Ashley Store Pharr, TX (Jackson Palmer Crossing)

Got the loveseat in the price range we wanted. Delivery was on time. Fits what we needed.

Service was great. Kevin made the process so fast, it was very much appreciated

Got a good deal thanks to mr ben ross me and my wife were very satisfied 👍

Mike Chapa. Very helpful. Gave us space to look and answered all our questions

I bought a dinning table and chairs the sales man was very helpful and friendly I loved there furniture will go back and buy other furniture I liked for sure!

(Translated by Google) Excellent service from the seller Moises (Original) excelente servicio con el vendedor moises

helped us find the best plan for us and we finally succeed with my dream bed

Great customer service!! Thank you Mike and smiley for making it happen !!!

Great service, we got Ben to help us out, showed us various options, and he explained everything to us very well, overall 10 out of 10, would really recommend him.

Ben at Ashley Furniture was fantastic—friendly, knowledgeable, and patient. He helped us find exactly what we needed and made the whole experience easy and enjoyable. Highly recommend!

Ben at Ashley Furniture was fantastic—friendly, knowledgeable, and patient. He helped us find exactly what we needed and made the whole experience easy and enjoyable. Highly recomm

Ben very helpful and great

Ben was great help.

Ben was wonderful. Was not pushy at all like other furniture stores. He gave us space to talk over our decision and made sure we felt comfortable. Great service!

It was easy to shop for what we wanted. The sales people were knowledgeable and helpful

Ben did a great job explaining the sofa we bought today !!

Taylor provided exceptional customer service and exceeded all of our expectations!!!!

Alex was super helpful and informative. He provided great customer service.

Great customer service from Alex

Very good customer service from Ben, he helped me get the ideal furniture for my house, Ben explained to me in detail the quality of the furniture that Ashley Store sells, Ben was very friendly, patient, empathetic and very smiling, he gave me a lot of confidence!!

From the moment we walked into the store we were greeted by Taylor who was patient and attentive and helped us find what we were looking for. Ashley has a great selection for every indoor and outdoor area. We found our outdoor furniture and will be returning soon for additional items for my husbands man cave and other items for our home.

Ben was very helpful and informative with the products available. He gave us our space to discuss and was there if any questions came up.

(Translated by Google) Employee Krystal Taylor was very kind to us and helped us with our medications. Thank you. (Original) El Empliado Krystal Taylor fue muy Amable con nosotros y nos ayudo con lo Que medicinals Gracias

Great! Fast and easy service!

I am extremely disappointed with the service at this location. We purchased a coffee table and a side table, but the side table arrived defective and wobbly. What followed was a full month of conflicting stories, unprofessional behavior, and zero accountability. Initially, customer service promised a refund, then changed it to "reselection only." We drove to the store which is an hour away from us because we were told we’d be refunded the difference if we chose a cheaper item. However, the next day, they went back on their word and refused to refund the balance. The in-store experience was the worst part. The manager, Mike, was incredibly rude and—along with our salesperson, Rosie—actively avoided speaking with us. Instead of facing us himself, Mike sent out another salesperson, Isaiah, to deal with the situation. When we confronted Isaiah about the refusal to refund the difference, he admitted, "I honestly didn’t know what was going on." It is clear that Mike and Rosie only care about the money and will hide from customers once there is an issue. It took an entire month of constant follow-ups with corporate to finally get a refund. Do not waste your time or money here; the management is dishonest and lacks basic professional courtesy.

Ben was super helpful and friendly! He was very knowledgeable and helped us so much. He made something that seems stressful and overwhelming feel sooo easy. Definitely recommend workin with him.

(Translated by Google) Taylor provided excellent service. The store is clean and organized. If a product isn't on display, they gladly show you online options and help you find the best one. (Original) Taylor nos atendió excelentemente bien. La tienda está limpia y organizada. Si algún producto no lo tienen en exhibición, con gusto muestran las opciones en línea y ayudan a encontrar la mejor.

Ben gave us such a great experience! Was very nice and helpful. Definitely will becoming back thank you!

Very happy with Ben Ross Great customer service 💯

Ask for Tayler, Tayler help me a lot finding the perfect sofa and loveseat for my house.

My Furniture shopping at Ashely’s was such a smooth and easy process. My sales associate Ben was very hands on throughout my experience. He shared his knowledge about the product, and this made all the difference for me. Learning new information as a first time furniture buyer is always so helpful, i can’t say enough positive things. 10/10 experience.

Ben was of very good help, he was clear and pleasant to work with. Grate service

Arelys is very helpful and informative. Offered many options so we were able to make the decision that made us happy. She had excellent service. I would recommend her any time for any type of furniture purchase.

Ben did a great job assisting me. He was very knowledgeable and patient with my questions.

Ben was very attentive, patient, listen to what we were looking for! Ben did not pressure us but help us in deciding how we to configure the sectionals of our beautiful sofas! Thank you Ben.

Ben, at the Pharr location, helped us find our beautiful dining set. Really appreciate his time and effort in helping us make a great choice within in our price range. Thanks Ben!

I had a wonderful experience at Ashley HomeStore thanks to Ben. He helped me find the exact sofa I had been dreaming about. Ben was extremely professional, patient, and took the time to understand what I was looking for without making me feel rushed. He explained all the options clearly and guided me through the whole process.

Kevin was super easy to work with. He was very professional, knows the products and not your typical Salesman pushing too hard for a sale. It was closing time and Kevin never made us feel rushed. We had been to other furniture places and were happy Ashley closed at 8pm on a Sunday. Also, the mattress man was kind and professional. We are happy customers and will be back for sure!!

Excellent customer service

Went to ashleys today came out with an awesome lesson on how to pick out great furniture and a beautiful sectional Thank you Ben Ross for a wonderfully informative sales experience and for helping us choose the best sectional!

Taylor did a great job at the Pharr/McAllen store. We were Very pleased with our service.

I had such a great experience buying furniture thanks to Moises and Mary! From the moment I walked in, they were incredibly helpful, patient, and knowledgeable. They made the whole process easy and stress-free, helping me find exactly what I needed without any pressure. Their customer service was top-notch and they truly went above and beyond to make sure I was happy with my purchase. If you’re looking for someone who genuinely cares about helping customers, ask for Mary and Moises. Highly recommend!

Good over all....

Very friendly and helpful

Excellent service. Arely helped us pick out our dream couch with fantastic guidance. We are so excited to add this beautiful couch to our new home.

Arely was amazing and took the time to help us get our dream coach!

A huge thank you to the employees that assisted me at Ashley’s Furniture(Raul & Moises) this past Tuesday. I had an emergency situation and needed a bed somewhat similar to a hospital bed ASAP. I went in and was immediately addressed, shown product, and was out of there within minutes. We headed to their warehouse in Harlingen and given the product , again , in under 5 minutes. I am pleased with the whole process and the product worked perfectly.

Arelys was very helpful as soon as I opened the door to the building. I really appreciate her walking the whole store to help me pick out the perfect sofa for my workplace

(Translated by Google) Taylor was a very kind person; he showed us options and was respectful of our preferences, and he is an excellent salesperson who went above and beyond his responsibilities. (Original) Taylor fue una persona muy amable nos mostró opciones y fue respetuoso en nuestro gustos y es un excelente vendedor fue más haya de sus responsabilidades

Great friendly service !!

Moises was very helpful and informative. He was quick and professional.

Fast, great service

(Translated by Google) Excellent service, very nice treatment from Mrs. Rosie. (Original) Excelente servicio muy buen trato por la señora rosie

Arelys helped get a good discount on a couch & dinning table! Would definitely come back!

Arelys pleasant, friendly, and very helpful.

Great staff, helped us find the perfect sofa for our place, they listened to what we wanted. Helped us with payment options.

Taylor was very informative, knowledgeable, and friendly. Made the experience easy and stress free

Really satisfied with my Living Room Purchase didn’t really think I was going to buy anything but Ben Ross showed me some really nice options and demonstrated that new electronic furniture they just got and couldn’t say No after got convinced with some additional discount, really wanted to purchase more but my pocket will have to wait a bit.

Amazing experience, Moises was very helpful, will be returning

Today we came in to browse for bar stools and as we walked throughout the store we went into the mattress room and we got a chance to work with Amanda and Ben and they helped us find the perfect mattress for both my husband and my needs. Excellent customer service, explained all the features to the products. Great experience

Mike the Sales Manager was amazing! He was very informative, didn’t hound us for a sale & most importantly did everything in his power to get us the best price possible.

Omg.... my husband and I were lucky to have gotten TAYLOR. We told Taylor what we were looking for and that we needed it immediately. Taylor was so professional but listened and found us the perfect TV stand and for the best price. Good quality piece. Because of Taylor, we are definitely coming back. Thank you ashley furniture for having such an amazing employee like Taylor who really cares what the customer wants.

Taylor was fantastic purchase went smooth explained all specs and details very well highly recommend!!! No pressure whatsoever 10/10

I want to recommend this place. Ben was very helpful in getting everything that I needed to remodel my home that needed some TLC already. Very patient and kind person.

Great customer service by Isaiah, helped us make our decision on a living room set.

Taylor was such an amazing help and had the patience to walk through the store 10 times until we decided what was right for us!! Definitely recommend coming and asking for Taylor’s assistance!

Great job by Taylor , he helped us out and explained in great detail all the furniture we were getting and explained the financial part also ! Highly recommend asking for him , great vibe also

Great shopping experience. Alex provided great customer service. Took time listening to what we were needing and showed us the options. Ask for Alex Villalpando when you go to Ashely Furniture in Pharr, Texas.

Taylor did awesome, went above and beyond. Smooth. Professional. Quick. Thank you Taylor you are awesome!

Very informative

Great customer service. Thank you Moises!

Great customer service provided by Moises.

Best deals and very attentive

Thank you Ben Ross, Rogelio Cantu and the Pharr Ashley store team for their great costumer service. We recommend buying great quality furniture at Ashley's.

Great selection better quality than other stores. Wonderful staff and management. Will do their best to exceed your expectations.

Alex from McAllen was so kind and helpful.

(Translated by Google) They helped us, they gave us what we needed, and we got a dining room set; excellent service. (Original) Nos ayudo, nos monstrous lo que necesitabamos, y nos llevamos un comedor, excelente servicing

We went in to look, and came out with an awesome experience with our sales consultant Ms. Arely, she was helpful, and we were grateful to have been assisted by her for our new home! -J. Flores

Moises was knowledgeable, courteous, friendly and helpful!! we would definitely buy from him again!!

Taylor was very helpful and knowledgeable on various questions and concerns 👍

Great sales person very tentative

Taylor was very helpful and knowledgeable about the product.

Moises was very knowledgeable and patient with our questions and walked us through a lot of different options until we found the one for us. Thank you.

Taylor helped us out and he did an amazing job of taking his time to explain everything to us. He didn’t rush us nor tried “selling” anything to us. He listened to what we needed. Down to the details of colors, pet friendly material and down to the measurements that best suited our home. He treated us like family as if he knew us. I am so thankful the Lord placed him in our path. He really was a blessing for us and I highly recommend Ashley Furniture store in Pharr. Ask for Taylor, he will take care of you! Thank you again Taylor!!!

Moises was extremely helpful and it was a great experience. I recommend Ashely’s furniture store. Great prices financing and great customer service.

Trey was an absolute help to buying my couch from here!

The reason im giving a 5 star is because they were nice in store and setting up my bed. The only bad thing I have to say is that I had to wait a month and I had paid it off when I purchased, so I dont know why it had to take forever. But overall great job!

I have been an Ashley shopper in the Midwest many years, and the Pharr store and sales rep. Robert didn't disappoint, he was knowledgeable, thorough and had me set up with what I needed in no time! Great customer service and shopping experience !

Moises did a great job!

Customer service was amazing Ms. Rosie went far and beyond and gave us our space. She even made suggestions on how to use our available space. Love it!!

Ben Ross was helpful greatly appreciated his help.

Ben and Carlos were great at helping us find something within our budget. They were very helpful and helped us find a really good deal. We are very pleased with their service.

We had a wonderful experience at Ashley’s in McAllen. Ben Ross was incredibly helpful and very knowledgeable about every piece we looked at. I highly recommend this location and sales professional.

Such a pleasant experience with Jonathan Anzaldua. We went in for one item and came out with a whole new living room set and shelves and computer desk.

Great customer service Ben was very knowladgable on the mattress that we purchased.Will definetely continue pirchasing from Ashley

A wonderful experience and purchase.

Had an amazing experience with Allen Davila today! He was very knowledgeable and is a delight will be shopping here for our furniture needs.

Robert G. was great to work with.

Ben Ross was amazing at providing product details and quality knowledge. Very kind and helpful through the entire process, made our decision to purchase here even easier. Thanks Ben!

Moises is a great salesman very professional and polite. I would highly recommend him.

Excellent service

Ben Ross Excellence customer service went above and beyond took the time walking us and explaining the quality of the furniture that we bought Thank you Ross for the Excellence customer service

Huge selection of furniture at great prices! I was able to find everything for the apartment and it all looks perfect. My sales associate Benjamin Ross was very professional and friendly. He was also extremely patient with me, as I had very specific requirements, and helped me find exactly what I wanted. Highly recommend.

Ben Ross was excellent! He had the perfect patience and knowledge to guide us in the purchase.

Very knowledgeable about the couch and helped us understand what to look for in a couch.

Very friendly. Nice array of choices. I found exactly what I'd had in mind.

Great experience with Ben Ross. As soon as we walked in we were greeted so kindly and helped is the whole process even when into depth about differences in products. Great customer service!

Ben R. was very, very helpful!! I am happy with my new dining table and chairs!!

Taylor was amazing!!! He took his time, answered all our questions

Great service! Friendly, informative, patient, but best of all, able to provide options for everything we needed. Certainly returning to purchase more items.

Very good experience and excellent employees, thanks

Ben and Moises gave us great service and helped us find a mattress.

Ben was a great help! First time buyer here. Found what I was looking for and out with a successful purchase the same day. Thank you, Ben!

Ben at Ashley’s was great 👍

Rosie was super helpful

Shopped for new sofa and chairs today. Ben Ross took care of us and he was excellent. He was patient, knowledgeable and very nice. Go visit him.

Mr. Ben Ross made our Ashley's day and purchase so much easier! Very creative and knowledgeable dealing with home decor! Thank you again Ben!

Awesome!!! Very very helpful will definitely recommend

Great experience. Rose was very knowledgeable and helpful. I got everything I needed.

Alex was an amazing sales rep. Friend from thr time we walked and in and though the purchasing process.

Ben was absolutely amazing! He helped me choose the perfect furniture for my home and went above and beyond by explaining how to properly clean and maintain everything. He even offered great advice on designing my living space. He was so patient, understanding, and truly provided outstanding customer service. I highly recommend Ben!

Horrible customer service!!! Your sales rep, the senior lady, came across as aggressive, annoying, and unwilling to listen to what I actually wanted. She kept pushing me to choose a different model as if I should purchase based on her taste instead of my own. Even after I thanked her for the recommendations and told her I preferred to look around by myself, she continued following me until I had to ask three times to please leave me alone. She then said, “Sir, just buy; I live off commission.” ?? After that, she called the manager, who tried to came over and asked me the same questions again. Ridiculous. Is this Ashley’s business model? If her goal was for me to leave, she succeeded. Extremely disappointing, especially since I had budgeted $18k for furniture. I will not be returning and will avoid this store at all costs..

Moises made us feel so comfortable and gave us the space to shop around for ourselves which we truly appreciated.

Great help from Alex! Very understanding and willing to work with your finances, felt comfortable through the whole process!

Best experience ever very easy sale process thank you Ben for helping me out

Ben Ross was our salesman. He was great

Moises was kind, helpful, friendly, trustworthy and very attentive to my needs!

We bought a house furniture from the Ashley Store at 401 N Jackson. Pharr TX on December 22,2025. Delivery was to be January 23,2026. I didn’t get all my furniture. As of 2/12/26 I’m still missing the cocktail table. Also when finally delivered my last 4 chairs for my dining room table 2 of them were defective. I immediately called to have them replaced that was on 2/4/26. Today 2/12/26 they delivered the wrong chairs, they sent the ones to our game table. I just don’t understand why this is going on!! Now I have another wait to get my dining room replacement chairs.!!!!! We bought furniture for our house on December 22, 2026. Our house is 2367 square feet

Taylor was an amazing salesman and was patient and informative. He gave us all the information we need and sold us on a dining table!

Great experience in this store they have the best deals for furniture. And thanks a lot for Ben he help us a lot in every way. He takes all the time to explain everything to us. If you visit this store ask for Ben to help you.

Ben Ross is great! Extremely patient and knowledgeable.

Ben was super amazing! Didn’t pressure me to buy, showed me each set that I liked and was so patient with the process. I’m glad I came here!

We did not feel that the delivery charge was correct, In the past, we would’ve picked up and delivered the chair ourselves but now as 85+ year old couple we couldn’t do it so we had to pay your price not happy about that

I walked in and was greeted by Ben. Friendly and helped me find the two nightstands I was looking for. Great service and real attentive. If you go to Ashley’s asked for Ben!

Amazing customer service with Mike and Moses. Awesome knowledge of what they sell. Would recommend to my friends and family. And will be back again for sure!

Ben was an amazing sales person. He educated us being first time homebuyers on what we were purchasing. Even helped us measure what we liked to make sure we were getting the right couch. Will be recommending more people to Ben. THANK YOU BEN!!

Had a great experience at Ashley Furniture. Excellent customer service, very helpful. Highly recommend. Ask for Taylor!

Taylor was great to work with! Found us exactly what we needed based on measurements and something that fit our needs. Will be back again!

Moises was awesome. Very helpful and friendly. Made our shopping experience great.

I went in to Ashley to make a purchase . I was tired and not in a great mood. Rosie made my day. By the time we finished my purchase she had me in a great mood!! She is a very special lady. She took her time explained all the warranties and the delivery process. Thank you for being such a wonderful person to myself and everyone else you have touched.

Very helpful patient salesman.

Walked in to the store looking for a nightstand that was discontinued and got lucky and found one at an excellent close out price!! Our salesman Alex was helpful and informative.

Excellent service!

This was my first visit to this location. I was politely greeted by Mr. Benjamin Ross at the entrance and promptly given a tour of the sales floor. He asked what I was looking for and immediately showed me some options. I had previously searched some items online. Mr. Ross helped me place the order and process my payment. Overall, a great shopping experience. I would very much consider Ashley and Mr. Ross for future purchases as well as recommend friends and family. Many thanks!!

It will be nice to fix, or pain logo of store. Too old.

Ben is a great sales person found what we were looking for and we are going to pickup our sofa tomorrow thank you very much

Rosie Was amazing! The process was seamless and hassle free, we recommend this location and agent to everyone!

Ben was very helpful to find the perfect drawer for us

I needed a couch. Ashley's was my first stop. With the help of a young gentleman, I found the one I wanted after looking at only 3 couches. He was very helpful. I was there and in less than 15 minutes, the choosing was done. I really like the one I picked. And it was such a good buy too!

Fabulous experience with everyone! So knowledgeable and helpful

Excellent assistance from our salesperson Rosie Balli.

Absolutely horrible. Don’t purchased anything there. Wish I could add 1/2 star only

(Translated by Google) Excellent service from Amanda, highly recommended, look her up. Excellent service from Mike Tamez. (Original) Excelente servicio de parte de Amanda, súper recomendable busquen sus servicios. Excelente trato por parte de Mike Tamez.

I came in and immediately was assisted with my purchases by Salesman Allen Davila. 👏🏽 he did an perfect job, very professional and courteous, answered all my questions to the exact point answers, he’s very knowledgeable also. Great employee, the Manager Mr. Raul also came to say hello . Great store, especially with no down payment.

Allen Davila did a truly fabulous job helping us find a wonderful three-piece sofa set. I absolutely love it, and I couldn’t be happier with his patience, professionalism, and attention to detail. Thank you again, Allen, for making the experience so easy and enjoyable! ❤️

We had a great experience at Ashley Store thanks to Benjamin Ross. Even though he’s a new employee, you would never know it—he did an excellent job from start to finish. Ben listened to exactly what we were looking for and got us into the perfect reclining loveseat with a console in the middle. He was quick, prompt, and made the paperwork and financing process smooth and easy. No pressure, just solid customer service and attention to detail. Thank you, Ben, for making this such a good experience. We’ll most definitely be seeing you again soon when we’re ready to buy more furniture.

“Ben Ross helped us purchase our loveseat at Ashley Furniture, and he was amazing! Even though he was only four days into the job, he was very nice, patient, and incredibly helpful. He took his time with us, answered all our questions, and made the whole experience easy and pleasant. You would never know he was new — he did a great job and would definitely recommend him to others! Thank you, Ben!”

Customer attentiveness and helpful

Wonderful experience! Was greeted warmly by Ben and Isaiah. They did an amazing job in getting us exactly what we were looking for and at an amazing deal. Awesome job guys!! Thank you 😊

Delivery updates were timely. Communication from Ashley very good albeit it was by chat bot, but what the hay! Order arrived at the time they said it would. Delivery guys great. Had the white glove delivery package Furniture came wrapped in bubble wrap and moving blankets. Delivery guys set up everything and placed it where we wanted. All we had to do is fill the drawers with our clothes!

Ben Ross did awesome job in helping out choose furniture. Great customer service!

Arelys was awesome 👏

Isaiah understood what we wanted. And took us right to the furniture that we would be interested in. A nice young man

Triston Diaz Was very knowledgeable about all the furniture he was showing me and very respectful .took his time letting me know the different options I have available.

I want to be clear that the associate who helped us was great—polite, informative, and respectful. We had a normal conversation about pricing and mentioned deals we’d seen at other places. As we were leaving, another individual made a comment loud enough for us to hear about “comparing apples to apples.” It came across as dismissive and rude, especially since we were still considering making a purchase. That comment alone changed the entire experience. Will not purchase from here

Taylor gave us Great customer service 💯 thank you for helping us find our new living room! Definitely coming back soon!

Eric the manager was fantastic. He made the process fast and we are very happy!!

Visited Ashley’s Furniture to buy a dining table with chairs, two nightstands, and left very happy with my purchase. Kevin, our salesperson, went above and beyond, exceeding my expectations. Excellent customer service and a friendly, helpful person. He explained everything clearly so I understood. I will definitely return and ask for Kevin. Thank you so much for your support.

Found what we were looking for, no photos available.

I want to thank Allen Davila for excellent service and great costumer service Allen was very informative on the purchase of my beautiful sofa also he was very professional. Thank you Allen

Jenny was well informed of items I was interested in purchasing. She was professionally patient and very courteous throughout my visit and purchase.

Taylor and the staff were extremely attentive and professional in addressing our home furnishings needs. Thank you!🙏🏻

I love our new living room set! The couches were delivered to the house within a week. Our service with the sales rep was excellent as well! So glad that we chose to go with Ashley’s!

Picked up recliner, once I put it together, the recliner has 2 stains on in front one on the back. Recliner is also higher from one side when I lift the footrest and it stuck from the right side when lifting and once it pops it raises. Called customer service, they wanted me to provide pictures and video, to which I did. They asked me they will let me know when a new one is available to pick up by the end of the month. Unfortunately, I bought this for my mother and I’m visiting my mother and I will not be available to pick. I requested they deliver and deliver and set up free of charge since I did my part. The representative told me they will call me back today or tomorrow to let me know the outcome. I paid a $1000 for this reclined for my mother, and once I proved the evidence of a faulty chair, I should not be asked to pick up again, they should offer free delivery and set up. On a good note, salesman was polite and very helpful. I give him 5 stars, the CS rep 5 stars very nice and helpful, but 2 stars for the wait time, and 2 stars for faulty product.

Lucy was very helpful with helping me purchase my recliner. Excited to get it

Our sales lady Rosa was a good sales person got us what we wanted n was very knowledgeable .

I came in looking for bed frame options for a mattress I had already purchased and ordered from a different store. Mike Tamez was the associate that greeted me at the door and I am so glad it happened to be him. I cannot say enough positive things about Mike and the experience he provided. His knowledge, professionalism and attention to his customers is on another level. He never once tried to "sell" me on a product but because of how well he listened to what I was looking for and his product knowledge overall I ended up canceling the mattress I had on order at the other store and bought everything from him. Mike provided excellent recommendations and waited patiently while I tested them to my hearts content. My purchase was made in full confidence knowing I had the perfect blend of features I needed/wanted at a price point that made sense for me. Ashley furniture is lucky to have Mike in their employ.

Isaiah and Mike (manager) were super friendly and helpful in finding us the ideal mattress for us! My husband and I had been struggling in finding a mattress, and we weren't very knowledgeable about it and therefore felt a little insecure about the whole process .BUT, they were super patient and understanding and took the time to listen to us 😁! We will be coming again for future furniture purchases!

Moises was kind and knowledgeable about your products. He directed the perfect measure of attention to us (didn’t Hoover but was nearby when needed). He’s a keeper!

Pharr Texas location- I went into Ashley Furniture to purchase a couch set costing over $2,000. Everything was fine and pleasant until after I paid. I was promised delivery before Thanksgiving. After payment, my salesperson completely stopped responding to my calls and messages. I was essentially ghosted. Because the couch never arrived, I had to cancel Thanksgiving at my home, even though I had family coming in from out of town. This was extremely disappointing and stressful. After getting no response, I finally went into the store in person. A manager told me he would reimburse the delivery fee due to the inconvenience and the unprofessional behavior of the salesperson. He printed an invoice showing the delivery credit, explained that since I paid cash the reimbursement would be sent as a check, and signed the paperwork himself. I never received anything. When I called today, another manager told me there were no notes of that conversation and no reimbursement ticket submitted. I was then told they would “submit it next week” and that it would take another 4–6 weeks to receive. This entire experience has been unprofessional, frustrating, and unacceptable for a purchase of this size. I will never purchase from Ashley Furniture again, and I will be sharing my experience in local social media groups to hopefully save others from dealing with the same headache.

Sales person, Lucy, was great. She was knowledgeable and helpful.

Great service, very attentive, they let you look around on your own without having a sales person follow you around

Excellent shopping expirience. The customer service was outstanding, and I specially want to highlight Rosie`s extraordinary attention. She was kind, patient and very professional throughout the entire process. She helped me make the best decision and made sure everything was perfect. I recommented her 1000%. Im definatly and Ashely customer for life.

Horrible customer service we’ve been trying for almost a month to get the couches delivered and they have been paid for in cash. Terrible attitude from everyone

Excellent store close

I had a very disappointing experience at the Ashley Furniture store in Pharr,, TX. The salesperson would not give us any space to browse, despite clear signals that we wanted to look around on our own. Instead of respecting that, she escalated the situation by bringing over the store manager. The manager then told us that if we didn’t want to be constantly approached by sales staff, we should leave the store. That is an unacceptable way to treat customers who are simply trying to shop comfortably. Furniture shopping should not feel hostile or pressured. We left without buying anything and will not be returning.

Delivered without any issue. everything looks good.

Absolutely amazing service! The team was great and I can’t say enough about how great they were to work with!

Amanda Noyola was very nice and very informative with everything greatly appreciated.

The service was great

(Translated by Google) Excellent. (Original) Exelente.

Excellent customer service

(Translated by Google) Very punctual, great service and attitude!!! (Original) Muy puntuales y buen servicio y actitud!!!

Great service, sale person was very attentive and patient with me. Help me with the arrangement of the sectional. Great all around.

Great service. Thank you Robert for making this purchase simple by email.

Delivered as indicated on the app..

Very happy with my purchase. Alex Villalpando provided excellent service, he allowed us to browse the store without pressuring us like in other furniture Stores but was there to answer all of our questions & concerns. Very satisfied Customer

Great people too work with if you need any furniture

Very well satisfied. We received great help.

Was unable.to.completenthis online so called the store. The salesman Alex completed with ease. Great service.

Today, we experienced outstanding service. Triston Diaz, our salesman, took the time to address all our inquiries. He also provided supplementary information to aid our decision-making process. We will undoubtedly return in the future.

It was great customer service, with Antonio. We can’t wait to get our sofa!!

Excellent customer service and pleasant salesmen

(Translated by Google) Very kind, I loved the service they provided, thank you ♥️ Rosy, excellent (Original) Muy amable me encantó el servicio ke me brindaron grasias ♥️Rosy excelente

Ordered a bed frame and tempur mattress weeks ago. Was promised both would arrive at same time. Not only has mattress been rescheduled 4 times, we will haven’t received it. Have cancelled items. Having to take off work to wait for items to just be rescheduled is not fun. Never again

Robert was a huge help both in the store and by phone. Promptly returned my call and talked me through an online purchase. :)

We had the pleasure of having Arely's assist us, she was very professional, knowledgeable, and friendly, with her help we made a fantastic decision, can't wait to receive our purchase, thank you again Mrs Arely, we will certainly return, see you soon, God bless you ❤️

My experience at Ashley’s was wonderful! Mike was the one who helped us look for a mattress and dresser drawers. He was very honest and so helpful making sure we got what is best for my fiancé and I. This was my first time ever visiting an Ashley’s and Mike definitely made me want to purchase future products from that store because of him.

Many, many thanks to Antonio for his help in furnishing our home. The dining table, sofa and loveseat, buffet and TV stand are beautiful. Such good quality and excellent service from purchase through to delivery. It came on the dates that they were scheduled for, and I had no problems at all. The purchase process was smooth, fast and simple. I will come again for any future purchases! Really positive experience, I highly recommend Ashley.

We had a great experience at your store with Mike. He made us very comfortable and he has a great attitude. We have not had our delivery as of yet.

Lucia made our home purchase very simple. Very clean store and had everything we were looking for.

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Lucia at Ashley Furniture I want to give a special thank-you to Lucia, who helped me with the purchase of some chairs. She is always there for me, explaining everything with patience and making the whole process so much easier. You can truly tell when someone enjoys helping others, and Lucia is exactly that: kind, professional, and incredibly dedicated. Thank you, Lucia, for helping me with everything, absolutely everything. People like you make all the difference. Highly recommended.

Walked in and immediately got assisted by Ms.Rosie and she assisted us finding the first pieces of our new home! Look forward to returning and finding more pieces to add.

Caveat emptor. All sales final, no returns. Even if within 2 hours of delivery. Run away as fast as you can. .

The delivery guys were very friendly, courteous and made sure everything was done carefully so the product wouldn't get damaged.

Horrible experience with this store...Do not waste your time or money...I bought a living room set cash. When they delivered the ottoman, it was damaged, dirty, and wet...it's been 3 months and they have not fixed the problem.

I bought a server table SEP 2025. It was my fault that I did not inspect the item thoroughly upon delivery because my spouse noticed factory defects on the item a couple of days later. I immediately contacted my salesperson who promptly helped me in the process of filing a complaint for warranty service. The customer service of Ashley Furniture is automated, meaning you will be dealing with an A.I. through several text messages and emails. After you satisfy what the A.I. needs to process your claim (send pictures, description of the problem, serial no. of the product, details of the purchase, amount of product, etc), this will be the start of a very long wait, until you dial the Customer Hotline where you will talk to someone on the other side of the globe who cannot help you except to advise to re-file your claim again. This grueling process of re-sending the information to the A.I. through email and text messages cycles 5 to 6 times for me, until I filed a complaint to the Better Business Bureau BBB against Ashley Furniture. When the BBB started communicating with Ashley Furniture, a representative from Ashley Corporate Office contacted me and started to entertain my concerns which was to replace the item due to factory defect. I was told by the representative that Ashley do not regularly replace items and that they only repair factory defects however, Ashley is willing to make an exception for me. This process took a long time and would have not been possible without the help of the BBB.

Very disappointed, horrible service AFTER purchasing furniture, they showed up with broken furniture, tried to hide the broken furniture, drawer was broken and wouldn’t even close…. Call customer support, stated id have to wait a month just to receive a replacement, I was annoyed but waited the month, they get here with the wrong furniture…. Tells me someone will contact me, haven’t heard from them. Today I call customer support again. Just as useless as the last time…. Made buying new furniture for my home a horrible experience. Update- texted the number they gave below on my review. Number just told me to text another number 🤦🏽‍♂️…… what is wrong with this store??!!! I will be sending all this to the BBB. Why am I paying for something that wasn’t fulfilled on their end.

Excellent experience with Gabriel as our sales person! We picked out nice pieces and he provided guidance on great deals which saved us money and helped us purchase exactly what we wanted!

Tristan & Mike helped us get a good deal and delivery just in time for Thanksgiving.

This place continues to disappoint me. First time I ordered a bed from them the bed was full of ants and little insects, we didnt accept the furniture of course. The next time we ordered they gave us a delivery date and all well fast forward to the scheduled date nothing came. I called and asked and they said there was an error with payment? Nobody ever called to tell me this and the day before they had text me to review the store. It makes no sense. Just avoid this place.

I was very excited to receive my table super fast! But it arrived damaged, now I have to wait 10 days for the exchange to happen 😪

Great overall experience. Didn't feel pressured at all. Triston was very informative, friendly and professional. We will be returning customers.

Salesperson (Gabriel) I’m saddened to say that our experience with this salesman was not good at all. It started with the day of the purchase, We ended up buying a floor item and when we asked him to look into why a light on the recliner wasn’t working he’s response was horrible. His response was “ We don’t fix anything around here, you buy as is if you want it” I get it that this is a floor item and the very least he could have said was, the same response in a more politely way. For example, we do apologize sir, but we don’t have any technicians that can check this here at the store. After he saw my expression he ended up calling for some help from the warehouse guys and all it was a loose cord. Unbelievable… but this lead to the delivery date of the sofas, which was another ordeal. Anyways ended up canceling the order. Nothing much more to say, but if you do end up going to this store, just try a different salesman.

Quick and easy process! Highly recommend Roger Cantu and the Acima team

Rodger was very helpful working with us, finding out what we needed and directing us to help pick out our furniture. He made it a great experience.

I had a truly outstanding experience at Ashley's Furniture. From the moment I walked in, the team demonstrated exceptional patience and a genuine willingness to help. They worked with me to find the exact furniture I was looking for and made the entire process smooth and stress-free. A special shoutout to Manager Erik, who went above and beyond to assist me. His professionalism, empathy, and dedication to customer satisfaction made a real difference. It's rare to find such attentive service, and I'm grateful for the care and effort shown throughout my visit. Thank you, Ashley's Furniture, for turning what could have been a stressful situation into a positive and reassuring experience!

We had a great customer experience. Moises was able to help us pick out exactly what we were looking for. Overall great experience.

Isaiah was incredibly helpful in helping us select furniture and was able to get us great deals. Very pleased with the selection and variety they had to offer. Very happy with how smoothly the process went! Looking forward to getting our new furniture pieces.

Raul was super informative on the different types of mattresses for different people and sleeping positions. He really took the time to get to know our needs and help us find a mattress that was ideal for us. We left feeling confident and excited with our choice. Thank you, Raul 🙂

The process went smoothly. Alex was very knowledgeable on the product he literally understood our needs and just to think about that we just went in to compare prices. Lol good job Alex i did leave happy because I know I will be getting a good night rest. Thank you

Very helpful service. Our sales girl was so very helpful. I was impressed.

Very helpful staff and great selection to choose from.

Great experience. Triston was great and very accommodating. Highly recommend him as a sales associate. Very friendly and helpful.

My husband and I had a pleasant, no fuss , no hustle experience shopping at Ashley’s. Taylor greeted us and showed us around , answered all our questions thoroughly and patiently. He was called away, so Isaiah continued showing us around. He too was great at showing us different options at different price points and allowed us time to make our decision without being pushy or overbearing. We’ll definitely return to Ashley’s for future purchases. P. S. They’re currently having lots of sales .🤗

Friendly and fast service !

Awesome customer service by Triston Diaz. He took time with us while we were deciding. Large floor selection of couches and recliners.

On 7/27/25 we went to see and decided to buy a bedroom and I have had a very bad experience with the store, the staff and the company. The bedroom pieces are still not complete. I am paying for a bedroom that I do not have in use since I am missing pieces to put the bed together. Today I called and they told me that I have to wait 6 more weeks, I can't believe it, I am disappointed.

We were stuck with a protection plan we didn't want. We weren't given break down of pricing until after payment was processed. Lesson learned. Insist on seeing the details. We went from being happy with our purchase to feeling it was a shady deal in the end. Disappointing to say the least.

Thank you Arely for the great service. Found exactly what I was looking for.

My husband and I purchased our first Tempur pedic mattress and bed room set and we love it. The associate Ms. Rosie B. was so helpful and knowledgeable. She was so kind and made our experience great.

Excellent service! Worked around our down payment and were able to offer low monthly payments. Good people. Will definitely come back!

Lucy was amazing with her customer service, I wasn’t planning on purchasing. The effort of the manager and Lucy trying to make the best deal possible for me was highly appreciated.

Moises is a very good salesman. Thanks.

Delivery went smoothly and quickly. Delivery guys were very professional. Thank you.

Sales associate was very helpful and courteous.

The sales person was very sweet and helpful. However the process was painful!! It took 2hours to compete the transaction after we had chosen the furniture. WAY too long.

Great customer service!! Was very confused onto what was i getting but Taylor was very understanding and helpful, loved th experience!!

Great service

Erick was very patient with us and he did a well job with our needs.

I have been to Ashley's before many many years ago and I was not very pleased with the customer service. My family and I decided to stop by today to look at some couches, and we were surprised at the great customer service and the great deals. Thank you Lucia and Mike!! I recommend Lucia and Mike at Ashley's!

Found the perfect sleeper sofa, in the lighter color I prefer on clearance for $500!! William Curran was our sales rep, who got me free delivery &;a 5 year warranty for mechanical, cloth, cushion & sleeper mattress. Total including couch, warranty & tax was less than $725!!

We had the absolute best experience at Ashley Furniture, all thanks to Arelys! From the moment we walked in, she went above and beyond to help us find our dream bedroom set and the perfect bed base. Arelys was so patient, knowledgeable, and genuinely cared about making sure we got exactly what we wanted, and at the best possible price. What really stood out was how she advocated for us, she went back and forth with her manager multiple times to get us the best deal, and we could tell she truly had our best interests at heart. Both she and her manager were an absolute pleasure to talk with, making the whole experience smooth, fun, and stress-free. Thanks to Arelys (and her amazing manager), our dream bedroom has officially come to life. We couldn’t be happier and highly recommend asking for Arelys if you want top-tier customer service and a deal you’ll feel great about!

Taylor was very helpful and extremely friendly and courteous. Next time we are looking for a piece we will come back looking for Taylor.

Selection is great! Lily did a phenomenal job in assisting us 1st time buyers.

Amazing service and great quality! Very satisfied with the whole experience!

Attention, knowledge of what I was looking for, pricing, availability, thank you for helping us, Lucia Jimenez.

Great Customer Service, from the sales man his name is Carlos . He went above and beyond to make sure I was happy with my recliner,. The process was smooth and stress-free, and he kept me informed every step of the way. Even after the sale was complete, he followed up to ensure everything was perfect. This is the kind of exceptional customer service that creates loyal customers..

Salesperson very helpful and professional

Came in for a power recliner. Sales Expert Roger Cantu took great care of me. Found one at a great price!!!

Mike at the pharr location was awesome.

Salesman Tristan Diaz was very knowledgeable, attentive and friendly, gave us space to decide what we liked. Good service would highly recommend him to anyone. Thanks Tristen blessings!

Very helpful Arelys Eng is the best

Best deal in town!

Great customer service from Mr Isaiah and Mr Francisco!

Moses was extremely helpful in showing us the type of chairs we were looking for. He gave us plenty of time to compare and make our decision. We so appreciated his help in getting an amazing deal on what we wanted.

Nice furniture at good prices

Horrible

Was looking for a recliner and stop at Ashley's and saw what I was looking for sale man very helpful they helped me put it in my truck great service thanks 👍

Great experience shopping for mattresses. Robert G was super knowledgeable, patient and kind while showing me the options. Very thorough with explanations and help!! Erick was also very welcoming and kind while helping.

Michael Tamez at Ashley Furniture went above and beyond to make my shopping experience smooth and stress-free. He was professional, knowledgeable, and truly cared about helping me find the right pieces. Excellent customer service—I highly recommend asking for Michael

I had an amazing experience at Ashley’s Furniture thanks to Sales Manager Michael Tamez. From the moment I walked in, Michael greeted me with a warm smile and immediately made the shopping process stress-free. He took the time to understand my style and budget, answered every question with expert knowledge, and offered helpful suggestions without ever being pushy. Michael coordinated everything flawlessly—from helping me select the perfect pieces to arranging a smooth delivery schedule—and even followed up afterward to make sure everything arrived in perfect condition. If you’re shopping at Ashley’s Furniture and want exceptional customer service, I can’t recommend Michael Tamez enough. His professionalism, attention to detail, and genuine care turned what could have been a stressful purchase into a truly enjoyable experience.

My daughter-in-law recommended me to work with Mike Tamez, and I’m so glad she did! Mike was amazing to work with; fast, friendly, and straight to the point. He gave me just the right balance of space and support, which made the whole experience easy and enjoyable. I’ve already been back to work with him several times, and I wouldn’t choose anyone else. Highly recommend Mike Tamez for 5-star service!

I had such an amazing experience working with Mike Tamez! From the moment I walked in, he was welcoming, attentive, and genuinely interested in helping me find exactly what I was looking for. He never rushed me or pressured me into making a decision, which made the process so much more enjoyable. What stood out most was his knowledge; he explained the details of each piece, from quality and durability to style and comfort, making it easy to choose something that fit both my home and lifestyle. He even went above and beyond by helping me think through room layout and design ideas. Thanks to his professionalism and care, I walked away with furniture I absolutely love and a shopping experience I’ll remember. If you’re looking for someone who truly values their customers and takes pride in their work, ask for Mike Tamez!

(Translated by Google) Very friendly and excellent service, thank you for helping us, thank you very much Michael Tamez 🤙 (Original) Muy amable y excelente servicio, gracias por ayudarnos, muchas gracias michael Tamez 🤙

Great experience with Mike T!! Really recommend going !! Thanks for everything!

Outstanding service provided by Frank and Isaiah.

The sales person was great. He handled everything he answered all our questions and we were happy to purchase the sofa and recliner frame. It was a great experience.

my boyfriend and i were able to find such beautiful furniture for our new apartment with the help and patience of Alex. he was super kind and very knowledgeable about the product he was selling. thank you alex!

Pretty good but very minor damage. They insist it will take 2 weeks to come out to fix because they are so busy. Do they really damage that much new furniture that the repair department is backed up 2 weeks??

Customer service is non-existent. All you get are automated messages and AI responses. When there’s a real issue, you end up in circles with no actual person to help. We received our sofas damaged on delivery this past Saturday. The driver refused to take them back and told us to call customer service. We’ve been calling ever since, but can’t get past their automated system advertising “great offers for customers age 50+.” 😠 Warning: Don’t buy from here. They treat all sales as final and don’t stand behind their products. This was our first and last time shopping here. Update: After trying to contact customer service several times today with no luck, we went into the store. After asking for a manager, we were introduced to Lily Martinez and then later to Kevin Lemke, the “manager on duty.” It took nearly 3 hours for Kevin to finally get customer service to process our exchange—because, as it turns out, they don’t do returns, only exchanges if you meet their criteria. So why claim you have a “return policy” when in reality it should be called an exchange-only policy? During those 3 hours, Kevin had to speak to 4–5 different people before finally getting the exchange approved through their customer service line. The entire process was unnecessarily frustrating and time-consuming. It’s unrealistic for them to expect customers to navigate their system/procedures when their own employees also have a difficult time. Why make things so difficult for customers? This experience has made it very clear: shopping here is not worth the hassle. Go to Lacks, LFD, or somewhere else.

Had a great customer service with Michael Tamez, very friendly environment at the store too. Totally recommend this furniture store!

The sales representative Lily Martinez was very professional and courteous and answered all of my questions clearly. Lily worked with me at length and made me feel comfortable selecting the best possible option. I thank Lily for her willingness to help with a smile. Kudos to your company and sales rep. Lily .

I had such a great experience working with Michael Tamez, he was patient, knowledgeable, and really listened to what I was looking for. Michael made the whole process stress-free and went above and beyond to make sure I was happy with my purchase. Excellent, customer service- I'll definitely be coming back and recommending him to family and friends!

The sales person Moises was very patient with us . He took time to explain to all the questions my Husband was asking .

Great customer services

Raul was so helpful we changed our mind 3 times between couches and he was willing to accommodate us every step! Will definitely shop here again !

Sales was fast and easy. Delivery was faulty, incorrect assembly, refurbished/reworked item, dozen of emails and calls they don’t care. Disappointed, and frustrated, do not sign anything delivered until you do an inspection, don’t believe their BS of you having 72hr. High end price, and low end service.

Eric Quintero, It’s extremely unfortunate that you don’t have the patience, empathy, understanding, or ability to connect with an upset customer and spend even 60 seconds with them before cutting them off while speaking and disregarding entirely their concerns being presented to you. I can’t imagine what the associates below you have to deal with if this is how you treat a customer. You stood there, making excuses and trying to give me reasons why my time wasn’t as important as you needing to greet somebody walking through your door. When the fact is I walked in the door and wasn’t greeted at all and had to seek out an associate so they could help me find you. Its really you just didn’t wanna deal with somebody that was unhappy and all you seemed to be focused on were other customers walking around the store. Having had three previous accounts opened paid for and closed with this location, My wife opened up this most recent account and based on how you treated me, Without hesitation, we’re ready to cancel. I should thank you for showing me exactly who I could’ve potentially dealt with if the order wasn’t canceled and something was wrong and I had to return outside of a buyers remorse or return period. I’ll be sure to warn anyone and everyone about how business is done there and how customers are treated. And don’t ever let anyone tell you that this location has a direct number to reach because they dont. All of their supposed office numbers on their business cards don’t go to anybody in that entire building, those calls are routed to some random person who doesn’t even work at that location and who also admitted that associates or any members of that store are very difficult to get a hold of. It’s always good when members of a business truly show customers what they can expect.

Our experience today with the purchase of our mattress was very pleasant due to the expertise of Eric and Alex. They made our purchase less complicated due to their knowledge and great customer service.

DO NOT BUY FROM HERE. If I could leave 0 stars, I would. I payed for a $300 dresser IN FULL 3 months ago. When it was delivered 3 weeks later, it came broken on the corner. We immediately called customer service, and we were told that they would send someone to inspect the dresser within a week. A week passed and no one came, so we called again. Then they said that before they can send someone to inspect the dresser, they had to ship us some screws and bolts, which would take about another week. A week passed and we didn’t receive anything, so we called again. We were told that we never needed to be sent screws and bolts and whoever said that was wrong, and that we needed to schedule an exchange date. We scheduled the date for the earliest available date, which was for a month later. No prioroty was given to us event though we had bought our dresser 2 months before and has just been strung around by the Ashley’s furniture company while they already had my money so I couldn’t buy another dresser. A few days before the exchange date, we got a call to confirm the appointment, and we did. Then a couple of days after that we got an email asking us to confirm the date again, and since we did not confirm through email within 24 hours, our schedule exchange date was cancelled even though we had already confirmed through the phone a few days before. We then had to call to make another appointment. My husband chose the wrong date, so I called back to change it. I chose the earliest date from the options given, which was 2 days from that day, and then at the end of the call, the operator said the date was confirmed. Then the next day we call to confirm the date and we’re told our appointment date was not changed at all and it was impossible to have chosen that day in the first place because it was too soon and did not give an explanation as to why that date was an option then if it was impossible to deliver that day. He rescheduled our delivery for a week from now. I still have not gotten the dresser, and it’s been 3 months. DO NOT BUY FROM HERE if you want to be able to use the furniture you buy. Customer service is completely incompetent and does not know what they are doing. You are told one thing and then something that contradicts it. We have been stressed for 3 months.

Lily really helped out getting the right sofas for our living room. She went above and beyond with great customer service, and showed every piece of sectional. When we had an issue with delivery she helped us out and and even helped us format the sectionals the right way. HIGHLY RECOMMEND HER

I was very pleased and happy with the salesman..He took his time as to what I was looking for. His name is Isiah.. employed at the McAllen Ashley

Great customer service. Carlos was helpful and courteous and provided detailed information about my purchase that was very helpful.

Frank and Robert helped me out with my purchase great customer service

Ashley has a great selection, we went in for a livingroom set. Sales agent Lily Martinez is very professional and knowledgeable, she made the process an ease.

I was taken good care of by Kevin as always. Every time go in to buy or get something.

Jenny is such a great salesperson! So helpful and nice. If you’re at Ashley’s, definitely ask for her!

Great customer service!

Alex was very helpful and super knowledgeable. Not pushy or salesy, just gave his honest opinion. Great experience.

Great manger

The sales worker provided excellent and informative assistance in purchasing my dining chairs, and the processes of paying for them.

Lucy was incredibly helpful in assisting me with selecting the perfect living room furniture. She was knowledgeable, attentive to my needs, and provided outstanding customer service throughout the entire process.

If you’re considering buying from Ashley Furniture, here’s my experience: I purchased a mattress that turned out to be an inch smaller than what was advertised. When I tried to get help, their customer service was a nightmare. They use Package.ai to manage fulfillment, and the only option they give you is texting. But the texting system blocked me, so I couldn’t get through. I went to the store and called multiple times. Each time I was told someone would call me back — but no one ever did. At the store, I even showed them that the text system didn’t work, but all they did was tell me to “text” again. No real support, just the runaround. To make matters worse, their sales are “final,” so they use that as an excuse not to fix issues. The only way I got any movement was by filing a claim with my credit card company. After that, Ashley finally started calling me — but only because they wanted to get paid, not to apologize or make things right. Even then, they never once said “sorry” for ignoring me. Bottom line: if you want furniture and you’re certain you’ll never need customer service, maybe you’ll be okay. But if something goes wrong, expect zero support. Their fulfillment system is terrible, the staff doesn’t care, and you’ll be left fighting just to be heard. I would not recommend Ashley Furniture and I will never buy from them again. 9/16/2025 I received a call from Ashley Furniture's customer service team in Tennessee after opting out of their text messages. The representative, Leanna Olveira, was dismissive and rude. Even though I specifically asked for a live person to contact me if they want to re-confirm the appointment, she said a text would still be sent because “that’s how their system works,” while claiming she would note it in the account. She seemed irritated that I requested a real conversation instead of an automated message. If you want to feel ignored and disrespected, then by all means shop here—Ashley Furniture will make sure you’re treated that way. Once again, they’ve proven themselves to be unhelpful, unprofessional, and unwilling to provide real customer service.

Good and easy. Went in and found what I wanted.....AshleyTaylor was very helpful.

The person who helped me and my husband was very polite and very helpful we really appreciate his help

Everything was great there was a sales person waiting at the door to help you. Too check my credit approval was fast and easy and the sales person was determined to help us in what we needed. Everything was convenient and great. Definitely going back again thank you Ashley’s

Very bad experience. They tell you that the furniture will arrive in 48 hours and it's a lie. I've been waiting for it to arrive for two weeks and they haven't given me an answer.

The price is affordable

Rosie was amazing to work with! She really listened to what I wanted and helped me pick out the perfect furniture for my new home. She made the whole process smooth and stress-free, guiding me through every step and making sure everything matched what I was looking for. I truly appreciate her professionalism, patience, and eye for detail. Thanks to her, my home feels exactly how I envisioned it!

Representative explained delivery and pickup wrong and had to cancel order. Now looking for different store to meet needs.

Excelent our 2nd time buying in Ashley, Lily was super kind and helpful. 5 stars

Best customer service.😉

Thanks to Kevin for helping us find the best couch for our family! Very helpful, not pushy , and very kind!

Staff was amazing went above and beyond for their customers

SEPT 1. 2025 So far, we are not having a great experience with ASHLEY FURNITURE. We worked with Antonio from the Pharr location and he was great to help sell us the furniture. But now we’re speaking with Ashleys customer service corporate for a replacement chest because they shipped and delivered one that was broken and outside of the box. We DO NOT RECCOMEND PURCHASING furniture from this store. Unfortunately they do not allow returns or exchanges (we didn’t know this until after they processed our purchase) we truly wasted $1700 for a HORRIBLE customer experience. I’m deeply disappointed with this furniture store and the awful customer service reps who are no help in corporate. Please don’t overlook the other reviews. It is truly that bad. I will update this review if they rectify the situation, but things aren’t looking great. Again, please don’t overlook the other negative reviews, as of now I don’t recommend you bring your money here. They will try to respond back and offer you the customer service CORP number to band aid the situation. Don’t fall for it because their policies and corporate customer service is incompetent and will not help. There’s better furniture stores with better, more competent customer support (won’t make the mistake of purchasing here again.) Spend your money literally anywhere else or buy off Amazon.

Many options all over priced...

Went in today, and was in and out with lightening speed- and customer service was great. Isaiah and store manager Eric were awesome! Can’t wait for our new bedroom set ❤️

Excellent customer service from the moment we walked in. Raul was an expert.

Carlos was very helpful , knowledgeable of the products he is introducing to us. Answers all the questions we have. Very professional. Happy of the customer service that we have. Will continue to buy furniture in the future.

Isaiah was very helpful and patient with my decision making.

Great customer service

I dealt Mike and he worked very quickly and gave me a helluva deal.

Triston was awesome! Product knowledge and patience was what helped me make my decision.

All went well. And fast. Found just what we wanted. Allen was fantastic

Gabriel was our salesperson; he is very nice and helpful and we found our new sofa

Pleasant experience…Tony was knowledgeable about the product and did not pressure me to buy. I would definitely shop there again.

Great service! Easy process and very kind staff ☺️

Very fast with my purchase and answered all my questions.

We received excellent service by a very knowledgeable and courteous salesman by the name of Triston Diaz.

Moises did a great job to assist and offer savings, very good customer service!

We went looking for a dining set! One of the managers, Mike Tamez, was great! Super helpful in finds us the perfect dining set. The process was super easy and quick! Thank you Mike!

I had the best experience at this location, I went in 2 separate times and both times the service and attention were excellent the first time Mr Allen Davis helped me and my wife and the second time it was Mr Erick Hernandez, bother excellent salesmen, no pressure, super professional, and patient, made our experience very pleasant, we'll be coming back for sure.

I give my experience 5 stars because all in all we got good service. Everything was explained very well. Prices were reasonable and what we liked the most was we were given enough space and time to look around without feeling pressured. Some places don't give you that time to make your choice comfortably. Thank you to the salesman Robert Guajardo for taking care of us!

I was very pleased with Carlos’s excellent expertise during my furniture shopping at Ashley’s. Carlos was very knowledgeable and he answered all my questions and concerns.

I'm a return customer for the second time. Moses out did himself again. I love his customer service. He is amazing. Thank you!! I will be returning in a couple of months.

We worked with Moises who was wonderful! He took the time to show us several pieces within our budget. He went out of his way to move pieces together to see how they would fit. He was knowledgeable on all the offerings and was great to work with! Great experience.

Everything went well until getting the item that we purchased was set up for delivery. I found out that I had to get rid of my mattress being replaced by myself and couldn't find anyone to either accept it or pick it up. I have to find a way to get rid of it before I can accept the new delivery because I don't have the room to hold it in my home.

I didbt get the bed I had originally wanted! Had to settle because I needed a bed! Just awful! Every bed was not available! Bad business , I had to waste a whole afternoon deciding on an alternate! Noone should have to go thru what did . Great salesman but awful business!

Moses provided outstanding customer service from start to finish. He was friendly, patient, and took the time to really understand my needs. His knowledge about the products was impressive, and he explained everything clearly without ever making me feel rushed or pressured. He made the whole process smooth and stress-free. I truly appreciate his professionalism and would highly recommend him to anyone looking for a knowledgeable and trustworthy salesperson.

Had a great experience! Our service rep, Krystal, was very knowledgeable on everything we looked at and really easy to work with.

Our salesman was very knowledgeable and helpful. Overall it was a very positive experience.

Carlos was such a big help with his knowledge of mattresses. Me and my husband were looking for mattresses and we decided to come back since we loved the service from Carlos so much, we had to come back. In doing so we found the perfect mattress for us. We recommend Carlos when going to Ashley, he will be a big help.

Carlos was awesome

Lily was great, very helpful.

Excellent customer service from our sales associate Roland

Delivery was great but took 2 months for my purchase to come in and actually get delivered.

Gabriel was very enjoyable to visit with and helped me find what I needed!

We had a great experience at this Ashley location. We had the pleasure of working with Tristian who was knowledgable and listened to what we were looking for and found the right sofa for us!!! 100% recommend this store ask for Tristan

Crystal Taylor was very knowledgeable about the products which helped us make a quick decision!

Salesman Isaiah was pretty precise about the product we were looking for, gave us a variety of different options & everything. Got the bedroom set we were looking for after he worked out an amazing price. Will definitely come back to Ashley’s & most definitely recommended.

Great experience

Great service and very helpful

Kevin was great very courteous! Not to mention world class customer service! Kudos!

Very happy with our buy at Ashley's. William did an awesome job taking care of everything for us. The furniture looked great n hoping to have it soon at our home. All and all, they made our visit very smooth.

Phenomenal customer experience with Allen! Highly recommend him for your future purchasing experience

Experienced salesperson Friendly atmosphere

(Translated by Google) Taylor served me, and she was super friendly and helpful. We bought everything we needed. Thank you. (Original) Me atendió Taylor y fue súper amable y nos ayudó mucho. Compramos lo que necesitábamos. Gracias

Sales person was very sweet and patient.

Excellent, thanks

So excited about my new living room set!! Wonderful service my salesman explained everything with detail.and patience.

Excellent service , I can’t say this enough!! From beginning to end of our shopping experience for bedroom sets and dining set, just amazing experience , knowledgeable, fast, and accommodating .

Excellent service very friendly environment 🙂

They have been great to work with. We had to reschedule our delivery several times and they always worked with us.

Sales people was excellent. They helped me to find the best choice for Me and my son. Completely satisfied with our purchase. ♥️

Everything is great. Rosie has been very helpful just waiting for the cost of everything we're going to purchase.

Great experience and helpful personal especially to sales rep Roberto

We were shown beds and educated on the features. The sales people were very helpful but not pushy. They worked hard to get us pricing that fit within our budget.

We had a young man named Taylor help us out with purchasing 3 furniture items. Very professional & knowledgeable, he did a great job! Thanks Taylor!

Shout out to Mike! He helped me out in every way possible and was so incredibly nice and helpful. Definitely knew what he was doing & made my transaction simple! You rock, Mike!🎉🎉🎉

Easy fast and helpful service

Had a great experience was offered a great deal too good to pass up went home happy

Best customer service Jesus was great

Showed patients and stayed with us even while we changed our mind. Did not rush us to make a decision. Will definitely shop there again.

My first and last time buying something from this place. We bought this bed frame in April and we've been having issues with it since day one. We've gone to the store several times and nothing is ever resolved. They just say they'll work on it but months later still no resolution. There's absolutely no support on this bed frame. The drawer on one side became detached because of how poorly build it is. This was NOT WORTH THE MONEY WE SPENT. Also their "white glove service" is a joke, I had to move a heavy tempur pedic bed frame for two grown "men". Please think 10 times before you buy anything from here. 08/20/25 Update my husband has been going to the store during his lunch hours, and he's been going back an forth with people over the phone saying this will get resolved and nothing. Literally just going to put this bed frame outside my home to get it taken by the trash at this point. Definitely not worth the $1,500

Erik Hernandez was very nice and patient. He showed me all the types of chairs of what I was looking for and I was able to choose one. Thanks Erik for your time.

Sales person was very friendly and professional. If i purchase more furniture in future I will go back to Ashley / McAllen store.

Carlos Rodriguez helped me purchase my new living room over the phone, such an easy process and so helpful finding me the best deals I could get for my money. Thanks Carlos and Ashley furniture.

Thank you Robert G.! You were Very helpful.

Friendly and polite staff. William fernandez was very helpful and nice

Everyone was very polite service was excellent I will be going back

Excellent customer service.

Great experience and sales man Isaiah is a great salesman. Easy to get along with and very professional.

Great place for furniture and the sales lady Rosie Balli and manager we're amazing 👍

Isaiah helped us and took his time. Very nice and friendly. Helped find the right type of sofa that i needed.

The staff was polite,courteous, and helpful. We got just what we wanted and we were in and out in 20 minutes.

Nice

Great experience great customer service me being in sales also great job 👍

Customer service was great, employee Gabriel Beltran helped us during our visit and explained and answered all my questions.

I had an awesome time. I was helped immediately by Liliana. She as super helpful and kind.

Very satisfied, very helpful, amazing customer service

Our sales associate, Robert, was very helpful and patient. He answered all our questions and helped us choose the best sofa for us.

Very low performance on scheduling my delivery. Just because I changed the address the same day that I purchased them. I was told through a text that somebody would be getting a hold of me and nobody did. Plus the salesman gives me his business card with his number and he never answers. WTH! Very disappointed for being my first purchase at Ashley's. If I could choose no stars for the review I would, unfortunately you got to choose one star.

(Translated by Google) Excellent service, Williams Fernández, very friendly, I recommend him. He is a good salesman, along with his colleague Erick Hernández. I recommend them. They give you all the information you need. (Original) Excelente servicio Williams Fernández muy amable lo recomiendo buen vendedor junto con su compañero Erick Hernández los recomiendo te dan todo la información q debes tener

Excellent customer service.Taylor was polite,professional,and had us out of there in a timely manner.We will continue coming here for all our furnishing needs.

✨️✨️It was such a pleasant experience shopping at ASHLEY'S! Our salesman Triston D. was beyond patient and knowledgeable with the product and what we were trying to achieve. After our home was destroyed by the floods in MARCH it was hard to go into these places and not feel like I was being circled by vultures ready for the sale. Triston was kind and had a sense of humor and answered all our questions. Most definitely employee of year material!! Will go back if we needed anything else! ✨️✨️

Raul was very helpful and professional helping my wife she was happy and all her concerns were clear happy wife happy marriage. Thanks Raul!!!

2 words. Sharky and rude.

Very good service n friendly staff n reasonable prices

Excellent customer service. William greeted us at the door and made the process easy. We selected the perfect sectional for our apartment

Quick and efficient

Lucy was very nice and knowledgeable

Excellent service! Associate was very knowledgeable and took his time explaining everything and answering all our questions.

Great attention and excellent service from Isiah please ask for him at this store

Very knowledgeable, and extremely Professional sales rep!!! Thank you Alex Villalpando!!!

Our experience at Ashley store in McAllen, TX was wonderful! Store Manager, Eric was both professional and personable! We worked with two other salesman who were excellent as well! (Isaiah sold us mattresses and can't remember the other man's name) As long as Eric is the store manager I will continue to do business with this Ashley location. Oh and our delivery guys were top notch too🙂

Dinning table and chairs were lovely. Everything would've been great except they forgot leaf for table and that is perfectly fine but to get the leaf and for them to return and install it was a nightmare. I hope owners and upper management look at this reviews because there is no sense to have amazing furniture if you will experience a very bad customer service

Very good experience friendly and very knowledgeable

Just bought my first Couch at Ashley’s, I was really conflicted that I went to the store 3 times because of the pricing. Lily help my husband and I out all 3 times! She was so helpful, knowledgeable, friendly and sooo patient with us! I am very happy we chose Ashley’s, we didn’t just leave with a couch we left making a great friend in the process!! A+

I am in the hospital and need a power lift chair. Alex looked at the available models and took a tape measure to find the one that best fit my needs.

Friendly and accommodating customer service.

Frank Hardin and Mike were very friendly, professional and did there best to take care of us and sold us what we were looking for

Excellent service

Meow

We had a great experience at Ashley Furniture! Lily was super helpful and made the whole process of picking out our new table easy and stress-free. She was patient, knowledgeable, and really listened to what we were looking for. Thanks, Lily!

Moises was so patient and helpful!!

Great experience! Taylor was an amazing and we'll definitely be coming back for more deals!

Alex Sales rep was awesome and very knowledgable on their products.

Frank greeted us at door & was very helpful & patient with us. Excellent customer service. Will definitely look for him on next purchase.

Great service and selection.

(Translated by Google) Very good service, answered all our questions with courtesy. (Original) Muy buena atención respondió a todas nuestras preguntas con cortesía

Received an amazing service from Ms. Rosie and Mr. Roger

Very happy with my dining set purchase. William was my sales man and he was great. Thank you William.

I had a great experience since the moment I walked in, Moises sales rep from McAllen was such a great help and patient with me while I looked for what I wanted. Overall 10/10

Great customer service

Friendly staff. Awesome assistance in helping pick out the right furniture for my needs

Great experience, we are first time buyers and weren't bombarded by loads of questions or pressure for us to buy. Moises was polite and great with our response's when we had questions.

(Translated by Google) We were planning to buy furniture for the living room and bedroom, but the “salesman” named Raúl, when he saw us looking at the mattresses, told us “those are the most expensive ones,” implying that we couldn’t afford it… We simply smiled at him and left. (Original) Pretendíamos comprar muebles para la sala y la habitación, pero el “vendedor” de nombre Raúl cuando nos vió que estábamos revisando los colchones nos dijo “esos son los más caros”, dando entender que no podríamos pagarlo… Simplemente le sonreímos y nos fuimos.

Excellent service. Lilly Martinez did a great job, was super helpful. Highly recommend.

The entire staff was great and very knowledgeable. Special shout out to Frank and his management team for making the buying process easy!!!!

Allan & Isaiah did a amazing job! Professional, worked with us on our budget, and got us approved for whatever needed. Definitely recommend requesting them when shopping. We got the bed i wanted and couches for a perfect deal.

Thanks Tristan for assisting us today. Got the best deal for our new couch!

Lucia Jimenez was an exceptional employee, who helped us with what we needed and what we were looking for. I recommend comming to Ashley's and asking for her specifically. She is so very positive and easy to talk to. Amazing!!!!

Great customer service

I had a wonderful experience shopping at Ashley’s Home Furniture! Jenny was incredibly helpful throughout the entire process. She was knowledgeable, patient, and attentive to my needs, making sure I found exactly what I was looking for.

Great experience at Ashley's! Bought a mattress and a recliner this weekend.

Told the salesperson multiple times that my wife and I just wanted to browse alone and that we’d call her over if we needed help. As soon as I sat down on a couch and asked my wife, “What do you think?”—here she comes again, jumping in and rambling about the couch and pillows. We left immediately. Very pushy and aggressive environment. We’re looking for an L-shaped couch and maybe would have bought one, but the whole experience left a bitter taste. Won’t be coming back.

Worked with me via phone. Everything went well.

Our sales person was friendly, informative and knowledgeable about the furniture. I loved the way the show room is set up. Makes it easy to choose cohesive pieces.

I love the patio furniture, looks amazing on my patio, ready to enjoy summer.

This is by far my favorite furniture store. We got helped by Lily and she was so kind and patient while we shopped around. She was a joy to shop with and I would definitely recommend this store to anyone looking for furniture to ask for her. We were very satisfied with our purchases!

Great experience, no issues in getting what I needed.

Robert was very educated and have product knowledge, a great salesman. He never push or hurry for the sale , give us time n space.

Really good selection of sofas The employee was very attentive and professional helping my son on his decision very patient too because this was the first time my son applied for credit!

Great service

Worst experience. I ordered what my wife wanted was told one date then next day given another. Had to go pick it up . Then found out when I got it home itvwas broken. Then called customer service they never answered asked for a call back never got it. Will never shop there again. The worst experience !!!!!!

Store was hot but employees made me feel welcome and were friendly

The sales person was very Helpful.

Great

The staff was very pleasant, answered all of our questions and gave us time to browse without feeling pressured. We found what we were looking for and will certainly try Ashley Furniture again!

Rosie, the sales representative expediently went beyond our expectations of knowing what we needed to know about our selection! She was respectful, funny, caring and never went beyond what we didn't need or want! I will go back to her for our next buy, which will be exuberantly what we need, want and deserving! I have never run across someone like her in her field of service! If you all go by Ashley Furniture Homestore in Pharr, Texas, ask for Rosie Balli, you will not be disappointed!

Jenny was most helpful, personable and very respectful.

Sales clerk Raul was friendly and courteous. He helped me purchase a small rocking chair. I certainly appreciated his help.