Ashley Store Waco, TX

They didn't show up with my furniture and now I have an empty house at Christmas. Going elsewhere

$2800+ couch started to fall apart 6mo after purchase. The bottom started to come out so theres a big bip. Unfortunately very low quality furniture. First time purchase at Ashleys for a new home and its a bad experience. The ottoman we received was not properly assembled the top is uneven and hangs on one side. You will not get quality here but you will pay higher price. There are better places out there. Wish we would've gone elsewhere

Highly recommend the Waco Ashley store. Everyone of the employees we encountered were courteous, knowledgeable, easy to work with, highly professional, and a joy to be around. Two special individuals were Darlene who was the store manager, and Mark who was our salesperson. Looking forward to receiving our new bedroom set! Thank you for all that you do and for the excellent customer service!

Jordan is amazing! He is very knowledgeable and and extremely helpful!

Great customer service and willing to go the distance for customers satisfaction

Jake made our experience great. Everyone was very helpful and pleasant to work with. Completely satisfied from beginning to end!

Very professional, non-pushy sales. Was truly an enjoyable experience to purchase furniture here.

We were very impressed with Kansas, was so sweet and nice infact she help find exactly what we needed.

Our sales person was Jordon, who has helped us when i bought a recliner & sofa.. My purchase this time was a bedroom set & again, my whole experience with the folks who work at Ashley's was WONDERFUl!!! they are all so kind & patient and absolutely NO PRESSURE!! I love their furniture and I highly recommend Ashley's to anyone is wondering where to shop for good service & really nice furniture, "I'd say, " I'ts AshLey's Furniture!!!

Store is good but the warranty is impossible. Twice I've tried to do warranty and twice they can't figure it out. I'd give 5 stars if I actually got service after purchase because I have two warranty claims that have never been addressed. Disappointed doesn't begin to discribe it.

If I could give zero stars, I would. My husband and I purchased a couch 5 WEEKS AGO and still have not received what we purchased. Original delivery date was supposed to be two weeks from the date of purchase and the evening before delivery day, we received notice that our address wasn’t found and would need to reschedule delivery day…keep in mind on the day of purchase we gave specific instructions about address. After calling and speaking to several people, we were just told “unfortunately this is normal and people are upset all the time about it. The next delivery is 3 weeks from now.” We waited, confirmed our delivery and on delivery day were notified our delivery will not be coming because they don’t have our address on the delivery list. To say we are frustrated is an understatement. After taking time off work not once, but twice, and only receiving the run around when we called to express our frustration we will never purchase from this company again. Buyers beware, you may never receive items you purchase.

The sales person was Awesome! He was polite and very patient allowing me time to make my decision! Also, my sales person measured everything for me to make sure my purchase was the right fit!

(Translated by Google) Beautiful (Original) Muy bonito

Great place nice people great prices very friendly. Love the store.

Was a great day purchasing our new recliners!! Everyone was so friendly and we couldn’t pass up such an amazing offer that was proposed to us!!

Beat Ashley’s experience I’ve ever had. We’ve gotten a lot of furniture from Ashley’s over the years but this experience was by far the best. Victor helped us and he is great!!!

Service was great thank you and your team.

We had another great experience at Ashley! Jake continued to help us select and order some more furniture items that we still need for our home. We highly recommend this store! Marlon and Katy Schmelling Woodway, TX

Mr Orta was a great sales rep, he guided me to pick the perfect furniture. He made everything easy, we will he back! Thank You Ashley Furniture for hiring such GREAT sales representatives like Jonathan Orta!! Can’t wait to get my delivery

Overall it was not a pleasant experience. We walked in and let the Sales Associate know 3 times that we were just there to browse and if we had any questions we'd let them know. After about 3 minutes of walking around we were asked again if we needed more assistance. We let them know 2 more times we were just looking and then they proceeded to have my wife follow them through the store to look at mattresses without paying our objections any mind. They showed us to a mattress expert (I believe) who was more than understanding about us browsing and told us to let them know if we had any questions. After walking off a bit longer the salesman came back and began harassing us once again this time about sofas. I let another associate know of this and they said they'd handle it and talk to the associate. Overall they had a nice selection, very sad I was unable to purchase anything do to a pushy salesman. We went to Furniture Row where we were allowed to browse in peace and quiet and made our purchase there happily.

Super performance by salesman. He was very knowledgeable and helpful. Great job.

Great staff. Super friendly and knowledge about products. Thanks

Great quick service with in store purchases. Delivery was quick and easy! Very professional all the way around. Highly recommended!!

Perfect delivery!

Excellent service both times we recently came in. Victor was very helpful on first visit and did great follow up. Tucker has also been very helpful today by not only showing us different loveseat models but also measuring each one to make sure it fits our space. Will be return clients as needed. Thanks for all the great staff!

Salespeople where very helpful and went out of their way to get me what I wanted and financed $2,000 towards payment leaving me a monthly of $60.00 a month to pay

We walked in and was greeted by a salesman. I immediately responded, "we are just looking. We are just looking to be honest we have a lot going on and we will know when we see it." He gentle replied, "OK, we have a sale going on." He never bugged us but when I found the table I liked it was like he knew and immediately came to my husband and I. He went and brought over a chair from another set that was on the other side of the store just to see if we liked it. Jordan, think the spelling of name was different but anyways, we left completely satisfied with what we purchased. He made the process very easy and hassle free.

Mitchell was great! We walked in and he greated us immediately. He found us exactly what we were looking for in a recliner. Buying process was easy and everyone was friendly.

Update: I spoke again with customer service and they did fix the situation. They picked up the piece with the wrong side and delivered the correct one. I’m satisfied with the service The Waco store fixed everything.

I had a great experience shopping for furniture at Ashley The showroom was clean, well-organized, and full of beautiful options that matched a variety of styles and budgets. Everyone of the staff was friendly, patient, and knowledgeable. Manisha was great! She took the time to answer all my questions and helped me find exactly what I was looking for without feeling pressured. I am super excited about my purchase. I would be shopping here again. Thanks everyone-Dion

In store had great service. Delivery was not good. Lack of communication about reschedule date, did not update with number given after error, delivery men were not friendly and no customer service, was bothered that they didn’t have room in truck for old mattress to be taken away when that is part of the delivery service. This is the second bad experience with Ashley’s delivery department and makes me no longer want to purchase from them for this reason.

Jake was very helpful, and informed us about the recliners we bought. Thank you again!!

Very helpful without being pushy.

Went to Ashley's this morning and had a great experience. Jacob greeted us, knew the answers to all our questions and made the process so smooth and efficient! Will definitely go back there and ask for him.

Truly disappointed on the customer service of this place. I was ready to buy a power recliner cash, on the spot as it was my anniversary gift to my husband. I felt ignored by the lady that said was going to help me out (she dissappear). The othe employees were just talking with the others. On our way out after feeling ignored, one of the managers tried to help but the mood to buy was ruined so we are on our way to another store. Again I'm dissapounted.

Ask for Cole, he did very well to run us through each demo of the furniture we wanted, and not to mention the Temperpedic bed demo with the Sleep Doctor was wondering. And making an entire list of everything we wanted and sent to us for going over in our free time.

Very helpful and knowledgeable

Request Jay Smooth and Vanesa best customer service in Waco Texas

Went in to buy a mattress and that is what I bought. The gentleman that helped me was very knowledgeable and listened to my needs and didn't try to up sell me. It as an excellent experience.

Aaron was absolutely amazing today. He helped us get the furniture we needed, and made the process as simple as it could be. 11/8/25 update the store is great the employees are great the product is way less amazing. The first day it was delivered we had a claim, then 3 days later another and a week later another all the electronics keep going out in anything we have purchased.. filed claims like we were instructed. Parts shipp a tech will be by to fix.... It's November 8 they were arriving to replace one said part today. They came in showed me a text from their office we will send you the part... All the parts that they have sent are sitting here waiting for the tech..... Worst customer service ever. Update November 11 2025. Customer service called to say December 13 they may have the part... This and the other product have been broken since September.

Manish was my sales person and I give her 10 out of 10... she was amazing. I had a whole house to furnish and she was by my side the whole 3 hours I was in there. Then I went back again to make sure what I had picked out was what I wanted. She stayed by my side again for a few hours. Not only that we have texted and talked on the phone many times... then when I noticed a price mistake after the contract was signed she instantly got it fixed when I pointed it out to her.... great job Manisha... I will be asking for you next time!!!

Very good service from the sales person.

Johnathon Orta was great to work with. He let us take our time and he checked in often to see if we needed anything. He demonstrated on a sofa that a stain can be cleaned or washed and the stain goes away. He really listened to what we needed and even made changes after we finalized the order. And the furniture we picked out is very beautiful and great quality!

Very nice experience purchasing our new mattress. Sales rep was very knowledgeable and helpful in picking out the perfect mattress. Would highly recommend Ashley.

Aaron is the BEST. We walked in with a specific dream list of needs and within less than an hour Aaron had found the perfect sectional for us! Highly recommend.

Great customer service

Very excited about having our new sofa & loveseat delivered! Our Salesperson, ‘Kansas’, was awesome!!

Friendly service great guys

Found the furniture we wanted! Kansas was friendly, knowledgeable and didn't get aggressive with sales.

The staff were very nice and attended to us promptly on arrival. We found the dining set we were looking for at a great price. It was a great experience.

Ashley waco was amazing. Jordan was a great associate!

Everyone was amazing, especially Manisha. She was patient and kind and gave me time to make the right decision. I am so happy with my beautiful new sofa and can’t wait for deliver. Thank you Ashley Furniture!

We were very pleased with our shopping experience today at Ashley. Michael, our sales rep did just right with his service & help. The lady helping us set up our account was fantastic. We are very pleased!

Tucker was wonderful help and we got just what we wanted in a sofa & loveseat.

Great place and customer service!! Aaron helped us pick out a nice couch set and we got some Labor Day deals :)

I felt like home and they did not judge me or my son from our looks or my accent. From the whole process they had jokes and laughing, making us feel more like home.

So happy with my experience. I needed the chair I purchased this evening...great service here as always! Thank you so much! Liz Clifton

Jordan Buckley did an excellent job. Very knowledgeable. Couldn’t have asked for a better experience. We didn’t feel pressured at all to buy anything and we asked 1000 questions to which he had an answer for every single one. Would definitely recommend him to anyone!

FANTASTIC!! Walked in tried one recliner it wasn’t a fit , he walked me over to another one -it was “ just right” I felt a little like Goldilocks.

Aaron R was fantastic. Took great care to explain and not push. Great personality and genuine. Great job👍👍

Great shopping experience as always! Kansas(Manisha) was excellent! Super friendly and helpful.

Very nice, He showed me the way to what I needed, then he waited for me when I needed him. We made our purchase!

Outstanding experience.

Really awesome group of people! They helped me out with a brand new bedroom set and I couldn’t be more excited about it!!! Thank you to Ashley Furniture Waco for helping us out

sales associates were knowledgeable and very helpful

Amazing staff and very helpful with details.

Everyone was friendly and helpful

WENT IN N FOUND WHAT I WANTED N IN A HOUR I WAS READY TO GO N GET IT DELIVERED QUICK,THURSDAY❤️❤️

Very helpful sales person polite and knows his stuff

Victor is goated

Great people 💯

Great experience with the sales rep.

Great experience and great customer service! Mitchell and Aaron were fantastic! I’ll definitely be back!

Very nice people in temple....the people in waco were not as friendly

Very friendly and welcoming, Kass was informative and helpful with all our questions.

Ashley furniture was Amazing! They were able to help us find the dining table & chairs that are just perfect. Thank you Aaron and crew! The Waco store in Texas is truly the Best!!!

The most convenient purchase ever. Jordan was amazing. I can't wait to receive my chair.

The two salespeople I had were wonderful bought couch and loveseat and a mattress with a base is an hour easiest furniture shopping ever

Informed and friendly.

A-Aron was chill, relaxed and quick. Didn’t hover and was there when needed

Jake was absolutely amazing with the whole process. He is patient and knew the products in the store to answer all of the questions I had.

Mitchell was very helpful in our process of purchasing our new sectional

Exceptional customer service. Wonderful people very knowledgeable and helpful.

We entered the store and were greeted with a smile and great attitude from our salesman Johnathan Orta. He was very helpful and patient while I made up my mind. We left with a new living room set that will be delivered next week. Our experience was great! Thank you Johnathan O.! We appreciate you.

We were just shopping. Tucker was great. Super helpful, friendly and no pressure.

He is a super attentive person and thank you for helping me get what I was looking for

Victor was very helpful. Not pushy but also readily available! We purchased a couch and he made the entire process easy!

Great Customer Service !! Very helpful !!!

Jake was incredibly helpful throughout my whole experience! He patiently walked me through how the sectional sofa works and shared some great ideas on how to arrange it to fit my needs and preferences. I really appreciated that he took his time and went into detail about each piece. Plus, he made it easy for me to reach out later if I wanted to add more pieces or had any questions. It was such a fantastic experience!

Jonathan was awesome! We would absolutely recommend Ashley and his services!

Don't ever buy something from Ashely. Their prices are deceptive, they're always cheaper online than in store and online offers free shipping. They don't honor their warrantees either.

Tucker and Kassy were so helpful to us when picking a mattress and frame. They were knowledgeable and we really enjoyed meeting them. This is our second time buying furniture from Ashley and both experiences were great. The financing options are extremely helpful, we got 0% interest for 5 years on both of our purchases and the payments are very manageable. I have to admit, I don’t think I’ll be going anywhere else. I love the showroom and being able to talk to people who don’t push you around. They are genuinely kind and seem to care about you as a person. 5 stars, we will be back.

Great sales people. Very knowledgeable and helpful

Excellent customer service Cassie was extremely helpful along with all the other colleagues, superb job

Extremely Disappointed with Misleading Delivery Information and Service. I am writing this to formally express my deep disappointment and frustration with my recent experience at Ashley’s Furniture. While the customer service in person was at best mediocre, I did appreciate that the agent tried to help. Unfortunately, the larger issue goes far beyond effort—it’s about honesty and basic business ethics. What I experienced felt deceptive. I was initially told my delivery would be on Monday the 15th (or the 14th, depending on the conversation). Later, the date was changed to Tuesday. I agreed to that without objection. But after leaving the store and returning home, I received a text message informing me that delivery would actually be on Thursday the 18th. This last-minute change is completely unacceptable. It shows a serious lack of transparency, and frankly, it feels like I was misled to secure the sale. Telling customers whatever they want to hear just to complete a transaction, only to change the facts later, is unethical and disrespectful. It leaves customers feeling lied to, manipulated, and unvalued. In my particular case, this isn’t merely an inconvenience—it’s genuinely harmful. I have been sleeping on the floor since January. I am a recent amputee, having lost my left leg. I made it very clear how urgently I needed this bed. Instead of being treated with understanding and honesty, I was given shifting stories and false assurances. This experience has completely destroyed any trust I once had in Ashley’s Furniture. Worse, this isn’t the first time I’ve had a serious misunderstanding with your company. It’s clear to me now that these are not isolated incidents but part of a larger problem in how your employees are trained to handle customers. If Ashley’s Furniture cares about its reputation and customers at all, it must train staff in proper business etiquette—most importantly, in how to tell the truth, even when it’s inconvenient. Customers deserve accurate information so they can make real choices. Because of this experience, I will not be shopping at Ashley’s Furniture again. I will also be sharing this experience with others so they understand what kind of service to expect.

Aaron was awesome and gave a great deal on a new couch. Love that the couch is washable and modular!!

Absolutely love the customer service, they was really patient and respectful and honorably nice. I 100% recommend Ashley Homestore

I loved the service that was provided for me. Service was great and couldn’t have asked for better for better

Aaron, Tucker and even the maintenance guy (can’t remember his name,sorry) was awesome! We didn’t feel pressured and was given the attention we needed to make an informed decision and choice. Multiple options at the Waco location which I loved. I also love the fact that they will hall away our old mattress and in return give a new mattress to a child in need. I can’t comment on product overall yet but the sales team are top notch!

Great, no issues they let me look with out hassle.

Great people to work with. Very friendly. My contact today and sells had the name of Tucker. Very nice young man. I explained to them what I was expecting to spend and they were able to make that work. Not only was Tucker, friendly, but everyone else in the store was very kind.

Vanesa and Tucker did amazing! thank you guys

Jordan, the Manager greeted me, pointed me in the right direction. I went and looked at what I wanted, went back and showed him what I originally went in for and he found a middle ground for me in under 20 minutes. I wasn’t hassled by salesmen or talked into something I’d regret purchasing. Great experience!

They were very nice and worked with us to get what we needed and I would shop there for furniture in the future

(Translated by Google) Very good service, excellent place to decorate your home 🥳😍 (Original) Muy buena atención excelente lugar para decorar tu hogar 🥳😍

Aaron greeted me when I came in the door he was great he found the right recliner for me and the right mattress he was friendly and down to earth and I had a great experience at Ashley thanks to Aaron

At delivery there was a rip in the leather couch. Told to put a claim in and it’s been a month and no one has responded

Fantastic quality service and products. Gave lots of options and listen to what I was looking for.

This store has always been very nice to me . They make sure they can help you in any way.

Great choices , great people and very helpful!

Buying process was made simple and easy. We are excited to receive our new couches!

I had a great experience. Excellent customer service - Jordan was attentive and really helpful and not pushy at all. I found what I needed - a high quality ottoman - at a great price, and pick up was easy

Helpful. And friendly

Professional, on time and courteous

Excellent Service! Thanks to expertise on mattresses!

Fantastic experience at our local Ashley’s. Kass did a fantastic job and made sure that we got what we needed!! Everyone was so friendly and helpful.

The guys were very professional. Excellent customer service.

Wonderful customer service

My wife and I visited Ashley, and we were greeted as soon as we walked in. Aaron introduced himself and kindly offered assistance. He was very patient while showing us around, extremely helpful, and ultimately helped us purchase a couple of items.

Manisha was amazing! So patient with us and so knowledgable about all the products! We’ve bought all our new mattresses and most furniture from Ashley Furniture as they are great to work with.!

Highly recommend Ashley Furniture, they have an amazing selection in all price points, and very friendly representatives. We also recommend Manisha, she was very friendly and courteous. She was able to help us find what we were looking for as soon as we walked in. She took the time to answer our questions and go over our options. She also took the time to ensure the price we saw was accurate and that we got the discounts that were available. Very pleasant experience and if your shopping for patio furniture don’t be afraid to try Ashley.

Amazing staff person Aaron and best prices on good quality stuff. Thats why we are returning customers!

Always a great experience at Ashley Home store.

Excellent staff..willing to work with us on getting exactly what we were looking for...very friendly 😀

Eric did an excellent job!

Jake, our sales person, was very knowledgeable about all of the furniture. He was polite and friendly. He also gave me some great deals. I would definitely ask for him next time I come to the store.

I am a little disappointed about a purchase my 89yr old mom made Mother's Day weekend. She purchased a power recliner and we initially had great customer service. After using the recliner she realized that it is too big for her and wanted to exchange the recliner, so we went back to the store, only to be told that we had to call another number since they didn't handle returns, exchanges or refunds. I have never heard of a store that doesn't handle any of those things. So now my poor 4ft 11in mom is stuck with a recliner that is too big for her and Ashley personnel won't help us try to exchange for something smaller. Buyer be aware before you buy!

It was great shopping for furniture at Ashley . The quality of the furniture was very well made. The customer service was excellent. My salesperson (Kansas) was very helpful and very knowledgeable. Definitely would ask for her again.

Great service. Helpful and efficient.

Perfect! Our sales associate was so amazing, patient, extremely knowledgeable. We had so many questions and concerns regarding functionality, color and accessories. He walked us through the entire store several times. Also, went over the extended warranty in detail. At the end he explained the delivery, to ensure all functions worked properly on the furniture, scratches and etc before signing the delivery paperwork. What an amazing young man. Thank you Sir for helping my husband and I with our selection. 100% one of the best sales associate we have had the pleasure working with. Give this young man a raise! And he moved from Massachusetts to our great state of Texas!

Tucker was excellent in helping my mother get what she needed and answer any and all of her, many, questions. He was very personable and patient, and had a high degree of product knowledge.

Sales representative knowledgeable and very courteous

GREAT JOB

Victor was amazing. He directed me to exactly what I was looking for. He explained everything in detail and made the sale smooth .

Jake was very helpful and knowledgeable, has a pleasant personality and treated me with respect and politeness.

Very good 👍

The personnel there were very informative and nice. Greeted you from the beginning with smiles and had no problem helping you if you needed it. Sales people did everything they could to get the best deal for the couples they were working with.

Very courteous and knowledgeable salesperson named Victor answered all of our questions and explained all our options.

Tommy Triplett is a professional. Thanks for getting us a deal that worked.

Eric was a fantastic sales person very patient and accommodating. We enjoyed all the staff. They were very kind and helpful. Great experience

Visited Ashley furniture store on Franklin in Waco today. The entire Staff was helpful. So professional and courteous they assisted me in every way possible for me to be satisfied with what I was looking for thank you Ashley's furniture from the sales manager to the salesman's on the floor great service.

Perfect experience. Great value, quick process. Friendly sales person

Jake was very helpful and respected my thinking time when asked he was persistent but not pushy. I appreciated that

Jake did an excellent job!

We were there to look for a mattress and we founded the sales person was very kind she answers all our question she even match the price en the website and we save some money I definitely recommend Ashley Store thank you

DON'T MAKE THE MISTATE I DID AND SHOP HERE! I have shopped at different Ashley stores for many years. Generally have had a good experience. However this Waco location is very poorly managed and the after purchase experience is horrible. The wrong furniture was delivered and now 3 weeks later they still can't correct the issue. I contacted Corporate customer service twice and they can only email the store which they did and the issue is still not fixed. Note: While in the store a customer was yelling at the Manager. Now I know why because the service is BAD!

Manisha Weaver of the Waco, TX Ashley’s did a great job of getting me every item that I came into the store wanting to purchase (sofa and end table). Very friendly and personable but very knowledgeable and professional. I would recommend her and this store highly. We will come see her again for our future furniture needs. Thank you.

Good people they help me out...

Good time bought the perfect couch for us!

Great customer service

Had a wonderful experience. Aaron, our sales representative, was so friendly and fun that it made my visit wonderful. I highly recommend Aaron if anyone goes in to look at furniture. I love the chair that I bought.

Massey was a great sales person. She is asset to your store. And Jordan was a great help too

Tucker is an EXCELLENT salesman. He is not pressuring or pushy at all and tells everything just how it is. He is also very welcoming and will match your budget and needs perfectly. I highly recommend doing business with him as you will get all that you need and more ! Overall a 10/10 experience and I will definitely be coming back.

Excellent service is what I liked the most. Salesperson and manger were very thoughtful and through. Excellent product as well.

Everyone was so awesome!!

Very nice people and we’re on time. Actually they were even early expecting to make business with him soon.

Glad I stopped by and checked out the price on a recliner. Best deal in town. Everyone was nice and answered all questions we had .

I was looking for a “Loveseat Recliner” and needed it delivered to the East Texas area. I was very pleased to meet your salesperson “Jake”. He was extremely polite and very helpful with the whole procedure. Once again, Thank you..

Did not put furniture together as room was not completely ready.

Communicated well and delivered as expected. Very friendly delivery guys. Great job!

Aaron was incredible, very helpful without being pushy at all. Helped me find exactly what I needed and was super patient. Prices were unbeatable, for high quality furniture. I won't hesitate to come back.

Tucker at Ashley Furniture in the Central Texas Marketplace was so easy to work with! I visited the store in March with my mother to pick out her furniture and while I was there I picked out some I loved but wasn’t ready to order. This week I was and he took care of me over the phone to order my new furniture pieces! I couldn’t recommend him enough for all your purchases l.

Found comfortable recliner @ reasonable price. Tucker was knowledgeable about the recliners I was looking at & was helpful without being annoying.

I purchased furniture in-store on April 5 through a store manager who was able to offer a better price and payment plan than what I found online. During the purchase, I was told that my furniture would be available for delivery the weekend of April 11. Despite automated messages suggesting the earliest delivery date was April 16, both the manager and other sales associates advised me to disregard those messages, assuring me they were working directly with the warehouse to honor the earlier delivery timeline. After a couple of days without updates, I visited the store in person to express my concerns. I shared that I had previous negative experiences when sales associates instructed me to ignore the automated scheduling system. The manager reassured me again, stating the order would be split into two deliveries: the table and four chairs would arrive by April 11, and the remaining six chairs would follow later. I was encouraged not to worry and was told the situation was under control. Unfortunately, although the manager had scheduled time off—which I understand—no other team member reached out to keep me informed during their absence. I received a text confirming delivery for April 11, but something didn’t feel right that morning. When I clicked the hyperlink in the message, I discovered the delivery had been canceled. I immediately contacted the store around noon to speak with the manager. I was told the message would be passed along. After no response within the hour, I called again and still was unable to reach them. I clearly requested a return call before store closing at 9 PM. When I followed up once more that evening, I was informed that the manager had already left an hour and a half earlier. This lack of communication and professionalism—both from the manager and the overall team—was incredibly frustrating. No one took ownership to keep me updated, despite a missed delivery and a clear failure to follow through on what was promised. At that point, the automated system was now showing April 22 as the earliest available delivery date. The following week, I had to repeatedly contact the store just to receive basic updates. After several phone calls and conversations, I ended up scheduling the delivery myself through the automated system. The furniture was eventually delivered on April 22. On April 18, I contacted the manager to formally request that the delivery charge be waived due to the inconvenience and repeated communication failures. After not hearing back, I followed up again on April 20. Only after directly asking for an update did I receive a response—informing me that a 50% discount had been applied to the delivery fee. This was not what I asked for, nor do I feel it was a fair resolution. Given the level of inconvenience, unkept promises, and the amount of time I spent following up, the full delivery fee should have been waived to adequately compensate for the situation. At the end of the day, I felt devalued as a customer. There was eagerness to make the sale, but a significant lack of follow-through, accountability, and communication once the transaction was complete. If I had the chance to do it again, I would have placed my order online or worked with the Cedar Park location, where I’ve previously experienced far better service. I do not plan to return to the Waco location and will strongly consider other local furniture retailers going forward. I respectfully request that this experience be communicated to regional leadership. It’s important that those overseeing store operations understand how these types of breakdowns in communication and customer care affect long-term customer trust and loyalty. Very dissatisfied.

Excellent Service

It was a Great Experience and well taken Care of by the salesman He did a Great job explaining everything 🤗👍

Make promises they can't keep

Great!

Great store but the checkout process once you buy furniture takes way way too long

Stripped out screws drawer rail on dresser causes drawers to sag. Needs to be fixed Didn’t know in advance the bed wasn’t going to be delivered until I called 2 days before to confirm delivery. My old phone number was supposed to be updated and wasn’t that’s why i wasn’t informed. Didn’t realize the mattress was rolled up to to inflate. Probably wasted money on that to. Won’t last long. Not happy

Delivery was fast and on time. Guys did a great job. One issue with stitching found on couch but I know that has nothing to do with Delivery. So I will be getting ahold of a representative from my local store to resolve that issue.

Tony very helpfu. I am very please customer.

The gentlemen that came were very friendly. They were quick and knowledgeable. I will definitely use Ashley again. They were so friendly.

So appreciate the workers! Everyone has been so nice and has gone out of their way to be helpful and make sure we had a good experience. We definitely would go back again when shopping for our home.

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Ashley Furniture – Thanks to Tony! "I recently had an amazing experience shopping at Ashley Furniture, all thanks to Tony! From the moment I walked in, he was friendly, knowledgeable, and genuinely helpful. He took the time to understand my needs and helped me find the perfect living room set, bedroom set and bar stools within my budget. Tony went above and beyond to ensure I was completely satisfied, making the entire process stress-free. If you're shopping for furniture, ask for Tony—he’s the best! Highly recommend Ashley Furniture!"

Jonathan Orta is a true professional salesman in the best sense of the term. He met us at the door with a warm smile and helpful demeanor. We knew generally what we were looking for, and after asking a couple of narrowing questions he took us to the perfect sectional. Never pushy—he just interacted with us like a friend would and made sure we got exactly what we were looking for. Overall, great service & a fun experience.

I bought a couch today and everyone was so helpful!!!!! They even lowered the price a little bit to fit my budget. Absolutely love this place. They have a beautiful selection which I will be coming back soon to purchase from.

Manisha provided great customer service and helped me with what I needed. Will recommend

I came in looking for a mattress because I unfortunately had a bad experience with the one I purchased from a mattress firm in June. Tony was the salesman who greeted me at the door and helped me find exactly what I needed. He was personable, patient, and kind. Before I selected the final mattress I landed on, he called over Jake to help answer some questions I had. Jake was also very helpful and knowledgeable. He helped me narrow down my options to 1 bed in particular which the 3 of us decided would be the best fit for me. Neither of them pressured me to make a decision, rather, they put me at ease about my decision and answered all my questions (I had a lot). They both got me checked out and delivery set up. My bed it set to be delivered on Thursday, so i'm hoping that will be a smooth process. Maybe I can leave a comment following that experience.

Great customer service.

I have been in this store a few times. All the employee have been very friendly and easy to talk to. The last couple things I purchased was with Aaron. He took his time, answered all my questions, and explained everything. I would highly recommend this store. Ask for Aaron.

Great experience

Great shopping experience. Friendly, very helpful salesman. Great price and love the furniture. Exceeded my expectations.

Victor is the one to ask for. He is Extremely kowledgable!, very patient, very efficient and worked some great deals for me on a headboard, recliner chairs, dresser and night stand.

Excellent! Ask for Marisha (Kansas) Weaver.

Jake Silcox was extremely nice and very helpful. I highly recommend buying furniture from him at the Ashley Furniture Store in Waco, Texas.

Beautiful furniture, Victor was pleasant to work with and didn't rush us and wasn't pushy. Excellent experience! Can't wait for delivery of our Beautiful items!!

I recently visited the store at 5600 Bagby Ave. Waco, TX location (Market Place) and, unfortunately, had an unsatisfactory experience. While I understand that customer service can sometimes be challenging, I felt that the manager on duty today was not as polite or professional as one would expect. In particular, I was disappointed by his lack of attentiveness to customer concerns and their apparent disregard for customer retention. Furthermore, I observed some unprofessional interactions with peers, which did not create a positive atmosphere in the store. As a customer, I believe in the importance of a courteous and supportive environment, both for customers and staff. I wanted to share this feedback in the hopes that it will be taken constructively to improve the service experience for future visitors.

Very knowledgeable and professional. Pleasant atmosphere and allowed us to roam without pressure.

Everything was great

Tucker was very personable and very helpful while we were wandering around the store today! We very much appreciate how nice and accommodating he was!!

Gustavo was amazing in every friendly and ready to assist you immediately! Thank you Gustavo

Tommie was really good of his job and the knowledge of what he was selling and talking about. The manager was very nice and helpful as well. I would recommend this store.

Great experience and friendly staff.

Jonathan was amazing and sold us exactly what we were looking for

The sales associate forgot to put the box spring on our order, order arrived, now we have to find a box spring. They do not have a warehouse in Waco, so there is no easy fix. Very frustrating. Buy your furniture somewhere with competent employees.

Very professional service. Very satisfied.

Victor was very helpful in the needs we had in purchasing a new mattress. He was very polite, friendly, and has continued to communicate with us following the sale. Very pleasant experience.

Staff was very knowledgeable and friendly. Best customer service we ever had buying furniture. They took the time to show us differences in the product we were looking for.

Best customer service we've ever had buying furniture. We specifically went in to look at mattresses. They listened to what our needs were and showed us many options. They didn't rush us or pressure us and made sure we were happy. Extremely knowledgeable people from management down! Will be returning to buy other furniture in the future.

I went to Ashley looking for a new bedframe. I received great service and will have a new bedroom set mid next week.

The associate that helped me was next level very patient and kind ....I hope his photography, podcasts, and there Music related talents take off he deserves it thanks again.

👎👎

On January the 11 went into this store and was greeted by Aaron and he was very helpful, and we decided to purchase a sectional.It was delivered on January 21st. Aaron was a very nice guy and enjoyed talking to him so much! Today is the 27 of January and this sectional is the most uncomfortable thing I have ever encountered!! I don’t like the way it looks in my room and I don’t like sitting on it! I went to the store this morning and Frank Burns greeted me and when I told him my problems he just said that they don’t sell used furniture! And if I would just give it a couple of weeks it would get better and not be as firm. I asked if he could just trade for a couch and two recliners and he again said we don’t sell used furniture. I really think this is pretty shitty since I have only had this furniture in my house for 6 days!! DO NOT SPEND YOUR MONEY AT THIS STORE!!! They do not care about their customers!!!!

We were immediately greeted upon arrival, explained the layout of the store, and advised that if we needed anything to alert the salesman, Aaron. We were not bombarded with questions, were checked on periodically, and our questions answered. We found the pieces we were looking for at great prices and with a fantastic warranty!

Great customer service every time we've been here.

Very attentive & helpful.

Good customer service. Jonathan went the extra mile to make sure we got what we wanted.

Hi my name is Emily. I visited the Ashley’s furniture store here in Waco Texas today and have to admit my experience was one for the books. The sales representative that took time to assist me was no over barring or pushy. He listened great to what I was looking for and helped with options In my budget range. SOLD!!! Everyone who helped was extremely respectful from management to a Highly recommended Tucker (sales rep)is his name and I will be returning for my next necessity. Keep up the great work.

My husband and I were shopping for a new couch and let the salesman talk us into applying for their Synchrony credit card. The salesman selected the online application on their store kiosk and told us to fill it out, so we did. Once we completed the application (and it already ran my husbands credit) he then realized he had us apply for the wrong card, concora. The card he accidentally had us apply for was 35.9% interest rate which we would NEVER agree to. He then proceeded to have MY HUSBAND call the card’s customer service himself instead of him who made the mistake!! The customer service lady was also surprised the store didn’t take any initiative in helping us. I expressed my concern to the store manager and explained that I was upset that they didn’t take any responsibility in their mistake and he didn’t care nor offer an apology or additional help. We were ready to buy the couch until they showed their true colors. Glad we dodged a bullet. I’ll be sure to share my terrible experience every chance I get!

I recently purchased a new living room set from Ashley Furniture in Waco, TX. This purchase was the best furniture buying experience I have ever had. I came in multiple times to browse and compare prices. I was treated with respect and never felt pressured. When I finally made the decision to purchase from Ashley, Eric, Kansas, and the manager all stayed well past closing time to finalize the sale. They also worked very hard to give me the best possible price on the set that I purchased. I highly recommend this store and I will definitely purchase more furniture from them in the future. Thank you for the pleasant experience and the beautiful leather sectional!!!

We were very pleased with the experience. All our questions were answered to our satisfaction and the paperwork went quickly and smoothly.

Will never spend my money with this store ever again. The sectional purchase we had for 31/2 yrs started coming apart and sad thing is it was only me and my wife using it,hauled it to the dump.Purchaced 4 bar stools used an in store credit was lied to about the delivery of said items paid cash for the difference, called to was told it would be delivered in a week,called to find out it was put in a lay away plan and some how we owed $20 when we already paid cash for the difference from the store credit mean while furniture at the warehouse was sold and they had reorder the furniture to get shipped.The salesman was to call us back and never did so had to call back myself to find out all of the above,still don't have my furniture.The waco store only cares about sales not customer service and satisfaction.Ido mot recommend this store to anyone aswell as friends and family.

Great!

I had a great experience with Kassidi. I purchased furniture over the phone with her and she was very helpful and patient.

Aaron is very personable has excellent customer service skills and is extremely knowledgeable. He will take great care of you 10/10 highly recommend him😊

We love working with Manisha! This is our second experience with her. She is polite and straightforward and very professional. Thanks Manisha!

Manisha (Kansas) was so helpful this evening. I told her what I was looking for and she knew exactly where it was. She made the buying process so easy, and I will definitely be back because of Manisha.

Tucker was amazing and gave us a great deal he was helpful, patient and very understanding!

I had a very positive experience. I found exactly what I was looking for with the help of the salesperson. Thanks!

Awesome experience, was treated as family and wasn't pressed on any decisions.

Furniture is absolutely beautiful, the delivery guys were amazing ! Experience was fantastic, I really appreciate everything

Levi was a tremendous help in finding the perfect benches to go with my dinning room table! Great prices and wonderful customer service!

I recently made a purchase from Ashley Furniture and I'm so happy with my purchase! Manisha was incredibly helpful and knowledgeable throughout the entire process. I appreciate her patience as I decided on the perfect piece for my living room.

Kassidi met me soon after entering and her and the team made sure I got what I wanted. Also really nice financing options available.

The team was very helpful and informative. They were also friendly, kind and very professional!

The headboards and footboard are so close to the mattress. It's impossible to stick your hand down there To lift the mattress to make the bed because the mattress is so heavy. I have cut up my arm in hand trying to reach down there to lift it..if I could just exchange the bed either the frame or all of it I would be better off if not, if they could just come get it and I can go elsewhere. That's the problem right now. Thanks Debbie Villafana

Didn't have furniture I wanted to look at, didn't honor some of the options they showed online. Was rushed the entire time but no one was in there.

Aaron was amazing and did a fantastic job with everything! Thank you all so much

Very high quality...however little bit overpriced...

So glad my wife and I decided to go to Ashley Furniture. We had planned on going to Bob’s Mills. I googled Ashley and to my surprise, 1 we thought they were closed but the sign said otherwise. We enjoyed our experience at Ashley Furniture. But sales person Aron did a great job. Sold us on the higher end Bed. Thank you Ashley Furniture.

Just purchased a $900 piece of furniture to be delivered to my home. They said that they would deliver it to the closest dry place and that I would have to bring the piece of furniture in and place it where we want it. I was fine with that as in my 62 years on this planet and literally thousands of dollars spent on furniture never in my wildest dreams. Would I expect them to drop off this box. Talk about some assembly required. Why did I pay $1000 if I’ve got to put the thing together?

Went to Waco's Ashley store on Sept 3rd and ordered a bed and mattress that was to be delivered on Sept 25th. They waited until Sept 20th and had the warehouse call me to let me know the base is on back order until Oct 9th so I would not be getting my bed as promised. ( I was told when I ordered that it was in stock). I called Ashley's furniture on Saturday and was told I would get a call back. I had to call 3 times to finally talk to someone. I was told Saturday at 7 pm that I would get a call by Tuesday. It is now 5 pm. No call and no one answers when you call the store. It ends up going to a call center who can't help me

The employees lie and are incompetent. They will lie about their policies and time of delivery just to get you to buy. Of course, when the employees spend all their time playing on their phones, its no wonder they don't know the policies. And when you call to follow up on the delivery they will ghost you. DO NOT BUY FROM HERE! If you are reading this I am trying to help you.

Super helpful, all the staff cracked jokes and were super interactive. Not only did I get what I was looking for but I had a fun experience.

Aaron Roberson was very helpful and found us exactly what we were looking for. Price was great too. Ashley is our go-to furniture store.

Cassidy was extremely helpful and knowledgeable. My Fiancé and I are extremely satisfied with our experience at Ashley’s.

My husband and I went to Ashley's Furniture to look at getting new recliners. We were immediately greeted and helped. While the gentleman was looking into information for us, we were walking around the store and we were greeted by the store manager. Upon my husband checking out, there was another employee whom struck up a casual conversation with me. It was nice to not be looked at as a human and not a sale! It was nice to have someone genuinely interested and listening to what we wanted. Tommie made the whole process was very easy and not stressful at all. We can't wait for our new furniture to come in!

Sales team is very knowledgeable, attentive, and willing to go the extra mile to assist with everything from selection to financing.

The whole experience was enjoyable.

Manisha was amazing in helping me get exactly what I needed.

Great all round service today, from Tommie. Was also able to get price lowered to my budget. Thank you

Darlene was great. Knowledgeable, helpful and fun to work with!

Best store in Texas Frank Burns and his team understands customers and customers service. He taken the time to build strong sales teams that help and are not too pushy. Great job 👍👍

We went into Ashley with a problem on a phone order I made. Tucker helped us and did an amazing job getting everything worked out. There were several issues but he was patient with all of them.

Great service, great prices.

Jose did a great job waiting on us today!

Average at best furniture and customer service is way below par!

We arrived 45 minutes before the store closed and ran the poor salesman all over the store looking for a sectional. Tucker reassured us that he was in no hurry and didn’t want us to make a rush decision because of the time. In the end one of his team members told him about a hot buy that fit our budget, color scheme, and needs/wants. Also, it was nice to walk in to see a friendly face with a smile and didn’t stalk us. In our conversation with Tucker we found out that he was from our small but growing community. Big thank you to Tucker and Ashley Furniture.

Friendly and professional salesman, Mr. Roberts. He listened to my request and located what I needed. Very helpful and polite. One of the best experiences I’ve had in a furniture store.

outstanding service from Jose

I was able to find exactly the couch and recliner that I had in mind, as well as a coffee table and end table that perfectly meets my size and style requirements, at a great price right within my budget. Couldn't ask for better service. And the delivery time is perfect.

It was great

We liked it great service deal with Jose. He was very helpful and showing us the furniture we were looking for thank y’all

Aaron was very kind and helpful in getting my dining room purchase!

Aaron was great fast and simple process

I placed an order with Ashley Furniture in February and was told they would hold it while our house was being built. We had no clue it would be July before the house was done but I stayed in communication with my salesman on the status of the house build. A week before we moved in I scheduled for my bed, mattress and two nights stands to be delivered on the 16th. I got calls and texts leading up to the date and even the day of was given a 30min window of arrival time. The truck shows up with ONE night stand and no other items. I have the store a call and she told me all my items besides the ONE night stand was on backorder and wouldn’t be able to be delivered until 7/26. Not one time did anyone tell me anything about anything being on back order or any items being delayed. Very unhappy and disappointed. Please do better with your communication Ashley Furniture!

Darlene was great and found us just what we were looking for at an affordable price!

I just moved to the Waco area recently and vistited Ashley to pick out some items for our new home. I had a great time getting my furniture tonight. Dealt directly with Tommie and Vannessa. Tommie was a great sales person. He took care of me, helped show me what would go best with my previous selection, as well as completing my set. He even discussed having the correct area rug to allow for color contrast of the furniture and my hardwood floors. He was able to work out the pricing to get me the best deals possible on all of my purchases. Vannessa made my purchasing experience great. She was well versed with the finance options and what suited my particular situation best. Very knowledgeable staff. Great conversation with the whole team about the furniture as well as the local community. Very insightful for a foodie like myself. Hands down 10/10 experience and would 110% recommend choosing them for your furniture needs. I went in close to closing and they were more than happy to stay late to ensure I got exactly what I wanted. Great people make it all worth the while! I will for sure be returning when I need additional items.

Very accommodating and pleasant to converse with, great personality.

Manisha is the best. Hospitable, professional, we enjoyed working with her.

The salesmen were professional, courteous, and very helpful as well as easy to work with.

Sales person Jose and manger Frank were outstanding. Furniture we bought was a great quality and we loved doing business with them. Thanks Jose!

Professional, prompt, timely, knowledgable, customer focused, friendly and incredibly helpful. Thank you Ms. Weaver.

Aaron & Frank provided great customer service. I’ve received great quality products with each purchase. I will continue shopping with Ashley furniture for my future furniture needs!!

A-A-Ron was awesome good attitude and very helpful and wasn’t pushy or trying to force the sell on us

The staff was friendly & helpful, and didn't pressure us. They answered all our questions.

Tommie and the staff were very thoughtful and patient with me as I made my decision on a new loveseat. It took me over a month to decide. I appreciate all their help on choices and styles. They are a great group of people.

We ordered two chairs today with Kassidi’s help. The entire process went seamlessly and was the quickest in and out we’ve experienced in a long time. Along with the great service Kassidi provided, we were acknowledged on our way into the store and again on our way out by other employees. We highly recommend Ashley as a customer friendly store.

Great group at this location very helpful and patient

Nice Bedroom set.

Laura Campbell from Ashley Waco TX was an amazing helper. Ton of information, 10/10 recommend asking for her when you need furniture. I hope management recognizes her spirit, attitude, and knowledge. She is wonderful. Thank you Laura for all the help. My new furniture looks amazing.

Very good experience, Manisha worked with us to buy the right couch for us, at the right price

Kassidy was so helpful! I was in and out in 20 minutes. Mike was also very much appreciated as he loaded everything for me!

Kassidy was a great salesperson. Very friendly and helped us find a good solution. No need to go to super expensive places as our choices were at a good price. Ashley will negotiate with you too.

By the time we were done, the $1000 couch we looked at was $1800 with the protection plan and the delivery charge...what a racket. We walked out.

Jose Gonzales was really helpful and cordial. He showed patience with me and my companion until we were satisfied with our purchase. He also was so kind to guide us through the financing process.

Tucker was very helpful in our selection of a couch. Did great at being helpful but not overbearing.

Does not honor repair contract wasted money

We order some chairs which we love them and the sales lady Kassidi Franklin was so nice and helpful. The financial part was terrible. I went to the back of the store and talked with Vanessa Pridemore the sales manger with Acima. She talked us into getting the chairs to be lease and worst experience do not use Acima or talked to her. She explained to us that we can get a certain payment plan but I found out it was a rip off if your total is $539 then you be owing over $1.000 or more when you finishing paying like it was for us. We got the bill and it says $38.67 a week for 1 year. So I called Vanessa and she never answered my call or responded to any my emails. We told her when first talked to her that we will pay it off before April 29th which was $200 a month making it 3 months to pay it off which was the deadline to pay the chairs off early. We hurry up an paid the chairs off April the 1st. So basically she lied to us about financing I guesss she was just trying to make a sale. I repeat do not use Acima you will be paying way more than you expected. I have been shopping at Ashley for years love their store but will never use their financing to purchase our furniture.

Very happy with the service and the deal that was made.

Welcoming knowledgeable friendly staff made visit and purchase easy!

Aaron Roberson was most helpful and offered excellent customer service. I let him what I needed and wanted to make a purchase asap. I found what I wanted within minutes. He expedited the numbers and process for me without issue. He even shared extra information about other items on super sale. Aaron made the experience worth while for my trip. For this reason, Ashley’s will be my furniture go to from now on. Beautiful furniture. Great selection.

Laura Campbell was my sales lady. Working with her was so easy. Very professional and sweet personality.

Sales people were very helpful and didn't rush. Enjoyed trading. Will be coming back.

Our sale guy was very helpful and didn't push us on buying

I Love The Stuff Day have In There

Aaron at the Waco location was great!! Very helpful and knowledgeable and helped us find the perfect couch + area rug. Will be back for future purchases!

Great stuff at reasonable prices. Ask for Tucker next time you're there; real stand-up guy.

We met Kassidi Appointment arrival at ashley's. We went in there looking for a recliner.For our new home, we just purchased an Kassidi Was very helpful and knew exactly what we wanted. We also s all a beautiful bedroom set on Clarence.And she worked with us on making a really great deal. We talked about our new home and how we had.Just put a down payment on a mattress.Set with the adjuster frame, And after much discussion, they actually met us on the price, and provided us the proper mattress protector for our split king size bed. We highly recommend you ask for Kassidi Anytime you go to ashley's in Waco. She is very friendly, knowledgeable and and fun to work with.

I appreciate the friendliness professionalism shown to me by the sales representative. All of my questions were answered fully and to my satisfaction. I liked the fact that when I was uncertain about an issue, ideas were offered through the representative's experience and knowledge to help maintain the flow of the conversation. Thank you.

Laura C. was extremely helpful. She went above and beyond any sales associate I ever worked with! Ashley found a gem when they hired her!

We really enjoyed working with Aaron. He was courteous of our time and always had the answer to our questions about delivery, pricing and products. We will be back!

Nice store and Jeff took good care of us

Manager swapped product on us and I'm guessing he thought we wouldn't notice. We went into the store to shop for a new mattress and after trying a number of them we found what we liked but was a little too expensive and as we were about to leave the Manager said he had one in the back of the store that was close out model. Said it was the same just the cover would have different color, 3 times he assured me it would be the same one we wanted but they delivered a lesser one that we had tried but didn't like and refused to take it back. This ain't over yet....

The sales associate was very warm and friendly and kind and patient - she helped us find what we are looking for. The whole process was easy. Left happy!

Jose Gonzales at Ashley Furniture in Waco was incredibly helpful in assisting me finding the perfect loveseat and chair set for my new office. He was attentive to my needs and preferences, and ultimately showed me the winning set. All while being very laid back, down to earth, and kind. Highly recommend you go see him if you're looking to furnish a space!

I've bought several pieces of furniture from here. The qualities great, but this will be my last time shopping here. I let them talk me into using Synchrony this time, that's fine, it was a good deal. However, they sent the incorrect owed amount to Synchrony. I've started a case with Synchrony, chatted online with Ashley and over the phone with a manager at the Waco store. I was assured both times by the Ashley employees that it would be taken care of. They had the wrong amount of items listed as me receiving them. Here we are, 2 weeks later, payments are starting to be due and the amount owed hasn't changed. Im going to end up paying hundreds more than I should owe, just save may credit score. This place is no longer a quality, trustworthy store. Who pocketed the extra money?

Beautiful lay out, extremely clean, my only issue was with my initial greeter….i ended up being assisted by a man named Tucker who was very professional and knew exactly what he was talking about, very helpful. My INITIAL greeter on the other hand, Mara, was incredibly rude and actually asked me and my roommate to leave bc we didn’t know what we were coming in for (due to just having moved and looking for a bit of everything, not that she knew that bc she cut us off so quickly) and mentioned being in the area to eat and we were just looking to get an idea of prices. She was quick to ask us to leave and included calling us a waste of customers. I plan to be back to purchase a beautiful desk from Tucker within the week.

Mara was extremely unprofessional and tried to run us out of the store upon entering because we just wanted to look for now while waiting for our table at Buffalo Wild Wings right next door. She said that we would be a waste of customers for her because they take turns greeting people. After looking around for a bit, I actually found some things I’d like for my home and was helped by another very pleasant and professional salesperson (Tucker). After moving in a few weeks I plan to be back and do business with him. I hope they either retrain Mara or send her on her way because that’s no way to treat any potential customer regardless of their immediate plans.

Loved my experience with Jose was exceptional! He really went out of his way to make sure I had the perfect cabinet! It came yesterday and the delivery guys had to transport the cabinet up my log driveway since the truck couldn’t get past my gate. I felt so bad but they did an awesome job! I highly recommend Ashley and Waco and I’ll be going back to get a couch soon!

Sales TEAM helped me find the perfect platform bed (queen and full size) mattresses for my house. Also, going back shortly to buy the tempur mattresses that is perfect for my master bedroom.

Mara from Ashley’s in Waco, TX is so helpful! She made our experience so great! Moving from Arkansas to Texas and picking new furniture was super stressful during transition but Mara made that so easy. 100% suggest Ashley’s in Waco!

Great help and support from Tommie.

Aaron was very helpful.

Friendly, knowledgeable people that were very helpful for us to find our new furniture.

Jordan at the Waco store was amazing to work with!! Was a great experience, and we have always enjoyed working with this store.

Kassidii at the Waco store was awesome. She knew everything about the mattresses and answered all my silly questions. I was nervous walking in but so excited when i left. She made everything so smooth . I'm so happy I dropped in. Thank you !!

Wonderful strands delivery. Love the couches.

Very friendly and helpful

Service was great. Were very helpful in selecting the loveseat and bed that met my needs. Also went the extra mile to set up the bed that met the specs that I needed for me to try out in the store! Christopher was very knowledgeable about the products I was looking for and made sure I was happy with my purchases.

The employees are very helpful and knowledgeable I appreciate all of them in the Waco Texas store.Mara was my sales associate and she took the time to help me and made me feel comfortable about my purchases. I also had the added help with an expert associate in the sleep department . What a concept great idea!!! Thank you all great team work!!!!

Ashley’s furniture is absolutely terrible! I physically went in the store and ordered a bed frame them on 12/27 from Jordan. It was suppose to be delivered on 01/03, but it wasn’t delivered until 01/11. - the first time it was delivered to the house, the warehouse had shipped the wrong rails to the bed frame. - the second time it was delivered, they still sent the wrong rails for the bed frame. - the third time it was delivered, they brought the correct rails for the bed frame, but insisted on taking the screws with them. Therefore, still couldn’t not put the bed frame together. - fourth time it was delivered, still did not send the correct screws to go with the headboard and footboard to connect to the rails of the frame. All this to say, I was having to wait a week each time for the wrong parts to be delivered. By the 4th time they delivered the wrong parts, I ended up just going to Ace Hardware and buying the screws. Frank (the manager @ the Waco location) has been terrible to work with this entire time. Not only that, they have a no refund policy, so I had no choice but to go out and purchase my stuff just to make it work. Everyone that I have talked to has had terrible experiences with Ashley’s Furniture. Please get your furniture elsewhere.

Overpriced furniture of mediocre-low quality, but honestly what I hate the most are the salespeople. And look, I get it: this is their job, this is how they make money. But I. HATE. walking into a store and being accosted by someone giving me the fake "I'm happy to see you, man!" song and dance. I can't even look at a piece of furniture without someone swooping in like a condor, all "Ohhhh my god, I see you're looking at this, we have this on sale! Hell, if you come ask me, I'll give you a discount on whatever you want!" (Yes. They all say that. It's not them being personally generous, it's what they're told to do just to get a sale.) It's all very fake, which is bad enough; worse, it makes me really uncomfortable. I don't WANT you eyeing me and salivating as I check the softness of a mattress. I don't WANT you making a beeline for me if I so much as lay my eyes upon a sofa. Give the customer your name at the start, get a feel for what kind of person they are, and if they're obviously standoffish, then LEAVE THEM ALONE unless they come to you. Seriously. I will remember your face. I know you need the commission. If I actually find something in that overpriced store that I want to take home, I will faithfully search that salesperson out, even if someone else tries to help me instead. If you don't mind salespeople, then go on in. It's a wonderland of bland whites and grays. (I did see a purple throw that I was in love with...til I saw the pricetag read $79. L. O. L.)

Jose Gonzales was our sleep specialist today. He is very kind and knowledgeable. He got us right with a new mattress and bedroom set! He was very professional and considerate about our needs. We will be sleeping tight real soon Thank you for all your help.

Great place to shop, nice furniture at reasonable prices. Great staff! Go See Mara Parker, she is excellent!!

Jordan was a fantastic consultant! He listened to my questions and was eager to assist me in making a purchase. He offered additional services and products before completing my order. Meeting Jordan with his excellent customer service will have me shopping for furniture at Ashley in the near future! -Andrea Griffith

Nice and Professional sales people

Always nice when you have people go out of the way to make you feel special. Thanks Jordan and Frank!

Wonderful helpful, Manisha Weaver is a STAR!

Aaron was very knowledgeable and helpful when picking out living room furniture. He is very charismatic and personable. We have already referred him to friends and family who we know are in the market for new furniture.

The sale person was extremely knowledgeable and friendly. We highly recommend Ashley store.

BEWARE!!! On December 29th, 2023 we went browsing for sectionals at Ashley Furniture Store in Waco, TX. We ended up really liking this specific sectional (item #s: 6762217, 6762234, 6762266) because of its comfort and it’s size. After speaking with the Manager, Frank Burns, he assured us we were getting this exact sectional, but in new condition from the warehouse. We ended up purchasing this sectional on December 30th, 2023. After about 3 weeks, on January 20th, we received all the items and were excited to try our new couch. After sitting down, we quickly realized that this sectional DID NOT express the same comfort as the one we tried in the showroom. The cushion support was stiff. We ended up unzipping the cushions and were perplexed about the material that was used inside. That evening, I wanted to make sure we got what we initially agree to, so I went back to the store and sat on the same couch we ordered and quickly realized the comfort did not match what was delivered, so I unzipped the sectional cushion to see what was inside. To my surprise, the material did not match and the seat support was different. This explained the comfort discrepancy. I was confused as to why we did not receive what we originally paid for. After speaking with their manager again on January 20th he told me there was nothing he could do as far as returning the sectionals as they have a “no return policy”. Ultimately, we were deceived as we did not receive what the showroom had on display. We are VERY disappointed as we thought this was a reputable business that cared about their customers. AGAIN, I WILL NOT SHOP HERE AGAIN AND MAKE SURE ALL MY FRIENDS AND FAMILY DO NOT EITHER!!!

Jose and Frank were so helpful, and Ashley is a great place to do business. We are repeat customers and will look to Ashley and it’s fine staff if we need anything in the future.

Great experience. Friendly helpful staff. Would buy there again.

Great customer service and very helpful as well as friendly definitely help me find what I needed

Our trip to Ashley Furniture was awesome, all thanks to Aaron! From the get-go he jumped into action, chatting with us to figure out what we were looking for. Aaron was patient as we explored different options, and he wasn't just pushing sales. He genuinely wanted us to find what was right for us. What really stood out was how Aaron kept us on track with what we wanted. He made sure we didn't end up with something that looked cool but wasn't what we needed. That guidance was priceless. Plus, Aaron's got this easygoing vibe that just made the whole experience enjoyable. It's like shopping with a friend who knows everything about furniture lol!! If you're hitting up Ashley Furniture, ask for Aaron 😊

Tommie was great at answering my questions and a smooth transaction. Will hold off on commenting on quality of living room set until I receive it and use it a few months.

Manisha was a breath of fresh air, greating me with a good morning at nearly 5pm made me smile. She was patient and listened to exactly what I was looking for even if it was very affordable. Will be going back to see Manisha ( aka Kansas ) very soon for a living room set. Signed, Very happy customer

Everyone there knows how to make sure you have a wonderful shopping experience! They’re welcoming and friendly and some had a hilarious sense of humor. Best furniture shopping experience my mom and I have ever had!! Thank y’all for all your help; especially Mara and Frank 🤗

Delivery was excellent but there was a broken part and a damaged part.

Got what I wanted and had good customer service and I enjoyed talking to the guy that helped me. Will go back.

Got my miss jessica perfect recliner chair..Darlene was friendly..professional..ray of sunshine.!! Will definitely come back for my furniture needs!!

My Husband and I looked at three different stores for barstools for our island in kitchen finally we were sent to Ashley furniture in Waco and was told to ask for Aaron Robertson, who was very helpful fantastic he took us straight to the barstools we were looking for. We were amazed and definitely bought them. Thank you so much for all you do great team at Ashley furniture in Waco sincerely, Carrie .

I have tried to like this place, but I just can't get there. I have bought a couch, and a mattress. At two different Ashley stores. Both have provided horrible service. Sales persons are great. A bit overbearing, but they are trying to sell you something. I went and looked at recliners. Salesman way to pushy. I didn't get them. Wasn't what I wanted, but he wouldn't be quiet long enough for me to tell him what I was looking for. The biggest complaint about Ashley's is customer service from what I have read. I get that. Their warranty deal is really a joke. Bought that on the couch. Never fixed the mark from when they delivered. I couldn't prove it. Now to get that discount because you never used it in 2010, you need your paperwork. Ha ha

Was charger almost double for my bed frame called after Christmas because it's the holidays and because the bed has been delivered I can't get the money back on my card they said it because I didn't call befor the delivery but I did not receive my summary tell 3 days after delivery with a extra almost $700 added to the charges now they won't help.....new review went back to ashley they tried again to over charge me for a couch and even said $1200 of the charge is for delivery most bs ever

First time there and it was a Great experience. Wonderful place to do business

Thank you!! Excellent customer service.

Jordan was awesome! Got exactly what we were looking for and very pleased with the price!

The only concern that I have is that we were never told we had to pay for the protection plan. We were so occupied with the conversation that we never inquired about plan, we were told over and over it’s part of the price. However after looking at the receipt we see that we paid $299 for it. We felt like we were forced into this. If we had been made aware of the ungodly amount of money we would have not agreed to it. And here we sit with still no delivery date or even an estimated delivery date. The salesman was other wise great but there was never a mention of the protection plan costing $299 we were lead to believe it was built into the price of the chair that we already knew about not an additional fee.

Professional, friendly and informative.

Courteous and fully supportive

Manisha Weaver was a knowledgeable and friendly salesperson. Would be happy to work with her again.

awesome

The store delivered damaged furniture in June. I called the store when it was being delivered and was told I had to accept or decline the entire order and could not refuse just the one damaged piece. I accepted the furniture and signed the delivery receipt, notating the damage. It is now December and my furniture is still damaged. I have made myself available, on four occasions, for repair technicians to attempt to repair the damage. Each time they leave without repairing the furniture and each time Ashley tells me they are going to send another repair tech and have thus far refused to replace the damaged piece. I have spoken to the sales person, the manager and several other people in the store and they provide no resolution. I do not recommend doing business with Ashley Furniture. They do not stand behind their product or their word and you will waste time trying to get them to.

Great experience, no one bothering you unless you need help. Very knowledgeable about the products and understanding

Employees very courteous,friendly & helpful.Beautiful furniture affordable prices

Manisha was awesome! Our house had burned down and was a total loss! She worked with us showing items room by room until we had the furnishings needed to try and piece our home back together. She was such a dear, listening to our wants and needs guiding us in every direction needed. I have never felt such compassion as Manishs gave us, in giving us her time.

Great shopping experience with Manisha. No sales pressure and she was awesome working with us. The whole staff was amazing. Definitely will shop here again.

Very helpful. My wife found what she wanted.

Great people and beautiful furniture

My wife said they were wonderful. Very courteous and respectful. They placed the furniture right where she wanted it.

Mara and Frank were very helpful.

Jordan was great and didn’t give a high pressure buy now push. Highly recommend.

Our experience at Ashley Furniture, Waco Marketplace was smooth & easy, with personalized help from Manisha. She was professional & helpful, without any pressure! Thank you for an satisfying buying experience!

Tommy did great! Listened well to what it was I was looking for and helped me through the process.

Excellent job helping us with our purchase.

My wife and I have been wanting to buy a new king bed for our master bedroom. We've looked at various options online for many weeks and finally decided to visit the Ashley Store in Waco, TX. We knew they had a bed on their showroom floor that "checked all our boxes," but we really expected we might find a better value elsewhere. Manisha met us when we entered the store, and she listened patiently and courteously to all our expectations, including the price point we were aiming to hit for this purchase. We are so surprised and appreciative of everything she accomplished for us. We got everything we wanted at a better price than we were even imagining would be possible. Thank you, Manisha, for taking great care of us!!

check out takes too long... but still got what I wanted

Mara was extremely helpful and even went above and beyond after hours to ensure that we had a remarkable experience with the purchase of new living room furniture and dining chairs.

Shopping and ordering a swivel chair at Ashley was so easy.

Sergio was excellent and got us a great price on exactly what we were looking for. Highly reccomend!

Sergio was very nice to work with and Frank was very kind and helpful too. Good experience!

I want to thank Sergio and Darlene for the amazing help on purchasing a new living room set!! If you are in need of new furniture, ask for them! Thank y’all again. I appreciate the help and the assistance on finding the right one.

Our salesman Tommie took great care of us, he made sure the products would address all of our needs as best as possible, he found exactly the peices we wanted and needed and gave us an all around great experience!

Very well taken care of. Went in for a chair and bought a couch and love seat. Couch was on sale they gave us the same discount on the love seat. Delivery was excellent, on time as promised and fully setup. Helped move old sofa into another room.

Great service and staff is very helpful.

These guys were super nice and very helpful. I got the piece of furniture I was looking for and they gave me a discounted price that was very reasonable.

Jose was great! Really new the furniture and pricing and took the time to show us all of the options!

Best new furniture store around. Staff was friendly, respectful and let us explore our options.

Beautiful Furniture, good prices and great customer service!

Very friendly and helpful staff leading to another wonderful purchase experience.

We received excellent and responsive customer service without intrusiveness. Our sales associates were attentive, but gave us time to ourselves as needed.

Great product and our salesman Justin was super helpful.

Great service in store and quick delivery of items. Great experience!

Not happy. They changed and postponed my promise delivery after already waiting 2 weeks. I call customer support to find out status MULTIPLE TIMES and EVERY TIME different foreign persons acted like they couldn’t hear me as soon as I asked to speak with a supervisor or they would just stay silent after I asked. Very disappointed! I will never shop here again.

Excellent service and very helpful. All in all a pleasant experience.

I’m really excited and looking forward to the delivery of my desk and dresser! Ransey was just awesome. He really listened and help me find what I needed. In addition, all the staff was very warm and welcoming. Thank you for an awesome experience. I’ll submit pictures after I get my furniture. Thanks again 😊

The staff was great! Justin spent at least an hour walking us around and showing us all the different sectionals available as well as showing us special orders through the catalog.

They have good stuff and the sale person was every helpful and her name was Nunuu .

Five star review. Awesome service will definitely be back.

Jose was amazing. Great selection would recommend!

We were looking for an office desk. We went every single furniture store in Waco area and they had none , cheap ones or kid’s size. Ashley’s was the last store… Ashley had some finally!! Audrey greeted us with full smile and took us to the office display area. She offered us price match to website. Also she told us honestly that there might be more on the web as well. She was not pushy but offered something she may lose sales for our best interests! So we revisited her to order after we checked Ashley’s website at home even we could’ve just ordered it online. She was that good! She called us to notify delivery information for a follow up! When we received our desk, we assembled by ourselves. Then we noticed, it was manufacturer defective item. We called her again. She provided us customer service information. They asked us to send pictures of the desk. They decided to send us a new one. This time, they brought us assembled one from warehouse! What a thoughtful gesture! Delivery guys were cool both time too even we have multiple dogs!! Audrey called us again to give us delivery information and checked us if the desk in a good shape after it was delivered. Not a cheap desk but just one desk! She cared about her customer!! Great company to deal with with good design options. They hire good employees like Audrey and train them well. We are definitely going back to Audrey for next purchase!

(Translated by Google) Good Customer Service (Original) Buen Atención al Cliente

Great Service. I will be back.

I was very happy with my experience in the store. My sales person Sergio was very kind and attentive. He went above and beyond when I was trying out mattresses. I was cold and he gave me a blanket so I woukd be comfortable. He explained the mattresses in detail and and told me what to expect from each one. He was mostly concerned with my comfort and happiness with my purchase.

Good place to go for your funiture needs they will make sure u find what your looking for either in the store or the catalog

Mara greeted us as we walked in, she was very helpful and knowledgeable about Ashley's products. She helped us find exactly what we needed, without being pushy, just connected us with what works best for us.

We loved all of the different options. Found our sofa and two recliners!!

Kassidi was great to work with and made the process easy!

Not a lot to pick from that is real wood or real leather.

Perhaps they should put more effort in to keeping their deliveries, as scheduled!

This a clean,high class store with a large inventory of furniture.Four stars due to their policy of charging an additional $60("delivery charge") to THEM from the main warehouse.I chose not to pay $160 for home delivery,but because of a "mix up",they offered to deliver it to my home at no charge,for which i was grateful, & the delivery men were outstanding & courteous.Overall, this was a good experience.

Nice furniture. Expensive. Customer Service needs improvement.

Sergio went above and beyond to help us purchase a sectional & we ended up having to purchase it from the San Antonio store. I did buy a beautiful light from there though & love it!! Highly recommend Sergio!!

Sergio was very helpful in making our selection. Awesome sales rep.

Shout out for Sergio Zuniga for being a awesome representative/ sale person. He understood all of our needs and answer all of our questions.

Sergio is absolutely the best representative of Ashley furniture. He made the shopping experience easy, fun and showed professionalism throughout. He earns 10 out of 5 stars

Sergio was amazing to us through the entire process of picking our furniture out. He really was very knowledgeable and patient even though we kept changing our minds on things! Great store overall with a very nice selection of furniture.

Sergio was a great saleman

Sergio was amazing!! Quick transaction and super friendly and helpful!

Sergio was awesome. Helped me out with every thing including delivery date. Great guy

Sergio Zuniga was very helpful & patient with my friend and I when looking for new furniture for her new home! We highly recommend him! Thanks again for being so patient with us!

They have a different price on the store andthewebsite

Purchased a dresser and a chest of drawers from Ashley's. Took two weeks for the store to get them from the warehouse, which they charged me a $50 delivery charge....to move the dressers from THEIR warehouse to THEIR store. We picked them up today and brought them home (45 minutes away...which is why we didnt have them delivered, they wanted $135 more to deliver them). Took them out of the packing crates to find they were not assembled correctly. The rails for the drawers were not screwed in and the drawers were hanging or gapped. $600 for each and my husband had to fix them BEFORE THEY WERE EVEN IN my house! That's BS! Called store, she said call customer service Monday. I have purchase lots of furniture from Ashley's, depending on what customer service says tomorrow we may not be back.

We had Sergio and he was amazing he helped us get what we needed not what he wanted to sell which was truly amazing and we left with the perfect bed.

Went into Ashley furniture today and Sergio was an amazing help. I will always go back to this store and ask for him. Not once was he a pushy sales person and not once tried to up sell me.

I worked with Jordan to pick out a recliner. I truly appreciated that he asked what I wanted but not only did he ask, he truly listened to what I wanted. He offered lots of options and made suggestions based on the responses I gave. Even showed a few other pieces we had asked about. He made my husband and I laugh and made the entire buying process smooth!

We spent less than half of an hour In the store during our first visit because we arrived close to closing time, but our showman still managed to represent most of the relevant offerings to us In that time. Fortunately, my wife likes a three piece set that was both available and promoted at that time; so I returned the next evening to stake our claim. Today is scarcely two weeks later, and all three pieces have been delivered. Given the superlative terms of their credit plan, we hope to find bedroom furniture in short order.

I purchased a living room sofa,chair,and ottoman late Nov early Dec 2021. I was told buy the gentleman because of the shipping hardships the furniture might not be here till July. As a customer I really appreciated the honesty. I was shocked to get a text saying that our order was ready!!! Thanx Ashley...

Outstanding customer care while in the store. The representative was patient and provided us all the information on couches and waited for us to make a decision. We are very pleased with out experience to that point. We knew it would be a while before the couch would arrive and were pleased when notified a lot sooner than expected it was ready for delivery. That's where with the understanding that COVID is taking people out of the workforce your organization should established better communication and delivery policies. We got scheduled for today Friday January 14th. We could not be told when during the day so we had to take the whole day off from work only to be called at 1130 and told "OH WE WON'T BE OUT THERE UNTILL TOMORROW BECAUSE (WE) OVERBOOKED DELIVERIES". If it wasn't that this is for our 84 year old dad to help his health and getting up and down you would have kept the couch. Improve your communication. Completely unsatisfactory on delivery for customer satisfaction.

Stellar customer service!! Amazing representative Jordan Buckley took so much care with my family and I as we purchased our bedroom and couch sets! Worked through awesome deal options to ensure we made a great purchase! Again, amazing experience due to an incredibly knowledgeable representative and team!! Thank you Ashley Furniture!

Our sales person Bill was friendly and knowledgeable. He helped us find exactly what we were looking for.

Salesman was really helpful. I like the fact that they don't hover over you. I was able to get a lamp to take home immediately. Salesman discounted lamp because of small imperfections.

Bought our couches here can't wait for them to get here.

Staff nice quality of furniture ok.

Nice furniture! I was looking for a dining table. This one seems like a good option!

I have gotten 2 pieces of furniture here in the past year. Both times they said that it would be 8-12 weeks before they would be able to deliver the pieces, and both times it has taken over 12 weeks. I like the furniture, but the wait is ridiculous.

I bought furniture in April was told it would not be delivered until June then I was told July and then I was told August I went to a furniture store in bellmead on a Saturday at 4pm n was delivered by 6pm the same day Ashley's doesn't want to make money

It's well organized and welcoming, we were able to find what we wanted. Hunter was very helpful without "stalking" us. I had gone to all the other furniture stores in the area earlier in the week. Ashley has the best selection at great prices. We are excited to get our new loveseat!

Great Experience and excited about our new couch.

Go see BAGE ANDERSON! He helped me to pick out and design my entire home. He was patient, funny, and kind throughout the whole 4-hour process even though we were there over an hour after closing to finish the purchase. All of the staff members were nice and courteous to us during our time there. I’m so excited for the pieces we picked out and cannot wait to see them in my new space in the next few months once construction is complete. Thank you BAGE and Ashley for an amazing shopping experience! I’ll definitely be back to buy more accessories and things to finish my home soon!

Ordered a lot of furniture and it is really high quality and nice. Salesman MJ is very courteous and made everything go much more smoothly for my husband and I. Only complaint why it dropped a star is we waited 2 months for the bulk of our furniture and have to wait an additional month (who knows, maybe more) for the rest of it. That is disappointing.

My salesman,Moses was very knowledgeable, friendly, helpful and very patient as I asked him so many questions about different mattresses. I really appreciated the time he spent with me.

Nice store with a large selection of furniture, but most selections are for a large home, doesn't carry much in the way of small apartment furniture.

The staff was helpful without stalking or being annoying, and were very helpful when needed They have a fairly wide selection of most things, but a very limited selection of desks. The store was very clean and well laid out.

I wish there was a 4&1/2 stars option. Made a major purchase here, a very expensive bed (that i absolutely love) and had a minor issue with getting what i needed and was fairly sure i had ordered but somehow it had escaped being ordered. HOWEVER...management stepped in, sorted the problem and made things right and actually made sure i had what i needed by delivering it PERSONALLY!!! I like seeing that management isn't too important to make sure operations are smooth...i also like getting everything i needed and appreciated them going the extra mile to make sure i was satisfied.

Great service and products

So we've shopped here a few times in the past, and have also messed up our orders twice. The first time, we bought our sons bed from them about 3yrs ago. When the bed was delivered it was missing the staircase. They tried telling us that we didn't order the staircase with it and that the staircase was going to be a couple of hundred extra. You can't even get in the bed without the staircase,our salesperson wrote it up wrong and we had to tell them when we were sold that set that we were getting the set exactly like the one that was shown on display. They eventually said it was in fact their fault and they would ship us the staircase at no extra cost to us. Mind you we had already dished out 700bucks! We recently went back in to buy a kitchen table set for our new home. We ordered one with 6pieces, we also paid cash for it. When it gets delivered, its the wrong set! Its not the one we wanted. I contact the store and they say its out of their hands and we have to contact customer service. I called customer service immediately and it went to voice-mail. I left my name and number and they never returned my call. I tried calling them back a few days later and still no answer. I called within their business hours also. So we call them again today and finally got someone on the line. She said she had to verify with the store and would call us right back. She didn't do either one, after several hours of waiting we called them back again and no answer. We called the store and the manager said we would have to pay the difference in cost. We explained that they sold us that set that we wanted and assured us that it was the six piece and it was their fault. The store manager knocked a few bucks off and wouldn't budge anymore. So when you go and order something have them Double and Triple Check what you're getting! Forget trying to get through to customer service they don't care!

I WAS A HUGE AND LOYAL FAN OF LACKS FURNITURE, BUT THEY MOVED. ASHLEYS IS STILL A BETTER ALTERNATIVE, I ALSO APPRECIATED BEING TREATED WITH COURTESY AND RESPECT! AS I WAS NOT DRESSED UP, I WAS STILL TREATED LIKE A RESPECTABLE AND POTENTIAL CUSTOMER!!! NEVER JUDGE A BOOK BY ITS COVER!!!! AND ALTHOUGH WE HAVE COME A LONG WAY WITH CIVIL RIGHTS, PREJUDICE IS STILL LURKING, IN A LOT OF PLACES, BUT NOT HERE, SO THANK YOU!!!

GO SEE PAUL!!!! This was the 3rd place that day I went looking for a new mattress found a very informative, funny and carasmatic associate named Paul. He led me to 4 or 5 beds after a couple quick questions and I will say changed my life after I tried the lifting bed frame in Zero G. He gave us plenty of time to think and talk without being crowded or pushy needless to say I left with a wonderful new bed that day. if you have any furniture/bed needs GO SEE PAUL!!!!

Loved the service an prestige was very helpful an respectful.

Friendly atmosphere

Brandon did is right!

My sales Consultant Bage Anderson was really nice and very humble. Will be coming back in the next few weeks to make my purchase! He was Awesome. Give him a raise and place for employee of the month!

Thank you Ashley Furniture and Bage for the great customer service. Very informative and helpful through the entire process and purchase.

Better prices online. I would never order in store. Free shipping is even offered online vs $150 in store.

Ordered our couch black Friday weekend. Was called saying our couch would arrive 2nd week in Jan. Never delivered. Called end of January to be told someone else was given our couch and our name was moved to the bottom of the list and scheduled to deliver end of march. Sales person could not figure out why we were moved to bottom of list. Asked to call us back. Now being told it will be here in 3 weeks. Believe it when we see it. No longer excited about this purchase.

Bought an amazing sectional with the help of Bage Anderson! He helped walk us through all the options and made sure we got our set for a price we were satisfied with. Thanks, Bage, you were a wonderful help for me and my wife!

Bage Anderson's service inside Ashley's Home Furniture store today was nothing less than, impeccable!!! It was refreshing to deal with some one who has not loss the ability to connect with their audience. Great Service!!!

I tend to take a long time to make major purchases and Bage Anderson made this one of the easiest processes possible! So impressed with his approach and follow through! If you shop Ashley, ask for Bage!!

I was told by manager I would get my couch today delivery was confirmed between 4-8 no one ever can I ordered my couches the day after Thanksgiving I will never shop here again

Great customer care and fast experience.!

Bought an awesome new bed from Bage Anderson. He went above and beyond in answering all of our questions and with follow up the days after (I decided to purchase an upgraded base and he got all the logistics taken care of for me). He was very patient and easy to do business with. I would recommend Ashley and also working with Bage. Thank you!!!

My husband and I were shopping for a new mattress, Tempur-Pedic. We stopped by Ashley Home Store first with every intention of shopping around. Design Consultant, Bage Anderson, greeted us at the door. Bage spent time educating us regarding the various TP mattresses and allowed us to try each bed, etc. His knowledge of the Tempur-Pedic mattresses exceeded our expectation and this helped us make a more educated decision. Ashley Home Store was our first and last stop and this was thanks to Bage. Ashley Home store in Waco is fortunate to have Bage as a Design Consultant and I would recommend that you ask for him when you arrive. Thanks Bage!!

We like to buy from here. Sales team doesn't mind answering the 101 questions I usually have, & they're polite. The furniture & mattresses are good quality.

Great experience with salesman Bage Anderson with great follow up after he sold me my fabulous bed!!

Purpose of visit - browsing We are in the market for some furnitures and we wanted to see first hand the actual units. When we first came in to the store - we were greeted by BILL. And he was asking all these typical questions that sales people would ask. And we said, we are not buying anytime soon, just looking. We thought he will leave us since we said we’re not gonna buy that day, but he did not. He stayed with us the whole time we were there, which was really great since we can ask him questions on the furnitures. Some salesman would leave you if you say you will not buy on that visit. But he did not. He even told me try to come by often because once a month they hold a in-store sale. Now that’s stepping up. Disclaimer-we are still in the market since the house is not finish yet and we still have our old furnitures.

My Fiancée and i purchased a living room set in August from Ashley, we were given an estimated delivery around the first week of October. We called at the end of September to get an update on our furniture only to find that our estimated arrival would be the end of November/first of December. We didn't receive any calls or emails informing us of this change, which is basic customer service, and we asked them to make sure to keep us informed of any changes. Fast Forward to today Oct 26, and i call again just to touch bases because we still haven't received any notifications about our furniture and i want to make sure we are still on target for the end of November.. I call and talk to one of the sales guys and find out that, no we are not on schedule, but that my furniture is further delayed until NEXT YEAR!!!!! I am told that Hurricanes in the Gulf is the problem now. Ni completely understand that Covid has messed things up, and I can understand that if a factory is hit by a hurricane it will cause delays. What i CANNOT understand is why we couldn't get a phone call explaining the situation. That is just basic customer service. I can't beleive that Ashley cares so little for its customers, that it cant give even a basic level of customer courtesy. I am half tempted to cancel my order, and take my 4000 dollars elsewhere

We have purchased multiple pieces of furniture from Ashley and could not be any more satisfied with their products and customer service. We bought a living room set in May 2020, and unfortunately because of the pandemic, we had made three months’ payments on the furniture and still hadn’t heard anything about it arriving. However, we reached out to our salesman, Bill Byars, and he along with the manager walked us through the issue and provided us with amazing customer service and a great solution. We will always look to buy our furniture from Bill Byars and Ashley Furniture in the future! Thank you for exceptional customer service!

We had a great experience shopping here. The salesman was very friendly.

Horrible place......... Nothing has changed at this store same scam different people. We tried one more time.... this time Manisha scammed us. We requested a table we were seated at.... Some how at check out it was swapped to a more expensive table. Table came in with missing parts. walked in and spoke with Manisha (on sunday). She stated that she will send out an email to correct the problem. Called 3 day later for a follow up. She never sent it, but did sent it while i was talking to her over the phone. Failed #1. Failed #2 was when we walked in on Sunday we notice we got the wrong table. The manager there fixed the problem. Thank you. Would not give me any thing to state he is fixing it or will fix it. The only thing i got from him was ..... I AM NOT MANISHA, IT WILL GET DONE. On July 9 my wife and I, along with her dad, uncle and brother visited the store. 3 bredroom set and a couch were purchaed. So it was about $3000+. Tony was very friendly, but he is a scammers. He gave us a delivery window on Aug 20-27. I called the 26th of Aug for a delivery status and was told by Tony that the date was moved back in Sept. I dug in to his new date info. The truth comes out. Tony received the info 2 weeks prior to my call. But yet he didn't even make an attempt to make a call on his end. I also found out that every Monday they get a shipping status update. These people don't care. They made their transaction and now its time to move on to the next guy. Its sad to say Ashley's has scammers working there.

Will not shop here again. Employees were nice and patient in the beginning. I know covid had slowed production. I have decided to stop waiting for my furniture. I went else where to purchase.

I've been waiting over a month for furniture I paid cash for only to call about it and be told that I'm going to have to wait even longer. I got every excuse she had scripted in front of her. I've had a fence built around my back yard, had the house painted and all kinds of work done but can't even get furniture that I've had paid for, for over a month, and was told if I got a refund I would have to be put back on a list! And YES, I am angry! Theft is theft, they took money and didn't deliver.

My selection of furniture very friendly staff

It's a good experience and great furniture

Thank you!!

This weekend I shopped over two days at the Waco /Marketplace Ashley Furniture Store and can highly recommend two of their personnel. Brandon Cutrer and Matthew Songy were attentive, but not pushy, while I perused the showroom. They occasionally checked back to answer questions did not pressure me in any particular choice. I shopped at several Waco stores and returned to Ashley Furniture several times before making a final choice. I highly recommend either of those design consultants, if available, for their knowledge of product, personal demeanor with a client, and professionalism.

I won't ever buy anything from Ashley homestore ever again ...bought a full size bed and mattress from there and extended warranty...when you lay on mattress its sinks and they dont want to honor the warranty