Ashley Store Webster, TX

The salesman was knowledgeable and helpful.

Blake provided exceptional service! Thank you!

I would NOT recommend this furniture store. I came in on 12/7/25 to buy a couch. Was told it would take 2 weeks. 2 weeks past with no couch. I go back, Blake says another week. I go in today, now its 6 weeks. No one communicated , not a single phone call to let me know there was a delay. I even sent Blake a text inquiring on the delivery date & he never responded. I feel like I was scammed. I wouldnt buy a box from this place let alone a piece of furniture.

Rodrigo was the best. Knowledgeable and not pushy. Very personable.

This store and their employees work for you and help in every way possible

Great experience! Offered a deal on a living room set that couldn't be passed on.

Ashley’s on Bay Area Blvd were extremely helpful and made sure I was satisfied with my purchase!

Feels like going into a sleazy car dealership before completing the purchase. When I got the final bill, there were a lot of “add ons.” The add ons increased the total by over 30%. I had to remove all of the add ons. Then I found out they actually lied to me about a mattress price, I looked up the price the next day, and got a little more off the final total. The furniture is ok, but the salespeople and manager do not engender trust. If you do decide to buy furniture at Ashley: 1) you can’t call the store; you’ll get someone overseas; 2) don’t trust anything they tell you; 3) do your homework or you’ll pay a lot more. I won’t be returning, they lost me as a customer. I don’t like being lied to, it feels like trying to buy a car from a sleazy car dealership

Very unhappy! Was quoted one price and charged more. After the credit was told it would deliver on 3rd, only to find actually on 9th. No one will answer the phone. Customer service useless.

I’m not impressed with sales person on the floor, not very responsive and was somewhat rude. If you only buying 1 or 2 lower value items, then you won’t get much of their attention!!. Makes you wonder if they are paid on commission based on value of what you buying.

The floor team is too pushy, to the point you want to find the exit door. Furniture options are okay.

Cisco is awesome! He is so helpful. He gave us space to look around, and was available for lots of questions. He was also able to help give us the best deal possible. Thank you Cisco, my sectional is exactly what I wanted!

The employee was very helpful and friendly we always use Ashley furniture

Lies Acima lease Price quote $3500 down from $5400 Delivery $306 Tax $ 314 Total lease $4120 to 90 days After 3 payments 2884 owed Payoff 2884 Total buyout before 90 days 4120. Total buyout after 90 days is 65% of remaining This lease is bad Total lease $9064 after 91 days 99.033% Payoff after 91 days $7828 Total paid $5088.20 +$100 fee payments at 6 months remaining $7004 Payoff at 6 months 4552.6 Total paid $6612.60 +$100 fee Payments at 9 months remaining $5768 Payoff at 9 months $3749.20 Total paid 7045.20 +$100 fee Payments at 12 months remaining $4532 Payoff at 12 months $2945.80 Total paid $7477.80 +$100 fee And apparently at 12 months and a day it renews at a higher rate with a new total They said 12% of the payoff at but Acima on their website states in the fine print the payoff is 65% of the payments remaining plus $25 to payoff the items after 90day. The figures above are figured with the $100 fee that y’all stated to me although I can’t find that # in any of the contracts I read for acima. In order to pay this off in less than the 90 days I’d have to pay $1506.67 a month. Considering that’s more than both my car and truck payments combined I’m going to have to pass on the furniture lease. They refused to run my credit stating the lease was the better way to go…..it’s cheaper to go to a rental store.

Never in my life had I had such a confrontation like I did at this Ashley’s. We came in on a whim just to look around and we made it very clear to the sales associate that we were just looking. We proceeded to be asked multiple times by other associates (of course it’s their job we understand that) but we let them all know we were just browsing. The first associate came back and asked us again, we let him we know we were just looking he rudely told us that it’s their job. When we said if we had questions we would ask, he said “that’s not how it works”. He continued on rudely so we said we would leave. At that point he told us good and that it was for the best with a smile on his face. I am in utter shock of the disrespect and unprofessionalism that this establishment believes is acceptable.

My sales person was very kind and patient and not at all pushy, which I really appreciated. Price was good. Delivery was great. I especially loved the tracking system that allowed me to see the progress of the delivery truck prior to my time window. Overall a great experience.

(Translated by Google) Excellent service from Cisco. I received high-quality attention and service. (Original) Excelente servicio por parte de Cisco. Recibí una atención y un servicio de calidad.

Very friendly and LOVED the tracking app!

From the start customer service was excellent. The day I walked in, I informed them I just left rooms to go because they were added charges for financing my purchase and they would bargain. So let them know that they just lost a sale and customer. Jose Garcia and Mohair gave me excellent service and won my business.

Came in to price check a few beds and the guy would not take no for an answer, was trying to force me to spend 6k on a bed up to the point me and my wife were trying to leave he had someone stop us at the door and not let us leave. Absolutely the worst experience. I will never come back.

Victor and crew were fantastic! Professional, prepared, quick and strong! Delivered a large dresser upstairs to the far end of the house In no time flat. Piece is in perfect condition. Thank you!!

Good selection, we bought a living room set. Took advantage of cash discount.

Cisco (sales rep.) respectfully greeted me upon entry. Since I knew what I was after he took me directly to the items. Literally with in 15 minutes, he made me a great deal, executed all paper work and I was out of the door. 30mins later I got a text saying my furniture would arrive 48hrs later. No wonder Ashley furniture has been in business for so many years, excellent sales approach and business model. Do yourself a favor and make Ashley your first stop for your furniture needs and ask for Cisco, you will not be disappointed!

Worst experience I have ever had at Ashley ..

Cisco was very helpful. He went above and beyond expectations to help us get the sectional we wanted. He made the process smooth and was very transparent with us. Highly recommended Cisco! Thank you!

The Sales Associate was new but she was friendly and stuck right in there with me until I me made a decision. If she wasn't sure she asked her manager for assistance. Job well done.

Excellent Service!

Very helpful and professional. Item available for early delivery.

Really good 👍😊

Rodrigo and Jon were very helpful & informative when choosing furniture & finalizing our choices!

My salesperson greeted me, led me to the section I was looking for, then gave me time to myself to shop. I appreciated that there were no high pressure sales. When I was ready to make a purchase he was very helpful and friendly. I’ll shop here again.

Had a very good experience with our purchase. We were greeted by Henry and he was very helpful. Would purchase from Ashley Furniture again

Maher provided the best service! Very kind and made my purchase easy and a very pleasant experience over all! Thank you so much!!

Great customer service and pricing

Well taken care of by the sales staff

Walked in randomly and Cisco came and greeted us and helped us check out on our dining room table with great assistance! I left as a satisfied customer and highly recommend him!

Jonathan thank you for all your help I appreciate it

The salesperson Nunuu was great very knowledgeable. And got me taken care of

We had a great experience. Isaiah was helpful and knowledgeable. He helped us find the perfect side table to match our other tables in our living room. He even grabbed a tape measure to make sure that it would fit in the small space between our couch and accent chair.

Friendly smile greeted us as we walked into the store. Ms. Roni Lott showed us the available kitchen dinning sets available, with detailed info about each one. Luckily, we found one that met our needs!

We are very pleased. 😄

Great experience… Jacob was very helpful and knowledgeable about product lines and options. Thanks.

Cisco and Jonathan went above and beyond to help our family out to find the right furniture to fit our needs.

Very personable, Knowledgeable about products , Made my experience, furniture shopping absolutely a delight. Everyone there was absolutely so nice We’ll definitely go back

Delivery was on time. The men were professional. I am happy with my Ashley bed. Thank you

Searching for a new couch has never been easier. Found the perfect couch in just one stop. Jonathon was also very helpful at answering all our questions. I love the warranty plans they have. Staff was very friendly and not pushy at all. Thanks for caring and listening to what we wanted.

Me an my daughter had such a wonderful experience at Ashley furniture! Angela was a wonderful salesperson we needed to get my granddaughters bedroom done! She helped make sure we picked out all the right stuff for the the princess that she is! It was delivered a week later now my granddaughter is all set and happy with her new room furniture! So thank you again Angela we will be back soon to furnish another room!!! Mrs Goffney and her Family!!!

Pleasant shopping

Very patient and caring

Went in today looking for a sectional Cisco helped and left us alone to look around wich we loved. Cisco showed us a sectional that my niece fell in love with and it was on sale and Cisco said it came with end tables included but we didn't want the floor model he (Cisco) said no worries he could get us a new new one as long as it was in stock, wich it was we said great. He walked away and then his manager came we told him that Cisco is helping us and he said yes he knew Cisco sent him. We said ok so he ran the numbers the second guy leaves then the store manager comes because we where still a undecided because of the price we finally come to a price and check out. This is when we where told the end tables where NOT included we where wth only if we bought the floor model this was what the manager with the cleft lip told us he said we can sell them to you. We where how are you going to now sell us something your salesman said came with the sectional. The sign also said end tables included DID NOT say if you bought the floor model. The store manager came and he was no help he sided with the other 2 men. If it wasn't because my niece fell in love with it we would of gotten a refund. Buyer beware when you go to this particular store. Make sure you get everything in writing for each person that comes and speaks with you. I will never shop at this store again and I will let people know never to shop there.

I had a an AWESOME experience with the staff Isaiah. He has EXCELLENT customer service and the finance guy was Awsome as well!!! I’ve already referred my family, friends and coworkers!!!

Excellent service in store and fantastic delivery.Will return.

Great sales person

Joe and Jake were super helpful and courteous, great experience!

Nasau put forth a bunch of effort in helping me test out specific options, figure out affordability/future expenses, along with giving a couple new (Better) ideas than when I came in. Also, manager Juan did a nice job explaining density standards to help specify what we were going for. Thank you both for your time and good help!! 4.46 stars...for service, 'knowledgeability', and definite concern for my decision... definitely a good option.

Do not place an order online! They do not let you return an item, even when the description is incorrect. They still will not allow you to return the item. Their customer service sucks and they do not allow you to return anything bought online for any reason. I repeat. DO NOT ORDER from this company!!

Terrible they tell you that your order will be delivered in four days and now I’m looking at a month to get two end tables. They keep rescheduling telling me one of the tables is not in stock but when I bought the tables the salesmen looked and made sure they were in stock. I have now heard that Ashley’s does this all the time. I sure wish I would of checked on reviews of this store because I would of never stepped inside this ridiculous place that does nothing but lie about when your getting your delivery

These guys lie big-time whatever you do do not buy furniture from them whenever you buy a piece of furniture, especially couches and rugs. They lie and they tell you that there’s a lifetime warranty guarantee that if you get any stains or anything with it, they send somebody out right away to fix it or clean it get the stains out that’s not true that’s completely false.

Guys were great. Family in Albuquerque had ordered some furniture for me here in Houston. Ashley here was able to give me the batteries I needed simply and quickly. Thumbs up.

Great service and very knowledgeable about the product.

Nasa was extremely helpful in finding a great dining table at the right price!

Sales person was very helpful and let me know all methods of financing.

We are Looking for sofas. Ashley furniture has a lot if options and great prices today. Thank you Henry and Cisco for your assistance.

I stopped by Ashley today just to look around. I was met by a sales person who pointed out some details about fabrics & that I could buy with zero money down . Kept repeating that & that I could change my mind up until time of purchase . I explained that I just wanted to walk thru & look. My husband wasn’t with me & I explained that I would not pick anything out without him there. So I began walking around & another person ( I’m assuming the other sales persons boss because he told me his boss would be coming by to talk with me ) . Well he never introduced himself , shoved a bottle of water at me, & said can we run your info & see if you qualify. I told him I only wanted to look & would not make a decision without my husband. He became very pushy and said twice we’ll go get your husband now ! This made me very angry. I told him that I don’t like pushy salesman & just wanted to look. He just kept on so I left & I will never step into an Ashley store again. I simply wanted to look around & get ideas. Buying furniture is a huge investment & I will not be pushed into quickly making a decision!

Maher & Cisco were great! Thank you guys!

Rodrigo did Awesome job!

Francisco our sale rep and was very helpful and caring about find the best deal and the best bed for my son, Who is a disabled veteran, so he can him rest after his surgeries once he come back home Thank you 😊

Walked in and was immediately helped by Rodrigo. He price matched dining set i had seen online. Purchase was made, took all of about 20 minutes. Highly recommend.

Ronie Lott was Amazing!!

Jacob was excellent highly recommend working with him! Highly knowledgeable and helped us get a great couch.

Sales staff very helpful but didn’t hover all the time we were looking and I appreciate that!

Chico was wonderful. No pressure, very helpful & knowledgeable. I would buy from him again.

Nasa was so nice to work with. He listened to our requests and was very helpful and accommodating. I works definitely recommend him to a friend looking for furniture.

Great experience, very helpful.

My experience was awesome! 1st time stopping by. Worked with Cisco and Joe Eaton but we're pass amazing. They surpassed any expectations I could have had. I am extremely excited about my purchase!!!!.

Very pleasant buying experience.

It was a great experience, the sellers are very kind!

Isaiah was very helpful

I had a terrible experience with this Ashley Furniture store and would strongly caution others before purchasing here. I bought a bedroom set in March and was very clear from the beginning that I would not need the furniture until August 1st, when I moved into my new apartment. I also emphasized multiple times that the delivery needed to be in College Station, even though I was purchasing at a Houston-area location. The salesperson, Francisco, assured me repeatedly that this would not be an issue, claiming Ashley delivers all over the country and that I simply needed to contact him in mid-July to arrange delivery. When July came, however, I could not get a straight answer. He was difficult to reach, promised that his manager would call me (which never happened), and delayed placing the order until it was already too late. Because of this negligence, I did not receive my dresser and mattress until August 6th, and the rest of my bedroom set didn’t arrive until August 22nd—weeks after I had moved in. When I contacted customer service and visited the College Station store, I was told that delays on queen bedroom sets are “common in college towns” in August when everyone is moobing in. This was never disclosed to me at the time of purchase, and it is hard to believe that Ashley was unaware of an issue they admit happens regularly. Instead of being upfront, they sold me the set under false assurances and left me scrambling after the fact. This experience showed me a complete lack of transparency, accountability, and professionalism. Promises were made, excuses followed, and in the end I was left waiting weeks for furniture I was told would not be a problem. I would not trust this store again.

Excellent service from Rodrigo Oxford at the Webster, TX store tonight. Solved our mattress problem and even found us a piece of furniture that no one has been able to find in over a year of searching. We will definitely be back to buy from him again.

Excellent communication!

Associates were very polite during the furniture shopping and helped make sure we felt comfortable before closing the deal. Very grateful for Isaiah and Johnathan

Nasa was very kind and gave us a great price on the electric powered loveseat. Thank you!

Great product. Great salesman. Ease of purchase.

Cisco was very knowledgeable in helping me purchase new dining and bedroom furniture as well as a new tv stand and end tables.

Forrest and Henry are wonderful Salesmen. Both went above and beyond to help me and my fiancé find the perfect living room sectional. They listened to our needs and were able to provide exactly what we were looking to purchase. Never pressured us to hurry and make a purchase decision responsive to any questions we had regarding the sectionals they answered quickly and promptly. The store was well organized and stocked with accommodations for the potential buying customers. If you’re looking for amazing customer service,quality, price, financing options and modern furniture I highly recommend Ashley’s! Very professional. Customer satisfaction guarantee! You rock Ashley!!!

I have bought thousands of dollars of items from Ashley. Our last purchase is a nightmare. We have called the store well over 50 times for help and the manager will not address my issue and now is refusing my call. I have even went to corporate office and they say it’s in the stores hand because they don’t even return their emails. The manager is rude and very disrespectful. Beware of this location and company.

Salesman Joseph Eaton very professional. Customer friendly . Customer satisfaction is a guarantee. Ashley had exactly what I wnted.

Joseph Eaton was very professional and helped us find the perfect bed!

Assistance from Mr Nasa was great!

Jacob and Nasa ensured we got exactly what we were looking for

I entered the store looking for furniture for every room of a college apartment for my twin sons. I was warmly greeted by Johnathan, the store manager and was helped by Jacob who immediately offered us a cold bottled water. The store was well stocked and immaculate. Jacob was the absolute best sales associate! He was so knowledgeable and patient! He worked hard to find us the best deals for every room. He made the daunting task of furnishing an entire apartment enjoyable and budget friendly. Thank you Ashley Furniture! Jacob is in a class by himself as a representative of your company.

Excellent experience at Ashley. Highly recommend. They listened to our needs and were able to provide exactly what we were looking to purchase. Mr. Mahar was a wonderful salesman. Never pressured us, responsive to any questions and we made the purchase at a very reasonable price. Thanks to all!!

Maher was very helpful and I bought my bedroom set, will definitely be back

Angela was AWESOME!! Jacob super friendly Manager!! Great Deals no pressure atmosphere!!

My experience was very positive! Jacob, the Associate Sales Manager, was very courteous, helpful and kind. He was very patient as I explained I had an upcoming knee replacement surgery and was looking for a perfect power recliner to aid in my recovery. My brother had just bought the Mindanao leather recliner, post knee replacement surgery, and loves it! It even reclines enough for him to sleep in it with the power adjusted headrest. I know I will be as happy with mine as he has been with his. I felt very comfortable with no sales pressure at Ashley Furniture.

Would not recommend if you are just browsing. Salesman kept trying to get me to buy something immediately. Also laughed at me and asked my age when I said I was going to consult my mom.

Robert was helpful and detailed with our questions and concerns. Great sales representative! Will be back again.

Bought new couches. Coffee table and end tables. Cisco the sales rep was amazing

Great experience at the Baybrook Ashleys. Henry Hodde was outstanding to work with.

Forrest was a very kind and helpful salesman. We were able to find a nice sofa and coffee table for a great price. Would highly recommend both Forrest and his associate Isaiah to anyone looking for new furniture.

All the workers there were helpful in buying a mattress and the manager worked with me to make sure I could get a mattress on the same day I purchased and offered an upgrade for the same price to get it done.

The salesman (nassar) was helpful and was extremely easy to work with

Absolute nightmare of a purchase with this store. Two cancelled delivery dates and when the couch finally arrived on the third, it was damaged, severed recliner cord and multiple holes. Recliner doesnt work at all. All videos and photos attached. SHOP SOMEWHERE ELSE. Ashley refuses to make it right. My husband bought a couch off the showroom floor on July 12th. We paid in full that day and scheduled delivery for July 23rd. While in-store, we looked over every inch of the couch with the salesman and it was in perfect shape. The day before delivery, we received no call, no email, nothing. My husband called the store and was told we’d get an email the morning of. We didn’t. No one showed up. My husband stayed home from work for no reason. He called again and was told there was a delivery issue and it would come the next day, July 24th. On the 24th, we finally got an email saying we were delivery #9, expected around 3pm. My husband tracked the truck and saw they passed right by our road. We called again and were told we’d been missed but they were “stuck in traffic.” An hour later, new story: they forgot to load our couch on the truck. My husband stayed home from work AGAIN for no reason. Delivery was pushed to the 25th. When it finally arrived, it was a mess multiple holes (one showing the wood inside) and the main recliner had a completely severed cord so it didn’t work at all. I filmed the entire delivery. My husband called and spoke to a manager who told him to sign for it anyway (video attached) and that a brand new couch would be delivered. He clearly said the damage did not happen on the showroom floor in a text message, and a new couch would be exchanged. It’s now been days of runaround. Multiple phone calls, no straight answers. One person says we’re scheduled for a new couch on August 7th. Another says that’s not true and there’s no record of it. Now today Ive been told because we signed for it (manager told us to) were stuck with the couch and in 7 to 14 days they'll mail us parts then we have to contact a technician and theyll attempt to "repair" the couch (all on recorded phone call). We paid in full for a new, showroom-quality couch and now we’re being told to accept one with holes and a spliced cord. That’s the resolution. Please, please shop somewhere else. This experience has been nothing but stressful and disappointing and were out thousands on a wripped up couch and non-working recliners.

My husband and I recently had an outstanding experience at Ashley Furniture that truly exceeded my expectations. From the moment we walked into the store, we were warmly greeted by the manager, who was not only very friendly but also exceptionally accommodating. He made us feel comfortable right away, without any pressure, and took the time to understand exactly what we were looking for. What stood out the most was his genuine commitment to customer satisfaction. He patiently walked us through several options that fit both our needs and budget, offering helpful suggestions while never being pushy. It was clear he had deep knowledge of the products and cared about helping us make the best choice for our home. The entire transaction process was incredibly smooth and hassle-free. Every detail, from product selection to payment and delivery arrangements, was handled with professionalism and care. On top of that, we walked away with an amazing deal that we couldn’t find anywhere else. This level of service is rare and deeply appreciated. It turned what could have been a stressful shopping experience into a pleasant and enjoyable one. I highly recommend Ashley Furniture to anyone looking for quality furniture and top-notch service. We will definitely be coming back! Rick & Mimi Timmerman

Javier was very helpful! Great experience

Went here because a lot of people highly recommended Ashley Furniture. Henry came up to us and we told him what kind of couch we were looking for. Henry found EXACTLY what we wanted!! Very thankful for him helping us out and the entire team at Ashley Furniture Webster

Low pressure and very friendly! James Thomas was extremely helpful and have thorough explainations to questions - my first time buying from Ashely; I will definitely be back!🤙🏽

Good

I had a great experience with Maher! He was attentive, courteous, and very helpful in meeting my needs to purchase a living room set.

We had a great experience at this Ashley Store thanks to Joe Eaton. He went above and beyond to make sure we were helped and had all our questions answered. You could really tell he cared about providing excellent service. It’s rare to come across someone so genuinely helpful—thank you, Joe!

Our sales person Rodrigo was awesome❣️

Excellent service… Solid rep. Experienced and knew the product line and bottom line.

Very pleased with our 2nd purchase Good quality product Our sales guy Henry was very helpful Thank you

(Translated by Google) Very professional salespeople, excellent service! I got a great deal on some accessories I needed. (Original) Vendedores muy profesionales, excelente atención! Conseguí una excelente oferta en unos accesorios que estaba necesitando

The floor manager was very helpful and quickly helped me with my order.

Angela G. Was awesome she wasted no time taking us the items on sale. She was very sweet and patient and informative for us. Then the sales manager provided free delivery based on the pick location and under 500$. Awesome. I’d go back for future furniture needs.

Wonderful place, Isaiah was an extremely knowledgeable salesman. Henry the manager was also incredible, together they did not disappoint in true Ashley Fashion. They stayed after closing hours to complete the deal. Thank you guys! Look forward to the breakfast burritos. 😁

NASA was a super nice guy! I enjoyed doing business with him!

Excellent customer service care! Super excited to get our new couch and bed! Glad we went back to Ashley! Great company. We will continue to shop there!

Makenna was fantastic!

Henry was awesome. I explained what I was looking for and he understood my needs. No pressure. Great experience.

Angela was friendly, helpful and incredibly professional. We were able to browse and find what we wanted and then she helped us complete our purchase quickly. We were glad for the opportunity to shop onsite vs online.

Its was a good experience, I told them what i was looking for. He told me where to look and I found a bed to fit my needs. Quick and easy. Would recommend.

Great items and an awesome sales team

Jacob had a good personality. Great sales person. He knew the merchandise at the store very well.

The best customer service very helpful

Rodrigo was great! Very informative and relatable. Got us a great deal on 3 bedroom sets. Easy to talk to. Happy with our experience!

Mr. Forrestt Howard was of the udd Most Professional, His Presentation was very Informative , Polite, & Genuine, I will be sure to tell My Friends of Mr. F. Howard Matthew Bowman Sr

Great experience and very Professional. Joe did awesome and made the experience easy and fast.

It was terrible experience Initially Ashley furniture were nice but after order been placed they changed No reply of your call not polite answer item pick was very bad experience

Very helpful. Great selection. Sisqo was very helpful and helped us get exactly what we were looking for.

Bought a bed frame and two nightstands with Cesalie today, she was the best Ashley sales representative I've encountered there so far. No pushy sales, no best buddy style, no following you around the store when you look for something else. Very professional and pleasant. Cons with Ashley in general: prices in store and online differ, and you have to know it to get the best deal, so always do your homework before going there. But overall, a very pleasant experience today.

Jacob Wolfe 10/10 best sales rep I’ve had to deal with in the world of furniture shopping was there every step of the way with knowledge and options for every need we had.

We came in knowing what we wanted and sales woman was great got everything we needed and with all the discounts.

NASA was very nice and helpful! He made our furniture buying a pleasant time.

Mr. Shobaki was very informative, very nice & pleasant through the entire process.

Nasa was an excellent salesman

Forrest was a great help; he set us up nicely with excellent quality furniture. Glad we made the decision to stop by.

Horrible communication. They do not communicate at all. I called and went in multiple times over a week and a half for an order update and eventually to cancel. They never called back and despite having the right to cancel per the terms on the receipt I was given the run around and never canceled. The one order that was canceled I'm still waiting for a refund 4 days later. Be aware that prices online are considerably less, shipping is faster, and communication is better regarding order status. I will never purchase from the local store again.

Isaac was fantastic. Spent time answering my many questions and explaining how everything work

Kenna was amazing she helped us so much and was very professional

We looked all day and then found exactly what we wanted — and bought our new couch and chair at Ashley. Quality, comfort and price surpassed all the competitors in the area. Jarvis (our salesman) was super helpful and went the extra mile to help us get the deal and furniture that we needed. Thanks Jarvis!

Shop here, and ask for Nasa. He's excellent!

Delivery team was having a problem of not bringing the right size screw gun bit, We discovered after they drove away that ALL of the legs on ALL of the set are very Loose.still are, we are concerned about setting on the furniture. Wish I had back the TIP we gave them.

All were good. However, I wish I were informed of a haul-away service that Ashley's would not render. I didn't know that until I called about it. The rep promised to send me the list of companies affiliated with Ashley's about the service but I have not heard from him, yet. That was four days ago, So, I took care of it, myself, which turned out ok.

The salesman who greeted us began showing us the furniture and suddenly left, using the excuse that he would get his tablet. He never returned. Another salesman arrived. I didn't like him at all. The excuse was that the saleswoman felt nervous around us. I felt like she didn't want to help us. It could be because of our ethnicity, but I didn't like him at all. And when I told the other salesman that I didn't need credit and that I would buy the furniture all at once, he also stated that he couldn't give me a better price because the deal was for me to get it on credit. I understand that because that's how they charge you interest. But the comment is out of place.Bad experience

Great experience

It was a pleasure, with the sales and staff members. Very professional and resourceful, with any questions you threw there way. And they answered all and some. It was pleasurable experience and purchase...thank you Ashley's Furniture. (A 5 star!!!)

Positive experience!

Cisco and his team did an amazing job in explaining the product, the materials, warranty, and the benefits of choosing them over other competitors. His calm and informative approach made our decision to purchase with them easy!

Ashley makes fine furniture, but if you plan to buy their products at a multi-brand store, you’d be better served if you buy directly from Ashley. I had a negative & costly experience buying Ashley furniture from another furniture store, but the team at Ashley Furniture in Webster were very helpful & kind (shoutout to James!). I’ll definitely look to Ashley Furniture for my future purchases.

Jarviz was a great Representative. Professional, fair, and knows his job. Great experience at Ashley’s.

Found what I liked but didn't purchase with satisfaction and left only with a matress instead of a bedframe, dining tabke and living room set. Was followed constantly and I couldn't even talk to my partner in peace and she began to feel uncomfortable.

Overall experience was not very great. They initially offered to match mattress online deal then found themselves in trouble doing so. In meanwhile, Another salesman who was not even assisting me came into conversation agressive and trying to cause some altercation. May be he was already frustrated for something. His very first comment was aggressive and intimidative and hostile. Even he was not leaving the scene after several time manager's(Jacob) warning.

Kenna was great!

Very great experience super knowledgeable about the furniture and customer service was EXCELLENT ‼️‼️‼️

(Translated by Google) Excellent service and quality furniture!! (Original) Excelente atención y muebles de calidad!!

FORREST WAS AWESOME TO WORK WITH. I WILL BE BACK!!

I am very disappointed. I went to look at some living room furniture and the store manager ran my credit without my authorization. He asked for my driver's license, social security number, etc. He even asked for my credit card expiration date. I was very upset because I told him I didn't have time and was just looking at a few options, nothing definite... very unprofessional at Baybrook area visit date 5/15/25 2pm

I did research at many furniture stores. What convinced me was the sales associate that took the time to help me with options and dimensions without being overbearing. Best service ever. Will definitely shop here from now one.

The sales clerk Joe was very helpful in showing me couches that were what I was looking for.

I cannot express how amazing this team is! Totally satisfied with the quality of service. This place exceeded my expectations and it was an awesome experience. Thank you Rodrigo and Nasa for making our experience a great one! Customers for life!

I walked into Ashley with all kinds of assumptions that prices would be too high for my budget. Isaiah met us at the door and assured us he could get us a great price, i had my doubts. One hour later, Henry and Isaiah did an amazing job getting me the deal I needed to walk out of the door with some beautiful furniture for the right price + delivery + tax + some great added decor. My son and I were surprised and very pleased with the incredible experience. Give them a try for sure, you might be pleasantly surprised.

Everything was wonderful . We walked in was greeted and assisted in finding our living room furniture .

Good respectful service we will continue to patronize is our pleasure love the credit with no interest made in America we will not buy from China

We walked in and picked the couch we wanted. The whole process took less then 30 mins.

The best part no high pressure sale we talked excellent communication he got the feel for what we were looking for and showed us the perfect couch thank you Henry

My wife and I absolutely love MaKenna Woods. She is by far the light of the company. She has a very decent personality, she was very helpful, informative, and down to earth. She quickly helped us in finding the midnight madness furniture set we wanted and gave us multiple options on selecting what WE wanted. On top of that the prices were very fair and financing was as simple as a finger snap. Will definitely be back

Nice place, good people, very helpful.

Working with Rodrigo was great!!!

Such a great experience. Very accommodating and even took care of me when I had an anxiety attack. The salesman, James was awesome! Will definitely shop again, you should too!

Very personable staff that is knowledgeable about the furniture they are selling. Highly recommend a visit if you are looking for new furniture.

Jaquin was great. Low pressure, willing to work with me. I will be back to get the rest of our bed rooms suite. Excellent quality

I had probably the best experience this time at Ashley I been using them for years this time was the best. The lady Makenna who helped did not push but asked questions to help me find want I needed I would recommend her any day of the week

I will never shop at this store

I was misled.

Customer service was great

Excellent customer service from purchasing to delivery.

PSA. I ONLY GAVE ONE STAR BECAUSE I COULD GIVE LESS THAT ONE STAR. With that said, here's is what we experienced. We were greeted by what, I thought at first, was a nice salesman. I was in pain and he could see that and he offered a chair for me to sit so he can push me around so I can browse. I said no, I'll be fine. However he got a little over insistent to which I turned down multiple times. Moving on to the browsing, my wife and I continue to browse, when we were approached by the salesmen again. He wasn't as insistent but more of a typical salesman. Kinda nice but you can tell he was trying to make money. He showed us around bit. When we saw something that we absolutely loved, he went straight to work trying get us to run our credit to see if we could get "approved" for a purchase. Another person, who smelled like cigarettes comes by and us we got approved. We wrre approved for, let's just say, a number that would not get us "WHAT WE WANT". I would then try to steer my wife towards something that was what we wanted, but he try to push that number on us. As we were allowing this guy to run numbers, he say to my wife, that we would have drive to their warehouse to pick up our purchase. Meaning they would not deliver it. That was the last straw. I told my wife we need to leave and I do not want to buy from this place and we left. ZERO STARS.

Great service

Great service love how they managed to finished fast

Joe Jr helped us find a bed that we really loved!

Great customer service!

Nice experience in purchasing couch.

Jacob was able to find the couch we were looking for in a warehouse close to our home and arrange for delivery within the week. Excellent customer service.

Cisco was extremely patient and very supportive helping me find the perfect furniture I was looking for. I recommend asking for him and the price you cant beat no where else. Thank you!!

It was a great buying experience there. I highly recommend.

James Thomas - THANK YOU! You were an amazing sales associate and were extremely helpful. We got his information solely so we can buy from him when we decide on exactly what we want. 10/10 recommend James.

Kenna was outstanding and very patient. Her attention to detail was amazing. Very good experience.

Kenna was super. Answered all our questions. She showed us couches that met our descriptions of what we were looking for. She demonstrated a great sense of humor.

Ann was extremely professional and knowledgeable. Enjoyed working with her for purchase of new bed!

Henry knew what I described and took me straight to it!

Very good

my salesperson Francisco , was great 👍 high recommend. He was very helpful , answered every question me and my husband had , patience with our decision and was available to explain in English and Spanish .

Ann at the Webster store was fantastic from the second she greeted me at the door! She was very pleasant and understood what I was looking for, showed me several options and made the experience very seamless!

Ann was fantastic! She listened, provided suggestions. I’ll definitely be back when I’m ready to redo other rooms!

Henry took care of us, and we got a new bedroom set for our son. He made it easy for us to choose, and he was very knowledgeable about the products. He didn’t make us feel pressured to buy anything and gave us time to make a decision. We will be back for a dining set soon.

The service was excellent, and the salesman Mr. White was very knowledgeable and helpful. And I will recommend Ashley Furniture to all my friends.

Ended up picking this one out, heavy duty, and dark. I had an excellent experience in and out.

Excellent experience and very quick attention. Rodrigo was extremely helpful in our process to select the correct mattress and also to complete our purchase.

Jacob, the Assistant Manager at the Baybrook store was wonderful from our greeting all the way through the mattress process. We tried all of his recommendations and found his knowledge was great for each product. He told us all the differences and did not just lead us to the most expensive, but to the one that fit our needs. He has kept us updated on delivery. It was a wonderful experience and we were also able to meet the manager Robert and had a great experience throughout the whole store.

We got to work with Jacob one of the managers who was AMAZING! He was so kind, so knowledgeable, he was not overly pushy, and was able to tell us what we really needed and what we didn’t need! He was wonderful! Thanks Jacob!

Javier was very helpful delivery persons, courteous and prompt. Very good experience. Delivery was for Maria Garza

Jacob was amazing! He was so knowledgeable and was very straight forward in what we need and don’t need! Will be coming back and we will be asking for him again! Thank you Jacob!

The new computer system slows your thoughtful employees down. Everyone was very helpful. Mohammad was very thorough.

Team is very professional and we are very happy with our purchase.

Cisco was a great sales representative! He was very helpful and had a great personality.

Cisco was AMAZING! He was very helpful and was able to find exactly what I was looking for. Ask for Cisco if you are looking for a great experience!

Kenna was awesome!!! Highly recommend asking for her. She spent a couple hours with us helping us pick out the perfect pieces for our new home. She was patient, knowledge, fun, personable and most importantly not pushy. She gave us all the information of which there was a lot and let us make the decision that was best for us. We will be back to work with her specifically to finish out our new home. Why 4 stars? Two reasons. 1.) My wife & I were a little pissed off by her manager constantly interrupting us. You could tell he wanted to take over the interaction. We would have refused to work with him if he tried. 2.) The process for actually buying was cumbersome and took FOREVER. Kenna did her best to get us through the process as fast as possible but the process Ashley has is mind bogglingly inefficient.

Great costumer services .

Rodrigo was fantastic! Would recommend seeing him every time. He knew his information and was very helpful picking out options with me. I will be going back.

My experience at Ashley’s was amazing! Cisco was very knowledgeable and helpful with helping us find a couch; almost like he read our minds. The price was reasonable and the couch is beautiful!

We bought a sofa bed and dresser from Rodrigo .He was amazing. Prices were great. Highly recommend Thank you again Vikki Maggio

Cisco welcomed us as soon as we entered and let us browse on our own. After shortly dealing with another associate, Cisco came back and provided us with genuine customer service that showed his professionalism and excellence in the business. He ensured my wife’s ultimate happiness and even made her a deal to come back when we were ready to purchase the remaining interested items. Highly recommend asking for him upon entering the store to get the best customer experience!

Ashley Furniture in Webster, TX is the worst furniture store ever. Buyers beware. They don't care about helping you furnish your home with quality products. All they care about is taking your money. The sales rep, Jalen Broussard is a bold face liar. He said I had 30 days after delivery to try out the gel/memory foam mattress I selected at the store. He said I could call customer service to schedule a pickup for a return/exchange. That was a complete lie. The mattress that I tried at the store was completely different than the mattress that was delivered. The original price he quoted was $989. When I told him I would look somewhere else, he said "Let me see what I could do." He consulted with his manager and said he could drop the price down to $549. The mattress that I received isn't worth $100. It is harder than the floor. This company, the sales reps, and the manager are con artists and criminals. This company is full of bullshit. The sales rep do not print any paper copies that you sign. They have you sign everthing on an iPad so you can't read the fine print regarding exchanges and returns. It is impossible to reach anyone through text, phone call, or chat regarding an order. I also noticed charges on my bill that were supposed to be free of charge: $129.99 for a Moisture Wicking Queen Mattress Protector that he said was free with the purchase of the mattress. I walked out of the store with this in hand. He also said the delivery was free but was charged $339.98. Also, there was no discussion regarding the fee of a protection plan, but I was charged $479.99. I will never shop or buy anything from that store again, even if they were giving things away for free. Please shop at another reputable furniture. Ashley Furniture is a SCAM. BUYERS BEWARE!!

My husband and I went to Ashley home store in Webster on February 9th. Today is March 3rd and there have been issues after issues and plenty of lies to go along with it. Still no furniture, because we decided to cancel the order due to all the back and forth. We have purchased from Ashley in the past and it never came with so many lies and deceits. The most honest person was Eddie, but by the time we talk to him we had already had enough. I'm not going to say we will never use Ashley again but if will definitely not be the Webster location. I will not give the names of the people who did all the lying because maybe this was a rare occurrence, but please remember customer service goes beyond just making the sale.

The manager they dumped me with was absolutely awful and misleading from the get go. We found a couch we liked at American furniture warehouse which Ashley ended up having the same one. I talked to the manager a bit and we couldn’t come to an agreement. The moment I said I might go back to AFW due to already buying another item he told me “you are making big mistake”. He then decided to take a cushion off and began hopping on that area, saying he could not do that with the AFW couch. He went on to say they sell 3rd parties their junk and i would be “stupid” to go back. Once i said no thanks he told me to “just leave my store then go back to them”. Which i absolutely did I would not advise anyone to shop here the manager was unhinged.

Employee's are annoying and pushy. The guy mentioned numerous times he was trying to meet his years end quota. It took numerous calls to coordinate simple changes to my order including errors made on their end. The one redeeming quality was that the furniture was pretty good in quality and price.

Cisco assisted me with my recent purchase at Ashley Store and he was really great, I ended up leaving with more furniture than intended initially but he worked with me on my budget so we were able to make it work and I’m very happy!

Was looking for a mattress from my elder mother, the store manager found us a bargain in the warehouse on a special one. In fact on 2 left. They went out of their way to make sure we didn't leave empty handed. Good job all! Mother loved it.

Was greeted by Ann & from start to finish the process was Great!!! They had what we wanted. They haven’t delivered our furniture yet but I’m sure that experience will also be great!! Would recommend Ashley at Baybrook mall!!

Henry was great! I had just left the pasadena location where i had horrible service . I went in a showed henry what i wanted he led me straight to it . Explained everything i needed to know about purchasing the sofa and getting it delivered . It was exactly the one i wanted and i was very pleased with his service . Would def go back to the Webster location

Amazing customer service! Thanks to Cisco for providing the best service. I look forward to coming back!

DO NOT PURCHASE IN STORE, or at all - the website touts a "hassle-free" return guarantee, but if you purchase in store (even if you buy from a link sent to you and pay online) then you are ineligible for ANY returns. It was not special order or clearance. The couch smells terrible, a manufacturing defect, and I received it today but cannot get a return at all. Customer service says I should have refused the couch on delivery, but I did not know that was even an option since it was unboxed in my home by the supposed "white-glove" delivery and I was quickly told to sign. I now know better and will not purchase from Ashley at all. I will stick to Costco for better quality and service. Edit: They reached out for feedback where we expressed disappointment with the unclear return policy and they said that was their policy for online orders. This was not an online order, so it's pretty clear they decline any refund request at this point.

Thank you Muhammad K. for being patient with my husband and me, as we were being indecisive with the dining table and bedroom set. It was a great shopping experience.

Miracle Ear has great service. They schedule periodic service and are there when you need them. My annual free hearing exam set me at ease that hearing is still optimized.

Always a pleasure doing business with these folks!

Isaiah was my sales associate and he was very kind, patient, and very knowledgeable about the merchandise. We will soon be shopping for additional items and will most certainly ask for him. Kudos, Isaiah !

Henry helped me with my purchase of an accent chair. He was very polite and friendly, and very helpful. Would definitely shop this store again.

Had exactly what I wanted, and the price was grest.

Great customer service and the Sales team really worked with us to make sure we were happy

Kenna went above and beyond! She shared her thoughts and helped guide us in choosing the right dining table. She was sweet, patient and very helpful! She also helped us get a great deal on dining table and chairs.

Everyone was so helpful and Cisco and Sean Acima were quick to answer all our questions. Walked out with a new couch and great experience!

Eddie answered all our questions, and was just the right amount of salesman to help us reach a decision. He didn't pressure us, and I liked that we didn't get several people asking to help us every time I sat on a different couch!

I was very happy and appreciative of my very kind salesman Henry, taking his time to explain in detail my purchase and financing available. He made my shopping experience very enjoyable!!

excellent service!!

Great experience and seems to be quality furniture. Will definitely be back.

Conor was very professional and answered all my questions to help me get beautiful sofa / loveseat set at a good price.

Nasa was an excellent help finding me the side tables that I wanted.

Excellent attention, variety of furniture and prices. I would definitely recommend Askey.

Best store ever

We enjoyed the time we spent looking and your sales representative Rodrigo was fantastic .and the beds are so beautiful and mattress is so comfortable

Absolutely great staff and wonder experience!

Hi , My experience was great! If you're shopping for that special piece, stop by Ashley furniture and be sure to ask for Nasa! He's the Best! Jackie Scott

Very good Salesman, he was very willing to work with us. Great experience, and we will be back.

The lady that helped us was very nice and helpful and personal.

Great customer service. I really enjoyed my experience. You all do need to get the parking lot lighting fixed. It’s extremely dark in front of the store. I actually thought the store was closed.

Omg I had a wonderful experience at Ashley and my salesperson was great. His name was Isaiah Cagnolatti and he was so patient with me and worked hard to make me happy which he did. They need more folks like him

Nasa Hasan helped me select the perfect couch and also worked with me on the price. He is knowledgeable, friendly and non pressuring. I highly recommend giving Nasa a visit at the Ashley Baybrook location for all of your furniture needs.

Ann was amazing! She was so helpful and informative. Great asset to Ashley furniture!

Salesman was very professional & knowledgeable. Enjoyed talking with him. He made our experience buying a couch very pleasant.

Good customer information on product.

Ashley furniture store on Bay Area Blvd was amazing! I walked in and the sales man Conor immediately greeted me. The entire experience was fun and I trusted him. He had a very “i feel like ive known you for years” vibe. They also offered me bottled water. Conor was professional and ensured we stayed on track with what I wanted. I told him I wanted a blue rug and he made sure to show me ALL the blue rugs and even recommended a few multi colored ones as to not keep me from the wide variety they had. Conor was also very observant and considered my individuality, he sensed that I am a do-it-yourself person and didnt push delivery or assembly on me. I said no once and he respected my decisions without pushing me. I highly recommend going to this Ashley Furniture store, I met a few of the other sales personnel as well due to Conors friendliness with his team. And they were all extremely kind and you can just tell the atmosphere is genuinely caring of their needs and they like what they do! Im coming back here for my bedroom furniture. Thanks Ashley and most of all, thanks Conor!!

I’m writing this review to tell anyone interested in purchasing furniture to STAY CLEAR FROM THIS ESTABLISHMENT!!!! I’ve had the absolute worst experience with a couch that I purchased from Ashley Furniture! The sales associate convinced me to purchase the extended warranty which I did and even within the first year of having the sectional it lost its firmness and would pick up stains easily! The customer service department was HORRIBLE and not willing to honor a warranty request placed within the first year! All this to say, spend the extra money on a BETTER QUALITY PRODUCT with a company that values their customers and honors their warranty!

Great Service

Sales person was very helpful in finding what we were looking for. Honored lower price we found on line.

I felt as though my salesman was low key pressuring me to purchase a mattress.

I was very pleased with the merchandise and sales staff at Ashley. Maher was knowledgeable and friendly.

This evening I received excellent service from Jalen to the purchase of my dining room set and barstools.

Our purchase of two king size mattresses in a box did not disappoint. Both mattresses were very comfortable. The best benefit was we purchased them at 75% off! Henry Hodde, sales rep, assisted us and even helped load the mattresses. This visit to Ashley’s was profitable and pleasant.

Great deal and the staff was very helpful!

Our sales rep, Eddie was amazing. Very knowledgeable, kind and made suggestions based on our needs and quality not his own profit or gain.

Eddie White was amazing from the moment I called on the phone. He had the piece we wanted and even said he found it cheaper online for us and gave us the better price. If you want to buy anything go see my man Eddie. You won’t be disappointed unless you use someone else. He even wrapped it up and helped me load the huge entertainment center. Thank you

Great service at the store! And quick delivery.

THE STORE WAS GREAT..BUT THE PICK UP @ THE WAREHOUSE WAS SHITTY!!!! NOT ENOUGH ASSISTANCE TO PULL ITEM'S OFF THE SHELF! THEN PURCHASER HAS TOO LOAD UP THIER OWN MERCHANDISE IT'S WHAT, I CALL BULLSHIT! I I PRAY NOBODY HURT'S THEM SELVES LOADING UP THEIR PURCHASE. THIS IS MY FEEDBACK!! YOU ASKED & I REPLIED SIGNED: JOHN P RIOJAS

Let me start by saying we are repeat customers....so we went in knowing exactly what we were looking for. Our Sales Associate, Francisco, was awesome! The entire visit took less than 20 minutes and were were done. We'll even have our items BEFORE CHRISTmas! Whether you're looking for a room, whole house or just a single piece of furniture ~ Ashley Furniture will not disappoint.

Vanessa was extremely attentive and listened to my needs, as I was very specific about dimensions and allowable space. Robert assisted with the final costs and I am very pleased with the outcome. Thank you to both of them.

We were greeted warmly when we entered the store. All our questions were answered and Francisco asked questions we hadn't thought about. This was our first visit to Ashley's, we plan on returning in the future.

Disappointed in selection and how crowded the store felt. The staff was wonderful.

Vincent was very helpful! He helped us on more than one occasion and helped secure interest free financing for the whole purchase. We will shop this store, with Vincent, again!

Great experience shopping here and found exactly what I came in looking for.

Robert and Henry did an amazing job helping me get the dining table my mother wanted. They were extremely patient when discussing pricing and showed me a bunch of different options that made it easy for us to come back and make a decision the same day. I highly suggest you go and check these guys out! We are highly satisfied with our purchase!

My son and I went in looking for a comfy sectional. Our sales lady was very helpful. We found exactly what we wanted. It will be devered on the 6th of December.

Maher was so helpful

They was very helpful with all aspects of the service and selling.

My wife and I went to Ashley Furniture and purchased a sectional from there early 2023. The sales guy sold us the protection plan which was for an additional $500. We asked various questions about how the protection plan worked and he basically said anything that would happen to the fabrics was covered, tears, spills etc...well almost a year into owning the sectional the fabric started to un-stich. My wife contacted tech support and they told her that unfortunately that was not convered because it from defect from factory, and proceeded to tell her that they only cover accidental damages which is dumb because wouldn't a warranty be there for defects from factory as well? Very disappointed with the service we received and the quality of this sectional. It's also not like it was cheap, I'd understand if it was because of what they say "you get what you paid for" sadly I did pay 3k for this sectional and expected to be of good quality for that price. I had even bought a dining table and tv stand from them, but after this I don't see myself purchasing ever again. I had more furniture in mind that I need in the near future, but I rather take my chances at another furniture store.

The minute i came in i was greeted very helpful.

Great experience ! Stephanie and Rodrigo were amazing ! Only wish they had plastic to provide to wrap the mattress lol! Overall great experience! Can't wait to shop again !

Our Salesperson Jalen went above and beyond to answer all of our questions and get us the best deal possible. We loved him!

Jarvis is well detailed and very helpful. I appreciate all his help. It was fast and easy, we were out within minutes of talking with him. Honestly, we are very happy with our purchase.

Everything was good. Thank you.

I was extremely happy with the communication from everyone. From getting back to me about Ashley's having the chair to dealing with the refund when your site wasn't working right. It sucks I can't get it Thursday, May 1st. After being told I was so easy. Lol But all in all... I didn't have to go in. Y'all made it with for me.

Polite salesman. Listened to me and help me find n purchase what I wanted. A good experience

Everything was well. We were about to close on the furniture that we selected for our new apartment until the associate named Jaylin said that we were sketchy because my girlfriend went to look for something that I left in the car, and I told him I’m going to help her because she’s having trouble finding it, and Jaylen told me that we are acting sketchy. When we were about two, we purchased over five pieces of furniture for our new apartment and were there for almost an hour picking out furniture. The only reason I’m giving them two stars is because the manager apologized on his behalf.

Maher was awesome! And patient, I might add. Great experience 👍

very professional sales staff.

No comment means, good customer relations and price point

SHARON HARRIS, since I'm not sure you actually read my original email thoroughly because you ignored a main point. Due to your Company's Lies and Misinformation, I will not speak verbally with you. Unless you agree to be recorded, and my only comments and questions to you will be, "When will you pick up your furniture and Fully Refund me?" I have a full list of all Local, State and Federal Consumer Protection Agencies and I am starting to report your company. In addition, I will take it to the streets, Social Media, News Agencies, Community Clubs, Churches and a large family, friends and coworkers. Just to clarify things, I have already sent pictures during my original conversations with the Warranty company, Ashley Furniture and Dufresne Spencer Group. On February 10, 2024, I bought two (2) Power Sofas with Adjustable Headrests (Item: 5930247) at the Ashley Homestore in Pasadena, Texas. I paid $3,224.21 total for both sofas plus delivery charge, protection plan, and tax on my credit card. Ashley’s delivered the sofas to my home on 2/15/2024. Unfortunately, the Leather material of these sofas has failed. After only 6 months (August 2024), I noticed the Leather peeling. I called your store and the Extend warranty company on August 10, 2024, and after 2-1/2 weeks I received an email stating that the couch was still under the manufacturer’s warranty and my claim was closed. On August 23, 2024, I called Ashley’s customer service and through an online chat they offered me a $167 Ashley’s gift card. I declined that offer and they then offered to repair the sofa. I accepted that offer. Before any repair appointment was set up, I was notified by email on August 24, 2024, that I had no warrantable concerns present and my claim was closed, noting that the failure is a Manufacturing of fake leather. I made one more call to Ashley’s on August 25, 2024, and was told that normal wear and tear is not covered. This is not normal wear and tear! You offer a one-year warranty on all manufacturing issues. Material is supposed to last for years, not months! When I questioned that answer, you had me send more photos, but then ghosted me. Now it's too late to want to come back and say you want to repair. You already refused to repair and showed your true colors, when you expected me to live with failed furniture. I'm guessing that Ashley Furniture did the math and hoped I would accept $167 gift card versus Ashley Furniture recovering the sofas. Maybe those items are discontinued now. I don't know what the exact reason is, but I'm sure you thought I was hard-up for money and will take $167. I will not accept any Ashley Gift Card. I did not enter into a contract to buy new furniture, so your leather will flake off in six months and accept a gift card for $167 to keep your Manufacturing defected leather. There is no way this is real leather, it must be Bonded Leather! You sold me Bonded Leather furniture but selling it as Real Leather is a scam! I will fight this all the way to the top, in addition I'll take it to the streets and social media. To resolve this issue, I am demanding a full refund for $3,224.21and you will pick up both sofas from my home at no cost to me and fully refund me per FTC Guidelines. Do Not Call Me. I will not engage in any conversation or answer any questions. Contact me via Email only.

Really appreciate Vincent and his manager Francisco. Really went above and beyond to earn my business. Ask for Francisco!!

NEVER, EVER SHOP HERE!!!! WE'VE BOUGHT SEVERAL PIECES OF FURNITURE HERE AND SALESMEN ARE GREAT, HOWEVER, THE WARRANTY IS A TOTAL SCAM. DO NOT BUY FROM ANY STORE THAT DEALS WITH GBS WARRANTY COMPANY. WE ARE CURRENTLY TRYING TO CANCEL OUR WARRANTY ON FURNITURE WE PURCHASED IN LATE 2021 BUT, SOLD THIS YEAR, AND IT HAS BEEN A COMPLETELY HORRIBLE EXPERIENCE ALL AROUND. THE STORE AND GBS HAVE HORRIBLE COMMUNICATION WITH ONE ANOTHER AND ARE CONTINUING TO POINT THE FINGER AT EACH OTHER AS THE PROBLEM. DO NOT EVER BUY HERE AGAIN AND NEVER BUY FROM ANY BUSINESS WHO DEALS WITH GBS WARRANTY.

Why do they have prices so high when the furniture is made from particle board!! I bought a sofa and within 6 months the support wood broke. Ashley furniture wouldn’t replace or fix and told me that I had to have cut the wood myself. I removed the staple underneath to Lear that the entire sofa was made from particle board and thin strips of wood you can buy from Lowe’s for 15$ for a 12ft strip. Quality is extremely low. Also check the prices at this store, they displayed a price of $999.99 for a coffee table but the website showed a price of $549.99. Good job on ripping people off Ashley. I’d rather buy from Amazon where I can get the same quality but for a fair price.

Both guys that helped me were awesome the mattress young man was outstanding

Ashley was very patient and listened to our needs very attentively.

I have ordered the two decorative pieces for the console. Your Ashley Order (Acknowledgement) Number is: 7666808. This should be shipped to you within 7-10 business days. Thank you!

My sales person Stephanie was amazing and took very good care of us! 10/10 if your looking for something new for your home ask for Stephanie she so awesome!!

Excellent help excellent personnel had a great experience!

Eddie White was great! He was patient and very knowledgeable. He had helped me with a purchase years ago at another Ashley Furniture - I didn’t know he was at this location but so glad he was! Beautiful furniture at affordable prices and excellent customer service - overall a top notch experience!!

I would beware when ordering from them online. I purchased a bed and they did not send all the parts I needed to build the bed. I called customer service and they said it would take 3-5 days to get a response on resolution and it would be by email! What a joke and terrible customer service! It’s now been 5 days and no response and when I call their answer is waiting on the vender to respond! I ordered my bed on Ashley.com it states distributed by Ashely and nothing about third party. Still no resolution and I have a bed that I cannot even use!!! I will never buy from Ashely furniture!

Greeted professionally the saleperson was knowledgeable about the products we were given ample time to look this is my second visit there and will definitely go back when I need more furniture

Had a blast Thanks to Stephanie my sales associate she allowed me to browse and ask questions.

Jarvis helped us get our new living room set. He was very knowledgeable on the furniture, what would hold up best for kids, what would look better with the room size we have etc. Got us a good deal. Made the experience really great. Will be buying anything furniture related through Ashley from this point on.

Our sales rep, Mäher, was very personable and professional.

Shane and Matt were very helpful, and courteous. Each time we went to American Freight at Webster, the team always took the time to answer our questions. They have been kind and professional in their demeanor.

The sales people there are fantastic and listen to your needs! They don't try to sell you things you things you don't need or want. :)

Our family bought a sofa, loveseat & chair from Ashley Furniture; the loveseat had to be repaired soon after we received it. Mostly are happy with this set, so we returned to Ashley in Webster, TX to purchase a dining room table with 4 chairs & a bench. The delivery was anything but “white glove” as promised. Delivery guy even used his foot while assembling it! The table set supposedly came with a 5 year warranty. After two years, the bench cracked & pinched my son’s hand. When we contacted them for repair, we’ve gotten no help but plenty of run around. Were told to contact a service company they contract with, who said they don’t cover the frame of the bench. Went back to Ashley in person & they said they’d take care of it. After three weeks, my husband went there again today, & was told, Sorry, they can’t repair it. We will not be shopping at Ashley anymore, & want you to know so you won’t get the same poor service we did. As a positive, caring person, I generally only write positive reviews & don’t express dissatisfaction. This time we are disappointed & want Ashley to know.

Before I went to the actual store, I made sure to have a few items in mind. I called and spoke with Jacob. He was extremely helpful and upon arriving at the store he was great and patient. He didn't hover over me, or pressure anything. I told him what I wanted and the process went so well. I hope the next time it will be the same experience. Thank you Jacob!

The purchase was quick, easy and painless. The sales associate demonstrated the product, asked questions and answered our questions and needs.

Professional and friendly. Great experience buying furniture from Ann. Would def recommend

Great experience!! Cisco was Awesome 👌 👏 👌 Great Customer service and took the extra time with us as well. He wasn't "pushy" to just make a sale...he genuinely cared what we thought and which would suit us best. Thanks again Cisco !!

My husband came in after work in his welding clothes and the workers treated him like trash. No one wanted to help him and he was ready to spend lots of money. He was treated like trash, like he was broke.

Our experience was one of the best due to Rodrigo our sales rep. When I tell yall he took care of us…HE TOOK CARE OF US. Everything is also very budget friendly, gotta love that.

Great Furniture, Great People, Love The Store !!

10/10 perfect great experience

The associate sales manager, Jonathan Garcia was a great salesman and gave us great options and ideas to purchase a sofa sleeper which I really wanted. Before we met him, we were planning to purchase a sofa sleeper from a different store. But after I visited your store and got his advice, everything was changed. It was a great purchase! We like Ashley furniture!! We recommend you. :)

They had just what we were looking for but most of all the customer service was great and really appreciated.

Great Customer service and very professional service.

Thank you Salesman Henry for Helping Me . I appreciate your kindness

Nasa was great sales person

Great price on a bed room set for my daughter. Her first purchase on her own. Even gave a military discount. Very helpful and professional.

Fantastic service! Jonathan Garcia was a great help. He assisted us at a critical time in our transition and made everything smooth and complete!

Loved my experience!!!! My sales guy was so nice!!

Me and my fiancée moved into our first ever home and was a nightmare thanks to Ashley. I placed an order for a dinning room set and mattress with Vincent Kohleim. The experience was great and informative until I had to sleep on my floor because he cancelled my mattress order for the reason of “guest preference”. I called to change the delivery address ONLY ONCE, I never contacted them again since everything was scheduled and good… or so I thought. I was informed on day of delivery my order was cancelled without my notice via email, text, phone call. The only way I knew it was cancelled is because the delivery driver told me he didn’t have anything on his truck. I called the store and they explained the reasoning of “guest preference” and that the best they could do was get me a mattress THREE DAYS LATER. Absolutely pathetic. Angela at Mattress Firm saved us from this nightmare and got us a mattress in less than an HOUR IN MY HOUSE (I had to pick up from warehouse which was not an issue since Ashley manager told me it was close to closing even though there was still 2 hours left which was plenty of time to go to warehouse). Whoever reads this DO NOT speak with Vincent Kohleim or you will sleep on the floor like I did.

Sales reps were great guys and really helped out with the fiance. Maher was a fun and funny guy. Told you straight up. Cisco was great with the finacing. He was not about the upsale and really cared about doing right for us!!! Great experince!

I always did like Ashley Furniture it’s good quality and strong last longer which I still have the dinner sets with 4 chairs with round glass table and living room sets which is 2 round tables and sofa table with wood,glasses and iron many years ago and had moved maybe several times with the same furnitures.

Pleasant, efficient sales reps … not pushy. The Red Dot sale: outstanding values.

First time to this location and Ashley store ever. . .was immediately greeted upon walking In by Jarvis and he explained everything. Helped us pick out a great electrical sofa at a great price since they were having a sale. Even the sales manager came to talk to us. Great customer service experience. . Cheaper than the store on I 45

Super friendly sales person, Cisco was fantastic. Great place to shop.

Eddie White at Ashley Furniture is the absolute BEST to work with! Highly recommended!

Quick and easy all I had to do is wait on my wife to figure out which one she want and that was it

Found exactly what I wanted for a price I'm willing to pay. Great service! Pleasant experience.

Avoid this location by all means! They are very pushy and only care about their bottom line!

I stopped in Ashley's, on a whim, to check out their Labor Day Sale, looking for a new leather sofa. I found one, almost immediately, that I fell in love with. It was on sale, but a little out of my budget. My Salesman, Jay, listened to my needs and we were able to make a deal. He suggested a couple other items that I looked at, and I believe they will be my next purchase. This wasn't my first time shopping at Ashley's and won't be my last.

I worked with Vincent and he’s very helpful and accommodating.

Great selection and amazing customer service. Ali and Henry were exceptional and helped my husband and I find the perfect furniture for our house. Financing was also a breeze. Would recommend Ashley Furniture 100%.

Jay was very friendly and informative about the furniture we wanted and purchased

The experience was great and easy Maher was a great help.

Great customer service! Had a wonderful buying experience!

Awesome service. Eddie White was great

Update from 5 stars to 2. We were promised the online price for a dresser and did not get it. We were overcharged for 2 extra barstools and our financing was set up incorrectly. I have now been ignored by Henry via text & the store trying to resolve this. Would in fact recommend you to look elsewhere. We walked in right before close to browse and Henry approached us asking what we were looking for. We initially came in looking for a table and he gave several recommendations and we found one we loved. He took the time to show us how the extra pieces worked. We ended up ordering matching barstools for our island as well. We came back the next day and ended up ordering a sectional too, even though we came in not needing a couch! Henry is great at what he does and I’d highly recommend him & Ashley’s to anyone looking. Robert his manager also came over and introduced us to the financing process- they have some great deals going on. We will be back for anything else we need and would recommend them to anyone looking. Thank you, Henry!

The variety of dining room sets made it easy to make my final selection.

Great service and good product 👍 Ann was our sales person and was awesome. She was helpful and pleasant without being pushy.

NASA was great and helped us find exactly what we were looking for.

Positive interaction!

Customer service was outstanding, and the product was exactly what I was looking for. Thank you so much to Rodrigo for making everything easier & making me have a great experience. I’ll for sure be back with him!

Special thanks to Cisco, he is so friendly and great support. He is the one 👍🏼

I ordered a love seat and ottoman in store. Both items were on clearance and floor items, both physically in the store. I took the day off work to receive the delivery today. The delivery guys only delivered the ottoman and had no idea about a love seat. I'm on the phone with customer service right now and they have no idea about the love seat either. I just spent over $1100 for one ottoman and had to burn a day of work. THIS IS THEFT.

Ours sales person was amazing and listened to us!! Thank you Ann

I expected something different from Ashley. First of all, I was charged a delivery fee, I expected something shorter than 2 weeks delivery for a chair. Second, after I made my purchase, I was made to feel like "ok, we got your money so get out!". Salesperson could have at least escorted me out instead of just going to look for the next victim!

If you want to be followed around a store and watched and listened to like a hawk to where you can't talk to your spouse without people who are eavesdropping cutting in... Then shop here. 😔

We had a great experience working with our sales associate and his manager. He was very helpful and gave us the best possible deal. We are looking forward for the furniture to be delivered.

My husband and I have been shopping for a sectional for some time. We found the one we wanted online and went to see in person. Mr. Nasa assisted us and was extremely professional and also helped us get an amazing deal for the sectional we wanted. We definitely will visit this location for future purchases.

Ali was great! Very profesional and helpful with a great attitude.

We just went into look at mattress and other things we might need for the new apartment and Rodrigo was an absolute gem! He helped us decide on the perfect mattress within our budget although we didn’t buy anything today we will definitely be back In about a month to get the furniture we loved best!!!

Jay was beyond helpful and helped us find exactly what we needed and where looking for.

great service. very helpful staff. love the couch i picked.

The manager, Jonathan, was great! Very helpful and not pushy.

Placed my order over the phone. Jonathan was a tremendous help! Waiting now for delivery.

Mayor was our sales persons we got a recliner from this store. Got it delivered and it was too big for our room. Tried to return it the next day and turns out Mr Mayor forgot to very important detail to let us know **ALL SALES ARE FINAL** Now we are stocked with a recliner that doesn’t fit in our room. What a SCAM. Edit: After the "Store Owner reply" I reached out to the store and told them I was advised to reach out to discuss further options. Well, what a waste of time because still there are NO options. and the sales representative made fun of me because I told him "the store owner" advised me to call and he said this is a big corporation do you think the store owner has time to comment on Google. Just show the level of service they have.

Ann was amazing. She helped get the bed I needed. Would 100% recommend!

My overall experience was great. Eddie was extremely helpful in making sure I was a happy customer. Great customer service!!

Had a great experience buying bedroom furniture. Salesperson was knowledgeable and friendly. We found the style we were looking for at a very good price during 4th of July sale.

We had a fantastic experience buying our first couch for our new home. Mr. Jay was incredibly helpful, providing us with all the information we needed and making us feel confident in our purchase. He even worked with his manager to secure us an amazing deal, and we couldn't be more excited. Now, we're eagerly waiting for our couch to arrive, which should take just five days.

Salesperson was very attentive, professional, & patient with my family's needs!!

Mr. Garcia was indispensable in my decision making process. I went into your store with a $4,000.00 budget but ended up getting more due to the value I received for my money through Mr. Garcia’s efforts. Could not be happier! Thank you Mr. Garcia.

AVOID ASHLEY! I reluctantly purchased a bedroom set from this location in March after not seeing anything I like at other more reputable furniture stores. The salespeople are very pushy. They will lie to you and do anything to get a sale. When the furniture arrived, the delivery people left a mess and the quality of the furniture was not at all what was seen in the showroom. I made Ashley aware of this situation and no one ever reached out to rectify the issues with the furniture. I decided to give Ashley another chance this month and purchased a dresser from them. The salesperson, Jalen, was very misleading. He did not disclose that the furniture would be left in the box at the doorstep and not installed. I’m unable to move it due to medical reasons and have to hire movers to install it. Very disappointed and would not recommend to anyone.

Jonathan was the absolute best. He answered all of our questions. Showed us exactly what we were looking for . He didn't hover like some sales people do. He made sure to check on us but still gave us our space to try out the furniture and discuss it with my husband. He was a great sale representative.

service was nice the day of and no complaints there. but then they wouldn’t cancel my order. i got 3 calls weeks apart all needing to “reschedule my delivery” when i cancelled it through text with my salesman, then 2 more times after each call. after the last phone call i went to the store to check for the 3rd time that it had been cancelled, it had not. finally then the manager actually cancelled it and didn’t know why it wasn’t being cancelled each time i asked.

Great service and it was Henry’s first day!

Ann was very helpful and knowledgeable about the type mattress that fit me.Shecwas super sweet and I appreciate her for her service. Anyone looking for a furniture please make your way down to Ashley. They are the best

Ann was knowledgeable and very courteous. Love the store.

No hassle and great attitude is how I would describe Cisco. Recommending.

Good experience.

Staff was friendly and knowledgeable good selection of furniture and prices reasonable A little too pushy with their warranties which should not be needed!

Eddie was one of the best sales persons I dealt with in my life and I'm 70 years old so I have had to make a lot of purchases in my life

Cisco was outstanding. Introduced himself when we walked in the door and let us browse without following us around. When we had a question he answered the question and left us alone. When we found the right couch he was there and got us out the door in no time. If you go here look for Cisco!

The manager at Ashley furniture was extremely helpful and was a great support to help me find the piece of furniture within my budget.Will ask for him moving forward on my next purchase !

Purchase and delivery all scheduled and paperwork completed in less than 20 minutes. Great service with what I needed in stock.

Ann Marie at Ashley home store really went the extra mile for me, spending a lot of time and effort getting me the perfect chairs for my dining room, and at a price I could afford. I had been looking for several weeks, and Ashly had exactly what I wanted. I even found a bed that was just right for the space and price I needed!

New person Mohammed was great.

We bought a couch and chair last August. We were told it would be 3 days until delivery. It took 5 weeks. The arm on the couch got broken (bad design??) and I went back in and they wouldn't even help me arrange service. Five people sitting around and wouldn't help one bit. We called the number they provided for service and it was 100% automated and nobody would assist us. RUN from this place. VERY, VERY sad in terms of service.

We had an excellent experience at Ashley this morning. Ali was most helpful in our purchase of a chest of drawers. I highly recommend Ashley Furniture. 👌

Frustrated and tired of searching for a very particular type of couch, Maher took me straight to my best options. Made my “sit-testing” not as time consuming. Ashley is easy to work with.

Ashley at Baybrook is and excellent store with very polite and professional staff. I quickly found what I wanted and bought it, I was in and out of the store in 40 minutes with my scheduled delivery.

Jarvis was such a great guy answered all questions I had helped me pick out the perfect furniture for me

The sales representatives was very professional and understood my needs. I came in for 1 King bed and ended up with 2 night stands. My son even purchased 2 night stands and a dresser. Thank you Francisco

Francisco was the best. We came to buy 2 beds for my mom and my wife and I ended up walking out with 2 night stands and a dresser. Best deals and quality! Will be definitely shopping here again with Francisco.

My experience at Ashley Furniture was superb!! It could not have been better. The salesman, Mr Francisco was wonderful. He was the epitome of a great salesman who represents Ashley Furniture very well. He made sure I was a happy, satisfied customer.

Ask for Rodrigo. He's the best!! He listened to my needs and wants and made the shopping experience easy and comfortable.

Jonathon Garcia is a great asset to your store. He was very informative and answered all 0f our questions.

Wonderful team and excellent help. Ask for Ali he will get you right!

It was wonderful experience for our family. The guy named Nasa helped us to find furniture within our price range. He is very good at dealing customers. Thank you

Cisco best in town my new to go to guy for my furniture need

I walked in and received the help I needed with no pressure. I am so impressed with Ashley quality of furniture. I like solid wood and style. The store offered both for the items I purchased. Shout out to Jarviz Escobar. Great process!!

My salesman Jacob Wolfe was extremely helpful. Laid back and stress free. No pressuring in any way. Very good experience.

We truly enjoy working with Johnathan Garcia. He is personable and gives honest opinion on selections and ideas. We’ve been coming back to this location and working with him for last 2 years.

I originally purchased items from the store in Pasadena, TX. The store manger was dishonest and misled me about the warranty/extended coverage. I knew she was lying because it didn't sound right and the look of disbelief on the salesman face was evident. I ended up cancelling my order before the delivery date and chose to purchase from the Baybrook location. Unfortunately, the Pasadena salesman which I was pleased with didn't get his commission because of his manager's wrongdoing (that I feel bad about). However, I am pleased with Ashley's at Baybrook. The salesman and manger were great. Also, the other employees were awesome as well. I like the fact they greet you when you come in, offer a chair if you've been standing/walking for a while, and a bottle of water. I appreciate it. Good Job Team!

We were very glad to get informed advice on our ultimate choice of mattresses.

Ann is AMAZING. She listens well, and is very knowledgeable about all of the things Ashley sells which enables her to make suggestions based on your taste and price range. Highly recommend. Ask for Ann when you walk in.

Francisco wasnt to professional, was interrupting me and when my husband suggested we go check another place he just got up and left, we left and came back to place my order i wanted with Ali (believe that was the name) and he was great!!

Went in there today with my mom as she was in search of a mattress. Cisco the salesman in the mattress department was rushing my mom and was putting a lot of pressure towards her decision. We explained to him that we wanted to explore our options, he kept insisting on the most expensive one, he provided us 2 different quotes for it. He Told my mom she needed to make up her mind in order for him to show her around. My mom is older and felt very confused and rushed. I personally have shopped there several times so thought it was a great idea to take my mom. NEVER again, he made us feel so uncomfortable. Ended up going to Rooms to Go and had an amazing experience with a patient, understanding salesman. Ashley furniture really lost a great customer.

(Translated by Google) In order to write I had to give them a star that they don't deserve. They sent me a smaller mattress, I called multiple times they said they would send a technician, then they told me to wait 30 days because I had a comfort guarantee, after 30 days I called and they said I did not have that guarantee, that they would send a technician, they did not send it. The last time I called they gave me the website to make the claim, the site does not accept the telephone number with which the purchase was made. How easy they get rid of me, I paid almost $1000 and I have to stay with a mattress that doesn't work that you sent the wrong one. Buying in this store is buying frustration and anger. 😡😡 (Original) Para poder escribir tuve que darles una estrella que no merecen.Me enviaron un colchón mas pequeño, llamè multiples veces dijeron que enviarian un tecnico, después me dijeron que esperara 30 dias que tenia la garantia de confor, después de 30 dias llamè y dijeron que no tenìa esa garantia, que enviarian un tecnico, no lo mandaron la Ultima vez que llamè me dieron el sitio de internet para hacer el reclamo, el sitio no acepta el numero de teléfono con el que se hizo la compra. Que facil se deshacen de mi, paguè casi $ 1000 y tengo que quedarme con un colchón que no sirve que ustedes enviaron equivocados. Comprar en esta tienda es comprar frustracion y enojo. 😡😡

Another day out Starbucks jewelry store Swamp shack then Rooms To Go

Had a great experience shopping with Jay. We knew what we were looking for going in, but Jay steered us in the right direction, then helped us with pricing.

NASA made our experience very easy, friendly and he was patient as we discussed options.

Awesome service and beautiful choices!!! We’ve furnished many rooms with Ashley Baybrook and I’m sure will be back for more!!!

Service at the store was perfect. Was available when questions needed answers but gave us time to walk around to look without being hovered over.

Thank you, Cisco, for helping us out during our visit. He listened to our needs and answered all our questions. Also, the variety and selection of quality brands that are available to choose from is impressive.

Francisco was really nice and helpful with everything

The team at Ashley Furn. Led by Eddie White was 2nd to none. Eddie & Stephanie Davis made me feel so important in every way & delivered just exactly what I wanted & needed. Blessings to you both. Fletcher Cockrell

Reggie is an awesome salesman. Very helpful and patient with an indecisive customer. Great customer service. The manager was very informative and answered my questions. Very enjoyable experience.

The Ashley Baybrook store is the place to go. My sales person Rodrigo was great. His patience was greatly appreciated. He made sure that my wife and that I was satisfied with our purchase. Thanks for your professionalism.

Rodrigo was awesome. Got me in and out in no time and on budget!

Great service as always! Cisco is my guy! When I leave the store i feel happy about my purchases! He's very thorough on explaining everything to me!!! I shall continue to visit this store!!!!

Stormy at Ashley furniture is great- helpful but not hanging over your shoulder. Found what we wanted and she worked out a great price for us due to a delivery delay. Would recommend!

Everything was perfect except the delivery time. I wish the furniture could be delivered within 2 weeks

Stephanie Davis was amazing! She has previous experience with interior design, so she makes sure to help you choose pieces that will look perfect for your home! I will definitely be coming back to work with her when it is time to furnish the rest of my home! Thank you for giving me such amazing discounts!!!!

I purchased a tempurpedic mattress in February 20, 2024. I received the mattreess in a timely manner. The mattress has a 90 day comfort guarantee. After "sleeping" on the mattress for about 6 weeks I decided it was not the right mattress for me. I called to get the process started to exchange the mattress. I sent them everything they needed and I was good to go. I went onto the Webster store on April 15, 2024 and selected the mattress I wanted. They told me,d me it would be delivered April 27. No delivery. It was rescheduled for May 4. No delivery. I have TOTALLY gotten the run around about when this mattress will be delivered. NOBODY associated with that store or delivery or warehouse can tell me anything! They told me the delivery could not be scheduled until the product was in the warehouse.... It has been scheduled 3 times and still NO mattress. I even called Tempurpedic to see if they could do anything. They were happy to know about the problem so they could document that store, but said that there are no problems on their end with the production and shipping of my style of mattress. In other words they have no idea why Ashley cannot get the mattress to me! BUYER BEWARE of the delivery of your product! The left hand does not know what the right hand is doing!

(Translated by Google) I had the pleasure of visiting Ashley, my husband and I were immediately greeted at the door by the gentleman. His name is Eddie White, very attentive, he promised to leave us money in our bag 👜 and that's what happened, we made the purchase of our dreams, thanks to him he did magic with us, our money was worth it, people like him and the manager Richard, there should be more who wish to work with the client to help see a smile 😊 on the clients' faces without a doubt I will return everything I will buy there with Eddy white (Original) Tuve el placer de visitar Ashley enseguida nos atendieron en la puerta a mi esposo y a mi el señor. Se llama Eddie white muy atento nos prometió dejar dinero en nuestra bolsa 👜 y así mismo ocurrió hicimos la compra de nuestros sueños gracias a él hizo magia con nosotros nuestro dinero valió l pena personas como el y el mánager Richard deberían de haber más con deseos de trabajar con el cliente de Ayudar de ver una sonrisa 😊 en la cara de los clientes sin dudas volveré todo lo compraré ahy con Eddy white 🙏🏻👏🏻👏🏻🙏🏻🙏🏻🙏🏻🤗🤗👏🏻🙏🏻🙏🏻

Customer service was great an employee named Eddie White and Richard helped a lot with me and my wife and we left Ashley happy with our purchase and we will definitely come back

Jay was such a great help 👍🏼

The reason for the call was because I was trying to order a bed from Jc Penny’s they all said Ashley I just wanted to ask would they take the credit card from there.

The service from Eddie and Shawn at this location was beyond Amazing! Ashley greeted us at the door which was so welcoming! She Guided us throughout the store without being pushy! she handed us off to Eddie due to us being interested in a mattress ! “team player” Thank you all for the great service!!!

Great deals, friendly staff, quality furniture.

After shopping online I decided to go and walk around the showroom. I found a sofa that I really liked online but the dimensions listed online were a bit off. After some measurements, sitting and some selfies we are now scheduled for a delivery soon. Stormy, was so helpful and made the shopping experience very comfortable. I would recommend Ashley Furniture.

Jarvis (?) is a wonderful, helpful man. He did not push whatsoever but when I needed him he was there. He is incredible really compared to many other stores salesmen. Right till end of sale , great!!!!!

Reggie was very helpful and professional! We appreciated his willingness to help us out!

Ali was very welcoming as soon as i walked in the store and was eager to help me find what i needed. He was very helpful and patient with answering all my questions and concerns.

Rodrigo was extremely helpful. He answered my questions, gave me time to browse on my own (which I prefer). He was so respectful, mannerly & knowledgeable.

Great, attentive sales person. They obliged me by allowing me to use a 200.00 cash card from an alternate state even though it didn't apply to the TX franchise. I appreciated that. I do have to say I felt their prices overall were considerably higher than AFW.

Jarvis was very professional with assisting me with the purchase of my new living room furniture!

High quality and good prices. Excellent service during and after the purchase. My salesperson answered a concern I had via text after I got home. I will definitely be back. They were having some technical issues with their new paperless system, but I was still in and out relatively quickly.

Jon Garcia was our sales rep and he was extremely helpful and knowledgeable. He helped us find the perfect couch and configuration for our home.

NASA was wonderful. Knowledge and professional.

Sales person was very helpful and when they didn’t have what we had found online he found us something even better.

Jarvis was extra helpful and pleasant to work with. He was informative without being overbearing. We got a fabulous deal and will hit him up when we go back!

Justin was great to work with. He didn't chase us around the store; which made it easy to shop and not be hounded to buy something.

Ali was amazing helping with getting me to finance my purchase and our experience with him at this location was amazing. We look forward to making our future purchases through Ashley Furniture

Friendly salesmen. And trying to get you where you need to be and leave satisfied

Kyle did a fantastic job meeting my needs. Would highly recommend.