Ashley Store | San Antonio, TX 78233

The best attention, all the people are working for giving you the best experience

(Translated by Google) excellent service from Mayra Ocegueda very friendly at all times, very professional and with a lot of respect. (Original) excelente servicio de Mayra Ocegueda muy amable en todo momento muy profecional y con mucho respeto.

I worked with Dylan to purchase a $200 rug and a $570 couch. The couch was delivered as usual, however the rug (that was a part of the same order) was delivered over 550 miles away although being thoroughly told to update the address. Long story short, almost a month later I still do not have the rug. Also, the salesman, Dylan, was very quick to catch an attitude and refuse me information about my order, on top of ignoring my husband's attempts to receive a coherent and truthful answer. I've easily spent over $18,000 with this company in the span of 2 years and this is how I am treated? Laughable at best. Honestly, take your time, money, and sanity elsewhere.

Though the service received was pleasant and fair at the Ashley Live Oak location; the self pick-up service located at 1431 FM 1101 New Braunfels was VERY UNORGANIZED and frustrating. Not customer service and lack of communication as to the process of their pick procedures was poorly lacking!!!!!!! The number that paperwork and number on table goes to a voicemail and if hadn't asked someone standing around wouldn't have known there is a pickup line you need to drive your vehicle to get in line. Could have been 2 cars ahead had I known this information.

Thanks Luis for your help and patience!

Salesman (Juan) did a great job showing us all the furniture that we were looking for and we ended up purchasing over $20k.

Dylan was great and got us a great deal on our new couch can't wait to get it

Shelby was very helpful and made shopping easy

Friendly, helpful, wide selection it was a great experience! Shelby was the best!

Young lady, who helped with our purchase was amazing and answer all of our questions with our purchase

I have purchased all my furniture from the Ashley Furniture located in Live Oak. Vincent Martinez is by far the best sales man that I have worked with. He is very knowledgeable, detailed, and professional. I highly recommend him to anyone buying a bed. Christina Lopez is fantastic as well. She is friendly, knowledgeable and thorough. I highly recommend her for those in search of the perfect furniture!

Was lied to and then my couch delivery was cancelled without notice. I called and the woman on the phone told me they don’t do partial deliveries even though another woman on Thursday told me they would deliver the available piece. I’m not playing games. I canceled my order and got a refund.

BEWARE WHEN COMING TO THIS LOCATION. My mother purchased a $3000 + bedroom set CASH and the manager said he could “bless her” by giving her free delivery. YEAH RIGHT!!! when she got called to confirm her free delivery… it turns out she was set to pickup her furniture. Then they dig more and see she did pay for delivery they just put it in with the end table price. She has attempted multiple times to have somebody call her and fix this and no one is willing to refund her, her money back!!! SAVE YOURSELF THE HASTLE AND DONT EVER SAY YES TO FREE DELIVERY BECAUSE THERES NO SUCH THING!!!

The bed came with out the box spring, there's nothing to support the mattress,

Nick was so patient and helpful. I’ve been looking for a sofa for over a month and he made my quest a “thing of the past!!”

High pressure sales people. They pushed bedding on me when I was looking for loveseat. They use “fuzzy” math to figure up your bill and payment. They fail to disclose special discounts! I left spending $10,000, and was not comfortable with my purchases!

Marcus, the sales rep was very polite and pleasant with his interaction with us. As we were contemplating the purchase, his help and attention to us was the tipping point on us moving forward with the purchase. The remodel of the store looked great and the payment process was also better then in the past

As someone who’s in sales I can appreciate someone who is genuine and loves what they do. Jonathan is world class and I definitely will be doing business again!

Adrian was a great pleasure to work with and was a key factor in our decision for purchase. Plus the playing of Christian music during part of our shopping was so calming. One of the better experiences in a furniture store.

First time at this store and it was a pleasant experience. David Hernandez was very nice. He allowed me time and space to look around. Not a aggressive sales person which I enjoyed. He was very helpful offered me a deal I couldn’t resist . I came out of their store an hour later and I bought the living room set that I wanted.

Good prices!

Never never again, I bought a sofa 3 months ago (they told me that it would be 2 to 3 weeks) and it turned out much longer, and the long-awaited day arrived to go pick up the 3-piece sofa (35 min drive from the store) I was on my way and the distribution center called me and says that the 3rd piece arrived broken and they will not give it to me until after 2 more weeks, well I agreed to pick up the remaining pieces and waited 2:30 hours to pick up those pieces and now I am here waiting in line to pick up the piece that I had to do obtained from the beginning but now I have to wait again another 2 hours.

Jackie was a big help. Not pushy, or over bearing. She answer our questions in a friendly and professional manner.

Great customer service. Helped me with everything I needed and didn’t feel pressured. Highly recommend

Vincent was super easy to work with. The best part is he didn’t hover. He pointed us in the right direction of sectionals and let us go. There was no awkward salesman situation happening. Once we picked one he worked fast and got everything done over the phone and email.

I had a wonderful experience found everything I needed and my want list. The entire staff was awesome especially Myria and Rudy

Chris was great easy checkout

Very helpful and knowledgeable service.

Happy customer

Very professional experience. Mr. Bill was very knowledgeable of all merchandise. He is an asset to your company.

Excellent service not pushy and patient

I went in “knowing” what I wanted but with the help of an awesome salesman Daniel N. I found a sofa and love seat so much better than the one I had my heart set on. And it was cheaper!!!

Shopping at the store was easy and great. Know what we wanted, Vincent was great at getting us the best price. Now we are waiting on furniture to arrive and I will give review for delivery and build.

We were able to find a wide selection at great prices! The salesman was polite and very helpful in assisting us in finding exactly what we needed and receiving it on time.

Very helpful staff and amazing deals!

Quick and efficient staff. I called and placed an order, paid for it all through email. Vincent was very helpful.

Mayra was extremely helpful in helping us to find the right loveseat for our home.

Jacklyn was very nice and helpful in helping us selecting a recliner

Luis, our sales rep gave us complete autonomy to shop without standing over our shoulders and to consult him if we were interested. Thus, we didn't as though we were being hassled or rushed to shop. We were pleased with his outstanding customer service. Ultimately, we made a huge purchase and left completely satisfied.

Myra and Dan were fantastic and helped my family tremendously!

Marcus is the one to see at Ashley! We were very impressed by the store. Marcus walked us through the entire process. We just moved to the area and we bought furniture at Ashley and did not have to shop around for the best price. Highly recommend!

Great customer service from Rudy Benitez the sales manager

Quick and easy from the moment you walk in. Greeted and walked thru what I was looking for and landed on an amazing couch.

I had a very good experience. Olivia was very helpful and informative.

Mayra Alawar was excellent in her attention to detail and not being overly aggressive with trying to make a sale. Not to mention her interior designer experience helped tremendously with trying to decide what furniture to purchase to best suit our financial needs and what is best to fit in our home. Will definitely be going back in the future to see Mayra Alawar!!!

Amazing service from the moment we walked in. I can’t wait to get our new furniture it’s so perfect!!

Montez was our Salesperson and I must say he was extremely helpful, answered all of our questions, we told him what we were looking for and he showed us the right items. Our daughter and son in law recommended him and we're absolutely greatful. Definitely need more Salespeople like him. Definitely will spread the word to family and friends.

I was extremely pleased with my experience at Ashley Furniture. The show room is beautiful and the employees were very helpful and so friendly. I will be back to shop again. I highly recommend this store. Thank you Lee O'Connor! I

Love Ashley Homestore, all my furniture from the living room, to the bedroom, and now the dining room is from Ashley. Christina Lopez from the San Antonio, TX on Pat Booker Rd was a pleasure to work and deal with, negotiated what I felt like was a fair price for the dining room set I bought, and was a breeze!

My husband and I were in search for a couch and after a terrible "used car salesman" experience at the Ashley Store off Dezavala, we went to the Live Oak store and had a much better experience. Resulting in a sale and extra discounts. Thank you to Marcus and team for helping us upgrade our space with a great piece. Appreciate the fun experience and conversation, and we look forward to working with this store again soon.

nice and friendly , sale person very professional easy to talk. they were infrom time to time til delivered date.. today i got my furnitures 2 guys did good fast awesome well done

Had to edit my rating. I waited a week and a half to have my sofa delivered and here we are, 3 days before the scheduled delivery date only to be told there is a delay and I have to reschedule delivery. Their delivery format combined with my work schedule only allows for me to have delivery on the weekends so I have to wait yet another week.

The entire process from walking into the store to delivery was great! Our salesman Bill was fantastic. He went above and beyond working with us to find the right living room furniture for our new home. Even after having to change our order from a sectional to just a couch and loveseat due to sizing, Bill and his manager made it work for us and it was a smooth transition. Will definitely recommend and return in the future.

Second time buying from Ashley, first time didn’t have a great experience, seller was trying just to push the sell and really not caring about what I wanted, but I picked what I wanted and several years later the quality held up well in that dining set. Second time was fantastic, first Luis approached to us, pointed in the right direction and we found a great set, then Cristina Lopez showed us the several items matching what we were looking for, always caring for us and what we wanted and made the whole process a breeze.

Vincent was great! He was professional and knowledgeable, one of the best sales people I've ever dealt with.

Staff is knowledgeable of inventory and provided suggestions/ alternatives to our description of what we were looking for in the moment. Everyone was patient, as our quick browsing of the store, turned into a shopping and purchase with a 3 year old toddler with us.

The AshleyL Live Oak Sales were very knowledgeable about the current discounts available for the dining room tables & chairs I was looking for... They were also quite patient... The store normally closes at 9pm... I arrived at the store at 8:45pm and the sales staff stayed till 10pm so I could make a decision... I also found that Ashley's had a wider variety of dining sets to choose from than other stores I had shopped..

Dan was a great help and made the process easy!

I would avoid purchasing anything from Ashley Furniture due to their reoccurring order delays and inconsistency. I purchased a dresser that was delayed and rescheduled for delivery THREE times before i finally decided to just cancel. This is not the first time I've had this issue with Ashley Furniture.

Sales personnel are extremely kind and give you the space to shop without all the pressure of purchasing.

Everything was a great experience

Great service easy checkout .

Really good staff, good service they answered all the questions we had and they have great quality furniture. Thank you, Ashley.

I got the product l was looking for and the salesperson was very helpful

Mayra did an outstanding job working with us to receive the best deal possible. We look forward to receiving our new bedroom set.

I purchased furniture that was supposed to be delivered on 5/22 but no one ever showed up. When I called the store, a manager said the delivery was rescheduled for 5/28 but I wasn't going to be in town. So I canceled the order. I went back in to repurchase the furniture and had the delivery rescheduled for 6/5. The wrong headboard was delivered so I refused the order. I never signed anything for the order but when I got a copy of the deliver, I saw the delivery drivers forged my signature on their paperwork. I called the store and spoke to Rudy, the "manager" who said there wasn't anything he could do to help me and I needed to just call customer service. This store is great about taking your money but not helping you when you need help with your purchase. I reached out to my salesperson for help, Leigh and she was no help either. As of today6/17 the store manager or owner has bothered to contact me.

The furniture is garbage and worse is the customer service! They stand behind nothing they sell

I had such a lovely experience furniture shopping despite the remodeling, i can’t wait to visit again when it’s all done! Very attentive with showing me options for the ideas i had in mind and we placed an order in store in no time! Delivery was also great!

Went in to ‘look around’ and ended up finding the couch we’ve been wanting, great deal given and straight forward sales service! Would recommend this location!!

Nick was AMAZING. so patient and took time to get to know my style and likes/dislikes. He was very personable.

Excellent sales representative. Explained that my son told me to pick out a couch(birthday and mother's day gitf), call him and hand the phone to the salesman. The salesman handle the situation. I receive my gift this Thursday. We'll I didn't receive my couch on Thursday. I waited all day at home. No call to let me know that the couch wo t be delivered. So upset. Had to go back to Ashley furniture store. Had to go to their warehouse to pick up the couch on Saturday. SMH

My wife and I went to buy a sofa set and mattress and while there we were helped by Dylan and Juan both were very knowledgeable and courteous they both spent a lot of time with us going over everything and answering our questions and did not hurry us at all.

It was easy and convenient to purchase a sofa that my wife was wanting got a good price on it and 0% interest financing, which is great too. The sales person that waited on us. He was very nice and he Not pushy or trying to hover over us while we were trying to make our decision to buy. It was very helpful.

(Translated by Google) Hello! The furniture is nice but I don't recommend buying it, look for another store. We had a problem, they charged us twice for some furniture and no matter how much we went, they didn't want to refund us until my aunt threatened that she was going to go to the police. That's when they finally refunded me. Mom had brought out two bed bases with the backrest and a dresser for my daughters, everything was fine until we saw that she had until May 31, 2024 to settle the account of 1012.00 if she could not continue with her payments week by week because they were not even a month. per month but it went up to 3000, almost double the amount because this is how this financing is called ACIMA, do not take out credit with them, I already made my payment to settle and even though I had automatic payments, they took out the automatic payment, I spoke to see if they would reimburse me and they didn't come up with an excuse. This was my experience, I hope it helps you, good luck. (Original) Hola! Los muebles si están bonitos pero no recomiendo que compren busquen otra tienda tuvimos un problema se cobraron dos veces unos muebles y por más que íbamos no nos querían reembolsar hasta que mi tía amenazó que iba a ir a la policía fue cuando al fin reembolsaron, mi mamá había sacado dos bases de camas con el respaldo y un peinador para mis hijas todo bien hasta que vimos que tenia hasta el 31 de mayo 2024 para liquidar la cuenta de 1012.00 si no podía seguir con sus pagos de semana por semana porque ni eran mes por mes pero subía a 3000 casi el doble de la cantidad que porque así esta ese financiamiento se llama ACIMA no saquen crédito con ellos ya hice mi pago para liquidar y aun así como tenia pagos automáticos me sacaron el pago automático hable para ver si me reembolsaban y no se sacaron un pretexto. Esta fue mi experiencia espero y les sirva, suerte.

The salesman was very friend, courteous and helpful . Best experience. Would advise to go the store was great

Sales person very knowledgeable & considerate.

I went there looking for some furniture, a bedroom set specifically, and I would say in no longer than 5 minutes, Bill the sales guy showed me exactly what I was looking for. Don't ask me how he knew! I'll be going back because I need some dining room furniture too... Thanks Bill,

Shopping for dining room set. Sales rep was immediately willing to work with me and gave me the best deal on first shot.

Thank You so much Myra for your great attention and professionalism!

Jackie was a great help. Very patient with us and was very knowledgeable.

Met at the door and treated great. Found what we wanted and with a reasonable delivery date.

Great customer service by Dan and the Ashley Team.

Dylan was so helpful and kind. Thanks

Bill was the reason we stayed. Awesome experience and will be back for more.

Greeted immediately. Questions answered knowledgeably. Helped me get exactly what I wanted In and out in an hour and left happy

Nico was very informative. He was friendly and not pushy, which we appreciated.

Our sales person, Vincent Martinez, was very knowledgeable about the different mattresses, mattress bases, and the bedroom set we were interested in. He helped us with financing as well. Vincent was a pleasure to work with.

Very knowledgeable & helpful sales person! The store has such a nice selection and variety of furniture and accessories w a pleasing layout and very clean.

Great experience great sales rep very proficient

Tommy was a friendly patient salesman. He left us to discuss things and checked in on us periodically. If he wasn’t sure of an answer to a question, he’d say so and then find out or verify.

Great experience with Nick.

Excellent customer service. Very willing to help

We loved our shopping experience at Ashley. Everyone was attentive and it was relaxing and enjoyable. We intend to go again for other furniture in the future.

I had the best expirence buying my couch.everyone was great.

We had a wonderful shopping experience at this Ashley’s. Our store associate, Francisco, guided us in the right direction. He was knowledgeable, professional, and personable. The quality of the furniture we selected is immediately observable. I am looking forward to receiving our new furniture set this week!

Myra was our sales person and she was very helpful and informative. We appreciated the overall customer service experience in this Ashley location. I would be back for future purchases.

Great salesman (Dan). Great selection of furniture and good financing options!

I had a very pleasant experience at my local Ashley Home Store in Live Oak. Margie, was so helpful with my purchase, will most definitely be back for my furniture needs!

Mayra O. was the one who helped us and she was amazing. I loved her! She was so nice and sweet as well as very attentive and professional. She made my upstairs living room a dream come true and she helped us so much! The whole Ashley team in general was also very nice and helpful also. As well as Ken from finance! He also helped us a lot. Thank you Mayra and the Ashley team for making it happen for us 🫶🏻

It was gratifying. Dan worked so hard to ensure I got the furniture I desired. Jonathan, the store manager, met us and shared “Purchase with a Purpose.” I will be returning shortly. P Boykin.

Our experience with (Ashley Furniture) started with a phone call asking about their Memorial Day sales flyer. I first tried calling, but I was put to a voicemail, so I just hung up. After 5 minutes or so I got a call from Chris at Ashley’s Furniture, explaining that the phone system was experiencing issues and asked me how he could help me with explaining what I was looking for. I got my answer rapidly and Chris suggested I stop by to see differences in their pieces. I accepted the offer and the long and short of the story is we went with with exactly what we needed… our floor sales person “LEE” was the best and helpful in getting what we us and buying the pieces we were looking to buy. LEE was quite knowledgeable in the product and found the product… Well done and respect to Lee, virtual hugs hugs as well. Thank you to Lee and Chris… feeling great about our decision to purchase… yesterday

Lydia Garza was so helpful. We really enjoyed working with her.

Sales staff-Dan and Vincent-were excellent-even during the renovation! They were very helpful in the mattress selection process and both were extremely professional!

Staff were extremely helpful and got everything I needed at the price I was looking for.

Staff was friendly and professional! Was able to order what I wanted from the phone which was very convenient!

After many years overseas we are returning to the US to build our dream home. This requires furniture. The Ashley Representatives Christine “Tina” and Chris were the perfect duo. We bought our first bedroom set from them and are planning to get more in the near future! Thank you Tina & Chis for being professional and knowledgeable! I am editing my review based on my total experience. I ordered my furniture weeks in advance. It was supposed to be delivered on June 1st. I received an automated message that my furniture would arrive between 10am and 1.30pm. I had a friend waiting in the new, empty apartment, I was away on business. At 11:37am I received another automated message saying my delivery would arrive between 4:30pm-7:30pm. I decided to call the number in the text message. Spoke to someone who didn’t speak good English and was told that the delivery would be there at 6pm. I called my friend and sent her home to stand by. At 5:45 I called the number again because I had not heard from the delivery driver as I was told I would. The same person that I spoke with previously told me that she did NOT know when I would get my delivery and I just needed to wait. I asked to speak to a Supervisor and she told me there was not one. They left at 5pm. I received a call from the delivery driver at 9:45pm telling me he was on the way. I told him there was no one there to accept the delivery. He made arrangements to come on Sunday at 11:00am. I gave him my friend’s number (that was in the delivery instructions) and told him to contact her. She met her at 9:30 instead of 11:00. The furniture was put together in haste. One of the drawers is off and doesn’t open and close properly. I had to order a part for it. When I called to order the part it was if the person I spoke to already knew I would be calling. Either she was told the drawer was faulty or this is a common problem…neither is good!! They left wooden chips in all the drawers, absolutely no clean up behind themselves. I have decided that I will seek out all other competitors before purchasing anything from Ashley’s ever again.

Mayra Ocegueda provided good service. Made the purchase experience stress free.

Very pleasant experience. I will be back.

Place was great very clean even with construction however if I wanted IKEA furniture that I get to put together that is where I would have gone. Best part no one said a thing about us having to put together.

Chris, thank you so much for your help! You made this process so easy! I'll definitely be reaching out to you on my next furniture purchase. Thank you once again!

Tommy and Bill were very professional. They both lived up to their word and gave us a great deal.

Took an hour to run a cc. The p.o.s. wasn't working, a 15min transaction turned in to 75 minutes. Aside from that, everything was awesome 👌

Sales rep was knowledgeable and patient. When asked what our price point was, she was able to get us below it! Store is being remodeled, but is still organized and well stocked. Good experience overall.

Walked in to look at night stands and we walked to the mattresses . Nick C. Who works at the Live oak store was very helpful , not over bearing . It was a pleasant and rather quick process . 👍🏽

My wife and I had one of the most blessed experiences we have had by stopping by looking for outdoor patio furniture and leaving with a new living room and table set. Marcos Perez was by far one of the best salesman we have dealt with. His professionalism and knowledge of the store products inside and blew our minds. I have to also say that Rudy is an Awesome coach, teacher, & mentor that the young salesman needs for our future. Keep up the great work and I truly hope that everyone can have the opportunity and experience we had today. May God continue to Bless the store and the Team🙏🏾

Very friendly answered my questions

Marcus was knowledgeable and personable. We're happy with the service we received and are hopeful the furniture we bought will last for years to come.

I really enjoy visiting the Ashley furniture store in Live Oak, Because of it's convenience in my area that I live but also because they are so friendly and know their products. I have been looking for a new mattress for several months but when Vince Martinez approached me and asked if he could help me . I said Yes then he showed me several types of mattresses to my delight I found one that made me happy. Price was great ,the whole process only took a few minutes with my new guarantee for 10 yrs . If your going ask for Vincent

Very professional and friendly staff. Easy to purchase and pick up from the warehouse. I will definitely be back!

Chris was great and helpful!

Amazing team and service

The salesman was very helpful and knowledgeable . Assisted and was helpful to myself.

Went looking for a new couch for my office and ended up getting such a good deal I bought a new bed also! Great service and good deals!

My nightmare with this place began shortly after delivery in February of 2023. I mistakenly ordered the wrong chaise for my sectional. I noticed after I returned from a vacation (the item was delivered a day before my departure). Upon my return I tried calling Ashley’s and I was told that they wouldn’t exchange the piece as it had been more than 72hrs that it was delivered. Ok fine. I guess I’ll pay for something that fit awkwardly in my living room. Flash forward to now. THE QUALITY OF THIS THING IS HORRIBLE. Worst experience ever. Definitely never purchasing at an Ashley’s again.

Thank you for quick efficient service.

Staff was knowledgeable and very helpful.

We received such good assistance From Tommy and Rudy when searching for a sectional. We were able to find a good price and the PERFECT couch for our home.

The sales team provided a great experience. It was minimal pressure and great help and selecting items and configuring a sectional for us. We will definitely be back. Thank you to Marcus Newton and his mentor Vincent! Superior Customer Service!

Great and professional customer service

Luis is the best. He is very kind, patient, and professional. Luis works hard to satisfy his customers. He is a great asset to Ashley Furniture.

Vincent was very friendly and extremely helpful he knew exactly what we were looking for and very efficient.

Kyle did an excellent job and ensuring we got the quality bedroom we wanted at an affordable price!…thanks, Kyle!

Very helpful staff. Great furniture

Everything went great with no issues, I will for sure be going back

Our salesman Kylle, did an amazing job of informing us about our selection choices and giving us time to browse and process our final selections.

Excellent Customer Service...

Love this team!!!!!

I don't even know where to start with our experience because it's been a time consuming, expensive, and very frustrating mess and this would take too long to explain. Literally no one other than Vince at the Live Oak store has been able to help and explain how our special process works in regards to us getting our merchandise credit. Thank you for your patience and excellent customer service. I hope others can learn from him because he's very knowledgeable and kind.

Our Sales Associate Dan was terrific, we have made most of our furniture purchases through Ashley over the past 20 years or so, good furniture and terrific service make it a pleasant experience.

I worked with Lydia today to help me purchase a recliner and a credenza. She was fantastic in helping with my selections. She showed me different options of both furniture pieces. I made my purchases and am very happy with them and look forward to having them in my home.😊

Friendly staff. Highly recommend!

The service we received was amazing! Mayra and Rudy were very helpful and answered all of our questioned. They’re down to earth with a cool attitude. Didn’t rush us with looking at things and trying to sale us on something we weren’t interested in. If you get the opportunity to go there please refer to them for your questions and/or future purchases.

Marcus was wonderful in showing what we were looking for. Didn't get my initial visual of furniture. But, none the less, the bedroom set we chose, is just as beautiful. Marcus, keep up the good job, your friendly demeanor will get you far. Ty

We had a wonderful experience with Juan at Ashley furniture , he was very patient & extremely kind showed us multiple options & got us the best deals ! Thank you !!

Go see Dan! He was extremely helpful and professional! I would highly recommend.

Sales team was very helpful without being pushy. Juan Ibarra was the best. Highly recommend anyone needing furniture ask for Juan

Rudy and Marcos were awesome! They were pretty busy but never made us feel rushed or forgotten. They even matched the price we found online no questions asked. We were in and out in about 30 mins. Great service!

Good salesman, very professional in his explanation of how the product works and he got us a discount on top of that.

Thank you to Leigh for being so helpful with our shopping for a new bedroom set! She was so patient and helpful in our decision. Also, thanks to Marcos for his knowledge on helping us choose a mattress! We appreciate you both.

Great experience, Juan and Management really worked hard and got us a super deal and a great pieceof furniture.. Thanks Juan

(Translated by Google) I would not recommend it to anyone, in 2022 my wife made a purchase in that place, and there was a product that we never received and it is being lost, we have been to the store many times and we are not given an answer and the only thing that What remains is to appoint a lawyer to resolve the summons (Original) Yo no se la recomendaría a nadie, en el 2022 mi esposa realizó una compra en ese lugar ,y hubo un producto que nunca recibimos y se nos esta combrando, hemos ido muchas veces a la tienda y no se nos da respuesta ya lo único que nos queda es nombrar un abogado para resolver la citación

The gentleman that helped us was patient and kind with us and was able to get us our mattress within our budget.

Lydia was amazing! Super sweet and very helpful!

Chris was genuinely concerned about our experience and did everything he could to take care of us. Stand up employee.

Very good service, excellent customer service with the employees 👏 👍

Shopping at Ashley was a great experience! Christine and Rudy were exceptionally friendly and helpful. They provided valuable information and helped us select an amazing couch with power recliners and some dining room chairs. I would definite recommend shopping at Ashley!

(Translated by Google) Very friendly staff and clean place (Original) Personal muy amable y lugar limpio

Very friendly and courteous

Friendly professional and efficient describes the type of service received at Ashley furniture store. I would recommend the selection found in the store and the quality of the service.

Christina offered excellent customer service, she gave me the time I needed to make an informed decision. I purchased a sectional and I’m so excited for the delivery in a few weeks

My Sales Agent Bill was phenomenal! He was extremely attentive when my husband and I explained what we were looking for, and immediately was able to begin educating us on products, features and prices that matched our search criteria, as to not waste any time showing us items he knew we did not want. He even offered clearance items to us that were great options at massive discounts. We are extremely happy with our purchase, and would definitely recommend Bill as your Ashley furniture, Live Oak Point Of Contact. ⭐️⭐️⭐️⭐️⭐️

Great experience! Customer service was excellent.

Rudy was super helpful with buying our sectional. Hand down best associate.

Very pleasant. Bill W was informative & not pressing. Understood my preferences. Made the sale!

Friendly service from the moment we walked in. Once we decided on our purchase the process went so smooth.

Great friendly service from Mayra. As soon as I walked in, a rep was there to greet me and guide me to what I was looking for based on my budget. Made the stressful expense of buying furniture very easy. Thank you!

Lydia is extremely help and knowledgeable.

Outstanding salesman!

Great experience, the gentleman who assisted us was very helpful and gave us space to look around, but was always there when needed. We look forward to our purchase arriving

Went in looking for a new bad, left with a new mattress. So glad we made the decision to listen to what the experts had to say

Dan was amazing and helpful. I was able to go right in and tell him exactly what I had been looking for and he was able to get us what we needed right away! Thank you!

Kylle Ruta is amazing!!!

Juan was very helpful.

Luis did an awesome job working with to provide us an excellent purchase of two furniture items! Thanks!!!!

First time customers at Ashley store. Just got my bar stools delivered. They were too high for our islands so called to try to return them being brand new just delivered 10 minutes ago and they said they wouldn’t take them back. We didn’t even want our money back just wanted to ex change for the smaller height bar stools that were the same price. They said they couldn’t do it. I was planning on buying more furniture from them but won’t be happening. We usually shop at Room To Go but some friends told us to give Ashley’s a try. Won’t be happening again we will shop else where.

Lydia helped my husband and I pick out the perfect living room set. She was informative, knowledgeable, and helpful when it came to questions and concerns. She was definitely a breath of fresh air when it came to narrowing down on our decisions. Very pleased and satisfied with her customer service skill set in what could’ve easily been an overwhelming experience. Such a great individual, personable, and down to earth gal. Will always go to her for furnishing my home.

Kyle was great. Normally at Ashley’s we get pounced on and bombarded the minute we get in the store and Kyle slowly approached us. Normally we have no space to discuss options without being just hovered over. Kyle earned his sale with his knowledge and respect for me as a customer.

Kylle was great on getting us everything we needed after our house fire. Very helpful. He put my mind at ease

Awesome customer service. Quick with quality driven by my requirements.

I had a wonderful experience here with Chris! He was super helpful, understanding, and patient. He got me everything I needed without fuss and was knowledgeable about product. I will be back to buy from him again!

The whole staff at Ashley’s in Live Oak was friendly, caring and patient. Chris did a phenomenal job listening to my needs, concerns and budget. He spent hours with me, assisting me to find the perfect furniture for my new beginnings. Highly recommend!

What I thought would be an amazing experience turn into a nightmare so please have caution. I went to Ashley’s because they were having a huge liquidation sale. I found a bed for a decent price and asked all the questions. What is wrong with it, any missing parts, etc. I was told it had a few minor scratches but parts were all there. So I paid and came back 2 days later to pick it up, the bed had broken parts, missing pieces and they were not even interested in helping. I had to run and repair and purchase missing pieces to use it. What I thought would be a first of many other items we were going to buy there that will be my first and last . I should have noticed when the sales people were not really interested in selling or assisting. Guess you gotta have the right look not the right stack.

Great experience. Sales person was not pushy or salesy. Allowed me to breathe without pressure.

Out shopping experience went smoothly and the staff worked with us and explained everything thoroughly. When we bought, they also helped us all they could with pricing!

Excellent customer service; thanks much! John Franco Rodriguez

Chris Rios was fantastic and took the time to listen and understand what I needed. Thanks Tabitha R.

Marcos Perez was very helpful and knowledgeable. Made our purchase simple and quick.

(Translated by Google) Very good service, very friendly staff and excellent furniture, I fell in love with the rooms (Original) Muy buen servicio, el personal muy amable y los muebles excelentes quede enamorada de las salas

Very impressed with the accuracy of the estimated arrival time. And I greatly appreciated the updates via text messages. Finally, the delivery specialists were very professional.

Great service!

Okay- going to be very honest here. Ashley’s furniture in Selma location has never had the besttttttt customer service… at least in my experience. (Last time I was here was 2 years ago- it wasn’t Bad but it wasn’t great). However, today was much different. Vincent was awesome! He was straightforward, had all the answers, honest, funny, and just overall a great guy! We got in, looked around, didn’t have that OVERLY hovering vibes, but just enough to where we didn’t have to SEARCH for someone to answer questions. Anyways- we also left to go look at another nearby furniture store and came back- got what we needed and more! Vincent gave us some friendly tips and advice, etc. boom. Out the door. Easy-breezy- beautiful. Thanks Vincent!!!

Christina was very helpful, I got a comfy high quality couch for a great price!

Luis went above and beyond to help me find the perfect furniture I needed to fill my my vacant home after returning from a year overseas. He was knowledgeable, professional, and genuinely cared. I recommend him to anyone in the market for new furniture!

Ashley Furniture and Marcus Newton are amazing. The staff was great. If you end up at store #202 in San Antonio on Pat Booker rd; ask for Marcus Newton. He was patient, engaging, intuitive and kind. He bent over backwards to help me. If management sees this; you should know, if, I was still working I would poach that employee. He is awesome!

Was in and out really quick. Sales rep introduced himself right away and was on it. Thank you!!

Great job by the staff. Cristina was AWESOME!!!!

Lydia was so kind and helpful! She never got tired of showing us around and getting us the right couch within our price range. Overall great experience and I got a very nice couch:)

Leigh O’Connor was excellent she listen to what we wanted showed us everything we wanted took her time got us the best prices we appreciate everything she did for us. Thank you very much.

I’m like 99% of Americans: I don’t like salesman and lawyers. I don’t like feeling pressured or pushed into anything. DANTE IS AMAZING. Buying a new bed for my soon to be 13yr old daughter’s birthday (but going on 18…we all know) and she is SOOOOO EASY to shop for. She tells you exactly what she wants, doesn’t shrug her shoulders and say I don’t know, doesn’t ever say “I guess that’s ok” and make you question your self worth as a Father…kidding. Ok I’m done with the fairy tale. Dante helped her figure out what she would like, not only at 13, but at 17. She talked to my daughter and not her daughter’s wallet (me…I’m the wallet). My babygirl got to use her voice and she was incredibly patient to get the best range of options for her wants. I can’t say enough about her candor and professionalism and she knew the entire section of the store to help us. Will be back to see her again when we need anything else furniture wise. Did I mention we tried Ashley’s first and got attacked like baby squids being dropped in a piranha tank? No…well we did and that’s how we ended up meeting Dante at RTG in Selma. Thanks for coming to my Ted talk.

Rudy and Juan were very good. They listened to our needs for new living room set and what we wanted. Delivery is next week, I can hardly wait to see how it looks in my living room. Thank you Rudy and Juan!

Myra was excellent.

Excellent customer service from Vincent..

Excellent customer service with a smile

He was very helpful, professional and informative!

1st Salesman was rude, I asked for a second Salesman, he was very professional and I am happy with his quality of service.

Both Myras went above and beyond to help us get our dream bed. They understood what we need and listen to our concerns. Love them both.

Vince was wonderful. He was not pushy, just kind, helpful and knowledgeable. I had a wonderful experience..thanks Vince!

Had a very nice experience at your Ashley Furniture Store…the sales person was awesome. Will go back soon, thanks

Literally go anywhere but here. We thought it would be convenient since it was the closest furniture store to our home. Turns out the only convenience is that we’re close enough that it’s not much gas that we’ve had to spend considering the amount of times we have had to go back! Ask for literally anyone else BUT Bill!

We had an excellent sales person named Antoine A. He was very informative and attentive.

Myra and Dan, were both very helpful and attractive to all my questions and concerns.

Bought a clearance deal couch with Myra two nights ago. While the deal was impossible to pass up on, my experience with Myra flipped on a dime in the matter of 16 hours. I was told very clearly they could not offer delivery services and that was accepted. Myra told me and my roommate that while they could not deliver the couch they had “excellent movers who would be [there] in the morning”to assist removing the couch from the showroom floor. This was much appreciated and it was even explained to us to enter through the emergency exit doors in the morning because they didn’t want to ruin their customer service ratings with how their front doors tally potential-customer-ratio. My roommates and myself meet at Ashley’s in the morning to try and speak with Myra to receive the couch when we were rudely spoken to and dismissed about how we “obviously had people to move it ourselves”. She kept insisting on that we could do it ourselves as if she was busy with something else entirely and wanted to get us out of her hair. When I brought up that she told us movers could help us remove it from the show floor she scoffed at the idea of her ever saying this. I didn’t appreciate this new shift in person I was speaking with and stood my ground about how she had offered help to us. It felt out of place and strange to make your customers remove a difficulty placed couch out of the back area with a simple, green, tattered couch dolly and not offer any assistance or guidance on how to get out of that area safely. Myra then got a gentlemen to help us all while ignoring me speaking with her until he assisted us in guiding the couch out. That gentleman was very helpful however he looked very uncomfortable in general. She insisted that her movers were busy however two of them were sitting in the grass outside. They very well could have been on break. I don’t blame them in any way shape or form but Myra as a customer service member could have easily said “Hey guys I apologize but the movers are currently busy and we can wait for them to finish or wait until a later time to move the couch”. I will not be held liable for damages to surrounding cramped viewing models because she wanted to make money off other people and had finished business with us in her mind. She was very surface level nice when she knew we we’re potential buyers and shifted dramatically once we made our purchase and came for it the next day. We will not be back to purchase other pieces of furniture we had in mind. She was quick to dismiss us and begin speaking with another customer at the table in the front to make more money off people. Unprofessional and leaves a bad taste in your mouth. We might be younger people but to treat us as nuisances or people to dismiss is incredibly unprofessional. As Myra put it perfectly, “You won’t find this at Living Spaces”.

It was great! The staff was excellent, they were professional, Kind, patient in showing me around the things I was interested in, and the sale was great. They were knowledgeable about items in store and on-line. Will definitely come shop here more often,,the items I saw were good quality and affordable. Look forward to seeing upcoming changes, renovations and furniture. Hope service from Ashley’s employees continue their expertise. David Was excellent in every way! Knowledgeable and efficient! Thank you!

Bill was very helpful and great to work with.

Helpful and friendly staff! Didn't try to sell me anything I didn't need.

MARCOS WAS THE BEST! I was in the store for at least thirty minutes before he came up to me, There is at least 4 or 5 other employees. That just walked by me and didn't even say hello. But Marcos was incredible. He was very friendly. He was extremely informative and polite

(Translated by Google) Excellent Store, Personalized attention, very professional. (Original) Excelente Tienda, Atención personalizada, muy profesional.

Great sales person (Chis), very informative and no pressure tactics.

Awesome experience! Sales staff was friendly, knowledgeable and patient.

Luis was informative and helpful through the entire sale process! Fantastic experience.

I hate furniture stores but I literally had fun shopping at Ashley’s. The girls that helped me out were so friendly and helpful and had a great sense of humor. I will definitely be going back!!!!

The man Luis was very helpful quick but not to quick. Wasn’t over baring. Didn’t push anything. I didn’t feel forced or pressured into buying the most expensive thing which is what I look for in a salesperson. So all in all is why I got a couch and will be taking my grandparents to get their couches and asking for him.

We were very pleased with our sales person, she was very nice and helpful, she made our shopping experience very enjoyable.

We love Ashley furniture. We have had our current bedroom furniture that we purchased from Ashley Furniture for 20 years and it is still in excellent condition!! We upgraded to a King Bed and Myra provided wonderful service to us today. She was kind and very attentive to what we needed

Christina was the best. She was patient, calm, and mostly, understanding. I honestly couldn’t have asked for a better experience. Thank you so much Christina. You were wonderful!

My wife and I already knew what we wanted. The sales rep showed us three sofa beds and we chose what we love and the process was simple and fast. The sales rep was ver professional, and helpful.

Cristina was awesome and very patient with us. Great experience in the store!

I truly love your furniture at ASHLEY. I am so excited. I just paid off a four year furniture early and I decided to come in and buy me an another chair and I am so excited that I’ve picked out the most perfect chair in the world.

Vince is an awesome salesman.

It was a awesome experience, I wish I would have came there first but that's where I end up buying service was awesome

They came set up and gone in 15/20 minutes. Very respectful of property, room and walls. Great work and delivery.

Bill was so helpful and patient with us. Understood exactly what we needed. Plan on going back after my family is settled in in their new home. Very happy with the service!

Great staff & very patient

I could not have had a more pleasant experience. Chris Rios was absolutely awesome. He made shopping very pleasant, comfortable, fun and productive. Thank you so very much.

Had a great experience and Mayira was the greatest sales rep. The sales are so dangerous I thought I spent over 400 but walked out with a bill of 112.00. Ashley's is my favorite place to shop.

Horrible customer service. Once they get your money they treat their customers horribly. Definitely will never go there or recommend to anybody ever again.

Sales person was very helpful. But checking out took a lot longer than it should have.

Great and fast delivery service. They asked where I wanted the furniture and took care of the rest. Great job Ashley team

William was a++++++++++

Marcos was great in walking through the showroom when needed. He helped us build the cart we needed. Vincent showed us the mattresses and was very knowledgeable in each mattress. They both made the shopping experience a great one!

On my 6 visit I met Mr Vincent Martinez. He went out of his way to helped me very friendly and to care of my situation.Sales clerk before him just promised but did nothing about it. When I come back to buy what I need I want to deal with Mr Martinez only.

Do not believe the high reviews they are picking and choosing what goes on here. Awful experience, Myra the sales lady, do not trust her. Their warranty is a sham and a lie do not pay for the extended warranty, and it would be my recommendation to shop for furniture elsewhere.

Bill has been great! we got some beautiful quality furniture and saved a lot of money

Excellent service!

Listen, I had two toddlers with me who were wound up… all the way up. We were walking chaos. Upon entering I told our sales associate I had about 15 minutes before one of them poops, cries, or breaks something. She got us approved for 0% financing, our purchase made, and our crazy train out the door in 15 minutes!! Phenomenal customer service, totally understanding, and I will absolutely be purchasing from here again!

Great experience from purchase to delivery

Cristina was great! Friendly, responsive but not pushy. Gave us space to look and decide what we needed but was never far away if we had questions.

Quality furniture at a reasonable price. Dylan was a great salesman!

Leigh was amazing. She had a thorough knowledge of the fabrics and furniture and that helped make our decision easier. Her customer service is top notch. Thank you so much for making it stress free.

Everyone was great! One of the best experiences I have had at Ashley! Special thanks to Tommy!!!

Daylen was very professional, and gave great service

Rudy was excellent experienced and easy to work with.

Chris Rios was awesome as well as the manager! I got the sectional I wanted for a great price! Highly recommend this store!

The experience with our sales person Chris was great! The Delivery is not proceeding as expected. We were told Our item was in stock, and scheduled to be delivered in seven days. Just received a call from Ashley that delivery has been cancelled because sectional would not arrive within the San Antonio warehouse until possibly the 13th (our original delivery date). No new delivery date given. We have to wait until it arrives in our area to be rescheduled. We’ve never shopped at Ashley before, but when we’re told an item is in stock and delivery is scheduled a week out, our assumption is that it will actually be delivered. Very disappointed so far in the delivery service, which seems a little expensive when we are 5 miles from the store we purchased at,

Juan was great and customer service was excellent.

It was great The staff was so friendly and patient. Thank you. Have a great day.🙏❤️

Leigh is great saleswoman.

Our experience with Rudy and Juan were exceptional. No over the top coercion as far as us making decisions or specific purchases, they allowed us plenty of time to browse and make a couple choices free from being hassled or influenced. Honestly that’s all I ask when making a fairly large purchase, and once we decided what we liked, the assistance and process were handled with friendly professionalism. Highly recommend seeing them if you plan a visit.

Excellent customer service and the representative ensured I got the best price possible

Great experience…Chris was personable, helpful and knowledgeable! We will definitely be going back !

Kylle was very knowledgeable, friendly and patient. This shopping excursion was a great success. Will definitely return when I need another room updated.

We walked into the store knowing exactly what we needed. After strolling around the store for 30 minutes, passing seven unoccupied salespeople, we were never offered help. My husband finally found salesperson, Rudy Benitez, who was very helpful and took care of our order. We appreciated his time and attention. I don’t know why the rest of the salespeople are working there.

Luis was extremely nice and patient. He gave me time to look around without any pressure. He gave me options which I greatly appreciated. Loved my experience shopping for my furniture!

Great place to shop very helpful

Chris was amazing thanks for all the help

Very friend and helpful. Sales person Myra was very relatable and knew about her products. She listened to her customer wants and needs and I do appreciate that. Completely positive experience.

10/10 Heather was super helpful. We will be returning to buy more.

Chris helped me and my fiancé, we only went in for a bench but he introduced us to a good deal with a tempurpedic bed that we been wanting for a while and made it happen. Very easy and super nice

I had excellent customer service by your employees David and Kenneth and found the table I needed for my Apartment I appreciate the service and will be shopping if needed for the future! Thank you Ronnie Garcia!

Customer service provided by David was excellent. He was patient and worked diligently to offer us a great price on the office furniture we selected today. Thank you so much.

I went to purchase new bed for my daughter and her boyfriend for Christmas present. It took 2 hours to get the sale completed which was ridiculous. Also when i left to use the restroom the salesman had made an inappropriate statement and gesture to my daughter and boyfriend in regards to the stability of the bed. If I had known that before we finalized the paperwork I would have not completed the purchase. I will not be returning to purchase anything from Ashley Furniture.

Beautiful store. Excellent customer service from Jackie. Came in knowing what I wanted and ended up leaving with those items plus a new sectional. All in about an hour! A+

We were on a mission to find the perfect cozy sectional to fit our family of 5 and David Hernandez was great help! He was patient and very helpful. He helped us complete our mission and we purchased our cozy sectional.

DONT GO HERE YOU WILL REGRET IT! THERE IS NO CUSTOMER SERVICE NO CUSTOMER CARE NO ACCOUNTABILITY. I would give NEGATIVE 20 stars if possible. WORST experience of my life dealing with this company. We spent a large amount of money to furnish our home. When the delivery came the couch was put together and as the driver was about to leave I discovered the console was had a huge crack in it. I asked the driver to remove it. He insisted that he just had to take photographs and they would replace the console. I watched him take several photos and make notes on his phone. He promised someone would be in touch within 24 hours to help me replace the damaged section they delivered. I immediately took my own photos, emailed, texted and chatted and filled out survey letting Ashley's know they delivered a damaged product and I needed it replaced. I have been at war with this company for over a week now. No one knows what's going on. No one knows how to read notes or make notes or follow up. I have been given multiple different phone numbers to call each one leading to some call center with some person that doesn't care and has no idea what they are doing. I have been given multiple numbers to "chat" my issue. Every time I "chat" I am asked to send photos and description of what happened. I have done this several times and still no resolution. I would NEVER in my life buy anything from this company again. They are scam artists. They do not care about their clients, their products, its disgusting. They also owe me a refund because they over charged me and I cant get anyone to issue the refund even though I have documents clearly showing they owe me. DONT GO HERE YOU WILL REGRET IT! THERE IS NO CUSTOMER SERVICE NO CUSTOMER CARE NO ACCOUNTABILITY.

I was extremely impressed with Leigh and Bill. They helped me get the best deal and helped me measure every piece of furniture to make sure it would be a perfect fit in my house. Very pleased with my new furniture.

Sales person was great, knew what we wanted and he made it happen. He also made sure that we were offered all the great sales they had.

Great selection and very friendly staff, Chris was amazing.

In the store experience was great, it was at the distribution center where it wasn’t good all. I waited nearly 2 hours in my vehicle to be loaded because there is only one older gentleman loading every vehicle. No one has nearly two hours to be waiting for a pick up.

Eileen was great and treated us very professionally. She was friendly and not pushy at all and we enjoyed our time with her. The warehouse personnel were also very efficient and friendly.

Myra was friendly and professional, definitely not pushy! She helped us pick out the perfect mattress in no time. Even better, she found us a credit we didn’t know we had! Great experience

Amazing service and professionalism..

Good customer service from Luis.

(Translated by Google) Be careful who delivers to you...they can be a common criminal. (Original) Cuidado con quien les hace el delivery ...puede ser un delicuente comun .

They did not deliver everything I ordered a month in advance. And they refused to remedy the situation!! They brought a bed and did not have hardware to put it together never mind not bringing the mattress!! The worst customer service I have ever had!! I might get everything on Tuesday!! Or the 22nd. I ordered so when I moved in I would have everything and I have nothing!! Talked to manager and salespeople and they can’t do anything!! They were very unprofessional!! How can you deliver only half of order and not even put it together!! It’s so frustrating!! If I don’t have everything Tuesday morning they can come get what they have delivered!! I needed a full bed not pieces!! Since they say they will be charging me since yesterday, let’s see what happens!! I need my damn bed!!!!

Easy and fast process. Great customer service.

Friendly, courteous, and made the process of getting furniture easy! Yes

After looking through several stores for a sofa bed, we finally decided to give Ashley Store at Live Oak a go. Upon walking in, we were greeted by one of their fantastic sales associates, Mrs. Myra Alwara. She is definitely one of kind and made all the difference...she took the time to patiently explore our color/style preferences, provide several options and work around our price point. Not only we found the perfect sofa bed for our spare room, we ended buying two beautiful new sofas for our living room with all the works. From beggining to end, we fell in love with her attentiveness, passion and enthusiasm to ensure our experience was unique and to our total satisfaction. We are delighted with our purchase and will be returning to Ashley for all future home additions.

Great environment. Not pushy but they were there for every question and suggestion. Ask for Tommy or Vincent.

Awesome service and great timing. Thank you for making my experience easy and affordable.

The installers were very polite and professional

Chris Rios was amazing with working out the details of our purchase. Ashley Live Oak is amazing.

Great selection and sales lady

Great customer service!

Excellent customer Service. Thank you Juan!

The couch and chair that I got are phenomenal. So comfortable and soft! And the shopping experience was great. Leigh really helped us out and was very communicative during the whole process to let me know when they were ready for delivery. Delivery happened within the scheduled window. I will definitely be shopping here again.

Great experience shopping here!

Great experience. Antoine was extremely helpful and gave us time to look around to make sure we had the space to make our decisions. Extremely please with our purchase.!

Mr. Dollar Bill helped me with exactly what I need. Good guy, professional, good conversation and great sense of humor. I will go to him if I need anything else

Love going there our sales person Chris wasn’t pushy at all not like other stores . Will keep going there They have great service and prices…

Very disappointed. I looked forward to having my new dining room set and when the drivers opened up the box to put together my dining room table the feet of the table were not in the box. So now I have to go through the process of contacting Customer service and held on for 20 minutes and still didn't get anyone on the phone. And now I have to wait to see what is next to get this all cleared up. And to top it off, Customer Service is closed today. Will not buy from this store ever again. It definitely was not a good experience.

Bill met us at the door and took great care of us. Highly recommend this store.

Great service, friendly staff.

Great experience with a great associate Jackie Goodpaster.

Great service

Guys were on time an put everything together Great Job Guys Keep up the good work An also the sales person Tommy Torres was Amazing he helped me out alot an I was a very satisfied customer He was very polite an Amazing sales person 💯

Our salesman was courteous, answered questions we needed answered while providing suggestions appropriately. The process was comfortable and we are looking forward to our new furniture!

Great

The buying experience at the Live Oak Ashley Furniture store was good but the delivery service was not good. Keeping a clean home is a high priority for me and shoes off inside is the #1 rule. There are millions and millions of germs on the bottom of shoes, SO GROSS! The delivery men would not take off their shoes because they said it was against Ashley Furniture policy, which I don’t even believe is true. I recently ordered furniture in Minnesota from an Ashley furniture (same bedroom set) and the delivery men were so respectful and took shoes off without me even asking. Nonetheless, they refused to take them off and proceeded to wear shoes onto the white/tan carpet in the bedroom. To me, this warrants 1 star and it was a distraction and added a lot of stress to my day.

Not a good experience.Nothing in stock.Deceitful promised dates.My personal experience,communicated with my sales person via text which I thought was bad business.

Mr. Juan was a a consummate professional. I explained my preference of my needs and he did his utmost to provide that service to me going the extra steps to get the best possible options for myself

Vincent was very professional he explained and answered all questions.

Chris Rios was a great help for our purchase

We Love Ashley Furniture, we walked in and Rudy introduced himself to us. He was so polite and very respectful, giving us our space. Sadly he had to leave prior to us letting him know we wanted the recliner. Luis took his place in helping us. Looking forward to receiving our next addition next week. Hoping Mr. Rudy is ok. Highly Recommend.

Friendly sales agents! I like that they give you a brief introduction and allow you to shop with no pressure to buy. Kyle did a great job taking care of me.

Sales rep Chris was great very helpful and attentive. And knowledgeable on his furniture. Thank you

Myra Alawar greeted me as I entered the store and immediately took to to purchase a bar, Power Recliner and an upright chair for my living room. She knew the large floor plan very well and was able to match everything to my existing furniture from previous purchases! Myra’s customer service was beyond what one could ask for. I will return in the future and will ask for her specifically! Thank you for having such an outstanding employee! Sincerely yours, Mark D. James, U. S. Navy Retired, Southwest Airlines Customer Service Agent, Retired.

Always friendly and professional sales team, and the movers were very efficient and quick!

Wow…..what an awesome and easy experience we have had with Ashley Furniture in Live Oak!! From the young lady that helped us in the store to the deliver guys that delivered, assembled and placed all of our bedroom furniture for us….everyone was exceptional!!! Thank you for making our furniture buying experience for our new home such a breeze!!!! Love our new bedroom furniture!!!

Courteous, speedy, and seemless customer service.

Very pleased with the sales clerk just waiting for the product to arrive

Mayra was awesome! She greeted us at the front door, and helped us look for furniture at our own pace. She had a really good sense of finding furniture based off of our description of what we wanted. Her demo of the Tempur-pedic mattresses were top notch. Im glad we ended up going to Ashley and having her assist us.

The sale man was great we both enjoyed his assistance. As far as the delivery hmm the delivery time was off, but once they arrived the guys where great and did an outstanding job.

Very nice and comfortable to shop. I will return here if and when I need furniture. Great experience. Salesman Chris is great to work with.

Amazing. From the moment we walked in, to easy pick up, and we love our sectional. Thank you so much.

Expensive still junk

Deserve no stars but in order to leave a review you have to choose 1! The absolute worst customer service or experience I’ve ever received in my 45 years of living. My delivery has been set up & not delivered 3xs!! 3xs!!! This is unacceptable.

First time at Ashley’s. Horrible service and sales man would wouldn’t give us an actual price. It all depended on how we were paying. Never had I experienced this.

(Translated by Google) The person who helped me was very kind 😊 (Original) Muy amable la persona que me a yudo 😊

Pleasant experience; very professional.

Salesman was very nice and knowledgeable. He was very patient with me during the buying process.

Everyone made my wife and I, shopping experience wonderful.

Love the services and server will recommend anyone look to buy furniture.

Vincent was very knowledgeable and helped us with our purchase. He went above and beyond. Great customer service.

treated very nice and helpful

Very good customer service and I love the different types of couches.

Awesome service from Cindy Loredo. She respected my time and gave me space to browse around without the hassle of a salesman in my ear. She was helpful and quoted the price plus taxes upfront and made sure I had a delivery window of 2 weeks or less. I would definitely shop at Ashley Furniture Store again!

Salesman and service was great but went to pick up furniture and a piece was crushed. Notified on chat and representative John Herrera was abrasive. We will see how the rest goes

Sergio was AMAZING! He was down to earth, personable, and so kind. The quality of furniture we chose is phenomenal. We are so excited and could not have possibly had a better experience.

How sales person went above and beyond to help us get what we want. Karen and Lydia.

Be aware of Ashleys Furniture in Universal City. I received a recliner that was not what on the show room floor when I ordered the item and was informed no swap, no return and no money back. Now I'm stuck with a piece of furniture I didn't order. Sad practices. Ashley's used to be a top notched furniture company. Now they don't even have a customer service department within their stores. Sales reps are rude and cold to include managers. Never again. Rooms to Go and Living Spaces here I come.

Christina was very pleasant AND patient. We moved at our own pace. Changed decisions twice. Christina made recommendations, but, not forceful and then lead us to our final selections. We are extremely and pleasantly surprised at the service with Ashley's

Sales staff was very helpful in finding a sectional that fit my style and also unusual room dimensions to confirm to.

Chris was an amazing sales rep. He guided us through the process of choosing the best furniture for our needs without the pressure or the rush to make a decision! We love coming to Ashley Furniture-leave satisfied every time!!

Service was professional, knowledgeable and helpful. Able to get replacement sofa along with loveseat through warranty claim.

Great service

I was impressed that Vincent took the time and effort to answer all our questions concerning the gel memory foam cooling mattresses that we purchased. We also bought an adjustable base. My daughter and I felt that we got a good deal and thanks to Vincent we will be back.

Juan was very helpful in assisting us to purchase office furniture!

Found the furniture and price was reasonable, salesman was very helpful over all service was great and would recommend Ashley Store to friends/ family .

Everything was install and put them inside the home.

Awesome customer service.

Enjoy the experience very knowledgeable staff and friendly

Avery good experience. Salesman Chris did a great job. Thank you for the pleasant treatment.

Great People Great Prices! Ask for Juan! He helped us get a nice leather recliner for 45% off! I was like, Heck Ya! 🐇🐇🐇😎

Very knowledgeable and did not press the issue of buying , but was there when I had questions

Rudy was very helpful and attentive. I probably wouldn't have made a purchase without his excellent service.

(Translated by Google) From the moment you enter the store they treat you very well, thanks to Mayra for being an excellent salesperson, she took great care of us until the last moment. We left the store very happy. (Original) Desde que entras a la tienda te antienden súper bien, gracias a Mayra por ser una excelente vendedora, nos atendió súper bien hasta el último momento. Salimos de la tienda muy contentos.

Good

Your Salesman Vincent was excellent at his sales position. He explained several things about purchasing a high dollar mattress. He seems very knowledgeable about his product and had more than a few bullets to make the sale. I must say I am not an impulse buyer and definitely take my time with this type of buy, So yes he was great at what he does and all is good. Being frugal as I am, I had a little moment of uncertainty. I will try the product for my 30 days . What I did not like was the no monies returned or balance dissolved with a possible return . It has to be in store purchase. I am sure it will be a great investment. Waiting on the delivers soon.

Chris was very helpful and professional. He help made shopping a little bit easier to do.

Heather Robles was awesome, she was knowledgeable, patient and extremely helpful.

Quick, knowledgeable service. Very helpful and easy to complete purchase on phone. Myra was great salesperson!

I found exactly the furniture pieces I was looking for and the customer service was excellent.

Myra was an excellent saleslady/interior decorator. She met me at the door with a beautiful smile. She helped me find a chair I fell in love with and also a beautiful dinette set. I definitely want Myra for all my other needs. 😊

My salesman, Trevor, was awesome. He showed us what we looking for, recliner. You didn’t have the model we were looking for but helped us find one we liked even better. You can guarantee we will be coming back.

We first bought furniture for our house from this same Ashley Furniture store about 8 years ago and had a normal experience. We went back this past labor day weekend to get a new mattress for us and bunk beds with mattresses for my stepsons. First off, I told the salesperson that my information was outdated and needed to be changed, which she said she did. My address ended up being updated but not my phone number so I wasn't able to receive any communication regarding delivery or order status after completing the purchase. The woman gave us a delivery date of September 12 and when that day came and we hadn't heard anything, I texted the chat support and they said our delivery was scheduled for the 15th, not the 12th. Initially they could not find my orders, and this is when I found out my phone number hadn't been updated. I let them know about the new phone number and they said they would update it. Fast forward to the 15th, and only one of our orders comes. The delivery guys said the other order wasnt on their truck that day. So I go back to the text support chat and they tell me my other order isn't scheduled until the 19th. l let them know that l still haven't received any other communication regarding my orders or deliveries, even after the last agent telling me they were going to update my phone number. This text support agent tells me they are unable to update information, even though the last one told me they had updated my phone number. Now, they tell me they will submit a ticket to the correct department. Once again, the 19th comes and no delivery or communication. This time I call the store to find out what's going on and find out my phone number still hasn't been updated. The woman on the phone says the other order was never confirmed when they tried to reach out 48 hiurs prior so it was canceled. She reschedules it for the 23rd and says she updated my phone number. After this, I finally receive order information through text prior to the delivery to confirm. So the 23rd comes and the guys bring the order in but say that two parts are backordered so they can't assemble it for us. I reach out to both the text and phone support and find out this isn't true and the delivery guys just lied so they wouldn't have to set up our furniture. A ticket was opened on the 25th and I was told I would receive a call within 24 to 48 hours to schedule someone to come out and assemble our furniture and it is now the 29th and still nothing yet. I have called back twice after the 48 hours and have just basically been told I have to wait for the distribution center to contact me. This whole situation is absolutely ridiculous and at this point we are considering returning eveything.

Myra A. was amazing! She was patient and not pushy. We are so pleased with our Ashley’s purchase and experience. We will be back!

It was kinda rocky at first because I went on line then ended up going to store and Juan was amazing he worked with me got everything taken care of.i would like to thank you Juan

Great customer service.

Selection was awesome. Jackie was very professional and provided us with unique choices on all pieces. She answered all our questions and offered us a great deal on our purchases. Thank you

Very professional and very friendly.

Do not buy Ashley they don't make the furniture like they used to all your furniture comes all broken and they promised you that you have warranty and when you call them you just find out that you only have warranty for one thing when I purchased my furniture there was a promotion for all the furniture to have five year old warranty now they're saying that none of my furniture has warranty just my sofa they don't keep their promise they just make you buy all the stuff but they don't want to come and fix anything do not purchase manager does not help at all

Delivery guys were very courteous, friendly and helpful

Bill W was amazing, super friendly and patient. He helped my family and I get everything we needed :) 👍👍

The service was great from start to finish. Very satisfied with our purchase

Friendly, low pressure sales.

Everyone should go see Bill!! He was so incredibly helpful and sweet! This will always be my Ashley store. Thanks everyone for the best service!

Friendly and helpful associates. Delivery was on time/very quick setup. Overall very happy customer.

Love the staff . I’m so bad with names but the gentleman and young lady who helped us were so amazing. The vibe they had felt like longtime friends. Definitely recommended

Sergio helped us to find the perfect couch. Made the purchase process quick and easy. If you are looking to buy new furniture ask for Sergio for a low pressure and very knowledgeable sales experience.

My sales representative was extremely helpful and very knowledgeable about my purchase. I would recommend him to anyone shopping at Ashley Furniture store in Live Oak. Thanks Mr. Dylan Celestino for your continued support and all that you do!!!

Update to my purchase in September. This has been the worst experience. The salesperson was sweet as can be while your purchasing almost $11k in furniture . As soon as something goes wrong nobody wants to assist instead they turn it around on the customer. Shame shame shame, never AGAIN! Myra O., is an exceptional saleswoman! Very patient, knowledgeable of the products we purchased and made sure to give us the best price.

Great furniture with great prices the salesman are friendly with no pressure. I suggest you come out and take a look.

Pick CINDY! She was awesome... She wasn't pushy and was very down to earth. She helped my mom and I get a new living room set and me a new mattress at a bomb a** price. You rock Cindy thanks a bunch. I'll definitely go back in the future.

Heather was so personable. Knowledgeable. Caring. Thank you.

Love shopping with Ashley Furniture! I’ve never been disappointed with products or services, and I’m always greeted as soon as I walk in the door. Every sales person I have worked with has been friendly, knowledgeable, and never waisted my time showing me items I wasn’t interested in. When applying for credit the process was smooth and simple. All deals and discounts were always disclosed and I’ve always received a discount of some sort. Again, I love shopping at Ashley Furniture, especially the store at the Live Oak location.

I bought a tempur-pedic mattress and adjustable base. Sergio our sales person was very helpful the day we ordered it and when I called to ask to exchange the ca king that they had just delivered. The mattress and base do not fit in my platform bed. I know it was my choice to order the ca king. I thought that was the size mattress I currently owned. They sent what I ordered. My complaint is that I am spending several thousand dollars and I can't even return/ exchange an item I haven't even used yet. What kind of costumer service is that? Why would I ever buy anything there again. They have a comfort guarantee that says it is designed for confidence and peace of mind, but they don't want take the mattress and base back. So they don't honor their guarantee and the only confidence I have is that I will never shop there again.

Highly recommend Miss Mayra was awesome and Mister Rudy was as well. I felt like I was in a family… please visit them so they can help you and your family 😍😎😊

Great place, staff was extremely friendly and helpful. Didn't push for a sell, gave me time to decide on what I was interested in. Sergio was a very professional and GREAT sale person. Thank for a GREAT EXPERIENCE!

Mayra was wonderful!! Very helpful and patient! Very professional! Overall great experience!

Luis De La Garza is a tremendous young man. Very informative and helped in servicing me in a timely manner.

We went if for a lift recliner and they had a few options to choose from. From the very basic to all the bells and whistles. Vincent helped us and was super!! My only complaint was that the recliners were in the back of the store and being on a walker made it difficult to get to them. The designers should think this through

Luis was very professional and knowledgeable. He made the purchasing process very smooth and easy.

Found just what I was looking for, very helpful sales lady, fast approval,

Cindy was awesome! She took her time and showed me exactly what I was looking for. Went back several times and she always remembered me and what I was looking for. Thank you.

Juan is very knowledgeable and helpful thank you

Dylan was an awsome partenr!!! He was extreemely helpful and courteous.

Nice Store and friendly Staff.

The associate who helped me really listened to what I was looking for and found me the perfect couch. It was quick and painless!

(Translated by Google) nice furniture for home (Original) Bonita muebles para casa

Worked with Luis … very helpful and supportive.

Mayra was so great and super patient with me. After making my purchase, I still have peace knowing that I made the right decision.

Great service

Cindy was friendly and helpful. Didn't push anything on us, but did help us get lower prices.

Juan Ibarra was the perfect salesman! We told him what we were looking for, and he directed us to a few sofas. Then he let us wander around WITHOUT hounding us every second. We found exactly what we wanted finally! (That was after visiting 4 other furniture stores today) Then we called Juan over and ended up purchasing 2 couches, a coctail table set as well as 2 lamps. We also found a printer stand that I needed for my home office. A great experience, 20% discount and 12 months no interest financing made it a great day for all of us! Thanks Juan for the exceptional customer service! 👏

Leigh was very helpful. Thank you.

Heather Robles did a great job she was a Perfesional all the way and she made my day and took care of all my needs and I look forward to doing more business with Ashley and I recommend family and friends to go see her for all there furnishings so I’m still will be returning to buy more for my new house in San Antonio thank you.

Luis and Myra were excellent. No pressure and very helpful in selecting the perfect recliner sofa for both our lifestyle and my husband’s height.

Sergio was wonderful helping us find the perfect sofa set. Great customer service!!

Great staff, and attentive. Ill be coming back.

Juan was completely helpful and unlike a lot of sales people. Juan isn’t pushy and doesn’t bug you while shopping. I will use Juan again for any future purchases at this store.

Mayra was simply the best and the manager was fun Had a great time and saved a lot of money. Thanks for the door busters!! Great place Super nice people with simply the best of customer care.

Good work

Dylan was amazing 🤩 thank you so much will be back

So Convenient Priced right Great Customer Service!

Purchased bedroom furniture for my daughters new rooms. Wide selection and courteous staff. Clean facility.

Sergio was very helpful and knowledgeable. I appreciated his patience and time he took to explain the mattress’s.

I had a pleasant experience at this store. I bought exactly what I was looking for at a sale price. The person helping my husband and I was very helpful with our selection process. Thank you so much Sergio.

Leigh was amazing.

Great customer service and a great selection to chose from. Our Salesman, Vincent, was AWESOME. He was so patient and showed us a lot of sofas before we picked the right one. Great price, quick delivery no complaints.

Chris my sales guy greeted me at door and was very nice took time to look for what I what'd very nice experience definitely going back.

Salesman Arkadie was friendly, knowledgable and very nice. We will visit again and reccomend to others.

Great attention to customers easy to buy in this store

Employee was friendly, professional and knowledgeable. Store was clean and decorated in an inviting manner. Enjoyed our visit.

Great experience. Christina was very helpful no pressure. Got us pricing in everything we wanted, we wanted pricing on a lot, so we could make a good decision. Everyone we interacted with in the store was so friendly. Will be back when we need more furniture.

My salesperson was very knowledgeable very courteous and very helpful

Great, great customer service. Cindy, was great she helped us to find our dinning set, living room set and a Havalance 4 piece entertainment center.

Salesperson was friendly and not pushy.

Chris really helps out when My wife ask for any questions or deals. The process is quick, simple and Chris explains on the rundown without headaches. 🫰

Bought a floor model two days ago, everything looked great. I expected maybe some fabric stains and the cushions to be slightly broken in but I warn y’all don’t make my mistake. I sat on it and gave it a good walk around. Decided to purchase it as the whole floor model set they were selling with the coffee and end tables. After I paid, they got it ready to load out. The hooks connecting the sectionals and the wood it attaches to were broken on one piece of the sectional!! The end tables were missing the no scuff feet caps on a few of the legs making it uneven and wobbly!! I asked what they could do about that and the employee said “nothing, you’ve already bought it. We’ve been using that model for a year now”. If I would have know the sofa was broken internally I would not have EVER bought it. Don’t shop here. Even after spending thousands, the quality doesn’t last and the sales people don’t care.

My husband and I went just to look at some couches to have an idea of what we wanted and did not intend to purchase same day. However, Mayra gave us a deal we absolutely could not pass up. She was extremely helpful and so sweet during the entire process, which was so smooth and quick! We’re super excited for our couches to be delivered and so grateful for Mayra and all her up and the deal she gave us!

Excellent service

They were very helpful and very kind

Horrible experience..ordered a piece on line. Delivered damaged and was told they aren't responsible. New expensive matress doesn't fit on property on new headboard and frame. Suppose to be standard queen..but it doesn't measure to standard queen. Dresser suppose to be delivered on 21st. But was later told they don't deluver on mondays. Tookb11 calls to reach sales person who was suppose to call by 5pm. At 8pm i gave up. Worst experience I've ever had.

Juan was patient and very helpful. Good selection of furniture at the store. Very happy with my purchase

Great service 👏🏼

I have been waiting on someone to help me with the wrong furniture that was delivered to me. No contact after the mistake from sales consultant to help me with the issue. It's been over 3 weeks and still no one can at least call me to help get me get the correct headboard. still waiting....

Sergio was fantastic! Very knowledgeable, professional and personable. He helped me in purchasing a sofa, mattress, and accent chair. I highly recommend asking for Sergio, he'll treat you right! Thanks again!

Lydia was amazing. Find her if you want someone genuine and not pushy. Great experience.

We had a great shopping experience at this location all around. Our salesperson Juan was exceptionally friendly & very helpful. We were able to find a sofa set we loved & at a great price!

Juan was so helpful!

Heather been amazing, helpful, friendly and knowledgeable. Easy and informative experience. Thank you 😊

Great salesperson (Christina). She is really an asset to your business.

We purchased a dining room table and entertainment center both were missing hardware upon delivery. Our experience with Ashley's furniture has been horrible, we will never purchase anything from them again. 😞

The sales staff were helpful and friendly. David Hernandez was always available and was knowledgeable about the products.

The variety found at Ashley's is hard to beat. My family had already visited several furniture shops with options in mind, but Ashleys had all of it and more to save tons of money on delivery fees with one bulk purchase (and saved a pretty decent amount of money with discounts). The assistance was top notch and they were incredibly friendly and answered all of our questions ranging from mattresses to whole sets. I would highly recommend this store.

Lydia was very professional. She listened to our needs and explained all the features and benefits of different options.

Mayra O. was very professional, helpful, knowledgable - and patient! We had a great buying experience. Highly recommend.

Very nice and helpful .

Very helpful staff. Listened to what I wanted, and had me in and out in under an hour. Didn’t try to upsell.

Sales rep Cindy L. was courteous and helpful in assisting me in my decision to purchase a queen sleeper sofa. She was also quick and efficient in executing the paperwork and financing. During my short wait, two other store reps checked to make sure I was taken care of. I was very satisfied with my experience at the Live Oak store and I look forward to getting my sofa.

Antoine was great!! Normally I am not fond of furniture stores because of the salesman interaction, but he was very personable, and made the whole experience smooth and easy. I got exactly what I needed, and left very happy!

The store is awesome products look great , sales team awesome! Everything falls apart after that! I took days off 3 different times only for them to never show up. I wait all day long today and then they blow up my phone threatening to leave, if I didn’t arrive in 10min. Mind you, all the time I took off when I scheduled a delivery with them not showing up, I got no apologies they didn’t blow up my phone to say sorry. Just hurry up! Weak sauce!!!!! Go elsewhere or play the guessing game!

Excellent customer service ! Tommy was very profesional and very helpful .

J LO WAS GREAT AND VERY KNOWLEDGEABLE AS MY SALESPERSON.

Very bad customer service and inability to follow customer’s wishes when buying furniture with store ran credit.

My experience with Ashley Furniture was amazing.

So much too choose from and great quality. Customer Service with Juan was great! We left with Smiles!

Quick and helpful

Great customer service. Mayra helped us pick furniture that suited us and our needs. The prices were within our budget. Great store!

Jennifer Lopez was excellent!

Got what I wanted and it didn’t take that long to get it

Staff was very helpful and we found what we were looking for

Extremely pleased with the attention I received when I walked into the store. Jennifer allowed me to browse around and offered information as needed. She helped narrow down what I was looking for as well as bringing my attention to details of the fabric and care of my furniture. She was patient and thoughtful with helping me pick out what I wanted. So much so that I returned a week later to purchase furniture for another room in my home.

Outstanding service

The sales representative was so nice when we walk in he was the one who welcomed us and I ask for help and he was so helpful I really will recommend this store and David was so great, professional and knowledgeable about everything

I was satisfied with the store and your staff. David has been very helpful, polite and professional.

(Translated by Google) As always they serve very well, and it is not like other places that insist a lot ... (Original) Como siempre atienden muy bien, y no es como otros lugares que insisten mucho ...

Jeremy was very knowledgeable and listened to my needs. Everything was smooth and the purchase was seamless.

Antoine did great. Outstanding customer service and exceptional knowledge in Tempur pedic. Thank you!

Friendly and helpful sales personnel

We bought a bed, night stand and mattress for our daughter. Chad did excellent giving us exactly what we wanted. Will be back.

Very friendly and attentive staff, I can’t wait for my beautiful lamps to come in 😊

Chris was awesome, very informative and friendly. He worked with our budget to ensure we got what we wanted and for the right price. The store is beautiful and well kept.

Vincent is the salesman that assisted us. The store was nice and cool and Vincent was very helpful and knowledgeable about policy, financing and delivery. Vincent talked with us not at us and took care of every aspect of the sale. I only went in the store to look. After talking with Vincent I decided on a purchase because there was no pressure and he was very accommodating.

Ashley has absolutely NO CLUE what customer service is. I purchased a large cabinet and they use this computer system that generates a text stating delivery date and time. They have scheduled delivery 4 times and so far they have sent me a text or someone calls after the time they were scheduled to say the delivery was cancelled due to product is back ordered. Then I get another text (last time within one hour of being cancelled) asking me to reschedule because my furniture is ready to be delivered. I’ve spoken to Ashley corporate customer service 4 times now, they all promised they would contact the warehouse and give me a confirmation that my furniture is actually there and will be delivered. So far I haven’t received that notification and it’s going on a month of very frustrating horrible customer service and lies by their employees. I went back to this store and asked for a manager. They told me they don’t have a store manager and I should call their corporate customer service line again. I shared the email from their customer service rep stating they would reach out to the warehouse and get back with me. It’s over another week and no call or emails. I will NEVER buy anything from Ashley again as I’m hearing the same story from other business people I work with that had similar experiences with this company. My Reply to the “owner” DB…. I sent that information agin to the number you provided. Just an FYI… that is the number I’ve also been complaining to every time your company canceled my order after the set delivery time. I’ve text that number at least 10 times without any resolution.

The customer service representative was awesome.

Great service.

Lydia did an awesome whelping find what we wanted!

We visited an Ashley Store in Corpus Christi, while on vacation, to look at a couch recliner to replace our old one. We were very impressed with the quality and technological advances in their product line, as well as their knowledgeable staff. When we returned home, we had a chance to visit the Ashley Store in Live Oak, on Pat Booker Rd., and Rudy Benitez took care of us. He showed us a variety of couches and sofas, detailed the differences between each, and helped us zero in on the perfect recliner couch for our home. He was every bit as knowledgeable as any associate we have ever dealt with, and his easy-going manner made us feel like we were buying furniture from our own family member. We left not only feeling like we had gotten a good deal on a piece of quality furniture for our home, but made a couple of friends in the process.

Great professional service !

I'm a little skeptical about this store, particularly my sales rep. I walked into the store one evening about 6:30. We found the couch we liked and started the transaction. As she was working out the numbers I also found a bedframe that I wanted to include in the purchase. It was on sale. Perfect! I specifically asked if the price would be the same if I ordered and she said yes. We also found some home decor that had the 70% red tag that I was going to purchase same day, cash. When it came time to pay, the home decor was originally at $29.99 with 70% off. She rang me up and called out $37 and some change. I looked at her thinking she misread and then questioned the amount. How can you be charging me more than what the original sale price was? She had to talk to her manager and came back with the new price. Still not 70% off but whatever, I paid. Then comes the time for the couch and bedframe that were going to get delivered. The price of the bedframe came back higher and the rep informed me that the price was for that particular one if I took it home the same day. I was puzzled because I just finished asking if the price was the same if I ordered. I couldn't take the same day so I left it at the original price. I had also asked if they give military discount and she informed me they did and it would be applied. When the transaction was happening it was closing time. Everyone including myself was rushed. When I got home I looked online and the same bedframe was way cheaper than what she charged me in store. I also didn't see the military discount. I chatted with Ashley online and they were able to adjust the price with no issues. Great customer service. The only thing they couldn't help with is where the military discount was applied so she was going to send a ticket to the store. I get a call from the rep and she is unable to help. Instead she tells me the manager did apply but she can't tell me where because he did it manually. I told her I was seeing the price the same as when I was in the store and if she could provide me the original price and the price after the military discount and and she kept going around in circles stating that she couldn't because the system won't show where he applied it. Doesn't make any sense to me. Bottom line is she had an excuse for everything I was asking for and still couldn't prove that a military discount was applied. Sounded a little fishy to be honest. I'm giving it two stars because the online chat was helpful.

My daughter gifted us a living room set sofa and love seat from Ashley and I love the color, love that both sides recline, it's got chargers for your phone or electronic devices. Comfort wise, it's ok I like my sofas a little more plush than this one but I'm happy, it was a gift y'all!😂

Customer service is awful. Nobody ever picks up the phone. I’m trying to get my couch repaired AGAIN. The service techs and Ashley do not communicate with each other, so it takes multiple interactions to try and solve one problem. I will not buy from Ashley in the future. If you do buy, be ready for frustration and no communication from the business.

Christina was very helpful throughout the entire experience. She even passed us along to a more knowledgeable person in the mattress area.

Great experience with Vince M.!

Friendly, helpful, professional

bought adjustabl bed they said try for 30 days we didn't like it we picked another mattress now they won't let us return bed we wanted to replace with another mattress but they won't honor what they said DO NOT BUY FROM ASHLEYS

Tommy was very professional and helped me locate what I needed in a timely manner

Service was great sales person was wonderful!!!

Friendly people

Im so happy I just walked in the store and found the dining table I wanted for my daughter house warm 🎁 gift.

Vincent was a great salesman. He left us look around showed us many options about the beds we were looking at the store.

Juan Ibarra was very helpful. He spent Hrs with us, making sure we found the perfect items. His attention was above and beyond. After we made our choices, the financial part was quick and easy. We really enjoyed our experience at Ashley's Furniture.

We asked for Tommy Torres and he was there. Excellent customer service. This is our second item purchased with him. Coming back pretty soon for a dinning set. Thanks Tommy!

Bill gave us excellent customer service in everything we were looking for.

I was lied to last night about my purchase. I am waiting for them to open this morning so we can resolve the issue I was told I was getting a certain item at no cost and I was charged the items cost which in turn is making me pay an additional $680.00 .

The worse customer service ever. My $600.00 plus rug was delivered to the wrong address and i was told it's my problem to find it from UPS. Very poor management never tried to resolve the issue. Extremely disappointed!!!!! They made the error outraged by this incompetence. I still don't have my rug 3 weeks later.

Antoine, was a grate salesman. He greeted us with a friendly smile asked a couple of questions and point us to the couches. We did not get a new couch but we ended up in the mattress area and that's when he came to check up on us and answered all of our questions. He wasn't push and took all the time we need to feel like we were boughing the right mattress.

The salesperson was great but my furniture was delivered broken and it's been a couple of weeks and I'm waiting for someone to fix it. The customer service personnel are not in the US, and they don't seem to understand anything. Then they send the repair info out, and those people still haven't contacted me. And you can't return the furniture! This is the worst furniture store ever. Don't waste your money, no matter how nice the salespeople are. Ashley is a horrible company to deal with!

My salesperson was wonderful and helped me find all my furniture I needed.

Salesperson was very patient helpful, and personable.

If you go there ask for Bill. He's amazing. He really helped us find what we were looking for!

Salesman was very friendly and helpful. A good experience overall.

Sergio Mascorro was very helpful and knew all of the information on everything on the furniture that I asked him about. In the end, his friendliness and professionalism made me come back to your store to make my purchases!

I had an amazing experience and Myra and Rudy were very helpful , friendly , and on top of their game . I left Ashly’s a very happy customer

Terrible customer support and zero communication about when the furniture you paid for will arrive.

Myra was amazing- got me approved for the exact financing I needed to bridge a small gap in time and was super helpful and kind showing myself and my son exactly what we were looking for.

Long wait time due to the Internet going down and not being informed. I found out that the system had crashed by another customer that was there the requirement of having to provide my credit card information to be put on paper after it had gone through, and it showed approved.

Pleasant experience at Ashley. No salesman stalker.😀. They let us shop in peace. Juan was very personable and no pressure. They gave us a good price and gave us several options. All in all a great experience. We highly recommend them.

Dylan did a wonderful job! Very helpful

Erika S was wonderful! I literally told her what I was looking for and she lead me straight to the perfect furniture! She made the process super easy going!

I ordered a signature series recliner and I only weigh 165 pounds. I haven’t even had a year and the cushion is wore out I can’t even hardly sit or I can’t sit it without a pillow and when I call, I just get voicemail. This was a special order and I paid a lot for it.

Juan is a great salesman. When I buy, I shop around and come in knowing what i want and he handles it great. I would love ❤️ to hire him in my industry.

Lovely mirror piece we purchased from Ashley’s Furniture Store. Although it has not arrived yet to display, we’re sure it’ll be a perfect complement to our home.

Lydia was attentive but not abrasive, she had a calm demeanor that helped us with a smooth sales process. We 10/10 would recommend this Ashley furniture to friends and family!

Chris was amazing and so was Kenneth. The customer service was impeccable.

All of the sales professionals were easy to work with, didn't pressure us and answered evey question.

Went to numerous stores looking for furniture. There were a couple of items at Ashley that we loved and didn’t find anywhere else. I saw this TV stand with a fireplace with a tag on the furniture that read “XL TV stand w/fireplace option $899”. I thought ok we are going to go back and buy that. Went back the salesperson rang us up and it was DOUBLE the price. I asked why and was told the fireplace option was an additional $899. I said and showed them the price tag and was told that just meant you can get the fireplace option. The tag is very clear that being shown on the exact piece I wanted and stating it says WITH FIREPLACE OPTION. We ordered it cause I very much wanted it but that is a TOTAL SCAM AND FALSE ADVERTISING!! They refused to honor their price tag!!! On top of it their delivery fees are TRIPLE the other 2 stores we bought from. I bought it cause I loved it but will NEVER purchase from there again!!! I will also make sure I make everyone aware of their sale tactics!!

The customer service I received was unbelievable. I’ve never had a better shopping experience

Juan and Jonathan made this experience fun and the outcome pleasant. The whole Ashley’s team at the Live Oak location is filled with kindness and smiles. Juan gave us top tier service and let us lead the sale. In the end Juan and Jonathan did what needed to be done to make the sale and make my wife and I happy Ashley’s customers for life! Thanks again for all your help.

Erica was my sales associate. She was wonderful. Very professional, knowledgeable and made me feel welcomed. My overall experience was amazing. I found exactly what I wanted and the sale prices were great.

Vincent was very helpful and knowledgeable with mattresses.

Bought furniture And now there's a huge delay We can't get an ETA System issues Go somewhere else They can't answer if our information was compromised!

Friendly staff

Jennifer was absolutely amazing! She went above and beyond and I’m so thankful to have had her help with our shopping experience

Mayra O was really helpful; great service!

Excellent service provided by Jeremy will definitely return for more purchases

Great place great customer service Bill was a great help in our process of looking for what we wanted and to make it as simple as possible through the whole process

Sergio took excellent care of us. Highly recommend him for your furniture needs.

Great experience!

Worst experience ever!!! Ashley is scamming people with a supposed internet problem. In reality they are taking people's money and orders with no problem but not delivering for weeks. I am one of their victims. Look online and you will find thousands of people with the same complaints. Ashley had no problem taking our $$ but has lots of excuses why they can not deliver our orders. Don't believe them when they use the excuse they our having internet problems. IT'S A SCAM! Take your business and your $$ somewhere honest!!!

Need it to follow my order to get it deliver and delivery was in time but when I check the TV dresser was installed backwards.

Wonderful experience! I took my 82 and 78yrs old parents to choose furniture for their bedroom and they were wonderful with them. Patient and kind!! We got great furniture and good prices!! More than happy!!

Our sales lady, Jennifer Lopez, was very nice and professional and was very helpful in assisting us in selecting the right bed for our grandson. She also had a good sense of humor which made it easy to work with her.

The staff was extremely helpful and friendly. They met our need above and beyond. I would recommend this store above any other.

Jeremy really went above and beyond to make sure I was happy with my furniture and that the delivery process went smoothly. I was very pleased with his level of customer service!

Lydia was great to work with. Looking forward to getting our new bedroom set delivered tomorrow.

Mayra was a big help for us 😊

The entire experience was very pleasant. I was treated like family as opposed to being a customer.

We had stopped by Ashley (Live Oak) a couple of weeks ago and talked with Bill W. Told him we would be back in 2 weeks. Showed up yesterday and he was there to greet us. We ended up buy couch and ottoman. Our friend bought chaise and chair. Enjoyed doing business with Bill W!

Customer service at this store is exceptional. They ate also running a number of good sales, which often seems to be the case. You can get decent quality stuff in the mid or high end price ranges depending on what you need. This store is really bit and seems like they have it all.

Excellent advice and customer service. I felt very fortunate to have the opportunity to work with our customer service representative Antoine. He was very knowledgeable about all the products we viewed. Not a pushy sales person but someone who listened closely and responded to the questions asked. We purchased a power reclining chair, power reclining sofa, power reclining loveseat and dining room table. It was very exciting working with Antoine.

Good service and good knowledge of the merchandise.

I had a great time shopping at Ashley's furniture store. Jeremy was absolutely awesome. He moved chairs around for us, he made us laugh and feel like family. But most importantly he took very good care of us.

Ashley Home needs to do something about their IT management to prevent future customer delays. Something was wrong with their web application. It slowed everyone down, especially the customers. I wasted unnecessary time and gas because I wasn't sure when my purchase was going to be ready. Not the fault of the employees. Again, it's on their IT management. They should learn how to better manage or maybe acquire/invest in servers that conduct back ups, failovers/fault tolerance, and/or load balances. This will possibly remedy the issue of delayed requests and may help prevent a future denial of service attack.

I had never been to the Pat Booker store. I enjoyed it because I did not feel as rushed as I have in some of the other stores. Cindy was extremely helpful and gave me space to do some looking around.

We had an AMAZING experience at Ashley Furniture! They have a great selection to choose from! The store itself is beautiful! To top everything off though, was our sales representative Miss Myra. She was absolutely WONDERFUL!!! Her customer service was far above and beyond anything we had ever experienced! She was patient, professional, friendly, and did everything to ensure we had a pleasant experience! She exemplifies true customer "care" at its finest! Kudos to Miss Myra! She is definitely an asset to the company!

The sales representative was helpful. I believe I was over charged for the protection plan. Online the protection plan was 699 and 8 was charged 999. I will return to the store to understand the discrepancy.

Myra was knowledgeable, friendly and helpful. Glad she was my sales lady.👌

(Translated by Google) The staff talked in detail and treated me slowly and kindly even though I couldn't speak English well, so I was very grateful. The reason for the 4 stars was that it was a bit ambiguous because they said that they were going to book an ID. (Original) 직원이 상세히 얘기해 주시고 말이 영어가 잘안통해도 천천히 친절히 대해서 주었다 넘 고마웠다. 별이 4개인건 아이디를 책업한다길래 좀 애매했다 물건을 사는데 아이디가 필요하다해서 거기서 좀 먹먹했다 그래도 잘 해결 됐다

Not happy with the product. Chairs not assembled correctly and serving table damaged

(Translated by Google) Excellent attention from customer assistance MYRA. He helped us with all our doubts and treated us excellently, everyone should be like that. (Original) Excelente atención de la customer assistance MYRA. Nos ayudó con todas las dudas y nos atendió excelente todos deberían ser asi.

Great customer service great experience,,ask for Mayra she was great

Chad was very helpful and wasn’t trying to pressure us into buying anything. He gave us our space to looking around and would give us information when we asked. It was the best experience I had ever had when shopping for furniture at Ashley’s or anywhere else. I highly recommend Chad Williams at the store in Universal City. The store also had waaaaay more options and we found our perfect couch for our budget, monthly payments and color scheme and comfortability.

Excellent service.

Enjoyed been able to look around with no hassle. Offered some refreshments and was able to answer all our questions Looking forward to purchasing my next items

Awful experience- ordered 4 chairs guaranteed i would receive 4 next day went to pick up and only had 2 chairs available. I was informed that only 2 chairs were available at time of order - sneaky & corrupt business practices; charging customers for items they wouldn’t get for up to 16 weeks making them think otherwise. I called spoke to the manager at the location, expressed my very frustrated concern and manager replied “is there anything I can help with? I’ll have the sales manager cancel the order then hung up on me”. The managers and sales associates at the Ashley furniture location are rude - incompetent and have sneaky business practices. They don’t care about the customer and will say whatever to get a sale. The manager Rudy said he put his best sales guy to help me and the sales guy Christopher would be able to help whenever I needed and answer his phone on his day off. I left 3 text messages and 2 calls in a period of 6 hrs 3 days ago and have yet to hear back from Christoper. No apologies or anything. I’d give Ashley furniture 0 stars for the live oak and new Braunfels location if I could but it won’t let me post with 0 stars. I also called corporate to complain but bc the stores are handled by franchise they didn’t seem to care and sent an email. I canceled everything at Ashley furniture - went to IKEA got 1000% better service and everything i needed. The employees took the time to help me make sure I had everything I needed - checked inventory ahead of time and wheeled the items up to the front for me.

Today we arrived at the Ashley Store to pickup the bed, which became a debacle to say the least. The merchandise wasn't ready for pickup eventhough it said it said it was ready for pickup. Our customer representative attempted to disassemble the bed without any assistance. As the customer it's not my responsibility to assist disassembling the merchandise I an purchasing. Once disassembling the bed there was many defects to the bed and the customer representative had to look for the tools and has no idea of the proper tools the disassemble the bed. As an Ashley Furniture return customer this was my worst experience. At the end of the day I walked out as an dissatisfied and upset customer without my merchandise due to poor customer service on the behalf of your business. I deserve a call from the store manager.

I wish I could give 0 stars. The man that was assisting me and my wife was very unprofessional. Did not explain the process, tried getting me to sign things without explaining, and was very rude. I will not be coming back here again. It’s a shame, I’ve come before and have never had an experience like this before. He was in a rush and treating us like we were kids. You all should not be having someone like that work here, I believe his name was Daniel.

Horrible, never use them!

Mayra is awesome came in to look @ couch’s @ instead bought a lift chair. Great customer service Thank you.

Poor customer service when you make the mistakes.

Good selection at the store. Helpful salesperson and supervisor. Problem: the credit account has the wrong balance, and after talking to two people it still hasn't been corrected. Poor management and customer service.

The service I received today from Tommy and Mayra was phenomenal… they made the entire experience easy and very memorable!

Great customer service. But not a big selection of Chester drawers. That's what we went for.

Jennifer was great and patient while my son and I figured out what suited him best. She helped us pick out exactly what we were looking for and got us checked out quickly! Thanks!

Wow! I was in sales for over 22 years, and I could have never imagined having this good of an experience. Lydia assisted my daughter and I. We had been looking at this furniture for about the last Eight months. Lydia lydia came up with a price that was lower than I could ever imagand. Lydia made everything happen just as she said it would nothing changed it only got better. I have truly never seen anybody so upfront and professional from beginning to end. Lydia even took care of me withth zero percent financing. I will definitely be doing more business with ashley's, because of Lydia.

Jennifer Lopez was our sales associate and she was wonderfully helpful. She found what we loved and worked to get me qualified quickly. Great experience 👍

Pablo and Juan were extremely helpful and patient with us throughout the process.

Excellent work by a great crew!

Excellent service from Antoine. He helped us get what we wanted and all went fast and smooth

Horrible reps and they are a huge scam. ALL ASHLEY STORES

My wife and I were in the market for a love seat recliner. We stopped by Ashley furniture to take a look. Found one we really liked in leather, but was a little pricey, but within our budget. Luis, the sales person, mentioned they had identical love seat without two items and simulate leather and 800.00 less. We loved the texture and color and awesome price, and with the additional saving we purchased the extended warranty. Thanks Luis.

Excellent products, customer service.

Sergio Mascorro listened, showed us what we wanted, made the decision and purchasing process easy.

Excellent

Very disappointed. I rarely leave internet reviews, but this store has wasted a month of my time. I purchased a living room rug from the Pat Booker location the first week of April '23 (in person). My wife had her heart set on a particular rug. The sales rep stated that she'll set the delivery for the following day, but it can take up to two weeks because the item would ship directly from the vendor. No issues, great transaction. After not hearing anything for a month, I called the customer service hotline to discover that the item will not arrive until at least October. I called the store immediately to inquire about securing the floor model that is currently hanging on the wall. Mother's Day is now a week out....and this was the gift my daughters chose to surprise her with. Apparently that's not even an option. Our only two options are to wait seven months OR cancel the order. After venting to the gentlemen and requesting a refund, I was told to follow up via phone call the following week to ensure the order was successfully canceled. WTFreak? I have to call back again while still aggravated with this place? Unclear how we were sold an item that can't be produced for seven months, but something is clearly broken/dysfunctional with this entire process, transaction, and location. Never did get the impression during both telephone calls that these circumstances unusual. Again, very disappointed/frustrated to say the least.

Sold us a bed that hasn’t worked since it was delivered, can’t get the correct third party that is supposed to service the bed . $4000. bed Sold to us by Vincent Martinez . Manager is no help to solving the issue . Requesting payment on damaged merchandise! DONT TRUST THEM .

Wish my salesman knew his products. We were told this is true leather that will not fade, etc. with normal leather care. Upon reading the reviews for these sofas, that is absolutely not the case. We were also told these had 2 plugs per sofa and sold y cords to make them 1 each to accommodate our limited outlets. Upon delivery, that is also not the case. They each only have 1. Lesson learned, do your own research. Dropped my review to 1 star -- After the terrible way we were treated at the store today when we tried to return the Y cords our salesman insisted we needed to buy, but definitely did not, I will never shop at Ashley again! They don't take returns at the store and said I have to pay to mail the cords back to the company that makes them and see if they will take them and return my money. The poor customer service, coupled with their extreme rudeness was unacceptable! Not even 1 apology for making me buy things I didn't need, and now I'm on my own to try and recoup money they took from me right there in the store. The sales people and staff cannot be trusted at Ashley. Especially Sergio our original salesman who insisted we buy these useless cords!

Was helped by Myra for mine and my wife’s new apartment, we got a bedroom set which included a bedframe, 2 night stands, and a tall drawer, as well as brand new couches, a dining room table set, and a new coffee table and she was amazing and professional for all of it. Couldn’t have asked for better service from not only Myra but Ashley’s as a whole.

No sales pressure. The sales associate showed us what we requested. They also advised us on our decision.

Rudy and Juan provided excellent service. The whole process was quick and easy. Gonna be sleeping like a baby on my new Tempur-Pedic. Thanks guys.

Staff was nice and friendly and not pushy, would have given five stars, the 8:00am-8:00pm block for delivery makes you waste a complete day

Great sales person Give us time to shop around without rushing us gave us proper privacy for me and my wife to talk about the products very friendly will definitely look for her again on our next purchase

Mayra Ocegueda provided excellent customer service. She gave us space to look around the store and was knowledgeable and patient when it was time to select and make our purchases. I would highly recommend the store and Mayra.

Myra was extremely knowledgeable on all of the furniture pieces we were looking for. She helped coordinate colors, styles, and fabrics for our new house. Myra never hurried us or pushed furniture on us. She was absolutely there for us, no matter how long it took. She also made sure, with the help of her customer service manager (James?) that we got the best deal possible and that I knew exactly what I was buying. Myra also afforded us the opportunity to meet with Vince to determine our best option for a new mattress. He was very attentive and we put together a sleep package that is going to be perfect for us. Thank you to all three professionals who worked with us from the minute we walked in the door until we walked out, very satisfied in knowing how beautiful our home will be. Kathleen and Berry

They are high pressure sales. I would never buy from here.

They were super helpful and kind!

Very amazing service! Myra was very sweet and knew exactly what I wanted by asking the right questions. I had my baby with me and Myra let my baby scribble on her notepad while I was filling out paperwork, so sweet! It’s the little things that matter. She was very thorough with the financing and very professional. Great prices and quality! She even gave me a discount! Definitely will be coming back!

The salesman that helped us Chris, was great! He was so kind and went above an beyond to help us create the dining room space that we wanted! Definitely would purchase again from this location!

The Staff was very friendly knowledgeable and very helpful. Rudy the store manager was GREAT worked with us and was very knowledgeable and friendly.. I will recommend my friends and family to the Live oak Ashley..

Excellent customer service and great deals. My wife and I had an awesome experience.

Great experience!

Started out good, but then delivery problems. Have to wait 11 days for a mattress. Not acceptable.

Mr Juan Ibarra made this purchase really easy. Went in for couches and ended up with couches and an adjustable bed frame and mattress. All at a price we were very surprised and comfortable with on a 60 month no interest deal. Thanks Mr Juan for staying past close and going the extra mile to help us get the best option and deal available to us. Go see Mr Juan!

So we previously went to a ashley store on zarzamora an military an the sales guy was pushy an wanting me to spend 5k$ without even making sure ive given the decision a second thought. So we decided to give this ashley stoee a try being bigger store. An Dylan was our associate that helped me an my family. He was patient, informative an very helpful. Wasnt trying to push a sale wasnt trying to make us jump to a decision just let us do what we needed to feel comfortable with whatever we decided to do. We wound up purchasing our couches an recliner with his help. I would recommend going to this store for any help or furniture you might need. The store had a very calm atmosphere an not a hawk nest type feeling. Thanks again to yall for the help an thanks dylan for your time.

Furniture we have gotten there does not last. We got a five year warranty and we are three years into the warranty. Warranty will not be honored. Customer service not very helpful and was not interested in keeping our business. I will be purchasing my furniture in the future from any other place but here.

Nice furniture. First time around it was so wrong color, but they quickly made up for it and got the correct color to us. Wanted to thank Juan and Nathan for their timely and easy delivery.

Ashley furniture really welcome me and I was very satisfied with their service

I purchased living room set with one table and two lamps. Very disappointed with the lamps and the table! The lamps..the finished Chrome is uneven and the table is defective! The table is not level properly rough edging surface and with cracks! The sales person Juan Ibarra was very helpful and knowledgeable.. he even convinced me to buy a bedroom set which I haven't had it delivered yet due to my end. Keeping my fingers crossed that I won't have any issues with my bedroom set.

Very happy with the saleeperson

Excellent customer Service. Antoine went above and beyond providing exceptional service by carrying my wall art items to my car & loading them up.

Awesome Experience. David answered all our questions and provided excellent customer service, so much, that we will be back again for more furnitures!

Lydia was incredible! She was so helpful and patient and professional! Thank you so much for your service and your help!

Myra is an exceptional salesperson. She was patient, knowledgeable and took the time to explain features of the items we bought. I highly recommend her and Ashley Furniture.

So excited for our new couch! Lydia was amazing and really helped find the best fit for us. Will definitely be buying more furniture!

After visiting a competitor and only finding sub-par furniture, we decided to swing by Ashley’s. We were greeted upon arrival by a wonderful salesperson named Jackie, at the Schertz location in San Antonio, who took us to see multiple bedroom sets in our particular styles. The furniture was much better in quality which made it difficult to choose but we finally did and are very pleased with our purchase. Thank You Jackie and Ashley’s

Jennifer did a great job at listening to what I wanted and didn’t pressure me. I got what I wanted and needed and walked out happy

Our furniture was delivered in Jan '23, and was damaged during installation. I have called 7 or 8 times since then to schedule a time for a technician to repair the damage. Everytime I have called, they say a technician will call me to schedule a date. But I have yet to receive a call! I called Ashley asking for another solution, or at the very least a partial refund, and they said no to both. Terrible customer service! Now I am sitting at home with broken furniture, waiting for a phone call that I know will never come!

Erolyn was very persistent in trying to make me happy. She was very patient, informative & helpful. I REALLY LIKED HER & RUDOLPH!!

Staff was understanding, patient with me and my family. Knowledgeable about the products. Great selection. It was my pleasure doing business with Ashley furniture store.

Heather was amazing in all aspects. Great customer service and very knowledgeable.

Experience was great at Ashley's furniture and Antoine was a great sales person. We bought a beautiful wall unit.

SERGIO MUSCORRO AND HALEY NOAH WERE VERY KNOWLEDGABLE AND VERY HELPFUL. ( THEY SHARED THEIR PERSONAL EXPERIENCES WITH THEIR TEMPER-PEDIC MATTRESSES THAT HELPED TO ASSURE WE WERE BUYING A GREAT AND HIGH QUALITY PRODUCT.) IT WAS A PLEASURE DOING BUSINESS WITH THEM. WE KNOW WE WILL BE VERY PLEASED AND HAPPY WITH OUR PURCHASE.

Myra is the best! She took time and showed us everything available in what we were looking for without being pushy!

The salesperson that helped us, Yvonne, was very knowledgeable and friendly! We had chosen our furniture, but had to.leave and come back and she offered to stay past her quitting time to wait for us. She made our furniture buying enjoyable and hassle free.

They helped me get the bed my wife and I needed at a good price. My only gripe is that the sales floor is very clingy to you the moment you walk in. I'd rather view things at my own leisure and seek you out when I do arrive at a question.

Wonderful atmosphere. All was well

I want to start by saying our sales woman her name is Jackie, she was phenomenal, very helpful and super easy to work with. However our experience after we left the store and started dealing with delivery and customer service has been a nightmare. First they called about 10 times in 2 days to the phone number we asked them not to call(it’s my partners number and she was at work during the time, so we asked them to call my number) so I called the customer service number and asked that her number be removed and for them to call mine, they “did” it and then continued to call her number over and over. We finally set a delivery date, a couple days go by they call again saying our mattress bases were on back order and the order couldn’t be split so we would need to wait until those were in to receive our mattress and bases on the 2nd of April, which was totally fine but that our table and chest that we ordered were still going to be delivered on the 31st. The 31st comes, we get a call that our delivery is on the way, they show up with the mattress nothing else. So I call customer service, they have no order for mattress bases and said our table and chest will be delivered on the 2nd. We said we only received our mattress and the bases we did not have, she said there was nothing they could do about it. So I called the store asked for our sales rep, Jackie, and she let us know they table and chest would be delivered on the 4th. She also said she would check on the bases but they still showed to be delivered when they got them in. So now we wait and hope that on the 4th it all comes. 😑

Chad was a great salesman. He did not pressure us and helped us with our purchase.