Ashley Store San Antonio, TX (Live Oak)

Buying the furniture at the Sales showroom was fine. But our furniture was back ordered, and when we went to pick them up, only half of it had arrived. I got no notice that some pieces would not be there at the scheduled pick up date. Then when we got home with two chairs, we found out that one of them had been dropped, and the wood was broken in the back of the chair! So I called to let them know and had to call a claim in. I still have not heard back about when or how I will get my replacement chair. On top of that I was told that our couch would not be ready for pick up until the 11th by the warehouse workers (when we went to pick my order up). However, when I called in the claim on the chair, they said the couch is back ordered to a later date than I was told! So it’s easy to buy Furniture from Ashley , but It’s just very hard to get it! I sure hope I end up getting everything that I had ordered and paid for. As of now I’m not the happiest customer.

We had a great experience start to finish. Our sales representative was helpful and attentive, payment options were easy to qualify for, and the couch was delivered on the day we expected in great condition!

Our salesman, Juan, was very patient. He showed us many different recliners to match the loveseat and the recliner. He measured all the furniture pieces many times and even got a dolly to move recliners to loveseat/recliner area for color choice match. I will definitely ask for him when we come back again👍

Professional kind and just great

We found what we wanted & purchased it. Troy was so helpful and got the process done. Good customer service!

Sales person was great! But waiting 3 hours in line for customer pick up was not. Then when we got recliner home there was a manufacturing defect. A screw was left out that holds back of recliner, we had to buy screw and put screw in it.

It was a great experience. I did not feel pressured at all. Nick was very helpful in showing me what I was looking for and explained all my options thoroughly. He was very knowledgeable on the products and their features.

I have already addressed my concerns with a particular salesperson to his manager, so I don't feel the need to name names. However, my salesperson went beyond misleading to outright lying regarding the timeline of delivery of my item. He knew this was a deciding factor in my purchase yet continued to tell me whatever he needed to in order to make the sale. He also advised me that this sale was final and that I would not be able to change my mind. When I found out the discrepancy the next day, I was able to get it rectified through customer service. The sale is canceled, and I will not be returning to Ashley for any future furniture purchases. Living Spaces has my loyalty and will continue to do so from now on.

Qiara gave an amazing service 5/5!!

The customer service and the price will keep me coming back again and again. Awesome purchasing experience. Will definitely tell my friends!!!

Nick was very helpful. He helped us find a great deal on a sofa and we were in and out within a hour

Did a great job no problems

It was a great experience. Dan put me on the perfect mattress. When it came time to check out, he made it fast and easy.Looking forward to doing business here again

Went in ready to make a purchase but quickly felt like I was at a car dealership talking to a high pressure sales person, who then decided they needed their manager to try and assist before I got away. This kind of attitude, pressure and tactics does not work with me. Unfortunately, I left with nothing and had to shop elsewhere.

Thank you Adrian Campos for your professionalism in helping us design our new furniture layout. Much appreciated.

Davina helped me and my partner pick out a beautiful couch and helped with the whole process of making our purchase! She was really sweet and made sure our purchase was the best experience here ! Thank you Ashley for having great employees!

Great staff. Very knowledgeable. Niko was super dope.

We're very pleased with all the help we received. Changes were made to our order as needed resulting in our favor. Thanks again!

I recently went into ih 10 Ashley's to look for furniture for a new to me home. I was swarmed to the point of uncomfortable by sales people. One even looking over my shoulder to read what I was viewing on my phone. Later in week I went to the live oak store. Greeted much more professionally and genuine interest I had shopped on line prior to entering store as the online prices are always different. I selected two bedroom sets relatively quickly Made the transaction. One was delivered about 10 days ago. And the other 3 days ago. Once in house, I didn’t particularly care for the second set of accessories. I told the driver to refuse them. He said you have 3 days to return. If you want to keep and see what you think I called today day 3 only to be told by a online CSR that her online supervisor informed her that exchanges or returns are not allowed once you accept the delivery. This is absolutely ridiculous and unacceptable. I spent almost $5k with no customer service. ?!? Be warned!

Wonderful customer service Davinda was an absolute delight. Thank you to all of the Ashley’s employees!!!

Troy did an excellent job in helping me select my bookcase and arrange for a speedy delivery. I am so happy I have had the opportunity to work with him!!

My experience with Myra was great she worked hard to get me everything I needed.

Myra greeted me as I walked into the store, knew where to go in store when I stated I was looking for a sectional. After getting to the sectional area Myra asked if she can see the floor plan of the apartment to help assess if certain sectionals would fit in my apartment. She asked questions on how I was placing the sectional etc. Myra payed attention to small details and after working on building one sectional for me I decided I didn’t like the color after all and she didn’t get bothered she said okay what color did you like or what style. She found a sofa that can have a chase added to it to give it the sectional feeling. Myra was very professional, patient, and kind! I’ve never been treated in such a way while shopping as I am picky and indecisive but Myra guided and helped me through finding what would work and what I liked!

Great service!! Go see Vincent

Qiara was absolutely amazing! Her guidance and patience were par excellence! Her suggestion/recommendations were brilliant, professional and valuable in my decision making!

My visit to Ashley was a very nice and comfortable experience from the minute I walked in the store to the signing of my purchase.. I was met by Mr. Derrick and assisted by Mr. Juan, they were both very professional,, patient and helpful.. what I liked the best is that they helped me find exactly what I needed.

Nothing wrong with the furniture I got from the store, I love it. It’s the way things were done is where I have a problem. My order was supposed to be delivered on the 19th. My husband and I decided to cancel the delivery, because why on earth pay up to $700 when we could have ppl we know that would pick it up instead. Never would I have ever thought it would be so difficult to retrieve an order that was scheduled to be delivered/picked up on the same day. We had a sofa, and loveseat. We were able to pick up the sofa, but was told our loveseat wasn’t there at the time, by an employee at the distribution center. We called the number that was given to us to see what was going on, and was told over the phone that it is in fact there, but by that time the center was about to close, and our delivery team didn’t have time to pick up the loveseat. I finally was able to pick up the LS today, after spending more money on a Uhaul, and waiting an entire two hours in the pickup line. What a hot mess. Only one person available to retrieve the items in the back, and lift them ( very heavy items) and out onto vehicles. Felt bad for them. Ashley’s needs to get it together especially in communication. No one should have to wait to put their living room together, if everything was ordered in the same day just because of lack of communication and actually giving a damn! Money and energy was absolutely wasted throughout this entire process, never again….

Horrible experience

I was assisted well from my first contact with Ashley. The staff were professional and, assured my table set and counter stools would be delivered and sit up before Thanksgiving and, it was. The delivery men came right into my home and sit my table up. I'm impressed with the customer service, text messages and I even got a refund coming back due to a discount I found online. Happy Customer 😊

Worst experience ever. They have zero communication when delivering. Do not show up at scheduled times. They say they will text when. Delivering but dont. Have you waiting and then dont show. You constantly have to reschedule delivery but see charge on your credit report before they even deliver to keep you from canceling the order. Store staff is friendly and try to help but the delivery service is the worst. I wish I could give a negative 10 stars.

Qiara, our sleep expert that assisted us was very pleasant, helpful, transparent, and friendly. With her assistance and patience my wife and I were able to find and order what we wanted. Would absolutely recommend find her at Ashley Furniture, Live Oak.

The drivers were courteous. However, several dirty finger prints were left on my dining room chairs.

Great people very friendly very professional

The guys that brought my chair were polite, respectful & helpful. The chair came in a very good condition. It seems to be of good quality.

Awesome customer service. No pressure. Took our time. Dan helped us right away! From the time we walked into the store till we found our perfect item, not 15 minutes went by. They had what we were looking for and we didn't have to go anywhere else! What a wonderful selection!

Vincent Martinez from Live Oak San Antonio store gave the best customer service in store and over the phone. Went to the store with my mother to try out recliner chairs. Vincent approached us respectfully, kindly, and gave us our space because he understood that we wanted to browse on our own. As we left the store Vincent thanked us for coming and gave us his business card and was genuinely kind. I saw the recliner I wanted on sale online for $100 cheaper in store and also $25 off coupon for Black Friday and I was having difficulty ordering online. So I called Vincent and he was able to honor the online discounts and gave me the option to pick up at warehouse so I could get my chair sooner. I was blown away with the non pressure customer service and with how fast the transaction was over the phone. Thank you so much Vincent for all of your help, I’ll be a repeat customer because of you!

Knowledgeable, friendly, patient, detailed.

Absolutely lovely service. The delivery men were punctual and professional. I love my new sofa ^_^

Great customer service, Vincent and Michael were of upmost assistance. Would definitely go back and shop with Ashley furniture again

Vincent was amazing! He made my wife very happy with his knowledge! We definitely will be back

The service was excellent and speedy and and very courteous

DO NOT BUY FROM HERE. We bought a bed from here for my 9 year old daughter. It broke after a few months and the manager refused to replace it because they said we put it together wrong. Do you know how insane that sounds? If you dont want furniture made from particle board and cheap materials that will last a few months, buy from here. Shame on them! Hopefully this review helps others. RUN FROM HERE and the god awful “management”.

Joy was a great help in picking out a chair!

It was nice and clean I love their furniture sets and I really really love the hospitality

Joy & Davina were awesome! They helped with measuring items and brainstorming pieces. Joy was very helpful in educating me on finance options and assisting me with my final pieces. Truly a pleasant experience!

The team at live oak is always helpful Leigh was so kind and got me settled with everything I needed.

Great service and awesome deals, Thank you Nick 🤩

This was a wonderful furniture buying experience. Christina was delightful and helpful and her manager helped get us the best deal possible. I appreciate that they were so accommodating but there was no high pressure. Our furniture is so gorgeous and comfortable. Thank you all!

I am very unhappy and disappointed with your service. I went in and bought 2 recliners. I paid with my debit card. I only received 1 recliner. I had to call in a service order because it does not recline correctly. I got a delivery date of 10 Oct for the second recliner and it never came. I called and was told there was a credit check holding up everything. How can that be when the money has already been paid. All I get is we're sorry for the delay. This is not acceptable.

My husband and I had such a great experience at Ashley Furniture! Leigh was absolutely amazing — she took her time helping us find exactly what we were looking for and answered all of our questions with patience and knowledge. She really made the whole shopping process easy and enjoyable. On top of that, she even helped us get a great discount on our furniture! We couldn’t be happier with our purchase and the outstanding service we received. Thank you, Leigh, for going above and beyond!

Purchased my couch a couple days ago, it should be delivered in a few days! Marcus was a great help in the store. He was personable, knowledgeable about products and helped me narrow down options. He got me out of there pretty quick.

Service was outstanding. Product selection Was excellent. Highly recommend.

Excellent and informative experience re purchasing bed for family member with health problems. Very pleased

After sharing phone number to one of the sales managers LUIS for application purposes once we left the store after hours my wife was inappropriately texted trying to have a unprofessional conversation not retaining to the business we went for. Becareful who you give your numbers out to they are not being used for the right reasons.

Our experience was wonderful. Leigh helped us right as we came in the door, found some options that worked and then got us a great deal! We are very happy with our experience and our new chairs!

Very knowledgeable great experience, very friendly

Worst experience with the delivery and warranty we’ve ever had with a furniture store. I truly wish I knew a way of returning all their merchandise we bought. The salesman has made it a bit easier but it’s 2 months later and furniture still hasn’t arrived.

Marcus was very helpful and informative. He helped us with all our questions.

Everything went well and my attendant was very helpful

The store representative was very professional very helpful and very speedy which I really enjoyed I went in there saw what I like and they got me right out of there thanks Ashley

Great customer service!

Great service, Chris was able to help us find exactly what we were looking for.

Joy was an awesome sales person!!!!!! She talked my wife into buying a mattress base and we didn’t even go there for that!

Knowledgeable clerk, who had a great understanding of their inventory. Showed us a wide selection of our purchase options but did not push us into a particular direction.

We had a great experience with Dan and Ken! Thank you both for all your help! We’re so excited for our new living room set!

Nick was patient and helpful with our 89 year old Mom. We thank him for excellent service

Qiara was professional, helpful and courteous. I found exactly what I needed with her help. She was delightful!

sales person excellent as well as his side kick with mattress lol

Very friendly and very helpful

UPDATE 11/1 A month later and my issues have yet to be resolved. After talking to the support line and going back to the store to ask for someone above Troy. I have reached out to BBB to see if they will be able to assist. Please for your own sanity stay away from this store. Original: AVOID TROY at all cost. I wish I could give zero stars for the horrible service I encountered. TROY Isays he’s a “manager” and will lie to your face multiple times and on every occasions he gets. Once you catch him in his lie he doesn’t take any accountability for his actions. He had forget that he had helped me prior to my most recent visit until I reminded him of the falsified information he provided to me. Needless to say I will NEVER return and a letter to corporate has been sent.

Adrian and Vincent were very accommodating and patient. Would highly recommend !

Nick was very patient with me. He tried this best to find me what I was looking for. I'm editing my review. On Wednesday I was at the Ashley store on Pat Booker . The service was good. But then on Friday when I went to pick up my chair, I found out that the chair wasn't supposed to be solid. Make a long story short, I did get my chair. The manager was rude and the person who sold me the chair wasn't there,when he said he would be there. I called their corporate office to complain and cancelled my order. Their talk is good but they can't deliver on their promises. I went to furniture row purchased a reliner. I paid in fullat Ashley .Once Ashley get your money, they don't care about you.

Furniture was great quality for price. Delivery went smooth and they set it up nicely and took the boxes with them. Would buy from Ashely Furniture again.

Nice staff very helpful Nico helps us thank u

she was very helpful, but it would’ve been nice to know the taxes beforehand when I asked the total price it’s OK, but I had assumed the taxes were included, and if it was a mistake on my part, my fault I apologize and it would’ve been nice to know that we weren’t gonna get our couch for another month. I didn’t see the point in wrapping up a transaction The night of when we were gonna have to wait a month -

Quick, easy, helpful

When we go we see one person and one person only and that's Dan Niegos he treats us like we have been friends for years and I love that in a customer service based business

The employer Luis showed us the sofas that I was looking for which was a black sofa recliner. Luis explained the different payment methods. He was very truthful and a very nice employee So I went on his suggestion and bought the sofa. Thank you Luis for helping me out any make me decide to buy it. Good customer service.

The sales person derrick was nice. Helped me very knowledgeable abd everyone else was friendly

Our salesman, Nick was great and extremely knowledgeable and helpful. Great shopping experience.

Qiara Wright was absolutely amazing helping us today!

Our sales lady was real pleasant and friendly I enjoyed the service .

Juan helped me find exactly what I wanted and provided excellent service!

Dan was very knowledgeable and overall our experience with him was great

Excellent customer service with Furnishing Specialist Daniel Niegos. Found the living room set we liked. No hassle in buying. Beautiful, clean store and nice selections.

Great experience! Understood what I was looking for and made great recommendations.

The sales rep was there to greet us at the door, asked if we needed any help.He took us to right what we were looking for and from that point was very polite and not pushy..

Leigh was amazing! Her knowledge of colors and designs made finding all the furniture that was needed so easy!

Friendly, knowledgeable and creative

The people here will lie to you, rip you off and then lie to you again. Beware of the manager at the Live Oak location. He comes across as really nice, but you can’t believe anything he says. We had to speak to corporate to get a refund and get things straight. We will NEVER go to Ashley’s again.

Had a wonderful experience with the sales woman that I dealt with. She was very knowledgeable about her products I was treated, really great my purchase was great. Can’t wait till next time.

I purchased a sofa in June, and just four weeks later, the cushion started peeling off . LITERALLY 4 WEEKS LATER!!yes,it was that fast! I cleaned it using a vacuum, but the peeling came back.the disappointment I have to face every time I have to see this couch it’s unbelievable.i will NEVER EVER buy from that store again!!!!

Amazing experience staff is wonderful. The help was great. Couldn’t ask for any better.. I would like to thank Adrian that would pick up the boy that helped a guy that helped us. He was amazing. He was helpful. I mean it was a beautiful experience that he was so sweet kind and helped us from One into the other.

Amazing we had a staff person by name Adrian he was amazing. He helped us so well a very beautiful experience compared to what we experienced yesterday at another big store.

Great customer service! Our sales lady was amazing!

GREAT EXPERIENCE. Kevin and Kenneth and Daniel were a great help! They got us covered and the process was simple and straight forward. Didn’t hassle us, just sold to us! Thanks!!!

Great service!!

Super quick and easy! Great customer service!

I was in the market for a recliner want to give a shout out to sales specialist DANIEL NIEGOS he made the experience at Ashley very seamless and enjoyable he’s very professional, respectful and took excellent care of me and helped me with my purchase of a recliner. I’m having a surgery soon and he made it so easy showed me al the options and took great care of me. You can tell he values his customers and is a great guy appreciate you Daniel definitely know where to come back for more furniture in the future. Thanks again

Juan, the sales representative there was absolutely very helpful and professional . I will absolutely refer friends and family to him and Ashley furniture

I had my wife order a sectional on the Ashley’s credit card. I called the manager Luis Rivera to cancel the order the next day because it was not going to arrive for 6-8 weeks. He said he would. I texted him the next day to confirm it had been canceled, no response. I went to another Ashley’s 4 days later and found a sectional that would arrive in 10 days. I went to place the order and it and they told me I had a pending order. Luis never canceled the order. I had to call customer service to get it canceled. It created a lot of hassle on my part. I can’t say what his motive was, whether he forgot or it was done intentionally, but that’s bad business. I hold managers to a higher bar.

I have been a long time customer of Ashley. Most of the furniture in my house is Ashley. The furniture is VERY well made; the salespeople are so friendly; and the financing is extremely reasonable. I continue to go to Ashley for any and all furniture AND furnishings……I highly recommend Ashley to anyone in the market for furniture, mattresses, or furnishings and accent pieces!

Dan was great. Very helpful. Found exactly what we wanted.

We entered store with intent to purchase and pick up what was available same day. This was made clear to the sales person. The rep said that the warehouse for pick up was 15 min up the road and that we should make it in time, no problem. Warehouse was not 15 min rather 30 min and we missed the pick up window as a result of the guy keeping us in store talking incessantly. When a refund was requested, he advised it could be delivered or held until another truck was rented for customer pick up. Both options we advised were not available given our situation. He took my phone number and said he would contact corporate to see if a refund was possible. I asked if there was anything I needed to sign or document the request and he said no, I just needed to wait and see if corporate processes the refund. Unacceptable. High pressure sales and they linger and follow you around the store. Not a comfortable experience.

I will never, ever shop or buy anything from Ashely again. My mother in law bought a chair, and when it got to her house it wasn’t the same as the demo in the store. It sit up higher and it didn’t fit her same as the one in the store. They would not return or change it out. It’s on the paperwork, but none of one told her that when she bought it. A no return policy should be announced, there were no signs or nothing mentioned before she bought it.

Sales rep Nick C was very proffesional the entire time. Did what he had to without being overbearing. When we made a decision he completed the paperwork and had us out of there in 10 min. Good Job!

He was fantastic! Very patient and explained in great detail. He made the process very easy for us.

We’ve been disappointed with the warranty and repair coverage. We purchased living room furniture about a year ago, and our chair arrived broken. It was repaired shortly after delivery, but the same chair broke again last month. When we contacted Ashley, we were directed to Extend (the warranty company). After filing the claim twice, both were denied. It was discouraging to be told over the phone that we “should’ve read the fine print,” regarding claim filing protocol. Just want to encourage others to carefully review the protection plan details and consider a second opinion before making a purchase here.

I can always find eggs here.

Bought my new sectional within 30 min. One of the assistant managers helped us and he was very pleasant and helpful!!! I can't wait to get my new sectional and chair!!!! I love Ashley Furniture store almost every piece of our furniture is from Ashley!!

The bed frames are too big for the mattresses. They acknowledge there is a problem but oh well. Good luck fixing them yourself. No refunds, no corrections. Shop elsewhere unless your a bored carpenter that likes working on partical board just to keep your new investment from looking like crap.

The lady that was the sales representative she was very polite professional and help me with everything I needed to get thank you

Fantastic! Leigh helped me select the perfect chaise sectional for my space.

Very friendly and helpful!! Was very helpful in getting me the best deal!

Store associate Nicholas was courteous and helpful.

Very happy with our shopping experience. Dollar Bill did a great job helping us with no pressure. Thank you!

Leigh was so knowledgeable, friendly and helpful!!!

Great and attentive service from Nico! We were happy to close on our dining table and will be back when we need anything else!

Excellence experience amazing customer service!

We had quick, efficient service with Chris. He did a great job in finding what we wanted at the price range we wanted.

Amber was very knowledgeable and accommodating.

Dan Niegos was wonderful! Very knowledgeable, answered all my questions, and helped with everything I needed. Also was very patient as I looked at the same furniture over and over again. Would absolutely recommend Dan and this Ashley’s furniture location.

Troy was very helpful and was not pushy like salesmen can be!

Qiara was great, highly recommend her. Great costumers service. Help you find the perfect furniture for your home!

Dylan was awesome! Great service

Amber Marquez is the absolute best, find her as soon as you arrive. I was all over the place choosing and selecting items and colors she kept up with us assisting and giving us options available with prices. Out the door still with great discounts .!

I had a great experience at Ashley Furniture. My salesman, Nick Was very knowledgeable, and patient. It took me a while to figure out what I wanted, but he offered support and guidance when needed.

Great service with advice on all different options available.

Very helpful and quick service. Went above and beyond!

A pleasant experience

Daniel and Dylan were very professional and courteous. We were very pleased with our experience!

Found the perfect dining table online, went to the store and Vincent made ordering it simple and easy.

My experience with this Ashley store has left a very bad taste in my mouth. I feel like I was lied to and they tried to cheat me. I have cancelled my order and they have charged my card for the money. Didn’t take long for them to get my money and it better not take long for them to give me back my money. They told me one piece and charged me a higher price. I will never shop there again

Bought a great sofa and rocker recliner.

Great experience, Thank You!

Joy was great to do business with.... Found what we wanted, easy transaction, other arrangements were easy and met our schedule. Good job!

Joy was a pleasure to have as a sales person. Good personality and communication skills.

Great variety of furniture 👌

Very friendly, very helpful, and thorough in helping with my needs. Thank you Michael.

Our salesman Dylan was amazing. Such a bro and was very patient while I was on the phone trying to pick things out.

Great sales staff

Excellent service from Juan Ibarra

Great service. The purchase was quick and easy.

Our seller was nice but way too pushy, to the point that got annoying. Too many mistakes towards the end, not good communication between the sales team. I’m definitely not going back, nor recommending the sales person. I hope they have better ones 🤷🏻‍♀️

Qiara was so pleasant on the phone helping me to find the recliner for my husband's anniversary surprise. Transaction went smoothly. Thanks!

Had a pleasant and very professional greeting from store representative. She was very helpful in finding what I wanted and within the price range I was willing to work. Kudos once again to Ashley!!

Nico was excellent. Best price and best service.

Walked in to look at a sofa sleeper w/chaise. Greeted by Eric S., who was friendly, informative, and listened to our needs. Really like the Ashley brand and happy with the entire sale process. Loved the displayed sleeper and excited to receive ours in 10 days...

Legs were bleeding . Employees were harassing me and my husbandt,tried to get the slip on us when we took chargers from the tech dept.My phone was daed so we were trying our upmost to pay for the produces but unfortunately the employees are skilled in the art of getting the rocks off on us being disappaoited. Last resort for your. Furnishing needs,like a fly in the dinnercake. Birds flying around the store creeping thyme growing near the emergency exit. Exit signs turned off on purpose. Ants everywhere.

Great job guys!

My sister and I had a very pleasant experience! Dylan was fantastic and answered all of our questions!

Walking through the store and seeing what Ashleys Furniture Store has to offer was nice. The only drawback was the sales associate on several occasions telling me what does not work together. I finally said "what works for you is for you, I don't need you telling me what doesn't work for me!"

Joy was very nice.

Troy was excellent. We had a great experience. Thanks Troy.

Great deal on the two sofas. Just went in to price one and received a better deal than at AAFES.

The people that helped us were amazing. They turned a task that I normally can’t stand into a fun experience. They really listened to what I wanted, gave me their recommendations and even made the kids feel welcome and appreciated. Will definitely recommend to friends and family.

Great service sale guy took he's time showing me around great service get great results 🎉🎊

Great store and great sales team

The chair I got is not the one I picked up.

I have had the worst time dealing with Ashley’s furniture delivery company and it is because of them that I will NEVER buy from Ashley’s again. I’ve had my furniture for about a year now and I’m STILL waiting on them to come correct the mistakes. When they initially came to drop off my furniture they scratched and dinged up my walls and after showing pictures of the damage they said “they didn’t cause the damage” my home was a new build at the time so that damage was not their despite showing them pictures. Not only did they mess up my walls they scratched and damaged my 6000 dollar furniture as well as gave my a footboard that had damage already in the drawers. So the delivery people told me to call to have them replace it. So I canned and it took them 4 months to come out and replace it after delivering the 2 drawers. Then they come and replace only one even though there were 2 boxes. And the ladies response was the guys have “tunnel vision”. Literally insane excuse. THEN they have someone come out to replace the drawer and the guy breaks the brackets that hold the drawer and in the process was cussing while my kids were home and saying how bad Ashley’s is pretty much talking to himself and degrading the company. Then he tells me he can’t fix it or it would put him behind on his other deliveries. So he leaves and then Ashley’s delivery contacts me again stating they’ll be sending a new drawer so the people come again (at this point in the past year I’ve had these people come like 5 times to fix nothing) and these 2 guys come in and look at the drawer and said that they will need to replace the whole bed frame and that they would put a note. So here I am, contacting this company AGAIN to come out here AGAIN to hopefully solve this problem but at this point I’m extremely upset. Not to mentioned my dresser has drawers that don’t close right. We haven’t even gotten to that problem yet because they can’t fix the first thing. I’ll be back to finish out this story as it goes but know this process has been the worst of my life and I will never shop here again.

Great personality, awesome customer service, tried exceptionally to fit my needs. I made 2 purchases.

Beautiful service. Mike and Vince were amazing!

Sales staff was very very helpful and pleasant to work with

Friendly staff, fast service, very convenient good price, and good quality for the product

I had the best couch buying experience! Davina was friendly, professional, and not pushy. I would highly recommend this Ashley’s location and Davina to handle your purchase.

Very professional!

Vincent was very knowledgeable and guided us into our purchase.

Very kind & patient staff that were amazing at helping us get furniture we loved for a price that worked for us! Highly recommend Cristina and the rest of the team!

Absolutely phenomenal! The experience was flawless from start to finish—intuitive, engaging, and packed with value. Exceeded all expectations with top-notch quality and responsiveness. Highly recommend to anyone looking for the best!

*Updated 8/25: During delivery, my floor was gouged. This was not taken care of to my satisfaction, in fact, messages to my sales person eventually were ignored. While I love the furniture, customer service means so much more to me. Not sure I’ll be back. Swift and efficient customer service. I knew what I wanted and there was little attempt to oversell me. I appreciate that very much! Leigh is delightful.

The salesman was excellent!!! We got a nice table and chairs for our new house. He didn’t pressure us at all. Thank you Vincent Martinez!!! We will definitely be back for more new furniture. Great Job!!!!

Adrian at Ashley Furniture was amazing! He helped my husband and me find exactly what we were looking for and got straight to the point, which we really appreciated. He was super polite, friendly, and made the whole process of choosing our furniture and mattress feel so easy. We left feeling confident and happy with our purchase thanks to his help. Highly recommend asking for Adrian if you shop here!

Marcus was great and really worked with us to get a good fair price

Chris the sales man was a amazing guy

I purchased a couch and a dining room table with chairs. I asked my sales person, Qiara Norwood, if they would match the lower price for the same chair that I saw at Living Spaces for about $200 less than what Ashley‘s furniture was selling it for because I would like to add 2 chairs to my purchase. She said, “No, because it has to be a signature design by Ashley.” I told her it was the exact same chair, but she insisted it wasn’t. So, I went to living Spaces and bought 2 of them and they came with a really pretty booklet and instructions. Hmmmmmm. Looks like a signature design by Ashley to me! Frustrated but happy with my reclining chairs!!!!

Great customer service!

The Ashley Representatives were patient and knowledgeable, in assisting me with processing my furniture leasing deal. And, I look forward to doing business in the near future.

Wonderful staff and very accommodating and with the deal of 0% interest made the decision to purchase even better. Massive selection to choose from and i would highly recommend others to check out this store. Example of a couch we got for a great price!

Very thoughtful on getting just what my wife and I needed

Nick are salesman was amazing he gave space to look but was there when we had questions. Super happy easy to work with couldn't have gone better

Quick and easy. Helped my choose a good bed.

Awesome service. From the manager on down was awesome very helpful n professional

I rate it three stars because of availability of furniture at store location. Sales person was professional and nice. I bought a single barstool and instead of having it delivered to the store I was instructed to drive to their distribution center in new Braunfels to pick up. There should be a better system in place for this. Also, if you spend thousands of dollars in furniture, you should not have to pay a delivery fee. Ashley furniture can do better.

All the customer service personnel where very helpful courtesy and friendly we had a great time shopping their would share their products with all family and friends

DoJuan was great and took great care of me.

Very satisfied there always there to help and love the smiles 😃

Myra was ABSOLUTELY AMAZING!!!! So helpful, knowledgeable and kind!!! I am so thankful that I got to work with her!!!

Thank you all for the support and dedication of providing a professional job. Thanks for the time spent with me and my wife and going over all the items. I will recommend the Ashley store and the staff and the person that help me one to one. Thanks

Sales rep with a lot of experience, nice attitude. Nice quality furnitures and good price.

I don't want to say anything anymore, I spoke to your store manager I told him my bad experience with your delivery men's. Thank you.

Qiara was our sales person, she has a very pleasant and professional approach. She was easy to talk to. Very helpful. Very knowable and was able to help us find what we were looking for without pressure. In fact the whole process was made so easy. Because of Qiara I will definitely be back and will recommend that my friends go to Ashley and ask for her to find all their furniture needs.

Vincent did a great job of letting us browse and then answering questions. He was friendly & efficient. He deserves a raise!

Joy was a great help!

Dan was knowledgeable with all the questions I had and was patient and kind. I’m so excited to receive my new furniture. :)

Saleswoman Joy was so helpful, friendly, and fast with everything. Could not be happier with her or the stores customer service. Joy is especially great at her job.

Great service from the staff! Will definitely be back!

Louis was the right person to talk to. He listened, he helped, he presented options that worked within our needs and don’t try to push anything else. So grateful we ran into him!

My sales person Juan I, was awesome very informative, professional, and very helpful! I didn’t feel rushed or pressured to make a purchase.

Great service and support! Awesome quality and value. Our store representative, Troy was very knowledgeable and clear, he ensured we had all the information we needed to make the choice that would suit our needs. Troy explained clearly the offers that are available in store, and went above and beyond to ensure we had all questions answered. Super job and a great experience, thanks!

Just purchased my new bed frame from Quiara, and I couldn’t be happier! She made the entire process so easy and smooth. Her customer service was top-notch—friendly, helpful, and professional. I highly recommend working with her if you’re looking for quality furniture and a great buying experience. Thank you, Quiara!

Excellent service 👍

Great customer service by Dan

Sales Rep. Christina was amazing very patient and knowledgeable. If you ever are in need of any furniture My wife and I highly recommend Christina.

Great all around experience with the entire staff:

Absolutely wonderful shopping experience! No pressure, very informative. Worked with Chris Espinoza, the store manager, who was truly great! Will definitely be returning loyal customers. Products are of highest quality & well worth the value.

I’m so glad I went to Ashley furniture. They were so patient and understanding about what my concerns and most of all they were very friendly. The salesman was very knowledgeable and helpful in every way.

Joy was a real pleasure to work with. Took her time and explained everything a great addition to your staff.

Joy and Marcus were absolutely amazing and helped us to get a great deal on exactly what we were looking for!

Very knowledgeable and fast! Amazing staff!

I came into Ashley's looking for bedroom mattresses and a living room set. I was greeted by Mr. Dollar Bill. A very personable, kind, and not pushy salesperson. I was just "looking" at the time. Mr. Bill let me look around and answered any questions I had. Fast forward three weeks, I returned and due to the excellent financing (60 months no interest), I purchased my dream leather living room set and two mattress sets for my new home. Mr. Bill demonstrated the Temperpedic beds and I was sold! The process was seamless and I left feeling I had gotten myself a deal. Thank you Ashley's for hiring truly awesome sales associates! Thank you Mr. Bill for being knowledgeable and so sweet! You have gotten yourself a loyal customer! B. Hudson

Very kind people- Qiara was so thorough with her explanations or details about anything we inquired about- it was just an outstanding experience all around!

Juna was an amazing salesman he took care of all my needs in a timely manner. I enjoyed working with him.

Nick was super helpful and patient with us as we made our purchase decision.

Great buying experience! Dan really worked with us in every step even going the extra mile. Thank you!

Great experience! This is the 3rd time buying from Ashley. Will definitely do so again

My daughter purchased a recliner that costs about $1,000 she made payment over the phone before the contract was provided after we receive the chair the chair does not seem like it's the same chair that we saw in the store so we wanted to return it and pick out another chair but they say all sales are final we would have not purchased the chair if they would have told us all sales are final you should not deal with a store where you cannot return something that you're not happy with. I will not be doing business with Ashley in the future

Vincent was very good at satisfying our needs. Overall , I think delivery the charge is excessive for a $4000 purchase. Also if an item is not in stock, it should be removed from the show room floor.

Vincent was our Ashley sales person who was very helpful. He was able to help us find the right bedroom set at a price that we were very pleased with.

The technicians were very polite. They did a very good job.

Nick Farias was extremely helpful, friendly, patient and super sweet! His costumer service was exceptional! With all the walking back and forth and indecisiveness, he was super patient with my Aunties decisions! And explained all fees and prices upfront!! Thank you Nick for your time and great personality!! Cindy & Joann

Seles asst was very knowledgeable and helpful in all areas

The delivery team were efficient & friendly.

NO Integrity at this location. Dylan Celestino and Luis Rivera are not men of integrity! They sold me a tempurpedic bed and it had promotion of free adjustable base. They also promised a set of bed gear sheets ... well month later now and I got a mattress (which i can't enjoy) but no base and no sheets. Went in 1 week after I got bed ...I went in because delivery folks said had nothing on order about a base and also said they would not take away old bed because not noted. So I go in and they tell me the base will come in 2 weeks from Houston. That didn't happen had to go back in today and the general manger rang in order for base and tell me gonna cost me 100 buck to have it delivered which was never told to me nor have I ever paid to have stuff delivered. I told him they can just get me what was promised and deliver it and make this right. The GM refused and they all but called me a liar. The sales person even said he made the commitment and I have the text conversation of with Dylan stating I would get the sheets. Anyway just beware as they will go back on thier word and loose you as a customer over sheets or a 99 dollar delivery fee... I Am totally done with ashley after this... I just bought 5k worth of living room set too in the past 6 months and now 2k bed ... amazing that my business doesn't bother them to lose it... hopefully you read this and don't give them your business either

They were really nice and super welcoming. Enjoyed browsing and finding the perfect furniture we needed. Thank you guys!

Cristina showed us around the store for the item we were considering to purchase. many to choose from,different styles and colors. We check. Ed out another furniture store but came back to ashley and Cristina. Purchase went very smoothly.Delivery will be in about a month.

Excellent customer service and was very informative, walked into just browse left with a purchase that will be delivered July 1st

The delivery drivers did a great job with set up and placing the sectional in the area I asked.

Went in with my ailing mother to find a nice recliner. Marcus was Very helpful and patient with us as it takes her some time to do things these days.

Had a very good experience with Ashley’s customer service was great

I was very pleased with my experience ! Great customer service!

We have a very informative sales associate named Nick Suave.

Travis was wonderful! 10/10 would recommend this location and him. The store was very clean and all staff were friendly.

Myra was very professional and helpful with choosing the right furniture combination. Very happy with the choices.

Luis was excellent. Listened to what we wanted and was able to the items and delivery dates that were the best for us. Will continue to buy from them as long as they continue to have great staff.

Qiara was super helpful and great conversationalist. Any questions my wife and I had were answered. My first couch buying experience couldn’t have gone any better.

My husband and I worked with Chari to buy several items. She was very helpful and intuitive. She wasn't pushy and supported our decisions, only adding input when she felt it was necessary. If she didn't know the answer to our question, she would figure it out for us. Between her and Daniel the manager, she was able to get us a great deal! Only downside is that the table we really like was on sale to take the floor model. However, floor models are sold as is so we took a close look and found someone's initials etched into the table hidden under a potted plant. I felt this should be advertised to every customer since it is a final sale item...or it should be removed from the showing floor altogether. Water was offered during our visit and the bathrooms were very clean.

Travis helped us get a kitchen table and chairs for a great price!

I was helped by Dan Niegos who helped me find the exact kind of sleeper sofa I wanted in a great color and and even better price! I should have skipped the other stores and just gone to Ashley, but at least I knew for sure I was getting the best deal!

Everything was great 👍🏿

I purchased a coffee table and accent table set that I saw online. I went to the store and a gentleman named Daniel helped me out. He was very nice and even gave me an in-store discount in addition to the sale going on. To save money, I picked up the furniture at New Braunfels warehouse. Everything from being in the store to picking up my order was simple.

I am very disgusted with the delivery. Travis did get me an great deal. I refused an entertainment center i never agreed upon now ashley wants to deliver 2 end tables i didn't agree upon or purchase. I havent heard from Travis he has gone silent. No call back no refund. After a rough morning, I decided to call Travis. He gave me an exceptional deal. Look forward with handling anything I need with him.

Joy was so helpful and such a joy

Was only going window shopping. Very polite sales reps leaving me alone after pointing me in the direction of the items I asked for. I ended up buying something on the spot without a pushy salesperson following me around! Thank you!!!

Great sales department

We had a very helpful experience at Ashley’s, Live Oak. The store is quite large with many options to choose from. Qiara was so helpful and patient! She helped us re arrange the sectional until we were satisfied with it. She also helped us find a payment option that fit our needs.

Salesman’s manager was outstanding and didn’t rush us. We had a better shooting experience than the other time. Thank you

Even though they didn’t have in stock what we were actually looking for, we still left loving our alternate purchase. My husband just couldn’t resist the style and the price! Vincent M was fantastic! No high pressure selling. He pointed us in the right direction for the item we were looking for, left us alone and let us browse at our leisure (how we like to shop) and just checked on us periodically. He answered all our questions, was personable, and professional. Will be purchasing more in the Fall.

Daniel Niegos was super helpful and kind!

Poor quality furniture

Vincent Martinez was a great presentation for Ashley Furniture. He was very helpful for what I was looking for.

Leigh and the whole team was amazing and worked hard to make our experience as easy, painless, and seamless as possible. Definitely recommend!!

Driver Avimael and his assistant were very courteous and did an exemplary job

Joy was a delight to work with! She was very knowledgeable and helpful in getting the perfect furniture we needed for our elderly Mom.

Everything went smoothly with no problems and even got here early.

Great customer service and great discounts on furniture.

My sales person jusn did everything to get me the best deals. If you visit the live oak store ask for jusn you will not be disappointed.

In store purchase process was fine but they wanted $150 for a delivery fee and I decided to pick up my furniture instead of paying the fee. I didn't realize I would be waiting 3 hours in their pickup lot to get the items purchased. Not sure the fee or the wait is worth it and will look at other options before buying here again.

Customer service was excellent! Associates made my experience enjoyable! Thanks

Vincent Martinez did an outstanding job today. He was able to get me the mattresses and the power-bases I needed to be delivered with a week. He well surpassed the services that other mattress stores in the area promised me they could fulfill.

The in-store sales representative customer outstanding. She received a bonus for her expertise.

They don’t give you the true sale. It is alway cheaper on their website. I will never come back because all they do is try to scam you out of extra money.

Everything was great!

Dylan and Myra provided me excellent customer service when picking out an accent cabinet! Had a wonderful experience!

Fast and friendly sales service.

Excellent

Exceptional customer service! Mr. Adrian Campos Jr was very professional, polite and respectful.

Very helpful Eric was wonderful

The staff are annoying and very aggressive at trying to push a sale!

Very professional the minute I walked in. No pressure and took me right to what I wanted. Highly recommend.

Nick and Dan were great at helping us find the right mattress thank you. And wow was the service fast!

Ms. Myra is phenomenal. She wasn't pushy and not trying to upsell you on things you didn't need. She helped me with my vision while adding different ideas, and I appreciate that.

First time buying from Ashley's and it was a pleasure doing business with them. I was able to find the perfect living room set at a great price. I'll be back when its time for a new dining room set.

Great salesperson

Louis was amazing!! He let us look around without pressuring us and he was very knowledgeable about the products and financing.

We purchased a sectional on 5/13/25 and were told that it would be delivered on 5/15/25. The delivery didn’t happen and the salesman said it was because something happened with scheduling . He told us it would then be delivered on 5/17/25 or 5/20/25. I didn’t hear from him so I checked in late in the day on 5/16/25. All he could tell me is it would be 5/20/25. After that he called and said something wasn’t signed but he got it taken care of and now it would be delivered on 5/21/24. I received a call on 5/21/25 that he forgot the “as is” document and the delivery men wouldn’t take it. All he said is “you can cancel and get a refund “. Only to tell me within the same call that I can text that I will take it as is and it would be delivered. The salesman’s lack of attention to detail on the delivery and the lackadaisical attitude “you can cancel and get a refund “ was absurd. He also told me that I would get a credit back of $100 due to the delivery problems. Over a week has gone by and I still haven’t seen the credit back on my card.

I do not recommend shopping here we went we found a dining table we liked we were told a price we purchased. He added a protection plan for “free” then when I got home the next morning, I was looking at the dining table online to try to find chairs to match and the dining table with tax and everything was almost $300 less if I would’ve bought it online without the protection plan that he included for “free” Then when I tried to cancel my order, I called the store twice and they said we will cancel the order. Then the next day I get a message saying schedule your delivery so then I talked to a different customer service representative and they say there’s nothing in your file about canceling your order. But we will process your cancellation so the store didn’t even process the cancellation like they were supposed to it was somebody from corporate that ended up doing it Overall it was a complete mess. Do not recommend buying at any Ashley store to be honest buy online you will get a cheaper price.

Nick did a great job for me. A little hard on the warranty sell, had to refuse several times.

My sales representative Juan Ibarra was awesome made sure I got exactly what I wanted

Marcus did and excellent job. Was super informative friendly and my favorite part didn’t harass us. When we needed him he was readily available.

Very polite salesman

We were nicely greeted at the door, not bombarded or attacked. Vincent answered a few of our questions and asked if he could help us. We decided since he was so nice and not pushy that we would let him show us around. After a few questions, he took us to exactly what we were looking for. And just like that our search was over. Vincent was very nice, friendly, professional and knowledgeable. Thanks Vincent!

The Ashley's staff at the Live Oak store were professional and courteous. They answered all of my questions and waited patiently on my decision to select the item I wanted to purchase. No rush and no strong arming into a decision that wasn't in my best interest...great team!

Becareful on the sale.. because everything not included. Luckily the manager kept to his word, so make sure you get it in writing before he walks away.

They promise a lot but have to be hasseled and called over and over once you sign, nd still do not do what they say. They just want your $ and their commission. I will NEVER do business with this store again. I just want to return everything and be done but I am stuck with a 5 year commitment. Be careful with these people

Friendly staff and wonderful selection.

Great customer, rapid and friendly. If you are in the area and looking to look at furniture without any pressure from the sales associates ask for Joy & Adrain.

Had an amazing experience at Ashley furniture store, , the salesman that assisted us was very friendly and knowledgeable. The transaction went quick and smooth, we were out of there in no time.

Was able to go in and was helped quickly. We were able to select the sectional we wanted and got all the paperwork done quickly.

Christina was great!!

Fast and easy

Easy process, our sales rep Dan was awesome & super informative.

Bill was great and gave us the best deal possible. I would highly recommend working with him again.

Travis is very helpful and attentive!

Luis in the mattress department and Eric in the furniture were super nice, knowledgeable and helpful! They both made our buying experience easy and relaxing!

Qiara was the best!! Right as we entered Ashley’s, she greeted, assisted and never left our side!! I walked out happy with my purchase and already plan to go back in the future!! Thank You Qiara and team for making this a Great day for me!!

My spouse and I had a great experience working with Dan Niegos. He was super helpful and patient with both of us, taking the time to explain everything clearly and making sure we felt confident throughout the process. We really appreciated his friendly attitude and excellent customer service. Definitely recommend Dan if you’re looking for someone who truly cares about helping you!

We liked it very much.

Ashley have great furniture that last decades. Not to mention, great customer service. I love Ashley furniture! Ashley has great furniture to fit your needs and affordable. The staff and management team is awesome!

Great service!

Qiara was awesome! She helped me pick a sofa and rug for my space. Thanks!

I was ready to walk out—until I met Quira. She completely changed my experience. Great personality, asked the right questions, and really listened to what I was looking for. She knows her stuff and made all the difference. I will be calling her for any future items.

Juan met me at the door and was anxious to help me. He understood what I wanted and showed me all of my options. I was able to purchase 6 new kitchen chairs under an hour. Ashley's is my to go store.

Qiara made the buying super easy & pleasant.

TrAshley 'Furniture' Lets build a timeline over the past month: 3/30/25 We order a set of two dressers and two nightstands for our childrens’ bedrooms. 4/8/25 It gets delivered and both dressers already are covered in scratches and dents. The delivery people leave, and a leg breaks off one of the dressers your apparent 'White Glove' service people set up not two hours later. Luckily it was my wife who caught it inspecting this sub-par piece instead of it falling on my four year old daughter. 4/9/25 We file a complaint about damaged ‘furniture’. Your ‘help’ line is about as useful as calling the store as we have multiple records of trying to get replacements and always got a run-around or no answer. 4.22/25 Hooray, after multiple calls, going into the shop itself complaining about a lack of any kind of competent service on damaged products, we finally get our replacements delivered. One of the dressers was more damaged than the previous and I told the delivery people to not even bother with the other and to pack it all back in the truck. That truck was also two hours late from the delivery window. I was told that now my case will be ‘VIP’ and its easier and quicker to leave the set here. Great ‘White Glove’ service. Hey, one of them did use a nice little marker to cover up the scratches so THANKS! That ‘case’ is still unresolved. 4/29/25 Today - No updates after reaching out multiple times over the past days, just smelly warehouse furniture not being used with our kids clothes in baskets because we don’t want this dinged up ‘furniture’. You have some bogus refund policy that we can’t just send this TrAshley ‘furniture’ back. We don’t want these damaged products that could of fallen down on my child, beaten up in general, and your customer service is as ‘White Glove’ as a dentist giving a root canal or a proctology office visit. We have the call-logs, E-mails, anything trying to get a hold and make it right, but you just don’t listen. I guess you are OK with selling a TrAshley product and support structure. Edit: HA! Thanks for the BS auto-response about calling your useless help line where we couldn't get any help before, trying to get a non-damaged piece of furniture, or any kind of assistance you sent to every other disappointed customer. I guess this garbage company already has their money so who cares? Hint: maybe invest in better delivery methods and not a bot or some worker drone giving the same canned responses to every negative comment of people absolutely dissatisfied. We'll still be in touch on the matter.

The guys that came to my home ,knew what they were doing They were kind and friendly. They did a great job.

Excellent shopping experience. Ashley never disappoints!

We do love our couch, the service in the store at time of purchase was good, if not a little pushy. Once the order was placed it was a lot of back and forth of when our items would be available. The pick up wasn't terrible but super long wait due to only 1 person helping customers. Bless him though, he had a good system and was helpful but could definitely use more help.

Our interior designer “Q” was amazing.

Dan was the best sales person! He was excellent and a great person to work with!

Salesperson was fabulous answered all my questions never left us alone was there fireside great attitude had a great smile very friendly recommended to everyone good job

Great service

Beautiful store and our sales associate Luis De La Garza was fantastic!!!

Super helpful folks! From the initial trying out/ selection process, to the literal delivery of my mattress — 30 minutes ago — and carried straight up to the bed-frame. The experience was about as easy and pain-free as it gets!

Zero stars. I am highly disappointed in the quality of the product. Fifty percent of the furniture items were damaged (The drawer on the bed. The drawer on the dresser. The chest of drawer was damaged, so they did not deliver it, and did not have a replacement in their warehouse). We did not notice the damages until after the delivery guys left. The warranty department does not answer their phone. The process to submit a warranty service is cumbersome. I will not recommend Ashley’s to anyone.

Both Nick and Q delivered the utmost in professionalism. At the same time they listened and moved forward with a level of kindness like I haven’t experienced in far too long. They get ALL kudos!!!! Thank you to them over and over again.

Our salesman, Daniel, was very friendly and helped with our needs, great customer service. Loved the selection of merchandise, and the store was very nice. Highly recommend.

The salesperson, Adrian, was very friendly and professional. He helped us secure the best deal possible.

We had a great easy processes for ordering a replacement part.

Beautiful show room, excellent customer service

Great experience and help

Bill was very friendly, helpful and knowledgeable. I appreciate all his help.

Dylan was very professional and knowledgeable ! He helped me find everything I needed. Highly recommend.

Qiara showed us some great options, and made us feel very welcome. She found lots of options that all fit our style. Thank you!

My furniture that was delivered was built wrong. I called the claims department 20 minutes after the furniture was delivered and was told I would receive correspondence about a technician coming out to fix my nightstand within 2 days. Flash forward to almost a month later and I am getting the runaround. The salesperson who sold me the furniture is not addressing the issue and none of the customer service representatives that I speak with never know what is going on. I was being understanding the first few weeks, but I am stuck with an inoperable nightstand because of the lack of competence and customer support that there is in this company.

Very good

Your delivery people were awesome

The staff at the Ashley Store were very cordial, friendly, professional and helpful. The Delivery gentleman and Mr. Mario were the BEST! Excellent and efficient job!

Sales reps are good. Wearhouse has something to be desired. We waited for 2 months to receive items of which we were assured would be delivered within a couple weeks. We will no longer use Ashley period. I had to take multiple days off work to receive delivery of which none were complete. Imagine my employer's frustration. Be aware. They will sell you ice in a snow storm and promise prompt delivery however, once the transaction is complete it is no longer their problem. You will get your order when you get it.

MYRA WAS ABSOLUTELY GREAT , DETAIL ORIENTED, PROFESSIONAL, INFORMED, RESOURCEFUL AND ALWAYSS WITH A GREAT DISPOSITION. WE HAD A GREAT EXPERIENCE. THANK YOU!

Joy was awsome.Great service.

Eric was very attentive to my goals without pushing things on me. He gave me excellent service! I'll be sticking with Ashley!

Juan was very engaging and my selection experience and expectation were exceeded.

The store itself, 5 stars for inventory alone, the sales associates I encountered were not super friendly but thus is life. I purchased a sofa, love seat, and chair which arrived on time and in perfect condition. A few weeks later my husband went back and purchased a dining room set which arrived in the wrong color. They sent someone else a few days later to deliver the correct dining set and it was in the wrong color, AGAIN. Which we kinda understood because everyone is human. So a few days later they came to deliver the correct dining set, 4 hours late, and it’s missing 2 leg. So our table is currently laying on the chairs in our dining room waiting for the other 2 legs. Now I’m frustrating that no one is trying to ensure the we are getting what we paid for they don’t seem to care. We’ve had to postpone our house warming party TWICE now and are over the process. Contacted the care team and was told my order was COMPLETED AND THERES NO NOTE OF THE MISSING LEGS. It’s going to take 7-10 business days for the legs to even get here THEN I NEED to contact the team to have someone come out. The package arrived and there is only 1 leg??!!!! I am so done. I’ve been asking to speak with a manager and no one will get on the phone or return my call. Worst experience ever.

Excellent service and great service

Shopping by phone was a great experience! Joyce walked me through the process. Thanks to discounts and an excellent smooth process.

Great customer Service and really work to satisfy your needs

Sales representative was awesome. Very easy to follow what would happen with delivery. Delivery services were outstanding. Overall great experience with Ashley Live Oak.

Great price and customer service.

Both ashley room store furniture and the pickup distribution location were both great and fast! No problems what’s so ever

Vincent was very helpful

Please beware of warranty sold at this location. We purchased a 5 year warranty plan on our 7 piece Bedroom set, and TWO Dining room sets with our salesperson telling us if we didn’t file any claims the cost of warranty would be returned to us. We had “nothing to lose” by adding it. What we were not told is we had to call in for this to be processed within 120 days from the expiration date. That’s an important piece of information that was conveniently left out. Our salesperson sold it to us as if Ashley’s would return this to us once the warranty period was complete. The customer service representative I spoke with to discuss this matter didn’t even allow me to speak to management to discuss my complaint. They gave me an email address to send my complaint through. This is a very deceptive and disappointing way to do business in my opinion.

Great service. Greeted right away, salesman showed us what we were looking for. Went in for a chest of drawer. Also bought a sofa, love seat and recliner, could not pass up the great deal. And the 15% military discount.

Very helpful support team. Helped me pick out the perfect set.

Line to long for pick up.

We appreciate excellent service.I will definitely recommend.Thanks for amazing service.

On Saturday 3/29/25 we purchased a Jorlainia dining room table/pedestal, 6-chairs and a server from Dylan Celestino. We had met with him weekend before and after making some calculations at home we came back to see him. Dylan was very helpful. Process was very smooth. We're looking forward to the delivery on 4/12.

The service was excellent. The employee who helped me was awesome. Help me find what I need And I was out in less than 20 minutes thanks for the excellent service.

Vincent Super nice, knowledgeable, Not pushy, but helpful.

Very courteous and friendly. Good job with setup.

We are very partial to this store . We are always took very good care of . We have furnished two full homes today we added a third home out of this store. Vince was a great salesman, he did a great job and got us took care of .

When I first walked through that door I immediately saw Vincent coming for me. Truthfully, I wanted to turn around and leave. I just figured I’d have this guy on my back. I’m glad I stayed! Vincent asked if I was looking for anything in particular and I told him I was. He then directed me to where all these lovely things were. I already had his name. He left me alone to wander, pick and choose. To his credit. It took no time to find what I came for. I then signaled Vincent and we talked deals. I needed time to think about it so I came home and did just that. That sectional was meant to be mine! I went back, found him and paid cash for not only that gorgeous sectional but for an additional chair! Easiest transaction ever!!! I cannot wait for my deliveries! Now I’m going to repaint my living room to accommodate my beautiful furniture! Vincent is a keeper. I REALLY appreciate the fact that he let me do my thing. Thank you Vincent!!

Nick Cochrum was very informative and helpful!!! Had a great experience!! Can't wait for my new furniture to come in!

Had a great experience. Dan was very helpful

When I entered the store I was greeted warmly. Dan asked if he could help me find what I was looking for, and let me browse through the store. I found the perfect TV stand and it was on sale.

Was told it could be delivered on Saturday but the next day was told Saturday was not available and would have to wait a extra week for a Saturday delivery

This store is wonderful! My salesperson, Marcus, is the beyond outstanding! Each time I go, no matter how busy he is, he makes time to greet. The wonderful store manager helped while Marcus ran back and forth assisting his other customers Excellent outstanding customer service!! I remember the first time I visited this store. My salesperson was horrible and even sold me damaged goods. He refused to make it right. I went back to attempt to rectify. Marcus, a new employee at that time, not only helped me but took my issues to the store manager and provided me with the best customer service I've ever ever had!!! Your have a jewel! No wonder he's always busy when I come. And the manager (sorry I don't have his name) was outstanding! Thank you thank you THANK YOU!!!

Go talk to Nico Suave. He'll exceed all your mattress and furniture needs and wants!!!

Dan at Live Oak is a legend! Great attitude, fun to talk with and extremely informative. Thanks for getting us hooked up with the nice deals and the cozy couch. Will definitely be back!

Awesome employees. From the GM to the sales. Not pushy, very informative and friendly.

Very professional and helpful great doing business

I made 2 purchase about $10,000. I really love my bed and my dad really enjoys his. I will not be buying from Ashley ever again. I never received my 2 twin mattress covers. I have made several calls and text and have received zero assistance. It's like once you make the purchase they are done with you. So now I'm paying for the $400 protectors that I don't have. Guess someone added it to their commission.

Horrible! We are refurnishing our house and bought a dining table and chairs from this store on March 3rd. Sales assistant said we can pick up as early as March 8th. Called to check on order and was told order will be ready for pickup March 16th. Which was a Sunday. The warehouse is closed Sundays and Monday so couldn't pick up. The store offered delivery for us. Was delivered late Wednesday 19th without the chairs. Called that day to figure out where our chairs are and they were unassigned to us apparently and they don't know when I can get more. They issued a ticket. Called back today and still no answers. Asked to speak with GM and was told the man I am speaking to is the GM. Then called back and asked for the GM again and was told he is off until Friday. No body cares what happens after they make the sale. Horrendous company.

Great store! Eric was awesome dealing with us being silly and handling business.

It was a very friendly atmosphere, Eric our sales guy was very helpful in every way…..

Mr Bill dis a very good job great customer services

Was friendly and very helpful

Nice furniture in Ashley's and the staff are nice and helpful.

Very courteous and respectful. Not trying to push product on the customer.

Experience was fabulous.

Saw ad on TV and visited website. Ashley seemed to have a variety of chairs and at reasonable prices. We tried all chairs and decided on buying 2. Our sales person allowed us to look on our own. Will come back again. We have purchased before.

Great service!

Our Sale Representative was extremely knowledgeable on mattresses accommodation.

Joy was a pleasure to work with, she didn’t hover while we shopped like some other places but was there when we had questions.

Amber was amazing

Slightly Higher Prices than some but MUCH higher quality product, buy furniture that will last! Also have good financing offers and knowledgeable staff that wasn't pushy, had a great experience!

My sales representative, Eric Schaner, was great and very helpful. The items I wanted were priced lower than I expected and Eric helped me out tremendously. The quality of furniture Ashley offers is among the best nationwide. I’m extremely satisfied with the customer service, price deal, and purchase I made.

They listened to me and worked with my budget. Great service!

We were shopping for a recliner. We were greeted by a very sweet and helpful saleswomen, Joy. There was a very good selection of chairs. The only reason I give 4 stars is because when we finally decided on a chair, we were told it would be ordered and take 4-12 weeks to arrive. This may be the norm but seemed a little excessive. We expected to get a recliner within a week. Otherwise Joy provided wonderful service and knowledgeable.

Our sales person Dan was very nice and extremely helpful. The whole process was easy and will definitely reach back out if we need to purchase more furniture.

Great experience! Luis “the adult” was great and super helpful. He listened to what we needed and showed us all of the great options within our budget.

So unhappy with the service of this place I walked ready to buy beds for my kids but I felt judged all because the way I was dressed I asked for a certain type of bed the ones that the bed on bottom rolls out but it's ok I didn't buy anything because of the feeling of being judged. And I'm not the type to feel this way but I did and it sucked..

Marcus was very friendly and helpful. I found the perfect dresser with his help and the best price. Thank you do much

Marcus Newton was very professional, knowledgeable of the furniture and extremely helpful. He did not pressure us to buy anything. He worked with us to find the exact recliner that we wanted. Highly recommend him and will be asking for him the next time we are looking for furniture.

Had an amazing experience ended up getting exactly what I wanted

My experience with Dan at the Live Oak store has been excellent. he was professional, courteous, and patient with me and my many questions. I. Plan to request him for my future purchases. He Represented well Ashley‘s and himself.

EXCELLENT SERVICE VERY PLEASED

Once again Amy to the rescue. Thank you so much for helping me out months ago and now you have helped my son he was very happy and stress-free with his purchases today. You know how to take care of someone give this girl a raise

Found a perfect armchair and got a good deal from an excellent sales rep.

Salesman was knowledgeable, friendly and professional.

I had an Amazing time. Everyone was Kind, Respectful, and Awesome. I would love to come back and share my business with them again.

Bill the sales guy was fantastic answer all our questions and gave us Excelente customer service

Our experience with Ashley‘s was awesome. The sales person was great. Looking Forward to purchasing more furniture in the future.

Amber helped us and she was absolutely amazing. She answered all our questions and helped us get new couches!!!! Highly recommend

We’ve been extremely pleased with the furniture purchased thus far and Qiara is fantastic

Juan Ibarra made all the difference! My experiences with buying furniture, cars, cell phones, etc are usually long and torturous. This time, I found what I wanted without all the drama and for a very good value. Thanks, Juan!

Juan Ibarra made all the difference! My experiences with buying furniture, cars, cell phones, etc are usually long and torturous. This time, I found what I wanted without all the drama and for a very good value. Thanks, Juan!

Our salesman Dan was great. The rest not so much. They had a promotion going 0/60 months no interest. Not true at all. If the item was sale and paid CASH you got the sale price. If you choose to finance with Synchrony. With the sale items you got zero for 6 months. Otherwise they start taking the sale price and increasing the price pending on how many months you wanted. If you wanted the 60 months then item is no longer on sale and you pay full price plus they add even more to it. I suggest paid in CASH.

Had a great experience during our search for a new mattress at this store. Highly recommend working with the mattress expert, Juan Ibarra! He was super informative and was not pushy at all. Sometimes furniture reps try too hard and feel pushy to make sales but we didn’t get that vibe at all from him, which was great. We will be returning in the future to work with him on future home upgrades!

The buying experience was fairly awesome. Travis and Amber did a great job. The only real challenge was the delivery experience!

We purchased several items for two living room spaces. Nick's help and knowledge was outstanding. We definitely appreciated the no-hassle final sale and delivery set up.

Our salesman and others went above and beyond to get a couch down off of a display so we could sit on it. Thank you Eric, Dylan, and Juan for your teamwork. Eric made our buying experience pleasant and very easy. We are now repeat customers. Hope to be back soon to purchase a new bed.

The delivery guys were wonderful! They took care with our items! Great job!

Chris the Manager was very helpful, made sure we had all the necessary information and went above and beyond!

Nice inventory great customer service

Very patient and helpful. Very satisfied.

Great customer service. Chris our salesman was very knowledgeable regarding our furniture selection.

We had a great buying experience with Dylan! He was not one of those annoying and pushy salesman. He greeted us when we arrived and left us alone when we said we were just looking. Once we found what we were looking for we went back to him and let him know. He answered all of our questions and had us taken care of quickly. Highly recommend asking for him if you visit this location! Thank you Dylan!

Went in looking for new dining room set. We were greeted by Joy. She was very helpful in answering all our questions with zero pressure to buy. She made this process to be a very positive one.

Nick was very communicative and he did help me find what i was looking for

Found a nightstand we liked at a good price

I had a wonderful experience at this location with Leigh. She was incredibly helpful and spent a lot of time with me to help me find exactly what I was looking for!

Friendly staff, excellent services, good furniture's and etc. Good prices

Great!

Workers nice and professional. Reminded me to call if any issues with 72 hours

Nick was very helpful,good customer service provided during my visit.

Vincent was able to get me in and out. Detailed process and no pressure me. Welcoming and answered all of my questions. Thanks

Nice shopping experience but I picked up order at the warehouse and after I unpacked my boxes once home, it was wrong color product. Waiting to hear next steps to get items switched out for correct product.

DO NOT BUY FROM THERE AND EXPECT FOR THEIR REPAIR PROGRAM TO KICK IN, THEY GIVE YOU THE RUN AROUND AND NOT GET THE REPAIRS DONE. CANNOT GIVE 0 STARS

Happy with buying process. Bought from them in past just been a while.

Great food!

Our visit from the time walked into store until we walked out was totally great. The friendly atmosphere and the courteous workers there was wonderful. I truly didn't mind spending my money there.

I will be back love the service

We were in the market for a recliner and decided to check out Ashley Furniture. Eric greeted us at the door and asked if we had ever been to their store, we said yes but it was over 8 years ago. He updated up on how to read the prices listed on the tags of their furniture and pointed us in the direction of where the recliners were located. We spent some time sitting in several chairs without the nuisance of a salesman which was really appreciated. Eric did come by at a point and checked in on us as the wife and i were comparing 3 chairs that we really liked. Eric asked if we visited all areas that had recliners and pointed us to another area with sale items that had recliners. Although we appreciated the discount area, we didnt really like the limited selection in the discount area and headed back to the one recliner we both enjoyed. Eric found the wife and I discussing about returning during the Presidents Sale next week and Eric said that he could not only apply that discount now, but also apply the our Military discount as well. So we sat down and discussed numbers. Eric was very detailed about the prices and different paying options. After all the discounts were applied as well as a delivery and setup fee added, the wife and I thought that we couldnt beat the price even after looking at other locations and sales. Ashely Furniture provided the best prices for the better products and we really enjoyed that we didnt have a salesman hovering over us and allowed us to look around.

Marcus was great with a lot of information. Easy pick up as well

Worked with Luis. Great experience and definitely took care of what we were wanting

Had a wonderful shopping experience at Ashley Furniture store in Live Oak. Our sales lady was very helpful and it was a very pleasant experience. I would highly recommend this store to anyone who is looking for furniture.

Good experience, not high pressure but enough to nudge you in a direction you may not have thought you wanted to go into entering the store.

Great customer service