Ashley Store San Antonio, TX (ZAR)

Poor delivery. Delayed at least 2 times as of this review. Was supposed to be delivered yesterday, then today, now Friday. Unacceptable

I rarely leave 1-star reviews, because to me that rating means truly terrible service. Unfortunately, this experience deserves it. We walked in simply to browse for a dining table—nothing more. At first, things were fine. We were greeted, told the staff we were just looking, and started walking around. Within five minutes, however, a very pushy salesperson approached us. Normally I shut that down quickly, but I wasn’t feeling great that day and let him continue. Eventually, we did find a table we liked, and at first glance the price seemed reasonable. While we were reviewing financing options, the salesperson would not stop pushing a couch on us. This is where I drew the line and clearly told him that was not happening today. We proceeded to order the table and six chairs and left the store happy with our purchase—though definitely annoyed by the aggressive sales tactics. The real problem started once I got home. Out of curiosity, I looked up the exact same table on the official Ashley Furniture website. To my shock, it was listed on sale for $150 less than what we had just paid in-store. Same table. Same brand. Same company. The chairs were also $25 cheaper per chair online, which added another $150 difference. In total, we were charged $300 more in the store for the exact same furniture. Apparently, that extra $300 was the price of listening to a 40-minute sales pitch. It also suddenly made sense why the staff was openly discussing how they would split their commission while we were sitting there. I immediately canceled the order and will be calling again to confirm, because I honestly do not trust this store to handle it properly. The salesperson did call me back, and I confirmed the cancellation with him, but I will only feel confident once I’ve spoken to the official number directly. If you decide to shop here, do yourself a favor: check the prices on Ashley’s official website before signing anything. Otherwise, be prepared to overpay for the exact same furniture while being pressured by aggressive sales tactics. Extremely disappointing and frustrating experience.

Pick up at the warehouse was the worst experience I’ve encountered. I will never try to pick up again nor recommend it to anyone. Their system is unorganized and takes hours, if the line is long. The employees are not friendly or understanding for the time that a customer has to wait. I ended up having it delivered but I had to wait 2 weeks for my couch to arrive. Overall, I waited for about a month to receive my order. The sales representative at the store was very helpful and kind. She assisted with the process and followed up as I waited. I was very disappointed with Ashley considering the cost of furniture. It’s not cheap.

I really appreciate the customer service we received at Ashley from Bernadette and Adrian. After shopping at several furniture stores, the sales associates went above and beyond to ensure I was able to find the right furniture. They made us feel welcomed and comfortable. They were knowledgeable, honest, and answered all our questions we had. They were patient as I was deciding what to pick. They even moved different pieces of tables for me and put it next to the sofa set to ensure it matched. I will definitely go back to the location off of Military Dr.

Very friendly! Thank you

Melissa really got to know us & our needs. We're excited to get our new sofa set!

Adrian did a great job....thank you for your patience

Fast and extremely helpful.

Awesome deals & prices! Great customer service!

I have purchased from Ashley in previous years. Every piece of furniture has held up above average. I will always purchase at Ashley!

Lexi helped us find exactly what we needed and she made the whole experience so smooth and easy! Very knowledgeable and answered all our questions! I love doing business with Ashley Furniture!

I love Ashely in Zarzamora St SW military drive store where I usually buy my home stuff. I wanna give a huge kudos to JOSEPH my sales agent, not sure his last name. He helped me a lot to get everything I like and discounted. Thank you Joseph and to the managers assigned those times when we purchased all our stuff.

Wonderful experience shopping for my bed with Ashlynn. Thank you so much and we’ll be back. tschüss!!!

I had a wonderful experience at Ashley Furniture Store. The staff were incredibly patient and kind throughout my visit—they took the time to answer all my questions without making me feel rushed. Their product selection is excellent, with great quality pieces that fit exactly what I was looking for. I left completely satisfied with my purchase and would definitely recommend this store to anyone shopping for furniture.

This is the worst furniture store ever.

Johnathan and James were great! Easy and fast process. Delivery was supposed to be Monday but actually got here Friday. So I had a good weekend to sleep in a comfy mattress.

Great customer service

We purchase furniture there several times, it's good quality furniture. The sales person was great. We didn't spend our day there, it was a fast process.

All good, our sales man was great, wonderful service and good manners,and a good sense of humor

No pressure sales

Bought 2 recliners on 10-25-25 found a cut(hole) on the foot rest of one of the chairs and now I'm having a hard time trying to make a claim. Nobody from Ashley wants to help. I have extended warranty on both chairs

Good morning I am very upset at Ashley's furniture I bought a living room set when they dropped it off I noticed one of the recliners was making a weird noise so I called it in within 2 hours when they drop it off and the lady that answered said that somebody was going to come and pick it up or take care of it that never happened then I decided to call was in 3 days spoke to somebody again they gave me that somebody again was going to call me and then the third time I called they let me 45 minutes waiting and no results to this day I still have the broken recliner and so I don't know who is responsible for taking care of this problem I'm just upset at Ashley's furniture and I went there cuz I think they have beautiful furniture thank you anyways.

This is the worse recliner I have ever owned. I've had it a month and it is very uncomfortable. It is like sitting on wood. The local store refers me to the national. There is no recourse. I should have known that a furniture store that does not deliver or remove the replaced furniture would not offer much in the way of customer service. I highly recommend you look elsewhere for furniture. Update: ignore the response from "the owner". I got an automatic reply to my text providing no relevant assistance options.

The staff at the store especially Chris P. "Crispy " was very nice,courteous and professional. I will tell all my friends and family what a great shopping experience!!

I declined the additional expense for cleaning/repairing furniture, but sales representative still added it to purchase. He also informed me he would give me a small military discount and he didn’t.

Marcus was very friendly, helpful and explained everything to me in a way that was very clear. Would definitely come back and ask for him.

Mr. Joe Balderas was the best salesman I have encountered in years. I will definitely be coming back to purchase my next living room set. Thank you Joe for your excellent service.

Very helpful salesman and friendly

It was great

As we walk in to the store not feeling welcomed or greeted thank you Miami Ramos for being the only one to walk up to me and my husband and great us thank you we our happy with our purchases

We walk in and other employees just standing looking at my husband and I thank you to the only employees that walk up to us and great us Miami Ramos with no hesitation we made a couple purchases thank to Miami Ramos that was just a humble sales man and understanding on what I was looking for thank you 😊

Great experience! James was a great sales person and showed us exactly what we needed. Very happy!

Joseph was an Amazing salesman. Not to pushy and helped a lot. He even got us a tape measure to help us pick the right size furniture. Great experience.

Very good

GREAT PEOPLE

No pressure, no shadow, but were quickly available and knowledgeable.

James provided exceptional service and assisted my family and I in finding the perfect furniture for our new home. If you are in the market for new and quality furniture, I highly recommend stopping by and talking to James at Ashley Furniture (South Park location) Will update with pictures once furniture comes in. We are so excited!

Ask for Miami Ramos he’s got the best personality and is very helpful and get you the best deal when you finance through them. I love Ashley furniture because they have quality furniture.

Do not shop at this store I made a purchase that they could not fulfill and a month later still have not received a refund. Have called and get the run around different story every time. Talked to Rob a supposed supervisor had no answers no resolutions and time line of when refund would be done. Basically told me to stuck it up and wait. Yelled at me because im a women. They will steel your money if you cancel an order they can't fulfill. Sale person Juan at the live oak location is who handled the deal didn't provide any information no help but definitely stolen my money. Bad customer service. HORRIBLE EXPERIENCE. I rate them at -5 stars.

Drivers were great putting sofa in side my house.

We walked in and were greeted by a very friendly salesperson. So polite and made us feel welcome and comfortable immediately.

Melissa Capetillo was fantastic. She encouraged us to look around first. She was very knowledgeable and pleasant. Everything went smoothly. She showed us different options on products. Looking forward to receiving our furniture

Bernadette is so knowledgeable and helpful, she deserves a raise!

Had a Great experience..Joe helped me get a good price on my item!

Very polite People. Knowledgable and helped me get just the right furniture i needed.

Came in found what we wanted and the staff was friendly and helpful. Great selection and service.

Miami was very friendly and helpful. Great customer service.

I was very impressed with the level of professionalism and respect with the representative Rudy who assisted me. I went to the store looking for a few items and I found everything I needed and then some. The store had everything you need with whatever budget you have. Although I did not use it, they also offered excellent financing for your purchase. I was extremely satisfied with the quality of furniture that they had on display for the customer. The best thing about my whole experience is no pressure sales. Rudy was extremely patient and answered every question that I had. I was more than happy to spend the money that I did in the store. I will be coming back to finish furnishing the rest of my house.

Went in with a couch I saw on their online website! Not only did they price match but I ended up with a better deal. Even if I didn’t get a better deal than the price match I would still recommend because the service was fast and they were friendly.

Very pleased with Mr. James Gaddis who explained the sale of Darcy sofa I purchased at the store. Very kind and polite. I will definitely return back to Ashley Store.

I went in looking for some new couches for an apartment I am moving into. I had the pleasure of getting help from Mr. Miami Ramos. He was very helpful and nice. I would recommend going to him if you are ever looking for furniture.

Very friendly sales people. Our sales man Rudy Benitez was patient, kind and very helpful.

Mr.Ramos is amazing, great conversation while finding our new mattress. Would definitely do business with Mr.Ramos again! Splendid.

Melissa provided me with great customer service. she helped me pick out a great mattress and i was able to try a couple of mattresses as well. Definitely recommend anyone that’s looking for a new mattress or other home furniture. Financing was easy and quick . 🙏🏽

Everyone very helpful. The explanation of the mattresses was so enlightening. Never thought I'd pay that much for a mattress, but I'm looking forward to a good night's sleep. Miami also found someone to deliver bed and put together. Great experience. Thanks for all the good service and help.

Very awesome experience thank you guys so much for helping me when I needed it in buying a sofa and recliner Very friendly and caring people.My experience there was awesome.Thank you so much guys i'm so happy happy happy i highly recommend Ashley's furniture on military drive and zarzamora. Awesome prices awesome sale people as well god bless you all and thank you josh, garza the salesman who helped me he was very sweet and made things easier for me on my selections of sofas and also the manager miss lexy thank you, guys.I give you ten stars

James and Debra were very helpful. I was not seeing what I wanted and Debra got her manager James and located online exactly what I was looking for. Great job

Miami R. Made the experience easy and friendly.. thanks for helping me find a sofa 😊

Loved the attention and care! Mr. Balderas was very helpful, professional, patient, and accommodating with us... We left with everything that we needed... Very Satisfied. Thank you Joe!

Mr. Joseph very professional, courteous, respectful, Answered all our questions showed us a variety of furniture. Very helpful to all our needs. Great job thank you all for everything.🙏

Ashley is an awesome place. Miami is incredibly customer oriented. Thanks to Jenny for taking us through the tour around the store. I strongly recommend this store for your furniture and other household items.

Melissa Capetillo made this experience amazing! Great customer service meeting us at the entrance door, with a friendly smile and donut humor. She allowed us space to roam then gave us full details on our selective furniture pieces. She gave us the comparison versions and listened to our wants while tailoring to our needs. She's awesome in delivering to us exactly our price range. My daughter and I had a pleasnat morning. A big Thank You to Melissa and Ashley Furniture!

Melissa was excellent!!! Very knowledgeable good sales person

We found what we wanted, as advertised.

Had a great experience here at Ashley's with our great find today. Josh Garza was friendly and patient. Thank you

Very friendly with high quality furniture and staff is great ask for Joseph V he’s the best If you get

Amazing the salesman Miami Ramos was very helpful and in explaining and in finding the right mattress just for me!

Very thorough and great customer service!

Got help from Lexy and she did a great job ! I found what I was looking for and can't wait til I get it was. Easy process .

What an awesome experience! We’re so lucky to have walked in here and greeted by Lexy! She was so informative on the couch we were interested in. We made a purchase and Johnathan made the process so easy.

Javier was an outstanding representative of your company. This is the first time me and my wife had an enjoyable experience purchasing furniture we will be back for more.

While the pricing was somewhat higher than expected, I had an overall excellent experience purchasing my couch. The sales associates were courteous, knowledgeable, and very helpful throughout the process.

I was walking around the store with my fiancé looking at sofas and coffee tables when I saw this reply cute round sofa, I was thinking about buying it the same day when one of your female employees came over to me and rudely told me to get off the couch because of what I was wearing! She claimed the I was attracting attention from Male employees and customers. I was wearing a mid thigh length shirt and regular t-shirt, and was sitting on my butt! I don’t know what kind of attention I was attracting but it did not call for your emotional to come over and say what she said to me, in front of my fiancé no less. If she had approached me with other intentions other than to verbally humiliate me and shame me for what I was wearing, I would be the first person surprised. I did not catch her name however, she walked away immediately after telling me I was attacking attention because of what I was wearing and pointing out male employees and customers I was “distracting”. She was rude and I was humiliated for wearing a reasonable outfit for the Texas heat.

I received excellent customer service from Mr. Miami. He explained everything in detailed to me. I was pleased. I left with a happy heart.

Very nice,they made me feel at home and offered me some cold water They were very polite and well mannered 🫶🏾❤️❤️❤️❤️❤️❤️

Went in to look around and ended up buying a reclining sofa. Was to be delivered Oct 4th, but now September 26th. Miami Ramos was excellent! Knew his stock and offered special deals. Very pleased.

Javier was Amazing , Informative, and Very Helpful during my purchasing process!

We were happy with our purchase, Miami was great and explain everything thoroughly.

Horrible experience Not only did they get my address wrong after I confirmed it with my physical ID, they delayed my delivery for almost 3 months and even offered a $350 credit for the wait only to never honor it to begin with... They also didn't know any of their products because they gave me a twin xl bed cover for a king bed.. Expensive and horrible experience. Don't go here. By the way the person I worked with was Miami.

Miami helped us out a lot thank you very much

Javier was very helpful in explaining the different varieties of mattresses us. He knows his job well and was courteous and polite.

Gave me a lot of choices to choose from online and in person

(Translated by Google) Very friendly in everything (Original) Muy amables en todo

James is an expert in his field.

Immediately greeted by a sales person who was very helpful. We comfortably look at several different styles and were able to make a selection without pressure.

Melissa capetillo helped me with my sofa hunt she is awesome and super nice i recommend you shoping here at zarzamora location

We found a nice sofa for a good price! Josh was very helpful and helped us find it based off of the description we gave him!

miami & joey were the best , very helpful & informative.

We were help by Joe he was very outspoken and explained everything to me with patience and had a great attitude. He was very understanding with exactly what I needed and I explained to him my situation about my back issues. He helped me find exactly what I was looking for. A small round kitchen table with 2 comfortable, cushion chairs that will not harm my back when sitting on them. He also found a China Cabinet that will fit my one bedroom apartment, perfect size and great taste with style. I will recommend others to go to Ashley store and I will recommend they speak with Joe he is a very helpful nice man. Joe did not rush me with what I was looking for. I felt comfortable with him and Trust worthy to believe that he will find exactly what one is looking for or needs for their home or apartment. Thank you

It’s was awesome, from the time in entered the store, Miami Ramos recognizing me, and them till we talked about furniture and deciding what to get. He help us through the whole process.

(Translated by Google) Excellent service (Original) Excelente atencion

“Excellent service from start to finish! The staff was helpful, patient, and knowledgeable. I felt well taken care of and found exactly what I was looking for. Highly recommend this store!”

Josh was a great help to guide my family to finding the best possible mattress for us.. Mr Miami was also a great guide to us to finding and financing a bed frame and couch.. truly one of a kind salesman couldn't ask for better help then today!

No haggling and they were very informative before we purchased. Very nice representative named Josh He was very helpful👍

Debra and her manager were great. Very friendly and knowledgeable.

Great service

The salesman was very helpful and went out of his to make sure I got the furniture I wanted. Thank you very much

James and Rudy were very kind, helpful, and personable. I very much appreciated their knowledge and no pressure approach. We are excited for our new living room and bedroom set and look forward to future purchases with them.

Hector is THE MAN

Sales person Awesome need more like her!!

We had a good experience our sales representative was very nice and we what we were looking for at a good price

Ashley was amazing and so patient. Awesome experience.

Josh Garza was very helpful, and very patient with us. We will continue business and send people his way for future home interior needs.

The young saleslady (Bernadette)) was very friendly and helpful. I would definitely refer a friend to her for their furniture needs.

James the salesman was wonderful, very patient with my mom who was indecisive. Overall great experience.

Real patient sales representative. I knew what I wanted and she helped me. She showed me different options with working in my price point. I’m going home happy customer. This store also has a small jungle area for the children, which is always a plus when you are trying to work out a cost. Came to edit my review. I have still not received my furniture. None of my information was right maybe I would’ve gotten my item sooner. I am still waiting. Hopefully this week, I will get it as scheduled. I have heard from other people Ashley furniture is not a great place to furniture. Now I am seeing why.

Friendly customer service no pressure tactics a large selection of choices qual products and affordable prices

Rudy Benitez was amazing!! I can’t wait to enjoy our new living room!!

Quality furniture and Excellent salesman. Thank you Rudy Benitez for all your help!!

Great service with the gentleman who sold the couch and the staff.

Marcus Bennett was very helpful today and very knowledgeable

They really work with you to get the best price for you. I will definitely come back.

James was a huge help. He showed us so many choices and explained pros of each. He made financing and delivery easy too. We will be back!

James was very helpful with giving us options and well informed of his furniture. Very courteous.

We had such an amazing sales rep here at Ashley. She did an amazing job, and help us in every way. If anyone is looking for a new set for your home, whether it’s dining room, living room, recliners, accessories, go speak with Debra S.

I had a great experience purchasing a mattress from Ashley Furniture. Melissa and Bernadette were both incredibly friendly, knowledgeable, and thorough throughout the entire process. They took the time to understand what we were looking for and made sure we felt confident in our choice. Their professionalism and attention to detail made the experience smooth and stress-free. Highly recommend asking for them next time you’re in the market for your home needs!

Good customer service

Very helpful and was able to leave with what I needed !!! Will recommend

Your service person Ms. Capetillo very professional and helped my wife and myself in every aspect during our visit and guided us throughout your store and was able to help us find the furniture we were looking for. Also your entire staff were very cordial, made us feel at home. Kudos to everyone there.

Joe was super helpful in our purchase of our new bed! All of the coworkers were very nice and spoke to us as we walked through the store!

Quick turnaround

I went into Ashley’s furniture to take advantage of the sales for Labor Day weekend. I purchased a new home and needed all new furniture. I do not enjoy shopping for furniture because I am cheap. I like to save and I had a horrible experience buying appliances from Best Buy 2 weeks prior. Miami and Joshua were patient and helpful, offered suggestions and helped me pick out bedroom, dining, and living room sets for my 3,800 square foot home. If you are looking for quality customer service, knowledgeable and experienced business employees I would strongly suggest working with Miami and Joshua.

I was looking for a small reasonably priced sectional. I am elderly and on a budget. I am so grateful to Hector Femath and Lexy for going above and beyond to get me a lovely sectional that I can afford. Thank you. Ms. De Leon

Miami Ramos was very knowledgeable of the styles and fabrics and gave us space to look around , amazing salesman 🤩

Had gone to 2 other furniture stores before we ended up here - Miami was absolutely amazing! Showed us around a bit but then stepped away and let us shop with ease and confidence! He made the experience enjoyable - just ask for Miami when you get there he’ll take good care of you!

Our new salesperson was very nice but extremely pushy.

Huge showroom with plenty of selection. We were helped by Hector who let us take our time, change our minds and was able to answer every question we had. The furniture felt and looked great.

Such an amazing experience me and my family had at Ashley’s furniture. Melissa was wonderful with every step of the way and very patient with us as well and very thankful that she got us everything that we were looking for. Thank you Ashley’s furniture.

(Translated by Google) Very good service and easy (Original) Muy buena atención y facil

Javier was very helpful and informative on helping me purchase a mattress

Mr. Joe was so nice, polite, and very good about letting us know about the living room and dining room furniture. And to get us financed.

Excellent Customer Service by Brandon Acosta!!!

Javier was great to work with, made our purchase fast and easy!

Very helpful and a lot of selection to choose from

S alesman was really helpful in everything!

Greta place and very welcoming.

Joe Balderas was respectful and courteous. I told him what I wanted to buy and I wanted to see the item first, he showed me the dresser I wanted. I then placed the credit application. I was in the store for about 15 min. In and out. Thank you Joe in future if I need any other furn. I will ask for you. If anyone asks me where to get furn. I will highly recommend you Sir . Thank you. Mr. Joe Balderas.

I had a very pleasant and enjoyable experience the sales person Debra was very professional and friendly she was very knowledgeable and stayed with in my financial needs I will recommend Ashley to all my friends, thank you, Marcel Ferrari

It was a pleasant experience. The gentlemen that did the setup were patient with us as we moved the furniture around to find the best setup. They were very professional and we really appreciate there help

Excellent customer service. The sale person was very good and easy to communicate. Great experience!

Everything was great.I was interested in buying mattresses. So,showed me the differences how they feel.Answered every question and took their time.I got a great deal on their sales.I'll be going back again soon!

Miami is the most helpful employee here.very attentive and great. super smart and experienced in couches. he really sold the couches for us. awesome chill dude!

Melissa made my decision between two sectionals as simple as can be! She is an amazing asset to Ashley furniture.

The item we purchased was in the discounted area and we still got an even better deal! Thanks for making our experience quick and easy!

Had casual walkabout until we found what we liked...the price was great...and she was HAPPY

Thank you James for all the help very good service

Miami is the man! Doesn't skip a beat, know exactly how to help a customer as soon as you walk through the door. Felt like we were childhood friends thanks for all the help, my wife and I are pleased with the couches we're getting!

Ok well the customer service was great. Got us the furniture we wanted at a great price, however the delivery fee was a bit more than what we wanted to spend so we decided to pick it up from the warehouse. Yes we were willing to drive to New Braunfels to get it. At no time did we get told that the mattress we purchased with the bedroom set wasn’t available for 3 weeks. We’re still in the process of rectifying this issue. Let you know how it turns out.

Mr. Joseph Villanueva was very polite and listens to everything I needed. And very informative about all the questions I was asking him.

Our salesman, James Gaddis, was very knowledgeable and helped us find the perfect sofa. Highly recommend.

Friendly staff, Brandon was very helpful. We were very pleased with our purchase.

Miami at the Ashley furniture on the southside of San Antonio was so helpful. He took the time to hear our needs for a bed and couch and walked us through our best options!

I had a pleasant experience when browsing for My item. The representative was very Polite and professional. He gave informative Information on the item I was interested in. I would recommend going to Ashley's, they Have a lot of selection to chose from.

Joe is an excellent salesman , answered all of my questions about the furniture I was purchasing and great prices.

Hector was great no pressure no rushing us to make a decision my wife was happy with what we purchased will go back again

Javier was such a great help! He’s exceptional! Our previous sales person wasn’t like this .

Friendly and very professional. Great will definitely come back 👍

I went to the store with something already in mind. Nick helped me right off. The bat took me exactly What I asked for and purchased in no time at all. No mass no fuss thanks, Nick.

My visit was wonderful. Mr. James was great. I I was very impressed with the way he treated me such a gentleman. I would definitely recommend you. Thank you so much.

We paid for delivery the salesman told us they would take our old mattress. But they declined and we contacted customer service. They told us they dont take old mattresses but yet our salesman told us they would. Them taking our old mattress is the only reason we paid for delivery.

Thank you Brandon. Thank you Ashley Furniture For having such knowledgeable and professional employees 5 stars to you

We had a fantastic experience at this Ashley Store. Javier greeted us at the door and showed us exactly what we were looking for. He answered all of our questions (there were MANY) and was so patient while we decided what to do. I got exactly what I was looking for.

Great store and Great service from nick. Thanks Ashley store.

Miami helped us, he really knows his stuff when it comes to sleeping. He made buying from Ashley's an enjoyable experience. We will be back 😁

Purchased my new sectional from Javier and Miami today. They made the buying process so easy and weren’t pushy at all. They both were able to answer my questions and make me feel well informed about my selections. I am very happy with my purchase and the excellent service I received.

Thanks to Miami we were able to make great decisions for our new furniture! Miami was great! Very professional and knowledgeable on the products! When we are ready to continue adding on more new products, we will be seeing Miami again!

Very impressed with the selection they have in store. The customer service was excellent thanks to Mr. James Gaddis.

Satisfied

Great experience! Our salesman Nick J was very helpful and provided great service.

Rudy was very polite and professional. The entire sales team was very inviting and friendly. I highly recommend this establishment to anyone who is interested in purchasing furniture. You have a lifetime customer and will recommend this store to my family and friends.

Awsome experience very helpful and made sure the salesman got what I wanted his name is Hector Femath

James was great and very detailed made it quick and easy to make a purchase. Thank you James G.

On arrival to store was greeted in a very friendly manner. Was asked what we were looking for and assisted to selections that may fit our needs. The store had many options to choose from. Mr Benitez assisted us and was very courteous, respectful, and very helpful throughout the process towards our purchase. Would highly recommend this store/location.

Joe and James and the store manager awesome team....

Great attention to the customer, great attention to detail and listened to the customer

Excellent customer service from the staff. Special thanks to Melissa and Joseph for being so patient and attentive!

Ask for Miami, the guy is awesome and looks out for the customer! We’ll definitely be back.

Beautiful furniture. Excellent customer service. Great quality furniture. I've purchased from this location numerous times. Ask for Joe!!

Great service!!!

Melissa your sales associate was super helpful! She was very detailed and super informative about your inventory.

Very professional and patient with us. We went in with only a general idea of what we wanted and after a few hours they were able to help us narrow down and find everything we needed.

Very helpful and friendly

Minus the fact that on Ashley's website the couch was $100 cheaper than the store we found exactly what we wanted and our salesman was very friendly

I had a great experience at Ashley Furniture yesterday! Mr. Gaddis was extremely informative and helped us every step of the way. He answered all of our questions with patience and made the entire process smooth and stress-free. Highly recommend asking for him if you’re planning to shop there!

Miami, the salesperson was patient and amazing! Very friendly and professional. Great customer service and experience. Would highly recommend this location.

Cannot reach anyone regarding a delivery on order placed 5/30 & paid in full at that time. Placed on hold. No return call from Dezavala store manager & sales rep Dan says he can’t get their moving company to respond but won’t give their info. Stephanie Trevino advised she would get back to me but it’s now been 48 hrs.

Had a great experience shopping for our new bed set thanks to Miami Ramos for his amazing service very well appreciated

Had an amazing experience at Ashley’s Furniture! Melissa C. was an absolute gem to work with. From the moment I walked in, she made the process smooth, stress-free, and even fun. She was incredibly kind, knowledgeable, and attentive—always ready with helpful insights and never pushy. You could tell she truly knew her stuff and genuinely cared about finding the right fit for you. If you're headed to Ashley's, do yourself a favor and ask for Melissa. She made the whole experience feel personal and effortless. Five stars all the way!

Great customer service

Melissa C. Was very helpful. She took her time and didn't rush me. I felt welcomed and encouraged to make a purchase that was good for me.

James was extreamly helpful, friendly, informative, knowledgeable in the construction of the sofas we were looking to buy. Very pleasant experience.

Brandon and melissa where very helpful

false advertising everywhere, after years of loyal service I don’t think I can continue business here

Extraordinary Customer service By Miami! Words cannot say enough of his ability to guide us and help us in choosing our product! Amazing salesmen who seems to give his “ALL” to his customers!

Melissa made the process super simple and was extremely friendly and knowledgeable. She answered our questions and showed us a few options. We originally went in to just browse around, but she was so welcoming and engaging we decided to make the purchase then and there. If you are thinking of stopping by this location make sure to ask for Melissa!

Very pleased

I have purchased two separate occasions one couch and coffee table, the next time was the matching end tables, the people at Ashley’s are so friendly, knowledgeable, and work hard to get you the best deals. Keep up the great work

Miami Romos was the sales associate that helped us look for the perfect gift for our dad's father's/birthday day gift. He was very helpful and greatly helped us out by giving us a discount on the warranty. Very friendly, understanding and answered any questions we had. He gave us space and time so we didn't feel pressured or rushed to make a decision, which was much appreciated. 10/10 would love to have him help us the next time we want to buy something from Ashley's.

Political Views need to be kept off the business table. Mr Hector was wonderful and doing great until Mr Miami Ramos needed to come help with financing and sales. Mr Miami Ramos stated his political views which we ignored and proceeded with business but then again Mr Miami Ramos voiced his view on another political issue and that issue hit too close to home and made us uncomfortable. This showed a lack of professionalism and character.

Joesph Thank You

Miami and Lexy assisted us with buying a new dining room table. They were quick and made the process extremely easy. 10/10 would recommend coming here for your furniture! These two are the A team!

Absolutely recommend talking to Brandon, he was very helpful and knowledgeable. Wonderful experience over all. 10/10.

They were real determined on giving me the best deal I was really satisfied about my experience there

It was great our sales person was very helpful.

Great customer service. They didn't follow me around like a vulture lol just enough to appreciate the help. Thank you Joe

Ask for Melissa at the store she will give you the best deal

Nick was my sales person. He answered every one of my questions and let me tell you he went above and beyond to help us find the right couches for me and my family. If you ever at Ashley's furniture make sure you ask for Nick

Great team with good furniture selections!

James was great

Javier is an awesome professional... truly caring!

Very helpful, but what app do I go on to make payment?

Good experience. No pressure selling tactics. Representative was awesome. Bought 2 recliners. Have not received them yet. Excited to see and use the recliners.

I went to Ashley's showroom on Saturday. James Gaddis was very helpful in helping me find a recliner that met the options and budget I was working with. I didn't make a decision that day. On Sunday I called back to purchase the recliner and spoke to Miami. He was very helpful in walking me through the process of purchasing the recliner on line.

Brandon A . saved us gas and a headache ! We planned on furniture shopping all day , Ashely’s was our first and last stop . He helped us find exactly what we wanted and under budget ! Now we can go get sushi with our savings !

Everything's okay just tell me I think by Tuesday as soon as they did deliver our free and more the afternoon thank you for responding

My first time ever at ashley furniture store and it was such an easy and great experience. Right when we walked in Javier introduced himself. We were very doubtful that we would be able to get new couches. Which is what we went in for. With the help of the team we were able to get what we were looking for. Thank you Javier for being so patient with us and helping us find our new couches. Best customer service!

Great service and experience

James was great! Thank you!

We thank everyone at 7010 S.Zarzamora San Antonio TX 78224 for being so kind and patient with helping us get the sleep mattress that's right for our body, also Thanks 👍 Sleep Expert Mr.Miami

Great customer service and nice merchandise Thank you Mr James Gaddin

Sales person Joseph Villanueva was so attentive with us from the start we went in store. First by offering us cold water, then I told him I was looking for mattresses. We'll he showed the different styles and the functions each model does. Which was very educational to me. He's a very impressive salesman.

Salesman help us inform us on the sales and deals to compete our living room purchase

The associate, Melissa, was very knowledgeable and helpful. She’s a very excellent salesperson.

Very professional

Lexy was amazing!!!

This was my first purchase with Ashley Furniture, and I couldn’t be more satisfied! The assistant sales manager Elexia provided outstanding customer service—friendly, helpful, and attentive. She was able to price match without any hassle, which I really appreciated and I didn’t even know this was offered through Ashley Furniture. The delivery is scheduled quickly, and everything about the experience has been smooth and pleasant. I’ll definitely be coming back to Ashley Furniture for my future furniture needs. Big thanks to your team for the great service and price matching!

They didn't have the sofa and loveseat I wanted, but they helped me find a good alternative and a few accessories. I had fun, the salespeople were professional and helpful.

Nicolas was knowledgeable, friendly, and extremely helpful. He helped me find the perfect sofa for our space and our family.

I love it. Thank you for your professional employees!

Understood what I was looking for & worked with me on the purchase.

Melissa was very friendly and helpful. Gave us time to really figure out what we wanted.

My wife and I had an amazing experience!!! Javier was super patient, easy-going ,and most of all knowledgeable. He was able to help us choose everything we wanted and his creative vision helped us decide what we dreamed of. THANK YOU JAVIER you are the BEST!!!! You made our furniture dream hunt stress-free. Moving into a new home is stressful as it is so thank you for your Great energy, good vibes, creative vision, your personality, and super easy process. THANK YOU

Rudy was absolutely wonderful! He answered all of our questions and was extremely helpful. We definitely enjoyed our experience and will be back.

We got great and fast service. Rolando was very helpful.

Rudy Benitez was AWESOME! He is very professional, approachable and knows his furniture.

I had an excellent experience working with Melissa in the sales department at Ashley Furniture. From the moment I walked in, she was warm, knowledgeable, and genuinely attentive to what I was looking for. Melissa took the time to understand my needs, offered helpful suggestions without being pushy, and made the entire process smooth and enjoyable. Her professionalism and customer-focused approach made a big difference. I highly recommend asking for Melissa if you’re shopping at Ashley—she truly goes above and beyond!

Joe, was very helpful and professional help me with my living room set great deal I highly recommend Joe thank you so much greatly appreciate you

MARCUS WAS GREAT

Our last sofa purchase was 12 years ago from Ashley's on SW Military. Yes, they were great quality and lasted this long, so it was an obvious choice to return here again. Rudy and James helped us select the perfect set for us! We were pleased with the time they took to answer all of our questions and to show us all the options they had. Thank you again for your amazing customer service, you made this purchase memorable and we can't wait for them to be in our home!

Manager Rudy personally provided excellent services! I purchased 2 tables and he loaded them up in my vehicle’

Miami was the best customer service person we’ve ever had anywhere. Perfect balance of giving us space and informing us. My wife has had pain in her shoulders and back from the mattress we’ve had for 3 years, Miami had the knowledge of how to tell if a mattress was good or not and she immediately felt a difference. We went to several mattress places when we first bought ours and none of the them knew how to help. If you’re needing to find a mattress for a specific problem you’re having, Miami is the guy to go to.

My husband and I had a great experience with looking for a couch at Ashley's. The furniture specialist Melissa was very patient with us, hearing us out on what we're wanting. I really appreciated the opportunity to look around the store to see if anything catches our eyes and did a process of elimination and to review demonstrations of what our options would look like. Overall, the experience was truly amazing and we both greatly appreciated the service.

Miami Ramos was wonderful. He made it easy for us to choose what we wanted.

Rolando was very helpful. We explained to him what we wanted and he delivered. Overall a great experience.Rudy and Rolando are the best

We walked in looking for a carpet and ended up purchasing a mattress and base with Joseph help at the location on Zarzamora who was patient and answered all our questions. He is the reason why we continue to shop at Ashley

Rolando was great. No preasure sales. Let me look. Told me where to look for what I wanted and advised me on the best deals on what I wanted.

Really good service courteous salesman manager is very friendly beautiful selection of furniture.Great experience

Very nice

Amazing place helpers get a bed the right one with the right price and with a pillow awesome Love the place almost fell asleep there

Second time here has been great

Friendly, efficient sales team. Thank you

Great customer service

Lexy was our salesperson and she was TERRIFIC!! She went out of her way to make sure we had everything we needed. She went ABOVE & BEYOND for us!

Great customer service, the sales people were very friendly and knowledgeable, very happy with my experience.

Worst. Don't go there

Friendly professional and especially a pleasant attitude

Justin was my sales representative at the SW Military store today. He was kind and courteous. He provided me the time I needed to explore the many options to select from—he didn’t rush the sale. I found and purchased a beautiful sofa, and I know I purchased quality.

I got a great deal on the couch here. Try to work with Javier if you can! He’s great.

We had a great experience, Melissa was very helpful and we were able to get an amazing sofa at an incredible discount

The driver and his helper did a great job.Thank you.

He was personable, had a fantastic demeanor and great customer service skills. Worked with me on negotiating a price on the item that I bought from him, all in all a very good experience. No one else in the store even greeted us, much less looked up from their cell phones as they sat around the table oblivious to anyone walking by.. In short, he's great, buy from him and no one else there since they didn't bother to even care in the slightest.

The guys were great did a good job thank you

Brandon is a substantial salesman. He took his time to explain from A to Z. Great youngman.

Richard was extremely courteous and helpful. He knew his job very well and made it a great experience

Miami gave my husband and I the best experience we have ever had at any furniture store. I was hesitant to even go inside but he has seriously changed my view. He was patient and very knowledgeable about all the mattresses and found what was best for us. Was never once pushy about anything. Definitely going back to this location! Thank you!!

Amazing customer service. A kind gentleman took the time to go over prices and options. Definitely look forward to decorating with Ashley furniture.

My brother and I had a great experience shopping with Miami and Javier. We are hoping the delivery as experience of our new furniture is very smooth as well. Gracias, Ashley's Furniture Store.

My wife and I who we are too visual, impaired people, went today to purchase a couple of things for our house. And we had some excellent customer service, the person who took care of us say was very patient and very willing to show us around the store, also help us fill up the application to get approved for our credit card, we really appreciate all the help that we receive today.

Great experience

Thank you Mia for making my purchase fast easy and pleasurable.

Store manager rudy was such a great help! My sales guy was very patient not pushy and very helpful. Also kind of creative. My bad experience at another Ashley store made it hard for me to come back in but Sales’s guy & store manager made a huge difference on me wanting to come back a huge thank you both!

I went in looking for a new sofa set and mattress and got greeted by Nick he was great helping me out, James and Melissa helped out in the sleep gallery and were awesome! Overall experience was perfect I wouldn’t shop anywhere else! Thanks to Nick, James and Melissa I was able to get everything I needed and came in for!

Rudy was a great person to deal with! Made it very comfortable and explained everything.

James was a fantastic salesperson. He was very transparent and honest.

Brandon and Nic were amazing, so much communication between them both Great team work We didn’t get approved but were able to still sell us a sofa set and our new tempurpedic bed cash They were so funny it wasn’t a boring sales pitch they bought us quickly we will be back

The sales guy Javier was very friendly and professional at all times without applying any pressure to buy. We are more than likely to return and deal with the same person due to his professional manner and the way he approached us.

Salesman Miami did an excellent job in explaining about everything and helping us find exactly what we were looking for.

Great help from sales person!

The customer service representative, an older gentleman, was friendly and helped me quickly get some furniture. However, he up-sold me quite a bit, which I understand is part of his job as a salesman. While I appreciate his efforts, I still didn’t appreciate the excessive up-selling. He did ask about my budget, so I guess I should have pushed back a bit more. Nevertheless, I’m giving a 3/5 star rating. The main reason for this is that I noticed a lot of scuffed furniture. But in the end, it was a decent experience & would recommend coming if you are looking for furniture at a reasonable price.

Javier helped us, he was amazing. Explained the best options for what we wanted. We brought a couch for a reasonable price.

Friendly, professional and knowledgeable

Everybody was awesome! Rudy did an excellent customer service 👏

Everything about the Ashley's Furniture on SW Military Drive is awesome. The store is well stocked, the employees are very helpful. Miami, my salesman was very easy to work with and friendly, but professional.

Miami helped us today and he was fantastic definitely recommend him we will be back

Miami and Joey definitely did everything they could to get my little family what we went in for. They definitely are who you need to ask for help. Miami was very well educated on the furniture and was patient with us. He made this experience an unforgettable one with the information he provided. Definitely going back with him for my future purchases .

Great service.

Went in to see their inventory and walked out with a brand new living room set lol a huge thanks to Miami Ramos he was on point with every detail and showing us different sets and choose the one we were comfortable with I highly recommend him 🙏🙏🤟🤟🤟

Great service, attended me and my family very well and answered any inquiry we had!

10/10 recommend.. I was on the look for my daughter’s big girl bed set and cannot complain. We were treated amazing by the staff. Walked out very happy and content!

My salesman Javi was very patient. I was indecisive with what sofa I wanted (so many to choose from) but never once did he rush me or pressure me. I highly recommend going to to this store on S Zarzamora. Thank you Javi!

Brandon was pleasant and patient...thx Brandon...

The experience was great , Mr Gaddes was very helpful and showed me around the store pointing out items that might interest me and what I was looking for. He was very patient and allowed me to change my mind a couple of times without once being impatient. I found something I liked and he wrote it up and gave me all the info on total sale and delivery date. Once he checked if the items I wanted were available. He ordered it and the sale was finalized. All in all it was very pleasant. Thank you.

Javier was the right guy to go too, He was really professional and got us what we wanted, thank you again 🙏

Professional and friendly

Pushy sales people I just want to watch on my own not someone following me around plus once we said not to a sales person on the pricing he got mad and told my husband did you just bring her to look or what and he proceeded to walk away very mad that was so annoying the sales person was an older men with glasses and he was chubby he so rude I just left to Rooms To Go where they give me my space and I ended up buying the whole set for an amazing price!

Brandon Acosta was really respectful and patient with use. He explained every detail on paper work and warranty.

Melissa and John were very helpful and friendly. Can’t wait to get our furniture delivered.

Mami and his team were great!!! My granddaughter and I had an easy experience & walked out with a chair i am excited to receive. We will be back in the future.

Excellence in All areas of a great sales person. Javier Rocks!

Hello. Our experience was GREAT! The only problem is that the nice Mr. Bennett told us to look around & make ourselves comfortable. We did, but as we were driving home, my wife suddenly had an allergic reaction to one of the pieces she sat on. She broke out in hives all over her body. Please look in to either cleaning the furniture in the showroom floor or please check to see how the furniture is being cleaned daily.

My person that helped me was Joe Balderas. He took the time to listen to my needs and had the patience to show me several pieces. Went in to price a recliner and left purchasing a sectional. Joey also helped out and those 2 got it done. Thank you for an awesome painless experience.

Have had good experiences with Ashley furniture in the past but nothing but problems since ordering from this location. Furniture arrived damaged and getting the run around. The sales rep. Javier advocated that ordering in the store vs online you have a better experience and less issues with delivery, and if unsatisfied or anything comes up give him a call. This is all proven to be untrue.He is unreachable and lied about the resolution and return policy. Would advise against shopping here, deceitful practices. Below reply is auto generated and not from the owner. They do not care about damaged furniture or honoring what they say.

Great quick experience I was in and out in about 30 minutes to 45 minutes, found what I needed got approved for a credit card right then and there! 100/10 I would definitely be going back.

Miami made me feel very comfortable with my purchase and understanding of my financial needs. Everyone was so kind!

Miami was extremely helpful and knowledgeable. It was a pleasant buying experience.

Everyone was very nice and professional.

Very Nice show Room, Joe Balderas our Salesman was very helpful answered all our questions sufficiently, very professional we’ll definitely be making another purchase with Ashley in the near future. Thank you Ashley team and Mr. Joe Balderss. Excellent customer service!!!!

Kayla was so helpful! We went in on a budget, thinking we wouldn't get a good couch just decent. But Kayla started helping us with discounts on a couch me and my husband fell in love with that was way out of our budget. She was very understanding and kind. Thank you Kayla for making our experience go smoothly!

the salesperson .courteous and patience to explainevery detail I needed tono about the item I wanted to buy

Melissa was wonderful. Patient and not pushy. She was very helpful.

Very good experience sales people very professional.

Very helpful and informative.

Javier was so nice and informative, not to mention very helpful. I didn’t feel like the normal uncomfortable high pressure sale. Got exactly what I needed and was out the door in no time. I will be back for future furniture needs.

The service provided was excellent. Walked in with no intentions on purchasing but only to look. When we found something we absolutely loved Gibbens (I believe was his last name) was beyond helpful in making sure we got exactly what we wanted. Not only did we leave with one new bed but 2 new beds, & 3 bases. Our whole family is now taken care of. We will return when ready to upgrade more furniture.

Got help right away but as soon as I wanted to leave they kept tryna sell me on stuff

Friendly prompt and efficient

Miami was very helpful and helping me what I was looking for his customer service is very good Would definitely go back to him for any other furniture needs

Awesome customer service

Very friendly and professional. Salesman was very helpful and courteous. Store was very clean and set up beautifully. Will definitely visit again for my furniture needs

Miami was great he helped us find the perfect piece for our home! Everyone was very attentive and helpful!

Go see Dr. Miami at the Ashley’s on SW Military and Zarzamora! My guy is so fly you’ll feel the NEED to buy. From the moment we walked in we felt welcomed. He was genuinely interested in helping my wife and I finding the perfect dining table at the best price. If you want your space to shop around and get a feel for furniture on your own terms then this is the guy and store you want! Thanks again Dr. Miami, I will definitely come back to you in the future.

Arcadia took great care of us to make sure we got exactly what we wanted. Excited to receive our new furniture!

Melissa was the BEST!!! She was so patient and knew exactly what we were looking for...I will definitely be looking for her in my future purchases!

Customer service was excellent and very professional and very knowledgeable

Miami was great helped us find everything we needed

Sent me a private sale offer: 0 % Interest until January 2030 $ 0 down today. Then in the smaller text it says "Promo fee of 2 % of amount financed will be included in required monthly payments" That equates to 26.89 % annual APR. Does these idiots think we are stupid. This fraudulent and stinks badly. I will take this to Texas attorney General.

Currently just reached out to the Better business bureau and now writing to the local news outlet. I have emails dating back to September of 2024 I have been waiting for my furniture. They delivered a dresser and nightstand. I was told I would get the second nightstand and my bed at a later date. I still have not received it 5 months later in February of 2025. All I’m told is they scheduled it so it’ll come then the day comes and it doesn’t show. I am told I cannot return what has been delivered so I have no option but to wait or I would have a mismatched set if I bought the bed and nightstand elsewhere. DO NOT DO BUSINESS WITH THEM. My husband is disabled and our bed has been on the floor as we wait for our set. Ashley does not care about their customers.

Salesman great service and polite

Great Service and helpful sales person !

Great customer service.

Melissa was great. I had an immediate need and she was able to get me exactly what I needed in the time that I needed it. From the beginning she listened carefully, asked all the right questions and we were in and out in a timely manner. Thank you!

Christian Rodriguez is a very good salesman. He didn't push us. Gave us time to make our decision.

Worst place ever..they will charge your card then make you wait a week and say we dont see it on our end but yet give you a receipt that says zero balance..then my husband goes to pick items up and they entered it as lay away when clearly it was paid upfront..Miami is nice to you at first until you start asking questions about your order or expressing your concerns but clearly told him I'm not the one..their customer service is very poor. I had to call corporate myself and tell them my situation and had to wait a few days again to get things finally settled..never again definitely go elsewhere

Super hospitality!!!!! Nice and clean store Welcoming awesome 🫡🫡🫡🫡🫡🫡🫡 👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻

During my visit Kayla was an extraordinary help! Her product and business knowledge definitely made the experience everything! When you visit, be sure to ask for Kayla Goff

We are very happy with the delivery and setup of our new couch. We are so excited to start using it.

Great experience. Miami was very knowledgeable and helpful. We came out happy with our purchase!

miami and melissa were great to us! thank y’all again!!

Our experience at Ashley Furniture was great. Melissa was great. She was extremely knowledgeable in what we were looking for. She didn’t try to upsale us. She listened to exactly what we wanted and helped us find the best fit! Will be back again.

Salesman Miami was very knowledgeable and met all my expectations. I left very happy with my purchase.

Very welcoming very informative great employees will come again

Great experience and customer service. Rudy and James made buying furniture fast and easy.

Ashley has real sense of humor in their hiring for sales people on the floor This particular employee is not what I believe Ashley would want representing them....this guy just kept following us even after we told him we were just looking cause we really didn't know what we wanted for our living room....so we find what we wanted and of course this guy is right there... this guy wraps up the sale in record time Doesn't explain the financing I asked him & he said all the paperwork is in your package I get home to read over the paperwork of course there was nothing in there.....this is the second time I make a purchase with Ashley and believe me will be the last....

We purchased a bed + mattress in cash back in November of last year. Miami was our sales guy and he was great…until he wasn’t anymore. He spent couple hours with us the day we made the purchase and sold us with the Black Friday sales they had at that time which included waiving the delivery fee of $300+ if we spent a certain amount of money, which we did. From here, everything went south and sorely tainted the whole experience with Ashley. Til this day, they have not held up their end of the full deal. Miami promised us that 1) our mattress would be delivered on a certain date. It definitely was not so we reached out to him the following day and he said he would get his manager to look into it and that someone might have messed up our order. We never heard back from Miami after this. The rest of our furniture was expected to arrive the following week. Due to the mixup and someone on their team dropping the ball with the mattress delivery, everything got rescheduled further out so they can deliver altogether. By that point the store manager, John reached out to us to help coordinate. He was helpful. He apologized to us for the poor experience and said he would issues us a full refund of the delivery fee $300+ AND an additional $200 for the inconveniences. At that point we realized Miami messed up and charged us that delivery fee when he wasn’t supposed to. We eventually got the refund of the delivery fee after John had issued it as a credit instead. However, til this day we have NOT received the remaining $200 that was promised. Additionally, when the furniture finally came, they were missing a leg for the dresser (which took another week+ to get re-delivered) and the bedframe had a defect. We informed John immediately of the updates and he said he would get on it. It took us following up with him days later for an update for us to hear back on anything. He blamed the third-party delivery service for the delays. Finally he put me in touch with the delivery company and they reached out to coordinate a delivery of the updated bed frame btw Christmas and nye. The day came and went. No one showed up. I have followed up twice since then via email with NO response. Since then I have reached out to the store manager requesting the $200 refund as promised and no response. This experience with Ashley has been a disaster. Highly don’t recommend due to the lack of communication and accountability.

Great service!!

Miami and Marcus did a phenomenonal job in educating us on the purchase of a new living room set as well as a new mattress. Highly recommend Ashley's for all your furniture needs.

I was so excited to be able to finally get a king size bed. I went to Ashley Furniture because well it's Ashley, the sales representative Miami and & Jose attended to us and we ordered the frame and matress...so we thought. We made an appointment to go in and sign the paperwork & I paid the balance for the matress, that i was told was not covered by financing, almost 900 dollars. We were ok with that because we wanted the bed and understood the rest would be financed. Come to find out the matress was never ordered and I only had a delivery for the base. I brought this issue up to the sales rep. he said that he was going to fix it but come Monday I called again and found that the matress was still not ordered. When I told the rep. that I was going to cancel the order because what am I going to do with a king size base and without a matress his response was "it didn't matter because the matress was never ordered and technically i didnt have to cancel it" he said he did what he was supposed to and blamed the corporate office for the matress not being ordered!! Then proceeded to say that I needed to sign papers to order the matress. I was completely baffled because I paid almost 900 dollars for what I thought was the matress. I was so upset how was I charged this money but the item was never ordered. I went into tbe store and spoke to the rep again about these issues. Regrettably there was no accountability, instead I was told that it was my fault the sale was bad because I didn't give him enough time. I asked for my money back and he said that i would get it back in 2-3 weeks. I asked for the number to corporate so I can follow up on the reimbursement but was told that even if I called them I would get the run around from them and would not be able to speak to anyone there either and would get the run around from them as well. As for my almost $900 reimbursement, they charged me $350 for a matress protector that is not reimbursabale and it is going to take awhile to get the rest back. I was NEVER told I was paying for the matress protector!!! was just given the protector and told to keep the matress protector on the bed for the warranty, not that I was paying for it!!!! I was lied to, taken advantage of and they basically stole from me.....I do not recommend this Ashley location to anyone. They only cared about the sale, not the customer or making sure the items were ordered and delivered. WORST EXPERIENCE WITH ASHLEY FURNITURE. I AM REALLY SAD ABOUT HOW THIS SALE WENT. I DO NOT RECOMMEND. FYI THEIR RESPONSE BELOW IS AN AUTOMATED RESPONSE TO SAVE FACE....THEY DO NOT REALLY CARE.

Miami was amazing!! He was so patient with us as I was choosing a new sofa. He showed me all of the options that had the features I was looking for. He let us browse the inventory without pressuring us. We found the perfect sofa for our needs and he made the purchase easy for us.

Salesman was very knowledgeable of furniture and explained very well Good service from him

Very friendly, knowledgeable and helpful!

Absolutely great

Kayla was exceptional sales representative. Thank you for your help.

I was looking for a bed and a living room set, and I found it here. This store has great prices and an incredible variety, not to mention the attentive and helpful employees. I will be back soon... Ashley is, without a doubt, the best.

Ashley furniture had a lot of furniture to choose from. The entire staff was very helpful and attentive to our needs. One specific rep that went above and beyond was Miami. He was very knowledgeable and gave a lot of advice on what works best. Appreciate all his help!

Melissa is awesome at her job. I was looking for a bed and matress and Ms Melissa helped out giving me so many options.

The only reason why I bought from here is because Miami, he knew everything I asked, and didn't pressure me to buy stuff I didn't need.

Fast and easy great service !

The guys name was Miami, he was a great person who let me check out all the mattresses for comfortability. I got one and I’m happy thanks again. Didn’t hurt that he looked like Robert Downey Jr either.

Greeted promptly and cordially, looking for recliners...shown several, then left to look all over the store. All of our questions were answered, and when we made our decision your agent took care to explain all details, set up delivery date and completed the sale. Very knowledgeable, friendly and caring...great shopping experience! Merry Christmas and Happy New Year!

Great customer service, we were well taken care of in all aspects. Thanks to Melisa from Ashley on SW Military Dr

⭐️ ⭐️⭐️⭐️⭐️ We felt love when we walked in the front door. Well taken care of. Our salesman James Gaddis was helpful knowledgeable patient and explained every step. James was very helpful and with his information (NOT UPSELLING) we decided on recliners that perfectly fit our needs and was over what we thought we would spend. So James did good for us and his store. It's a pleasure to do business with ASHLEYS and feel they are happy with our business.

Miami was great and was extremely knowledgeable in mattresses. So if you’re looking for a good mattress or even need help finding the right one I highly recommend him! The experience and process was simple and fast. He will educate you and make sure you are getting your monies worth! Update: guess he wasn’t the mattress expert he made himself out to be. Got a queen size mattress and king box spring. Now I will be having to drive to New Braunfels DC to pick up the correct box spring myself so close to the holidays. So if he helps you out be sure to double check the order yourself because my delivery driver is the one that caught the mistake.

Service was good. I have no complaints. The manager stepped in and gave us a good deal.

We came, we found, we bought. Found just what we were looking for, with helpful assistance.

Went in looking for a deal on a reclining liveseat, sales associates listened to our ideas and we found not only a loveseat recliner, but excellent service and at a very good price.We were very pleased with our experience.

Easy easy! Lots of selections not as pricey as I thought! Quality furniture! Our sales guy Eric was nice fast and polite

Miami was an awesome salesman. Not only friendly but very knowledgeable!

I found the same item on the Ashley website for $300 less with offers of additional saving. I feel sad that I cannot trust people that work in the store.

Rolando was very helpful, and very professional.

My salesman, Josep Villanueva was awesome. He showed me the area of the store I was interested, made a couple suggestions but stayed back letting me make my decision.

Attention to customer and explained everything well.

I didn’t think I’d be finding the perfect living room for us but thanks to Melissa C. we did!

Very good .

I love buying my furniture in Ashley those are beautiful and good quality.

Great!

Always love Ashley. No problems at all. Wasn’t always good like this!!

My wife and I were there to purchase a recliner and were welcomed immediately by Jim Gaddis. He was very friendly, helpful and knowledgeably. Purchase experience was very positive.

Your sales person was so professional and help me find just what I was looking for thank you much I plan to come bk soon

Did what i asked for will be going back.

Miami was a great salesman! He really knows his stuff and was great with my kids who tagged along. We felt very confident and comfortable in our purchase. He understood our budget and we did not feel rushed, or forced into anything.

When I entered the store. No one attended to me. I was there over 15 minutes. I had to find someone. He was nice and got the sale done. But delivery was set for a Saturday between 11 am to 2 pm. I needed another time frame. I was hoping for after noon. This was all done by text. No one called me. The next day I was sent another text to schedule by appointment. Again by phone. Now they tell me the delivery will take 8 days to get to me. I asked to speak to a manager. The young lady tried to get me over. I have been waiting over 20 to speak to their escalation team. So they have a lot of escalated calls. Not surprised. I’ve shopped at other furniture stores and I’ve been called and given options on the day to pick a time frame for delivery. I need the furniture by Saturday but after noon. They could make the delivery at 7 pm. I will still be here waiting.

Purchased a bedroom set for our daughter. To our surprise, we had to assemble the nightstand and the dresser. We have had to return and replace each one twice. And now putting the second dresser together and the same problem occurs to attath the drawer the sliding rails. Then they sent us a replacement nightstand and they gave us one that was already assembled, just to find out it was the one we returned. So they gave a new nightstand, which we need to assemble again, hopefully this one is not broken. This has been two months of calling, getting replacements, speaking to multiple customer services reps, just overall frustrating. NEEDLESS TO SAY LAST TIME WE WILL SHOP AT ASHLEY'S, AS LIFE LONG CUSTOMERS. ROOMS TO GO, YOU HAVE NEW CUSTOMERS HEADED YOUR WAY.

Very friendly and professional staff.

Awesome service. Warm, cordial and knowledgeable. A delight to have done business at this store.

Very nice friendly sales person very clean beautiful future.

Uriel is the best salesman ever!! He did not pressure me into making my purchase. He was very professional and patient.

Purchased a bedroom set and 2 recliners. My wife and I received excellent customer service from Miami Ramos

Kayla was amazing!!

Miami was incredibly helpful in finding all the furniture that I need at this time. He arranged deliveries, assembly and placement in my home to fit my schedule. Enjoyable experience.

I had just had surgery and needed a recliner to help sleep in & be comfortable. I called the showroom and spoke to Miami. He was great. My buddy went over to meet with him the next day and together they chose the perfect recliner for me and I am in heaven! What more can you ask for?

Mr. Rodriguez was a pleasure to meet and has a professional demeanor explaining product and procedures of delivering through. It was a blessing.

Very pleasant experience. Miami Ramos, was my sales rep. He wasn't pushy; very knowledgeable, patient, pleasant and kind. Highly recommend him.

My partner and I enjoyed our experience at Ashley’s. We especially loved Rudy Benitez, who was a promising and understanding salesman!

I talked to Joe B. I told him I was looking for 2 Power reclining loveseats with console for a maximumof $2000. He said he could deliver them for $2013. I accepted the the purchase. They were to be delivered between 2 and 5. They were delivered at 11:20 PM! And they were manual reclining. I didn't see the manual part until they had them in the house. I called to get the right ones. They were willing to exchange them for an extra $400 per loveseat. I said I really couldn't afford that to please just come get them. They said since they were already in my home they couldn't take them back!! They could exchange them, but couldn't take them back. I couldn't recommend this company to my worst enemy.

Saturday experience was good.

We were told that the we could design our couch, needless to say the only 2 couches we liked were not customizable. (Figures) Then we wanted to have the couch delivered before thanksgiving and made sure to tell the sales person he assured us that the couch would’ve delivered this coming weekend. NOW ITS NOW GOING TO BE DELIVERED UNTIL THANKSGIVING DAY😡😡😡 so on top of the caos of 30 people in my house now we have to deal with a delivery as well😡😡😡😡😡.

Great service and great products.

The delivery guys were professional.They explained everything about my new couch.

I called before we headed over to the store. The salesperson stated they had a special 1 dollar down for my leasing but could not do it

Nice. I had a great time With AMBER. Very professional and very informative. No rush or feeling pressured. I finally got my recliner after 3 years of always getting one. I got something simple. It's beautiful.

Kudos to staff et al

Miami was great and met my needs.

Ashley the best she was helpful and got everything done real quick and the all employees were real nice 🙂

Great sales guys. we got in purchased our couches set up delivery. Now we wait for delivery see mr. James or eric at the sw military location. Thank u Ashley store.

Our salesperson Debra was extremely helpful. The whole experience was fairly easy and fast.

From the moment we walked in, Miami Ramos took care of us! He went above and beyond to ensure that we got the best of what we were looking for, while also making sure it was the best for us, prioritizing our comfort! Miami was super knowledgeable and thorough in explaining each option to us! 5 star service, definitely recommend!

Very good experience. Employee was great. Mattress expert gave pretty good information. Would definitely refer someone here.

We came in knowing exactly what we wanted and Miami made the experience so easy and enjoyable! We are so excited to receive our new couch, thank you Miami!

We walked into Ashley Furniture on Military Dr. and we were greeted by Uriuel. He did an awesome job to help us find what we needed. He was patient and very understanding with my husband’s special needs. If you want great service and plenty of choices I highly recommend you visit Ashley’s and ask for Uriuel.

Anthony Solis was so helpful and full of promises, we went back to the store, too many times and then confronted him once by the third time he wasn’t no longer there, and that was the way with a lot of the managers and salesman that we dealt with whoever told us one thing they were no longer working there it was such a headache ! Oh my goodness such terrible communication between the store and the warehouse it is ridiculous! We had to go up to the store more than 10 times in total since the end of October when we got our furniture, we were promised a resolution from day one and it took many months before we had to go up there for the last time late November and speak to the manager Juan thank goodness he was able to help us . There’s too many names to remember, but between three and four salesman‘s and managers that helped us and had us running in circles with frustration oh FYI glad the one in the doctor coat that he wears proudly that says therapeutic on it which is pretty cool he probably got there for being there a year or something kudos to him, but I really thought he was a doctor . I like the furniture, but not the hassle especially getting our furniture delivered in pieces and they never got with the warehouse to come and pick up a coffee table did they promised they would have them come get it that never happened because we didn’t want it after all and then we got charged for it ugh!!!! I’m glad the manager was able to get somewhere after all these months, but not worth the hassle and I would not want to go in the ring of circles with them again. I definitely would stay away from mega furniture too I t’s right around the corner and it’s best if you just keep on driving by. Please check the product before you buy it. Make sure it’s not wood that will break like a toothpick just saying that happened to us , If you buy anything from Ashley furniture get in writing and get copies of any agreements or photocopies, get business cards with their names on it that’s my free advice. Good luck.

Excellent customer service and no hassle whatsoever. Loved not being pressured and allowing to look/ask questions

Our salesman was very cordial, friendly, and very professional

Had the BEST experience shopping at this location. My sales representative, Rudy Benitez, explained all my options in great detail…he’s very knowledgeable n a great asset to Ashley Home Store!!!

We love this Ashley location on Southwest Millitary. We go in, they pick our brain, and we leave feeling like we got what we wanted! 7 years shopping in same location. Sales team is knowledgeable and willing to work on meeting pricing needs

Love this store the employees are incredible and they always meet my needs ❤️ the only Ashley's that I come to for my furniture needs

Great experience

This has been a whole unnecessary experience with this furniture store! From my experience PLEASE SAVE YOUR TIME AND MONEY. Go to where customers are respected and treated well. From buying nice leather sofas, with massage chairs, heated and charging ports. Nice sofas until they started overheating and became a fire hazard in my home. But get this nothing could be done until they ordered parts first which would take a whole 3 to 4 months to receive. Which they don’t tell you that. Supposedly it’s supposed to take anywhere from 10 to 14 business days. Then they send out a technician to see if those are the parts or not. SMH! Ok so nothing could be done about it so they put in for a re-selection in the store BUT I can’t purchase clearance and it can’t be more or less than what my contract says. Ummmm ok.. so we re-selected and we’re given a date of delivery guess what I called to get I got on the delivery for that day and apparently they had rescheduled and never told me. Once I get them delivered, the delivery guys dropped the sofa. My adult child saw it with his own eyes. We reported it and the rep said well there’s no report on them dropping it… I’m thinking in my head “why would they report it?” Well another issue on the new sofas. When I called to report the issues and the rep even heard the sound coming from the love seat. Now this is what gets me so upset, they’re never on the same page. The rep told me she is going to send someone out first and also order the parts. She gave me a specific date and guess what. I was lied too again..till this day I’m waiting on parts waiting for it to get resolved. So never again! Please save your time and go somewhere where it’ll be worth it.

Very good service!!!

My favorite Ashley store! I've purchased here before and went back for couches, Kayla was so helpful!

Good communication

Professional and friendly staff

Excellent customer service

Fantastic experience, the sales people were very helpful and respectful. With their determined held we were able to get what we wanted. Thank you all...

Just horrible. first, my initial order is rescheduled for an additional two weeks out. Then I get a call this morning letting me know that I won’t be getting it at all because it’s damaged and they also don’t have any more in stock. I leave out of town this weekend and now my house-sitter has nowhere to sit.Customer Service was a nightmare. Just go to Living Spaces. They’re the ones that are going to be saving me because I need next day delivery before I leave out of town.

It was real nice. I wasn't expecting to even get credit but thank God For that and everybody was so nice? Thanks to Miami for everything. Everyone was so nice to me thank you for everything again..🥰

Very good quality information and priduct

Great customer service, very friendly and helpful. Store is very clean! I definitely recommend shopping at this store. Our sales associate Amber is a very nice, friendly woman!!! 👍thumbs up for Amber, keep smiling!!!

Our experience there was an amazing experience, Mr. Christian Rodriguez our sales agent was extremely helpful, patient and compassionate with what we want we loved his amazing effort to help us decide what was perfect for us And didn’t into getting what we didn’t need he helped us so much. We appreciate his professionalism and his patience. Thank you so much Mr. Rodriguez. You are an amazing asset to Ashley‘s furniture God bless each and everyone of them for all that they do. Since Mr. and Mrs. Gallegos

Great service by Miami he sold us our sofas with no hassle and made me and my husband both feel comfortable and make sure we made the right decision.

Great customer service

Javier was great and Joey also

Very friendly and answered all our questions and very clean store

I had a good shopping experience, my sales person was a real delight. The problem was his laptop. It froze on him while he was running my payment. My payment has to be ran again on a different laptop. This created two withdrawals from my checking account. The money hasn't been returned as of yet. This is a disappointing situation. I am moving into a new home and am not able to move forward with the completion of my utilities. I came to your store for a couch that was part of your Labor day sale since I was strapped for cash. I found something and decided on the warranty which I had no business doing because I didn't have the extra money. I figured it would be the smart thing to do and went ahead and made the decision to spend the money. So now I had risked not having the gas, electricity, garbage pick up, Internet or DirecTV transfer or new service deposits. That's my cross to bear because of course I made that decision. After this I end up having my account charged twice because of the faulty equipment you have provided your salesman. I couldn't leave with my account being charged. I am so disgusted I shopped with you at such an important time. I sit here now literally deciding which utility I will have to go without until your mistake is cleared up. I'm aware that I don't make a difference in the Ashley's grand olan and explaining the hardship I have on my hands was all for not.