Ashley Store San Antonio, TX (ZAR)

Great store and Great service from nick. Thanks Ashley store.

Miami helped us, he really knows his stuff when it comes to sleeping. He made buying from Ashley's an enjoyable experience. We will be back 😁

Purchased my new sectional from Javier and Miami today. They made the buying process so easy and weren’t pushy at all. They both were able to answer my questions and make me feel well informed about my selections. I am very happy with my purchase and the excellent service I received.

Thanks to Miami we were able to make great decisions for our new furniture! Miami was great! Very professional and knowledgeable on the products! When we are ready to continue adding on more new products, we will be seeing Miami again!

Very impressed with the selection they have in store. The customer service was excellent thanks to Mr. James Gaddis.

Satisfied

Excellent service... Marcus was great & finance person

Great experience! Our salesman Nick J was very helpful and provided great service.

Rudy was very polite and professional. The entire sales team was very inviting and friendly. I highly recommend this establishment to anyone who is interested in purchasing furniture. You have a lifetime customer and will recommend this store to my family and friends.

Awsome experience very helpful and made sure the salesman got what I wanted his name is Hector Femath

James was great and very detailed made it quick and easy to make a purchase. Thank you James G.

On arrival to store was greeted in a very friendly manner. Was asked what we were looking for and assisted to selections that may fit our needs. The store had many options to choose from. Mr Benitez assisted us and was very courteous, respectful, and very helpful throughout the process towards our purchase. Would highly recommend this store/location.

Joe and James and the store manager awesome team....

Great attention to the customer, great attention to detail and listened to the customer

Excellent customer service from the staff. Special thanks to Melissa and Joseph for being so patient and attentive!

Ask for Miami, the guy is awesome and looks out for the customer! We’ll definitely be back.

Beautiful furniture. Excellent customer service. Great quality furniture. I've purchased from this location numerous times. Ask for Joe!!

Great service!!!

Melissa your sales associate was super helpful! She was very detailed and super informative about your inventory.

Very professional and patient with us. We went in with only a general idea of what we wanted and after a few hours they were able to help us narrow down and find everything we needed.

Very helpful and friendly

Minus the fact that on Ashley's website the couch was $100 cheaper than the store we found exactly what we wanted and our salesman was very friendly

I had a great experience at Ashley Furniture yesterday! Mr. Gaddis was extremely informative and helped us every step of the way. He answered all of our questions with patience and made the entire process smooth and stress-free. Highly recommend asking for him if you’re planning to shop there!

Miami, the salesperson was patient and amazing! Very friendly and professional. Great customer service and experience. Would highly recommend this location.

Cannot reach anyone regarding a delivery on order placed 5/30 & paid in full at that time. Placed on hold. No return call from Dezavala store manager & sales rep Dan says he can’t get their moving company to respond but won’t give their info. Stephanie Trevino advised she would get back to me but it’s now been 48 hrs.

Had a great experience shopping for our new bed set thanks to Miami Ramos for his amazing service very well appreciated

Had an amazing experience at Ashley’s Furniture! Melissa C. was an absolute gem to work with. From the moment I walked in, she made the process smooth, stress-free, and even fun. She was incredibly kind, knowledgeable, and attentive—always ready with helpful insights and never pushy. You could tell she truly knew her stuff and genuinely cared about finding the right fit for you. If you're headed to Ashley's, do yourself a favor and ask for Melissa. She made the whole experience feel personal and effortless. Five stars all the way!

Great customer service

Melissa C. Was very helpful. She took her time and didn't rush me. I felt welcomed and encouraged to make a purchase that was good for me.

James was extreamly helpful, friendly, informative, knowledgeable in the construction of the sofas we were looking to buy. Very pleasant experience.

Brandon and melissa where very helpful

false advertising everywhere, after years of loyal service I don’t think I can continue business here

Extraordinary Customer service By Miami! Words cannot say enough of his ability to guide us and help us in choosing our product! Amazing salesmen who seems to give his “ALL” to his customers!

Melissa made the process super simple and was extremely friendly and knowledgeable. She answered our questions and showed us a few options. We originally went in to just browse around, but she was so welcoming and engaging we decided to make the purchase then and there. If you are thinking of stopping by this location make sure to ask for Melissa!

Very pleased

I have purchased two separate occasions one couch and coffee table, the next time was the matching end tables, the people at Ashley’s are so friendly, knowledgeable, and work hard to get you the best deals. Keep up the great work

Miami Romos was the sales associate that helped us look for the perfect gift for our dad's father's/birthday day gift. He was very helpful and greatly helped us out by giving us a discount on the warranty. Very friendly, understanding and answered any questions we had. He gave us space and time so we didn't feel pressured or rushed to make a decision, which was much appreciated. 10/10 would love to have him help us the next time we want to buy something from Ashley's.

Political Views need to be kept off the business table. Mr Hector was wonderful and doing great until Mr Miami Ramos needed to come help with financing and sales. Mr Miami Ramos stated his political views which we ignored and proceeded with business but then again Mr Miami Ramos voiced his view on another political issue and that issue hit too close to home and made us uncomfortable. This showed a lack of professionalism and character.

Joesph Thank You

Miami and Lexy assisted us with buying a new dining room table. They were quick and made the process extremely easy. 10/10 would recommend coming here for your furniture! These two are the A team!

Absolutely recommend talking to Brandon, he was very helpful and knowledgeable. Wonderful experience over all. 10/10.

They were real determined on giving me the best deal I was really satisfied about my experience there

It was great our sales person was very helpful.

Great customer service. They didn't follow me around like a vulture lol just enough to appreciate the help. Thank you Joe

Ask for Melissa at the store she will give you the best deal

Nick was my sales person. He answered every one of my questions and let me tell you he went above and beyond to help us find the right couches for me and my family. If you ever at Ashley's furniture make sure you ask for Nick

Great team with good furniture selections!

James was great

Javier is an awesome professional... truly caring!

Very helpful, but what app do I go on to make payment?

Good experience. No pressure selling tactics. Representative was awesome. Bought 2 recliners. Have not received them yet. Excited to see and use the recliners.

I went to Ashley's showroom on Saturday. James Gaddis was very helpful in helping me find a recliner that met the options and budget I was working with. I didn't make a decision that day. On Sunday I called back to purchase the recliner and spoke to Miami. He was very helpful in walking me through the process of purchasing the recliner on line.

Brandon A . saved us gas and a headache ! We planned on furniture shopping all day , Ashely’s was our first and last stop . He helped us find exactly what we wanted and under budget ! Now we can go get sushi with our savings !

Everything's okay just tell me I think by Tuesday as soon as they did deliver our free and more the afternoon thank you for responding

My first time ever at ashley furniture store and it was such an easy and great experience. Right when we walked in Javier introduced himself. We were very doubtful that we would be able to get new couches. Which is what we went in for. With the help of the team we were able to get what we were looking for. Thank you Javier for being so patient with us and helping us find our new couches. Best customer service!

Great service and experience

James was great! Thank you!

We thank everyone at 7010 S.Zarzamora San Antonio TX 78224 for being so kind and patient with helping us get the sleep mattress that's right for our body, also Thanks 👍 Sleep Expert Mr.Miami

Great customer service and nice merchandise Thank you Mr James Gaddin

Sorry ass place

Sales person Joseph Villanueva was so attentive with us from the start we went in store. First by offering us cold water, then I told him I was looking for mattresses. We'll he showed the different styles and the functions each model does. Which was very educational to me. He's a very impressive salesman.

Salesman help us inform us on the sales and deals to compete our living room purchase

The associate, Melissa, was very knowledgeable and helpful. She’s a very excellent salesperson.

Very professional

Lexy was amazing!!!

This was my first purchase with Ashley Furniture, and I couldn’t be more satisfied! The assistant sales manager Elexia provided outstanding customer service—friendly, helpful, and attentive. She was able to price match without any hassle, which I really appreciated and I didn’t even know this was offered through Ashley Furniture. The delivery is scheduled quickly, and everything about the experience has been smooth and pleasant. I’ll definitely be coming back to Ashley Furniture for my future furniture needs. Big thanks to your team for the great service and price matching!

They didn't have the sofa and loveseat I wanted, but they helped me find a good alternative and a few accessories. I had fun, the salespeople were professional and helpful.

Nicolas was knowledgeable, friendly, and extremely helpful. He helped me find the perfect sofa for our space and our family.

I love it. Thank you for your professional employees!

Understood what I was looking for & worked with me on the purchase.

Melissa was very friendly and helpful. Gave us time to really figure out what we wanted.

My wife and I had an amazing experience!!! Javier was super patient, easy-going ,and most of all knowledgeable. He was able to help us choose everything we wanted and his creative vision helped us decide what we dreamed of. THANK YOU JAVIER you are the BEST!!!! You made our furniture dream hunt stress-free. Moving into a new home is stressful as it is so thank you for your Great energy, good vibes, creative vision, your personality, and super easy process. THANK YOU

Rudy was absolutely wonderful! He answered all of our questions and was extremely helpful. We definitely enjoyed our experience and will be back.

We got great and fast service. Rolando was very helpful.

Rudy Benitez was AWESOME! He is very professional, approachable and knows his furniture.

I had an excellent experience working with Melissa in the sales department at Ashley Furniture. From the moment I walked in, she was warm, knowledgeable, and genuinely attentive to what I was looking for. Melissa took the time to understand my needs, offered helpful suggestions without being pushy, and made the entire process smooth and enjoyable. Her professionalism and customer-focused approach made a big difference. I highly recommend asking for Melissa if you’re shopping at Ashley—she truly goes above and beyond!

Joe, was very helpful and professional help me with my living room set great deal I highly recommend Joe thank you so much greatly appreciate you

MARCUS WAS GREAT

Our last sofa purchase was 12 years ago from Ashley's on SW Military. Yes, they were great quality and lasted this long, so it was an obvious choice to return here again. Rudy and James helped us select the perfect set for us! We were pleased with the time they took to answer all of our questions and to show us all the options they had. Thank you again for your amazing customer service, you made this purchase memorable and we can't wait for them to be in our home!

Manager Rudy personally provided excellent services! I purchased 2 tables and he loaded them up in my vehicle’

Miami was the best customer service person we’ve ever had anywhere. Perfect balance of giving us space and informing us. My wife has had pain in her shoulders and back from the mattress we’ve had for 3 years, Miami had the knowledge of how to tell if a mattress was good or not and she immediately felt a difference. We went to several mattress places when we first bought ours and none of the them knew how to help. If you’re needing to find a mattress for a specific problem you’re having, Miami is the guy to go to.

Props to to Miami Ramos great service ,patience,great customer service

My husband and I had a great experience with looking for a couch at Ashley's. The furniture specialist Melissa was very patient with us, hearing us out on what we're wanting. I really appreciated the opportunity to look around the store to see if anything catches our eyes and did a process of elimination and to review demonstrations of what our options would look like. Overall, the experience was truly amazing and we both greatly appreciated the service.

Miami Ramos was wonderful. He made it easy for us to choose what we wanted.

Rolando was very helpful. We explained to him what we wanted and he delivered. Overall a great experience.Rudy and Rolando are the best

We walked in looking for a carpet and ended up purchasing a mattress and base with Joseph help at the location on Zarzamora who was patient and answered all our questions. He is the reason why we continue to shop at Ashley

Rolando was great. No preasure sales. Let me look. Told me where to look for what I wanted and advised me on the best deals on what I wanted.

Really good service courteous salesman manager is very friendly beautiful selection of furniture.Great experience

Very nice

Amazing place helpers get a bed the right one with the right price and with a pillow awesome Love the place almost fell asleep there

Second time here has been great

Friendly, efficient sales team. Thank you

Great customer service

Lexy was our salesperson and she was TERRIFIC!! She went out of her way to make sure we had everything we needed. She went ABOVE & BEYOND for us!

Great customer service, the sales people were very friendly and knowledgeable, very happy with my experience.

Worst. Don't go there

Friendly professional and especially a pleasant attitude

Justin was my sales representative at the SW Military store today. He was kind and courteous. He provided me the time I needed to explore the many options to select from—he didn’t rush the sale. I found and purchased a beautiful sofa, and I know I purchased quality.

I got a great deal on the couch here. Try to work with Javier if you can! He’s great.

We had a great experience, Melissa was very helpful and we were able to get an amazing sofa at an incredible discount

The driver and his helper did a great job.Thank you.

He was personable, had a fantastic demeanor and great customer service skills. Worked with me on negotiating a price on the item that I bought from him, all in all a very good experience. No one else in the store even greeted us, much less looked up from their cell phones as they sat around the table oblivious to anyone walking by.. In short, he's great, buy from him and no one else there since they didn't bother to even care in the slightest.

The guys were great did a good job thank you

Brandon is a substantial salesman. He took his time to explain from A to Z. Great youngman.

Richard was extremely courteous and helpful. He knew his job very well and made it a great experience

Miami gave my husband and I the best experience we have ever had at any furniture store. I was hesitant to even go inside but he has seriously changed my view. He was patient and very knowledgeable about all the mattresses and found what was best for us. Was never once pushy about anything. Definitely going back to this location! Thank you!!

Amazing customer service. A kind gentleman took the time to go over prices and options. Definitely look forward to decorating with Ashley furniture.

My brother and I had a great experience shopping with Miami and Javier. We are hoping the delivery as experience of our new furniture is very smooth as well. Gracias, Ashley's Furniture Store.

My wife and I who we are too visual, impaired people, went today to purchase a couple of things for our house. And we had some excellent customer service, the person who took care of us say was very patient and very willing to show us around the store, also help us fill up the application to get approved for our credit card, we really appreciate all the help that we receive today.

Great experience

Thank you Mia for making my purchase fast easy and pleasurable.

Store manager rudy was such a great help! My sales guy was very patient not pushy and very helpful. Also kind of creative. My bad experience at another Ashley store made it hard for me to come back in but Sales’s guy & store manager made a huge difference on me wanting to come back a huge thank you both!

I went in looking for a new sofa set and mattress and got greeted by Nick he was great helping me out, James and Melissa helped out in the sleep gallery and were awesome! Overall experience was perfect I wouldn’t shop anywhere else! Thanks to Nick, James and Melissa I was able to get everything I needed and came in for!

Rudy was a great person to deal with! Made it very comfortable and explained everything.

James was a fantastic salesperson. He was very transparent and honest.

Brandon and Nic were amazing, so much communication between them both Great team work We didn’t get approved but were able to still sell us a sofa set and our new tempurpedic bed cash They were so funny it wasn’t a boring sales pitch they bought us quickly we will be back

The sales guy Javier was very friendly and professional at all times without applying any pressure to buy. We are more than likely to return and deal with the same person due to his professional manner and the way he approached us.

Salesman Miami did an excellent job in explaining about everything and helping us find exactly what we were looking for.

Great help from sales person!

The customer service representative, an older gentleman, was friendly and helped me quickly get some furniture. However, he up-sold me quite a bit, which I understand is part of his job as a salesman. While I appreciate his efforts, I still didn’t appreciate the excessive up-selling. He did ask about my budget, so I guess I should have pushed back a bit more. Nevertheless, I’m giving a 3/5 star rating. The main reason for this is that I noticed a lot of scuffed furniture. But in the end, it was a decent experience & would recommend coming if you are looking for furniture at a reasonable price.

Javier helped us, he was amazing. Explained the best options for what we wanted. We brought a couch for a reasonable price.

Friendly, professional and knowledgeable

Everybody was awesome! Rudy did an excellent customer service 👏

Everything about the Ashley's Furniture on SW Military Drive is awesome. The store is well stocked, the employees are very helpful. Miami, my salesman was very easy to work with and friendly, but professional.

Miami helped us today and he was fantastic definitely recommend him we will be back

Miami and Joey definitely did everything they could to get my little family what we went in for. They definitely are who you need to ask for help. Miami was very well educated on the furniture and was patient with us. He made this experience an unforgettable one with the information he provided. Definitely going back with him for my future purchases .

Great service.

Went in to see their inventory and walked out with a brand new living room set lol a huge thanks to Miami Ramos he was on point with every detail and showing us different sets and choose the one we were comfortable with I highly recommend him 🙏🙏🤟🤟🤟

Great service, attended me and my family very well and answered any inquiry we had!

10/10 recommend.. I was on the look for my daughter’s big girl bed set and cannot complain. We were treated amazing by the staff. Walked out very happy and content!

My salesman Javi was very patient. I was indecisive with what sofa I wanted (so many to choose from) but never once did he rush me or pressure me. I highly recommend going to to this store on S Zarzamora. Thank you Javi!

Brandon was pleasant and patient...thx Brandon...

The experience was great , Mr Gaddes was very helpful and showed me around the store pointing out items that might interest me and what I was looking for. He was very patient and allowed me to change my mind a couple of times without once being impatient. I found something I liked and he wrote it up and gave me all the info on total sale and delivery date. Once he checked if the items I wanted were available. He ordered it and the sale was finalized. All in all it was very pleasant. Thank you.

Javier was the right guy to go too, He was really professional and got us what we wanted, thank you again 🙏

Professional and friendly

Pushy sales people I just want to watch on my own not someone following me around plus once we said not to a sales person on the pricing he got mad and told my husband did you just bring her to look or what and he proceeded to walk away very mad that was so annoying the sales person was an older men with glasses and he was chubby he so rude I just left to Rooms To Go where they give me my space and I ended up buying the whole set for an amazing price!

Brandon Acosta was really respectful and patient with use. He explained every detail on paper work and warranty.

Melissa and John were very helpful and friendly. Can’t wait to get our furniture delivered.

Mami and his team were great!!! My granddaughter and I had an easy experience & walked out with a chair i am excited to receive. We will be back in the future.

Excellence in All areas of a great sales person. Javier Rocks!

Hello. Our experience was GREAT! The only problem is that the nice Mr. Bennett told us to look around & make ourselves comfortable. We did, but as we were driving home, my wife suddenly had an allergic reaction to one of the pieces she sat on. She broke out in hives all over her body. Please look in to either cleaning the furniture in the showroom floor or please check to see how the furniture is being cleaned daily.

My person that helped me was Joe Balderas. He took the time to listen to my needs and had the patience to show me several pieces. Went in to price a recliner and left purchasing a sectional. Joey also helped out and those 2 got it done. Thank you for an awesome painless experience.

Have had good experiences with Ashley furniture in the past but nothing but problems since ordering from this location. Furniture arrived damaged and getting the run around. The sales rep. Javier advocated that ordering in the store vs online you have a better experience and less issues with delivery, and if unsatisfied or anything comes up give him a call. This is all proven to be untrue.He is unreachable and lied about the resolution and return policy. Would advise against shopping here, deceitful practices. Below reply is auto generated and not from the owner. They do not care about damaged furniture or honoring what they say.

Great quick experience I was in and out in about 30 minutes to 45 minutes, found what I needed got approved for a credit card right then and there! 100/10 I would definitely be going back.

Miami made me feel very comfortable with my purchase and understanding of my financial needs. Everyone was so kind!

Rolando was extremely helpful and knowledgeable. It was a pleasant buying experience. Didn’t feel pressured to buy anything we didn’t want.

Everyone was very nice and professional.

Very Nice show Room, Joe Balderas our Salesman was very helpful answered all our questions sufficiently, very professional we’ll definitely be making another purchase with Ashley in the near future. Thank you Ashley team and Mr. Joe Balderss. Excellent customer service!!!!

Kayla was so helpful! We went in on a budget, thinking we wouldn't get a good couch just decent. But Kayla started helping us with discounts on a couch me and my husband fell in love with that was way out of our budget. She was very understanding and kind. Thank you Kayla for making our experience go smoothly!

the salesperson .courteous and patience to explainevery detail I needed tono about the item I wanted to buy

Melissa was wonderful. Patient and not pushy. She was very helpful.

Very good experience sales people very professional.

Very helpful and informative.

Javier was so nice and informative, not to mention very helpful. I didn’t feel like the normal uncomfortable high pressure sale. Got exactly what I needed and was out the door in no time. I will be back for future furniture needs.

The service provided was excellent. Walked in with no intentions on purchasing but only to look. When we found something we absolutely loved Gibbens (I believe was his last name) was beyond helpful in making sure we got exactly what we wanted. Not only did we leave with one new bed but 2 new beds, & 3 bases. Our whole family is now taken care of. We will return when ready to upgrade more furniture.

Got help right away but as soon as I wanted to leave they kept tryna sell me on stuff

Friendly prompt and efficient

Miami was very helpful and helping me what I was looking for his customer service is very good Would definitely go back to him for any other furniture needs

Awesome customer service

Very friendly and professional. Salesman was very helpful and courteous. Store was very clean and set up beautifully. Will definitely visit again for my furniture needs

Miami was great he helped us find the perfect piece for our home! Everyone was very attentive and helpful!

Go see Dr. Miami at the Ashley’s on SW Military and Zarzamora! My guy is so fly you’ll feel the NEED to buy. From the moment we walked in we felt welcomed. He was genuinely interested in helping my wife and I finding the perfect dining table at the best price. If you want your space to shop around and get a feel for furniture on your own terms then this is the guy and store you want! Thanks again Dr. Miami, I will definitely come back to you in the future.

Arcadia took great care of us to make sure we got exactly what we wanted. Excited to receive our new furniture!

Melissa was the BEST!!! She was so patient and knew exactly what we were looking for...I will definitely be looking for her in my future purchases!

Customer service was excellent and very professional and very knowledgeable

Miami was great helped us find everything we needed

Sent me a private sale offer: 0 % Interest until January 2030 $ 0 down today. Then in the smaller text it says "Promo fee of 2 % of amount financed will be included in required monthly payments" That equates to 26.89 % annual APR. Does these idiots think we are stupid. This fraudulent and stinks badly. I will take this to Texas attorney General.

Currently just reached out to the Better business bureau and now writing to the local news outlet. I have emails dating back to September of 2024 I have been waiting for my furniture. They delivered a dresser and nightstand. I was told I would get the second nightstand and my bed at a later date. I still have not received it 5 months later in February of 2025. All I’m told is they scheduled it so it’ll come then the day comes and it doesn’t show. I am told I cannot return what has been delivered so I have no option but to wait or I would have a mismatched set if I bought the bed and nightstand elsewhere. DO NOT DO BUSINESS WITH THEM. My husband is disabled and our bed has been on the floor as we wait for our set. Ashley does not care about their customers.

Salesman great service and polite

Great Service and helpful sales person !

Great customer service.

Melissa was great. I had an immediate need and she was able to get me exactly what I needed in the time that I needed it. From the beginning she listened carefully, asked all the right questions and we were in and out in a timely manner. Thank you!

Christian Rodriguez is a very good salesman. He didn't push us. Gave us time to make our decision.

Worst place ever..they will charge your card then make you wait a week and say we dont see it on our end but yet give you a receipt that says zero balance..then my husband goes to pick items up and they entered it as lay away when clearly it was paid upfront..Miami is nice to you at first until you start asking questions about your order or expressing your concerns but clearly told him I'm not the one..their customer service is very poor. I had to call corporate myself and tell them my situation and had to wait a few days again to get things finally settled..never again definitely go elsewhere

Super hospitality!!!!! Nice and clean store Welcoming awesome 🫡🫡🫡🫡🫡🫡🫡 👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻

During my visit Kayla was an extraordinary help! Her product and business knowledge definitely made the experience everything! When you visit, be sure to ask for Kayla Goff

We are very happy with the delivery and setup of our new couch. We are so excited to start using it.

Great experience. Miami was very knowledgeable and helpful. We came out happy with our purchase!

I originally put a good review based off of me going into the store and ordering. I have had a not so good experience since. My couch arrived with a tear on Jan 29. I was told that Feb 8 would be the soonest and my new delivery date for another couch to arrive from the warehouse. Here I am waiting for over a week to find out today Feb 8 after calling for status that the Ashley rep never changed my status to “delivery” Y’all at the store need to get your. S*** together. Sorry doesn’t cut it and I will never go to this store for anything ever again. I still DON’T have my couch!!! And more likely still have to wait for a new delivery date. Bad communication and customer service at this store.

miami and melissa were great to us! thank y’all again!!

Our experience at Ashley Furniture was great. Melissa was great. She was extremely knowledgeable in what we were looking for. She didn’t try to upsale us. She listened to exactly what we wanted and helped us find the best fit! Will be back again.

Salesman Miami was very knowledgeable and met all my expectations. I left very happy with my purchase.

Very welcoming very informative great employees will come again

Great experience and customer service. Rudy and James made buying furniture fast and easy.

Ashley has real sense of humor in their hiring for sales people on the floor This particular employee is not what I believe Ashley would want representing them....this guy just kept following us even after we told him we were just looking cause we really didn't know what we wanted for our living room....so we find what we wanted and of course this guy is right there... this guy wraps up the sale in record time Doesn't explain the financing I asked him & he said all the paperwork is in your package I get home to read over the paperwork of course there was nothing in there.....this is the second time I make a purchase with Ashley and believe me will be the last....

We purchased a bed + mattress in cash back in November of last year. Miami was our sales guy and he was great…until he wasn’t anymore. He spent couple hours with us the day we made the purchase and sold us with the Black Friday sales they had at that time which included waiving the delivery fee of $300+ if we spent a certain amount of money, which we did. From here, everything went south and sorely tainted the whole experience with Ashley. Til this day, they have not held up their end of the full deal. Miami promised us that 1) our mattress would be delivered on a certain date. It definitely was not so we reached out to him the following day and he said he would get his manager to look into it and that someone might have messed up our order. We never heard back from Miami after this. The rest of our furniture was expected to arrive the following week. Due to the mixup and someone on their team dropping the ball with the mattress delivery, everything got rescheduled further out so they can deliver altogether. By that point the store manager, John reached out to us to help coordinate. He was helpful. He apologized to us for the poor experience and said he would issues us a full refund of the delivery fee $300+ AND an additional $200 for the inconveniences. At that point we realized Miami messed up and charged us that delivery fee when he wasn’t supposed to. We eventually got the refund of the delivery fee after John had issued it as a credit instead. However, til this day we have NOT received the remaining $200 that was promised. Additionally, when the furniture finally came, they were missing a leg for the dresser (which took another week+ to get re-delivered) and the bedframe had a defect. We informed John immediately of the updates and he said he would get on it. It took us following up with him days later for an update for us to hear back on anything. He blamed the third-party delivery service for the delays. Finally he put me in touch with the delivery company and they reached out to coordinate a delivery of the updated bed frame btw Christmas and nye. The day came and went. No one showed up. I have followed up twice since then via email with NO response. Since then I have reached out to the store manager requesting the $200 refund as promised and no response. This experience with Ashley has been a disaster. Highly don’t recommend due to the lack of communication and accountability.

Great service!!

Miami and Marcus did a phenomenonal job in educating us on the purchase of a new living room set as well as a new mattress. Highly recommend Ashley's for all your furniture needs.

I was so excited to be able to finally get a king size bed. I went to Ashley Furniture because well it's Ashley, the sales representative Miami and & Jose attended to us and we ordered the frame and matress...so we thought. We made an appointment to go in and sign the paperwork & I paid the balance for the matress, that i was told was not covered by financing, almost 900 dollars. We were ok with that because we wanted the bed and understood the rest would be financed. Come to find out the matress was never ordered and I only had a delivery for the base. I brought this issue up to the sales rep. he said that he was going to fix it but come Monday I called again and found that the matress was still not ordered. When I told the rep. that I was going to cancel the order because what am I going to do with a king size base and without a matress his response was "it didn't matter because the matress was never ordered and technically i didnt have to cancel it" he said he did what he was supposed to and blamed the corporate office for the matress not being ordered!! Then proceeded to say that I needed to sign papers to order the matress. I was completely baffled because I paid almost 900 dollars for what I thought was the matress. I was so upset how was I charged this money but the item was never ordered. I went into tbe store and spoke to the rep again about these issues. Regrettably there was no accountability, instead I was told that it was my fault the sale was bad because I didn't give him enough time. I asked for my money back and he said that i would get it back in 2-3 weeks. I asked for the number to corporate so I can follow up on the reimbursement but was told that even if I called them I would get the run around from them and would not be able to speak to anyone there either and would get the run around from them as well. As for my almost $900 reimbursement, they charged me $350 for a matress protector that is not reimbursabale and it is going to take awhile to get the rest back. I was NEVER told I was paying for the matress protector!!! was just given the protector and told to keep the matress protector on the bed for the warranty, not that I was paying for it!!!! I was lied to, taken advantage of and they basically stole from me.....I do not recommend this Ashley location to anyone. They only cared about the sale, not the customer or making sure the items were ordered and delivered. WORST EXPERIENCE WITH ASHLEY FURNITURE. I AM REALLY SAD ABOUT HOW THIS SALE WENT. I DO NOT RECOMMEND. FYI THEIR RESPONSE BELOW IS AN AUTOMATED RESPONSE TO SAVE FACE....THEY DO NOT REALLY CARE.

Miami was amazing!! He was so patient with us as I was choosing a new sofa. He showed me all of the options that had the features I was looking for. He let us browse the inventory without pressuring us. We found the perfect sofa for our needs and he made the purchase easy for us.

Salesman was very knowledgeable of furniture and explained very well Good service from him

Very friendly, knowledgeable and helpful!

Absolutely great

Kayla was exceptional sales representative. Thank you for your help.

I was looking for a bed and a living room set, and I found it here. This store has great prices and an incredible variety, not to mention the attentive and helpful employees. I will be back soon... Ashley is, without a doubt, the best.

Ashley furniture had a lot of furniture to choose from. The entire staff was very helpful and attentive to our needs. One specific rep that went above and beyond was Miami. He was very knowledgeable and gave a lot of advice on what works best. Appreciate all his help!

Melissa is awesome at her job. I was looking for a bed and matress and Ms Melissa helped out giving me so many options.

The only reason why I bought from here is because Miami, he knew everything I asked, and didn't pressure me to buy stuff I didn't need.

Fast and easy great service !

The guys name was Miami, he was a great person who let me check out all the mattresses for comfortability. I got one and I’m happy thanks again. Didn’t hurt that he looked like Robert Downey Jr either.

Greeted promptly and cordially, looking for recliners...shown several, then left to look all over the store. All of our questions were answered, and when we made our decision your agent took care to explain all details, set up delivery date and completed the sale. Very knowledgeable, friendly and caring...great shopping experience! Merry Christmas and Happy New Year!

Great customer service, we were well taken care of in all aspects. Thanks to Melisa from Ashley on SW Military Dr

⭐️ ⭐️⭐️⭐️⭐️ We felt love when we walked in the front door. Well taken care of. Our salesman James Gaddis was helpful knowledgeable patient and explained every step. James was very helpful and with his information (NOT UPSELLING) we decided on recliners that perfectly fit our needs and was over what we thought we would spend. So James did good for us and his store. It's a pleasure to do business with ASHLEYS and feel they are happy with our business.

Miami was great and was extremely knowledgeable in mattresses. So if you’re looking for a good mattress or even need help finding the right one I highly recommend him! The experience and process was simple and fast. He will educate you and make sure you are getting your monies worth! Update: guess he wasn’t the mattress expert he made himself out to be. Got a queen size mattress and king box spring. Now I will be having to drive to New Braunfels DC to pick up the correct box spring myself so close to the holidays. So if he helps you out be sure to double check the order yourself because my delivery driver is the one that caught the mistake.

Service was good. I have no complaints. The manager stepped in and gave us a good deal.

We came, we found, we bought. Found just what we were looking for, with helpful assistance.

Went in looking for a deal on a reclining liveseat, sales associates listened to our ideas and we found not only a loveseat recliner, but excellent service and at a very good price.We were very pleased with our experience.

Easy easy! Lots of selections not as pricey as I thought! Quality furniture! Our sales guy Eric was nice fast and polite

Miami was an awesome salesman. Not only friendly but very knowledgeable!

I found the same item on the Ashley website for $300 less with offers of additional saving. I feel sad that I cannot trust people that work in the store.

Rolando was very helpful, and very professional.

My salesman, Josep Villanueva was awesome. He showed me the area of the store I was interested, made a couple suggestions but stayed back letting me make my decision.

Attention to customer and explained everything well.

I didn’t think I’d be finding the perfect living room for us but thanks to Melissa C. we did!

Very good .

I love buying my furniture in Ashley those are beautiful and good quality.

Great!

Always love Ashley. No problems at all. Wasn’t always good like this!!

My wife and I were there to purchase a recliner and were welcomed immediately by Jim Gaddis. He was very friendly, helpful and knowledgeably. Purchase experience was very positive.

Your sales person was so professional and help me find just what I was looking for thank you much I plan to come bk soon

Did what i asked for will be going back.

Miami was a great salesman! He really knows his stuff and was great with my kids who tagged along. We felt very confident and comfortable in our purchase. He understood our budget and we did not feel rushed, or forced into anything.

When I entered the store. No one attended to me. I was there over 15 minutes. I had to find someone. He was nice and got the sale done. But delivery was set for a Saturday between 11 am to 2 pm. I needed another time frame. I was hoping for after noon. This was all done by text. No one called me. The next day I was sent another text to schedule by appointment. Again by phone. Now they tell me the delivery will take 8 days to get to me. I asked to speak to a manager. The young lady tried to get me over. I have been waiting over 20 to speak to their escalation team. So they have a lot of escalated calls. Not surprised. I’ve shopped at other furniture stores and I’ve been called and given options on the day to pick a time frame for delivery. I need the furniture by Saturday but after noon. They could make the delivery at 7 pm. I will still be here waiting.

Purchased a bedroom set for our daughter. To our surprise, we had to assemble the nightstand and the dresser. We have had to return and replace each one twice. And now putting the second dresser together and the same problem occurs to attath the drawer the sliding rails. Then they sent us a replacement nightstand and they gave us one that was already assembled, just to find out it was the one we returned. So they gave a new nightstand, which we need to assemble again, hopefully this one is not broken. This has been two months of calling, getting replacements, speaking to multiple customer services reps, just overall frustrating. NEEDLESS TO SAY LAST TIME WE WILL SHOP AT ASHLEY'S, AS LIFE LONG CUSTOMERS. ROOMS TO GO, YOU HAVE NEW CUSTOMERS HEADED YOUR WAY.

Very friendly and professional staff.

Awesome service. Warm, cordial and knowledgeable. A delight to have done business at this store.

Very nice friendly sales person very clean beautiful future.

Uriel is the best salesman ever!! He did not pressure me into making my purchase. He was very professional and patient.

Purchased a bedroom set and 2 recliners. My wife and I received excellent customer service from Miami Ramos

Kayla was amazing!!

Miami was incredibly helpful in finding all the furniture that I need at this time. He arranged deliveries, assembly and placement in my home to fit my schedule. Enjoyable experience.

I had just had surgery and needed a recliner to help sleep in & be comfortable. I called the showroom and spoke to Miami. He was great. My buddy went over to meet with him the next day and together they chose the perfect recliner for me and I am in heaven! What more can you ask for?

Mr. Rodriguez was a pleasure to meet and has a professional demeanor explaining product and procedures of delivering through. It was a blessing.

Very pleasant experience. Miami Ramos, was my sales rep. He wasn't pushy; very knowledgeable, patient, pleasant and kind. Highly recommend him.

My partner and I enjoyed our experience at Ashley’s. We especially loved Rudy Benitez, who was a promising and understanding salesman!

I talked to Joe B. I told him I was looking for 2 Power reclining loveseats with console for a maximumof $2000. He said he could deliver them for $2013. I accepted the the purchase. They were to be delivered between 2 and 5. They were delivered at 11:20 PM! And they were manual reclining. I didn't see the manual part until they had them in the house. I called to get the right ones. They were willing to exchange them for an extra $400 per loveseat. I said I really couldn't afford that to please just come get them. They said since they were already in my home they couldn't take them back!! They could exchange them, but couldn't take them back. I couldn't recommend this company to my worst enemy.

Saturday experience was good.

We were told that the we could design our couch, needless to say the only 2 couches we liked were not customizable. (Figures) Then we wanted to have the couch delivered before thanksgiving and made sure to tell the sales person he assured us that the couch would’ve delivered this coming weekend. NOW ITS NOW GOING TO BE DELIVERED UNTIL THANKSGIVING DAY😡😡😡 so on top of the caos of 30 people in my house now we have to deal with a delivery as well😡😡😡😡😡.

Great service and great products.

The delivery guys were professional.They explained everything about my new couch.

I called before we headed over to the store. The salesperson stated they had a special 1 dollar down for my leasing but could not do it

Nice. I had a great time With AMBER. Very professional and very informative. No rush or feeling pressured. I finally got my recliner after 3 years of always getting one. I got something simple. It's beautiful.

Kudos to staff et al

Miami was great and met my needs.

Ashley the best she was helpful and got everything done real quick and the all employees were real nice 🙂

Great sales guys. we got in purchased our couches set up delivery. Now we wait for delivery see mr. James or eric at the sw military location. Thank u Ashley store.

Our salesperson Miami Ramos was knowledgeable. The whole experience was fairly easy and fast.

From the moment we walked in, Miami Ramos took care of us! He went above and beyond to ensure that we got the best of what we were looking for, while also making sure it was the best for us, prioritizing our comfort! Miami was super knowledgeable and thorough in explaining each option to us! 5 star service, definitely recommend!

Very good experience. Employee was great. Mattress expert gave pretty good information. Would definitely refer someone here.

We came in knowing exactly what we wanted and Miami made the experience so easy and enjoyable! We are so excited to receive our new couch, thank you Miami!

We walked into Ashley Furniture on Military Dr. and we were greeted by Uriuel. He did an awesome job to help us find what we needed. He was patient and very understanding with my husband’s special needs. If you want great service and plenty of choices I highly recommend you visit Ashley’s and ask for Uriuel.

Anthony Solis was so helpful and full of promises, we went back to the store, too many times and then confronted him once by the third time he wasn’t no longer there, and that was the way with a lot of the managers and salesman that we dealt with whoever told us one thing they were no longer working there it was such a headache ! Oh my goodness such terrible communication between the store and the warehouse it is ridiculous! We had to go up to the store more than 10 times in total since the end of October when we got our furniture, we were promised a resolution from day one and it took many months before we had to go up there for the last time late November and speak to the manager Juan thank goodness he was able to help us . There’s too many names to remember, but between three and four salesman‘s and managers that helped us and had us running in circles with frustration oh FYI glad the one in the doctor coat that he wears proudly that says therapeutic on it which is pretty cool he probably got there for being there a year or something kudos to him, but I really thought he was a doctor . I like the furniture, but not the hassle especially getting our furniture delivered in pieces and they never got with the warehouse to come and pick up a coffee table did they promised they would have them come get it that never happened because we didn’t want it after all and then we got charged for it ugh!!!! I’m glad the manager was able to get somewhere after all these months, but not worth the hassle and I would not want to go in the ring of circles with them again. I definitely would stay away from mega furniture too I t’s right around the corner and it’s best if you just keep on driving by. Please check the product before you buy it. Make sure it’s not wood that will break like a toothpick just saying that happened to us , If you buy anything from Ashley furniture get in writing and get copies of any agreements or photocopies, get business cards with their names on it that’s my free advice. Good luck.

Excellent customer service and no hassle whatsoever. Loved not being pressured and allowing to look/ask questions

Our salesman was very cordial, friendly, and very professional

Had the BEST experience shopping at this location. My sales representative, Rudy Benitez, explained all my options in great detail…he’s very knowledgeable n a great asset to Ashley Home Store!!!

We love this Ashley location on Southwest Millitary. We go in, they pick our brain, and we leave feeling like we got what we wanted! 7 years shopping in same location. Sales team is knowledgeable and willing to work on meeting pricing needs

Love this store the employees are incredible and they always meet my needs ❤️ the only Ashley's that I come to for my furniture needs

Great experience

This has been a whole unnecessary experience with this furniture store! From my experience PLEASE SAVE YOUR TIME AND MONEY. Go to where customers are respected and treated well. From buying nice leather sofas, with massage chairs, heated and charging ports. Nice sofas until they started overheating and became a fire hazard in my home. But get this nothing could be done until they ordered parts first which would take a whole 3 to 4 months to receive. Which they don’t tell you that. Supposedly it’s supposed to take anywhere from 10 to 14 business days. Then they send out a technician to see if those are the parts or not. SMH! Ok so nothing could be done about it so they put in for a re-selection in the store BUT I can’t purchase clearance and it can’t be more or less than what my contract says. Ummmm ok.. so we re-selected and we’re given a date of delivery guess what I called to get I got on the delivery for that day and apparently they had rescheduled and never told me. Once I get them delivered, the delivery guys dropped the sofa. My adult child saw it with his own eyes. We reported it and the rep said well there’s no report on them dropping it… I’m thinking in my head “why would they report it?” Well another issue on the new sofas. When I called to report the issues and the rep even heard the sound coming from the love seat. Now this is what gets me so upset, they’re never on the same page. The rep told me she is going to send someone out first and also order the parts. She gave me a specific date and guess what. I was lied too again..till this day I’m waiting on parts waiting for it to get resolved. So never again! Please save your time and go somewhere where it’ll be worth it.

Very good service!!!

My favorite Ashley store! I've purchased here before and went back for couches, Kayla was so helpful!

Good communication

Professional and friendly staff

Excellent customer service

Fantastic experience, the sales people were very helpful and respectful. With their determined held we were able to get what we wanted. Thank you all...

Just horrible. first, my initial order is rescheduled for an additional two weeks out. Then I get a call this morning letting me know that I won’t be getting it at all because it’s damaged and they also don’t have any more in stock. I leave out of town this weekend and now my house-sitter has nowhere to sit.Customer Service was a nightmare. Just go to Living Spaces. They’re the ones that are going to be saving me because I need next day delivery before I leave out of town.

It was real nice. I wasn't expecting to even get credit but thank God For that and everybody was so nice? Thanks to Miami for everything. Everyone was so nice to me thank you for everything again..🥰

Very good quality information and priduct

Great customer service, very friendly and helpful. Store is very clean! I definitely recommend shopping at this store. Our sales associate Amber is a very nice, friendly woman!!! 👍thumbs up for Amber, keep smiling!!!

Our experience there was an amazing experience, Mr. Christian Rodriguez our sales agent was extremely helpful, patient and compassionate with what we want we loved his amazing effort to help us decide what was perfect for us And didn’t into getting what we didn’t need he helped us so much. We appreciate his professionalism and his patience. Thank you so much Mr. Rodriguez. You are an amazing asset to Ashley‘s furniture God bless each and everyone of them for all that they do. Since Mr. and Mrs. Gallegos

Great service by Miami he sold us our sofas with no hassle and made me and my husband both feel comfortable and make sure we made the right decision.

Great customer service

Javier was great and Joey also

Very friendly and answered all our questions and very clean store

I had a good shopping experience, my sales person was a real delight. The problem was his laptop. It froze on him while he was running my payment. My payment has to be ran again on a different laptop. This created two withdrawals from my checking account. The money hasn't been returned as of yet. This is a disappointing situation. I am moving into a new home and am not able to move forward with the completion of my utilities. I came to your store for a couch that was part of your Labor day sale since I was strapped for cash. I found something and decided on the warranty which I had no business doing because I didn't have the extra money. I figured it would be the smart thing to do and went ahead and made the decision to spend the money. So now I had risked not having the gas, electricity, garbage pick up, Internet or DirecTV transfer or new service deposits. That's my cross to bear because of course I made that decision. After this I end up having my account charged twice because of the faulty equipment you have provided your salesman. I couldn't leave with my account being charged. I am so disgusted I shopped with you at such an important time. I sit here now literally deciding which utility I will have to go without until your mistake is cleared up. I'm aware that I don't make a difference in the Ashley's grand olan and explaining the hardship I have on my hands was all for not.

BUYER BEWARE My bf and i came to this location trying to find a couch big enough for our new house. The associate who helped us answered all of our questions but ONE. “Can we return part of this modular couch if it’s too big”. All we got was a “don’t worry about that” and “we can talk about it after you get the couch”. We asked this MULTIPLE times and never got a direct answer. We assumed it would be fine and we got the couch. Once delivered we decided that it was in fact too big and the cushions on one side are not the same texture as the rest of the couch. We reached out and they said they DONT HAVE A RETURN AND EXCHANGE POLICY. Basically saying they can’t take the couch back even if it’s brand new never used the moment it’s been delivered. We reached out to customer service and they said we could exchange for credit and so we talked to the SA who helped us who claims to be working on it and finding solutions and all they are doing is stringing us along for weeks pretending they are going to come pick up the couch and even “scheduling” people to come and no one shows up!!!!! Pretty much waiting until we get tired of asking so we can just keep the couch pretty much. Literally buy from ANYWHERE ELSE but here.

Very helpful staff, Miami "The sleep doctor " took care of all my needs from selecting the right product along with making sure it was within my budget. Definitely recommend this location for your bed needs!

Sales person was super patient with us. Very helpful, and understanding.

Showed me what I was looking for and did not pressure me to buy. Christian was very knowledgeable and helpful.

Mr. James Gaddis helped me out with my online order…He went above and beyond in making a complicated process look easy …GREAT CUSTOMER SERVICE👍

Went in to buy a twin mattress. James hooked us up in and out and great service

Joe, was amazing he showed us all that we asked for above and beyond very professional he is a great associate to have on your team.

(Translated by Google) The service was very good and we were pleased with the purchase. (Original) La atención fue muy buena y salimos complacidos con la compra

The store has a very welcoming atmosphere. Setup of furniture and accents are so nice. The salesman was very knowledgeable,friendly and helpful. I will recommend this store and salesman to family and friends.

Friendly service very helpful staff Rolando took care of us .

Giving this store a Five rating from the great customer service we received from Rolando. My family and I came in to purchase a couch and rug for our living room, we were greeted and pointed into the right direction. After choosing the furniture we liked, Rolando wasted no time and gathered up our financial documentation. While we wait for the finance portion, I was able to keep my autistic child occupied and entertained with the store’s indoor playground area, which made the purchasing process quick and easy without interruptions from my child. We will definitely return for any future furniture shopping!

Beware if you’re not a tuff cookie. These people were trying to run our credit before we ever walked the floor even after telling them we’ve never been there before. Thankfully we’re not easily influenced because we didn’t like anything they had. Super pushy and chasing us as we’re trying to leave.

Great customer service!! Fantastic selection of furniture also!!

first time buyer I’m very impressed with my choice of bedroom set and satisfied with the customer service he was very helpful n amazing thank y’all

The sale signs are very misleading and give you false information about the monthly payments cause the minimum purchase amount is not stated for 60 months no interest which you have spend 6000 to get that

(Translated by Google) My experience was easy, Mr. Miami helped us a lot. I'm happy (Original) Mi experiencia fue fácil, el señor Miami nos ayudo mucho. Éstoy feliz

We were in the market for a sectional sofa. Joseph our salesman was very courteous and respectful. He had our best interest in mind. We purchased a beautiful sectional for our home. We’ll definitely be going back soon.

The service Joseph V. provided was spectacular. He was patient, honest and took his time explaining what I was buying. Great service!

Thank you Javier for helping us out we appreciate your a good salesman

Amber was very attentive and proactive in assisting my mother find her cocktail table. Excellent experience.

Amber was really GREAT and saved me some money on top of the GREAT customer service she provided

The experience was just amazing! We were informed every step of the way!

Excellent assistance, was very very helpful. Looking forward to sitting on my new furniture.

I had most amazing sales person he sold me perfect bed for my mom and save me money too I definitely go again recommend you to go

Fantastic customer service! Melissa went above and beyond with her service for our family! We will definitely be returning for our future household needs!

I was greeted by Kayla as I entered the store. I told her i needed a recliner for my husband who is a resident in a local VA home. She helped me fund the perfect chair. She never pressured me in considering an alternative selection. She was knowledge of the product and very professional in addition to being sympathetic about my situation. Kayla made my stressful day less stressful. She is a valuable asset to your staff.

FRAUDULENT ACCOUNT OPENING! PLEASE READ BEFORE COMING HERE* My husband and I went in store to look around for our new place, (Last week of June) ULISES was our helper, and even after I asked TWICE if our credit would get hit multiple times or just once (he stated there were 7 lenders) and he responded saying “no only one soft inquiry” a few minutes later we get an email from our banks showing MULTIPLE HARD inquiries. We left the store and didn’t return! Fast forward to now (ending July) my husband received a letter in the mail stating “Thank you for opening a Concora credit account with us at Ashley Furniture” WHEN WE LEFT THE STORE AND NEVER SIGNED ANY AGREEMENT TO OPEN ANY KIND OF ACCOUNT WITH THEM! Causing his credit to take a hit! They will also try to give you “discounts” or “promotions” but it’s not even worth it! One star is still too generous!! AGAIN, ASHLEY FURNITURE, ULISES AND THE BALD GUY WHO’S BREATH SMELLS HORRENDOUS FROM ÁCIMA/ CONCORA CREDIT, ARE TO BLAME FOR HORRIBLE CUSTOMER SERVICE, LIES, AND FRAUDULENTLY OPENING ACCOUNTS. Just to clarify, we will be taking legal action against this company and these people.

It was difficult finding what we wanted but our sales person was very helpful in finding something that would meet our needs. On top of that, the manager was able to give us a discount and helped us save! This is so important to us because we are stretching our money rn for our new baby girl coming soon and having to redo the other room for our boys to move into together. Thank you for all the help we received! We are excited to get our new twin beds with added storage

James was amazing and helped us get approved with zero interest financing for our leather sofas. Definitely an amazing experience and selection,

Great customer service. Our sales associate was so friendly and knowledgeable about the products, and price points.

The sales man was very nice and not at all pushy gave us our time great job Christine. Although it was a bit hot in the store having AC issues at this store but over all Christine was a good sport...

Great customer service and knowledgeable of mattresses

Eric was very helpful and went above and beyond to help me. My husband is talking about getting the couch to match the recliner,so I will definitely visit again. Thank you very much.

Great customer service. Melissa went out of her way to make sure we were satisfied with our delivery. Communication was excellent! We'll go back again.

Great customer service. Thank you Amber

The sales man was very polite n friendly, very helpful..love their low prices

Delivery guy Mr Jordan was very helpful in setting up my swivel chair into my bedroom. Very respectful and polite. Thank you so much Jordan

James did a great job in helping me find a new sofa. Was able to answer all my questions. Great service!

We are very happy with our perfecltly beautiful sofa set with recliner!! They really have quality furniture built to last! Great customer service and Anthony our sales rep. is one of their best!! As I was walking away he knew just what to say to encourage me to buy the set I always wanted!! Power, 0 gravity, high tech.. lol!! Fell asleep on recliner the first day!! Amazing!!🤗😇 Thanks Ashley!!👍🏼❤️

Good Customer Service

(Translated by Google) Excellent customer service 😀 (Original) Excelente atención a el cliente 😀

Had a great experience at Ashley Furniture! Miami took his time explaining everything to me, and was so patient with me while I decided what pieces worked and what didn’t for me. Best experience hands down! Thank you again Miami for all your help!

Our sales person was very courteous n Amber was very good to us enjoyed doing business with her ty

My sales associate was Mr. Anthony Solis. This was a great buying experience! He was not pushy nor did he treat us like we were on a museum field trip. He gave us our space and checked on us periodically. He was humble and respectful. When we asked questions, he answered. Other sales associates tried to provide sales-pitchy information; however, we curtailed having to sit through it.....those are the type who make me want to purchase online. Thankfully, we got Mr. Anthony and was able to secure six pieces. Shout out to Mr. Anthony and his motivation for success, his son, Kai!

Great buying experience. The sales associate Eric Schaner our home furniture specialist was completely open to our expectations and helped us find the right fit for our home. We found the perfect couch and beds for the kids thank goodness we shopped with Ashely. Thank you.

Great Customer Service and Support with Miami and Christian. Support our needs, our wishes and including helping us with measurements.

Great experience with Christopher….

The phone system mistakenly routed me to this location- BEWARE-a person identifying himself as manager was extremely rude and condescending- he refused to give his name- stating repeatedly that it is "irrelevant". This person obviously knows he handled this poorly and didn't want to be identified- If you have a problem with an order there is no way to speak to a live person by phone- I had to choose an option to purchase something to get a human on the line. There are no dedicated customer service PROFESSIONALS.

Great customer service with Travis he helped us and got what we needed

Miami Ramos was extremely professional and had extensive knowledge in his department. It was clear that he was not only passionate about his job, but also cared about the wants and needs of his clients. I would recommend anyone to seek him out and work with him so that he can make your Mattress/Furniture-finding journey a smooth and efficient process.

Well at first they are friendly only cuz they want you to make a purchase. After that I have not been a happy customer. We went to new braunfels to pick up sofas. One which was broken when we tore plastic off. It's been sitting in garage for pick up almost 2weeks now. No one ever answers store phone. I've emailed manager and still no answer. W my experience Ashley do not shop there. Awful service !!!!

Good costumer service

Very clean and organized the salesman was excellent

Was very satisfied

(Translated by Google) Good service and attention (Original) Buen servicio y atención

Christian was so kind n helpful. Y'all provided great customer service from greeting to sale finalization! Love u guys!

Very friendly salespeople who were very helpful in finding what we wanted to see. They gave us a fair deal. Can’t wait to get te furniture home

The staff were kind, fun, friendly and the environment was so welcoming.

Your people really know how to pitch a sale. I walked in just looking for a price and walked out with half the store. Melissa was awesome and understanding.

Wonderful, friendly, knowledgeable, and no pressure sales from your sales representative, Miami Ramos! He even gave us great advice on how to rehome our old furniture. I'm so glad we went to Ashley furniture store! Highly recommend!

Great experience from start to finish. We were greeted by Miami who was very friendly and knowledgeable. I would definitely recommend him and this store for furniture needs.

Was greeted right away. Once I explained I was paying cash since we’re in the middle of buying a house, our guy was rude and disappeared. No help since we weren’t financing. Will do business elsewhere.

I purchased furniture at the beginning of the year from here. I also purchased the extended warranty, and when I had to file a claim with extend no one comes out. I’ve been trying to get my recliner fixed for months. Whatever you do, DO NOT PAY FOR THEIR EXTENDED WARRANTY! Extend has the worst customer service I’ve ever experienced.

Miami is your go to person if you are in the market for new furniture!! 10/10 recommend, he was so helpful!!

Excellent salesman. Experienced. Confident, knowledgeable, no pressure!

Had an excellent experience at Ashley Furniture. Both Amber Marquez and Christian Rodriguez were amazing to work with they found exactly what I was looking for and knowledgeable able the products. They both exceeded my expectations and made everything smooth and easy.

I had the best experience here at Ashley store thanks this young gentleman by the name of Javier Rodriguez he took the time to explain to me and was very energetic person he sure is a specialist at his craft and was very spoken

From the moment I walked in Amber was a big help. She was very very polite, way to speak with and get along with. She helped me pick out my awesome new kings size bed. I was her first sale and she did an amazing job.

Friendly an helpful

Miami taught us a lot about how to choose the correct furniture for our home and how to pick the perfect mattress. Very patient and knowledgeable. We will definitely come here first anytime we need furniture.

Travis and Daniel are A1! They did everything to make sure that my transaction went smoothly. Kept me up to date with everything. Thank you Travis for going above and beyond! My house has only been furnished with items from Ashley Furniture and there is a reason for that. Cute, sophisticated, modern pieces with superior customer service.

Great service 👏 👍

Every thing was good. Except for the fact that I was told I was going to get a gift card so I could get a pillow which I was never contacted again. Gues it was all about the sale.

We had not made a furniture purchase in a long time with Ashley Furniture. Melissa was very approachable and welcoming. Her knowledge and skills about the product assisted us in making our own decisions about what to purchase. Her coworker Carlos helped take care of the paperwork and assist with the small items. It was a great experience with Ashley Furniture. The manager's understanding of our situation was appreciated and made our purchase possible. Our family will be able to enjoy family time together. Thank you, A Team!

I had a great experience @ Ashley furniture with the help of Melissa Capetillo. She is extremely knowledgeable in the furniture business and will get you the best deal possible. Overall I rate her and Ashley furniture as excellent and exceptional in their field.

Travis was patient and answered all our questions. Even after we returned within the hour to change our purchase. He and Daniel(the manager) were awesome and very patient explaining everything!

Like most furniture stores, if you see an item online, it’s probably not in the store, even if the website says that the item you’re seeking is in the store. This was my experience at this Ashley store. If you do find something you like in the store (also my experience at this store), they will still have to get the item from their warehouse and so it will take several days to get the item. Note too that items are significantly cheaper online. My recommendation: find what you like online and order it. Skip the physical store.

It took 5 months to get our furniture delivered. Salesman are not upfront with you and they don’t answer your calls

WORKED WITH MELISSA C. AND SHE WAS GREAT , if your stopping in for some furniture … ask for Melissa she’s a big help and has great ideas if your like me and don’t have that creative mind . So see Melissa for some furniture !!!

Melissa C is the g.o.a.t.! Best furniture shopping experience I've ever had. She saved us money and gave us honest, insightful opinions. Ashley Home Store and Melissa have forever earned my business and trust. 10/10!

Outstanding customer service. Very knowledgeable and great to work with. Ask for Christian, highly recommend!

UPDATE: ANOTHER Great experience! Rudy helped me this time. I was able to get a couch and loveseat seat - both delivered - for a GREAT PRICE! Last time, I was able to get a good (comprehensive) deal and get out the door with everything I wanted for right at what I was hoping to pay.

Dr. Miami was great. He really went the extra mile to help us pick out two mattresses that would the difference between good night sleeping or pain and aches the next morning. He was a great person to get to know.

Fantastic place to shop service was excellent knowledgeable and they were very patient

went in today and got help by carlos as soon as i got there, he helped me and my boyfriend find the perfect bed, would recommend going to him if you need help !

Amazing customer service from the staff!!! Miami went above and beyond!!! I purchased a mattress and bed frame and he was very knowledgeable & helpful to get exactly what I needed. He also helped me get a really good deal on top that. Promise if you as go see Miami he will take care of you. I will definitely be back to see him in the future!

The salesman was helping me without being annoying or too much... everything went smoothly

Nice furniture just a little too high

Miami was fantastic and made sure to do whatever he could to meet my individual requests.

Miami was excellent with details an service. Got me out in a timely manner. He saw to all my needs. Thanks

Had an awesome experience!

It was great

Went into Ashley’s and immediately was asked by Carlos if any assistance was needed. His and Daniel customer service were great ! Carlos made the process of purchasing furniture super easy with it being our first time purchasing furniture for our new home. And Daniel assisted with paperwork making everything a smooth process. I would definitely recommend both for any of your furniture needs !

Before we enter the store me and my husband prayed 🙏 for good service. We walked in with the employee name Miami yes his name is Miami lol can't forget that name awesome greeter with a great personality!! 👍 We found everything we needed and more .Definitely going back for more furniture here and recommend Miami I can tell he loves his job and took the time to help us with questions and concerns tysm 😊 🙏

We had a great experience at this location, Joe B. was exceptionally helpful and patient with our many questions and request.

Andrew made it super easy, gave us the best price and delivery in leases than a week!!!

I found what I was looking for at a reasonable price with the help of a well-mannered salesperson

Got a great deal on the mattresses fast and easy come to see my guy mami

Delivered wrong bed still haven’t gotten word about my replacement. Very dissatisfied and management has not spoken to me. When asked to speak to them the sales person just passes messages to and from them. Never got to speak to them. I was excited for my new bed when I worked with them but now it’s just a big run around. No help at all.

Javier helped me with my purchase great selection and quick delivery definitely stop here before you buy. Great deals polite staff I'll shop here again.

Staff very friendly & personable. I had a great salesperson that helped me make my decisions. His name was Miami Ramos. Thanks for ur help!

The sales team is awesome.....Miami did a fantastic job!!!

The whole Ashley store team was friendly. I got exactly the items I wanted without any issues. I'm so glad I decided to stop there

Miami was amazing! Made the whole process so easy and smooth! When we got home we ran into a problem, didn’t measure our space before going in and purchasing a couch. I contacted him and he helped make the changes. So fast and easy! Will definitely be coming back with him for our next furniture purchase!

Great sales person Melissa. Ultimately gave a great price on a discontinued item. Will be back again as a customer. Thank you

Very friendly made us feel like family 😍

Miami was an awesome and cool sales rep

Friendly and informative sales man.

We went in , looking for a sectional couch . James was very knowledgeable about Ashley’s products . We asked many questions about the particular couch we were interested in and he was able to answer them all. Also saved us from going anywhere else.

Melissa helped me out and worked hard getting me a great deal she had the best customer service and made me feel comfortable and made it possible to get me approved so I can get furniture to make my house a home! Thank you keep up the good work if anyone needs furniture, Ashley furniture is the place ask for Melissa you'll be glad you did! Thank you Girl! 😊

Had a great experience, the floor salesman Miami help us on are purchase for are recliners and adjustable bed base. Gave us a lot of information and answered all of are questions.

The service was excellent. I was explained in detail of what I am buying. I was told in detail how I was going to make my payments. I was even told how I could save money by paying more as I made my payments. I really appreciate the experience they made me feel at home.

Awesome customer service ! Carlos and everyone in the store were so friendly and helpful. Now just hope my delivery is on time and with the same experience as in store.

If you’re looking for home furnishings. I would definitely recommend this place. And ask for Miami was a great salesman. He was very helpful and knowledgeable. I give him 5 stars.

Best Ashley experience ever! Andrew S did a great job helping me to narrow down my choices and Sales Manager, Daniel gave me financing options that work with my budget. Will definitely shop here again.

great helpful workers

I walked in hoping to find some couches that were on sale I had seen online, but unfortunately they had been sold and pretty much discontinued. After a search by the Ashley team we were unable to find any in stock. Dejected we headed for the door and we were stopped by the manager and with a wink was like let me see what I can do. Within a few minutes he found the couches and we got them on sale! What a blessing!

Miami met us at the door and helped us find just what we wanted. We couldn't be happier. Very friendly service.

Miami Ramos “Dr Bob” was a fantastic salesman. Very knowledgeable and funny!! My dad’s chair is gonna be great. Thank you

Amazing customer service! Carlos was very kind and attentive. If you need any help with anything, go to him.

Buying the bed, frame, and cooling mattress cover was easy. Delivery of the bed and frame were on the date set. The cooling mattress protector was supposed to be delivered 2 weeks later. I received another email advising me the delivery date was changed and I had to wait another 2 weeks. Since then, I have not heard from the store, salesman, or warehouse. I have called and got no response from Ashley. If you buy a tempur-pedic mattress from Ashley make sure to get everything delivered at the same time. I got cheated out of a $239 cooling mattress protector. Be careful you don’t get ripped off to. The store was Ashley furniture, San Antonio Texas, SW Military & Zarxsmora.

Eric was a great sales person. He and his manager Travis were knowledgeable about the store and helped find exactly what I needed.

Miami was very awesome. Great sales person. He helped us with all the questions we had, he gave us our space .10/10 recommend going to Ashley and make sure to ask for Miami!

Salesman was very knowledgeable on getting us the lowest price possible and extremely polite.

Fast and Easy

Not only does Ashley Furniture have a great selection to choose from, but their Customer Service is great as well. Both Mando & Joseph were very helpful during our selection. We never felt pressured when trying to decide on the items we wanted. Would definitely recommend to anyone looking to upgrade their furniture .

Great experience at Ashley’s Christian Rodriguez was very professional, explained everything to me and gave us time to decide what we liked!

Ashley furniture in San Antonio on military drive....Very satisfied, customer service was awesome.... Thank you very much Travis appreciated everything you did for me. Very excited about my purchase.

The manager was very helpful during my search for a sofa sleeper.

Carlos and the finance gentleman were really kind and very informative. If Carlos didn’t know the answer he got it immediately for us. Knew a lot about the product and the benefits with going with Ashley’s Furniture. Great experience!

Joseph Villanueva provided excellent customer service. Provided quick answers to our questions. If not sure he asked someone to make sure we received accurate information. VERY pleased.

Very clean store. met right away by salesman Miami very knowledgeable showed me what wanted to look at no pressure sales a very pleasureable experience highly recommend

Friendly staff! Great help all around

Jacob was very helpful and gave great customer service and even helped getting me approved in a short amount of time .

Buying a mattress from Miami at Ashley Furniture was an absolute blast! Not only did Miami have the charisma of a pro salesperson, but he also knew his stuff inside out (literally, considering it was a mattress)! His infectious enthusiasm made what could have been a snooze fest into a hilarious and informative shopping experience. Miami, you're not just selling mattresses; you're selling dreams! Thanks for making my bed-buying adventure a memorable one! Also, like to mention the delivery guys! Excellent delivery service from Ashley Furniture! The delivery team was punctual, courteous, and handled the new bed with care. They assembled it efficiently and even took away the packaging. Overall, a smooth and hassle-free experience. Highly recommended!"

Armando was patience and had awesome customer service. Totally made our visit very pleasant

Ashley has some cool stuff. Salesman new his product.

Was greeted by Carlos and he was very pleasant and helpful. We purchased a dining room set. Enjoyed the experience. We will definitely go back for future needs.

Absolutely terrible experience, everyone was at least a little friendly and helpful until they no longer had a sale. Carlos, our salesperson, blatantly lied about the ETA of our purchase (by a LOT) just to nail the sale. Went in to cancel and get my money refunded over two weeks ago and still have not received our refund.

Armando was absolutely helpful in every way! Customer service was beyond amazing. He even went out of his way to rearrange couches for me to match my vision. My husband and I have worked with him a few times already and we definitely will be coming back. The furniture we've selected thus far has not disappointed, amazing quality.

Bad service

Miami and Anthony were great!

My experience at Ashley’s was amazing. With the help of Miami, me and my family was able to find the perfect living room set for our home. It was difficult to find which one we wanted, but with Miami’s patience, we were able to find the perfect set. I recommend to go visit the store at Southwest Military and ask for Miami. You will not be disappointed. Thank you.

we had a great experience with mr. miami… he had an incredible personality with awesome customer service…very patient and very kind gentleman…gave us an awesome deal on exactly what we were looking for.. would definitely ask for his services again on our next shopping visit!

Christian was very professional and courteous. However, I was with my daughter and my 20 month old as well. It was time for her to nap, she became fussy. My older daughter and I both decided to take her home to nap and come back in the evening to finalize our decision on a couch. But the manager was very hasty to tell me that it would just take another five minutes to complete the sale. My daughter took the baby and headed to car while before you knew everything was being processed on the computer and needing my signature too darn fast!!! Like I said we wanted to come back in the evening to finalize and do one more walk through. I hope that no one else is put in this position as We Were. Customers should feel comfortable about making a choice freely without being pressured. Please don’t be so quick to make a commission, allow the customer to say when their ready.

Representative was knowledgeable and incredibly professional

Good place to get furniture, store is closed till further notice on SW Military location