Ashley | Tyler, TX 75703

Great service!! Mike was easy to talk to & super nice!!

Super helpful customer service, friendly, informative and easy to work with. Casey helped me tremendously, go see him!

We were looking for a new couch Robert greater us no pressure, ended up with the same couch we had when we lived in California…

I went to the Ashley store in Tyler Tx to purchase a mattress and asked the sales person and the manager on duty about delivery. I explained that I only had Friday afternoons off. If they could guarantee me they would deliver on Friday for me I would make the purchase. The manager called the warehouse manager to make these arrangements. Once I got the guarantee I went ahead and bought the mattress. I was told that the next day someone would call to make arrangements for delivery. When I received that call I was told that they would not honor what the store manager guaranteed. The next day I went back to the store and asked for a refund. The sales guy that was helping (Mo) was very good to me and even tried again to get the warehouse to deliver on a Friday for me with still no luck so we proceeded with the refund. The next day I received another phone call from the warehouse to make arrangements again for delivery. No one knows what is going on between the store and their warehouse. #lost a sale. # lost a customer for life

Our sales rep "Mo" was great!

Great service!

Never buy furniture at this store again