Ashley Store | San Antonio, TX 78230

Speaking with someone is impossible. When the items I purchased was delivered there were missing pieces and no rectification

Make sure to read the fine print as we were told we had 72hrs after delivery to return if unsatisfied;, however, this was just a lie by our salesman Brandon Barentine. Movers delivered the kitchen table and assembled but the table was wobbly. Movers informed my wife it’s normal and to just put some padding beneath it. After dealing with customer service, getting ever more frustrated, I tried asking to return it only to be informed of the policy once it’s delievered to address no returns. Returns only on undelivered goods. Of course, because who returns undelivered items that you’re excited to get!! People only want to return normally after getting the item and finding the defects and dealing with crappy customer service!of all the places I bought furniture from, while pcsing around the world, Ashley’s is the most busted FUBAR service I have ever dealt with!! Haven’t gotten into the cracks it came with! Again, do not listen to what they say, be more intelligent than me and read the fine print and know that you are not afforded any return policy!!! Jerrod James

Friendly environment, Tony was great at helping us with our experience at Ashley furniture.

This was my first experience going into a store and buying a couch. I had Brandon as my sales representative and he was very patient and kind. I had him show me all of the sectionals that could work for the space I’m in and he happily led me to each one and was patient as I discussed with my fiancé the quality and what I liked and didn’t like. He even had a tape measure he was traveling around with just to make sure it would fit the space in my apartment. I feel I was a pretty demanding customer and he exceeded my expectations! Thank you for your patience and customer service!

Great customer service will be coming back 💯

Sales girl was very helpful with much experience on furniture Sales. Real nice and respectful. Very satisfying day.

With Heather’s help we found exactly what we were looking for.

My experience was something I was not expecting. My sales person was awesome to deal with and be around. Maria is and will be the only one that I will deal with. She made everything comfortable.

If I could post negative 5 stars, I would. I ordered a chair with specific instructions noted on sales order/invoice/delivery instructions that the chair was to be delivered in "doorstep" condition which means delivered in box and not assembled. I received a chair that looked completely used - no tags, the unders of the four legs were scratched and scuffed, and cloth looked used as well. I attempted to refuse delivery but the delivery company said "Oh, I already hit the complete button and cannot take the chair back". I have sent emails, called the local store, called corporate, etc. with no results and frankly, no customer service at all. Neither local, nor corporate Ashley, gives a darn that I did not receive what I ordered nor that I am extremely unhappy with what was delivered, mind you they did not follow their own instructions to deliver in box and what I received was in the complete opposite condition of expectation. No refund, no taking back of their sub par, poor excuse for a brand new chair, item. Never again. Ashley will never be a recipient (or thief) of my hard earned money again. Update - in response to the "response" from the company below - I have already tried that route for the last six weeks and am tired of running in circles and with hearing the finger pointing and "I'm sorry buts".

Maria was Kind, informative, patient, very informed regarding style and color consideration… Helpful Beyond Measure!!! I will be recommending my friends to ask for her !!!

Great furniture selection and awesome sales and support staff!!

What a great experience it was. From the moment I entered the furniture store until the end of my purchase. Maria was a blessing, Lexi manager was amazing and ACIMA were all so wonderful. They were all so quick and knowledgeable with the whole transaction.

there we two people who helped us and we were at the store for hours, came back and looked again. we selected something we hadn't even thought would work in our home...an impulse buy. unsure if i did it to just get out of there or if i felt pressure to purchase since they spent so much time with us. i really wish they could change their sales pitch to let the customer come to them to ask questions. but they get you when you come in the door, and keep up with you all they way! oh well. i have already made a place for my new chair but i have to wait two more weeks.

From the moment I walked in, I was greeted by Mike who was welcoming, friendly and funny. Once I shared why I was there, he guided me to exactly what I was looking for and that was a plus. Then we moved to the mattresses (I was just looking) he introduced me to Tony. He too was friendly and very knowledgeable about the mattresses. I wasn’t expecting to purchase a mattress, but after the demonstration and taking my husband the next day…we got them both. Thank you Mike and Tony for your assistance. Ashley is lucky to have you both.

Customer service was excellent.

TERRIBLE EXPERIENCE purchased a new sofa from this location. Salesperson told us we were getting a huge discount and saved on our purchase. I searched online and found the sofa I purchased and realized I did not receive a huge discount. They charged me $349 for a 5 year protection plan in store but online it’s $149. I went back to the store the next day to ask why there is a $200 difference and I was told that the 5 year protection plan is not the same as the 5 year protection plan you purchase in store. Manager was trying to run circles around the reason and not give us an actual answer. Please beware of these salespeople, all they want is to scam you and make their commissions. Manager was rude and trying to push us out the door.

Enjoying our experience getting a new mattress,bedroom set for the room .Grateful,thankful,blessed 💕🩷🙏🫶Every day is a day to be thankful.Grateful for my husband and the customer service from Mike was greatly appreciative helped our family .🙌🩷🙏💕✝️

We had already visited two other big furniture stores in San Antonio and couldn’t find exactly what we wanted. Ashley was our final stop, and we should have gone there to begin with. We were greeted right away by Philip who helped us find the perfect loveseat. He was professional and polite and made the buying experience easy.

Tony was very nice and professional. We didn't feel pressured and when we decided on what we wanted, the process was quick and easy.

They came in and assembled our stuff fast. They were in and out

Great service from Myles and found what I had been looking for without replacing my couches.

Bought a high end living room set with the upgraded leather and motors for leg rest. Motors have all burned up within two years and they have no one to service them or to even recommend. Their customer support is among the worst I've ever seen. Can't reach anyone by phone. You have to go to the store in person just to be told they can't help or refer you to a repair man. I will never buy anything for them again and would warn anyone else not to as well.

Tony was very helpful in helping my wife and I make our final choices on our purchases explaining different options to meet our needs.

Friendly customer service. Great prices Wait time to long for delivery

Great experience!!!

If I could give 5 negative stars I would. The sales associate was wonderful. Their billing department is a mess. I have no idea how they can get away with running a business like this. I paid in full immediately at time of purchase. I can’t even tell you how much time I wasted in phone calls and emails to them. Had to get my credit card company involved and the BBB before the idiots would admit they made a mistake. A mistake??? You harassed a paid in full before you even delivered the sofa I can’t look at without wanting to destroy it in anger. How long did they harass me? A year and a half! Unreal. Never in my life have I been not listened to or treated so poorly. Did they make it right? Absolutely not. I received one apology after a year and a half. The should close this store.

Very nice and friendly store. Great prices

It was fantastic!

Maria was very helpful. Their showroom has a variety of options.

Great customer service. Excellent job helping me finance and buying beautiful furniture!

Prompt customer service and good product knowledge.

Upon entering, we were greeted by Dan. He was extremely polite, professional and patient as my husband and I walked the store. He made our experience very well worth our time. He was not forcefully trying to sell us anything but gave great responses to our questions. I will definitely shop here again!

I went to Ashley to furnish my newly purchased home. I worked with Chris Espinosa and he was incredibly helpful and knowledgeable. He took the time to understand my style and preferences, offering valuable suggestions without being pushy. His expertise was evident as he guided me through the selection process. I really appreciated his professionalism and his willingness to help me find what I was looking for.

Excellent customer service

Great service and customer service

If you are planning to pick up from the warehouse, dedicate an entire day. We waited in line for several hours. Salesman repeatedly tried to have us purchase their $900 extended warranty and had to call to cancel. Buy somewhere else Also, was told my bill would be a certain price and decided to finance. When we got our first statement, it was $2,000 more than the price we were told. I followed up with the salesman we talked to Mike Ellman and he kept insisting it would be fixed on “corporates side”. It’s been 3 weeks and not only did it not get fixed but he has decided to stop answering after I asked him to show me proof it’s been corrected.

Yessssss!!!!! Lexi was awsome why helping us find the perfect living room set and staying within the budget

Experience was great, we had Mayra and she absolutely is the best!

Mayra is amazing! The purchase was seamless.

Mayra helped me find exactly what I needed! I couldn’t be happier with my purchase!

Excellent customer service, Mr. Mimi made us have a pleasant stay in Ashley furniture

Myra was wonderful and went out of her to help us get a great deal. Fabulous experience.

I had a wonderful mattress shopping experience with Tony H. He was both professional and knowledgeable about the mattress that fit my needs that I was shopping for. I referred my mother to both Tony H. and Ashley Furniture for her forth coming shopping experience.

Quran was fantastic! Very knowledgeable and polite young man. He got us a great deal we couldn't pass up.

Heather Sanchez from the AHS fiesta trails store was fantastic. She helped my wife and I on selecting the perfect bed for us. Heather was very knowledgeable and professional, will be coming back soon. Thank you for the great experience Heather.

Jose was very professional and made sure we understood everything. Janelle was very good at explaining the financial piece.

Very bad customer service. I was supposed to get furniture delivered like a month ago and they put me in back order. I got items delivered in two fulfillments and missed item on 2nd delivery. I got my mattress in 1st and a month later headboard and nightstand but they missed foundation and emailed it will get delivered the second time. They missed it on second time too and assured me to deliver next day just to sign me off the items. Now, I got an update that they won’t deliver until another week. Very bad customer service and even worse communication. I wouldn’t considering buying items from this store again. I have seen much better service at other stores. Others have offered me temporary solutions without even asking for it until full furniture is delivered.

(Translated by Google) Excellent service, the seller was knowledgeable about the customer's products and needs. (Original) Excelente servicio, el vendedor tenía conocimiento de los productos y necesidades del cliente.

My experience was very bad. There are plenty of furniture stores to choose from in San Antonio so I don’t think I’ll be back to Ashley. I don’t want to go thru that experience again.

I had such a worst ever experience with Ashley. We bought a book shelf. That was a big mistake. Customer service is pathetic. I would never recommend Ashley to any of my friends. Please stay away from this store and save your time and money.

First time in this store and last time. Terrible experience. Approached by sales guy Miles and Explicitly told him I just wanted to look at a piece I saw online, all I wanted was directions to where they were, he took me over there. Acted completely annoyed that I was only looking at it and shook his head like I’m wasting his valuable time in a store that has 2 other people in it.

Great customer service if you go by ask for gigi she was so nice and helped us on what we wanted

Great service, my sales rep (Francisco) was really good at helping me find what I was looking for and helped me making a good decision for my home. Will def recommend him for anyone who needs a good hand.

Stadia Hassan was very professional and patient! She met everything we were looking for and we were specific on what we wanted. We will recommend her to our friends and relatives. We really enjoyed working with her. When we’re ready for more furniture we will definitely be getting with her. Joel

Michael was incredible great customer service answered all my questions and listened to my concerns. Couldn't ask for better service.

Im a return customer who went in looking for Gigi because she was amazing during my last purchase. She wasn’t in and so I was assisted by Rubi. Rubi was just as amazing!! I explained the experience I had at the SW Military location and she made sure I was taken care of. She is very transparent and an asset to your store.

Gigi’s customer service is very considerate…not pushy, answers all questions, doesn’t promise you the world, but will do everything she can to get you the best possible deal. Go see Gigi, you won’t go wrong.

Ashley’s DOES NOT take care of their customers when it isn’t convenient to them. I called within the warranty time and the part was ordered to be replaced. I got the part and it was wrong. I called again and Ashley’s tried sending me to the warranty company when they made the mistake. But I listened and the warranty company told me Ashley’s should be taking care of you since they ordered the part. I called Ashley’s again.. got told they ordered the correct part. It’s been weeks and nothing. I called again and now they can’t find the correct part to order. I spent thousands of $$$ at Ashley’s for them to not want to fix this issue. It’s such a disgusting joke of a company. I should’ve listened to the bad reviews and gone somewhere else. NEVER AGAIN ASHLEYS.

Very good experience the salesman was very patient and helpful

Our home furnishing specialist, Myra, was wonderful. She was patient and made the entire furniture selction and purchasing process seamless.

Chris & Fahmid provided exceptional customer service & helped us to have a good furniture buying experience!

Don’t waste your time Reply:No thank you, I’ve done enough running around for your company.

Worst store ever, tried to make a claim on a bed frame that stopped working after 6 months of receiving it and after 4 failed attempts and 4 years latet... Still have the base that doesn't work. Sad part is that I got the store involved twice and it was never resolved..

I’ve changed my 5-star review to a 1-star. The lack of customer service from Ashley Furniture and the product they sell, Tempur- Pedic is very disappointing. The Tempur-Pedic bed was delivered Sept. 28, 2024. It included the Tempur-Pedic Adapt 2.0, king-size mattress, and the ERGO Smart King base. I alerted our salesperson on Sept 27th that there was something wrong with the mattress/base, and that my husband and I both were experiencing back and hip pain. She provided Ashley Furniture's customer service # to have a tech come out. I called the number and the rep. to schedule and appt. but she refused, and told me I would have to wait 30 days, giving me time to “adjust” to the mattress. My salesperson then called customer service, on my behalf, which I greatly appreciated. She called me back with a confirmation # and said a tech would be coming out on Saturday, Oct 5th. The tech never called to schedule the appt, so I called customer service again and was told, the appt. had been canceled because I had to wait the 30 days. I told her we thought the issue was the base, that's when the Ashley customer rep. said, we don't handle problems with the base and I would have to contact Tempur-Pedic customer service. I went back to the store on Oct. 11th to speak with a manager since this had gone too far, I was frustrated because we couldn't sleep in our new bed. I was told that the managers were gone for the day but another salesperson told me this should be easily resolved and seemed shocked it had gotten to this point. I waited for his call that afternoon but didn't hear back so I called him the next day. He said he'd call me back in 30 min. but he never did. I had asked my salesperson early in this debacle for the manager's phone number but she told me she could not give it out to customers. Now I know why my salesperson gave me her cell phone number when I made the purchase, you can't reach the store to speak to her, or a manager if a conflict arises and there isn't an actual manager at all at their stores. That is highly concerning for any consumer in my opinion, you have to deal with customer service reps in another part of the country or perhaps outside the country that respond like robot's! The last two weeks have been so stressful. I have made countless phone calls, waiting on hold, told there is nothing they can do at this time, told that a part for the base had been ordered but they haven't even been to our home to see what the problem is with the bed so how did they know what part to order? Then they said the repair company, Pro Home Service which is located in Conroe, TX, 3 1/2 hours from San Antonio, only comes every two weeks to San Antonio to make repairs on Tempur-Pedic beds IF there are multiple customers in need. All of this because the Tempur-Pedic bed was delivered by Ashley Furniture already damaged without me knowing and I’m responsible for getting it repaired? WHY does the customer have to do any of this? They delivered a damaged piece of furniture, and this should rightfully be their problem to correct not mine. Ashley Furniture should have delivered another base and taken the damaged base when I first made the complaint. My salesperson told me during my initial visit to the store there was a 90-day guarantee with the bed, which made me feel comfortable making such a big financial commitment. Their idea of a guartantee is exchanging the mattress for one equal in price or higher in price. The adjustable bases are NEVER returnable. BUYER BEWARE. I feel deceived. Never would I have financed nearly $7000.00 that will take us 60 months to pay off for a bed if there was no way to return it if it was not comfortable. My initial post before delivery::: My sales person made my visit very enjoyable, she's kind, and professional and I enjoyed visiting with her. She was incredibly knowledgeable on the different mattresses which gave me confidence in investing in my new mattress and adjustable base.

Horrible service. If you buy stuff in store beware, they will sell you stuff they don’t have in stock and won’t let you know. Then give you a hard time for canceling orders.

Awesome

The guys there were knowledgeable, personable, and low pressure.

Lots of choices and great deals too!

When we walked in, the salesperson, Aaron, introduced himself and asked if we were looking for anything specific. We explained what we were looking for and he showed us where to look in the showroom and explained he would be around if we had any questions. We really liked that he didn't follow us around, but was extremely helpful when we had questions. We ended up finding something we are very excited to receive at a very reasonable price.

Excellent service and very knowledgeable dealing with product.

We went to Ashley store for just looking We met Mimi there he was very helpful, He gave us a lot information about furniture . We are very happy to meet him We spend almost five grand today Thank you Mimi

Absolutely worst experience every time I go there, especially the warehouse of new Braunfels, you have to wait there for hours to get your stuff

Excellent service.

Hector was wonderful and we were happy with our selection . We certainly will be returning for patio furniture soon . Thankyou for a marvelous time . He was so knowledgeable and professional and so kind. Thankyou so much !

Enjoyed shopping at Ashley. It was a stress free and positive. Thanks

Had a nice experience! Saudia at the store off W I-10 was awesome! She made it happen when I was about to give up! Thank you Saudia!!!

Warning!!! do not buy anything from this company. If your purchase doesn't work out. Getting a refund will be an unreasonable headache. Can take forever to get your money back.

Went into Ashley to just look around and left with a new couch and end tables. Mike was my sells rep and he was great. Not pushy at all and helped me make the right decisions for my living room. Ill be back for our dining room table in the near future and hope Mike is there again to help us. Best customer service we have ever had while buying a new piece of furniture.

Chris lead me to what I needed after giving him details about my 95 year old father’s medical condition. I think it will be perfect for him.

Delivery has no integrity. Delivered wrong product, was in such a hurry that he tried to convince me and my wife that it was the correct product even when the quantity two item was obviously different. Received a delivery date for the correct product and the date was not honored with no courtesy call or text that it was changed to another week out. Still have not been able to use the products we purchased during the labor day weekend sale...

Augustine was knowledgeable, friendly and helpful. He worked with me through the entire process to ensure that I got the best product that met my needs!

This was my first time shopping at Ashley's Furniture and it was Fantastic. As soon as I walked in I was greeted by Maria who immediately assisted me in selecting a bedroom set......it was as if I had a personal shopper. Maria's focus was on my needs not just a sale. I was in and out within an hour. Best Customer Service......ask for Maria.

Myles was so nice and informative about the furniture that I purchased! Had a great experience!

Mimi was great!! Took his time and was very helpful!

Raquel! and the lady that helped us with the mattresses were wonderful… very personable from the moment you both greeted us s, professional, very attentive, good listeners, focused on what we were looking for, and not pushy!

Some of the sales associates are a little pushy but Tony was great. He worked with us to hopefully find the best option for us. I’m not sure if we got the best deal but I know Ashley’s furniture is good quality. I’m happy with our purchase. Hopefully the delivery and set up will go well.

Brandon was exceptional, very patient with us.

Salesman was extremely helpful and knowledgeable. Great service!!!!

Robert was very pleasant and knowledgeable and helped us to make our decision. Professional but friendly at the same time. A good experience.

We went in to find a table that seats 8 and had a few to choose from. Our sales representative Aaron was very helpful, and the buying process was easy. We will have our new dining room set delivered next week.

Needed a new sofa for my new home and took advantage of the Labor Day sale they had. My salesman Mike was very attentive to my needs and showed me what I was looking for and a few other options. I finally settled for 2 sofa sleepers that I absolutely love. Thank you to Mike and the team at Ashley for your expertise, and overall great buying experience.

Very friendly and knowledgeable salesperson. Wide variety of furniture.

Frustrating Experience with Sales representatives in Ashley, they pushed us to buy the Sofa on the same day promising 1 week of Delivery, however it’s been 2 weeks it’s not delivered and no updates on it. After multiple follow ups we were told it got pushed for 2 more weeks. The way they talk for selling and after we made payment their behavior is different. Tony is the Sales guy whom we were dealing with. He showed lot of attitude while inquiring about delivery date. Honestly, the cost we are spending for the furniture is not worth in this store as the treatment is very bad. Poor customer service.

The Sales person I had, Ms Gigi, was the most pleasant person to have worked with. I went to several place the day I purchased the Love Seat, somehow I decided to come back to her, for my purchase. I would highly recommend her. Friendly and a big smile.

Myles was very helpful! He's a very sweet individual! I Would recommend going to him when you need help finding furniture! He was able to help me get all my measurements perfected! And the application process we so easy!

I’m rating 2 stars only because I ordered furniture and a mattress. I will say the furniture is great quality and was delivered promptly and on time. Great delivery and service. Now my biggest complaint is with the mattress. I purchased a tempurpedic mattress over Memorial Day weekend and was promised the same promotion tempuredic’s website promoted which was 2 free tempurpedic pillows and a mattress protector. When my mattress was delivered it came with no mattress protector or pillows. The delivery people stated that I needed to contact the store and that usually the store keeps the smaller items. When I contacted the store for 2 weeks they stated that it was still coming in. After a month Ashley called me stating they had the mattress protector in and that I urgently needed to pick it up. When I arrived they handed me pillows and a mattress protector that was NOT tempurpedic and then when I got home they had charged my Ashley card 130$ for it! I contacted my store representative Toni and he could not figure out what the random charge on my card was. So then I called Ashley customer service who stated they could not help me over the phone and stated they would contact the store and the store would reach out in 24hours. No one from the store contacted me back and the charge remained on my card. I also never got the tempurpedic pillows I was promised. IN short do not buy mattresses from here or trust any promotional deals.

Went by this store and dropped my wife off in front. Immediately she was approached but not in a “welcome” kind of way but more like “why are you in our store?” We were looking for a rocker recliner specifically. It didn’t take long to find one that we liked. There were plenty of employees running around but we couldn’t get anyone that wasn’t busy. We were pre approved for 4K so we decided to browse around until someone was available. We eventually wandered over to the Tempur-Pedic. Needless to say we were sticker shocked to learn the cost. But we were definitely interested in getting a new king size mattress. I can’t imagine you wouldn’t have a mattress in our price range. Philip passed by us and seemed like he wanted to help at 1st. We told him what we were working with and he stated that it didn’t matter, he could get us a great deal. We waited for him to return but there was no better deal than what we saw advertised. At this point, I think he assumed we were broke and seemed in a hurry to get away from us. Didn’t ask us if we wanted to look at anything in our range. We ended up leaving without the rocker and whatever other item we would have come across. This seams like the type of store that if you don’t have that Money look, the employees don’t want to help out. The whole vibe was stuffy. Damn the pre approval, I will never give this place my business. Y’all are furniture sales people but treated us like we didn’t belong.

I visited on Labor Day, and the selection was incredible. Augustin was such a rockstar, and helped me make wonderful selections. The customer service and quality of products were incredible. I will definitely be back!

We were undecided on what furniture would fit our needs so popped into Ashley to see what they had. Qiara helped us and was excellent to work with. Most places we went to just pointed us to the recliner section and offered little or no help in options we were looking for. Qiara was great, she listened to what we wanted and got us exactly what matched our needs. Thanks for all the help, we certainly appreciate that our search is over and can enjoy our new furniture when it arrives.

Great experience

Myles was very professional and not a pushy salesman. Paperwork was quick and efficient

Don't have the recliner yet (just purchased) but Tony was great and led us to the area we needed and answered all of our questions. Spoke with him in early afternoon, checked out another popular brand site, and came back to Tony for the final purchase. I think it's particularly good that Ashley includes the dimensions of the pieces. Really helps if you have limited space. So far, a great experience. :)

Experience was great today Mimi helped us and he was very knowledgeable. He was there to help us but not the typical “stalker salesman.” Definitely recommend him and Ashley’s.

Aron was very personable and was a great help. It didn't take long to pick something out and get the delivery date etc all set up. I had a very nice experience.

Ashley associate was very welcoming, knowledgeable, and helpful. We feel we got a great deal for the quality furniture we purchased.

Cisco was great! Made the buying experience easy with no pressure. Excited about my purchases!!

Pleasant and friendly experience.

I purchased a couch from this location and in an attempt to return the couch due to extremely uncomfortable feel within the first two weeks of owning it. I attempted to return it at the same location and was denied at the door. I was told to call DSG and during my phone call they made it very clear that they are not going to accept my return because of their policy of no returns. Although the couch is still in perfect condition and I can provide receipt of purchase, they still denied my return request without any attempt to work with me as far as a return or money back. Even after I notified them that searching on Google and even on their website about Ashley furniture it says that they do in fact, accept 30 day returns which I find unprofessional to have falsified information about the business.

Elexia is the Best!! Knowegable and patient.

CAUTION!!! NEVER BUY from here. We went to Ashley to look for a sofa with good lumbar support because I have spine issues. The sales person put us in their “best seller” and ensured us it was good for people with spine issues. After receiving the sofa we tried it out and after a few days concluded it made my back worse and caused nerve issues. We called customer service and they said that’s to bad all sales are final. Which is ever so perfectly hidden in your receipt. So now I left with a few thousand dollar sofa that I cannot sit in. We will never shop with Ashley again and I will continue to share this with anyone willing to listen.

Great customer service! Hector was so helpful.

Augustine was amazing

Return Customer over the last few Years. Great Store and Products. Sales Representative Qiara from the San Antonio Store greeted me and was Very Helpful in assisting me with what I was looking for. Very Professional and Pleasant to talk to. My first order was delivered in a timely manner and well cared for. Outstanding Delivery Personnel. Would definitely return again. Very Satisfied Customer. Thanks.

Rubi was so helpful and knowledgeable! Easy, great experience.

Aaron was awesome and love the recommendations thank you for an excellent experience!

I saw a commercial on tv for a economical recliner. I have been searching for the recliner specifically for my living room; size, color, simple, but complimentary to my home and furnishings. I was greeted by a great salesman who was professional and polite! He asked what he could help me with? I told and and he listened! He then showed me what i was looking for. I spent more than i had planned but bought a great chair and was out the door in 30 minutes. He gave me room/time to look around without pressure (i like that). I look forward to recieving my new chair. Again the salesman was my kind of guy.

It is a reasonable assumption that when you walk into a furniture store and buy something, you will receive it in one piece. Do not make that assumption at Ashley Homestore. They delivered my 6 foot tv cabinet in a 187 pound box in pieces! The delivery guy indicated that there were several of the same complaints that day so just call the store. Long story short, our sales person, Agustin Aguilar told us at time of purchase you can opt for standard delivery to the first covered portion of your house, or for $40.00 more to a room or your choice. Nobody ever mentioned assembly or that we were buying something that had to be assembled so we went for standard delivery since the front door was very close to where the cabinet was to be located. We called to complain and were told that we need to text to lodge the complaint. So we started the process. Meanwhile we had this big box in the middle of our living room, so to get on with our lives, we spent a day assembling the unit and another day cutting down crap load of Styrofoam and cardboard so it will fit in our garbage cans for pick up. The store response a couple of days later: Oh if you opt for White Glove (for the extra $40.00) they will take it to the room of your choice and assemble it. We apologize if it was not disclosed to you that this item came unassembled, but you accepted delivery. Sayonara!! Basically sorry buddy, your tough luck. FYI, The same exact cabinet by Ashley is available online at Amazon for $150.00 less, delivery included. Fiesta Ashley charges $130.00 delivery fee plus tax so we lose almost $300.00 by patronizing the local store ---------Never again Ashley Homestore furniture!!!!!!

Frustrating experience! First attempt, after waiting till 9:30 at night for my 1:30 delivery, the delivery was moved back a week due to “truck issues”. When it was finally delivered I was told the furniture would not fit thru patio door so I’d have to leave it outside or tear down a wall. After I showed, the professional white glove delivery service, how to move furniture thru the doorway, they moved the rest in. Not sure if they didn’t know how or just didn’t want to move it. Frustrating experience either way. I expected more for the price I was charged.

Mimi is the best, top tier costumer service & very helpful! Will definitely be recommending him to family & friends

Heather was very knowledgeable about the product and extremely helpful

Augustine was good! 😊 got us approved and got us good deal! Left with everything I wanted at the price I wanted. Ty Augustine

Had the item I was looking for at a price that I was comfortable with. Knowledgeable and friendly agent.

(Translated by Google) Very friendly and attentive staff (Original) Personal muy amable y atento

Fahmid was our sales rep and he was outstanding!!! He helped us decide on a beautiful couch with an ottoman and was very knowledgeable throughout the whole process.

Great customer service. Once I told Augustine what I was looking for he guided me to find exactly I needed.

Augustine Aguilar was amazing! Very attentive and helpful. He went above and beyond to help us afford the furniture we were needing. Very friendly and definitely a great salesman! We are definitely refer more people to him.

The salesman was good, but the process of purchasing the items was too long.

They went above and beyond to get me approved to do business with them! They were awesome!!

My experience was amazing! The entire sales team was super knowledgeable and helpful and I am very pleased with my visit.

Ryan was fantastic, will be buying more furniture from Ashley because of him!! Edit: I did get charged $292 twice at the store. Still have the charges. They gave me a number to call but they say the store is responsible for the refund. Like pulling teeth getting my money back. Still haven’t gotten my money back…

My experience with Ashley has been exceptional! They walk me thru the process, stood by and patiently guiding me. Maria Aguilar is a gem to the company. Her dedication and knowledge is far and beyond. ❤️👏❤️👏❤️👏

María assisted us and made sure everything for the purchase of the furniture went smoothly. Afterwards, even though she said to call her when we needed assistance, she hasn’t responded to messages or phone calls. We were told we would receive our furniture by mid September or end of August at best. We said okay and got the set we were interested in. Now we’re getting messages that it won’t be here until late October and one of the items can’t be delivered and I have to pick it up in store. When tried to call customer service, all I could get is an automated system and the chat bot won’t answer my question but does answer when I want to know about my order. We’ve been lied to and now given the run around. We loved the bedroom set and couldn’t find it anywhere else, that’s why we went with Ashley. If I would have known I’d get this crappy service I would have stuck with Rooms to Go.

Is my very first time I ordered anything at Ashley online and by mistake I ordered the wrong item. I got into the chat not too long after and a girl said that she couldn't help me bc it was to soon to try it next day. I didn't wait so I called that same evening and they said it might be too late. I called the very next day in the morning and they said its out to delivery. Trying to cancel the same day too soon but in 24hrs is to late. I'LL NEVER BY ANYTHING EVER AGAIN HERE. They have very very bad service. I I'll need to expand money to return it IF THEY LET ME. We'll see how this will end. Just so y'all know.

Hands down, best experience I’ve had purchasing furniture. Hector helped us right away and found us exactly what we were looking for! He made the whole experience so pleasant and easy. Very reasonable prices and quick delivery. I’m definitely going to come back when I’m ready to purchase the next pieces I need.

My Sales Associate Jeff Makant was awesome. Knowledgeable, helpful and personable. He answered all my questions and gave me space to look around without feeling pressured. He was also very helpful explaining the Labor Day Sales,. After I arrived home I even called back to add more items. Thank you Jeff!

(Translated by Google) I went to buy a bedroom. Everything is nice Thank you (Original) Fui a comprar una recamara. Todo bien bonito Gracias

Employee was nice and selection was decent, but have been waiting to hear back on a refund of our Warranty to offset purchase on a dining room set. Still Waiting!

My couch was delivered on July 20th with multiple stains, I spoke to someone that day who said they would send someone to clean. I have called several times since then, and after weeks was barely told that I needed to file a claim online, and then told I needed to file a claim through extended warranty. Just moved into the house, and already stressed. Never buying from Ashelys again. The reply from the store is so stupid. I CALLED MULTIPLE TIMES WITH NO HELP, but sure tell me to call the same number. Idiots.

Great service easy to deal with sales personel , nice furniture they had what we wanted perfect match great price

Maria was great, knowledgeable, and helpful!

I am very disappointed because we bought some furniture four months ago and it has not arrived yet, (female) I am very disappointed because we bought some furniture four months ago and it has not arrived yet, (male)

Our Sales Person, Justin, was very attentive and patient. He worked with.us to get us a deal we could handle. The furniture is to be delivered with in three weeks. One Improvement would be to give a time block for delivery instead of having to wait until the morning of delivery to find out if it is coming in the morning or in the evening. Plus, the number of tumblers promised was not delivered by the manager.

Garrett was very helpful and patient when we were deciding what pieces of furniture we wanted to but. I will be coming back for future purchases.

Great selection of furniture for all budgets!

Miles, your Ashley sales rep was excellent! Patient, informative and caring he helped us purchase a bedroom set.

I’ll share what I wrote in an email to what was “a live agent” who closed our conversation two minutes after asking for a review: I wrote a very long email chain, text chain, spoke to everyone from managers there at your store to a random head customer experience manager in Kansas (wrong store number). I had a very, very bad experience with yall, I’ve already heard your basic and not even heartfelt “sorry you feel that way” from multiple people I spoke with on the phone. I know I’m just one person but I am dealing with a very, very hard month and it made it that much worse. My friend had another bad experience before we had even met with Ashley. It seems like a pattern of poor customer service and it wasn’t like I was expecting free furniture or the world. But it was insinuated that I was lying multiple times because one agent had said “I can throw in free assembly on those nightstands” that took well over a month to arrive, and maybe he misspoke but he said it. Then asked me to rate him on a star scale so because of what he promised I was like sure! 5 stars. Now I feel manipulated and mad about the whole thing and I know it’s not you personally who did this to me - I am just giving context. For these reasons I would never spend a cent on Ashley or recommend them to anyone, and I had spent thousands with them on this last order.

Very nice customer interaction. Allowed me to take my time. She did not rush or pressure the process. Very helpful and an enjoyable experience.

Very knowledgeable and professional

We found the perfect 3 seater manual recliner. Heather price matched it for us ! She was so kind and knowledgeable. We left ashley so happy. We'll definitely come back to buy the matress they showed us!

Chris was very patient and informative. Wonderful asset to Ashley. I feel lucky that he was the sales person to help me out. If I ever go back I will request Chris again.

Salesman named Jeff who has only been there 5 months ruined the entire process for us. We went in hoping to shop around for new living room furniture. He hounded us the minute we walked in to the very minute we decided to take our business elsewhere. We saw several couples/families doing exactly what we wanted to do, try the furniture out and discuss amongst themselves what they did and did not like. Us on the other hand, had Jeff! Who was trying to finance the first piece of furniture we saw! He constantly hounded us about a credit application but then said we could pay cash! How we pay for things is none of his business when we haven’t had the opportunity shop the store. We will be any other furniture store besides Ashely thanks to this experience.

Hector was extremely welcoming helpful as soon as we walked through the door! From start to delivery he was exceptionally friendly. We will definitely be repeat customers

As we walked in we were acknowledged and welcomed by Q he was very patient with us and informative about our selection. They walked us through everything and made the purchase great customer service, Thank you.

Excellent product choices and great service.

Wonderful customer service and fast purchasing options! Miles and Dan were great 👍👌👍👌Thank Y'all 😊 🙏 😊

Very pleasant and courteous

I just purchased this dining room set. My sales person, Justin was patient and provided information so I could make the best purchase for my needs.

Greeted right away, and had an awesome experience!

Staff was very kind and helpful in deciding what furniture fit my style, needs, and space.

Qiara from Ashley furniture was very helpful and listened to our concerns and suggestions when looking for a sofa. We felt we were in good hands at Ashley Furniture and will be more than happy to go back for future purchases.

Just moved here and needed a couch. Found a comfortable one that's the right size and color in my price range in under 10 minutes. Bought it and set up delivery in 3 days all under 20 minutes total in&out. Easy peasy.

Impressive and warming. Rudy was fantastic and very patient with. Worth the time and effort to go. Thank you

My experience at this location was awesome! My salesman Richard made the process very fun and seamless. He let me shop and assisted me in making my final decision and the finance team was great as well. I would definitely recommend.

Good experience but sales lady was kinda pushy.

DO NOT BUY ANYTHING FROM THIS PLACE. Worst experience of my life. Sales associate named Rubi and her "Manager" approached us saying they would give us a free mattress with the purchase of a couch. Been trying to get a hold of them to get credit for the mattress and they are impossible to get a hold of. Went to the store in person and Rubi refused to speak with us face to face. They also sold us on a warranty for a set of couches for nearly $500. Which gets dealt with through a 3rd party vendor. Trying to get anything done through said vendor is impossible. They kept requesting photos and then requested additional Photos. Long story short nothing ever got done. There is never a manager available when you call into the store and nobody seems to care.

My Husband and I were very pleased with the Ashley experience. Our sales lady Maria,was very helpful and had a great personality. We'll continue shopping with Ashley Fiesta. Thanks.

Good experience with shopping for furniture at the store. We found what we wanted and arranged payment and shipping. The process was easy.

Elixia was amazing!

I am very happy with the Ashley store on I-10 in San Antonio, TX. Sadia Hassan is the sales person that helped me and she is very knowledgeable and professional. I purchased a power recliner that more than meets my expectations of well made furniture. I highly recommend this store and make sure you ask for Sadia!!

Ashley’s charged us an extra $100 on our recliner chair. Online price was $100 less . Try to call them to see if they could possibly honor $100 credit towards it because online prices different than listed in store. Was told since it had been delivered yesterday, they are unable to help me due to the ticket being “closed “. We switched from rooms to go to Ashley and just as much disappointed in them rather than making a customer satisfied. To me, it is false advertisement online and they need to stop doing that to their customers. I would hate for that to happen to anybody else.

Beautiful furniture. Wonderful sales assistance.

Whenever you saw a recommendation about this woman don't doubt she's the best trader I ever work with Her trading is second to none, has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes a good profit of over $14,050 with just a minimum of $1000 in 6 days, Contact her on Email: catherinemorgan0387@gmail.com WhatsApp: +18639901302 I wish I had contacted you earlier enough, it would have been much better

Very good visit knowing what we were there for. Gigi explained everything really detailed and didn't make us feel pressured. Very professional and patient with us. Would recommend her to anyone looking to purchase new bedroom set. Ask for Gigi! You won't be disappointed.

Corey and Rubi were extremely helpful!

Exceptional experience and beautiful furniture to accent our new home. Thank you Elexia Wiley for the wonderful and professional service!

Wonderful experience at Ashley furniture first time customer It definitely won’t be the last!! Found what I was looking for and needed and could afford it was a win-win win

Heather was my sales person and she was excellent. Spent a lot of time with me , tried to find exactly what I wanted and explained everything.

We found what we wanted in under 30 minutes and then waited over 2 hours while the sales team exercised high pressure, shady practices. Terrible experience!

(Translated by Google) I made a change in the furniture that I had bought 2 days before in another branch and Gigi, was the one who helped me this time, very kindly, gave me enough information to make a better decision in my purchase. With total availability and time to help me. I realized that he loves his job. (Original) Hize un cambio en los muebles que habia comprado 2 dias antes en otra sucursal y Gigi, fue quien me ayudo esta vez, muy amablemente, me dio suficiente información para tomar una mejor decisión en mi compra. Con total disponibilidad y tiempo para ayudarme. Me di cuenta que ama su trabajo.

Very knowledgeable and accommodating.

Very helpful yet I have not received my receipt. Don’t have a record of my purchase.

Garrett was super helpful, had to come back the next day after measuring the room to make sure the couch would fit.

Our Salesperson was new but was helpful. We went in on the basis that we would receive a free Stanley cup with our purchase as the commercial we watched that day mentioned. However, we were told afterwards that the promotion was only for July 4th which was very misleading.

Heather was very informative about the mattresses. She aloud us time to look and didn’t pressure us. There was a good selection of mattresses to try

My experience with Ashley was excellent. Our customer rep was knowledgeable and had a great sense of humor. As always 5 star rating.

Chris Espinoza is very informative. He was welcoming when we first entered and have gave information about what we were looking for and how a good mattress can aid well being. Iam very satisfied. I will return to the Ashley Store located off of I-10 west, thanks to Chris Espinoza. Appreciate you very much Chris.

I really enjoyed my visit at Ashley’s! As soon as I walked in I was met with friendly man! Asked me what I was looking for and did everything to help me take it home! I have a lovely sofa, love seat and chair and ottoman at a great price! Thank you so much I love them!

Hector took incredible care of our needs. First time to shop for furniture in years and it was a pleasure. Hector walked us directly to what we were looking for and took care of our purchase without any added pressure. We will return to Ashley and specifically to ask for Hector again.

First, their 90 days same as Cash offer, has a 12% fee that they don't tell you about until you're about to sign for something more expensive than the original quote. I cancelled the payment option and opted to pay cash instead. This created a second account for me instead of overriding the first one. Which in turn caused confusion with their warehouse and our promised delivery date was not set up correctly. We never received a notification, on the month out delivery date that was set up. And we were told it would be another month before they had all items to deliver. We asked for a refund. All of a sudden they said oh let's talk to the warehouse and get a better delivery option. We said you have until over the weekend to fix this or refund our money. There was spotty communication over the weekend that it was trying to be resolved. Then our delivery date came and went. Trying to just get our furniture we offered another date, a week out to get it delivered. No response. Tired of the lack of communication and obviously the lack of not having the furniture we paid a pretty penny for we again asked for a refund. The sales person said ok it will be done tonight. The next day nothing. We went in to again say hey give us our money back... The sales manager said and I quote "I don't have time to refund your money". Then proceeded to say "yeah dispute it on your card that's probably easier". Overall a horrible experience from the first sales person lying about the 90 day same as Cash, the second sales person not deleting the first account like he said he would which caused the majority of the issues, neither sales people stating that their delivery dates are not guaranteed, down to the sales manager with his holier than thou attitude and inability to take responsibility for his team and warehouse.

Phillip was an awesome salesman, thanks for helping me with my purchase.

The 4th of July sale was extended and we got great savings. Miles greeted us and helped us to the very end. The customer service was outstanding. Going back for another bedroom set in August.

Bought over $15,000.00 worth of furniture here only to be treated like garbage after my purchase. One piece of furniture was defective. They did not want to honor the warranties, and other shady practices. DO NOT BUY HERE. Specifically this sales person called LEXI. May Karma find her way to you soon 📿⚖️

Garrett was amazing! Patient and very knowledgeable. We need more Garrett’s out here. lol

Phillip was a great salesman, no pressure show me the products show me the price and I paid what he told me I was going to pay!

My sales rep, Qiara, is incredibly knowledgeable. My experience at Ashley’s was amazing and because of her I will be a returning customer. Ya’ll need to ask for her! You will not regret it.

I have been very satisfied with Ashley Furniture. I have made GIGI my personal shopper. lol. She is friendly and so very helpful and knowledgeable. We have bought our bedroom furniture, my husbands recliner and a kitchen table for our breakfast nook from her. I ask for her always.

(Translated by Google) Very professional and gave me the best offer. For those who speak Spanish, ask for Rubi, very pretty and dedicated to her work. (Original) Muy profesionales y me dieron la mejor oferta. Para los que hablen español pregunten por Rubi muy linda y dedicada a su trabajo

Alexia was very helpful and attentive. I was very impressed.

Brandon did an excellent job helping us find all the furniture we were looking for, and found us the best deals! Can’t wait for our delivery!

Excellent service!

love this place! I've gotten pretty much all my furniture from them since my 1st purchase

Everyone was super friendly and helpful!

Qiara was amazing! She was very knowledgeable and helped us pick the perfect couch!

Thanks for listening to what our needs were and making it work for us!

It was a good experience

Aaron was personable, attentive, and very helpful as we made our selections in store today. He is truly an asset to the store. Thank you Aaron!

Great customer Service thank you GiGi!!

Great service! Thanks Elexia, appreciate your knowledge and expertise.

They delay and reschedule delivery without notifying you. This, after expressing explicit concern based on online reviews about how long pieces take and ensuring receipt includes confirmed delivery date. On top of that you can’t get in touch with an actual person on their phone tree.

Great service, lots of options, our salesperson Ashley Tea was great. Will update once the furniture arrives.

Mr. Gutierrez was professional, polite, and very informative. He asked questions about what I was interested in purchasing. He showed me several options that was available. He also showed me different price ranges. And the best thing of all he didn’t try to pressure me to purchase anything. He took his time again to show me what was available. He was a perfect gentleman, thank you Mr. Gutierrez.

Excellent customer service!

If I could leave no stars I would. I will NEVER purchase anything from Ashley Furniture ever again. While our sales lady at the store was fabulous and had extreme good customer service I will encourage everyone to go to a different store. If you purchase furniture from this place you can go ahead and prepare to never get it. I have been given the run around from everyone I’ve spoken to and called about the delivery of my bedroom set. I purchased this order over a month ago and every time I schedule the delivery via the automated text system, the delivery never gets fulfilled even though I was told by a manager that the items were available at the warehouse. HORRIBLE PLACE BUYER BEWARE!

Hector at Ashley Homestore provided an exceptional shopping experience! He gave us the space we needed to browse, yet was readily available to provide answers and guidance. Thanks to his friendly and laid-back approach, we felt comfortable making a purchase. Highly recommend working with Hector for a stress-free and informative shopping experience!

Miles was awesome

My husband and I were in search for a couch and worked with a great sales person name Raina. She was kind, informative, and detailed. We told her we wanted to think about our purchase and have a private conversation before we moved forward. She left to "get her business card" (which we ultimately found out was digital and she never needed to leave), and some manager named Richard came out. Because we weren't ready to jump into a sale immediately, Richard came over with his "used car salesman" pushy tactics. Completely ruined everything that we just went thru and ultimately cost a sale to this associate and the store. Because we loved the furniture, we went to the Live Oak store and had a much better experience. Resulting in a sale and extra discounts. When we told them about our experience at Dezavala, they weren't surprised and we were not the first ones to come over and make a purchase from Live Oak instead. If I could give negative stars to this store, I would. But instead, I'll use this review to tell y'all go to the Live Oak location and have a much better experience at a location that is clearly doing something right - which is why Live Oak has been upgraded and looking much nicer than this place.

My family went to Ashley’s to buy bedroom furniture for my two kids. A couple of days later, I received a call that I needed to come back into the store for additional paperwork that should only take a few minutes. That took around an hour since I was then dealing with a different salesperson. Delivery is horrible.. received the text/email to confirm delivery appointment. Set that up only to hear the day before that the foundations for the bed were on back order. Worked through text messages to find out when those would be in and rescheduled for the following week. I was at work and had a friend accept delivery and come to find out the foundations were still not delivered as promised. What are we supposed to do now, two kids still can’t sleep in their rooms.. mattresses against the wall so they don’t get dirty and now Ashley won’t even respond to my texts. My kids cleaned out their rooms two weeks ago and have been sleeping on the couch and still stuck there since we can’t get an order from last month. Don’t trust this store, they don’t care about the customers and won’t even return a text message to explain what happened. My husband is now attempting to call but is getting wrapped up in the AI runaround.

Jose Gutierrez answered the phone when I called about a Furniture piece. He was very knowledgeable about the item I was interested in and because he couldn’t be there the following day when I was coming into shop, he set me up with Rubi who was most courteous and delightful to visit with. Our purchase was a success!

I had the best experience at the Ashley store especially with my salesman Richard Guerra he was very helpful, understanding, and new exactly what I wanted without me even telling him. He made my first furniture purchase a great one and I can’t wait to see everything in my new home. I will definitely be referring all my friends and family to Richard and I will never go to another furniture store besides Ashley!

I have been complaining about a mattress that i purchased after two weeks of having it . The customer service has been terrible on switching out for a different mattress . This location has the worst customer service. I wish so badly I would’ve gone with another furniture store . Never again !!!!! You better off going somewhere else .

Sales agent Garrett was so nice and patient with us and very knowledgeable able the merchandise

Thank you Quran for all of your assistance!! You made my purchase with Ashely as true success. Ashley is lucky to have a great agent such as yourself. Keep up the excellent work!

Very nice sales persons , great value , quality furniture , Thankyou

Customer service is Zero

Sales Rep Aaron was SUPER professional with introducing us to an assortment of Ashley furniture and being a keep part in helping us choose and select what was right for our home. No salesman ”pitch” but allowing us to see what he saw as new home owners and what was suitable for our tastes! Very personable and friendly while maintaining a spirit of excellence in his profession!!!!

Staff was great, prices are questionable. All sales final once delivered scared me off and I canceled the order before leaving the store.

AHMIMI Was a true professional. He understood my concerns and frustrations with furniture and walked me through my options, making it a good experience. Employees like him are why I would go back!

Our sales person, Lexi, was absolutely incredible. Worked with our budget and got us a great deal. Thank you, Lexi.

Philip was an Amazing help !!The delivery drivers were on time and very respectful. The sofa fit perfectly for our Airbnb 💗

Excellent service and great quality sofa and love seat

It was great

Delivery was 45 minutes late, past the 3 hour delivery window that is given. And after I received a text that the delivery had arrived at my house. Made me wonder if my furniture was delivered to the wrong address. Not the best customer service experience.

Ashley store in i10 San Antonio is great. A lot of chooses and great prices. Our sales rep Aaron was very good and helpful. Friendly and sending regular updates. The other great thing was having the delivery updates from a bot and tracking their time and schedule was very helpful. Definitely a positive experience!

We had a bad experience with a previous furniture store which never delivered our furniture. We called Ashley and we spoke with Q. She was so helpful and understanding with our situation and frustration and worked with us in getting the bedroom set that we wanted. She was a joy to talk to with her bubbly personally. I felt like i had known her for years! Thank you Q!

Ask for Mimi. He was extremely helpful and patient.

Had a pleasant experience shopping for furniture at this store. The sales person which greeted us was courteous and knowledgeable. Fortunately, we found what we were looking for and bought a very nice dining room set. Thanks Ashley!

Ruby was so sweet and helped me with ordering my furniture!

My husband David and I visited Ashley Homestore on two different occasions. We were helped by Tony Hernandez and Jose Gutierrez. Both sales reps were welcoming, engaging, and provided information on different types of lift chairs. Jose assisted us with all the paperwork and set up a delivery date. We appreciate the attention we were given at the store. It was a good shopping experience. David and Sharon Sattler

Mimi is the man! Got me an awesome deal on an awesome couch. Entire experience was personal, friendly, entertaining, and professional. 10 out of 10 would recommend!

Richard Guerra was a great sales associate. He answered all our questions and was very helpful in assisting us with our purchase.

Excellent customer service very professional,knowledgeable and helpful

Horrible communication and customer service. A manger in store helped me to order 2 items for delivery a month in advance. On delivery day 1 of the items was incorrect (a bar stool instead of a desk). I went in store the next day to resolve the issue and was told only the person who helped me could assist, I waited 30 minutes for the manager to never come up to the front. Finally a sales person got my information and said the manager would call me in the next hour. After 2 hours of waiting I called and was able to speak with the manager and explain the issue. He stated he would get back to me by end of day but never called. The next morning I called again for an update. He stated he looked in to the sales order and that someone (he did not know who as there was only initials left on the sales order, but it was being looked into apparently) had thought the desk was out of stock and changed it to a bar stool. This made no sense to me at all, if an item became out of stock why did they not contact me to inform? They instead change the out of stock item to a completely random item? The manager said that the desk was now actually out of stock and he had no timeline on when it would be back in or when it could be delivered at this time. At this point I was very frustrated I just requested a refund as I had paid in full and thankfully that came through in a couple of days. I would recommend not ordering from this location, I understand errors happen but resolving issues is definitely put on the back burner for them.

Great service

Tony was great! He worked with my indecisiveness and allowed me adequate time to make my decision without making me feel rushed. The entire process went smoothly and customer service was exceptional!

Horrible delivery service. They delivered the $2000 couch torn up and then my husband had to go back to the store physically since no one in customer service could help us! Then when my husband went back to the store to ask for a manager, they lied and said no one was available and they didn’t even care because the “sale was already done” I was a loyal Ashley Furniture customer and I’ll never buy furniture ever again from them. They also damaged our door trying to deliver a torn up couch, to which I have photos of the damaged “new” couch they attempted to deliver. The automated text message for customer service is garbage and I regret trusting this company again!

Sales man I had was to pushy. I had a few questions about the item fitting in my car he gave me a little attitude about it and kept saying it will fit even though he didn't know anything about what I drove.

Salesmen will tell you anything to get your signature on a purchase, then they don’t care. There is absolutely no management to get any issues resolved. Try calling for one right now and see. If you have to buy from Ashley it is much better to order directly online. At least then you can talk to someone on the phone and there is a return policy. Buy from the store and it’s yours no matter what. If you have any doubt, go early on a Saturday and talk to the line of frustrated people at the counter on the left.

Delivery service was great. Juan came in to find out details of placement, made the setup. Afterwards, asked if everything was good or needed to make changes. GREAT SERVICE!!!

Mimi answered all of our questions quickly and helped us find exactly what we wanted. He gave us great insight and great service.

My husband and I went looking for a sectional sofa and Kiara was so helpful finding what we were looking for. She made the whole transaction so easy, she was so nice and friendly and made us feel like old friends

My experience at Ashley's Fiesta was very pleasant, the clerks that assisted me were very knowledgeable and professional.

Ruby is AMAZING!! Shopped and purchased at a different location and had a terrible experience. After multiple attempts to speak to a manager, I decided to call a different location. Ruby answered the phone and walked me through the issues I was experiencing. Ruby did not have to do this! She was not the salesperson I purchased from and did not benefit in anyway. What Ruby did was ‘Above and Beyond’ and gratefully appreciated!! I will only shop with Ruby from now on.

Garrett was great to work with and with the help of another associate they were able to find a solution to our particular need. Thanks so much, Lorna and Jack

Was shopping for furniture to purchase in San Antonio but still lived in Ohio.Called the store and GiGi was extremely helpful with calling me to confirm the items we wanted to be delivered when we arrived in our new home. She got me a great deal and is arranging deliver when we arrive in July. Great customer service.

Very unhappy with the experience that I was given. I canceled everything due to misleading and not fulfilling. What was supposed to be done correct

Always loved Ashley furniture our sales person, Aaron was on top of it We told him what we needed and showed us all options!

I came to the store to look at some other furniture. They had the sectional That we liked, so we went ahead and applied for the 36 no Interest. Our approval is no problem, the problem was with their negotiation, and when everything was put on paper when we got home, the price that was given to us was Short a piece of furniture, so I had to go all the way back to Ashley’s to fix this once I get there trying to fix this issue. I sat in the store for 45 minutes going back-and-forth with these people about this interest rate that I’m supposed to get, finally come to conclusion so I thought and go about my day. once I get to my new destination I start going over these documents. Here we go again the same nonsense. My interest rate changed from 0 to 12 months 29.9% interest what the heck wasted my time going to that store that is 45 minutes away from where I live, took away time from my job to stop by to fix this issue. I don’t know if they are just not knowing what they’re doing or they’re intentionally messing with us. I can , took away time from my job to stop by to fix this issue. I don’t know if they are just not knowing what they’re doing or their intentionally messing with us. I canceled everything found it online for cheaper. And got a better deal with my own Institute. I’m very unsatisfied with their performance and they’re dealings. Look around find the best deal and make sure to double check your paperwork before you leave. What a waste of time.

My in-store experience was pleasant, however, my delivery service and interactions afterwards were extremely disappointing. My item was delivered to the wrong address and I was given the run around and false promises from everyone I spoke to on the phone from the corporate number to the store. A week later, I am still waiting for a call back from upper management. Will not be spending money here again.

We were really happy with the service we were provided and we feel we received a good deal on our couch!

Tony was an excellent sales representative as he was not pushy but most of all he listen as he was very aware of what we wanted to purchase. He presented options that were similar to what we desired (color wasn't the same) and walked the options better. Great visit with an outstanding professional.

Hector was very helpful!

Employees were very attentive to my wantings and help out alot with discounts

Christian Navejar made this purchase so easy. Great place to shop and no pushy salespeople. Thank you

Stay away from this place. Worst service trying to get damaged items replaced. Items on a $5k purchase were delivered damaged and now have to file a claim on warranty. Six weeks so far trying and now being told they will try to “repair” the items. Paid full price and now expected to live with repaired items delivered damaged . This is totally unacceptable.

Very knowledgeable, patient and friendly. Wonderful experience.

Outstanding!!

Excellent. Thanks. Shopping online and decided to go to the store. Lexi was an extremely excellent sales person. Answered on my questions and a joy to talk to.

Great place to buy 10/10

Gigi was very helpful and friendly. We appreciated her knowledge and kindness.

Excellent service.

Hello, I want to share my first experience stepping inside the Ashley store. My partner and I went just to browse and possibly in the market for a king size mattress when Daniel the sales person introduced himself immediately while we walked in. I didn’t mind the assistance and eagerness to show us around the store to see the wide range of mattresses and bed set products. Everything was going good until my partner and I felt very pressured to jump on the deal being offered at the time. I started to become less interested due to the sales tactics and tricks under their sleeve to run my credit and get us to commit. Then Daniel brings in the big boss and really that didn’t help the situation at all. The manager started to be to pushy and loved to rebuttal back when I objected of not purchasing any item at the moment. I see now that Ashley should be called Ashley furniture & car sales where they will push granny out the way just to try and make that deal happen.

Went to Ashley to order a electric recliners. It was fast and easy. I am looking forward to and fast and easy deliver and set up. I was very happy with the greeting and service I received from Daniel Brenner. Before I left, I also received a receipt and details by email. They will also advise me by text when they are to deliver. And it's possible that it will be sooner than expected. That would be wonderful.

Philip made our purchase quick and easy! Enjoyed our trip to Ashley!

Mimi, the rep who helped was very pkeasant, listened to my needs, thoroughly explained differences between mattresses. I told him I will be back later this year to buy another mattress. Ge offered funancing, gave me a free pillow and worked with my calendar for the delivery. Thank you Mimi!

Maria was outstanding. Thank you so much.

I wanted to take a moment to recognize Gigi for her outstanding customer service. Her attentiveness, patience, and genuine care made my experience truly exceptional. Gigi went above and beyond to ensure all my questions were answered and that I felt valued as a customer. Her professionalism and friendly demeanor are commendable and greatly appreciated. Thank you, Gigi, for making my experience so positive!

Ruby worked to make it happen. She was able to answer all questions and was so helpful!!! U are awesome.

Heather, our sales rep was absolutely wonderful! Very patient, easy to work with, very helpful and accommodating. Couldn't have asked for a better experience.

Loved the team effort to accomplish getting me what I wanted with a side of all the wonderful perks that this location had to offer.. Great Team Effort 👌 💪..... I left a very happy customer! 😊

Informative and friendly staff.

The guys were great and helpful thanks Kevin and helper but one chair was wobbly when I got it guy told me to just get some pads but that’s not ok I also hate the way you have to email confirm delivery so many times ugh

Went in today determined to get a new sofa as I’ve been hauling around my old college furniture for years now. Was greeted as soon as I walked in the door and was told about specials and allowed to browse alone for a bit, which was nice. After a few minutes of browsing the same rep, Rubi, came over when she overheard different questions I had about the sectional I was looking at. She answered all the questions I had ( and trust there were a lot ) and was really able to pinpoint what I did and didn’t like in a sofa. She then showed me a few different ones she thought I would like. Showing me different set ups and moving around furniture to help me visualize. She even took the time out to draw up my living room space and show how the different sectionals could be arranged in my space. Overall she was pleasant, fun, and definitely was more focused on finding something I would love than treating me as another sale. She also was full of knowledge and had a solution to all my concerns and knew so much about the products! We were able to find all the things I needed and more. Thank you so much Rubi for the great experience and I will definitely be recommending others to come shop with her and will be back for more in the future!

Our salesperson, Quran, was very proactive. His knowledge and description of the inventory on the sales room floor is outstanding. Quran is a friendly person, and is a great communicator. We were treated like family. I highly recommend Ashley Furniture Store. Ask for Quran.

Qiara Norwood was professional and knowledgeable about the furniture. She was wonderful!

Excellent service by Brandon Barentine and Gwynette Lozano in helping me with acquiring furniture items for my bedroom. Very courteous

Excellent customer service and not too overbearing in the buying/shopping process. Quality of furniture was very high and priced great compared to local alternative options.

Worst customer experience & service ever! Went in for a bedroom & living room set paid all cash. Sales representative hector at De Zavala lied about how long the furniture will come in. Kept calling customer service and would go in person and could’ve never get a manager on the line or a manager in person. Not only that they delivered the wrong bedroom set and delievery guys didn’t want to take it back. All they care about is making a sale.

Excellent service and professionalism!

Jose was a very nice person. I appreciate that I was in and out of there quickly.

Excellent service from young lady,and i want to thank QIARA NORWOOD for her great patience and mannerism, thank you GOD BLESSED. 👍👍👍👍👍👍

I had the most amazing experience at Ashley’s with Gigi!! She just made everything roll smoothly, we got along great and I left the store purchasing a sectional, but also with a new friend, Gigi!!

Gigi was wonderful! She was so helpful and knowledgeable. She helped us look at the recliner couches we were interested in, looked up the prices, delivery. We are still talking it over, but if we buy a couch in San Antonio we are going to buy it from Gigi for her friendly, courteous service!

Lots of great options to choose from and the service from Phillip was excellent. He was very patient and professional.

Jeffrey was helpful and patient with me while I was shopping for a new sofa and table.

Friendly, efficient customer service

Top costumer service with Francisco

Smooth process Thank you

Dan was able to get everything that I was looking for! His customer service was excellent! The selection of the furniture I was looking for exceeded my expectations.

Everyone was so nice especially the my sales rep.

The sales man Richard was great and we got a steal

Our experience with Ashley was always awesome. This shop has good collections of all furnitures needed for a home. Good service and quality at reasonable prices.

Nicholas was fantastic! Very thorough and patient while I was deciding.

(Translated by Google) Mr. Hector is super friendly, he certainly knows how to provide excellent customer service. Come here if you want to feel truly cared for when purchasing. (Original) El señor hector es super amable sin duda sabe cómo dar una excelente atención al cliente vengan aquí si quieren sentirse verdaderamente atendidos a la hora de comprar

I just wanted to thank Neza for been professional of what she does and Vary polite with me and my girl friend.and I thank her for explaining everything I asked And I would recommend her to my friends and family.i just wanted to thank Neza for helping me find the sofas I was looking for.

Mimi was a great help on choosing the right adjustable bed frame for us and he was very understanding on what we were looking for

Had a great experience with Hector, who helped me throughout the store. It was a great experience. Thank you!

Sadia helped us with our purchase. She understood our needs and didn’t waste our time showing us what wouldn’t work for us. Delivery was easy. Three kept us well informed on time of arrival.

Both Brandon and Qiara were helpful in making my selections. Qiara asked questions specific to my sleep habits and helped me select the right adjustable frame for my bed. If you have to spend money, may as well go with professional courtesy and a good sale!

Customer service and expectations are not met at this location. I was told twice that when my items were delivered that it will be put together at my house. Not only did that not happened it was delivered to the wrong house. In addition, the hardware package in side was opened. I called the store spoke with Aaron and he was extremely rude and condescending. I ended up going to the store to speak with a manager, who explained the delivery was not setup right. There was no solution to my problem. I don't like being given a expectation and then it not happening and a representative being unwilling to even speak to what happened. Get you furniture from Rooms To Go.

As a returning Ashley Furniture customer, we knew where to go to purchase our new sofa. After 2 trips to measure, select and purchase, Myles was so patient and helpful and really closed the deal on our purchase. We will continue to recommend Ashley Furniture and our favorite salesman Myles.

Maria my sales person did an amazing job. She knows the product, followed up and made sure our delivery went well. The delivery drivers who came to my house were friendly, welcoming and super funny. They came in with positive fun vibes. Overall we had a great experience. One thing I did want to note is that the store lacks customer service when you call about a question. No one knew how to answer my question except for my sales person. No one knew where to direct my phone call in her absence. They really need a customer service team there and someone professional to answer the phones. It’s not the sales people fault but rather the fault of the company policy. Overall the team made up for it and I give it an overall great score.

Not sure how you spell it, but Qaram or Karam did very well for his first day on the floor. Very informative and courteous. He had assistance from Lexy who was more experienced. The two make a great team and give me the best deal! Will be coming back for sure.

Sales person, Maria, was friendly and helpful. She checked back on us, to offer assistance. When our purchase was selected, Maria quickly processed the paperwork and provided her contact information to assist with product pickup. Will return for other needs!

Our Sales person Rubi was very patient and helpful in finding what we needed and more

Great customer service. I went in and out within 45 minutes to get what I needed.

Staff was very amazing. Process was smooth and they were very comfortable to work with!

Sadia was amazing. She was very knowledgeable and very professional. I love that she partnered with me on what I wanted and not once tried to sell me on things I need need or want. I'll be back to work with her to finish furnishing my house.

We came in and were greeted by Richard right away. He was awesome on helping us shop around and being super patient with us. We genuinely felt like he didn’t just want to make a sale but really valued our time and made sure we were confident on what we were buying. Keep up the fantastic job Richard! :)

Good service, greeted at the door, looked at 6-7 pieces, picked one. Billy helped us from start to finish, would come back again.

(Translated by Google) This is the second time I have purchased something at this Ashley branch and I am always happy with the service and quality they provide there. I would definitely purchase more things here again. (Original) Es la segunda vez que adquiero algo en esta sucursal de Ashley y siempre me voy contento con la atención y la calidad que manejan ahí, sin duda volvería a adquirir mas cosas aquí

Had a great time shopping with Rubie

I have always loved the Ashley brand of furniture. Today, Aaron made our shopping experience so easy. Great customer service and knowledge of all the options.

Toooooooo expensive

Daniel Brenner was great! He provided the service that we needed and was genuinely ready to help us find our dining table.

Lexie was very knowledgeable and super nice! You have a good employee!

Niza was very professional, knowledgeable, and attentive to my needs. Great manager also.

Do not buy ANYTHING from them using ACIMA they are thieves they took my deposit and will not give it back. I have no product they were NEVER DELIVERED I’ve called so many times using different numbers and all I get is the same were not available YET they are in office. Complete SCAMMERS

Had a Great experience with Tony he was able to measure the table for us to make sure we got the correct size and he guided us to the table color we where looking for, we will definitely be going back for any other furniture we may need!

(Translated by Google) Excellent attention (Original) Excelente atención

Gigi was the best! Very informative and great customer service! Will be buying through her in the future!

Nick was great no pressure and he know the products very well. Went from looking for just a recliner to a whole new living room set plus a recliner

Great friendly, no pressure, customer service.

Dan was excellent he was patient explained everything perfectly and made us feel comfortable with our investment for better sleep. We wil continue to work with him in the future. Thank you Dan for your expertise. Derek and Karen Perez La Vernia Texas

Rubi assisted us with finding the best living room set and dining room table. She has so much patience with working out the numbers for the best deal.

The worst place to ever buy furniture. The customer service is horrible sales people not willing to help. They ordered the wrong thing you can’t return it you can’t get your money back. You can only get a store credit not willing to help put all the fault and blame on the customer, I would not recommend this furniture store to anyone. I wouldn’t recommend this place to the devil. Their corporate structure is deplorable. Their customer service has taken a turn for the worst. They treat veterans like second-class citizens. I was just told today that there’s no one in the corporate office that I can talk to pertaining to my issue.

Not happy with Ashley services at all. Didn’t notice a wobbly table and broken end table because the delivery guy place away from my view and distracted me asking for a glass of water then when i turned around they were at the front door asking me to sign off. Something told me to wait and properly check the furniture before they left but I didn’t. Once I noticed that some things were wrong with the furniture I quickly called myles the sales rep who told me to call to make a claim which I couldn’t do for at least 24 hours then when I had more questions he sent a text that he’d call me back but didn’t so once I made a claim all they have done is send me the leather material to my house? Im so upset how I have been treated by this company and I would never recommend them again!

Ahmimi and Qiara helped me this time but I adore every agent at this location! Hands down best service! Highly recommend!

I placed the order over the phone Good service

Friendly, efficient, and price matched their online offer!

You have messed up on our delivery are no t available on the delivery date should have been the second.

Had such a great experience going in store. They were so helpful and gave me the best deals! I recommend them 100 percent!

They were very helpful and not pushy at all.

I really enjoyed my visit at Ashley homes today. It was my first time and I was immediately greeted by a wonderful woman named Nessa. She was great in helping me out and gave me space and time as I walked around and found the perfect couch for my new apartment. She was friendly and very knowledgeable and helped me to understand all of Ashley furnitures options including financing, delivery, discounts, and protection plans. I was very happy with my purchase and received a great couch at a discount! They truly have an option for everyone at every price range, from the ultra posh and trending furniture to the more budget friendly but still attractive furniture pieces. I’ll definitely keep Ashely furniture as a top consideration for any future furniture needs.

Very knowledgeable and professional sale lady...

Worst experience ever! First we went to the local store in Nashville and purchased a bedroom set. The salesperson indicated that it would be delivered by Friday. I received an automated phone call Wednesday morning that informed me to pick a delivery date from the middle of the following week. I called Ashley Furniture customer support and talked to someone in a foreign country that I could barely understand. I cancelled the order and purchased a bedroom set from American Freight that was in stock and had it delivered the next day. 2nd experience I ordered the Ashley dining table she found in the store. The salesperson tried to sell it us in the store for $385 plus delivery. I found it on Ashley's web site for $289 in stock. I found a $50 promo code and purchased it for $261 with tax and free shipping. The table arrived in 2 days but no chairs! I called Ashley Furniture customer support and again got someone in another country that spoke English worse than the first person that cancelled the bedroom furniture order. He informed me that the chairs were going to ship April 8th, a week and 3 days after the table arrived. I will NEVER again purchase anything from Ashley Furniture

Nick was not pushy. He listened to what we wanted and worked with the delivery schedule.

We did our homework on what we were looking for and we were pleasantly surprised that you had it in stock. The sale representative was perfect and blended with our personality.

Saadia was very professional and informative; excellent listener and knowledgeable!

Rubi was a huge help in helping us find our couch, she was very informative and helpful, would definitely come back again

Good customer service and a lot of respect the gentlemen made me feel comfortable and he understood me thank you for your customer service

Aaron and another young lady tht took me thru the mattresses...both were awesome salespeople. NO pressure what so ever..I came out with a beautiful love seat recliner set. Black leather. No money down! Now my lady Cave is complete. Going back for the mattress in 2 weeks. Got a great deal on a King Temperac adjustable bed. Gotta have it!!! Thank you Ashley! 😊

Great customer service from store manager and my salesman…both friendly and knowledgeable. They even matched lower pricing I had seen online (which was significant) and were able to get delivery scheduled on a quick timetable. Overall, painless buying process.

Very pleasant experience… Branden was very helpful and very friendly.

Brandon is your guy. He will take care of you!

I will never EVER purchase from Ashley again!!! The salesperson was supposed to update my delivery address as it was different from my billing address and that didn't happen. The delivery guys show up to my billing address and to get a hold of any person is almost imposible. Items were returned and had to reschedule for another delivery.They scheduled me for the soonest date available because of course we work on there schedule. I called several times to request a manager to call back and that never happened. Funny when you show up to the store to "look around" they're like vultures but when customer service is needed NO ONE IS AROUND. They set another delivery date after speaking to a manager who offered me a $175 for a "next time " purchase as if I am having such awesome experience. I declined the joke of an offer.. we paid a lot for the furniture 4k. They finally deliver and the couch is torn. Delivery guys state someone will call us, we don't get a call I call customer service and am on an eternal hold. I finally get a hold of someone that asked me the same questions 2 or 3 times and apparently works at the corporate office. I AM NOW WAITING ON THEM TO CALL ME BACK and no couch and now having to set another deliver date to whatever day they might have my couch. Do yourself a huge favor DO NOT BUY from Ashley. Save your time and money. They are the worst I've ever had to deal with. I should have read the previous reviews. Shame on me.

Great presentation

Poor customer service and communication. Phone number that was handed to me to pick up my furniture in New Braunfels isn’t even the number that’s active. Never going to buy from Ashley again.

I didn’t get to buy but the sals guy Richard was great

I always find the most beautiful pieces of furniture here! Great prices too and the sales associates are super friendly and helpful.

My wife and I went over there to find a new living room set and dresser. We worked with Richard, who was great with helping us find just what we needed and even helped us work out a good arrangement in our house from a photo! He was awesome and explained everything in detail from start to end of the process. Thank you, Richard! Update - We went back for a cooling mattress and insisted we work with Richard again. He helped us find the right one, based on many factors, and can't wait for it to arrive! Thanks again Richard!

Great customer service 👌excellent

Eric was so helpful … not pushy … My experience was great !

Miles was extremely helpful and pleasant to work with.

I will never purchase from Ashley again! I said this once before and decided to give them another chance 2 years later. These people are liars. The first time we went in 2022, we were made to think that our furniture was in stock and would be delivered within a week. Of course this didn’t happen. Long story short, we didn’t receive our dining set until 5 months later. We tried canceling but were told we would have to pay a restock fee…RESTOCK FEE FOR WHAT? How do you charge a restock fee for something that isn’t in stock??? We stupidly tried to give them another chance in March 2024 and specifically asked the salesman if the sectional we chose was in stock. He said no but we would get it by mid-April. That was the red flag that we ignored. We didn’t want to wait but we didn’t need it immediately so we went through with the purchase. I later went onto the website to find the sectional so I could send the pictures to my parents and sister. When I found the sectional it stated it was on back order and it would take 3-5 months for it to come in. I called customer service to confirm and sure enough, they had no idea when the sectional would be in. The guy said it could come in before or it could take longer than 5 months. I asked for a refund and the guy kept trying to force me to keep the sectional. I told him no I wanted a refund and after some time he just hung up. We ended up calling again and speaking with someone else. She stated they could give us 20% off so we decided to keep it. A week later I called back (because I still had not received my refund nor any email confirming the refund) just to find out it was never processed and I’d have to wait an additional 7-10 days to receive my refund. If the furniture is not in stock…do not buy from these people. They will lie just to get the sale. If the salesman was honest from the start, we would’ve been fine waiting for it but as I stated before, this was the second time they lied to us in a 2 year time period which means this is common practice for them. Save yourself the headache and go somewhere else.

Ashley furniture is great they take there time with you very patient great customer service ask for meme great sales person I get all my furniture for there

Ben is an excellent employee. His honesty and diligence gave us the confidence to shop at this store. He followed our purchase to the end. He helped us load and made sure we were content and our load was clean and secure even when that is not job to do so. He is truly a great asset to this store. Make sure you ask for Ben when shopping here. Will be back soon!

Sales team at the store was good, but did not mention the fine print in the sales contract included “ALL SALES FINAL” with no refunds or exchanges clause. Delivery was quick and efficient with frequent updates provided. Minor repair/adjustment on one piece of delivered furniture was mostly automated and experienced glitches. Overall a B+ experience and will return for future furniture needs.

Our sales rep, GiGi Was helpful and also patient. She showed us all the adult beds in the store. She explained things about the beds that were not obvious obvious, such as variable, backboards available, bedside tables that were also capable of charging a phone or other item, and the different kinds of drawers. She patiently let my daughter go through all the major iterations of the smart mattress. Usually, I don’t let the sales person manage me but I’m glad I did this time. And besides that there were many options and colors in the beds, dressers and bedside tables. I highly recommend both Ashley store and GiGi.

Great service

Rubi was very professional and extremely knowledgeable and very helpful especially nice. I have returned to purchase other items and I go to request her assistance. Extremely pleased with our purchases thank you very much. I would definitely recommend y’all and Rubi.

DO NOT BUY ADDITIONAL WARRANTY - SCAM!! 5 Years ago I purchased the No Use No Lose warranty from Ashley at the San Antonio location off of I-10. Fast forward 5 years in November of 2023, and I was purchasing furniture with Ashley's again and asked about my No Use No Lose warranty and the credit I was expecting. The New Braunfels Sales Agent told me that I would have to issue a request for the credit, which he would do on my behalf. He gave me copies of all the paperwork he was turning in to get me my credit. I specifically asked if my credit could be used towards the purchase that I was completing with him that day, which he told me no it couldn't and that I would have to receive the credit first to then use later. I asked him if there was a time limit on using the credit once received, as I was made aware (that day - never in my original warranty form does it say there is a time limit to request the credit) there was a time limit on requesting the credit once the 5 years hit. He told me no that I could use it whenever. Well, I went to buy a coffee table with Ashley, this March and I again asked about my credit. This was a different sales agent at the same San Antonio store where the warranty was originally purchased, and he told me that my credit request got denied. He showed me the requests and their statuses that read denied. I was stunned and he had let me know that it had needed to be used that December anyways. He said that he could put in another request for me for the credit after listening to my story and provided me with the customer service number. I called customer service and magically they couldn't find the original requests for the credit saying that I never requested it, even though I had paperwork saying I did. In addition, I learned that the New Braunfels sales agent didn't know what he was doing. Even if he processed the paperwork correctly, he needed to attach it to a layaway order, which remember, I had asked if the credit could be applied to my current order that I was completing with him that day. Do not buy the additional warranty they try to sell you when purchasing furniture from Ashley, it's a total scam! They don't train their sales associates on how to request the credit for you, credit requests magically disappear in their system, and they do not communicate to you or provide you documentation at the time of sale the hidden time limits of when and how to use your credit. Total scam and waste of money

Maria was awesome!!

Love the service that Maria had to offer and Selena made everything easy and worked for what I really wanted thank y’all

wonderful experience, The man who waited on us, Richard was very helpful

We had a great shopping experience with Lexy. She was very patient throughout the process and we were fortunate to find all of the furniture we needed. Very happy with the quality as well.

Hector was awesome! Management was cool as well for price matching the exchange website for the military folks!

Check the prices ONLINE! The store is NOT TRANSPARENT and the online pricing is WAY DIFFERENT. Apparently it’s a franchise so they determine their own prices. Not a single thing was the exact price online compared to the store. Sales associate was great, but the practices of this organization are shady.

Very helpful fun place to shop. They have everything you could possibly want.

Miss Neza do an excellent job and patient to ensure she find my account, so we can pick what we want it… thank you

No stars!!!!! Worst experience of my life! I was spending 10k on a mattress and adjustable frame that was promised to me within a week. I was scheduled for back surgery in 3 weeks and needed the bed. Lies from the salesman, more lies from manager after manager. No one knows what anyone else is doing. Worst in-house communication I have ever seen. They wasted my time. They tried to sell me new bedroom furniture in a different size because after 3 weeks they claimed my Cal King bed was an “odd “ size. Because my mattress order couldn’t be located ! They were charging me for things I didn’t need. I finally cancelled my order. 3 weeks of stress with Ashley Furniture. 3 weeks of my life I’ll never get back! This is THE WORST company ever! I will never step foot in an Ashly Furniture Store again! I ended up going direct to Temperpedic and will have my bed in a week! On a side note, once I told my friends and family that I went to Ashley, every single one of them told me a horror story about this company! DO NOT WASTE YOUR TIME OR MONEY AT ASHLEY!

Just buy online you will save money and not feel like you got scammed by a used car salesman

GG was wonderful, knowledgeable, and very friendly. She took us to the furniture that I wanted to see, and never rushed us. She is a fantastic person!!

Your employees were following me like I had money falling out of my socks. Dude tried to hard sell me on a couch and I straight up told him it hurt my back.. so dudes like oh let me sell you a mattress… desperation stinks and so does your inventory. I could never recommend that experience to any San Antonian

Outstanding service!! Friendly and professional!! We will most certainly continue to frequent this store as a direct result of meeting our sales rep, Myles.

The best customer service. Rubi was awesome is showing me all the products available. I ended up leaving with the product I wanted and for an awesome price. Will definitely be a lifetime customer.

María & heather were both very helpful and made sure my wife left happy with exactly what she wanted. 👋

Erika was absolutely the best, she listened to what I told her I wanted. She gave me options. She executed with excellence. Great experience and overall satisfaction

Buyer beware! While our saleswoman was lovely, we will not be back. We purchased a sectional, dining table, and chairs. We were scheduled 1.5 weeks out for delivery, and rearranged our schedule to be home. When the time came, our delivery was rescheduled without our knowledge. I had to make several phone calls to find out about the unauthorized reschedule. The day of delivery, the men were prompt and polite. But, they noticed our table was missing the hardware, and could not assemble it. They assured us we were rescheduled for 4 days later. When I attempted to confirm this, and get a scheduling time, I was told we were not scheduled for a delivery. Ashley now uses a chatbot to communicate about deliveries. So, 4 days later....no hardware, table still unassembled, and we have not gotten 3 days to inspect it. Instead, that time has lapsed. We will never buy from Ashley again.

They have always been very nice here at Ashley’s. I’ve bought many items here and will return again soon.

Great customer service at Ashley Homestore. Excellent financing options too. Dan really took his time and considered our opinion about our needs and wants. Definitely recommend this store.

Amazing experience and the whole staff was amazing.

Great knowledge on product, helped find the best fit for our home! Over all great experience for my first time

Myles went above and beyond. He listen to what I was looking for. Made the experience a lot easier.

Myles was a great asset to walk the floor with. He asked what we were looking for and quickly had several options for us to choose from. Very satisfied with the store and appreciative of Myles!

Very friendly guy named Chris showed me around and helped me look for a specific piece. I was just coming through on a whim but he made time for me nonetheless. Appreciate his help and look forward to finding that trunk he suggested for me.

Sadia Hassan is an awesome employee who helped me find exactly what I was looking for without overwhelming customer. Overall great experience and prices. Will definitely be back in the future and highly recommend.

Aaron Shubert is the bomb he made this process easy and his professional customer service was what we needed to close out such a busy day for us as we closed on our home earlier that day. Thank you Aaron.

My husband and I went into Ashley to look for a recliner and were met by Tony. He showed us exactly what were looking for. Tony was patient and didn't get in our way. We purchased a sofa, recliner and two table lamps! I am so happy we came into the Ashley store today and can't wait for my beautiful furniture to arrive. Thank you Ashley store and thank you Tony!

Tony was friendly and not pushy. Tony was awesome. He did a great job. He was very knowledgeable. Thanks

Salesman was knowledgeable and informative. Brandon made sure we understood everything he was talking about and was not pushy at all.

Great associate very helpful. Help me find what I was looking for. Had a great experience would definitely recommend this store.

Great service, awesome products. It took a while to complete the process, but 100% recommended

The Fiesta Store is amazing in every way. So many colors and wonderful, interesting items. It just makes you feel happy to be in there. The personnel is so friendly and helpful. You must go to see for yourself!!

Heather was a great sales associate and was really focused on helping us find what we were looking for rather than trying to sell us something. Great no pressure environment and we found exactly what we were looking for and purchased at that visit. Ask for Heather!

(Translated by Google) Very friendly and willing to have the best options 😀 Thank you for all of your help!! (Original) Muy amables y dispuestos para tener las mejores opciones 😀 Thank you for all of your help!!

I had really good experience at Ashley store. Sadia was very friendly and helpful… all the staff were friendly and reasonably priced, Thank you Ashley store 😊😍🙏🏻

The inventory and the customer service was superb. But when it came to paying it was a nightmare. Their card terminal wasnt working, and they seem to know there was problems with their terminals, hence why they didnt try another terminal- im guessing🤷🏾‍♀️. I tried 3 cards, called the bank & both credit cards that said it was the merchant. i said i should have just gone online and purchased, so then the associate got the idea to do the transaction as a layaway plan, email it to me, and pay that way. Which I did. And surprise surprise my ORIGINAL method of payment worked. I will be shopping Ashley Furniture ONLINE from now on.

Service was spot on! My salesperson Richard was very helpful with my concerns. Looking forward to my delivery.

Lexy was amazing! She was patient in taking us around the store to locate the perfect couch, and explained all the features and fabrics along the way.

My sister and I walked into Ashley on Saturday, February 17th. 3 sales people were standing in the entrance area. One of the gentleman walked by us ( did not speak) and greeted the couple that came in behind us. We laughed that they didn’t want to help us because we were 2 females. I was shopping for a rocker/recliner. Needless to say, went elsewhere and was treated with respect and courtesy. Found just the right chair, it was delivered and put where I wanted it on Wednesday. Neza finally asked if we needed help. She told us delivery is free, they set the purchase at the end of the drive way, seriously. Last trip to Ashley if shopping for furniture.

Appreciate the attentiveness and knowledge of who helped me. She took me around trying to find what I had in mind and offered suggestions and I went with it. Worked with me on figuring out the best finance options and had the best amount of patience. I went to store in Selma a couple of weeks ago to purchase some items…… I’ll stick with this store and its out of my way. That’s how great the experience was!

Very friendly and helpful staff, gave us great advice and options without being pushy at all. Paid and arranged delivery and can’t wait to enjoy our new recliners next week! Heather is awesome.

Tony Hernandez Was great, he was knowledgeable and helpful! Made the whole process a breeze.

The delivery contractor caused damages to my property inside my home. They put the sectional sofa together in a hurry so they were not being careful at all. They dented a wall by carelessly letting a section of the couch roll off the dolly! Then they dragged another section across the floor and pulled a lamp off the table by the cord!

Great service. Found exactly what I needed.

Representative was friendly and took the time to show us several dining room tables and living room furniture ensonbles.

Heather was amazing. She was friendly And attentive and made sure the buying process was super simple. Large selection to Choose from. I would absolutely recommend this place to others.

People were nice and helpful. The only thing I didn’t like was they were a bit on the high-pressure side.

I'm revising my earlier review from 5 stars. On Monday we purchased a couch and were told there were 12 in stock and one was ours. Today I received a call from the corporate office stating I needed to pick something else because now the sofa was out of stock. When I expressed my displeasure, I was told to contact the store where the couch was purchased. I went and was told sorry, but I had to choose something else and the most they could do was waive the delivery charge. This is wrong. We already made plans for our current couch. Ashley needs to do more than just waive the delivery fee. They also need to find out why we were told we had one of 12 items left to now nothing was left for us. Unacceptable.

The customer service was immaculate! Gigi was a pleasure to work with!!

Our sales person was absolutely 💯 great

If you ain't dressed up don't bother going

Mimi is the best!!!!! I would buy furniture from him every day.

Great service, quick delivery, friendly staff.

I will give review upon final delivery of the chairs, since only one will be delivered next week, and no one can tell us when the other will be delivered.

BEWARE!!! DO NOT BUY FROM ASHLEY FURNITURE!!!! I TOOK THE TIME TO WARN PEOPLE BEFORE PRESIDENTS DAY SALE!!! PLEASE READ!!! STORE MANAGER, KIARA/QUIARA (or however you spell it) NORWOOD, TRIED TO GET ME TO PAY HER FRIENDS TO DELIVERY MY FURNITURE BECAUSE THEIR THIRD PARTY DELIVERY COMPANY COULDN'T "VERIFY" MY ADDRESS. She said she was trying to "help" me because she felt bad that their 3rd party delivery company called PICKUP couldn't verify my address that had been in existence for 30+ years. When I told her I couldn't pay cash she outright she told me my only other option was to refund my delivery fees so I can rent a U-Haul to go pick up items myself. I spent over 4 hours in the store picking out items AND they ran my credit only to tell me they wouldn't/couldn't deliver. I didn't have another way to get the furniture so I asked for a REFUND RECEIPT and she said, "We don't do those." I asked who she reported to, she said "Only me," and refused to give additional information of who I could escalate the issue to. Then she tried telling me she could lose her job by offering me a separate delivery but she was trying to help.  When I told her this was the worst customer service I had ever experienced, she replied with, "Ma'am it sounds like you don't want to be helped."  So admittedly, I hung up on her.  I texted Neza, the furniture rep who I bought the furniture from, that I would like a refund receipt ASAP.  I went online to look at reviews and WISHED I had done this before going to Ashley Furniture as there are MULTIPLE complaints about this manager AND the store's customer service.  I asked Neza via text if she could confirm Quiara's last name was Norwood.  Less than 10 minutes later, I received a call from Quiara and she told me my delivery would be there the following day and she would refund me my delivery fees for all the trouble. Fair enough. I thanked her and although I didn't get my furniture the next day as she had promised at least I got it the day after that.  Unfortunately, I just got my statement and the DELIVERY FEES ARE STILL THERE. To be fair, I returned to Ashley because they used to have good customer service?  I WAS A RETURNING CUSTOMER. Now? If I could give this ZERO stars, I would. I was approved for over $13K and had every intention of going back to get the rest of my house furnished, but I am canceling my Ashley card, and going with STAR FURNITURE or HAVERTYS over this horrible Ashley Home Store. BEWARE!!! DO NOT BUY FROM ASHLEY FURNITURE!!!!

Very helpful and efficient!

Very personable and honest staff.

(Translated by Google) perfect (Original) perfecto

We liked the information that the sales person shared with us regarding our priorities. But we didn’t like that the sales person was following us every step and commenting on everything.

Francisco was very patient and worked hard to meet our needs. He was knowledgeable. He knows his products. Would go back and ask for him.

Walked in with an idea of what we wanted and ended up doing a full 180. Excited for our new sofa thanks to the help of Qiara Norwood. We last minute decided to add an extra piece as well and she’s made it very simple for us.

Tony was great from start to finish

Tony and Qiara were awesome! Super helpful and friendly. We loved the furniture we picked out and the savings were great!

Sadia was amazing! Super helpful and she was able to help me with the limited time I had!

Excelente service, Richard was so helpful to find what I was looking for!

One of the BEST customer service experiences I’ve ever had. I felt like family. Maria and Gigi were considerate of our time, our budget, and our preferences. They made the difference between buying something and going to the next store. I actually can’t wait to go back for any other items I might need or want. Thanks ladies!

Tony was such a helpful and knowledgeable person. I called the store asking if they had a particular bed I saw online in stock. He checked and said they did. He also told me about the great sale going on that was ending the next day. He texted me later in case I had any questions. He responded very promptly and professionally. When I came in he even convinced showed me the gorgeous nightstands I ended up buying. In all, with the bed and nightstands, he helped me save $800!!!! Incredible!!! By the way, I'm also very impressed with the quality of the furniture. Someone told me it was questionable, but I'll tell you, I'm very picky and noticed the sturdiness and high quality of the pieces! Super excited to get my furniture delivered. 🤗

Guys were nice and easy delivery

Excellent experience at Ashley Homestore in San Antonio, TX . It was the best interaction we have had when selecting furniture.

They were very friendly and helped us out as soon as we entered the building. They asked for our preference and let us look around. They constantly asked if we needed anything and tried everything possible to help us get what we wanted.

Rubi, was an awesome sales associate. She was very knowledgeable and made our purchase pleasant. Thank you Rubi

Jose was such a thoughtful, helpful salesman. He wasn’t pushy and gave me plenty of info but also plenty of time and space to mull things over. I ended up buying something for almost every room because the selection was so great and he was so informative.

The furniture is good quality and I had a lot of options for what I was looking for however I felt like the salesman was pressuring me I wasn't giving it a choice whether I wanted extra protection or not he just added it to my bill and he called over another salesman that sold mattresses to give me a spiel I did not appreciate that and I felt very uncomfortable.

Eric was fantastic!

Nick was very attentive and patient. He was very helpful and knowledgeable he explained everything to us. He provided a very great experience for us!!

Sales staff, Nick, is very helpful and respectful of our personal space. He helped us thru the product features to ensure we purchased the right fit for us.

Rubi was FANTASTIC very knowledgeable and personalable.

Raia helped me and she was super easy to work with. Thanks for helping me buy my new couch!

Ashley Furniture was a great experience, we told Tony what we were looking for and he was able to show us multiple examples! Unfortunately we purchased diverting we thought would fit, but after measuring realized it wouldn't, we plan to go back and see Tony for something that will fit!

Very relaxing shopping experience. No pressure, just assistance

Great service thank you.

Super customer service at Ashley! They work with you to find what you want. Ask for Eric...he's great at helping people.

We had an amazing experience and was assisted looking for exactly what we needed.

Meme was the best salesperson I have encountered in years! He understood what I needed and took me straight to the item and did not try to sell me any additional items. Awesome experience. 👌

It was a great experience shopping at Ashley. Erika was a great sales woman. Thank you.

Great service and they helped me get approved for the couch I wanted when I didn’t think I would.

We worked with Lexi she was so engaging and knowable about all of the products and. Can't wait to go back to Ashley they such a wonderful venue of choices that really meet your needs.

Absolutely loved Maria! Very knowledgeable and she took her time with us! Kudos to Maria and Ashley’s!

Our sales person was very professional and friendly and had a good deal of knowledge of the furniture he was selling us!

Great sales team and the delivery was very smoothe.

The sales associate was patient and not pushy, allowing me to take my time and decide which living room set I wanted.

Our salesperson Maria, got us exactly what we wanted without wasting our time. She was friendly and courteous .

I couldn't get anyone to answer questions regarding a refund and the stores internet was down so they couldn't access any online records.

Great team!

GiGi is just simply amazing! She went way above and beyond.

Jose Gutierrez was so personable and very patient with me as I sat in every single recliner to find the one for me. He walked the entire store with me, answered all my questions and made me laugh out loud a few times. Oh and he was not pushy AT ALL. That made for a great shopping experience. I encourage anyone looking for furniture to go see Jose! 💯🤗

Very welcoming and everyone was super helpful!

Maria and Rudy were amazing. They both helped us tremendously. I had experienced bad service with another furniture store and was super tired for the day. But the moment we walked in to Ashley furniture Maria was ready to help us. By the time Rudy showed up the rest of the time was a breeze. Both of them helped my husband and me. We purchased our furniture and we are so excited for our living room set to arrive.

Terrible jus terrible order was delayed after I confirmed delivery not told would need a 2nd confirmation tried calling 6 different times got 3 different explanations & told would be fixed & was not called corporate office no help said stores owned individually IAM disabled was without a bed for 3 nights was told they would create an E.R ticket to escalate & expect a call back never received a call back so decided today to call for order status @ 2:31 pm their system show was delivered at 2:33 can’t figure that 1 out still waiting on someone to call have yet to receive a call their automated system says call will be recorded for quality assurance don’t understand why recording me pressing buttons very difficult to get live person only to hear 3 different explanations & THIS IS AMERICA’S #1 FURNITURE STORE YOU WILL HEAR ON THEIR RECORDING

Lexi did a great job for me. Excited to get my furniture!

Love browsing here

I had visited your store earlier in the week and spoke to a Mr. Eric Schaner about looking for a mattress for my mom. He asked questions concerning trying his best to meet my mom’s needs. We narrowed things down. A few days later brought my mom in. Mr. Schaner spoke to my mom about things we had looked at already but if for some reason wasn’t what she wanted. There were plenty of options available to ensure her comfort. All worked out great and appreciated Mr. Schaners taking his time with us on both days.

I've bought furniture before from Ashley and this was by far the worst experience. I bought a $4000 leather couch 5 years ago and I bought the warranty coverage for any accidental damage. If you don't use the warranty they give you store credit after the 5 years. Well that 5 years up and that credit is now. Its a $550 credit. I go to the store, look around a bit, find some items i'm interested in but not firm on anything. One is a new couch that I don't NEED but am somewhat interested in, and then things like end tables or an accept chair. We talked with the sales person and he ONLY focused on the couch and trying to sell us the couch. He barely talked about the accent chair and ignored our request for the end table. We weren't sure the couch would fit and its expensive so we finally steered him towwards us using the current credit for the end tables which are marked at 220 each online. He comes back and says, those are $399 in store, you can only use the credit on in store pricing, and he can't discount it at all. He initially said it was free shipping, and then tried to talk us into the couch again. After we declined the couch again, they magically had a $150 shipping charge as well. So now I had what should have been an $480 purchase with a $550 credit applied, so free or close to free, it turned in to an $800 purchase plus 150 shipping. The sales person just seemed mad about not closing a larger sale, and was getting pushy about it. I walked. He didn't listen about the accent chair, didn't listen about the end tables, only wanted to sell us a couch that we weren't comfortable buying. EVEN MORE frustrating is. In store the couch is 3300 bucks but on Ashley's website its 2900. He WASN'T EVEN GOING TO MENTION THAT or try to sell us the couch at the ashley online price, which is insane. Only after I brought it up and complained that there's a huge price difference did he mention he could apply discounts, and then he started to match the ashley online price and give a little extra discount. But at that point the trust was completely gone. This guy was in it to make a buck, didn't care about what we really wanted, and threw a temper tantrum when we wouldn't spend the amount of money he wanted us to spend. He saw us as a commission check and not people. Avoid going here, this was all around a bad time, and wasted 4 hours of my time over 2 days. Would not recommend unless you've recently decided you hate yourself and want to argue with greedy salespeople.

Friendly and informative no pressure.

Great costumer service & they take their time to show you what matches your interest

Came in just to look around, ended up leaving with a beautiful sectional & I can’t wait for it to be delivered! Thank you so much Rubi for helping us with this decision, she was amazing.

Once we walked in Richard greeted us. We felt very comfortable with his demeanor. He wasn’t a pushy salesman. He was very knowledgeable.

This place is horrible still. Don't go here service bad and they will scam you and they are not even and Ashley store I called there corporate office they are authorized store with the Ashley name.

Gaia was very helpful, very friendly, and knowledgeable. We found exactly what we wanted.

Great service. Nadia was a great help in giving me the information to help me decide what I needed . Thank you so much.

The purchase was very pleasant, the delivery was as promised. I have purchased before and will do so again, thank you Ashleys.

Maria was fantastic and helped my husband and I find exactly what we were looking for at Ashley’s. She was very patient and kind with us during the process and only wanted us to pick the best option. Thank you!!

Fantasia customer service. They matched a competitor’s price and the order process was smooth.

I worked with Heather and she was very mindful of my concerns for a particular room. We decided on a set that was perfect and within budget. Could not be happier.

I purchased a bed from this location and was promised a certain delivery day. The delivery date somehow turned into a different day and when I contacted the store to try and make it right they didn’t bother trying to get me my bed on the day promised on the invoice.

Elexia was extremely help. Right through the door we were welcomed into the store by her. She was good spirited and actually wanted to help us find what we needed. She was very patient with us and how picky we were. She was very helpful unlike the other stores we went to before hand. She didn’t make it seem like she was there to sell she was there to educated us in the product and better help us understand exactly what we were looking for. She stay over her hours to make sure we were taken care of. The best sales experience I have encountered thus far. Super excited about our coach and very happy to be able to purchase one with her help.

Do not shop here. My husband and I spent close to $20,000 dollars on furniture here and are beyond disappointed. The delivery process (despite paying for it) is horrible. My furniture was dirty upon delivery and an entire section of my sectional wasn’t delivered. I was then informed it would be another two weeks for the delivery of the missing wedge. Despite being told it would be delivered within 2 business days. It’s been lie after lie. We will never ever purchase anything from Ashley Furniture again

Mimi was a great salesman and very professional and fun.

My time spent there was worth while. Erika was engaging but also gave me my room to look around but at the same time was very attentive to where I was and spent most of my time in the store. They’re one of many financing options catered to me perfectly, I was surprised on how quick the process was with no hassle and Rudy explained and broke down every detail perfectly in terms that I could understand and agree to. It was hard to choose for the many couches that they had (given I had a budget) but Erika helped point to what is now my brand new couch and coffee table. A big thanks to the both of you! Keep doing what your doing because you’ve made what I imagine was going to be a headache into and pleasant and quite calm experience. Thank you Erika and Rudy

Great experience with Dan and Daniel !

Maria was very helpful, attentive, and nice. Overall great service.

Lots of choices and friendly staff.

Friendly, helpful, very knowledgeable. Mr. Myles O Rourke was such a gentleman. Your staff was also very nice.

I wouldn't recommend Ashley to anyone I know. They doesn't give you a chance to look around. The salesman follow you around like you're trying to steal something. I had a $500.00 for a warranty I bought 5 years ago and I was given a hard time.

Absolutely loved the great service that I was provided and information that was given.

Ashley has disappointed me this furniture go. They took care of us until they got our money, after they got our money, it was onto the next customer. We have call the sales people to get help with all the issues we’ve been having with delivery and we have not got a hold of either one of the people that help us. During delivery number who knows how many, some stuff came broken. My door was broken in the process ,they switched out pieces and none of these issue have been resolved. I have been calling numerous of times and every time I call all they say is we’re going to escalate this we’re gonna escalate this.Nothing never happens, my husband and I have sat down and waited countless days for deliveries that never came and all we got was a 5% compensation Ashley will never get my business again!!!

Good

We weren’t optimistic about finding exactly what was needed, but we did it. It was a bit discouraging when we were informed that the furniture we wanted was discontinued, but Mayra searched to find furniture we loved.

Took a while to get my leather sofas set but very happy I finally got them look great in my living room...keep up the great work delivery guys

Miles was very helpful and made the purchase easy. Outstanding service.

I’m canceling the order I’m so unhappy. I understand commission sales job better than anyone. But not even trying to sell me on the extended warranty or EVEN telling me about it, just slipping it in and hoping I won’t notice is a form of theft. It’s great that you removed it because I noticed it. But I shouldn’t have had to catch it in the first place. You have lost a customer for life.

My sales rep was amazing and very knowledgeable about the product he was selling!

We went in today not sure what to expect. We were impressed and will highly recommend this place.

I was very blessed with their excellent customer service. They went over and above all my expectations. I will always be a Ashley Furniture customer for life !

Great help, sales personal ( Tony ) was fantastic !! Got a great new year sale and very happy!

Erica is awesome! She made buying fast and easy. The store has great selection and reasonable pricing. Thank you for the military discount, unexpected but appreciated!

Qiara was super helpful and made these big purchases less stressful and more entertaining!!

Excellent service and time to time followup.quality is on par, I have 90% furniture from Ashley.

Straightforward, honest sales professional. I would definitely do business here again.

I purchased a dining set online. The box arrived with several holes therefore I didn't open it and call for return info. I was sent an email with the return address only. I called CS to asked if they could send a shipping label but informed it was from a 3rd party and I'd have to deal with them. I purchased from Ashley and that's who I expect to deal with to resolve this especially since the box arrived damaged.

Maria was excellent!!! Very personable & helpful. A pleasure to work with. She helped us find exactly what we were looking for with a smile on her face and the most pleasant demeanor.

Brandon Barentine was a pleasure to work with. He gave my wife and I plenty of time and space to look at what we were wanting. He was very knowledgeable and easy to work with. Low pressure, highly recommended.

Great experience and service

Excellent service received by Aaron!

Great experience! Mitch was very helpful and full of knowledge!

The most pleasant buying experience we've had in a long time

Ashley exceeded our expectations with finding us the perfect recliner at a price below what we were expecting. Eric S and Daniel B were very helpful and knowledgeable.

Great welcoming staff.

Ericka was great!

Lexie is the Best Sleep Geek ever!! She changed my life with a new TemperPedic mattress

One item, an end table, did not get delivered with the other pieces of furniture. You cannot dial directly to the store, you have to deal with a phone operator. They said I couldn’t solve this problem today because the final delivery had not processed so call back. I called back again and explained I do not live where this furniture had been delivered, so now this was a big hassle. I asked to pick it up at the store a few miles away but was told I had to either go pick it up in another city at the hub or have it delivered to my house. Your mistake is wasting more of my time, and I’m doing all the work to solve the problem created by your error. I was told a mssg would be given to my sales rep, and she would call me. So now I wait. Y’all should be proactive to solve problems not the customer.

The sales person met me at the door very nice, I found what I needed call him, then did a very good job in meeting my needs, very professional, good job, thank you

Our salesperson was great. Easy to work with and pleasant not pushy. She listened to what we needed and wanted and was very helpful and professional.

Richard was very nice. I am upset because the delivery of our items was cancelled without us knowing. We waited all day for delivery to not be given a reason for the cancellation. If you live in a rural area, they will not accommodate you as a result of their error and you will have to wait longer for your items. This has also happened to another friend in town so don’t let yourself be next. I guess they don’t like to deliver passed San Antonio.

Spend the day at Ashley and got all that we needed to furnish our new home. Francisco was very helpful, knowledgeable, honest, and kind. He made our experience great!

Giving was the BEST!! Made a new friend. AND, I found what I was looking for. Love all my purchases. God bless you. Happy New Yeat!!

Pushy. Walked out and spent 10k at bob mills furniture instead. They were not pushy.

DO NOT SHOP HERE! They will lie to you just make a sale and not do anything they promise. Worst customer service ever. If you have any issues they only send you to a call center who knows nothing about the person who helped you or what was told to you. Save yourself time and trouble by going somewhere else.

DO NOT SHOP HERE!! Horrible experience! These people just lie and tell you anything to make a sale. The first liar Jose Gutierrez sold us a bed without the under storage after being asked multiple times if it all came together. He was to scared to let us know it’s an additional cost so he lied and said it all came together. So when it was delivered we received a bed with no storage. On top of that they sent 3 people who couldn’t speak one word of English. So w instead of us waiting in our home for them we had to go 4 floors down and to the front of the apartment complex to translate and help them get to the apartment. Then we have to be inconvenienced by going back to the store to fix this, where we are lies to again. Now we have to purchase the extra storage and we’re told by the second liar Erika Skrimager that we will have free delivery AND free set up. Well, that was a lie too, so now we have to go out of our way to put together a storage that we were told would be done for us. Then to make matters even worse we contacted Erika and she told us she would call them And have them come back to set it up because she knew she was wrong. Never heard back from her after that, then when we tried to call her again she turns off her phone and ignores us. Worst company and experience.

Solomon ybarra was the best sales rep we have ever had. No hassl, no up saling ( we up- saled our selves) great communication and fair price even matched online pricing which was great because we were on a budget. Also a big shout out to his manager, he got us expedited shipping ( same week ) thanks again guys I'll be back soon!

On 12/9/2023 Eileen at Pat Booker Road was my sales associate. I was promised the delivery of my furniture (paid $703) on 12/27. Received text from delivery people on 12/22 confirming delivery on 12/27. Received phone message on 12/23 that item not in New Braunfels warehouse. Sales people at Pat Brooker confirmed the furniture was at warehouse on 12/23 but delivery people lied. No one answers phones with delivery. The phones ring and hang up. On 12/27 I called multiple times for Eileen and manager at Ashley but they won't call back re delivery of my furniture. This is one of the reasons I quit purchasing furniture from Ashley's, but this piece matched my living room TV stand.BEWARE OF ASHLEY!!!! once the sale is final at the showroom, they don't care if you receive the item(s).

NEVER AGAIN! i had heard horror stories about ashley's but decided to give them the benefit of the doubt. Well they didn't fail to disappoint me too. my couch is defective and after having 4 different techs come out, instead of exchanging it cuz they cant seem to fix it, all they do is offer another tech appointment. Seems to me they are just trying to run the clock until my warranty expires in a couple of months. I started this dam process months ago! I'm tired of dealing with them. First and last time i will shop there.

Nice friendly salesperson that attended me and my husband.

Brandon was very helpful, he was also very patient with all the questions I had and helped me get something within my budget and that I could get delivered on the time frame I wanted. He helped me find the right recliner I wanted.

Our sales representative was very professional and helpful.She took time with us in showing us everything with in our list and then some.Thank you !!!You were great!

Great customer service. Beautiful pieces of furniture.

Awesome sells team

The actual buying experience was good. If I could rate that separately I would give 5 stars. 2 stars is due to the poor service I am currently receiving from the delivery side of the house. I set a date for delivery for December 21st. I recieved a text on the 18th confirming my furniture would be delivered that day and I would get a call the morning of to set a delivery time. I took time off of work so I could be home. The morning of the 21st I recieved a text stating the delivery would not be able to be completed without reason. I called the delivery side of the house and the 1st person I talked to couldn't tell me why it wasn't going to be delivered just that it wasn't and asked when would be a good time for us to accept delivery. This employee was very rude and seemed like he couldn't be bothered with my call. I called a 2nd time and this time I was told that unfortunately the furniture just wasn't loaded on the truck which is why the delivery couldn't be made. This is completely unacceptable as I needed this furniture for the gathering I'm having for Christmas. Now I have to wait a whole other week to get my furniture. I should give 1 star for this headache.

Bought recliners and one did not electronically recline from day one. We do not live in the area and only passing through, now claim we have to come to their Texas location. Ashley is a national brand. They would not replace it, claimed they would order parts and send someone to fix it, 3 weeks later and no responses to multiple calls. Ashley should have accepted the return and replaced it. Defective from day one. Still stuck with a broken chair.

We came in for solutions unique to our living room and found so much more. A vast range of styles and prices, with friendly, patient, and courteous staff who gave us room to think and significant promotional discounts. We highly recommend.

Tony was real professional got me in and out quick. Thank you.

Very upset with Ashley furniture. I waited along while to have my furniture delivered. Once they delivered my daughter’s bed frame and other items it was close to 8 pm. The delivery guy were in a rush. And they fixed my daughter’s bed frame really quick. Once I inspected it I saw cracks on the frame and broken Drawers and the Drawers won’t close. I asked what happened one didn’t know what I was saying he stated he only spoke Spanish, I asked the other one what happened he said he didn’t know and for me to call Ashley furniture in the morning. I hope they fix this for me I spent close to $8,000 dollars at Ashley furniture on different items. I did have a good experience with them when they sold me the stuff.

Sales rep was very knowledgeable & explained all features in detail. Also Very personable.

Great service!

I gave it a one star cause that’s the lowest they allowed me post. Terrible salesman. Terrible customer service. Terrible product availability. Don’t walk into this store— run away from it! They’ll mess with your money and God forbid you need a refund from them. Forget about it.

I was satisfied with the level of customer service while I was there and the sales person, Myles was very attentive and knowledgeable therefore I am giving a 5 star rating; however I was disappointed with the fact I was told delivery would be on 12/14 so arrangements were made to be available on that day. We later received a notification that our delivery date was 12/15 and when we called to address this the response of the store was “well we scheduled it for the 15th. What do you want us to do?” My husbands response was “deliver it today (12/14)” and they told us they couldn’t do that. So we had to make new arrangements to be available during their scheduled time which differed from what we were told at the time of purchase. If we could give a separate rating for that it would be zero stars. Our 5 star rating is for the sales person and his patience, knowledge and attentiveness.

Great shopping experience! Thus is the fastest process time ever! Thanks for helping with this purchase!!

Rubi was exceptionally helpful and made our experience very easy. We will definitely be back when ready.

Terrible experience. Not only was my shipment delayed, it was delayed multiple times. When I contacted store employees, they were either uninterested or would not assist in the way I would expect. I continued to wait as I had no other options and was looking forward to this particular product. Eventually arrived my expected delivery date after four months of waiting and was once again canceled for another day. Called customer service and they were completely rude and refused to help. After speaking with a different agent, I was promised same day delivery and moved things once again to await my couch and to no surprise It was canceled. Called again and they gave me another delivery date in which I had to move plans around for the third or fourth time and eventually got my product. The couch itself is okay however not worth the hassle. I will not be returning ever again to any Ashley franchise and definitely do not recommend them. If I could I would give this ZERO stars.

Professional courteous and knowledgeable sales staff selling quality merchandise at an outstanding value

Maria was extremely helpful and showed us all options on recliners before making our purchase. Very helpful ans respectful staff.

Sales rep showed me many recliners and was knowledgeable about each one. I didn't feel pressured as I was looking for the exact one that would fit my needs. He was very patient. It was a pleasure to do business with Ashley.

(Translated by Google) Excellent service María is very friendly and showed us many furniture and many options and María is also bilingual (Original) Excelente servicio María es muy amable y nos mostró muchos muebles y muchas opciones y además María es bilingual

We had a fantastic experience at Ashley, especially with Aaron, whose knowledge and expertise made furnishing our entire house a quick, painless and fun process. Genuinely.

If 7 or 8 stars could be rated that would he my rating. Saul did treated my order as if it was his own. The items I ordered were in short supply because it was on sale, my scheduling was a challenge having to ship pieces from various locations, in essence, Saul made the sale, handled logistics and took away the anxiety having to deal with because of the nature of our order. I saved his number in my phone as Saul (Ashley) our guy on De Zavala. Great Person. My wife and I appreciate who He is!

Our sales person Maria is fantastic and has a great sense of humor and she knows her job and and her people skills are outstanding, she would be like the mother in law you would love to have and spend lots of time with ❤️, we had a problem with delivery on the last attempt and here we go again see what happens this time on a complete bed

The customer service was great. Showed me all availabilities for what I wanted and wasn’t pushy. Just showed me what I needed and made the experience simple.

Tony was a great help. He carried a chair throughout the store for me so I could see if it matched my current set, and then to another part of the store to see if it would match another couch before purchasing. Tony let me browse on my own, was super patient, helpful, and was there whenever I had questions.

Very please with Saul and explain the process Indialantic over all Very happy Merry Christmas from Cortez family..

We are very satisfied with our furniture. The quality and the price was great. Just one thing, you kept changing the delivery date. What was supposed to be less than a week turned out to be a more than a month.

Followed around by the salesperson in a very weird way. Ushered out a side exit being told it’s closing but open another hour. Will shop elsewhere when ready to buy.

Very friendly. And was very pleasant and explained everything very well. And they made processvery easy

We did a purchase on 21st of November and due to some reason, we had to cancel the deal, it was less than 24hrs that we did the cancellation and was told the order is cancelled and I will be getting refunded withing 48hrs, but they did not process the refund because we cancelled the order. It's been more than 3 weeks and they still holding up money. The Ashley manager purposely delayed the cancelation and hold the refund amount. The only option we had to get the refund was to put the dispute against in credit card. They will only behave good if you are buying, Please think twice before visiting them, we have suffered because we cancelled the order, and they did not like it. I am glad that we did not went with them. They are mean.

Exceptional service and extreme patience

So far No issues great service 100% better than my last experience in Elpaso. I will have more to comment after delivery and inspection of items. Vr Edward A Moorer

Great quality and easy to do business with. Carlos did an outstanding job!

In store prices are up to 3xs the price online. Each store has a different owner and they each charge different amounts. Reviewing our bill now and meeting with the manager now. She said online is cheaper and they dont tell you that when you come in. She "just works here". Now that I know I will make sure to ask for the price online. We spent $6000 cash after the discount. Online was about 2000 cheaper.

I would also give 0 stars if I could. Worst experience I've ever had with customer service. Our sales rep Corey was great in assisting our purchase but of course they only care about making that sale. We received our couch in September but one of the pieces to our sectional was damaged. We submitted a repair order and the warranty process is horrible. We couldn't get an appointment until NOVEMBER! Then when a technician was sent he said he didn't want to fix it because it was going to take him an hour and a half. His name is Brian. Then he lied and told me the piece that was sent wasn't the right piece so he wouldn't have to fix it. He lied to me and said he was going to say it was a manufacture defect so they would send me a replacement. He ended up saying it was the wrong piece and someone would reach out. I had to call to inquire about it. I was told they were going to send another piece. Still haven't received a piece and my couch is still broken even though I paid for it in August. I will never buy from Ashley's again.

They really understood my vision and helped me pick a great couch in my budget!

Many choices to choose from and the prices were reasonable. Quality is spot on!

My experience today for finding a dining table was really good. Aaron was absolutely amazing, he made sure I was well informed on current deals, payment plans, very knowledgeable on what products he showed me. He was also straightforward and definitely stands on business. This location is very lucky to have Aaron, keep up the good work!

Julian, was very helpful and accommodating. Selena was wonderful as well, informative and kind. Both were wonderful people to work with! I will definitely purchase again from this location because of these two.

Great customer service. 10/10

Mrs Gigi was very helpful .. treated us kindly and everyone there as well .. never did I feel out of place .. thank you guys for everything !!

I have made multiple purchases at this location with no problem. I would like to say I may never return. Salesman Jose Gutierrez is rude, u professional and disrespectful. He processed my order incorrectly and acted like I made the mistake. Then he took days to correct it. I called this location 5 times to speak to management and each time was promised a return phone call. Never got one. If you do shop here avoid this salesman. He doesn’t care about the customer. He cares about the commission. Truly the worst experience ever. I have never posted a negative review but this was a nightmare

Was an easy process. Wasn’t aware you have to ask them to double check if furniture was in stock once I was given a delivery date during purchase. It’s been a couple of weeks and my delivery date has been changed 3 times. When I questioned what the latest date may be, all I was told was “unfortunately I can’t tell you that”. When I asked if there’s anything I can do (perhaps pick out a different set) since what I ordered was apparently back ordered. I was CONSTANTLY told “unfortunately there’s nothing you can do on your end.” Any type of question I had was met with, “unfortunately no there’s nothing you can do” which wasn’t helpful at all or reassuring. She sounded like she wasn’t even listening. Basically being told once they got my sell they weren’t too worried about anything else. Would have been nice if I was told the set was on back order, I would’ve taken it into consideration when picking out items. No one else has been in touch with me. I’ve called to have someone call me back and no one does either. Would’ve gone elsewhere if I knew how much trouble this would be.

Title: Frustrating Experience with Ashley's Furniture Review: Buyers Beware! I recently purchased furniture from Ashley's Furniture during their Black Friday sale, and I wanted to share my disappointing experience. First the delivery process was outsourced to a completely automated company, which caused a lot of confusion and frustration. I received multiple text messages with different delivery dates and was unable to get accurate information even after numerous attempts to contact someone for clarification. This lack of communication and delays was incredibly inconvenient. In an attempt to resolve the issue, I decided to visit Ashley's Furniture in person to request a refund. However, I was shocked to learn that they couldn't provide a receipt or any proof of refund. The sales coordinator Qiara advised me that nothing could be done and refused to offer any assistance beyond providing me with a phone number for corporate. She extremely dismissive, claiming that even corporate wouldn't be able to help me. However, after reaching out to corporate myself, I discovered that my order was never canceled. This lack of coordination and miscommunication between the store and corporate only added to my frustration and disappointment. The only positive aspect of this entire ordeal was the lady at corporate Jonelle Clark who took the time to investigate the situation and provide assistance. Her help was greatly appreciated, but it shouldn't have taken such an effort to find a resolution. Based on my experience, I have decided that I will not be shopping at Ashley's Furniture again. The lack of customer service, the automated delivery system, and the overall headache this experience caused has left a sour taste in my mouth. I hope that others are aware of these issues and can make an informed choice when considering a furniture purchase at Ashley's.

Amazing and professional. Will shop here in the future.

Nick was the best very helpful, found everything we were looking for and pointed out great deals!!!! I have been looking for bar stools and a rug for our 2 year old home since we moved in and he finally found both and a curio cabinet I had been wanting but not found after looking this long!!!!!! Sooo happy! An Ashley is our go to furniture store most all the house is from there !!!! So happy!!! He was not pushy, listened to what I did a didn’t like just listened so refreshing!!!! Y’all need to hang on to him!!!Thank you Nick, I really thought your name was Nick Suave !!!!

Great furniture!

So far it’s been a great experience. GiGi is a great associate that helped me twice in my purchase experience. The delivery team also provided 5 star service.

Julian was the best, very helpful and kept our budget in mind. Worked very hard to get me and my husband our beautiful new couch

Daniel the manager and Maria Aguilar Bad service and lies after lies been waiting to get $200 refund to my account since January of 2023 and now we are on November 28 we been waiting almost one year don't go there bad customer service and lie I have signed papers and emails and voice record its proving they have to refund me $200 REFUND MY $200 AND STOP Lying

Sales rep was great and helpful. The product was exactly what we were looking for and the promotional discount was super helpful to decide to purchase

They were very patient with a first time anxious bedroom set buyer. More than they should have been. Beautiful stuff. :)

Go see Julian. Very knowledgeable salesman !

I am a disabled veteran with a spinal cord injury. I went to Ashley in New Bruansfel and spoke to the mattress expert about picking a firm mattress in which could provide me the comfort I needed. He suggested one with coils that will always bounce back and never sink in like memory foam. Within six months it started doing just that. I called and they suggested I turn my mattress as instructed by the salesman in which we did monthly. Then it hit me, Why am I continuing to turn this mattress if it has coils and would always bounce back. They sent someone out to place strings across the mattress. I told him to lay on the mattress so that he could feel the hole that we are sleeping in and refused to do so. How can you solve the problem just by laying strings across the mattress. This is false advertisement and very poor customer service. I paid for the warranty just to get denied a new mattress because someone came and laid strings across the mattress. I wouldn't recommend any of my disabled serviceman with spinal cord injuries to purchase a mattress from Ashley furniture its just not fair and the law shouldn't allow it. I spent almost $15,000 in one day inside this store and this is how I get treated. Not to mention the kitchen table feel off the base in which they had to send someone out to add more screws to remain on the base. We purchased a bed in which the footboard looked like a dog mauled on one side. So instead of replacing it, They gave us a $60 refund because they didn't have that particular bed in stock anymore. I'm a disabled veteran and mentally and physically don't have time for this. I am disappointed and discussed. Just give me what I paid for !!

My experience was horrible. They bombard you at the door follow you around the whole store they make you feel pressured to buying. The sales helping was very unorganized when asked for certain skus he said he didnt know. I should have just kept going to Bob Mills. Also if your applying for the Acima becarful cause they offer 90 day payoff but can't set up payments devived to be pulled each month you have to call and make extra payments so inconvient. I will not be returning to Ashels after getting my merchandise paid.

Lovely experience and able to select what we want in 30 minutes time.

Our salesperson, Mitch was extremely helpful and was able to make the process much simpler by emailing the invoice to pay. Being 5 days out from my due date, that was a life saver.

(Translated by Google) very good customer service, good quality in the furniture, above all, excellent treatment (Original) muy buen servicio al cliente buena calidad en los muebles sobre todo exelente trato

Tony was very awesome and helpful..

Great customer service very friendly.

Great products and awesome experience

We were well taken care of, as always. We went to find a specific dining room set, but after we looked at others, we changed our minds. Our sales person showed us different options on the set we were looking for. We found what we liked. Then discovered it was 25% off for Black Friday weekend. Francisco was very helpful and polite and understood our goal financially and our other commitments. He worked with us until we had the results that worked best for us. Our experience was better than anticipated and we will be back soon!

My shopping experience was delightful; great variety of options, Patient sales associate, I'll shop at Ashley again.

We had a fantastic experience with Lawrence. He was kind, attentive and listened to our preferences. We were able to get in and out relatively quickly.

Everyone at Ashleys is very helpful and glad to help

We had an excellent experience today. We went shopping to get 2 new recliners but got such an awesome deal on a 6 piece sofa set with tables. Hector was our salesperson. What we liked best was that he wasn't pushy. He listened to our likes and dislikes and when we liked something he answered our questions. We are very pleased with our purchase and can't wait for delivery.

Great service and quick checkout.

Great service, no hovering around while trying to have a conversation/chat with a spouse, open to mixing and matching styles and vendors, respectful of time and budget, explained all charges fully. Would just ask that the sales associates pull back on perfume/cologne. When several people are wearing strong perfume, it becomes overwhelming to the buyer; not everyone cares for it. 1/7/2024 UPDATE! After being told that all furniture was available to be delivered within a few weeks and spending OVER 11K (on the spot - no financing) in one trip with this store my opinion has vastly changed of Ashley's to deliver on the contracted promise. We have made a plethora of calls to get the items paid for delivered as correctly. Three items that are a match set have been incorrectly delivered 4 times in different colors and we are still waiting on a return call from a service technician to address an item that could not be assembled correctly because it was received without directions and all the appropriate parts. The missing part has been ordered and is waiting for them at our home but we have yet to hear from anyone. The delivery teams have been VERY professional and apologetic but they can only work with what they have. A manager came out on the last delivery based on my response. This is truly unfortunate that Ashley has placed its reps in this position.

Extremely grateful to Nico Suave for his assistance in choosing furniture for my new home. He is knowledgeable on the mid-century modern style and look forward to working with him again with additional purchases.

got what wanted gigi was cool let's see if they deliver on time they were very late getting here one piece came damaged but got replaced

Great furniture and good prices

Eric did a great job.

We really enjoyed all of the service staff, they were kind and informative. However, we feel like we got a little ripped off when we though our total would be 300$ cheaper than what we paid due to leaving out a charge that was coming on “frame protection?” Other than that it was a great experience.

DO NOT BUY FROM THIS STORE OR COMPANY. Horrible experience with this store after we bought furniture here. Tried to get help and person after person we talked to gave us the run around. Quality of the furniture was terrible, we just wanted an exchange so we could upgrade and spend more money at their store for better pieces, and kept getting the runaround until finally someone called to tell us me too bad, that’s not how contracts work. Took a week for the couch to start creaking, cushions do lose all firmness, and the ottoman legs to come loose…and the customer service was even worse. Save yourself the trouble, stay away from this place and go to Living Spaces. A much better experience there.

Bought a mattress and some cabinets that were to be delivered the day before Thanksgiving. Driver's get there and forgot to bring the mattress. While bringing in one of the cabinets, they damaged it and we couldn't accept it. They told us they would deliver both the mattress and the cabinet later that day. They called us multiple times to tell us it was going to be delivered that night, so we cancelled plans. They didn't make it at 9, didn't make it at 10, couldn't give us an ETA. Ended up cancelling the delivery and told us they would deliver on Friday first thing. Now they are not going to deliver today and first available date is December 28th. Don't trust these folks they will lie.

Only have half of my sectional couch because one piece came damaged. Have no idea when the replacement will be coming and now nowhere to sit when family comes over for thanksgiving.

Daniel was an amazing sells man , let us know all the information showed us a lot of different models of what we were looking for and narrowed down our choices and made the whole decision based really easy . highly recommend asking for daniel when going to ashley’s. really helpful and gave lots of information about the couches before making a final decision overall awesome experience! thank you daniel !

nice gentleman helped us buy a mattress...nice experience....no hassle.

**3 Updates at the bottom** In June 2023, we purchased a table and 6 chairs with the intention of being able to have people over and have a place to sit and eat during the summer months leading to the fall holidays. Here it is November 22, 2023, and we still cannot use the dining set. When it was delivered and assembled months ago, we noticed 5/6 chairs were super uneven and one of the seats had substantial damage to the seat cushion. Upon mentioning this to the men putting the set together, we were told not to worry as they would set up a time for a technician to come out and adjust them asap. This did not settle well with us, but we felt a little stuck and decided to give them the benefit of the doubt. Unfortunately, we should have not trusted Ashley Furniture at all. Not only have we been unable to use this terrible set, but we have been stood up on multiple appointments set by the repair company Ashley contracts with. The first- no show, no call. We had to spend hours getting that appointment set after getting the run around and unable to make contact with anyone in Ashley stores for help. They made their sale- we no longer exist for them. 2nd appt was canceled last minute. They then finally got someone out, but all he came for was to look at the furniture and tell us that yup, we were right- it did indeed need to be fixed. Today's appointment was 10.30-1.30- and no one showed nor called. Yet, on all of these occasions, we were expected to be home instead of work to make sure the tech could come in to fix this furniture. We are beyond livid as we now can't even have our Thanksgiving meal at our home as the chairs and table remain in disrepair. I mean, this is a brand new, $2000+ dining set and it is unusable for going on 6 months. Ashley customer service has been non-existent- which is unsurprising as I expect their service to match their obviously poorly crafted furniture. My next step is to go ahead and start filing complaints with the AG's office, the BBB, and anywhere else where I might be able to get help. We have also been trying to get Ashley to just come pick up their set and refund our money with no success, so I will not stop until the set is usable, or out of my sight with my money refunded. If you are considering Ashley for any reason, don't. Go anywhere else that you can get better service and quality, or at least furniture that isn't unusable trash. Can't really photograph wobbliness, but you can see it is raised off the floor while the rest of the legs are on the floor. **Update 6 Days later: Received an email from BBB this morning informing us that they'd sent the complaint to Ashley to resolve. My resolution I filed on the complaint was either a full purchase and delivery refund with them picking it up themselves, or to have all chairs fixed by November 30th. Ashley is sending someone tomorrow with 6 new chairs. Well, maybe. Hopefully they show up and the chairs are brand new and not wobbly. Also, we discovered that Ashley does not do refunds at all, so keep that in mind if you want to chance a purchase as this is not something they mention at all at any point during the sale. As for us, this was the last time we will ever buy from there- the salesman also caused us a lot of grief and though he gave us his card- he never answered 1 call- so no more. We have also decided to become advocates against Ashley due to our experiences. There are better stores with better customer service and no crooks. **The guy brought 6 chairs and 3 were uneven and wobbly. We asked if we could keep the 3 'good' ones and give them our remaining 3 bad ones, but he said we take all 6, or nothing. We took nothing and I filed the complaint. The BBB did take it on as a case and it is still currently open. I also went deep diving on the net looking for ways to contact Ashley corporate. I did email the ceo, and have gotten an entire email list of all Ashley's corporate-am ready to email daily. 7th appt today ** Required 8th appt to finally resolve. Good riddance Ashley forever. Avoid them at all costs if possible.

I’m so happy we shopped at Ashley Furniture! When we walked in Aaron greeted us, listened to what we needed and we found it immediately. I highly recommend you visit Ashley first!!!

The salesperson was in a hurry and sold us the wrong fireplace to our tv stand!

Richard was great to work with. Patient with our family as we went through the store making a decision. I will return for another purchase with Richard.

Excellent attention and good quality.

We love Ashley’s & have bought several pieces of furniture over the years. Haven’t received our merchandise we recently purchased yet so just basing this review off how great our sales associate was. Mitch was awesome, so friendly, so upbeat and welcoming. He got us right at the price we needed to be at and interacted with us the whole time. Was never overbearing and just felt like a friendly conversation. Highly recommend to request Mitch when you go into this location he’ll get you what you need at the right price :)

Ashley Furniture Store on Pat Booker in San Antonio, TXDo NOT shop there!. They're all crooked and only care about the sale. Once you sign in the dotted line, the service goes to hell! They have no one in charge. They force you to pay for delivery! You cannot pick your furniture up yourself. Mine arrived with the wrong part of the bed. The subsequent part arrived damaged! They have yet to make the entire order complete. They fudge the numbers all over the invoice to hide things. The employees blame the owner and say that he is horrible. Never, ever again will I buy a thing from that company.By the way, the delivery was less than 7 miles away from the store and the delivery fee was $400!!!!

Bought 15k worth of furniture and my dining room table arrived broken, was promised by the delivery crew that an annotation was made and they would leave the table until the replacement arrived. One month later I have a broken table and am told the only way they will fix it is a warranty claim. I will absolutely never do business there again.