Ashley Store Sugar Land, TX

I’ve purchased from this store before with no issue. This time around confirmed I will never be back after they asked us to exit out of the employee door as the big door was for “happy moments”. Our sales guy was very pushy and incredibly rude at the end. Didn’t discuss our deal in detail and just tried sending us over to pay. It wasn’t until I asked what was the cost & if the deal would remain good if we talked and came back.

Worked with Red and Teresa for a seamless experience. Feel great about our purchase and their thoroughness with the process.

Great service by Felix

I would give 5 stars but their accounting department screwed up account with incorrect information in my file.

Let’s get right into it. It was a Sunday, and I had been searching all day for a couch. The Texas heat was not helping.. I was tired, and hot. So I looked up furniture stores after visiting other places, and Ashley popped up.. I gave it a go. So glad I did. Location is great also. A super polite, and helpful employee named Travis was right on top of things, I told him what I needed, and was in the store maybe 20 mins or less, and everything was done.. and I was out the door. Thank you so much, I look forward to buying all my furniture at this location. So convenient, no hidden fees, or items being shown on the floor with the wrong price on purpose to reel you in. Ashley, and Travis saved me, and saved me money!!!! I’m so happy.

Friendly and helpful staff.

The salesman I worked with at the store was very rude. When I said I didn't want the extended warranty that he had written down as free for $300 he got mad. He told me I had waisted his time.

Jay, stressed me out until I was unsure of what wanted. I felt like I was on stage for the great debate. I even had to hear about how he the top mattress expert and how much money he makes Ashley. Sir can you please listen to the customer. Another furniture company did so I bought from them.

Travis was a wonderful sales associate.

The sales professional, Felix Thegworo was extremely kind and helpful, was not pushy, answered all our questions and made the purchase extremely simple. Again, very kind gentlemen and absolutely not typical Sales guy that’s trying to push the most expensive item in the store on you. Also, the young lady at checkout was wonderful very kind, very professional and instantly reopened our account and took care of all the finances. The store was very clean. Everyone was very friendly and helpful and not pushy like car salesman lol. We have purchased from them in the past several times and have always always had a great experience. I give them five stars and Felix and the young lady deserve a raise for sure.

Greg was excellent while helping me find the perfect sectional for my new place. Very kind, patient, and informed. 10/10 experience.

Great salesman atiff

RUN. These people are liars and thieves. My husband and I purchased a $4,000 couch from Ashley’s Furniture along with a $600, five-year protection plan. We were specifically told this plan covered staining, the only reason we agreed to purchase it. At four years and six months into the plan, I visited the store to file a stain claim. The staff gave me a phone number to call, but it was the wrong number. I returned, was given another number, again wrong. I went back a third time, wrong again. After three failed attempts and a lot of frustration, I finally reached the warranty company, only to be told my stains were considered “wear and tear” and therefore not covered. (It seems they label everything as “wear and tear” to avoid paying claims.) Only after I expressed my frustration did the store manager, Kyle, step in. He privately offered me three options: 1. 50% off any furniture purchase. 2. Get the couch serviced at my expense, then bring in the invoice for reimbursement. 3. A full $600 refund by check. Naturally, I chose the refund check. Weeks went by with no progress, despite my repeated follow-ups. For two months, I received no resolution. Kyle stopped responding entirely, forcing me to visit the store in person again, where I met Akon. Akon told me the only “solution” now was a $600 in-store credit, not the check I was promised. This is nothing more than a bait-and-switch to force me to spend more money at Ashley’s, which I have no intention of doing. Ashley’s Furniture wasted my time for months, misrepresented their warranty, and broke their promise of a full refund. I have proof and physical evidence of these false claims and am prepared to escalate this matter further.

Akeem great person. Looking forward to our furniture.

Gary was very patient and knowledgeable as we perused through the merchandise. He didn’t leave any questions unanswered. Kyle was a superhero that shed light on so many things. Happy customer here!!!

Mohammed was fantastic and did everything within his reach to make my shopping experience worthwhile.

UPDATE: After receiving a canned response from Ashley Home Furniture encouraging me to call their customer service number, I followed up—as any reasonable customer would. Unfortunately, the call only confirmed what I already knew: there’s no real support here. The representative simply read notes from our existing case and told me again that it was ruled a manufacturer defect, and that my only option is to go through the same claim process again—one that already took 3–4 months last time. This is beyond frustrating. It’s a clear example of how Ashley outsources accountability to a system that isn’t designed to actually resolve issues or make things right. It should not be this hard for a paying customer to receive quality service or a fair resolution. At this point, I can only say: customer service is still a joke, the furniture is poor quality, and I strongly urge others to avoid wasting time or money with Ashley. If I could rate my experience with Ashley any lower, I would. See below for the full story of my experience. Extremely Disappointed – Poor Quality and Even Worse Customer Service My husband and I purchased a bed set from Ashley Home Furniture about a year ago. We specifically chose what was marketed as the highest tier of furniture quality available—the most expensive and supposedly most durable option Ashley sells. We were excited to invest in something we believed would be long-lasting and high quality. But within just 2–3 months of normal use, we noticed that the wood veneer on the bed frame had started chipping and peeling—without any damage or misuse on our part. It was immediately clear that this was a manufacturer defect. Even more shocking was discovering that what we thought would be solid wood construction was actually a very thin veneer over a lower-grade material. For the premium price point and Ashley’s claims of quality, we expected much more. This only reinforced how far Ashley’s product standards seem to have fallen. We reached out to Ashley’s customer service team expecting them to stand behind their product. Instead, we spent nearly six months going back and forth—waiting for updates, following up repeatedly—only to finally be told that our warranty claim was denied. The reason? They said the issue had to be reported within 72 hours of delivery. While we were informed of this policy for delivery-related damage, our claim was not about delivery damage—it was about a clear manufacturer defect that only became visible with time. It’s disappointing that Ashley refuses to distinguish between the two or honor their product warranty in cases like this. We’re incredibly disappointed—not only in the subpar quality of the furniture but in the lack of accountability and customer support from Ashley. For a company of this size to dismiss a long-time customer with a legitimate concern is truly disheartening. Bottom line: don’t be misled by the price tag or the “premium” label. Our experience shows that even Ashley’s top-tier furniture may be made with cheap materials—and their warranty process is designed to protect the company, not the customer. We won’t be shopping here again, and we urge others to think twice before making a purchase.

Pat is the best salesperson!!! I got the best deal at the lowest price

Felix greeted us immediately upon our entrance to Ashley. He asked how we needed assistance and I told him I wanted to just look around and we would find him when we were ready to ask questions. We went to bedroom suits, living room furniture, and office furniture. We went to Felix and he immediately got us hooked up. Purchased the living room and bedroom furniture and then returned a week later for the office furniture. Again we walked in and this time we sought out Felix. He did such an amazing job. We dropped well over $10,000 there and couldn’t be happier with what we have.

I had such a wonderful experience finding my new kitchen furniture at Ashley Furniture. My sales woman (Pat) was so helpful and answered all my questions and her manager Theresa was very knowledgeable and helpful as well. They helped me find the perfect size and style kitchen table & chair set. I definitely recommend Ashley Furniture and suggest looking for Pat and Theresa for a pleasant shopping assistance experience.

Red (sales guy) was great.

Wonderful person thank you

Professional sales staff great customer service.

The store manager tatiana and sales rep mohommed were awesome. They were friendly and straight forward. Loved our exprience. I highly recommend them and Ashley furtuiture.

Kyle was a great help and very knowledgeable in regards to our purchase of our adjustable bed frame and our new couch. He made the whole purchase smooth and easy. Highly recommend

Bothe sales rep & manager were nice and very accommodating during my search all the way up to my final decision to purchase to the price tag. Thanks to both Sam & Kevin. I believe I made the right purchase with you both.

Beautiful furniture and great salesman, Sam....he was very polite, down to earth and funny. So were the others. I will definitely be going back again 🙃

It was so easy to get what I wanted. I showed the salesperson a picture and he took me right to it. He was able to get me the color I needed. I am so pleased. Thank you.

(Translated by Google) Excellent service and professionalism with the staff who assisted me, telling me how best my convenience would be. I congratulate them. (Original) Excelente atención y profesionalidad con el personal que me atendió indicándome lo mejores resultará mi conveniencia los felicito

Excellent service at the Sugar Land location Great Manager very funny Kevin Bui In training Xavier Glessner Both great personality

Pat was great!!

Gary was awesome! He was so helpful with all questions I had. Easily the nicest person I’ve worked with at this store! I’d come back just to give him support!

Easy going , great service and quick

Felix H. was extremely helpful and personable. Gave us a great deal! Definitely ask for him. In Felix we trust.

Our salesman was great, thank you very much for the service we will be back

I bought a couple of items, I purchased a bed in cash and was told it would be delivered on 7-11 and that was untrue and now it’s set for 7-15 and this makes me very unhappy with my purchase

Salesman Gary was very helpful and informed about inventory

Travis was upfront and super easy to work with! Great experience!

Great sslrdman

Had a great experience thanks to the sales manager Atif Khan – super helpful, friendly, and made the whole process really easy. Would definitely recommend!

Travis was a super, astute sales person. Was very knowledgeable, but didn't follow us around the store. Got way more than I was looking for in my price range. Got the chest, vases, and painting in addition to a bed bench. So excited to finish out my bedroom

Kyle Cunningham greeted us at the door and assisted us throughout our shopping and subsequent purchases. He was an articulate, knowledgeable and friendly man. His sales ability was incredible. We were shopping for a loveseat and accent chairs and walked away with that and a new mattress and power base. A lovely experience and great discounts! Thank you so much, Kyle!

Gary was very professional and detailed about the products.

Welcoming and relaxed atmosphere to shop. Very helpful BY Felix our sales clerk.

Very warm welcome, Full attention and very cooperative.

Mohammed and the manager are very attentive and helpful.

Went in looking for various furniture pieces from a rocking chair to a full bedroom set. Went to several competitors in the area and Ashley Furniture was the only store to not pressure us and offer a discount for volume! Kyle was a great help in the process. We left with a noticeably emptier wallet but with happiness and confidence that we made the right decision and were treated well.

The support was above and beyond my expectations. Afzal was extremely helpful and I will be back for future purchases.

Friendly customer service that helped us find the recliner and price point we were looking for! Thank you.

Great service!! No pressure. Beautiful sofa at a good price. Love the color and style. They let me lay on it to make sure it was the right size for my needs. Very accommodating. Will continue to make Ashley my first stop for furniture.

Great customer service overall, great pricing and friendly service from Kyle. Very happy with our table and chairs, thank you!

Keem and Akon picked out stylish timeless furniture that came with a few bells and whistles and I got exactly what I came for and got white glove delivery and installation for a really great price! Thanks guys!

Sales man Gary make it a very simple process!

We recently had the pleasure working with Mohmad at Ashley Sugarland. He welcomed us with a friendly smile and was ready to help. He knew a lot about the furniture and helped find exactly what we needed. The buying process was easy, and Mohmad even checked in after to make sure everything went well with the delivery.

Excellent service. Worked with us on the price.

My sales rep AZ did a phenomenal job

I had great experience with miss Stacie and miss Shon very fine Lady's I thank the Lady's for their patience

Genuinely nice professionals! Very knowledgeable and patient!

Every thing is good

Sales representative was extremely courteous, stay professional, very attentive to my concerns and needs of quality of furniture and pricing very detail

Travis was very helpful on helping us choose the right sofa.

Our salesperson Akeem wasvery patient and helpful .I would definitely refer him to my friends.

Me and my husband was looking for home furniture, as soon as we walked in, Felix greeted us and ask what we were looking for. We told him what we needed, we went round and finally got to two furnitures we wanted. One was great but the price was out of our budget and the other was within budget but we didn’t like the color. But Felix introduced us to the regional director and he made things happen. We walked out of there not just with furniture but also with a mattress and a base. Thank you Felix and Kyle for amazing customer service and your help. Y’all made our day and helped us to make the right choice. Thank you!

Great customer service. Mr. Gary

Kyle was patient and helped me put together pieces that fit our unique needs. He also got us a good deal!

Mohammad at Ashley Sugarland is an excellent sales representative. He helped us get the best furniture. Please ask for him when you go get your furniture!

Great customer service! Thanks so much Gary! Gary was very patience and thorough! I came in for a good quality queen sleeper sofa for grandkids and noticed great quality patio furniture as well and it was such a great buy that I could not resist it. Thanks so much Gary!

Akeem is amazing! He is helpful, not pushy, and very kind.

The employees were all friendly when you step into the room. Travis my agent was nice listening to all my questions and concerns as well as giving his input.

Kyle was amazing and incredibly helpful. I would highly recommend working with him for any major furniture purchases.

I needed a last minute change to my delivery date and Gary resolved it within 30 minutes of me reaching out

This was not a good purchasing experience. They used many tactics that were dishonest and unprofessional. I was thoroughly disappointed in how the saleswoman treated me, the forced credit card approval, lack of consumer information before pushing toward purchase, and being chased out the door when I said I would consider other options.

Salesman was helpful. Chairs I bought were not exactly what I wanted although they are a sturdier chair than what I had.

We went to get a mattress. Felix was very helpful and diligent with our questions. Very smooth and informative visit. I highly recommend Ashley Sugar land

Great experience as always. Travis was our sales associate and he did make the whole process easy.

Afzal was great , knows what he is talking about, great experience.

Service was satisfactory.

It was a good experience. Mohammed was a great and very kind person

Good customer service, repaired my damaged recliner with the warranty.

Excellent service Sam was salesman very knowledgeable

The management was helpful when I visited on Thursday. I brought my husband on Monday to purchase living room furniture and a bunk bed for our lake house. Knowledgeable salesman that knew fabric care.

My sales person Samuel was extremely wonderful!! But my process kept me in the store for 4 hours. I knew what I wanted already, but I walked around for about 1 hour. The rest of the time was spent on the process. I was saddened and tired from the experience.

Excellent Experience, Samuel the sales person has made all his best for a win win deal, the process, prices, memorial discount, and even the greeting were very unique.

Great customer service. Red helped me with the exchange of the furniture we preferred and mr Khan assist with the exchange process. Thank you very much for the great deal we received.

Incredible great service. Very professional yet down to earth friendly. Will most definitely shop there again.

Excellent service

Our salesman had a lot of knowledge and was able to give us good advice on which products would best fit our needs.

I had a great experience shopping at Ashleys. My sales rep Samuel was very helpful on helping me find the right pieces for the home.

I found what I wanted. Got it before the tariffs

Great experience! Gary and Kyle were great!

I was disappointed with my purchase the color I picked out a week ago was a different price it was higher after the sellman gave me the price and said that color was available.When I went to pay for it Monday it was $400 dollar's more this is the first time and the last

Mr. Aatif Khan was very nice and he explained everything very clearly.

Great communication with delivery team and the installation was quick and efficient with no damage to the furniture.

Our salesman, Mohammed was awesome. I explained what I was looking for and he directed me to exactly what I wanted.

(Translated by Google) Excellent service (Original) Excelente atención

Our sales man was Sam he was professional, personable and patient he not only let us walk the whole store without feeling pressured but he gave us a lot of information with every product we asked about. If you go ask for Sam he will take care of you.

The sales person that I conduct a business what was very professional and respectful

Both the salesperson and the manager work polite. They both were willing to help. They both blatant.Ly misled me with delivery date. They both let me believe and assured me. That my furniture would be delivered on the day I chose, which was over two weeks away. Later I received a call, wanted to schedule my delivery for a date.Other than the one they agreed to. I explained that that was the only date that was available to us, and we were assured by their employees.It would happen. The representative I was talking to said, nothing more and just place beyond, hold indefinitely. I'm not sure that I will ever do business with a place that will blatantly lie to you again.

Salesman TRAVIS WIETHORN did a great job in helping me find exactly what I was looking for!

Akeem helped us really well and gave excellent service

I bought a decor cabinet some time ago from this store that is currently infested with wood-boring beetles. Turns out this has been a problem from the beginning but it took several trips by the exterminator to finally figure out the problem stemmed from this cabinet alone. I spent a total of $595.35 for this product and there's no hope for resolution. I am very disappointed because I loved this cabinet. I'm never buying from this store or company ever again and I will encourage everyone else I know not to do so either. Absolutely awful.

Akeem was very nice and accommodating. He’s been patience and spent time to accommodate our needs. We purchased a very nice dinner set.

Akeem was very nice and accommodating.

The sales person was knowledgeable and helped us make good quality selections and gave us strong discounts. The supposed white glove service was nothing like that at all. The bedroom set and bed were in stock and supposed to be delivered all on the same day last Saturday and all we received was a mattress. Apparently one of the nightstands got damaged during pulling from inventory and they decided without asking me to remove that from the delivery. Meanwhile, our entire bedroom was cleared out, expecting our new set, which was promised. No one bothered to call and ask us if we could do without the nightstand and except everything else which we gladly would have. I spent all of this week chasing down the remaining pieces. Now we have to rearrange our schedule and work to accommodate what they have available, not will be agreed to. Even more frustrating was having to ask ourselves person each day what the update was. Very dissatisfied with their level of completion in supporting this as a priority and consideration of our situation.

Only reason i put two stars is because the i purchased a mattress on sunday since i just move to a new home and salesman confirmed delivery would take 2 days and i got a call later saying delivery was gonna be on thursday. If i would’ve know i would’ve bought a mattress somewhere else. I needed it fast as possible

Awesome customer service and very attentive to what I wanted.

Greeted when we walked in the door. We went to the store to specifically look for a couch we saw online. Initially, I felt like the sales person wasn’t listening to what I was describing but I think it was just a communication error in the end. We got a great deal on what we wanted! Quick and easy process.

Staff at Ashley are welcoming and helpful! Excellent customer service! This is the second time Akon has helped us with a rug and dining table set. Recommend this store in Sugar Land. Thank you again!

It’s been almost 40 years since we purchased brand new furniture. We met Kyle at the Sugarland store and had a wonderful meeting with him.

Samuel was fantastic!

We had an awesome experience with delivery and set up.

Akem was very respectful and no pressures

I don’t remember the name of who helped us but he was AMAZING. So helpful. We are first time furniture shoppers and he helped find discounts and was amazing. Best shopping experience ever.

Thanks Mr Felix for helping us

My experience started off good but went downhill. The sales person made it look like he was giving me a good deal with discounts but just tricked me and I fell for it. Then they delivered a dinning set with the table unsturdy and tilting and some of the chairs not properly put together. When I complained about the table the same day it was delivered I was told I had to trouble shoot it myself by fixing some screws underneath. I told them how can I fix something that was not properly put together in the first place. I had to wait almost two weeks for someone to come and take a look at the table, and when I told the technician about the chairs he said he couldn’t do it, I have to file a claim. I didn’t finance this dining set, I paid cash and just to have one issue after another. It’s a very painful experience I was even crying on the phone when I was explaining it to one of the reps. One thing for sure is I will not be going back for anything here.

My experience, for the most part, was good. So I will shop Ashley's again

Akeem was a great salesman, kind and helpful! I first bought furniture from Ashley during the pandemic when I moved to Houston and he was our salesperson as well. Thank you Ashley for the beautiful furniture at a great price!

Theresa, the General Manager, was totally unprofessional. When trying to speak with her about an incorrect furniture order, Theresa, repeatedly cut me off and began yelling at me, “I’m tired…I’m pregnant…I’m losing it!” Theresa yelled this several times…she was out of control. When asked the name of her boss or the regional director, Theresa refused to provide a name or contact number. While in the store. I had to contact the corporate office to rectify my problem. After speaking to corporate, I received a call from the regional director. The regional director was professional and courteous. The regional director apologized for my experience and fixed my issue over the phone while I stood in the showroom lobby. Nonetheless, my experience with Theresa was terrible…however, I wish her well with her pregnancy.

We got an outstanding customer service at Ashely, Sugarland. Cat explained the details of multiple bed mattresses in detail and we had no doubt in choosing the best. We got all the deliveries ahead of time and a big thanks to Cat. Recommend this store for all furniture needs. George Joseph

Excellent service

Rep Cat. Was very polite to show us round the store.

I had the most delightful and professional experience dealing with Akeem. He not only addressed my immediate need, he also advised me of my best options and handled my difficult transaction effortlessly. I would advise that Akeem should be responsible for Customer Service training of all staff.

Felix was awesome! Excellent customer service, great products, and nice store. We will be back to make another purchase.

Gary was great and delivery was speedy! Love the chair.. great value all around! Highly recommend!

Awesome experience. The product was perfect and the delivery was on time and the gentleman were fast and efficient!

Went looking for under the counter bar stools the salesman Kyle was excellent no pressure directed us where they had them in the show room he was very professional and I also ended up getting a new king split mattress which I wanted & needed anyway Kyle directed us where the mattress’s were very helpful, he was amazing. Going back to buy our outdoor furniture later looking forward in doing business with him & at Ashley very impress

Kyle as well his manager was very helpful in making my decision. I am very pleased.

Very good service! Very nice products!! Talk with AZ when you visit the sugarland branch, he’s the best!

Found what I was looking for at a great price. Friendly service

The sales experience was fantastic. Hope the good service continues when I receive my product

I called to check if the Ashley store in Sugar Land is still open because we had heard from some friends that the store had closed permanently. Also in the past, we had found that Google maps does not get updated regularly so we wanted to confirm before we made a visit to the store. A guy by the name of Akon picked the phone and was one of the rudest persons I have ever talked to especially taking calls for New orders. Instead of answering my questions, he asked me where do I see that the store was closed and why I am asking the same question again and again while I was merely expressing my surprise. Ashley should have some folks who are atleast courteous to take customer phone calls. Maybe he was having a bad day but he was unapologetically rude. If this is the attitude when I haven’t even bought anything, I wonder how they will behave when I have put in an order and paid for it too. Not going to Ashley’s again!!

They were very helpful. Pending delivery and set up. The couches I got I saw at a beach house I took a vacation in and absolutely loved them!!

Ashley Furniture 5 Stars Service Thank you so much 💓 Time for New Bedroom Furniture

Worst experience with the delivery. I have moved to a new house recently and bought all the furniture for living area, dining, bedrooms, home office, wine room(almost everything except patio) from Ashley. Firstly they delivered defective items and secondly they refuse to take it back as I accepted the product. I didn’t realize I signed a contract with all the ridiculous terms & conditions when the delivery guys asked me to sign. Customer service at Ashley is the worst of all. They have no ethics and respect for customers. I do not recommend this store especially if you are buying for a dream home. I had to go through so much of hassle yet got defective items! Never stepping inside this store again and I’ll not give their reference to any of my family & friends.

I have been a customer here and have previously purchased furniture without any issues. However, trying to return something is an absolute nightmare. Buyer beware—especially if your salesperson is Kyle. Do not trust the information he provides. We received a defective piece of furniture, and what should have been a straightforward return process turned into a 5-6 month ordeal that required us to move heaven and earth just to get it resolved. Instead of honoring a proper return, the store pushed us into an exchange, even though the item was clearly defective. Ashley Furniture’s return policy is either intentionally difficult or completely nonexistent. To make matters worse, Kyle was misleading about the process and then completely ignored my messages after the sale. The lack of accountability and customer service was shocking. Sugar Land is a great community, and local businesses should uphold honest practices. Unfortunately, this store does the opposite. If you’re considering shopping here, be extremely cautious—especially when it comes to their return policies and customer service.

I saw your ad on TV. Googled mattresses and after reading reviews saw one I wanted. Went to your store told the Salesman and he showed me one like the one I saw. The one I wanted needed to be ordered. No trying to upscale or add on. I was in and out of there in 30 minutes. I found out his name when I read my receipt. My mattress will be delivered in a couple of weeks.

Very helpful sales associate!

We got a wonderful deal on a bed! Kyle helped me decide which bed was right for me due to having medical conditions which require the right support. He took his time and made sure we got what we needed and the price was very reasonable!

Shon was AMAZING! Her bubbly personality is so refreshing and I enjoy speaking with her! She's a great asset and made my visit very soothing and therapeutic. Thank you!

Just wonderful!

Great Customer Service Ahkeem !!

My mom and me went to look at a recliner for her. She wanted a chair that would be a good fit. She is a little height impaired and suffers from arthritis. We walked into Ashley store and were immediately welcomed by Kevin Bui. He was upbeat, friendly and courteous to us. We tried every chair in the store and she finally decided on one that would benefit her. Kevin saw how she struggled to get out of every chair and with his help he asked her if she would try a zero gravity type. She if course was a bit reluctant at first but between him and me we finally convinced her to at least try it out. Well, she really loved it. It would help her ease out of the chair and it was compatible with her. The remote featured an adjustable head and leg support that was easy to use. She decided to purchase this chair. YAY!! We finally 🙌 found something she liked immediately. I was tired of going from one store to the other. While walking towards the sales office area I caught a glimpse of several Sofa/Loveseat combos. I decided to check them out and try them all. I found one that Kevin explained was a very firm and well made option. I checked out every option including the Italian leather loveseat. Well, I chose the one that was the best fit for me. I decided to purchase it as well. It's nice to have a salesman like Kevin to help you and understand your needs. We were happy with our decision and purchased both of them on the spot. PS: All of my furnishings were purchased at Ashley's and I am happy with my choice. We even received a sales discount on our items as well. Valentine promotions?? Thank you Kevin and the Sugarland store location for a couple of happy customers 😀 😊 We are waiting patiently for our new furniture to be delivered in a few days.

It was excellent, very nice people Specially the sales men were perfect ( Mr Akeem ) Thanks for Ashley staff

Great service ,product and finance. The over all experience was great.

Kyle C. is amazing! Such a pleasure to work with, extremely knowledgeable and made rhw process effortless. Highly recommend, give him a call!

Had a fantastic experience at the Sugar Land location. Mr. Zachariah was extremely helpful and in tune with my furniture needs.

AKEEM & Ken Awesome

Great salesperson also good price on my merchandise

My new bed is amazing and great quality. Zach at that Sugar Land Ashley store was very helpful and kind and got me checked out quickly. Kevin with my delivery team was prompt, efficient and respectful of my property. I love my new bed!

Great customer service!!

It was one of the best experiences I've had in a furniture store. My salesman was Mohammed Memon, I told him from the very start that I would like to walk around the store to see what they have or if they have what I want, And when I find it, I will come to him and let him know I'm ready to talk to him. I found what I was looking for ask him some questions.He was very good at answering my questions. I felt very comfortable talking to him and I bought a kitchen table. Thank you, Mohammad for your great customer service. I will continue to connect with you if I would like something else in the future.

I had an amazing experience today at Ashley Furniture in Sugar Land. Kyle helped me find the perfect bed and mattress to fit my needs. The whole checkout process went smoothly and I was grateful for the great financing option.

⚠️PROCEED WITH CAUTION!⚠️ I purchased table and chairs and after the delivery date being pushed back twice, the table finally arrived. After the delivery drivers set it up, I knew it wouldn’t be a good fit once my other furniture pieces arrived. I informed them and told them that I wanted to keep the chairs but not the table. They told me that they couldn’t take any furniture back unless it was approved. Once I inquired about the approval process, they gave me a number to call. I immediately called the number and the recording said they were closed for the day (7:30/7:45pm). I informed them of what the recording said and they insisted that they couldn’t seek approval elsewhere and that they wouldn’t be able to take the table back on the truck. They left by advising me to call the next morning. I couldn’t make them take the table and they left. The next morning after receiving the run around for over an hour, I finally spoke to someone that informed me that if the delivery wasn’t to my liking that I should have returned it with the delivery drivers and that since I didn’t there was nothing that I could do. Infuriated by the answer and discovering that the delivery drivers flat out lied to me and didn’t want to be bothered, I escalated this with store management and the customer care hotline, to no avail. They consistently denied the exchange. Never followed up when they said they would, misleading information, etc. After a week of calling emailing and escalating- NOTHING! So in short ⚠️PROCEED WITH CAUTION, when buying anything from Ashley furniture and make sure you will 200% like it and that it fits your space perfectly because they will lie to you, string you along, and not follow up only for you to find out that they aren’t willing to do anything about it. Once they have your money you are on your own. Going forward I would much rather spend the extra money at Star or Gallery Furniture where you know you are at least valued as a customer and treated as such!

The staff was super nice and Gary was awesome he took the time to show me all options and went through the process step by step I’ll be returning and asking for him.

This store is big, a large open place for furniture display. Price wise it's affordable, very good quality and stylish. Sure you can also shop online, there are selling promotions for every classes of families

Great service the store very clean and pretty furniture very nice 😊

If I could give a ZERO I would. This store in particular is so unprofessional and so unorganized. Aside of there delivery team being so rude and disrespectful and overall not happy for what they are suppose to do. Their customer service department is ridiculous and just horrible. WOULD NEVER BE BUYING HERE AGAIN oh and if you pay in cash your refund takes 4–6weeks with a CHECK. Which is so stupid!

We shopped 5 different stores and Ashley had exactly what we were looking for. The sales staff was very helpful and gave us a great deal.

Salesman was so nice, knowledgeable and helpful.

They try to give you list discount and you need to talk too much to get the original discount from Ashley

Easy to shop, great quality and price.

I walked in and was immediately greeted by Mr. Travis. He allowed my son space to make a decision about the bedroom set he wanted and answered all questions. We will be back to visit Mr. Travis and Ashley Furniture for all of our home needs.

Great furniture house! Awesome customer service. Mohammed gently and respectfully walks you through all options of you interests, then works with the store manager to give you a good rate. I can’t wait for the delivery of my purchases!

Ashley Store in Sugarland provides the best customer service. Their delivery team is professional and friendly. I’m happy with their service, on time with courtesy calls and texts to notify me when the driver comes. Highly recommend!

Great store, have a lot of selections. The staff is very friendly. Ask for Hakim, he was very professional and helpful and went above and beyond to make us leave the store happy. I’m grateful for the service i got, and would highly recommend this store.

We just left the Ashley store in Sugarland and purchased a recliner. We immediately felt welcomed and appreciated. We were assigned to Mr Gary Pfeiffer to assist us if he has excellent customer skills. He was very patient as we talked about space if it would fit. He and the store manager showed us a smaller version, but we settled on the original recliner. Gary and the store manager assured us that upon delivery, the chair would not fit we had options.Our delivery will be returned to Ashley, and we could get a smaller version. The choice will be ours. In other words, Ashley will see that we are happy with our purchase. Mr Gary Pfeiffer is an asset to the Ashley store in Sugarland because he cares about the customer not just to make a sale. We will be returning to Ashley they are our new found family for furniture purchases. Robert/Blanche

Ashley’s online does not allow you to have a different delivery address than billing. This makes zero sense. How does one make purchases from your business as a multi-home owner or parents trying to help their children? So I called the local store and Teresa was amazing! She was able to find the deal I was looking for and process the order efficiently and accurately with delivery this week! Thank you Teresa!

Kyle was very helpful and got our family a great deal on our new dining room set and living room set.

Good deals and good quality furniture. Service was top and fast!

Highly recommend, great customer service! Ask for Travis. 🙌🏼

I strongly advise against purchasing from Ashley Furniture. My experience with them has been nothing short of a nightmare. After buying a furniture set, I found it elsewhere for $3,000 less and decided to cancel my order. A sales rep from Ashley contacted me, asking me to reconsider, and we renegotiated a new price of $6,100, all-inclusive of taxes, delivery, and warranty, which I accepted. However, when I checked my statement, I saw they had charged me the original, much higher price. I immediately reached out, providing proof of our agreed-upon price with screenshots of my conversation with the sales rep, only to get the runaround for months. Finally, after much back-and-forth, I spoke with someone from accounting and received an email from the store confirming a refund would be issued. Despite this, they refused to honor the new price, and a full refund was not processed. I reported the issue to the Better Business Bureau (BBB), but Ashley Furniture refused to participate in arbitration, even with clear evidence. This ordeal has been ongoing for over two years, and I am now considering legal action due to their lack of accountability. This experience has been exhausting and frustrating, and I strongly urge anyone considering a purchase from Ashley Furniture to look elsewhere. This company does not stand by its promises, and the hassle isn’t worth it. Save yourself the stress and choose a more reliable retailer.

Travis in the Sugar Land store is awesome ! The consummate professional and super friendly and helpful.

Our salesman Kevin Bui was EXCELLENT! He was very patient made my furniture selection easy and rewarding.

Great sales team, amazing management, and wonderful delivery team. Purchased my furniture from Ashley Sugar Land and it’s definitely been a pleasant experience.

The second we arrived (my husband has a mobility scooter), someone walked out of the store to help us unload it. Kyle was a verrrrry knowledgeable on medical issues & mattresses.

Excellent service.

Felix was the perfect person to help us today. We appreciate his assistance!

We came looking for a perfect couch and Cat was amazing he was very through with the whole process and patient despite our difficult decisions we had, I’m glad we were able to find a solution . Thanks to Cat for his help !

We had a great experience at Ashley Furniture! Felix, the salesman, was knowledgeable, friendly, and never pushy. He helped us find the perfect couch and made the whole process easy and enjoyable. Highly recommend working with him.

Great customer service

This is our 2nd visit to the store since moving to Texas and we have been very happy with the prices and service. I feel comfortable and not pushed to buy! See Muhammad in the Sugar Land store! He will take great care of you!

It was the first time and hopefully the last time. They say anything to sell and do something totally different afterwords Truly disappointed of their process.

We’re returning customers at Ashley’s furniture but this time felt like it wasn’t your typical buying experience. We had so much fun with everyone that helped us and they were so patient because after all , Buying furniture can be overwhelming at times ! I highly recommend coming here for your future furniture or mattress purchases! Best sales team member shoutout to our friends at Ashley Furniture #Gary#Theresa ( Manager) and there was another guy which was amazing as well but i forgot his name 😭 but everyone was great and we are so happy with everything!

Great experience and found what I was looking for. Gary was very helpful and knowledgeable on the products.

Zachariah took care of me from start to finish. Made the entire process easy and smooth. Will be purchasing from him again!!!! Ready for my delivery!

I was very impressed with the assistance given to me. I felt welcomed and appreciated immediately I entered the store. All associates, most especially Mr Cat who was very wonderful, and the manager were available and waiting to answer my questions and concerns. The prices of the furniture are truly, really great bargain. Love, love, love the people and Ashley’s Furniture.

Great experience. Akeem was a xceptional helpful!

My fiancé and I went into Ashley’s to buy all brand new furniture over a month and a half ago as we just purchase a new house. Other than being followed everywhere by one of the associates, everything was fine. We paid for 7 items all upfront including delivery. We have countless confirmations all all furniture will be delivered that day. The day comes, we receive half the items. No communication from anyone, we communicate with and he was rude, told me not to call him, to only text “past 10am to not disrupt him” and they have no idea what happened and when our furniture will be in. Attempting to follow up with said associate, blocking all my calls and texts. Mind you this is all our bedroom furniture, we have no place to sleep. We call the store and it says the expected delivery date is September 10th, 3 weeks from our delivery date. Ashley’s made my exciting new furniture process into a nightmare. Horrible customer service and we have no idea where or when our pre bought furniture is being delivered.

Very poor floor salesman. very poor telephone follow through.

I purchased furniture from Ashley Furniture about a month ago, and I was assured multiple times by the salesman that all of my items would be delivered on the specific date I requested. Since I had to take time off work to be home for the delivery, I made sure to confirm this with the salesman several times. On the day of delivery, I was shocked to find out from the delivery drivers—not the store—that not all of my furniture would be arriving. The drivers read off a list of items they were bringing in, which is how I indirectly learned that several pieces were missing. When I reached out to the salesman, he started responding, but only with vague promises that he would "look into it" without providing any real information. At one point, the automated system gave us a new delivery date, but when I asked him about it, he just said the date was wrong and didn’t clarify whether we would receive the furniture earlier or later. This lack of communication has been extremely frustrating. To make matters worse, we’ve just moved into our new house and are currently sleeping on the floor because the bed we ordered still hasn’t been delivered. We relied on Ashley Furniture’s promise to have our furniture delivered on time, and now we’re left in a very uncomfortable situation. Although the furniture we have received so far is of good quality, the poor customer service and delivery experience have overshadowed everything. On top of all this, I paid $400 for their delivery service, which has been nothing but a hassle from start to finish. If you're considering buying furniture from Ashley, I strongly recommend looking elsewhere. This experience has been incredibly disappointing and frustrating. DO NOT BUY FURNITURE HERE!!!

Don’t buy from this store and don’t buy insurance for your furniture with them either. I bought furniture from here before that got a stain, I called the warranty company out and they couldn’t get the Stain out so they refunded me for the couch but gave the money to Ashley furniture. I went there multiple times looking for furniture and asked the staff about my balance. They said it was all good and I have nothing to worry about, I finally decided on a couch I wanted and went in for the them to tell me they no longer saw the credit on my account and there was nothing they could do. Apparently the refund had an expiration date on it that neither the warranty company told me about or Ashley furniture. When I expressed how upset I was the manager told me that I should’ve read the fine print on the paper for a couch I bought 2 years ago and that there was nothing they could do. I called the insurance company and they stated that they gave Ashley the money and that it is up to Ashley to give me the refund back or not. Of course Ashley is going to pocket the money and not issue a refund. Never shopping here again. Scam artist, they won’t even try to make anything right and they won’t even admit wrong doing. If I didn’t care about it and I left the money to expire then fine but I kept calling and went the store multiple times To check in on it and make sure things were okay for this to happen.

My experience was a happy one and the sales person that assisted me AZ was awesome.

Beware if you order via Ashley's website. I placed an order online for a desk for my daughter on a Sunday evening. The website gave me an error and said it could not process the order. So, I naively went to a different web browser, tried again, and then got the same message. I decided to wait and go into a physical store rather than try again. Well, about an hour later I got two email confirms that both orders were processed for the same items. I tried futility to cancel the orders online - that does not work. I never got a response, even a week later. So the next day, Monday, I called Ashley. I was on the phone for 45 minutes trying to cancel both orders - I was told it was too late because the orders had shipped. The representative told me to simply tell the driver to return the orders when the desks were delivered because my account had been noted. Well, turns out, I never got a tracking number until the next day; clearly the order did not ship when the representative said it did. What is more, the driver dropped the desks in my driveway at 10:19PM on Thursday night! I only found the desks the next morning. Now, I am paying return shipping for both of these items after again spending thirty minutes on the phone.

Akeem was fantastic and professional

Travis was an awesome sales representative. Teresa was an excellent Manager! I recommend this store location to all of my friends who need new furniture!

The delivery crew was very helpful, knowledgeable, courteous, and attentive. Best crew ever

Super Customer Service: walked us around & listened to what we were looking for. It was wonderful to have a Store Clerk who is well dressed & professional. She also offered us water. It's a 102 outside, a heat weave, so very thankful! Clean Air Conditioning High Quality furniture. Pricey Furniture but expected.

Very poor service. Order placed, delayed delivery. Managers refuse to return calls. I’ve purchased lots of furniture all over the city and every single one delivered within less than five days—some even the next day. Prices and service are less than par and they do not care to resolve a concern.

Recently visited this store to shop for a bedroom set and not a soul greeted me. There was 1 customer in the entire store with approximately 4 employees (that I could see). At 1st I thought it was because I was a young, black woman with gym clothes (I visited after my session) not sure but I found it to be very disrespectful. I even asked one of the men a question about the furniture and he said there were 100 on the floor and showed me nothing. Coming from NJ to Sugarland I am shocked and appalled. #nevergoingbackagain

Excellent

Great service amazing staff. Kevin helped me get a brand new king size bed and bed frame.

Great customer service and reasonable prices! See Atif Khan!

Great friendly service

Experience wss great!!!

Good value and great service.

Excellent experience. Excellent salesman, knew what he was doing. Very happy with. My purchase.

Mike is an amazing salesman. He made sure that my husband and I were extremely satisfied before we left Ashley store. May I add great personal skills . Thanks Mike 😊 we will be returning soon.

Michael Mosby assisted my husband and I with outdoor patio furniture on Saturday, June 8, 2024. We identified patio furniture online and came into the showroom to view in person. We were immediately greeted by Michael and escorted to the outdoor furniture section. He was professional, courteous and finalized the purchase in a timely manner. Linda & Richard Rubin Sugar Land, TX

Very helpful and patient. Amazing service and knowledge.

Great customer service. Look for Mr. Mohammed. He is very accommodating and patient with us. From the time we arrived up to the end of transaction we are efficiently assisted. We are very excited for the delivery of our furniture.

Great experience! Travis was absolutely amazing when it came to helping me select a dining room for my small family. Extremely courteous and professional! I will definitely be returning and asking for Travis in the future.

My delivery date was changed and no one call to let me know.

Customer service was excellent. Mr. Afazal Elahi went above and beyond to make sure that our purchase and transaction was smooth and meet our expectations and satisfaction. Thank you

Absolutely fabulous!!! The sales staff was very professional and welcoming.

From the time I walked in I was immediately helped. I asked for a couch I saw online and sadly wasn't on the show floor BUT they had a similar one I could sit on to try out. It was reasonably priced and the sales associate who helped me did a wonderful job with detailing exactly what I needed. I got an discount on delivery and on the couch as well. I ended up ordering the couch. He offered another great discount. If I found anything with a red sticker (art or rug or merchandise in the store) I would get 90% off. Immediately what caught my eye (or foot rather) was a matching rug! It was meant to be! I got the rug for a great deal to match my new couch! I am beyond excited! Thank you Ashley furniture for a GREAT shopping experience and I will update when I get the sales associates name! Please keep this person on your floor!! I had a fantastic time

I’m Geatly satisfied with their service.

We met Travis he showed us through out the store and we found one set of living room furniture that we wanted and we got them on payment plan. Everything went smooth we got the delivery today part of it and the rest will be coming in next week, noeverything looks good everybody did did their job as well as they could.

My experience at Ashley Store in Sugar Land was very positive. From the time I entered the store until I left, everyone was very attentive. Gary did his best to try to accommodate my wants by the descriptions I gave him.- which often changed when I saw something I liked better. My shopping experience ended with a very satisfied customer.

Please be aware of the NO RETURN or EXCHANGES policy from this store, it’s apparently on the fine print, so please be careful before you sign anything. We bought $14k worth of furniture from this store and wanted to exchange $600 worth of items, and they wouldn’t budge. Service lines aren’t helpful either, you get put on a loop between the actual store and the customer service phone line on a loop. We bought other items from multiple other stores (CB, CB2, West Elm) and didn’t encounter a similar issue. Take your business elsewhere.

Terrible experience! Terrible furniture quality. Purchased the sofa set in march and as soon as the product was delivered there was a prominent loud creak in the sofa. The very next day I called my sales agent Felix at the Sugarland store where I let him hear the creaking sound over the phone. The sound was loud enough to be heard over the phone so clearly there was a manufactures defect. I was told to contact the warrant department which I did the same day. Warranty department said they will be sending a repair technician almost a month and half later on April 30th. Forward to today where technician Leonard came to inspect the sofa. Where he said the noise is there so just lifted the couch cushions and deemed that this is not repairable. He then proceeded to tell us that he couldn't do anything to repair this and he can't approve an exchange. I then contacted Akon(manager at Sugarland Ashley) and he said this is a manufactures defect and to contact the warranty department and speak to guest services to request a replacement. Upon speaking to guest services I was told the technicians report was received and accordingly to that there was nothing wrong with sofa and can't be replaced. I then requested Paula to connect me to a supervisor and I was told there was no supervisor available to help me with my request. I asked why there wasn't a supervisor and was told we only have 2 who are addressing other requests. Paula then said she will put in a request to have a supervisor reach out to be in 24 hours. Lastly, Paula said if we keep the sofa she can give me 30% off, but that is unacceptable. I just spent close to $3000 on a brand new couch which is CREAKING. The only reason why I went with Ashley furniture was because my sales agent told me the furniture quality is better than bell furniture. But now I can tell him how wrong he is. Previously I had bell furniture for 6 years and never faced this issue. Not only is the furniture quality poor but so is the customer service department and everyone I have spoken so this far. Terrible service, terrible quality, terrible resolution.

Akeem was an excellent support. He took time to listen to exactly what we wanted and pulled it off seamlessly.

Very good customer service Gilberto and Gary nice job they explain you detail by detail help a lot with financing

Here is my experience with Ashely . I had a purchase which went okay till the delivery day. Driver called Daniel came around 7;30 pm on April 23. I had told him not take the coffee table as it’s broken , but he mentioned that it’s totally fine as they will exchange it . Up on checking , he deliberately delivered a broken item while he and his colleague were talking and checking outside before they give it to me inside the house . I will share the video and picture later . Then I called customer service , which totally was rude and unprofessional ( Eva and Clair) whom failed to address the issue . False promise from the driver , unprofessional customer ( who hang the phone in customer ) Literally , it’s a day time robbery who all represent Ashely . No one want to take responsibility while pushing the claim one another . Finally the robotic customer service Still have the broken table in my house with no help. In the picture , The driver was checking the exact broken place and yet delivered it with a false information. I will never buy and recommend Ashely . I will shortly put the whole conversation and videos to the social Media as I can’t put it here.

The experience of purchasing a piece of furniture from Ashley was great but there was a small mix up with the delivery date . I got a great deal on the furniture I purchased.

unless you want to be on your back in the middle of the evening during dinner with your hands cramping putting together furniture your paid thousands of dollars for and even included the white glove delivery and install then dont shop here. if you want to pay 200 dollar for 60 dollar ikea chairs that you have to wait a week for then dont shop here. If you dont want pushy sales where you have to negotiate prices and wait for the sales guy to go back and forth and back and forth to fix mistakes then dont go here. If you want to pay a bunch of money for a fake wood ikea table that you even after white glove service, you still have to put together because they only partly do. And dont tell you, and wait for you to find out while eating dinner and almost breaking a table leg then by all means shop here. apparently the table was built for 4 bolds but they will only do three and not even tighten the three. thanks Ashley for ruining my family dinner with me on my back and dealing with arthritis after oayinf 4 thousand dollars. edit - chairs final arrived and the stained one when delivering and took one of my Clorox bleach wipes off my island with out asking and proceed to bleach non white fabric even better you cant get ahold of any live person and when you do you have to go through a text option. ruining thousand dollar furniture they are willing to offer 9 dollars to resolve the issue… wow. don’t plan to use warranties with them. its 100% official do not buy from them. edit - enjoy the saga - get to submit a claim and it was shortly followed with an email stating to respond because they feel it’s resolved. reply as they stated that nothing has been done and get an auto generated response telling me they don’t monitor this email.

The 5 stars is only for our salesman. He was polite and cooperative. We haven't had our furniture delivered yet so to give a more detailed and honest review about the furniture I will have to wait until after it is delivered.

Great guys very fast and friendly and have an amazing sense of humor and made the second time I go and shop there fun

Kyle was very helpful with mattress and table selection. His knowledge on mattresses is excellent and he actually steered us away from a more expensive model.

Great customer service and I found exactly what I was looking for. However delivery process is slow.

The staff were so helpful , specially the manager, Teresa, even though I went in kind of late , almost closing time, they worked for me with the financing team until I was able to leave with all my merchandise. Thanks

Very good

Excellent service

A one Customer Service!!!’

The manager I believe his name was Kevin was extremely helpful and patient! The other employees (Gilbert) was also very kind, helpful and patient. Great experience shopping

Great experience. Zachariah really helped coordinate pieces for my living room

Fantastic experience with the manager and with the salesman Mohammed . Above and beyond expectations

The WHOLE experience was EXCELLENT! I did everything online and it was just a nice experience. I would definitely shop here again!

Kyle was Great and very knowledgeable about mattresses and furniture. He made the process easy and smooth. We will be back for sure best experience at ashley furniture so far.

worst furniture experience!!! we recently purchased a dining set from Ashley with high hopes we would get a good quality table. ABSOLUTELY NOT! the table started scrapping away not even 1 day after use! mind you the previous dining set we owned was purchased almost 10 years ago and was in perfect condition. We just wanted a change and went with something lighter and more modern. we have called and called and apparently even though we bought warranty... it will not be replaced. super disappointed do not buy from here

Great experience

Staff was friendly, assisted us by showing us around to different products (Sofas and lounge furniture) that we were interested in Cat Soto helped us out directly and was great and made for a smooth purchase.

After mentioning to the sales guy 3x within a five minute period of him continuing to come back to us (no sarcasm) that we did not want any help and we would come and get him *if* we had any questions or wanted to buy something, he got even more aggressive and wouldn’t walk away and decided to make it even more uncomfortable acting like we owed him something for being in the store. We ended up leaving the store because the experience was so horrible and felt like he was a vulture unwilling to leave us alone. This is by far the worst furniture shopping experience we have ever had, and left immediately and will not consider buying from this store ever again. Terrible experience!

Good guidance and service.

Akeem is amazing. Love the service and the selection at Ashley Furniture.

Had a great experience at Ashley Furniture. Zachariah helped us find the perfect chest of drawers at a great price, the paperwork flowed easily, and best of all our furniture will be delivered in two days. Couldn’t ask for a better experience. Zachariah was so friendly and will definitely be my go to salesman next time I make a future purchase.

Good furniture store in Sugarlan and very good customer service especially our helper from Hawai. Helps us to decide bed rom set for my elderly parents.kudos for him

The salesperson (apologize for forgetting your name) was helpful and friendly. He was explaining everything. Thank you.

It was a quick and wonderful experience. I will return for the next furniture I need. Thanks

Sales person was professional polite

When we decided to buy the good looking dinning table it was all good, In a span of 15 days its color starting to comeoff, inspite adding a warranty for 5 years they refused to resolve and said only nuts and bolts are included in warranty, i would never step in this Asley they are in false propaganda.. and you guys think twice before u shop here ..

Frequent delivery updates and exceptional service!

Sale person Mr Zachariah very helpful and know his product.

Over 5 years ago we purchased thousands of dollars worth of furniture. On our dinning set we were offered Montage Insurance with a promise of "don't use it ,don't lose it" which meant we would get store credit in the amount that was paid for the ins. We tried to used OUR credit a couple of days ago and Kevin gave us the run around making all types of excuses not to issue it. Went to the katy location and had no issues there.

Wonderful service at the store and wonderful service for the delivery! Thank you!

Salesman was very courteous and knowledgeable!

Knowledgeabke, friendly, lisrened and responded helpfully

Terrible company altogether

I wish I read these reviews before we bought furnitures in this store as the returns policy was the worst, in short "noreturns" 🙄 So we moved to our new house in december and bought living room sofas and bedroom set. Our experience in store was ok. Everything went by fast by the time we stepped in the store to checking out. The sales reps gave very good discounts prolly because its almost the end of the month and its holiday. So, the reason i am giving 1 star is first, when our sofas were delivered ( we ordered two), one was ripped off. It's a leather sofa with heated massage and power recliner. They immediately dis assembled it and took it back. And then for the bedroom, they delivered the wrong model of bed (head and footboard) so upon noticing it, immediately notified them so they had to disassemvle again. So this mistakes were marked as returns/exchange ok our side even tho it wasn't our fault. After a week they delivered the other sofa. And then another week after, the head/footboard. Good thing our mattress was correct and the reclining base. So here's the other prob. When we are in store, the sales rep told us that the reclining base will be compatible with the bed frame we wanted so we bought it. The bed has the drawers. So now when the right headfootboard was delivered, there's a huge gap between our mattress with base and the bedframe 😳 and this was not emphasized when we went furniture shopping. Annnnnd there's no returns! We are willing to have store credit just so we can return the reclining base and also to keep the bed frame (head foot board) but to no avail. They just said they couldnt do anything about it cuz all sales final. We spent more than $10k for all those 😑 what a way to start the year with them..

The experience that I had at this location while working with Zachariah was "above excellence." I can also add that if you go to this store, you must ask for Zachariah so that you can have the type of experience that I had. He is a tremendous asset to Ashley Furniture!

Mohammad and atif were great. They help us finalize our bedroom set. And also stayed almost an hour after closing time to finish paperwork. I would recommend this store for all furniture needs.

I would highly recommend Ashley, Sugarland location. It has ample of variety to choose from, high quality and elegant royal designs for furnitures. The inputs from manager are very genuine and helps around for right choices. Appreciate Mr.Atif Khan to attend and understand our needs and guidance for our selections. I would highly recommend Ashley for value of money and unique designs and client friendly approach. Thank you Ashley team!

I had an awesome experience and Achon was very helpful.

Friendly sales staff, very helpful. The actual buying process was fast and easy. We were able to find exactly what we wanted. Delivery was fast, delivery guys were courteous, friendly and fast with the setup.

I have never had bad customer services as this store, they delivered the dining table for us and then I submitted a claim requesting a service because its not stable!!!! Called many times, they scheduled a service, I called the same day of the service because they didn't show up, I have been told that the appointment wasn't completed!!!! They scheduled me for another day and still they didn't show up or even call to let us know whats going on, I called and someone told me you have to pay for the service because its a special sell and there will be no warranty ( shouldn't be 1 year for s manufacturer problem?) no one told me about that when I bought it, please be aware and check your furniture same time of delivery.

Extremely slow to deliver and changing delivery date several times. Lack of communication with customers.

Had a variety of choices

Item was delivered with defect. No follow up on how to resolve it. Called the store and they were very disrespectful. Glad I got only one item from there and not more. Will unfortunately have to go to the store and issue a return if I can.

The store was very nice & the sales associate Mr.Mohammed was exceptionally polite, helpful and made my purchase experience so smooth.

I ordered a bedroom set and mattress online. It later occurred to me I probably need a foundation/ box spring. I called Sugarland Ashley’s and spoke with Zachariah. Zachariah was professional, kind and hugely helpful. My entire buying experience was easy and pleasant and also important, the cost of my bedroom set and foundation is very reasonable.

I purchased an L shape sofa , paid it with credit card at the store. Manager has told me 2/3 of the items will be delivered at 6th of December and they will contact with me before the delivery. Store manager told me Last piece will be delivered on 12 of December. On December 5th I called the customer service to ask about my delivery and they told me they don’t have my items available and they will be delivered on 12th of December . So basically manager lied to me about delivery date even when I told him I have no couch to sit on. Very bad and dishonest trading. I cancelled my order and waiting on my refund.

Please read all the reviews of people dealing with returns and mistakes. My experience has been the same. We came in to buy a kitchen table for the holidays and we wanted something in stock. We quickly found what we wanted and scheduled pickup the following Sunday. The wrong table was ordered by our rep, and after getting home with it to assemble, we discovered the mistake. We quickly revised the table and reached out for an exchange. After several call over the past week, we still haven’t received approval for the new table. There’s no way to reach the store manager by phone, and it looks like we will have to go back to the store to figure out the return process. It seems once they have you’re money, all the courtesy goes out the window.

We had a wonderful experience shopping for living room furniture. Zachariah was fun, friendly, and listened attentively to us. We are happy with our beautiful furniture, and will be back.

Excellent service and selection! Teresa was such a big help. She really knows the product and was great at suggesting items that would complement each other. Couldn’t be happier!

I never received the information for them to come out and Fix my Recliner after owning it 2 1/2 years They were suppose to send it to my Email and I never received it plus I should have been informed that it was a recall on those Recliners I found out by default of trying to get them to fix the Recliner that don't Recline Not happy I just may purchase Some Recliner elsewhere.

We love the couch we bought a year ago! We also paid $500 for a 5 year warranty. They refuse to come service the couch and when we go in for a refund the manager Sayed explains they are unable to refund the money for five years. Love your product but your customer service will prevent future Buisness from us!

So good and nice

Our sales person was wonderful and we had a very pleasant experience.

Great customer service. Everyone was friendly and informative. Made this process so smooth and easy. Will definitely be back for future purchases!

Awesome selection choice with latest designs and Excellent service by Atif Khan. We loved our experience shopping. A big thanks

Kyle was great assisting us with mattress purchase and on top providing us with discount information on furniture,as well. He was very patient and detailed. I would recommend the Sugarland location to anyone.

My experience with salesman Akeem was exceptional. He truly went out of the way to help me find everything I was looking for. I will always visit this location and work with him for my furniture purchases.

Great service … very helpful team

Kevin was very helpful in purchasing the items I wanted. They are beautiful!

My sales manager Zachariah was fantastic! This was a whole custom experience. Zachariah took the time out to find a perfect fit for my seating style, fabric and my height. I feel like a have a custom sectional. Thanks again Zachariah!!

While I like the bed we purchased, the WARRANTY department SUCKS. We have had to reschedule 3 times because of their delays in repairing. Know that what you get will not come with a decent warranty. Bad service so buyer beware.

Very friendly and Kat took very care of us on showing us what couches would work for us!!! Will definitely go back and buy more!!!

Awesome experience!

Great looking store. Not many options compared to the online. it is a decent place to see the quality and materials if you are interested in buying from Ashley furniture.

We had a good experience at the store with the sales associate, and received a good price, we did ask the associate how easy it is to move the furniture, his response was, incredibly easy and mentioned how they can be moved without much effort. However, that's where things changed drastically, the delivery happened yesterday and low and behold as the delivery company were bringing in the furniture they scratched our brand new floors, we asked the team how did they happen? They mentioned that there is no protection for the furniture on the base of the furniture, and not even any felt pads or any level of protection is included, with the only exception of dining chairs, we obviously have filed a claim with the company and are awaiting to see what happens next. Update: Ashley has advised us the responsibility is on the delivery company, they have 2-3 days to respond back to the issue, further to come.

Gary was awesome! Super helpful in getting us our dining table!

I appreciate to Felix and Hakeem for their great supports.

The worst experience I have ever had buying furniture for my house. At Ahely Funiture I bought a bedroom set, it arrived damaged, I called customer service, terrible attitude, I called Mohammed and he told me that I didn't have to accept it (know was my problem), now let's see how long it will take to repair it, I have been waiting for more than 2 months almost 3. Save your money, buy somewhere else!

Stay away from this store! My original review when I purchased my furniture was with my experience with customer service from the salesman which was fine. The terror began when my furniture was delivered. The color was way off! I try addressing the issue with customer service but it’s pretty useless since they give you the run around about how they can’t do anything about it. How am I suppose to know what color is suppose to be delivered if there is nothing on the receipt where it states what color you are delivering. Also the delivery people refused to take the couch back. I went to the store to try to solve my issue but the manager is just plain rude, he stated that the store has nothing to with it the order once it’s delivered. That’s not the only problem I have with this store. I also purchased a mattress on the same order only for it to get pushed back on the delivery dates. I decided to cancel the order but he refused to do so and started to talk down on me about how I was financing my furniture. What does that have to do anything with my order!!!!! I told him again to cancel my order and he then said it’s canceled. Weeks have passed by and there’s no cancellation. It has been a nightmare cancelling this order and getting my money back. Yes I partially paid cash for this order as well. Please save yourself from a stressful situation and go somewhere else!

Kyle was an amazing help and made making my transaction so easy. I have no issues and will always recommend this store to anyone.

Very helpful. Made sure we understood pricing. Was very knowledgeable.

Kyle was very knowledgeable, helpful and friendly! He answered all the questions we had before we made our purchase. Everything went smooth and easy! It was a pleasure doing business with Ashley Furniture!

Very Good, Professional, Attentive Customer Service

Kyle was super helpful answered all our questions and addressed all of our concerns. Amazing customer service

Great In-store Customer Service

I will never purchase from here again. They up sale you on a gbs protection plan you would never be able to use!!! When I say never I wish I would have looked at the reviews. Spent 4k on a sectional that I can never get cleaned because of the hidden details and miscommunication on how to file a claim for stains. I would have been a returning customer but never after this terrible experience .

The customer service is absolutely impeccable. I appreciate the patience, kindness, and there is financing for everyone. The prices and quality are exceptional.

Ashley has always been our go to store for furniture. They carry great inventory and their catalog is inclusive of all styles. Our most recent visit was to inquire about mattresses, TempraPedic in particular. After having got several quotes from Mattress Firm and Sleep number we decided to go to Ashley. We settled on making the purchase from Ashley for 2 reasons: 1. Product Demo: Kyle(Sales Consultant) gave us a detailed demo of the different types and helped us make the right decision and even discouraged us from spending extra money on fancy features. 2. Product Warranty and Customer Service: mattress is backed by 20 yrs warranty and the Ashley provides additional warranty for the Smart base for $349. Kyle even helped us save close to $3000 dollars. If you considering buying a TempraPedic please check out Ashley Sugarland.

I was treated very well, surprisingly not approached until I asked for help. I was going to leave because I found a better deal online, but the salesman matched the price.

Good work. Fast and nice

Mr. Felix and the store manager were very courteous, flexible and professional. They helped me navigate the furniture and the applicable deals and waited patiently for me to make a decision. They also supported and worked with me when I needed to make changes to my order.

Kyle was great and very patient. He didn’t hover but came right on time when we needed assistance. Pleasant experience.

Great experience looking and buying a dining table. Felix was attentive and friendly.

Zachariah was very helpful. Great customer service & quick delivery option! Thank you

Salesperson Kevin was very knowledgeable and able to answer all of our questions on the spot.

I had a great experience purchasing furniture at the Ashley Store in Sugar Land! Kevin Bui knew his product and gave excellent input on what looked best for my space. I would recommend this store and Kevin Bui as your Sales Professional.

Felicia was very nice, friendly, and knowledgeable about the mattresses I had come to see. I chose one, with her help, and I know I will enjoy sleeping on it for many nights to come.

We had a great experience as repeat customer shopping for the upcoming holidays. Mr. Afzal Elahi (AZ) gave us the VIP treatment and helped us with our final purchase! AZ was warm, friendly, and funny and provided excellent customer service! Thank Mr. AZ. Best regard, Mr.& Mrs. Hall

The sales man was excellent. The purchasing process was disheartening! We ended up walking away with only considerations to return and only due to the salesman valued attempts to correct the situation. Come on the card has the Ashely logo!

We purchased a sofa sectional at Ashley Furniture in Sugarland, TX and it's sagging and worn after only a few days. I went back to the store to resolved the issue and spoke to Calvin the manager and was told he couldn't do anything about it and to contact GRT. I spoke with GRT several times and GRT told us they would call back but never did call back or email to follow up. Service techs came out twice without a resolution. The wrong size cushions were brought to my house as if that would be of satisfactory. Customer service has been giving us the runaround for approximately 3 1/2 months. We called customer service today and was put on hold and no one ever came back 4 times. Finally after the 5th call I got a decent representation that tried to help but esentionally I was given the runaround again to contact the technicians that's already has been to my home twice. I was told I needed to talk a technician before it could be escalated. GRT has the worst customer service and is very unprofessional. I'm so disappointed with the quality of the furniture and the company. We've only sat on one side of the couch to show you on the pics below that the quality is below standard and it's not what was presented to me at the store when I purchase the sofa sectional. A sofa shouldn't be wrinkled and sagging after only 3 days. I want my sofa sectional replaced or a full refund.

Ashley has a terrible return policy. Paid for expensive foundations for bed and was told I couldn’t return. Not even if I paid any return delivery fee and stocking fee.. now we are stuck with two king boxes we don’t need. Way to take you customers money over taking care of them.

Absolutely the best. I was treated well and very informed on the product I was interested in. I made a purchase. I will definitely be making more purchases in the near future. Thank you Ashley Store (Sugarland Tx. )

We love Felix. He was so helpful, patient and welcoming. Going forward we will want to work with him. We will definitely recommend him to friends and family.

Very very helpful,nice, and honest about the furniture! My wife and I will definitely be back for a king size bedroom set.

Absolute worst buying experience ever. Delivered the wrong bed 2X and then only 1 piece of our 2 piece couch order. There is no way to check status on your order as no one answers the phone, or it answers and then hangs up on you. Their system is down and you can't get an answer about anything. I would go somewhere else.

Zachariah was my sales person and he was superb! He kept me informed on my furniture and made sure prices were correct! Even when I changed my mind at the final moments he made things happen!!

Timely with arrival and executing the task. I will definitely use them again if I need it.

Excellent team, good treatment, with good offers of good quality, I recommend it.

Ordered a bed frame that was on back order. Was told by the sales rep it would be delivered by May 24th, then it got oushed back to June 17th. So I am now sleeping on the ground. They also told me the delivery fee would be $420, but it ended up being close to $600 because they had to make two trips.

Excellent customer service

Great experience with high quality furniture

It was my first time stepping into an Ashley Store today. My husband and I were fascinated with Kyle’s C. Help. From acknowledging our interests to getting the best deals. Kyle was the BEST. He saved us time and money. We will certainly come back for more of our needs. Thanks!

Very kind and friendly seller! Beautiful furniture!

Awesome.....the staff is very helpful....

Ashley standard is going down the furniture. Looks extremely cheap with a addition of bad sales people not helpful

Mohammed was vvv helpful - he is very informative and helpful … he should be rewarded for his service

Nice experience very happy second time we purchased lot of furniture specially The store Manager Mr, Syed was very helpfull & the sales rep Mr, Hakim was very knowledgeable we will recommend Ashley Sugarland fir the great furniture selection. Ehsan Durrani

Zachariah was wonderful in helping me select everything I needed. I walked into that store very lost as to where to start from with the furniture I needed. I walked extremely happy and feeling accomplished. Pocket was not too hard hit given the volume of purchase and that was the icing on the cake. The store manager was very considerate in giving discounts and concessions.

WORST CUSTOMER SERVICE!!!! will never be buying from them again. They do not respond to calls or emails and their products are cheaply made!!!!!

Mr. Felix was super helpful. He was very patient with us and took us through all the options making sure to explain everything very clearly to us. He made us feel very important and not rushed.

We had a great experience. Mr. Catalino was kind, courteous, informative, and helpful throughout the whole process. We will definitely be shopping here in the future. Thank you Mr. Catalino.

Wow! Akeem was so nice, so professional. He was very considerate of what we wanted. He was not at all pushy, just helpful and friendly. The furniture was of very sturdy quality and the selection was great.

Mohammed was great, friendly and informative. He was able to order our couch quickly and provided an estimated delivery day before leaving. Since our couch was not displayed in the store, and in order to help us decide on our purchase, he located a sofa made of the same material and firmness that was on display and told us to inspect it to make sure we liked it. We enjoyed speaking with Mohammed and left the store feeling that we made a good, affordable decision.

Very disappointed

Sales person, Josuwa, was very professional, articulate and explained all aspects of the purchase. There were no surprises in my purchase transaction. Wow! Customers don't see that much anymore in today's business model. Good hire Ashley. Keep up the right business model.

The sales team made it happen for us.

Wasn’t the best experience. I had to call 4 different times just to get someone to help me. It’s almost as if they thought answering the phone was a waste of time. I was even placed on hold for what felt like 10 minutes and then hung up on. Finally on the 4th call the manager answered and assisted me with my purchase.

Worst service

Zachariah was awesome and very helpful! We are excited about our new couches.

We purchased a bunk bed for the kids and the style was completely different from the one we saw at the store , plus the wood came with little details and came with missing screws , also the customer service m, everything was going excellent but as soon as we denied to purchase the protection plan everything just chance their at titeas horrible

We went to one of well know furniture store of another brand but when we compared the prices your price were higher & their delivery charges are appropriately 100$ whereas yours is more in this matter. Kindly work on prices so it will be better for customers like me who can make our next purchase from your store.

Great experience at AHS Sugarland. Teresa was very patient and kind throughout the whole process, amazing customer service experience. Thank you. Definitely recommend.

Kevin was extremely helpful! Loved the bed, mattress, and stools I purchased

One of the worst experiences that I ever had: - Went two times to pick the order according to the appointments I got but not ready. - Hard to get actual confirmation on delivery - Costumer service has no services for costumers and mostly get complicated and negative responses - Finally and more importantly you can not return or change any thing and you just stuck with what you get. I personally prefer to pay even 30% more rather than get any deal from such company.

Expensive furniture store, you will get better deals elsewhere.

Most helpful with a 3 week delivery date & possibly sooner 👏👏

This has been one of the worst experience that I have had buying furniture, the delivery forgot an item and when I called to ask about it they made me feel like it was my fault. It’s been 2 weeks since the delivery and they still can’t tell me if my missing item has been shipped. I asked to speak to a manager on the day of delivery and was told that I would receive a call back from them but never did. I’m very disappointed and can’t believe that a business like this would treat their customers this way

I was helped and not overly followed. I was very happily surprised by the quality and the choices. So many couches and accent pieces to choose from.

Go see Christopher at Ashley Furniture. Friendly, Knowledgeable, and all around awesome. Took care of us from start to finish and gave us great rates on everything

Really knowledgeable and friendly salesman kyle , Great selection also

To be honest if i could give this store a 0 star i would i sent 5800 on a sectional in 2020 and i paid for the warrenty and my leather lost it collor and they base broke and they dont want to do nothing i been clalling and the managers cant do nothing to or they do t even follow thur on want need to be done they need better customer service

Amazing customer service by Mr. Afzal. He made me so comfortable and answered all my questions. Five stars to him.

Horrible, horrible experience! I ordered a dining set, sofa and bedroom set and I was assured it would be delivered in November 2022 because everything was “in stock”. Fast forward months later my delivery dates have all been pushed back 5 times and now it is indefinite! It’s absolutely ridiculous to have spent thousands of dollars based on empty assurances (lies). Today (December 21st) they tried to deliver part of the order and by that I mean 4 out of 6 dining chairs with no table! It’s laughable! Now I’m a few days away from Christmas with family flying in and nowhere to have a sit down Christmas dinner! The customer service reps can’t tell me when to expect the furniture nor can the delivery dispatch staff and they can’t expedite delivery, the store sales reps won’t pick up the phone so I’m out of luck! Don’t be like me and be fooled by the big store name, flashy ads and empty sales promises/lies, especially if you expect customer service, you’ll regret it!

No one would help us

Excellent service received from the sales man Muhammad.

Terrible use car salesman store. We bought a couch from them in August for a rental property and we told them delivery had to be flexible pending the opening of the resort. Muhamed said they’d hold it until we ok’d delivery. Turns out they did not. Couch was sold. We could wait for another, but that could be months again. Go to GF. Pay more but get more too.

Loved the customer service that was provided by Kevin. He was super nice and such a delight to work with. He understood my requirements right away and suggested the best bed-frame at a great price!

It was a great experience my attendant Mr Felix was very exceptional and was able to give a detailed information regarding the living room set l bought, thanks

Laila did a fantastic job finding us what we wanted at a reasonable price. Thanks!

I had a great experience the entire time! I felt valued and professionally informed throughout my stay. My salesman was extremely helpful!

Very happy 😊😁 love my new recliner loveseat and delivery was excellent

We ordered a living room set on September first week from Ashley. We were told that we will receive it atleast by November 1st week. It's a brand new house and we planned for a party and invited all our friends from different states. The staff gave us a confirmation on our first visit. We were confused as when I called the customer service they told I will get the furniture only by November end or December. As soon as I heard this, I drove 2hours from my place on a Saturday of October first second week to the store to confirm and the staff " Mr Afsal" gave us fake promises that he will make sure that we get the furniture by November 1st week. We trusted Ashley on this and got back home. Total of a 4 hours drive. After reaching home I again called a Ashely customer care to know what's the update on the website and they repeated the same thing "November end or December ". I tried calling several times and the staff hung up on me. RIDICULOUS. I drove 2 hours again to the store on Sunday and they made us wait for 30 - 40 mints and this man tried giving us fake promise AGAIN. My party was supposed to be on November 7 and all my friends had booked their tickets. I for sure wouldn't want my main living room empty without a couch. I CANCELED MY ORDER THAT DAY AND called Ashley to complain against this ISSUE and they haven't responded back. If ever I had known it would take so long I would have ordered from STAR FURNITURE as they offered to give me within the assured time. This is not acceptable. We trusted Ashley . We no more trust Ashley and won't recommend trusting any staff specially the one I mentioned above. Horrible experience. I wish someone responses to this issue.

We had a good visit, bought a sofa and a study table. Friendly staffs. Currently slow delivery but the good part is that they help assembled the table. We are satisfied with our purchases

I went to Ashley furniture Sugarland and was looking for a dining set. Chris was AMAZING! He deserves a 10 stars

The worst experience I ever had. Total mess, once you make a deal and get partial order delivered you are on the hock for cost as they offer no return. Agents and managers lied to me few times as they promised delivery date more than three times. Every week or so the push the delivery data for remaining items further out. Customer service is a disaster, never seen such a horrible service before, spoke to 5 agents over the phone and every single agent told me totally different story than others. Got to file a complaint to BBB.

Christopher Newton was absolute harmony to purchase from. A trustful knowledgeable Ashley representative. Ashley furniture has a fantastic line with superb prices. Thank You Ashley furniture & Mr Newton.

We arrived and Chris our sals associate was inviting and assisted us with our needs. He explained everything about the sale. Made sure the sale was what we wanted. Thank you Chris.

Very grateful, for the person who attended us very kindly and willing to answer all my questions. many thanks !! more people like Cristopher is his name!! thanks Christopher

The worst staff I have ever dealt with. I think Ashley should fire the staff at this location and rehire professionals. Sooner or later, this store is gonna go bankruptcy. I dont ever wanna go to Ashley again. very disappointed.

Nice furniture on time delivery thanks

Placed order on Aug 21, 2022 at Houston Texas 77064 branch. The sales person informed us that the product will be delivered within 2 weeks times and if not deliver then they will give discounts but even after 4 weeks no sign of delivery of the product and no discount received. If one wants to cancel the furniture one can't do it because the price of the product mentioned in the invoice and the customer care are different so one will lose amount of $200-400 + they will not give refund of delivery charge and taxes. If the salesperson told us upfront that delivery will take up to 16 weeks' time, then we would not buy furniture from them. If they have disclosed full fact then one can take informed decision which was not done by them.

The customer Rep was very good, and helpful. Christopher was his name and he really helped me make some decisions. Good job!

Expensive and do not carry style stock for what we were looking for

Buyers Beware!!! Do not purchase their protection plan! It is always something with Ashley Furniture and the way that they handle business. It’s always shady!!! I have a Montage protection plan that I bought for $500 in 2016. It states on the certificate that “if you never have to report a claim with Montage within 5 years from the date of delivery, Ashley Furniture HomeStore will issue a store credit in the amount you paid for the program before taxes.” There isn’t a date of maturity or any time limit indicated anywhere!!!! We went to the Ashley Store to get our $500 so that we could purchase other home items for our new home and we were told that it would not be honored because there’s an expiration date. What expiration date??!!!! I have a “Worry Free - Certificate” with no expiration date on it. Nothing else was given with an expiration date on it!! They offered to submit the request through, but we were told that LOTS OF OTHER CUSTOMERS HAVE COME TO RECEIVE THEIR REFUND ON THIS PROTECTION PLAN, BUT 99.9% ARE DENIED THE REFUNDS!!! THIS IS AN ABSOLUTE SCAM!!! I have tried to give Ashley Furniture chance after chance, but I always have to fight to make a business transaction right. I will NEVER shop here again and I will make sure to put this review everywhere that I possibly can because this is totally unethical.

The only reason I'm even giving them a star is cus I don't know if Google publishes reviews with no stars. So I ordered a dining set 10 months ago. I received the table but not the chairs. And this is not the worst part. Now I'm ok with waiting a bit longer. But I receive about 5 automated calls and texts every few days asking me to schedule delivery and then again to confirm the delivery and then again to reconfirm it. Then when I call them back they say that the item is not in the warehouse for delivery. So not only do they not deliver your furniture in less than a year, they also spam you. It's a completely broken supply chain system.

*DO NOT SHOP AT ASHLEY HOME FURNITURE - You will be DISSAPOINTED with the level of service!!!* My husband and I purchased an item in store on 7/22 because the sales associate, Kyle Cunningham said "the item is in stock" (the reason why we moved forward with the purchase) and was given a schedule delivery date of 7/28. Needless to say, this was far from the truth! We are right at a month and Ashley has no idea when the item will be delivered, although they have given delivery dates three times, and each time they have given bogus delivery dates. The last date provided is for 8/23, and when I called today (8/20) I was told the items is STILL NOT IN STOCK. This is upsetting because we were FLAT OUT LIED TO by the sales associate Kyle that the item is in stock and because WE KEEP GETTING LIED TO about the delivery date. WORST CUSTOMER EXPERIENCE - Ashley just lost a loyal customer!!!

Been waiting 3 months for our sofa and 2 chairs everytime it’s an excuse and a new date that never comes. At this point we want our money back. We have over $7000 in credit from them and can’t use it because we are afraid to order anything else from them. Don’t waste your time

It’s better to shop from this store if you’re expecting the delivery by 2-3 months. Sales people are just giving promises which are never kept. Once you sign the sale agreement you are trapped with their customer service who just apologies for the delivery delay. Delivery charges are too HIGH. Only positive thing is a sleeping expert in this shop. Never will recommend. Still am waiting for tempur pedic mattress after 4-6weeks Please don’t buy protection plan, as it is waste of $199. Check in the market if anyone had any success with this plan. I got below response: Based on the Terms and Conditions of your Protection Plan and all relevant documentation received, the damages that you are reporting are non-warranted.

I was promised delivery for my dining table in March 2022 and now it's almost end of August and I haven't received it

Quite simply the worst customer service I’ve experienced. Good luck ever getting through to the store. You can call hundreds of times before getting someone to pick up the phone. Even the customer service extension, you’ll just be on hold forever. Buy online, avoid the store

By far the worst experience I've ever had. We purchased an entire living room set and bedroom set early June. At the time of purchase there were a couple items that weren't in stock but they said they'd have them in 3 weeks. They've now pushed back the delivery date for the bedroom set 6 times! At this point my 90 day trial period of the mattress is about to expire and I haven't even been able to use it yet. Every time they promise up and down that it will be here on the next date they give us. Then when it doesn't show, we call, and they just give us another date. At this point I'm reasonably certain they're just making up these dates and they're not based on any sort of actual logistics. They say that they do their own manufacturing and transportation. How do you not know when things will be made and shipped? Are you not allowed to pick up the phone and call someone in your own company? The living room table set was discontinued 2 months after we purchased it, but before they could even deliver it to us. Ashley says they manufacture their own products, but apparently their manufacturing department just randomly decides what to stop making and doesn't base it on any kind of open sales orders. At this point, 2 1/2 months after purchase, I've only received about 20% of my order and most of that is only because I was ok receiving the floor model.

I ordered my furniture on first week july. and the sales man atif promised us that our furniture will be here in the first week of August we still didn’t get it and now they are telling us we will Receive it in November. They keep breaking their promise this is not ok. Really really bad service. lies lies and only lies

I bought furniture for more than 10K usd and I was given delivery date 1st August. They delayed our furniture for months. Do not take Atif as your salesman. He lies and talk stuff to just make you fool.

Customer service is crazy these days. Buying process we seemless. However delivery was a headache. I bought dinning set in November and was given estimated delivery for Jan. Did not receive my furniture until April. I ordered 8 chairs only 6 was delivered. I had no information on the other two. Then finally two weeks ago I got a text stating that I need schedule my delivery. For two weeks I have called Ashley furniture trying to schedule a delivery. Everytime, I speak to someone the story is always different. Finally spoke to someone that scheduled for today after several hang ups and long wait. Very next day I got a text to schedulemy delivery. Called then CSR said they moved my date to the 9th. Then when I requested to speak supervisor she said they don't have a supervisor available. I should take the 9th or she can cancel my order if I would like .when I tried to insist there should be a team leader at least ...she hung up on me. Never again would I order from this furniture place. I know they are a big company and don't care one customer but if they continue at this rate, they would loose a lot of customers.

I have no Idea where to start. I'm sorry I bought furniture from them. The service was horrible. When we went in to buy the furniture it was wonderful. They never explained about the items I purchased not being in stock and would have to wait till whenever to get the furniture. The salesperson that helped me acted like he cared until the furniture got delivered. 2 days after delivery the back of furniture came apart I sent a picture to the rep, he acted concerned few weeks later we went to the store to see if something can be done I was told to call the repair number, texted them which was what I was suggested to do. So we texted, called back and found out nothing was done, and hard to start the whole process again. The rep was rude. Said I had to wait for parts to be delivered, call back and set time up for the person to come out to fix it. as of today nothing, no parts. I texted my rep last week he acted like he cared, which was a ploy to get me to leave him alone. Have not heard from him. All they want is money, customer service sucks. I am so angry going Togo another direction

Our salesperson at Ashley was friendly and knowledgeable, he made the process easier. Found the mattress we wanted very quickly.

Great

Claire and Randon saved my absolute life today with their talent, skill, and expertise in Ashley today setting up my brand new one bedroom apartment from kitchen to bathroom. Amazing. 11/10 recommended from me!!!

Felix was very helpful and made me feel welcomed. Ensured that I understood the furniture piece and gave me his undivided attention.

I will never buy anything from this store again. I am very disappointed with their service, I paid $5000 for my bed frame and electric sofa a month ago, and it arrived today. One part of the electric sofa was not working. The delivery staff was very eager to call the customer service before I try the sofa and let me confirm that my order was completed and that there was no problem with the item. The sofa and bed were not even set up at the time. They left in a hurry, and then I found a part of my loveseat couldn't move, so I started to call customer service, waited a long time before someone answered the phone, I repeated my name, phone number, and order number twice and the problem I'm having. The customer service was probably watching TV (because I heard TV sound) and asked me if something was not delivered. I'm really wondering if Ashley's customer service doesn't listen to what the customer is saying at all. I have clearly said that a part of my sofa not work . Then I tried to ask for the person's name and the person interrupted me very rudely and hung up the phone. I tried to keep calling, but I couldn't get through to customer service again. This is the worst furniture buying experience I've ever had. I will never visit this store again.

Absolutely amazing service from the sales associate that goes by Cat! From the second we walked in he was so helpful and kind to us. We ended up leaving with what we came for and it was fast and easy. Thank you again Cat!

We bought a dining room table on May 1st, and paid cash. Here it is July 16th and we still don't have the chairs and now when we call the 800 number they say they can't find the order and to call the store, which is currently closed. This has been the worst furniture buying experience we've ever had. The salesman sure made it seem like everything would certainly be there by X day. It's been extended 3x. If they don't tell us it will be here within 3 days of today I'll be going and demanding a refund. I don't see how they can deny it since they've been unable to fulfill their end of the deal.

We had the worst experience with your company. I will never order from Ashley again. I placed an order in December. Some of the furniture was delivered in April and the remainder in July. The table was delivered with no hardware to set up the table so they place it against the wall with scratch on it. The guys that delivered the furniture said he forgot to check the warehouse for the hardware before leaving. Two of the chairs were also missing that I ordered for the dining table. They finally delivered the chairs last week and left them in the original box on the floor and didn’t set up table. I’ve talked to several people and no one is able to get someone out to set up the table and chairs. This is so exhausting. I paid for delivery and set up. If I could give you zero stars, I would. 😏

3 months later and still lacking the completed delivery. No real timeline provided to reconcile my purchase. Very disappointed with the experience and lack of customer support to actually resolve the issues.

The delivery was great. I received text messages about the time of delivery and it was on point. The men were friendly and set up was superb. This is the best company to buy and get a delivery from. I love them.

In June of 2022 we purchased 11 items of furniture, Tempur-Pedic mattress bed bases. We were told by the sales associate that the furniture would not be ready to deliver until mid-September which was fine as we were closing on the house in September and if the furniture by chance would come in earlier, all we needed to do was tell the caller to hold the furniture and they would. Then when we were ready, call the customer service number to have the held furniture delivered. Unfortunately, what we were told and what happened were two different things leading me to conclude Ashley Furniture is not a reputable company. In early August we got a call that the furniture was available for delivery. I did as the sales associate recommended. I said we were not ready to accept delivery and scheduled the delivery for September 15th as we were closing on the house on September 13th. Turned out, none of this was true and my furniture didn’t get delivered on the 16th. On the 20th the bedroom set was finally delivered. Ashley tried to get me to accept partial delivery of the remaining furniture. Imagine my surprise to find that two of the sectional pieces were discontinued so if I accepted delivery on the two available pieces, I would never have a whole sectional. Lastly, I spent five hours today trying to resolve a billing error of over $1,000.00. It took talking to at least 7 different people at Ashley (at least one lie told), using three different phone numbers, one person at the protection plan company, and another associate at the finance company. Based upon my experience with Ashley’s, I will never do business with that company again and I recommend no one do business with them as it’s not worth the headache. If you work, you don’t have time to deal with this nonsense.

We purchased a dining room table and chairs also a huge TV stand that didn't last long. The first year the table has raised bumps in the center where it slides open to put the extender table and guess what when we called about it there was nothing they could do about it. Then we moved to a new hom3 and moved the TV stand it is soooooo flimsy it's ridiculous! It's plywood. So the legs broke! And we paid a couple thousand for both pieces of furniture I'm soooo beyond upset. I'll post pics when we are done moving but it very upsetting that we spent so much on furniture that didn't last a year

Unfortunately 1 star is the least you can go. I will never order from them again, they have the worst customer service in store, online, and over the phone. I was put on hold numerous times with no call back and no resolution. I will escalate to corporate, this is unacceptable!

got the sofa on sale, looks perfect too

Everything was great. From the in store service to delivery and set up. Furniture was delivered on time. Everything went very smoothly. Highly recommend.

Worst customer service and delivery schedule

Calvin was both friendly and good to work with. Felt like he was genuinely trying to help us get something we needed rather than just trying to sell something to get inventory out the door. Pricey products overall, but you can get good deals and price match at times.

Felix was great! Very helpful & patient with my indecisiveness lol! I’m sooo happy to see they were fair enough to match the item’s online price! Ashley has a loyal customer in me from here on out!

I placed my order a week ago. Was promised delivery date on 31rst . Don't have my order. Missing a part from sofa. Can't track anyone at store. Been given a run around. After putting so much money, the service and response is horrible. I have been trying to call the store, customer service with no resort. Don't go by their word on shippin in time , and even taking care or your order the right way. They are a fraud company and trying to only lure you in to make a undelivered sale. I have been told reviews make no difference to us as a company. I guess they need better people. Don't order from this store.

Super friendly and helpful sales person. Took us all over the store in search of the pieces we were looking for. Zachariah went above and beyond to answer all of our questions.

Kyle Cunningham at the Sugarland location assisted us with our first quality mattress. He asked us a series of questions and matched our needs with the perfect one. He then explained the product and allowed us to tested. He also suggested additional products which will go well with our purchase. Thank you Kyle for making this process simple.

Great customer service, friendly

Davis was by far the BEST salesperson we have ever encountered Listened to what we wanted and delivered on in

The staff was so friendly and helpful. Akeem was great, and the manager came out ( business was slow,) and he was great, too! I taught him a new word... Langiappe.... And he gave me some!, Can't wait to get my new sofa home!!!

If I could give no stars I would. DO NOT BUY HERE IF YOU WANT YOUR FURNITURE SOON! I purchased my order on May 8, 2022 and here it May 25 and I still haven’t received my order and the corporate office is giving me the run around about when my order will be shipped. I was though that I would have the furniture in my home by May 24. Also called to have order canceled they said it would take 14 business days to get my money back and on top of all the lies they charged me a delivery fee. Don’t buy here go somewhere else I’m saving you the headache.

Matthew at Ashley in Sugar Land provided outstanding service. I was not pressured nor.rushed. He explained all aspects of the purchase and protection plan. Thanks for making furniture buying a pleasant experience

Randon was awesome! Found exactly what I needed and was super helpful and friendly! Thank you!!

Visit this place if u have lot of time n get cheated by them, The salesperson will again n again try to make you fool n every 5 mins they change there policy, They are not the man of words, waisted of time nt worth visiting there!!

Claire was awesome! She was knowledgeable of the products, offered discounts and friendly. She helped me a lot. Thank you Claire!

When I entered Ashley Furniture store, there were three associates, two standing with a smile and the other one slump over on a chair who snared me. The female snared me the entire time while I was giving the details of the item I was looking to purchase to the kind associate name Felix. I thanked Felix who assisted me with my purchase. I reported the female to Felix detailing the female associate did not want to assist me and that is why her face expression reflected "no" to help. My experience happened at the Sugar Land Home Store. First impression is always the last impression.

Great experience getting some new furniture for my apartment

Claire Owens was the best! She was so patient and helped me find exactly what would work for my home. I even left went to other furniture stores and ended up coming right back to find her. Furniture is good quality with lots to choose from

I worked with more than one sales person and all were polite, knowledgeable and helpful. I’m satisfied with my purchase.

Kyle was very helpful in getting my furniture order setup, payment plan started, and friendly. Also offered some advice and future assistance if needed since I’ll be new to the area

What does it say about a company where the store manager fails to return a phone call? The receptionist Gwen, with whom I've spoken to many times and very nice, took down all my information and the nature of my call and would pass the information to Syed, the manager. She told me to call back when he's there and would make sure he knows why I was calling. I called and surprise, "he's with a customer" and would call back, that was a week and half ago and still waiting for that call. I've been waiting for a replacement dining table and chairs.

I bought my furniture from Ashley in Sugar Land around February of 2021, literally a day before the freeze we had in Texas. It was already going to take 6-8 weeks to have everything delivered, but ended up getting delayed even further. My sales associate promised multiple discounts of which he showed me on his screen and luckily I took the pictures of on my phone. They said once all my pieces come in I will see that balance change and reflect to the discounted price. THIS STILL HAS NOT HAPPENED YET (though I have asked to get this taken care of multiple times)!!!! The worst part is my gliders on the bedroom set are mostly all messed up and I requested a ticket be opened which it was (before my one year warranty). The technician came to my house to inspect that and spoke barely any English, but called his boss and told me I will have to call and get gliders ordered on all my furniture pieces for my bedroom set drawers. So on 05/04/2022 I called and they said my ticket has been closed because the technician said everything seemed fine. They said the ticket cannot be reopened because the technician said it looks fine and they go by his word, when he told me something totally different. I went to the store and tried speaking to the Manager and I have not heard back yet. It has been a freaking year since I purchased this furniture and my problems have only gotten worse with Ashley and their bad customer service, not any better. Now I am stuck with two side tables with broken gliders and god knows if these will even ever get fixed. I am not asking for anything extra. All I wanted was for Ashley to fix what they delivered to me that was messed up and to honor the discounts they said they would WHICH NEITHER HAVE BEEN DONE. Had I known this was the case with Ashley I would have purchased my furniture pieces from another store honestly. Before Ashley bought out Finger Furniture, Finger used to have the best customer service and warranty and never gave issues. Lastly, I even have an extended warranty on my furniture but like always the gliders are not covered under extended warranty. Freaking Ridiculous!!!

The service we received by Felix was top shelf… expecting delivery next week…

Cat was excellent. He listened to my needs, wasn’t pushy at all and pieced together an excellent couch option for me. I went to four places and it was by far the most comfortable couch out of them all. Great selections to choose from and so happy to only have to wait a week when others are taking months to deliver.

Excellent experience excellent sales person right now legible very helpful not pushy at all we love our experience with the representative that assisted us today I think he’s an asset to your company thank you so much