Ashley Store Tyler, TX
Ashley Store
Store hours
Open today: 12:00 PM - 08:00 PM
About Ashley
The Ashley Store in Tyler, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Tyler, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on S Broadway Ave, next to Hobby Lobby. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
In-store offers
What our customers say
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John and his coworker (I’m sorry my 70 year old brain can’t remember this very helpful man’s name) were superb in every way. They helped me navigate through the whole process - over the phone mind you - to purchase an electric recliner. My Mother is 94 years old and we can’t travel an hour and a half to go to a furniture store and look around. They were very kind which is important to me. Very knowledgeable about recliners and everything it involves. They are intelligent and helped me when I ran into a snag in the ordering process. Solved it immediately. From start to finish a great experience ordering from Ashley Furniture in Tyler.
The only thing is that I have to many days for delivery after spending approximately $2,000.
Mo was so friendly and helpful with our purchase!! He made the whole process quick and easy!!
Rodney did a fantastic job. Answered our questions, helped us get the best deal and honestly left us alone while we looked.
Rodney was fantastic! He helped me through my entire living room furniture purchase by measuring, answering questions on spacing and even looking up more detailed info regarding the fabric since I have dogs! He was such a pleasure to work with - he truly listened and I walked away from the experience not just feeling “sold to”. Thank you, Rodney!! Looking forward to my delivery!
We had a great experience with the sales man and he explained everything to us.
Roger was very helpful, found us a good deal on 2 recliners.
Mo is excellent sales rep! Have talked to him several times about various pieces of furniture. He is very knowledgeable about the details of various pieces of furniture and very patient showing me several loveseats and ottomans. Never tiring of my questions! I was so satisfied I purchased today! I will continue to shop with Mo! Nancy Hart
Salesman was very friendly, patient, and helpful.
No pressure to buy anything and Mark answered every question we had and laughed at the bad jokes I told! It really was a great experience!
When you come in NOBODY acknowledges you *which is weird because I thought they worked on commission but ok* There were 6 sales people sitting on the couches all piled up together playing on their phones. They looked at us & went right back to their phones. VERY UNPROFESSIONAL!!! A lady named Donna (I think) came up & helped us, she was a doll. She is the only reason I gave 2 stars. She was polite, professional, kind & helpful. Everyone else was absolutely not. I won't be shopping here ever again.
We had an awesome experience today. Great customer service and friendliness throughout the entire process. We came in just to look around but was impressed so we decided to make a purchase. Thank you!
I worked With Rodney Grigsby today and couldn’t be happier with the selection I made. Definitely plan on going back in and working with him again.
Super quick experience which is exactly what I wanted. I already knew what I was interested in and Newt didn’t try to push anything else on me. He did a great job of having everything prepared when I walked in.
Mark was just the kind of salesman we needed. He wasn't pushy but gave us all the information we needed.
Donna Sue jas always been our sales person. We always ask for her and she works very hard to please amd find us the neat deal. No pressure sales, easy buying experience. Love Donna Sue and highly recommend.
Great place, great people John and his manager were just wonderful 😀
The store was such a pleasant experience the minute we walked in the door. Extra kudos to Holly, Rodney, and James. Great team of professional people and service that went above average.
Justin was great!! I went a couple times then bought my stupendous sofa and ottoman. He helped get the best price and we will go back for sure!!
Our salesman, Rodney, helped me find exactly what I was looking for
John was amazing. Very welcoming and informed. He explained the process and made recommendations as needed. Will definitely do business here again.
They were extremely friendly and helpful!! I was Having multiple issues with the financing and they helped me sort it out. I would Recommend them to anyone needing furniture!
Amy was fantastic to work with! She provided phenomenal customer service, was not at all pushy, and went above and beyond to make sure that we were satisfied. Great experience!
Rodney was a great help, very knowledgeable and quick!
We had a great experience! Our sales person, Mark was very helpful, not pushy at all. He was super patient with us while we went back and forth on our choice for a new dining table.
Fantastic!!! Newt was great!!!
Angelia was very informative and helpful. We shop three different places in Tyler and believe we received the best deal and quality. Charles Cook
Plenty of folks to check on you while you shop. I made a purchase and it went very quickly and I’m enjoying my new furniture now. Very happy with the service and delivery and quality of my new furniture
I can't say enough about how easy this whole process was. Amy was absolutely amazing. She's an outstanding sales representative and it was a pleasure working with her. She made this purchase so simple it was almost like I didn't even need to be there to make this happen. Flawless. She deserves a raise. She's also very easy on the eyes.
Rodney was very patient in showing me all the types of recliners and explaining the power functions. He was kind and respectful to an 80 year old customer who took a lot of his time. Found the perfect one! Well satisfied!
John was great. Fast and efficient. He was very patient and helped me find my recliner. This is my second recliner. I love Ashley's stores. I've been a faithful customer for over 30 years in Mesqite Tx and now with yall. All my kitchen, living room and master bedroom furniture was purchased at Ashley's. Very good quality and has last over 30 years and still looks like new, except my recliner. It has been well used and shows minor wear. Thankyou all for quality and reasonably priced furniture. Kathy
First of all, they NEED more sales people here, they are highly under staffed, we were not able to make a purchase!! Secondly, they need to coach their manager, Marco on professionalism, what a angry guy, complaining about his boss, some guy named mike and wanting another job. Poor guy, hope he gets one.
Mark was extremely helpful and knowledgeable about the products we purchased. He was very patient with my aunt and I, that made us feel excited about our purchase. We will be back to purchase more items soon. Great customer service and great experience.
Very helpful, very nice and very friendly.
Amy was amazing! She helped us with everything we needed and got us a good deal! Will definitely be back again to purchase more furniture!
We were promised by the MANAGER that the furniture would be delivered Friday or Saturday! Nope…it’s Tuesday, and she wouldn’t return calls. Will say anything to sell the furniture just not stand by their word! Beware, go somewhere else!
Staff was very nice. Ended up not purchasing anything because of the sale limitations but still had a good experience.
Hollie and Rodney were so easy to work with and help me find the right furniture for me
I had been looking at a sectional online. I went in to see it in person. My sales guy, Newt, was awesome. We sat on the sectional and talked about it for a while. He showed me a few others that could have worked in my space. He was very comfortable to be around and made the buying experience super easy. My furniture hasn't been delivered yet. I'm hoping it goes as smoothly as buying it did!
Mo is the man !
I could not be more dissatisfied with my experience. After paying for a full bedroom set only a dresser was provided. When we reached back out for clarification a second delivery was scheduled. The day of delivery no one showed up or contacted us. We reached back out to the company and scheduled yet again another delivery. The day of delivery yet again the delivery team was a no call no show. We reached out again, to discover our bedroom set, which was allegedly in Ashley’s warehouse, had been discontinued. Each time we’ve had to reach out ourselves with empty promises of call backs. Now we are awaiting our refund after being told it would be all together and it’s been split into multiple payments. They refuse to give our money back until they come to pick up their dresser (which they shouldn’t have delivered without the rest of the set)and even though it’s scheduled they refuse to give us our money even though we had to pay before receiving product from them. Three months since we first ordered. We thought Ashley was a good company, now I wouldn’t even purchase a dog house from here. I guess I’ll be waiting for my four thousand dollars to be returned , without a bedroom set. Such a massive waste of time, energy, and resources on our part. Such crooks.
My experience shopping at the Ashley Store in Tyler, Tx. was great. I went in looking for a particular sofa and left with a much better selection for me. Not to mention a great queen bed and box spring. John Hart was super helpful, knowledgeable and easy to work with. I am so happy with my purchase and I plan on making a few more purchases for my new place. Thanks John! (will add photos when it's delivered!)
Great experience purchasing from Ashley. This is our 2nd purchase & we’re very happy with the staff & quality of our items. Newt was excellent, very polite & very knowledgable. We will shop & purchase from Ashley again.
Amy was an amazing salesperson. No pressure just knowledgeable of her products.
Paid $500 for a couch warranty and it is a huge time consuming nightmare to try to get a hold of these people to get any sort of repair scheduled. They are happy to take your money for the warranty, but I’ve never seen a group of people drag their feet so hard when actually trying to fulfill the warranty. Since they were unable to fulfill our warranty, we’ve reached out to them for a refund approximately 30 times with a cancellation number and have yet to receive our money back after about a year of trying. Overall, kind of a crooked corporate set up that makes it easy for them to take your money, but impossible to get it back in the most dishonest of ways.
Our experience at Ashley Homestore was great! We appreciate our sales person Mark for all his help,and his patience. We definitely recommend this furniture store for all your living space needs.
Returning customer here & Donna @ the Tyler location was amazing! Personable and knowledgeable! 10/10 recommend!
Professional and friendly and worked well with helping me make a final decision
Wonderful experience. Amy Mooney was very knowledgeable. She made you feel appreciated as a customer’
Very helpful
Mo listened to all my questions and answered them all more than once. They stayed with me even after closing time until I made up my mind. Great prices and great staff. They just need more colors than the usual 4 of gray, cream, brown, and tan.
First let me say how great the salesman (Justin) was, he made sure that we got the best deal on our purchase plus the rest of our experience went very smooth. All in all it was an awesome experience thanks
I love Ashley furnitures. The sales associate is attentive too!
Rodney was great at helping us pick and think options through. Thank you to their great team.
Came in to “just look” at sofas and recliners. Ended up purchasing one of each! Salesman Mark was extremely helpful. Great service!
Super friendly and helpful sales staff. Nice selection of furniture and good prices too. Highly recommend!
John was very personable and professional.
Very painless visit. Mo was very good at what he did. Thanks
Excellent and friendly service that was not only timely but consistent. Joe was very helpful throughout our furniture adventure!
Great service! Fast and easy
Amy is the BEST to work with.
My sales person is Justin Thomison, he did an excellent job. Answered all question, I felt comfortable investing in the furniture form Ashley today. Thank you
In the market for new furniture? You like fun stress free, hassle free process? Well stop in and ask for John! He greeted us with a fun attitude and smile, we were in and out in 30 mins and we joked and laughed through the whole process. Amy came through with helping with the purchase process. Couldn’t have asked for a better experience.
Went today to look for a dresser and coffee table that was available to take home same day after moving into a new place. We were greeted by John who worked with us all while we all laughed and joked around during the whole experience. He had us out of there in under 30 minutes, Amy was amazing at helping with the checkout process and well as the gentlemen who helped load up everything. If your in the market for new furniture stop in and and ask for John and you will have an easy experience and a lot of laughs at the same time!
Great service.
I had a very positive experience. The salesman was very knowledgeable and polite. A pleasure doing business with.Well be back.
Great experience would highly recommend!
Joe was courteous, helpful, and spent a lot of time going over the details of the credit application, sales contract, and delivery process. Best buying experience I've had so far at Ashley!
Great people all around. Rodney was a pleasure to work with!
Tried to buy online but the software wouldn’t work and we had to go in to pay. Couch was not delivered on the day it was scheduled. I still don’t have any idea when or if it will be delivered.
Great service! Mark my salesman answered all my questions (I had a lot)! Great deals going on and many beautiful pieces to choose from!
Amy was great! Attentive but not shadowing me around.
Amy was so helpful on Saturday when my husband and I went to purchase furniture. She was available at the right times, but didn't hover as so many sales consultants do. She was knowledgeable, professional, yet personal. A joy to work with as we bought a sectional, dining room set, settee and coffee table. We will be back soon to purchase a few more items, Amy. Thank you for your help.
Excellent customer service .. thank you ☺️
Justin was absolutely amazing! He was super helpful with any questions we had. I love that he just let us look at our own pace and didn’t hover! He came to che k on us a few times and once we were ready to make our decisions we made sure to grab him for it! We had went to look at other stores but our experience with justin was to great so we just headed back here to Ashley and made our purchase! I recommend anyone to come to ashley to buy furniture! Thanks Justin!
Walked in to Ashley’s and was immediately helped! Found the couch we wanted in literally 10 minutes! They have a great protection plan! And great customer service would go back again!
We
Called for assistance regarding an order cancelled and lack of the money refunded. Jessica answered, I explained what I was trying to do and all I got was "noooo", stayed in the phone about 3 minutes just to listen to her type and occasionally say "nooooo".
Amy was excellent to work with. She was able to answer all my questions and concerns.
Warm welcome from Amy who helped us find what we needed! Amy was knowledgeable and offered genuine suggestions that worked for us!
If you’re looking to get ripped off scammed with a smile, this is the place to go. I spent $1000 with this company contact them three days after purchasing the mattress there was no longer good, and they practically slapped me in the face with a smile and told me there was nothing that I could do about it. I have the receipts and the dates and times if anyone wants to see them.
Justin who helped us finalize a purchase of the Francesca two seat sofa was professional and made sure we had the best deal. Can’t wait for the delivering in just two days! Quick delivery, great product, sale with service - great job!
Went in to buy a new couch today, we were not greeted. We walked around the entire store, saw many employees; No one said a word, or even looked at us. Needless to say, we left without a couch.
Thanks to John and the general manager that helped me fine my matches. They have good pieces here that are classic and modern. Solid pieces
Rodney, armAshley FiurnitureStore on S. Broadway in Tyler was terriffic. He listened to what i was looking. for then let me decide what i wanted. He explanimed the entire process before and as we went throughot.
Absolutely amazing, great selection and outstanding customer service. Ask for Amy
I rate it a 10.
Amy was absolutely amazing! She helped us both times we went in and put our minds at ease. She listened to our wants and needs and was able to show us different pieces until we found the perfect furniture!
Easy!
We truly enjoyed shopping at Ashley’s. Donna was super friendly and knowledgeable. Definitely a great experience.
Wonderful experience with sales team. Very thoughtful and helped make the best decision for my daughter’s first apartment. Can’t wait to get her 1st couch!
After looking for a sectional for some time we finally found what we we’re looking for. Everyone at the store was extremely and no one made you feel pressured to buy. That said, my sales guy was the best. Thank you Rodney for making my sales experience painless.We can’t wait to get our new couch.
Our family has order from Ashley’s before but was very disappointed in the service we received during our most recent order. It has been problem after problem! First they did not attach a phone number to my order, they apologized and corrected. I started to receive automated messages let me know my items were ready for delivery but then was told the system should not have reached out because my items were indeed not in stock yet. After the second time of being scheduled with my items not being here, I reached out to the Tyler store to speak to management. I called 3 times (two separate days) leaving a message for the manager Holly with no answer or call back. After the third call, Holly finally got on the call to start our conversation with “Yes Mrs. Martinez I am aware of your issues and have not called due to not having an answer to give you”. I asked when should I expect an answer or idea of when my items would be here or to simply stop receiving auto messaging urging me to schedule my delivery, she had no answer. A week later and after reaches out again to be told there is still no answers, she calls back to let me know my items are in and ready for delivery. I made sure to ask “are you sure all of my items are in” since I did not want a partial order. Delivery day today, guess what? I got 4 out of 6 pieces in my order. No one can give me straight answers. Everyone claims it is someone else’s fault. After an almost $4k order, I am HIGHLY disappointed with the lack of communication within the company and the ability to give me a straight answers.
Amy was incredibly helpful in helping me pick out living room and dining room furniture for our lake house reno project She was creative and professional We’ll be back for bedroom and patio furniture!
The service was amazing and so helpful!
manager took over our mattress issue and hopefully it gets resolved as stated
Mark was extremely helpful, kind, and patient with ALL my questions. I recommend Ashley's in Tyler, TX to anyone looking for a good experience.
The people that work here are amazing, especially Rodney. He jumped through hoops to keep up happy and made sure we got what we wanted. Definitely recommend this place for anyone looking to buy a new piece for your home, but look or ask for Rodney he is the best!!
Fantastic service. Couldn’t have asked for better
Sales associate and manager were beyond welcoming and friendly! The sales associate who approached us was nice, knowledgeable, and helped us with all of our questions. I didn’t feel pressured to buy anything, and ended up buying a sofa, chair, ottoman, and coffee table. Best furniture store I have been to. Highly recommend!
Mark, our sales associate was super patient with us as we were undecided on what we wanted. He was not pushy or rushing us. We looked at several pieces of furniture from sectionals to recliners, and even oversized recliners. After we made our purchase he went over the financing and asked if we had any questions. If anyone is looking for furniture go see Mark.
Purchased a new recliner process was painless , but wait time is not taking 6-8 weeks to get my new chair .
I had a great experience shopping at Ashley's Homestore yesterday. Mark the Associate Sales Manager assisted me on selecting a beautiful dinning room table at a great price. Mark did not come off as one of those pushy salesman. He walked me through my entire purchase, which was quick and easy. Excellent service!!!
Great experience and service at this store. Braylon R. helped me out to furnish my new place. He was the first one to ask if I needed help and was always available for any questions and concerns. I will definitely use him again in the future.
Rodney at the Tyler location was amazing! He helped us so much & answered all the questions we had! We will definitely be back for future purchases!!
Fantastic experience! Amy was so kind, patient, and helpful! I found a new mattress and couch quickly! Highly recommend!
Excellent services
Angela was very kind, knowledgeable, and so helpful with my living room furniture purchase. Straight forward pricing and fast delivery with great communication. I could not be happier.
Amy was very knowledgeable and helpful.
This store went above and beyond for us. They made sure we found what we needed without making us feel like we had to make a purchase. Great customer service and will be back for any future furniture purchases!
My salesperson Amy was very professional and friendly at the same time. I explained that I am moving to Tyler and she truly welcomed me.
Staff was very professional and helped me easily find a sofa that looked great and was in my price range. Great communication. Great selection. Will be back 👍 Justin deserves a raise
We are repeat customers & have had 2 great experiences with Ashley! Amy Mooney is a great salesperson & will always be our go-to girl!
Wonderful experience! They worked well with me to help us find what we were looking for. They gave us space to shop but available to answer any questions we had.
Our salesman, John Hart was great. He left us alone to get comfortable on the various sofas, yet he stayed close to answer any questions we might have. I hate sales people stating right there hovering over you. He took good care of us. I highly recommend asking for John Hart if you go to Ashleys!
Great service-John hart Great delivery
Yes, it was a great experience. Wonderful customer service. John went above and beyond and I'll definitely be back to purchase more things.
First off, I needed a couch, and I needed one before June 30th, because it was our plan to have family stay with us from out of state and needed an extra place to sleep and places to sit down. We just moved into our home and don't have much of anything. Now, I know before June 30th was unrealistic, which is why we shopped at 8 different furniture stores (and online) to see different options and prices. We decided to buy a large grey sectional, that we found online, for a lower price than in store. My wife and I have been saving up and had a budget of $3,000. When we saw this couch online it was $2,499 and with taxes, and Ashley's delivery fees it turned out to be $3039, perfect! NOT. We went to check out online and when we put in our delivery address with a different zip code than the suggested closest store it kicked us out and said the price had changed. The price changed by $350 dollars!! I contacted live support and they were worthless saying they couldn't do anything about it, but kept pushing that if I was military I'd get 5% off, after I already told them repeatedly that I was not. The total price was $3,578 with just this change. No longer even close to an option for us. We were super bummed and kept shopping around. Finally after all of our shopping we decided to visit the actual Ashley Store before we made a choice. First off, we were approached by John. There was nothing we could do or say AND be polite at the same time to get this guy to leave us alone. I mean, props to him for being a great salesman, but my wife and I were not able to sit and look around at what we wanted to because John was too busy taking us couch to couch and telling us novels of all the great things about them after we had already told him it was the wrong TYPE of couch and the wrong MATERIAL that we wanted. We felt so cornered that we actually found the same couch that was online that we wanted, but left so that we could get away from John. Another day we went back in, eager to try the couch that we wanted, without someone staring us down or pressuring us, and we tried to strategically sneak around corners so that we weren't seen by anyone. A sweet lady named Amy came up to us and asked if she could help. We told her we were looking at rugs, to get her off our back, and she said to let her know if we needed help. We finally made it to this couch, by ourselves, alone, unbothered, and who comes around the corner? JOHN! & to top it off guess who else came around the corner? AMY. It was a very awkward ordeal and they both exchanged some words on who was going to work with us, because John explained he previously had. They both looked at us and made us choose. We said "We'll take both of you." We walked away from them so they could figure it out, and we pretended to be interested in a different couch, so we could get away from them. Finally we saw John walk away towards the front and we went back to this sectional so we could lay on it and figure out if we really wanted it. As we were sitting on it, Amy walked by. She stopped and told us "By the way, we have a sale going on for the whole store, but for Ashley Exclusives like this one it's 15 - 20 percent off." That was such good news because it meant we could afford it again, and made the decision that we wanted it. We asked her if we could work with her instead of John because we thought her personality fit better for us. She agreed and told us to call her. We called her and ordered the couch because we were sold when she told us it was a week delivery time. We got a text 2 days later asking us to pick our delivery date, and the soonest available was July 9th! We were told it would take a week. I text Amy and asked her about it and she replied "Let me look into it." I have text her two other times since and haven't gotten any type of reply yet. We went ahead and scheduled it for the 9th of July and we're pissed off. We would've gotten a different couch from Furniture Row with a better price and better warranty, but we were sold on the one week delivery! Screw this company!
John Hart helped us with our selection and purchase from beginning to end. He provided no pressure and was both professional and fun! Thank you!
I’ve been working with Amy for several months trying to find just the right furniture for my new living room. She’s been so nice and helpful and today I finally placed an order for a new modular sectional! I couldn’t be happier with the customer service she’s provided!
We went in to look at sofas and found exactly what we wanted. The salesman was fantastic and offered great advice on which would serve us the best. My only complaint would be that I never received my email receipt for my purchase.
Great experience purchasing a dresser today. John was salesperson and very knowledgeable, professional and didn’t try and upsell me. I knew what I wanted more or less. Will return based on their customer service.
Amy Mooney helped us find a chair today for my dad, he suffers from Alzheimer’s and she was so patient and kind. She worked with us to get what we needed for him to be able to sleep. Thank you Amy, you were my angel today.
New to Tyler saw several bad reviews so I was Leary but Mark was so helpful..I will definitely use again
We are so thankful for Rodney G and his help with getting us our furniture! Such a great guy. Thanks to him, we will definitely be back to Ashley for our furniture needs!
The only reason why I've giving 5 stars is because Mark Westenmeyer. He delivered EXCELLENT customer service from A to Z. We had issues with delivery for a couple of days but Mark smoothed everything over. He listened to our needs when we arrived, was not forceful, gave us the space to make decisions, and knew all about each product. Buying furniture is an investment and I'm happy to say I will be back if Mark is my salesman. Thank you, Mark for help! You made everything so much easier on us!
Everyone was very attractive and helpful it was worth a long drive I'm sure I'll be happy with my purchase when delivered.
Second time purchasing from the store in Tyler. Salesman was Mo both times. Extremely knowledgeable about all of their products and financing options. I’d give them 6 stars if I could!
Purchased a loveseat from Ashely Homestore. Donna was our salesperson. Very easy process. Thank you!
Very helpful and patient sales rep. Showed us many options and explained all the differences. Got us half off the price for an item as well!
There were complications getting my credit taken care of but Justin and Mark got it figured it.
Very polite & prompt service. Sales rep-Moe listened to what I was wanting and showed me what I was wanting. I would recommend the Tyler store to any who ask for furniture shopping.
Purchased a couch and recliner and had Amy helping us. She was awesome and made us want to go back and buy more furniture.
Everything was awesome, no pressure salesman, quick paperwork, very pleasant experience. Will definitely go there for all of my furniture needs.
I purchased a table and four chairs from Ashley in Tyler Tx in March of this year. Braylon was very helpful with all my questions, etc. (except I think the protection plan is a scam) I was very satisfied until I noticed two of the chairs weren’t level. So I contacted Braylon and he referred me to a third party and a guy came out and put pads under the legs. We wanted to exchange the chairs and the third party said no. So I called Braylon to see what our options were. I left him FOUR messages and he ghosted me! I called the store and spoke to manager Holly and she said Braylon was wrong to do that and she would check on it and call me back. She never called me back. I will never shop at Ashley again. They’re good apparently until you have a problem.
We went to buy a sofa and loveseat. Very nice experience. They were not pushy at all and it was a quick smooth process. Will def be back.
THIS PLACE IS HORRIBLE‼️ If I could give a zero start review I would. I went to the store to order a table and they made a mistake and ordered me the wrong one i called immediately and told them i wanted to return that table because it was not the one i had ordered, they told me they will call me back, they never did so I went to the store and they said they couldn’t do nothing at all until the manager was back, she returned after a week and she had a very horrible attitude for no reason! I asked if I could please exchange the table or do something about it because they sent me the wrong one she refused and said did you called the return number I said nobody told me about that, I called the store and they just told me to wait for the manager she said well we are just going to have to wait for corporate and see if they approve it, I called the next day and they said no we don’t accept returns!!! Are you kidding me?!? Where in the store says no returns??? And they ordered me the wrong item NEVER BUYING HERE IN MY LIFE!!!!!!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
We have gone to this store twice this month for living room furniture and a mattress. Amy is a Rockstar and makes a very mundane task fun.
Mo was great and made the entire process of buying a couch very easy and he explained everything very well!
They were all friendly and curious
I had an amazing experience as a first time mattress buyer at Ashley Furniture in Tyler. Mark Westenmeyer took amazing care of us. He worked with us all the way through the entire process. We were nervous going into it, but with Mark, we felt we were in the hands of a true professional. 10/10.
(Translated by Google) Very good service, I found what I needed!!! And the customer service was fantastic!!! (Original) Muy buen servicio, encontré lo que necesitaba!!! Y la atención al cliente fue fantástico!!!
Mike was amazing. He was very helpful and informative on the showroom. He did not hover and allowed us look and talk but was within reach when we had a question. He was friendly and helped us find exactly what we wanted. By far one of the most enjoyable hassle free furniture shopping experiences we have ever had.
Great service in the store which I give 5 stars, BUT the service setting up the delivery time is horrible. They never get in contact with you even when specifically asking the bot to and there is a way to get in touch with a non-bot but they never reached out to me.
Amy was super nice and super helpful. She lead us in the right direction and gave the best advice. If we had any questions she knew the answers. It was very nice! Thank you Amy!
The service was excellent. The sales professional, Nick LeVrier was very knowledgeable and patient while I tried to make up my mind.
Great fast & friendly service
My second visit there it was wonderful Got what I needed Unlike Sunday afternoon when I stopped in And the lady was almost rude.if I have to deal with her again I will not go back! Today I went in and a different lady helped me her name is Amy was a pleasure working with her. I will be back when I need something else.if you are looking for something just ask for Amy you will not be disappointed
Mike was great. He was very professional & helpful.
Dana Sue was a Rockstar at the Tyler TX location. This is our second purchase from her. She provided us with excellent service!
The salesman was awesome.
Braylon Russell was a phenomenal salesman to myself and husband. He didn’t pressure us which was a plus and he was just very professional. He was a great communicator with us and that is a virtue to me because I’m an educator. And the store was very organized and clean.
Wonderful experience. Our sales lady Donna Davis was very helpful and never tried to hurry us or push the sale letting us make up our own minds. She explained all the features and explained the extended warranty. When we go back we will ask for Donna. Sweet lady.
Thank you John! Made our experience with y’all super easy! Can’t wait to get our new living room set.
Justin was a nice guy, no pressure, helpful salesman.
Amy Mooney was awesome! She did a great job for us and I would recommend Ashley Furniture and Amy to everyone!
We were very pleased with the service. Amy was very helpful and knowledgeable of the sofa, love seat, and recliner we purchased. She went beyond trying to please us. I would definitely recommend that anyone looking for good American made furniture to shop at Ashley’s in Tyler Tx.
(Translated by Google) Excellent service, my husband and I had an unbeatable experience, the sellers were very friendly and patient. (Original) Excelente servicio, mi esposo y yo tuvimos una inmejorable experiencia, los vendedores muy amables y pacientes.
John was amazing so helpful I just love my kitchen table thanks again so much 🥰🥰🥰🥰
Great experience shopping for furniture in store. Mo was awesome, extremely polite and professional, will definitely be back
Great customer service. Explain everything thoroughly. Would recommend to anyone.
Justin was our sales person. He could not have been more helpful, knowledgeable or kind. I appreciated that the product advertised on line was in stock and available for deliivery. I have used Ashley furniture in the past and was not disappointed. I will return for future purchases.
Let me preface by stating that Ashley Furniture is not where we normally buy our furniture. That said the pieces we purchased worked for our needs and most importantly the price was astoundingly good!. Second only to the buying experience afforded us by “Mo” we felt no pressure, he was to the point, informed, knowledgeable and willing to find out anything if he didn’t know already. Normally I hate going into furniture stores dues to the business model.. sales people trying to make a sale and not come across as irritating or pushy, I feel for them, tough job. Again, I cannot speak for the other stores, their back office staff or any other parameter therein. I can say if you should venture into Ashley furniture in Tyler, seek his services out, you will not regret it.
Donna is always helpful and so nice us everytime we come in. Not a bad place to shop.
Amy Mooney took such great care of us! We told her our budget and she showed us multiple items within our budget in less than 15 minutes. She didn’t hover or make us feel pressured to buy a more expensive item and listened to our feedback. Amy was professional, helpful, and considerate. We will be using Ashley Furniture for our next furniture purchase and we had a great experience!
Justin was knowledge and efficient! He worked with me over the phone, since I'm out of town, to get my mother taken care of!
The customer service at Ashley Furniture Store was great. Amy was very nice, helpful and knowledgeable. Moe was also helpful and nice. I had a good experience. I highly recommend Ashley Store.
Amy was AMAZING. I will 100% be back for more furniture just because she was that awesome to work with. She was so helpful, friendly and all around excellent to work with! She made this process so easy and fast! Very happy with my purchase and the help she gave me!
Having bought furniture countless times in my life I can honestly say this was my best experience. The Sellsman John really went out of his way to make the buying experience delightful and walked away knowing i got a good product at a good price.
Amy is awesome. Second time she has helped us purchase something. And she is not pushy at all. Would recommend using her for all ur Ashley purchases.
Good communication throughout the process
Amy was wonderful
Angela made our shopping experience very pleasant. We were very satisfied with the whole process. Looking forward to getting our new couch tomorrow.
Mark was quite helpful without being intrusive. He was knowledgeable about the different furniture collections and fabrics. There was a beautiful and wide assortment of furniture on display.
I had a great experience today at Ashley Homestore in Tyler Tx. We received great customer service from Angela today and answered all my questions. She showed me all the sectionals they had. Can’t wait to receive my new living room sectional and ottoman. I have purchased all my furniture from Ashley’s and I love everything I have purchased and last a long time.
John Hart and Mark were awesome. They went all out to make it worth my while to do business there. I will definitely make them my first choice if I ever need furniture again. Thanks for everything guys !!!!
Helpful associates
I had a great afternoon shopping at the Ashley’s store in Tyler,Tx. My Furniture Specialist was Donna Davis and she was fantastic at showing me everything I was interested in. I decided to furnish three rooms of my house, and I can’t wait until it is delivered to me! Thank you Ashley’s Furniture and thank you Donna Davis!
My experience in purchasing a sleeper sofa from Ashley in Tyler was awesome! I stopped in the first time and spoke with Braylon Russell. He was kind, friendly and very professional. He answered all my questions, gave good suggestions and was very helpful and there was no pressure to buy. I received good customer service and that is why I returned, I could have just as easily ordered on line. However, there is nothing like good old fashioned, face to face customer service and that is why I returned a couple weeks later to purchase. I was again greeted with a smile and Braylon remembered our interaction and was quick and efficient in getting what I wanted at the right price and even acknowledged my veteran status. He explained everything very thoroughly and I am looking forward to the arrival of our new sofa bed. I would highly recommend this Ashley Store and Braylon!
Unbelievable quality & service. Angela was especially helpful!! Absolutely beautiful showroom! There is No comparison ! You will see No cheap particle board! But you will see quality for price. Angela helped us stay with the budget with durable Long lasting furniture. I also bought the most beautiful bedspread I’ve ever seen. Love this place.! Luxurious, affordable furnishings from unusual lamps , Gorgeous bedding and sturdy, solid furniture with elegance and style. Thank you Ashley furniture..Cecile Craft
Ask for Mo. He was extremely knowledgeable! He was very helpful making buying furniture a pleasure!
Salesperson worked with us until we found what we were looking for.
My visit at Ashley furniture was great. Being a first time customer and the assistance of Donna Sue and her experience and knowledge made shopping easy.
I just recently had an amazing young woman Angela who helped with substituting furniture I had chosen which was no longer in stock. She was wonderful with solving all my many problems today. Thank you Angela for all that you do. You deserve a raise. One Happy Customer Belyndia Floyd
We were in the market for a new dining room table and chairs. The Tyler Ashley store had a great selection of dining room tables, as well as other furniture for your house. Our salesperson, Amy Mooney was awesome. She showed us several tables, and also made several suggestions to make sure that we found exactly what we were looking for. If you’re in the market for new furniture, head down to Ashley furniture, and be sure to ask for Amy. We were very satisfied with the price and whole process of purchasing our new dining room table and chairs.
Nick the sales representative was totally awesome. Followed by Holly the manager. They were both helpful all the way through the process. Ask for Nick and Holly by name for stupendous service!
Nick was very helpful and we found the perfect bed for our new home!
things went smooth and mr. russell was great
Mrs Amy make my day she help me to found my coach I want!! I’m so happy buy my stuff in Ashley always got good sales!! 😃
Great experience with perfect help! We were very pleased and impressed!
This was the easiest purchase i think I’ve ever made! The staff were kind, and their service was top notch. I will be going back!
Braylen did a fantastic job helping us pick our new Tempur Pedic mattress today! He gave us a great deal and made sure we were set up for free delivery! Thanks Braylen!!
The rep at Ashley's furniture was awesome didn't try be that annoying sale man nice guy his name is Nick he was all about what I wanted and not trying to up sale me I am ery pleased with the services I would buy from them again
I’m a bit upset your office rescheduled delivery to Saturday instead of tomorrow! If out of town deliveries are only scheduled on Saturdays why aren’t your sales team informed? Geretha Zea
Angela was very professional, knowledgeable, helpful , and friendly ! She was near if I needed her but not pushy!
Amy helped me find everything that I wanted and in the price range that I wanted.
We were very pleased with everything. We went in about 15 minutes before close just to look real quick. John stayed until 10 pm and got us a great price on a bedroom set. Great service and product. Highly recommend.
We had a great experience looking for our new couch! Nick was so patient with us as we came in 3 separate times to measure & re-measure & think over exactly what we wanted. We are looking forward to having it delivered!
I received great service at Ashley’s. Was greeted upon arrival and was helped by a gentleman name Mo! He was awesome. He wasn’t pushy at all. He gave us space to shop and if and when we needed him he was available. He made my purchase experience a great one.
It was wonderful. Amy was terrific . I will be back because of her and your beautiful things.
Mr. Mike is definetly one of a kind. Enjoyed every bit of my experience because of him.
Excellent sales lady. Very helpful.
Awesome easy shopping experience. Found exactly what I wanted.
Sales Associate Amy was Fantastic to work with - made our shopping experience, very enjoyable, and exceeded our expectations
Angela was incredibly helpful, friendly and professional. Great selection available for quick delivery.
I am beyond happy with the service Amy provided me and my husband. We went in thinking we would only be able to get a couch and left with our dream furniture with the price we wanted! Definitely will recommend our friends and family to the Tyler location! Thanks Amy ❤️
Very informative, took time to listen and truly assisted us in finding what we needed.
My experience was very good, Mike Campbell was easy to work with. He was sure to have everything lined up and ready to process.
Great experience and conversation with Donna Sue. She made our experience smooth sailing plus she was very informative. I would recommend her to anyone that walks through the door of Ashley’s Furniture!!! Thank you guys so much.
We just bought living room furniture. We were greeted by Justin. He welcomed us and let us browse around looking at all that was available. He checked on is just to see if we had questions. We never felt pressured to buy anything. He helped us with our questions as well as look for end tables that would go with the couches. He helped us see if the recliner would go with the couches. Another associate from the mattress department even joined in on our search for end tables. Even though we didn’t find the tables we bought the couches and recliner at a great price. We can’t wait for our furniture to be delivered. Thank you Justin.
Awesome experience & great service
Donna was very professional and helpful, and on her birthday, no less!
Great selection of what we were looking for, and great prices too. Our salesman, Mo, was very patient and accommodating. I don't remember the store managers name, but she was very helpful as well. Would highly recommend Ashley Furniture...ask for Mo!
It was great...no high pressure sales. Amy was super helpful...answered my questions, and was great overall. Would definitely tell others about my experience..
The salesman was awesome, i would highly recommend this star,they will go out of their way to help you
Amy was extremely helpful and took amazing care of us. The whole process of looking around the store to purchasing went smoothly. The furniture and rug we bought are great quality and look great.
I had great help from Amy!
Mo was great!!! Thanks for the help!!!
Angela is helpful and pleasant. She answered all our questions and worked with us in making our purchase happen.
Sales Associate Amy Mooney was so helpful from the minute we walked in the door. Very knowledgeable and accommodating. We purchased a bedroom suite from her and will ask for her again on any future purchases.
Great experience!
Mo was awesome. Not pushy! Very helpful and patient
Mo was a great salesman and was very patient. We were unsure about the sectional we wanted and he helped us out with honest reviews and opinions!
It was very easy and simple. Helped going in and discussing what I need. Very helpful.
I came in with a lot of questions, Angela Donahue was absolutely amazing. She explained all options very clearly. Made me feel very welcomed and taken care of. Purchased a cap king bedroom set and dinning room set. Highly recommend this location and ask for Angela.
Nick was fabulous, very patient and fun. He helped to make our experience the best possible.
Moe was an amazing help with helping me order my new living room set. He made it painless as possible. We will definitely be back.
Efficient with my time. Amy helped me find exactly what I was looking for
Our sales associate was super knowledgeable & very friendly. No pressure & spent lots of time with us.
Angela was great! She greeted us as soon as we walked in the door and pointed us in the direction we needed but then gave us space to shop and make a decision on our purchase with no pressure would recommend her 10/10.
Great people, very helpful.
Great staff. Amy worked with us and solved an issue we had with another store and saved us money. Should have gone here first
Great experience, Amy was awesome!!
Felt at home and welcoming from Angela Donahue!!!
Great selection and staff!
They delivered my couch upside down without legs.
Attitude and knowledge of sales lady was great ! We shopped around but the choices were much better at Ashley's. Will shop there in the future.
Amy Mooney was fantastic! She was very patient, listened to what we were thinking and made very good suggestions!
Awesome people, very helpful
Sales rep was very nice and extremely helpful looking forward to my furniture arrival
Amy was very informative and helped us pick out the perfect living room furniture. We will definitely be back.
Helpful. Pleasant atmosphere A pleasure to shop there. No pressure
Sales person was excellent! We found exactly what we wanted and a for a reasonable price!
I always find what I need at Ashley’s. Robert Garvin gives us top notch customer service.
Working with Amy, at the Tyler location, was awesome. She was personable but gave me time to browse without being pushy. I’m very happy with the service at Ashley Furniture in Tyler, TX.
Donna was a very professional sales lady very patient and answered all my questions would use her again
I spoke with Mike at the Tyler location and his service was above my expectations. He found the furniture that I was searching for and scheduled the delivery. He called back multiple times to assist me and answer questions. Mike is a real asset in your sales force.
Super helpful and not pushy!
Donna was so helpful and helped us find the right piece of furniture for our home!
Service was excellent; staff friendly and professional.
Purchased a couch a year ago and purchased the protection plan. They tell you it will cover damage for 5 years and all you need to do is call and get your item replaced. I had to call the warranty and they have denied my claim and now have to live with a damaged product that I can't sit on anymore. Called the store to discuss dissatisfaction and they say they have a 1 year warranty after purchase and then it is on the warranty company. We'll I am 10 days past the 1 year and denied by company when I payed over $500 for plan. Now I have an unusable couch that no one cares about because it isn't their problem.
Everyone was knowledgeable, spoke with kindness. We laughed, it was a very comfortable relaxing experience.It was also quick to pay, sign and leave. Can't wait for my furniture to arrive
Great Service
Justin was a pleasure to deal with....... we would definitely go back again.
I was greeted and helped with what I was looking for as soon as I walked. Very professional and friendly staff. I will ALWAYS shop Ashley's.
When I first walked into the store, there were several employees standing at the front. I walked up to the older lady in the red shirt to ask about a particular bed. I told her that I had seen the bed at another location and that I looked it up online. She stated, “The internet doesn’t know what we have in the store.” When she could not find the bed online she told me that they did not sell the item. Therefore, I ended up walking around the store to see if I could find it myself because she did not seem like she wanted to assist me. As I was walking around, Mark came up to me and asked if he could help me find anything. He went above and beyond to help me purchase the furniture that I was looking for. Because of his excellent customer service I am leaving 4 stars. I would have left 5 stars, but I do not think that the manager should have to stop what they are doing to assist customers when there were atleast 3 employees standing around not doing anything.
We've bought at this store before - both times overall great experience - clean organized business - we looked at other stores product - this store had what we liked and delivery time worked out.
First time buyers. Wonderful help and friendly people!!
Amy,was great worked to make sure I purchased what I needed THANKS
My husband and I went to Ashley to buy a king mattress and box spring set and a bed frame. As soon as we walked in, Donna came right over and asked how she could help. We looked at mattresses and she answered the questions we had. We bought everything we came for and we enjoyed talking to Donna. Everything will be delivered exactly when we hoped it would.
Amy at Ashley Furniture was great. I knew what I needed and was in and out in no time - with exactly what I needed for a great price!
Great service from this store everytime I go there!! Ask for Mo, he's the best!!
Great customer interaction and wonderful service. Very nice furniture throughout! Thanks for my new Living Room set.
Amy was a pleasure to work with!
The sales group were great but had issues with the delivery
Donna was fantastic. Great selection. Great pricing. Will use again for future needs.
Love that place and really like their furnitures. Glad I being member with Ashley’s since first time I purchased my bedroom set.
Every step of the experience has been a pleasure! Everyone was very courteous and friendly. Justin did a phenomenal job helping us get our beautiful new couch! From picking it out, to getting us through the paperwork and payment. Also, Ashley Furniture does price match!! I believe the communication both in person and electronically made me feel like I was a valued customer!! As if I was the sole customer for the month.. although that’s not the case haha 😂 I’m extremely satisfied with the experience and would give 10 stars if I could! Our delivery driver Marshal and his coworker were very polite and did a great job setting up our new couch! It is truly stunning!!!!
I’m giving 5 stars to the gentleman that helped us. I believe his name was Morgan and he did GREAT! He was not pushy, did his best to get us the best deal (which was better than we expected) and was friendly and knowledgeable. Great service!
Morgan helped us and he was terrific!! He was so helpful and pleasant! Make sure you ask for him. You won’t be disappointed!
Jimmy had lots patience with us, kept showing us things and answering all our questions.
Great experience and staff
We attempted to purchase a sectional with the Longview store and were met with terrible customer service. We contacted the Tyler store and Mike was amazing, he got us the sofa we wanted and for a great price! Would 100% recommend!
Went to Ashley's for several rooms of furniture and greeted at the door by Mike Campbell. Mike has a great personality. He is knowledgeable & easy to work with through this process. Hoping everything is perfect when furniture delivers on Friday!
It's friendly and nice
The salesman was friendly and very helpful helping us place our order and get a great deal.
Mark was very helpful in helping me choose a mattress and base! He was very patient with my numerous questions and concerns!
Donna Sue, our sales associate, was super helpful and not pushy at all. Her product knowledge helped us make a more informed decision regarding which type of reclining sofa we wanted to purchase. The purchase process was quick and easy. We have received timely text messages today regarding scheduled delivery. It is nice to plan without any surprises. I loved being able to track the delivery truck and when they would arrive. The two guys who delivered the sofa were very nice and professional.
Easiest mattress purchase ever with a very knowledgeable salesperson who helped me pick the perfect one for me! Thank you Amy!
Quick and easy sales guys.
Staff was very friendly and helpful and was able to find great financing options!
Robert was great!
Was greeted with friendliness! Mo was very helpful and patient with me picking out my furniture! No pushy at all! I highly recommend going to see Mo in Tyler for your next furniture purchase!
Moe was very helpful and nice.
The associate Amy Mooney that helped me was fantastic! She was friendly, knowledgable and extremely helpful. Once I decided whi wanted she had the sale completed very quick. Couldn't have asked for a better experience. I will be back!
Always super helpful in finding what we need!
Extremely satisfied
Service was outstanding from the very beginning. Our salesman Nick at the location on South Broadway in Tyler tx, was over the top not only professional but personable and made the whole buying experience worth every second. Please don’t ever lose him and I hope he never loses his customer service because that’s who everyone should learn from. Then on top of that the delivery and installation crew were so friendly fast and did a fantastic job. They were in and out in 15 minutes or less and we had a whole new bedroom set! Thank you again for the great service we won’t be buying from anywhere else.
Amy was a FANTASTIC person to work with on pricing of our two sofas and coffee table. She is a huge asset to this company and I hope everyone who goes to the Tyler,TX location gets the privilege of working with her!
Sales person was great. Save me a lot of money. Got what I wanted at a great price.
Sales Team was great!!!
Everyone was very amicable in our dealings with them .
I worked with Donna today, she helped me purchase a mattress, pillows, and accessories. She was absolutely wonderful, patient and helpful.
I purchased a mattress and the gentleman that assisted me was very knowledgeable and professional.
Salesperson was great. Not pushy but was there to assist me. She was very patient with me.
Holly and Justin were the absolute BEST!!!
Mike and Hollie were awesome to work with! Took good care of us and they were very friendly.
We had an amazing sales rep, that went above and beyond to help us find the right mattress. We also have gotten a couch and recliner from Ashley’s and are very pleased overall!!
Bought a couple of dressers. Think one of the sales people was new,he kept messing up our order. But it all got done right & then some.Overall it was all good. Items was delivered,one of them had corner broke off. But called & they r going to replace it..Love our dressers,well made.Definently will buy from them again.
I love it everything is perfect
Donna was fantastic!
Salesman Morgan Towell was super nice and very helpful in our purchase.
On October 11, 2023 we were Looking for a specific table/cabinet. Sales associate was patient and showed us several units and just as we were ready to call the battle, we found one that should work very well. We ordered it and paid for it and asked if they could hold it and was told no problem. Called to have delivered only to be told they inadvertently sold ours and would have to order another one. That took several weeks. Was called regarding delivery and were then informed that this one was now damaged and they would need to order another one and it would be several weeks. This same unit was now on sale for hundreds less and included the fau fire-place heating unit for their Presidents day sale. They did not even offer to match that price but said ours was now available. Our unit was delivered finally on Tuesday, March 19th, 2024. More than 5 months later. Needless to say, regardless of any price savings or promises made, I will NEVER refer anyone to Ashley for anything.
Great experience!
Easy shopping. Really liked that no one was constantly over your shoulder. Ordering was easy with delivery. Friendly people and nice atmosphere.
Donna Sue is always amazing and never disappoints! She was able to pretty closely match a discontinued set with something really close and is just always a fun person to deal with! Thank you for still being there!!
Courteous, knowledgeable salesman showed me options to my questions and was never trying to force me to make a decision.
Nick was very helpful in getting prices for a couple of things. After deciding, checking out was very quick and efficient.
Amy was great and patient. We love Ashley Furniture, we’re repeat customers.
Good experience.
There are two things I would like to brag on. First one being Ms. Donna Sue. Ms Donna was everything you want to see in a sales rep. She’s knowledgeable, professional, and friendly. Despite having a broken toe she walked me through the process of selecting the perfect recliner. 5 stars for Ms. Donna. Secondly, my recliner is perfect! Great price and comfortable.
Friendly service!
Consistently great service over the years.
Large selection to choose from. Friendly and helpful sales associate.
Nick was great!! Ask for him when you come in. Definitely got me the right pillow needed and helped with our mattress choices.
Allowed to shop freely, no pressure. The salesman was kind and professional.
Robert was awesome! He was very knowledgable and answered all of my questions. I got a great deal and I can’t wait for my beautiful sofa to be delivered. Very satisfied.
DO NOT BUY FROM ASHLEY!!!Several days ago, we went to Ashley Furniture in Longview and paid 936.34 for a recliner.First, the sales staff at the store were indifferent. We said that we wanted a leather manual recliner. The salesman, ROB MARIS, seemed befuddled and then said that he "didn't think" they had a leather manual recliner. We then looked for ourselves with no assistance from the sales staff and a manual leather recliner on the floor.We then paid in full for the recliner - plus $99 for "WHITEGLOVE PREMIUM HOME DELIVERY."It was to be delivered today and we lost a day's pay to stay home for the delivery - but then we got notified that the delivery driver could not find our house, so he just skipped our delivery.We tried to call the Longview store, but it seems that customers cannot call and talk to anyone at the store. Instead, we were subjected to several options on the phone, which eventually connected with some "Customer Service" person who was apparently in the Philippines or some other Asian country. When we asked how we could talk to the Longview store directly, she hung up on us!Tomorrow, we are going to the Longview store and demand a refund. We will purchase from Haverty's which is what we should have done in the first place!BUYER BEWARE! DO NOT DO BUSINESS WITH ASHLEY FURNITURE/ASHLEY HOME CENTERS!
Friendly staff, great service, and quality furniture.
Found exactly what we were looking for and our sales rep was amazing. He made it quick and gave all the information needed plus more.
Quick, easy and pleased with results
Hollie was amazing! She even helped by sending pictures for options when I got home. I am adding to the review because I also got help from Amy on this house. She truly went above and beyond. She’s got a gift for listening and then finding what you didn’t even know you wanted. 😊
Customer service was spectacular.
Twice I've shopped here in the past few years, once an entire bedroom set and this time a loveseat. Both times they delivered regardless of the difficulties involved in my unique & tiny home. That being said both times they had in stock the exact items I was looking for. Salesman was very knowledgeable and helpful. Will shop here in the future.
Donna Davis is the best!
Great sale and great product and service Mo is very good
Very pleasant salesman !!
A very courteous, knowledgeable, and professional salesperson. An enjoyable experience!!!
Great salesman, Justin Thompson. Courteous, knowledgeable, will ask for him when we need something else
Donna was our furnishing specialist and she was great!
Loved that no one constantly bothered me while I chose my furniture. Amy was quick and efficient during my checkout. Always a great experience at the Tyler store.
The salesman Justin was great to work with, he did everything he could to save us some $$. I highly recommend that you ask for him.
We knew what we wanted. Salesman was friendly and very helpful.
Friendly employees. Mike helped us and gave us a great deal on the furniture we bought. Quick and painless experience!
Amy was amazing. Very helpful and made the whole process a breeze.
Amy was very professional and made my purchase so easy! Great experience with Ashley Furniture!
Mo was outstanding. He’s been very patient and extremely helpful. One of our best furniture-buying experiences in awhile!!
Love the selection and the people. Justin Thomison was very nice, very informative, and very helpful. Can't wait for our new furniture to be delivered. Thanks for making it such an awesome experience .
Amy was a great and helped us get exactly what we wanted. Thank you!
We love Ashley. The only place we shop for furniture. Great prices and products. And even better is the customer service. Justin was very nice and helpful. Top notch. That's why we only shop at Ashley.
Justin was very friendly and knowledgeable.
Went in today looking for a new couch Amy helped us and was phenomenal. She helped me buy a couch that would work for my family and still have that elegant look I wanted. She was very knowledgeable about her inventory and what would hold up to my crazy household of kids and dogs. I have never bought a couch as easy as I did with Amy. We will definitely be back for more.
Donna was extremely helpful. She just needs a faster computer. The transaction took too long.
Wide variety, good quality furniture. Some built for large homes. Friendly, very helpful employees. Wide variety.
Customer service sucks.. not friendly, there are one or 2 that knows how to make a customer feel welcomed but the rest including Managers are rude.
Andrew was very helpful and personable! Thank you to the team at Ashley for helping us pick out the right mattress for our family!
Wonderful experience. Everything was explained in detail. I liked that there were multiple financing options. Quality of the bedroom suite I choose was well built. Ro top it of I worked with a fantastic sales person. I will be returning.
Great customer service from Robert, very helpful guy!
Justin was very knowledgeable about the merchandise. He was also very patient and helpful as I tried to decide on tables and lamps to purchase to go with the loving room set I was purchasing. He made the entire process stress free and enjoyable. I will definitely return to Ashley for future furniture needs.
Went in for some furniture for the studio apartment. Amy helped us find the perfect sofa sleeper and bench style table. Great experience.
Price
Great selection, finance plan and great sales team. Andrew Cole was the best. Made the buying process easy. Very knowledgeable about products. I’ll buy from him again!
The folks at Ashley Furniture made us feel at ease with our decision making. Amy was patient and extremely knowledgeable.
My salesman was Robert, and he did an awesome job. Although I was on another phone, he still had time and took time to work with me. Without rushing.
Great
Staff was great to work with. Very knowledgeable about the chairs we were interested in and gave us time and space to talk about our needs. Robert and David both did a great job and ensured our purchase went smoothly. Looking forward to future visits and purchases from the Tyler Location.
We were acknowledged right as we walked in, he made sure if we needed any help he would be on stand by. Andrew was very nice and approachable.
Justin was great in helping me find exactly what I wanted! And getting the full delivery is a must!! Will be back for sure!
Andrew was the best! He was more then helpful. I will be going back to Ashley store because of him. They also have a great collection of furniture.
Oh my goodness! This store has very nice furniture everything we need for the house.
Great salesman cuz he left me alone. No pressure. Then very helpful!
Andrew was very helpful and patient as I decided what I wanted
All of the associates were very attentive and patient. We asked a lot of questions and never felt pressured. Great shopping and buying experience.
Very friendly, patient and attentive. Moe was very helpful and professional. Thank you!
Tyler, Ashley’s was great to do business with
Casey was very helpful and my daughter chatted with another representative that gave us great insight for the area. Very helpful as we are new to Texas.
An amazing experience..no hassles just wanted to thank Casey Duck for a hassle free experience
We are so grateful and proud of the new beautiful furniture me and my family got. And thanks to Mr. Robert for his patiences and understanding of us not knowing what to get, but he was so helpful. Definitely will come back when o need more furniture!
Very helpful and gave honest answers with all questions we had.
Our visit to Ashley furniture was very pleasant! Our sales associate ( Amy ) was fun and professional! She helped me with finding a kitchen table and also helped me with purchasing a new mattress. The store was clean as well! I would definitely come back for furniture purchases!
Donna was very helpful and made the process Wonderful.
Went to Ashley today and was helped by Andrew and Store manager David. They went above and beyond to help my husband and I with an adjustable bed and mattresses. Highly recommend them, our thanks to both of them.
Great customer service and fast attention.
I went into Ashley Furniture today looking for a sectional couch. Within a minute, Micah came and asked me what I was looking for and took me through different ways I could arrange and purchase different couches. I ended up getting a giant love seat and matching couch today. Micah did a great job and was very informative. Extremely happy with Ashley Furniture Store and the employees!!
Always friendly & helpful. I buy all my furniture from them. Good quality.
Very professional experience and I would recommend to anyone Thanks
Great service!
We walked in not expecting to make a purchase. Amy listened to our needs and made what seemed improbable possible. Thank you for truly helping us, our purchase of your bed will truly make a difference in our quality of life.
Fast customer service very,knew what they were selling inside and out we will definitely be coming back
Our sales representative, Mike Campbell, was wonderful. He listened to our needs and found us the perfect furniture.
Casey did an excellent job at making this easiest transaction ever!!
Angela was absolutely wonderful, friendly and knowledgeable. She was so patient with me as I tried to make my mind up. I think I spent more than I intended to.. lol. The store was full of beautiful furniture. I will definitely go back! Thanks Angela Ashley Furniture Tyler, Texas
This Has not been a good experience at all!!! Paid for my furniture all at once. I still haven’t had anyone setup a delivery date. I have spoke with manager, but no delivery person have called.
The experience at the store was very very good. But the next day when we’re trying to ask questions about the furniture and the prices. We have called eight times and have not heard back from the store yet.
Micah sold me a swivel chase chair. Micah had great customer service!!
Amy was our sales person she was fantastic. The only complaint I have is I ordered 2 love seats delivery was doubled to $449.99 to deliver both love seat to my Whitehouse home and set up. Deliver charge is apparently for 1 piece of furniture $249.99. But since I had 2 pieces the charge ballooned to $449.99. That amount was more than I was will to pay. They did reduce my delivery charge to $249.99 for both pieces.
The store has awful delivery service. Not dependable at all. We ordered a power reclining sofa and a reclining chair last week online and they sent an email saying it would be delivered on June 9th. No time window or anything. So two days ago we got rid of our old stuff and only one small sofa for everyone to sit on with me on the floor for 2 days. Today June 9th we heard nothing and nothing has been delivered. We tried calling and couldn't get anyone. At least give a time window and if you can't make it then send an email so people don't waste a perfectly good day waiting for it. It's like getting stood up. It's sux to be ready and no one shows up. Here it is Saturday morning June 10th and still no furniture. Minus 2 stars because of delivery service. If we don't have furniture today by the end of the day it will be Minus 2 more. June 11th and still no furniture. Maybe have a back up plan when everything goes wrong. I can't believe that people hasn't figured out yet that online systems are not always dependable. Having a backup plan is always a good idea. June 12th and still no furniture 😢 June 13th and still no furniture. My husband has already been to the store and has reordered. The point is I still am sitting on the floor! June 14th and still no furniture 😡. June 15th and still no furniture. I emailed the address given in the response and my husband called the store and no response. I don't even think they have put our order in. I am working on my husband going somewhere else but he is insisted on giving them a chance. I will never recommend or do business with Ashley furniture again. If they would just let us know something today or get our stuff here today I would delete this review. I'm done with this store I finally talked my my husband into going somewhere else. I've never had this kind of problem buying furniture before and will never recommend or shop here again.
Friendly, knowledgeable staff.
Beautiful furniture, well placed. Sales team did not pressure me at all. Great prices and a lot found in the clearance section!
Amy was wonderful. The whole experience of shopping for and funding beautiful furniture was pleasant, easy, and no pressure. I highly reccomend Ashley for making a house a home.
Great experience!! I love how attentive they are to customers!
Andrew was top notch salesman.Kind caring not pushy.Nice shopping experience.Gave him a ten.Thanks
I was pleased with the service however I was told that the table was discounted but I paid the price on the internet
Micah went above and beyond to ensure I got the couch I wanted with the payments that were right for my budget. Thank you, Micah! I can't wait for my new couch to arrive!!
Angela was really helpful, friendly, explained everything and gave us a really good deal!
Ms.Amy was amazing with knowledge and being helpful with all parts of the buying experience. Will be doing more business in the future hope it's with my same sales lady !!!!!
It was very good i will b back again
Ashley is now my GO-TO furniture store! Great salesman (Andrew), great furniture and accessories selection, great prices!
We were helped by Amy and she was so amazing! She took great care of us, and really worked with us to find the perfect match for our home. I would definitely come back to her for any of my furniture needs.
Our sales agent, Amy, was so wonderful! Helpful and patient. The inventory at this store is very good. Great overall experience!
Nice furniture helpful staff
Great 👍 customer service Mike was very helpful
Very friendly and helpful.
David in the Tyler Ashley’s office was fantastic. I had an issue with a purchase and he resolved it the same day.
It was fast an easy, and Braylon our salesman ( in Tyler) was great and so helpful.quick and easy and exactly what I wanted to buy…
Good selection and prices. Courteous and timely delivery drivers. Very happy
I purchased a rocker recliner chair on Saturday May 13, it was delivered May 17, today I tried to return chair to ASHLEY due to damage and chair will not lock into recline position. ASHLEY refused to refund my money and will not take chair back. I have spent over 2 hours on the phone with customer service, corporate headquarters and EVERY OFFSHORE representative Ashley Furniture has to offer with zero satisfaction on my end. It appears this company does not care at all about customer satisfaction. Over past 5 years we have bought thousands of dollars worth of furniture from ASHLEY!!! NEVER EVER AGAIN, so help me Todd!I WANT A REFUND...
(Translated by Google) Very good service from the staff. (Original) Muy buen servicio por parte del personal.
Terrible customer service after sale.Recliner broke less than a month after I bought it.They said my cat is too large and Brooke the arms.I do not own a lion.
It was a great experience. Andrew was very helpful & informative. Dave the manager was great also.
In and out and a great deal!
Marcus and Carl were wonderful! They were very friendly and conscientious! I would highly recommend!!
As always Ashley Furniture in Tyler afforded a wonderful experience with highest quality products. Their customer service is truly topnotch and Mo who assisted me was super! Ashley shall continue to be my first choice in buying furniture and accessories.
We were helped by Donna at Ashley’s in Tyler, TX and she was extremely helpful and made sure we got our new furniture covered with their awesome protection plan! The staff was very helpful and accommodating as well. Would highly recommend Donna at Ashley’s for your next furniture purchase.
Accommodating, friendly, professional, patient, and accurate unchanging details concerning price discussed on phone to price of final transaction
Amy was great to work with and the entire transaction was quick and easy
Very knowledgeable and extremely helpful with purchase of a new mattress. Thank you
We purchased a dining table and chairs from the Ashley Furniture store at the Tyler location. Everyone we met was so helpful and the store had a great selection to choose from.
The girl who has approached me was so nice and helpful I am really happy to do a business with Thank you.
Very polite. Professional. Courteous. Knowledgeable ! Loved them all
Absolutely best furniture we've ever had. Love it
Mo was awesome- very patient and willing to work with me. Great experience!
Everything came out good bigger than we expected but love it
Wry quick and easy great service
Ashley Furniture in Tyler Tx was great. Very attentive the made sure I was in love with each piece I picked out. I was most excited to find the right mattress for me. I will be purchasing more in the future.
We’ve made two purchases from Ashley and both experiences were very good. The salesperson and delivery guys were efficient and able to answer all of our questions. Sales were low to no pressure.
Angelo was very helpful and thorough in helping me find a dining room table that would fit my needs.
Andrew was great! Worked hard to get us exactly what we wanted! We had a wonderful experience at Ashley. Super excited to get our new furniture!
Fabulous customer service. Had an ongoing issue with the store in Nacogdoches so went to the Tyler store and they absolutely hooked me up!! Cant wait for the new furniture 😍😍😍
Good customer service order the item I was looking for in quick and processed it thank for your service
Love our Tyler Ashley store. The store is bright, nicely decorated and plenty of items from which to choose. Comfortable to walk around and browse while waiting on Donna Davis to finish with her clients. Other sales personnel were accommodating and friendly by asking if they could help me while waiting. Was disappointed to hear that Mike Campbell was no longer there, as he was an awesome salesman also. Great experience this time as always.
Extremely helpfull, and knowledgible. Willing to do everything to help me and give me a great deal. Will shop with the Tyler store again in the future!
We're very helpful and nice and price was reasonable.
Amy Mooney was very helpful, she gave us a good deal. She also facilitated the whole process!
Very easy and fast. No pressure but helpful.
The salesman was perfect. He listened and didn’t try to get as much money as he could out of me like the other 3 stores I went into before Ashley’s.
Very enjoyable and satisfying experience. Amy was outstanding!!
Poor communication process and customer service skills were lacking. I had to go 2 weeks in a row to get something resolved on a parts issue.
Great place worked with us to get exactly what we needed.
We had a very good experience shopping at Ashley Furniture again. Our salesman was very kind and professional and was not pushy. Best deal in town.
I was looking for a chair for my desk, but not an office chair. I scored an amazing deal in the clearance room. The employees were friendly but not overbearing at all.
Mo the sales representative was very helpful and attentive to my needs and derected to what I needed.
Highly recommended 👌Go see Casey for any of your furniture needs!
Angela was a great help and I got just what I was looking for.
Micah Reed was very helpful and informative. Micah listened to our wants and needs and directed us to the furniture we were interested in. And after listening to our comments about the styles and colors we found our new living room and dining room furniture. And He got us a great deal on pricing, insurance, and delivery schedule to fit our schedule.
This was the worst experience I have ever had. They reschedule my delivery 5 different times. I will no longer do business with Ashley in tyler all my business will go to Ashley here in longview
My wife and I went to the showroom, so she could actually show me what she found online. Hopefully to get a even better deal. However that could not have been further from the truth. Not only did the employee have to go online to order, but it was not available in the showroom for us to see. The price online was considerably lower, more than $125. With zero shipping cost. We drove 75 miles, to see nothing. The sales person , did what myself or my wife could have done online. Without us wasting half of our day. The savings online, would have been more than $ 240 cause of the cost of shipping. Very disappointed
Thanks for providing a great shopping experience. You made a new customer... and don't worry... I will be a repeat customer! Friendly, knowledgeable and customer service oriented!
Amy was very helpful during our search for a dining room set!
Great customer service!
Over priced.
Amy was very helpful and listened to what we wanted and stayed within our budget.
Before I can tell you about our experience with Ashley Home Store, I must first tell you a little bit about me! I’m sometimes difficult to work with, I have squirrel moments, very analytical, and costumer service is very important to me. I believe customer service and the experience that great employees bring to the table will make or break a business! I also don’t write reviews very often! With that said, 100% ask for AMY MOONEY, when you visit Ashley Home Store in Tyler Tx!!! My wife and I visited just about every furniture store in Tyler and hands down we enjoyed our time the most with Ashley Home Store. We 100% contribute that to Amy’s assistance!! She was very kind, patient, joyful, very professional, and took all the time in the world on several occasions going over products with us. She was very knowledgeable about her products and inventory and was able to answer all of our tedious questions all the way down to warranty coverage!! You could tell that she wasn’t only good at her job but that she enjoys it, which amplified our experience! She took interest in looking at pictures of our home to help us pick out the perfect furniture for the space! We looking forward to working with her in the future!!! - The Mahaffey’s
DONT SHOP HERE!! Horrible. was lied to over the phone. Drove over a hr to get to the store and the guy I spoke w sev times was not there; of course. Wldnt honor their website ad. Said that was a corporate deal and they were a franchise. Then told me they would give me the protection plan half price then they didn’t then said I cldnt pick up Two sofas they had to be delivered another 159.99. They are horrible to work with they will lie just to get you in the store.
Mo was the best. He helped me and my family get what we wanted highly recommended
Rude Sales personnel
Fast, easy, the best service. In, ordered, and out.
Do not be fooled with how nice or heavy the furniture is. It's junk I bought 2 bedroom suites from this location. Besides the fact that the delivery took 6 months to long everything was ok. Then we started noticing that the finish on the bed and night stands were chipping. This was 6 months after the furniture showed up. I call the store and was supposed to have a service rep contact me. They never did. My living room furniture came from havertys. I have not had one single problem out of those pieces. The price of the furniture I bought from Ashley's was about the same as bedroom suites from havertys. Do yourself a favor and buy from a more quality dealer that will back there product.
We purchased two sofas and a leather recliner loveseat on 2/20/23. We scheduled delivery for 03/21/23 and that date was confirmed by the shipping department around 03/08/23. We got a text confirmation for 3/22/23 before 2pm. Today, 3/21/23 we received a text message moving our delivery to 3/24/23 or two weeks later. We removed the old furniture expecting delivery on the 22 which required a change in our schedule for the second time! Now we are told that WE ARE REQUIRED TO CHANGE OUR SCHEDULE AGAIN! I will be canceling our $4,700+ order today and will never do or recommend Ashley furniture!
Have been wanting a Love seat, as I needed a smaller size "sofa" to fit in a special area. Oh, my! They had all kinds, popular colors, and allowed looking time without pressure selling. (Found it interesting the sales people walking around looking constantly at their cell phones. What??) Anyway, Michael E. came over, answered my questions, and we sat on several love seats to get the low down on style, sales price, warranty coverage, and availability. I went home to get specific measurements, and returned with an idea on what would be best. I felt I was treated fair, given good price, and will return if I have other needs. Positive experience!!
Micheal was patient and easy to work with. He answered all of our questions and added more information that really helped us make our decision. He didn’t pressure us and let me change my mind 5 times. Thankful we got to work with him.
This is our second visit to Ashley. I am very happy with the product selection and service. We were able to furnish our entire house without running around to multiple furniture stores. We will definitely be back.
Amy Mooney was amazing! We already knew exactly which dining table we wanted and she had us taken care of in @ 20 minutes. Great customer service, helpful and very nice. We will be returning to Amy for living room furniture very soon.
Angela was incredible. Great smile and easy to deal with, super knowledgeable and patient. Won’t be a mistake to see her
Amy was very helpful! I love the pieces I purchased!
Amy did an awesome job assisting me! I informed her of what I was looking for and she knew exactly what to show me. Walk out with a living room and bedroom set.
Robert Garvin was extremely helpful, the entire process was a breeze!
Great experience at Ashley’s today Mike Cambell did a wonderful job of helping us find a new sectional couch.
Amy was great. She worked with us until we found the right table that we needed. Thank you Amy for being our sales rep. Steve & Lisa Essex
Casey Duck was great. Everyone was pleasant and helpful.
Mike Campbell is great! He helped us find the right mattress for my daughter.
Donna was wonderful to work with! She let us meander and browse at our leisure and gave us our space but she was always right around the corner if we needed her. She also brought up a couple options that kept our budget in mind which was very appreciated. Check out was incredibly easy. We didn’t feel hassled or pressured at all to buy anything but I’m so glad we did :) definitely recommend!
Salesman was very knowledgeable and helped us pick out our furniture quickly. He knew each product and carefully listened to our needs. Great experience!
We had an excellent experience and appreciate the assistance from Amy Mooney
Our furniture was to be delivered early January. On the day of, I reached out because it never arrived for them to tell me I was supposed to check in 2 weeks prior, the first anyone had mentioned that. Then was told the next date for delivery was in 2 weeks, that turned out to be a lie, there were no deliveries that day. Then on the new delivery date(the third delivery date)I was told 9:30-12:30. It’s currently 1:15 while I’m typing this, I had to reach out at 12:30 for an update. They told me they’re running late. Something I should have been told earlier. No number to contact driver but rest assured my number has been added to the notes. I’ve worked for companies that use notes for at home customer service, they never get called because you don’t see the notes until you’re active on that job and headed to it. So if I do get a call, it might be 5 minutes til they’re here. All in all, has been the worst delivery and system I’ve ever experienced. Either they’re lying or they’re just idiots working behind the scenes. Regardless, I won’t ever buy from there again. 0/5 stars. Feels like they’re the suddenlink of furniture stores.
Great service!! Mike was easy to talk to & super nice!!
Super helpful customer service, friendly, informative and easy to work with. Casey helped me tremendously, go see him!
We were looking for a new couch Robert greater us no pressure, ended up with the same couch we had when we lived in California…
I went to the Ashley store in Tyler Tx to purchase a mattress and asked the sales person and the manager on duty about delivery. I explained that I only had Friday afternoons off. If they could guarantee me they would deliver on Friday for me I would make the purchase. The manager called the warehouse manager to make these arrangements. Once I got the guarantee I went ahead and bought the mattress. I was told that the next day someone would call to make arrangements for delivery. When I received that call I was told that they would not honor what the store manager guaranteed. The next day I went back to the store and asked for a refund. The sales guy that was helping (Mo) was very good to me and even tried again to get the warehouse to deliver on a Friday for me with still no luck so we proceeded with the refund. The next day I received another phone call from the warehouse to make arrangements again for delivery. No one knows what is going on between the store and their warehouse. #lost a sale. # lost a customer for life
Our sales rep "Mo" was great!
Great service!
Micah Reed was the Ashley sales rep who helped me with my purchase. The word that I would use to best describe the kind of assistance that Mr. Reed provided would be: "Godsent." While I was very interested in one of the clearance items, I still needed to be completely sure that I was making the right decision. I found Micah to be very genuine and very patient in allowing me to take all the time I needed to check and double check the item. My experience at Ashley was neither rushed nor was there any coercing on the part of Micah. He simply addressed my concerns with honesty and integrity, thus allowing me to make the best decision for myself. I am very grateful for the assistance that Mr Reed provided.
Amy was very friendly and helpful. She didn’t stalk us while we were there.
We were only window shopping, but the quality and selection got us! We shopped until we owned it. The service was great!!
Mike was awesome!! Definitely made the experience worth it! Ashley’s will be the only place I buy my stuff from.
Terrible Customer Service on the phone. Would not reccomend getting anything delivered through them.
Do not buy for here! They will tell you one thing and then then when it shows up wrong they can't help you and they are sorry, but they can't help. I paid over $680 for shipping (which I was not told) on a $5000 order and they forgot a bench on the order that was worth a couple hundred bucks so I called to complain about the missing piece and the shipping and they won't change the shipping and will sell me the bench for $140, but that all they can do! Ridiculously Bad Customer Service. We were a repeat customer too. I will not be going back. You lost a customer over a $200 bench!
I cannot express enough how helpful Amy Mooney was!! She was an excellent person to work with and really listened to our needs. She made this the most easy and memorable buying experience! YAY- we own our own furniture now :)))
Amy Moore made my purchase so easy and I’m not much of a shopper. I highly recommend Ashley and Amy Moore, at least at this point.
Great experience shopping and quick delivery. Love our new sectional!
Micah was extremely helpful, friendly and we left very happy about our purchase and all he did for us.
Very friendly staff and very helpful. Found exactly what I was looking for.
Excellent Customer Service
Amy is knowledgeable, personable and patient. We will definitely be back next time we need something.
Justin was awesome in helping us with our furniture order. We are very happy with the customer service he provided.
DEFINITELY RECOMMEND!!!!! Amy and David both were so kind and helpful! Definitely helped us find the PERFECT couch
Casey is wonderful to work with at Ashley. I’ve purchased several items, and the quality is excellent!
Good customer service and product.
Enjoy doing business w Ashley Homestore Furniture in Tyler, Tx. All of the furnishing specialists and office staff do a great job! I recommend Justin for all your furniture needs!
Great service. They never get impatient as you want to look at everything and change your mind a million times. They treat you like a friend.
We bought a dining set online. Unfortunately, the chairs didn't work for me. Ashley allowed us to donate them to a local charity rather then taking them apart and paying return shipping!!
I hope this review will let other people know to research this specific Ashley's before going there, We had an awesome experience with an Ashley's in the past not so this time. 1st of all, they are not affiliated with Ashley's national corporate office. 2nd we spent hours there picking out our furniture and as we were leaving the store were told our furniture was 3 to 5 weeks out. Then they brought An armless chair that did not match ,when they finally got it here 2 months later, They damaged my wife's brand new floor. and try to put it off on the delivery company instead of taking responsibility. Quick summary, they totally mislead you, their customer service is terrible, I was so fed up I told my wife to go to the store and just return the couches, they told her we signed a no return policy so watch every little thing you initial. if you want them to bring you a damaged piece of furniture and refurbish it in your house right in front of you instead of bringing you a new piece of furniture.. that's what you'll get, And their corporate office for this store is a joke. Please just be aware of who you're doing business with.. I could go on and on about Ashley's in Tyler Tx, but I'll just say this.. we will never use them again.. Ps I wish I was more computer literate, I would leave pictures of the armless chair they 1st brought and the damage to my wife's floor.. God-bless and everyone be aware Sincerely; William Porter extremely disappointed customer.
Amy is fantastic, appreciated that I knew exactly what I wanted and went above and beyond just an hour before closing time. Definitely recommend seeking her out!
Angela was very nice highly recommended going to see her.
Please save yourself time and money and NEVER buy anything from here. you will 9/10 times NEVER get your stuff. There are so many other furniture places in Tyler that would love to value your business. Ashleys is not it.
Went in, got exactly what I was there for and was assured the best price.
Easy to shop and painless transaction. Good crew to work with.
The Ashley Store in Tyler will now be my go-to store. Mo was a lot of help, got us taken care of quickly and painlessly. Great experience.
The husband and I came in looking for a love seat recliner for our camper and Justin Thomason was very kind and did not push us on a decision and let us look around on our own without him hovering! I have had times where I go in and leave due to the sales rep being too pushy! We will definetly go back to him for our future needs!
Casey Duck greeted us promptly on our arrival. He was helpful and knowledgeable. The staff was polite and friendly. The store was clean and attractive.
Mike was great to work with very Friendly and professional. We Love the furniture we picked out and are really looking forward to getting it in our new Home!
Donna Sue gave us excellent treatment! She was patient, kind and knowledgeable. We received first class assistance with choosing our furniture and fixtures.
Very attentive with out stalking. They made sure we knew they were available to answer any questions but allowed the freedom and privacy to openly discuss our choices, options and decisions. Great quality and variety of styles, colors and financing options. Will definitely be returning for future furniture needs.
The employee was so helpful and nice I will definitely shop here again
Great deal on a beautiful dresser. I appreciated them welcoming us, but letting us be to look. Morgan was great.
Never buy furniture at this store again
Awesome experience and Jessica was great. Thanks
Micah was amazing and super helpful! I would 100% recommend him!
Our sales rep Justin was super friendly right from the beginning. He introduced himself and asked if we had questions. We never felt pressured and he didn't hover. We really appreciate that. He moved a few pieces around so we could do some color and texture comparisons. We came in with the dimensions of our living room. We were never upsold or anything like that. We found the piece we liked and that was that. Everyone was helpful. The financing part was quick and easy. We were only in the market for a couch, but we were so happy with the experience we bought a bed and mattress as well. We look forward to doing business with Justin and the staff at Ashley Furniture in Tyler again.
Horrible customer service giving me a run around for a month I am trying to order a back for my couch that I got 2 month ago and the the zipper broke all the stuffing came out . And I still haven’t got it this is horrible !
Angela is personable and very knowledgeable about Ashley's furniture. She was very helpful and kept her focus on my needs. I never felt rushed or pressured. Because of Angela's extra steps I plan to use Ashley in my future purchases. Also the Manager was very accommodating on the financing terms. I'm very grateful for the treatment I received today.
They promised me a order by Thanksgiving did not deliver. I cancelled my order and will not be doing business with them again.
Mo was my Salesman and I am so happy that he was!! He was so helpful, courteous, informative, answered all my questions and finalized my beautiful bedroom suite sale!! Cheers to you Mo!
Price was great, salesman applied all available discounts. Delivery was in time a great. Wife very pleased.
Great sales staff, friendly , no pressure , great value , good product.
Customer service was great with Justin. He displayed interest in my requests while offering suggestions to make the process easier. I appreciate the professionalism shown while not being pressured to make a decision. Thank you, Justin & team, for the support!
People were nice up front purchased a recliner and the white glove delivery service under the false explanation that they delivery people would set the chair up where it was supposed to be as well as move the old furniture out to the porch. I made sure of this before the purchase or i could have just got it myself with my truck. While working my pregnant wife informs me they just dropped it in the middle of the living room plugged it in to make sure it worked and left it there! Had to leave work early to move the heavy electric recliner out of the middle of the living room so my 6 month pregnant wife and 3 year old could even see the television again. Spoke with customer service at this location they just said well we will have the manager talk to the salesmen about what is actually included sorry. No refund no partial refund nothing. Hopefully the chair holds up better than the delivery promises.
We bought several thousand dollars of furniture that took 3 weeks to deliver after we were told 1 week. Once all the furniture arrived, we determined in just a few hours that one of the items was too big and called to return it. At this point, we found that since we purchased from the Tyler store instead of on-line, the sale was final and we could not return the item. If we had ordered online, and received the same white-glove delivery, we would have had 30 days to return it. The website does say that some stores are independently owned and may have different return policies. I thought in Texas we had three days to return an item, but I guess we were wrong. I cannot recommend buying from the Ashley furniture store in Tyler if you are not completely sure about the purchase. And even then, it appears you have more options if you have an issue if you use the online store anyway instead of in person. Caveat emptor! Buyer beware! Especially in Tyler, Texas!
We had a very nice sales lady. She was ery helpful and friendly. We bought another dresser, but this time for my daughter's room. Good quality.
alot of inventory courteous sales people
Awesome people Awesome furniture will do more business with them soon.
More furniture options to choose from. The branch manager was receptive to accommodate us initially and found us a sales associate to help us what we wanted. In general it was a good experience to shoo in this store.
I’m happy with the selection and happy with time frame the furniture will be here. Mo was extremely helpful!
Our sales person was Mo, and he was amazing! He didn’t hover when we were trying to pick out furniture, but was always ready to answer any questions! He was very honest and a great person to work with. 10/10
David Whitworth and Angela Donahue both were extremely pleasant to work with today. We are satisfied with the purchase of new living room furnishings and we’re grateful for Angela’s advice and David’s expertise.
Absolute nightmare. I purchased a bedroom and living room set back in July. I was told by my sales person that the entire bedroom set was in stock at the warehouse along with the sofa. The chair and ottoman were going to come in 10 days later. The TV stand and ottoman were to take a month to come in. First delivery, which was suppose to be the entire bedroom set and sofa, showed up without the bed rails and footboard. After I call, I was told the bed rails and footboard was not in stock. Therefore, the box springs and mattress were placed on the floor. The dresser and night stand and damage to the drawers and needed replaced. It took another 3-4 weeks before I would receive the rails and footboard and longer for the replacement dresser and nightstand. The chair and end table arrived on separate deliveries almost a month after I was told. The TV Stand and ottoman were over a month late, which I had to go pick up, because they wanted to charge me another delivery fee for these. I get the ottoman home and unwrap it, only to find it had 2 large scratches in the fabric on top. This piece had to also be replaced. During this whole process, they had contacted me about making a delivery, which I can't remember for what pieces, only to no call no show me. This isn't my first horrible experience with Ashley, but I assure you it will be the last.
A lot of choices and great prices. Mike Campbell worked with us and was super helpful. We have decided that any future purchases of furniture will be made at Ashley.
We new what we wanted. I don't recall the sales reps name. He was nice enough.
Ordered furniture understanding it would be delivered in mid-August which they said it could take a while. The first time it was scheduled for delivery we waited during work hours at our house for their 3 -hr window. They never showed then I called and they said the headboard was damaged so they would need to wait on a new one which is fine. The dispatcher with the delivery team laughed when he said there was nothing that could be done that I would just have to wait. I waited at our house for their three hour window again today and watched a truck drive bu our house then back again. It was raining so I assumed it would be delivered later in the 3-hr window but they didnt call. When I called to ask what happened I was told there was an issue but it would be delivered tomorrow by the delivery team. When I asked to speak to someone with Ashley Furniture they told me to call back into the number and select option 4. The nice customer service rep told me that there was a note that the headboard was busted (issue from the first time) and they would have yo wait to get me an update. I told her the delivery team said it would be delivered tomorrow so it couldnt be the headboard but she said that was all that had been input in the system. I asked for a refund and she said I could call tomorrow to process it so I have been pushed aside for 5 hours now and cant get anyone just to let me cancel and get my money back so I can buy a bed for my kid. It has been 2.5 months and just continued run around.....
Robert Garvin was super easy to deal with, he was helpful and knowledgeable. He made the transaction easy with super low pressure. The store manager David also assisted. Between the both of them, the service was excellent and I would definitely recommend shopping Ashley first.
This has been the absolute worst buying experience of my life. October 2021, my husband and I, was pregnant at the time, went into Ashley’s store to purchase a bedroom suite. The salesman informed us that some of the furniture would be no more than 1-2 to months late arriving. Next month will be an entire year and we still have not received our entire bedroom suite. It has been a complete nightmare! The customer service is absolutely horrible. They hang up the phone in your face and they are very rude! No one will help you at the store. I still have not received a call back. I have 2 nightstands, a mirror, a Chester, and mattress with no headboard, no rails, no sides, and no dresser for the mirror. I did not receive the mattress until January. Again, I was pregnant. Sometime in April, supposedly customer service was trying to call me to renew my contract. I had called them month after month after month with no avail. I was in the hospital having a baby I’m April. They kept changing my delivery days to months out. In March, we were told our furniture would arrive in July. April they cancelled my contact, discontinued my autopay which I had no idea, racked up hundreds of dollars in late fees, and destroyed my credit. We are hurt and disgusted and we still have not received our furniture. We’re just stuck! One person told me I needed to return the mirror with no dresser within 3 days of our delivery. How was I gonna do that when they kept rescheduling my deliveries? Again, no one will help us! Please avoid this trap! I will never ever do business with them again! We are so hurt and disappointed!
Was a good experience!
Casey Duck was beyond expectations with our purchases with him! Thank you so much, we will definitely be recommending Casey Duck to our friends & Family.
Donna Sue was the best of the best. Super helpful. No issues at all. She was very helpful and knowledgeable. If you’re in Tyler looking for furniture go see Donna Sue. She’ll make sure you get what you want and help you through every step of the process! Couldn’t recommend her more.
Friendly staff, quality products.
It was a unique pleasure doing business with Mo and manager David. I really appreciate how they were helpful and available while giving us space. They don’t stand over you. Not pushy and no sales pressure whatsoever…. How refreshing! Thank you, guys. You’re real pros!
The young man who help me,Casey Duck was wonderful. He worked very hard to explain things to me,and he was very respectful and charming. I would recommend him and his customer service to anyone. Thank you Casey for all your help
By far the worst experience I’ve had with a furniture dealer. Paid in full for my furniture in April . Called many times to get a status update for delivery. Every time I called I was told it would be 2 weeks from that day. This went on for three months. Could see the furniture in stock online but just not available for delivery according to customer service. Was told upon buying it would be 6 weeks till delivery, that was not the case. As long as you’re okay waiting nearly 1/3 of a year, the quality is good but that’s about it.
Justin was excellent! Not pushy at all and answered all our questions! The store had so many options, it was hard to pick between our three favorites but we’re so excited about our new furniture 😃
It took exactly 5 months for our furniture to arrive when the salesman said 3-4 months. We picked it up ourselves so it’s all in boxes and you have to put it together yourself which we didn’t realize guess that’s on us. But picking it up there were no issues easy in and out. But please I feel for you if you have to call customer service good luck getting someone on the phone after 21 minutes on hold it hangs up and leaving your number no one calls you back took 3 days to let them know we could come and pick up.
The furniture is lovely but I bought and paid for it on March 4th 2022. I just received delivery Thursday August 4th. I understand the world is still recovering from a global pandemic. But Ashley Inc has been using my money for 5 months. The delivery people were very professional and I can't say enough about their good efforts.
We were allowed to wander the store without feeling someone was hovering. Mo did a great job of moving around an end table so we could see how it would match. Thanks for the great service!
Jessica was amazing! Really appreciate all her help and hard work getting us a new sectional.
We have been waiting to get a delivery from Ashley for almost 3 months. Today the truck finally showed up. They had the wrong pieces and refused to fix it until middle of August. The purchase from them was great, after that it has been downhill. Don't bother trying to call them as the managers refused to even get on the phone. Avoid Ashley at all cost. If you want Ashley furniture just purchase it from some other store that carries what you need. Hope this saves some one from the same trouble I had.
the sales lady was very nice
Staff was attentive but also let us wander and look without pressure. Store was clean. Casey did great pointing us to sales and items he thought we would be interested in.
Purchased 16K worth of furniture on may 20th 2022 and had promise to deliver and set up 7/16/2022 but only got partial and still waiting for the rest and some of what they delivered was not assembled even though we paid for white glove treatment that included assembly. Probably not until first week of August! I am so angry I could spit. I will never again shop here.
It took 6 entire months to receive our $4500 furniture order. When we finally received it yesterday, it was incorrect and incomplete. Now we are forced to endure long phone waiting times to beg the Customer Service department and they store management to ship the missing items and correct the incorrect items shipped. Horrible horrible horrible customer service and experience. We feel disrespected and unappreciated as customers.
We enjoyed our experience as they were patient and courtesy while we shopped. Finished our purchase with no hassle. Just waiting for delivery next week.
We ordered furniture in February of 2022. They assured us as soon as our house was ready we could just call and they would deliver. In May they started calling daily wanting to deliver our stuff. We explained to them there were renovations going on we needed a few more weeks. In June my husband calls them after we really rushed the work to be doneand we still have not got all our furniture it's now July 14. They have split our order into 5 deliveries. I'm irritated because we have no furniture. And you can not get a person on the phone. Only by chat.
This has been a nightmare experience.
Sabrina was so helpful and had amazing customer service. Wouldn’t have been able to complete the purchase without her help! Will definitely be back.
Appreciated the knowledgeable and efficient service I received from Mo.
The salesman listened to my needs, let me take my time, showed me alternatives and didn’t pressure me. I’m vey pleased.
Sabrina Hughes was so patient and kind. She was wonderful to have by our side giving us info and feedback!
This is the second purchase experience with Ashley and we love this company. No pressure, just helpful and let's us look around and try out the furniture and take as much time as we need. Sales person asked right away if he could help and what we needed and pointed us in the direction we wanted and was waiting when we decided on the sofa we wanted. Very knowledgeable on fabrics and styles and asking what we wanted. We are super happy with our purchase!
My salesman was great…. Thanks so much Justin for all your help!!
Great service. Sales representative found the item I was looking for and made arrangement for me to pickup my items.
Angela was excellent to guide us through the process of making a decision.
This place is amazing! Great customer services! Mike was really helpful and patient, helped me pick out the perfect reclining sofa
Donna is an excellent sales associate! Very helpful and easy to work with! She mad my selections go smoothly !
Sabrina helped us out the whole time we were here! She’s very knowledgeable and patient with us! Would definitely recommend her for any Ashley’s endeavors!
Sabrina was awesome. Went in with no idea on what I wanted just had a need and she got everything done from style to finances!
I really wish I had read the reviews before I purchased a dining room set and 2 bar stools. It took two weeks to deliver only to have the chairs cut too short on one leg of all 6 chairs! Then come to find out the the bar stools are back ordered til 2029!!!! What kind of foolishness is this. So I've been rescheduled for the chairs to be delivered only for them to be a no show then I called and recording tells me it will be 16 weeks. I'm so done and please do respond with the I'M SO SORRY TO HEAR fake auto concern. I won't my time wasted back an this purchase filled PERIOD.
Justin Thomison was awesome! Great looking and a fantastic mustache!
Amy was awesome! Informative a quick. Would recommend Ashley Furniture and Amy to anyone.
Lovely selections. Jessica was awesome she helped us out in looking for my bedroom set and a dining table. She went above and beyond to find out perfect set. See Jessica.
Sabrina was amazing! She made everything go quickly and smoothly and she was very informative. However, when i got hime i went on ashley.com and seen that the three items i purchased were all cheaper online. I wish i wouldve shopped online and i couldve save $500-$600! I am thinking about calling the local store where i purchased the items and see if they can do anything about tge price difference. STAY TUNED TO SEE WHAT COMES ABOUT WITH THIS!!!
Angela and Candy were more than helpful! Highly recommend! Beautiful ladies that made the experience fabulous.
I had a great experience with Ashley Furniture. The sales person was the best. She answered all my questions and gave me time to make up my mind with no pressure. Thanks!
Didn't have a large selection.
We have not gone to pick up the living room set yet, but Robert was very helpful and made sure we left satisfied. He was patient and was willing to answer the questions we had.
People were super nice and friendly just had a hard time finding what I was looking for
Went in today to look for furniture for my daughter. No one greeted me, no one asked if I needed help or came in found me when I was roaming the store. There were two employees sitting at a table looked at me and didn't Say word! I love Ashley's and love their furniture but customer service is terrible I will not be back! I will go to a local store that appreciates their customers
Very helpful , and experienced
They were very helpful. I walked in told her what I was looking for, she took me straight to a couple of options. We talked about the upgrades to couches that have been made over the years that was pretty impressive to me. She even let me take a pillow home to make sure it was what I really wanted. She also made the paperwork very simple.
GREAT STAFF, FRIENDLY , AND READY TO HELP .
The worse management and sales people. Once they make a sale they want you to go away. Ashley is a bad place to purchase furniture.
We worked with Angela at Ashley in Tyler and had a wonderful experience. She was attentive to our wants and needs for furniture and even helped us price out everything we needed for new bedroom additions. We needed a mattress and came in with a mid range ball park budget, but ended up getting the mattress of our dreams with her guidance! The store manager came to check on us, refresh us with waters, and we felt very taken care of by the store staff. I highly recommend starting your furniture journey at Ashley Furniture store.
Came in for a sectional and left very happy! Sabrina made the experience easy and quick! Can't wait for my new couch!!
A very nice furniture store. I saw many reclining sofas, all beautiful. Will go again.
Great service… I would send anybody that is looking to buy furniture to Ashley’s in Tyler.
I received my mattress on time. I had bought one of the Sterns and Foster mattresses. However when it arrived some of the stitching,approximately 2',on the end of the mattress was pulled loose. The delivery guys said hey no problem we will just exchange it. I even talked to the representative. I called the store in Tyler and emailed them and the salesman. I included pictures. Now I don't know about anyone else but $3500 is a lot to spend for a mattress. It should not have any stitching loose. So far no one from Ashley has contacted me concerning this complaint.
It just seemed as though I was pre-declined for credit, I didn't think they had near enough info from me to determine whether or not to offer me a line.... other than that they do have quality furniture just not at a realistic price without financing... but I did end up buying a clearance item that I'm happy with.
Good customer service from "Mo".
Moe was the absolute best! He was very helpful with not only the furniture but with my 1 year old toddler! He made the buying process effortless! Please shop with MOE!
Moe was the absolute best! He was very helpful with not only the furniture but with my 1 year old toddler! He made the buying process effortless! Please shop with MOE!
Very pleasant and patient.
Looking for couch and loveseat, they had way more sectionals.
My fiance and I have come to Ashley's a few times now, reps are always very kind and helpful. Robert was a big help! We will come back for our future purchases!
We were greeted immediately and directed to the area we needed to be in. Our questions were answered promptly and professionally. The staff is extremely friendly. This is a great location to find furniture with good service.
Salesman did a great job with making the deal. Thanks for your willingness to make it happen.
Good people at this location
Customer service is very good they help us to find the right mattress. Our sale respentative was super helpful and knowledgeable. We got a great deal on a new mattress. Thank you all for the help
Love Ashley furniture! Always nice friendly staff and easy buying experience!
Was not blasted when I walked in the door. Was greeted and escorted to the appropriate section. Salesman checked on us periodically without being intrusive. Good experience overall.
Worker and manager were super patient with us, offered us options and were very knowledgeable. Made us a great deal and closing out was quick!
Bailey had wonderful customer service! And was able to find me a great deal. Easiest quickest purchase of furniture ever!
The associates were exceptional. They were extremely helpful when I needed information. But they were also willing to give me space to think when I needed it.
Yes the sales people were very nice. But there was one issue. When we tried to setup delivery they didn’t return our calls. They also needed us to pay for delivery but we had moved and we couldn’t pay for that over the phone. So when I did talk to a lady she said she would send me an email where I could pay for it. What upset me she never sent me the email. I would still shop there again.
The service was amazing!! We went to almost every furniture store in Tyler and finally found just what we wanted for a great price at Ashley’s. We also got a protection plan for 5 years that covers basically everything; Including if our kids color on the furniture or spill a drink and it stains they will replace the piece at no extra charge. It’s the best warranty that could possibly be offered. Overall a great experience and we will be back in the future.
Wonderful staff! They were very friendly! They helped me find a couch for my house! It was awesome!
Our sale respentative was super helpful and knowledgeable. We got a great deal on a new mattress. Thanks
Super quick and easy purchase. Salesman, Mo, was extremely helpful.
Absolutely love our new set♥️ Everyone was so nice and they worked hard to get us a great deal,, Thanks much Justin
I went in there with my mom to get her furniture, had no plans of buying anything. Found a great recliner at a great price. I'll be back!
Went looking for my deaf/mute nephew a new couch and happened to stop in Ashley’s first. Told the sales lady what we were looking for, she took us to the clearance section, and there it was! Beautiful couch with recliners on each side at a great price. My nephew loved it, we paid for it, and called a friend to pick it up for us the same evening! What a great experience! I highly recommend going to Ashley’s first!!
I didn't buy this but maybe later. I love this piece though and wanted to post it.I did like the service, I was greeted immediately, and the sales person was friendly and KNOWLEDGEABLE. Thank you for a great experience. I did purchase a mattress.
Great experience getting furniture. It was our first time at Ashley’s Furniture and must say the buying experience was the best we’ve had. Mo was the one helping us at the store. He was very knowledgeable and very up front with everything and led us to the best deal we could have. Fantastic store. Highly recommend.
Very disappointed it has taken 3 trips to get my stuff and I still don’t have it all then customer service says it’s our salesman fault there was nothing they could do we would have to go back into The store and have them fix it that way they didn’t install the lights that go into my headboard they just left them sitting in the box on the nightstand there rude I do not recommend them for the price that you pay for your furniture you expect a whole lot better customer service
Very helpful sales staff. Low pressure visit to store. Competitive pricing. Nice store with loads of furniture to choose from on display.
Great price Great service
There were many great selections similar to other stores but the customer service has been outstanding the only thing I think would make Ashley’s better is if they had more material customization for every couch I really wanted one of the premium couches but most of them didn’t come in a different color
Always a smooth process with this place.
Great store with super friendly and attentive workers! Micah helped my entire family settle on items we came in for in a professional and timely manner. We appreciate the help and patience as we made our decisions!
it was a great experience and will go back everyone was very helpful and curdise
I had a great experience. Braylon was helpful from the time I walked in until the time that I left. I left with two beds.
Me and my roommate went inside ready to buy a couch for our new apartment and were ignored by two staff associates. An older couple walked in immediately after us and were immediately greeted and toured around the store. It was a good fifteen minutes of shopping before one of the staff who had ignored us finally asked us if we needed anything. He wasn’t very friendly and we were already disappointed so we kept walking. Finally at the back of the store the manager asked us if we had been helped. Honestly a frustrating experience because we are managers and working adults. Just because we look young does not mean we are not financially ready for a couch.
Braylin was a wonderful sales person! He was very attentive and was always trying to make sure my requests and desires were met! He was very courteous and just a breath of fresh air! I will tell my friends and family and refer as many people as possible due to the experience I had in your store! Thank you.
The sales Rep Robert and Manager were very patient and worked with us to make sure we got what we wanted at a price better than we had expected. We are very happy with our experience and our new furniture.
Honestly about the products. The sales personal are all so friendly and polite. It was a enjoyable experience buying my sectional. I love it. It’s so beautiful and comfortable too.
Friendly and professional staff and quality merchandise.
The quality of the furniture is amazing. Was able to find exactly what we were looking for. The sales staff were very friendly and helpful. Also very knowledgeable about furniture and the warranty. I would highly recommend Ashley Home Store to anyone. Thank you all for your help with our purchase.
Nick and Micah were very helpful and answered our myriad of questions. First experience with Ashley. I will be back.
I ordered 8 pieces from them. I only received 2 after 6 months. Every time you call they will give you a new date every time you call. When I tried to get a refund for the remaining items. It almost took an act of God. I had to drive to the store three separate times. Every time so different run around. I would say this was the worst customer service I have ever experienced. Please stay away. Con artist.
We won’t be shopping at this particular store anymore, we love the Ashley brand of furniture but this store is terrible! Their customer service is terrible and the amount of time you have to wait for the furniture you want is ridiculous. It never comes in when they tell you it will once purchased. The store manager here is so unprofessional and rude, it’s hard to believe he is in a management position. He treated us so disrespectful, we will not shop here again!
Buying our furniture here was just perfect. Donna Sue was the best. Manger was super nice. We got everything we wanted and stayed on budget. Perfect place to shop. Highly recommend Ashley and Donna Sue in Tyler.
Nick was excellent! Made the process easy and fun! Will shop here again!!
Love this store so many beautiful items in our Tyler Tx store.. My sales person I work with is awesome. So helpful most important thing he listens !!! I plan on returning to purchase more items!! If you need decor or furniture please drop by Ashley in Tyler Tx
I was very pleased with the service I received from the team at Ashley Homestore. The associate that assisted me was not only knowledgeable about the items I was interested in, but also very kind and professional with a great sense of humor. We received the furniture within less than two weeks. I have another piece of furniture that I purchased back on Labor Day that I was told should be delivered in February. From my understanding, I purchased a popular and particular piece that unfortunately is taking longer than others to be shipped from overseas. I appreciated the manager of the store giving me an update of the status of my previous purchase and reassuring me it will be here very soon. I would also like to brag on the delivery team that came out this past weekend to deliver my son’s new bedroom furniture. The two gentlemen were so kind and professional and very hard working. The pieces they had to carry upstairs and maneuver through a small hallway were very heavy. They were very careful but also very efficient and quick in the process. Overall, I am very happy with the purchase and service from Ashley Furniture and the delivery company & crew. I look forward to receiving my bed soon!
Loved my experience here! We were greeted by every employee and was able to save lots of money!
Me and my husband bought a night stand and dresser with a mirror back in September that was over $1500 (after spending over 10K with them a few months prior) when we swiped our card to pay, the machine confirmed it went through. The sales associate went to set up a delivery date but said it looks like the transaction did not go through. I checked my bank account and sure enough it did. He said I needed to swipe my card again which I refused. I was not about to pay 5K because his machine glitched. I was told Monday they would have it sorted out so I said okay no worries. Monday rolls around and I call, I get transferred from associate to associate, manager to manager, and explain the situation over and over before finally I was transferred to Candy to “help”. Candy was very rude and repeatedly told me it was not the stores fault but my banks and that I did not know a thing about how it works on the banks end. I let her know I’ve been in banking for 6 years and that was simply not true, I have a very extensive understanding on how holds and debit cards work and this transaction had indeed gone through. She had nothing to say to this of course because that was the one excuse they wanted to hide behind, it’s the banks fault of course! This went on for almost a week and every time Candy was extremely rude and condescending. Finally the store manager called and when I demanded answers they still did not have one, they lost my money. I told him how rude Candy had been and I felt like I was just being brushed off and he said no she’s nice they are just short staffed…Everyone’s favorite excuse for bad customer service right now. After a week my transaction was Finally found- of course not the banks fault. They told me my furniture would be delivered in a little over a week and it was. However after all this back and forth it of course arrives damaged. The delivery guy took pictures and said he would start a claim. My husband asked if we needed to do anything and he said no the pictures and report he was placing was all that was necessary. Two months go by and we hear nothing so I call to inquire. When I explain the situation the lady is rude and tells me it’s MY fault for not reporting the claim. I repeatedly tell her that I did not report it because the delivery people said they were doing it. Finally she does say she sees where they noted my account but no pictures. She says this is the final day to place a claim because it marks two months so I have to leave work and go home to take pictures. After I submit the pictures and call back the next associate is much more friendly and says he will take care of the claim and that the estimated delivery date is mid December but we would most likely get it sooner. Now it’s mid January and we STILL don’t have the repaired furniture. I call once again to inquire and the lady tells me now we won’t get it until April! I tell her how insane this all is and that I was told December and she hangs up on me!! I have to once again call and explain my situation to someone else and I explain now I’m upset that she hangs up on me and he says well it’s recorded- like that does me any good. Then he tells me there was a delay on my furniture and it will be April if it doesn’t get delayed again. So I ask why was I not contacted for a FIVE month delay and he said they “don’t like to inconvenience customers by calling for every change.” This has be such a frustrating nightmare!! When we bought our furniture we were told we would have it within a week and it’s been one delay after another and now IF we get it in April it will be a total of 7 months to get non damaged furniture. We just bought a house and we’re slowly buying new furniture but I can promise we will never get anything from Ashley’s again, they don’t have the decency to even talk to their customers or if they do, they hang up.
Went in for a couch, recliner and possible accent chair. Found the couch and recliner. They had a great deal and selection in store. My husband instantly said he would love to work there because of how homey the store was. Service was quick and excellent, we were asked by multiple employees if we needed help. Our guy was Mo and he was able to answer any questions we had. Very happy with the experience and can’t for the couch and recliner to come in!
The staff was awesome and the selection was great. So nice to find such a broad range of options under one roof.
Donna was awesome to work with. Answered all our questions, was knowledgeable, attentive, and easy to work with. Donna allowed my husband and I to walk around and discuss things without being constantly followed. We really appreciated that. We will definitely be back to work with Donna for more furniture.
I love our new furniture! We shopped in 5 other furniture stores before going to Ashley. We found exactly what we wanted at Ashley, with the help of a very nice salesperson. He made the process so easy , without pressure or stress.
My husband & I recently visited Ashley’s Furniture to purchase a new mattress and couch. All of the salesperson’s were polite, friendly and helpful. The young man who helped us was A-1. He even called and texted to make sure the delivery went well and that we are enjoying our new items! Ebony O. Tyler, TX
Excellent customer service, friendly, and professional. Had a great experience shopping here!
Jacob was wonderful. I changed my mind several times, and he never pressured me. I am pleased with with my purchase. Jacob explained the procedure for purchasing the chair and he let me try many chairs until I decided on one. I recommend Ashley Home Store highly.
The sales staff was extremely helpful and had very useful knowledge of the products they sale. Went in to look at mattresses, they explained and demonstrated with great expertise the diffence in all of the different models they have. Which was very enlightening and beneficial to ensure we picked out the right one for us.
Great customer service and knowledgeable workers!
Great customer service. Found what we were looking for!! Have to wait for a month for delivery, but worth the wait. Donna Sue made our purchase very easy. And with home delivery and assembly is fantastic!!
Very helpful in choices and availability
Robert is very nice and no pressure. We bought some beautiful furniture today .
We had a wonderful experience shopping with Nick today. Very knowledgeable,courteous and friendly.
Nice and personal. Love the store and layout.
Very easy transaction. Took a total of 20 minutes. Very happy with sales person and product
We made a purchase through Micah at Ashley in Tyler, Tx and he was super helpful. He worked with us and was real patient but also moved fast when he knew the direction we desired. Thanks Ashley team and thanks Micah!
Rick was very knowledgeable, patient and very friendly, the 3 most important aspects of selling.
Was told they would price match their online prices so we went ahead and applied for their card to order in-store. After doing so the sales manager tried to overcharge us for the 5 year protection plan we were planing to purchase and would not let us purchase the furniture piece without it to protect their margins. Complete waste of time and an unethical business practice. Anyone looking to purchase go online to their website and do so, saved us $1k on our purchase. COMPLETE WASTE OF TIME.
Customer service is excellent, Ask for Robert(Rob). Nice guy, let’s you decide what you want without pressure to buy the most expensive. But is knowledgeable about the most and less expensive.
Ashley’s is our go-to furniture store. The staff is always helpful and kind. I live the quality of furniture we find at Ashley’s!
Good no pressure salesman, nice showroom, hopefully quality furniture when we pick it up!
Yes we had a happy Thanksgiving and went to Ashley furniture on Black Friday and purchased a bed and the guys even help me load it I was able to get it the same day five stars for me I would definitely use Ashley furniture again
Worst buying experience ever. Either the folks working there don't know anything of just flat out don't care. Cannot get a straight answer out of them as to when our new furniture will be delivered. We have been given three different dates in the last week or so. DO NOT BUY FROM THIS COMPANY.
Mo was the BEST! Great, no hassle experience.
Everyone was extremely helpful and went way beyond to help
We bought a new sectional today and our salesman, Robert, was great. Once we chose what we wanted he finalized the purchase and got the paperwork done in a timely manner. Everyone was very helpful and friendly.
Great store location. Everyone is very friendly and helpful. Special thanks to Angela she always finds what I want and knowledgeable about the products. Great service!!!!
dAnthony excellent sales representative
On November 14th my husband and I purchased a bed and loveseat. Morgan Powell “Mo”, met us at the front door. After I informed him what we needed, he immediately walked us to the area. We were so impressed with his knowledge of the products, and listening to all of our concerns. His is an exceptional young man, and certainly an asset to your company. It was very apparent he likes his job. We were expecting a day of driving area to different stores to find our items. We are new to Tyler and really dreading the adventure. We purchased everything we needed at Ashley’s, and Mo is the reason we did!!!!
Braylon helped us with exactly what we needed. Got us in & out quickly, which is always a plus.
We have been Ashley customers for over 12 years! I have been searching for a new sectional couch and love the choices. The sales personnel are always so nice and helpful makes it a pleasant shopping experience. Looking forward to my new purchase ❤️
Bought a very expensive king sized mattress with assurance from the sales person (Robert) that our current mattress would be hauled away upon delivery of our new mattress. We asked several times if the delivery people would take our old mattress and were told repeatedly that it would be no problem- no if, ands or buts! Didn’t happen because we had a small stain on one side of our old mattress. Delivery people said this happens all the time!! They wouldn’t touch it so I had to slide off the old mattress BY MYSELF (I’m a 53 yr woman) and haul it outside while they watched. Not a good move Ashley Furniture!! Be upfront and honest instead of trying to nail a sale! Won’t be back. Always a catch.
We went to Ashley today to buy a sofa. We were helped by Mo, or as he calls himself, the big tall guy lol. He was very helpful and friendly. We got the exact sofa we wanted in the time frame we needed. Would definitely recommend the Tyler Ashley store to anyone.
Good prices and good staff.
Great Great selection, customer service is awesome, quality beautiful furniture to choose from
Incompetence at its best. Would give 0 stars if I could. Delivered the wrong baby dresser not once, but twice, to my daughter. Instead of picking up the WRONG item, yet again they are making her wait AGAIN for the exchange process in order to get the right one to her. So far - 3 weeks. In the meantime, she cannot set up the nursery! The regional manager needs to get the right dresser to her yesterday, even if he has to go get it himself!! She is so very upset, and rightfully so. Tyler Ashleigh furniture, you need to take care of this first thing tomorrow morning November 5! Override the system. Return the wrong one. Order the right one for the same price she paid and get it there tomorrow!!! So very disappointed!!! 😡😡😡😡😡😡😡😡
Beautiful furniture, great prices and an amazing clearance section. I had fun finding all kinds of bargains. My salesman Danthony was super!! Great quality furniture at great prices.
My wife and I ordered a sofa, stools, and accent chairs from this place in August. We were told that our order would be delivered on the 16th of October. I called a day ahead of delivery only to be told that our order wasn’t going to be ready until the 18th and the 21st. Given the times, this is reasonable enough. I call on the 18th only to be told that not only was the 18th’s portion of the order not ready, but the dates were now the 21st and the 24th. Same song and dance on my follow up call on the 21st, now 26th and 30th of October. My issue to this point is two fold: 1. We were given no updates, and no information in regards to our order until I contacted them. Many other chains we’ve dealt with have at least some form of communication with us in regards to our orders. When I brought this up on my fourth call to the place, I was merely told that they don’t give updates until they are ready to deliver. I later find out that that is not always the case. 2. The lack of accountability. Each call I’ve made to customer service in regards to my order is met with a level of apathy that is only surpassed by the lack of relevant knowledge in regards to my order. It’s concerning when you call twice in a day and the information you were given on the first call not only differs from the second, but the second has not reference material in regards to the first call. As of the date of the this review, my wife and I still do not have our furniture. The action that prompted this review, the proverbial straw, was when we finally got a delivery date for November 3rd from 8:45-11:45. At this point, we just want our stuff, regardless of the convenience of the time. We make ourselves available to receive delivery and proceed to twiddle our thumbs until noon where I, notice I did not mention a call from Ashley’s to us, call them to be told that our stuff was available to be delivered but I’d have to choose a time. If that’s confusing, allow me to shed light. Ashley’s warehouse canceled the delivery of our order without letting us know. They told us nothing. Already knowing where this was heading, I locked in a new date for the 10th (the soonest date) before calling. On the phone, I was told that my delivery date was for the 10th, almost as if I must have been mistaken. I tell the woman on the phone that the new date was one that I set up literally minutes before calling and outside the delivery window that ASHLEY’S set up. I asked her what my options were, and she told me I had none. We ordered the furniture from Ashley’s in August, and they were the first place we ordered from. We have gotten everything else from places we’ve ordered from both in and out of town. Nebraska in Dallas has Ashley’s stuff that is getting to us quicker than the stuff from Ashley’s!? We ordered from there in October. I’ll have to do my research to see if this warrants a BBB complaint as thankfully we aren’t well versed in sub par customer service.
My husband and I had a tremendous experience at Ashley tonight! Sales rep Bailey C was absolutely phenomenal at making sure we got EXACTLY what we wanted and WHEN we wanted it!! We now get to live our velvet couch dreams.
We love the selection and prices, and the service is great!
Worst customer service ever. My delivery was missing shelves and the sofa I received is defective. I received a box with a metal frame as big as my sofa. Don’t really know why this was ordered unless my issue is a very common one. Lord help you if you have to place a call to customer service, prompt 4. When someone finally does answer you will be left on hold and cut off multiple times. I will never purchase anything from Ashley furniture store again
Angela was a great help, even after we ordered the wrong size sectional and had to alter out order.
Helpful and friendly, very nice layout with a fair amount of options.
We purchased almost a complete house worth of furniture today and had a great time. Our salesman,Mo, was very helpful, knowledgeable and was great to work with. He knew his products well and gave us pros and cons on several items we were considering. David the Store Manager came by and introduced himself and thanked us for coming in.
Horrible customer service! Beware of the contract which will not allow for a refund and will penalize you if you cancel an order before delivery. I ordered a bedroom suite from the store and waited many weeks for delivery this summer. After having the bed for 3 months the bed frame slats broke. The slats are a cheap patched pieces of pine and very poorly designed as they support the entire mattress and boxspring. The feet for the slats were attached with bolts and broke off after moving the bed. I have called the store and customer service multiple times for two months and have yet to receive a call to schedule a repair or replacement. I have now received a single call after the BBB complaint and still no call to schedule service or replacement after more than another week. I am amazed that a national company could offer such poor customer service. The picture shows the poor design of the bed slats. The feet have been repositioned vertically again to hold the mattress and box spring.
Excellent store with attentive staff
Robert was very helpful in getting our table ordered
They have beautiful furniture and furnishings. They are so friendly and eager to please. My experience was great! I found what I was looking for with some help from Angela Donahue. I was in and out in a short amount of time. Can’t wait to get my beautiful dining set!
Great experience, no one was rushing us , we were able to check as many sets as wee needed to and they were very informative about the layout and how could we arrange it to meet our needs.
Had a good experience throughout my purchase and my sales guy was very helpful.
Great salesperson in store however horrible customer service at corporate and delivery. They will reschedule your delivery without your acknowledgment and tell you that a call was placed to confirm. It has been approximately 4 that I have been waiting for a delivery that was scheduled for June.I will never suggest for anyone to purchase with them.
Robert was great to work with, went out his way to help with my purchase.
we've bout a couch, love seat, recliner, and now a mattress from Ashley's over the past year. Always a good time, and easy.
Nick was very helpful. He assisted me with helping pick out the perfect chair.
UPDATE. I just went to the store and my situation was completely and swiftly resolved. Thank you to the store manager David Whitworth! The store is short handed (just like everybody else) and super busy. But, I don’t think the not answering the phone is completely on their end. I think part of this is on the main Ashley Home Store’s end I am very pleased and will be back in the future for my furniture needs. They don’t answer the phone at the Tyler store. When I finally got a live person this morning and asked for the manager I was told he was in training with new employees all day. He never did return my call. They must be super short staffed because the main Customer Service person told me today that when they call this store they get a voicemail as well.
Amazing service from Donna Sue in Tyler. She is so helpful and sweet. Love the products and service
The worst company I have ever dealt with. The salesperson was so careless with our delivery issues. My order got canceled on the 27th because a foot board couldn’t get transferred to Tyler. I never authorized a cancellation. The manager at the Tyler store said he would be on top of this whole order to make sure we get our bed set delivered today which was a complete lie. Save your money and go somewhere else. These people don’t have an ethics. It’s ridiculous how careless the management is. They will do anything for a sale. Round of applause for your service. Just great.
My niece and I were at Ashley looking for inspiration for a couple of rooms at home. Nick greeted us and gave us space to browse but was right there when we had questions! This store is beautifully appointed and we enjoyed finding some decorative elements for my niece. When I had a question about availability of a style, Nick sat down with me and researched for me. He was all about service and we ended up with the perfect treasures! Thanks Nick!! Kelly Rusiecki
They were amazing and so helpful! Justin was great and made sure I had no questions and understood the whole process!
Love this store with quality furniture and very friendly and knowlegeable staff!
Nice accessories and friendly staff
Been several months and still don’t have all the correct pieces for our bed. Can’t get anyone to return our calls either. They sent us the wrong bed slats twice. Bill shows up on time though
I had good experience with Ashley home store they were very nice and very helpfully
Terrible customer service!
So I'm in the store about to buy several pieces of furniture. I walk all over this store and can't find any help. Guess where they are? Sitting around on there phones or laptops chilling. Guess they didn't need my money. Nice furniture, poor customer service.
Great customer service….Found the chair I wanted..$660 less than LazyBoy. Less than 30 minutes.Highly recommend Ashley’s in Tyler!
I’ve shopped on line for certain items a long time and was convinced I needed to see the products plus talk to sales people. I was more than pleased with these people especially those with long tenure at Ashley Donna Sue really took her time w me, dotting all “I’s and crossing “t’s.”
James Campbell was our salesperson. He greeted us when we entered the store, asked us what we were shopping for and directed us to those items, then allowed us to shop in peace. He let us know he was available for any questions we might have. When we were ready for his assistance, he was knowledgeable, courteous and friendly. We were more than happy to purchase our furniture from James. So if you’re shopping at Ashley in Tyler, TX, be sure and ask for James!
Beautiful sturdy furniture
Very polite and professional employees. Clean store!! Everyone is very knowledgeable and helpful. Made our purchasing experience less stressful.
Polite and convenient service
We had such a great experience at Ashley! Everyone was so attentive and helpful, and they were able to get what we needed ordered for us! Great prices and great quality.
Great customer service. Lots of stylish variety to choose from. Found the perfect couch, rug and dresser at a reasonable discounted price. Happy with our purchases.
Mike and David were great. We liked the selection and cleanliness of the store. The Labor Day Sale was good for us to take advantage of. We'll come back for future purchases.
Robert and the store manager were both very helpful and made me feel at ease during my shopping experience. Will definitely shop here again.
I will NEVER order anything else from Ashley furniture. I have had a sectional ordered since March 2021 they told us 6-9weeks for delivery. When that time frame passed we never received any phone calls for updates on our furniture so we would call and every phone call we made they kept pushing out the delivery date.we were told that the sectional was available but we were still waiting on the ottoman and they wouldn’t deliver a partial order. So finally in May We called to cancel the furniture but no one was “available” to take the call in that department and we were told someone would call us back..we never heard back from anyone. Finally in August the sectional & ottoman were delivered but it was not complete and was missing 1 piece. We are now into September we have once again been given the run around on delivery time. We were told the armless chair was available and ready for delivery they even set up a delivery time between 6-9pm only for them to text me on the day of delivery saying to pick a different date for delivery. When I called to speak with customer service I was told the piece was not available. I’m sick of the lack of communication, the rude customer service and the fact that every person you talk to tells you something different. Save yourself the hassle and go somewhere else.
Great customer service. Excellent selection and pricing. One stop shop for all your household furniture and mattresses.
Great experience..
I bought a chair and a table. Mo helped me and was very helpful. I would recommend Ashley for your home furnishings
Great associates to work with who were very patient with me in picking out my new couch. Will come back here again!
The process was so easy! Our sales rep, Nick, at our local store was very patient as we tried to decide what we wanted. He even went as far as bringing different chairs to different dining tables to help us decide. He was wonderful and I would be happy to work with him in the future.
Always great service! The staff is always very helpful and do anything they can to help get the best price and items that I need.
Mo was awesome. Easy to work with and NO pressure at all. Easy process and he was very helpful.
Guy who helped us was really nice and helpful. Will return again
Customer service after the purchase has been non existent. You cannot call and talk to anyone at the store. My order went from 4 weeks to 9 and now still waiting on 1 pc. 2 weeks ago my the footboard was ready for pick up on a Saturday. I verified that week that it was in fact there in the warehouse. I drive 55 minutes to the store to find out it is not there and they don’t know when it will be in now. Called customer service for them to tell me that they cannot do anything and I need to talk to the store. I drive 20 minutes to the store and talk to a manager who says she will figure it out and deliver for free. She calls me back a couple of days later and says she has me Set up delivery for today. I had to take the day off because they could not give me a specific time and someone had to be here to sign for it. They never showed and never called me or my wife. Multiple calls to customer service and no help as to when I am getting my furniture that I have paid for. I wouldn’t recommend Ashley furniture to my enemy.
Nick was amazing! He kept us informed about the best offers currently available, inventory stats on the items we were interested in and delivery estimates. He answered all our questions and was a pleasure to work with. Ashley furniture has a nice selection at a fair price and with great customer service we really enjoyed the experience!
Limited inventory and online options has inventory out 4 to 6 weeks for a dinette set.
0 stars. What a horrible experience. Don't know where to begin. Never ever using Ashley again. From start to finish just a nightmare
Mo and the staff there are great! Pleasant and not pushy, my husband and I were able to peruse with only the occasional check to see if we needed anything. We did find what we were looking for, and Mo took care of the details. Thanks, again!
It was ok. We just looked around at possibilities. Product is fairly priced and looks decent
This furniture buying experience was one of the best I have ever had at a furniture store. Our sales guy, Mo was very helpful and let my wife and I look without hovering and bothering us. When we found the recliners we liked, we found him and he signed us out and took payment quickly. Mo is, hands down, one of the best sales people we've ever dealt with. Ashley Home Store should definitely do what ever they can to keep him around for their potential customers.
Mo was the very best, so cool.
My family had a great experience here when we went to look for a new couch. Our sales person was very nice, respectful and honest. Told us what things although they might look nice we’re not a good buy and guided us in the right direction to buying something we hope to be very happy with. Honest about wait times and availability as well. He was very kind to my daughter who was begging for a flower picture we wouldn’t get for her so he actually got himself for her! Just an over all great experience .
Really great experience; worked with me on pricing and were upfront about delivery timing. 100% would recommend.
Enjoyed my shopping experience at Ashley HomeStore. Angela was a big help in helping me find what I needed and taking care of ordering. I would highly recommend shopping there and ask for Angela, she will be glad to help you out.
Was just looking for new living room furniture for when we move. Mike Campbell was very helpful.
Have no complaints! Mo and Braylon are the best. Highly recommend them!
Purchased a couch a less than a month ago... the store said if I didn’t like it I could return it within 30 days. Now they are saying that’s online only. I hate the couch, very displeased someone lying to me, and expect y’all to hold your word.
We always find what we need at Ashley’s….don’t shop anywhere else!
We purchased 12 pieces of furniture from Ashley Home Store. The first six pieces have been delivered. We paid extra for set up. The delivery drivers did not assemble all the items as paid for. Three of the largest pieces were damaged; one beyond repair. The salesman told us to accept delivery of items even if they were damaged and they would repair or replace it. We notated on the delivery ticket the damage and called about the non assembled piece immediately. It is a desk that is damaged beyond repair. When there was no response I went into the store and spoke with the store manager. I have been assured multiple times I will receive a call to resolve this issue and have not. I have filed a dispute with my credit card company to compel a response and even that has not provided me a courtesy call. Beware of this company...we accepted three large pieces of damaged furniture per their instructions and six pieces with no estimated delivery date...thank goodness for Capital One. At this point my faith in Ashley's Customer Service is irrepairable. Purchase here with the knowledge this could also be your experience. DO NOT ACCEPT DAMAGED ITEMS!
Bought a sofa, loveseat and recliner on July 2 2021. Was told 2 of the items were in stock and 1 would be in a month. I called after a month to see where my furniture was and was told it wouldn’t be in until Nov 23. It seems they tell you want you want to hear to make the sell. Once they get your money they forget about you. Very dissatisfied customer.
Ordered furniture 3 pieces July 2 2021. Salesman told me 2 were in stock and the 1 other item would be in 4 weeks. 4 weeks went by and nothing. So I called and now it's Nov 23. Reached out to customer service and now it's Dec 14. Ordered 3 and have received nothing and won't until mid Dec. I'm sure Ashley Home Store is not done lying to me. I have little faith I'll see anything before 2022. I've asked for refund but won't hold my breath. All I can do is reach out to as many people to tell them TO NOT BUY FROM ASHLEY HOME STORE.
I had a great experience with Justin! He helped me find the desk we were looking for and was not overly pressuring!
Love buying our furniture from Ashley! First bought our living room set up, and now our bedroom set up. It was an easy experience!
Please be aware that if you buy from here you are very careful. 1. You will not get an exchange. 2. Absolutely no refunds not matter what you say nor if your furniture was delivered damaged. 3. Hassle to get any help from local furniture company and much less from the company. When calling corporate they said they are there own affiliate. 4. Managers will sweet talk you and say there’s a policy for no returns after 72 hours and even within your 72 hours of reporting you are ignored. By the way our purchase was paid cash and that didn’t help one bit to dispute anything. Worst experience with this furniture store and management. Please avoid the hassle and don’t waste your time
Great salesperson
Mo was great !! Very helpful and knowledgeable as well as personable! Great shopping experience for guest bedroom 🙌 one stop and DONE ✅
Couldn’t get helped. Seemed like they only wanted to help people over the age of 35. Furniture was nice however I took our business elsewhere.
Blair was extremely helpful, friendly, and was up front from the get go about delivery times. Buying our new couch was probably the easiest experience I have ever had Furniture shopping. From walking in, picking one, setting a delivery date, paying, and filling out paperwork, we were out in right at an hour. I highly recommend visiting Blair and allowing him to make the process easy on you.
Nick was absolutely genuine and kind.
Mo was so helpful and patient with me while I made my decision.
Had a good buying experience. The salesman probably should have mentioned the 30% off sale a little sooner because we were fixing to exit the store when he mentioned it. But $ 165 off was enough to persuade us to purchase the dinette set.
The salesman Mo was amazing. He was patient and answered all my questions about the product. Even though I asked the same question a couple times. He was attentive without being overbearing which is something I truly appreciate. The sales manager Ashley was very informative about the financing and she went over everything in detail. She was very pleasant. I enjoyed every minute of my experience at Ashley HomeStore. I can’t wait to pick out my next piece of furniture. Thank you for making my day.
The is the second time I have purchased furniture from Ashley's. The salesperson was great. He spent a lot of time with us to help us find exactly what we were looking for. I would recommend Ashley HomeStore first to anyone looking for furniture.
Almost all of my furniture in my house is from Ashley’s. Quality stuff for good price and easy financing. Service is nice and helpful.
Robert was very helpful and made my purchase quick and simple. Recommend stopping by and asking for him! Update... Robert was great but delivery was disappointing, was supposed to receive my bedroom headboard/frame 7/21/21 the morning of delivery after taking off to be there between the scheduled time 0830-1130 got a call about 0900 that there was an error with my order being in stocks and the delivery would be postponed that it could be 2-4 weeks. That same evening got a recorded message call that my order was Now in stock and I would be contacted for a delivery confirmation time soon. Finally received my order 7/28/21 a week later which isn't that bad, but once again my order "delivery window " was 0830-1130. At 1230 had to call to check on the delivery as it still had not come in, I was told an "urgent contact request was put in and I would receive a call with status within 3 hours". I contacted again advising this was not acceptable being had to take off work a second time being the first delivery appointment didn't happen. Miraculously I received my purchase about 20 minutes later!
Very nice people helped me with my layaway 🤩
Their Costomer Service is so great!
I needed to buy a new recliner and decided I wanted a loveseat recliner. Stopped at Ashley Home Store wondering if they might have anything like what I had in mind, and that would fit in my small living space. As it happened, I walked in, and there it was! Exactly what I was looking for. The salesman, Nick, was wonderful. He had a great personality, was extremely knowledgeable, and super helpful. It was just an all-around wonderful experience. Will be going back soon to get my new mattress!
Went by looking for a couch, found one we liked but left to look around to see if we found something we liked better but we didn’t, went back following day and purchased a couch and an accent table.
Helpful. Allowed us to look around, friendly.
The sales man helpin me was very nice and splain me the cuestions I asking.
The people at Ashley's are very knowledgeable about every aspect of the furniture. I can assure you will leave there confident about your purchase and excited about your new look. I have shopped there for years have worked with everyone and they all are the same.I can assure you can not go wrong with Ashley's they honestly treat you like family.
I visit Ashley Furniture store today and I was very pleased with the service.Employee laugh and talk with me.Service was pleasantly. Thank you for your service.
Had a great experience with my salesman Nick and he was very helpful. He made it a really easy and enjoyable shopping trip.
Overpriced
Had an amazing experience, and the sales rep diana was great with helping us pick out the perfect pieces of furniture we needed!
Mo is the man to talk to.
Great service, and pricing. Knowledgeable about recliner and its warranty. Wasn't pushy. Great experience.
Braylon was great! Not pushy and right over your shoulder but there right when we needed him. Very upfront on the delay in receiving furniture due to COVID and other factors. Hopefully furniture will be here before the projection of late August but we are very happy with our experience and purchase!
Service and every friendly
Well organized store. Friendly and knowledgeable staff. I was pleased with my purchases and the way in which inventory and delivery were managed.
We came in looking for something pretty specific and found it in no time and the whole process was super relaxed and easy 😎
We were well taken care of today! Our salesman James listened to what we wanted and executed everything perfectly!
I have been looking for just the right piece of furniture for my guest bedroom for months. I could picture it in my mind but nowhere else! I walked into Ashley Homestore in Tyler and…it was sitting right in front of me..and it was 20% off!
Justin and Donna Sue were ABSOLUTELY so great with helping us find the perfect Tempur-pedic. Thank you so much for getting us the best deal and best service!
Mo is a great saleman
We had a positive experience picking out a sectional. We were very understanding of the supply chain being impacted, and fully expected to be waiting a few weeks at minimum to get the furniture we liked. However, we were pleasantly surprised to get on the schedule for delivery the same week! The staff was knowledgeable, friendly, and helpful. Would recommend.
We went to several different furniture stores in Tyler and Ashley was by far the best. Our salesman was Mo and he went the extra mile for us. Also, they were able to get a loveseat delivered faster than any other store.
Only had 4 of the 5 items we had ordered delivered. It's been 3 weeks and still no update on when we'll receive our last item. No one at the store ever answers the phone, and when calling the customer service line, they can't do anything to help. I always get a different answer from every person I've talked to. Multiple messages have been sent to the DC with no reply. Incredibly frustrating when you just want the final piece of furniture you paid for. **Update 7/19: finally got our last item about 2 weeks ago, but it was delivered broken, so now I'm waiting on an appointment for a service tech to come to my house. For the second time. 🤦♀️
Knowledgeable staff. Pleasant.
Mike Cambell was amazing to work with. He was patient and helped us find exactly what we wanted. Would definitely recommend checking out this store for all your furniture needs.
Not HAPPY! Got brand new furniture delivered yesterday and the power packs for the recliners were broken. They will not exchange them!! Mind you I can understand if they were used for a time but literally charged for 24 hours & they don't work. POOR POOR CUSTOMER SERVICE!! BUYERS BE WARE!
Terrible experience and I have spent thousands at this location. Most recently bought a bed for right at 10k, split temporpedic. My side is much too firm so I called the store and called the number I was provided to exchange in I believe the first 90 days. They sent a guy out to measure and inspect the bed which I thought was odd - he said it was good and I would get a call in a few days to exchange. This call has never came - Ashley has been no help and I’ve slept on the couch for 90 days. Go give someone else your 10k for a mattress. Very disappointed in the service tbey have not provided.
They will work with you! Very professional and patient. However, do not trust their delivery dept...the will boldface lie to you. They contact you about a delivery date and then never come through and never contact you or give a rational reason for the non delivery. Trust the sales people only.
They have some beautiful furniture and the customer service is awesome!!!!
Nice store and Hollie was very informative and pleasant to talk to.
They gave us time to look at everything without hovering over us the whole time. They didn’t push us into buying anything we didn't want. They explained all of our payment options and helped us get a great deal! Over all great experience.
This is by far the best store in Tyler . Quality , inventory and service are EXCELLENT!
Always a 5 star experience here! Be sure and ask for Brandon.
Professional salesman. James Perez wss able to match the online price we showed him. We will shop at the Tyler, Texas location again.
We had a great experience with our salesman Mo! Didn’t pressure us into anything, answered all of our questions and was very understanding of our wanting to take a couple days before purchasing. We will definitely be using Ashley for our future furniture needs!
Excellent customer service and easy buying process. Blair was great to work with. I would shop here again any day.
Found a great piece for our little cabin in Flint, thanks to our salesperson Donna. She was helpful, fun, and gave us lots of suggestions for things to do in our area. Good furniture, good value.
We were promptly attended to. We did not feel pressured to buying anything. They were courteous and answered any questions we had.
Bought all my bedroom furniture from Ashley’s, my living room furniture, and my stools for the kitchen Island. I love Ashley’s and the quality of their furniture!!!
Great prices and awesome service , definitely recommend .
it was an awesome shopping experience... top quality hospitality & service, genuine high quality merchandise... super prices... I definitely rank ASHLEY'S #1 in EastTexas
Great experience! I purchased a new king bed with storage, a new mattress that makes my old super soft mattress seem firm, and an adjustable base. I’ve never been so excited to spend my money.
All the sales people i came in contact with we're all great and had a great since of humor😘 Thanks everyone and keep up the good work. If you are looking for furniture with care and respect ,I recommend you check out Ashley Home Store in Tyler Texas
friendly with good prices
The sales people are wonderful with so much patience and the furniture is first rate!
Brandon Swain was really good doing what he does best, selling
Brandon and Candy were very helpful and went out of their way to find what I was looking for. I think the price for accent pillows is insanely high but the people are very kind.
I like the furniture and reasonably price. The sales people were very laid back and very helpful
David the manager. Great guy, great service, great sales. Helped my wife and i through our new couch, chair and coffee bar. Would recommend him to all friends and associates. Jerry and Tena
I visited the Tyler TX HomeStore with the intention of just getting ideas for my house before my move. But Donna was so helpful, knew every product and helped me plan out my home. It was the best experience I've ever had and she was so sweet and kind! I'd give 10 stars if I could!
Ashley home store, Y’all are the worst furniture store I will never purchase from y’all again!!! I have 4 bar stools I ordered 2 came and were the wrong height. I called to return several times, spent hours on the phone customer services and still have the stools. The other two never came and I have not received a refund. I also ordered a living room set. When ordered in March I was told it would be in for delivery April1, then April 17, Then May 15, finally on May2 I got a text to schedule the delivery. I picked May 8. It is now May 8. I never received a call for what time they were coming so I called and found out the delivery was scheduled for Tuesday May 11. Now My furniture is set to be delivered next Saturday. This has been the worst experience ever I will never buy from your company again.
The Professionalism, Of Ashley Mosuga And Hollie Nixon Was Pleasant And Truly Remarkable Thanks For The Opportunity To Be Part Of Your Family Thanks
Blake was incredibly helpful. He helped me find everything I was looking for and made sure I got the maximum discount available.
Great experience with the sales staff. Very professional and easy going. Enjoyed our shopping experience.
Braylon at the Tyler location was very helpful! great service.
Braylon was very helpful. Great service!
Great service! Salesman really helped to find the perfect piece for my home.
great service, good prices,and great selections
Awesome
I needed a recliner in a hurry due to an emergency back surgery and Ashley Home Store in Tyler, TX came through for me! Amazing store and will definitely do business there again! Thank you!
James was a great salesman and I got a great deal on something i wanted
We are building a new home and of course need new furniture . They have a great selection and our salesman Mo was awesome. Prices are good especially if you can afford to pay cash .
Very friendly sales person , I got good discount when i purchase one full price and get the other 40 % off .
My husband and I were helped by Mark and he was absolutely helpful, patient, and understanding of our needs. We purchased with Ashley’s back in 2021 and were so pleased with their service we returned.
0 star if I could. On March 12 i Bought and paid full price for new bed and mattress. Well was told that it was on back order until March 28. Fine well when that date rolled around I still haven't heard anything. I then called to find out what happened, come to find out it is now pushed back until April 14. Fine well that days goes around and still never heard anything. Then that day I get a email that it will be delivered on the April 21st. Great finally going to get it. April 21st arrives truck pulls up drive and worker get out very nice they asked me why did you not buy a mattress. I ask what do you mean? Cometo find out well it was pushed back until may 29th. Wond be going here again. Was not notified 0 for customer service.
Awesome in and out with nice people
Entered the store on a Sunday afternoon. I wasn’t greeted by a single employee or had anyone offer assistance while I browsed around the store for about 15-20 minutes. I already knew what I wanted as I looked online for a few days prior to in store visit. I was able to price match a better deal from their website plus get an extra 10% off with an online coupon. I opted to pick up my items when they come in at an estimated two weeks. My total time in store was an hour or less.
They were very helpful in getting information for the size and type chair we were wanting.
We placed an order for a couch on September 8, 2020. We have yet to get all of our order. It has now been over 7 months. I have contacted the store multiple times and each week the order date is moved out another week. They will do nothing to get our order. We can’t use the couch because it is a sectional and they did not ship all of the pieces. Do not buy anything from this store. Horrible customer service.
It’s been 2 & 1/2 months and we still don’t have all of our furniture. It took so long because they didn’t let us know the company no longer made the base we ordered. & so they gave us a different one for the same price then only gave us half of it. Terrible experience and they’ve just been rude. We’ve spent so much money there and honestly regret it.
DO NOT SHOP ASHLEY’S FURNITURE IN TYLER, TEXAS... I came into Ashley’s in September (2020) to purchase a sectional. I was greeted by Justin(JT; salesperson) . Justin (JT) did not take any information from me. Justin (JT) told me that Chante would be assisting me. Chante then got up from the table they were sitting at and took me to the back. I was thinking Chante was over financing for Ashley’s. Chante then took my information. Chante told me I was approved. I told Chante I wanted to pay the furniture off in 90 days. Chante told me that the agreement was like 90 days same as cash. I agreed to pay the sectional off before my 90 days. That was all we discussed as far as the contract. We moved onto the protection, delivery, and signatures. In my mind I thought this was pretty easy so I referred my Mother. The furniture was delivered before Thanksgiving. Two Hispanics delivered my furniture. The gentlemen did not put my furniture together. They left it wrapped in plastic. January (2021) I sent my son in the store to pay my furniture off. Chante called my cell phone and told me I did not have to pay the couch off, and that I had time (if i needed the money for something else). I asked her to write the amount owed down on my receipt (she did). The amount was $2510. I’m thinking I should be finished paying the interest and maybe this is the final amount. Last week, my Mother called to pay her couch off and Ashley (Acceptance Now manager) told her the amount to pay the couch off was the original amount. And that she was leasing the couch instead of “buying.” My Mother then called to inform me about the matter. Yes, we were tricked. Chante told us the money that was being drafted out of our accounts was applied to our furniture. I went through my contract and it stated that I was leasing. I’ve already paid $1,500 towards the couch. The total of the couch with the protection and delivery came to be $2525. The contract had me paying $6,666 for the couch. This wasn’t explained or discussed. Who would pay that? That’s too much interest. That’s buying the sectional 3 times. I called Ashley’s furniture and spoke to Candi (assistant manager). Candi was very helpful and understanding. Candi stated Justin should’ve taken the time to give me the opportunity to fill an application to go through Ashley’s financing. Justin did not allow me to go through the waterfall protocol. I also spoke with Ashley (Chante’s manager) and she was floored about Chante not communicating properly. Ashley tried to help us as much as she could. I just feel like something should be done about this matter. No one deserves this treatment. David (store manager) failed to reach out to resolve this matter. It is hard to reach someone in corporate. Why would Ashley’s care? They’ve already been paid by Acceptance Now. They should care because it started with their salesperson. Do you treat all your customers this way? Do you prejudge every person without giving them an opportunity? This is a deceptive sales practice. And it is wrong. Why would someone rent furniture $320 a month? Why would someone pay almost $7,000 for a sectional when it was for $1,900? Please make it make sense.
James was awesome, he helped us find what we wanted and was never pushy to make a sale!
Furniture is decent if you can ever get it in. I’d recommend going with another company you would actually like to receive the product you pay for.
Friendly, quick service.
Walking in Ashly HomeStore (Tyler, tx) salesman Mike greeted us and was very professional. He went above and beyond to make sure we got the sofas we wanted! Happy wife happy life! Thanks Mike! We’ll be returning for our dining Table! -Adrian Vasquez
I love MO, he is so personable and VERY knowledgeable.
This was our 3rd time to visit and purchase from Ashley's. Always a fun visit with the selection of furniture and accessories. Our salesman was very helpful and not pushy with us. Was honest about the long wait time on delivery with us upfront and we appreciated it. He explained the offering to us as well and we did tske advantage of them! We did purchase furniture and are looking forward to the delivery!
Great experience. Looking forward to the day my sectional is delivered!
Great customer service! The gentleman helped with all my needs and never pushed or pressured me into buying anything I didn't want. Would definitely buy from them again.
Awesome customer service and helpful with what we were wanting not just something to settle with!!!
The service from the Tyler TX Ashley furniture store is without a doubt the worst I have ever encountered. If you disagree just try calling the store. I purchased thousands of dollars worth of furniture 3 months ago, I received some of it 2 months after purchase date. Where is the rest of it ? Oh wait they no longer make it, does anyone one from Ashley call and let me know ? Absolutely not. I make numerous calls to the store only to discover they don't take calls at the store, so I have to drive there to be told that some of the items I purchased are no longer available. What ? Why didn't you let me know a month ago?. Their answer, because the manufacturer didn't let us know. Not sure I believe that given what else has happened here. The last piece of furniture was supposed to be delivered a few weeks ago but that didn't happen either. I drove back to the store and was told it would be delivered on the 20th. Went back to the store on the 21st because yes you guessed it NO DELIVERY. This time the manager said the will give me the floor model and delivere it on the 22nd. It's now the 23rd no call and no delivery. What business can actually stay in business doing business this way.
Our salesman Rob was very friendly and helpful. We went in for a barstool but found several other beautiful products. We love Ashley Homestore and will continue being loyal customers for a long time
A wonderful salesman that they call "Preacher" was so patient and helpful. Everyone in tje store was super friendly and the furniture was beautiful, great quality, and affordable. I will be back again!!
No follow up from the sales person or office manager regarding issues we have had with furniture delivery and furniture we have received. I will never use this company again nor recommend them to anyone.
David and Nathan were great and very helpful in helping us selecting a home full of awesome furniture Thanks David and Nathan
Do not by memory foam mattress from Ashley!We bought our Sealy memory foam mattress in 2012. It has a ten year warranty. In Nov. 2020 I requested that Ashley have someone come out to inspect the mattress as it was sagging badly. A work order was entered into computer and was told someone would call. I finally called them.Call 1 Was informed that the ticket was closed because they could not reach me. They had both land line (answering machine) and cell phone (voicemail) Man set up a new work order and told me someone would call.Call 2 Week and a half later. I was told order had not been set up and that I had no item that was still under warranty. She went to talk to someone, came back and set up new service order. they would call me.Call 3 Two weeks later I called again. Was asked did I send pictures??? No previous mention of pictures. Was told I had to send pictures showing tags of mattress, picture of mattress with pad and one without pad. She said call back and tell them to attach pictures to work order.Call 4 Called back after I sent pictures. Was told they did not receive them. To send them again. So I did. Call 5 Called back and told lady to attach pictures. She told me that she could not access that area. !!!!! Finally on March 21st I received an email stating that since there is a stain on mattress that the warranty is void! (very faint stain) She stated that I needed to take it up with pad people. I got the mattress pad from Ashley the day we bought mattress. What does a stain have to do with mattress sagging on both sides?Nothing but total run-a-around!! Will no longer shop at Ashley.Vicky B.
Great place bought my sectional and bedroom set there
Amazing customer service...
Loved working with JT who helped us figure out the best plan for the couch we wanted to purchase!
The best place to shop....ask for Preacher
Def recommend Ashley in Tyler, Tx! Donna Davis was amazing! She's professional, courteous and patient! I fell in love the minute I walked in the doors with multiple things!
Great service. Trainee Blake working with James Campbell really listened to what I wanted and found me the perfect sofa. Love shopping here.
If I could leave NO stars... I would. HOLY COW! I hope every Ashley Furniture isn’t as bad as this one, in Tyler. Terrible customer service, unethical sales, and did I mention terrible customer service? In October - Colton and I purchased an electric chair from them for the apartment, they told us it would take 6 weeks to come in. I finally called to check on it about 8 weeks later, and they say we stopped making this chair. You’ll recieve it in a year! A YEAR??? So I cancelled the order. We did get to leave with the battery pack it came with (or we paid for) so the chair didn’t always have to be plugged into power directly... when we cancelled the order I returned the battery. SIX MONTHS (6) later, I recieve a letter in the mail saying my credit has been negatively impacted. As a 22 year old with a brand new car, fixing to get married and house shop you can imagine the fear / rage that went through my body. I call the customer service line, they tell me the manager there (Candy) has failed to return my battery pack properly... which let me remind you we had done 3 follow ups to make sure I was good and gotten confirmation paperwork (yes I still have it) and that is why my credit had been “negative impacted” they transfer me to the bank - because they didn’t want to handle it ... they ended up transferring me to the wrong bank. I drive to Ashley furniture at 8:00 PM at night for the guy up there who was very friendly - to tell me candy will be in at 10 AM and I will have to take it up with her. He could offer no solution - except for me to be up there at 10 AM.
Awesome service. Not too pushy and gave me some great affordable options within my budget. Thank you Ashley!
Awesome service. Not pushy at all and gave me some great options despite being under stocked at the moment. Thank you Ashley!
Great experience. Super friendly staff. Brandon in Tyler was very informative any time I had a question about the items I was looking at, as well as helpful in getting me the best deal for my money. Thanks Brandon!
Excellent customer service Mo was my sales person. Very helpful with choice making. He let me shop without the added pressure. Had A very family friendly atmosphere. Well return for other furniture as needed! First time buying was a great experience!!
No-pressure shopping experience. Loved it!!
We were impressed with the variety of furniture and also the fact delivery is within a few days. James, salesperson, was easy to work with. Overall a positive and efficient experience.
Another one star review! Our end table was broken when delivered to us a few weeks ago! They told us we can trade it out at the distribution center in Tyler. We drove over an hour, got a box, bunch of screws and was sent on our way. We have been working over an hour to put this thing together. It has electrical outlets and usb ports for charging phones. Wish I was able to share pictures lol. I never thought you'd hear these words come out of my mouth but I'll be going back to Ivan Smith for all my furniture needs! Our sofa is making noise on one end, brought that up and never even got an 800 number to call warranty company! You guys really need to get it together, this is ridiculous 🙄
Where do I start...ZERO STARS...when we first went, we were impressed and happy with service. We put in our order for two bedrooms, living room, dining room, and some other furniture items in December. We were realistic to know about waiting a month, maybe two for some items.Now March... we just received some furniture in January and February, then the couch two weeks ago, still missing barstools (which would be the fourth time they would have deliver them because they either came damaged or not the quantity ordered), wrong bed set delivered, and still missing some more furniture. There has not been enough or any communication. I have to be the one on top of them. The are so disorganized and are not even communicating well with each other. Delivery has a hot mess of orders that they don't know what to do with and sales/manufacturing must have some type of disconnect of communication with delivery as well. Not enough delivery people either. If it wasn't that we're done shopping around, we would cancel our whole order. NEVER ordering from here again.
Salesmen were not pushy. Robert was easy to deal with. Good experience and would shop there again.
Definitely have experienced the worst service. This was our first couch purchase. Buying the couch was no problem but when the couch was delivered with issues(9 months ago) we just had them replace the part a couple of weeks ago but they arrived with the wrong piece. They rescheduled us for tomorrow, called us today and told us they had the same wrong piece so they wouldn’t be delivering and that we needed to figure it out and call the store AGAIN. All during this time, we have placed another complaint because the material is starting wear and getting fuzzy after only 8 months. Haven’t heard anything on that work order yet. We are very disappointed and just want our couch and these issues to be taken care of as we are paying on it monthly!! Can’t fix the problem but can definitely take our money. Very frustrating and definitely will NOT be doing any future business with this store/company. Regret it all.
Excellent in store variety of furniture and accessories. Great salesperson assisted me. Made my purchase an easy transaction. I understood that there will be a delay in delivery due to covid, as so many businesses were shut down. For me, it's worth the wait to get a quality product.
The sales person was knowledgeable and they had the best prices in town.
Great customer service. Worked with us for the right needs and affordable. JT the assistant manager as well as the manager helped make a great shopping experience. I would strongly recommend this Ashley Store !!!
I (female) went into Ashley Furniture today with my boyfriend and his dad. My boyfriend and I were looking for a couch and I myself was looking for a dresser. Shawn came over to help "us". He would not look at me or ask me questions, he only looked and asked questions to my boyfriend and his dad. I was appalled. Nearing the end we were getting an estimate on the couch. Shawn turned the tablet around so we could see then promptly stood in front of me (so I could not see) and only explained pricing to my boyfriend. What he did was extremely hurtful, disrespectful and rude. We will not be going back or recommending this place to anyone. As a female we should not have to experience such severe sexism like this, especially in a place of buisness. I left the store in tears.
Had to go there 3rd time. But finally got the order placed
Wonderful sales people who are not pushy, Justin Thomison was very understanding, helpful, and patient while me and the wife bounced around the store looking for new couches. Very informative and quick to find answers from even calling on a service technician for some of our questions.
We looked all over town at coffee tables and side tables before returning to Ashley to make our purchase. The selection and price were by far the best. Braylon was also very helpful and didn’t make us feel pressured.
I went with my daughter and her husband to pick out furniture for their new home. They ended up picking out a beautiful king size bedroom suit, a living room suit, bar stools and a rug. This was the first weekend in December 2020. Today they finally went to the store and cancelled their order of over $8000 due to little to no communication and nothing but the rug(which came from a different supplier) delivered. When they ordered it they were told it would be delivered as it came in and the latest piece would be the couch and it would be the first week of February. When they went into the store to check on it, the manager was extremely rude to my daughter and my son-in-law stepped in and of course he was kind the him. I pray no one shops at the Tyler, Texas store ever again! I will tell everyone I know to avoid Ashley at all costs. Their neighbors have a $12,000 order and still have not received any of their furniture either and they ordered theirs in December also.
We came in looking for a sofa. Donna was the nice lady that helped us. She was friendly and very professional. I would definitely recommend Ashley home store to everyone. Thank you Donna we love our sofa.
We purchased a new home and we done some shopping around a bit before we came to the Ashley home store and decided that we wanted to furnish our new home with Ashley furniture! The main reason for us choosing the location in Tyler was because the salesman Robert treated us with the upmost respect and was very dedicated to his to his job and was very patient and let us decide on exactly what we wanted no pressure or hassle of any kind we since have grown to love dealing with Robert! And of course the the employees make the company so far we are very pleased with Ashley home store! We are still waiting on things we purchased but we do understand that waiting on exactly what we my take some time!
Justin “JT” was very professional and patient with us as we purchased a couple of sofas for our ministry building in Mineola and bed frame for the home. He is a wonderful asset to Ashley Furniture!
Easy to deal with, great selection, exactly what i needed!!!
Love to shop furniture here!
We bought a beautiful looking and very expensive sectional from here. We went to pick it up and one end was broken. We were able to fix it at home. Less than a year later one recliner is rickety and another broke. We weren't allowed to buy the warranty because it was a floor model and on sale. We are now stuck with expensive broken furniture. I DO NOT reccomend the products. It is not quality stuff. Cheaply made and sold at high price.
My husband and I bought a loveseat today. The salesman was wonderful, nice and helpful. Also, the loader was very nice and personable as well. We will definitely return for our future furniture needs.
If your ok with them lying to you about delivery times just to get a sale, then this is the right choice for you
Loved working with Mike! Thanks so much!
Love my experience with Donna sue❤️❤️
Just took advantage of the buy one get one 50 percent off on 2 recliners. Exceptional quality and pricing!
My experience in the Tyler tx was great!! I will go back and shop. Dashawn at the back counter was awesome!!
Nick was an awesome salesman. He didn't pressure me into buying and was very helpful. I bought a very nice set of sofas. I highly recommend asking for Nick when you go.
I had an incredible experience buying an entire new bedroom suite. I was treated with such kindness and respect and felt more like talking to a good friend by the end. Highly recommend!
They were very nice, answered all questions
Very professional group of people. Very polite employees
I was looking for a sofa recliner and had found one on line at a store in Dallas that was an Ashley product. I went to the Homestore here to see if they had what I was looking at to sit and see the true color. Mark was my salesman and he answered all my questions. Needless to say I ended up purchasing the sofa and they matched the price from Dallas. So nice to buy local. Everyone was helpful and I will recommend to friends.
Meg was a super big help today! She had all the info I needed and got me taken care of in a timely manner.
DO NOT BUY HERE. I order one couch on November 8th they said it would be in early December around the 13th I was fine with that 13th comes and no call no message I call them they say it has been back ordered until December 23rd I was fine with it being delayed I understand that but .... still didn’t come in now they are telling me January 13th guess what no couch then I get a confirmation for delivery on January 23rd guess what I called they tell me it was a “system glitch” and my delivery day wasn’t scheduled they could fit me in on January 28th. Sure at this point I’m just trying to get my couch well the calls for me to make payments on a couch I haven’t received yet started on the 20th but that’s not the point well it’s January 28th and guess what now they are telling me February 13th!! I was done after that I went in to cancel the order and they told me oh it should be here by February 1st?? But I was just told it was the 13th so I went ahead and canceled because at this point It’s never going to come in it’s very clear to me they have no idea what they are doing up there not even 1 message saying my stuff was on back order TERRIBLE PLACE TO BUY FURNITURE just go anywhere else
Update: Mo is great, but I have never seen any company so unorganized as this! They called me last week after a couple of months to let me know my furniture was in. We scheduled an appointment for it to be delivered on the 4th of February. In between all of that we decided to go ahead and purchase a second end table to go with it. Now bear in mind they are coming on the 4th, but to add that one little table with the other furniture I had bought was going to cost me $69.99 in delivery fee. Then while on the phone they said "Oh no the 4th is only a partial delivery, if you want it all you have to wait until the 11th. OK not a problem, since I have to wait can you toss that one end table on the truck vs me having to drive an hour? NOPE! So you called me and said my furniture was all there "but it's not" so now I have to another week because "it's not actually there" but you won't toss on one small end table with a living room full of furniture without charging me $69.99. I cancelled the order, If you do go here, most definitely ask for Mo, but he can't help with these issues, they are warehouse and out of his hands. Go see Mo! Great salesman, really shows he cares that you are happy with purchase! Had slight paperwork issue, and they took care of it asap! Thanks Guys!
It waa clean and good service
Went in to look around, visited other furniture stores in town, and ended coming back to Ashley HomeStore. Best price for the product I was looking for, and the salesman was great - he just asked if I had any questions and didn't stalk me around the store or try and pressure me into a purchase like other stores.
Excellent team! Easy to work with and excited about our new couch!
Easiest furniture buying experience ever. Went in, found what I wanted, and had it ordered in less than an hour. Sales Associate was extremely nice!
Great service. Best prices too.
Just received a call that my furniture which I bought on October 31, 2020 and was supposed to be delivered today was not scheduled for delivery. I received a call on this past Sunday to schedule delivery. I scheduled for today. Gave away all my furniture and received a call this a.m. to schedule a day for delivery. Told her that I already had a date for today. Also had 2 confirmation emails for today. I called the store and she hung up on me. I will never ever buy another thing from this place!! Now my elderly mother has no sofa to sit on.
Customer Service and sales representatives were very pleasant and helpful, the wait to receive my purchase is way too long, other then the waiting period being too long everything else was a pleasant experience.
If I could I would give 0 stars because I never actually got to purchase anything like I planned to and the reason why is - My son and I walked into this location in Tyler and not 1 employee said one word to us No welcome to Ashley’s NO what can I help you with etc And we walked through the ENTIRE STORE and looked at almost everything & employees literally passed by us looked at us but not one word. I was prepared to buy MULTIPLE BIG pieces of furniture from this store for our new home but definitely not after that experience , I will say this Nobody should ever judge a book by its cover Because you never know what could be the case! Thank you
Very welcoming and made me feel right at home. Super easy shopping experience. No pestering by salesmen like most furniture stores
In and out in 30 minutes with exactly the couch we were looking for! Donna was a joy to do business with!
Very helpful staff. Still looking for the ideal piece.
They are very friendly and treated us great.. They have some gorgeous furniture.. Thank yall so much for the help and the great atmosphere.
Never do business with this company. I ordered furniture on 9/11/20 and still have yet to receive my total order. They keep pushing back my delivery date every week or two but can definitely send you a bill on time and want payment. I will never do business with them again after pretty much furnishing my home with their furniture you have lost a great customer..Carl Lane
Great and easy experience buying furniture.. go see Justin if you are in Tyler
Been waiting on my furniture for almost 5 months now. They have scheduled delivery dates and don’t show up. This has happened twice. They were supposed to deliver today as well and it is not happening. That’s 3 total days they schedule delivery and don’t show up. I’ve been to the store and spoken to numerous people, everyone sounds great but never follows through. Don’t waste your time. Once they make the sale they couldn’t care less about following through. Update: 1/6/2021: Finally got my piece of furniture delivered and it’s BROKEN. Seriously, never doing business here again. Now getting it replaced is turning out to be even more of a headache. Do yourself a favor and move on from this place when looking for furniture.
We bought a sofa and love seat today at Ashley’s. James, our salesman, was very helpful. Thanks for the great service James!
They were very accommodating and explained everything thoroughly throughout the purchase of our new living room set. They were great at greeting us and making sure we were taken care of during our visit.
I enjoyed my helpful Rep Mo very pleasant personality
I got end tables at a reduced price due to price match.
Mo was a fantastic salesman to work with, and the manager was very friendly to us and willing to help with anything we needed. Great store :)
Great service. Helpful salesperson. Great selection of furnishings. Entire process was painless. I would definitely recommend anyone to shop Ashley’s. M. Pittman
They did a fantastic job setting my family up with a wonderful sectional! Can't wait for it to arrive! We had been to the store three times to sit on the same couch. There just wasn't anything better then Ashley's! The most comfortable and affordable furniture out there! Thank you for being apart of future memories our family will make!
Delivery has been scheduled and unmet by Ashley twice now. First delivery never happened, second delivery never happened. On the second delivery: it was setup as a contactless delivery and to leave the box on the front porch. They came out, knocked on the door, and did not leave my box. It was specified to be left on the porch, no one had to be present. Now, we are waiting on a new delivery date. This was a Christmas gift from kids to Mom for her keepsakes to be put on. It is now Dec. 29th and no gift.
Meghan was such a fantastic help and we couldn't ask for a better product!!!
They have great customer service and provide several great options for customers. Mo was very knowledgeable and was able to answer and meet all of our needs. We will definitely recommend them and will be shopping with them again.
LOVE their furniture, great quality and excellent service. Mo was so helpful but not smothering.
We worked with Michael over the phone from California, anticipating our move. He did an excellent job finding what we were looking. Manager, Daniel, in and really made us happy with our final decisions. Thanks team for your help. Can’t wait for the final product to come together. Best, Madison and Andrew
Robert G was extremely patient and polite. He walked me back and forth several times while I was making my selection. I will definitely go to him in the future!
Very prompt service when we entered the store. Helped us order the exact loveseat that we wanted and found it at an out of town store which meant quicker delivery.
"Mo" helped us and was spectacular! He did great and got us a great deal! He was very patient and very knowledgeable of products in the store! Thank you!
They are really professional and courteous. The sales staff went above and beyond to make sure my wife got the perfect gift for Christmas
Great customer service! We were greeted and helped right away. We didn’t feel pressured and they gave us the best price possible.
Robert was great. I had a list of furniture we needed and he was very patient with me and my kids even though it was close to closing time. Amazing service! *UPDATE* I will never purchase from this company again. Not just specifically this store. I waited nearly 2 months for my furniture and kept getting pushed back dates on delivery for an item that I never even purchased that was supposedly on "lay away". I finally canceled Feb 9th and asked for a refund. I paid $1000 on card which I got back a week or two later. The other $8000 that I paid cash in store I still have not seen in 2 months time. Everytime I call they don't know what's going on with it even though a month ago I was told the check had been mailed and would be here no later than 3/16/21 along with a ticket number incase of any further issues. Even with the ticket number they can't give me any answers. Real nice Ashley's.
This is a beautiful place to start a new beginning. I just bought my home and starting new with all new furniture! And able to finally build my credit! Truly blessed by God. Thank you so much ashley furniture store. !!!
People were very friendly and so helpful. Will definitely use them from now on. 5 stars with me
We purchased a warranty on furniture we bought at the time we built our house. They contacted us since we didn't use it and we applied it to a purchase. Better than losing it , as most warranties!!
Our Sales lady was wonderful! No pressure to buy! We were able to take our time and make sure we were getting what we wanted! She was honest and knowledgeable!
The sales team is great, I'll give you that. But our furniture is literally falling apart. We purchased the extended warranty, but since it's considered a manufacturer defect it will not cover the repair and Ashley won't cover it either. We will never purchase from there again.
At first I gave great review. Now I want to return my items and they haven't even come in yet! I just want an update on my items. I may have to go to the store in person and get a refund! I have called these people 4 time in one day and the minimum time I waited waited was 14 minutes and had to hang up. You can not reach these people and it makes me want to end my business with them!!!!!!!!!!
Mike has been very helpful and patient while we find furniture for our home. The quality is great and the price is reasonable. Definitely recommended! Thank you!
My floor sales woman was very nice. Spoke as I came in the door, ask how she could help and did just that. Thank you so much Ms. Donna Davis. Jacqueline Felder
Friendly service and good funiture.
Friendly service and knowledge about their products.
Loved my experience at the Tyler, Tx location! James was so helpful & kind. Will definitely be shopping there more often! Highly recommend 👍🏽
I was helped efficiently and it was a great experience. happy to have my new sectional!
Very sweet people! Mike set there and worked with us and the staff were all very helpful. Would recommend!
No help
Overall great! Mo was patient, attentive, and extremely helpful.
We were assisted by a wonderful salesman named "Mo", who helped us select just the right sofa and loveseat for our home.
Very helpful and found just what I was looking for! Great experience can’t wait to get the furniture in our home!
Mo Powell was so very patient and helpful with us on our purchase of a new bed and living room furniture. He was very knowledgeable about his product which is rare these days. One of the best buying experiences I've had in a very long time.
Ms Nixon was very helpful and knowledgeable. I was able to get everything done timely, no hassles! Thank you!
What a terrific buying experience! Donna S was our sales lady and was absolutely wonderful in all aspects helping us shop for the right furniture door the space was have.
Our sales person, Donna, was amazing! No pressure at all, gave us space to look and wander but was easy to locate when we needed her. I can’t wait for my new furniture to be delivered!
There was absolutely no pressure and my salesman was wonderful.
Everyone at the store was super helpful and knowledgeable about all of my furniture needs! Was able to get my whole living room and bedroom furnished in one trip!
Excellent customer service and great prices and furniture
When we walked in there was really no one there, seemed empty. One guy finally introduced himself and said he was there to help if needed. We looked around and when I was ready to ask some question to narrow down my purchase (I came to buy) I had to really search the story for someone, when I came up to the window a couple ladies were talking (didn't even look at me or ask how they could help) they same gentleman popped up and asked again if I needed help and I said yes. I was semi knowledgeable I ended up buying because of the product not really because of anything or anyone there (He got lucky-although he was nice) But we waiting from AUG until End of OCT for delivery then it was delayed to the next week on Tuesday(after we got rid of my sons bed once delivery was confirmed so now he is sleeping on the couch), then I call them Tuesday (after my husband postpones his work plans to wait for them all day) to the following day, again I'm the one having to do all the follow up and literally ever call I was on hold waiting for someone to pick from 12-14 minutes. So the company process is not very well put together and the customer service is lacking big time, the 2 stars I gave is hopefully because I'm going to love the furniture I get sometime in the future. 10/21 Update OMG so I get a call from a very nice guy saying asking me if I understand that I'm only getting the headboard and footboard, no side rails, so there is no way to put together my sons bed. I said no sir I told them only to delivery if they entire bed was ready and he was so sorry and told be this happens all the time and says again how sorry he was for everything I was going through.. I can not express how specific I was over the phone when I asked which pieces would be derived before I agreed to partial delivery and got ride of my sons bed, this has been the worst experience ever!! Now he is sleeping on the couch till NOVEMBER Update 11.9.20 I ended up talked with the store manager David who was very professional a last week on Tuesday I think and has been the ONLY good part of this process. He within hours had my order fix and my delivery set up by Thursday!! I'm very thankful for every he did to fix all the issues I was having. However...when the delivery came the chest I ordered had to be sent back because the entire side was completely damaged, the bed could not be properly put together because they did not have the proper parts with them (parts are still sitting there waiting for my husband to install) and after they left I found more damage on the other dresser that I was not about the see prior to them leaving. I changed my original 1 star to a 2 star only because of the awesome store manage but the rest of the experience was not good at all.
Knowledgeable, friendly, great service
Do not recommend this furniture store. I ordered my furniture in August, didn’t get it till the end of October. That’s wasn’t the problem. Moe, the salesman did his job. It’s afterwards that became the problem: Ashley Store does not provide a tracking number for updates, nor do they ever answer the phone. Had to leave work just to get delivery information and the receptionist (blondish brown/middle age lady) acted like she was the manager. She definitely did not want to hear about the phone issues! The customer service was the worst I’ve dealt with.
Do not recommend this furniture store. I ordered my furniture in August, didn't get it till the end of October. That's wasn't the problem. Moe, the salesman did his job. It's afterwards that became the problem: Ashley Store does not provide a tracking number for updates, nor do they ever answer the phone. Had to leave work just to get delivery information and the receptionist (blondish brown/middle age lady) acted like she was the manager. She definitely did not want to hear about the phone issues! The customer service was the worst I've dealt with.
The salesman that helped us was awesome ! He took his time and we weren’t rushed at all ! We’re very satisfied with the furniture we picked out !!
Very nice people, willing to help you find whatever you desire. I enjoyed our experience and we will continue doing business with them. Thanks for the awesome experience.
Very friendly great service
Gave it one star because it wouldn't let me give it no stars. Customer service with this company is non existent. Can't meet delivery dates even with a month out date. When contacted store, canceled order and was told there was a ten percent restocking fee, even though they couldn't meet their end of the contract. Wanted to talk to a manager and of course they hung up, never got to speak with a manager. I would and will now use locally owned businesses.
John Hallmark was very helpful and great to work with.
All the personnel at the Tyler store are super nice and very professional they will take care you as soon as you walk in to the store I highly recommend this store.
Awesome customer service and even better products.
This was the second time my wife and I purchased furniture from Ashley in Tyler. They have plenty of selection and friendly and knowledgeable sales people. We were going to pay cash but they had an awesome deal that we opted for instead, you got 15% off and 0% interest for 6 months and a warranty if you used there credit card. I would definitely recommend the Tyler Location, great guys!!! Rick Henley
My experience with Ashley Home Store was exceptional today. I will definitely being shopping here again in the near future. The customer service was a 10! I did not have to ask for help. As soon as I walked in I was a greeted... My price online was matched in the store. I am one happy customer. Thanks Justin for your outstanding customer service!!
Bought furniture in 2017 sectional I bought frame damage store has been giving me the round about for the past year in half 2,000 dollar couch didn’t even last a year
Awesome service! Not high pressure and kid friendly! 😀
I had an incredible experience with the sales associate Sandy.
The young man that help me was great help in always
Seen a dining set in another Ashley's Store in Dallas Tx. I went to Tyler Tx and brought it. Bo was not there. I got with another sale associate. I got to have this dining set. I love the chairs too Customer Service was great.
Found exactly what we were looking for and great quality!!
Always friendly! Been several times!
Stylish furniture . I just bought a cabinet from them 800.00 but the knob fell off right out of the box.
Went into store today. Yanet helped me out and was great. Would go back
I think their furniture selection is great. Salespeople are nice. Don’t know where the breakdown is but ordered a couch and chair in mid July, first said it would come in Aug 8, then at end of July get a text 9/4, then 9/16 and then nothing since end of July on when ours will be in. Finally got to talk to someone at the store( you can’t even talk to anyone on the automated system, on hold indefinitely) and she said chair would be in the store to then be delivered 9/18. Well it’s 9/23 and I haven’t heard a thing. Originally when I knew there was a 2 month wait, asked if they would just give me the ones off the floor and then they could replace with the ones I ordered but said that was basically impossible. So I still have no idea if I’ll ever get these items! Moved into a new apartment and have bare minimum furniture right now. I know it’s Covid but follow up with your customers or something!
Courteous and helpful salespeople.
My fiancée and I really found the Tyler location to be helpful. We bought from a representative named Mo, great salesman, not pushy and very helpful. We totally recommend this place and look forward to doing business with them in the future.
Love the furniture I found. Due to Covid I was told could be 4 to 12 weeks before delivery why the 4 star only. Nice salesperson, Mr. Hamilton. Not pushy only helpful! Excited to receive my new furniture 😁!
Upon entering the Tyler store, I started towards the area to peruse two items I had an interest in looking at this day. I passed a few salesmen along the way. After a few minutes, one of the salesmen I had passed, came over & asked what I was looking for. I answered & he pointed in two directions & said to ask if I had any questions and that he'd check with me in a little while to see how I was doing. So, overall I felt like I wasn't pressured, I was given space I needed, room to breathe, etc. But when I needed help, for example with questions regarding color choices, mixing or removing pieces, with sofa & recliners as well as dining room table chairs, my salesman Mo, was right there to show me what I could do and the selection of available colors. He made my shopping experience very enjoyable & easy, as well as the buying process. Thank you Mo! One thing to consider, the credit inquiry is a hard hit process, so for those who are curious or worried about that process, keep this in mind.
Sandra went above and beyond and was so helpful in quickly meeting my needs. I’ll be a repeat customer for sure!
We have always purchased our furniture from Ashley HomeStore. We have been working with Justin T at the Tyler, TX location and he's been amazing!
My experience was delightful and customer service was great. Very attentive to our needs and concerns. Even moved furniture around to meet the space we have at home. Will be returning for siure!
Sandy was great and very helpful in our discussion making, got some great deals today, thanks Sandy
I enjoyed going into Ashley Furniture store, because everyone is so nice, patient and willing to work with you.There is also a finance company inside the store to help boost your credit scores, no one is hardly ever denied credit approval. Besides all of this, the furniture is so beautiful it's hard to choose. I am furnishing my appointment with Ashley Furniture. I am truly excited! Thank you Jesus Christ
Love this store! I bought a couch and a bedroom suit. Mo helped me and he was amazing to work with. I recommend this store and make sure to ask for Mo when you go in there. He will definitely take care of you
Yanet was great and very helpful.
Fabulous bought an awesome love seat there
I have had the absolute worst experience of my life with this store and management. They have continuously ignored my requests and have had terrible customer service. My order has been delayed by over 3 months!!! They have given me zero communication and no updates on my order since July, when it was supposed to be done. They finally told us it was ready after reaching out numerous times over past two months and low and behold they lied about it and wasn't ready at all!!!
Andre Maree , I was there you were rude and putting your hand in the guy face! You were out of order and if I was ready to step in if he didn't ask you to leave the store crazy b
I will never shop there again!!! I was cussed by the "sleep expert". He tried to shove a sale down our throats!!
Val the Pal had great customer service and took care of everything for me.
Very helpful and worked with us in delivery option and cost scheduling. Worked to make a deal with the best interest of the customer in mind.
MsDonna was very professional extremely nice and helpful .The store was very clean nicely laid out with great prices. I have bought from Ashley’s furniture years ago they have good quality furniture. I would recommend them to all my friends and family.
Good people very patient & helpful easy to work with 👍🏾
Great experience. Justin N. was very helpful and professional. Now I have wait the 8-12 weeks before my new bed arrives🤗
Very friendly staff, my wife and I were able to go in there show them what we wanted and they had us with our couch set up in no time! Very quick service! Would recommend!
Robert was great! He listened to what I wanted & was looking for & delivered 100%.
Great experience! Braylon was very helpful and took great care of us! Really excited about my purchase and will be back for other needs!
Donna Davis was one of the most knowledgeable sales associate at Ashley Furniture!! Listening to my needs and seeing my reaction to each mattress she showed me, Donna found exactly what I needed.
I was told last week my furniture would be delivered on today 08-19-2020. I have not received a call text or anything! I ordered 3,800 in furniture. June 29 and have not gotten one piece of it. If you call they leave you on hold and don’t answer your call. Most awful experience I have ever had!! The store is rude I will never buy from this location again I have been given the run around since they received my down payment. Do not do business here. I ordered things from Conns and Ivan smith and it came within days. Even online! But have not received anything from Ashley awful service in the entire store
Walked in tonight looking for a media console. Justin N greeted us and upon describing what we wanted he took us right to what we were looking for. We have purchased Ashley furniture before but not from this store however we will definitely go back and work with Justin again. He was very friendly, helpful and gave great customer service.
the sofa we purchased is electric and makes a loud noise when reclining. we have not been able to get the service dept to respond. we are not satisfied with our purchase. no help. after delivery they dont care if happy or not............ August 12 2020......still NO repairs....before you buy. PLEASE LOOK ON FACEBOOK AT THE COmplaint PAGES. THIS IS THE WORST COMPANY EVER. I STILL HAVE NO REPAIRS.....WE have been trying since March to get this settled. BUYER BEWARE!!!!!!!!!!!!!!! YOU CAN NOT GET HELP WITH AN ISSUE....GET REPAIRS......OR RETURNS. THIS STORE IS A SCAM......RUN. RUN.....RUN. TO Anywhere else. just because it is cheaper.....it is not worth the headaches...The store manager, Candy, keeps saying she will pass on the information...we keep getting promise after promise.......
We went in for a couch and dining table. We scheduled delivery for end of July (table) and early August for couch. After waiting 5 weeks, we are now being told the couch is not available until Oct. 2020, when we made the purchase over 4th of July weekend. The dining room table and chairs are “supposed“ to be delivered middle of August. We scheduled delivery when we bought the items with our salesman. Had I known this furniture would truly take this long, I would not have made a full cash purchase!!!!
Went in to buy a bed today after a move from he$$ that has left us stranded in hotels for a week and a half. Donna was our sales associate and she was marvelous. She understood the desperate need to have the bed delivered ASAP and worked with manager David to get it to us by Wed! The finance woman Ashley was equally as kind and helpful! If we ever get our stuff, we will be going back for a dining table and couch. The selection was wonderful as were the employees! Thanks Team Ashley!
I would highly recommend Ashley HomeStore to anyone looking to purchase new furniture! They offer a great selection of of sofas and sectionals (which is what my husband and I were shopping for) and our associate Ashley was super helpful in the whole process. I was very satisfied with my shopping experience and I plan on making more of my furniture purchases here!
Sales person Ashley Matthew was very helpful, patient and attentive. She did a great job.
Very good . Everyone was polite and help me find what I needed
Walked in and found just what we needed. They were very helpful. Shopped around but found nothing and the prices were higher than Ashley Home Store.
Our sales person, Ashley, was very helpful and knowledgeable. She helped us pick the perfect couch and loveseat.
If you are interested in investing furniture from Ashley’s furniture in Tyler Texas do not do it I repeat do not do it I ordered a sectional and an ottoman I waited Two months to get half of my sectional and then another two months to get the other half of my sectional and then the Ottoman that I ordered along with my new sectional never came in so the manager David decided he wanted to call me and act like he was doing me a favor by giving me the ottoman that was on the floor I asked how long it had been on the floor and he said not very long about three months I have a picture that I took four months ago and that’s what I told him and I told him if you can give me a discount on the Ottoman since it’s been on the floor and it’s not brand new and that’s what I paid for but he said no he could not do that so I canceled the Ottoman and then when I go to ask for my refund on the Ottoman I was told no? Because I owed interest on it I question that because how can I owe interest on it if I paid it off before the 90 days ? So when I told the lady that I would handle this myself and I got very angry and hung up I got a phone call 10 minutes later telling me oh I’m sorry I miss calculated I owe you $45 because my drawer was over which is not correct because by my calculation and receipts from them they still owed me $116 I’ve called repeatedly over the past four months I was told that they were going to deliver on certain days and I took off work to wait for them to deliver and they didn’t from now on I will shop through Southside furniture I got my king size bed and mattress within two weeks they worked with me I will never shop at Ashley furniture ever again! Remember guys Southside Furniture in Tyler they are amazing and very caring unlike Ashley’s furniture !!!!!
Thanks Robert G. for all your help today. It was a pleasant experience shopping for bedroom furniture with your no pressure sale. David the manger was also very helpful. Employees like you is what makes us keep coming back to furnish our home. Ashley HomeStore is the best furniture store in all of East Texas. Keep up the good work. Wayne C.
Wonderful experience, sales associate could not have been more helpful. Was in and out of store without a lot of unnecessary BS. Loved my experience, will shop here again.
I absolutely love shopping at my local Ashley HomeStore! The quality of their furniture collections keep me coming back..not to mention the top notch service. Keep this up and I'll be a customer for life. Thank you Robert for your hospitality and product knowledge. You took care of my order quickly and I really appreciate your pleasant disposition. So far I have a beautiful dresser from the Hillcroft Collection, and I cant wait for my matching 5 drawer chest to come in and be delivered. I plan on getting the entire bedroom set in the very near future. Loyal custumer, Gail Marshall Tyler, Texas
David & Dakota were very informative & helpful!
Very responsive and helpful!
I had an excellent experience buying my couch. It was the first new piece of furniture I have ever bought and I'm well over 50. Braylon Russell, made sure I was taken care of and explained or answered all my questions. I will definitely tell others about my first new purchase and how well I was taken care of. Thank you Braylon for all you did.
The representative was very pleasant and helpful. All the employees I saw were following COVID guidelines. Everyone was friendly.
Do not buy your furniture from here. A year ago in July of 2019, I purchased a total of $5,769.62 worth of furniture for my new house. Justin was the salesman who helped me and he was great salesman. He told me to call him anytime with concerns or questions and he would be happy to help. Once the furniture was purchased, Justin was no help and gave me the customer service number to call. Since a year of owning the furniture, I have replaced my sofa twice due to the usb on the side of the furniture not working any longer and the couch no longer reclining. I paid a total of 599.99 for GBS 5yr protection. This has been nothing but a hassle to deal with and now on the third time of needing to get this sofa exchanged I&'m now asked to take a photo of the damage to see if they need to send a repairman or replace the furniture. Their goal is simple. Sell you extremely cheap furniture for astronomical prices and hope you do not hold on the phone for 30 minutes for customer service or jump through the many hoops to get your warranty taken care of. Do not buy from here. This place is basically a scam to first time furniture buyers. There are so many better options. I will continue to jump through all of these hoops until my warranty is done, but after that, I can&'t wait to set fire to this sofa that only has a comfort that last for about a month. DO NOT SHOP HERE! Trust me.
Robert was very helpful and friendly. Store was nice. Negative things were out of their control but having to wait 6 weeks for furniture is crazy.
Came in to find a dining table and was pleseantly surprised to find exactly what I was looking for. Unfortunately, the staff were not pleasant. No one greeted or attended us even after 30 min of being around the store. Associates were speaking amongst themselves and none of them even held our gaze. So I will be buying online. I understand social distancing but this was just poor customer service.
Had some issues placing an order online. The manager took care of me and made sure everything was taken care of over the phone.
Purchased a sectional last weekend. They ended charging our credit card twice. Have been trying to call them since Monday morning and no one will answer the phone
Really good customer service
We purchased an expensive sectional from Ashley in Tyler; along with the 5 year warranty. We were told this warranty would cover everything : stains, rips, repairs, etc. fast forward two years when the middle part started to sag due to (what we think) may be a broken supporting board. We called the Tyler location and, guess what... they told us the warranty didn’t cover repairs! We’ve reached out to Corporate and they claim there is nothing they can do because each location acts independently. My husband spent over 2 hours being transferred back and forth to employees that had no idea what they were doing or how to help. The sectional still sags, so we reached out again to see who they contract to fix their furniture . After another hour of being transferred to multiple people; they refused to give us recommendations. So, here we are with a broken sectional and no help in sight. TICKS ME OFF! The Shreveport location is SO much more helpful, again, they act independently and they actually are happy to repair the furniture bought from their location. We stopped buying from Ashley and started purchasing all furniture from Johnson’s Furniture. It’s better quality, better prices and the customer service is superb!
We purchased an expensive sectional from Ashley in Tyler; along with the 5 year warranty. We were told this warranty would cover everything : stains, rips, repairs, etc. fast forward two years when the middle part started to sag due to (what we think) may be a broken support board. We called the Tyler location and, guess what... they told us the warranty didn’t cover repairs! We’ve reached out to Corporate and they claim there is nothing they can do because each location acts independently. 🤬🤬 and my husband spent over 2 hours being transferred back and forth to employees that had no idea what they were doing or how to help. The sectional still sags, so we reached out again to see who they contract to fix their furniture . After another hour of being transferred to multiple people; they refused to give us recommendations. So, here we are with a broken sectional and no help in sight. TICKS ME OFF! This sectional was over $2800.00. The Shreveport location is SO much more helpful, again, they act independently and they actually are happy to repair the furniture bought from their location. We stopped buying from Ashley and started purchasing all furniture from Johnson’s Furniture. It’s better quality, better prices and the customer service is superb!
Absolutely WORST furniture store. DO NOT WASTE YOUR TIME. We've been buying furniture from Ashley's for years, we bought a new house and decided to buy all of our furniture from them. HUGE MISTAKE. We were told everything would be delivered at once and it wasn't, the warehouse and local store were never on the same page, they delivered half our furniture the first time and our bed was missing the footboard and side boards so we had to leave our mattress on the floor for several additional weeks. Half the couch was delivered (missing the chase). I have to ca them, they never call me and then I don't get a call back. TODAY I've been sitting at home waiting on my final delivery and it's 3 PM, called the store and guess what? They have to call the warehouse bc of some issue. Not suprised after everything. This will be their 3rd delivery AND at one point my husband said screw it he'd go get the pieces that came in at the warehouse. They've peice delivered everything and not even in complete sets (bed). They've never offered me anything for all my trouble either. DO YOUSELF A FAVOR AND SPEND YOUR MONEY ELSEWHERE! This business has gone to hell and it isn't worth your time or money.
All of the employees were very helpful and we had a very helpful salesperson, Dakota and a very helpful office lady, ?. I'm sorry I don't remember her name.
Had an awesome experience at Ashley Furniture in Tyler Tx! Morgan Powell was our salesmen, and my Wife and I are very pleased to do business with him in the future! Really enjoy shopping at Ashley Furniture in Tyler Tx! They have a lot to offer and the sales people are very respectable and nobody’s pushy. Felt very comfortable and at home while shopping. Very nice furniture at an affordable price! 👍🏻👍🏻👍🏻
Excellent experience every time I go to Ashley’s furniture!
Ashley Furniture has THE WORST customer service. I paid for my sofa in MAY. I get a call from them last week stating that my sofa be delivered on July 2... I received a text today telling me it won’t come until July 28. So when I called to yell at them, they commence to telling me that only HALF of my couch wi be delivered... WTF am I supposed to do with HALF A COUCH!!!! I asked for my refund so I can purchase something some where else and they said they would have to MAIL me a CHECK WHICH TAKES 3-8weeks!!! OH HELL NO THIS IS ABSOLUTELYAND COMPLETELY NOT ACCEPTABLE. YOU, Ashley Furniture WERE PAID IMMEDIATELY, FROM MY CARD, I DEMAND MY REFUND IMMEDIATELY. YOUR TYLER, TX STORE WILL BE GETTING AN IN PERSON VISIT FROM ME TODAY.
My boyfriend and I got an apartment we did not have any furniture so we went to Ashley they had beautiful furniture It took us two days because we couldn't make up our minds as to exactly what we wanted but Braylon was awesome, He was there when we needed him but he also gave us our space and let us look around and talk with each other. We appreciate this home store.
We had a great experience at the Tyler store.
If you go in ask for Braylon! He is super helpful, he lets you have room to shop but is available to answer questions! He was very informative, and made the experience stressless! Also the manager David was rounding the store asking if we were being helped, our questions were being answered, and were we informed about sales. Today was the best experience I’ve had in a furniture store ever! Thank you Ashley’s!
Ashley’s didn’t have the couches that we wanted but Braylon was super helpful in trying to find us what we were looking for while we were there. We ended up coming back to Ashley’s to buy a coffee table and end table and Braylon helped us again and made it easy. Everyone was friendly and gave us space to look around, unlike some other stores where the associates are breathing down your neck the entire time. Great experience.
Purchased electric reclining couch. makes terrible noise when reclining. the right seat leans to right. left seat leans to left. after only two months left footrest broke. no response....terrible custmer service response
Great customer service and great price! Staff was helpful, knowledgeable, and attentive without being pushy.
Absolutely the BEST experience EVER! Loved working with Ethan Martin and the assistant manager Sabrina.
I went in looking for a living room set. I found the most comfortable pieces I have ever sat on and can't wait for them to be delivered. Sabrina and Dakota were extremely helpful without being at all pushy. I will be back!
Had a good experience. Ashley, our salesperson, was on the ball, got the answers we wanted and was available when we needed to finish the purchase.
Insanely overpriced i seen cockroaches on the couches
Dona was amazing she made our visit at Ashley's a success. She went above and beyond for us. Very friendly and gave us a lot of good feedback. Satisfied with our purchase.
I recently visited Ashley Home Store in Tyler after they reopened. After several failed attempts over the phone I went to the store. The purpose for my visit was to redeem by maintenance agreement that matured after 5 years. They were very professional and courteous and did honor the agreement. I was able to purchase what I wanted. David, the manager, Mo, the salesman and Candi were very kind l to me. I enjoy shopping at Ashley's in Tyler and recommend that you try them. After my furniture is delivered, I plan to continue shopping with them.
Very pleasant experience. Here in Tyler, Dakota Morgan was a great help in picking out what we needed for our own house.
I ordered my furniture back oh April 16th 2020 I have gotten three phone calls stating that my delivery was on the way two of the calls they had to reschedule out for another month meaning I won't get it until July 1st this is not acceptable I am so disappointed and I want my money back and no one can seem to help me because I ordered online!!
Beautiful furniture, definitely coming back when we decide on a style and color for a bedroom!
Great store with a huge variety of options. Home decor galore. Friendly, helpful sales associates. We’ll definitely be back!
Busy Memorial day for them, but she got right to me, answered questions and had me checked out pronto. Great experience!
My wife and I visited the store on several occasions and were treated very professionally each time. When we finally made up our minds our sales representative, Ethan, made the process as easy as possible . We bought a lot of furniture that day and love all of it. Thanks Ashley and thanks Ethan and all the others.
Mike is the best salesman Ashley Tyler has. We have bought from him twice now and the experience was easy and enjoyable. I recommend him as a salesman and the store as a whole!
Justin was so helpful! If you are looking for a new mattress...he’s the best! The Mattress Doctor!
The customer service people were very nice and helpful. My issue was resolved quickly.
I give this place zero stars!! Horrible customer service and the delivery process is trash!!! DO NO GET ANYTHING FROM THIS PLACE!!!
I recently visited Ashley Home Store in Tyler after they reopened. After several failed attempts over the phone i went to the store.The purpose for my visit was to redeem by maintenance agreement that matured after 5 years. They were very professional and courteous and did honor the agreement. I was able to purchase what I wanted. David, the manager, Mo, the salesman and Candi were very kind and cordial to me. I do enjoy shopping at Ashley's in Tyler and recommend that you try them.After my furniture is delivered, I plan to continue shopping with them.S. Rob
I thought the store had a very good selection and great prices ! Store manager was great and my sales associate Ms. Donna was so nice and helpful.
Mrs Donna really helped me and my lady out with picking the right furniture for our new house. She was down to earth and really knowledgeable when it came to the materials and what the product is about. She was very open with her opinion and it was a great first time experience for me and my lady, I highly recommend going to Ashley and talking to Mrs Donna our of Tyler Texas!!!
Great furniture, just what I was looking for. Wide variety. Staff is super helpful, even though its really stressful with the Covid-19 going on. Would definitely shop here again!
On my quest to find a new sofa for my home, I travelled to many different furniture stores before I finally stopped to purchase one at Ashley Homestore in Tyler, Texas. Upon my arrival during both of my visits to this location, My family and I were greeted and welcomed at the door with a friendly smile. To be honest, this is when I thought they were going to give me a disingenuous spiel about how great their products were, but to my surprise, they asked me what I was looking for, directed me to the right direction, and then allowed me to take a gander at these products by myself before laying out some options of whatever else they had in the store. Both times that my family and I went, the sales associates, Justin Newsome and Robert Garvin were there to assist us in answering the numerous questions my wife and I had about there products and services. In fact, whenever we needed assistance or we were ready to ask an in-depth question about their products and services, it was almost as if they had all of the answers ready to go. The part that I enjoyed the most about my experience here was that they didn’t press me to purchase anything like I thought they would, they just allowed me to make my own decisions based on my taste. My hat also goes off to David the manager, he assisted us in finalizing our purchase with Mr. Garvin who standing right next to him. The financial process was most certainly one of the smoothest that I have ever been in, so I thank each of you gentlemen for making this purchase a no-brainer for me. I was able to get in, make my decision, and get out. That’s how I like it. Sorry we missed you Justin, but thank you all for making this process very easy especially with my children running around your store from beginning to end. God Bless you guys!
They’re guaranteed zero credit scam was a scam
Great service Great furniture Great deals Awesome prices
Received helpful showroom guidance (thanks Ethan). Product was delivered as described/arranged. Price was very reasonable. Would seek additional purchases when the time comes.
Great service
Bought furniture from Ashley’s for the second time within the past year. It was a fluid process and couldn’t have been any easier. We will definitely be back.
I was very pleased with my experience at Ashley Tyler, TX. The sales person, Ethan did a fantastic job of helping my wife and I find the living room set just for us and our budget. I never at anytime felt like I was being pressured to buy today. I was especially pleased that he was able to locate our sofa of choice in a local warehouse, so we will be getting it delivered much sooner than expected. I would recommend my friends to come to shop at this Ashley store, and ask for Ethan for a great customer experience.
Thanks Mike at the Tyler Tx Store for your. Professionalism this is our 2 second purhurse from Ashley and both times we had great service and the furniture is great and in our price range . We will sure return soon . Thanks Again Mike for a no pressure sell. Ken King Mineola TX
Our experience with this store was a complete joke. Tried to reach someone for a few days on the phone to see if they were open and check on stock for a couple of items. No answer. Ok so, coronavirus. No biggie. Messaged them and asked someone to call me. Got a response with an apology and requested my phone number to have someone call me. Two days and still nothing. So we decided to go to the store. NO ONE attempted to help us except one very kind lady, who was sitting behind the counter. She gestured for two male salesmen who were both standing RIGHT there, and didn't look up, or acknowledge the introduction she attempted to make. I barely got a nod and right back they went into whatever the heck they were doing on their ipads. So glad assisting me in buying a couch was beneath them for some reason. Took our business to Furniture Row instead.
Thanks, for the great customer service! I enjoyed getting to take my time looking around and not being hassled or pressured into anything I did t want. I would recommend to anyone that is looking for new furniture to visit.
Friendly service!
The customer service was great and the selection was unbeatable! I went in just looking and left a couple hours later with my dream living room and bedroom set.
These people are a joke!!! Never again will I go there again!!! I got furniture there and my experience there for 2 months have been just awful. My address is wrong, delivery date wrong, no statement or account number. I was in there 3 days trying to be patient with them and it has been awful and the sad part is I can’t get any information on my account because they have everything wrong. No apology or anything from them at all.
Braylon was such a big help & very nice. He was very informative about their products and warranties but was not on the financing. we were told we could make payments with a credit card until we got our income tax in. That was WRONG! The financing is a credit card and can not be paid with a different credit card.
Will NEVER refer anyone to buy from here! Our problems didn’t occur till after we had purchased our new bed. Ethan, our salesman, is the most unprofessional person I’ve ever dealt with that doesn’t stand by his word or communicate well one bit. We purchased a bed that was on back order at the end of January and we understood we’d have to wait longer than normal. Delivery date was originally set for first week of March which was then pushed to the 18th. March 16th comes around and I get a call that all of the parts for the bed aren’t their and I can get a “partial” deliver still on the 18th so I contact Ethan and see what he can do. He tells me he’s going to contact a warehouse and get back to me. After hours waiting on a response I tell him to just cancel the order we’re tired of waiting. He immediately calls me asking if he can save us some more money would we stick with the order. I said let me know what you can do and assumed we were still receiving the bed. March 18th 7:41pm I receive a text that in 45 minutes my delivery will arrive. I wait and no one shows. They showed up at 7 when I was not home before i received the text. Called the next day to customer service where they rescheduled for the 8th. 8 DAYS LATER I text him asking about delivery where he tells me orders cancelled and that he can no longer help me, out of his hands. Moral of the story, I get no bed, can’t get any answers cause NO ONE has a clue what they’re doing and I’m out 10% of the cost of my purchase cause they have to “restock” the PARTIAL bed they were gonna deliver. *Cancelation form was “submitted” the 16th of March after I was told he was working on working out another deal. Wasn’t ACTUALLY submitted till the 23rd of March. April 1st and I still haven’t received my money back! 👍🏽
Amazing people work there! Had the best experience with one of the sale reps named Donna. Donna was beyond knowledgeable, honest, kind and understanding to my needs. I never felt I was being pushed to purchase anything. I felt I was walking around the store with a friend or family member who knew my expectations. After a short conversation with Donna, She was fully aware of all my needs for the furniture in my house. Honestly, what else could you ask for! Thank you Donna! Mitzi W
Purchased a bed frame and mattress on January 26th,2020. Was told it was a 6 week turn around because of a new sales order. Got the date March 11th. Got a phone call the day of the 11th saying it was on back order and it was delayed. New date was the 18th of March. Between the 11th and 18th we got conflicting calls/messages about when the bed would be here. April 8th..March 18th The warehouse was saying one thing, sales man another. Couldn’t refund the money without a 10% restocking fee, for something that apparently isn’t fully in stock.(not my fault you sold more items then you had in stock) Finally agreed to April 8th with delivery fee refunded.... no refund. Got a text on the day of the 18th that they would deliver a partial delivery in 45 minutes, time was (4-7) got the text at 7:41-came back home and no one ever showed... said no one was home when they arrived at 7:10pm(hadn’t even left at the time) Called and “protocol” wasn’t followed so now it will be back to April 8th. From other reviews, it’s a common problem with Ashely Furniture. Pathetic. Will be shopping at NFM next time.
Ethan was very helpful and knowledgeable of the product and inventory! Great experience!!
We had a great experience from the time we walked in to the time we left. Sabrina greeted us not too long after we walked in and was very helpful finding the couch we had been looking for. Sabrina was a joy to work with. Very personable and welcoming. Thank you, Sabrina for your help and for the timely purchase.
Great service and friendly staff.
Jason was amazing! Super patient and helpful with our experience! Can’t wait to work with him again with future purchases.
Everything!! The staff are wonderful and very polite.
The people were very knowledgeable and polite. I can't wait to purchase our next piece of furniture from them.
Mo was extremely helpful in helping me pick the right furniture! Will return for future purchases.
Always helpful and friendly. Justin Newsome does great work.
Great selection. The staff was very helpful and pleasant!
Always helpful and friendly. We bought a sectional couch and told them the wrong one and they bent over backwards to fix our mistake. Easy to work with and Justin Newsome and the manager David went out of their way to get us everything we wanted.
Justin did a good job of helping me pick out the furniture for our new build. Highly recommend this store.
Tyler,TX, greeted by Sabrina, she was very welcoming and informative, she helped me purchase a dining set. Quality customer service and furniture as well.
Sabrina was super helpful in the store. She was very knowledgeable about the furniture we purchased and very friendly. I would recommend her to anyone looking to shop at this store.
If you want an honest not non-sense help fi D what you need go see Val
Was quick and efficient, was able to get us a better discount than what we originally saw our items for.
We were greeted upon entering the store. Even though we were already working with Sabrina, every employee made us feel welcomed. So many beautiful options, but Sabrina took her time to help us find exactly what we needed.
Sabrina at the Tyler TX location did a fantastic job waiting on us and helping us find a bedroom suit
Service was friendly but not pushy. Quality furniture
Very good service
Wonderful help by Mo and Mike. Bought a beautiful chair at an excellent price. Keep up the great work. Gary Neidenbach
Very friendly & great customer service. They went above & beyond to find what we where looking for.
I was allowed to shop on my own and not feel pressured by any salesperson. Braylon was very patient and kind. I really enjoyed my shopping experience.
Justin was very professional and courteous. He helped me with the purchase of a new living room set. I anxiously awaiting its delivery. Thanks so much for being so helpful.
I’m not a fan of financing I get tired of people pushing things on me but I can honestly say Donna is amazing she helped us in every way possible but let us also do our own thing and figure things out. Thank you for a new experience we will definitely be back!
I'm a repeat customer. Donna Sue always helpful with ideas and pricing. David, the manager, made sure I received what I was looking for at a good price. Delivery was reliable and as scheduled.
Walked in started looking at Furniture was greeted by Sabrina. She is so friendly & knowledgeable and answered a lot of questions we had on several living room set. She did not pressure us into buying anything. She made us feel comfort & not trying to push anything on us. We went back a couple of days later and requested her to help us order the set. I would definitely recommend her as your sales rep.
Bryan is fantastic! Very friendly & helpful & most important was you could tell he is the customers advocate. Made the process quick & easy. Thanks!
David and Justin took great care in helping me to find the perfect mattress. Great experience, and I will be back for my future home furnishing needs!
Great prices helpful nice knowledgeable employees.
Bryan Sanders was very helpful and knowledgeable. We purchased a Temper Pedic mattress and adjustable base. He did not try to sell us something we weren’t interested in. Displayed all features of base and bed. Very easy purchase and transaction.
Love Ashley furniture & Bryan Sanders is very helpful!! Thanks Bryan!
Came in looking for a specific couch. Talked with Justin Newsom a little bit and he showed me a similar couch at the same price point. Ended up getting the one Justin recommended.
I had a fantastic experience today with Braylon. He was very pleasant and professional. The furniture I purchased for my sister was beautiful.
My wife and I went to Ashley home store in Tyler Texas looking for two matching chests for the bed we purchased last year . We really didn't think they would still have it . We were greeted by a saleman named BRAYLON. He looked up our information and quickly found what we were looking for . The exact match to our bed. Thank you so very much. Ashley home store made our day.
Sabrina goes above and beyond for customers! She made all 3 of my separate purchases quick and smooth! Definitely recommend her!
Bryan Sanders was great. He worked with us and got us the furniture we wanted at the right price. Thank you Bryan
Had a great experience and salesperson worked with me to give me the best deal possible.
I will NEVER buy anything from this store again. I was given a date for my furniture delivery and the morning of my delivery I received a phone call from the delivery person saying my furniture was on backorder and that he did not know when I was going to receive it. This was after I drove all the way back to my house which is hours away and sold my furniture thinking I was getting new furniture on the scheduled delivery date. I left a message with the front desk for the manager to call me back which he never did and finally around 5 I had to call again in order to speak with him. I told him I wanted a refund on my purchase due to lack of communication and delivery which he stated he understood why. It has now been a week later and I call today wondering when my refund will be back on my card only to find out accounts payable has even started the process to refunding me my money.
I purchased a sectional from the store and I found a selection to be quite good and the price was exceptional.
Valentino was very helpful and made sure we found the exact couch we wanted. Very friendly staff overall.
Valentino was very helpful and made sure we found the exact couch we wanted. Very friendly staff overall.
The your man who greeted, Bryan Sanders us seemed to knowledgeable about mattresses we were looking at. He was attentive but not pushy. The display was easy to move about.
Good variety just not enough leather, or rustic....too much modern
We stopped in to look for a new bedroom set. Bryan Sanders was super helpful & knowledgeable about the furniture, even products that were not on display. He helped give us several options to choose from & did a great job making recommendations. I appreciate that he wasn’t pushy at all... would definitely recommend working with him!
Great employees. We will shop there again.
I really wasn't impressed with my Ashley experience. Could have been worse, so I picked out the furniture I wanted and went on my way. I was approved for financing thru a credit company or "in house financing". Well I decided to go with what I thought was in house financing with Ashley Furniture. Turns out it's Rent A Center financing! If I wanted to pay more than double the price for furniture, I would have just gone directly to RAC. Very misleading!! I was NEVER told once during filling out the paperwork for financing that if I didn't have this paid in 90 days, I would be paying more than double for this furniture or that I was signing a contract with RAC!! I will never do business with Ashley Furniture again and will discourage every one I know not to shop there!! Very disappointed!!!
Ashley has great prices and decent products but the staff lies to make sales, saying things will be in when they know it won't. Then when you want your money back they'll lie some more saying that they cant process your refund without the original sales person you spoke with because they want to push you into ordering something else. You have to show up in the store to demand they refund your money and even then they hold onto their lies while filling out the form for a refund. You have to call to ensure they are processing it afterwards and they will push it out to the full 10 day time limit that's on their website. Do yourself a favor and go up the street to Southside Furniture. You'll get the same products and pricing but they'll give it to you that day if you want to haul it or the next day if you want it delivered. And they give you the added bonus of being respectful, honest, and kind.
My father and I was out after Christmas looking for a Recliner chair that he would feel comfortable with. First stop was Ashley's Homestore Tyler. We were greeted by a very knowledgeable and easy to work with salesman Mr. Bryan Sanders. I must also say he was very patient with all of our questions to make a good purchase. We left to visit other stores but we made the best purchase deal with Ashley's. We are very happy with our purchase and the way we were treated by the professional staff helping Mr. Sanders. We looked all over for the best deal with one other store being a very close. Competitor. It was the chemistry with Mr. Sanders that put it over the top. Kudos to him.😊
Ashley Furniture has the absolute worst process for scheduling delivery. We orderd 2 bed room sets for Christmas presents on Black Friday, and for the last 2 1/2 weeks my husband and myself have gotten 2 calls a day to confirm or delivery today which our kids are expecting today since Santa brought them new bed room sets. We confirmed the first time they called but they continued to call and text every day twice to my self and twice to my husband. Then today the day of delivery we get a call from the warehouse saying the headboard leg is broke and they cant delivery. Well that would have been nice to know before we cleaned the entire room out and received 5,000 confirmation calls to say they were coming. The warehouse cant make any decision with out the store that does not open till 10. This is unacceptable and needs to change. Ashley's should check the product when it comes in before they send 5,000 calls and text to confirm delivery. I will never shop Ashley's again. Someone from higher up than Tyler store needs to fix this
Customer service. I purchased a night stand that I needed that day. Justin my salesman helped me out by finding the one I wanted at the local warehouse. I went and picked it up myself. I questioned the warehouse worker when he brought it out because the box had been opened and re-packaged. He told me that when they received it the box was damaged so they opened it to check for damage and none was found. So I took his word for it ( my mistake ) and brought it home. When I opened the box/ plastic wrap, I immediately noticed a sheet of paper taped to the top of nightstand that said" driver return 11-29-19 bottom drawer is cracked ". So sure enough I opened the bottom drawer and it was damaged ...more than just a crack. So I called and spoke with Candi and told her what I found and what I would like done to make it right. After some discussion I suggested that they just give me the drawer from the floor model, which she agreed to do. She brought it to my house and we tried to put it but the guides were not at the same height so it would not go in. Next solution was to swap out the floor model for the one I bought. Since I was not able to leave my house, she agreed to bring the floor model and exchange the two. This is how customer service is supposed to be. Find a solution don't make excuses as to why something can't be done. Thank Candi at Ashley Home Store, Tyler, TX
Great staff! Really worked hard to satisfy our particular wants and needs 😀
This was our second purchase from them, but our 1st BIG one! Absolutely love the way that Manager David and Matress Guru Justin made us feel! They helped answer all of our questions, gave us advise and calmed out nerves about investing in ourselves! Will definitely be back!
Valentino was very helpful and professional in showing us sleeper sofa and loungers. They have a wide selection and reasonable prices.
I ordered a very expensive bedroom set for a house I was under contract for unfortunately the deal didn’t go through so I put the furniture in storage all left in original packing however I ended up getting a new house and When I opened up the furniture the nightstands are different night stands I tried contacting the Longview store where I bought it from However they said that I had them too long for them to do anything about it the nightstands are similar but there is a notable difference I won’t do business with them again
Great experience at Ashley furniture! Excellent selection and varied price ranges. Justin Newsome was the sales floor associate who greeted us when we came in. He was very knowledgeable about the inventory as I was looking for something VERY specific. He directed us exactly to what I was looking for then gave us space to browse without feeling pressured. He came back to check on us at the perfect time interval. I had NO INTENTION of actually PURCHASING a couch today, and I'm not implying that Justin 'talked me into it.' But it was due to his expert salesmanship and his overall helpfulness and openness that I chose to buy the couch without going to price-shop at other stores first. He even did a great job explaining each step in the check-out/purchase process and had no problems answering a myriad of questions. He is extremely personable and made the entire event a very positive experience.This was a big step for me and I am very pleased to have chosen Ashley Furniture.
Amazing Experience..... Saleperson was professional, patient, knowledgeable, and very kind.
Great customer service!
Very helpful and knowledgeable about their furniture. I knew what I wanted and the salesmen helped me find it and the salesman wasn’t pushy like a lot of places are.
Mike Campbell was great no pressure made the sale very easy.
Bryan sanders was very helpful and polite he was a delight to work with!!!
Great service an great deals!!
Lots of options and great staff. Ask for Ashley! She was super sweet and moved mountains for my son’s first purchase.
Everyone was friendly and ready to help. I don't feel like all of my financing options were explained. I went there to get a doorbuster for black Friday and the advertised special stated it could be financed for $6/month. I was not offered this option and was disappointed that I discovered this after the sofa was already purchased
I’m a repeat customer, and over the years I’ve always been treated with the up most respect. I refuse to do my furniture shopping anywhere else! Great customer service and great pieces of furniture of the highest quality
The service I had this evening at the Ashley Home Store was fabulous! Can not wait to get my sofa for my office in Palestine. They even deliver.😊
We had a great buying experience at Ashley Furniture. Mo, our salesman knocked it out of the park! He was so friendly and accommodating. He really made it a great experience.
Purchased some furniture that I needed during a great sale. Watch their sales on furniture and you will be able to get some great buys. Outstanding staff that doesn't pressure you. A huge showroom with a wide array of furniture that will meet your needs and pocket book.
We, my husband and myself had a great experience. Everyone was very helpful & informative. I would recommend this store.
Bryan did a great job in helping us to select a leather sofa today. He was very thorough, listened to the size specifications and use for the sofa in our home and was able to schedule the delivery date that we wanted. He gave us great suggestions and even sent pictures to us so that we could review the specifications to make sure that the sofa we selected met our requirements. Thank you, Bryan!
Justin was great found us what we liked and the price was right
Awesome. My first time in the store. Tyler, TX Sabrina was Great! !!
I had an great experience with my salesman Valentino. Very knowledgeable about the leather furniture we purchased.
It was a horrible experience. Can not believe this store can stay in business. No one knows what is going on. I wanted to order four pillows no one knew how to get that done except for Candy. She works in the office and is the only one that is helpful. I also ordered bar stools. I found out only when I went to pick them up that I had to assemble them myself. I think that was a very important detail that I should have been told when I purchased them. Not a good experience at all. I doubt I will ever go back.
Assistant Maneger was really nice and sweet and really easy to navigate the store
I had a great experience at Ashley’s in Tyler, Tx. I got myself a nice bedroom suit with the help if a girl name Ashley (how funny) I will definitely be back and recommend Ashley’s to family and friends.
We have purchased all our home furniture with Ashley Home Store..this time was a new dining table & chairs..our salesman Bryan at the Tyler store was courteous, informative, & helped us find the perfect dining room set..we enjoyed our visit & we’ll definitely be back! Thanks Bryan we’ll see again soon!Garry & Margaret
Good people and good service. Thank you Sabrina and Braylon!
In store experience was amazing! Out of store experience was a flat up nightmare. Non of our stuff was delivered on time or when it was convenient for me or my spouse. My chest was supposed to be delivered yesterday and when the drivers go there they notified me that the chest had been damaged in transport we were only his third stop. Then they told me they could deliver a new one on Friday and called back said Saturday afternoon. Well this morning I get a call saying that it would be here Saturday morning which doesn’t work for my schedule or my spouses schedule. So now we have to wait for another time to get the chest. I’m over this whole experience.
Bryon was awesome! Very knowledgeable and helped us get exactly what we needed. Will be back again.
No pushy salespersons, extra friendly and helpful. Can't wait for my new dinette set to come in, it's beautiful!!
Donna (aka LSU homer) was very helpful! She did an excellent job showing us furniture and helping us decide what might work for us!
Our experience at Ashley was awesome! We explained what we were looking for and Braylon Russell found us the perfect piece. Braylon was knowledgeable and caring. Thank You! Customers for life.
Extremely patient and helpful finding exactly what fit my needs. I visited every furniture store in Tyler that day and Ashley was the only one that employed genuinely real people instead of salesman inconvenienced by simple questions and annoyed attitude as you take your time. The atmosphere is relaxed, fun and a welcoming informal family feel. You're greeted with smiles and a genuine desire to enjoy ensuring you find exactly what meets your needs regardless of how much you intend to spend. All our future purchases will be done at this store. At the point you decide you are ready to look in person, my advice is to not waste your time with the others and head straight to the Tyler Ashley store
After much debating I decided to shop Ashley’s for a new mattress. Valentino was so patient and helpful. His knowledge was so appreciated and made it easy to make a decision on which mattress was a fit for me. Delivery was quick and easy and my back pain is now gone! I highly recommend Ashley and their no pressure sales team for your home furnishing needs.
I bought a beautiful sectional November 7,2019 Justin was the Associate was Ashley furniture in Tyler Texas he was so helpful and courteous, can’t wait to get my furniture and purchase more.
Great customer service at this Ashley Homestore !
Salesman was not pushy. When I was ready to deal he worked out a great deal for me.
We had a great experience. The workers were kind & helpful. Will definitely be a return customer.
We had the most knowledgeable salesman, Ethan, that showed us everything we were interested in buying. When it came to Time to buy, Ethan was extremely professional but super friendly. Thanks to Ethan we now have a bedroom full of furniture, a kitchen full of furniture and two new recliner’s. Ashley store is the place to buy! Hands-down!
In-store customer service was an A+. A piece of furniture was damaged in shipping and the service we received at the warehouse was outstanding.
My sales person Justin was Great!
Enjoyed the non aggressive sales staff at the Tyler store while browsing. Made my purchase of your quality couch and chair. Due to ample notification of delivery, I was able to prepare my room for the furniture. The delivery men where careful and thoughtful and placed couch and chair exactly where I requested. Overall, Ashley provided me with excellent service. Thank you
The associates at Ashley Furniture were very helpful. They guided me through the store, listened to my ideas, and helped me create the look I had in my mind for my home. Then they worked diligently to make sure I got the best deal possible.
Great deals. Looked at another place before going to Ashley's that charged twice as much for a single recliner. You can buy a complete bedroom set here for the same price!
Very pleased with the service that we received. Zach was very knowledgeable about our needs Anderson how to meet our needs Thank you
Love my new sofa it is so comfortable and nice .will go back for sure
Ashley has all of the best quality furniture we have seen out of every other store to compete! Their staff was super helpful and gave us an amazing deal!
All I can say is WOW!!!! I went in to the store as a first time “furniture shopper” lol and the people there made it so enjoyable! The gentleman that helped me pick out what I wanted made it so fun and made sure I got all the help I needed! I left with exactly what I went in searching for and also with a huge smile of excitement! I will be Ashley’s Furniture #1 fan from that day on!!!!❣️❣️❣️🤗🤗
Justin sold us a mattress and he was very knowledgeable
It was a very bumpy ride but in the end the manager made it right. They had problems with their inventory system and getting all pieces delivered at once and one piece of the table was not ordered, however I finally went into the store to discuss the situation with the manager and they made it right. I was very happy that he resolved the issues and I’m happy with my furniture
Great selection and friendly staff.
The sales rep was friendly, helpful and kind of funny. All around a good experience, they had me in and out very quickly. still waiting on delivery of the sofa-will update review if I have anything to add :)
My family and I stopped in to look around and was immediately greeted by Sabrina. She was not pushy at all but simply asked what we were looking for. She gave us a few recommendations, told us she would give us some time and check back in. This was perfect as I hate to be pressured while making a big purchase. She was knowledgeable and spoke open and honestly. We decided on a living room set and we are so excited to receive. Thank you, Sabrina!!
My husband and I had always loved Ashley Furniture in the state we lived in before. We were greeted when walking into the store. We were left alone to look after we stated we were only looking. We were looking for a couch, accent chair and bedroom set. We were okay with our experience until the sales associate asked us what bed we had and frowned at us. We didn't buy a junky mattress so no need to frown. Wow! It went downhill from there. We found a couch we liked too. We only wanted a headboard with a dresser and side tables. That's when the pressure went up. We mentioned we had a pet and didn't want a high footboard. We were asked about which vet we have. Got a meh look about that too. We were polite when providing our information. I guess we are just bad at picking everything in life. Sometimes keeping your personal opinion about what people choose is the best bet. Funny, there we were choosing Ashley Furniture. Found out that was a bad choice. We won't be back. Very disappointed.
First time Shopping at Ashley’s: Ethan helped us with our sofa and loveseat purchase. We were in and out in less than an hr, very important when with a toddler 😀 Very good shopping experience
It was a great experience. Shopped 3 stores for a recliner,. Purchasrd at ashleys . They made every effort to accommadate my needs. Will go back @ tell my friends.also
I bought an 8k mattress and adjustable frame from Ashley's Furniture in Tyler Tx. I was not sure about the purchase and they kept me in the store to 10 pm to pressure me into the sale. My bed frame is not working after owning the bed for 1 month I called Ashely Furniture to get this fixed bc I have back problems and need my bed to work. The manager told me I have to call the manufacture of the bed Frame to get it fixed and gave me a number to call, I called and was on hold for 30 minutes when I got through to someone I gave the serial number to the bed frame and the manufacture told me they did not make my frame, I called Ashley back and the manager gave me another number and I was on hold again and was told the same thing, and this happened 3 times, Ashley does not even know the correct number to the manufacture that made my bed frame that they sold me, my bed is still broke and I am going in my 3rd month of paying for it. I recommend If you want a temperpedic bed buy directly from temperpedic so you will get service. I am very disappointed and Ashley Furniture has lost all my business.
They won’t deliver your order in timely manner. i bought furniture that will take a 2 and 1/2 months to deliver and they kept delaying and they will call you that your furniture will be deliver in such date then they will call you again that they are not going deliver d/t defect 🤔I’m very disappointed!!! DON’T EVER BUY ANYTHING IN THAT STORE UNLESS you wanna wait FOREVER!!! Good luck
If I could give a negative star I would. First off, they said my sisters bedroom set was going to be delivered few weeks ago on a Friday. Then they call the DAY OF and say they aren&'t because they&'re back ordered. Which isn&'t an issue, I know they can&'t help that but the day of? We took off work to help set up so for them to notify us not even at 8am, is so extremely unprofessional and just overall rude. They tell us they&'re going to be here August 19th to deliver. Okay no problem right? No. They call us again, the day of, and tell them they&'re actually coming to deliver FRIDAY!! They also said &"they don&'t even do deliveries on Mondays&". We were understanding the first time but still a bit upset, but again? If that was the case why did you schedule a delivery on Monday?? What&'s wrong with Monday&'s? We have first day of school 2 days after Friday. She was supposed to move in 2 weeks ago so she could live comfortably before school starts. Now we have to rush to get things together, and I bet money come Friday, they&'ll make up an excuse again! Just a hot mess for no reason. I&'d rather live in a box than to even get free furniture from here. Employees rude and weren&'t helpful, and overall communication was nonexistent. I hope they learn how to truly run a business. Cause this ain&'t it. Period.
We LOVE our formal dining table & bedroom set we got from Ashley. Now we are buying a new home & look forward to doing more business with them, the sales associates are super helpful
We have gone to several furniture stores looking for living room furniture. The customer service at Ashley was hands down the best we had gotten on our trip to many different stores. Our salesman Brian was awesome! He was very willing to answer all of our questions whereas most of the others from different stores seemed a bit aggravated by us asking questions. We fell in love with a sofa and recliner. With the sale going on it was hard not to say yes! We are able to get things delivered in 1 week vs 6-8 weeks at other places. Very impressed with the service and quality of furniture. I highly recommend asking for Brian when you go in!!
We greatly appreciated the entire staff! They all were very professional and patient with us and being our first brand new furniture purchase. I HIGHLY RECOMMEND ASHLEY HOMESTORE to any an everyone. Ethan was so patient and well spoken. Thank you all for educating and showing us the most needed and well comfort for our family.
Great service and great products
Great lengthy of time to give customer service about my new chair, ending with a reasonably low cost furniture cheaper than sales, looking for excellent beginner delivery.
We are still waiting for the delivery, no one called I had contact them and was told it would be another three hours, I paid for a delivery and was given a delivery window of noon to three now I an told three more hours can’t call because the store phones don’t work so I am told. We will never shop there again they are very professional once they get ur money it over
Great customer service! Mo was great at helping us find exactly what we needed to fit our space, and respected our need for distance while we browsed for what we wanted. Can't wait to get our new couch! #TylerTexas #Ashleysfurniture
Attentive customer representatives. Fast and easy service.
Justin helped us out tremendously and helped us get our couch and entertainment center. Will be shopping there again
Thanks to Donna Sue for making purchasing a mattress fast and easy and for her kindness and patience.
From the moment we walked in we were greeted but not overly aggressive. We browsed In peace and when we were ready we were greeted and helped immediately. The process was painless and we were out in no time. The customer service was superb! We will definitely be back to purchase more of our furniture here.
I like how people help us Very professional thank you. Definitely will be a return customer
Amazing experience with sale person “Moe” tyler store. Friendly and a lot of knowledge to share with us to make the best decision I will always come back see him
Donna stayed late to complete the sale and was a pleasure to work with.
Candy at Ashley’s Furniture was so helpful today! Highly recommend talking to her for ANY of your needs!!! I will be going back soon.
No Manager, no Assistant Manager. After being given the run around for 5 weeks about a couch we had to cancel the order. 3 different times we were given a delivery date only to have them cancel at the day of delivery. The last time after waiting 3 hours the delivery guy calls to say the couch is on back order. Absolute Idiots.
They sold me a power recliner, but gave me a manual recliner. Edit** per below request I sent an email to the escalation guys and my email has been ignored thus far. I will remove this review once resolved. After looking around the store for the right recliner I found one that I liked and asked the cost. It was a rocking recliner with power. The salesperson Mike told me the price and I agreed to buy it, filled out the paperwork and whatnot and left. A couple days later I picked up the chair and it looked fine, but I didn't notice until I got home that it was manual and not power. I called and the costumer service woman asked for my info. She told me I could exchange the chair for the power version of the chair in a few days. I asked if I could get refunded the difference between the power and the manual and just keep the manual, she put me on hold and got Mike the salesperson on the line. Mike started off by saying he probably entered the info for the chair wrong as he was likely in a hurry, but ended by conveniently remembering my wife saying specifically she did not want a power recliner (which she does prefer power). So now at this point he tells me he quoted me the manual price and it was a miscommunication., so I got what I paid for He gets his manager David on the line. David says it was a miscommunication and since I paid for the manual there would be an extra. He was nice on the phone, and told me he would meet me in the middle, and I could exchange the chair, and pay an extra $50 for the power function. Delivery is not possible so I would have to drive two hours to the warehouse and two hours back to my house in order to pay more for the chair I asked for in the first place. I'm stuck feeling ripped off with a chair that is okay, but not what I wanted (I wouldn't have bought this chair for the price I paid.)
Braylon assisted me and my family w the purchase of the Grindelburg dining set. He was very kind thoughtful courteous responsive knowledgeable patient and understanding. He was on point in every aspect of the transaction and developing and cultivating a trusting relationship w/m and my family and propogating future business from myself and my family!
My husband and I have made several purchases from Ashley HomeStore and we have not been disappointed. If we ever had an issue with something they went out of their way to help us. The customer service employees are very polite, respectful, and willing to help with anything you may need.
Justin is good sales person.
Donna Sue made our experience great! She did everything she could to help us find the right match for our family! Will definitely recommend her to family and friends!
Great service. Very knowledgeable staff.
My daughter tried to order a bedroom set over the phone. She is moving to another city and wanted it delivered when she moved. The sales associate at the store where she is moving told her she would have to order online. They would not help her. The sales online are different from the in store sales so she could not get the better sales price. Bottom line we found a store that sold ashley furniture. They were very helpful over the phone. They gave her the better price and will have the furniture delivered to her by the time she needed it. We will never use an Ashley store if we don’t have to.
Great experience!!
They have the nicest people here that work with you.
Braylon was extremely helpful and friendly. I told him my needs and he helped guide me to the appropriate area. He offered advice on getting the furniture to my place and made the purchasing process easy. I’m excited about my new couch!
Great selection of beautiful furniture
Delivery times and coordination are ridiculous.
Well let&'s just start off with I went and looked at there furniture and found a couch and love seat that fit my budget & needs. It was delivered in the back of a chevy p/u not a moving truck are big van are closed in trailer. Yes&" p/u truckThey brought it in and set it up. They were gone a few hours and by then store was closed so I called the store to let them know that the back of the loveseat was broken. Lady on the phone said well honey I&'m sorry there&'s nothing we can do because you bought the furniture as it because it came off the floor. Duh&" REALLYI thought everyone done that. They blowed me off until I called corporate office and got the run around for several days. They were treating me like this was some Billy Bob&'s used car lotI was boiling mad at this point. But I contacted and Attorney that was more then welcome to help. Then I get a phone call to come to store and pick out something else. I did that and it ended up being 1000.00 more on top of the 4500.00 I already spent. And guess what I have a broken pull strap on one of my recliners and it&'s one of them deals I have to call them out again. Gee Wizz Read there corporate complaints very very poor
Zac was great, found what I was looking for
I purchased a kitchen table and chairs from this location. I decided to finance it and the terms and price were agreed upon. The following day my salesman called me and said I needed to return to the store because there was something he made a mistake on and I would need to re-sign some papers. I live an hour away from this location but made the drive anyways. I went to the customer service desk to re-sign the papers and that's when I noticed that the price had changed. No one bothered to tell me that the price that my purchase price and payments were going to be higher because the salesman applied my in-store credit to the price of the table and chairs instead of the final price after tax. He did not tell me this was the mistake he made, nor did he tell me that I was going to end up paying more and my payments would be higher. I talked to his manager and was advised that he would look into it since in total, i had driven 4 hours back and forth to the store and the mistake was made on the part of the salesman. I assumed they were going to honor the price we agreed upon initially but when I called back a few days later, the lady in the back office advised me that this wasn't the case and basically I was screwed. I could either keep the order at the increased price and payment range or cancel the whole thing. Since I had already donated my kitchen table the previous night I had no choice but to keep the order so I could get a table as soon as possible. I was not happy with the way this was handled and I will be closing my line of credit because I will not make any future purchases through this store. The only reason I gave this two stars, is because the quality of the furniture and the delivery crew that put everything together were top-notch.
Recently bought a sofa and love seat. Zach Hull helped us the whole time. He was great! Really friendly and knowledgeable. Now we just have to wait for the furniture to arrive. Looking forward to it!
Very good service. Fair prices.
Good serviced good quality!!!
Ray was very helpful, plus let's us look, but checked back with which was nice. Ended up buying a sofa and 2 recliners from him.
Store met our needs and wants with great patience!!! We will buy from Ashley in the future!
Disappointed with this store but Donna helped and took care of business for me. Took my mother in law today and Donna helped us again, if you need anything ask for Donna, thanks for a very nice and pleasant experience.
Bought a bedroom set and new mattress/boxspring. Mike was awesome and very helpful. We will definitely be shopping at Ashley again!
Absolutely the worst furniture buying experience I have ever had. Purchased two matching power recliners and three other items on 4/16/19 with anticipated delivery on 5/01. All items including the recliners posted to my MasterCard on 4/21. I received a call from &"corporate&", not from the store, that the three other items would be delivered on time but the recliners would be delayed until 5/11, then it was 5/18, then 5/28. David, the store manager, told me after the third delay notice that my delivery charge would be reimbursed and it has not been as of this review. The sales person and manager kept passing the delays off as a problem with &"corporate&" but they sure didn&'t try to keep track of things for their customer either. On 5/27 I received another call from &" corporate &" telling me the recliners we&'re out of stock and the earliest I might expect them would be sometime in July! When I went to the Tyler store on 5/29 they were totally unaware of the out-of-stock situation. I asked for, and received a credit to my MasterCard for the amount of the recliners but I&'m still waiting for the delivery reimbursements. * * The delivery charge has now been credited to my credit card.
Purchased dining chairs. The staff at Ashley’s furniture were courteous and very helpful. Most of my furniture purchase has been at Ashley’s. Will continue!
********************************************************************** UPDATE ! NOT A GOOD STORE! ZERO STARS!!!!!!!!!!! Repeated delivery times were scheduled and none were kept. Calling me at delivery time to tell me it was not on the truck! After several weeks I called them and told them to pick up the partial oder they had deliverd and give me my money back and I told them I would contact the owner group. Suddenly they found the item in Longview, sent a truck to get it and then delivered it the following day. Do yourself a favor avoid this place and go to any other BEDDING or furniture store. I could not be more displeased with this experience! Save money , Save time and aggravation GO ELESE WHERE!
We had an amazing experience at the Tyler location. My husband and I were shopping for new living room and bedroom furniture and viewed deals online. When entering the store we were greeted by Justin and he made us fell welcomed immediately. After narrowing down our options he helped us with making our decision. He was very knowledgeable on the items, especially the mattress that we tested before buying. I am super excited to receive our new furniture soon. Thanks for the experience! We will be back.
If you want your furniture delivered on time on the day you ask DO NOT SHOP HERE. I bought a new bedroom set about 3-4 weeks out from my move to my apartment. I also purchased a mattress. These were two separate transactions and on both of the forms I wrote my cell number and my delivery address. The night before my move I had received a text about my delivery for my mattress only. I called Ashley and confirmed that my furniture would be delivered the next day with my mattress. They assured me it would - but it would be delivered to the wrong address. I thought I corrected the issue and gave them the correct address - sure it would be later than anticipated, but I was still getting my furniture. Come this morning I call again to verify that my furniture will be here. No, it won&'t be here. I understand that waiting an extra day might now be a huge deal - but I paid a pretty nice sized delivery fee and scheduled this 3-4 weeks out to ensure something like this would not happen. Also, about a week prior I switched items that I would be getting for my bedroom set and the woman who sold me my furniture tried to be slick and not give me my nearly $250 refund saying that &"the difference isn&'t that much.&" Nice try, Barbara. Roxy, who I spoke with on the phone was professional and as helpful as she could be, but this was not her job or place to fix the issue at hand but I do appreciate it.
I've always gone to Ashley's furniture for affordable furniture which is always still good quality and I've never been been disappointed.
The employee, Mike, was awesome. Friendly and helpful, but not hovering. He let us shop, but kept checking on us and even went out of his way to get us financed. Will definitely shop here again.
I visited the Tyler store a few days ago and was greeted by Sabrina. She had relocated from California. She was very pleasant and well spoken. Her coworkers were available to assist her with anything she was unsure of. I thought this was a good reflection of the entire store. Today I returned to make my purchase. Sabrina remembered my name and what I was looking for in a recliner. She was personable and directed me to the recliner and also showed me a similar option that was on sale. I’ll ask for her next time!
Super nice people to work with
Donna was nice and pleasant! Great shopping experience!
I visited several furniture stores and found the Night Chests that I was looking for @ Ashley. Friendly and courteous Sales Person.
The service inside the store is fantastic but the wait time on getting furniture is horrendous and once you buy it it's like they forget about you as a customer. Spent $3000 and it's been over a month now and still don't have all my stuff, I've called about 4 times now because no one contacts you on when your items will be arriving. I got a generic phone call after the first time I had to call to confirm a time and date then when the truck arrived half my items weren't there and the delivery guys had to track down the rest of my stuff! Only to find out they're on back-order and will be arriving April 16th. I ordered all this stuff at the very beginning of March. I called AGAIN today to get a freaking time and date and now only 1 of the rest of my 3 items will be arriving April 19th (no clue at what time tho) and the other 2 items still don't have a delivery date. I spoke to a girl named Bianca who said she will call me back later today or by tomorrow (Saturday the 13th of April) and If i don't hear back I'll update my review. It's been absolutely aggravating having to take time off work to be there for when they say they're coming not once but twice now. Then a third time and perhaps a 4th if one of the items gets back-ordered for the umpteenth time. Very unhappy with how long it's taking ontop of the 0 communication they give you about your items, I had to be the one to call to find out my stuff is back-ordered and they don't know when it will be in. Had I known this I would of shopped somewhere else because now it's going into 2 months if the remainder dont show up in the next 3 weeks. My 1 star is for the shipping and customer service after. The store location is fantastic and would give the workers that helped us (Barbara O'Brian and the manager) 5 stars. EDIT: No one bothered to call me back after Bianca said she would. So I guess I'm having to make yet another call, making this the 5th one. EDIT on 4/25: So April 19th rolled around, no one called and thankfully my boyfriend had that day off so I didn't have to stay home. Guess what? Nothing arrived...at this point I was so done with this company I didn't bother to call, it was Easter weekend and I wasn't going to deal with this. I AMAZINGLY received a phone call from Ashley in Tyler on Tuesday to give me an order date on my bar stools....they're coming May 17th...a whopping 3 months after I first ordered. And the final item I ordered they have no clue about because its being directly shipped from whoever they're reselling from. Ontop of all this I have now paid 2 months worth of financing on items I don't even have. EDIT on 5/17: My bar stools finally arrived, I received an automated phone call to confirm the delivery time and day yesterday, it was scheduled for today between 3-6pm. Those times worked perfectly as someone would be at the house at 3pm....well they showed up at 2pm, when delivering items they don't call to let you know so my stuff randomly shows up and my bf just so happened to be leaving the house (was there on lunch break). But wait there's more....IM STILL WAITING FOR ONE ITEM. WHY. This is the worst delivery experience ever. I wouldn't be so mad if I was told they weren't in stock and when they would be, I've been told "don't know where its at" . I went on amazon to look for a new mirror as I was just about to cancel this order, and I found the exact mirror I ordered coming from Ashley Design on Amazon and it says it wont be in stock till June 8th. I Ordered this thing back at the very start of March and was dragged along with delivery date after delivery date and this thing not showing up. If I didnt like this mirror so much I would of canceled a month ago when they first told me they don't know where its at.
I initially purchased a couch and a loveseat in the Tyler store on April 13th. Only after I signed everything to make the purchase was I informed that delivery of my furniture wouldn’t be until May 25th. I was really disappointed that it would take so long because I’d just moved and would have to deal with an empty living room until then, but I accepted that it was my fault for not asking for that information before signing. A couple of weeks later I called the store to see if I could just pick up the furniture in hopes that I wouldn’t have to wait so long for delivery. But at that point, I was informed that my furniture wouldn’t actually be available until June 6th. The salesman could tell I was even more disappointed by that and said that he was going to submit something in their system to expedite delivery and that he’d call me back to let me know if it was possible. After not hearing back, I called him back to check and he had good news that my furniture would get here on May 7th and that someone would call me a few days ahead to schedule delivery. Finally on May 6th someone called to schedule delivery and told me that my furniture would be here on May 16th. I told her that I’d like to pick up the furniture rather than wait for a delivery date and she assured me that I could pick it up at the Tyler warehouse on the 16th. After my sweet dad went and bought a trailer to haul my furniture and made a special trip out to the warehouse to pick it up, we were informed that A) my furniture was scheduled for free delivery the next day (no one felt the need to tell me?) and B) since my loveseat was not in, we could not pick up the couch. The warehouse had no idea when the loveseat would be in so I was really confused how it was supposed to be delivered the next day. Embarrassed for putting my dad though an unnecessary trip and an unnecessary trailer purchase, frustrated with not having living room furniture for over a month, and so disappointed in Ashley Furniture that I didn’t even want to be their customer, I called the store to see what I needed to do to just cancel the purchase. Obviously, my entire (post-purchase) experience was one disappointment after another and while the salesman in the store seemed to do everything he could to help me, I’m afraid my order was a casualty of the Ashley Furniture system and my purchase just wasn’t significant enough to matter.
We started this journey in August of 2018. We ordered a $3,000 leather sectional. It took 6 weeks to receive all but one of the pieces. I called several times only to find it was in the Tyler warehouse and it would be another 2 weeks before I would receive it. I arranged to pick it up with my truck. When I picked it up it was ripped. There were issues with each part including mismatched pieces. They agreed to replace all pieces and deliver a new one. The replacement was received several weeks later. One of the power recliners quit working within a week. They could not replace the second one because it was discontinued. At this point we asked to get our money back. We decided instead to give them another chance and picked out another living room set. It was about $600 more. We picked out a couch and 2 recliners for replacement. This was delivered in December of 2018. One recliner has a horrible puff in the middle of it. The other recliner makes a irritating noise when you recline. We purchased an extended warranty. We called for repairs. They can't fix the noisy recliner and said we would have to get use to it. The puff in the other recliner was “fixed” by replacing the foam. The repairman said that it was a inferior material. After 2 days of repair it is worse. I would never recommend them or buy anything else from Ashley Furniture again. We wish we had gotten our money back instead of trying to replace the sectional with something else from them. My desire at this point is to get my entire purchase refunded.
Donna was great let us browse was never pushy made my purchase painless!!
Mike was great to work with. He let us browse without feeling like we were being stalked. He was helpful when we had questions. I would definitely seek him out when we go back for more.
Ashley Homestore has the best customer service! JT is great! Reasonable prices on all furniture.
Was very disappointed to hear that a lower associate from this store mistreated a family member of mine after I highly recommended Ashley Furniture.
I spent over 7000.00 cash I bought a living room set and 2 beds at the President's Day Sale It's almost May and I still have NOT received all my merchandise why have a sale and you cant produce the merchandise I am very unhappy with the customer service and the way I've been treated I have wasted my time and energy I should be compensated for the extreme delay I would NOT recommend purchasing anything from Ashley Furniture give me my paid in full merchandise the right hand doesn't know what the left is doing very unprofessional
In store customer service was fantastic. Justin T met us at the door and helped us find what we were looking for. Mo was a great help as well. The only blip was the delivery guy hinting for a big tip.
Low pressure sales. Large selection with quality furniture.
I can not say enough about the Ashley in Tyler! The staff is super friendly and I just made my 3rd big purchase there and I love it all!!
My family purchased a new Tempur-pedic bed from Ashley furniture in Tyler, Tx. This was a king size bed with a special frame for allowing to adjust the position of the bed. (Ergo King Tempur-pedic was the exact name) I would like to say the staff was super friendly and helpful. Now, here's my review. . . . This bed is the most uncomfortable bed we have ever slept on. Our purchase was slightly under $6000. 00 for a BED!! A bed that is suppose help back and neck pain, not make the problems far worse than before our purchase. We cant sleep on it! We contacted the store told them of our situation and they told us we have to keep the bed for 30 days before they can help us, and at that point all they will do is exchange it for a softer version of the same mattress. You would think after making such a large purchase on one product that the store and/or Tempur- Pedic would want satisfied customers and do what is necessary to keep a customer. Hell, it could of been store credit on the purchase of something else, something that we could have been happy with. PEOPLE DO NOT BUY A TEMPUR-PEDIC BED!!! Especially from a company that does not offer a guarantee!!!
If you're in the Tyler, Texas area, ask for Donna! She's great! Every time I go in Ashley's, I'm always looking for her assistance & expertise!
I explained exactly the kind of couch I wanted....it had to be smooth for cleaning off dog hairs, had to be under $500 and my color choices. Donna Sue was a dog owner too so she respected my needs. She showed me couches in my budget and was just SUPER! Thanks for helping me find the perfect couch for me and my dog!
They were pleasant just look around for some furniture checking prices. May pick up something and of the week. It's too bad they don't deliver though.
Great shopping experience. Ray and Donna were so friendly and made it easy to purchase a great coffee table and accent tables!
Went into this store April 9, showed up with a trailer and cash in hand to buy and take home that day. We picked out & pieced together a sectional we wanted, I ask the sales rep if they had each of the 6 specific pieces in stock, to which she sarcastically pointed out a sign on the price sheet that said “IN STOCK.” So we go to check out, paid cash, and are then told that only ONE of the six pieces was actually in stock.. oh and we couldn’t even pick up that one piece that day because the warehouse was already closed! We went ahead and went through with the purchase but had to pay additional unanticipated fees to have the furniture delivered. When I brought up the comment the sales rep made about the pieces supposedly being in stock she flat out ignored me and didn’t say another word to us. This morning, we contacted the store to try to set up a time for delivery, which is tomorrow. My boyfriend works out of town and I have my own job as well as go to school, so our schedules are limited. We requested a 12:30 delivery time, to which they told us they would be there sometime between 10:30am-1:30pm and if we wanted a specific time we would have to wait even longer, even though we have already waited a week and a half for delivery. So apparently the customer is expected to cater to THIER schedule, even if that means taking off a full day of work just to wait for their surprise arrival sometime within a three hour window. Everything about our experience with this store has be absolutely terrible, customer service is awful, they just take your money and may as well say good luck getting your furniture.
Worst customer service ever!!
I love Ashley HomeStore in Tyler, Texas! They work very hard to help you find what you need at the price you are seeking! I bought living room furniture three years ago and it still looks new. Just bought my husband a recliner yesterday and they were awesome to work with once again!
The service was not necessarily outstanding but acceptable. Respectfully I would feel more comfortable giving a review after the delivery.
Customer service was okay in the store. Once I ordered my items it was like I no longer mattered as a customer even tho I spent well over 2,000. Once I bought the items they then told me it would be at least a month before they would be able to bring them out. Then they didn’t bring all the pieces out to me. I’m still missing a loveseat. It was coming today. I confirmed and now they aren’t bringing it and say they don’t have it. So if you want to wait your time and money shop here.
Good prices and the knowledgeable sales staff aren't pushy.
If I could give it no stars I would. I had been recommended from a friend to shop here at Ashleys. My friend since then has apologized. Her couches were broken upon delivery. That’s another story! My issue with the store is they obviously do not check paperwork properly or they would’ve caught their mistake!! I went in to shop for couches on the third of February on the 19th I go back to make my purchase.... to find out someone has used my credit.. weird enough on the fourteenth Valentine’s Day I was not shopping on Valentine’s Day!! Anyway they kept wanting to look at paperwork from the fourteenth.. I had to tell the assistant manager several times to pull the paperwork from the third! I will never step foot in another Ashley’s store again! The only thing they would do for my inconvenience is “offer” free delivery!! I didn’t want them delivered from the get go!! I have always been dead set on picking them up myself since the whole transaction! This was just the cherry on the cake! So if I were you I would take my business somewhere else! Overall I am just DISAPPOINTED in this company!!
Donna Sue was great and made our experience very easy and enjoyable!
Great service
Thank you Moe and the finance ladies for helping us with a smile.
Our sales person, Donna Sue was fantastic!
Thank you Moe and the finance ladies for helping us with a smile.
Morgan at the store was so nice and knowledgeable. He made the experience quick and easy! Very pleased! :-)
They were very helpful and kind.
Great selection, fair prices, and a top-notch staff. Ashley will be our go-to for all of our furniture needs.
It was definitely a better experience than I thought Ashley furniture would be. Decent affordable prices with great looking pieces to match my new home. They had almost all the pieces I wanted in stock so they could be delivered on Monday. Moe was so helpful with looking up and everything and not being pushy at all. He greatly changed the way I felt about the Ashley experience. I recommend if you shop at the Ashley HomeStore in Tyler TX you ask for Moe. Thank you again and happy furniture shopping.
I went in to just look because I intended to shop around at different stores before making my new bed purchase. As soon as I walked into the I was immediately greeted with a smile by Ray. I told him exactly what I was looking for and he quickly learned my likes and dislikes which was helpful. He was patient and not pushy at all! He deligently worked to find exactly what style and color I wanted for my new bed and in the end I received an additional 20% off my purchase! There was minimal paperwork to complete the purchase. I would absolutely recommend Ray to help anyone that shops at this Ashley Home store!! Thanks a million Ray! Also, if you need a mattress, Mo is an expert and was very helpful as well! Great teamwork!
Wait a minute! This isn't where Ashley lives at all. I think she gave me the wrong address at the bar last night. What's the best chair to sit in while feeling sorry for myself? Helpful person found a chair for me. 5 stars! Chair-io, Jestune Barknuckles
Nice and really helpful staff.
Very helpful and supportive staff. I found exactly what I was looking for. Moe took great care of us, and he did not pressure us at all. I definitely recommend to anyone in search of new furniture!
Helpful through the whole process. Kimberly was so sweet from start to finish. Thank you!
We came in about 30 minutes before closing time due to our schedules. We were able to find the bedroom suit we wanted. Moe did a great job getting us taken care of. He also set us up with a fantastic mattress. Thank you for staying late and assisting us!
I went to Ashley Homestore in Tyler looking for a sectional. Sandra was very helpful and informative! They have a large inventory of beautiful furniture in their showroom. I would definitely recommend this place to anyone!
It's an awesome store! So much inventory! Logan in Tyler is great to work with!
Staff were very nice and helpful. Our salesman was very knowledgeable, friendly and helpful.
Worst customer care service from this store when you have a problem. Ordered two pillows for my couch and received two throw blankets. Called the store four times after being put on hold for 6 min one time, and lied to about my salesperson. Finally spoke to a manager who said he would call the warehouse and get two more pillows ordered, promised to take care of it and would call and let me know. I called back two days later to the place he was supposed to create a ticket for new pillows and they told me he had never called or nothing was reordered. Now he is avoiding my call. I have always shopped at ashley’s and have purchased thousands of dollar there and this is how they treat loyal customers who spend big! Go somewhere else because when they get it wrong they do not want to correct it,but expect you to still pay for it!
We visited the Ashley Home Store looking for a new sofa and were assisted by Zach. He was very helpful, answered all of our questions, took measurements, and helped us decide on a great soda and loveseat! Great customer service!
Today I visited the Ashley Home Store in Tyler with my brother. The sales person was very attentive to my bother's needs and helped him find just what he was looking for in no time at all. Delivery was scheduled, including setup as my brother is unable to lift, he can barely walk. We left very happy and pleased with the choices made. We recommend this store for your furniture needs!
I recommend anyone looking for any furniture to visit the Ashley furniture store! We went in looking for a specific set and found another we absolutely loved. With a great deal, plus extra discounts, quick and easy financing and great customer service that answered every question we had. From the product to service and warranties, Ashley furniture store had the best deals by far!
Great Service!!! Best furniture store in town that I’ve been to!!!
I was looking for a new living room piece, looked at competitors but came back to Ashley’s, they had what i was looking for. Salesman was very helpful
Barbara is fantastic! She knew exactly where to point us in our quest for a new couch. Great experience, no pressure, and laughs to boot!
Just left this location. Went in to shop for a desk and found one I liked, three sales people walked by and nobody asked if we could be helped. I walked out feeling disgusted at the lack of customer service. I would have been a cash sale. I do not recommend this location.
Went to Tyler Tx Ashley Store for the first time we were greeted by Kimberly she was so sweet. My wife and i told her we were looking for a sofa and told her our price range she showed us what they had in that range saw one we liked and told we would think about it that we were going to have lunch on our way out we saw another one that caught our eye. It was $200 more than our budget. We were fixing to head home and i told my let's go back and look one more time. Again Kimberly meet us with a Smile. Told we liked this sofa.It was the $200 more one .Just a High Five to Kimberly no pressure sale .
Excellent service and awsome people!!!
Purchased Desk, Bookcase and file cabinet. Sales agent was great to deal with and explained everything in detail. Thank you!
We have bought a bed, head board, foot board, couch (sectional), dining room set and a large rug in the past few years. We just went in today a purchased another couch and loveseat. Donna has helped us with every purchase, and has been absolutely amazing, kind and very helpful. We will definitely will continue our furniture shopping needs with this store and Donna. Thank you Donna!
It was a great experience. The manager and staff were awesome. Bought a sofa and will be delivered in March.
Justin was awesome! We had our minds set on one group but it would not be in for 6-8 weeks. He was very patient and helpful while we picked out another group. Very excited to have it delivered!
It was a great experience! Everyone was super helpful!
Found a sofa we liked. Was sitting on it waiting for a salesperson but never got waited on. People came in after us and were waited on immediately. So went somewhere else.
They had a lot of selection at good prices. We bought a couch here to replace an Ashley couch that lasted 10 years and is in still good condition. Hopefully this new Ashley couch will last just as long. Zach H was very helpful without being overbearing. The first time we looked at furniture here he sent me texts with links to the pieces we were considering. I thought this was very helpful, and no other furniture store we visited did this. An overall very good experience.
Very friendly, fast service without being pushy. Gave me time to look around and only helped when needed. I love my son's new bed and my can't wait for my new couch, they have beautiful inventory!
Always inquire of whether a piece is in-stock or not. It really matters with Ashley
The thing that I lIke about Ashley is the large variety to choose from. If you are looking for a budget item, chances are you will find it. They also have great, no preasure, service. Thank you Barbara for the service you provided. It was very informative.
Great service. Good selection and the sales woman was very healthful and knowledgeable.
DO NOT purchase anything from this store unless you enjoy dealing with deceitful, dishonest people. Wife & I bought nice expensive sectional 5yrs ago, was told about the "Insurance" on item. Stated that if we didn't use/need repairing, this would be refunded back to us in 5yrs. We had nothing to lose! Well...not true, called the store in November spoke w/Allie & ask about refund. Was told that no, it goes towards an in store credit! She apologized & said that they had just started this program about that time & "several" people had been calling & complaining about same issue. She would relay my complaint to mgmt. My 5yr term ended today Jan. 16th. Called store back and spoke w/Candy said no it only applies to in store credit, ask about what I was told by Allie said she didn't know why we (along with many other people) were told this, that it has always been an in store credit. Liar. I have already spoken w/other past customers who were told same thing as I. Too many other furniture stores in town to do business with dishonest, deceitful, lying business people who will tell you anything to close the deal! Only reason it got 1 star is due to needed to post this information/warning to any potential future victims.
They were super nice and very helpful. They were very informative about the sales and how i could save more money with my purchases.
Bought a sectional from Donna at the Tyler store. I had been looking at it for a while. Donna let me know when it went on sale for 25% off and so I bought it. It's super comfy can't wait to have it delivered.
This store and the employees are awesome. The salesman that helped me was courteous, patient , I could go on and on about what a great experience it was. I will definately return for any home furnishings I may need
Attempted buying a $2800.00 sectional from them, but when it came time for them to scedule delivery, we were told 5 different stories about when we would have our sectional. We purchaced it mid-November, and were told it would be delivered Dec. 28. Two days prior to the sectional being delivered they called and told usit would be pushed out to Jan. 12th. Then when I spoke with a manager I found out it would not be here until Jan. 28th! Told them to kindly "keep the couch" and went to the Longview store. Spoke with Gary Weaver, and he was able to tell us in 5 minutes that the manager also lied about the couch. I suggest you take the time to drive to Longview, and avoid the hassle.
First as I walked in the store I was greeted with a smile from Kimberly, who was extremely helpful with my selection of furniture. Then Ashley at Acceptancenow top it off by changing my due date to fit my check deposit. Also checking to make sure everything was correct and that I was pleased and left happy. I personally want to thank both of these ladies for a great experience at Ashley furniture.
More attentive to the customer than the sale. Very nice people. Very knowledgeable about inventory. All around great experience.
The purchase and delivery of my sectional was a very positive experience. They delivered when they said they would and were extremely courteous and professional. This company knows what it&'s doing. If you need some furniture this is where you need to go.
Purchased couch and chair with ottoman and couch was delivered damaged. Wasn't noticeable right away. They use a third party company for repairs that gave me the runaround for months. Finally got a person to the house to assess the couch and never heard from them again. I called and was told they were waiting to hear Ashley Home Stores decision. Never got a call back or anything . Will never buy from Ashley again. Spent around $2000 and received a broken couch. Thumbs down!!!! 👎👎👎👎👎
The sales associate that helped me, Donna, did a wonderful job, very patient and got me a deal that I was happy with and love the furniture!!
Logan did a great job helping us. They were very friendly and courteous.
Mo was awesome!! Very knowledgeable and wonderful customer service! Will definitely be back!
This is the third experience with Ashley Home Store and it was great! Donna Sue was very helpful and knowledgeable. Purchased a beautiful quality desk. Can't wait for it to come.
This store, as always, is amazing. Mo is our go-to and always makes our buying experience the best it could possibly be.
Angela was extremely helpful and friendly!
Decided we needed new furniture. Salesman took really good care of us.** EDIT ** Beware of the "extended warranty" that the sales people push. They tell you that they will contact you in every way possible if you don't have a claim and will credit that back to you. Its not true. We purchased furniture in 2018 and was never contacted about our credit, and of course now they can't honor it. It was $600.00. Really disappointed.
Repeat customers, sales and administrative staff are excellent. Extremely knowledgeable and was just a pleasure to work with!
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
