Ashley Store | Sugar Land, TX 77479
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Sugar Land, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Sugar Land, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Colony Square Shopping Mall, next to JOANN Fabrics and Crafts. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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Please be aware of the NO RETURN or EXCHANGES policy from this store, it’s apparently on the fine print, so please be careful before you sign anything. We bought $14k worth of furniture from this store and wanted to exchange $600 worth of items, and they wouldn’t budge. Service lines aren’t helpful either, you get put on a loop between the actual store and the customer service phone line on a loop. We bought other items from multiple other stores (CB, CB2, West Elm) and didn’t encounter a similar issue. Take your business elsewhere.
Terrible experience! Terrible furniture quality. Purchased the sofa set in march and as soon as the product was delivered there was a prominent loud creak in the sofa. The very next day I called my sales agent Felix at the Sugarland store where I let him hear the creaking sound over the phone. The sound was loud enough to be heard over the phone so clearly there was a manufactures defect. I was told to contact the warrant department which I did the same day. Warranty department said they will be sending a repair technician almost a month and half later on April 30th. Forward to today where technician Leonard came to inspect the sofa. Where he said the noise is there so just lifted the couch cushions and deemed that this is not repairable. He then proceeded to tell us that he couldn't do anything to repair this and he can't approve an exchange. I then contacted Akon(manager at Sugarland Ashley) and he said this is a manufactures defect and to contact the warranty department and speak to guest services to request a replacement. Upon speaking to guest services I was told the technicians report was received and accordingly to that there was nothing wrong with sofa and can't be replaced. I then requested Paula to connect me to a supervisor and I was told there was no supervisor available to help me with my request. I asked why there wasn't a supervisor and was told we only have 2 who are addressing other requests. Paula then said she will put in a request to have a supervisor reach out to be in 24 hours. Lastly, Paula said if we keep the sofa she can give me 30% off, but that is unacceptable. I just spent close to $3000 on a brand new couch which is CREAKING. The only reason why I went with Ashley furniture was because my sales agent told me the furniture quality is better than bell furniture. But now I can tell him how wrong he is. Previously I had bell furniture for 6 years and never faced this issue. Not only is the furniture quality poor but so is the customer service department and everyone I have spoken so this far. Terrible service, terrible quality, terrible resolution.
Akeem was an excellent support. He took time to listen to exactly what we wanted and pulled it off seamlessly.
Very good customer service Gilberto and Gary nice job they explain you detail by detail help a lot with financing
Here is my experience with Ashely . I had a purchase which went okay till the delivery day. Driver called Daniel came around 7;30 pm on April 23. I had told him not take the coffee table as it’s broken , but he mentioned that it’s totally fine as they will exchange it . Up on checking , he deliberately delivered a broken item while he and his colleague were talking and checking outside before they give it to me inside the house . I will share the video and picture later . Then I called customer service , which totally was rude and unprofessional ( Eva and Clair) whom failed to address the issue . False promise from the driver , unprofessional customer ( who hang the phone in customer ) Literally , it’s a day time robbery who all represent Ashely . No one want to take responsibility while pushing the claim one another . Finally the robotic customer service Still have the broken table in my house with no help. In the picture , The driver was checking the exact broken place and yet delivered it with a false information. I will never buy and recommend Ashely . I will shortly put the whole conversation and videos to the social Media as I can’t put it here.
The experience of purchasing a piece of furniture from Ashley was great but there was a small mix up with the delivery date . I got a great deal on the furniture I purchased.
unless you want to be on your back in the middle of the evening during dinner with your hands cramping putting together furniture your paid thousands of dollars for and even included the white glove delivery and install then dont shop here. if you want to pay 200 dollar for 60 dollar ikea chairs that you have to wait a week for then dont shop here. If you dont want pushy sales where you have to negotiate prices and wait for the sales guy to go back and forth and back and forth to fix mistakes then dont go here. If you want to pay a bunch of money for a fake wood ikea table that you even after white glove service, you still have to put together because they only partly do. And dont tell you, and wait for you to find out while eating dinner and almost breaking a table leg then by all means shop here. apparently the table was built for 4 bolds but they will only do three and not even tighten the three. thanks Ashley for ruining my family dinner with me on my back and dealing with arthritis after oayinf 4 thousand dollars. edit - chairs final arrived and the stained one when delivering and took one of my Clorox bleach wipes off my island with out asking and proceed to bleach non white fabric even better you cant get ahold of any live person and when you do you have to go through a text option. ruining thousand dollar furniture they are willing to offer 9 dollars to resolve the issue… wow. don’t plan to use warranties with them. its 100% official do not buy from them. edit - enjoy the saga - get to submit a claim and it was shortly followed with an email stating to respond because they feel it’s resolved. reply as they stated that nothing has been done and get an auto generated response telling me they don’t monitor this email.
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No interest if paid in full within 12 Months††
On qualifying purchases made with your Ashley Advantage® Synchrony credit card. Minimum purchase of $999 required online. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 12 Months. Minimum monthly payments required.
††Qualifying purchase amount must be on one receipt. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Account APR is 29.99% as of 1/1/2024. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Lease-to-own with $1 to Start‡^
‡^ “$1 to start” is available for applications online and in select stores from 4/30/24 – 6/3/24, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term, and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Not available in MN, NJ, WI, & WY. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
