Ashley Store Plano, TX

Ashley's phone system makes it impossible to reach the stores. The call system routes you to China.

Excellent service made my experience worth coming vs shopping online where I had issues

Disappointed that delivery does not include removal of old couch. AND you charge over $100 for delivery.

I have used Ashley furniture many times in the past and my experience has been great. However, recently I purchased bedroom furniture and it has been a complete disaster. Not only did all of my furniture not get on the original order, but I was told that my furniture would be delivered on 15th of November. It is now December 4 and I still do not have all Of my furniture. It has continuously been back ordered. You would think that when you place an order, you will be able to tell if this furniture is back ordered or not. I have been without a dresser now for almost a month, which is a big inconvenience. I have received multiple text about scheduling my furniture delivery which I have already done. This makes this process very Difficult to follow. I really am very surprised with the Lack of professionalism and organization. I do have to say that Christian has tried to help when he can I will not be purchasing furniture from Ashley any longer

It took over a week to get our couch delivered. Had to put up with Jenny the chatbot that kept screwing up. Called to talk to a live person which wasn't any better. Almost cancelled my order.

Vee is great and works very hard. Everyone else is kind.

Love the customer service both agents knew all the sales, promotions, and attentive to us and we was approved. Definitely a happy customer illl be back for sure!

Do not purchase the insurance you offer for damage to your furniture it is useless I have more than 2 months waiting for the repair of one of my furniture and nothing that has arrived. When I got the furniture, the bottom of one of the furniture was broken and they agreed to come and repair it and they only sent the material that they were thinking that I was going to repair it. You call the insurance and only lies and lies do not give you any real answer.

(Translated by Google) The manager at Mesquite is refusing to help me. I received a defective dining set that I was misled about when I first got it. They told me to call customer service, and now no one is taking responsibility. I've been trying to exchange it since December 8, 2025. (Original) El manager de mesquite se niega a ayudarme. Con un comedor en mal estado conel que me engañaron cuando lo recibí me dijeron que llamara a servicio al cliente y ahora nadie se hace responsable . Estoy tratando de cambiarlo desde 8/12/25.

Great customer service. Ms Betty J was very professional and a great sales rep. She recommended various type of products I was searching for. Although I don’t purchase from Ashley furniture during my visit, but I will definitely be going back in the near future.

Lee Lee was a tremendous help. From her first intro on the phone, we knew we had someone looking to get us right. All the way to make sure we had our favorite couch with the best terms possible. Look forward to her help in the future!

Great customer service, all of the sales associates were very friendly and helpful

Great experience and was well attended by Tanvir Talukder.

Christian & Mark were amazing! Got us the best deals! Definitely recommend them.

I found the perfect chair and table. My salesman was great. Totally happy.

My sales guy Mickey took good care of our needs after we decided on another option!! We enjoy shopping with Ashley furniture!!

Bought two lamps on Oct 10, 2025. Tanvir told me that I would have the lamps in ten days. Today is Oct 27 and when I called, they told me it will be delivered hopefully by November 20th. When I cancelled the order and asked for a refund, they said another 7-10 days. There has been no communication about any delays. I was able to get Ashley furniture products from Nebraska Furniture Mart within three days of purchase. Do Better Ashley.

My first time shopping at Ashley and it was an awesome experience. Mrs. Betty Jackson took good care of me and her exceptional customer service was top tier .

Your Team was wonderful. They made us feel like we were super special. We are exhausted as we are dealing with having just purchased our home and trying to move all at once, and they were super caring, and understanding.

Betty was awesome! She very knowledgeable will always work with her when I come in!

Luciano was very helpful and friendly! Great customer service.

Gayle was very personable and actually listened to what we were looking for.

Betty was very professional and helpful. Mike one of the managers was very helpful.

Great experience overall. Very happy with the staff, the quality and the price.

Veszna was absolutely wonderful in showing us various sofas, very friendly and informative to help us make the best selection for our family. Interest free financing was a great perk. Keep up the great work, we look forward to continue doing business with you!

Great experience. Listened to exactly what we were looking for. Very friendly

My salesman was extremely knowledgeable and courteous. Always pleased with Ashley’s Furniture.

They did state that everyone gets approved for something!! That is true. They are very attentive to your wants and needs

Grait service. The seller knows everything about the products he offered me.

We were helped by Keesza, as well as the store manager and their sleep scientist - very pleasant experience and easy process. 10/10, would go again.

Betty at the Plano store was amazing! I will definitely shop with her again!

If I could give zero stars, I absolutely would. Buying a mattress from Ashley Plano has been one of the most frustrating retail experiences I’ve ever had. The sales team was all smiles when making the sale, but the moment I needed help with a return, everything changed. I was told one thing in-store about their “easy return policy,” but once I actually tried to return or exchange the mattress, they completely backtracked. Suddenly, there were “hidden conditions,” extra fees, and excuses about how “corporate handles it.” The mattress itself was uncomfortable from day one it sank within a week. but the store wouldn’t take responsibility. I had to make multiple calls just to get someone to even respond, and every time it felt like they were just trying to stall until the return window closed. For such a big furniture brand, the customer service was shockingly poor. They clearly care more about closing sales than about customers being satisfied after delivery. I’ll never buy from Ashley Plano again, and I’d strongly warn anyone considering it especially for big-ticket items like mattresses.

Robert and Christian were extremely awesome! They made it impossible for us to pass up an opportunity to purchase a sofa and lovesest. We truly enjoyed working with them!

Luciano was experienced, knowledgeable and friendly. I arrived late evening on a Saturday night and he responded efficiently to my inquiries. He said he’d been there 14 years, that longevity and loyalty from the company with good employees impressed me. He helped me find what I’ve been looking for designed for my space and worked a deal meeting my budget. Quality furniture with after sale support. I may pay more but I feel confident I will get the after sale support and the furniture will last. Missing from some big box companies.

Great customer service and clean/ organized shop all around

I went in to use a credit I had received for not making a claim on the protection coverage I had on my couch I bought in 2019. Received help and found an item that was covered by the amount, placed the order, and never received it. Not a call, email, nothing. I’m not making much of a deal of it because in the end, I didn’t lose any money, but it’s wild that they just “robbed” me like that. It was less than $200 for a small coffee table I wanted, it’s not like I was trying to get an entire dining set for free. I had already moved past this as this was months ago, and I don’t post many reviews, but they kept spamming my text messages to leave one, so here you go Ashley’s Furniture.

I had such a great experience buying my couch thanks to Vee! She was so sweet, kind, and patient the entire time. Anyone who knows me knows I’m picky and ask a million questions (sorry, not sorry 😅). But Vee handled it all like a total pro. She never made me feel rushed and really listened to what I wanted, which made the whole process easy and enjoyable. She truly went above and beyond for me. It’s rare (especially these days) to meet someone who’s not only professional but also genuinely caring, and that’s exactly how Vee was. I left feeling confident about my purchase and so happy with the experience. If you’re shopping here, definitely ask for Vee! Now can’t wait till they are delivered!

Your "Press and hold" feature to get access to your website failed two times, so I decided to take my business somewhere else.

Ver was great. When we came in she asked us what we were looking for. We told her we were just looking in general. She left us alone and on swung by one time when she could tell we were not seeing all the hidden features of a couch. Helped us make the best decision. Really respect being allowed to shop without being “sold to”. Helped us get a great price.

Everyone was very nice!

Great pricing for the excellent quality. Love my new sectional.

Eric Swan, again, was very helpful and patient helping with the living room I want. 2 weeks before he helped us with a dining room! The delivery was on time, no boxes left and I didn’t need to assemble anything.

I ordered a dining table from Ashley Furniture, and it didn’t fit my room at all. Unfortunately, I was told there is absolutely no return policy. What’s worse, they never informed me about this policy at the time of purchase. This left me with no choice but to keep it. If you plan to buy anything from Ashley Furniture, be aware that they do not accept returns and do not clearly communicate this upfront. I strongly suggest considering this before making a purchase.

Fantastic help and very informative! Loved this store.

We loved the sales team.

They lack of variety of children 's furniture.

Horrible experience. Check your prices online before you buy. They are not transparent in their pricing. And they will not reimburse you the difference. They have terrible customer service and are shady. Stay away from this place.

Easy. A bit too long to finish docs

I am very disappointed in this store. It’s been 1 and a half months since I purchased my sofas and they are telling me that the delivery is delayed. They are asking me to wait another 2 months. They said they don’t have in store what they put for display. Why you keep that if you can’t deliver it in a month and half? I don’t recommend buying in this store because you might not enjoy it after a long wait.

Great service everyone was very friendly and very helpful

Great customer service and Julio worked magic for me, thank you again 😁

My sales assistant was Betty, who is a top notch sales person. She listened to what I wanted in a sofa and showed me two that fit my needs exactly. They were within my budget, so just choosing one was the hardest part of the process!

Christian was amazing to work with. He was professional but made the shopping for and comparing mattresses fun. The delivery was not as fun for me - they were very ruched and did not seemed to understand some things I was asking about. They delivered the new mattress and removed the old one to another room. They did not use the slats that went with the bed properly and the old mattress was half way on the floor. I had to run out to the truck before they left to get lift help to spread the slates evenly again. Pieces of the plastic covering were in my front yard. Not the usual Ashley delivery I’ve had in the past.

We appreciated the personal service competitive pricing.

Salesperson was friendly and very helpful in helping us choose our furniture and the prices were reasonable .

If would really like better service, better protection and better support don’t buy any furniture directly from Ashley stores, instead you can buy same furniture from vendors. It’s hassle to get their support, claim process. It took me 2 months to get a claim approval after figuring out all the odds. It’s not even taken after 2 months. Hassle to create claim, hassle to get it serviced. Worst ever service DO NOT BUY anything from the Ashley stores

Always great service. I knew what I wanted, but my sales guy was very knowledgeable. I do love their selection of furniture.

Great customer service everyone was very courteous and kind will get my service again!!

A very excellent experience. Luciano was extremely helpful and helped advise me towards a a very good purchase.

Julio, was an excellent and knowledgeable sales person.

The sales person at Ashley furniture was awesome.

Sales associate, LeeLee, was great plus she was able to schedule an early delivery, which sealed the deal

Vee was helpful and listened to what we wanted without being pushy. Sales price was a great value.

Lana was professional, friendly and assisted me quickly and fulfilled all my requests. As a repeat Ashley customer I will continue to come back!! Love the vibe of the Plano store!!

Walked in with what I had in mind and Julio proceed to assist me with just that and explain the material and how it has to be put together as well. He was very calm and patience during the process. I was approved within 10 minutes paperwork took no more than 30 minutes I got in and out the door in no time, Thank you for making my day a lot easier.

from the moment I walked in I had a sales lady who was a little intense. I told her I just wanted to wander around and she had to give me the spill. Then she finally left me alone until I went over to the mattresses and then she showed up again. The manager had hooked me up with the mattress guy, and he and I were having a good conversation. He explained that I wasn’t ready, and that I’m was given the adjustable bed frame. She wanted me to put something on hold that was over $1000. This is not my intent and I didn’t appreciate it as I was walking away I found a chair that I liked and it was on clearance for $79. I decided at that point I would get it and we went to ring it up and it took 20 minutes and they claimed that their machine wasn’t working correctly however it was on my bank account. I went to move my car so that I can load up this chair and next thing I know they’re telling me it didn’t go through. Even though it’s pending on my bank account, they wouldn’t let me take it. They wanted me to come back. This was not the outcome I expected, and I will not be back.

We met with Betty who showed us around and took very little time to understand what we were looking for. She was extremely courteous and knowledgeable and gently guided us towards the final decision! Her manager Gayle was similarly professional and knowledgeable and guided us through the final transaction! We would highly recommend Ashley Furniture to anyone looking for knowledgeable specialists to guide them in the decision making process of furniture buying

Great place to shop, friendly service reps and manager very helpful with everything always had good expierences shopping at Ashely.

Julio was very helpful . I briefly explained what I needed , he listened and found me the exact piece of furniture I was looking for. 🙂. I had time left so he showed me the new Tempur-Pedic cool temp. mattress. Will take my wife back to purchase the mattress . Very happy with the product and service .

Very professional, polite, courteous, wonderful store

Everyone was very friendly and helpful. I am happy with the experience.

Bad customer service after getting wrong product

Floor salesman are a little too pushy for my liking. Had lots of hiccups in the ordering process. Definitely a pain in the butt! But I think I will be happy with my purchase. No pics bc my order hasn't been delivered yet.

Christian Pena spent a lot of time explaining all the mattress options available. I would definitely recommend the Ashley Home Store to others. Jack

Very helpful above and beyond service! Worked a great deal for my living room! Multiple options for financing!

Went to come shop, got approved for a credit card. Shopped with help from a lady and purchased items with the credit card. Went the next day to cancel my order and return an item I purchased. the lady that help me along with what I assumed is the manager were PUSHING for us to keep the order, I get they get paid by commission but as a customer I have the right to cancel an order. She told us she will return the item. Couple days later I get a bill from the credit card company for the item that was returned. Tried to dispute the charge and Ashley furniture is denying the return. Horrible company, pushy service and unethical behavior especially from the sales lady at this location. Would never do business with them!!!!

My experience was very pleasant, Eric swan was very professional and helpful.

It was so good. I just stepped in the store and Gayle came to greet me. She was so good. She showed all the different chaise lounges in the store. They were a little too long by my measurements of what would fit. She looked online and it was perfect. The size i needed plus the gray color I wanted. The material was like the one in the store that I liked too. It was $300 cheaper which is good too. Very good sales person. Thanks Ashley as good as when I lived in Austin and shopped at your Ashley store.

Christian at the Plano store on Central was extremely helpful. He helped us find what we were looking for and made the process so easy and he is so personable. We found a perfect match for our living room and price was perfect as well.

Great customer service at the Plano store ! Thank you Christian.

Was no hassle, easy going look around and find something type of feel to the place. Gayle was our helper in dialing in the style, comfort, color we wanted and got it set up to be delivered in about 3 days. Overall great experience and would do business with them again. I believe this is the third or fourth large purchase from Ashley.

A very pleasant experience overall.

Had an appointment for specific need & they took me right to it when I arrived. LeeLee was very helpful & we weighed the various options. They worked with my budget & I ended up getting exactly what I came in for —but at a better color I hadn’t known was available! Very pleased with my experience!

This is my third purchase from Ashley, one on the website, two in-store. I browsed the store before I bought my bookcase. I'm old and I like to see and touch products before buying. Every time I've shopped, even telling the sales clerks I'm not buying in the store, they were super helpful, walked me around and discussed options and prices. I recently purchased a recliner sofa, which so far, my dogs and I love. This last purchase was a large TV stand. Its roomy, and has lots of adjustable shelves. I am very happy with my purchases and cannot recommend this store and the employees enough. Throughly professional, polite and friendly.

Beyond frustrated. Couch (for our son) arrived with a big gash. Bed part was missing so they couldn't install the bed. They scheduled a replacement delivery, but insist they can't control the delivery time. My son is not able to take more time off from work as we already took a day for the first delivery. I had hoped customer service would do what they could to make it right. A few months ago we purchased furniture from an Austin store for three rooms and had a wonderful experience. What a disappointment in Addison, Texas.

Vee was super helpful let me walk around the store in peace but was there if I needed help with anything and found me the perfect couch for my new apartment.

They heard my request and quickly followed through

Friendly service

Mike took his time to show me around and also made sure i understood the difference between the couches i had an interest in.

Great service! Staff listened to us and set us in the right direction. Very professional all the way around. Thank you!

We bought a sofa and loveseat set at the Plano store. Veszna was most helpful through the process up to scheduling the delivery. The delivery was a bit early, which I did not mind, probably because Jay and Ty were amazingly efficient as well as being professional and courteous. I would gladly go back to Ashley in Plano for future furniture needs!

I went in to buy a couch the couch was $549 then the price raised to $649 I was told I am receiving a 10% discount now the couch is $585 how and I was never asked about a protection plan for $150 the couch was $549 now I am paying $900 I think I am going to cancel this order

Very Disappointed — Dishonest Business Practice and Poor Customer Service I purchased a floor model set from the Ashley Plano store, which included a chest, a dresser, a nightstand, a king-size bed, and a dresser mirror. The salesperson told me the 50% discount was part of a July 4th floor model change — but never disclosed any existing damage on the furniture. When the set was delivered, the chest, the dresser and the bed footboard all had visible damages, including scratches and defects that were never mentioned during the sale. I contacted customer service several times, but they kept transferring me back to the Plano store. The store told me the set was sold “as-is” and refused to offer any resolution or replacement. To make matters worse, the floor model only included one nightstand, so I paid an extra $300 for a matching nightstand. When I told the store I was considering refusing the damaged floor set, they informed me that the extra nightstand is non-returnable — which means I either have to accept the damaged set or sell the brand-new nightstand at a loss on the second-hand market. I understand that floor models may show some wear, but honest disclosure of damage is a basic business practice. Customers deserve the chance to make an informed decision. This experience felt deceptive and left me with no fair option. I strongly recommend checking every item thoroughly and being cautious when buying from this store. They do not stand behind honest sales practices or customer care. {Further Review} After a long and frustrating experience with both Ashley’s customer service and the Plano store, we reluctantly agreed to accept the furniture, with a small compensation offered by Ashley. Unfortunately, this only led to further nightmare. Ashley scheduled a second delivery for July 23, and I took a day off from work to receive the items—but the delivery never happened. Due to internal miscommunication, the third-party delivery team was unable to retrieve the furniture from the correct warehouse. We then rescheduled for today, July 29. Yet again, Ashley failed to deliver. When I called to follow up, I was told the delay was due to a “quality assurance” issue. To make matters worse, the representative stated that if the issue persists, they may continue to reschedule indefinitely. This experience has been exhausting, and the lack of accountability and coordination has made it extremely difficult to trust the process. I hope Ashley takes this seriously and resolves the issue promptly—for us and for future customers. {Final Update} My furniture finally arrived on July 31 with nice delivery. Michael Fisher, the Plano local store manager, gave his support helping to solve minor issues during delivery.

There is only one reason I am scoring Ashley 5 stars. That reason … 10 stars isn’t an option. I can’t determine which was better, choice of quality products or the professionalism of their associates.

When will my lampsbe deliver? I have not received my lamps it's been a month. I will be filing charges Friday.

Julio was the best sales man I’ve met very nice and knows how to handle a customer. I even came back the nexts day just to deal with him

Vee was an awesome sales woman. She took good care of me from start to end. Honest sale person.

My visit to Ashley’s furniture was to purchase furnishings for my sunroom. The experience was Ok until I begin looking at mattresses. I was approached by a very high pressure pushy sales lady who lured me over to watch a waste of time video about this wonderful miracle working mattress and try to convince me to purchase a $4,000. mattress. NO! No ma’am !!! When she realized that I was not interested she became very cold and a bit rude and walked away. Very poor customer service skills ! If I ever decide to purchase a mattress it would not be from her!!!!

At the store was fine. But they delivered half the couch damaged and left one half. This was on 7/5- and they can’t deliver the rest until 7/18. No refunds, no cancelations, they are not willing to do anything to make it right- we will never ever be using Ashley furniture again and we will be doing what we can to return and get our money back to go elsewhere

Vee was very helpful!

Stopped at Ashley’s as last attempt to find an affordable sofa chair after a search at several name brand stores. Found exactly what I needed on sale, and in my price range. Worked with Lee for a payment plan that made it possible. Pleasant and effecient experience.

I bought a Tempur-Pedic mattress from Christian and he is, without a doubt, a huge asset to Ashley Furniture. He described, in detail, the tremendous advantages of sleeping on a GOOD mattress. With Ashley's terrific financing options, it made a relatively expensive purchase quite manageable. *****

Tanvir was great! Answerd all my questions and made the transaction easy!

Christian and Julio are the best. They did everything they could possibly do to get me what I was looking for and made it work . They really know how to build a relationship with their customers. I will always look to Ashley 1st!

Christian was wonderful to work with. He knew everything I needed to know about each piece of furniture l was interested in. He had really valuable insight about my choices, what piece would work best, fabrics, upkeep and colors. Buying furniture is usually an unpleasant chore for me but we had fun putting my rooms together

My wifeand I went to Ashley Home Store on North Central Expressway just to look at furniture. I told my wife to leave all of her cards in the truck as I had no intention of buying at that time. We were greeted at the door by Luciano. He was very friendly and he led us to the living room furniture. The sofa and loveseat he showed us was just what we wanted and the pricing and financing fit our budget. To my wife’s surprise I told Luciano, “We’ll buy both.”

We bought a very nice $5000 dining room table with 10 chairs. The salesman Lucky was very Patient, helpful, and caring. We got off to a great start. But then things went bad from there. Ashley company as a whole is terrible. Very disorganized with zero communication between each of their divisions, including the store, the warehouse and the trucks that deliver. Our delivery was set and canceled and rescheduled seven times due to Ashley errors. We had different people telling us different dates and times and none of them actually were fulfilled. Finally a truck showed up two weeks later, but they would not deliver it until we had to bribe the drivers with $40 each ($120 total for three delivery men). Otherwise they were going to drive away. This is a true story and honestly the most ridiculous one I can imagine. I would not buy from this store because you won’t be able to trust if the furniture will actually be delivered and you’ll have multiple logistics problems due to poor internal communication. To be clear: this is not the salesman’s fault. He did everything he could to help us with these problems. He worked very hard, fighting an uphill battle against his own company’s extremely poor organization and communication. By comparison, we spent $25,000 the prior week at rooms to go and everything worked like clockwork and was delivered on time with lots of communication. The entire staff from store personnel to truck drivers was amazing! If you’re going to buy furniture go there instead!

Selected a sofa online but Julio showed me additional options. He gave me a great deal, worked with our schedule for delivery. Will definitely shop here again!!

Betty, Louis, and Mike were great in assisting us in making our Tempur pedic bed purchase. Very pleasant buying experience.

I found a sectional that I really loved and almost purchased it through the Plano location. But due to a price matching issue I called the Frisco store to see what they would say and that’s when the rep there told me that they don’t even have all the pieces in stock at their warehouse and didn’t know when the pieces would be back in stock since the sectional was being discontinued. So I called the Plano location back to ask them why would they send me an invoice to pay knowing the situation. Makes them look like they were just trying to make a sale and I would have had to deal with the headache on the back end after making the purchase. Who wants to buy a sectional then have to deal with missing pieces? I told them it’s very misleading to have discontinued furniture listed on their site when they know they no longer have all the pieces and will not be restocking them because customers will still pay their hard earned money, not knowing that they are paying for something that they will never receive.

Superior customer with Tanvir! Please ask for him when you shop here! He was gracious , patient & thorough ! He makes thing happen!😀

Great location to shop my family loved the experience!!

Our sales Rep Vee and her manager Mike were very helpful on the products and details. We did make a purchase because we felt they cared enough to explain and spend the time with us.

Gayle was amazing! She was professional, friendly and very helpful. She provided excellent customer service! Thank you Gayle!

Everything went down like a Disney movie...

Christian at Plano store was top-notch. He was helpful, and got me exactly what I needed. I recommend seeing him on any future purchases.

We were looking for the lift coffee table of our dreams. Vee was super helpful and gave us a quick tour of all the lift coffee tables! She pointed out all the unique features of each table. We found a great one in less than 20 minutes! THANK YOU, VEE!!!

Ashley's sales person, Jordan, was terrific, as we're the store manager Michael and finance guru, Mike. Our buying experience was exceptional. Ove the decades we've dealt with Ashleys, it has just got better and better. Kudos to Ashleys for hiring top notch staff. Best Chris R

My shopping experience was ok but the delivery of my furniture I would rate a negative zero. My timeframe for delivery was between 2:45pm -5:45. I was told my delivery time is now 9:51pm. It’s is 4 hours later and I am still waiting for my furniture. Ashley furniture needs to get a better delivery service. This is sooo disrespectful and unacceptable. I have purchased furniture from Ashley furniture from other states and I have NEVER experienced this service. I was going to go back to the store and purchase a bedroom because the salesman was soo nice. THAT WILL NOT BE HAPPENING. I received a text stating my delivery is on its way. Take a moment and review the screenshots. They are now tracking in New York. Unbelievable 9:45 still waiting for furniture.

Excellent service. Caring and understanding salesmen. And very knowledgeable.

Christian was awesome! So professional. Not a “pushy” salesman! I definitely am going back to buy a new bed from him!

Great customer service. Worked with us on discounts and we were very satisfied with our decision to purchase from Ashley's

Julio was an awesome sales man. Very knowledgeable of the store and its merchandise. He was even nice when we told him we would use him when we returned to the store a few days later. Most of the time people say they will return and do not. He was so nice to us the first time, we returned 3 days later and spent a small Fortune with him. Courtesy goes a long way. And because of his great attitude he is celebrating a hell of a sell tonight. Great job Julio!!!!

It was very good! Leelee was knowledgeable and understanding of the furniture we wanted to replace! She proceed the purchase timely!

Leelee was friendly and explained everything. Had a good time chatting with her about travel while we were completing the purchase. She made our purchase easy

Good salesman, not high pressure to sell, but very informative. Excellent prices

Betty and Chris exemplified customer service at an invaluable. Thank u both for th e customer service you provided.

Don't waste your time at this store the time it'll take to get someone to help you, you could just drive to the one in Frisco and get a tremendous deal and work with people who actually care about selling you what you want while here in Plano they'll take you for every penny you have and sell to you above retail price

Loved TT customer service ,he explained and helped us out with our purchase .at Plano Ashley

Betty Jackson was super friendly and helpful. She made the process easy. She's a keeper.

Sales person, Christian was so helpful and knowledgeable I was overwhelmed with his kind courteous assistance.

I worked with the GM when I purchased my furniture. He took the time to explain the fabric and the optional warranties. The was no high pressure sales tactics . It was great service. If the GM is not there, then ask for Tan-ver or Ms. Betty, both are excellent and also worked with me.

We had a great experience. Julio was very friendly and informative. If you need furniture definitely stop by to see him.

Pleasant experience, excellent selection,great prices. Lee Lee was very helpful and left me alone to look when I needed the time.

Very personalized service!

The workers were nice, polite, and professional. Made sure everything was great.

We picked out the leather dual reclining loveseat on the internet under Ashley's ad. We visited the store, papers were signed and in a few days it was delivered. We are very pleased with it's quality, comfort & appearance!

Chris was so patient, knowledgeable, and helpful! Made sure to get me the best deal possible and ensured I was happy at all times during my shopping experience.

Sales person was great. Price online was better then in store

I walked in and was greeted by Jordyn, who helped me efficiently pick out my new sectional. Everyone was super nice and helpful and I will definitely be back again.

I was greeted by a friendly professional “Sleep Doctor” in a white coat. I wasn’t there to buy a bed but Betty quickly assisted me in finding the perfect entertainment center for my living room. I was in and out in 20 mins. Great experience. Betty was awesome!

Thanks to Luciano and mike for their amazing work and help thanks for everything ❤️🙏

Came here on the 6th looking for a recliner and Lee Lee was gonna hook me up. I found an amazing chair I wanted, it was on clearance. Found a slit in the leather on the right side and asked if they could take an extra $50.00 off the price. She spoke with the manager who absolutely refused to be of any assistance so I left. Sadly Miss Lee Lee missed out on a sale. Don't believe I will be doing business with Ashley again.

Had an issue with an online order and it ended up being cancelled! I needed it by this week and was worried it wouldn’t be able to be delivered in time. Went into the store and the manager Michael took very good care of me without hesitation and with a smile! Needless to say I’ll have my chairs by Thursday!!! Customer service was 10/10!

The range of designs is fairly narrow with appeal perhaps limited intentionally to cater to customers with lowest common denominator offerings. The commissioned salespersons are irritating to say the least. Not sure why this place was worth a visit.

Betty is the best. She was incredibly helpful and patient with me… I can be very indecisive! I’m very happy with what I chose and very thankful that Betty made this a great experience!

Hello? I had the best experience at ashley furniture Betty and Chris was very professional and they didn't waste my time. I got the best deal I have ever gotten anywhere else. And I recommend everyone to go and check them out. You won't be Disappointed!!

Salesman Tanvir was excellent!

Great customer service! Very helpful staff! I was able to purchase what I needed in a very short period of time.

Jordan, Christian and Mike were All Very Wonderful to work with. They were All kind and Very Helpful in meeting All my needs and This made it easy for me to keep coming back until I finished all of my business there with Ashley Furn. because of them. I have a Very Tight schedule and they never got mad or acted rude because of how many times I bothered them. I loved their Customer Service and would Highly recommend this Store to Anyone i know. I didnt feel pressured and that really helps. Thank you to All of you. Sylvia Alvizo

Vesza was amazing and very helpful.

Jordan was great! She listened attentively to what I was shopping for and provided options and helpful feedback. She even demonstrated different materials that the chairs were constructed of. If you’re shopping for furniture, ask for Jordan! She’s outstanding and deserves a raise! (And NO I never met her in my life and we aren’t related!)

I bought my new bed, couch, and mattress all together. The service and employees are very helpful. Plus all Ashely Furniture is great because they manufacture all of their inventory.

Our sales person Christian provided excellent customer service. We were able to select from a nice variety of quality furniture, and felt like we got a great deal.

Best furniture shopping experience of my life. I had a very knowledgeable salesperson, and the store manager was pretty amazing too. Neither of them were pushy. I was there 2-3 hours, and left having found everything I wanted for 2 living areas in one trip to one store. The store is large, and has a huge inventory. Best part—delivery in 3 days!

Amazing customer service!!

Amazing customer service

Loved Ms Betty. She was very patient and extremely helpful. She also has a very inviting personality.

Betty Jackson was super kind, patient and nice! She guided me through my first ever furniture purchase! She made it easy and answered all my questions and was super helpful!

Fantastic customer service by Mr Christian. He had all the patience in this world to deal with me and my wife for our new apartment furniture

I had a terrible experience with this company. They first tried to deliver a damaged product, so I refused. After a week, they made another attempt, but it was still damaged, although not as bad as the first one. I requested a phone call to discuss the issue, but no one called me back. It was very frustrating.

Ty and Jay were amazing! They delivered my furniture to the 3rd floor and were so nice!

Don't shop here. Where do I begin to explain? I ordered seven items. It was supposed to come in two shipments. Here's how it actually went: 1. Every single delivery was missing parts. "Oh, we'll come back with those missing screws and whatnot," they said each time. Then they'd come back two weeks later with the wrong screws. 2. Two items weren't delivered. I reached out (because they never initiate communication) and they said they'd ship them directly to me. Two more months pass by, I initiate contact again, and they said "Oh, those products were discontinued lol." So basically, they were going to keep my money and hope I wouldn't notice. 3. There's no way to reach customer service except through texting a questionable person who takes forever to respond and misspells their own store's name ("Ashely's"). 4. More personal: The saleswoman at the Plano store fake-laughed at everything I said, even if I weren't trying to be funny. I'd rather grind my ears off with a cheese grater than hear it again. Don't shop here. Let the company sink. They don't even try to earn your money.

Bar stools were delivered before the scheduled time, which was nice, and a nice young man set them under my bar put together and ready to sit on! Excellent work, Ashley!

Great Experience. Greeted by Jordyn as soon as we walked through the door. She was very kind and engaging. She was a pleasure to work with. Jordyn made the experience painless.

Walked into the store and was immediately greeted by a salesperson. I usually prefer to walk in and look around however on this particular day, we were short on time and we told him what we were there for (a storage coffee table). He immediately took us to one that wasn't the right color. After I described our leather sectional, he proceeded to walk us to other coffee tables on the floor. We were narrowing down our choices, but he showed us one on clearance and I felt it was the one and that's the one we purchased. Ashley had the largest selection of storage coffee tables that we had seen to date.

Christian was extremely knowledgeable stumbled on no issues or questions very personable and easy to talk to, if I return I’ll be sure to request his assistance

At first I was happy that I was able to go in the store and the sales team was not pushy, but come delivery day things changed. The delivery arrived on time but the the first hiccup was that the store sales team member did not add the wooden slats that go under the mattress. Instead of finding a way to rush the slats to me they scheduled for a delivery another week out. At this point I had no bed since my previous one had already been taken apart so the delivery team could come in with no issue of previous bed still there. The second delivery attempt the footboard didn't fit with storage which is something they should have realized at the store with the side storage on the bed. Delivery scheduled out another 3 days from the second. The third delivery attempt was successful with the only hiccup being that the previous delivery did not include the screw for the wooden slats but the delivery crew on the third delivery had some extra screws of their own. Customer service was not much help. Neither the management or anyone from the store have proactively reached out to fix this bad experience with their store. To anyone thinking of purchasing from this store I advise you to check out all google reviews and not just the 5 stars as well as look up reviews on youtube and other social media. Overall I will not be shopping at this location again. It has been a headache and inconvenience.

Michael Fischer the DM were fantastic! I only use him for purchases. Very attentive and efficient.

Great service from Christian. Very helpful, knowledgeable and made the process very easy.

Amazing service!!!!! Michael and Betty were fantastic, knowledgeable, and went above and beyond to get us approved for a couch and a mattress! Will definitely go back again!!

It was good

Ashley has a lovely store in McKinney. The sales people are friendly and professional. I haven’t made up my mind what time I will get new furniture but I it will be within 4-6 weeks. I have received quite a few calls and email though. Other than this it’s been a pleasant experience.

LeeLee was amazing and set me up with a great sofa set. Definitely gonna have to come back and buy again.

Was a great experience...no hassle...no push sale...super easy experience

Jordayn,was amazing! She knew exactly what we needed. We will definitely be back again!

Vee was awesome l, friendly and so professional.

I visited the store 3x before finally making my purchase. Each time the store was clean, well organized and super nice salespeople. They were very helpful and even priced matched their online promotion for me in store. The checkout process was quick. I am very happy with my experience so far. Waiting for my furniture to arrive.

My mattress and bed buying experience was extremely good. Vesna offered outstanding customer service.

Mike was an amazing sales guy. Listened to what I wanted, wasn’t pushy at all! I would go back to deal with him again!

Christian was absolutely fantastic, attentive, and respectful. If you’re looking for a great personality and an easy experience shopping for furniture, definitely ask for Christian.

Gayle was an amazing sales person, but it took FOREVER to get the financing application with Acima completed! Just the application. Then Acima asked me to text a copy of my driver’s license to a non existent number that sent me a link. That was one of the weirdest things I have ever been asked to do from a finance company especially after the information was manually entered into their system. It took a whole hour just to get that completed! Not sure where the incompetence should be given. Acima? Their system? Ashley Store? Not sure!

Love your products

Went well

Thanks I’m Very Please With The Service

Our experience at Ashley Furniture was a positive experience. We got a good price and our sales rep was helpful.

Great customer service from the sale staff

This store was awesome!!! Christian took really great care of me! I was about to walk out and he made the deal happen! I highly recommend this store. And ask for Christian!!!!

Love it over there at Ashely store! Everyone is so friendly and Ms. Lee Lee is amazing! She helped us with everything and explained everything very well. Recommending this store for everyone who wants to purchase their furnitures

Suoer fast, informative and they made sure everything was correct! Cant wait for my furniture to arrive!!

Betty was the best. Very friendly and helpful. I told my husband that I was going to buy the table because I liked Betty.

No issues.

Ashley Furniture had just what I was looking! It was a pleasant experience as it’s inviting and a relaxing environment.Lee Lee was patient with me when I so indecisive and had good knowledge of the products.

I don't have enough words to explain how much I enjoyed my visit. I was overwhelmed by the generosity I received from Betty Jackson. I will definitely refer anyone that I know in need of any Bedroom, livingroom or kitchen furniture to Ashley's. I plan on returning for more needs tomorrow 03/13/2025. I love Ashley's.

The experience was amazing, great customer service thank you !

Great customer service!

The service was really great thanks

Very nice sale person and a great price on the nectar mattress I brought today

(Translated by Google) Excellent work (Original) Excelente trabajo

Went to the Ashley store in Plano Tx on Sunday. They had couches I wanted to specifically look at and test sit. Gayle was so helpful, showed me what I needed, did not try to upsell anything and reminded me that Ashley has a layaway!! Who knew?! We don’t need the couches till May but I wanted to take advantage of sale pricing. Now i can have them delivered when my new house is done. Painless furniture shopping.

Our salesfloor resp, Vee, was great. She was patient with our specifications and after several suggestions she helped us find our perfect sofa. Lovely showroom and attentive service.

V the sales lady was very helpful and professional, I was very impressed with her service and ability to answer any questions that we had. I will definitely be shopping there in the future and referring family and friends to her.

Buying my sofa today was enjoyable, simple, fast and easy. Travis has exceptional customer service and extremely knowledgeable on products sold in the store. I will recommend Ashley Furniture to my friends and family. I use to only get my furniture at Rooms to Go but I am 100% Ashley Furniture for all future purchases.

Vee was a great associate to work with; she listened to my 'must haves'. She showed me every option available and help me find the perfect bedroom set for me.

Lee Lee was wonderful, thank you

Loved the staff at plano Ashley. Everyone has a can do...We can make it work attitude. I walked out with everything I needed for my new home, way under the expected price. My happiness was their happiness.

My visit to the store was a pleasant experience. You had most of what I needed and as a result, I made a pretty good Purchase. Today the delivery man were Knowledgeable in their set up and a very good personality. Overall, my experience with Ashley, I would rate a 10 being the highest.

Lee Lee was super nice and helpful. And the experience was quick and EASY! I can’t wait for my new furniture to be delivered on Wednesday.❤️⭐️😊 I don’t have any photos because my recliner and awesome table have yet to be delivered.

The experience was wonderful they were very attentive to my needs and everything I was looking for was addressed. I left there with a better deal then I expected. Check them out. Nice group of staff very caring. Thanks

We had a very good experience buying a recliner and a coffee table at the plano location. Our salesman was Mike Cossey, he answered all of our questions and didn't try to pressure us to buy anything that we didn't want/need. Every thing was delivered on time and as described. Delivery guys did a great job.

Very nice store. Was. Manager very considerate & helpful.

(Translated by Google) Items are stored and managed in an orderly manner, a very good experience. (Original) 物品寄存和管理有序，很不错的体验。

Betty was awesome and very helpful

I like that Acima Leasing is offered here since it was perfect for me as an option to consider because it is a no credit option and giving me the choice to pay it off in 90 days with low payments. Which is what I am looking for.

I purchased living room furniture from this location. We loved the furniture, but it was delivered to us with stains, so we sent it back. Then it was delivered AGAIN with STAINS. We were told that we could call Ashley to have someone come clean the furniture for us. Unfortunately, no one ever showed up to remove the stains as promised. I would not recommend getting your furniture delivered from Ashley.

I needed a couch and eventually walked out having paid what I expected. The salesfolk were rather pushy which I strongly dislike but they’re obviously on commission so whatever. They offered the five year protection plan but couldn’t tell me it was $120 until it was time to check out. They sold me on it by saying the premium would be refunded as store credit if I didn’t end up using the protection (they neglected to mention that the $120 store credit had to be used on a purchase of $500+ within 6 months of the end of the five years). They also didn’t mention the $80 delivery fee until checkout. The only way to avoid it was driving to their warehouse over an hour away to pick up the couch myself. If the price had just been marked $100 higher instead I would’ve been happy to pay it but having that fee tacked on during checkout felt very sleazy. Overall, I bought a couch I liked for a price I walked in expecting to pay, but the pushy salespeople and being presented with a low price only to have it jacked back up at checkout made for a very dissatisfying experience. I’m happy with my purchase, but I don’t plan to shop here again. If y’all had just marked your products with the price I could actually expect to pay for them you would have a much more satisfied customer.

Great service but unfortunately did not find what I was looking for

Great, courteous salesman. Travis was a big help to us.

Mr.Luclano was very helpful and really a kind person.

Sales man was great!

Vee at Ashley Furniture in Plano, Texas was wonderful, after telling her my needs we walked right to the most perfect sofa and chair! I’m loving the quality and comfort! The store is fabulous! I’ll definitely return! Not only did I find the perfect furniture but delivery was scheduled promptly, what ann amazing experience. I will recommend Ashley Furniture in Plano to all my family and friends! I’ll ask friends and family to send Vee a warm greeting from one of her favorite customers!

So far our experience was great, time will tell once I ordered/received my merchandise.

Excellent customer service.

My salesperson was outstanding with setting up my Ashley Advantage Credit Card. She gave a great discount on my sofa and arm chair. I plan on coming back soon for a dinning table and chairs. A big shout out to all the salespeople working on MLK Day!

Extremely helpful and got us a great deal!

I don’t leave reviews normally, but I bought my first couch from here, the Elissa Court, in October and it’s been a hassle. Just 2-3 weeks after having it, the feathers from the cushions started coming out and poking me and my guests. It’s not just 1 cushion, but all 3. I have reached out to customer service multiple times and they are constantly sending me the wrong items. It’s frustrating to spend a couple thousand on a piece of furniture and the quality is not there. Also, one of the replacement cushion covers is actually worse than the one my couch originally came with. It’s wrinkled and not pleasing to look at. I have pulled out the feathers that poked me, since they were sticking out anyways, and kept them as “evidence”.

Your customer associate Betty was really helpful. addressed all of my queries and worries while I was there. I did end up purchasing my mattress online. It was quick and simple! Betty and Ashley Furniture earned five stars from my experience! Will recommend.

Vee was so sweet, she goes above and beyond. Mike was also very nice and helpful. The whole store was friendly, and they have a great selection.

DO NOT GO TO THE STORE I REPEAT DO NOT GO. AND MOSTLY DO NOT DO BUSINESS WITH LEAH POLLARD. She is rude and the cherry on top she asks for you social and applies for ashley credit cards without your approval. And management does not care. Update: i did contacted them and didnt do anything about it

Great friendly customer service experience.

Big thank you to Betty, Susie, and Mike for helping me out with my purchase. They got the job done and made sure I was comfortable during the process.

They don't honor their price adjustment policy listed on their website. We bought a table and chairs 12/30. They were delivered 1/8 (damaged). We saw that the current price was $270 less than what we paid. We asked for the price adjustment and have gotten the runaround without resolution. Lee Lee was our sales associate and just said to call corporate Update: see response from the store below. More of the same "call corporate"

The general manager was amazing very helpful.

Probably the worst experience I’ve ever had buying anything. The only positives were the delivery drivers were nice and helpful and the furniture is decent quality. The rest of my order was a mess. From the beginning I could tell the focus of the sales people was to just get as much money as possible from me. They did not actually listen to what I was saying and kept me in there over 3 hours to complete the sale. Two of my beds were the wrong size. It took me calling multiple times and threatening to cancel my order before that was fixed. I also had white glove delivery on my order, but they split up my order and did not make sure both orders were with white glove. I had to assemble my bed on my own despite being assured by the sales person it would be white glove delivery. I would never recommend anyone to shop here. It is not worth the headache.

After the power sofa started falling apart 3 months after purchasing, it took a couple of months to get it repaired. Now a few months later it's falling apart again and I have been trying to get Ashley customer service for almost 2 months to help me get this resolved, but Ashley will not respond except to ask for the same information multiple times and and say they will be back in touch with me shortly. Still waiting to hear from Ashley since Monday when I was told by Michael Fisher, the store manager that he had contacted the customer service management and I would be contacted soon....its friday and nothing. I recommend you do not purchase anything from Ashley.

When me and my daughter first entered the place they were friendly. Customer service was great. They just didn’t have what I was really looking for only online which kind of suck but overall, I recommend Ashley furniture because of the furniture they have that I’ve purchased is amazing.

I am extremely satisfied and pleased with the way you guys treated my family and I today. I wanted four items and you guys did everything possible to help me alone this journey. Thank you Tanvir Taluder.

Ashley is a fabulous store and I love their customer service which means everything to me.

Shavon was very helpful. She was very patient and allowed us space to make our decision. She was not overly pushy and it was appreciated.

What was a great experience finding and buying new sectional with perfect rug to match at great price was soured when the wrong rug was delivered. After 3 weeks and dozens of phone calls and about as many answers about how to resolve with zero follow-up, I still have the wrong rug waiting for pick up. Customer service has gone silent, so I have to begin a dispute process thru my credit card. I'm so sad bc I'd rather have the rug I paid for. UPDATE: ITS BEEN OVER 2 MONTHS AND I AM STILL GETTING THE RUN AROUND BUT NO RESOLUTION. I have been passed around between the customer care group, the store, fed ex, the manufacturer, and an escalation specialist. They have requested pictures of the right rug, the wrong rug,and the mailing label more than once. One person finally can open and see the pics, but when it gets passed along to the next person, they can't read it, so I have to resend them. Then, when I jump thru all the hoops, they go silent until I dispute the charge thru visa. Then, I have to start the entire process again. I'm sure they hope if they drag this out, I will just go away and keep the wrong rug. It's not even close to what I paid for.

LeeLee was a great help

We had a good experience we found the living room set we were looking for and the staff was friendly and answered all our questions we are happy with our new purchase

Overall good experience. The salesperson Luciano A. was VERY knowledgeable and we ended up buying a sectional the same day. The next day we looked online playing around with the configuration and noticed a slightly lower price. Emailed Luciano and he adjusted our price to match the online price. We're looking forward to our delivery.

Very helpful team. Didn’t feel pressured or followed around by any team members. Our team member helped and checked in periodically. Great experience

Great customer service with Bijan, we got what we needed. We will return as usual great pick of furniture

Travis had the patience of a saint! We got a beautiful dining room table & a comfy modular sofa.

Veena was excellent, such a kind and down to earth person.

I had a wonderful experience.I had been looking for sofas and sectionals online and decided to go ahead and go in the store.One evenand my sales person took me to the most beautiful sectional 4 5 hundred dollars less than what I was looking at online. We were able to get me financed.And I walked out the door a very happy and elated custo mer I will certainly shop with ashley in the future

Terrible experience, they sell you a product with the best guarantees and according to them the professionalism of their installers and when things go wrong with the delivery and the furniture, they wash their hands that they do not take care of the delivery and the factory defects. This store has no knowledge of what they sell, their deliveries are terrible and their furniture is well used by their workers, the white armchairs with stains from dirty hands, a cushion that looks marked where the head rests, the bases all poorly installed and the corners dirty .

We have service with Luciano for power sofa selection!. He provide us with professional service and help to find the match price for our needed ! Also, he offer better discount deal with final promotion price!! 👍👍👍👍👍

I had a great visit—my first—to an Ashley store, and I was incredibly impressed by the sales team at this store. Kareem, Mr. McCabe, the store manager, and 3 other associates who helped or spoke to me during my visit were genial and knowledgeable about the products I wanted. I have been in retail for years, and I could not be more delighted by the sincere interest and professionalism I received from this entire team. Thank you! I can’t wait to get my new recliner on Friday.

Betty did a great job of showing me options but not being pushy. I will return in the Spring when I.start furnishing my cottage.

Went in and was approached by one gentleman and was not followed around. He didn’t bug us very nice that way. Found what we were looking for bought it , paid for it and walked out the door very happy, we will see how delivery goes

My daughter and I had the pleasure of working with Hap (I’m not sure I’m spelling his name correctly - I apologize if I’m getting it wrong) yesterday. We were shopping for a sofa for my daughter, and Hap was such an awesome salesman that I ended up buying a sofa for myself, too! We must have spent a good three hours looking for and trying out couches. Hap was very patient and kept telling us to take our time. Neither one of us felt rushed or pressured to buy anything. Hap was very kind and had a dry sense of humor, which made the experience fun and enjoyable. If you need furniture, I’d recommend going to the Ashley store in Plano and asking for Hap to help you. 😊

I went to Ashley because I needed a sleeper's sofa, ended up getting more furniture because the team is amazing, attentive and helpful. Thank you for guiding me through the process.

Your own experience

Great store. Associates do not bother you while you’re looking around.

2 weeks waiting on a mattress, once a delivery date was set they didn’t show up. No updates along the way. Garbage service wont spend another penny at Ashley’s

Bijan helped us find the sofa set we were looking for. Turned out we found a better sofa set with his help.

Have done business with this store for many years now and Luciano has been a pleasure to work with.

Terrible experience at Ashley Furniture. I explicitly requested a purchase method that wouldn’t involve a credit check because I’m closing on a home soon. Despite this, a saleswoman signed me up for a credit card without properly disclosing it. When I escalated the issue to the manager, Mike, his dismissive response was, ‘Oh well, we can’t do anything now.’ Completely unprofessional and careless—would not trust them with your business.

Mike at the Plano/McKinney store was very helpful. He was very Knowledgeable and accommodating.

Amazing customer service!

If your furniture is fine, you're in luck. Because the warranty lasts for more than 3 months and they still won’t come to help you repair it.

Great selection, good prices and sales people that are helpful and knowledgeable. Vee helped me and my daughter about 3 weeks ago. I'm downsizing and needed to replace a lot of my existing furniture for my new home. She knew I wasn't ready to buy that day. However, she really listened and literally took me all over the store trying to find just the right pieces for me. Today I returned to the store and purchased a sofa, chair, coffee table and a media cabinet. She was off today but Mike the store manager helped me and made sure Vee would get credit for the sale. I still need a few more pieces and will definitely be returning to Ashley.

I give full marks to the people who helped me buy the furniture and the delivery staff. They are very good in every aspect. The delivery master worked quickly and orderly, which was very satisfactory. Thank you.

Lee Lee was super helpful and VERY patient with all of our questions. We are really happy with the pieces that we ended up with.

The 2 sales persons who helped me were extremely helpful, kind, patient and professional but were never pushy. I bought a new bed -mattress and frame both. They were knowledgeable too. Could NOT have had a better buying experience! I’d highly recommend to anyone to ask for Ms V when going to the Plano Ashley’s store.

I visited the Plano location today in search of a sofa/sleeper sofa. I had the pleasure of working with Travis Shaw. He was great! He knew all about the sofas and was quick to answer all of my questions. He was super helpful, explained everything well, and made the experience very easy!

If only that chair had been in a different color that I liked, I would’ve bought it, but that was a lot of money when I was not in love with the color. Sales people were terrific. Sorry it didn’t work out.

exceptional Service from Betty Jackson ! "I recently visited the Ashley Furniture store and had the pleasure of working with Betty , She provided top-notch assistance, going above and beyond to ensure my shopping experience was seamless. - Friendly and welcoming demeanor - Excellent product knowledge - Efficient and organized - Exceptional communication skills Betty took the time to understand my needs, offered tailored recommendations and patiently addressed all my questions.

I have already called several times and I am tired of useless answers. I bought the mattress in your store. I want an answer or where to make a claim and for someone to give a valid answer. After trying for several months to get you to RECOGNIZE MY MATTRESS WARRANTY, I'm giving up. I'm tired of waiting for someone to come and inspect the mattress. I'm tired of waiting for a call. I'm tired of sending emails, sending you photos of the mattress, and sending emails. Unfortunately, you're a fraud and a scam. A mattress that has a warranty and an invoice. I've sent emails and called countless times. I think I've received five calls to make an appointment with a technician who never shows up. Thanks for nothing. Who can I talk to to get a valid answer? How can they talk about a big industry when they can't resolve a simple claim to enforce the warranty on a mattress that has been used very little and is already deformed? Every time I call their customer service line, they don't provide any solutions. What's the point of having a warranty if they don't honor it?

(Translated by Google) Very bad experience (Original) Muy mala experiencia

The staff was wonderful in helping me especially LeeLee from Beginning to end She was absolutely wonderful she made everything do easy most importantly she let us decide what we wanted I thank her

Excellent Customer Service from the Sakes Rep Versna & Tony the General Manager. I was not disappointed and would recommend this store to anyone. Love love everything! .

Financed the set and could not have different delivery and billing addresses. Had to call the salesman to have this updated, as well as change it in the system in order for it to be delivered to the correct location. Then delivery was scheduled for the 15th but had to be confirmed via email - the salesman didn’t even put my number in the system - and I missed it because I was moving. I couldn’t locate the delivery online without a phone number. Ended up getting the bedroom set on the 18th (after calling several times) and was told that the bed needed a box spring, which was not told to me during the buy. So we couldn’t even sleep on it after it was delivered. Horrible experience and loss of customer for life.

The customer service was phenomenal everyone was great.

We had a pleasant visit to Plano Ashley and purchased a sofa set including an extra chair. It has been delivered and is great.

Our salesman was informative and very nice without any stress and patient with us as the selection of furniture was amazing so it was difficult.to choose. We found something that fit us perfectly. Excited for the delivery this week!

they hace great customer sevices and great dials and great quality yes I,recomend,it

I definitely need to post my review. This is regarding customer service from this company. I am very disappointed with my claim. I bought a sofa bed in October 2024, one of the metals supports broke in May 2025 I called the customer service, they assigned a ticket number, one month passed and they did not do anything, they just send email asking same question. 2nd decision I took, was to go back to the store where I bought the sofa. The one in Plano Texas, and the Manager opened another ticket about five days ago and they continue asking same question and no resolution to my claim. I do not recommend to buy sofa beds from Ashley Sofas these look nice and price, but if something breaks, they will continue open new tickets with new dates and keep fooling with you. What is going on with the Customer service of these called “great companies" I think that employees are more into selling the product but not resolving any issue that comes before that. Don't know what else to do, but if you have any advice I will consider it.

Delivery not yet complete; coffee table and night stand still outstanding. Please advise on delivery date. Would like to return the bar stools and take taller ones, the ones we bought are too short.

Vee is awesome!! She has been helping me for a while. That was my third time there and each time she was helpful!! She took her time and explained everything in full! Finally, I made a decision to buy!!

Great shopping environment and friendly service.

The location has a good staff who are accommodating and I was happy with what i saw, LEE is a nice lady

Lee Lee was very helpful in finding a mattress for my sister

The sales person was knowledgeable, helpful and very sweet. We loved picking out our furniture.

Great service, but suggest champagne or drinks

Travis (Plano, TX store) was great…. courteous, knowledgeable, transparent, upfront, and a wonderful salesperson. Very easy to work with.

Mike welcomed me at the door. Was very helpful and informative. Had me in and out quickly with my purchase and what my options were.

Vee was great and so helpful. I told her what I was looking for and she immediately provided options making for a stress-free and quick shopping experience.

Friendly people at the store but a really poor shipping experience. No communication was given when my package was damaged and not delivered. I ended up getting it a week later and the couch was stained. Probably won’t be buying from Ashley ever again.

Bought our couch September 6th 2024, was told we’d be able to pick it up from the warehouse the next day. We rented a box truck that was around $180, wasted 6 hours of my life sitting at the warehouse on the phone with Ashley because my account had a hold. Turns out they could’ve told me in 15 seconds that someone didn’t do their job right and submit the paper work, and we’d be getting free delivery. Cool free delivery now and they credited our account how much we spent for the box truck. Delivery day rolls around 5 days later and I get a call saying can’t deliver bc my account is on hold AGAIN. Have to drive to the store for the millionth time because there is no way to contact the store, get there and they say oh a manager didn’t attach the finance paperwork to the email. The most simple tasks can’t even be done and now it’s making me suffer. Been sitting on an air mattress for 2 weeks. Was suppose to get my couch the day after I bought it now it’s been dragged out to over a week. Incompetent and completely idiotic managers. Don’t do your job right then you don’t deserve to get paid. Find a new job you may be more successful at McDonald’s, or at least be able to semi do your job correctly.

Sales person was very cordial and professional. She was very helpful.

It was a tough processes but lee lee and her staff memebers helped us through it and I am very happy with my service. -sherry Ayers

Purchased furniture in June and still have not received my furniture. After several failed deliveries, rescheduling, and broken promises, I suggest that your money is spent somewhere else.

Habton was very attentive to my needs , got me the best deals . Not a pushy sales men .. he’s awesome 😎, I will definitely be back to do business with him , location and store is clean ..

Great service! Ashley was AMAZING

Sales person was very helpful.

Veszna was very helpful in assisting us with our bedroom selection. Vee was very thorough and professional. Recommend Ashley Store Plano.

Our purchase and delivery experiences were excellent. For our purchase, Luciano was excellent about answering our questions and not pressuring us too much to make a decision. He was also very helpful when I went in later for more questions. For our delivery, Jelani and his team were extremely polite and respectful and took extreme care with our items, which was greatly appreciated.

Very bad after servyces .

Is it possible to leave negative stars for a store? I don't think so, so i'll just leave this here. I don't think that I have encountered a store with a more incompetent group of employees, managers, etc. than I have this one. I ordered a bed frame, nightstand, and dresser on July 30th, 2024. The bed frame and dresser were scheduled for delivery to my apartment on August 9th, 2024. The nightstand was delayed because of shipping. August 9th rolls around and only my bed frame is delivered, no dresser. This is when I first called Ashley customer service to inquire about where my dresser was and why I was not notified about it not being delivered. I then drove to their store that evening to find out what happened and the *manager* I spoke to emailed the warehouse for me. Said there was no "phone number" for the warehouse? He stated that I would be getting a call later that evening. We all know how that ended (he did not call). At this point it is the week of August 11th, I received confirmation that my dresser and nightstand were being delivered on August 17th. It comes around and I receive no phone call, no text, no nothing about my order being cancelled. I had to call Ashley customer service 3 times to figure out why and how my order was cancelled. In between this time, I have been told that my dresser is sitting at the warehouse waiting to be delivered. Later Saturday August 17th I received a call from Ashley customer service saying that, "your dresser and nightstand will both be delivered on August 20th." Today rolls around and I get confirmation about both the nightstand and dresser being delivered. The truck gets here and the only thing that they are delivering is the nightstand, no dresser in sight. I look to my order after they leave and see that my dresser has been "cancelled." So I do as any impatient customer would do and call Ashley customer service once again. They tell me that the dresser can be delivered on August 23rd. I ask one simple question, "why? it was supposed to be delivered today." The only answer I get back to every question I ask is "I don't know ma'am." I then proceed to call this Ashley Home Store because I got my furniture here and get an answer on the other side of the phone. She proceeds to ask me what I was calling about and as I am explaining what has happened she immediately placed me on hold and did not allot me time to finish what I was saying. In my book, that was rude and very unprofessional for her to do so. I was then *transferred* to someone else (a manager?) whose only answer was "i'm sorry i was not at the warehouse today I don't know what happened there this morning." He was busy with another customer and did not really care what I was speaking about. So, I then had to jump back on the phone with Ashley customer service again and beg her to give me the number of the warehouse that is holding my furniture. I have been assured that my dresser will be coming on August 23rd, will it though? Probably not! Will I have to go through all of this once again and have no apologies or help from Ashley during the process? Yup! I hope that someone with some empathy and respect will see this and compensate for the incompetence, stress, anxiety and wasted time they have put me through. Learn to have some respect and good communication for your customers next time !!!!!!!! <3 :)

Mike Cossey, our salesman did a great job helping us find exactly what we needed for our home at a good price. I highly recommend Mike and Ashley when you are in the market for new furniture.

I liked the no pressure sales…they just helped me pick out what I wanted.

Impressed with their free delivery, reasonable pricing and great customer service by Lee Lee.

Dropped in to look into a power lift chair. Not all models in the catalog were available in store, but found one in store I chose to go with.

So incredibly upset with the way customer service and delivery service has managed our case. We had put the order in for our new bedroom set over a month ago. Delivery was set for 8/3. However we were last minute told it wouldn’t deliver since they were missing the footboard and rails. On over three separate occasions since then, we have had our set re-scheduled and countlessly called customer service to see what’s going on. They have gave us the run around, offered to give us store credit however that is not what we want. This has been a huge inconvenience. We expected our bedroom set to be here promptly, we understand mistakes happen but more than 3 times is excessive, and the communication has been so unprofessional. To this day we have not received our rails or footboard therefore our bed is not complete and it has been laying unassembled in our room. This is not our first time purchasing from Ashley Furniture so we had expectations however after this whole ordeal we plan to take our business elsewhere.

Huge store with soo soo many options for couches and recliners, that’s what we were looking for. The collection is pretty amazing and prices are fair. We got a free delivery as our bill was under 500$! We love our couch!

My experience was very good my sales person was Travis and he was very good and patient and polite.

So being I never been to this store but have passed by this many times I decided to walk in and look at mattresses while my mother who was with me wanted to show me a sectional she was very much interested in . As I entered I was immediately greeted by Betty who was immediately engaging and welcoming asked me what I was looking for and I told her I just wanted to see options on mattresses and stuff while mother looked for the sectional she wanted . She then introduced us to the manager Vincent who proceeded to team up with Betty and take care of us . They offered bottles of water to us, sat with us to see what are the best options they have and after that we felt even more welcomed. I proceeded to the mattresses to just look around and in that area I met with Tony and he was very energetic and knowledgeable, I knew right away this man knows what he is talking about ! I was really looking for a purple mattress which is something they don’t sell at the moment but he did direct to me to a tempurpedic mattress which is somewhat similar to what I wanted . This man is definitely one of the best sales person I have ever met because he made sure I was getting their deal they offered for their Labor Day special ( which is amazing that almost in the middle of August this sale is on ! ) and that I should not lose out ! I’m glad I did , His manager Tony came around and introduced himself as well . Both were professional and I could tell they are a dynamic duo those two . I gave them the nickname T.N.T because of how explosive their dynamic is ! All around this store was a great experience especially it being my first time from walking in there up until we both left I felt like I had the ultimate shopping experience. I ended up getting an amazing deal on the furniture I purchased and my mom did as well . We went in there just to look and walked out happy campers ! Looking forward to shopping there again in the near future

Tatianna was our sales rep and she was so thoughtful. She helped us get our new couch will complete confidence

Good

Whatever you do, please do not buy the protection plan. It’s been a nightmare and everyone throws you off to another department. No one wanted to assist and after 2 months of back and forth, they would not honor a protection plan I paid 400 dollars for. 3rd party said to deal with Ashely and Ashely told me to deal with 3rd party. No one would help.

I was giving this review time. The person who helped us find a bed was extremely professional. He had us try quite a few beds to ensure we were purchasing the correct bed. My overall experience with this store was great. They even setup everything for us. A+ you guys.

Vee was my salesperson and she was wonderful. I was looking for a power rocker recliner and she showed me several. Once I decided on the one I locked, she got down to business and got me the best price with her managers. Everyone involved was very helpful.

We bought a dining table, bed, and sofa set from Ashley, and they were delivered last week with minor damages(scratches). We tried refusing the bed since the damages(scratches) were quite visible. They said a technician would come and fix them, and there was no need to refuse it. Today, the technician visited and fixed part of the damage. When I showed him the rest, his response was, “There could be, but that’s all I can do.” He was pretty rude in the way he said it, and just left the place without even informing us. I didn't submit the review until today because I trusted Ashley, but the rude technician proved I was wrong. I wish I had never bought from Ashley. Yes, it was cheaper, but so was the quality. Additionally, there are so many staples under the table, and some of them have been pulled out, (by them) damaging the table.

I recently had an outstanding experience at Ashley Furniture in Plano, TX, and I couldn't wait to share it! From the moment I walked in, the atmosphere was inviting and beautifully arranged, showcasing a fantastic selection of stylish furniture. However, what truly made my visit memorable was the exceptional service provided by our salesman, Travis. Travis greeted us with a warm smile and instantly made us feel welcome. His friendly demeanor and genuine enthusiasm for helping us find the perfect bed mattress and bed frame set the tone for our shopping experience. He took the time to listen to our needs and preferences, guiding us through the wide array of options available. What impressed me the most was Travis's extensive knowledge about the products. He patiently explained the features and benefits of various mattresses and frames, highlighting what would work best for us based on our sleep habits and style preferences. He even shared insights on durability and maintenance, ensuring we made an informed decision. Thanks to Travis's guidance, we found the perfect combination that fits our home beautifully! His passion for customer satisfaction truly shines through, making the entire process enjoyable and stress-free. If you're in the market for quality furniture and a fantastic shopping experience, I highly recommend visiting Ashley Furniture in Plano, TX. Be sure to ask for Travis—he's a true gem and will go above and beyond to help you find exactly what you need. Thank you, Travis, for making our purchase memorable! We couldn't be happier with our new bed!

The store was so well laid out! Luciano helped us get a great deal on a new furniture set. Easy to set up financing and delivery. I'm so excited for our new couch and chair!

All 00000000000000!!!!! Honestly I wanted to give no stars but the app won't allow me to leave a review if atleast one star isn't lit up, I will be sure to let everyone know how horrible their service was at the Ashley's furniture store in Plano, Tx, as of July 2 2024 when I made my purchase, I didn't receive my paid for merchandise until July 17, no one helped and their were no customer courtesy, a bunch of lies from the start. I was treated horrible and don't recommend anyone to to purchase from their company. Also the horrible service was at the plano store in texas! Horrible horrible horrible horrible horrible horrible!

Me & my husband decided to take a look around in this place while we were waiting BJ food place to open up. The salesman greeted us & was very friendly I feel like he was listening to us & he was doing a great job showing us our options to fit our needs off what we were telling him. The storms pillows are awesome. !! Yes I was little nervous after making the purchase wondering if I did the right thing or not because of cost of everything. After the bed got delivered . We both sleep in the bed the 1st night. We could tell a big difference!!! Over our old bed ! The delivery guys was very friendly & worked fast & did the job correctly setting up the bed. Yes we will be using Ashley for all our future furniture needs Thanks for all help you just gained another loyal customer!

Execellent service from jakohe

Came in to the store looking to get a new dining table, Travis came through and helped us get exactly what we wanted, he was helpful and patient with the questions we had. We will definitely come back and shop here again!

I am satisfied. The customer service it's perfect friendly and so much helpful.

The check out process was to long and slow for 1 piece an accessory at that.

I had a great expierence shopping in the store the other day. Walked out with an amazing couch. Tony and Travis where a huge help in my decision making process!

Travis Shaw was an amazing exceptional salesman!

Our first visit we felt rushed Our second visit hosted by Vee was especially rewarding

Great place to shop for furniture and the staff are Great 👍

People were very helpful. They found us a great deal and went out of their way to make sure we were taken care of. Definitely come back when I'm ready to purchase again

Yes, everything went well.

I went shopping on the Fourth to get a living room set. Jakobe was helpful and not pushy. Everyone in the store was nice. I'm just sad because I forgot to ask about the Stanley cup promotion that Ashley is running. Delivery is next week and I'm super excited.

(Translated by Google) Luciano Excellent service (Original) Luciano Exelente servicio

Dustyn took care of us really well. Ashley was a great place to shop with a wide variety of options to mix, match, pick n choose from. Glad we stopped by the shop

Sale person listened to our needs, and checked stock for us since we needed a quick delivery.

Great customer service. I love that the items I wanted were in stock. And Hob was great.

Travis and Habtom were super kind and helpful. I must say the service was exceptional. I had been to Ashley before but this was my best experience! Thank you so much!

The salesman was courteous and quite helping and it was pleasure to talk him

Very helpful polite and not too pushy!!

On June 30, 2024, at Ashley’s Furniture Store… I was met by associate Jakobe Brown when I was in your store. He was so helpful with information and he measured the tables width n length. He had a lot of patience with my 3 grandchildren, ages3,4,8 years old. I was very impressed with Jakobe’s professionalism. He’s an asset to Ashley’s Furniture Store. Aleene Burrell Milt Plano Texas

Luciano was awesome and made the process quick and easy!

Horrible experience I made my purchase at this store located in Plano. Sales guy was pretty nice. He did a great job but customer service managing and anything else is horrible. They set up my delivery and they forgot to deliver one piece. Of my Bedroom set Nobody can give me answers where it was into two days later Also, they deliver my adjustable base broke tried to resolve the issue with Ashley Customer Care they throw the ball Around telling me to call the store store told me to call customer service. Customer service told me to call manufacture and got me back-and-forth for a week finally trying to resolve it since I told them that the delivery guy told my son to sign the paperwork instead of my wife. My wife was at home as well, but she was busy they didn’t ask for her is being almost 2 weeks and I haven’t been able to use my adjustable base. Never buying at Ashley’s again

Had a perfectly successful and pleasant time finding the furniture I was shopping for. The salesman, Luciano Alvarado, was very helpful, knowledgeable about the available options, and quickly understood what I was seeking. The purchase process was a breeze. I am very happy with my experience.

I have visited the Plano Ashley Furniture on a couple different occasions and have always found what I was looking for. It is a very large building with a large selection of merchandise to pick from.

Lee Lee sales rep was very knowledgeable and informative. She was very thorough and nice. I will use her again. Keith Meek

We enjoyed working with Luciano. He was professional and personable.

Lee Lee is very professional and helpful.

Great. The attendants were fantastic

Vee was phenomenal. Her primary concern was to ensure my purchase was a good fit for me. She was a wealth of knowledge, always around when needed but not intrusive at all. Fantastic experience because of Vee.

Found what I wanted on website then went to store to view in person. Decided to purchase from store and have it delivered. Excellent sales person, Lee Lee who matched the on line price and set up delivery. I would highly recommend this location, large selection and great staff!

(Translated by Google) Excellent atention . Thank you so much (Original) Muy buena atencion . Muchas gracias

I met with Lee Lee to buy a bed and mattress. The sale went smoothly, she is knowledgeable about mattresses and after I explained my needs, she set me up. Very nice lady who took care of my needs efficiently.

Darren was so helpful!

My salesman was very nice polite knowledgeable and experience

I just purchased a King mattress with Ms. Lee Lee she is definitely the go to lady!! She was funny, kind, actually cared about what I wanted & kept looking until we found it. They actually had a sale today that was suppose to end yesterday & I got a GREAT DEAL FOR A GREAT MATTRESS. She was also able to get my mattress delivered to me by Wednesday!!! I can’t wait.

My experience in Ashley was so wonderful. The employees are nice and tend to help you. In my thoughts I recommend a staff named Hop. I recommend Hop, because he explains things good for you if you don't understand. He is a very nice gentleman and is always there if you need help. In this case, I found my right furniture with his help.

I have been shopping here on and off since 2008. So naturally I returned. At first it was a pleasant experience but then by the time delivery came, it went dark. I was told that the old furniture would be removed. The delivery men quickly told me that was false. I called the store and was immediately treated like crap by the assistant store manager, Mike. He acted like I was bothering him and he said he couldn't fix it. I have contacted corporate. I will NEVER returned to this location and have informed my friends and family that were going to go there this week, not too.Disgusting,disgraceful, and disappointing.

We came across a fine gentleman who helped us get 4 counter stools! Travis Shaw is quirky, quick witted, and overall charming . A fine salesman! He helped us so much great store and great salesman!

My experience with Ashley Furniture was remarkable due to the professional exemplary service provided by Luciano Alvarado! He was outstanding! Thank you!

I waited 3 hours for them to get my stuff fixed. I got what I wanted but it took way too long for them to fix it. Otherwise representatives were decent.

Amazing service by Luciano Alvarado great salesman and customer representative...Completely recommend him for ant questions or concerns you have for your furniture, very well prepare amd educated person!!! Exito...

So far so good I enjoyed my shopping experience with Darren. He was a nice guy and helpful. I hope the delivery goes well and the couch I bought is good quality, I am hopeful for both.

Dustyn helped us. He was awesome and deserves a five star review. However we had a terrible experience with synchrony, would not recommend financing through them if you can help it. It was a hassle.

Would not shop here - very rude sales associate encounter. Initially walked in the store and was asked what I was shopping for and told the first associate we are just looking around. A while later we were in the mattress area, still just looking around when another associate approached us and began to ask us questions. we told him we were just looking around, and he continued to ask us questions as we started to walk away from him and that area. As we are walking away he states “well you walked into our store” as if we were required to engage in his conversation. He then called us rude for not engaging in his unsolicited sales questions and walked away. He lost my business and that of my friends that were with me. I Will make sure to travel out of my way to ensure I stay away from here. Date and individual 06/02/2024 at around 12:15pm the associate was in a red polo and looked like an entitled white male in his 30s. I hope cameras caught this interaction. That associate should be removed from the store and should not be sales in general as he clearly has a attitude and poor people/customer service skills.

In March 2023, I purchased a loveseat and a chair from your store, located at Plano, Texas, and opted for insurance coverage to ensure the protection of my investment. At the time of purchase, Ashley Furniture assured me that the insurance was reliable and that I would receive my money back without question if needed. Regrettably, when I attempted to file a claim in March 2024, despite providing all necessary documentation, my claim was denied without a satisfactory explanation. It has now been three months since I filed the claim, and there has been no resolution. I have since been in continuous contact with both Ashley Furniture and the insurance provider, tirelessly explaining my situation and resubmitting the required documents multiple times. However, this has yielded no resolution. The process has been extraordinarily frustrating, with no clear communication or timeline for resolution. The promises made by Ashley Furniture and the false advertisement of the insurance's reliability have led us to this predicament. This situation has caused me undue stress and inconvenience, and it is unacceptable that I am being denied the coverage for which I paid. I have been a loyal customer, and this experience has severely impacted my perception of your brand's commitment to customer satisfaction.

This is the second time shopping at Ashley‘s in six months. Both times we’ve had an amazing experience. Everyone is super nice and professional. Our sales person Ve it’s amazing, super sweet, and knowledgeable about the product. Both managers that we have interacted with have been great as well. Our breakfast nook area furniture is from Ashley and we’ve had it for over 20 years. So I look forward to continuous great furniture going forward.

Mike was professional and knowledgeable in assisting me in my decision.

Thanks for a great experience. Lee Lee was a great help! Fast, smooth and affordable!👌🏽

This was the absolute best experience I have had with Ashley Furniture, thanks to Travis.

I had a great time with Vee. Her service was exceptional and she was very knowledgeable about their business and was able to provide me with information about my purchases. I got more discount from the store manager. Thanks to the store for making my purchase and time worth it

Lee Lee was our salesperson. She was just there for us and put no pressure. She made it quick and easy.

(Translated by Google) Luciano, very kind and helpful seller (Original) Luciano , vendedor muy amable y servicial

Travis was fantastic. He is knowledgeable and helpful without being pushy. Great service!

Great experience! Would go again for any home needs I may have.

It was an incredible experience, I really enjoyed being and shopping in this store

This store has everything I need! The sales staff, especially Vee, is fabulous. She was very helpful and certainly knows her inventory. She helped me design my space and her energetic and upbeat personality made my shopping experience a joy. It's refreshing in today's times to have someone who still values ethics and integrity and I believe I experienced that with Vee...not to mention fabulous and high quality products. I love it all!!

Delivery was terrible! Ashley kept rescheduling our delivery stating we were not responding to text messages to confirm dates. Never received those messages. Called customer care and discovered someone had entered our contract information using an incorrect phone number. It took two calls to get that resolved. I am amazed that after multiple attempts to obtain delivery confirmation failed not one person took any initiative to see if there was a problem somewhere so the customer could receive their furniture. Last time ever dealing with Ashley.

Very helpful and friendly and sales person ( Vee ) went out of her way to help fulfill our needs

I bought furniture that’s is damaged and they won’t refund or even give me another cabinet for my baby. I have pictures and videos yet they won’t do anything to help me. They will take your money and not take any responsibility. I don’t recommend anyone get anything from here. Customer service is extremely rude.

This was a horrible decision to purchase and work through the errors made by the store! The process isn’t over yet, but I’m ready to throw in the towel and head to @NebraskaFurnitureMart instead. @AshleyFurniture store in Plano, TX is the worst, don’t try to buy anything from them - the stories I could tell would curl your toes! Horrible, horrible, horrible experience. If I had the option to select zero stars, I would.

I am happy the be in this store Ashley I love the things I see and yes I will buy again in this store

I had a wonderful experience my sales guy was everything 🤗🤗🤗🤗

Got an extended warranty on a living room set. I have nails poking through, cushion deflating on console and no help from the warranty department. Definitely do not recommend others. I’ll be sure to let others know about the quality & not standing behind there warranties.

Lee Lee made the shopping experience painless and fast. I appreciate her listing to what I wanted and working with me !

Amazing customer service and assistance! Lee Lee and Michael were very helpful and patient. My daughter recommended I go to Ashley after I moved from Oregon to Texas. So happy she did! I had a wonderful experience and got great advice. Very happy with my purchases. I highly recommend!!! By word of mouth I will be sharing my experience to more people. Keep up the outstanding work. Thank you much!

Luciano and Darren both took excellent care of me and my shopping buddy while I looked for furniture, and the goodies, for my first new apt in decades. I have rented rooms"forever" and my selections were so important. With their help, and in fairness to Darren, as Luciano had to go assist with his 2nd language expertise, Darren waited patiently while we checked out lots of choices. He spent what seemed like a long time as we decided on the perfect recliner and I love what we all came up with!!! I will be doing all my shopping at Ashley Furniture. I am not finished filling up my cave.

Lee Lee was amazing. My husband went back and fourth for an hour trying to choose his recliner. She was very helpful. We had a great experience. I would like to note that the ac was not working properly and it was hot in the store. I hope that it is repaired soon for the employees.

I came back to Ashley because I had brought a sofa from them 15 years ago.

Thank you Ashley Plano! I had a great experience. I had previously ordered a bed from Ashley by the phone, and after 9 weeks of not receiving my bed and sleeping on a mattress on the floor, I was getting pretty sick of it. I decided to cancel my online order and go into my nearest store and just find something they had in stock so I could finally have a bed to sleep in. The lady who helped me was extremely kind and helped me find the perfect bed for an outstanding price and a couple days later I finally had a bed!! I was in and out of the store in just a few minutes and I am super happy with my new bed!! The delivery guys definitely impressed me with their building speed, it was like nothing!! They built the bed in 5 mins!! Super impressed thank you Ashley Homestore Plano :)

Great customer service I saw a nightstand online that I wanted and I called the store to just purchase it. The sales agent insisted that I come into the store first and see it in person and I’m glad I did because I realized it wasn’t as the right size I was looking for but the Ashley store sales agent was very professional and helped me quickly find the perfect nightstand and I am so satisfied with my experience I’m going to come here from now on to purchase all my home furniture. I would highly recommend this place to all my friends and family. They have excellent customer service and a great selection .

Ashley Furniture of Plano made finding our perfect patio set a breeze! Sean Parks was incredible, helping us get squared-away after trying half a dozen other locations. They have a great selection across the board, give them a shot!!

We are relocating from another state and Lee Lee was there to make sure our order and delivery date was correct. She responded quickly to our texts. I highly recommend her.

Thank you Lee Lee for all of your help picking out a new recliner chair for me.

Momina Itfhaker helped select the perfect recliner. She was very familiar with the features and answered all of our questions. We will definitely shop with her next time we need new furniture!!

Deceptive Sales Practices used here! DO NOT SHOP AT THIS LOCATION! Nate (Store Manager, Mike, and Chris) are not honest and do not follow through with anything they tell you. All we asked for was to come back in and choose another sofa as the sofa that was delivered was damaged and deemed unrepairable. Our sofa and warranty is paid in full we contacted Ashley’s within 24 hrs of delivery to advise the sofa was damaged. Two repair technicians advised the sofa appeared to be refurbished. A total of 7 repairs and 4 technicians later and after being told this sofa was refurbished and unrepairable we tried to handle the matter at store level yet Nate the store manager failed to return our calls and the in store exchange we were promised by Mike was refused to be honored by Chris who was the original salesman. I still am waiting for a call back since April 1, 2024 and corporate continues to give us the run around.

(Translated by Google) Very good service. Ask for Luciano. Very good person (Original) Muy buen servicio. Pregunten por Luciano. Muy buena persona

Items are really luxurious

Darrin is great! Very helpful, he helped get me the best deal on a reclining loveseat!

This store was very professional and handled my questions well. They understood my whys behind my purchase and accommodated me based on that. Chris B was very helpful in securing what I wanted - nothing more and nothing less. He’s the reason why I continued my purchase.

Perfect service! Val was very helpful and did everything to ensure we got exactly what we needed. Thanks for the excellent support! Greetings from your German costumer!

Great service !

Guys were friendly and set up everything where we wanted. Great guys.

Great service! Ask for Sean Parks, he was professional, knowledgeable and so helpful today. I went with a friend and wasn’t even planning on buying anything but I found a bed frame that I fell in love with and he got me the best deal! He and his manager Jacoby made it happen !!!! Thanks Ashley furniture of plano y’all rock :)

Great customer service

Ver was awesome and the entire staff was very helpful.

In the last few months, I have visited a few furniture stores. Up until this time, I had not been in a furniture store for 20 yrs and back then it was a pleasant experience. The furniture store employees would go out of there way to help you find what you needed. After going to a few stores around the area that idea seem to have become a lost art. Until, I went to Ashley's furniture store in Plano,. Leah was absolutely wonderful! She worked with me, with great pleasure to find the kind of recliner I needed for my disabled son and then she got with her manager to work on a price that I was pleased with and could afford. It was a great experience! I was able to walk away with an awesome quality recliner at a great price! Thank you Leah and Ashley's Furniture!

Everyone was friendly. The manager gave us a good price because of recent purchases. Our salesman was super helpful.