Ashley Store San Antonio, TX (I10)

Mimi was super helpful, explained everything about our bed , helped us find one that we liked and worked with our budget . We also got couches not too long ago and liked the quality and service .

Bought my new coffee table and couch for my practically vacant of furniture house!

Very satisfying experience with Ashley furniture and and the sales rep who helped us purchase our new mattress. Planning on going back for other furniture items in the near future.

I came in to buy a recliner love seat and a recliner. In fact, I really liked the first one they showed me. I had pretty much decided that I wanted it but while the salesman went to check on something another man approached me and started pushing mattresses. I explained that I was there to look at live seats and recliners. I even mentioned that I found the one I was in very comfortable but he kept pushing me to try out mattresses. I told him several times I might buy a mattress later but right now I was specifically looking for recliner and loveseat. He kept pressuring me until I simply left. The salesperson missed out on a sale due to this high pressure techniques. Not only did they miss out on this sales but I will not return to this store nor will I recommend it to others.

Great experience

I was very pleased in th time it took for salesmen to help me find what I was looking for. In no time I was out of the store feeling very pleased. Thank you so much.

Great experience. Called the store on the sofa I wanted. Spoke to Jacob who was very helpful. Went in a few days later. Was helped by another staff member Heather who was also great to work with. From start to finish the service was great. Now waiting for my couch to be delivered next week.

Quick and simple. We went in knowing what we wanted and our Rep, Michael gave us the best deal with multiple options.

Our Experience with Ashley Store was excellent 👌. Maria Aguilar the Home Furnishing Specialist did a wonderful Amazing job working with us. Very Informative, Patient and Friendly. Maria really understood what we were looking for and was able to help us find it. We look forward to working with Maria Aguilar in the near future again.

AMAZING people!!

Garrett immediately understood what my husband & I were looking for & what would best fit our needs. He was very knowledgeable about the products he showed us. Big plus was his friendliness. He makes us want to return to buy more furniture. We pulled into Ashley as a last minute whim while we were on our way to another furniture store and are not sorry we did.

Salesman was very generous

Very friendly and they speak spanish

The staff here at Ashley furniture is welcoming and always respectful and caring. They are always helpful and each experience that we have had with them over The past 15 years has been exceptional. This time we were helped by Michael Drust! He was fantastic and helped us to find a couch suitable for our small house. He didn’t rush us very enthusiastic and even though we needed to stay low within a budget found a functional furniture that optimized our living space. So often enough I feel like when you go to shop for furniture it’s very similar to shopping for a car in the fact that you have a salesperson who continues to hound you about this, showing you that, and trying to get you to buy the upper model of a vehicle or said furniture. however Mike was awesome in his approach. He allowed us the opportunity to speak, didn’t rush us, and didn’t just go to the first thing that was top of the line. If you need to buy furniture, I would highly suggest Asking for Michael at Ashley!

Very helpful and knowledgeable staff. Delivery and setup were smooth also.

Heather was great. Low pressure but super resource.

Great salesman professional and polite.

I really enjoyed my experience, Joey Nava was helpful and knowledgeable. Can’t wait to see how my home looks. Will return soon.

Their store brand snacks taste good.

Lots of gluten-free options here.

(Translated by Google) Excellent service and quality furniture, thank you Maria and Luke (Original) Excelente servicio y calidad de muebles, gracias Maria y Luke

Mimi was very helpful with no added pressure

Sales manager Ahmimi was beyond outstanding. He really took the time to get a good understanding of what I was looking for along with staying within my budget. I will definitely come back and purchase more down the road to add to what I was able to get this time around. Thank you Ahmimi. Was a pleasure meeting some of your staff as they were also very friendly and warming.

I had such an amazing experience at Ashley Furniture thanks to Donovan! From the moment I walked in, he greeted me with a warm smile and made me feel completely comfortable. Donovan was patient, knowledgeable, and really listened to what I was looking for. He didn’t try to push anything on me instead, he guided me through all the options and gave me honest advice that helped me make the perfect choice. What really stood out was how much Donovan cared about making sure I was happy, not just making a sale. He went above and beyond to explain the details, answer all my questions, and ensure the process was smooth and stress-free. Thanks to him, I left feeling confident and excited about my purchase. If you’re shopping at Ashley Furniture, definitely ask for Donovan he’s professional, genuine, and makes the entire experience outstanding!

Great customer service. Great deals on merchandise. /

Thank you .. to Mr Greg michalak -for the good customer service- helping me look for the furniture that I was looking for and being patients .I appreciate his great work he did. .and also give him 10 stars Mr Delgado his manager for really helping me to make it happen getting my furniture.i really recommend Ashley furniture is good place to look for good quilty furniture I noticed it myself .all there furniture was pretty good quality wood.and a lot variety to chose from- I'm sure I'll be back to buy other furniture still need for my home.soon. thanks again.

Garrett Smith was an excellent salesman very polite and very patient went over and above considering we were looking for a particular piece of furniture due to size.

This has been the worst experience EVER. If there was an option for zero stars I would have selected that bc they don’t even deserve 1 star. August 24 I made a purchase for a couch and dresser in store. Hope was my sales associate and she input all my information. My delivery was set for Sept 10 and I was told I would get a text two days before to confirm a delivery window. Never got a text so I called and was informed i apparently opted out of text so the delivery was canceled. Come to find out my phone number was entered incorrectly. So then they rescheduled for the 13th, again it was canceled. I was told bc the incorrect number and because they didn’t have an item. Unsure which was the truth. So delivery was scheduled for the 23, almost an entire month later. Yesterday again I didn’t receive a text confirming so I called. They said the wrong number was on the account, even though at this point I’ve spoken to 6 different people who assured me the number had been corrected. Which was incorrect. This morning they came to deliver and the dresser was damaged. So now I have to wait ANOTHER week. And all I’ve been offered is a $40 gift card. While I will never do business with Ashley again that doesn’t even equate to the time I have spent on the phone trying to get this resolved. All due to an error that I did not make. Avoid doing business with them at all cost.

Wow great experience at the store. The customer service was friendly and very helpful. The manager Mimi was kind and very knowledgeable. He helped us find the perfect couch!

Kayla was great and very easy to communicate with. I appreciate her patience and professionalism!

Maria was very helpful and kind. Answered all are questions. Would visit again

Justin was phenomenal, so helpful and knowledgeable!

Great experience everyone was very helpful and kind Our sales associate was extremely knowledgeable and patient

They were very welcoming & attentive from the moment we walked in the door. He made sure we were took care of & respectfully worked within our budget , I walked out with my first couch at a great price same day! Highly recommend 10/10

We had an incredible experience with Andres. We had been shopping around with multiple stores but the care and attention to detail we received from Andres made the difference. We look forward to purchasing from here again.

Absolute terrible service. The salesman for the couch was very pushy and difficult to work with. Then it took a month for it to be delivered when they said it was supposed to delivered within 2 weeks. When the guy delivered the couch he asked to use the restroom and pissed all over my bathroom floor. Disrespectful service from end to end. Do not recommend buying from Ashley choose at home or rooms to go….

Aaron was great. He was super helpful.

The entire experience was super! I was kept informed throughout the process. The sales consultant was the best! He was engaging and knowledgeable. I am very happy with my purchases.

Unfriendly customer service. Only want to make money on sales, does not care about answer questions about products that have been purchased already. Go to ANY DIFFERENT STORE.

Even though I walked in knowing exactly what I wanted, Tony was EXTREMELY helpful. Having the stress of just moved, Tony made this entire process so simple and honestly enjoyable! I’ll continue to go back and build on to my modular couch and couldn’t have chose a better store to work with!

Heather is wonderful

Jacob was very patient, informative and very knowledgeable. He was not pushy and met our needs

Husband and I came into the store to take a look around and see if any new merchandise had come in. We let the salesman know we were not looking to purchase anything and just wanted to take a look as we had been at the other location a few times already. We were then followed around the store and interrupted less than 5 minutes of trying to take a look around. After being in the store for 10-15 minutes the salesman then has his manager come over to try and push us into buying something and I lost it. My heart rate increased to 141 bpm and I got anxiety because we were being followed and not allowed to leisurely look at the furniture. IF YOU SAY YOU'RE GOING TO LET YOUR CUSTOMERS TAKE A LOOK AROUND, LET THEM ACTUALLY TAKE A LOOK AROUND. I have $6000 approved credit that I may not use because of this buffoonery. Mike you will NOT be getting our sale.

Great shopping experience. Excellent customer service. Dan was great.

The experience was fast and satisfying Bianca Jesalva was great

We enjoyed our visit to Ashley. Stephen Resendez thoroughly explained all aspects of the transaction.

Everything about that experience was fantastic. Hospitality, speed, price!

Greg was very helpful and professional.

on the downhill slide.... disappointed

My sales person was very patient and helpful. Made the process easy to complete.

Outstanding experience working with Maria. Will definitely come back again for a great deal on awesome furniture in the future.

Great, efficient work, in and out quickly setting up my new bed frame.

The salesman just introduced himself and said look around. We were going to purchase but felt our business wasn't important to him. We went to Bob Mills and purchased a sectional. The salesman showed us around and spent time with us.

Micheal was very nice & super helpful! He went out of his way to make sure I was happy with my choices and even moved things around so I can see what & how things would match. Thanks so much Michael

The redesign of the store made a huge difference, but really Greg M. made this super easy. Got what we needed, in and out and on time to the UTSA football game. Will be back soon to finish off the room. Great job Greg.

It took 3x to place my order. Something will be delivered in the 16th. I hope n oray yall got it right. Till Then??? PS. I feel like I got a bait n swith,,, from origami Price$ 159.99 to $178.99 TO $139.99. PAID $189.99+. I CAN'T wait to see what shows up?????

I have bought furniture from Ashley in the past and have been very pleased with the service and quality of my purchase. Dan was very nice and helped me pick out what I was looking for. The only complaint I have if anything is that I did feel like he was steering me towards more expensive items even though I gave him a budget that I had. Luckily I found something that was on clearance and it was exactly what I was looking for.

Courteous and knowledgeable associate

Although new, Anthony provided excellent, friendly service. The store manager was very helpful and we are happy with our living room set and dinning table set purchase. Thank you

Kayla was friendly and very informative. She found exactly what we were looking for with no sales pressure. She deserves a five star rating herself!

Worked with Justin on new bed and bedroom furniture. Very pleased with him and the selection

Luke was amazing!! Very knowledgeable in all the products and showed us so many great options to fit our space and our budget. He went above and beyond to help us and I would 10/10 recommend him for any assistance needed.

I appreciated most was that the sales person Tony he was not pushy at all. He gave us space to browse and was there when we needed help. Big thumbs up for customer service.

It was a great experience with my family and I.. thank you all for the wonderful welcoming!!

For a Mattress Cover that was Never opened that I was trying to return ,but they didn't take back ,they lost my business.

Worst experience ever – don’t waste your money here! This has been the worst furniture shopping experience I’ve ever had. I ordered a bed over a month ago and still don’t have the correct one. They delivered the wrong bed, can’t get delivery dates right, and all the promised discounts never showed up on my account. The staff, including Kayla Goff and Garett Smith, even gave us his personal number and told us to call anytime. We left multiple messages and barely got one response, with no real solutions or help. When I asked to cancel, they refused—claiming “no return policy,” even though the correct bed was never delivered. Terrible customer service and zero accountability. If I could give a “zero” star review , believe me I would. Stay far away from this store!

Heather did an amazing job showing us different options. She was very knowledgeable and patient with us.

My experience was great with Jacob Cajas, salesperson. He explained the difference between mattresses. He helped me decide on a mattress that helps me sleep better plus help with my sciatica and back problems. He also helped me select a new bedroom set. He didn't rush me and I didn't feel pressured that I had to buy. I recommend if you're looking to buy anything from Ashley Furniture to ask for him.

Customer service was Excellent. The show room was Beautiful .They had a great selection 👌🏽

Great furniture and great service! Michael Patriarca was very helpful and patient during my visit. I would definitely recommend this store if you are shopping for furniture.

Mimi was amazing. He invested time to help us find the exact mattress for us. We had been looking for 20 years. Nothing seemed right until we went to Ashley's.

Had a very good experience today with Brandon who was extremely knowledgeable and helpful. He never made me feel pressured.

My sales person jaycob Boxes Cajas lol a lil joke he told us was awesome Thank you for the excellent experience.

This is my favorite Ashley furniture store to make my home look great and be very comfortable to use. Thank you Jose for making it a happy experience.

Mike Drust is the very best! He went above and beyond to meet my expectations, made the entire process very smooth and pleasant. Mike made my day. I will be back!

We had an excellent experience at Ashley thanks to Dan Brenner. He welcomed us at the door, listened to the style we were after, and guided us straight to the perfect dining table. From decision to checkout took under 30 minutes, and he coordinated delivery for next week on the spot. Professional, efficient, and genuinely friendly—thank you, Dan, for making furniture shopping a breeze!

Brandon was very helpful and knew his stuff. He guided us through our options without being pushy.

Francisco was very patient and sought to give me the necessary information at all times. Excellent customer service.

Thank you for taking care of us and beating the BX’s price! Great custom service!

Tony was very courteous and helpful.

Ask for Joey Nava 👏🏽👍🏽👍🏽 10/10 experience, we bought a sofa.

Stephon Rendon gets 10 stars he was excellent that's the reason we went back and he really went out of his way the mattress is on order but really explained the product well if we need anything in the near future we will go see him specifically

Our salesman, Joey, was very helpful and got us a great deal on a recliner.

Joey was the best! Explained everything to me especially in Spanish for my parents to understand since they were the buyers. Excellent customer service definitely recommended him!

Joey was so very kind and patient. Helped us get what we wanted.

My sales agent was extremely helpful and took her time with us.

This was my first time in Ashley furniture. It was such a wonderful and easy experience. I went in knowing exactly what I wanted and everyone there was so welcoming and helpful. Hope helped me with what I needed and made the financing process so easy and effortless. She was amazing, incredibly sweet and also professional. 11/10 experience with her and the furniture that I am so excited for!

It was awesome Jacob Cajas took care of us very well !

It was the most pleasant experience ever. Joey was great! So helpful and professional

The payment app wasn’t working for whatever reason.

Just came in to look at some living toom furniture. We were being helped, but weren't ready to decide on anything. As we were leaving the assistant manager came over to talk to us, showed us some furniture, and we purchased it. He told us it would be in in a week to week and a half. Now it's going to be in in 8-14 weeks! On top of that, it's coming in separate pieces (the chair, ottoman, sofa). My mom tried to call to get the situation resolved and she's having to play telephone tag. Then the manager referred her to the customer care line. They offered her a 20% discount on a piece in the store which is kind of nonsensical because she's already picked out everything she wants, she just wants her furniture delivered when it was promised to her. If you can't do that, then you can certainly remove the fees (white glove delivery, etc). But no, that's a separate department apparently so he has to get with customer care, verify it, and call her back AFTER his three hour lunch. It appears nothing is documented in her file, everything is a seperate phone call that WE the customer have to make, and we must not have anything better to do but sit around and wait. I guess she's just too complicated of a customer to deal with. 🤷🏼‍♀️ It's a shame when you want to invest in good, quality furniture, all you end up getting is the run around.

In store, they are great. Lots of promises, to do things right. After the sale things went south, quickly. Poor Communication from the sales person and a less than professional response when contacted. Paid for delivery. Communication was awful at best. The time for delivery was exceeded by more than 5 hours. No follow up, no apologies....no attempts at trying to make it right. The delivery itself was rushed and half hearted at best.

After visiting a couple of other furniture stores where we did not experience positive or helpful. customer service, Tony and Heather helped us find the perfect piece we were looking for and were extremely patient with us. We did not feel rushed or pressured and we believe we received a great deal on our furniture. We will definitely be returning customers!

My wife and I had a pleasant experience with our sales guy Anthony Guerra. He was very helpful, not pushy, and made things easy. I would highly recommend to visit them for any of your furniture needs.

I loved our experience while looking for a new couch. Anthony Guerra made our visit very pleasant, easy, and was not pushy. I highly recommend to use them for any of your furniture needs

Jacob at Ashley Fiesta Store in San Antonio was very helpful and helped us select our living room.

Michael Ellman was very helpful and we ended up buying our new living room sectional and outdoor furniture set. Great job Mike!

Maria was Awesome! She listened very intently regarding our needs and guided us through the best options for both our mattress & adjustable base. I will definitely recommend her to our friends and other customers. She also made the experience FUN!

Brandon helped me out immensely and made the entire furniture buying process enjoyable and easy.

Great service and easy prices.

Garrett is a great sales rep. Very friendly and helpful!!

Very friendly and attentive

Completely Satisfied, ur salesman believe Arron was very friendly and helpful.

Kayla took great care of us and answered all of my questions, even after we completed the purchase. We are very happy with her attention and help!!

With Mike's help, we found just what we were looking for and he worked out a good deal for us.

Liese was absolutely amazing in helping us find the perfect table, she knew exactly what I wanted when I explained to her what I was interested in.

Bianca had an excellent way of greeting us and I will definitely recommend her to my family. Everything about her and the mattress sales guy did an amazing job talking to us about the products that are sold at Ashley furniture.

Title: Very Disappointed – Delivered Wrong Item, No Accountability or Resolution I’m extremely disappointed with my recent experience with Ashley HomeStore . When I purchased the sofa in-store, I made it very clear multiple times that I wanted the blue colour. Despite this, the salesperson placed the order incorrectly, and I ended up receiving a black sofa — and even that was delayed by over a week. From the day it was delivered, I have been trying to get the issue resolved. I’ve been calling customer care daily and have even visited the store, but all I’ve faced is blame-shifting between the store and support team. Everyone keeps repeating the same thing: “An exchange request has been raised and is pending manager approval.” I’ve been hearing this every day for over a week — with no progress, no accountability, and no solution. To make it worse, each call takes 40 to 50 minutes, and all I’m told is to wait 48 to 72 more hours, over and over again. Some even say there’s no return policy, and they expected to keep me the wrong item due to their mistake. This is completely unacceptable. As a paying customer, I expected better service and professionalism. The lack of response and ownership has left me feeling ignored, misled, and stuck with a product I didn’t order. If you care about getting what you paid for and being treated with basic respect, I urge you to think twice before buying from this store

This was absolutely one of the worst buying experiences in my life. The salesman tried charging us full price during a sale, did not listen, entered my information incorrectly causing me to miss the delivery date that was scheduled two weeks in advance. We had to go to the distribution center in another town to pick up our furniture. When I went back into the store to make sure I was getting the delivery charge credited they refused to let me talk to a manager and didn’t offer any credit for my inconvenience. The Fiesta Trails store feels like a shark tank- Beware. They don’t care about your sales experience, only the sale.

Bianca J is amazing!

Our sales Rep Norberto went above and beyond our expectations from the greeting, explanation of the product, and negotiating a fair deal for both parties. We would absolutely recommend the Ashley Store in San Antonio off I-10 to anyone looking for quality furniture and excellent customer service.

Kayla Goff was nice and genuine, answered all my questions and sold me what i needed right away.

Miles and Amanda have exceptional customer service

Very knowledgeable was very fast as soon as we stepped in store asked if we needed help, we could very impressed was very sweet man would definitely recommend.

Horrible sales team. Lies and misdirection from everyone from management to the salesman. Yet one gives them the opportunity to do the honest thing and sure enough, the furniture you have to pick up 50 miles away is damaged and in my case the other item was not the correct piece I choose.

Great personal attention from sales personnel. Easy financing options.

Loved the salesman , great experience and amazing hospitality. Would come back again

Not much of a 5 star delivery service. Yes, furniture was put in place, but left all paper and tags on each piece. Large hand prints were left all over the mirror. We rate the service 2 out of 5. We will not return to Ashley in the future.

Awesome help!

They just straight up lie about delivery times

Professional and kind, nonjudgmental, customer service is 10/10, give that man a raise!

Great dealing with Mr Casanova. We knew what we wanted, he showed us right to it and gave us a great sale price. Easy , fast, and fun....

Store had a great selection of furniture at affordable prices. We found what we were looking for almost as soon as we walked in the door! Brandon patiently let us make our decision and was amazingly helpful navigating us through the purchasing process to get the best deal possible! We will definitely be coming back to Ashley when we find ourselves looking for new furniture!

Andres Ramirez was super helpful today ! He worked with us until we were completely satisfied! Highly recommend !!

Kayla was a fantastic sales person , not pushy at all and great charisma, she knows her product ( furniture)...... Very well informed, knowledgeable. We bought a couch ! Thank you Kayla

The experience was great no pressure to purchase

My salesman was fantastic. He listened to what I was looking for & helped me with my approval. Thank you.

Friendly, reasonable, and made it a fairly simple transaction

The store representative Lisa was extremely thoughtful and helpful with my needs very accommodating and gave me exactly what I needed

Our sales associate was awesome. Plus the furniture was great quality and fast delivery.

They did a great job in delivering and setting up the new sectional at my home.Thank you.

The guys delivered the items with no issues thumbs up. Also the tracking app is great as well!

Great customer service. Tony was the sales rep and catered to all my needs. Fantastic experience.

Are you searching for beautiful piece of furniture at a great price? Stop by Ashley Furniture and speak with Jose. He will treat you right! Thank you Mr. Nava the excellent customer service. Melinda

Over promise and under delivery bad service

Very nice experience n fast I'm very happy with my purchase. Thank you Mrs. Maria Aguilar

It was a great experience as we walked in the front door we were greeted by Francisco. Extremely professional and very welcoming. He gave us time to look around and was there when we had questions. He made the whole process of buying furniture completely easy and stress-free! We will definitely be back for more. Hire more people like Francisco!!

Love the experience at the store they let you shop with out anyone pressuring

Bianca & Shaq assisted us in finding the sofa that fits our needs. Bianca was very helpful in demonstrating all the options the sofas had to offer. Great teamwork!

Tony was great and helped us find the perfect sofa for our home explaining all the features of the leather recliner. We also bought a comfy accent chair and coffee table with matching side table. Thank you Tony for your awesome customer service!!!

Wonderful experience shopping at Ashley Furniture. A big thank you to the Salesman, Justin, who was polite, professional, knowledgeable and a great help with my purchase of barstools and dining chairs. He also found the perfect two pieces of artwork for my dining room. Beautiful furniture at a great price. I will definitely shop here again for furniture and decor.

Noberto is wonderful. Very patient!

Jose was very personable, friendly, and helpful! Very happy my husband and I decided to go in when we did 🙂

Furniture selection was excellent and competitively priced. My salesman was fantastic: no pressure sales tactics, offered good advice but wasn't "pushy". I really felt that he valued me as a custiomer.

Aaron was very patient, friendly and knowledgeable. He was a great help in finding the right leather recliner for a great price. This was my second purchase from Ashley.

Myles was super helpful in finding what I needed. He’s polite and extremely knowledgeable.

It was the worst experience I had when I bought with them, I have been a customer for 14 years, but this was too much to buy with them, which the seller was very Insistent, which I feel uncomfortable about promising me a delivery date, which was a lie, when I checked it was a 3-part delivery and in the time of 3 months I had to cancel it, I recommend that you look for another place, the customer service is terrible.

Very knowledgeable staff and very helpful in our decision making to purchase a really nice set of living room furniture. Thanks to ORourke for a fantastic experience and sharing of both our past experiences . No pressure just fun time.

Hope was so awesome to us. She walked us through the entire process.

Myles is awesome!!!

(Translated by Google) Beautiful furniture, excellent service, especially from Mr. Joey Nava (Original) Hermosos muebles,Excelente atención sobre todo del Sr. Joey Nava

This review is for the delivery of the Service. Completely unprofessional, scheduled for delivery between 3-6pm and did not receive this until 12 at night. I called their customer service team and they did not care at all. They told me I should have called to complain that night. I was like it was 12 at night, the call center was closed! Devonte on the phone didn’t even sound like he wanted to be at work, he sounded like he just woke up, what a joke. I don’t see my self buying or doing any more business with Ashley if this delivery situation is not solved. And what a shame because I need more furniture. Disappointed.

Michael was very knowledgeable about the mattresses and very helpful with all the other furniture choices. Excellent employee!

I came in to purchase a dining room table and Tony was so friendly and helpful! Highly recommend. Thank you!

I purchased a new living room sectional at the I10 store and I had a great experience all because of SHAQUILLE DELARA. He was great and very knowledgeable had awesome customer service. Will be going back to your store because of him.

Justin was very helpful, pleasant and professional. Wasn't pushy or overbearing. He took care of everything and answered all of my questions. Pleasant experience and would recommend.

1) The movers left major scratches on my wood flooring when delivering the bed frame and dresser. I had to file a claim, and after multiple phone calls/letters I received a small payment for damages. 2) When the mattresses were delivered almost 2 months late, they were so much firmer than the ones we tried at the store, that my wife hurt when she slept on it (I can manage). After contacting customer service I was directed to file a claim. After meeting with someone at the house, multiple chats and calls, I was still denied a return request; even though the product that was delivered was not what thought we ordered. Is this really how giant companies do business? Despicable. Update to response from owner: I have called the 866 number you mentioned multiple times. I was told a supervisor would call me within 24 hours, they did not. I called back, and was told a supervisor would call within 2-3 business days. No response.

My sales associate didn’t explain things properly, got my name wrong both in person and in print, and forced me into getting a credit card. They had a positive attitude, but they never listened to my questions or concerns. They would talk over me to pressure me to buy. I wish I didn’t have to leave a review, but I’m truly dissatisfied with the service.

Maria and Abram were great! Maria had someone come over from their financing dept. to review our account (I unfortunately forgot his name), and after speaking with us trying to sell us protection on our piece of furniture, he proceeded to tell my husband “don’t you think it’s time to grow up” when my husband denied the protection. A comment like this is unnecessary and rude. If it weren’t for Maria we would have walked out. If the comment was never made, I’d give 5 stars. You don’t say that to someone you’re trying to sell furniture to.

Excellent service. Jacob gave us time to browse but was ready to answer questions as needed. Highly recommend.

Had the piece I was looking for, the salesman (Dan) was very helpful and courteous.

Had an issue with scheduling. The delivery date was not the date I asked for. Had to reschedule for a week later.

Walked and found a set we wanted, service agent was helpful and got us a reasonable price with a discount. Will be happy once it's delivered!

From start to delivery they have walked alongside me! I haven’t bought new furniture in years so thank you for your assistance on my couch and tempurpedic bed and adjustable base! Your customer service is on point. And they guys cleaned up after themselves after delivery! How cool was that! 🙌🏾💛

Andres Ramirez was fabulous. I’m coming back.

Tony was very friendly and accommodating! He got me a wonderful deal!

Extremely impressed, we will buy all our furniture with him from now on

Salesman was extremely helpful without being pushy. He spent time showing me pieces that fit my taste and needs and explained the quality of each different set. I came in looking for a sofa and ended up buying a bedroom suite as well as an adjustable bed frame. He’s top notch and I will be ack once I get this paid off for additional pieces. The sales going were also helpful in my decision making.

It was real easy to get in there & get exactly what I was looking for. Checking out was easy as well!

Our experience with this delivery team was absolutely wonderful! The drivers were so nice, kind, and polite, making the entire process stress-free. They handled our furniture with great care, ensuring nothing was scratched or damaged during the delivery. They were also punctual, professional, and very courteous, taking the time to place everything exactly where we wanted it. It’s rare to find a team that’s both efficient and genuinely friendly, but they truly exceeded our expectations. We’re extremely satisfied with their service and would highly recommend them to anyone looking for a smooth, worry-free delivery experience!

Most dishonest company I’ve ever dealt with. I purchased a sectional sofa, and they never delivered all the pieces. It’s been over six months, and I’m still chasing them for a resolution. Their customer service is unresponsive and unhelpful. I would not recommend doing business with them. Staty away from them.

Love

5 stars for Ms. Kayla, if I could give more I would! Phenomenal service, never felt pressured but like we were home. She’s the bomb.com and I’d recommend this location any day of the week! Slay girl, we appreciate you!

My wife and I were promptly welcomed and addressed by our furnishing specialist Andres Ramirez, who was extremely helpful and knowledgeable and courteous

maria Aguilar was excellent. she attended to us from the minute we walked in. Great personality.easy to work with. thank u

We bought a couch last week and Liese helped us to choose the best option within our budget! She patiently explained everything and was so nice and friendly! So happy with our purchase and experience

Jose was phenomenal, I hate pushy sales people and he was the polar opposite. Very nice guy, very friendly , and very respectful to my wife and I. Highly reccomend him and we will definitely come back to purchase more furniture from Mr. Jose. Thanks for making our couch purchase and a great deal less than a 30 minute endeavor.

Justin Martinez was the first person to greet us and that was special! I told him specifically what we were seeking & he honored that by showing us what we requested. That is amazing. He listened! (not like other salesman from other furniture store- that try to get us off-track) We found the perfect piece of furniture for us and worked diligently for us. Justin is a professional role model for ALL salesman. Thank you Ashley furniture for hiring him. A true asset to your company.

Mike was very professional and helpful. When we told him we wanted brouse, he didn't get pushy, but he was there when we wanted his help.

As soon as we walked in Joey greeted us with a smile and a handshake while we looked for a vanity chair. Although there wasn’t a physical one in the store he was committed to helping us find the perfect chair. After we browsed there online catalog not only did we end up getting the chair he was kind enough to give us a discount as well.

Me & my wife wemt in with specific amount we wanted to spend when we got there we were approached by Michael he started out all right but kept trying to sell us the most expensive things. We stated we already had looked online and added it up so we wanna stay within budget,he goes away to "Figure out the numbers" then came back with almost 6,500.for a total,so we decided this isn't for us and tell him we will call if we decide,he calls and texts so much I blocked him cause no sir u have already wasted time by trying over sell...Next day A Manager by the name of Garrett called back to see how he could earn our business back i told him i wanted to stay at or preferably below 5000.00so he said come back and ill honor ur price so we like kool....Walked in approached by a Maria 🤨🤨 she brought up order we paid Cash and went home ..i knew something wasnt right because she kept rushing to sign paperwork so when i got homei went over order to make sure we got everything and i see a insurance charge for 541.66 which she never told us about ao i texted her ahe gonna say because of deal we added that..NO MA'am you ask people!! u dont add that on plus we change furniture at least every 2 yrs so no meed for that!!!!😕😕😕😕😕😕😕😕 So i reached out to Garrett he acted as if he didnt know cause he was on PTO but said he would mention this and have her call us...She never did so we popped up!! She said im sorry Garrett never told me anything 😕😕 so i show her text log she then Showed me hers as she scrolled down I could see a remark about us but she went so fast because she knew she was showing it I couldn't make it out.anyways..left called coporate cause atp yall playing.Corporate apologized and said they issued a credit for insurance i said no ma am it should be a refund.so she had to fix it😕 Maria said text for delivery text her 2 times no reply so i called above to schedule it myself.was confirmed order would arrive on 7/28/2025 well they came and only brought a mirror out of 22 damm pieces!! So called Customer relations and reported issue they said someone scheduled our delivery for the 5th from the store when we never spoke with them so how do u schedule without confirmation??? I wish I would have followed up on reviews about shipping delivery orders, customer complaints about staff before walking in..Plus bad communication!! Anyways i say this to say STAND FIRM IF You WALK IN ASHLEY FURNITURE TO PURCHASE LOOK ONLINE AND MAKE SURE YOU Don't SIGN SHIT TILL You READ ALL FINE PRINT TO AVOID BOGUS INSURANCE MISTAKES WITH ORDER ETC THESE PEOPLE ARE IN THE BUSINESS TO MAKE MONEY NOT LISTEN TO CUSTOMER.NOR TO MENTION WE NOTICED A BASE FOR HEAD LIFT WHEN WE ORDERED THE HEAD AND FOOT LIFT ON ORIGINAL ORDER!! We even went to the other leaving and they TRIED to sell us almost 9000 for same pieces😕😕..SMH STAY AWAY PEOPLE

Beautiful store! Justin was great!

Subject: Wonderful Experience at Ashley's – Thank You, Mike! We had a great experience at Ashley's, thanks to Mike. While we originally came in looking for a dining room set, Mike helped us find the perfect sofa and chair—and it turned out to be just what we needed. His ability to listen, offer thoughtful suggestions, and guide us through the options made the process so smooth. He’s an excellent salesman and a great match for us, and we truly appreciated his help. Thank you for making furniture shopping enjoyable! Warm regards, Connie

I really appreciate the awesome and professional service I had at Ashley Furniture today. Noberto’s customer service was amazing. I also experienced amazing customer service from Anahi. They both took the time to make sure my experience at Ashley was top tier. If you’re in need of any furniture please visit Ashley on I-10 in San Antonio, Texas.

Everyone was so helpful especially Liese! She helped us with all of our paperwork and made sure we understood everything and how the process works before we left!

Abraham Tenorio took care of me. It was quick and easy.

Micheal helped me find the specific option that better suited me and even ordered it for me since it was out of stock. Very knowledgable, friendly and helpfull. Thank you for pairing me with him Greg

Noberto was awesome! Extremely helpful and knowledgeable. We were only there to look but ended up buying new furniture.

Leise was awesome help friendly and help us fill our home with all the things we wanted and more , definitely coming back

Abraham was a wonderful salesman!

I was able to find the matching dresser I wanted and was out the door in 30 minutes!

My experience with Ashley Furniture has been incredibly disappointing, and I honestly regret doing business with them. After an extremely disappointing experience at another Ashley location, I decided to cancel my order because they repeatedly failed to deliver on scheduled dates and showed no effort or concern for customer service after the sale. I simply didn’t have the time to shop around at other stores, so I reached out to the Fiesta location to place the order again, requesting that they waive the delivery fee. They only agreed to waive half, which was disappointing, but I accepted the offer. Unfortunately, just like before, the warehouse failed to deliver on the scheduled date, which I had taken off work to receive. As before, there was zero help from my salesperson or anyone else in the store to resolve the issue. I understand that the store has no control over the warehouse, but there was absolutely no effort from the sales staff to assist or make amends. Once the sale was complete, it seemed like they were already moving on to their next customer, completely ignoring my frustration. I had to miss work and change my plans multiple times because of Ashley employees promising things they couldn’t guarantee and then doing nothing to resolve the problems. Their conduct feels shady, like the used car salesmen I’ve encountered before — friendly and accommodating at first, but dismissive and unhelpful once they’ve secured the sale. Their customer service after the sale is absolutely terrible, and I would not recommend them to anyone who values reliable service and honest communication.

Aron is amazing sales and very helpful also they have payments options available

Went in to check on a couch I saw online. The salesman was helpful and nice, but the tool he used to check inventory wasn't working so he wasn't able to tell me if the couch I wanted was in stock or not. Not his fault but obviously not a good experience. Then I went to leave and some guy who I guess is the manager or something stops me and comes over and says something I couldn't hear, I just heard "guest counter". I ask him what he said, and he says "can you not go through that door, there's a guest counter, leave through this side door." I just said "oh, weird". And the guy decides I have insulted him personally I guess because he immediately gets defensive. He says "It's not weird, it counts how many customers come in so we know!" And I say "yeah but the entrance is obvious and grand and you wouldn't notice this little side door, so it's just odd." And he got defensive again and tried to defend the little out-of-the-way door for whatever reason while talking condescendingly to me. So yeah, never coming back. Guy needs some manners and to not be a dick to customers for no reason.

My visit to Ashley furniture was very positive. The sales reps were very helpful and friendly. Abraham was super helpful. The store has many pieces of furniture available and ready for delivery. Overall I recommend Ashley for furniture needs.

Very fast process In picking out furniture and checking out. Maria was a great help.

Hope and Aaron were great to work with!!

Out shipping experience was a great one at Ashley’s Furniture. We went in for a lift chair but came out with a new Tempur-Pedic adjustable mattress. Dan was very helpful and knowledgeable in the products. This isn’t our first time purchasing furniture from Ashley’s and each item purchased has been great.

The sales person Maria was very good and pacient without pressure!

I’ve always had a great experience at this location; the salesman are a little more customer oriented versus sale-oriented and I feel way more relaxed than at other locations. Francisco has helped me furnish multiple spaces in my home! Thank you!!

Justin was very courteous and helpful

Great costumer service from shaq in the mattress department .

Kayla help us, she has great vibe 🫰🏻 Thank you

Joey was professional. shopping is something I do not find enjoyable. However, Joey made my shopping experience delightful! He was professional and understanding of the type and style of furniture I wanted for my home! Mimi help me select the correct mattress for my needs!

Dude was amazing, if he sees this, he knows who I'm talking about. Overall great service, great experience, great customer support.

Steven did a great job on sales!

Large selection, their "best-buy" promotions saved us a lot of money. It turned out all the furniture we bought (living room and bedroom) were "best-buy" items. They stand behind their furniture, with an optional 5 year protection plan. Look at the details of the plans, it includes so much.

Dan was great to work with

The service has been absolutely terrible, and they haven't honored their obligations at all. I strongly advise against purchasing their insurance plans, as it feels like a scam. They charge a lot of money for what they claim is a lifetime warranty, but when it comes time to use it, there’s no follow-through. The furniture quality itself has also been disappointing, as it started falling apart within six months. Overall, I would recommend avoiding Ashley Furniture. Here is the pictures to proof my claim. Do not buy any furniture from Ashley furniture stores. Extremely disappointed with their service and products.

Kayla was a great help! Very efficient work!

Jose was incredible. He was fantastic in helping me with my purchases. Truly a wonderful employee.

Justin Martinez is one outstanding young man, & Sales Person! Thank you, Justin!!!

It was an awesome experience! Shaquille was great! He helped us find the right love seat and tables for our living room! Thank you!

Stephen Resendez was awesome! A great help!

Maria was very helpful, friendly and thorough!

Justin was so patient and kind at helping me find exactly what I was looking for in the time frame I needed. There were many options to choose from that fit my criteria.

The service was great. The employees very friendly creating a stress free atmosphere. Easy to find what I needed.

Very unprofessional, pushy sales people. We were promised a 4-year 0 % interest option, but after the salesperson input my girlfriend's name incorrectly 3 times, she was denied the financing. Instead of admitting his mistake, he tried to set us up with a 3-month 0 % interest predatory loan from a 3rd party bank WITHOUT even disclosing what he was trying to setup. So glad we didn't purchase. Completely unprofessional. DO NOT BUY

Great service and we love our furniture

Tony Hernandez is one the best sales person we delt with, need to ask for him. Thanks again Mr. T Hernandez

Love love love the furniture! Professionalism, friendly and very knowledgeable on furniture items. I work with two sales persons Luke, and Tony! Both spent all the time we were there answering all the questions we had. Covert all warranty information. Said it would be sent via email for mattress. Love the environment and service!

The store itself is clean and inviting. Our furnishing specialist was Arron Schubert and he was knowledgeable and helpful the entire time.

Felt very comfortable with my salesperson. No pressure to purchase item.

Friendly customer service. Maria was a gem!

Had the pleasure of working with Miles and Amanda. Both super knowledgeable and friendly. Happy with my purchase.

Bought and paid for a full queen bedroom suite mid May. I still have nothing. Went to the store and the “manager” Aaron tried to tell me it was a distribution center issue. When I spoke with distribution they said there are parts to my order that wont be available to customer until 2026 but show shipping 7/30/2025. When I paid for the furniture I was told I could have it in a week. I am so frustrated. I asked for a refund over a week ago and haven’t gotten that either. So they have my money and I have no furniture and can’t get a real person on the phone.

Great experience! Had exactly what I wanted with great price!

Great customer service. Great quality of furniture

Your salesperson misrepresented the truth, he is a slick talker and only interested in making a sale. He'd make a great used car salesman or carnival worker. I realized his untruths later when I reviewed the online receipt. I called the Ashley customer service the next day and promptly CANCELED a portion of the order. I also found out he had not set up the delivery date correctly and this order is going up to North TX. The customer service lady said it was set up for this month instead of August! Carelessness and no care for the customer.

Excellent Service today!!

Enjoy my time with Maria. Gave me her time to make my decisions on the purchases. Very pleasant and wonderful sales person. Ashley is lucky to have her.

Ms Ruby was a very nice lady and she had a great attitude towards me and helped me to get a good deal thank you very much

Sales associate LSegovia was very nice and helpful! She helped me apply for financing and explained all the details how it would work. I bought a beautiful dining set.

Amazing atmosphere and great customer service. Joey was very helpful, professional and knowledgeable. Will most definitely be coming back for more furniture.

The new Ashley facility on I-10 was well laid out and our sales staff member took care of our purchases in a very professional manner

Luke knew what we wanted, found it, and we were able to purchase it in a timely manner

I was looking for a recliner and dining table My budget is a little tight, but Mike Drust helped me find just what I wanted at good prices. He helped me through the finance process ( 0% apr for 12 months). He was very nice and not a pushy sales person!

Excellent service !

After months of looking, and not being impressed by anything we came across we finally found what we didn’t know we’d like. Luke helped us find exactly what we needed that would hold up and look nice. From beginning to end he addressed all our questions and concerns. Looking forward to the delivery of our new couch.

Great experience. We loved working with Michael Ellman. We came in looking for a few home upgrades and he guided us in all the right directions. A sectional, entertainment center, side tables, rug, and a new bed! Highly recommend this place. Great environment and event better people!

We bought a new Cashton couch here in May, only to have the arm break and collapse not even 1 month later. I trust this store and we purchased all our bedroom furniture here, so this is really disappointing. We reported the broken arm on June 14, and were told to give 48 business hours to process - which we did. Over 2 weeks later there is still no response from them. I've called customer service twice, and today was told to file anther claim. We now have an unusable couch with a broken arm, hole in the side, stuffing coming out, and a protruding piece of wood from the frame. It's a shame because we've always had good service in the store, and good quality furniture. I really hope they can resolve this situation and make it right, but for now it is hard to recommend them.

Got an Ashley's CC to finance the furnishing of my new place. After experiencing difficulty activating my card, I noticed that I was unable to make online purchases. Ashley's customer service department directed me to call my local store. My local store said I don't have an Ashley's CC, and directed me to call Synchrony, their financing company, who then directed me to call my local store. After telling Synchrony the store directed me to them, their answer to my problem is that if I want to use my Ashley's CC, I need to go into the store and have a sales associate call Synchrony. Nobody from the customer service department, my local store, or their finance company was able to tell me what was wrong. Additionally, I had made a purchase using the same card number that was sent via email while waiting for the actual physical card. And the local store associate could see these charges, but told me that my card numbers didn't match, and I don't have an account under my name. Somebody made a mistake, and nobody can help me determine what went wrong. My name and both intial card number and physical card number match. Do yourself a favor and don't get mixed up with this company. Go somewhere else.

Experience was really good

Luke did a great job doing our couch transaction. So far we are well pleased. Ty

Would not recommend

Great ! Everybody was so helpfu

I was walking around Ashley’s kinda lost looking for a specific piece and thankfully Justin M offered his assistance. Justin was very helpful/knowledgeable and found me something comparable to what I was looking for.

Absolutely horrible customer service. We were promised having had to stop in to have our recliner sofa delivered by July 1st which was ordered on April 26! We were told that the sofa is in Houston which is just hours away and still waiting for it. Absolutely ridiculous. We purchased a ton of stuff from there upon relocating to San Antonio and everything was delivered except for one sofa which is preventing us from being able to set up our living space, makes no sense. A sofa should not take over 2 plus months to get delivered especially since it’s hours away. Never Again, extremely disappointed and frustrated with this company”s lack of communication. You can’t even contact the store itself, simply ridiculous. Save your money and time and go elsewhere!

Was a pleasant experience

Lisa was great!! Our experience was good@

Had an amazing experience at this location!! My wife and I walked in with an idea of what we wanted (sectional couch) and Mike greeted us at the door and with our ideas and floor plan of our area he was able to direct us and show us the perfect couch!!! My wife and I upon leaving were unsure if we were really ready to buy or if he was just was that good. 🤣🤣 We knew we were buying just didn't know right then. 🤣 Definetly recommend if you go in to ask for Mike, very knowledgeable and likes to joke around, not a dead head serious salesman. Makes you feel comfortable in the process.

Well informed , affable, no pressure sales person.

“The buying process was excellent and the seller was very friendly and attentive. However, after making the purchase, I haven’t received any updates about the delivery. I’ve tried calling and messaging the seller, but they have been ignoring me. I hope they can improve this aspect for future purchases.”

Mylon was very knowledgeable and provided great customer service.

Fantastic sales people! So patient, really enjoyed the day.

Norberto was awesome to work with. He is friendly, knowledgeable, and helped me make a great decision on my purchase. Highly recommend the location. Great experience.

Our in store experience was great. We knew what we were looking for and we were in and out. Now let’s see how the delivery goes!

Norberto was amazing and extremely helpful. He guided us through the best products and discounts. I recommend Norberto to anyone who is interested in buying furniture!

It was quick n easy. The show room was great and Miles helped us with great options.

Prefer to be left alone a little more but they weren’t there hovering so had a good experience picking out a couch with my son. App process was quick.

Great experience and selection. I just came with my daughter to pick out a chair for her and ended up buying a beautiful one for myself and a couch.

Pleasant and easy.

Joey was very helpful and friendly. We appreciated his guidance and knowledge of the vast selection. Great experience.

If Pridestaff sends you here, don’t go, John Michael is not a very nice guy and he acts like you cannot find a better job. Beware

Salesman nice but didn't know what we were looking for ....also still renovations..

It was an amazing experience, we didn't think we were going to be able to find exactly what we were looking for but Mike made it happen

Usually I have a hard rule not to make big purchases on the spot... but Fernando was beaming with customer service and we locked in on the perfect bedroom dresser for my teen daughter. Ashley products are known quality and it was a bonus that the in person purchase was a great experience.

The sales person was very friendly and provided me with many styles for me to purchase a dining room table. She was very knowledgeable and gave me all my options. I purchased a table during my visit and I'm excited. Great customer service.

The salesperson was kind and helpful, answering any questions we had and not pressuring us to purchase anything. We ended up buying the bunk bed we needed at a great price!

Incredible service and friendly people especially Lisa .

Lisa killed it with us!! We walked in knowing what we were looking for to replace mom's living room furniture. Lisa introduced herself, gave us the quick talk, and then left us to look around to see if they had the furniture. We found what we were looking for and went to find Lisa. Chatted with her awhile, but needed to go back to the house to get one measurement. Returned the next day after reaching out to her the night before to make sure she would be working. After letting her know we were wanting to pay cash, she worked her numbers and the deal was amazing. Purchased a sofa with reclining ends and a recliner. She added in a 5 year protection plan, plus delivery and the deal was too good to say no. Let her know it was definitely going to be cash, brought us over to her manager, and made the purchase. Have to say, we were not expecting the deal and will definitely go back to Ashley's if we ever need anything in the future. Quality furniture and, in this case, a great sales lady.

The salesman treated me good he explained everything to me I told him what price range I was in so he did not try and upsell me which that I really appreciate

It took me over two months to find the perfect sofa. So, I decided to head to Ashley’s store, knowing exactly what I was looking for - a modular (sectional) sofa. When I arrived at Ashley’s, there was already someone waiting outside, Francisco. I had asked if they were open, and he said, “We’ve been waiting for you, come on in!” When walking in Francisco welcomed us inside the store ready to assist us. Francisco was super helpful. He asked us questions to make sure we were on the same page, and listened carefully to what we wanted. The best and favorite part was the demo 3D-printed sofa piece, which was so helpful to express a visualization of what I wanted. During the process of browsing, Francisco gave us an opportunity browse alone to see all the sofas they have in store where can sit on each sofa to know what material and cushion we wanted. Francisco also gave us all the details about what Ashley could and couldn’t do. Luckily, they had exactly what we wanted! I bought the sofa and left feeling super excited.

Extremely disappointed and frustrated with my experience. I purchased a couch and TV stand totaling around $8,000. I was told delivery, setup, and plan protection were included as a “deal” — not something I would be charged extra for. After getting breakdown of my total. I found out I was added $500 for delivery, and the protection plan was in fact not free how she made it seem, it’s actually part of the salesperson’s commission (which explains why she was so pushy about adding it- yes they get paid to add it!!) I agreed to a delivery date, only to be told the items were out of stock and delivery would be delayed. Why sell items that aren’t even available? They tried to schedule three separate deliveries for four items — completely unreasonable. I managed to consolidate into two dates, but it was a headache. The worst part: I was told my financing came with a 72-month (6-year) no-interest plan. I trusted the salesperson’s word and signed without reading everything — big mistake. I just made my first payment and found out every card I was signed up for has interest! This experience has been a nightmare. The customer service is poor, the information given was misleading, and the entire process felt dishonest. Do yourself a favor: read everything carefully, get it in writing, and better yet — stay far away from this unprofessional store. They will reply saying sorry for your experience give us a call and they will be no solution. Stay away!

Maria and Michael were very friendly.

I purchased a full bedroom set from this location to include a new mattress and a few months later the bed frame broke. I have been communicating with Ashley’s Customer support for about 5 months with no resolution. They continue to ask me for photos and give me the run around every time I call. I went to the store to speak with MeeMee who is the person who sold me the bed set only to be dismissed, disrespected, & ignored by him. Till this day my bed frame is still broke and on bricks. Please avoid this location by any means and buy elsewhere.

We had an excellent salesman, Tony Hernandez. Very knowledgeable and very nice and polite. The couch looked great and the extra warranty was well explained and we bought that.

Don’t go in if you don’t know what you want, they will laugh at you.

I had a great experience at Ashley. This was my first time buying from a furniture store so I was a bit nervous. Mike E. was incredibly personable, helpful, knowledgeable about styling, materials, colors, and upfront about pricing. No pressure to purchase other items. Overall a wonderful experience despite being under renovations, and I would definitely go back.

Zaria is fantastic not pushy but very helpful and knowledgeable, enjoyed the experience.

Lisa was so friendly and helpful that I thoroughly enjoyed the time I was there purchasing bedroom furniture and more.

Great customer service. We got exactly what we needed

Great experience, our rep was very helpful and worked a great deal for us.

Jackie was great! Very knowledgeable and nice! Got us our perfect patio furniture!

Luke was very patient and understanding. He took the time to tell me about Ashley stores and then answered all my questions and I had a lot of questions. As a new resident moving to Texas he was helpful with explaining some of what to expect in Texas as the weather goes

Sales person and manager went far and beyond to achieve my purchase and will be a returning customer

We got what we wanted at a decent price and salesperson was very helpful. Pleasant process.

Hope was wonderful and super helpful- will definitely returning for additional pieces of furniture. Thank you Hope!!!!

Dan was a great sale person. He was very knowledgeable and there was no pressure. He understood our needs and put together a plan for us to purchase exactly what we needed.

Walked in to look at some bed sets and just utterly harassed by salespeople. Within 5 mins I got 5 different people asking me if I need any help. Walked out of there once it got ridiculous. They scare shoppers away especially those who just want to see different styles, colors etc

Friendly attentive service!

Under construction but Brandon was great! It’s going to be an even better Ashley’s when construction is completed.

Very helpful. Ordered exactly what I needed.

Excellent experience

Went shopping for a mattress. They wanted to sell me a mattress and adjustable frame for just over 2000.00 dollars. I went to Macy's their price for the exact same mattress was the same but the base is free. I now see Ashley furniture has a huge markup and a sales force more than willing to swindle unsuspecting customers out of their money. Stay away from Ashley Furniture.

Get it in writing..that's all I can say

If I could give negative ⭐️‘s i would. Absolutely disgusted by the dishonesty and scam Ashley is promoting with their protection plan. I was sold a couch in 2022 and added the protection service because the sales associate told us it would be “no problem” and covers most issues (accidental rips, stains, punctures, etc..). The first time the service technicians came for our claim - they didn’t do anything with the couch - they disrespectfully walked all over our carpet with shoes and on top of that refused to replace our couch that had well documented accidental damages. Come 2025 - we submitted another claim for a puncture and ripped cushion and now the service rep is asking if I have a copy of the “terms of service” after putting me on hold every 2 minutes and going to their supervisor so they know what to say when denying the claim. Beyond angry and disgusted at the dishonesty they stand by - do not shop here and do not get the protection plan.

Hope Griffis was amazing. She helped make this a fun and fast experience. She helped to find the perfect sofa for my living room. She also knew I was busy on this day and helped to make this purchase happen fast. Hope, I wish you success with your career at Ashley.

Good service very thing good

Mike was amazing! He was so knowledgeable and will work with again! Strongly recommend working with Mike!

Tony was such a help in making my sofa and lovey seat a purchase!!He definitely is a plus for the company Thanks Susan Beyard

Salesman was very helpful and knowledgeable.

Ashley furniture has beautiful stuff great deals and quality numerous uno sales folks especially the sales guy we had. He was the bomb

The service was exceptional! When we walked in, we had an idea of what we wanted but weren’t sure we saw anything on display that did it for us. But Ruby the interior designer really took her time with us and listened to the vision I had in mind and inspired boards. She was able to help us design our perfect space and recommended a bedroom set we fell in love with! Delivery was phenomenal as well. Our delivery drivers really took care of our furniture and set it up perfectly. Seriously 5/5 stars, no hiccups.

Bad customer service ever, bad quality

Maria was fantastic! Not pushy, helpful and even a sense of humor. Almost didn’t visit because of past experiences in other Ashley stores-but definitely recommend it!

It was incredible Mike and Brandon helped me out picking the bedroom set and the TemperPedic mattress, their customer service, professionalism goes beyond rapport. It was phenomenal experience and I would recommend Ashley Furniture and these two awesome guys to anyone. Thank you for the fantastic experience!!

We were just in the store a few weeks ago to buy a bed, mattress, and a couch. We have not bought furniture in quite a while. We loved that our sales person was very quick on finding us the items we were describing but when it came to costs of items, I felt like we were being rushed. We also had a toddler with us that was tired so that also pushed us along. I asked a few times what the price was for an item and I got a response of "we will get a low monthly payment." Figured I'd ask again anyway before we did final signing for financing. At the end when discussing finance options, he shared our monthly payment. I still had to ask to see the bottom line total and it seemed like the sales person did not want to share that information with me. Eventually he turned the tablet he was using around. Once we reviewed the prices, we signed away for financing. Today, I'm looking at our total billing and it doesn't match the total of the invoice. There is an extra cost that was not described during the transaction and it's a promotional fee of 2% of total invoice. This wasn't discussed with us at all when we were shared the details of the promotional deal. Not knowing at the time, we signed with that in smaller print not realizing that was part of the deal. I wish the sales person would have been more open about the full details, costs, and what we would be expecting to see on our first bill. I do not plan on going back to this furniture store again in the future as it just seems like shady business. I get they might be paid on commission but I feel taken advantage of. I'm pretty sure if it's not known at the time of signing, they do not tell any customers and just expect them to sign. Just know there may be hidden costs in promotions so please ask and be aware before signing.

Absolutely great experience!

My salesman was just awesome. He really took his time and didn't pressure me on anything. Took his time explaining my purchase and options.

Maria was great. She was very knowledgeable and showed us what we were looking for. Mimi and Mike were also terrific.

Mimi was fantastic. Very knowledgeable and efficient. Made it very easy to make a decision. He knows his stuff!

So far I have been extremely satisfied with my experience. When I receive my furniture I will send a more precise feedback synopsis. So far — very happy!

I recently visited Ashley furniture on I-10 Looking for a sectional. This was my 5th or 6th furniture store, but it will be my FIRST stop when looking for furniture in the future. The sales person (Andres R.) was friendly, professional and knowledgeable. He patiently worked up the cost at my request on multiple sectionals. Once I had picked a sectional, I liked working with Andres that I went ahead and purchased a dining room set.

Hope was extremely helpful with my furniture needs! She listened, made viable suggestions and treated me with respect and kindness. Thank you Hope & Ashley Fiesta Store!

Mike E. Was great and very knowledgeable. No hard sell tactics which is paramount to me.

The Sales Rep were very helpful and let us test the different products without pressure.

Mike was super knowledgeable across the board. Got me locked in on a double chaise beautiful piece. And had Kayla finish up the paperwork all to get me my delivery in less than a week!🙌

Great worker (mike)help me with everything that was affordable for me and conformable great attitude

Great customer service from Greg Mickalak, extremely helpful and informative!!!

Ruby and Daniel were great and worked with us wonderfully

Went here for a new dining table. Worked with Ashley, she demonstrated the butterfly table. Loved it so much we bought it that day. Financing was super easy to set up and she showed me how to use the app to make future payments easier.

Our sales representative, Dan, was phenomenal. I appreciate his focus on our needs & not trying upsale. He was knowledgeable, friendly & efficient. We went in knowing what we wanted and got everything sorted out within an hour. Ashley furniture has the delivery scheduled for this Friday! Grateful we aren’t waiting months out.

My email address needed to be correct and I wanted to schedule a pickup. The technician made it happen. Also my inventory sheet was short and she informed me that would not be a problem when I pickup my order. Good job. Thank you Ms Elissa.

Sales Associate- Jacquelynn was amazing. Made this experience so easy for us! We’ll be back to see you Jacquelynn!

Great experience

I had a great experience with my salesman. We got the deal we wanted and all was well. After we left the store my wife and I decided to add the matching dresser to the bed and night tables. I called my salesman and we agreed on a price over the phone, he sent me an invoice to pay online for the additional dresser. After a few attempts, I called him back at the store explaining it wouldn’t accept my payment. I ask if I could give someone at the store my payment info and he said he would ask his manager. I had met her at the store earlier, he told her I was not having any luck paying online to which she said it’s his problem, other customers are not having any issues. I ask if I could speak to her and she refused, again I could her what she was saying because I was calling on the salesman’s cell phone. She wouldn’t talk to me. I drove back to the store and paid the additional invoice for the dresser. At that time I was told that other customers were having the same problem while trying to pay online. My total bill was over $6000.00 and a manager wouldn’t talk to me!!! If she had got on his phone, said she understood my problem but they were having technical problems with that system I would have been ok. I am not happy with her attitude and my furniture won’t be delivered until June, which gives me time to think about how I was treated by her and I may go to another furniture store and buy from them and cancel my order with your company. There is no excuse to be rude to a customer especially when it’s your system that won’t allow me to pay you!!! But my sales person was great, he apologized for his manager, tried to resolve the issue as best he could!!!

Even though the Ashley store was under renovation, Jose was very helpful and made it very easy for my wife and I to select the recliner that we were looking for. Outstanding service from Jose.

Brandon was awesome to work with. He was patient and addressed all of my questions and concerns. I recommend Brandon for your furniture needs!

Knowledgeable about product and services and payment details. quick and nice

Jacklyn was very patient and informative.

This young man named Steven D was the most helpful individual i have ever met. He absolutely had our best interest in mind and he never pressured us.

I loved that they worked with me on the price and was very compassionate with my situation.

Great customer service and easy purchase!

Great place, great service! Francisco Garcia was amazing and incredibly helpful. Would definitely recommend.

Mike Ellman makes us very special- he deserves a raise!

Aaron was wonderful to work with. Assisted with finding us exactly what we were looking for.

We had a great experience shopping today. Lisa helped us and she understood our budget, what we were looking for and went above and beyond to coordinate delivery, and a warranty package for our furniture. Can’t thank Lisa enough!

Let’s start off MIKE from the sleep experts was very rude and disrespectful acting like a kid stopping his feet and mumbling under his breath. when we wanted to cancel because we found something better somewhere else.

Mimi is a super salesman!! Go see him

Im very excited about my new couch! One of the sales associates, Hope, worked with me from start to finish. She was very friendly and extremely knowledgeable. I cannot recommend Hope and the rest of her team enough at Ashly Furniture.

Zaria was fantastic!

Luke Finley and Mike P were awesome reps, they answered all our questions and worked miracles in getting us the furniture items we purchased. We will definitely shop Ashley again!

Steven was there a professional, courteous and knowledgeable answering all of our questions.

Steven helped us with our purchase. He was very patient with our decisions. He has excellent customer service skills. Thank you Steven. 💁‍♀️

Excellent customer service. Aaron was great and did not pressure us. Let us look around without being right there with us.

I had such a great experience here at the Ashley Furniture Fiesta location. My sales consultant was Hope and she was so sweet and extremely helpful! If there were any questions or concerns she was readily available to answer and help! Top notch customer service. I will definitely be back to purchase my new sofas with Hope! Thank you so much for going above and beyond to help us decorate our new home💕

Great Memorial Day sale. Found just the right living room set at a great price and delivery in 5 days. Norberto was professional and gave us several options that saved us money.

One of the worst furniture shops we ever visited. We went there to buy a desk , the agent assigned with us was helpful, but it took at least 4-5 hours and multiple visits for us to order the item from the store. The manager of store( Azimi) acted really unprofessional and did not follow any basics of customer service. Finally the order did not deliver as promised on the date planned and we received no updates. We reached out to store over phone, in-person at the store and all we got was they don’t know how it got cancelled and will let us know over the phone. We waited again for 48 hours and no updates. Never going back to this Ashley store. Waste of time and effort.

Tony and Anahi were great and service was awesome, thank you for helping us and making everything work!!

Great customer service. Was happy with our purchase.

Francisco and Steven were an amazing help, very professional and ended up leaving with more furniture than I intended to get when I initially walked in but luckily all good things I needed. Never felt pressured to buy anything. I was greeted right away as soon as I walked in. Definitely will be back for future purchases! Thank you so much for your help guys!

Very poor delivery , response and customer care is absolutely ridiculous.

Noberto the salesman was extremely nice throughout the entire process, explained everything in detail and gave me all the time I needed to think about my purchase.

Dear Ashley Furniture I am writing to express my disappointment regarding a recent experience at your store. Unfortunately, the information I was given prior to my purchase did not align with what actually occurred once I arrived. I was initially told that delivery would either be free or cost $99. However, I was charged $209. I was also informed that I would receive 60 months of no-interest financing, but was only offered 12 months. These discrepancies are unacceptable and feel misleading. Additionally, I encountered unprofessional behavior from two individuals named Mike, both of whom were dismissive and rude. When I expressed my concerns and considered walking out, they showed no willingness to assist. I ultimately stayed because I had promised my daughter a vanity. To make matters worse, I never received an email receipt for my purchase. I was later sent a 10% off coupon to be used on a Tuesday, but since I was in the store on a Monday, I was simply told to come back the next day. This lack of flexibility and care for the customer experience was very disappointing. Given these circumstances, I believe I deserve a resolution. I respectfully request a review of my delivery charge and financing terms, and I would appreciate receiving my purchase receipt via email. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Gina

Sales person Michael was very friendly and very professional. He really new what he was talking about. Demonstrated the difference of the mattresses we were looking at. Very satisfied.

I have always bought my furniture at Ashley’s. I have been very happy with the service and quality of the furniture. The assistant manager, Mimi was very helpful and knowledgeable of the product. We were able to make a deal because of his caring attitude, Hr had the Ability to understand what type of furniture, the customer needs The salesman Greg M. was also very knowledgeable and created a good rapport with my family. He answered all my questions.

Excellent service by Mimi and Amanda

(Translated by Google) Very good service, excellent saleswoman, very attentive at all times and very friendly 100% Maria (Original) Muy bien servicio, excelente vendedora muy atenta en todo momento y muy amable 100% María

When we walked in the salesmen in the front literally turned their back to us and walked away. Not even a simple greeting or anything. The salesman who ended up helping us with our purchase wasn’t either of the two at the door at the time. Incredibly disappointed with how we were treated especially since one of the men in the front looked Hispanic as well. Won’t be returning here again.

Beautiful experience. Knowledgeable and pleasant staff. Very helpful in insuring I was completely satisfied with my purchase. Mr Shaquille Delara was excellent.

It was great, as soon as I walked in I was greeted by Joey. He was upbeat and personable, and helped me get a sofa that’s exactly in my price range. After looking at everything online then going to the store, their Memorial Day sales are really worth

Felt rushed in making an unnecessary purchase that does not fit in my living room

Great customer service.

Very knowledgeable and helpful and delivery was on time

Norberto did an amazing job finding us the best deals!!

We were happy with our recliner shopping experience and found one that will work great. Thanks Mike.

Our customer rep was awesome!

My sales Jackie was professional, knowledgeable, and very attentive to my needs. Took time to answer all my questions. Would recommend highly.

Michael P. Was excellent 👌🏽 I felt like he cared about me with what I wanted and needed, he was professional and courteous, the store manager was very professional as well. Anna the Acima associate was wonderful as well. 👏🏽👏🏽👏🏽👏🏽

Good

It wasn't very good

Lisa was very helpful and went out of her way to find exactly what I was looking for. The manager also gave me a great deal when I purchased the protection warranty. Left a satisfied customer.

Joey was very friendly, attentive and made my purchase easy. I appreciate the great customer service that was provided!

Amazing service

Kayla was Awesome and very informative!!!! We will be back soon we pray we get her again!!!!

Ask for Maria! She is the best! Everything you need is at Ashely’s Furniture with good deals ❤️

Dan was so helpful and considerate even found the cord so I could try out the recliner I bought. Made it easy and fast got exactly what I was looking for so my 3 furbabies could set with me too

Was told I was getting an item discount but when I checked online that was already the normal price not discounted. This shows the price shown online and then price they gave me.

Great customer service

(Translated by Google) Simple and very attentive (Original) Simple y muy atentos

Very friendly staff that assisted me with all my needs. The plants I got were beautiful.

Jaclyn was amazing. I was hesitant of to buy or not particular couch, but she quickly showed me all positive and negative signs about it based on my requirements. I am so happy with the service. Can’t wait for my couch to be delivered on the 28th of May ( per my request, they are delivering closer to my move in day). Thank you

Very nice staff. Great customer service

Ruby and Tony provided excellent customer service. They were very friendly and made the experience really quick and easy for us.

Helpful and friendly

Justin was very helpful. Thanks

Aaron took care of my issue quickly

Mimi was very helpful and really knows his stuff! Walked in looking for a desk, ended up with an adorable reclinig loveseat and a sectional.

We purchased a tempur-pedic mattress and base a few months ago from Ashley Furniture. The delivery guys were helpful to get it all set up the way we needed it done. We were very happy with the customer service. Our delivery today was another temper-pedic base purchase for our other mattress. We are elderly and my husband has lung issues. It is very difficult to lift heavy items. The salesperson did not tell us that the delivery guys would not help us. I had to move the old base and mattress myself and will now have to put the mattress over the newly purchased base because they said they could not help with the mattress. This lack of care for customers is very disappointing.

Very friendly and good prices.

Informative & kind, expedient service!!

Our salesman ,Dan, was very helpful and knowledgeable. Found just we were looking for! Wonderful store.

Scott and Cory were great and we really appreciate the job they did delivering and setting up our new furniture.

Great experience with Shak shopping, I went with the intention not to buy today. Just looking for now, needed the furniture for next month, but I felt very comfortable with the information, knowledge and results I wanted to achieve, it was a pleasant transition buying the furniture, “great service Shak I appreciate your help”.

Second time using Ashley’s to fully furnish a house and will be back here if I get tired of this furniture. Ask for Maria amazing service and even a great talker and didn’t feel pressured to buy anything I didn’t want even helped me select the perfect items. 0 complaints 0 cons and this is that they are under construction and still was able to find all the right pieces.

Ten ten tens across the board. From experience the quality of furniture is way better than Living Spaces . Definitely recommend ! Thanks Rubi and Tony !

I had a great experience and customer service was amazing it really helped me decide on what to get for my new apartment

Ashley was great in helping me find and purchase the furniture I was looking for, sales person Tony did a great job.

Great experience. Not sales pushy at all.

Mike was very professional and helpful . He was informative.

We had a good experience buying furniture here. We were looking for a 72 inch dining table and they had a big selection. Tony was very nice and not pushy and made the purchase process very smooth.

Great customer service at the zarzamora location!

Walked in and out in less than 30 minutes. Norberto took care of us very well and completed our purchase and delivery date to our satisfaction.

Very fair deal. They had what we wanted, and offered a very fair price.

Joe N. Was the best

So far my rate is a 2. I waited 2 weeks. And my furniture arrived wrong, the person who helped me order the wrong pieces. Then dining table chairs were missing under parts so it was uneven. The couch came with a speaker ( and its fully broken inside). So now im awaiting for new pieces and new exchanges.. pick up and delivery... this was no where what i expected. I hope 2 god it doesnt take another 2 weeks. I will change my review after situations fixed up. Delivery men were very nice people as well. Couch is nice its just not what i ordered. I got 2 left corners and 2 right corners idk why.. Update: No One In Store. NO ONE IN SUPPORT IS HELPING ME! I GOT THE WRONG FURNITURE, Legal Actions Will Be Made If This Isnt Fixed.

Amazing experience! I got my dream sofa set and the staff was very helpful and knowledgeable. I will be a returning customer. Fast delivery and a ton of options.

Thank you for another great delivery by a great team. No damage, easy install, accommodated requests, and professional.

Had a great experience and Kayla was fantastic. Definitely deserves repeat business so far.

Professional, courteous, fast assembly. I didn't expect this level of service. The "white glove" earns its proven name.

I went in with what I wanted and Brandon was very helpful with helping me select a modular sofa that I can add on to in the future.

I took off a star solely for communication with the scheduling and delivery team. Our communication with the sales rep, Maria, was great! She listened to her wants and needs, and kept our visit efficient by showing us what we were asking for, and keeping paperwork, short and sweet. However, the miscommunication started there. We requested for further communication to go through me, as my partner would be out of town and we did not want him to facilitate communication for the delivery from out of town. This did not happen, and all scheduling texts and delivery calls were sent to my partner, after we had requested twice for his number not to be contacted. The delivery team arrived nearly an hour before the 3-hour delivery window, and expected us to be ready for delivery or we would need to reschedule. Unfortunately, there was a language barrier between us, and we were not able to communicate well enough to find a solution to these problems. They expected us to be available as soon as they arrived, and we were not, given that all communication was going to my partner OOT and the delivery team arrived outside of the delivery window. Thankfully our furniture was delivered in great condition, and functioning correctly! For future deliveries to outlier locations, I recommend asking the customer if they would prefer delivery at the beginning of the window or the latter half of the window, and ensuring the delivers arrive within the window, not before or after.

Great salesman

Delivery folks were great. Furniture was scratched.

It’s unlikely I’ll ever again buy anything from this furniture store that doesn’t know how to assemble the items they sell. Same thing happened when they assembled my son’s bed drawers 2 years ago. Just noticed the armrest supports after they were delivered less than 30 mins ago. Any damage caused by the flawed assembly will result in a call to the store. Delivery guys were great.

Justin the best helper and so patient, thank you

I like the selection at the Ashley Store—lots of nice pieces, and the prices are pretty decent for what you get. They’ve got a good variety of styles, and it’s easy to find something that fits your taste and budget. What I didn’t enjoy was the overall shopping experience. It felt a bit like being at a car dealership. The salesperson was trying to work out a “deal,” and when I didn’t commit right away, a manager came over with a “very special offer”—but only if I bought right then. That kind of pressure made me uncomfortable, so I left. I’d much rather have someone available when I need help, but not hovering over me the entire time. Let me browse, let me think—it makes for a much better experience. If they adjusted their approach, I’d definitely consider going back, because the furniture itself is worth a look.

My experience at Ashley Store was vert pleasant. My sales representative was very patient,polite and professional. She took the time with me to make sure l had all the best

Jose is an awesome sales person. He made our trip to pick out our tables perfect. Thanks Jose!

We didn’t have a great experience a few months ago when we purchased our table and mattress/base. However this time around Andres R. did a fantastic job. He had great customer service skills and went out of his way to help us. This man deserves a raise or bonus.Thank you Andres!

(Translated by Google) Excellent service, the girl was very friendly. (Original) Excelente servicio la chica muy amable

Myles was top notch. Very helpful, upfront and provided outstanding service.

Furniture shopping isn’t easy. Between sizing, colors, textures, budget, and quality—it can be overwhelming. My husband and I typically do most of our shopping online for that reason. It’s convenient to jump from tab to tab comparing options. But when it came to buying a couch for our first home, we knew we had to see and sit on something in person before making a decision. That’s when we met Mr. Joey Nava, and let me tell you—his service was absolutely exceptional. I walked in with dimensions, a color palette, and a list of all the couches I’d been eyeing online. Joey helped us locate every single one in the showroom and made the experience feel thoughtful and stress-free. He gave us the space to discuss our thoughts openly, while also offering expert guidance—including a layout suggestion I hadn’t even considered (which ended up being the one we went with!). We had a few concerns about pickup logistics, and Joey handled everything perfectly. He made sure we felt confident and cared for every step of the way. My husband and I can’t say enough about Joey’s attentive listening, helpful insights, and genuine kindness. He helped us find the perfect couch for our home, and thanks to him, we’ll be coming back here for all our future home needs.

Found the perfect rug for my kitchen for a great Price and I couldn’t be happier.

Justin was professional and gave amazing customer service!

Experience was amazing; our sales was very knowledgeable and helped us out tremendously! Would definitely recommend this location!

Amazing people! Dan B was an amazing associate who helped us pick and gave a massive military discount! Best ever.

Cisco was great in helping me find some solutions to furniture needs. He was super kind and patient with me and my little one during our visit today

Had to wait weeks for delivery but my chair is beautiful and delivery was fine.

Great experience. Aaron was so helpful.

The service at the store was ok but can't seem to get my address right which means I can't get a delivery. No one seems to know how to use there computer system

Great experience!

Positive experience 100%

We visited Ashley Furniture and worked with Joey Nava. He was so personable & helpful. The entire experience offered made us feel like family. The process was so easy and his focus was on us and our needs. I recommend you visit Ashley furniture as they have a lot of nice styles you might be interested in. The atmosphere was so inviting. Take care & thank you to Joey and the Ashley furniture staff.

Mattress is higher than I was told I asked over and over no higher than 27inches . This is higher and hard for me to get on

Very helpful staff. I got what I was looking for, plus financing with zero interest. I’m happy.

They help us out with what we wanted and they were nice would go back and get some more stuff in the future

(Translated by Google) They treated us very well. (Original) Nos atendieron muy bien .

Brandon was wonderful! Great personality and really listened to our needs. Thank you Brandon!

Excellent service from Maria.

Very busy store with a lot of helpful salesmen.

Great costumer service and support from Joey Nava! Really a pleasure to do business with your team! I will be back… V/R Ferdinand and Yajaira