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Ashley Store | San Antonio, TX 78224
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in San Antonio, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of San Antonio, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on S Zarzamora St, in South Park Village. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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The delivery guys were professional.They explained everything about my new couch.
I called before we headed over to the store. The salesperson stated they had a special 1 dollar down for my leasing but could not do it
Nice. I had a great time With AMBER. Very professional and very informative. No rush or feeling pressured. I finally got my recliner after 3 years of always getting one. I got something simple. It's beautiful.
Kudos to staff et al
Miami was great and met my needs.
Ashley the best she was helpful and got everything done real quick and the all employees were real nice 🙂
Great sales guys. we got in purchased our couches set up delivery. Now we wait for delivery see mr. James or eric at the sw military location. Thank u Ashley store.
Our salesperson Miami Ramos was knowledgeable. The whole experience was fairly easy and fast.
From the moment we walked in, Miami Ramos took care of us! He went above and beyond to ensure that we got the best of what we were looking for, while also making sure it was the best for us, prioritizing our comfort! Miami was super knowledgeable and thorough in explaining each option to us! 5 star service, definitely recommend!
Very good experience. Employee was great. Mattress expert gave pretty good information. Would definitely refer someone here.
We came in knowing exactly what we wanted and Miami made the experience so easy and enjoyable! We are so excited to receive our new couch, thank you Miami!
We walked into Ashley Furniture on Military Dr. and we were greeted by Uriuel. He did an awesome job to help us find what we needed. He was patient and very understanding with my husband’s special needs. If you want great service and plenty of choices I highly recommend you visit Ashley’s and ask for Uriuel.
Anthony Solis was so helpful and his customer service skills are outstanding. We ordered a whole living room at a very reasonable price. I wish we would have went there a few years ago instead of Mega Furniture. The other place could learn something from the employees at Ashley Homestore. We definitely will be sharing our great experience Thank you again Anthony and all the nice employees at Ashley Homestore.
Excellent customer service and no hassle whatsoever. Loved not being pressured and allowing to look/ask questions
Our salesman was very cordial, friendly, and very professional
Had the BEST experience shopping at this location. My sales representative, Rudy Benitez, explained all my options in great detail…he’s very knowledgeable n a great asset to Ashley Home Store!!!
We love this Ashley location on Southwest Millitary. We go in, they pick our brain, and we leave feeling like we got what we wanted! 7 years shopping in same location. Sales team is knowledgeable and willing to work on meeting pricing needs
Love this store the employees are incredible and they always meet my needs ❤️ the only Ashley's that I come to for my furniture needs
Great experience
This has been a whole unnecessary experience with this furniture store! From my experience PLEASE SAVE YOUR TIME AND MONEY. Go to where customers are respected and treated well. From buying nice leather sofas, with massage chairs, heated and charging ports. Nice sofas until they started overheating and became a fire hazard in my home. But get this nothing could be done until they ordered parts first which would take a whole 3 to 4 months to receive. Which they don’t tell you that. Supposedly it’s supposed to take anywhere from 10 to 14 business days. Then they send out a technician to see if those are the parts or not. SMH! Ok so nothing could be done about it so they put in for a re-selection in the store BUT I can’t purchase clearance and it can’t be more or less than what my contract says. Ummmm ok.. so we re-selected and we’re given a date of delivery guess what I called to get I got on the delivery for that day and apparently they had rescheduled and never told me. Once I get them delivered, the delivery guys dropped the sofa. My adult child saw it with his own eyes. We reported it and the rep said well there’s no report on them dropping it… I’m thinking in my head “why would they report it?” Well another issue on the new sofas. When I called to report the issues and the rep even heard the sound coming from the love seat. Now this is what gets me so upset, they’re never on the same page. The rep told me she is going to send someone out first and also order the parts. She gave me a specific date and guess what. I was lied too again..till this day I’m waiting on parts waiting for it to get resolved. So never again! Please save your time and go somewhere where it’ll be worth it.
Very good service!!!
My favorite Ashley store! I've purchased here before and went back for couches, Kayla was so helpful!
Good communication
Professional and friendly staff
Excellent customer service
Fantastic experience, the sales people were very helpful and respectful. With their determined held we were able to get what we wanted. Thank you all...
Just horrible. first, my initial order is rescheduled for an additional two weeks out. Then I get a call this morning letting me know that I won’t be getting it at all because it’s damaged and they also don’t have any more in stock. I leave out of town this weekend and now my house-sitter has nowhere to sit.Customer Service was a nightmare. Just go to Living Spaces. They’re the ones that are going to be saving me because I need next day delivery before I leave out of town.
It was real nice. I wasn't expecting to even get credit but thank God For that and everybody was so nice? Thanks to Miami for everything. Everyone was so nice to me thank you for everything again..🥰
Very good quality information and priduct
Great customer service, very friendly and helpful. Store is very clean! I definitely recommend shopping at this store. Our sales associate Amber is a very nice, friendly woman!!! 👍thumbs up for Amber, keep smiling!!!
Our experience there was an amazing experience, Mr. Christian Rodriguez our sales agent was extremely helpful, patient and compassionate with what we want we loved his amazing effort to help us decide what was perfect for us And didn’t into getting what we didn’t need he helped us so much. We appreciate his professionalism and his patience. Thank you so much Mr. Rodriguez. You are an amazing asset to Ashley‘s furniture God bless each and everyone of them for all that they do. Since Mr. and Mrs. Gallegos
Great service by Miami he sold us our sofas with no hassle and made me and my husband both feel comfortable and make sure we made the right decision.
Great customer service
Javier was great and Joey also
Very friendly and answered all our questions and very clean store
I had a good shopping experience, my sales person was a real delight. The problem was his laptop. It froze on him while he was running my payment. My payment has to be ran again on a different laptop. This created two withdrawals from my checking account. The money hasn't been returned as of yet. This is a disappointing situation. I am moving into a new home and am not able to move forward with the completion of my utilities. I came to your store for a couch that was part of your Labor day sale since I was strapped for cash. I found something and decided on the warranty which I had no business doing because I didn't have the extra money. I figured it would be the smart thing to do and went ahead and made the decision to spend the money. So now I had risked not having the gas, electricity, garbage pick up, Internet or DirecTV transfer or new service deposits. That's my cross to bear because of course I made that decision. After this I end up having my account charged twice because of the faulty equipment you have provided your salesman. I couldn't leave with my account being charged. I am so disgusted I shopped with you at such an important time. I sit here now literally deciding which utility I will have to go without until your mistake is cleared up. I'm aware that I don't make a difference in the Ashley's grand olan and explaining the hardship I have on my hands was all for not.
BUYER BEWARE My bf and i came to this location trying to find a couch big enough for our new house. The associate who helped us answered all of our questions but ONE. “Can we return part of this modular couch if it’s too big”. All we got was a “don’t worry about that” and “we can talk about it after you get the couch”. We asked this MULTIPLE times and never got a direct answer. We assumed it would be fine and we got the couch. Once delivered we decided that it was in fact too big and the cushions on one side are not the same texture as the rest of the couch. We reached out and they said they DONT HAVE A RETURN AND EXCHANGE POLICY. Basically saying they can’t take the couch back even if it’s brand new never used the moment it’s been delivered. We reached out to customer service and they said we could exchange for credit and so we talked to the SA who helped us who claims to be working on it and finding solutions and all they are doing is stringing us along for weeks pretending they are going to come pick up the couch and even “scheduling” people to come and no one shows up!!!!! Pretty much waiting until we get tired of asking so we can just keep the couch pretty much. Literally buy from ANYWHERE ELSE but here.
Very helpful staff, Miami "The sleep doctor " took care of all my needs from selecting the right product along with making sure it was within my budget. Definitely recommend this location for your bed needs!
Sales person was super patient with us. Very helpful, and understanding.
Showed me what I was looking for and did not pressure me to buy. Christian was very knowledgeable and helpful.
Mr. James Gaddis helped me out with my online order…He went above and beyond in making a complicated process look easy …GREAT CUSTOMER SERVICE👍
Went in to buy a twin mattress. James hooked us up in and out and great service
Joe, was amazing he showed us all that we asked for above and beyond very professional he is a great associate to have on your team.
(Translated by Google) The service was very good and we were pleased with the purchase. (Original) La atención fue muy buena y salimos complacidos con la compra
The store has a very welcoming atmosphere. Setup of furniture and accents are so nice. The salesman was very knowledgeable,friendly and helpful. I will recommend this store and salesman to family and friends.
Friendly service very helpful staff Rolando took care of us .
Giving this store a Five rating from the great customer service we received from Rolando. My family and I came in to purchase a couch and rug for our living room, we were greeted and pointed into the right direction. After choosing the furniture we liked, Rolando wasted no time and gathered up our financial documentation. While we wait for the finance portion, I was able to keep my autistic child occupied and entertained with the store’s indoor playground area, which made the purchasing process quick and easy without interruptions from my child. We will definitely return for any future furniture shopping!
Beware if you’re not a tuff cookie. These people were trying to run our credit before we ever walked the floor even after telling them we’ve never been there before. Thankfully we’re not easily influenced because we didn’t like anything they had. Super pushy and chasing us as we’re trying to leave.
Great customer service!! Fantastic selection of furniture also!!
first time buyer I’m very impressed with my choice of bedroom set and satisfied with the customer service he was very helpful n amazing thank y’all
The sale signs are very misleading and give you false information about the monthly payments cause the minimum purchase amount is not stated for 60 months no interest which you have spend 6000 to get that
(Translated by Google) My experience was easy, Mr. Miami helped us a lot. I'm happy (Original) Mi experiencia fue fácil, el señor Miami nos ayudo mucho. Éstoy feliz
We were in the market for a sectional sofa. Joseph our salesman was very courteous and respectful. He had our best interest in mind. We purchased a beautiful sectional for our home. We’ll definitely be going back soon.
The service Joseph V. provided was spectacular. He was patient, honest and took his time explaining what I was buying. Great service!
Thank you Javier for helping us out we appreciate your a good salesman
Amber was very attentive and proactive in assisting my mother find her cocktail table. Excellent experience.
Amber was really GREAT and saved me some money on top of the GREAT customer service she provided
The experience was just amazing! We were informed every step of the way!
Excellent assistance, was very very helpful. Looking forward to sitting on my new furniture.
I had most amazing sales person he sold me perfect bed for my mom and save me money too I definitely go again recommend you to go
Fantastic customer service! Melissa went above and beyond with her service for our family! We will definitely be returning for our future household needs!
I was greeted by Kayla as I entered the store. I told her i needed a recliner for my husband who is a resident in a local VA home. She helped me fund the perfect chair. She never pressured me in considering an alternative selection. She was knowledge of the product and very professional in addition to being sympathetic about my situation. Kayla made my stressful day less stressful. She is a valuable asset to your staff.
FRAUDULENT ACCOUNT OPENING! PLEASE READ BEFORE COMING HERE* My husband and I went in store to look around for our new place, (Last week of June) ULISES was our helper, and even after I asked TWICE if our credit would get hit multiple times or just once (he stated there were 7 lenders) and he responded saying “no only one soft inquiry” a few minutes later we get an email from our banks showing MULTIPLE HARD inquiries. We left the store and didn’t return! Fast forward to now (ending July) my husband received a letter in the mail stating “Thank you for opening a Concora credit account with us at Ashley Furniture” WHEN WE LEFT THE STORE AND NEVER SIGNED ANY AGREEMENT TO OPEN ANY KIND OF ACCOUNT WITH THEM! Causing his credit to take a hit! They will also try to give you “discounts” or “promotions” but it’s not even worth it! One star is still too generous!! AGAIN, ASHLEY FURNITURE, ULISES AND THE BALD GUY WHO’S BREATH SMELLS HORRENDOUS FROM ÁCIMA/ CONCORA CREDIT, ARE TO BLAME FOR HORRIBLE CUSTOMER SERVICE, LIES, AND FRAUDULENTLY OPENING ACCOUNTS. Just to clarify, we will be taking legal action against this company and these people.
It was difficult finding what we wanted but our sales person was very helpful in finding something that would meet our needs. On top of that, the manager was able to give us a discount and helped us save! This is so important to us because we are stretching our money rn for our new baby girl coming soon and having to redo the other room for our boys to move into together. Thank you for all the help we received! We are excited to get our new twin beds with added storage
James was amazing and helped us get approved with zero interest financing for our leather sofas. Definitely an amazing experience and selection,
Great customer service. Our sales associate was so friendly and knowledgeable about the products, and price points.
The sales man was very nice and not at all pushy gave us our time great job Christine. Although it was a bit hot in the store having AC issues at this store but over all Christine was a good sport...
Great customer service and knowledgeable of mattresses
Eric was very helpful and went above and beyond to help me. My husband is talking about getting the couch to match the recliner,so I will definitely visit again. Thank you very much.
Great customer service. Melissa went out of her way to make sure we were satisfied with our delivery. Communication was excellent! We'll go back again.
Great customer service. Thank you Amber
The sales man was very polite n friendly, very helpful..love their low prices
Delivery guy Mr Jordan was very helpful in setting up my swivel chair into my bedroom. Very respectful and polite. Thank you so much Jordan
James did a great job in helping me find a new sofa. Was able to answer all my questions. Great service!
We are very happy with our perfecltly beautiful sofa set with recliner!! They really have quality furniture built to last! Great customer service and Anthony our sales rep. is one of their best!! As I was walking away he knew just what to say to encourage me to buy the set I always wanted!! Power, 0 gravity, high tech.. lol!! Fell asleep on recliner the first day!! Amazing!!🤗😇 Thanks Ashley!!👍🏼❤️
Good Customer Service
(Translated by Google) Excellent customer service 😀 (Original) Excelente atención a el cliente 😀
Had a great experience at Ashley Furniture! Miami took his time explaining everything to me, and was so patient with me while I decided what pieces worked and what didn’t for me. Best experience hands down! Thank you again Miami for all your help!
Our sales person was very courteous n Amber was very good to us enjoyed doing business with her ty
My sales associate was Mr. Anthony Solis. This was a great buying experience! He was not pushy nor did he treat us like we were on a museum field trip. He gave us our space and checked on us periodically. He was humble and respectful. When we asked questions, he answered. Other sales associates tried to provide sales-pitchy information; however, we curtailed having to sit through it.....those are the type who make me want to purchase online. Thankfully, we got Mr. Anthony and was able to secure six pieces. Shout out to Mr. Anthony and his motivation for success, his son, Kai!
Great buying experience. The sales associate Eric Schaner our home furniture specialist was completely open to our expectations and helped us find the right fit for our home. We found the perfect couch and beds for the kids thank goodness we shopped with Ashely. Thank you.
Great Customer Service and Support with Miami and Christian. Support our needs, our wishes and including helping us with measurements.
Great experience with Christopher….
The phone system mistakenly routed me to this location- BEWARE-a person identifying himself as manager was extremely rude and condescending- he refused to give his name- stating repeatedly that it is "irrelevant". This person obviously knows he handled this poorly and didn't want to be identified- If you have a problem with an order there is no way to speak to a live person by phone- I had to choose an option to purchase something to get a human on the line. There are no dedicated customer service PROFESSIONALS.
Great customer service with Travis he helped us and got what we needed
Miami Ramos was extremely professional and had extensive knowledge in his department. It was clear that he was not only passionate about his job, but also cared about the wants and needs of his clients. I would recommend anyone to seek him out and work with him so that he can make your Mattress/Furniture-finding journey a smooth and efficient process.
Well at first they are friendly only cuz they want you to make a purchase. After that I have not been a happy customer. We went to new braunfels to pick up sofas. One which was broken when we tore plastic off. It's been sitting in garage for pick up almost 2weeks now. No one ever answers store phone. I've emailed manager and still no answer. W my experience Ashley do not shop there. Awful service !!!!
Good costumer service
Very clean and organized the salesman was excellent
Was very satisfied
(Translated by Google) Good service and attention (Original) Buen servicio y atención
Christian was so kind n helpful. Y'all provided great customer service from greeting to sale finalization! Love u guys!
Very friendly salespeople who were very helpful in finding what we wanted to see. They gave us a fair deal. Can’t wait to get te furniture home
The staff were kind, fun, friendly and the environment was so welcoming.
Your people really know how to pitch a sale. I walked in just looking for a price and walked out with half the store. Melissa was awesome and understanding.
Wonderful, friendly, knowledgeable, and no pressure sales from your sales representative, Miami Ramos! He even gave us great advice on how to rehome our old furniture. I'm so glad we went to Ashley furniture store! Highly recommend!
Great experience from start to finish. We were greeted by Miami who was very friendly and knowledgeable. I would definitely recommend him and this store for furniture needs.
Was greeted right away. Once I explained I was paying cash since we’re in the middle of buying a house, our guy was rude and disappeared. No help since we weren’t financing. Will do business elsewhere.
I purchased furniture at the beginning of the year from here. I also purchased the extended warranty, and when I had to file a claim with extend no one comes out. I’ve been trying to get my recliner fixed for months. Whatever you do, DO NOT PAY FOR THEIR EXTENDED WARRANTY! Extend has the worst customer service I’ve ever experienced.
Miami is your go to person if you are in the market for new furniture!! 10/10 recommend, he was so helpful!!
Excellent salesman. Experienced. Confident, knowledgeable, no pressure!
Had an excellent experience at Ashley Furniture. Both Amber Marquez and Christian Rodriguez were amazing to work with they found exactly what I was looking for and knowledgeable able the products. They both exceeded my expectations and made everything smooth and easy.
I had the best experience here at Ashley store thanks this young gentleman by the name of Javier Rodriguez he took the time to explain to me and was very energetic person he sure is a specialist at his craft and was very spoken
From the moment I walked in Amber was a big help. She was very very polite, way to speak with and get along with. She helped me pick out my awesome new kings size bed. I was her first sale and she did an amazing job.
Friendly an helpful
Miami taught us a lot about how to choose the correct furniture for our home and how to pick the perfect mattress. Very patient and knowledgeable. We will definitely come here first anytime we need furniture.
Travis and Daniel are A1! They did everything to make sure that my transaction went smoothly. Kept me up to date with everything. Thank you Travis for going above and beyond! My house has only been furnished with items from Ashley Furniture and there is a reason for that. Cute, sophisticated, modern pieces with superior customer service.
Great service 👏 👍
Every thing was good. Except for the fact that I was told I was going to get a gift card so I could get a pillow which I was never contacted again. Gues it was all about the sale.
We had not made a furniture purchase in a long time with Ashley Furniture. Melissa was very approachable and welcoming. Her knowledge and skills about the product assisted us in making our own decisions about what to purchase. Her coworker Carlos helped take care of the paperwork and assist with the small items. It was a great experience with Ashley Furniture. The manager's understanding of our situation was appreciated and made our purchase possible. Our family will be able to enjoy family time together. Thank you, A Team!
I had a great experience @ Ashley furniture with the help of Melissa Capetillo. She is extremely knowledgeable in the furniture business and will get you the best deal possible. Overall I rate her and Ashley furniture as excellent and exceptional in their field.
Travis was patient and answered all our questions. Even after we returned within the hour to change our purchase. He and Daniel(the manager) were awesome and very patient explaining everything!
Like most furniture stores, if you see an item online, it’s probably not in the store, even if the website says that the item you’re seeking is in the store. This was my experience at this Ashley store. If you do find something you like in the store (also my experience at this store), they will still have to get the item from their warehouse and so it will take several days to get the item. Note too that items are significantly cheaper online. My recommendation: find what you like online and order it. Skip the physical store.
It took 5 months to get our furniture delivered. Salesman are not upfront with you and they don’t answer your calls
WORKED WITH MELISSA C. AND SHE WAS GREAT , if your stopping in for some furniture … ask for Melissa she’s a big help and has great ideas if your like me and don’t have that creative mind . So see Melissa for some furniture !!!
Melissa C is the g.o.a.t.! Best furniture shopping experience I've ever had. She saved us money and gave us honest, insightful opinions. Ashley Home Store and Melissa have forever earned my business and trust. 10/10!
Outstanding customer service. Very knowledgeable and great to work with. Ask for Christian, highly recommend!
Great experience - Antonio was wonderful to work with (as was Uriel, who helped me the first time I went). I was able to get a good (comprehensive) deal and get out the door with everything I wanted for right at what I was hoping to pay.
Dr. Miami was great. He really went the extra mile to help us pick out two mattresses that would the difference between good night sleeping or pain and aches the next morning. He was a great person to get to know.
Fantastic place to shop service was excellent knowledgeable and they were very patient
went in today and got help by carlos as soon as i got there, he helped me and my boyfriend find the perfect bed, would recommend going to him if you need help !
Amazing customer service from the staff!!! Miami went above and beyond!!! I purchased a mattress and bed frame and he was very knowledgeable & helpful to get exactly what I needed. He also helped me get a really good deal on top that. Promise if you as go see Miami he will take care of you. I will definitely be back to see him in the future!
The salesman was helping me without being annoying or too much... everything went smoothly
Nice furniture just a little too high
Miami was fantastic and made sure to do whatever he could to meet my individual requests.
Miami was excellent with details an service. Got me out in a timely manner. He saw to all my needs. Thanks
Had an awesome experience!
It was great
Went into Ashley’s and immediately was asked by Carlos if any assistance was needed. His and Daniel customer service were great ! Carlos made the process of purchasing furniture super easy with it being our first time purchasing furniture for our new home. And Daniel assisted with paperwork making everything a smooth process. I would definitely recommend both for any of your furniture needs !
Before we enter the store me and my husband prayed 🙏 for good service. We walked in with the employee name Miami yes his name is Miami lol can't forget that name awesome greeter with a great personality!! 👍 We found everything we needed and more .Definitely going back for more furniture here and recommend Miami I can tell he loves his job and took the time to help us with questions and concerns tysm 😊 🙏
We had a great experience at this location, Joe B. was exceptionally helpful and patient with our many questions and request.
Andrew made it super easy, gave us the best price and delivery in leases than a week!!!
I found what I was looking for at a reasonable price with the help of a well-mannered salesperson
Got a great deal on the mattresses fast and easy come to see my guy mami
Eric was great. He took care of my order.
Delivered wrong bed still haven’t gotten word about my replacement. Very dissatisfied and management has not spoken to me. When asked to speak to them the sales person just passes messages to and from them. Never got to speak to them. I was excited for my new bed when I worked with them but now it’s just a big run around. No help at all.
Javier helped me with my purchase great selection and quick delivery definitely stop here before you buy. Great deals polite staff I'll shop here again.
Staff very friendly & personable. I had a great salesperson that helped me make my decisions. His name was Miami Ramos. Thanks for ur help!
The sales team is awesome.....Miami did a fantastic job!!!
The whole Ashley store team was friendly. I got exactly the items I wanted without any issues. I'm so glad I decided to stop there
Miami was amazing! Made the whole process so easy and smooth! When we got home we ran into a problem, didn’t measure our space before going in and purchasing a couch. I contacted him and he helped make the changes. So fast and easy! Will definitely be coming back with him for our next furniture purchase!
Everything customer service great merchandise amazing communication great overall everything was amazing
Very friendly made us feel like family 😍
Miami was an awesome and cool sales rep
Friendly and informative sales man.
We went in , looking for a sectional couch . James was very knowledgeable about Ashley’s products . We asked many questions about the particular couch we were interested in and he was able to answer them all. Also saved us from going anywhere else.
Melissa helped me out and worked hard getting me a great deal she had the best customer service and made me feel comfortable and made it possible to get me approved so I can get furniture to make my house a home! Thank you keep up the good work if anyone needs furniture, Ashley furniture is the place ask for Melissa you'll be glad you did! Thank you Girl! 😊
Had a great experience, the floor salesman Miami help us on are purchase for are recliners and adjustable bed base. Gave us a lot of information and answered all of are questions.
The service was excellent. I was explained in detail of what I am buying. I was told in detail how I was going to make my payments. I was even told how I could save money by paying more as I made my payments. I really appreciate the experience they made me feel at home.
Awesome customer service ! Carlos and everyone in the store were so friendly and helpful. Now just hope my delivery is on time and with the same experience as in store.
If you’re looking for home furnishings. I would definitely recommend this place. And ask for Miami was a great salesman. He was very helpful and knowledgeable. I give him 5 stars.
No affiliation to Ashley Furniture. I have attempted to contact them regarding my issue and there is no record of purchase from this store. When installers put together the bed, they stripped the bolts connecting the side rails and footboard. They also put the bolts on the wrong holes causing the bed to rock and not be stable. I was told that someone would come out to correct the problem. Upon calling to fi d out when this would happen, I was told I needed to file a claim. I filed it and now have to wait 2 to 4 weeks for them to send the part. Once it arrives, I need to set up an appointment to get it corrected. Stay as far away from this place as possible.
Best Ashley experience ever! Andrew S did a great job helping me to narrow down my choices and Sales Manager, Daniel gave me financing options that work with my budget. Will definitely shop here again.
great helpful workers
I walked in hoping to find some couches that were on sale I had seen online, but unfortunately they had been sold and pretty much discontinued. After a search by the Ashley team we were unable to find any in stock. Dejected we headed for the door and we were stopped by the manager and with a wink was like let me see what I can do. Within a few minutes he found the couches and we got them on sale! What a blessing!
Miami met us at the door and helped us find just what we wanted. We couldn't be happier. Very friendly service.
Miami Ramos “Dr Bob” was a fantastic salesman. Very knowledgeable and funny!! My dad’s chair is gonna be great. Thank you
Amazing customer service! Carlos was very kind and attentive. If you need any help with anything, go to him.
Buying the bed, frame, and cooling mattress cover was easy. Delivery of the bed and frame were on the date set. The cooling mattress protector was supposed to be delivered 2 weeks later. I received another email advising me the delivery date was changed and I had to wait another 2 weeks. Since then, I have not heard from the store, salesman, or warehouse. I have called and got no response from Ashley. If you buy a tempur-pedic mattress from Ashley make sure to get everything delivered at the same time. I got cheated out of a $239 cooling mattress protector. Be careful you don’t get ripped off to. The store was Ashley furniture, San Antonio Texas, SW Military & Zarxsmora.
Eric was a great sales person. He and his manager Travis were knowledgeable about the store and helped find exactly what I needed.
Miami was very awesome. Great sales person. He helped us with all the questions we had, he gave us our space .10/10 recommend going to Ashley and make sure to ask for Miami!
Salesman was very knowledgeable on getting us the lowest price possible and extremely polite.
Fast and Easy
Not only does Ashley Furniture have a great selection to choose from, but their Customer Service is great as well. Both Mando & Joseph were very helpful during our selection. We never felt pressured when trying to decide on the items we wanted. Would definitely recommend to anyone looking to upgrade their furniture .
Great experience at Ashley’s Christian Rodriguez was very professional, explained everything to me and gave us time to decide what we liked!
Ashley furniture in San Antonio on military drive....Very satisfied, customer service was awesome.... Thank you very much Travis appreciated everything you did for me. Very excited about my purchase.
The manager was very helpful during my search for a sofa sleeper.
Carlos and the finance gentleman were really kind and very informative. If Carlos didn’t know the answer he got it immediately for us. Knew a lot about the product and the benefits with going with Ashley’s Furniture. Great experience!
Joseph Villanueva provided excellent customer service. Provided quick answers to our questions. If not sure he asked someone to make sure we received accurate information. VERY pleased.
Very clean store. met right away by salesman Miami very knowledgeable showed me what wanted to look at no pressure sales a very pleasureable experience highly recommend
Friendly staff! Great help all around
Jacob was very helpful and gave great customer service and even helped getting me approved in a short amount of time .
Buying a mattress from Miami at Ashley Furniture was an absolute blast! Not only did Miami have the charisma of a pro salesperson, but he also knew his stuff inside out (literally, considering it was a mattress)! His infectious enthusiasm made what could have been a snooze fest into a hilarious and informative shopping experience. Miami, you're not just selling mattresses; you're selling dreams! Thanks for making my bed-buying adventure a memorable one! Also, like to mention the delivery guys! Excellent delivery service from Ashley Furniture! The delivery team was punctual, courteous, and handled the new bed with care. They assembled it efficiently and even took away the packaging. Overall, a smooth and hassle-free experience. Highly recommended!"
Armando was patience and had awesome customer service. Totally made our visit very pleasant
Ashley has some cool stuff. Salesman new his product.
Was greeted by Carlos and he was very pleasant and helpful. We purchased a dining room set. Enjoyed the experience. We will definitely go back for future needs.
Absolutely terrible experience, everyone was at least a little friendly and helpful until they no longer had a sale. Carlos, our salesperson, blatantly lied about the ETA of our purchase (by a LOT) just to nail the sale. Went in to cancel and get my money refunded over two weeks ago and still have not received our refund.
Armando was absolutely helpful in every way! Customer service was beyond amazing. He even went out of his way to rearrange couches for me to match my vision. My husband and I have worked with him a few times already and we definitely will be coming back. The furniture we've selected thus far has not disappointed, amazing quality.
Bad service
Miami and Anthony were great!
My experience at Ashley’s was amazing. With the help of Miami, me and my family was able to find the perfect living room set for our home. It was difficult to find which one we wanted, but with Miami’s patience, we were able to find the perfect set. I recommend to go visit the store at Southwest Military and ask for Miami. You will not be disappointed. Thank you.
we had a great experience with mr. miami… he had an incredible personality with awesome customer service…very patient and very kind gentleman…gave us an awesome deal on exactly what we were looking for.. would definitely ask for his services again on our next shopping visit!
Christian was very professional and courteous. However, I was with my daughter and my 20 month old as well. It was time for her to nap, she became fussy. My older daughter and I both decided to take her home to nap and come back in the evening to finalize our decision on a couch. But the manager was very hasty to tell me that it would just take another five minutes to complete the sale. My daughter took the baby and headed to car while before you knew everything was being processed on the computer and needing my signature too darn fast!!! Like I said we wanted to come back in the evening to finalize and do one more walk through. I hope that no one else is put in this position as We Were. Customers should feel comfortable about making a choice freely without being pressured. Please don’t be so quick to make a commission, allow the customer to say when their ready.
Representative was knowledgeable and incredibly professional
Good place to get furniture, store is closed till further notice on SW Military location
James was an absolute pleasure to work with. He was very friendly and knowledgeable. Not pushy!
The sales person was so unbelievable! He asked what we were looking for and he didn't even give us a sales pitch. We were looking for a love seat sleeper in Grey. Immediately he lead us straight to what we were looking for. It was amazing. Gave us the options of financing what they had to offer. Found what we needed with absolutely no pressure. Thank you Ashley for having great people.
Great Customer Service! Both store manager and sales representative, Andrew went above and beyond to finalize the sale.
Very helpful and accomodating
Very professional greeting and service. Carlos Medrano made our experience easy and stress free. Carlos was funny and pleasant. Thank you for an excellent experience.
Miami was very awesome. Great sales person. I like that he was not pushy in making a sale. Explained everything especially when purchasing a new mattress which I can not wait to get.
Carlos Medrano helped us and he was excellent from the beginning. He helped us with all the questions we had, he gave us our space and wasn’t hovering and just great customer overall.
We went in to the location on SW Military Dr looking for a dining room set. I appreciate that we were not followed around the store and pressured into a purchase. Christian introduced himself and gave us time to look around and make our own selection. He was very professional. We will refer our friends and family to this location and specifically to Christian.
Enjoyed spending time with Uriel. He was patient and helped us find the right fit for us.
Staff was very kind, they helped us find what we were looking for. Paper work was easy and easy to understand.
Our sales rep was very knowledgeable and helped us find what we were looking for.
My salesperson was James. He was very nice to work with. He never pressured to buy! It was a delightful experience!
Awesome experience! The sales person was so helpful! Miami is top notch!
(Translated by Google) The staff that assisted me was very friendly, thank you for your attention. (Original) Muy Amable el personal que me atendió gracias por su atención
"I recently purchased a mattress from Ashley Furniture, and I had the pleasure of being assisted by Armando. From the moment I walked into the store, Armando greeted me warmly and took the time to understand my needs and preferences. What impressed me most was his extensive knowledge of the products, particularly the Tempur-Pedic mattresses I was interested in. Armando patiently guided me through the various options, explaining the features and benefits of each without any hint of pressure to make a purchase. His professionalism and genuine interest in helping me find the right mattress made the entire experience enjoyable and stress-free. Thanks to Armando's expertise and exceptional customer service, I was able to confidently select the perfect mattress for my needs. I highly recommend visiting Ashley Furniture and seeking out Armando for any mattress or furniture needs. Thank you, Armando, for your kindness, expertise, and outstanding service!"
Miami greeted us when we walked in to the store, he listened to exactly what we were looking for which was just a table base. He never pressured us into buying something we didn't want or need. He helped us with our purchase of the table base and chairs as well as took the time to show us mattresses which will be our next purchase. Thank you Miami !
Armando was excellent. I had come in months ago and he still remembered me. Came back today only because the saying is true first impressions last a lifetime and he was so genuine and humble. Glad we chose to come back today because he went above and beyond for us and got us exactly what we wanted. Thank you again Armando and Daniel! We will definitely use yall again in the near future.
Great service!! Found exactly what I was looking for and I got the best deal.
Knew what we were looking for to purchase. Pearl Ashley’s associate was very kind helping us finding/running application. Was fast, not waiting for a long time. that’s what I liked! Thank you 🙏
Miami Ramos was so amazing with helping me and my wife find a great mattress and bed frame. He was so kind and gave us all the knowledge he had on every single option we had. 10/10 recommend going to Ashley and make sure to ask for Miami! He’s the best!
Never buy Ashley! Fake wood! Also the cushioning does not last long and the leather is not real either. If you love yourself, you will buy real furniture. Yes it may cost more to buy real things but you staying healthy is worth every penny and cannot stay healthy very long using poor quality furniture. That also includes the health of your items you choose to set upon tables and shelves. Speaking of shelves from Ashley all it took to remove the stain from the fake wood was melted candlewax. Real wood does not do that. So again, I repeat, never buy Ashley.
What a waste of time, I arrived at the store at 8:15 and store was already closed… I believe the store closes at 9pm.
I had an outstanding experience at Ashley's Store thanks to the exceptional customer service provided by the team.Pearl was incredibly attentive and helpful. Additionally, James, the sleep expert, offered invaluable advice and insights, making the selection process smooth and enjoyable. His expertise helped me make an informed decision tailored to my needs. Furthermore, I must commend the General Manager, Daniel, for his exceptional efforts in securing the best deal possible for us. His dedication to customer satisfaction and willingness to go above and beyond truly made us feel confident in our purchase. Overall, this Ashley's Store sets a high standard for customer service, and I highly recommend them to anyone in search of quality products and a stress-free shopping experience.
Awesome staff! Very friendly and very informative on the piece I was purchasing.
Great customer service! Thank you Mr. Armando for your assistance. Always a pleasure to do business at the SW Military location.
Great service. Miami was very knowledgeable and helpful. I do recommend n will go back when in need of more furniture
super helpful and informative 10/10
Awesome customer service
Armando was super helpful and got us a good deal.
Great customer service. Maimi is a wonderful salesperson. Very helpful.
Miami took the mattress buying experience to the next level. We bought mattresses for our kids and he had them engaged the whole time! Thank you so much for educating us so we can make the best decision that best for our needs. If you are looking to buy a mattress, go talk to Miami at Ashley on the southwest side.
Pearl was very helpful.
Don’t know why they wanted my credit card as a piece of identification!
Armando provided excellent service! He even opened the doors 20 minutes before they opened. 🥰
Very knowledgeable, patient and work with me
James and Carlos provided excellent customer service. They found exactly what I was looking after I told them I could not find one of the items in the app.
I went in today to look for living room furniture and I was greeted by Carlos Medrano. I told him exactly what I wanted and he took me to the section where the furniture I was looking for. Carlos was not pushy and allowed me the time I needed to make a decision. The whole experience of purchasing the furniture went very smoothly and it did not take long at all. Both Carlos and his Manager were very professional, kind and considered. I would highly recommend them to anyone who is looking for any kind of furniture.
We were looking for a new livingroom set and looked at lesser quality furniture at various furniture stores. Thankfully we tried one last store and we were very happy with the set we chose. Armando Torres and Jesse Salazar made us a deal we couldn't refuse. Thank you guy's, we couldn't be happier:) Larry & Marie
Greeted us as we walked in. Able to answer all my questions and concerns. Fair prices and easy financing. Delivery one week later.
Miami is the go to guy! He definitely helped my wife and I to pick out a most definitely needed mattress. He is knowledgeable about comfort and helped with figuring out what is best for each of our needs. Very friendly, understanding and professional. If you need something he’s the guy! 🤙🏽
This store so disappointed I was shopping for bedroom furniture with my wife and my sales person Carlos was flirting with my wife very unprofessional we had to leave right after that telling him we had somewhere to be
I would NOT recommend business with this company!! My mother and I have tried to have a bed delivered and we told them “bed and frame” well the frame was on “sale” so they said they couldn’t deliver and we’d have to pick it up. So to avoid inconveniencing someone to help us with delivery we settled for a regular one to be delivered. We picked a date and last minute they changed it to a day we had work so I called and had them change it back to a day we already approved from the beginning and well when delivery come to our surprise there’s no frame. We went to the store and the “manager” (Chris Espinoza) made us feel like idiots by saying “did you even tell the sales man you wanted a frame?” Like come on! This place gave my mom stress and anxiety from the very beginning and we will NOT be doing business with them EVER again! They were quick to make a sale and did everything they could to keep us from going elsewhere when we told them we needed a frame. The manager did find the frame but said they tried to call us but left no messages. All in all horrible customer service and bad service.
Mr Ramos was very professional, knew all the product, He made it easy listened to what our needs were and were very happy with our experience. I will shop there again and buy again with Mr. Ramos. Thank you for such an easy experience
Miami was an outstanding salesperson. He was friendly, not pushy and listened to what we wanted. I will definitely return for future purchases. Thank you Miami!
The salesman was very professional and never gave up on me. He was helpful to the fullest.
(Translated by Google) Excellent service (Original) Excelente servicio
Would highly recommend you come here and talk to Carlos! He helped us out a lot because I have bad credit and so does my fiance but we walked out with a 6 piece livingroom set and a king size bed! Ask for Carlos.
Great Coustomer service for staff and management
Went in to look at bedroom sets for our son and had Carlos help us. He did a great job and helped us find what we needed. The store is clean and has a huge selection! We will be back for our future furniture needs!
Needed a new bedroom set for my son. Went into Ashley to look around. Carlos helped us find what we needed. He was really knowledgeable and great. They have a huge selection and a lot of great priced items!
Bought a bed room set from this store 01/2024 Jacob was the first sales guy helping me then pushed off to some guy named Armando. Both sales guys lied to my face on multiple occasions. I asked over and over if all pieces of furniture were covered with the warranty I bought they said YES. Come to find out they didn’t include my dresser and mirror. When I called and brought it up to their attention they hang up on. I would NEVER buy from this store location ever again. Armando and Jacob only cared about their commission and once the items have been delivered they don’t care for you anymore. My bed room set was well over 4k and to be treated like this is uncalled for. Stay away from this store and those employees. It’s actually cheaper to buy online and less stress. I figured that out after the facts. The store manager doesn’t care either
(Translated by Google) Please if you have the opportunity to buy in another store other than this one, do it🙏 you don't know all the trouble you are going to save. (Original) Por favor si tienes la oportunidad de comprar en otra tienda que no sea esta, hazlo🙏 no sabes todos los disgustos que te vas a ahorrar.
Had a great experience at the Ashley’s on Zamora! Thanks to Carlos Medrano for helping us shop without pressure and great class
Good associates helping us every step of the way.I enjoyed the experience from beginning to end.Felt like family helping each and every one of us.
We had a GREAT shopping experience at your store with Armando Torres!! He was very polite, not in a hurry even tho it was getting closer to closing time on a Saturday and very knowledgeable!! He walked me to the exact couch I was looking for and gave me a good deal!! He was very personable and suggested restaurants in the area. AND I don’t have to wait 4-50 weeks lol to get this piece of furniture!! Thank you so much Armando!!
Thank you to Carlos helping my son get his bedroom set. Great customer service
Mando Torres is my go to guy there! He is very knowledgeable about the products and has always made sure I’m making the right choice for my furniture.
Our sales experience today was really great.
We were assisted by Brian and he was awesome. Very informative and helpful. Definitely won our business.
Very nice guy Carlos medrano helped us and was patient and explained alot to us..2 sofas are coming on Tuesday
I was pleasantly greeted by Janie and she was helpful, knowledgeable, and friendly from beginning to end. I got wonderful furniture at a great price! Highly recommend this location!!
Great staff. Like the way they explain everything to me on what choice's I had to buy the furniture. This was a great deal.
Thank you Andrew Sosa for all of your help! You were amazing!
Anthony, the salesperson that handled my purchase at Ashley Store was very helpful and honest. He is very knowledgeable and friendly. I came away very satisfied with my experience at Ashley Furniture Store.
Horrible horrible horrible, one the sales men was always so lost when asking questions, order was supposed to arrive but they delayed it 3 times the reason I order the couch I wanted was cause it was on stock but nope haven’t gotten it, they don’t communicate on letting you know what’s going on I have to always call and ask for an update, any time I need a manager they are in meeting alllll day from 9-6 not professional at all
Feeling at home walking around the store .Quality furniture and affordable for price
Worse service ever, will Never recommend to anyone. I ordered two leather couches totaling over $4000. I was so excited because the couches are beautiful. The following day i received a text saying it was going to be delivered to the wrong address. I called to let them know they had the wrong city but no one would answer at any of the phone numbers listed. I tried several times! I finally resorted to go in person and they told me they could not confirm what address it was going to. I asked several times but the salesman Jesse (same salesman I bought couches from) refused to pick up the phone to call and verify the correct address. Told him I would cancel if he didn't call, he did not seem to care and only said I would be charged $400 if I cancelled! For a mistake You (ASHLEYS) made! This is horrible service and it was over $4000!! Complete disappointment and bad business.
The selection of mattresses was good and the salesman was helpful and never pressured us. The buying processing after we picked the mattresses lasted about 10mins which made the whole experience flawless
We had a great experience shopping for bedroom furniture at the SW military location. Our sales rep, Christian, was great! He showed us all of our options and explained the different payment and financing options. He was very patient with us as we were undecided between two styles. We did not feel pressured into the purchase. We will definitely be back to purchase more furniture in the near future.
Great, kind ,quick to assist you .not under pressure friendly sales people.
I've shopped here in the past and this time as well as my previous experiences have been great! Knowledgable salesmen have assisted me and been kind amd helpful without being pushy. The positive experiences I've had will keep me coming back.
👍🏼
Had a good selection of sofas. Anthony Solis helped us find one that was a perfect fit, that my mom loved, & was priced within my budget. Thank you! Happy Holidays.
Andrew was very informative and answered all our questions. We found exactly what we were looking for.
Excellent customer service
Sales men was a little too awkward wasn’t sure of pricey and having to go back and forth didn’t make convo
Christian & Jacob were very informative with their product & knowledgeable as well.
Salesmen were awesome!
Uriel and Armando were a great help!
My experience at Ashley’s was amazing . Our sales rep Uriel was awesome . He showed us from all the bed frames and then lead us to the beds and explained detail to detail of all the choices they had. He really helped us make a choice in what we really needed . Thank you to Uriel for his expertise and knowledge to help us bring back home what we where looking for .
We are very pleased with our new sofa and love seat. Service was great and very efficient. Thank you.
We went in for Labor Day Sales back in then end of Aug… it’s December and I still have NO NEW FURNITURE. Yesterday they were to deliver the recliner chair only and call back for the delivery date for recliner sofa BUT they delivered it in the wrong color. And still no date as to when we will get the sofa! VERY DISAPPOINTED Maybe I should’ve gone to Rooms to Go instead!
A small accessory purchase but I could not pass up the bargain that was offered. It was an easy transaction and Joe was kind and professional. Keep up the good work.
Andrew was professional and attentive. He was prepared and answered all my questions. It was a good experience and I came home with an excellent piece of furniture.
We greeted by a young man and he just dumped us. So after a few minutes we were approached by James and he helped us through the rest of the sale. Helpful, knowledgeable easy to deal with. We will go back to him again.
It was my first experience with Ashley and it was very simple and easy. The salesman did more than just take my order he actually took the time to get to know needs. Thank you James for your help with my purchase.
The customer service was excellent. No sales pressure. I will recommend Ashley Store to my friends
Walked in store, was promptly greeted by sales associate. Told him what I was looking for, he showed me the cheapest option first, then went up to what I bought. Which I appreciated, did not try to sell me the most expensive first. Started at the bottom and worked his way up. Overall great experience. I was in and out of store in 30 or so minutes. He listened to what I was looking for and did not try to sell me anything I wasn’t looking for.
They was on time Very Happy with their service they set up everything I was very satisfied. They talked and asked questions very politely.
My sales guy Jesse was AMAZING, CONSIDERATE, & TRULY MADE OUR HOLIDAY this season!!
Easy to work with !
Such an easy process for my purchase. And the delivery was fast and they were very careful with my sofas. Would highly recommend.
Brian was a great salesman helped us pick the perfect tv stand and sofas. He even gave us some awesome advice on what would fit best to meet our vision for our home.
(Translated by Google) All very well (Original) Todo muy bien
I was a very happy customer and I will tell friends of mine how much I enjoyed my sales representative was to me.Thank y'all so much.
Terrible communication & delivery service. When you return to complain that delivery wasn’t even set up, they lie that it’ll be there the following day when in reality it’ll be delivered in a week. I had been warned about this; I think it’s like this at every Ashley store.
The salesman at the store was not pressuring us to purchase which made our shopping experience vary pleasant. Also the del. Guys were vary respectful and professional. We will continue to shop at that store on military. Thx
Great and easy going experience! Christian was very helpful and found exactly what we were looking for . Great customer service!
I wouldn’t even rate a whole store. How can you have good customer service if you keep hanging up on people. Terrible. I just had a question about warranty and the call center hung up when I asked for a specific store. Refused to even transfer me terrible. Please put this place on notice. Out of business if possible. They are not the only furniture store.
I bought a living room with a cleaning warranty that they promised me I could use whenever I wanted, and the only time I called to ask for it to be cleaned (last July 10 with reference number: 976264) they sent someone to the house but they didn't do the job because he said he had to come back later. He never returned and a while ago when I went to the store to complain I spoke with a Manager named Shawn himself who told me he would help me solve it but he never returned my call or answered me. Now time has passed, the warranty has expired and they never provided the service. Really, don't be fooled, don't pay for that service since they don't comply. Ruben Estevez
Absolutely amazing service the manager went above and beyond to get us what we wanted and the sales team all took a play in the process as well. All together an amazing experience. This Ashley is the spot!!!
I enjoyed my experience in Ashley's furniture store. I was greeted nicely and was left take my time in looking for what I wanted. I was asked, should you have any questions, I will be right here. Also when you are ready, I will be right here. I liked that very much😁
My salesman Andrew was very helpful. Showed me what I wanted for a good price. Thank you
Great selection. Friendly staff, not vultures.
I had a great experience with the delivery of my Dining Room furniture. The three men were very careful and did an excellent job delivering and putting together the table and chairs. I was most impressed with the man who brought his own small portable vacuum cleaner. They left everything very clean and my dining room table ready to start using.
Staff were courteous, welcoming, knowledgeable and helpful. Text message notifications very helpful regarding delivery status and delivery staff also very professional and courteous.
It was a great experience I’m happy with my purchase and they helped me so well!
Great customer service!
Dropped off a couch that doesn’t latch together properly and been on hold with customer service for 1.5 hrs
My experience at Ashley was good friendly people and helpful.
Anthony was great and very helpful.
I’ve been looking for furniture for 2 years and walked into Ashley and found exactly what I wanted. Amazing, knowledgeable sales staff made choosing pieces easy. I came in for a sofa, but ended up with a sofa, loveseat and chair. Quality furniture and many rooms set up to help you compare and contrast making it easy to choose the perfect furniture.
BUYERS BEWARE !!! If I could give half a star, I would . A Recent transaction was made in which we were advised to obtain items after a period of time. As they were not ready to be released, although we paid for it.?????? Thus returned, as advise just had returned it to stock because we didn’t pick it up !!!! Again when the purchase was made, we offered to take it home. for some cockamamie story that they were not available to be released although they’re on the sales floor for sale ????. granted it was was a clearance item, but they stay advised that they could not release the item at that time of sale?????so we promptly waited and then we returned 48 hours later they said the transaction was canceled, “Your Ashley account should’ve been credited“ additionally, we attempted to go pick it up on this past Tuesday 10.3.2023 at 8 PM although the hours of operation say they’re open till 9 PM on the door on the website, the doors are locked and no one came to the door amazing Hope you guys go out of business. It’s all about leadership and it’s clearly absent at this location on South San Antonio don’t even bother to call us as we simply wasted of time. This is the first one star review I’ve done the past five years. I’ve been doing reviews and I hope management values this feedback get it fixed.
I went to buy my daughter a twin sized bed. Jesse Salazar was my salesperson. He walked me to the kids area and said look around and he sat down at a table and was messing with his phone. There was never a conversation about price range or what I was really looking for. My daughter chose a bed and I decided to go up one size to a full size bed, Mr. Salazar should me 3 mattresses total and never gave me a price. The first mattress was horrible and you could feel every spring poking through, the second was better, but the third was fantastic. I also added a dresser and mirror. Financing was done and he asked if I wanted to put money down or not, he said it would make my monthly payment cheaper that was all, I opted not to since my monthly payment was already low. He never described all the different options I had towards financing he just assumed I would prefer 60 months no interest. My husband was unable to go with me but after telling him what I bought he was very upset I spent so much on a mattress for a 9 year old, first thing Monday I called to cancel the mattress. Supposedly it was canceled but I never received an updated invoice. I was browsing online trying to find a dining room table I liked and ended up finding out that the prices online were completely different then in the store and there was a $560 difference in what I was charged versus what was online. I reached out to Jesse who stated that was a different offer with only 6 months no interest and I would have had to put money down. I explained that he never made that offer and I would much rather of gone that route. He said I would have to go back in person to resign paperwork if we changed it but he would keep the 60 month no interest and give me a discount on some of the pieces. Satisfied with that we hung up. Again I never received an updated invoice, so I sent him a message and asked him to please send it this was the next say. Mind you delivery was already scheduled and confirmed. Also I assumed he knew I cancelled the mattress once he got into the system to give me a discount so I never mentioned it. The next day when he sent the invoice I noted that the mattress was still showing up, I asked him why via text, he immediately sent a message that sounded rude and angry which I assumed due to poor punctuation and missing words. He said all the deals he made with me were based off the sale of the mattress, and he would be canceling my entire order. I asked him if he had cancelled it and he never responded. I never received an email, text, or call confirming the order had been cancelled. On the day the furniture had been set up for delivery I received messages that the driver was headed my way, I had to ask my neighbor to inform them the order was cancelled and to not accept any merchandise. I called Ashley’s again and spoke to Karla who stated yes my order was cancelled by Jesse but it hadn’t been processed yet and she would message the drivers to cancel it but they still showed up. She then stated I had to wait 48 hours and call back to ensure it has been cancelled. This was a huge mess and very frustrating. I have been a loyal customer of Ashley’s and have bought many pieces of furniture over the years and always paid it off and before my time never missing a payment. I will no longer support Ashley’s after this incident!
I’m a reoccurring customer and wanted to update my previous post. Hats off again to James, I truly appreciate your customer service! Thank you!
I'm kind of uneasy now. I had a question on my order. I called the numer. After a long time, to get my question answered, the person seemed confused about my order. Instead of answering my question, he just hung up on me, and didn't call me back. His name is Christopher.
Very helpful in getting what we wanted.
The entire experience was trash. Never again.
The in store service was great but the delivery has been frustrating. Asked for the day off that was set for delivery and no eta was sent or updated when the expected time was near its end. I reached out for an eta and then they stated delivery date was pushed back another 3 days. I called customer care and they stated that delivery will be in 4 days, which I'm not available on. For the inconvenience they were compensating me with a gift card but during the process of telling me how much I would be compensated the phone call is "lost" what an inconvenience. This is just frustrating.
Salesman was very nice great customer service.
Jesse was very professional, knowledgeable, and courteous. He provided great details about the mattress I was interest in buying. Jesse made it a smooth process and made it easy for me to purchase. I’m super excited to have my mattress delivered!!
Uriel was great processing my order. Very professional and helpful. Experience was excellent and processed my order in a timely manner.
Always great service,no pressure very relaxing shopping
The associate was very helped and recommended good ideas
Well it's been over six months and Ashley furniture still hasn't replaced the brick mailbox that their delivery driver destroyed and kept going didn't stop or slowed down just hauled a** as fast as they could go. If you want problems with your furniture then go to Ashley Furniture. They still haven't made good on their promises to fix the damage. If you expect a good deal with responsible people go somewhere other than Ashley Furniture. I will have to resort to the court system for compensation. Dealing with Ashley Furniture has become so aggravating ... people, it just isn't worth the stress , I kick myself for not going elsewhere. They are good bull-sh***ers darn good sales people they should sell used cars or fertilizer. After the furniture is in your house all they care about is their payment. NOTHING matters NOT if you are a customer that just dropped 4 gs at your business and can't honor their word to fix the damage they caused... sun it up this business sux
Great staff
armando was very nice, informative and very helpful.
Great customer service
James was very helpful had a great experience
I had spoken with another Ashley Store that had indicated they probably couldn't get the sofa for me, so kudos to this Ashley Store.
Excellent service Very pleasant salesman Jesse ! Store was not open when he caught us in parking lot, said , don't leave I can get you in.
Professional and very friendly
Fantastic! Thank you! I rushed in, knew what I wanted, my plan was to b in n out quickly. Two kind sales reps were available as I walked in. They were friendly attentive, took care of my request, didn’t push for anything else( thank you!) I was in n out as I had planned. I do owe them a tip ;)Please take this review as such! I appreciate you all’s professionalism, knowledge n friendliness. They made me smile n feel at ease … been having to take care of so much lately, they made it easy. Thank you both!it turned they were quick to sale HOWEVER I specifically requested to have furniture on a Saturday. Delivery date discussed was not honored with excuse Furniture did not pass quality check n it will b deliver with no ETA. The original delivery date has long pass n I’m still waiting at least for n update . They want to sale but other than that at clients request is not taken seriously. They contacted by text today- say “hello how can I help you ?“ once I replied no one answered
I love it everyone that helped me was very friendly especially with all the questions I had but they took the time to explain everything to me thank you so much definitely going again
Joseph was very helpful so was the manager, I don’t remember his name! I’ll definitely be coming back
Ashley’s sale representative was awesome. I was in a pickle and Uriel helped me with getting the furniture I needed the same day for pick up. I spoke with him over the phone and I explained my situation and what furniture I was looking for. He verified and found out that they had it in stock and provided me away to pay and then he had it scheduled for us to be able to pick it up. Smooth sailing on pick up as I had another family member get it, no problems there. Thanks Ashley for great customer service.
(Translated by Google) Very good service (Original) Muy buen servicio
Associate was super helpful and we feel he did everything he could do that we got the best deal.
I did a lot of online shopping before going out to the store, and I am so glad I decided to go. The pictures and descriptions of various furniture store sites were good, but paled in comparison to getting eyes and hands on the displays. The experience made it much easier to imagine the furniture in my home, and the sales associate was very helpful. Once we realized that the dining set we chose online was not what we expected, the sales associate was able to gather our feedback and recommend a few options. We went back and forth between displays for a while, and the sales associate answered all of our questions with out the “high pressure sales tactics” that everyone hates. Inspecting the furniture in person allowed us choose a better product. Even though we spent more money, it was better than buying something that was shipped to the house and then returning it after being disappointed with the quality. Once we made a decision the sales associate made the purchase process easier, having already checked the warehouse for availability. I would most definitely recommend the Zarzamora/Military Dr. location of Ashley Furniture to anyone.
Awesome service.
Fast and great experience! Got exactly what I went in for.
Thank you so much for the accurate and quick service!! Great sofas!!!
The lady that help us was vary nice and helpful. She took the time to answer all our questions in a pleasant and respectful way . Me and my wife are vary happy with the experience with had . Her name is Janie .
Sales man was amazing (ofcourse). Quality of furniture is not the best. My 7 yr old couches that I bought used, (quality) was 80% better. I'm very serious. Delivery was horrid. I'm sure everyone deserves a chance but don't be alone during delivery. Don't let them rush out the door. It will cause you so much stress to get something repaired/replaced. And with my delivery it was a huge obvious repair they they tried to rig together and sneak by.
Ashley is very good has very nice furniture for your home and the sales are very nice and very helpful I would buy there again Thanks Ashley
Don't shop here as they will not honor their warranties. The seams were coming undone on a couch cushion and it is within the year's warranty. Their service department says it was normal wear and tear, but how can that be seeing as it hasn't been sat on often as I usually sit on the love seat. Their are other companies to shop from and instead of spending thousands here. I'll spend it elsewhere. Customers, you have been warned.
Very helpful and friendly!
Antonio was great. He listened to what we wanted and to what we were looking for. He took the time to show us what we wanted and explained the Good, Best, Better Ashley brand. I will definitely be purchasing from this store in the future.
Armando was very helpful and good prices. Would definitely recommend
Absolutely no complaints
Me and my fiancé went to Ashley Furniture Homestore on SW Military in search of a new sofa for our new home . We wanted something big to accommodate our growing family but also needed it in a timely manner as we are expecting family from out of state to be visiting in 2 weeks. The sales Manager Jesse was quick to assist , showed us some furniture pieces and explained the different options as to color pattern, turn around time to receive the item and financing options as well as asking what we want from a sectional like comfort level, size, and aesthetic expectation to give the natural flow of balance in our home. After explaining everything he let us take our own time trying every couch out and space to talk and discuss within each other before coming back to check on us. His approach was very friendly and straight forward . No ounce of pressure to rush and pick something . As soon as we made a decision , we went forward with financing and was out within a hour. This was a simple thorough enjoyable process. I’m glad we chose Ashley and would definitely recommend Jesse to family/friends. Customer service was great not only by him but his staff too. It’s great to be heard on what you want for your home and not just looked at as person looking to put forth a sell. Overall 10/10 experience. Oh and let’s not forget to mention , they do offer delivery of course but we opted to pick up our new furniture as we needed it sooner so making sure your item is in stock and ready to go is a plus!
Sales young man was really nice to us, I told him we would first look around and if i decided to buy I would call him. So found something we liked and bought it. Very professional young man.
The amount of furniture on display was great! We walked in with an idea of what we wanted to purchase and left with an awesome piece of furniture. Our sales rep was also very professional and knowledgeable. Thank you Uriel for all your help.
The people were very nice. They showed me what I came in for without pushing me into needless items. They were very informative. Pleasure to do business with them.
One item arrived damaged (we refused it, as we were advised), but Ashley customer service followed up and made it right. We are now pleased, and would recommend Ashley to our friends and family, and will likely use them again.
excellent
The customers service we got was amazing
I couldn’t have asked for a better buying experience!
My experience was great!!! Salesmen Joe Balderas was very professional and helpful and very knowledgeable. I will definitely go back again!!! Thanks for your hard work and great experience Joe!!🙂
James was a pleasure to work with, he was new exactly what we were looking for and assisted us fully
I went shopping for a bed today and Anthony was very helpful from the moment I walked in. He was professional and very kind.
Good experience great sales team.
Great service and friendly staff, our experience was spot on!
Dont waste your time and money purchasing the warranty. Weve been waiting for our tv stand for over 3 months now. One answers the phone anymore. UPDATE: 4 months removed from my purchsse and the item is still not here. They make it so complicated to redeem the warranty credit. Sorta feels like a scam. We went yesterday and pay for the delivery and we were told noone had to be home as the item will arrive unassembled. Please note we specifically asked this and we once again were mislead. They charged us for a "white glove delivery" which according to their document it includes assembly, set up and removal of packaging. But they claim they wont assemble it now. Why charge me this then? Please stay away from the warranty scam.
(Translated by Google) Of course I would not recommend them. The ones from the store on Zarzamora street made the order wrong and sent me a wrong table. I went to the store and they said they were going to correct it but for the second time they sent it wrong again. I lost 2 days from going to work waiting for the delivery and for it to arrive wrong for the second time. I called the store for help and they told me that the man who served me and the manager had the day off today. I got to the store and there were the two of them. Besides, the manager was the one who answered the phone. I canceled the order but since I paid in cash they are going to send me a check and it will take 3 weeks to arrive. But I already found the same table for $600 cheaper at Luna Furniture. I did better 🙂 (Original) Por supuesto no los recomendaria. Los de la tienda en la calle Zarzamora hicieron mal la orden y me mandaron una mesa equivocada. Fui a la tienda y dijeron que la iban a correjir pero por segunda vez la volvieron a manda mal. Perdi 2 días de ir a trabajar por esperar la entrega y para que llegara mal por segunda vez. Hable a la tienda para pedir ayuda y me dijeron que el señor que me atendió y el gerente tenían el día libre hoy. Llegue a la tienda y ahí estaban los 2. Aparte el gerente fue el que me contesto el teléfono. Cancele la orden pero como pagué en efectivo me van a mandar cheque y tardara 3 semanas en llegar. Pero ya encontré la misma mesa en$600 más barata en Luna Furniture. Me fue mejor🙂
Wonderful service and fast delivery
Everyone at Ashley’s Furniture are very nice and welcoming, especially Anthony who made my sisters and I’s first time buying furniture experience more than rememberable! Consider us life long costumers!!
Great Customer Service !!
Luis was excellent and very kind. He helped with determining the size of couch we could choose from and was very professional.
Mr Murillo was very polite, knowledgeable with products that we were inquiring about. We will recommend him & Ashley Store to friends & family.
I was quickly approached by Joseph when I arrived. He was attentive and showed me pieces I was interested in. The sale process was smooth and I was given good prices, honoring the online lesser price than the inhouse floor price. I am a repeat customer. Thank you!
Uriel at the zarzamora location is the guy to ask for. Very kind and personable. Sales rep to sales rep he wasn't too pushy and gave me time to look around without feeling rushed. I actually picked a completely different couch.. I LOVE IT SO FREAKING MUCH, turns out he got that one too. 11/10, would recommend and I will be back for more beautiful things ✨🩷 Gave me lots of financing options and would price match online if a better deal. Super cool dude. I appreciate all your help!! (:
Very good experience and great customer service
They helped me my mom from an ad she saw on Facebook and they helped from her from start to finish.
Ashley's was able to order just the item that I'm looking for.
Luis was awesome and helped us find the perfect sofa. I recommend everything about this experience if you need to buy some furniture.
Great service and all went fantastic as I was helped from the time I walked in. Great ppl there and helped 100%.
Very helpful n friendly staff
We were treated with much respect and kindness Cristian and all the others we came across were very helpful and knowledgeable. There were great prices and we had been to many others that day and found the best deal on our new living room set, the only one thing I disliked was the delivery date hoping we can get it sooner than 8/10 but other than that it was worth the time
Good Services and knowledge. Their delivery schedule and lack of availability for taking items home was disappointing though.
Got what we wanted & more thanks to an amazing sales guy, so excited to receive my furniture!! Thanks Mr. Garcia
Ashley’s furniture is the worst furniture store I’ve given business to they are very good at selling to you and taking your money but fail to give you the right information from the delivery to their line of credit company they work with never will I give them my business again nor refer family and friends
Both Anthony and Christian were knowledgeable and welcoming. They knew the products and what they are individually made for. Only concern I had was mostly for the store itself Most of the products shown were either discontinued and couldn’t get shipped to my new apartment in a timely manner. Their display floor needs to be reworked to show what they actually have in stock to be delivered in that aspect I’ll give it a 1. Major inconvenience. But Anthony and Chris were great
Great sales person. Great item. Not to happy with delivery date which has not yet been set and don't know when it will arrive. TY
It was busy off and on but the rep was courteous and was going back and forth until I had decided what I wanted then he stayed to finish the sale. I wasn't in a hurry and he was also patient.
Me and my boyfriend had a Excellent experience JD helped us out and was very helpful and we got a dresser for a awesome price thank you!
Good customer service . Associate was very helpful and knowledgeable.
I can't get my Refund of $700. They give me the same line. It's been since Nov. 2022. Please,, Customer Support, they are Full of B. S. Don't Buy .. No help.. from Customer service.
Staff was very kind and informative. Well definitely go back again
The service was great. I left a very happy customer after purchasing a hide-a-bed and matching love seat.
Christian was very helpful & polite. Made sure to set us up with the fastest delivery date they had available.
The sales rep was extremely polite and took the time necessary to assist me in making a choice that was within my budget and my liking.
Luis was very kind. He did not pressure me but gave me space to explore and find the right fit. And when I found what I liked he made sure I left happy. Thank you Luis.
Louis our salesman was very nice and able to help me right away
To keep this short, I’m going to summarize. Predatory sales tactics. deceptive price advertising. Deceptive if not, out-right lying on financing terms and conditions. One item started at $2200 then $3900 then with 0% financing for $5800. After walking out of the door they call and offer it for $3000. I will not be a repeat customer. Would only recommend to those who are savvy with street hustle. Would give you zero stars however, won’t let me proceed without at least one.
Friendly and helpful staff
Great selection and found our perfect table and sofas on the first visit. Thanks to Luis for his help and knowledge of everything we were buying.
My husband and I had a nice excellent shopping experience. Armando took care of us from the time we walked. We appreciate the no pressure shopping experience. Armando is a professional and we look forward to future purchases.
James Gaddis was awesome. Never had I felt so comfortable making furniture purchases. You have a very knowledgeable and professional employee. He found a way to finance what we wanted. He went above and beyond. Thank you. 😃
Had a great experience at Ashley furniture, Armando was an awesome salesman.
Juan DeLeon is always helpful
I enjoyed the experience got what I wanted and for a very good price .I am very happy with the purchase I made .the salesman was very friendly explained everything good and the best part was it didn't take forever .
Anthony Was Very Kind And Respectful !! Great prices
I had a wonderful experience.
Bought a leather sofa for 1,000 bought protection plan for 329.00 haven't even finished paying for it, and it has tears on armrest and seat cushion, and protection plan will not cover it because it's "wear and tear " never again will I purchase here
Our service was excellent and Luis Garcia de la Cruz was amazing and very helpful. This was definitely a five-star customer service and I would definitely go back.
Great customer service by our salesman
Very poor professionalism. Very disrespectful. If you had to make a choice in life. Make this one: AVOID THIS FURNITURE STORE.
My bed Mattress and box spring was delivered to the floor. Did have a headboard
Had a great experience, very helpful and attentive, was able to take my time and really get what I wanted
Excellent service. Very happy with purchase.
Great service!
They had what I wanted.. Salesman very helpful
Great customer service and everyone was knowledgeable about their products. I would buy from this store location again.
The employer attended its very nice and profesional it’s my second purchases one bed and little tables for my living room the service very good I like have employer speak Spanish i was happy
It was very satisfying 😌 Mr James was very helpful and didn't rush me sat on different sofas until I decided on one thank you very much 😊
They treated me very nice
Staff professional, respectful and caring
Wonderful experience,James was a great sales person. Answered my questions and was very helpful. Made my shopping easy.
Gentleman very sweet, very patient because I was jumping from sofa to sofa and he was just so patient and awesome
Could not find a sofa in the style and color I wanted. That would have been okay, except that the sales staff wouldn't stop pushing other pieces that I clearly wasn't interested in. I was refusing sales pitches waking tout of the door.
I now understand why people don’t prefer this location … pretty accurate 👎. customer service line couldn’t help and referred me to call location. After ringing (for what seemed like forever) the calls were answered & I was hung up on each of the 3 times. Needless to say, I got the message loud and clear. Thanks.
Very friendly and courteous, weren't pushy. Armando explain to us the Pros and Cons on the different types of mattresses overall we were happy with the service we received from both salesmen.
Salesman Anthony Solis and Finance Person Joe were very courteous, knowledgeable and informative. Time spent was manageable on my schedule. Keep up the excellent work!!
Easy shopping everything I was looking for I received it was fast
Luis was very helpful and patient with us and helped me select the perfect mattress for my wants and needs.
Had a very positive experience with Anthony...he helped us with every aspect of the process...we were very happy when we left.
Outstanding service and a very nice showroom with quality furniture Will definitely return for future shopping @ Ashley HomeStore - South West Military thanks
Celeste was very helpful and professional.
I had the best service from Domingo he was so patient with me very wonderful person and extremely excellent customer service I highly recommend this furniture store 👌👏❤️❤️❤️ Thank you so much 🥰 From arriaga family ❤️
It was good, pleasant and so much to choose. They have all great quality furniture and the staff is very helpful. Ask for either Anthony or Uriel, they are awesome!
Had a wonderful experience at this particular Ashly store on military everyone was very nice and professional and answered every question I had if you’re looking for furniture and more Ashley is the place to go 👍
Great customer care. I got exactly what I expected in regard to service and my selection was at a great discount and delivered the next day.
Jennifer was very informative n helpful n making our selection
I'd like to thank Christian for hooking me up with some nice leather couches for my living room. He was honest and upfront about the price and delivery date. They actually came in sooner than expected. I highly recommend you ask for him when you shop there. Thanks again! 👋
Poor customer service. The store manager very unprofessional she said she was gonna call back within the 45 minutes to solve my problem she never did,
(Translated by Google) I loved the very kind attention.... (Original) Me encantó la atención muy amables....
Jenn/Jennifer didn’t hesitate to help me find the perfect pieces to complete my living room, & answered any questions I had throughout. Overall it was a great, & fun experience, exploring the store & shopping with her! ✨💪🤠
Worst service ever. Customer service is terrible, never able to get a hold of a supervisor or anyone from the store. My couch is in terrible condition. No one is helping with the situation, I have been getting the run around since February. I’ve been told I’ll get call backs & never once receive them. I had a technician come out to service the couch & he didn’t even leave a report to help me with an exchange. He took a look at the couch & said it should not be in this condition for only getting it 3 months ago! Says for it to look like this we would have had it for years. Technician came April 1st (been waiting since Feb) I called on the 4th because I knew they wouldn’t have info, then I was told “oh it takes 24 hours to update” then told “oh it takes 48” & so on. It is ridiculous. Couch makes horrible noises, loose & worn. Service is terrible, for being the “#1 in mattress in furniture in America” there is NO one to speak to directly! Terrible service, lack of respect & communication! I would never shop here again or recommend to anyone.
Really friendly
Customer service in store was great though very bad with communication on delivery information My delivery date was changed automatically 3x due to my phone number not being changed correctly for method of contact . Keep in mind my order was well over 5000. I contacted customer service 6 times total to change it and confirm delivery. They did "update my phone number "but delivery was still changed due to my number still being incorrect. Went in store 3x and they made sure everything was changed correctly and they said their is nothing else to do and they gave me a phone number to call. The phone number was for the warehouse for those wanting to pick up orders in New Braunfels which had nothing to do with my issue and basically a way for then to get me out of their hair. It was stressful because nobody could help me when giving the resources to call around. The 4th time I finally received my delivery and the delivery employees were very nice.
It was the best experience going into the store from the time I stepped inn. Tony was awesome, he introduced himself & said anything I needed help with to let him know. I really like the fact that he didn't bombarded me the whole time I was there. Once I decided what I wanted he helped me look for the perfect sofa. In the end it went great and I was really ecstatic. 🥰
Wonderful experience! I worked with Christian and he was very informative and detailed on each and everything we got thank you!!!
My sales lady Celeste did an incredible job every questions ask she answered she explained , detail, and did not rush me into making a decision highly recommended my finance lady Kim also did an amazing job ! Will highly recommend them great job ladies!
Great service!
JD was the best! Knowledgeable and kind.
My sales guy, Christian Rodriguez, is the absolute best sales person! He let me wander around on my own (as requested) and offered honest feedback on my questions. He is patient, professional and incredibly friendly. Above all, he deserves the highest of accolades! I highly recommend you stop in and see him specifically. I will definitely be back!
Great service
I wish no stars could be put here…. Ordered 2 beds and when they delivered them they forgot the parts to put them together! They came back and put one bed together and didn’t do the second bed. Its been sitting in a room for over 3 months and every time i call i get the run around yet its time for the second payment yet i only have one compete item!! They are beyond horrible!!!!!! The manager Mia promised they would get it done if not we could come pick something else out. I emailed her and she doesn’t even respond now either! I told them to come get it we dont want it and they said you cont return anything! DO NOT EVER GO TO THIS STORE… They cant even answer the phone….
Nice set up and friendly service
Customer service at this storeWe spent close to $7,000 at this store!Tony Hernandez is amazing and do what he can for customers. However we purchased end tables on 27 February and when they were delivered and unwrapped they were scratched. We put in for a tech to come fix, but he came and just looked . He did not attempt to fix . He came on the 8 March from ( AHM furniture) We are still awaiting the paperwork in order to exchange these. We are totally getting the run around. Every time we call we get a different answer.
Salesman was quite helpful and most pleasant.
I was very satisfied with my purchase and assistance received by sales representative who assisted me with the whole experience from finding pieces to final purchase. I would definitely recommend anyone to visit Ashley for their furniture needs.
Went to Ashley on a whim to see if they had the product I'd been looking for. Not only did they have what i was lokking for, my salesman (JD) worked with me to make a deal! I've not received my order just yet (delivery later in the week) but so far so very good.
Great service by Celeste
Great service and very professional.
Furniture is beautiful but the delivery times aren’t too great.
Great customer service
Thank you Norma for taking the time to provide extraordinary service. You are appreciated!
Joe was a wonderful sales associate!
Tony was awesome. And kept his promise.
Just purchased a sectional sofa and recliner and had a very good experience with salesman Armando Torres. He is a very knowledgeable and patient young man who has quite a lot of experience. I would highly recommend him and Ashley’s furniture store on Military and Zarzamora when in need of any household furnishing need.
(Translated by Google) Bilingual and very friendly vendors (Original) Vendedores bilingues y muy amables
So far so good…..
Price was perfect inventory was great and service was excellent time was also great
The young lady that served me was very informative on all the products that where shown to us very knowledgeable as to anything we asked in reference to what we were buying
This is not a reflection on the workers here, great people at this location. The company however delivered an incomplete bed to my home that I paid off in full 1700 $ which was missing parts and now they want me to pay for the missing parts that should have come with the delivery. Great job, Corporate full of thieves!
(Translated by Google) Excellent service and kindness (Original) Excelente servicio y amabilidad
Luiz was so helpful! Very happy with our experience!
Domingo our salesman was very nice and helpful. Didn’t pressure us, directed us to area we’re interested in . Then approached us us again proceeded to help us in the furniture we were interested in and we purchased it .
Great deal on my purchase. Salesman had pro customer attributes. And management assisted on great deal. Very pleased.
It was very non-pressured experience. L The salesman did a great job explaining things and then allowing us to shop freely for what would work best for us pricing for our budget.
The gentleman that took care of me was very nice very polite he explained to me between the mattresses firm medium or soft I will recommend any of my friends or family to go to
(Translated by Google) Excellent service, the young man who served us was very friendly and helpful, thank you (Original) Excelente atención, el joven que nos atendió fue muy amable y servicial, gracias
We went in with a living room set in mind, a purchased exactly what we wanted with the help of very knowledgeable sales staff.
(Translated by Google) Very bad experience they sent me what I did not buy and they do not want to change (Original) Muy mala experiencia me mandaron lo que no compré y no meló quieren cambiar
Joseph was great! I was being a little extra with my vision for my bedroom and he was so helpful and understanding. Thank you!
(Translated by Google) Hello, well, the person who took care of me was a boy and he behaved in the best way, and above all, he spoke Spanish and he explained to us very well. Then another man came, I don't know if he was the manager. .and he also treated us in the best way ...and it was already late ..already to close ...and however they wanted they took their time ..to serve us ... thank you very good service ..🙋👍 (Original) Hola ..pues me atendieron muy bien la persona q me atendió era un muchacho y se portó de la mejor manera ..y sobre todo q hablaba español y nos explico muy bien..después vino otro señor no sé si era el manager ...y también nos trató de la mejor manera ...y ya era tarde ..ya para cerrar ...y como quiera tomaron su tiempo..para atendernos ... gracias muy guen servicio ..🙋👍
Armando is very knowledgeable, pleasant and directed us tk what we were looking for. Thsnn you
Jennifer was great
Very friendly staff, just walk in and some one was ready to help with any questions. Even the manager introduced him self in case I had additional questions.
Their sales associate, Tony Hernandez, he's Top Shelf. Personable, professional, and definitely engaged with us as customers. We were going through the home building process, showed Tony the general layout of the living room, and he literally drew pictures to help us visualize. His no pressure guidance and assistance were exactly what we needed. The following week, we went back and bought a bedroom set as well. I pray that the rest of the team there at Ashley are on the same level... We appreciate you, Tony! I. & M. G.
We came in for a new living room set. Thank you for always meeting our needs.
Awesome place love ❤️ y’all the kindest and very clean place
Got a good deal on a couch. But it’s taking FOREVER to get delivered and the delivery process is a total B. Customer service sucks. Had to reschedule delivery twice cuz I never got a “confirmation text” and they didn’t let me chose a time so I have to get someone to sit and wait for it. 0/10 never doing it again.
We had a great salesman. No pressure to buy anything right away. Gave us a few details about what we were looking for. Gave us plenty of time to look around. Made our selection and the rest was easy.
Very helpful and courteous, respectful , took the time to answer ever question we had .
Great service
I have gone in person twice to have order cancelled due to being in the process of purchasing a home. The manager Chris has failed to comply with request. This location being an authorized retailer has put a bad name on Ashley’s reputable business. I look forward to cancelling both credit lines & take business else where.
The Sales person was patient and very helpful! I was very happy with the service.
Great experience. Salesman was very helpful.
Luis was very professional and helpful.
(Translated by Google) Good service and they also speak Spanish (Original) Buen servicio y ademas hablan español
They were very informative and helpful and i was happy with there service
Tony was very helpful and friendly. I would highly recommend him. We had a very good experience today in choosing a recliner for my husband.
Great delivery. Professional young men.
Customer service was great! Found exactly what I was looking for.
Do not get the 5 year warranty with this furniture place it is a rip off. I called and they only said they only cover your furniture from the first year they drop your furniture off to your house..
We didn't do much shopping, but one granddaughter did online shopping for us and advised us to visit Ashley we been there before yes good customer service from Mr Uriel
I just love everything about this place. Great furniture at great prices.
It was perfessional courtesy, very respectful representative,
Great customer service
Great person sold me furniture on his day off and met with us . He has always been our salesman.
Very professional employees and cover details of what you are purchasing. Will answer any questions that you need to ask.
Listen to me when I say that these people will lie and lie and lie in order to make a sale. If they make the sell and for what ever reason you receive or don’t receive your order they still make commission so they will lie and say anything in order to make that sale. With that being said it’s been 4 months of me waiting for furniture that was supposed arrive in 2 weeks time. I specifically told them I wasn’t planning on buying anything if it wasn’t going to arrive within 2 weeks. They assured me I will receive it. Now that it’s been months they won’t cancel my order. Do not do it. I swear to you, you’ll be as mad
Professional and knowledgeable
Great service. Domingo was a real help.
BEAUTIFUL FURNITURE.EXPLAINED IN DETAIL PURCHASED A BEDROOM SET.🥰THE SERVICE WAS GOOD.!
Friendly. Not pushy. Well manner sales person.
We came into this location on December 17th and purchased a sectional and were told delivery would be December 28th. Arrangements were made with work to ensure someone would be home for the delivery.. The days and weeks leading up to the delivery date we received no call or email stating that our sectional wouldn't be delivered.. It wasn't until 430 came around the day of and we still hadn't heard anything that we called to get an update only to be told they didn't even have our sectional in stock and didn't expect to have all of it in stock until after January 17th. The sales people here just say whatever they need to to get the sale and then you're completely left in the dark when it comes time for them to deliver.. I have never gone through a such a shady and deceiving experience with a company. If someone is spending their hard earned money with you, the LEAST you could do it be straight with them. We received absolutely no apology when we called customer service either. No remorse. And from what I'm reading this has been an ongoing issue for sometime now.. so they're not even taking steps to properly train staff to rectify the problem. I'm so completely disgusted with this company.
Friendly staff, comfortable surroundings and extremely helpful sales person.
Sales man was great..Armando Torres..very knowledgeable..
Salesman was great but we were lied too regarding when items would be delivered. salesmen stated we would have furniture on 22 November. We did not receive until 16 December. Buyers beware if you cannot wait 1-3 months to receive furniture
We ordered our furniture sales rep was excellent however the delivery people and main customer service is horrible. They broke the furniture they delivered they told me they could not take it back but replacments would be sent only to say they need to inspect it to see if replacments would be approved but they broke it and one piece came broken out box. They also broke the sofa on delivery. Yesterday I got call that delivery was canceled because one piece was missing now today they say they never canceled but they only have one pier and tv standand that the other pier eas never approved for replacment. I dont know how when the delivery people broke it now I hqve to wait again for someone to come out and check if they can. Then we paid for delivery and installation they didnt install any of it none of the doors were put on the fireplace wasnt installed none of the handles to cabinets were installed either zip ties were left on. Its been one of the worst expetiences we have had while purchasing furniture. Save time stress and money shop somewhere else. I have filed a complaint with BBB already. So much more has happend to much yo list here I have pictures . I wish I could sendnit all back and be done with them. Now we are stuck paying for furniture we dont have and cant use. If I dont find a resolution soon I will be contacting a lawyer or taking them to court. Never again stay away from this place Juan Covarrubias
I just left the way to treat the people? They're awesome everything was nice very respectable? The only thing I didn't like my merchandise have to wait 2 weeks my wife is driving me nuts? It's okay I understand keep up the good work guys
Tony was very helpful in directing us to the items we needed to look at. He was also knowledgeable about warranty and delivery information. I would say that Tony was quite helpful without being the least bit aggressive or pushy.
Salesman was very professional excellent service 👍
Domingo was very patient and offered some great customer service.
I went in clearly explaining to my sales rep Jennifer that I did not want any of the furniture that would take too long. She assure me 3 weeks tops. It’s been 3 months going on 4 and still no furniture. These people will lie and tell you everything you want to hear in order to make a sale. So if you need furniture asap do not go here. They will lie to you
Loved the customer service provided. Went in with my granddaughter sleeping in my arms and helped me really fast but with the best customer service and I am very happy with the staff and will return back..
Sergio was such a pleasure to work with. He took the time to review all of our purchase options and found a plan that worked perfectly. Can't wait to work with him again on our next purchase.
If I could give a zero I would Their customer service is horrible
Overpriced cheap furniture. Not to mention a 3-6 month delivery waiting list.
Nothing but lies from them changing dates on when order will come in. Why would I want my furniture in portions like a table but no chairs. So upsetting
Awsome
Made a purchase and and requested a cancellation within 24 to 48 hours. Store advised the entire payment, except the delivery fee will be refund in 7 to 10 days. We call on the 10th day and they stated will take another 7 to 10 days. Unacceptable. We are waiting on call back from customer service manager. They said would take 24 to 48 hours for a call back. I think I will change furniture stores.
Nothing short of outstanding service.
My husband and I purchased a living room set in August 2022. With the impression it will take 6 to 8 weeks to get delivery. Mo calls or explanations from Ashley furniture after the time passed. Finally able to get a hold of a person who said delivery was scheduled for November 5th and we will get a call a few days to schedule delivery. No call, no explanation for delay. Yesterday he called Ashley furniture back to inquire about the delivery and was again informed tentatively late December but no guarantees. How does a company operate like this. Besides the furniture was paid for in full the day it was purchased. The inconvenience of moving into a house and living without the needed furniture.
Good customer service..be sure to check online pricing before heading out to the store or while at the store.
All I can say is this was my 1st time and definitely will NOT Be MY LAST!! JOHN DELEON went BEYOND to get our business and It worked!!
Very Disappointed ☹️.My dinning set should have been delivered 2wks.ago and keep delaying the delivery date.. brought on Nov.6.
Joseph was a great sales rep! Very helpful he got us in and out as quickly as possible
I have been going to Ashely for years. Decided to go elsewhere for my living room, couch broke on thanksgiving day and I didn’t have a lot of money. I went back and got a new couch and luv seat too, shouldn’t have left Ashely.
Helpful and courteous
Sergio was very helpful!
Uriel was fantastic. Patient and helpful. Recommend!
Sergio did a job attending us and make in sure to make the right decision. I recommend go with him
Good afternoon, I received good services. Thank you
Was very nice, and he had alot of knowledge about all the things I chose
Good professional sales
We purchased our bed in 2018 and were told we had warranty on it. Our wooden frame board broke and we called to try and purchase the parts to replace it. During the call we were told we no longer have warranty on it. Which is fine. However, when trying to purchase the parts to replace it, we were told that the bed has been discontinued and that there is nothing they can do. When I asked to speak to a manager I was denied so because “they were going to tell me the exact same thing. So there’s no point” I was told by the representative that they’re best advice would be to hire a 3rd party to try and fix it. Had I known the bed was going to be discontinued and I was going to be left with a broken bed with no way to be fixed, I would have never purchased it. It is ridiculous that Ashley’s couldn’t even offer any kind of help at all.
Helpful and welcoming. Didn't have what I wanted.
Delivered the wrong item. Was told by the delivery company that I had to keep the item and call Ashley’s. I refused and the still left it here.. Little did I know that I’d be screwed. Been trying to get the correct item since the first week of October. The delivery date keeps getting pushed back every week. Now it’s not till the end of December. Then it’s not even promised then. So the incorrect item is being stored at my house for free and taking up space. Mind you; the item was paid in full. So it’s like my money is being held hostage and can’t get back to go somewhere else. This place is quick to sell you furniture they can’t even get delivered at a decent time. Don’t waste your time or money there. It’s been horrible customer serve on the phone and at the actual store.
Armando had great customer service skills, explained everything to me perfectly. Good job.
Unfortunately I had a bad experience at Ashley furniture store today at South Zarzamora location in San Antonio. I purchased a Hyllmont power reclining couch back on 09/09/2022, item 9300315 $1,999.99; I was lucky as this price was expensive and they had a unit on clearance for $1396.40 delivered and set up. I wanted to purchase the matching love seat but at the time I couldn't afford it so I waited. A few weeks later I went in to look at the love seat item 9300318 $1,999.99; I was very surprised that the price of a power love seat which seats one less than a couch was actually the same price as the couch; either way it's what I was going to need. I talked to an sales associate and tried to negotiate the price however, no go; I asked about price matching and they told me that they absolutely would if I found the exact same unit they would honor the price. I went home and actually hit the internet and found the same power love seat for $1,272.00 with free delivery. My next thought was that I would rather keep the business locally so I took my documentation in and attempted to make the deal. The salesperson returned and said yes, I was excited. A few minutes later the store manager came out and indicated they wouldn't honor their price match verbal commitment because the store was not a direct competitor. I was now very confused; I told the manager that I could purchase the unit, get it within a week, free delivery, how was this not their competitor ( San Antonio market or not, which they never mentioned before). I went on to tell them I have been a loyal customer and just recently purchased the couch from them, in my opinion it made no sense to me not to keep a local customer happy? It was their price match guarantee! And it was the exact same power love seat! Well they sent me packing and I was very upset, so I felt the need to write this review for all to see. I hope it brings attention to future or existing customers to be cautious when dealing with Ashley Furniture, specifically the Southside Zarzamora location; maybe all I would imagine all the San Antonio stores are probably run by the same regional or district manager.Sincerely a very unhappy customer!!!!!
Best all around service by Joe Balderas.... we had questions and he had the answers!!!
Domingo was super helpful from the moment we walked in! He was able to find the things that fit my needs and was super patient with me after changing my mind about the table set I wanted. I ended up deciding I wanted a couch also and he helped me pick one out based on the size of my living room and the style requirements. He was also super patient as I consulted my husband on the phone and looked at many different sectionals. I’m really glad we walked in, Ashley’s has a large variety of furniture for every aesthetic and really good financing options. The pricing was also reasonable compared to other places I had visited. I really had a hard time deciding what I wanted cause I loved everything I looked at. My experience there is the best I’ve ever had while furniture shopping. I didn’t feel forced into something I didn’t want or need and I felt like Domingo truly wanted to help me get what would fit my home versus trying to make a sale.
Everything was amazing! The furniture is beautiful and of good quality and they have great deals. I’d also like to mention that the service was excellent! Uriel did such a great job showing us around but also giving us out space. No one was pushy, everyone was friendly and helpful. Uriel’s manager also gave us different price points and certainly offered us packages that were in our best interest. Lastly, before I left I got to see a visually impaired customer come with his young daughter. I got to see another sales representative offer his shoulder to the customer to help guide him throughout the store. Amazing!
Always good customer service, I have made several purchases with Ashley and just love the quality of there furniture.
I have spent many thousands at this store and they are quick to take the money but VERY slow on delivering the product. For the deliveries that I have had, the workers don't take off their shoes or have shoe covers which has left dirt tracks throughout the host. Furthermore, out of the 3 deliveries I have had the past couple months, there have been problems with 2 of them. The first problem is that they installed a bench that had cracked wood on the seat that was clearly visible. They didn't say anything and left as if everything was fine. The second problem is that they set up a bedroom set. Many of the drawers were not installed correctly and the drawer nightstand is so far up that it won't close all the way. I let them know and keep getting the runaround on when a technician is going to call to schedule a fix. That call that I placed is reaching 2 weeks. If you can go somewhere else, that would be a wise decision.
Love Ashly’s . Good service love their furniture. Good prices.
Update to 5 star review 11/7 We will NOT be visiting this store any more. We placed our order and paid for it in full that day and we have recently found out that our order won't be here until Mid December. After placing 2 phone calls about our expected delivery, we were finally told that the material has been on back order since the day we purchased the items even though we were assured it would be less than a week to get our items. Ashley Furniture was VERY quick to take our money but slow on picking up the phone. Not once did we receive any type of communication about our order. The only way we found out about the back order was by trying to confirm we were on for our rescheduled delivery date after the original delivery date was canceled due to our supposed lack of response on delivery confirmation even though there was NEVER any attempted contact to my husband or myself. We will definitely not be recommending Ashley Furniture in the future. 10/29 When we walked in they was only one salesman who approached us, gave us his name, and walked away. NOTHING AT ALL like being at a car dealership which was really nice. Chris the man helping us was very nice and quick with the paperwork one we did decide on our purchase. Would recommend going to this location.
Customer Service was amazing. Very helpful and thorough. Willing to go the extra mile for us. Thank you Mr. Juan Ibarra. Im very happy with my purchase.
I was very pleased with the sales representative she was very helpful and kind
Great customer service. Sales manager was very helpful. Made the process simple and easy!
At first the salesman just stood together in the middle of the store. I recognize the manager from a previous purchase. He instructed one of the salesman to help me. I already knew what I wanted since I had already purchased a lift top cocktail table. I measured it and decided on a different one. The salesman at first was on his cell phone. I had to personally get his attention. I purchased the table. I was given a discount.
Mr. Rodriguez took very good care of us. Very knowledgeable and answered any and all questions we had.
The experience was great and exciting . Great Manager and wonderful staff that make you feel at home .
Do not shop at Ashley furniture on Zarzamora! They have poor customer service, they do not communicate, they do not answer phones! They are all horrible!! I ordered a floor lamp and the lamp is unavailable but I have yet to be able to get my money back. They will not refund for 3 weeks now. They are thieves!!!!
I was very happy with Gigi, our sales lady. The pricing issues from the store and delivery fees are only average.
I refuse to give this location ANY stars but I had to otherwise I wouldn’t be able to post a review. They are so unhelpful! We order our furniture in May and we’re told there might be a delay on some pieces. Understood given circumstances. After that it was horrible. Arrival dates were given, arrived at the warehouse and then pieces were not at the warehouse. They “mysteriously” disappeared. There was absolutely no communication between the store, the warehouse or the call center. When I asked to speak to a supervisor or manager I was instructed to call the call center. When I called the center they told me no matter who I talked to they can only see what is on the screen. So basically there was not anyone who could look further into this supposedly. That is just ridiculous and very unprofessional for there to be no one in charge that could get to the bottom of an issue. This went on for MONTHS! We had to make trips to the store because the store number is directed to the automated call center and we were NEVER able to get through. And when we went to the store and explained the situation different employees told us the scripted “I understand and we’re sorry”. Like no unacceptable don’t be sorry because that is not giving answers to anything. So needless to say today, Oct 1st, we FINALLY got all our pieces delivered. I will never do business with Ashley again! Y’all are the worst when it comes to customer service and satisfaction. I will never have anything good to say about this establishment and I will advertise to anyone about your poor professionalism. JUST SAY NO TO ASHLEYS EVERYONE!! Not worth it!
We were greeted by Christen right away, I told he what I was looking for and he was very familiar with what was on the sales floor. He showed us a few things to choose from. He gave us time to talk over our choices. We picked a beautiful dining table and he explained the protection plan, paid and we were done. He was very professional and personable.
Do Not Shop with Ashley's Furniture!! Since day one it has been a problem with them, salesman adding furniture to my account, waited months for my bedroom set then only partial delivered (ordered in May - were in Oct and still waiting!) automated system is a circle of no customer service, in person no manager ever on site. I should have known when I was shopping around there were two other customers furious with their service. Seriously - A Flea Market will give you true customer service verses Ashley's Furniture Store!!----- I wouldn't have given them one star but had too just to give my review of them!
Worst of the worst. After sale Ashley on Zarzamora/military delivered the wrong items. A week later from site mentioned to customer care very little done to only headaches Management acceptance is zero and no help The store is privately own thus corporation has hands off. Currently my children sleep on the floor due the wrong mattress not fitting the bed frame. Please highly recommend you go else where or “No Refunds and bad credit report if persuasive that route. They allege as knowledgeable of their position but LACK Customer Service. Week later kids still sleeping on the floor and no has responded as promised per customer care? Your money 💴 as your choice. MEGA my apologies for not going your way. BEWARE 😡 of ASHLEY Furniture no commitment after the sale.
Sku # on box was right but color of love seat was wrong. Good quality merchandise but packaging needs better communication. Now we are waiting for this error to be corrected.
Joe B. The salesman, he was very helpful and he gave me space to myself to shop at my own pace. I appreciated that. He was there to answer questions too. I appreciated it that too. Thank you. Leti
Very helpful.
Terrible experience damaged furniture and furniture got pushed back numerous of times no one helped I was never able to speak with a manager bc they had me on hold for hour s
Great customer service
Ashley Furniture text stating furniture will be delivered on 9/10/22, now will be pushed further out on 09/24/22
Mr James the rep on SW Military was patient and assisted me through the process. Thank you.
I mean the furniture is fine until it starts to fall apart.. the insurance is a joke, I didn't even get someone sent out to check it out, just a statement that says "We are so sorry that we cannot provide service on this occasion but would like to point out that your coverage remains in effect for the remaining term of your plan." So the one star is for the 5 years of a useless insurance that was sold to me by Ashley. So save that cash for the next piece of furniture you buy.
Very professional. Answered all questions very polite.
Luis Garcia at the store on Zarzamora street was excellent!!! My wife and I went in a couple of months ago to scope things out for our new home. He helped us then and we went back to him when we were ready to purchase. Both times he was very friendly and courteous. He was patient as we looked for several items asking a million questions. But mostly we felt we could trust him. If you are looking to purchase , go to Luis you will not be disappointed in the service nor the prices. We will always start our shopping with Luis.
Very knowledgeable Salesmen had a very good sales on a bed Thank You Ashley for our beautiful Bed
Found the perfect table for our house and the perfect sales person to assist. Helped us out tremendously, researched and answered the questions we had. Very good experience, looking forward to future furniture purchases from Ashley’s. Thank you.
Great Customer Salesman. Name of Luis Garcia,awesome customer service skills,lots of passion for selling of Ashley Furniture. And Overall Great Young Man...
Un Pésimo servicio, Te Atienden Muy Bien Con Promesas Falsas Y Fechas De Entrega Inmediatas. "NO COMPREN AQUÍ" Tardan Más De Un Mes En Llegar Las Cosas, Llegan Dañadas, Incompletas. Quise Cancelar Mi Compra Y Me dijeron que tenía Que Pagarles Casi $500 Dólares Solo Para Cancelarla, Un Muy Pésimo Lugar Para Comprar Lo Que sea, Independientemente Si Es Cash O A Crédito... Yo Pagué Todo Cash Y Así Se portaron de Tal Manera Y Entregaron Las Cosas Demasiado Tarde, De Hecho Hasta Hoy No Recibo Mi Pedido Completo 😡✋️
Sergio explained the whole process. 10/10 Customer Service.
They don't do what they promise
Our sales personnel Jennifer was so helpful and delightful to work with. Her knowledge was fantastic. If we need anything else we will be asking for her. Meanwhile I can't wait until my new recliner comes in.
My husband and I went to this location to look for a leather recliner rocking chair. We were so lucky to have Joe assisted us with this sale. There was no pressure and it was a very easy and seamless process. He even gave us a promo discount. Joe was a people person, experience, professional and knowledgeable. We’re impressed. Thank Joe for a great experience. You’re awesome!
Juan very knowledgeable and friendly....thank you for your help
If We could rate below 0 we would! DO NOT EVER PURCHASE WITH ASHLEY! WORST CUSTOMER SERVICE EVER in store AND NO ONE KNOWS ANYTHING when you call their customer service!! Haley the Manager there at the Zarzamora location was horrible! Stephanie front desk/customer care person was horrible, and our sales person has been telling us a completely different story promising that our rugs would come when they never were. We have so many text to prove it. ABSOLUTELY NO CUSTOMER SERVICE, listening skills, urgency or will to help! We never received 2 rugs purchased. 1 was sent to the wrong address even though the Sales person knew to update it, other was discontinued and still no refund for our rug purchased 7/3. Then they tried to finally do a credit and it’s not for the amount shown on our invoice or cc statement! This has been the worst experience ever! Never shopping here and so thankful for Conns, Rooms to Go, and Bel Furniture! Lastly we are still waiting for an item that has gotten pushed back on delivery. So over this place!
Great service and a great selection of furniture. Very friendly staff. Definitely will go back and recommend to anyone.
Amber was very attentive, patient and helpful.
SALESMAN WAS GREAT!!! BEST DEAL IN MY PURCHASES. WILL COME BACK FOR SURE. THANKS ASHLEY FURNITURE !!!
Jackie really took the time to take care of us. She also made us feel very comfortable every step of the way and answered all of our questions. I believe because she made it a wonderful experience, we will definitely be back for more furniture. (Just an fyi, I dont like shopping, much less for furniture. But I am happy to say it was very nice here.) Thank You.
Have only received part of my purchase, dinner table. They brought in to set up so left them to it. They said ready to go and left. Walked around table to see a huge cracked and broken frame hidden opposite of my initial view. Why would they set up and leave KNOWING that it was broken. Very dissappointed! Its one thing to break during shipping but to set it up anyway and leave saying that "everything is good to go". Unbelievable!!!!
I went in roughly around 2 pm and was literally out the door with papers in hand👌 Ms. Jennifer, was very nice and welcoming. She didn't push for a sale, she let me do the looking and choosing. I respect that. Thank You, Ms. Jennifer.
James the sales representative that help me was very helpful. Answer all my questions and was patient with me.
I experienced some of the worse customer service today dealing with a Manger named Hailey. I ordered a dining room set and I know delivery times vary. I recieved a call scheduling delivery, the day before they said they had to reschedule for two weeks later. Ok, I get it. Fast forward two weeks, get a call today rescheduling again this time 4 to 6 weeks. If my furniture isn't available don't schedule me. I was fed up, went into store to cancel my order. The Manger tells me there is a 10 % charge to cancel. I asked why, this isn't my fault. They kept rescheduling, she said sorry I don't see notes about reschedule.You'll have to pay fee. I even showed her confirmation email but she said that doesn't prove it was scheduled.She eventually said you can call customer service. I will never do business with this company again. I finally said just cancel, I guess I'll have to eat the 10%. Horrible customer service. Worse part I paid cash and had no product to show.
Plausible deniability, that's all you can truly expect from this company. As if they were a senator or congressman on the hill speaking on behalf of their party. You would think that asking for a simple date for delivery would be a typical and easily answered question, but no! You would have thought I stumbled upon watergate with the amount of run around and unanswered questions. Not only can they not answer questions they also don't know how to keep their customers informed. If you are expecting customer service walk out the door and go to any other establishment, as they do not have the charisma nor the training to pull it off! As a customer of over a decade I am happily free of the incompetence that is this ridiculous excuse for a company. Also according to Haisem (at their corporate call center) no one in this company has had nor will ever have access to email, all part of that plausible deniability I assume!
Great customer service. Luis help a lot we are very happy with our new furniture selections
Your guys said they could put the furniture together because than they would be responsible if it was damaged, they left the box and dash out!
So far its been delayed, date give was July 15th. Now they say August. No communication with us.
(Translated by Google) This store does not comply with The guarantees they deliver The incomplete and damaged things It has been a year since they gave me a Bed in good condition I went the day before yesterday and according to them this time if they give me another New piece of the Bed who knows if this time it is true because that's how they had me this month than the other and nothing very Bad store To buy I do not recommend it At all (Original) Esta tienda no cumpren con Las garantias entregan Las cosas incompretas y dañadas llevo yaas de un año que me entreguen una Cama en buen estado fui an y antier y segun ellos esta vez si me Dan otra pieza Nuevo de la Cama quien sabe si esta vez es verdad porque asi me an tenido este mes que El otro y nada muy Mala tienda Para comprar no se la recomiendo Para nada
Love the customer service j.d. was very helpfule
Great delivery
I had am AMAZING experience with the sales man by the name of JD and his finance manager. They made the credit applying process was super fast and easy! He was very friendly and knowledgeable. In all the years doing business with Ashley’s on (zarzamora) I have always had a great experience, and will continue to utilize them. They always have a wide variety and selection (not to mention clearance items). Delivery dates available too with 1 week which was great. Signed, a super satisfied customer
We were very satisfied looking forward to our new loveseat
Not what I ordered. Waited 2 months. Management refusing to make right.
Great experience here Juan was awesome he went above and beyond to help us find what we wanted and affordable A++
Juan was very patient and very nice. Helping me out with my decisions.
Giving it one star because negative stars are not an option! This place is RIDICULOUS, we ordered a significant amount of furniture in MARCH and are still waiting for pieces of it. The last time I called I was told all but 1 piece was ready and that last piece would be no later than June 29. When I called today they told me that person lied to me and no pieces were available and they don't do partial deliveries even though they already delivered part of it. They said by July 16th would be the latest, when asked what happened if they didn't have it then the response was it would be a later date. So apparently the people in store lie and the representatives say the others lied. We spent close to $7,000 at this store and there is NO customer service. We will never purchase from them again and warn everyone that they are a scam who cares NOTHING about their clients. I have already stopped 3 people from purchasing with them and will do whatever I can to stop anyone else!
Was approached by Joe. Did wonderful.
Great service and I loved my experience
I walked in Ashley and right in the front was standing out sales rep names Rudy who was AMAZING and very sweet and helpful. I would def come back for future items needed. Also Heather who worked in the mattresses was AMAZING aswell .. if I could give them a 1000 stars I would. Thanks again for y’all’s help 🙏
Have had same furniture forever and it was time for new. Went into Ashley’s and was created by Christian. He was extremely knowledgeable of their store inventory and when i told him what i needed he went straight to what i had in mind. So happy to have new furniture headed my way very soon
We had a great experience shopping this afternoon. We were given the time to shop for specific items, with no pushy salesman breathing down our neck. I especially want to thank Mr. Sebastian, he made the experience even better with his patients and knowledge of the stores policies and procedures. I can't wait for the delivery! Update: 06-30-22 I am still waiting for my furniture to be delivered. I've been given two delivery suggestions but those dates have come and gone . Yesterday I was told by a customer service representative the next delivery date is September 14th, that's correct September 14th. May I remind you I purchased this furniture 04-21-22. When I heard September, I had to tell the CSR "I cannot accept that date." I informed him I will be going to the store and I will not be satisfied till we come to a RESOLUTION. To say the least I am not a satisfied customer and I don't wish this experience on anyone. A simple resolution is what I'm looking for.
Great customer service with Joe Balderdash 👍
I will never shop at Ashley's again. Have visited with their "Customer Service" 3 times to get an answer on WHEN MY BEDROOM SET WILL BE DELIVERED. To only be told that they are waiting on my dresser. Empty promises that my furniture will be delivered on 22 July 22. Have no confident in Ashley's that they will stick to their delivery date. They are the worst Furniture store chain. Will shop with Living Spaces or even Rooms to Go. Stay away from these people
Ashley furniture in san antonio Texas.... used fraud to lie customer.... makes people wait 6 or more month to deliver the furniture. They have not responsibility of the merchandise they sale.It is not a serious business..... take care to not go to this store..... We have this bad experience and so many people and also their furniture is expensive and bad quality. Avoid to visit this business.
Placed an order in October. It’s June and I’m still waiting on all my furniture!!!
Worst experience ever, not recommendable
James our sales customer rep was excellent. He went over and beyond with customer service. He was really helpful. James was sweet to my kids. I would recommend James to everyone. I will definitely go back and ask for James.
Joe Balderas was very professional, very helpful and quick
Giving Ashley a 1 rating still too good. We purchased a dining table set in Sept 2021. They said it would be delivered by November, well never came not till December. After receiving the table and chairs it had some damage. So we went back they were able to see what they could do. Well we were able to exchange with an even exchange to be delivered in Feb to 2022. HOWEVER, we received a text stating we would receive it. BUT, only chairs not the table. We were very upset. We went back to the store wanting a explanation why only chairs So a salesman Jesse Salazar said they don't deliver in pieces. Still have not received the credit. He stated he would give a $220. Credit once we received the table and chairs. I have called customer service twice and they told me no credit was given. I will never buy furniture from Ashley again
Rudy was awesome! Great service and he definitely went above and beyond. Went in for a couch and left with not only a solid couch but a full bedroom set!
Incompetent and unreliable. No matter what hour of the day. Nobody from this location bothers to answer the store phone. My delivery was botched due to incompetence. My wife and I had to drive from La Vernia to fix the situation. I don’t care who you are. No one is that busy.
Worst place to buy, I would not recommend my worst enemy to go buy there, very disappointed,I regret leaving the store where I was buying from to go to this place to get furniture,
I went in to look around for headboard & platform base for our mattress. I had Travis & Daniel assist. I wasn’t going to purchase just yet but I got a decent deal. Thank you.
Staff was quick to assist and friendly. Joe was able to help me with what I needed.
Armando was amazing! He througly explained all my options. 10/10 for him!
They're warranting there's no good they 'they denied us for the last 2 years we'vears we even call the store and they cannot help us I wanna buy purchase anything with warranty End the store as South zazimota
Was greeted almost immediately, Juan my salesman was very informative and extremely helpful. Was a very good experience 😃
I went to the store to use my “use it or lose it warranty” balance. I paid the difference and was told I could pick up my order the next day at the warehouse. The following day I called the warehouse to setup a pickup time and was informed the store had placed a hold on my order and it could not be released until they removed it. I called the store and was told that the “warehouse” is the one who had put a remaining balance of .01 onto the account but that they would take care of it. I no longer had time to pick up my order that day so called a week later to setup my pickup. Once I arrived at the warehouse I was told half my order was deleted. After calling the store 10 plus times with no answer I finally got through and was told I had to pick it up in store with 2 days of purchase. I informed then that they were bought IN STORE and I was told to pick them up at the warehouse. Even the paperwork I received had the code for the warehouse as the pickup location. I was then told I could come back in store and reselect another item or get a refund. I then received a call saying they couldn’t refund me in cash and I could lose the rest or take in store credit. This whole process has been a terrible experience I do not recommend this location to anyone. Save yourself the trouble and just go to the forum location and never buy the insurance.
Me Juan was great! He took his time to explain to me everything and stayed under my budget. 100% recommend.
sales person was knowledgeable about the products and the ways of finance etc. He was friendly and cordial.
sales man helpful on all points of final sale
The guys were great. They even tried to get on of the beds to work for us. I was very satisfied.
Great experience purchasing couches and a Temperpedic bed. Jennifer took care of us. She was patient, professional, and very thorough. Jason, the bed guy, was equally on point. The delivery guys, Scott and Julian, were courteous and professional. They were very careful and quick. Great job, Ashley's, on hiring quality individuals.
My friend Mr Flores did a fantastic job researching and finding out delivery times and availability on the dining room sets that I was interested in! Ask for my Friend Mr Flores and tell him that I referred you to purchase fine Quality Furniture at his location! He is a professional and knowledgeable furnishings specialist! Thanks to all the team at Ashley Furniture on military Dr.
Very kind and polite, was having a bad day but it got better thanks Ashley’s Furniture.
Heather was most helpful. Answered my questions and waited patiently while I made my choices.
Cristian was extremely nice, energetic, respectful and patient. Definitely would work with him again.
Uriel was very helpful, and the showroom was on point
Jason was very helpful and professional. He went the extra mile to look up my information and print it for me. Very satisfied customer.
Angela was very courteous on keeping me informed while I waited to be attended. Adrianna was prompt and professional on taking care of my purchase, which was a GREAT deal!!! And last but not least was Armando who helped in loading my purchase into vehicle. I've been an Ashley customer for several years and as many times as I've gone into the store I'm always treated the same way, with kindness. Thank you all for being who you are. God bless you.
I love Ashley’s and Christian and JD from the Zarzamora location were so helpful and nice. They catered to me and gave me fast great service! I strongly recommend this store, they have many beautiful items to make your home beautiful!
Sales representative was very helpful, patient and respectful. Thank you Christian
Very friendly and super helpful . 👍
They were very friendly and co-operative
WORST EXPERIENCE EVER!!! If i could give -5 starts i would! First off they obviously just want to sell for commission try and pressure you! Buying insurance and if you disagree with sell’s person the manager will come and try to sell it again. Purchased a couch in January , told me it would be a month to get delivered perfect , no problem gets here one of the motors is out!!! They tell me to call a number to make a claim. Day of appointment for tech to come out never shows up not once but multiple times,we rescheduled and it been the same bs! No shows. Very unprofessional of them they don’t care but oh walk in so nice yeah right just want to sell but give horrible service behind doors! Would not recommend to go here to anyone! Don’t waste your time.
Bought a bedroom set a sleeper sofa and a coffee table and a rug. I had great service from a guy named Sebastian, he was nice & said everything would be delivered by March 16th. March 14th came and I hadn't heard from anyone so I called. Found out that my furniture wasn't coming until AUGUST! No one called me to let me know. Customer service said I could go to the store, see what they had in stock that I could change my order to. This time they said I would get it March 23rd. The manager, Angela Flores, was the least apologetic & least friendly associate I dealt with. She seemed annoyed & didn't care that her sales guy messed up by not following up with his sales. March 23rd came, I still didn't get my furniture bc it got pushed to March 30 & AGAIN no one called. Today I finally received my furniture. We looked at the table and not only does it look used but the legs are broken. I am so beyond done with this company.
Great service!
Beautiful furniture
Great place, staff, friendly, clean, great furniture, great selections, dining rooms, Living rooms, Bedrooms and odds and ends
Went there after a bad experience at another furniture store nearby. My daughter was looking for a bedroom set the salesman Juan was very friendly and patient with her. We left the store happy especially my daughter 😊
Had a very positive experience at the Zarzamora location in San Antonio today. Uriel, the salesman who assisted me, was incredibly helpful and patient as I decided whether or not I was interested in financing and even more patient as I made rounds through the showroom to determine what I'd take home. Will definitely return for future purchases and refer friends and fam! Thank you for the great customer service.
Ashley Homestore In San Antonio.💯🙏
We walked into the store and we’re greeted by a salesman, able to answer our questions, and direct us to where we needed to go. We found what we wanted, and the entire buying process was really easy.We would definitely recommend This store.
Same thing we paid cash for dining room , bedroom , living room they finally delivered some of the items in January but we are still waiting since November for our dining room table and bed rails first January then March now June how can you as a company put on commercials we have furniture in stock when u don’t …And your sales people just feed the customers nothing but broken promises they say delivery in 4 weeks then turns to month with excuses after excuses also check your delivery look over your items very well because they are sending broken ITEMS THAT PEOPLE HAVE RETURNED IN HOPING U WILL NOT CATCH IT
Joseph was a great salesman he showed me what I wanted and and demonstrated it very good I'm glad I went and bought what I needed.
Supposed to get my furniture in February it's Mid March with no date in sight 😡.
Salesman would no take no for an answer. I told them that I need to check my finance before I would sign any paperwork. The sales presented me with a contract anyway. I got up and walked out of the store. Overall, I don’t have much faith in the company. I don’t recommend purchasing from Ashley’s. The furniture protection plan is not worth your money. My table came to me with white specs on the tables table. When a the service guy came to “fix” the table the white specks still showed up on my brown table top. I wish I would have down my research. Please consider doing yours.
My experience today at this store went really good, all the staff was really friendly and helpful. We dealt with Uriel and the entire experience was very pleasant.
Went in blind in what to decide to get for sofas. Sebastián welcomed my wife and I in, and gave of a general tour. He gave us our personal time to go shopping and reevaluated us for any assistance. After going back and forth on our decision, he remained very patient with us and gave his own self input on our decisions. Definitely enjoyed his service. Going to come back for more merchandise. Thank you Sebastián!
The sales people were wonderful. But, I don't suggest getting insurance. I have made claims and have been denied. They stated it was a Manufacturing problem. I purchased 2 tables. The other was denied as well. Insurance does not benefit the buyer. I'm so disappointed with them. Read everything before purchasing Insurance.
Juan was very helpful. Process was fast and smooth.
Quick easy, ordered the mattress I wanted and it was ready for pickup the next day
Very costumer friendly service
Armando gave me great information for what I needed I highly recommend going to Ashley furniture
Heather was great and she honored the website price which was a great savings. Going back to her when I am ready for a mattress.
me gusta la calidad de los muebles y la atención que tienen los vendedores y todo el personal de la tienda y no se diga de los planes de pago que te ofrecen en este lugar
Friendly people and fare prices for good products.
They do not close at 9 please change hours or talk to the employees to stop locking the door early
I would like to say as soon as I walked in I felt so welcomed the sales person was super nice. I will shop here again
Heather at Zarzamora location was very helpful and knowledgeable. Great location with large selection and great quality. 👍🏼
large selection many choices
Mi vendedor es súper amable y me explica todo detalladamente y tengo muchísimos años comprando en Ashley
Love Ashley Homestore furniture !!!
Well we made a appointment at the zarzamora location and Chris took great care of us. Thank you. We love ashley furniture 😍
Friendly and professional staff Juan was very helpful !
Jason was amazing to work with! He provided all the information we needed in order to make the best decision for our family and made sure we knew exactly what to expect and when. He got us the best deal possible on our GIANT sectional sofa, beautiful dining table and beds for our 2 toddlers. Will definitely be a repeat customer!
Mr Joe was very nice and very helpful loved my dinning room I will visit the store good variety of decor
Wort worst worst experience! If I could give them negative 5 stars I would. First thing is that they do not have a manger to speak to EVER! So if you have an issue do not expect to have a manger assist you. Their customer service reps are so rude and not helpful at all. It is very real that they are not true to their delivery dates. This company should not be in business. Take your time and do your research before shopping with them. They have HORRIBLE reviews on BBB and are under multiple lawsuits for poor customer experience and false guarantees.
Friendly n awesome furniture🏅🏅
I WILL NEVER BUY AT THIS STORE AGAIN
Awesome service, great prices!!
I will never buy from Ashley again. I ordered a table in aug of 2021 and was told by the salesman that it would be delivered by oct. It’s is now feb of 2022 and my order has been pushed back 4 times. I called customer service and was hung up on from One of the reps. The store on Zarzamora st does not answer the phone at all. Don’t even bother . I will never recommend Ashley to any family member. Guys do not take their word when they give you a delivery date. It won’t happen. They don’t actually know when they will get stuff in stock. I went to bel Furniture yesterday, prices were better, had their items in stock and they offer a 2 week delivery option because they have a warehouse in Katy.
Great service and great furniture.
Ms Mary Menchca was very helpful a d attentive to what was looking for. She showed me another options for consideration, and made great recommendations. She has gr8 customer skills
In my experience One of the sales woman would NOT listen to us or what we wanted. She was getting frustrated with my husband when he was asking questions because we were buying a sofa from them, she would roll her eyes and make sighing noises. If it weren’t for the manager we wouldn’t have bought anything from them. We will not be returning due to this horrible experience, It’s a shame we were going to by a bed set and table.
I was well taken care of with Sebastian. He didn’t hound me around the store and I was able to shop comfortable and find exactly what I wanted. He was available to help me find the perfect fit for my living room.
Great service
I went to Ashley’s and furnished my home John was great and the manger as well . My experience was excellent and I will continue to purchase items :)
My wife and I went to look for a dining table and Mr. James Gaddis took care of us! He was polite, courteous and friendly! In and out in about 30 minutes. He made our trip there well worth it!
We etered this store just to see their inventory since the bad experience at another location (I-10) was not the best. Manager, Jonathan approached us with great customer service and explained to him what we were looking for and about our experience at the other store. Showed him what we were looking for and to ask if in inventory with delivery date. In no time he returned along with an sales rep Jackie who assisted us to complete the purchase transaction and answered all questions. We most definitely will return.
Everytime I go to buy furniture in Ashley need to wait more than one month to receive it.
I came in to your Ashley Furniture Store and I had A Wonderful experience with Armando this morning. Armando took the time to show me living room furniture and he was very polite and helpful. Kudos to Armando!
We had an amazing experience! We got the couch of our dreams! Christian made our purchase smooth and speedy!
love there furniture and credit
(Translated by Google) From the beginning everything was very good, Sebastian B. attended us. Very attentive to our needs and above all giving us good quality options at a good price and with great discounts, we are anxious to receive our purchase, the delivery will be in a few days which is perfect since we won't wait that long. (Original) De entrada todo muy bien, nos atendió Sebastián B. Muy atento a nuestras necesidades y sobre todo dándonos opciones de buena calidad a buen precio y con grandes descuentos, estamos ansiosos por recibir nuestra compra, la entrega será en unos cuantos días lo cual está perfecto ya que no esperaremos tanto tiempo.
We had an Awesome experience with the sales Department. 😎 always available for questions we had, highly recommend 👌
Thank you so much for showing us the sofas and recliners made are visit so easy and can’t wait to see my new furniture in my living room! Thank you agin Sebastian
great customer service very beautifully decorated areas clean spacious and well stocked Covid-19 standards in place good place to browse & shop found what I was looking for at a great price
my experience was awesome. it was quick and professional.
Great selection with great prices and good deals.
awesome experience with armando and mary
Excellent experience and great service
We have bought furniture from Ashley’s in the past and have always had great customer service.
Rudy was a pleasure to work with! Will go back for the rest of my home furnishing needs 🤙🏼
customer service what's great. Jose was very knowledgeable and helpful. he did not pressure me like other stores
Great selection an experience!!!
This week on Tuesday I had the opportunity to attend this place and I really must highlight two things first, the service provided by the manaller, Jonathan and by Sebastian a salesman, who treated me so kindly and authorizes me to help me do the processing of a credit which they authorized me.
I recommend Christin Rodriguez he is very help full and he gives you your best possible price for your budget and is willing to stay late just to accommodate you thank you Christian Rodriguez
James was great ,he was very helpful and attentive. The store has a great selection so if you need furniture go see James
This is my favorite store to shop all my furniture is Ashley's furniture but I will never ever come back to this store . I came to the store to buy furniture today and I never got greeted Lost my business.I will go to another ashley furniture before I even come back here ever again
Best furniture store lots of styles to pick from and very friendly staff. I got my soda set and dinning set Joseph was great explaining all the financing options
Service was good and fast professional tanks
When we went in to shop around for furniture for my wife and daughter, we went here first. That was our first mistake. We were greeted and helped out right away and we were at the store for over two hours to get the furniture we were looking at to purchase and make payments for. We were told it was going to be 4 to 6 weeks for everything to be delivered. Time came and went, but no updates and still making payments. I went to the store and talked with them about what was taking so long, only to be told that everything will take 12 to 14 weeks, not 4 to 6. I asked for a full refund and cancel all furniture, but they were quick to make a phone call to get some of the furniture scheduled to be delivered the next week. We got only one thing when delivery day came and it was infuriating. Now, they are telling me that everything else is delayed and we probably won't see for another 30 weeks! Never shopping there again and highly encourage others to look somewhere else for furniture.
The service was good and they took time to work with us on getting what we were looking for.
The people at Ashley Furniture was amazing. They gave 110% of their time and effort to help us find what we wanted and they worked diligently to help us find financing that would work for us. It was a great experience.
all kinds of furniture. good quality and great interest terms!
Excellent customer service and furniture 💙
Alot of really nice furniture and a big variety. But the restrooms need attention. Lady's room was all out of toilet paper and they needed to be cleaned. U could tell it hadn't been done in a while.
Great customer service and they were very patient and helpful. Mondo and Rudy got us exactly what we wanted. Mondo was very knowledgeable on mattress. I would highly recommend them!
Our salesperson Jackie was an amazing one. She was able to satisfy my shopping experience and getting us the best deals. Update: Although the salesperson was great, overall my experience was horrible. Being a 1st time customer I wish I had a better one. I ordered my furniture in November. My couch was delivered in December but my love seat, tv stand and fireplace insert were delivered in July. To think they'd do something nice as an apology, I get a RUDE over the phone rep named Adriana. Oh well I guess I can just say lesson learned here.
Great place
What a great experience! Will be back soon!
Good customer service very helpful... Juan👍 and Manager👍😁
It was amazing 👏 We kept our word about us returning the following day after making a final decision. Love their quality of merchandise. Wirth its value 👌 great investment. Highly recommend.
I spoke to soon- defective furniture!
I'm very Impressed with the professionalism of Jacklyn G. She was knowledgeable and Helpful in her line of work. I highly recommend everyone to Her. God bless Texas.
Excellent customer service. Greeted right away by Heather S. She was all too happy to help us find the perfect living room set. Will be shopping at Ashley's at 7010 S. Zazamora thanks to her customer service.
Jennifer was very friendly and accommodated my every need I purchased a dinning set table and a matching recliner to go with a previously purchased living room set 🙂 can’t wait for my items to arrive ❤️
I Love the large selection of very nice furnishings that is available to choose from at Ashley furniture.
They weren't pushy at all. They welcome you to the store, point you in the general direction, and pretty much leave you alone. My sales guy seemed to know when I had made my decision so I didn't have to look all over the store for him. He was super nice, too, ehen I broke down in a few tears because of the reason for my purchase.
the nice styles of furniture to fit anybody's lifestyle different colors Fabrics and comfort nice people to help you what you looking for in the store thank you Ashley Furniture
People were professional and courteous
Cuugsggd
Chris Cuevas helped us out and was very knowledgeable. He guided and assisted us to purchasing our sofa and feel confident in the choice we all picked, thank you.
Excellent💯❤️ walk-in and walkout happy with my purchase
Great Customer Service from Mr. Flores and Store Manager located at Zarzamora and Military Dr. Mr. Flores broke down amounts in details. I HIGHLY RECOMMEND Mr. Flores for your Ashley Furniture needs. Let him know Miriam was HIGHLY SATISFIED!!!! Got myself a very nice Dining Room Table for the holidays and can’t wait for my next purchase of a Bedroom set little does he know , Ty Mr. Flores.
Armando was informative, helpful and overall amazing help. We had a wonder experience and would recommend and come back! Thank you Armando!
I love that they help you right away. I love this store such beautiful and comfortable sofas. They helped me measure a sectional because I wasn't sure if it was a good size for my living room. They have a great staff working there.
Ordered an ottoman and Ashleys shipped out the same damaged product 4 times in a row. Contacted customer service which was no help. My only options were to cancel the order or hope they didnt reship the same product. This will certainly be the last time I shop here.
(Translated by Google) Very good service, the workers are very attentive to customers, the furniture is of a very good quality and very elegant. The person who attended us helped us find the furniture we wanted, and helped us with the prices. (Original) Muy buen servicio, los trabajadores son muy atentos con los clientes, los muebles son de muy buena calidad y muy elegantes. La persona que nos atendió nos ayudó a encontrar los muebles que queríamos, y nos ayudó con los precios.
Costumer service was great answering ever single question with quick responses
This was our first visit to Ashley’s. Went in to just get a new coffee table set and ended up getting a whole new living room set. Christian Rodriguez was the best salesman. We never felt the pressure and was extremely knowledgeable and had great recommendations. We will definitely be back.
The service in person is great but their promises are lies and are always broken, from sales to management and delivery. I've waited 4 months and still counting for my bedroom set. I well never recommend Ashely furniture to even my worst enemy!!
Great service.. easy and fast to get just what we needed for our son.😊
Great experience, Rudy was really helpful and patient on running several different numbers on different options. Made sure give us all options and information to make a good choice.
sales person was amazing helped out and told us when the item would be arriving
The sales person was real nice and helped us with what we were looking for. And cared for our opinions in what we wanted. Loved the wide selection on dining room tables and sodas and bed rooms sets . We had a very good experience we are sure to come back and order more stuff. And we will be recommending our family and friends to this wonderful store. Thank again for a great experience.
Chris was very helpful and patient. He answered all my questions. I'm very happy with my purchase.
Sales people lie!! They got me and my husband with the lie of getting our stuff in 6-8 weeks 4 months later they keep pushing our delivery date each time we check on delivery status or order status!!! Horrible place do not go here!!!
Very friendly and helpful
Jackie was a great sales person
Great experience and was able to quickly receive my items. Staff and management were awesome.
My husband and I went in just to look around for couches, and ended coming out with a beautiful set for my remodeled living room ! We didn’t feel pressured and they made everything easy! Thank you to Jason and John for all your help! Highly recommend Ashley’s on SW Military!
Absolutely terrible experience. I am in the military and I purchased a protection plan for my couch and recliner after I was assured by James Gaddis that I would be able to get my furniture serviced after I move to North Carolina in the event of any malfunction or damage. The right side of my recliner is no longer working and my recliner has a friction tear from the reclining mechanism. I am now being told that neither Ashley Homestore in North Carolina or San Antonio can help me since they are not a part of the same franchise. If you’re in the military, do not purchase from Ashley Homestore.
they were very nice and helpful in any way they could try to get me an account very nice furniture and reasonable deal for the time
Quick service and very trustworthy, Uriel was the best! If you’re looking to purchase furniture ask for Uriel, he will cut you a great deal!
My COUCH BROKE within 5 months it stop reclining. I bought the warranty BIG MISTAKE !!!!! I have been trying to get them to fix my couch since MAY2021. They keep sending out the same guy to look at it. Literally looks at it and then nothing. I have no answers still. I am still paying for a couch that is broken and now there is 5 people sharing the other one. This is the worst customer service I have ever experienced. DO NOT BUY ANYTHING FROM THESES PEOPLE THEY DONT FIX ANYTHING!! Really thinking of calling that news guy.
Great experience today ordering a bedroom set!
our sales person was very helpful and patient. Didn't feel rushed. overall experience was great!
Awesome bedroom 😍 ❤ sets thanks Joseph for all your help
Joseph our salesman was very friendly and knowledgeable and help us make our purchase Not like other salesman, I always feel like they are vaulters when shopping drives me nuts but he made it simple easier we bought our last bedroom set here like 8 years ago and we love Ashley ❤ 😍 The furniture last forever ♥ ❤ 💕 Thanks Ashley and especially
Went in and it was fast and easy the staff was very friendly and hopeful quick approval no hard given was in and out quick most recommended for sure
I bought a set of couches, it took over 4-months for delivery. After calling and complaining with the store manager, we agreed that he was going to give my $300 credit toward my next purchase, he never kept his word I struggle just to reach him at the store and or by phone. Plus delivery individuals broke my storm door.
Always excellent service! Have had several orders from Ashley Furniture good quality and always keep you updated on your order.
Absolutely awful experience. Purchase was made months ago, I spent over $9,000 on new furniture. Three different deliveries have been scheduled and come and gone without anyone showing up and not a single time did Ashley’s reach out to to tell me what’s going on. Every time I’ve had to call them, sit through over an hour on hold, only to be told they’re sorry and will be sure this doesn’t happen again. It’s happened three times already. Will never buy from them again, which is sad, because I’ve been doing business with them for over 10 years, but something in their business model has changed. Customers don’t appear to matter anymore.
Ashley has top quality furniture. John Flores was very respectful and helpful in our purchase. Jesse was also very helpful and respectful Good people working for you all Thank you John and Jesse I am glad we have your store in our neighborhood with very good people Thanks again
Joe was very helpful and fast at handling paperwork!
the young man help us and was very happy to show me the furniture and was very productive also he was helpful
Shout out to my guy Jason, helped us out with getting a dining table, real professional, super helpful. Made me feel like confident. 10/10 for sureeeeee
(Translated by Google) Very good service and customer service The person who attended us was kind and patient, I hope my furniture arrives on time and without any inconvenience Thank you! (Original) Muy buen servicio y atención al cliente.La persona q nos atendió fue amable y paciente ,espero q mis muebles lleguen a tiempo y sin ningún inconveniente Gracias !
excellent service and friendly sales people.
Unfortunately we have had a very poor experience with this store. We went in at the end of May of this year and purchased a complete office set. The only item they had in stock was the printer cart but were told the other items would be available in July/August timeframe. My husband and I said that was fine as we had just recently purchased a home. We are at the end of September and till this day, we have yet for someone to give us an update. My husband and I have called on multiple occasions to get an update and the delivery date keeps getting pushed out further and further. We do understand there may be manufacturing delays but to not blatantly communicate with customers is VERY UNPROFESSIONAL!! There could have been options presented as these items were paid in full when we ordered them. We actually had to go into the store last Sunday to get an update and were told by the female manager on duty that she was going to do everything possible to try and find out items and in 2 days would contact us with an update and refund our money if not able to locate within an appropriate timeframe. However she tried to tell us they couldn’t refund us for the printer stand because it had been delivered. I said that was ridiculous because the only reason it was purchased was because it was an entire office set. She then said we would discuss it as soon as she looked into the other items. It is now Saturday and we are still pending a call from the store directly. Then what’s even worse is we call the corporate number who says they can issue refunds on items that have been delivered due to the circumstances. Absolutely ridiculous and poor communication and customer service. This was our first and will definitely be our last time shopping at this store.
Do not shop here. They are WAY behind and show no sign meeting orders anytime soon. Still waiting on purchases from summer
Great customer service. To be honest this was our last choice and I’m glad we went with Ashley’s. Our salesman Jason was very knowledgeable and very professional. He answered all our questions promptly and accurately. We can not wait for our new dining table. Thank you Ashley Furniture!
Excellent customer service given by Jennifer and Heather. We purchased a Tempurpedic mattress and a Sealy mattress. All of our questions were answered in detail and were very informative. Delivery guy Juan and his assistant were very helpful and professional as well! Will definitely continue to shop at Ashley’s.
Being new to San Antonio my wife and I searched six different furniture stores to buy a new sectional for or new home. After visiting Ashley HomeStore, Zarzamora St. ,we had to look no further. We found the couch 🛋 we exactly wanted with the great service of Juan C. Ibarra. Juan was a true professional with vast knowledge of furniture. We recommend starting your search with Juan, so you will have to look no further. Thank-you Juan.
I loved coming to this Ashely’s furniture but recently I had the most horrible experience I canceled an order that I had placed in August due to it being pushed back numerous times almost 5 months pushed back and requested to cancel and get a refund for what I have paid and I’m still waiting on that refund and we are now in March. I have been told it takes 7-10 business days and when I call and check I am then told it takes up to 4 weeks. I hate getting the run around it’s very frustrating
My sales representative was Ralph Noriega and he was amazing. I shared with him what I was looking for and he was able to help me with it all. He was very professional. I will recommend Ashley Furniture and Ralph to family and friends. Thank you Ralph and Ashley Furniture for making my birthday even better.
Picked out a very nice TV stand! Janie the salesperson was very helpful and nice.
Por su atención y buenos muebles
Heather was a big help for my wife and I! Super professional and quick to support with any questions we had!
They have great customer service and I love the variety and styles of furniture!!!!!
Armando was great he gave us the best option for us possible. Very helpful and great environment..
I ordered my furniture back in March and it’s now September and they still don’t have it in!!!
Great customer service. I didn't feel like some other places I've been at that they are just following you around and make you feel pressured to buy. But at Ashley's I felt comfortable and at ease. Will certainly let family & friends know of the great service.
Their furniture, but not their customer service
I love the bed can’t wait to use it was over $3000 but good quality bed 😊 and I’m worth it
Awesome customer service, easy to shop around with a no pressure approach.
(Translated by Google) Buy a dining room! At first everything was fine, the bad thing is that the dining room was gone in a month, and it came in bad condition, I told the person who attended me and he told me that they would send me a new one, the date that he told me and the I did not go to the dining room, then I no longer answered my calls, I had to go personally to the store, they told me that there was no report on my case !! I had to order another dining room, they gave me a delivery date and again the dining room was not, I was talking and I confirmed 2 more times and I was not going I went back to the store and finally on Thursday I go to my dining room, if you have the money and want something quick, don't go here The dining room took more than 3 months to arrive! (Original) Compre un comedor! Al principio todo estuvo bien, lo Malo es que el comedor yego en un mes, y venia en malas condiciones, le comente a la persona que me atendio y me dijo que me mandarian uno nuevo, se yego la fecha que el me dijo y el comedor no yego, despues ya no contestaba mis llamadas, tuve que ir personalmente a la tienda, me dijieron que no habia ningun reporte sobre mi caso!! Tube que encargar otro comedor, me dieron fecha de entrega y de nuevo el comedor no yego estuve hablando y confirme 2 veces más y no yegaba fui de nuevo a la tienda y por fin el jueves yego mi comedor, si tienes el dinero y quieres algo rapido, no vayas aqui El comedor tardo más de 3 meses en yegar!!
Great selection and great customer service
I walked in this store yesterday, told the guy how much I had to spend, and what I was looking for. He asked me if I wanted to finance, I told him no, that I would be paying with cash. He then proceeded to tell me what I was looking for would be at the front of the store, or to the right of the store, without actually showing me any specific furniture, then he just walked off. I walked around for about twenty minutes without any further help. So I decided to just leave , as I was leaving a lady finally asked me if I had been helped, but just as I was ignored I returned the favor. I will never shop at this or any Ashley's ever again. The customer service was by far the worst I have ever encountered. It says one star but its really a ZERO.
Very smooth process. We went in, liked what we saw, got serviced by James Gaddis who knew his job well. Left like happy campers. Thank you Ashley, again. ❤️🥰
Beautiful furniture and friendly salesman Christian
The furniture is very beautiful .The salesman are very under standing try to work with you on what you want and be able to pay and affordable monthly payment.The name of the salesman l had was Jose Guerra he explained everything to me step by step. I would recommend my friends to go to Ashley furniture company on South Zamora and military Drive.
Todo , muy buen trato y m gusto los precios
If I could give them 0 start I would! My husband and I walked in looking for a bed frame we were completely ignore all employees on their phones look like that's what they get paid for unbelievable! Horrible customer service will definitely not return!
(Translated by Google) I found very good attention from St. Armando Torres. At Ashley from blackberry in San Antonio (Original) Encontré muy buena atención de parte del St.Armando Torres. En Ashley de zarzamora en San Antonio
very cool salesperson. not attacked by 100 of them at once let us shop. very cool
Don't shop Ashley, they have no furniture to sell. Lead times for furniture are insane (6mo or more) because their factories/suppliers in Vietnam are shut down, but they won't tell you that on the frontside. "delays due to Covid" my foot. If you need furniture now search elsewhere, take it from me and my empty apartment.
Great experience at the San Antonio location.
Great customer service , we weren't pressured or rushed into buying anything. Joe Balderas did a great job of letting us know what leather couches had the best quality and what features they had but gave us our space to test out the different couches.
Updating to a one. Ashley’s was quick to take my money and kept changing the date for when my furniture would be delivered. Till finally they said they didn’t know despite them having it in their warehouse. I’m going to renew my lease before they deliver my furniture
Definitely recommend. This place not only has quality furniture for a good price, but their salesman are not pushy and don’t pressure you just to make a sale. We were helped by Christian Rodriguez and he was professional, attentive and provided great customer service. Great overall experience!!
the sale lady was very friendly and helpful with everything
Pricing and service . The employees were very helpful
Talk to Armando he’s very helpful and a awesome person
James from the zarzamora store is great. He has been nothing but helpful in getting me the furniture I ordered even helped beyond to get an order that took alittle long to get. thank you
Gigantic furniture store, my salesman is Juan who is well versed in his job, the entire staff was very helpful in making my shopping and buying experience most satisfying ! I would recommend going to Ashley Home store and asking for Juan, you won't regret your shopping experience while seeing quality furniture for everyone's budget ! A.A.C.
Only issue I have is the time I have to wait for divery. Plenty of fine choices in recliners. Serviceman was a lot of help. Courteous. Professional. Store was nice and clean. Will definitely go back again.
Very nice salesman and the store has alot of merchandise to choose from
Great Service! Chris was extremely helpful and went above and beyond to get us an awesome deal on a couch set and a bed. Would definitely recomend.
We had a very wonderful experience at Ashley's looking for couches. Our sales representative James was awesome!! Very informative on different options and explained them well.
Mr. Juan Ibarra @ Ashley was very thorough and answered my every question. His knowledge of the furniture, materials, brands etc. is excellent. His professionalism made my selection process easy and I appreciate his patience. Thank you Mr. Juan
I absolutely loved that I wasn’t pressured or rushed into buying anything, the workers here were so patient and gave me all the time I needed, when I finally decided the credit process was so quick. Definitely coming back here for further furniture purchases !
This place is something else. So I walked into the store and saw numerous sales people a few were taking care of customers of course. Me and my daughter walked around for 20 minutes and finally someone said, We are short staffed...we'll be with you shortly. No one spoke to us when we walked in and ever so often when I looked up from browsing the staff would look away...as if we were some alien species...You all have got to do better.
I came in to purchase a dining room set. My experience was quick and pleasant. Chris was very helpful and made sure that I left with exactly what I had in mind for my dining room area.
Yes, I recommend Ashley HomeStore, because the quality of the furniture is excellent and the customer service is so appreciated.
I had a really good experience, I bought 2 mattresses and 1 bed. All the process of getting a credit approved went smooth, I really appreciate all the help that I was given by Mr. James Gaddis, I highly recommend Ashley HomeStore on Zarzamora and Military drive 100%.
Ask for Jose Guerra. He has great customer service. He is very helpful!!! We will definitely be coming back and purchasing more furniture.
Jesse helped out a lot was upfront with us We came from another store because of bad the service was at the other store Recommend going to Jesse
Fantastic store and price's. I saw the sofa, I found online. Sales agent Jacklyn had the answers to all my questions on warranty and care package. Thanks again Jacklyn & Ashley Furniture.
great customer service and great furniture
Very friendly staff didn’t feel pushed into buying something i got exactly what I wanted and got an awesome discount.
Chris was very helpful and answered any questions that we had.
Excellent customer service !:)
My experience went well! Workers were friendly and helpful. I found a couch and now just a have a bit of a wait til I get it.
Customer service was on point!! Had a great experience today with my purchase!
I really recommend this place they will help you with everything…
Can’t get a hold of anyone at this store. I have been calling every single day. Very frustrating.
good fast service from Joe
I am very pleased to have Mr. Uriel Murillo help us get our new set of couches and for having that patience when u have a toddler with me .Thanks for explaining every detail.
Great customer service
found the perfect sofas and i’m very pleased:)
(Translated by Google) The customer service is good uriel attended us and was very friendly and best of all they have people who speak Spanish (Original) El servicio al cliente es bueno uriel nos atendió y fue muy amable y lo mejor de todo que cuentan con personas que hablan español
Profiled as soon as I walked in. Was stopped as I barely started walking in and had my credit run before could even look. Then after he checked and saw score whole attitude changed and now he was wanted to help us with anything. Also he didn’t explain protection plans he added in our order without asking. I had to ask what they were.
We worked with Chris Cuevas, and he provided us with tremendous support and attention to detail. We walked out extremely satisfied with our purchase and look forward to doing business with Ashley Furniture again in the near future!
Bought a nice couch from Ashley. Edit: I indeed bought a nice couch from Ashley...that was supposed to be delivered between 9-12am. Still no couch. Called the guy and basically said they are having to swap the couch on a different truck because one of the delivery guys didn't have an ID to get on base. Talk to the other guy and he said it wouldn't be until after 2 but assured he would deliver it today. I took off work and paid the delivery fee to be here and you guys absolutely wasted my time. Thanks.
disappointed thought it was great at 1st.... but they don't tell you is you have to wait 2-3 months for your purchase... but while waiting paying on without even having
Loved Ashley’s, employees were super helpful and I didn’t even take an hour!! They even made sure I got the best deal for me.
I love my couches and the tv stand but I also purchased a protection plan for them to be cleaned when they’re dirty. I know the rules are on the paperwork but no one ever reads them! I know I didn’t, apparently I was supposed to tell the call center about the stains within 30 days. But get this, I had initially called the call center and they told me to call the STORE. These people never answer the phone, I know they’re not that busy?! I also don’t live near the store, so I can’t just drop by. I finally chatted with someone online and they gave me the actual number to report the stains. Then she put in the claim and told me they can’t do it because it needed to be reported within 30 days. I told her to cancel it so I can call and lie but she had already put it in. They didn’t make any exceptions for even though it was only once and I was given misinformation! What I am getting at is to NOT buy the protection plan, you’ll be wasting money. Now I have to see if I can get pro-rated refund, probably won’t be nothing and my money was wasted but oh well. Worst thing is the call center can’t give it to me, and the store manager won’t answer or call me back. I’ll probably just have to go and get my refund hopefully I won’t waste time. Oh and about the protection plan, if there’s TOO many stains they also won’t come clean it. Ridiculous, isn’t that the point of the plan? Ugh. I’m so disappointed and dissatisfied with this company, I will never purchase any type of “protection plan” with them.
Awesome Thank you 🙏🏻
Really great service. I told the representative what I was looking for and he was able to assist me with all my purchase requests. He didn't try to sell me anything I didn't need or that wasn't within my budget. I will definitely continue to buy from Ashley Furniture.
Never purchase from Ashley Furniture!! They’re the worst!!! Never again!! 6 months later still can’t get my order right! 🤬🤬🤬 They were so quick to follow me around in the store to get my business and take my money and now I still don’t have my items!! #betterbusinessbureau #hadenough
Furniture took 2 Mrts to arrive. Other wise it was fine. Customer service was great. But they should tells u it takes a while to arrive.
I absolutely LOVED my shopping experience here. Jackie G. was my sales person.. She is AWESOME!!!! S. Zaramora location!
I had an excellent experience with Jackie as my salesperson. Not only did she take the time to learn exactly what I was looking for, but had the patience to walk me around the entire store to help me with my needs. You can't go wrong with Jackie!
(Translated by Google) Excellent service and excellent quality of furniture 100% recommended. (Original) Exelente servicio y exelende calidad de muebles 100% recomendado .
Jason helped me find just the right loveseat!
everything so beautiful and well done
Loved it! So many color options in sectionals, recliners and furniture.. staff was also so knowledgeable and friendly, will definitely be returning for more!
Great customer service and we have always bought Ashley furniture. Love their products and the memorial weekend sale.
Horrible wait time on orders. We purchased furniture Nov 27th 2020 and not yet fully delivered. Ashley HomeStore is a mess and their customer service (in person or online) is pathetic.
Great saleswoman, gave us time to discuss and offered us great deal.
Very friendly, informative and patient with us. Their furniture is a great quality. Jennifer Garcia is a great salesperson she gave us various suggestions and was never insistent on our choices. I will definitely come back to Ashley’s for my furniture needs.
Our salesperson was very helpful and patient (Uriel) It was a pleasant experience
I recommend this store very highly! Salesman was friendly and professional
Where to start at I will never never come back to Ashley‘s furniture all they do is lie and lie this sales man name Jose and mind you he is in the Marines he was VERY HELPFUL AT FIRST ANSWERING SOME QUESTIONS...... anyways he told me that they had both order that I paid in full plus warranty and he said by Saturday someone was suppose to call me and schedule a date for delivery and never did. so I called him and he said I’ll let you know the status and never call text nothing... April 24 2021 and now he barely txting when I ask him why haven’t I gotten my order and he said it was in stock and now it’s not due to the COVID lies and more lies .. so I message the main office and they said that it will be in the warehouse on May 26 that someone was gonna call me of course no one did lol so at this point I’m piss and now Jose telling me it’s out of stock he’s gonna have to see if he can pull it from Houston or Dallas lies lies lol my question is if something not available why freaking tell ppl it is when it wasn’t why ?why have it out there on the floor when y’all don’t have it y’all customer service really sucks and I want my money back I don’t care what lies y’all have to say to me anymore ..and if they don’t tell you a date when then more likely they don’t have it . Look at the reviews I should’ve done that I usually do but I didn’t I was Super excited for my girls to get their beds ... what a bummer .
went to look at furniture and Ms. Garcia was so awesome to work with. Look her up!
did a very good job at taking my money but over two weeks later still have not received my sectional have been given the run around by customer service cannot get hold of the sales person until i had to go down to the store and with the very unprofessional and rude service i decided to cancel my order will never return to this location again recommend staying away from here
James was so great to work with. He helped us find the absolute best loveseat that was the color, design, and price we were looking for as well as a great accent chair that will work great in our living room. Super friendly experience and will definitely return for more. Thank you so much James.
good quality, good service.
Friendly people, store exceptionally clean , Beautiful furniture, good service, thank You 😊
The furniture their Is really nice, the couch I bought Is comfy and can't wait till it Is delivered.
WORST PLACE TO SHOP I WANTED A VIBRATING SLEEP NUMBER BED & MATTRESS EXCITED NIGHTMARE COME TRUE BROUGHT BASE NOT MATTRESSES BROUGHT WRONG BASE HAD TO BUY MATTRESSES ELSE WHERE CUZ ONES I BOUGHT WOULDN'T BE DELIVERED TILL FEW DAYS LATER I WAS SUPPOSED TO GET REFUND OF MATTRESS & DELIVERY I JUST RUN AROUND I GO TO THEM THE EXPERTS AND NOTHING I WANTED I GOT STILL WAITING ON OUT COME OF THIS WHOLE MESS IM NOT AT ALL HAPPY WITH THIS STORE THEY WERE EAGER TO GET THEY'RE $$ BUT CANT REFUND ME MONEY I WAS SOOO DISAPPOINTED ON OUT COME AND TOP OT OFF THEY STILL WANNA DELIVER ME A MATTRESS
Outstanding customer service! Immediately greeted at the door and offered assistance! Awesome deals and high quality furniture! My wife and I had a great experience!
Great service, they went above and beyond helping me with my choice & great attitudes! Looking forward to purchasing something else from there. Thanks guys
I had to change my review to a one star because I purchased a 3 piece set of sofa's on May 11,2021 and up to this day August 10, 2021 I still have not received all pieces. I PURCHASED THE EXTENDED WARRANTY WHICH THEY HAVE BEEN CHARGING ME WHEN I STILL DONT HAVE SOFA. DON'T EVER BUY THE EXTENDED WARRANTY THROUGH ASHLEY FURNITURE THEY WILL IGNORE YOU WHEN YOU NEED TO USE IT. THEY HAVE LOST A GOID CUSTOMER FROM NOW ON I WILL BE BUYING MY FURNITURE THROUGH BOB MILLS, THEY HAVE ALL THEIR MERCHANDISE IN STOCK
GREAT STORE AND ALOT OF VARIETY IN EVERY HOME AREA
Made an appointment for today between 2-3pm for delivery of an entry table and tv stand. Was told would be delivered between 2-3pm today. They didn't get here until 7pm and said the TV stand was damaged so they had to take BOTH items back! We waited ALL DAY for this?? And the guy said we'll get a call to reschedule....we've been waiting over 2 months and we've order a living room set, entry table and tv stand. Haven't received ANYTHING and NEVER receive a call from the company. You have to call them, if you didn't they would never deliver your furniture to you. This is the worst experience I have ever had.
When asked for help on dimensions- sales person gave me a measuring tape instead of providing good customer service. There weren’t but two customers in the store and a handful of salespersons.
Salesperson was very pleasant and helpful in assisting in finding the right living room set I was looking for.
I purchased a new bed from them earlier this week and they said they would call me Friday to schedule delivery. Well I never received a phone call so I called them only for them to tell me there is a delay in my purchase and my bed won’t be available until late June. I cancelled my order right away. I don’t understand why they have something on the sales floor that won’t be available until 8-10 weeks. They should definitely notify the customers. It’s a hit on my credit and a waste of time. Never again will I go and don’t recommend to anyone. As you can see in recent reviews this has been an issue. Read the reviews and don’t waste your time.
The selection and customer service was excellent. I will definitely be back!
Joseph assisted us in the purchase of a recliner and his customer service was amazing.
My order was incomplete. Then the warehouse tried to pass off a broken dresser, they attempted to repair, as the one I purchased. Several attempts to call this location have been in vain. No one answers the phone. Don't shop here. They will rip you off.
Tried calling them for days. No one picks up or for some odd reason we get disconnected. Looks like I will have to go in person to find out the status of my delivery. Top 10 worst customer service ever.
The sales person was extremely helpful and went above and beyond what I expected. On my second trip needing to make changes to the original purchase it was not a problem. Jennifer walked me through the process helping us make choices. I will recommend to others in the market for furniture to visit ASHLEY HOME STORE.
Had fun shopping for new couches today. Staff was helpful and I got approved for a beautiful sectional
John Was Awesome
Purchased a bedroom set and dining room set on 2/20/21. As of today, I only have a mattress and 2 pillows. Waiting on a $150.07 refund that I was to receive in 52 days, we are now on 60 days and still have not received a refund. Also, having a difficult time getting someone on the phone at the Ashley Store on SW Military and Zarzamora St (where I purchased the furniture). I want to cancel order but was told that I will have to pay a 10% cancelation fee. My total furniture purchase is $9,000.00 which comes out to $900 cancelation fee. There's no return policy, either. Reporting this to the BBB. 6/19/21 I will never, ever do business with Ashley Home Store!!! Very, very disappointed in how they do business. Promises upon promises have yet to be made. Save yourself the time, stress and disappointment!
Financed a living room set on 3/04/2021. Was pleased with the sales team and the info provided. Was advised would take 6 to 8 weeks to have furniture delivered. Was also advised that I would receive a follow-up on details of delivery, that was never done. I called on Monday 4/12 to inquire on my delivery. I was advised my delivery date would be 4/17, but would receive a call 3 days prior to delivery which would be 4/14. Did not receive call so I called to confirm. I ws then advised that there was no gurantee I would receive my furniture till possibly May 10th and that date was tentative. I asked if they could contact manufacturer to identify specific date was advised they could not. I asked if they could.provide.me the info for me to contact they said they could, but disconnected the call. I had to call.Ashley customer service a total of four times. I was finally able to speak to a supervisor and was able to cancel the order and request a refund for what I had already paid. They have horrible customer service and are extremely rude and unhelpful.
Good customer service and very helpful very happy with ashleys homestore
I've been a customer for a few years now, and I have been pleased with them thus far. Today I got another piece of furniture, Chris was my sale associate who helped me and he was amazing, and Joey with Acceptance Now was so kind. Thanks for your help gentlemen.
Found the exact bed I wanted, better to pay a pretty dollar for a quality bed
Heather help me out to get my bedroom set I really liked her customer service she explained very well.
(Translated by Google) Thanks to you hopefully he won the 1000 dollar credit. (Original) Gracias a ustedes ojala ganó el 1000 dolar de crédito.
(Translated by Google) Excellent customer service, thanks to Domingo! (Original) Excelente servicio al cliente , gracias a Domingo!
Thank you joe and Jennifer for helping me today . I will for sure come back soon . Thanks again 😉
Armando was excellent and professional. He helped us purchase our new dining table and will definitely be returning for more furniture 😊
Awesome service.
We had the best experience with Jennifer today at Ashley’s furniture . We will come soon 😊
people were very helpful,excellent customer service,looking for furniture head to this place.
Good for looking around
I had the pleasure of walking with Mary through the show room. I loved how truthful and honest Mary was about the furniture. I loved how she allowed time for my boyfriend and I to discuss our options. She was amazing and sweet. I would definitely return to purchase more furniture. Thank you!
Great staff and store
Excellent customer service from Domingo at Ashley’s and was a great help in finding what we needed I am definitely coming back for the extra furniture I need.
I went there for a bedroom set . i was impressed with their selections i had gone to other stores before going to Ashleys it was more expensive at the the other places . the salesperson was extremely knowledgeable and went out and beyond her way to help me . and financing was very easy .. My set was delivered fast and setup was professional im very happy with Ashley and will return for other items in the future .. I will definitely recommend them to family and friends
I bought furniture from this location and it’s been the worst experience possible with the location and Ashley’s. Not only was I promise my furniture to arrive around a specific date they had me like an idiot wait for it and the canceling the day of. This went on for a few months until I complain on Facebook and I got my living rooms 2 weeks later. Now I’m been push on from person to person about a gift card from promised promotions. It’s ironic that when I was shopping I was being catered and now that I signed the paper I’m ignored. I should of just gone with my usual furniture store Rooms to Go.
I walked in thinking I would be swamped by salespersons, but my experience was a good one. The sales lady that attended me wasn't pushy and was very helpful and informative. Overall I was treated cordially and respectively making my experience there a pleasant one.
Great service! Armando was helpful and courteous. Definitely recommend!
Ashley furniture is a scam. We purchased a bedroom set, decided to save the 200.00 on delivery so decided to pick up furniture. Waited several days to ensure all furniture was available. When arrived in New Braunfels Tx we were told not all furniture was available so if we only took part of it WE WOULD BE CHARGED A FEE FOR taking part of the bedroom set. We canceled the order!
Staff there was very helpful and so respectful. Mr. Joe showed so much patience and answered all of my answers did his upmost to help me with out interest .
My husband and I go in and speak with Chris and every time we walk out happy Chris always makes sure we get what we want for the price range we are looking for
Had a great day experience with our seller. Not once did he pressure us and gave us details of everything that was happening and what options to choose from.
Juan Ibarra did a great job today. I really like that he took his time to find what i wanted. Thank you juan.
Good customer service and not to hovery
Absolutely the best, Armando was extremely helpful and assisted us in everything. The store manager also really cared about our situation and help us a lot. Really recommend this store, really professional and caring.
We have been loyal customers for the past 9 years and have bought most of all our furniture from here. Unfortunately we purchased the warrant along with 2 of our recent purchases and have been disappointed to say the least with their response time on a warranty issue. It has been 5 months since we submitted a warranty claim and have had little to no response from the Ashleys third party's warranty group. Very frustrated and disappointed at this time.
They took the time to ensure I was really getting what I wanted, never felt rushed not once during the process. Friendly staff very knowledgeable and patient definitely went out of their way to help me put pieces together to help form my vision!
Everyone was so nice. Juan was so helpful and helped me get the perfect bed.
Amazing. Great help, very friendly.
Great experience ! Jennifer was awesome great customer service..Great Variety and selection of product .
We were very happy with Mary Menchaca showings us the different sofa sets
Friendly staff, made the process fast and easy.
Great experience with a very professional and excellent customer service received. Strongly recommend.
I went in looking for a platform bed and they had exactly what I needed. Heather was an amazing assistant and I found the perfect bed! I highly recommend!
Great experience! Staff was very helpful and informative.
They a have nice selection of furniture but pricey in my opinion.
Uriel was very patient and informative throughout our whole time there. My husband and I were very pleased with our shopping experience!!
A lot to choose when looking for furniture 😊They have great deals and Outstanding customer service 😊 Thank You we will be coming back 😊 Rating ⭐️⭐️⭐️⭐️⭐️
My first time there, admired the furniture, very friendly sales man, got us a very good deal ,loved it , I will go back
Great experience, fast service, helpful, was approved instantly, an happy with low payment.
Went shopping with the wife and Mr. Juan Ibarra made the experience better being professional and not feeling pressured will go back again!
I had a great experience with this location! I was able to get what I wanted with zero interest! The selection was amazing.
I went to three furniture stores and couldn't find anything that caught my eye until i walked into Ashley's. It was just what i wanted and almost 300$ less than most bed sets i had seen! I loved my salesman too. I never felt hounded or pressured to buy anything. Definitely buying from here again.
Great experience. Adriana de Hoyos was awesome. If you find yourself at the Ashley on S. Zarzamora make sure and ask for her. Absolutely no sales pressure was put on us. She gave us every discount possible and treated us great. She was down to earth and just had a very comfortable demeanor. Make sure you ask for her!
The sale person Joseph was helpful and understanding on what I wanted.. It was a great experience overall..
James made our process quick and easy to get us a running start of the furniture that we wanted to get. We will be returning to this location once we are done paying off our furniture and request to have James as our salesman again.
We purchased are bed room set in July 2020 It got delivered in December in came incomplete VERY BAD CUSTOMER SERVICE it took 2 1/2 months to get another so that is a total of 7 months yesterday I get a new bed room set and guess what it comes damage very disappointment try calling store no one able to help me.
My experience with Ashley Furniture Hasn't been a Happy one. We purchased a mattress set on 06 Jan 2021 at the Zarzamora store. Everything I've been promised hasn't happened. They said as soon as delivered we would get a $600 dollar gift card. That hasn't happened. Was told we could try out bed, we did but weve been having Problem with bed it's too hard, went to the store they said we couldn't return bed, we just wanted a softer mattress to sleep on. Were told we have to keep for 30 days, Mr Rudy Montes is a 100 percent disabled veteran who has been put thru alot of pain and suffering. He is sleeping On a recliner cause he hasn't been able to sleep on the bed. We were promised softer mattress and its yet to arrive or be delivered. Feel that Chris Cuevas hasn't done a good j on following up on customers needs. I'm even thinking about taking legal action.- Rudy B Montes purchased a Purchased
I had a great experience at the Southside Ashley Homestore. There was a great selection of furniture and my salesman James G was very friendly and helpful.
The rep Adrian very professional, friendly and Spanish speaking big plus all around a great experience.
Very happy with the great customer service that was provided. Thank you! Update - Great customer service provided when making the purchase. However, once they had our money, then there was no urgency to get us our furniture . We purchased a bedroom set and dining table mid February. Were told it would take 3-5 weeks. It was finally scheduled to get delivered about 8 weeks after we purchased. When it arrived only the bedroom set was delivered and had to wait another week for the dining table. One of the chairs wobbles and was told it would get taken care of. Almost 3 weeks later still have a wobbly chair and no response as to how to get it replaced. Customer service was horrible in trying to get everything resolved. I would only get to speak with someone if I followed up with them because no one would ever follow up when they said they would. Jesse Salazar is a great salesman, but can be difficult to reach after he makes the sale. We love the furniture it's self. Not sure I would purchase at Ashley again just because of how difficult it was just to get what I purchased.
Friendly service.
I ordered a beautiful dining room set. The sales person said I would receive my merchandise in 6-8 weeks and got it a week later. Delivery was on point!
I was given the Royal treatment. Adriana was very helpful and patient throughout the whole process. I was undecided on what I wanted to buy to furnish my home. Adriana showed me different options marking it easier to decide. Ashleys has not only beautiful furniture but also great customer service
(Translated by Google) Excellent attention and service, very friendly your sellers 💯 💯 💯 (Original) Excelente atención y servicio muy amables sus vendedores 💯 💯 💯
They take your money but don't deliver what you pay for. Paid off my account before getting any merchandise and I always keep getting the run around and no one will talk with me. They keep trying to give me discounts but will not complete the delivery and then don't have the merchandise I originally ordered.
The store is well displayed with all kinds of furniture. The salesman were very informative, patient and professional. The transaction was handled in an efficient and timely manner. Very good service, we will be return customers!!!
Horrible costumer service. Salesman Armando i believe his name was at the zarzamora location was super rude and wanted to sale my family whatever he wanted. The lady in the finance department looked like she did not want to be there. She looked annoyed every time we asked a question
(Translated by Google) Excellent furniture, very good quality Excellent customer service Everything neat and very clean (Original) Excelentes muebles, muy buena calidad Excelente atención al publico Todo ordenado y muy limpio
👍👍👍👍👍Highly recommended
(READ BELOW) I was approached by Chris Cuervos. Although everyone their seemed top notch. Chris was extremely on point and full of information. You need help. Go to Chris. /edited by David Perez After dealing with Mr. Chris, I was conned into opening up credit cards with Ashley Furniture. Not just one but 4 credit cards. Two for my wife and I. He let us know he ran the credit but never told us he applied for four. I'm paying monthly for a lazy boy chair and pending an order for almost 1 and half months. I called to cancel, I was told it would arrive the week after or late december. Beyond disappointed. He called my phone which my wife had and harassed her about why we didn't want them and that he had them but needed us to wait for delivery. So again after my 1st review. They're pretty professional but to benefit themselves. I don't blame other employees but it only takes one.
I’m not sure who is giving them good reviews; they have to be buying reviews. I can’t begin to express the frustration this store has caused me. The disappointment of the quality of their furniture. The most horrible experience with any furniture store.
My visit was very simple and easy. Service was great with the associate James. He explained everything to the T. Very professional and very satisfied with the outcome of my purchase today.
Great experience! i got all the help i needed and every question I had answered. Armando was very kind and efficient.
Amazing experience Armando was very helpful friendly and professional we were very happy with the overall experience and service!
Awesome furniture with great sales reps. Let me walk around till I found something I liked. We’re super patient with me as my bank kept blocking my card till it finally got accepted.
I don't like their furniture, and very rude
A lot of sofa n bed to choose from was nice
We purchased a sofa and dining room table. Everything went well at the Ashley Store on South Zarzamora St., until we needed service on the Dining Room table chairs, which I complain as the legs on 4 chairs were uneven. The delivery person stated the following “ No problem Sir just call the 1-800 customer service and they will schedule someone to come next week to make and adjustments or replace the chairs. Get this the dining room table was delivered on November 24, 2020. My wife went to Ashley to complain and was informed that due to the covid the customer service Dept at the store was closed and she would have to call the 1-800 and to start calling at 9am and she might get through. After finally getting through to customer service we were informed that we would be getting a call from AHM Furniture Service Company to setup and appointment. No one called, but after checking my email I found an email from AHM and was setup an appointment for Saturday January 02,2020 between the hours of 8am and 6pm. WOW!!!!. On Saturday Morning January 2nd I called AHM and was inform that my appointment had be canceled and moved to January 9th (WOW). On January 7th I received a call that my appointment is on scheduled and repairman will be arriving at 6pm on January 9th. I was MAD and informed AHM that I was not waiting around the hold day for my appointment at 6pm. An to reschedule me for early hours appointment. Get this my appointment is now scheduled for February. Wow we will never be purchasing NO MORE FURNITURE from Ashley. This is living HELL. Good Luck Everyone.
They have horrible customer service been. Once they make there commission they don’t deal with you anymore . Never will I do business with this company
They seem to be very nice when u purchase ur item but when u have issues they wont even bother to help, Manager is also rude. Beware, read full contract before signing because if anything happens to your order once you received it they will not accept returns. Not recommending this store ever!
I have been trying to resolve an issue regarding damaged furniture with this store for months now. I have sent photos and have spoken to a floor manager and still have not received a response. I have spent thousands of dollars at this store and I am disappointed in the way I have been ignored. I would not recommend anyone do business with this location.
Amazing staff very friendly and I love the big selection of furniture to choose they have something for every style you like ! I purchased all of my furniture here for our new home.
Just want my furniture that I paid for months ago. Every time I call for an update on delivery the date gets pushed back.
Great staff. Very friendly and accommodating. Just moved here from NY and need to furnish our home and guest house. The finance department bent over backwards to help us and found us a program custom fit for us. We will keep coming back for the rest of our needs
Excellent customer service & product knowledge Will visit store again for future purchases. There was fairness in merchandise delivery & setup
Very nice and will purchase at this place again
I have always gotten my furniture from Ashley, there customers service is alsom .I love ashley furniture .
Very professional and very knowledgeable... Great customer service who actually made it very easy and completely worth the trip.. Love the display made it even easier to pick out the furniture...
Just bought some theater seating for 5 years 0% intrest with 3 months of payments covered by Ashley.
Amazing people. Good customer service. Ask for a guy Named Chris Cuevas. Good dude.
We had a amazing experience. Juan Ibarra was amazing he showed us around without high pressure sales tactics helped us build the right combination with the right financing options for our budget. The quality of furniture is top of the line. Highly recommend
I knew what I wanted, Joseph helped with price and checkout was quick.
Horrible service. They ordered the wrong size fire place insert 4 times and the last time left it on our porch without any communication. Do not shop here
I walked in just to browse the store and I was immediately acknowledged by Juan. I had a great shopping experience with the store. Juan was very honest and knowledgeable in what I was looking for and explained everything to me in detail. I’m very happy with my decision to shop with Ashley Home Store, had a great financing option for this first time homeowner. I would definitely would recommend Juan for your visit and Ashley for your furnishing needs.
Everyone was very friendly and helpful and there was so much selection to choose from
I am very pleased with all the endless support help for the customers.
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Be aware of the promises they make you. The agreement was if you purchased the insurance and don't use it during the 5 years i would have a credit of $300 to use in the store. When I was ready to make a purchases. They said it had to be $500 or more if I wanted to redeem the offer.
It was a simple purchase but I got the distinct impression that my purchase wasn’t worth anyone helping me. The last time I spent 2100.00 and the salesman were tripping over each other to help me but this time it was only 150.00 and I felt like I was imposing on their time. I like Ashley Furniture products but I feel that their customer service has fallen as of late .
Thank You Ashley Home Store for the wonderful Sales people in your store especially my sales person CHRIS very courteous gentleman who was very patient with me while l was making a decision just couldn't make my mind up. When l did he just smiled.Wish other furniture stores sales person would do so. I'll return soon to make another purchase hope Chris is still there l will recommend you family and friends.
This was the worst customer service experience I have ever had. Ordered two items, a new dining table and a new sectional. These were ordered in Late October and were expected to arrive on the same date of Nov. 4th. That day comes and goes with absolutely no word from Ashley’s. I attempted to call the store and the sales manager who organized the sale. I called each four times over the course of four days and received no answer from either. After being unable to get ahold of anyone we decided to cancel the order. The day after doing so we were contacted by the sales manager who sold us the items. He offered discounts to keep our business and we agreed. We received a new ship date and the table did arrive. The sectional however was a no show and we were told it would be delivered at a later date after repeated attempts to contact the store and manager. We were told it would be delivered today(dec 10th) but we’re never given a time, we were told the delivery team would contact us. We gave them two numbers to call so if one couldn’t be reached they would call the other, as explained to us by Ashley’s. The truck showed up at 8:30am when nobody was home and left without contacting the second number(mine). I called the store to have them return and I was told they would be back the same day. I called at the end of the day to find out it was never rescheduled for the same day. It will be a week later. The shipping isn’t what angers me it’s the absolute lack of any regard for any kind of customer service from this store and company. I had to beg for a reply every time they failed to deliver. They do not care about you unless you’re canceling an order.
Our salesman was very knowledgeable, gave us some insight on how and why to pick a mattress. Very good experience. Can’t wait to get our purchase.
Chris was so helpful and a GREAT service person
Worked with Vince. He was great. Very helpful. Always avoided going there thinking it would be too expensive but with no middle man...straight from the factory pretty affordable.
(Translated by Google) The person who attended me was very kind and my purchase was fast. (Original) La persona que me atendió fue muy amable y mi compra fue rápida.
Really good service! Got us to exactly what we wanted. Was hoping for a bit more savings but all in all it went well
I had visited same store once but did not buy anything but today I went with a thought of I want to buy this item and got there was greeted by a very nice young man who was helpful in finding what I was looking for so ordered it and will be delivered soon to my home I am so happy with my choice.
They supposed to deliver today, I’m waiting here for my furniture and we never get any text or call of confirmation, so I decided to call the store and they said that it is scheduled for today but it can’t be deliver today because theirs no routes in my area. I paid for delivery and of course I wait for my service to be completed, now I’m scheduled for December the 10. I will fight my delivery money back if I don’t get my furniture on December 10. 7010 S Zarzamora St, San Antonio TX.
Chris C. was very helpful and professional. He made our furniture shopping easy and delightful. I Would definitely recommend Ashley's furniture and we will definitely be coming back. Make sure to ask for Chris C if you decide to go furniture shopping .
I want to share with everyone about my experience with the sales lady that attended my son and I with the utmost respect when we told her that we were looking to buy living room furniture, she took us all over the store until we found the right one we loved it. The price was just right so we decided to buy the furniture. I recommend Ashley HomeStore to everyone that want furniture they have beautiful furnishings and awesome prices.
Great customer service
We had the pleasure of being helped by Jose who was very kind, helpful to us. We ended up finding an amazing bedroom set for our new home and he gave us a great deal. The process was quick and easy. I would highly recommend this Ashley Home Store location. Everyone in there seemed so friendly and ready to assist as needed. THANK YOU !!!
I came in looking to purchase a couch. Advised sales rep i was paying cash. I was not helped at all. Hes name is Johnny he kept walking away from me and my mother. Wasn't helpful at all with informing me with any details of what i was looking for or what they offer. When i was left behind again i was getting ready to leave and we said well keep looking he stayed facing forward said bye never once turned around to acknowledge us. So please when shopping here look for another sales rep to assist you hope you have a better experience than i did
Good service, very informative. Only bad things is what we bought is out of stock for 3 months
Always a pleasure dealing with salesmen at Ashley furniture. I’ve bought so many pieces of furniture over the years and they always make me feel like a VIP when I walk in. Chris was so professional and helpful. I was pleasantly surprised when he remembered me when I bought my fireplace about 6 months ago. The showroom is always so nice, clean and staged very well. Lots of great ideas!!! Thank you Ashley furniture for always taking such great care of me and my family!
Chris was very helpful. Nice and beautiful furniture. They work with you to get right furniture and right price.
They fukin suck! I ordered frm them and got pieces of my furniture on top of that had to wait for the rest a while 2 months they don&'t know what they are doing and customer service is terrible! Don&'t order frm here!!!! At all! Ur better off buying frm biglots!
In and out quick found what I was looking for, was in stock paid for it , set up del, basically 123 , What else could one ask for in a shopping experience
Great buying experience
Very amazing people i can say i was very blessed wit my visit to Ashley Home Store very kind friendly people i was treated with respect and no rush at all they took their time with me to make sure that i was a satisfy customer and made sure that i would be happy as well with my payments i would go back and take me out another bedroom set thank you Ashley for making me a very happy and satisfy customer.
My experience at this store was awesome! I got the table I wanted and the customer service was GOOD! I will definitely be returning!
One star is too much to give for their terrible customer service. Still waiting on further we paid for in August. We get a delivery date then get a call the day before canceling. No one wants to help. Buyer please beware!!! Go somewhere else!!!
We went in to see mattresses for my daughter very nice associate that helped us. We applied for credit trying to get mattresses for my daughter and he helped us with everything that we needed to buy my daughter her mattresses Thank you very much.
My wife and I went in looking around for a chest drawer and ended up walking out with a bed. Our salesman was great. He spent his time with us to ensure that we were satisfied when we walked out. Everything met my wife and I needs.
Worst Experience Ever! They are all nice to you in the sales floor and then delivery is awful the store doesn’t communicate or does not care to communicate with the warehouse they don’t tell you that the furniture is in back order and there is no return policy once it has been delivered in pieces. I have incomplete pieces at home it’s taking over 6 months and still don’t have all pieces the pieces they did deliver they diamantes my wall and floor. Do your research I learned my lesson never shopping there again!
2nd update after 9 months of waiting, I received my furniture. With 3 huge scratches on the back of couch. Ironically they seem too busy to call me back. Update. Crooked salesman. Failed to meet Promised delivery date Yet to receive order 45 days later Do not give them your money
I went in looking for a dresser I saw online. It wasn’t in stock at the store but the rep was able to order it, price match, and get it delivered in about a week. She even managed to get the delivery fee brought down. She made it a great experience for me to get exactly what I wanted in a timely manner at a great price. She was super friendly and I enjoyed working with her. Great customer service.
I had a good experience with Pedro, he made shopping easy. He also didn’t overload us with a bunch of talk. Straight to the point. We were in and out and made this purchase stress free.
The sales person who helped us, Chris Cuevas, it was a horrible experience. At the end I realized he added a warranty deal that we didn’t know about, he didn’t explain or ask if it was okay. I had to call and ask if that could be removed. They NEVER pick up their store phone. Someone else from another location had to email the store. Then I was told I have to go into the store to have it removed. I spoke to a woman named Susanna, she said she’ll put in a request and good thing I came in before delivery or it couldn’t be removed. A week later, It’s still on my payment! Has NOT been removed. I walk in again and spoke to girl named Samantha. She said the form wasn’t submitted to accounting!! 2 months later, Still on my bill!!!! I have a feeling I’ll end paying for it since it’s reflected on my credit. Never ever going back to this location!!!!! Horrible location
The place is huge, clean and spacious with a great selection of furniture. The staff were friendly and very helpful. We found exactly what we were looking for. We will definitely shop here again.
If you have the opportunity to do business with Heather, DO IT! she was so nice and informative when I went in looking for a mattress. ended up giving me a great deal and I’m looking forward to receiving my mattress. Also, James the manager was extremely nice and professional. 5/5
The staff was friendly and really professional love my experience there first time there won't be the last
Everyone was nice and took time to explain everything to us. 10/10 would recommend!
Very very polite salesman made us feel important and was very very helpful and patient
Found exactly what I wanted! Quick and great experience
Sales Rep Miami was very helpful and didn't sugar-coat anything. I went in on a mission and he helped me complete it. The whole process was probably less than an hour!
To whom it may concern, We would like to give a huge shout out to Ralph Noriega at the Ashley location on S. Zarzamora for helping us purchase a recliner loveseat immediately. Ralph was informative, knowledgeable and sold us on a recliner sofa but due to our immediate circumstances we needed either a loveseat or sofa that day. Ralph showed us what Ashley had on their clearance area so that we could purchase and take the product immediately. The loveseat recliner’s power cords didn’t come with the loveseat recliner, but Ralph showed us where to go to purchase the items. Ralph used a store recliner power cord to ensure both recliner loveseats functioned properly. He listened to what we wanted, what are needs where, and gave us solutions for our future living room upgrade. We will defiantly come back to get the perfect couch we wanted because of Ralph! Ralph’s customer service was exceptional and because of him we will be coming back to Ashley’s
Awesome customer services!
never heard back from you folks regarding my broken chair
By far the worst experience I&'ve had dealing with furniture. Its been a headache, From the sales associate who ordered us a king size bed with one twin box spring foundation, to thw horrible customer service and the store manager who is always conveniently busy to take my call! I wish i would have read these reviews prior to my visit and taken my business elsewhere. Ashley&'s gets negative stars from me if i could, especially this location
Very friendly and helpful!
Outstanding service from this location.
Heather is an amazing! She helped me get just the right amount of financing and was very patient and helpful with the whole process of my furniture purchase and delivery.
Worst customer service ever! We bought a recliner at this location, and since we needed it immediately, we agreed to go pick it up at the warehouse rather than wait for delivery to be scheduled. Only after paying for it, did the salesman tell us that it would be available "in about 3 weeks" (we had already told him we needed it NOW). So we asked him about selling us the floor model instead, and after asking a manager, he agreed to do that, but didn't have enough employees available to load it. We agreed to come back the next day to pick it up. The next day, he said he could NOT sell us the floor model after all, and he could just give us our money back. Even after speaking to the manager, and a few phone calls, they were adamant about not selling the chair. Two wasted trips into town, and two days wasted, when we could have been shopping elsewhere. We bought another chair somewhere else. We will never go back to Ashley.
She was awesome and patient and willing to help us in everything..
STAY AWAY FROM THIS STORE WORST EXPERIENCE EVER!!!!! THEIR FURNITURE QUALITY IS TRASH WEAK WOOD AND OUR DRESSERS THAT WAS DELIVERED TWICE ON ARRIVAL DAMAGED AND OUR BED FIRST WEEK BROKE FROM HEADBOARD TO THE BOARDS UNDERNEATH OUR BRAND NEW KING SIZE BED.
I wish I could give this a 5 star, honestly I have had the WORST experience with Ashleys Furniture and the call center! I originally ordered in the store which was June 8th and the sales man stated I would have my items in 4 weeks. We are now hitting 5 months that I have not fully received anything aside my accent chair WITH a stain that I now had to exchange and wait for another new one now! I been in my new house for this long and have had nothing to sit on in my living room or for guests! Everytime I wanted to cancel they would come up with another date saying its getting closer. No one is ever on the same page when it comes to knowing a date my couches will be delivered. I've called almost everyday and it's always something different and the dates either get closer or further. I can never tell and they also never put notes to communicate with one another to know what's going on. I really was excited considering Ashley's is well known for being the best furniture store and having good quality furniture but I am livid with this company! I JUST WANT MY FKN COUCHES. If you are willing to wait MONTHS for your furniture go for it but I would definitely not recommend it now if you are wanting your furniture soon. Goooooodluck! Update 10/14/20 I am now on hold once again for 30 minutes and told not till another month. This is by far the worst experience i've ever encountered! DO not order here!!!!!!!!!!!!!!!!!!!!!
Our experience at Ashley was great. James was very informative and had the patience with us in choosing the furniture we were looking for that Ashley's. Ask for James at the Military and Zarzamora location, he is very professional and courteous. Thank you James 👍
Went in today! Was greeted and helped automatically. Chris was wonderful and helped me find everything I needed.
If your looking for good furniture Ashley's is the place to go! We bought a dining room. James the sales rep was very helpful I told him what I was looking for he took me right to it 😍. Didn't have to go all over the store to look for it.👍 Bought it with no interest and no money 💰 down 😍.
I received the chairs I purchased two months ago without the table. I keep calling and they give me a delivery date that comes and goes. Then they tell me they don&'t have the table and it&'s on they way etc. etc. Two months and still no table. I&'ll never buy from Ashley again.**update-Per the comment below I emailed customer service. They never replied.**
Good, speedy and friendly service
poor customer service, expect a 45+ min wait delay to actually get to speak to someone about delivery, expect delivery delays and schedule changes at least 3 or more times. then when you finally speak to someone they tell you all your products will not be delivered at the same time... the wait noise hype talk about the corporation while be placed on hold is annoying af especially when ur having issues with them meeting co. hype standards..... I ordered numerous other products recently from conns, walmart, Amazon etc at the same time or afterwards and got all my products on time so whats going on with this delivery?!?!?!? they say they stock in they own warehouse and say other bs... im just super frustrated because time is money and valuable. omfg I'm on hold while writing this review and its been delayed again...😡🤬😡🤬😡🤬😡🤬🤬
Great experience working with the person at this facility. Pleased with the purchase I have made.
I've made a claim did all that I was supposed to take and send pictures to serta, serta advised me to call them since they do have someone on site to help I called about 12 times all failed no-one could help. So I went up there 2 weeks ago and they said someone would call me from delivery. I'm still waiting Im on phone with their 1800 number again.
Amazing, salesman by the name Armando was very nice helped with any questions we had. btw Very nice furniture and good prices.
This is a response to Ashley F from Ashley HomeStore.I have never received a call or a text from you or anyone else from Ashley Furniture. So that makes me think that you never reached out to try to contact me. And as far as the bookcase that I was looking at I&'ve already bought one from Rooms To Go. With no shipping charge from the warehouse to the store. So Ashley you can keep your overpriced bookshelf. Thank you but no thank you.9/28/20
I had the best experience here and got just what I wanted! Christian was the best!
Very friendly sales person. I appreciate that they were not pushy. Beautiful, clean showroom.
Our sales person was very knowledgeable and provided us with a better experience shopping the 2nd time around. We almost gave up on finding our ideal furniture for our new home.
Please stay away from this store!!!! Right now we are having the worst experience with this store. They have been changing our receiving date without notice for a bedroom set which is paid on full. We bought it on August 8th, and till this date, September 25th haven't received all the set. Costumer service is awful. Waiting time on the phone is ridiculous. Like I said STAY AWAY FROM THIS STORE!!!!
Greeted by Vincent very nice salesman. Store very clean felt safe during this pandemic. Purchase was easy. All of our questions answered with no Hesitation. Vincent was nice enough to go over each option that was best for my husband and I to choose from.
Both salespeople on duty were extremely helpful and wen above and beyond.
I called no one answer received two different mattresses even though they were supposed to be the same. Box spring already broke only had for one week. I won't buy from there again. Customer service line never answers called several times. Received better service from Conns. The only good thing was the sales person.
Clean environment with friendly staff. Has a variety of selection choices with reasonable pricing.
To who it may concern. It’s been 5 months, 5 months and my family still hasn’t received their furniture. This is absurd. This time around has been rescheduled for next month. This has been going on far to long. Something needs to be done.
Thanks John Salesmen , very polite always willing to satisfy customer I’m glad he showed me all the features and options of products I was looking for Thanks John keep up the good work
The customer service provided by John Flores was exceptional. Went above and beyond and answered all of our questions!
The staff was very attentive to me as soon as I walked in the store. They would routinely check up on me to see if I needed any help. They’re always around nearby, so I didn’t have to go around the store looking for someone to help me.
I’ve been a customer for years! They manager offered me a great deal on two recliner loveseats. I can’t wait to receive my new furniture!
My family and I went shopping for Living room set. We got beautiful furniture with great service by James Gaddis. I have purchase daughter bedroom set, dinning table with chairs and now living room. We plan to get out bedroom set. I recommend it.
Great service from Armando! Got a great deal, no pressure sales. Great experience!!
So let me start off with I’ve always loved The quality of Ashley Furniture in the past when we have ordered we were made aware it could take 6 weeks to receive our furniture. But let’s jump to the future we are talking about the year 2020 I am so disappointed how Ashley’s is now conducting business. What do you mean one minute it’s available and one minute it’s not. What do you mean you send out text messages saying you need to confirm your delivery and then you sit and wait and the delivery never shows up and then you call and wait 30 min to speak to someone only for them to tell you oh I’m sorry your items are not available and they give you a new date! What do you mean? I’ve literally waited 3 months to receive furniture and as I am writing this message I’m on hold once again trying to find out why my items are not available????? Do not order from Ashley’s unless you are okay with waiting!
We have never walked in a Ashley Furniture till Sunday a day before Labor Day at exactly 6:55p.m. Jesse greeted us with a smile and showed us around. He was so friendly and informative. No pressure sells tactics or frustration, considering we walked in so late. He allowed us to take all the time we wanted to make our selection. We literally went to 4 different furniture stores through out that day leaving unsatisfied. And we are grateful we walked in to Ashely at the last minute. Because of Jesse and his patience with us we left very happy and confident with our purchase👍
Armando has helped me twice he is my go to sales guy. Very happy with the service he provides I definitely recommend Armondo
Jesse Salazar is so amazing and we are so glad he helped us! He really helped and informed us of all our options ! I would give 10 stars if I could!
We went into the store on Sunday not sure if we were going to purchase anything. Heather helped us out and was very patient while showing us around. She made sure to address everything we were looking for and asking for. Thank you again Heather, for you time and patience.
This is the worse experience I have ever received to buy furniture , customer service should receive negative stars. All the managers and supervisor are no where to be found or off for days. Buying from here is the biggest mistake. They are very dishonest ! And when asking for a refund they love to give you the run around, I hope upper management sees this post to see how this south side store is treating customers . I’m sure I am not the only victim that this has happen to. I will be reporting this location to BBB since many attempts were made with out getting resolved..
Chris C was very helpful and polite. Very knowledgeable and honest with us.
Super quick and easy experience! Staff was professional and helpful, not pushy or try to sell me more than what I wanted. Overall went better than I expected.
Love coming here! I’m back at least once a year for something new.
I been waiting 3 months for my couches to be delivered .i called and was on hold for almost an hour so i hung up called back and they hang up on me . i was told someone will call me on Aug 26 to set up a date to deliver my stuff and i havent heard anything .
Great service. Pedro Lopez was very professional and informative. I will definitely go back to work with him on my next purchase. Lodia
They were all so helpful and gave so much knowledge on which mattresses would be best for us. I would highly recommend them!
I bought a $1500 couch for my Disabled Veteran father and mother. It was the worst couch and we called several times about it. Even the service techs agreed it was terrible. We have to stack pillows on the chair so my father can sit on it. We kept calling trying to get help. They pushed us off until the warranty was up and after hours and days of calling no one would help us. I drive 2 hours one way to a store and was left on hold for over and hour for a manger and still no help. DO NOT BUY FROM THIS COMPANY! We were laughed at the store the manager sent us to and yet the manager didn’t do anything. Brought my mother to tears. So sad.
One of the worst experiences of my life. Do not buy. I had been calling for more than 1 month to make a claim about the quality of this dining room, after many calls and no response by mail, they sent me to the insurance company, where they informed me that what had happened was not part of an accident, that it was almost impossible for it to happen in less than a year of use. When I called back to the furniture store they told me that all the details were for reasons of use, I can't believe it, I don't know if they think that I sit on the legs of the chairs or on the backs or on top of the table, by then I only had at least 5 months, I do not want to imagine what will happen after a year, finally they did not give me any option, it is not a cheap piece of furniture, I paid a lot for the real value of the dining room, definitely, terrible service in response to the customer and they are not responsible for anything, poor quality, the year still does not pass and the dining room is still not in great use.
Walked into Ashley's thinking we would be attacked by desperate salesmen, but the vibe was very relaxing and welcoming. Our salesperson Amanda was very patient, knowledgeable, and easy to get along with. She explained how the financing options work and got us set with a comfortable and affordable payment. She viewed pictures of our house and the style we were going for, and recommended pieces that went perfectly with it. Definitely recommend her, will be buying again in the future.
Thanks to James we had a fast and easy purchase. He was super friendly and explained all items in detail and made us feel comfortable. Thank you James for your amazing customer service !
Today my wife and I visited Ashely Furniture with the hopes of buying a new couch, and a mattress. As soon as we entered the store, we were welcomed by sales associate Pedro Lopez. He asked us what brought us into Ashley's, when we told him we were looking for a certain type of sectional sofa. He immediately went to work by showing us the perfect sectional couch we were searching for. Then we asked him if could help us find a table for 6 people. We gave him the description of table we wanted to purchase and once again he walk us to the perfect table we were looking for. As we were walking towards his computer to run our credit and our paperwork. My wife and I were talking about buying a mattress once Pedro heard us. He asked what kind of mattress we were looking for, the price range of the mattress had to be at and the comfort the mattress had to be in. He helped us with that as well. Pedro was very informative and very knowledgeable about each and every piece of furniture we were interested in. He went above and beyond to help us with what we were looking for. Never once did my wife and I feel pressured into buying something we didnt want to. We will definitely be coming back and also recommending friends and family about Ashley Furniture if they are ever interested in buying furniture.
I bought a living room set and the delivery was going to take long because of covid-19. So I went to the store and Chris took care of me he offered to put me in a better set for the same price and my delivery will be in by next week. So I am very happy with their service and help. Thank you Ashley furniture!
Worst experience ive ever had. If I could give negative stars i would. I went in and bought a dining room table and set up delivery for August 15th. The 15th rolled around and no one showed up. We waited all day no call, no email, no show. I called and waited 40 minutes before I could talk to anyone. They said that the dining room had to be brought over from Houston so it got pushed back. If it&'s in Houston why wasnt that taken into consideration when scheduling the delivery date? And why were we not notified? We got absolutely no call or any type of contact to alert us that we would not be receiving our table. We still have not received the table and haven&'t been told when we will. An absolute nightmare. Will never be ordering from here again and I advise anyone considering buying furniture from here to go elsewhere.
James took the time to answer my questions. Never a pushy sales moment.
Great place! Beautiful and sturdy furniture. The salesmen are great!
Service was ok but they have not solved problem of delivery! My mother bought furniture on June 11 2020 and still not delievered after being given 3 dates for delivery! Not even the courtesy to notify of why they didn't fulfill the scheduled date and when I called to find out was told I had cancelled date of delivery which I had not done! They even put me on hold for over twenty minutes each time with blaring music on. At this time on 8/12/20 I am on hold waiting to find out when it will be delivered and I've been on hold since 12:05 and it is now 12:25 pm. How's that for service! The recording is even having difficulty like an old scratched record!!. Oh my mother even paid cash for furniture!! How's that for treatment of 91 year old!!
Our sales associate, James, and his manager, Jesse, were both friendly, professional and knowledgeable. I went with my aunt, uncle and nephew to look for a recliner and mattresses and were shown a good selection to choose from. My aunt also purchased a dining table and chairs and Jesse and James completed the application process quickly, discussed financing options and scheduled the delivery of all the items. Nice employees to deal with who made our shopping experience a pleasant one. Recommend you speak with James for any furniture needs.
You can't go in to look around without being stalked. Smh They need to give their customers breathing room
We purchased just under 10,000 dollars worth of furniture from this store. We had a pleasant purchasing experience and with the help of staff, picked a bedroom set and mattress that we are really happy with. This is the ONLY reason the review is 2 stars instead of 1. At several times I considered cancelling our order an starting anew because the delivery process and customer service after purchase was just TERRIBLE. The items that we purchased were to be delivered on a day that I worked. I spent hours on the phone on 2 separate days trying to reschedule. We were told that due to COVID, they were unable to book us greater than 7 days in advance. I get it, COVID has messed up many processes. However, both phone calls were within the 7 days and we kept getting brushed off being told that we would receive a text to confirm 2-3 days out. I received 2 separate text messages with 2 dates for confirmation, accepting both, assuming that the earlier day (and my noted day of preference) were available. They had split the shipment to 2 separate dates...The way that they split the shipment was that we would receive a KING size tempurpedic mattress and metal base first, with the bedset second. Their intent was to have a metal KING size bed frame assembled on my unprotected wood floor first and somehow have the second delivery guys set up a KING sized bed in the same room after the fact. I don't know how this makes sense. We ended up getting a hold of the headquarters responsible for delivery and got it rescheduled... Only to have the delivery guy show up with the metal frame and mattress on the day that we cancelled. I told him that we had rescheduled the order and that this wasn't our fault. He was rude and insisted that we accept the delivery, essentially threatening that our delivery would be extremely delayed if we said no. To cut this short, I've spent too many hours dealing with this company that has zero customer service after they have your money. Do yourself a favor and look elsewhere. It just isn't worth the hassle. BTW- the bedside stand was broken before shipment (we weren't told ahead of time)...now we have a third delivery to coordinate.
We went in to buy a Livingroom set on 7/11/2020. We where told it would take four weeks, we informed the Sales Manager Chris Cuevas that we had our daughter's adoption on the 1st week of September, he assured me that they could meet the date. I then called on The 1st week of August and was informed that it would be until September. When I asked for the manger John Ortiz to inform him that that was not the we had agreed ,that we informed Chris Cuevas (while shopping/ and email)that we needed this Livingroom by the 1st week of September because we have a adoption and he reassured us that it would be delivered and that we would not have anywhere for our guest to sit because we donated our Livingroom set to The Battled Shelter , his response " how people are you expecting?, " I said, "20 to 25", his response, " You can't sit 25 people on that couch anyway." Never mind that I have no Livingroom and John did not call either like he stated he would with the update on Monday morning. Ashley Furniture salesman are like used car salesmen, say anything to make the sale and @#$%& customer service after the sale.
Very professional and knowledgeable staff! Tons of selections and great prices. I would definitely recommend this store for any of your home furniture purchases. I am a grateful customer and will continue to shop here at Ashley HomeStore!
I went into Ashley Furniture in San Antonio and found a nice bed (King). Paid almost 1 thousand dollars for it. It was delivered with (no bolts, no center legs) and remains sitting, unused. This has been ongoing since the first week in July. Spoke with Chris and Chad....false promises.i called 5 times and gone into the store 3 times, they lied and said they ordered the parts and will be delivered via UPS or FedEx....it was a lie!!! They had a deliverer guy show up and drop this ridiculous "4-bolts off at my home" so-called delivered ( the hardware) actually was 4 bolts!!! I believe a civil suit is in order. I paid them what they asked for but got merchandise i can't use!!! No book or installation details...just a unusable frame!!! I have pics if you want to see them!!!
Love the customer service we received at Ashley's Homestore. We were not bombarded by salesmen we were given time to look and ask questions Mary made us feel very welcomed she was very informative and patient with us. Walked out with the furniture we wanted and the wait was not to bad. Would definitely be going back if looking for more furniture and definitely recommend it to friends and family
The staff is very helpful and quick to help. Staff are very knowledgeable.
Spoke to a gentleman by the name of John Flores, who I must say was an exceptional salesman. Introduced himself, gave us time and space to look around. Answered questions and allowed us time and space to decide on our purchase. Glad to say I didn’t have buyers remorse, I left happy and content. Thanks for the assistance the professionalisms. I’m sure we’ll be back again.
Beautiful furniture! Found everything i needed. For my house. And an awesome customer service...😀 thanks to everyone.
Can’t get my already paid for furniture.. they schedule a delivery date so I make arrangements to be home for it.. only for them to cancel 3 times already. Last cancellation was because my order was on Backorder?!?! But yet it had been scheduled for delivery 2 prior times. When I asked why and how it was on Backorder I was told that they sold it to someone else... If it’s My Paid For already order That I’ve been waiting on...how did it get sold to someone else??? And when I call it’s a wait if over 25 mins then a hang up. I purchased my furniture in May now I’m waiting til last day of August if it’s not canceled again.
Really enjoyed the experience. The staff there really went out of their way to help us.
Walk through the whole store was never approached and asked if I needed help,
Terrible customer service. The reps at the customer service line have hung up on us at least twice. They delivered half a sectional and we had to call to ask where the rest was. It's now delayed almost two months from original delivery date. We had no communication about any of this. Had to go into the store to get a new receipt to escalate to an executive team that we happened to somehow find. We will be closing our credit card here. Go to living spaces.
Worst customer service! My 82 y/o mom bought a very expensive bedroom outfit and the 1st one they delivered was all broken then they came out with a new one a few weeks later I was not there this time they put it together pushed against the wall and left my mother would not think to pull out dresser much less be able to. She died last week and we brought the furniture to my home. These people drilled multiple holes in the back of the mirror instead of using the instalation kit they should have used the put the mirror on with bed slats drilled holes in the back of the dresser and split the wood. Says they can't do anything to help me.
This was my first time here they miss up my address I should of got my table on 7/22/20 and now I have to wait for a week or so but I cancelled my order never coming back here.
I still do not have my furniture. I ordered furniture over a month ago in early june. Sales associate explained how pieces are delayed due to covid but looked up my individual pieces and said July 17th at the latest. I was notified and given a delivery date for my furniture for July 17th on the 15th of July. Arranged my schedule. Day of I was called saying they did not have my furniture. Then why did you schedule a deliver for it!? I'm ready to report to Better Business Bureau. I called the company and they said they would call me Monday to schedule a delivery date. Nobody called. I called them repeatedly, waited on hold, then was hung up on when my call went through without a word being exchanged. I paid cash for my furniture. Ashleys has my money and I have nothing to show for it except for my head board in a box that can't be assembled. Now my special needs son can't go in his room without me fearing the heavy box falls on him. What. A. Mess!
Great service! Salesman was not pushy and allowed us to take our time looking around the store.
Our salesperson Ralph is always very helpful every time we have gone in. Highly recommend!
joke of a company with terrible customer service, incomplete delivery, and hangs up on you.
It went from a good experience to a horrible one, first off the people in store we’re nice and polite, I spent $3,000 And was on my way no problem, I’ve been waiting 2 months for my delivery and 2 weeks before delivery date, they said there was a delay on one couch but they would still drop off the rest of my furniture, then a day before delivery They called again and said there was another problem and all the tables are delayed but they would still drop off 1 couch, so on the day of delivery I called to make sure they would be there and they said they would, I asked off work to make sure I was there just for them to never show up, I’ve been calling and been put on hold every time just to get hung up on by machine, It seems like they were happy I spent the money, But after that, they gave me the run around, I’m getting ready to just go in person and cancel the order all together
I walked in and Joe attended to me right away, showed me around but gave me my space at the same time. It was an excellent experience due to excellent customer service!
My husband and I had an amazing experience at this location! Mr. James Gaddis greeted us as soon as we walked in and was able to help us build a bedroom set the way I had in mind. Not only did he help us with a bedroom set but he helped us find the perfect couch and love seat and made sure we sat on different couches so we were able to choose the right comfort. Right when we thought we were done we decided to purchase a rug but they didn&'t have it in stock and James was able to work his magic and got us a deal to take home the one on floor. I can&'t recommend this store and this employee enough! Honestly James deserves a raise and promotion for going above and beyond.
Great customer service. The manager (Chris) was very accommodating and explained everything about our purchase to us. I asked him for help on some furniture we were looking at, and I thought he was going to direct me to someone for assistance, but instead, he was the person who helped me complete my entire purchase.
My visit to Ashley’s was pleasant. I came in looking for a new living room set and was greeted right away. The representative that helped us was attentive and knowledgeable making the buying process easy.
Chris Cueva is the guy to talk. He will get you squared away!
James G was polite, knowledgeable, respectful, Showed me exactly what I was looking for, I will definitely come back and do business with him in the future
Love it .The employees r wonderful and nice@respectful.love my furniture.
Sales man Juan Ibarra very helpful went out off his way to help get us the best financing possible
Was very pleased with my visit today, found exactly what I was looking for and I couldn’t of asked for a better sales man. Armando Torres went above and beyond for us.
Love this Ashley Home Store As soon as we walk in we were greeted by this sales person Name Armando Torres he was awesome and help me with what I needed Thumbs up to Armando Torres
Yeah we have been waiting for a refund since May and have been getting the runaround as to when we will be receiving our check! We are owed a little over $400 and have called the store as well as emailed and we have not had a response. We purchased from the store on Military and Zarzamora. This is already after y’all have kept the 10% for our cancelled order. This should NOT be happening to people and this is horrible service from each person we have tried speaking to in order to resolve this. I would appreciate a real response from someone can help us resolve this!
This business continues to be a great disappointment. Would get much better customer service from a rent to own locations. Yes would cost more however at least they work to keep their customers happy and satisfied. Ashley once they get your business. They drop you and your concerns. What a shame employees don't realize every customer matters their monies matter their feed back matters.
Great customer service and great prices.
Ralph was such a pleasure to work with. He even continued to help me after the sale was done, by making sure I had the right delivery date and he even updated my new address to make sure my sofa 🛋 went to my new address. I will definitely be back because of Ralph. He was amazing. Ashley's furniture is lucky to have him as a employee. I'm very pleased 😀 . THANK YOU AGAIN RALPH.
We walked In looking for a recliner and walked away with so much more! We were greeted right away upon entry and were asked if we needed any help and also to let them know if we did. We were given time to look around freely and We felt at ease during our visit. The staff was friendly, professional and courteous. Our overall shopping experience went really well. We have purchased Ashley items in the past and have been completely satisfied. I recommend you give Ashley furniture a try if you are looking for good quality furniture.
We walked In looking for a recliner and walked away with so much more! We were greeted right away upon entry and were asked if we needed any help and also to let them know if we did. We were given time to look around freely and We felt at ease during our visit. The staff was friendly, professional and courteous. Our overall shopping experience went really well. We have purchased Ashley items in the past and have been completely satisfied. I recommend you give Ashley furniture a try if you are looking for good quality furniture.
WORST EXPERIENCE EVER!!! DO NOT BUY FURNITURE HERE IT WILL TAKE MONTHS FOR DELIVERY. SALES PEOPLE CANNOT BE TRUSTED. DO NOT WASTE YOUR TIME!!
We walked In looking for a recliner and walked away with so much more! We were greeted right away upon entry and were asked if we needed any help and also to let them know if we did. We were given time to look around freely and We felt at ease during our visit. The staff was friendly, professional and courteous. Our overall shopping experience went really well. We have purchased Ashley items in the past and have been completely satisfied. I recommend you give Ashley furniture a try if you are looking for good quality furniture.
(Translated by Google) Cool (Original) Genial
Associates got switched on us, did not receive paperwork on 5 year protection and when my husband called left a message, did not get a response after 2 calls. Did not receive sale price online, but purchased the loveseat anyway. Waiting on delivery in about 2 weeks. Not too happy with customer service at this location on S.W. Military drive.
Went into the store with clearance hopes and found exactly what I was looking for. I got a clearance couch and ended up buying also a love seat of the same brand, brand new, Both my boyfriend and I got what we wanted in the end with the help of Chris ! He was amazing ! He was very respectful to my wanting from the clearance and he was very informative and knew exactly what the store offered when I asked ! He made my boyfriend and I very pleased to leave as happy customers ! Will be going back for my daughters room set!
Friendly staff!!! Helped me get exactly what I wanted!!!
I don&'t even know what to say when it comes to Ashley Furniture. I ordered a couch in April . I&'m just over it . I have had my delivery date changed twice. One of the times they didn&'t even tell me. I called them after my delivery time passed . I took off of work and everting , but me calling was the only way I knew my couch wasn&'t coming. On top of that they said the delivery emails sometimes get sent out in error ... Error ??!! I got emails and phone calls to verify the delivery. But it was wrong ? There was no rectification . Just sorry
The sales associates are so nice! They are willing to walk the store with you and give you quotes. They are helpful and willing to answer any questions you may have.
We were given great service. Robby Esparza attended my mother and me. He was very professional and answered all of our questions. Thank you, Ashley Employees!
I was able to find exactly what I was looking for. My associate, James Gaddis, was very helpful.
Armando torres was super helpful answered all my questions super easy and great experience over all I recommend this Ashley they have everything you need for furniture. Thank you very much.
Being a first time customer in this store and I am VERY pleased and satisfied with the customer service and selection my wife and I had to choose from. Also, with all the help John Flores and Peter Lopez gave me - from helping us pick our new couches - getting approved - payment plans 10/10 recommend! I will definitely be returning back when we find our forever home. The company is very blessed to have these two men on their team!!
I've been very satisfied with the SERVICE I've received bought my furniture 8 months ago, Satisfied enough to go back and buy another piece of furniture
Really great customer service!
Once you buy something they could care less about customer service. Whether it's in store or at their call center getting issues resolved is not important to them I spent six times 30mins each on hold. All cause I never received everything I was promised. SAD.
Excellent service!!
If i could give them no stars i would. This company is the worst ive ever dealt with. Customer service number isnt actually customer service at all. They cant even help with a simple password reset. Been trying for weeks to access my account!
purchasing my furniture cash and I understand the back order situation. whats been a total nightmare is that I've waited my time frame of deliver just not have anyone show or or contact me. I've been waiting 2 + months of this continuous cycle of being told im getting my delivery and not. customer service sent several tickets to be contacted. I have yet to have anyone call me. corporate is no help either. received my deliver this weekend and the bed was damaged. deliver man gave me the option to have him take it back for repair. again no call as a manager should call to follow up at least apologize. negative! they decided to cancel that keep 10% of my money and now im sitting with a bed incomplete and unassembled. I walked in to the office. the sales rep was a complete sarcastic jerk. told me its not their problem anymore once i paid. that there is nothing they can do and for me to call the number on the door. I asked him to give me the number. he told me to write it down myself as he handed me his pen. its obvious when they're this confident in treating a customer this way its only habitual customer service.. I am seeking to reach out to local news as there are many of us in this situation. im not being heard or helped of elsewhere wasting each day 45 minutes trying to get through via phone and in store. ease listen to the reviews. I gnored and now regret it.
I just wanted to call and ask a quick question.. I've been on hold for 22 minutes listening to their recording about them being the #1 home store etc. So I hung up and called back thinking maybe it's a fluke or something else, and I was on hold maybe 4 minutes. I hung up, y'all could at least answer and ask to take a name to give a call back or something.
Amazing customer service
Love the lamps I found!!
Great customer service . The furniture has good quality.Chris was knowledgeable and patient about the merchandise and the entire process from selection to delivery was explained in great detail.
Chris the manager of Ashley home was wonderful. Lucas Hamilton was so helpful...I would recommend these gentlemen to everyone....this is the way customer service should be....great service
Excellent
I went here today with my grandparents. We told the lady (Mary) exactly what we were looking for. We were VERY specific. This lady decided to show them more things then needed, we tried to tell her that's not what we are looking for and she would not listen. Very pushy. Walked at a very fast pace in which my grandparents could not keep up. We will not be back now or ever. Very bad experience for my grandparents. Being a sales lady is one thing being pushy and not even listening to your customer is another.
Nothing I liked there not my style but the people there were nice helpful an answered all questions we had
Friendly sales people and the store looks so nice the way they set it up. Reasonable prices too! The furniture has good quality!’I just love Ashley!
Salesperson, Joe Balderas, was an excellent salesperson. Great experience with him.
Joe was very polite and helpful. He made our shopping experience fast and easy. Just wished he had worn a mask.
Horrible Horrible Horrible. DO NOT GET ANYTHING from Ashley’s. I bought a complete bedroom set 4/26/20 and it is now 5/28 and I still haven’t received my dresser. Every time they have brought my dresser there’s some kind of damage. I went into stored to stress my frustration and Jesse Salazar said he’d take care of it and have some girl Bella call me back with delivery date and 4 days have gone and yet receive a phone call. Also Jesse gave me false information stating if spent more than 3,000 I wouldn’t have to pay monthly payment and I have received a bill for June. I went into store again and spoke to a Pedro Lopez also stating he’d help fix this ongoing issue and noting has been.DO NOT BUY FROM THEM!!!!
They rescheduled a delivery four times. Are they playing games with us or what. Very disappointed, will never do business with them again....
I recently started gathering furniture for our home and I always end up coming right back to where I started Ashley's Home Store on S. Zarzamora and SW Military location. I have always had great experience and great customer service along with great furniture and even great warehouse experience when they drop off this my 5th account and always try to go for paying within 90 days and in my monthly budget never going over my budget even though I qualify for more.
Good experience
The service at this Ashley’s HomeStore is great. The workers are always so nice! They have great quality furniture and a variety of choices to choose from. I recommend this store 100%
Loved the furniture and John, my Sales Associate, was very helpful. I plan to go again very soon. I purchased what I was needing for my living and will return for a bedroom set.
Pedro was great^-^ doing great things
It was good service , the sell person was very helpful and did as much to get urs the best discount as possible, good quality sofas
Very friendly fast service. Great deals
The customer service I received was great, pricing is reasonable, and delivery time is less than expected. I ordered today and should receive my items June 2nd. I keep going back to Ashley because they don’t disappoint. Tip: Use the chat feature. Wait times on the phone are ridiculous.
Salesman was exceptally kind, knowledgeable and showed me many different styles before purchasing. I was going for a cheaper recliner but decided on one he showed me that had more features.
Purchased a bed from SW Military location and the salesman Jesse was the one who helped me place the order online. My bed came and they sent the wrong bed. Now they told me I can not return it cause the contract was already signed. Now I’m stuck with something I don’t want and they refuse to help me in any way
Amazing experience! Not only was the selection nicer and bigger than I though, but the prices and financing options were superb!!!
As we walked in we were greeted and helped by Chris (manager). We showed him what were interested in and he showed around an was helpful. He took the time to tell us our options and in detail.
Great service, very caring, and helpful! Spoke with Mr. James Gaddis and he was very professional and helped get me the proper bed I need to support my sleeping issues and back pain!
Crystal the salesperson allowed us to make our own choices,did not force certain furniture on us. She answered every question and only offered suggestions when we asked. The experience was peaceful and enjoyable since we got everything we needed and were given lots and lots of discounts. it was our first time here and I know we'll continue to shop here.
Great overall experience. Sales rep was courteous and helpful without hovering or being pushy. Everyone was knowledgeable about the merchandise and the entire process from selection to delivery was explained in great detail. I will be buying from them again.
Staff was friendly didn't push you to buy.
Staff is always great. Thank u Joseph V for helping us. Super patient and great service overall
GREAT EXPERIENCE WITH CHRIS ON OUR APPOINTMENT TODAY. WAS SUPER HELPFUL AND UNDERSTANDING, ASSISTED US WITH ALL OUR NEEDS. WALKED OUT WITH PURCHASING A BED SET! DEFINITELY WILL GO AGAIN. THANKS ASHLEY'S!
I had visited Ashley at Military dr and Zarzamora Juan was curious and very helpful and helped us with good deals looking forward going back hopefully I get Juan to help me again thank you Juan I really appreciate your helping us
Joe was knowledgeable and patient. He didn’t push us to purchase anything. He took the time to show us what was in our budget and didn’t try to get us to spend more. Eventually, he was able to price match the online Ashley Homestore price. We were very pleased! The sales process was quick and easy. Will return in future!
I wish I would have read these reviews before wasting my time at the store in San Antonio off of Zarzamora and Military. I went into this location on May 3rd. I put one star because it is required. Giving one star is already being quite generous. I had numerous employees walk past me with no acknowledgement at all. After approaching the 4th employee he sent me to a gentleman named Pedro that looked up the item I wanted to purchase and he said the item I wanted is discontinued and not available. I explained that I saw the item available online and it showed it could be delivered in two days. In a very rude and obnoxious way he informed me that I could make my purchase online, but I would be receiving an email in about two weeks stating my item is not available. My item was delivered today because when I walked out of the store I ordered the item online and with a promo code I got it at an even lower rate.
Had a Great Experience. The manger was able to honor the online price. I’m very satisfied with knowledge of my sales representative and overall experience.
Mr. Chris Cuervas helped my wife and I have an outstanding experience with Ashley furniture. He greeted us in a genuine manner as we entered. Knew when to give us our space and when to be attentive. He was very knowledgeable, professional, and courteous. Because of his unique style of confident salesmanship, and ability to tailor to our needs, Ashley herself would be proud of how he was able to assist my wife and I in furnishing our entire home. Thank you Chris! Keep up the great work. It's refreshing to know that quality service and personalization still exist. They have become very disappointing. I paid extra 500+ 💵 for insurance. Called to have someone look at it and have been severely neglected. No body has called or followed up with me. Another thing that was a bold face lie was that Chris Cuervas told me that "Ashley Furniture" had there own builder warehouse in Some American state...i think Charlotte or South Carolina, I forget. Everything made on Vietnam. Wow!!! Robert Expert lies to tell you what you want to hear. It's been over a year since I made a claim and still have the number saved. Here you go.... Nobody has attempted to fix or bring my rightful due of proper furniture. On top of that. The installers dented my front entrance threshold to my new home. Pathetic.
Chris was very professional and showed me my options. The whole experience was pleasant and I never felt pressured into anything!
John was very helpful and extremely patient with us. Thank you for helping us take the plunge and in purchasing a large brand new & comfortable sectional!
Always very helpful when I go in.
I had a great experience. Found just what I needed at a good price.
Juan Ibarra/Ybarra did a great job, very helpful and attentive. This is my second time using this store and Juan helped me both times. Great store and great , great quality, great price great salesmanship
Very convenient, relaxed, and informative. Willing to work with us financially. Be glad to do business with them again in the future and highly recommend Ashley Home Store to anyone in need of furniture.
Had a great experience all the staff were wonderful people He introduced him self right away in right away told her where to go and look we started looking he came by right away and showed us some items everything went well from there he was a great person his name is John Flores a good representative to your company we got the items we wanted and he worked out a great deal for us we’re very happy and satisfied thank you to John Flores in merchandise we bought were high-quality very satisfied
I am pleased with sales manager customer service! Great Selections!
I would just like to say that the name of the associate that helped us out at Ashley’s is Juan Ibarra. He was a very good associate and he knew exactly how to help us with our needs. He was very patient with us and he was very knowledgeable with all the furniture. Juan was also very diligent in getting us the best price on the furniture that we really liked. We will definitely continue to come here for future purchases.
Variety of beautiful furniture, good prices, and great customer service.
My Wife & I recently went in with an idea of buying a new sectional sofa. We walked out very happy, not only with a Sectional Sofa, but a Server, and matching Accent Chair to match. The Manager, Mr. Salazar, shared his knowledge of both the merchandise and what he would recommend for the longevity of the products we purchased. We will highly recommend not only Ashley’s Furniture, but Mr.Salazar as well. Thank you for your help, Vince & Grace
The Customer service Rep Mari was such a Great help in helping us look for a new mattress and gave us a realistic feel of how each bed contoured to each of our bodies we will definitely be back
Furniture is so cheap, expensive not recomended after you pay you can't change your mind or exchange,items 😡
Very friendly and helpful. They found exactly what we were looking for and were not pushy in rushing our decision.
It was a good first experience here, helped me pick out my first couch for my apartment worked out a good payment, and also helped me figure out how to increase my credit scores.
Really nice furniture at a very good price.
This Ashley Store was the worst customer service I have EVER experienced. They are not honest up front either. I walked in, and not one person was there to help because they were all huddled in a meeting. Very rude.
Taxed me a lot
Chris was very helpful and we didnt feel rushed. Got exactly what we came in for and itll be delivered by the end of this week!
Different kinds of furniture to choose from has a playground inside for kids to play while you shop and look around
The people at Ashley HomeStore are always very helpful and professional. Ida Estrada is so kind and willing to go the extra mile ever time I see her. She makes me feel like I am family and not just a customer. Thank you all so much for making my experience a positive one!
Worst experience we ever had.
A 0 star is needed. Do not buy any type of furniture from this business. They are very unprofessional. Corporate is unprofessional as well. This store specifically never answers their phone calls. Finance staff of very rude. We have been attempting to get a refund and everyone we spoke to is very incompetent. Please beware of this company, I’m not too sure how they’re still in business.
Very helpful! Got us in and out in a short period of time.
Great sales people. Good prices.
I am a first time home buyer and Juan at the SW military store helped me furnish my house for a good price. He was very helpful and knowledgeable about the furniture I bought. He was very patient with me since I had hard time making my mind up on matching colors with my walls. I will definitely be going back to by more in the future.
I’ve been trying to claim the credit store for a protection plan we didn’t use. Very bad customer service from the people at the store, the front desk and the corporate agents. Don’t waste your time here.
The Sales Manager name Jesse Salazar was great and helpful I’m going back to the store they are nice and helpful
We were very pleased. Ashley's was recommended to us by friends so we went to go check out some items. We were greeted by sales reps as we were entering the store. I informed the Rep that this was our first time at an Ashley Home Store and Pedro said to look around and that he would be there if we had any questions. We got some prices on some items and some on other things that were not on our list to buy. We even tried an awesome mattress we need to think on that one a bit long but we made a purchase and will be returning to Ashley's home store in the near future.
Fast helpful
If I could give this establishment 0 stars I would. The staff and warehouse employees are very unorganized and lack communication. I would not recommend anyone to purchase furniture from this store. They have made several mistakes on our delivery that we are still waiting for. It has been over a month now that we&'ve purchased our sofas and we still have not received them. Very very poor customer service and no team member seems to care to help us. We could have taken our business anywhere but chose Ashley&'s Furniture. I hope that anyone considering this establishment to purchase furniture will reconsider because it will save you time, money and months of hassle and confusion.
The only reason i did not give 5 stars is because we waited more than 25 mins for assistance. Other than that it was a okay experience.
Great sale the was going on.. was able to get what I was looking for at a reasonable price. Abel was quick and very helpful.
By far the worst experience, our sales rep was Pedro Lopez first off didn’t set expectations that a company would be calling to inform us of credit application being ran even though no account was opened under them. Since they have 60 mo no interest genesis told us they only offer 12 mo. 2nd complaint upon delivery of bedroom set only the mattress was delivered on the day if so i had to call again to see what was on that order, then they tell me i have to go pick up the cover for the mattress at the store (expectation wasn’t provided on this either). I call again they say bed set would get delivered on Monday. I call Saturday to just double check since i have to work around their delivery time and dates so i get the day off, i call next thing you know now it’s getting delivered on Tuesday instead! Seriously don’t go here they don’t explain proper expectations period!!!
We had pleasant time while here the young man that assisted us was very helpful and not pushy he let us browse by ourselves but checked to see what we needed
Great deal
Ashley furniture store is the only store i would shop for futniture my bedroom set my living set and table and chairs and my kids bedroom sets are from Ashley furniture its good quality furniture.
Amazing customer service! I had a pleasant experience here. Our sales associate really helped us stay in our budget while still getting what we wanted.
My salesman Joesph V. was courteous & patient. That in itself speaks volumes. Great customer service. Kudos to your store manager for providing exceptional customer service. This is the 3rd time I've bought home furnishings for this Ashley store. The furnishings are everything I expected, that's why I'm a repeat customer. They provide more than one option to fiance your selection. That is a big help in these trying times. I definitely recommend this store & Joesph V. as a great combination! Irma V.
Nice store and Chris was an exceptional sales associate!
Went in last minute with 1 hour to closing. Joseph V and Chris stayed late so that I can make the right choice without rushing. They had amazing customer service and gave me my space to shop. Definitely will return!!!
My wife and I went to buy a reclining sofa. We were met right away with a sales person named Abel who took the time to show us different couches and explain each of the prices and options for us. We had a minor set back with our bank card that required us to leave the store and visit our bank. Abel texted us to make sure everything was okay in general. We ended up buying the couch and got a great deal. Will definitely shop with Ashley furniture in the future.
As soon as me and my husband walked in Joe Balderas was quick to notice us and greet us. We were uncertain about the type of sofas we wanted and he recommended really great options. I was really wanting dark colors to avoid getting ruined by my little ones but he gave us the option of getting warranty, and after going into detail on the warranty it helped make our decision. Thank you Joe for providing us with great customer service and brand new sofas we will definitely be back to see you and recommend our family and friends!
The person assisting us was very helpful and had much experience on sales. He was very polite and courteous. His name was Joe.
WORST CUSTOMER service EVER .
Nice staff
Beautiful futures!!!!
Not one man stood up to help. They were in a circle on their cell phones. When I left there I drove to a less advertised furniture store and was greeted immediately as I walked in the store.
The staff is real friendly and helpful and knowledgeable about their furniture
Great staff, they helped us with no issues and they're credit options made it easy to leave with not only a matress but a sofa and love seat as well.
Had a great experience here, Pedro went above & beyond to help me find exactly what I was looking for.
Worst experience ever the sales man that sold me the mattress was very unprofessional I almost felt pressured to buy that particular mattress he more less explained the difference between two mattresses and walked away to go gossip with his coworkers, the older lady that assist me with the purchase of the bed frame definitely needs retraining it’s almost if you don’t buy the protection for the furniture or expensive items that they suggest they don’t treat you right.!
I received excellent service at this location, Pedro assisted me in my new home furnishings and got me some great deals, I would recommend this store to anyone especially first home buyers they have special offers for you folks as well.
Great customer service all around and good vibes throughout the store! I was in and out in less than 45 minutes. -Manuel Hernandez
We attempted to contact the store for over a day and a half using the phone number on our sales order and there was no one answering the main store number. It went to voicemail and no one responded to the voicemail. We contacted the local customer service group but they could not reach the store either. The store did not respond to the emergency tickets forwarded by customer service. We received a note from the delivery people but the delivery manifest was incorrect. I contacted corporate customer service and they were able to put a hold on the incorrect item but it still will take sales force action to correct the sales order to get us what we want. Corporate was also unable to contact the store directly so they sent another emergency ticker to the store to have them contact us and correct the sales order. That was several hours ago and still no response. I will probably cancel this order
Service here is great! Angel was the one who helped us from the moment we walked in, she guided us to what we were looking for and then would walk away for a while to let us process and then she'd come back and see if we had questions. We never really felt pressured but really just loved the deals and options that were available with Ashley's. We did end up taking a few of those deals and we will be coming back here for more in the near future. Their prices are pretty good considering they are the top furniture store in the nation, their financial options were amazing! I didn't think I'd qualify and the results were amazing! You have to go here! I'm sure y'all love them too!
Very nice store , many employees around just helping customers and available for who's next .Armando who helped us out was very professional and gave lots information needed to make the right selection and easy to work with .
Went in and made a big purchase. Received a partial order and was told that additonal items were back ordered. Spoke to them on several occasions over a six to eight week period and was told that my items were back ordered. Spoke to customer care and was finally told that the items had never been ordered and that it would be an additional charge since the items were not charged on the original invoice. I called and spoke to store manager Roger who basically would not come to an agreement with me to discount the price for my inconvinence. He also told me they have a no return policy when i told her I no longer wanted the items purchased. He treated me as if it were my error not the sales person or the stores error, raised his voice at me, was very rude and even hung up the phone on me. I would not recommend anyone purchase items from this store.
Amanda was great, she was such an easy sales person to work with!!!
Staff was friendly and helpful. Store was well organized and clean. The process was fast and easy. This is my 3rd purchase and each visit was a great e experience.
Armando Torres really helped me out and explained everything to me. Being that it’s my first time buying furniture on my own, I was really impressed with the customer service I received.
(Translated by Google) They gave us excellent service! We could get a bedroom set without problems. They are very kind and respectful, I recommend you go to Ashleys homestore 100% (Original) Nos dieron un excelente servicio! Podiemos agarar un set de recámara sin problemas. Son bien amables y respectosos, les recomiendo que vayan a Ashleys homestore 100%
Great people there got a great deal for what i was looking for
Amanda was very nice & so helpful. The visit was comfortable, she went above & beyond to be helpful.
Walked in was greeted imidately! Salesman Jacob Reyes asked what I was looking for. I explained to him that I was interested in purchasing a chest of drawers. He paid attention to my color scheme and price he found the perfect chest of drawers. Jacob was very helpful and well mannered.
Horrible place! This is our second time coming here and the first time we had a horrible experience with the delivery. The second time we figured a couple years have past by they have to be doing better in the delivery department but we thought wrong. The first thing we told Joe from Ashley’s at 7010 S Zarzamora st San Antonio Texas 78224 was can you please make sure we don’t get the run around like we did the first time we bought from y’all and he said I won’t let that happen to y’all I’ll take care of y’all. 1 month late we get a call to schedule our day for delivery and we had 3 accounts so after we scheduled the first one we asked about the other 2 and they were going to send all our stuff to a different address that joe had put in wrong that we told him to change and he said that he would. First deliver was our couch keep in mind that we had a Christmas party in 5 days so the couch was just in time. When the couch arrives we only receive 2 pieces and said don’t know when our third piece will be delivered. We were like ok that’s fine there still plenty of room it just looks weird since it’s missing a piece and it’s a sectional. Next order is our table now it’s 3 days before our party and the dinning room table shows up and we’re like where are our chairs? They said there was no chairs on the order. I call the store like 100 times no one ever answers finally I get a answer and ask for joe he said we will figure it out I will call you later that day. No call!! So we go in 2 days before our party and the lady said it looks like it was deleted from your order and ask joe to come to the front. He dosnt look at us just says I don’t know what happened and leaves. So we leave with no chairs. We had our party and have to Use our fold out chairs which looked horrible. Next was our 2 Queen bed sets with the rails head board and railings. One bed was right and the other they said was only a head board when we asked joe if it came with everything the headboard the railings and the side panels and he said yes it’s on clearance and it was missing some studds but we thought it’s a good deal we will be fine with the minor defects. But of course he messed up again and only put the head board so then are trying to charge us 300 more dollars for the side panels and would give us the rails for a mistake that joe made. They finally tell us our couch can be delivered on Monday the 6th I’m excited they take it out of the truck and it has a huge hole in the back so it got sent back. We placed our order in November and we still have not received the rest of our couch, our chairs and the bed.
Found exactly what I was looking for and more. I was greeted as soon as I walked in the door and my salesperson was very friendly but respectful. I ended up buying about $2000 worth of merchandise and looking forward to going back again.
Purchased a couch and desk a week before thanksgiving with the understanding that we would receive the products before Thanksgiving. We were promised by the salesperson and the sales supervisor that the produducts would be available but we had to pick them up at the warehouse in New Braunfels. We rented a Uhaul ($250) and were at the warehouse on the date specified. Warehouse indicated that they only had part of the couch there and did not have the desk. Warehouse said we should have called. No paperwork or salesperson report that we "should have called the warehouse" when the sales person and supervisor told us all we had to do was pick it up on the date they told us. We called the sales person for a free delivery of the missing furniture. Nope, they would not deliver for free. 2 months later, the warehouse said they would have the missing furniture. We went in the store to cancel the rest of the order and they charged us a 10% "restocking fee" for the furniture they did not even have in stock. It was at that point the sales manager offered free delivery. Well, that is too little, too late. We will never use Ashley's furniture again. Beware!
By far the worst customer service I have ever experienced!!!!! Bought, paid in full, a couch and loveseat. This was done around November 18th, with delivery on December 12th. That got changed, without notification, to December 14th. On the 13th we get a call letting us know loveseat is on back order, and they will deliver it separately on December 23rd. Once again no contact so, call to determine when on the 23rd. Now I’m told, not the 23rd but the 24th. Call on the 23rd, since no confirmation text has been sent and I’m told delivery is now for December 30th!!!!! Mind you this is a loveseat we have paid for and, is sitting in the warehouse! Complain about yet another change in date and, the representative cancels our delivery date, without saying anything! Call on the 26th and am told we cancelled the delivery but, they’ll get it to us on January 3rd!!!!!! You can never get a hold of anyone at the store and you have to explain your issue, from the beginning, each time you call! This is after their system disconnects you when you’ve sitting on hold, multiple times!!!! I will never recommend this company or location to anyone and, encourage potential shoppers to avoid them. Unless you don’t mind waiting for months for them to deliver your property! Oh, and we PAID for the delivery!!!!!
By far the worst customer service I have ever experienced!!!!! Bought, paid in full, a couch and loveseat. This was done around November 18th, with delivery on December 12th. That got changed, without notification, to December 14th. On the 13th we get a call letting us know loveseat is on back order, and they will deliver it separately on December 23rd. Once again no contact so, call to determine when on the 23rd. Now I’m told, not the 23rd but the 24th. Call on the 23rd, since no confirmation text has been sent and I’m told delivery is now for December 30th!!!!! Mind you this is a loveseat we have paid for and, is sitting in the warehouse! Complain about yet another change in date and, the representative cancels our delivery date, without saying anything! Call on the 26th and am told we cancelled the delivery but, they’ll get it to us on January 3rd!!!!!! You can never get a hold of anyone at the store and you have to explain your issue, from the beginning, each time you call! This is after their system disconnects you when you’ve sitting on hold, multiple times!!!! I will never recommend this company or location to anyone and, encourage potential shoppers to avoid them. Unless you don’t mind waiting for months for them to deliver your property! Oh, and we PAID for the delivery!!!!!
By far the worst customer service I have ever experienced!!!!! Bought, paid in full, a couch and loveseat. This was done around November 18th, with delivery on December 12th. That got changed, without notification, to December 14th. On the 13th we get a call letting us know loveseat is on back order, and they will deliver it separately on December 23rd. Once again no contact so, call to determine when on the 23rd. Now I&'m told, not the 23rd but the 24th. Call on the 23rd, since no confirmation text has been sent and I&'m told delivery is now for December 30th!!!!! Mind you this is a loveseat we have paid for and, is sitting in the warehouse! Complain about yet another change in date and, the representative cancels our delivery date, without saying anything! Call on the 26th and am told we cancelled the delivery but, they&'ll get it to us on January 3rd!!!!!! You can never get a hold of anyone at the store and you have to explain your issue, from the beginning, each time you call! This is after their system disconnects you when you&'ve sitting on hold, multiple times!!!! I will never recommend this company or location to anyone and, encourage potential shoppers to avoid them. Unless you don&'t mind waiting for months for them to deliver your property! Oh, and we PAID for the delivery!!!!!
This business..is a disgrace. whatever happened to the Customer is right.? I wouldnt recommends anyone not even my worst enemy to this Company. They deliver damaged furniture then take months to either replace or repair .In the mean time the paymenrs must be paid weather you have your item or not that is been paying for , its not good business. !!
still waiting on them, someone to resolve an issue with an item I still havnt received over 3 weeks. Sue the manager on duty promised she'd do something, I show up a second time and she's on lunch. left my receipt for a call back and refund. Still nada!
I was being helped by the “mattress expert” and he kept trying to get me in the $6000 mattress and even called his manager to convince me. After saying numerous times not to get me a credit increase, I just got a letter telling me I got denied for an increase at Ashley’s. I will never buy from in store again.
I bought a sofa from them not even TWO MONTHS ago. I live alone and I’m 59 years old and the sofa is already broken. Their manager accused me of breaking it myself, they are not going to replace it or fix it and pretty much told me that I was out of luck because I was the one who damaged it and that that’s what their expert told them. $1200 down the drain for a piece of crap sofa. Do not buy from the store ever. The staff is horrible, they were unfriendly from the beginning and I will not stop until I am satisfied. If anyone reading this could private me message me, about similar experiences, I would appreciate it because I am going to take this up with the court system. In reading all these negative reviews, it will not be difficult for me to build a case against this particular store since they do not seem to follow up.I need any back up I can get. Thanks for your help
Didn't have to go far to purchase a much needed mattress for my back. Will definitely go back for my next purchase!!!
Exceptional service from Armando T.
Armando Torres was the best salesperson I’ve ever had the pleasure of working with. He was very friendly, professional, and knowledgeable. We hope to have the pleasure of working with him again in the future.
If you want a low hasstle, all questions answered, no pressure, furniture purchase, this place is for you! We shopped around before we landed there. Our new little family found the perfect bigboy bunk beds that they are going to go nuts for, over Christmas. Ask for Ida. She was so patient and kind with our, well, about a million questions. Thank you Ashley Furniture for making our little guys' Christmas wishes come true.
If you want a low hasstle, all questions answered, no pressure, furniture purchase, this place is for you! We shopped around before we landed there. Our new little family found the perfect bigboy bunk beds that they are going to go nuts for, over Christmas. Ask for Ida. She was so patient and kind with our, well, about a million questions. Thank you Ashley Furniture for making our little guys&' Christmas wishes come true.
(Translated by Google) It took us more than 1.5 hrs to be served. They solved the credit but it is very, very late (Original) Tardamos más de 1.5 hrs en que nos atendieran. Nos resolvieron el crédito pero es muy, muy tardado
Ida Estra maintained a great attitude while we were buying the furniture set
Ida Estra maintained a great attitude while we were buying the furniture
Armando was great help. I was in and out with no problems. Love this place !
Best deals in town and no pushy sales.
If I could give zero stars I would. We ordered a dining room table on October 24 with a delivery date of November 14th. We got an automated call stating the date was moved to November 23rd. We called back to be told the date was moved to the 25th. November 25th this year is Thanksgiving week and we have family coming to town which is why we bought the set in the first place. We called customer service and they said call the store. We did. When we got the run around, we asked to speak to a manager. Two days with follow up calls and no return phone call. Finally got a hold of a manager on day three and she basically told us we were out of luck. Oh and cancelling our order so we could buy from somewhere that would honor the deliver date would only cost us 10%., or $170. We tried calling corporate to file a complaint and they autodirected the call to customer service. You guessed it. They said call the store. We tried filing a complaint on line and there was an error submitting the form. Three times. I will never step foot in any Ashley store again. The &"customer service&" was so bad I&'m not convinced we haven&'t been scammed. Beware of this business.
Went in store on 10/26 to make a mattress purchase. On 10/28 called to cancel the order. Mind you, it still hasn’t left the warehouse. Was on hold for 45 mins just to be told they can’t take cancellations over the phone cause I have to sign cancellation paperwork. Fine, I went to store the same morning. Supposedly i canceled order and didn’t have to sign paperwork after all so that a was lie. The women told me I would get my refund minus a 10% cancellation fee in 3-5 business days. Here we are on the 10th business day 11/11 and call store... waited 35 mins just for some guy talking to someone else hang up on me.. called corporate. They said I have to speak to someone at the store so I attempt to call again.. Waited another 45 mins to be automatically transferred to the corporate office. at this point I’m very irritated at their phone handling abilities and of course the lack of repayment of refund. The corporate office rep told me the store NEVER closed my transaction and I needed to speak to someone at the store.. lol I told her nobody likes to pick up the phone. She placed me on hold to put us on a 3 way call. Lord and behold she was back on the line with me and a store employee less than a min. Told the women my situation and first thing comes out her mouth is well we are going to impose the 10% cancellation fee. I told her I was fully aware of the situation and to proceed to give me my remaining balance back on my credit card. Then, she quotes me a price that is lower than what the other women told me I would get back the first go around. At this point, I was tired of dealing with this mess and just wanted to be done. What they should have done was waive the cancellation fee and offered an a apology. But if they are that money hungry I can see why. Bad service = no business. Instead of making it right they rather nickel and dime customers. I use to shop at another Ashley store a few years back and completely furnished every room with their furniture. Several thousands of dollars were spent and never had an issue with the other store so I figured it would be the same here. I was totally wrong. So to the future potential customers of this store I strongly advise to use caution buying anything from them and to shop around before making any decisions. This store doesn’t even deserve the one star if that tells you anything. Good day folks
Today my husband and I went into the this store todo some furniture shopping. We were lucky enough to land a Design Team Member by the name of Ida Estrade. Ida was patient, kind and really listened to our needs. I truly appreciated her hard work and dedication to us as customers. We will definitely be back for other items in the near furniture.
Went in to store Armando was great help.
This store is the fuckin worse, no furniture for over a month now...oct 3rd, here we are NOVEMBER 9!!' Do not go here for anything...!!!
Where do I begin to the greatest or more than what it already is. The staffing at this location is very unprofessional.management is the up most rudest person in the world and their finance department that is a whole understatement don't even think they have their high school education or GED how they did great people just because there's four is less than perfect mind you mine is 4 points from perfect degrading me thinking that I cannot afford furniture. Now I know why the location is always empty and never selling anything spare your time and go elsewhere
Love this store. Followed are salesman Armando from Conns. Great salesman and very professional and uplifting. Love the furniture.
My husband and I went into Ashley’s and was approached by Amanda. She listened to me in what I wanted and everything she showed me I fell in love with. She was such a amazing help. No matter what I will go back and when I do I’ll see Amanda
Amanda Guerra help my girlfriend and I helped us out with our dining room table. She was very outgoing,funny and patient with us. She understood what I wanted and now my family and I are gonna have a amazing thanksgiving. Thank you so much
Armando Torres was very helpful and knowledgeable. Made us confident purchasers and we couldn’t be happier with our decision to buy our new living room set!
Our salesperson Joseph was very attentive and patient with helping me make my selection and purchase
Worst business I've ever experienced! This company is committed fraud! I've been waiting for merchandise from this company since August have yet to receive anything but gladly took my money and states his just a business. Do NOT buy from them!! Items have purchased from Them in the past no are not put together properly. This company is completely shady!!
Great deals, and great furniture always friendly and ready to help
Sales person Armando Torres did an awesome job getting us our much needed couches for our home as promptly, efficiently and cost effective as possible from the moment we walked in. My husband and I had been previously approved at the store off I-10 in San Antonio, had been there twice and walked out with nothing both times. The Service there was horrible and we will not go back there again. So if you need anything for your home, come by and see Armando at this store. He did an awesome job and we were pleased walking out of there with our purchase.
Armando Torres was far and beyond with his customer service... very informative and helpful. Made me feel confident and welcome.. not just a number or a commission but a valued customer... congratulations on having great staff members like Armando Torres<3
VERY DISAPPOINTED with this south locations delivery scheduling team. First, I received a call saying we were not getting our furniture delivered on the agreed day and for me to call them back to reschedule due to the rails of our bed being damaged. I called, no one picked up, and never got a call back when I left my number for a “call back”. Luckily we stayed home that day because the furniture was delivered without the rails. I received a TEXT with information to reschedule. I confirmed for the rails to be delivered a week later(Tue). But I never received information on a timeframe for delivery. When I called they told me my order was not on the truck for that day. So I had to reschedule again. for the rails to be delivered two days later(Thur). I received the confirmation that the delivery would arrive around 4-7 pm thursday. Around 1 pm that day I got a call from the delivery driver stating he was 30 minutes away. I had things to do but did not leave my home to be there for delivery. 1:30 rolls around and he calls again saying he’s still 45 minutes away. So I wait. I tried giving them the benefit of the doubt and stayed home longer. By 7pm I was fed up and confused because I received a text to reschedule once again for following week. I called their scheduling number and the rep proceeds to tell me THE RAILS WERE DAMAGED and I’d have to reschedule a new delivery AGAIN. However, she said I’d have to call back tomorrow because my information was locked and she had no idea when I’d be able to get the rails. This has been the worst experience I’ve ever had with a company. Although the furniture is nice, there is no way I’m buying here again. I’d rather avoid this stressful delivery process and take our business somewhere else.
I have to keep an expensive mattress, no returns...
I had A wonderful experience shopping with a young gentleman by the name of Vincent Lugo. He was very courteous, informative and friendly. It was a pleasure finding a gem in a sea of salesmen. I i’ll definitely be coming back for more purchases and send my family and friends as well. Thank you Ashley‘s hiring a wonderful well rounded, patient and understanding sales people.
Ida Estrada was friendly, curtious and patient . She showed us some great items and answered all our questions. We also worked with Crystal Perez with Tempur-pedic , friendly and very informative. Thank you both!
Armando Torres was great! very helpful!
Ida Estrada, very helpful and nice.! Thanks
Amanda Guerra helped my wife and I. She went above and beyond. She was so friendly, funny, energetic and made our purchase that much easier. She was great throughout the whole process. I’d recommend her to anyone!
Amanda Guerra is an excellent salesperson. Very outgoing, answered all my questions. Thank you Amanda !!!!
Was very disappointed today with the supposedly updated computer program that does have information that valuable to us the customer's
Armando Torres hooked me up great customer service. Went in for a couch came out with mattress and some furniture.
Jesse and staff was very very helpful and flexible with us ! Once I pay off everything I will be back for sure ! Thanks again!
John and Joseph were a great help and excellent salesmen
Armando torres vas very kind and helpful
The workers are so very awesome
Armando was very helpful in picking out our bedroom. Very friendly. Had a great experience, Would highly recommend.
I Have to wait a month for my furniture.. a discount was given but I paid cash and it feels like forever to get my stuff. Sales lady was great very helpful but still the wait stinks. I hope seeing my furniture will make up for it.
Me n my wife, were looking 4 some furniture n Ashley had good selections of what we were looking 4.
Juan Ibarra was very helpful and walked us through the entire process. He was friendly from the very start and we appreciate all his help. We love the bedroom sets we purchased for our kids and look forward to returning for the rest of our new home furnishings.
Armando Torres was great in answering all our questions regarding different furniture. He made our purchase quick and easy. He was professional and punctual. Awesome customer service!
I have been trying to get ahold of someone with customer service for over three hours. I was suppose to receive my items today, but I have not. Not ONE person from this company has gotten to me to give me any information about my order. How can a company treat a customer this way?!
Armando torres was helpful n quick was able to get my sale 😁
Ashley furniture is a beautiful company with such beautiful furniture with beautiful workers GOD Bless them.
Armando Torres did an extraordinary job assisting me! His customer service is excellent! He always takes care of my family, and ensures we understand the process of buying and help us from end to end. I highly recommend stopping by and asking for him specifically.
Armando Torres really took care of us and took the time to explain everything that the purchase process entailed. We are very pleased with our service and will be doing more business with him!
If you want to get scammed by shady sales people, this is the furniture store for you! I ordered a table over a month ago, and after waiting for over a month for the delivery it turns out they had cancelled it! We head over to the store to see what they can do. They told us they don't know what happened, and this is already the second issue we've had with them. Our couch got delivered late also. When we asked for a refund they had the audacity to try and short us by 100 dollars. We have worked too hard to be scammed like this. Take your hard earned money elsewhere, and don't ever buy from this place. It's a shame, we had family in the market for new furniture but we won't be sending them here, that's for sure.
If you want to get scammed by shady sales people, this is the furniture store for you! I ordered a table over a month ago, and after waiting for over a month for the delivery it turns out they had cancelled it! We head over to the store to see what they can do. They told us they don&'t know what happened, and this is already the second issue we&'ve had with them. Our couch got delivered late also. When we asked for a refund they had the audacity to try and short us by 100 dollars. We have worked too hard to be scammed like this. Take your hard earned money elsewhere, and don&'t ever buy from this place. It&'s a shame, we had family in the market for new furniture but we won&'t be sending them here, that&'s for sure.
Our sales person, Armando, was excellent. He was attentive without being pushy or overbearing. We made a purchase that day due to an amiable staff person. The only reason this review gets 4 Stars is due to the OTHER sales people who approached us. Even though they prefaced the conversation with, &"I know Armando is helping you, but....&" and wanted to sell us more stuff. I felt like the staff was working against each other.
Very knowledgeable Menhua Rodriguez (sleep expert). Rafael (sells professional) extremely helpful.
I went to Ashley Furniture today. I went for sofa, loveseat and table. While I was there I was introduced to Menhua Rodriguez is she a sleep expert. Apart from being very knowledgeable regarding sleep problems, she is super nice and friendly. Her information was so awesome and helpful. I purchased a tempurpedic mattress in split king. I strongly recommend that you visit Menhua at Ashley Furniture Zazamora Store for a good night sleep.
Ms Rodriguez was amazing and very informative highly reccomend y'all come visit her
I went to go see Armando and he took very good care of us
Ida Estrada did a great job and assisting my brother and I choose a recliner for my dad. She met our needs and even showed us great deals that were going on in the store. Other sales members also came along to answer questions. Overall a great experience.
(Translated by Google) It is a good shop to buy (Original) Es una guuau buena tienda para comprar
Armando was great! He totally helped me out! Great selection!
Never answer the phones. Called 5 different days multiple times during hours and no response.
Awesome staff very helpful and knowledgeable and the building is very clean
We finally found the table set we were looking for and the beds were awesome!!! Definitely coming back
House is full of Ashley furniture had one set back but Sueanne from guest service was awesome thanks to her and Joe balderas !
Mary was very knowledgeable and helpful! She had a ton of great ideas for decorating.
Worst experience possible, they had reschedule our order without letting us know, luckily I caught it in time. The delivery guys broke one of my imported pots in my yard and killed one of my plants. They almost shattered my window next to my front door and did not even care. Update they contacted me and said they will follow up and I have not heard anything after me emailing them several times. All around horrible service.
Menhua Rodriguez was very helpful n professional
Awesome prices
Nice furniture
Have tried to call them over 12 times and no answer. Wow way to go Ashley Furniture.
Nobody came to ask us if we needed any help. Bad service.
Only bad experience from this store is u have to drive all the way to new Braunfels to pick up items, not fair u could give other stores the business & pick up items there without having to make time for long drive after a long hard days work
Armando Torres was excellent in helping my daughter and I pick out furniture for her new apartment. He wasn’t pushy, he was patient, kind and VERY helpful. We were trying overcome some obstacles with a delivery date, based on when she would be arriving in San Antonio and he was flexible and patient with us. Excellent service! We appreciate how much time he took with us to get everything right!
Worst service ever! Bought a sofa and extended warranty. Waited weeks for delivery. Had the sofa barely 40 days when it broke in half. Yes, the frame inside broke in half! Tried to get repair or replacement and they refused. WILL NOT HONOR THE WARRANTY! Won't even send a technician to examine the defect properly. Only a guy who took a picture of the outside saggy upholstery. How can you see defect in inner framework from picture of outside fabric? Horrible customer service. DO NOT BUY FROM ASHLEY FURNITURE STORES!
The WORST experience Ive every had !!!! Robert is a JOKE ... I wish i had NEVER when to this store and made this PURCHASE ......wish JERRY CWAGENBERG was still at this store..... EVERYONE SHOULD GO SEE HIM AT THE PAT BOOKER LOCATION
Won't buy there anymore. I got durablend recliners which had a recall they knew about, never contacted us and refused to replace, the reclines had never been sat on more that 5 times..and the durablend leather is peeling on both recliners...they don't care...I've paid cash for my furniture and my daughter's..my money will never go to ashleys
Very friendly & helpful to find what you want.
Ida Estrada is a great salesperson was very helpful to me and comprehending and explaining things to me she did an awesome job
Great customer service! Fast and easy to process! Clean and neat store! Workers were friendly and super helpful! Definitely recommend this store! Lots of great cute items!
Poor customer service & poor financial service they don’t keep word when they promise discounts when they mess up & don’t replace damaged merchandise the way they should I will ever buy anything from them again & will be going to BBB
Great experience at Ashley homestore , great service very friendly and welcoming staff . I fully recommend Armando although I asked a million questions and changed my mind several times he was very helpful!
We bought a sectional and a lamp, only for it to be a completely wrong order. When it was delivered, the sectional was on the wrong side, and the lamp wasn’t even the one we ordered. We had to go back to the store 3 times until they fixed their previous mistakes. We’re now stuck with a sectional that doesn’t fit into our living room due to the wrong size and a lamp that’s not even remotely close to what we ordered. It’s taking a whole month for them to pick up the furniture and bring us the right order. Now they called and told us that it was going to be a day late. Very disappointed
Great place to shop for furniture staff is very courteous
Great store and great experience. Erick helped us find the perfect couch with the perfect deal. I went to Ashleys in south Austin and the store in New Braunfels but the San Antonio location is the best. I had a long drive but it was worth it. Thanks Erick!
Went to Ashley Furniture Store on Zarzamora and Military to purchase book shelves ( armoire ) for my daughters room.. I found one that I liked and it was $139. So I wanted to buy it. They said that they had to order it from the warehouse. I said okay they wanted to tack on an additional $30 to $50 the ship it to the store. I told him I would take the floor model since it said it was already here. They refuse to sell me the floor model and they insisted I'm tacking on the additional fee to ship it to the store. I'll argue that I understand if they were shipping it to my house, but I'm picking it up at the store. They were Very unprofessiona, and kinda rude.l They just want to screw people into paying more money. They should just add the price to the the item. Instead of telling its $139 they should price it at $189, so you know exactly what you're paying whether they ship it or if it's already in stock. It's ridiculous, it's no wonder why the parking lots always empty. Very shady procedures. I think I rather go somewhere else instead of here. I just don't see having to pay an additional fee if you're picking it up at the store. That's ridiculous. Walmart doesn't add a shipping charge for buying a chair, desk, lamp, or anything else in their store. They also don't charge you when you buy something online and ship it to the store. I can understand if they're shipping it to your house then yeah they'll be a shipping fee but if you're having to go to the store to pick it up, there should not be a charge. Amazon has free shipping on most items.I will not go to Ashley furniture store ever again. I will take my business elsewhere. And they need to understand is that they're not the only store available. They are so many more and my money and my business is going elsewhere.
Very very unsatisfactory situation I had at the Ashley homestore pickup center. I had agreed to pick up my furniture and by the time I got there the lady at the front desk told me there was a hold on my dining set so I called my salesman (Joe manager ) he picked up the first time and told me he was fixing everything on the system so everything could be ready to go, and finally after three hours of waiting I was able to take my furniture. And guess what? My order was wrong. The thing is that in between that time I wouldn’t be able to reach him back again, and the front desk wouldn’t even pick up my call. They even tried to tell me he wasn’t there when I knew I had talked to him earlier. Is such a shame for such a nice place to shop for furniture.
Service is awesome friendly
(Translated by Google) I like it because I find what I need and your staff is very attentive to me. JENNY is very kind and helps me a lot with a good purchase, I recommend Ashley HomeStore 100% (Original) Me gusta porque encuentro lo que necesito y su personal muy atento a mi me atiende la sra. JENNY es muy amable y me ayuda mucho a una buena compra, recomiendo a Ashley HomeStore al 100%
Great customer service got just what we wanted at a great price.
Armando was a huge help. He made the process easy and detailed all the information possible. Any questions I asked always had a quick corresponding answer, I definitely would shop here again with Armando’s help!
Extremely thrilled to have found the shelf I needed to complete my re-done room! Have exhausted all furniture options looking for a double-wide shelf that’s at least 14” deep. Found a 72.25” X 52.5” X 15” shelf that can house all my footwear. Glad to do business and get real results with Juan Ibarra and Mgr. Jose. They helped me get set up with delivery options and payment etc. I couldn’t be more pleased. Will use Ashley Furniture in the future for my furniture needs. 5 stars!
Armondo, come visit him great service !
Armando Torres did a great job. He was very professional and well knowledgeable on the products.
Did not look forward to being smothered by salesperson, Armando Torres (our salesperson) was cordial, polite and very knowledgeable. Not at all what I had expected, pleasant experience because he allowed us to shop around. I highly recommend this location and Armando Torres, he exemplifies true service and attention to detail. Veteran friendly! Only place I'll go to and will be recommending him to all my friends and family. Thank you Armando, God Bless Y'all.
While the service is received in store was good, the aftermath is beyond frustrating. I purchased two sofas and had them financed through their in store financing department. So apparently the only way to pay off your purchase is to do it in 90 days (which I already knew I wasn't going to be doing), or pay bi-weekly/monthly payments. The horror is that they will not take any more than your actual payment, therefore, meaning there is no way to try to reduce your "leasing" fees. With my car payment, and other loans, I am allowed to pay extra on top of my actual payment (gives me a cushion in case I can't make a payment on time, and helps lower my finance charges. Why can one not pay extra to try to end up saving on financing fees?
Mr. Armando was very helpful made me feel comfortable made sure what I was signing and what was best for me. Great customer service awesome job sir.
This place is a ripe off they dont tell you the price until your about to sign the contract then they lie about not checking credit on their signs outside then after they say it's not credit based so if you decide to return the furniture it won't go on your credit report but we get a letter in the mail a few days later saying they did run a credit check ect....
Came in today looking for a bedroom set and dining set. Armando Torres was very helpful and professional to us . I highly recommend him and we are very excited to get our furniture
Armando Torres was helpful, friendly, courtious, patient and very informative. He also greeted me with a hand shake and a smile. I left very happy with my selections.
Thank you Armando for the great deal on the bedroom furniture with wonderful service.
When I bought my four thousand dollars worth of furniture, I was talked into the five hundred dollar extended warranty. I was told if I did not use the extended warranty, I would get my five hundred dollars back when I was done with paying for the furniture. 5 years later, and I am finally done with all payments, now Ashley Furniture is telling me they do not do cash back. I can get four hundred and fifty dollars of in store credit. Extended warranty and Ashley Furniture is not worth the time, or your hard earn money.
Didn't have what i was looking for was told i could order it but I couldn't wait 2 weeks for it to come in and then not know if i even like it.
(Translated by Google) Very well they serve very nice they are very kind grasias (Original) Muy bien atienden muy bonito son muy amables grasias
Are salesman was very helpful not pushy at all. Worked with us. Financial department was friendly and very professional
Great customer service without feeling the pressure to buy quickly...great selections and deals. Ask for Armando👍
Sales woman was very friendly, not pushy, listened to what we wanted, not what she wanted to push on us.
The attention and patience i received from Menhua Rodriguez was truly helpful and appreciated. She was so good at really showing me everything before i made my selection. And i must say i am very satisfied with my purchases. I will be coming back.
The customer service was great! Ms Rodriguez (Zarzamora location) was attentive, and not pushy! She listen to our needs, and led us in the right direction! She gave us our space until we came to a decision! In the end, she wrote up our ticket while still trying to get us the best rates! We walked away with exactly what we went for, plus a $700 savings over the previous stop! I cannot thank her enough! We are very happy, and will be telling all of our friends and family to go to Ashley HomeStore!!
Our sales person Joseph was very helpful and help us find what we were looking for. We ended up purchasing a sofa seat. We will be going back soon.
Every chair I got is uneven they all rock side to side and there is wood sticking out which will cut you if you grab certain areas of the chair and my dining table came into our house with broken pieces which the replaced, with new stuff but missing pieces last time I spend so much money on such cheap product.
We were greeted right away by Armando Torres. He was professional, very knowledgeable & respectful. He addressed me by name frequently. When I asked for furniture brand I had purchased before but no longer at stores, Mr. Torres immediately researched it online and found exactly what I wanted. This was customer service at its best!
Armando was very helpful, professional and diligent on explaining the process and getting what we need to make our house feel like home.
Armando was super helpful he worked with and was able to help us get the entertainment center we had looked at.
Armando our Salesman was very helpful
Our Salesman was very kind Armando Torres. Helped us out a lot and got what we wanted when we came in and understood what we wanted.
When we went there I was highly impressed by the customer service that we received. Six months later the table we bought from them it’s already showing signs of severe wear and water damage. The table was not sealed correctly by the manufacture. We bought the extended warranty only to find out that this kind of problem with the table is not covered. We were told there’s nothing they can do for us. What’s the point of buying a warrantee that won’t cover. I have a second table that I bought from rooms to go for the same price and that table is solid, and has stood the test of time. Highly unlikely that I will do business with Ashley furniture again.
In store representative was very helpful and didn't try to push a sale like most places do. Recommend shopping there for any furniture needs you may have from the very basic items to complete room sets.
Excellent customer service. Jennifer is always k knowledgeable and helpful. Staff are great!!
Greatest Customer Service Love Ashley s furniture
Product and price were great! But customer service was horrible.
Very professional, knowledgeable and patient.
Janie Benavides was really good in explaining to me about the furniture and all of my questions it was a good experience and I would definitely recommend her to more people.
This was the first time in this store. Ida Estrada is an outstanding sales person who respected our wishes, went above and beyond the call of duty to meet our needs, we finances through their internal Dept (acceptance now) and got a great deal. We got exactly what we wanted. I highly recommend this store and ask for Ida Estrada she is amazing!
Joseph was a very professional salesperson. He had the patience to show us exactly what we needed. We are very happy with our furniture & the delivery was excellent! Definitely will go back to Military & Zarzamora store.
I like that fact when i walked in . I got assistance right away my design team member Amanda Guerra helped me . She was great and very conversionable and happy to help me.If i go back again i would like for her to help me again for another item in the future. Thank you Amanda Guerra.
Wasn't Ashley's it was cash America. Pawn shop
We love our furniture but getting all of it delivered at once has been a problem. Still missing stuff from our order.
Janie was very patient with us. Gave us time to look without following us. When we asked hot help she answered our questions. Gave recommendations and suggestions.
Love the Living room set i Bought My Sales person was awesome.
Customer service was great at Ashley furniture.
This was at the Zarzamora store and Amanda was an amazing sales associate. She took her time and was very enthusiastic helping me. I already knew the style of sofa (Darcy) and the color I want (Sage) won't be ready until February, Amanda told me that she would contact me as soon as my sofa is ready. She even showed me lamps and showed other things. I will return next month for the matching love seat.
Pushy salespeople, overpriced, low quality furniture.
Chris is awesome! Ask for him as soon as you go in!
Had the worst customer service.. representative that assist us was super rude. Truly unfortunate the furniture is indeed beautiful but its impossible to actually get some good help. I would definitely recommend looking at other locations
Loved the guy who helped us! Was very nice and explanatory but wasn't all in our face about buying something he let us take our time and look around! Will definitely be coming back to purchase more furniture
Very helpful
Thank you Armando for helping us with our new living room set.
Was greeted very quickly and the employee was very helpful and stayed with us the whole time making everything very pleasant.
Armando was very helpful today. He is a wonderful salesman's. He answered all my mothers questions and helped me find the perfect mattress for myself. I highly recommend going to Armando and we will be going back to see him with future furniture sales. Thank you Armando.
GREAT PRICES, FAST COURTEOUS SERVICE BY KNOWLEDGEABLE SALES PERSON,
Excellent customer service
Order is CANCELLED***based on my purchasing experience...love the furniture. you sit on the leather sofa, love seat and cap. chair and it's a really good feel. NOW...onto the buying experience, it was financed 6yrs no interest, not bad...BUT AT THE INFLATED PRICE. since we didn't have 7500 cash to pay for everything at once! All the pieces were marked up and that was never disclosed to us (me and my wife) because of the financing. so you decide on this scenario, we said ehh'ok. DELIVERY...it's scheduled for a 26 day delivery time. they called to my place of work a day before to alert and prompt me if the delivery was ok, everything is. WELL...it's a partial delivery. missing the Sofa and TV stand. it's not expected to be delivered until after Christmas...the 28th is the scheduled date. we have Christmas here at my home....WHERE ARE WE SUPPOSED TO SIT!!!WTF#$%& , you had 26days to get the sofa ready for delivery. I got rid of all of the old furniture to make room for the new furniture.....they called for a confirmation of delivery date...the important thing is DELIVERY OF THE PRODUCT! I guess the sofa wasn't important enough to be in the delivery nor my TV STAND*****finance is a toss up, you put it on a VISA, expect to pay that amount extra in interest. For me, it's about the disclosure and delivery. I haven't bought furniture in over 17yrs. if you're reading this judge for yourself...use caution when buying and what to expect during delivery time. Personally I wasn't pleased. I guess I should have saved pennies over the past 17yrs to pay cash...idk. maybe....Delivery...no dining table...REALLY. WHAT ARE WE JAPANESE...EAT ON THE FLOOR. LOVE SEAT WAS FREEKIN TORN...it went from tolerable to POS...ORDER is CANCELLED...not expected to be delivered until after Christmas. 7500 error because the order couldn't be fulfilled...Even after all this, NO PHONE CALL FROM ANYONE. NOT SURPRISED, it's a franchise store. friends of the employees are the ones who have and give the 5 star experience. WHAT A CHRISTMAS
Came to Ashley furniture looking for a bedroom set and came out with a fast and great expirence Sebastian Hernandez was a great person with great customer service who helped me out with purchasing a great and smart deal. Thank U Ashley's!
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0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
