Ashley Waco, TX 76711

I worked with Jordan to pick out a recliner. I truly appreciated that he asked what I wanted but not only did he ask, he truly listened to what I wanted. He offered lots of options and made suggestions based on the responses I gave. Even showed a few other pieces we had asked about. He made my husband and I laugh and made the entire buying process smooth!

We spent less than half of an hour In the store during our first visit because we arrived close to closing time, but our showman still managed to represent most of the relevant offerings to us In that time. Fortunately, my wife likes a three piece set that was both available and promoted at that time; so I returned the next evening to stake our claim. Today is scarcely two weeks later, and all three pieces have been delivered. Given the superlative terms of their credit plan, we hope to find bedroom furniture in short order.

I purchased a living room sofa,chair,and ottoman late Nov early Dec 2021. I was told buy the gentleman because of the shipping hardships the furniture might not be here till July. As a customer I really appreciated the honesty. I was shocked to get a text saying that our order was ready!!! Thanx Ashley...

Outstanding customer care while in the store. The representative was patient and provided us all the information on couches and waited for us to make a decision. We are very pleased with out experience to that point. We knew it would be a while before the couch would arrive and were pleased when notified a lot sooner than expected it was ready for delivery. That's where with the understanding that COVID is taking people out of the workforce your organization should established better communication and delivery policies. We got scheduled for today Friday January 14th. We could not be told when during the day so we had to take the whole day off from work only to be called at 1130 and told "OH WE WON'T BE OUT THERE UNTILL TOMORROW BECAUSE (WE) OVERBOOKED DELIVERIES". If it wasn't that this is for our 84 year old dad to help his health and getting up and down you would have kept the couch. Improve your communication. Completely unsatisfactory on delivery for customer satisfaction.

Stellar customer service!! Amazing representative Jordan Buckley took so much care with my family and I as we purchased our bedroom and couch sets! Worked through awesome deal options to ensure we made a great purchase! Again, amazing experience due to an incredibly knowledgeable representative and team!! Thank you Ashley Furniture!

Our sales person Bill was friendly and knowledgeable. He helped us find exactly what we were looking for.

Salesperson was really helpful but unfortunately they are unable to deliver furniture for 6 months or more. Only reason I gave it 5 stars is because sales people really do the best they can.