Ashley Store Plano, TX

I walked in and was greeted by Jordyn, who helped me efficiently pick out my new sectional. Everyone was super nice and helpful and I will definitely be back again.

I was greeted by a friendly professional “Sleep Doctor” in a white coat. I wasn’t there to buy a bed but Betty quickly assisted me in finding the perfect entertainment center for my living room. I was in and out in 20 mins. Great experience. Betty was awesome!

Thanks to Luciano and mike for their amazing work and help thanks for everything ❤️🙏

Excellent customer service

Came here on the 6th looking for a recliner and Lee Lee was gonna hook me up. I found an amazing chair I wanted, it was on clearance. Found a slit in the leather on the right side and asked if they could take an extra $50.00 off the price. She spoke with the manager who absolutely refused to be of any assistance so I left. Sadly Miss Lee Lee missed out on a sale. Don't believe I will be doing business with Ashley again.

Had an issue with an online order and it ended up being cancelled! I needed it by this week and was worried it wouldn’t be able to be delivered in time. Went into the store and the manager Michael took very good care of me without hesitation and with a smile! Needless to say I’ll have my chairs by Thursday!!! Customer service was 10/10!

The range of designs is fairly narrow with appeal perhaps limited intentionally to cater to customers with lowest common denominator offerings. The commissioned salespersons are irritating to say the least. Not sure why this place was worth a visit.

Betty is the best. She was incredibly helpful and patient with me… I can be very indecisive! I’m very happy with what I chose and very thankful that Betty made this a great experience!

Hello? I had the best experience at ashley furniture Betty and Chris was very professional and they didn't waste my time. I got the best deal I have ever gotten anywhere else. And I recommend everyone to go and check them out. You won't be Disappointed!!

Salesman Tanvir was excellent!

Great customer service! Very helpful staff! I was able to purchase what I needed in a very short period of time.

Jordan, Christian and Mike were All Very Wonderful to work with. They were All kind and Very Helpful in meeting All my needs and This made it easy for me to keep coming back until I finished all of my business there with Ashley Furn. because of them. I have a Very Tight schedule and they never got mad or acted rude because of how many times I bothered them. I loved their Customer Service and would Highly recommend this Store to Anyone i know. I didnt feel pressured and that really helps. Thank you to All of you. Sylvia Alvizo

Vesza was amazing and very helpful.

Jordan was great! She listened attentively to what I was shopping for and provided options and helpful feedback. She even demonstrated different materials that the chairs were constructed of. If you’re shopping for furniture, ask for Jordan! She’s outstanding and deserves a raise! (And NO I never met her in my life and we aren’t related!)

I bought my new bed, couch, and mattress all together. The service and employees are very helpful. Plus all Ashely Furniture is great because they manufacture all of their inventory.

Our sales person Christian provided excellent customer service. We were able to select from a nice variety of quality furniture, and felt like we got a great deal.

Best furniture shopping experience of my life. I had a very knowledgeable salesperson, and the store manager was pretty amazing too. Neither of them were pushy. I was there 2-3 hours, and left having found everything I wanted for 2 living areas in one trip to one store. The store is large, and has a huge inventory. Best part—delivery in 3 days!

Amazing customer service!!

Amazing customer service

Loved Ms Betty. She was very patient and extremely helpful. She also has a very inviting personality.

Rude. Walked in looking to buy something and was completely dismissed. “No we don’t have that.” But didn’t even seem to hear what I asked. Guess they choose their customers based on their personal biases.

Betty Jackson was super kind, patient and nice! She guided me through my first ever furniture purchase! She made it easy and answered all my questions and was super helpful!

Fantastic customer service by Mr Christian. He had all the patience in this world to deal with me and my wife for our new apartment furniture

I had a terrible experience with this company. They first tried to deliver a damaged product, so I refused. After a week, they made another attempt, but it was still damaged, although not as bad as the first one. I requested a phone call to discuss the issue, but no one called me back. It was very frustrating.

Ty and Jay were amazing! They delivered my furniture to the 3rd floor and were so nice!

Don't shop here. Where do I begin to explain? I ordered seven items. It was supposed to come in two shipments. Here's how it actually went: 1. Every single delivery was missing parts. "Oh, we'll come back with those missing screws and whatnot," they said each time. Then they'd come back two weeks later with the wrong screws. 2. Two items weren't delivered. I reached out (because they never initiate communication) and they said they'd ship them directly to me. Two more months pass by, I initiate contact again, and they said "Oh, those products were discontinued lol." So basically, they were going to keep my money and hope I wouldn't notice. 3. There's no way to reach customer service except through texting a questionable person who takes forever to respond and misspells their own store's name ("Ashely's"). 4. More personal: The saleswoman at the Plano store fake-laughed at everything I said, even if I weren't trying to be funny. I'd rather grind my ears off with a cheese grater than hear it again. Don't shop here. Let the company sink. They don't even try to earn your money.

Bar stools were delivered before the scheduled time, which was nice, and a nice young man set them under my bar put together and ready to sit on! Excellent work, Ashley!

Great Experience. Greeted by Jordyn as soon as we walked through the door. She was very kind and engaging. She was a pleasure to work with. Jordyn made the experience painless.

ASHLEY FURNITURE IS TRASH.

Walked into the store and was immediately greeted by a salesperson. I usually prefer to walk in and look around however on this particular day, we were short on time and we told him what we were there for (a storage coffee table). He immediately took us to one that wasn't the right color. After I described our leather sectional, he proceeded to walk us to other coffee tables on the floor. We were narrowing down our choices, but he showed us one on clearance and I felt it was the one and that's the one we purchased. Ashley had the largest selection of storage coffee tables that we had seen to date.

Christian was extremely knowledgeable stumbled on no issues or questions very personable and easy to talk to, if I return I’ll be sure to request his assistance

At first I was happy that I was able to go in the store and the sales team was not pushy, but come delivery day things changed. The delivery arrived on time but the the first hiccup was that the store sales team member did not add the wooden slats that go under the mattress. Instead of finding a way to rush the slats to me they scheduled for a delivery another week out. At this point I had no bed since my previous one had already been taken apart so the delivery team could come in with no issue of previous bed still there. The second delivery attempt the footboard didn't fit with storage which is something they should have realized at the store with the side storage on the bed. Delivery scheduled out another 3 days from the second. The third delivery attempt was successful with the only hiccup being that the previous delivery did not include the screw for the wooden slats but the delivery crew on the third delivery had some extra screws of their own. Customer service was not much help. Neither the management or anyone from the store have proactively reached out to fix this bad experience with their store. To anyone thinking of purchasing from this store I advise you to check out all google reviews and not just the 5 stars as well as look up reviews on youtube and other social media. Overall I will not be shopping at this location again. It has been a headache and inconvenience.

Sales associate was awesome. Both Mike and Michael Fischer the DM were fantastic!

Great service from Christian. Very helpful, knowledgeable and made the process very easy.

Amazing service!!!!! Michael and Betty were fantastic, knowledgeable, and went above and beyond to get us approved for a couch and a mattress! Will definitely go back again!!

It was good

Ashley has a lovely store in McKinney. The sales people are friendly and professional. I haven’t made up my mind what time I will get new furniture but I it will be within 4-6 weeks. I have received quite a few calls and email though. Other than this it’s been a pleasant experience.

LeeLee was amazing and set me up with a great sofa set. Definitely gonna have to come back and buy again.

Was a great experience...no hassle...no push sale...super easy experience

Jordayn,was amazing! She knew exactly what we needed. We will definitely be back again!

Vee was awesome l, friendly and so professional.

I visited the store 3x before finally making my purchase. Each time the store was clean, well organized and super nice salespeople. They were very helpful and even priced matched their online promotion for me in store. The checkout process was quick. I am very happy with my experience so far. Waiting for my furniture to arrive.

I was fortunate to have Michael, GM and Leelee help me. They were courteous, professional and took time to walk me through the process. Because of their kindness and fun loving spirit, I will definitely purchase from them again, plus great products! Thank you.

My mattress and bed buying experience was extremely good. Vesna offered outstanding customer service.

Mike was an amazing sales guy. Listened to what I wanted, wasn’t pushy at all! I would go back to deal with him again!

Christian was absolutely fantastic, attentive, and respectful. If you’re looking for a great personality and an easy experience shopping for furniture, definitely ask for Christian.

Gayle was an amazing sales person, but it took FOREVER to get the financing application with Acima completed! Just the application. Then Acima asked me to text a copy of my driver’s license to a non existent number that sent me a link. That was one of the weirdest things I have ever been asked to do from a finance company especially after the information was manually entered into their system. It took a whole hour just to get that completed! Not sure where the incompetence should be given. Acima? Their system? Ashley Store? Not sure!

Love your products

Went well

Thanks I’m Very Please With The Service

Our experience at Ashley Furniture was a positive experience. We got a good price and our sales rep was helpful.

Great customer service from the sale staff

This store was awesome!!! Christian took really great care of me! I was about to walk out and he made the deal happen! I highly recommend this store. And ask for Christian!!!!

Ashley Store helped us alot with financing the items how we want them to be in our house and they have a really good collection of furniture. I appreciate there staff for being kind and answering any doubts we had.

Love it over there at Ashely store! Everyone is so friendly and Ms. Lee Lee is amazing! She helped us with everything and explained everything very well. Recommending this store for everyone who wants to purchase their furnitures

Suoer fast, informative and they made sure everything was correct! Cant wait for my furniture to arrive!!

Betty was the best. Very friendly and helpful. I told my husband that I was going to buy the table because I liked Betty.

No issues.

Ashley Furniture had just what I was looking! It was a pleasant experience as it’s inviting and a relaxing environment.Lee Lee was patient with me when I so indecisive and had good knowledge of the products.

I don't have enough words to explain how much I enjoyed my visit. I was overwhelmed by the generosity I received from Betty Jackson. I will definitely refer anyone that I know in need of any Bedroom, livingroom or kitchen furniture to Ashley's. I plan on returning for more needs tomorrow 03/13/2025. I love Ashley's.

The experience was amazing, great customer service thank you !

Great customer service!

The service was really great thanks

Very nice sale person and a great price on the nectar mattress I brought today

Salesman helped me as soon as I walked in the store. Very good experience

My experience could not have been better our sales rep was great very informative and had a lot of patience we will definitely return

(Translated by Google) Excellent work (Original) Excelente trabajo

Went to the Ashley store in Plano Tx on Sunday. They had couches I wanted to specifically look at and test sit. Gayle was so helpful, showed me what I needed, did not try to upsell anything and reminded me that Ashley has a layaway!! Who knew?! We don’t need the couches till May but I wanted to take advantage of sale pricing. Now i can have them delivered when my new house is done. Painless furniture shopping.

Our salesfloor resp, Vee, was great. She was patient with our specifications and after several suggestions she helped us find our perfect sofa. Lovely showroom and attentive service.

V the sales lady was very helpful and professional, I was very impressed with her service and ability to answer any questions that we had. I will definitely be shopping there in the future and referring family and friends to her.

Buying my sofa today was enjoyable, simple, fast and easy. Travis has exceptional customer service and extremely knowledgeable on products sold in the store. I will recommend Ashley Furniture to my friends and family. I use to only get my furniture at Rooms to Go but I am 100% Ashley Furniture for all future purchases.

Vee was a great associate to work with; she listened to my 'must haves'. She showed me every option available and help me find the perfect bedroom set for me.

Lee Lee was wonderful, thank you

Loved the staff at plano Ashley. Everyone has a can do...We can make it work attitude. I walked out with everything I needed for my new home, way under the expected price. My happiness was their happiness.

My visit to the store was a pleasant experience. You had most of what I needed and as a result, I made a pretty good Purchase. Today the delivery man were Knowledgeable in their set up and a very good personality. Overall, my experience with Ashley, I would rate a 10 being the highest.

Lee Lee was super nice and helpful. And the experience was quick and EASY! I can’t wait for my new furniture to be delivered on Wednesday.❤️⭐️😊 I don’t have any photos because my recliner and awesome table have yet to be delivered.

The experience was wonderful they were very attentive to my needs and everything I was looking for was addressed. I left there with a better deal then I expected. Check them out. Nice group of staff very caring. Thanks

We had a very good experience buying a recliner and a coffee table at the plano location. Our salesman was Mike Cossey, he answered all of our questions and didn't try to pressure us to buy anything that we didn't want/need. Every thing was delivered on time and as described. Delivery guys did a great job.

Very nice store. Was. Manager very considerate & helpful.

(Translated by Google) Items are stored and managed in an orderly manner, a very good experience. (Original) 物品寄存和管理有序，很不错的体验。

Betty was awesome and very helpful

Vee was an excellent salesperson!! Vee is very personable and easy to work with. Vee is very knowledgeable about the various recliners. I appreciated her honesty regarding the truth about the different types of recliners. I felt like she cared more about my comfort in buying the right recliner that addresses my needs vs a need to close the deal and make a sale!

I like that Acima Leasing is offered here since it was perfect for me as an option to consider because it is a no credit option and giving me the choice to pay it off in 90 days with low payments. Which is what I am looking for.

I purchased living room furniture from this location. We loved the furniture, but it was delivered to us with stains, so we sent it back. Then it was delivered AGAIN with STAINS. We were told that we could call Ashley to have someone come clean the furniture for us. Unfortunately, no one ever showed up to remove the stains as promised. I would not recommend getting your furniture delivered from Ashley.

I needed a couch and eventually walked out having paid what I expected. The salesfolk were rather pushy which I strongly dislike but they’re obviously on commission so whatever. They offered the five year protection plan but couldn’t tell me it was $120 until it was time to check out. They sold me on it by saying the premium would be refunded as store credit if I didn’t end up using the protection (they neglected to mention that the $120 store credit had to be used on a purchase of $500+ within 6 months of the end of the five years). They also didn’t mention the $80 delivery fee until checkout. The only way to avoid it was driving to their warehouse over an hour away to pick up the couch myself. If the price had just been marked $100 higher instead I would’ve been happy to pay it but having that fee tacked on during checkout felt very sleazy. Overall, I bought a couch I liked for a price I walked in expecting to pay, but the pushy salespeople and being presented with a low price only to have it jacked back up at checkout made for a very dissatisfying experience. I’m happy with my purchase, but I don’t plan to shop here again. If y’all had just marked your products with the price I could actually expect to pay for them you would have a much more satisfied customer.

Great service but unfortunately did not find what I was looking for

Great, courteous salesman. Travis was a big help to us.

Our associate was very helpful and friendly. We found exactly what we wanted.

Was shown multiple items of furniture of good better and best quality. Also shown high quality bedding.

Sales personnel were very helpful.

Mr.Luclano was very helpful and really a kind person.

Kareem was really helpful in finding my sofa!

Sales man was great!

Vee at Ashley Furniture in Plano, Texas was wonderful, after telling her my needs we walked right to the most perfect sofa and chair! I’m loving the quality and comfort! The store is fabulous! I’ll definitely return! Not only did I find the perfect furniture but delivery was scheduled promptly, what ann amazing experience. I will recommend Ashley Furniture in Plano to all my family and friends! I’ll ask friends and family to send Vee a warm greeting from one of her favorite customers!

Wonderful service. Staff was friendly and very helpful.

So far our experience was great, time will tell once I ordered/received my merchandise.

Excellent customer service.

My salesperson was outstanding with setting up my Ashley Advantage Credit Card. She gave a great discount on my sofa and arm chair. I plan on coming back soon for a dinning table and chairs. A big shout out to all the salespeople working on MLK Day!

Extremely helpful and got us a great deal!

very impressive with the store collection must say staff is just awesome

I don’t leave reviews normally, but I bought my first couch from here, the Elissa Court, in October and it’s been a hassle. Just 2-3 weeks after having it, the feathers from the cushions started coming out and poking me and my guests. It’s not just 1 cushion, but all 3. I have reached out to customer service multiple times and they are constantly sending me the wrong items. It’s frustrating to spend a couple thousand on a piece of furniture and the quality is not there. Also, one of the replacement cushion covers is actually worse than the one my couch originally came with. It’s wrinkled and not pleasing to look at. I have pulled out the feathers that poked me, since they were sticking out anyways, and kept them as “evidence”.

Your customer associate Betty was really helpful. addressed all of my queries and worries while I was there. I did end up purchasing my mattress online. It was quick and simple! Betty and Ashley Furniture earned five stars from my experience! Will recommend.

Vee was so sweet, she goes above and beyond. Mike was also very nice and helpful. The whole store was friendly, and they have a great selection.

DO NOT GO TO THE STORE I REPEAT DO NOT GO. AND MOSTLY DO NOT DO BUSINESS WITH LEAH POLLARD. She is rude and the cherry on top she asks for you social and applies for ashley credit cards without your approval. And management does not care. Update: i did contacted them and didnt do anything about it

Great friendly customer service experience.

Big thank you to Betty, Susie, and Mike for helping me out with my purchase. They got the job done and made sure I was comfortable during the process.

Professional, knowledgeable,friendly

They don't honor their price adjustment policy listed on their website. We bought a table and chairs 12/30. They were delivered 1/8 (damaged). We saw that the current price was $270 less than what we paid. We asked for the price adjustment and have gotten the runaround without resolution. Lee Lee was our sales associate and just said to call corporate Update: see response from the store below. More of the same "call corporate"

The general manager was amazing very helpful.

Probably the worst experience I’ve ever had buying anything. The only positives were the delivery drivers were nice and helpful and the furniture is decent quality. The rest of my order was a mess. From the beginning I could tell the focus of the sales people was to just get as much money as possible from me. They did not actually listen to what I was saying and kept me in there over 3 hours to complete the sale. Two of my beds were the wrong size. It took me calling multiple times and threatening to cancel my order before that was fixed. I also had white glove delivery on my order, but they split up my order and did not make sure both orders were with white glove. I had to assemble my bed on my own despite being assured by the sales person it would be white glove delivery. I would never recommend anyone to shop here. It is not worth the headache.

Quick. And easy to work with.

When me and my daughter first entered the place they were friendly. Customer service was great. They just didn’t have what I was really looking for only online which kind of suck but overall, I recommend Ashley furniture because of the furniture they have that I’ve purchased is amazing.

I am extremely satisfied and pleased with the way you guys treated my family and I today. I wanted four items and you guys did everything possible to help me alone this journey. Thank you Tanvir Taluder.

Ashley is a fabulous store and I love their customer service which means everything to me.

Shavon was very helpful. She was very patient and allowed us space to make our decision. She was not overly pushy and it was appreciated.

What was a great experience finding and buying new sectional with perfect rug to match at great price was soured when the wrong rug was delivered. After 3 weeks and dozens of phone calls and about as many answers about how to resolve with zero follow-up, I still have the wrong rug waiting for pick up. Customer service has gone silent, so I have to begin a dispute process thru my credit card. I'm so sad bc I'd rather have the rug I paid for. UPDATE: ITS BEEN OVER 2 MONTHS AND I AM STILL GETTING THE RUN AROUND BUT NO RESOLUTION. I have been passed around between the customer care group, the store, fed ex, the manufacturer, and an escalation specialist. They have requested pictures of the right rug, the wrong rug,and the mailing label more than once. One person finally can open and see the pics, but when it gets passed along to the next person, they can't read it, so I have to resend them. Then, when I jump thru all the hoops, they go silent until I dispute the charge thru visa. Then, I have to start the entire process again. I'm sure they hope if they drag this out, I will just go away and keep the wrong rug. It's not even close to what I paid for.

LeeLee was a great help

We had a good experience we found the living room set we were looking for and the staff was friendly and answered all our questions we are happy with our new purchase

Overall good experience. The salesperson Luciano A. was VERY knowledgeable and we ended up buying a sectional the same day. The next day we looked online playing around with the configuration and noticed a slightly lower price. Emailed Luciano and he adjusted our price to match the online price. We're looking forward to our delivery.

Bijan was of great help. He understood our requirements and availability.. he suggestions and opinions were bang on. Thank you.

Very helpful team. Didn’t feel pressured or followed around by any team members. Our team member helped and checked in periodically. Great experience

Great customer service with Bijan, we got what we needed. We will return as usual great pick of furniture

Travis had the patience of a saint! We got a beautiful dining room table & a comfy modular sofa.

Veena was excellent, such a kind and down to earth person.

I had a wonderful experience.I had been looking for sofas and sectionals online and decided to go ahead and go in the store.One evenand my sales person took me to the most beautiful sectional 4 5 hundred dollars less than what I was looking at online. We were able to get me financed.And I walked out the door a very happy and elated custo mer I will certainly shop with ashley in the future

Terrible experience, they sell you a product with the best guarantees and according to them the professionalism of their installers and when things go wrong with the delivery and the furniture, they wash their hands that they do not take care of the delivery and the factory defects. This store has no knowledge of what they sell, their deliveries are terrible and their furniture is well used by their workers, the white armchairs with stains from dirty hands, a cushion that looks marked where the head rests, the bases all poorly installed and the corners dirty .

We have service with Luciano for power sofa selection!. He provide us with professional service and help to find the match price for our needed ! Also, he offer better discount deal with final promotion price!! 👍👍👍👍👍

I had a great visit—my first—to an Ashley store, and I was incredibly impressed by the sales team at this store. Kareem, Mr. McCabe, the store manager, and 3 other associates who helped or spoke to me during my visit were genial and knowledgeable about the products I wanted. I have been in retail for years, and I could not be more delighted by the sincere interest and professionalism I received from this entire team. Thank you! I can’t wait to get my new recliner on Friday.

Betty did a great job of showing me options but not being pushy. I will return in the Spring when I.start furnishing my cottage.

Went in and was approached by one gentleman and was not followed around. He didn’t bug us very nice that way. Found what we were looking for bought it , paid for it and walked out the door very happy, we will see how delivery goes

My daughter and I had the pleasure of working with Hap (I’m not sure I’m spelling his name correctly - I apologize if I’m getting it wrong) yesterday. We were shopping for a sofa for my daughter, and Hap was such an awesome salesman that I ended up buying a sofa for myself, too! We must have spent a good three hours looking for and trying out couches. Hap was very patient and kept telling us to take our time. Neither one of us felt rushed or pressured to buy anything. Hap was very kind and had a dry sense of humor, which made the experience fun and enjoyable. If you need furniture, I’d recommend going to the Ashley store in Plano and asking for Hap to help you. 😊

Very nice team. I have primarily worked with Betty to buy a living room furniture. She is to the point and helped me a lot.

I went to Ashley because I needed a sleeper's sofa, ended up getting more furniture because the team is amazing, attentive and helpful. Thank you for guiding me through the process.

Your own experience

Great store. Associates do not bother you while you’re looking around.

2 weeks waiting on a mattress, once a delivery date was set they didn’t show up. No updates along the way. Garbage service wont spend another penny at Ashley’s

Bijan helped us find the sofa set we were looking for. Turned out we found a better sofa set with his help.

Have done business with this store for many years now and Luciano has been a pleasure to work with.

Terrible experience at Ashley Furniture. I explicitly requested a purchase method that wouldn’t involve a credit check because I’m closing on a home soon. Despite this, a saleswoman signed me up for a credit card without properly disclosing it. When I escalated the issue to the manager, Mike, his dismissive response was, ‘Oh well, we can’t do anything now.’ Completely unprofessional and careless—would not trust them with your business.

Mike at the Plano/McKinney store was very helpful. He was very Knowledgeable and accommodating.

Amazing customer service!

If your furniture is fine, you're in luck. Because the warranty lasts for more than 3 months and they still won’t come to help you repair it.

Great selection, good prices and sales people that are helpful and knowledgeable. Vee helped me and my daughter about 3 weeks ago. I'm downsizing and needed to replace a lot of my existing furniture for my new home. She knew I wasn't ready to buy that day. However, she really listened and literally took me all over the store trying to find just the right pieces for me. Today I returned to the store and purchased a sofa, chair, coffee table and a media cabinet. She was off today but Mike the store manager helped me and made sure Vee would get credit for the sale. I still need a few more pieces and will definitely be returning to Ashley.

Leah Pollard at Plano store was fabulous told her my buget and the color of fabric and she immediately showed me the perfect sofa at exactly in my budget She was extremely helpful

I give full marks to the people who helped me buy the furniture and the delivery staff. They are very good in every aspect. The delivery master worked quickly and orderly, which was very satisfactory. Thank you.

Lee Lee was super helpful and VERY patient with all of our questions. We are really happy with the pieces that we ended up with.

The 2 sales persons who helped me were extremely helpful, kind, patient and professional but were never pushy. I bought a new bed -mattress and frame both. They were knowledgeable too. Could NOT have had a better buying experience! I’d highly recommend to anyone to ask for Ms V when going to the Plano Ashley’s store.

I visited the Plano location today in search of a sofa/sleeper sofa. I had the pleasure of working with Travis Shaw. He was great! He knew all about the sofas and was quick to answer all of my questions. He was super helpful, explained everything well, and made the experience very easy!

If only that chair had been in a different color that I liked, I would’ve bought it, but that was a lot of money when I was not in love with the color. Sales people were terrific. Sorry it didn’t work out.

exceptional Service from Betty Jackson ! "I recently visited the Ashley Furniture store and had the pleasure of working with Betty , She provided top-notch assistance, going above and beyond to ensure my shopping experience was seamless. - Friendly and welcoming demeanor - Excellent product knowledge - Efficient and organized - Exceptional communication skills Betty took the time to understand my needs, offered tailored recommendations and patiently addressed all my questions.

I have already called several times and I am tired of useless answers. I bought the mattress in your store. I want an answer or where to make a claim and for someone to give a valid answer. After trying for several months to get you to RECOGNIZE MY MATTRESS WARRANTY, I'm giving up. I'm tired of waiting for someone to come and inspect the mattress. I'm tired of waiting for a call. I'm tired of sending emails, sending you photos of the mattress, and sending emails. Unfortunately, you're a fraud and a scam. A mattress that has a warranty and an invoice. I've sent emails and called countless times. I think I've received five calls to make an appointment with a technician who never shows up. Thanks for nothing. Who can I talk to to get a valid answer? How can they talk about a big industry when they can't resolve a simple claim to enforce the warranty on a mattress that has been used very little and is already deformed? Every time I call their customer service line, they don't provide any solutions. What's the point of having a warranty if they don't honor it?

(Translated by Google) Very bad experience (Original) Muy mala experiencia

As soon as My husband and I walked in Karem welcomed us. And guide us through our purchases. He was super friendly and very helpful. He answered all of our questions and explained everything to us. We really do want to thank you Karem for everything you helped us with today. If you’re needing help I would definitely ask for Karem. He has dread hair. He’s super knowledgeable and helpful.

The staff was wonderful in helping me especially LeeLee from Beginning to end She was absolutely wonderful she made everything do easy most importantly she let us decide what we wanted I thank her

Excellent Customer Service from the Sakes Rep Versna & Tony the General Manager. I was not disappointed and would recommend this store to anyone. Love love everything! .

This place is pure trash!!! Do not buy your furniture from here unless you want on going disappointment. Go to Home Zone! I have never experienced customer service so bad.

Financed the set and could not have different delivery and billing addresses. Had to call the salesman to have this updated, as well as change it in the system in order for it to be delivered to the correct location. Then delivery was scheduled for the 15th but had to be confirmed via email - the salesman didn’t even put my number in the system - and I missed it because I was moving. I couldn’t locate the delivery online without a phone number. Ended up getting the bedroom set on the 18th (after calling several times) and was told that the bed needed a box spring, which was not told to me during the buy. So we couldn’t even sleep on it after it was delivered. Horrible experience and loss of customer for life.

The customer service was phenomenal everyone was great.

We had a pleasant visit to Plano Ashley and purchased a sofa set including an extra chair. It has been delivered and is great.

Love their hairs work and the fact that they communicated so well!

Our salesman was informative and very nice without any stress and patient with us as the selection of furniture was amazing so it was difficult.to choose. We found something that fit us perfectly. Excited for the delivery this week!

they hace great customer sevices and great dials and great quality yes I,recomend,it

Delivery not yet complete; coffee table and night stand still outstanding. Please advise on delivery date. Would like to return the bar stools and take taller ones, the ones we bought are too short.

Vee is awesome!! She has been helping me for a while. That was my third time there and each time she was helpful!! She took her time and explained everything in full! Finally, I made a decision to buy!!

First delayed by months and then the delivery got delayed because of the local transfer tissues, and the folks were not ready to wear the shoe bags and they just came and ruined the inside for me.

I love it I love it

Great shopping environment and friendly service.

The location has a good staff who are accommodating and I was happy with what i saw, LEE is a nice lady

Lee Lee was very helpful in finding a mattress for my sister

The sales person was knowledgeable, helpful and very sweet. We loved picking out our furniture.

Great service, but suggest champagne or drinks

Travis (Plano, TX store) was great…. courteous, knowledgeable, transparent, upfront, and a wonderful salesperson. Very easy to work with.

Mike welcomed me at the door. Was very helpful and informative. Had me in and out quickly with my purchase and what my options were.

Vee was great and so helpful. I told her what I was looking for and she immediately provided options making for a stress-free and quick shopping experience.

Friendly people at the store but a really poor shipping experience. No communication was given when my package was damaged and not delivered. I ended up getting it a week later and the couch was stained. Probably won’t be buying from Ashley ever again.

Bought our couch September 6th 2024, was told we’d be able to pick it up from the warehouse the next day. We rented a box truck that was around $180, wasted 6 hours of my life sitting at the warehouse on the phone with Ashley because my account had a hold. Turns out they could’ve told me in 15 seconds that someone didn’t do their job right and submit the paper work, and we’d be getting free delivery. Cool free delivery now and they credited our account how much we spent for the box truck. Delivery day rolls around 5 days later and I get a call saying can’t deliver bc my account is on hold AGAIN. Have to drive to the store for the millionth time because there is no way to contact the store, get there and they say oh a manager didn’t attach the finance paperwork to the email. The most simple tasks can’t even be done and now it’s making me suffer. Been sitting on an air mattress for 2 weeks. Was suppose to get my couch the day after I bought it now it’s been dragged out to over a week. Incompetent and completely idiotic managers. Don’t do your job right then you don’t deserve to get paid. Find a new job you may be more successful at McDonald’s, or at least be able to semi do your job correctly.

Sales person was very cordial and professional. She was very helpful.

It was a tough processes but lee lee and her staff memebers helped us through it and I am very happy with my service. -sherry Ayers

Purchased furniture in June and still have not received my furniture. After several failed deliveries, rescheduling, and broken promises, I suggest that your money is spent somewhere else.

Vee was very professional, friendly and accommodating. I highly recommend her

Habton was very attentive to my needs , got me the best deals . Not a pushy sales men .. he’s awesome 😎, I will definitely be back to do business with him , location and store is clean ..

Great service! Ashley was AMAZING

Great service.

Sales person was very helpful.

Veszna was very helpful in assisting us with our bedroom selection. Vee was very thorough and professional. Recommend Ashley Store Plano.

Professional sales staff. Very knowledgeable and low pressure. Very accommodating.

Our purchase and delivery experiences were excellent. For our purchase, Luciano was excellent about answering our questions and not pressuring us too much to make a decision. He was also very helpful when I went in later for more questions. For our delivery, Jelani and his team were extremely polite and respectful and took extreme care with our items, which was greatly appreciated.

Very bad after servyces .

Is it possible to leave negative stars for a store? I don't think so, so i'll just leave this here. I don't think that I have encountered a store with a more incompetent group of employees, managers, etc. than I have this one. I ordered a bed frame, nightstand, and dresser on July 30th, 2024. The bed frame and dresser were scheduled for delivery to my apartment on August 9th, 2024. The nightstand was delayed because of shipping. August 9th rolls around and only my bed frame is delivered, no dresser. This is when I first called Ashley customer service to inquire about where my dresser was and why I was not notified about it not being delivered. I then drove to their store that evening to find out what happened and the *manager* I spoke to emailed the warehouse for me. Said there was no "phone number" for the warehouse? He stated that I would be getting a call later that evening. We all know how that ended (he did not call). At this point it is the week of August 11th, I received confirmation that my dresser and nightstand were being delivered on August 17th. It comes around and I receive no phone call, no text, no nothing about my order being cancelled. I had to call Ashley customer service 3 times to figure out why and how my order was cancelled. In between this time, I have been told that my dresser is sitting at the warehouse waiting to be delivered. Later Saturday August 17th I received a call from Ashley customer service saying that, "your dresser and nightstand will both be delivered on August 20th." Today rolls around and I get confirmation about both the nightstand and dresser being delivered. The truck gets here and the only thing that they are delivering is the nightstand, no dresser in sight. I look to my order after they leave and see that my dresser has been "cancelled." So I do as any impatient customer would do and call Ashley customer service once again. They tell me that the dresser can be delivered on August 23rd. I ask one simple question, "why? it was supposed to be delivered today." The only answer I get back to every question I ask is "I don't know ma'am." I then proceed to call this Ashley Home Store because I got my furniture here and get an answer on the other side of the phone. She proceeds to ask me what I was calling about and as I am explaining what has happened she immediately placed me on hold and did not allot me time to finish what I was saying. In my book, that was rude and very unprofessional for her to do so. I was then *transferred* to someone else (a manager?) whose only answer was "i'm sorry i was not at the warehouse today I don't know what happened there this morning." He was busy with another customer and did not really care what I was speaking about. So, I then had to jump back on the phone with Ashley customer service again and beg her to give me the number of the warehouse that is holding my furniture. I have been assured that my dresser will be coming on August 23rd, will it though? Probably not! Will I have to go through all of this once again and have no apologies or help from Ashley during the process? Yup! I hope that someone with some empathy and respect will see this and compensate for the incompetence, stress, anxiety and wasted time they have put me through. Learn to have some respect and good communication for your customers next time !!!!!!!! <3 :)

Mike Cossey, our salesman did a great job helping us find exactly what we needed for our home at a good price. I highly recommend Mike and Ashley when you are in the market for new furniture.

I liked the no pressure sales…they just helped me pick out what I wanted.

Impressed with their free delivery, reasonable pricing and great customer service by Lee Lee.

Dropped in to look into a power lift chair. Not all models in the catalog were available in store, but found one in store I chose to go with.

So incredibly upset with the way customer service and delivery service has managed our case. We had put the order in for our new bedroom set over a month ago. Delivery was set for 8/3. However we were last minute told it wouldn’t deliver since they were missing the footboard and rails. On over three separate occasions since then, we have had our set re-scheduled and countlessly called customer service to see what’s going on. They have gave us the run around, offered to give us store credit however that is not what we want. This has been a huge inconvenience. We expected our bedroom set to be here promptly, we understand mistakes happen but more than 3 times is excessive, and the communication has been so unprofessional. To this day we have not received our rails or footboard therefore our bed is not complete and it has been laying unassembled in our room. This is not our first time purchasing from Ashley Furniture so we had expectations however after this whole ordeal we plan to take our business elsewhere.

Excellent customer service and was able To answer all my questions and very satisfied with purchase

Huge store with soo soo many options for couches and recliners, that’s what we were looking for. The collection is pretty amazing and prices are fair. We got a free delivery as our bill was under 500$! We love our couch!

My experience was very good my sales person was Travis and he was very good and patient and polite.

So being I never been to this store but have passed by this many times I decided to walk in and look at mattresses while my mother who was with me wanted to show me a sectional she was very much interested in . As I entered I was immediately greeted by Betty who was immediately engaging and welcoming asked me what I was looking for and I told her I just wanted to see options on mattresses and stuff while mother looked for the sectional she wanted . She then introduced us to the manager Vincent who proceeded to team up with Betty and take care of us . They offered bottles of water to us, sat with us to see what are the best options they have and after that we felt even more welcomed. I proceeded to the mattresses to just look around and in that area I met with Tony and he was very energetic and knowledgeable, I knew right away this man knows what he is talking about ! I was really looking for a purple mattress which is something they don’t sell at the moment but he did direct to me to a tempurpedic mattress which is somewhat similar to what I wanted . This man is definitely one of the best sales person I have ever met because he made sure I was getting their deal they offered for their Labor Day special ( which is amazing that almost in the middle of August this sale is on ! ) and that I should not lose out ! I’m glad I did , His manager Tony came around and introduced himself as well . Both were professional and I could tell they are a dynamic duo those two . I gave them the nickname T.N.T because of how explosive their dynamic is ! All around this store was a great experience especially it being my first time from walking in there up until we both left I felt like I had the ultimate shopping experience. I ended up getting an amazing deal on the furniture I purchased and my mom did as well . We went in there just to look and walked out happy campers ! Looking forward to shopping there again in the near future

Great experience. Friendly and offer solutions

Tatianna was our sales rep and she was so thoughtful. She helped us get our new couch will complete confidence

Good

Whatever you do, please do not buy the protection plan. It’s been a nightmare and everyone throws you off to another department. No one wanted to assist and after 2 months of back and forth, they would not honor a protection plan I paid 400 dollars for. 3rd party said to deal with Ashely and Ashely told me to deal with 3rd party. No one would help.

I was giving this review time. The person who helped us find a bed was extremely professional. He had us try quite a few beds to ensure we were purchasing the correct bed. My overall experience with this store was great. They even setup everything for us. A+ you guys.

Vee was my salesperson and she was wonderful. I was looking for a power rocker recliner and she showed me several. Once I decided on the one I locked, she got down to business and got me the best price with her managers. Everyone involved was very helpful.

We bought a dining table, bed, and sofa set from Ashley, and they were delivered last week with minor damages(scratches). We tried refusing the bed since the damages(scratches) were quite visible. They said a technician would come and fix them, and there was no need to refuse it. Today, the technician visited and fixed part of the damage. When I showed him the rest, his response was, “There could be, but that’s all I can do.” He was pretty rude in the way he said it, and just left the place without even informing us. I didn't submit the review until today because I trusted Ashley, but the rude technician proved I was wrong. I wish I had never bought from Ashley. Yes, it was cheaper, but so was the quality. Additionally, there are so many staples under the table, and some of them have been pulled out, (by them) damaging the table.

I recently had an outstanding experience at Ashley Furniture in Plano, TX, and I couldn't wait to share it! From the moment I walked in, the atmosphere was inviting and beautifully arranged, showcasing a fantastic selection of stylish furniture. However, what truly made my visit memorable was the exceptional service provided by our salesman, Travis. Travis greeted us with a warm smile and instantly made us feel welcome. His friendly demeanor and genuine enthusiasm for helping us find the perfect bed mattress and bed frame set the tone for our shopping experience. He took the time to listen to our needs and preferences, guiding us through the wide array of options available. What impressed me the most was Travis's extensive knowledge about the products. He patiently explained the features and benefits of various mattresses and frames, highlighting what would work best for us based on our sleep habits and style preferences. He even shared insights on durability and maintenance, ensuring we made an informed decision. Thanks to Travis's guidance, we found the perfect combination that fits our home beautifully! His passion for customer satisfaction truly shines through, making the entire process enjoyable and stress-free. If you're in the market for quality furniture and a fantastic shopping experience, I highly recommend visiting Ashley Furniture in Plano, TX. Be sure to ask for Travis—he's a true gem and will go above and beyond to help you find exactly what you need. Thank you, Travis, for making our purchase memorable! We couldn't be happier with our new bed!

The store was so well laid out! Luciano helped us get a great deal on a new furniture set. Easy to set up financing and delivery. I'm so excited for our new couch and chair!

All 00000000000000!!!!! Honestly I wanted to give no stars but the app won't allow me to leave a review if atleast one star isn't lit up, I will be sure to let everyone know how horrible their service was at the Ashley's furniture store in Plano, Tx, as of July 2 2024 when I made my purchase, I didn't receive my paid for merchandise until July 17, no one helped and their were no customer courtesy, a bunch of lies from the start. I was treated horrible and don't recommend anyone to to purchase from their company. Also the horrible service was at the plano store in texas! Horrible horrible horrible horrible horrible horrible!

Me & my husband decided to take a look around in this place while we were waiting BJ food place to open up. The salesman greeted us & was very friendly I feel like he was listening to us & he was doing a great job showing us our options to fit our needs off what we were telling him. The storms pillows are awesome. !! Yes I was little nervous after making the purchase wondering if I did the right thing or not because of cost of everything. After the bed got delivered . We both sleep in the bed the 1st night. We could tell a big difference!!! Over our old bed ! The delivery guys was very friendly & worked fast & did the job correctly setting up the bed. Yes we will be using Ashley for all our future furniture needs Thanks for all help you just gained another loyal customer!

Execellent service from jakohe

Came in to the store looking to get a new dining table, Travis came through and helped us get exactly what we wanted, he was helpful and patient with the questions we had. We will definitely come back and shop here again!

I am satisfied. The customer service it's perfect friendly and so much helpful.

The check out process was to long and slow for 1 piece an accessory at that.

I had a great expierence shopping in the store the other day. Walked out with an amazing couch. Tony and Travis where a huge help in my decision making process!

Travis Shaw was an amazing exceptional salesman!

Our first visit we felt rushed Our second visit hosted by Vee was especially rewarding

Great place to shop for furniture and the staff are Great 👍

People were very helpful. They found us a great deal and went out of their way to make sure we were taken care of. Definitely come back when I'm ready to purchase again

Yes, everything went well.

I went shopping on the Fourth to get a living room set. Jakobe was helpful and not pushy. Everyone in the store was nice. I'm just sad because I forgot to ask about the Stanley cup promotion that Ashley is running. Delivery is next week and I'm super excited.

(Translated by Google) Luciano Excellent service (Original) Luciano Exelente servicio

Dustyn took care of us really well. Ashley was a great place to shop with a wide variety of options to mix, match, pick n choose from. Glad we stopped by the shop

Sale person listened to our needs, and checked stock for us since we needed a quick delivery.

Great customer service. I love that the items I wanted were in stock. And Hob was great.

Travis and Habtom were super kind and helpful. I must say the service was exceptional. I had been to Ashley before but this was my best experience! Thank you so much!

The salesman was courteous and quite helping and it was pleasure to talk him

Very helpful polite and not too pushy!!

On June 30, 2024, at Ashley’s Furniture Store… I was met by associate Jakobe Brown when I was in your store. He was so helpful with information and he measured the tables width n length. He had a lot of patience with my 3 grandchildren, ages3,4,8 years old. I was very impressed with Jakobe’s professionalism. He’s an asset to Ashley’s Furniture Store. Aleene Burrell Milt Plano Texas

Luciano was awesome and made the process quick and easy!

Horrible experience I made my purchase at this store located in Plano. Sales guy was pretty nice. He did a great job but customer service managing and anything else is horrible. They set up my delivery and they forgot to deliver one piece. Of my Bedroom set Nobody can give me answers where it was into two days later Also, they deliver my adjustable base broke tried to resolve the issue with Ashley Customer Care they throw the ball Around telling me to call the store store told me to call customer service. Customer service told me to call manufacture and got me back-and-forth for a week finally trying to resolve it since I told them that the delivery guy told my son to sign the paperwork instead of my wife. My wife was at home as well, but she was busy they didn’t ask for her is being almost 2 weeks and I haven’t been able to use my adjustable base. Never buying at Ashley’s again

Had a perfectly successful and pleasant time finding the furniture I was shopping for. The salesman, Luciano Alvarado, was very helpful, knowledgeable about the available options, and quickly understood what I was seeking. The purchase process was a breeze. I am very happy with my experience.

I have visited the Plano Ashley Furniture on a couple different occasions and have always found what I was looking for. It is a very large building with a large selection of merchandise to pick from.

Lee Lee sales rep was very knowledgeable and informative. She was very thorough and nice. I will use her again. Keith Meek

We enjoyed working with Luciano. He was professional and personable.

Lee Lee is very professional and helpful.

Great. The attendants were fantastic

Vee was phenomenal. Her primary concern was to ensure my purchase was a good fit for me. She was a wealth of knowledge, always around when needed but not intrusive at all. Fantastic experience because of Vee.

Found what I wanted on website then went to store to view in person. Decided to purchase from store and have it delivered. Excellent sales person, Lee Lee who matched the on line price and set up delivery. I would highly recommend this location, large selection and great staff!

(Translated by Google) Excellent atention . Thank you so much (Original) Muy buena atencion . Muchas gracias

I met with Lee Lee to buy a bed and mattress. The sale went smoothly, she is knowledgeable about mattresses and after I explained my needs, she set me up. Very nice lady who took care of my needs efficiently.

Darren was so helpful!

Mike was most helpful placing my order

My salesman was very nice polite knowledgeable and experience

I just purchased a King mattress with Ms. Lee Lee she is definitely the go to lady!! She was funny, kind, actually cared about what I wanted & kept looking until we found it. They actually had a sale today that was suppose to end yesterday & I got a GREAT DEAL FOR A GREAT MATTRESS. She was also able to get my mattress delivered to me by Wednesday!!! I can’t wait.

My experience in Ashley was so wonderful. The employees are nice and tend to help you. In my thoughts I recommend a staff named Hop. I recommend Hop, because he explains things good for you if you don't understand. He is a very nice gentleman and is always there if you need help. In this case, I found my right furniture with his help.

I have been shopping here on and off since 2008. So naturally I returned. At first it was a pleasant experience but then by the time delivery came, it went dark. I was told that the old furniture would be removed. The delivery men quickly told me that was false. I called the store and was immediately treated like crap by the assistant store manager, Mike. He acted like I was bothering him and he said he couldn't fix it. I have contacted corporate. I will NEVER returned to this location and have informed my friends and family that were going to go there this week, not too.Disgusting,disgraceful, and disappointing.

We came across a fine gentleman who helped us get 4 counter stools! Travis Shaw is quirky, quick witted, and overall charming . A fine salesman! He helped us so much great store and great salesman!

My experience with Ashley Furniture was remarkable due to the professional exemplary service provided by Luciano Alvarado! He was outstanding! Thank you!

I waited 3 hours for them to get my stuff fixed. I got what I wanted but it took way too long for them to fix it. Otherwise representatives were decent.

The selection of sofas was larger than I expected. The service from the salesman Vincent was fantastic. I will shop here again.

Amazing service by Luciano Alvarado great salesman and customer representative...Completely recommend him for ant questions or concerns you have for your furniture, very well prepare amd educated person!!! Exito...

So far so good I enjoyed my shopping experience with Darren. He was a nice guy and helpful. I hope the delivery goes well and the couch I bought is good quality, I am hopeful for both.

Dustyn helped us. He was awesome and deserves a five star review. However we had a terrible experience with synchrony, would not recommend financing through them if you can help it. It was a hassle.

Would not shop here - very rude sales associate encounter. Initially walked in the store and was asked what I was shopping for and told the first associate we are just looking around. A while later we were in the mattress area, still just looking around when another associate approached us and began to ask us questions. we told him we were just looking around, and he continued to ask us questions as we started to walk away from him and that area. As we are walking away he states “well you walked into our store” as if we were required to engage in his conversation. He then called us rude for not engaging in his unsolicited sales questions and walked away. He lost my business and that of my friends that were with me. I Will make sure to travel out of my way to ensure I stay away from here. Date and individual 06/02/2024 at around 12:15pm the associate was in a red polo and looked like an entitled white male in his 30s. I hope cameras caught this interaction. That associate should be removed from the store and should not be sales in general as he clearly has a attitude and poor people/customer service skills.

Vesma did an amazing job!

In March 2023, I purchased a loveseat and a chair from your store, located at Plano, Texas, and opted for insurance coverage to ensure the protection of my investment. At the time of purchase, Ashley Furniture assured me that the insurance was reliable and that I would receive my money back without question if needed. Regrettably, when I attempted to file a claim in March 2024, despite providing all necessary documentation, my claim was denied without a satisfactory explanation. It has now been three months since I filed the claim, and there has been no resolution. I have since been in continuous contact with both Ashley Furniture and the insurance provider, tirelessly explaining my situation and resubmitting the required documents multiple times. However, this has yielded no resolution. The process has been extraordinarily frustrating, with no clear communication or timeline for resolution. The promises made by Ashley Furniture and the false advertisement of the insurance's reliability have led us to this predicament. This situation has caused me undue stress and inconvenience, and it is unacceptable that I am being denied the coverage for which I paid. I have been a loyal customer, and this experience has severely impacted my perception of your brand's commitment to customer satisfaction.

This is the second time shopping at Ashley‘s in six months. Both times we’ve had an amazing experience. Everyone is super nice and professional. Our sales person Ve it’s amazing, super sweet, and knowledgeable about the product. Both managers that we have interacted with have been great as well. Our breakfast nook area furniture is from Ashley and we’ve had it for over 20 years. So I look forward to continuous great furniture going forward.

Mike was professional and knowledgeable in assisting me in my decision.

Thanks for a great experience. Lee Lee was a great help! Fast, smooth and affordable!👌🏽

This was the absolute best experience I have had with Ashley Furniture, thanks to Travis.

I had a great time with Vee. Her service was exceptional and she was very knowledgeable about their business and was able to provide me with information about my purchases. I got more discount from the store manager. Thanks to the store for making my purchase and time worth it

Lee Lee was our salesperson. She was just there for us and put no pressure. She made it quick and easy.

(Translated by Google) Luciano, very kind and helpful seller (Original) Luciano , vendedor muy amable y servicial

Travis was fantastic. He is knowledgeable and helpful without being pushy. Great service!

(Translated by Google) Luciano a very kind seller (Original) Luciano un vendedor muy amable

Great experience! Would go again for any home needs I may have.

It was an incredible experience, I really enjoyed being and shopping in this store

Dustyn was fantastic at guiding us and getting the best price. Even if it was matching an online price.

This store has everything I need! The sales staff, especially Vee, is fabulous. She was very helpful and certainly knows her inventory. She helped me design my space and her energetic and upbeat personality made my shopping experience a joy. It's refreshing in today's times to have someone who still values ethics and integrity and I believe I experienced that with Vee...not to mention fabulous and high quality products. I love it all!!

Delivery was terrible! Ashley kept rescheduling our delivery stating we were not responding to text messages to confirm dates. Never received those messages. Called customer care and discovered someone had entered our contract information using an incorrect phone number. It took two calls to get that resolved. I am amazed that after multiple attempts to obtain delivery confirmation failed not one person took any initiative to see if there was a problem somewhere so the customer could receive their furniture. Last time ever dealing with Ashley.

Very helpful and friendly and sales person ( Vee ) went out of her way to help fulfill our needs

I bought furniture that’s is damaged and they won’t refund or even give me another cabinet for my baby. I have pictures and videos yet they won’t do anything to help me. They will take your money and not take any responsibility. I don’t recommend anyone get anything from here. Customer service is extremely rude.

This was a horrible decision to purchase and work through the errors made by the store! The process isn’t over yet, but I’m ready to throw in the towel and head to @NebraskaFurnitureMart instead. @AshleyFurniture store in Plano, TX is the worst, don’t try to buy anything from them - the stories I could tell would curl your toes! Horrible, horrible, horrible experience. If I had the option to select zero stars, I would.

I am happy the be in this store Ashley I love the things I see and yes I will buy again in this store

I had a wonderful experience my sales guy was everything 🤗🤗🤗🤗

Got an extended warranty on a living room set. I have nails poking through, cushion deflating on console and no help from the warranty department. Definitely do not recommend others. I’ll be sure to let others know about the quality & not standing behind there warranties.

Lee Lee made the shopping experience painless and fast. I appreciate her listing to what I wanted and working with me !

Amazing customer service and assistance! Lee Lee and Michael were very helpful and patient. My daughter recommended I go to Ashley after I moved from Oregon to Texas. So happy she did! I had a wonderful experience and got great advice. Very happy with my purchases. I highly recommend!!! By word of mouth I will be sharing my experience to more people. Keep up the outstanding work. Thank you much!

(Translated by Google) A wonderful experience, very qualified staff. (Original) Una experiencia maravillosa, personal muy calificado.

Luciano and Darren both took excellent care of me and my shopping buddy while I looked for furniture, and the goodies, for my first new apt in decades. I have rented rooms"forever" and my selections were so important. With their help, and in fairness to Darren, as Luciano had to go assist with his 2nd language expertise, Darren waited patiently while we checked out lots of choices. He spent what seemed like a long time as we decided on the perfect recliner and I love what we all came up with!!! I will be doing all my shopping at Ashley Furniture. I am not finished filling up my cave.

Lee Lee was amazing. My husband went back and fourth for an hour trying to choose his recliner. She was very helpful. We had a great experience. I would like to note that the ac was not working properly and it was hot in the store. I hope that it is repaired soon for the employees.

Great experience, excellent customer, knowledgeable and big selection to choose from. My items were delivered within an hour after purchase. Raymond and Habtom were very helpful, I really appreciate the excellent customer service I received.

I came back to Ashley because I had brought a sofa from them 15 years ago.

Thank you Ashley Plano! I had a great experience. I had previously ordered a bed from Ashley by the phone, and after 9 weeks of not receiving my bed and sleeping on a mattress on the floor, I was getting pretty sick of it. I decided to cancel my online order and go into my nearest store and just find something they had in stock so I could finally have a bed to sleep in. The lady who helped me was extremely kind and helped me find the perfect bed for an outstanding price and a couple days later I finally had a bed!! I was in and out of the store in just a few minutes and I am super happy with my new bed!! The delivery guys definitely impressed me with their building speed, it was like nothing!! They built the bed in 5 mins!! Super impressed thank you Ashley Homestore Plano :)

Lee Lee was outstanding! She was not pushy at all. Will definitely be back to Ashley’s for future purchases.

Great customer service I saw a nightstand online that I wanted and I called the store to just purchase it. The sales agent insisted that I come into the store first and see it in person and I’m glad I did because I realized it wasn’t as the right size I was looking for but the Ashley store sales agent was very professional and helped me quickly find the perfect nightstand and I am so satisfied with my experience I’m going to come here from now on to purchase all my home furniture. I would highly recommend this place to all my friends and family. They have excellent customer service and a great selection .

Ashley Furniture of Plano made finding our perfect patio set a breeze! Sean Parks was incredible, helping us get squared-away after trying half a dozen other locations. They have a great selection across the board, give them a shot!!

We are relocating from another state and Lee Lee was there to make sure our order and delivery date was correct. She responded quickly to our texts. I highly recommend her.

Thank you Lee Lee for all of your help picking out a new recliner chair for me.

Momina Itfhaker helped select the perfect recliner. She was very familiar with the features and answered all of our questions. We will definitely shop with her next time we need new furniture!!

Deceptive Sales Practices used here! DO NOT SHOP AT THIS LOCATION! Nate (Store Manager, Mike, and Chris) are not honest and do not follow through with anything they tell you. All we asked for was to come back in and choose another sofa as the sofa that was delivered was damaged and deemed unrepairable. Our sofa and warranty is paid in full we contacted Ashley’s within 24 hrs of delivery to advise the sofa was damaged. Two repair technicians advised the sofa appeared to be refurbished. A total of 7 repairs and 4 technicians later and after being told this sofa was refurbished and unrepairable we tried to handle the matter at store level yet Nate the store manager failed to return our calls and the in store exchange we were promised by Mike was refused to be honored by Chris who was the original salesman. I still am waiting for a call back since April 1, 2024 and corporate continues to give us the run around.

(Translated by Google) Very good service. Ask for Luciano. Very good person (Original) Muy buen servicio. Pregunten por Luciano. Muy buena persona

Items are really luxurious

Darrin is great! Very helpful, he helped get me the best deal on a reclining loveseat!

This store was very professional and handled my questions well. They understood my whys behind my purchase and accommodated me based on that. Chris B was very helpful in securing what I wanted - nothing more and nothing less. He’s the reason why I continued my purchase.

Perfect service! Val was very helpful and did everything to ensure we got exactly what we needed. Thanks for the excellent support! Greetings from your German costumer!

Luciano was very helpful and made the process of ordering over the phone very easy! He sent all the paperwork via email and explained the delivery options. It was a nice experience and I would recommend him to others in need of furniture!

Great service !

Guys were friendly and set up everything where we wanted. Great guys.

Great service! Ask for Sean Parks, he was professional, knowledgeable and so helpful today. I went with a friend and wasn’t even planning on buying anything but I found a bed frame that I fell in love with and he got me the best deal! He and his manager Jacoby made it happen !!!! Thanks Ashley furniture of plano y’all rock :)

Great customer service

It’s like what I expected, nice👍

Ver was awesome and the entire staff was very helpful.

In the last few months, I have visited a few furniture stores. Up until this time, I had not been in a furniture store for 20 yrs and back then it was a pleasant experience. The furniture store employees would go out of there way to help you find what you needed. After going to a few stores around the area that idea seem to have become a lost art. Until, I went to Ashley's furniture store in Plano,. Leah was absolutely wonderful! She worked with me, with great pleasure to find the kind of recliner I needed for my disabled son and then she got with her manager to work on a price that I was pleased with and could afford. It was a great experience! I was able to walk away with an awesome quality recliner at a great price! Thank you Leah and Ashley's Furniture!

Everyone was friendly. The manager gave us a good price because of recent purchases. Our salesman was super helpful.

It was great and saleswoman ( Ms.Vee) was very helpful and she answered my questions and I recommend to my friends and family members

Luciano was great. Very friendly and helpful. We looked at a sofa over a month ago, Luciano gave us several options to buy at that time. Came back to purchase sofa and made sure Luciano was there. Very nice experience. ❣️

Very friendly and helpful

This review is a mixed review. Vee and the Plano store were great. They took care of me and worked with me and deserve 5 stars. I would use her in a heartbeat again and recommend them for being very helpful and reasonable with pricing. The pickup process at the warehouse was a nightmare. Shortstaffed, rude, no processes, and just an absolute mess. It took 1.5 hours to get my stuff and received no assistance with loading a 5 piece living room!! Strangers who were equally as frustrated were kind enough to help which preserved my sanity and faith in humanity. I would NEVER use their warehouse for pickup (plus it’s an hour away). Worst part is, they have had tons of feedback and still don’t get better… leaves a bad taste in my mouth from the whole experience.

Vee at the Plano location was very pleasent and Helpful. Amazing furniture. Worth every penny!!

Love to purchase a $1700 desk, await delivery all day, rescheduling other obligations and removing my current desk, and then never receive a delivery or hear ANY communication from the store or the delivery vendor. I am really frustrated and cannot even contact anyone. I thought buying from a real brick-and-mortar store might help prevent customer service problems I've had with online retailers, but I guess not. Would never recommend this store.

They were very helpful and knew about the furniture. My experience was good .

Sales staff was very courteous and professional. Also, they were very helpful without utilizing pressure tactics. I will definitely continue to support this establishment for future needs.

Today We went to the Plano store to see if we can find a set of dining table, but at the end when we were about to exit the store, my son mistakenly dropped a small sculpture worth of $32 dollars the store staff were all standing like something really serious happened and someone is trying to escape . And I paid for it and told the guy you know kids……

My daughter and I were looking for an adjustable bed frame. We worked with Travis, he did help us and did his best, but the frame was not compatible to my bed. Delivery driver was attentive, he looked at my bed and let me know it would not work. To me that was good. I ended up being refunded. Overall experience was good.

Travis our sales person was courteous, helpful, and not pushy. I had an exceptional experience. Thank you Travis

I have purchased a bed and a mattress. The mattress is too small for the bed, and I have called to the customer service, and the manage said there is nothing they can do about it since we didn't report it with in 72 after hours after delivery. This is crazy!

Great place and our sales person was great.

Vera, was an excellent sales person showed my family beds and mattress. Excellent Vera

Nice people and they helped me out today. I have family visiting and needed some things quickly. They worked hard to help me in a crunch.

Chris is the best! He greeted us warmly as we entered the store, provided helpful information regarding pricing and available options and answered all of our questions.

Great experience, Lee Lee was great, left us on our own (which was exactly what we wanted) and pointed us in the right direction. Perfect customer service and we found the piece of furniture we were looking for.

Great service. Not high pressure. Went Wednesday, then looked a few other places. Ended up going back for the first couch we liked anyway. Same salesman was there, and he remembered us. Took about 15 minutes to get it done. Expecting the couch in 4 days. Positive experience all the way around.

Very friendly quick excellent service.

Im sorry everything good with the table but with the bed they bring me the wrong one and the store tell that they going to help me to put everything together but no body helme with that they just delivered and left I'm not recomend this service

LeeLee was absolutely amazing, the process was so quick and she provided awesome service! 5 stars.

We are still waiting for a call back!(for 2 weeks) no follow up,no communication.! We are owed 1400.00 on a warranty problem.we have contacted the warranty company and the check was sent to Ashley’s in Plano on dec 18th.however the store mgr has said they can’t figure out how to transfer it to the furniture that we selected to replace it..please help..anybody,!!

Luciano was very helpful in finding the sofa sleeper we were looking for, in stock in the DFW area, and arranging a fast delivery. This store has a lot of variety of stock, or they can get it.

My husband and I purchased a sectional sofa from this shop, and when we opened it, we realized that one of the parts had two tears, we called the customer service and sent them a photo of that, they mailed us a cloth and their technician has to come and repair it, why a number one shop send a sofa with this issues to a customer who has totally paid in the shop without any problems and now we have to spend our time to fix it?

Excellence and honesty of salesperson Leah.

Store manager Chris was very helpful

I love this store! The sales people are always very knowledgeable and helpful

Be careful! When you purchase furniture in this store. In Dec 2023, I was placed 3 furniture in this shop. The sever name is Lee Lee services us. Her service was really good before you paid money. Because I trying went to shop communicate about my furniture damage when is delivered. She told me she was really busy. Let me contact their costumer service. Come on, I bought furniture in this shop, and I paid money in this shop. Also, the costumer service is very funny. My purpose is replaced new one for me because the furniture was already damaged when the furniture delivered. Also, the driver already take pictures and told me will be delivered new one for me. However, when I contacted customer service, the only thing they can do just send the technician come to repair. That means they made mistakes, customer must pay for it. Therefore, when you purchase stuff in this shop, you need to be careful. If any part damage, just let driver take away. Do not trust driver said replace new one later. Be careful! Be careful! Be careful!

Alex was great!! We found exactly what we were looking for.

Easy and effective!

I shop here because the prices are right and the service is too.

We met Chris and he was awesome! He was able to answer all our questions, helped us find what we want and offered us a good deal!

I was told that I could pick up my mattress at the Fort Worth Warehouse. The associate told me the warehouse was open, but after driving a whole hour across DFW, the warehouse was closed. I had customer service refund me for the mattress. I wasted time and money on gas and tolls just to come up empty handed. I ended up buying a higher quality mattress, for the same price, at a different store.

Pleasant but prices are too expensive. Travis was easy to work with.

Kareem was super helpful and would with me to find the perfect items!

Leah Pollard went above and beyond Helping me acquire a bedroom set in the middle of a hectic move, and made the process seamless!!! Thank you SO much Leah. You are GREATLY appreciated!!!

All services were excellent 👌

The Ashley store and Mr. Travis Shaw were very helpful as my husband and I looked for and finally selected our new front room furniture. Mr. Shaw was pleasant and so patient with us! Much appreciated his assistance.

store employees were very helpful

Excellent service

Chris was Great!! I would highly recommend him!!

Alex was helpful, professional and honest. I will look for him to work with again.

I walked in with my family and was greeted by Alex. We told him what we were looking for and the price range. Alex showed us our options and my wife and I decided we would have to talk it over. Understanding the moment, Alex said he would love to have our business and gave us his business card. Because of how we were treated we came back 20 minutes later and made the purchase. Excellent customer service. Thank you

Our second store as we shopped for a new mattress, we appreciated the salesman and the good deal we got. We had tried the mattress firm but were completely ignored in an empty store. Our "salesman" was texting! I asked him 2 questions that he ignored, so we simply walked out without him noticing!

If can run plz run from this place they literally lie to u on ur face no wonder their parking lot is always empty they furniture is worst in quality if anyone has any doubt go for them please do not ever ever shop at any Ashley

Great non pushy help. Found more than expected. Sleeper sofa too! Love the 5 year warranty!!

They don’t even deserve a one star either honestly! I always buy from ashley back in MN and never had any bad experiences with them but this place is totally a scam!!!!! Stay away from them, they tell you something and when you call is a totally different story, i had my furniture a week ago and I want to return it because it doesn’t fit the space and now they are refusing to return it and when I had the purchase, the sales person lee lee said we have 30 days return policy and this is what also it says on their page, don’t buy anything from them, plus the items arrived damaged and they aren’t doing anything about it.

Great service !!! Very patient!!! Excellent furnisher , this location !!

Excellent customer service from Luciano. They didn't have what I came in to see but he showed me comparable items and made the purchase process super easy.

Salesman t. Shaw was extremely rude to me and my mother when we went. He was super nice until we told him we weren’t looking for a large set and only wanted to spend 100-200 on an end table. Then he was extremely rude. Wouldn’t go back.

Very very bad disgusting people to deal with!! Bought a new bedroom set and delivered in very bad condition and super dirty condition and I just have to accept it as there is no return policy! Don’t recommend anyone to buy from them! STAY AWAY!!!!!!!

Never have been to Ashley Furniture but will definitely be back. Excellent customer service and good selection options.

Very friendly and professional personnel. Thank you for working with mt daughter and I in our furniture selection.

I recently moved with shopping for a table. Ashley had a great selection and I found a dining set right away. The representative was extremely friendly and took care of my needs.

They mislead customers, quality of Ashley’s furniture are worst I have ever seen

Lee Lee Pollard is a Sales Professional in every sense of the word. Her attention to detail was awesome. If I have further furniture purchases, I will come to Ashley.

Very nice people they helped me with all my questions

My Husband & I want to thank Luciano for his help. I’m excited to get our things this Friday!!

I placed an order for my disabled/elderly mother in Plano TX to be delivered in Chicago. To make a long story short, old mattresses were not removed from the home as promised, a mattress protector was paid for but not provided or delivered, and slats for the bed need to be redelivered. I spoke with different customer service reps and only one was eager to assist with the unmet needs a consumer. The store assistant manager was not helpful and unconcered the issue. I will not recommend Ashley Furniture to any family or friend. It is ridiculous to pay over $3000. for furniture and not receive what is ordered. I will take my business to Nebraska Furniture.

Ashley furniture associates were friendly and very professional there store was so clean and I will be back shopping there soon thank guys so much

Great! Fast and helpful. They let me look at my own pace and then when I was ready to ask questions Chris was very helpful!

Great shopping experience. Sales person greeted us after coming in the door, then lest us walk around the store shopping. After we found a couch set we were interested in she came over and answered all of our questions. We were out the door in less than an hour and now we are waiting fir our new couch set.

Had a great experience buying at Ashley and would definitely recommend it to anyone

Great experience. Nice store and help. Will go there again.

The employees in the store were very nice and helpful and professional.Mr Alvarado helped me with my purchase of a new rocker recliner. I was very happy and satisfied I will recommend you to family and friends.

Waited weeks for a bed to arrive only for it to come with half of the hardware included. What was included was already stripped, like they’d been used before. Estimate for replacement hardware is 7-10 days, I guess I’ll be sleeping in my guest bedroom or on the floor until then. Salesman wasn’t reachable to help, so I had to work with the warranty team directly. Pretty unacceptable for a four figure bed, although I’m happy with the wood finish quality otherwise.

Ashley had a great selection of living room sets. Our sales person was very helpful and made sure we were offered the most current special so that we received the best price. Delivery window was well communicated. A great experience overall.

Polite professional and quick

Our furniture delivery went very smoothly. We are very happy with Ashley and would recommend to everyone we know!

Please do not purchase from this guys without assembly. If you cannot afford or choose not to pay for assembly, Go somewhere else. There was a single page with for picture for a manual(to build a bed frame that was in many pieces).in addition, there customer service is deceptively poor. Their delivery guys are worse. This is a review after more than one purchase on different occasions.

They charged $475 for delivery, then the delivery guys gauged our brand new wooden frint door. We were passed off by Ashley to the delivery company's insurance claims company. Then, crickets. They haven't contacted us at all.

Great customer service!

Lee Lee was very friendly and thoughtful. She listened to my needs and immediately selected a piece of furniture that fulfilled those needs. It was that easy. She was that good. Thank you.

Fantastic experience! Alex was the best!

Ashley damage my house and they don’t fix more than one week.

Excellent Customer Service and Fair price negotiation

Lee Lee was very helpful,she greeted me and my family as soon as we walked in to the store. She showed me around and helped me with my purchased very satisfied with her customer service thanks lee,lee😊

Momina was very patient with us, allowing us to walk around the showroom floor alone but returning every so often to see if we had questions. She was helpful without being high pressure. The delivery guys were on time, fast in setting things up, and careful not to damage anything.

It was very good the staff was very helpful

Great price and customer service.

The delivery was on time the delivery men were very nice and I am completely satisfied with their work .

The salespeople were very nice and helpful, but not overly pushy. I worked with Kareem and Oscar to find a new power recliner. They made sure I was happy before leaving the store. It was a pleasant shopping experience!

Did not get all I ordered. They got dirt on my couch. My husband’s chair remote doesn’t work. Not good.

Purchasing my first couch ever has been a great experience thus far! Travis… man was Travis the greatest help! My boyfriend and I were almost completely defeated on couch shopping. Travis walked by, I asked for help, told him what I wanted, what I didn’t want, and the price I wanted it for. He took me to the initial couch I loved when I first walked in (but the price was ridiculous.) After some talking, him bringing over the store manager Tyler, and doing some price negotiating, we were sold. I got a great couch for a great deal. The customer service was amazing the entire time, Travis and Tyler were very personable and understanding. There are a few other items I looked at and will definitely work with Travis again if I go back to purchase. I haven’t received the couch yet because we set pick up for a few weeks out but I am very excited nonetheless. I will update this review once the couch is received to determine if the product is as good as the customer service was. Highly recommend shopping here for quality service!

Great and friendly staff!

Oscar was great to work with today very pleased with him and my purchase

It was very easy

Great low pressure sales. Great salesman. Fair price. Good quality.

The whole experience was efficient and delivery was amazing. Friendly store personnel (Alex) and delivery driver (Adrian). This is our second time shopping here and we will continue to do so in the future.

Rachel was great. She was helpful and made our purchasing experience easy.

Very friendly rep

Great service and great prices Luciano gave me!

Fast efficient and helpful

Seamless process to purchase my furniture! Professional and quick!

At the Store are very friendly and patient. I recommend

Excellent collection with best quality.

Very happy with the furniture! That being said, Ashley may need to refine their delivery system workflows. I set up a delivery date before I left the store and marked my calendar to be home that day to receive it. Instead of a convenient text message to confirm the delivery window, I got a call instead where I had to select 1 to confirm delivery - but if it goes to voicemail then the option to text them to confirm isn't there. Tried calling and the automated system had no option to confirm so I had to hassle the salesperson about it. A text message would have been FAR easier and I'm not sure if it was merely a communication preference that wasn't entered in right. Delivery date was shifted unnecessarily and I had to spend a lot of time on the phone trying to sort it out. But overall, I'm super happy with the furniture we purchased and will return for more!

(Translated by Google) The service was very good but they lied to me about the delivery of my dining room. I need it for Thanksgiving but it will be very late, that is not good for them to lie to their customers. (Original) La atención fue muy buena pero me han mentido la entrega de mi comerdor la necesito para acción de gracias pero me va a dar muy tarde eso no es bueno que mientan a sus clientes

My wife went to look at recliners and found one she liked after discounts for $699.I went with her the next day to try out the recliner and make the purchase, the price after discounts for the same recliner was $999..... it was marked up 30% for no reason. (both prices pre-tax) We dont know if it was Tylers first day but he definitely needs more training.

Better to avoid this place a complete waste of time and money. We recently bought a dining table at this location and they send different table than what we ordered on the store and than when we went back no one is ready to help and confirming that they don't handle the order/delivery issues once the product delivary and directing us to contact customer care which is total waste of time. Better to avoid Ashely for buying furniture

Chris is very attentive without being too pushy and answered our questions.

It’s ok

We have bought furniture for years from Ashley's, the quality is always top notch and our saleswoman Lee Lee is awesome!

Loved the collection and service provided

Almost Three months and I still have my table shaking. Alex from sale doesn’t help with it, he/Ashley just sell the product and don’t care about the post sale. Expensive and poor products with horrible support after you sign the papers they just don’t care! Would never recommend this store ever!

Great delivery. Kept me informed.

Victoria was very helpful, knowledgeable, and super friendly!

Rachel was very helpful but not pressuring. She patiently helped us figure out what we needed and wanted. Oscar, the manager, was very accommodating as well.

We love the Ashley store. Their sales people are the greatest! And we love the furniture we get from there as well.

Knowledgeable salesman

Disappointed that I had to order the two Recliners I purchased today and was informed that I had to drive to Ft Worth to a different location to pickup the recliners or pay a fee to have them delivered to my house. So a drive of 11 miles to purchase the items then expected to drive roughly 70 miles to pickup. Not a good experience on my end.

We purchased bed and adjustable base from this store, after the delivery of the products the adjustable base is not working properly from 2nd day we reached multiple times Ashley customer support they literally escaping from the issue by providing different manufacturers numbers each time. We literally fed up with their support. I will never recommend products from this store.

(Translated by Google) I was served by a very kind lady, she is a very special lady, she has a very beautiful charisma, her service was truly very kind, I thank Victoria... (Original) Me atendio una señora muy amable es una señora muy especial tiene un carisma muy hermoso, su servicio fue verdaderamente muy gentil, le doy las gracias a Victoria...