Great service for what they had that we needed

Very professional sales staff. Nice selection of furnishings and good prices

Went in was greeted with very nice courtesy pleasant atmosphere. New guy did a great job with helping us. Find her a recliner and the one she liked and wanted. And the manager was great to helping out at the end. Fast Service and gonna be delivered to her which is making her day. Thank you for all your help and helping me finding my mom the right recliner that she wanted.

Horrible experience with ashley furniture temple texas. I ordered a living room set from there. That was dropped off in the middle of my living room, not set up. The couch was too long for the space, which I did not get to measure because they didn't have the on the floor set. After it was delivered and I noticed the couch was too long and the driver took off. And I did not get to return it.So I tried to call the store and they told me that since it was delivered, I own it. I did not receive my accent pillows that were suppose to come with the couch. I did get ahold to the corporate office and they did let me exchange the centerpiece of the couch for the console. Which 2 months later is finally getting delivered hopefully with my pillows.

Very fast very easy to find what I need/want.

Jacob and Josh were awesome in helping us purchase exactly what we needed!

Rebecca helped me with my purchase. She made the entire process extremely easy and stress free!

Jesse was very knowledgeable and professional. Highly recommend asking for him when you go in the store. Definitely buying the rest of my household furniture at Ashley because of him. Thanks Jesse!

Good

Our experience with Ashley furniture store was very good, the floor manager was very knowledgeable and and attentive Mr. Leonard was excellent in his suggestion we enjoyed the process.

Jesse at Ashley's in Temple tx was so patient and kind friendly atmosphere

We had furniture delivered Feb 5th 2025. Which included 3 barstools. Two of these barstools were not assembled correctly but we did not notice until the delivery crew left. We filed a claim with the warehouse once we noticed this. They said to see the salesman who sold this to us and it would be fixed. We went to the Temple store twice and told they sent the order for them to be fixed. However we were never contacted. On Feb 20th we went back to the store and the assistant manager Leo had us bring the chairs to him and he personally fixed them, He bent over backwards to help us when nobody else would do anything. Thanks Leo!

We had a great experience! Joshua Metiz was such a huge help :)

The staff at the Ashley’s store in Temple Tx was amazing. Rebecca was the sales representative that assisted and she was very knowledgeable and professional. I would definitely recommend my family and friends to shop here.

Ashely’s Furniture in Temple was a way better experience for me than other places closer to Killeen area. Rebecca was very helpful, very knowledgeable on the best materials and fabrics to fit my family’s needs. Needed up walking out with more than I came looking for and spending less money than I would have at RTG.

We were looking for something specific choices were limited but they had something that worked for us. Associate was very helpful and knowledgeable.

Awesome staff, great experience

Warm welcome and great customer service. Leo made my experience one of ease and uncomplicated. He heard what I was looking for and directed me in the right direction.

The staff at Ashley's was very professional and helpful throughout the process of selecting furniture. Truly appreciate their help with getting me a.good.deal.

Purchased a sectional a few years ago. Salesman in the store HIGHLY recommended the extended warranty (for a price of course). After getting the run around & 5 #’s later today —— because we are having issues with our sectional - the same issues the salesman said they’d cover. NOPE. Won’t cover hardly anything so do yourself a favor and don’t purchase the warranties. Unfortunately, seems like a huge scam. Total waste & unhelpful reps. Nice furniture but the WORST customer service on the planet. :(

Would give Ashley a lower score if possible. Terrible, terrible, terrible. Purchased a carpet. Brought it home and found it was stained front and back. Returned it to store, wanted refund. I was told no refund, all sales final even though carpet was damaged. Asked how could Ashley sell a damaged item. Told I should have unrolled and checked carpet while there.

I went in , literally no more than a hour I bought a couch. Jesse was very nice and helpful despite it only being him on the floor. 🥰

The manager and seller were the most patient and kind people mind you I had 2 screaming kids, they did not rush me into anything and my seller was very passionate about interior design, that gave me a welcoming atmosphere and answered all my questions. We purchased a table set that we love without any regret for a good price and the manager worked with us for a deal, I appreciate all the time they gave me and highly recommend.

The young man that helped us today was great! Thank you!!

Store manager sucks. Doesn’t listen to customers. The store associates are great and they are what make the store. Just be aware they have a no refund policy and once you sign for that furniture it’s yours.

I had a great experience at Ashley. Found exactly what I was looking for. Leo helped me. He was wonderful. He answered my questions and there was no pressure. And because of the no interest financing I chose to buy a few extra pieces.

Had an amazing experience here. Jesse greeted us and offered to help us find something we told him we were just looking proceeded to look. Leonard was also amazing he went above and beyond to help us find something that we loved. Keep being awesome guys. I’ll definitely be back in the future

Jesse was a great salesman, helped me pack up the furniture and made sure I didn’t leave anything behind. The rest of the team is top tier too!

Rebecca was great helping me find what I needed and the financing was easy . Best customer service experience

Excellent service!!

Employees were friendly, informative and helpful. They made sure I received the available discounts. They treated me kindly and with respect. Good job guys

Our experience was absolutely wonderful. We were able to find a gentleman name Jake and sleep was his Specialty, he was able to find my husband and I a mattress super fast that was going to help with my husband’s back pain. He shared his experience with his back pain and had told us a wonderful story of his own experience with the same mattress we couldn’t ask for anything better.

Everyone was easy to work with and knowledgeable. We have enjoyed our purchases in the past and are looking forward to future purchases.

Wow we went in to just look with no hassle. Went back the next day to the same friendly and knowledgeable staff. No pressure or gimmicks. Very happy with our experience. Going back for more!!

These guys in Temple were awesome! Clone them and send them to all your stores!!

Justin remembered me from before and showed me exactly what I was looking for.

I got great customer service today I really appreciate how they listen to my needs.

Jake was great! Never any pressure, and he really knew is products.

Excellent customer service. McZig was exceptional.

Very professional and easy to get all done and delivery

Justin and Jake at the Temple location were FANTASTIC to work with, and made what is usually an annoying process quite enjoyable. Huge kudos to both (and Justin, you were right about the darker finish). 😀

Very personable and knowledge!

The people were very kind and helped us find a bed in less than 10 minutes

Jesse and Jacob were fantastic and customer friendly! I really appreciate the options and explained thoroughly my purchase!

Leonard was amazing and super helpful! High recommend doing business with him he’s super sweet and kind!

Good experience. Sales wasn't pushy and seemed to value my business with discounts and incentives. Shout out to the regional Manger (sorry forgot your name) and the sales rep Jake S. Haven't received the product yet, delivery set for Wednesday. Promised delivery date was delayed due to sales person not putting it in. Delivery guys were great went above and beyond. Couch so far has been good. Some of the under side fabric was poorly stapled in place. I would say for the price you pay, the quality doesn't quite line up. Seems like the cushion material will compress fairly quickly.

Amazing sales staff great experience I would recommend Ashley furniture Any furniture needs. I will be returning customer

We knew what we went In to look for. Our salesman listened to us and showed us something similar to help us decide if we wanted to order it. He wasn't pushy and he let us think without pressure.

They are very professional and knowledgeable about their products. They also work with you well for a deal to your liking.

I am a decorator and I took a client into Ashley Furniture in Temple Texas today. We were greeted and assisted by some great guys. Our salesman, Jesse was helpful and great to work with. The store managers also helped us as well. It was a great experience and purchases were made! We were very happy with everything. Check them out! Decor by Debi

January 12, 2025 I shopped at Ashley Furniture in Temple, Texas for the very first time. When I walked in I was not initially impressed as I saw about four or five sales people sitting at the entrance & not one person greeted me. However, unlike most of my shopping experiences this one was extremely intentional & I was coming in to purchase what I needed to buy. If I did not need these pieces I would have walked right out of the door because not speaking is extremely rude especially when eye contact is made, you’re looking right at me! I would have rather spent my money elsewhere. I thought all money was green but for some establishments I guess not. Within a few minutes of walking in the store I located what I needed in this massive building filled with furniture & about five minutes later JUSTIN MCZEKE was ready to help. He introduced himself, I told him what I needed, he recorded everything on his phone, & then walked me to a table to fulfill the order. The transaction was a breeze as I was not in the store terribly long. He was personable, well spoken, considerate of one’s personal space, & HONEST! With Justin’s help he quickly reshaped my initial thoughts of me shopping at this location because of the very unpleasant greeting experience I received. He made this shopping experience very easy which I really appreciate. He was very detailed oriented. I received all of my invoices instantly. He told me exactly what the shipping process consisted of & it happened just the way he stated. My order was delivered yesterday in great shape! The gentleman in delivery was also very pleasant to deal with. I would recommend working with JUSTIN MCZEKE if you visit this location.

We were given the chance to browse without salesman, then when needed he was polite friendly and very helpful. Great experience overall.

Jake greeted me at the door. Very personable and professional.

Very polite and familiar with products

I purchased a 3 piece sofabkeather set for a great price! Staff was very nice. I was assisted by Jesse, a very patient man. I am happy with my purchase and would buy from ashleys again

The Ashley Homestore in Temple has been a pleasant experience; got a bedroom set and living room pieces with great service each time. I’d highly recommend them…

I will never shop here again. Went in last week, found a couch, paid cash and set up delivery for today. Never received an email or a call to confirm delivery. When I called, the person I spoke with finally found the order but informed me the guy that sold the couch and set up delivery was unaware they only deliver to our area once a month.

Jake did an amazing job finding what we needed and at the right price.

It was so easy to get our dream couch here! Everyone was super nice and helpful! Jesse was the best, very knowledgeable and energetic!

My wife, daughter, and I went to the Temple location yesterday around noon to look for a coffee table. After walking through the front door no one greeted us. The employees were either standing around talking or sitting down on their phones. After walking roughly three quarters of the showroom floor no one acknowledged us to see what we were looking for. We then proceeded to the service desk which was empty and waited roughly 15 minutes. During those 15 minutes, a woman (turns out she was inventory not sales after talking with Sales Manager Jacobon the phone) 50 feet away made eye contact with my wife and walked the other direction. After waiting we decided to leave the store. The real icing on the cake is about halfway to the door, a salesman walked right in front of us and off to the left approached an elderly white couple and asked them if they needed any help. That told us everything we needed to know. We went to Rooms To Go in Harker Heights was greeted after walking through the front door and walked out 20 minutes later after buying a $500 coffee table. I have an Ashleys credit line of $6,000 that I will no longer be using. I bought a $2700 sectional back in Oct 2023 and that will be my last major purchase there.

Justin was very informative and knowledgeable, he helped us pick out a new couch.

Great customer service. Great selections. Thank you

Jesse was amazing, Was very knowledgeable of the products in the store and was helpful through the selection process. We went there to purchase a recliner, love seat and barstools. We walked out extremely happy with all of the items!

Had a great experience at Ashley! Great service and friendly team! Will be back!

Leo did a superb job in showing us different options and allowing us to think it through without any pressures unlike the competitors.

Me and my daughter came in and knew the living room set I wanted because i had looked at it in different location. I walked around and sat on it and made the decision this was the one. The sales associate quoted us a lot lower than expected price and so of course with a lower price i jumped on it. When it came to the order he swiped my card before having me review and sign the contract, which is my fault I should of checked but come to find out he didn't add the recliner in the sale. I had made it very clear I wanted the full set, the recliner is a big deal to me. So I ended up paying more because of it being separated and probably lost out on a holiday sale because he made it seem I was getting a deal when I wasn't. Just seemed almost intentionally done to me which really upsets me.

Outstanding experience with Leo…True professional and great salesman!!

Jake was amazing! He was quick, efficient and thorough. He even stayed on the call to walk me through the payment process. I did everything by phone in less than 15 minutes!

Very helpful. A joyful visit!!

I appreciate the reduced price of the recliner. What I didn’t appreciate was giving false info about a competitor’s product warranty compared to Ashely’s.

I found the item I wanted “in store” Temple Tx. and Leo was kind enough to check with mgr. in a timely fashion, to see if he could sell off the floor. He got back with me and I drove 1 1/2 hours to the temple store to pick it up. He was very nice, professional and got it loaded into my car. Very easy process and super friendly guy. He seemed happy to help! Way to go Leo! And Ashley Furniture!

Associates could not figure out how to input the sale into computer, so I had to come back the next day. Jess told me he gets in at 9:00, however, the store didn't open until 10:00. It took about 30 minutes to do all the computer work. They were however very friendly during the entire time.

Very nice staff! Great furniture with prices to match . Hugh selection. I was very pleased. Thank you Jake!

Justin was very helpful and very patient waiting on us to make decisions. Will buy from him again for sure.

Brian worked hard to get my furniture order with the price I was quoted online and with the managers assistance straightened out the financing for me. Thank to the Ashley team I'll have my Christmas present. 🥰

Our salesperson, Jesse Soto, was very attentive without being pushy. He helped us find just what we were looking for.

Very helpful and patient! If you go I would highly recommend Jake!

My salesman Leo was great, but we went to pick up the furniture we purchased at warehouse in ew Braunfels and the first guy we see he is on the forklift and he said that we're closed...which we were not told. I was expecting them to be open til 9 like all the locations. So we drove 2.5 hours and this guy said nope you can't get the furniture. He was pretty rude and kept saying he has already worked 2 hrs overtime. He didn't care that we drive 2.5 hrs, just seemed to want to argue. I texted my sales guy and at same time a girl named Hope came to our rescue and helped us and got us the bed we needed for my Father who was getting out of the hospital Fri and we needed a bed for him. Thank you so much Hope and Leo. I appreciate everything you did for us. I think the forklift guy should be reprimanded for not even listening or caring about our situation. He set a very negative tone for Ashley Furniture and we are not sure if we will be return shoppers.

A big huge s/o to the sales rep Carter for helping me on my purchase. I came in knowing exactly what I needed but Carter was very helpful, attentive, knowledgeable and most importantly kind. He wasn’t pushy and answered all of my questions. This was the 2nd best buying experience from Ashley furniture. He really made my shopping experience a 10/10. Thank you for going above and beyond. I can’t wait to get my new pieces!

I was cheated at this place.

Escellent pricing and service!

Great customer service!! No pressure, the salesman was extremely knowledgeable about all the furniture, and he allowed me all the time I needed (which was a LOT) to choose between 2 couches. Thank you, Joshua!!

Very professional, friendly & knowledgeable about furniture items. I found exactly what I needed. Answered all my questions & concerns were solved.

Jacob and the manager did their best to help me get my chair and ottoman, and helped work out a solution to delivery. The website was not helpful.

I had a really great experience! I really like the quality of the furniture, and received exceptional service and help. I’ll definitely return to this store for my future purchases.

It was GREAT !!

Absolutely amazing service! They went above and beyond to help and I was able to get more than I was originally expecting all at an amazing price.

The Mgr Jacob made my purchase so easy! Answered all my questions! Was in n out so fast with delivery set up!!!

The bed is what I picked out, however, once it got here it looks relatively cheaply made. Wish I had gone with something else. Also, my bed was set up but slats weren’t delivered for the bed which renders it unusable until I get slats as they are required or the mattress cannot go onto the bed. If I had to rate my overall experience it would be a 1/5. Delivery drivers were super kind and helpful but not having all the pieces for a bed I’m paying $4000 for is a bit annoying and seeing the bed separate and not all made up like in store shows how truly cheaply it’s made. Definitely wouldn’t go this route again. I expected everything to be delivered all at once. Talked to my salesman and he stated he could bring a board to place onto the bed but that’s not how it was suppose to be and he also stated he’s with a client, mind you I’ve waited all day for delivery bc you are given hours you have to sit and wait, now I’m still sitting and waiting and hoping whatever he brings actually works and doesn’t end up breaking my bed all together. Not a pleasant experience, I’m definitely unhappy at this point.

Jake and both Sales Managers who assisted with my purchase today were AMAZING- I took home my dream living room set!!!

Don’t waste your time or money. The sales staff, including the Sales Manager, will say anything to make a sale, making you think you can trust them because of their title. Don’t believe a single word. When something goes wrong and you end up with exactly what you didn’t want, they’ll deny responsibility and claim they recommended something else. They refuse to help with returns or exchanges because it supposedly affects their paychecks. Every employee I dealt with was dishonest and unhelpful. Don’t bother trying to reach the General Manager either—he’s never available and won’t return calls. Their claims about caring for customers and wanting repeat business are nothing but lies.

**update** it gets worse Called and talked to “Luis” who claims to be store manager and advised my delivery is not coming tomorrow as last postponed but for a week out and there isn’t anything anyone can do about it because of some automated system. He has no control over and can’t help me with. Even laughed about it. THE WORST And the BS response below is also their automated system putting you throughout the same automated ringer of worthlessness. Not even one star. Two weeks later waiting on furniture that was supposed to deliver in 1-2 days and can’t get a live person to help understand how the hell the delivery appointment keeps getting pushed out. Sales rep says he will follow up and either doesn’t or gives wrong info. How are they selling furniture that’s on back order with promise of delivery in 1-2 days?

My experience was a pleasant one. I knew what I wanted when I walked in the store and I was immediately able to purchase it. My sales representative was very helpful and informative and I will definitely continue to shop at Ashley‘s.

Jesse was incredibly helpful!

Very helpful especially with first time buyers, charles was extremely nice and understanding. The sleep expert also helped a lot and was really understanding of the price range and comfort. I was very satisfied with the experience and will be coming back.

Leo was very helpful strait to the point. If you want a comfortable shopping experience go to Ashley’s. Quick trip for new couches and mattresses. So happy can’t wait to get our new couches!

Warm friendly people

Leo was fantastic! Very helpful, professional, and oriented to our goals.

The sales associate Leo was absolutely amazing. I actually felt heard and he wasn't trying to just sale me. He made me feel like I had several choices, with no pressure to purchase.

When filling out paperwork for purchase. Asked about old furniture pick up and take away. Told by sales agent the store does not but they personally have a person that will do it for free. After several attempts to contact agent the agent confirmed pick up and takeaway of old furniture. A day before pick up and takeaway of furniture agent tells us person they mentioned to pick up furniture will not pick up. After some back and forth communication it came to the agent giving our number to a 3rd party who would charge for removal and disposal of old furniture. We did not authorize giving out our phone # to 3rd party for this process. In the end we did it ourself. Point being please inform your sales agents not to say they will do a service that they cannot honor.

When in to furnish the new house with a couch and was in and out in about 30 minutes, couldn’t have asked for a better experience.

Justin was a great sales representative. Very knowledgeable and to the point. Will definitely buy from Ashley Home Furniture again!

We’ll finally after a long 15 month build of our retirement home we were able to buy furniture. In anticipation of this I started my search early in attempt to find exactly what we wanted, find the best deals, not comprise on quality or style. I started the search in early February that’s when I met Leo with Ashley Home in Temple. I can’t believe that he was so incredible to keep in touch with me for over 8 months, he provided me with times when sales were taking place and was so kind to give my husband and I time while we finished our build. But, I have to say I believe today we were the most impressed Leo’s insight on furniture products was “over the top” his level of detail and knowledge was amazing. Additionally, his GM was very nice he introduced himself and ensured we were being well taken care of even offered me some “fancy water” ! We highly recommend Leo and Ashley Home and believe you will absolutely enjoy the experience and service you receive!! Thank you Ashley home for hiring professionals like Leo !!!!!

(Translated by Google) My experience is terrible, this is the time I am waiting for the parts of the bed that I bought, I went to the store and there was a bed on display with 6 drawers and I bought the same one on August 28/2024, then they sent me one with only two drawers and the manager named Jacob from the Temple Texas store 4105 S General Brice Drive, told me before I complained that the fact that something is on display to show the customer does not mean that it is the same as what one buys!!! What answer is this, is it false advertising? If I wanted the one with 6 drawers I had to pay 500 dollars more, I paid what was stated in the price of the bed, here I am waiting for them to send me at least what I did not buy because I cannot return the bed according to that man. I'm still sleeping on the floor waiting for a response from the manager and the warehouse and no one answers me. What a terrible service. Besides, they have already made two failed shipments of wrong parts of the bed, it is a terrible warehouse, I do not recommend it. 09-17-2024 and they are going to send me the same error and I still don't have my full bed, the manager doesn't answer or solve anything for me. (Original) Terrible mi experiencia, esta es la hora que estoy esperando las partes de la cama que compré, fui al almacén y estaba una cama en exposición con 6 cajones y esa misma compré el día Agosto 28/2024, después me enviaron una con solo dos cajones y el manager llamado Jacob de la tienda de Temple Texas 4105 S General Brice Drive, me dice ante mi reclamó que el hecho de que esté algo en exposición para mostrar al cliente no quiere decir que sea lo mismo que uno compre!!! Que respuesta es esta, acaso es publicidad engañosa? Que si quería la de 6 cajones tenía que pagar 500 dólares mas, yo pagué lo que decía en el precio de la cama, acá estoy esperando que me envíen al menos lo que no compré porque tampoco puedo devolver la cama según ese señor. Sigo durmiendo en el suelo esperando respuesta del manager y del almacén y nadie me responde. Que pésimo servicio. Aparte ya han hecho dos envíos fallidos de partes de la cama erróneas, es un pésimo almacén, no lo recomiendo. 09-17-2024 y me van a enviar el mismo error y sigo sin mi cama completa, el manager no contesta ni me soluciona nada.

Leo helped me purchase a desk. I was in a hurry becuz of a doctor’s appt but was provided with excellent fast service.

Charles was really helpful!

Working with Charles was great!

Jake showed us exactly what we were looking for. No high pressure, no pushing, just straightforward information. Great service - and they deliver!

My family and I were shopping for a sectional couch set. Our salesman was very well educated on the types of upholstery and the deals they were promoting. He did a great job of explaining everything to us. He was also very patient with us when we’re trying to make decisions. All around a great experience!

The people were friendly very good service

We recently purchased a bedroom set, and Jacob was incredibly friendly and helpful throughout the entire process. His professionalism and customer service were outstanding. He took the time to understand our needs, provided great advice, and made the experience smooth and stress-free. We couldn't be happier with the level of service Jacob provided. I highly recommend him for all your furniture needs!"

I want to thank Justin for being not only helpful, courteous but very personable. He is a great credit to the store 😊 I also appreciated when leaving I was thanked and was told God bless you.😊

The salesman Charles was awesome!!! Will continue buying my furniture with Ashley

Jacob was awesome! He helped us pick out a bedroom set. He didn’t pressure us and would recommend him to anyone.

Great experience with fantastic customer service!

Jacob N is knowledgeable, consistent, patient, professional and above the bar! He took the time out to explain everything, go over my options and was really was happy to be of service. The process was quick, easy and painless and the quality of the items purchased really compare to none. We got the full set and for a fairly reasonable price! We couldn’t be more excellent to surprise our daughter with her new set. Thank you!

Great knowledge staff that's also friendly and helpful. Jake helped us out with our search, helped us find what we needed and answer all of our questions. The manager Jacob was friendly and knowledgeable too. Between the two of them, we found what we needed and are waiting delivery in a few days. Thanks guys!!

Jacob helped us find the perfect couch for our family room. The service was attentive but not overly pushy. Definitely made for a pleasant experience!

Our family was impacted by Tornado that hit Bell county. We went into Ashley’s to replace some of the furniture we loss and and that’s when we met Leo. He was patient, kind, knowledgeable, informative, personable and professional. I recommend everyone to ask for Leo to help you achieve all your furnishing dreams.

My husband and I had a Great first time experience at Ashley Furniture in temple. We were greated by Justin who asked us how we were doing and if he could help. We were there on a mission and knew what we wanted. Justin answered all our questions and although they didn't have the couch we were looking for in store he quickly helped us order it. Thank you Justin Mczeke for the outstanding service! We will be back for future purchases.

Great experience, staff was kind and made me feel welcomed

Went in looking for a chair that I could take right then. Actually found two different types that were on sale and ended up buying both. Sales person was great.

Leo is the man!!! Awesome, quick, helpful, and non pushy experience.

Most of the time the delivery of furniture arrived on time. I bought a rug 4/22/24. The wrong rug was delivered because the rug on display had a wrong tag. Today, 7/25/24 the rug was delivered. The rug appears to be correct I haven't opened it because I have a house full of family visiting. Bottom line do not buy rugs from Ashley. Sam's Club and other stores have rugs you can buy and take home the same day and they are probably cheaper. I will only buy furniture from Ashley after this mess up.

Never shop at Ashley's in Temple! We had spent over 3,000 dollars in one visit at Ashley's. One of the things we got were a pillow. When the furniture was delivered, they had claimed that it wasn't their job to put the items together, that it was the other delivery crew coming in a couple of days job to do. Even though we had paid the extra money for the full service. When the other crew showed up they refused to do their job. They were rude as hell to me. Through all of this my pillow was never delivered. We have been trying to get a refund since early June. They have done nothing but give us the run around. Charles the supervisor there, is completely incompetent. Probably some of the most unprofessional people I have ever worked with. I will never shop there again. I I will always encourage everyone to go elsewhere.

Bought a new Couch today was super happy went to two other stores and Ashely’s had the best price even the salesman said you’ll be back

Nice group of gentlemen that were there helping.

If I could give 0 stars I would . Worst customer service I have ever experienced. We should have known better than to go to Ashely but we needed furniture asap after the Tornado. The issue started with delivery. The drivers were unprofessional and refused to put a bed together because it wasn’t their job. When I texted the salesperson Leo and told them they were refusing to build the bed he just replied with an Lol. I found the delivery number my self since he was no help . After a call with their delivery manager they came back and built it. That was a very awkward moment for everyone. After waiting 1.5 months for a $200 pillow we called and asked for a refund. We spoke to Dustin who claimed to be manager, he said he would call with an update and I Never received a call and has been dodging my calls ever since. Many calls later I finally got a hold of Jacob who said he would send my information to corporate office and get the refund started. After a call with corp office we found out Jacob failed to do his job. Corporate has sent Temple store two emails and a call and they are not responding . Here we are with no resolution.

Jacob was amazing to work with and made the entire process quick and easy. He was extremely helpful, knowledgeable and super nice. Great experience overall!

Charles was very helpful, welcoming, and efficient! UPDATE: Though the purchase process was painless... we will be without a couch for nearly a month because they just randomly decided to close deliveries on the day they scheduled to deliver it. And they only informed us the day before. Obviously, they want customers money but don't care when they get the product to the customer.

DJ was fantastic and really made our experience memorable.

Amazing! We continue returning because the customer service is outstanding. Damion helped me this morning and I would highly recommend using this salesman.

It was a great experience.Staff are so friendly and accommodating.

The service was amazing. Justin and DJ helped us with all our questions. We were not pressured to buy anything we were not full happy with. Best employees i have worked with in all my years of shopping there

Upon arriving to the store we were immediately greeted at the door by Justin. Didn’t have to go around looking for anyone so that was a plus. Justin helped my wife and I find in person what we seen online and explained to us other deals and discounts that were going on. Overall we were very pleased with the service and knowledge he had. Will definitely be back when we need more furniture.

Another satisfied customer. On 6/29/24, I came here looking for a dining room set and left with the best customer service hands down. Charles Kenneaster greeted me immediately when walking through the door and from that moment on he provided top notch service. He was friendly, engaging, helpful and very knowledgeable in his work. I felt like I was out shopping with a friend. He explained all details of the items I was looking at, even went out of his way to show different looks and matchings of chairs to table and colors. At the end, I found the perfect dining set at an unbelievable deal. Thank you Charles and Ashley Furniture. You have a customer for life.

It was a great experience with Charles. He greeted us from the moment we walked in to the close of the deal. He gave us great advice on products that we were interested in and did not sugar coat. If you’re going to buy furniture I recommend speaking to Charles.

These people are ridiculous. They don’t know anything and aren’t helpful. You apparently have to be approved to order online from them which is absolutely ridiculous. We asked the lady how we are supposed to get approved and she didn’t even know. Will never order from this place.

The delivery was awesome and everything arrived in great condition

We had a small hiccup with he quantity of chairs ordered but Jacob in Temple, TX took care of us with zero hassle.

The sales representative was so joyful and friendly and helpful and professional! Excellent service!!!!

Leo was great. Found what we were looking for made my mother-in-law happy.

Great customer service! Friendly and courteous. .

Very friendly their informative very quick

Simple financing quality furniture

Jacob N. was awesome! He was very professional and helped us with everything, and answered any questions we had!

Leo was very helpful with lovely manners! We had a narrowly focused need for a piece of furniture and he knew exactly what he had that fit those specs. He gave us the time and space to discuss our potential purchase but was also very available when we were ready to make our our purchase. We definitely recommend Ashley and Leo.

Jake and Jacob lied and deceived a little girl. My daughter wanted an adjust base that massages. She has to be in bed for a post surgery coming up. . They sold her one for a 1000 and told her it had massaging features. The one they sent was no different than the one she looked at at mattress firm that came free with the mattress. Called them and asked them to fix it. They refused to help her

not really happy with the service in house. The sales team said my order will be delivered by a certain date but it was not.it will take 2-3weeks before my order will be delivered.

Great store and store associate Leo was very helpful. They had exactly what we were looking for

Amazing service!!. I really loved how the sales representative, Jake Silcox, greeted me at the door and answered all the questions I had. In addition to making the purchasing process easy to understand and simple.

Our experience at Ashley furniture was very pleasant. The sales rep was very friendly and helpful and respectful.

We had a good experience shopping in the store. The sales associates were not pushy, and were able to answer all of our questions. We are having some difficulty and confusion with the delivery company- receiving conflicting information on days and times.

Justin provided great service! He went above and beyond to ensure my husband I received what we wanted.

Very friendly, great service !

I'm reading through all these accolades of the sales staff at the Temple Ashley Furniture store. This Memorial Day, those sales people must have had the day off. The ones we saw were hovered at the front door and unless you broke into their conversation, you got a "Howdy" and that's it. My wife saw a lamp that interested her and, as usual, it was located at the very top row of the display wall, so she asked how much it was. The sales person lumbered over, took a photo of it and said (without showing the photo), "It's $199" so my wife dismissed her need for it. Later that evening she was looking in Ashley's website and that lamp that the sales person said was $199, was regular price $89. Retail sales is hard, I know from experience, but you can't sell sitting around in a group back-slapping conversation of the staff. They will survive without us in their way again.

Jesse was our salesman . He was very professional and informative. We will definitely continue to buy from Ashley .

Mr. Leonard did a fantastic job of answering our questions and helping us out!

One day after a Tornado the store was open we selected a table and chairs with the help from Leo. Great guy and very helpful, thanks again

Visit to Ashley Furniture Temple was awesome the sales assistant Charles was great very enthusiastic and was eager to assist me. Thank you for a great shopping experience.

Seemed like a lot of run around too order a couch cushion. Talked to 4 people at 4 different places each person said cant help you need to call this person….. then last lady from Guest Response was rude and asked does she need to stay on the phone for us to make sure our order was complete, I said yes so I can make sure website worked to make payment to complete purchase.

Contacted the store for information on mattresses, and was greeted and helped by Jake. He was very friendly and helpful. Great customer service.

Please for the love of all that is holy do not shop here. It's a scam. I bought furniture at the beginning of April, was told I would have delivery 10 days later, and I still haven't received my correct order. They've delivered wrong pieces to my house, they've driven by and said we weren't home (even though we took the day off to be home, they showed up at 10pm, triggered my ring from the road, then drove off saying they knocked and we weren't home), and nobody answers their phones so it's virtually impossible to get a human to help (and if you do happen to press the right magical set of numbers on their automated assistant to get a human, they say they are sorry and they'll look into it). All these people are supposed to do is sell and deliver furniture. Clearly this is too challenging for them. Again, I am trying to save you, the person reading this, from the pain and misery of dealing with this place which is a void of anything resembling competence and good business practices. Don't do it... find somewhere else. Anywhere

I had a delightful time shopping for furniture. Jacob was fun to work with and was great help. When I need to buy again, I will absolutely come see Jacob again.

Jake, DJ and Chris were all cool in helping me with my purchase.

It was fine in the beginning. They really wanted to the help. It seemed that way at least, but it turned out. All they wanted to do is get my cash. They screwed up the order. It was $200 over what the original was. They added on things that they said they weren't going to add-on. It was a terrible experience. I'll never shop there again. As a matter of fact, I was going to surprised my wife with $700 more Purchase.. As soon as I got the receipt, it saw how terrible it was that they were cheating me. And then they wouldn't give me a refund and make me wait for Refund Even though I paid in cash you're gonna send me a check. I'll never do any business with them again.

My experience with Jacob, needs to be commented, his attention to my likes and dislikes, he was able to explain/answer my questions He is an asset to your company and anyone's

I had a great expirence with mr leo hayes ive never had that kinda customer servie in my sixty four years of living thank you ashley for making my move-in a great sucess thanks for helping a disable veteran feel at home !!!!!!!

The sales rep are very friendly, knowledgeable and very helpful. This is the second big purchase we’ve done in the last 6 months in this location

5 stars for Jake! He was helpful and nice from the moment he answered the phone. Ive never ordered furniture over the phone and he made it so easy! Walked me through it and was very patient. Thanks again!

Awesome customer service!! Would highly recommend doing business with DJ!

Chris was a very kind and patient salesman. He was very helpful.👍

Charles is the best sales man. He has kept me unformed about love seats for a while. The one I needed came and and the rest is History. Enjoyed all the salesman there also

Leo was amazing. Very quick, knowledgeable with just the right amount of presence, not overbearing and there when we had questions. Will definitely go back and ask for him on our next furniture purchase.

I found what I needed right away.The salesperson was wonderful and very helpful. I was very satisfied.

No comment

I was very pleased with the service that I received. Damien was very helpful and efficient.

Charles and Leo were EXCELLENT!!

Customer service was great but the information on the price tags were wrong.

Jake was very professional and knowledgeable. We were able to get exactly what we wanted. We will return to this store for future furniture purchases.

Had an amazing experience at this location. Props to my sales agent Jacob S. This guy understood and lead me to the right furniture that fit my needs. His customer service is outstanding. I would recommend seeing Jacob S. for your furniture buying! Thanks a lot man!

Leo was great! Gave us all the information we needed prior to purchasing a lift chair for dad.

At the beginning it was great dealing with Justin. But that would change. Ordered a whole house full of furniture $8,000 and we did this a month early to be sure it would be delivered as the house was empty. Justin said he would personally guarantee it would be delivered on the day we picked. Well he could not guarantee anything and his backup Leo did no better being the store manager. The date was changed and the only excuse Leo could give was a big sale over the weekend and that stuff needed to be delivered and moved the furniture I bought to the end of the line and our house being empty. I asked Justin that if he could atleast get me a bed to sleep on and he assured me if nothing else they could get something from the floor to help me out. So as you know this never happened either nothing they said ever happened. We will try to get it there Thursday afternoon, how does Friday morning work for you, he things changed does Friday evening work, so now it’s Saturday morning because we asked if they could deliver early as I have to pick my wife up at the airport. Guess what they said … no problem Saturday morning it is… nope they showed up at 3:30 and my wife had to get an Uber ride from Dallas to temple. Give me that money back Ashley’s. So story short furniture was great but the noses on the salesmen are huge. Stay clear of this place. And please please store manager respond tell some more lies.

Sales people and general manager were extremely helpful in making it all come together very important people. It all started with the first sales person a month and a half ago.

Everyone at Ashley furniture was wonderful from our sales associate to the manager.Thank you so much.Can't wait for my new couch to get here

My salesman and the whole team were outstanding. They weren’t pushy at all but were there when I needed them. They answered all my questions and made my purchase very easy. The GM even stepped in and he was incredible.

Great customer service and worked with us to get great pricing and delivery!

Jake and Chris were super helpful.

Leo was very helpful during our purchase. He was patient, knowledgeable and provided us with answers on all our questions. Great experience.

The employees were very nice, courteous, very helpful. Our employee [sorry dont remember the name] was very nice and gave us alot of information about the store.

Justin was rude and unprofessional when the sale didn't go his way, but Charles was fantastic!

I highly recommend this business. Justin provided exceptional service in assisting me with my purchase. The sales team is committed to great service and were very friendly.

The service was very patient with me and my selections and was very helpful with explaining my discounts. Kudos to the sales person for your professionalism and knowledge of all I needed to know. This is actually my second purchase with this store since March of 2024. This time greeted and assisted by Mr. Soto, again welcoming with the best memory of my last visit of viewing this particular table. Thank you showing a true concern for my puzzling thoughts and making my purchase a great experiment. Thank you for the conversation and great assistance.

Chris did a great job helping us search for the right furniture for our new home! Thank you, Chris!

great communication and i had a wonderful experience buying my very first piece of furniture!

Dustin and Jacob were extremely helpful, and without being pushy AT ALL! I usually don’t like shopping because of the salesperson “vultures” but these guys let me browse on my own, and were right there when I needed it. Thank you for an amazing experience, I won’t be buying from anywhere BUT Ashley Homestore.

I will not be back here. They lied to me around the holidays about a free gift with purchase of furniture. I was suppose to receive a nintendo switch and never did. I have called cooperate and they told me to file a complaint. I did that and that was 4 months ago. Still nothing. They will scam you!!!!!

Outstanding Service!!! Ashley was great to work with.

Excellent service Chris was so helpful, sweet and very kind. Knowledgeable about every question I ask. Diana.

I was able to run in and quickly buy a table and chairs. Bryanna was very helpful and efficient!

Great customer service! Love the sectional we purchased too!

Everything was great. They were very courteous.

Found the perfect sofa for our new home. Price was right, product was great, service was excellent. I will be coming back if I need more furniture.

Jacob was very helpful from beginning to end. Ask for him the next time you’re in!

Excellent service by Damien!!!

Chris made our experience quick and easy. We had been searching online for a new coffee table set, so when I spoke with Chris, I knew exactly what I wanted. He was able to process everything that I needed and made sure the transaction went smoothly. We will definitely be back when we are ready to purchase our dining room set and hope to be able to have Chris assist us again!

The salesperson was very in-tuned with what we were looking for and assisted us the selection to the purchase phase.

Everyone from DJ (the sales person I was talking to) Leo and Charles and everybody else were professional. They took time explaining and answering questions, and made sure that my husband and I were happy when we left. We really got a good steal for what we got… needed a shelf or two or something to store yarn and craft items in, and left with a new desk and chair as well as two matching shelves that organize the yarn and other craft items beautifully.

Had an amazing experience. Nobody is too pushy. Very polite and attentive staff. Leo helped me out on two occasions. Did a stellar job. Highly recommend going to the Temple location. Big inventory. All around was a great place to go for my furniture needs.

Very pleased!😄

Helpful, low pressure, and kind!

Great interaction with salesman, hands u Off until we needed it and got a great deal on a great condition floor model.

Great custmer service experience Leo was a genuine, professional. Thank you, sir will come again soon.

Friendly service and quality products

Great team at this location. Everyone was so kind and helpful. Jake was awesome.

I worked with Chris to order a special gaming chair. He was awesome! He knew the answer to everything I asked, and handled everything promptly and efficiently. He knows his stuff! Thanks for your help, Chris!!

DJ was awesome. He helped us get the best deal.

They was so great , DJ and Leo Was fantastic 👏🏽 and very helpful and passionate and making sure,I was satisfied with my purchase 😀 .Thank you both for all your help . Sincerely Bridgette McKnight!

Excellent customer service done business day before will continue

Justin was great. No muss, no fuss.

Jacob was very helpful with no pressure and the store had what we were looking for.

Great experience, very informative!

Extremely Unprofessional & Poorly Managed‼️‼️‼️‼️🚭

What we originally thought was exceptional service ultimately turned out to be a nightmare. We were totally swindled. We originally were needing a bigger mattress for our preteen and decided to give him our mattress and get a bigger mattress for us. We were talked into getting a $3500 mattress with the promise of getting a huge discount on the bed frame. Then it turned into “you pay for the bed frame too an additional $1500 and I’ll throw in a free couch.” We picked out a couch and it was “too much.” We then found a couch he would ultimately “discount” but it was not free (not even close). He took all our info and we paid. When delivery came, the chaise was on the wrong side and blocks our fireplace. They will not swap it out and we’ve even told them we would pay whatever we just want it resolved. It’s been months that we have been struggling along only to be avoid and blamed. We could have just bought a cheap Ashley sleep mattress for $800 and been perfectly happy. He got his commission on our $6500 expense. SAD!! STRONGLY CONSIDER SHOPPING ELSEWHERE!

Brianna was super nice and explained everything fully! This is the 2nd time she was our rep. and she was great!

I purchased furniture for my new house at the end of October 2023, the sales associate added chairs to my purchase that I didn’t want and I paid for them, after I reviewed the order I immediately made him aware that I didn’t want those chairs, he stated that I would just receive a refund, when my furniture was delivered they delivered those chairs so I called Ashleys customer service and she told me to refuse the chairs which I did, and till this day have not received my refund, I saw the store manager as well as the store associate a week ago and they said they would call me with the status of my refund; still no call, I called the customer service number and they said the supervisor has to call you, so in the meantime I called the store and asked to speak to the manager which of course I was told he was in a “conference” call and couldn’t take my call so the associate said for me to call him back in 30 minutes, I said no I want him to call me back and he refused and said no you have to call him back and when I asked who I was speaking to he refused to give me his name and said he was under no obligation to give me his name; so at this point I don’t even know who I am speaking to and he again said “you want to speak to him you have to call him back” and he hung up on me after of course he said “have a nice day” very disappointed he was very rude; my 2 daughters and I have bought furniture from Ashleys in less then 6 months to furnish our homes, and so now I have no chairs and no still no money. Buyers beware, when paying review the invoice before actually paying otherwise you most likely won’t see that money. And my daughter also had this happen just a week ago, same sales associate. He added a piece of furniture that they specifically told him that they didn’t want and they paid for it; now they’re waiting for their refund too.

I had a hassle free, no stress experience

Excellent shopping experience. I found exactly what I wanted at a good price! I highly recommend this store.

Great sales person

My wife and I have been here now our 3rd time and have worked with Chris and Dustin. The service has been top notch. They focus on our needs and allowed us to speak privately when needed. They were never pushy and offered everything under the sun. Their service is why we have come back now 3 times. We likely will be back again.

The delivery guys were very nice and helpful

Thank you, Chris for making our order quick and easy!!

A good selection and helpful staff that are not pushy. They took the time to show us different options and find out what we were looking for and what would work best in the space that we had available.

I went to Ashley Furniture on November 6, 2023. I told the Rep I wanted to buy the Furniture out right and I would finance the mattress and box box spring. He put it all on financing and I had to put $1799.95 down. I WAS upset because now after 2 months and 4 delivies later I still do not have the bed! Not to mention they tried to deliver it to a neighbor down the street. I will be contacting the Atty. Generals office first thing Tuesday. I didn't know this at the time but if you do go there to buy furniture do not accept delivery if anything is not correct with the order. They ordered sleigh bed rails and I didn't not order a sleigh bed. All 4 deliveries have been with sleigh rails. The only reason I gave them a 1 was because how fast they managed to get my 💰. I have nothing good to say about Ashley and will never go back to them. Spoke with Manager and Christopher 3 times at the Temple location. The manager rolled his eyes several times. Besides I already paid the loan on furniture and this is how we get treated. Sad really. I could had been a long standing client but oh well.

The only reason I’m giving one star is because the store manage, Justin was very professional and apologetic. The District Manager, Dustin Stills was extremely unprofessional and unwilling to help solve the issue we had. We ordered a desk and printer table on a Tuesday, paid the full amount (over $700), and set up the delivery for Friday. We were supposed to get a phone call the next day to get a delivery time window, but never received a call. I called the customer service number on Thursday at noon and was told that the item was listed as on Layaway because the salesman did not upload all of the paperwork that we filled out and that there was nothing they could do to change that even though we paid the entire amount of the item. I asked to talk to someone at the store, but was told they could not transfer me to the store and that they would put a request in for someone from that location to call me back in a few hours. At 4pm I still had not received a call from the store so I called the customer service number again. This time they told me that the order had been cancelled and that it would take 24-48 hours for someone to call me back from the store. At this point they already charged me for the item, and couldn’t give me a refund over the phone, I would have to go directly to the store to solve the issue. I go to the store that same evening (Thursday) to figure out what the heck is going on. The manager, Justin, was very apologetic and explained that the salesman was at fault for not uploading the proper paperwork and that their system automatically changes the transaction to a layaway item until the paperwork is filed. I explained that due to my schedule, Friday was the only day I could receive the item I purchased. That’s when Dustin, the District Manager who never identified who he was, walked up, grabbed the paperwork and said “this transaction isn’t going to work out, it’s impossible to get next day delivery, you need to go somewhere else”. Then walks away. No apology that their salesman is the one who caused me to have to drive back to the store to figure out the issue, no understanding or willingness to even try to help solve the issue, and absolutely no customer service skills. He was very rude and unprofessional. Justin apologized multiple times for his District Managers attitude and lack of help with the situation. I have contacted corporate to file a complaint against the district manager, but I don’t have high hopes that this company will do anything about it. Steer clear of Ashley Furniture Store. If you ever have any issues it’s like pulling teeth to get help. Will not be spending my money there anymore

Worst customer service! Once you walk out of the store they wash their hands of you.

They have always been very easy and pleasant to work with , very professional and accommodating to our needs.we have been very happy with the service of the employees at this store and the quality of the furniture that we've purchased.

Friendly

I will never get furniture from Ashley’s furniture ever again. They advertised one thing on the show room floor and delivered something that was terrible in quality and completely different. Store manager refused to resolve the issue after I spoke with their GRT(Guess Response Team)in which he referred me to. The GRT said he only needed to send them the correct item numbers because they(Ashley’s furniture sales associate) ordered the incorrectly items and once that was done they could get me the correct items. Manager refuses to make it right. Ridiculous customer service. WARNING: Regardless of the sales advertised don’t do it!!

Bryanna was very helpful and knowledgeable. She answered all our questions. All the sales staff was friendly. The sales floor was cozy and inviting. I could spend all day there! ☺️

Very help staff!!!

Awful Products. Couches falling apart... So disappointing. Worthless warranty.. Waste of time and money.

Thank you all for everything

Beware of the sales staff. You will not get what you are ordering on the show floor. They will input a similar item number that varies by a letter or two for an item (s) much cheaper. Verify everything before accepting and receiving anything. Honestly, save yourself the trouble and heartburn just don’t come here. Very dismissive staff are unwilling to acknowledge a mistake they may have made. As a customer, one should feel they can trust the persons they are dealing with (if it were their hard-earned money, they too would want to get what they were shown and paying for). To anyone thinking of buying from here, please do not buy from here. I do not recommend it to anyone. To my active duty, retired services members, and all veterans spare yourself and don’t spend your hard-earned money here.

They tried to hard and were to pushy to get us to purchase. We set our limit of $5,000.00 and the sale they had on a full set fell into that budget and they were ok with it. It actually fell a little under $5,000.00 with taxes included. But when we were there they said delivery was Free. But apparently they charged it. When I asked why it when up so much they just said the taxes. On the front bill it says $0 for delivery so I believed them. Until now I see the back they charged me delivery fee for almost $500.00. UPDATE: Less than 2 years and they already ripped. They claimed to be 100% leather but they lied... 5k on a set that have lasted me less than the cheaper sofas at big lot's... Don't recommend buying here unless you have no kids!!

Update: I received the wrong hardware after 8 business days, customer service is the worst ever, now they’re saying that I need to send them pictures of an Nonexistent barcode in order for them to know what bed is it…and I’m telling them what bed is it! and they refused to accept the bed back!!!! This is a fraudulent transaction and no one is willing help me!!! I asked to talk to a supervisor and the person in the phone said there’s no supervisor!!!! I bought a bed and it came without the hardware to attach all the parts together…after 5 business days I’m still waiting and they are not able to give me a tracking number to check when I’m supposed to receive it…how in the world you sell a bed without the hardware to put it together!!! Unbelievable…worst customer service ever, every time I try to contact them they replied asking for a picture of the tag with the vin number…I DONT HAVE THE TAG AND NEITHER THE HARDWARE!!! Come on Ashley…you can do better than this!

The worst shopping experience and will never buy furniture there again. The initial sales person had no interest to help , then the assistant manager was better. Then my delivery was pushed to 2 weeks out. For all my inconvenience I was give a $100 refund! Worst service ever! Went to the store before deliver to inquire about my order and all staff were sitting around including the manager! No interest to help! All of them were staring at their laptop! If you want to have you be ripped off go there .. also the furniture not I expected, completely unsatisfied and paid a substantial amount of $$$$! worst worst customer service!!!!!!not event a star does Ashley deserves …

I have edited my original review. I purchased a dining table & chairs, that were confirmed as in stock. When I was never called with a delivery time I called the store and was told my order was delayed and I would get a call back with reason why. No call back. Went to store and again, told it was delayed, but they didn't know why. I asked for the floor model, but was told they could not sale the floor model, but would see if they could source one from another warehouse, and they would call me. No call again. BEWARE! NO SERVICE AFTER SALE! Purchased on 12/6, was to be delivered on 12/11, and now delayed until 12/30??

The experience was great from start to finish. Our salesman was great and listened to us about what we wanted and needed. While delivery took longer than their normal wait time it was expected with Black Friday all November long and bought right before Thanksgiving. Our notifications for delivery set date set up and our three hr window was so easy. Our delivery men were professional and so quick. I will definitely be going back when we are ready to get our couch.

So, I bought some furniture from Ashley's in Temple. When I was talking to the sales rep I specifically told him I need assbly and delivery after 4pm, he responded without making eye contact oh yeah they will call you. I waited for someone to call me. I called customer services. Mr. Ruben I barley understand what he was saying "they call you". Never received a phone call. Recommendation they need some training in customer service. A better system to accommodate a customer.

Jacob was outstanding. He took very good care of us. His knowledge and professionalism are excellent.

Don't waste your time. You can order better from Ikea. It's assembled in your home anyway. Customer service is trash. There's no communication if you have a problem. Don't get scammed

No shopper stalker. Went in, saw what I wanted, bought it. Salesman knowledge.

Salesman was friendly but lied about delivery dates. Second time Ashley’s Furniture failed tremendously on delivery.

I do not recommend coming to Ashley. Last November 2, I made a purchase that was supposed to be 3575 and now they are charging 4393. They are charging me for a guarantee and shipping that was supposed to be free. They are a damn scam. Don't buy here.

The sales person was helpful in my wife and I picking the furniture for our den. Was very sufficient with paper work. It all went as well as one could expect.

The furniture came very dirty and they have to send someone out to clean it. It was not protected in transport. They put dirty straps on cream colored furniture. Also they forgot some pillows for the couch. Then when I called the store to discuss I was rushed off the phone. Not happy at ALL.

DJ was excellent and very knowledgeable!

Tried to return the box springs immediately after delivery and there was no process. Called 3 numbers and went in person. NO ONE knew how to help me. Im flabbergasted that I could spend so much money and want to return the cheapest thing I bought and no one could help me so this could be an overall positive experience. I won’t be buying from Ashley’s again

Thanks for helping me out

We had excellent service with our salesman, Jake. He was helpful, well informed, and did not pressure us in any way. We were so pleased with the prices and the comfort of the recliner, that we wound up buying two!! Thanks Jake!

Beware people! One, we are done with Ashley Furniture, this location. Secondly, we are done with Ashley period. Their poor customer service and dishonest work ethic is fitting for the downfall of this new America we live in. They do not take stuff back for refund, be it still new, box or no box. Therefore all sales are final. The sales people at this location will lie to your face strictly for the purpose of their commission. We've had an account for years. We will now close it for good.

We love our bed abd service was exceptional with Damian.

Disappointed! I went in on a Sunday and ordered and bought a dresser and 2 end tables and was assured by Jacob from the Temple store that my furniture would be delivered on Wednesday because of an open house I was having, I wanted my furniture delivered before Wednesday and all he could do was Wednesday morning. I was fine with that. I text him (with number provided by him) to check status of my delivery on Wednesday as it was getting later in the day and I have not heard from Ashley's delivery department; and his response, was "The notes say you haven't filled out the link I sent" by then I was in disbelief and called just to find out my order was scheduled to be delivered on a Saturday at the end of the week. I am disappointed in the customer service and in Jacob. I texted him to let him know and his response, "I'll cancel your order" NO, I already did! As much as a person spends on furniture at a furniture store, you would think Customer Service would be outstanding! I cancelled my order and will be going somewhere else. As mad as I am not even worth 1 star, but I had to chose a star so this review can get posted.

My fiancé and I had a great experience working with Ashley furniture staff to pick out our new furniture. The staff was well-informed on the products and helped guide us towards the right product. For us, that was furniture that our dogs wouldn’t destroy in a matter of days. They also worked with us on pricing. We’d definitely shop here again in the future.

The Gentleman that helped me find our couch and get set up with our payment plan was spectacular, very kind and patient while we browsed and weighed our options for over an hour before finding the perfect couch.

Leo did a great job!

We started with Levi, a new employee. He bent over backwards to get us what we wanted. We initially wanted a small kitchen table, and four chairs and a coffee table. After looking through the store some more, we found a different table and chairs that was on sale, and Levi tried very hard to help us get that table and chairs, however, management would not sell it without a server, which we did not want. We asked if we could take the gray chairs from the table on sale and put it with the smaller table that had black chairs and he again tried to do that, but was told no. We finally ended up buying the coffee table since we were unable to get the kitchen table and chairs we really wanted. Levi did work very hard and tried his best to sell us what we wanted and gave excellent customer service. Leo ended up selling us the coffee table on a different day and he was very friendly and kind. We were happy with our purchase of the coffee table, especially when we found out there was a 30% off sale going on that day! Everyone at the store was very kind and friendly

Looked around several furniture stores and found Ashley furniture to be the best in quality, pricing and variety. Would definitely recommend to anyone looking to buy or upgrade furniture. I will definitely be going back again!

We had a great experience! Christopher was very knowledgeable and helpful and not pushy to sell.

Excellent, best customer experience 🙏.

Great experience buying a bedroom set. The sales person was very knowledgeable and very helpful. Gave us a great deal.

I would rate them negative stars if I could. I would not only not recommend doing business with them, I will actively campaign against their existence. They have horrible customer service, incompetent or untrained staff, unethical business practices and substandard products. Please do not buy furniture from them. Attorney Pamela Cleveland

Many pieces with various colors and styles of furniture to choose from. No pressure sales. Nice experience

Thank you, Chris Fischer for helping us, as well being patient. I can't wait to get my furniture! The workers there are helpful and friendly.

Staff was friendly and knowledgeable. Was shown items that fit into my budget.

Got the couch we liked no problems easy to work with

Wow! I can’t even explain how wonderful my experience was at this place. Damian Johnson (DJ) was amazing! Outstanding customer service and very knowledgeable about every product. He work with us to get the best deal possible and made our experience easy and smooth. We had been searching all around Central Texas for good quality furniture and we finally found our spot. Thank you to the Ashley Store family and and special thanks to DJ for all he does!

Amazing Customer Service! After months of searching we found something we loved! I just knew we were going to have to settle but DJ took his time and was very patient with us! I was excited to hear that it was a Christian based company and that they had so many charities they supported, especially children! I just loved everything about my experience today! I highly suggest this store and the staff! Thank you again Ashley Furniture and Damian you all will now be our forever furniture store!

Great service and very knowledgeable people.

UPDATE 10/13/23: Despite cancelling the order over a week ago, I’ve yet to receive a refund. Customer service tells me to contact the store, and the store tells me to contact customer service. Looks like I’ll have to dispute the charge with my credit card company. Truly a shame they treat long time customers like this. ORIGINAL POST: Ordered furniture but received no correspondence regarding the delivery the day prior. When I called, they said my order status was “inactive.” Tried to get a refund but they magically couldn’t help me over the phone and made me drive all the way back to the store to deal with the order. This was clearly an inconvenience to the manager who was there today. TLDR: The positive reviews are misleading. If you actually want the furniture you order, shop somewhere else.

Great experience! Christopher was very personable and knowledgeable. He helped us find exactly what we were looking for. Sale prices were outstanding as well. We will be shopping here again for sure!

Great experience! Had roughly a hour to find and purchase a bedroom set, and they made it happen. Had my receipt , delivery date set and was on time for my next endeavor.

They took there time . They are over priced compared to Ashley in other states. Salesman attempts to give discount but not really, I recommend anyone that goes here asked for 30 to 40 % off the price from the beginning than pay tax and delivery fee.

Great customer service! I highly recommend Christopher he is very knowledgeable and helped us choose our Tempur-pedic mattress. Can’t wait! To try it. Thanks

Awesome customer service

Extremely rude and unprofessional employees. No willingness to help. I am glad I did not purchase here and I strongly recommend to take your business elsewhere since you will surely get no service after the sale.

Staff was helpful and was able to answer all my questions.

Leonard Hayes sales manager was excellent.

Can’t wait for my new couch to arrive!

Always friendly from the moment I walk in. They don't bug me and are ready to help when I am ready

I like that I didn’t feel pressured to make any sort of decision, and was actually helped when it came to looking for what I want. Definitely will be coming back 👍

Knew what I wanted going in there, it was quick and easy to handle. Thank you

Sales agent was very well versed in the products being sold at the Temple location. He thoroughly explained discounts and warranties. He made our experience positive and pleasant.

My experience exceeded my expectations, my sales associate Leonard was outstanding! I look forward to my new furniture.

They made sure I walked out with everything I wanted

Chris was very knowledgeable and helpful in helping us select furniture that was right for our home

I enjoyed not being harassed as I looked around. You gave me time to look around and then I came and found you. On my time frame

Friendly, knowledgeable staff who recognized me as a returning customer without a computer in front of them! Makes you feel special! Good value for the money too.

Leonard Haye was fantastic. I would definitely be a return customer because of him.

No problems. Purchase was easy.

We had a great experience. The store specialist (Damian) was very professional, patient and helpful. Thanks so much from Charles & Lynne

So far very good assistance and service. Damian was friendly, patient and listened. Product to be delivered in a week otherwise very good transaction.

Great customer service and delivery wait time is not long.

Everything with the sale was fine. Jake was patient with our questions Getting service on newly delivered furniture was not pleasant. I am concerned about the extended warranty moving forward.

Once we found what we wanted, the rest of the process was easy.

One of the best retail experiences I’ve ever had. The Labor Day prices were outstanding. Our salesman was Jake and he also was great to work with. He was very knowledgeable of all products and was kind and not pushy. I would highly recommend shopping at this location if you’re in need of furniture, decor, or a new mattress.

Great customer service. Friendly & helpful. Love our new couch!

Salesman very knowledgeable

Chris was very helpful and not pushy on anything at all! Helped us out with exactly what we wanted and didn’t feel pushed or pressured at all! Great experience

I was told, several times, he was taking 25 percent off of my order and 60 months interest free. We discussed it Thoroughly, several times. He is the one that brought it up. He charged me full price, lying to me. I’m pissed and cancelling more order first thing in the morning. I do not like being lied to, and take advantage of. He intentionally and maliciously took advantage of me. I’m so angry. I honestly don’t want to ever do business with Ashley again. Go lie and screw someone else.

I am not sure yet because I am waiting on our furniture to arrive... should be this coming Saturday. Hoping all goes well. Staff was friendly.

Nice professional atmosphere. All the Associates very friendly and professional.

Damian J. was absolutely excellent, highly recommend!

I had great customer service.

Highly recommend working with Justin. He was super patient and very cool. 10/10!

I had a wonderful experience. I was greeted when I came in the door by a very friendly young man. I told him which bar stools I wanted to order (had looked at them in the store a previous day), and he completed the order in minutes and set up a delivery date. It was a delightful experience!

Very professional and polite they new exactly what I was looking for.

We were taking very good care of,D,J was very helpful

Dustin and Jake were amazing.

If i could give zero i would... Not one but 2 failed delivery's...not so bad untill you try and get it fixed.... Had to cancel my order and go some where else with pleasure.... They had zero coustomer service..... delivery's scedualed with no support no one to contact and if anything goes wrong no way to fix it just go back to the line and wait some more.... 1800 bucks i tried to give them they didnt even act like they wanted it... We shall see what fits they throw when i ask for it back!.... Up date.... Wrong addresses and wrong phone number on my order. Sucked into waiting till today for my order.... Called the automated line....not even scheduled for delivery at all... Told from saturday to tues day promise lol it will be their.... Still nothing.... I work nights and sleep days.... Aint got time for this run around during my sleep hours... Promised a delivery Tuesday after apologies and discounts.... Its tuesday the 15 and my delivery wasn't even rescheduled yet. They tried to scedual my delivery on the 17th 2 days latter for a 4th time... I told them your out your mind.... If this was a ball game you'd be out already you had your 3 strikes... Im fairly shure my review will be buried under all Ashley's paid for 5 star reviews.... Im just hoping cancelling with these people dosent affect my credit report.... I dont care how many fake 5 stars you see.... Stay away if you dont want a head ache and a full blown 5 star run around as thats the only place your gona see 5 stars.... At the hassel it takes to fix anything when its gone wrong with these people... Dont know if this is an industry standard but im left feeling like i got mugged by a buy hear pay here car dealership and didnt even get the common courtesy of a reach around.

It was a wonderful experience. Everyone was so kind and helpful. Daniela Guzman was an excellent saleswoman. She was patient and never interfered in my looking at everything in the store. She allowed me to roam freely through the store.

Friendly,Helpful, Answer All Of your questions. Just a nice place to shop 💕And the prices are very reasonable.

Five star service with Christopher at the Temple store. Bought over $7000 with him, will get our mattresses with him, and will buy another bedroom set if he can find it for us. He guided us and made suggestions based on our tastes and needs.we are building a new house and we want Christopher to work with us on all new furniture and bedding. He was friendly and genuine. Top notch. So helpful and accommodating to our needs. I will continue to buy from him and will recommend him to others. Outstanding sales rep.

Damien was great! He handled my kids well, made me feel taken care of, was knowledgeable, and we got the deal done. The store is well organized and has a great variety.

Leo and Gabriela did a great job of answering our questions,making us feel at home and getting the pieces we needed to make our house a home.

Good experience so far

Salesman was not knowledgeable to answer all of our questions.. miss led us to think we were going get an extra discount on the clearance items, not by Jake but another sales person. It took 50 minutes for them to get into the computer to take my money and finish the sale. There was no manager in the building. If the item hadn’t already been picked up, I would have walked out on the sale!

Great experience! Jake was awesome and really worked with us to get the best prices for our nonprofit

Excellent service and professional attitudes. Very easy to work with.

He was very professional, courteous and helpful. I like it when a sales representative is knowledgeable and it's field.

(Translated by Google) WORST SERVICE I'VE EVER HAD!!!!!! ZERO STARS ⭐️🚫👎 Two weeks ago I went with my family (July 4) to this store in search of a mattress and armchairs, the service in the store was good, they attended us and helped us with what we needed. They told us that they would deliver our things on Friday (July 7), the day came and we received NOTHING or a call, until we contacted the store they informed us that the order was late and only the mattress would arrive on July 11, the armchairs July 14 would arrive. Today, Friday, July 14, we still haven't received our chairs!! Without notice or calls from anyone, we contacted the store again on our own to be told that he is going to be late AGAIN! Until next week. If you need your furniture fast I do not recommend this store. They take a long time and don't let their customers know. (Original) PEOR SERVICIO QUE HE TENIDO!!!!!! ZERO ESTRELLAS ⭐️🚫👎 Hace dos semanas que fui con mi familia (Julio 4) a esta tienda en busca de un colchón y sillones, el servicio en la tienda estuvo bien, nos atendieron y ayudaron con lo que necesitábamos. Nos dijieron que harían entrega/delivery de nuestras cosas el viernes (Julio 7), llegó el día y NO recibimos NADA ni una llamada, hasta que contactamos la tienda nos informaron que el pedido venía tarde y solamente el colchón llegaría Julio 11, los sillones llegarían Julio 14. Hoy viernes 14 de Julio seguimos sin recibir nuestros sillones!! Sin aviso ni llamadas de nadie volvimos a contactar a la tienda por nuestra cuenta para que nos dijieran que va llegar tarde OTRA VEZ! Hasta la próxima semana. Si necesitan sus muebles rápido no les recomiendo esta tienda. Tardan mucho y no le dejan saber a sus clientes.

Awesome

The set up is weird. You can't purchase anything without signing up for their store, even if you already have a Ashley acct. Not to mention the way that we had to pay. My wife has informed me that we won't be going back...ever, so there it is.

I wish I could give them a 0 it’s been the worst experience I’ve ever had I’ve been paying on a bed for over 2 months and still haven’t received it. I’m furious they texted and said it would be delivered today and never show up. I do not recommend them. I will never shop here again.

Customer service at this store was top notch. Austyn was friendly, patient, and very helpful.

What great service! Chris did a super job explaining the different sofas we were interested in. We had several rooms to fill and the whole experience was really great!

Justin was awesome he didn't hover over us let us take our time to look around without being pressured would most definitely come back

Justin very knowledgeable and was willing to stay late. Very happy with our purchase!

Furniture was due to be delivered today, I only received the mattress. I did not receive any update or communication there would be a delay, so at this point, I have no furniture just a mattress. I have been on hold for 58 minutes to discuss this matter with a live agent supervisor. If I had been told there was a delay in advance I would have kept my current furniture. I was also told the adjustable base would be delivered on 7/7/23, it has now been pushed back to 7/11/23 also.

Great and friendly service

Outstanding customer service and had what I wanted

Very professional staff. Patient. No pressure type sales. Allowed us to walk around and then ask questions about certain items and packages.

This was by far my most pleasant experience with Ashley. Austin Barnes made for a quick and smooth transaction. My house is now a home thanks to Austin. I can’t wait to tell all my friends.

Justin was very helpful and made our shopping experience great. He was able to get us a better price than the lowest one we found. We had been to 4 other furniture stores looking for the perfect sectional and Justin was able to close the deal on the perfect one with the best price that no one else could beat.

Bought a Mattress was in stock picked next day

Professional, courteous and very friendly environment for browsing and purchasing the items we needed. Very nice to be able to examine, touch and see how a piece of furniture looks like, instead of wondering and hoping for the best when ordering online blindly. Thank you for an excellent experience.

Was told furniture was made in USA when actually it’s made in Vietnam. Only received partial delivery. Horrible customer service. Waiting on refund since one item was never delivered. Their computer system always seems to be down.

Great experience Salesman was very professional and down to earth. Cris was able to answer all my questions and had no problem with me contacting him for further questions not to mention returning my calls quickly. Well done !

I am disappointed at the delivery performance. Our order was partially delivered without any prior notice of the shortage, nor was there update on any when the remaining furniture would be delivered. I go to the store where an associate gladly asks me how he could help me with a new furniture. Soon as i tell him that my order wasn't delivered he says that only 3 people in the world can access Ashley systems and he isn't one, and also that all of Ashley's systems are down so he cannot check anything. So I ask him back how he could have helped me with a new furniture buy he mentioned when he greeted me. He pointed at his supervisor and quietly walked away. The supervisor got very angry at how bad his company has performed and let me down and all that.. but basically ZERO help. I don't know when the rest of my furniture is going to be delivered. I don't think i will shop at Ashley again. May be I deserve this because i shopped there despite reading reviews on their abysmal delivery performance!!

If I could give zero stars I would. Honestly worst furniture store experience I've had. We are moving and just shopped at Conns and Furniture Row and Ashley's was our next stop. When we first came in, I ask a gentleman for help and he sent me to someone else for help. [Austyn] we had been in here the day before with Justin and he wasn't super professional but he at least gave us the time of day. Austin was trying but repeatedly kept saying he didn't know alot of answers because he was knew while the manager (only other person on the floor) was on his phone laughing. We waited for hours but the Manager sprung up to help another family because he knew them as friends. Then Austyn didn't have me fill out all the papers I needed to and we had to come back. He asked to come to my house to sign the papers which was WEIRD. Why ask to come to my home? If I didn't know they were a retail store I would feel like it's a scam because it was so unprofessional. Not only that but we were told it was in house financing and found out after we were done it's a credit card. After this couch is paid off we will not be coming back to this store again. Conns and Furniture Row treated us much better than this.

Bought a mattress under the impression it was pure foam just to find out it has springs and coils. Also, the store went dark for over a week. Our mattress was late arriving and in person or online service absolutely atrocious. I will never purchase anything from Ashley. I will never enter that building again.

We went into Ashley Furniture to "just look" at some recliners. The young man who first approached us was pleasant and helpful in pointing us in the right direction. To be honest, we aren't sure what we are going to purchase yet. We take big purchases very seriously and we appreciated that we wasn't a "pushy" sales person.

Everyone from the store to the delivery guys were great. I would go to Ashley’s again

A very friendly and knowledgeable sales person Chris helped us, he wasn’t pushy, which was nice.

Christopher Fischer was very friendly and knowledgeable.Gave us a GREAT deal on our new furniture.Fantastic experience at Ahsleys.Well done Chris👍

Very positive experience working with the sales team. Patient, no pressure tactics, helpful. Special shout out to DJ who worked with us for more than 10 days it took us to shop and decide, eventually ending up all our new house furniture needs at Ashley. And thanks to store management for helping us out with additional discounts and waivers. I am hoping the delivery process turns out to be an equally positive experience.

Beautiful store with great customer service, fantastic quality and great prices.. I can’t seem to leave the store without purchasing an item

Leo got us right with our new home and made sure to keep us updated if items were out of stock

Christopher and Leo both answered and addressed all of my concerns. They were excellent sales consultants.

Great selection and great service. Not overbearing at all.

I don't like not being able to take the sheet protector I purchased home with me on the same day. Having to wait a week is ridiculous but the sales person was cool.

Leo was great

DJ was wonderful to work with and we were very pleased with our experience.

Always wonderful customer service !!! Thanks, Damian looking forward to my super large ottoman :-)

I would not even give 1 star if i had a choice. My friend just moved back here from Germany so we went in there for her to look at some furniture. At first we had a great experience. The sales rep was very nice and accommodating ro what she was looking for. She was narrowing down which set she wanted and decided to go out to the car and grab her coffee. I told her id wait there. She went over to let the sales rep know. I couldn't here them at first but could see she was looking very confused so i went up to see what was going on. The sales rep was saying that she could not go out the front door but had to go all the way down to the service door to exit. I thought he was just messing with her at first. I quickly realized he was serious. He said it cost something like $100 each time the dooes opened and thats why he wanted us to go to the service dooe. Now ive worked in sales so i know quota mattersm. Thry probably do track number ofncustomers in versus sales, but you do not tell your customers that. I told him we are not doing that. We are going out thr front door like customers do. He proceeded to get mad and state fine you are costing me thisbmuch money. I told her we are laving and not coming back. I was a pit petty snd ernt in and out a few times just plbecause though. He lost a cash sale.

very friendly staff and Justin went out of his way to help me.

Very Cheerful and Efficient

Great experience .

It was the best experience I have ever had, while buying any sort of merchandise. Leo did an exceptional 👏 job in its entirety.

Austin was awesome a. Great acquisition for your company

Excellent service

Leo was fantastic! Great service, very helpful

Great Customer Service! We shopped at a few stores & we returned to this one... i found what i needed & more at a great price & service! Daniela was efficient & answered & helped with all the questions I had. She went above & beyond! I will def buy all my furniture here now as long as she works there!

Quick and easy!

Gentleman was courteous and knowledgeable.

Staff was friendly and knowledgeable about their products . Daniela was very helpful and patient and allowed me to look around at my own leisure ( that was very important) she would come by and ask if I had any questions. When I made my decision she was prompt and accurate with the price .

Very friendly and not pushy

Staff was excellent, knowledgeable and eager to please. I will be shopping there again.

This has been a nightmare almost from the beginning, first off we did not like our mattress, nobody's fault, just was too firm. We tried to exchange the day after we got it and were told we had to keep it for 30 days. Fine, after 30 days of terrible sleep we were finally able to get an exchange approved, two months of bad sleep later I am still waiting on my new mattress, finally got a delivery date for today, I was told my mattress was at the warehouse but my new pillows had not arrived yet, would I like a partial delivery, I replied yes that would be great, supposed to arrive today, of course that didn't happen and now I'm being told today was just an estimated delivery and my items have not arrived yet. We'll yesterday I was told my mattress was there but not my pillows, now I'm being told nothing is there, so I'm not sure who is flat out lying to me and why, now I'm being told at least another 10 days of bad sleep for us on this terrible mattress that I don't want Customer Service left me on hold for 26 minutes waiting to talk to a supervisor today. I wish I could give a negative star rating, my experience with Ashley Furniture has been beyond terrible

Nice furniture, very nice salesperson. He showed extreme patience

Upon delivery a piece of our loveseat was missing. We were told they would get it set up for delivery as soon as the piece came in. We waited 5 weeks, nothing. Called the store, spoke to Leo. Leo said the piece was there and we could pick it up. We asked for delivery since in needed to be put together. He “put us on the books and we would hear from the delivery team”… Fast forward two weeks, still not a work from Ashley’s so we call again. Leave a message with no return call. We live 35 minutes from Temple so I decided to stop in one afternoon while in Temple. They suggested calling the Guest Response Team. Great. Did that and they mailed us the wrong piece. Called the store again. Asked for the manager Dustin to give us a call and STILL NO RETURN CALL! I have a graduation party scheduled for my child and it looks like we won’t have a complete living room set. I DO NOT recommend the Temple location for anything! This has been 4 months!

Very nice but decide to wait on my purchase but will be back when ready .

thank you Daniela for being so patient with us! you were amazing!

I like the furniture, but the sales staff is relentless. I have to rush through the store.

Miscommunication at beginning of the purchase but was handled professionally by the staff. The delivery process (apparently by a 3rd party)was horrible.

Awesome...Daniella was Amazing in every aspect. Answered all my questions & was very professional. Will recommend Ashley yo my friends...thanks

Good customer service!

Leonard Haye was AWESOME!! Very polite , personable, knowledgeable, eager to help but NO shopper stalker. I will be back for future purchases. Thanks Leonard!

Friendly, helpful, and knowledgeable,

Daniella was very helpful and knowledgeable. She took time to research the furniture we wanted.

Fantastic service! Look for an immaculately dressed brother with brilliant dreadlocks named Justin :) - he will take care of you!

So disappointed at the costumer service these people give . Honestly frustrated, just bought a sectional and that same day the truck driver sliced the back of it , now a console has a rip on it after paying it totally off for almost 4,800 dollars them not caring about fixing our product or replacing it with a different one . Don’t buy from these people they don’t care about the costumers whatsoever .

If you plan on buying a Temperpedic (cooling) mattress, don't waste your money. It costs more than the regular temperpedic mattress for no reason. I say this because it's cool when you are trying it out in the store, but when you get it home and put on the mattress protector and fitted sheet, it does not feel any cooler than any other mattress. I was told that if I am not satisfied with my mattress, that I would be assisted in making things correct. However, I have had it less than a week and I've called the salesman and left texts and have gotten no assistance. should have known better. Do not waste your money, just get a regular temperpedic. Paying more for the cooling Temperpedic mattress is a waste of money. Also, there are Ashley furniture stores in almost every city these days, don't bother traveling to another city for better customer service, all the sales people are the same, their all there to make money of couse, at least you If you have any issues after you get your furniture, you won't have to drive back to another city if you have issues with it just to get help.

I loved coming here. Cheap prices with flexible payments. Staff was welcoming and very knowledgeable on the products.

I worked with DJ at the Temple location. He was professional and really helped me and my wife get what we wanted. He showed us a lot of different items and made great recommendations. I would recommend anyone working with them and going to Ashley’s in Temple, TX.

Just ordered our first couch from Ashley’s! They were super friendly and we got a great deal compared to all of the other furniture places we’ve been to !

Andrew is awesome and knowledgeable! Love my couch!

Great experience. Got the perfect amount of assistance from my man DJ and made the wife happy too, lol.

Andre was excellent

Excellent buying experience. DJ was awesome.

Jacob at Ashley Furniture helped me get a phenomenal deal! It was a fun experience and I'm very excited to get my new bedroom room set, and fireplace console for my living room!

DON’T BUY They just wanna sell you anything and they will tell you anything you want to hear: delivery? Next week. Once you paid you get to know that it will be “maybe” next month… A problem with an faulty item? They just send you up and down, bouncing you from case manager to store manager to operational manager and everybody says a different version just to let you give up. Nobody will help, you’re on your own, your money is gone now. Good job guys…keep scamming people with stuff made in China that I could buy from Amazon for half of the price 👏🏻👏🏻👏🏻 Brian, before you post the usual silly msg saying to contact feedback@, I’ve already did it long time ago and ended up being ignored and left with this trash in my house Good job Brielle Griego

I regret the day I walked into this shop to buy my furniture, which btw, all made in China and not in the US as they claim. We bought a mattress and a couch and spent a few good thousands dollars there. The mattress came in a shocking state upon opening it. The seller never told us that a rolled up mattress should be left upside down for 24 hours to regain its original shape. 36 hours late I call the store to complain that the mattress is in a weird shape and they tell me that I should lay it upside down! After 36 hours they tell me that? Where was I supposed to sleep that night? We requested to have our money back as the mattress would never return to its original shape. Today, almost a month later, I still have the mattress on my living room waiting to be picked up and my refund to be deposited to me. We’ve made multiple phone calls to the store, to Ashley complaint line, multiple tickets have been open and up until now… NOTHING!! We don’t know who else to call or complain to? Their customer service is shocking and so is their furniture. We were also promised $150 refund for their promise to deliver my couch in 4 days and it took almost 3 weeks. Still haven’t seen the money! They’re liars, their furniture is as good as the furniture you buy on the internet We regret having chosen them and would never ever recommend anyone to deal with them because their customer service is terrible! Save yourselves money and time and buy at IKEA!

Andre and Leo were extremely helpful in getting me the best possible deal on my new sofa. They made the purchase easy and we even had a great conversation while waiting for the paperwork to process. I would recommend the Temple, Tx Ashley Furniture to anyone.

The 2 gentlemen One was the assistant manager and then another guy who just started .Did A superb job in helping me lotate and purchase The items are looking for . Great customer service.

We purchased a bed, night stands and a mattress from this store based on the delivery time they gave us. We have people staying with us from out of state and needed it. Everyone was nice while we were in the store. After they missed multiple delivery times, the manager lied to me and said he would refund my delivery cost. I have not gotten the refund. He won't respond to emails. I texted the number they give you in the feedback here and they said they "opened a ticket" to ask him to respond to my emails. Nothing. I recommend you not buy anything from this location as they are the least helpful people I have ever worked with. Still have not received my order! DB at Ashley...I did contact the number you put in your response. Absolutely no help other than telling me 3 times my order is delayed! No help with the manager's broken promise or response. No help with trying to get in touch with someone higher up.

They were friendly and we weren't bother. They let us shop without being pressured. We found our living room suit and proceeded to buy. Fully perfessional. We will be buying our bedroom set from them. I highly recommend Ashley furniture to all my friends. Thanks again for being patient with our decision.

Great store with a very good selection of furniture. Daniela was great! She allowed us to shop and find what we wanted without a salesperson's pressure to buy anything. She was extremely helpful when we had questions and answered them quickly and honestly. We were very pleased with her and the store. Well, needless to say, we purchased a couch and loveseat on Monday and even though the web site said it would be 4 to 6 weeks for delivery. Our new furniture will be delivered on Friday. Once again we are extremely pleased with our purchase and have no regrets at this point.

Very attentive and incredible customer service! Will be back! ❤️

We were able to get what we wanted, but the experience with the salesperson was frustrating because he was trying to handle too many customers at one time when others were available to help us. I get the commission thing, but the customer experience should be better. If it wasn't for the furniture we wanted that we couldn't find anywhere else, we definitely would have gone somewhere else.

Had an amazing experience and made everything so easy!! Leonard is awesome!!

Never shopping with Ashley again. It should not take 8 weeks for a piece of furniture to be delivered and speaking to their company reps doesn't help...get the run around and a different answer every single time...after scheduling my delivery...now the furniture is on back order...for another 3 weeks!

Knowledgeable, courteous and patient staff. Will definitely return. Highly recommended.

sales was smooth. delivery and customer service was terrible. order and delivery date got changed. no call or text from Ashley to let me know it had changed. terrible experience.

I would be careful of ordering items from this store. Make sure if shopping that you thoroughly read your receipt items and don't get over charged for items you didn't want also if you finance be careful of the banks this store use some of them are ridiculous pricey. This store couldn't help me. The Ashley Store in Killeen/Harker heights area was way better. What the temple store couldn't do they did. They also had better deals, and discounts. They ensured my family was taken care of.

Bought a chair along with other furniture 2 months ago. The chair was defective and driver would not take it back but he said a tech would contact us to fix it. Waited and nobody ever called. We called and they said they would order parts to fix it and should arrive in 7-10 days. Again, nothing. Called again and they said parts would arrive by thanksgiving. Nothing arrived. Called again, and after finally speaking to a supervisor that was extremely rude, we were told parts would arrive by Christmas. Again, nothing. Now they’re saying parts “might” ship at the end of January! We’re so sorry we spent so much money there. Super bad communication and poor customer service. We also have an open ticket because another piece of furniture is already falling apart and it’s only been less than 2 months since delivery. Hoping they will actually fix it.

Ashley’s has great Furniture choices,go in and take a look around.

Awesome people here. Very helpful and knowledgeable about each product and it’s functionality.

Had a good time as the salesman and manager had wonderful sense of humor! Always makes the experience fun. Was hoping to get the items this week, but since it had to be ordered it will be next week. He said he’d try to get it earlier. Very nice! Good experience!!