Ashley Store | Waco, TX 76711

Jose was amazing. Great selection would recommend!

We were looking for an office desk. We went every single furniture store in Waco area and they had none , cheap ones or kid’s size. Ashley’s was the last store… Ashley had some finally!! Audrey greeted us with full smile and took us to the office display area. She offered us price match to website. Also she told us honestly that there might be more on the web as well. She was not pushy but offered something she may lose sales for our best interests! So we revisited her to order after we checked Ashley’s website at home even we could’ve just ordered it online. She was that good! She called us to notify delivery information for a follow up! When we received our desk, we assembled by ourselves. Then we noticed, it was manufacturer defective item. We called her again. She provided us customer service information. They asked us to send pictures of the desk. They decided to send us a new one. This time, they brought us assembled one from warehouse! What a thoughtful gesture! Delivery guys were cool both time too even we have multiple dogs!! Audrey called us again to give us delivery information and checked us if the desk in a good shape after it was delivered. Not a cheap desk but just one desk! She cared about her customer!! Great company to deal with with good design options. They hire good employees like Audrey and train them well. We are definitely going back to Audrey for next purchase!

(Translated by Google) Good Customer Service (Original) Buen Atención al Cliente

Great Service. I will be back.