Ashley Store Tyler, TX

Salesman Cayden Tomlin has assisted me two different times over two weeks and I have found him to be very professional, courteous and friendly. I was very happy that he answered the floor phone.

Joe was incredibly helpful and easy to work with. He showed me three great options based on what I needed and made the whole experience comfortable by not being pushy at all.

Moe was very helpful and didn’t rush us on making a decision he is truly a great salesman My Wife told him he reminds her of a car salesman so I would definitely recommend Ashley and Mor in Tyler I am praying the delivery will go smoothly too but I have seen bad reviews on delivery

Good quick help.

We had looked at another store for the living room furniture we had in mind, but we felt Ike it was way over priced there. My niece had shopped at your location in Nacogdoches recently, so we thought we would check you out. We were greeted warmly when we came through the door by Ms. Amy Dollar and asked right away what she could show us. We told her what we were interested in and she took us to see three different showroom models that fit our desires. The price of all of them it in our budget. As we talked, we said we liked some of the features from two of the different models, so Mrs. Dollar showed us one last model that came in modular pieces that would bolt together to make exactly what we needed. There was no pressure to make a purchase, our sales lady was just factual telling us about each item. She was knowledgeable, helpful, and very friendly. She helped us come to a decision I think we'll be happy with for a long time and was such a delightful lady that I will recommend her and your store to anyone I know who is in the market for new furniture. Thanks for a great shopping experience!! Patricia Lavender

We like this store and have purchased a lot of items from them. They have good quality and the prices are reasonable. The sales people are helpful but not overly hovering like some furniture stores.

Sales rep was very helpful and patient with our selections

The salesman, Mo that helped us was very patient with us and pleasant to talk to. He did not rush me and he answered all my questions. He also never pressured me into buying anything. I only went in to the Tyler Store to just look and get an idea of what I wanted for future reference. But the deal was so good that we bought the furniture that I had found online and it was beautiful, practical and comfortable as well. It was a better experience than I thought it would be. I will highly recommend Tyler's Ashley Store to my family and friends. Thank y'all for the outstanding customer service and experience!

The ladies, Donna and Wendy, who helped us, were great, and they made our furniture shopping experience an excellent one.

Amazing people.Thank you Wendy and Donna for being patient and funny.

I was surprised at how helpful and nice the staff was at Ashley's. Everyone was so welcoming. Ask us how they could help us, showed us exactly what we wanted to see. We were very pleased with the way our purchase was handled. Cynthia

Amy did well helping me with my selection.

Great experience. Salesman did not pressure us to purchase which was great. We could take our time looking.

Best in store customer service. Rodney was so helpful and made everything so painless and easy.

My salesman, Justin, was wonderful. He was knowledgeable, considerate and worked with me to not only find the furniture I was looking for, but to find it in my price range.

No pressure sales paid attention

Amy Dollar was amazing. Great attitude.

Amy was very friendly,competent,and nice Made the transaction quickly and easily

Cayden greeted us when we came in, allowed us to look around on our own and came to check every now and then which was great for us and made the process quick and easy when we had our selection made. He made couch shopping enjoyable.

Excited about getting our new furniture. Some bumps but all good!!! Happy happy happy

The salesman was very friendly, but not hovering while I shopped for my new chair.

Excellent staff. Very helpful. In store credit help. It was a great experience.

I don’t leave one star reviews lightly, but this has been the worst customer service experience I’ve had. It has been months of trying to get replacement castors for our ottoman because the wheels keep falling out. I’ve attempted to escalate to management several times and cannot reach a live person. The AI system blocks access to real support, which is incredibly frustrating when you have an unresolved issue. Delivery was also a problem. The crew was cussing in front of my wife and son, assembled the couch incorrectly with the feet sticking out at different angles, and left us with deflated cushions. The technician who came out later did not have the replacement castors and did not bring his own tools. He was polite, but the issue still wasn’t resolved. Sales was pleasant, but that’s where the positive experience ended. This situation has taken far too much time and energy. I will not be purchasing from Ashley again. If you do buy from them, I strongly recommend picking up and assembling the furniture yourself. Confirm parts are in stock before delivery. Learn from my mistake.

Both Rodney and John were a pleasure to work with. John started my process and Rodney finished the process.

Donna greeted us and then passed us to Amy Dollar. Couldn’t be more pleased. Amy was very professional and knew her product backward and forward. Great experience.

I don’t give compliments lightly and i don’t normally leave reviews. However, my experience buying a couch with the salesperson Angela Donahue was fantastic. I’ve been really overwhelmed about a recent move i have coming up and moving my apartment style from “just out of grad school” to fancy lady level. So, I had a lot of questions and analysis paralysis. Angela helped me decide which couch option was right for me and just slowly talked me through it. I appreciated the many times she could have sold me on a more expensive option, but really talked to me about what was the right fit and what was right for me. I’m really shy sometimes so it helped that she was really kind and just patient and helped me examine options slowly. She turned a pretty anxiety filled experience into one that I enjoyed so much more than any other furniture store. In the end, i’m really happy about my purchase and have all my questions answered.

We knew what we wanted and the salesman, Moo handled it all very efficiently!! Very pleased!!

Amy was very helpful. Great service.

We had a great experience. Very great and helpful people.

quick & easy !

i had a great experience at the Ashley in Tyler,Texas. I had a lady that was excellent. Her name was Amy i think.. haven’t gotten my bed yet but i’m expecting it to be great!! Thanks

The Gentleman that waited on me was very helpful and I bought my couch there a few years ago and am very satisfied

The sales gentleman was so nice, knowledgeable and caring, with a respectful attitude towards us that we fully appreciate and different from an unfortunate experience before; the delivery was in the same level of customer care, that is superb, the young gentlemen that brought our furniture were exceptionally nice, respectful, expedite and very attentive to our questions , they took very good care of us and we would like them to be congratulated and commended for their exceptional customer care . We are so very happy with our purchase!!😊🥰🥳

Cayden was extremely helpful and helped me with my very first NEW furniture purchase! I will definitely be back to add to my new apartment. The recliner I purchased is extremely comfy and very well built with quality fabric.

Caden is wonderful

The young men were efficient, quiet, and helpful. I am pleased with their work. I am VERY pleased with my new bed.

Sales allowed us time to browse the store. They were very helpful with and knowledgeable about our purchase. This was our 2nd purchase from Ashley and we were very impressed.

Our sales person Rodney Grigsby did a great job on helping us. We told him we were just looking around and he gave us space. He popped by to ask if we needed any help from time to time. When we had decided what items we wanted more information on he answered our questions. We purchased several items and enjoyed the experience.

Great customer service. Seamless transaction. Love the furniture I bought.

The guys were wonderful. Treated my old shed like a home that they would have worked on.

John Hart was friendly, knowledgeable and very helpful. Made my experience a pleasure….And very good at sales!

Great expierence. Love our new recliners. Cuddos to John Hart for great service.

I just don't like having to wait for my furniture to be delivered. The sales people were very knowledgeable and pleasant to work with.

Newt was super amazing to work with. Very down to earth guy. He knew all the different types of furniture (we were buying bedroom full set, kitchen table and sofas) even down to all the different mattresses he knew! His manager was super helpful as well- I didn't catch his name but Newt was a popular guy with a lot of customers wanting him- his manager stepped right in and was awesome too. We are happy with our furniture and will be using Newt again in the future.

Found a few couches online and it said view them in store at Tyler tx, drove there and had nothing I saw online and nothing I was looking for.

We had a great experience at Tyler Ashley store. They showed us some furniture after we told him what we were interested in, then left us alone to look n try things out. They would check now n then to see if we had any questions. Once we decided the check out was fast. The delivery went great. The two guys that brought it were fast and showed us everything about using our couches.

Amy was so helpful and sweet . Definitely recommend her for any furniture, bedding or decorative furniture

Very satisfying

My wife and I purchased a table from Ashley Furniture with a delivery date scheduled two weeks out. That timeline was acceptable at the time of purchase. When the delivery date came and went, we received no table and no communication of any kind. We were the ones who had to reach out to find out what happened. Only after contacting Ashley Furniture were we informed that the delivery had been rescheduled without any notification to us. There was no phone call, no email, and no attempt to inform us of the change. Due to this lack of reliability and communication, we made the decision to purchase a table from a different company. Since that point, I have been trying to obtain a refund for nearly a full month. At the store level, we are repeatedly told that the issue sits with the finance department and that the sales department has no involvement. Most concerning is being told that our refund request has been sitting in an individual’s inbox for almost a month without authorization. This raises serious concerns about how refunds are handled internally. It is difficult to understand what the finance support team is doing if a refund can sit untouched for weeks. It is equally troubling that a customer refund can be delayed simply because it is waiting in someone’s inbox with no follow up, no escalation, and no accountability. Throughout this process, the burden has been placed entirely on us as the customer to chase updates and demand action. This entire experience, from the missed delivery to the complete lack of communication and now an unreasonably delayed refund, has been completely unacceptable. We have lost confidence in Ashley Furniture’s ability to manage even basic customer service responsibilities, and as a result, we will not be making any future purchases with your company. At this point, we are asking for what should have already been completed weeks ago. We expect immediate authorization and processing of our refund, along with confirmation that this matter has been resolved. This situation should never have reached this level of frustration, and the lack of urgency displayed so far has only made it worse.

Angela at the Tyler location was absolutely amazing!!! So very helpful and made the shopping experience so easy and enjoyable

The services was helpful, polite and met my needs.

Mr. Rodney Grigsby helped me pick out everything i needed with perfection. Give the man a raise ASAP.

I ordered a couch and recliner from them. Recliner backordered by a week. Realized I didn't actually have room for it and tried to cancel the order. Initially CS agent said he'd get the order cancelled, then mid sentence he slipped up and indicated he'd processed the delivery instead. Called back again and now I'm getting the run around concerning cancelling the order. Local store manager is dodging my call. Almost $6k in business with them on the last 5 weeks all told and they treat me like an idiot.

Byron was very helpful in helping me find what I was looking for. Will definitely be shopping at Ashley’s for my next furniture purchase.

This place is so cool. We went in looking for a couch and this was the second place we went. The first place just wanted a sale. Ashley, more importantly Amy Dollar took the time to listen to what we wanted. She directed us in what materials would be good for we have 4 yorkies and we were afraid of possible accidents on the couch. She just really cared about us!! Ashley furniture is a great place to shop!

Store was very clean and my Salesman and his manager were both very polite and helpful. I didn't feel pressured for a sale and I ended up getting a couch order that day. I highly recommend this location great staff!

I checked pieces out for about 3 months. Never was I pressured, and I was always treated in a friendly manner. Finally I made a choice and the sale was smoothly accomplished. In fact, I actually loved every bit of my shopping experience. I found the same quality here as at Swan’s, and Ashley. I simply found what I liked, for they had a better selection. My advice, shop Southside first. It might save you lots of footwork.

Newt at the Ashley store in Tyler was a great partner finding the right pieces I needed for my new place in Tyler. I would highly recommend Newt and the other team members at Ashley.

Pretty disappointed in Ashley. I ordered an expensive couch and was not told at the time purchase that it was backordered. I was told 2 days before the scheduled delivery that it was on backorder. I made arrangements and got rid of my furniture so there is room for the new couch. Had they been transparent and told me my delivery date was estimated due to back order I wouldn't not be in this situation without furniture and could have chosen a different piece.

Rodney was great! He wasn’t your typical salesman. He was friendly and informative, NOT PUSHY. Which was awesome considering some of the other furniture locations in Tyler… Will buy from him and Ashley’s again in the near future!

10/10 service! As soon as I walk through the door I felt like I was family!! I didn’t feel pressured into buying something I didn’t need and everybody was very professional and friendly! Joe and Mark are great!! I will be buying all my furniture from Ashley!

Great customer service. The manager Mark was exceptional on assisting me with my purchase. Thanks Mark in the Tyler store. Carly Epperson

Rodney was great; knowledgeable and extremely helpful!

Very good service and as well as of good products can’t wait to get our sofa set

Salesman was knowledgeable and courteous

They promise a delivery date and changed it without notice. When I called customer service, they offered a delivery in 2 weeks, no other options. Horrible experience!

Amy was great to work with!

Donna was very helpful; didn’t follow us around the store but was quickly available when we had questions! Such a delight!

Great service and attentiveness

The guys who delivered our furniture was very professional, kind and respectful

Thanks to Mo for helping us with our order at the Ashley store in Tyler Tx.He was very patience and professional with us trying to decide on our order.We are now just waiting on it to be delivered during this busy time of year.

Newt was great to work with! He does an excellent job explaining the details of all the different furniture to help you make the best decision. I would definitely buy from him again!

John was very helpful explained everything and I chose the correct recliner I believe

Very nice lady waited on me & sold me my dinning set

Very nice store! Angela was very helpful with the purchase we made. There was no pressure and she answered all of our questions and concerns. We are looking forward to working with Ashley’s furniture store in the future.

Wonder people !! Angela is awesome, willing to make sure you leave happy!

Was wonderful, was shopping for living room and bedroom, Angela was the best help...we found and got what we were looking for with her help.

Cayden went over and beyond to help me get a piece of furniture that was delayed. I highly recommend asking for him when going to Ashley’s!! Very kind, helpful, and informative!! I will go back to him for future purchases!

On time, very professional, friendly and super fast.

I just shopped with John at the Tyler Ashley’s. He was so patient with me, as it took me a long time to decide on just 2 pieces of furniture. I would go and ask for him again.

Manager Amy Dollar was the most helpful person we have been in contact with at Ashley Furniture. She handled our issues in a kind and professional manner and made us feel like valued customers.

Was able to look on my own and didn’t feel pressured to purchase at all. Simple. Easy. And even went the extra mile to make me happy. Amy was great!

Great experience! I have visited several Ashley locations. Cayden at Tyler locations took care of me. Looked up furniture pieces I wanted, gave me a great price, sent payment information & scheduled delivery! LOVE Ashley!

I received immediate assistance. What j I had a question and the sale assistant did know the answer, he took the extra time to figure it out.

Excellent all-around!

Great visit with Amy Dollar. She made us feel at home

I found Ashley Furniture to go beyond helpful in securing my furniture needs as a Senior Independent resident new to Tyler. Delivery was on time and in great condition. I shall seek them with future needs. Many thanks!

Nice, courteous service

Sales person wasn’t pushy and was very knowledgeable

Very good experience with a great sales person.

Been trying to contact the warranty department. They will not return messages. Ashley's furniture tries to find a way to NOT warrant their products. Why pay $350 on the warranty? When Ashley's people question you like a criminal. I WISH I COULD GIVE 0 STARS.This issue with cushion WILL BE resolved one way or another.

Was great service

Horrible experience, bed frame was delivered damaged and at 10:00 pm by 2 sketchy men.. They failed to put the bed together properly and forgot to put some pieces on! It’s been 7 weeks and 5 phone calls later I still can’t speak with a manger ( Nazneet Kaur ) refused to talk to me.. I don’t recommend anyone getting anything delivered from this place! Communication and punctuality is terrible.

John was excellent all around. Thanks for your help!

Very pleasant to work with and very, very accommodating! Joe Hulsey ⭐️⭐️⭐️⭐️⭐️

Just wonderful!!! Rodney was extremely knowledgeable and very professional. Ask for Rodney, he's great!!!

We were pleased with the shopping experience. Our questions were answered. He gave us time to look and make a decision. He did not rush us to a decision and shared advantages of purchase methods

My store representative Angela D. was wonderful, knowledgeable and very helpful. I would recommend her to everyone that needs help. She is awesome!

The salesman was friendly and went out of his way to help us get the couch that we wanted! Highly recommend!!

John is wonderful and got us a great price on outdoor furniture.

Our salesman (Newt) was very helpful and knowledgeable on the questions we had. Please he was very patient with as well.

Newt was great. Very patient and knowledgeable. Great experience!

Rodney and Mark work very hard to find a solution to our furniture needs.

Ask for john in the white coat. We came in the first time dressed for comfort and was ignored by everyone but John. He helped us for several hours and did so happily. He's the only one we will deal with in the future.

John was amazing! And very helpful. Thank you

Amy was amazing!

Amy was awesome very knowledgeable very friendly and full of class!

Excellent service

Donna is amazing. 10/10 would shop there again

Deceptive business practices, sold me a repair contract on a bed and needed repair the contact holding firm denied and said they don't cover any thing except chips in paint burn marks Bed has structural issues from improper assembly done by Ashley's install team paid for contract that is worthless. Lies and scam being sold by Ashley furniture

Justin Thompson is an amazing salesman, very patient & had all the answers to all my questions. He helped me work within my budget to get exactly what I wanted. No high-pressure sales. I just moved back to Texas after 60 years and this will be my local go to furniture store for sure.

I absolutely love getting my furniture through Ashley! I have used Justin a few times and he is truly the best. He takes his time to find you the best deals and discounts. He doesn’t hover over you or guilt you into buying more. He is truly a great sales person. You can tell he isn’t just trying to make commission, he genuinely cares and does his best to make it happen. I forever use Ashley furniture and Justin :)

Not only was the staff incredibly helpful, but you could tell they genuinely wanted us to find the couch of our dreams. Thanks to Ms. Angela, we got a set that was perfectly in our budget and a experience we will never forget! Our first real couch!! YAY

Great experience purchasing our new couch today! Friendly staff and would purchase again anytime.

Cayden was very helpful and a delight to work with.

Great service. Patient, knowledgeable, and not at all pushy. Very satisfied with the products and the prices.

Good

Wonderful experience - Angela was very patient and helpful. Definitely recommend Ashley and we will be back!

Great customer service!

friendly service and got me a good deal !! Thanks Joe and Wendy

Very easy to work with knowledgeable about products

Newt was very professional and helped us with are price range. He made it a personable experience and was also super friendly. I can’t wait for our new couch!

It was a great experience. I really appreciated the way i was helped. I got some furniture that I know i am really going to enjoy for a long time.

It was a great experience. My first time buying new furniture in 76 years

Ms. Wendy and Ms. Amy was an absolute joy to work with. They showed us all the amazing furniture within our price range and was super accommodating to me and my family. I would definitely recommend Ashley Store in Tyler TX and be back for more furniture in the future!

Wonderful experience, great sales person

Donna was an absolute Joy!! She knew the products and was very helpful. And Very Patient with me and my choices.

Fantastic experience with Joe and we are going back today for more👍

I recently bought a new recliner from Ashley Furniture, and I couldn’t be happier with the purchase. The price was really good compared to other stores I had checked, and the quality feels solid and comfortable. The chair looks great in my living room, and it’s been the perfect spot to relax after a long day. The staff at Ashley made the buying process smooth and hassle-free, and delivery was on time. Overall, I feel like I got a great deal on a recliner that will last. Highly recommend!

Salesman very knowledgeable and professional

Easy and non pressure purchase of a mattress

I’ve been shopping with Ashley Furniture for over 8 years, they have always had great service but this last time after spending 8,000 in the store was very different. 1st the sell guy asked it we needed a mattress pad, we told him NO. He added one anyway $400 of waste. We have one already for my Hot Flashes smh! Also when our stuff was delivered the delivery ppl damaged my ceiling fan, left it hanging and now it hell trying to get them to come fix the problem. Blade is bent. They won’t me to pay for someone to install the fan and they send me $100. I’m really trying not to get a lawyer over something so simple but we just had our home remodel. If I could return all the furniture I seriously would. Very disappointed with the way Ashley is handling damages to mt property

Morrigan was extremely patient with me. He went out of his way to help me. I really appreciate when you’re not pushed! Quite the gentleman.

Amy greeted us with a warm and friendly smile. She was professional and communicative.

Good customer service!

Cayden was polite, helpful, and gave me space to look. He was friendly and helped get me get savings. 10/10 would recommend!

Newt is the best. Very kind and extremely helpful. I had the best furniture shopping experience in the 55 years of my life.

Our salesperson Justin was very good he listened to what we wanted, was respectful and knowledgeable.

Friendly employees!

Morrigan definitely went above and beyond for me. Will be going back in a few weeks for more purchases!

Always go to Ashley's in Tyler and are always satisfied! Moe helps us with what we need and we couldn't be happier with our furniture - we have shopped there for years and will continue to...

John Hart is top notch. Great sales guy!

This place is a joke. If I could leave a zero I will. I walked in on July 22nd and purchased a bunk bed, mattress, two dressers, and two mattress covers. I schedule it to be delivered on the 23rd of Aug as I didn't get my keys for my home until Aug 20th. I received a text Aug 11th stating that my delivery was set for the Aug 16th. I called them and told them that it was scheduled for the 23rd as I don't get keys until the 20th. The lady then proceeded to tell me that the dresser are on back order and don't know when they will be in, and the bunk bed everything was being delivered besides the bottom two panels. I asked them how can they deliver a bed that cannot be put together if all the pieces are not there. They "supposably" suppose to put in an order to the warehouse to find out when the bottom panels will be end. Said it would take 24 hours to get a response. I never heard from them and called on the 13th spoke to a lady and she said that they hadn't received a response yet. Told her the same thing I told the other lady on Monday 11th. She got her supervisor to look into it and come to find out the bottom panel pieces wouldn't be available until November of 2029. I stated how to do you sell a product in store that you don't even have available. She stated that her manager can put in a receipt to the location for me to choose something else. I told her there was nothing else I wanted/liked in the store which is why I bought what I bought. I told her I wanted to cancel everything. She states we had to go into the store to sign paper to cancel. Went in the store and seen that the bunk bed are now half the price and show discontinued. and this was on Aug 16th. I asked how can you sell something that was discontinued and think this was okay. I was needing the bunkbed so they sold the floor model to me. Picked it up the next day. They finally schedule to deliver the mattress and dresser for Aug 27th. When the delivery people got there said that they only have the mattress and not sure when they dresser will be delivered. When I called they had it scheduled for delivery on the 15th of Sept. I was able to reschedule it for the 3rd of Sept. Then they tried to pull the payment out for everything (remember I removed the bunk bed off because I purchased the floor model instead). The lady from the store called and said that we were late on the payment. Told her we were not making a payment until they corrected it as I never received the bunk bed because its not available until 2029 and I bought the floor model instead. That the company claimed that day it was fixed. After two or three weeks they finally pulled their head out and figured it out. This place is a joke and will never buy from them again. I they never offered any credit or anything for the bs we have had to deal with. Bought the furniture a month a head to make sure it would be delivered on time. And was nothing but a headache. Also to head. They automatically address a warranty price onto my price without myself or my husband know. When I got home I looked at the receipt and I asked him if he added this he said no he didn't know what I was talking about. I called the store and asked to have that removed. Also, they claim from delivery however they also charged a delivery fee of 300. Stay away not worth it. I would also like to add that WENDY the Acima person in their store. Dont do it. She wont help you when there is an issue with your purchase and wont let you speak.

Justin in Tyler was great!

Great delivery! Fast and in time

FINAL UPDATE 9/20 Well my refund is in my bank account. Took 18 days to complete what should have been a very basic routine procedure. No one needs to do this kind of review just to get what they are due. So do your homework, like I should have done, and see what other problems customers have had. Retailer, restaurants, car dealers or home services, look them up. Good luck out there. Remember it is a dog eat dog world out there so don't be the one wearing milk bone underwear. UPDATE 9/17 Just got off the phone with a customer service rep. THEY have not fixed THEIR problem with inventory/recordkeeping. The rep admitted i did not rec the chair and yet their policy won't give my money back until they get someone in some warehouse to click on a computer screen to say it wasn't delivered. What a complete CF. STAY AWAY FROM THIS COMPANY! UPDATE 9/15 Received a voicemaul yesterday, Sunday 9/14. Could hardly hear the msg. It was from the customer service dept I think. The lady gave me the same thing I have heard for a couple of weeks now so I won't bother to write it down again. Suffice to say no refund of my money or if they can even find the chair that was supposedly delivered to me. DO NOT SHOP WITH THESE PEOPLE! READ THE AI COMPILATION OF THE REVIEWS! UPDATE 09/13 Got an email today, from the store owner, saying that he understands my frustration. Out on a limb here but I just don't think he does. Provided a number so I can talk to him and resolve this. Went to the customer support team, not the owner. The nice young lady said she will address this and gave me a ticket number to refer to, just like the nice lady did yesterday. Only yesterday she didn't give me a ticket number and turns out did not refer my complaint to anyone. Just the same foolishness I have had since this started 12 day ago. My advice to you do not do business with this company. If you have any problem you will be ignored. UPDATE Got text today, 9/12 thanking me for my review. I can only assume they are using an automated robot. Still no call from the refund people. UDATE Called yesterday, 9/11, and got the same response from the young lady on the phone. On the phone 40 minutes, mostly on hold and got the same answer. I should hear from the refund people within 24 hours. Asked to transfer to the mysterious refund people and was told they can't do that. Apparently the refund department can only receive calls on the special Ashley Service System phone. I purchased a recliner on 9/1 of this year. The salesman i had was great so this rating has absolutely no reflection on him. None. My circumstances for purchasing the recliner change so I called 9/2 to cancel delivery scheduled for 9/4. I was told it was canceled and someone from another department would contact me in 24 hours about the refund. I called the next day and checked on the delivery and it was still scheduled. I spoke with someone again and was told the same thing, canceled and would get a phone call in 24 hrs. Next day and the chair is still scheduled for delivery. Another call to Ashley. The person said are you sure it wasn't delivered. What? Yes I am sure. Well she said it will be canceled and once again a phone call would come within 24 hrs about the refund. Today is 9/11. No call. I called again same song and dance. The very nice girl on the phone said there was a survey if I would like to participate. I did and after noting I was unsatisfied was asked to hold on for a representative to speak to. Waited 10 minutes and no answer. Hung up and wrote this review. Let me be clear the store staff was great, the phone reps I spoke with were polite but obviously there is a problem with the communication links in this corporation. Ashley's seems to be like every other retailer we have to deal with. Too big and the customer is lost in the in the drive to make more money and to MAYBE take care of the customer if time permits.

Amy was great! We finally got our decision made and ordered! Looking forward to our delivery.

We received top quality help. The service was above and beyond my expectations.

I had the most amazing help here. I am 73 and have bought many things over the years. This young lady Amy Dollor was God sent. She helped me with such a sweet heart. I was in a very bad wreck recently she did everything she could to help make this easy for me. I was able to get my living furniture and kitchen table and chairs and they will be paid before interest occurs. The best experience I have ever had during a large purchase. Thank you

Yet and still your merchandise delivery team worked well, they closed in the gaps. It was a safe transition from warehouse to customer/ client address. WAY TO GO, ASHLEY'S!

Amy is been amazing since the moment we came in the store! She’s so knowledgeable & found exactly the items I needed/wanted & am so thankful for her & her guidance! Great experience! Great personality! Very helpful n& kind!

Great delivery team -all n all it was a great experience with Ashley’s

LOVE ASHLEY!

Love shopping at this Ashley location. Best selection, best sales team (hi Joe!) in Tyler. Affordable pricing, lots of discounts. From selection to delivery seamlessly. Thanks Guys!

Very helpful and closed the deal quickly!

Excellent customer service ! All employees were fantastic!!

Sales associate was friendly and helpful finding us the perfect nightstand set. I thought I wanted a mixed set, one with a cubby but went with a matching pair of wood stands. Quality looks good for a medium priced set. Sales associate was tall and walked a little fast for some people. Being in my 60s I got a short workout keeping up.

AMAZING 🤩!!!

Cayden was awesome! He was personable, very knowledgeable, and so fun to work with!! We will go back to Ashley Furniture and Cayden for future furniture purchases.

Newt was very patient with me as I took my time testing (and re-testing) sofas. Very knowledgeable and helpful with my purchase! Thank you.

Amy was incredible and helped us find the perfect living room set! She went above and beyond to help us!

Great selection! Completed everything on my “To-Get”List in one visit. Justin is amazing - thank you so much Justin for all of your help & suggestions!

Go and see Cayden Tomlin!!

Amy was very helpful showing us furniture in our prive range and working with ua to get what we needed.

Amy was amazing to deal with!

If I could give no stars I would. The absolute worse. Ordered my sectional last week and was told it would be delivered today. After giving my old one away this past weekend, I get a call this morning informing one the pieces is on backorder. No communication until today. Wasn't even Ashely that called but the delivery company they contracted to ask if I still wanted it. I literally have my sons 21st birthday party this weekend and guest will have nowhere to sit. The only thing they offered was 5% off. What a joke, buy your furniture elsewhere!

Amy was very knowledgeable and helpful working with us to select the furniture and bedding we were looking for. Thank you.

Amy was who helped me and she was awesome! Very interested in what I was saying and very helpful!

Nice showroom! Friendly people and their staff is knowledgeable about the products. A positive experience and will not hesitate to shop at the Tyler store in the future!

Very good service . Salesman was very helpful with our purchase

Amy greeted us as we came in , warm smile , very nice lady . We were looking for recliners and she let us try all the ones we wanted even carried my purse around for me do I could check out all the chairs . I bought 2 of them . I will never buy furniture anywhere else . Amy was the Best and we love our Ashley furniture store .

Very helpful sales associate. Found what I wanted and it’s on order.

Excellent service

Joe Hulsey was amazing! He listened to our needs, was attentive, and got us the discounts we wanted! Ashley doesn’t need any other sales reps except him!!! I now have a brand new living room set coming next week! THANK YOU JOE AND ASHLEY FURNITURE IN TYLER!

Ashley Furniture, Tyler TX - Purchased from them 18 months ago (with everything having a insurance policy). Both units failed ( electrically) and parts where no longer available to repair. Ashley replaced at no charge. I would highly recommend thus company to anyone who is looking for furniture. Integrity/honesty rates at 100%.

At first, we thought our sales representative (Roger) was not working to help us get a good deal and close the sale. In the afternoon of the second day we really helped us and didn’t just close the sale but helped us in getting an additional 400.00 off by matching the online price. You rock Roger! Thanks!!!

Amy at Ashley’s furniture had the best customer service we have had in a long time!!! She was helpful but not annoying, was honest and not just trying to make a sale. Our experience was fun and enjoyable!

(Translated by Google) I loved the service. They're good salespeople. (Original) Me encantó el servicio. Son buenos vendedores.

Everyone was so nice, kind, and willing to help

Angela was very helpful, informative and patient!

Joe helped us find the perfect sectional for our family. He was knowledgeable, kind and personable. Honestly made our experience amazing couldn’t have had a better sales rep. Highly recommend shopping with Joe as your helper. Can’t wait for our couch to be delivered.

I won't contact you. Even if I did, it wouldn't solve the problem. The $6,200 is just a reminder. I won't be going there again. I also want to remind everyone: When buying something in a store, always ask if returns or exchanges are allowed.

Morrigan was a very knowledgable and professional salesman. I would certainly recommend Morrigan to friends looking to purchase furniture.

Morgan and Amy were great! They helped us design our layout for our new home. We couldnt have done it without them! Definitely coming back and referring friends.

Found what I wanted took five minutes to find a sales person and got what I needed.. Justin was very nice

Rep Newt was direct and very detailed and honest with everything

Great job from my sales rep and the experience was smooth and less stressful!!! Thanks Morrigan!!!

Awesome service.

Roger was great. He walked me through all my sofa options based on what I needed and I purchased a perfect couch and ottoman. Roger was so pleasant and patient while I made my final decision. I enjoyed the whole process and my couch will be delivered in 5 days. Thanks so much Roger.

We bought our couch with Rodney! The sweetest, most helpful salesman! If you’re looking for honesty and people to actually care about you, Ashley is the place to go!

Walked in to see about ordering a nightstand that matched a bed frame we recently purchased on sale online at Ashley. The night stand was no longer on sale and we wanted to see about promotions in store. Right away they were helpful and explained that online sales are different than in store. The manager stepped in and offered to honor the online price. Will return for future purchases. Fast and friendly!

Cayden Tomlin was very helpful and knowledgeable

The staff were helpful and knowledgeable. I had a warranty claim on a power recliner and they were great to work with.

My husband and I decided to visit Ashley Store in Tyler for the first time last week to look at bedroom furniture. Upon entering the store we were never asked if we needed help finding anything.There were people that worked there waking around with tablets in there hands. After not being acknowledged by any of the sale associates we made the decision to leave and take our business elsewhere. We were really disappointed in the customer service!!!!

I'm working on some finishing touches for my apartment and Cayden has been a big help in finding the perfect furniture within my budget.

I had a wonderful experience shopping at the store. Amy was extremely helpful and very friendly. Quick and easy buying process. Can hardly wait for my new furniture to arrive on Tuesday. After getting the runaround on a dining room set I purchased from another company, I believe I am going to reach out today to see if Ashley Furniture has something better.

Super helpful staff and willing to help in anyway possible. They worked with us on the perfect pricing fit for us and weren’t pushy what so ever. Morgan was very straightforward and willing to let us shop around without any pressure! Found our perfect living room couch🤩

Very easy process. Employees Very helpful and manager. Helped us out tremendously got us exactly what we asked for big thanks to Wendy she was able to get it done for my family. Highly recommend 😀

This is our second time purchasing from Ashley and our experience has been exceptional both times. Professional service, great prices and quality furniture.

Amy was fantastic. She had a great demeanor and product knowledgeable.

Amy, hands down made our experience the best!!

I was very pleased with my salesperson and his helpfulness at the store. However, since my purchase two days ago I have been bombarded with calls, texts , emails. I can understand contacting me to schedule delivery but others have been very annoying and unnecessary in my opinion . Cannot give review on my product because it has not been delivered yet. I appreciate good customer service but feel like the constant contact from Ashley has been overkill.

Love my couch but was delivered 1month ago and arrived with no legs for ottoman to hold up couching first Ashley’s forgot to put my apt # now it’s been reordered from warehouse supposedly but it’s going on August and still NOTHING. I dont know what else to do. Any suggestions

GREAT SERVICE! Helpful & polite employees! Will definitely return !

The store location itself was great. The company as a whole, horrible. We shopped there for the first and last time ever in May of 2025. Bought a $750 chair from them that came with issues. It was nothing like the chair I tested in the store. I tried to give it some time to see if the kinks would work themselves out but the issues only got worse! The chair is impossible to lay back in as it shoots up with the slightest of movements, the feather pillows that serve as the arms, lose their shape quickly, it clicks, creaks, and squeaks incessantly despite our efforts to lubricate it. We had paid for the warranty which was a joke!! Apparently the warranty doesn’t cover shotty craftsmanship—says so specifically in the fine print that they fail to tell you when purchasing. So, needless to say, we are stuck with a chair I despise and we will NEVER shop at another Ashley Furniture store again

Great experience! We loved Amy, she was very helpful and sweet! Def will return!

Love the quality and look of the furniture. Customer service was the best ever! Great job, Mo! I am destined to be a repeat customer ✨️ Thanks so much!

Great customer service!

Justin was great and helped us a ton, even stayed late to make sure we were 100% satisfied with our items we ordered.

We were looking for a new couch. We were helped by the staff and we missed an area of the store where we found our couch! The process was easy and the staff were very helpful.

Great experience! Wonderful purchase!

Ashley’s has plenty to choose from and John was extremely helpful in making a decision on a new bed.

I came in with what I had in mind to purchase and that was a Queen bed for my son. I got a steal on a Hot Buy. Roger greeted me promptly when I came into the store. Roger was able to sell me the queen bed, add a protection plan, and delivery within the same week! Thank you Roger for not having to meet Winnie “my mom” lol. Glad I was able to purchase the same day! Go shop with him!

Great staff and found what I wanted and at good price.

I am so pleased with how comfortable and professional Donna was! I had the best experience I have ever had buying furniture! She is a jewel. I love my new living room set also .

Great customer service

Received great service! 5 out of 5

Great customer service!!

I had a very good experience with the Ashley representative. Newt Patridge met me as I entered the store. They had the bedroom set on display that I was hoping to get delivered on the day of my move to my new home. He was able to tell me that it was in stock at their Fort Worth warehouse and could be delivered within seven days. I had been concerned that it could take several weeks before it could be delivered. He was also able to look up a dining room set I wanted. It was also available. Newt was very knowledgeable about the items I purchased. He answered my questions easily and reviewed my purchase details with me. He was so easy to work with. No pressure sales. Easy going and very pleasant. This is the third time I've purchased from Ashley and recommend them highly.

Awesome sales people friendly and courteous. I got an awesome couch !

Ms Donna was amazing. She was there to answer any questions I had without pressuring me. Thank you Donna for making this a good experience and being very patient with me!!!!

Amy was the best! Answered all questions honestly and professionally! The quality of service was phenomenal! Furniture is beautiful! Go see Amy Dollar...you won't be sorry!

Take your business elsewhere. Nothing but problems after paying. Delivery was rescheduled twice the day before it was supposed to occur. Then they didn’t deliver the entire order yet never notified us that any product was back ordered. I’m livid. Now our kids can’t even use their beds with zero clarity on when the remainder of the order will be delivered. I’ll never shop at Ashley again.

John was an excellent salesman. He listened and got us approved for sectional i wanted.

Horrible customer service deliver incorrect furniture, install incorrectly then you can't get a real person on the phone

Yes we spent a lot of time with Moe It didn’t seem to be that long My wife wanted the furniture to go just right and Moe was patient I was pleased with the price and the quality of the furniture

Newt was extremely professional and went above and beyond with his service he is an absolute outstanding employee and an asset to your company. He is amazing. Our future purchases will only be done with newt.

Amy is an outstanding asset to Ashley!!! Her willingness to help and go the extra mile is second to none!!! We will continue doing business with y’all for the distant future!!!

Customer service is poor. Initially I came into the store to get ideas. I told the guy I didn’t want to purchase anything. He insisted and followed us around the store. I told him we would be back on a certain day. He accidentally text me on that day “This customer is supposed to come back but don’t hold your breathe .” I ignored it We came back to make a purchase. I placed an order with my mom paying half for my housewarming gift. The sales lady told me that I could do partial finance and partial cash. After paying $1500 cash, she told me I could not finance the rest. My mother was going to come back the next day and bring the remaining amount cash because the credit union had closed and couldn’t up her limit. I decided to cancel the transaction because I didn’t want the couch anymore. (This was a HEADACHE. Customer service gave me the run around for about three weeks.) I came back into the store because I changed my mind and decided to go with the same couch. The sales lady happened to be there and she pulled the guy that was helping me to the side and told him something..you can always tell when someone is talking about you because they looked. Then they high fived. We brought it to his attention that we knew she was talking about us and he was literally speechless to the point he was almost stuttering. Needless to say I canceled this transaction too and went with Haverty’s. A little more expensive but customer service was TOP NOTCH. Also, if you go into Ashley’s you can find the same products online CHEAPER. They raise the prices in store for commission. They also force the $349 delivery and warranty on you so they can get the commission for it. We were told this would “make the price cheaper” which doesn’t make sense at all.

Payed for a recliner for my elderly mother & they keep changing her delivery date! It’s BS! We have bought several things from there! But No more!!!

Amy Dollar was absolutely AH-Mazing. She gave us great info about the furniture we were looking at and then gave us our space to shop. She was also super patient with us and our kiddos.

Roger Bartosh was a great salesman. He took care of all our needs even though we kinda changed in midstream. Very knowledgeable and understanding.

Absolutely amazing experience from start to finish! The customer service was top-notch, and the seller went above and beyond—patient, attentive, and truly dedicated to helping us every step of the way! Thankyou Morgan Powell

Mo was wonderful to work with. Very patient and never made us feel like he was rushing us. Great experience.

Found exactly what I needed! Love that they give you time to browse and just check in periodically without hovering!

Great customer service. Very knowledgeable sales person

Justin was amazing from start to finish. He was informative and made sure we got what we wanted! Thanks Justin! Go check him out guys!!

Caden was great help. Very friendly and interested in assisting me with my needs without pressure. Great experience. Store was well organized, clean and customer friendly.

Great service great product! Morgan is the best

Ou salesman Morrigan was knowledgeable and very professional he made the entire experience a delight.

Amy dollar was awesome great experience. Thanks, Jeremy Richardson

Mo's great, we've bought from him before. Thank you Lydia

John and Cayden were the salesmen that helped me with purchasing my bed and adjustable base. They both have great personalities and helped me with the best deal and financing. I had to go back in for additional questions and Nuet and Mark helped me and had great personalities as well. I highly recommend Ashley store, Tyler, TX. Thank you all for your help and for having great personalities… y’all made shopping a fun and enjoyable experience… and I am enjoying a better night’s rest now… Cindy Sims

The sale staff was not pushy and we were advised about available payment options.

Sooo easy! Donna Davis is very friendly. Will always use Ashley's

Mo was great in answering our questions!

Morgan did an awesome job explaining all aspects of each product we looked at.

Mr. Hart was a TON of help hands down! Great customer service, very professional and kind. He was patient and I didn’t feel rushed!

Cayden is your guy at Ashley Furniture. We were in and out with in 15 minutes with brand-new furniture set for delivery! He was wonderful and made sure we were able to get the best deal we could!

Our salesman was very helpful and knowledgeable and made our shopping experience great!

Couldn’t have asked for better service!!! Highly recommend Cayden, he was very thorough and made the process a breeze. We will be back!

First, good luck getting to anyone at the store. You get the call center who provides no help and will not refer your concern to a supervisor. I went personally to the store and spoke with the manager he guaranteed he would try to assist with their Dallas Distribution center but regardless he would contact me to let me know if he was successful. He basically just told me what I wanted I wanted to hear to get me out of the store. Still no resolution.

Repeat business after a warranty claim on furniture purchased in Jan ‘24. Couldn’t ask for better customer care! Morrigan McClung took great care of us and make sure the replacement furniture purchased under the warranty claim suited our needs. He also arranged for a new warranty for the replacement furniture and included delivery for a price under our warranty replacement claim. Ashley will have our repeat business. Morrigan is great with customers!

Very satisfied with our service and the attention that Amy gave us. She is the manager and I highly recommend only going to her. She makes sure that she finds exactly what you are looking for and within the price range too. Her professionalism, expertise and just willingness to help and patience were so much appreciated as we shopped for our new couch. We can’t thank her enough and she is the main reason we will be returning to this store if we need to purchase anything else. She was amazinggg! 🤗

Great selection, fast delivery set up and Moe was the best salesman!!

Newt did great and was patient with us and our toddler.

Great experience! Roger was wonderful - helped me through the whole process & mark assisted in helping me find the perfect couch! They were patient and took care of everything!

Great experience with Amy Dollar! So smart, informative, not pushy in the least. Recommend her highly...will shop there again!

Rodney was amazing!!!!

Amy was fantastic! She was extremely helpful in the selection of our recliner. Future purchases of furniture will definitely be with Amy she is an exceptional salesperson. Give that girl a raise!!!

Our sales person Amy was a great help with everything and answered all questions we had.

Nice, friendly environment... Great furniture, in good condition, with affordable prices. Justin was awesome... He let his presence be known but wasn't too pushy, which I appreciated. He was very thorough and appeared to be genuinely concerned about getting me the best possible deal. Thanks Justin and Ashley team!

We came in with a budget and they made it work for us.

Amy Mooney was fabulous handled everything very professionally and made finding furniture for my first apartment very easy

Went in yesterday searching for a firm mattress, wife and I. We had searched two days prior, and felt a little drained. Then a salesman came and I thought here comes another pushy team dude looking to make a buck!! Was i surprised to find out- not the case at all. This guy's name was Rodger, he was very down to earth and personable! Not only did he land the mattress we so desperately needed and wanted, but it almost made us feel as if we got away with something. Anyway he's the type of guy you would want to sit around, and hang with Thank you So Much Rodger!

Newt was a tremendous help in getting exactly what I was looking for a great price.

We've been looking for a kitchen table and finally found one. Great customer service and price. Thank you

Looking for new bed frame, found a very nice one at Ashley Furniture for a very good price. Salesperson Morrigan was very helpful, polite and is a good person to work with. Mark, is the manager and he was very helpful in getting us a good deal and price on the bed we wanted. Pays to look around but this store is very nice and everyone is very helpful.

It was alsum had the perfect sale person ever he went over and beyond to make sure we got exactly what we wanted

First time in this store and impressed with selection and service!! Salesman was John Hart, who did a very good job helping my wife look for bar stools and an accent chair, and me with a mattress! He was very knowledgeable about the mattresses and we purchased one along with 2 bar stools

Rodney was awesome. He helped us stay within budget, and helped us with selections.

We purchased a package today of a split King bed from one of your sales people MOE in Tyler. he was an excellent salesman. he didn't push any product or any additions to the product that we ended up selecting. he was gracious stayed back when he knew my husband and I were talking about what we wanted. he showed us all the possibilities that were available in the store from the description we gave him. we ended up spending $10,000 and feel that this investment is better than any investment we could have made at this time because it is going to affect our health and our sleep and improve our lives dramatically. we can't wait until June when the product is all delivered and installed in our home and we're ready to start getting better every which way. we thank you for your product and we sincerely thank you for MOE. You should give him a big fat raise. thank you

Donna did a good job helping me find the best deal on the furniture i selected.

Ms.Wendy and Newt rolled out the red carpet. Their kindness, knowledge, patience, and willingness to met my needs was incredible. Thank you for my new queen bed GOD bless you

Roger is wonderful to work with! Very enjoyable experience plus the prices are great!

We came on an early Friday morning when they opened up the only customers there were me and my daughter I came looking for specific item. It was a new mattress set, that was on sale. Roger was our salesperson. I had not dealt with him before at the store he was friendly, courteous, knowledgeable and very attentive without being pushing. He immediately located the mattress that I wanted and offered to look at anything else. Ashley's was having a big sale. I am on a tight budget and I appreciate Ashley's sale. Their discounted Furniture area had love seat that I had always wanted to buy which was going to be discontinued so they marked it half price. However I didn't have a truck to get it with. Roger helped me locate a man named Omar who does special deliveries privately, contacted privately listed with the Ashley company. I was able to get my love seat that very day and the private delivery service was excellent you couldn't meet a nicer set of people very clean very neat very quick and very courteous. My mattress set was scheduled to be delivered Within 10 days to my home. Other companies have taken several weeks to get just one item. I'm loving our experience with Ashley Furniture. We will return and tell all our friends. Thanks again Roger you're the greatest. SS P.S.. my daughter also purchased a beautiful entertainment center that was on sale, right after my purchase.

Friendly and very professional. Delivery was on time and furniture was well wrapped for protection.

Great experience! Lovely, considerate salesman! I left happy!

John did a great job helping us with our furniture purchase. We ended up purchasing the same type of furniture he has in his own home (made by Ashley). As a result he was able to explain the pros/cons (very few cons) so that we could practically apply the type of furniture in our home. We are grateful for the experience and the value. We left the showroom floor blessed and genuinely excited about seeing our purchase in our living room.

Great experience, Roger helped us alot

I'm pleasantly surprised! Ashley's needed to change to stay competitive and achieved a much higher standard! Great job to MO and the team atTyler Texas!

Amy and Wendy are the best! They were so sweet and helpful from the time I walked in there to finishing the paperwork. I was so nervous walking in but they instantly made me feel so comfortable and I knew I came to the right place!

It was fast delivery. More than we expected.

Furniture is great but the delivery guy did not take the boxes the furniture was delivered in. My trash company will not pick them up. I tried to call the company and selling agent but response. Quite disappointing.

Mark was so very helpful. The whole store rearranged furniture in the store so we could find the right combination. Really above and and beyond.

Ashley furniture was very helpful helping me select the furniture I wanted. Thank you again Ashley furniture

Justin was very helpful in finding all of the items we were needing to buy as well as helpful in finding the best deals to fit our budget.We will definitely be back!

The worst experience ever. I have ordered a home full of furniture and only 3 pieces arrived and I have now been calling for 1 week and crickets. No information is availe as to when or a scheduled date. The sales rep Amy is great but enough is enough. I had someone sit all day at the house for only 3 items. No furniture to sit on and no beds to sleep on. HORRIBLE I do not recommend at this point.

Justin was extremely patient and helpful. Worked his magic to get me what I wanted. Very pleased with how smooth the process went.

Dewt our salesman was super helpful and patient with us. Answered all of our questions with a amazing attitude and helped my mom in Spanish, most definitely coming back.

Couldn’t be happier. Process was quick and very easy

Absolutely love Amy!! She is always patient and kind as well as a great listener when you tell her what you are looking for. Will ask for her every time I shop at Ashley’s.

Amy was awesome!

Great customer service. They had the chair I was looking for and on clearance!

Rodney was extremely helpful! We will definitely be back.

If you are looking for quality, brand name furniture at a terrific price then you need to head to Ashley Furniture. The salespeople are so helpful and welcoming. Mo assisted us with our purchase and was great in handling the purchase of it. My family will be shopping there again.

Roger was very helpful and the prices are always good!

Mo is an awesome salesman. He was very helpful while allowing us to shop on our own and discussing what we liked. He would check on us periodically and answer any questions we had. When we finally decided on what we wanted, he made the process quick and easy, explaining all the options that were available. We will definitely be back to work with Mo again in the future.

Rodney took good care of us. He wasn't pushing at all, gave us helpful information and answered all our questions

We had a very patient sales person Rodney. Highly recommend. We made a very modest purchase. and he was kind showing us everything we were looking for and 2 hours later we finished our purchase. Very helpful but not pushy. Highly Recommend

I was extremely pleased with our experience and so far the chair purchased.

Roger was great. He was polite, helpful while allowing us to shop on our own. He would check on us periodically and answer any questions. When we did make a choice he made the process quick and easy, explaining all the options that were available. Highly recommend Roger and Ashley’s.

Everyone was friendly and helpful. Great experience. I’m already planning my next trip to Ashley Furniture Tyler Tx.

Mark at the tyler store, super realistic, awesome to deal with and most importantly great customer service

Delivery guys did a fantastic job! There was missing pieces to the bunk bed so we sent it back.

Rodney was a great floor salesman! He allowed us the time we needed to figure out what we wanted without any pressure and was very educated in the furniture. Would absolutely come back to Ashley…and ask for Rodney!

Newt was so helpful. I have a unique situation that required some creativity and problem solving, and Newt was on top of it! He seemed intuitive and thorough. My purchase isn't due to be delivered for a week, but the customer service was so great!!

John was wonderful, he was a very patient and kind man, very helpful!!!

Very professional, friendly, helpful and well experienced

The salesman was very professional and knowledgeable.

Spent most of the morning with Roger trying to replace my living room furniture. Found exactly what I wanted at a very reasonable price. I do not normally enjoy shopping, but I actually enjoyed working with Roger who was very patient and extremely helpful.

Good customer service everyone real friendly and very helpful

Customer service was on point and I appreciate the transparency! Thank you, John! Movers: my kind of guys. Great to work with and right from my home town.

Of you are just looking don't bother.... they want your money, not your ideas.

Service was great but I wasn't happy that the chair I got did not come in black. I know that is nothing you can control but just letting you know. The delivery of my chaise lounge was great the men were nice and they did a good job

The person sales was very kind and patient with us.

Great experience and Amy was terrific, answered all our questions and helped us make the final decision

Donna is fantastic, she is super sweet and efficient. She’s helped me 2 times making purchases at Ashley. I highly recommend having her as your sales associate.

Kat was a very professional and helpful sales associate. Not high-pressure, but helped us when we had questions and eventually we got a great piece of furniture! Would recommend.

Mark Westenmeyer was fantastic. He was patient with me and helped me find the perfect recliner for my disability. I came in to just look and figure out what I wanted. I had one picked out at another store. But he patiently worked with me to get it delivered soon, on sale and I got it financed! I’m a DOS in a hotel and his sales skills showed he understands Consultative selling! Bravo Mark! I will see you again in the near future!

I had a most patient and thorough sales lady, "CAT". I'm disabled and she sat in furniture,leaned back n recliners, etc. she didn't mind helping me pick just the right living RM suit.Very satisfied w deal she made for me. I highly recommend Ashley furniture and CAT as sales lady!

We came in to look around at couches for our living room and we found a couch set that was really cute! It was a little pricey, but John helped to get us a great deal on the set and was very nice the whole process. We had to change out one of the couch pieces for a recliner the day after we finalized everything, but John was super understanding and helped us get a good price on the recliner! We will definitely be coming back and having John help us again.

It was good I had a $50 off coupon that was not used

Kat was very helpful and I found exactly what I needed and a very reasonable price

Mark was our sales representative at the Ashley store in Tyler Texas. He was absolutely wonderful. He went above and beyond to help us get the furniture we wanted. He even came in on his day off to meet our schedule. He is absolutely amazing! Everyone go see Mark for your furniture needs!

Me and my husband came in looking for a new bed frame and mattress. Amy greeted us when we came in and gave us the rundown on their current sales and left us to shop! She was so helpful and informative when we looked at mattresses. She was fun to talk to and knowledgeable in all aspects. We’ll definitely come back to do business with her!

Update 8/1/25 as promised if ever fixed: After review and letter to regional and CEO, John our original sales person reached out. He deeply apologized and ordered our loveseat. The only problem was “they were going to have to build one new at factory and it could take up to 8-16 weeks more”. Again I didn’t feel it was John’s fault. He gave great service and did what he said and the regional or CEO never called or emailed or offered a dime for our trouble…Finally, after more calls the manager called me, but got involved and backed John up and we’ve finally received our delivery and they took the full size couch. So far so good with the loveseat. It is comfy and seems sturdy. I’m praying it was all a glitch but the manager had already paid commission and gotten it out of inventory. I truly think they thought we’d go away. But it was a battle start to finish. Sad it took so much stress and arguing, to get them to do the right thing! It took 4 -5 months to get corrected. 🛋️😔 If I could live zero stars I would. I ordered a loveseat from the Ashley store in Tyler in March 2025. Justin and John helped with order and I thought they did well at the time in helping me. I paid for it along with the expensive warranty and “White glove service delivery”. The delivery guys did good at not damaging walls or furniture but as they started assembly and removed plastic we noticed it was the couch and not the loveseat. We told the delivery crew immediately and they gave us a number to call. They insisted on leaving it “so we'd have something to sit on until the new delivery arrived” even though we told them it was incorrect. I called the customer service number the delivery team gave me within minutes of departure and the customer service lady assured me we would be taken care of. Now three weeks later over a dozen calls & emails, they always say someone will call (they never do) and refuse to make this right. It is not! We’ve been nice, patient, and also a very good customer as we’ve purchased bedroom suits, living room suits, recliners, chairs, and a dining table over the years. I'm appalled that their management won't refund our money or fix this issue! They’ve lied and cheated, and I suppose they hope we will just go away and live with something that doesn't fit our space or our needs. I'm waiting for their Vice President -Doug Whitwork to call and fix this issue. I wouldn't trust this company any longer to purchase anything. Sadly, they don't care about anything but meeting their sales quota and the commission and bonuses I'm told. I truly wish I would have spent the thousands I've invested with them over the years into a better company that cares about the satisfaction of their repeat customers. They've lost my business as they still refuse to make this right. If they do, I'll gladly update my review. Also, sadly they let AI to be your service rep and it just sends you in circles. I'm deeply hurt that I just wasted thousands on their products and still do not have the loveseat I purchased! Don't waste you money or time with this company. They will not stand by their word and they only care about commission.

I know being professional doesn’t always mean fun but boy did I have a BLAST, with John and Eli! They were an absolutely amazing team and helped me find exactly what I desired. John really took his time with me and made me feel comfortable throughout the entire process. As did Eli, I will definitely be recommending and sending everyone here. Thank yall <3

The sales lady Donna did great. Problems with the computer concerns me. Had to fix issues. And I don't understand the high shipping when a customer doesn't have the option to pick up. Maybe better discounts on the furniture if you have to pay to have it shipped or go back to giving the customer a choice of pick up or shipping.

We came into the store looking for a bench and left with a new mattress. Amy took care of us and was so helpful and knowledgeable . It was a pleasure to work with you.

Justin was awesome no pressure. Very helpful and knowledgeable. We will be back.

This place was great! They got us a great deal on the sectional we really wanted!

The Tyler Ashley store is incredible! So many beautiful furnishings to choose from! Catherine Boyd assisted us in picking out our new recliner couch. She was amazing! Very knowledgeable, personable, and efficient. We will definitely be back to see her for our next purchase!

Fantastic experience at Ashley today! I can't wait to have my new living room furniture delivered!

Mark W was informative but not pushy. After our second visit we rewarded him with a sell.

Super friendly staff!

Morrigan McClung was Awesome! He listened, he was knowledgeable, he was friendly, and efficient. Thank you, Sherry Logsdon

We purchased recliners at Ashley’s Tyler location. The store was very nice. The styles and selections of furniture and accessories were outstanding. Justin and Holly handled our transaction Sunday. The recliners are scheduled for delivery the following Friday. I’m so excited! Justin was personable, courteous and professional. The sales manager, Holly, even spoke to us, as we made ourselves comfortable. I highly recommend anyone buying home goods, to shop at Ashley’s in Tyler.

First time to shop at Ashley furniture ….Newt was fabulous, super informative, and patient. Looking forward to working with Newt again for our furniture needs.

I worked with Newt and he was absolutely amazing! He was very patient with me and my family and made sure we knew all the details about financing and the protection plan. I definitely will be buying from Ashley in the future.

Beautiful furniture and great customer service. Thank you Miss Donna for your kindness and patience. We'll definitely be back!

Mo Powell is the best salesman. So kind, patient, he will show you all the options you are looking for. Go see him at Ashley Furniture in Tyler

Salesperson was very nice and very professional

Team at the store was great! Couch is great! Delivery team was terrible. It took many calls and messages for them to get to my house, they backed into and crushed my mailbox. huge language barrier as they did not speak any English. No problem with that, simply makes it hard to communicate.

We were very pleased with our visit and Kat our sales lady was great.

All the people working at Ashley were very helpful & friendly. I found what I needed and it will be delivered & set up.

Catherine Boyd helped us with our needs

Roger B provided great service and went above and beyond to help us. He was patient and very informative about the couches we were looking at. I would definitely recommend speaking to him when shopping for new furniture!

Amy was awesome. I told her what i was looking for and she fixed me right up. Explained financing throughly. Did not take long to finalize everything. I definitely recommend Ashely Furniture.

Seen a product in another Ashey store far from my home. So took some pictures of the sales info. When I returned home I called my local store. Got a great price, free delivery and had a great salesman (Newt, Ashley Tyler Tx store). Highly recommended.

WONDERFUL!! Cat was so sweet and patient with this old woman! Knowledgeable and professional. Wouldn’t buy furniture anywhere else!

Morrigan and John really took care of me. They we're very patient with me. Ensuring that I got the furniture that would best fit my home and my budget. These fellows are AWESOME!!!!! I AM A HAPPY HAPPY CUSTOMER!!! 😊

Morrigan with Ashley Furniture Tyler Texas was wonderful explained everything, answered all my questions and listened to me. You were friendly and kind. Thank you again for your help.

Newt was very helpful and courteous. He was also very knowledgeable. We are so excited to lounge on our beautiful new sectional!!

Kat was great! She offered us a discount on the floor model because the item we wanted was out of stock.

I googled three furniture stores and found Ashley's furniture store I could not have found a better place The service was the best

Justin was very helpful and we found everything we wanted. Great service and they have what we selected in stock... Update: Purchased from Tyler store two leather power reclining sofas, both were delivered damaged with the power reclining footrest is damaged. I have had an open claim for 2 months now and Ashley still hasn't repaired or replaced the sofas. Their customer service for the claims department SUCKS. Save yourself the frustration and Go anywhere else but ASHLEY FURNITURE. They have lost me buying anything else for as long as I live and I will be vocal to anyone that will listen NOT TO SHOP with this sorry company. BUYER BEWARE

I was having a difficult time finding a couch that would fit in my living room. Roger was extremely friendly and patient and helped me find the perfect couch. It was exactly what I had been looking for. It was an easy hassle-free experience from start to finish. I will absolutely be back. Thank you guys very much!!!!

Great customer service, answered all my question and helped me pick out my new recliner.

Robert the sleep Dr was amazing at helping is find the perfect bed and accessories. Listened to me and paid attention to my questions and concerns. He and Morrigan our sales man got me a great deal almost the same had I went through the online promo i had showed them. Could not have had a better experience.

Very professional and knowledgeable. Great customer service.

Great salesman. Good selection.

It’s always a pleasure doing business with Ashley Furniture. You have such beautiful furniture in so many choices and the people working there are very nice😊

Maybe worst purchase of my life. We were lied to from beginning. We will not do any form of business with Ashley or anyone affiliated with them again.

Donna was very pleasant and helpful and did not hound us….

Our sales man was super helpful, let us roam the store, gave us great information and even went the extra mile to make sure we got exactly what we wanted. We will be loyal customers.

Excellent service! Very professional . Thanks Amy for taking care of our need.

Sales Person was excellent, and we have had good purchasing experiences with Ashley over the last 30 years BUT when I pay in full, I do not want to wait a Month to get what I have paid for! Cash purchases should be expedited.

We had great experience while purchasing our items for our new home. Kat and Mark were very attentive and helpful.

My husband and I went to this store to get some ideas for our new apartment . We had no idea we were about to make a big purchase that same day. All thanks to Catherine or Cat, was an amazing sales woman! She attended our needs and took her time answering all of our questions. She definitely went above and beyond for us, it was very much appreciated. We felt comfortable with her and not pressured into buying anything. It was her skills and kindness that made us move forward with our purchase. For sure her listening skilling were top tier and if you want someone to listen to your needs or wants she is the person to call!

Donna Sue was a wonderful associate and made our experience great. We really appreciated the time she took with us. She made it a great experience.

Rodney was very helpful and worked some magic to help us be able to afford an item that insurance had low-balled us a price to replace. We are grateful!

(Translated by Google) Excellent service (Original) Excelente service

Rodney was very helpful. He let us look around and would check on us every now and then. Would recommend asking for him.

Everyone nice and friendly. Answered all our questions. Very helpful with the transaction to pay and load up the recliner we brought home with us. Delivery on second recliner went very easy and well.

Our experience at Ashley’s in Tyler Texas was awesome. Our salesman Justin was very helpful, patient and most importantly not pushy at all. We had shopped at a couple other stores where sales people basically follow you all over the store. Justin is a great salesman. We received the perfect furniture and zero pressure. Thank you for the great experience. We will definitely be returning.

Newt is amazing! Low pressure sales experience. Went above and beyond answering our questions and even stayed past closing hours to make sure we were taken care of and felt confident and excited about our purchase. Thanks for caring so much about what you do and delivering white glove service!

Everything went great!

We were able to find just what we wanted with the very capable help of Cat.

Great quality, great service. Kat was so helpful and got me just what I wanted!

I visited the store yesterday afternoon. Several employees looked at me as I walked in, but said nothing. No “Welcome in!” No “Hi! If you need anything let us know”! Nothing. Thankfully, Justin walked up from the back and immediately said HELLO. He was very helpful and got the sale. Look for Justin if you go.

My wife and I had a great experience learning about and purchasing an awesome tempur-pedic mattress from Ashley Furniture in Tyler. Our visit with Newt, the guy who helped us out today, made it a pleasure. It was a great birthday present for me.

Very knowledgeable staff. Helped us match lowest prices.

Donna D. was amazing! She listened to what we were looking for and immediately showed us just what we wanted. I will buy from her again! She gave us a wonderful customer experience

Great experience. Rodney was awesome and took great care of us! Overall, we couldn’t be happier.

I went to Ashley’s to find a lamp. The salesman was so helpful and made sure that I got a great deal on the lamp that I chose! Great experience!

Justin sale representative was very polite and knowledgeable of the items I was looking at. Will recommend. I'm glad I bought within the store and not online.

Good but not overbearing help from associate Newt. Knowledgeable and friendly staff.

Mo and Hollie were the best! They helped us find the perfect furniture for our home without rushing us or hovering as we looked around the store!

Easy purchase

Amy is always very helpful and kind. We haven’t purchased couches in a very long time and she was very knowledgeable with any questions we had!

Always very helpful and friendly staff willing to go above and beyond.

Very nice furniture place and couldn't beat the prices..No one was pressuring us to buy anything and the employee (Justin) was polite and knowledgeable in the products we were interested in. He went out of his way to make sure we knew the details of items. He was not rushing us, he let us look and ask questions. Would recommend to anyone to stop by and see Justin.

We had a very nice experience with Rodney. Very friendly and polite as well as answered all our questions . Looking forward to getting our 2 new recliners

Pleasant experience! Thank you, Donna for helping us with our furniture buying experience!

My wife and I are beyond grateful for the time and dedication we received from the amazing staff at Ashley’s in Tyler. Our salesman Justin and the sales manager Holly actually listened to us. They took detailed mental notes when we were expressing our needs, concerns, reservations and past experiences with living room furniture and having two 4-legged babies who mind you love the outdoors and weigh more than your average male adult. Justin was able to direct our attention to an amazing modular set we could configure for our humble home. Justin took the time we needed to go over floor plans and spacing issues to come up with the perfect solution just for us!! We felt no pressure at any point during our time there, and cannot wait until our living room is fully furnished and finally functional. Thank you Justin and Holly, We’ll be back when we start on our bedroom!!

Sales Representative was very helpful and polite. Did not pressure me into buying a more expensive mattress. He listened to what I wanted.

No hard sell. Was flawlessly easy right down to delivery and installation

My recent purchase makes me feel like I was scammed, to the tenth power! If you can afford to purchase with cash, do so, ONLINE! If you can’t, lease ONLINE! Going into the store will magically add $700+ to your purchase. I never knew furniture stores were such a gamble/ scam!

Rodney was our salesperson and did a wonderful job of listening to our needs and showing us what might work. We settled on a lovely couch, perfect for our needs. Might go back for the loveseat! Thanks Rodney/ and Ashley!

Excellent and professional service.

Ashley Tyler, TX: It was a good experience. Donna Sue is amazing and helpful. She lets you look around at your own pace and then comes back around to check in on you. Be sure to look for her when you go in.

Quick friendly helpful service on great selection quality furniture!

Awesome experience! We worked with Roger and he gave the best advice! I'm not super fluent in interior design and I knew what I wanted but not how to tell him and he was able to walk us around and help us find a couch in budget that would hold up against our dogs and right in my style. Super super happy with the purchase and I never felt pressured or like he was hovering, I felt like I was chatting with a buddy and happened to find a couch I loved. When we furnish our new house we will absolutely be coming back to Roger! I hope he gets a pay bump or a big perk because he was fantastic. The manager, Hollie, went above and beyond to work with us and make sure everything was squared away even though she had a million pans in the fire. Super super happy experience and won't be going anywhere else!

We just purchased our new leather couch and loveseat! We worked with Donna sue! She was amazing to be with! She helped with all of our wants and needs and got us a wonderful set! Thanks Donna sue!❤️ we will definitely work with her! Tyler Texas is blessed! ❤️

Donna Sue was fabulous!! She was very helpful, professional and a pleasure to work with.

I love Ashley Furniture. There is always something on sale. My salesperson, Newt, was very patient and helpful and I took up A LOT of his time. I can’t wait until I get my new living furniture in my house.

We received great customer service from Justin. He was friendly, personable and knowledgeable. We knew what we wanted, so he answered all of our questions and made us feel confident in our choice. He was quick and communicated all necessary details during the purchasing process.

Knowledgeable friendly people

Do NOT buy from Ashley furniture!! They won't honor their 3 day return policy, their protection plan or anything else!! I will NEVER order anything else from them again!!!!!! Save yourself the frustration and shop another store!!!!! Worst customer service I have ever dealt with!!!!!

Excellent service & selection !

Last week we spent $7k on a power reclining couch & loveseat from Ashley with a $500 white glove delivery. It was delivered Jan 31st at 1 pm. Upon arrival we learned we were not sold the correct accessories to power our couch. The men delivering the couches spoke 0 English (which normally isn't a major issue) but couldn't help us troubleshoot the problem at all so we were left with an expensive couch we couldn't really use. We went to Ashley & were told to call the VIP number, they told us that was an in store issue & to speak to a manager. The manager told us basically they couldn't help us at all other than send us the accessories we should have had the 1st time and she can maybe give us a gift card. We get home & the accessories only work half the couch. Went back up today and after we told them we really needed a refund on the delivery because at this point we have spent several hours & now 3 trips to Ashley in 48 hours we were basically told too bad that isn't their problem and customer service at corporate tells us it is an in store issue. Pretty much no one is willing to take responsibility on a fairly simple complaint nor did they offer even to send help to fix the issue only maybe give us a gift card that we can't use because I've full furnished my home from Ashley in the past 3 years. Guess we will be using Havertys from now on. Very disappointed in our salesman Mark who told basically acted like this wasn't a big deal, I guess he made his commission so his job is "done" even if the customer is extremely unhappy.

Justin was incredible to work with! He was very helpful but not pushy or aggressive. He answered my questions and looked for options to help meet some deadlines to get what we wanted when we needed it! I highly recommend Ashley furniture in Tyler and appreciate the great customer service!

The salesman Rodney Grigsby helped me out in selecting the perfect option for our smaller space. He was extremely helpful and understanding of our situation. Highly recommend this salesman

Mr. John Hart was such a great help and gave us options on pricing. He gave recommendations on cleaning the furniture from his own personal experiences. We can't wait to come back for more furniture.

Amy was a delight to work with. Made it easy and helpful.

Hi!!! We returned today a year after we purchased our living room sectional. We had such a great experience We decided that we would go back. We needed a new mattress and had such a good experience before decided back to Ashley's!! So happy when we walked in that our previous sales Rep was there. Donna!!! YAY!!! She was amazing the first time and this visit was the same!! Plus she remembered us! Plus Plus So we got our mattress ordered and sooooo happy. We gave her our needs and financial amount we could spend. She took us right to the best bed! She is Fabulous!!! We give her; ⭐️⭐️⭐️⭐️⭐️➕️➕️➕️➕️➕️ Sincerely Happy Customers The Dotson's 🌺HAPPY. HOLIDAYS!!!!🎉🥳

Loved working with John very helpful 👍

We were at the store yesterday looking for a new dining table Amy was very accommodating without being overbearing. We didn’t find a table yet but bought a side table for our living room. Great experience.

Rodney Grigsby was a very patient professional while helping guide my father and I in purchasing a new recliner. 10/10 would definitely recommend seeking out Rodney for any of your furniture needs.

Justin was awesome to work with.

We had an amazing experience at Ashley's thanks to Amy and Cat, who helped us find a bed set and dining set. They were extremely helpful and kind. They were able to help us narrow down the pieces we loved and were able to get us a price that was extremely affordable. This was our first time in Ashley's, and we are grateful to Cat and Amy for making it a pleasant experience!

John helped with making sure we able to find everything we needed and that the furniture matched well together. Not just selling a piece of furniture because we liked the design but making sure all items matched well together.

We just purchased a new home and were looking to purchase several pieces to furnish it. My husband and I were both a bit nervous about the process but no worries. Our sales associate, Amy, was an absolute delight, extremely helpful, knowledgeable and easy to work with as well as being an incredibly beautiful human. She helped me with my choices and we were able to get exactly what I had envisioned. I highly recommend Ashley and ask for Amy!

Very neat and tighty inside! Very nice and helpful assistance!

John was so helpful!! He was patient, kind, and kept making sure I wasn’t just settling for something I really didn’t want!

I’ve been going to Ashleys for my furniture for at least 20 years now. Mo is amazing. He always helps us find exactly what we need.

We found what we were looking for and Mo was awesome

John and his coworker (I’m sorry my 70 year old brain can’t remember this very helpful man’s name) were superb in every way. They helped me navigate through the whole process - over the phone mind you - to purchase an electric recliner. My Mother is 94 years old and we can’t travel an hour and a half to go to a furniture store and look around. They were very kind which is important to me. Very knowledgeable about recliners and everything it involves. They are intelligent and helped me when I ran into a snag in the ordering process. Solved it immediately. From start to finish a great experience ordering from Ashley Furniture in Tyler.

The only thing is that I have to many days for delivery after spending approximately $2,000.

Rodney was very helpful and explained everything very well. He made the process of buying furniture super easy and quick!

Rodney did a fantastic job. Answered our questions, helped us get the best deal and honestly left us alone while we looked.

Rodney was fantastic! He helped me through my entire living room furniture purchase by measuring, answering questions on spacing and even looking up more detailed info regarding the fabric since I have dogs! He was such a pleasure to work with - he truly listened and I walked away from the experience not just feeling “sold to”. Thank you, Rodney!! Looking forward to my delivery!

We had a great experience with the sales man and he explained everything to us.

Roger was very helpful, found us a good deal on 2 recliners.

Mo is excellent sales rep! Have talked to him several times about various pieces of furniture. He is very knowledgeable about the details of various pieces of furniture and very patient showing me several loveseats and ottomans. Never tiring of my questions! I was so satisfied I purchased today! I will continue to shop with Mo! Nancy Hart

No pressure to buy anything and Mark answered every question we had and laughed at the bad jokes I told! It really was a great experience!

When you come in NOBODY acknowledges you *which is weird because I thought they worked on commission but ok* There were 6 sales people sitting on the couches all piled up together playing on their phones. They looked at us & went right back to their phones. VERY UNPROFESSIONAL!!! A lady named Donna (I think) came up & helped us, she was a doll. She is the only reason I gave 2 stars. She was polite, professional, kind & helpful. Everyone else was absolutely not. I won't be shopping here ever again.

We had an awesome experience today. Great customer service and friendliness throughout the entire process. We came in just to look around but was impressed so we decided to make a purchase. Thank you!

I worked With Rodney Grigsby today and couldn’t be happier with the selection I made. Definitely plan on going back in and working with him again.

Super quick experience which is exactly what I wanted. I already knew what I was interested in and Newt didn’t try to push anything else on me. He did a great job of having everything prepared when I walked in.

Mark was just the kind of salesman we needed. He wasn't pushy but gave us all the information we needed.

Donna Sue jas always been our sales person. We always ask for her and she works very hard to please amd find us the neat deal. No pressure sales, easy buying experience. Love Donna Sue and highly recommend.

Great place, great people John and his manager were just wonderful 😀

The store was such a pleasant experience the minute we walked in the door. Extra kudos to Holly, Rodney, and James. Great team of professional people and service that went above average.

Justin was great!! I went a couple times then bought my stupendous sofa and ottoman. He helped get the best price and we will go back for sure!!

Our salesman, Rodney, helped me find exactly what I was looking for