Ashley Store Spring, TX (Woodpark Shopping Center)

Awesome experience and Stephanie was the best store associate. Thanks so much for the great hospitality!!

Craig Buckley assisted our family in purchasing new living room furniture. He was extremely helpful and knowledgeable. Amazing customer experience!

The manager took excellent care of us and we felt he was genuine and caring. I will be recommending him and your furniture store highly to friends and family.

Very enjoyable experience! Jonathan was very helpful. We will be back for living room furniture.

(Translated by Google) When I went to this location to look for a dining room, the sales agent didn't even know what to offer. Then the manager's assistant came and offered me a dining room that we liked and we bought it, as did the insurance company. They were not accessible at all when we went to pick up the dining room. and the chairs were stained, I returned to the store to ask for the information on the insurance we had acquired and they made me wait for 45 minutes. Now the insurance company comes to my house and they don't even clean the chairs. Terrible service (Original) Cuando fui a esta locación a buscar un comedor el agente de ventas no sabía ni que ofrecer ,después vino la asistente del manager me ofreció un comedor que nos gustó y compramos al igual que la aseguranza ,no fueron nada accesible cuando fuimos a recoger el comedor y las sillas estaban manchadas ,regresé a la tienda para pedir la información de la aseguranza que habíamos adquirido y me hicieron esperar por 45 min . Ahora la aseguranza viene a mi casa y ni siquiera limpian las sillas.Pesimo servicio

We had a great experience at Ashley Furniture! The sales associate was fantastic—he truly listened to what we were looking for and provided thoughtful suggestions that fit our needs. His attentiveness and professionalism made the entire process smooth and enjoyable. Overall, excellent service and a pleasant shopping experience!

The team at this store is outstanding. Knowledgeable, courteous and attention to detail set them apart. I highly recommend this location.

Billy was great and very patient with us 🤭 we had a lot of choices to make. Great experience!! Thank you!!

Beautiful quality furniture at great prices. Very attentive and friendly staff. The purchase was seamless! I highly recommend Ashley for your furniture needs!

Craig was legit and knew his stuff when it came to sleep science and mattress selection. Couldn’t pass up Black Friday deals. 5 star experience

We shopped for a new sofa at Ashley Furniture in The Woodlands. Our sales person was Michael and he was attentive and answered our questions. He was knowledgeable about the sofas and tables in the store. We are short statured and some of the sofas were too deep or too big. We did find a nice sofa that is very comfortable. Michael was not pushy but was efficient and enthusiastic. We are eager for the sofa to be delivered. The delivery fee is quite hefty and we were not expecting it to be so much.

Our sales guy today, LaDelle was very informative, professional and spent time with us. I think the buffet / server we bought will work perfect. Top notch salesman. The sales guy, behind the counter comment was a little rude however.

Great customer service!

I had a great experience working with Stephanie here! I came in with my 3 year old and she was super understanding to my daughter and helpful to keep her entertained while I chatted with Stephanie! I went in just to see a bed for my daughter and was keeping an eye out for a couch. Stephanie showed me one and I was shocked to find something that would work for us! I came back after measuring at the house and Stephanie was great getting the order together! We got a great deal working with her and I ended up texting her the next day to add to our order a dresser and bookshelf - she had the order ready quickly and was sooooo kind through it all! Thank you Stephanie - you are fantastic!!

Rugs - great selection & prices. Current sale ongoing...worth visiting the store. Great staff...ask for Craig!

Good service

We had a great experience with Tim! He was helpful and informative but not pushy. We are excited for our new dining table!

DO NOT SHOP HERE! They are such a scam. I recently went with my grandmother to re-purchase items that we went to another location for but unfortunately had the same issue happen to us. We worked directly with Evan Corn who we made aware of our horrible experience at a previous location and was reassured it would be different with him. We genuinely thought he would look out for our best interest throughout the transaction. We simply reordered some items and when we were done, he wanted to add on a mattress protector for us stating that it would be $12 (when Bedgear is usually $100+) in installments with our credit card that we had gotten previously approved for through Ashely. It was too good to be true, but he repeatedly told us that it would ONLY be $12 and I made a joke stating that I could pay that cash and take it home however I couldn’t because it was part of a promotion since we were financing. Well, just like our previous one experience, the same thing happened when it came to delivering our products. We scheduled the delivery AND confirmed it only for them to text the morning of our scheduled delivery: It's Ashley Homestore! Are you ready to schedule your order? Reply 1 to schedule. Reply 2 to exit. Reply STOP at anytime to opt out of these messages. Like this was already confirmed for delivery, why am I getting this text? Do they not realize that we have to take the day off of work in order to accommodate for these deliveries since Ashley cannot even provide a schedule timeframe for it? I proceeded to call the store to reach Evan numerous times and every time he apparently was with a customer therefore we cancelled the entire order! I came to bring back the mattress protector which had not even been opened/ used and they denied me stating that things like this cannot be returned. Evan of course didn’t make us aware if this and now we are stuck with a bill for $140 since sneaky Evan thought it was appropriate to quote us $12 for it to sell it to us but behind the scenes discounted the furniture so that he can sell it to us for that price. This was told to me by another manager there. Please go elsewhere because here you’ll definitely be taken advantage of

Good selection of furniture and Kyle our sales person was super helpful

Steve was pleasure to work with cut us good deal, made the whole process smooth.

FURNITURE INFESTED WITH POWDER POST BEETLES that EAT THROUGH THE FURNITURE AND PUT YOUR HOME AT RISK. Bought a whole bedroom set, including a mattress. 8 months in, we see wood dust on top of our clothes. Looking closer, there was wood dust under one of the nightstands and behind bed frame. We went to the store and STORE MANAGER ADVISED TO REMOVE BED SET FROM HOME IMMEDIATELY move it to the GARAGE and call customer service. We called and followed all steps. They said someone will contact us in less than 24 hrs, since it was an urgent matter. We had to put everything in the garage ourselves! No one could come to disassemble the bed frame and move the whole set out. We called a pest inspector, fearing for the home and he confirmed the furniture was infested with POWDER POST BEETLES. And that it came with the furniture. $800 treatment was quoted. Filed the claim through Ashley’s portal, as manager instructed us, she even said they would do an exchange and apologized greatly. Walked the floor store with us and we picked another set that had different material. But had to wait for customer service to authorize it. Sleeping on the floor, 24 hours go by and customer service never calls back. We stopped by the store again and manager said customer service had to authorize the exchange and we had to wait. We call customer service and after being on hold 3 times, Vicky says, “we don’t cover bugs”..”sorry”. Asked to talk to her supervisor. After being on hold again, she said “no supervisor is available”. It is totally UNACCEPTABLE. DO NOT BUY FROM ASHLEY FURNITURE, their furniture is INFESTED with POWDER POST BEETLES that eat through the furniture silently for months and JEOPARDIZE your home’s structure and they won’t accept responsibility and won’t do an exchange or refund. Getting a lawyer. See photos from empty dresser sitting in the garage with 12 hours of new dust in them. LAST PICTURE shows one of the drawers with what looks like previous beetle damage being restored before we purchased it . UNBELIEVABLE!! UPDATE: After spending several hours on the phone with Customer Service Representatives, answer was…we only guarantee for 72 hours after purchase. We are in total shock. Don’t buy anything from them. We have no bed after only 8 months.

They were very nice, and gave me a good deal, very understanding and supportive, Billy is the best!

Yes! Michael did a great job! He helped but did not hover! He would recommend an item and let us talk about amongst ourselves. He also helped us find the best price for our purchase! We walked out extremely satisfied with our purchase and with the customer service!

Craig was wonderful and very informative.

The sales staff were very nice, patient and courteous. We purchased basically for furniture for the whole house including the bedroom. However, my issue with Ashley is the delivery. It’s been nine days and we have only received some of the furniture purchased. According to the automated center, it’s advising the rest will be shipped in eight weeks. waiting nine days seems like an awful lot of time to wait for furniture

Avoid shopping at Ashley Stores in person due to deceptive sales tactics, misleading discounts, and inflated in-store prices compared to their website. Sales representatives pressure customers, and supposed discounts are used to cover up higher prices. It’s better to browse in-store if needed but make your purchase online, where the same items are often significantly cheaper.

Deceptive Sales Tactics – Avoid Ashley Physical Store I visited Ashley Store with my family yesterday, and unfortunately, the experience was frustrating from the moment we walked in. As soon as we arrived, a sales representative started following us and wouldn’t let us browse the furniture peacefully. He kept bombarding us with questions, making it nearly impossible to focus. I was there with my wife, our baby in a stroller, and another child, and despite telling him multiple times that we just wanted to browse on our own, he kept insisting on hovering. About five minutes later, an assistant manager named Sherry approached us, offering a supposed discount of 25% to 30%, which was the only reason we decided to stay and keep looking. We ended up spending over an hour considering various pieces, even though the prices seemed high. I was willing to go ahead with a purchase because of the promised discount. However, when it came time to check the final price, things took a turn. The prices on Sherry’s system were almost double what was displayed in the store. I had calculated the total price for the items we selected to be around $5,400, so with the discount, I expected to pay about $3,800. Instead, Sherry told me the original price of the items was about $10,000, and after her “special discount,” I’d be paying $6,000. This made no sense—the system prices were much higher than the store prices I had seen. It was late, so I told her I’d check prices and return the next day to see if her manager would honor the discount. The next day, I called Sherry, and unsurprisingly, she confirmed that the prices in the store were already discounted but were higher than the website prices. She mentioned they could match the Ashley Furniture website prices as a “price match,” but no additional discount would be applied. I felt completely deceived. The “discount” they offered was just a cover for raising the prices. This kind of sales tactic is dishonest. They also pushed zero-interest financing, which made me realize they’re banking on customers not noticing they’re paying inflated prices because they’re focused on the low monthly payments. I was paying in cash, so I could see the math clearly, but I imagine many people who finance don’t notice how much extra they’re paying because of the misleading discounts. For anyone considering a visit to Ashley Store, save yourself the hassle. The physical stores and the Ashley Furniture website are run by different companies. The website has the same items for less, sometimes even 20%, 30%, or even 40% less than what you’ll find in-store. If you must, visit the store to check out the furniture in person, but I highly recommend purchasing online to avoid their shady sales tactics. I wasted over an hour with my family, canceled an order from another store thinking I was getting a good deal at Ashley, only to discover they were trying to charge me much more than I expected. I absolutely do not recommend shopping at Ashley Stores in person.

Tim was so helpful and understood exactly what I was looking for! I’m excited for our new home additional.

I recently had the pleasure of visiting Ashley's home furniture store I-45 Spring location, and I must say I was thoroughly impressed with the wide selection of high-quality furniture for gaming they offer. The showroom was beautifully laid out, making it easy to envision how each one would look in my home. What truly made my experience exceptional was the assistance I received from Salesman Quinn McClendon. He was incredibly knowledgeable about the products and took the time to understand my needs and preferences. Quinn went above and beyond to help me find the perfect pieces for my space, offering valuable insights and suggestions along the way. Not only did Quinn make the shopping process enjoyable, but he also ensured that I got the best deal possible without any pressure tactics. His professionalism, friendliness, and expertise truly set him apart. Overall, my experience at Ashley's home furniture was fantastic, thanks in large part to Salesman Quinn McClendon. I highly recommend both the store and Quinn for anyone in search of quality furniture and outstanding customer service!🙏🙏

Upon purchase of our couches and warranty, Ashley Furniture has been extremely unhelpful on any claims to help repair our furniture. We purchased a 5 year warranty and was promised that it would cover any damages of the next 5 years to help keep our couches looking brand new. In the first year, we had to make 3 claims because the frames were breaking and coming apart causing our cushions to sink drastically. 1 repair took over 6 month and 3 visits for them to come to the house to fix it properly., Now after the first year, Ashley does not honor the warranty and has a 3rd party company handle all repairs. This company does not cover everything that Ashely covers. So now I have a 1 1/2 year old couch that dips largely in the middle and now I am being told that Ashley wont help at all with the warranty. Because of how awful the service has been just to maintain one couch, we will not be shopping at Ashley anymore and don't advise anyone else to as well. The quality does not last and the warranty will not help.

Worst experience ever. I dealt with a salemans named Stephanie Kinnear. I’ve had problems since I placed the order, went to the warehouse not once but twice & wasted my time and the movers time. Sslesman doesnt answer the phone, and salemans lied to me and told me everything was available for pickup: After she recieved my payment, she came back and said it wasnt available. I dont give Ashley a bad rating but Stephanie definitely would get 0 stars if I was able to give her 0 stars. Salesman acting like she dont want to cancel my order so I can get a refund and make the purchase somewhere else. DONT RECOMMEND.

I really appreciate the quality of the product and the professionalism of Ashley operator I worked with

Sherry and her team are outstanding. They helped with all the questions we had and made our purchase very smooth. Will definitely shop here again. Thanks, Usha

Steven was amazing had such a great experience at the store even recommended my in laws to go see Steven at Ashley’s in the future

The sales person was exceptionally professional and courteous. Took her time To try to help me find exactly what I liked.

Quinn was amazing and super helpful. Extremely happy with my experience

I thought we were being treated great while we were there. Once we left and read the fine print and found out the facts, we knew for a fact our sales person lied right to our face. It was very disappointing. The price for our couches were good. We will see what’s happens upon delivery.

Had a great visit to Ashley Furniture in Spring. Timothy greeted us as we came in offered to help, we were just looking for a second time and he said he would check on us in a bit. Timothy came over after about ten minutes and offered more assistance. He allowed us space and made us feel comfortable. Offered to move Furniture around to help us on a decision. Over all an outstanding sales rep we ended up buying some new Furniture and had great savings with the Labor Day sale!

CRAIG WAS THE BEST SALESPERSON, ASSISTED IN MY MATTRESS PURCHASE AND PICKED OUT THE PERFECT BED SET

The Woodlands/Spring store is consistently clean, organized and merchandise is smartly displayed. All the team is friendly but Barry and Ryland are a step above. Highly recommend.

Stephanie Kinnear - 5 stars!!!

Over 2 weeks ago I purchased several furniture items from Ashley Furniture on the I-45 in Spring, TX. Following 3 separate deliveries, all of which came with either broken or missing furniture pieces, I am still waiting for all the items in my initial order to be delivered. Despite all the errors originating on their side, Ryland - the store General Manager, has displayed such awful customer service, sullying the name of a well know and respected brand. Most recently, we were advised that we would have to pay a private contractor to redeliver broken or missing items if we wanted delivery within the timeframe initially promised during purchase. This after paying a $800 delivery fee at the time of purchase. Seeing the injustice, the sales representative advised that we would be refunded at least 50% of the delivery charge. However, Ryland has now decided that he will not approve any delivery charge refund. Desperate to receive the furniture for our new home, we payed our own delivery charge to have the critical items such as beds and chairs delivered after so many delays. However, one of the items (which arrived broken in a previous delivery and had to be returned) came with the wrong legs, a total mismatch to all the other pieces in the set. After being told that Ryland will reach out to me to discuss next steps, I have received no phone call but a text message from the sales associate advising that I have to go online and create my own ticket to get the legs corrected. Am I crazy or are these people crazy? Not to mention, the bed frame that was delivered was sent with temporary rails until they can figure out when the real rails can be delivered. The joke is, the temporary rails don’t even fit so the mattress is sitting on the floor 😩😩😩 I would love to cancel the whole order and send everything back but guess what…no returns!!! This has been the most frustrating experience of my life and I will tell anyone who will listen, Do Not Shop At Ashley Furniture!!! The primary concern is getting your money and then they bail. No one cares that you actually receive the correct items or help when there are delays or errors. RUN!!!!

Billy was great and went above and beyond to get our deal finished

Great service, very helpful.

Great place great deals and a wonderful amazing man by the Babar he help me pick out get stuff for my home and kitchen

Our salesperson was very knowledgeable and efficient in assisting is with getting out purchase completed

Worst experience ever! Kyle Fritts is dodging our call on the day of our delivery and no other person from the store contacted us that the dresser we have ordered has been changed for the delivery date. We have received a confirmation after purchasing the dresser to have it come on the 31 but then we received another text this morning to change our delivery date. We had our time wasted because we specifically took the day off to wait for the delivery and the assembly but was not notified by anyone about the change. When we called the Ashley furniture number from google the sales rep immediately sent us to another phone number as she found out we were not purchasing anything new. When we finally found a customer representative that was able to assist us with a refund we did not receive any sort of email confirmation about the refund and could not figure out the right card number.

Steven is absolutely amazing. He is very professional and makes sure you receive what you want for the right price.

Great place for furniture Salesman was low pressure Waiting on delivery

A very comfortable and relaxing purchasing experience. Tim was very professional and understood our needs. Thank you. We’ll definitely be back for more.

It has been a horrific experience getting furniture with this store. I ordered a grey wood bed and on the first delivery received and upholstered headboard and the rest of the bed was wood. The box springs were damaged and not the right size. By the way the order was placed by the manager of this establishment and you would have thought it would have been inputted correctly. I submitted a claim for the box springs which was disregarded there was no follow up and when I called they had no documentation of the claim. My husband and I went up there on multiple occasions to fix the matter and was told everything was taken care of. After 2months of back and forth we received the correct bed to only find out the box spring issue was not resolved or inputted into the system at all ! I don’t recommend shopping at this location.

We had such a fantastic experience at Ashley Furniture in Spring. Our sales associate was Stephanie Kinnear. After we entered the doors, she quickly asked us what we needed today. She was very pleasant and upbeat. She also provided her honest input on our selections. She has an excellent eye for decor. I have been to this particular Ashley Furniture but was not provided the type of help I received today. We entered the store with bar stools on our list. But we ended up purchasing bar stools and a cabinet! Thank you Stephanie for your help today!

Was tricked into opening a credit account here when I didn’t want to by being told it was just a “pre check” to see what I qualify for. By no means would I have given my info if I knew it was going to open an account no matter what. I left not buying anything so now I have a credit check ding on my account for no reason thanks to their salesmen

I will never purchase an Ashley anything every again. I purchased a dining table and chairs - one chair broke within the first 6 months - and a large couch, who's cushions broke down after a year and it's incredibly uncomfortable to sit on now. These people will lie their butts off to sell you an overly priced piece of furniture. They will promise you a deal on a warranty that you can use at any time for any reason, but you will not be able to do that. The furniture they sell you is cheap, uncomfortable garbage that breaks down after 1-2 years. Just long enough to be out of that warranty. Go with a company that doesn't hire employees on commission. Commission simply means the business doesn't care enough about quality, but about quantity. Find a business that isn't full of cutthroats and liars.

Great customer service and buying experience. The staff is very helpful and knowledgeable.

Ordered a very nice living room set April 19th, paid in full. I have yet to receive any product or been informed of an accurate delivery date! Communication has been absolutely horrible. The delivery date has been changed 4 times and each time I had to call Ashley’s for the update. I’m still waiting on a new delivery date. I’m so disappointed and afraid that I will have to just cancel and go elsewhere. Hopefully they don’t stall on my refund as they have been on the $250 they had promised to refund for my trouble 3 1/2 weeks ago!

In the store, FANTASTIC customer service. I was in several times before buying my furniture. ALWAYS greeted immediately & salesperson immediately available. Each one was knowledgeable, courteous, patient, kind. But SERIOUS problems with warehouse & delivery service. Bought a sleigh bed, box spring, mattress, two pillows in March 2024. Delivery delayed over & over. Given different & weird reasons. Received text in early June bed would come June 29. Didn’t receive any message later that bed was really coming. In meantime I had gone back to store & bought sofa, chair, pillows. Told those would be delivered June 28. On June 26: Received call & was told all those couldn’t be delivered because I had paid using their “financial assistance” program (I can’t remember name of that service.) Pillows not in yet, & because I was using that program, two deliveries not permitted. Only one. But I had paid with credit card! I said. Told I had to call store so correction could be made on computer. Phone number of my store not available online, only some kind of central number. Called wanting phone number of my store. Only 3 options: (1) Buy furniture; (2) Warranty; (3) Extended warranty. None relevant. Tried (1), then second hoping to reach actual person. No person on (1). Person at (2). Lovely lady. She tried to call store. Twice no answer. Her second try: Hang up. Finally she actual salesman. Couldn’t be transferred. So I had to call him. He said he would call me back in an hour. That was 10:30. I called again at 2:20. Said he’d call back in 30 minutes. Didn’t call. At 6 received text that furniture WOULD be delivered June 28. On 27 I went to store. Are sofa, chair, pillows REALLY coming on 28? What about bed on 29? I LEARNED warehouse waiting on bed pillows, so bed delivery couldn’t be made. Other salesmen shouted to us bed pillows NEVER delivered, had to be taken from store at purchase time! So bed had been at warehouse since March because pillows—which salesmen said were never delivered—had not arrived at warehouse!!! But pillows would never have been delivered to warehouse!!! Dreadful communications problem & lack of common knowledge among all Ashley employees. Then discussion about combining deliveries. No-no-no, I said. I didn’t believe people at warehouse & delivery service capable of combining deliveries! First delivery made June 28. Outstanding delivery men! (99 degree weather, my elevator too small for sofa, they carried it up 4 floors to my apt.) Today is June 29. Wondering if second delivery will actually be made? So now I’m waiting, worried. . . Despite these many problems I’d actually go back again. Love my furniture, the salespeople, delivery men. But would be terrified about when furniture would actually arrive. They need to provide phone numbers of all stores on website so a store can be reached by phone. Need to provide more options when calling that only number (available online) so relevant options provided PLUS a human being can be reached. Need to train everyone so they ALL have the same information about how different departments work, AND what does & does not come to warehouse & what must be taken from store at time of purchase. But keep those salespeople at store. They made me feel important & welcome each time I visited store. Ashley has the potential to become an outstanding furniture store. I just hope it can get its act together.

Craig was very knowledgeable and professional, he listened to my needs and addressed every one and recommended the beautiful porter set for myself. Will be back and send family and friends his way.

Maya was fantastic with helping me find what I needed. She was very knowledgeable and waited patently with my decisions. Maya should get a raise because she is phenomenal.

Great store and excellent customer service. Timothy Perry was amazing to work with. He was patient, kind and so knowledgeable. What a terrific experience. We are very pleased and will shop there again soon for some other amazing pieces. A+++++

Stephanie was amazing again as my salesperson. Chris made the financing Ezpz! Thank you both so much!

My wonderful experience at Ashley was truly amazing the sales man Mr Steven was very professional he welcomed me the moment I walked through the door of course he introduced his self and the rest was all business he truly understood my concern of what I ask of him what I love that he allowed me to walk through and take my time on looking for my lamps and the fact that he keep a big smile on his face he was truly a business man just to say I was truly blessed and gracefully with everything I am looking forward to receiving my order and looking forward to doing more business with Ashley and the fact that Mr Chris was a amazing person to wrap up the deal

Would give ZERO stars if possible. Absolute worst customer service I have ever experienced. First and foremost, our sales associate, Steve, struggled immensely when it came to basic math in trying to figure the discounted price of the couch we were purchasing. Multiple “what if” scenarios that all ended with different final prices in which none made sense and were all different. Given that my husband works in finance, he tried helping Steve out and was still argued with saying that his math isn’t right and that we’re not understanding what he’s doing. We were given a promise date by our sales associate for our sectional that was paid in full only to have Ashley never schedule our delivery then turn around and take pieces out of our order fulfillment to fulfill another customers order causing us to receive a partial delivery with the connecting wedge piece on back order over 2 weeks past our promise date. Sales associate defers to store manager who you cannot reach because the phone number goes straight to the automated system. There has been no effort to be proactive in letting customers know their orders are being pushed back or providing a new promise date. Warehouse, supervisors and other employees have no remorse for breaching contracts with their customers and taking peoples money without fulfilling their portion of the contract and repeatedly stating “there’s nothing we can do about it”. There is no urgency, diligence, dignity or consideration when it comes to this company. I will never again spend a single hard earned dollar of mine on any product from Ashley furniture. Absolute waste of time and money.

I went in the store today and I wasn’t quite sure what I wanted, but Evan was a big help. He showed me where some of the things that I wanted were and then he left me to look around the store. He didn’t hover, but he came back to check on me. It seemed like he was magically there when I needed a question answered. I came in the store feeling kind of down, but when I left, I was on cloud nine because Evan was such a help. I would recommend his help to anybody because he was the first person that spoke to me when I walked in the store and he explained everything where I understood what I was getting. Kudos to Evan.

The attention was excellent

Stephanie Kinnear was incredibly helpful. Great staff, furniture selection, and pricing.

If I could give 0 stars I would. Been a long time customer of Ashley furniture and never had a bad experience until now. The location in spring was set to deliver my couch on Saturday the 8th of June. This was scheduled on may 28th. After being notified the couch was on its way at 6pm and would be there in 15 minutes they never showed. Called customer service and was told nothing they could do to make this right and it would be there on Thursday the 13th. Today is the 13th and they just called to let us know the couch is now on back order. We will never do business here again along with our family members. By far the worst customer service I’ve ever experienced. Y’all suck.

If you are in the market for any kind of furniture go see Kyle in Spring. You will not be disappointed!

They have excellent furniture, a wide variety. There staff is amazing and Evan was outstanding answering all our questions going over options and seeing up our delivery date and time. He really shines and i hope he gets some recognition for his knowledge he has

Zeena was absolutely wonderful. She provided excellent customer service and went above and beyond to take care of me and my wife. If you are looking for someone that’s going to listen to your needs and help give you the best experience, you need to check her out. She is located at the Spring store off of 45 and Sawdust Rd. Thank you for everything! Keep up the great service!

Great place.

Friendly staff at this location. Unfortunately this was the only positive aspect. I have shopped at Ashley’s for about 7 years now, this will be the last time. Furniture was scheduled for delivery about a month ago. An incorrect piece was delivered and one piece was missing. The delivery people were unhelpful, the representative at the store was unhelpful and the customer service rep was also unhelpful. The missing piece was eventually scheduled to arrive yesterday, and was confirmed through the automated scheduling system. The piece did not arrive and, when I called, the person who helped me said the route which included my delivery was cancelled, she was unable to find a reason. Then another scheduling request came today through their automated scheduling service for later this month, over 1 month after the original delivery date. When I requested an earlier delivery date, the person assisting me stated it was never scheduled for yesterday despite me sharing a screenshot and email of the confirmed delivery date and time window. Hoping to get the rest of my furniture at some point.

Very helpful! Great and attentive service.

Steven Batts is your guy! I called this afternoon to see if they had a tv stand on display. Unfortunately they didn't BUT, he hooked us up with a fantastic price and service! We will definitely be coming back for any future furniture needs with him! Thank you so much Steven! I hope you get a pay bump asap if you havent recently! You deserve it! Thank you so much!!

Tim was exceptional!

Zeena was the Sales Associate that helped me, she was fantastic!

Steve was great to work with from the minute we walked in the door until the final signing. We'll done, sir!

We went to several different furniture stores and ended up choosing to buy from Ashley’s due to the amazing service…. AND KYLE! Right off the bat of walking in Kyle welcomed us (NOT OVERWHELMING) with a friendly greeting and pointed us in the right direction. He was knowledgeable, professional and extremely easy to talk through our buying options with. Our buying process was also extremely easy. We were able to pay for couch and get out within just a few minutes. BIG PLUS!!! As we checked out we had the manager say hello and several other sales associates thanking us for our business. Could not recommend this store enough, but even more so KYLE FRITTS!

Great experience. Evan was extremely helpful.

Did not feel comfortable with prices and business practices.more expensive and did not find value and service was not sincere

Steven is a great person, making him a great sales person. Do yourselves a favor and pay the man more and keep him at your store. Not enough like home out there. Doesn’t matter what we bought. It matters that my wife and I will keep coming back. Thanks again Steven Go Bears. Jeff and Tina Dewing

Steven is a great sells man if your looking to buy anything from Ashley furniture Steven is the guy to go with he will help you out with what ever budget your working with and make things happen.

Michael was wonderful. He was extremely knowledgeable and helpful in the process. I can’t wait to see the furniture in the room.

Patrick and his manager were extremely helpful, friendly and accommodating. I highly recommend visiting them for all your furniture needs.

Steve was a great help in getting us a great kitchen table and coffee table

Had the table that I wanted .Easy .

Steven was patient and very helpful. A great experience and I will be coming back for my bedroom purchase.

Great explanation of details by sales person and a great plan to purchase with no money down and the ability to change the order.

Don’t buy the warranty, trying to get my couch cleaned a warranty a they are telling me I’m not covered after 1 year. What a joke!

Worked with Stephanie and we had a great experience. She was very nice and helpful with our purchase.

Helpful sales person, efficient, and was able to place an order for furniture in no time at all.

Steven was big help, had us get in and out. If your shopping for new furniture he is definitely the one to go to.

Great customer service. My salesperson, Timothy processed my purchase very professionally and quickly. I will be returning to purchase other items I really liked.

My experience was far from fantastic. My husband and I went in with the intention of purchasing a couch for our home but all that quickly changed after some time with your employee, Steve. We specifically told Steve we didn't want our credit ran or to take out any credit card but instead he decided to take things into his own hands. My husband and I now have 2 hard inquiries on our credit report. He had us putting information in for what we thought was so we could do the 60 month financing but instead he was, without our consent, running our credit through other companies. We're grateful we ended up leaving but extremely upset that we couldn't get the couch we were so excited about. We're highly disappointed in our experience and will never return to Ashley's.

If I could, I would give this place a -10 stars. Do not purchase anything from this store. So, when I went in it was all pleasant and everything. Was able to pick out the furniture we wanted and everything. Up to this point the store associate, John, had been helpful. Went and filled the financing application and stated I was approved for X amount of money for my purchase. Ok I didn't use the credit because there was no need. It wasn't until we got to the paperwork that things looked suspicious. Some random guy come and sits at the table and says hi my name is........ to which John responds he is from ACIMA. PLEASE WHATEVER YOU, DO NOT BUY ANYTHING THROUGH ACIMA. ON YOP OF YOU PAYING TAXES ON YOUR PURCHASE, EVERY TIME YOU MAKE A PAYMENT WITH THEY CHARGE YOU TAXES ON THE PAYMENT YOU ARE PROCESSING WITH THEM!!! THEY ARE A SCAM AT ITS FINEST. But that is a different story for a different day. I was upset because in finance area they DO NOT EXPLAIN ANYTHING AT ALL. Took my paperwork and almost 3 weeks later I get my furniture. Delivery was horrible!!!!!!! Not the Delivery guys themselves but how Ashley Furniture handled the delivery. It is just an overall disappointment!! Please take your business and money go somewhere at least you will get treated with some dignity and respect of communication. EXTREMELY AWFUL AND HORRIBLE SERVICE!!!!

So the whole 60 month finance thing is just not true. Me and my wife specifically told the salesman Steve we do not want a credit card or to have our credit ran. We were recommended to go to Steve as he would help us out and take care of us. Well Steve decided making a sale after hearing my income was way more important than an happy customer. After walking away from us after us telling him we would rather do the 60 month finance he has us filling out paper work that we assume is for what we asked for. He ran my credit twice through two different banks now I have two different hard inquiries on my credit report. Im truly just disappointed in his customer service skills and deceitful behavior. I hope this store can do better and find better sales people.

Great prices and friendly sales staff

Very knowledgeable, friendly and compassionate and waited patiently.

Great experience. Sales person was very helpful in selecting some great Furniture styles for my homes . Explained all the purchase options very well.

ASK FOR ZEENA NAZNEEN. I am a very private particular person. I have been observing this store for months. I finally decided to do business with the woman who displays class, sophistication, elegance, and pride in her job. She gives you the ultimate experience as a caring sales representative, and I could not have asked for anyone better. The visit from start to finish is UNIQUE very informative and accurate. Every product I was interested in she was knowledgeable and asked questions to understand the needs and comfort my entire family was seeking. That is what blew me away. She did not come off as an order taker, nor did she have the car salesman approch. She was very meek yet confident, and my wife loved her. We took up quite a bit of her time, and she did not rush us to take another guest, This made us comfortable in spending money and time with her. I am a busy CEO here in Houston, and my time is precious, ZEENA NAZNEEN made working with a box store worth every moment. I would definitely pursue her to be a representative for my company the second she decided to switch careers. Thank You Ashley for employing such a genuine, honest young lady. Her qualities are rare. My family and I appreciate everything she helped us with. 10 stars.

Ask for Zeena!! She is geared toward customer needs, and has an eye for interior design! She knew what works well in my house, and works to put together a good deal for her clients! Additionally, she made me aware of a furniture option previously unknown to me. Furthermore,she is willing to show a wide selection of options. Finally, she has a great personality that connects well with customers.

I had a great experience with an employee name Zeena . She was amazing! I will definitely recommend the location to everyone looking to buy high quality furniture. Zeena is kind, approachable, with a lot of patience with the customers.

Great chair

Ask for Zeena!! She is geared toward customer needs, and has an eye for interior design! She knew what works well in my house, and works to put together a good deal for her clients! Additionally, she made me aware of a furniture option previously unknown to me. Furthermore,she is willing to show a wide selection of options. Finally, she has a great personality that connects well with customers.

We were greeted by Michael Brown, who has a great personality! He gave us our space to be able to browse through the store with ease and was very pleasant throughout the visit. He worked with us and allowed us to swap chairs on the dining set we purchased and made the whole experience very easy and effortless. I will definitely make sure I look him up for my next purchase.

I always have loved Ashley Furniture. It last for years.

The only reason I rated one star because I had to do the review my sales Rep Steven Batt I came in looking for a couch and living room table and a rug I came at 5:38 I picked out everything got back with Steven he ran my credit I got approved with Acima but I didn't find out I didn't get approved for Ashley until I spoke with the guy from acima Steven didn't tell me i didn't get approve through Ashley and he was sitting and looking at me the whole entire time I didn't won't to go that route so Steven then ask me to fill out a form for me to get approve through another company by this time it is close to 8:00p.m I'm sitting and waiting on Steven to let me know he never come back I get up to walk around he's assisting another customer finally his manager walks over and say oh you didn't get approved he didn't ask me if I a had different option or maybe pick out a couch lesser than the one I picked out I told the manager he just left me sitting here he didn't come back that's horrible customer service I spent all that time there and didn't get anywhere oh let's not forget I had a hour and half drive to drive back home my time was definitely wasted and customer service was horrible and the manager didn't care at all I have done business with Ashley before the customer service was great but it wasn't at this location I wouldn't recommend anyone to shop here

We went into Ashley furniture over the weekend and we were immediately greeted by Patrick. He was incredibly friendly and helpful with finding us our perfect couch for our new home.

The service here was excellent, top notch, and carry professional!!! My man Michael hooked me up with a chair on clearance and I had no issue moving it back home at all!

All sales persons should be like Steven. Came in for desk left with a desk and new living room set.

Michael Farrel on 45 North Going Woodlands provided us an outstanding customer service. You can count on him.

Michael Farrell showed excellent customer service with helping me find furniture

Steven Did A Excellent Job I Highly Recommend If Your Looking To Acquire Top Notch Furniture.

I was literally on the verge of procrastinating another week before purchasing my couch. I was looking for a change after I sold my previous one. I ended up at another furniture store for a piece I’d seen a week earlier (2 weeks without a couch). It was the perfect size but I knew there had to be something else out there, something better that would suit my needs. Because I had worked with Steven before, I stopped at the store and asked for him; he immediately went to work for me. I cannot put into words how incredibly ecstatic I am about my pieces, how glad I am that I didn’t give up, and how grateful I am to Steven. I work at the apartments right behind the store, The Falls at Borough Park, and this could be a great partnership. Just ask for Whitney at The Falls=}

Steven was our sales rep. We called him yesterday about a recliner that we saw on there web site. He said they had them in stock. We went today and purchased the recliner Steven was great. Very professional. There store is very nice. All there employees that was there was very nice. (We was there between 11 and 12 am) We will definitely go there again!

Amazing customer service!!

Took too long to complete our purchase from saleswoman. At the end of the purchase, great customer service from the manager.

There are not enough bad words in the English language to truly convey how we feel about Ashley! We were lured in by the advertising and good pricing only to be deceived. We found a mattress that was like sleeping on a cloud and an adjustable base to go with it and paid more than we've ever paid for one before. It was delivered a few days later and was the worst nights sleep ever, it was as if we slept outside on the driveway, both waking to sore aching bodies. We went back to the store that evening to double check and see what might have happen clearly it was not the bed we laid on in the store there must be a mistake but the labels were the same and the showroom bed was still very comfortable and nothing like what was delivered to us! They said "no one has ever had this problem before maybe it was mislabeled or defective but the way it works is you have to keep it for 30 days before we can begin a return/replacement process". Are you kidding 30 more nights of this, "we will try and accelerate it to our manager and you can call this number and try to talk to them about it". No one will do anything for us until 30 days has passed. This is the worst customer service I have ever experienced they do not care they are too big to worry about one customer and are completely indifferent to our situation. This was our first and last purchase in an Ashley store so pleased don't get fooled like we did and drive on by!!!!

A 5-star review for the manager who handled a very unpleasant situation quite professionally. A 1- star review or even a 0 review for the sales person who worked with us. We bought $2k worth of breakfast table for six. The sales person kept going back and forth on his word. Very unprofessional and accusing us of wanting to get the dining set for free. A shameful behavior and very disrespectful. I wouldn’t name the person here but kudos to the manager who profusely apologized for the staff’s behavior and honored the deal that was first agreed with the salesman. Anyway, we have bought furniture previously from Ashley and definitely buy again.

My recent experience with Ashley Furniture at the Restaurant Row location in Houston/Katy has left me deeply disappointed and dissatisfied. As my family and I embarked on the journey of furnishing our new home, we had high hopes for finding quality furniture and a positive customer experience. However, our visit to Ashley Furniture shattered those expectations entirely.Upon entering the store, we were immediately drawn to a beautiful sofa that seemed perfect for our living room space. Excitedly, we explored the various payment options presented to us: monthly financing or a cash payment with a generous discount. Opting for the latter, we made our purchase, including a 5-year warranty for damages and white glove delivery.Sadly, the troubles began as soon as the delivery team arrived at our home. Far from the promised "white glove" service, the delivery was marked by disrespect and carelessness. The team traipsed through our home with dirty shoes, blasted loud music, and showed a complete disregard for our property, causing damage to our door frames in their rush to complete the delivery in one trip.To make matters worse, upon unpacking the furniture, we discovered that our sofa was riddled with flaws. The wood frame was broken, resulting in visible holes and scratches on the fabric. The cushion covers and pillows were stained and dusty, indicating poor storage conditions prior to delivery. This was not the quality we expected from a reputable furniture retailer like Ashley Furniture.Seeking a resolution, we contacted our sales representative, Alex Castillo, to be met with a shocking response: "ALL SALES ARE FINAL." It was disheartening to learn that this crucial information was buried in the fine print of our receipt, conveniently disclosed only after the purchase was made. The lack of transparency in Ashley Furniture's business practices is concerning and undermines the trust of customers in our community.Despite our efforts to find a solution, the customer support team remained adamant about their no-return policy, leaving us stuck with a broken sofa that didn't even fit our living room space. Even when presented with the opportunity to exchange for a larger sofa at a higher price, we encountered resistance and a blatant disregard for customer satisfaction.The final blow came during a conversation with a store manager, who callously remarked, "This is a million-dollar company, if you don't buy again, someone else will." Such dismissive attitudes towards customer concerns are unacceptable and reflect a lack of respect for the community Ashley Furniture serves.In the aftermath of this ordeal, I cannot recommend Ashley Furniture to anyone with good conscience. While their furniture may appear beautiful, the lack of transparency, poor customer service, and refusal to address legitimate concerns have deeply disillusioned me. I sincerely hope that Ashley Furniture will reconsider its policies and prioritize honesty, respect, and customer satisfaction. Our community deserves better.

If I could give this place a triple zero review, I would. This is by far the worst customer service I've ever experienced. They wasted my time only to find out, this store is a joke. Please go elsewhere. There are options where they value and care for their customers. Last week, I visited their store with my parents. We were quick as I was exhausted and called it a day.My parents knew what they wanted, so I was in communication with the sales associate through text message. I did some research and came to find out the store was overly priced. I am willing to spend, but not stupid to fall for ridiculous sales pitch and overly priced furniture. I let the sales associate know that I went to another furniture store and being that I want to help him earn my business, I asked if they were able to price match. He shared that they guarantee 100% price match and the store manager approved the price(I have all the proof). We agreed and I let him know that I will be by the store to pay for the bedroom set. I wanted to buy my parents dining table, tv stand, sectional for their loft, and even considering buying them the Tempur- Pedic. Well, being that I was excited with the price match, I was really considering getting them the Tempur-Pedic too. I wanted to surprise my parents.Today, we went back to Ashley and it was a mess. John was the sales associate I originally dealt with, but he was busy so another associate jumped in to help. He knew who we were and his approach, "You guys are back". Now, a customer is back is a good indication that they are very interested to make a purchase. I think Tommy was his name. I didn't pay much attention as my observation was heading the wrong direction. Not surprised that I was right and the sales associate now quoted me double of what I was told. I let him know that John quoted me a different price and rudely cut me off and said, "Just tell me how much he told you". He left to get John and returned with the store manager. I was surprised that the store manager told me to go buy furniture elsewhere. BS explanation, tell you one thing and just lied, no apologies on their end, just UNPROFESSIONAL! When I shop, I dress comfortably and not glamorous. I dress for comfort and not for show. That's when you know if the store treats customers fairly. The store manager should receive training to treat all customers who walks in that door fairly. Never judge someone based only on what you see on the outside or only on what you perceive. He probably didn't think I had money to spend. I have so much respect for my parents that I didn't want to make a scene. This manager spoke to me as if I was at fault and a stupid kid. Sir, I may look very young, but I am in my late 40's. Professional and successful. It clearly explains why most of the reviews here are very similar. Imagine having a store manager as incompetent like the one I dealt with. He just let a good customer leave like it was going to be the customer's loss. He couldn't even look at me on our way out. The fact that he did not even try to talk to me and see what he could have done. Instead, he told us to just leave and take my business elsewhere. Upper management should further evaluate the store manager's skillset and competencies. Take the reviews posted here seriously. Don't be surprised if your competitors are doing better than you. You drive your customers away. I will never shop at any Ashley store ever again. Go to the neighbor competitors. They were professional, pleasant, and accommodating. Thanks to you they made a good sale and I was very happy with our purchase. For y'all new in TEXAS, keep searching and google will provide you more options. STAY AWAY FROM THIS PLACE!

I must express my extreme dissatisfaction with my recent furniture purchase from your store. Every aspect of the transaction, from the sofa cushions to the overall quality and assembly, has left me thoroughly disappointed. The sofa cushions I received are of shockingly low quality, a far cry from what was on display in the showroom. The variance in quality raises serious concerns about the accuracy and consistency of your product representation. Moreover, the delivered furniture does not match the dimensions of the floor samples. This lack of consistency has caused significant inconvenience in my living space and adds to the overall disappointment. The assembly team, presumably overburdened with a high number of deliveries, performed below acceptable standards during my delivery. The rushed assembly resulted in a noticeable decline in quality and attention to detail. This experience falls far below the standard I expected from your store. I hope you take this feedback seriously and take immediate steps to address these issues to prevent others from facing similar disappointments.

Stephanie Kinnear was amazing. Very professional And helped me pick out exactly what I needed.

Great customer service!

Ben was very knowledgeable while choosing which couch options were available for our area. We are very pleased with his help and excited about our purchase!

Michael helped us with a dinette set at the Woodlands store. Very nice, polite and got us a better price than the website listing. We will definitely use Michael again the next time we need furniture.

Beyond the fact I liked the product we felt Adriana made the difference. Her extensive product knowledge coupled with her professional salesmanship and wonderful personality made the difference. She definitely knows how to provide great customer service!

I am speechless with customer support at Ashley’s provided by sales person Mr Ben Pham! A true role model for ideal customer service rep! We end up buying much more than we intended initially, at mutual satisfaction:-)!

If I could give no stars I would. We walked in ready to buy 2 bedroom set & NOBODY, not ONE person asked if we needed help or greeted us. Is it because of the way we looked or were dressed? maybe! I dont know but was very disappointed. Get better workers

Had a great sales person that was very helpful and did great all the way through.

You guys are awesome and friendly, i do appreciate your all help

May cancel purchase- Upon arrival we were greeted immediately by the friendly salesman. We let him know I had been pre-approved and were there for a couch. My husband and I were browsing through the couches while he was entering our information into his tablet. Things were going fine until we decided on the couch. Then his tablet quit working properly AND the posted price was different than what was in the system, so we got the manager involved and everything went down hill from there. We were in the store for 2 more hours while they tried to rectify the situation. They each kept calculating different things on their phone calculators asking “what if” scenarios that involved discounts on the incorrectly posted price, which still put us at a higher balance, then if we just got the correct price; almost as if they didn’t understand math. At one point the manager tried to sell us a discounted lamp but couldn’t get that to ring up properly either. We ended up paying full price and have to go back to get the “big managers” approval to refund us the $600 from the system price.. All in all, we left the store completely frustrated and felt like we had gotten scammed. If when we go back to get the $600 refund, anymore shadiness comes up, we are canceling the purchase. As soon as we left I said, we should have just walked out from the start of the incorrectly posted price that they couldn’t honor. Lesson learned, but I will never go to Ashley again, even if this transaction works out.

Not only did the store delivery guys damage my floor and try to hide it, they sent unfinished product, and the assemblers tried to hide damage to the bed frame… We bought their extended 5 year warranty- which includes a credit for monies not used during the warranty period. We did not use the warranty- so we put in an order for the equivalent about a month before the warranty redemption purchase time frame ended. Four months later, and I’m still going into the store and calling 1-2 times a week trying to get my order shipped… all because the manager didn’t fill the paperwork out correctly for the credit to be applied. So instead of solving the issue, they come up with different excuses and blame others… which is convenient since as a consumer, it is nearly impossible to get ahold of anyone above a store manager. Ironically- this review was prompted by my visit to find out if they have fixed their error or not.

nothing special, disappointed looks cheap vs the prices being charged.

I had purchased a $1000.00 sleeper sofa from Ashley Home Store in The Woodlands, Texas. When it was delivered it was discovered that it would not fit through the door of the room it was meant for. The delivery guy told me that we could call the store within 3 days to have it picked up and returned. We called the store and they tell us it cannot be returned since I signed for the delivery. Our thought was to return it and exchange it for a bit smaller sofa. They are not being very helpful. We are getting the runaround. My next step is to contact the channel 2 defenders!

In summary, my resent experience with the store's was ended with disappointment. Two weeks ago, I visited the store and purchased three furniture items, one of which I was unsure about. The salesperson assured me that I have 30 days for return policy. After a lengthy paperwork process, including signing documents about delivery conditions, the items were delivered without issue. However, later that evening, when my family and I inspected the items together, we realized that one of them wasn't to our liking. I contacted customer support to inquire about returning the item, only to be surprised and disappointed to learn that returns were not accepted. I wish I had been informed about this policy at the time of purchase to avoid this situation. Overall, while I am satisfied with the furniture, I am disappointed by the lack of transparency regarding the return policy, which has left me feeling deceived.

Horrible service , I would recommend people not come here to buy there furniture. First, I bought 2 mattress and adjusted base since November, they only delivered 2 mattress and missing the adjustable base. Until I tried multiple call to check up the missing item. They said it can be delivery in March . Now they sent email to delivery the adjustment base but they didn’t bring upstairs and installed for me while I’m pregnant could not bring bevy stuff. I asked them do it for me but that said no. Second is the financial , they said paid in 3 months without interest, but when I look the paper again . It took me pay extra $200 plus amount I paid for 2 mattress and adjustment base. Just waste your time and money if you come here.

The hospitality at Ashley is very welcoming. The sales associate was very patience, professional, and knowledgeable. I am a big fan of their furniture.

Horrible staff including managers. Staff doesn’t know what they are doing. Lying about issuing refunds. I went up there twice about my refund because salesman Steven Batts doesn’t know what the hell he is doing mixing up delivery dates. If I could give this store 0 stars I would!

Adriana was the best sales person ever. Never rushed us or made us feel like she was hovering. The perfect balance of making sure we had support but the space to do it at our leisure. The variety of items is good and priced fairly for the quality they are. On a personal note I am happy a company like Ashley would be progressive and not require their employees to covering their tattoos and allowing them to express themselves. It shows they value their employees and allows them to be genuine and not fake.

Zeena, the best customer service ever! Offer different methods of communication. ... Make it easy to get help. ... Respond quickly. ... Build a culture of caring. ... Create multiple touchpoints. I would highly recommend!🙌🏼🫶🏼

A received a store credit from a previous Ashley purchase that became available to me on 1/12/24. On 1/20/24 I visited Ashley store @ 25403 North Fwy, Spring, TX 77380 and was approached by sales person Steven. I had already picked out the 2 items I needed from online and informed Steven what I wanted to purchase. I was also aware before arrival that I had to spend a min of $500 even though my credit is for $400. So I found an accent table to bring my total to $500. After hours of Steven trying to enter the info in the system he finally got it “submitted” therefore I should receive told receive an update on Monday. Monday 1/22/24 comes and no response from Stephen so I texted him stating that I found another accent table that I may want to exchange for the one I seen in store and let me know if it was in store for me to see. I receive no response via text or call from Steven acknowledging my message. On Thur. 1/25 /24 I called Ashley store back between 2-12:30pm and Kyle answers, he tells me he will look into the order and give me a call back around 4pm (no call). I call the store around 6:50pm and was told Kyle went to get gas the gentleman got my name and number and have Kyle call me back (that didn’t happen). On Fri., 1/26/24 I yet again call the store back and Rylan answered. After asking to speak to Steven / Kyle and them not be available I asked if he could help me. He pulled up my info and said the order was not submitted correctly he will resubmit it and shouldn’t take long. So I asked will it be Monday before I know he said should have info/update by Sat., 1/27/23 but he will give me a call back. After hanging up with Rylan then Ben calls me saying Rylan asked him to call me because I want to purchase furniture (no no no). So I explain to him the situation for him to say I will let Rylan call you back. Now here it is Sat., 1/27/24 and I guess I will continue waiting. If I don’t continue to call I will not get an update. This has been one of the worst customer service experiences to talk to multiple people and no receive a true answer or a call back when I’m told I would receive one.

Why does it take so long to have repairs done to my recliner?Ashley's furniture Longview is not the place to get new furniture.Ashley's departments don't streamline together.First, is the walk-in and deal with salesperson.Second, the sale is made and people at the store has your money. they don't deal with you anymore. I paid extra for the warranty too.Third, you think you are calling the store's number and you get somewhere else.I got my chair in Dec 2023. It would take the following year to get repairs. Luckily, I had figured out how to fix the first thing that went wrong.Found it weird that the Ashley store needed to ship repair parts to my apartment before the repairmen would arrive at my apartment. Now I got this big weighty box of whatever, I haven't open yet in the livingroom.Dec 18, I noticed my chair had another problem, something I definitely needed help fixing.I called and got a friendly voice. They had me send pictures via text messages and a work order was made.Jan 7, I am wondering when will the repairers make their way to my place to fix my chair.I got the corporate office this time, same number dialed. I was informed that the first work order was not entered correctly. New work order was filed with another later date of them getting here to fix my chair.At the same time of THIS, I'm getting texted the SAME protocol. what the heCK?The customer is supposed to confirm that a solution is in the works and I am not able to confirm. The same protocol comes up: "Hi you need help" "Let us help you" "Send pictures via text". AGAIN RIDICULOUS.How do you not have my furniture's serial number in YOUR records? Why do I have to flip my chair over to find the serial number to give to you? Ridiculous.This happened today 01-27-2024, while I was looking for places to fill in a review.Here's another "pass the buck". This is their online chat:I would have loved to help but unfortunately, this is to be taken care of by a different team because we have only information on online orders and I am unable to do this for you. At this moment the team is unavailable but I can share a number for you to call them directly so that you can get help and the issue can be sorted right away.Store : 903-653-1705"I am very sorry for the inconvenience, and i would love to help you, but we have only access for online orders." -no streamlining.

Horrible experience! Lack of communication and delivery of item was incomplete. Had to cancel whole order.

Timothy is the reason we shop at the Spring location. He is courteous, kind and listen to what the customers needs are, then recommend or advice.

Adrian at the springs location was a absolute pleasure to work with she help me get a recliner for me at a great price and deliver that afternoon in the rain. 💯 happy

Stephanie was patient, helpful and friendly! We came back multiple times in one day to shop and she helped us envision our room and what would look and fit best. We are very happy about the very comfortable couch we selected!

Beautiful furniture at fair prices. The saleswoman who assisted us was very personable and helpful. She was even able to get us a brand new bed for the same clearance price we were going to pay for the floor model!

Kyle is the best! Had a really great shopping experience because of his kindness and expertise.

ASK FOR BEN. Moving into a new apartment can be stressful when you're starting from scratch in furniture. Ben Pham was very understanding of what I needed to get started. He explained all the options that are available in sofas and mattress that best combat my needs. Emphasizing purchasing furniture that will eventually be moved into a future home, he provided options to keep the total cost as low as the store would allow. We settled on a few items and the following day, after thinking about the layout of the house we wanted to change out our order. Ben was graceful in understanding the need to change out items. He gladly switched around our orders and kept our cyber Monday deal from the day we originally purchased.

Great customer service.

Got my furniture from Ashly a bit costly but great quality, Jonathan was a great person and helpful who Convinced me to buy by showing me great selections suits my needs

Great service from Ben today! He offered us a great deal and didn’t try to change it. Ben is also very knowledgeable with his products. We walked out happy today and will be back with our future furniture needs. Thanks Ben Pham

I would not shop at this location or with the company anymore due to them failing to rectify a situation that I have been dealing with for well over 8 months now. I have reached out to the store manager and market level and they have not taken care of the issue even though it was approved months ago. They have shown me that the customer doesn't matter.

Kyle and Evan were outstanding during my furniture buying experience. Kyle came out in a Doctors Lab Coat and acted as the sleep doctor to assist in our mattress purchase, while Kyle crunched the numbers on our new bedroom set. The deal the offered us just bent the wallet a little more than I had hoped. But, none the less was an outstanding bargain for all we were purchasing. Great staff, and excellent furniture buying experience. I highly recommend this location for your next furniture purchase!

Today’s furniture shopping experience at the Spring Texas Ashley store was a pleasure thanks to a beautiful environment in store, professional staff conduct/product knowledge (Zeena sp.?), and reasonable prices.

The most disappointing encounter with a retailer: Ashley Home Furniture. Manager Raylon's constant excuses and poor (zero) follow-up have been frustrating. My 90 old mother was not treated with any respect, any professionalism, zero general curiosity. Has a practiced procedure not giving customer clear copy of contract, or explaining contact to and Elderly Customer. #ReporttoBBBHouston #ReporttoTXAGConsumerFraud Division #StayAwayFrom . AshleySpring #GotoGalleryFurnatureforfairdeal

great employees. knowledgeable and very friendly.

Absolutely horrible experience. The entire sales team has zero integrity or proper communication skills. Once you leave the store, you are no longer a priority. If your order is delayed, they don’t communicate with you. It’s like pulling teeth to get an update on your order or an ETA. In 1 months time, we’ve had horrible in-store experiences with Walter and Adriana. Both promised me calls back on multiple days but didn’t follow through with what they said. Sales manager, Evan, also promised me a call back yesterday and by noon today for an update. That call never happened so I called the store to inquire, yet again. I was hung up on twice once I requested to speak to Evan. Evan cowardly ever called me back I then received a phone call from Adriana stating that they were just going to cancel the order because it wouldn’t be delivered in time, despite previously guaranteeing me it would. My elderly parents will now have nowhere to stay when they fly in for Christmas and, because of the poor communication and service of 3 associates from Ashley, there is no time to make different arrangements. No one wants to provide any customer service to help remedy the situation. They would rather just take the loss instead of doing the right thing. No accountability has been taken. Just a bunch of sleezy car salesman trying to make their commission.

Great experience. Jonathan was able to help my son and his girlfriend furnish their whole apartment on a specific budget. Great service and personal attention.

Great experience

Found exactly what I was looking for and at a great price. Homestore Professional Adriana Rodezno was wonderful and soooo helpful.

Amazing customer service and quality furniture!

Steve is a excellent sales person

Extremely disappointed! We bought furniture 2 wks ago and agreed to have it deliver tomorrow since our floors were being refinished 12/2. We were told to expect a call today for delivery time tomorrow 12/16 but didn’t receive call. We called today to reconfirm delivery and apparently something happened with paperwork where it caused us to not even being on the schedule. In addition to that, apparently the purchase was canceled 12/2 , same day as the purchase?? How incompetent and disorganized they are. Of course I have been charged for these items already. I have never purchased from Ashley and this is just absolutely disappointing. My purchases have always been through Gallery Furniture. Gallery furniture has always given un great customer service. I liked the pieces I purchased from Ashley otherwise I would’ve definitely gone to where we are treated well. Ashley furniture, I hope this issue gets resolved. Very disappointed at this time.

Happy with the couch and the guys that put together were great! I did want to pass along that I'm not happy with the amount of time it took to be delivered. When we purchased the couch, we were promised that it would be delivered on the 5th of December. We had the other couch we had picked up by the women shelter on the 4th. When I was called about the delivery date I asked to speak to a manager and I was told that they would phone me with 48hrs. That never happen and I called "two" times and still never had response still to this day. Very disappointing and probably one and done with Ashley furniture for the lack of communication and the false promise date.

Please save your time and money and do not shop here. 1. These people do not care to get your business & they do not honor their word 2. They are an extremely unorganized and unhelpful. Over the course of 2 days, I have never experienced a worse customer service experience. It is a shame this store was the only location that had what we were looking for because this is not a business anyone should support. There are multiple issues we experienced, but this one by far the worst. The manager is dishonest. We were told different things from different people. We had to wait 2 hours for the warehouse to pull a piece of furniture we were wanting. We were told the previous day to our faces, by the manager, to call ahead and they would have it pulled. We called, and were denied & told we need to be in store for them to get anything from the warehouse. Got to the store, and since shipment came in they could not get our furniture and made us wait 2 hours before got it for us. We were there from 5:15 - 7:30pm. The furniture we waiting 2 hours for was damaged, discolored, and was missing parts. A complete waste of time. Getting their shipment unloaded was more important than a paying customer. The sales representatives and manager we interacted with were unprofessional and made it evident they do not care about the customer. We will never be shopping at Ashley Furniture again. For their prices, please consider taking your business to a store that will care about their customer.

Excellent service and attention from Steve! Great prices on quality furniture.

Thankful for Mr. Steven at our local Woodlands, TX location. He made our purchase quick and comfortable. Truly a blessing. Our family loves the new couch. 🙌🏽

Great store...Our salesperson, Steven, is wonderful!! The best! Great customer service on and professional advice. Furniture is giid quality and reasonable prices. Highly recommend!!

The worker were very polite and helpful and help moving my TV stand where I wanted it. Thank you!

pablo was the best in every way ! we are so happy with our furniture!!

We were charge double the price that the same items are listed on their website! Outrageous so I’d recommend not going into this Ashely store location just order off the website. I’m still shocked at this.

Pablo, the sales associate, was very helpful and knowledgeable about the products. He has excellent customer service skills.

Booked on 24 November. Promised delivery on 1 December now pushed to 12 December. So unhappy with this delivery issue

Everyone from sales to delivery was friendly, kind and efficient. I love the variety of choices and I am very happy with my chosen product.

I've always had amazing an amazing/helpful salesperson! However, today was my first time going to the Spring location. Adriana went above and beyond with helping us today! Thanks hun! We cannot wait to get our couch and recliner!

Jonathan was awesome! I enjoyed the transaction. He asked the right questions.

Excellent sale, excellent communication and delivery. We couldn't be happier.

Horrible! Worse experience ever.

LISTEN TO THE REVIEWS DONT COME HERE ! It's not a problem with the people at the store. They had good customer service when I was purchasing the furniture, of course. All my problems came with the delivery people . I had multiple pieces of furniture delivered in one week every single time they gave me a time window they failed to arrive at the correct time . One delivery driver left my $300 dresser outside of my house without a signature in the same week a different driver refused to leave my $50 night stand outside without a signature. No one's on the same page . I have different people from different departments telling me they're allowed to do things and other people from other departments saying they're not allowed to do things. Regardless of who was or wrong. None of them are on the same page and their timing was always hours off. They made me wait around for a long time. Also customer service is ok but that's it . Definitely not good . Definitely going to avoid this place .

So be prepared to wait. They were quick to take my money . I should’ve gone to gallery furniture. I was told the 17th would delivery date now all the items are on back order all of a sudden on the day of delivery. I have a house full of people coming in for Thanksgiving and furniture will not be in until after. No help from anyone and customer service has no answers. Left a message asking for a callback and surprise no reply. Worst experience ever.

Steven was absolutely delightful!! If you need a knowledgeable salesman, please ask for him!

A few months ago I rated this store low due to an issue with the warranty coverage. Ashley furniture reached out and made it right! Very happy to know they do the right thing take care of their customers.

Great customer service. Andrea was amazing. She listened to my concerns and walked around the whole store looking for what I needed. Will return!!

This is the most dishonest retail store.I am in customer service and even a manager assisted me to Rio me off.

Was helped immediately. Shown what we were looking for and scheduled delivery for this week.

I will never purchase from Ashley Furniture again! I went into the store in search of a new mattress. Was sold one and told I had a 90 day moneyback guarantee. They forgot to mention the part that the only way you get moneyback guarantee, is if you buy something even more expensive. I was also sold a mattress pad for the bedding and was told I get three in the 10 year span. Pablo, my salesman, suggested I call to get the second one so I could use it when I switch bedding and I’m doing the sheets. A month later, I’m calling the store several times and always end up with customer service somewhere. I was told they cannot connect me to the store, but they would have someone call me. After attempting to leave for messages, I decided to go to the store myself. I went in today to get a number to get the mattress pad, and was told it’s only if the mattress pad goes out, so not worth the price you pay. Again, I will never shop at Ashley again

I visited Ashley Furniture store at 25415 North Freeway. I was approached by Steven Batts whom was profession and very informative about the furniture. He let me look around to see what I liked and came back to check on me. I love my furniture Thank you Mr Batts Theresa Jasper

I had a nice experience at Ashley Furniture store Timothy Perry was professional and took time with me which is greatly appreciated. Thank you

Had a great experience. Steve made sure I left satisfied with my decision.

Great buying experience. Ben and Ryland showed us lots of options and made great suggestions. No hard sell, just being informative and helpful. They answered our questions and helped us make a decision we were happy with. We bought a sofa, love seat, two bookcases and an end table. We will definitely return the next time we need furniture.

Absolutely one of the worst experiences I've ever had, my wife and I were greeted by the salesperson Carla and she was extremely unprofessional. Not only was she never around to help, she told us basically where things were spread out and to look for her if we needed help. We have a couple of apartments that we rent and needed quite a bit of furniture so just looking around and remembering everything we wanted was not really an option, the two times we went looking for her she took forever to get to us "looking for her computer" as she said. We did see her talking to the other salespeople there a whole lot, but hey maybe that's what she gets paid to do. The employees here look a mess, some even smelled of alcohol. Needless to say we DID NOT buy here and took our business to American Furniture and Rooms to Go, both places were night and day. Do yourselves a favor and shop anywhere else!!

Great in store shopping experience even though they are a complete rip off! They do not stand behind the online prices. I paid over $1400 more than the online price. Wish I would’ve known!!

A lot of issues with delivery of our new table and chairs. It was botched causing our delivery to be an additional week.

They delivered my replacement piece of furniture but refused to take the damaged piece away. Now I’m stuck with it!

Great furniture quality and excellent staff!!

Wow wow what an Experience with Zeena today! Whoever had a hand in hiring her should be rewarded. She was not only sharp with her furniture knowledge but she was patient and compassionate with my toddler running around. I came in the store wanting a tv console and left with a bunk bed for my child and a beautiful mattress to go along with the set. Thank you again Zeena for being AMAZING at what you do. I will be back to buy more!

I appreciate how welcoming they are as soon as you walk in the door. Our sales representative, Jonathan, L, was very attentive, helpful and knowledgeable. I highly recommend this place.

My first experience with Ashley Furniture was great, Steven was super helpful and not pushy, I’m glad I went and I even got 0 interest! I highly recommend Ashley!

The entire experience was phenomenal. I told Steven what I wanted and he delivered with world wide customer service and displayed great enthusiasm. I will differently share my experience with my family and friends. Great Job

Tim was a sales professional covering product benefits and features

The staff were friendly and knowledgeable.

Pablo was amazing ! And I would recommend the Ashley in Spring Texas anytime!

Our experience with Jonathon at The Woodlands Ashley store was great. We were looking for a sectional for our new home. Jonathon took the time to walk us around the showroom helping us find the perfect sectional. He explained all the configuration options and sales details. In the end we were able to find the right setup for our home as well as an area rug. He worked hard at getting us a great price and expedited delivery date. If you are looking for an understanding and patient associate, we highly recommend finding Jonathon at The Woodlands store.

Ok so I love Ashley Furniture. We’ve used them for years, across our several houses. This time I’m finally willing to give an overall review because I TRULY understand how the sales side works and how they screw you. Let me first say, quality of furniture has never been an issue. We own everything from leather living room sets to patio sets that aren’t cheap (before we added extra chairs/couches/tables), modular living room, and the middle of the road pleather living room sets. We’re not above anything and we have been fortunate to have afforded higher end. This review is for anyone shopping here. We went in to Ashley to buy furniture. The salesman seemed to want to work with us and was great (gave me his number, etc). I had an idea of what I wanted, honestly I didn’t really have the dimensions of the room down because our room feels HUGE. We chose a living room set, he tried to push us into buying that day - I said no, I want to go home and think on the spacing - we came back the next day and we chose a couch. A giant sectional. It’s 11ft x 11ft. Price tag on it was ridiculous (like 3600 bucks, BUT they have a 25% off sale going on, whatever…) We got to the sitting down to total up our bill and I declined the $699 protection plan… adamantly. The couch WITH a discount and delivery was going to be like 4200(?!?!? I’m sorry, math please?) Ok so we get into this argument and I almost say never mind. My husband is wrangling out toddlers who are breaking the walls down and jumping on EVERYTHING, so his normal voice of reason isn’t present. I finally agreed to pay $3200 for this damn couch, out the door.. Let me tell you some salesman secrets: He told me “you’re still getting a steal on the couch, I moved the numbers up and down so you only are going to pay 2000 for the couch but I still need you to buy that protection plan because I make 80bucks on that and only like 20 on the couch, no matter the price of the couch. Oh and I took off the delivery fee.” Well done Ashley furniture. I now know how to negotiate. You marked down a couch from 3600 to 2000 and more or less forced a sale of a protection plan so the salesman was happy. With this being the first piece of furniture in my entire new home, I’m not sure if I’ll go back to Ashley or just use the new information and go next door to the competition. I’ve been duped. Don’t get duped yourself. Also, I didn’t and have NEVER used their financing service. I pay outright. Another thing to consider for your bargaining power as a customer. If the owner’s son in law sees this at some point. We’re the family that bought furniture for our second home during Covid that ended up waiting over 8months to take delivery in south tx and you gave us two free ottomans over it. I told you I’d call the next time I needed furniture but figured this was a better way to get your attention since it’s been a couple years. I still have the same number.

Great selection of furniture! Clean building and friendly staff. 😊

Easy in store shopping and financing. Super helpful employees.

Timothy was great!

My two visits were extremely successful, had an Amazing salesperson her name was Adriana she made it so easy and comfortable to deal with , Super Sweet Girl.

Sales associate was outstanding, helpful, and truly had our investment and his best interest.

This is my second experience at Ashley’s Furniture and my second enjoyable experience with Steven , Steven greeted me at the door with warmth and humor on my first visit and we went searching for paintings that I needed for my house . He knew what I was looking for , helped me , but left me plenty of time to look on my own . I was so pleased to see him on my second . I explained the color and size restrictions of the dresser I needed and he worked his magic to get me a great deal and set up delivery . People like Steven make you want to come back to a store like I just did .

Very efficient. Helpful and knowledgeable sales people. Found exactly what I wanted and bought it. Excellent delivery service available as well. Guys were great.

Save your time and $$ and go somewhere else to buy furniture. This retailer is awful!!! July 4th I purchased 2 end tables for almost $600 and 1 was delivered broken. After several calls and false promises I am not going to receive a new one. I was told first I would get a new replacement, then the company wanted to send me a part to try & repair it. Why should I have to repair a broken end table! That didn't happen , then they told me I had to donate to a charity before I would get a replacement. Well I donated it to Salvation Army. And then I was sent an email that stated they no longer have the end table in stock anymore. So now I have only 1 end table that I do not want, but of course they do not take returns!!. Ridiculous and poor customer service. I will never ever purchase anything from Ashley furniture. Unhappy customer G.Henderson Friendswood ,Tx.

Steven was polite, personable, and efficient. He made my experience pleasant because he listened and delivered 😊

Our salesman Ben was wonderful - explained everything courteous helped us find a wonderful bedroom set and great mattress

Approval and purchase was quick and hassle free. Steven was an excellent salesman!! C. Clark

Professional staff, allowed us to browse without pressure. Helpful in answering questions.

Zeena. Was excellent in explaining various pieces, she definitely knows the product. It made our decision easy and effortless Thank you

Prices are great n all employees very freindly n willing to assist customers!!

I loved the service I received at Ashley’s! Can’t wait for my delivery!!

I have purchased from Ashley is the best furniture I have ever bought.

Zack was very attentive and took us through all the options to make sure we got what we wanted at a good price.

Staff very knowledgeable

Salesman John Lipe went above & beyond to work with me & assist me in getting the Livingroom I really wanted!! You've got an amazing salesman there! Don't ever let him go!!

Easy experience. They price matched the same couch that was a different color.

I had not been a fan of Ashley after some unpleasant customer service concerns from many years ago. After seeing a bed online that I fell in love with, I decided to give Ashley another opportunity. I’m glad that I did. I was welcomed immediately by John. He introduced himself but did not pressure me horribly when I said I was just looking. John (Spring, Tx) checked on me throughout my visit. He made great suggestions and took GREAT care of me. The financing options are nice as well. I was able to receive my purchase in two days. The delivery notification system and ability to track the drivers is amazing. No one wants to waste their day waiting for four hours. This app allows customers to go about their day and receive the delivery accordingly. The delivery team was professional and cordial. Great changes have been made since my horrible experience years ago. I will be back!

Always knowledgeable. Great furniture and really nice people

Very helpful, very attentive and friendly. Made the entire process easy. It was so easy I had to ask them if we were done. It was a crazy smooth process. Would recommend. Furniture is quality too. We’ve had Ashley for almost 20 years now.

Big showroom, good quality and furniture for everyone. Jonathan Lipe was our specialist, great knowledge about all Ashley furniture, he was helpful from start to finish.

Kyle F. was great. We went to multiple locations and we felt like one location tried to scam us by asking for different prices for the same couch. Kyle offered us a good price and a 0% interest rate. We bought it Thursday and our couch will be delivered this coming Monday 💗

Timothy was very helpful in helping me find the right living room set. He was patient and never pushy.

I went in to Ashley to buy a bed. The salesman was very knowledgeable, Steven Batts. Ended up buying a sectional, a bed and an adjustable frame and some other stuff. This man really knows how to sell stuff. He has a good personality and he was very intelligent. Thank you Steven more workplaces could use employees like you.

Did a good job for us. We’ll shop with her again.

There representatives are polite and informed

Don’t go unless you have $4k to spend and want to purchase something you don’t really want. Because if your budget is anything less than that Zeena will make you feel worthless in their store.

The store’s staff and manager were awesome. We bought a lift chair for mom .They went above and beyond to make sure mom was satisfied with her new chair.

Zeena was really helpful and knowledgeable helping me buying my furnitures for my new home and she took care of my credit for the first time at this store, she care about her customers and I received everything with no scratches … go and ask for Zeena!!!

Great selection. Reasonably priced. Danny our salesman was awesome. Very knowledgeable. Left to check out better deals but returned because the deals were at Ashley’s. Thanks for helping on our relocation.

Had a great experience on 7/3, with a gentleman named Tim (thanks for servicing our country). He was knowledgeable, professional and explained everything to us. The buying experience has been great! Delivery is Friday…

Large selection available for everything I was looking for. The representative really knew about the products and if she didn’t know, she would get the answers.

Great experience! Definitely recommend. John was the associate who assisted us from the minute we walked in & provided thorough information and answered all of our questions

Timothy and Chris were very helpful! I’m so excited about my new furniture!

Pablo was amazing and he helped us for 3 days and we got what we needed for our new place and he worked with us non stop I would fasure go back because they mad it wasting and they are welcoming give that man a raise pleaseeee and I think his daughter qualified for one also she is the cutest💙 THANKS PABLO

worst service, more worst quality. Brought a order worth 4000 and still haven't received one of the item. They don't even care to inform. This is first and last time to buy

They have great furniture and a lot of styles, great prices, the Best Buy. And a great salesman specially Steve Batts, a really nice person. Thanks

Purchasing experience was great! Many options! Sales man was great! Recommend Jonathan Lipe for sales associate!

Adriana was very knowledgeable and helpful :) we got a good couch from her.

Salesperson Ms April was not pushy at all and gave me time to look around. I would say that all the salespeople do the same. I will visit Ashley again.

I went to Ashley to look for furniture with my son. We were preparing ourselves for pushy sales person, but were pleasantly surprised that wasn’t the case. Tim Perry introduced himself, asked if we were looking for something in particular and showed us where to find it. Gave us space to look around and answered all our questions and was right there when we needed him. I was surprised at the variety of furniture they had as well. It is a really nice store.

I went into the Spring,Tx. They were amazing. Able to get me everything I needed at an affordable price. They communicated with me during the whole delivery process. So pleased!

Stay away from this store. After purchasing a mattress I called to request a warranty claim 4 months later. The person who picked up the phone was rude, defensive and condescending. After saying he couldn't help he said he'd give me the phone number to call, then hung up the phone. I called back several times, I mean over 30 times, eventually he/them blocked my number. If I call from my phone it goes straight to voicemail, if I call from my wife's she can get a line. Not only is this rude and disrespectful, it's also shady and suspicious that they're avoiding warranty requests. Save yourself the hassle and drive to a different location or use a different company altogether.

Great experience & very helpful, not pushy, employee!

The flexibility to provide discounts / military discount and online options.

Great experience with the Sring team. Excellent choices throughout the store and the staff really know their products. We had a mission to fill up our 1 st floor in our new home, and we found everything that we needed.

The store manager Ryland is so wonderful! He helped me efficiently and with a smile. Even while their system was down he went above and beyond to make sure I got the items I needed as quickly as possible. Very straightforward communication. Best experience I have ever had purchasing furniture!

Absolutely horrible experience. Cancelled order before it could get here because of the long delays. Still waiting for refund because they've had an "outage" for the past week. Worst customer service I've had in a long time.

Worst service I have ever experienced. We were supposed to get our kids bedroom set delivered May 26th and after 3 reschedules because they didn’t have it in yet we were then told they had a nationwide outage and the delivery driver never showed up. My husband then get a call that delivery would be 6/13 and now he called to confirm and they said they have ANOTHER outage and have no record. I have been waiting for over a month and no one talks to each other or communicates. I will never recommend this company and will be cancelling my order and give someone else our business. Edit: My husband tried calling and texting the number left below and has yet to receive a response. The live person said system was down and so we can’t cancel and that a manager would get back to us within 24-48 hours. I guess I dispute the charges at this point.

I would give The Woodlands store at 24515 IH 45N a ZERO stars if that was an option. I purchased a sofa in store, paid for it and the manager told me that the system had a glitch and it wasn't releasing the order, he said they would contact me on Monday and let me know the status. On Tuesday I received a call that the order had been cancelled and they did not know why and wanted to know if my charge on my card was showing that it went thru and I told them yes. On Thursday I was told that they were issuing a refund, I still have not received my refund over a week later, and the manager is not responding to me, I have called corporate and still cannot get assistance, it is sad when they need $1200 so bad that they screw a customer over because they see a woman coming in alone purchasing furniture. DO NOT purchase anything from Ashley. They also tried to charge me $200 over the actual cost of the furniture protection

I recommend Mr. Batts if your ever in the Shenandoah, TX Ashley. He is the best!!

Nick,,, he was so patient with my decision process, and very helpful, I will definitely recommend him to others and happily spend more money with him!!!…

Imagine walking into the store. Getting greeted at the door and telling the sales person we are just looking around. Yet the next 20 minutes that followed we were pestered 8-9 seperate times by 2 different sales people who refused to leave us alone. The funniest part was, they both used the same exact sales lines... Considered buying a table but the salesmen convinced me to walk away empty handed.

After spending over 10k here you would think this place would help you out. I have never been more upset with a sales representative than the one at the this location. I won’t say the name just because I have integrity and I hope it’s made right but we have had a coffee table missing parts, I paid for assembly and delivery, they never send someone to correct it just a set of bolts for me to do myself. I can live with that, what I can’t live with is, not receiving a bill for a third of my furniture. This location seems borderline fraud. The finance company finally called last Friday and we went over numbers and of course they didn’t ad up. The rug which we never got was still being charged to us. They can’t get anything right here. They take your commission and run. This made me do research on them and I of course found out it’s not uncommon of them to do this to people. Be better Ashley furniture. $13000 spend in your store and thrown to the wolves to try and solve a billing issue on my own.

Kyle Fritts was professional, knowledgeable and a great job! The Acima rep was also very professional and did a fantastic job for me also. A pleasant,smooth experience.

Great service 🙂 Answered all questions and and worked with my needs in financing. I highly recommend Ashley Furniture in The Woodlands;) Jonathan and Ryland have excellent customer service:) 

April is excellent sales person. Great customer service. Very knowledgeable. She doesn't rush and took her time.

Prompt and friendly Sales Person Jonathan. He helped me to work within my budget!

Friendly and patient staff very helpful

Cheap furniture. Sales person texted me trying to sell me more items

Sales person was friendly, helpful and gave us the space we needed to shop. We were searching for a couch with a chaise and they had several options.

Kyle was helpful and patient, answered all the important questions and the items are all set to arrive in 2 weeks time

My salesperson Zeena was an excellent guide at the Ashley showroom. After showing off their variety in mattress sets, side tables and end tables for the master bedroom, she got me to buy more than what I came in for that I didn't realize my home needed. I will be enjoying a more comfortable patio this summer thanks to her!

customer service, time to help with purchases

Very Professional!!!! Will use them again!!

John was an excellent salesman. Very knowledgeable about what they had to offer. He answered all of our questions but was not pushy in dealing with us. Looking forward to enjoying our new furniture for many years. We believe in the quality of our purchase and the service of Ashley.

Excelente servicio, el hecho de que tengan personal bilingüe es muy importante. Esta vez fuimos atendidos por Adriana y quedamos muy contentos con su accesoria.

Miss April was a delightful person who took care of me very good sales person one of the best

Great and highly recommend them

I love Karla at the Spring / woodlands location

Got a desk today at Ashley’s off of i-45 N and Stephan was extremely friendly and helpful!

friendly and quick to help you right to the point and wam bam thank you ma'am, sir.

Great service, the manager and our sales guy were very friendly and helpful, we definitely recommend Ashley Furniture we will be back there to buy more furniture in the future.

Great furniture quality and prices! Knowledgeable and friendly staff! We liked working with Ben at the Spring location!

Great service. Quality furniture. Great prices. I will let you know how delivery goes.

John was very attentive, knowledgeable, and efficient. He is also very friendly. All the qualities of a great salesman

Purchased a sofa and a reclining loveseat online. The product looks good and will not receive a lot of wear in my household. Buyer beware, Ashley does not warranty the furniture and when it breaks you best have a protection plan that you pay extra for. After only 2 months, the mechanism to extend the foot rest broke and not worth the $200.00 plus to get something fixed that should have been covered by the misleading 5 year warranty they advertise for this part. Never again will I buy something from Ashley HomeStore.

I will personally never shop Ashley’s again and wish I never had. It was a nightmare and stressful and very upsetting. I’m trying to understand why I have had to experience this and learn from it. The computer system, automated phone customer service system and delivering communication needs much work. Whatever you do, be sure you give only 1 phone number and be sure you can receive texts. Without going into details, I was treated poorly. I finally went into store again (which is a drive from home) and discussed with management. They tried to make me happy. Got an in stock item to replace long delivery delay. Only had to wait 4 days for it. He said I got a better and more expensive item for the one I bought. Upgrade if you will. But I still feel not so much. I received text to let you know experience. So without seeking out to say anything and setting a good example, without really being specific, I have to say I wouldn’t recommend.

Jonathan L was super helpful, knowledgeable and best of all no pressure. Appreciated his patience and communication. Store was clean.

no hassle buying ,salesman was polite and Accommodating and able to answer questions and help us after we looked around .

Great customer service!! Lot of very nice and great quality furniture. Johnathon was very helpful!

Good selection and prompt service. Michael was very patient, greeted us immediately and gave suggestions based on what we were looking for.

Steve Batt was great. He worked very hard to get us a great discount. We were surprised by the final price! Strongly recommend working with him!

BUYER BEWARE - DO NOT PURCHASE FROM ASHLEY FURNITURE!!!!!! Bought a TV stand at Ashley furniture at the beginning of March.  the furniture was damaged by the delivery people.  we have called and sent several pictures to Ashley furniture. They keep saying they never receive them and they will not call back. Worthless company will also report to the Better Business Bureau at this point.

Aweful experience! Paid thousands for a factory defected couch. Been calling for 5 months for replacement parts and every time I speak to them they say 7-10 days. It never comes. WARNING DO NOT BUY FROM HERE!

quick service, painless financing, nice selection

Friendly and knowledgeable salespeople

If you deliver on a timely basis everything was great! Thanks!

Service, selection , and quality. Plenty of help

The salesman Billy was very helpful and the purchase went off without a hitch!

Came in I’m a repeat customer and Kyle helped me today, I was in and out in 30 min. Can’t wait to get my sofa

I bought a beautiful Paxberry bedroom suit from Zeena who gave me a phenomenal deal! She was patient and informative with my daughter and me, and helped make this purchase affordable for me. I am very happy with my purchase! She even helped me afford delivery and setup! The thing I liked most about Zeena was her pleasant and kind personality. I didn’t feel rushed or “stalked” (the way some sales people “hover” near you while you shop). She met us at the door, gave us her name and asked ours and just told us if there was anything we needed she’d be glad to help. She was never far when we looked for her, but not hovering in our space as we looked around. This Ashley store is exquisite! Go take a look! Highly recommend! And ask for Zeena!

No office furniture.. Gallery Furniture is better

My experience was positive. Zeena was resourceful and efficient. The first time I visited the store she graciously met me at the door. I noticed that she took notes during our which suggested to me that she took my concerns seriously. I returned about a week later and we practically picked up where we left off. Seen a worked carefully to ensure my needs were met.

Zenna made my buying experience one to remember! She was patient with me as I explored many different options! Since I’ve made my first purchases, I’ve gone back to her & bought even more things for my home! Zenna and the staff is resourceful and willing to make your furniture shopping as easy as possible! I will definitely go back!

John was great.

(Translated by Google) The best, I liked the treatment and the good service they have. Thanks to Pablo for serving me. (Original) De lo mejor ,me gusto el trato y el buen servicio que tienen. Gracias a Pablo por atenderme.

Came in for a sectional couch set, and Zeena our sales specialist, the way she treated us so nice, we ended up getting the couch set, we felt so good and I will definitely recommend my friends and families and others to Ashley. Definitely ask for Zeena for exceptional customer service and undivided attention. She will listen to your NEEDS.

Ben Pham did a very good job at backing off and letting us decide on exactly what we wanted. You know as a family we have to find out the color, material due to pets and cost that best fits our family. We don’t need salesmen to pressure us. We are out to buy anyways. The manager did come up while Ben was talking to us which made it very weird because we weren’t dealing with him or hadn’t even spoken to the manager at all. Ben Pham did well by giving us space and allowing us to match up tables with our couch. Great job Ben!! I would recommend Ben Pham 100%! Just tell him what you’re looking for and that you want to look around and to allow you time to do so.

We enjoyed our shopping experience.

The staff was knowledgeable and courteous. Steven was great.

Went in for a bed frame! Was met at the door by salesperson (Pablo) and told him what I was looking for a “sturdy bed frame” he immediately took me and my fiancé back to look at (Mattresses)! I found a set on the floor (Displayed) that was a perfect setup mattress and bed frame! I then told Pablo if the setup fell right around our 2,000$ budget we would take that exact setup! After 2 hours of Pablo explaining that this is gonna be the best deal we will ever get and him telling us that the only 2,000$ setup we would find would be a cheap setup—(Mind you we came in for a BED FRAME) he came back to us with a price of 2950$! So I asked could I look at the pricing breakdown! He had hidden a 300$ bed protector in the price and when I asked him what it was he slammed his laptop closed and said either buy it or don’t I don’t care at this point!! As we were leaving we spoke to the manager (Nick) we explained that we loved the setup and that our salesperson was beyond rude and disrespectful he then said he would deal with us directly and wrap up the sale I then told him my budget was 2,000$ but if we were around 2500$ we would buy it today just not from (Pablo) he then said let me see what I can do being your terrible experience! He ended up getting the price right around 2600$ and we shook hands! We thought we had turned a terrible experience to a great one! As we signed we had to deal with Pablo glaring at us and making comments about us “not wanting to buy from his due to his skin color” to other sales people! We finished the deal anyways and went home! Once we got home I did one last glance over the invoice being the delivery was the next day! That is when I realized the BED FRAME —(THE ONLY ITEM WE CAME IN FOR) was swapped to a much cheaper model to generate a much larger profit! I immediately called the store and spoke to Nick and said what I saw! He informed me that the only solution was a refund so I had to drive back in and process and refund! As soon as we left the store we walked right next door to (Mattress Firm) and bought the same setup that we wanted for 2100$ and were done in 45mins!! I’m still fighting with the store to receive my refund being I haven’t received any products it’s pretty cut and dry but they are trying their best to drag it out! Best advise is avoid the store at all cost it was a painful and yet a long experience! And at all cost if you are greeted by (Pablo) your best decision would be to walk right back out the front doors! Now we wait for Manager (Ryland) to call….

I ordered dining room furniture here. I paid cash for it. I did not take delivery on the furniture, once I realized, that the furniture was plywood refined wood or whatever-it was. It was not real wood. I requested a refund of $1,800, almost 3 weeks ago. I have not received one dime back. I have been given the run around and flat out lied to about my money. Today, I was given yet another excuse but NOT MY MONEY!!! They still have my money!!! After being told that I would get my refund by Monday on Friday they called to tell me that they were doing their due diligence to make sure I didn’t really get the furniture, before they can begin the process of refunding my $1800, Really? I bought real furniture from another store that is Solid wood and absolutely Stunning. So now on Friday, you are checking to see if you can give me a refund? BUYER BEWARE. I just wanted to warn everyone of how disorganized and unprofessional this place is. Maybe I can help someone from going through this hassle Ashley Furniture in Spring has put me through. Posting everywhere to let the people know. No, No and No!!!

I ordered dining room furniture here. I paid cash for it. I did not take delivery on the furniture, once I realized, that the furniture was plywood refined wood or whatever-it was. It was not real wood. I requested a refund of $1,800, almost 3 weeks ago. I have not received one dime back. I have been given the run around and flat out lied to about my money. Today, I was given yet another excuse but NOT MY MONEY!!! They still have my money!!! After being told that I would get my refund by Monday on Friday they called to tell me that they were doing their due diligence to make sure I didn’t really get the furniture, before they can begin the process of refunding my $1800, Really? I bought real furniture from another store that is Solid wood and absolutely Stunning. So now on Friday, you are checking to see if you can give me a refund? BUYER BEWARE. I just wanted to warn everyone of how disorganized and unprofessional this place is. Maybe I can help someone from going through this hassle Ashley Furniture in Spring has put me through. Posting everywhere to let the people know. No, No and No!!!

Well originally very nice however I find on your website I'm being charged more than double on the delivery and 2.5 times more for the protection plan. I have contacted the store on Tuesday, still waiting to hear from the manager who I spoke with. But haven't heard back. I haven't taken delivery of the furniture because you are price gouging at that store. Charging well above the prices for delivery and protection. The DSG website sends to the Ashley website which have the prices for delivery and protection so not sure how it's fair you are double charging... over $500.00

Great Furniture Shopping Experience at Ashley Furniture Store on I45N Woodlands Location! Jordan took excellent care of us. Found exactly what we were looking for at a great price. Jordan took extra care to help us co-ordinate our selections to complement what we already have in our home. She even went the extra mile in finding us discounts we did not even know we were eligible to receive. From the greeting at the door to the walk out good byes, we were treated like VIP’s. TY Ashley Furniture crew for a fantastic afternoon of shopping. Jodi Johnston

I would recommend when you go ask for zeena nazneen very helpful

Steven is a great salesman. We are from WI and were searching for a specific nightstand that was unavailable in WI. He was friendly, very helpful and accommodating! Beautiful showroom, great customer service!

muy buena calidad ,y la atención que dan es muy vien.

We loved Zeena, kuddos to her!!!

Nice selection of furniture and tables. Would recommend!

I went in and out of the Ashley Store in 35min. with a couch on order to be delivered to my front door & at a GREAT PRICE! Only down side was that the couch i wanted & Ordered, wont b delivered for 2-16 Weeks… i do understand also that this is nothing this Specific Store could Control. Also im not sure anyone can beat their 5-yr Warranty. Covers Any Damage from holes & tears to spills & bodily fluids & IF during the 5yr Warranty period u dont use the Warranty at all then they will REFUND U WHAT U PAID FOR THE WARRANTY at the end WHEN Warranty Expires!!!! How can u Lose with That???👍🏼👍🏼

Hey Ashley team ✋🏼 I went to this branch to buy my furnitures and I was a bit confused because of the price but, there was one lady her name Carla she turned me on to buy mode because of her attitude. She is really a BD person.. the way she approached! The way she talked and the way she spoke convinced me 100 % to purchase the bedroom, living room with a BIG smile.. thanks Ashley for hiring such great people 👍🏻

Ben was extremely awesome. He made the whole process of picking out couches and purchasing them so easy and stress free. 10/10. Ben is the best!

Good luck ever actually getting customer service on the line for starters! Also if you finance TD Bank will reduce your spending limit without notice even if you haven't utilized your full spending limit. TD Bank will also double your minimum payment without notice if you decide to close your account card with them for reducing your spending limit. Now to address Ashley store, horrible customer relations and service. Numerous attempts made to delivery damaged furniture which I refused to accept upon delivery inspection. Rather then exchange for undamaged furniture they will continuously attempt to deliver the same damaged pieces (8X in my personal experience with them.) This went on for 8 straight months before finally receiving sofas that were without defects. Managers do not follow back with you or respond to your complaints. The warehouse is a complete failure of managerial leadership and in terms of logistics and the Ashley store is no better in regards to customer service and support. If I could go back in time I would have never conducted business with Ashley and rather chose Gallery Furniture, from quality to customer relations, service and support Ashley is horrendous at entirely to many issues and hope my review will make someone think twice about spending money with Ashley especially in terms of financing and dealing with their lender TD Bank. Don't waste your time, money or credit with Ashley you'll surly regret it.

Richmond was great

Update as of 2023: terrible TERRIBLE company. Do not buy from them!!! They never ever answer their phone. I've spent HOURS trying to reach someone and they don't ever answer. I was told by corporate that my only option is to go in person... I'm over an hour away now. How ridiculous that instead of holding your stores accountable to answer the %^*ing phones, you suggest the customer have to DRIVE in person to get an answer. Terrible. Wasted money.

So, if your in the market for furniture and don’t want a any sort of return policy, lying employees just to make a sale and crap furniture, then Ashley is your store and Billy is your salesman at the Spring, TX location. I give them negative stars for service all the way around. Don’t waste your time and money! Don’t. Do. It. Worst experience ever! Not one experience but, two, four years apart and $4500 later. I want my issue resolved ASAP! My phone number is on our account to the automatic person who responds to this. 😡

BUYER BEWARE!! The best advice I can give anyone who wants to purchase from Ashley Furniture is purchase ONLINE ONLY. They have so much protection for your purchase and money back guarantee if not satisfied. DO NOT PURCHASE AT A STORE. Even the manager told me they can't compete with the service they offer online. So do what most people do now, go to the store and take photos of what you like then order it online and that's it. Easy and less stressful. I made the mistake of purchasing in the store and received an ugly beat up and scratched table and now can't get it the one I want because there is no returns allowed unless purchased on the website. The delivery people that brought the table were in a hurry and came at almost 8pm at night. I told them that didn't look like a table I would have bought. They could of cared less. They hurried along and when I went outside to talk to them they drove away very fast. I have bought for over 10 years, even when it was the Room Store and never had such horrible customer service before. I'm telling everyone I know who won't know better otherwise that If they insist on buying from this place please buy from the website only and read the terms and conditions on everything. Do not assume this place cares about your business because they don't. I wish I would have bought from Star furniture or even Gallery furniture. Never again!

Ashley’s has a wonderful selection to choose from any color your looking for they have it I bought a nice love seat and sofa that I’m super happy with I will definitely buy from Ashley’s again.

Robyn was very helpful and patience as I shop for my son’s bedroom set. Everything went well and smoothly and help me get the best prices possible.

Had a terrible experience getting purchase delivered...kept canceling and rescheduling delivery because my stepdad doesn't have text messaging capabilities and everything was automated so he wasn't answering text. They need to have a way to contact people in person who don't have cell phones...ended up giving my cell phone number after several phone calls to Ashley to find out what the problem was.

I had a great experience with Timothy. I told him what I was looking for and he helped me find the perfect trundle bed and mattresses for my grandkids. I also got a beautiful bookcase. The prices were great!

Good quality, good services, excellent sales people.

Fantastic guidance and service. Thanks Ben!!

Excellent customer service from Dillon. Got us a good deal and our stuff was delivered the following week and we couldn’t be happier. Thanks a lot Dillon and the team at Ashley for making this process smooth for us.

Best furniture shopping experience with Johnathan L. He got us in an out really quick!!!

**UPDATE: After the response from the company, we spoke with an escalation specialist who extended the No Use No Lose Credit for two weeks. Savanah at the Spring (Tx) store was very helpful and we thank her.** **FYI for future consumers, if you get the 5 year Montage Warranty, after 5 years, you have up to 180 days to use the amount that you paid as a store credit** This was not the plain language that was provided to us. In March 2017, we purchased furniture and were informed by Nic (the salesperson) that if we purchased the Montage Furniture warranty and don’t use it in five years then we would receive the money back. When we went to get the refund in June 2022, we were informed that it would be applied as a store credit and then we were shown the fine print. When we didn’t see anything we were told that we could come back later to use the credit. We returned in January 2023 to purchase a sofa, when we tried to use the credit, then we were told that the credit had expired. The credit has to be used within 180 days of the 5 years. This time the salesman obtained a paper from the operations manager, Minera, which showed the 180 days. Our problem with them dealt with total miscommunication by the salesperson regarding the ‘refund’ and the female at the desk in June telling us that we can come back WITHOUT informing us that we needed to return no later than Sept 2022 to be within the 180-day window that we were not informed about until Jan 2023. Of course, we were told that corporate would be asked if the refund could be honored. It was not and after days of talking to customer service reps in their call centers, emailing customer service (still with no response) we can only hope that Chad Spencer and the Dufresne Spencer Group donated our $550 to their Hope to Dream charity rather than add it to the linings of their pockets. Imagine how many people lost the use of their credit (money) because of miscommunication. Mr. Spencer has at least 45 stores alone in Texas. We will go back to Gallery Furniture, a local store who seems to be more upfront regarding warranties.

Sales experience was good, no pressure, easy. Delivery has been a nightmare - date I was promised of course not available, scheduled date of course items weren’t available- however no one called me to confirm any of this or advise me. Received automated text saying items were out for delivery and then when I clicked on the map to see where they were it showed they missed me?? So I call Ashley, automated system says the items are out for delivery, customer service says he’s not going to lie it didn’t get scheduled, first time put on hold for 25 minutes when I asked to speak to a supervisor, second time I called back I’m told they didn’t deliver because the items were damaged and now they have to reorder them. I was told they would send a new link to reschedule again. No one called to inform me of any of this, I had to spend an hour of my time chasing all of this down. Very disappointed… haven’t cancelled my order yet, but will be looking at other options this weekend. Very poor process for keeping customers informed of problems/delivery status.

Awesome experience. Very professional and gave me more off my order. Quality is very good.

I visit the spring location. Timothy Perry he was very informative patient didn’t crowded me while I is was shopping made show I know all the deals that the store was offering once I made my selection, he took care of me in a timely fashion. I well being going back and telling friends, family. ASH Spring 25415 IH 45 N Spring,Tx 77380

We are very satisfied with our transactions with Ashley Furniture. The salesman, Billy, was excellent. No pressure but very informative. The delivery system was very efficient and being able to track the truck was very helpful. Thank you for a job well done.

Our sales person, Kyle Fritts, was very helpful without being too pushy. Quality and selection have improved since my husband and I shopped there a few years ago. We love the table and chairs set we chose and can’t wait for delivery.

Kyle was great!!

I am very surprised! That is the first time I buy. the good quality of the furniture is enough to have a good decoration at home. Pablo (The saler) has helped us make good decisions for a good deal.

Very good support and nice furniture. Pablo was doing an amazing support, he understood what we were looking for and provided the best service. Really recommend

Went in here today just to look around. With no intention of buying anything due to financial difficulties but Pablo helped me right away and got the furniture I need for good price and 12 Month financial interest free! Thank You once again Pablo for your amazing work!!

My wife and I recently bought an accent chair for our nursery from this Ashley location, and had a great experience thanks to Dillan. When we found the chair cheaper at another store, Dillan worked with the Ashley team to price match without any fuss and even included doorstep delivery. Furthermore, when our doorstep delivery date got pushed to a day I was out of town (only a few days delay), Dillan helped upgrade delivery service to include setup which ensured my pregnant wife would not have to do any heavy lifting while I was gone. That kind of customer service is what will bring me back to Ashley again, thanks Dillan!

good selection and extremely nice customer service

Great sales people I truly recommend Pablo he was so helpful

Helpful and accommodating to our needs😊

I bought a mattress last weekend and supposed to be delivered 1 week later, I did not received notification for delivery , the seller (Billy) told me he will call me back , but never did it, so I decided claim my money back, the product is very nice but the service it is awfully

Had a great experience with Jonathon. He was very helpful in explaining the products we were looking to purchase and worked to get us a great sales price on top of that.

We had a very nice experience with Ben. He was helpful and was able to answer all our questions and concerns.

I bought most of the furniture of my house there, but some shelves does not fit well and I have asked them to return or even exchange for other products, inbreeding first 30 days, and the answer was no because they do not have a return policy. I have asked to talk with the manager, and no answer was provided. I will never buy there again, mainly because of their attitude.

Excellent experience, every person help on each detail.

The store manager is so nice and personable. I got a great deal. The store is decorated beautifully and I always get so many great ideas when I come in.

Our experience at Ashley has been fantastic. The sales team that helped us, Ryland and Richie provided excellent customer service. This is not the first time we have made purchases at Ashley. We strongly recommend Ashley.

The worst customer service I have ever experienced. They only delivered part of our order and nobody seems to know when the rest will be delivered. I have been lied to on 5 occasions. Will never buy there again.

Great people to do business with. A+++

I came into Woodland’s Ashley’s furniture store today. I had purchased furniture two years ago at the Willowbrook location. When I came in my same sales guy Pablo was there and he remembered me. He got my ottoman order immediately which I desired and set it for delivery this Saturday. What a great experience! Love Pablo - ask for him!!!

⚠️THEY WILL SCAM YOU⚠️ Please read all of the negative reviews for this location in Spring, TX. The management and salesmen are sketchy and only in it for the money. They do not care about the customers. We have been waiting for an entire year for our order, after paying in full, and still have no delivery date in sight. They have pushed back our delivery date 3 times now and still do not have our order ready. Please take my advice and shop elsewhere.

Went in ready to buy and was politely greeted and given space to locate the items I wanted. I had already researched the pieces online. I found them and was astonished as the prices were nearly doubled compared to online. I asked the salesman and he was just unsure. I left underwhelmed and without the much needed furniture. Also the floor model was cracked. If you want check out furniture go to a showroom. Want to buy go online and save some money.

Kyle was very helpful and professional. Not pushy but available for questions when I had them. I would definitely purchase here again.

They were so helpful and gave us a great price!

Timothy was extremely knowledgeable, helpful, and patient as we navigated through our decision making process.

Good customer service, not overbearing nor pushy. Found what I wanted and Jay made it happen! American made furniture and built with real wood not pressboard. I would definitely go back to buy other furniture when needed. I highly recommend Ashley.

Worst experience getting furniture delivered. Customer Service lies to get you to call the store and get told sorry they lied. Never purchase from this store.

The absolute worse experience I've ever had purchasing anything. Any help trying to resolve the issue was basically nonexistent. Three days of phone calls to even get any kind of answer. After everything I was offered a compensation of eleven dollars on a five hundred dollar purchase. Never again. Don't waste your time with this company,N. Tampir

The purchasing process was a great experience. Looking forward to a timely and efficient delivery in February.

Beyond the nefarious promises of this, that and the other of the sales people (they will give up on you after you have minor questions down the line and stop responding), this business, as a whole, is a total clown show. I went and bought a handful of items for a new house recently. One of the items was a queen bed set. I was delivered that bed with no feet.Let me be clear for those who didn't get that the first time:Ashley delivered a bed WITHOUT THE FEET. You know what that's like? That's like buying a new car and having it delivered without tires....Stick with me...it gets better!Then I got the feet in the mail (12 business days later) ready for the delivery people to install them. Then they tell me "Oh sir, we can't install them because they didn't ship the screws with the feet......"I cannot make this up.Before you go into this store or any of these Ashley stores, just ask yourself "Would I like my furniture delivered in parts?" If the answer is yes for you, go wild and spend money. If not, go LITERALLY anywhere else and save your money.EDIT: The generic response "Ashley" has to all of its customers shows how little they actually care about people versus how much they care about money. To that end, their customer service is worse than calling Sears for warranties on appliances.....oh yeah that reminds me....don't buy anything from Sears either.

My delivery drivers were AMAZING!!! They communicated, we’re fast, very kind!

Ok, so Riley (store manager)and Nick ( Asst sale manager) are a freaking joke these two individuals shouldn't be allowed to be managers. Lie to your face with promises and guarantees, then forget to correct your order then tell you it will be 2 more weeks. Big surprise wrong color was delivered the so-called manager sent the wrong color into the warehouse. So customer service tells me we will open a ticket I don't want a ticket I want my furniture. Now it will be January the 16th when I'll get my furniture. What a disgrace as a corporate store. Best advice shop somewhere else at a different location.

Ask me after product is delivered!

Nick Bradney helped me find everything I was looking for and made it a very easy process.

very friendly service. the sales person was knowledgeable, helpful and helped with providing me with all information so that I could make the best choice to purchase

Was very helpful and has great customer service

informative sales reps. but not too pushy

It’s always difficult to look for new furniture but we had awesome help from Steven Batts. We appreciated that he gave us time and space to look around but was close enough to provide details when we needed them. Great experience.

I knew what I wanted and the salesperson was polite and didn’t pressure me into anything else. I was in and out in 30 mins. Great experience.

Thanks Jay Cisco. Complete professional. Not pushy at all and helped us find exactly what we were after. Five stars

Ben was very helpful in educating us about the tempur-pedic beds. He helped us make the best decision finding the bed that was right for us. Thanks Ben you made our buying experience more pleasant.

Ask for Pablo in the Ashley store in The Woodlands,Tx

Get Dylan or (Dillon) to help you. He was awesome.

I went in the store to buy a desk. I am disappointed with the salesman that helped me. Overall, his comments put me off and I should have left, however I ordered a desk to be delivered. He knew I was wanting to schedule the delivery for as soon as possible. He told me the date was November 18. He said I should be grateful others have waited weeks to months for furniture delivery. I liked the desk, so I went ahead and scheduled it. Time goes by and I hear nothing about my pending delivery. I text the salesman, he said he was sick and to call the store. When I did I found out it was the following week. When I texted him back with the update, he said it well it is only a few more days. I had taken the day off work to receive the delivery. He basically ignored my comments and did nothing to help. I think he knew he the true delivery date and he provided an earlier date just to make the sale. I was disappointed and the desk would always be tainted by my salesman attitude, so I cancelled my order. I went to Gallery, found a desk I liked better. It was delivered the same day. Mattress Mack called me the next day to check on my satisfaction and to wish me Happy Thanksgiving! Don’t waste your time with Ashley and their long lead times for delivery, go see Mack!

Kyle was excellent. he was very helpful and answered all our questions but didn't intrude. excellent selection to choose from.

My salesman Jonathan was excellent! I have been there before and had a different salesperson who was so disengaged that I went elsewhere and bought my furniture.I just happen to stop in after looking for a bed elsewhere. Johnathan was eager and proficient. He made every effort to earn my business. After an hour of going over everything I left and told him I would be back in 5 mins… even with that he was was professional. I returned in 5 minutes… it was funny because I’m sure he didn’t think I was coming back; but you couldn’t tell by his professionalism. I would recommend that if you go to Ashley ask for John-Jonathan. He told me he was new at that store….. great choice Ashley; he is a keeper. Btw I’m in sales as well….. he gets the Gold for his efforts and professionalism.

Let’s you shop on your own but answers all of your questions Very friendly and helpful. Highly recommend!

My Wife And I Are Getting Our First Home Together And Pablo Q Made Our Sales Experience. Very Knowledgeable Professional and Helpful. Amazing Customer Service. Definitely Needs A Raise. I Haven’t Experienced That Kind Of Service In Years.

it was a great place to get Furniture

Timothy Perry was my sales person. Great Customer Service and willing to above and beyond to get you the price you want!

Tim was wonderful. He was patient as we sat on and asked for pricing and delivery of each sofa set that we liked until we found the one that we LOVE and was the right timing for us. He was joyful with us and a pleasure to spend our evening with. Thanks Tim!

We’ve tried a couple of times and I believe this will be my last purchase with Ashley. After 4 months we have finally gotten my daughters dresser. After three delivery attempts, all messed up by Ashley, I kept this dresser and yes it’s broken. Someone is supposed to be reaching out and letting me know when the new one will arrive to replace it but that has yet to happen. This is our third purchase over the past 3 years with Ashley and every single purchase has arrived broken/damaged. I’ve called and they have taken my message three different times and a manager has still not reached out to me. The dresser is $1000….the lady on the phone said she was only authorized to give me $50 off for all the hassle. That was just an insult. I do not want anything for free but I do want the items I order and pay full price for to come in perfect condition and in a reasonable time.

Horrible experience. Took months to get furniture. Excuse after excuse. Service is terrible. Still did not get all my items. Only part delivered at 9:00 pm.

Tim was amazing and so helpful I went in just to find my daughter a new bed and ended up leaving getting a new bedroom set for myself. I had no clue what I wanted and he was patient and figure out what I want to perfectly.

Excellent service. Thank you!!

Overpriced and I never received my furniture. I am glad I didn’t receive my furniture when promised. This was my 3rd time purchasing from Ashley and I have never had any issues. They originally told me 2 weeks for my living room set. It’s been almost 6 weeks. So Sunday I went to American Furniture Warehouse and bought the same living room set at much lower price! Since I saved so much money I also purchased bar stools, entertainment center, coffee and end tables. Everything was in stock! After I left, I drove to Ashley furniture and canceled my order and got a refund with no hassle.

-Update- I have given all the information to the contact (owner?) in the response to my previous below review, but no one contacted me by now. I have a proof of price deduction with the last delivery... no one tried to solve the issue. The lady also never apologized for her bad words... nothing is resolved. Why did the owner asked me to give him/her the information??? Is he/she the same as the guy who gave me the worst experience??? --Below is my previous review- This is THE WORST experience in my life. First, when my orders were delivered, half of them were defectives, so I requested replacement. Then, a lady over the phone spoke very bad words at the end of the phone call. But, no one in this store cared about what happened to me. Second, when I received my replacement order it was defective again. The driver asked me to keep it until it is replaced by a new one again. He also told me not to call to store... it will be replaced... But, later I got to know that they were not going to replace it if I did not call them... Luckily I called them because they did not take care of my previous issues. Third, I visited store again since my agent did not get my call anymore. I found him there but he just lied to me that he did not get my call. I talked to the manager of the store, and he offered me only $200 discount for troubles I had with another replacement. I did not want to waste more time, so I just came back home. When another replacement was arrived... I got so upset. They brought a part of the sofa... not whole. Even it was also not a new one... one side was pressed a lot.... Also, I found that the voltage of the power adapter was lower than what it should be... I was so upset again... but I let them leave it on my floor... since I just wanted to stop wasting my time... I just requested a new adapter and a lady told me to send it. Yesterday, I found that no discount was applied to my order... No adapter was delivered to me. I would like to call them, but I am afraid of calling them since I may lose my temper. This is my first review in my life, and this is my first step to claim my right. I will see how they can be worse than now... I will wait a few days more to see if they correct all these issues. If not, I will think about other ways to solve problems.

great selection and customer service

Salesman was very helpful

Awesome customer service!!

The wife and I recently visited Ashley furniture home store at 25415 Interstate 45 N, Spring, TX 77380. Ben was our sales person, Very knowledgeable and helpful. I would highly recommend this location and also Ben!

Very friendly and helpful.

The staff was very helpful and very friendly it was a pleasure doing business with Timothy and Kyle.

Salesman was very helpful!!

Negative starts- The absolute worst customer service. Furniture showed up defective so a 3rd party had come fix the cushions on brand new furniture that was delivered 3 months late. The pieces came out in separate shipments over 2.5 months. The store wouldn't and does not allow returns. I bought 2 batteries for the recliners at skyrocket pricing $300 a piece that didn't work. Tried to return them and I was told they do not take returns defective or not . Escalated to guest services and they also provided NO help. Do not shop at Ashley or you will be extremely disappointed and especially the Woodlands Store. NO Matter how many advertisements you put on TV eventually you will get exposed. Brutal

Christian took his time with us and explained the terms and conditions in a very frank way in regards to the no interest payments. I will definitely do business with him again.

Bought and PAID for entire living room set in March….as of today September 15th no couch or end tables. Every time I call for an update the response is “next week”. If you want to sit on the floor for 6 months or so then go to Ashley . Otherwise go to goodwill, at least you can go home with something to sit on.

Jay was quick to show me what I wanted with no pressure.

Sales representative was knowledgeable concerning the merchandise , delivery and pricing. The entire experience was a pleasure.

Got 3 stars cuz I got great service but been months waiting on furniture it's kinda ridiculous at this point and expensive went to bell furniture and got My stuff like two days later kinda need to improve this and not have excuses for the prices they charge like gallery furniture would have it same day for the prices and like just or better quality as Ashley says they make all there furniture like come on is not the Amish store or even solid wood like be real but hey great customer service tho of u got time to wait and don't really need furniture right away I guess who buys stuff and don't need it now. Come on Ashley do better

Loved that it was no pressure and we enjoyed the experience! The store manager took great care of us and we will definitely be back!

Kyle was very helpful and knowledgeable about the products we were inquiring about. Great prices and would highly recommended them.

Helpful friendly associates. Will have to wait 5 weeks, but these days that is what it is.

Normally I dont write review but today I will! As I left very happy and pleased with my purchase! Had a fantastic experience with Pablo! He was very attentive, informative and patient with me. Recieved the best customer service anyone could ask for. I will definitely be returning to and recommend anyone looking for furniture to come to this Ashley's and request him, he will work you the best deals, you won't be disappointed.

Our sales person Tim was a pleasure to work with. He answered all our questions, showed us all our options and made the experience fun. Ashley has a large selection of quality furniture. Will definitely shop there again and hopefully find Tim to help us!

We really enjoyed our experience at Ashley furniture. My wife and I were there looking for a couch. Our sales rep Evan was very knowledgeable and patient as he let us walk the floor before coming back with any questions. We ended up getting the new couch and two new rugs! Evan was great and I would recommend this store to anyone looking for new furniture.

Items are never delivered on time as well as damage, please look elsewhere for your furniture needs...I paid for a bedroom set in March and received no updates so I had to keep calling so I was told that it will be until September that it will be delivered. Comes September and was told a different later date to deliver, management is not on point with orders only care of getting their cash upfront....DO NOT BUY.......😡

This store was 0 help. I purchased a couch and after a couple years unfortunately my youngest pup took a bite out of the cushion. I originally called the parts department and they referred me to the store. I called the store and they tried to say that they were unable to do so. I called parts back and a second agent confirmed what the first one said. They were able to at least order me a cover to give me some sort of resolution. Very disappointed that the store did not attempt. I was put on hold and then told they couldn’t do it. Didn’t ask for a name, part number or anything. Didn’t offer a resolution. AND I WAS TRYING TO PAY FOR IT. I DID NOT WANT IT FREE. Next time I need furniture I will just go via the phone. It has to ship anyways so now reason dealing with the store and any furniture markups

These folks are the worst, I've been up there about a purchase, then a longer wait period, then a refund and now they're stealing from ME, it's been almost 2 months and I still haven't gotten my refund, this is a sorry excuse for a business, it should be shut down immediately!!!

Beautiful furniture. Great decor ideas. 72 months no interest credit. Zack at the Woodlands location was the perfect salesman for us! Kind, respectful and FUN! He gave us the time and privacy we needed to come to a decision without feeling pressured! Great experience!

Zachary helped me find a mattress here. He was very kind and was patient with me despite my pickiness and indecisiviness. When I decided to finance the mattress, he answered all of my questions to make sure I felt comfortable with the process. Very great person and employee!

Stay away from this place! Almost 3 months to get my furniture. No communication what so ever

Stay far away from this joke of a store. 2 attempts to deliver things purchased and 2xs something damaged AFTER we instructed store to deliver things in boxes. I'd give no stars if could.

We went and looked around, seen a nice sofa set but didn't want to go with the first spot. We shopped around but ended up back at Ashley. Tim was awesome, helpful and very knowledgeable. It was a smooth and good experience.

Delivery experience great! Did not like the inability to tell us how long to wait on ordered products. Kept getting different time frames and promises. 1 week wait went to 2-4 weeks to 6-8 weeks. Told could be 2 more weeks and then text 2 days later to setup delivery time. Frustrating trying to plan out when we were receiving our items.

Complete dissatisfaction! I told my sales rep three times my correct address and it still was sent to the wrong address. When my bed was supposed to be delivered the following Tuesday it’s now been pushed out a month. I called and can’t can ever get anyone on the phone and if I want to cancel my order they’re going to charge me 10%. When the worst customer services I’ve ever encountered.

Absolutely disappointed, and still do not see the end of this. We ordered over 20 items in store. We asked in store sale person when should we expect to receive the order and we were told 5-6 weeks, but the mattress should have been definitely delivered next week. It’s been 6 weeks now, and we have not received even a call with explanation or an update. During this time we called them three times, and every time we were told different lies, that some items are in the warehouse and should be delivered within the next two weeks. At first we were expecting stuff on the first week on July, then July 30th. Every time they would tell us lies. Today we called only to find out that our projected delivery day is October 20, when we made an order on June 15th. Requested a call back from a manager or supervisor and still no answers. If you are buying anything from them please be ready for a 6+ months delivery, and do not believe anything they tell you

Terrible service, delivery guy was rude, set up bed frame where he wanted to set it up not where he was asked, he stole the usb cable that came with bed frame, we saw it in the box when he was setting it up but decided to take it with him. He stepped all over my daughters pillows, bed frame is all damaged and when I called Ashley to report this they told me they couldn’t do anything about it and for me to fall back the next day to set up a replacement for the bed. To make it worse I ordered 2 bed frames and 2 beds and because of the wait of the beds we had to have them delivered in 3 different deliveries and we were charged 3 different deliveries.

Great quality, great people at store, poor delivery service

Which one should I buy?

We had a great experience today purchasing our couch for a very helpful sales rep. He was so nice he gave us 20% off. Looking forward to delivery next week!

Purchase experience was fine. However, I was told my items were in stock when I purchased them and they’d be delivered about a week later. That delivery date was about 2 weeks ago and I am hearing it might be 2-4 more weeks. Had I known all of that, I may not have made the purchase.

Lacking in communication badly. We’ve been waiting for an order for 6 months now. The order was told to us that it should arrive in May. Then May came and we had to call to get a status update. 3-5 weeks was said to be the new delivery time. Ok. 3-5 weeks go by, no phone call, email or anything from Ashley. We call again, and again, we’re told it’ll be another 3-5 weeks. A bit frustrating but not the end of the world. And now for a third time, the 3rd promised date has come and gone And once again, it’ll be 3-5 weeks. Like seriously?!? Maybe you should call your customers with this update or set some more realistic timelines. I understand there is a major problem with shipping right now but come on. You’re a major furniture retailer and you don’t know how to communicate with customers who've spent thousands of dollars at your stores? Good luck on us ordering again.

Friiendlystaff decent prices

The furniture that I bought is nice, but the experience was horrible. I purchased a bedroom set, sofa, dining room set and mattress. I was told by the salesperson (Pablo) and by customer service multiple times that only the dining room set was not ready but everything else was ready for delivery. I talked to a representative a few days before the delivery date, and they confirmed that everything but the dining room set was going to be delivered. The mattress was not delivered. Apparently, that changed at last minute and I was not notified. I tried contacting Pablo as he assured me that you can always call or text him and he will assist, but he never replied to text messages or returned phone calls. I had to drive over 30 minutes to the store to talk to him in person. He promised me and shook my hand that he was going to have the mattress delivered ASAP and that he was going to call me to confirm the next day. As usual, he never followed up and did not answer his phone or reply to text messages. I ended up cancelling the mattress and the dining room set because of the experience. It has been almost 2 months and they are still holding that amount from my available credit on my credit card.

So we ordered furniture 6 weeks ago. Our first few items arrived and the remainder were scheduled for July 1. Today, July 20th, I reached out after never receiving a delivery call to find out that our sofa had been discontinued and they weren't going to contact us. We went to the store this afternoon to cancel the order and look for something else. We were told there were be a 10% fee to cancel our order on a product they can no longer deliver and they can't provide a replacement for. So they have held over 10k for 2 months and refuse to return it when they will never have the product we paid for. I will never recommend them or purchase from them again.

Ben was a really helpful!

Don’t believe salesperson about product delivery. For the 2nd time this year I got lied to about my delivery time. One order I received after 3 month and another close to 2 months. It’s sad to see people lie to get their sales. I won’t be going to Ashly anymore.

I made an order over the memorial sale and asked for at least partial delivery by July 16th. Part of my order was delivered to the warehouse and I was never contacted about the order so now I have to go over a week without one piece of furniture in my apartment as sustainer service was not able to work with me AT ALL about a delivery date. Very disappointing as I have spent over $4,000 on furniture and now have to rent a hotel for 2 weeks due to working from home and not having one piece of furniture. Extremely disappointed in Ashley Customer service. I highly recommend spending your money elsewhere.

Would not recommend, absolutely will NEVER buy furniture from this joke of a company again. I was delivered an incomplete order without anyone telling me it was going to be incomplete. I received a dining table and 1 chair, not sure what my family of 5 is supposed to do with one chair?!? When I called "customer service" they said I would receive the other chairs the following week. Well week later i called again only to be informed after much questioning on my part that the chairs are on back order. Basically just wait, sorry for the inconvenience. Had I been informed by the employee in the store, that apparently just wanted my money, that the chairs were on back order I would have bought another table. Obviously this company only cares about making a sale!

Great service and prices !!!

Please don't get duped into going here. I bought furniture here four years ago. Spent three or $4000 on a couch. It did not hold up at all. I actually gave it away recently it was in such bad condition. And please please do not buy the furniture protection or cleaning plan. They told me four years ago if I did not use it I got the money back. Called today to get my money back and they said it would only be applied as a credit of $300. But you have to spend $500 to get it back. This is a terrible store with terrible quality furniture. Some of it looks OK but please don't fall for it.It shows four stars but look down at the reviews. Don't think Google is tabulating that correctly. Probably a sponsored result

Bought a table and I waited over a month for it to be delivered broken. Reached out to the customer support for a replacement several times, 3 months later still no table and no money back. Never buying anything from them again. Scam.

Good service, a lot of options to choose and customized for our requirements

BUYERS BEWARE!!!!! THIS ENTIRE PROCESS HAS BEEN A NIGHTMARE! It was Memorial Day Weekend (5/26/22) and we decided to take advantage of the sale so we went into Ashley furniture in the Woodlands TX to purchase a bedroom set and a love seat from our bedroom. When speaking to the sales person we specifically told him we wanted something that was in stock and to please make sure it was available for shipping we did not want anything that showed back ordered. He checked the computer and said he reserved everything and were given a delivery date of 6/14/22, ok....2-3 weeks not what I wanted but I can wait. Come 6/14 they only brought the the love seat and mattress and night stand. I was told that the bed rails would come in mid July and the head board, foot board and dresser August end of August (honestly what am I going to do with pieces of a bed, just let them sit my room until August when everything is coming...I don't think so!) While the delivery people were still there I called customer services and they said the items were not available to be shipped. I told them I don't understand and told them when I went into the store the sales person (KLYE) said they were in stock can you tell me what happened. They told him it was a possibility that when the items were ready to shipped the furniture that was being sent may have been damaged and that happens sometimes. REALLY?! At this point I was very upset so I refused the deliver of night stands but did keep the mattress and love seat. I went back to the show room in the Woodlands on 6/15 and told the manager that I wanted to cancel the order because I did not want to wait that long to get my furniture. I was told that I would be charged 10% of order as a cancelation fee(We spent almost 6K). So I am being charged for a cancelation feel for items that they don't even have... Needless to say this upset me more and the manager keep telling me that if I had gone to rooms to go I would have been charged 20%. Like this is suppose to make me feel better! He kept saying that the dates they give are only estimated and not guaranteed. He did try to help me by looking for other furniture that he said was in stock and had a large supply and redid my order. I received a new deliver date of 7/6/66. I call a week before the scheduled delivery day and they say the items will not be available to schedule for delivery for the next 3-5 weeks. At this point I don't know what to think. We call customer service again but they are just trained to repeat the same thing over and over again "I'm sorry it won't be available to 3-5 weeks, I understand, Is there anything else I can do for you." They don't help but I don't thing it's their fault it is the corporation, higher ups, management that have a serious problem and don't know how to resolve the supply chain issues. I get it I truly do but train your people right so there is transparency at the POS, let the consumer know how long it truly takes get the merchandise delivered. Don't just train your sales people close the sale and "not mention" the date is only estimated and that it could take longer to get furniture. I guess by "not mentioning it," but putting it on the contract after you paid for the items makes it ok. Shame on you! So here we are July 11th and I have no idea when I am getting my furniture. I have learned my lesson and I will never ever buy anything else from Ashley Furniture!

Great experience buying a Tempurpedic mattress for our daughter today. Salesman Jay C. gave us relevant info about each of the brands and the differences between the models. He gave good recommendations with no pressure. Ashley has a good variety of mattresses to choose from too. We love shopping at this location because we can easily get in and out as well.

Best experience buying furniture in a long time

Karla was an excellent support to help us decide what we needed. She is perfectly bilingual, and knows her business.

It was very good salesman give me and my wife our space to look around and when we were ready to buy what we choose theyhaelp very frenly

This place is completely overpriced for the chintzy furniture that they are passing off as good quality. Completely overpriced and not worth it! I’ll give a few stars for nice sales reps and convenient location.

My sales agent, Dorian, was professional and friendly. I've purchased furniture at Ashley for years and have never been disappointed with quality or their staff. Always a 5 Star experience.

Me and my wife bought a sofa, a bed, a mattres and the base for the bed. The manager got us a deal on the base even though the delivery for the items was close to 300 dollars. When we got the delivery, the base was missing. I couldn't get on the phone with anybody from the store so I went there personally and the manager at the day (it was another person) said I should not worry and we would receive the delivery the very next day. Next day after waiting the whole day, nothing. Had to go there personally again, a salesperson told me I would have to call to the delivery man and they could not do anything, luckily the man was there and I was able to arrange with him. Next day the base comes, the people from the delivery assemble it and, aside from missing parts, the base doesn't work. The delivery man then calls someone from the store to get this figured out and it's been a week, no one called. Really terrible customer service, would never do business again, they just sold me a thousand dollar base from the room floor that didn't work, I had to figure out for myself and bought the cable that was missing, figured out the configuration for the remote and will just leave it like this because I can't spend my time going after the store anymore.

Nice showroom friendly staff

Tim was fantastic - professional, knowledgeable, efficient, and personable!

Good for price conscious buyers.

Dorian Ramirez was the sales person. He was straight to the point which I liked. Very respectable and resourceful. I would have given him a 5 star if he called me back to check on my experience with the delivery of my furniture. My chase didn’t have any legs which I know it’s not the salesman fault, and it took about 2 weeks to get here (the legs separately) and when I had to call customer service I had to hold a while. Don’t even understand what they are saying. The customer service felt was a terrible experience. The rep advised me to call my sales person and didn’t even know what I was talking about when I told her my legs were missing from my chase. Told me it would be another 2 weeks for someone to come place them on my chase, which I had already paid for delivery and set up. I went to American Freight and got approved for more $ and their furniture looks better. Don’t think I’ll be back to Ashley.

Mr. Ramirez was very helpful in choosing both my dining and living room pieces. The shopping experience was very pleasant. Mr. Pablo, the manager, was also helpful. The store had many pieces to choose from, I could have been there for hours!!

If I could give less than one star I would. I made an order online and was having problems with the delivery. I decided to go to my nearest Ashley home store for help. I was told by the manager that since I ordered online they couldn’t help us. My husband asked who owned the store and they replied DSG. Guess who is in charge of filing my order,DSG! They said we could only call the number on my order for help. I let them know there is an option if you’re a store and calling to help a CUSTOMER! They ignored me. We then decider we will cancel our online order and just get something in store and in stock. We were then very unwillingly “helped”. Finally I sat down and called the number on my email pressed the option for if I was calling from an Ashley store and found out my order does not yet have a solid delivery date and cancelled it with them. Something the manager or customer service gal could have simply done if they had wanted to be helpful and then could have turned it into a sale for a new living room set very very easily. No financing necessary. Terrible experience. I was blown away by the utter laziness and determination to not be helpful of the employees

We liked the product we payed for are looking forward to receiving it sometime inJuly!

Would not recommend purchasing items from here!!! While the storeroom is clean, well laid out and has nice pieces, Ashley has NO intention of actually delivering your product. I understand that there are supply chain issues but Ashley is "supposedly Made in America" to reduce those delays. I purchased a couch and was told it would be in 10-12 weeks. After 12 weeks I had NEVER been contacted by my sales rep Louis. I tried to call MANY times and the local store would not answer any calls. The nationwide customer service says you have to contact local store via phone or go in person to get assistance but the local stores don't answer. I live over an hour away from the location so it's absurd that they won't answer the phone. Finally got a national rep to give me an updated delivery date and they said it would be 17 MORE WEEKS. Ashley had no intention of ever telling me this, they just wanted to keep my money. Now I've been waiting over 2 weeks for cancellation and refund to be "approved". Not worth the headache. I did like the sofa that I purchased so was extremely disappointed that Ashley had horrible customer service and product inventory. Luckily, American Furniture Warehouse had this exact couch in stock AND $400 cheaper!!! Purchase your items from them, never Ashley Furniture!

The manager was really helpful, we will definitely come back!

Tim was an awesome salesman. I took my dining in the chair in the store to see if it matched the table I was interested in purchasing . He carried my chair and took it back to my car. He was great help and helped me with my decision. I would definitely go back to Tom if I needed something.

Worst shipping experience ever! They said they have no control of their products, which customers may not know what and when to expect. If you don't have control of what you sale, who should have the control? The staffs definitely tried their best to be irresponsible after they sold me the products. Right after shopping there, I thought all I need to do is waiting for delivery. Turned out I need to make countless calls and go in to the store to find out where are my products after two months of wait. The sales person and manager told me me don't ask me where are your orders; I have nothing to do with this. The online store told me the orders will be delivered on this day, and every time the delivery was cancelled without notification, which I have to call again to find out the delivery time. Finally, they told me the products are on back order, so I asked to cancel my order, which they told me they will but they can't guarantee because they don't control what they sale. As results, I have waited weeks and still didn't know if they cancel my product. Eventually I got one delivery, as expected they delivered the wrong item. Don't ever shop at Ashley, especially this store. The price is not cheap, the selection is very limited, the post service is none, and the delivery depends on luck.

Tim was very nice. Ashley had variety and what I was looking for.

DONT BUY FROM HERE My experience started off great, the staff was relatively friendly and informative. I placed an order of what I thought was the correct furniture that I had mentioned to the sales rep (was gifted a couch and wanted the matching love seat and recliner). Took 3 1/2 weeks for the order to show up and it was the wrong set. I refused the order. Went back to the store in person to figure out what the issue was and found out that they discontinued the furniture that I originally was told was in stock. I unfortunately wanted to cancel the order and was told it will be handled. it has now been a week, I’ve contacted the “cancel order department“ twice with no cancellation, I’ve been in the store twice with no cancellation. This is not even on top of the fact that they opened up two credit cards “by mistake” when I only had requested to finance with one credit card. Long story short - don’t order from this company or the store. they don’t care once you get your order placed I’ve gotten completely hung out to dry. UPDATE 6/14: Ive now been in the store for a 6th time and soon for a 7th time. This last visit I again checked on the status of the cancelation and the dropping of the credit cards. I waited 20 mins for a manager. When I finally spoke to him he immediately got testy with me and we began to have a verbal argument in the lobby. It was then he reveled a 10% cancelation fee that would be required in order to resolve the issue. That would be close to $400 dollars to cancel an order that was their mistake not mine. So I requested to speak with a higher manager and was told to contact the "customer care" department via phone. I called them, explained the situation and was told they could not help me and I would need to go to the store to resolve the issue. I will update again.

Kyle was great to work with. He helped us pick out our best option for patio furniture. Ask for him for any of your furniture needs!

Very unprofessional manager and the sale guy. They are only nice to you until the sale is made. Our order was pushed back 8 weeks after specifically choosing items based on delivery date. There was no followup call to inform us about delay and when I went to their store to enquire they did not have time to address the concerns. The sales guy (zack) who gave us his number to call for any concerns dose not even bother to return our call or msg. We are finally cancelling our order with Ashley and never coming back.

Before you even step in call for Ben Pham! Set up an appointment and only, I repeat only deal with Ben! It is a rare occasion that I leave a review. I'm a lurker who reads everyone else's but it's time I write one. Ben took the time to help us furnish our home. He took the time to listen to what we wanted and worked with our budget. He showed us around the whole showroom and made sure the furniture we were buying would flow with our home. Shoot he even took down our dimensions of our living to ensure the couch and dining room table would fit and would properly flow. It's very, and I repeat very rare to find a salesman to take the time he did. I owe this man a beer and many more. Thanks again friend! About Ashley : Reasonable prices, excellent selection and great service. Will be a repeat customer!

PLEASE READ YOUR CONTRACT!!!! We purchased furniture from this exact location (paid in full, no payment plans or financing) were told 3 different delivery dates, customer service agents were very rude and not helpful in the least. The person we were finally able to speak to left us on hold or just flat out hung up on us. Told them we no longer want to do business with Ashley Further and would like a refund to take our business elsewhere. The agent tried to get us on a “Technicality” saying we would not get our full refund back if the furniture was in our possession ( which is clearly wasn’t) AND we would have had to cancel our order within 48hrs. Of full delivery not even realizing Only half of our order was to be delivered in 3 days and asked us to just “wait till we get it delivered and THEN decide if we still want a refund. We still said no, because at that point we get no refund as per contract states and be forced to pay restocking fee. The simple fact that they were trying to “pull a fast one” using their own fine print and not even realize we actually read the contract makes me so sad for those who are in the same situation and getting ripped off and taken advantage of. Even after all that we still remained calm and professional especially because I see a lot of comments saying it’s taken them 6months to get their refund and that was only half of their purchases are still waiting for the other half of their money. IF YOU WISH TO CANCEL YOUR ORDER AND NO LONGER WANT TO DO BUSINESS WITH THIS COMPANY DO NOT LET THEM DELIVER ANY FURNITURE BEFORE ASKING TO CANCEL ORDERS, CANCEL WITHIN 48hrs. OF ANY DELIVERY ESPECIALLY IF ITS ONLY A PARTIAL DELIVERY SO YOU WONT HAVE TO PAY A RESTOCKING FEE OR ANY OTHER BS CHARGES!! I sincerely hope this helps even 1 person going through what we are. It’s Very disappointing because the sales rep was super sweet and helpful.

Before you even step in call for Ben Pham! Set up an appointment and only, I repeat only deal with Ben! It is a rare occasion that I leave a review. I'm a lurker who reads everyone else's but it's time I write one. Ben took the time to help us furnish our home. He took the time to listen to what we wanted and worked with our budget. He showed us around the whole showroom and made sure the furniture we were buying would flow with our home. Shoot he even took down our dimensions of our living to ensure the couch and dining room table would fit and would properly flow. It's very, and I repeat very rare to find a salesman to take the time he did. I owe this man a beer and many more. Thanks again friend!About Ashley : Reasonable prices, excellent selection and great service. Will be a repeat customer!

Quality, attention, variety.....non comparison to no other .....The best of the best

We were greeted by a really nice gentlemen named Tim. He showed us exactly what I wanted and their price was really competitive. So we bought it! Thanks Tim!

Went to Ashley looking for a queen bed for my daughter. Initially I wasn’t having a good experience. Nobody greeted me or ask if I needed assistance. I had to go to the front desk to get assistance. The gentleman at the front desk was very responsive. Helped me with what I needed and got me out of there quickly.

Tim Fisher was very helpful. I feel like he gave me a great price. Also no pressure sales which I appreciate.

Great attention, very patience and fully service. Definitely I’ll ve back soon

Great prices! And Zac was so helpful and especially patient with me lol…he definitely made our shopping and purchase experience a great one!! Thank you Zac!

Outstanding customer service Danny was very helpful. We enjoyed our visit to your store and the manager was helpful with getting us the best deal Thanks

Super quick and easy experience. Ryland helped out a ton and made the whole process simple and was very helpful.

They dont deliver they just take ur money

Stay away from crooks

Never delivered

They take tour money but they nevera deliver

Very Bad experiencia avoid ir You Will nevera get delivery

(Translated by Google) very bad company (Original) Muy mal compañía

Worst experience i ever had avoid at all cost they never deliver my order was put on january 2022 now may 14th nothing they dont even have it rude and unprofessional on top of that they want 10% for cancellation

Do NOT trust Ashley furniture to deliver your furniture in good time. Many furniture stores are so much more dependable. Ashley’s has nice displays but are incompetent. They delivered the wrong order after waiting for several months, three times!! We ordered a sofa, bar cart, and two coordinating upholstered chairs before Christmas. We asked about delivery before purchasing any furniture. We were told the sofa and bar cart would be delivered in short time, but that the chairs would be delivered in March of the following year. I was expecting out of town visitors in April, so we thought I could finish decorating my room by then and agreed to wait. We paid in full. In March of the following year, my chairs and bar cart were not delivered. They never called to inform me that it was going to be late, so I called. After my call, they pushed delivery to several weeks later. We thought we had waited this long, my visitors had come and gone, so we agreed to wait. The chairs, but no bar cart, were finally delivered and they were two different colors!! The delivery people called Ashley’s customer service and they agreed that the chairs were not what was ordered and pushed the delivery for even several more weeks down, again! After waiting, I received a message from delivery truck to be home to receive my furniture. I noticed that they only had one chair to be delivered and I called. I was told that they could deliver the other chair several weeks later. We are patient, and I never raised my voice on any of the calls, and was pleasant, but told them that I was cancelling my order and giving up on Ashley furniture. They had my full payment for 6 months, and that I was losing interest. They offered a small discount if I would wait, but who knows if I could trust the delivery time or if it would be the correct chairs? I could have had my room finished and they set me back half a year plus the time it will take for the purchase and delivery of new chairs. If you value your time, don’t shop here.

DO NOT purchase from this store. We cancelled our items on 3/10 and they have not issued our refunds up to this day (5/9/22). I keep calling their guest response team and I keep submitting tickets to resolve this matter. GRT keeps closing my tickets without calling me our seeing if the issue is resolved. They are insisting that because I cancelled my order before getting delivered they don't owe me anything. However, that amount was financed and we are getting billed for this. I'm to the point of turning them in to the Attorney General Office because Im not able to resolve anything with the store manager and GRT.

Very helpful and pleasant experience!

Very bad experience. The sales guy. Lied, to me, just because wants to make the sale, was very stressful experience, and I paid for my furniture cash. I won't ever go there ever again, the make so many mistakes, and the manager is very rude.

Ashley Furniture are crooks and sold me something I didn’t need and refuse to refund it. BUYERS BEWARE! When dealing with customer service that just hang up on me. Told delivery would be 5 days and it too FOUR MONTHS!!!!!

Don't deliver as promised. Day before, AA female leaves incoherent message. I try to call back 4 times but cut off after 20 minutes and 10 min. Later call and get unhelpful guy in Mexico. "We don't guarantee delivery date." 30 min wait to talk to supervisor. Great experience-not!!

I found what I wanted and the salesperson was friendly, made me feel welcome and not pushy at all. He answered all my questions and purchasing two items was very easy and fast.

This store told me that I would get my furniture within a week. I spent over 10,000$ and have only received a mattress. I have a pregnant wife and son and was not even given a frame for the mattress after they said they would give us one until the other one arrives. I was told it would be delivered on a Sunday and when I called Saturday to get a timeframe I was told I do not even have a timeframe and they do not deliver on Sunday. I feel intentionally lied to since I said in the beginning I was going to be furnishing our entire home to get my sale. I asked for a refund and told I have to pay a penalty for the refund for being told wrong. The sales rep I worked with actually apologized for giving the wrong info and said he has only worked here for a little bit but in our conversation around the store told us he has worked at the store over a year. PLEASE DO NOT SHOP WITH ASHLEY. Either they are incompetent or liar and either one is not acceptable. Nothing has been done to help get my new home furnished.

We went in today to look for a couch and ended up with that in addition to a new temper pedic mattress! Ben Pham helped us out, he was great! He is very knowledgeable about the furniture, especially mattresses. He was very patient with us and didn’t pressure us into buying anything today. He really was great to work with and overall we had a great experience! Definitely ask for Ben when you visit this location.

I ordered my furniture back in October and I still do not have my bed frame or table stools which are in the warehouse but they won't deliver until the bed frame comes in which has been pushed back 4 times with the last date quoted the end of May. Don't bother to buy from them if you want your furniture within a reasonable time. I understand the whole covid amd delievery excuses but thats exactly what they are, excuses. The customer service people are nice but not helpful. Until Ashley Furniture starts opening building factories here in the states I am likely to NEVER buy from them again.

Absolutely the worse customer service. I ordered furniture the week before Thanksgiving expecting delivery by February it is now April and it is still not delivered. I contacted customer service multiple times and they cannot help me in regards to my order. I had no choice but to go Gallery furniture and star furniture for the rest of my furniture which was delivered in a timely manner, my only regret was not making them my first stop before I visited Ashley.

I visited many furniture stores and one thing that was common was the lack of customer service, it was mostly nonexistent. As soon as we entered Ashley’s, we were greeted by Billy. Billy immediately introduced himself, found out what we were looking for, and gave us a quick layout of the store. He allowed us to shop without hovering over us, or giving us the over-the-top sales pitch. He continuously checked up on us, was very patient, and answered all of our questions. He also informed me of a great promotion they currently had going on, which was the main reason why I purchased from here.

Billy was here helpful and helped us get what we really wanted.

Evan is the best!

This is absolutely the most dishonest and unprofessional company I have tried to conduct business with. I purchased a dining room set on February 7th and it was supposed to be delivered Feb 24. They’ve pushed the dates twice now and they never called to tell me. I always had to be the one to figure out what was going on. Their lack of communication is ridiculous. I still haven’t received my furniture and I don’t think I ever will. Don’t get into this little game with them, they don’t care about their customers. We are canceling the order tomorrow.

Great service and beautiful pieces! Thank you Tyler!

Do not buy from Ashley's Furniture! Ordered a bed set in September received everything but a FOOTBOARD! Now it's being pushed back until May. Worst customer service they are rude and don't help at all try talking to my sales rep Curtis and he is now ignoring my calls and voicemails. Exclusive Furniture has the same bed set and they are able to have every piece in their warehouse without an issue. Ashley's is overhyped!! I've seen the guys at the pickup station almost break another customers couch cause they were not handling correctly. All around it is not a good place to shop from. They give you the run around and don't give you an answer to when you are gonna get things like a simple footboard. There's many people having the same issue with Ashley and this was way before COVID also.

If I could give 0 stars, I would. I don’t do reviews ever but this disaster of a company deserves one. I’ve been ghosted at every turn trying to get a dinette table that I paid over 2k for and SHOULD have been delivered in late March, now they’re saying august. I understand supply chain issues but this is asinine. Jay made the sale, has now since ghosted me and Evan has yet to return my calls. Star furniture and gallery furniture are SO much better and actually deliver on time. I will never buy from this company again….

I don't write a review for every negative occurrence a business is at fault for. But when a business shows a lack of customer care and is apathetic to appease their customers, a 1 star review is necessary. We purchased an order back in late August, with an estimated arrival of October. While we received part of our order, we have been waiting for 8 months now for the rest. Every time we call to get an expected time, they give us a date and then the date comes with no order. We were finally told that one of the parts for the order was in back order and there was no timeline as to when it would be back in stock. This was pretty unfortunate since the furniture we purchased was all matching. It makes no sense to have bought a furniture set without the set. Of course at that point there is nothing to do but wait ad infinitum for the rest of the order to come in. We contacted the store where we purchased the order initially and the manager said he was rushing the order, that no one had been assigned to it and it was basically in limbo. He told me that he would give us a call Monday to update us. Monday came, he never called. We sent him a text to which he responded with "I'm out of town, please call the store." We called the store, no answer. We called the store the following day hoping to speak to the manager, the employee said he was unavailable. We said we'd leave a message for him and she said, "He's not great with getting back to people." That comment itself was unprofessional but 100 percent true. When we finally talked to the manager he offered no additional help. He gave us an imaginary date that would probably arrive with our order once again unfulfilled. We tried calling the corporate office and all they could do is look up our order and tell us the same thing everyone else has been saying. Unfortunately we're stuck waiting for an order that very well may never arrive and in the meantime we have mismatched furniture that we can't return because of their no return policy. What an absolute joke of a way to do business.

Good experience. Treated us the best. Recommended to any one looking for any furniture. Went to many places before and this one was the best.

Friendly, affordable and professional

No customer support, waiting for 15 minutes and no one even ask if we need help. How can a business have 4-5 salespersons doing nothing

We had Kyle and we was awsome!He wasn't He gave us our breathing room. He was knowledgeable and did a fantastic job closing us out!!The store itself was cozy and imaculent clean I was more then pleased with everything!!

Today I purchased my mattresses and I dealt with Louis Alonso and he was AMAZING! He was very kind, he explained everything from what the mattresses were made of to the comfort to you name it. He even got the manager to give us a deal! I highly recommend dealing with Louis and Ashley Furniture!

Very good experience our sales person was Kimberly Warren very knowledgeable. Courteous and quick. She listened and understood what I was looking for. Good experience I wish everything could go that smooth

Great Product!!! The sales person Zack is very helpful.

Nice store but did not have the sofa we wanted in stocks. The customer service person was with us but he saw someone prob another customer, but never returned. I like Ashley Homestore. But think they were just having a bad day.

Staff easy to work with. Unfortunately due to the ongoing shortages some availability issues, however, they worked with us to find us what we were looking for in the time-frame we needed.

Great customer service and had a great selection on dining room sets.

I bought some furniture my sales man made the experience very enjoyable My delivery date Was today they came and set it all up and was finished up in 30 minutes very professional,I will definitely shop here again.

Sales person was very knowledgeable of the sales items and gave me very good service.

I went to sit on a few couches. Kim Warren was so kind and patient with me. I found exactly what I needed and really appreciated her personal touch.

Good visit spent a bit much but what I got was really all the bells and whistles. I'm not done yet ,comes down to measuring. Went ahead and bought to get the sell price. All is well so far.

Such a disappointing experience. I ordered furniture 01/28/22 with an expected delivery date of Saturday, 02/26/22 . I had to call their customer service line more than 6 times to have the delivery address changed because it was incorrect. Each time I called, I was reassured the address was updated, only to receive another email listing the incorrect address. I ultimately had to contact my sales rep, who had to request the store manager send an email to their delivery department directly. On the day of my delivery, after confirming with my sales rep that my furniture would be delivered, only half of my order arrived in addition to being delivered 2 hours early. I immediately called my sales rep who told me he could not help me or update me until Monday. I then called the store manager who never returned my call and almost a week later I am still waiting on a response from either of them. We spent $10k. We are ready to return what items we have and spend our money elsewhere. Terrible experience.

Syed was extremely helpful and did not try to over sell. A great purchasing experience.

Very friendly and got a great deal!

Collin was great. I had a large order with multiple rooms of furniture for 3 different locations and he was able to keep all the details very clear in his head, much better than me!

Let’s start off with how this is a great store for the right people. If you want quality product that will last, Ashley Homestore is the place to go. All the staff is very welcoming and there at the ready to help you pick out the right products for your home. Ben Pham was especially helpful with making sure we chose the products we wanted as well as making sure the color schemes we wanted were met. We will be using Ashley Homestore in the future. Definitely recommend coming here and seeing the showroom floor, Definitely worth it!

Wonderful customer service! Ms. Kimberly went above and beyond to make sure I got exactly what I wanted. She was very helpful.

My sales person was fantastic! I will definitely shop here again in the future.

Excellent options and helpful staff. I was looking to buy furniture for my entire apartment. The staff was patient and knowledgeable and interested in helping me pick the best option for me as opposed to blatantly selling anything and everything. Kudos to Cassandra for helping out!

Great service, not pushy, good furniture and price.

Cassie a very sweet and professional sales associate. I highly recommend stopping by to shop at Ashley. The selection is amazing and the prices are affordable. Can’t wait to get my new sofa for my game room.

Great shopping experience! Employees are super friendly. Got in and got a couch at a deal price within 30 minutes! Highly recommend!!

Jay was our salesman at The Woodlands store and was very helpful and quick. Andy another salesman, was a very nice, knowledgeable man to talk to as well.

Went in here 3 separate times and called multiple times as well. They answered all my questions I had professionally. Really enjoyed my experience at Ashley Homestore in The Woodlands. I bought a sofa and a bed frame. Tyler was my salesman and he was very helpful. Will be buying furniture from Ashley again.

My visit to Ashley Home store was amazing. Store was very clean n well organized. Staff was informative n helpful. I have bought from Ashley before n with the same experience I came here again. Would highly recommend the 2 stores I have dealt with. Will return for a 3 time when my need arises Thank you

Attentive and courteous staff. Worked with us on a non standard package of clearance items, and recommended a great delivery option.

My wife and I were just shopping for new bed mattresses, we had already been to 5 previous stores today and were not happy at all, so we saw the store while driving and decided to stop and look, we were greeted by Kyle as soon as we walked in, he politely ask is he could help us and we let him know what we were looking for,. Kyle showed us a few mattresses, at first we were just concerned about the price but upon Kyle's knowledge of beds we were very happy and satisfied with what we purchased, thank you so much Kyle we believe we will be sleeping very comfortable from now on

My sales associate, Tyler F, was able to answer all my questions and point me to options that were well suited for my needs. I appreciate the no pressure approach. In the end I purchased something I had not originally looked at due to his efforts to show me everything available with the features I was looking for. I got more sofa for the money.

I regret going to this store. I don't recommend it. The general manager is an unbearable woman and the salesman, Edwin, didn't even say I bought more than 5 thousand dollars and my merchandise didn't arrive on time. I made a deposit of 1,000 dollars. I canceled the sale and they didn't want to return it. I talked to the manager about my money until today and I'm still waiting for my deposit to make sure that the furniture I bought is available because waiting with this store is not the right thing to do. El vendedor no debería trabajar en esta empresa

Billy & Haley were patient and helpful. They made our shopping experience a pleasure!!

Cassandra was great. She took the time to listen and help me find exactly what I didn't know I needed. Can't wait for my new furniture!

Ryland Van Horne was amazing. He was extremely helpful in solving a problem I had and rectified the situation entirely!

Awesome customer service

I have had, hands down, THE WORST experience with Ashley Furniture. It has only declined in my expectations since I purchased my furniture. Prior to September 2021, I had never purchased from an Ashley Homestore before, and I do not think I ever will again. In September 2021, my husband and I finally decided on a bedroom set that we liked, after searching for months for the perfect one. We placed our order in stores, and were given until December 10th for our shipment date (due to back orders and material shortages, which was fine with us). Times have been crazy, we all know and understand… but that has been the LEAST of our concern. Forget December, it’s FEBRUARY now, and we have yet to have ANY updates on where our bed even is. We call on a WEEKLY basis, and get told our bed keeps getting “pushed back” and people are getting Covid(?!). We got our dressing table delivered to us, after begging them for a partial delivery, and 6 of the 9 drawers are DEFECTIVE! Our chest was delivered, and HALF of those drawers are defective as well. We have called corporate (absolutely no help), called and spoken to managers, employees, and all… there has not been ONE thing anyone has done for us except give us excuses and made us wait even longer. The only options we got were to cancel our order, or just keep waiting.

Great set of people that work there. Made everything easy as possible. Some of the furniture is going to taller a while to get, but that’s understandable to all the Things going on from Covid. Kyle was the main guy helping me and he did a great job. Evan was the manger and he was helpful too. Good place to shop.

Fantastic help not pushy very reasonable

This is absolute the worst experience I have ever had. Purchased Table & Chairs, opted to pick up instead of paying $169 delivery fee. Table came shrink wrapped with all chairs put together, and box labeled parts for the table legs when we picked up on 01/15. Unfortunately, We did unwrap it and came home with no screws. I called 01/15 and asked for them to be overnighted since we live so far & was told that was not an option. I asked to speak to a manager and the representative (Eli) just put me back thru the holding pattern. So, I spoke with a 2nd Rep who said he would have them sent UPS/FedEx and we would receive in 7-10 Days or I could pick up from store - Confirmation# 5463883. I called back on 01/25 and rep told me he would have someone call me back with status within 24-72 ours. I asked if he would just give me the information for the parts needed and I would buy myself, he stated the store could tell me - All 3 Reps said I could pick up the parts from the store. Today, 01/28 called store who stated they cannot help, they could send an urgent email to see if someone would. Needless to say - still have a table leaning against wall I cannot use that I paid for. I have never dealt with such unprofessionalism EVER.

Didn’t plan on purchasing anything the day I went to visit with my daughter but we ended up walking out with her new bedroom set and a sectional! Billy was great and not a pushy salesman - I walked in and when greeted said I am just looking and his immediate response was “just find me if you need anything”…..I was appreciative because I don’t handle pushy salesman very well. He was super patient with us (I had 3 kids with me so it was a little chaotic) and answered all our questions! 1/2 of my purchase has already been delivered and the only issue was one of the legs for the slats on her bed was defective but I haven’t had a chance to call Ashley furniture yet to replace it - otherwise she loves her new bedroom! Can’t wait for my sectional to arrive! Overall I am pretty pleased for this being my first purchase ever with Ashley!

Syed and the manager were great! It was a super simple and smooth process. Wish the delivery was a little quicker but understandable!

If I could give zero stars I would

Terrible customer service, disinterested employees, lies, deceipt, and a company that loves giving you the runaround. That is what you will get if you buy anything from here. We purchased a full bedroom set and paid about 5k in cash, on May 30, 2021 and were told that it normally takes 6-8 weeks for delivery but because of COVID it may take up to 16 weeks (September) to receive our stuff. Most of our stuff arrived after Thanksgiving. It is now mid January (33 weeks later) and we are still waiting for our last item. The eta has been pushed back more times than we can count. The item we are waiting on was accidentally cancelled by the store without them notifying us and we only got answers after driving up there and being forced to nearly cause a scene because they weren't trying to help or give us real answers to anything. We will never order from Ashley again or recommend their store. The way we've been treated is unacceptable. The call center even hung up on us twice the last time we called despite us being cordial. We will see if we get our dresser in February like they are now estimating but I won't hold my breath.

Selection was just what I was looking for. Went to other places and all dark and heavy looking styles. Ashley was GREAT and Syed and Kim were fantastic!!!! Highly recommend!!!!

Ben helped me out. I came here after coming from rooms to go... They were talking about a month for delivery when Ashley had offered 2 days! Will definitely be returning.

I went to Ashley Home Store for a chair for our sitting room. The first time I went in I was not helped or offered help by anyone in the store although there were employ’s not helping others. After looking and not being helped for over 15 mins I left. Other furniture stores didn’t have as nice of quality furniture. I went back to the same location the next day and was greeted and helped within the first 5 mins of being in the store. My experience the second visit was better, but I will shop the store online to avoid going in and being ignored.

We just worked with Luis to purchase our new living room furniture. He was very helpful and knew the product well. He spent a lot of time with us and helped us measure everything up to be sure it would fit in our space. He explained the 5 year protection plan which will be great since the pieces will have heavy use. We will definitely ask for Luis again if we go in to purchase other things. It was a very simple process to order and immediate automated emails will keep us up-to-date on the status of our order.

Kyle was very attentive when I walked in the store. I’m satisfied with the purchase.

A very nice sales person named Billy at the Spring location helped me purchase a new mattress for a great price. I Was able to upgrade to a better box spring because mine was on back order. Thank you Ashley furniture

Horrible. Absolutely horrible. Spent almost 4k on a bedroom set. Was told it's a 4 week wait. It's been 16 weeks. Still haven't gotten my items. The sales person, Kimberley Warren, promised the world before we purchased, then we never heard from her again after I swiped my credit card. Everytime you call, you're connected with a hotline, not the actual store. I've had 2 people hang up on me after I've been asked to wait for over 30 minutes both times. This business deserves 0 stars but it's not possible. I need a call ASAP or my credit card company will be giving me a refund.

kyle was super helpful! we were in and out of the store within an hour

Great experience. Sabah was very helpful and provided answers to all our questions

The second we entered the facility you are greeted immediately! Everyone was friendly and eager to help each customer satisfy their want/ need of what they were in search of! The sells agent who assisted Us had previously assisted another couple, but we were finished selecting our items and ready to complete our purchase; he called another agent to complete their transaction so they wouldn't have to wait! You do know they get paid commission! With them it wasn't just about the money being made but actual customer service! Thanks Greg Hall for your assistance!

Excellent customer service. Salesman was knowledgeable and not pushy. Had most items in stock.

Ben Pham was such a pleasure to work with during our recent purchase. He’s knowledgeable, kind, and efficient! I had a question about a previous order and the customer service desk couldn’t look it up or didn’t have access to see it. I left there thinking I would have to call Ashley for the answer and Ben called me on my cell phone and had found the answer for me. He’s the type of no-pressure salesman willing to go the extra mile! Thank you Ben - the world needs more of you!

Curtis was great to work with. We appreciate his time and effort ensuring we got exactly what we were looking for. Jay, the “sleep geek” was very knowledgeable as well!

Great customer service…

Sales rep, Cassandra, was a good listener and professional. The delivery team (unfortunately I didnt get their names) were outstanding.

Despite the twenty voice messages confirming our delivery, plus confirmation over the phone with a representative the day prior, our couch was not delivered. They then told us that there is not a ticket for the delivery and that it was never scheduled. I’m sorry, what??? Did you delete it? Now they say it will be delivered a week from now, but after reading similar reviews below, I do not believe it. We will have an empty living room for Christmas.

Wonderful experience at this store. Great people and smiling faces. The prices are good. We are very happy. Mr Andy Beylik, the sales associate was amazing. He was patient with us with the many selections that were available. He gave tips on different options and at the end he gave us a good deal.

Ask for Ben Pham, he provided excellent service. I will definitely work with him again in the future. Ben thank you for exceeding expectations!!!

Worst customer service experience, between Ashley and their warranty company passing the Buck to each other nothing gets resolved. I’ve been trying to get refunded for 2 weeks and no one is willing to respond. They lie to convince you to buy an extended warranty and when you try to use it they deny a claim, or in my case tell me to leave my cat hanging in the power motor of my recliner in order for a tech to see the motor has stopped…by all means spend the time, money, and gas to go to another store…never again will we spend another dollar at Ashley..

Excellent selection and very reasonable pricing! Wonderful attention from everyone and our salesman, Jay wasn't pushy at all, he was so helpful and courteous. We found what we needed for our home! very pleased with our experience and highly recommend Ashley Furniture to friends and family!!

Salesman was courteous professional and very friendly. The chair was very good quality and what I was looking for. Price was a little high but what isn’t?

(Translated by Google) Everything is excellent, very happy with everything I bought and the staff are all very kind and I want the time to pass to receive my furniture (Original) Todo excelente muy feliz con todo lo que compré y el personal igual todos muy amables ya quiero que pase el tiempo para recibir mis muebles

My salesperson Jay was extremely attentive, knowledgeable and helpful. My experience was an easy and very positive one after going to other furniture stores and feeling very dissatisfied with the selection and frustrated. I will most definitely return for my future shopping to this location and will ask for Jay.

Furniture was ordered in 2 months in advance. On the delivery day, 1 hour before I was supposed to receive my order, they called and told me half of the order was damaged. I asked for my full order to be delivered next week. The next week the same thing happened, an hour before they told me the same items couldn’t be delivered because they were damaged. This company is a total waste of your time, energy, and money.

If I could give ZERO stars right now I would. I am beyond frustrated with the customer service and the delivery process. I went into Ashley Home Store on August 23, 2021 and I placed and order for my cocktail table with storage with an ETA delivery time of September 20, 2021. Which was already a bummer but WHATEVER everyone seems to be blaming EVERYTHING on COVID. After 9 phone calls to check on my order with no answers and being hung up on, along with empty promises of being called back with an update it is now November 29, 2021 AND STILL NO DELIVERY OR NO PHONE CALL WITH AN UPDATE REGARDING MY ORDER. This is unacceptable and looking at other reviews this doesn't seem to be Ashley Home Store first rodeo in providing crappy service. When I call the actual store the phone is not answered, and if it is answered the idiot on the other end hangs up the phone acting like he can't hear (oldest trick in the book, looser). We are 2 days from December 1, 2021 and I DO NOT HAVE MY TABLE. The irony in this is that on your delivery form it states "At Ashely Home Store, we believe that you and your shopping experience with us matters". In my Maury Povich Voice " This is A COMPLETE LIE". I do not believe for a moment that my shopping experience with this company matters, because if it mattered this company would have looked at all orders that were not delivered at the time told and reached out with some answers and came up with solutions to get the deliveries out. BUT if I don't call in first thing in the morning or make the attempt to reach out, I'm just another number. My Salesperson was Kimberly Warren and she was great but the company as a whole ZERO stars!!!

Mrs. Kim W. is such an amazing person to work with. I recommend her to anyone. Thank you Mrs Kim for your assistance today! We will see you soon 🙏🏽🥰

Great place to buy, not pushy

Great experience because of the professional team at Ashley's HomeStore.

Great experience!!! Our salesman was super nice and helpful! Quick, easy transaction!!

Greg was fantastic to work with. He understood exactly what I was looking for - a sleeper sofa for my rental property. He led me to one of the sleeper sofa options, which is also a top selling couch. It was perfect. He made my shopping process easy and fast. Thanks Greg!

Great service and they hold themselves to what they say a price is!

Very good and fast service. if you're looking for furniture, this store (Ashley Furniture) is the place to go. Thank you for making our furniture buying experience great.

(Translated by Google) I retract that opinion (Original) Me retracto de esa opinión

Curtis did a great jobhelped us outfind the right one , now lets wait and see how it actually comes in.

Edwin was very knowledgeable about the mattresses and all the furniture. He wasn’t pushy and gave us honest feedback. Definitely will keep shopping here

Every time I walk in I come out with exactly what I wanted!

Save yourself do not go to Ashley Furniture keep driving!!! They will sweet talk you in the store tell everything you want to hear, give you their cell phone number and all the “deals” in the world but the furniture never comes, cell phones aren’t answered and canceling the order after months of waiting is impossible (systems are down can’t cancel, has to go to answer dept they will call you back). Each time we called on a status update on our items they were only missing one part a few weeks later they have no parts are we are moving further in 2022. Go to Gallery Furniture had real wood items and delivered our furniture 4 hours later

My husband and I have been to any and all furniture stores from Houston to Conroe and every place in between looking for a specifically sized loveseat to fit our motorhome. We have talked to that many sales associates also. Some gave up without even looking, others failed to listen to what we needed and still others made promises and didn't keep them. In other words, they didn't seem to want to put out much effort. Saturday we walked into Ashely Home Store in The Woodlands off of 45 and immediately we were greeted by Louis. We explained we had seen a loveseat in here on a previous visit and were back to take a peak at it. We explained what we were looking for and why. He pulled the spec sheet and verified the measurements then we started to discuss the option we saw on-line. Immediately he suggested a price their store could offer and explained why it would be in our best interest to purchase in-store verses on-line. In other words he "sold" us on him and his store. We decided to go ahead and order it. In the meantime, he began to discuss the special they were running. We happen to have been looking at this particular option for a couple of years, however we never really felt comfortable with the price or the selection. Louis proceeded to share all the options they had to offer with us and again, we decided to bit the bullet and go ahead. He very efficiently wrote the idem up and didn't try to further up-sell us on anything else. Besides Louis being a great representative of the company, the furniture on a whole was not only impressive looking but also seems to be of good quality and most importantly, American made. Ashley HomeStore and Louis made us present and future customers.

The process was easy. Go see Jay very knowledgeable. Great customer service.

Jay, your customer representative, was very courteous and attentive to our needs. He gave us space to venture through the store while also answering all questions about the specific furniture we needed. He completed the sale and we were happy with our purchase.

Beware! Bought sectional couch in June 2021. I have half of the pieces. Coming up on half a year and Ashley never calls, does not update me on the status and gives me the run around about when the rest is available. Will not take the pieces back so I can order something else.

Service was excellent - attentive but not pushy. I can’t wait to get my furniture!!

AMAZING

Went here looking for a bed. Unfortunately, no one behaved like they noticed me and no matter how hard I tried to get help/advice, I just felt ignored. Walked around the store for about 20 minutes and left

A super bad experience !!! I went back to buy Dinner table and the seller who had helped me was not there, so another seller helped me, but he no longer wanted to respect the price, so I told him that I would return when the other person was there, I thanked him for his time and he answered me very angry "When you return, make sure you call and ask for an appointment with him, don't waste our time, we don't work by the hour, they pay us for commissions." Are you serious? I will not return to this place. I think they need training on customer service. I asked to speak with the supervisor and he never came, so I better left.

Sabah Kobrsi was so patient with me trying to make a decision. Believe me, I take forever. Very pleasant experience!

Was very pleased going into Ashley Homestore in Spring, TX. My wife and I (wife really) found the perfect living room furniture she wanted at your store,. She was thrilled and so was I. Great selection to choose from and service as very good. Our salesperson, Kyle, was around when needed but not over your shoulder pushy like so many other places. This was our first time to Ashley. First impressions are everything and you’ve made a repeat customer out of us!

Great experience from Kimberly! We were in and out pretty quickly. We paid less than we were expecting to after a discount was provided. We compared a lot of couches to the one we picked and this deal was better than wayfair, and Amazon similar couches.

Very friendly and helpful and when art could not fit in car, the salesman offered to drive it himself!

We didn’t got or bedroom set, after the delivery guy call all day changing the time that he will be arrive and make all us waste the day by waiting for him. At 7: 40 pm he said that he had 20 minutes waiting outside the building and that he’s not gonna make the delivery and said that he’s leaving also he said there’s nothing he can do and that we have to make other appointment, he was very rude, extremely rude, you can tell that he was decide to not make the delivery from the beginning, clearly we never got a call from the gate to be open, also still wondering how nobody’s came into the building on a Friday night while he was supposedly waiting. How a delivery guy don’t know how to make a delivery? What a shame. Very disappointed, very unprofessional service, waste of time

Don’t buy anything in this store and definitely don’t spend a penny on the insurance they push on you. We bought a sectional in this store and got pressured i to buying insurance for the furniture and now we are trying to use it and they don’t want to fix the problem when it is clear that it is cover under the insurance. This is a scam and we will be filing a complaint with the state Attorney General and suing Ashley and the insurance company for malpractice, falsely advertisement, and fraud. Stay away from this scam-artists.

(Translated by Google) Very good service and good prices (Original) Muy buen serviicio y Buenos precios

This review is solely based on my in store experience because I have not received my furniture. My sales person was awesome, by far the best experience I’ve had making a purchase. I loved her personality and how she called me by name after I’d left and came back. I didn’t feel pressured to make a purchase at all. I’m definitely going back to her to purchase my dining set. She made ASHLEY proud that day.

Great furniture, experienced delivery techs loved it

Corey did an amazing job helping us find our new bedroom set. He went above and beyond in answering all our questions.

Great people and really listen to what you are looking for. Work with you on payments.

I have been very satisfied with all of the purchases I have ever made at Ashley Home Store. I do want to mention that this was the first time I walked into one of your stores and no one greeted me or offered to help. We must have passed about 10 salespeople. 3 we’re out at the front smoking, 4 were huddled just past the entrance talking business, one was sitting in a recliner on her cell phone, one walked right past us, I smiled but did not get a response. Then I saw Curtis, he greeted us as he approached. Offered his help and off we went to the mattress department. I got my mattress and another item. He was friendly, helpful, and attentive. A few other employees also assisted with a few questions and that was nice. I will be returning for a few more items and I’ll be looking forward Curtis.

Besides getting the absolute run around. You can't make contact with anyone at the store unless you walk in. After finding out from the delivery side, multiple times, that there's been issues with my orders I'm still waiting for my mattress. No contact no updates.

Order a bedroom set, was told that it would be available for delivery on Sept. 28th, heard nothing back since then, it is now oct. 6th. I called customer service and now the estimated delivery time is 31-33 weeks… not days… WEEKS!!! 8 MONTHS!!! Did not receive ANY updates on this order when time for delivery changed. Will not be doing business here EVER again. Will be taking by money to Gallery Furniture like I should have the first time.

Morgan was so knowledgeable and helpful, great customer service!

The Ashley HomeStore in the woodlands was very helpful with the purchase of our new dining set! Awesome knowledge and customer service! Can’t wait til it arrives!

Walked into Ashley and we were helped out by Alexa. We knew exactly what we wanted and she helped us with make our purchase easily. I highly recommend investing in the protection plan for your purchase as you never know what can happen and it’s well worth the extra money. Living room set is going to go great with the dining room set we purchased also prior.

Sabah was very helpful and patient while I made my choices. I didn’t feel any pressure to buy anything. Made a nice purchase that I am happy about. Exactly what my daughter wanted for her room decor.

No help everyone is on the phone relaxing

Absolutely loved it. shaba was very helpful and nice. Everyone came up and asked if we needed help very professional. he knew what he was talking about and he and he knows a lot information definitely a five star thank you for everything.

We were assisted by Curtis Straba in The Woodlands location and he was very patient with us. His customer service was above and beyond.

Had a great experience with Kimberly at the Woodlands location. She made a stressful shopping experience a piece of cake and full of laughs. Will definitely be back to shop at Ashley!

Kyle was a big help in helping me pick out my new furniture today. He was the only who asked us if we needed help after hour being there. Thank you Kyle. Ask for him if you go shop there. Jennifer Hickman

Staff was phenomenal!

Bought furniture from there in April for 2 kids rooms living room and kitchen, it is now September and I'm still waiting on one bunkbed, dresser and 2 recliners and the power head rest on the sofa stop working called twice and they said the report was not handed over. This is totally unacceptable. I gave 2 stars because the salesman was very nice.

BEWARE they’re bombing out and can’t handle anything. We had over 6k open to buy and management down to warehousing with this company is highly inept and more than likely won’t be in business in a year IMO. Go elsewhere for they are not able to handle simple tasks nor tell the truth while doing so. Update: it got much worse after talking with management; THEY ARE ALL LYING!! See how they won’t give out a phone number to communicate in person only email and text number! Huge red flag!! BUY AMERICAN MADE. Mgmt made this right after much nego and patience, we hung in there and they handled their part. Upped stars to 3.

Ashley Home Furniture is sad. Customer Service is poor. I was to receive a night to find out it was taken off the truck or something. How is it no one calls people to let them know the item will not be delivered. This is suppose to be a good company so far it's not living up to its reputation per their recordings

I saw a desk on the internet that I wanted to look at. I walked up to Billy C. and he greeted me in friendly manner. I proceeded to tell him what I was looking for and he knew exactly what I wanted to see and took me right to it. We discussed the price and I was in and out in a few minutes. Quick service and super friendly salesman equals a happy customer. Thank you Billy C. , Karin Mansker

(Translated by Google) Bad experience, very bad experience, in April I asked for a dining room set for the date May 20 which did not arrive, they gave me several dates and nothing, until July 22 but they only gave me 2 chairs and the table plank (without the base of the table) and as if that were not enough it is even damaged) the rest of the dining room that was going to arrive later, I spent 1 month and nothing, cancel the order and now they do not come to pick it up and they are charging me, already I made a payment so that my credit is not affected, but I am already desperate, today September 11 I still have no answer. (Original) Mala experiencia, muy mala experiencia, en abril pedí un juego de comedor estaba para la fecha 20 de mayo cosa que no llego, me dieron varias fechas y nada, hasta el 22 de julio pero solo me entregaron 2 sillas y el tablón de la mesa (sin la base de la mesa) y por si fuera poco esta hasta dañada) el resto del comedor que iba a llegar más tarde, paso 1 mes y nada, cancele la orden y ahora no lo vienen a recoger y me están cobrando, ya hice un pago para que mi crédito no sea afectado, pero ya estoy desesperada, hoy 11 de septiembre aun no tengo respuesta.

Very friendly. I was in and out within 30. Minutes. No high pressure sales snd answered all my questions

awesome help and great furniture deals for everyone see Dave Smock an experienced and honest salesman

We came to The Woodlands location of Ashley Furniture Home Store to completely furnish our new home. We had visited several other competitors of Ashley and the quality of products offered was second to none. Our salesman Billy Chestnut was extremely helpful and knowledgeable. Ashley had awesome selection and several options for each room. We had an experience that was second to none.

Absolutely the last place anyone needs to shop at. No help whatsoever. Wanting to purchase on Synchrony but the salesman did not have time to work out our purchase. Embarrassing experience.

Mike was very knowledgable and candid with us. Flexible payment plans. Lots of chance to save money

Wonderful experience and we will come again for more business. Thank you to Edwin for helping us with our purchase. We look forward to working with you again.

Edwin and Alexa were amazing. Did a great job getting us our first couch in our new home.

Wonderful staff thank you Curtis

Sabah is a great person. He knows how to give people space while and during a purchase. His manager Mike was also very kind and honest about the deals and no fake promises were made like other stores. I a 100% recommend you come check Ashley HomeStore.

I like the store and the sales people are nice but it is very frustrating to wait such a long time for my purchase. 3 weeks is just too long! It’s been 9 days and still no furniture. I may have to go elsewhere. I called the store and they said they would "contact corprate".. Two days later I called back. The salesman told me he had a date, but he couldn't be bothered to call me with it, so I went elswhere and got a delivery dat of two days!!!!

Great customer service! Very interested in our needs and making the whole experience pleasant.

Excellent personal contact with no sales men pressures. Only pitfalls was the back & fourth from salesmen in completing my order, seem poor IT equipment setup and functions. Overall pleasant shopping environment.

Sales meet my expectations. Feel comfort letting them make money they deserve.

Alexa was very helpful from the moment I walked in. Helped in my selection of a new bedroom set. Store is very clean and very nice displays. Go see Alexa!

Excellent customer services

We had a great experience. We caught the Labor Day sale and got a great deal on the perfect power reclining sofa. Louis was a great sales guy.

I purchased furniture with Ashley’s back in May. Nothing that was explained to me has happened. This has been a nightmare of an experience. They never return your phone calls, they lie about the conversation and the original agreement and delivery was also a nightmare. This has been a horrible experience from the get go. I feel like they purposely avoid responding back to you so that they can stick it to you with the financing. I suspected from the beginning that I was going to regret dealing with Ashley’s furniture. I would advise that anyone and everyone considering dealing with them, to reconsider. The customer service is awful. Every time I’ve called, I ended up speaking to someone in New Mexico who couldn’t assist me. My furniture was delivered defective and broken. Never got a call back. The sale rep, Morgan, never called me back, and nor did Nikita. They are scammers yall. I really thought that I was making a wise, calculated decision purchasing from them, but it turns out that I’ve been played for a fool. A balance of only $580.00 has now increased to $1800.00 even after paying $1800.00. And this is the result of them not being diligent and professional enough to return phone calls. I have been played and taken advantage of. I’m so disappointed and I feel like I’ve been used up and scammed!!!! And now I’m stuck with a huge balance and broken, defective furniture. Not good Ashley’s, not good. You should be ashamed of yourselves. Disappointing.

I am still waiting on a price match change 6 months after purchase. I was assured that I could be refunded or the financed amount changed once delivery was accepted and my order released from the "manifest."I worked with manager Zac Mize in person and Mike and Andrew through Zac and my sales person Kyle. After the first week, I was told "they are working on it," then 3 weeks later I was told it would be fixed before I received my first bill. First bill received in March 2021, not corrected. I disputed the amount, which later I was told because I did that, they couldn't change the amount. The dispute was declined because "the merchant confirmed the transaction in question has posted correctly. I was eventually referred to the regional manager Mike Gomez, who I have been calling every month, sometimes 2-3 times, and he assured me since the dispute was closed they can again file a price change. Every month comes and goes with no change. My July bill came and the promotion time was changed to 12 months but still no price change. I have called the financing company, they report they have nothing to do with the amount, that Ashley Furniture is the one who sends them the totals. And on Ashley Furniture side I'm told to call the finance company to see if there are any credits. I am the one going back and forth making the calls and asking about the problem waiting on hold for 45 minutes or longer each time. I am terribly regretful for ever stopping by this store and making a purchase. I have my documentation about the price change and will not make one payment until this is corrected. I have emails, text messages from the managers stating the corrected price. I was very patient with everyone I have dealt with but at this point, I feel like they don't care and are just wasting time so my promotion time runs out, then there is accrued interest which will be added on. Save yourself a headache and just go to American Furniture Warehouse- they sell Ashley Furniture products.

Very helpful and personal to the point of doing whatever it took to ensure we the customer felt as if we were truly and genuinely treated as if one of there family members that they cared about

I assume this staff is on strike. This was by far THE WORST CUSTOMER SERVICE I'VE RECEIVED! I was not greeted, or helped at all. Everyone was lounging around, eating, and playing on their phones.

Had a great experience today salesman Kyle was good

I unfortunately have to give a 1 star, zero if I could. I have had the absolute worst experience buying furniture at this store. They had no issues selling me over $5000 worth of furniture, everything was good at first till it came time to stay true to delivery dates. We all know what's going on so I don't mind the delays as long as you Communicate! My texts to my Sales executive were ignored (she gave me her personal number to get in touch if I had any questions with regards to the furniture) or she would tell me she's checking on it and never got back to me! 1 piece of furniture (kitchen table and chairs) was supposed to be delivered first, it went from 2 Nd July to the 8th to the 15th, 30th then 4th of August! Finally got confirmation that it'll arrive on August 14th (mind you all this came from me reaching out after the promised day has passed!). This morning I get a call saying that the table top is damaged upon loading so they decide to deliver chairs and a table base! No either when the top is supposed to arrive it's on back order apparently! This is the last straw , Ashley's you have lost a customer!

Great store nice and clean Tyler was very helpful and addressed all my questions. I enjoyed my experience.

Mr. Morgan Watson provided both me and my family with exceptional customer service! He greeted my family with a “can do “” attitude, very knowledgeable, and very professional throughout the duration of our visit. He far exceeded our expectations, and his work ethic is unmatched! By demonstrating active listening skills, my family and I were able to remain within our budget, and absolutely satisfied with our purchase. Mr. Morgan Watson truly delivered the ideal customer service experience, and went above and beyond to bless our family! My family and I truly enjoyed our experience with Ashley HomeStore!

Tyler was fantastic. One of the best buying experiences I've had since getting to Texas. Zero pressure, and I got a hell of a deal. I will be coming back for more soon!

We just purchased our first home, and had been to a different location with an unpleasant experience. We went to the 45 in Spring location and met Louis and he was exceptional start to finish, even with our delays in closing and changing our mind on different furniture, he was top-notch, super personable and helpful the entire time. We will 100% go back to him specifically for any future furniture needs. You don’t get customer service like that anywhere else anymore.

As far as our couch everything has been and was amazing as far as the comfort and delivery was awesome! On our dresser the guys basically broke it during installation but we didn’t notice it until the next day when we moved it into place! Our night stand was good and no issues. Our bed we are still waiting for it now 6 weeks later!!! Very frustrating on many levels!! When called to report dresser they wanted pictures right then and I wasn’t home to provide them so they told us to call back later!! On bed we are still waiting and bo update which has been very upsetting!!

Kyle and Mike were great. They were helpful when we needed them while allowing us space to browse without pressure.

Great customer service, furniture options and prices.

Didn't have what I was looking for. The selection seems to be minimal. The prices are moderate.

I worked with the manager and had an outstanding experience. He was eager to help and make sure I got exactly what I wanted.

Too pricey!!

TAKE YOUR BUSINESS SOMEWHERE ELSE! Do NOT purchase from any Ashley’s store. I’m giving two stars because my salesman, Dave was extremely nice and helpful. Other than that I would of given 1 star. Customer service is HORRIBLE and will give you the run around for months. I purchased a $3200 living room outfit in May. I was told two pieces would be delivered at the beginning of July and the other piece in August. I got a call that my two pieces were in and set up delivery, NOBODY EVER SHOWED! I called and they said there was no record of my delivery and they aren’t even doing partial deliveries. I cancelled my order, a few days later I got a call from Maria in the VIP department. She offered to refund me $400 and to give them one more chance and my couches would be delivered by 8/3. Well it’s 8/3 and I haven’t received them. I called customer service once again and now they are saying my couches must of been damaged or lost at the warehouse because NONE of my pieces are there. So now my delivery time is showing 4 weeks. I have requested to cancel my order and I’m now waiting for the VIP department to call me and confirm my order cancellation. I have NEVER experienced such bad customer service and every single person I talk to is telling me something different.

Kimberly at the I-45 and Rayford store was Amazing!! She helped me weigh the options for my first big girl purchase of my bedroom set and made my first time at Ashley Furniture so enjoyable and I will definitely be returning to her!

Very helpful and friendly salesperson. Kyle helped me make the best decisions for my space and taste.

Today my wife and I checked out three different furniture stores in search of a bed frame. At each place we found things that we liked, but was not until Ashley Furniture we found something that we loved. Their staff is very knowledgeable and welcoming. We had the pleasure of working with Kimberly who answered all our questions. She was very patient as my wife is very indecisive. We thought we were coming to buy just a bed frame, but ended up leaving with a bed frame and a new friend. Andrew & Katherine

Great customer service, was willing to work with me on the price. Would definitely purchase from here again.

I've shopped at many stores in the Houston area, probably all of them. I have to say this particular store was superb. Jay was very professional and helpful. He went out of his way I didn't even expect it. Ashley Homestore is great overall.

(Translated by Google) The best of the best, first class service (Original) Lo mejor de lo mejor, servicio de primera

We ordered about $8000 worth of furniture on June 28 of 2021. Our sales rep told us we could get the furniture delivered on July 20. On the 20th I called to figure out where the furniture was and what the progress was and they told me that it hadn’t been scheduled for delivery. When I asked why we were told that the sales representative did not have the authority to make the schedule for delivery and that they also didn’t have all of our order in the warehouse yet. Then they said they would schedule for the 22nd. When the 22nd came and went without delivery we went to the store and explained why we were upset about the lack of communication to us and the delays in delivery. They explained that the person that tried to help us get it scheduled for the 22nd had screwed something up so we ended up with a credit hold on our account. The person at the store Andrew Guensenbrick Who fixed the problem with the hold said at the latest we should have our furniture delivered by July 27. Now here we are a month after ordering the furniture and I’m being told that the earliest we can get it is July 28 because it again has not been scheduled for delivery. Worst organization I’ve ever witnessed with a company. They are happy to charge us and take our money for some thing that has not been delivered yet.Needless to say we will not be ordering furniture from Ashley Homestore in Spring again

Very nice salesman. Transaction handled in a professional manner

Good service

Never in my life have I experienced a company with less care or concern for their customers than what is currently being displayed by Ashley Furniture. We purchased an entire house worth of furniture two months ago with the PROMISE that everything would be delivered and installed by July 1. On July 2, Ashley Furniture proudly delivered pieces of what we bought. NOTHING WAS COMPLETE AS PROMISED. My family & I have slept on the floor for three weeks and we are STILL sharing a portion of the couch we purchased. God only knows when the remaining pieces of the couch will show up. Sales does not answer phone or return calls. Customer service is unhelpful. We ask to speak to supervisors but we cannot immediately speak to anyone higher up. We are tired of calling. We are tired of going into Ashley Furniture to ask where our furniture is. We finally received the rails to put our bed together today. We put the boxspring that arrived just last week on it, but it does not fit. We called customer service to let them know of their mistake. They said it has been over 72 hours since we received the boxspring! Sorry, nothing they can do. Call sales, they said. Sales department does not answer. Oh, our bed is still not complete because they did not provide the screws to do so! As someone else mentioned two days ago, this company will take your money and leave you stranded. Stay away.

Our sales rep, Kimberly Warren, was excellent! Not only did she assist us in picking the correct mattress for our needs, but she was able to help be competitive with the price. I will definitely ask for Kimberly's assistance the next time I visit their store.

Low quality, plastic furniture. Friendly staff.

Friendly service that works hard to get you what you want for the price

We bought a sofa and a recliner from Kim at Ashley's HomeStore on I45 N. Kim was an awesome sales person. Service for pick up was also great.

Great service and friendly people that’s there to help in everything you need 100% Recommended

Corey was a courteous and knowledgeable employee and we were happy to get 30% off the table we bought!!

Purchased a Love Seat & Recliner from Ashley HomeStore in Spring Texas and we had a very good experience from our sales person (Mike Nassif). Mike was very helpful and did not push us into buying. He made the purchase enjoyable. I would encourage any one in the Spring Texas area to see Mike when looking to purchase furniture

Great customer service. I told Louis Alonso what I was looking for and he was very knowledgeable and helpful! I can’t wait to get our new couches delivered!

I am incredibly upset and unsatisfied with my experience at Ashley Furniture store. I first started being a customer in 2015 and my experience back then was already disappointing. The prices are fair, the quality of the furniture is okay if you don’t expect to keep the furniture for 5+ years, but the customer service and sales tactics are unbelievably dishonest. I must have forgotten what happened back then, because I made the mistake of buying furniture from them again only to be tricked by a sales person and then not have my furniture delivered on time. The sales person first offers me a $3000 mattress (the most expensive option at the store, and that I didn’t buy) instead of trying to offer me more affordable options, which already gave me the wrong impression. When I go to make a payment for the items I did purchase, he promises me a huge discount, which later after looking at my receipt, he added all of the “discount” back into the furniture protection plan price, so there really was no discount. He never offered me a delivery only option (which is free), but instead automatically added a $150 “white glove installation fee” which I didn’t need. All of this was purchased on the 4th of July, while their website was running a sale. I was never offered a 4th of July discount at the store, so my purchase ended up being more expensive than what it would have been if I just made the purchase online. And then, it gets better! I’m promised a delivery date at the time of the purchase, I call to confirm it, and the customer representative promises me they will deliver it on the same day that we had previously agreed on. And now, 2 days before my delivery date, 2/3 of my items are on back order and don’t exist! How fun is that? Customers beware of the sketchy and dishonest sales practices at Ashley Furniture. You have lost another customer. UPDATE: the number and email in the reply below was just as useless as everyone else in this company. No one is willing to help the customers. All they want is to make sales and make you wait ages to get anything. And they’ll lie the whole way through to make it happen.

My experience was perfect! I came in & I already knew what I wanted. The sales representative Dave Smock was quite helpful. Compared chess to the bed that I wanted and I felt like that was going above and beyond and that was perfect. Best experience!

Stephanie was great!! The Manager was great!! Stephanie was super patient and she helped me pick out everything! Thank you both!!

Raymond took time to show me several pieces of the collection that I had seen online. Then, he price-matched all four of the items I purchased.

Only giving one star because I have to to be able to provide a review. Husband and I walled in 2 mins after another couple which they were greeted right away. Well, we continued to look at what they had, but NOT ONE SINGLE SALES ASSOCIATE SAID BOO CAT DOG TO US. I told my husband I guess we don't appear to be interested in purchasing furniture. I stood in front of the store to write the review as well. I am big on customer service and they have missed the mark. On to the next store!!!!

My wife and I visited the store today. We walked through the entire store passing several sales associates and not a single one even spoke much less inquired about our interest.

Walked in and from beginning to finish not one person asked if they could assist me. I ended up purchasing elsewhere the same day. I was there to purchase a couch and loveseat set.

Kyle went ABOVE and BEYOND for my Families needs. Even to the extent of finding my wife the most comfortable mattress cover after he overheard us conversing about being hot sleepers. Kyle does not quit. Even after leaving the store he made it a personal mission to make sure we were satisfied and could get everything we possibly wanted. If you want to be cared for like family, ask for Kyle. DEMAND you speak with Kyle.

We ordered furniture from here with the promise that our set was in stock and could be delivered in a timely manner. The sales associate who helped us even went as far as to give us his contact and make sure to let us know that if we had any issues with delivery we could contact him and he would help resolve the issues. We have now been waiting for the delivery for a month longer than our original scheduled date. We have been scheduled and stood up 3 times since then, with multiple false promises and inconsistent accounts of why our order could not be delivered. Now I am told that our order is at the distribution center but cannot be delivered. I have all pieces of my bed (excepting the box spring I was promised but was not included in my order as I was told plywood would work which given the current circumstances now seems more irritating than it was at the time) except the footboard and am told that I MIGHT receive that by the 28th of August but they really cannot promise that. I am glad to have paid for furniture that I cannot use. I was warned about this as a common problem with Ashley (before COVID even) and honestly wish I hadn't taken my chances. I am very frustrated that nobody seems willing to help me resolve these issues. I cannot get ahold of anybody at the store to even see if picking up the footboard myself is an option - yes, at this point I am that desperate. I purchased a different furniture set from RoomsToGo and had no issues with delivery. They help up perfectly to what they initially promised. If you are in the market for furniture in this area, I would strongly recommend shopping there.