Ashley Store | San Antonio, TX 78233

Dylan was extremely helpful and patient.

I came in today to look at a sofa and a mattress. I was greeted by Qiara and we had a fun time going through the store looking for what I wanted. She was very knowledgeable about the furniture pieces and knew exactly what sofa fit my needs. Then she spent more time with me to find a new mattress. We found the right mattress to help me get a better and restful nights sleep again.

Excellent service. Victor was awesome!

Luis was great at helping me get exactly what I was looking for and at the price I wanted. Was friendly rather than pushy.

Swore we would never go to Ashleys again after the hell we went through with purchases in the past. It was covid time.... so with that in mind we gave em another chance, it was time for a new dinning room table.

Ashley sales team is just too pushy, they will say whatever I want to hear to get my money out of my pocket.I got screwed up by Ashley because when they sold me the bed, they didn’t tell me there is no mattress holder in it and I had to purchase separately. The bed took three weeks to arrive my home. So I was sleeping on my mattress only. When I got the bed the delivery guys just put my mattress into the bed even though they know it is not right. They just walked out like that! And when I had to purchase a mattress holder at Live Oak Ashley store, this sales guy never told me that the foundation is gonna be in a box. After he made the sales he just gave me a phone number that is not even valid, he said the delivery is impossible today, so I have to pick up myself. He gave me a phone number to call and that’s all. He didn’t even inform the warehouse that I am heading there, or make sure that they know I am going to pick up soon or I won’t get it until Tuesday as they close on Sunday and Monday. But this sales guy just wanna kick me out. I asked: so I am on my own now right? You can’t help me do anything? “ he said: “Yes.” This whole experience is all very frustrating and giving me a lot of headache. I end up paying extra $175 on top of my $270 mattress holder I purchased for the pick up and installation fee. TERRIBLE TERRIBLE Experience and all vampires there, no human.

Went in twice in two days. I know they are paid purely commission only. No one was pushy or “car salesman” to us which was nice. Nick helped us out and allowed us to look and go back and forth as much as we needed, gave us space to discuss things but stayed available enough to answer all of our questions. He was kind and listened to my needs, I was extremely picky.

Our sales person was the best ‼️😄

Luis 1 and Luis 2 both are excellent service and gave us incredible discounts. We are a repeat customer, Ashley always had best quality furnitures and always had great experience with them 😊

The couch has concealed damage that could not be seen. It was not damaged during loading or delivering. Let's see if they make it right....

Loved the experience, staff was friendly and professional and did everything to fill my needs. Will definitely shop here again.

Dylan was great. He didn’t push us into anything, or follow us around, he let us shop and when we found the one we loved he helped us, checked us out, set up a date for pick up all within one hour!!! great experience.

Great experience and exceptional customer service. Chris the manager was so helpful and very informative. We also had a 15 mins tempurpedic mattress presentation that was in depth and am now thinking about purchasing a temp mattress.

Good experience and the sales person, David was patient and got the job done well. Allan

It was a great experience, sales rep greeted us at the door. Talked about specials for about a minute, and then left us to shop. Which we appreciate. He was easily available when we had a couple of questions, which he answered completely. In our opinion he was the perfect salesman. Thank you Luis R. We shop around different furniture stores, but always seem to find the nicest furniture at Ashley's. And all the furniture last for years and years, basically until we get tired of looking at it. It's always been the best value and best deals.

Absolutely APPALLING show by Ashley’s. We bought a powered sofa and loveseat from them in August. Turned out, they both did not fit so we swapped the loveseat for a recliner. “Dollar Bill” was supposed to update the order that same day. He failed to do so. Because of this, our order got delayed a week. When it was delivered, the delivery team was a joke. They took all the wrapping off outside and dragged the couch up the concrete stairs where we live and ended up ripping up all the fabric on the edges of the couch, and didn’t even have the recliner (which the delivery was delayed for). Also, because of the way they handled my furniture, the motors in the seats don’t work properly. They jerk and get caught when trying to recline. Called Ashley’s customer service/warranty the same day to report the issue after delivery left. Filed my claim, told to expect a call in three days. Didn’t get a call. Called again, turns out nobody filled the claim. So we file it again. Again, nobody called us. It took 5 different tries to even get the claim filed. We finally get parts ordered. Can’t set up appt for repair until parts come so we wait. Set up the appt, repair guy gets here and what do ya know… we didn’t get all the parts. He tells us he can’t help us because he doesn’t have the other parts for the entire order. Says he’ll order them and to reschedule. 3 1/2 weeks later, still no parts. Called Ashley’s, and they have no idea when we get the other parts. BUT. If we don’t get them before the warranty expires, then WE get to pay the extra $500 for the parts they did send. Ashley’s is a complete JOKE. This has been the most miserable buying process we’ve ever been through. Been dealing with this for 2 months and nobody seems to want to fix the issue. EDIT** The phone number provided to “remedy the situation” is useless too. It’s a just an automated chat system so you don’t even get to actually speak to anyone about the issues or have your concerns answered.

Great shopping experience . Qiara was very attentive and helpful. Management team was very friendly and helpful

(Translated by Google) Juan was our sales advisor and he did an extraordinary job. He explained the benefits of the different products and guided us through the entire purchasing process. 5 stars for Juan and I recommend people ask for him since he also offers bilingual service. (Original) Juan fue nuestro asesor de ventas e hizo un trabajo extraordinario. Nos explicó el beneficio de los diferentes productos y nos orientó en todo el proceso de compra. 5 estrellas para Juan y le recomiendo a las personas que pregunten por él ya que también ofrece servicio bilingüe.

Great job on getting me what in need for my living room furniture

Leigh was instrumental in this sale. I'm pleased with what I have chosen and look forward to doing business again

Dollar Bill was a great salesman and a huge help! This was actually our third furniture store of the day and Ashley’s became our last stop!

Ashley’s furniture in Live Oak is awesome! I would definitely go see Q Norwood as she awesome !

Daniel was an exceptional sales representative! We will be happy to purchase from him anytime! He was fast, thoughtful, thorough and knowledgeable.

We had a great experience with Melissa Capetillo. She was friendly, professional and patient with us as we were looking for the perfect living room furniture.

Great experience today, Luis made it happen. Don’t be a couch potato (papa)😆 Great deals going on now

Pushy sales people won't leave you alone.

Melissa was our sales person and she was so helpful and sweet. She was able to answer all of our questions and get us what we wanted.

Love working with Leigh. She is professional and understanding of our needs.

Great customer service! Very informative, professional and courteous.

Excellent service, Bill was very patient and knowledgeable about the store

Marcos and Daniel are true professionals! Marcos answered all of my questions and concerns as we walked throughout the store In the end I was offered a fair price and a personal guarantee that they would be available should have any questions or concerns after the delivery

Great customer service! Ask for Bill.

Great experience, salesman was friendly and made our choice easy.

Vince M was amazing with us and took his time to help us pick out the perfect pieces for our home.

If you need a laugh or brand new beautiful deals on furniture. Dan is the man for the job!

Great Customer Service from Start to finish.

Dollar Bill, was amazing. He was so helpful with assisting me with finding the perfect bedroom in set for my teenage son.

Our sales Rep Dan was amazing! Very patient , friendly, and knowledgeable. Great experience and great customer service !

We had an excellent experience. Bill Wakim, the sales associate, was extremely friendly and helpful as we chose new living room furniture. I would highly recommend Ashley Furniture Store.

My experience was excellent customer service and very friendly staff.

Melissa and Marcus were great! Made the process fun, took their time and answered all the questions we had. Very patient. Essentially helping us pick pieces that will work in our home. Very satisfied!

Luis was our sales guy, he was very friendly and nice.

DO NOT BUY FROM BILL (William Wakin) this salesperson will give you zero support after the sale. He just wants to sell and after that he doesn’t care about clients. BUYING FROM ASHLEY WAS THE WORST EXPERIENCE EVER AND I WILL NEVER BUY FROM THEM AGAIN. I tried Living Spaces also and it was a very different experience

Everyone was friendly and made our time there fun and hassle free.

(Translated by Google) Buying at Ashley was easier and more comfortable, we were assisted by an associate who was the nicest person in helping us and obtaining the best comparative price!! Thank you very much Luis De La Garza! (Original) Comprar en Ashley fue de más fácil y confortarte , nos atendió un asociando que fue de lo más linda persona en ayudarnos y obtener el mejor precio comparativo !! Muchísimas gracias Luis De La Garza!

If your looking for furniture go to Ashley's and see Marcus. He was so friendly, nice, and gave us our space to look around. He would check on us and tell you everything about the piece. He knows what he's doing.

I had a great experience at Ashley’s Furniture Store, since the moment I walk in I was greeted by Juan Ibarra and treated with kindness and respect, I was helped to choose what I was looking for and made a transaction smoothly! Great Job choosing your sales associates Ashley!

Miss Lee Connor was very professional. And a great sales person, not pushy, very polite and super helpful. When we go back, will ask for her again .

Great customer service, prompt attention and answers to all my questions. This location has a great selection on furniture. Kennith with Acima and David Hernandez were patient and provided excellent service. I would recommend this Ashley Furniture location to all my family & friends.

Great customer service

The price was cheaper online than the store and if I would have ordered online it would’ve shipped to my house for free, instead I have to pick it up or pay the $69 delivery fee. Went to pick up my order once they told me it was ready at the warehouse, no one answered the phone and of course they don’t have a front desk clerk to answer questions. I just cancelled the order and won’t deal with this company

We have great appreciation for Christina at the Live Oak location. Last November 2023 we bought a couch and chair. Three weeks ago (September 2024) I went back and bought another chair, two end tables and a coffee table. She was so very patient with us. She took her time, and showed us all different styles and colors that would match our furniture. I would definitely recommend her to any of my friends that were looking for furniture. Please tell her thank you and she deserves a bonus!

Sales Team provided excellent service! Rudy the Sales Manager was absolutely outstanding in customer service!

Nico was very helpful and super accommodating!!!

Alex, Vincent and Kenneth made the furniture buying process very smooth and easy! Would not recommend anyone else!

Very good explanation of all the products that we were purchasing

Got exactly what i wanted with ease. Great customer service and understanding. Definitely have a customer for life.

All is good with salesman and very comfortable knowledgeable and versatile

Excellent customer service

Very friendly atmosphere. We will continue to buy our furniture at Ashleys because they always great prices and sales.

I will never purchase from Ashley furniture again! We have been waiting for our replacement coffee table for 2 months and were told it will be possibly another month. Table was delivered with scratches all over technician refused to assemble when we had white glove services. Terrible

Our sale representative Chris was professional and personable he got us the best deal possible for our budget.. definitely a happy customer ! Ashley has been my go to for furniture. My mom and dad shop there as well. Looking forward to receiving my new purchase!

Great shopping experience staff was friendly, knowledgeable, helpful. Best of all it didn't take all day to

We had a great experience we found exactly what we were looking for. Luis was a great salesperson very informed very professional no hard sale loved it.

Ashley Furniture has excellent customer service!

We knew what we wanted when we went in and Adrian helped us out. It was easy as pie.

The Staff at your store is very friendly. I was greeted right away and made me feel at home.

Dan Niegos was very helpful.

DONT BUY FROM ANY ASHLEY STORE. I’ve had a bad experience with Bill (William Wakin) I’ve been asking several times to cancel my extended coverage option and he isn’t responding or helping but when you’re going to purchase stuff they’re so attentive These are liars and dishonest company. They promised our furniture in September and just brought us some of it. Now that we have some of the matching pieces they are postponing the rest of matching pieces until two months later and we can’t even cancel the whole thing because we have pieces that won’t match if we purchase from another store. They also push the extended warranty so much like they have to meet some sales goals with that. Don’t buy it. It’s a scam to get more money from you. I recommend LIVING SPACES. It’s a much more professional and honest store.

I'm am very pleased with the purchase I bought at Ashley yesterday. The quality is great, the prices is Fantastic.

Wish I could leave zero stars. The salesman put the wrong address in for finance and delivery. I caught it on the paperwork and supposedly he fixed it. The paperwork that I signed has the correct address on it. Got a text to set up delivery to the wrong address. Good luck fixing that. Ashley HomeStore does not have a customer service that you can talk to you about issues. I started a chat to attempt to fix the address issue. Whoever is monitoring the chat would just disappear. It took almost an hour to get the correct address put in. Once that was fixed, I asked what I was supposed to do about the finance company having the wrong address. They told me I would get my first bill a month after receiving delivery and that I could fix it then. I am the customer. Why am I fixing anything? I am going into the store in person to cancel the entire order.

At the moment of sale everything is beautiful. I suppose to receive my order on Saturday, and it only arrived one item and it was the wrong one. So now nobody knows anything, and the supervisor never responded is always at a meeting.

My salesman Vincent was very helpful.

Very helpful and knowledgeable. Will be going back.

Very kind and helpful. Informative and knowledgeable on how to meets our needs x

I'm very disappointed in my experience this time. I purchased a dining set on Saturday and was told it was scheduled for delivery on September 5th. I had not received a call yet from the delivery service, so I called and the automated system said it was scheduled now for September 6th. When I didn't get a call today I called to to talk to an actual person. I was told it was never scheduled by the sales person. Now I have to wait another week, and they didn't even offer to waive the delivery fee!!

Dillion was a most pleasant and helpful salesman. I will most definitely shop at there again.

Nice store, friendly staff, Juan was great to work with.

Nicholas was great ! Very helpful! Thank you for helping my family and I find our perfect family couches😊

My experience was horrible, Chris was my sales associate at the live oak store. Initially I thought he was helpful but it turned for the worse as soon as he sent me the link with the wrong price for the item but I was patient and simply asked for a new one. Then he sent me a new link and it didn’t work. I called him and he took the payment over the phone and stated he could drop my item off or I could pick it up in New Braufels the next day. We went to New Braufels which is not close the next day and was told the item is not even available until Friday. Needless to say I texted Chris and he said sorry he didn’t know however the New Braufels store said they all have access to the same system and he should have known.

Chris was awesome he promised to call me back and he did. Was very professional and courteous. I was very pleased with the service he provided.

We purchased a dinette set from Ashley that was on ‘clearance.’ The chairs are comfortable and have back support so we took the set home ourselves from the store. Unfortunately, we got the white chairs and the black table in the house and one of the table legs fell off! And now notice the chair legs are uneven and wobbly. Since it is a clearance item we cannot get service to repair. It is an “As Is” item with no coverage. We have tried screwing leg back on and super glue to no avail. Now I know why the set sat for 2 weeks in the store.

My husband and I purchased a couch today from Ashley furniture. David was our salesperson whom we’ve used before for past purchases. He is awesome and always makes the transactions easy. He does his best to offer many financing options without the pressure of buying. Overall, shopping here has been a great experience!

No pressure. Nice selection of furniture to look at.

Great customer service too! Adrian was very helpful and great overall

Nico was very helpful. He showed us what we were looking for but was not pushy.He answered all of our questions and completed the sale fast. We have bought numerous items at Ashley in the past and have always been very happy with the nice quality.

Luis was very pleasant and helpful. We found what I was looking for in about 30 minutes and ordered it for me. I'm very pleased with the customer service, thank you Luis.

The store was very clean and up beat. Robert approached and greeted us as we walked in. He explained the sales that were going and gave us our space but was close by for any questions and helped through the process of getting what we needed. In addition he let us know about the 3 financing options we had. There was a great selection through out the store. Thanks Robert and the rest of the store for a great experience.

The staff in there were professional and helpful! They helped us find the exact dining set and mattress for our home.

I had a very pleasant experience and Dan was super helpful assisting us with what we were looking for our new home. I plan to go make and get my other furniture from there.

Excellent service!! No pressure!! Great Saleman!! Rudy B. Is your guy!

Chris was helpful and friendly from the moment we walked in the door. He is really knowledgeable, listened to what I was looking for and even did a great job with my kids! The prices were great and I love that I have two years no interest to pay everything off!!!

Very easy and quick sale! Got exactly what we we’re looking for and love it!

My husband and I went to look at firm mattresses. The experience was great. We were shown a few by experienced employee and they were patient with him. He finally decided on one. Then also ended up getting a recliner too. Marcus Newton was very nice and talked with us. He answered our questions. My husband left happy and so I was happy too. Thank you Ashley Team

3 different stores and I couldn’t find what I wanted. Walked into and was greeted by Chris Rios. Chris Rios was unbelievably amazing! Answered all my questions, patient, kind. I will not shop anywhere else. Chris made a life time customer! Thank you Chris!

Very helpful

Awesome service ask for Dan

Marcos Perez and the Ashley’s staff were very welcoming and helpful, was an enjoyable buying experience!!

Reat sales person vincent. Showroom had lots of choices.

Marcos P. Was amazing he answered all our questions and gave us space to wander and find what we were looking for. Thank you Marcos and we will be back for more of our furniture needs!

Absolutely wonderful shopping experience! Greeted by Cristina when we walked in, & we let her know we were browsing for a couch. We weren’t expecting to find anything but we were wrong! Cristina was so friendly and helpful throughout our whole visit there, and she helped us decide on the most wonderful couch, chair & ottoman set. Can’t wait to get in our home. Thank you!

I had an excellent experience with Marcos, he was very supportive and helpful with my selection.

Marcus was awesome, he was patient and gave us many options. Can say enough, a great customer oriented salesperson. Give him a promotion!!

The experience was awesome we fond what we need for are home , Juan is a great salesman he show us around, an make us feel at home , thanks.

Vincent was very helpful and assisted us while making us feel at home. He didn’t pressure us into any purchase and was very patient. Thank you Vincent for your professionalism, patient and politeness. Ashley Furniture will always go far with employees like Vincent. Thank you

José, was polite, and went out of his way to get me a good deal. I appreciate his thoughtfulness and expertise to make me feel at home and get a great couch and a deal at a good price and comparable to other stores.

Luis was extremely helpful and friendly!!

Christopher was pleasant to do business with . Made us feel at home .

What a great buying experience. Robert was so friendly and helpful.Ashley furniture met all my needs. Thanks so much, I will definitely be referring all my friends and family

There was no pressure by any sales person when we walked in. They directed towards the area where the furniture we were looking for was located and gave us time to look around. Then answered all our questions. Dan was great!

Staff was very helpful

Very nice experience with saleswoman.

Bot gave me excellent customer service. Bot was so professional and extremely nice. He gave me exactly what I was looking for so I will definitely come back just to give him any of my services.

Jacklyn was delightful to work with. She helped us get what we wanted & ensured we got the best deal.

Do disappointed in Ashley's.!! We have bought furniture numerous times here and has had the worse experience EVER. Our sales man Dylan quoted us a price and forgot to add a piece of the bedding, so got another quote. When Ashley's delivered our furniture Dylan forgot to add another piece of the bed and now can't put the bed together. After calling 7 times we have been promised a call back, been hung up on and was told a manger will be in contact, and none of that has yet to happen 😕. We were told we could go pick up the missing piece 30 mins away (hour round trip). When we called to verify this another representative stated our missing piece was on back order. We sit here waiting for a phone call that seems will never come, Ashley's you are making it hard to continue business with you!!

Great Sales Person Mayra Ocegueda was patient, courteous, kind and very informative. She works with you.

Luis and Vincent were amazing in helping me pick out my first couch! Will definitely be going back to get more furniture in the future!

The moment we walked in my son and I were welcomed with a cheerful smile at the door by Chris. I explained to him that the piece we were shopping for would be very sentimental, a memorial table for my beloved husband. He was very personable, relatable, and kind. I appreciate his help in making the right choice for such an important purchase.

Prompt delivery and set up.

Thanks so much

Bought sectional early June w/financing. Sales said delivery within two weeks & we’d get call to schedule. Gave us her phone number incase we had questions, concerns or needed help. No call, but texted to schedule (used wrong number, not primary on account), delivery dates were in a month, chose earliest in early July. Delayed until late in July. Delivery came. Piece was torn and only partial delivery. White glove service is screwing feet on crooked. Tried to call sales rep. Phone seemed disconnected but figured out to call twice in a row and it rang and left a message. No call back. Tried to get customer service. No option to talk to anyone in call and no way to get through to anyone at store. Eventually typed live agent in text convo and waited. Delivery was on phone with Ashley. Talked to rep delivery called, she thought that we thought the couch was used. Told her we didn’t think it was used, but it had a tear in one of the pieces and it wasn’t all there. Delivery told her we thought it was used, even though we had shown him exactly where the tear was. She didn’t want to listen and was very hard to talk to. Got a call back from typing live agent, someone else. Asked if I keep a partial delivery could I end up stuck with it if they can’t deliver the other pieces and he said potentially yes and I got him to admit that we should refuse entire delivery, even though he didn’t want to admit that. We refused it and told them to put no partial on it. We got delivery report, it had a very argumentatively toned portion that said the customer insisted that the couch was used even though it was new and in perfect condition. We never said that. Called sales rep next day. Answered “Hello”, rude tone. Had to ask if this was her. Changed her tone when I told her we were leaning toward canceling and told her what happened. She said she wasn’t at work but she would talk to her manager about compensating us and that they’d try to make sure we didn’t get the same delivery guys next time, I’d hear from her by 1 next day. Within an hour I got a call from a customer rep to reschedule. They scheduled it for Monday. Next day passed no call. Husband called her the next day. She said she was no longer with Ashley and would ask her manager to call us. No call. We pushed delivery back to give them chances to make it right. Monday delivery date gave no time to resolve anything which is also interesting that someone called and pushed that date on me. Tried to call, difficult. Automated system first and then push zero a whole bunch, doesn’t work consistently. Finally got through, customer rep got with her manager while on phone to compensate us by waiving the delivery fee. They said we’d get confirmation within 48 to 72 hours. Never got confirmation and pushed the delivery back again. Called them(difficult to get a person again, inconsistent) to ask about confirmation, turns out we’d have to wait two billing cycles for it to go on our account and they have no way to provide a confirmation, we just have to trust them. Nope we’re canceling. They said they cancelled and we’ll get a confirmation. No confirmation, we’ve talked to several people and they said we’d get a confirmation of cancellation and one finally admitted they don’t give confirmations of cancellation. She sent a screen shot but it’s just a zoomed in, cut off screen, that just has a date and says: cancellation “Manager approved exception”. No name, no order number. What a joke. She said that synchrony account should be automatically cancelled but admitted it was a good idea to call them to make sure. Worst I have ever encountered in my life trying to purchase something and they won’t provide an invoice of cancellation for my records which is extremely concerning. My credit also went down. Don’t accept a partial delivery, that is a tactic to get you stuck with keeping damaged furniture. Without reform, I predict the company will go out of business within a few years.

Dylan was great and very informative. My wife and I had tons of questions and he was there with all the answers. We ended up getting a bedroom set and a sectional . The sales are crazy right now so when you go make sure to ask for Dylan

Jacqueline Amd Mayra are amazing

𝙸𝚝 𝚠𝚊𝚜 𝚗𝚒𝚌𝚎.

We came in today to sit in some dining chairs I have been eyeballing online and we loved them and ordered 8. We also looked at a leather sectional and will decide soon. The showroom was clean and well laid out. Sales help was around every corner which I found nice. We were greeted when we entered the store and thanked on the way out. Our salesman was fantastic, knowledgeable and personable. We have never been to an Ashley Store, but will definitely comeback. ...and then there is that sectional I am going to measure for and work on hubby to buy. Thank you for the great experience today!

Robert did an amazing job of helping us find great pieces that were not only comfortable, but fit our budget.

Found more of what I was looking for!

Dylan was very professional and was able to answer all of my questions!! I had a great experience!

My experience was great and salesman Juan was excellent very professional and knowledgeable. Thx for great customer service

I'm a repeat customer because the furniture not only esthetically catches the eye, but the pieces are high quality! Speaking of high, a week prior we saw this piece that was so comfortable but more than I wanted to spend. This week, I woke up in the middle of the night and googled, who has the best sectionals near me? Ashley came up, with a July sale and a grey couch that was in budget. My husband and I went to Ashley's the very next day. Found out from Johnathan that the sectional was sold. Showed him the couch I saw the previous week and it was not apart of the Labor Day sale. I asked for a better price and a discount for paying cash, including military discount. Johnathan is not a salesperson, I think he's a manager because he came through with a really good price that we couldn't resist. He introduced us to Adrian who wrote up the paperwork and in excited!

Great service

All of the sales persons at the Live Oak location are very professional especially Mr. David Hernandez who was very attentive and once we found the items that I was mostly interested in the transactions went very smoothly!

Thanks to Marcus, I found a desk, chair and small sofa at very good prices.

Our original rep was Chris but ended up with Dan assisting as well. They had a great collection of furniture to look through. We found a few pieces that they easily.assisted with financing. It was a wonderful experience and didn't take long to complete.

You should let your customers know that your warehouse pick up is first come, first serve. You wasted my whole day! It was a terrible experience to say the least.

Had a great experience. Chris was great and very knowledgeable.

I am so happy we kept Robert’s card! We visited this furniture store a week ago but we weren’t ready. A week and 10 furniture shopping trips later, we texted Robert Farley and told him we were ready to buy. He was calm, cool and very knowledgeable. We will refer him to friends in the future! Thank you

The furniture is nice as we all should know but what surprised me is the level of knowledge and expertise from the staff. They were incredibly helpful and the process was simple. Thank you to the entire staff.

(Translated by Google) Very good treatment 👌🏻 (Original) Muy buen trato 👌🏻

Oversized recliner is perfect! Sales team skills were friendly, knowledgeable and a pleasure to deal with. Chris Rios was a great Salesman!

Very helpful throughout the whole experience

Working with Mayra was an absolute pleasure. Their dedication to making the furniture purchasing process seamless and enjoyable was truly remarkable. It's rare to encounter someone who combines professionalism with such a personal touch. Thank you, Mayra for your exceptional service and for making this process so effortless!

UPDATE 1 Sept: delivery was made and the item is everything we wanted and exactly as it was explained. Only issue is they didn’t give us all 4 pillows and when reaching out we haven’t heard back. Mayra was honestly the best representative I’ve ever worked with for Ashley’s furniture. She was so helpful, communicative, and gave such valuable input to what I would love. She helped me find something that I need for my dog to match what I want for my space. Love her!

Lee was amazing. She was so attentive and recommended an upholstered sleigh bed to us based on what my wife suggested. Bottom line: my wife loves the selection we made and it's because of Lee. Thank you Lee!

Deal we got was great. The recliners are amazing and my husband loves them so comfortable, the speaker is loud and sounds clear. Love it

It was my first time at this store and I was going to browse around but since the moment that me and my boyfriend got there we were welcomed with smiles. Mr. Chris Rios gave us information and let us look around without being followed by him the whole time. He then approached us and asked if everything was good and helped us in some questions and concerns. He was really helpful and knowledgeable! He went over every step regarding the finishing process and delivery. Will be coming back for more furniture!

Furniture got here on time, in great shape. Great job!

The best attention, all the people are working for giving you the best experience

(Translated by Google) excellent service from Mayra Ocegueda very friendly at all times, very professional and with a lot of respect. (Original) excelente servicio de Mayra Ocegueda muy amable en todo momento muy profecional y con mucho respeto.

I worked with Dylan to purchase a $200 rug and a $570 couch. The couch was delivered as usual, however the rug (that was a part of the same order) was delivered over 550 miles away although being thoroughly told to update the address. Long story short, almost a month later I still do not have the rug. Also, the salesman, Dylan, was very quick to catch an attitude and refuse me information about my order, on top of ignoring my husband's attempts to receive a coherent and truthful answer. I've easily spent over $18,000 with this company in the span of 2 years and this is how I am treated? Laughable at best. Honestly, take your time, money, and sanity elsewhere.

Though the service received was pleasant and fair at the Ashley Live Oak location; the self pick-up service located at 1431 FM 1101 New Braunfels was VERY UNORGANIZED and frustrating. Not customer service and lack of communication as to the process of their pick procedures was poorly lacking!!!!!!! The number that paperwork and number on table goes to a voicemail and if hadn't asked someone standing around wouldn't have known there is a pickup line you need to drive your vehicle to get in line. Could have been 2 cars ahead had I known this information.

Thanks Luis for your help and patience!

Salesman (Juan) did a great job showing us all the furniture that we were looking for and we ended up purchasing over $20k.

Dylan was great and got us a great deal on our new couch can't wait to get it

Shelby was very helpful and made shopping easy

Friendly, helpful, wide selection it was a great experience! Shelby was the best!

Young lady, who helped with our purchase was amazing and answer all of our questions with our purchase

I have purchased all my furniture from the Ashley Furniture located in Live Oak. Vincent Martinez is by far the best sales man that I have worked with. He is very knowledgeable, detailed, and professional. I highly recommend him to anyone buying a bed. Christina Lopez is fantastic as well. She is friendly, knowledgeable and thorough. I highly recommend her for those in search of the perfect furniture!

Was lied to and then my couch delivery was cancelled without notice. I called and the woman on the phone told me they don’t do partial deliveries even though another woman on Thursday told me they would deliver the available piece. I’m not playing games. I canceled my order and got a refund.

BEWARE WHEN COMING TO THIS LOCATION. My mother purchased a $3000 + bedroom set CASH and the manager said he could “bless her” by giving her free delivery. YEAH RIGHT!!! when she got called to confirm her free delivery… it turns out she was set to pickup her furniture. Then they dig more and see she did pay for delivery they just put it in with the end table price. She has attempted multiple times to have somebody call her and fix this and no one is willing to refund her, her money back!!! SAVE YOURSELF THE HASTLE AND DONT EVER SAY YES TO FREE DELIVERY BECAUSE THERES NO SUCH THING!!!

The bed came with out the box spring, there's nothing to support the mattress,

Nick was so patient and helpful. I’ve been looking for a sofa for over a month and he made my quest a “thing of the past!!”

High pressure sales people. They pushed bedding on me when I was looking for loveseat. They use “fuzzy” math to figure up your bill and payment. They fail to disclose special discounts! I left spending $10,000, and was not comfortable with my purchases!

Marcus, the sales rep was very polite and pleasant with his interaction with us. As we were contemplating the purchase, his help and attention to us was the tipping point on us moving forward with the purchase. The remodel of the store looked great and the payment process was also better then in the past

As someone who’s in sales I can appreciate someone who is genuine and loves what they do. Jonathan is world class and I definitely will be doing business again!

Adrian was a great pleasure to work with and was a key factor in our decision for purchase. Plus the playing of Christian music during part of our shopping was so calming. One of the better experiences in a furniture store.

First time at this store and it was a pleasant experience. David Hernandez was very nice. He allowed me time and space to look around. Not a aggressive sales person which I enjoyed. He was very helpful offered me a deal I couldn’t resist . I came out of their store an hour later and I bought the living room set that I wanted.

Good prices!

Never never again, I bought a sofa 3 months ago (they told me that it would be 2 to 3 weeks) and it turned out much longer, and the long-awaited day arrived to go pick up the 3-piece sofa (35 min drive from the store) I was on my way and the distribution center called me and says that the 3rd piece arrived broken and they will not give it to me until after 2 more weeks, well I agreed to pick up the remaining pieces and waited 2:30 hours to pick up those pieces and now I am here waiting in line to pick up the piece that I had to do obtained from the beginning but now I have to wait again another 2 hours.

Jackie was a big help. Not pushy, or over bearing. She answer our questions in a friendly and professional manner.

Great customer service. Helped me with everything I needed and didn’t feel pressured. Highly recommend

Vincent was super easy to work with. The best part is he didn’t hover. He pointed us in the right direction of sectionals and let us go. There was no awkward salesman situation happening. Once we picked one he worked fast and got everything done over the phone and email.

I had a wonderful experience found everything I needed and my want list. The entire staff was awesome especially Myria and Rudy

Chris was great easy checkout

Very helpful and knowledgeable service.

Happy customer

Very professional experience. Mr. Bill was very knowledgeable of all merchandise. He is an asset to your company.

Excellent service not pushy and patient

I went in “knowing” what I wanted but with the help of an awesome salesman Daniel N. I found a sofa and love seat so much better than the one I had my heart set on. And it was cheaper!!!

Shopping at the store was easy and great. Know what we wanted, Vincent was great at getting us the best price. Now we are waiting on furniture to arrive and I will give review for delivery and build.

We were able to find a wide selection at great prices! The salesman was polite and very helpful in assisting us in finding exactly what we needed and receiving it on time.

Very helpful staff and amazing deals!

Quick and efficient staff. I called and placed an order, paid for it all through email. Vincent was very helpful.

Mayra was extremely helpful in helping us to find the right loveseat for our home.

Jacklyn was very nice and helpful in helping us selecting a recliner

Luis, our sales rep gave us complete autonomy to shop without standing over our shoulders and to consult him if we were interested. Thus, we didn't as though we were being hassled or rushed to shop. We were pleased with his outstanding customer service. Ultimately, we made a huge purchase and left completely satisfied.

Myra and Dan were fantastic and helped my family tremendously!

Marcus is the one to see at Ashley! We were very impressed by the store. Marcus walked us through the entire process. We just moved to the area and we bought furniture at Ashley and did not have to shop around for the best price. Highly recommend!

Great customer service from Rudy Benitez the sales manager

Quick and easy from the moment you walk in. Greeted and walked thru what I was looking for and landed on an amazing couch.

I had a very good experience. Olivia was very helpful and informative.

Mayra Alawar was excellent in her attention to detail and not being overly aggressive with trying to make a sale. Not to mention her interior designer experience helped tremendously with trying to decide what furniture to purchase to best suit our financial needs and what is best to fit in our home. Will definitely be going back in the future to see Mayra Alawar!!!

Amazing service from the moment we walked in. I can’t wait to get our new furniture it’s so perfect!!

Montez was our Salesperson and I must say he was extremely helpful, answered all of our questions, we told him what we were looking for and he showed us the right items. Our daughter and son in law recommended him and we're absolutely greatful. Definitely need more Salespeople like him. Definitely will spread the word to family and friends.

I was extremely pleased with my experience at Ashley Furniture. The show room is beautiful and the employees were very helpful and so friendly. I will be back to shop again. I highly recommend this store. Thank you Lee O'Connor! I

Love Ashley Homestore, all my furniture from the living room, to the bedroom, and now the dining room is from Ashley. Christina Lopez from the San Antonio, TX on Pat Booker Rd was a pleasure to work and deal with, negotiated what I felt like was a fair price for the dining room set I bought, and was a breeze!

My husband and I were in search for a couch and after a terrible "used car salesman" experience at the Ashley Store off Dezavala, we went to the Live Oak store and had a much better experience. Resulting in a sale and extra discounts. Thank you to Marcus and team for helping us upgrade our space with a great piece. Appreciate the fun experience and conversation, and we look forward to working with this store again soon.

nice and friendly , sale person very professional easy to talk. they were infrom time to time til delivered date.. today i got my furnitures 2 guys did good fast awesome well done

Had to edit my rating. I waited a week and a half to have my sofa delivered and here we are, 3 days before the scheduled delivery date only to be told there is a delay and I have to reschedule delivery. Their delivery format combined with my work schedule only allows for me to have delivery on the weekends so I have to wait yet another week.

The entire process from walking into the store to delivery was great! Our salesman Bill was fantastic. He went above and beyond working with us to find the right living room furniture for our new home. Even after having to change our order from a sectional to just a couch and loveseat due to sizing, Bill and his manager made it work for us and it was a smooth transition. Will definitely recommend and return in the future.

Second time buying from Ashley, first time didn’t have a great experience, seller was trying just to push the sell and really not caring about what I wanted, but I picked what I wanted and several years later the quality held up well in that dining set. Second time was fantastic, first Luis approached to us, pointed in the right direction and we found a great set, then Cristina Lopez showed us the several items matching what we were looking for, always caring for us and what we wanted and made the whole process a breeze.

Vincent was great! He was professional and knowledgeable, one of the best sales people I've ever dealt with.

Staff is knowledgeable of inventory and provided suggestions/ alternatives to our description of what we were looking for in the moment. Everyone was patient, as our quick browsing of the store, turned into a shopping and purchase with a 3 year old toddler with us.

The AshleyL Live Oak Sales were very knowledgeable about the current discounts available for the dining room tables & chairs I was looking for... They were also quite patient... The store normally closes at 9pm... I arrived at the store at 8:45pm and the sales staff stayed till 10pm so I could make a decision... I also found that Ashley's had a wider variety of dining sets to choose from than other stores I had shopped..

Dan was a great help and made the process easy!

I would avoid purchasing anything from Ashley Furniture due to their reoccurring order delays and inconsistency. I purchased a dresser that was delayed and rescheduled for delivery THREE times before i finally decided to just cancel. This is not the first time I've had this issue with Ashley Furniture.

Sales personnel are extremely kind and give you the space to shop without all the pressure of purchasing.

Everything was a great experience

Great service easy checkout .

Really good staff, good service they answered all the questions we had and they have great quality furniture. Thank you, Ashley.

I got the product l was looking for and the salesperson was very helpful

Mayra did an outstanding job working with us to receive the best deal possible. We look forward to receiving our new bedroom set.

I purchased furniture that was supposed to be delivered on 5/22 but no one ever showed up. When I called the store, a manager said the delivery was rescheduled for 5/28 but I wasn't going to be in town. So I canceled the order. I went back in to repurchase the furniture and had the delivery rescheduled for 6/5. The wrong headboard was delivered so I refused the order. I never signed anything for the order but when I got a copy of the deliver, I saw the delivery drivers forged my signature on their paperwork. I called the store and spoke to Rudy, the "manager" who said there wasn't anything he could do to help me and I needed to just call customer service. This store is great about taking your money but not helping you when you need help with your purchase. I reached out to my salesperson for help, Leigh and she was no help either. As of today6/17 the store manager or owner has bothered to contact me.

The furniture is garbage and worse is the customer service! They stand behind nothing they sell

I had such a lovely experience furniture shopping despite the remodeling, i can’t wait to visit again when it’s all done! Very attentive with showing me options for the ideas i had in mind and we placed an order in store in no time! Delivery was also great!

Went in to ‘look around’ and ended up finding the couch we’ve been wanting, great deal given and straight forward sales service! Would recommend this location!!

Nick was AMAZING. so patient and took time to get to know my style and likes/dislikes. He was very personable.

Excellent sales representative. Explained that my son told me to pick out a couch(birthday and mother's day gitf), call him and hand the phone to the salesman. The salesman handle the situation. I receive my gift this Thursday. We'll I didn't receive my couch on Thursday. I waited all day at home. No call to let me know that the couch wo t be delivered. So upset. Had to go back to Ashley furniture store. Had to go to their warehouse to pick up the couch on Saturday. SMH

My wife and I went to buy a sofa set and mattress and while there we were helped by Dylan and Juan both were very knowledgeable and courteous they both spent a lot of time with us going over everything and answering our questions and did not hurry us at all.

It was easy and convenient to purchase a sofa that my wife was wanting got a good price on it and 0% interest financing, which is great too. The sales person that waited on us. He was very nice and he Not pushy or trying to hover over us while we were trying to make our decision to buy. It was very helpful.

(Translated by Google) Hello! The furniture is nice but I don't recommend buying it, look for another store. We had a problem, they charged us twice for some furniture and no matter how much we went, they didn't want to refund us until my aunt threatened that she was going to go to the police. That's when they finally refunded me. Mom had brought out two bed bases with the backrest and a dresser for my daughters, everything was fine until we saw that she had until May 31, 2024 to settle the account of 1012.00 if she could not continue with her payments week by week because they were not even a month. per month but it went up to 3000, almost double the amount because this is how this financing is called ACIMA, do not take out credit with them, I already made my payment to settle and even though I had automatic payments, they took out the automatic payment, I spoke to see if they would reimburse me and they didn't come up with an excuse. This was my experience, I hope it helps you, good luck. (Original) Hola! Los muebles si están bonitos pero no recomiendo que compren busquen otra tienda tuvimos un problema se cobraron dos veces unos muebles y por más que íbamos no nos querían reembolsar hasta que mi tía amenazó que iba a ir a la policía fue cuando al fin reembolsaron, mi mamá había sacado dos bases de camas con el respaldo y un peinador para mis hijas todo bien hasta que vimos que tenia hasta el 31 de mayo 2024 para liquidar la cuenta de 1012.00 si no podía seguir con sus pagos de semana por semana porque ni eran mes por mes pero subía a 3000 casi el doble de la cantidad que porque así esta ese financiamiento se llama ACIMA no saquen crédito con ellos ya hice mi pago para liquidar y aun así como tenia pagos automáticos me sacaron el pago automático hable para ver si me reembolsaban y no se sacaron un pretexto. Esta fue mi experiencia espero y les sirva, suerte.

The salesman was very friend, courteous and helpful . Best experience. Would advise to go the store was great

Sales person very knowledgeable & considerate.

I went there looking for some furniture, a bedroom set specifically, and I would say in no longer than 5 minutes, Bill the sales guy showed me exactly what I was looking for. Don't ask me how he knew! I'll be going back because I need some dining room furniture too... Thanks Bill,

Shopping for dining room set. Sales rep was immediately willing to work with me and gave me the best deal on first shot.

Thank You so much Myra for your great attention and professionalism!

Jackie was a great help. Very patient with us and was very knowledgeable.

Met at the door and treated great. Found what we wanted and with a reasonable delivery date.

Great customer service by Dan and the Ashley Team.

Dylan was so helpful and kind. Thanks

Bill was the reason we stayed. Awesome experience and will be back for more.

Greeted immediately. Questions answered knowledgeably. Helped me get exactly what I wanted In and out in an hour and left happy

Nico was very informative. He was friendly and not pushy, which we appreciated.

Our sales person, Vincent Martinez, was very knowledgeable about the different mattresses, mattress bases, and the bedroom set we were interested in. He helped us with financing as well. Vincent was a pleasure to work with.

Very knowledgeable & helpful sales person! The store has such a nice selection and variety of furniture and accessories w a pleasing layout and very clean.

Great experience great sales rep very proficient

Tommy was a friendly patient salesman. He left us to discuss things and checked in on us periodically. If he wasn’t sure of an answer to a question, he’d say so and then find out or verify.

Great experience with Nick.

Excellent customer service. Very willing to help

We loved our shopping experience at Ashley. Everyone was attentive and it was relaxing and enjoyable. We intend to go again for other furniture in the future.

I had the best expirence buying my couch.everyone was great.

We had a wonderful shopping experience at this Ashley’s. Our store associate, Francisco, guided us in the right direction. He was knowledgeable, professional, and personable. The quality of the furniture we selected is immediately observable. I am looking forward to receiving our new furniture set this week!

Myra was our sales person and she was very helpful and informative. We appreciated the overall customer service experience in this Ashley location. I would be back for future purchases.

Great salesman (Dan). Great selection of furniture and good financing options!

I had a very pleasant experience at my local Ashley Home Store in Live Oak. Margie, was so helpful with my purchase, will most definitely be back for my furniture needs!

Mayra O. was the one who helped us and she was amazing. I loved her! She was so nice and sweet as well as very attentive and professional. She made my upstairs living room a dream come true and she helped us so much! The whole Ashley team in general was also very nice and helpful also. As well as Ken from finance! He also helped us a lot. Thank you Mayra and the Ashley team for making it happen for us 🫶🏻

It was gratifying. Dan worked so hard to ensure I got the furniture I desired. Jonathan, the store manager, met us and shared “Purchase with a Purpose.” I will be returning shortly. P Boykin.

Our experience with (Ashley Furniture) started with a phone call asking about their Memorial Day sales flyer. I first tried calling, but I was put to a voicemail, so I just hung up. After 5 minutes or so I got a call from Chris at Ashley’s Furniture, explaining that the phone system was experiencing issues and asked me how he could help me with explaining what I was looking for. I got my answer rapidly and Chris suggested I stop by to see differences in their pieces. I accepted the offer and the long and short of the story is we went with with exactly what we needed… our floor sales person “LEE” was the best and helpful in getting what we us and buying the pieces we were looking to buy. LEE was quite knowledgeable in the product and found the product… Well done and respect to Lee, virtual hugs hugs as well. Thank you to Lee and Chris… feeling great about our decision to purchase… yesterday

Lydia Garza was so helpful. We really enjoyed working with her.

Sales staff-Dan and Vincent-were excellent-even during the renovation! They were very helpful in the mattress selection process and both were extremely professional!

Staff were extremely helpful and got everything I needed at the price I was looking for.

Staff was friendly and professional! Had exactly what I was looking for which was a rocker recliner power! They worked with me on the price also! Very happy! Mayra was extremely helpful and very friendly!

After many years overseas we are returning to the US to build our dream home. This requires furniture. The Ashley Representatives Christine “Tina” and Chris were the perfect duo. We bought our first bedroom set from them and are planning to get more in the near future! Thank you Tina & Chis for being professional and knowledgeable! I am editing my review based on my total experience. I ordered my furniture weeks in advance. It was supposed to be delivered on June 1st. I received an automated message that my furniture would arrive between 10am and 1.30pm. I had a friend waiting in the new, empty apartment, I was away on business. At 11:37am I received another automated message saying my delivery would arrive between 4:30pm-7:30pm. I decided to call the number in the text message. Spoke to someone who didn’t speak good English and was told that the delivery would be there at 6pm. I called my friend and sent her home to stand by. At 5:45 I called the number again because I had not heard from the delivery driver as I was told I would. The same person that I spoke with previously told me that she did NOT know when I would get my delivery and I just needed to wait. I asked to speak to a Supervisor and she told me there was not one. They left at 5pm. I received a call from the delivery driver at 9:45pm telling me he was on the way. I told him there was no one there to accept the delivery. He made arrangements to come on Sunday at 11:00am. I gave him my friend’s number (that was in the delivery instructions) and told him to contact her. She met her at 9:30 instead of 11:00. The furniture was put together in haste. One of the drawers is off and doesn’t open and close properly. I had to order a part for it. When I called to order the part it was if the person I spoke to already knew I would be calling. Either she was told the drawer was faulty or this is a common problem…neither is good!! They left wooden chips in all the drawers, absolutely no clean up behind themselves. I have decided that I will seek out all other competitors before purchasing anything from Ashley’s ever again.

Mayra Ocegueda provided good service. Made the purchase experience stress free.

Very pleasant experience. I will be back.

Place was great very clean even with construction however if I wanted IKEA furniture that I get to put together that is where I would have gone. Best part no one said a thing about us having to put together.

Chris, thank you so much for your help! You made this process so easy! I'll definitely be reaching out to you on my next furniture purchase. Thank you once again!

Tommy and Bill were very professional. They both lived up to their word and gave us a great deal.

Took an hour to run a cc. The p.o.s. wasn't working, a 15min transaction turned in to 75 minutes. Aside from that, everything was awesome 👌

Sales rep was knowledgeable and patient. When asked what our price point was, she was able to get us below it! Store is being remodeled, but is still organized and well stocked. Good experience overall.

Walked in to look at night stands and we walked to the mattresses . Nick C. Who works at the Live oak store was very helpful , not over bearing . It was a pleasant and rather quick process . 👍🏽

My wife and I had one of the most blessed experiences we have had by stopping by looking for outdoor patio furniture and leaving with a new living room and table set. Marcos Perez was by far one of the best salesman we have dealt with. His professionalism and knowledge of the store products inside and blew our minds. I have to also say that Rudy is an Awesome coach, teacher, & mentor that the young salesman needs for our future. Keep up the great work and I truly hope that everyone can have the opportunity and experience we had today. May God continue to Bless the store and the Team🙏🏾

Very friendly answered my questions

Marcus was knowledgeable and personable. We're happy with the service we received and are hopeful the furniture we bought will last for years to come.

I really enjoy visiting the Ashley furniture store in Live Oak, Because of it's convenience in my area that I live but also because they are so friendly and know their products. I have been looking for a new mattress for several months but when Vince Martinez approached me and asked if he could help me . I said Yes then he showed me several types of mattresses to my delight I found one that made me happy. Price was great ,the whole process only took a few minutes with my new guarantee for 10 yrs . If your going ask for Vincent

Very professional and friendly staff. Easy to purchase and pick up from the warehouse. I will definitely be back!

Chris was great and helpful!

Amazing team and service

The salesman was very helpful and knowledgeable . Assisted and was helpful to myself.

Went looking for a new couch for my office and ended up getting such a good deal I bought a new bed also! Great service and good deals!

My nightmare with this place began shortly after delivery in February of 2023. I mistakenly ordered the wrong chaise for my sectional. I noticed after I returned from a vacation (the item was delivered a day before my departure). Upon my return I tried calling Ashley’s and I was told that they wouldn’t exchange the piece as it had been more than 72hrs that it was delivered. Ok fine. I guess I’ll pay for something that fit awkwardly in my living room. Flash forward to now. THE QUALITY OF THIS THING IS HORRIBLE. Worst experience ever. Definitely never purchasing at an Ashley’s again.

Thank you for quick efficient service.

Staff was knowledgeable and very helpful.

We received such good assistance From Tommy and Rudy when searching for a sectional. We were able to find a good price and the PERFECT couch for our home.

The sales team provided a great experience. It was minimal pressure and great help and selecting items and configuring a sectional for us. We will definitely be back. Thank you to Marcus Newton and his mentor Vincent! Superior Customer Service!

Great and professional customer service

Luis is the best. He is very kind, patient, and professional. Luis works hard to satisfy his customers. He is a great asset to Ashley Furniture.

Vincent was very friendly and extremely helpful he knew exactly what we were looking for and very efficient.

Kyle did an excellent job and ensuring we got the quality bedroom we wanted at an affordable price!…thanks, Kyle!

Very helpful staff. Great furniture

Everything went great with no issues, I will for sure be going back

Our salesman Kylle, did an amazing job of informing us about our selection choices and giving us time to browse and process our final selections.

Excellent Customer Service...

Love this team!!!!!

I don't even know where to start with our experience because it's been a time consuming, expensive, and very frustrating mess and this would take too long to explain. Literally no one other than Vince at the Live Oak store has been able to help and explain how our special process works in regards to us getting our merchandise credit. Thank you for your patience and excellent customer service. I hope others can learn from him because he's very knowledgeable and kind.

Our Sales Associate Dan was terrific, we have made most of our furniture purchases through Ashley over the past 20 years or so, good furniture and terrific service make it a pleasant experience.

I worked with Lydia today to help me purchase a recliner and a credenza. She was fantastic in helping with my selections. She showed me different options of both furniture pieces. I made my purchases and am very happy with them and look forward to having them in my home.😊

Friendly staff. Highly recommend!

The service we received was amazing! Mayra and Rudy were very helpful and answered all of our questioned. They’re down to earth with a cool attitude. Didn’t rush us with looking at things and trying to sale us on something we weren’t interested in. If you get the opportunity to go there please refer to them for your questions and/or future purchases.

Marcus was wonderful in showing what we were looking for. Didn't get my initial visual of furniture. But, none the less, the bedroom set we chose, is just as beautiful. Marcus, keep up the good job, your friendly demeanor will get you far. Ty

We had a wonderful experience with Juan at Ashley furniture , he was very patient & extremely kind showed us multiple options & got us the best deals ! Thank you !!

Go see Dan! He was extremely helpful and professional! I would highly recommend.

Sales team was very helpful without being pushy. Juan Ibarra was the best. Highly recommend anyone needing furniture ask for Juan

Rudy and Marcos were awesome! They were pretty busy but never made us feel rushed or forgotten. They even matched the price we found online no questions asked. We were in and out in about 30 mins. Great service!

Good salesman, very professional in his explanation of how the product works and he got us a discount on top of that.

Thank you to Leigh for being so helpful with our shopping for a new bedroom set! She was so patient and helpful in our decision. Also, thanks to Marcos for his knowledge on helping us choose a mattress! We appreciate you both.

Great experience, Juan and Management really worked hard and got us a super deal and a great pieceof furniture.. Thanks Juan

(Translated by Google) I would not recommend it to anyone, in 2022 my wife made a purchase in that place, and there was a product that we never received and it is being lost, we have been to the store many times and we are not given an answer and the only thing that What remains is to appoint a lawyer to resolve the summons (Original) Yo no se la recomendaría a nadie, en el 2022 mi esposa realizó una compra en ese lugar ,y hubo un producto que nunca recibimos y se nos esta combrando, hemos ido muchas veces a la tienda y no se nos da respuesta ya lo único que nos queda es nombrar un abogado para resolver la citación

The gentleman that helped us was patient and kind with us and was able to get us our mattress within our budget.

Lydia was amazing! Super sweet and very helpful!

Chris was genuinely concerned about our experience and did everything he could to take care of us. Stand up employee.

Very good service, excellent customer service with the employees 👏 👍

Shopping at Ashley was a great experience! Christine and Rudy were exceptionally friendly and helpful. They provided valuable information and helped us select an amazing couch with power recliners and some dining room chairs. I would definite recommend shopping at Ashley!

(Translated by Google) Very friendly staff and clean place (Original) Personal muy amable y lugar limpio

Very friendly and courteous

Friendly professional and efficient describes the type of service received at Ashley furniture store. I would recommend the selection found in the store and the quality of the service.

Christina offered excellent customer service, she gave me the time I needed to make an informed decision. I purchased a sectional and I’m so excited for the delivery in a few weeks

My Sales Agent Bill was phenomenal! He was extremely attentive when my husband and I explained what we were looking for, and immediately was able to begin educating us on products, features and prices that matched our search criteria, as to not waste any time showing us items he knew we did not want. He even offered clearance items to us that were great options at massive discounts. We are extremely happy with our purchase, and would definitely recommend Bill as your Ashley furniture, Live Oak Point Of Contact. ⭐️⭐️⭐️⭐️⭐️

Great experience! Customer service was excellent.

Rudy was super helpful with buying our sectional. Hand down best associate.

Very pleasant. Bill W was informative & not pressing. Understood my preferences. Made the sale!

Friendly service from the moment we walked in. Once we decided on our purchase the process went so smooth.

Great friendly service from Mayra. As soon as I walked in, a rep was there to greet me and guide me to what I was looking for based on my budget. Made the stressful expense of buying furniture very easy. Thank you!

Lydia is extremely help and knowledgeable.

Outstanding salesman!

Great experience, the gentleman who assisted us was very helpful and gave us space to look around, but was always there when needed. We look forward to our purchase arriving

Went in looking for a new bad, left with a new mattress. So glad we made the decision to listen to what the experts had to say

Dan was amazing and helpful. I was able to go right in and tell him exactly what I had been looking for and he was able to get us what we needed right away! Thank you!

Kylle Ruta is amazing!!!

Very disappointed in service. Took almost exactly 6 months to get furniture. Getting through to a live person is extremely difficult and when you finally do nobody seems to be able to help or provide any details around order or help with scheduled delivery. I tried to call store and speak to the sales associate who had sold me the furniture. I was told he was busy with another customer. I asked if he could call me back when he was available and I never heard from him. Will definitely take my business somewhere else.

Luis did an awesome job working with to provide us an excellent purchase of two furniture items! Thanks!!!!

First time customers at Ashley store. Just got my bar stools delivered. They were too high for our islands so called to try to return them being brand new just delivered 10 minutes ago and they said they wouldn’t take them back. We didn’t even want our money back just wanted to ex change for the smaller height bar stools that were the same price. They said they couldn’t do it. I was planning on buying more furniture from them but won’t be happening. We usually shop at Room To Go but some friends told us to give Ashley’s a try. Won’t be happening again we will shop else where.

Lydia helped my husband and I pick out the perfect living room set. She was informative, knowledgeable, and helpful when it came to questions and concerns. She was definitely a breath of fresh air when it came to narrowing down on our decisions. Very pleased and satisfied with her customer service skill set in what could’ve easily been an overwhelming experience. Such a great individual, personable, and down to earth gal. Will always go to her for furnishing my home.

Kyle was great. Normally at Ashley’s we get pounced on and bombarded the minute we get in the store and Kyle slowly approached us. Normally we have no space to discuss options without being just hovered over. Kyle earned his sale with his knowledge and respect for me as a customer.

Kylle was great on getting us everything we needed after our house fire. Very helpful. He put my mind at ease

Awesome customer service. Quick with quality driven by my requirements.

I had a wonderful experience here with Chris! He was super helpful, understanding, and patient. He got me everything I needed without fuss and was knowledgeable about product. I will be back to buy from him again!

The whole staff at Ashley’s in Live Oak was friendly, caring and patient. Chris did a phenomenal job listening to my needs, concerns and budget. He spent hours with me, assisting me to find the perfect furniture for my new beginnings. Highly recommend!

What I thought would be an amazing experience turn into a nightmare so please have caution. I went to Ashley’s because they were having a huge liquidation sale. I found a bed for a decent price and asked all the questions. What is wrong with it, any missing parts, etc. I was told it had a few minor scratches but parts were all there. So I paid and came back 2 days later to pick it up, the bed had broken parts, missing pieces and they were not even interested in helping. I had to run and repair and purchase missing pieces to use it. What I thought would be a first of many other items we were going to buy there that will be my first and last . I should have noticed when the sales people were not really interested in selling or assisting. Guess you gotta have the right look not the right stack.

Great experience. Sales person was not pushy or salesy. Allowed me to breathe without pressure.

Out shopping experience went smoothly and the staff worked with us and explained everything thoroughly. When we bought, they also helped us all they could with pricing!

Excellent customer service; thanks much! John Franco Rodriguez

My recliners were purchased in March 2023. The purchasing was ok, delivery so-so, but NEVER buy a warranty from Ashley's. After I received no information on the warrant company, I was given two different companies that had my extended warranty. After being told I wasn't in the system of either company, I tried to work with the manager at the physical store. Although very nice, he wasn't able to help and I was told to call customer service. On Friday, 02-23-24, I spoke with a customer service representative and was told that the Accounting department would call me within 72 hours and I was given a reference number. At that time I made it clear that I wanted a full refund, $600. On Tuesday, 02-27-24, I called back and was given the name of a third warrant company and was told to call them to cancel my warranty. This company had my warranty AND they had receipt of it on 02-23-24. So, the warranty was NEVER purchased until after I began to ask about it. Now I'm being given the run around between each company and told to wait 30 days for a pro-rated refund. I cannot express how upset I am, just stay away from Ashley's

Chris Rios was fantastic and took the time to listen and understand what I needed. Thanks Tabitha R.

Marcos Perez was very helpful and knowledgeable. Made our purchase simple and quick.

(Translated by Google) Very good service, very friendly staff and excellent furniture, I fell in love with the rooms (Original) Muy buen servicio, el personal muy amable y los muebles excelentes quede enamorada de las salas

Very impressed with the accuracy of the estimated arrival time. And I greatly appreciated the updates via text messages. Finally, the delivery specialists were very professional.

Great service!

Okay- going to be very honest here. Ashley’s furniture in Selma location has never had the besttttttt customer service… at least in my experience. (Last time I was here was 2 years ago- it wasn’t Bad but it wasn’t great). However, today was much different. Vincent was awesome! He was straightforward, had all the answers, honest, funny, and just overall a great guy! We got in, looked around, didn’t have that OVERLY hovering vibes, but just enough to where we didn’t have to SEARCH for someone to answer questions. Anyways- we also left to go look at another nearby furniture store and came back- got what we needed and more! Vincent gave us some friendly tips and advice, etc. boom. Out the door. Easy-breezy- beautiful. Thanks Vincent!!!

Christina was very helpful, I got a comfy high quality couch for a great price!

Luis went above and beyond to help me find the perfect furniture I needed to fill my my vacant home after returning from a year overseas. He was knowledgeable, professional, and genuinely cared. I recommend him to anyone in the market for new furniture!

Ashley Furniture and Marcus Newton are amazing. The staff was great. If you end up at store #202 in San Antonio on Pat Booker rd; ask for Marcus Newton. He was patient, engaging, intuitive and kind. He bent over backwards to help me. If management sees this; you should know, if, I was still working I would poach that employee. He is awesome!

Was in and out really quick. Sales rep introduced himself right away and was on it. Thank you!!

Great job by the staff. Cristina was AWESOME!!!!

Lydia was so kind and helpful! She never got tired of showing us around and getting us the right couch within our price range. Overall great experience and I got a very nice couch:)

Leigh O’Connor was excellent she listen to what we wanted showed us everything we wanted took her time got us the best prices we appreciate everything she did for us. Thank you very much.

I’m like 99% of Americans: I don’t like salesman and lawyers. I don’t like feeling pressured or pushed into anything. DANTE IS AMAZING. Buying a new bed for my soon to be 13yr old daughter’s birthday (but going on 18…we all know) and she is SOOOOO EASY to shop for. She tells you exactly what she wants, doesn’t shrug her shoulders and say I don’t know, doesn’t ever say “I guess that’s ok” and make you question your self worth as a Father…kidding. Ok I’m done with the fairy tale. Dante helped her figure out what she would like, not only at 13, but at 17. She talked to my daughter and not her daughter’s wallet (me…I’m the wallet). My babygirl got to use her voice and she was incredibly patient to get the best range of options for her wants. I can’t say enough about her candor and professionalism and she knew the entire section of the store to help us. Will be back to see her again when we need anything else furniture wise. Did I mention we tried Ashley’s first and got attacked like baby squids being dropped in a piranha tank? No…well we did and that’s how we ended up meeting Dante at RTG in Selma. Thanks for coming to my Ted talk.

Rudy and Juan were very good. They listened to our needs for new living room set and what we wanted. Delivery is next week, I can hardly wait to see how it looks in my living room. Thank you Rudy and Juan!

Myra was excellent.

Excellent customer service from Vincent..

Excellent customer service with a smile

He was very helpful, professional and informative!

1st Salesman was rude, I asked for a second Salesman, he was very professional and I am happy with his quality of service.

Both Myras went above and beyond to help us get our dream bed. They understood what we need and listen to our concerns. Love them both.

Vince was wonderful. He was not pushy, just kind, helpful and knowledgeable. I had a wonderful experience..thanks Vince!

Had a very nice experience at your Ashley Furniture Store…the sales person was awesome. Will go back soon, thanks

Literally go anywhere but here. We thought it would be convenient since it was the closest furniture store to our home. Turns out the only convenience is that we’re close enough that it’s not much gas that we’ve had to spend considering the amount of times we have had to go back! Ask for literally anyone else BUT Bill!

We had an excellent sales person named Antoine A. He was very informative and attentive.

Myra and Dan, were both very helpful and attractive to all my questions and concerns.

Bought a clearance deal couch with Myra two nights ago. While the deal was impossible to pass up on, my experience with Myra flipped on a dime in the matter of 16 hours. I was told very clearly they could not offer delivery services and that was accepted. Myra told me and my roommate that while they could not deliver the couch they had “excellent movers who would be [there] in the morning”to assist removing the couch from the showroom floor. This was much appreciated and it was even explained to us to enter through the emergency exit doors in the morning because they didn’t want to ruin their customer service ratings with how their front doors tally potential-customer-ratio. My roommates and myself meet at Ashley’s in the morning to try and speak with Myra to receive the couch when we were rudely spoken to and dismissed about how we “obviously had people to move it ourselves”. She kept insisting on that we could do it ourselves as if she was busy with something else entirely and wanted to get us out of her hair. When I brought up that she told us movers could help us remove it from the show floor she scoffed at the idea of her ever saying this. I didn’t appreciate this new shift in person I was speaking with and stood my ground about how she had offered help to us. It felt out of place and strange to make your customers remove a difficulty placed couch out of the back area with a simple, green, tattered couch dolly and not offer any assistance or guidance on how to get out of that area safely. Myra then got a gentlemen to help us all while ignoring me speaking with her until he assisted us in guiding the couch out. That gentleman was very helpful however he looked very uncomfortable in general. She insisted that her movers were busy however two of them were sitting in the grass outside. They very well could have been on break. I don’t blame them in any way shape or form but Myra as a customer service member could have easily said “Hey guys I apologize but the movers are currently busy and we can wait for them to finish or wait until a later time to move the couch”. I will not be held liable for damages to surrounding cramped viewing models because she wanted to make money off other people and had finished business with us in her mind. She was very surface level nice when she knew we we’re potential buyers and shifted dramatically once we made our purchase and came for it the next day. We will not be back to purchase other pieces of furniture we had in mind. She was quick to dismiss us and begin speaking with another customer at the table in the front to make more money off people. Unprofessional and leaves a bad taste in your mouth. We might be younger people but to treat us as nuisances or people to dismiss is incredibly unprofessional. As Myra put it perfectly, “You won’t find this at Living Spaces”.

It was great! The staff was excellent, they were professional, Kind, patient in showing me around the things I was interested in, and the sale was great. They were knowledgeable about items in store and on-line. Will definitely come shop here more often,,the items I saw were good quality and affordable. Look forward to seeing upcoming changes, renovations and furniture. Hope service from Ashley’s employees continue their expertise. David Was excellent in every way! Knowledgeable and efficient! Thank you!

Bill was very helpful and great to work with.

Helpful and friendly staff! Didn't try to sell me anything I didn't need.

MARCOS WAS THE BEST! I was in the store for at least thirty minutes before he came up to me, There is at least 4 or 5 other employees. That just walked by me and didn't even say hello. But Marcos was incredible. He was very friendly. He was extremely informative and polite

(Translated by Google) Excellent Store, Personalized attention, very professional. (Original) Excelente Tienda, Atención personalizada, muy profesional.

Great sales person (Chis), very informative and no pressure tactics.

Awesome experience! Sales staff was friendly, knowledgeable and patient.

Luis was informative and helpful through the entire sale process! Fantastic experience.

When we walked in we were greeted by Myra, who asked about our needs and knew exactly where in the store we could look. As an educated interior designer , she had great design ideas and helped us coordinate some accent pieces from around the store. We bought a sleeper sofa and she did a great job giving us information about it and even pulled one out for us to try. Myra is excellent at that she does and we were very happy with our experience! Thank you Myra!

I hate furniture stores but I literally had fun shopping at Ashley’s. The girls that helped me out were so friendly and helpful and had a great sense of humor. I will definitely be going back!!!!

The man Luis was very helpful quick but not to quick. Wasn’t over baring. Didn’t push anything. I didn’t feel forced or pressured into buying the most expensive thing which is what I look for in a salesperson. So all in all is why I got a couch and will be taking my grandparents to get their couches and asking for him.

We were very pleased with our sales person, she was very nice and helpful, she made our shopping experience very enjoyable.

We love Ashley furniture. We have had our current bedroom furniture that we purchased from Ashley Furniture for 20 years and it is still in excellent condition!! We upgraded to a King Bed and Myra provided wonderful service to us today. She was kind and very attentive to what we needed

Christina was the best. She was patient, calm, and mostly, understanding. I honestly couldn’t have asked for a better experience. Thank you so much Christina. You were wonderful!

My wife and I already knew what we wanted. The sales rep showed us three sofa beds and we chose what we love and the process was simple and fast. The sales rep was ver professional, and helpful.

Cristina was awesome and very patient with us. Great experience in the store!

I truly love your furniture at ASHLEY. I am so excited. I just paid off a four year furniture early and I decided to come in and buy me an another chair and I am so excited that I’ve picked out the most perfect chair in the world.

Vince is an awesome salesman.

It was a awesome experience, I wish I would have came there first but that's where I end up buying service was awesome

They came set up and gone in 15/20 minutes. Very respectful of property, room and walls. Great work and delivery.

Bill was so helpful and patient with us. Understood exactly what we needed. Plan on going back after my family is settled in in their new home. Very happy with the service!

Great staff & very patient

I could not have had a more pleasant experience. Chris Rios was absolutely awesome. He made shopping very pleasant, comfortable, fun and productive. Thank you so very much.

Had a great experience and Mayira was the greatest sales rep. The sales are so dangerous I thought I spent over 400 but walked out with a bill of 112.00. Ashley's is my favorite place to shop.

Horrible customer service. Once they get your money they treat their customers horribly. Definitely will never go there or recommend to anybody ever again.

Sales person was very helpful. But checking out took a lot longer than it should have.

Great and fast delivery service. They asked where I wanted the furniture and took care of the rest. Great job Ashley team

William was a++++++++++

Marcos was great in walking through the showroom when needed. He helped us build the cart we needed. Vincent showed us the mattresses and was very knowledgeable in each mattress. They both made the shopping experience a great one!

On my 6 visit I met Mr Vincent Martinez. He went out of his way to helped me very friendly and to care of my situation.Sales clerk before him just promised but did nothing about it. When I come back to buy what I need I want to deal with Mr Martinez only.

Do not believe the high reviews they are picking and choosing what goes on here. Awful experience, Myra the sales lady, do not trust her. Their warranty is a sham and a lie do not pay for the extended warranty, and it would be my recommendation to shop for furniture elsewhere.

Bill has been great! we got some beautiful quality furniture and saved a lot of money

Excellent service!

Listen, I had two toddlers with me who were wound up… all the way up. We were walking chaos. Upon entering I told our sales associate I had about 15 minutes before one of them poops, cries, or breaks something. She got us approved for 0% financing, our purchase made, and our crazy train out the door in 15 minutes!! Phenomenal customer service, totally understanding, and I will absolutely be purchasing from here again!

Great experience from purchase to delivery

Cristina was great! Friendly, responsive but not pushy. Gave us space to look and decide what we needed but was never far away if we had questions.

Quality furniture at a reasonable price. Dylan was a great salesman!

Leigh was amazing. She had a thorough knowledge of the fabrics and furniture and that helped make our decision easier. Her customer service is top notch. Thank you so much for making it stress free.

Everyone was great! One of the best experiences I have had at Ashley! Special thanks to Tommy!!!

Daylen was very professional, and gave great service

Rudy was excellent experienced and easy to work with.

Chris Rios was awesome as well as the manager! I got the sectional I wanted for a great price! Highly recommend this store!

Do not shop here. My husband and I spent close to $20,000 dollars on furniture here and are beyond disappointed. The delivery process (despite paying for it) is horrible. My furniture was dirty upon delivery and an entire section of my sectional wasn't delivered. I was then informed it would be another two weeks for the delivery of the missing wedge. Despite being told it would be delivered within 2 business days. It's been lie after lie. We will never ever purchase anything from Ashley Furniture again

The experience with our sales person Chris was great! The Delivery is not proceeding as expected. We were told Our item was in stock, and scheduled to be delivered in seven days. Just received a call from Ashley that delivery has been cancelled because sectional would not arrive within the San Antonio warehouse until possibly the 13th (our original delivery date). No new delivery date given. We have to wait until it arrives in our area to be rescheduled. We’ve never shopped at Ashley before, but when we’re told an item is in stock and delivery is scheduled a week out, our assumption is that it will actually be delivered. Very disappointed so far in the delivery service, which seems a little expensive when we are 5 miles from the store we purchased at,

Juan was great and customer service was excellent.

It was great The staff was so friendly and patient. Thank you. Have a great day.🙏❤️

Leigh is great saleswoman.

Our experience with Rudy and Juan were exceptional. No over the top coercion as far as us making decisions or specific purchases, they allowed us plenty of time to browse and make a couple choices free from being hassled or influenced. Honestly that’s all I ask when making a fairly large purchase, and once we decided what we liked, the assistance and process were handled with friendly professionalism. Highly recommend seeing them if you plan a visit.

Excellent customer service and the representative ensured I got the best price possible

Great experience…Chris was personable, helpful and knowledgeable! We will definitely be going back !

Kylle was very knowledgeable, friendly and patient. This shopping excursion was a great success. Will definitely return when I need another room updated.

We walked into the store knowing exactly what we needed. After strolling around the store for 30 minutes, passing seven unoccupied salespeople, we were never offered help. My husband finally found salesperson, Rudy Benitez, who was very helpful and took care of our order. We appreciated his time and attention. I don’t know why the rest of the salespeople are working there.

Luis was extremely nice and patient. He gave me time to look around without any pressure. He gave me options which I greatly appreciated. Loved my experience shopping for my furniture!

Great place to shop very helpful

Chris was amazing thanks for all the help

Very friend and helpful. Sales person Myra was very relatable and knew about her products. She listened to her customer wants and needs and I do appreciate that. Completely positive experience.

10/10 Heather was super helpful. We will be returning to buy more.

Chris helped me and my fiancé, we only went in for a bench but he introduced us to a good deal with a tempurpedic bed that we been wanting for a while and made it happen. Very easy and super nice

I had excellent customer service by your employees David and Kenneth and found the table I needed for my Apartment I appreciate the service and will be shopping if needed for the future! Thank you Ronnie Garcia!

Customer service provided by David was excellent. He was patient and worked diligently to offer us a great price on the office furniture we selected today. Thank you so much.

I went to purchase new bed for my daughter and her boyfriend for Christmas present. It took 2 hours to get the sale completed which was ridiculous. Also when i left to use the restroom the salesman had made an inappropriate statement and gesture to my daughter and boyfriend in regards to the stability of the bed. If I had known that before we finalized the paperwork I would have not completed the purchase. I will not be returning to purchase anything from Ashley Furniture.

Beautiful store. Excellent customer service from Jackie. Came in knowing what I wanted and ended up leaving with those items plus a new sectional. All in about an hour! A+

We were on a mission to find the perfect cozy sectional to fit our family of 5 and David Hernandez was great help! He was patient and very helpful. He helped us complete our mission and we purchased our cozy sectional.

DONT GO HERE YOU WILL REGRET IT! THERE IS NO CUSTOMER SERVICE NO CUSTOMER CARE NO ACCOUNTABILITY. I would give NEGATIVE 20 stars if possible. WORST experience of my life dealing with this company. We spent a large amount of money to furnish our home. When the delivery came the couch was put together and as the driver was about to leave I discovered the console was had a huge crack in it. I asked the driver to remove it. He insisted that he just had to take photographs and they would replace the console. I watched him take several photos and make notes on his phone. He promised someone would be in touch within 24 hours to help me replace the damaged section they delivered. I immediately took my own photos, emailed, texted and chatted and filled out survey letting Ashley's know they delivered a damaged product and I needed it replaced. I have been at war with this company for over a week now. No one knows what's going on. No one knows how to read notes or make notes or follow up. I have been given multiple different phone numbers to call each one leading to some call center with some person that doesn't care and has no idea what they are doing. I have been given multiple numbers to "chat" my issue. Every time I "chat" I am asked to send photos and description of what happened. I have done this several times and still no resolution. I would NEVER in my life buy anything from this company again. They are scam artists. They do not care about their clients, their products, its disgusting. They also owe me a refund because they over charged me and I cant get anyone to issue the refund even though I have documents clearly showing they owe me. DONT GO HERE YOU WILL REGRET IT! THERE IS NO CUSTOMER SERVICE NO CUSTOMER CARE NO ACCOUNTABILITY.

I was extremely impressed with Leigh and Bill. They helped me get the best deal and helped me measure every piece of furniture to make sure it would be a perfect fit in my house. Very pleased with my new furniture.

Sales person was great, knew what we wanted and he made it happen. He also made sure that we were offered all the great sales they had.

Great selection and very friendly staff, Chris was amazing.

In the store experience was great, it was at the distribution center where it wasn’t good all. I waited nearly 2 hours in my vehicle to be loaded because there is only one older gentleman loading every vehicle. No one has nearly two hours to be waiting for a pick up.

Eileen was great and treated us very professionally. She was friendly and not pushy at all and we enjoyed our time with her. The warehouse personnel were also very efficient and friendly.

Myra was friendly and professional, definitely not pushy! She helped us pick out the perfect mattress in no time. Even better, she found us a credit we didn’t know we had! Great experience

Amazing service and professionalism..

Good customer service from Luis.

(Translated by Google) Be careful who delivers to you...they can be a common criminal. (Original) Cuidado con quien les hace el delivery ...puede ser un delicuente comun .

They did not deliver everything I ordered a month in advance. And they refused to remedy the situation!! They brought a bed and did not have hardware to put it together never mind not bringing the mattress!! The worst customer service I have ever had!! I might get everything on Tuesday!! Or the 22nd. I ordered so when I moved in I would have everything and I have nothing!! Talked to manager and salespeople and they can’t do anything!! They were very unprofessional!! How can you deliver only half of order and not even put it together!! It’s so frustrating!! If I don’t have everything Tuesday morning they can come get what they have delivered!! I needed a full bed not pieces!! Since they say they will be charging me since yesterday, let’s see what happens!! I need my damn bed!!!!

Easy and fast process. Great customer service.

Friendly, courteous, and made the process of getting furniture easy! Yes

After looking through several stores for a sofa bed, we finally decided to give Ashley Store at Live Oak a go. Upon walking in, we were greeted by one of their fantastic sales associates, Mrs. Myra Alwara. She is definitely one of kind and made all the difference...she took the time to patiently explore our color/style preferences, provide several options and work around our price point. Not only we found the perfect sofa bed for our spare room, we ended buying two beautiful new sofas for our living room with all the works. From beggining to end, we fell in love with her attentiveness, passion and enthusiasm to ensure our experience was unique and to our total satisfaction. We are delighted with our purchase and will be returning to Ashley for all future home additions.

Great environment. Not pushy but they were there for every question and suggestion. Ask for Tommy or Vincent.

Awesome service and great timing. Thank you for making my experience easy and affordable.

The installers were very polite and professional

Chris Rios was amazing with working out the details of our purchase. Ashley Live Oak is amazing.

Great selection and sales lady

Great customer service!

Excellent customer Service. Thank you Juan!

The couch and chair that I got are phenomenal. So comfortable and soft! And the shopping experience was great. Leigh really helped us out and was very communicative during the whole process to let me know when they were ready for delivery. Delivery happened within the scheduled window. I will definitely be shopping here again.

Great experience shopping here!

Great experience. Antoine was extremely helpful and gave us time to look around to make sure we had the space to make our decisions. Extremely please with our purchase.!

Mr. Dollar Bill helped me with exactly what I need. Good guy, professional, good conversation and great sense of humor. I will go to him if I need anything else

Very disappointed. I looked forward to having my new dining room set and when the drivers opened up the box to put together my dining room table the feet of the table were not in the box. So now I have to go through the process of contacting Customer service and held on for 20 minutes and still didn't get anyone on the phone. And now I have to wait to see what is next to get this all cleared up. And to top it off, Customer Service is closed today. Will not buy from this store ever again. It definitely was not a good experience.

Bill met us at the door and took great care of us. Highly recommend this store.

Great service, friendly staff.

Great experience with a great associate Jackie Goodpaster.

Great service

Guys were on time an put everything together Great Job Guys Keep up the good work An also the sales person Tommy Torres was Amazing he helped me out alot an I was a very satisfied customer He was very polite an Amazing sales person 💯

Our salesman was courteous, answered questions we needed answered while providing suggestions appropriately. The process was comfortable and we are looking forward to our new furniture!

Great

The buying experience at the Live Oak Ashley Furniture store was good but the delivery service was not good. Keeping a clean home is a high priority for me and shoes off inside is the #1 rule. There are millions and millions of germs on the bottom of shoes, SO GROSS! The delivery men would not take off their shoes because they said it was against Ashley Furniture policy, which I don’t even believe is true. I recently ordered furniture in Minnesota from an Ashley furniture (same bedroom set) and the delivery men were so respectful and took shoes off without me even asking. Nonetheless, they refused to take them off and proceeded to wear shoes onto the white/tan carpet in the bedroom. To me, this warrants 1 star and it was a distraction and added a lot of stress to my day.

Not a good experience.Nothing in stock.Deceitful promised dates.My personal experience,communicated with my sales person via text which I thought was bad business.

Mr. Juan was a a consummate professional. I explained my preference of my needs and he did his utmost to provide that service to me going the extra steps to get the best possible options for myself

Vincent was very professional he explained and answered all questions.

Chris Rios was a great help for our purchase

We Love Ashley Furniture, we walked in and Rudy introduced himself to us. He was so polite and very respectful, giving us our space. Sadly he had to leave prior to us letting him know we wanted the recliner. Luis took his place in helping us. Looking forward to receiving our next addition next week. Hoping Mr. Rudy is ok. Highly Recommend.

Friendly sales agents! I like that they give you a brief introduction and allow you to shop with no pressure to buy. Kyle did a great job taking care of me.

Sales rep Chris was great very helpful and attentive. And knowledgeable on his furniture. Thank you

Myra Alawar greeted me as I entered the store and immediately took to to purchase a bar, Power Recliner and an upright chair for my living room. She knew the large floor plan very well and was able to match everything to my existing furniture from previous purchases! Myra’s customer service was beyond what one could ask for. I will return in the future and will ask for her specifically! Thank you for having such an outstanding employee! Sincerely yours, Mark D. James, U. S. Navy Retired, Southwest Airlines Customer Service Agent, Retired.

Always friendly and professional sales team, and the movers were very efficient and quick!

Wow…..what an awesome and easy experience we have had with Ashley Furniture in Live Oak!! From the young lady that helped us in the store to the deliver guys that delivered, assembled and placed all of our bedroom furniture for us….everyone was exceptional!!! Thank you for making our furniture buying experience for our new home such a breeze!!!! Love our new bedroom furniture!!!

Courteous, speedy, and seemless customer service.

Very pleased with the sales clerk just waiting for the product to arrive

Mayra was awesome! She greeted us at the front door, and helped us look for furniture at our own pace. She had a really good sense of finding furniture based off of our description of what we wanted. Her demo of the Tempur-pedic mattresses were top notch. Im glad we ended up going to Ashley and having her assist us.

The sale man was great we both enjoyed his assistance. As far as the delivery hmm the delivery time was off, but once they arrived the guys where great and did an outstanding job.

Very nice and comfortable to shop. I will return here if and when I need furniture. Great experience. Salesman Chris is great to work with.

Amazing. From the moment we walked in, to easy pick up, and we love our sectional. Thank you so much.

Expensive still junk

Every time I come here I have an amazing experience thanks to Mayra Ocegueda. She have help me and my family on 3 different occasions and we had a great experience every time. She made the buying process smooth and easy. Thank you Mayra Ocegueda for always being helpful you are amazing

Deserve no stars but in order to leave a review you have to choose 1! The absolute worst customer service or experience I’ve ever received in my 45 years of living. My delivery has been set up & not delivered 3xs!! 3xs!!! This is unacceptable.

Back in 2020 I ordered a panel bed and it took a month or so to get it. I understood that we were in a pandemic so I patiently waiting. They said 2 week, but then kept pushing it back. So this time I was hesitant on going back, however I went into Ashley's (pat booker) on 28 Oct 23 looking for a recliner. I found exactly what I wanted. The sales guy (Sergio) was very helpful. He looked it up and said it would be delivered in 2 weeks on 10 Nov 23, which I thought, hmmm geez, here we go again. I went against my gut and ordered it anyway. It was in Mississippi and needed to be shipped to New Braunfels and I would get it in 2 weeks. Here we are 7 Nov, 3 days before Im supposed to get it and they say oh it's on back order till the 17th. I'm so disappointed in going against my gut. We are not in a pandemic right now and it's the same crap. I canceled the order and will take a chance somewhere else. I hate this store now. It's ridiculous.

First time at Ashley’s. Horrible service and sales man would wouldn’t give us an actual price. It all depended on how we were paying. Never had I experienced this.

(Translated by Google) The person who helped me was very kind 😊 (Original) Muy amable la persona que me a yudo 😊

Pleasant experience; very professional.

Salesman was very nice and knowledgeable. He was very patient with me during the buying process.

Everyone made my wife and I, shopping experience wonderful.

Love the services and server will recommend anyone look to buy furniture.

Vincent was very knowledgeable and helped us with our purchase. He went above and beyond. Great customer service.

treated very nice and helpful

Very good customer service and I love the different types of couches.

Awesome service from Cindy Loredo. She respected my time and gave me space to browse around without the hassle of a salesman in my ear. She was helpful and quoted the price plus taxes upfront and made sure I had a delivery window of 2 weeks or less. I would definitely shop at Ashley Furniture Store again!

Salesman and service was great but went to pick up furniture and a piece was crushed. Notified on chat and representative John Herrera was abrasive. We will see how the rest goes

Sergio was AMAZING! He was down to earth, personable, and so kind. The quality of furniture we chose is phenomenal. We are so excited and could not have possibly had a better experience.

How sales person went above and beyond to help us get what we want. Karen and Lydia.

Be aware of Ashleys Furniture in Universal City. I received a recliner that was not what on the show room floor when I ordered the item and was informed no swap, no return and no money back. Now I'm stuck with a piece of furniture I didn't order. Sad practices. Ashley's used to be a top notched furniture company. Now they don't even have a customer service department within their stores. Sales reps are rude and cold to include managers. Never again. Rooms to Go and Living Spaces here I come.

Christina was very pleasant AND patient. We moved at our own pace. Changed decisions twice. Christina made recommendations, but, not forceful and then lead us to our final selections. We are extremely and pleasantly surprised at the service with Ashley's

Sales staff was very helpful in finding a sectional that fit my style and also unusual room dimensions to confirm to.

Chris was an amazing sales rep. He guided us through the process of choosing the best furniture for our needs without the pressure or the rush to make a decision! We love coming to Ashley Furniture-leave satisfied every time!!

Service was professional, knowledgeable and helpful. Able to get replacement sofa along with loveseat through warranty claim.

Great service

I was impressed that Vincent took the time and effort to answer all our questions concerning the gel memory foam cooling mattresses that we purchased. We also bought an adjustable base. My daughter and I felt that we got a good deal and thanks to Vincent we will be back.

Juan was very helpful in assisting us to purchase office furniture!

Found the furniture and price was reasonable, salesman was very helpful over all service was great and would recommend Ashley Store to friends/ family .

Everything was install and put them inside the home.

Awesome customer service.

Enjoy the experience very knowledgeable staff and friendly

Avery good experience. Salesman Chris did a great job. Thank you for the pleasant treatment.

Great People Great Prices! Ask for Juan! He helped us get a nice leather recliner for 45% off! I was like, Heck Ya! 🐇🐇🐇😎

Very knowledgeable and did not press the issue of buying , but was there when I had questions

Rudy was very helpful and attentive. I probably wouldn't have made a purchase without his excellent service.

(Translated by Google) From the moment you enter the store they treat you very well, thanks to Mayra for being an excellent salesperson, she took great care of us until the last moment. We left the store very happy. (Original) Desde que entras a la tienda te antienden súper bien, gracias a Mayra por ser una excelente vendedora, nos atendió súper bien hasta el último momento. Salimos de la tienda muy contentos.

Good

Your Salesman Vincent was excellent at his sales position. He explained several things about purchasing a high dollar mattress. He seems very knowledgeable about his product and had more than a few bullets to make the sale. I must say I am not an impulse buyer and definitely take my time with this type of buy, So yes he was great at what he does and all is good. Being frugal as I am, I had a little moment of uncertainty. I will try the product for my 30 days . What I did not like was the no monies returned or balance dissolved with a possible return . It has to be in store purchase. I am sure it will be a great investment. Waiting on the delivers soon.

Chris was very helpful and professional. He help made shopping a little bit easier to do.

Heather Robles was awesome, she was knowledgeable, patient and extremely helpful.

Quick, knowledgeable service. Very helpful and easy to complete purchase on phone. Myra was great salesperson!

I found exactly the furniture pieces I was looking for and the customer service was excellent.

Myra was an excellent saleslady/interior decorator. She met me at the door with a beautiful smile. She helped me find a chair I fell in love with and also a beautiful dinette set. I definitely want Myra for all my other needs. 😊

My salesman, Trevor, was awesome. He showed us what we looking for, recliner. You didn’t have the model we were looking for but helped us find one we liked even better. You can guarantee we will be coming back.

We first bought furniture for our house from this same Ashley Furniture store about 8 years ago and had a normal experience. We went back this past labor day weekend to get a new mattress for us and bunk beds with mattresses for my stepsons. First off, I told the salesperson that my information was outdated and needed to be changed, which she said she did. My address ended up being updated but not my phone number so I wasn't able to receive any communication regarding delivery or order status after completing the purchase. The woman gave us a delivery date of September 12 and when that day came and we hadn't heard anything, I texted the chat support and they said our delivery was scheduled for the 15th, not the 12th. Initially they could not find my orders, and this is when I found out my phone number hadn't been updated. I let them know about the new phone number and they said they would update it. Fast forward to the 15th, and only one of our orders comes. The delivery guys said the other order wasnt on their truck that day. So I go back to the text support chat and they tell me my other order isn't scheduled until the 19th. l let them know that l still haven't received any other communication regarding my orders or deliveries, even after the last agent telling me they were going to update my phone number. This text support agent tells me they are unable to update information, even though the last one told me they had updated my phone number. Now, they tell me they will submit a ticket to the correct department. Once again, the 19th comes and no delivery or communication. This time I call the store to find out what's going on and find out my phone number still hasn't been updated. The woman on the phone says the other order was never confirmed when they tried to reach out 48 hiurs prior so it was canceled. She reschedules it for the 23rd and says she updated my phone number. After this, I finally receive order information through text prior to the delivery to confirm. So the 23rd comes and the guys bring the order in but say that two parts are backordered so they can't assemble it for us. I reach out to both the text and phone support and find out this isn't true and the delivery guys just lied so they wouldn't have to set up our furniture. A ticket was opened on the 25th and I was told I would receive a call within 24 to 48 hours to schedule someone to come out and assemble our furniture and it is now the 29th and still nothing yet. I have called back twice after the 48 hours and have just basically been told I have to wait for the distribution center to contact me. This whole situation is absolutely ridiculous and at this point we are considering returning eveything.

Myra A. was amazing! She was patient and not pushy. We are so pleased with our Ashley’s purchase and experience. We will be back!

It was kinda rocky at first because I went on line then ended up going to store and Juan was amazing he worked with me got everything taken care of.i would like to thank you Juan

Great customer service.

Selection was awesome. Jackie was very professional and provided us with unique choices on all pieces. She answered all our questions and offered us a great deal on our purchases. Thank you

Very professional and very friendly.

Do not buy Ashley they don't make the furniture like they used to all your furniture comes all broken and they promised you that you have warranty and when you call them you just find out that you only have warranty for one thing when I purchased my furniture there was a promotion for all the furniture to have five year old warranty now they're saying that none of my furniture has warranty just my sofa they don't keep their promise they just make you buy all the stuff but they don't want to come and fix anything do not purchase manager does not help at all

Delivery guys were very courteous, friendly and helpful

Bill W was amazing, super friendly and patient. He helped my family and I get everything we needed :) 👍👍

The service was great from start to finish. Very satisfied with our purchase

Friendly, low pressure sales.

Everyone should go see Bill!! He was so incredibly helpful and sweet! This will always be my Ashley store. Thanks everyone for the best service!

Friendly and helpful associates. Delivery was on time/very quick setup. Overall very happy customer.

Love the staff . I’m so bad with names but the gentleman and young lady who helped us were so amazing. The vibe they had felt like longtime friends. Definitely recommended

Sergio helped us to find the perfect couch. Made the purchase process quick and easy. If you are looking to buy new furniture ask for Sergio for a low pressure and very knowledgeable sales experience.

My sales representative was extremely helpful and very knowledgeable about my purchase. I would recommend him to anyone shopping at Ashley Furniture store in Live Oak. Thanks Mr. Dylan Celestino for your continued support and all that you do!!!

Update to my purchase in September. This has been the worst experience. The salesperson was sweet as can be while your purchasing almost $11k in furniture . As soon as something goes wrong nobody wants to assist instead they turn it around on the customer. Shame shame shame, never AGAIN! Myra O., is an exceptional saleswoman! Very patient, knowledgeable of the products we purchased and made sure to give us the best price.

Great experience and Cindy was awesome

Great furniture with great prices the salesman are friendly with no pressure. I suggest you come out and take a look.

Pick CINDY! She was awesome... She wasn't pushy and was very down to earth. She helped my mom and I get a new living room set and me a new mattress at a bomb a** price. You rock Cindy thanks a bunch. I'll definitely go back in the future.

Heather was so personable. Knowledgeable. Caring. Thank you.

Love shopping with Ashley Furniture! I’ve never been disappointed with products or services, and I’m always greeted as soon as I walk in the door. Every sales person I have worked with has been friendly, knowledgeable, and never waisted my time showing me items I wasn’t interested in. When applying for credit the process was smooth and simple. All deals and discounts were always disclosed and I’ve always received a discount of some sort. Again, I love shopping at Ashley Furniture, especially the store at the Live Oak location.

Not allowed to return or exchange even if it's the same day they delivered and you haven't used it. Sometimes things just are not what you expected.

I bought a tempur-pedic mattress and adjustable base. Sergio our sales person was very helpful the day we ordered it and when I called to ask to exchange the ca king that they had just delivered. The mattress and base do not fit in my platform bed. I know it was my choice to order the ca king. I thought that was the size mattress I currently owned. They sent what I ordered. My complaint is that I am spending several thousand dollars and I can't even return/ exchange an item I haven't even used yet. What kind of costumer service is that? Why would I ever buy anything there again. They have a comfort guarantee that says it is designed for confidence and peace of mind, but they don't want take the mattress and base back. So they don't honor their guarantee and the only confidence I have is that I will never shop there again.

I bought a tempur-pedic mattress and adjustable base. Sergio our sales person was very helpful the day we ordered it and when I called to ask to exchange the ca king that they had just delivered. The mattress and base do not fit in my platform bed. I know it was my choice to order the ca king. I thought that was the size mattress I currently owned. They sent what I ordered. My complaint is that I am spending several thousand dollars and I can't even return/ exchange an item I haven't even used yet. What kind of costumer service is that? Why would I ever buy anything there again. They have a comfort guarantee that says it is designed for confidence and peace of mind, but they don't want take the mattress and base back. So they don't honor their guarantee and the only confidence I have is that I will never shop there again.

Highly recommend Miss Mayra was awesome and Mister Rudy was as well. I felt like I was in a family… please visit them so they can help you and your family 😍😎😊

Great place, staff was extremely friendly and helpful. Didn't push for a sell, gave me time to decide on what I was interested in. Sergio was a very professional and GREAT sale person. Thank for a GREAT EXPERIENCE!

Mayra was wonderful!! Very helpful and patient! Very professional! Overall great experience!

Luis De La Garza is a tremendous young man. Very informative and helped in servicing me in a timely manner.

We went if for a lift recliner and they had a few options to choose from. From the very basic to all the bells and whistles. Vincent helped us and was super!! My only complaint was that the recliners were in the back of the store and being on a walker made it difficult to get to them. The designers should think this through

Luis was very professional and knowledgeable. He made the purchasing process very smooth and easy.

Found just what I was looking for, very helpful sales lady, fast approval,

Cindy was awesome! She took her time and showed me exactly what I was looking for. Went back several times and she always remembered me and what I was looking for. Thank you.

Juan is very knowledgeable and helpful thank you

Dylan was an awsome partenr!!! He was extreemely helpful and courteous.

Nice Store and friendly Staff.

The associate who helped me really listened to what I was looking for and found me the perfect couch. It was quick and painless!

(Translated by Google) nice furniture for home (Original) Bonita muebles para casa

Worked with Luis … very helpful and supportive.

Mayra was so great and super patient with me. After making my purchase, I still have peace knowing that I made the right decision.

Great service

Cindy was friendly and helpful. Didn't push anything on us, but did help us get lower prices.

Juan Ibarra was the perfect salesman! We told him what we were looking for, and he directed us to a few sofas. Then he let us wander around WITHOUT hounding us every second. We found exactly what we wanted finally! (That was after visiting 4 other furniture stores today) Then we called Juan over and ended up purchasing 2 couches, a coctail table set as well as 2 lamps. We also found a printer stand that I needed for my home office. A great experience, 20% discount and 12 months no interest financing made it a great day for all of us! Thanks Juan for the exceptional customer service! 👏

Leigh was very helpful. Thank you.

Heather Robles did a great job she was a Perfesional all the way and she made my day and took care of all my needs and I look forward to doing more business with Ashley and I recommend family and friends to go see her for all there furnishings so I’m still will be returning to buy more for my new house in San Antonio thank you.

Luis and Myra were excellent. No pressure and very helpful in selecting the perfect recliner sofa for both our lifestyle and my husband’s height.

Sergio was wonderful helping us find the perfect sofa set. Great customer service!!

Great staff, and attentive. Ill be coming back.

Juan was completely helpful and unlike a lot of sales people. Juan isn’t pushy and doesn’t bug you while shopping. I will use Juan again for any future purchases at this store.

Mayra was simply the best and the manager was fun Had a great time and saved a lot of money. Thanks for the door busters!! Great place Super nice people with simply the best of customer care.

Good work

Dylan was amazing 🤩 thank you so much will be back

So Convenient Priced right Great Customer Service!

Purchased bedroom furniture for my daughters new rooms. Wide selection and courteous staff. Clean facility.

Sergio was very helpful and knowledgeable. I appreciated his patience and time he took to explain the mattress’s.

I had a pleasant experience at this store. I bought exactly what I was looking for at a sale price. The person helping my husband and I was very helpful with our selection process. Thank you so much Sergio.

Leigh was amazing.

Great customer service and a great selection to chose from. Our Salesman, Vincent, was AWESOME. He was so patient and showed us a lot of sofas before we picked the right one. Great price, quick delivery no complaints.

Chris my sales guy greeted me at door and was very nice took time to look for what I what'd very nice experience definitely going back.

Salesman Arkadie was friendly, knowledgable and very nice. We will visit again and reccomend to others.

Great attention to customers easy to buy in this store

Employee was friendly, professional and knowledgeable. Store was clean and decorated in an inviting manner. Enjoyed our visit.

Great experience. Christina was very helpful no pressure. Got us pricing in everything we wanted, we wanted pricing on a lot, so we could make a good decision. Everyone we interacted with in the store was so friendly. Will be back when we need more furniture.

My salesperson was very knowledgeable very courteous and very helpful

Great, great customer service. Cindy, was great she helped us to find our dinning set, living room set and a Havalance 4 piece entertainment center.

Salesperson was friendly and not pushy.

Chris really helps out when My wife ask for any questions or deals. The process is quick, simple and Chris explains on the rundown without headaches. 🫰

Bought a floor model two days ago, everything looked great. I expected maybe some fabric stains and the cushions to be slightly broken in but I warn y’all don’t make my mistake. I sat on it and gave it a good walk around. Decided to purchase it as the whole floor model set they were selling with the coffee and end tables. After I paid, they got it ready to load out. The hooks connecting the sectionals and the wood it attaches to were broken on one piece of the sectional!! The end tables were missing the no scuff feet caps on a few of the legs making it uneven and wobbly!! I asked what they could do about that and the employee said “nothing, you’ve already bought it. We’ve been using that model for a year now”. If I would have know the sofa was broken internally I would not have EVER bought it. Don’t shop here. Even after spending thousands, the quality doesn’t last and the sales people don’t care.

My husband and I went just to look at some couches to have an idea of what we wanted and did not intend to purchase same day. However, Mayra gave us a deal we absolutely could not pass up. She was extremely helpful and so sweet during the entire process, which was so smooth and quick! We’re super excited for our couches to be delivered and so grateful for Mayra and all her up and the deal she gave us!

If I could give 0 stars I would. By far the WORST EXPERIENCE SPENDING MY MONEY EVER!!!!!! Do NOT buy your stuff from here. Iv literally suffered through this whole experience. From the moment I tried to buy online to the moment i expected delivery everything has been a complete JOKE. I tried to do online and it took my money three times with out processing my order. Okay I thought ,it's fine i will just go down to the store to do my purchase. Was told by a sales person to get the more expensive mattress BECAUSE IT WAS "IN STOCK" ok sure your telling me I can have it all in two days ? Sure let's do it. Two days later "we CANT deliver your order because the mattress IS NOT IN STOCK" hmmmmmmmmmmmmmmmmmm really?!?! Okay What tf ever , your telling me now I have to wait a whole week because your sales person upcharged me ? damn okay I guess. It is what it is right? Wait another whole week today is "the day I get my delivery" just for them to tell me actually your headboard came in damaged. WTF okay so you didn't notice that when you found out my mattress was on back order?! An then don't even give me an option to at least get my mattress so I have a bed to sleep on in the place I pay rent where I can't even sleep because I dont have this bed!!!! So now I'm going on three weeks no bed an can't move into my apartment because of Ashley's. Fuck them I will NEVER EVER EVER EVERRRRRRR BUY FROM THEM AGAIN. Bunch of scum bags who don't care about you or your order that will just laugh at you on the phone. Worst experience, the manager didn't even want to talk to me in the customer service division!!!!!! WHAT A JOKEI'm also in customer service so I feel I have the right to say this company is shitty to the T, safe yourself the head and heart aches this horrible company will cost you. No wonder ASHLEYS has so many LAWSUITS lol thinking of suing them my damn self. It's amazing this company is still in business. Your better off with Amazon , ikea or even Walmart!!!!!!!!!!!!!!!!!!!!!!!

Excellent service

Excellent service by salesman Mr.Dylan Celestino. Knowledgeable of entire floor.

They were very helpful and very kind

Horrible experience..ordered a piece on line. Delivered damaged and was told they aren't responsible. New expensive matress doesn't fit on property on new headboard and frame. Suppose to be standard queen..but it doesn't measure to standard queen. Dresser suppose to be delivered on 21st. But was later told they don't deluver on mondays. Tookb11 calls to reach sales person who was suppose to call by 5pm. At 8pm i gave up. Worst experience I've ever had.

Juan was patient and very helpful. Good selection of furniture at the store. Very happy with my purchase

Great service 👏🏼

I have been waiting on someone to help me with the wrong furniture that was delivered to me. No contact after the mistake from sales consultant to help me with the issue. It's been over 3 weeks and still no one can at least call me to help get me get the correct headboard. still waiting....

Delivery workers are amazing Sale reps are awesome

Sergio was fantastic! Very knowledgeable, professional and personable. He helped me in purchasing a sofa, mattress, and accent chair. I highly recommend asking for Sergio, he'll treat you right! Thanks again!

Lydia was amazing. Find her if you want someone genuine and not pushy. Great experience.

We had a great shopping experience at this location all around. Our salesperson Juan was exceptionally friendly & very helpful. We were able to find a sofa set we loved & at a great price!

Juan was so helpful!

Excellent customer service.

Heather been amazing, helpful, friendly and knowledgeable. Easy and informative experience. Thank you 😊

Great salesperson (Christina). She is really an asset to your business.

We purchased a dining room table and entertainment center both were missing hardware upon delivery. Our experience with Ashley's furniture has been horrible, we will never purchase anything from them again. 😞

The sales staff were helpful and friendly. David Hernandez was always available and was knowledgeable about the products.

The variety found at Ashley's is hard to beat. My family had already visited several furniture shops with options in mind, but Ashleys had all of it and more to save tons of money on delivery fees with one bulk purchase (and saved a pretty decent amount of money with discounts). The assistance was top notch and they were incredibly friendly and answered all of our questions ranging from mattresses to whole sets. I would highly recommend this store.

Lydia was very professional. She listened to our needs and explained all the features and benefits of different options.

Mayra O. was very professional, helpful, knowledgable - and patient! We had a great buying experience. Highly recommend.

Very nice and helpful .

Very helpful staff. Listened to what I wanted, and had me in and out in under an hour. Didn’t try to upsell.

Sales rep Cindy L. was courteous and helpful in assisting me in my decision to purchase a queen sleeper sofa. She was also quick and efficient in executing the paperwork and financing. During my short wait, two other store reps checked to make sure I was taken care of. I was very satisfied with my experience at the Live Oak store and I look forward to getting my sofa.

Antoine was great!! Normally I am not fond of furniture stores because of the salesman interaction, but he was very personable, and made the whole experience smooth and easy. I got exactly what I needed, and left very happy!

The store is awesome products look great , sales team awesome! Everything falls apart after that! I took days off 3 different times only for them to never show up. I wait all day long today and then they blow up my phone threatening to leave, if I didn’t arrive in 10min. Mind you, all the time I took off when I scheduled a delivery with them not showing up, I got no apologies they didn’t blow up my phone to say sorry. Just hurry up! Weak sauce!!!!! Go elsewhere or play the guessing game!

Excellent customer service ! Tommy was very profesional and very helpful .

J LO WAS GREAT AND VERY KNOWLEDGEABLE AS MY SALESPERSON.

The Ashley Home Furnishing Professional, Cindy Loredo, was very helpful and patient with all the questions I had. She even took the time to open a sleeper sofa so I could see the mattress, as well as laying on it to test the thickness of the mattress. She was able to answerall my questions without having to ask any other Furnishing Professionals in the store. Ask for Cindy when you visit the Live Oak Ashley location!!

Very bad customer service and inability to follow customer’s wishes when buying furniture with store ran credit.

My experience with Ashley Furniture was amazing.

So much too choose from and great quality. Customer Service with Juan was great! We left with Smiles!

Quick and helpful

Great customer service. Mayra helped us pick furniture that suited us and our needs. The prices were within our budget. Great store!

Jennifer Lopez was excellent!

Got what I wanted and it didn’t take that long to get it

Staff was very helpful and we found what we were looking for