Ashley Store San Antonio, TX (I10)

Hope was so awesome to us. She walked us through the entire process.

Myles is awesome!!!

(Translated by Google) Beautiful furniture, excellent service, especially from Mr. Joey Nava (Original) Hermosos muebles,Excelente atención sobre todo del Sr. Joey Nava

This review is for the delivery of the Service. Completely unprofessional, scheduled for delivery between 3-6pm and did not receive this until 12 at night. I called their customer service team and they did not care at all. They told me I should have called to complain that night. I was like it was 12 at night, the call center was closed! Devonte on the phone didn’t even sound like he wanted to be at work, he sounded like he just woke up, what a joke. I don’t see my self buying or doing any more business with Ashley if this delivery situation is not solved. And what a shame because I need more furniture. Disappointed.

Michael was very knowledgeable about the mattresses and very helpful with all the other furniture choices. Excellent employee!

I came in to purchase a dining room table and Tony was so friendly and helpful! Highly recommend. Thank you!

I purchased a new living room sectional at the I10 store and I had a great experience all because of SHAQUILLE DELARA. He was great and very knowledgeable had awesome customer service. Will be going back to your store because of him.

Justin was very helpful, pleasant and professional. Wasn't pushy or overbearing. He took care of everything and answered all of my questions. Pleasant experience and would recommend.

1) The movers left major scratches on my wood flooring when delivering the bed frame and dresser. I had to file a claim, and after multiple phone calls/letters I received a small payment for damages. 2) When the mattresses were delivered almost 2 months late, they were so much firmer than the ones we tried at the store, that my wife hurt when she slept on it (I can manage). After contacting customer service I was directed to file a claim. After meeting with someone at the house, multiple chats and calls, I was still denied a return request; even though the product that was delivered was not what thought we ordered. Is this really how giant companies do business? Despicable. Update to response from owner: I have called the 866 number you mentioned multiple times. I was told a supervisor would call me within 24 hours, they did not. I called back, and was told a supervisor would call within 2-3 business days. No response.

My sales associate didn’t explain things properly, got my name wrong both in person and in print, and forced me into getting a credit card. They had a positive attitude, but they never listened to my questions or concerns. They would talk over me to pressure me to buy. I wish I didn’t have to leave a review, but I’m truly dissatisfied with the service.

Maria and Abram were great! Maria had someone come over from their financing dept. to review our account (I unfortunately forgot his name), and after speaking with us trying to sell us protection on our piece of furniture, he proceeded to tell my husband “don’t you think it’s time to grow up” when my husband denied the protection. A comment like this is unnecessary and rude. If it weren’t for Maria we would have walked out. If the comment was never made, I’d give 5 stars. You don’t say that to someone you’re trying to sell furniture to.

Excellent service. Jacob gave us time to browse but was ready to answer questions as needed. Highly recommend.

Had the piece I was looking for, the salesman (Dan) was very helpful and courteous.

Had an issue with scheduling. The delivery date was not the date I asked for. Had to reschedule for a week later.

Walked and found a set we wanted, service agent was helpful and got us a reasonable price with a discount. Will be happy once it's delivered!

From start to delivery they have walked alongside me! I haven’t bought new furniture in years so thank you for your assistance on my couch and tempurpedic bed and adjustable base! Your customer service is on point. And they guys cleaned up after themselves after delivery! How cool was that! 🙌🏾💛

Andres Ramirez was fabulous. I’m coming back.

Tony was very friendly and accommodating! He got me a wonderful deal!

Extremely impressed, we will buy all our furniture with him from now on

Salesman was extremely helpful without being pushy. He spent time showing me pieces that fit my taste and needs and explained the quality of each different set. I came in looking for a sofa and ended up buying a bedroom suite as well as an adjustable bed frame. He’s top notch and I will be ack once I get this paid off for additional pieces. The sales going were also helpful in my decision making.

It was real easy to get in there & get exactly what I was looking for. Checking out was easy as well!

Our experience with this delivery team was absolutely wonderful! The drivers were so nice, kind, and polite, making the entire process stress-free. They handled our furniture with great care, ensuring nothing was scratched or damaged during the delivery. They were also punctual, professional, and very courteous, taking the time to place everything exactly where we wanted it. It’s rare to find a team that’s both efficient and genuinely friendly, but they truly exceeded our expectations. We’re extremely satisfied with their service and would highly recommend them to anyone looking for a smooth, worry-free delivery experience!

Most dishonest company I’ve ever dealt with. I purchased a sectional sofa, and they never delivered all the pieces. It’s been over six months, and I’m still chasing them for a resolution. Their customer service is unresponsive and unhelpful. I would not recommend doing business with them. Staty away from them.

Love

5 stars for Ms. Kayla, if I could give more I would! Phenomenal service, never felt pressured but like we were home. She’s the bomb.com and I’d recommend this location any day of the week! Slay girl, we appreciate you!

My wife and I were promptly welcomed and addressed by our furnishing specialist Andres Ramirez, who was extremely helpful and knowledgeable and courteous

maria Aguilar was excellent. she attended to us from the minute we walked in. Great personality.easy to work with. thank u

We bought a couch last week and Liese helped us to choose the best option within our budget! She patiently explained everything and was so nice and friendly! So happy with our purchase and experience

Jose was phenomenal, I hate pushy sales people and he was the polar opposite. Very nice guy, very friendly , and very respectful to my wife and I. Highly reccomend him and we will definitely come back to purchase more furniture from Mr. Jose. Thanks for making our couch purchase and a great deal less than a 30 minute endeavor.

Justin Martinez was the first person to greet us and that was special! I told him specifically what we were seeking & he honored that by showing us what we requested. That is amazing. He listened! (not like other salesman from other furniture store- that try to get us off-track) We found the perfect piece of furniture for us and worked diligently for us. Justin is a professional role model for ALL salesman. Thank you Ashley furniture for hiring him. A true asset to your company.

Mike was very professional and helpful. When we told him we wanted brouse, he didn't get pushy, but he was there when we wanted his help.

As soon as we walked in Joey greeted us with a smile and a handshake while we looked for a vanity chair. Although there wasn’t a physical one in the store he was committed to helping us find the perfect chair. After we browsed there online catalog not only did we end up getting the chair he was kind enough to give us a discount as well.

Me & my wife wemt in with specific amount we wanted to spend when we got there we were approached by Michael he started out all right but kept trying to sell us the most expensive things. We stated we already had looked online and added it up so we wanna stay within budget,he goes away to "Figure out the numbers" then came back with almost 6,500.for a total,so we decided this isn't for us and tell him we will call if we decide,he calls and texts so much I blocked him cause no sir u have already wasted time by trying over sell...Next day A Manager by the name of Garrett called back to see how he could earn our business back i told him i wanted to stay at or preferably below 5000.00so he said come back and ill honor ur price so we like kool....Walked in approached by a Maria 🤨🤨 she brought up order we paid Cash and went home ..i knew something wasnt right because she kept rushing to sign paperwork so when i got homei went over order to make sure we got everything and i see a insurance charge for 541.66 which she never told us about ao i texted her ahe gonna say because of deal we added that..NO MA'am you ask people!! u dont add that on plus we change furniture at least every 2 yrs so no meed for that!!!!😕😕😕😕😕😕😕😕 So i reached out to Garrett he acted as if he didnt know cause he was on PTO but said he would mention this and have her call us...She never did so we popped up!! She said im sorry Garrett never told me anything 😕😕 so i show her text log she then Showed me hers as she scrolled down I could see a remark about us but she went so fast because she knew she was showing it I couldn't make it out.anyways..left called coporate cause atp yall playing.Corporate apologized and said they issued a credit for insurance i said no ma am it should be a refund.so she had to fix it😕 Maria said text for delivery text her 2 times no reply so i called above to schedule it myself.was confirmed order would arrive on 7/28/2025 well they came and only brought a mirror out of 22 damm pieces!! So called Customer relations and reported issue they said someone scheduled our delivery for the 5th from the store when we never spoke with them so how do u schedule without confirmation??? I wish I would have followed up on reviews about shipping delivery orders, customer complaints about staff before walking in..Plus bad communication!! Anyways i say this to say STAND FIRM IF You WALK IN ASHLEY FURNITURE TO PURCHASE LOOK ONLINE AND MAKE SURE YOU Don't SIGN SHIT TILL You READ ALL FINE PRINT TO AVOID BOGUS INSURANCE MISTAKES WITH ORDER ETC THESE PEOPLE ARE IN THE BUSINESS TO MAKE MONEY NOT LISTEN TO CUSTOMER.NOR TO MENTION WE NOTICED A BASE FOR HEAD LIFT WHEN WE ORDERED THE HEAD AND FOOT LIFT ON ORIGINAL ORDER!! We even went to the other leaving and they TRIED to sell us almost 9000 for same pieces😕😕..SMH STAY AWAY PEOPLE

Beautiful store! Justin was great!

Subject: Wonderful Experience at Ashley's – Thank You, Mike! We had a great experience at Ashley's, thanks to Mike. While we originally came in looking for a dining room set, Mike helped us find the perfect sofa and chair—and it turned out to be just what we needed. His ability to listen, offer thoughtful suggestions, and guide us through the options made the process so smooth. He’s an excellent salesman and a great match for us, and we truly appreciated his help. Thank you for making furniture shopping enjoyable! Warm regards, Connie

I really appreciate the awesome and professional service I had at Ashley Furniture today. Noberto’s customer service was amazing. I also experienced amazing customer service from Anahi. They both took the time to make sure my experience at Ashley was top tier. If you’re in need of any furniture please visit Ashley on I-10 in San Antonio, Texas.

Everyone was so helpful especially Liese! She helped us with all of our paperwork and made sure we understood everything and how the process works before we left!

Abraham Tenorio took care of me. It was quick and easy.

Micheal helped me find the specific option that better suited me and even ordered it for me since it was out of stock. Very knowledgable, friendly and helpfull. Thank you for pairing me with him Greg

Noberto was awesome! Extremely helpful and knowledgeable. We were only there to look but ended up buying new furniture.

Leise was awesome help friendly and help us fill our home with all the things we wanted and more , definitely coming back

Abraham was a wonderful salesman!

I was able to find the matching dresser I wanted and was out the door in 30 minutes!

My experience with Ashley Furniture has been incredibly disappointing, and I honestly regret doing business with them. After an extremely disappointing experience at another Ashley location, I decided to cancel my order because they repeatedly failed to deliver on scheduled dates and showed no effort or concern for customer service after the sale. I simply didn’t have the time to shop around at other stores, so I reached out to the Fiesta location to place the order again, requesting that they waive the delivery fee. They only agreed to waive half, which was disappointing, but I accepted the offer. Unfortunately, just like before, the warehouse failed to deliver on the scheduled date, which I had taken off work to receive. As before, there was zero help from my salesperson or anyone else in the store to resolve the issue. I understand that the store has no control over the warehouse, but there was absolutely no effort from the sales staff to assist or make amends. Once the sale was complete, it seemed like they were already moving on to their next customer, completely ignoring my frustration. I had to miss work and change my plans multiple times because of Ashley employees promising things they couldn’t guarantee and then doing nothing to resolve the problems. Their conduct feels shady, like the used car salesmen I’ve encountered before — friendly and accommodating at first, but dismissive and unhelpful once they’ve secured the sale. Their customer service after the sale is absolutely terrible, and I would not recommend them to anyone who values reliable service and honest communication.

Aron is amazing sales and very helpful also they have payments options available

Went in to check on a couch I saw online. The salesman was helpful and nice, but the tool he used to check inventory wasn't working so he wasn't able to tell me if the couch I wanted was in stock or not. Not his fault but obviously not a good experience. Then I went to leave and some guy who I guess is the manager or something stops me and comes over and says something I couldn't hear, I just heard "guest counter". I ask him what he said, and he says "can you not go through that door, there's a guest counter, leave through this side door." I just said "oh, weird". And the guy decides I have insulted him personally I guess because he immediately gets defensive. He says "It's not weird, it counts how many customers come in so we know!" And I say "yeah but the entrance is obvious and grand and you wouldn't notice this little side door, so it's just odd." And he got defensive again and tried to defend the little out-of-the-way door for whatever reason while talking condescendingly to me. So yeah, never coming back. Guy needs some manners and to not be a dick to customers for no reason.

My visit to Ashley furniture was very positive. The sales reps were very helpful and friendly. Abraham was super helpful. The store has many pieces of furniture available and ready for delivery. Overall I recommend Ashley for furniture needs.

Very fast process In picking out furniture and checking out. Maria was a great help.

Hope and Aaron were great to work with!!

Out shipping experience was a great one at Ashley’s Furniture. We went in for a lift chair but came out with a new Tempur-Pedic adjustable mattress. Dan was very helpful and knowledgeable in the products. This isn’t our first time purchasing furniture from Ashley’s and each item purchased has been great.

The sales person Maria was very good and pacient without pressure!

I’ve always had a great experience at this location; the salesman are a little more customer oriented versus sale-oriented and I feel way more relaxed than at other locations. Francisco has helped me furnish multiple spaces in my home! Thank you!!

Justin was very courteous and helpful

Great costumer service from shaq in the mattress department .

Kayla help us, she has great vibe 🫰🏻 Thank you

Joey was professional. shopping is something I do not find enjoyable. However, Joey made my shopping experience delightful! He was professional and understanding of the type and style of furniture I wanted for my home! Mimi help me select the correct mattress for my needs!

Dude was amazing, if he sees this, he knows who I'm talking about. Overall great service, great experience, great customer support.

Steven did a great job on sales!

Large selection, their "best-buy" promotions saved us a lot of money. It turned out all the furniture we bought (living room and bedroom) were "best-buy" items. They stand behind their furniture, with an optional 5 year protection plan. Look at the details of the plans, it includes so much.

Dan was great to work with

The service has been absolutely terrible, and they haven't honored their obligations at all. I strongly advise against purchasing their insurance plans, as it feels like a scam. They charge a lot of money for what they claim is a lifetime warranty, but when it comes time to use it, there’s no follow-through. The furniture quality itself has also been disappointing, as it started falling apart within six months. Overall, I would recommend avoiding Ashley Furniture. Here is the pictures to proof my claim. Do not buy any furniture from Ashley furniture stores. Extremely disappointed with their service and products.

I am extremely happy with my recent purchase!!! The store was beautiful and the staff was amazing. MP, Amanda, & Myles assisted me during my visit. If you’re looking for a great deal, this team will definitely help you out! They listen to your “needs” and that to me is going over and above for customers. I went in looking to purchase a sofa set and queen mattress and ended up leaving with a King Tempur-pedic And beautiful sofa set. I will definitely be back, but if you want to be in great hands, make sure you ask for either MP or Myles. Regardless their entire staff was very helpful And informative. They offered so many different options

Kayla was a great help! Very efficient work!

Jose was incredible. He was fantastic in helping me with my purchases. Truly a wonderful employee.

Justin Martinez is one outstanding young man, & Sales Person! Thank you, Justin!!!

It was an awesome experience! Shaquille was great! He helped us find the right love seat and tables for our living room! Thank you!

Stephen Resendez was awesome! A great help!

Maria was very helpful, friendly and thorough!

Justin was so patient and kind at helping me find exactly what I was looking for in the time frame I needed. There were many options to choose from that fit my criteria.

The service was great. The employees very friendly creating a stress free atmosphere. Easy to find what I needed.

Very unprofessional, pushy sales people. We were promised a 4-year 0 % interest option, but after the salesperson input my girlfriend's name incorrectly 3 times, she was denied the financing. Instead of admitting his mistake, he tried to set us up with a 3-month 0 % interest predatory loan from a 3rd party bank WITHOUT even disclosing what he was trying to setup. So glad we didn't purchase. Completely unprofessional. DO NOT BUY

Great service and we love our furniture

Tony Hernandez is one the best sales person we delt with, need to ask for him. Thanks again Mr. T Hernandez

Love love love the furniture! Professionalism, friendly and very knowledgeable on furniture items. I work with two sales persons Luke, and Tony! Both spent all the time we were there answering all the questions we had. Covert all warranty information. Said it would be sent via email for mattress. Love the environment and service!

The store itself is clean and inviting. Our furnishing specialist was Arron Schubert and he was knowledgeable and helpful the entire time.

Felt very comfortable with my salesperson. No pressure to purchase item.

Friendly customer service. Maria was a gem!

Had the pleasure of working with Miles and Amanda. Both super knowledgeable and friendly. Happy with my purchase.

Bought and paid for a full queen bedroom suite mid May. I still have nothing. Went to the store and the “manager” Aaron tried to tell me it was a distribution center issue. When I spoke with distribution they said there are parts to my order that wont be available to customer until 2026 but show shipping 7/30/2025. When I paid for the furniture I was told I could have it in a week. I am so frustrated. I asked for a refund over a week ago and haven’t gotten that either. So they have my money and I have no furniture and can’t get a real person on the phone.

Great experience! Had exactly what I wanted with great price!

Great customer service. Great quality of furniture

Your salesperson misrepresented the truth, he is a slick talker and only interested in making a sale. He'd make a great used car salesman or carnival worker. I realized his untruths later when I reviewed the online receipt. I called the Ashley customer service the next day and promptly CANCELED a portion of the order. I also found out he had not set up the delivery date correctly and this order is going up to North TX. The customer service lady said it was set up for this month instead of August! Carelessness and no care for the customer.

Excellent Service today!!

Enjoy my time with Maria. Gave me her time to make my decisions on the purchases. Very pleasant and wonderful sales person. Ashley is lucky to have her.

Ms Ruby was a very nice lady and she had a great attitude towards me and helped me to get a good deal thank you very much

Sales associate LSegovia was very nice and helpful! She helped me apply for financing and explained all the details how it would work. I bought a beautiful dining set.

Amazing atmosphere and great customer service. Joey was very helpful, professional and knowledgeable. Will most definitely be coming back for more furniture.

The new Ashley facility on I-10 was well laid out and our sales staff member took care of our purchases in a very professional manner

Luke knew what we wanted, found it, and we were able to purchase it in a timely manner

I was looking for a recliner and dining table My budget is a little tight, but Mike Drust helped me find just what I wanted at good prices. He helped me through the finance process ( 0% apr for 12 months). He was very nice and not a pushy sales person!

Excellent service !

After months of looking, and not being impressed by anything we came across we finally found what we didn’t know we’d like. Luke helped us find exactly what we needed that would hold up and look nice. From beginning to end he addressed all our questions and concerns. Looking forward to the delivery of our new couch.

Great experience. We loved working with Michael Ellman. We came in looking for a few home upgrades and he guided us in all the right directions. A sectional, entertainment center, side tables, rug, and a new bed! Highly recommend this place. Great environment and event better people!

We bought a new Cashton couch here in May, only to have the arm break and collapse not even 1 month later. I trust this store and we purchased all our bedroom furniture here, so this is really disappointing. We reported the broken arm on June 14, and were told to give 48 business hours to process - which we did. Over 2 weeks later there is still no response from them. I've called customer service twice, and today was told to file anther claim. We now have an unusable couch with a broken arm, hole in the side, stuffing coming out, and a protruding piece of wood from the frame. It's a shame because we've always had good service in the store, and good quality furniture. I really hope they can resolve this situation and make it right, but for now it is hard to recommend them.

Got an Ashley's CC to finance the furnishing of my new place. After experiencing difficulty activating my card, I noticed that I was unable to make online purchases. Ashley's customer service department directed me to call my local store. My local store said I don't have an Ashley's CC, and directed me to call Synchrony, their financing company, who then directed me to call my local store. After telling Synchrony the store directed me to them, their answer to my problem is that if I want to use my Ashley's CC, I need to go into the store and have a sales associate call Synchrony. Nobody from the customer service department, my local store, or their finance company was able to tell me what was wrong. Additionally, I had made a purchase using the same card number that was sent via email while waiting for the actual physical card. And the local store associate could see these charges, but told me that my card numbers didn't match, and I don't have an account under my name. Somebody made a mistake, and nobody can help me determine what went wrong. My name and both intial card number and physical card number match. Do yourself a favor and don't get mixed up with this company. Go somewhere else.

Experience was really good

Luke did a great job doing our couch transaction. So far we are well pleased. Ty

Would not recommend

Great ! Everybody was so helpfu

I was walking around Ashley’s kinda lost looking for a specific piece and thankfully Justin M offered his assistance. Justin was very helpful/knowledgeable and found me something comparable to what I was looking for.

Absolutely horrible customer service. We were promised having had to stop in to have our recliner sofa delivered by July 1st which was ordered on April 26! We were told that the sofa is in Houston which is just hours away and still waiting for it. Absolutely ridiculous. We purchased a ton of stuff from there upon relocating to San Antonio and everything was delivered except for one sofa which is preventing us from being able to set up our living space, makes no sense. A sofa should not take over 2 plus months to get delivered especially since it’s hours away. Never Again, extremely disappointed and frustrated with this company”s lack of communication. You can’t even contact the store itself, simply ridiculous. Save your money and time and go elsewhere!

Was a pleasant experience

Lisa was great!! Our experience was good@

Had an amazing experience at this location!! My wife and I walked in with an idea of what we wanted (sectional couch) and Mike greeted us at the door and with our ideas and floor plan of our area he was able to direct us and show us the perfect couch!!! My wife and I upon leaving were unsure if we were really ready to buy or if he was just was that good. 🤣🤣 We knew we were buying just didn't know right then. 🤣 Definetly recommend if you go in to ask for Mike, very knowledgeable and likes to joke around, not a dead head serious salesman. Makes you feel comfortable in the process.

Well informed , affable, no pressure sales person.

“The buying process was excellent and the seller was very friendly and attentive. However, after making the purchase, I haven’t received any updates about the delivery. I’ve tried calling and messaging the seller, but they have been ignoring me. I hope they can improve this aspect for future purchases.”

Mylon was very knowledgeable and provided great customer service.

Fantastic sales people! So patient, really enjoyed the day.

Norberto was awesome to work with. He is friendly, knowledgeable, and helped me make a great decision on my purchase. Highly recommend the location. Great experience.

Our in store experience was great. We knew what we were looking for and we were in and out. Now let’s see how the delivery goes!

Norberto was amazing and extremely helpful. He guided us through the best products and discounts. I recommend Norberto to anyone who is interested in buying furniture!

It was quick n easy. The show room was great and Miles helped us with great options.

Prefer to be left alone a little more but they weren’t there hovering so had a good experience picking out a couch with my son. App process was quick.

Great experience and selection. I just came with my daughter to pick out a chair for her and ended up buying a beautiful one for myself and a couch.

Pleasant and easy.

Joey was very helpful and friendly. We appreciated his guidance and knowledge of the vast selection. Great experience.

If Pridestaff sends you here, don’t go, John Michael is not a very nice guy and he acts like you cannot find a better job. Beware

Salesman nice but didn't know what we were looking for ....also still renovations..

It was an amazing experience, we didn't think we were going to be able to find exactly what we were looking for but Mike made it happen

Usually I have a hard rule not to make big purchases on the spot... but Fernando was beaming with customer service and we locked in on the perfect bedroom dresser for my teen daughter. Ashley products are known quality and it was a bonus that the in person purchase was a great experience.

The sales person was very friendly and provided me with many styles for me to purchase a dining room table. She was very knowledgeable and gave me all my options. I purchased a table during my visit and I'm excited. Great customer service.

The salesperson was kind and helpful, answering any questions we had and not pressuring us to purchase anything. We ended up buying the bunk bed we needed at a great price!

Incredible service and friendly people especially Lisa .

Lisa killed it with us!! We walked in knowing what we were looking for to replace mom's living room furniture. Lisa introduced herself, gave us the quick talk, and then left us to look around to see if they had the furniture. We found what we were looking for and went to find Lisa. Chatted with her awhile, but needed to go back to the house to get one measurement. Returned the next day after reaching out to her the night before to make sure she would be working. After letting her know we were wanting to pay cash, she worked her numbers and the deal was amazing. Purchased a sofa with reclining ends and a recliner. She added in a 5 year protection plan, plus delivery and the deal was too good to say no. Let her know it was definitely going to be cash, brought us over to her manager, and made the purchase. Have to say, we were not expecting the deal and will definitely go back to Ashley's if we ever need anything in the future. Quality furniture and, in this case, a great sales lady.

The salesman treated me good he explained everything to me I told him what price range I was in so he did not try and upsell me which that I really appreciate

It took me over two months to find the perfect sofa. So, I decided to head to Ashley’s store, knowing exactly what I was looking for - a modular (sectional) sofa. When I arrived at Ashley’s, there was already someone waiting outside, Francisco. I had asked if they were open, and he said, “We’ve been waiting for you, come on in!” When walking in Francisco welcomed us inside the store ready to assist us. Francisco was super helpful. He asked us questions to make sure we were on the same page, and listened carefully to what we wanted. The best and favorite part was the demo 3D-printed sofa piece, which was so helpful to express a visualization of what I wanted. During the process of browsing, Francisco gave us an opportunity browse alone to see all the sofas they have in store where can sit on each sofa to know what material and cushion we wanted. Francisco also gave us all the details about what Ashley could and couldn’t do. Luckily, they had exactly what we wanted! I bought the sofa and left feeling super excited.

Extremely disappointed and frustrated with my experience. I purchased a couch and TV stand totaling around $8,000. I was told delivery, setup, and plan protection were included as a “deal” — not something I would be charged extra for. After getting breakdown of my total. I found out I was added $500 for delivery, and the protection plan was in fact not free how she made it seem, it’s actually part of the salesperson’s commission (which explains why she was so pushy about adding it- yes they get paid to add it!!) I agreed to a delivery date, only to be told the items were out of stock and delivery would be delayed. Why sell items that aren’t even available? They tried to schedule three separate deliveries for four items — completely unreasonable. I managed to consolidate into two dates, but it was a headache. The worst part: I was told my financing came with a 72-month (6-year) no-interest plan. I trusted the salesperson’s word and signed without reading everything — big mistake. I just made my first payment and found out every card I was signed up for has interest! This experience has been a nightmare. The customer service is poor, the information given was misleading, and the entire process felt dishonest. Do yourself a favor: read everything carefully, get it in writing, and better yet — stay far away from this unprofessional store. They will reply saying sorry for your experience give us a call and they will be no solution. Stay away!

Maria and Michael were very friendly.

I purchased a full bedroom set from this location to include a new mattress and a few months later the bed frame broke. I have been communicating with Ashley’s Customer support for about 5 months with no resolution. They continue to ask me for photos and give me the run around every time I call. I went to the store to speak with MeeMee who is the person who sold me the bed set only to be dismissed, disrespected, & ignored by him. Till this day my bed frame is still broke and on bricks. Please avoid this location by any means and buy elsewhere.

We had an excellent salesman, Tony Hernandez. Very knowledgeable and very nice and polite. The couch looked great and the extra warranty was well explained and we bought that.

Don’t go in if you don’t know what you want, they will laugh at you.

I had a great experience at Ashley. This was my first time buying from a furniture store so I was a bit nervous. Mike E. was incredibly personable, helpful, knowledgeable about styling, materials, colors, and upfront about pricing. No pressure to purchase other items. Overall a wonderful experience despite being under renovations, and I would definitely go back.

Zaria is fantastic not pushy but very helpful and knowledgeable, enjoyed the experience.

Lisa was so friendly and helpful that I thoroughly enjoyed the time I was there purchasing bedroom furniture and more.

Great customer service. We got exactly what we needed

Great experience, our rep was very helpful and worked a great deal for us.

Jackie was great! Very knowledgeable and nice! Got us our perfect patio furniture!

Luke was very patient and understanding. He took the time to tell me about Ashley stores and then answered all my questions and I had a lot of questions. As a new resident moving to Texas he was helpful with explaining some of what to expect in Texas as the weather goes

Sales person and manager went far and beyond to achieve my purchase and will be a returning customer

We got what we wanted at a decent price and salesperson was very helpful. Pleasant process.

Hope was wonderful and super helpful- will definitely returning for additional pieces of furniture. Thank you Hope!!!!

Dan was a great sale person. He was very knowledgeable and there was no pressure. He understood our needs and put together a plan for us to purchase exactly what we needed.

Walked in to look at some bed sets and just utterly harassed by salespeople. Within 5 mins I got 5 different people asking me if I need any help. Walked out of there once it got ridiculous. They scare shoppers away especially those who just want to see different styles, colors etc

Friendly attentive service!

Under construction but Brandon was great! It’s going to be an even better Ashley’s when construction is completed.

Very helpful. Ordered exactly what I needed.

Excellent experience

Went shopping for a mattress. They wanted to sell me a mattress and adjustable frame for just over 2000.00 dollars. I went to Macy's their price for the exact same mattress was the same but the base is free. I now see Ashley furniture has a huge markup and a sales force more than willing to swindle unsuspecting customers out of their money. Stay away from Ashley Furniture.

Get it in writing..that's all I can say

If I could give negative ⭐️‘s i would. Absolutely disgusted by the dishonesty and scam Ashley is promoting with their protection plan. I was sold a couch in 2022 and added the protection service because the sales associate told us it would be “no problem” and covers most issues (accidental rips, stains, punctures, etc..). The first time the service technicians came for our claim - they didn’t do anything with the couch - they disrespectfully walked all over our carpet with shoes and on top of that refused to replace our couch that had well documented accidental damages. Come 2025 - we submitted another claim for a puncture and ripped cushion and now the service rep is asking if I have a copy of the “terms of service” after putting me on hold every 2 minutes and going to their supervisor so they know what to say when denying the claim. Beyond angry and disgusted at the dishonesty they stand by - do not shop here and do not get the protection plan.

Hope Griffis was amazing. She helped make this a fun and fast experience. She helped to find the perfect sofa for my living room. She also knew I was busy on this day and helped to make this purchase happen fast. Hope, I wish you success with your career at Ashley.

Good service very thing good

Mike was amazing! He was so knowledgeable and will work with again! Strongly recommend working with Mike!

Tony was such a help in making my sofa and lovey seat a purchase!!He definitely is a plus for the company Thanks Susan Beyard

Salesman was very helpful and knowledgeable.

Ashley furniture has beautiful stuff great deals and quality numerous uno sales folks especially the sales guy we had. He was the bomb

The service was exceptional! When we walked in, we had an idea of what we wanted but weren’t sure we saw anything on display that did it for us. But Ruby the interior designer really took her time with us and listened to the vision I had in mind and inspired boards. She was able to help us design our perfect space and recommended a bedroom set we fell in love with! Delivery was phenomenal as well. Our delivery drivers really took care of our furniture and set it up perfectly. Seriously 5/5 stars, no hiccups.

Bad customer service ever, bad quality

Maria was fantastic! Not pushy, helpful and even a sense of humor. Almost didn’t visit because of past experiences in other Ashley stores-but definitely recommend it!

It was incredible Mike and Brandon helped me out picking the bedroom set and the TemperPedic mattress, their customer service, professionalism goes beyond rapport. It was phenomenal experience and I would recommend Ashley Furniture and these two awesome guys to anyone. Thank you for the fantastic experience!!

We were just in the store a few weeks ago to buy a bed, mattress, and a couch. We have not bought furniture in quite a while. We loved that our sales person was very quick on finding us the items we were describing but when it came to costs of items, I felt like we were being rushed. We also had a toddler with us that was tired so that also pushed us along. I asked a few times what the price was for an item and I got a response of "we will get a low monthly payment." Figured I'd ask again anyway before we did final signing for financing. At the end when discussing finance options, he shared our monthly payment. I still had to ask to see the bottom line total and it seemed like the sales person did not want to share that information with me. Eventually he turned the tablet he was using around. Once we reviewed the prices, we signed away for financing. Today, I'm looking at our total billing and it doesn't match the total of the invoice. There is an extra cost that was not described during the transaction and it's a promotional fee of 2% of total invoice. This wasn't discussed with us at all when we were shared the details of the promotional deal. Not knowing at the time, we signed with that in smaller print not realizing that was part of the deal. I wish the sales person would have been more open about the full details, costs, and what we would be expecting to see on our first bill. I do not plan on going back to this furniture store again in the future as it just seems like shady business. I get they might be paid on commission but I feel taken advantage of. I'm pretty sure if it's not known at the time of signing, they do not tell any customers and just expect them to sign. Just know there may be hidden costs in promotions so please ask and be aware before signing.

Absolutely great experience!

My salesman was just awesome. He really took his time and didn't pressure me on anything. Took his time explaining my purchase and options.

Maria was great. She was very knowledgeable and showed us what we were looking for. Mimi and Mike were also terrific.

Mimi was fantastic. Very knowledgeable and efficient. Made it very easy to make a decision. He knows his stuff!

So far I have been extremely satisfied with my experience. When I receive my furniture I will send a more precise feedback synopsis. So far — very happy!

I recently visited Ashley furniture on I-10 Looking for a sectional. This was my 5th or 6th furniture store, but it will be my FIRST stop when looking for furniture in the future. The sales person (Andres R.) was friendly, professional and knowledgeable. He patiently worked up the cost at my request on multiple sectionals. Once I had picked a sectional, I liked working with Andres that I went ahead and purchased a dining room set.

Hope was extremely helpful with my furniture needs! She listened, made viable suggestions and treated me with respect and kindness. Thank you Hope & Ashley Fiesta Store!

Mike E. Was great and very knowledgeable. No hard sell tactics which is paramount to me.

The Sales Rep were very helpful and let us test the different products without pressure.

Mike was super knowledgeable across the board. Got me locked in on a double chaise beautiful piece. And had Kayla finish up the paperwork all to get me my delivery in less than a week!🙌

Great worker (mike)help me with everything that was affordable for me and conformable great attitude

Great customer service from Greg Mickalak, extremely helpful and informative!!!

Ruby and Daniel were great and worked with us wonderfully

Went here for a new dining table. Worked with Ashley, she demonstrated the butterfly table. Loved it so much we bought it that day. Financing was super easy to set up and she showed me how to use the app to make future payments easier.

Our sales representative, Dan, was phenomenal. I appreciate his focus on our needs & not trying upsale. He was knowledgeable, friendly & efficient. We went in knowing what we wanted and got everything sorted out within an hour. Ashley furniture has the delivery scheduled for this Friday! Grateful we aren’t waiting months out.

My email address needed to be correct and I wanted to schedule a pickup. The technician made it happen. Also my inventory sheet was short and she informed me that would not be a problem when I pickup my order. Good job. Thank you Ms Elissa.

Sales Associate- Jacquelynn was amazing. Made this experience so easy for us! We’ll be back to see you Jacquelynn!

Great experience

I had a great experience with my salesman. We got the deal we wanted and all was well. After we left the store my wife and I decided to add the matching dresser to the bed and night tables. I called my salesman and we agreed on a price over the phone, he sent me an invoice to pay online for the additional dresser. After a few attempts, I called him back at the store explaining it wouldn’t accept my payment. I ask if I could give someone at the store my payment info and he said he would ask his manager. I had met her at the store earlier, he told her I was not having any luck paying online to which she said it’s his problem, other customers are not having any issues. I ask if I could speak to her and she refused, again I could her what she was saying because I was calling on the salesman’s cell phone. She wouldn’t talk to me. I drove back to the store and paid the additional invoice for the dresser. At that time I was told that other customers were having the same problem while trying to pay online. My total bill was over $6000.00 and a manager wouldn’t talk to me!!! If she had got on his phone, said she understood my problem but they were having technical problems with that system I would have been ok. I am not happy with her attitude and my furniture won’t be delivered until June, which gives me time to think about how I was treated by her and I may go to another furniture store and buy from them and cancel my order with your company. There is no excuse to be rude to a customer especially when it’s your system that won’t allow me to pay you!!! But my sales person was great, he apologized for his manager, tried to resolve the issue as best he could!!!

Even though the Ashley store was under renovation, Jose was very helpful and made it very easy for my wife and I to select the recliner that we were looking for. Outstanding service from Jose.

Brandon was awesome to work with. He was patient and addressed all of my questions and concerns. I recommend Brandon for your furniture needs!

Knowledgeable about product and services and payment details. quick and nice

Jacklyn was very patient and informative.

This young man named Steven D was the most helpful individual i have ever met. He absolutely had our best interest in mind and he never pressured us.

I loved that they worked with me on the price and was very compassionate with my situation.

Great customer service and easy purchase!

Great place, great service! Francisco Garcia was amazing and incredibly helpful. Would definitely recommend.

Mike Ellman makes us very special- he deserves a raise!

Aaron was wonderful to work with. Assisted with finding us exactly what we were looking for.

We had a great experience shopping today. Lisa helped us and she understood our budget, what we were looking for and went above and beyond to coordinate delivery, and a warranty package for our furniture. Can’t thank Lisa enough!

Let’s start off MIKE from the sleep experts was very rude and disrespectful acting like a kid stopping his feet and mumbling under his breath. when we wanted to cancel because we found something better somewhere else.

Mimi is a super salesman!! Go see him

Im very excited about my new couch! One of the sales associates, Hope, worked with me from start to finish. She was very friendly and extremely knowledgeable. I cannot recommend Hope and the rest of her team enough at Ashly Furniture.

Zaria was fantastic!

Luke Finley and Mike P were awesome reps, they answered all our questions and worked miracles in getting us the furniture items we purchased. We will definitely shop Ashley again!

Steven was there a professional, courteous and knowledgeable answering all of our questions.

Steven helped us with our purchase. He was very patient with our decisions. He has excellent customer service skills. Thank you Steven. 💁‍♀️

Excellent customer service. Aaron was great and did not pressure us. Let us look around without being right there with us.

I had such a great experience here at the Ashley Furniture Fiesta location. My sales consultant was Hope and she was so sweet and extremely helpful! If there were any questions or concerns she was readily available to answer and help! Top notch customer service. I will definitely be back to purchase my new sofas with Hope! Thank you so much for going above and beyond to help us decorate our new home💕

Great Memorial Day sale. Found just the right living room set at a great price and delivery in 5 days. Norberto was professional and gave us several options that saved us money.

One of the worst furniture shops we ever visited. We went there to buy a desk , the agent assigned with us was helpful, but it took at least 4-5 hours and multiple visits for us to order the item from the store. The manager of store( Azimi) acted really unprofessional and did not follow any basics of customer service. Finally the order did not deliver as promised on the date planned and we received no updates. We reached out to store over phone, in-person at the store and all we got was they don’t know how it got cancelled and will let us know over the phone. We waited again for 48 hours and no updates. Never going back to this Ashley store. Waste of time and effort.

Tony and Anahi were great and service was awesome, thank you for helping us and making everything work!!

Great customer service. Was happy with our purchase.

Francisco and Steven were an amazing help, very professional and ended up leaving with more furniture than I intended to get when I initially walked in but luckily all good things I needed. Never felt pressured to buy anything. I was greeted right away as soon as I walked in. Definitely will be back for future purchases! Thank you so much for your help guys!

Too many calls recieved which are automated and it’s not helping ..

Noberto the salesman was extremely nice throughout the entire process, explained everything in detail and gave me all the time I needed to think about my purchase.

Dear Ashley Furniture I am writing to express my disappointment regarding a recent experience at your store. Unfortunately, the information I was given prior to my purchase did not align with what actually occurred once I arrived. I was initially told that delivery would either be free or cost $99. However, I was charged $209. I was also informed that I would receive 60 months of no-interest financing, but was only offered 12 months. These discrepancies are unacceptable and feel misleading. Additionally, I encountered unprofessional behavior from two individuals named Mike, both of whom were dismissive and rude. When I expressed my concerns and considered walking out, they showed no willingness to assist. I ultimately stayed because I had promised my daughter a vanity. To make matters worse, I never received an email receipt for my purchase. I was later sent a 10% off coupon to be used on a Tuesday, but since I was in the store on a Monday, I was simply told to come back the next day. This lack of flexibility and care for the customer experience was very disappointing. Given these circumstances, I believe I deserve a resolution. I respectfully request a review of my delivery charge and financing terms, and I would appreciate receiving my purchase receipt via email. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Gina

Sales person Michael was very friendly and very professional. He really new what he was talking about. Demonstrated the difference of the mattresses we were looking at. Very satisfied.

I have always bought my furniture at Ashley’s. I have been very happy with the service and quality of the furniture. The assistant manager, Mimi was very helpful and knowledgeable of the product. We were able to make a deal because of his caring attitude, Hr had the Ability to understand what type of furniture, the customer needs The salesman Greg M. was also very knowledgeable and created a good rapport with my family. He answered all my questions.

Excellent service by Mimi and Amanda

(Translated by Google) Very good service, excellent saleswoman, very attentive at all times and very friendly 100% Maria (Original) Muy bien servicio, excelente vendedora muy atenta en todo momento y muy amable 100% María

When we walked in the salesmen in the front literally turned their back to us and walked away. Not even a simple greeting or anything. The salesman who ended up helping us with our purchase wasn’t either of the two at the door at the time. Incredibly disappointed with how we were treated especially since one of the men in the front looked Hispanic as well. Won’t be returning here again.

Beautiful experience. Knowledgeable and pleasant staff. Very helpful in insuring I was completely satisfied with my purchase. Mr Shaquille Delara was excellent.

It was great, as soon as I walked in I was greeted by Joey. He was upbeat and personable, and helped me get a sofa that’s exactly in my price range. After looking at everything online then going to the store, their Memorial Day sales are really worth

Felt rushed in making an unnecessary purchase that does not fit in my living room

Great customer service.

Very knowledgeable and helpful and delivery was on time

Norberto did an amazing job finding us the best deals!!

We were happy with our recliner shopping experience and found one that will work great. Thanks Mike.

Our customer rep was awesome!

My sales Jackie was professional, knowledgeable, and very attentive to my needs. Took time to answer all my questions. Would recommend highly.

Michael P. Was excellent 👌🏽 I felt like he cared about me with what I wanted and needed, he was professional and courteous, the store manager was very professional as well. Anna the Acima associate was wonderful as well. 👏🏽👏🏽👏🏽👏🏽

Good

It wasn't very good

Lisa was very helpful and went out of her way to find exactly what I was looking for. The manager also gave me a great deal when I purchased the protection warranty. Left a satisfied customer.

Joey was very friendly, attentive and made my purchase easy. I appreciate the great customer service that was provided!

Amazing service

Kayla was Awesome and very informative!!!! We will be back soon we pray we get her again!!!!

Ask for Maria! She is the best! Everything you need is at Ashely’s Furniture with good deals ❤️

Dan was so helpful and considerate even found the cord so I could try out the recliner I bought. Made it easy and fast got exactly what I was looking for so my 3 furbabies could set with me too

Was told I was getting an item discount but when I checked online that was already the normal price not discounted. This shows the price shown online and then price they gave me.

Great customer service

(Translated by Google) Simple and very attentive (Original) Simple y muy atentos

Very friendly staff that assisted me with all my needs. The plants I got were beautiful.

Jaclyn was amazing. I was hesitant of to buy or not particular couch, but she quickly showed me all positive and negative signs about it based on my requirements. I am so happy with the service. Can’t wait for my couch to be delivered on the 28th of May ( per my request, they are delivering closer to my move in day). Thank you

Very nice staff. Great customer service

Ruby and Tony provided excellent customer service. They were very friendly and made the experience really quick and easy for us.

Helpful and friendly

Justin was very helpful. Thanks

Aaron took care of my issue quickly

Mimi was very helpful and really knows his stuff! Walked in looking for a desk, ended up with an adorable reclinig loveseat and a sectional.

We purchased a tempur-pedic mattress and base a few months ago from Ashley Furniture. The delivery guys were helpful to get it all set up the way we needed it done. We were very happy with the customer service. Our delivery today was another temper-pedic base purchase for our other mattress. We are elderly and my husband has lung issues. It is very difficult to lift heavy items. The salesperson did not tell us that the delivery guys would not help us. I had to move the old base and mattress myself and will now have to put the mattress over the newly purchased base because they said they could not help with the mattress. This lack of care for customers is very disappointing.

Very friendly and good prices.

Informative & kind, expedient service!!

Our salesman ,Dan, was very helpful and knowledgeable. Found just we were looking for! Wonderful store.

Scott and Cory were great and we really appreciate the job they did delivering and setting up our new furniture.

Great experience with Shak shopping, I went with the intention not to buy today. Just looking for now, needed the furniture for next month, but I felt very comfortable with the information, knowledge and results I wanted to achieve, it was a pleasant transition buying the furniture, “great service Shak I appreciate your help”.

Second time using Ashley’s to fully furnish a house and will be back here if I get tired of this furniture. Ask for Maria amazing service and even a great talker and didn’t feel pressured to buy anything I didn’t want even helped me select the perfect items. 0 complaints 0 cons and this is that they are under construction and still was able to find all the right pieces.

Ten ten tens across the board. From experience the quality of furniture is way better than Living Spaces . Definitely recommend ! Thanks Rubi and Tony !

I had a great experience and customer service was amazing it really helped me decide on what to get for my new apartment

Ashley was great in helping me find and purchase the furniture I was looking for, sales person Tony did a great job.

Great experience. Not sales pushy at all.

Mike was very professional and helpful . He was informative.

We had a good experience buying furniture here. We were looking for a 72 inch dining table and they had a big selection. Tony was very nice and not pushy and made the purchase process very smooth.

Great customer service at the zarzamora location!

Walked in and out in less than 30 minutes. Norberto took care of us very well and completed our purchase and delivery date to our satisfaction.

Very fair deal. They had what we wanted, and offered a very fair price.

Joe N. Was the best

So far my rate is a 2. I waited 2 weeks. And my furniture arrived wrong, the person who helped me order the wrong pieces. Then dining table chairs were missing under parts so it was uneven. The couch came with a speaker ( and its fully broken inside). So now im awaiting for new pieces and new exchanges.. pick up and delivery... this was no where what i expected. I hope 2 god it doesnt take another 2 weeks. I will change my review after situations fixed up. Delivery men were very nice people as well. Couch is nice its just not what i ordered. I got 2 left corners and 2 right corners idk why.. Update: No One In Store. NO ONE IN SUPPORT IS HELPING ME! I GOT THE WRONG FURNITURE, Legal Actions Will Be Made If This Isnt Fixed.

Amazing experience! I got my dream sofa set and the staff was very helpful and knowledgeable. I will be a returning customer. Fast delivery and a ton of options.

Thank you for another great delivery by a great team. No damage, easy install, accommodated requests, and professional.

Had a great experience and Kayla was fantastic. Definitely deserves repeat business so far.

Professional, courteous, fast assembly. I didn't expect this level of service. The "white glove" earns its proven name.

Horrible experience buying from here!!! I advise everyone to stay away as far as possible!! We spent 5k on a couch and was told by our sales rep Noberto that we would get the white glove service and have them deliver it to our house and place it where it needed to be and set it up. Come delivery day they drop the couch off in boxes in the middle of our kitchen and tell us they don’t do set ups and don’t do lifting up the stairs and have essentially screwed us over. We have called corporate and even went to the store in person and we’re basically told yes the sale rep screwed up and only rang it as a delivery and not set up and they can’t send anyone out! We have been stuck with this heavy furniture sitting in our kitchen rendering it useless for the past week! We have bought several items from Ashley and have never had a problem like this before. We’re very disappointed and disgusted in this company and will never buy from them and will urge everyone to stay away!

I went in with what I wanted and Brandon was very helpful with helping me select a modular sofa that I can add on to in the future.

I took off a star solely for communication with the scheduling and delivery team. Our communication with the sales rep, Maria, was great! She listened to her wants and needs, and kept our visit efficient by showing us what we were asking for, and keeping paperwork, short and sweet. However, the miscommunication started there. We requested for further communication to go through me, as my partner would be out of town and we did not want him to facilitate communication for the delivery from out of town. This did not happen, and all scheduling texts and delivery calls were sent to my partner, after we had requested twice for his number not to be contacted. The delivery team arrived nearly an hour before the 3-hour delivery window, and expected us to be ready for delivery or we would need to reschedule. Unfortunately, there was a language barrier between us, and we were not able to communicate well enough to find a solution to these problems. They expected us to be available as soon as they arrived, and we were not, given that all communication was going to my partner OOT and the delivery team arrived outside of the delivery window. Thankfully our furniture was delivered in great condition, and functioning correctly! For future deliveries to outlier locations, I recommend asking the customer if they would prefer delivery at the beginning of the window or the latter half of the window, and ensuring the delivers arrive within the window, not before or after.

Great salesman

Delivery folks were great. Furniture was scratched.

It’s unlikely I’ll ever again buy anything from this furniture store that doesn’t know how to assemble the items they sell. Same thing happened when they assembled my son’s bed drawers 2 years ago. Just noticed the armrest supports after they were delivered less than 30 mins ago. Any damage caused by the flawed assembly will result in a call to the store. Delivery guys were great.

Justin the best helper and so patient, thank you

I like the selection at the Ashley Store—lots of nice pieces, and the prices are pretty decent for what you get. They’ve got a good variety of styles, and it’s easy to find something that fits your taste and budget. What I didn’t enjoy was the overall shopping experience. It felt a bit like being at a car dealership. The salesperson was trying to work out a “deal,” and when I didn’t commit right away, a manager came over with a “very special offer”—but only if I bought right then. That kind of pressure made me uncomfortable, so I left. I’d much rather have someone available when I need help, but not hovering over me the entire time. Let me browse, let me think—it makes for a much better experience. If they adjusted their approach, I’d definitely consider going back, because the furniture itself is worth a look.

My experience at Ashley Store was vert pleasant. My sales representative was very patient,polite and professional. She took the time with me to make sure l had all the best

Jose is an awesome sales person. He made our trip to pick out our tables perfect. Thanks Jose!

We didn’t have a great experience a few months ago when we purchased our table and mattress/base. However this time around Andres R. did a fantastic job. He had great customer service skills and went out of his way to help us. This man deserves a raise or bonus.Thank you Andres!

(Translated by Google) Excellent service, the girl was very friendly. (Original) Excelente servicio la chica muy amable

Myles was top notch. Very helpful, upfront and provided outstanding service.

Furniture shopping isn’t easy. Between sizing, colors, textures, budget, and quality—it can be overwhelming. My husband and I typically do most of our shopping online for that reason. It’s convenient to jump from tab to tab comparing options. But when it came to buying a couch for our first home, we knew we had to see and sit on something in person before making a decision. That’s when we met Mr. Joey Nava, and let me tell you—his service was absolutely exceptional. I walked in with dimensions, a color palette, and a list of all the couches I’d been eyeing online. Joey helped us locate every single one in the showroom and made the experience feel thoughtful and stress-free. He gave us the space to discuss our thoughts openly, while also offering expert guidance—including a layout suggestion I hadn’t even considered (which ended up being the one we went with!). We had a few concerns about pickup logistics, and Joey handled everything perfectly. He made sure we felt confident and cared for every step of the way. My husband and I can’t say enough about Joey’s attentive listening, helpful insights, and genuine kindness. He helped us find the perfect couch for our home, and thanks to him, we’ll be coming back here for all our future home needs.

Found the perfect rug for my kitchen for a great Price and I couldn’t be happier.

Justin was professional and gave amazing customer service!

Experience was amazing; our sales was very knowledgeable and helped us out tremendously! Would definitely recommend this location!

Amazing people! Dan B was an amazing associate who helped us pick and gave a massive military discount! Best ever.

Cisco was great in helping me find some solutions to furniture needs. He was super kind and patient with me and my little one during our visit today

Had to wait weeks for delivery but my chair is beautiful and delivery was fine.

Great experience. Aaron was so helpful.

The service at the store was ok but can't seem to get my address right which means I can't get a delivery. No one seems to know how to use there computer system

Great experience!

Positive experience 100%

We visited Ashley Furniture and worked with Joey Nava. He was so personable & helpful. The entire experience offered made us feel like family. The process was so easy and his focus was on us and our needs. I recommend you visit Ashley furniture as they have a lot of nice styles you might be interested in. The atmosphere was so inviting. Take care & thank you to Joey and the Ashley furniture staff.

Mattress is higher than I was told I asked over and over no higher than 27inches . This is higher and hard for me to get on

Very helpful staff. I got what I was looking for, plus financing with zero interest. I’m happy.

They help us out with what we wanted and they were nice would go back and get some more stuff in the future

(Translated by Google) They treated us very well. (Original) Nos atendieron muy bien .

Brandon was wonderful! Great personality and really listened to our needs. Thank you Brandon!

Excellent service from Maria.

Very busy store with a lot of helpful salesmen.

Great costumer service and support from Joey Nava! Really a pleasure to do business with your team! I will be back… V/R Ferdinand and Yajaira

To much time on hard sell for Temper Pedic when customer says 'no.'

My wife and I were met promptly upon entering store by Noberto. We explained our Intrest, and were shown several options. Our intentions were to shop Ashley, then shop other stores. We had such a pleasant experience, we decided to look no further, and make a purchase. I highly recommend shopping at Ashley, and thanks again to Noberto, for his outstanding service. Mike

Walked in, told the lady what we were looking for, she took me exactly to what I was looking for, gave us several options (“warranty “, delivery etc) with pricing and we paid for the bed and in and out under 30 minutes. Great salesperson. Very professional and efficient. Great experience.

Thanks to Salesman, Noberto Casanova for outstanding service and caring attitude! Hasta luego!

Great experience, quality product. Ahmimi was very nice

Mr. Michael Ellman was Very helpful in helping me look for a couch and cabinet for my daughter. Thank you sir! My husband will love these!

We had a great experience at Ashley's. Looking for a bed for my son. The sales rep, Garrett, wasn't pushy and let us look over the inventory before talking about price. He was very knowledgeable about the products. He helped get us the best deal. I would definitely go back again.

A very good experience and the fact that my sales person call the next day to make sure that everything was good get extra points.

Lexy was super helpful and insightful on the product. She listened and worked with my needs and wants for a new bed frame and I couldn’t be happier with what we found. Thanks a ton!

We had help from Maria and she was awesome

My sales person was very knowledgeable and helpful. He wasn't one who follows the customer waiting to pounce. He made himself available as needed and that was his great selling point for us. I highly recommend Ashley as a comfortable place to shop.

Went to see about a new couch and recliner. It was very low traffic inside the store for visitors at that time. Salesman was typically like a new car salesman, a bit pushy. But then again some personalities normally are like that. So I brushed it off And kept working with him. His sales manager was extremely nice and closed the deal. Got our couch & recliner moments ago. Nathaniel & Gabrielle were terrific and careful. Looks beautiful in our home. Now to clean the carpets. Lol 🦋 Thank you all. 🌸

Do NOT use this store. They (Aaron the salesperson) sold us furniture in preparation for our move. After confirming the order many times, the day of the scheduled delivery, we find out it is being delivered to the wrong state. And in fact, they are not able to process deliveries in our region. The store would not answer our phone calls for trouble shooting. When we finally reached them, I was promised a call from a manager before close. After another twenty four hours of no contact, I called the customer service line and after an hour on hold, they informed me the store had cancelled the order. We have now been without furniture in our new home with nothing but an eventual "sorry" from the manager. If you are looking for a reliable, communicative furniture company, save your time and money. We've had many great experiences at Rooms To Go.

I will never buy from Ashley again. We have had a horrible experience as far as shipping. We were assured over and over again that our delivery would be prompt and hassle free. This has not been the case by any measure. We ordered our items a month ago. The first deliver we received was our couches and table. We were not delivered any chairs with the table.(kind of like buying a car with no tires.) We were told that the chairs would be delivered on a second delivery date which took about a month to get scheduled. Once the chairs finally arrived we were told that only 4 out of the 6 chairs were being delivered. The delivery driver told me personally that the attitude of the ware house employees was lack luster at best stating that they just shrugged their shoulders and said "They might accept it" this is an outrage as Ashley has had ample time, over 30 days to be exact in gathering all of the items I ordered and delivering them as promised. Now, we have to wait till April 25th to receive the other two chairs. Words cannot describe how disappointed I am after spending $4,500.00 CASH! I WILL NEVER BUY FROM ASHKEY AGAIN.

Great experience! Tony and Heather were awesome and so easy to work with. The selection of furniture is good and the sales team knows what they are doing; not pushy or following you around the whole time.

Sales specialist Andres Ramirez , great costumer service oriented, he helped me to purchase sofa with my budget and very passion.

I have bought several pieces of furniture from here and all have been great! This visit was good but they were remodeling so the customer service was kind of all over the place. We got the order taken care of but it just felt like they didn’t want us there.

Omg Maria was an excellent salesperson. She made my experience amazing

I buy a wonderful bed

We were very pleased with professionalism of our sale associate Heather… courteous and knowledgeable as well as demonstrating how how comfortable the the mattress along with the adjustment frame suited us perfectly.

i worked with francisco on a deal and he was amazing, give that man a raise 😂🙌🏼. i am a first time buyer and i went in with a picture of the exact couch i wanted that i was able to price match from a different company and they worked with me to get the best deal!!! very please with their business and took less than 45mins!

Ms Rubi was very professional helping me get a recliner for my boyfriend On Sunday March 16, 2025 Store Had Sales - cost was good & free delivery - overall very satisfied with my purchase . Ask For Rubi She Was A Gem ❤️

Went By on Sunday was Able to get A Great Deal on A love seat Recliner and A Kitchen Table and Chairs Kayla was our Salesperson she helped us find exactly what we were looking for and worked with us to get The Best price Possible Thanks KAYLA...Good Job ..I'll Be Back

Rubi with Ashley was amazing. Her customer service was excellent and my wife and I couldn’t have asked for a better experience.

Good deals! Great sales person- kayla

Myles did a fantastic job helping me buy the perfect bedroom sets!

The store is massive and has a wonderful selection of dining tables, couches, beds, desks and much more. The staff is very helpful and knowledgeable on helping with decorating advice. Will definitely be returning for future purchases.

Ahmimi was fantastic and guided us to the right mattress. He took his time and was very knowledgeable.

Had a great experience working with Aaron at this store. He was receptive to what my husband & I were looking for. Been a loyal customer of this store for years and will be back.

Good customer service. Wasnt overwhelming.

Very pleasing shopping experience! All staff members were polite and had good information when we asked questions! Will definitely shop here again! Thank You all!

Ms Mayra was wonderful!!! There was no pressure.. no stalking😁 directed us to what we were looking for and let us just walk around until we were ready ..we recommend her for your next purchase 😁😁

The sales people were fantastic, they went the extra mile in helping me with everything i needed. Thank you so much for your patience.

I was greeted by Andres, who did a fantastic job checking on a credit voucher I received. After looking around I decided to think about it. I came back a few days later and Lisa helped complete the transaction. Everyone was very polite and professional. I love shopping at Ashley. They have great products and prices.

Great discounts on really nice living room furniture. Jamie the manager gave me a deal I could not pass up. Thank you!

Our trip to Ashley was a great experience, our salesman Leo was very experienced , knowledgeable and helpful, in purchasing out new living room set , thank you Leo

I spent over $15,000 at this store, buying a bedroom set, living room set, and dining room set. I was provided a "loaner" living room set due to mine not being available. The set included a sofa, love seat, and chair. When they finally had the set I had ordered ready 9 MONTHS LATER, they delivered my sofa and love seat, picking up the loaners but did not deliver my chaise. When I went to have the issue resolved they said it was too late because I waited more than 3 days to notify them after they were delivered(even though they took almost a year to have my set ready) and the delivery driver did not notify them of the issue as well. So I still have the loaner chair sitting in my storage and never received my chaise that I spent $489 on!!! They said they don't do loaner sets which is a complete lie because I still have the chair and showed them pictures of the couches I ordered next to the loaner chair which obviously don't match. Apparently this is a frequent occurrence with Ashley's. I thought spending thousands they would offer to deliver the correct furniture or offer a refund at the least! I just want my complete set that I paid for!! Do not buy furniture from this store!!!

Very good I enjoyed it and both of sales people were excellent I appreciate their

The sales guy was very nice, informative, friendly, knew alot about the furniture pieces. We left there very happy with our purchase.

Very friendly people and Maria was awesome!

My sales associate, Jackie, was fantastic and walked me through the process. Best experience I’ve had with a sales person. Since I’m handicap it is difficult to go into the store so her help on the phone was the best!

Luke did a great job ordering bar stools for us and matching the online lower price. He did not pressure us and let us take our time looking at furniture. He also checked for the color we wanted and took the time to show us how sturdy the bar stools were. Thank you

!!!They are scammers!!!Warning don’t buy Furniture from here. It’s a nightmare. It’s a hassle the Materials are so cheap very cheap. Even if you’re trying to claim when you have insurance and they’re very particular and don’t want to fix anything when you have insurance. Plus when my furniture arrived. It was damaged and they didn’t want to fix it and plus you have three different payments going on that they don’t tell you. From the first year, we had issues with our couches Such a shame

Our sales rep Michael Drust was great! Super patient and great customer service

My salesperson, Joey, was very good. He was able to understand just how much to push my wife and I, and when not to. He stayed in touch with us and steered us to exactly what we needed. We're not easy to sell but he made it seem easy. It was a great experience.

Very good experience at Ashley Home Store at fiesta trails. Aaron was very helpful and knowledgable. Am pleased with my purchase.

beware of sales man jose gutierrez! this guy sold me a couch in a color he said they had and it’s something they don’t even sale! he said they had the couch in (4) colors when they only come in (2) colors. i’m stuck with a couch i can’t return or exchange.

Myles did a nice job showing us the furniture that we were interested in and we purchased two pieces. Easy transaction

Furniture shopping can be tricky as it is but Kayla G. made it a seamless and enjoyable experience. She was very straightforward and knowledgeable. She shared some of her tips and advice that helped me make a confident decision. Overall, super helpful and personable! Be sure to ask for Kayla when you’re shopping. She won’t steer you wrong👍

10/10 service, very fast and smooth process Aaron was most definitely great.

I had a magnificent experience at this store.My daughter and myself were treated with the upmost respect. Wonderful customer service was given to us by Michael E. He has extensive knowledge of ALL products offered at the store. Every employee I encountered was friendly and professionally dressed. The store was very attractive and clean. Thanks for beautiful shopping experience.

Jose was great! Helped me with my order very Quickly, and assisting me through the process with professionalism and speed. Will definitely be back in the future. Thank you

Bernard is very knowledgeable! You cannot afford to lose him! He helped us with all our products.

Mayra Ocegueda, was the best. She’s the one to go to.

Easy, painless process. Came in for a n additional item for our bedroom; a second nightstand. Took less than 10 minutes; was able to take full benefit of service and discount.

Mayra was great! She was so helpful and sweet! She wasn’t pushy and very informative. If you go in there, ask for her!

The team who assisted me with my new mattress purchase were phenomenal and supportive throughout the process. Thank you for all your help!

Our salesperson Kayla was very friendly and courteous from the moment we entered the door. She made my husband and I comfortable, not very pushy. She was very knowledgeable on the items we were shopping for. Gave us all the details and explanations very clearly. We will definitely be back and reach out to Kayla if we have any future purchases. Thank you!

Leo was a very good salesman

I made a $20k+ purchase the end of September 2024 and have had the WORST experience. First the employee opened up 7 lines of credit under our name without telling us!! When they delivered my dining room table it was damaged. I have been trying since then to get it replaced. Then, the chairs for the table have not been delivered. The employee “forgot” to order them, then lied about it when we went back to the store in December to see what was going on. A “manager” there approached us and when I told her the issue, she was so rude and condescending. She told me that if I didn’t like her resolution to get out of her store. I waited to see if I could get help from someone else in which a real manager helped me and promised me I would have no further issues. Up until today, I still have no chairs for my dining room. We weren’t able to host any holidays, we can’t sit down and have dinner all because Ashley has chosen to ignore it’s customers. All they care about is making their money. They make sure they bill me every month. DO NOT BUY FROM ASHLEY FURNITURE. They are nothing but liars and thieves.

amazing experience at this location. norbit was wonderful. highly recommend this store. employees and managers are awesome!

Rubi greeted with us a smile as soon as we walked in. She asked what my hubby and I were looking for and she showed us where to start. She made this experience so easy and comfortable for us! Definitely recommend Ashely’s. We walked out with a new Mattress and couches for our new place that will be delivered. Anahi also helped us and she was awesome!

Great attention and knowledgeable associates.

Justin was a great help and very professional and knowledgeable! Great experience! Definitely recommend! Will be coming back!!!

Maria was wonderful showed us what we told her we were looking for and with Francisco we got to a total price I was pleased with. Bought 2 sofas and 2 ottomans

Great shopping experience and price matched the exact pieces I wanted!

Mayra was amazing. She was with us every step of the way and answered all of our question. It was a long process and in the end we walked out very happy

I found a decent deal but those sales people are weird. They act like your old friends and talk WAYYYYY to much. PUSH mattresses wayyyy to much too. Then you will get harassed with emails. I bought the chair 2 days ago and have received about 10 emails since then RIDICULOUS!

Quick and easy and affordable

Seriously personalized service with an expert in sleep experience. Took the time to know and understand my individual body type and sleep style, leading me to test three mattresses. Found the exact match perfect for me! Highly recommend!

Professional and honest. No bs and not too pushy.

We were recently in the store, we had an excellent experience with RUBI, she served us masterfully, exactly what we wanted and how we wanted it was possible thanks to her, my wife and daughters were delighted with her attention, kindness, professionalism and excellent work. I also highlight the entire store and the kindness of the staff, excellent inventory, options and atmosphere. Thank you very much Asley Furniture and RUBI.

Great service at the IH 10 store in San Antonio.

Ruby and Dan were great- they worked as a team and helped me find the dining table I wanted and the checkout process was simple and quick.

Norberto and Ahmimi were a great pleasure to work with! When I went into the store, I had an idea of what I wanted. I wanted to get all the details before I pulled the trigger on the purchase. I informed them of what I wanted, and a comfortable payment range and they helped make it happen. The thing that stood out the most and made it a great experience was that even though they are in sales, they didn’t try to sell or upgrade me to something I didn’t want or need. They were both very professional and informational from the start until the day of my delivery. Whenever I had questions, they responded promptly and gave me an update pertaining to my delivery. Because of these gentlemen, I see myself going back to this store whenever I am looking at a future purchase. I know that I’m valued, I’m heard, and most of all not trying to be sold something because of their interest, but for mines alone.

Good service and thoughtful customer care

Amazing experience combine with amazing Customer Service allowed for the perfect purchase. Thank you, Heather and Myles you guys rock, cannot wait to use our new furniture.

Sales Rep Leo was great!!! Great quality furniture and large selection! Very impressed and satisfied!

Nice furniture and very kind personnel

Aaron was very pleased and knowledgeable to work with. Great shopping experience.

Great customer service and Roy was a blessing to work with.

I purchased a small, $200 piece of furniture and had it delivered. I know Ashley gets criticized for being a lower quality furniture store, but my experience was surprisingly positive. The attendants at the store were friendly and helpful and not pushy. The automated delivery notifications were actually very helpful. I got regular text and email updates on the status of the delivery, an automated message when the truck was 1 hour away, and then a phone call from the driver when they were 10 min away. The delivery personnel were friendly and professional and placed the piece of furniture exactly where I asked. I've only had the piece of furniture for a day, but so far it appears to be exactly what I ordered.

I shopped at Ashely’s in San Antonio. A young lady named Rubi helped me. She could not have been more helpful, nicer, more polite or professional. Sincerely Chris

Salesman was very friendly and helpful. Delivery was on time. Love the end table!

Dishonest sales tactics. They pushed a third party lease option on us since we were getting ready to close on a new house. Said its only 1 dollar down to order your furniture and if you pay it off within 30 days then you won't pay interest. This is a lie. The company charged me an extra 600 dollars to pay off the agreement early, which was done the day after delivery. Will not do business with these pushy and dishonest sales people again.

Jacob was a great help when it came to deciding on the perfect couch for my apartment

My visit was great, really like Myra! She was very informative and great to work with!

Heather & Maria were very knowledgeable about the bedding I bought. Also very pleasant & friendly. The store located on 10 west & De zavala in san antonio Tx.

Mr. Casanova was the one who assisted me. The deals, style, features, and prices combined helped us decide on 7 pieces of furniture. If you're looking for a balance on quality and value, look no further!

The manager Mi Mi was awesome to work with. He took his time listened and helped us figure out what was best for us. We are excited to receive our leather sectional!

Francisco DeLeon went above and beyond helping me purchase my first sofa. He was informative, patient, and put me first. I will be buying all of my furniture from Ashley based off of my experience with Francisco. 10/10. Superb customer service and attentiveness. He asked questions and got me the perfect sofa for me. No pressure or trying to upsell me. Excellent and fantastic experience. The entire sales team was nice and very accommodating. Great place and atmosphere. Save some time and just go here to get your furniture. Totally satisfied!!!!

Salesman Joey was very professional and kind. He worked with us and was very patient about finding what we really wanted. He never pressured us to buy anything. Excellent customer service. Thank you Joey!

Great experience and customer service

I have never met a more fun, respectful and charismatic salesman and manager than Joey and Lexi! Their customer service and willingness to assist us with our needs went above and beyond! They both are a huge reason we bought from Ashley!!! Please ensure they are rewarded for their efforts and kindness!!

Everyone was helpful in our search.

Our salesman was very courteous + treated us very exceptionally + was knowledgeable. Felt very at ease with him. He explained a lot to us. This is the 2nd time we've purchased from u + have been very happy with everything since we moved down here.

Good experience, they really took time to make sure I got what I was looking for.

Great customer service. Maria did a great job in showing me various items according to what I had described her of what I was looking for without rush. Maria was very pleasant to work with.

I needed a recliner asap due to my husband coming home from the hospital. I worked with Joey and he was awesome!!

Mike and Marcus were amazing!!! They helped break down every bit of information I needed to feel confident with my purchase.

Justin was very knowledgeable and efficient in helping find what I was shopping for. He explained the breakdown of of several payment options. The checkout process was seamless. I am very pleased with the shopping experience.

Mayra was very knowledgeable and made our shopping experience a memorable one.

Update#2: Rating this store back to ONE STAR where it belongs—right next to expired yogurt and printer paper that jams on purpose. After some deep investigative work (aka sitting on my couch and falling through it like a cartoon character), I discovered these geniuses decided to use FABRIC—yes, fabric, like the stuff your grandma makes curtains out of instead of WOOD for the base of the sectional. Not the cushions. The base. The thing that’s supposed to support human beings and the occasional dramatic flop. This isn’t a couch. It’s a soft trap. A betrayal disguised in upholstery. Oh, and the warranty? Turns out I paid actual money for a piece of paper that basically says, “LOL, good luck.” Apparently, it covers nothing. Including my broken trust. In summary: zero stars if I could. I’ve had more support from a folding chair at a kid’s birthday party. Update: A Plot Twist! Angela from customer service swooped in like a customer service superhero within an hour of my original one-star review—cape, headset, and all (probably). She worked her magic and got new cushions ordered for me as a courtesy, proving that Ashley actually does care about their customers. As for the tear in the base of my couch, I was advised to file a claim with their extended warranty company, Protect All. So, stay tuned—this saga may have another thrilling installment. I’m happily upgrading my review from 1 star to 4 stars. Massive shout out to Angela for making things right! That said, let’s be honest, furniture at this price point shouldn’t be giving me a mid-life crisis after just four years. Original: Welcome to Trashley Furniture where Your Wallet Goes to Die! Ah, Trashley Furniture, the land of broken promises and aggressively overpriced landfill contributions. I made the tragic mistake of purchasing a sectional in 2021, and after waiting a leisurely four months for it to arrive (I assume they shipped it via carrier pigeon with a limp), I was thrilled to finally have a place to sit. Fast forward four years, and my cushions have sunk deeper than the Titanic—except no one's making a blockbuster movie about this disaster. Every time I sit down, my soul takes damage akin to a boss fight in Dark Souls, all while reminding me that I paid the price of a decent used car for what is now a glorified pile of fabric and regret. The best part? Their salesperson assured me that the warranty totally covers sagging cushions—how comforting! Except when I actually called to file a claim, the warranty team essentially laughed in my face and said, "Oh no, we don’t cover that kind of suffering." So if you're in the market for a couch that will age like a Hollywood horror villain and customer service that gaslights you harder than a Victorian-era ghost, Trashley Furniture is the place for you!

It was good. Dan did a great job taking care of us.

Great experience. Andres helped us and was very knowledgeable and helpful. Highly recommend.

Great customer service!!

So my wife has been having me bounce around from mega furniture to some San Antonio warehouse, then star furniture right across the street, but I am glad that we walked into Ashley’s home store and was greeted by Francisco because he made our purchase easy and actually enjoyable. You don’t always buy furniture but when you do you want it to be a pleasant experience and that’s what it was. Francisco‘s attitude customer service is above and beyond anything I ever experience buying furniture in my 40 years here . Again, if you’re looking for furniture, make sure you reach out to Francisco guarantee you’ll walk out happy .

Me and my husband had a good experience coming to this Ashley home store we’ve been looking for furniture, a dining table bouncing around to different stores and we finally decided to come to Ashley’s and our sales person Francisco was great. His customer service was awesome. His deals were great. We came out of the store happy and satisfied we found what we wanted .. I’m going to give Francisco five stars customer service. So when you walk in, don’t forget to ask for Francisco.👌👍🏼

Our sales rep Tony was very knowledgeable and helpful. We were looking for a bedroom set for one of our guest rooms and found a lot of choices and great prices.

Customer service is amazing.

Another furniture store taking your money and then not delivering. Literally. Long story short, I'm a transplant patient that just needed a comfortable recliner to elevate my feet and legs. I was assured that the delivery would be made and I even purchased the warranty since it was a floor model and all I could afford. Day of the delivery while at the hospital for a paracentesis, the company called and said the chair wouldn't be delivered, and would be another couple of weeks. After having already rescheduled three doctor appointments to fit the delivery window, I'm done. Once again, Ashley proves they don't care about customers after they grift you. Stay away. Far away.

Knowledgeable staff and easy no hassle browsing.

Awesome customer service by Norberto

Great experience all around! We knew exactly what we wanted and Ashley made it possible for us to pick up our beautiful new chair the same day! Everyone did a fantastic job leading to us being very satisfied with our purchase. We will definitely buy from Ashley in the future. Thank you!

The store was bigger than expected. Jose was very patient with us and answered all questions very knowledgeable. He walked us thru the process and helped us pick out the right furniture we were looking for. We will be back to purchase more items from jose. Thank you so much

Dan was so patient and gave me great info on the items I was interested in…thanks Dan!

We have used Ashley furniture for many years in various states and never experienced any issues. However, we experienced some extremely bad customer service at the Ashley furniture store off of I -10 in San Antonio. We bought some furniture and a rug in November 2024. The furniture showed up, however, the rug did not. We made multiple calls regarding the missing rug and kept getting bounced around from one phone number to another. We eventually went into the store in January. They had no idea where the rug was at and said we had to take it up with FedEx since that’s who was delivering it. We did not think this should’ve been our responsibility since we ordered it from the store. So we asked for a refund. Needless to say, it’s been well over two weeks and no refund. We have called the store multiple times regarding this and once again kept getting bounced around from one phone number to another along with no one returning our voicemails.

Very polite and professional

Everything was great

My wife and I came in to purchase a power recliner. We were met by a nice gentleman. We told him we were here to purchase a "tall and big person" recliner as shown on website. He showed us some units, and saw one floor model and also a dual motor recliner. He gave us a cost and said e then he would confirm prices for both. Came back with a higher price, but said he would see about cost since buying both. Came back where additional costs almost doubled purchase. I said I did not want to be nicked and dimed like this. He spoke to a so called manager who came to us very smuggly. He began talking down to us, and said we can always just buy them with no protection. Intimated that unless we agreed we would be buying furniture with no warranty or support. All the while looking at us like we were trash. We were paying cash for everything, but after meeting him we walked out. Told him he was reason we were leaving with no purchase.

Lexy and Jeff were amazing in helping me find exactly what I needed!

It was awesome experience and excellent service.

Jacklyn goodpaster is my sells person she did a very good job i am very pleased with her. She is very professional loved working with her

Brandon was amazing. Very knowledgeable about the products Ashley Furniture provides and got us a great deal. You won’t be disappointed getting your furniture here.

Very easy to work with. A salesperson is assigned to you when you walk in but they are very hands off. No one follows you around or pressures you into making a purchase. The process of purchasing was very easy, as was the financing aspect.

Fast & friendly service. Ashley crew opened and assembled everything and removed all the wrapping & cardboard.

We had the best experience to the point that Rubi who helped me sketched out my entire home to help furnish it. I’m giving it 4 stars only because there was some technical issues with their card terminal that caused them to charge me 3 times but nonetheless I would go back and buy from Rubi again.

We had a wonderful experience in Ashley today. Brandon was very knowledgeable on the tempur beds and explained in great detail about each one.

Purchased from Norberto today. He did an excellent job getting me just what I needed!

Ordered a kitchen table/chair set and one of the chairs was delivered defective with one of the legs about 1/2 inch shorter. Notified Ashley day of delivery and was told "we'll make it right." This consisted of punting us to their warranty number which is abysmal. Multiple phone calls being told "the part was shipped" with no tracking information and parts never arriving. Every time you call you start over as they clearly aren't documenting or actually ordering anything on the back end. Take your business elsewhere. This store does not stand behind their products.

Went to Ashley’s furniture to browse around off I10 first person who greeted me was Ruby. Very very nice young lady. I told what exactly I was looking for she pointed me straight to exactly what I needed a financed me right there. My beautiful furniture gets delivered Saturday. Thank you thank you so much you made me a forever customer. Ruby and the finance lady were awesome.

Our sales woman, Jackie was the reason Ashley Furniture remained our first and only stop. We were able to find what we were looking for quickly and easily. She is knowledgeable and caring. Thank you!

Best experience i had with customer service in a long time! Tony and Rubi were so helpful. I would recommend this location to anyone in San Antonio! Thank you so much and see you again for my next purchase! 👍🏽

dan was our mattress expert! he was very knowledgeable and answered any questions we had. extremely satisfied with our purchase!

Wonderful experience. Roy was attentive professional kind and helpful. Gave us an awesome experience. Gladly returning soon.

Me and my mom went to look at couches for her, your awesome manager Lexy took excellent care of us and your 70% off was fantastic!! She deserves a raise!!

Our salesperson was great! She helped without hovering or being pushy. She helped us find what we wanted.

Brandon was great!

Phillip and Tony 👍😊 excellent service

Beautiful furniture and they have way better deals than Rooms to Go

The staff were friendly, knowledgeable, and not pushy at all.

Jose was so helpful and went over and beyond with our sofa order during our long distance move!

always exceptional service not to mention today I got two good deals on display items!!

I have had a nightmare of an experience with Ashley Furniture. I ordered a couch, but it was damaged upon delivery. We created a warranty claim, and it’s been months, couch still is not fixed. We have asked to just return the couch, but all sales are final, even if they are damaged upon delivery. Every week I call, sit on hold with Ashley DSG, and hope that we can get the warranty work scheduled. We are incredibly frustrated and disappointed.

Staff is very friendly and helpful, and the finance options are very good and affordable for high quality furniture

Very friendly and had a great selection.

Decided to buy a new couch & possibly an accent chair on a whim this weekend. Came into Ashley and was not acknowledged by multiple salespeople upon entering, despite making direct eye contact with at least 4 male associates, all standing around without customers looking lonely and lost. Made it all the way to the back of the store before someone acknowledged our presence. They didn’t offer to help, just said hello and advised us to keep looking and trying out couches. He said something about, “And whoever greeted you at the front can further assist.” I said, “Well that’ll be hard— since no one did.” He laughed awkwardly and that was the end of that conversation. Awesome, so helpful. I normally leave places immediately when they can’t be bothered to greet people of color in their stores, but I decided to try out a few pieces and buy online IF I found what I liked. The couch I really wanted was out of stock at Pottery Barn, so the next best choice is an economical one until I can get exactly what I want, ergo Ashley. Then Mayra came around. She was the first woman salesperson we saw, too. She was super helpful, gave insight on a few pieces, and I ended up purchasing from her. I hope management or the necessary people read this review and correct their salesperson’s behavior. If I hadn’t been in with my child, I would have made a bigger deal about this while in store. Three stars for Mayra, because I *want* to give 1.

Just left this location and it was due to the fact no one cared to help us. My husband and I went in looking for a new dinning room set and bedroom set and not a single person came up to us or even greeted us. There were people that came in behind us and a sales associate greeted them and asked what they were looking for and yet we didn’t even get a hello. Multiple associates walked past us that didn’t seem to be helping anyone and couldn’t even ask if we were finding everything ok. I felt extremely profiled that maybe we didn’t have the money because of how we looked (we were in relaxed clothing and have a decent amount of tattoos). Will not be returning or doing any business here.

My husband and I recently had the pleasure of working with Brandon Barentine at Ashley’s Furniture Store, and I cannot recommend him highly enough! From the moment we entered the store, Brandon's expertise about mattresses shone through like a beacon of comfort and knowledge. As we savored the process of finding the perfect mattress for our daughter, Brandon guided us with warmth and patience. He made sure we understood the nuances of the various options, answering all of our questions without hesitation. His passion for what he does was evident, making our shopping experience not just informative but genuinely enjoyable. After purchasing our daughter's mattress, we found ourselves drawn back to explore the luxurious Tempur-pedic options. Brandon didn't just lead us to the beds; he orchestrated an experience! We had a mini testing session where we felt the magic of each mattress, laying back and immersing ourselves in the world of supportive comfort. If only our budget matched our desires; we almost walked out with a Tempur-pedic of our own, thanks to his detailed demonstrations! Brandon is not just a sales rep; he’s a fantastic person to work with—approachable, personable, and genuinely invested in helping you find what’s right for you. We left with a smile, and we’re already planning a return visit in a couple of months to reconnect and perhaps finally snag that dreamy mattress. In a world where shopping can often feel transactional, Brandon made it personal and special. Thank you, Brandon, for going above and beyond! Can't wait to be back!

Dan was very helpful. He paid close attention to what we were looking for and then helped direct us to the things that fit us best. It was a smooth and pleasant buying experience. Highly recommend. Abimael was the delivery guy and he did a great job!

As usual excellent service !