Ashley Store San Marcos, TX

In store experience was great, helpful insightful staff. Made it an enjoyable experience. Paid for the “White Glove” experience for delivery. The delivery drivers were nice but pretty much just unboxed set it down and left. I had to position the furniture where I wanted it. Not to mention they left some trash in my yard.

Pushy salesman. Selection is fine.

Initially, when I walked in the woman I worked with was very friendly.She had only been on the floor for about a week.I found what I wanted when she went to talk to the person who I assumed was her preceptor he was pretty rude.Just kind of like take it as it is.And that's that. I was told if you don't want the whole set on clarence, donate it.It's not that much more. I left the store in san marcus drove to the store in new braunfels, and they had just sold the last one, so I had no choice but drive back to the San Marcos store, and his rudeness, so I went back to get it. He my salesperson that he gave me a good discount. (Yeah right) It's 10 pm I was just now looking at the email that I was sent and noticed that I got a discount because he left off one of the chairs. Hopefully I'll have time to call tomorrow during my lunch break, too see how they respond.

Austin greeted us when we walked in, he is a very nice young man. When we found what we wanted, Austin came straight over to help us. Austin and another young helped load the products we bought, very nice of them. I will definitely shop Ashly again and work Austin again. Thank you Austin for all of your help!

I furnished my entire house through your store a year ago. Jay was my salesman and did a fantastic job! He helped me in every possible way. Yesterday, I went back for some more artificial plants. Jay helped me again and did another great job.

Knowledgeable and friendly. Helped us get everything we needed at good prices

The experience was so smooth with Jameel. We came for a table and added a sofa set. He really listened to our needs and likes. And price was phenomenal.

I was very pleased with the professional way I was treated, and when I entered the store I was greeted immediately by one of the salesman. He was very courteous, and I conducted my business in short order

Austin was great. Very helpful

Excellent customer service! Austin was very helpful and knew his stuff!

As always, the dynamic duo of Austin & Paxton worked with us to find a bedroom set we would love. Friendly, knowledgeable and fun to visit with. New items arrive weekly.

Great customer service,amazing prices,will be back for further purchases

We had a fantastic experience working with Austin while selecting our new desk. He was incredibly knowledgeable, guiding us through various options with clear expertise and answering all our questions thoroughly. Austin was also very responsive, making the process smooth and stress-free. His friendly and professional approach made all the difference. Highly recommend working with him! Jackie, as the general manager, set such a welcoming tone for the entire process.

Austin and his brother both helped us and we were able to find the perfect sofa, they even helped us moved a bunch of pieces to the configuration we wanted so we could see if it would work (photo). Highly recommend this location, they don't bombard you when you walk in, there's no pressure and the sales manager got us some water while we cruised the store.

Austin is AWESOME! He listened to my needs and provided me with the information I needed to make my decision.

After shopping ALL day in numerous furniture stores, I decided to go into Ashley in San Marcos. Austin Lyons was so helpful and didn’t circle like a shark when I walked in! I ended up buying a dresser and chest of drawers! Very happy with my purchase.

Jay Garcia was an amazing help to me and my husband. Highly recommended him. Since the moment we walked in he made us feel welcome.

Great experience with Austin!

Jameel was very friendly and helpful, got just what I wanted

Go see Austin. Great salesman. Great service. Furniture that last!! Thanks Austin for treating us like family. Ps they are hiring!

This man in Customer Service pickup was grumpy. He was tired I think. I didn’t like the experience to go to the Distribution Center and also he put another color of chairs and of course I couldn’t ask him because he was in rush and angry.

Jackie and Austen were great to work with. They were courteous and weren't overly pushy. They worked with us on price and we left very satisfied.

(Translated by Google) I went to Ashley to buy a furniture set, and I must say that the service I received was excellent; they are very professional in their work. (Original) Fui a Ashley para comprarme un juego de mueble, decir que el trato recibido fue excelente , son muy profesionales en su trabajo.

Wyatt was great and super helpful. Ended up buying a table from him!

Austin was very knowledgeable and informative about the features of the items he showed us. We found the furniture we were looking for at an affordable price. I'd recommend him to anyone who needs new furniture. They also sell mattresses and beds.

Very helpful salesman. Customer service excellent. Manager helped make it all happen.

Jay was great! He was patient and understood the product.

Great service. Walked in and walked out right away with the sectional I wanted.

Great service, pricing and selection. Delivery timing is good as well.

Excellent

Enrique is the guy, excellent hospitality 10/10

Overall great experience at this Ashley’s. Jameel was very accommodating to my needs. The whole team was friendly and very focused on making sure i felt comfortable with my purchases. 10/10

Excellent service! I could not recommend Jaclyn any more! She did an amazing job helping my husband and I find the couch we wanted and sealing the deal with our set budget.

(Translated by Google) I found the best products and super prices. The guys were excellent in giving me the best prices and attention. They treat you kindly and explain everything about the purchase. They offer you the best styles. I recommend Enrique for purchases in Spanish and English. The best seller, Alex. Thanks guys for helping me with my purchase! (Original) encontre los mejores productos y super precios los chicos fueron exelentes en darme los mejores precios y atención te tratan gentil mente y te explican todo sobre la compra te ofresen los mejores estilos les recomiendo Enrique para compra en español y ingles el mejor vendedor alex gracias chicos por ayudarme en mi compra !

Amazing service Wyatt was very helpful will definitely be coming back

Just very ,Awesome people !!!

Paxton made it so easy. It was almost like we were on our own the entire time.

Great personable staff

Previously purchased furniture and had a wonderful experience. Recently purchased new living room set and dealt with Alexander. He seemed pleasant at the time however after the purchase he became unresponsive to my questions about even about purchasing an additional item. I wouldn’t recommend him as a salesman if you want someone who is not just looking to make commission but actually cares about their customer.

Alex was an awesome sales person. He was not too pushy and very helpful. I would absolutely buy something from him again in the future. The store was well sorted out with a lot of selection and a great sale.

The salespeople are very nice and do everything that they can to get you what you want.

I am having lower back problems and wanted to get a new bed to help with that. My present mattress is also very old. Salesman/manager Jay helped me to pick out a new hybrid bed and base and allowed me to take advantage of early Labor Day sales. My final choice was still a bit expensive for me so Jay set me up with affordable 12-month no interest financing. I am also moving next month so I asked that the delivery be set up for the new address. I liked dealing with Jay. He was young, but very professional and knowledgeable. He was personable, not pushy, and let me try out the beds to let them sell themselves as well by how they felt. I am glad that Ashley Furniture has Jay as an employee as it was his excellent customer service that also prompted me to make the purchase.

service was excellent

Great...friendly staff...work with you

Great staff of people to have there. Nice sale prices.

We were helped by Jay who was very knowledgeable and friendly. The store was clean and had a wide selection. Management also checked in was impressive. Great experience!

I had a great visit at Ashley Austin was awesome

Nice products, and Jay our consultant was friendly and knowledgeable. A very good experience.

Very polite helper and patience with us being deaf. Alex helped us nice fella!

Salesman Kevin in San Marcos, on 8/1/25 was awesome.. BUT when I returned the next day on 8/2:/25, to cancel one of the pieces due to lack of space for it, the manager threatened to charge me more for the pieces I was keeping! He withdrew the threat when I told him I wanted to withdraw my purchase and would go to another store. I won’t be purchasing anything else in the future from Ashley Furniture, after this treatment!

Was so impressed with the stores associates Nalliyah and Austin as well as the young man behind the counter with the hand tattoos. I am so bad with names but they were all great. They provided excellent service and let my wife and I know how to make the best decision for us.

Great service and price. Very helpful salesman.

Nalliyah was great! She was very helpful and worked hard to get us a good deal. She was real with us and wasn’t just trying to get a sale. We only went in for a table but left with a table and couches 😁

Jay was very helpful and informative. Thank you for your help in pointing me to the perfect piece of furniture for our needs.

Naiyshia (spelling) was fantastic! She took her time, explained everything. She made it super easy! The store was clean, salespeople were not pushy. Great experience!

The sales person was most helpful. He gave us many choices in our price range. Austin Lyons really was very patient.

My son and I bought a mattress for his new home. Jay Garcia was our sales person. I cannot say enough good things about him. Mr. Garcia went above and beyond in helping us pick out the right mattress. He was very knowledgeable. My son was on a budget so he did not try to sell us the most expensive mattress. He was quick with the financing and saw to it that the mattress was delivered in a timely manner. He gave us his number and told us to call him with any questions. Mr. Garcia is a perfect example of how all people in customer service should treat the public. What a great asset to Ashley Furniture!

Friendly customer service. We did not feel pressured to buy. We were given ample space and time to shop and we did end up making a purchase.

Great customer service!!!! I was able to find a queen bed quickly and efficiently. Thank you so much for the great suggestions.

Great atmosphere, sales associate Alex was great not pushy but very Informed and knowledgeable. Definitely high recommendations of this place. Thank you

friendly welcoming staff! great selections for sofas. nice 👍

TONI was super helpful and transparent. Courteous and well timed which we really appreciate. We will definitely return.

Alex did a great job.

*updated* Somehow, the delivery date for our bedroom furniture was changed and only half of our order showed up over the weekend. We continue to sleep on the floor as we sold our furniture to the buyers of our old house. We were told we would receive a phone call with more information and that NEVER happened. We continued to reach out to Ashley furniture, to no avail. The warehouse told us they were looking at our set, ready to go. Infuriated is an understatement. Paxton were helpful and friendly. When I came back later in the day, this time with my husband and kiddos in tow - Paxton was extremely helpful and made the process simple and pleasant!

Highly recommend! But, specifically recommend Jay! He was so kind, got us the BEST deals, and was so willing to work with our price! Please go to Ashley and see Jay to get your furniture needs.

Our sales consultant Toni was amazing!

Alex was able to get us a great deal on the couch we wanted. He was attentive, listened, and genuinely worked to get us what we wanted while staying within our budget. I would highly recommend shopping here.

Staff were friendly and helpful. We were able to schedule delivery accordingly to our schedule. That’s why we keep going back there.

Fair prices & friendly service.

Jay was very professional and informative about our purchase. We highly recommend him to help you with any of your Ashley purchases.

We had a great experience and they made everything pretty simple for us

(Translated by Google) They treated us excellently (Original) Nos atendieron exelente

I had a great experience at Ashley’s! It was very fast and efficient. Everyone was also incredibly friendly and well versed in their product. Alex was especially lovely and super helpful during my purchase.

Go buy your furniture here! These guys are amazing.

Jay was extremely helpful with assisting me with my purchase.

Toni was very personable and caring with the wants and needs of the family. Super big help!

Our salesman Alex Garcia was very helpful, friendly and courteous. Our order was expedited smoothly.

John Hernandez is the best! Very helpful and made this the most painless transaction ever!

Jameel treated us with exceptional dignity and kindness. Ashley has a great man working for them. You need furniture, come to San Marcos and ask for Jameel, he will do you right.

Great service

The furniture is sturdy, not insanely priced, and the sales team is great! They aren't pushy, will let you look around without following you, and are very helpful

I had a fantastic experience at Ashley Furniture thanks to the outstanding service provided by Jameel Hammad and others. From the moment I walked in, they were welcoming, knowledgeable, and genuinely interested in helping me find exactly what I needed. They listened carefully to my preferences and budget, answered all my questions with patience, and offered helpful suggestions without being pushy. Their professionalism and friendly attitude made the entire process smooth and enjoyable. I truly appreciated how they took the time to explain different options and made sure I was comfortable with my choices before finalizing anything. Thanks to their help, I found furniture I love and feel confident in my purchase. I highly recommend visiting Ashley Furniture and asking for Jameel Hammad. if you’re looking for top-notch customer service!

Furniture shopping was actually with the Garcia bros @ Ashley.

Sales associates are like vultures not letting you breathe while walking around,also never received any paperwork supposed to be sent out by management on purchase not so professional

Had a great time choosing my furniture. Tony was great help including the manager. So much help choosing my furniture . Thank you for you’ll time .

Salesman, Jay, was professional, courteous and knowledgeable about the recliner.

Excellent sales and service

Jay Garcia was amazing! Sold me exactly what I was looking for in less than 30 minutes.

Great young lady assisting me.

Our salesman, Jay Garcia, did a tremendous job helping us purchase a mattress set. There is so much to choose from, yet he took time to explain the differences between the various products. He never tried to rush our decisions, and encouraged us to fully familiarize ourselves with the comfort and feel of the many different products. We also needed bedroom furniture, and Jay Garza listened to what we liked and needed. With a lot of creativity, he did a terrific job getting us exceptional pricing. His knowledge and service were tremendous. He is a talented and considerate individual. Give him a chance to work for you and he’ll deliver quality products and services at an extremely fair price! Five stars all around!

Was very satisfied with service and friendliness of the staff. Kevin was very easy to work with and was very knowledgeable of products.

Great sales staff and wonderful options. The new material that cannot be scratched is amazing!

Excellent experience with Ashley and would highly recommend them when looking for furniture.

Jay and his manager were super helpful, informative and patient! Thank you!

It was great experienced . Jamil and John were amazing . Only my final bill had $108 extra charge and I need to make correction in invoice prices several times to make it right. I think special attention needs to pay while calculating all invoicing. A simple mistake can impact on guest. Delivery fee from New Braunfels to Cibolo was extremely high. It might need to be consider for all future customers . Staff was very friendly!

I am always so impressed with my experiences at Ashley furniture. Alex was AMAZING! He was so patient with us while we changed our minds a million times and was so thorough. 10/10 recommend the San Marcos location.

Salesman (Paxton) was very patient with my elderly father and extremely helpful with the selection of his new recliner.

Terrible delivery experience. They only let you pick a day, two weeks out, and give you a three hour time window the night before. Dropped off the wrong ottoman. Now I've been waiting an entire month. The frustration and inconvenience this has caused me (missing work, inconveniencing my family members to wait for delivery) makes me wish I had bought a couch anywhere else. The hassle is not worth the price tag. I understand the people working at the showroom aren't responsible for delivery, however, this is the location where I ordered my couch, and I can't leave the warehouse a one star review. I'm about two phone calls away from cancelling delivery altogether and initiating a chargeback.

Kevin J was so nice. Very helpful. We will be coming to see him again! We made a table purchase.

Mr. Jay did a fantastic job. Great costumer service.

Very friendly and helpful sales rep

Jameel was super awesome! Go see him for your next furniture purchase!

Good customer service. The variety of furniture was great.

Paxton is a great salesman, he actually listens and is very knowledgeable about product. Love doing business with him.

Looking for furniture for granddaughter, Manager Jay helped with this purchase. Appreciate his attention and time spent with us. Thanks

Very happy with the service.

this was my first time buying furniture for myself and it was simple and easy. i would say the whole process took about 30 minutes. toni was great and had a good attitude and nice convo while helping us shop.

Jameel made the experience a delight and answered every question we had and helped us get new furniture for our home!!!

I was not pressured nor followed around by a sale person, but received immediate attention to questions asked. I also liked the discount. A good experience.

The salesperson was very friendly, knowledgeable and helpful.

J the salesman was excellent guy and helped me so much

I had a wonderful experience at the Ashley Furniture store in San Marcos. From the moment I walked in, the team was friendly and helpful. Austin, our salesperson, was knowledgeable, patient, and made sure we found exactly what we needed without feeling rushed or pressured. He really went above and beyond to answer our questions and offer great suggestions. Store manager John was also fantastic—professional, courteous, and clearly committed to making sure customers are taken care of. Overall, it was a smooth and pleasant shopping experience. I highly recommend this location! I Can’t wait for my furniture to be delivered!!

Jay, you are an awesome sales person!!! Thank you, Thank you, & Thank you! I'm working with a tight buget & he provided me with a great discount! I love that Ashley offers a variety of selections in mattresses & great discounts! Again, Thank you Jay! This is why I choose Ashley Furniture for my home. Thank you all! -Linda

Jay helped us through the whole process and was so amazing! Overall we had a great experience and would def return for another piece of furniture.

I’m in love with my new table. I wanted a particular look for my dining room and could not find what I wanted anywhere else. I found this gem on discount in the back of the store. It went perfect in my new dining area! It was very sturdy and heavy. I see it lasting me many many years. Jameel was my representative and he did what ever was needed to make me a happy customer. Thank you Jameel!

Great service,friendly employees, very helpful.

I was not aware of the length of time it takes to pick up, I sent my text at 1:05 letting them know I was 30 min away and I had to wait in my car in a line until 2:58pm when I was finally given my item. Which I was never told I would have to build!!! Communication is key when trying to provide a great guest experience. All of this should have been mentioned at purchase. Horrible to wait so long to pick up one unbuilt kitchen chair!!! Worst experience

In store experience was wonderful! Delivery of sofa went off without a hitch.

Excellent! Jay Garcia was extremely knowledgeable in all areas of furniture. We purchased a dining set, counter height bar stools, and a leather loveseat. He knew the nuances of everything we saw and helped us find exactly what we wanted. Jay was professional but also friendly and engaging. Ashley is a great company and what a great sales representative! Thank you!

Very helpful and for what I needed.

They give you a price then when ready to buy they change price to more 😡

Worst customer service I've come across in a long time. if you have an issue with your order. You should count on solving it yourself

My pregnant wife waited in line for two hours with a screaming toddler to pick up a toddler bed and a mattress for her to avoid the $150 delivery fee. Terrible service, and we won't be back.

The customer service is recieved today was outstanding!! From when I entered, while I was there and when I left!! Everything was fast and easy thank you so much!!

I have to say usually when I go into a furniture/home store dealing with sales folks drives me batty!! I was thoroughly impressed and honestly super happy with the staff at this store in San Marcos, the salesman greeted us asked if we needed help, and once I let him know we did not but would definitely ask. He left us to browse the amazing selection in the store. I found exactly what I was looking for and the buying process was simple, seamless and all around I would recommend this store and their associates, especially Paxton as he was awesome!

This is the worst experience I have ever had with customer service at any store. The manager on duty (Jeff Atkinson) treats the customer with disrespect. Instead of trying to make the situation right and listen to the customer, he antagonizes the customer and he is extremely arrogant. The salesman (Jameel) did a horrible job as well. Him smoking a cigarette right at the front of the store was a very professional look. The customer is always wrong at this Ashley Furniture. We have purchased furniture from another Ashley in the past and never had a problem. I would love to be contacted by Ashley Furniture Corporate. Following up on this post. The number that the robot response gives you to call goes to a department to check on orders. They won’t let you speak with management. Their corporate office definitely does not want to know about their disrespectful employees out in the field.

Service was very good. Sales staff was polite and efficient. Didn't feel rushed or pushed into buying something I didn't want. Will definitely shop here again.

First time in the store. Julie was so very helpful. I was able to get a bedroom set and mattress. I’ll be back for more accessories. Thank you team Ashley Store! 4/18/25 to date, still do not have completed bedroom sets. One bedroom set did not have complete parts to be set up. Today was second delivery. I’m hoping for a hot shot delivery for the posts to hang the railings. How could this have been omitted? The furniture is quite beautiful but very frustrating to get all pieces to have them set up. Currently have 2 full sets and one still incomplete. It takes week to 10 days for each oops on delivery items with multiple contacts with the robot Ashley and the store. Needless to say, this type of error needs to be fixed or there will be no more Ashley’s. The customer does not know to order parts and pieces to make furniture come together. Signed….. very frustrated

Most unprofessional business I've ever done business with. I purchased furniture for my entire house and was lied to about delivery date several times and treated like garbage and disrespected. It took 4 delivery's to get my stuff and had to pay $400. To get one of my delivery's they refused to deliver. The corporate office was rude and disrespectful and said they couldn't help and refused to give me contact info for the CEO. I spent thousands of dollars and received no gratitude for my business. "PEOPLE" beware and don't believe anything they tell you. They are kind and respectful until they are paid. I tried to get a refund and was told it would take a couple of months to get my money back. My honest rating is a "0" out of 10.

Very fast and always willing to make u satisfied!! Shout out to Paxton Lyons for the great customer service ❤️ I appreciate you for the great opportunity u made for me

It was AG=All Good.!! Our Salesman Knew his Stuff and was Very Helpful and It’s Greatly Appreciated.!! Gratitude to Ashley’s Furniture just Awesome 👏🏾

Friendly people are they were very knowledgeable about the mattress I was interested in buying.

Jay was great!

Austin was fantastic! Very helpful, honest, but not too in-your-face like a lot of furniture salespeople are. Thanks for your help, Austin!

We purchased a bench for the end of our bed and left with a better bench than we expected to get. It will hold our blankets and it will look great in our bedroom. Can't wait to go back to get the living room set and our dream bed!! Everyone there was so nice and helpful, we will definitely go again!!

Sales guy was very knowledgeable. In and out with a successful purchase very quickly. A little disappointed that we have to wait 3 weeks for delivery.

John was super nice and very helpful.

Austin, the salesperson, was unprofessional and pushy. His sarcastic remark, 'Thanks for wasting our time,' upon our departure was unacceptable. We received no assistance from Austin. After browsing for a couch and dining set, he asked if we had questions, and we replied no. We were serious buyers for a couch and dining set but will not return due to this experience. I no longer recommend Ashley Furniture."

My experience was amazing. Austin was so helpful and informative and kind. He made sure I received a great deal and because of that I will be back on store this week Thank you so much Austin, Roslyn Granger-Wingate

Ashley was very helpful and very informative engaging and helpful

Our experience at Ashley furniture was stress free, no pressure and made making my decision easier. Johnathon is a good and friendly listener.

Austin was our sales rep. He was fantastic! His knowledge about the quality & durability in the different furniture choices helped us with our decision. Plus he was super friendly & courteous...and got us a great deal. Thank you, Austin!

We had a very good experience, very caring staff and have a diverse set of modern furniture for any taste. I highly recommend this store.

Everyone was nice and professional. Let us take our time picking out our couch. Very helpful when it come to the buying the couch.

It was a very pleasant experience working with Post at the San Marcos Ashley Furniture Store. He got us a great deal! Excellent service!

Our experience was wonderful!!! Jay was very helpful and understood what I wanted! We made a purchase and we are happy.

Jameel helped me out on getting a good deal! He was really great and helpful!

We had a very good experience buying bedroom furniture. Thanks to Austin and Jay for making our experience good!

I purchased a couch from this store on Friday, and it arrived with stains and didn’t fit well in my living room. The salesperson and paperwork clearly stated I had 72 hours to return it, but when I called to exchange it, they suddenly claimed that all sales are final and refused to take it back or offer any solution. This is completely dishonest and misleading. If you’re looking for a store that stands by its policies and values customer satisfaction, this is NOT the place. I strongly recommend shopping elsewhere unless you want to deal with poor quality products and shady return policies.

Austin was great and very helpful.

We had an overall positive experience with Ashley Furniture in San Marcos, Texas. Reading reviews that were very negative about their showroom floor experience could negatively influence you. Instead, GIVE THEM A CHANCE. I would highly recommend you walk in and find a sales person you feel comfortable with. Don’t settle for the “next up salesman”. Do your homework by being familiar with other store’s cost. We were blessed to have Austin as our sales person and worked with the ONLY MANAGER I would feel comfortable with - Jay. Austin made us feel comfortable by getting to know what we wanted, allowing us to browse at our own pace and never pushed anything on us. He helped us to narrow down to what they carried. THE MANAGER- Jay - was a very ‘easy to work with’ Manager by being transparent and not “power selling” us something we didn’t want. Our first choice of their power recliner sofas was discontinued and we were unable to get it so Jay stepped in and found us what we wanted at the price that was very very reasonable. …(On a side note: I MUST SAY THE WAREHOUSE SYSTEM AND PERSONNEL as a whole were RUDE, DECEIVING and MISLEADING.).

Austin and Paxton were very knowledgeable and open to questions and concerns. No pressure tactics and made the process easy to navigate. Would definitely return to their store in San Marcos for future purchases.

Walked in, was greeted, explained to the awesome saleslady what I was looking for, bought the couch.

Ashley Furniture is the worst company I’ve ever had the misfortune of dealing with. Paxton the salesman sold me an extra set of bed slats to go with the bed that we purchased. When we got home We realize the original bed came with bed slats and he sold us an extra set for an additional $130. Come to find out after the fact Ashley Furniture has a no return policy. Also the bed that we purchased is the cheapest piece of furniture I’ve ever owned. The bed squeaks when you just sit on it. It sounds like it’s not gonna last long. BUYER BEWARE STAY AWAY FROM ASHLEY FURNITURE!!!

Great service, Thanks Jay Garcia for the support

Had to delete our 5 star review because it was for the sales staff. WATCH OUT, there is 0 service after the sale! We bought a $10k+ Tempurpedic mattress + adjustable smart base. Then they sold us a bed frame and side tables. When they installed the bed it doesn’t fit the base and could damage the automatic adjustability because it smashes against the frame. They left it like that and we didn’t notice until after they left. Called and Jay and Jeff are so rude! They just say “we don’t take returns. It’s a warranty issue sorry.” Or they insinuate it’s our fault for letting the installers leave it like that. I demanded they send a tech out, they said they opened a ticket, but it could take weeks before we hear from anyone (it’s been a week already) TERRIBLE experience can’t believe they don’t support what they sell, literally the day after it’s delivered you are in your own. 🤬

You need to go see Mr. J. Garcia, he is the most amazing salesman, we went in he greeted us, and we found what I, wanted and a little more😂but we where full a gratitude for meeting him.

We purchased a tempur-pedic mattress from Ashley Home Store in San Marcos TX. We were told we had 90 days to exchange it if we weren't satisfied. We paid cash to which one of the sales people responded: "Nice flex." implying we must be rich and showing off. We are not. My father-in-law died and left us some money. This was by far the most expensive thing I've purchased that doesn't have a mortgage or monthly payment. The mattress we purchased was too firm for us so we wanted to exchange it for a softer one (which happens to be less expensive.) Turns out we have to eat the difference. Nowhere in any of the paperwork they gave us does it say that we had to choose a mattress of the same price or higher. Trying to make the exchange has been a nightmare! Calls, texts, emails and they just keep asking to same questions that we've answered already. Here's the kicker...we are losing nearly $2000 in the exchange AND we have to pay the second delivery fee. Do not shop at this store!

First time going to Ashley Furniture. Manager Jay went above and beyond with me and my familys customer experience and being patient. I would highly recommend to family and friends!!!

Very attentive and positive attitude. Good job of explaining the product and advantages.

They were very helpful and easy to work with

Great, friendly and great customer service, it was awesome experience

Went in and purchased a loveseat and a sofa on Sunday. Warehouse was not available so they said we could pick it up on Tuesday I said that it would work better for us to pick it up on Saturday. Paxton was our sales person, finalize the order and said we will have this ready for you on Saturday that gives us plenty of time so I was pleased with that. On Monday all the way until Friday, I was repeatedly receiving text messages about my order. I called Friday spoke with a gentleman there at the San Marcos location and mentioned to him how annoyed I was with all of these text messages. I said I want to just confirm this order . This should’ve already been taken care of the day I left on Sunday, I don’t know why I was continuously asked about this order and it’s pick up date.The sales person looked at my account using my phone number and confirm that we were going to pick it up inn San Marcos on Saturday. My husband and my son get to the San Marcos location and they tell them that it is in New Braunfels extremely frustrated called over to the San Marcos location asked for Paxton. He was at lunch left a message with Jeff that I needed a phone call back as to how this ball got dropped when they had plenty of time to get this straight. Paxton returned my phone call completely clueless as to this whole situation. He said he could not recall the conversation. Extremely dissatisfied!

A place that offers excellent furniture and friendly workers to assist you.

Great store with a friendly and very informative sales staff. Team members listen carefully to your needs. Jameel handled our purchase and did so very professionally.

The sales people are very friendly and helpful! Showed me exactly what I was looking for but didn’t pressure me to purchase.

Han and Jay helped me to make an informed decision about a mattress. On my first visit in November, Han showed me the pros and cons for the brands I was interested in, and he encouraged me to try each mattress. I decided to postpone a decision until spring. Today, I stopped in to look at chairs and browse for ideas. I saw that the mattresses were on sale and Jay answered all my questions. I decided the mattress price was right. Excellent customer service by both gentlemen.

Thank you 🙏🏻 very helpful!

Austin was friendly, patient, not pushy and very helpful .

Paxton was very knowledgeable and informative. We told him what we were looking for, and he showed us several pieces that met our needs. He was not pushy, just Belton, TX friendly.

Guess what walked in and was told to go look around. When someone finally came to help me I was given great service and a huge discount . Will definitely be back to Ashley on Barnes Drive in San Marcos Texas

Great shopping experience. Granted, we had done our homework on line before visiting in person. Han was our salesman and was knowledgeable, polite and patient. We got just what we wanted at a very good price. We would highly recommend Ashley store in San Marcos TX.

I like their design but not the service . Their furniture don’t last that long and they change the design really quick which means you can’t even get the warranty or parts replacement from them . It’s also their excuse to not service you . Good luck with their items .

Jameel and other employees are awesome not high pressure. I enjoyed my experience so much my wife and I bought a new dinning room table and sofa.

Confusing. I went in for 25% sales but didn’t apply to all purchases. Salespeople did give a discount for items I selected. I am trying to contact store about a delivery question but contact numbers don’t allow to speak to a person! I’m starting to regret my purchase!!

Was told our product would arrive in 1 week now its been 1 week now it won’t arrive in two more weeks !!!!

Payed $3,000 for a table, chairs, a bench and above all a warranty. The bench bends and shakes when I sit on it and I weigh 160 lbs, the chairs wobble and the table wobbles back and forth. I owned the table for one week only and they told me that even though I bought the warranty which I think was $600, they can’t give me a refund but only replace it because “once the product enters the home no refunds are allowed to be issued”. I certainly wouldn’t recommend this business to even my worst enemy.

Great store that has many choice and the prices are reasonable.

Best service ever ! Been to the store at South Park meadow terrible service ! So I would give 10 ⭐️ to the San Marcos store

Jay Garcia is always super helpful and makes sure we get exactly what we want. I am always happy with my purchases from Ashley

The associate who helped us pick out our dinning room set was most helpful and very kind as well. He was very professional and knowledgeable of the furniture in the store. We would definitely return and ask for Hannah again. 🙂

Clean, beautiful furniture! Austin knows the products sold, making selection easier! Thank you Austin!

Great service, professional listen to my needs met my budget

Great shopping experience. Jay was great! He greeted us at the door and checked in intermittently to answer any questions but what not pushy or overbearing. Would come back to this location!

Very helpful and friendly .They have nice furniture, I got what I needed.I recommend it to be shopping .

Purchased new sofas from Ashley the first week of November, just received this Saturday because the Sofa was back ordered, ok we understand. Received Saturday afternoon, of course we signed the delivery paper because you know we purchased $2,000 couches what can go wrong, drivers distract from inspection to get papers signed. After delivery drivers leave, noticed the legs on the sofa do not match the loveseat, sofa did not come with accent pillows, sofa looks used like people have previously been sitting on it & to top it off one of the cushions has a tear & repair on it! Visited store next day, said we should receive a new replacement just need to make a claim. Called the claim center this morning, they can only order new legs & cushion for us. Absolutely NOT. I am told to make a claim on the website, absolutely no help they wanted to give us store credit for $120 or refund for $78. We have purchased from Ashley many times and I think it is unfair that we purchased a new couch & now are probably stuck with a clearance floor sofa.

We had a great shopping experience, however our sales person was very adamant that we choose to pickup our furniture rather than have it delivered. Big mistake!! Took 3 hours of our Saturday afternoon waiting in line for Ashley Distribution Center in New Braunfels to load our order. Check out the reviews for that place before deciding to pick it up yourself.

Austin and Jay were incredibly helpful with our furniture selections! I highly recommend Ashley Furniture in San Marcos, Tx. Everyone working there was extremely knowledgeable.

The young lady that helped me was wonderful.

My experience at Ashley Furniture in San Marcos was an awesome experience. My sales lady was amazing. She answered all my questions and helped me pick out the most perfect chair.

Jadelynn was extremely helpful in helping us choose a new sofa and loveseat. She showed us a great selection, based upon our needs, answered all of my questions and worked swiftly in completing our purchase.

Salesman was alittle pushy. Lied about how far the distribution pick up warehouse was. Even after getting many texts to sign up for your pick up day, it took almost 2 hours to pick up a chair.

Juliza was amazing!!

My experience was great, from the time I walked in the door I was greeted with professionalism and experience. There was no pressure, but there was an answer for all of my questions. Again there was no pressure, I was able to do the deal at my pace. After I found the furniture, I was looking for I was politely and courteously offered multiple options for finance. Again with no pressure. No one’s running around telling you to hurry up and sign on the deal right now, or the boss might change his mind. It was a very seamless process pick what I want, figure out what finance option I want to use, and get all wrapped up within 30 minutes of walking in the door. Top-notch service, top-notch, front end and back end.

Has anyone been to Ashley Furniture in San Marcos? I went in to browse and kill 15 minutes. However, I am actually looking for furniture, but I am not rushing it currently. I was followed around the store, even though I had mentioned at the beginning that I only had a few minutes. I was given paperwork on sleep. Then followed around to ask if I wanted to get their credit card. This was 10 minutes in and the lady had followed me the entire time. I finally said politely but firmly that I had already explained that I didn't have a lot of time and asked her to leave me alone. She walked away but went over to another guy and loudly told him I was rude. He came over and asked if I needed anything and I told him no thank-you, as I told your colleague, I am just browsing and yall have done nothing but follow me around, bother me, and then talk bad about me. This guy starts arguing with me and says that his job is to follow me around bc he is in sales. I am in sales too and would never treat someone this way. Then the manager comes over. I am walking out now, completely shocked and disgusted about this encounter. The manager then yells at me "Bye"! No one is in the parking lot. Now I know why!! Has anyone had a good experience here?

The young ladies were so incredible helpful and went through every details of my warranty. Very happy with their professional help.

I went to Ashley Furniture in San Marcos Texas and I had the best experience. My sales person was Juliza Diaz. I said I was looking for a table and a sofa sleeper and I needed for a small area. Also needed to stay under a current budget. She listened of what I needed and took time to make sure I was happy. Stop by Ashley Furniture in San Marcos Tx.

Great experience and customer service. Paxton Lyons was very personable and professional throughout the furniture selection process. Mr. Lyons was also very informative on his knowledge of mattresses and other products that Ashley’s had to offer. He was very patient and understanding of our situation, and did a great job in walking us through the entire process, while also providing the best path forward with the available options presented to us. Exceptional customer service! Highly recommended customer service representative, who satisfied our requests! Thanks Paxton!

There is two people named Austin that work there, we found the gentleman with long hair named Austin kind and helpful, he gave us our space but readily answered any questions we had. We are looking to buy furniture for two tiny homes, so there is a lot of looking and taking notes of the dimensions to see if the furniture we like will even fit. The short haired Austin came up to us too, right after the original Austin did, and that encounter was ok. Then we had Julie come up to us and said “I heard yall liked to hang out in furniture stores” which wasn’t in itself rude but the tone was, and she asked us to take a sleep test, we declined, and she tried to push it, mumbling something under her breathe. We decided to leave, Julie made us feel uncomfortable. I do like a couch there but when I go back I’ll ask for Austin.

Amazing customer service, Austin was great! He answered every question and concern we had. Will definitely be back to shop again!

(Translated by Google) I loved visiting Ashley Store. I had a wonderful experience today and Juliza Díaz gave me good, cordial and very kind treatment and showed me according to my tastes what I was looking for, very happy I left with my purchase. I highly recommend them to everyone. (Original) Me encantó visitar a Ashley Store. Tuve una experiencia maravillosa hoy y me dieron un buen trato cordial y muy amable Juliza Díaz y me mostró de acuerdo a mis gustos lo que andaba buscando, muy contenta salí con mi compra . Se los recomiendo muchísimo a todos .

Worst customer service, no resolution to a broken adjustable frame delivered broken a month ago. Keep getting promised someone will call to resolve but no one does. "Corporate" customer service is all automated so it routes you back to the store. DO NOT BUY FROM THIS COMPANY!!! Would give a 0 if I could!!

Julia was so helpful and took a lot of time with me.

The sales associate and manager were extremely helpful, friendly and were able to make a wonderful living room set happen for my family.

The delivery guys were nice and efficient. However, it took 3 months to get some of my furniture. I am still waiting on two items. Also, the fact that all conversations are texted or voice mail is very disappointing

He was very helpful and showed us several items that matched our needs.

Great service and very good pricing!

Is the most bad experience I wait too long for finis my documents approved, when finally is approved the send mi too the we’re house and I wait for more than hour and they tell my order is canceled and they don’t know how cancel the order. And ask me for go back to San Antonio store to sign the documents again.

Maddy was a 10/10! Super awesome, funny, and answered every question my bf and I threw at her 😂 will definitely be going back and requesting her every time! I forgot the name of the sleep expert that helped us but he was super awesome too. Great customer service and gave us a 10/10 sleep expert consultation that had us sold as soon as we hit the bed!

Julie was great. Easy to work with and gave us a great deal.

Our salesperson was Maddy. She is so sweet and helpful No pressure just showed us lots of options Jay also helped and he was super friendly & helpful too! We were ready to purchase so just chose what we wanted and we're outta there within the hour. Ask for Maddy!

Salesman was fine. There were three couches within my budget. Selected the kestrel. Getting it home I realized it’s a bit small. I attempted to purchase a second chaise but there’s no option to do that. I can get an ottoman but not a chaise. I was given the warranty number. That was a waste of time as they can not help. They said I have to purchase a whole couch to get a second chaise. I call bullshit. Why is this company making it hard for me to give them my money. The chaise is not attached to the couch. It’s a cushion and an ottoman. It’s not that hard.

We appreciate your patience with us. Not pushing at all. Prices are very reasonable.

Had about 4-5 men sitting around the desk I had to literally go around and to get one of them then they asked if I needed something and I said a salesman would be nice!!

The young lady who assisted me(Julie) & her Mgr were very helpful, knowledgeable & considerate! I'm very Grateful! A well needed purchase, Thank U All So Much!!!

The place is nice. You pay twice more for the same furniture you can get at Wayfair. Just saying...not worth the money.

Madison was so helpful and patient with me while purchasing my first couch! She was willing to try and stay within our budget and was so sweet and accommodating!

Good shopping experience. Staff was helpful, but not “stalking.” Good quality at good prices.

Jamal Hammad was so nice & sweet & patient & so helpful when I was trying to find the table my daughter wanted. She didn’t answer me and he was so kind and patient and waited and just was friendly the whole time and we went ahead and placed the order and then the next day she told me she didn’t want it & She wanted another one that was only offered online. So he didn’t get any commission and I felt so bad. He was absolutely wonderful and I told him if I get to get new furniture soon which I really need to. I will come there and order it from him even though I live in Corpus Christi Texas because he was so nice. Everyone’s been nice here when I went into the store here, but he Really was just unbelievably so nice and wonderful. I honestly hope I get to get some new furniture before the end of the year and I can come and order it from him. I also got the pleasure of meeting the manager at the store the next day and he was so nice to and explained a lot of the furniture to me in the future so I thought everybody that Store was absolutely absolutely wonderful. Thank you all for the wonderful & Kind and helpful service. I greatly appreciate everything and I will definitely come there when I do get to buy new furniture:)

Friendly salesmen. Have a little buyers remorse after finding the same furniture at other retailers at nearly half off what I paid.

Was greeted shortly after I entered, salesman was helpful to point me in the direction of the recliners, was knowledgeable about the fabric and leather cleaning and care. Not a pushy guy at all, was always near enough to answer my questions and to check availability. There credit kiosk was fast with not to many questions in application. A smooth and relaxed visit, found what I wanted in my budget, Thanks Pax

Great experience , very helpful staff , no pressure. pleasant experience will continue shopping at this particular location for all that I mentioned above.

DO NOT PURCHASE FROM THIS COMPANY. SCAM!!! Furious with our experience here. We purchased outdoor furniture, a sofa and a dining table. Alex seemed professional but was tacking on prices and warranties and the numbers didn’t make sense but we moved forward despite our judgement When the time came for delivery the wrong sofa color was delivered and the delivery team couldn’t assemble the table bc the hardware was wrong. This ruined Mother’s Day as we had no where to sit or eat. I messaged Alex and he said he would get management involved and send out an ER ticket to corporate. Over a week later they delivered the correct sofa but again the 2nd table deliverered couldn’t be assembled properly. Finally 3 weeks later a table was delivered and assembled properly. I was told by management and Alex that I was be reimbursed the delivery fee for the major inconvenience. I was told that it had been handled but when I received the bill from the loan company there has not been any adjustments made. I have reached out to Alex, the the guest care team. I have been hung up on and transferred constantly. No resolution after months of trying to contact someone. UPDATE: I tried contacting the customer service chat line and TWICE I was “dropped” and ignored. These people are running a scam. 12/25 UPDATE. All of the furniture we purchased is faulty. We paid for an extended 5 year warranty. Our 2 outdoor living chairs $500 each are all but broken, won’t sit upright. The extended warranty sent someone out, he said they would order parts to repair chairs. Afterwards I get an email saying they don’t have the parts and Ashley furniture would be giving me a credit to get new chairs…. I do not want any more furniture from this company. Meanwhile I’m still making payments for these 2 broken chairs AND a warranty plan. That doesn’t cover anything. When trying to contact anyone at the phone numbers provided you are met with automated responses and being placed on hold only to be hung up on. This has affected my husbands health who had a diagnosis of PTSD from being in the Marines. It’s been a constant headache and scam.

friendly atmosphere.

If you’re shopping for a new bed, do it with J. He’s very knowledgeable about the tempurpedic mattresses. For any other furniture needs I would go back to Ashley to work with J again.

Highly disappointed. We went shopping for a couch. Jay, the manager at the San Marcos location said all but the wedge was available and the wedge would be back order for a max of 6 weeks. It’s now been well over 6 weeks, and we will don’t have a couch. Ashley has refused to give us a refund.. Jay has refused to help.. don’t buy from Ashley Furniture. The sales people will LIE just to get the sale.

It was great I give it 10

Everyone was so pleasant and friendly, all the staff was knowledgeable and provided helpful information. There was a great selection and we bought 2 items at a great price.

Paxton helped us and he was fantastic. I highly recommend this store.

Jay was very professional and handled. My purchase just right

(Translated by Google) Very kind Julia Diaz answered all my questions! (Original) Muy amable julia diaz contestó todas mis preguntas!

They are friendly and very polite and understood what I wanted . They help me through the whole process and they were real quick .

Jameel was awesome & very helpful!

Great customer service!!!

We went to Ashley HomeStore we met Ryan , Ryan was very helpful. He listened to her needs and gave us a lot of information. We had a fantastic experience. we were well taken care of by Ryan .

The sales person is very polite and very helpful to us. We enjoyed our visit there and we bought furniture and there was no pressure at all by again.

Excellent customer service! Paxton is knowledgeable and works to get his customers the best deal! Highly recommend Ashley Furniture in San Marcos and plan to purchase here again!

Very friendly and knowledgeable. Easy to work with. I was able to extend my delivery several times without issue.

Nice showroom and selections. Sales Rep got us checked out quickly.

GREAT SERVICE!! :)

Juliza was a great sales person. She took her time with me and there was no pressure.

My family had a fantastic experience with our furniture purchase. Jameel was amazing, from start to finish. He was able to work us a great deal and made sure we walked out with the BEST price. Everyone was patient and friendly.

Jay was an amazing and helpful informative employee there. Definitely coming back to get more furniture!

Super friendly staff, great items, well priced! Love how they are ready to make a deal to get a sale.

Outstanding customer service.

Bought my first piece of furniture here, Julie was very helpful!

Paxton was awesome. Listened to what I was looking for and I was out of there in no time.

Purchased a recliner hoping I would get it in two weeks like they said but not its gonna be about a month because there has been a delay and its gonna be coming from china then to California then texas.

Went in Ashley for the first time in my adult life. Didn’t have high expectations of receiving a purchase as I have credit issues. I met with Justin and he turned my point of view with furniture stores. Highly recommend working with Ashley’s San Marcos I am super excited for my sectional delivery. Work with Justin and he will assist you with what you need and want! Thank you Ashley San Marcos 🙏🏼😍

Salesperson Bryan Salazar was very knowledgeable, patient and informative during our shopping excursion. I believe he is definitely managerial material.

Our first time there and had a very good experience. Our sales rep was very knowledge and very professional. I highly recommend this location for your furniture needs!

Customer service was great. But not being truthful about being able to pick up purchase the same day as promised is disappointing.

Jeff was amazing. He helped us a lot and I can’t wait to get my new furniture

Misleading

Today I had Austin help find my dream couch and rug for the best price! They truly help you find what you’re looking for and also work with you on prices while making feel at home! Best place ever truly recommend!

Jameel was very nice, knowledgeable, helpful, and courteous. We didn’t have Ashley’s on the list of places to stop at today but I’m glad we did. Thank you for helping my mom and I out, we look forward to the joy we will get from our purchase today for years to come

Great customer service and great selection.

Justin was a big help. Walked me through the process. Being a manager in a business here in town, it can be difficult too find great service. Justin provided that.

Absolutely love my new Sofa! Thank You Justin fir helping me shop over the phone! I could not be happier!

Austin was positively wonderful to work with today. He was able to explain everything to us in a friendly non pushy manner.

The worst service ever. Took the store sales rep over 3 hours to place my orders and my delivery keeps getting rescheduled almost a month out now and I have no furniture. I recommend living spaces or furniture row. Customer service hung up on me when I requested to escalate my call and the store never answers. If you wan to be highly upset and disappointed then shop here.

I ordered three pieces of furniture only two pieces was delivered ahsley keeps putting the last piece back I don't know why it been almost a month 🙃 they will help you and promise delivery but don't believe them this is the last time I will shop ashley

Austin and Kim are absolutely Amazing! Very patient and informative.

Great customer service. Paxton helped us select the best mattress for our needs. He was knowledgeable and made the selection easy. Austin was so helpful and fun! He took the time to go over every detail of the sale and made us comfortable.

Thank you, Jen!

I’m giving 5 stars based on my experience with our salesman, Justin. He could have sold me a spoon, and I would have given 5 stars based on his service alone. The furniture we purchased is absolutely gorgeous and competitively priced. This was my best experience purchasing furniture, and it’s all thanks to Justin!

Excellent & seamless customer service from the moment I walked into the store throughout the entire process. If you are looking for new furniture or a mattress, ask for Michael. He goes above and beyond!

Austin was the best.

Buyer beware: any great sales (Memorial day sale, 4th of July sale etc.) are "sales" only by name. The day after the sale, the exact same item will be the exact same price. I just can't continue to patronize a store that's so blatantly dishonest with its sales tactics. But, if you do decide you have to go to Ashley Furniture in San Marcos, let me explain why the salesman Paxton is as worthless as TOAB. He'll smile and be happy to take your money but after the sale he's pretty worthless as far as following up with the sale and ensuring everything goes smoothly from there. I won't go into every detail because we'll be here all day. But let's just say that there's no point in exchanging numbers with him because in order to get a reply from him I basically had to physically go up to the store (multiple times) to get an answer from him which usually resulted in him shrugging his shoulders and making an excuse as to why something didn't happen as it was supposed to. He'd then tell me he would take care of it and make it right, and then not do it. This also included not following through with the refund I eventually requested after almost a month of this one way conversation (May 23rd - June 20th). I had to go to the online "customer care" (not much better) to make that happen. I won't say Paxton TOAB is the only reason I won't shop at Ashley furniture again, but if I was his manager he would not be employed there anymore. Unfortunately, after the cluster truck that is their delivery service liaison, the dishonest salesman ship that seems to be par for the course in this company, and the lackluster "customer care" team I feel he is just a small piece of the Ashley furniture company that does not work. I've seriously considered finding the few 1-star reviews I've ever left and raising them all to 2 stars solely to emphasize my disappointment in this "shopping experience."

We went in the store to look. Justin (salesperson) was so helpful. We ended up buying a beautiful dinning table. Everyone at Ashley were friendly and ready to answer our questions.

Micheal Rodriguez is the best. Just bought my second couch from him and will be back with all my furniture needs

Great service ! Our sales associate “Jen Haley “was very personable, not pushy . Gave us plenty of time to look through the store to review the large selections offered. Very informative . Very satisfied with the quality and price of the items purchased.

Our visit to Ashley furniture in San Marcos, Tx was very pleasant, no pushy sales gimmicks, just very helpful and easy to work with. Kudos to Justin Williams for helping us find exactly what we were looking for and not trying to up sell us. He listened to our needs. We will be back!

Waited a week to have furniture delivered and when it was delivered it was the wrong furniture. My parents are elderly and didn’t realize that until they had brought it in and unwrapped it. The delivery associates were unprofessional and became very angry about the mistake. My parents would not accept the delivery and upon removal of the furniture they knocked a hole in their staircase wall and broke a picture on the wall as well. The delivery associates did not even acknowledge what they had done and left in a hurry. The furniture that was delivered was not even the leather that they had purchased but a pleather type material. Bottom line is that my parents had a bad experience with Ashley Furniture and will never do business with them again.

Worked with Mike. I get the tactics but lying about a couch that had a “flash sale” that ended at 6pm that day (it didn’t, same price the day after) is shady business. I’ll be cancelling my order and re ordering it (without the unnecessary protection plan) just so he doesn’t get the sale. Thanks Mike!

Our daughter ordered a sleeper sectional from this store and she was confused when ordering it. She wanted it with the exact configuration as the one in the store . So when she spoke with the representative she told him that but she also didnt realize when he was telling her which side that she ordered it was not the same configuration as the one in the store. So when they did the white glove delivery she realized it before they ever put the couch together. The delivery people assured her to try it out and see if she liked it that different configuration and if not they could easily exchange it. They left and she then called the store and they said they would have to get back to her. She called several times and they kept saying they would get back to her. They never did . My husband called and spoke with the manager he said there is a no return policy even though the website says that they exchange. We are livid! Buyer beware dont shop at Ashley they lie !

When I got to the mattress section, the salesperson said I couldn’t look around at the mattresses on my own and that he had to guide me. I declined and said I’d like to look around myself first. He said he wasn’t allowed to do that and he would get in trouble if he let me and that all mattress stores do that. I again refused his help and I told him I thought that was ridiculous and that I should be allowed to walk around freely if I wanted. I know furniture sales people can be pushy but this store policy is idiotic. When I did finally look around it was hard to find the prices. Additionally they have these signs everywhere that say $15 on a sofa with small print that says per month. Now I know a sofa isn’t $15 but you have to really work to find the actual price. I’ll NEVER go back to another Ashley’s store again.

I am in my 50s and love quality furniture, they have it! I had a wonderful experience. I was given the time to decide, felt no pressure into buying anything. My sincere thanks to Mike and Han.

Customer service is helpful and thorough.

Great customer service, quick and easy!

The store could have been organized a little better. I felt like I could have missed something. My salesman was great.

Jay was the best! He gave us the appropriate amount of space and time to look around, answered all our questions giving valuable input and helped us understand the options on delivery and protection. Will definitely be back for future furniture needs!

I bought a couch from there. The quote I got in store wasn't the price I paid the installer came thru and were missing a cord for the recliner he called it in and told us it would be sent to us but it never came. We called back and they said they never got that ticket from him and that in order to get the cord we gotta go thru a claims process instead of just making us whole

Justin and Alexa We’re extremely helpful and knowledgeable

I bought a sofa & loveseat. The delivery date was pushed out so many times, they finally let me change my order after telling them I wanted a refund. Then the replacement items arrived but the back to the couch is not sitting right it looks like the recliner on that end is not sitting up right and makes the entire sofa look cheap, I have never received my receipt or information on warranty that I paid 700.00 for and no response to my email request to get it fixed. My bill was almost 4k and I could have bought a second hand sofa for the look I have now.

Great experience with Ashley.

Walked into the store for the first time ever as I moved here this week and need to pretty much furnish my whole new house. Paxton (Sales Associate) greeted my daughter and I warmly as I stated what we are looking for. Paxton spend nearly 2 hours with us showing and describing several choices I was interested in. Very welcoming store and great atmosphere.

My sales associate Micheal was amazing, got me some really great deals

True professionals, great customer service but most importantly very friendly. Thank you for being true Americans! A+

Ashley Furniture Store Review Rating: ★☆☆☆☆ (1/5) I recently had a disappointing experience at Ashley Furniture Store that I feel compelled to share to caution other potential customers. My younger brother and I were assisted by a salesperson named Jay Garcia. Initially, everything seemed straightforward. We made a purchase totaling $1,914.91. However, my brother was unexpectedly charged an additional $1,049.46 by Synchrony Account Manager, leading to a total charge of $2,964.37. I visited the store multiple times to address this issue, but was repeatedly told that Jay Garcia would not be available until Saturday. Determined to resolve the matter, I arrived at the store as soon as it opened on that day. I explained the situation to Jay, who claimed that the additional charge was due to two separate payments for two separate delivery dates. He assured me that the total amount would not exceed $1,914.91 despite what the account indicated. Trusting Jay's explanation, I left the store. However, upon discussing it further with my brother, we confirmed that the store had indeed charged the full amount of $2,964.37. When I returned to the store to confront Jay about this discrepancy, he was conveniently "busy" with another customer, and I was unable to speak with him again. This experience has left me with serious concerns about the billing practices at Ashley Furniture Store. I would advise caution to anyone considering a purchase here, as the practices seem questionable at best. Ensure you scrutinize your billing statements thoroughly and do not hesitate to challenge any unexpected charges. I would strongly advise anyone considering a purchase here to proceed with extreme caution and be prepared to challenge any unexpected charges, as the practices here are highly suspect and untrustworthy.

Paxton was excellent saved us more $$ than the store in New Braunfels

I was helped by Bryan, and he did everything in his power to keep me happy. He completely exceeded all expectations. I highly recommend this Ashley’s in San Marcos.

Jay was awesome!

If I could give ZERO stars I would. I walked into this store 6.13.24 @. 4:15 pm / no customers were in building just sales people. A guy named Mike( with a spider tattooed on his neck -on left side) jumped up to say he would be working with me. I looked around for a sofa/ asked Mike about delivery and prices. Mike kept saying he was going to give me a good deal. He never answered any of my questions and smelled like bad body odor. I searched the online Ashley furniture store while talking with Mike and said the sofa I was sitting on and interested in was $300.00 less on line. Mike said, we are not that Ashley furniture-store , the one on line. LIKE WHAT???? I was sitting in an Ashley furniture store😳Mike said if I order from Ashley furniture online that Ashley would mess me over and I would get ripped off. I said I’m leaving and on the way out of the store I saw a guy named Austin and I asked if this was the same Ashley furniture company as the online store and Austin said YES! Mike is a straight up liar and stinks. If this is how Ashley furniture company treats its customers, then I will never go back. SOMETHING is NOT right at the San Marcos, TEXAS Ashley furniture store/ What a joke. ***UPDATE*** At least Gallery furniture treats customers 1000% better than Ashley furniture. Go to GALLERY FURNITURE in HOUSTON, TEXAS! That is all 🫡

Initially good sales person, sales manager kind pushy, reminds you of a bad car sales man. Lies about delivery, get the major run around if you have any questions after sale/pre delivery. Requires you to move your current bed but didn’t bring mattress. Wants to deliver mattress nearly a week after the base.

Everyone there is very polite and informed. They worked with me and got me the best deal. I recommend Ashley

Great choices, great prices, would want more fabric and color options but we were able to find something we liked. Bryan was so helpful, not pushy, great attitude, knowledgeable and personable

Our sales rep. BRYAN, was very professional, made me fell comfortable, Will come back

Walked in and was greeted by Justin who was very friendly and was able to help us get the perfect dining table for our family. Everyone we talked to there was nice and friendly.

Alexa met us at the entrance and offered any assistance she could provide. She helped us find what we were looking for and showed us other options. She explained the details of the items and was very knowledgeable and professional. We purchased from her and set up white glove delivery service for the time frame we were looking for. We would be delighted to work with Alexa again the next time we need furniture.

Jameel was so helpful in getting me the best deal on my dining room set!

The guys all have great customer service and listen to what you want.

I was greeted by jay he was amazing to work with on purchasing our new couches for our home his knowledge on the couches and the way he explained everything from the structure and way they are built couldn’t be happier ask for jay he’s amazingly knowledgeable and so polite.

Better prices than the other stores we looked in. And the sales person was great.

I cannot explain my frustration with this store and their delivery service THE WORST EXPERIENCE I have been an consistent ashley customer for years but these past two months with their customer service and store service has been a nightmare! There is no resolution on any complaints several discrepancies on their service! Several items were either delivered incorrectly or missing I am still waiting for a higher up supervisor to give me a call back for about a month now I brought them several family members as customers but i regret doing so and now assuring nobody shops from this store because they will do their very best to make the purchases on site but the back end you are nothing and not important at all complaints would never be answered or addressed by anyone you will only be placed on a call back list from a supervisor which will never happen-Please do not shop from here they are not reliable I am very disappointed and regretting all my purchases at this point

Outstanding service again. I'm a repeat customer many times over. Sales Professional Michael Rodriguez always takes care of me and my family.

Jay was our sales guy and he was very kind and professional. He took the time to show us around and answer our questions. We found a bed frame we loved and he gave us a good deal on it. Thanks Jay!

Alex was very helpful and very nice. The store was clean and had a great selection. We are satisfied with our purchases. The gentleman at the warehouse was great and helpful as well.

Absolutely loved the service Justin and Jay provided! They found the best deals and helped us pick the best fit for us. They made sure we felt comfortable, got to look around on our own, and were never pushy about the sale. I felt cared for and heard the entire time. It was less about the sale and more about getting us exactly what we were looking for. If you’re in the market for furniture, they’re you’re one stop shop to a happy buying experience! Thanks y’all!

Ashley's in San Marcos has a great selection! We ended up getting a sofa, recliner and a Tempur-Pedic mattress. Everything was so easy. Alex was the associate who helped us and he was great and very knowledgeable. The best thing about Alex other than his knowledge was that he didn't follow you around of hover over your shoulder. It was a great experience and Ashley's will definitely be our 1st choice whenever we need any other furniture.

Great furniture quality, selection and service. The salesman, Paxton was very knowledgeable and helpful while not rushing us into anything.

Friendly sales staff and kept their word on delivery date. Great overall experience.

This is the absolute worst place to get furniture from in terms of customer service. i’ve been waiting for my couches since May 4th , ive been told multiple times someone would contact me , nobody has . i’ve called multiple times to try and schedule my delivery and the date keeps getting moved back. i had to physically walk into the store to get a straight answer bc not even the guy who sold us the furniture could assist us. I was told they would be delivered today (saturday) just to learn the guy i spoke with never actually scheduled a delivery date for me. i’m beyond disappointed, frustrated and angry . truly was a mistake purchasing from a company who’s employees provide empty promises and who are so lax with their customers

We started at SM Ashley and left and was not sure about what we wanted and decided to further shop at other furniture stores but our experiences at Ashley made the ultimate decision to purchase there. Our customer support person Alex was easy to talk to and he was very supportive. The big thing for us was he was not overpowering.

We spent hours in store because manager Jeff Atkins was unable to figure out how to honor the deal that was offered by his new sales men. We picked a floor model (the last one available) and paid with a credit card and were told it would be delivered in a week. Our card said the payment went through, and Visa approved our payment. However the salesman called on Monda saying the signatures do not match and to send an ID to a PERSONAL phone number to confirm. We did not feel comfortable doing this over the phone so we decided to go in on the next day to confirm this. By the time we went in person we were informed that our table was sold to another person. This felt like a slap in the face, we waited over an hour to get this deal and to insure our payment went through and showed ID at time of purchase. How can they sell an item we had already paid for. Because we felt uncomfortable with the business practices we were punished through our table being given to another buyer. This was frustrating and a waste of time. If you want furniture for a good price from people who can do their jobs, do not come here.

Got two sofas delivered timely. However, one did not have the legs. Ashley says they will be shipped in 7 to 14 business days. This is a big inconvenience since this is for a location that is not our primary residence and is 3 hours away. Shipping the legs to the delivery address is a big inconvenience since we do not live there. Very disappointed in Ashley.

Pleasant shopping experience with plenty of choices. No pressure shopping!

I was very pleased at Ashley store .they were very helpful and was able to get what I was looking for

Jameel was great and friendly!

Patient Sales People Non-Pushy. Only con is they make it seem like they are giving you discount but honestly are just price matching

We bought a couch and a chair from this Ashley’s and it was delivered ripped and they told us in 5 days we’ll get a new fabric and they’ll come replace it once we receive the fabric. The fabric didn’t come in for about a month. They had to come out 3 times to fix the rip and once the finally finished left our couch in worse condition then the rip it was delivered with. Highly recommend not using Ashley’s to furnish your house these people are nothing but liars.

I truly enjoyed looking at recliners, not too costly. Paxton was nice.

Great experience. They worked with us and made a wonderful deal to get the most out of our money! I feel like family when I go into this store. I am severely ill so just a simple thing as furniture that meets my poor bodies needs is everything and we got just that with the help of all employees. Recommend hands down. TY!!

UPDATE: This has been the worst buying process ever. The furniture I purchased was damaged, and I've been waiting for a replacement for almost a month. No one can provide updates or details. So frustrating! Jay did a great job assisting me without feeling harassed or pressured into buying anything. The 4 stars is for the financing process...I didn't want or expect my credit to be ran twice in one day.

Great service and wonderful customer support from Jalmeel! He was very attentive and knowledgeable.

Jeff was very personable and professional. I couldn't have had a better experience.

Super nice always ready for questions and great sales men

Truly a great experience! Paxton made the experience easy and smooth!! Will give them my buisness again!

Very nice people to deal with.

It was a very positive experience. Have not set the furniture up yet but the salesman was very helpful, so was the mattress manager.

Mike was awesome! Walked in, told him what we were looking for, he lead us to it right away. Left happy!

Jameel was so helpful and honest he helped get what we wanted

Salesperson was friendly, knowledgeable and able to help us find the item needed.

Shopping for a loveseat at Ashley's was easy with Bryan guiding us through the process. He helped us find exactly what we were looking for and made the arrangements for white glove delivery and setup.

My experience with Ashley was good 😊,they were a great help with what I needed.

Bryan, our salesman, did a fantastic job. He showed us all the features. Demonstrated the durability of the furniture. And led us through the entire process. Great job!

Worked with Bryan Salazar and he was very helpful and provided great customer service. Thank you Bryan!

Paxton was very helpful with finding a good mattress for my new apartment, this is my first new mattress and he was very informative, professional, and easygoing! I didn’t feel pressured and had a wonderful time. Man deserves a promotion for sure!

Paxton was amazing to work with and I can’t wait for the delivery!

Great I knew what I wanted Paxton was helpful explained and showed me the features. He went over the contract and was ready to answer my questions. I was very pleased with everything. And really loved the location it was convenient and closer to my home. San Marcos

Alex and Bryan were very helpful regarding our furniture selections and considerations. Alex assisted with questions regarding fabric considerations for new couches and information about mattresses. Bryan assisted with closing a deal on a new mattress. They both deserve consideration and commission.

Javier the sales Associate was very informative, professional outstanding customer service

I had a great experience doing business with Ashley. The only thing I didn't like was the price inconsistency between the website, and the store. We got Belvoir Sofa. The price is $799 on the website. Same product is listed on the sign for $900 at the store, while on the paperwork is $950. I found about the difference between the price due to financing just later after we closed the deal. I still recommend Ashley because of the quality of their products. They just need to communicate the price differences in a better way and keep them matched at the store.

Sales were fine, easy to work with and gave plenty of time and space to decide. Pickup in New Braunfels didn't work as described, no method to contact except driving 40 minutes and hoping it will work. Bought 2 pieces one is great second required 2 calls to repair 2 different issues. First repair time is 2 weeks out, second repair will be scheduled after parts arrive.

Great customer service

Paxton was great! Thank you for the great service!

Very helpful and knowledgeable about their products.

I wish i could give 0 stars . This place is by far the worst experience I’ve ever had they’re not honest about pricing and everything is falsely advertised. How is a product priced for 1399 but total is almost 2 grand when I asked for a lower price I got an excuse about inflation and they don’t negotiate like that. But then call 30 minutes later to agree with the original price I asked for this place is terrible now I see why there’s hardly any customers here.

We had a wonderful experience at Ashley's, as usual. I must point out that our sales person, Javier, was excellent. He told us he had only been there a month, but he was very knowledgeable, extremely kind, helpful and outstanding. He is definitely a keeper for your business.

Jay was very helpful. He asked questions about us and then made suggestions on what might work for us.

You better have some money, I walked the whole store and found nothing reasonable

This is my 2nd purchase with Asley furniture and I am very pleased with the service I have received from this store. From the moment I entered their door I had nothing but the best service from the employee's. I purchased a bedroom set for my son and the quality is very good besides it being beautiful. One happy customer. They aim to please.

Everything good salesman great .no pressure,my only concern is we bought are furniture on this past Saturday and delivery date is February 28th it's coming from new Braunfels 10 miles away?

Jay was great. He knew everything about the bed and was very knowledgeable. That knowledge helped us to purchase a Tempur-pedic and a base. Javier was right by his side doing a great job as well. Thank you Jay and Javier for the Wonderful experience buying our new mattress.

Michael and Jay were awesome. Great Customer Service.

Jeff was great I helping us pick out the perfect couch for our living room.

They had the piece we were looking for and the salesman James was friendly, professional and efficient.

I had the pleasure of working with sales associate Abby, and I must say she exceeded my expectations. She was incredibly accommodating, never pressuring me into a purchase, and understood that I needed multiple visits to the store before deciding. Despite initially not being sold on a couch she recommended, Abby's expertise and patience won me over during our discussion. I now realize it's the perfect fit for me. I look forward to returning for more items, especially given Abby's ability to customize people to their bedding/sleeping needs.

I loved how Jameel and Jay listened to me in my wants/needs in a mattress.

The prices are reasonable and sales lady Abby was a great help.

Javi was great! Easy process:)

The associates were very friendly and helpful. We got a spectacular dining set at a great price. Thank you!

Excellent service, and I truly feel like I got great quality furniture, with protection, for the best possible price. Corey on the sales floor, and their sleep study team took the time to help me customize exactly what I needed for my bedroom, living room, and guest bedroom. They surpassed my expectations!

Great selection. Cody was most helpful. Easy transaction.

Abby was great! She was helpful and knowledgeable. The process was very quick and enjoyable. Looking forward to the delivery of my furniture.

James C. was awesome. Jay was great too!!

Wonderful sales person! We were looking for a very specific piece of furniture. Even though they didn't have what we needed we were always treated with curtesy.

The sales associate who met me at the door had very little experience and didn’t know how to use the tablet system that he was using. Therefore, even though I knew exactly what I wanted and walked right to it, it took him several trips somewhere to talk to somebody and finally come back with a manager to initiate the sale. Then he left and eventually came back with yet another manager and there was a good bit more paperwork, ID verification and delay before I was able to complete the sale and leave. Very inefficient and unprofessional.

Cory at the San Marcos store was very friendly and knowledgeable. He found just what I needed. I would recommend him to anyone needing furniture. We had such a good experience today. Thank you

Great service and easy no pressure browsing. Love the bedroom suite we found!!

I worked with Jay on picking counter stools and he helped me find the right color and answered my questions without any problems. He was very patient with me. He also worked with me on pricing and was very kind. He directed us to different types of furniture as I requested and he gave us privacy to shop and discuss what was in the store. The experience was great and also fun. I would recommend shopping there. Before I bought the barstools, I looked both online and around town. The stitching on the stools was very nice, and most other places did not have the nice stitching. I enjoyed my experience.

James was very helpful in helping us find what we were looking for

Our experience from walking in the front door to picking up from the warehouse was excellent. Our salesperson, Jeff, greeted us and brought us right back to the recliners. He explained the difference in material, cushioning, and workmanship. He even got us a great discounted rate on one we hadn’t coke in to look at but my husband liked it the best. Thank you. We’ll highly recommend y’all to any of our friends in the market for furniture. *****5 stars!!!!! WELL DONE😎

Service is always important, everything was very good, excellent service, and the seller was very willing to help you. All very well

Excellent customer service, Mr Hammad was very attentive and patient.

Shout out to Michael he is wonderful very enthusiast and was able to help me find what I needed less Take than 30 minutes

Pedro did a fantastic job. Loved our experience

Love this place!!! San Marcos Ashley is the best The assistant manager is the best

I had excellent service from Alex at the San Marcos TX store. I placed my order with him by phone and email. He was quick to let me know which of my products were unavailable and gave me alternate options to help complete my order. Alex was super helpful in helping us get delivery organized. We really appreciate all the quick texts and emails to help us get furnishing our house started.

Alex A. patiently showed us couch after couch and let us choose what was right for us. No high pressure sales techniques. When we return to Ashley we will request him personally to assist us again Thanks Alex.

Cory, my salesman, was friendly, knowledgeable, and competent. He assisted me in purchasing the perfect product for me at a great price

Fast service and got an amazing deal. Will be returning for the rest of my furniture needs.

Enjoyed the shopping process and our sales rep was very friendly and helpful.

Jay was fantastic. Very professional and knowledgeable.

Quick, friendly, priced tight.

Abby was great, felt genuine. We did spend quite a bit there on a new living room set and dining table. Overall it was a positive experience, I would like to see a definitive delivery date, it'd be helpful in planning the removal of existing furniture.

this place was by far the most amazing store i’ve been too me and my boyfriend hate shopping but we made the right choice in going in ashley’s at first we were there for a couch now we’re bringing home a new temper pedic bed micheal jay and jeff were single handedly the best salesmen i could’ve asked for. we have terrible communication my boyfriend and i so it’s usually a struggle to communicate our personal wants yet with micheal and jay the made us feel as if we were talking to extensions of ourselves the we’re also incredibly well mannered and hella informative these guys know their stuff! All the while Jeff whom wasn’t even helping us was offering to keep us hydrated the whole time i understand this may not seem like a lot too the average person but when you see how welcoming these guys are and willing to work with you on your specific needs rather then oh this is what you should buy this is most definitely the place for you! The welcoming smile on all of the workers faces when walking in will make you feel right at home and there’s furniture too haha 10/10!

I had a great experience. Got exactly what I wanted. Jameel Hammad was a big help. Courteous, friendly and polite.

Great service. Ashely was amazing!

Pedro G. is the best! Definitely ask for him.

Abby was fantastic and super helpful. She was very knowledgeable and spent plenty of time with us explaining everything. She’s great.

Did not like swivel recliner. Delivery persons were in a hurry to drop off recliners. One is not straight.

Sales people are great but they sell you a $6000 bed that isnt in stock and after a month of still having only one of the two mattresses I cannot get a human on the line or a call back from the warehouse to to give me an update

Within 2 yrs my $7,000 furniture is junk. What a total ripoff. Made of partial board. I would of been better off with lawn furniture

The buying process at the store was good but the delivery was a disaster! My merchandise was damaged and not working. I called Ashley's in less than 3 hrs after delivery to inform them and asked for a delivery of working merchandise and they set me up for a repair. After spending over 7k I want NEW not REPAIRED merchandise that's what I paid for.

Not buying just looking

Ask for Jay! He was the absolute best & very helpful. Found the perfect couch for my apartment!

The experience I had at first was the not so good. The first set I received was a sofa recliner and a love seat recliner. The 1 set was very uncomfortable compared to the ones in the store. I could feel the wood, the springs, and it had a few defects. My husband and I purchased this set back in Sept. I didn't want them but due to accepting them I was told there was nothing I could do. Even the managers at this store were refusing to assist me. Until 1 day we made contact with a wonderful gentleman by the name of Alex. He has been with us through this crazy journey and has not left our side. He's the only one who showed he cared about his customers and will go above and beyond to help you out no matter what it would cost. Other sale people are just worried about the sale and after they make the sale they don't care. Once u accept the product and you don't like it you will have a difficult time. I finally in Dec have received my new sets. Without Alex by our side helping us out I honestly don't know what I'd do. I am now one happy customer and will always recommend him to anyone and everyone. He will always be my go to at this store. If you are wanting anything from Ashley's look/Ask for ALEX. Thank you Alex for everything I really appreciate everything you have done.

Very helpful

Jeff was very helpful, He got me a great deal. Even matched the price online. I will be purchasing more in the future.

My salesman Jameel Hammad was fantastic. With his decades of experience he walked me through two complete options for living room furniture including table and rug options. He addressed every concern I had with viable and attractive alternatives and had the patience of a saint. It was such a pleasure working with a real professional after losing so many in today's marketplace. Kudos to the store designer, the showroom was very inviting. Thanks Jameel!

Corey helped me find the perfect dining table and server for our home. He is so genuine and kind. Love the San Marcos location!

Chandre was new but very professional. Excellent service

The store in San Marcos has a larger variety of furnishings on display. The salespersons were very friendly. Our salesman was extremely patient and helpful. He addressed all our questions and showed us the many possibilities of the items we were asking about. So attentive.

My salesman was wonderful, he was very informative and courteous, professional . Thank you.

Very nice store; great selection of furniture; helpful sales people that are very knowledgeable and not pushy; we'll go again!

Jay Garcia was awesome! Thank you for all the help. Will return.

The gentleman that delivered my couches up 4 flights of stairs did an amazing fast job. They were careful and very respectful! They went above and beyond, considering my couches barely fit up the stairwell, to make sure my delivery was successful. They treated my property with respect and had great attitudes.

Corey and Jay completely misled me in the purchase of the Tempurpedic mattresses. I was under the impression if it didn't work out I could return the mattresses and that is not true.

Forgot my mattress on the order.

Store had amazing selection of furniture and our salesperson, Jay, was the most professional and helpful person we have ever dealt with. We will most certainly return here for more furniture. Thank you so much for helping us, Jay.

Hanna Hanna was a great help and he took care of us getting our new sectional for our living room

Great customer service!!

Shop somewhere else! This San Marcos store charged me something on my account without notifying me and 2 months now I am still battling them about this charge. This is very shady! I have never had this kind of trouble with Rooms to Go. Check your monthly statements, make sure you are getting charged correctly.

Michael Rodriguez was such an amazing help to me in finding and purchasing the perfect table and chairs for my cottage!! He was very courteous, met me at the door, and showed me several pieces to choose from. This store has a huge selection of items for your home. From beginning to end, Michael was a huge help! I high recommend to all that when you go to this store, to ask for Michael Rodriguez!

Big beautiful store but the salesman wouldn't let me walk around without asking every 5 minutes if everything was fine. Then we had 2 other different sales man trying to get us to try their mattress section. We didn't even finish looking at everything because we felt they were just following us.

Would not recommend to anyone. We were so excited for our first big furniture purchase for our new home, and this experience could not have been more disheartening. Choosing the couch was easy - but once you sign the paperwork and agree to payments/financing, level of service drops tremendously. Our sales guy didn't correct the address that he typed wrong, after I called it out and requested that it get fixed, and that made for a disaster. I could not get a single human to fix the mistake, and still don't have confirmed delivery information. They send you text prompts that tell you to call the store, only to soon be made aware that no Ashely store has a working phone line. They take your money/credit, and then could care less about what happens after the fact. Actively researching how I can cancel the purchase without fees or fines. This is insane and possibly the worst customer experience I've ever had.

Corey did a great answering all of our questions and knew when to back off and give us time to talk.

I don't know where all of these so called good ratings came from. This place is horrible with customer service. They have my money and I still don't have a product. I've asked several times for a refund and keep getting the run-around. Going to the Better Business Bureau and then to WOAI Trouble Shooters

Salesman was very patient and helpful!

Lovely salesperson, Abby. Easy to work with. Lots of beautiful merchandise in store.

Vary nice staff, not once did I feel pressured into a sale. They let us take our time and think things over till we were ready to purchase.

I was pleasantly surprised with my trip to this location today. My partner and I walked in just to browse for a new bed and after working with Abby along with some help with Jay and Troy we went ahead and got an amazing deal on a new mattress set. Abby was fun to talk to and had answers for all our questions. She was able to help us with financing and get everything to a price we liked. We couldn't have asked for a better experience.

Abby was fantastic to work with and knowledgeable about the product. She along with her supervisors Jay and Troy were able to get us a great deal with easy financing on a new mattress and adjustable base! We just stopped in to look around and are so happy we were able to leave with the deal we got on our new furniture. We definitely plan on returning here whenever we need to furnish anything.

Nice well arranged store

Ashley Store in San Marcos, Texas is new to our area but fully furnished with amazing products! The Store Management and Sales Team are experienced employees and work as a very effective team, assisting one another for the very best customer experience and results. Abbey, Michael and Troy were all involved in meeting my daughter's and my own needs and desires. I highly recommend you go in and meet them- we are committed Ashley customers- and this was our second wonderful experience with the firm in 2023!!

Cory was beyond expected! My transaction was over the phone. He price matched the online price which saved me almost $300.00. Even made delivery smooth and convient. So polite and helpful. Sherry Russell.

We had a great experience with our salesman James. He was very helpful and gave us great advice on our purchase. Thank you so much for everything James!

I'd like to thank the staff James Clark at Ashley Furniture Homestore in San Marcos, TX. For his time, his attention to my needs, his detailed & attentive knowledge of the products I was looking for and for being such a kind & friendly individual. I would definitely recommend you to visit their store in San Marcos, TX and ask for James Clark if your looking to purchase new furniture or accessories for your home or office needs. Thank you again James

Ashley Store San Marcos is the best store to get furniture by a mile. If you go ask for Pedro, he helped me a lot and is super nice.

The salesman Pedro was very helpful in helping me find the right couch. The price was affordable and I was able to get a recliner with the money I saved.

Alex was well informed and knowledgeable of the item we were looking for. He carried himself professionally and was very patient with our selections. He showed us multiple items to choose from. I was very pleased with his work ethic and the knowledge he had,

Great service!

James C. was absolutely priceless! He helped us decide on a new bedroom set and even helped sketch out where best to place the furniture in our house. Very knowledgeable and patient- would definitely recommend him for your furniture shopping!!

We had a great experience! Abbey was very knowledgeable and was a tremendous help. The service was top notch, and we will totally return in the future to fulfill our wildest lazy comfy cozy furniture needs. Can't wait for our new couch! Holla holla holla!

Friendly service, found what we needed. Thanks so much!

I purchase the dinning tablet with my credit card, so I told the sales person that I didn't want the protection plan, so he said ok that he would take it off from the price, but when I got home I noticed that he still charged me for the protection plan and didn't appreciate that. He also told us that the chairs were dark gray, but they are black, not happy at all!!!

Abby Rogers helped me out at the San Marcos Ashley furniture store. I went in and was going to walk out because they didn't have what I was looking for in store, but I showed them what it is I wanted online and they matched the price and helped me finance a sectional couch as well. All and all their customer service and process was quick , kind and helpful. Abby did a great job and didn't mind all the questions nor all the extra work I was putting her through! Go in and check it out.

We were welcomed when we walked in, given a brief explanation of the pricing guide and left to browse in our own without any sales pressure. Abby was close by for questions.

Corey was a great salesman to get me what I needed.

The salesman I spoke with was helpful in finding a product I liked and more importantly a product that was affordable for me. He was also absolutely hilarious and told us many hilarious stories about his mother and his family 10/10 would shop again

Salesman Jay took his time to explain and ask us questions concerning about the mattress we were buying. Allowed us to compare and make a rational decision. Thank You soo much for your time and hospitality.

Jay was great, showed us around but gave us room to shop and broke down the options with financing.

I had a great experience and found just what I wanted. Can’t wait to get it.

James Clark was excellent. He listened to what I needed and helped me make a quick decision. I definitely will be back.

James Clark was awesome with all the questions I asked him

The people at Ashley furniture store were so helpful and they really helped me get the exact couch that I fell in love with 10 out of 10! I will definitely go back! They have beautiful furniture to chose from with very helpful staff.

I was in need of a new couch and Troy not only recommended the Midos, but I ended up with an entire new Livingroom set. Beautiful store, wonderful experience!

Jay Garcia was very helpful and knowledgeable about the product I purchased. A very great buying experience with Mr. Garcia. I would definitely buy from him again.

So friendly and patient

James was very helpful. Good quality furniture

Horrible! The sales people were deceptive, aggressive and pushy I got credit approval but won’t be buying at this location! The sales person was awful and was condescending. He also made fun of another sales person by stating he had autism. I have a son with autism. He also submitted an order with out my permission and with out my signature And ran my credit with another lender with out my permission The sales team was rude and unprofessional Done with Ashley! I ended up buying dorm Rooms To Go

I had an opportunity to look at all options añd.felt I was treated fairly. I see this as a really good store.

Honest review! Had the best experience today with our sales man James. He is very knowledgeable about the mattresses and furniture. He made us feel at home and never rushed the process. Really nice and helpful people at the San Marcos location.

Great experience. Their employees are very nice. I appreciate when they just let you walk around see what you want they are available for questions rather than selling you things. I strongly recommend this store for their great customer service on site

Sales person Jay Garcia was very helpful. He checked on us several times and answered questions. He was very friendly and took his time helping us.

ALEX WAS GREAT WITH EVERY DETAIL AND GAVE US A WONDERFUL EXPERIENCE. THANK YOU!!

Great shopping and buying experience. Our salesperson James was very helpful and knowledgeable. We will be returning to finish out the rest of the rooms in our new home. Thank you James for all your help and input in helping us find just what we needed.

Thanks to all the guys for making us feel important with our needs!

Everyone were very friendly and helpful. Enjoyed doing business with them.

Hey Alex was a great sales rep an great on getting me a good deal. Recommend to any one on getting new an great quality furniture 👌 👍

The service was excellent

They did really well. We had everything already decided before going in so everything went smooth.

Alex was so helpful and friendly!!! He was so patient with me while I changed my mind a thousand times. Pedro was also a great help as well!!

The saleswoman Abby was very patient and helpful with our purchase

Very nicely laid out store. Staff are knowledgeable and very professional. They have zero interest financing and delivery.

The team made it a pleasant experience while shopping for furniture

I just wanted to shout out James Clark. He made shopping for furniture fun. It’s always great to hear another opinion to give confidence to what you are trying to accomplish. He helped set me up. I recommend you use him to help with your next project.

All the sales people were awesome. Jameel was very helpful.