Ashley Store San Angelo, TX

Great

We walked in not expecting to buy what we did but extremely happy with our purchase, the store manager Gilbert was a pleasure to work with and saved us $500 on a sectional that was well worth the investment! It shall now be a centerpiece and exciting feature of our new home that we cannot wait to show off!

We actually ended up choosing to do business with another store in San Angelo, even though we had better faith in the quality of the Durapella fabric AND would have had a lower overall expense. Incurring a $400 delivery fee based on your choice of a business model is ridiculous. If we’re spending $5000+ it seems like there could be a way around it. Y’all have lost a customer over this practice.

The overall experience was fantastic! DELLIS NOBLES knows his stuff and made the whole process super smooth and got us the best deal possible. We will definitely be back

Gilbert was very pleasant and helpful with my purchase.

The team was helpful and patient with us. Definitely recommend

This company is an absolute joke! They sent me a couch that had been dropped by the warehouse employees and are refusing to fix or replace the couch. I bought the couch in March and 3 technicians have come different times and nothing has been done. The customer service gives me the run around any time I try and get my couch fixed or they cannot find any of the “notes” from the call. This company is a joke. ALWAYS SHOP LOCAL!

I gad a great experience at Ashley’s Furniture. I bought my dad a new power lift chair and we found a really comfortable one that I think is going to last him a long time. Our salesman, Dallas, stayed with us after hours to help find the right chair for him. Ashley’s is a great furniture store in San Angelo.

It took a while to be approached by a salesperson but after that all went great. We made a purchase and are looking forward to our new chair & ottoman to be delivered soon.

Awesome experience salesperson Gilbert was very professional and knowledgeable and very attentive to my needs of the furnishings I was needing.

Absolutely amazing service! Had a problem with a leasing company jerking us around but Mary Vu got us through! (In my honest opinion she deserves a raise!) she worked endlessly until we got exactly what we wanted. Very very happy with my trip today! Completely worth my day! Ashley will be our first stop before even thinking of going to another furniture store!

I was very impressed with the customer service I received. The sales person listened to my desires and allowed me to make the decision without undue pressure.

Got my reviews mixed up, Gilbert was amazing in helping me pick out a tv stand. He let me browse, and when I finally found one I loved he really hooked me up with the price! For my first time ever stepping foot in a furniture store it was an awesome experience! Will definitely be returning here. Gilbert was an awesome help!

Our experience with the San Angelo Ashley Homestore was totally awesome. We asked a lot of questions trying to decide on exactly which loveseat we wanted. Rudy went above and beyond to help us and make our shopping very pleasant!

After looking at the Ashley's website, for a specific power recliner my wife and I visited our local Ashley's in San Angelo Tx..We were met by a cordial and professional salesman named Dallas Nobles. He was very knowledgeable and helpful with our purchase. Can't wait for my new recliner to arrive!. We will be doing more business with Ashley's in the future. Great people and a great overall experience.

Ashley Home store in San Angelo the furniture is great except when something happens and your Recliner no longer works . I paid for the extra Warranty an thank god I did. The problem was with the warranty company that they had at the time. I reported my problem at the end of January and it only took them till 6/27/24 to finally receive my new chair replacement because the warranty company said they would send someone out to fix but never did. Did a video call with them to show it was not working and had to turn chair upside down to video the numbers on motor for them. Then wait for parts that never came. After numerous calls and attempts to get my chair fixed they finally said they would replace my chair and after ONLY 6 months of fighting with them I can use my Replacement chair. Just so you all know Ashley was not the problem it was the warranty company they used . So in a way it is Ashley but it was my choice to get the extra Warranty. I should have ask if they Warranty for there furniture themselves or go through a third-party, Buyer be Aware !!!!!

Ashley’s is a great place to find what you need in furniture. They have a range of products from good, better, best depending on your financial & personal preference. The customer service is excellent. Mr. Noble was very professional & helpful. He offered useful suggestions without a “high pressure“ vibe. I will definitely return to Ashley’s for future home furniture purchases.

Great prices and great customer service. Very personable and knowledgeable. Dellis was great.

Rudy was very helpful very transparent with me and my dad! He was able to give us great information with any question we asked and he was able to get us in and out. The whole process was very stress free and right to the point, everyone in the store had a wonderful attitude and overall vibe as well. Would definitely recommend!

Stopped in to see if they had any boxsprings available since they were backordered on Ashley's online store and they were able to help me get a quicker delivery! The team was friendly and helpful, I was very happy with my experience.

Customer service is awesome. They make me feel like family

Gilbert did a fantastic job taking care of my wife and I as well as my sister! He was extremely helpful and very knowledgeable. I highly recommend him and the rest of the staff. Thank you again!

We had a wonderful experience with Rudy. He was patient and let is wander through the store but immediately there when we needed him. He helped us with dining table, living room set and pictures.

They were fantastic the staff was very attentive but also let us explore without being too pushy we had kids in there and they were very understanding and showed us different options when we told them what we were looking for overall one of the better experiences I've had shopping for furniture and they were quick when we found out what we wanted they walked us through the process with ease thank you so much dallas!!!

Super friendly staff, showed us around and then let us look around unbothered until we were ready to pick what we wanted. In and out quickly, will return in the future!

Very helpful and we got exactly what we wanted.

Rudy was great. Helpful and no pressure and made us feel welcome to be there.

The furniture is a little pricey but good quality and the staff are very helpful and attentive to the style you are looking for.

Mary Vu was Amazingly Helpful and Great Customer Service.

The salesman Rudy was very helpful no pressure he was very knowledgeable and help me pick out a lift recliner that will fit all my needs

Found just what I was looking for and it will be delivered in a week or so. Great experience.

Salesperson, Gilbert, was awesome. He took his time to help me with what I was searching for.

Very friendly and helpful staff. No pressure sale tactics used. Highly recommend.

We felt we were treated very well in the store. Dellis was very knowledge of the products and we felt he was honest with us. The only reason for not 5 star was that their IT system was very frustrating when we tried to register for a drawing and again when they contacted us to set a delivery date.

Great service from the second we walked into the store. Purchased a nice recliner at a very fair price. Madi was friendly and led us to the perfect chair straightaway. Thank you so much!

everyone was very helpful

The Ashley Furniture team in San Angelo was fantastic. Mary was very patient and understanding about my needs and was willing to answer all of my questions. She worked with me and her store manager to find the best deals.

Dallas, our salesman was great! He was professional, courteous and not pushy. Dallas made our experience in Ashley Furniture a great and smooth process. We can’t recommend this store and Dallas enough when furniture shopping!! Lu

Dellis was our salesman and he was friendly and helpful. He allowed my husband and I to lay on therapeutic mattress that we were looking at. He demonstrated all aspects of this mattress. The only negative was length of time it took for him to find correct mattress online in to order to sell and set up for delivery.

I had a very good experience thank you

They were very helpful and professional. Rudy and Dallas made it easy. Great job guys!

Gilbert and his team took fantastic care of us today! We had a very unique need and they took great care of us. I’d highly recommend this store and the team there.

Worked with budget

Mary and Gilbert were very professional and helpful today. Very helpful finding the bed and bedside tables.very knowledgeable about finances and scheduling deliver

Had a wonderful experience with everything! Our salesperson Cory was excellent !I’d definitely recommend Ashley Furniture in San Angelo TX.

Great service and a nice looking store. Madi was so helpful and informative. Made our purchase easy. Will be back to buy more.

The experience was lovely everybody was nice Maddie was very nice and helped us with a lot of good information on furniture and she treated us like family definitely will be going back in the future

Very helpful with our selection & finding the best price for our budget.

The process was great. The salesman was very good at making me feel comfortable. The delivery was on time with what the text messages said. I am very happy with my purchase. I will definitely be back for a bed frame.

Customer Service was excellent! Dallas was very informative and extremely helpful in assisting me to find the products I needed.

We showed on a Sunday, and I got excellent service helping us find the furniture we needed for our home. Much appreciated. Pricing was fair, and delivery was just a few days out, which was good. That gave us time to clean up and make room for the new furniture.

Dallas was great, there were so implications that were unavoidable but Dallas helped us through all of it. Ashley’s was definitely the correct choice.

Super easy. Gilbert was the reason we bought our recliners there

Super nice salesman, made my purchase very easy, thanks sure need to keep him , so sorry I didn’t get his name.

It was five star customer service there

Gilbert & Madi did an excellent job!

My experience was excellent

The staff there was awesome will do business there again. Thanks to Madi for all the help!

Maddie and the store manager were great to work with, great knowledge of their products and very helpful. No pressure.

Wonderful service the sales person and manager helped my family find the perfect living room furniture that suited our needs. They were very patient with me since I can never decide on the style I want. The service provided was beyond what I expected. While we waited for the paperwork to process we were able to try out some new mattresses. Will definitely be coming back for all my other furniture needs.

Great, prompt and professional help from the moment we entered the store u til the t8me we left

Easy and comfortable service they don’t push you into buying they let find what’s best for you I will continue to buy at Ashley’s

Very helpful staff

Beware of convoluted home delivery..aka ..white glove. I was not able to be present for delivery . So had family member wait all day at residence. Notified by driver at 11 am they were 30 minutes away. Arrived 1pm. Viewed delivery take place on home security camera. Both drivers clearly acknowledged and expressed concern that the couch set was too big for room. Instead of providing that extra level of service and calling the customer(me) they proceeded to make the delivery anyway. I called customer service literally 5 minutes later to request a pick up. Service rep stated they will text driver. Naturally no one ever showed. I was told deliver is final … never do business with Ashely again. Had I gone to Harvertys like I initially was going to do, an issue like this would have been corrected immediately.

Such a sweet salesgirl we had. So helpful and knowledgeable. Going to love our new recliners.

Excellent customer service from the minute we walked in to the minute we left. Thank you!

The Mgr. was very nice, polite and helped us out showing us everything in the store. We wound up taking a dinning room set and an office set. Thank you.

Tammie is absolutely the BEST! She was kind and helpful while also being super personable and taking care of me and my husband. The process was painless and fantastic. If you visit this store, ask for Tammie!

Large selection of furniture. No pressure from the sales staff. Found what we were looking for and process for purchasing was easy. Would recommend.

Super customer service & information

I can’t seem to advertise for the right timeframe in which the store closes. Might wanna update your open and close times on the Internet.

Dellis was AMAZING!!

Madi Holmes did a phenomenal job! She listened, she advised & she cared! Thank you Madi for solving our sleeping problems!!

Dellis did a fantastic job explaining to my husband and me all of the adjustable beds. He gave us breathing room to explore a little ourselves, which was refreshing! Then he went over several beds with us and helped us find our perfect bed! Thanks, Dellis !!!!!

Dellis “Dallas” is professional friendly, and knowledgeable. This is my second time buying from him. Do yourself a favor and go talk to him. My advice is to buy a high-quality mattress. It’s life-changing.

I thoroughly enjoyed my shopping experience at Ashley Store. Tammie was very knowledgeable and personable. I was very happy with my purchase and look forward to shopping there again.

Staff was very friendly and informative. Was a great experience

Wonderful customer service!

Sales staff were very helpful and friendly! I found everything I was looking for at a great price point!

Fabulous experience

Amazing customer service! We went in to look around and came out with a dining room set, as well as a reclining sofa and love seat! Dellas was extremely helpful and knowledgeable towards our purchase! Definitely recommend for all your furniture needs!

Not professional

Mr.Nobles was a lot of help wasn’t pushy and trying to get the most money out of us, he showed us all of our options and helped us get what fit us best. Definitely will be going back

We purchased a recliner online. Got it delivered and it's TINY!! Like a kids chair TINY, I can't even sit in it. First time we've ever purchased furniture online and the last! I called Ashely and they won't take it back even though we wanted to exchange it for a bigger better more pricey chair. My advice don't buy from Ashley's.

Dallas Nobles had been very helpful , knowledgeable and friendly towards our purchases.

Wonderful experience at Ashley furniture getting exactly what I wanted

Clerk was very helpful, did a great job of getting us the items we needed.

Dallas was amazing and super helpful I would recommend everyone to go do business with him.

Very friendly and informative sales person. Dellis wasn't pushing us to buy anything when we told him we were just looking. After we found some items we were interested in, he helped us when we had questions and left us alone when we were discussing whether to go ahead and purchase. We are sure to do business there again.

I’m looking to upgrade to a king mattress. I had already went to Mattress Firm. Decided I wanted to shop around. Well…. As I walked into Ashley’s, no one greeted me or asked if I needed assistance. Back to Mattress Firm I go! There was a high possibility that I would still need purchase my bedroom set from you. Now that is a definite no! My home now is furnished with your furnitire. This isn’t my first rodeo, but my first time coming into this location.

Dallas was very educated and knowledgeable and patient.. I recommend him for all your furniture needs ..

Dallas was amazing! We came in 15 minutes till close and he stayed an extra 30 minutes helping us find what we were looking for at the price we wanted. Dallas was knowledgeable, patient, kind, and we are beyond satisfied with him and our experience at Ashley’s.

Thank you Tammy for all your help and welcoming us to San Angelo! You were extremely professional and personable and we appreciate that so much, you are amazing!

Representative was kind and friendly. I went in to purchase a couple of leather recliners but ended up purchasing a sectional instead. Only thing I didn’t like was most of the recliners weren’t even connected so that I could try them out. Not a bad trip though, at the end I was glad the recliners weren’t connected as I think purchasing the sectional was a better buy for my husband and I.

I went to the store with no particular couch in mind, only that I needed something simple and within reasonable cost. Tammie was more than willing to go round the entire store with me back and forth, and she helped me make a choice. She was not only patient with me but also very knowledgeable and friendly. I want to say that the entire staff are well trained in their job, they are knowledgeable. I was really impressed with the way they handled the whole process.

Very nice. Very friendly service.

Jimmy was friendly and helpful.

Dallas did a great job of helping us find a great furniture at a great price.

The employees were helpful and did not hover like some furniture stores do. My only issue was that the employee charged us for the wrong product initially, although the manager was around so things were quickly cleared up!

Browsing the store multiple times to look at one specific couch over the last couple months, and finally pulled the plug today. Miss Tammie helped us solidify the deal and made it feel like this couch was meant to be ours. Customer service played a big role in todays decision.

We found what we wanted and bought it. Not delivered yet but if we get it when they said we would, I’ll be impressed ever more.

Tammie was professional and helpful. Prices where much less than other stores. Everything was as it was suppose to be when buying

Our sales lady was super awesome . She was patient and understood our interest . She was very helpful.

Excellent 👍

Love our Ashley furniture store . Friendly and professional staff assist and help costumers make the best choice when buying furniture.

Wonderful experience! Tammy was very helpful and excellent customer service came in for a couch and left with a couch and a new friend!

So much better than my last experience!!

The guys were very helpful

They were so helpful and friendly!

Large selection of over priced furniture. The kids working could not care less about answering questions or selling a single thing so we purchased from Furniture Row instead.

See Tammie and Dallas! Great customer service, knowledgeable, and friendly. They bent over backwards to help me find furniture that suited my needs and interests. EDIT: Ashley does price matching. Be sure to check the Ashley website because the price may be lower than the in-store price. I saved $1,000 replacing my living room furniture.

The knowledge our salesperson had of the mattresses and furniture was impressive! We never felt pressured and he walked us through every single step of the purchase, warranty, and delivery! Absolutely can not wait until everything arrives!

Ms Tammie was very efficient and understood what i wanted. We.found it and personal recommendation was helpful. We had a very good experience.

The staff was so helpful and friendly. They were great to work with. I would not hesitate to recommend them.

Quick, Nice, Good service!!

We bought a bedroom set and a sofa table with 3 stools that we had looked at previously. We came back to buy due to our sales person Rudy. He was very professional and a pleasure to work with.

Great service! Very helpful

Great experience, no pressure sales.

Good service

Tammie was very kind and easy to work with, she didn’t just follow us around, she gave us time to think and then helped us make some wonderful decisions. We will most likely go back and work with her again. Rudy, the manager, was helpful as well.

Our experience at Ashley's was 10 Star not a 5. Our Professional Sales staff person was Dallas. Was not pushy, was not fast talking typical Sales man, Dallas did not push on buying something more expensive or something we didn't want. Dallas is very Professional, knowledgeable & very polite. We hv never experienced this before from other salesmen. And that is why Dallas is not a salesman but a Professional Sales staff person. The product we bought lazy boy is fantastic ‼️ we surly will return. Thank you, The Martinez

The salesperson was quite knowledgeable about what I wanted. I haven't seen the actual pieces of furniture, but she was sure it would be up to my standards.

Dallas was super helpful in finding just what I wanted.

It was a good experience, thanks to all that helped.

Had the pleasure of working with Tammy. She was patient and very helpful in helping my little family find the perfect couch for our new house. Will be coming back to do more business with her.

👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 The worst service ever !!!!!!

In-store staff are amazing..however, merchant services and customer service DO NOT communicate with each other..AT ALL! Orders on hold because of addresses not matching, payments taken but not posted..I could go on and on..and take as long as they do to deliver furniture

The manager waited on us,he was very friendly,and let us look around and take our time.We were also helped by a salesperson named Angelica,she was very nice and helped also.

Ashley’s bent over backwards for me to get a seriously beautiful couch and love seat and they was so nice to us and answered all our questions

Had a bed set delivered with no mattress and no one seems to know where it is won’t be buying anything else from there

You can't find anything on the website with all the pop ups

Dallas (San Angelo, TX branch) did a great job getting me pre-approved and answered all my questions! He was quick courteous and efficient

Guys were great.

Great customer service!

Took the payment instantly and took 7 months to deliver our table. While awaiting our table Ashley’s sent 20+ emails for promos and “in-stock” events. Will never purchase from Ashley’s again due to delay and not providing accurate reasons/time frames.

Very professional and explained the steps in getting out furniture ( sofa)

Terry is so helpful and pleasant. He makes your purchase experience very nice.

Awesome experience. Purchasing was easy. Excellent customer service provided by Terry and Dallas. Highly recommended. Will return for future furniture.

Dallas was friendly and helpful. We felt at home and we will be shopping again.

Dallas was very helpful with our purchase of an adjustable frame and temper pedic mattress. Looking forward to our future purchase of living room furniture.

On Friday, April 1st, I had a great experience at Ashley Furniture in San Angelo, TX. Dallas, the salesman, researched the furniture I wanted on his laptop, and found the exact couch and love seat in the color I wanted, at the best possible price (buy one, get one half off). Ashley can be very proud to have this super salesman as part of their team!

They will promise and say what ever they want to you in order to get you to buy but to get your delivery is another thing. Bought my couch in November and everytime I am scheduled for delivery and have it confirmed they say they someone had me rescheduled for the following week. This has been going on since January and all any one at the store can say is that it is out of their hands. Called corporate and they say to go to the store and store says to get with corporate. SO unless you want to be charged for something that will be delivering when they feel like it I say go somewhere else. A bunch of other stores in town that have better service than this.

Got a great deal on floor rugs and there was no long waiting and im happy.

Jesse did a great job answering all my questions and did his best to get us a great deal!! Recommend Ashley’s if you’re in the market for new furniture but don’t need it in a timely manner. We were initially told we would have our furniture in 3 weeks. 5 months later it has finally arrived.

Definitely one of the places that lie the most about their deliveries to ensure a sale takes 5 months to receive a table that the longest delay would be a month according to what the seller said, they always have too many excuses to justify themselves and I'm still waiting for an order pending delivery that the deadline was December 18, 2021 which I requested more than 3 months ago

Logan was very helpful. Excellent customer service. He explained the purchasing process in a descriptive manner, perfectly. This is our first purchase on furniture, and we are very excited and happy with our order and visit. We will definitely be coming back for future purchases.

Everyone was extremely helpful and when there was a hiccup with the order, it was corrected quickly. We’re looking forward to the delivery!

We came in with a "Don't Use It, Don't Lose It" certificate for protection for a previous purchase. Although Ashley does not use this particular protection (Purple Cow) any more, they honored the certificate and assisted us by answering all of our questions. We were very pleased with our purchase. We live out of the area now, but we would definitely come back to this store or any other Ashley brand store.

DONT WASTE YOUR TIME HERE Had to cancel whole order due to the incompetent employees at this store location. Originally had bought a bed on clearance and paid it in full that day along with a mattress that would have been delivered in two days. They gave us four days to pick up our bed within that time we had made the effort to pick it just to be told it wasn’t ready yet, considering it was at their fault we couldn’t get the bed and didn’t have a truck we waited until Monday to pick it up after constantly calling and being reassured it would be fine till then. Just to get a call an hour before arriving that we had lost our bed and it could be sold to us at a higher price and different date. Confused we tried to speak in person with someone but of course there was no real management present, she let us know our bed was in the back but we could not take it even though it was paid for?? She did not have any solutions or answers for us after we explained we just wanted furniture to sleep on. After realizing this sales team wasn’t going to help us we felt it was pointless having a mattress delivered without the bed. After failing to honor their original price and in there own terms this is fraud, this is a sad excuse of how business is handled, do better.

The salesmanship from Terry in San Angelo was unsurpassed. A very humble and honest man. You don’t find those much anymore at least in retain industry. His honesty, his suggestions, and attention to details were very much accepted and appreciated. Can’t wait to get my items delivered. Thank you, Terry. And thank you, Jesse, who prompted me to return from my browsing visit to come back and make my purchase.

Went to Ashley’s in San Angelo back to back days( giving them the benefit of the doubt) , I was never greeted nor acknowledged, the only person I saw was a lady behind a computer(on her phone)and she never once acknowledged me or asked if I needed anything! After walking around for 15-20 mins without anyone coming up to me I decided to leave! If this is the kind of service we get before a purchase I don’t even want to know how the service is after the sale!! I can’t believe this business is still open!!! This place shouldn’t even get a 1 star!!

Dallas the salesman was great. I see a lot of complaints about waiting for furniture. I just ordered so really can’t comment on that at this time. I felt like Dallas was being honest with me on the delivery time.

Today Jesse helped my daughter-in-law and I. He was a wealth of help. She was able to purchase the bed set she loved and still use keep her power base. Thank you so much Jesse.

The salesman and Manager were great help.

Quick service, amazing price and availability! Thanks Jesse!

Awesome experience, Staff where very helpful and amazing. Great place to shop ..

Great store. Ask for Dallas! Super helpful!! Let’s Go Cowboys!!!!

Excellent customer service and extremely helpful staff

We purchased electric recliners in June of last year and paid for additional warranty through purple cow warranty and no one will help get it fixed . One side has no power. Paying for extra warranty doesn't seem to be their problem only collecting the money. Check with local Store in San Angelo and they were not in the least wanting to help Just do sales. Never buy anything again from this store

Great accommodation from the staff. Very helpful and honest.

Dallas was very helpful! He wouldn't push for sale too hard but let us know the features and was honest with possible delay of products.

You guys should really be ashamed of yourself, how can you take someone's money and not give them their product, I ordered a chair and ottoman back in March and have not received anything. They keep blaming it on change to the company, that's not the customers problem do what you need to do to get us our merchandise. They won't call you back, the people are rude, the really want everyone to just go away so they can keep our money and the merchandise. It's not fair to us at all

So far I just get a new Mattres I'm so excited I have to wait till it comes but the agent Dallas was very nice with me in all the process I hope once I got my new pro adapt fm king Matt can rest so much better

I ordered my furniture 11 weeks ago and they are saying it will be 6-7 more weeks before I might receive my furniture. Which I would somewhat be okay with except they are already making me pay for the furniture. I will pay at least 4 bills on the furniture before I receive the actual furniture. DONT shop Ashley’s unless you want to wait 4-6 months to receive your furniture

Run, don't walk away from Ashley's. After not sending us the right couch and not the right material it all fell all apart from there. We paid for extra warranty against damage and after almost a year of run around we have yet to have our situation resolved. No they talk if mergers and can't find our account they still ask for our money. I can't write enough to explain how crooked this place is.

I wish I could give zero stars. Ordered table with chairs for my kitchen, my set arrived damaged. Second time around again same problem. Now what??????. Made in China go figure!!! So tired of it. I will never order anything from Ashley store again. Let's see what they will do this time. Update will follow......

Miguel was amazing even though he wasn’t feeling good. Dallas was so much help and we bought 2 couches and we can’t wait to get them delivered to us. We saw a dining table we will be going back to get.

Ordered furniture in March was supposed to be here in 8 weeks. Still have no furniture. Everytime I call its another lie. Just called now they are saying mid September. Called back 5 minutes later and was told October now. They lie about everything!!! Do not buy fro them ever!

I ordered my daughters bedroom set in May. We are approaching August and still have not recieved our furniture. My daughter was on the floor we had to purchase an air matress. The San Angelo store does not answer their phone calls and when they do the literally pick the phone up and hang up on you. When i go in the store they always reaasure me it will be delivered in 2 days. We have heard that for weeks now! When I called corporate I was told I am inpatient and some people have been waiting up to a year for their furniture due to COVid. I call BS! Do not buy from this company! I do not know how they are still in business. The employees in the office are polite and apologetic and I appreciate that but i dont want apologies...i want what I purchased.

This store is terrible the service stinks me and my family went in looking for a bedroom set no one and I mean no one helped us horrible service.

Was told order would be received in 4-8 weeks received one half of order at 9 weeks and currently at 12 weeks and still missing 1/3 couches that I ordered. When I call I keep getting told dates further and further out.

Do NOT shop at Ashley's! All furniture is 2-4 weeks out, "supposedly". In actual reality its 6 - 52 weeks out!!! I am not kidding! Not happy with them.

Update: this review page is useless to get help from the company. I emailed the address they gave in this reply, and was told it's not the correct one for this store.why respond then. I hope someone reads all these before they buy ..I wish I had I don't think I will ever get my purchases.its theft..with no help.BBB didn't help either. THE WORST EXPERIENCE! Don't buy from here. It's been 5 months, and I haven't received my couch. I've called every week. They don't care about you.

IF I COULD GIVE THEM A ZERO I WOULD.. We ordered a mattress replacement on Mar 12th. We.had to pay $300 for the exchange. Since then, we have not gotten ONE phone call for delivery. We called Lubbock for updates and kept being told it wasn't here yet. Whe. We call our local store in San Angelo, they tell.us it's on the next truck and Lubbock will be calling to set up delivery. When we call Lubbock we have to wait on hold for an hour or more each time. Finally on May 8th, we call and we're told that our mattress is there and available for delivery. They couldn't tell us how long it had been there. They wouldn't say why they haven't called to srt up delivery. We arrange for delivery on May 13th. They were supposed to call to tell us morning or afternoon on the 13th...no call. Called the store, they can't get a hold of anyone in Lubbock. On the 13th the store tells us that the mattress was damaged in.shipping and a replacement had been ordered. I call Lubbock and am told the MATTRESS NEVER ARRIVED. I took a day off work.for nothing, and they didn't even call to cancel. When I used the chat feature I was told they couldn't see store orders only online, the rep I talked to on the phone told me I was mistaken...meaning he called me a liar even though I knew who I had talked to. I told him that I had put.in a request for a call back the first time I called on the 13th and never got one, and this had happened before. The reps say that we are putting pur own phone numbers in wrong...every time. But guess what, you dont put a number in. The system recognize our number. Filed a complaint with BBB...though judging from reviews...it won't matter. Tried to call corporate...they can't do anything. Still no mattress, no update.

If I could give zero stars I would. I order my living room set in April we have fought to get the pieces we have now I am waiting on the last piece. I can’t get ahold of anyone in the store or customer service now. If my call goes through they hang up right away. I was supposed to have it Monday now it’s Friday and still not here!

I purchased bedroom furniture in November 2020 and STILL have not received all of it. I have made multiple calls to try to find out anything about the status of my order and can't ever seem to get answers. No one at the San Angelo store is helpful; they don't even call you back. Speaking to several people in person at the store did no good. Ashley's customer service is the worst I've ever dealt with. They leave you waiting on hold for an hour or more and no one ever answers. There is an option to leave a message asking for a call back, however, no one ever bothers to call back. There is no follow-up whatsoever from anyone to reach out to the customer in regards to the status of their order, communication regarding delays, etc. I guess once they've been paid in full they just don't care any more.

The guy who sold us the furniture was great, but we purchased our furniture in March and were told 2 to 8 weeks for delivery. We called to check on the status of our order and were told mid May. Mid May comes along and we call again and now we are being told June for delivery. We would like to be able to get a better delivery status but no one seems to be able to do that. I'm afraid Ashley's will keep pushing the date back and we will be waiting a year before we get the furniture we paid for in full. I have tried to contact the information given below on the reply and have not received help from there either. San Angelo is a franchise so I cannot seem to get help when I use the contact information online either and now I cannot get the local store to answer phone calls. I will be going to the store Monday and attempt to speak to a manager about getting a refund.

very helpful and explained everything down to a T and everyone was so nice. and Barbara Reyes was also very kind and made sure we were happy with our purchase

Now that I've received my furniture after my purchase on January 06, 2021, I wanted to submit my review (today is May 11,2021).When I purchased my love seat and rocker/recliner, I was told that delivery would be by the end of January. When February arrived, I was told the rocker/recliner would be delivered but we'd have to wait on the sofa. We didn't buy a sofa so when I tried to correct the salesperson, they argued with me over my purchase. Once I contacted the warehouse about my order, it was corrected and was told I would get it by the end of March. I called about when the delivery would occur and was told I'd have to wait until mid April due to the love seat was not yet available. Well, time passed and I called for delivery once more. Finally, I received my love seat today.Will I buy at Ashley's again? NO I WILL NOT!! Do yourself a favor, ask about the cancellation policy before you purchase from them. Get a guarantee in writing about delivery. What is a reasonable time frame for delivery if your purchase is not in the store. You might have a better experience but I did not. Buyer beware!

The day of purchase an area manager was in the store and was able to price match for me. Saved a lot of $.

We have yet to receive our sectional that we purchased in January. We’ve called about five times and they’ve told us we’ll get it the middle of February. Then middle of March. Then April 22 and then May 1. I doubt we’ll get it today. I will never purchase anything from Ashley again. Yeah I get that covid happened but if you can’t promise that you have the products that a consumer purchases and pays money for then don’t sell your products.

Easy in easy out process. Online price match and extremely helpful staff. -Barbara Reyes-

Poor customer service. Miscommunication. I do not recommend this company to anyone

If I could I would not give them a single star I ordered and sectional over a month ago and was told I should have it by Easter weekend and when we called they said they don’t have it and it’s been constantly fighting online chat agents and the phone agents to get my furniture I paid in full for I finally got 1 piece and waiting another 2 weeks to get the rest of my furniture when they have told my wife it’s in the warehouse but they are waiting to deliver it Me and my kids literally are sitting on the floor waiting for our furniture this is a poorly ran company with very poor management and terrible customer service I would not recommend Ashley Furniture to anyone do Not shop here they will take your money and make you wait months for your products.

My husband and I had multiple questions for the salesman, and he was very patient with us. He made sure to give us all of our options and didn't pressure us either way. We are pleased with the money we saved by going to Ashley's.

Dallas and the other associates were very helpful and provided a lot of good information. They did not pressure us as a lot of salesmen do. They left my husband and I alone to discuss our options. They made us feel very comfortable and welcome in their store. Best of all they spoke with me as well as my husband. Most salesmen tend to ignore my comments and questions and only speak to my husband, but not Dallas and associates. Plus they explained everything clearly! Love you guys! I would definitely return and recommend this store. I also want to thank Barbara Reyes.

Dallas and Barbara Reyes was a great help to help us figure out what will work best for our space and moving often. Dallas remembered who we were and what we had talked about when we came back in to make our purchase.

This is my second time in this month I buy form Ashely . I still haven't received any thing on the first order that I ordered at the Abilene Ashley Store on the beginning of April. I call and I'm on the phone line up to an hour and I have to hang up. But finally I got someone last week and I was told I am suppose to receive my first furniture this week. She said they would let me know what day but still have not received nothing. Even after this bad experience I stilled ordered again this week. I like your prices and quality looks good. But I had a good experience in San Angelo and they worked with me where I needed to be. But I let him know about furniture I'm still waiting on from Ashely and that I haven't had a good experience, and that I needed at least to be called and let me know something about my order. He assured me that I could call at anytime to their Ashley store there in San Angelo and that I can ask for him or I could call him for any questions on my order. So I'm hoping I will hear something soon about my first order and that this second order I will be informed as well. Thank you Barbara Reyes for getting in contact with me and checking on me to make sure I was taken care of. I appreciate your concern.

We bought a dining room set in January and were promised 7 to 8 weeks delivery...it is still not here...DO NOT BUY FROM THIS COMPANY. They will take your money and deliver nothing. We were told by an employee at the San Angelo store that our salesman, who does not return calls his, has a 400 name list of customers on his desk of people he is supposed to call about their orders...Read other reviews...they are the same...wish we had read them before we bought. 60 MINUTES ANYONE?

I placed my order for a Tempurpedic bed in store and everyone there was just delightful. Waited 2 weeks for the bed to arrive which was no problem i expected that, then the delivery came and that’s when the nightmare began. They brought the wrong mattress so I obviously refused to accept it. I was told i would be called back later that day for a reschedule with the correct item. No one contacted me. I tried contacting the local store and they told me i would need to contact customer service, then customer service said i would need to contact the store, i just keep getting the run around. I don’t know where my bed is. Finally i convinced someone in customer service to quit hanging up on me and they still insisted that they could not look into anything. And that i would need to speak to someone in the store. I called the store again and they claimed their system was down even though they addressed me by name when i hadn’t given it. I’m just getting the run around, I’m out almost 5 grand with nothing to show for it and since Ashley’s doesn’t offer carry off of your old furniture i tossed out my bed because i was expecting a new one later that day. Also in regards to the delivery they called me and told me they had the wrong mattress and would have to reschedule but wouldn’t charge me a reschedule fee like it was some favor they were doing when it was there mistake. After some back and forth they actually said i could keep the mattress they were bringing instead i asked if it was a medium firmness which they said it was, it wasn’t so they lied to me and that’s why i had to refuse the order after it arrived.

I was very pleased with my Ashley Home Furniture shopping experience. The furniture is high quality and I wasn't pressured into making a purchase. I would definitely purchase from this store again. Bill Marr cc: Barbara Reyes

Terrible company to buy from definitely. my wife and I bought our furniture from here and it still hasn’t been delivered. It’s been over 3 months and haven’t heard a thing. They don’t accept refunds only store credit which means we can’t even get our money back from these crooks. BUYER BEWARE definitely stay away!

Barbara Reyes and the staff were very helpful and knowledgeable. We got our dream living room furniture at an affordable price.

It's been along time since I have shopped here ,but I will go back . Everyone was supper nice and prices were right on point . Barbara Reyes

Awesome Experience! Thanks Madi!! As soon as we walked in, we were greeted with comfort and joy!! Madi made sure we walked out with what we wanted using our budget and not a penny over! Michelle and I recommend Ashley Furniture to everyone looking for a bargain! Thanks 😊 Danny & Michelle Villanueva

Great furniture and great sales reps. Thanks Barbara Reyes.

Salespeople were helpful without being pushy. I will shop there again.

Associates were friendly and didn't pester me

Sales staff was very helpful and knowledgeable

Do not order from Ashley's. Their sales store team is great. However, once you buy the sales team no longer helps you, they will re-route you to call the customer service number. I have been waiting for my furniture for 10 weeks. I have been charged for something I technically do not have yet. I have called the customer service number multiple times and I have asked for a call back and no one has called me back. No one can tell me the shipping information for my furniture. Its not worth buying from Ashley's. Just order from Big Lots, Amazon, or JC Penny.

Do not order from Ashley's. Their sales store team is great. However, once you buy the sales team no longer helps you, they will re-route you to call the customer service number. I have been waiting for my furniture for 6 weeks. I have been charged for something I technically do not have yet. I have called the customer service number multiple times and I have asked fore a call back and no one has called me back. No one can tell me the shipping information for my furniture. Its not worth buying from Ashley's. Just order from Big Lots, Amazon, or JC Penny.

11/2020: The sales associates were all very helpful and nice, I got a great deal on a whole new bedroom furniture set and everything will be delivered to my home which is great! Update 3/16/2021: I still haven’t received my dresser for my furniture set and I got the other items maybe a month ago. Don’t waste your time at this place. I can’t even get ahold of anyone on the customer service line to figure out where tf my furniture is. This whole situation has been a pain. And the furniture isn’t even worth it. I’m just going to start building my own furniture, it would be faster at this rate.

Great experience and received a call from Barbara Reyes much appreciated!

I purchased my furniture November 5, 2020. It’s now four months later and still have not received it. I’ve called the store in San Angelo at least four times. Keep getting the run around.

Everyone was very helpful and attentive

Salesman, Dallas, was extremely helpful with our purchase! Follow up call from Barbara Reyes was positive as well! I am updating my review and changing from 5 stars to 1 based on terrible customer service after the sale. I was provided 3 different arrival dates for my furniture and all have come and gone. Now I cannot get in touch with anyone and calls to the store go directly to a full voice mailbox. Email communication to customer service has been ignored as well. The inability to reach anyone or get a clear answer is extremely frustrating. I will definitely not be shopping at their store in the future.

Dallas helped us out instore and didn’t pressure us into anything. He gave us our time and answered our questions when we had any. We purchased a new bedroom set with ease. Barbara Reyes called me the next day to reassure that I had a great experience. Hopefully delivery is as easy.

So friendly and helpful. Had a great experience at the Ashley's in San Angelo 💯

An stylish store with quality furniture not El Cheapo....But you pay for what you get. If you want long lasting furniture this is the best place to shop.

I did not have a good experience with the store in San Angelo. The lady charged me 3 times for my one purchase of my couch, and It also isn’t showing the couch under my orders.

Great service. I’m very happy with my purchase I got with this company. Speaking with the service team member helped me get exactly what I was looking for. As a first time buyer He explained everything out for me. Thank you Barbara Reyes as well

Samantha my sales lady was very respectful she introduced herself asked what I was looking for we visited on that and then she allowed me to shop the floor and didn't tell tail gate me which was awedome!!! but checked on me frequently and the end result waz I found exactly what I was looking for no pressure even got a really good deal from one the CEO from Lubbock, Tx who just happened to be in the house I enjoyed my experience it waz my 1st time buying something from ashleys furniture store and I would highly recommend it again To friends and family. Thanks for cistomer service following up with experience Barbara Reyes

Miguel at the San Angelo store helped me find the perfect mattress set. Barbara Reyes followed up to make sure I had a good shopping experience.

Very attentive and not pushy Barbara Reyes

Loved Sonnie, she knew exactly what we needed and went above and beyond, so glad that Barbara Reyes knew that she would take excellent care of us.

Had a great experience at Ashley's in San Angelo. Found a living room set we liked and ended up purchasing. The salesman that helped us was very friendly. The sales manager from Lubbock was in town and helped us get the best price possible. Barbara Reyes called me to make sure we had a good experience. Furniture had to be ordered, but I don't need it right now because we are remodeling first, so that was not a big deal.

Great customer service researching exactly what I need and matching prices. Thank you Barbara Reyes for the follow up as well to make sure I was a satisficed customer.

I am so very pleased with my purchase of a sectional couch from Ashley Furniture. It is well made and looks great in my living room. I appreciate Barbara Reyes checking to make sure that everything went well with my purchase and that everything is still perfect with the furniture. Ashley salesperson and customer service persons have been great. Thank you

Thanks for all the help Barbara Reyes! I'm so happy with my recent purchased in Ashley.

Barbara and her staff were very knowledgeable about furniture I viewed online and came to the store to look at. They were able to price match other retailers which I thought was great and I received free delivery! Will definitely be coming back.

I had an excellent visit to Ashley HomeStore they were willing to do anything to work with me and my Husband to get the things we wanted and Barbara Reyes was also good with making a follow up call on how my experience was.

great service! (Barbara Reyes)

We bought a new living room set, with electric reclining. Our salesman was so very helpful. If he couldn’t answer our question, he went and got the correct answer from the GM, Matt. Everyone went out of their way to make sure we were happy with our purchase. The delivery people were very professional. Placed each piece where I wanted it. Even when I changed my mind and wanted it in a different spot, they smiled and never got rude or impatient. I would absolutely recommend Ashley HomeStore to anyone looking for quality products, that are reasonably price.

This is the second time we have bought furniture from the San Angelo location. Sunni has been helpful and we will likely purchase more from that store in the future.

Great selection, Best prices and AWESOME costumer service 10/10 recommend for your furniture needs! Barbara Reyes

I purchased a sectional from this store and I couldn’t be more happier. The customer service was amazing and delivery was quick. Thanks Barbara Reyes for all of your help!!! I will be doing business with this store again.

My experience was great, fast and excellent customer service! Would definitely recommend to anyone. Barbara Reyes called me to inform me of survey. Thank you!

Today 04/20/2021: I called two weeks ago to find out the status of my couch. I was told that it would be 4-6 weeks and had approached the 6 week deadline. I was told that my purchase would not be delivered for another month. I was transferred to customer service and left a message to have the call returned. It was not returned. I also emailed my CSR, Barbara, and have not received a return email. I called the store today, no one picked up and the customer service line was busy. I'd really like to cancel my purchase. 02/24/2021: Had a great time picking out a couch at the store. My salesman Dallas and my follow up contact Barbara were great.

Barbara Reyes and her team were very helpful and efficient. I’ll be coming back for my next furniture purchase.

Bought furniture in November and it got delivered in February after they said furniture should be delivered in no more than 2 weeks and terrible customer service. Never Again

Less the zero stars!!! Absolutely horrible service!! Waiting over two months for over $12k worth of furniture. We keep getting the run around. Staff have been terminated at the local San Angelo TX store due to poor service and communication. Deceptive trade practices. Transferred to customer service each time when we inquire about our order. Wait times over an hour to speak to someone. Given multiple delivery dates which never happen. Received a bill for furniture that has not arrived yet! Will report to BBB and an attorney. Asked again to speak with a supervisor and was told "they were going to be to busy to speak with me due to a big sale they have going on at 10am in the morning?" Really? Do not purchase from them!! Order somewhere else!

I purchased some furniture from ashleyhomestore in texas. Amazing service. Also thank you Barbara Reyes.

Over 3 months and no furniture! When you call to ask about it they are rude! I will never buy anything from this store again! I have never had furniture take more than 3 weeks from the other furniture stores I’ve ordered from over the last 20 years. Ridiculous!

All of the 5 star reviews are for purchases. Scroll until you see delivery posts. This place will take your money and never give you your product.

Barbara Reyes gave me a follow up call to ensure I was satisfied. I recommend Ashley

If I could give zero stars i would. Do not shop here. We ordered and paid for my daughter's chest of drawers and mirror on Nov 22nd 2020 and still have not received it. They have my money and I can't even talk to a manager about it. I just get the run around every time I call. And when they say they are transferring me to a manager I get a general customer service voice-mail. I consulted the better business bureau and they informed me that they have 188 active complaints with this same issue. I was advised to report this to the Texas attorney General as a theft which i am doing tomorrow. I don't know if I will ever see my money or my furniture. This has been a nightmare. And it was my daughter's birthday furniture.

Friendly, informative. Salesperson was not pushy and let us browse at our leisure but would check on us for questions. Salesperson knowledgable about recliners.

Concur with the same reviews that were made in 2021. We ordered a whole bedroom set and we're told 2-6 weeks at the time of purchase. Just went today and was told "most" of our order will be in by the end of February which is about 15 weeks if it actually shows up at the end of feb. no refunds, no compensation, no apologies, nothing. The part that upset me the most is they KNOW this is happening, so quit telling people 2-6/8 weeks!

Quick and easy to purchase not only my bedroom furniture but other pieces I wanted to add on to my home. This is a wonderful store. Thank you Barbara Reyes.

Great Customer Service and very quick to solve my problems. Barbara Reyes was wonderful!!

Dallas and Barbara Reyes were great to work with at the San Angelo location.

Barbara Reyes at Ashley’s was great. Everyone was so helpful and I can’t wait to receive my furniture.

We purchased 2 bedroom sets for our children from Sunni at Ashley's in San Angelo. She was very pleasant and was very helpful with trying to find the perfect sets for our boy and girl. She answered all the questions we had and made sure to clearly explain the terms of the financing. They also provide free delivery and set up as part of the purchase, which was a plus! Barbara Reyes called me today to request I complete this survey. Because we had such a great experience, I would highly recommend this furniture store and we will go there for any future furniture purchases. Teresa Delgado

The staff was very friendly and accommodating! They made us feel very comfortable with the decision we made and gave us a great deal!

My mom and I went to Ashley Home Store looking for a picture. We were greeted the moment we walked in by a wonderful sales associate named Sunni. She was just the type of sales person we like! She greeted us but left us to browse without hovering or trying to push us into making a purchase. She was readily available when we needed information. My mom was called by a very friendly lady, Barbara R., who confirmed our order and made sure we were satisfied with the service we received. This was a really nice change of pace! Most stores don't follow up with their customers after the sale. My mother and I were both very satisfied with our shopping experience at Ashley and are actually considering the purchase of some new living room furniture because of this trip to the store. Thanks to Ashley and their staff for a great shopping experience!

We were told our furniture would be here in 2-6 weeks and here we are almost 10 weeks later, still on furniture. Communication with this company is a joke. Had to wait on hold for over 75 minutes. Will never shop here again!

Great service, not pushy, allowed us to make a decision without hovering over us. The whole process was quick & easy. Everything was explained in detail in regards to purchasing and delivery. Barbara R- review associate

I was shopping for dresser and browse the store and ask questions. It was a pleasant shopping trip and salesman Dallas answered questions. I received survey by Barbara R.

In my previous comment I left five stars… over four months ago. I’m sorry Ashley’s, you dropped the ball! I was told when I purchased the sofa that it would be delivered from 2 to 6 weeks. It is now been 18.5 weeks!!! I am paying out the sofa that I don’t even have!!! Not so happy now!!!

Real nice people , had a great salesman that kept it real with me. I had a few pretty girls doing my paper work so that was a good experience in itself. Great quick service overall.

Thank you Barbara

All was great with the purchase of my bedroom furniture. Barbara thanks again for this link.

Suppose to arrive before Christmas, arrived yesterday- 1/16/21, delivery person did not want to be here or assemble the furniture, made several excuses ex. missing bolts, ( 1/4-20) ask us to wait days to receive a shipment, we had plenty - started to work made another excuse ( can’t remember) again we had what was needed to solve the problem. When he left, drawers do not open & close, some he never installed & one literally rocks pushed in or pulled out. Went to the store in person today 1-17-21 & the guy in charge, Matias, did not have or make time to address any issues, his answer was to call customer service ( which we had done numerous times about the delivery to make sure someone was at home) hours on hold & no answers. I do have videos of furniture not working, sent to the sales guy ( he seemed to care) we shall see how this ends.

"Sunni from the Ashley's in San Angelo, TX, was amazingly helpful" ------------ I originally gave this store a good rating. However, the good customer service stopped at Sunni from the store. The people who came to set up our furniture set the bed up wrong and it broke within a week. The furniture came broken and they simply replied "we will have to send you the new furniture in a few months". We have spent over a year going in circles with them to bring out the correct furniture. Every customer service rep has been less than helpful and at times incredibly rude. The delivery drivers called Ashleys themself to explain how the original Delivery men installed the furniture wrong and how the drawers to the furniture set would not just "fix themself". I would not recommend anyone use Ashley's. We have since gone through Furniture Row and had an amazing experience, even throughout the pandemic. Delivery, customer service, and floor sales women/men were amazing. Try another store and avoid Ashley's at all costs. The furniture is cheap and the services is not worth it.

Definitely already wasted time saying these words, no stars deserved except for the associates working there, they are friendly but im sure they have no clue on what is to come when customers are not satisfied. Ordered my bedroom set in beginning of November, still nothing and ETA date unknown. I feel like the girl who posted earlier about ordering in September and nothing. Then on top of that no refunds given only in store credit so basically we are SOL and they keep your money after charging 25%. So I have no say so but to wait until my furniture arrives. Definitely not recommending this store for any purchases!

This place doesn't even deserve the one star. Ordered Furniture in September and still have yet to receive it. We were told 2-8 weeks due to covid. We understood but we are going on 4-5 months now and still don't have it. We get a new delivery time frame every time we call. We always have to call, they have never called us. Have been told "well your salesperson no longer works here" and?! That is not my problem. We have been making payments on our bedroom set that we have yet to get. I could go on with the list of problems and reasons you should never shop here. Don't waste your time or money

Received great service and very useful info on mattresses from Dallas, making our decision a pretty easy one. Follow up call from Barbara was a nice and pleasant surprise. Thanks y’all!!

The sell went smoothly, literally took maybe 10 minutes! Knew exactly what I was looking for, in and out my kinda service lol. I can’t recall his name but the Sale Rep was very pleasant, along with Ms Barbara during our followup conversation

The folks at this store were extremely kind and helpful. Patient with me as well and no pressure from any of them and that made my experience even better. The selection is vast and different and plenty of space to move around. I had never been here before and I regret that it took me so long to go. I will come here first when I'm ready for additional furniture or bedding. I actually enjoyed this store. Thanks to Barbara for sending this survey, otherwise I wouldn't have been able to express my experience.

Staff personnel great to work with. Courteous and not overbearing or pushy.

They were very helpful and the prices were great.

Check yelp. Wishing 0 stars was an option. Turn around go to furniture row or anywhere else. Supposed to get my bed in time for Christmas. Ashley schedules the delivery then pulls it the day before because they broke my headboard. No apology or compensation offered. The person who calls you to tell you the order is messed up can't actually help you they can transfer you to customer service but guess what they dont help either. Christmas guests sleeping on the floor we dont care. They order the new headboard and in the time it takes to get there. They messed up the footboard. So now we have to order one of those.Still haven't received a phone call from a supervisor that was supposed to call 12 days ago.Upset customer. We dont care. We dont do refunds . Huge mistake shopping here. Seriously shop anywhere else.

Barbara service was good , please deliver the right couches. I’m still waiting for the right couches

I had a wonderful experience at Ashley home store in San Angelo. My sales person, Dallas, was phenomenal and helpful in finding what I needed. Thank you Barbara for reaching out to me for my input. Thank you

Quick and easy purchase. Barbara was nice on the follow up call.

Went to purchase a bed and a mattress and my sales rep was very knowledgeable on the products that helped me with my buying decision. 🙂

I was really pleased with the service we recieved and the atmosphere when we visited Ashley store. Barbera was such a help to us. I would definately recommend Barbera and Ashley store to my friends and family. Thank you!

Barbara

I would look d definitely recommend to family and friends. Very satisfied with purchase. Barbara was helpful. Thanks

I got a sectional and a two bed room set from Ashley’s, they are great quality and for a great price. I have referred a few people to Ashley’s home store for purchase’s. Barbra has great customer service skills and she was willing to help me in any way she could to resolve any issues but there were none.

I shopped at the San Angelo store. Dallas was a lot of help! He has great customer service! Wish I could say the same about the manager, Cameron. I almost didn’t make my Purchase because of the manager. Had it not been for Dallas and his great customer service, I would’ve walked out empty handed.

Barbara was awesome

Great customer service! Dallas was wonderful and super helpful. As a first time buyer, I never felt pressured and felt that honesty was present all the way through.

I live in Sugar Land, Tx. and have an elderly parent in San Angelo. Every single person I have dealt with at Ashley in San Angelo, has been extremely kind and helpful; starting with my salesman, Dallas Nobles. It's nice to know I can depend on someone when I cannot be there in person. Thanks Barbara, for giving me a chance to express my gratitude!!

The sales staff and manager were all friendly and easy to work with. However they told us our sectional couch would take 2-6 weeks and they had seen no issues due to COVID. We are currently on WEEK 14 of waiting for our furniture. I was told they would put a rush because around week 9 everything except one section of my couch was ready. 5 weeks and no updates. We finally received word last week they would be delivering our furniture tomorrow. They called at 6 pm tonight to tell me one of our three pieces was damaged when they pulled it at the warehouse and it will need to be rebuilt.

the Problem is the customer service , got the wrong dining room set del. the 1 st time ! Sec time correct table, wrong size chair's ! Still waiting for the correct ones. Not a happy customer !! Will never by at Ashley's again !!

Sunni was very helpful! I am happy to leave a review, Barbara!

Great experience! My husband and I needed to buy a couch, but we had just missed the black Friday weekend. They gave us the black Friday discount anyways (half off!)...they also had an amazing salesman, Dallas, helping us...he wasn't pushy or overbearing like most salespeople are...he let us do our thing and gave us waters while we searched and was just there when we reached out to him with questions...also want to give a shout out to Barbara who helped us as well.

Very helpful sales team. Love our new couch. Quality. Comfort. Affordable.

Really helpful customer service in store and Barbara called with a follow up a couple days after my purchase.

I enjoy being able too look at furniture before buying it, and our local Ashley store has a good selection of items in their showroom. Plus, they have a lot online as well that you can order in-store. I alao found the sales associates very friendly and helpful.

Bought a dining room set and the process was very simple and the prices were great. Thank you Sunni and Barbara for all the hell.

Very helpful and answered any question I had. Made it easy to pick exactly hat I was looking for. Barbara made it great.

Do not buy from this place. We were suppose to get a couch within a month and we are going on 6 months. They refused to give us any corporate contact numbers and we are still trying to figure out how to get a refund.

Thank you Barbara Reyes and Ashley Employee’s for the great experience. I recently bought a bedroom set and am greatly pleased. Employees were friendly and offered great customer service.

The salesman was very helpful but not pushy. My only problem had been trying to order pillows separately . They gave me a phone number and department to press and I waited one ran hour and never hit help. 28 people in front of me, ridiculous!!! I should have been able to order them in the store but was told I couldn’t. Ridiculous!!! I still haven’t gotten them ordered. Can’t get through. Ridiculous!!! Lois Harrison

Super helpful! Honest and has student, teacher and first responder discounts!

All of the staff members were super helpful, but there's no sunshine quite like Sunny. (Hope I'm spelling her name right.) We laughed and joked as if we were old friends. She was just the right blend of helpful without being pushy. We got a phenomenal deal on 2 new couches, a recliner and a 3table living room set. (We only came in to shop for the recliner.) Thank you Sunny for being a ray of light on a cold, rainy day. ♥️

Horrible!!! Take your money and run the other direction! Bunch of crooks working here. I&'ve had mostly positive experience with other Ashley furniture stores but this one (which unfortunately is the only Ashley store in town) is atrocious! First, I was promised by the manager Sam (who I learned was let go because he wasn&'t doing his job correctly) I will get my furniture within a 2-week timeframe. I went ahead and purchased it but almost 2 months later, I still don&'t have my furniture! I tried to cancel the order but unfortunately, have to pay a 25% restocking fee. Please heed the warning of the people on here. DO NOT buy from this store. There are 2 other furniture stores just a few blocks away that can help you. I am surprised this store is still open with all the horrible bad business practices they&'re doing. I would give it 0 stars if I could!

While my ordering experience from Ashley was great it went downhill from there. I ordered at the end of November 2020 with a 6 week timeline for receiving my order, so mid January. January came and went and nothing. I called multiple times and they kept pushing the date out. Then they called saying they would deliver on a Saturday. The snow storm happened, and no one was available to meet them. They threatened me with a $200 rescheduling fee. I had to argue and ask if they needed someone to die driving to meet them. They eventually gave in and did not charge. When they showed up no dresser or chest. They gave another date for those. Well that date came and past and nothing. I tried calling customer service multiple times. The hold is 30+ minutes , but if you select get a callback you never get one. The dresser arrived last week without the chest.. They told me this weekend the 17th of April I'd have the chest. I didn't receive a delivery call, so I called. They didn't even know my dresser was delivered. I asked about the chest. The store associate didn't know and said she'd call back. I received a call from Ashley in lubbock asking about last weeks experience. I informed them of my issues. They said to call customer service I said I'm waiting fora callback from last week. She didn't know what to tell me. She said her system showed June for the chest. 7 months after I ordered! I reluctantly called customer service after 30+ min I got a person. She kept putting me on hold. She then told me next Thursday. I was told they don't deliver to my area on Thursday, so who knows when I'll get my chest. They take your money up front, don't refund and don't deliver. What a great business model.

Literally the WORST company I’ve ever done business with. I do not understand how there are so many good reviews on google unless they are being paid to write a review. Do yourself a favor and DO NOT waste your time or money. My family ordered 3 bedroom sets and a dining room table. We ordered the bedroom sets in August and we have only received 1. We were told YESTERDAY 11/20/20 that the other two bedroom sets and the dining room table were scheduled for delivery today, 11/21/20 and we were on the list. We cleared out the boxes and moved stuff out of the way so there would be room for them to set up the beds. Here it comes 7 pm and we have not heard anything, so we call and are told our name was removed from the delivery list, and for what reason I don’t know. Ever since we ordered it has been a total nightmare, the first of which when our payment “was not paid” when it had been. Apparently the receptionist took the money or something and was fired. We are asking for a full refund for all of our furniture, as we do not want furniture from such a dishonest company that will screw you over quicker than you can blink. We will also be contacting our lawyer AGAIN, and will be proceeding through that way. Definitely will be contacting other people that have been in the same situation to see about getting a class action started. This company does not need to be allowed to continue if they cannot do business correctly. If this was a small, hole-in-the-wall furniture company who could not keep up with orders, that would be one thing. However, such a large company has no excuse for the nightmare this has been. We have been sleeping on mattresses on the floor for 3 months because they cannot get it together. DO NOT WASTE YOUR TIME OR MONEY.

Worst customer service ever!!! Still waiting for them to repair furniture delivered in June 2020.

Sunni was great!!! Thanks for all of your help

Sonny was so much help during the hunt for my newest home additions! Though the store did not have what I was looking for in stock, she assisted me in finding my furniture though their catalog. Not only was she a pleasant conversationalist while I waited, she made the experience so effortless and enjoyable. Ashley Home Furniture did not disappoint with their options. I will most certainly be returning.

I was helped by a lady and a man & they were very nice to me and answered all my questions!!

We had amazing customer service when being at the San Angelo store. Was able to find everything and get great deals with the help of our store attendant!

Do not buy anything from this store!! I purchased a desk on Sept 6th, and was told I would receive it within 4-6 weeks. It has now been almost 10 weeks and I still haven’t gotten it. They NEVER called me to tell me that my furniture would be delayed. The only update I get is when I call them. Terrible customer service and I will never buy a piece of furniture from them again.

The service was friendly and quick. One of the best furniture places i have been too and know how to make a good deal.

Robert was very helpful answered every question and if not found the answer right away. Will definitely be going again

It was very nice experiance no hovering by employees they let us shop peacefully.good selection too.

Everyone I talked to at the San Angelo store was super helpful. Their service was superb and they were all so Courteous!! Definitely recommend!

Great customer service! Big variety of furniture it makes it even harder to decide on what to get. It was my first time making a purchase here and I was overall very pleased with it and the price. Definitely recommend Ashley’s Furniture Store!!! 10/10

Great customer service and good deals.

Worst place to buy furniture, I have been waiting for my bedroom set for 9 months they keep telling me the same thing over and over again after having me waiting on the phone for 1 hour just to tell me “it looks like is on its way, it should be here next week, we will give u a call blah blah blah” and I keep getting one piece of furniture every three months, it’s just ridiculous. Don’t buy from them!!!! Horrible customer service on top of all that.

Great experience at the San Angelo store, nice selection and Dallas was a knowledgeable salesman. Looking forward to the delivery.

I purchased a couch back in the middle of July and I keep getting told that delivery will be beginning of September then 9/29 then 10/29 now it’s beginning of November. I have a feeling I will not get my couch until Christmas with how things are going. I know we are in the middle of a pandemic but everything reopened in October so not sure why delivery is taking so long. I’m also now afraid that the wrong couch or a used couch will be delivered based on other reviews I have read. The cancellation policy should have a time frame that after 6 months of waiting for delivery then the option should be to fully refund the full price. I am just so upset I have had to wait 16 weeks for delivery and still have yet to receive my couch. I purchased another loveseat at furniture row and it got delivered within the time frame they told me. Never shopping here again.

Overall the experience at Ashley was great! They were not pushy in getting us to purchase, but were within reasonable distance for any questions or concerns about the furniture we were looking at. My only concern with the whole deal was the actual purchase process, ordering/setting up delivery and completing the purchase seemed like a very bulky process compared to other stores we have recently bought from. Waiting over 30 minutes for the ticket to be "written up" seems excessive to say the least. Over all very happy with our experience though, and would shop there again. EDIT: ( changed from 4 stars to 1 star) ordered my couch august 16th, 2020 and was told 4-6 weeks. My salesman contacted me and told me the end of october a few days later. Thats fine, 2 weeks later, my salesman no longer works there, and I was assigned a new person on my account. She told me she was going to attempt to get my delivery pushed up, thats great! Come the end of october, there have been no updates in 3 weeks. I call the person handling my account.. SHE no longer works there. So i call the store, They have now told me to not expect delivery till the middle of december. Unacceptable, when i voice my conerns, i was told i signed a contract, and all they can do for me is put me in contact with customer service. Basically a **** off, you signed a contract and now we dont care about you, we have your money. (id ask for my money back if it wasnt also in the contract for no refunds, and only in store credit. Never again will i go through ashley for anything, i believe ill furnish this house elsewhere.

My husband and I had the pleasure of being helped by Dallas. We had such ease finding our new living room set with Dallas help. His trainee was helpful as well. The financial coordinator made the process quick and easy. We plan on coming back soon to seethe great team at Ashley’s!

The salesman here are very nice, great to work with and have a lot of patience with me being indecisive. However, the customer service line is terrible. I called, they say my order doesn’t exist. I was charged $1753.63 on my credit card, so I can assure you, it exists. I call again to speak with someone else and get the run around. I was caller 2 the first time, hang up, suddenly caller 35. When you finally get through it rings and rings for what feels like forever. I am now disputing this charge with my credit card company. They wasted 4 weeks of my time. Plus the next 35 days waiting for the dispute to hopefully be accepted. I feel for the salesman, it’s not their fault.

Great customer service. Easy to work with

The sales staff was awesome . Almost walked away but was informed about workmanship of the product. I purchased it on the spot.

Staff was very friendly and knowledgeable. Our salesman made the buying process super easy and convenient. I will definitely recommend Ashley's to all my friends and family.

Customer service was very nice. They helped me to load the Dining table and chairs. I am very satisfied with the purchase.

Great customer service! Very helpful and informative personnel.

Found what we were looking for at a good price. Past purchases have held up well . No reason to think our current purchase will be any different.

I found a real nice small sectional for less than $1500. I really didn't think I'd get approved for credit but I did. The only bad thing is they say it will take 2 to 6 weeks for my sofa to come in because of the pandemic but delivery is free and they'll set it up for me. Dallas the salesman was real friendly and went over the financing with me. Great place to shop.

So many options & great customer service! Found our furniture after talking with an employee in less than 10 minutes w her help of narrowing our choices down & what look we liked!! Love this place

Amazing service, thank you!

I have had nothing but problems getting the chair that I purchased from them. I was first quoted a month for delivery. It has now been two months and I still haven’t received the chair. The one that I was supposed to get, after I called customer service to complain, was damaged when it was delivered from the manufacturer. When I told them that I just wanted my money back, they told me that there is a 25% restocking fee and the remainder would be given to me in store credit. Why would I want to buy anything else from them after the the experience that I have had?

Very friendly sales people and great customer service! 👍👍

Friendly and fast customer service. I walked in and told them what I was looking for and was promptly shown my options both in the store and online. Free home delivery was a bonus! Update: I’ve dropped my review to one star due to the unbelievable trouble I’ve had getting the product that I ordered. I made my purchase on May 21, 2020 and they have just tried delivering the wrong bed AGAIN today Sept. 22, 2020. Previous deliveries have also been the wrong bed, broken bed, or they call to confirm the delivery of some random bunk bed that I did not order. My son has now been sleeping for 4 months on his brand new mattress on the floor and I’ve used several PTO days at work to stay home and wait for this delivery that is never right. Please, get it together Ashley’s furniture.

Good customer service with friendly and helpful staff!

Great experience, sales people were so nice.

Great customer service! The salesman & managers were able to assist us in finding exactly what we wanted.

I was treated better this time around...knowledge able staff, courteous and overall good experience

Good value and helpful sales staff

Our Experience @ Ashley's Home Store in San Angelo, Tx. was great. The staff was very helpful with our decision on purchasing a Sealy mattress on Labor Day weekend. We recommend them to anyone wanting to make a purchase... Thanks again!

This place is awesome great prices

I was able to get the furniture I wanted. The paperwork did not take long to complete. I had great customer service experience.

I received great customer service. They made sure that I was completely satisfied with my purchase and offered many options. I was not rushed or harassed during my shopping.

Staff was very friendly and helpful. Wanted an item that I couldn't find online and they were able to find and have it delivered to my home.

Was called my Ashley home furniture and told I’d get 50$ if I left a good review of this store. The fact they’re trying to bribe my review instead of earn it has rubbed me the wrong way. 1 star.

Excellent customer service employees were helpful kept me informed were they were at in the process of my purchase

Bad experience. We purchased a couch and was told 2-6 weeks. We called customer service and was told the new estimated delivery was at least 12 weeks. When we tried to cancel, we were told there is a 25% fee to cancel. This was within 3 business days of purchase. The local store says you have to call customer service to cancel an order but their website says to contact local store to cancel. Avoid this store at all costs. Why would someone buy from this store if the local store cannot provide customer support. It is not worth the hassle no matter the price.

I had a great experience with Ashley's Home Store, everyone was very professional and patient.

The reason i am writing on this store instead the one in Abilene, Texas. They are owned by the same person. my in laws bought two recliners from the store on june 20th and finally got them today. Will they was the wrong Chairs wrong color wrong style wrong price. If that's possible so when i called custmore service they don't make mistake. so i went to the store and find out they no longer had them. so they sent them two chairs that cost 289.00 when theirs was 499.00 and they bought two. way to go ashley take advantage of the older crowd

I received a sale pamphlet in the mail, stating store opens at 9 AM for" Labor Day Sale". Myself and others had to wait until 10:00. I was greeted at the door and asked how I could be helped. I pulled out my add and told him I wanted the desk on sale. He stated the desk was not in the store and said he could order it for me. I looked around for a bit then decided I needed to be on my way. If I had open range I would have bought a lot of furniture that day. Beautiful bedroom sets, dining tables and chairs, sofa tables, even the eat-at-bars that are so popular now. The store was well stocked. They even had a purple bedding set I would really enjoy. Everyone was very nice , and sales staff were helpful but not overbearing. Can't wait to get my son's desk. Delivered assembled.

They had great customer service, very helpful.

Good selection, clean store, easy to look around, friendly staff. Looking to purchase several items, pleased with purchase, even purchased additional items.

Dallas my salesman did a great job & was to the point. I will be using Ashley furniture for now.

We found the couch/loveseat we wanted and couldn't have been happier! Thanks Ashley!!

What a joke! Customer service was the only part great about Ashley's! We purchased a sofa & it was going to be delivered in 2-6 weeks! Its been 10 weeks and still no sofa. Plus we called to see what was the hold up. Just be told half of my sofa, THAT WAS PAID IN FULL BTW, will be delivered sometime at the end of August and the other half to be delivered sometime in the beginning of September! This is no way to do business! I'm very disappointed in this company!

Went in search of a new bedroom set and was greeted promptly at the door. Kind a friendly service. Quick transaction and handled seamlessly.

We had just about given up on finding a recliner with lumbar support that met our expectations: comfortable headrest, easy use of power buttons, fabric, and color to coordinate with our existing living room decor. We visited 3 furniture stores before remembering Ashley's was now back in town. We found exactly what we were looking for at Ashely's with a sales associate who immediately walked to the recliners with lumbar support and was able to answer all of our questions. Great experience! We will return on our next shopping spree to buy furniture!

Dallas @ the San Angelo location was wonderful ! He was so helpful and helped our little family find the best furniture at a great price for us.

This is absolutely the worst experience I have ever had with a furniture store. I’ve dealt with a number of furniture stores and this one is by far the worst. They over-promise and under-deliver. Salesmen only care about making a sale and not pleasing the customer. When I walked into the store to check on my order for the 5th time I was greeted by a salesman but as soon as I told him I was just checking on an order placed several months ago his warm demeanor quickly turned very cold and aloof. The company doesn’t offer refunds which translates into they don’t care about your satisfaction and they don’t believe in their own product. I will never buy anything from Ashley’s Furniture again.

I was totally up to giving a 5 star review but 7 weeks later and I still don't have my furniture. My salesman was amazing and told me 2-6 weeks for delivery he also said I would be receiving an email to track the status of my order 2 weeks went buy and nothing no email so just wanted to make sure they have the right emai. While on the phone the lady she told me only delivery reaches out 2 days prior to delivery and have no ability to see the stat of my order but did tell me an estimated delivery day august 5th no problem end of my 6 weeks so I wait it was 2 days before August 5th I call and the lady told me estimated delivery of mid August frustrated again I call last week and get told delivery isn't estimated until September 5th or the week later. The lady was super nice but I'm Still frustrated I haven't received my product then I see on here people receiving theres after they ordered after myself I certainly would not recommend and will not return

It was great quality ,and very friendly people.

Our first experience with Ashley's Home Store was great. The sales person was very informative and in comparison to other competitive stores the quality of furniture was equivalent and well within our budget. This allowed us with Ashley's competitive pricing staying once again within our budget to actually add more furniture to complete our new home. If you want quality at competitive pricing I would recommend shopping at Ashley's Home store. Updated 9 months later the Ashley's Home furniture we purchased is as new looking as the day we bought it. Seriously we use this furniture every day. Our power reclining sofa and sectional works flawlessly not failing to mention the Italian leather shows no sign of wear. The Alymere table set for our living room is beautiful and well built, our Charmond dining room table, 8pc chairs and buffet as well king sleigh bed, night stands, and dresser maintain a beautiful flow throughout the house as you go through room to room. Yes we went all in but we definitely did our research first. Literally tuning furniture up side down and in side out it was then we noticed not only the the quality of material used but as well the craftsmanship.

I was very pleased to receive my furniture!!

The people at the store were amazing but waiting 2 months for my furniture that we paid cash in and hasent been delivered yet is not ok. I would have went to the main warehouse and picked it up if I knew it would take this long.

I knew what I was looking for, and the salesman took me directly to the swivel-glider that I was interested in. The cashier appeared to be in training but was efficient and professional. The salesman was polite, professional, and helpful. I can't wait to get my chair!

Dallas was very informative about the merchandise and knowledgeable and demonstrated the durability very well thank you so much

Originally I was all set to give 5 stars. I did have a great in store experience. Dallas was great, we were happy with everything and we got a call not too long after leaving saying our bed would be delivered Wednesday. This was perfect since that was also our bulk pickup day. My husband and I got up early took our mattress to the curb so that it was out of the way for the new stuff. Also, we took our couch since we bought new recliners and didn’t mind sitting on our loveseat till they got delivered. I called today (delivery day) to see if I could get a more definitive time frame since I work from home and wanted to know what time they’d be here. I was told there had been a “glitch” and I wasn’t showing for delivery today (Wednesday) and the next delivery was Saturday. So now my husband and I have absolutely no bed to sleep in or couch to sleep on. I guess it’s just him and I on the loveseat for the next 3 nights. I could not have been happier with my in-store experience but the delivery process has been a complete nightmare. So Dallas and everyone else who helped us in San Angelo 5 stars, this 3 star review has nothing to do with you, you keep being amazing. Delivery 1 Star 👎🏻

I walked in knowing exactly what I wanted. The representative was fairly new but extremely polite, understanding, helpful, and eager to meet my requirements. Overall great experience so far.

Awesome customer service and the experience was great enough to come back for a second purchase! I recommend this store for a serious home owner in need of real furnishings. Thank you Ashley HomeStore!

Best experience I’ve had buying furniture! Everyone was very helpful and gave you the time you need to make a decision. Wonderful staff!

If there was a negative star I would give San Angelo store that!! They do not follow through with their word! We purchased an electric recliner and also spent the extra $100 for the batteries for the chair, which of course aren’t in stock so will be mailed...never got them! Called left many messages and no response...this has been 9 months of trying to get our battery and not even a returned called! Do t waste your time, they get your money that is all they want!

My husband and I purchased a power recliner from Ashleys. Our salesman, Sam was so helpful and extremely nice. My husband loves the chair. If you are looking for new furniture Ashleys would be a good place to go.

Customer service assisted me and got me what I needed Priscilla B was great. Highly recommend Ashley's

We bought furniture on May 30, and was verbally promised 6 weeks. One call in June saying it won't be until the middle of July, then nothing. July has come and gone, so I call to see what is up. It won't be until mid August until it is delivered, after I call them. Oh, and even though it is WAY longer than expected, we can't cancel without a 25%fee, no discounts given, and they act like they didn't say "6 weeks tops". I will NEVER buy from them again.

Buying this furniture was easy. The store experience was great, ... we were allowed to shop without being followed around. The delivery was on time with 2 careful people who cared about our opinions. Keep those 2!

Sales associates very friendly an helpful would definitely do business with Ashley HomeStore again

Wait time was at a minimal. Check out went smooth. Overall it was a great experience.

Dallas was very helpful and patient!

Scored an awesome ‘doorbuster deal’ for 4th if July! Bought a new queen mattress set and twin mattress. Best prices anywhere! Quick and friendly delivery. Thank you Ashley HomeStore!!!!!!

Dallas was very helpful! He answered all our questions and gave us the attention we needed and still maintained the proper distance and safety. We would recommend Ashley HomeStore and Dallas to anyone!

After trying multiple futile attempts to place an online order, the Customer Service agent sent me directly to the San Angelo store. I received the BEST customer service from the salesperson there. The first guy took my order and explained that someone would be calling back to process the credit card sale. She did call back, within an hour. I was impressed and will go this route in the future when I'm ordering furniture for my apartments. I would have given 5 stars to the San Angelo store, but my online experience was was so pitiful, i reduced to 4 stars.

Tyler was very informative and helpful. We had a great experience buying our bed and living room set.

As another customer recently reviewed, I have been waiting almost 6 weeks for my furniture to arrive when I was told around 3 weeks. I had called at the beginning of the month and was told the 20th. THATS TOMORROW. I called Ashley’s because no one has reached out to me and Adrianna said in up to two weeks “because the corona virus”. I’m really confused why they even get you an estimate twice and it’s no where even close. We bought our furniture while corona virus was going on, so now it’s just an excuse. They had time to tell us about the delay in shipping due to the virus. I explored other options because were a military family and don’t have a sofa OR kitchen table right now and other places said same week delivery, even with the virus, but we are really set in the items we already chose, so I guess it’s a fun waiting game now. I guess for the next “up to two weeks” my husband, two small kids, and I will still be sitting and eating dinner on the living room floor. Thank you Ashley’s ❤️

Great experience with the store. Easy to work with and willing to work with our budget.

They were helpful and provided fast service

The sales associate Matthew was more than accommodating and was able to answer all of our questions and inquiries. I only wish the furniture set we bought at this location was physically there to try out on the showroom floor. **Update** It has now been over 6 weeks, and we still have NOT received our furniture. We were called once and told it would be here right at the 6-week mark. However, after having to call THEM we were told it’s another 2 weeks out. Pretty disappointing customer service, especially considering we’ve been waiting for at least someone to get back to us with an update on the order.

The customer service is great and the whole process went very smoothly!

Excellent pricing and friendly service. Very satisfied with lift chair purchased.

I love this furniture store. The showroom is beautiful. I had a blast at the 4th of July sale. Saved so much money and yet did not have to sacrifice quality. I love it!!!

Excellent customer service and great prices. Would definitely recommend!

Such a wonderful place to shop. The staff is so helpful and friendly.

It was quick and easy once the store opened. The customer service was excellent

Was not able to see the items before making purchase

The sales clerk was very friendly and knowledgeable with the products on hand. Would I go shopping there again? Yes

Jeff Hernandez was my salesman. He was absolutely fabulous! He gave me all the information I needed along with more details I didn’t even think to ask about at the time but was important information to know. He took me around the store and showed me different furniture sets. Explaining each and every brand I showed interest in. When I picked the one I wanted he went above and beyond to make sure I got exactly what I wanted including the payment price I could afford. He was very patient and helpful as I took a while to pick up my colors that I wanted. He did ask me if I wanted a mattress, unfortunately I just bought one about six months before. If you’re looking to shop at Ashley’s Furniture I would strongly recommend you ask for Jeffrey Hernandez. Reagan

i would give more then 5 stars if i can our experience was great! they took the time to explain every single question to us one of the best furniture stores here in san angelo .

The process was easy and the staff were patient and friendly. We bought a temperpedic bed, the store gave us a great discount and added additional items at no expense to us.

Pearl was very helpful getting us a great deal on our dinette set. It is beautiful!!!

Very helpful and easy buying experience!

Service was great! The sales person and Manager were very friendly, helpful, and patient with me. Bought a Couch, Loveseat, and Recliner. Delivery will be within 2-6 weeks. However, delivery and setup are free. Excellent overall experience.

Salesman was very well educated on product. Made buying an enjoyable experience.

Great people! Awesome customer service! Really happy with my experience!

Salesmen were great. We did a poor job of measuring to make sure pieces would fit, but customer service took care of us. Delivery was quick, delivery guys seemed rushed. We would definitely recommend Ashley’s!

Cade at the San Angelo Texas location was awesome, he helped me get the couch I wanted.

Excellent and prompt customer service by all staff.

Perla, the sales associate, was very helpful and patient with us during our visit

Perla was super helpful, but did not hound us and follow us around. She made the process of selecting and ordering our chairs simple and fun.

DO NOT BUY FROM THIS STORE!!!!! I've waited 6 weeks and was told my delivery date was June 12th. Now they say it's going to be another 6 weeks. Customer service told me when I bought the furniture that my money is non refundable and I can only use in store credit. Worst experience I ever had. Home Zone is always the way to go. I will never go to Ashley's again!!!!!!!!!!

Great service and Matthew was very helpful!

Excellent customer service from store manager, Omar, to sales assistant, Cade. Since I was physically unable to come to the store, Cade assisted my daughter and granddaughter by showing all living room suites and letting them test them by sitting and taking pictures. I reviewed all pictures and after researching Ashley's website, found exactly what I wanted. Cade and Makayla helped me through the payment process and now I am waiting for delivery!

Quick easy service. I went in for a nightstand for my son’s room. I found the one that matched his set but they were able to price match with the Ashley’s online price saving me $50. Plus they offered free delivery.

My experience at Ashley’s was amazing! Went to 3 different stores and finally found one with everything I needed! S/o to Cade

I went in store to view a few pieces out for display, and ended up ordering a night stand to match our recent bed purchase from the Realyn collection, which is gorgeous. Matt and Omar were of great help. They got my order placed quickly and set up a free delivery, even though I live 80+ miles away.

Three attempts to get what I have purchased. 1st time they said I never confirmed a delivery date which I did confirm twice. Then they said “oh it didn’t get ordered.” Now it apparently damaged, did they not see that when it arrived and if so no one had the courtesy to call or order another ASAP.

The sale person was nice and had patience. Never felt pressure while we were deciding on the furniture.

Execellent customer service , friendly and very knowledgeable

I’ve purchased all of my furniture at Ashley and their service and quality of product are fantastic. I continue to use them for all of my furniture needs. Delivery is on time and the furniture has lasted as promised! Can’t go wrong with them.

Ashley's in San Angelo has the most courteous and friendly staff! We had the most wonderful experience from the purchase to the delivery! Very professional and friendly! We even had the Manager come and talk to us about our purchases. We love the table and couch we bought that day! Would recommend to anyone wanting great furniture at a good value!

What quickly greet and offered assistance on a very busy memorial day. She was very knowledgeable and showed us many different options. She help to make our purchase quick and easy. Prices were really reasonable. Thanks again

fast good deals and very helpful

They were very helpful in getting the furniture i needed

Shopping at Ashley's was great! I found exactly what I wanted and the sales person was awesome!

Good customer service, saved me money on top of current deals. Wish they had email updates for status on the furniture i ordered.

Manger and sales team were very friendly and efficient. Prices were fair and paper work was done in a timely manner.

We went in to store looking for a particular sofa table. All my wife had was a picture of it. The sales associate was able to find it on the Ashley website and he preferred it for us.

Awesome place and great service

We knew what we were looking for and didn’t want to mess around. The sales associate was quick and efficient. Also got us the best deal on the couch we bought.

Store clerk had the patience to wait and see what we were looking for and did not rush us through any of the process. Had the patience to keep store open while he waited for our decision to be made which he had excellence customer service attitude and always had a smile and politeness. Great experience that keeps us coming back.

Walked in not knowing what we wanted but left with an amazing sectional at an amazing price. Matthew and Omar really helped us out and were able to answer all the questions we had. If they didn't have the answer they went and found it. The furniture in there was so beautiful and quality priced. They said shipping would take 2 to 6 weeks but we already got a call thatll be here on Saturday just 3 days from purchase! So pleased with the whole experience and no interest finance.

Visited the San Angelo location and was immediately met by the new store manager introducing himself and gave me a rundown on all the specials that were going on. He has very helpful and made my process quick and smooth and answered all my questions.

My husband and I went to the San Angelo, Texas location looking for an entertainment table that we could take home the same day. We were greeted by Cade as we walked into the store. He was very professional and knowledgeable. Cade helped us find a table and asked management if we could take it off the floor. He made it happen and we left there very happy.

went in to get a love seat with console changed our minds settled on the reclining sofa she was very helpful and not pushy had a very pleasant experience

Very wonderful all around. Cade was awesome!

We had a great experience here! The couch we wanted was only available online so we were shown others that were comparable in size and material to help us make our decision. Easiest furniture shopping experience we've had!

Best price and salesman around! Ask for Pearl. She goes the extra mile! Very satisfied.

I gave a five star because the minute we walked in to Ashley’s furniture Pearl greeted us and was very professional she showed us around the store and was very friendly. We’ve never shopped in Ashley’s before but I would highly recommend them. Please ask for Pearl.

Everyone was very cordial. My salesman was Cade and he was most helpful & considerate. I was impressed by the furniture quality & cleaniness of Ashley's in San Angelo. I will be telling all my friends to go to Ashley's for their furniture needs!

Ashley homestore They were Really helpful with us and patient with are decision on a bedrooms sit and Cheap

Delivery was faster than expected especially with everything going on!

Cade, the sales person was very nice and not pushy in any way. Very easy to work with and helpful.

Nothing but trouble. Had to call headquarters to get it straightened out.

Cade was awesome helping us find the breakfast barstools we needed...high fives Cade keep up the great customer service!

On time and very professional

It has been nearly six months of dealing with their customer service and I was supposed to have my furniture repaired today but due to miscommunication it has been delayed again. If you order from Ashley Furniture I sincerely hope nothing happens to your furniture when it gets delivered because their repair process has been a nightmare.

Cade is absolutely fantastic. After going through him for 2 separate purchases, I can honestly say he’s the only salesman we go through for furniture. Very helpful and extremely knowledgeable. All furniture we have gotten from Ashley’s is great quality as well.

I was very pleased with my experience with Ashley's in San Angelo, Texas. I was shopping for a mattress for the first time in10 years. From the greeting at the door to the decision to purchase, I was treated with kindness and respect. I will defiantly shop Ashley's again.

Nice furniture and found what I was looking for. the sales guy was helpful and informative about what I was looking for.

Poor delivery and communications. Several sales have come and gone since purchase and we still have not received our mattress. ie: Pillow and free delivery

Everyone was great. the whole process went smoothly .

Very good customer service by Perla, thank you for your help!!

Ashley HomeStore is a great place. They are always so helpful and friendly, and made sure we got just what we wanted! Highly recommend. Their furniture options are great too, and range in prices that match every budget.

I highly recommend anyone that is looking for any type of furniture to go visit any Ashley HomeStore! The services is amazing and so is the furniture! I promise you that you won’t be disappointed at all!

The attention of Ashley Homestore San Angelo is extraordinary is to observe in detail and when choosing this staff with excellent service (very friendly) Thank you I found everything necessary for my home. I loved! Family Trevino Cynthia and Garcia Cristian.

Very helpful. Happy with my purchase here.

We bought bedroom and living room furniture from Ashley. The sales ppl were friendly and professional. Would use them again.

Excellent customer service and excellent quality.

Cade was the best salesman I’ve ever worked with. He was knowledgeable, patient, and very understanding as to what we needed. The selection here is great and far cheaper than competitors and we really appreciate everything

We had such a great experience at Ashley this weekend! We just moved to town and pretty much need to refurnish our entire home and the people that work there were so kind and helpful. We will definitely be going back for more pieces we need.

We are from out of town and were seriously considering buying a 3 piece sectional from this store, that wolverine looking guy kept bugging us when we said we wanted to just look for right now, and would constantly glare at us. We came back this morning about 10:05 to BUY the sectional and the doors wouldn’t open, and Mr. Chest hair was just standing there staring at us and didn’t help to open the door. Very Unprofessional, would not recommend.

Went in to use a store credit and ended up buying more home furniture from Perla at the San Angelo location. Couldn’t be happier with the service, product’s and pricing offered!

Cade was awesome and helped us find what we needed. And even when things didn't go exactly as planned he made things work and we left happy!

They are the most inept in the market! And very poor quality! They never meet deliveries, they do it wrong, they are wrong about merchandise, I recommend you never buy there! The worst

Sales person, Pearl, was very friendly, not pushy. Got good discounts on items purchased.

Received the 5 chest drawer from the Black Friday sale. Since they didn’t have a display of the drawer in store, it was a surprisingly good buy.

Purchased a beautiful living room set, the salesman told us things that weren't true. We told him we wanted to set on the floor, after writing it up and looking over everything before we signed anything. I noticed that the chair to the set wasn't there. He said 'oh, well that's extra'. Never told us that. Also we got a free throw with the purchase, when getting it home we saw there all kinds of pulls in it. I could not believe he let something like that leave the store..Then we had to chase them around for the (FREE) lamps that came with the set. They kept arguing that we weren't supposed to get them. My receipt clearly showed we were. We had back and forth with the warehouse. Finally went to management and everything was cleared up. I won't go there again

Cade was very friendly and helpful with the purchasing of our sectional. Answering our questions and even moving the sectional pieces all around so I could visualize how it would look in our house! We will definitely be going back if we need anything else!

Great furniture and great customer service

Our sales person was astonishingly knowledgeable. Our furniture beyond exceeded our expectations and we are glad that we bought it from Ashley’s!

We had a great experience shopping at Ashley's! The sales team took time to make sure we knew of all options available to us in order to make the best furniture decision for our family. And we love our sofa! Would definitely recommend to friends and family.

The salesperson was very professional and answered all our questions.

The salesman was very helpful in finding what I wanted which I had chosen online. He quickly placed the order and had it set up for assembly and delivery. The counter staff was very friendly and helpful.

The people were so nice at Ashley’s furniture, would definitely come again

The staff was very helpful to our needs and wants. Customer service was great.Would recommend others.

Our sales Representative Ben was hard working and there whenever we had any questions and through everything. They didnt have the tables the set came with so we chose a different set of tables and they lowered the price to match the cheaper tables. The delivery guys were cool and took care to make sure they didnt damage anything. So far a great experience

Saw a sofa online, but wasn't able to complete purchase online. Called this store, and they were extremely helpful. I ended up ordering from sales person over the phone at the store. Really appreciated the salesperson explaining delivery and finance options!

This company will take your money then treat you like a complete joke..you don't see your future and they all take turns telling lies!! I am so disappointed that I gave them any of my hard earned money and I'm hoping that I help some from making the same mistake I did, read the reviews before making a deal with the devil

We had a great experience!! Everyone was nice and very helpful. Delivery was a good experience also. Very polite gentlemen.

Nice knowledgeable staff. Good experience.

Great customer service. Employees were kind and patience. They explained everything in detail (delivery process, returns, etc.).

The salesman was very helpful. The furniture looked to be well built and comfortable. Price was good. Good experience thus far

Very friendly, helpful and knowledgeable staff.

Had a very good representative show me what I was looking for and helped me out with the price. Really helpful

Excellent customer service, I found what I wanted and got out quick, no hassle!

Great customer service! Very helpful in showing us all the different options that we had. Will definitely return to shop for more!

Purchasing furniture with Ashley’s was super easy and smooth. The staff was quick to answer any of my questions. I will be recommending Ashley’s to any family or friends that are in the furniture market.

Robert Ayala was a very good sales man! We felt like we weren't getting pressured into anything. Robert also let us walk around and he gave really good information and explained our questions we had. He didn't hover over us at all! So our experience was awesome and worth it!

Very nice and helpful. We got just what we wanted, plus a very good deal. We will go back if we need anything else.

Great customer attention and great deals in store.

The sales representative was polite and very helpful! My husband bought me a new sectional for Christmas and it arrived just in time!

The Manager was a great sales person and she assured us the quality of the sofas we were getting were made built to last. She was very attentive to our needs and questions. Will most definitely be buying more from Ashley's HomeStore!

Great prices. Delivery was on time and very kind. Gave me courtesy call when in route which made it nice since i was working. Thank u much.

Needed a bed fast when ours broke & family coming in. Ashley took care of everything and we NEVER missed a beat!

Good service good people

I was so impressed with my experience purchasing my sofa and love seat. I worked with Cade at the San Angelo location. I had to do it all of the ordering over the phone, but Cade worked hard for me to make sure I was getting the best deal. 10/10 experience!

Very nice and accommodating staff. Helped with EVERYTHING I was having trouble with. Even crunched numbers for me

Bought a new living room set for my parents for Christmas! Robert assisted me as soon as I walked in. I am very pleased with my purchase

Twas a great time standing in the Black Friday line. It was actually VERY well organized.

I agree with several others here. . . I wish I could give Negative numbers of stars for this place! We purchased several pieces of furniture from Ashleys. After FINALLY getting through their horrible, horrible answering machine/service we scheduled a delivery. Everything arrived just fine, except for one bar table. It has now been three weeks, three promises of delivery, and still no bar table! For potential buyers: Ashley will make you sign a form saying you understand their worthless return policy (basically, if they allow it at all, you can ONLY return for store credit). If our table doesn't arrive at this next "promised" time, I will see what a lawyer says about their return policy.

Wonderful experience as a first time furniture buyer

I came in late and I was greeted I appreciated the effort they took the find what I needed and they Worked hard to help me find what I needed gave me a great price and walk it out to my car I was really appreciative of all the care they took and the friendly service

Customer service was great! Pearl helped us and was very knowledgeable and informative which we appreciated. She answered our many questions as we wanted to find the perfect table and did. She took the time to show us options in store as well as on their online site. We will be going again for any future needs.

Sales people were helpful, but not pushy. I went back three times looking at sofas and taking pictures. I feel like I got the best product for the best price. Shipping was also cheaper than the competition.

Found the perfect loveseat recliners. Sales personal were very helpful and knowledgeable. Set up and delivery were easy and quick. Loveseat is stylish and comfortable. Easy to clean with dogs.

It took some time to get the furniture, but it was great. Everything was set up for us and the delivery guys made sure everything worked before they left. Sales team there is really nice too.

Great store , great selection of furniture. Customer service was exceptional. Delivery was fast and set up was a breeze! Def recommend! Thank you .

I went to Ashley store in San Angelo.. bought what I thought was a "great " deal... went home and looked the EXACT same thing up online .. looks like I could have gotten it SO MUCH CHEAPER!!

BUYER BEWARE - ASHLEY IS THE ABSOLUTE WORST COMPANY TO DO BUSINESS WITH GO SPEND YOUR MONEY AT A PLACE THAT ACTUALLY CARES ABOUT THEIR CUSTOMERS! We ordered furniture in August and have had issue after issue with them giving us our furniture. First delivery we received a broken dresser and didn't receive the correct slats or footboard. 2nd delivery they replaced the dresser and delivered the mirror. Its now November and we are now being told we never purchased the footboard with storage boxes. Pretty interesting as this is the first time we heard we didn't pay for it when its on our receipt. Customer service is horrible. I could literally go on and on but no point. Just please be mindful when purchasing from this company. We are now seeking legal action

I came in and got exactly what I was looking for. In and out real quick. I didn't have to wait around to be helped or for paperwork to be completed. Can't wait to get my delivery.

We were very pleased with the sales rep. We will definitely be going back to Ashley's in the future.

The sales rep was extremely friendly, had knowledge of the product, the furniture display was beautifully set up in the store. We will definitely be making another purchase from Ashley's Home Store. Great place to do business 👍

I don't remember the name of the associate who helped us however I do remember he was very helpful and informative about how certain pieces were made and what features they had. This helped us make a decision on what pieces to buy.

GM was fun to talk with along with the salesman. Even though we constantly gave the salesman grief about the Cowboys loosing to the Jets. I can't wait to have my sectional at home. I will definitely be a return customer. Delivery was promp and on time, delivery crew was very friendly and did great job.

Great customer service and left us to look around without them hovering. Just came over when asked on a certain item.

Very helpful employees and prices are great

very helpful and friendly employees .prices were very reasonable .

Greetings we just purchased a new sofa with Ashley's and the customer service was satisfactory and attentive thank you for your support. Looking forward to purchasing more furniture from Ashley's

Great service, not hassle. This allowed my husband and I to freely look at furniture in the store and make the best choice possible of what we needed to purchase. We love shopping at Ashley furniture!

Associate (Jesse) was very helpful and was able to answer all cocern.

Beyond Disappointed in the customer service. Stay away from this company at all cost! i would have to write a 3 page review to explain the nightmare i have been through with this company. Purchased furniture 5/31 and still dont have complete order 5 months later. Run around after run around.

We had an excellent experience. The sales lady was very patient and answered all our questions and listened to our concerns. She helped us purchase the perfect bed for our child.

Bought a recliner 3 days ago sit in it the mechanical hardware underneath is messed up they are willing to fix it but if that doesn’t work it’s my fault for accepting it into my home. Their store policy is no refund only exchange for something else in store. Will NEVER buy anything from ashley again. The people in Lubbock Texas are rude and hateful

I will never purchase anything from this company again. I bought a bedroom suite and have had nothing but trouble out of the delivery staff. I had a delivery scheduled and the day before the delivery I got a conformation call, in which they said that they didn't have all my order so I told them to cancel the delivery until they had all of it. I recieved a call the next day from a delivery driver and delivery coordinator stating since I wasn't home that I had to pay a delivery fee to redeliver furniture. I have been on the phone for countless hours on hold and was told that a manager would call me back. That never happened. After a month of trying to talk to a manager, I was told that they didn't have any records of me calling in and then after I sent my call log from my phone they said they didn't have it on file that I canceled. The next excuse was that they need 48 hours notice to cancel but they are the ones that called me 24 hours in advance to confirm. I would warn everyone that once you place your order there is no way to get a refund. Their policies trap you. In the end I had to pay $100 extra to get my furniture. I'm still filing a complaint with the BBB and going to tell everyone on social media my story so this doesn't happen to them. Because I have been treated unfairly.

Fast & Friendly service! The lady that helped us was professional and addressed our requests.

I stopped in briefly to look at nightstands and ended up leaving with a new coffee table! Great selection, great service and quick checkout!

Music is to loud and heavy fragrance limited shopping

Salesman met me at door. Very knowledgeable, friendly and helpful. Listened to my description of the recliners I was looking for. Helped me search their site for armchairs

Customer satisfaction guarantee. Very friendly. And they will work with. In any way possible.

The picking out, purchasing, and delivery of our new sectional was 5 stars!

The sales man introduced his self. Then left us to look around. When we needed help he was right there waiting to help us. Very pleasant.

The young man that assisted us in our purchase was very helpful.

Went into the San Angelo store to get my son a bedroom set. Spent hours at our first visit, with a very nice gentleman. Returned a couple months later after thinking about it, and was created by a young lady who was equally as friendly. After another few hours, and meeting the manager and getting some great deal, we walked out with a 14 piece bedroom set, a 6 piece sectional, and a free 65” TV! Thank you, Ashley Furniture!

Had a great experience!

Wow what an experience! I went to Ashley furniture in San Angelo with a friend who was looking for a mattress. While she was working with the sale specialist, Nathaniel I looked around to see what kind of dining room furniture was on the show room floor. My friend and Nathaniel found me and I let him know what I was really looking for and showed him a picture of what I wanted. He immediately said he thought he could help me. He sure did he pulled up a picture on a big screen by the desk and it was a dining set similar to the pic I had shown him but better. Nathaniel answered all my questions and educated me pointed out the qualities and workmanship Of the product. To make it even sweeter he offered me a discount and that along with his genuine customer care made the sale. I was so impressed with Nathaniel that I also bought a lift top cocktail or coffee table with a matching end table. I did not go in the store planning to buy. I left the store very happy with the pieces I purchased and more importantly I left feeling like I had made a friend and that his goal was sincerely to give me the best personal service he could and an experience that will have me going back to shop not just from Ashley Furniture but most definitely from Nathaniel. Thank you for a wonderful day in your store. I can’t wait to get my new furniture. Regina Gentile

Loved my experience! We got the furniture that we needed at the best possible price!!!

I went to the labor day sale and I bought the living room set what a great price very friendly staff thank you Ashley Home Store

Awesome service. Always super friendly.

Easy to place order and received order in timely manner. Delivery personnel were fast and professional! Thank you for the great service.

We had a terrible experience at Ashley's and will not ever spend our money there. Aside from the fact that we wandered around the store and got snubbed for 20 minutes, not greeted ONCE, we had to approach someone ourselves to get service. We have a ding on our credit from 8 years ago that will fall off in two years. Our credit is good enough to get a car loan, house loan, etc. We never miss payments and never make late payments. Ashley's touts guaranteed credit approval and promises that you dont even NEED credit to purchase from them which is FALSE ADVERTISING. The woman, Elizabeth, when I mentioned the promise of credit approval from the store snidely told me that 88% of people get approved and we weren't part of that 88%. I've never been so embarrassed by a business professional in my life. BEWARE OF ASHLEY'S if you are planning to do payments. THEY DO CHECK YOUR CREDIT and they will TURN YOU DOWN. Do yourself a favor and get furniture from IKEA or Big Lots. What a waste of time. This is not an honest business. They are so rude!!!

Got a great deal and great customer service.

Sales associate Pearl a d store manager Matt were professional,helpful, and extremely courteous!! My husband and I had a super experience with Ashley Homestore in San Angelo Texas!!! Wonderful staff!!

Went in looking for a new sofa and love seat. The variety they had was outstanding! They were very agressive with the pricing, and eager to make a sell! First time buying from them, but it definitely will not be the last!

Customer service was wonderful and we found exactly what we wanted. Everything was very easy!

Everyone was so kind. The people are the store we're very helpful and the deliverymen were very quick and efficient.

We walked in a were greeted by a woman who automatically offered to help us. She asked if we were looking for something specific and what our price range would be. We told her and she showed us everything she had in our range, even suggested a payment plan if we wanted a little better of a set, and worked out a perfect payment option for us. It was the easiest Ashley’s experience.

Love it. The sales staff are great.

Very good selection considering the store size. Elizabeth was very professional and pleasant to work with.

Nice and friendly people here at Ashley HomeStore. Can't wait to get my daughter's need bedroom set. I think the lady we worked with name is Elizabeth she was great.

I had to update my review because the first experience and the second experience were polar opposites. While my first experience was pretty good, the second item I purchased has been a nightmare. A few weeks after making the purchase, they tried to deliver the wrong item. The second attempt at delivery resulted in no follow up and no delivery. I just called again a third time now that the item is well past due, and it still isn't ready for delivery. "6-8 weeks, but usually closer to 3" for delivery is turning into 10+ weeks. And the store hasn't reached out to me since they first tried delivering the wrong item. I've had to check in with them every time since. This is completely unsatisfactory.

I went to the Ashley store in San Angelo, Texas & had a great experience. I ordered the couch I had been wanting & I can’t wait for it to be delivered!

Went in not really sure what we wanted. One of the sales associates took her time and was very patient with me. In the end im really happy with what i got.

I had a great experience at Ashley HomeStore! The staff was extremely friendly and courteous; our sales associate, Pearl, was awesome! My roommate and I found a great sofa at an amazing price. This is a military friendly store (as to be expected in such a military friendly city)! Just a helpful tip: those interested in shopping online for this store be mindful that although the price online is cheaper you will more than likely be required to assemble it yourself and the delivery fee might be more expensive than buying at the store. I would recommend buying the furniture in store for a better price.

The employee wasn't too pushy which is a big plus.

Took a month for the couch to come in but it was in no more than 10-15 minutes to install. The couch looks great and was in great shape. Thank you!

Perla is a wonderful saleslady. She is patient and not pushy. I will go back to this store to purchase more furniture.

Great service, delivery was smooth and set up was really good. The delivery guys were great!

Was pleasantly surprised at how welcoming and comfortable everyone was. All the employees knew what they were doing and helped me find a great couch. I never felt pressured into buying anything but they helped give suggestions after I told them what I was looking for.

They made buying furniture for the first time so easy! I’m happy I left with something I loved.

Keith was a great salesman! He wasn't too pushy and let us look around! I'm so excited for my furniture! The managers were awesome as well they got our payments around where we wanted them! Overall it was a great experience!

Had a great experience shopping at Ashley HomeStore - San Angelo. We love our new bedroom and living room furniture!

Love my couch!!! It was the perfect price and so big we love it

Service was great! The sales person was very friendly, helpful, and patient with me. Delivery and setup was quick. The delivery people were great about giving a specific time too. Great overall experience!

The Ashley store in San Angelo, TX has a fantastic store manager. He helped me with some outstanding deals and customer service was exceptional!! I highly recommend this store and team!

Over priced

Walked for one thing, got 2.... experience was amazing! Friendly staff, knowledgeable, not pushy at all... would highly recommend!!

Great service! Thank you Pearl for going the extra step to help me find exactly what I needed.

I had a great experience getting my furniture with Ashley’s. This was my first time purchasing furniture and the process was simple and stress free.

So we orders a sofa sleeper for our guest that are staying with us for a couple of months and we never got a call saying that it was ready to be delivered. And they where supposed to deliver today but they decided to call and say oh we can't deliver the item today they looked at it before putting on truck and saw the Frame was damaged.

I love Ashley! We completely furnished our entire house & the staff was so helpful. When our furniture was delivered the guys where fast, reliable & professional.

Farrah was extremely patient and wonderful to work with. I will be coming back and asking for her in the future! She truly is a great asset to Ashley! The delivery man, Tim, was very professional and quick. Great experience!

My daughter ordered a bed and a mattress on April 16, 2019. She was told it would take 2 to 6 weeks to be delivered, but salesman told me it shouldn't take more than 2 weeks at the most. It is now June 4, 2019 and still no mattress or bed. I called and was told it would be here on May 24th because they were waiting on the frame. On May 27th, I went to the store and was informed that they were still waiting on the frame and that it would be in on the 31st. Today, I called again, and now they are telling me they are waiting on mattress, rails, footboard, and headboard, and that it will be here on June 19th. This date is not guaranteed either. I talked to a manager and was told there is nothing that can be done and if she cancels her order, she will be charged a 25% cancellation charge of $217 of the $300 she put down. This by far is the worst store to buy furniture at. I have never waited this long for a bed or mattress. I guess they saw a young person and decided she was an easy mark to manipulate. Very upset with the whole process.

Great and friendly service!!!

I purchased a beautiful reclining loveseat from Ashley Homestore, and could not be more pleased with this piece. The theatre seating is plush and supremely comfortable, and the size is a perfect fit in my rather small living room. The online shopping experience was very convenient, and the home delivery was professional in the careful placement of the loveseat. I am very satisfied with this purchase and shopping experience.

I was very satisfied with the service. They took could care of me. Definitely will shop at Ashleys again.

Great sales staff and great servicd

Ashley's home store has amazing deals on their special events throughout the year. We got our couch on 4th of July sale, a mattress for our daughter and the dining room table pictured above on one of the clearance sales; and we just bought a mattress from them on memorial day weekend. Clearly we love the quality of their furniture and the prices! However the service sometimes is hit or miss depending on who is attending you. My husband and I both got the impression that instead of listening to our budget and our needs, the employees who helped us kept pushing for the higher end stuff we couldn't afford when we really just needed something more basic. And this last time when we bought the mattress we were greeted at the door with smiles as we walked in, and got all the attention (even from the manager himself) but the second we said we couldn't afford a 700$ mattress it felt like we werent worth all the effort all of a sudden. We have also overheard employees swiping deals from under one another, which struck a wrong cord with me. I believe in being honest and kind and not just being worried about making a sale and a profit.

Wonderful experience everyone was very helpful. I highly recommend to anyone in the market for new furniture.

Very friendly and helpful service great

Great store and wonderful customer service

Items were delivered on time with no issues. Delivery team was extremely courteous and made sure all the trash was picked up and everything was clean whenever they left. Very happy with my purchase.

Everything arrived really quickly and in great shape! Everyone was super nice and friendly the whole visit!

help was outstanding

Good so far salesman very knowledgeable.

Very helpful staff and amazing delivery. My sofa came faster than what I expected and it’s my favorite piece of furniture in the house. The process from ordering to delivery was simple and I liked how I was always informed on when the delivery would take place and how far out they were from my place. Thank you so much Ashley Home Store!

Delivery was very easy and we are very happy with the quality of the couches so far. My only complaint is that it took so long for them to come in, but this was disclosed to us upon purchase so I can’t hold it against them. Will shop at Ashley’s again due to the great customer service and ease of delivery.

It has been 6 weeks since we purchased a couch and two end tables. The couch took 3 weeks to be delivered and the end tables are still NOT here. I am furious, We were very deceived by the sales clerk and management, who told us that the furniture would be delivered within 10 to 14 days!! While we do love our couch we will never purchase from the San Angelo Ashley‘s furniture again!! When you called you can’t reach The Ashley store in San Angelo you get their sales office out of Lubbock. They are not interested at all that your furniture has not been delivered, they just tell me that it will be there !

Previous customer where I had purchased a bedroom suit and spit king adjustable mattress. Very pleased with staff especially Matt Judy our sales person so we went back this week and bought a new dining set from Matt. During our bedroom furniture search we went to Mattress Firm and asked to see what they offered. The two sales persons pointed to them but never even got up from their chairs behind their desk, we left. Then went to Furniture Row, was met at the adjustable mattress area by a sales person who said, "here is what we have". He then said he had to go into the back, never saw him again so we left. Finally made it to Ashley's where we were shown exactly what we wanted and were well taken care of, that is why we went back to Ashley's for our dining set this week.

Had a great experience with the guys who set everything up, couldn’t have asked for a better crew

Awesome love it.love shopping there

Giving 2 stars only because Customer service at the store was great, and they were willing to get me everything I wanted at an affordable price, other than that I’m very unhappy with Ashley’s right now. I had furniture delivered first week of March and they were missing the slats for the mirror for the dresser. So they had them ordered and were to be delivered to my home. Well over a month later, I received only ONE of the slats along with the screws for the mirror. Still missing the other one! So no telling how long that’ll take to get the other one. I’m paying for something that isn’t even a complete set. But I bet the second I’m late on a payment, I’ll be getting some sort of phone call or a late fee on my acct for being late. Yet I can’t even get my complete furniture after a month of it being delivered. Not a happy person right now with Ashely’s!!!!!!!

They delivered the wrong couch weeks ago and after countless phone calls and confirmations that we will be getting the correct couches they call us the day before delivery just for us to find out, yet again, that it’s the wrong couch for a second time and all they have to offer us is a re-order for the third time in hopes that someone does their job right and gets us the correct couches in 2-6 weeks from now, or we can take the wrong couch and accept the $250 store credit. Now it may just be me but why in the world would I want a store credit to a place I will never do business with again. They won’t refund or return anything once ordered even though it’s been one thing after the next on their end and their customer service is trash when it came to getting any answers as to what was going on. Please do y’all selves a favor and don’t even step foot in any of their stores, it’ll just be one disappointment after the next.

They take too much time to deliver the furniture. I started paying for the furniture and I have not received them yet, it's crazy that they take so long. The service has not been the best! 👎🏻

I'm an 18 year old and Cade took advantage of my kindness,naivety, and MONEY! Don't trust him like I did, he lied blatantly about signing me up for a card and the financing. He also lied about cancelling orders, which apparently can't be done even though he told me that it could so now I'm stuck. This is ridiculous and you do not want to start business with these snakes.

The Overall transaction with Ashley’s Furniture was great. From the salesman to the delivery guys were great. I will definitely recommend to friends and family that are looking for furniture.

Sales people were very helpful and nice. Made the whole buying experience a wonderful non stressful issue. Delivery people were very nice and helpful. I will definitely buy from Ashley's in the future.

Love our furniture! Easy to order; we ran into a slight problem at the store where the website price was significantly cheaper (by thousands) and it took a while for them to agree to price match their own site. Other than that, looks great in our home. Seems to be good quality.

Ok

This place sucks! The sales people are awesome but our overall experience sucked. We bought furniture from there and noticed it was cheaper online. Called back a the same day and have been ignored. We were quoted a certain payment and a different payment (higher) came in the mail. We still have not received our furniture (3weeks now) yet we've already had to pay our first bill. Worst experience ever! We got a couch at HomeZone and the service there was awesome..will NEVER use Ashley Furniture EVER AGAIN!!!!

This place sucks! The sales people are awesome but our overall experience sucked. We bought furniture from there and noticed it was cheaper online. Called back a the same day and have been ignored. We were quoted a certain payment and a different payment (higher) came in the mail. We still have not received our furniture (3weeks now) yet we&'ve already had to pay our first bill. Worst experience ever! We got a couch at HomeZone and the service there was awesome..will NEVER use Ashley Furniture EVER AGAIN!!!!

When I come in this store Matt and Mrs. Pearl is always there to help. Their were a few minor issues when I got the kiddos bed sets last year but Matt fixed the problem right away. Since I realized how hard they work I came back a few weeks ago and Mrs. Pearl was on top of her game. The only bad thing was this guy that worked their I think his name is (Jeremy Tillman). He made so many mistakes he was cutting me off and so demanding. I just wanted an ultra plush bed. He had no respect for Mrs. Pearl at all. I hope he is not there when I go back to purchase anything else I will just walk out the store. He is a bad salesman. One thing as long as Mrs. Pearl and Matt there I will always come back.

Great Services!! Fit in budget if not lower. Will be coming back.

Ok

I'm giving 1 star because 0 isnt an option. We purchased an entertainment center from Ashley's. We found one we liked but decided we would look around to find one a little cheaper. The salesman that was helping us, told us the he would give us a great deal on it, if we bought it right then. We decided to go for it and we were really excited to find a nice entertainment center with a fire place. Well, our entertainment center was just delivered and it did not have the fireplace like we were told that we would have. After speaking with customer service, I was informed that we would need to purchase it separately, even though we were told it was included. The salesman that helped us, is of course, no longer employed there. I was told by the store manager that there was a note on our account that we asked for the fire place insert. They are still not willing to deliver one to us, at no cost. We have had a horrible experience with Ashley's furniture and will never purchase anything from them again.

Great service. Salesperson worked with us to fit our needs and was very helpful.

Dallas was the most helpful person ever! He made my experience amazing!