Ashley Store | Tyler, TX 75703

Mark was extremely helpful and knowledgeable about the products we purchased. He was very patient with my aunt and I, that made us feel excited about our purchase. We will be back to purchase more items soon. Great customer service and great experience.

Very helpful, very nice and very friendly.

Amy was amazing! She helped us with everything we needed and got us a good deal! Will definitely be back again to purchase more furniture!

We were promised by the MANAGER that the furniture would be delivered Friday or Saturday! Nope…it’s Tuesday, and she wouldn’t return calls. Will say anything to sell the furniture just not stand by their word! Beware, go somewhere else!

Staff was very nice. Ended up not purchasing anything because of the sale limitations but still had a good experience.

Hollie and Rodney were so easy to work with and help me find the right furniture for me

I had been looking at a sectional online. I went in to see it in person. My sales guy, Newt, was awesome. We sat on the sectional and talked about it for a while. He showed me a few others that could have worked in my space. He was very comfortable to be around and made the buying experience super easy. My furniture hasn't been delivered yet. I'm hoping it goes as smoothly as buying it did!

Mo is the man !

I could not be more dissatisfied with my experience. After paying for a full bedroom set only a dresser was provided. When we reached back out for clarification a second delivery was scheduled. The day of delivery no one showed up or contacted us. We reached back out to the company and scheduled yet again another delivery. The day of delivery yet again the delivery team was a no call no show. We reached out again, to discover our bedroom set, which was allegedly in Ashley’s warehouse, had been discontinued. Each time we’ve had to reach out ourselves with empty promises of call backs. Now we are awaiting our refund after being told it would be all together and it’s been split into multiple payments. They refuse to give our money back until they come to pick up their dresser (which they shouldn’t have delivered without the rest of the set)and even though it’s scheduled they refuse to give us our money even though we had to pay before receiving product from them. Three months since we first ordered. We thought Ashley was a good company, now I wouldn’t even purchase a dog house from here. I guess I’ll be waiting for my four thousand dollars to be returned , without a bedroom set. Such a massive waste of time, energy, and resources on our part. Such crooks.

My experience shopping at the Ashley Store in Tyler, Tx. was great. I went in looking for a particular sofa and left with a much better selection for me. Not to mention a great queen bed and box spring. John Hart was super helpful, knowledgeable and easy to work with. I am so happy with my purchase and I plan on making a few more purchases for my new place. Thanks John! (will add photos when it's delivered!)

Great experience purchasing from Ashley. This is our 2nd purchase & we’re very happy with the staff & quality of our items. Newt was excellent, very polite & very knowledgable. We will shop & purchase from Ashley again.

Amy was an amazing salesperson. No pressure just knowledgeable of her products.

Paid $500 for a couch warranty and it is a huge time consuming nightmare to try to get a hold of these people to get any sort of repair scheduled. They are happy to take your money for the warranty, but I’ve never seen a group of people drag their feet so hard when actually trying to fulfill the warranty. Since they were unable to fulfill our warranty, we’ve reached out to them for a refund approximately 30 times with a cancellation number and have yet to receive our money back after about a year of trying. Overall, kind of a crooked corporate set up that makes it easy for them to take your money, but impossible to get it back in the most dishonest of ways.

Our experience at Ashley Homestore was great! We appreciate our sales person Mark for all his help,and his patience. We definitely recommend this furniture store for all your living space needs.

Returning customer here & Donna @ the Tyler location was amazing! Personable and knowledgeable! 10/10 recommend!

Professional and friendly and worked well with helping me make a final decision

Wonderful experience. Amy Mooney was very knowledgeable. She made you feel appreciated as a customer’

Very helpful

Mo listened to all my questions and answered them all more than once. They stayed with me even after closing time until I made up my mind. Great prices and great staff. They just need more colors than the usual 4 of gray, cream, brown, and tan.

First let me say how great the salesman (Justin) was, he made sure that we got the best deal on our purchase plus the rest of our experience went very smooth. All in all it was an awesome experience thanks

I love Ashley furnitures. The sales associate is attentive too!

Rodney was great at helping us pick and think options through. Thank you to their great team.

Came in to “just look” at sofas and recliners. Ended up purchasing one of each! Salesman Mark was extremely helpful. Great service!

Super friendly and helpful sales staff. Nice selection of furniture and good prices too. Highly recommend!

John was very personable and professional.

Very painless visit. Mo was very good at what he did. Thanks

Excellent and friendly service that was not only timely but consistent. Joe was very helpful throughout our furniture adventure!

Great service! Fast and easy

Amy is the BEST to work with.

My sales person is Justin Thomison, he did an excellent job. Answered all question, I felt comfortable investing in the furniture form Ashley today. Thank you

In the market for new furniture? You like fun stress free, hassle free process? Well stop in and ask for John! He greeted us with a fun attitude and smile, we were in and out in 30 mins and we joked and laughed through the whole process. Amy came through with helping with the purchase process. Couldn’t have asked for a better experience.

Went today to look for a dresser and coffee table that was available to take home same day after moving into a new place. We were greeted by John who worked with us all while we all laughed and joked around during the whole experience. He had us out of there in under 30 minutes, Amy was amazing at helping with the checkout process and well as the gentlemen who helped load up everything. If your in the market for new furniture stop in and and ask for John and you will have an easy experience and a lot of laughs at the same time!

Great service.

I had a very positive experience. The salesman was very knowledgeable and polite. A pleasure doing business with.Well be back.

Great experience would highly recommend!

Joe was courteous, helpful, and spent a lot of time going over the details of the credit application, sales contract, and delivery process. Best buying experience I've had so far at Ashley!

Great people all around. Rodney was a pleasure to work with!

Tried to buy online but the software wouldn’t work and we had to go in to pay. Couch was not delivered on the day it was scheduled. I still don’t have any idea when or if it will be delivered.

Great service! Mark my salesman answered all my questions (I had a lot)! Great deals going on and many beautiful pieces to choose from!

Amy was great! Attentive but not shadowing me around.

Amy was so helpful on Saturday when my husband and I went to purchase furniture. She was available at the right times, but didn't hover as so many sales consultants do. She was knowledgeable, professional, yet personal. A joy to work with as we bought a sectional, dining room set, settee and coffee table. We will be back soon to purchase a few more items, Amy. Thank you for your help.

Excellent customer service .. thank you ☺️

Justin was absolutely amazing! He was super helpful with any questions we had. I love that he just let us look at our own pace and didn’t hover! He came to che k on us a few times and once we were ready to make our decisions we made sure to grab him for it! We had went to look at other stores but our experience with justin was to great so we just headed back here to Ashley and made our purchase! I recommend anyone to come to ashley to buy furniture! Thanks Justin!

Walked in to Ashley’s and was immediately helped! Found the couch we wanted in literally 10 minutes! They have a great protection plan! And great customer service would go back again!

We

Called for assistance regarding an order cancelled and lack of the money refunded. Jessica answered, I explained what I was trying to do and all I got was "noooo", stayed in the phone about 3 minutes just to listen to her type and occasionally say "nooooo".

Amy was excellent to work with. She was able to answer all my questions and concerns.

Warm welcome from Amy who helped us find what we needed! Amy was knowledgeable and offered genuine suggestions that worked for us!

If you’re looking to get ripped off scammed with a smile, this is the place to go. I spent $1000 with this company contact them three days after purchasing the mattress there was no longer good, and they practically slapped me in the face with a smile and told me there was nothing that I could do about it. I have the receipts and the dates and times if anyone wants to see them.

Justin who helped us finalize a purchase of the Francesca two seat sofa was professional and made sure we had the best deal. Can’t wait for the delivering in just two days! Quick delivery, great product, sale with service - great job!

Went in to buy a new couch today, we were not greeted. We walked around the entire store, saw many employees; No one said a word, or even looked at us. Needless to say, we left without a couch.

Thanks to John and the general manager that helped me fine my matches. They have good pieces here that are classic and modern. Solid pieces

Rodney, armAshley FiurnitureStore on S. Broadway in Tyler was terriffic. He listened to what i was looking. for then let me decide what i wanted. He explanimed the entire process before and as we went throughot.

Absolutely amazing, great selection and outstanding customer service. Ask for Amy

I rate it a 10.

Amy was absolutely amazing! She helped us both times we went in and put our minds at ease. She listened to our wants and needs and was able to show us different pieces until we found the perfect furniture!

Easy!

We truly enjoyed shopping at Ashley’s. Donna was super friendly and knowledgeable. Definitely a great experience.

Wonderful experience with sales team. Very thoughtful and helped make the best decision for my daughter’s first apartment. Can’t wait to get her 1st couch!

After looking for a sectional for some time we finally found what we we’re looking for. Everyone at the store was extremely and no one made you feel pressured to buy. That said, my sales guy was the best. Thank you Rodney for making my sales experience painless.We can’t wait to get our new couch.

Our family has order from Ashley’s before but was very disappointed in the service we received during our most recent order. It has been problem after problem! First they did not attach a phone number to my order, they apologized and corrected. I started to receive automated messages let me know my items were ready for delivery but then was told the system should not have reached out because my items were indeed not in stock yet. After the second time of being scheduled with my items not being here, I reached out to the Tyler store to speak to management. I called 3 times (two separate days) leaving a message for the manager Holly with no answer or call back. After the third call, Holly finally got on the call to start our conversation with “Yes Mrs. Martinez I am aware of your issues and have not called due to not having an answer to give you”. I asked when should I expect an answer or idea of when my items would be here or to simply stop receiving auto messaging urging me to schedule my delivery, she had no answer. A week later and after reaches out again to be told there is still no answers, she calls back to let me know my items are in and ready for delivery. I made sure to ask “are you sure all of my items are in” since I did not want a partial order. Delivery day today, guess what? I got 4 out of 6 pieces in my order. No one can give me straight answers. Everyone claims it is someone else’s fault. After an almost $4k order, I am HIGHLY disappointed with the lack of communication within the company and the ability to give me a straight answers.

Amy was incredibly helpful in helping me pick out living room and dining room furniture for our lake house reno project She was creative and professional We’ll be back for bedroom and patio furniture!

The service was amazing and so helpful!

manager took over our mattress issue and hopefully it gets resolved as stated

Mark was extremely helpful, kind, and patient with ALL my questions. I recommend Ashley's in Tyler, TX to anyone looking for a good experience.

The people that work here are amazing, especially Rodney. He jumped through hoops to keep up happy and made sure we got what we wanted. Definitely recommend this place for anyone looking to buy a new piece for your home, but look or ask for Rodney he is the best!!

Fantastic service. Couldn’t have asked for better

Sales associate and manager were beyond welcoming and friendly! The sales associate who approached us was nice, knowledgeable, and helped us with all of our questions. I didn’t feel pressured to buy anything, and ended up buying a sofa, chair, ottoman, and coffee table. Best furniture store I have been to. Highly recommend!

Mark, our sales associate was super patient with us as we were undecided on what we wanted. He was not pushy or rushing us. We looked at several pieces of furniture from sectionals to recliners, and even oversized recliners. After we made our purchase he went over the financing and asked if we had any questions. If anyone is looking for furniture go see Mark.

Purchased a new recliner process was painless , but wait time is not taking 6-8 weeks to get my new chair .

I had a great experience shopping at Ashley's Homestore yesterday. Mark the Associate Sales Manager assisted me on selecting a beautiful dinning room table at a great price. Mark did not come off as one of those pushy salesman. He walked me through my entire purchase, which was quick and easy. Excellent service!!!

Great experience and service at this store. Braylon R. helped me out to furnish my new place. He was the first one to ask if I needed help and was always available for any questions and concerns. I will definitely use him again in the future.

Rodney at the Tyler location was amazing! He helped us so much & answered all the questions we had! We will definitely be back for future purchases!!

Fantastic experience! Amy was so kind, patient, and helpful! I found a new mattress and couch quickly! Highly recommend!

Excellent services

Angela was very kind, knowledgeable, and so helpful with my living room furniture purchase. Straight forward pricing and fast delivery with great communication. I could not be happier.

Amy was very knowledgeable and helpful.

This store went above and beyond for us. They made sure we found what we needed without making us feel like we had to make a purchase. Great customer service and will be back for any future furniture purchases!

My salesperson Amy was very professional and friendly at the same time. I explained that I am moving to Tyler and she truly welcomed me.

Staff was very professional and helped me easily find a sofa that looked great and was in my price range. Great communication. Great selection. Will be back 👍 Justin deserves a raise

Wonderful experience! They worked well with me to help us find what we were looking for. They gave us space to shop but available to answer any questions we had.

Our salesman, John Hart was great. He left us alone to get comfortable on the various sofas, yet he stayed close to answer any questions we might have. I hate sales people stating right there hovering over you. He took good care of us. I highly recommend asking for John Hart if you go to Ashleys!

Great service-John hart Great delivery

Yes, it was a great experience. Wonderful customer service. John went above and beyond and I'll definitely be back to purchase more things.

First off, I needed a couch, and I needed one before June 30th, because it was our plan to have family stay with us from out of state and needed an extra place to sleep and places to sit down. We just moved into our home and don't have much of anything. Now, I know before June 30th was unrealistic, which is why we shopped at 8 different furniture stores (and online) to see different options and prices. We decided to buy a large grey sectional, that we found online, for a lower price than in store. My wife and I have been saving up and had a budget of $3,000. When we saw this couch online it was $2,499 and with taxes, and Ashley's delivery fees it turned out to be $3039, perfect! NOT. We went to check out online and when we put in our delivery address with a different zip code than the suggested closest store it kicked us out and said the price had changed. The price changed by $350 dollars!! I contacted live support and they were worthless saying they couldn't do anything about it, but kept pushing that if I was military I'd get 5% off, after I already told them repeatedly that I was not. The total price was $3,578 with just this change. No longer even close to an option for us. We were super bummed and kept shopping around. Finally after all of our shopping we decided to visit the actual Ashley Store before we made a choice. First off, we were approached by John. There was nothing we could do or say AND be polite at the same time to get this guy to leave us alone. I mean, props to him for being a great salesman, but my wife and I were not able to sit and look around at what we wanted to because John was too busy taking us couch to couch and telling us novels of all the great things about them after we had already told him it was the wrong TYPE of couch and the wrong MATERIAL that we wanted. We felt so cornered that we actually found the same couch that was online that we wanted, but left so that we could get away from John. Another day we went back in, eager to try the couch that we wanted, without someone staring us down or pressuring us, and we tried to strategically sneak around corners so that we weren't seen by anyone. A sweet lady named Amy came up to us and asked if she could help. We told her we were looking at rugs, to get her off our back, and she said to let her know if we needed help. We finally made it to this couch, by ourselves, alone, unbothered, and who comes around the corner? JOHN! & to top it off guess who else came around the corner? AMY. It was a very awkward ordeal and they both exchanged some words on who was going to work with us, because John explained he previously had. They both looked at us and made us choose. We said "We'll take both of you." We walked away from them so they could figure it out, and we pretended to be interested in a different couch, so we could get away from them. Finally we saw John walk away towards the front and we went back to this sectional so we could lay on it and figure out if we really wanted it. As we were sitting on it, Amy walked by. She stopped and told us "By the way, we have a sale going on for the whole store, but for Ashley Exclusives like this one it's 15 - 20 percent off." That was such good news because it meant we could afford it again, and made the decision that we wanted it. We asked her if we could work with her instead of John because we thought her personality fit better for us. She agreed and told us to call her. We called her and ordered the couch because we were sold when she told us it was a week delivery time. We got a text 2 days later asking us to pick our delivery date, and the soonest available was July 9th! We were told it would take a week. I text Amy and asked her about it and she replied "Let me look into it." I have text her two other times since and haven't gotten any type of reply yet. We went ahead and scheduled it for the 9th of July and we're pissed off. We would've gotten a different couch from Furniture Row with a better price and better warranty, but we were sold on the one week delivery! Screw this company!

John Hart helped us with our selection and purchase from beginning to end. He provided no pressure and was both professional and fun! Thank you!

I’ve been working with Amy for several months trying to find just the right furniture for my new living room. She’s been so nice and helpful and today I finally placed an order for a new modular sectional! I couldn’t be happier with the customer service she’s provided!

We went in to look at sofas and found exactly what we wanted. The salesman was fantastic and offered great advice on which would serve us the best. My only complaint would be that I never received my email receipt for my purchase.

Great experience purchasing a dresser today. John was salesperson and very knowledgeable, professional and didn’t try and upsell me. I knew what I wanted more or less. Will return based on their customer service.

Amy Mooney helped us find a chair today for my dad, he suffers from Alzheimer’s and she was so patient and kind. She worked with us to get what we needed for him to be able to sleep. Thank you Amy, you were my angel today.

New to Tyler saw several bad reviews so I was Leary but Mark was so helpful..I will definitely use again

We are so thankful for Rodney G and his help with getting us our furniture! Such a great guy. Thanks to him, we will definitely be back to Ashley for our furniture needs!

The only reason why I've giving 5 stars is because Mark Westenmeyer. He delivered EXCELLENT customer service from A to Z. We had issues with delivery for a couple of days but Mark smoothed everything over. He listened to our needs when we arrived, was not forceful, gave us the space to make decisions, and knew all about each product. Buying furniture is an investment and I'm happy to say I will be back if Mark is my salesman. Thank you, Mark for help! You made everything so much easier on us!

Everyone was very attractive and helpful it was worth a long drive I'm sure I'll be happy with my purchase when delivered.

Second time purchasing from the store in Tyler. Salesman was Mo both times. Extremely knowledgeable about all of their products and financing options. I’d give them 6 stars if I could!

Purchased a loveseat from Ashely Homestore. Donna was our salesperson. Very easy process. Thank you!

Very helpful and patient sales rep. Showed us many options and explained all the differences. Got us half off the price for an item as well!

There were complications getting my credit taken care of but Justin and Mark got it figured it.

Very polite & prompt service. Sales rep-Moe listened to what I was wanting and showed me what I was wanting. I would recommend the Tyler store to any who ask for furniture shopping.

Purchased a couch and recliner and had Amy helping us. She was awesome and made us want to go back and buy more furniture.

Everything was awesome, no pressure salesman, quick paperwork, very pleasant experience. Will definitely go there for all of my furniture needs.

I purchased a table and four chairs from Ashley in Tyler Tx in March of this year. Braylon was very helpful with all my questions, etc. (except I think the protection plan is a scam) I was very satisfied until I noticed two of the chairs weren’t level. So I contacted Braylon and he referred me to a third party and a guy came out and put pads under the legs. We wanted to exchange the chairs and the third party said no. So I called Braylon to see what our options were. I left him FOUR messages and he ghosted me! I called the store and spoke to manager Holly and she said Braylon was wrong to do that and she would check on it and call me back. She never called me back. I will never shop at Ashley again. They’re good apparently until you have a problem.

We went to buy a sofa and loveseat. Very nice experience. They were not pushy at all and it was a quick smooth process. Will def be back.

THIS PLACE IS HORRIBLE‼️ If I could give a zero start review I would. I went to the store to order a table and they made a mistake and ordered me the wrong one i called immediately and told them i wanted to return that table because it was not the one i had ordered, they told me they will call me back, they never did so I went to the store and they said they couldn’t do nothing at all until the manager was back, she returned after a week and she had a very horrible attitude for no reason! I asked if I could please exchange the table or do something about it because they sent me the wrong one she refused and said did you called the return number I said nobody told me about that, I called the store and they just told me to wait for the manager she said well we are just going to have to wait for corporate and see if they approve it, I called the next day and they said no we don’t accept returns!!! Are you kidding me?!? Where in the store says no returns??? And they ordered me the wrong item NEVER BUYING HERE IN MY LIFE!!!!!!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

We have gone to this store twice this month for living room furniture and a mattress. Amy is a Rockstar and makes a very mundane task fun.

Mo was great and made the entire process of buying a couch very easy and he explained everything very well!

They were all friendly and curious

I had an amazing experience as a first time mattress buyer at Ashley Furniture in Tyler. Mark Westenmeyer took amazing care of us. He worked with us all the way through the entire process. We were nervous going into it, but with Mark, we felt we were in the hands of a true professional. 10/10.

(Translated by Google) Very good service, I found what I needed!!! And the customer service was fantastic!!! (Original) Muy buen servicio, encontré lo que necesitaba!!! Y la atención al cliente fue fantástico!!!

Mike was amazing. He was very helpful and informative on the showroom. He did not hover and allowed us look and talk but was within reach when we had a question. He was friendly and helped us find exactly what we wanted. By far one of the most enjoyable hassle free furniture shopping experiences we have ever had.

Great service in the store which I give 5 stars, BUT the service setting up the delivery time is horrible. They never get in contact with you even when specifically asking the bot to and there is a way to get in touch with a non-bot but they never reached out to me.

Amy was super nice and super helpful. She lead us in the right direction and gave the best advice. If we had any questions she knew the answers. It was very nice! Thank you Amy!

The service was excellent. The sales professional, Nick LeVrier was very knowledgeable and patient while I tried to make up my mind.

Great fast & friendly service

My second visit there it was wonderful Got what I needed Unlike Sunday afternoon when I stopped in And the lady was almost rude.if I have to deal with her again I will not go back! Today I went in and a different lady helped me her name is Amy was a pleasure working with her. I will be back when I need something else.if you are looking for something just ask for Amy you will not be disappointed

Mike was great. He was very professional & helpful.

Dana Sue was a Rockstar at the Tyler TX location. This is our second purchase from her. She provided us with excellent service!

The salesman was awesome.

Braylon Russell was a phenomenal salesman to myself and husband. He didn’t pressure us which was a plus and he was just very professional. He was a great communicator with us and that is a virtue to me because I’m an educator. And the store was very organized and clean.

Wonderful experience. Our sales lady Donna Davis was very helpful and never tried to hurry us or push the sale letting us make up our own minds. She explained all the features and explained the extended warranty. When we go back we will ask for Donna. Sweet lady.

Thank you John! Made our experience with y’all super easy! Can’t wait to get our new living room set.

Justin was a nice guy, no pressure, helpful salesman.

Amy Mooney was awesome! She did a great job for us and I would recommend Ashley Furniture and Amy to everyone!

We were very pleased with the service. Amy was very helpful and knowledgeable of the sofa, love seat, and recliner we purchased. She went beyond trying to please us. I would definitely recommend that anyone looking for good American made furniture to shop at Ashley’s in Tyler Tx.

(Translated by Google) Excellent service, my husband and I had an unbeatable experience, the sellers were very friendly and patient. (Original) Excelente servicio, mi esposo y yo tuvimos una inmejorable experiencia, los vendedores muy amables y pacientes.

John was amazing so helpful I just love my kitchen table thanks again so much 🥰🥰🥰🥰

Great experience shopping for furniture in store. Mo was awesome, extremely polite and professional, will definitely be back

Great customer service. Explain everything thoroughly. Would recommend to anyone.

Justin was our sales person. He could not have been more helpful, knowledgeable or kind. I appreciated that the product advertised on line was in stock and available for deliivery. I have used Ashley furniture in the past and was not disappointed. I will return for future purchases.

Let me preface by stating that Ashley Furniture is not where we normally buy our furniture. That said the pieces we purchased worked for our needs and most importantly the price was astoundingly good!. Second only to the buying experience afforded us by “Mo” we felt no pressure, he was to the point, informed, knowledgeable and willing to find out anything if he didn’t know already. Normally I hate going into furniture stores dues to the business model.. sales people trying to make a sale and not come across as irritating or pushy, I feel for them, tough job. Again, I cannot speak for the other stores, their back office staff or any other parameter therein. I can say if you should venture into Ashley furniture in Tyler, seek his services out, you will not regret it.

Donna is always helpful and so nice us everytime we come in. Not a bad place to shop.

Amy Mooney took such great care of us! We told her our budget and she showed us multiple items within our budget in less than 15 minutes. She didn’t hover or make us feel pressured to buy a more expensive item and listened to our feedback. Amy was professional, helpful, and considerate. We will be using Ashley Furniture for our next furniture purchase and we had a great experience!

Justin was knowledge and efficient! He worked with me over the phone, since I'm out of town, to get my mother taken care of!

The customer service at Ashley Furniture Store was great. Amy was very nice, helpful and knowledgeable. Moe was also helpful and nice. I had a good experience. I highly recommend Ashley Store.

Amy was AMAZING. I will 100% be back for more furniture just because she was that awesome to work with. She was so helpful, friendly and all around excellent to work with! She made this process so easy and fast! Very happy with my purchase and the help she gave me!

Having bought furniture countless times in my life I can honestly say this was my best experience. The Sellsman John really went out of his way to make the buying experience delightful and walked away knowing i got a good product at a good price.

Amy is awesome. Second time she has helped us purchase something. And she is not pushy at all. Would recommend using her for all ur Ashley purchases.

Good communication throughout the process

Amy was wonderful

Angela made our shopping experience very pleasant. We were very satisfied with the whole process. Looking forward to getting our new couch tomorrow.

Mark was quite helpful without being intrusive. He was knowledgeable about the different furniture collections and fabrics. There was a beautiful and wide assortment of furniture on display.

I had a great experience today at Ashley Homestore in Tyler Tx. We received great customer service from Angela today and answered all my questions. She showed me all the sectionals they had. Can’t wait to receive my new living room sectional and ottoman. I have purchased all my furniture from Ashley’s and I love everything I have purchased and last a long time.

John Hart and Mark were awesome. They went all out to make it worth my while to do business there. I will definitely make them my first choice if I ever need furniture again. Thanks for everything guys !!!!

Helpful associates

I had a great afternoon shopping at the Ashley’s store in Tyler,Tx. My Furniture Specialist was Donna Davis and she was fantastic at showing me everything I was interested in. I decided to furnish three rooms of my house, and I can’t wait until it is delivered to me! Thank you Ashley’s Furniture and thank you Donna Davis!

My experience in purchasing a sleeper sofa from Ashley in Tyler was awesome! I stopped in the first time and spoke with Braylon Russell. He was kind, friendly and very professional. He answered all my questions, gave good suggestions and was very helpful and there was no pressure to buy. I received good customer service and that is why I returned, I could have just as easily ordered on line. However, there is nothing like good old fashioned, face to face customer service and that is why I returned a couple weeks later to purchase. I was again greeted with a smile and Braylon remembered our interaction and was quick and efficient in getting what I wanted at the right price and even acknowledged my veteran status. He explained everything very thoroughly and I am looking forward to the arrival of our new sofa bed. I would highly recommend this Ashley Store and Braylon!

Unbelievable quality & service. Angela was especially helpful!! Absolutely beautiful showroom! There is No comparison ! You will see No cheap particle board! But you will see quality for price. Angela helped us stay with the budget with durable Long lasting furniture. I also bought the most beautiful bedspread I’ve ever seen. Love this place.! Luxurious, affordable furnishings from unusual lamps , Gorgeous bedding and sturdy, solid furniture with elegance and style. Thank you Ashley furniture..Cecile Craft

Ask for Mo. He was extremely knowledgeable! He was very helpful making buying furniture a pleasure!

Salesperson worked with us until we found what we were looking for.

My visit at Ashley furniture was great. Being a first time customer and the assistance of Donna Sue and her experience and knowledge made shopping easy.

I just recently had an amazing young woman Angela who helped with substituting furniture I had chosen which was no longer in stock. She was wonderful with solving all my many problems today. Thank you Angela for all that you do. You deserve a raise. One Happy Customer Belyndia Floyd

We were in the market for a new dining room table and chairs. The Tyler Ashley store had a great selection of dining room tables, as well as other furniture for your house. Our salesperson, Amy Mooney was awesome. She showed us several tables, and also made several suggestions to make sure that we found exactly what we were looking for. If you’re in the market for new furniture, head down to Ashley furniture, and be sure to ask for Amy. We were very satisfied with the price and whole process of purchasing our new dining room table and chairs.

Nick the sales representative was totally awesome. Followed by Holly the manager. They were both helpful all the way through the process. Ask for Nick and Holly by name for stupendous service!

Nick was very helpful and we found the perfect bed for our new home!

things went smooth and mr. russell was great

Mrs Amy make my day she help me to found my coach I want!! I’m so happy buy my stuff in Ashley always got good sales!! 😃

Great experience with perfect help! We were very pleased and impressed!

This was the easiest purchase i think I’ve ever made! The staff were kind, and their service was top notch. I will be going back!

Braylen did a fantastic job helping us pick our new Tempur Pedic mattress today! He gave us a great deal and made sure we were set up for free delivery! Thanks Braylen!!

The rep at Ashley's furniture was awesome didn't try be that annoying sale man nice guy his name is Nick he was all about what I wanted and not trying to up sale me I am ery pleased with the services I would buy from them again

I’m a bit upset your office rescheduled delivery to Saturday instead of tomorrow! If out of town deliveries are only scheduled on Saturdays why aren’t your sales team informed? Geretha Zea

Angela was very professional, knowledgeable, helpful , and friendly ! She was near if I needed her but not pushy!

Amy helped me find everything that I wanted and in the price range that I wanted.

We were very pleased with everything. We went in about 15 minutes before close just to look real quick. John stayed until 10 pm and got us a great price on a bedroom set. Great service and product. Highly recommend.

We had a great experience looking for our new couch! Nick was so patient with us as we came in 3 separate times to measure & re-measure & think over exactly what we wanted. We are looking forward to having it delivered!

I received great service at Ashley’s. Was greeted upon arrival and was helped by a gentleman name Mo! He was awesome. He wasn’t pushy at all. He gave us space to shop and if and when we needed him he was available. He made my purchase experience a great one.

It was wonderful. Amy was terrific . I will be back because of her and your beautiful things.

Mr. Mike is definetly one of a kind. Enjoyed every bit of my experience because of him.

Excellent sales lady. Very helpful.

Awesome easy shopping experience. Found exactly what I wanted.

Sales Associate Amy was Fantastic to work with - made our shopping experience, very enjoyable, and exceeded our expectations

Angela was incredibly helpful, friendly and professional. Great selection available for quick delivery.

I am beyond happy with the service Amy provided me and my husband. We went in thinking we would only be able to get a couch and left with our dream furniture with the price we wanted! Definitely will recommend our friends and family to the Tyler location! Thanks Amy ❤️

Very informative, took time to listen and truly assisted us in finding what we needed.

My experience was very good, Mike Campbell was easy to work with. He was sure to have everything lined up and ready to process.

Great experience and conversation with Donna Sue. She made our experience smooth sailing plus she was very informative. I would recommend her to anyone that walks through the door of Ashley’s Furniture!!! Thank you guys so much.

We just bought living room furniture. We were greeted by Justin. He welcomed us and let us browse around looking at all that was available. He checked on is just to see if we had questions. We never felt pressured to buy anything. He helped us with our questions as well as look for end tables that would go with the couches. He helped us see if the recliner would go with the couches. Another associate from the mattress department even joined in on our search for end tables. Even though we didn’t find the tables we bought the couches and recliner at a great price. We can’t wait for our furniture to be delivered. Thank you Justin.

Awesome experience & great service

Donna was very professional and helpful, and on her birthday, no less!

Great selection of what we were looking for, and great prices too. Our salesman, Mo, was very patient and accommodating. I don't remember the store managers name, but she was very helpful as well. Would highly recommend Ashley Furniture...ask for Mo!

It was great...no high pressure sales. Amy was super helpful...answered my questions, and was great overall. Would definitely tell others about my experience..

The salesman was awesome, i would highly recommend this star,they will go out of their way to help you

Amy was extremely helpful and took amazing care of us. The whole process of looking around the store to purchasing went smoothly. The furniture and rug we bought are great quality and look great.

I had great help from Amy!

Mo was great!!! Thanks for the help!!!

Angela is helpful and pleasant. She answered all our questions and worked with us in making our purchase happen.

Sales Associate Amy Mooney was so helpful from the minute we walked in the door. Very knowledgeable and accommodating. We purchased a bedroom suite from her and will ask for her again on any future purchases.

Great experience!

Mo was awesome. Not pushy! Very helpful and patient

Mo was a great salesman and was very patient. We were unsure about the sectional we wanted and he helped us out with honest reviews and opinions!

It was very easy and simple. Helped going in and discussing what I need. Very helpful.

I came in with a lot of questions, Angela Donahue was absolutely amazing. She explained all options very clearly. Made me feel very welcomed and taken care of. Purchased a cap king bedroom set and dinning room set. Highly recommend this location and ask for Angela.

Nick was fabulous, very patient and fun. He helped to make our experience the best possible.

Moe was an amazing help with helping me order my new living room set. He made it painless as possible. We will definitely be back.

Efficient with my time. Amy helped me find exactly what I was looking for

Our sales associate was super knowledgeable & very friendly. No pressure & spent lots of time with us.

Angela was great! She greeted us as soon as we walked in the door and pointed us in the direction we needed but then gave us space to shop and make a decision on our purchase with no pressure would recommend her 10/10.

Great people, very helpful.

Great staff. Amy worked with us and solved an issue we had with another store and saved us money. Should have gone here first

Great experience, Amy was awesome!!

Felt at home and welcoming from Angela Donahue!!!

Great selection and staff!

They delivered my couch upside down without legs.

Attitude and knowledge of sales lady was great ! We shopped around but the choices were much better at Ashley's. Will shop there in the future.

Amy Mooney was fantastic! She was very patient, listened to what we were thinking and made very good suggestions!

Awesome people, very helpful

Sales rep was very nice and extremely helpful looking forward to my furniture arrival

Amy was very informative and helped us pick out the perfect living room furniture. We will definitely be back.

Helpful. Pleasant atmosphere A pleasure to shop there. No pressure

Sales person was excellent! We found exactly what we wanted and a for a reasonable price!

I always find what I need at Ashley’s. Robert Garvin gives us top notch customer service.

Working with Amy, at the Tyler location, was awesome. She was personable but gave me time to browse without being pushy. I’m very happy with the service at Ashley Furniture in Tyler, TX.

Donna was a very professional sales lady very patient and answered all my questions would use her again

I spoke with Mike at the Tyler location and his service was above my expectations. He found the furniture that I was searching for and scheduled the delivery. He called back multiple times to assist me and answer questions. Mike is a real asset in your sales force.

Super helpful and not pushy!

Donna was so helpful and helped us find the right piece of furniture for our home!

Service was excellent; staff friendly and professional.

Purchased a couch a year ago and purchased the protection plan. They tell you it will cover damage for 5 years and all you need to do is call and get your item replaced. I had to call the warranty and they have denied my claim and now have to live with a damaged product that I can't sit on anymore. Called the store to discuss dissatisfaction and they say they have a 1 year warranty after purchase and then it is on the warranty company. We'll I am 10 days past the 1 year and denied by company when I payed over $500 for plan. Now I have an unusable couch that no one cares about because it isn't their problem.

Everyone was knowledgeable, spoke with kindness. We laughed, it was a very comfortable relaxing experience.It was also quick to pay, sign and leave. Can't wait for my furniture to arrive

Great Service

Justin was a pleasure to deal with....... we would definitely go back again.

I was greeted and helped with what I was looking for as soon as I walked. Very professional and friendly staff. I will ALWAYS shop Ashley's.

When I first walked into the store, there were several employees standing at the front. I walked up to the older lady in the red shirt to ask about a particular bed. I told her that I had seen the bed at another location and that I looked it up online. She stated, “The internet doesn’t know what we have in the store.” When she could not find the bed online she told me that they did not sell the item. Therefore, I ended up walking around the store to see if I could find it myself because she did not seem like she wanted to assist me. As I was walking around, Mark came up to me and asked if he could help me find anything. He went above and beyond to help me purchase the furniture that I was looking for. Because of his excellent customer service I am leaving 4 stars. I would have left 5 stars, but I do not think that the manager should have to stop what they are doing to assist customers when there were atleast 3 employees standing around not doing anything.

We've bought at this store before - both times overall great experience - clean organized business - we looked at other stores product - this store had what we liked and delivery time worked out.

First time buyers. Wonderful help and friendly people!!

Amy,was great worked to make sure I purchased what I needed THANKS

My husband and I went to Ashley to buy a king mattress and box spring set and a bed frame. As soon as we walked in, Donna came right over and asked how she could help. We looked at mattresses and she answered the questions we had. We bought everything we came for and we enjoyed talking to Donna. Everything will be delivered exactly when we hoped it would.

Amy at Ashley Furniture was great. I knew what I needed and was in and out in no time - with exactly what I needed for a great price!

Great service from this store everytime I go there!! Ask for Mo, he's the best!!

Great customer interaction and wonderful service. Very nice furniture throughout! Thanks for my new Living Room set.

Amy was a pleasure to work with!

The sales group were great but had issues with the delivery

Donna was fantastic. Great selection. Great pricing. Will use again for future needs.

Love that place and really like their furnitures. Glad I being member with Ashley’s since first time I purchased my bedroom set.

Every step of the experience has been a pleasure! Everyone was very courteous and friendly. Justin did a phenomenal job helping us get our beautiful new couch! From picking it out, to getting us through the paperwork and payment. Also, Ashley Furniture does price match!! I believe the communication both in person and electronically made me feel like I was a valued customer!! As if I was the sole customer for the month.. although that’s not the case haha 😂 I’m extremely satisfied with the experience and would give 10 stars if I could! Our delivery driver Marshal and his coworker were very polite and did a great job setting up our new couch! It is truly stunning!!!!

I’m giving 5 stars to the gentleman that helped us. I believe his name was Morgan and he did GREAT! He was not pushy, did his best to get us the best deal (which was better than we expected) and was friendly and knowledgeable. Great service!

Morgan helped us and he was terrific!! He was so helpful and pleasant! Make sure you ask for him. You won’t be disappointed!

Jimmy had lots patience with us, kept showing us things and answering all our questions.

Great experience and staff

We attempted to purchase a sectional with the Longview store and were met with terrible customer service. We contacted the Tyler store and Mike was amazing, he got us the sofa we wanted and for a great price! Would 100% recommend!

Went to Ashley's for several rooms of furniture and greeted at the door by Mike Campbell. Mike has a great personality. He is knowledgeable & easy to work with through this process. Hoping everything is perfect when furniture delivers on Friday!

It's friendly and nice

The salesman was friendly and very helpful helping us place our order and get a great deal.

Mark was very helpful in helping me choose a mattress and base! He was very patient with my numerous questions and concerns!

Donna Sue, our sales associate, was super helpful and not pushy at all. Her product knowledge helped us make a more informed decision regarding which type of reclining sofa we wanted to purchase. The purchase process was quick and easy. We have received timely text messages today regarding scheduled delivery. It is nice to plan without any surprises. I loved being able to track the delivery truck and when they would arrive. The two guys who delivered the sofa were very nice and professional.

Easiest mattress purchase ever with a very knowledgeable salesperson who helped me pick the perfect one for me! Thank you Amy!

Quick and easy sales guys.

Staff was very friendly and helpful and was able to find great financing options!

Robert was great!

Was greeted with friendliness! Mo was very helpful and patient with me picking out my furniture! No pushy at all! I highly recommend going to see Mo in Tyler for your next furniture purchase!

Moe was very helpful and nice.

The associate Amy Mooney that helped me was fantastic! She was friendly, knowledgable and extremely helpful. Once I decided whi wanted she had the sale completed very quick. Couldn't have asked for a better experience. I will be back!

Always super helpful in finding what we need!

Extremely satisfied

Service was outstanding from the very beginning. Our salesman Nick at the location on South Broadway in Tyler tx, was over the top not only professional but personable and made the whole buying experience worth every second. Please don’t ever lose him and I hope he never loses his customer service because that’s who everyone should learn from. Then on top of that the delivery and installation crew were so friendly fast and did a fantastic job. They were in and out in 15 minutes or less and we had a whole new bedroom set! Thank you again for the great service we won’t be buying from anywhere else.

Amy was a FANTASTIC person to work with on pricing of our two sofas and coffee table. She is a huge asset to this company and I hope everyone who goes to the Tyler,TX location gets the privilege of working with her!

Sales person was great. Save me a lot of money. Got what I wanted at a great price.

Sales Team was great!!!

Everyone was very amicable in our dealings with them .

I worked with Donna today, she helped me purchase a mattress, pillows, and accessories. She was absolutely wonderful, patient and helpful.

I purchased a mattress and the gentleman that assisted me was very knowledgeable and professional.

Salesperson was great. Not pushy but was there to assist me. She was very patient with me.

Holly and Justin were the absolute BEST!!!

Mike and Hollie were awesome to work with! Took good care of us and they were very friendly.

We had an amazing sales rep, that went above and beyond to help us find the right mattress. We also have gotten a couch and recliner from Ashley’s and are very pleased overall!!

We came in to find some furniture for our new therapist's office and Nick was amazing! We told him our ideas and he led us directly to the perfect set. He was very friendly and found us the best deal for our budget.

Bought a couple of dressers. Think one of the sales people was new,he kept messing up our order. But it all got done right & then some.Overall it was all good. Items was delivered,one of them had corner broke off. But called & they r going to replace it..Love our dressers,well made.Definently will buy from them again.

I love it everything is perfect

Donna was fantastic!

Salesman Morgan Towell was super nice and very helpful in our purchase.

On October 11, 2023 we were Looking for a specific table/cabinet. Sales associate was patient and showed us several units and just as we were ready to call the battle, we found one that should work very well. We ordered it and paid for it and asked if they could hold it and was told no problem. Called to have delivered only to be told they inadvertently sold ours and would have to order another one. That took several weeks. Was called regarding delivery and were then informed that this one was now damaged and they would need to order another one and it would be several weeks. This same unit was now on sale for hundreds less and included the fau fire-place heating unit for their Presidents day sale. They did not even offer to match that price but said ours was now available. Our unit was delivered finally on Tuesday, March 19th, 2024. More than 5 months later. Needless to say, regardless of any price savings or promises made, I will NEVER refer anyone to Ashley for anything.

Great experience!

Easy shopping. Really liked that no one was constantly over your shoulder. Ordering was easy with delivery. Friendly people and nice atmosphere.

Donna Sue is always amazing and never disappoints! She was able to pretty closely match a discontinued set with something really close and is just always a fun person to deal with! Thank you for still being there!!

Courteous, knowledgeable salesman showed me options to my questions and was never trying to force me to make a decision.

Nick was very helpful in getting prices for a couple of things. After deciding, checking out was very quick and efficient.

Amy was great and patient. We love Ashley Furniture, we’re repeat customers.

Good experience.

There are two things I would like to brag on. First one being Ms. Donna Sue. Ms Donna was everything you want to see in a sales rep. She’s knowledgeable, professional, and friendly. Despite having a broken toe she walked me through the process of selecting the perfect recliner. 5 stars for Ms. Donna. Secondly, my recliner is perfect! Great price and comfortable.

Friendly service!

Consistently great service over the years.

Large selection to choose from. Friendly and helpful sales associate.

Nick was great!! Ask for him when you come in. Definitely got me the right pillow needed and helped with our mattress choices.

Allowed to shop freely, no pressure. The salesman was kind and professional.

Robert was awesome! He was very knowledgable and answered all of my questions. I got a great deal and I can’t wait for my beautiful sofa to be delivered. Very satisfied.

DO NOT BUY FROM ASHLEY!!!Several days ago, we went to Ashley Furniture in Longview and paid 936.34 for a recliner.First, the sales staff at the store were indifferent. We said that we wanted a leather manual recliner. The salesman, ROB MARIS, seemed befuddled and then said that he "didn't think" they had a leather manual recliner. We then looked for ourselves with no assistance from the sales staff and a manual leather recliner on the floor.We then paid in full for the recliner - plus $99 for "WHITEGLOVE PREMIUM HOME DELIVERY."It was to be delivered today and we lost a day's pay to stay home for the delivery - but then we got notified that the delivery driver could not find our house, so he just skipped our delivery.We tried to call the Longview store, but it seems that customers cannot call and talk to anyone at the store. Instead, we were subjected to several options on the phone, which eventually connected with some "Customer Service" person who was apparently in the Philippines or some other Asian country. When we asked how we could talk to the Longview store directly, she hung up on us!Tomorrow, we are going to the Longview store and demand a refund. We will purchase from Haverty's which is what we should have done in the first place!BUYER BEWARE! DO NOT DO BUSINESS WITH ASHLEY FURNITURE/ASHLEY HOME CENTERS!

Friendly staff, great service, and quality furniture.

Found exactly what we were looking for and our sales rep was amazing. He made it quick and gave all the information needed plus more.

Quick, easy and pleased with results

Hollie was amazing! She even helped by sending pictures for options when I got home. I am adding to the review because I also got help from Amy on this house. She truly went above and beyond. She’s got a gift for listening and then finding what you didn’t even know you wanted. 😊

Customer service was spectacular.

Twice I've shopped here in the past few years, once an entire bedroom set and this time a loveseat. Both times they delivered regardless of the difficulties involved in my unique & tiny home. That being said both times they had in stock the exact items I was looking for. Salesman was very knowledgeable and helpful. Will shop here in the future.

Donna Davis is the best!

Great sale and great product and service Mo is very good

Very pleasant salesman !!

A very courteous, knowledgeable, and professional salesperson. An enjoyable experience!!!

Great salesman, Justin Thompson. Courteous, knowledgeable, will ask for him when we need something else

Donna was our furnishing specialist and she was great!

Loved that no one constantly bothered me while I chose my furniture. Amy was quick and efficient during my checkout. Always a great experience at the Tyler store.

The salesman Justin was great to work with, he did everything he could to save us some $$. I highly recommend that you ask for him.

We knew what we wanted. Salesman was friendly and very helpful.

Friendly employees. Mike helped us and gave us a great deal on the furniture we bought. Quick and painless experience!

Amy was amazing. Very helpful and made the whole process a breeze.

Amy was very professional and made my purchase so easy! Great experience with Ashley Furniture!

Mo was outstanding. He’s been very patient and extremely helpful. One of our best furniture-buying experiences in awhile!!

Love the selection and the people. Justin Thomison was very nice, very informative, and very helpful. Can't wait for our new furniture to be delivered. Thanks for making it such an awesome experience .

Amy was a great and helped us get exactly what we wanted. Thank you!

We love Ashley. The only place we shop for furniture. Great prices and products. And even better is the customer service. Justin was very nice and helpful. Top notch. That's why we only shop at Ashley.

Justin was very friendly and knowledgeable.

Went in today looking for a new couch Amy helped us and was phenomenal. She helped me buy a couch that would work for my family and still have that elegant look I wanted. She was very knowledgeable about her inventory and what would hold up to my crazy household of kids and dogs. I have never bought a couch as easy as I did with Amy. We will definitely be back for more.

Donna was extremely helpful. She just needs a faster computer. The transaction took too long.

Wide variety, good quality furniture. Some built for large homes. Friendly, very helpful employees. Wide variety.

Customer service sucks.. not friendly, there are one or 2 that knows how to make a customer feel welcomed but the rest including Managers are rude.

Andrew was very helpful and personable! Thank you to the team at Ashley for helping us pick out the right mattress for our family!

Wonderful experience. Everything was explained in detail. I liked that there were multiple financing options. Quality of the bedroom suite I choose was well built. Ro top it of I worked with a fantastic sales person. I will be returning.

Great customer service from Robert, very helpful guy!

Justin was very knowledgeable about the merchandise. He was also very patient and helpful as I tried to decide on tables and lamps to purchase to go with the loving room set I was purchasing. He made the entire process stress free and enjoyable. I will definitely return to Ashley for future furniture needs.

Went in for some furniture for the studio apartment. Amy helped us find the perfect sofa sleeper and bench style table. Great experience.

Price

Great selection, finance plan and great sales team. Andrew Cole was the best. Made the buying process easy. Very knowledgeable about products. I’ll buy from him again!

The folks at Ashley Furniture made us feel at ease with our decision making. Amy was patient and extremely knowledgeable.

My salesman was Robert, and he did an awesome job. Although I was on another phone, he still had time and took time to work with me. Without rushing.

Great

Staff was great to work with. Very knowledgeable about the chairs we were interested in and gave us time and space to talk about our needs. Robert and David both did a great job and ensured our purchase went smoothly. Looking forward to future visits and purchases from the Tyler Location.

We were acknowledged right as we walked in, he made sure if we needed any help he would be on stand by. Andrew was very nice and approachable.

Justin was great in helping me find exactly what I wanted! And getting the full delivery is a must!! Will be back for sure!

Andrew was the best! He was more then helpful. I will be going back to Ashley store because of him. They also have a great collection of furniture.

Oh my goodness! This store has very nice furniture everything we need for the house.

Great salesman cuz he left me alone. No pressure. Then very helpful!

Andrew was very helpful and patient as I decided what I wanted

All of the associates were very attentive and patient. We asked a lot of questions and never felt pressured. Great shopping and buying experience.

Very friendly, patient and attentive. Moe was very helpful and professional. Thank you!

Tyler, Ashley’s was great to do business with

Casey was very helpful and my daughter chatted with another representative that gave us great insight for the area. Very helpful as we are new to Texas.

An amazing experience..no hassles just wanted to thank Casey Duck for a hassle free experience

We are so grateful and proud of the new beautiful furniture me and my family got. And thanks to Mr. Robert for his patiences and understanding of us not knowing what to get, but he was so helpful. Definitely will come back when o need more furniture!

Very helpful and gave honest answers with all questions we had.

Our visit to Ashley furniture was very pleasant! Our sales associate ( Amy ) was fun and professional! She helped me with finding a kitchen table and also helped me with purchasing a new mattress. The store was clean as well! I would definitely come back for furniture purchases!

Donna was very helpful and made the process Wonderful.

Went to Ashley today and was helped by Andrew and Store manager David. They went above and beyond to help my husband and I with an adjustable bed and mattresses. Highly recommend them, our thanks to both of them.

Great customer service and fast attention.

I went into Ashley Furniture today looking for a sectional couch. Within a minute, Micah came and asked me what I was looking for and took me through different ways I could arrange and purchase different couches. I ended up getting a giant love seat and matching couch today. Micah did a great job and was very informative. Extremely happy with Ashley Furniture Store and the employees!!

Always friendly & helpful. I buy all my furniture from them. Good quality.

Very professional experience and I would recommend to anyone Thanks

Great service!

We walked in not expecting to make a purchase. Amy listened to our needs and made what seemed improbable possible. Thank you for truly helping us, our purchase of your bed will truly make a difference in our quality of life.

Fast customer service very,knew what they were selling inside and out we will definitely be coming back

Our sales representative, Mike Campbell, was wonderful. He listened to our needs and found us the perfect furniture.

Casey did an excellent job at making this easiest transaction ever!!

Angela was absolutely wonderful, friendly and knowledgeable. She was so patient with me as I tried to make my mind up. I think I spent more than I intended to.. lol. The store was full of beautiful furniture. I will definitely go back! Thanks Angela Ashley Furniture Tyler, Texas

This Has not been a good experience at all!!! Paid for my furniture all at once. I still haven’t had anyone setup a delivery date. I have spoke with manager, but no delivery person have called.

The experience at the store was very very good. But the next day when we’re trying to ask questions about the furniture and the prices. We have called eight times and have not heard back from the store yet.

Micah sold me a swivel chase chair. Micah had great customer service!!

Amy was our sales person she was fantastic. The only complaint I have is I ordered 2 love seats delivery was doubled to $449.99 to deliver both love seat to my Whitehouse home and set up. Deliver charge is apparently for 1 piece of furniture $249.99. But since I had 2 pieces the charge ballooned to $449.99. That amount was more than I was will to pay. They did reduce my delivery charge to $249.99 for both pieces.

The store has awful delivery service. Not dependable at all. We ordered a power reclining sofa and a reclining chair last week online and they sent an email saying it would be delivered on June 9th. No time window or anything. So two days ago we got rid of our old stuff and only one small sofa for everyone to sit on with me on the floor for 2 days. Today June 9th we heard nothing and nothing has been delivered. We tried calling and couldn't get anyone. At least give a time window and if you can't make it then send an email so people don't waste a perfectly good day waiting for it. It's like getting stood up. It's sux to be ready and no one shows up. Here it is Saturday morning June 10th and still no furniture. Minus 2 stars because of delivery service. If we don't have furniture today by the end of the day it will be Minus 2 more. June 11th and still no furniture. Maybe have a back up plan when everything goes wrong. I can't believe that people hasn't figured out yet that online systems are not always dependable. Having a backup plan is always a good idea. June 12th and still no furniture 😢 June 13th and still no furniture. My husband has already been to the store and has reordered. The point is I still am sitting on the floor! June 14th and still no furniture 😡. June 15th and still no furniture. I emailed the address given in the response and my husband called the store and no response. I don't even think they have put our order in. I am working on my husband going somewhere else but he is insisted on giving them a chance. I will never recommend or do business with Ashley furniture again. If they would just let us know something today or get our stuff here today I would delete this review. I'm done with this store I finally talked my my husband into going somewhere else. I've never had this kind of problem buying furniture before and will never recommend or shop here again.

Friendly, knowledgeable staff.

Beautiful furniture, well placed. Sales team did not pressure me at all. Great prices and a lot found in the clearance section!

Amy was wonderful. The whole experience of shopping for and funding beautiful furniture was pleasant, easy, and no pressure. I highly reccomend Ashley for making a house a home.

Great experience!! I love how attentive they are to customers!

Andrew was top notch salesman.Kind caring not pushy.Nice shopping experience.Gave him a ten.Thanks

I was pleased with the service however I was told that the table was discounted but I paid the price on the internet

Micah went above and beyond to ensure I got the couch I wanted with the payments that were right for my budget. Thank you, Micah! I can't wait for my new couch to arrive!!

Angela was really helpful, friendly, explained everything and gave us a really good deal!

Ms.Amy was amazing with knowledge and being helpful with all parts of the buying experience. Will be doing more business in the future hope it's with my same sales lady !!!!!

It was very good i will b back again

Ashley is now my GO-TO furniture store! Great salesman (Andrew), great furniture and accessories selection, great prices!

We were helped by Amy and she was so amazing! She took great care of us, and really worked with us to find the perfect match for our home. I would definitely come back to her for any of my furniture needs.

Our sales agent, Amy, was so wonderful! Helpful and patient. The inventory at this store is very good. Great overall experience!

Nice furniture helpful staff

Great 👍 customer service Mike was very helpful

Very friendly and helpful.

David in the Tyler Ashley’s office was fantastic. I had an issue with a purchase and he resolved it the same day.

It was fast an easy, and Braylon our salesman ( in Tyler) was great and so helpful.quick and easy and exactly what I wanted to buy…

Good selection and prices. Courteous and timely delivery drivers. Very happy

I purchased a rocker recliner chair on Saturday May 13, it was delivered May 17, today I tried to return chair to ASHLEY due to damage and chair will not lock into recline position. ASHLEY refused to refund my money and will not take chair back. I have spent over 2 hours on the phone with customer service, corporate headquarters and EVERY OFFSHORE representative Ashley Furniture has to offer with zero satisfaction on my end. It appears this company does not care at all about customer satisfaction. Over past 5 years we have bought thousands of dollars worth of furniture from ASHLEY!!! NEVER EVER AGAIN, so help me Todd!I WANT A REFUND...

(Translated by Google) Very good service from the staff. (Original) Muy buen servicio por parte del personal.

Terrible customer service after sale.Recliner broke less than a month after I bought it.They said my cat is too large and Brooke the arms.I do not own a lion.

It was a great experience. Andrew was very helpful & informative. Dave the manager was great also.

In and out and a great deal!

Marcus and Carl were wonderful! They were very friendly and conscientious! I would highly recommend!!

As always Ashley Furniture in Tyler afforded a wonderful experience with highest quality products. Their customer service is truly topnotch and Mo who assisted me was super! Ashley shall continue to be my first choice in buying furniture and accessories.

We were helped by Donna at Ashley’s in Tyler, TX and she was extremely helpful and made sure we got our new furniture covered with their awesome protection plan! The staff was very helpful and accommodating as well. Would highly recommend Donna at Ashley’s for your next furniture purchase.

Accommodating, friendly, professional, patient, and accurate unchanging details concerning price discussed on phone to price of final transaction

Amy was great to work with and the entire transaction was quick and easy

Very knowledgeable and extremely helpful with purchase of a new mattress. Thank you

We purchased a dining table and chairs from the Ashley Furniture store at the Tyler location. Everyone we met was so helpful and the store had a great selection to choose from.

The girl who has approached me was so nice and helpful I am really happy to do a business with Thank you.

Very polite. Professional. Courteous. Knowledgeable ! Loved them all

Absolutely best furniture we've ever had. Love it

Mo was awesome- very patient and willing to work with me. Great experience!

Everything came out good bigger than we expected but love it

Wry quick and easy great service

Ashley Furniture in Tyler Tx was great. Very attentive the made sure I was in love with each piece I picked out. I was most excited to find the right mattress for me. I will be purchasing more in the future.

We’ve made two purchases from Ashley and both experiences were very good. The salesperson and delivery guys were efficient and able to answer all of our questions. Sales were low to no pressure.

Angelo was very helpful and thorough in helping me find a dining room table that would fit my needs.

Andrew was great! Worked hard to get us exactly what we wanted! We had a wonderful experience at Ashley. Super excited to get our new furniture!

Fabulous customer service. Had an ongoing issue with the store in Nacogdoches so went to the Tyler store and they absolutely hooked me up!! Cant wait for the new furniture 😍😍😍

Good customer service order the item I was looking for in quick and processed it thank for your service

Love our Tyler Ashley store. The store is bright, nicely decorated and plenty of items from which to choose. The manager(s), sales staff and office personnel are incredibly accommodating and friendly. My favorites are Donna Sue Davis and Mike Campbell. Been buying furniture for years from those two, and will continue to do so for future purchases.

Extremely helpfull, and knowledgible. Willing to do everything to help me and give me a great deal. Will shop with the Tyler store again in the future!

We're very helpful and nice and price was reasonable.

Amy Mooney was very helpful, she gave us a good deal. She also facilitated the whole process!

Very easy and fast. No pressure but helpful.

The salesman was perfect. He listened and didn’t try to get as much money as he could out of me like the other 3 stores I went into before Ashley’s.

Very enjoyable and satisfying experience. Amy was outstanding!!

Poor communication process and customer service skills were lacking. I had to go 2 weeks in a row to get something resolved on a parts issue.

Great place worked with us to get exactly what we needed.

We had a very good experience shopping at Ashley Furniture again. Our salesman was very kind and professional and was not pushy. Best deal in town.

I was looking for a chair for my desk, but not an office chair. I scored an amazing deal in the clearance room. The employees were friendly but not overbearing at all.

Mo the sales representative was very helpful and attentive to my needs and derected to what I needed.

Highly recommended 👌Go see Casey for any of your furniture needs!

Angela was a great help and I got just what I was looking for.

Micah Reed was very helpful and informative. Micah listened to our wants and needs and directed us to the furniture we were interested in. And after listening to our comments about the styles and colors we found our new living room and dining room furniture. And He got us a great deal on pricing, insurance, and delivery schedule to fit our schedule.

This was the worst experience I have ever had. They reschedule my delivery 5 different times. I will no longer do business with Ashley in tyler all my business will go to Ashley here in longview

My wife and I went to the showroom, so she could actually show me what she found online. Hopefully to get a even better deal. However that could not have been further from the truth. Not only did the employee have to go online to order, but it was not available in the showroom for us to see. The price online was considerably lower, more than $125. With zero shipping cost. We drove 75 miles, to see nothing. The sales person , did what myself or my wife could have done online. Without us wasting half of our day. The savings online, would have been more than $ 240 cause of the cost of shipping. Very disappointed

Thanks for providing a great shopping experience. You made a new customer... and don't worry... I will be a repeat customer! Friendly, knowledgeable and customer service oriented!

Amy was very helpful during our search for a dining room set!

Great customer service!

Over priced.

Amy was very helpful and listened to what we wanted and stayed within our budget.

Before I can tell you about our experience with Ashley Home Store, I must first tell you a little bit about me! I’m sometimes difficult to work with, I have squirrel moments, very analytical, and costumer service is very important to me. I believe customer service and the experience that great employees bring to the table will make or break a business! I also don’t write reviews very often! With that said, 100% ask for AMY MOONEY, when you visit Ashley Home Store in Tyler Tx!!! My wife and I visited just about every furniture store in Tyler and hands down we enjoyed our time the most with Ashley Home Store. We 100% contribute that to Amy’s assistance!! She was very kind, patient, joyful, very professional, and took all the time in the world on several occasions going over products with us. She was very knowledgeable about her products and inventory and was able to answer all of our tedious questions all the way down to warranty coverage!! You could tell that she wasn’t only good at her job but that she enjoys it, which amplified our experience! She took interest in looking at pictures of our home to help us pick out the perfect furniture for the space! We looking forward to working with her in the future!!! - The Mahaffey’s

DONT SHOP HERE!! Horrible. was lied to over the phone. Drove over a hr to get to the store and the guy I spoke w sev times was not there; of course. Wldnt honor their website ad. Said that was a corporate deal and they were a franchise. Then told me they would give me the protection plan half price then they didn’t then said I cldnt pick up Two sofas they had to be delivered another 159.99. They are horrible to work with they will lie just to get you in the store.

Mo was the best. He helped me and my family get what we wanted highly recommended

Rude Sales personnel

Fast, easy, the best service. In, ordered, and out.

Do not be fooled with how nice or heavy the furniture is. It's junk I bought 2 bedroom suites from this location. Besides the fact that the delivery took 6 months to long everything was ok. Then we started noticing that the finish on the bed and night stands were chipping. This was 6 months after the furniture showed up. I call the store and was supposed to have a service rep contact me. They never did. My living room furniture came from havertys. I have not had one single problem out of those pieces. The price of the furniture I bought from Ashley's was about the same as bedroom suites from havertys. Do yourself a favor and buy from a more quality dealer that will back there product.

We purchased two sofas and a leather recliner loveseat on 2/20/23. We scheduled delivery for 03/21/23 and that date was confirmed by the shipping department around 03/08/23. We got a text confirmation for 3/22/23 before 2pm. Today, 3/21/23 we received a text message moving our delivery to 3/24/23 or two weeks later. We removed the old furniture expecting delivery on the 22 which required a change in our schedule for the second time! Now we are told that WE ARE REQUIRED TO CHANGE OUR SCHEDULE AGAIN! I will be canceling our $4,700+ order today and will never do or recommend Ashley furniture!

Have been wanting a Love seat, as I needed a smaller size "sofa" to fit in a special area. Oh, my! They had all kinds, popular colors, and allowed looking time without pressure selling. (Found it interesting the sales people walking around looking constantly at their cell phones. What??) Anyway, Michael E. came over, answered my questions, and we sat on several love seats to get the low down on style, sales price, warranty coverage, and availability. I went home to get specific measurements, and returned with an idea on what would be best. I felt I was treated fair, given good price, and will return if I have other needs. Positive experience!!

Micheal was patient and easy to work with. He answered all of our questions and added more information that really helped us make our decision. He didn’t pressure us and let me change my mind 5 times. Thankful we got to work with him.

This is our second visit to Ashley. I am very happy with the product selection and service. We were able to furnish our entire house without running around to multiple furniture stores. We will definitely be back.

Amy Mooney was amazing! We already knew exactly which dining table we wanted and she had us taken care of in @ 20 minutes. Great customer service, helpful and very nice. We will be returning to Amy for living room furniture very soon.

Angela was incredible. Great smile and easy to deal with, super knowledgeable and patient. Won’t be a mistake to see her

Amy was very helpful! I love the pieces I purchased!

Amy did an awesome job assisting me! I informed her of what I was looking for and she knew exactly what to show me. Walk out with a living room and bedroom set.

Robert Garvin was extremely helpful, the entire process was a breeze!

Great experience at Ashley’s today Mike Cambell did a wonderful job of helping us find a new sectional couch.

Amy was great. She worked with us until we found the right table that we needed. Thank you Amy for being our sales rep. Steve & Lisa Essex

Casey Duck was great. Everyone was pleasant and helpful.

Mike Campbell is great! He helped us find the right mattress for my daughter.

Donna was wonderful to work with! She let us meander and browse at our leisure and gave us our space but she was always right around the corner if we needed her. She also brought up a couple options that kept our budget in mind which was very appreciated. Check out was incredibly easy. We didn’t feel hassled or pressured at all to buy anything but I’m so glad we did :) definitely recommend!

Salesman was very knowledgeable and helped us pick out our furniture quickly. He knew each product and carefully listened to our needs. Great experience!

We had an excellent experience and appreciate the assistance from Amy Mooney

Our furniture was to be delivered early January. On the day of, I reached out because it never arrived for them to tell me I was supposed to check in 2 weeks prior, the first anyone had mentioned that. Then was told the next date for delivery was in 2 weeks, that turned out to be a lie, there were no deliveries that day. Then on the new delivery date(the third delivery date)I was told 9:30-12:30. It’s currently 1:15 while I’m typing this, I had to reach out at 12:30 for an update. They told me they’re running late. Something I should have been told earlier. No number to contact driver but rest assured my number has been added to the notes. I’ve worked for companies that use notes for at home customer service, they never get called because you don’t see the notes until you’re active on that job and headed to it. So if I do get a call, it might be 5 minutes til they’re here. All in all, has been the worst delivery and system I’ve ever experienced. Either they’re lying or they’re just idiots working behind the scenes. Regardless, I won’t ever buy from there again. 0/5 stars. Feels like they’re the suddenlink of furniture stores.

Great service!! Mike was easy to talk to & super nice!!

Super helpful customer service, friendly, informative and easy to work with. Casey helped me tremendously, go see him!

We were looking for a new couch Robert greater us no pressure, ended up with the same couch we had when we lived in California…

I went to the Ashley store in Tyler Tx to purchase a mattress and asked the sales person and the manager on duty about delivery. I explained that I only had Friday afternoons off. If they could guarantee me they would deliver on Friday for me I would make the purchase. The manager called the warehouse manager to make these arrangements. Once I got the guarantee I went ahead and bought the mattress. I was told that the next day someone would call to make arrangements for delivery. When I received that call I was told that they would not honor what the store manager guaranteed. The next day I went back to the store and asked for a refund. The sales guy that was helping (Mo) was very good to me and even tried again to get the warehouse to deliver on a Friday for me with still no luck so we proceeded with the refund. The next day I received another phone call from the warehouse to make arrangements again for delivery. No one knows what is going on between the store and their warehouse. #lost a sale. # lost a customer for life

Our sales rep "Mo" was great!

Great service!

Micah Reed was the Ashley sales rep who helped me with my purchase. The word that I would use to best describe the kind of assistance that Mr. Reed provided would be: "Godsent." While I was very interested in one of the clearance items, I still needed to be completely sure that I was making the right decision. I found Micah to be very genuine and very patient in allowing me to take all the time I needed to check and double check the item. My experience at Ashley was neither rushed nor was there any coercing on the part of Micah. He simply addressed my concerns with honesty and integrity, thus allowing me to make the best decision for myself. I am very grateful for the assistance that Mr Reed provided.

Amy was very friendly and helpful. She didn’t stalk us while we were there.

We were only window shopping, but the quality and selection got us! We shopped until we owned it. The service was great!!

Mike was awesome!! Definitely made the experience worth it! Ashley’s will be the only place I buy my stuff from.

Terrible Customer Service on the phone. Would not reccomend getting anything delivered through them.

Do not buy for here! They will tell you one thing and then then when it shows up wrong they can't help you and they are sorry, but they can't help. I paid over $680 for shipping (which I was not told) on a $5000 order and they forgot a bench on the order that was worth a couple hundred bucks so I called to complain about the missing piece and the shipping and they won't change the shipping and will sell me the bench for $140, but that all they can do! Ridiculously Bad Customer Service. We were a repeat customer too. I will not be going back. You lost a customer over a $200 bench!

I cannot express enough how helpful Amy Mooney was!! She was an excellent person to work with and really listened to our needs. She made this the most easy and memorable buying experience! YAY- we own our own furniture now :)))

Amy Moore made my purchase so easy and I’m not much of a shopper. I highly recommend Ashley and Amy Moore, at least at this point.

Great experience shopping and quick delivery. Love our new sectional!

Micah was extremely helpful, friendly and we left very happy about our purchase and all he did for us.

Excellent Customer Service

Amy is knowledgeable, personable and patient. We will definitely be back next time we need something.

Justin was awesome in helping us with our furniture order. We are very happy with the customer service he provided.

DEFINITELY RECOMMEND!!!!! Amy and David both were so kind and helpful! Definitely helped us find the PERFECT couch

Casey is wonderful to work with at Ashley. I’ve purchased several items, and the quality is excellent!

Good customer service and product.

Enjoy doing business w Ashley Homestore Furniture in Tyler, Tx. All of the furnishing specialists and office staff do a great job! I recommend Justin for all your furniture needs!

Great service. They never get impatient as you want to look at everything and change your mind a million times. They treat you like a friend.

We bought a dining set online. Unfortunately, the chairs didn't work for me. Ashley allowed us to donate them to a local charity rather then taking them apart and paying return shipping!!

I hope this review will let other people know to research this specific Ashley's before going there, We had an awesome experience with an Ashley's in the past not so this time. 1st of all, they are not affiliated with Ashley's national corporate office. 2nd we spent hours there picking out our furniture and as we were leaving the store were told our furniture was 3 to 5 weeks out. Then they brought An armless chair that did not match ,when they finally got it here 2 months later, They damaged my wife's brand new floor. and try to put it off on the delivery company instead of taking responsibility. Quick summary, they totally mislead you, their customer service is terrible, I was so fed up I told my wife to go to the store and just return the couches, they told her we signed a no return policy so watch every little thing you initial. if you want them to bring you a damaged piece of furniture and refurbish it in your house right in front of you instead of bringing you a new piece of furniture.. that's what you'll get, And their corporate office for this store is a joke. Please just be aware of who you're doing business with.. I could go on and on about Ashley's in Tyler Tx, but I'll just say this.. we will never use them again.. Ps I wish I was more computer literate, I would leave pictures of the armless chair they 1st brought and the damage to my wife's floor.. God-bless and everyone be aware Sincerely; William Porter extremely disappointed customer.

Amy is fantastic, appreciated that I knew exactly what I wanted and went above and beyond just an hour before closing time. Definitely recommend seeking her out!

Angela was very nice highly recommended going to see her.

Please save yourself time and money and NEVER buy anything from here. you will 9/10 times NEVER get your stuff. There are so many other furniture places in Tyler that would love to value your business. Ashleys is not it.

Went in, got exactly what I was there for and was assured the best price.

Easy to shop and painless transaction. Good crew to work with.

The Ashley Store in Tyler will now be my go-to store. Mo was a lot of help, got us taken care of quickly and painlessly. Great experience.

The husband and I came in looking for a love seat recliner for our camper and Justin Thomason was very kind and did not push us on a decision and let us look around on our own without him hovering! I have had times where I go in and leave due to the sales rep being too pushy! We will definetly go back to him for our future needs!

Casey Duck greeted us promptly on our arrival. He was helpful and knowledgeable. The staff was polite and friendly. The store was clean and attractive.

Mike was great to work with very Friendly and professional. We Love the furniture we picked out and are really looking forward to getting it in our new Home!

Donna Sue gave us excellent treatment! She was patient, kind and knowledgeable. We received first class assistance with choosing our furniture and fixtures.

Very attentive with out stalking. They made sure we knew they were available to answer any questions but allowed the freedom and privacy to openly discuss our choices, options and decisions. Great quality and variety of styles, colors and financing options. Will definitely be returning for future furniture needs.

The employee was so helpful and nice I will definitely shop here again

Great deal on a beautiful dresser. I appreciated them welcoming us, but letting us be to look. Morgan was great.

Never buy furniture at this store again

Awesome experience and Jessica was great. Thanks

Micah was amazing and super helpful! I would 100% recommend him!

Our sales rep Justin was super friendly right from the beginning. He introduced himself and asked if we had questions. We never felt pressured and he didn't hover. We really appreciate that. He moved a few pieces around so we could do some color and texture comparisons. We came in with the dimensions of our living room. We were never upsold or anything like that. We found the piece we liked and that was that. Everyone was helpful. The financing part was quick and easy. We were only in the market for a couch, but we were so happy with the experience we bought a bed and mattress as well. We look forward to doing business with Justin and the staff at Ashley Furniture in Tyler again.

Horrible customer service giving me a run around for a month I am trying to order a back for my couch that I got 2 month ago and the the zipper broke all the stuffing came out . And I still haven’t got it this is horrible !

Angela is personable and very knowledgeable about Ashley's furniture. She was very helpful and kept her focus on my needs. I never felt rushed or pressured. Because of Angela's extra steps I plan to use Ashley in my future purchases. Also the Manager was very accommodating on the financing terms. I'm very grateful for the treatment I received today.

They promised me a order by Thanksgiving did not deliver. I cancelled my order and will not be doing business with them again.

Mo was my Salesman and I am so happy that he was!! He was so helpful, courteous, informative, answered all my questions and finalized my beautiful bedroom suite sale!! Cheers to you Mo!

Price was great, salesman applied all available discounts. Delivery was in time a great. Wife very pleased.

Great sales staff, friendly , no pressure , great value , good product.

Customer service was great with Justin. He displayed interest in my requests while offering suggestions to make the process easier. I appreciate the professionalism shown while not being pressured to make a decision. Thank you, Justin & team, for the support!

People were nice up front purchased a recliner and the white glove delivery service under the false explanation that they delivery people would set the chair up where it was supposed to be as well as move the old furniture out to the porch. I made sure of this before the purchase or i could have just got it myself with my truck. While working my pregnant wife informs me they just dropped it in the middle of the living room plugged it in to make sure it worked and left it there! Had to leave work early to move the heavy electric recliner out of the middle of the living room so my 6 month pregnant wife and 3 year old could even see the television again. Spoke with customer service at this location they just said well we will have the manager talk to the salesmen about what is actually included sorry. No refund no partial refund nothing. Hopefully the chair holds up better than the delivery promises.

We bought several thousand dollars of furniture that took 3 weeks to deliver after we were told 1 week. Once all the furniture arrived, we determined in just a few hours that one of the items was too big and called to return it. At this point, we found that since we purchased from the Tyler store instead of on-line, the sale was final and we could not return the item. If we had ordered online, and received the same white-glove delivery, we would have had 30 days to return it. The website does say that some stores are independently owned and may have different return policies. I thought in Texas we had three days to return an item, but I guess we were wrong. I cannot recommend buying from the Ashley furniture store in Tyler if you are not completely sure about the purchase. And even then, it appears you have more options if you have an issue if you use the online store anyway instead of in person. Caveat emptor! Buyer beware! Especially in Tyler, Texas!

We had a very nice sales lady. She was ery helpful and friendly. We bought another dresser, but this time for my daughter's room. Good quality.

alot of inventory courteous sales people

Awesome people Awesome furniture will do more business with them soon.

More furniture options to choose from. The branch manager was receptive to accommodate us initially and found us a sales associate to help us what we wanted. In general it was a good experience to shoo in this store.

I’m happy with the selection and happy with time frame the furniture will be here. Mo was extremely helpful!

Our sales person was Mo, and he was amazing! He didn’t hover when we were trying to pick out furniture, but was always ready to answer any questions! He was very honest and a great person to work with. 10/10

David Whitworth and Angela Donahue both were extremely pleasant to work with today. We are satisfied with the purchase of new living room furnishings and we’re grateful for Angela’s advice and David’s expertise.

Absolute nightmare. I purchased a bedroom and living room set back in July. I was told by my sales person that the entire bedroom set was in stock at the warehouse along with the sofa. The chair and ottoman were going to come in 10 days later. The TV stand and ottoman were to take a month to come in. First delivery, which was suppose to be the entire bedroom set and sofa, showed up without the bed rails and footboard. After I call, I was told the bed rails and footboard was not in stock. Therefore, the box springs and mattress were placed on the floor. The dresser and night stand and damage to the drawers and needed replaced. It took another 3-4 weeks before I would receive the rails and footboard and longer for the replacement dresser and nightstand. The chair and end table arrived on separate deliveries almost a month after I was told. The TV Stand and ottoman were over a month late, which I had to go pick up, because they wanted to charge me another delivery fee for these. I get the ottoman home and unwrap it, only to find it had 2 large scratches in the fabric on top. This piece had to also be replaced. During this whole process, they had contacted me about making a delivery, which I can't remember for what pieces, only to no call no show me. This isn't my first horrible experience with Ashley, but I assure you it will be the last.

A lot of choices and great prices. Mike Campbell worked with us and was super helpful. We have decided that any future purchases of furniture will be made at Ashley.

We new what we wanted. I don't recall the sales reps name. He was nice enough.

Ordered furniture understanding it would be delivered in mid-August which they said it could take a while. The first time it was scheduled for delivery we waited during work hours at our house for their 3 -hr window. They never showed then I called and they said the headboard was damaged so they would need to wait on a new one which is fine. The dispatcher with the delivery team laughed when he said there was nothing that could be done that I would just have to wait. I waited at our house for their three hour window again today and watched a truck drive bu our house then back again. It was raining so I assumed it would be delivered later in the 3-hr window but they didnt call. When I called to ask what happened I was told there was an issue but it would be delivered tomorrow by the delivery team. When I asked to speak to someone with Ashley Furniture they told me to call back into the number and select option 4. The nice customer service rep told me that there was a note that the headboard was busted (issue from the first time) and they would have yo wait to get me an update. I told her the delivery team said it would be delivered tomorrow so it couldnt be the headboard but she said that was all that had been input in the system. I asked for a refund and she said I could call tomorrow to process it so I have been pushed aside for 5 hours now and cant get anyone just to let me cancel and get my money back so I can buy a bed for my kid. It has been 2.5 months and just continued run around.....

Robert Garvin was super easy to deal with, he was helpful and knowledgeable. He made the transaction easy with super low pressure. The store manager David also assisted. Between the both of them, the service was excellent and I would definitely recommend shopping Ashley first.

This has been the absolute worst buying experience of my life. October 2021, my husband and I, was pregnant at the time, went into Ashley’s store to purchase a bedroom suite. The salesman informed us that some of the furniture would be no more than 1-2 to months late arriving. Next month will be an entire year and we still have not received our entire bedroom suite. It has been a complete nightmare! The customer service is absolutely horrible. They hang up the phone in your face and they are very rude! No one will help you at the store. I still have not received a call back. I have 2 nightstands, a mirror, a Chester, and mattress with no headboard, no rails, no sides, and no dresser for the mirror. I did not receive the mattress until January. Again, I was pregnant. Sometime in April, supposedly customer service was trying to call me to renew my contract. I had called them month after month after month with no avail. I was in the hospital having a baby I’m April. They kept changing my delivery days to months out. In March, we were told our furniture would arrive in July. April they cancelled my contact, discontinued my autopay which I had no idea, racked up hundreds of dollars in late fees, and destroyed my credit. We are hurt and disgusted and we still have not received our furniture. We’re just stuck! One person told me I needed to return the mirror with no dresser within 3 days of our delivery. How was I gonna do that when they kept rescheduling my deliveries? Again, no one will help us! Please avoid this trap! I will never ever do business with them again! We are so hurt and disappointed!

Was a good experience!

Casey Duck was beyond expectations with our purchases with him! Thank you so much, we will definitely be recommending Casey Duck to our friends & Family.

Donna Sue was the best of the best. Super helpful. No issues at all. She was very helpful and knowledgeable. If you’re in Tyler looking for furniture go see Donna Sue. She’ll make sure you get what you want and help you through every step of the process! Couldn’t recommend her more.

Friendly staff, quality products.

It was a unique pleasure doing business with Mo and manager David. I really appreciate how they were helpful and available while giving us space. They don’t stand over you. Not pushy and no sales pressure whatsoever…. How refreshing! Thank you, guys. You’re real pros!

The young man who help me,Casey Duck was wonderful. He worked very hard to explain things to me,and he was very respectful and charming. I would recommend him and his customer service to anyone. Thank you Casey for all your help

By far the worst experience I’ve had with a furniture dealer. Paid in full for my furniture in April . Called many times to get a status update for delivery. Every time I called I was told it would be 2 weeks from that day. This went on for three months. Could see the furniture in stock online but just not available for delivery according to customer service. Was told upon buying it would be 6 weeks till delivery, that was not the case. As long as you’re okay waiting nearly 1/3 of a year, the quality is good but that’s about it.

Justin was excellent! Not pushy at all and answered all our questions! The store had so many options, it was hard to pick between our three favorites but we’re so excited about our new furniture 😃

It took exactly 5 months for our furniture to arrive when the salesman said 3-4 months. We picked it up ourselves so it’s all in boxes and you have to put it together yourself which we didn’t realize guess that’s on us. But picking it up there were no issues easy in and out. But please I feel for you if you have to call customer service good luck getting someone on the phone after 21 minutes on hold it hangs up and leaving your number no one calls you back took 3 days to let them know we could come and pick up.

The furniture is lovely but I bought and paid for it on March 4th 2022. I just received delivery Thursday August 4th. I understand the world is still recovering from a global pandemic. But Ashley Inc has been using my money for 5 months. The delivery people were very professional and I can't say enough about their good efforts.

We were allowed to wander the store without feeling someone was hovering. Mo did a great job of moving around an end table so we could see how it would match. Thanks for the great service!

Jessica was amazing! Really appreciate all her help and hard work getting us a new sectional.

We have been waiting to get a delivery from Ashley for almost 3 months. Today the truck finally showed up. They had the wrong pieces and refused to fix it until middle of August. The purchase from them was great, after that it has been downhill. Don't bother trying to call them as the managers refused to even get on the phone. Avoid Ashley at all cost. If you want Ashley furniture just purchase it from some other store that carries what you need. Hope this saves some one from the same trouble I had.

the sales lady was very nice

Staff was attentive but also let us wander and look without pressure. Store was clean. Casey did great pointing us to sales and items he thought we would be interested in.

Purchased 16K worth of furniture on may 20th 2022 and had promise to deliver and set up 7/16/2022 but only got partial and still waiting for the rest and some of what they delivered was not assembled even though we paid for white glove treatment that included assembly. Probably not until first week of August! I am so angry I could spit. I will never again shop here.

It took 6 entire months to receive our $4500 furniture order. When we finally received it yesterday, it was incorrect and incomplete. Now we are forced to endure long phone waiting times to beg the Customer Service department and they store management to ship the missing items and correct the incorrect items shipped. Horrible horrible horrible customer service and experience. We feel disrespected and unappreciated as customers.

We enjoyed our experience as they were patient and courtesy while we shopped. Finished our purchase with no hassle. Just waiting for delivery next week.

We ordered furniture in February of 2022. They assured us as soon as our house was ready we could just call and they would deliver. In May they started calling daily wanting to deliver our stuff. We explained to them there were renovations going on we needed a few more weeks. In June my husband calls them after we really rushed the work to be doneand we still have not got all our furniture it's now July 14. They have split our order into 5 deliveries. I'm irritated because we have no furniture. And you can not get a person on the phone. Only by chat.

This has been a nightmare experience.

Sabrina was so helpful and had amazing customer service. Wouldn’t have been able to complete the purchase without her help! Will definitely be back.

Appreciated the knowledgeable and efficient service I received from Mo.

The salesman listened to my needs, let me take my time, showed me alternatives and didn’t pressure me. I’m vey pleased.

Sabrina Hughes was so patient and kind. She was wonderful to have by our side giving us info and feedback!

This is the second purchase experience with Ashley and we love this company. No pressure, just helpful and let's us look around and try out the furniture and take as much time as we need. Sales person asked right away if he could help and what we needed and pointed us in the direction we wanted and was waiting when we decided on the sofa we wanted. Very knowledgeable on fabrics and styles and asking what we wanted. We are super happy with our purchase!

My salesman was great…. Thanks so much Justin for all your help!!

Great service. Sales representative found the item I was looking for and made arrangement for me to pickup my items.

Angela was excellent to guide us through the process of making a decision.

This place is amazing! Great customer services! Mike was really helpful and patient, helped me pick out the perfect reclining sofa

Donna is an excellent sales associate! Very helpful and easy to work with! She mad my selections go smoothly !

Sabrina helped us out the whole time we were here! She’s very knowledgeable and patient with us! Would definitely recommend her for any Ashley’s endeavors!

Sabrina was awesome. Went in with no idea on what I wanted just had a need and she got everything done from style to finances!

I really wish I had read the reviews before I purchased a dining room set and 2 bar stools. It took two weeks to deliver only to have the chairs cut too short on one leg of all 6 chairs! Then come to find out the the bar stools are back ordered til 2029!!!! What kind of foolishness is this. So I've been rescheduled for the chairs to be delivered only for them to be a no show then I called and recording tells me it will be 16 weeks. I'm so done and please do respond with the I'M SO SORRY TO HEAR fake auto concern. I won't my time wasted back an this purchase filled PERIOD.

Justin Thomison was awesome! Great looking and a fantastic mustache!

Amy was awesome! Informative a quick. Would recommend Ashley Furniture and Amy to anyone.

Lovely selections. Jessica was awesome she helped us out in looking for my bedroom set and a dining table. She went above and beyond to find out perfect set. See Jessica.

Sabrina was amazing! She made everything go quickly and smoothly and she was very informative. However, when i got hime i went on ashley.com and seen that the three items i purchased were all cheaper online. I wish i wouldve shopped online and i couldve save $500-$600! I am thinking about calling the local store where i purchased the items and see if they can do anything about tge price difference. STAY TUNED TO SEE WHAT COMES ABOUT WITH THIS!!!

Angela and Candy were more than helpful! Highly recommend! Beautiful ladies that made the experience fabulous.

I had a great experience with Ashley Furniture. The sales person was the best. She answered all my questions and gave me time to make up my mind with no pressure. Thanks!

Didn't have a large selection.

We have not gone to pick up the living room set yet, but Robert was very helpful and made sure we left satisfied. He was patient and was willing to answer the questions we had.

People were super nice and friendly just had a hard time finding what I was looking for

Went in today to look for furniture for my daughter. No one greeted me, no one asked if I needed help or came in found me when I was roaming the store. There were two employees sitting at a table looked at me and didn't Say word! I love Ashley's and love their furniture but customer service is terrible I will not be back! I will go to a local store that appreciates their customers

Very helpful , and experienced

They were very helpful. I walked in told her what I was looking for, she took me straight to a couple of options. We talked about the upgrades to couches that have been made over the years that was pretty impressive to me. She even let me take a pillow home to make sure it was what I really wanted. She also made the paperwork very simple.

GREAT STAFF, FRIENDLY , AND READY TO HELP .

The worse management and sales people. Once they make a sale they want you to go away. Ashley is a bad place to purchase furniture.

We worked with Angela at Ashley in Tyler and had a wonderful experience. She was attentive to our wants and needs for furniture and even helped us price out everything we needed for new bedroom additions. We needed a mattress and came in with a mid range ball park budget, but ended up getting the mattress of our dreams with her guidance! The store manager came to check on us, refresh us with waters, and we felt very taken care of by the store staff. I highly recommend starting your furniture journey at Ashley Furniture store.

Came in for a sectional and left very happy! Sabrina made the experience easy and quick! Can't wait for my new couch!!

A very nice furniture store. I saw many reclining sofas, all beautiful. Will go again.

Great service… I would send anybody that is looking to buy furniture to Ashley’s in Tyler.

I received my mattress on time. I had bought one of the Sterns and Foster mattresses. However when it arrived some of the stitching,approximately 2',on the end of the mattress was pulled loose. The delivery guys said hey no problem we will just exchange it. I even talked to the representative. I called the store in Tyler and emailed them and the salesman. I included pictures. Now I don't know about anyone else but $3500 is a lot to spend for a mattress. It should not have any stitching loose. So far no one from Ashley has contacted me concerning this complaint.

It just seemed as though I was pre-declined for credit, I didn't think they had near enough info from me to determine whether or not to offer me a line.... other than that they do have quality furniture just not at a realistic price without financing... but I did end up buying a clearance item that I'm happy with.

Good customer service from "Mo".

Moe was the absolute best! He was very helpful with not only the furniture but with my 1 year old toddler! He made the buying process effortless! Please shop with MOE!

Moe was the absolute best! He was very helpful with not only the furniture but with my 1 year old toddler! He made the buying process effortless! Please shop with MOE!

Very pleasant and patient.

Looking for couch and loveseat, they had way more sectionals.

My fiance and I have come to Ashley's a few times now, reps are always very kind and helpful. Robert was a big help! We will come back for our future purchases!

We were greeted immediately and directed to the area we needed to be in. Our questions were answered promptly and professionally. The staff is extremely friendly. This is a great location to find furniture with good service.

Salesman did a great job with making the deal. Thanks for your willingness to make it happen.

Good people at this location

Customer service is very good they help us to find the right mattress. Our sale respentative was super helpful and knowledgeable. We got a great deal on a new mattress. Thank you all for the help

Love Ashley furniture! Always nice friendly staff and easy buying experience!

Was not blasted when I walked in the door. Was greeted and escorted to the appropriate section. Salesman checked on us periodically without being intrusive. Good experience overall.

Worker and manager were super patient with us, offered us options and were very knowledgeable. Made us a great deal and closing out was quick!

Bailey had wonderful customer service! And was able to find me a great deal. Easiest quickest purchase of furniture ever!

The associates were exceptional. They were extremely helpful when I needed information. But they were also willing to give me space to think when I needed it.

Yes the sales people were very nice. But there was one issue. When we tried to setup delivery they didn’t return our calls. They also needed us to pay for delivery but we had moved and we couldn’t pay for that over the phone. So when I did talk to a lady she said she would send me an email where I could pay for it. What upset me she never sent me the email. I would still shop there again.

The service was amazing!! We went to almost every furniture store in Tyler and finally found just what we wanted for a great price at Ashley’s. We also got a protection plan for 5 years that covers basically everything; Including if our kids color on the furniture or spill a drink and it stains they will replace the piece at no extra charge. It’s the best warranty that could possibly be offered. Overall a great experience and we will be back in the future.

Wonderful staff! They were very friendly! They helped me find a couch for my house! It was awesome!

Our sale respentative was super helpful and knowledgeable. We got a great deal on a new mattress. Thanks

Super quick and easy purchase. Salesman, Mo, was extremely helpful.

Absolutely love our new set♥️ Everyone was so nice and they worked hard to get us a great deal,, Thanks much Justin

I went in there with my mom to get her furniture, had no plans of buying anything. Found a great recliner at a great price. I'll be back!

Went looking for my deaf/mute nephew a new couch and happened to stop in Ashley’s first. Told the sales lady what we were looking for, she took us to the clearance section, and there it was! Beautiful couch with recliners on each side at a great price. My nephew loved it, we paid for it, and called a friend to pick it up for us the same evening! What a great experience! I highly recommend going to Ashley’s first!!

I didn't buy this but maybe later. I love this piece though and wanted to post it.I did like the service, I was greeted immediately, and the sales person was friendly and KNOWLEDGEABLE. Thank you for a great experience. I did purchase a mattress.

Great experience getting furniture. It was our first time at Ashley’s Furniture and must say the buying experience was the best we’ve had. Mo was the one helping us at the store. He was very knowledgeable and very up front with everything and led us to the best deal we could have. Fantastic store. Highly recommend.

Very disappointed it has taken 3 trips to get my stuff and I still don’t have it all then customer service says it’s our salesman fault there was nothing they could do we would have to go back into The store and have them fix it that way they didn’t install the lights that go into my headboard they just left them sitting in the box on the nightstand there rude I do not recommend them for the price that you pay for your furniture you expect a whole lot better customer service

Very helpful sales staff. Low pressure visit to store. Competitive pricing. Nice store with loads of furniture to choose from on display.

Great price Great service

There were many great selections similar to other stores but the customer service has been outstanding the only thing I think would make Ashley’s better is if they had more material customization for every couch I really wanted one of the premium couches but most of them didn’t come in a different color

Always a smooth process with this place.

Great store with super friendly and attentive workers! Micah helped my entire family settle on items we came in for in a professional and timely manner. We appreciate the help and patience as we made our decisions!

it was a great experience and will go back everyone was very helpful and curdise

I had a great experience. Braylon was helpful from the time I walked in until the time that I left. I left with two beds.

Me and my roommate went inside ready to buy a couch for our new apartment and were ignored by two staff associates. An older couple walked in immediately after us and were immediately greeted and toured around the store. It was a good fifteen minutes of shopping before one of the staff who had ignored us finally asked us if we needed anything. He wasn’t very friendly and we were already disappointed so we kept walking. Finally at the back of the store the manager asked us if we had been helped. Honestly a frustrating experience because we are managers and working adults. Just because we look young does not mean we are not financially ready for a couch.

Braylin was a wonderful sales person! He was very attentive and was always trying to make sure my requests and desires were met! He was very courteous and just a breath of fresh air! I will tell my friends and family and refer as many people as possible due to the experience I had in your store! Thank you.

The sales Rep Robert and Manager were very patient and worked with us to make sure we got what we wanted at a price better than we had expected. We are very happy with our experience and our new furniture.

Honestly about the products. The sales personal are all so friendly and polite. It was a enjoyable experience buying my sectional. I love it. It’s so beautiful and comfortable too.

Friendly and professional staff and quality merchandise.

The quality of the furniture is amazing. Was able to find exactly what we were looking for. The sales staff were very friendly and helpful. Also very knowledgeable about furniture and the warranty. I would highly recommend Ashley Home Store to anyone. Thank you all for your help with our purchase.

Nick and Micah were very helpful and answered our myriad of questions. First experience with Ashley. I will be back.

I ordered 8 pieces from them. I only received 2 after 6 months. Every time you call they will give you a new date every time you call. When I tried to get a refund for the remaining items. It almost took an act of God. I had to drive to the store three separate times. Every time so different run around. I would say this was the worst customer service I have ever experienced. Please stay away. Con artist.

We won’t be shopping at this particular store anymore, we love the Ashley brand of furniture but this store is terrible! Their customer service is terrible and the amount of time you have to wait for the furniture you want is ridiculous. It never comes in when they tell you it will once purchased. The store manager here is so unprofessional and rude, it’s hard to believe he is in a management position. He treated us so disrespectful, we will not shop here again!

Buying our furniture here was just perfect. Donna Sue was the best. Manger was super nice. We got everything we wanted and stayed on budget. Perfect place to shop. Highly recommend Ashley and Donna Sue in Tyler.

Nick was excellent! Made the process easy and fun! Will shop here again!!

Love this store so many beautiful items in our Tyler Tx store.. My sales person I work with is awesome. So helpful most important thing he listens !!! I plan on returning to purchase more items!! If you need decor or furniture please drop by Ashley in Tyler Tx

I was very pleased with the service I received from the team at Ashley Homestore. The associate that assisted me was not only knowledgeable about the items I was interested in, but also very kind and professional with a great sense of humor. We received the furniture within less than two weeks. I have another piece of furniture that I purchased back on Labor Day that I was told should be delivered in February. From my understanding, I purchased a popular and particular piece that unfortunately is taking longer than others to be shipped from overseas. I appreciated the manager of the store giving me an update of the status of my previous purchase and reassuring me it will be here very soon. I would also like to brag on the delivery team that came out this past weekend to deliver my son’s new bedroom furniture. The two gentlemen were so kind and professional and very hard working. The pieces they had to carry upstairs and maneuver through a small hallway were very heavy. They were very careful but also very efficient and quick in the process. Overall, I am very happy with the purchase and service from Ashley Furniture and the delivery company & crew. I look forward to receiving my bed soon!

Loved my experience here! We were greeted by every employee and was able to save lots of money!

Me and my husband bought a night stand and dresser with a mirror back in September that was over $1500 (after spending over 10K with them a few months prior) when we swiped our card to pay, the machine confirmed it went through. The sales associate went to set up a delivery date but said it looks like the transaction did not go through. I checked my bank account and sure enough it did. He said I needed to swipe my card again which I refused. I was not about to pay 5K because his machine glitched. I was told Monday they would have it sorted out so I said okay no worries. Monday rolls around and I call, I get transferred from associate to associate, manager to manager, and explain the situation over and over before finally I was transferred to Candy to “help”. Candy was very rude and repeatedly told me it was not the stores fault but my banks and that I did not know a thing about how it works on the banks end. I let her know I’ve been in banking for 6 years and that was simply not true, I have a very extensive understanding on how holds and debit cards work and this transaction had indeed gone through. She had nothing to say to this of course because that was the one excuse they wanted to hide behind, it’s the banks fault of course! This went on for almost a week and every time Candy was extremely rude and condescending. Finally the store manager called and when I demanded answers they still did not have one, they lost my money. I told him how rude Candy had been and I felt like I was just being brushed off and he said no she’s nice they are just short staffed…Everyone’s favorite excuse for bad customer service right now. After a week my transaction was Finally found- of course not the banks fault. They told me my furniture would be delivered in a little over a week and it was. However after all this back and forth it of course arrives damaged. The delivery guy took pictures and said he would start a claim. My husband asked if we needed to do anything and he said no the pictures and report he was placing was all that was necessary. Two months go by and we hear nothing so I call to inquire. When I explain the situation the lady is rude and tells me it’s MY fault for not reporting the claim. I repeatedly tell her that I did not report it because the delivery people said they were doing it. Finally she does say she sees where they noted my account but no pictures. She says this is the final day to place a claim because it marks two months so I have to leave work and go home to take pictures. After I submit the pictures and call back the next associate is much more friendly and says he will take care of the claim and that the estimated delivery date is mid December but we would most likely get it sooner. Now it’s mid January and we STILL don’t have the repaired furniture. I call once again to inquire and the lady tells me now we won’t get it until April! I tell her how insane this all is and that I was told December and she hangs up on me!! I have to once again call and explain my situation to someone else and I explain now I’m upset that she hangs up on me and he says well it’s recorded- like that does me any good. Then he tells me there was a delay on my furniture and it will be April if it doesn’t get delayed again. So I ask why was I not contacted for a FIVE month delay and he said they “don’t like to inconvenience customers by calling for every change.” This has be such a frustrating nightmare!! When we bought our furniture we were told we would have it within a week and it’s been one delay after another and now IF we get it in April it will be a total of 7 months to get non damaged furniture. We just bought a house and we’re slowly buying new furniture but I can promise we will never get anything from Ashley’s again, they don’t have the decency to even talk to their customers or if they do, they hang up.

Went in for a couch, recliner and possible accent chair. Found the couch and recliner. They had a great deal and selection in store. My husband instantly said he would love to work there because of how homey the store was. Service was quick and excellent, we were asked by multiple employees if we needed help. Our guy was Mo and he was able to answer any questions we had. Very happy with the experience and can’t for the couch and recliner to come in!

The staff was awesome and the selection was great. So nice to find such a broad range of options under one roof.

Donna was awesome to work with. Answered all our questions, was knowledgeable, attentive, and easy to work with. Donna allowed my husband and I to walk around and discuss things without being constantly followed. We really appreciated that. We will definitely be back to work with Donna for more furniture.

I love our new furniture! We shopped in 5 other furniture stores before going to Ashley. We found exactly what we wanted at Ashley, with the help of a very nice salesperson. He made the process so easy , without pressure or stress.

My husband & I recently visited Ashley’s Furniture to purchase a new mattress and couch. All of the salesperson’s were polite, friendly and helpful. The young man who helped us was A-1. He even called and texted to make sure the delivery went well and that we are enjoying our new items! Ebony O. Tyler, TX

Excellent customer service, friendly, and professional. Had a great experience shopping here!

Jacob was wonderful. I changed my mind several times, and he never pressured me. I am pleased with with my purchase. Jacob explained the procedure for purchasing the chair and he let me try many chairs until I decided on one. I recommend Ashley Home Store highly.

The sales staff was extremely helpful and had very useful knowledge of the products they sale. Went in to look at mattresses, they explained and demonstrated with great expertise the diffence in all of the different models they have. Which was very enlightening and beneficial to ensure we picked out the right one for us.

Great customer service and knowledgeable workers!

Great customer service. Found what we were looking for!! Have to wait for a month for delivery, but worth the wait. Donna Sue made our purchase very easy. And with home delivery and assembly is fantastic!!

Very helpful in choices and availability

Robert is very nice and no pressure. We bought some beautiful furniture today .

We had a wonderful experience shopping with Nick today. Very knowledgeable,courteous and friendly.

Nice and personal. Love the store and layout.

Very easy transaction. Took a total of 20 minutes. Very happy with sales person and product

We made a purchase through Micah at Ashley in Tyler, Tx and he was super helpful. He worked with us and was real patient but also moved fast when he knew the direction we desired. Thanks Ashley team and thanks Micah!

Rick was very knowledgeable, patient and very friendly, the 3 most important aspects of selling.

Was told they would price match their online prices so we went ahead and applied for their card to order in-store. After doing so the sales manager tried to overcharge us for the 5 year protection plan we were planing to purchase and would not let us purchase the furniture piece without it to protect their margins. Complete waste of time and an unethical business practice. Anyone looking to purchase go online to their website and do so, saved us $1k on our purchase. COMPLETE WASTE OF TIME.

Customer service is excellent, Ask for Robert(Rob). Nice guy, let’s you decide what you want without pressure to buy the most expensive. But is knowledgeable about the most and less expensive.

Ashley’s is our go-to furniture store. The staff is always helpful and kind. I live the quality of furniture we find at Ashley’s!

Good no pressure salesman, nice showroom, hopefully quality furniture when we pick it up!

Yes we had a happy Thanksgiving and went to Ashley furniture on Black Friday and purchased a bed and the guys even help me load it I was able to get it the same day five stars for me I would definitely use Ashley furniture again