Ashley Store San Antonio, TX (I10)

Wonderful experience

Thanks to Kayla G. & Heather S. for assisting me today with my purchases. Kayla greeted me upon my arrival and was very personable. I informed Kayla what I wanted and she was spot on with everything. Kayla understood my preferences and helped me choose a king and queen size bed, 2 night stands, and dining room set. Kayla did not hassle me and took her time to explain financing options as well. Kayla was knowledgeable about the various furniture options. Kayla introduced me to Heather the mattress guru. Heather was direct and extremely knowledgeable. I would highly recommend the dynamic duo when you need a mattress and furniture. I will definitely go back and purchase the swivel chair from Kayla. Thanks to Kayla and Heather for a wonderful warming experience.

Great salesperson. Very informative

Justin, Fernando & Imani were awesome!! Great teamwork

delivery guys were fast professional and on time

Fernando was amazing 💯 highly recommend,, knowledgeable, works with u to find right pieces for u,,,store has quality furniture,

Leisa was a GREAT salesperson for my husband and I. We feel as though she went above and beyond to accommodate us while we were at the store, and then on making our purchase. We felt so at ease with her that we even went back the very next day, to make another large purchase. It was a purchase we were originally going to put off for a few month’s. However, we felt no reason to wait. Now we can’t wait until all our furniture gets delivered!! HOWEVER, since we did wind up ordering more furniture. It seemed to complicate and confuse ASHLEY FURNITURE and mess up our deliveries completely!!! As it is, we had to wait what I thought was a long time (a week) for the first order. And a few more day’s for the second. The day that our living room set was to be delivered, we got a text that the driver was 45 minute’s away. Am hour and a half later, still no furniture!! When we called delivery to check on it, we were told that it was CANCELLED!!!! They said it was because it showed that WE had changed it to four day’s later!! Four day’s later is when our outdoor furniture is scheduled to be delivered. WE DID NOT CHANGE A THING!!!! So now we have not had a place to sit and watch TV or for guest’s to sit. And this comes at a time right around when I’ve just had surgery, so there have been family and guest’s coming over. Now we’re scheduled for delivery of BOTH orders tomorrow. We’re just concerned that somehow they’ll somehow mess it up again!!!

I’m not a big fan of Ashley Furniture and this doesn’t help. I found lamps I really liked. Paid $300 for 2, they ship FedEx. No problem. Then 2 days later I get a text message telling me to return to the store for a new selection. What? I called only to learn that they knowingly sold me a DISCONTINUED item and I can’t get it. I gave 2 stars because they call center operator (you don’t get the local store) refunded my purchase as I explained that not only was it unprofessional to sell a discontinued item it should not have been on the showroom floor as available in the first place. I gave them another chance and was reminded quickly why I am not a fan.

Jose at your Dezavala location was great. Very personable and friendly. I knew what I wanted and he was efficient and knowledgeable.

Friendly staff. Greeted at the door. Knowledgeable about their products and services. Comfortable and beautiful furniture.

Excellent service, Joe Gutierrez was very knowledgeable in all the products. Enjoyed the experience great prices

Lovely Salesmen to work with. Made my visit quick and easy.

When we arrived, Shaquille was very attentive to our specific needs and gave recommendations, as well as checked inventory and options for us.

We told the sales person we only wanted items in inventory that could be picked up today. He said he confirmed the warehouse was open and our items were available. We drove 40 min to the warehouse…it was closed. Showed up the next day to pick them up, they still weren’t ready. One issue after another. Will not be purchasing again from Ashley.

Good deals.. however, my delivery date is a disappointing 3 weeks out. It’s too long of a wait to sit and sleep on the floor. Had I known how long it was going to take I would’ve gone elsewhere. This is something that needs to be said upfront.

Pretty upset ! It is so hard to get a hold of an actual person at this location i10... I almost went somewhere else because delivery was going to take a while then they said it would be here the 30th.... today... and come to find out our whole order came in pieces and can't even put it all together ! Ordered 2 sofas/ recliner sets got one set ... recieved my bed set and no side tables ... he said the people before us also were upset with not being notified they were only receiving half there order .. contacted our sales guy and no contact back and requested a supervisor call back still no call back .. very unhappy

Terrible experience with Ashley delivery. Left furniture on porch outside in wet weather! I paid for white glove delivery. Tried to get a refund a got the runaround! Ashley customer service just kept kicking the can down the road, wouldn’t refund my delivery charge. I will NEVER shop at Ashley again!

No pushy salesperson, awesome....

We were immediately met by a salesman who listened to us and showed us the piece of furniture that we requested to see. It was exactly what we wanted, plus it was on sale! He briefed us on it thoroughly, and we purchased it. We arranged to pick it up at the area Ashley warehouse and immediately took it home. We are really enjoying it!! It is very comfortable as well as beautiful at a great price!

Honest, professional, could not ask for better

UPDATE: THE PHONE NUMBER GIVEN BY ASHLEY TO OPEN A CHAT IS NOT MONITORED. I WAS REFERRED TO YET ANOTHER NUMBER. he couch was missing a cushion. It has been a nightmare trying to get the missing cushion. Tiday I received a replacement, but the inner pillow was missing. In its place was a box of dark fiber (see pics). On the phone for half hour with a call center. Called the store directly but no manager available. Talked to a sales person on the floor at Ashley who promptly sent me to another call center. On hold right now for 15 minutes.

​🚩 BUYER BEWARE @AshleyHomeStore 🚩 ​I need corporate to fix this immediately. Here is the timeline of my "purchase" from Nov 23rd: ​❌ The Promise: Delivery confirmation within 72 hours. (I was ghosted). ❌ The Delay: After I called, I was told it was backordered until Feb 28th. ❌ The Bait & Switch: Now I’m told the item is discontinued. ​The Result? You are asking me to pay $1,000 MORE for a comparable replacement because of your inventory failure. This is deceptive and unacceptable. ​#AshleyFurniture #ConsumerRights #BaitAndSwitch #CustomerServiceFail

Worst experience yet took 3 hours to pick up my 4 items. Only one gentleman working the load dock. He would get our order then left to get items that if scheduled should have been pulled forward to make pick up easier. Terrible and no one came out to apologize for long wait times or give any updates. Worst no need to schedule pick up if not ready.

Thx to Mr Luis he was very professional and very knowledgeable and honest and giving us information on the future we selected there wasn’t a bit of confusion or hassle in trying to Rush us made me and wife very happy, we highly recommended him and Ashley Furniture we will go back

Maria at Ashley was great. She was patient, made great recommendations, and as willing to move things around for us so we could see them together. Her experience, professionalism, and customer service were excellent. Great job Maria and Ashley.

I purchased sofas during the Thanksgiving Weekend with a schedule delivery for December 23 because my sales person told me they could only deliver on Tuesdays to my zip code. I kept getting text messages about a sooner delivery. I then called my sales person who stated he had corrected the delivery date. So we ignored the on going messages assuming it was an automated service. In attempted to confirm my scheduled delivery I called my sales person, who then informs me he no longer worked for Ashely. To called the store directly, which I did, the number listed is a nation wide line, that hang up on me and sent me to every Ashley Store except the store I purchased my sofas from. I finally get ahold of the store by telling automation I want to make a New Purchase. I spoke with someone named Jose and I asked him if I could speak with a manager, he then transfers me to management which is back to the national hotline. National hotline states they can compensate me $90 and schedule me for delivery 12/31. I explain to them that I have giving my couches away because I was relying on my delivery. The only compensation I wanted was for them to hold their word as a company and deliver my couches as agreed, which they stated they couldn’t. They could only offer a deliver on 12/31. As angry as I was, I hung up on the agent. I called the store back with the same process requesting to make a new purchase. Jose once again answered and stated that the store did not have any mangers to speak with regarding issues, that the nationwide number was how things got resolved and in addition that managers were not scheduled to work today. I asked him, who was the person in charge to address problems when the managers were not scheduled to work. He stated someone who was with a customer. I asked to be placed on hold, I was on hold long enough that it rang again to him, he once again stated the person was still busy with a customer. I told him to cancel my order that I would not be doing business with them and in addition give them a bad review. And he stated, that was my right and canceling my order was not a problem and that he wished me a very Merry Christmas. I took my business to another furniture store.

Sales process was great, but if you've got a problem after the sale forget about getting any help. We purchased a four power recliner sectional with two batteries. They sold us cables so that we could power two recliners with a single battery, but, they didn't give us the cables. Got a chat asking if we picked up the cables at the store. Replied back no and asked if we needed to. No reply. Delivery date getting closer so tried calling the store. Forget that. Got some answering service in some foreign country. They sent a message to the store. Never received a return call. The sales associate had written her number on the sale paperwork. Tried calling that. Left a message. No return call. Drove 45 minutes one way back to the store. Associates sitting around everywhere on their phones, but, no one is available to return a phone call?? Got the cables they didn't give me the first time. Drove 45 minutes home. Delivery day comes. Delivery window is 5-8 PM. Really??? 8 PM?? They get there at 8:15. Takes almost an hour to set up the furniture and they can't connect two chairs to one battery cause you gotta have a splitter in addition to the cable. I looked online, there is a kit that has two cables and two splitters for less than I paid for just the two cables. I drove back to the store to see if I could exchange the two cables for the kit. Nope. Can't do that in the store. I gotta call this number to do that. So, I called the number. Nope, they can't do that. All sales are final. No exchanges unless the store ordered the wrong thing. I gotta get the store to put a note in that they ordered the wrong thing. So, this means another drive back to the store. For another hour and a half out of my life, I just ordered the splitters I needed online. I figure another $36 spent was better than the continued frustration.

Nice store, good staff! I decided not to get a couch at this time.

Tony and Justin were great!! Justin answered all of questions and was very patient.

Great service very professional people

Great salesperson named Hope.

Great ! Loved the experience no pressure,great negotiation. Thank you

I happened to show up during their big remodel opening a couple months ago which was a pleasant surprise. They had awesome deals and I ended up getting a couch and coffee table. The only reason I knocked it down a star is because of the delivery issues. I was told they would be less than a month to get delivered and it took over two. I just got my furniture finally delivered over the weekend and even then I confirmed a time and moved my schedule around just for them to change my delivery window the day before which resulted in me having to again move my schedule to fit them in. It was a hassle but the delivery guys were super nice and quick to set everything up. I love my new furniture! My advice is not to be in a hurry to get anything and especially do not get rid of your old furniture too soon...

(Translated by Google) Brandon provided excellent service and I am very satisfied with my purchase. Thank you very much. (Original) Brandon nos brindo una excelente atención y estoy muy satisfecha con mi compra muchas gracias

Great experience

Joey was really helpful! Amazing service.

I place an order before Thanksgiving, the sales agent Bianca and Shaquil confirm while I was in the store the two address for delivery, now delivery date came a chat box text me stating the delivery items but with the wrong address, I call left message to the sales agent and the store and no one seems to willing to help saying I have to drive one hour back to the store to correct an address that was already confirm when I purchase the furniture it seems the agent was only focus on the bonus instead of taking care of the customer they are loyal to the money been spend I DO NOT AND WILL NOT RECOMMEND ASHLEY STORES extremely expensive, bad customer service, and they never follow up to make sure the customer receive their items you're forgotten after you pay and leave the store shame on them, I contact corporate they did not help.

Great service and wonderful experiences

The overall experience at the store l-10 North location. However, were told our furniture would be delivered within 2 weeks prior to leaving the store on November 25th 2025. However, we have since been notified that delivery will be approximately Jan 16th 2026.( that's approximately a month and a half) Had we known this prior to purchasing we not have made the purchase. My recommendation is to be up front with the customer (as much as possible) and don't over promise and under deliver by providing inacurate information to make a sale. Hopefully, our furniture will be here prior to the projected date.

They right on time. Fast and efficient.

Angel is amazing! Extremely professional, patient, and friendly!

Had a really gate agent that helped us pick the perfect recliner couch. Down to hearing we had cats and guided us to certain material that doesn't get destroyed by cat claws. Got a recliner couch and coffee table set. The payment plans are affordable and they are there to help and answer any questions. Everything was smooth and simple.

Sale price sometimes good, but the customer service is only there when they want you to buy something so they can get the commission. Once you make the purchase, they don't return your phone calls or respond to texts. I would rather pay more money for good service than less money with poor service.

Very nice sales person Lise very helpful didn’t push us

Your team was courteous, professional, and had a concern for the items being delivered and the apartment as well. They were very efficient in unloading, transporting, unpacking, assembling, checking the operation, placing the items in their proper place. and removal of all containers and parking materials. I am totally satisfied with the delivery by this team and would hire them anytime for another delivery.

I needed furniture for a small living space recently. I started my search at Ashley on IH10 and was assisted by Joey Nava. He was so helpful, courteous and knowledgeable. He understood I still needed to visit other stores. All I can say is that Joey’s pleasant presentation was beyond any sales personnel within a 3 mile radius. I made the decision to go back to Ashley for one last look before I made a decision. He spotted me not long after I entered the store. He should teach a class on proper customer service. I can’t wait for my furniture to be delivered just 8 days after purchase!! Thank you Joey and Ashley furniture!

Literally went into Ashley with cash in hand to buy a small love seat quickly and the sales person completely lost the sale, wasted my time, and even held onto my drivers license to get me back in store the next day. Sales guy came on way too strong and didn’t listen to the fact that I was going to pay cash on the barrel head. Told me to wait and then came back with multiple financing options. Next time listen to your customer Ashley…you could have had my cash.

Ty, our sales representative was absolutely amazing. He was super knowledgeable about the details of your sofas and his personality and demeanor and non-pushy salesman stereotype made it such a great experience. Ashley is lucky to have a valued employee such as him. We bought the caramel sectional at the front of the store off of IH 10.

Excellent experience, we dealt with Brandon out of Dezavala store. We will definitely be back to this store.

Stephen and Ahmimi found us the perfect bed that is adjustable and comfortable for sleep, tv and work!

The most wonderful experience!!! When I walked into the store, every sales person greeted me. Justin Martinez immediately walked up to me and offered to help me. He walked me around showing me all of the different furniture and listened to my desires for what I wanted to buy. He went above and beyond in every possible way and got me a great deal on everything that I purchased. He was very professional, kind, and well knowledged on all of the stores processes and sales. When I left the store, another sales person opened the door for me and another five said and waved goodbye as I walked to my car. I felt like I was famous. Best shopping experience ever!!! Thank you all and keep up the wonderful work!!!

The rating has to be from the experience after the fact of purchasing, rather than the salesman or the furniture itself. When I purchase the furniture, I made sure with the sales associate that the delivery date was set & is notated on the purchase order. When recalling this information with customer support, it was determined that the soonest date was farther than the initial delivery date. It has brought on more inconvenience since I have to navigate around time in the week that I do not have for the delivery. The point being this: if the delivery date was not a date set in stone, that information should not have been given out- that way there wasn’t an expectation to be followed through with.

Update: Set up delivery for 12/4 and got canceled because supposedly we didn't respond to the email and I did. I even have proof of it. What was the response? You confirmed pick up of the exchange item but not the delivery of the new item!! It was going to be a pickup and delivery. Demanding a refund and they refuse to do so. Will see what other measurements I can take donI can get my money back. Terrible experience! Went to the Fiesta Trails Store as well. I saw a bedroom set online that I wanted to see in person, when we arrived the sales men Noberto told me they didn't have that particular one on the show room so I asked him if they had another similar in quality to the one online so I could see and compare and he show me one that looked and felt sturdy. Then went ahead and order the bedroom set, the day of delivery what I got was something completely different, basically cardboard, the mirror wasn't even glued to the frame and was been held by pieces of cardboard. The side panels all crook it and nails sticking out(see pictures). Called the store the next day because our furniture was delivered late in evening, when I explained the issue the store rep who answered the call gave the 1800 customer service number because the store doesn't deal with issues like that, one is delivered there is no refunds allowed and basicallynot they're problem. Called the store again trying to reach the sales man or manager and the person who answers was so rude that hung up the phone on me. As soon as I was able to talk to a rep on the customer service line they told me I couldn't get a refund, may be an exchange. After a week of waiting for a response to see if they were going and several calls in between they allowed exchange the exchange so the same day headed to the store and got another bed because and was supposed to be delivered today. Got a text saying it will get delivered from 10am to 1pm so it finally got here they had the wrong item! Wrong color and wrong headboard. Now I have to wait to see when are they going to deliver the right item again, so far I haven't got a response because someone supposed to call me and no one has so I called the 1800 number just to be told someone will call me back. Like a previous reviewer said no accountability and sales people are not honest they just want to sell you wherever. The only one that help me was Anahi which helped choose a new bed and was nice and pacient. I will never got back to the store, we are really disappointed.

Horrible salespersons, they keep following you whole store , it was not comfortable and not a good experience for shoppers. He speaks rude

So it was very nice. The people who are working there she was so nice and she helped us a lot and I will buy my future furniture from Ashley so I love it.

Recently bought two mattresses with help from Joey at the live oak location. I normally hate buying things in person instead of online because I like to buy something I’m looking for with the help of a sales rep. I don’t like to be harassed by a sales person to buy something I don’t want. I begrudgingly shook hands with two people and walked right past a 3rd before I was allowed to go to the area I wanted to go to find the thing I wanted to buy. I knew what I wanted in 5 minutes. I just needed to lay on the beds to make sure. That’s when Joey walked up to help me out. I let him know I shop best when left alone to look and that I just needed help checking out. He immediately respected my shopping experience request and adapted to our interaction. I really, truly appreciated that and he even helped me revise my order to what I needed instead of just what I thought I wanted. His sales approach was top notch and I had a great experience thanks to him. Can’t wait to get my new mattresses and very happy that I got through a Black Friday week shopping experience without any hassle. Stellar job Joey Nava thanks!

Took their time and very patient as we tried several models

Kayla was amazing! Treated us very welcoming and was very patient with us! We purchased during our first visit due to her great customer service, highly recommend!

Excellent attention to what I said I wanted and needed.

Great experience. Easy peasy. I will definitely be shopping there again

Joey was extremely helpful and friendly and helped us find exactly what we needed!

Jacob “Boxes” Cajasis was fantastic to work with—professional, knowledgeable, and incredibly likable. He truly listened to my goals and made the whole experience feel natural and never transactional. I couldn’t recommend him more!!

In store salesman was great. Waiting on delivery. Last time was a breeze.

I had Isaac deliver my couch today and they did such a great job! They handled my couch with care and we love our couch! Thank you!

Very nice!

Great delivery service

Love our new couches, from Arron our sales rep to Juan our delivery guy, we are very pleased with our experience.

Nice furniture. They didn't swarm me like other furniture places do. I just bought my Farmhouse style dining set and server, along with a rug and lamps. I got good deals on them and Tony was super nice and very knowledgeable. Pics of the table, server, and rug.

This a great place for all your furniture shopping. Wonderful customer care services, well secured, great deals and more. You will love it right from your point of entry.

We had an excellent experience working with David Ray at Ashley's Furniture! He went above and beyond to help us find the perfect sectional that checked off all our boxes - style, comfort, and size - and he even managed to keep us under budget. David was patient, knowledgeable, and truly listened to the needs of our family and kept our baby in mind. Highly recommend asking for him if you're shopping for furniture!

Ashley's Furniture is TERRIBLE

Extremely Disappointed – Ongoing Issues, Zero Accountability We purchased a full bedroom set from Ashley Furniture (Fiesta Trails – San Antonio, TX) on September 25, 2025, and have now endured three incorrect deliveries, unreturned calls, and constant misinformation. One delivery was rescheduled from Tuesday to Friday with no notice, and our most recent delivery on November 4 (11:30 AM – 2:30 PM) never arrived or updated us until nearly 6 PM. The salesperson, Aaron Schubert, is a very smooth talker but completely lacks in customer service — do not be fooled. He has repeatedly misled us with false assurances that issues were fixed when they were not. The roll slats for our storage bed (Item B446-60) were never properly ordered, and even after a full reorder, they failed to include them again. A replacement footboard that was sent for prior delivery damage arrived damaged again, and every delivery team has given us conflicting explanations (first we needed roll slats, then hardware, then roll slats again). We’ve made at least eight calls to customer service, the corporate team, and the store — yet no one follows up. The level of disorganization, lack of accountability, and poor communication is absolutely unacceptable. Our son’s room is still incomplete, and the experience has been nothing short of exhausting. If you’re considering a purchase from this location — especially with salesperson Aaron Schubert — proceed with caution. He may sound convincing, but the follow-through and service are nonexistent. We expected much better from a company like Ashley Furniture. We will be escalating this issue directly to Ashley Global Retail’s Legal Department and Corporate Offices, as local management and staff have completely failed to resolve even the most basic part of this order.

Kayla is the sweetest smartest person to work with. Very knowledgeable and courteous. Thank you so much for your help!

Service was great. She help me find what I was looking for and process my order fast. Thanks

Great service! The furniture quality is excellent and the staff were friendly and helpful. Donovan and Heather, appreciate the help!

Thank you to Hope for all the help!! She was amazing!! 🤩

Great service from Anthony, he is so attentive and made a great deal for us, took his time to help us and kept in touch at all times, ask for him to get the best deal!

Great salesman, we felt no pressure. He answered all our questions we were able to purchase our new living room furniture!

Dave helped me find the perfect dining room set, matches my style.

Service and sale were great.

Terrible experience. I bought a few pieces of furniture and at the very end upon signing I saw I was being charged $200 as a delivery fee, which is fine but the salesperson JOSE never mentioned this. So I asked for my order to be cancelled then he said he could waive it. This is what made it feel like a rip off. I explained to him that he should be telling his customers what they are signing for, not just ask for signatures. He had me sign 3 different documents and never explained what they were. When I would ask questions he would respond with "don't worry, I'm gonna take care of you" and "I've been doing this for a lot of years, don't worry." When in fact he didn't take care of me and I did have to worry because he didn't even set up my delivery properly, he set it up for me to pick it up in NEW BRAUNFELS. The entire situation was very off putting and I will not be shopping with Ashely's again. Jose lacks professionalism, and so does the manager Garrett. He was there for some of the interaction and never said a word or even apologized for Jose's mistakes. This further made this all seem like a scam because it seemed normal to Garrett due to his lack of reaction or care to the situation.

Quickly in and out, as I’d previously looked online for the brand line that I wanted to purchase. Sales Rep, Michael, met me as I entered. Informed him of my purchase intentions for a recliner and couch combo within the same brand line/color. In and out of Ashley in ~ 30-45 mins. Michael listened to my needs and desires and was totally professional. Made the purchase and set up delivery for next week. Will come back to Ashley Furniture.

Great customer service!! Definitely recommended!

Hope and Amanda sales rep. They were so amazing with us . Very professional and helpful with our decisions on our furniture . We will definitely tell our friends and family to go and visit Ashley furniture. Great job ladies

The experience that I had was relaxed did not feel pressured to buy anything from the employees they were very pleasant to be around. I had just left a competitor store before coming in and they were on us just did not give us space to just explore so I love how we were given space and time to see what we wanted. When we did have questions we were assisted with knowledgeable employees who told us of the deals and I felt we were in good hands in our discussion making. Hope and Amanda made our purchase and experience to remember

Outstanding deal on a recliner love seat, thanks to Ashley, and Jacob Boxes.

Best experience with furniture shopping, Heather was very helpful and she let us walk through the entire floor to see what caught our eye. At the end she was always around when we needed answers to questions. Very helpful, very friendly.

Great customer service from Andres! Got exactly what we wanted for our new home.

The young lady Ashley was great, real nice great personality, and very convincing with the sell, she is a great asset to the store.. she deserves a raise

Jacob is excellent associate. Amazing customer service

Sold exactly what we wanted! No up selling. Very knowledgeable and professional.

Excellent!!! I will be back for more!!!

The sales rep was knowledgeable and friendly. Have me a great deal as well!

Tony was very professional and knowledgeable in helping me with my purchase process

Great customer service was provided by Daniel. We had only come in to browse but found what we needed for my youngest son’s house and bought it. Thanks Daniel for all your help

Ashley furniture is a great store. The sales people and managers take time to be sure the furniture you buy is right for you. They are not pushy and make you feel like family

Went in looking for a love seat, sofa, and dining table. My wife and I were the only customers in the store, yet the sales staff sat around a table staring at their phones like they had nothing better to do. One finally acknowledged us, only to say that everything we asked about wasn’t something they sold — even though their commercials constantly advertise those exact products, including extendable tables. If that’s the case, maybe they don’t sell couches or loveseats either? Extremely disappointing experience and not what I expected based on their ads.

Donovan was super helpful and very patient with us. Once he knew what we were looking for, he walked the store to show us our options.

Just purchased new bedroom furniture this weekend from Ashley. Love the look and Luke (our sales person) was outstanding. Extremely satisfied with the price and quality of what we bought.

Tony was a great help

Brandon was fantastic!! He really listened to what we liked and disliked and helped find us what we ended up getting! He was knowledgeable and wasn’t pushy at all!

The sales man was so accommodating to getting us approved. Then they sat with us and signed all the paperwork while enjoying our new purchase. It was amazing!

My experience here has been amazing! Thank you to Noberto Casanova and Heather! I would recommend seeing this two. Super helpful! Very honest and down to earth!

I came in thinking I was going to have an amazing experience with the company to only be completely wrong. Purchased over 6500 In products to have my delivery date and address wrong twice. I luckily caught the issue before the delivery date. I called customer service multiple times to only be hung up on multiple times and came in into the store thinking the issue was fixed and promised that the store manager would call… two weeks later nothing. Purchased a rug thinking it would be delivered with the rest of my things only to have it delivered to my current address and now I have to figure out a way to get it to my new address since this company neglects to try and fix my issue. Lastly I was told I’d have my delivery fee waived if I spent a certain amount but keep getting the run around about the promotion. Company is filled with a bunch of broken promises I do not recommend Ashley please seek business elsewhere or at least another location besides this one.

Myles was able to assist me with everything I needed. He was very pleasant, knowledgeable and was able to get me the sofa and loveseat that I wanted at a very good price. The store was clean, neat and everyone was professional. Thank you!!

I knew it was too good to be true … product should have been here Wednesday and more it’s saying 6 weeks 🤬

I recently purchased a special recliner over the phone. I worked with Myles and he took excellent care of me. There was also a prompt delivery to my home. Absolutely a pain free enjoyable experience. MK.

Very nice furniture and excellent customer service!!

The best customer service we've had out of the 4 stores we visited and very knowledgeable.

Tony was great!! Highly recommend going to him for all your furniture needs!

My experience at this Ashley was very different than the one on Pat Brooker Rd. Greg and Amanda were great. Greg was very polite and patient with me. Amanda explained finance options. The atmosphere there was very comfortable. I hope what was promised happen.But for now my experience was great.

This is my first time shopping at Ashley and I've got to say it was a wonderful experience. The sales person was very knowledgeable and friendly, also the prices were excellent.

I shopped 5 other stores in a week. Ashley Store provided good courteous, prompt, and professional service today in San Antonio by Sales Associate Hope. She is well informed and acquired all the information I needed on each dresser I expressed interest in for my 94YO father. Every inquiry I had was at Hope's fingertips as we perused the store and she shared much infotmation on sale items, possible discounts, delivery, and online services. She also followed-up with me by text after closing hours and shared the links of the two dressers I zoned in on. This helped me to show my father the dressers and compare with his other furnishing and decor. Excellent service indeed by the end of the evening. We will purchase the dresser and Hope made this easy and will send us the link via email. Thank you Ashley Store and Hope for providing such a pleasant experience today.

Nice store, good variety of what I was looking for. Sales rep, Hope, was very nice & helpful.

Very pleased with the service Liese gave me. Very attentive with my questions about prices and delivery. She was very helpful I will definitely buy again.

Staff was very knowledgeable and friendly but when it came time for delivery I never received the pillows I purchased. After numerous calls to the store with no follow up I finally cancelled my order. Probably will not return to that store again.

Good . Clean . Nice staff

Great experience in-store! Did the research online and went in to see the item! Greeted with great service and excellent prices! Extremely satisfied!

Super helpful and fun to talk to! He gave us a back history of the store and let us walk around freely. He showed us many different styles till I knew what I wanted.

Donavon is awesome! So helpful, professional and knowledgeable. I truly appreciate his helping me find a bedroom suit for my son.

This is why ill never go again. If you want to change your order or get a refund they will just put you on hold and indefinitely you will have to call the corporate office and sit on the phone for three hours. Proof of my hold time with their phone number. They never came back and checked they never picked up the phone again I wound up getting the problem resolved through the corporate office and still being on hold.

Excellent service and communication

Lisa was amazing.. would definitely recommend

Great experience Greg was very knowledgeable and extremely helpful!

Quality is trash. Warranty process is long and terrible. The customer service experience is scary with the sharks who attack you at the door. It took me 4 months to get a rug I ordered and they kept pushing back the delivery date. I will NEVER buy anything from this store or company again.

Fast friendly customer service. Knew what we wanted and made a great deal right away. Thank you Justin.

Very professional and good service

My family and I recently relocated from Alaska to San Antonio, and after the stress of the move, the last thing we wanted was to deal with pushy salespeople. But we needed new couches—and that’s when we met Jacob. He was absolutely wonderful: polite, articulate, and incredibly knowledgeable—not just about the products, but also about the entire purchasing process. He presented us with several options, was completely transparent, and made the experience enjoyable. We left not only happy with our new furniture, but feeling like we made an investment in our quality of life, not just a purchase.

Beautiful place. Super clean. Excellent Service!

Jacob was awesome! Great deals on furniture and really knows his business!

Love working with Michael Patriarca service was excellent will definitely be back for more furniture .

Very helpful staff even when they knew I was going to buy elsewhere they were cooperative and allowed me to copy down the make and model of the chairs we wanted to buy through the military exchange

Our experience was awesome! Miles & Joey went out of their way to help us get what we wanted! Joey was very helpful in getting us a price we were comfortable to purchase. Thank you both for your help!

This was my first time getting furniture for my first home that me and wife are moving into the staff at Ashleys was amazing help honestly will be going to Ashleys for any new furniture/beds i need in the future they have a customer for life they went above and beyond to take care of us

Mimi was super helpful, explained everything about our bed , helped us find one that we liked and worked with our budget . We also got couches not too long ago and liked the quality and service .

Bought my new coffee table and couch for my practically vacant of furniture house!

Very satisfying experience with Ashley furniture and and the sales rep who helped us purchase our new mattress. Planning on going back for other furniture items in the near future.

I came in to buy a recliner love seat and a recliner. In fact, I really liked the first one they showed me. I had pretty much decided that I wanted it but while the salesman went to check on something another man approached me and started pushing mattresses. I explained that I was there to look at live seats and recliners. I even mentioned that I found the one I was in very comfortable but he kept pushing me to try out mattresses. I told him several times I might buy a mattress later but right now I was specifically looking for recliner and loveseat. He kept pressuring me until I simply left. The salesperson missed out on a sale due to this high pressure techniques. Not only did they miss out on this sales but I will not return to this store nor will I recommend it to others.

Great experience

I was very pleased in th time it took for salesmen to help me find what I was looking for. In no time I was out of the store feeling very pleased. Thank you so much.

Great experience. Called the store on the sofa I wanted. Spoke to Jacob who was very helpful. Went in a few days later. Was helped by another staff member Heather who was also great to work with. From start to finish the service was great. Now waiting for my couch to be delivered next week.

Quick and simple. We went in knowing what we wanted and our Rep, Michael gave us the best deal with multiple options.

Our Experience with Ashley Store was excellent 👌. Maria Aguilar the Home Furnishing Specialist did a wonderful Amazing job working with us. Very Informative, Patient and Friendly. Maria really understood what we were looking for and was able to help us find it. We look forward to working with Maria Aguilar in the near future again.

AMAZING people!!

Garrett immediately understood what my husband & I were looking for & what would best fit our needs. He was very knowledgeable about the products he showed us. Big plus was his friendliness. He makes us want to return to buy more furniture. We pulled into Ashley as a last minute whim while we were on our way to another furniture store and are not sorry we did.

Salesman was very generous

Very friendly and they speak spanish

The staff here at Ashley furniture is welcoming and always respectful and caring. They are always helpful and each experience that we have had with them over The past 15 years has been exceptional. This time we were helped by Michael Drust! He was fantastic and helped us to find a couch suitable for our small house. He didn’t rush us very enthusiastic and even though we needed to stay low within a budget found a functional furniture that optimized our living space. So often enough I feel like when you go to shop for furniture it’s very similar to shopping for a car in the fact that you have a salesperson who continues to hound you about this, showing you that, and trying to get you to buy the upper model of a vehicle or said furniture. however Mike was awesome in his approach. He allowed us the opportunity to speak, didn’t rush us, and didn’t just go to the first thing that was top of the line. If you need to buy furniture, I would highly suggest Asking for Michael at Ashley!

Very helpful and knowledgeable staff. Delivery and setup were smooth also.

Heather was great. Low pressure but super resource.

Great salesman professional and polite.

I really enjoyed my experience, Joey Nava was helpful and knowledgeable. Can’t wait to see how my home looks. Will return soon.

(Translated by Google) Excellent service and quality furniture, thank you Maria and Luke (Original) Excelente servicio y calidad de muebles, gracias Maria y Luke

Mimi was very helpful with no added pressure

Sales manager Ahmimi was beyond outstanding. He really took the time to get a good understanding of what I was looking for along with staying within my budget. I will definitely come back and purchase more down the road to add to what I was able to get this time around. Thank you Ahmimi. Was a pleasure meeting some of your staff as they were also very friendly and warming.

I had such an amazing experience at Ashley Furniture thanks to Donovan! From the moment I walked in, he greeted me with a warm smile and made me feel completely comfortable. Donovan was patient, knowledgeable, and really listened to what I was looking for. He didn’t try to push anything on me instead, he guided me through all the options and gave me honest advice that helped me make the perfect choice. What really stood out was how much Donovan cared about making sure I was happy, not just making a sale. He went above and beyond to explain the details, answer all my questions, and ensure the process was smooth and stress-free. Thanks to him, I left feeling confident and excited about my purchase. If you’re shopping at Ashley Furniture, definitely ask for Donovan he’s professional, genuine, and makes the entire experience outstanding!

Great customer service. Great deals on merchandise. /

Thank you .. to Mr Greg michalak -for the good customer service- helping me look for the furniture that I was looking for and being patients .I appreciate his great work he did. .and also give him 10 stars Mr Delgado his manager for really helping me to make it happen getting my furniture.i really recommend Ashley furniture is good place to look for good quilty furniture I noticed it myself .all there furniture was pretty good quality wood.and a lot variety to chose from- I'm sure I'll be back to buy other furniture still need for my home.soon. thanks again.

Garrett Smith was an excellent salesman very polite and very patient went over and above considering we were looking for a particular piece of furniture due to size.

This has been the worst experience EVER. If there was an option for zero stars I would have selected that bc they don’t even deserve 1 star. August 24 I made a purchase for a couch and dresser in store. Hope was my sales associate and she input all my information. My delivery was set for Sept 10 and I was told I would get a text two days before to confirm a delivery window. Never got a text so I called and was informed i apparently opted out of text so the delivery was canceled. Come to find out my phone number was entered incorrectly. So then they rescheduled for the 13th, again it was canceled. I was told bc the incorrect number and because they didn’t have an item. Unsure which was the truth. So delivery was scheduled for the 23, almost an entire month later. Yesterday again I didn’t receive a text confirming so I called. They said the wrong number was on the account, even though at this point I’ve spoken to 6 different people who assured me the number had been corrected. Which was incorrect. This morning they came to deliver and the dresser was damaged. So now I have to wait ANOTHER week. And all I’ve been offered is a $40 gift card. While I will never do business with Ashley again that doesn’t even equate to the time I have spent on the phone trying to get this resolved. All due to an error that I did not make. Avoid doing business with them at all cost.

Wow great experience at the store. The customer service was friendly and very helpful. The manager Mimi was kind and very knowledgeable. He helped us find the perfect couch!

Kayla was great and very easy to communicate with. I appreciate her patience and professionalism!

Maria was very helpful and kind. Answered all are questions. Would visit again

Justin was phenomenal, so helpful and knowledgeable!

Great experience everyone was very helpful and kind Our sales associate was extremely knowledgeable and patient

They were very welcoming & attentive from the moment we walked in the door. He made sure we were took care of & respectfully worked within our budget , I walked out with my first couch at a great price same day! Highly recommend 10/10

We had an incredible experience with Andres. We had been shopping around with multiple stores but the care and attention to detail we received from Andres made the difference. We look forward to purchasing from here again.

Aaron was great. He was super helpful.

The entire experience was super! I was kept informed throughout the process. The sales consultant was the best! He was engaging and knowledgeable. I am very happy with my purchases.

Unfriendly customer service. Only want to make money on sales, does not care about answer questions about products that have been purchased already. Go to ANY DIFFERENT STORE.

Even though I walked in knowing exactly what I wanted, Tony was EXTREMELY helpful. Having the stress of just moved, Tony made this entire process so simple and honestly enjoyable! I’ll continue to go back and build on to my modular couch and couldn’t have chose a better store to work with!

Heather is wonderful

Jacob was very patient, informative and very knowledgeable. He was not pushy and met our needs

Husband and I came into the store to take a look around and see if any new merchandise had come in. We let the salesman know we were not looking to purchase anything and just wanted to take a look as we had been at the other location a few times already. We were then followed around the store and interrupted less than 5 minutes of trying to take a look around. After being in the store for 10-15 minutes the salesman then has his manager come over to try and push us into buying something and I lost it. My heart rate increased to 141 bpm and I got anxiety because we were being followed and not allowed to leisurely look at the furniture. IF YOU SAY YOU'RE GOING TO LET YOUR CUSTOMERS TAKE A LOOK AROUND, LET THEM ACTUALLY TAKE A LOOK AROUND. I have $6000 approved credit that I may not use because of this buffoonery. Mike you will NOT be getting our sale.

Great shopping experience. Excellent customer service. Dan was great.

The experience was fast and satisfying Bianca Jesalva was great

We enjoyed our visit to Ashley. Stephen Resendez thoroughly explained all aspects of the transaction.

Everything about that experience was fantastic. Hospitality, speed, price!

Greg was very helpful and professional.

on the downhill slide.... disappointed

My sales person was very patient and helpful. Made the process easy to complete.

Outstanding experience working with Maria. Will definitely come back again for a great deal on awesome furniture in the future.

Great, efficient work, in and out quickly setting up my new bed frame.

The salesman just introduced himself and said look around. We were going to purchase but felt our business wasn't important to him. We went to Bob Mills and purchased a sectional. The salesman showed us around and spent time with us.

Micheal was very nice & super helpful! He went out of his way to make sure I was happy with my choices and even moved things around so I can see what & how things would match. Thanks so much Michael

The redesign of the store made a huge difference, but really Greg M. made this super easy. Got what we needed, in and out and on time to the UTSA football game. Will be back soon to finish off the room. Great job Greg.

It took 3x to place my order. Something will be delivered in the 16th. I hope n oray yall got it right. Till Then??? PS. I feel like I got a bait n swith,,, from origami Price$ 159.99 to $178.99 TO $139.99. PAID $189.99+. I CAN'T wait to see what shows up?????

I have bought furniture from Ashley in the past and have been very pleased with the service and quality of my purchase. Dan was very nice and helped me pick out what I was looking for. The only complaint I have if anything is that I did feel like he was steering me towards more expensive items even though I gave him a budget that I had. Luckily I found something that was on clearance and it was exactly what I was looking for.

Courteous and knowledgeable associate

Although new, Anthony provided excellent, friendly service. The store manager was very helpful and we are happy with our living room set and dinning table set purchase. Thank you

Kayla was friendly and very informative. She found exactly what we were looking for with no sales pressure. She deserves a five star rating herself!

Worked with Justin on new bed and bedroom furniture. Very pleased with him and the selection

Luke was amazing!! Very knowledgeable in all the products and showed us so many great options to fit our space and our budget. He went above and beyond to help us and I would 10/10 recommend him for any assistance needed.

I appreciated most was that the sales person Tony he was not pushy at all. He gave us space to browse and was there when we needed help. Big thumbs up for customer service.

It was a great experience with my family and I.. thank you all for the wonderful welcoming!!

For a Mattress Cover that was Never opened that I was trying to return ,but they didn't take back ,they lost my business.

Worst experience ever – don’t waste your money here! This has been the worst furniture shopping experience I’ve ever had. I ordered a bed over a month ago and still don’t have the correct one. They delivered the wrong bed, can’t get delivery dates right, and all the promised discounts never showed up on my account. The staff, including Kayla Goff and Garett Smith, even gave us his personal number and told us to call anytime. We left multiple messages and barely got one response, with no real solutions or help. When I asked to cancel, they refused—claiming “no return policy,” even though the correct bed was never delivered. Terrible customer service and zero accountability. If I could give a “zero” star review , believe me I would. Stay far away from this store!

Heather did an amazing job showing us different options. She was very knowledgeable and patient with us.

My experience was great with Jacob Cajas, salesperson. He explained the difference between mattresses. He helped me decide on a mattress that helps me sleep better plus help with my sciatica and back problems. He also helped me select a new bedroom set. He didn't rush me and I didn't feel pressured that I had to buy. I recommend if you're looking to buy anything from Ashley Furniture to ask for him.

Customer service was Excellent. The show room was Beautiful .They had a great selection 👌🏽

Great furniture and great service! Michael Patriarca was very helpful and patient during my visit. I would definitely recommend this store if you are shopping for furniture.

Mimi was amazing. He invested time to help us find the exact mattress for us. We had been looking for 20 years. Nothing seemed right until we went to Ashley's.

Had a very good experience today with Brandon who was extremely knowledgeable and helpful. He never made me feel pressured.

My sales person jaycob Boxes Cajas lol a lil joke he told us was awesome Thank you for the excellent experience.

This is my favorite Ashley furniture store to make my home look great and be very comfortable to use. Thank you Jose for making it a happy experience.

Mike Drust is the very best! He went above and beyond to meet my expectations, made the entire process very smooth and pleasant. Mike made my day. I will be back!

We had an excellent experience at Ashley thanks to Dan Brenner. He welcomed us at the door, listened to the style we were after, and guided us straight to the perfect dining table. From decision to checkout took under 30 minutes, and he coordinated delivery for next week on the spot. Professional, efficient, and genuinely friendly—thank you, Dan, for making furniture shopping a breeze!

Brandon was very helpful and knew his stuff. He guided us through our options without being pushy.

Francisco was very patient and sought to give me the necessary information at all times. Excellent customer service.

Thank you for taking care of us and beating the BX’s price! Great custom service!

Tony was very courteous and helpful.

Ask for Joey Nava 👏🏽👍🏽👍🏽 10/10 experience, we bought a sofa.

Stephon Rendon gets 10 stars he was excellent that's the reason we went back and he really went out of his way the mattress is on order but really explained the product well if we need anything in the near future we will go see him specifically

Our salesman, Joey, was very helpful and got us a great deal on a recliner.

Joey was the best! Explained everything to me especially in Spanish for my parents to understand since they were the buyers. Excellent customer service definitely recommended him!

Joey was so very kind and patient. Helped us get what we wanted.

My sales agent was extremely helpful and took her time with us.

This was my first time in Ashley furniture. It was such a wonderful and easy experience. I went in knowing exactly what I wanted and everyone there was so welcoming and helpful. Hope helped me with what I needed and made the financing process so easy and effortless. She was amazing, incredibly sweet and also professional. 11/10 experience with her and the furniture that I am so excited for!

It was awesome Jacob Cajas took care of us very well !

It was the most pleasant experience ever. Joey was great! So helpful and professional

The payment app wasn’t working for whatever reason.

Just came in to look at some living toom furniture. We were being helped, but weren't ready to decide on anything. As we were leaving the assistant manager came over to talk to us, showed us some furniture, and we purchased it. He told us it would be in in a week to week and a half. Now it's going to be in in 8-14 weeks! On top of that, it's coming in separate pieces (the chair, ottoman, sofa). My mom tried to call to get the situation resolved and she's having to play telephone tag. Then the manager referred her to the customer care line. They offered her a 20% discount on a piece in the store which is kind of nonsensical because she's already picked out everything she wants, she just wants her furniture delivered when it was promised to her. If you can't do that, then you can certainly remove the fees (white glove delivery, etc). But no, that's a separate department apparently so he has to get with customer care, verify it, and call her back AFTER his three hour lunch. It appears nothing is documented in her file, everything is a seperate phone call that WE the customer have to make, and we must not have anything better to do but sit around and wait. I guess she's just too complicated of a customer to deal with. 🤷🏼‍♀️ It's a shame when you want to invest in good, quality furniture, all you end up getting is the run around.

In store, they are great. Lots of promises, to do things right. After the sale things went south, quickly. Poor Communication from the sales person and a less than professional response when contacted. Paid for delivery. Communication was awful at best. The time for delivery was exceeded by more than 5 hours. No follow up, no apologies....no attempts at trying to make it right. The delivery itself was rushed and half hearted at best.

After visiting a couple of other furniture stores where we did not experience positive or helpful. customer service, Tony and Heather helped us find the perfect piece we were looking for and were extremely patient with us. We did not feel rushed or pressured and we believe we received a great deal on our furniture. We will definitely be returning customers!

My wife and I had a pleasant experience with our sales guy Anthony Guerra. He was very helpful, not pushy, and made things easy. I would highly recommend to visit them for any of your furniture needs.

I loved our experience while looking for a new couch. Anthony Guerra made our visit very pleasant, easy, and was not pushy. I highly recommend to use them for any of your furniture needs

Jacob at Ashley Fiesta Store in San Antonio was very helpful and helped us select our living room.

Michael Ellman was very helpful and we ended up buying our new living room sectional and outdoor furniture set. Great job Mike!

Maria was Awesome! She listened very intently regarding our needs and guided us through the best options for both our mattress & adjustable base. I will definitely recommend her to our friends and other customers. She also made the experience FUN!

Brandon helped me out immensely and made the entire furniture buying process enjoyable and easy.

Great service and easy prices.

Garrett is a great sales rep. Very friendly and helpful!!

Very friendly and attentive

Completely Satisfied, ur salesman believe Arron was very friendly and helpful.

Kayla took great care of us and answered all of my questions, even after we completed the purchase. We are very happy with her attention and help!!

With Mike's help, we found just what we were looking for and he worked out a good deal for us.

Liese was absolutely amazing in helping us find the perfect table, she knew exactly what I wanted when I explained to her what I was interested in.

Bianca had an excellent way of greeting us and I will definitely recommend her to my family. Everything about her and the mattress sales guy did an amazing job talking to us about the products that are sold at Ashley furniture.

Title: Very Disappointed – Delivered Wrong Item, No Accountability or Resolution I’m extremely disappointed with my recent experience with Ashley HomeStore . When I purchased the sofa in-store, I made it very clear multiple times that I wanted the blue colour. Despite this, the salesperson placed the order incorrectly, and I ended up receiving a black sofa — and even that was delayed by over a week. From the day it was delivered, I have been trying to get the issue resolved. I’ve been calling customer care daily and have even visited the store, but all I’ve faced is blame-shifting between the store and support team. Everyone keeps repeating the same thing: “An exchange request has been raised and is pending manager approval.” I’ve been hearing this every day for over a week — with no progress, no accountability, and no solution. To make it worse, each call takes 40 to 50 minutes, and all I’m told is to wait 48 to 72 more hours, over and over again. Some even say there’s no return policy, and they expected to keep me the wrong item due to their mistake. This is completely unacceptable. As a paying customer, I expected better service and professionalism. The lack of response and ownership has left me feeling ignored, misled, and stuck with a product I didn’t order. If you care about getting what you paid for and being treated with basic respect, I urge you to think twice before buying from this store

This was absolutely one of the worst buying experiences in my life. The salesman tried charging us full price during a sale, did not listen, entered my information incorrectly causing me to miss the delivery date that was scheduled two weeks in advance. We had to go to the distribution center in another town to pick up our furniture. When I went back into the store to make sure I was getting the delivery charge credited they refused to let me talk to a manager and didn’t offer any credit for my inconvenience. The Fiesta Trails store feels like a shark tank- Beware. They don’t care about your sales experience, only the sale.

Bianca J is amazing!

Our sales Rep Norberto went above and beyond our expectations from the greeting, explanation of the product, and negotiating a fair deal for both parties. We would absolutely recommend the Ashley Store in San Antonio off I-10 to anyone looking for quality furniture and excellent customer service.

Kayla Goff was nice and genuine, answered all my questions and sold me what i needed right away.

Miles and Amanda have exceptional customer service

Very knowledgeable was very fast as soon as we stepped in store asked if we needed help, we could very impressed was very sweet man would definitely recommend.

Horrible sales team. Lies and misdirection from everyone from management to the salesman. Yet one gives them the opportunity to do the honest thing and sure enough, the furniture you have to pick up 50 miles away is damaged and in my case the other item was not the correct piece I choose.

Great personal attention from sales personnel. Easy financing options.

Loved the salesman , great experience and amazing hospitality. Would come back again

Not much of a 5 star delivery service. Yes, furniture was put in place, but left all paper and tags on each piece. Large hand prints were left all over the mirror. We rate the service 2 out of 5. We will not return to Ashley in the future.

Awesome help!

They just straight up lie about delivery times

Professional and kind, nonjudgmental, customer service is 10/10, give that man a raise!

Great dealing with Mr Casanova. We knew what we wanted, he showed us right to it and gave us a great sale price. Easy , fast, and fun....

Store had a great selection of furniture at affordable prices. We found what we were looking for almost as soon as we walked in the door! Brandon patiently let us make our decision and was amazingly helpful navigating us through the purchasing process to get the best deal possible! We will definitely be coming back to Ashley when we find ourselves looking for new furniture!

Andres Ramirez was super helpful today ! He worked with us until we were completely satisfied! Highly recommend !!

Kayla was a fantastic sales person , not pushy at all and great charisma, she knows her product ( furniture)...... Very well informed, knowledgeable. We bought a couch ! Thank you Kayla

The experience was great no pressure to purchase

My salesman was fantastic. He listened to what I was looking for & helped me with my approval. Thank you.

Friendly, reasonable, and made it a fairly simple transaction

The store representative Lisa was extremely thoughtful and helpful with my needs very accommodating and gave me exactly what I needed

Our sales associate was awesome. Plus the furniture was great quality and fast delivery.

They did a great job in delivering and setting up the new sectional at my home.Thank you.

The guys delivered the items with no issues thumbs up. Also the tracking app is great as well!

Great customer service. Tony was the sales rep and catered to all my needs. Fantastic experience.

Are you searching for beautiful piece of furniture at a great price? Stop by Ashley Furniture and speak with Jose. He will treat you right! Thank you Mr. Nava the excellent customer service. Melinda

Over promise and under delivery bad service

Very nice experience n fast I'm very happy with my purchase. Thank you Mrs. Maria Aguilar

It was a great experience as we walked in the front door we were greeted by Francisco. Extremely professional and very welcoming. He gave us time to look around and was there when we had questions. He made the whole process of buying furniture completely easy and stress-free! We will definitely be back for more. Hire more people like Francisco!!

Love the experience at the store they let you shop with out anyone pressuring

Bianca & Shaq assisted us in finding the sofa that fits our needs. Bianca was very helpful in demonstrating all the options the sofas had to offer. Great teamwork!

Tony was great and helped us find the perfect sofa for our home explaining all the features of the leather recliner. We also bought a comfy accent chair and coffee table with matching side table. Thank you Tony for your awesome customer service!!!

Wonderful experience shopping at Ashley Furniture. A big thank you to the Salesman, Justin, who was polite, professional, knowledgeable and a great help with my purchase of barstools and dining chairs. He also found the perfect two pieces of artwork for my dining room. Beautiful furniture at a great price. I will definitely shop here again for furniture and decor.

Noberto is wonderful. Very patient!

Jose was very personable, friendly, and helpful! Very happy my husband and I decided to go in when we did 🙂

Furniture selection was excellent and competitively priced. My salesman was fantastic: no pressure sales tactics, offered good advice but wasn't "pushy". I really felt that he valued me as a custiomer.

Aaron was very patient, friendly and knowledgeable. He was a great help in finding the right leather recliner for a great price. This was my second purchase from Ashley.

Myles was super helpful in finding what I needed. He’s polite and extremely knowledgeable.

It was the worst experience I had when I bought with them, I have been a customer for 14 years, but this was too much to buy with them, which the seller was very Insistent, which I feel uncomfortable about promising me a delivery date, which was a lie, when I checked it was a 3-part delivery and in the time of 3 months I had to cancel it, I recommend that you look for another place, the customer service is terrible.

Very knowledgeable staff and very helpful in our decision making to purchase a really nice set of living room furniture. Thanks to ORourke for a fantastic experience and sharing of both our past experiences . No pressure just fun time.

Hope was so awesome to us. She walked us through the entire process.

Myles is awesome!!!

(Translated by Google) Beautiful furniture, excellent service, especially from Mr. Joey Nava (Original) Hermosos muebles,Excelente atención sobre todo del Sr. Joey Nava

This review is for the delivery of the Service. Completely unprofessional, scheduled for delivery between 3-6pm and did not receive this until 12 at night. I called their customer service team and they did not care at all. They told me I should have called to complain that night. I was like it was 12 at night, the call center was closed! Devonte on the phone didn’t even sound like he wanted to be at work, he sounded like he just woke up, what a joke. I don’t see my self buying or doing any more business with Ashley if this delivery situation is not solved. And what a shame because I need more furniture. Disappointed.

Michael was very knowledgeable about the mattresses and very helpful with all the other furniture choices. Excellent employee!

I came in to purchase a dining room table and Tony was so friendly and helpful! Highly recommend. Thank you!

I purchased a new living room sectional at the I10 store and I had a great experience all because of SHAQUILLE DELARA. He was great and very knowledgeable had awesome customer service. Will be going back to your store because of him.

Justin was very helpful, pleasant and professional. Wasn't pushy or overbearing. He took care of everything and answered all of my questions. Pleasant experience and would recommend.

1) The movers left major scratches on my wood flooring when delivering the bed frame and dresser. I had to file a claim, and after multiple phone calls/letters I received a small payment for damages. 2) When the mattresses were delivered almost 2 months late, they were so much firmer than the ones we tried at the store, that my wife hurt when she slept on it (I can manage). After contacting customer service I was directed to file a claim. After meeting with someone at the house, multiple chats and calls, I was still denied a return request; even though the product that was delivered was not what thought we ordered. Is this really how giant companies do business? Despicable. Update to response from owner: I have called the 866 number you mentioned multiple times. I was told a supervisor would call me within 24 hours, they did not. I called back, and was told a supervisor would call within 2-3 business days. No response.

My sales associate didn’t explain things properly, got my name wrong both in person and in print, and forced me into getting a credit card. They had a positive attitude, but they never listened to my questions or concerns. They would talk over me to pressure me to buy. I wish I didn’t have to leave a review, but I’m truly dissatisfied with the service.

Maria and Abram were great! Maria had someone come over from their financing dept. to review our account (I unfortunately forgot his name), and after speaking with us trying to sell us protection on our piece of furniture, he proceeded to tell my husband “don’t you think it’s time to grow up” when my husband denied the protection. A comment like this is unnecessary and rude. If it weren’t for Maria we would have walked out. If the comment was never made, I’d give 5 stars. You don’t say that to someone you’re trying to sell furniture to.

Excellent service. Jacob gave us time to browse but was ready to answer questions as needed. Highly recommend.

Had the piece I was looking for, the salesman (Dan) was very helpful and courteous.

Had an issue with scheduling. The delivery date was not the date I asked for. Had to reschedule for a week later.

Walked and found a set we wanted, service agent was helpful and got us a reasonable price with a discount. Will be happy once it's delivered!

From start to delivery they have walked alongside me! I haven’t bought new furniture in years so thank you for your assistance on my couch and tempurpedic bed and adjustable base! Your customer service is on point. And they guys cleaned up after themselves after delivery! How cool was that! 🙌🏾💛

Andres Ramirez was fabulous. I’m coming back.

Tony was very friendly and accommodating! He got me a wonderful deal!

Extremely impressed, we will buy all our furniture with him from now on

Salesman was extremely helpful without being pushy. He spent time showing me pieces that fit my taste and needs and explained the quality of each different set. I came in looking for a sofa and ended up buying a bedroom suite as well as an adjustable bed frame. He’s top notch and I will be ack once I get this paid off for additional pieces. The sales going were also helpful in my decision making.

It was real easy to get in there & get exactly what I was looking for. Checking out was easy as well!

Our experience with this delivery team was absolutely wonderful! The drivers were so nice, kind, and polite, making the entire process stress-free. They handled our furniture with great care, ensuring nothing was scratched or damaged during the delivery. They were also punctual, professional, and very courteous, taking the time to place everything exactly where we wanted it. It’s rare to find a team that’s both efficient and genuinely friendly, but they truly exceeded our expectations. We’re extremely satisfied with their service and would highly recommend them to anyone looking for a smooth, worry-free delivery experience!

Most dishonest company I’ve ever dealt with. I purchased a sectional sofa, and they never delivered all the pieces. It’s been over six months, and I’m still chasing them for a resolution. Their customer service is unresponsive and unhelpful. I would not recommend doing business with them. Staty away from them.

Love

5 stars for Ms. Kayla, if I could give more I would! Phenomenal service, never felt pressured but like we were home. She’s the bomb.com and I’d recommend this location any day of the week! Slay girl, we appreciate you!

My wife and I were promptly welcomed and addressed by our furnishing specialist Andres Ramirez, who was extremely helpful and knowledgeable and courteous

We bought a couch last week and Liese helped us to choose the best option within our budget! She patiently explained everything and was so nice and friendly! So happy with our purchase and experience

Jose was phenomenal, I hate pushy sales people and he was the polar opposite. Very nice guy, very friendly , and very respectful to my wife and I. Highly reccomend him and we will definitely come back to purchase more furniture from Mr. Jose. Thanks for making our couch purchase and a great deal less than a 30 minute endeavor.

Justin Martinez was the first person to greet us and that was special! I told him specifically what we were seeking & he honored that by showing us what we requested. That is amazing. He listened! (not like other salesman from other furniture store- that try to get us off-track) We found the perfect piece of furniture for us and worked diligently for us. Justin is a professional role model for ALL salesman. Thank you Ashley furniture for hiring him. A true asset to your company.

Mike was very professional and helpful. When we told him we wanted brouse, he didn't get pushy, but he was there when we wanted his help.

As soon as we walked in Joey greeted us with a smile and a handshake while we looked for a vanity chair. Although there wasn’t a physical one in the store he was committed to helping us find the perfect chair. After we browsed there online catalog not only did we end up getting the chair he was kind enough to give us a discount as well.

Beautiful store! Justin was great!

Subject: Wonderful Experience at Ashley's – Thank You, Mike! We had a great experience at Ashley's, thanks to Mike. While we originally came in looking for a dining room set, Mike helped us find the perfect sofa and chair—and it turned out to be just what we needed. His ability to listen, offer thoughtful suggestions, and guide us through the options made the process so smooth. He’s an excellent salesman and a great match for us, and we truly appreciated his help. Thank you for making furniture shopping enjoyable! Warm regards, Connie

I really appreciate the awesome and professional service I had at Ashley Furniture today. Noberto’s customer service was amazing. I also experienced amazing customer service from Anahi. They both took the time to make sure my experience at Ashley was top tier. If you’re in need of any furniture please visit Ashley on I-10 in San Antonio, Texas.

Everyone was so helpful especially Liese! She helped us with all of our paperwork and made sure we understood everything and how the process works before we left!

Abraham Tenorio took care of me. It was quick and easy.

Micheal helped me find the specific option that better suited me and even ordered it for me since it was out of stock. Very knowledgable, friendly and helpfull. Thank you for pairing me with him Greg

Noberto was awesome! Extremely helpful and knowledgeable. We were only there to look but ended up buying new furniture.

Leise was awesome help friendly and help us fill our home with all the things we wanted and more , definitely coming back

Abraham was a wonderful salesman!

I was able to find the matching dresser I wanted and was out the door in 30 minutes!

My experience with Ashley Furniture has been incredibly disappointing, and I honestly regret doing business with them. After an extremely disappointing experience at another Ashley location, I decided to cancel my order because they repeatedly failed to deliver on scheduled dates and showed no effort or concern for customer service after the sale. I simply didn’t have the time to shop around at other stores, so I reached out to the Fiesta location to place the order again, requesting that they waive the delivery fee. They only agreed to waive half, which was disappointing, but I accepted the offer. Unfortunately, just like before, the warehouse failed to deliver on the scheduled date, which I had taken off work to receive. As before, there was zero help from my salesperson or anyone else in the store to resolve the issue. I understand that the store has no control over the warehouse, but there was absolutely no effort from the sales staff to assist or make amends. Once the sale was complete, it seemed like they were already moving on to their next customer, completely ignoring my frustration. I had to miss work and change my plans multiple times because of Ashley employees promising things they couldn’t guarantee and then doing nothing to resolve the problems. Their conduct feels shady, like the used car salesmen I’ve encountered before — friendly and accommodating at first, but dismissive and unhelpful once they’ve secured the sale. Their customer service after the sale is absolutely terrible, and I would not recommend them to anyone who values reliable service and honest communication.

Went in to check on a couch I saw online. The salesman was helpful and nice, but the tool he used to check inventory wasn't working so he wasn't able to tell me if the couch I wanted was in stock or not. Not his fault but obviously not a good experience. Then I went to leave and some guy who I guess is the manager or something stops me and comes over and says something I couldn't hear, I just heard "guest counter". I ask him what he said, and he says "can you not go through that door, there's a guest counter, leave through this side door." I just said "oh, weird". And the guy decides I have insulted him personally I guess because he immediately gets defensive. He says "It's not weird, it counts how many customers come in so we know!" And I say "yeah but the entrance is obvious and grand and you wouldn't notice this little side door, so it's just odd." And he got defensive again and tried to defend the little out-of-the-way door for whatever reason while talking condescendingly to me. So yeah, never coming back. Guy needs some manners and to not be a dick to customers for no reason.

My visit to Ashley furniture was very positive. The sales reps were very helpful and friendly. Abraham was super helpful. The store has many pieces of furniture available and ready for delivery. Overall I recommend Ashley for furniture needs.

Very fast process In picking out furniture and checking out. Maria was a great help.

Hope and Aaron were great to work with!!

Out shipping experience was a great one at Ashley’s Furniture. We went in for a lift chair but came out with a new Tempur-Pedic adjustable mattress. Dan was very helpful and knowledgeable in the products. This isn’t our first time purchasing furniture from Ashley’s and each item purchased has been great.

The sales person Maria was very good and pacient without pressure!

I’ve always had a great experience at this location; the salesman are a little more customer oriented versus sale-oriented and I feel way more relaxed than at other locations. Francisco has helped me furnish multiple spaces in my home! Thank you!!

Justin was very courteous and helpful

Great costumer service from shaq in the mattress department .

Kayla help us, she has great vibe 🫰🏻 Thank you

Joey was professional. shopping is something I do not find enjoyable. However, Joey made my shopping experience delightful! He was professional and understanding of the type and style of furniture I wanted for my home! Mimi help me select the correct mattress for my needs!

Dude was amazing, if he sees this, he knows who I'm talking about. Overall great service, great experience, great customer support.

Steven did a great job on sales!

Large selection, their "best-buy" promotions saved us a lot of money. It turned out all the furniture we bought (living room and bedroom) were "best-buy" items. They stand behind their furniture, with an optional 5 year protection plan. Look at the details of the plans, it includes so much.

Dan was great to work with

The service has been absolutely terrible, and they haven't honored their obligations at all. I strongly advise against purchasing their insurance plans, as it feels like a scam. They charge a lot of money for what they claim is a lifetime warranty, but when it comes time to use it, there’s no follow-through. The furniture quality itself has also been disappointing, as it started falling apart within six months. Overall, I would recommend avoiding Ashley Furniture. Here is the pictures to proof my claim. Do not buy any furniture from Ashley furniture stores. Extremely disappointed with their service and products.

Kayla was a great help! Very efficient work!

Jose was incredible. He was fantastic in helping me with my purchases. Truly a wonderful employee.

Justin Martinez is one outstanding young man, & Sales Person! Thank you, Justin!!!

It was an awesome experience! Shaquille was great! He helped us find the right love seat and tables for our living room! Thank you!

Stephen Resendez was awesome! A great help!

Maria was very helpful, friendly and thorough!

Justin was so patient and kind at helping me find exactly what I was looking for in the time frame I needed. There were many options to choose from that fit my criteria.

The service was great. The employees very friendly creating a stress free atmosphere. Easy to find what I needed.

Very unprofessional, pushy sales people. We were promised a 4-year 0 % interest option, but after the salesperson input my girlfriend's name incorrectly 3 times, she was denied the financing. Instead of admitting his mistake, he tried to set us up with a 3-month 0 % interest predatory loan from a 3rd party bank WITHOUT even disclosing what he was trying to setup. So glad we didn't purchase. Completely unprofessional. DO NOT BUY

Great service and we love our furniture

Tony Hernandez is one the best sales person we delt with, need to ask for him. Thanks again Mr. T Hernandez

Love love love the furniture! Professionalism, friendly and very knowledgeable on furniture items. I work with two sales persons Luke, and Tony! Both spent all the time we were there answering all the questions we had. Covert all warranty information. Said it would be sent via email for mattress. Love the environment and service!

The store itself is clean and inviting. Our furnishing specialist was Arron Schubert and he was knowledgeable and helpful the entire time.

Felt very comfortable with my salesperson. No pressure to purchase item.

Friendly customer service. Maria was a gem!

Had the pleasure of working with Miles and Amanda. Both super knowledgeable and friendly. Happy with my purchase.

Bought and paid for a full queen bedroom suite mid May. I still have nothing. Went to the store and the “manager” Aaron tried to tell me it was a distribution center issue. When I spoke with distribution they said there are parts to my order that wont be available to customer until 2026 but show shipping 7/30/2025. When I paid for the furniture I was told I could have it in a week. I am so frustrated. I asked for a refund over a week ago and haven’t gotten that either. So they have my money and I have no furniture and can’t get a real person on the phone.

Great experience! Had exactly what I wanted with great price!

Great customer service. Great quality of furniture

Your salesperson misrepresented the truth, he is a slick talker and only interested in making a sale. He'd make a great used car salesman or carnival worker. I realized his untruths later when I reviewed the online receipt. I called the Ashley customer service the next day and promptly CANCELED a portion of the order. I also found out he had not set up the delivery date correctly and this order is going up to North TX. The customer service lady said it was set up for this month instead of August! Carelessness and no care for the customer.

Excellent Service today!!

Enjoy my time with Maria. Gave me her time to make my decisions on the purchases. Very pleasant and wonderful sales person. Ashley is lucky to have her.

Ms Ruby was a very nice lady and she had a great attitude towards me and helped me to get a good deal thank you very much

Sales associate LSegovia was very nice and helpful! She helped me apply for financing and explained all the details how it would work. I bought a beautiful dining set.

Amazing atmosphere and great customer service. Joey was very helpful, professional and knowledgeable. Will most definitely be coming back for more furniture.

The new Ashley facility on I-10 was well laid out and our sales staff member took care of our purchases in a very professional manner

Luke knew what we wanted, found it, and we were able to purchase it in a timely manner

I was looking for a recliner and dining table My budget is a little tight, but Mike Drust helped me find just what I wanted at good prices. He helped me through the finance process ( 0% apr for 12 months). He was very nice and not a pushy sales person!

Excellent service !

After months of looking, and not being impressed by anything we came across we finally found what we didn’t know we’d like. Luke helped us find exactly what we needed that would hold up and look nice. From beginning to end he addressed all our questions and concerns. Looking forward to the delivery of our new couch.

Great experience. We loved working with Michael Ellman. We came in looking for a few home upgrades and he guided us in all the right directions. A sectional, entertainment center, side tables, rug, and a new bed! Highly recommend this place. Great environment and event better people!

We bought a new Cashton couch here in May, only to have the arm break and collapse not even 1 month later. I trust this store and we purchased all our bedroom furniture here, so this is really disappointing. We reported the broken arm on June 14, and were told to give 48 business hours to process - which we did. Over 2 weeks later there is still no response from them. I've called customer service twice, and today was told to file anther claim. We now have an unusable couch with a broken arm, hole in the side, stuffing coming out, and a protruding piece of wood from the frame. It's a shame because we've always had good service in the store, and good quality furniture. I really hope they can resolve this situation and make it right, but for now it is hard to recommend them.

Got an Ashley's CC to finance the furnishing of my new place. After experiencing difficulty activating my card, I noticed that I was unable to make online purchases. Ashley's customer service department directed me to call my local store. My local store said I don't have an Ashley's CC, and directed me to call Synchrony, their financing company, who then directed me to call my local store. After telling Synchrony the store directed me to them, their answer to my problem is that if I want to use my Ashley's CC, I need to go into the store and have a sales associate call Synchrony. Nobody from the customer service department, my local store, or their finance company was able to tell me what was wrong. Additionally, I had made a purchase using the same card number that was sent via email while waiting for the actual physical card. And the local store associate could see these charges, but told me that my card numbers didn't match, and I don't have an account under my name. Somebody made a mistake, and nobody can help me determine what went wrong. My name and both intial card number and physical card number match. Do yourself a favor and don't get mixed up with this company. Go somewhere else.

Experience was really good

Luke did a great job doing our couch transaction. So far we are well pleased. Ty

Would not recommend

Great ! Everybody was so helpfu

I was walking around Ashley’s kinda lost looking for a specific piece and thankfully Justin M offered his assistance. Justin was very helpful/knowledgeable and found me something comparable to what I was looking for.

Absolutely horrible customer service. We were promised having had to stop in to have our recliner sofa delivered by July 1st which was ordered on April 26! We were told that the sofa is in Houston which is just hours away and still waiting for it. Absolutely ridiculous. We purchased a ton of stuff from there upon relocating to San Antonio and everything was delivered except for one sofa which is preventing us from being able to set up our living space, makes no sense. A sofa should not take over 2 plus months to get delivered especially since it’s hours away. Never Again, extremely disappointed and frustrated with this company”s lack of communication. You can’t even contact the store itself, simply ridiculous. Save your money and time and go elsewhere!

Was a pleasant experience

Lisa was great!! Our experience was good@

Had an amazing experience at this location!! My wife and I walked in with an idea of what we wanted (sectional couch) and Mike greeted us at the door and with our ideas and floor plan of our area he was able to direct us and show us the perfect couch!!! My wife and I upon leaving were unsure if we were really ready to buy or if he was just was that good. 🤣🤣 We knew we were buying just didn't know right then. 🤣 Definetly recommend if you go in to ask for Mike, very knowledgeable and likes to joke around, not a dead head serious salesman. Makes you feel comfortable in the process.

Well informed , affable, no pressure sales person.

“The buying process was excellent and the seller was very friendly and attentive. However, after making the purchase, I haven’t received any updates about the delivery. I’ve tried calling and messaging the seller, but they have been ignoring me. I hope they can improve this aspect for future purchases.”

Mylon was very knowledgeable and provided great customer service.

Fantastic sales people! So patient, really enjoyed the day.

Norberto was awesome to work with. He is friendly, knowledgeable, and helped me make a great decision on my purchase. Highly recommend the location. Great experience.

Our in store experience was great. We knew what we were looking for and we were in and out. Now let’s see how the delivery goes!

Norberto was amazing and extremely helpful. He guided us through the best products and discounts. I recommend Norberto to anyone who is interested in buying furniture!

It was quick n easy. The show room was great and Miles helped us with great options.

Prefer to be left alone a little more but they weren’t there hovering so had a good experience picking out a couch with my son. App process was quick.

Great experience and selection. I just came with my daughter to pick out a chair for her and ended up buying a beautiful one for myself and a couch.

Pleasant and easy.

Joey was very helpful and friendly. We appreciated his guidance and knowledge of the vast selection. Great experience.

If Pridestaff sends you here, don’t go, John Michael is not a very nice guy and he acts like you cannot find a better job. Beware

Salesman nice but didn't know what we were looking for ....also still renovations..

It was an amazing experience, we didn't think we were going to be able to find exactly what we were looking for but Mike made it happen

Usually I have a hard rule not to make big purchases on the spot... but Fernando was beaming with customer service and we locked in on the perfect bedroom dresser for my teen daughter. Ashley products are known quality and it was a bonus that the in person purchase was a great experience.

The sales person was very friendly and provided me with many styles for me to purchase a dining room table. She was very knowledgeable and gave me all my options. I purchased a table during my visit and I'm excited. Great customer service.

The salesperson was kind and helpful, answering any questions we had and not pressuring us to purchase anything. We ended up buying the bunk bed we needed at a great price!

Incredible service and friendly people especially Lisa .

Lisa killed it with us!! We walked in knowing what we were looking for to replace mom's living room furniture. Lisa introduced herself, gave us the quick talk, and then left us to look around to see if they had the furniture. We found what we were looking for and went to find Lisa. Chatted with her awhile, but needed to go back to the house to get one measurement. Returned the next day after reaching out to her the night before to make sure she would be working. After letting her know we were wanting to pay cash, she worked her numbers and the deal was amazing. Purchased a sofa with reclining ends and a recliner. She added in a 5 year protection plan, plus delivery and the deal was too good to say no. Let her know it was definitely going to be cash, brought us over to her manager, and made the purchase. Have to say, we were not expecting the deal and will definitely go back to Ashley's if we ever need anything in the future. Quality furniture and, in this case, a great sales lady.

The salesman treated me good he explained everything to me I told him what price range I was in so he did not try and upsell me which that I really appreciate

It took me over two months to find the perfect sofa. So, I decided to head to Ashley’s store, knowing exactly what I was looking for - a modular (sectional) sofa. When I arrived at Ashley’s, there was already someone waiting outside, Francisco. I had asked if they were open, and he said, “We’ve been waiting for you, come on in!” When walking in Francisco welcomed us inside the store ready to assist us. Francisco was super helpful. He asked us questions to make sure we were on the same page, and listened carefully to what we wanted. The best and favorite part was the demo 3D-printed sofa piece, which was so helpful to express a visualization of what I wanted. During the process of browsing, Francisco gave us an opportunity browse alone to see all the sofas they have in store where can sit on each sofa to know what material and cushion we wanted. Francisco also gave us all the details about what Ashley could and couldn’t do. Luckily, they had exactly what we wanted! I bought the sofa and left feeling super excited.

Extremely disappointed and frustrated with my experience. I purchased a couch and TV stand totaling around $8,000. I was told delivery, setup, and plan protection were included as a “deal” — not something I would be charged extra for. After getting breakdown of my total. I found out I was added $500 for delivery, and the protection plan was in fact not free how she made it seem, it’s actually part of the salesperson’s commission (which explains why she was so pushy about adding it- yes they get paid to add it!!) I agreed to a delivery date, only to be told the items were out of stock and delivery would be delayed. Why sell items that aren’t even available? They tried to schedule three separate deliveries for four items — completely unreasonable. I managed to consolidate into two dates, but it was a headache. The worst part: I was told my financing came with a 72-month (6-year) no-interest plan. I trusted the salesperson’s word and signed without reading everything — big mistake. I just made my first payment and found out every card I was signed up for has interest! This experience has been a nightmare. The customer service is poor, the information given was misleading, and the entire process felt dishonest. Do yourself a favor: read everything carefully, get it in writing, and better yet — stay far away from this unprofessional store. They will reply saying sorry for your experience give us a call and they will be no solution. Stay away!

Maria and Michael were very friendly.

I purchased a full bedroom set from this location to include a new mattress and a few months later the bed frame broke. I have been communicating with Ashley’s Customer support for about 5 months with no resolution. They continue to ask me for photos and give me the run around every time I call. I went to the store to speak with MeeMee who is the person who sold me the bed set only to be dismissed, disrespected, & ignored by him. Till this day my bed frame is still broke and on bricks. Please avoid this location by any means and buy elsewhere.

We had an excellent salesman, Tony Hernandez. Very knowledgeable and very nice and polite. The couch looked great and the extra warranty was well explained and we bought that.

Don’t go in if you don’t know what you want, they will laugh at you.

I had a great experience at Ashley. This was my first time buying from a furniture store so I was a bit nervous. Mike E. was incredibly personable, helpful, knowledgeable about styling, materials, colors, and upfront about pricing. No pressure to purchase other items. Overall a wonderful experience despite being under renovations, and I would definitely go back.

Zaria is fantastic not pushy but very helpful and knowledgeable, enjoyed the experience.

Lisa was so friendly and helpful that I thoroughly enjoyed the time I was there purchasing bedroom furniture and more.

Great customer service. We got exactly what we needed

Great experience, our rep was very helpful and worked a great deal for us.

Jackie was great! Very knowledgeable and nice! Got us our perfect patio furniture!

Luke was very patient and understanding. He took the time to tell me about Ashley stores and then answered all my questions and I had a lot of questions. As a new resident moving to Texas he was helpful with explaining some of what to expect in Texas as the weather goes

Sales person and manager went far and beyond to achieve my purchase and will be a returning customer

We got what we wanted at a decent price and salesperson was very helpful. Pleasant process.

Hope was wonderful and super helpful- will definitely returning for additional pieces of furniture. Thank you Hope!!!!

Dan was a great sale person. He was very knowledgeable and there was no pressure. He understood our needs and put together a plan for us to purchase exactly what we needed.

Walked in to look at some bed sets and just utterly harassed by salespeople. Within 5 mins I got 5 different people asking me if I need any help. Walked out of there once it got ridiculous. They scare shoppers away especially those who just want to see different styles, colors etc

Friendly attentive service!

Under construction but Brandon was great! It’s going to be an even better Ashley’s when construction is completed.

Very helpful. Ordered exactly what I needed.

Excellent experience

Went shopping for a mattress. They wanted to sell me a mattress and adjustable frame for just over 2000.00 dollars. I went to Macy's their price for the exact same mattress was the same but the base is free. I now see Ashley furniture has a huge markup and a sales force more than willing to swindle unsuspecting customers out of their money. Stay away from Ashley Furniture.

Get it in writing..that's all I can say

If I could give negative ⭐️‘s i would. Absolutely disgusted by the dishonesty and scam Ashley is promoting with their protection plan. I was sold a couch in 2022 and added the protection service because the sales associate told us it would be “no problem” and covers most issues (accidental rips, stains, punctures, etc..). The first time the service technicians came for our claim - they didn’t do anything with the couch - they disrespectfully walked all over our carpet with shoes and on top of that refused to replace our couch that had well documented accidental damages. Come 2025 - we submitted another claim for a puncture and ripped cushion and now the service rep is asking if I have a copy of the “terms of service” after putting me on hold every 2 minutes and going to their supervisor so they know what to say when denying the claim. Beyond angry and disgusted at the dishonesty they stand by - do not shop here and do not get the protection plan.

Hope Griffis was amazing. She helped make this a fun and fast experience. She helped to find the perfect sofa for my living room. She also knew I was busy on this day and helped to make this purchase happen fast. Hope, I wish you success with your career at Ashley.

Good service very thing good

Mike was amazing! He was so knowledgeable and will work with again! Strongly recommend working with Mike!

Tony was such a help in making my sofa and lovey seat a purchase!!He definitely is a plus for the company Thanks Susan Beyard

Salesman was very helpful and knowledgeable.

Ashley furniture has beautiful stuff great deals and quality numerous uno sales folks especially the sales guy we had. He was the bomb

The service was exceptional! When we walked in, we had an idea of what we wanted but weren’t sure we saw anything on display that did it for us. But Ruby the interior designer really took her time with us and listened to the vision I had in mind and inspired boards. She was able to help us design our perfect space and recommended a bedroom set we fell in love with! Delivery was phenomenal as well. Our delivery drivers really took care of our furniture and set it up perfectly. Seriously 5/5 stars, no hiccups.

Bad customer service ever, bad quality

Maria was fantastic! Not pushy, helpful and even a sense of humor. Almost didn’t visit because of past experiences in other Ashley stores-but definitely recommend it!

It was incredible Mike and Brandon helped me out picking the bedroom set and the TemperPedic mattress, their customer service, professionalism goes beyond rapport. It was phenomenal experience and I would recommend Ashley Furniture and these two awesome guys to anyone. Thank you for the fantastic experience!!

We were just in the store a few weeks ago to buy a bed, mattress, and a couch. We have not bought furniture in quite a while. We loved that our sales person was very quick on finding us the items we were describing but when it came to costs of items, I felt like we were being rushed. We also had a toddler with us that was tired so that also pushed us along. I asked a few times what the price was for an item and I got a response of "we will get a low monthly payment." Figured I'd ask again anyway before we did final signing for financing. At the end when discussing finance options, he shared our monthly payment. I still had to ask to see the bottom line total and it seemed like the sales person did not want to share that information with me. Eventually he turned the tablet he was using around. Once we reviewed the prices, we signed away for financing. Today, I'm looking at our total billing and it doesn't match the total of the invoice. There is an extra cost that was not described during the transaction and it's a promotional fee of 2% of total invoice. This wasn't discussed with us at all when we were shared the details of the promotional deal. Not knowing at the time, we signed with that in smaller print not realizing that was part of the deal. I wish the sales person would have been more open about the full details, costs, and what we would be expecting to see on our first bill. I do not plan on going back to this furniture store again in the future as it just seems like shady business. I get they might be paid on commission but I feel taken advantage of. I'm pretty sure if it's not known at the time of signing, they do not tell any customers and just expect them to sign. Just know there may be hidden costs in promotions so please ask and be aware before signing.

Absolutely great experience!

My salesman was just awesome. He really took his time and didn't pressure me on anything. Took his time explaining my purchase and options.

Maria was great. She was very knowledgeable and showed us what we were looking for. Mimi and Mike were also terrific.

Mimi was fantastic. Very knowledgeable and efficient. Made it very easy to make a decision. He knows his stuff!

So far I have been extremely satisfied with my experience. When I receive my furniture I will send a more precise feedback synopsis. So far — very happy!

I recently visited Ashley furniture on I-10 Looking for a sectional. This was my 5th or 6th furniture store, but it will be my FIRST stop when looking for furniture in the future. The sales person (Andres R.) was friendly, professional and knowledgeable. He patiently worked up the cost at my request on multiple sectionals. Once I had picked a sectional, I liked working with Andres that I went ahead and purchased a dining room set.

Hope was extremely helpful with my furniture needs! She listened, made viable suggestions and treated me with respect and kindness. Thank you Hope & Ashley Fiesta Store!

Mike E. Was great and very knowledgeable. No hard sell tactics which is paramount to me.

The Sales Rep were very helpful and let us test the different products without pressure.

Mike was super knowledgeable across the board. Got me locked in on a double chaise beautiful piece. And had Kayla finish up the paperwork all to get me my delivery in less than a week!🙌

Great worker (mike)help me with everything that was affordable for me and conformable great attitude

Great customer service from Greg Mickalak, extremely helpful and informative!!!

Ruby and Daniel were great and worked with us wonderfully

Went here for a new dining table. Worked with Ashley, she demonstrated the butterfly table. Loved it so much we bought it that day. Financing was super easy to set up and she showed me how to use the app to make future payments easier.

Our sales representative, Dan, was phenomenal. I appreciate his focus on our needs & not trying upsale. He was knowledgeable, friendly & efficient. We went in knowing what we wanted and got everything sorted out within an hour. Ashley furniture has the delivery scheduled for this Friday! Grateful we aren’t waiting months out.

My email address needed to be correct and I wanted to schedule a pickup. The technician made it happen. Also my inventory sheet was short and she informed me that would not be a problem when I pickup my order. Good job. Thank you Ms Elissa.

Sales Associate- Jacquelynn was amazing. Made this experience so easy for us! We’ll be back to see you Jacquelynn!

Great experience