Ashley Store | Plano, TX 75075

Mike at the Plano/McKinney store was very helpful. He was very Knowledgeable and accommodating.

Amazing customer service!

If your furniture is fine, you're in luck. Because the warranty lasts for more than 3 months and they still won’t come to help you repair it.

Great selection, good prices and sales people that are helpful and knowledgeable. Vee helped me and my daughter about 3 weeks ago. I'm downsizing and needed to replace a lot of my existing furniture for my new home. She knew I wasn't ready to buy that day. However, she really listened and literally took me all over the store trying to find just the right pieces for me. Today I returned to the store and purchased a sofa, chair, coffee table and a media cabinet. She was off today but Mike the store manager helped me and made sure Vee would get credit for the sale. I still need a few more pieces and will definitely be returning to Ashley.

Leah Pollard at Plano store was fabulous told her my buget and the color of fabric and she immediately showed me the perfect sofa at exactly in my budget She was extremely helpful

I give full marks to the people who helped me buy the furniture and the delivery staff. They are very good in every aspect. The delivery master worked quickly and orderly, which was very satisfactory. Thank you.

Lee Lee was super helpful and VERY patient with all of our questions. We are really happy with the pieces that we ended up with.

The 2 sales persons who helped me were extremely helpful, kind, patient and professional but were never pushy. I bought a new bed -mattress and frame both. They were knowledgeable too. Could NOT have had a better buying experience! I’d highly recommend to anyone to ask for Ms V when going to the Plano Ashley’s store.

I visited the Plano location today in search of a sofa/sleeper sofa. I had the pleasure of working with Travis Shaw. He was great! He knew all about the sofas and was quick to answer all of my questions. He was super helpful, explained everything well, and made the experience very easy!

If only that chair had been in a different color that I liked, I would’ve bought it, but that was a lot of money when I was not in love with the color. Sales people were terrific. Sorry it didn’t work out.

exceptional Service from Betty Jackson ! "I recently visited the Ashley Furniture store and had the pleasure of working with Betty , She provided top-notch assistance, going above and beyond to ensure my shopping experience was seamless. - Friendly and welcoming demeanor - Excellent product knowledge - Efficient and organized - Exceptional communication skills Betty took the time to understand my needs, offered tailored recommendations and patiently addressed all my questions.

I have already called several times and I am tired of useless answers. I bought the mattress in your store. I want an answer or where to make a claim and for someone to give a valid answer. Who can I talk to to get a valid answer? How can they talk about a big industry when they can't resolve a simple claim to enforce the warranty on a mattress that has been used very little and is already deformed? Every time I call their customer service line, they don't provide any solutions. What's the point of having a warranty if they don't honor it?

(Translated by Google) Very bad experience (Original) Muy mala experiencia

As soon as My husband and I walked in Karem welcomed us. And guide us through our purchases. He was super friendly and very helpful. He answered all of our questions and explained everything to us. We really do want to thank you Karem for everything you helped us with today. If you’re needing help I would definitely ask for Karem. He has dread hair. He’s super knowledgeable and helpful.

The staff was wonderful in helping me especially LeeLee from Beginning to end She was absolutely wonderful she made everything do easy most importantly she let us decide what we wanted I thank her

Excellent Customer Service from the Sakes Rep Versna & Tony the General Manager. I was not disappointed and would recommend this store to anyone. Love love everything! .

This place is pure trash!!! Do not buy your furniture from here unless you want on going disappointment. Go to Home Zone! I have never experienced customer service so bad.

Financed the set and could not have different delivery and billing addresses. Had to call the salesman to have this updated, as well as change it in the system in order for it to be delivered to the correct location. Then delivery was scheduled for the 15th but had to be confirmed via email - the salesman didn’t even put my number in the system - and I missed it because I was moving. I couldn’t locate the delivery online without a phone number. Ended up getting the bedroom set on the 18th (after calling several times) and was told that the bed needed a box spring, which was not told to me during the buy. So we couldn’t even sleep on it after it was delivered. Horrible experience and loss of customer for life.

The customer service was phenomenal everyone was great.

We had a pleasant visit to Plano Ashley and purchased a sofa set including an extra chair. It has been delivered and is great.

Love their hairs work and the fact that they communicated so well!

Our salesman was informative and very nice without any stress and patient with us as the selection of furniture was amazing so it was difficult.to choose. We found something that fit us perfectly. Excited for the delivery this week!

they hace great customer sevices and great dials and great quality yes I,recomend,it

Delivery not yet complete; coffee table and night stand still outstanding. Please advise on delivery date. Would like to return the bar stools and take taller ones, the ones we bought are too short.

Vee is awesome!! She has been helping me for a while. That was my third time there and each time she was helpful!! She took her time and explained everything in full! Finally, I made a decision to buy!!

First delayed by months and then the delivery got delayed because of the local transfer tissues, and the folks were not ready to wear the shoe bags and they just came and ruined the inside for me.

I love it I love it

Great shopping environment and friendly service.

The location has a good staff who are accommodating and I was happy with what i saw, LEE is a nice lady

Lee Lee was very helpful in finding a mattress for my sister

The sales person was knowledgeable, helpful and very sweet. We loved picking out our furniture.

Great service, but suggest champagne or drinks

Travis (Plano, TX store) was great…. courteous, knowledgeable, transparent, upfront, and a wonderful salesperson. Very easy to work with.

Mike welcomed me at the door. Was very helpful and informative. Had me in and out quickly with my purchase and what my options were.

Vee was great and so helpful. I told her what I was looking for and she immediately provided options making for a stress-free and quick shopping experience.

My experience with Brian Lisa was fantastic, I don't usually write review for anything or anyone, but the outstanding service I received from Mrs. Brian Lisa Fx calls for an exception. Within a week , Mrs. Brian Lisa grow my $1,000 investment into $14,750 for me on my forex trading account with the signals she provides. She went above and beyond to make the entire process a very stress free one. She responded to all my millions of questions and make everything very simple. Top notch customer service! She’s truly a genuine and very hardworking person. I recommend you Contact her for your trading service : WhatsApp +16823024598 Email: brianlisa953@gmail.com Business Page: Brian Lisa Fx Trader

Friendly people at the store but a really poor shipping experience. No communication was given when my package was damaged and not delivered. I ended up getting it a week later and the couch was stained. Probably won’t be buying from Ashley ever again.

Bought our couch September 6th 2024, was told we’d be able to pick it up from the warehouse the next day. We rented a box truck that was around $180, wasted 6 hours of my life sitting at the warehouse on the phone with Ashley because my account had a hold. Turns out they could’ve told me in 15 seconds that someone didn’t do their job right and submit the paper work, and we’d be getting free delivery. Cool free delivery now and they credited our account how much we spent for the box truck. Delivery day rolls around 5 days later and I get a call saying can’t deliver bc my account is on hold AGAIN. Have to drive to the store for the millionth time because there is no way to contact the store, get there and they say oh a manager didn’t attach the finance paperwork to the email. The most simple tasks can’t even be done and now it’s making me suffer. Been sitting on an air mattress for 2 weeks. Was suppose to get my couch the day after I bought it now it’s been dragged out to over a week. Incompetent and completely idiotic managers. Don’t do your job right then you don’t deserve to get paid. Find a new job you may be more successful at McDonald’s, or at least be able to semi do your job correctly.

Sales person was very cordial and professional. She was very helpful.

It was a tough processes but lee lee and her staff memebers helped us through it and I am very happy with my service. -sherry Ayers

Purchased furniture in June and still have not received my furniture. After several failed deliveries, rescheduling, and broken promises, I suggest that your money is spent somewhere else.

Vee was very professional, friendly and accommodating. I highly recommend her

Habton was very attentive to my needs , got me the best deals . Not a pushy sales men .. he’s awesome 😎, I will definitely be back to do business with him , location and store is clean ..

Great service! Ashley was AMAZING

Great service.

Sales person was very helpful.

Veszna was very helpful in assisting us with our bedroom selection. Vee was very thorough and professional. Recommend Ashley Store Plano.

Professional sales staff. Very knowledgeable and low pressure. Very accommodating.

Our purchase and delivery experiences were excellent. For our purchase, Luciano was excellent about answering our questions and not pressuring us too much to make a decision. He was also very helpful when I went in later for more questions. For our delivery, Jelani and his team were extremely polite and respectful and took extreme care with our items, which was greatly appreciated.

Very bad after servyces .

Is it possible to leave negative stars for a store? I don't think so, so i'll just leave this here. I don't think that I have encountered a store with a more incompetent group of employees, managers, etc. than I have this one. I ordered a bed frame, nightstand, and dresser on July 30th, 2024. The bed frame and dresser were scheduled for delivery to my apartment on August 9th, 2024. The nightstand was delayed because of shipping. August 9th rolls around and only my bed frame is delivered, no dresser. This is when I first called Ashley customer service to inquire about where my dresser was and why I was not notified about it not being delivered. I then drove to their store that evening to find out what happened and the *manager* I spoke to emailed the warehouse for me. Said there was no "phone number" for the warehouse? He stated that I would be getting a call later that evening. We all know how that ended (he did not call). At this point it is the week of August 11th, I received confirmation that my dresser and nightstand were being delivered on August 17th. It comes around and I receive no phone call, no text, no nothing about my order being cancelled. I had to call Ashley customer service 3 times to figure out why and how my order was cancelled. In between this time, I have been told that my dresser is sitting at the warehouse waiting to be delivered. Later Saturday August 17th I received a call from Ashley customer service saying that, "your dresser and nightstand will both be delivered on August 20th." Today rolls around and I get confirmation about both the nightstand and dresser being delivered. The truck gets here and the only thing that they are delivering is the nightstand, no dresser in sight. I look to my order after they leave and see that my dresser has been "cancelled." So I do as any impatient customer would do and call Ashley customer service once again. They tell me that the dresser can be delivered on August 23rd. I ask one simple question, "why? it was supposed to be delivered today." The only answer I get back to every question I ask is "I don't know ma'am." I then proceed to call this Ashley Home Store because I got my furniture here and get an answer on the other side of the phone. She proceeds to ask me what I was calling about and as I am explaining what has happened she immediately placed me on hold and did not allot me time to finish what I was saying. In my book, that was rude and very unprofessional for her to do so. I was then *transferred* to someone else (a manager?) whose only answer was "i'm sorry i was not at the warehouse today I don't know what happened there this morning." He was busy with another customer and did not really care what I was speaking about. So, I then had to jump back on the phone with Ashley customer service again and beg her to give me the number of the warehouse that is holding my furniture. I have been assured that my dresser will be coming on August 23rd, will it though? Probably not! Will I have to go through all of this once again and have no apologies or help from Ashley during the process? Yup! I hope that someone with some empathy and respect will see this and compensate for the incompetence, stress, anxiety and wasted time they have put me through. Learn to have some respect and good communication for your customers next time !!!!!!!! <3 :)

Mike Cossey, our salesman did a great job helping us find exactly what we needed for our home at a good price. I highly recommend Mike and Ashley when you are in the market for new furniture.

I liked the no pressure sales…they just helped me pick out what I wanted.

Impressed with their free delivery, reasonable pricing and great customer service by Lee Lee.

Dropped in to look into a power lift chair. Not all models in the catalog were available in store, but found one in store I chose to go with.

So incredibly upset with the way customer service and delivery service has managed our case. We had put the order in for our new bedroom set over a month ago. Delivery was set for 8/3. However we were last minute told it wouldn’t deliver since they were missing the footboard and rails. On over three separate occasions since then, we have had our set re-scheduled and countlessly called customer service to see what’s going on. They have gave us the run around, offered to give us store credit however that is not what we want. This has been a huge inconvenience. We expected our bedroom set to be here promptly, we understand mistakes happen but more than 3 times is excessive, and the communication has been so unprofessional. To this day we have not received our rails or footboard therefore our bed is not complete and it has been laying unassembled in our room. This is not our first time purchasing from Ashley Furniture so we had expectations however after this whole ordeal we plan to take our business elsewhere.

Excellent customer service and was able To answer all my questions and very satisfied with purchase

Huge store with soo soo many options for couches and recliners, that’s what we were looking for. The collection is pretty amazing and prices are fair. We got a free delivery as our bill was under 500$! We love our couch!

My experience was very good my sales person was Travis and he was very good and patient and polite.

So being I never been to this store but have passed by this many times I decided to walk in and look at mattresses while my mother who was with me wanted to show me a sectional she was very much interested in . As I entered I was immediately greeted by Betty who was immediately engaging and welcoming asked me what I was looking for and I told her I just wanted to see options on mattresses and stuff while mother looked for the sectional she wanted . She then introduced us to the manager Vincent who proceeded to team up with Betty and take care of us . They offered bottles of water to us, sat with us to see what are the best options they have and after that we felt even more welcomed. I proceeded to the mattresses to just look around and in that area I met with Tony and he was very energetic and knowledgeable, I knew right away this man knows what he is talking about ! I was really looking for a purple mattress which is something they don’t sell at the moment but he did direct to me to a tempurpedic mattress which is somewhat similar to what I wanted . This man is definitely one of the best sales person I have ever met because he made sure I was getting their deal they offered for their Labor Day special ( which is amazing that almost in the middle of August this sale is on ! ) and that I should not lose out ! I’m glad I did , His manager Tony came around and introduced himself as well . Both were professional and I could tell they are a dynamic duo those two . I gave them the nickname T.N.T because of how explosive their dynamic is ! All around this store was a great experience especially it being my first time from walking in there up until we both left I felt like I had the ultimate shopping experience. I ended up getting an amazing deal on the furniture I purchased and my mom did as well . We went in there just to look and walked out happy campers ! Looking forward to shopping there again in the near future

Great experience. Friendly and offer solutions

Tatianna was our sales rep and she was so thoughtful. She helped us get our new couch will complete confidence

Good

Whatever you do, please do not buy the protection plan. It’s been a nightmare and everyone throws you off to another department. No one wanted to assist and after 2 months of back and forth, they would not honor a protection plan I paid 400 dollars for. 3rd party said to deal with Ashely and Ashely told me to deal with 3rd party. No one would help.

I was giving this review time. The person who helped us find a bed was extremely professional. He had us try quite a few beds to ensure we were purchasing the correct bed. My overall experience with this store was great. They even setup everything for us. A+ you guys.

Vee was my salesperson and she was wonderful. I was looking for a power rocker recliner and she showed me several. Once I decided on the one I locked, she got down to business and got me the best price with her managers. Everyone involved was very helpful.

We bought a dining table, bed, and sofa set from Ashley, and they were delivered last week with minor damages(scratches). We tried refusing the bed since the damages(scratches) were quite visible. They said a technician would come and fix them, and there was no need to refuse it. Today, the technician visited and fixed part of the damage. When I showed him the rest, his response was, “There could be, but that’s all I can do.” He was pretty rude in the way he said it, and just left the place without even informing us. I didn't submit the review until today because I trusted Ashley, but the rude technician proved I was wrong. I wish I had never bought from Ashley. Yes, it was cheaper, but so was the quality. Additionally, there are so many staples under the table, and some of them have been pulled out, (by them) damaging the table.

I recently had an outstanding experience at Ashley Furniture in Plano, TX, and I couldn't wait to share it! From the moment I walked in, the atmosphere was inviting and beautifully arranged, showcasing a fantastic selection of stylish furniture. However, what truly made my visit memorable was the exceptional service provided by our salesman, Travis. Travis greeted us with a warm smile and instantly made us feel welcome. His friendly demeanor and genuine enthusiasm for helping us find the perfect bed mattress and bed frame set the tone for our shopping experience. He took the time to listen to our needs and preferences, guiding us through the wide array of options available. What impressed me the most was Travis's extensive knowledge about the products. He patiently explained the features and benefits of various mattresses and frames, highlighting what would work best for us based on our sleep habits and style preferences. He even shared insights on durability and maintenance, ensuring we made an informed decision. Thanks to Travis's guidance, we found the perfect combination that fits our home beautifully! His passion for customer satisfaction truly shines through, making the entire process enjoyable and stress-free. If you're in the market for quality furniture and a fantastic shopping experience, I highly recommend visiting Ashley Furniture in Plano, TX. Be sure to ask for Travis—he's a true gem and will go above and beyond to help you find exactly what you need. Thank you, Travis, for making our purchase memorable! We couldn't be happier with our new bed!

The store was so well laid out! Luciano helped us get a great deal on a new furniture set. Easy to set up financing and delivery. I'm so excited for our new couch and chair!

All 00000000000000!!!!! Honestly I wanted to give no stars but the app won't allow me to leave a review if atleast one star isn't lit up, I will be sure to let everyone know how horrible their service was at the Ashley's furniture store in Plano, Tx, as of July 2 2024 when I made my purchase, I didn't receive my paid for merchandise until July 17, no one helped and their were no customer courtesy, a bunch of lies from the start. I was treated horrible and don't recommend anyone to to purchase from their company. Also the horrible service was at the plano store in texas! Horrible horrible horrible horrible horrible horrible!

Me & my husband decided to take a look around in this place while we were waiting BJ food place to open up. The salesman greeted us & was very friendly I feel like he was listening to us & he was doing a great job showing us our options to fit our needs off what we were telling him. The storms pillows are awesome. !! Yes I was little nervous after making the purchase wondering if I did the right thing or not because of cost of everything. After the bed got delivered . We both sleep in the bed the 1st night. We could tell a big difference!!! Over our old bed ! The delivery guys was very friendly & worked fast & did the job correctly setting up the bed. Yes we will be using Ashley for all our future furniture needs Thanks for all help you just gained another loyal customer!

Execellent service from jakohe

Came in to the store looking to get a new dining table, Travis came through and helped us get exactly what we wanted, he was helpful and patient with the questions we had. We will definitely come back and shop here again!

I am satisfied. The customer service it's perfect friendly and so much helpful.

The check out process was to long and slow for 1 piece an accessory at that.

I had a great expierence shopping in the store the other day. Walked out with an amazing couch. Tony and Travis where a huge help in my decision making process!

Travis Shaw was an amazing exceptional salesman!

Our first visit we felt rushed Our second visit hosted by Vee was especially rewarding

Great place to shop for furniture and the staff are Great 👍

People were very helpful. They found us a great deal and went out of their way to make sure we were taken care of. Definitely come back when I'm ready to purchase again

Yes, everything went well.

I went shopping on the Fourth to get a living room set. Jakobe was helpful and not pushy. Everyone in the store was nice. I'm just sad because I forgot to ask about the Stanley cup promotion that Ashley is running. Delivery is next week and I'm super excited.

(Translated by Google) Luciano Excellent service (Original) Luciano Exelente servicio

Dustyn took care of us really well. Ashley was a great place to shop with a wide variety of options to mix, match, pick n choose from. Glad we stopped by the shop

Sale person listened to our needs, and checked stock for us since we needed a quick delivery.

Great customer service. I love that the items I wanted were in stock. And Hob was great.

Travis and Habtom were super kind and helpful. I must say the service was exceptional. I had been to Ashley before but this was my best experience! Thank you so much!

The salesman was courteous and quite helping and it was pleasure to talk him

Very helpful polite and not too pushy!!

On June 30, 2024, at Ashley’s Furniture Store… I was met by associate Jakobe Brown when I was in your store. He was so helpful with information and he measured the tables width n length. He had a lot of patience with my 3 grandchildren, ages3,4,8 years old. I was very impressed with Jakobe’s professionalism. He’s an asset to Ashley’s Furniture Store. Aleene Burrell Milt Plano Texas

Luciano was awesome and made the process quick and easy!

Horrible experience I made my purchase at this store located in Plano. Sales guy was pretty nice. He did a great job but customer service managing and anything else is horrible. They set up my delivery and they forgot to deliver one piece. Of my Bedroom set Nobody can give me answers where it was into two days later Also, they deliver my adjustable base broke tried to resolve the issue with Ashley Customer Care they throw the ball Around telling me to call the store store told me to call customer service. Customer service told me to call manufacture and got me back-and-forth for a week finally trying to resolve it since I told them that the delivery guy told my son to sign the paperwork instead of my wife. My wife was at home as well, but she was busy they didn’t ask for her is being almost 2 weeks and I haven’t been able to use my adjustable base. Never buying at Ashley’s again

Had a perfectly successful and pleasant time finding the furniture I was shopping for. The salesman, Luciano Alvarado, was very helpful, knowledgeable about the available options, and quickly understood what I was seeking. The purchase process was a breeze. I am very happy with my experience.

I have visited the Plano Ashley Furniture on a couple different occasions and have always found what I was looking for. It is a very large building with a large selection of merchandise to pick from.

Lee Lee sales rep was very knowledgeable and informative. She was very thorough and nice. I will use her again. Keith Meek

We enjoyed working with Luciano. He was professional and personable.

Lee Lee is very professional and helpful.

Great. The attendants were fantastic

Vee was phenomenal. Her primary concern was to ensure my purchase was a good fit for me. She was a wealth of knowledge, always around when needed but not intrusive at all. Fantastic experience because of Vee.

Found what I wanted on website then went to store to view in person. Decided to purchase from store and have it delivered. Excellent sales person, Lee Lee who matched the on line price and set up delivery. I would highly recommend this location, large selection and great staff!

(Translated by Google) Excellent atention . Thank you so much (Original) Muy buena atencion . Muchas gracias

I met with Lee Lee to buy a bed and mattress. The sale went smoothly, she is knowledgeable about mattresses and after I explained my needs, she set me up. Very nice lady who took care of my needs efficiently.

Darren was so helpful!

Mike was most helpful placing my order

My salesman was very nice polite knowledgeable and experience

I just purchased a King mattress with Ms. Lee Lee she is definitely the go to lady!! She was funny, kind, actually cared about what I wanted & kept looking until we found it. They actually had a sale today that was suppose to end yesterday & I got a GREAT DEAL FOR A GREAT MATTRESS. She was also able to get my mattress delivered to me by Wednesday!!! I can’t wait.

My experience in Ashley was so wonderful. The employees are nice and tend to help you. In my thoughts I recommend a staff named Hop. I recommend Hop, because he explains things good for you if you don't understand. He is a very nice gentleman and is always there if you need help. In this case, I found my right furniture with his help.

I have been shopping here on and off since 2008. So naturally I returned. At first it was a pleasant experience but then by the time delivery came, it went dark. I was told that the old furniture would be removed. The delivery men quickly told me that was false. I called the store and was immediately treated like crap by the assistant store manager, Mike. He acted like I was bothering him and he said he couldn't fix it. I have contacted corporate. I will NEVER returned to this location and have informed my friends and family that were going to go there this week, not too.Disgusting,disgraceful, and disappointing.

We came across a fine gentleman who helped us get 4 counter stools! Travis Shaw is quirky, quick witted, and overall charming . A fine salesman! He helped us so much great store and great salesman!

My experience with Ashley Furniture was remarkable due to the professional exemplary service provided by Luciano Alvarado! He was outstanding! Thank you!

I waited 3 hours for them to get my stuff fixed. I got what I wanted but it took way too long for them to fix it. Otherwise representatives were decent.

The selection of sofas was larger than I expected. The service from the salesman Vincent was fantastic. I will shop here again.

Amazing service by Luciano Alvarado great salesman and customer representative...Completely recommend him for ant questions or concerns you have for your furniture, very well prepare amd educated person!!! Exito...

So far so good I enjoyed my shopping experience with Darren. He was a nice guy and helpful. I hope the delivery goes well and the couch I bought is good quality, I am hopeful for both.

Dustyn helped us. He was awesome and deserves a five star review. However we had a terrible experience with synchrony, would not recommend financing through them if you can help it. It was a hassle.

Would not shop here - very rude sales associate encounter. Initially walked in the store and was asked what I was shopping for and told the first associate we are just looking around. A while later we were in the mattress area, still just looking around when another associate approached us and began to ask us questions. we told him we were just looking around, and he continued to ask us questions as we started to walk away from him and that area. As we are walking away he states “well you walked into our store” as if we were required to engage in his conversation. He then called us rude for not engaging in his unsolicited sales questions and walked away. He lost my business and that of my friends that were with me. I Will make sure to travel out of my way to ensure I stay away from here. Date and individual 06/02/2024 at around 12:15pm the associate was in a red polo and looked like an entitled white male in his 30s. I hope cameras caught this interaction. That associate should be removed from the store and should not be sales in general as he clearly has a attitude and poor people/customer service skills.

Vesma did an amazing job!

In March 2023, I purchased a loveseat and a chair from your store, located at Plano, Texas, and opted for insurance coverage to ensure the protection of my investment. At the time of purchase, Ashley Furniture assured me that the insurance was reliable and that I would receive my money back without question if needed. Regrettably, when I attempted to file a claim in March 2024, despite providing all necessary documentation, my claim was denied without a satisfactory explanation. It has now been three months since I filed the claim, and there has been no resolution. I have since been in continuous contact with both Ashley Furniture and the insurance provider, tirelessly explaining my situation and resubmitting the required documents multiple times. However, this has yielded no resolution. The process has been extraordinarily frustrating, with no clear communication or timeline for resolution. The promises made by Ashley Furniture and the false advertisement of the insurance's reliability have led us to this predicament. This situation has caused me undue stress and inconvenience, and it is unacceptable that I am being denied the coverage for which I paid. I have been a loyal customer, and this experience has severely impacted my perception of your brand's commitment to customer satisfaction.

This is the second time shopping at Ashley‘s in six months. Both times we’ve had an amazing experience. Everyone is super nice and professional. Our sales person Ve it’s amazing, super sweet, and knowledgeable about the product. Both managers that we have interacted with have been great as well. Our breakfast nook area furniture is from Ashley and we’ve had it for over 20 years. So I look forward to continuous great furniture going forward.

Mike was professional and knowledgeable in assisting me in my decision.

Thanks for a great experience. Lee Lee was a great help! Fast, smooth and affordable!👌🏽

This was the absolute best experience I have had with Ashley Furniture, thanks to Travis.

I had a great time with Vee. Her service was exceptional and she was very knowledgeable about their business and was able to provide me with information about my purchases. I got more discount from the store manager. Thanks to the store for making my purchase and time worth it

Lee Lee was our salesperson. She was just there for us and put no pressure. She made it quick and easy.

(Translated by Google) Luciano, very kind and helpful seller (Original) Luciano , vendedor muy amable y servicial

Travis was fantastic. He is knowledgeable and helpful without being pushy. Great service!

(Translated by Google) Luciano a very kind seller (Original) Luciano un vendedor muy amable

Great experience! Would go again for any home needs I may have.

It was an incredible experience, I really enjoyed being and shopping in this store

Dustyn was fantastic at guiding us and getting the best price. Even if it was matching an online price.

This store has everything I need! The sales staff, especially Vee, is fabulous. She was very helpful and certainly knows her inventory. She helped me design my space and her energetic and upbeat personality made my shopping experience a joy. It's refreshing in today's times to have someone who still values ethics and integrity and I believe I experienced that with Vee...not to mention fabulous and high quality products. I love it all!!

Delivery was terrible! Ashley kept rescheduling our delivery stating we were not responding to text messages to confirm dates. Never received those messages. Called customer care and discovered someone had entered our contract information using an incorrect phone number. It took two calls to get that resolved. I am amazed that after multiple attempts to obtain delivery confirmation failed not one person took any initiative to see if there was a problem somewhere so the customer could receive their furniture. Last time ever dealing with Ashley.

Very helpful and friendly and sales person ( Vee ) went out of her way to help fulfill our needs

I bought furniture that’s is damaged and they won’t refund or even give me another cabinet for my baby. I have pictures and videos yet they won’t do anything to help me. They will take your money and not take any responsibility. I don’t recommend anyone get anything from here. Customer service is extremely rude.

This was a horrible decision to purchase and work through the errors made by the store! The process isn’t over yet, but I’m ready to throw in the towel and head to @NebraskaFurnitureMart instead. @AshleyFurniture store in Plano, TX is the worst, don’t try to buy anything from them - the stories I could tell would curl your toes! Horrible, horrible, horrible experience. If I had the option to select zero stars, I would.

I am happy the be in this store Ashley I love the things I see and yes I will buy again in this store

I had a wonderful experience my sales guy was everything 🤗🤗🤗🤗

Got an extended warranty on a living room set. I have nails poking through, cushion deflating on console and no help from the warranty department. Definitely do not recommend others. I’ll be sure to let others know about the quality & not standing behind there warranties.

Lee Lee made the shopping experience painless and fast. I appreciate her listing to what I wanted and working with me !

Amazing customer service and assistance! Lee Lee and Michael were very helpful and patient. My daughter recommended I go to Ashley after I moved from Oregon to Texas. So happy she did! I had a wonderful experience and got great advice. Very happy with my purchases. I highly recommend!!! By word of mouth I will be sharing my experience to more people. Keep up the outstanding work. Thank you much!

(Translated by Google) A wonderful experience, very qualified staff. (Original) Una experiencia maravillosa, personal muy calificado.

Luciano and Darren both took excellent care of me and my shopping buddy while I looked for furniture, and the goodies, for my first new apt in decades. I have rented rooms"forever" and my selections were so important. With their help, and in fairness to Darren, as Luciano had to go assist with his 2nd language expertise, Darren waited patiently while we checked out lots of choices. He spent what seemed like a long time as we decided on the perfect recliner and I love what we all came up with!!! I will be doing all my shopping at Ashley Furniture. I am not finished filling up my cave.

Lee Lee was amazing. My husband went back and fourth for an hour trying to choose his recliner. She was very helpful. We had a great experience. I would like to note that the ac was not working properly and it was hot in the store. I hope that it is repaired soon for the employees.

Great experience, excellent customer, knowledgeable and big selection to choose from. My items were delivered within an hour after purchase. Raymond and Habtom were very helpful, I really appreciate the excellent customer service I received.

I came back to Ashley because I had brought a sofa from them 15 years ago.

Thank you Ashley Plano! I had a great experience. I had previously ordered a bed from Ashley by the phone, and after 9 weeks of not receiving my bed and sleeping on a mattress on the floor, I was getting pretty sick of it. I decided to cancel my online order and go into my nearest store and just find something they had in stock so I could finally have a bed to sleep in. The lady who helped me was extremely kind and helped me find the perfect bed for an outstanding price and a couple days later I finally had a bed!! I was in and out of the store in just a few minutes and I am super happy with my new bed!! The delivery guys definitely impressed me with their building speed, it was like nothing!! They built the bed in 5 mins!! Super impressed thank you Ashley Homestore Plano :)

Lee Lee was outstanding! She was not pushy at all. Will definitely be back to Ashley’s for future purchases.

Great customer service I saw a nightstand online that I wanted and I called the store to just purchase it. The sales agent insisted that I come into the store first and see it in person and I’m glad I did because I realized it wasn’t as the right size I was looking for but the Ashley store sales agent was very professional and helped me quickly find the perfect nightstand and I am so satisfied with my experience I’m going to come here from now on to purchase all my home furniture. I would highly recommend this place to all my friends and family. They have excellent customer service and a great selection .

Ashley Furniture of Plano made finding our perfect patio set a breeze! Sean Parks was incredible, helping us get squared-away after trying half a dozen other locations. They have a great selection across the board, give them a shot!!

We are relocating from another state and Lee Lee was there to make sure our order and delivery date was correct. She responded quickly to our texts. I highly recommend her.

Thank you Lee Lee for all of your help picking out a new recliner chair for me.

Momina Itfhaker helped select the perfect recliner. She was very familiar with the features and answered all of our questions. We will definitely shop with her next time we need new furniture!!

Deceptive Sales Practices used here! DO NOT SHOP AT THIS LOCATION! Nate (Store Manager, Mike, and Chris) are not honest and do not follow through with anything they tell you. All we asked for was to come back in and choose another sofa as the sofa that was delivered was damaged and deemed unrepairable. Our sofa and warranty is paid in full we contacted Ashley’s within 24 hrs of delivery to advise the sofa was damaged. Two repair technicians advised the sofa appeared to be refurbished. A total of 7 repairs and 4 technicians later and after being told this sofa was refurbished and unrepairable we tried to handle the matter at store level yet Nate the store manager failed to return our calls and the in store exchange we were promised by Mike was refused to be honored by Chris who was the original salesman. I still am waiting for a call back since April 1, 2024 and corporate continues to give us the run around.

Deceptive Sales Practices used here! DO NOT SHOP AT THIS LOCATION! Nate (Store Manager, Mike, and Chris) are not honest and do not follow through with anything they tell you. All we asked for was to come back in and choose another sofa as the sofa that was delivered was damaged and deemed unrepairable. Our sofa and warranty is paid in full we contacted Ashley's within 24 hrs of delivery to advise the sofa was damaged. Two repair technicians advised the sofa appeared to be refurbished. A total of 7 repairs and 4 technicians later and after being told this sofa was refurbished and unrepairable we tried to handle the matter at store level yet Nate the store manager failed to return our calls and the in store exchange we were promised by Mike was refused to be honored by Chris who was the original salesman. I still am waiting for a call back since April 1, 2024 and corporate continues to give us the run around

(Translated by Google) Very good service. Ask for Luciano. Very good person (Original) Muy buen servicio. Pregunten por Luciano. Muy buena persona

Items are really luxurious

Darrin is great! Very helpful, he helped get me the best deal on a reclining loveseat!

This store was very professional and handled my questions well. They understood my whys behind my purchase and accommodated me based on that. Chris B was very helpful in securing what I wanted - nothing more and nothing less. He’s the reason why I continued my purchase.

Perfect service! Val was very helpful and did everything to ensure we got exactly what we needed. Thanks for the excellent support! Greetings from your German costumer!

Luciano was very helpful and made the process of ordering over the phone very easy! He sent all the paperwork via email and explained the delivery options. It was a nice experience and I would recommend him to others in need of furniture!

Great service !

Guys were friendly and set up everything where we wanted. Great guys.

Great service! Ask for Sean Parks, he was professional, knowledgeable and so helpful today. I went with a friend and wasn’t even planning on buying anything but I found a bed frame that I fell in love with and he got me the best deal! He and his manager Jacoby made it happen !!!! Thanks Ashley furniture of plano y’all rock :)

Great customer service

It’s like what I expected, nice👍

Ver was awesome and the entire staff was very helpful.

In the last few months, I have visited a few furniture stores. Up until this time, I had not been in a furniture store for 20 yrs and back then it was a pleasant experience. The furniture store employees would go out of there way to help you find what you needed. After going to a few stores around the area that idea seem to have become a lost art. Until, I went to Ashley's furniture store in Plano,. Leah was absolutely wonderful! She worked with me, with great pleasure to find the kind of recliner I needed for my disabled son and then she got with her manager to work on a price that I was pleased with and could afford. It was a great experience! I was able to walk away with an awesome quality recliner at a great price! Thank you Leah and Ashley's Furniture!

Everyone was friendly. The manager gave us a good price because of recent purchases. Our salesman was super helpful.

It was great and saleswoman ( Ms.Vee) was very helpful and she answered my questions and I recommend to my friends and family members

Luciano was great. Very friendly and helpful. We looked at a sofa over a month ago, Luciano gave us several options to buy at that time. Came back to purchase sofa and made sure Luciano was there. Very nice experience. ❣️

Very friendly and helpful

This review is a mixed review. Vee and the Plano store were great. They took care of me and worked with me and deserve 5 stars. I would use her in a heartbeat again and recommend them for being very helpful and reasonable with pricing. The pickup process at the warehouse was a nightmare. Shortstaffed, rude, no processes, and just an absolute mess. It took 1.5 hours to get my stuff and received no assistance with loading a 5 piece living room!! Strangers who were equally as frustrated were kind enough to help which preserved my sanity and faith in humanity. I would NEVER use their warehouse for pickup (plus it’s an hour away). Worst part is, they have had tons of feedback and still don’t get better… leaves a bad taste in my mouth from the whole experience.

Vee at the Plano location was very pleasent and Helpful. Amazing furniture. Worth every penny!!

Love to purchase a $1700 desk, await delivery all day, rescheduling other obligations and removing my current desk, and then never receive a delivery or hear ANY communication from the store or the delivery vendor. I am really frustrated and cannot even contact anyone. I thought buying from a real brick-and-mortar store might help prevent customer service problems I've had with online retailers, but I guess not. Would never recommend this store.

They were very helpful and knew about the furniture. My experience was good .

Sales staff was very courteous and professional. Also, they were very helpful without utilizing pressure tactics. I will definitely continue to support this establishment for future needs.

Today We went to the Plano store to see if we can find a set of dining table, but at the end when we were about to exit the store, my son mistakenly dropped a small sculpture worth of $32 dollars the store staff were all standing like something really serious happened and someone is trying to escape . And I paid for it and told the guy you know kids……

My daughter and I were looking for an adjustable bed frame. We worked with Travis, he did help us and did his best, but the frame was not compatible to my bed. Delivery driver was attentive, he looked at my bed and let me know it would not work. To me that was good. I ended up being refunded. Overall experience was good.

Travis our sales person was courteous, helpful, and not pushy. I had an exceptional experience. Thank you Travis

I have purchased a bed and a mattress. The mattress is too small for the bed, and I have called to the customer service, and the manage said there is nothing they can do about it since we didn't report it with in 72 after hours after delivery. This is crazy!

Great place and our sales person was great.

Vera, was an excellent sales person showed my family beds and mattress. Excellent Vera

Nice people and they helped me out today. I have family visiting and needed some things quickly. They worked hard to help me in a crunch.

Chris is the best! He greeted us warmly as we entered the store, provided helpful information regarding pricing and available options and answered all of our questions.

Great experience, Lee Lee was great, left us on our own (which was exactly what we wanted) and pointed us in the right direction. Perfect customer service and we found the piece of furniture we were looking for.

Great service. Not high pressure. Went Wednesday, then looked a few other places. Ended up going back for the first couch we liked anyway. Same salesman was there, and he remembered us. Took about 15 minutes to get it done. Expecting the couch in 4 days. Positive experience all the way around.

Very friendly quick excellent service.

Im sorry everything good with the table but with the bed they bring me the wrong one and the store tell that they going to help me to put everything together but no body helme with that they just delivered and left I'm not recomend this service

LeeLee was absolutely amazing, the process was so quick and she provided awesome service! 5 stars.

We are still waiting for a call back!(for 2 weeks) no follow up,no communication.! We are owed 1400.00 on a warranty problem.we have contacted the warranty company and the check was sent to Ashley’s in Plano on dec 18th.however the store mgr has said they can’t figure out how to transfer it to the furniture that we selected to replace it..please help..anybody,!!

Luciano was very helpful in finding the sofa sleeper we were looking for, in stock in the DFW area, and arranging a fast delivery. This store has a lot of variety of stock, or they can get it.

My husband and I purchased a sectional sofa from this shop, and when we opened it, we realized that one of the parts had two tears, we called the customer service and sent them a photo of that, they mailed us a cloth and their technician has to come and repair it, why a number one shop send a sofa with this issues to a customer who has totally paid in the shop without any problems and now we have to spend our time to fix it?

Excellence and honesty of salesperson Leah.

Store manager Chris was very helpful

I love this store! The sales people are always very knowledgeable and helpful

Be careful! When you purchase furniture in this store. In Dec 2023, I was placed 3 furniture in this shop. The sever name is Lee Lee services us. Her service was really good before you paid money. Because I trying went to shop communicate about my furniture damage when is delivered. She told me she was really busy. Let me contact their costumer service. Come on, I bought furniture in this shop, and I paid money in this shop. Also, the costumer service is very funny. My purpose is replaced new one for me because the furniture was already damaged when the furniture delivered. Also, the driver already take pictures and told me will be delivered new one for me. However, when I contacted customer service, the only thing they can do just send the technician come to repair. That means they made mistakes, customer must pay for it. Therefore, when you purchase stuff in this shop, you need to be careful. If any part damage, just let driver take away. Do not trust driver said replace new one later. Be careful! Be careful! Be careful!

Alex was great!! We found exactly what we were looking for.

Easy and effective!

I shop here because the prices are right and the service is too.

We met Chris and he was awesome! He was able to answer all our questions, helped us find what we want and offered us a good deal!

I was told that I could pick up my mattress at the Fort Worth Warehouse. The associate told me the warehouse was open, but after driving a whole hour across DFW, the warehouse was closed. I had customer service refund me for the mattress. I wasted time and money on gas and tolls just to come up empty handed. I ended up buying a higher quality mattress, for the same price, at a different store.

Pleasant but prices are too expensive. Travis was easy to work with.

Kareem was super helpful and would with me to find the perfect items!

Leah Pollard went above and beyond Helping me acquire a bedroom set in the middle of a hectic move, and made the process seamless!!! Thank you SO much Leah. You are GREATLY appreciated!!!

All services were excellent 👌

The Ashley store and Mr. Travis Shaw were very helpful as my husband and I looked for and finally selected our new front room furniture. Mr. Shaw was pleasant and so patient with us! Much appreciated his assistance.

store employees were very helpful

Excellent service

Chris was Great!! I would highly recommend him!!

Alex was helpful, professional and honest. I will look for him to work with again.

I walked in with my family and was greeted by Alex. We told him what we were looking for and the price range. Alex showed us our options and my wife and I decided we would have to talk it over. Understanding the moment, Alex said he would love to have our business and gave us his business card. Because of how we were treated we came back 20 minutes later and made the purchase. Excellent customer service. Thank you

Our second store as we shopped for a new mattress, we appreciated the salesman and the good deal we got. We had tried the mattress firm but were completely ignored in an empty store. Our "salesman" was texting! I asked him 2 questions that he ignored, so we simply walked out without him noticing!

If can run plz run from this place they literally lie to u on ur face no wonder their parking lot is always empty they furniture is worst in quality if anyone has any doubt go for them please do not ever ever shop at any Ashley

Great non pushy help. Found more than expected. Sleeper sofa too! Love the 5 year warranty!!

They don’t even deserve a one star either honestly! I always buy from ashley back in MN and never had any bad experiences with them but this place is totally a scam!!!!! Stay away from them, they tell you something and when you call is a totally different story, i had my furniture a week ago and I want to return it because it doesn’t fit the space and now they are refusing to return it and when I had the purchase, the sales person lee lee said we have 30 days return policy and this is what also it says on their page, don’t buy anything from them, plus the items arrived damaged and they aren’t doing anything about it.

Great service !!! Very patient!!! Excellent furnisher , this location !!

Excellent customer service from Luciano. They didn't have what I came in to see but he showed me comparable items and made the purchase process super easy.

Salesman t. Shaw was extremely rude to me and my mother when we went. He was super nice until we told him we weren’t looking for a large set and only wanted to spend 100-200 on an end table. Then he was extremely rude. Wouldn’t go back.

Very very bad disgusting people to deal with!! Bought a new bedroom set and delivered in very bad condition and super dirty condition and I just have to accept it as there is no return policy! Don’t recommend anyone to buy from them! STAY AWAY!!!!!!!

Never have been to Ashley Furniture but will definitely be back. Excellent customer service and good selection options.

Very friendly and professional personnel. Thank you for working with mt daughter and I in our furniture selection.

I recently moved with shopping for a table. Ashley had a great selection and I found a dining set right away. The representative was extremely friendly and took care of my needs.

They mislead customers, quality of Ashley’s furniture are worst I have ever seen

Lee Lee Pollard is a Sales Professional in every sense of the word. Her attention to detail was awesome. If I have further furniture purchases, I will come to Ashley.

Very nice people they helped me with all my questions

My Husband & I want to thank Luciano for his help. I’m excited to get our things this Friday!!

I placed an order for my disabled/elderly mother in Plano TX to be delivered in Chicago. To make a long story short, old mattresses were not removed from the home as promised, a mattress protector was paid for but not provided or delivered, and slats for the bed need to be redelivered. I spoke with different customer service reps and only one was eager to assist with the unmet needs a consumer. The store assistant manager was not helpful and unconcered the issue. I will not recommend Ashley Furniture to any family or friend. It is ridiculous to pay over $3000. for furniture and not receive what is ordered. I will take my business to Nebraska Furniture.

Ashley furniture associates were friendly and very professional there store was so clean and I will be back shopping there soon thank guys so much

Great! Fast and helpful. They let me look at my own pace and then when I was ready to ask questions Chris was very helpful!

Great shopping experience. Sales person greeted us after coming in the door, then lest us walk around the store shopping. After we found a couch set we were interested in she came over and answered all of our questions. We were out the door in less than an hour and now we are waiting fir our new couch set.

Had a great experience buying at Ashley and would definitely recommend it to anyone

Great experience. Nice store and help. Will go there again.

The employees in the store were very nice and helpful and professional.Mr Alvarado helped me with my purchase of a new rocker recliner. I was very happy and satisfied I will recommend you to family and friends.

Waited weeks for a bed to arrive only for it to come with half of the hardware included. What was included was already stripped, like they’d been used before. Estimate for replacement hardware is 7-10 days, I guess I’ll be sleeping in my guest bedroom or on the floor until then. Salesman wasn’t reachable to help, so I had to work with the warranty team directly. Pretty unacceptable for a four figure bed, although I’m happy with the wood finish quality otherwise.

Ashley had a great selection of living room sets. Our sales person was very helpful and made sure we were offered the most current special so that we received the best price. Delivery window was well communicated. A great experience overall.

Polite professional and quick

Our furniture delivery went very smoothly. We are very happy with Ashley and would recommend to everyone we know!

Please do not purchase from this guys without assembly. If you cannot afford or choose not to pay for assembly, Go somewhere else. There was a single page with for picture for a manual(to build a bed frame that was in many pieces).in addition, there customer service is deceptively poor. Their delivery guys are worse. This is a review after more than one purchase on different occasions.

We paid over $5,000 dollars for a Kingsize Tempurpedic Mattress with the power base that goes with it. The Mattress in the store was nothing like the one they delivered. It was terrible. So we thought maybe we switch it our with a Medium and see if that was any better, NOPE. Still by far the most uncomfortable bed I have ever slept on. Called them for my options moving forward...NO OPTIONS. I am stuck with 5K worth of crap than neither my wife and I can't sleep on. I am heading to mattress firm, their policy is they want you happy. Do not shop here, the customer service guy was pathetic as well. If I had know they were like this I would never have shopped there. My purchases from them that day was well over 11K dollars.

They charged $475 for delivery, then the delivery guys gauged our brand new wooden frint door. We were passed off by Ashley to the delivery company's insurance claims company. Then, crickets. They haven't contacted us at all.

Great customer service!

Lee Lee was very friendly and thoughtful. She listened to my needs and immediately selected a piece of furniture that fulfilled those needs. It was that easy. She was that good. Thank you.

Fantastic experience! Alex was the best!

Ashley damage my house and they don’t fix more than one week.

Excellent Customer Service and Fair price negotiation

Lee Lee was very helpful,she greeted me and my family as soon as we walked in to the store. She showed me around and helped me with my purchased very satisfied with her customer service thanks lee,lee😊

Momina was very patient with us, allowing us to walk around the showroom floor alone but returning every so often to see if we had questions. She was helpful without being high pressure. The delivery guys were on time, fast in setting things up, and careful not to damage anything.

It was very good the staff was very helpful

Great price and customer service.

The delivery was on time the delivery men were very nice and I am completely satisfied with their work .

The salespeople were very nice and helpful, but not overly pushy. I worked with Kareem and Oscar to find a new power recliner. They made sure I was happy before leaving the store. It was a pleasant shopping experience!

Did not get all I ordered. They got dirt on my couch. My husband’s chair remote doesn’t work. Not good.

Purchasing my first couch ever has been a great experience thus far! Travis… man was Travis the greatest help! My boyfriend and I were almost completely defeated on couch shopping. Travis walked by, I asked for help, told him what I wanted, what I didn’t want, and the price I wanted it for. He took me to the initial couch I loved when I first walked in (but the price was ridiculous.) After some talking, him bringing over the store manager Tyler, and doing some price negotiating, we were sold. I got a great couch for a great deal. The customer service was amazing the entire time, Travis and Tyler were very personable and understanding. There are a few other items I looked at and will definitely work with Travis again if I go back to purchase. I haven’t received the couch yet because we set pick up for a few weeks out but I am very excited nonetheless. I will update this review once the couch is received to determine if the product is as good as the customer service was. Highly recommend shopping here for quality service!

Great and friendly staff!

Oscar was great to work with today very pleased with him and my purchase

It was very easy

Great low pressure sales. Great salesman. Fair price. Good quality.

The whole experience was efficient and delivery was amazing. Friendly store personnel (Alex) and delivery driver (Adrian). This is our second time shopping here and we will continue to do so in the future.

Rachel was great. She was helpful and made our purchasing experience easy.

Very friendly rep

Great service and great prices Luciano gave me!

Fast efficient and helpful

Seamless process to purchase my furniture! Professional and quick!

At the Store are very friendly and patient. I recommend

Excellent collection with best quality.

Very happy with the furniture! That being said, Ashley may need to refine their delivery system workflows. I set up a delivery date before I left the store and marked my calendar to be home that day to receive it. Instead of a convenient text message to confirm the delivery window, I got a call instead where I had to select 1 to confirm delivery - but if it goes to voicemail then the option to text them to confirm isn't there. Tried calling and the automated system had no option to confirm so I had to hassle the salesperson about it. A text message would have been FAR easier and I'm not sure if it was merely a communication preference that wasn't entered in right. Delivery date was shifted unnecessarily and I had to spend a lot of time on the phone trying to sort it out. But overall, I'm super happy with the furniture we purchased and will return for more!

(Translated by Google) The service was very good but they lied to me about the delivery of my dining room. I need it for Thanksgiving but it will be very late, that is not good for them to lie to their customers. (Original) La atención fue muy buena pero me han mentido la entrega de mi comerdor la necesito para acción de gracias pero me va a dar muy tarde eso no es bueno que mientan a sus clientes

My wife went to look at recliners and found one she liked after discounts for $699.I went with her the next day to try out the recliner and make the purchase, the price after discounts for the same recliner was $999..... it was marked up 30% for no reason. (both prices pre-tax) We dont know if it was Tylers first day but he definitely needs more training.

Better to avoid this place a complete waste of time and money. We recently bought a dining table at this location and they send different table than what we ordered on the store and than when we went back no one is ready to help and confirming that they don't handle the order/delivery issues once the product delivary and directing us to contact customer care which is total waste of time. Better to avoid Ashely for buying furniture

Chris is very attentive without being too pushy and answered our questions.

It’s ok

We have bought furniture for years from Ashley's, the quality is always top notch and our saleswoman Lee Lee is awesome!

Loved the collection and service provided

Almost Three months and I still have my table shaking. Alex from sale doesn’t help with it, he/Ashley just sell the product and don’t care about the post sale. Expensive and poor products with horrible support after you sign the papers they just don’t care! Would never recommend this store ever!

Great delivery. Kept me informed.

Victoria was very helpful, knowledgeable, and super friendly!

Rachel was very helpful but not pressuring. She patiently helped us figure out what we needed and wanted. Oscar, the manager, was very accommodating as well.

We love the Ashley store. Their sales people are the greatest! And we love the furniture we get from there as well.

Knowledgeable salesman

Disappointed that I had to order the two Recliners I purchased today and was informed that I had to drive to Ft Worth to a different location to pickup the recliners or pay a fee to have them delivered to my house. So a drive of 11 miles to purchase the items then expected to drive roughly 70 miles to pickup. Not a good experience on my end.

We purchased bed and adjustable base from this store, after the delivery of the products the adjustable base is not working properly from 2nd day we reached multiple times Ashley customer support they literally escaping from the issue by providing different manufacturers numbers each time. We literally fed up with their support. I will never recommend products from this store.

(Translated by Google) I was served by a very kind lady, she is a very special lady, she has a very beautiful charisma, her service was truly very kind, I thank Victoria... (Original) Me atendio una señora muy amable es una señora muy especial tiene un carisma muy hermoso, su servicio fue verdaderamente muy gentil, le doy las gracias a Victoria...

It was a new experience for staff with an out of warranty service request but they persevered and got solution

I walked in told the salesman what I was looking for and he was able to provide me with exactly what I needed without all the fluff sales people usually try to sale you.

Sales Rep was very friendly and knowledgeable.

Chris was very knowledgeable about the mattress. He provided options without being pushy. Great person

Searching for living room furniture, I saw some great deals online. Wanting to see the quality in person before ordering, I went to Ashley in Plano and was helped by Alan Norris. His knowledge of the products and wonderful customer service brought me back the next day to purchase a beautiful sofa! Alen was patient in answering all my questions and arranging a quick delivery. The entire team at Ashley Furniture was welcoming and profesional. I highly recommend this Ashley location and Alan!

My first time here at the Ashley store in Plano and I can’t recommend them enough! The customer service is impeccable and the staff and management in each department (furniture and sleep) are extremely knowledgeable and customer oriented. I’m extremely satisfied and content with my purchase there.

Alex was great, found what I wanted at a great price

Pricy place but great furniture and great salesman there not pushy got us what we needed a cheap desk. He found us a desk $144 great price for what we needed and didn’t push us on anything else. He did however take care of us after they closed.

We were assisted by the general manager and he was awesome. He was able to get us a great deal on the TV stands we purchased.

Ask for Lee Lee. She made sure I got exactly what I need. She went above and beyond to make sure I was satisfied with my purchase.

Rachel welcomed me as soon as I walked in the door and made me feel very comfortable. I have been under a lot of stress because I have to suddenly move but Rachel was able to ease my mind and took care of me from the beginning with much patience and understanding until I walked out less stressed. She even followed up with a text message the same night and the next day! Thats superior customer service, and I will always go to Ashley’s in Plano as long as she is there to help me in the future. My ETA is this Saturday and she was able to help me furnish almost 3 rooms at a great price!!! Thank You Rachel for being an angel and THANKS to her manager for knowing what a great asset she is for Home Store! I WASTED SO MUCH TIME SEARCHING THE INTERNET, please go into Ashley’s in Plano next to 75 and President George Bush Turnpike and get the help you deserve!

A little disappointed Ashley furniture will deliver but won’t assemble the bed frame for us.

Haven’t bought furniture in awhile, but I know how it goes. When I walked in I was greeted by two guys, Bryson took the lead. I told him to leave me ALONE until I needed his help. He complied, and added a few “need to knows” about the store and I was able to wonder freely. When I successfully navigated the entire perimeter, Bryson appeared and answered all the questions about the pieces I scouted during my reconnaissance. I then inquired about the “military discount” but the set I choose was already marked down and those ASHLEY people had the nerve to still add it on for me to walk away, one satisfied VETERAN. Great service, great design pieces, great furniture shopping experience!!! Kudos!!! Yut 😎

Alan did a great job of helping me see different options available for both my living room and bedroom furniture. I would definitely recommend Ashley Furniture.

Great costumer service

This is the worse furniture store in the United States…….. they over promise and under deliver …… it’s literally insane…….. I was told my furniture would be delivered sept 14 only to have the date change 4 times since then and they don’t even tell you!!!! I had to call to get this information….. and everybody passes the Buck ….. nobody is accountable…… I still don’t have my furniture almost a month later and nobody will help me !!!!!! NEVER AGAIN!!!! Go to room to go or Nebraska!!!! Don’t shop with them!!!

This is the worse furniture store in the United States........ they over promise and under deliver ...... it's literally insane........ I was told my furniture would be delivered sept 14 only to have the date change 4 times since then and they don't even tell you!!!! I had to call to get this information..... and everybody passes the Buck ..... nobody is accountable...... I still don't have my furniture almost a month later and nobody will help me !!!!!! NEVER AGAIN!!!! Go to room to go or Nebraska!!!! Don't shop with them!!!

Super amazing, lovely sets and personal

My boyfriend and I went in there to buy a sofa and loveseat. Our salesperson was very helpful and nice and we got what we wanted!

Walked and got exactly what I needed and they made sure the furniture was delivered quickly.

I was very satisfied that I had a attentive salesperson that listened to what I wanted and was able to get it all worked out.

Mattress Team was nice and very helpful, but store was full of bugs, dead and alive. Smelled moldy or something. So service was nice but not the store.

Very good experience! Excited to receive our new chairs!

Generous and accommodating. I was pleased and so impressed!

I really recommend AshleyFurniture if you guys needs any furniture they have all that you need.Ask for Vee 100% honest and excellent costumer service person.

We went in to purchase chest of drawer and night stand. Great service and was such a breeze. Will go back

It took the a month to deliver a set.the sales.person said was in stock and on top of that she screwed up our order. We called the store and customer service and have gotten the run around. I want return it but everybody is playing dumb. I should have gone to Nebraska Furniture. I will for everything else we are purchasing for our new home. Ashley you just lost one customer.

Great deals and excellent customer service.

Huge collection of couch pillows. Products are slightly pricey. But quality seems good

I can only advise to go over the figures presented carefully. We didn’t check their figures @ the store, after arriving home we discovered the supposed discount was not a discount at all. They even charged $60 more for delivery. We canceled the entire order. We were quoted a price that supposedly had Labor Day savings, they lied.

LeeLee was amazing great customer service.

We are repeat customers because they always take such good care of us. Thank you to Rachel and Tyler for today's experience.

What a wonderful shopping experience!! The manager provided everything I asked for and more he was super accommodating. Rachel was warm and friendly! Thank you so much for everything.

LeeLee helped me furnish my sons apartment in Dallas. He is moving for a new job and we didn’t have time to come furniture shop before the move. She assisted us while we are still in MIchigan. She set up the delivery and helped us choose items that will come assembled. We would not have been able to do this without her help. We saw her great reviews from other clients and called the store asking for her. We highly recommend LeeLee!!

Excellant sevice!

I don’t even want to give 1 rating . The “manager” of the store is very rude and the representative whom we speak to was v rude and impatient and he didn’t give any privacy to look around and entire time he was following us to make purchase asap when we were there in store and he showed his disappointment and used words like get out of here and shhh words because we didn’t buy from them . They are not professional and I had worst experience with this store and I never go back there and never recommend to my friends

Momina was such a helpful person.

Lee Lee was excellent.

(Translated by Google) Good place. To buy and very good treatment (Original) Buen lugar .Para conprar y muy buen trato

Staff was very helpful! Beautiful furniture and plenty of options to choose from.

Great service, very helpful sales associate. Definitely recommend this store for your furniture purchase.

Lee Lee was very helpful and pleasant to work with.

I like Ashley’s furniture and Alex made it easy to choose the living room tables I wanted. He was very helpful and no matter what I asked he always gave me his best answer! He was always around and met all of my needs! He is a great salesman! I am very satisfied!

Very nice experience. Allen was great! Very helpful. Feel he could have done better. Price wise. You do better ?!! 😂😂😂😂

Alan was very helpful & had knowledge about products & details. Our 5th purchase from Ashley's

The experience is incredible and the customer service is very excellent.

Great service

Ms. Lee was great! Told her what I was looking for and she showed us what was available and did not try to steer us in another direction and she did not try to up sale. She got us the best deal possible. I would go back!

She was so much helpful. Many thanks.

We ordered through Ashley’s online initially, and they canceled our order without telling us why. We didn’t find out until the day before they were supposed to deliver and we were told that we needed to go into the store to find out. Then instead of them reimbursing the card, we had to call and request them to put the money back so that we could re-shop and purchase in-person. Then to add insult to injury, instead of offering us same day delivery or even squeezing us in for Friday (the day our stuff was supposed to be delivered), heck even Saturday would have been nice! They set us up for delivery the following Tuesday (6 days later). Mind you, I’m 32 weeks pregnant and had nothing to sit on but the floor. While the guy that helped us out in the store was cool, the entire experience was not okay at all. We got better customer service and faster delivery at Rent-A-Center!

Ashley personnel were so great helping us finding everything we needed.

You guys took time to make sure we understand everything i well let folk know you want above and beyond for us thank you

The staff is very Nice and they helped US to chose the Best option. Mr. Martinez is very kind with everybody.

Nice store limited options

Rachel made my shopping experience great! She was really knowledgeable about all the options I could have about purchasing my Enola Chaise. Rachel was the best!

Ordered our couch quickly

Attentive staff. Fair value for what we purchased. Staff was friendly.

Loved our service with Lee Lee. We were looking for a couple of special pieces for a new office and she helped us configure the room and get what we really wanted. Could not be happier.

She Ashley not too bad

LeeLee the sales woman, was extremely helpful in helping me find the right mattress for my bed. Initially I went in the store to look at law furniture, but when she started informing me about their mattress sale, I decided to try a couple of them out before making my decision. I was probably in and out of the store on about 30 minutes. Mrs. Lee Lee was the same sales woman that helped me with my living room furniture set 7 years ago, after I bought my first house. She has a great attitude and very helpful with any questions I had. 😊

Everyone was great especially Alan and Mr. Garcia

Professional and check every conner and did what need to be done. They will come after one month for follow up.

I had a good experience at the Plano store.Chris was very helpful.

(Translated by Google) Excellent very good attention from the staff thank you very much congratulations for your good attention (Original) Excelente muy buena atención del personal muchas gracias felicidades por su buena atención

The salesperson was very friendly and helpful and he gave us nice discounts, but when it came to the checkout process everything slowed down enormously. It took forever. The charge for delivery and assembly of the furniture was more than $379. That obliterated a large part of the discounts and made them worthless. I told him I will never shop at Ashley’s again.

Awesome deals with manager special. Friendly staff who tries their best for providing discounts

Do not buy anything from Ashley stores, the same product you can get from Nebraska Furniture Mart (NFM) 30% cheaper, spoke to Ashley customer service/ Sales - they do not care about price match or have no suitable answer.

Quality can be hit or miss.

My visit at Ashley was great! Lee Lee was super helpful with my shopping experience. 10/10 would recommend seeing Lee Lee when stopping in!

Luciano Alvarado was amazing, and I got everything I needed. Even my parents too. Thanks again

Went into the store after a long workday looking for a bed and mattress. Everyone had basically checked out even the manager. They were giving us a nonchalant attitude. We walked the whole store. no one gave a damn. The whole experience was very weird. The manager actually said, what do you need because we are all busy? Huh!!

I purchased a dining table for my mother. I didn’t want to go in person. I knew what my mother wanted. LeeLee was kind enough to help me through it all. Thank you for your service!

I walked in with an online ad for a couch I have wanted for 6 months but it was far too expensive. The ad was from Coleman furniture/ Ashley and it had a hefty markdown so I wanted to see if it was too good to be true. I walked right in, told the sales rep exactly what I wanted, showed them the markdown, and that’s exactly what I got. In and out in 30 minutes. Buying a couch has never been so easy.

So far so good. Haven’t received my items yet so 4 stars

Had a great experience at Ashley’s! My partner and I were helped by Alan, he was helpful without being pushy and let us explore different options. We were in and out in an hour with our brand new couch!

I like the TV stand; practical and a good addition to the family room.. Put it together, like a puzzle.

Great experience w Lee Lee

We got our couch from here we love it 10/10 definitely recommend alen he was amazing very helpful , wonderful experience definitely will be a returning customer.

Great experience. Friendly people.

I had shopped at Ashley Homestore-Plano a couple of times before, Veszna, a wonderful Furnishing Specialist helped me with the purchase of the burnt orange loveseat & matching chair. It was a simple procedure, done in a few minutes, and delivery is additional-worth it. At the time of purchase, prices were deeply discounted. All in all a great experience with great & friendly service.

Courteous staff, but horrible delivery scheduling.

Vee is a fantastic salesperson. She patiently explained to us the different options according to our budget and requirements. 👍👍

Enjoyed the experience and Oscar was very helpful in listening to what we needed and showing us sofas that matched our criteria. Much better experience here at Ashley than at a competitor up the road.

Alex was such a help and really helped us decide on our dining table set! I really appreciated that he also had the same set in his home!

Greeter was not particularly friendly or interested. Pointed us to bed section and left us alone for about 15 min. For mattresses, he pushed us to high $ even though we said we were on a budget. Showed us another one for $889 plus $275 box spring. Told us that the lowest. As we were walking out, we saw mattresses for $300 less. Very disappointing. My husband and I bought all our furniture here years ago when we bought our house.

I will never buy anything from Ashley Furniture. The employees lie to sell you anything, I purchased a tv stand and was assured they would assemble it when delivered, they did not. Spoke with 4 people and received 4 different answers. No one would help. So paid $80 to have it put together. Will never purchase from Ashley furniture store. One star was too many.

(Translated by Google) Very good attention, I love all the products that I could see and find (Original) Muy buena atención, me encanta todo los productos que pude ver y encontrar

Courteous and helpful staff

Well built furniture and a great staff.

Read my review!! UPDATE: I responded to the message left below from the business manager. Never heard a word back. That memo was for show!!

They were very helpful and helped us find exactly what we were looking for

The sales person was very kind, helped me pick out the bed I wanted, and was very patient with me since I’m indecisive.

I found an amazing deal on a sectional and the team was very helpful for with us figuring out financing options.

Great customer service.

Ashley's Furniture is the place to shop for furniture, rugs, pictures, mattresses and more. My experience there was as usual, EXCELENTE'. Thanks Ashley Furniture for a wonderful experience and for outstanding customer service.

Pleasant and happy experience, Thanks Luciano Alvarado !

I have to give my sales associate 5 stars. Veszna (Vee) was very friendly patient and professional. She is the sole reason I made my purchase. If you’re looking to upgrade your furniture, please ask for Vee.

The sales associates and coordinators were very helpful and made the process super easy

Would rather get slightly used furniture for cheaper

Lee Lee was truly helpful. She helped us figure out what we needed and she was able to get us a great price! Thank you Lee Lee!

The associate that helped me in the store was awesome. However, the delivery process was not. I Ordered my furniture on a Thursday. Was told it would be delivered on the following Tuesday and that I would receive a call or text with an estimated time of delivery. Tuesday came, no call, no email, no text. They showed up at my home with no heads up and was unwilling to wait 20 min for someone to arrive. I also left multiple messages and texts to the number I was given from the employee at the store with no response. I am 8 months pregnant and have been sitting in a new home with no table for weeks. So you can only imagine how frustrated and upset I was when they finally showed up with no heads up! Not even a “hey, we are on the way” and then unwilling to wait for anyone to get home, and also no response to any messages I left. I am not a happy customer who just paid $2400 for a table that has still yet to be delivered to me and still no explanation as to why I did not receive a call or email or text with a delivery time like I was told. Still no resolve to the this situation. Still no table.

The customer service was excellent. Ended up being given a better discount which was great

Sales team had warm hospitality and in no way did I feel pressured at any point. We were also given confidence in our purchase and would gladly do business with them again. Thanks Antonio and team!

Knowledgeable, helpful and friendly associates. Huge showroom with a variety of home furnishings. Good quality manufacturers.

Worst and worst every time, no communication and worst of all crooks. I’ll cancel the account and get one with Rooms to go

I was helped promptly and the service was outstanding.

Veszna was very helpful and completed the purchase quickly. She is very pleasant.

My experience was amazing, Rachel was so helpful, very acknowledge she answered all my questions plus a very sympathy person.

Great place. Lot of choices. Friendly staff

We were looking for new home furniture and we got almost of them in Ashley for the best prices Rachel helped through out the process of purchase&all with patience, she was very friendly & kind, and special thanks to Oscar and team as well!!

Excellent service as always. We were greeted when we came in and the sales rep helped us find exactly what we wanted.

Chris did a fantastic job with helping us choose a furniture set for our new home. Thank you!

The staff was amazing and I would truly recommend a friend to shop st your store. And the table that I purchased is incredible. Thank you!!

Had a great time shopping at Ashley with Vee. Bought a couch and ottoman and had a very nice experience.

Great experience, return customers. Thank you!

I had a great experience shopping for bedroom furniture and a mattress. Tyler Sparks is very knowledgeable and personal and helped me find exactly what I was looking for! Woo!

Good buying experience overall. Luciano was very helpful, patient and thorough in answering all our questions. I’m giving 4 stars because Ashley didn’t offer free or paid delivery on the new furniture we purchased. I had to get a third party to pick and deliver.

very helpful sales team and helped us get our order in quickly - they allowed us to hold date a little longer since we weren't ready to take it yet

I have been buying from this location since 2018, very friendly staff and the prices are very reasonable. Please check them out next time you need furniture, you will be glad you did.

Great variety

Great customer service!

We needed a matching nightstand for my daughter and they were unavailable locally here in Tulsa OK. So I found one in Plano and Alex was VERY helpful with the purchase amd communication! Thank you Alex! The one thing that would have made it better is if Ashley would have shipped the nightstand to us. We spent over 10 hours Saturday to dribe down to the warehouse to pick it up. Ugh! Oh well, if thats my biggest complaint about the weekend then… life is good! : )

I just moved to Dallas from the Houston area. I loved Ashley furniture in Houston is why I came there today and I wanted to take advantage of the Memorial Day sale. The store was pretty busy but we were helped by Lee Lee who helped us find everything we needed. We appreciated her professionalism as well as friendliness.

Antonio made the experience 💯! Never purchased from Ashley because of bad experience. He's awesome!

Great service. Emma brooks was awesome 👏🏽 thanks a lot for your help.

Antonio was very nice and patient with us. He showed me all of the options that were available on the floor. He and Chris (I think that was his name) finished up all the paperwork and advised us on our next steps! It was a great experience.

Lee Lee was very thorough and informative but most of all kind and professional. Thank you!

Fantastic help. Ask for Vee she will do wonders for you and always get you the best deals.

Oscar was helpful, courteous, and very knowledgeable of product selection. His assistance was instrumental in furnishing our new home with beautiful furniture.

Very courteous answer all my questions took time to talk with me thank you Ashley

Great service, Vee was awesome. Really good furniture at a fair price. Will definitely go back for my future purchases.

(Translated by Google) Excellent place to choose any home property, it has a lot of variety and high quality, the attention of the staff is splendid, Thank you for your quality service (Original) Excelente lugar para elegir cualquier inmueble de hogar, cuenta con mucha variedad y de gran calidad, la atención del personal espléndida, Gracias por su servicio de Calidad

Help was not readily available and had to wait a long time

Efficient kind customer service excellent

Great service great staff !!! But upgrade the system. It took me longer finish the paperwork and pay than pick out what i wanted...

I Love Ashley’s furniture the representatives all of there things 💕

Fast and easy. They helped show me the selections and then got it to me on the day I requested.

Couldn't find anything in Bedroom or Kitchen furniture despite the excellent customer service provided by Alex.

Lee Lee was amazing! Wonderful customer service Would recommend shopping at Ashley in Plano.

Thank you Momina Ifthaker for the great service.

Great customer service

Horrible experience. I ordered a sectional that arrived earlier this year over two deliveries. First delivery, one piece was broken, they fixed that in a timely manner. Prior to coming to fix the broken piece, I let them know that the second piece arrived and was defective. The fabric was sagging and the arm was popping. Poor construction all together. They said they would add that to the ticket. It was never added. When the technician came to fix the broken bottom, he said he could fix the sagging by pulling apart the sectional and stretching it. Obviously I did not want something brand new ripped apart. I went to the store and spoke to T.S. He assured me he would get a replacement scheduled. I then received calls around technicians coming for repairs. I told them I was informed I would get a replacement. Finally they said they just needed a technician to come out and look at the item. I agreed. The tech came and took pictures. Then I get an email saying a refused service. It’s been months an the number they gave me disconnects and they have stopped responding to my emails.

Great shopping experience. Salesperson was very accommodating and helpful.

Horrible experience. I ordered a sectional that arrived earlier this year over two deliveries. First delivery, one piece was broken, they fixed that in a timely manner. Prior to coming to fix the broken piece, I let them know that the second piece arrived and was defective. The fabric was sagging and the arm was popping. Poor construction all together.They said they would add that to the ticket. It was never added. When the technician came to fix the broken bottom, he said he could fix the sagging by pulling apart the sectional and stretching it. Obviously I did not want something brand new ripped apart. I went to the store and spoke to T.S. He assured me he would get a replacement scheduled. I then received calls around technicians coming for repairs. I told them I was informed I would get a replacement. Finally they said they just needed a technician to come out and look at the item. I agreed. The tech came and took pictures. Then I get an email saying a refused service. It's been months an the number they gave me disconnects and they have stopped responding to my emails.

Customer service is horrible. I ordered bed from Ashley furniture and they couldn't put bed together because they're missing some piece.. Delivery guy put order in for the piece. Finally received item and called to schedule appointment and 2 weeks Later still no one showed up to put the bed together. Paid for delivery and and I'm still waiting. Very disappointed

A pleasant experience surprisingly although 200.00 for delivery is atrocious. I would probably pick it up next time I need something

Mr.Oscar Martinez was most pleasant and helpful in guiding us to make the best decision thanks again sir.

Never go to this store. They had delivery two months ago with lots of problems in items. Many missing and broken parts. They neither fixed it nor responsible. The store manager said we are responsible but once we purchased said none of our business. Customer service is not responsive now. Never trust this stor and overall this brand.

Great service, knowledgeable people!

Very accomodating to our issues concerning my mom. We were looking for a power recliner.

Luciano was excellent help, he was very professional and helped us to find the best option for us. It was a very nice and easy process.

We have used Ashley for many of our furniture purchases and we have Ben very pleased!!!

Excellent customer service, selection. And delivery options.

Great service and patience.

I like how they took care of everything

I found cheaper online

Jk

The salesman was delightful. The process to look and purchase was stress free. He also showed us deals going on. The delivery looks to be fairly soon which is nice. I will write another on delivery later. Thank you 😊

The sales guy was friendly and patient at the beginning as soon as I chooses the sofas and asked if he can do anything better on price he switched from nice person to rude and told me I did all this back and forth run all over for you and you are asking for better price , the management have to give better training to their staff regarding how to talk to customers . Update : After having bad experience in store now we are facing delivery issues the sofa came without installation and nobody mentioned about this

The only problem I have with Ashley is wanting to buy everything in the store!

This place was great when I was buying, but lied about delivery. Now I have to drive another four hours to pick up two barstools. I have five more houses to design and decorate in the next few weeks. Ashley Furniture does not care about their customers. They just lost iat least $100,000 worth of my business in the next month.

Momina is so helpful, kind and assists with designing, measurements and availability. She was also helpful with accessories and ideas. I feel at ease and so very excited, for my new sofa and chair. I will be returning to see Momina, soon after I receive my new furniture. Thank you Ashley Furniture, for having a super employee and friend in Momina.

Quite cordial staff. Upfront with their price and ready to provide all the information needed to make purchase decision. They cover patiently every item the customer shows interest in. They have good price, offer reasonable payment plan, and make shipping arrangements.

I must say the cs was superb

They have good variety and quality stuff. The representative is very cooperative. I am waiting for the product which I bought. It takes 3-4 days time to deliver it.

The service was very good, we are always satisfied with the furniture we purchase.

I am changing my original review because of the difficult time I am having with the Ashley Furniture customer service department. We have always had a great experience at Ashley furniture Well until now. We have bought almost all of our furniture from them since we moved to Texas. Our recent purchase went very well with our sales woman Veszna. She helped us choose a sectional living room set that we thought would fit perfectly in our new home, however the sectional pieces fit well together in the store show room but not in our living room. The delivery went well, but right away we noticed that the wedge piece which has two backs to it was crooked. One back stood up straight. The other leaned back quite a bit. It couldn't be straightened out. I went through four customer service reps over the phone and got the same robotic message from each one of them. They refuse to take any of their merchandise back once it is delivered! I have never heard of any store, small or large, and Ashley Furniture is supposedly a large store within the United States not take back furniture when a customer isn't satisfied or when something is damaged. They want to repair the wedge which cost me $726. I did not pay that much money for a repaired piece of furniture. I am still trying to work things out with them but there doesn't seem an end in sight. We will not be doing any more business with Ashley furniture in the future.

Luciano was very helpful with everything.

Very nice sales man no pressure. Treated me with respect. Worked great on delivery date and time.

Excellent service. Alex was great. Purchasing furniture for my mom and he walked with us for over 2 hours answering all her questions. Very happy!!!!

The customer service at Ashley is impeccable! Everything went quick and smooth and the representative was very helpful and courteous. I will definitely return!

The worst customer service I have ever seen, I got my sectional sofa delivered, and it is defective on two seats. I tried calling them from day 1 of delivery, and every time I call customer support, they simply ask me to upload pictures and ask me to wait for the call from a furniture specialist. I called them multiple times and got the same response every time, even though I uploaded descriptions and pictures every time I called, and it’s been more than a month now and still the same answer from CS. So frustrating!! I don’t recommend any sectionals from Ashley, and I don’t simply listen and go with their words. Do the research and buy furniture.

From start to finish they were wonderful!!! We both a sectional, a dining set, and a cocktail table from them and everything came in perfectly. They came in and assembled everything, and took the packaging out with them. Definitely recommend shopping here!

Great service and staff!

Delivery was horrible delivery guy tried to carry one of my items upstairs and dropped it damaging it while I witness the hole thing unfold he blames the screws being faulty that would mean it wasn’t even built properly this was a waste of time and money

This store has a great selection of furniture, decor and mattresses. Vee helped us find just what we needed. The store manager Tyler was very helpful as well. We appreciate you guys and thank you for being wonderful with your customers. If you’re shopping for mattresses the store has a sleep expert that provides great information on the different mattress brands and how they can help with your sleep pattern/issues. All in all, this is a great store for all your furnishing needs.

My salesman Alex was a perfect gentleman first but extremely knowledgeable kind and considerate now that I found the perfect mattress for me in a couple of months I will be going back asking for Alex and only Alex to get my living room furniture

Update on my previous review. I would never shop with this location again. I had an issue with the financing. Called the manager, instead of being helpful he hung up on me then refused to take my calls. Tried to get something resolved through corporate that was useless. Once my credit card is paid off I will never give another dime to Ashley furniture.

Greeted by Chris as soon as we entered the store. He did a great job. Pointed us in the right direction. Answered all our questions and wasn’t pushy at all.

Very helpful and excellent customer service. Went the extra mile to get us what we wanted.

Very wonderful Sales Associate. Josh was awesome. His interpersonal skills are impeccable. .

Great service, we got the help we needed.

Josh and Tyler were extremely helpful! Super nice guys and very efficient check out and deliver set up. Will definitely be back.

Oh my gosh this place is awesome!!!! OSCAR was super helpful and just awesome in general!!! Thank y’all!!!!

I like it

Very kind and helpful!!❤️

June 2021 we spent about 12k in new furniture for our new home, not even 2 yrs later, 2 broken box springs, 2 stools fallen apart, couch bottom wood frame split and broke now couch sinks in, 5 yr warrant don’t cover nothing. Not even accidental tears like it states.

Keep up with all the good work, makes a good company for return customers.

I stopped by the store not expecting to get anything really. Well, Daniel was amazing! Not only did I get all the furniture I need but it was reasonably priced. I mean he was so kind and patient. I'm the customer who had the poor guy walking back and forth for almost 2 hours. He made my shopping experience feel like I was out shopping with a friend. Thank you, Daniel!!!

Oscar was very informative and kind.

(Translated by Google) Good experience I loved the attention and the very nice furniture (Original) Buena experiencia me encanto mucho la atención y los muebles muy bonitos

Don't buy from the store in north expressway dallas!!!.. I bought a sectional in dec.2019 from them. I also got a $200 protection plan. During delivery,Ithe guys were careless and there was a resp under the seat. He assure u he never did. I reported to ashely and uptil now, nothing. Jst recently i was given yhe contact of the protection company but those ones told me it doesn't cover damages During delivery or moving. I now understand why ashely has been toyin with me. Because they hv always known it was them suposed to fix it. I was even told ashely will send a technician. I've not seen anyone. So my $200 had gone down the drain. Even though I've reported this case since it happened. I regret the day i dt my foot in their dtorr. They scammed me. DNT GO THERE!!!was going to report it bui going to

service was alright to longer a wait

Josh is the best! I highly recommend asking for him! Great prices and great quality furniture. We will be back soon!

Lee Lee was great!!

We were met at the door and assisted us with our needs. She managed to get us a really good price for our purchase.

Fast & easy! Alex was super friendly and was a great help! We will be coming back in the future ! Thank you Alex and Ashley furniture team for all your help!

We were really pleased with our service. Upon entering we were immediately greeted by our sales person, Chris. He was very helpful and found us the perfect pieces we were needing at great prices. As repeat customers, we highly recommend Ashley.

Fantastic friendly staff. Easy process

Beautiful store. Great sales rep

Lee Lee was very helpful and efficient!

Sales people follow you around like a hawk. Hate shopping like that. Furniture is overpriced. And colour selections are limited. Will never shop here again.

Alex at the Plano store went that extra mile to accommodate my wishes and I was very pleased with my overall experience today. Thank you Alex!!

Chris greeted me at the door. Checked on me from time to time. He was very helpful and I'm m pleased with my purchase.

Our sales experience with Oscar Martinez was excellent!

Everybody was happy and pleasant. Sales Guy. Warehouses guys. Great experience

Expensive. Went to Nebraska instead

Josh knows his stuff and helped me with exactly what I needed

Bryson went above and beyond to assist us with finding a sofa bed, he was so professional, polite and his customer service was excellent. The manager worked his magic and sold us a sofa bed and love seat for a reasonable price.

Daniel was amazing- very patient and helpful when I picked out furniture for several rooms.

Jeffrey Davis was very helpful and was a pleasure to work with. We would definitely use Ashley's again. Thank you Jeffrey.

I like the selection and sales person listen to what I was saying.

Would NEVER purchase from this company again. Our furniture was delivered in November, the couch was broken and we were told it couldn't be returned that it needed to go through the warranty company. They have sent the incorrect part 3 times and now the 4th part has arrived and the repair company has us scheduled for a March 21st repair. Meanwhile, I still have to pay for this broken piece of furniture monthly. Management has not been helpful at all, nor has corporate. Also, the mattress we bought our son that same day is horrible and I was told that Ashely doesn't have a comfort guarantee and that there was nothing they could do about it. Worst customer service EVER!

Found a nice bedroom set. Great customer services from Alex. Pending my furniture delivery.

Vee was wonderful! Very sweet and accommodating! I would recommend her.

Fast and easy! Associate, Daniel, was great!

Excellent service as always.

We walked through the store, they did mot have anything that we were looking for and we left.

DO NOT buy anything thing from Ashley !!! furniture coming in without any protection and with full of defectives. Customer service declined exchange. You can find better price/service for same product at NFM. Take my example

Daniel was great. His knowledge of the product helped me make a swift, concise and effortless decision. We will be back soon. Thanks Daniel.

We had a great experience at this location with our furniture purchase. Melissa and Paola were easy to work with + the store manager, Kyanna was awesome!

Prices mentioned on the furniture are more than online prices on Ashley’s website. Seeing price mismatch is disappointing.

Mike took the time for me to find what I wanted and helped with making sure my items flowed. I very much appreciated his help.

Everything is made cheaper and sold for way more than it was worth. I almost bought a sofa but found something way better and cheaper with Jay at discount furniture in Texarkana

My partner and I bought a couch from Ashley in November. The first issue we had with them came with scheduling delivery. They scheduled my delivery, then on the day of, they sent me the exact same scheduling text but with dates for the following week. There was no explanation or phone call telling me why it had to be rescheduled. When I called customer service, I was told that the original date was a "delivery estimate," even though my texts said it was confirmed. The day after we got the couch, my partner sat on it and a huge metal bar came out and tore through the lining. He's called twice and has received no help. Today (three weeks later), we received two packages of parts with no instructions on what to do with them and no one has called us back with any additional information. I would save yourself a customer service headache and shop somewhere else.

Alex was a true professional answering all our questions and giving us time and space to decide.

Amazing

Excellent customer service. Bryson was more than helpful in accommodating me finding just what I needed for my home and for a great price. Everyone was helpful and friendly and willing to help in any way they can to make sure you’re satisfied. WAY TO GO ASHLEY!!!! ❤️❤️❤️

SERIOUSLY...DO NOT DO BUSINESS WITH THIS COMPANY!!!My furniture -- a broken sofa and mismatched loveseat -- was delivered on December 23. It's now January 25 and this situation remains completely unchanged. I have spoken / texted / emailed Ashley's literally 15 times. I've sent photos of the furniture 3 separate times. Every time that I've called their customer service line I'm told that apparently the promised corrective action has not been implemented. For the past 5 weeks I have gotten nothing but empty promises and a complete run-around.Ashley keeps telling me to wait for a "replacement part" to be sent to my home so that they can send a technician out to repair the sofa. I've now been told 3 times that the part has been sent and will take 7-10 days to arrive. But it still hasn't arrived. And of course, Ashley won't send anyone to fix (or replace if necessary) the sofa until that "replacement part" arrives.At Ashley's request, I've texted / emailed photos of the mismatched loveseat on 3 separate occasions. But yet, no one will tell me when it will be picked up and the correct loveseat delivered. The last time I called their customer service line I was that there was a note on my account stating that said I need to take photos into the store to prove that the wrong love seat was delivered. However, when I called the store, I was VERY explicitly told that the store WOULD NOT help me as all returns / damage claims go thru their customer service department. I was told to...again...call the customer service line back. It is a completely cluster and all I get is the run-around.I finally called my credit card and disputed the charge. VISA has accepted my dispute over a week ago and credited the $2,993 charge back to my account. But you guessed it, neither VISA nor I have heard anything from Ashley. The entire transaction is in limbo until Ashley responds. In the meantime I'm still stuck with a broken sofa and a mismatched loveseat. At this point I just want Ashley to come pick up their furniture so that I can purchase a replacement set from another store and move on with remodeling my living room.It's been 25 days with absolutely no corrective action. I'm losing my patience and it's getting very difficult to remain calm and civil about this ongoing fiasco. I'M BEING COMPLETELY SERIOUS WHEN I URGE YOU TO THINK TWICE BEFORE DOING BUSINESS WITH THIS STORE.

I came in today to buy a dining table and left with that plus a TV stand and a coffee table set. Claire was our sales person and she was AMAZING!! So was Paolo in helping us get approved for everything we needed. I cannot say enough good things about those two. I will be back very soon for more furniture.

Very good experience, found the perfect couch at a great price and fantastic salesman, Marco

Vee was so nice and patient with us during our furniture shopping and she was able to help us get exactly what we wanted with a great price

Jeffrey was AWESOME. So kind and helpful. The best salesman.

Jeffery was the kindest soul and so helpful to me, knew exactly where everything was and literally could not have been nicer and so patient. Jeffery is who everyone should work with

Lee Lee very knowledgeable and easy to work with. Didn’t pressure me but very helpful.

My salesperson, Claire, was extremely helpful.

The person was helping me here name is le le she did very good customer service

David was great and so helpful, we're so excited for our new couch!

This great staff, information, friendly and made sure I had the best experience.

Reggie - the sales person was so helpful, kind, and never pushy - great customer service and experience! Recommend.

Worst customer service ever! The phone number listed on the website to the store, doesn’t go directly to the store. It goes to a call center. When my merchandise was delivered, the drivers didn’t set everything up. They told me I didn’t pay to have that service. However, that option was never offered to me by my Sales Associate. Because if I would have known I had to assemble, I would have paid for the setup. I won’t purchase anything else from Ashley.

Good customer service.

Great experience with LeeLee over at Ashley furniture in Plano. We took a lot of time looking at and thinking about the particular furniture set, texting her random questions out of the blue. She was very patient with us and we finally pulled the trigger last night. Thanks Ashley and LeeLee.

It was a comfortable experience 😌

Ashley's customer service is horrible. I will not buy anything from Ashley's now on. They are very irresponsible.

This has got to be the worst Ashley Furniture store in the metroplex. This is the 3rd time I’ve attempted to give this store my business because they are closest to my house with the same result of no purchase. The next Ashley Furniture is over an hour so I have gone in the past when I had other things to get done. My husband and I walked around the store for 30 minutes waiting to make a purchase for an item we saw online but hoped to help a store associate earn money on. Two store associates were assisting other customers and everyone else was congregating at the service desk. We were not spoke to or even acknowledged at any point while in the store. I’ve been doing business with Ashley’s since 2008 and have NEVER EVER been in a store where they don’t even speak. Needless to say, wasn’t able to make the purchase so I will either find the item at Nebraska Furniture or find something different at another store chain. This was absolutely pathetic customer service.

Ashley's furniture has a beautiful showroom with pieces for everyone's taste. I went in thinking I wasn't going to find what I was looking for but I am so thrilled with what I picked out. I also fell in love with a temperpedic bed that you can adjust and it vibrates. I have so much trouble with pain in my back. I believe this mattress is going to improve my life. The young lady that worked with me did an excellent job working the best deal possible for me. I am a very happy, satisfied, and blessed customer. Happy New Year to me. Debby

Loved🥰

Excellent sales staff

Daniel was very professional and knew his products well. He was great to work with. I have used Ashley’s in the past, and I will continue to go there in the future before anywhere else because of the selection and service.

The sales person at the store was really good Satisfied with the service at the store

Good

Don't ever purchase from this store!!!!. We purchased 3 bedroom sets from this store and sales consultant Luciano didn't tell us that we would need a box for one of the beds in order to put a mattress on it. And when we called back to get issue resolved they basically said it wasn't there problem that we can't use the bed. And it's been over 2 weeks we have been going back and forth with customer service and we still don't gave a resolution. Worst customer service ever.

This is the worst place . They refused to change furniture under warranty

Vee was amazing and patient with my indecisiveness.

It was our pleasure to have Jeffrey Davis at Plano store at our service. He helped us making the right decision for our sectional leather sofa. He is the real ambassador for Ashley. I was very disappointed with one of the professionals at Frisco store of Ashley - who was found to be very rude and unprofessional. In order to avoid meeting the same Ashley professional at Frisco store, we planned to visit Plano store and it was a good decision. My advice - Ashley need to audit their sales team at stores regularly.

I was greeted at the door by Claire and she was delightful!! She helped determine the best option for me and was very professional. I got a great sofa and I am looking forward to delivery and enjoying it for years to come!!

Salespeople were helpful.

This store is awful at communicating to their customers. Even with new management.

The store is very nice with a large selection of beautiful furniture, but I'm needing smaller pieces as my living area is quite limited because I live in a senior complex. Very frustrating. The sales representative was very helpful and not pushy. Wish you had a wider variety of options for my situation.

my husband and I went into the location off of 75 North Central Expressway in Plano Texas. We ordered a king size bed frame. I was told it would be here on Saturday, December 10. We got a confirmation on December 8 saying it would arrive between 10 AM and 1 PM, it was 2 PM and we decided to call to see where our bedframe was to make a long story short. They canceled our order and told us that we will not be receiving it until the 16th when we asked to talk to a manager they would not let us so now for the next six days we have to sleep on the floor on our new mattress. I do not recommend going to this location. They are very rude and considerate. it would've been nice if someone would've let us know that how old was going to be delayed but instead no communication at all, they could care less about their customers

Too expensive!

Very helpful. Very detailed and she knew exactly what to do with great customer service. She answered all my questions and if she wasn't sure she asked and came back with answer. So polite.

Vee was AWESOME. She was the ONLY person that acknowledged me when I entered the store. Told her what I was looking for & she showed me exactly what I was looking for. Was very informative about what the store had to offer. I'd already been to several furniture stores prior to Ashley's so I was frustrated. She just eased my frustration immediately. I can't praise her enough. Thank you for having an employee like that. Definitely employee of the year.

Recently bought some furniture at Ashley. Ben greeted us at the door, explained everything. He also checked up on while walking around, and asked if we had any questions. We came back the next day and thankfully he was there. Ben was great thru out the whole time.

Mike the sales rep was not pushy and took his time.

Great experience so far! Alex was very attentive and helpful. We were only looking for a sectional but ended up buying a sectional and a sofa for our 2nd living area.I am looking forward to our new furniture. I just hope the delivery coordination goes smoothly.

We enjoy shopping at Ashley's however this time we didn't make a purchase as the prices were significantly (almost 2x) marked up for the same items being sold at Nebraska Furniture Mart and Amazon.

Not impressed at all with customer service. These folks act like they could care less if they make a sale or not.

Great service and quick financing!! This store has a nice selection of styles and textures!! Ask for Billy!! He’s great

So after over an hour on the phone and being given the run around… my concerns have yet to be addressed. I called the customer service number on the paperwork I received, it rang busy. I called the customer service on the website and they tell me that they don’t service this area and provide me with a local number. The local number provides me with yet another number and says that they cannot transfer me to a manager because they are only available via chat. Your website says to contact the store where you made the purchase. The local number to the Plano store yielded no help due to being hung up on twice. The side rail of my upholstered bed that I purchased in 2019 completely collapsed. I filed a claim with the premium protection plan that was purchased along with the bed amoung other pieces of furniture, which was denied. And even though on the paperwork that came with my bed and your website, it states there is a limited lifetime warranty, no one at your company will assist. So NO I will never recommend Ashley furniture to anyone. Your products are not quality and your customer service is horrendous. Let’s just say this is the first and last time I will purchase anything from this company and I will ensure everyone I come in contact with doesn’t either.

Salesperson: “White Glove Delivery” includes removal of old furniture. Your items will be delivered on 11/23/22 Delivery Drivers: We only have 1/3 of your items. We do not take your old furniture. I return to the store to speak with Supervisors. Supervisor: Delivery Men were correct; we do not take old furniture. My salesman shouldn't have said that. Your other item is not available yet. Me: Who is taking responsibility? Supervisor: (silence) There's nothing I can do. So I’m left with doing all the work in order to fix an Ashley problem. I paid $250 for “White Glove Delivery “ because I’m a 100% Disabled Combat Veteran and cannot physically remove my old furniture. Salespeople can promise the world and no one takes responsibility. Supervisor did not take any initiative in resolving the problem.

Salesperson: “White Glove Delivery” includes removal of old furniture. Delivery Drivers: We do not do that. I return to the store to speak with Supervisors Supervisor: We do not do that. Me: Who is taking responsibility? Supervisor: ??? Bonus: Only a 1/3 of my items were delivered. I’m left with doing all the work in order to fix an Ashley problem. I paid $250 for “White Glove Delivery “ because I’m a 100% Disabled Combat Veteran and cannot physically remove it myself. Salespeople can promise the world and no one takes responsibility.

Because of Daniel Perez my experience was very pleasant.He was very helpful, friendly, and took the time to help me find exactly what I was looking for.

Chloe was great! Would answer questions and gives us ideas and then she gave us time to discuss and decide! I will go back and I highly recommend Ashley's furniture

Claire was outstanding! Very knowledgeable and customer service oriented. She made our new mattress buying experience stress free and we were in and out within an hour! Go see Claire before you purchase anywhere else!

Thank you Reggie and Alex for all your Help today!

Hello we purchased sectional sofa from north central exp way Ashley Store assit by sales person Billi he was very nice and helpful person very nice way he treat well trained and they said we will deliver on 15th November 2022 but before 4 days they called us and said we will deliver on 16th November 2022 instead of 15th November 2022 we said okay we will wait for 1 day. But on 16th November 2022 we received half part of sectional sofa that is 2 seats only and that driver said in this area our 5 trucks coming for delivery so just call in customer service or store that in which truck your half portion is there . We called in customer service one lady told that in 24 to 48 hours we will reply you about your half part of sofa we were not satisfied by this answer so we again called in customer service afternoon one man talked very rudely he didn’t know how to answered to customer he didn’t response properly and said we lost your sofa from warehouse now you should wait or complaint or talked with sales person on store so then i talked with Billi who is a sales person he said please wait by 4:00 pm definitely i will give you updates he didn’t called us still i called in store at 4:20 pm Billi said I am just checking just wait for 5 minutes i will call you 20 minutes passed he didn’t called us i called at 4:45 pm he transferred to Manager named is Mr. Kodi of north central store I explained whole story he said i will give credit of delivery charges $199.99 and wait till 1st December 2022 . So as a customer how i trust to him that they will deliver to us on 1st December 2022 because i read reviews they just give you time they are not delivered the right products and not taking customers problems . So I recommend to all other customers dont visit to Ashley store they giving you good discounts but products not delivered and also not good customer service very worst customer service i ever see if there negative ratings definitely i give them please visit to other store but really dont visit this worst Ashley store. They just give you excuses even Manager how to trust other salesperson or customer service. For other customers i put 2 images 1 we click whole set in store and what we received.

Ben he’s best

DO NOT BUY anything from the Ashely store. I am giving 1 star because negative rating is not an option on Google. We purchased a sofa 10/23/22, they took our cash and We were told the set will arrive in 2 weeks. After 4 weeks, they delivered half of the coach and said the rest of the pieces will be delivered in another 4 weeks. I called the ashely furniture and they said you cannot do anything other than waiting for 1 more month and hang the phone. Do yourself a favor and spend your money elsewhere... anywhere!!!

Awful customer service been dealing with them for over a year for a broken piece they delivered still no resolution

Loved my experience at Ashley store at plano, I was not planning to buy anything at that time… but Ben was explaining, very good customer care and giving me the good deal, that made me to buy one full bedroom set. Ben is the best of the best…!!!

A good furniture store .

Very professional and great customer service

Ben Manning is the best, very helpful, friendly and easy to talk with.

(Translated by Google) The seller explained to me that my purchase was for 5 pieces and they gave me 4. When I made the claim, they explained that no... that it was 4 pieces, not 5 pieces. I did know. He sent me a customer service phone # if I had complaints.... they lose interest after making their sale. Very bad attention when making claims I had to make 5 different calls from people there was always a bad connection and interference interrupted calls took me around 2 hours to complete my claim and my doubts about the purchase remained pending they did not know how to explain.... today 12/01 22 this is my second complaint of many by tel. I want to emphasize that the attention to the claim area is very bad, they do not give answers to your questions about delays and losses regarding your purchase. An employee named Juan told me to complain to the owner of the Asheley store. Luciano Alvarado seller of the store in plano tx 75075. Bad seller is not interested in customers who trust him to buy with him. I have made 2 purchases from 05/11/22 to 17/11/22 and not one has been completed. Please, more commitment and respect for those who become your hots. (Original) El vendedor me explico que mi compra era de 5 piezas y me entregaron 4. Cuando hice el reclamo me explican que no.. que era de 4 piezas no de 5 piezas acomodan todo asu conveniencia el vendedor ni se molesto en responder mis dudas cuando le hice saber . Me envió un # de teléfono atención al cliente si tenia quejas.... pierden el interés después de hacer su venta. Muy mala atención al momento de hacer reclamos tube que hacer 5 llamadas diferentes personas siempre ubo mala conexión y interferencias llamadas interrumpidas me tomo al rededor de 2 horas lograr completar mi reclamo y mis dudas sobre la compra quedó pendiente no supieron explicar.... hoy 12/01 22 esta es mi segunda queja de muchas por tel. Quiero recalcar que la atención a en el área de reclamo son muy malos no dan respuestas a tus preguntas sobre los atrasos y pérdidas respecto a tu compra. Un empleado llamado Juan me contesto que me quejara con el dueño de la tienda Asheley Luciano Alvarado vendedor de la tienda en plano tx 75075. Mal vendedor no se interesa por los clientes que le dan su confianza para comprar con el. E hecho 2 compras desde el 11/05/22 al 11/17/22 y ni una a sido completada porfavor mas compromiso y respeto para los que llegan a ser sus calientes.

THE WORST CUSTOMER SERVICE EVER I’ve been to the store 5 times and on the line with customer service 4x. Our bed broke 2 months after we received it, the bed design was faulty and was not able to hold a mattress. We have started contacting Ashley’s 2 months after we received the bed, sending photos and getting “order” emails from Gabriella, with multiple promises, documented to receive parts, with no delivery. We are unable to have a good night sleep, every few weeks I’ll try my best to post it up but it doesn’t hold and we end up sleeping in a bowl. As a physical therapist who makes numerous referrals to my patients to mattress stores to buy good mattresses and ensure they have good quality sleep I am unable to have the same experience as my wife and I wake up achey, and can’t believe in the Ashley’s brand at this point. We believe that Ashleys has failed to do it’s part in providing its “number 1 in customer service" and it’s been over a year since we first started with no solution. We were offered a 30% discount on a new bed (how generous) but unfortunately that is not a solution.

Our salesman was Billy and he was extremely helpful and patient in helping my dad, who is 92, in finding the perfect lift and reclining chair that was in stock and ready to be delivered! Will definitely shop Ashley furniture in the future!

Ben was absolutely fantastic from beginning to end throughout the sales process

I have to edit my first review because Mr Ben made me to believe everything is going to work well but is a nightmare. This is my recent review here 👇👇 I won’t even recommend my enemy to buy from here. They don’t care because they believe people will still come and buy . The only mistake I made was not to check the reviews before buying. My furniture that was meant to be delivered in 3weeks now says 23rd Dec and they are not even sure yet. And when I asked them to refund, they didn’t even hesitate to give me the paperwork to sign. Now is more 10days and I have not received my refund. Please go to other furniture stores and get what you need. I will recommend you check SIGNATURE FURNITURES .

Ben was amazing! My husband and I came in and purchased new bedroom furniture. He was knowledgeable and extremely helpful! I’ll be sure to send all my friends/family to Ben when they are shopping for furniture

My sales rep was Ben. He ordered and charged me for an item I DO NOT CHOOSE. When I called the store he was too busy to speak to me and never got a call back from him. The scheduling department will delay your delivery without notice. If I could I would have never bought from this store much less get a credit card. They do not care about you or your experience.

Dear Ashley, me and my husband went to your store thinking we would be purchasing quality furniture. Here we are 6 months later with a crappy couch that is sinking. Why you ask? Because you do not make your couches with springs, you instead use a trampoline like material that once it stretches- you have to replace the whole material. Had I know I would not have bought my couch from you. Even the 3rd party couch repair shop states most of the orders received are from Ashley and are about the cheaply made couches- that you won’t replace because “nothing is broken.” I will never do business with you and will shout it from the rooftops to everyone I know. No do not ask me to contact you separately, as I have called, texted and went in person to have this issue resolved.

Dear Ashley, me and my husband went to your store thinking we would be purchasing quality furniture. Here we are 6 months later with a crappy couch that is sinking. Why you ask? Because you do not make your couches with springs, you instead use a trampoline like material that once it stretches- you have to replace the whole material. Had I know I would not have bought my couch from you. Even the 3rd party couch repair shop states most of the orders received are from Ashley and are about the cheaply made couches- that you won't replace because "nothing is broken." I will never do business with you and will shout it from the rooftops to everyone I know. No do not ask me to contact you separately, as I have called, texted and went in person to have this issue resolved.

Jeffrey at Ashley’s furniture was very helpful in finding the best dining room chairs for us today. He made it easy and very quick. We really appreciated his efficiency and courtesy.

We received great service. Our sales person was knowledgeable and patient. When we received our furniture. One of the headrest on the couch did not click into place and the recliner got a very noticeable scratch during delivery. We are still waiting to get replacements. It is so hard to get anyone on the phone. The sales person gave us a card. We’ve tried calling him and even emailed him with pictures and we got no response. We are wanting assistance now!!

Very rude customer service. I told the lady I was unavailable the 5th and she booked it anyways and hung up on me with no warning or goodbye. Then I did the Ashley chat and was transferred 3 times. Terrible customer service.

If you buy anything from this store make sure you don't buy any thing from Billy Griffin he will lied to you to sell anything please do not buy anything from the store as well.

I called Customer Service and got the “run Around”. I was told that someone would call me back within the hour. Never got a call back. I had to go to the near by store to get my issue resolved.

The customer service was great at this location. We went in with the goal to buy a family couch and it was a success. Shout out to Lee lee!! Thank you :)!

Whatever you do, do not purchase any furniture from Ashley. They do not stand behind their products and do not take responsibility for the actions of their sales staff. Neither Ashley Furniture Plano nor the Ashley Furniture customer care center took responsibility for an issue that was ABSOLUTELY THEIR FAULT. Buyer Beware!!!

This company is a scam. They sell warranty for furniture and the warranty doesn’t cover anything. Customer service is terrible.

This was my first time shopping at Ashley Furniture and my experience was wonderful and exceeded my expectations. The sales associate, Ben, went above and beyond to show us around and he answered every question that I had. We purchased a 3 piece living room sectional, recliner, king bedroom set, mattress, kitchen table and chairs, and even some wall art and accessories. I love everything we purchased and can’t wait to set it up in our new home! We will be back to purchase a lift top table with matching end tables and a dining room set. I highly recommend Ashley for anyone looking for nice furniture with reasonable prices.

Very happy with the service I received from the sales person and the store Manager

Travis was very helpful. I spent a few hours with him and he gave me cold water which I love. He also helped pick out and envision a new look for my home. Travis is an assett!!!! I have always loved Ashley furniture it's my home store for sure!!!

Worst customer service I have ever encounter by a manager. Will never be back.

Do not recommend you buy the furniture protection plan, its taken a month and still no response. Asked for manager to call me and no one called me.

Great showroom and very friendly staff! I knew exactly what I wanted and LeeLee was very helpful in taking care of me. Online had quoted me 3 weeks for delivery, but in the store they had as early as a week available. I will definitely go back.

Lackluster sales people. We spent over an hour looking for a complete den makeover. At the end, a sales person gave us some helpful information. By that time we had price-compared with NFM .the next day we went to NFM and dropped $5k for everything we needed. PS: it's all about CUSTOMER SERVICE

Their salesman were very helpful and made sure that I left with everything I needed.

Quick and not pushy. Good quality furniture

Staff was very friendly, asked questions about what I was looking for to give me best options on purchase. Gave me the freedom to look around without hovering over me at every item. When it came time to purchase they made it possible to include delivery, setup, and warranty within my price range. Very pleased with my experience.

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George was very friendly, patient and provided us a fantastic customer service. He made sure we understood what ever process he was doing. We bought a sofa last week and the quality is pretty good. There are quite expensive furnitures here, but you can definitely find something that suits your needs. The delivery went smooth and we were kept posted on the status of the delivery.

Very Expensive High Quality Furniture

Where do I begin with this store. I ordered an whole bedroom set with a split king, a sofa, and a small bench/storage chest. First they tried to deliver only one of my two mattresses for a split king, twice. After that they told me I would have to wait two additional weeks because they didn't have the second matress in stock which would have been fine if that was what the originally told me. When I did finally receive both mattresses one of them had water damage and was still damp to the touch. One of the dresser handles was barely hanging on and two of the tracks for the drawers were already broken. The 5 drawer chest had scuff marks and a lot of superficial damage. The next delivery was the sofa and it was fine. At this point it's been about a month and a half and most everything has been delivered within the time frame I was given except for the bench storage chest. After speaking to customer service they told me I would be receiving it in about 3 weeks. Well 3 weeks turned into 3 months and after calling multiple times I was told it would be December before I got the bench. That was another 5 or so months away. After going back and forth for a year and a half now I find out that my order was canceled and not by me. Definitely not worth the hassle and I won't be shopping here again.

Mike was very helpful and very professional!

NEVER SHOP AT ASHLEY FURNITURE IN PLANO!!!! WORST CUSTOMER SERVICE EVER!!!!! 11 PHONE CALLS BEFORE SOMEONE ANSWERED THE PHONE AND THE ASSISTANT STORE MANAGER ( ALEX) COULDN'T HELP ME. 🤬

1. Check online before purchasing. Even w shipping we received the exact same furniture set for $1100 less. Exact same. 2. We have yet to hear back / receive confirmation of our cancellation at the store even though we were given the salespersons mobile which she has interacted with us before…up to wanting to cancel. We also spoke w customer service and were told the cancellation is pending the store confirmation…what needs confirmed? 3. The manager of the store was obnoxious and immature, to the point we requested the salesperson not get the mgr involved or the deal was dead. Sad. Update: Ashley furniture did reach out to us but couldn't / wouldn't meet the price. Too bad, we will never go there again.

I worked with Ben at the Plano location. Very nice, respectful, and helpful.

My sales person was personable, friendly and knowledgeable. However I feel that some details on delivery were left out and the delivery charge was not discussed clearly. The contract is a bit misleading and I am now charged a large fee that I wasn't aware of until I got home. I am also not sure of the value of the protection plan. However some of this could be on me for not reading better. Considering cancelling the buy. Would not recommend your store.

Mike was fantastic, made of our experience shopping a great one. We will look for him always. Thank you

Excellent customer service. Reggie was patient, knowledgeable, and kind. He and Dante were both great at answering questions and helping us make the right choices for our bed and dining room table.

I bought a very expensive couch set from Momina Ifthaker. Everything was smiles and happy when they were closing the deal. A week later things start falling apart. He is the story; I went in t ok pay for the extended protection plan, which Momina had said “oh don’t worry it won’t be more then 500 dollars”. When I get to Ashley I am informed that she is on vaca but the protection plan is not 500 but $790. I am completely shocked because the set it self was thousands of dollars. I called her and she totally back peddled. Everybody refused to deal with us and the manager wouldn’t even talk to us. If you have to shop there get everything in writing, don’t trust a word they say. I will never go back there again. One of life’s bad experiences.

This furniture is super cheap! I bought a living room set that isn’t even a year old and has loose fabric. They came out to tighten the fabric the furniture looks much better, but still creaks when you sit on it. The ottoman is about 6 months old and their own repair contractor told me that the foam was too small on the ottoman’s top which is now migrating away from the base. It’s not even a year old! When I called customer service they said it wasn’t a manufacturer defect and they won’t help. It absolutely is and they should fix it!

It was my delight to have worked with Ms Vesna. She was very knowledgeable and patient with all my questions. I will work with her again with future sales

Someone from customer service emailed last Monday following my review and requested some additional information which I provided. I sent another email last Wednesday and as of today ( seven days later) nothing, silence, crickets. Further proof that Ashley has horrid customer service and everyone should avoid buying from here at all cost.

Buena atención y buen precio

I am not the type of person to leave a review, but this has been a horrible experience. The people who sold us our furniture were wonderful. We were supposed to have our furniture delivered on July 20. The delivery team showed up hours early, and I was not able to make it home since it was not in the delivery time frame they said. Instead of circling back and delivering during my time frame, we had to wait until August 17 to receive furniture. We have had no furniture for almost a month. We have been sleeping on an air mattress. When I called and asked, they told us we should have been there. I work and go to school full time; I am not able to drop everything I’m doing to run home. They were not understanding or apologetic at all. I had to call six times in order to get 15% off my order for a mistake they made. We received our furniture yesterday, and again, they showed up early. There is poor communication and customer service. I love the furniture, but the stress and frustration this caused was not worth it. I will never buy anything from them again.

Excellent customer service

Salesman, Alex, was very knowledgeable and helpful with our search for a leather recliner. Answered all our questions fully.

Do NOT spend your money here. I am giving 1 star because 0 star is not an option on Google. We purchased a dining set 2/27/22, they took our cash, no issue. We were told the set will arrive in June due to supply chain delays. I understood the predicament without concern. June came and went, no table and no communication from the store. I called them and they said the chairs would be here in July and the table will be here in August (maybe).Why the heck would you deliver the set separately?! I told them to keep the chairs until the table arrives and I am delivered the entire set at once. From then, no communication. I was so annoyed, I went up there 8/13/22 and spoke to the manager, "Glenn" who seemed as if he couldn't be bothered and was nonchalant about my concerns. He said the sales man, "Alex" should have been keeping us up to date and bc Alex is part of the MGMT team, he's been busy. Not an excuse. He then said he made note on my order & will have Alex call me that afternoon to see what can be done. Today is 8/14/2022 with no call, text, nor email as promised. They had absolutely no issue taking my money six months ago but at this point, no dining set, no communication from them, and not a care in the world for their lack of customer service from their "MGMT team". In my quick research, I see the same complaint from others online so this seems to not be an isolated incident. Do yourself a favor and spend your money elsewhere...anywhere!!! UPDATE: Following my review, Ashely's responded asking for details about my order to assist. I provided the information requested & they reached out once. I sent an inquiry to the contact about my order. Since then, 10 days later, they've not responded. Further proof that Ashley has horrid customer service and everyone should avoid buying from here at all cost.

The customer service is terrible. They are unprofessional and can’t ever get a hold of anyone. Took forever to get a refund on a table that was never delivered!

I had the worse customer service i ever seen! my order for the warranty was all wrong and when i went to the store nobody cared to fi my problem. After 45 minutes of waiting for someone to help i was somewhat assisted. I left the store with nothing being done. I want someone to fix my problem and also report this terrible customer service!

Never shopping here ever again. Very bad service! My order was all wrong and when I came in nobody wanted to help me! This place is out to get your money and not care about you! When i tried to speak to manager nobody wanted to tell me who it was or able to speak to them.

Ben was very helpful and respectful towards me and my wife. We found a great couch and loveseat for our living room that will fit perfectly, and o Lu need to wait 2 weeks for delivery. We did not feel pressured to buy, and there was a great sale. Thank you Ben!

Amazing service 👏

It's an okay place to shop for furniture. We were the only customers in the entire store. I must say that the sales person was helpful.

They have a great selection with great prices. Will be returning for my next purchase.

Never go to this place worse experience I bought sofa and dinning table in 2021 December it delivered in 2022 March with damage dinning table and sofa with wrong power cable and now they don’t care I am tired of calling them and I don’t know what to do I am totally helpless

Professional and got the job done in a timely manner. Really nice fellas.

Great experience! Great Customer Service! Can’t wait for our new furniture to be delivered!

Expect issues with what you bought as well as at least a month longer wait for what you buy.

Natalie was awesome! I’m pretty indecisive so she was very patient! I would definitely recommend her! Enjoyed my shopping experience.

My wife and I had the pleasure of working with Ben. We were searching for a new sectional. We went around to a few furniture stores but did not find anything so we decided to stop at Ashley Furniture. Ben greeted us when we first walked in and asked if we were searching for anything in particular. We told him we were browsing around and allowed us to look around. He was very personable and patient. Ben did not pressure us and came by a couple of times to check on us. Once we made a decision on a sectional, Ben made the process a breeze. We can’t wait for our sectional to arrive. Thanks Ben! - Jay