Ashley Store San Marcos, TX

Has anyone been to Ashley Furniture in San Marcos? I went in to browse and kill 15 minutes. However, I am actually looking for furniture, but I am not rushing it currently. I was followed around the store, even though I had mentioned at the beginning that I only had a few minutes. I was given paperwork on sleep. Then followed around to ask if I wanted to get their credit card. This was 10 minutes in and the lady had followed me the entire time. I finally said politely but firmly that I had already explained that I didn't have a lot of time and asked her to leave me alone. She walked away but went over to another guy and loudly told him I was rude. He came over and asked if I needed anything and I told him no thank-you, as I told your colleague, I am just browsing and yall have done nothing but follow me around, bother me, and then talk bad about me. This guy starts arguing with me and says that his job is to follow me around bc he is in sales. I am in sales too and would never treat someone this way. Then the manager comes over. I am walking out now, completely shocked and disgusted about this encounter. The manager then yells at me "Bye"! No one is in the parking lot. Now I know why!! Has anyone had a good experience here?

The young ladies were so incredible helpful and went through every details of my warranty. Very happy with their professional help.

I went to Ashley Furniture in San Marcos Texas and I had the best experience. My sales person was Juliza Diaz. I said I was looking for a table and a sofa sleeper and I needed for a small area. Also needed to stay under a current budget. She listened of what I needed and took time to make sure I was happy. Stop by Ashley Furniture in San Marcos Tx.

Great experience and customer service. Paxton Lyons was very personable and professional throughout the furniture selection process. Mr. Lyons was also very informative on his knowledge of mattresses and other products that Ashley’s had to offer. He was very patient and understanding of our situation, and did a great job in walking us through the entire process, while also providing the best path forward with the available options presented to us. Exceptional customer service! Highly recommended customer service representative, who satisfied our requests! Thanks Paxton!

There is two people named Austin that work there, we found the gentleman with long hair named Austin kind and helpful, he gave us our space but readily answered any questions we had. We are looking to buy furniture for two tiny homes, so there is a lot of looking and taking notes of the dimensions to see if the furniture we like will even fit. The short haired Austin came up to us too, right after the original Austin did, and that encounter was ok. Then we had Julie come up to us and said “I heard yall liked to hang out in furniture stores” which wasn’t in itself rude but the tone was, and she asked us to take a sleep test, we declined, and she tried to push it, mumbling something under her breathe. We decided to leave, Julie made us feel uncomfortable. I do like a couch there but when I go back I’ll ask for Austin.

Amazing customer service, Austin was great! He answered every question and concern we had. Will definitely be back to shop again!

(Translated by Google) I loved visiting Ashley Store. I had a wonderful experience today and Juliza Díaz gave me good, cordial and very kind treatment and showed me according to my tastes what I was looking for, very happy I left with my purchase. I highly recommend them to everyone. (Original) Me encantó visitar a Ashley Store. Tuve una experiencia maravillosa hoy y me dieron un buen trato cordial y muy amable Juliza Díaz y me mostró de acuerdo a mis gustos lo que andaba buscando, muy contenta salí con mi compra . Se los recomiendo muchísimo a todos .

Worst customer service, no resolution to a broken adjustable frame delivered broken a month ago. Keep getting promised someone will call to resolve but no one does. "Corporate" customer service is all automated so it routes you back to the store. DO NOT BUY FROM THIS COMPANY!!! Would give a 0 if I could!!

Julia was so helpful and took a lot of time with me.

The sales associate and manager were extremely helpful, friendly and were able to make a wonderful living room set happen for my family.

The delivery guys were nice and efficient. However, it took 3 months to get some of my furniture. I am still waiting on two items. Also, the fact that all conversations are texted or voice mail is very disappointing

He was very helpful and showed us several items that matched our needs.

Great service and very good pricing!

Is the most bad experience I wait too long for finis my documents approved, when finally is approved the send mi too the we’re house and I wait for more than hour and they tell my order is canceled and they don’t know how cancel the order. And ask me for go back to San Antonio store to sign the documents again.

Maddy was a 10/10! Super awesome, funny, and answered every question my bf and I threw at her 😂 will definitely be going back and requesting her every time! I forgot the name of the sleep expert that helped us but he was super awesome too. Great customer service and gave us a 10/10 sleep expert consultation that had us sold as soon as we hit the bed!

Julie was great. Easy to work with and gave us a great deal.

Our salesperson was Maddy. She is so sweet and helpful No pressure just showed us lots of options Jay also helped and he was super friendly & helpful too! We were ready to purchase so just chose what we wanted and we're outta there within the hour. Ask for Maddy!

Salesman was fine. There were three couches within my budget. Selected the kestrel. Getting it home I realized it’s a bit small. I attempted to purchase a second chaise but there’s no option to do that. I can get an ottoman but not a chaise. I was given the warranty number. That was a waste of time as they can not help. They said I have to purchase a whole couch to get a second chaise. I call bullshit. Why is this company making it hard for me to give them my money. The chaise is not attached to the couch. It’s a cushion and an ottoman. It’s not that hard.

We appreciate your patience with us. Not pushing at all. Prices are very reasonable.

Had about 4-5 men sitting around the desk I had to literally go around and to get one of them then they asked if I needed something and I said a salesman would be nice!!

The young lady who assisted me(Julie) & her Mgr were very helpful, knowledgeable & considerate! I'm very Grateful! A well needed purchase, Thank U All So Much!!!

The place is nice. You pay twice more for the same furniture you can get at Wayfair. Just saying...not worth the money.

Madison was so helpful and patient with me while purchasing my first couch! She was willing to try and stay within our budget and was so sweet and accommodating!

Good shopping experience. Staff was helpful, but not “stalking.” Good quality at good prices.

Jamal Hammad was so nice & sweet & patient & so helpful when I was trying to find the table my daughter wanted. She didn’t answer me and he was so kind and patient and waited and just was friendly the whole time and we went ahead and placed the order and then the next day she told me she didn’t want it & She wanted another one that was only offered online. So he didn’t get any commission and I felt so bad. He was absolutely wonderful and I told him if I get to get new furniture soon which I really need to. I will come there and order it from him even though I live in Corpus Christi Texas because he was so nice. Everyone’s been nice here when I went into the store here, but he Really was just unbelievably so nice and wonderful. I honestly hope I get to get some new furniture before the end of the year and I can come and order it from him. I also got the pleasure of meeting the manager at the store the next day and he was so nice to and explained a lot of the furniture to me in the future so I thought everybody that Store was absolutely absolutely wonderful. Thank you all for the wonderful & Kind and helpful service. I greatly appreciate everything and I will definitely come there when I do get to buy new furniture:)

Friendly salesmen. Have a little buyers remorse after finding the same furniture at other retailers at nearly half off what I paid.

Was greeted shortly after I entered, salesman was helpful to point me in the direction of the recliners, was knowledgeable about the fabric and leather cleaning and care. Not a pushy guy at all, was always near enough to answer my questions and to check availability. There credit kiosk was fast with not to many questions in application. A smooth and relaxed visit, found what I wanted in my budget, Thanks Pax

friendly atmosphere.

If you’re shopping for a new bed, do it with J. He’s very knowledgeable about the tempurpedic mattresses. For any other furniture needs I would go back to Ashley to work with J again.

Highly disappointed. We went shopping for a couch. Jay, the manager at the San Marcos location said all but the wedge was available and the wedge would be back order for a max of 6 weeks. It’s now been well over 6 weeks, and we will don’t have a couch. Ashley has refused to give us a refund.. Jay has refused to help.. don’t buy from Ashley Furniture. The sales people will LIE just to get the sale.

It was great I give it 10

Everyone was so pleasant and friendly, all the staff was knowledgeable and provided helpful information. There was a great selection and we bought 2 items at a great price.

Paxton helped us and he was fantastic. I highly recommend this store.

Jay was very professional and handled. My purchase just right

(Translated by Google) Very kind Julia Diaz answered all my questions! (Original) Muy amable julia diaz contestó todas mis preguntas!

They are friendly and very polite and understood what I wanted . They help me through the whole process and they were real quick .

Jameel was awesome & very helpful!

Great customer service!!!

We went to Ashley HomeStore we met Ryan , Ryan was very helpful. He listened to her needs and gave us a lot of information. We had a fantastic experience. we were well taken care of by Ryan .

The sales person is very polite and very helpful to us. We enjoyed our visit there and we bought furniture and there was no pressure at all by again.

Excellent customer service! Paxton is knowledgeable and works to get his customers the best deal! Highly recommend Ashley Furniture in San Marcos and plan to purchase here again!

Very friendly and knowledgeable. Easy to work with. I was able to extend my delivery several times without issue.

Nice showroom and selections. Sales Rep got us checked out quickly.

GREAT SERVICE!! :)

Juliza was a great sales person. She took her time with me and there was no pressure.

My family had a fantastic experience with our furniture purchase. Jameel was amazing, from start to finish. He was able to work us a great deal and made sure we walked out with the BEST price. Everyone was patient and friendly.

Jay was an amazing and helpful informative employee there. Definitely coming back to get more furniture!

Super friendly staff, great items, well priced! Love how they are ready to make a deal to get a sale.

Outstanding customer service.

Bought my first piece of furniture here, Julie was very helpful!

Paxton was awesome. Listened to what I was looking for and I was out of there in no time.

Purchased a recliner hoping I would get it in two weeks like they said but not its gonna be about a month because there has been a delay and its gonna be coming from china then to California then texas.

Went in Ashley for the first time in my adult life. Didn’t have high expectations of receiving a purchase as I have credit issues. I met with Justin and he turned my point of view with furniture stores. Highly recommend working with Ashley’s San Marcos I am super excited for my sectional delivery. Work with Justin and he will assist you with what you need and want! Thank you Ashley San Marcos 🙏🏼😍

Salesperson Bryan Salazar was very knowledgeable, patient and informative during our shopping excursion. I believe he is definitely managerial material.

Our first time there and had a very good experience. Our sales rep was very knowledge and very professional. I highly recommend this location for your furniture needs!

Customer service was great. But not being truthful about being able to pick up purchase the same day as promised is disappointing.

Jeff was amazing. He helped us a lot and I can’t wait to get my new furniture

Misleading

Today I had Austin help find my dream couch and rug for the best price! They truly help you find what you’re looking for and also work with you on prices while making feel at home! Best place ever truly recommend!

Jameel was very nice, knowledgeable, helpful, and courteous. We didn’t have Ashley’s on the list of places to stop at today but I’m glad we did. Thank you for helping my mom and I out, we look forward to the joy we will get from our purchase today for years to come

Great customer service and great selection.

Justin was a big help. Walked me through the process. Being a manager in a business here in town, it can be difficult too find great service. Justin provided that.

Absolutely love my new Sofa! Thank You Justin fir helping me shop over the phone! I could not be happier!

Austin was positively wonderful to work with today. He was able to explain everything to us in a friendly non pushy manner.

The worst service ever. Took the store sales rep over 3 hours to place my orders and my delivery keeps getting rescheduled almost a month out now and I have no furniture. I recommend living spaces or furniture row. Customer service hung up on me when I requested to escalate my call and the store never answers. If you wan to be highly upset and disappointed then shop here.

I ordered three pieces of furniture only two pieces was delivered ahsley keeps putting the last piece back I don't know why it been almost a month 🙃 they will help you and promise delivery but don't believe them this is the last time I will shop ashley

Austin and Kim are absolutely Amazing! Very patient and informative.

Great customer service. Paxton helped us select the best mattress for our needs. He was knowledgeable and made the selection easy. Austin was so helpful and fun! He took the time to go over every detail of the sale and made us comfortable.

Thank you, Jen!

I’m giving 5 stars based on my experience with our salesman, Justin. He could have sold me a spoon, and I would have given 5 stars based on his service alone. The furniture we purchased is absolutely gorgeous and competitively priced. This was my best experience purchasing furniture, and it’s all thanks to Justin!

Excellent & seamless customer service from the moment I walked into the store throughout the entire process. If you are looking for new furniture or a mattress, ask for Michael. He goes above and beyond!

Austin was the best.

Buyer beware: any great sales (Memorial day sale, 4th of July sale etc.) are "sales" only by name. The day after the sale, the exact same item will be the exact same price. I just can't continue to patronize a store that's so blatantly dishonest with its sales tactics. But, if you do decide you have to go to Ashley Furniture in San Marcos, let me explain why the salesman Paxton is as worthless as TOAB. He'll smile and be happy to take your money but after the sale he's pretty worthless as far as following up with the sale and ensuring everything goes smoothly from there. I won't go into every detail because we'll be here all day. But let's just say that there's no point in exchanging numbers with him because in order to get a reply from him I basically had to physically go up to the store (multiple times) to get an answer from him which usually resulted in him shrugging his shoulders and making an excuse as to why something didn't happen as it was supposed to. He'd then tell me he would take care of it and make it right, and then not do it. This also included not following through with the refund I eventually requested after almost a month of this one way conversation (May 23rd - June 20th). I had to go to the online "customer care" (not much better) to make that happen. I won't say Paxton TOAB is the only reason I won't shop at Ashley furniture again, but if I was his manager he would not be employed there anymore. Unfortunately, after the cluster truck that is their delivery service liaison, the dishonest salesman ship that seems to be par for the course in this company, and the lackluster "customer care" team I feel he is just a small piece of the Ashley furniture company that does not work. I've seriously considered finding the few 1-star reviews I've ever left and raising them all to 2 stars solely to emphasize my disappointment in this "shopping experience."

We went in the store to look. Justin (salesperson) was so helpful. We ended up buying a beautiful dinning table. Everyone at Ashley were friendly and ready to answer our questions.

Micheal Rodriguez is the best. Just bought my second couch from him and will be back with all my furniture needs

Great service ! Our sales associate “Jen Haley “was very personable, not pushy . Gave us plenty of time to look through the store to review the large selections offered. Very informative . Very satisfied with the quality and price of the items purchased.

Our visit to Ashley furniture in San Marcos, Tx was very pleasant, no pushy sales gimmicks, just very helpful and easy to work with. Kudos to Justin Williams for helping us find exactly what we were looking for and not trying to up sell us. He listened to our needs. We will be back!

Waited a week to have furniture delivered and when it was delivered it was the wrong furniture. My parents are elderly and didn’t realize that until they had brought it in and unwrapped it. The delivery associates were unprofessional and became very angry about the mistake. My parents would not accept the delivery and upon removal of the furniture they knocked a hole in their staircase wall and broke a picture on the wall as well. The delivery associates did not even acknowledge what they had done and left in a hurry. The furniture that was delivered was not even the leather that they had purchased but a pleather type material. Bottom line is that my parents had a bad experience with Ashley Furniture and will never do business with them again.

Worked with Mike. I get the tactics but lying about a couch that had a “flash sale” that ended at 6pm that day (it didn’t, same price the day after) is shady business. I’ll be cancelling my order and re ordering it (without the unnecessary protection plan) just so he doesn’t get the sale. Thanks Mike!

Our daughter ordered a sleeper sectional from this store and she was confused when ordering it. She wanted it with the exact configuration as the one in the store . So when she spoke with the representative she told him that but she also didnt realize when he was telling her which side that she ordered it was not the same configuration as the one in the store. So when they did the white glove delivery she realized it before they ever put the couch together. The delivery people assured her to try it out and see if she liked it that different configuration and if not they could easily exchange it. They left and she then called the store and they said they would have to get back to her. She called several times and they kept saying they would get back to her. They never did . My husband called and spoke with the manager he said there is a no return policy even though the website says that they exchange. We are livid! Buyer beware dont shop at Ashley they lie !

When I got to the mattress section, the salesperson said I couldn’t look around at the mattresses on my own and that he had to guide me. I declined and said I’d like to look around myself first. He said he wasn’t allowed to do that and he would get in trouble if he let me and that all mattress stores do that. I again refused his help and I told him I thought that was ridiculous and that I should be allowed to walk around freely if I wanted. I know furniture sales people can be pushy but this store policy is idiotic. When I did finally look around it was hard to find the prices. Additionally they have these signs everywhere that say $15 on a sofa with small print that says per month. Now I know a sofa isn’t $15 but you have to really work to find the actual price. I’ll NEVER go back to another Ashley’s store again.

I am in my 50s and love quality furniture, they have it! I had a wonderful experience. I was given the time to decide, felt no pressure into buying anything. My sincere thanks to Mike and Han.

Customer service is helpful and thorough.

Great customer service, quick and easy!

The store could have been organized a little better. I felt like I could have missed something. My salesman was great.

Jay was the best! He gave us the appropriate amount of space and time to look around, answered all our questions giving valuable input and helped us understand the options on delivery and protection. Will definitely be back for future furniture needs!

I bought a couch from there. The quote I got in store wasn't the price I paid the installer came thru and were missing a cord for the recliner he called it in and told us it would be sent to us but it never came. We called back and they said they never got that ticket from him and that in order to get the cord we gotta go thru a claims process instead of just making us whole

Justin and Alexa We’re extremely helpful and knowledgeable

I bought a sofa & loveseat. The delivery date was pushed out so many times, they finally let me change my order after telling them I wanted a refund. Then the replacement items arrived but the back to the couch is not sitting right it looks like the recliner on that end is not sitting up right and makes the entire sofa look cheap, I have never received my receipt or information on warranty that I paid 700.00 for and no response to my email request to get it fixed. My bill was almost 4k and I could have bought a second hand sofa for the look I have now.

Great experience with Ashley.

Walked into the store for the first time ever as I moved here this week and need to pretty much furnish my whole new house. Paxton (Sales Associate) greeted my daughter and I warmly as I stated what we are looking for. Paxton spend nearly 2 hours with us showing and describing several choices I was interested in. Very welcoming store and great atmosphere.

My sales associate Micheal was amazing, got me some really great deals

True professionals, great customer service but most importantly very friendly. Thank you for being true Americans!

Ashley Furniture Store Review Rating: ★☆☆☆☆ (1/5) I recently had a disappointing experience at Ashley Furniture Store that I feel compelled to share to caution other potential customers. My younger brother and I were assisted by a salesperson named Jay Garcia. Initially, everything seemed straightforward. We made a purchase totaling $1,914.91. However, my brother was unexpectedly charged an additional $1,049.46 by Synchrony Account Manager, leading to a total charge of $2,964.37. I visited the store multiple times to address this issue, but was repeatedly told that Jay Garcia would not be available until Saturday. Determined to resolve the matter, I arrived at the store as soon as it opened on that day. I explained the situation to Jay, who claimed that the additional charge was due to two separate payments for two separate delivery dates. He assured me that the total amount would not exceed $1,914.91 despite what the account indicated. Trusting Jay's explanation, I left the store. However, upon discussing it further with my brother, we confirmed that the store had indeed charged the full amount of $2,964.37. When I returned to the store to confront Jay about this discrepancy, he was conveniently "busy" with another customer, and I was unable to speak with him again. This experience has left me with serious concerns about the billing practices at Ashley Furniture Store. I would advise caution to anyone considering a purchase here, as the practices seem questionable at best. Ensure you scrutinize your billing statements thoroughly and do not hesitate to challenge any unexpected charges. I would strongly advise anyone considering a purchase here to proceed with extreme caution and be prepared to challenge any unexpected charges, as the practices here are highly suspect and untrustworthy.

Paxton was excellent saved us more $$ than the store in New Braunfels

I was helped by Bryan, and he did everything in his power to keep me happy. He completely exceeded all expectations. I highly recommend this Ashley’s in San Marcos.

Jay was awesome!

Salesman. Mike ( with spider tattoo on neck )was rude and is a liar. Mike said the online ordering from Ashley furniture will rip off customers. There is something WRONG at the Ashley furniture store in San Marcos, Texas STAY AWAY

If I could give ZERO stars I would. I walked into this store 6.13.24 @. 4:15 pm / no customers were in building just sales people. A guy named Mike( with a spider tattooed on his neck -on left side) jumped up to say he would be working with me. I looked around for a sofa/ asked Mike about delivery and prices. Mike kept saying he was going to give me a good deal. He never answered any of my questions and smelled like bad body odor. I searched the online Ashley furniture store while talking with Mike and said the sofa I was sitting on and interested in was $300.00 less on line. Mike said, we are not that Ashley furniture-store , the one on line. LIKE WHAT???? I was sitting in an Ashley furniture store😳Mike said if I order from Ashley furniture online that Ashley would mess me over and I would get ripped off. I said I’m leaving and on the way out of the store I saw a guy named Austin and I asked if this was the same Ashley furniture company as the online store and Austin said YES! Mike is a straight up liar and stinks. If this is how Ashley furniture company treats its customers, then I will never go back. SOMETHING is NOT right at the San Marcos, TEXAS Ashley furniture store/ What a joke. ***UPDATE*** At least Gallery furniture treats customers 1000% better than Ashley furniture. Go to GALLERY FURNITURE in HOUSTON, TEXAS! That is all 🫡

Initially good sales person, sales manager kind pushy, reminds you of a bad car sales man. Lies about delivery, get the major run around if you have any questions after sale/pre delivery. Requires you to move your current bed but didn’t bring mattress. Wants to deliver mattress nearly a week after the base.

Everyone there is very polite and informed. They worked with me and got me the best deal. I recommend Ashley

Great choices, great prices, would want more fabric and color options but we were able to find something we liked. Bryan was so helpful, not pushy, great attitude, knowledgeable and personable

Our sales rep. BRYAN, was very professional, made me fell comfortable, Will come back

Walked in and was greeted by Justin who was very friendly and was able to help us get the perfect dining table for our family. Everyone we talked to there was nice and friendly.

Alexa met us at the entrance and offered any assistance she could provide. She helped us find what we were looking for and showed us other options. She explained the details of the items and was very knowledgeable and professional. We purchased from her and set up white glove delivery service for the time frame we were looking for. We would be delighted to work with Alexa again the next time we need furniture.

Jameel was so helpful in getting me the best deal on my dining room set!

The guys all have great customer service and listen to what you want.

I was greeted by jay he was amazing to work with on purchasing our new couches for our home his knowledge on the couches and the way he explained everything from the structure and way they are built couldn’t be happier ask for jay he’s amazingly knowledgeable and so polite.

Better prices than the other stores we looked in. And the sales person was great.

I cannot explain my frustration with this store and their delivery service THE WORST EXPERIENCE I have been an consistent ashley customer for years but these past two months with their customer service and store service has been a nightmare! There is no resolution on any complaints several discrepancies on their service! Several items were either delivered incorrectly or missing I am still waiting for a higher up supervisor to give me a call back for about a month now I brought them several family members as customers but i regret doing so and now assuring nobody shops from this store because they will do their very best to make the purchases on site but the back end you are nothing and not important at all complaints would never be answered or addressed by anyone you will only be placed on a call back list from a supervisor which will never happen-Please do not shop from here they are not reliable I am very disappointed and regretting all my purchases at this point

Outstanding service again. I'm a repeat customer many times over. Sales Professional Michael Rodriguez always takes care of me and my family.

Jay was our sales guy and he was very kind and professional. He took the time to show us around and answer our questions. We found a bed frame we loved and he gave us a good deal on it. Thanks Jay!

Alex was very helpful and very nice. The store was clean and had a great selection. We are satisfied with our purchases. The gentleman at the warehouse was great and helpful as well.

Absolutely loved the service Justin and Jay provided! They found the best deals and helped us pick the best fit for us. They made sure we felt comfortable, got to look around on our own, and were never pushy about the sale. I felt cared for and heard the entire time. It was less about the sale and more about getting us exactly what we were looking for. If you’re in the market for furniture, they’re you’re one stop shop to a happy buying experience! Thanks y’all!

Ashley's in San Marcos has a great selection! We ended up getting a sofa, recliner and a Tempur-Pedic mattress. Everything was so easy. Alex was the associate who helped us and he was great and very knowledgeable. The best thing about Alex other than his knowledge was that he didn't follow you around of hover over your shoulder. It was a great experience and Ashley's will definitely be our 1st choice whenever we need any other furniture.

Great furniture quality, selection and service. The salesman, Paxton was very knowledgeable and helpful while not rushing us into anything.

Friendly sales staff and kept their word on delivery date. Great overall experience.

My salesman (Justin Williams) met me at the door with smile and was very friendly. Told him what I was looking for. He was not pushy trying to sell me something I did not want. Which I really liked. I was in and out fairly quickly with what I wanted. My wife loves her new mothers day chair. A big Thank you to Justin. This guy needs a raise.

This is the absolute worst place to get furniture from in terms of customer service. i’ve been waiting for my couches since May 4th , ive been told multiple times someone would contact me , nobody has . i’ve called multiple times to try and schedule my delivery and the date keeps getting moved back. i had to physically walk into the store to get a straight answer bc not even the guy who sold us the furniture could assist us. I was told they would be delivered today (saturday) just to learn the guy i spoke with never actually scheduled a delivery date for me. i’m beyond disappointed, frustrated and angry . truly was a mistake purchasing from a company who’s employees provide empty promises and who are so lax with their customers

We started at SM Ashley and left and was not sure about what we wanted and decided to further shop at other furniture stores but our experiences at Ashley made the ultimate decision to purchase there. Our customer support person Alex was easy to talk to and he was very supportive. The big thing for us was he was not overpowering.

We spent hours in store because manager Jeff Atkins was unable to figure out how to honor the deal that was offered by his new sales men. We picked a floor model (the last one available) and paid with a credit card and were told it would be delivered in a week. Our card said the payment went through, and Visa approved our payment. However the salesman called on Monda saying the signatures do not match and to send an ID to a PERSONAL phone number to confirm. We did not feel comfortable doing this over the phone so we decided to go in on the next day to confirm this. By the time we went in person we were informed that our table was sold to another person. This felt like a slap in the face, we waited over an hour to get this deal and to insure our payment went through and showed ID at time of purchase. How can they sell an item we had already paid for. Because we felt uncomfortable with the business practices we were punished through our table being given to another buyer. This was frustrating and a waste of time. If you want furniture for a good price from people who can do their jobs, do not come here.

Got two sofas delivered timely. However, one did not have the legs. Ashley says they will be shipped in 7 to 14 business days. This is a big inconvenience since this is for a location that is not our primary residence and is 3 hours away. Shipping the legs to the delivery address is a big inconvenience since we do not live there. Very disappointed in Ashley.

Pleasant shopping experience with plenty of choices. No pressure shopping!

I was very pleased at Ashley store .they were very helpful and was able to get what I was looking for

Jameel was great and friendly!

Patient Sales People Non-Pushy. Only con is they make it seem like they are giving you discount but honestly are just price matching

We bought a couch and a chair from this Ashley’s and it was delivered ripped and they told us in 5 days we’ll get a new fabric and they’ll come replace it once we receive the fabric. The fabric didn’t come in for about a month. They had to come out 3 times to fix the rip and once the finally finished left our couch in worse condition then the rip it was delivered with. Highly recommend not using Ashley’s to furnish your house these people are nothing but liars.

I truly enjoyed looking at recliners, not too costly. Paxton was nice.

Great experience. They worked with us and made a wonderful deal to get the most out of our money! I feel like family when I go into this store. I am severely ill so just a simple thing as furniture that meets my poor bodies needs is everything and we got just that with the help of all employees. Recommend hands down. TY!!

UPDATE: This has been the worst buying process ever. The furniture I purchased was damaged, and I've been waiting for a replacement for almost a month. No one can provide updates or details. So frustrating! Jay did a great job assisting me without feeling harassed or pressured into buying anything. The 4 stars is for the financing process...I didn't want or expect my credit to be ran twice in one day.

Great service and wonderful customer support from Jalmeel! He was very attentive and knowledgeable.

Jeff was very personable and professional. I couldn't have had a better experience.

Super nice always ready for questions and great sales men

Truly a great experience! Paxton made the experience easy and smooth!! Will give them my buisness again!

Very nice people to deal with.

It was a very positive experience. Have not set the furniture up yet but the salesman was very helpful, so was the mattress manager.

Mike was awesome! Walked in, told him what we were looking for, he lead us to it right away. Left happy!

Jameel was so helpful and honest he helped get what we wanted

Salesperson was friendly, knowledgeable and able to help us find the item needed.

Shopping for a loveseat at Ashley's was easy with Bryan guiding us through the process. He helped us find exactly what we were looking for and made the arrangements for white glove delivery and setup.

My experience with Ashley was good 😊,they were a great help with what I needed.

Bryan, our salesman, did a fantastic job. He showed us all the features. Demonstrated the durability of the furniture. And led us through the entire process. Great job!

Worked with Bryan Salazar and he was very helpful and provided great customer service. Thank you Bryan!

Paxton was very helpful with finding a good mattress for my new apartment, this is my first new mattress and he was very informative, professional, and easygoing! I didn’t feel pressured and had a wonderful time. Man deserves a promotion for sure!

Paxton was amazing to work with and I can’t wait for the delivery!

Great I knew what I wanted Paxton was helpful explained and showed me the features. He went over the contract and was ready to answer my questions. I was very pleased with everything. And really loved the location it was convenient and closer to my home. San Marcos

Alex and Bryan were very helpful regarding our furniture selections and considerations. Alex assisted with questions regarding fabric considerations for new couches and information about mattresses. Bryan assisted with closing a deal on a new mattress. They both deserve consideration and commission.

Javier the sales Associate was very informative, professional outstanding customer service

I had a great experience doing business with Ashley. The only thing I didn't like was the price inconsistency between the website, and the store. We got Belvoir Sofa. The price is $799 on the website. Same product is listed on the sign for $900 at the store, while on the paperwork is $950. I found about the difference between the price due to financing just later after we closed the deal. I still recommend Ashley because of the quality of their products. They just need to communicate the price differences in a better way and keep them matched at the store.

Sales were fine, easy to work with and gave plenty of time and space to decide. Pickup in New Braunfels didn't work as described, no method to contact except driving 40 minutes and hoping it will work. Bought 2 pieces one is great second required 2 calls to repair 2 different issues. First repair time is 2 weeks out, second repair will be scheduled after parts arrive.

Great customer service

Paxton was great! Thank you for the great service!

Very helpful and knowledgeable about their products.

I wish i could give 0 stars . This place is by far the worst experience I’ve ever had they’re not honest about pricing and everything is falsely advertised. How is a product priced for 1399 but total is almost 2 grand when I asked for a lower price I got an excuse about inflation and they don’t negotiate like that. But then call 30 minutes later to agree with the original price I asked for this place is terrible now I see why there’s hardly any customers here.

We had a wonderful experience at Ashley's, as usual. I must point out that our sales person, Javier, was excellent. He told us he had only been there a month, but he was very knowledgeable, extremely kind, helpful and outstanding. He is definitely a keeper for your business.

Jay was very helpful. He asked questions about us and then made suggestions on what might work for us.

You better have some money, I walked the whole store and found nothing reasonable

This is my 2nd purchase with Asley furniture and I am very pleased with the service I have received from this store. From the moment I entered their door I had nothing but the best service from the employee's. I purchased a bedroom set for my son and the quality is very good besides it being beautiful. One happy customer. They aim to please.

Everything good salesman great .no pressure,my only concern is we bought are furniture on this past Saturday and delivery date is February 28th it's coming from new Braunfels 10 miles away?

Excellent customer service. Paxton is awesome!

Jay was great. He knew everything about the bed and was very knowledgeable. That knowledge helped us to purchase a Tempur-pedic and a base. Javier was right by his side doing a great job as well. Thank you Jay and Javier for the Wonderful experience buying our new mattress.

Michael and Jay were awesome. Great Customer Service.

Jeff was great I helping us pick out the perfect couch for our living room.

They had the piece we were looking for and the salesman James was friendly, professional and efficient.

I had the pleasure of working with sales associate Abby, and I must say she exceeded my expectations. She was incredibly accommodating, never pressuring me into a purchase, and understood that I needed multiple visits to the store before deciding. Despite initially not being sold on a couch she recommended, Abby's expertise and patience won me over during our discussion. I now realize it's the perfect fit for me. I look forward to returning for more items, especially given Abby's ability to customize people to their bedding/sleeping needs.

I loved how Jameel and Jay listened to me in my wants/needs in a mattress.

The prices are reasonable and sales lady Abby was a great help.

Javi was great! Easy process:)

The associates were very friendly and helpful. We got a spectacular dining set at a great price. Thank you!

Excellent service, and I truly feel like I got great quality furniture, with protection, for the best possible price. Corey on the sales floor, and their sleep study team took the time to help me customize exactly what I needed for my bedroom, living room, and guest bedroom. They surpassed my expectations!

Great selection. Cody was most helpful. Easy transaction.

Abby was great! She was helpful and knowledgeable. The process was very quick and enjoyable. Looking forward to the delivery of my furniture.

James C. was awesome. Jay was great too!!

Wonderful sales person! We were looking for a very specific piece of furniture. Even though they didn't have what we needed we were always treated with curtesy.

The sales associate who met me at the door had very little experience and didn’t know how to use the tablet system that he was using. Therefore, even though I knew exactly what I wanted and walked right to it, it took him several trips somewhere to talk to somebody and finally come back with a manager to initiate the sale. Then he left and eventually came back with yet another manager and there was a good bit more paperwork, ID verification and delay before I was able to complete the sale and leave. Very inefficient and unprofessional.

Cory at the San Marcos store was very friendly and knowledgeable. He found just what I needed. I would recommend him to anyone needing furniture. We had such a good experience today. Thank you

Great service and easy no pressure browsing. Love the bedroom suite we found!!

I worked with Jay on picking counter stools and he helped me find the right color and answered my questions without any problems. He was very patient with me. He also worked with me on pricing and was very kind. He directed us to different types of furniture as I requested and he gave us privacy to shop and discuss what was in the store. The experience was great and also fun. I would recommend shopping there. Before I bought the barstools, I looked both online and around town. The stitching on the stools was very nice, and most other places did not have the nice stitching. I enjoyed my experience.

James was very helpful in helping us find what we were looking for

Our experience from walking in the front door to picking up from the warehouse was excellent. Our salesperson, Jeff, greeted us and brought us right back to the recliners. He explained the difference in material, cushioning, and workmanship. He even got us a great discounted rate on one we hadn’t coke in to look at but my husband liked it the best. Thank you. We’ll highly recommend y’all to any of our friends in the market for furniture. *****5 stars!!!!! WELL DONE😎

Service is always important, everything was very good, excellent service, and the seller was very willing to help you. All very well

Excellent customer service, Mr Hammad was very attentive and patient.

Shout out to Michael he is wonderful very enthusiast and was able to help me find what I needed less Take than 30 minutes

Pedro did a fantastic job. Loved our experience

Love this place!!! San Marcos Ashley is the best The assistant manager is the best

I had excellent service from Alex at the San Marcos TX store. I placed my order with him by phone and email. He was quick to let me know which of my products were unavailable and gave me alternate options to help complete my order. Alex was super helpful in helping us get delivery organized. We really appreciate all the quick texts and emails to help us get furnishing our house started.

Alex A. patiently showed us couch after couch and let us choose what was right for us. No high pressure sales techniques. When we return to Ashley we will request him personally to assist us again Thanks Alex.

Cory, my salesman, was friendly, knowledgeable, and competent. He assisted me in purchasing the perfect product for me at a great price

Fast service and got an amazing deal. Will be returning for the rest of my furniture needs.

Enjoyed the shopping process and our sales rep was very friendly and helpful.

Jay was fantastic. Very professional and knowledgeable.

Quick, friendly, priced tight.

Abby was great, felt genuine. We did spend quite a bit there on a new living room set and dining table. Overall it was a positive experience, I would like to see a definitive delivery date, it'd be helpful in planning the removal of existing furniture.

this place was by far the most amazing store i’ve been too me and my boyfriend hate shopping but we made the right choice in going in ashley’s at first we were there for a couch now we’re bringing home a new temper pedic bed micheal jay and jeff were single handedly the best salesmen i could’ve asked for. we have terrible communication my boyfriend and i so it’s usually a struggle to communicate our personal wants yet with micheal and jay the made us feel as if we were talking to extensions of ourselves the we’re also incredibly well mannered and hella informative these guys know their stuff! All the while Jeff whom wasn’t even helping us was offering to keep us hydrated the whole time i understand this may not seem like a lot too the average person but when you see how welcoming these guys are and willing to work with you on your specific needs rather then oh this is what you should buy this is most definitely the place for you! The welcoming smile on all of the workers faces when walking in will make you feel right at home and there’s furniture too haha 10/10!

I had a great experience. Got exactly what I wanted. Jameel Hammad was a big help. Courteous, friendly and polite.

Great service. Ashely was amazing!

Pedro G. is the best! Definitely ask for him.

Abby was fantastic and super helpful. She was very knowledgeable and spent plenty of time with us explaining everything. She’s great.

Did not like swivel recliner. Delivery persons were in a hurry to drop off recliners. One is not straight.

Sales people are great but they sell you a $6000 bed that isnt in stock and after a month of still having only one of the two mattresses I cannot get a human on the line or a call back from the warehouse to to give me an update

Within 2 yrs my $7,000 furniture is junk. What a total ripoff. Made of partial board. I would of been better off with lawn furniture

The buying process at the store was good but the delivery was a disaster! My merchandise was damaged and not working. I called Ashley's in less than 3 hrs after delivery to inform them and asked for a delivery of working merchandise and they set me up for a repair. After spending over 7k I want NEW not REPAIRED merchandise that's what I paid for.

Not buying just looking

Ask for Jay! He was the absolute best & very helpful. Found the perfect couch for my apartment!

The experience I had at first was the not so good. The first set I received was a sofa recliner and a love seat recliner. The 1 set was very uncomfortable compared to the ones in the store. I could feel the wood, the springs, and it had a few defects. My husband and I purchased this set back in Sept. I didn't want them but due to accepting them I was told there was nothing I could do. Even the managers at this store were refusing to assist me. Until 1 day we made contact with a wonderful gentleman by the name of Alex. He has been with us through this crazy journey and has not left our side. He's the only one who showed he cared about his customers and will go above and beyond to help you out no matter what it would cost. Other sale people are just worried about the sale and after they make the sale they don't care. Once u accept the product and you don't like it you will have a difficult time. I finally in Dec have received my new sets. Without Alex by our side helping us out I honestly don't know what I'd do. I am now one happy customer and will always recommend him to anyone and everyone. He will always be my go to at this store. If you are wanting anything from Ashley's look/Ask for ALEX. Thank you Alex for everything I really appreciate everything you have done.

Very helpful

Jeff was very helpful, He got me a great deal. Even matched the price online. I will be purchasing more in the future.

My salesman Jameel Hammad was fantastic. With his decades of experience he walked me through two complete options for living room furniture including table and rug options. He addressed every concern I had with viable and attractive alternatives and had the patience of a saint. It was such a pleasure working with a real professional after losing so many in today's marketplace. Kudos to the store designer, the showroom was very inviting. Thanks Jameel!

Corey helped me find the perfect dining table and server for our home. He is so genuine and kind. Love the San Marcos location!

Chandre was new but very professional. Excellent service

The store in San Marcos has a larger variety of furnishings on display. The salespersons were very friendly. Our salesman was extremely patient and helpful. He addressed all our questions and showed us the many possibilities of the items we were asking about. So attentive.

My salesman was wonderful, he was very informative and courteous, professional . Thank you.

Very nice store; great selection of furniture; helpful sales people that are very knowledgeable and not pushy; we'll go again!

Corey was very helpful and patient in helping me to find the right Dining Table and Chairs. Very happy and looking forward to the furniture arriving soon.

Jay Garcia was awesome! Thank you for all the help. Will return.

I do not recommend this store. This store will make unauthorized charges on your account. When I received my second statement, there was a charge for almost $300. I never authorized this charge and haven’t bought anything to warrant this charge. Someone in that store charged this amount to my account. I’ve been fighting this charge with this store, their customer service & synchrony bank. I’ve never had this problem with Lacks or Rooms To Go. The employees are only courteous when selling the furniture after that they are rude. The employees will flat out refuse to help when questioned about the unauthorized charges. The customer service number says, “go to the store”. There’s so much run around. Don’t shop here! Avoid what happened to me.

The gentleman that delivered my couches up 4 flights of stairs did an amazing fast job. They were careful and very respectful! They went above and beyond, considering my couches barely fit up the stairwell, to make sure my delivery was successful. They treated my property with respect and had great attitudes.

Corey and Jay completely misled me in the purchase of the Tempurpedic mattresses. I was under the impression if it didn't work out I could return the mattresses and that is not true.

Forgot my mattress on the order.

Store had amazing selection of furniture and our salesperson, Jay, was the most professional and helpful person we have ever dealt with. We will most certainly return here for more furniture. Thank you so much for helping us, Jay.

Hanna Hanna was a great help and he took care of us getting our new sectional for our living room

Great customer service!!

Shop somewhere else! This San Marcos store charged me something on my account without notifying me and 2 months now I am still battling them about this charge. This is very shady! I have never had this kind of trouble with Rooms to Go. Check your monthly statements, make sure you are getting charged correctly.

Michael Rodriguez was such an amazing help to me in finding and purchasing the perfect table and chairs for my cottage!! He was very courteous, met me at the door, and showed me several pieces to choose from. This store has a huge selection of items for your home. From beginning to end, Michael was a huge help! I high recommend to all that when you go to this store, to ask for Michael Rodriguez!

Big beautiful store but the salesman wouldn't let me walk around without asking every 5 minutes if everything was fine. Then we had 2 other different sales man trying to get us to try their mattress section. We didn't even finish looking at everything because we felt they were just following us.

Would not recommend to anyone. We were so excited for our first big furniture purchase for our new home, and this experience could not have been more disheartening. Choosing the couch was easy - but once you sign the paperwork and agree to payments/financing, level of service drops tremendously. Our sales guy didn't correct the address that he typed wrong, after I called it out and requested that it get fixed, and that made for a disaster. I could not get a single human to fix the mistake, and still don't have confirmed delivery information. They send you text prompts that tell you to call the store, only to soon be made aware that no Ashely store has a working phone line. They take your money/credit, and then could care less about what happens after the fact. Actively researching how I can cancel the purchase without fees or fines. This is insane and possibly the worst customer experience I've ever had.

Corey did a great answering all of our questions and knew when to back off and give us time to talk.

I don't know where all of these so called good ratings came from. This place is horrible with customer service. They have my money and I still don't have a product. I've asked several times for a refund and keep getting the run-around. Going to the Better Business Bureau and then to WOAI Trouble Shooters

Salesman was very patient and helpful!

Lovely salesperson, Abby. Easy to work with. Lots of beautiful merchandise in store.

Vary nice staff, not once did I feel pressured into a sale. They let us take our time and think things over till we were ready to purchase.

I was pleasantly surprised with my trip to this location today. My partner and I walked in just to browse for a new bed and after working with Abby along with some help with Jay and Troy we went ahead and got an amazing deal on a new mattress set. Abby was fun to talk to and had answers for all our questions. She was able to help us with financing and get everything to a price we liked. We couldn't have asked for a better experience.

Abby was fantastic to work with and knowledgeable about the product. She along with her supervisors Jay and Troy were able to get us a great deal with easy financing on a new mattress and adjustable base! We just stopped in to look around and are so happy we were able to leave with the deal we got on our new furniture. We definitely plan on returning here whenever we need to furnish anything.

Nice well arranged store

Walked in and was immediately humbled by James Clark. Described exactly what I’m looking for and he brought me to the perfect couch! He’s very personable, you’re not just a transaction. Thank you for all of your help and I hope your move to Georgia goes smoothly!

Ashley Store in San Marcos, Texas is new to our area but fully furnished with amazing products! The Store Management and Sales Team are experienced employees and work as a very effective team, assisting one another for the very best customer experience and results. Abbey, Michael and Troy were all involved in meeting my daughter's and my own needs and desires. I highly recommend you go in and meet them- we are committed Ashley customers- and this was our second wonderful experience with the firm in 2023!!

Cory was beyond expected! My transaction was over the phone. He price matched the online price which saved me almost $300.00. Even made delivery smooth and convient. So polite and helpful. Sherry Russell.

We had a great experience with our salesman James. He was very helpful and gave us great advice on our purchase. Thank you so much for everything James!

I'd like to thank the staff James Clark at Ashley Furniture Homestore in San Marcos, TX. For his time, his attention to my needs, his detailed & attentive knowledge of the products I was looking for and for being such a kind & friendly individual. I would definitely recommend you to visit their store in San Marcos, TX and ask for James Clark if your looking to purchase new furniture or accessories for your home or office needs. Thank you again James

Ashley Store San Marcos is the best store to get furniture by a mile. If you go ask for Pedro, he helped me a lot and is super nice.

The salesman Pedro was very helpful in helping me find the right couch. The price was affordable and I was able to get a recliner with the money I saved.

Alex was well informed and knowledgeable of the item we were looking for. He carried himself professionally and was very patient with our selections. He showed us multiple items to choose from. I was very pleased with his work ethic and the knowledge he had,

Great service!

James C. was absolutely priceless! He helped us decide on a new bedroom set and even helped sketch out where best to place the furniture in our house. Very knowledgeable and patient- would definitely recommend him for your furniture shopping!!

We had a great experience! Abbey was very knowledgeable and was a tremendous help. The service was top notch, and we will totally return in the future to fulfill our wildest lazy comfy cozy furniture needs. Can't wait for our new couch! Holla holla holla!

Friendly service, found what we needed. Thanks so much!

I purchase the dinning tablet with my credit card, so I told the sales person that I didn't want the protection plan, so he said ok that he would take it off from the price, but when I got home I noticed that he still charged me for the protection plan and didn't appreciate that. He also told us that the chairs were dark gray, but they are black, not happy at all!!!

Abby Rogers helped me out at the San Marcos Ashley furniture store. I went in and was going to walk out because they didn't have what I was looking for in store, but I showed them what it is I wanted online and they matched the price and helped me finance a sectional couch as well. All and all their customer service and process was quick , kind and helpful. Abby did a great job and didn't mind all the questions nor all the extra work I was putting her through! Go in and check it out.

We were welcomed when we walked in, given a brief explanation of the pricing guide and left to browse in our own without any sales pressure. Abby was close by for questions.

Corey was a great salesman to get me what I needed.

The salesman I spoke with was helpful in finding a product I liked and more importantly a product that was affordable for me. He was also absolutely hilarious and told us many hilarious stories about his mother and his family 10/10 would shop again

Salesman Jay took his time to explain and ask us questions concerning about the mattress we were buying. Allowed us to compare and make a rational decision. Thank You soo much for your time and hospitality.

Jay was great, showed us around but gave us room to shop and broke down the options with financing.

I had a great experience and found just what I wanted. Can’t wait to get it.

James Clark was excellent. He listened to what I needed and helped me make a quick decision. I definitely will be back.

James Clark was awesome with all the questions I asked him

The people at Ashley furniture store were so helpful and they really helped me get the exact couch that I fell in love with 10 out of 10! I will definitely go back! They have beautiful furniture to chose from with very helpful staff.

I was in need of a new couch and Troy not only recommended the Midos, but I ended up with an entire new Livingroom set. Beautiful store, wonderful experience!

Jay Garcia was very helpful and knowledgeable about the product I purchased. A very great buying experience with Mr. Garcia. I would definitely buy from him again.

So friendly and patient

James was very helpful. Good quality furniture

Horrible! The sales people were deceptive, aggressive and pushy I got credit approval but won’t be buying at this location! The sales person was awful and was condescending. He also made fun of another sales person by stating he had autism. I have a son with autism. He also submitted an order with out my permission and with out my signature And ran my credit with another lender with out my permission The sales team was rude and unprofessional Done with Ashley! I ended up buying dorm Rooms To Go

I had an opportunity to look at all options añd.felt I was treated fairly. I see this as a really good store.

Honest review! Had the best experience today with our sales man James. He is very knowledgeable about the mattresses and furniture. He made us feel at home and never rushed the process. Really nice and helpful people at the San Marcos location.

Great experience. Their employees are very nice. I appreciate when they just let you walk around see what you want they are available for questions rather than selling you things. I strongly recommend this store for their great customer service on site

Sales person Jay Garcia was very helpful. He checked on us several times and answered questions. He was very friendly and took his time helping us.

ALEX WAS GREAT WITH EVERY DETAIL AND GAVE US A WONDERFUL EXPERIENCE. THANK YOU!!

Great shopping and buying experience. Our salesperson James was very helpful and knowledgeable. We will be returning to finish out the rest of the rooms in our new home. Thank you James for all your help and input in helping us find just what we needed.

Thanks to all the guys for making us feel important with our needs!

Everyone were very friendly and helpful. Enjoyed doing business with them.

Hey Alex was a great sales rep an great on getting me a good deal. Recommend to any one on getting new an great quality furniture 👌 👍

The service was excellent

They did really well. We had everything already decided before going in so everything went smooth.

Alex was so helpful and friendly!!! He was so patient with me while I changed my mind a thousand times. Pedro was also a great help as well!!

The saleswoman Abby was very patient and helpful with our purchase

Very nicely laid out store. Staff are knowledgeable and very professional. They have zero interest financing and delivery.

The team made it a pleasant experience while shopping for furniture

I just wanted to shout out James Clark. He made shopping for furniture fun. It’s always great to hear another opinion to give confidence to what you are trying to accomplish. He helped set me up. I recommend you use him to help with your next project.

All the sales people were awesome

At 6:41, I got a text stating the delivery guy would be here in 45 minutes. That surprised me because it was supposed to be from 10 - 1. So I didn't take a shower, I didn't make the kid's breakfast, I didn't go to the store - all the things I was going to do before 10:00 because I had taken off work. Then your company would send follow up texts saying a new time, a new time. They showed up at 10:20, which was fine but why all the dishonesty for over 3 hours that kept me from doing anything?

Our salesperson was super friendly and gave us a great price.

Thanks to Ashley furniture we now have a new couch with recliners plus a new mattress. Troy Meyer was helpful and patient during our decision making process during both visits to the store.

Alex went above and beyond on providing me a budget friendly mattress while providing valuable information. He showed me all the different mattress types and guided me through the whole process. He was able to find a mattress that was comfortable for my lower back pain while falling in between my budget. I strongly recommend going to him for help finding a mattress to fit your needs.

Was in and out very fast. They were super friendly and had me all set up with a delivery date within 30 minutes.

The store is nice, great selection. The sales process is a little wormy. We purchased a bed, mattress and base. The bed was not delivered as expected. The base was malfunctioning the day after they dropped it off. After a series of back and forths, we finally wanted to just have everything returned and get a refund. They told us all sales are final. Nice customer service. We also went with the 0% financing option and they sent the first payment request prior to even having all the issues resolved. We will not be going with them again.

Customer service was outstanding! The staff there at that particular store location was extremely courteous! Also, they were speedily and attentive to our questions and needs. Overall experience…amazing!

Jamaal Gave incredible customer service. We didn't expect to walk away with anything and ended up with the perfect sofa. All employees were kind and helpful.

Thank you for the great service and the great selection of furniture. Alex Alejandre was sooo helpful and great! He answered all my questions and had a great demeanor. Thank you Alex!

I had a fantastic experience here! The staff, especially James, was incredibly helpful and knowledgeable. James went above and beyond to assist me in finding the perfect furniture pieces for my home. The store had a wide selection, and the quality of their products is exceptional. I'm thrilled with my purchases and the excellent customer service I received. Highly recommend this store for anyone looking to furnish their space with style and comfort!

Troy is the best salesman ever! We had a great time chatting and never felt pressured. We would definitely come back and find him again if we need anything else for our new place.

What a fabulous store! I’m so glad Troy was able to help me with the mattress of my dreams! 😴💤

Purchased a sectional sofa from Ashley in San Marcos and wanted to modify the configuration from the showroom to fit our home. Something got lost in translation and when it was delivered, realized it was too big due to an additional love seat when we wanted a single seat. Immediately Called the store and then corporate to try and trade it out but was told that the store manager hadn’t approved. Tried calling back but didn’t get a response. Several weeks have passed and now being told they didn’t have a record of it and because we didn’t respond/resolve within 72 hours there’s nothing they can do. Terrible customer service and will never shop or buy from them again. Only out for the sale and not in trying to establish repeat customers. Also, don’t purchase based on the price of the showroom floor. The website is up to 40% cheaper.

Alex was soo helpful and definitely liked his customer service and wasn't pushy.

Staff was great! Ended up coming back and buying my whole bedroom set thanks to Troy. Nice and knowledgeable!

This is a shout-out to one of the salesman here in San Marcos. Thank you Troy! This was my first time visiting a furniture store without my parents so needless to say, I came in with lots of questions and felt completely lost. I was tended to as if I were family and made to feel like he really cared about my purchase. I recommend any college students trying to furnish their apartments this school year to visit and ask for Troy!

Stopped in quick just to get a look at the new store in town and I was so impressed! Troy greeted me and was so helpful. I'll be asking for him each time I come back!

First time buying from Ashley’s and experience was smooth and easy. Ordered our bed and got it in a week. Did have something missing whenever we received our bed but let our sales rep Alex know and he was able to resolve it for us ASAP! Thank you Alex for helping us with our bed purchase!

Corey was especially helpful finding us a lot of options for what we needed. When I noticed the price on the piece I bought went down the day after I bought it, he was able to get me the discount. Great service!

James Clark is a fabulous designer! He spent quality time with us to understand the details of our living room and what size furniture would be a good fit, as well as our style to assist us in making a good choice not solely based on comfort. He also had good ideas about decorating accents, different arrangements of the furniture, and unique options for a large space next to our fireplace that we hadn’t thought of. We look forward to receiving our furniture soon to see the end result!

Nice new store, friendly employees, good assortment of furniture options. James was especially great to work with.

Excellent service, and excellent staff!