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Ashley Store | Webster, TX 77598
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Webster, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Webster, Texas at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us at Baybrook Gateway Shopping Mall, at the corner of Bay Area Blvd and Gulf Fwy. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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If you want to be followed around a store and watched and listened to like a hawk to where you can't talk to your spouse without people who are eavesdropping cutting in... Then shop here. 😔
We had a great experience working with our sales associate and his manager. He was very helpful and gave us the best possible deal. We are looking forward for the furniture to be delivered.
My husband and I have been shopping for a sectional for some time. We found the one we wanted online and went to see in person. Mr. Nasa assisted us and was extremely professional and also helped us get an amazing deal for the sectional we wanted. We definitely will visit this location for future purchases.
Ali was great! Very profesional and helpful with a great attitude.
We just went into look at mattress and other things we might need for the new apartment and Rodrigo was an absolute gem! He helped us decide on the perfect mattress within our budget although we didn’t buy anything today we will definitely be back In about a month to get the furniture we loved best!!!
Jay was beyond helpful and helped us find exactly what we needed and where looking for.
great service. very helpful staff. love the couch i picked.
The manager, Jonathan, was great! Very helpful and not pushy.
Placed my order over the phone. Jonathan was a tremendous help! Waiting now for delivery.
Mayor was our sales persons we got a recliner from this store. Got it delivered and it was too big for our room. Tried to return it the next day and turns out Mr Mayor forgot to very important detail to let us know **ALL SALES ARE FINAL** Now we are stocked with a recliner that doesn’t fit in our room. What a SCAM. Edit: After the "Store Owner reply" I reached out to the store and told them I was advised to reach out to discuss further options. Well, what a waste of time because still there are NO options. and the sales representative made fun of me because I told him "the store owner" advised me to call and he said this is a big corporation do you think the store owner has time to comment on Google. Just show the level of service they have.
Ann was amazing. She helped get the bed I needed. Would 100% recommend!
My overall experience was great. Eddie was extremely helpful in making sure I was a happy customer. Great customer service!!
Had a great experience buying bedroom furniture. Salesperson was knowledgeable and friendly. We found the style we were looking for at a very good price during 4th of July sale.
We had a fantastic experience buying our first couch for our new home. Mr. Jay was incredibly helpful, providing us with all the information we needed and making us feel confident in our purchase. He even worked with his manager to secure us an amazing deal, and we couldn't be more excited. Now, we're eagerly waiting for our couch to arrive, which should take just five days.
Salesperson was very attentive, professional, & patient with my family's needs!!
Maher was very kind and professional. He saw to it that I got exactly what I wanted.
Mr. Garcia was indispensable in my decision making process. I went into your store with a $4,000.00 budget but ended up getting more due to the value I received for my money through Mr. Garcia’s efforts. Could not be happier! Thank you Mr. Garcia.
AVOID ASHLEY! I reluctantly purchased a bedroom set from this location in March after not seeing anything I like at other more reputable furniture stores. The salespeople are very pushy. They will lie to you and do anything to get a sale. When the furniture arrived, the delivery people left a mess and the quality of the furniture was not at all what was seen in the showroom. I made Ashley aware of this situation and no one ever reached out to rectify the issues with the furniture. I decided to give Ashley another chance this month and purchased a dresser from them. The salesperson, Jalen, was very misleading. He did not disclose that the furniture would be left in the box at the doorstep and not installed. I’m unable to move it due to medical reasons and have to hire movers to install it. Very disappointed and would not recommend to anyone.
Jonathan was the absolute best. He answered all of our questions. Showed us exactly what we were looking for . He didn't hover like some sales people do. He made sure to check on us but still gave us our space to try out the furniture and discuss it with my husband. He was a great sale representative.
Great service and it was Henry’s first day!
Ann was very helpful and knowledgeable about the type mattress that fit me.Shecwas super sweet and I appreciate her for her service. Anyone looking for a furniture please make your way down to Ashley. They are the best
Ann was knowledgeable and very courteous. Love the store.
No hassle and great attitude is how I would describe Cisco. Recommending.
Good experience.
Staff was friendly and knowledgeable good selection of furniture and prices reasonable A little too pushy with their warranties which should not be needed!
Eddie was one of the best sales persons I dealt with in my life and I'm 70 years old so I have had to make a lot of purchases in my life
Cisco was outstanding. Introduced himself when we walked in the door and let us browse without following us around. When we had a question he answered the question and left us alone. When we found the right couch he was there and got us out the door in no time. If you go here look for Cisco!
The manager at Ashley furniture was extremely helpful and was a great support to help me find the piece of furniture within my budget.Will ask for him moving forward on my next purchase !
Purchase and delivery all scheduled and paperwork completed in less than 20 minutes. Great service with what I needed in stock.
Ann Marie at Ashley home store really went the extra mile for me, spending a lot of time and effort getting me the perfect chairs for my dining room, and at a price I could afford. I had been looking for several weeks, and Ashly had exactly what I wanted. I even found a bed that was just right for the space and price I needed!
We bought a couch and chair last August. We were told it would be 3 days until delivery. It took 5 weeks. The arm on the couch got broken (bad design??) and I went back in and they wouldn't even help me arrange service. Five people sitting around and wouldn't help one bit. We called the number they provided for service and it was 100% automated and nobody would assist us. RUN from this place. VERY, VERY sad in terms of service.
We had an excellent experience at Ashley this morning. Ali was most helpful in our purchase of a chest of drawers. I highly recommend Ashley Furniture. 👌
Frustrated and tired of searching for a very particular type of couch, Maher took me straight to my best options. Made my “sit-testing” not as time consuming. Ashley is easy to work with.
Ashley at Baybrook is and excellent store with very polite and professional staff. I quickly found what I wanted and bought it, I was in and out of the store in 40 minutes with my scheduled delivery.
Jarvis was such a great guy answered all questions I had helped me pick out the perfect furniture for me
The sales representatives was very professional and understood my needs. I came in for 1 King bed and ended up with 2 night stands. My son even purchased 2 night stands and a dresser. Thank you Francisco
Francisco was the best. We came to buy 2 beds for my mom and my wife and I ended up walking out with 2 night stands and a dresser. Best deals and quality! Will be definitely shopping here again with Francisco.
Eddie was wonderful to work with.
My experience at Ashley Furniture was superb!! It could not have been better. The salesman, Mr Ali was wonderful. He is the epitome of “customer service”.
Ask for Rodrigo. He's the best!! He listened to my needs and wants and made the shopping experience easy and comfortable.
Jonathon Garcia is a great asset to your store. He was very informative and answered all 0f our questions.
Wonderful team and excellent help. Ask for Ali he will get you right!
It was wonderful experience for our family. The guy named Nasa helped us to find furniture within our price range. He is very good at dealing customers. Thank you
Cisco best in town my new to go to guy for my furniture need
I walked in and received the help I needed with no pressure. I am so impressed with Ashley quality of furniture. I like solid wood and style. The store offered both for the items I purchased. Shout out to Jarviz Escobar. Great process!!
Ali and Jarviz were both amazing help today. I purchased a leather sectional and a bed set. They knew all the pricing and details, and really cared about helping us out and finding what we wanted. I would highly recommend them if you’re looking to buy from Ashley’s in the future.
My salesman Jacob Wolfe was extremely helpful. Laid back and stress free. No pressuring in any way. Very good experience.
We truly enjoy working with Johnathan Garcia. He is personable and gives honest opinion on selections and ideas. We’ve been coming back to this location and working with him for last 2 years.
I originally purchased items from the store in Pasadena, TX. The store manger was dishonest and misled me about the warranty/extended coverage. I knew she was lying because it didn't sound right and the look of disbelief on the salesman face was evident. I ended up cancelling my order before the delivery date and chose to purchase from the Baybrook location. Unfortunately, the Pasadena salesman which I was pleased with didn't get his commission because of his manager's wrongdoing (that I feel bad about). However, I am pleased with Ashley's at Baybrook. The salesman and manger were great. Also, the other employees were awesome as well. I like the fact they greet you when you come in, offer a chair if you've been standing/walking for a while, and a bottle of water. I appreciate it. Good Job Team!
We were very glad to get informed advice on our ultimate choice of mattresses.
Ann is AMAZING. She listens well, and is very knowledgeable about all of the things Ashley sells which enables her to make suggestions based on your taste and price range. Highly recommend. Ask for Ann when you walk in.
Francisco wasnt to professional, was interrupting me and when my husband suggested we go check another place he just got up and left, we left and came back to place my order i wanted with Ali (believe that was the name) and he was great!!
Went in there today with my mom as she was in search of a mattress. Cisco the salesman in the mattress department was rushing my mom and was putting a lot of pressure towards her decision. We explained to him that we wanted to explore our options, he kept insisting on the most expensive one, he provided us 2 different quotes for it. He Told my mom she needed to make up her mind in order for him to show her around. My mom is older and felt very confused and rushed. I personally have shopped there several times so thought it was a great idea to take my mom. NEVER again, he made us feel so uncomfortable. Ended up going to Rooms to Go and had an amazing experience with a patient, understanding salesman. Ashley furniture really lost a great customer.
(Translated by Google) In order to write I had to give them a star that they don't deserve. They sent me a smaller mattress, I called multiple times they said they would send a technician, then they told me to wait 30 days because I had a comfort guarantee, after 30 days I called and they said I did not have that guarantee, that they would send a technician, they did not send it. The last time I called they gave me the website to make the claim, the site does not accept the telephone number with which the purchase was made. How easy they get rid of me, I paid almost $1000 and I have to stay with a mattress that doesn't work that you sent the wrong one. Buying in this store is buying frustration and anger. 😡😡 (Original) Para poder escribir tuve que darles una estrella que no merecen.Me enviaron un colchón mas pequeño, llamè multiples veces dijeron que enviarian un tecnico, después me dijeron que esperara 30 dias que tenia la garantia de confor, después de 30 dias llamè y dijeron que no tenìa esa garantia, que enviarian un tecnico, no lo mandaron la Ultima vez que llamè me dieron el sitio de internet para hacer el reclamo, el sitio no acepta el numero de teléfono con el que se hizo la compra. Que facil se deshacen de mi, paguè casi $ 1000 y tengo que quedarme con un colchón que no sirve que ustedes enviaron equivocados. Comprar en esta tienda es comprar frustracion y enojo. 😡😡
Another day out Starbucks jewelry store Swamp shack then Rooms To Go
Had a great experience shopping with Jay. We knew what we were looking for going in, but Jay steered us in the right direction, then helped us with pricing.
NASA made our experience very easy, friendly and he was patient as we discussed options.
Awesome service and beautiful choices!!! We’ve furnished many rooms with Ashley Baybrook and I’m sure will be back for more!!!
Service at the store was perfect. Was available when questions needed answers but gave us time to walk around to look without being hovered over.
Thank you, Cisco, for helping us out during our visit. He listened to our needs and answered all our questions. Also, the variety and selection of quality brands that are available to choose from is impressive.
Francisco was really nice and helpful with everything
The team at Ashley Furn. Led by Eddie White was 2nd to none. Eddie & Stephanie Davis made me feel so important in every way & delivered just exactly what I wanted & needed. Blessings to you both. Fletcher Cockrell
Reggie is an awesome salesman. Very helpful and patient with an indecisive customer. Great customer service. The manager was very informative and answered my questions. Very enjoyable experience.
The Ashley Baybrook store is the place to go. My sales person Rodrigo was great. His patience was greatly appreciated. He made sure that my wife and that I was satisfied with our purchase. Thanks for your professionalism.
Rodrigo was awesome. Got me in and out in no time and on budget!
Great service as always! Cisco is my guy! When I leave the store i feel happy about my purchases! He's very thorough on explaining everything to me!!! I shall continue to visit this store!!!!
Stormy at Ashley furniture is great- helpful but not hanging over your shoulder. Found what we wanted and she worked out a great price for us due to a delivery delay. Would recommend!
Everything was perfect except the delivery time. I wish the furniture could be delivered within 2 weeks
Stephanie Davis was amazing! She has previous experience with interior design, so she makes sure to help you choose pieces that will look perfect for your home! I will definitely be coming back to work with her when it is time to furnish the rest of my home! Thank you for giving me such amazing discounts!!!!
I purchased a tempurpedic mattress in February 20, 2024. I received the mattreess in a timely manner. The mattress has a 90 day comfort guarantee. After "sleeping" on the mattress for about 6 weeks I decided it was not the right mattress for me. I called to get the process started to exchange the mattress. I sent them everything they needed and I was good to go. I went onto the Webster store on April 15, 2024 and selected the mattress I wanted. They told me,d me it would be delivered April 27. No delivery. It was rescheduled for May 4. No delivery. I have TOTALLY gotten the run around about when this mattress will be delivered. NOBODY associated with that store or delivery or warehouse can tell me anything! They told me the delivery could not be scheduled until the product was in the warehouse.... It has been scheduled 3 times and still NO mattress. I even called Tempurpedic to see if they could do anything. They were happy to know about the problem so they could document that store, but said that there are no problems on their end with the production and shipping of my style of mattress. In other words they have no idea why Ashley cannot get the mattress to me! BUYER BEWARE of the delivery of your product! The left hand does not know what the right hand is doing!
(Translated by Google) I had the pleasure of visiting Ashley, my husband and I were immediately greeted at the door by the gentleman. His name is Eddie White, very attentive, he promised to leave us money in our bag 👜 and that's what happened, we made the purchase of our dreams, thanks to him he did magic with us, our money was worth it, people like him and the manager Richard, there should be more who wish to work with the client to help see a smile 😊 on the clients' faces without a doubt I will return everything I will buy there with Eddy white (Original) Tuve el placer de visitar Ashley enseguida nos atendieron en la puerta a mi esposo y a mi el señor. Se llama Eddie white muy atento nos prometió dejar dinero en nuestra bolsa 👜 y así mismo ocurrió hicimos la compra de nuestros sueños gracias a él hizo magia con nosotros nuestro dinero valió l pena personas como el y el mánager Richard deberían de haber más con deseos de trabajar con el cliente de Ayudar de ver una sonrisa 😊 en la cara de los clientes sin dudas volveré todo lo compraré ahy con Eddy white 🙏🏻👏🏻👏🏻🙏🏻🙏🏻🙏🏻🤗🤗👏🏻🙏🏻🙏🏻
Customer service was great an employee named Eddie White and Richard helped a lot with me and my wife and we left Ashley happy with our purchase and we will definitely come back
Jay was such a great help 👍🏼
The reason for the call was because I was trying to order a bed from Jc Penny’s they all said Ashley I just wanted to ask would they take the credit card from there.
The service from Eddie and Shawn at this location was beyond Amazing! Ashley greeted us at the door which was so welcoming! She Guided us throughout the store without being pushy! she handed us off to Eddie due to us being interested in a mattress ! “team player” Thank you all for the great service!!!
Great deals, friendly staff, quality furniture.
After shopping online I decided to go and walk around the showroom. I found a sofa that I really liked online but the dimensions listed online were a bit off. After some measurements, sitting and some selfies we are now scheduled for a delivery soon. Stormy, was so helpful and made the shopping experience very comfortable. I would recommend Ashley Furniture.
Jarvis (?) is a wonderful, helpful man. He did not push whatsoever but when I needed him he was there. He is incredible really compared to many other stores salesmen. Right till end of sale , great!!!!!
TOP TIER customer service!!!. I left the store happy with my purchases thanks to Justin, Jacob & Ann. would certainly recommend this location to others. Keep up the awesome work guys!
Reggie was very helpful and professional! We appreciated his willingness to help us out!
Ali was very welcoming as soon as i walked in the store and was eager to help me find what i needed. He was very helpful and patient with answering all my questions and concerns.
Rodrigo was extremely helpful. He answered my questions, gave me time to browse on my own (which I prefer). He was so respectful, mannerly & knowledgeable.
Great, attentive sales person. They obliged me by allowing me to use a 200.00 cash card from an alternate state even though it didn't apply to the TX franchise. I appreciated that. I do have to say I felt their prices overall were considerably higher than AFW.
Jarvis was very professional with assisting me with the purchase of my new living room furniture!
High quality and good prices. Excellent service during and after the purchase. My salesperson answered a concern I had via text after I got home. I will definitely be back. They were having some technical issues with their new paperless system, but I was still in and out relatively quickly.
Jon Garcia was our sales rep and he was extremely helpful and knowledgeable. He helped us find the perfect couch and configuration for our home.
NASA and everyone was very professional and inviting.
Sales person was very helpful and when they didn’t have what we had found online he found us something even better.
Jarvis was extra helpful and pleasant to work with. He was informative without being overbearing. We got a fabulous deal and will hit him up when we go back!
Justin was great to work with. He didn't chase us around the store; which made it easy to shop and not be hounded to buy something.
Ali was amazing helping with getting me to finance my purchase and our experience with him at this location was amazing. We look forward to making our future purchases through Ashley Furniture
Friendly salesmen. And trying to get you where you need to be and leave satisfied
Kyle did a fantastic job meeting my needs. Would highly recommend.
The salesman was very knowledgeable, and explained everything exactly as it should be. We enjoyed our time with him.
Nasa was a great sales person. Very considerate and wanting to do a lot to help with the selection. Will definitely recommend. Overall a god experience.
Reggie was great! He helped me as soon as a walked in, if you’re needing to purchase furniture, definitely ask for him! He made the process so easy and quick!
Eddie was great! He took the time to introduce himself and was available to assist with any questions. He made my purchase easy.
Salesman Reggie was very nice, knowledgable Great prices!
My experience at ashley it was very pleasant. Mr vincent kehihelm was wnderful, And self confident while he was explaining us every detail. He is a excellent sales agent.
Sells man really nice & helpful
Good selection priced well,
Very helpful team! I had an excellent experience!
Ashley’s delivery policy is less than optimal. Cannot give you a morning or afternoon 4 hour window option; only a full 8 hour day. This is something you pay for and schedule. Just a little tid but for those with busy schedules.
We didn’t expect to go in and buy anything. We wanted to just look around. We just happened to end up in the mattress department and purchased a bed. It was what we wanted and Ann explained everything to us. Thanks!
Justin did a great job in helping us to add on and customize and existing chaise sectional we purchased a couple years ago.
Good non-pushy service. This is the second major furniture item we have bought from Ashley. We are happy with both the service and the price.
Great customer service. Anna Lucas was the rep and she was amazing and very knowledgeable. Got exactly what I wanted and needed. The manager was great as well and we were able to get delivery quickly.
Jalen helped me quickly with just what I asked for. Will ask for him in the future.
I was so nice serving thank you
I have had great experiences with online sales representatives except this one in particular Christie. Not sure how she makes any sales with the way she treats customers. I asked for manager information and she would not give the information. They have lost my business now and I buy my furniture through them frequently.
Good service
The team was all super nice, there was a great selection and the associate that helped me, Rodrigo, went the extra mile to make sure I got my couch even with my time crunch, definitely plan to come back!
Ali was excellent! Great customer service and very helpful with our selections.
Jay our salesman was attentive from the beginning! The quality of the experience was top notch. They worked with my bottom line to get me what I wanted! Awesome!
Francisco was fantastic
Checked company out prior to arriving. A+ BBB, do not contractor for repairs. Very clean store environment. All staff friendly. Francisco was probably the only person who caused me to purchase on first visit. He was very professional and open to a/ Q/A.
Good
Friendly service, low pressure sales. Jarvis and Ali were very helpful.
The staff was very friendly, welcoming and what you want when entering any establishments. I was very satisfied with the service
Jacob was informative and extremely helpful. He provided excellent customer service.
Team was super friendly and helpful
I recently had the pleasure of working with Kyle to purchase three Tempurpedic mattresses, and I must say, his assistance was exceptional. Kyle's knowledge and helpfulness were evident from the start, as he promptly answered all of my questions with precision and clarity. His expertise made the process smooth and efficient, and I couldn't be happier with the outcome. If you're in need of assistance with mattress purchases, I highly recommend working with Kyle for an outstanding experience.
The service was excellent
Cisco was absolutely fantastic!! He made the couch buying experience quick and easy with zero pressure.
Our salesman, Nasa Hasan was very helpful and knowledgeable! We had a great experience
This is an update on my original rating for starters everyone at the furniture store were great they were very attentive to our needs everything was great was very pleased up to that point. After placing the order I was told that It was new model and that I will have to wait 3 weeks before I could have it delivered. The order was placed in March 2024 and I'm still waiting for my order to be delivered 6 months I keep getting scheduled and then called and told that a part is still missing and have to reschedule very dissatisfied if you need your furniture ASAP look elsewhere you
very good service from the seller who was patient with us and explained the price and material of the items I really love buying in this store
Excellent customer service and quality furniture
I’ve purchase 3 living room suites over a 9 year period. Not once has the insurance coverage fixed anything. And because u try to make a claim you never get credit on the next furniture suite. It’s a scam.
Shawnna was amazing in helping me get what I needed and when I needed it. Big thanks to Shawnna and Justin.
The salesman Nasa deserves the praise. I'm a single senior woman and very cautious when it comes to dealing with salesmen for anything. To be honest I'm not an easy customer to deal with. But Nasa put me at ease and was very patient. I ended up purchasing the items I was looking for and sincerely thanked him for his patients and understanding. Senior Women, ask for Nasa!
The staff were amazing and super helpful. The rep that helped my partner and I, Ann I believe was her name was amazing and made us feel right at home. Not to mention I got a fantastic deal on our furniture. I would recommend everyone to check out this location.
After going to three different furniture stores I am happy to say Ashley was last stop. Not because I was tired and just gave up but because of the great prices in the furniture I was looking for. And the service was the best ever. And I mean EVER. I have already text my daughter and son in law and told them this is where they need to go. Jay you are the best. Thank you for helping find what I was looking for and the best price I could afford.
Really great process. No pressure or hovering!!! Justin was fantastic!
Justin was amazing, never pushy or rude. Truly a fine young man. Extremely polite & thoughtful.
First time at Ashley. Francisco was great at understanding what we wanted and knowledgeable. We are very please with the quality of the leather sofa. Thank you for having great standard in quality. We will definitely going to recommend Ashley to family and friends.
Awesome experience. Cisco was a fantastic salesperson he’s very knowledgeable was able to answer any of our questions quickly and easily. got us financed quick and easy. I am a return customer and will continue to be.
They have great deals .
Eddie at Ashley furniture was the best salesman I have ever encountered! he was beyond helpful, kind and experience with a whole lot of patience!!!!
This location is very experienced people and very respectful 🙏! This is not my first at this location and I will be back!!!
Great selection to choose from and super helpful and friendly salesmen. I'm happy we were able to get helped by Mr. Eddie White Sr. He came through and made the visit easy and enjoyable.
Jarvis is top professional in his craft!!!
Perfect customer service
Terrific sales team. Helped us find exactly what we wanted. They were knowledgeable, knew their products, were pleasant people. Outstanding experience for us.
Super friendly staff. We were in and out in under an hour with exactly what we were looking for.
NASA gave us great service and I’m very happy with what we got.
Justin was excellent at helping us decide on a bedroom set and mattress. We are very pleased with our purchase.
Went to Ashley "just lookin'" and came out with a much lighter wallet. We found quality furniture at great prices. (Fran) Cisco did a super job! He let us look on our own, as we prefer, but was available for prices, questions, etc. whenever needed. I would definitely recommend you look at Ashley for furnishings and ask for Cisco.
It was quick and easy. When I couldn't find what I wanted on the floor, Rodrigo knew exactly what I wanted and ordered it online for me sight unseen! He's great! Thanks!
Fenomenal atenctin y great knowledge of the products offered. Thank you!
Mr. Wolfe helped with a great experience, wasn’t overbearing. He was very pleasant and answered all of our questions.
Awesome, professional, and exemplary service!! They allowed me to tell them exactly what my desire was without pressure. I was even greeted by the Manager. Wow!! Great options to purchase! Going back to this store!! ❤️❤️❤️
Nice furniture
Ali, our salesman, was fantastic. He met us at the door, showed us what we wanted to look at and then left us to find the one we couldn't live without! Gave us a great deal. Yeah Ashley!
(Translated by Google) Excellent service and very fast (Original) Excelente atención y muy rápida
My experience with Ashley furniture was good. My sales rep Eddie White was very helpful and ensured I was happy with my purchase.
Jonathan Garcia had excellent customer interaction with us; knowledgeable and all about the business of making the customer happy! Shawnna Harrington was on point as well; answering questions and patience was superb! Overall exceptional service from both…they were a team!
Great sales staff. Delivery on time without any issues.
Ali & Jarvis were both patient and kind as my 85 yr old mom and I shopped for a recliner and new mattress for her. Ali listened to my concerns and directed me to the right mattress for what mom needs for her body. Service was exceptional and delivery was painless and quick. We will shop at Ashley again and when I need a mattress I’ll be calling Ali! Well done.
NASA HASAN AND ALL OTHER people are very nice Ang provide their best service.
This was my first and probably my last time ever going into an Ashley furniture. They don’t really care about you buying stuff unless you sign up for their financing plans. They tell soft lies to get you to sign up before even telling you the true prices of the furniture. I rather go to a business where they tell me it as is and don’t try to get a financing application out of you right from the door
We found exactly what we were looking for at Ashley furniture! The salesmen were immediately attentive to our needs. They followed up, giving various options until we were happy. The communication was quick and professional.
Great experience. Eric was great. Didn’t pressure us and let us look on our own for a bit. Found the perfect sectional and the entire process was easy and smooth. Highly recommend .
Reggie was very helpful and was able to make or experience purchasing a new living room set easy and quick.
Great service ! Appreciated doing business there.
Great service! Great customer service! On time delivery!
Robert the store manager was extremely patient with us. He helped us find exactly what we needed. We will be doing business at this location for all our future furniture and mattress purchases!!!!!
I have gone multiple times to buy furniture from Ashley's. I love the look and quality. My sales rep Ali is very knowledgeable and helpful. He goes above and beyond to make sure you walk away with something you love at the best price! If you go to the Baybrook store ask for him!
I would give zero stars if possible. The sofa I bought is one month old and the cushions are already flattened and the seams not holding up. For context I live in a home with two people of average weight who are on it less than two hours a day. When I purchased I had another couch at another store in mind that I was going to buy but I was told “But that’s not Ashley and we pride ourselves on quality”……Well Ashley, you sure about that?
High pressure sales, however Ali did assist in getting the best price
Our sales person was very informative, knowledgeable, nice, helpful, kind and most of all patient with us as we were very picky in getting what we reallly wanted and needed
The sale associates were extremely friendly and assisted me with choosing the perfect match for my movie room. Shawnna was very friendly and accommodating.
Very helpful and professional
Everyone I dealt with was kind, knowledgeable and accommodating
Excellent customer service and pricing for products at this Ashley furniture site.
Eddie at Ashley Furniture Clear Lake location was exceptional, professional and gave us great service. He was incredibly nice and went above and beyond to assist us. I recommend Eddie at Ashley Furniture.
I was very surprised with the various styles and options of sofas in just one store. It was refreshing to also talk with a rep who was attentive but not overbearing. Good experience and got a really great deal!
My salesman was Cisco and he was so sweet and helpful. The mattress I was looking for was an older one and he helped me find one that was equivalent to the one I wanted. Everyone was so kind and helpful there! I really enjoyed my experience!
Jay was an exceptional salesman. I took a good 2 1/2 hours trying to decide what I wanted. There was no pressure. He answered all of my questions and gave me time to ponder on my purchases. He was kind, patient, thoughtful and extremely good at his job. Thanks to everyone at Ashley’s for everything!
Knowledge of inventory, personable and good service
The lady who helped us was very patient, helpful, informative and pleasant and with her assistance We were easily able to find what we wanted
Ann was amazing! She made the whole process easy and painless! I will be back because of her
Service was great. Rodrigo was informative and helpful and helped us find the right chairs. He gave us a great deal. Thank you
Miguel was the guy who help us, he was so profesional, kind. Definitely Ashley furniture as become my favorite place to shop any furniture for my house.
Amazing customer service! Ann was extremely knowledgeable and helpful!
Great customer service.
Great customer service!
Eddie was very professional and he helped us out with our new furniture. He took his time and showed us all what we needed.
Reggie was awesome to deal with and made the buying process as painless as possible!! Highly recommended!
I purchased an item that was bought by someone else already. As I was headed home to get my truck, I received a call from the sales guy telling me that they had to refund my money.
Ali and Jarvis were EXCELLENT - professional, caring about the customer, not pushy, worked out a great option for us. We will definitely ask for them next time!
Jonathan helped us and was very courteous and very patient showed us several things that we were interested in and was able to give us a good price on the chairs we were looking at would recommend him and the store to anyone
Our salesman, Ali, was prepared with helpful and relevant information on our arrival. He showed us the piece we were initially interested and showed us other similar pieces at our request. He helped us get exactly what we needed at an acceptable price.
They where extremely helpful and the two guys that assisted was amazing.
Easy ordering experience and that’s about it. After changing my delivery date but not alerting me we had to basically wait an extra week for our bed so I am canceling my order and going elsewhere. I suggest you do the same.
Everything was good
What could've easily been a 5 star review has turned to a 1. In store staff are very friendly and knowledgeable. My problem is with the delivery guy that purposely hid a broken zipper on a couch cushion. The sales rep did say to check everything. But I saw the guy pushing the feathers(or whatever the material it is) back into the cushion and just thought oh that’s nice of him to make sure everything is in there and make it presentable. But turns out weeks later as I’m looking for my remote he was trying to hide a broken zipper. What could’ve been an easy “i can get you another cushion” now has angered me cause he noticed it and tried to hide it. Don’t get screwed guys
Great Service and Reggie went above and beyond.
Our sales person was very helpful and let us browse without following us around. We ended up making a purchase.
Great customer service
Tony was great! I actually just visited the store to look around and ended up buying the cutest counter-height table. I will definitely be back. I am pleased with everything so far! Update: I wish I'd completed the review at a later time. Shipping was delayed three times with no explanation or heads up to me, the customer. I noticed a price decrease months later, and called to get the new price. Tony hung up in my face. I spoke to the manager Thomas Polk who told me to call him later, after the set was delivered and he could guarantee the new price. I have called 5 times today, and the number does not work. I will not be dealing with Ahsley again.
Friendly staff And everything went smooth
I ordered my console table and the Ashley sales Rep at the Webster/Baybrook branch was so helpful. He made sure and match the price with the online offer so I got my discounts. The delivery team was very respectful to my property and I’m thankful for the service I received and I’m definitely a customer for life. Thank you ASHLEY HOMESTORE!!!
Jarviz and the entire team are awesome. They’re very friendly and knowledgeable of the products. Beautiful furniture, easy delivery, great people. I hope to give them my business again soon.
Jonathan and Anthony were excellent to work with. They both went about and beyond their job duties. I would have either one of them deal with any of my future purchases.
Fast and efficient!
Staff was very helpful.
Omg! Francisco was fabulous! I can’t say enough of how well he took care of me, and made my day! Very pleased!
Excellent experience Shawna was amazing and the entire team was great to work with. Will be back
The service was quick and hassle free. They helped me find exactly what I was looking for.
(Translated by Google) Great (Original) Excelente
Ali was great! So helpful and knowledgeable. We went in unsure of what exactly we wanted and with his expertise he was able to pair us with the perfect fit for our home. Couldn’t be more grateful for Ali and his team. Thank you for your service and dedication to customer service.
I went in store to purchase a bed frame on Saturday 12/2. Was told delivery would be on Monday or Tuesday 12/4-12/5, I wanted this asap so asked about picking up Sunday morning and I was told I could pick up anytime on Sunday from 10am-6pm. I went to the warehouse and they are closed on Sundays and Mondays. I drove 40mins for nothing, I called to complain to the manager and he told me he would have it delivered after 12/13. He didn’t even try to rush it to get to me, now I have to leave work early during the week to pick up, and the sales guy nor the manager care. 2nd bad experience with Ashley. Do not purchase with Ashley to many problems and nobody cares or does anything about it. Go with American Warehouse instead.
Friendly Helpful accommodating
They where Very professional, they came exactly when they said they would . Thank you 😊 one happy customer!
Great customer service
Incredible! The whole experience at Ashley’s from stepping outside into the store was amazing! Jarvis was there to greet me & show me different pieces of furniture that I was looking for along with very reasonable prices compared to several other companies I had viewed online. Later Cisco accompanied me to view several couches & set up an appointment for my daughter to also look at them for later that day. Both Jarvis & Cisco were not only helpful but very knowledgeable about the different pieces of furniture that I’d come to look at that day. I would & will recommend Ashley’s to my friends & family.
Very happy with Ashley and the quality of their furniture!
Everything was good. Had good customer service and took advantage of black Friday online price matching.
I visited the Saturday after Black Friday, sales was on point for such a day. I gave her my budget, what I was looking for, which was a bed with ample storage underneath. We looked at several options well under budget and up to. Quickly narrowing down my options to 2 and after a quick checklist to refine my choice, I went with the higher end solid wood frame. She got my price, financing and paperwork signed in what felt like record time, $100 under budget with delivery and assembly, delivery set for a week later and all in about 45 minutes. Well done!
Slow service. I had my furniture picked in ten minutes and spent the next hour trying to check out
I really like this store attention. I was helped by Miguel and he really wanted to make sure that ended happy with my purchase. Good Ashleys location…
Great experience. Very relaxed atmosphere. Rodrigo did a fantastic job working with us. Thank you!
The Best you could ask for no pressure and the salesman was very helpful
Was treated very nicely there.
Rodrigo took great care of us and answered all our questions.
We found a beautiful desk at a great price! Shawnna was awesome in our search and was very patient & helpful in our decision making. Delivered within 3 days and everything went perfectly. If you are looking for quality at a great price go see Shawnna at Ashley Homestore @ Baybrook!
Product had a bad smell from factory. Also issue with putting it together. Was told by delivery service that someone would get back to me within an hour about replacement, but no call as of yet and it’s been almost 2 days.
Jacob did really good job very knowledgeable and helpful. 100% recommended.
Justin and Jonathan went above and beyond to make sure we purchased the right couch, even moving pieces around for my wife to visualize the actual product we would have in our home. If you go to this location look for one of these guys.
1st of all, Mr. Eddie made our shopping and purchasing decision extremely easy. He helped us move furniture around, showed us all of the options, and was very helpful. We felt no pressure what so ever. Other sales attendants acknowledged us as well. Great staff. Thank you to Mr. Eddie and Ashley furniture for their continued support.
Great customer service
From the moment we stepped foot in the store, Reggie greeted us with a warm smile and made us feel welcome. He took the time to understand our specific needs and preferences for a dining table and a couch, patiently listening to our requirements. His ability to ask the right questions and truly understand our style and budget was remarkable. What truly impressed us about Reggie was his commitment to finding the perfect pieces for us. He went above and beyond to present us with a variety of dining tables and couches that met our criteria. Reggie carefully considered our aesthetic preferences, ensuring that the furniture would complement our existing decor. He effortlessly balanced style, functionality, and comfort, resulting in a selection that suited our needs.
NASA very knowledgeable and sincere..
Great customer service.
Services was excellent. Thank you Cisco.
Awesome costumer service! Thank you so much Reginald for your time and help. We love our new living room.
I went in just to look around. Ann greeted me at the door and helped me find what I was looking for. I was able make a purchase on something I've been wanting for awhile. Thank you
It was a really good shopping experience and we got a great deal.
To save money and time go to the Ashley furniture store . Sales personnel provide me with an exceptional deal on my new leather couch. Spent 10 minutes to purchase what I was looking for. Only regret is that I did not go to Ashley furniture store 1st instead of wasting my time at several other furniture stores.
Justin, who assisted my girlfriend and me in picking out the table and chairs was very professional, and made the buying experience a pleasant one. When I went to pay, I asked if there was a better price that could be given on the chairs as I saw cheaper prices at competing stores. Justin was able to get the chairs down to two for the price of one. The only reason a 4-star rating was given was because there was a delay in delivery time, but the team who put together the table arrived on time, and set everything up quickly and carefully. Overall, I am pleased with how all went.
Excellent service, sales lady was very friendly, courteous, and knowledgeable. Assisted me with my order to my satisfaction.
I spent a good amount of time here on Monday and selected a couch. Everything is extremely high priced and can be found cheaper online, which they brag about so they can “price match” and make it seem like they’re giving you an amazing deal. My husband wanted to see what I had picked before we committed to a $3500 purchase so I left and came back a few hours later. The original sales guy (he was nice) had left for the day but the manager I’d spoken with earlier was still there. Immediately a different person came up to us and I said I’d been there earlier, spoke to someone, I’d like to show my husband around. Ok no problem she gave her spiel and left. She “checked on us” several times and each time got a little more annoyed, a little more rude, and a little more aggressive. We settled back at my original choice and she came back and sat with us. My husband had some of his own questions about pricing and whatever. She wouldn’t look at my paperwork to have any type of answer and was rude about the delivery date which left a sour taste about the whole situation, especially considering other reviews. We decided to go somewhere else because of her and ended up buying a bigger, more comfortable couch for more than half the price and it was here sooner than they would even consider delivering. The store was clean but I sat on every single couch and still felt like I was settling when I decided on the one, which would have been fine if the one sales person hadn’t been so pushy and aggressive. Don’t settle on a couch and you don’t owe the sales people anything don’t let them bully you, you have options.
Helped us find a needle in a haystack request.
As soon as we walked in, Jonathan was there to help us. He was very kind, patient, and knowledgeable. It was fast, easy and a productive Staturday. Loved the experience!
We had a great buying experience. My fiancée and I walked in to look around. We do not like high pressure and like to have time to look and discuss. We were greeted at the door by Ann. She asked what we were looking for. She told us where those items were and then let us look around. She was available when we had a question but was not right there by us which was perfect. We selected our items quickly and the whole process was fast and pleasant.
Still waiting for my furniture… apparently everyone seems to wait forever wish i knew that before i ordered mine
The order emailed to me wasn't clear of what to do.I was told I could get my items by Friday or Saturday the latest. After completing order the only shipping options was 6 days out. SMDH
The delivery was on time, product was shipped in good condition and received.
Fransisco was great to deal with! The entire experience at Ashley Furniture was more than expected. Highly recommended.
Great service and very knowledgeable.
We were greeted immediately but not pressured. The sales associate introduced himself, Jay, and simply pointed us in the right direction. When we were ready he took our order. No pressure. While shopping the manager also stopped by to welcome us in and thank us for shopping at Ashley’s. Needed less to say, we left with a good size purchase.
I placed an order from their online store and the customer service is just terrible. I bought a bedframe under a year ago and the supports broke. I was told by several different reps that a refund was possible, and they would have someone reach out to me. They never did. I used the online chat system (which they don't keep records of by the way) and then called until I was able to speak to someone from corporate. I was told that since I didn't request a refund within THREE DAYS of getting the bedframe that all they could do was replace the legs of the bed that broke with the same exact parts (the same ones that were held on with ONE BOLT and had already broken once). I asked if they had other bed supports that I could buy, nope. I asked if I could exchange the bed. Nope. I asked if there was a way to submit a complaint since it's a defective product. Nope! I am left without a bed and out several hundred dollars and given the verbal middle finger from this company. Save your time and money and go ANYWHERE ELSE.
Really helpful stuff at this location! Jhonathan was really transparent, and helped us find what we wanted, and more.
Reggie was very cordial and helpful as we evaluated options for sofa & loveseat!
Do not order from this establishment! Ordered a couch and after delivery noticed it was damaged on the side! I would like everyone to know if you buy something from this store and it’s damaged, they won’t return the item, I never signed for it, and they won’t refund! They offer to have someone repair a 4,000 couch! Why would I want a new couch repaired??! been waiting a week for a repair person and nothing! These people lie and steal your money! I’m contacting the local news outlet, DO NOT BUY furniture from this location!
Great customer service from nasa
This was our very first time shopping at Ashley's & Mr Nasa greeted us w a smile & was very helpful & knowledgeable. He explained our transaction clearly & I didn't need to ask any questions. Great service!!!
Knowledgeable and friendly sales and service.
Friendly, helpful and NOT pushy! The lady we worked with was awesome.
I wouldn't even give these guys a star but it won't let me post otherwise. I'm BEYOND upset at how Ashley Homestore is doing their customers (a repeat one at that!) I purchased a queen bed with a mattress late last year 2022 for my guest room. Everything went smoothly through the delivery and setup...or SO I thought! I just recently had to move and had to dissemble the bed to move the furniture. During that time one of the side panels that has the metal fork to slide into the headboard essentially broke off. I've owned a bedset from Ashley's before and know how to remove the side panels. This was either caused by the manufacturer or how the guys setup my furniture as the bed has not been moved or messed with since it was placed in the guest room. I just called to file a claim with my warranty to get a new side panel and the 'GUEST CARE' guy informed me that SINCE I moved the furniture my warranty is VOIDED. I couldn't BELIEVE what I was even hearing! I stated all I needed was a side panel and he basically informed me it's not his problem and if I'd like to bring it to the store I purchased it from for a technician to fix it I could pay for it. PAY FOR IT! I just paid for this bed that hasn't even yet to be used and I need to pay for it to be fixed as my warranty is no longer VALID! I would have never known of the issue with the bed if I didn't move it! I have NEVER had this issue from any other furniture store...needless to say I WON'T EVER buy from Ashley's again!
Sales person super knowledgeable and no pressure.
They gave us the wrong cushions when we asked for all to be right then 1st they gave us the covers then they gave us 1 cushion but we told them we needed 3.
LaTanya Dobbs you're awesome! My wife loves our new mattress! Sincerely Tim F.
I was happy until I got home and found the same sofa $300 cheaper on their website!!!!
Rodrigo was mine and my husbands salesman,he was nothing less than ANAZING!! He got everything and more that we wanted!! Was super chill,cool,and always laughing,anytime we ran into a wall he found a way around it!! I recommend him to be your next salesman if you aren’t bothered by an outgoing soul! :) (but if you are a Karen stay away from our friend he’s too nice to be taking care of u Karen’s) 💗
I received assistance right when I walked in. The staff was very friendly and helpful. They are with you every step of your shopping journey but not too much you know privacy space to discuss in all. Also, answer any questions you have. The representatives will offer you the best deal of your comfort to satisfaction. I would like to thank Mr. Jay and Mr. Rodrigo for assisting me in finding my bedroom set of my choice.
I was treated with the utmost respect. And the quality of the help was A-1. I will keep ashleys as my number one place of business. Thatnk you very much.
Rodrigo made my experience easy and great.
Rodrigo the salesperson was very nice, I would recommend my friends and family to go there
Perfect service today. Would go back anytime. Ann was remarkably awesome. Thank you.
Ann changed my life today, she went absolutely above and beyond today to help me when when everyone else denied me. I learned so much today and would recommend Ashley’s to everyone based off of Ann and her team.
Friendly salesperson, Rodrigo. He was professional and not pushy. Respectful. Showroom was clean, nice merchandise.
Store experience was amazing, John was really good, now we are waiting for the delivery, let's see
Excellent customer service. Our salesman went above and beyond to get us the best value for our money.
Ali was great and professional
Ann was very attentive and took her time helping me select items; she listened well to my vision and what I was trying to achieve.
Francisco will go above and beyond to give you the best deal possible! Ask for him, he's awesome.
jay was very helpful!
Very friendly and helpful
Shea was wonderful throughout the whole sales process. She was professional, informative and offered solutions to our questions. Great experience.!
Great service from Jacob!
(Translated by Google) Excellent service, very friendly and above all I found what I needed (Original) Excelente atención, muy amables y sobre todo encomtre lo que necesitaba
Awesome! Ann was GREAT! She knew exactly what I was looking for and had me out of there in 45 mins! I will definitely being shopping here again!
Regie is hands down the best employee there, he isnt pushy like the other sales people. he went above and beyond to make my purchase great, even after some hiccups i had when I picked up my sectional, when it had nothing to do with Regie, he still managed to make things happen!
Salesman was AMAZING & Manager super helpful!
Shipping is pricey, but the sales personnel are very nice.
Everyone was so nice and they went out of their way to help me. I love what I got and I was not pressured I love this place ❤️
Excellent. Ann was very helpful!
Had a wonderful experience thank you Reggie! He’s so kind and not pushy and very helpful. I would definitely buy from again.
Did a decent job of showing different mattress options amd pricing, but then did pressure selling to get us to buy right away. Felt like buying a used car with the "what can we do to get you to buy today". Actually made me not want to buy there. Let the customer make the decision on when they are comfortable buying.
Excellent customer service. Ali was very knowledgeable. Keep up the great work 👍
Awesome!! Satisfied with the customer service (Ali)and with my new mattress choice!! Can’t wait to sleep on it!!
Rodrigo (salesperson) was very helpful, he understood what I was looking for in a sectional. I’m very happy with my purchase. Thanks again.
Very friendly and pressure free environment. I always cringe going into a furniture store but these folks are great!
Bad service
Ali Asghar answered all of our questions knowledgeably and made our shopping experience very smooth and quick. Thank you
Jacob at the Friendswood location was very nice and helped us find the perfect sofa for our new house. He was thorough, informed us on the benefits of each different sofa and was fun to work with.
Robert was very helpful in helping us find what we were looking for today. We got some really good deals and great customer service.
Ali was most informative, as was the store Manager in attending to our needs and wishes. We are very happy with our purchase, and await the delivery. We will certainly recommend Ashley to our friends.
Do not go here, this store will say anything to get you to sign. We went here to purchase a table and associates explained the process of financing the table, but in reality they never explained or showed anything about renting to own. In hindsight if I knew to ask I would have, but they did a great job at manipulating the conversation and avoiding anything that would have been nice to know. Now we have to pay extra on top of the table, terrible location and they can't even be honest, just avoid this location.
Excellent experience at this Ashley Furniture Store! Salesperson was very knowledgeable and very helpful! She was not pushy.....and helped us decide what would work best for us, and what would fit within our budget!
One star at this point is a a bit high, as 1/2 a star is not on option. On 2 August Ashley (Webster Tx) delivered a new cabinet for our son. It was noted then by the Ashley delivery Team that a piece was missing and there was difficulty with one of the doors. The comment then was that a new piece would be ordered quickly. Since then we've heard nothing back from Ashley. My spouse has spend the better part of 3hrs on the phone with "Ashley Customer Service" (A bit of any oxymoron at this point) today trying to get a consistent coherent status update as to correcting this issue. Thus far...Beyond the proverbial runaround, nothing. There are better options in and around Houston to consider. UPDATE: We're now being told if a piece was missing we should've refused the order. Shame on us I suppose for trusting the Ashley Furniture Delivery Team.
Easy, friendly, seamless experience. He understood exactly what I wanted after shopping for months for new couches. Thank you!
The space was clean, great selection to view on the floor. Ann was amazing and took great care of me! She was very detailed and took the time to go through things I didn’t think about such as mattress height and how it would sit with a box spring on the bed. Highly recommend her!
I am a repeat customer. Jonathan Garcia made it so simple. I have been shopping for the server I purchased since last year. I have been shopping for a bed frame since last year as well. I saw some bed frames up against the wall in the back. Jonathan showed it to me. The bed frame was exactly what I was looking for. Both items were at an affordable price. The friend I had with me was not too keen on Ashley Furniture. But she was very impressed at how Jonathan addressed us, his salesmanship in dealing with us. She told me that working with Jonathan has changed her mind about Ashley. Jonathan’s knowledge, demeanor, and ability to make the sale so quickly is what sold her. So it was a win-win for both of us!
(Translated by Google) Very good (Original) Muy bueno
Ashley had what we were looking for and the sales lady was eager to help us.
Very knowledgeable rep, who was thoughtful and cheerful. Selection above average - easy financing and delivery.
jay was great friendly and helpful
Jay our salesman was amazing and awesome, so great to work with! Got in got what I wanted and am very pleased with the customer service! Keep Jay, don't lose him!!
Ali was exceptional he came over introduced himself told us which couches were great for support. Then when it came to the bed some of thing we tried out mattresses and he sold us with his personality and his knowledge insite of which would hold the better support Aldo what's a bed without the adjustable frame. All in all Ali did wonderful and helped greatly!!
Best furniture in town, especially the quality.
Great experience here.
Jay was our salesman for our furniture. He was patient and very helpful when it came to us choosing our living room furniture. We will definitely return when we are ready to get additional items
Very knowledgeable and kind sales person
I would like to express my extreme dissatisfaction with the experience I had at this store. To begin with, the furniture was delivered later than the initially communicated date. Furthermore, upon receiving the coffee table, I noticed two noticeable chips in it. Despite reaching out to their customer service, I was assured of a response that never came. I made multiple attempts through text messages and emails to seek a resolution, but regrettably, there have been no updates or efforts made to accommodate my concerns. This lack of responsiveness and neglect has left me greatly disappointed. I must express my profound disappointment with the store's management as well. The manager's handling of the situation was utterly inadequate, and their lack of assistance only worsened matters. Their unresponsiveness and inability to address my concerns further highlighted the poor customer service experience. Given the circumstances, I regret to inform you that I will never be returning to this store in the future. The overall experience has been disheartening, and I cannot overlook the way my concerns were dismissed and left unattended. At this point, I earnestly request an immediate and appropriate accommodation for the inconveniences I have faced. I hope the store will take swift action to rectify this matter and restore my faith in their ability to provide satisfactory service.
Rodrico did a fantastic job of getting the numbers together to make it work in a true believer in you get what you pay for and Ashley made that happen today special thanks to all involved we’re so very grateful and glad we chose Ashley
Customer agent was great! Very friendly and very helpful!
Salesman Rene and manager were great to work with. Friendly and helpful!
Very friendly and informative service. Asst. Mgr. Jonathan Garcia was super helpful helping us with our purchase of a table. He is a real asset to Ashley Furniture.
Ann went above and beyond to get us into what fit our lifestyle, budget and of course our likes and dislikes,, we walked out of the store very happy!!
Great customer service, they are outstanding, I’m extremely indecisive and they were right there with me every step of the way, I will do business here again.
Ali provided a great experience for us. He's kind, has a great energy, not pushy at all, and we will definitely ask for him by name when we shop there again.
Jarvis Escobar was very knowledgeable kind and patient. The store had a huge selection and was very clean. Everyone was very friendly and greeted me. Looking forward to future purchases with Ashley Home
Very nice and friendly and helpful.
I was very pleased with the service I got
Staff was very friendly and super helpful throughout the entire process!
Didn't bring the headed board to our bed how do you forget that AND CANT GET KNOWBODY TO answer the phone poor custermer service they can just come.back and get the half bed they delivered
Nasal is excellent
Never have I walked into a furniture and had someone help in the way they did. Took all my concerns and wants and helped me find what I needed! Will be shopping here again!
I was in a definite hurry, I knew exactly what I wanted as how I had gone to your website to find the piece of furniture I was looking for. I arrived, Alice helped me immediately, was very professional and efficient. Thank you!
The quality of their furniture is far superior to what I had been looking at. Had a great, pleasant young man help me which made the experience that much better. Bought bedroom furniture and will be back to shop again.
It was a very good experience, bought a huge sectional and dining set. Will definitely return to get more stuff. Ann was very relatable and helpful to the type of furniture I needed.
We had a great experience purchasing furniture here for our new home. Ali was very professional and one of the best salespeople I have worked with in along time.
Jonathan was a pleasure to work with. Prompt and extremely helpful.
Great Customer Service. Cisco was awesome to work with.
Very helpful and kind. Asked me what I wanted and didn't try to take advantage.
Alice Thompson was beyond great....she went above and beyond to help me find a bench for my bed...I was unable to find what I wanted but will be coming back to purchase a dinning room table (Tyler Creek Collection) set she found for me once our house is built in the fall...I have her card and told her it would be her sale because she had what it takes to get my business....friendly, professional and went out of her to help me....
Went to Ashley for a specific purpose. Jarviz helped me find what I was looking for. Very pleased with the service and the value for the price on the recliner I selected.
Very good experience. Ann my salesperson was great. Very helpful and personable.
Workers are very helpful and truly try to get you the best deals possible and within your budget.
They were real friendly and didn't hover over me took time to explain all prices on purchase and definitely gave me a great discount!
Our sales person was professional, knowledgeable, and answered all of our questions! Highly recommend!
Our buying experience was made much easier with the help from Rene
Honestly the salesperson we dealt with I would give 5 stars. She was great, so this review isn't for her because she's the reason we went with Ashley because she was so engaging and great! Her name is Ann. The rest of this process I would probably never go back. The first time in the store there was zero service so Ann saved the sale with her service when we tried a second time. Then when it comes to delivery it's been a nightmare. Still don't have all the pieces. Keep changing work schedule to be home for deliveries and told stuff will come then delivery driver comes and says it's back ordered. Then you call customer service and they keep saying systems are not working so they don't know what's coming and when. There are plenty other places to go and less frustrating. I could understand backordered, but everyone along the way has said everything is available and it's in the warehouse, so obviously someone's lying or the company is that dysfunctional that they can't get it together. Save yourself the frustration, go somewhere else. Ordered a month ago and have now had 4 deliveries, one whole delivery cancelled less than 24 hours prior and every delivery is a surprise as to what might show up.
My son was looking for a sectional sofa, found one he liked, was able to get it configured the way he needed. Jay was very helpful and knowledgeable.
Ann is very sweet and helpful, she went above and beyond to help my mother and I today, great store!
Francisco was the most helpful and supportive salesperson I’ve ever had! He was funny and direct and we appreciated his candor and guidance. We would definitely buy furniture from him again!
Ali was extremely helpful and knowledgeable. He made the whole experience easy and enjoyable.
Great experience seller really helpful to help to get what you need for your home I totally recommend this Ashley
Gr8 prices, Ali is a wonderful salesman! I recommend this store
Vary happy with your service
Great experience and we’re really helpful while explaining the products
Fransisco was very friendly and helpful. He worked hard to ensure we were satisfied with our purchase.
I have purchased furniture multiple times from Ashley and have been so happy every time. Bedroom, full home office set up, and recently a new sectional couch. The sales manager, Jonathan who helped us with our couch was great and I believe the quality and cost are appropriate! The quality of furniture is much better than other places we looked at. I recommend Ashley and will go back to them again in the future!
The associates were helpful, but they didn't have exactly what I wanted so I settled for something else.
(Translated by Google) Very good attention, the guy who attended me was very kind, answered all my questions and helped me a lot to get a very good offer for the purchase of my bedroom (Original) Muy buena atención el muchacho que me atendió muy amable contestó a todas mis preguntas y me ayudó mucho a conseguir Muy buena oferta para la compra de mi recámara
I did not place this order to BAYBROOK. PLEASE CANCEL AND CREDIT MY ACCOUNT.
Bought recliner with cell charger however so far it doesn't work.
Excellent customer service!!
Product looks great and the customer service has always been great.
Great Experience! Jarviz and Ali were awesome.. Guided us throughout the process and made our selection of items that much easier.. Two 👍👍 up..
It's nice to browse and be checked on but not bothered. Attentive yet respectful.
Associate Jay Broussard ,was an exemplary representative of Ashleys Furnuture Store with staff like this who goes that extra mile to take care of a customer should be commended Im sure Ashleys is Proud for this member on My Behalf I want to say I am very Happy for his Hospitally and attentive needs to My Home and Family ...Happy Memorial Day to all our Veterans and the Perished But not Forgotten Soldiers.🇺🇸✈️✈️✈️✈️✈️
Rene was very helpful and wasn’t “pushy”. Gave us a good deal on a new bed and explained all the options we had. Will shop again.
Vincent went out of his way to try to find exactly what I was looking for. Even management came to introduce themselves and thanked me for stopping by.
This rating is for the WEBSTER TX store. Once the have your money; you are not important to them I purchased furniture as a result of Hurricane Harvey in 2018. I purchased insurance , had it delivered and assembled at my home. as a result of this I received a return of funds on the insurance since I had not used it. I thought this was great. This month May 2023; I went to the store and redeemed it. Now this is where the 1 STAR comes from. I purchased 3 pieces and due to the way the insurance rebate (I will call it that) works I had to use it all or loose over $300.00 credit. So I made an additional purchase (paid for the difference). I agreed to have all pieces delivered (2 was from the online purchases; however the store ordered) and one from the store directly. On 13 May 2 of the 3 pieces was delivered and due to the 72hr policy I began assembly on Sunday 14 May. Once the stand up dresser was assembled I saw a flaw in one of the drawers and notified the claims department with photos. This was done via text because no one was available to speak to. Then when I went to assemble the wall type unit; I saw a major component was damaged which prevented assembly in any manner. I contacted this same department and CHEYENE on the other end was extremely rude telling me the piece had to be assembled before a claim for the damaged piece could be replaced. I tried to explain further and said to her and said just send out a new unit and take the other back. She went on to tell me "That is NOT going to Happen". On Tuesday 16 May I went to the Webster Store (where transaction was made) and spoke to the customer service rep behind the counter. HE WAS GREAT; took my information; took the photos I had and sent everything to the claims people. Later the same day Claims Department contacted me regarding the same photos. As of today 21 May; nothing has been resolved. The wall display unit is still in the garage in the BOX NOT assembled because of the major component which is needed for assembly. No one seems to care once your money is spent. I have contacted this customer service center by text and the answer I am given is: "I do apologize for the delay your CSO is reviewing the pics and will reach out once reviewed" What is the problem here. Send a new drawer for the dresser. Send a new shelf/cabinet for the wall display or just replace it.
Ali Ashgar is an AMAZING to work with from the moment you walk in he greets you and provides a warm and friendly experience. His knowledge of the furniture and combinations is on point. We went with his selection based on him hearing our needs and wants. I can't stress how happy my wife and i are. We will continue purchasing and doing business with Ashley Furniture and Ali Ashgar.
Excellent customer service. Worked with me to get the best deal.
Very good customer service 👍
Needed a couch, tv stand, and coffee table. Went in to store to look at their selections. Was greeted by Ali who knew the store inside and out. Quickly made my purchase and was out the doors within 15 minutes. Great selection and great pricing. Delivery to be in a few days and I don’t anticipate any problems. Great experience!
Salesman was professional, knowledgeable of the product, and eager to know how best to serve us as customers. He also did an excellent job in helping us purchase what we needed at an affordable price. Outstanding customer service.
Ann is THE best. She really made it happen for me and was a pleasure to work with!
Best furniture shopping experience with salesman Vincent. He was helpful, friendly and great listener. Ask for him when you shop there.
Aly was very sharp on the products available and Helpful in all categories. We appreciated his time guide us trough the huge store And helping my wife on picking the right match for our new House So thanks again Ashley Store And. Big Thanks to Aly ps: Happy wife Happy life buddy
So much help and found the perfect sofas and loved them price was good too and delivery was smooth.
Vincent was really helpful. Thorough and treated us like family. He will stay in your price range. And he doesn't come off as smothering. He was knowledgeable and accommodating.
Jay was very helpful
very attentive and helpful salesman! Try to find me the best price he could come and he did
Sales person was very knowledgeable very pleasant.
Me and my hubby ordered a mattress (medium) feel and they delivered the wrong mattress then when he called back they said we couldn’t exchange or return it they refused to refund us our money back and they were super rude the delivery guys were very rude and disrespectful NEVER AGAIN will we be getting anything from here again I’d give them no stars if I could
They lied to me with the delivery date just to be able to make the sale, then no one responded.
Fast and quality service
If the Product I purchased is as nice as the entire Sales Staff then I Highly suggest Furniture seekers do business at Ashley's. Thanks to All for the excellent experience in the store.
Very efficient. No hard pressure, allows customer to roam store andcmskrmexiwn design decision
The team went above and beyond to make sure I left with my choices of furniture that I really wanted. Great experience!
Jacob was very thorough and helpful. He answered all my questions and was very patient!
Our sales person, Ann, was great! She’s directed us to the dining room furniture, then allowed us to look at furniture alone. She checked on us & was very good in answering questions. She was “no pressure” & made the process very easy & comfortable.
Great
Renee was very knowledgeable, polite and professional...He gave us great discounts while offering good alternatives!
Ana my sales person was absolutely great. Helpful, knowledgeable and all around helpful. She was so much better than a guy we saw there prior
Ann was awesome!
Wouldn’t go anywhere else…Ali was very friendly and helpful.
I really enjoyed my experience, I found what I was looking for not even three minutes into the door. Cisco assisted me with everything and I cannot say I have ever experienced better customer service. I am on the younger end, and I typically don’t receive the seriousness or best customer service going into places so this was a pleasant change. The store was very clean and enjoyable. Prices were also really great.
Greeted when I entered the store and provided assistance with items I was interested in. No pressure to buy.
Jaylon was a great sales person. Thanks for your help!
The sale person was too overwhelming but we worked it out in the end.
Francisco helped us tremendously with our purchase. We received top notch customer service and will certainly come back.
My experience with this store was absolutely horrible. This is coming from someone who does not write reviews. But I want everyone to know and save themselves the trouble! I ordered a couch one month ago being told it would be delivered the week of ordering.i just got a new apartment so I told them I wanted a couch asap that was ready and in stock!! Come the day before delivery I call and get told it’s a week away, fine no big deal. A week later I call and get told it’s another week away, at this point I’m frustrated but it’s fine I can wait another week. By the next week I get told AGAIN it’s a week away. Now I’m upset. My salesman won’t answer me. I ask multiple people what is going on looking for answers and everyone gives me different dates. BUT ITS FINE. I’ll wait one more week praying I get my couch. Now comes today…. A MONTH into waiting for my couch that was supposed to be delivered A MONTH AGO….. “it’s still a few days away”…. Yep cancel my order I’ll go somewhere else. Save yourself the trouble and don’t go here!!!
Ann Lucus greeted us as we entered asked what we were looking for as well as style. Showed us all our options and chair styles.
We went in just to look and get prices. Jay was very helpful, friendly, understanding, and fun to work with. Jay made a great deal for us and we purchased a new bedroom set with adjustable bed and a great mattress. I highly recommend going to Ashley's in Webster on Bay Area Blvd, ask for Jay.
Great service… I’m bad with names but the guy that helped us was on point. Was in and out in 30-4”min with what I wanted.
Salesman was friendly and amazing respectful and knowledgeable. Would buy from him again. Definitely a person who should train others on sales techniques
Rene was very professional and showed us the right couches we needed highly recommend Rene for anyone looking to buy couches and not feel pressured into anything like how other big name stores make you feel
Delivery was fast and clean.
Only half my order was delivered on Saturday. When i asked about it, the delivery guy said i had to accept the half order and then call Ashley. So i did. The store and automated system. The store said they would look into it. The auto system replied back on monday that theyd look into it. It's now Wednesday with no response from either. 2 stars instead of 1 because the associate at the store was very sweet and the delivery driver was also very kind. Update: Its's been almost a month and nothing has been resolved. I have talked to 3 different people and they all tell me to contact somone else. Worst experience ever with a furniture store. POOR customer service. Changing to 1 star
Terrible! The wife and I financed a couch. It was understood that we were financing the couch for $129 a month for 16 months. Come to find out they want to charge us $129 every two weeks! The sales people here are terrible. Go to American Home Furniture instead.
The salesman was outstanding. Couldn’t have been better. We are anxious to get our furniture.
This was a great experience. I was introduced quickly to a representative that pointed me in the direction to browse what I was looking for, and after I made my selections, I was out the door in less than 30 minutes. My furniture will be delivered in 3 days!
Rodrigo was AMAZING. He took time to answer All our questions, show us different recliners, and gave us time to make our decision. We can't Thank him enough for how kind he was. We will be shopping for a new mattress soon and hope he is there when we go. The best experience we've had at any furniture store!!! Thank you Rodrigo
If it wasn’t for Fransisco I wouldn’t have purchased anything. He is an awesome asset to what you guys are doing. He made the entire process nothing like I’ve experienced before. Thanks bro I would recommend anyone going to this store to ask for him. I am a hard sell and I don’t typically trust anybody in the sales business I can say he held to his word and honored my time while shopping. Very open in communication and verified that everything was understood.
Do not even go inside the store. If I could give 0 stars I would. They make you feel so much pressure to buy something and whenever something come up wrong with their furniture they are not there to help. WORST CUSTOMER SERVICE. They are nice to you when they want to take your money. Delivery is so bad open boxes and missing pieces. Just to get the rest takes about 2-4 months. DO NOT GO HERE.
Absolutely the worst customer service in my life. Customer service, sales person, store managers, and every departments they have are horrendous. It’s easy for them to take your money, but when things goes wrong they just blame one another. This company is a mess!
Greated as we walked in very helpful in assisting with what I wanted.
Chris was very helpful and helpful
I am very pleased with this location. Furniture stores can sometimes be so overwhelming. Ali helped me find exactly what I was looking for, all while being polite and not too pushy. I appreciated him taking the time to go over fabrics and sofa configurations. If you go by this location, definitely ask for him!
We were advised at the time of purchase that delivery would be 16 weeks, 4 months. Finally received our furniture after 7 months. But, worth the wait. Delivery took place as scheduled. But we noticed the side rails were not installed flush. So the side rail is not flush with the foot board. The side rail is noticeably crooked at the attachment with the head board. Nothing that e can’t be remedied be me. But, I shouldn’t have to do something like this. The delivery was fine, nothing damaged. That went very smooth. Finally, the salesman advised us that we would need bunkie boards. So we obtained a set when we got notice that our furniture would be delivered. The bed set came with bunkie boards. So now we have a set of king sized bunkie boards that we can do nothing with except store in the attic. Discouraging and an unnecessary waste of money. Fortunately, we absolutely love our furniture. That makes up for a lot of the negative. Definitely room for improvement on many other aspects.
Aaron and Johnathan were extremely helpful and knowledgeable. Would recommend them and the store.
Cisco provided great customer service
Jacob Wolfe gave an amazing experience! He was knowledgeable, to the point, professional and overall made my purchase such a seamless and smooth experience! Thanks Jacob for your help and Ashley Furniture Webster is sure lucky to have Jacob on your team!
Greeted me with a perfect smile, help me with, just what I wa looking for, Ali is very knowledgeable, he knew exactly what I was needing ,and staying under what I wanted to spend , thank you againAli
Very nice helpful and knowledgeable
(Translated by Google) They have magnificent servicing. We were cared for by Francisco who treats us as a professional and attentive Brandon (Original) Tienen un magnificent servicing. Fuimos atendidos por Francisco q nos Brandon un trata Profesional y atento
Jay was amazing very professional and very welcoming!!!
Nice furniture, good price
(Translated by Google) Magnificent experience. We were treated wonderfully, wonderful staff (Original) Magnífica experiencia. Nos atendieron de maravilla, un personal maravilloso
The sales lady was very helpful and explained things very well the place was pleasant the manager even spoke to me nice gentleman
Excellent service....walked in with no intentions of purchasing anything, just to look. Came out with more than expected.
We did not have a good experience in this store. They were high pressured and at times got testy with us when we said we did not want to buy the top of the line mattress. We have always had a good experience with Ashley but we will not be shopping in this particular store again.
We had a great experience! Very warmly greeted by Jonathan the manager he is awesome and got us a good deal! Thanks
This place is a scam. Bought 4K In furniture from them. They told me there would be no delivery charge. The first page of my receipt says “white glove home delivery” No charge. Then later on the 3rd page of the bill they added in $299.99 home delivery charge. I would sit on a bucket before I bought anything from them again.
Jonathan Diaz was extremely helpful and insightful! 100% recommend.
Great selection. Salesman was very helpful but not pushy. We got multiple items and financed thru Ashley for one year with no interest and the 5 year.
I am very pleased with my purchase. Cisco was great
Vick assisted us with a very professional, no pressure attitude. Answered all our questions, great customer service. If you visit this location at Baybrook look him up.. We cannot wait for our new patio furniture to arrive. We plan to see him again when we accessorize our patio.
My sales rep was great. Vincent was very helpful and very patient with me which I appreciate.
Great deals. Great customer service. And they are willing to work with customers.
Cisco always gives A+ customers service!!!!!!!! Excited delivery is now shorter! My delivery will come in 3 days!
I had many greeters at the door. Anne helped me. She was amazing!! She was very knowledgeable about the products and very patient during the decision making process. I would definitely recommend this store to anyone needing furniture for their home.
The associate/salesman Chris was very welcoming from the moment I entered the store. He was concerned with my needs and was willing to help me find the items that I wanted while staying in my budget. He showed me a variety of items as well that I will be coming back to purchase in the future. He was very professional, yet down to earth and honest which allowed me to be comfortable with my decision to purchase more there in the future. So if you need a helping hand or a friendly and caring sales person ask for Chris at Ashley furniture!! Thank you and I will be returning to purchase my needs in the future!!!
Very happy with the customer service
We had credit....they have a lot of nice pottery vases and beautiful clocks that we wanted.
The salesman worked hard to give us a good deal n On our purchase but did not do a very good job of explaining the invoice.
Very nice and helpful knew what we were looking for thanks
Sarah was great to work with, very helpful, kind and patient with us.
Rene Sanchez was very helpful and professional and showed us exactly what we were looking for. Delivery in a few and days and very excited to enjoy our new furniture.
I want to take the time to thank everyone at Ashley furniture. From the moment we walked in, we were greeted by a friendly salesman 'Vincent'. He took the time to answer all of our questions. we are very happy with our purchase. We are definitely coming back. Thanks everyone!
Great experience working with Ann!!
Nasa was a VERY helpful and patient salesperson, I highly recommend him!
I had a great experience at Ashley Furniture. I love the sectional I picked out and how fast the process was to get approved and ordered.
Awesome experience. Quick, friendly and to the point!
Anne was awesome. Buying my sofa was a pleasure.
Great experience, happy with purchase and Cisco is great human being. He help us with all of our needs
Cinco was extremely friendly and helpful Thank you
Friendly people here at Ashley in Baybrook. The salesman I had was Ali. Very professional. Never pushy and he even suggested items and different colors that seemed to go better with the style and colors that are in the house now. Explained everything step by step and even got suggestions for other brands to possibly save money. Thanks Ali. If anyone happens to go to the Baybrook location make sure to find Ali. He is also a professional seller for tempurpedic
I was very pleased with the service that Vincent gave me
Update #1) Interestingly enough, the replies are robotic and meaningless! It’s a generic reply to call but puts you in the same old rat race phone call where you have to explain over and over with ZERO progress! Great job , Ashley! Stay tuned for next update on Ashley’s next move! I can’t imagine any stars at all are actually “real reviews”. These people know exactly what they’re doing. They know they don’t have the furniture that they sell you, they depend on trying to find it later! Holy smokes, talk about disorganized and dysfunctional operations! I had to drive down there AGAIN bc the delivery date came and went, no communication. Then they said it’s bc I didn’t respond to a text I never received! Then they promised a later date, ( like no one has to work) then they show up with HALF OF THE ORDER! Paid in full 3 weeks ago, mind you. I call again and the guy says “ life has no guarantees!” Yeah that’s Ashley’s POV, steer clear and make the drive to Mattress Macs! Still waiting on the other half of the order with ZERO COMMUNICATION!
Went back into the store to purchase a sofa that we saw a few days ago. Process was easy and quick. Quality of the sofa was good and the price was good. However, the delivery charge was extremely high.
Great customer service !!! Thank you so much Kayleigh
Great Service Sara Great Salesperson
My rep met me at the door. I told him exactly what I wanted and the ease of picking it out and financing it. Thank you Jalen.
Kayleigh was so helpful! She made my shopping experience so great! She did amazing at helping me figure out the style I wanted and finding my perfect sofa 😁
The past two times I have been in there the sales men are beyond super pushy. I went to two other stores and was treated extremely professional. I ended up purchasing something, he pushed me for financing ( I realize they make commission here but it was down right rude!) I really want to cancel my order and move it to the different to the different store was more professional.
Johnathan was the best salesman I've experienced in awhile. He really found answers to all of my questions. He didn't rush me to make hast decisions and walked me through the financial portion. He is a person that can envest with the company principles.
Cisco is the man, he made everything so easy. Ask for Francisco (Cisco) when you walk in
Great Great
Great selection and knowledgeable sales agent!
I will NEVER buy from Ashley Furniture again. What they made it seem like we were buying at the store was not the same as what was delivered. We complained and they said “well that’s not what you paid for so the only thing we can do is upgrade you and you can pay more if you want that instead”. Then, the delivery was a mess. They delivered our mattress over a month before our bed frame came in. They promised us twice they would take our old mattress with them and both times the drivers refused saying “we’re not allowed to do that”. Now, we finally have everything we ordered and I’m trying to pay my bill and the system doesn’t recognize my account number/social security number so I have to call customer service to try and pay my bill and hope it’s not late. Every single aspect of our purchase has been a disaster. I’m a very patient person but this is just way too much hassle.
I would definitely recommend Ashley at Baybrook. Everyone was very helpful. Ali guided me through the process and answered all of my questions. I would go there if I needed anything else.
Very helpful!
Let me shop in peace. If I need something, I will ask or come to you.
Super customer care. Information detail on products, no pressure sales rep. Very personable. Good savings. Happy family with our purchase. Thanks to Jacob W!
If you want to make a commitment to some quality furniture, Ashley's is the place to go. The in-store selection is wide and there's even more variety available to order. Jarvis helped me out in purchasing my 1st piece of furniture ever!
Our second time using Ashley’s for furniture and accessories. This visit was prompted because we were waaayyyy overdue a new mattress. We were greeted at the Webster Location by Ali. He took his time helping us select a King sized and a Full sized mattress. Helpful with information, not pushy nor “oversell”. If you need help I recommend go see Ali at this location.
Came in knowing what we wanted and sales associate got us exactly what we asked with no fuss. In and out with no problems. Very happy with the shopping experience.
My sales person Kayleigh was very helpful and polite and answered all my questions
I shopped at Ashley a day after Thanksgiving and there service was great! Had just what I was looking for and at the right price
Excellent service by our Sales representative Jonathan Garcia. Will be waiting on our product to be delivered soon.
Extremely friendly sales staff , great price and quality and can deliver in a few days , will be back to see them !
RUN RUN GO ANYWHERE ELSE BUT HERE !!!!! IF I COULD GIVE A NEGATIVE STAR RATING I WOULD !!!If I had the time I would stand outside in thhe parking lot and warn people not to shop here at all. The is nice showroom will decive you. By far, it is the worst service period. They took forever to deliver. Didn't deliver everything. I had to go somewhere else to find what they didn't deliver. Then, they refunded me money for no reason, didn't tell me about it, then called me and said they were sending my refund amount to collections. Then they didn't put my refund back on my original promotion. I had to drive an hour four times to come back to the store to tell them to fix my account. The STORE MANAGER, John Mata, is who helping me each time couldn't ever get anything right. It's been over a year, and it has been issue after issue. If I could, I would return everything to them but its too late for that. Don't let this happen to you and your family. Do yourself a favor and go down the street to AMERICA FURNITURE WEARHOUSE THEY HAVE BETTER SERVICE.
The team was very helpful, form start to finish 👏. Can't wait to get my furniture
Jonathan was very helpful, even helped put the mattress into our van. Appreciate his help finding a twin bed
To whom ever that needs to purchase furniture don't waste your time here! Go to Rooms to go! They are great and you'll receive your furniture on time! Sorry not sorry!
We had Ann as our sales representative. She was very informative and very knowledgeable of her inventory. We appreciated her not hovering over us, and providing excellent customer service!
Cisco was awesome to work with. We’re looking forward to our new furniture. Hoping for a great delivery. Unfortunately we were lied to about our delivery and ultimately cancelled the order. Won’t use Ashley ever again.
We had a wonderful experience, Rene & Jalen were both extremely helpful & were able to assist us with the furniture we wanted & at the price we needed.
Sales rep was pushy to get us to purchase clearance item we weren't ready for but it went smoothly until delivery when we noticed item was way larger in small space. We will have to keep it since no refund for clearance items at least we like it though. Also we agreed to purchase with warranty in mind but they don't offer warranty on clearance items. So now just hoping an expensive couch won't break.
Ali was a great salesman that didn’t hover over you. Worked to get you the best deal.
Only 4 stars because: IN MY OPINION NOBODY IS PERFECT - THERE IS ALWAYS ROOM FOR A LITTLE IMPROVEMENT. That said, visiting Ashlay furniture was a very nice experience. Staff (Rene) did everything he could to help us, very professional and polite.
Ali & Jay made buying process very easy & honored the online pricing…much appreciated
Thanks Alec for helping me out I really appreciate it. Find what I was looking for and even got a good price on it. Will be shopping there again thanks so much.
Our salesman Ali was very helpful. The furniture was displayed perfectly and Ali was very knowledgeable about the pieces. We were in and out under an hour and the checkout process was comfortable .
Greedy
Good personal service
Salesman was in a hurry and rushed us through the entire process. Satisfied with the merchandise but felt rushed.
Looking for spare bedroom furniture. Salesman to use to a final sale set. We just wanted to dresser and. Ishtar stand. He said was going to e st regular price and not discounted. A few words later I said I had ant account but would pay cask. There alud the sudden discounts came out. Nit a Goid was to sale looks like he was in it for the max price and not customers best interest.
Bad experience!! We ordered a sofa & 2 recliners at this store. The salesman said that our furnitures were available, it will be delivered in a week or two cause it’s already in the warehouse. My credit card had been charged but the furniture have not arrived since two months ago. Ridiculous!!
Brandon was great and one of your best sells rep you have. Thank you for your help
Excellent customer service. Ali was very helpful and patient with us. I will definitely be contacting him in the future!!!
Awesome service with Ali our sales man and all other personnel !
Great experience, Cedric was very patient and accommodating with my 80+ yr old parents. He pulled items together so my parents could visualize them. Excellent customer service !! I even picked up a piece for myself because his service was so exceptional!
Jacob Moore was a pleasure to work with. He answered all of my questions and showed me everything I wanted to look at. I would definitely go back to but from him again.
Great experience overall. Ali was exceptionally helpful. He took the time to answer all of my questions, while giving me the time and space to walk throughout the store on my own.
Nasa was very kind and helpful and I got a good deal!
After error in setting up delivery the first time. And I called in to talk to someone which was rude. I then again waited for another 4 weeks for delivery once delivered part of the couch electronically doesn't work. So .... for such expensive furniture not very impressive. I would think $12k furniture I would hope hold up. Now I am not sure. I am not happy with this purchase. It makes me wonder how long it will last and that is upsetting when you want to feel like when you make such an expensive purchase you are getting what you pay for. I don't feel that here .
Chris provided great customer service!!
Jalen was Excellent! Price was right! Thanks. We'll be back....
(Translated by Google) My room is beautiful Ashley the best and excellent prices (Original) Mi sala es hermosa Ashley los mejores y excelentes precios
Worst worst customer service they delivered the dining set missing the screws in almost all chairs and even the ones are there were all loos, so all of them wobbling I will not recommend this particular store or even the business it’s my first and last purchase even when I called the customer service it take forever to someone answered it finally some one came she don’t even apologized for the inconvenience it caused me and embarrassment it caused me in front of my guests, instead she made me feel it’s normal practice for them I wait for ten day to receive the parts then I have to go through dumb calling process again so they can send someone. So my questIon is this I spent closed to $2000 delivery and setup at least business had common courtesy to do follow up call I guess they don’t care. Ashley furniture should reimburse my delivery and setup fees. So upset I wish I can give them zero. I always give good reviews but they just annoyed me to the point I had to type this whole.
Took a year for my order. Never received a single call or update from Ashley - I had to call over and over to the automated line and try to find a person who could help. Culminated in being left on hold by one rep for 35 minutes. Wouldn't recommend.
Had a very good experience with the sales staff and the selection of furniture we were looking for.
The manager was great 👍
Purchased mattress hasn’t been delivered yet and now they are saying it will take 2-3 weeks . It’s been already more than a week now. I am never buying anything from this company again
Ann was our salesperson. She was amazing! Highly recommend asking for Ann!
I saw their quality, and said nope.. on my way out my wife was coming in. The door greeter asked her, "How can I help you?" My wife said she's looking for her husband. Without hesitation, the greeter yelled out, "She's looking for a husband, hey everybody, she's looking for a husband." She had our 6 year old with her. I could hear the greeters sarcastic screeching from accross the showroom floor. I'm still shaking my head at how far customer service has devolved.
Very nice personnel.
Run! Go anywhere else but here! Three months after our order we received all items except our bed. We found this out once the delivery was in our driveway. We accepted the order because we were promised the bed the following weekend.(that didn’t happen and we couldn’t return the furniture) They Lack communication and rescheduled 3 times on me after countless promises to deliver my furniture 5 months later. They would schedule a delivery window for my missing pieces only for me to call ten mins before the window ended to be notified they weren’t coming. Wish I would’ve went anywhere else but here. This was first and definitely my last purchase.
Chris Guy was an excellent Salesman. I had met him about a month ago when I came to the store. He was not pushy and not just trying to make a sale. I came back and had picked out the furniture I wanted and he made sure to inform me of the current sale which resulted in a great discount.
Called about some bar stools yesterday and told the salesman that i was working it i already had a loan with tower loan. So i signed the paper work and was told i could pick these up in North Houston today drove all the up there from Alvin to be told that i had to come back to Webster due to GUY which is the salesman didn't do the order right. Highly upset how the handle this whole deal. Summer did take care of the money part however the salesman need better training!
If you are looking for a furniture store that will stress you out completely and never have a answer for you.. look no further! From the very beginning, this has been an absolute nightmare. I bought items a month and a half earlier because I am aware of Ashley’s notorious delivery delays. Here we are the week of delivery and OF COURSE my delivery has been pushed back. The address on my order is wrong and when the customer service lines transfers me to a live agent they claim only the store can do something. All in between the month and a half. I would receive calls from the warehouse of delays and the store would always reassure me that wasn’t the case. No one is never on the same page with this company. Save yourself a headache go to American Furniture!!! They know how to run a business.
I purchased a desk, chair, and book self. I was told the delivery was about two weeks. About a month and a half later I was told “everything” was being delivered. Once the truck arrived they only had a chair. The driver said another truck was going to bring the rest of the stuff! We also called the store because we didn’t believe it since we been lied before. They said we had 72 hours to call and return so we accepted. The other truck never arrived and we called again this time we were told one more month. At this point we cancelled and the lady we spoke to said that they would refund us and a person was going to call us to set up a pick up for the chair. They refunded us everything minus 584$ mind you the chair only cost 250$. Also, they never called to set up the pick up and we been getting the run around for two weeks. The service has been horrible I willl never shop her again! I bought a house full of furniture 4 year ago but yall have lost a customer for life the lies and wading e time is too much.
Excellent! Crystal was great! I'll definitely be shopping there again!
Ali helped us out! Y’all go see him! He was very friendly and helped us pick out a new bed frame and dresser. We walked in kind of unsure what we were looking for but he helped point us in the right direction and helped us pick the perfect furniture for our new place:) We left feeling excited and very happy!
Omg..I’m starting the search for a new loveseat..happened to be in the neighborhood.. walked in and a few of the associates said welcome..cool..one salesman came up and asked me what I was looking for today I told him “just looking today” he proceeded to ask me what he could help me find and again I said “I'm just looking” he began following me asking if I was looking for something specific ..what part of “I'm just looking” and I have ear buds in and clearly do not want to engage is he not understanding? I left never to return to this location again… google really needs a -star rating system..
Ann was great at helping me find my perfect couch. She was very attentive to my needs. Can’t wait to get my new piece. Thanks again for making my experience pleasant.
No pressure tactics were utilized with friendly check ins occasionally. Knowledgeable salesman answered all questions we had. Enjoyed our experience!
My sister and I were greeted by Javier when we entered the store. We told him we were interested in a recliner and he took us on a tour of the store so we could try out numerous recliners. I told him I had previously purchased next generation one and was very pleased. He brought us to an updated version with many "bells and whistles" and demonstrated the options. We ended up purchasing that recliner. He proceeded to do all the paper work while we relaxed sitting on the recliner and sofa. I loved the storage in each arm rest, the zero gravity, coffee cup/drink holder and the two methods to charge cell phone.
This place is a disgrace! Do not buy from this store - the salesmen misrepresent product and services. The manager - Nasim is a joke as far as customer service. They charge way too much for a service plan, tell you it covers everything, then when you try to file a claim, they deny and their standard answer is you did not read the fine print! If you ask for a refund because the plan covers nothing, they tell you, you have to wait 5 years! This place is nothing but a ripoff and a scam!
I will never order Ashley furniture again. I ordered 3 items (Desk, Credenza with hutch, and an entertainment center) at the beginning of August 2022 and set a delivery date for 9/20/2022. I was told there would be no problems meeting this delivery date when I placed the order in store. Well, they call me a week early while I am on vacation (out of state) and before my move in date (moved to a new apartment on the 19th) to see if they could deliver the furniture early. I tell them no because I am not currently in Texas and I have not moved into the location I specified for delivery. Well, the 20th comes and I hear not a word from this company- no emails, no phone calls, no communication whatsoever. I call them to find out where my order is and they tell me the desk and credenza will not be in until 9/22 and the entertainment center until October 4th. How does that make any sense when they tried to deliver it a week early? Did they sell the furniture that was supposed to go to me?? Well, fast forward to the 22nd and my order is still not here. I call them back and continue to get the runaround. Now it supposedly will be delivered on the 28th. Well, the 28th is here and I only received the credenza- my desk is not here, and still no word on when the entertainment center will be delivered. I will never order from Ashley furniture again.
Chris was very helpful and thorough! He made our first Ashley experience go as smooth as could be.
The staff and store is very welcoming. Jacob Wolfe was the nice young man who helped me. He was very attentive and respectful. Will definitely be going back to purchase more from him in the future.
Great experience
Service was terrible Not interested in what I want just interested in what they wanted to sell me. There's several other places to buy good furniture at this is not one of them
Worse experience ever. Never ever I will buy anything from.this place. Bought 2 chairs in May 11 I just got them yesterday. They came broken and late.
Very helpful, with all my questions thanks
Ashley Furniture delivered is awesome setup fast. Very good with communication with customers.
The person that helped my husband and myself was the best sales guy I ever had
We furnished our entire house with Ashley’s and always work with Ali. Ali is great and is very personable! Love working with him!
Went to find dining room chairs for my refinished antique table. Had a specific budget in mind. My salesperson made sure my needs were meet. He was professional and efficient. I feel he went above and beyond without being pushed. Can't wait for the delivery and set up. Thank you!
Nasa is awesome, he helped us out tremendously. Can't wait to get everything together
What can I say excellent customer service the whole experience at this Ashley furniture store was phenomenal. Our sales rep Ann Lucas couldnt be more on point on treating us with her great expertise thank you for our great customer experience.
It was a great experience. They can also ship the furniture directly out of state for daughters new college apartment.
Ali provided a great experience and listened to our needs. He helped with pricing and explained the material functionality and uses of the items we were interested in. He did not pressure us or follow us around. I appreciate that.
Waited 9 months when they told me 1 1/2. The delivery guys would not move my existing furniture out of the way to put the newly purchased furniture. Wow what a bad idea of customer service. I will not buy anything else from this store until they change their procedures and move stuff out before moving stuff in.
I dealt with Ann at the Bay Area/45 location and she was extremely personable and knowledgeable. She was the upmost professional and we will be back.
Great place to buy furniture
Took 2 months to get my things that was supposedly in stock. I wouldn’t buy again from Ashley, this company doesn’t value their customers
I spend ove 10 k at this location.first of all they gave me the run around with my delivery day . Then when they deliver they were missing the bed headboard and footboard. It took them an other 3 weeks to deliver those .when they delivered them it was some scratch on footboard and a damaged side board contacted costumer service right away while the delivery guys were here and they supposed to contacted me back . Is been over 2 1/2 months and I haven’t heard any thing from them . It’s just to hard for me to take time from work to go take care of this matter.. very poor customer service. And they don’t keep up with the word..always bough my furniture from Star.they have the best customer service and they stand yo their customer service. .
Soooooo where do I begin... If I could select 0 stars I would!! The WORST experience of my life. I ordered a dining table and chairs and still having gotten my chairs. The table that was delivered was damaged and and I have only received one chair. Mind you I place this order in store this past June and still dealing with this problem. Mean while I was told I would receive my things no later than 2 weeks just so the employee could make a sale. We are now in August and being told I won't "possibly" receive my chairs until sometime in September. And even that date is subject to change. Never again will I purchase anything in Ashley furniture. Where you all need to go is American furniture warehouse. The are on it , great with communication and actually up do provide your furniture if the don't have it there no later than 2 weeks and they mean that. Also if there is any problems with particular items that you like in the store yet they are possibly limited on that item or back ordered they inform you on every detail. Ashley doesn't do that. Everytime the dates have been changed and pushed back for my order, I was never informed. I got informed by constantly done to see what the heck was going on. Literally would never purchase here again ...
Terrible. Flat out we have been jerked around and messed with every way you could imagine. Okay, so we bought 10k worth of furniture with cash for our kids rooms. We bought our furniture almost 6 months ago. When we bought our furniture we were told to expect it to take about 3 months to get our furniture and we were fine with that. It has now been almost 6 months and every time we call, we are told to expect a later date and there is always an excuse (or mistruth) as to why our furniture cannot be delivered. This is furniture for our kids' rooms so you can only imagine how frustrating it is to continually explain to our daughter why she does not have her furniture. For the record, the store operations manager has been kind and has tried very hard to problem solve the issue, but still pretty frustrated. Do NOT buy furniture here unless you can wait for at least 4-6 months. If they tell you it will be faster, get the sales rep and store managers word in WRITING that it will be delivered by a certain date.
Do not waste your time or money on this place. We made the mistake of ordering a large amount of furniture after being reassured everything we picked out was in stock. Fast forward 6 months and we still have not received our order! We have been given every excuse you can imagine but no one has actually done anything to get us what we paid for half a year ago. Ridiculous.
Absolutely terrible service, they refused to take away my old box and mattress. I spoke to them and they said they would come back for them but I missed the call to set up the appointment for the second time and they refuse to call me back. They even refused to set up and assemble my furniture even after I paid for the “white glove delivery”.
Jarvis was the sales rep and was very informative and helpful in making our selection. Great working with him.
Buyers BEWARE, This location and this company is nothing but a bunch of liars and theives. They should be driven out of business!! ZERO Stars!!!
Had not shopped at ashley furniture in a long time. They had a great selection and our salesperson Ann was great. We bought a bedroom suite and a king headboard. All painless
If I could give a 0 I would. I ordered an entertainment center and table back in November 2021 and was told I would receive my items in January 2022. When January rolled around I gave them a call and was then told that my table is ready in the warehouse but my entertainment center wouldn’t be ready until the end of February. I decided to have them deliver only once all my items were ready. We’ll as you guessed it the end of February came and went so I called again. This time I was told it would now be April until both items would be ready. So now all of a sudden I find out my table was never ready. After being very upset I allowed one more chance to receive my items in April 2022 6 months later.WELL GUESS WHAT when April rolled around they wanted to tell me I now have to wait until June. That was my last straw. After many arguments with management I was one of the lucky ones that was able to get a full refund for my purchases. I’ve heard that many people have dealt with loosing their money. I will never again purchase anything from them and I make sure my family, friends, co-workers, and strangers know to stay very far away.
I am sure you read my other post about our dresser. Well it is August now been waiting since February and the finacing paperwork expired. No one called as usual I called to see if still coming this month and I had no order. Called store oh come up sign the receipt again and we will deliver Saturday all good. Take off work get here all lies. I can now not get the dresser at all they are not making anymore. Offered to switch it out the only set they have in stock looks cheap small and poorly made. Not going through this again. Now 10 minutes later they are we may not be able to take back the headboard footboard and nightstands you have had them too long. I see a lawsuit in my future. The sales guy told me he makes 200 thousands a year selling furniture that he knows may never be delivered. So sad.
Great customer service...Jonathan was very knowledgeable and was a great help in selecting our new mattress! He is a great asset to Ashley Furniture
Had a couch in mind and described it to Rene Sanchez and he knew exactly what I wanted and needed. Took us right to it. Helped with the order and color and delivery set up. Thank you Rene! You made my day!
Customer service is worst I have ever experienced. Furniture was promised 3rd week of July, it is now the almost the 2nd week of August. If you want to cancel your order due to their lack of ability to deliver, it will cost you 10% of your order. I do not recommend Ashley furniture, and I will never shop workmanship. Update: 4 items delivered . 2 went back with delivery guys. I damaged the other for poor quality and workmanshop. 1 * still stands, because I can't give 0 *'s.
We have been looking for a desk for several months. Our Home Furnishing Specialist, Jonathan Garcia at the Baybrook location greeted us at the door with a smile. We told Jonathan what was needed for our home office. He walked us to the home office desk that we purchased with a chair. He was very informative about the furniture that we purchased. We would definitely recommend going to visit Jonathan, a very sweet young man, great personality and very professional. With the Texas heat Jonathan even gave us a bottle water.
I can't give a 0. Ordered furniture in Feb has still not delivered dresser to go with the set. They have now discontinued the set. The dresser from the store display has been moved to clearance. I can't have that one it needs to be sold with the set. I can have the Chester dresser. Not what I ordered. They say now on the automated system it will be just another week or two. Holding breathe. Also the headboard the did deliver is already coming apart.
I bought almost $9,000 worth of furniture from the Ashley’s in Webster on 2/8/22. When purchased i was told by the MANAGER and salesman i would have some of it by the end of march and the rest in April. I was originally looking online I noticed a lot of the stuff I liked was on back order. I went In person to see if there was anything else I liked. I told my salesman what I had found. He said not to worry they had the specific furniture I wanted in the distribution center and I would have it by the end of March 2022. I contacted my salesman mid March to get an updated date. This was his response via text “So I got a update & it’s Scheduled to Arrive before the end of the month. I’m gonna split the Delivery for one piece that arrives afterwards free of charge” I just got off the phone with customer service and they told me my furniture is on back order until July. I was very specific before purchasing my furniture and letting them know I could not wait months on end and would not purchase it there if that were the case. They lied to make a sale!!! Ashley‘s employees have zero integrity. I contacted “customer service” on several occasions asking for an update. I was given a specific date for arrival each time. My last interaction with customer service I was told the majority of my furniture was in and all we were waiting on was a door accent table. My order would be complete by Aug 2nd and ready for delivery. I called today (8/2/22) to find out about delivery. Now I’m being told my furniture won’t be available till October. This is not acceptable!! My father passed away unexpectedly and left me a little money. I decided to use it buy furniture for my very first home ever. Ashley’s has taken that experience from me. I have been sitting in my brand new home with temporary furniture because I was lied to by the salesman. I want my money back! I will tell everyone I know not to buy furniture from Ashley’s. I will file every complaint I can. I want my money back with out being charged a BS 25% “restocking fee” on furniture you don’t even have.
Michelle helped my wife find a table and chairs that she really liked. She was helpful and patient. She was an excellent salesperson. As long as Michelle works at Ashley, we will consider going there for our future furniture needs.
Knowledgeable and friendly staff. Came in looking for furniture; gained a lifetime customer to furnish any of my homes.
Woulda given it 0 star’s but that wasn’t an option
Placed an order for accent table in May, 2022. Sunday our salesman told me delivery would be mid July. Sunday moved to another store in Houston, so he can’t give any assistance. Here we are next to last day in July and now they tell me September… delivery isn’t yet scheduled. If past experience is the same, September will come and go and I still won’t have delivery. The manager of the store in Webster has no explanation other than supply chain. I understand those issues but they shouldn’t tell people one thing to make a sell and something different after no delivery in months. He offers me to come into the store to select something they do have in stock. I should expect what I purchased to be delivered, not months of delays or just come in and pick something we do have…really!! have spent significant $$$ at Ashley, they can confirm that. I have had the same experience with every purchase. Horrible experiences at Ashley Furniture and they don’t really care!
We bought a table from Ashley’s and was told the table would be ready for pick up in 5 weeks. 5 weeks come and we have to pick the table up on the north side of Houston get back home open the box and the table is broken. We call them and let them know and their response was “you were suppose to check and make sure the table was in good shape before you left with it”. Was told a new table would be ready in two weeks. Two weeks come…mo table. Take the broken table back to the north side to return the table and was told to get a “return number” and the representative tells us we can’t return the table. Asked to speak to a manger or supervisor and was told they’re not in they won’t be in the office until 1pm. Speak to a manger and no one knows who gives the return numbers. The warehouse says the store be purchased the table from and the store we purchased the table from says the warehouse. Everyone wants to apologize for the inconvenience but here it is 2 and a half months later…delivery dates given but no deliveries made useless phone calls and horrible customer service and management. This is NOT how you treat paying customers. Never again will we be buying anything from them.
Worse experience I ever had. They rescheduled my deliver 5 times and then told me my delivery wouldn't be available for another 2 months. So not only do they reschedule but they lie about having your delivery at the time you need.
Not all Sales People want to do their Jobs!
This is the worst place to buy any furniture. Seriously their customer service keep giving you different answers every time you call. On top of that they don’t show up whenever they say they would, wasting your time. When they finally deliver the furniture after 5 different calls and 4 month wait, they send a defective item which is impossible to get it fixed despite their 72 hr policy of return/service. Contacted their customer service and even he acknowledged that they don’t know what they are doing, hence the different answers. I thought this was a serious company, a scam. Will go with American furniture or something alike in the future.
Nasa, was great!!! Friendly, gave us the opportunity to shop on our own and was able to help us find the best deals. Thank Nasa at Ashley Webster location
If I could give negative stars I would. I ordered a full living room set, half of which arrived damaged (the other half didn't show at all.) I had to go through 3 different coffee tables with literal chunks missing from the corners before they decided to fully refund me for that. Thankfully they at least did that. As for the other half of my order that I had set an installation date for, no updates at all. Just never showed up with no update whatsoever. I had to call customer service and speak to no exaggeration 5 people before someone confirmed that it would at least be another 4 weeks before my couches MIGHT be in stock. At this point I've already waited for 2 months AND they were confirmed in stock when I bought them. So after all of this I submit a request to cancel the rest of my order online and the rep who replies 3 days later tells me I need a reason why I'm cancelling as if 2 months of wait time with no update isn't a good reason. DO NOT MAKE THE MISTAKE OF SHOPPING HERE.
Just, ...don't. I'm sorry this is a very consolidated answer. But please save the trouble and the heart ache on your expectations from this place.
Awesome as always. NASA @Bay Area Blvd location in Webster was a great help. Found me discounts that weren’t on the website. Ashley has been my favorite furniture store for a few years. I’ve loved their selection and their prices are usually reasonable and less than other big store retailers
Customer Service is really lacking and useless. We ordered a breakfast table and buffet on showroom floor, then opted to pick up at warehouse, when the order came in. 6 weeks later we get a call - table & chairs only, are in, scheduled a day to pick up (but no time). We were to call back with time-Ok great... but when you call in- you can never get anyone. 30 min on hold 3x. Then I try the website. Chat... gave all info, including order #. For them to tell me they would call me when it's ready. OMG! I'm so frustrated. My gf also placed an order, canceled it- 6 weeks later still pending cancelation. So frustrating. I sure hope the product is in good condition, Id hate to have to send something back. They are all over you to buy something, then after that, your on your own/and good luck trying to talk to anyone. I won't order anything ever again from them. Ugh
Javier was very patient with me choosing my furniture wisely & Cisco made sure I was taken care of to the FULLEST!! I can’t wait for my furniture to get here!!! Thank you so much guys!
The young man who helped us, Johnathan, was very knowledgeable and kind.
Ali did an amazing job helping me figure out what mattered what I was purchasing a new mattress. He and Haley was so helpful and friendly. They were patient with me as I am very picky with details. Ashley has great prices and professional service. Thank you again
Customer service at the store was great. I ordered a sofa, which I knew wasn't going to arrive until certain time. But from first delivery, I called ahead of time to make sure the deliverer called me 30 min. prior because we were in the process of moving. They called me when they got here then said they couldn't wait but 15 minutes, what was the point of me wasting my time to call me prior to arriving if they were going to give me an attitude because they called when they arrived and not prior. Second, it was a partial delivery, then when my other part arrived they realized the first part that was delivered didn't have the legs. Then I had to wait months and months with no answer of when legs would be received, again having to continuously call for an update on my order. 6 months+ after purchasing I finally receive the legs. So again I call, the representative said someone will reach out to me in 24-48 hours to have someone call to schedule the appointment. Getting close to 48 hours I call, and the representative says the last person didn't activate my request so I have to wait another 24-48 hours to receive a call. I have received nothing but the run around, like they don't even care to resolve having previous issues but continously having to wait. I have had nothing but problems with 1 order, I would not recommend Ashley's. They are very unorganized, employees seem to lack documenting/updating the systems on orders and always make you call rather then providing you updates on the status.
Absolutely awful customer service. Ordered 4000$ worth of furniture in May and was told it would be available for delivery the first week of June. It is now the 20th and now they are telling me July 7th but can't guarantee that. On top of all of this, I got rid of my living room furniture in preparation of the new pieces coming in, and they won't even split the shipment. DO NOT RECOMMEND. go anywhere else.
I was pushed through with buying a different mattress and more. Then when they can our to put it together I was told the other piece would make my bed to high. For me to call the store. Well I did. In the mean time I try to sleep on this qunee bed You have to climb on on the hump in the middle of the bed or fall off sleeping on the side. I got no help from Ashley even through a guy came our to measure. If this is what Ashley is about I don't care to do anymore business with them.
Visited Ashley Furniture on Bay Area Blvd on Saturday 3/19/22 and placed an order. Was informed by the salesperson it would take a month before the furniture would be ready. Agreed I could wait a month. Received a message the week of May 30th informing delivery could be scheduled Saturday June 4th between 930am-1230pm. Agreed to this delivery window and made concession to be available when delivery was to arrive. At 130 pm after no communication or delivery, I called the Customer Service number where I was informed the my delivery had been cancelled due to an issue with the delivery driver and that I was not the only cancelled delivery, 3 others had also been cancelled. There was nothing they could do and I would need to wait to figure out the next steps. I asked to speak with a supervisor and was told “They will tell you the same thing.” I informed I understood but still wanted to speak to someone. Was then told “It will be a long wait time.” I stated I would wait. There was silence and the line disconnected. On 6/4- Instead of calling the Customer Service line back, I reached out to the salesperson Francisco and informed him of the situation. He called the Store Manager over to explain the situation. I informed Ashley was making their issue my issue. I have paid for merchandise and now am being inconvenienced because of their issues. He said his Manager would call to see what the issues was and would get back to me. He texted me saying “According to Manager Can’t do nothing until delivery truck is back from Whereever it is. Delivery team has not respond to my manager.” On Monday June 6, 2022 at 244pm, I texted Francisco back inquiring if there was an update. At the time of this complaint, I have not received a response. After not receiving a response to my text from Francisco, I contacted the Customer Service line and per the recording was informed it would be 2-4 weeks before delivery could be scheduled. I spoke with Andy who informed me she did see the cancellation from 6/4 and apologized. She informed me that the sofa was ready however the chair was not. I expressed my confusion due to last week being told I would receive both pieces and was scheduled to receive them on 6/4. I was never informed I was only getting one piece and now her information was drastically different from what I was told on Saturday. She proceeded to tell me I would now have to wait until 6/14 before scheduling a delivery could occur. I thanked her but asked to speak with a Supervisor because I was now totally confused. She told me she would have a Supervisor to call me back. At the time of this complaint, a supervisor has not called me back. Ashley is fraudulent and only saying what needs to be said to make a sale. After they receive their money everyone is hands-off. The Customer Service reps are rude and cannot give a true answer as to where your merchandise is. I will NEVER use them again.
My husband and I came looking for a mattress and found the perfect one. Jonathan was amazing, very helpful, friendly, and professional. We never felt like we were being pressured to buy. I will definitely come back and shop at Ashley.
Ali did an amazing job helping us!
furniture of great quality and variety, rodrigo Oxford was the person who helped me and gave me suggestions on colors and styles, he did not put me under pressure and he gave me my time to choose calmly and then he helped me with my credit, I am very happy with my purchase
These people were great to work with and the price was right. However, It took 3 months and a lot of phone calls before our furniture was delivered. The white glove delivery was excellent.
(Translated by Google) Very good experience, very good treatment and the merchandise is of good quality, they also helped me find the best price for what I was looking for, I definitely recommend them (Original) Muy buena experiencia muy buen trato y la mercancía es de buy buena calidad también me ayudaron a encontrar el mejor precio en lo que buscaba definitivamente los recomiendo
I had purchased furniture in this location, with the salesman i have no problem with. But my item delivery was broken and had to wait for the part to fix, lack of communication with customer and they weren't sure when will it come, so i had to cancel my oder. But until now, exactly 2 months my money haven't refund ! I called 4 times, and they keep saying that will sent the note to the manager department! all i want is my money back. Hello.... ..0 point if i can. So disappoint ..
I had placed my order for my dinning room set after 8 months we went and found out they had cancel my order even after we had previously called 3 months before to check and they stated they would make the delivery after a week if I could give no stars I would worst place to order furniture they gave me no help and where very rude they did not want to reinstate the order being that they had cancelled with no notice nor they did want to honer the price they gave us worst furniture place ever will not recommend if any one would like to order American Best is the best furniture recommended same quality better prices and customer service is excellent they even sent a thank u basket after the order was delivered they are amazing DO NOT ORDER FROM ASHLEY...good luck if u do...
I had an Amazing experience at this Ashley furniture store! The person that helped me was so friendly and worked hard to get me the absolute best deals she could! I truly felt so blessed working with her. So, if you go into this store, ask for Ann Lucas, she is the sweetest person and truly listens to what you want and need. And to top it all off, the furniture I ordered is absolutely beautiful and I cannot wait to add it to our beautiful new home!
Very friendly and experienced staff. His name is Cisco. He helped us a lot with our choice. Very big choice of any kind of furniture. I strongly recommend visit Ashley furniture store in Webster, Houston.
Jon Garcia was exceptional. He was was very informative and patient.
Found exactly what I was looking for and with great customer service.
If you shop here make sure Ashley’s furniture has your furniture in stock. When we were in store ordering they told us it’ll take 6 weeks but the paperwork said 16 weeks. We now have been waiting 20weeks already for our bed and they keep delaying it, now it won’t be here until June. We have been super patient with even waiting out the 16 weeks but we wanted to give them the benefit of the doubt. I check weekly for my order and they keep giving me and adding more weeks for the dates of the “estimated delivery.” Not satisfied with the company so far.
I still haven't gotten my purchase going on 2 month then I get False messages my delivery is on the way and I have to do my schedule around that just to find out it was a lie . Why give the customer a day and then don't go Forward with it
Jonathan was the best to work with! Amazing communication and customer service :)
Jacob is very professional and above all very patient. I totally would look for him for another shopping experience. Thank you Ashley!
Excellent
Very friendly & knowledgeable service
UPDATE 7/8/2022: I have changed my opinion of this store. Chair was scheduled for delivery but received a call from the warehouse the morning of delivery that it never arrived, had no clue when it if it would be delivered. Problem with this is that my elderly mother, who lives in an assisted living, got rid of her old chair to make room for this new one—leaving her without any seating in her apartment. I asked to have the manager of this store call me to discuss and never received a call so I cancelled the chair and got my mom a cheap alternative. Very disappointing that a manager wouldn’t care about this situation enough to contact me. I don’t plan on shopping here again. 6/2022 I visited the Webster store with my mother looking for a lift recliner. Chris met us at the door and showed us the available . Picking one was easy, but because it was being delivered from another store, the time to get delivered went from 2 weeks to up to 16 weeks. Disappointing for sure, but outside of this store's control. I will shop at this location again.
This was my first shopping experience at Ashley . I am very satisfied with the service , Sunday was amazing he really made the experience stress free.
Rodrigo was very helpful and made the experience enjoyable
In the past 5 years I have purchased two living room sets, a dining room set, a master bedroom set, and a recliner. In November, I purchased living room furniture, a dining set, and a buffet. Being that I was aware of supply chain issues and the upcoming holiday season, we specifically ruled out the items that they said had extended wait times. Instead, we settled for a living room set that would arrive within two weeks of purchase and a dining set that “at the very latest” would arrive the week of Christmas. On December 26th, having not received ANY of our furniture and several unsuccessful attempts to reach our salesman, I was able to reach someone inside the store whom informed me that my furniture would be delivered in early January and she would personally call me if that changed and promised to communicate with me. In the middle of January, I had not been contacted so I reached out to the same number I contacted previously and was told that the furniture would be delivered January 24th. January 24th, I contacted to see why a delivery time had not been scheduled and was told that my furniture still has no arrived. Same promises to communicate and lies about crediting our account for our inconvenience. (Never have been credited anything) Our living room furniture and dining table (missing chairs and buffet) finally arrived in the middle of February. It was scheduled for delivery. On the day of the delivery they showed up without our loveseat. The delivery driver told me that I didn’t buy a loveseat but handed me a delivery receipt that clearly showed a loveseat on it. He apologized for telling me I was wrong and called his boss. After a heated conversation they agreed to return to the warehouse and bring my loveseat. At that point I was told the dining table chairs and the buffet would be delivered in a “couple of weeks”. When I hadn’t heard anything in a couple of weeks, I decided to call the liars again. This time they told me the remaining items would not arrive until JUNE! Seven months after I was promised they would be delivered originally. I have asked for assistance from Ashley Corporate and they refuse to help. I have asked for store managers to call me and I am told that I would have to come to the store. I will definitely never purchase from Ashley again. I have since purchased my children bedroom sets and my wife’s grandmother a sofa from America Furniture and received it the exact date I was promised. I have spent a significant amount of money with Ashley furniture and have been treated as though they couldn’t care less about customer retention.
Jonathon, Christine and Tabitha at the Bay Area location displayed service EXCELLENCE!!! Thank you for outstanding customer service!
Our salesman Jonathan, was just wonderful. He helped us find exactly what we were looking for. He made ordering our furniture so very easy. We got a bedroom suit and part of another, plus some living room furniture as well. Got us a discount too. Wonderful person and very professional.
Bought furniture nearly 3 months ago, and STILL don’t have the furniture. They don’t contact you to give you updates. They aren’t interested in customer service, they just want to sell you - then you’re on your own. When we bought the furniture, they told us some of the items would take 6 weeks for delivery. We are going on 3 MONTHS! Again, no contact from them. You have to call their customer support number because this store doesn’t input your order in their system so you can’t track it online. Most horrible service I’ve ever had with any retailer. Buyer beware! Buy somewhere else! By the way, they’ve not offered any reason why the furniture is delayed or when we’ll get it.
Make sure to ask for Cisco, he was amazing, accommodating and very knowledgeable about the product within the store. I will be back soon to make another purchase with him.
Ann made our experience pleasant and helped us find the perfect furniture! We were in and out in no time; with our new furniture being delivered the next day!!
overpriced furniture that's built very cheap and the warranty is absolute garbage I would never buy any anything there again we bought a 7k sofa and it was the worst decision ever find somewhere else. Look at the automated response and you can see that this company is clueless. At no point did the response attempt to engage about the experience but only try to sell more furniture. I believe they proved my point.
Mr. Ali was exceptional! He proved to be very knowledgeable in leather furniture. He's very personable and made asking questions easy.
Can not emphasize how badly people should avoid this company. Worst in customer service! Worst on delivery! Worst overall. Placed our order and was told 4 weeks for delivery, 4 weeks later it's going to be another 4 weeks for half the order and 8 weeks for the rest. After cancelling the order found 3 other places that have same day delivery, or guarantee delivery by the end of the week. Don't waste your time, money or patience with this company.
Thank J for the ultimate experience, and getting me approved so I can buy all that I needed today. Thank you Tabatha, love this location. 💜💜💜
My 75 Year old mother got a love seat from here and they sent a delivery driver that spoke No English that just came and dropped the love seat in the middle of living room and just left without telling anyone leaving door open garage open left love seat in all the packing paper and plastic. Me and my brother had to drive an hour out the way to go set up love seat put in the right place unpack it screw in all the legs. I would not recommend anyone buy form this overpriced store and cheap delivery people. Smh
Jacob Wolfe took great care of us at the Webster store. No hassle. Very up front with information and price options. Manager Robert also was extremely helpful as well. We got a great price and quality furniture
HORRIBLE!!!!! STILL WAITING FOR MY ALL HOUSE FURNITURE ORDERED EARLY FEBRUARY. LOT PROMISES NO BODY TAKE CHARGE AND HAVE THE HONESTLY WORD TO SAID ITS NO FURNITURE AVAILABILITY.........
Poor quality furniture at an outrageous price. Also terrible customer service and communication. Will never in my entire life do business with this company. Haven't recied items from over a year. Constant delays and no one ever knows anything.
Nasa was awesome! Come see him he has a great attitude and willing to help!
Nice furniture but very $$$$
It is a very pleasant experience with Chris Guy..I look forward to working with him again in the near future.
Great customer service with knowledge of each product the sell.
Disappointed in the lack of communication from Ashley Furniture!!! I should have known when I called my sales lady, two weeks after purchasing two rooms worth of furniture, to find her number disconnected. In a panic I called the store and was led to and automated system that told me 4 to 6 weeks for delivery. I understand the times we now live in and delivery would be delayed however, Nine months later of being given the runaround and lied to about delivery dates we finally got all of our furniture. I wish I could give a negative star but since I can not I will discourage Every Texan to not waste, time, money nor energy at Ashley Furniture!!!!!!!
First of all- We do love our furniture, and are extremely happy we got it. That being said, Ashley Furniture was never honest with us from the day we bought it til when they dropped it off. From day one, we were told 6 weeks at the most until we received all of our stuff- that was a bold face lie. And then when we asked about where and when are we getting our stuff, Customer Services just kept giving false information, offering us discounts, which never came, and refunds, also non existent. 9 Months Later, we finally got our dining set. But even then, the friggin hoops we needed to jump through just wasn't worth it. Never again, Ashley Furniture, never again. Ham stringing customers for a friggin commission makes you an unreliable company. I'd rather buy from the back of a truck than from Your company, ever again. The last rep we heard from has been the only person that was upfront and honest. I'd say more, but it's not worth it - YOU are not worth it. Shop anywhere else folk, or lube yourself in advance.
(UPDATED BELOW) The absolute furniture shopping experience I've ever dealt with. Jacob was was super helpful. Didn't feel any kind of pressure to buy or anything. Enjoyed walking around the show room checking out the livingroom furniture up close. Would highly recommend Ashley and will definitely be back for future furniture purchases. UPDATE: I take it all back. It's a nightmare. That first impression started falling short once the wait on my back ordered couches began. 3 months I waited. My patience wearing thin I called and asked if there was a way to come in and switch my order to something in-stock, which after a callback they obliged. This is where I felt a little pressure. I should've just went with my gut and canceled everything. Now I'm stuck with these expensive a$$ couches that I absolutely HATE. My little family and I are snugglers. And we cannot sit next to each other comfortably on this couch. And to lay down next to each other is a joke. One of us has to recline and the other gets to lay down with this stiff and raised cushion in the middle. HATE THESE COUCHES. And nothing I can do about it. I no longer recommend Ashley Furniture.
My wife and I have been shopping for new furniture for a few years actually.. I went to that really big store was their an hour not one staff member addressed me went a little further north same thing.....I saw a sales ad for Ashley's, but due to a negative and misleading treatment at the outlet store on north frwy I have always said never again, I decided to stop and ONLY LOOK at the Webster store...WOOWOWOW I was greeted at the door by a very hospitable woman, we spoke a second, while I was looking a salesman (Jacob), came out we started conversing he was very knowledgeable about his products very professional I believe my visit was about 2.5-3.0 hours not once did I feel mislead rushed or like I was imposing, I told myself just a look see no buying.... I found everything we needed good quality prices were a lot lower then I expected, Jacob made the sales I wanted and the store manager stopped by at almost the perfect time, bet he was wondering if I kidnapped him or not....LOL thanks Jacob great job....
Very friendly and helpful staff and no pressure to purchase.
Zero inventory
Ali was very helpful, courteous, and worked with us.
Our sales representative was Ali Asghar and we were pleasantly surprised by our experience here. The furniture was made better quality-wise compared to other furniture stores we had been to. Ali worked with us to get pricing to a range we were comfortable with. We’re excited to have our furniture delivered to our home. Thank you again, Ali!
Went in and was greeted right away. My husband and I looked at the mattresses and Cisco gave us good details on each mattress that we looked at. We also decided to purchase a headboard and footboard. Cisco, our Sales Rep, was able to help us get what we needed, thank you!
Update: It's been 4 months, and many delays. Ali and everyone else at Ashley has completely stopped answering my calls/communicating further delays or when my furniture may or may not arrive. I only ended up received 1/4 pieces of my bedroom suite. When I ordered it I was promised 8 weeks and that nothing was on back order, but of course it actually was. Now I can't get any help from customer service or Ali (my original sales rep). If I can find matching pieces of bedroom furniture somewhere else, my plan is to buy that and cancel the rest of my order. It'd be different if they were communicating & actually attempting to help. I was also supposed to receive a $200 refund that was never processed. If I could return the bed and start over buying a completely new bedroom suite, I would, then at least I wouldn't have to try to find a match! Original: Ali was awesome, I let him know from the start that I didn't need him to hover, which he respected & then proceeded to make himself as available as we needed. Great service, good prices - I'll be very excited to receive my new furniture once it's delivered!
They are very kind when it comes to selling, but when they get the customer to place their order they stop responding. I ordered a sofa and two tables from January 16, a month later they told me that they no longer had them in stock, I went to the store and they said that they would solve this matter that in the first week of March they sent me an email to tell me when arrived, today is March 12 and there is no response to my request.
I just want to say the young man that helped me by the name of Cisco went above and beyond to help me, he was able to finance me a very nice dining table and I was in and out of there in less than an hour. The young man was real polite, real friendly and I'm thankful that I shopped other places but came to the conclusion of Ashley Furniture due to Cisco....thank you sir !
Had a great experience today with Rose. She was generous with her time with us and made sure we ordered exactly what we wanted. The store manager helped us get a competitive price. I'm looking forward to having my beautiful new sectional in 6 weeks!
Great service Cisco and jhonathan were great! They helped us with everything we needed and looked out for us 100% of the way.
Amazing customer service!!
I ordered my furniture in OCTOBER 2021, it's now March and I still have not received my sofa set yet. When I call they keep pushing the date back every month. It would be nice if this information was communicated to me at the time of purchase I would have chose something else if they weren't able to have my furniture made in an acceptable amount of time. Like most commission based businesses they only care about the sale, now that they have their money it's no big deal how long we have to wait. No communication on their end it feels like I have had to hunt down furniture I've paid thousands of dollars for, no explanations all they can tell me is they don't know? 🤔 not a great way to do business at all. I will never order from this company again!!
Was there again today and met with Ali Asghar again. Bought a dining table and two accent chairs . Ali was helpful again and now I am his and Ashleys Regular client.
Ashley Furniture has an array of different styles of furniture. When I enter the store Diego was ready to help me with my selection of a bedroom set. Immediately I made a beautiful choice. Vickie Pierce
The sales associate Chris is nothing but a liar. They quoted me 2-3 week delivery. After 3 weeks of never hearing from him I finally called. He said I would get a delivery that weekend. I didn't get one. He said this every week I called. I finally called customer service and they quoted me two months delivery time. Chris was lying the whole time. I was going to buy the furniture anyways, but I would've liked a realistic lead time. He also is terrible at communicating. I had to reach out to him for info everytime. Poor customer service.
I had the best salesman by the name Ali! He made things happen and I was able to buy the furniture I needed! He went out of his way to make sure I was Happy! I will be going back to make future purchases!
Great store, specially Cisco. He help me out to find the right furniture for my home.
Was a quick and easy trip to find a new couch for our new house. Prices are very reasonable, and representative was very professional.
Very good customer service experience and great staff.
Service was fantastic and my salesperson Chris Guy service was A1. He was very knowledgeable for my purchasing experience and help make my selection seemless, especially for my wife who is Double Lung and Kidney Transplant Recipient.
The store was organized, clean, bright and easy to navigate. Our salesman, Cisco, was very friendly and knowledgeable. He showed us the perfect dining set we were looking for. We will definitely be back.
I really don't like big store shopping, walking in we were greated by the milling herd of sales people, one seperated and made his way to us. Deep breath, i was prepared for the hard press, the upsell, and being shown items i was not interested in.... but Wow!, Was i surprised Cisco, was great, he listened, and only showed us what we were asking for, he moved fast through the store, indicating he valued my time, showed us exactly what we asked for, and ensured the price was what we were expecting. Good experience! Good selection. Will condider Ashley next time.
After 4 months haven’t received any of the furniture I order
Great prices and selections. Easy to work with!
This effing place! I refuse to go into details to avoid personal ptsd. Unless they have furniture you can't get anywhere else I wouldn't do it. Most of their stock can be. Found somewhere else I mean. Seriously, don't waste your time. And if you had a different and better experience, I'd love to hear it. I imagine you paid a premium for decency and basic human respect. I personally don't subscribe to that belief.
My sales person Cisco was very helpful, and patient with me. I had to go in on my one day off and resign some paper work and was not a happy camper due to this was going to place me on back of the waiting list already have waited enough. He assured me that him and his manager will keep my place in line. Thank you. Beautiful store with a wide variety of amazing furniture.
Bought a bedroom set and used it for about 3 weeks before moving out unexpectedly. Was able to return other furniture bought from another store but Ashley was totally inflexible and wouldn't even take it back at a 50% restocking like we proposed, or even for store credit, although the furniture is in new condition including original tags. They used the COVID excuse which is absurd since it is hard furniture and could easily be disinfected with Lysol or whatever. Also, when in the store to request the return, we saw the exact recliner that we had bought a year ago at another local store for $699, selling for $1399 at Ashley, so I would caution to comparison shop if you choose to go to Ashley. As for my wife and I, we will never be spending another dollar at Ashley.
Great Experience as usual. We purchased our mattress set and Ali was very informative and helpful and was able to give us a great Deal!
Excellent customer service, bought a beautiful desk & was out in 15 minutes!
We got in our steps in, as we circled the showroom no less than five times. Everything was so beautiful! Jacob Wolfe our sleep number specialist lived up to his title, as he patiently answered our cornucopia of questions. We ended up with our “Dream Bedroom”! Thank you so much Jacob! As an added bonus we found a lovely pedestal dining table, and several accessories! We are extremely satisfied with the quality of our items. That is why we come back time and time again to Ashley Home Store!
Cisco is a valuable asset to the Ashley company. Our experience was efficient, quick and very straight forward. Highly recommend going to see Cisco.
Great service from the beginning, when entering the store was greeted and not pressured. The sale person help with any questions we had and even the manager was able to confirm that buying through the store was better than ordering online. They would honor the online price and deliver. They would handle the service personally versus if online you had issues you would have to handle shipping furniture back. Enjoyed the whole service received.
Cisco Avilez helped us out a lot, gave us a good deal on our purchase. Very friendly and helpful, listened very helpful in what we were looking for and gave us different options based on our likes. Very much recommend going with him for purchases!
Cisco (representative) was amazing. Very patient as he helped me choose matching furniture pieces. The process was smooth and I am glad I choose Ashley Furniture. If you are looking for a similar experience, ask for Cisco at Ashley Furniture I’m Webster Texas.
GREAT EXPERIENCE!!! My partner and I tried multiple beds before we found the one!!! Thank you Ali and Jenni for all your help.
I walked in and immediately greeted by Cisco, who is amazing! I told him what I was looking for and left with exactly what I wanted. Thanks Cisco!
I visited the Ashley store at 1001 Bay Area Blvd to purchase a sectional. I was greeted by Ali Asghar and he helped me all the way with the purchase. He was highly professional and also knowledgable about the product that I purchased and also let me know the pros of purchasing a warranty which I ended up purchasing. Delivery time was my main concern and he set expected delivery time which I had no issues with. Glad I met a professional team member at the store and I was in and out quickly.
Always great coming here! I always leave with a purchase. Just ask my bank account. This time I was helped by Mr. Nasal. He was very helpful and made sure I had all I needed before I left. Thank you!
Went in to look at living room sets. It was a very pleasant experience. Connie was very helpful and not pushy at all. Left us to browse. Ordered the set we wanted and cannot wait for it to arrive. Great customer service.
I bought 2 "farmhouse style" queen size bed frames from this place approximately 7 months ago and 1 of the bed frames broke off from the side rails and the other bed makes a squeaky noise every time my 12 yr old moves. I called to schedule a warranty repair and it appears I will be sleeping on the floor for 2 weeks before someone can go out there to fix the bed. Cheap beds made out of cheap material. The bed broke before I even finished paying it off. Did not even last 1 year.
We had great customer service! We walked in and Christopher Pinnock meet us at the door. He reassured us there would be no pressure and let us walk around. He would check on us every so often to make sure we were doing good. When we decided on our dining table, chairs, and hutch, Christopher was ready to assist us. He was friendly and got us an amazing deal. We will definitely be returning for our future home furnishing purchases.
When I walked into the store I was approached by Francisco he asked me what I was looking for and I explained and he was very helpful. He was very nice and polite. Thank you for Francisco for helping me you're a very sweet
I was asked why didn't i go check out Ashley's store , My response was idk . Until i arrived at the location 1001 bay area blvd, Webster tx. 77598. I was almost bomb rushed with courtesy , the employees were on point and straight forward. Not one hidden agenda .. Loved the $10,000 experience . For A WHOLE buying option ,this was my best decision.. If anyone from Ashley's gets a chance to read this .. here is a great big ..thank you
I walked into the store today inquiring on missing items from several months ago, they were eager to help and delivery is set up for monday. I loved the urgency to resolve my issue. Thanks Nasa!
The absolute worst customer service, they never pick up the phone, you get different answers about 1 question depending on who you're talking to, and won't honor sales even though you haven't even received your merchandise. Writing a new contract isn't that hard.
My wife and I went here today to just look at furniture for our Media Room and we met Chris Pinnock. He was great! Found us exactly what we were looking for and found me my new recliner for our living room! A Grand Slam! He was very polite and very friendly. Not only that but he wasn't a pushy salesman. I strongly recommend that if you go here that you ask for this gentleman. You won't be disappointed! BTW... Mike the manager, you don't impress anyone by putting down your sales staff to customers. You should be embarrassed. Thanks again Chris for all your help!
Always very helpful and nice
Looked at the web site
I have been to Ashley Furniture on multiple occasions where the sales workers are respectful and professional. They assisted more than they needed by even carrying pieces of furniture around the store to assist in matching colors. I appreciate their help very much and will continue to go to them in the future.
Had a good visit was in and out with no problems even though I have bad credit they were still able to work with me
Everything was great! I will definitely recommend this store to everyone
Great place to go for what you need!!!!! Amazing people helping you all the way
I have visited 2 Ashley stores and had great experiences at both. I really love my new furniture and couldn’t be happier! I didn’t mind waiting for my furniture since it was what I wanted. I would rather be patient and wait for furniture I actually want rather than rush at my decision just to get it same day and not get what I really want. Thank you Ashley!!!
“Sabu”- thank you sir. This was the best and most comfortable furniture shopping experience ever. You were attentive and informative without being pushy. In your line of work I’m sure that is a thin line , difficult to find a medium but you were so helpful and kind that it made all the difference. You explained each product we were interested in, so many options!!!! From color, to style, fabric and longevity, you helped us find the perfect pieces for our lifestyle and home. You have wonderful manners as well. Cannot thank you enough for your generosity and knowledge.
Chris Pinnock made the purchasing process super easy. He had alternative options and lots of details about each product. Thanks.
Thank you NASA for making our experience pleasing and explaining every detail. Great gentleman‼️
JARVIS DID AN EXCELLENT JOB OF HELPING US OUT. FOUND OUR PERFECT COUCH.
Very nice staff, very patient and understanding of any and everyone’s situation.
Great store and my salesman Eddie was very helpful and friendly. I got what I needed without much hassle! 👍🏾
Great customer service! Easy and fast transaction super pleased!
We are so happy with Ashley Furniture. Found the living room set we wanted and they had it in stock. YES! In stock. Been shopping for two weeks everyone out of stock. Also the great discount and out salesman was awesome! Ashley also have much better selections in style compared to other furniture stores.
Found my sons bedroom set. ❤❤
Dec 2021- update-on the day of purchase, Fernando told me that because of world events my furniture would not arrive until January. Before I agreed to the purchase I stated that was okay except for the tv stand. I stated I need it sooner. He told me 2 weeks for that to be delivered. I found out yesterday all deliveries would be 3- 4 MONTHS and that he knew that at the time.I sent him a message and received no reply. I’ll be visiting Ashley tomorrow and canceling my purchase. I’ll go to Star furniture, not because of the delivery date but because of the misleading. Nov 2021- I visited online and found a couple of pieces. I like to see what I’m buying in person- I’m old school. I went in hoping they had the pieces. Fernando greeted me at the door. The store is clean, organized, and easily navigated. Fernando is professional, courteous, and exceptionally helpful. My purchases were better than reasonable. I left with my purchases on order to be delivered in a timely manner. I am very satisfied with the entire experience. This Ashley Home Store (Webster, Texas) has earned my respect and my future furniture business.
I was told originally that I would have my furniture delivered to my house within 3-4 weeks when I purchased the furniture. Now I’m being told that it will not be delivered for approximately 17-19 weeks! They should have told me this in the beginning before purchasing anything. A tough lesson learned for me and a warning to consumers buying furniture from here. Be prepared to wait until late next year for any furniture…
This was my first time shopping with Ashley furniture, and I actually went into look at the item I seen online and end up buying it of course, the sale person was great he took his time and give me all me options… Great job Jerson!
Jacob was an awesome salesman, I had a great experience and purchase went smooth. Thank you so very much!!! I'm a happy customer!!😁
I had a most delightful experience with Ian! He was very professional and thoughtful! I can appreciate that kind of service and will be back! Thank you again Ian at the Webster location!
Nice place to get furniture . The salesman was very friendly and understanding with my dad. So glad I went to this store to find a recliner for my dad. 👍⭐
Hassan was very helpful without being obtrusive to the shopping experience.
What a great experience! My salesperson, Matt, was great! He let me browse but checked in and made the whole experience enjoyable. I got some great furniture and a great bed- Matt was very knowledgeable about the many types available and was just a pleasure to work with. I will definitely be back when I need additional pieces!
My closing date for new home was a little over a 2 month out and I went in to pick out new furniture to go with it. I was told it would take about 4 weeks to receive furniture. That was no problem for us… now it’s been over 12 weeks and they still can’t tell me when ANYTHING will come in… so now I’m stuck in a new home with just a few pieces of furniture. DO NOT ORDER FROM HERE!! They Lie to everything i went to Cancel everything but they say they're going to give me my money back until 45 weeks
Bought my granddaughter a bed. Was greeted as soon as we walked in. Made the purchase within 20 mins. The sales lady answered every question we had. Lol! I will never buy furniture anywhere else. My while house is filled with Ashley Furniture and I have never had a problem! Highly recommend
Greeted at the door by Jarvis, very friendly and extremely professional. Asked if we required any assistance, pointed us in the right direction, but did not hover over us. Answered any and all questions we had, and found us the best prices for what we needed. Made everything as simple as possible.
I am very pleased with the service I received at the Ashley Store (Baybrook). Janie greeted me as soon as I walked in the store. I liked the way she and her manager made sure the price that was presented on the item was the amount I paid. Very pleased with my in-store purchase. I will return for more shopping.
Our salesperson Eric was great. We came on a sale and received 25% off. We purchased our dining table and chairs. As well as our bedroom suite. Thanks for the help and savings!
Amazing staff! Very helpful and answered any and all questions I had. Definitely recommend this location.
I will never do business with Ashley Furniture again by
Nice furniture and good prices.
Matt was Excellent. The day before I went to the Pearland location and Tolisha Harris said she would text me my total price. 24 hours later NOTHING. Within minutes Matt gave the total with everything includeded. Matt was patient, understanding of my needs and gave me the total with everything included with-in minutes. e
This is my first time shopping for furniture at Ashley's. I walked in with family and was greeted with a warm welcoming. We went looking for a sofa table but later buying a kitchen table set. The salesman NASA was so great and kind with mannerism. I really appreciate his expertise in sharing and expressing his opinion about the furniture. I'm looking forward to continue shopping at Ashley's. Great store and love to atmosphere. They even have a play area for kids. How wonderful.
I had a great experience at Ashley Furniture….the sales associate was great….I have bought for there before and it won’t be my last time.
The sales representative was very helpful. They had nice pieces for a great deal. We got one for 50% off, because they matched the price that we saw on their website.
Greeted at the door and browsed living room furniture awhile, no sales pressure. Ali went out of his way to find the coffee table and end tables we wanted. He moved different ones to see what matched the couch and love seat we chose. Met the store manager Robert as we were wrapping up the transaction. Nice people and had a fun visit. Delivery may be awhile due to global shipping delays, but we got a deal we are happy with.
I had the most amazing time with Jasmine! I will be back to shop with her for sure! She is such an inspiration on design, colors, shapes & size. I can't wait to come back to Ashley to shop! I haven't gotten my items yet but I know they are beautiful!
Liked it all
Walked in told sale Pearson what I wanted was escourted to the item agreed on price! Wanted only a few minutes and completed the sale and Filiberto date was set for next week! Very satisfied!
How do I get in contact while trying to buy something if you never answer the phone?
Great customer service,Eddie our sales rep was very helpful. We really enjoyed our visit.
Excellent customer service & friendly staff who is there to really help you find what you need. What more could you ask for? Thank you for the great experience.
I would like to express the wonderful experience I had working with Brandon Smith while shopping for a dining table and chairs at Ashley Homestore in Webster. Brandon was very friendly, professional and easy to talk with. His smile and welcomed sense of humor made my shopping experience much more pleasant! He is definitely an asset to your company! Thank you.
Great place to buy new furniture but get damaged furniture. Then you get lied to by customer service for months on end (over 6 months of we will have replacement furniture next week).
If possible I would give 0 stars. The worst company I’ve ever bought anything from. I bought a piece of furniture on May 30, 2021 and now it is Oct 09, 2021 and still never received it and when I contact them for customer service and they give me a date on when I will receive it but it’s all lies. I’ve contacted multiple times and they keep lying to us. I’ve spent hours on hold on the phone for just lies after lies. The other furniture that I actually received was damaged and very dirty. I need a manager to give me my furniture ASAP.
The overall experience was great, and Brandon was extremely helpful, patient, and knowledgeable. He worked with us and got us exactly what we needed.
Prices can be better. My bed and dresser was delivered and stood up great team. Still waiting on my sofa sleeper🙄😔
Mr. Al Asghar was an excellent Salesman! He helped my wife and I through the process of buying our sofas. Ashley Home Store has a vast variety of furniture to choose from and has great salesmen in helping out, even the Store Manager came by and introduced himself. Great job by all!
Fernando was an awesome sales rep., very attentive and also extremely patient with us! We came to Ashley three different times within a week. Ashley Furniture worked with us considering we had previously found a sofa model like theirs at a more economical price. We’ll sure come back again.
Ali Asghar was our sales associate that helped us. He went above and beyond our expectations. He greeted us at the front door and stayed with us through our whole shopping spree. He answered any and all question we had. I will be purchasing from him again in the future. Debra C.
Shopping at Ashley HomeStore was a great experience. Everyone there was welcoming and willing to help. Ali in particular was extremely helpful. He was professional, knowledgeable, and friendly. He made finding and purchasing our couch a quick and easy process. I will definitely go back to Ashley HomeStore in the future.
Ali and Brandon were amazing. They worked so hard to make sure that I found the perfect furniture for my home. So important! I almost bought down the street. So VERY GLAD I checked them out! Great folks!!
Purchased furniture from Webster location, salesman, Jarvisz Jarviz stated that latest delivery date would be five weeks, it's been eight weeks now and still waiting. We contacted store location because warehouse stated most of our order had arrived, and that we could expect deliveryin the next couple of days We received call after leaving numerous messages and was told by Jarviz the earliest delivery date would be December 28th...I would not recommend purchases from this location if you need furniture anytime soon.
My closing date for new home was a little over a month out (new built home) and I went in to pick out new furniture to go with it. I was told it would take about 4-6 weeks to receive furniture. That was no problem for us… now it’s been over 12 weeks and they still can’t tell me when ANYTHING will come in… so now I’m stuck in a new home with just a few pieces of furniture. DO NOT ORDER FROM HERE!! You have been warned!! Update: after 16 weeks I ended up canceling order, went to gallery furniture and got new furniture 5 hours later. I paid a little more but better than having no furniture.
Ian was very helpful and patient. He answered all of our questions and more.
Ashley es a mi parecer una de las mejor opciónes para buscar muebles de buena calidad, buen precio y que realmente te guste. Los vendedores son muy amables y te ofrecen toda la ayuda para encontrar la mejor opción.
Brandon provided us with excellent service and was extremely knowledgeable on all products that we had questions on. Brandon was also very efficient in providing us details on our purchases and the delivery expectations. We will return to work with him again soon. In fact I can't wait to make my next purchase because Brandon made us feel as if we weren't wasting our money but investing in our selves and our family comfort. Thank you again for your service. Roy Dabney & family
Very informative. Easy to work with
We had a great time and selected nice items for home. Sales person worked with us to help us get what we need it.
Robbie was great at helping and found us the table that I wanted.
Jasmine Miller and Eddie White surpassed excellence with purchase and customer service.
Went here with my family to look at beds, and Michael Estrada helped us pick something out in a timely manner and got us a great deal. Cannot recommend him enough and Ashley HomeStore. Quick, painless and very friendly.
Worst store ever that's all I have to say, please don't waist your time.
Great customer service by Rose !
Jacob the sleep specialist was. Wry knowledgeable about all the mattresses they carry and very patient with me as I had tried 7 different beds. My husband went back and purchased the mattress with no hassle. Delivery much quicker than we expected! Extremely pleased with the customer service. Thank you
Jacob was helpful and made the process as easy as it could be.
My husband and I just moved to Houston and went shopping for new furniture. The team at Ashley...Jay Broussard and Jacob aka Dr. Sleep demonstrated first class customer service. Very professional knowledgeable and courteous. It was a delight working with them after a very long drive.
After paying for a warranty on a sectional that some of the electronics went out and is no longer available they gave me a store credit to use. We went in and picked the replacement items and they confirmed our credit however they did not apply to my credit they charged to my finance account. Now I am told by customer service I have to get it fixed at store level but no one will answer or return my calls after several tries. Horrible customer service. If the warranty department had not told me I would have not known until I received the finance bill and by then my credit would have expired. Makes you wonder if that was intentional or not.
We had a great experience here at this store we purchased a bed and bedroom set! Robert and Jacob helped us tremendously and were very nice! We even left, checked another store and came back and they remembered us and treated us kindly! We will be coming back to purchase more furniture from you guys!
Horrible customer service when you have defective product delivered. They don’t answer the phone at the store and the after sales customer service on the phone will hang up on you when you ask for them to replace the defective product. 5 days and still no response from them.
Great experience with Michael and his manager in Webster. I went in not intending to buy and came out with a great set!
The service at Ashley Furniture is outstanding! They always find what I need and have great prices!
I’ve never been inside the store before today 8/20/2021 and I absolutely loved it. I was able to buy my whole living room set. Ian made it so easy, quick and he was super friendly, my husband and kids loved it, we joked around and kids got to play in the play set they have In the store. I will be definitely coming back in no time. Now to wait for the delivery. So exciting. 5+ Stars because I’m most likely to come back and I am most likely to refer people.
Great weekend looking for a Sectional for our new place. Searched 4 different furniture stores but Ashley beat them all. Jarvis was especially helpful. He let us browse on our own without hovering and when we were ready had all the info ready for us in minutes. We wanted to look at all our options so we did not purchase that day. Who we saw that no other store could match the deal (even online searches at Wayfair and Overstock) we returned to Ashley. Met Jarvis and had the deal done in minutes. Thanks
Great experience with helpful salesman. No pressure.
Great attentive salesperson
Relocating to Texas and needed new furniture. Ashley Furniture was my first and only stop. Jarviz was helpful, knowledgeable and not pushy. When I need to purchase the remaining items, this store will be my first stop.
All they sell here are lies. My elder mother in law was promised she would receive her couch on July 9. It is now August 11th and now she won’t have them for another 4 to 6 weeks. All she asked was for honesty so she could shop elsewhere. She and her husband are over 75 and have been sitting in lawn chairs for a month. Now no one will return her calls. BEWARE THEY WILL NOT TELL YOU THE TRUTH ABOUT DELIVERY DATES!!!!
Ordered furniture on May 2nd and was told my items would be available for delivery in 2-3 weeks. The sales person (Rose) was great at selling and even gave me her number and said any questions or anything give her a call or text. Those 2-4 weeks turned into 4 months with constant calls and messages to Rose with no response at all whatsoever. So much for customer service. After many calls trying to get in contact with a supervisors with promises of getting a call back, that never happened. After 4 months I receive an email saying my all items are ready to ship so I scheduled and received the shipment today. Was missing the mattress. I would have not scheduled knowing not everything was to be delivered. Why was I sent an itemized list saying everything was at the warehouse ready to be delivered and then when they arrived they told me the mattress was at the warehouse but they had to leave for the day and that it would be delivered on another truck that same day. Ok that’s reasonable. I call to see what the time frame is for the mattress and am told it won’t be available for a other week. I took my bed out of the room thinking I would receive my whole bedroom set but now am left without anything to sleep on for another week, or who knows how long because everything always gets pushed back with Ashley furniture. From the begging Ashley furniture practiced deceitful tactics to get a sale and then the headache started. Now the headaches continues. If you are reading this considering Ashley furniture I would most certainly advise to go somewhere else.
I can’t give zero to this place but they don’t even deserve a one. The personal lacks training at every level. At the time of my purchase my husband and I were very understanding of a new hired that didn’t even know how to complete a purchase order. I had very specific needs regarding time of delivery dependent on my job. They never listened and didn’t provide factual information regarding what they had in stock or issues with the manufacture. They failed to communicate regarding delays in my purchase. They provided one estimate for an initial delivery only to fail and then told me that hopefully I will get my furniture 4 days. HOPEFULLY. I reached them by text hoping for an actual answer or to be able to cancel my order. They failed again. I drove to the store and I was told by the manager that every furniture store is suffering delays without acknowledging the poor communication or their internal issue with the manufacturer. This was my first and last experience with Ashley. The delays would not be an issue if I wasn’t lie to begin with. After 3 weeks of waiting, telling me this is a common issue among furniture store was lack of professionalism.
The shopping experience was great, but have yet to receive furniture that was purchased on May 18th. Every time I call to get a projected delivery date, I get a date further in the future. If you want a good shopping experience and no furniture this is your place. If you need actual furniture you should try elsewhere.
Both sales People were extremely polite and very knowledgeable. They assisted me and made suggestions that were very helpful I would highly recommend the Webster Ashley home store for the super service.
Ashley Furniture is were I have bought all my furniture! Living room, dining room, and bedroom. They have been great, until recently. Bought a sectional back in April. We new before purchasing it would be a six week wait. We were told we would receive a call every week with and update-Didnt happen. Once all or our pieces were in stock we were giving a delivery date (Saturday August 7th) we gave away all our living room furniture to those in need o ly to find out the have us THE WRONG DATE! It won't be delivered until the 14th! So a week with no living room Furniture a baby shower to host this Sunday- the 8th at our house with no living room furniture..this has been the worst experience EVER!
Bought furniture. It was supposed to be in my home 3 months later. Okay, fine, but I didn't get it to my home till 6 months later after the 3 month original delivery date. It was on back order. The only thing I appreciated was I moved and they didn't charge me more to deliver to the new location.
Great place to buy furniture.
I had a great experience my salesperson Janie was awesome. Showed us a few selections of livingroom sets never thought I would be buying a sectional but she showed us a beautiful one that we couldn't say no thank so much.
The buying experience was great But the wait time was 2 and half months. We got 3 pieces after a month then the last 2 pieces came in several weeks later, not good. The delivery company is horrible and they don’t care about the doing a quality job. They were in such a hurry to drop off the furniture, they carelessly did Not connect the sectional correctly. Ashley Furniture needs to get a better contractor delivery service. I am not pleased, Future Buyers Beware.
Very good experience after 3hrs trying to decide on a living room set. The salesman was very patient and helpful. He was with us through the whole sale and trying to decide. At the end of the day everything went great and gave us the best price he could. Thanks Robert Hernandez for all the help, you did excellent…
Sabu our salesman was great. We left with more than what we planned for! Our delivery came on time & early with no problems. Definitely recommend & love our new furniture!
Excellent service and great prices.
Ian made the experience quick and easy, he was such a sweetheart!!. The store was clean and well laid out. Lots of options!
It has been almost 2 months and I am still waiting on Ashley to deliver my couch. I’ve been given various “delivery dates” however they always seem to get pushed back by weeks. Furthermore, we’ve been told that our couches are in the warehouse but the pieces are scattered around the warehouse. But a few days later they tell us that they are missing certain pieces. Which one is it?!? This has been a ridiculous experience. Never again will I purchase furniture from Ashley. I would much rather pay a little bit more for furniture rather than deal with Ashley’s Homestore. I would avoid it at all costs.
Very upset! After waiting two cancelled deliveries on their part I had a delivery scheduled today and waited all day and STILL no furniture. I was even proactive and called yesterday to make sure there were no interruptions now no ones answering the phones or nothing! I still wasn’t told when they will send it!? Next time I will go to Rooms to go their customer service is way better! I’m furious because the bed is for my children!
(Translated by Google) Sellama cisco the person who attended me all very well and he was very kind but I give him 4 stars because he did not want to give me a gift as an ornament or something like that but I recommend it 100 percent thanks a (Original) Sellama cisco la perzona que me atendio todo muy vien y el muy amable pero ledoy 4 estrellas porque no me quiso dar un regalito como un adorno o algo asi pero todo vien lo recomiendo a el 100 porciento gracias ✌👍
Great customer service....i think it took us longer to decide on what we wanted than getting all the paperwork done. Will definitely go back and continue shopping for our furniture there!!
I looked everywhere for an oversized dining table. I wanted to be able to seat 8 comfortably. To my surprise Ashley had the Hillcott Extension Table. Once I was sure of my selection, I called the store and tried to order the table over the phone. I was told repeatedly that a manager would call me. That never happened. I ended up driving to the store the following day. They told me they never take credit cards over the phone. What? Not sure what the run around was about. But I ordered the table and now will wait for it to come in.
I am very happy with my service from Sabu at the Baybrook store. I came in looking for a certain TV cabinet that came in two sizes. Thanks to Sabu I got the larger one for the lesser price that I found online. Great way to get me to come back for my couch! :)
Friendly and helpful. No pressure.
Will get my next couch from here everyone was helpful and answered all our many questions
Sabu was on point excellent service
My cousin and I went in the store to buy a mattress. The sale person Conny by nick name, was taking care of us. I tried several mattress before picking the one I wanted. We stated with the credit and the application. Conny told us that. If I wasn't satisfied with the mattress I had a 30 day return. But what she didn't tell me was it was written in the contract that I couldn't return it. She even assured me a couple of times that I could definitely return it. Also why would Conny not sale me a mattress cover if she had told me I would be able to return it. Never mention that to us. The first thing that went wrong was the delivery date and time. because Conny asked me several times if I wanted all my furniture delivered the same day. well the delivery day came. I didn't get a call from the store nor the the warehouse. That my mattress were still not in stock. I waited 2 2/1 weeks sleeping in my couch very uncomfortable. The time and date came up I was told between 4 and 7pm. but they arrived at 1:30pm. I was still at work. I had taken half day off. Well to my surprise I was driving fast enough to get home in order to receive my furniture. Got home and I was only getting the base to my bed, no recliner nor mattress. I first call customer service, as giving them a very hard time. Why wasn't I notified of this. That I would only get the base for my bed. The truck driver had no idea what was going on. They only had orders to deliver my base for the bed. After I called the store and got the manger on the phone I raised hell towards him. He told me the best he could do is refunding me the delivery fee. But never did. People Don't keep their words. Why because they already gotten paid by the credit system. I had tow wait for my recliner and mattress another week. I got everything I had ordered and tried the mattress for a week give it a good try before of thinking of having it exchanged. The mattress is too soft and I sink it and get lost in the mattress. To the extreme that my back is starting to hurt because of the softness. So I went to the store to talk to the manger about it and see if they could finally exchange it. but Eddie was nice but would not guaranteed the exchange. He told me he would do everything possible to see that it get taken care of. at this point I don't think he really did any about it. So there you have guys.... This store is not worth buy from and if you do make sure you get everything recorded! so upset about this. I am stuck with a mattress that I don't even like!
I bought a dinning set a month ago, and I still haven't received it. I should change my review from 3 stars to minus 2, cancel my order, and go shop elsewhere.
Nasa was a wonderful help and guide with our furniture buying experience. Ashley never disappoints when we have any furniture need.
The service was outstanding. We were greeted as soon as we entered the store and tended to us until we selected and bought the powered love seat recliner we wanted. The store layout was great and it was very clean. We will definitely come back for future furniture needs.
When I arrived at the store I was greeted by Jacob and he was so kind and very professional! Amazing customer service! I had a good experience buying my sofa!
Worst company I have ever dealt with. Not really the stores fault itself, but Ashely homestore has the worst customer service on the corporate level, plus they don't know how to distribute the items people purchase. Wife and I spent $4000 on a whole new bedroom set, maybe about 9 pieces total between two separate orders. This was back in April. They told us it was going to take about 4-6 weeks for everything to be in stock and delivered. We were okay with this because American furniture told us the same thing, maybe longer. Anyways, we waited. 6 weeks came and gone, no word. We called, and they pushed it out another month. Okay. A month came and went, no word. We called again. Pushed out another month. Waited again, still no word. We called again and again. They kept pushing this out. Well then they sent me a text about a week ago saying my orders were both complete and ready for delivery. I called them to make sure and the guy on the phone confirmed this. A few days later, I called again because no one told me a delivery date or time, which I kinda need to know because of work. Well they couldn't officialize anything. I forgot to mention they gave me a date of July 2nd for delivery and my wife took the day off for it and they pushed it out, giving her no reason to take off work. This company does not care about customers personal lives. They are in the business of selling furniture to make people happy, but they act more like they run a prison and Im an inmate. anyways, I called again for delivery options. they then told me that the accent bench that was with my order was actually pushed onto someone else's order to fill that one, and ours wasn't going to arrive until October. I then was told our lamps weren't available yet either. But they were just the other day? No one can keep a story straight or tell me definitive answers. We even spoke to a manager in corporate, who also didn't know what was going on. Again, poor customer service. So then my delivery is now coming tomorrow, but they said only 1 lamp is here now. They said there's a shortage. I usually don't write reviews, but this company does not deserve business. They might make nice furniture, but I don't agree with a company selling thousands of dollars of furniture everyday, when you don't receive your items for which you paid. $4000 is a big chunk of money, and average people like myself usually have to save money for awhile to acquire items like I just did. And in the end, treated like I'm making a big deal out of the fact that I'm out $4000 and no items to show for it. I understand there was "lumber shortages" and this and that, but.. I don't believe in someone selling these items over and over when there's no clear date in sight of actually acquiring them. Maybe they shouldn't sell any of the items until its in stock. If they would have told us it would take 4 months, that's a different story. But I was told 4-6 weeks. not months. So they said if I wanted, I could cancel the order. Well, if I cancel, then I'm back to where I started with no end in sight of ever getting furniture. That $4000 was going to pay for our vacation to Mexico, but instead we spent it with this company. If I could cancel the order and go back in time so I could go to Mexico when I had vacation time off, then maybe it would have been worth it. Anyways, again its not the individual stores fault, but.. someone needs to clean this company up. I have been given way too many excuses and no one knows what's going on. Ashley is good quality, but rooms to go and American furniture also have good items, and also have better deals most of the time. this is the last time I will do business with the company.
Harvin was very helpful and friendly! I will refer my family and friends.
Jarviz was great!
Great help finding metal king head and footboard set.
The agent lied about the delivery date when we purchase it ,probably just to get a commission. We were told they had our items in the warehouse and we will receive it the following week, but it was completely false and now we are told we will receive it in November, keep in mind we bought it in June. I will never ever ever buy anything from them. Bunch of liars and bad customer service.
Buyer beware! Bought four pieces of furniture less than 1 year ago. Took approximately 2 months to receive them via delivery. Looked nice and I was very pleased with the find. However, have had unresolved problems with two of the pieces of furniture for duration of owning them. Tried to overlook the issues but when the bed is literally falling apart after a year, I had enough and called the Customer Service number. On the phone for an hour with a gentleman who offered to make repairs and eventually offer exchange for same bed. I was not totally pleased with these options but agreed to the replacement....he then “couldn’t hear me” on the line and ended the call. I had sent him 2 emails with the requested photos of damaged bed/night stand during the call. After call was “dropped” I heard nothing and called back after 2 days. The request had been deleted along with the photos...”customer service” agent quickly became defensive and stated there couldn’t be a defect with the furniture if I’d had it for almost a year (it has not been a year-and should it fall apart in a year anyway I asked?)...and told me to claim on 5 year warranty. Asked to speak with manager and I mentioned having to screw pieces together from literally sitting on the bed...she immediately said ANY adjustments to the product, including putting a screw back, voided the warranty. No remorse from any of these parties, no admission of poor customer service practices, no admission of product quality (or lack there of) and total lack of respect and responsibility on this...Did I wait too long to call? Could have been sooner, yes, but I was so happy to have a bed after 2 months I tried to make it work. Never again. On that note I still have multiple pieces of furniture to purchase and NOT from Ashley! 3 weeks later update- it appears the owner responded here asking to make things right. Weeks of emails back and forth and nothing...I am starting to think they are trying to spite me as they literally email re-asking the same questions over and over...only to do nothing. Wow.
This Ashley Hoke Store is the best!!! They are so personable and accommodating. I certainly enjoyed the “Ashley Experience”. This location is my new go to furniture store! Thanks!
The extra help with my account was so much better than on phone or on internet
Very satisfied
Excellent! Smooth transaction at the price we wanted. Couldn’t ask for a better salesman. Thanks for allowing us to speak our minds and negotiate the price. Update------- Had an issue with my order. It's been 2 months and haven't heard from anyone including salesman to check status on problem. Buyer beware, you're only a dollar amount to them. When a problem happens they disappear!
The sales associate that helps me was very friendly and professional. She helped me price match an item, and worked with me to make sure that my order was correct. Very satisfied!
I had a great experience at Ashley Homestore! Cisco is excellent, he listened to my needs and helped me find exactly what I was looking for in my price range. The process was quick and easy, and he always had an answer for every question I had. No pressure to buy. Great quality. If I could give more than 5 stars, I would.
Fantastic customer service and super friendly staff! Lots of options and quality furniture. Definitely will be returning with future business.
Beware of constant lies! I purchased a kitchen table along with matching bar stool chairs for my new home in November 2020. I have been told repeatedly that the chairs are on back order and the date keeps getting pushed back. I’m now being told they don’t know when my order will be in. If an item is on back order to this extent, then why is it still showcased on your floor? I went to another Ashley Furniture location to see if they could help. When speaking with them I was told that my order had been canceled! They said that’s what happens when an order is past 6 months of purchasing! I have not been told this information from this location (Bay Area), which is where I purchased them from! I have not received a refund! I have not neglected my order for 6 months! I have called multiple times and been given the run around. After reading reviews from other customers at this location, It seems this is a common issue! And they don’t care because they have your money while your left with lies and no deliveries in your future! My kids should have a place to sit and enjoy their meals months ago. I have been patient and understanding that COVID has slowed things down. But this is beyond a COVID processing issue! This is lack of customer care & honesty!
Friendly, helpful employees. They also price match and offer discounts.
Sales person(Nasa) was very friendly and informative. They had a great sale. My Love Seat was delivered today. Very professional, friendly, and efficient! Love my new Love Seat!!!
I’ve been looking for a reclining couch for months now and finally found the one I wanted. They didn’t have any of the couches at the local stores I went to but the workers in the store were able to show me similar couches and similar materials. They were very helpful with all my questions.
Really happy with my purchase from Ashley’s. CJ was so helpful and explained everything. Can’t wait to get my new bed!!
The service is horrible and no one can seem to fix my problem on an existing account. I do not recommend this store. Promises were made by Eddie White a salesman and not fulfilled! I have been waiting for months for one matter. The managers never returned my calls either. if I’m. not mistaken their names are Robert and Summer. This store is the last place I would go to. I’ve never had problems with Ashley in the past until now.
Whether I'm purchasing a full room or one piece, the sales associates are always friendly, courteous and helpful. The quality never disappoints and I'm always pleased with the end result in my home.
Amazing customer service, efficient team! When I arrived at the store I was greeted by Ian, not only was he very professional and polite. He is well educated on everything they had to offer and well prepared. My whole experience overall was very quick and as simple as me picking out what I wanted. Honestly, one of the best purchasing experiences I have had in a very long time. I would highly recommend checking them out for yourself!
Hello, i went to Ashley's Furniture to buy a Bed , i did find 1 that was Soft and i open a credit line and mo Interest that's Really good ! Also i would recommend if your looking for Furniture to go to the Baybrook Mall Ashley's Furniture Store and ask for Rose Nguyen she was a Big help to getting me what I wanted. Thank you Mrs Rose for Helping me!! Have a Good Memorial Weekend!!
The worst customer service I've ever experienced. The wrong desk was delivered to my house. After two different customer service reps we got an exchange scheduled. When the delivery truck arrived two weeks later, they had the correct desk on the truck but wouldn't deliver it to me, because their paperwork was wrong on the desk they were picking up. I drove to the store and spoke to a manager, Robert, and told him I wanted a refund. They wouldn't give me a refund until they picked up the wrong desk they delivered initially. He told me he would call in 1-2 days to confirm pickup. Never called. We did get a text confirmation for a pickup for 5 days later, but apparently that order got lost in the system and there is no pickup scheduled. So incompetent. Will never shop as Ashley's again. Still don't have my refund.
Excellent service, listen carefully of your need understand and works with you at comfort and ease to make deal. Flexible and very friendly staff. Corteous and prepared to extend any help to srrve mr. Cisco a faboulous gem , asset at ashley in Webster store. Knowledgeable and generous. Practical and professional. Delivers what he promises. His associate garcia great guy. Both deserve company reputation.
I am removing my 5-star review! If I could, I would give this store 0-stars! They promised us everything and delivered nothing. The customer service is poor and the three salespeople we encounter proved untrustworthy. So sad because we had a great initial experience, but it has only gotten worse since. Buyer beware!
Great service. Very personal. Not pushy. Enjoyed my experience.
Very friendly and gives you good time to shop and explore with no pressure.
Eddie has the best customer service. Can't wait to get my furniture!
Beware!! Do not buy at any Ashley furniture store ever. If I could give a lower rating I would. We ordered furniture back in January and they told us what we wanted was in stock and delivery would be max 4 weeks. We were fine with it at first because we were in no rush to get them. Now it is just ridiculous. Every time we call to get an update, it is postponed further and further. Estimated date is now July!! They keep blaming it on covid but every other furniture store is still delivering on time. Or they straight up tell you what they have and when they have it. No bs to make a sale. We can’t even cancel our order and go anywhere else because they messed up our credit and we are dealing with identity theft because the sales man didn’t seem to care about his job and paid little attention to the spelling of the name or he never verified info was corrected before submitting info. Definitely not number 1 furniture store in America!
Purchased a mattress and box springs at the beginning of March and was told it would take a couple of weeks. 6 weeks later, still no answer as to when I will actually receive so I cancelled. Now 2 weeks later and still have not received refund nor can I get the store manager to return my calls. Used to really like Ashley but after this experience I can say we won’t be returning.
Beware! This company will tell you that when they are processing your application for credit that it will be one hit one your credit score when in reality it is six! Six!! The salesperson said that’s what they are instructed to say and the manager denied it and didn’t offer me anything except 5% off of my total purchase.
The sales people were really helpful and took care of my needs.
Great experience. Vanessa was very helpful.
My husband and I recently bought tempupedic mattresses from Ashley Home Store in Baybrook, and Rose was our sales person. She was very knowledgeable and had a great personality. She made our buying experience great, and we will definitely be shopping there again!
Had a phenomenal experience! Great service and deals 🧡
I purchased a very expensive sectional and was told there would be a 4 week delivery time. Cool, I can wait for that. 2 weeks later I get an update that it will be another 13 weeks before I will get my couch. This would now be a 15 week wait for a couch. I asked if I can cancel the order and get a refund. I was met with a 25% cancellation fee and told that delivery dates are only estimates. The employees trash talk other furniture stores in the area and straight up lie about delivery dates. Then they want to steal money to cancel an order that they can’t deliver within a timeframe they agreed upon. I will never use Ashley furniture again and I’ll never refer this company to anyone. This place is the absolute worst.
Very good place. Rose knows best
Cisco helped us find a great dinning table and chairs. No pressure from him to buy. Great experience we will definitely show there again.
I'm still stuck in a nightmare of getting my table and chairs. I was delivered damaged table and chairs. I don't recommend this place to anyone. When you call they put you on hold for an hour and never get back with you. PEOPLE WHO ANSWER ARE INCOMPETENT AND HAVE NO IDEA WHAT THEY ARE DOING. On top of that I ordered 8 chairs but was delivered 6 only out of which 4 are damaged. Horrible experience DON'T SHOP HERE AVOID AT ALL COSTS.
Beautiful furniture and very nice and helpful staff that DON'T follow you around the showroom. High quality furniture at competitive prices.
Helpful workers.
Great store, excellent variety of furniture, great customer service!
Pretty good for selection of furniture and sales people were helpful, only problem is you can't buy anything to be delivered for months. They need to get a backstock and not do Just In Time.
CJ the sales representative was very nice. kind and understanding. She helped my wife and I with our mattress and we're very appreciative.
I literally couldn't rate them lower, customer service was essentially zero shipping was delayed constantly or just didn't show up that day and then rescheduled today's that we had not taken off because we hadn't planned ahead for it as we hadn't been informed to. Literally any of the other hundred furniture stores in the area could most likely do a better job
Had great help looking for a split king adjustable bed base. We learned a lot from the sales person and he saved us a few bucks on the Tempur pedic. With the savings, we opt for the 10 year warranty. Been impressed with the unit, sleep much better just by changing the base, much less back pain
Gregory Selkirk was helpful, personal he was awesome he was there to assist us he was not overbearing! He was great and I know I will love my new furniture
Week 9 of waiting on our couches and tables to be delivered. No estimated delivery available. Breakfast table was delivered without proper hardware and most chairs need to be realigned week after receiving. Sales associate sold us original bedroom set that was already scheduled to be discontinued. Had to select different one. Worst customer service I've ever experienced. I'd give 0 if they let me.
(Translated by Google) The person who attended us was friendly, and reflected his experience when showing us the bedroom we were buying, always emphasizing the discounts and the quality of the product! (Original) La persona que nos atendió se mostró amable , y reflejó su experiencia al momento de mostrarnos la recámara que estábamos comprando , siempre recalcando los descuentos y la calidad del producto !
Excellent customer service and nice quality furniture
The customer service representative took time to ensure I had exactly what I needed. I changed my mind quite a few times, but Cisco was very patient. This is my first experience with Ashley Furniture. My recommendation is to go and ask for the “Cisco Experience”. It will be worth your time. I went back twice in one day!
Sabu is Great!!! He was definitely working to make us a deal! Robert the Manager was also working on us making a deal! They matched a competitors ad! Very Great Service!
Rose Nguyen did a great job. She helped us out with all our questions about the mattresses and furniture. It was a quick easy process. We look forward to sleeping in our new bed!
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Eddie white did an amazing job! My husband and I came in to buy a bed. We told Eddie what we wanted to spend. He respected that and to me thats gold! We will definitely be back! Eddie definitely has repeat customers here.
Cisco the sales manager and Jarvis the salesman were very professional. They especially, Cisco went over and beyond to get my niece the bedroom suit she wanted for her new apartment. I will definitely tell all my friends and family how helpful they were and what excellent customer service we.received!! Hands down the Webster Ashley Furniture has the best customer service in the Houston area!!
We had a great experience here. The sales staff was helpful in finding furniture that matched the color pattern we wanted and fit the size space we have.
It was GREAT Working with Jarviz Escobar. He made a stressful procedure easy. I was stressed over making my first home furniture purchase but it ended well. I so excited and can’t wait to receive my furniture. I know it will be beautiful and homey.
Good service
**UPDATE** What a disaster of an experience! If I could go back in time and prevent myself from walking into this store, I would. I understand that Covid has disrupted many things but the lack of communication as guaranteed by the service paperwork provided has not been followed at all. Not once have I been updated about my order (we are 8 weeks since order). However, finally I was told, not asked, that one piece of my order would be delivered today. Cool. Progress. WRONG. Do not be swindled by the white glove b.s. My sofa is sitting in a box in my foyer and have been told not one thing by ashley. Ive called corporate, customer service, a manager, my sales rep and not one person has been able to get someone out here to complete delivery. AVOID THIS STORE AND THIS BRAND. There are way too many alternative choices available! Terrific store with friendly staff. Usually, I really hate furniture shopping because it feels like such a pushy or rushed experience. At this store, the opposite is true. Staff gives you space but are ready with answers. Not super pushy. If youre looking for quality and an easy experience without completely destroying your finances, youd be hard pressed to find better than what is here.
We couldn’t ask for a better experience. Eddie was so helpful and knowledgeable. He was patient when we weren’t ready to buy right away. We came back and bought more than we were looking for 😀 We drove out to this store for their exceptional customer service.
Thank you Cisco for being helpful . Great customer service. Showed us the most comfortable sectional and beautiful round table. Recommend 10/10!!!!! Ashley Home store in Webster. Can’t wait for the furniture to come in!
Loved how helpful and great the employee's were. Always striving to help you with the best possible financing for your purchases. Furniture quality is superb. Can't wait for our furniture to arrive.
First off, all of the sales representatives are so nice and very helpful. Once in particular helped me a lot and his is Dion. I would definitely suggest having him as your representative. The paper work did have a few errors but Dion fixed every issue and more. I am lucky to have come across ashley furniture and super excited for my shipment. Update: The process of actually getting the product was more than a hassle and took almost a year. I don’t see myself buying from this company although the product is fabulous.
Great service, Sabu was very helpful & attentive!👌🏼 Keep up the good work! 👍🏼
Everything was great! Cindy was excellent. She LISTENED to what I wanted, did NOT waste my time, took me to the section where I could select from a few options, she exceeded my expectations!
I had a great experience coming to Ashley Furniture Baybrook! My partner and I were well taken care of. The sales assistant Saby made himself available for us to ask any questions throughout our entire experience. He went above and beyond to satisfy our needs and was also able to inform us about their greatest deals. Saby was extremely helpful and efficient. The store cleanliness was pleasing. I will definitely come back to shop here.
Great service! Connie was very knowledgeable and informative on the purchase we made. She made it an enjoyable experience to shop at Ashley furniture. We didn’t feel any salesperson pressure from her which was a plus. If you need to buy furniture go see Connie G. @ Ashley furniture.
Everyone was very friendly. Store was clean and well organized. Eddie was patient, knowledgeable and detailed.
We had a pleasant experience while purchasing our furniture today. Our Sales Associate Jarviz was very helpful! Update: They will sell you items and give you an estimated delivery date that changes every time you call. Don’t expect to get your stuff in a timely manner regardless of what the salesperson tells you.
This is the second furniture purchase Cindy has helped us with.
Great customer service!
Pretty disappointed overall. Salesman basically told us what we wanted to hear to get along with us, then refused to sell us the table we were buying without a warranty saying his manager would be mad. Eventually we got him to agree to only warranty the chairs and not the table itself. Then he refused to sell the table outright making me finance it. After that the delivery truck was like two hours late after the three hour window we were given. After a month the $1300 table we bought has trim around the edge pealing off and we do not use it heavily. Also their system for making payments is difficult to use and I’m not bad with computers. I don’t like leaving bad reviews but nothing about the experience was even average. It was just bad all around.
Place was drab and I didn't see anything that was appealing. The commercials are great, but nothing in the store stood out.
Ordered a couch back in November and still have yet to receive the rest of it. Nobody provides you any updates on when you will receive your furniture, they’d just rather make you wait for something you paid for months ago. Save your time and money and go elsewhere
I previously brought furniture with the extended warranty here but could not use warranty because every time I called with a problem I was told it was not covered under the warranty. So I waited 5 years so I could used the "No use no lose" I went to the store on 1/28/21 to look at sofas. I found 1 I liked and was initially told it was available for delivery on 2/1, great!!! But then I said I wasn't paying for sofa I was going to use the "no use no lose" suddenly sofa was not available for 2/1 anymore and they would have to verify that I never used credit. I was told someone would email or call. Did not hear from anyone for almost a week so I called to follow up on 2/2 and was told someone would call me back. I was then told credit was verified but I needed to come in to pay the difference because unable to pay over phone. So I went in on 2/4 to pay and was told estimate time of delivery was 6-8 weeks, hopefully sooner. Called today to follow up and was told item on back order with new estimated delivery of 5/18. The sofa I wanted was brand new item to the store, both sales associates said so and plus it was so new it didn't even have an item tag with pricing on it yet. I found it interesting that this sofa is back ordered still. Very disappointed and will not be returning. I'm just waiting because I'm not wasting my money that I paid for useless warranty. Update 3/30 Received response from seller. Going to email as requested and see if a sooner delivery date can happen or some other resolution. I'll keep you posted.
Y’all never answer the phone. I have called a lot. My new loveseat already has a piece that fell off. Also we were told that we would get almost $900 in gift cards and we havent received them. I’ve call corporate that sent me to synchrony and nobody could help me.
Purchased two party time recliners in black and received the next week. Very pleased with the look and functionality!!!😁
Great service! Nasa and Jacob Wolfe were so nice and professional. Answered all my questions.
I went to Ashley HomeStore to look for a sofa and a man approach me and his name is Nasa he was so polite and professional. I needed help to purchase a sofa that I want it and this man made it happen for me. I was so glad that there was somebody like Nasa to help me get the right sofa that I want it. Thank You NASA
Everything was great Lorna was excellent she exceed our expectations, We went to look as we had been in another Ashley’s location so we weren’t ready to buy but Lorna was wonderful so we bought our new couches and dining room table. She is an excellent honest sales associate great asset to your team. Will definitely recommend and come back to see her
This is the first time I've shopped at Ashley Home Store. And I'm glad I did Ms Rose is a good sales person. She asked what we were looking for and she told us her name and said "if you have any questions just let me know",And she gave us time to look around at everything. And she helped us get a good price. Than you Ms. Rose.
Fast and easy! Love the dining table I had bought! And the gentlemen that helped me was wonderful and fast!
Cisco gave us the Best experience at the store. It was our first time there ❤️❤️
I was able to obtain what I was looking for and ended up on some awesome deals! First furniture purchase went wonderfully!
I had an experience with Cisco, and David that was professional and enjoyable. I recommend either salesman, but David went out of his way to help me when Cisco was out to lunch, without taking part of Cisco’s commission. I was very impressed.
I went in and Cisco was Great. He was very helpful and was willing to do everything he could to make sure you got what you wanted with the best deal.
NASA was a big help! I will definitely be back in the near future to purchase a new bed set & dining room set.
Cindy was very helpful and nice. I will send all my friends that need furniture to go speak to Cindy and get their furniture.
My husband and I went to the Bayarea store and our sales man was Jacob and he was such a patient and help full guy, we can wait to get our new furniture!
Helped us Find what we needed relatively quick and good information.
If you’re expecting a smooth delivery then expect to wait a long time! The salesman was very nice. We didn’t see a dining room set on display but found one online that we liked. I was hesitant on buying it since I couldn’t see it in person but the manager told me that they don’t like people knowing but when it’s time for the delivery you can still get your money back as long as you don’t sign during delivery. So my plan was have them deliver, set everything up and if I didn’t like it then I was going to tell the guys that I wasn’t signing anything and to take it back. Well fast forward 2 months and we still don’t have a table!! The first time they tried delivering the “set” they only brought the chairs and wanted me to sign, I said no. The 2nd time they kept telling me I had an appointment for a date and time that I couldn’t take off work. The 3rd time the table was missing pieces. The 4th time they never came nor called. We finally had to go back to the store and get a full refund. We shouldn’t have to beg for furniture!!
Webster, TX location was awesome to deal with!!! The staff was great in resolving some issues I had with another location.
Great store! Went in looking for a new couch. We were greeted by Eddie and he quickly figured out the type we were looking for. Within 30 minutes, we had the perfect couch! Never felt pressured.. got a great discount and it's being delivered in just a few days! I'm SOLD! I'll definitely be going back when I'm ready for my next furniture purchase!
I give Ashley Home store 5 ⭐ Connie she was very informed with knowledge with my order Also in giving me hope about my Credit Score. I am a Happy Customer 🌞
Update: April 18: still no word from anyone at Ashley Home store on what happened or when we will get the second piece to the couch. Update: April 17, 2021: delivery guys show up today with only one piece when both pieces were supposed to be delivered today. They told me the second piece was on back order. That was not told to me at any point during the scheduling of the delivery. I was specifically told both pieces were coming today. It’s now unknown when I will get the second piece. Called the store and they are “checking into it”. I will never do business with Ashley Home store again. If I didn’t need the furniture now I would have declined the piece delivered today. Update April 12, 2021-B: so no sooner than I got word it can't be delivered this week, I got a text saying to choose a delivery day this week. I really wish corporate could get on the same page. I've scheduled the delivery for this week. I hope it works out. Thanks to the employee for helping with all this. The employee has been the only nice thing about this transaction so far. Update April 12, 2021-A: We went into the store and found out that the original employees (including one manager) mis-informed us on the process. We worked it out with the current employees to buy the couch. We purchased it that day (March 14) and their corporate system stated it would be ready for delivery on April 6, 2021. I called on April 4 to verify delivery time. They said unfortunately it would be a week more before delivery and to call back on Monday April 12. I just got off the phone with them and am now being told its going to be another week before I can find out an actual delivery date. There was already a COVID delay in delivery built into the system for giving me the original April 6 delivery date. You can't keep using that excuse. Corporate needs to get off their behinds and figure out how to meet delivery schedules or tell the truth about how long it actually will be for delivery. Let me be clear, the employee I worked with was great, but I could tell he was disappointed in the response from Corporate stating it was going to be another week and him having to keep towing the line of "its COVID's fault". I'm tired of being jerked around by this company. If I don't get my coach (both pieces) within the next two weeks, I will have to consider just cancelling the order and going elsewhere for actual service for our needs. There are other stores locally that are actually making their delivery dates they tell people. to answer the response from the owner: I already emailed you guys once and never got a response so that was no help at all from the March 4 entry. March 4, 2021: Back in November we put a couch on layaway because the store employees stated it would take a few months to get it due to COVID. They said it would be no later than March 10, 2021 for delivery and there was highly likely it would be earlier than that. I called each month to check the status and each time they confirmed again, no later than March 10. All seemed like it was going well. I called 3 days ago to pay the couch off and schedule delivery. It was at that time they said it would be delayed until April 17. I was shocked since just a couple days before they said it was on schedule. No one, not I even corporate could help me or tell me why it was delayed further after getting confirmation it was on schedule a few days earlier. I’ve left multiple messages now and no one is returning phone calls about it or even trying to help. I even emailed the support email and they haven’t even responded yet. if I would have known it was going to get delayed further I would have gone elsewhere to purchase a couch. I also feel like I have been lied to by this company, multiple times now. It should not take 4+ months to get a couch from a national furniture store. Seems like a lot of others are having issues as well based on some of these reviews. I’m contemplating cancelling this order. If I don’t get a response soon I’m going to go to the store and cancel it in person.
Went to the homestore in Webster and I couldn't be happier with my purchase. Cisco was very helpful in getting me the best deal for my money .
They have very good quality furniture every piece of furniture in my home I purchased from Ashley's
Did not like the salesman David Too munch pressure. Me and wife snuck out the door to get out of the place
In and out with in 30 minutes! Amazing customer service and David was a great help. Already knew what I was looking for and David helped me decide on the purchase and made everything easy and pleasant.
Cisco did such an amazing job on helping us. He took care of us on finding a price that works best with our budget for my wife and I. Also very detailed with explaining everything we should know about financing the couch we wanted. Definitely will come back in the future & recommend this place to many others who are looking to buy/finance furniture for their homes. Thank you again!
If you want to order furniture and have it cancel twice no Apology not call this the place. Two delivery dates no furniture . I ordered the furniture in February it is now August no furniture. Had to do a update of my experience with Ashley Furniture nothing against the salesman but this has been a experience from hell. First I ordered my furniture back in February I was told that it was gonna take 5 to 6 six weeks. I was OK with it because I was in moving at the end of March so that would have brought me right at my moving date so my delivery date was supposed to be April 5th my furniture was supposed to be in stock. April came around no furniture called I wasn’t told that I should have it by May it should be in stock I’m like OK I’ll wait May is here now and they told me June I’m like OK I’ll wait call today to check on my status just to see if I have moved up no my date is September so you telling me from February to MayYou cannot provide me with any furniture that I now have to wait till September and also I spoke to someone and she’s told me that she saying that they canceled my furniture back on May 17 and re-ordered it the same day so this is the reason why I may have to wait till September why would you cancel my order without speaking to me and re-order it and don’t tell me that you’re really ordering it. I WENT ROOMS TO GO TODAY AND I’LL RECEIVE THE FURNITURE NEXT WEEK
Awesome experience today. Cindy was so helpful in sizing the right living room furniture for my needs. I definitely recommend Ashley HomeStore!
We bought bought a buffet/server with the help of David our salesperson. It was very quick and easy. David was extremely helpful and professional.
We ordered our son’s bedroom furniture October 2, still haven’t received the complete order and it’s been over 4 months! Complete lack of communication on order status and delivery. I’ve taken off work to wait for deliveries that never show, we’ve gone in the store numerous times. I will NEVER buy from them again.
David made our shopping experience a breeze. Love this place!
Absolutely wonderful, Mr. Hasan was so helpful and thorough with the purchasing process and very open with all of the options! Will definitely come back for future purchases! I am unfortunately editing my 5 star review to a 2 star. I was told the bedroom set I purchased (on Feb 18th) was in stock and honestly I didn't need it delivered until April 1st. There was no communication until I called on March 30th to verify delivery time and they said it wouldn't be available until April 14th. Disappointing considering it was purchased 6 weeks before and they claimed it was in stock. Furniture was delivered on April 17th and the dresser from the set was missing. The quality was wonderful, but I'm not too sure about future purchases at this point.
Good experience. Helpful. No pressure.
Josh the salesman and his supervisor were a great help and worked with us to meet our needs for our new sectional thanks guys!
Update: i was still very upset with this company and how much they lie to you but i do have to say i am glad i finally got all of my furniture. also, got a tiny discount from our order. that's all i have to say.
Nice furniture store just a little over priced and I didn’t like the way I was treated by the employee that helped me, made some verbal remarks that were rude. I purchased something and went to cancel the next day since I found something I loved so much better at another furniture store right by this one. But got all my money back which was great.
Got some great furniture for an even better price. The team at Ashley furniture ( Connie and Cindy) went the extra mile to get us the best price and even stayed after closing time to finalize the deal.
Great experience. In and out in less than an hour. Thank Eddie for making it quick and easy.
The team here is very helpful. They made the time here educational. I would like to thank Cindy and Jarviz for her help finding my new bed set .If you looking for new furniture, I would recommend to come here and ask for Cindy or Jarviz
The sales representative was real patient, I kept on changing my mind and she didn’t mind checking the price on furniture for me. Now let’s hope it comes in time!
We were shown and explain the difference and how to operate our new furniture. Great team.
Selection is much better that most stores. Staff was easy going, no pressure.
I got a great deal. My sales rep was very patient with me and explained all the benefits of not only buying high quality furniture at Ashley's compared to a warehouse but also the financing plan and protection package and how I would benefit in the long run. He went the extra mile by showing me the value of the Tempurpedic mattress, eventhough I didn't plan to buy one. I will return to Ashley's next time I need to buy furniture or a mattress. He was very helpful, thoughtful and pleasant.
The salesmen made it so easy how he put the parts together to make a 7 piece section that blew us away Had to go to Ashley one more time this guy Eddie WHITE is something else he makes you want to buy it that's a sales man everyone's needs.
I purchased a sofa and love seat about 2 years ago and purchased the additional 5 year protection plan. I haven't had any reason to use the protection plan until a few days ago when I noticed my couches were growing mold due to the recent damp weather we have had in my area. When I purchased the sofas, I was assured by the sales person that the 5 year warranty "Covered Everything". I was happy to purchase the plan because you never know what will happen to your furniture after making such a big investment! I called the protection plan company and was told right off the bat that the plan doesn't cover mold. I couldn't believe that they wouldn't cover mold since the plan was supposed to cover " Everything". After being told that there was nothing they could do with my plan, I asked them If I could receive a refund for my protection plan since I was misled into buying the plan in the first place. The protection plan company said to take pictures of the couches to the Ashley store that I made my purchase from and talk to a manager about a refund. I did just that only to have a rude customer service team member to tell me that " All the sales people in the back say the plan covers everything, but as we all know, no plan covers EVERYTHING" and that I can't get a refund because it has already been 2 years since the purchase. But went on to tell me that if I wait 5 years without a claim, I could get store credit for the amount I paid for the warranty- which means Ashley's gets MORE of my money in the long run! I am really disappointed that a company would lie about plan coverage just to make a sale! All I want is my refund for the protection plan! If you do purchase your furniture from Ashley's, make sure you receive the protection plan pamphlet and ask a lot of questions. I will not be doing business with this company in the future nor will I recommend Ashley's Furniture to anyone!
Thanks Eddie White for the great customer service!
We were able to find the perfect living room set that both my husband and I could agree on and never felt any pressure from our outstanding sales person Cisco. He answered all our questions and let us look around at our leisure.
I had a wonderful experience with Lorane at the Ashley Furniture store in Webster. She was so kind and helped us with different rooms in our house!
Overall a good experience despite being handed off to 4 different associates because of breaks. I’m not a fan of the hovering associate....I’ll look and if I have questions, I’ll find you and ask. Our 1st associate was always about 15 feet away following us in the store. We ultimately ended up buying something that will arrive in 5-7 weeks. We were initially told that everything was 20% off any purchase over $800. But then I’m at the end they said oh it’s $1400 min purchase but we will give you the 20% off IF you purchase the warranty (which was basically the same price). Honestly, I just don’t like buying furniture, mattresses or cars....they all leave me with the same feeling.
Lorna was amazingly helpful! I went in looking for a headboard and formal dining. She was very knowledgeable and so friendly. The prices were great and the quality was exactly what I was looking for.
It was good experience. I will finish shopping at Ashley tomorrow!😁
Eddie was very helpful. It was especially nice how respectful he was in allowing us to peruse the store on our own and checking in every so often. He even helped us figure out what was practical for us rather than trying to up sell us.
Not happy at all about the availability of the furniture at Ashley Homestore! We purchased our furniture a month before we were to move into our new house. This should have been plenty of time for the warehouse to have our items. Fast forward to move in time and we have items on back order! We did receive our breakfast table, but without the chairs. Our sofa and ottoman are also on back order. This is very disappointing! This actually happened a few years back, but we wanted to give them another chance, but not again! This is why Customers go to Mattress Mack! He has all furniture available to be delivered same day! Very disappointed!
Edit:!!!!! Since I wrote this review I have had nothing but issues!! You can never get a hold of anyone you have to keep calling and calling no one ever picks up at the store or customer service number. I was told my couch would be delivered Dec 19th I order it Nov 28 since then the date keeps being pushed back! Had they been honest and up front that this wasn't a for sure date I would have went elsewhere. They are now they told me not tell January or feb a d now they claim January the 16th after about the 5th time of changing dates. I have lived in my apt since the first few weeks of nov with nothing to sit on because these people lie just to get you to buy from them. I would have cancelled my order and went elsewhere but they have already ran my credit and have it finianced through them!! What a joke!!! Still waiting on this couch!! By now it should be free yet it is double what I found others that I could of taken home that day!!! The sales man Michael was very helpful and not pushy like at other places I visited that day. I told him what I was looking for and the second option he should me I fell in love with! It was the right size I was looking for and in a color I liked plus it ts was so comfy you just sank into it. Only down fall they wouldn't have it for about3-4 week which I really wanted to take it home that day cause it was that comfy.. He assured me he would put me down so that if it came in early they would deliver earlier. He also worked with me on different finance options as well as took a little off for the delivery! I was very please with the selection of stuff they have at that location. The store was also very clean and they made sure you were taken care of. I would definitely buy from them again as well as referr anyone in the market for furniture to go there first!!
Good experience overall. They worked out the price with me for a mattress.
Will keep shopping here for sure. Great customer service and amazing quality in furniture
Rose Nguyen went above any expectations to find us just what we were looking for. Rose took the time to make sure we had a good experience my wife and i couldn't have asked for a more professional person to serve us.
Worst retail store I have ever experienced. Took 7 months from scheduled delivery date to have furniture delivered. If you have to call their national number, which I did 8 times throughout this process, you wait on hold for a minimum of 45 minutes every time. When you do get a hold of them they never have any explanation for why the item is delayed or when it will be there. Over the course of this, I had 5 scheduled delivery dates, and every one of these on the day of the delivery crew simply did not show up. I did not even receive a notice from Ashley saying they would not be coming, pretty sad considering they expect you to take the full day off since they dont give you a block of time in the day for the delivery. To make things better, one day when I'm out of town I receive a call from a delivery driver saying they are there to deliver the furniture. This was a completely arbitrary day that had never been scheduled. I call the national number to tell them about this and they then inform me that the item I need is on backorder and can't be delivered for another month. So apparently they had the item a day before but now it was on backorder. The furniture was finally delivered after 7 months, but I still receive emails every 2 or 3 weeks from Ashley notifying me that my order (which I have already received) is available for shipment and to schedule a day for delivery. This place it totally incompetent at all levels, go to any furniture store but this one.
This is the worst experience I have ever had with any furniture place. It all started back 3 months ago when I purchased furniture from Ashley's in Webster. I was told that it would be delivered on December 15th. When December 15th came around, I had called and they said that it was put on layaway due to a issue with my proof of residence. I did not have any bills in my name because we were moving to a new house. I did however go in store for them to make a copy of my driver's license that showed the delivery address on my license. That still wasn't enough. Once I got a bill in my name, I showed them and they said it would be delivered in two weeks. Two weeks goes by and delivery is scheduled. Two separate times I have taken a day off of work and no call, no show. Then I called the customer service line FOUR DIFFERENT TIMES to cancel and yet it still didn't get cancelled. Today, I finally got ahold of the store and they were so rude to me. They did not have themselves muted and were going back and forth about me. Don't waste your time or money. There is a place called America's Furniture Warehouse in Webster that has over 20 bedroom sets from Ashley for over 60% cheaper. The Webster location has THE WORST customer service and they never think they do anything wrong, but they think the customer has no right to get mad when their furniture in almost a month over due. I bought new furniture from the warehouse that looks exactly like the original for way less, better warranty and no hassle. I will be calling corporate tomorrow to let them know how awful this location is. As someone that works in customer service, none of them have any right working there.
Horrible customer service, you make a purchase they give you a date I understand things change but my date is pushed back everytime I call I placed an order way in September and as of today I am still waiting went from November to December to first week of January now its February 18th wow smh.
Placed an order in September still waiting nobody answers the phone calls and when you do get someone they keep pushing the delivery date back I even took off work for a delivery that never took place now the table o ordered they can't find and I still have to wait until next month for a bedroom I purchased in September 🙄
They get 1 star from us only because there is not an option for 0 stars. We purchased two kids bedroom sets from the Webster location. We were told they would be delivered on December 22. These were Christmas gifts. The date was moved back to January 2, and we understood due to COVID messing up supply. We get it. We were told they could deliver pieces of the sets, ie: railings to the head and footboard, but they couldn’t deliver the complete set. We said we would prefer to wait until it could all be delivered together since we also paid extra to have the sets assembled. Customer service agreed to this, and we were emailed shortly thereafter that our complete sets would be delivered on January 2. Great! We thought. On the day of delivery, 15 minutes before they delivered, we were told one set was on back order. This was very frustrating to us as we specifically told them to hold the order until they could deliver it all. We should have been told about the back order when we called to confirm the December 22 date, which they pushed back because they didn’t have the complete set. Now we have one kid sleeping on a mattress on the floor while he waits for his bed set to be delivered. When we called today to ask about the delivery date for the set on back order, the rep told us it should have been on the truck. Well it wasn’t on the truck. Then he tells us they don’t have a new delivery date for us. Also when purchasing these sets, we were not informed that the bed sets would require the purchase of a box spring. Now we have one kid sleeping on a mattress on the floor, and the other one who can’t use the mattress at all. Now we are running all over town looking for somewhere that has box springs in inventory that we can pick up today. We certainly aren’t going to Ashley to buy them. This whole thing has been a nightmare. We have been given the runaround over and over. No one seems to know what’s going on. We bought a bedroom set for our room from Ethan Allen. We’ve had a great experience with them, and their furniture is higher quality. Ashley’s is just ridiculously overpriced particle board. I will never do business with Ashley furniture again, and will never recommend them.
It's a very pleasant environment for my first time experience with the company. Salesperson are very informed about the quality of the product and detailed on how the shipping is available at this time and how it's doing during the covid19 process. With the hold up on how delivery is coming through at this time to give you comfort that your not just spending money to not get your product but it is begin shipped in and delay are due to covid19. And they are letting you know through email and text your schedule date and any other information that is available. Thanks Ashley furniture for helping my place.to look like a home.
Terrible assistance to clients and kept lying about when i would recieve my bedroom and when i asked them to cancel my order i had to wait six weeks to get my money back
Eric, salesperson was so helpful Great experience
Great service by David, and a great price on a new sleeper sofa. I'd recommend the experience and the product.
I had an a very good experience with my sales person David Gonzales he wasn’t hovering but was still very attentive and informative and most importantly honest with his wait times. Loved the experience and the amazing promotion they had going on !!!
I placed an order on 11/09/2020 and said it will be ready for pick up on 12/15/200. However, my order keeps getting pushed back. I already took some days off to go and pick up my order and they keep rescheduling the pick up day. This order supposed to be a Christmas gift for my little boy and thanks to Ashley Furniture he won't have it. Thanks ASHLEY FURNITURE to ruin his Christmas.
Been buying from Ashley furniture for years! Wonderful quality at affordable prices.
It's a great place with quality furniture
Staff was very helpful and polite. They weren't to pushy with the sell, however it was difficult to browse as associates kept asking me if I needed help. Couches are taking a very long time to arrive. I ain't be getting mine until March and the other one I liked was a similar timeline. Additionally, the sectional I liked lacked some very basic segments and wasn't available in a layout that worked for me.
Really appreciated Carter's time and help picking out new furniture. I was very indecisive and he was patient. It took three days for me to figure it out. In the end I received a nice discount and the whole trip was worthwhile. I've been going to Ashley pretty much exclusively for the last few years because I can count on the quality. I enjoy some of the designs in store that I don't always see online.
Had an awesome visit with Connie found exactly what we were looking for
Ashley store was so homey feeling and not overwhelmed. Salesperson did not sweat you while you made your choices. The store had exactly what I was looking for. I even found some other items I am interested in buying. Store is FABULOUS!!!!!!
Connie was fantastic! Can’t wait for our new bedroom set!
Customer service is horrible. I called three times asking what is going on with my delivery service when am I going to get my couches in. They have told me 3 different dates. Today I called again to see what time they were going to get there because they are suppose to get in today and she told me to hold and then hung up on me. That is horrible what is point of customer service if they can’t do their job. I paid 100+ dollars for delivery what was the point on paying if they aren’t going to get here on time.
Our salesman David was great. He took us right to what we’re looking for and was knowledgeable about the couch and bed we ended up purchasing.
Daniel Davis and his team were great! In and out in no time.
We went to fairmount location and that place wasn't very helpful, so we went to Webster location and David was very helpful and awesome, I would recommend Webster over fairmount and ask for David he explains everything to you and helps you pick the right furniture.
Went in looking for a nightstand, when I walked through the door a salesman greeted me. After I explained that I wanted to look around he proceeded to talk at me. I ended up leaving on account of his attitude.
Amazing service with no pressure to purchase.
They get one star because i cant go lower. I was told that my furniture was ready and was being delivered, when they showed up they were missing parts that i ordered. Instead of solving the problem quickly they just put me in another 8-10 week wait to get the pieces that were missing. Now I have a half built bedroom set waiting for a major component. If only they would answer their phone at the store, I could tell them how terrible their service is. That is probably why they don't answer.
I ordered a loveseat and a sofa in September. Was told I was going to receive both in October. However, they keep pushing it to a later date. But I am never notified of the rescheduling. Had to cancel my plans to be available to receive the delivery five times already. Plus, customer service does not help and are rude. I will never purchase anything from this store ever again.
I have very good experience on this store. Specially if you need any additional help just ask for MR ERIC store manager he will help you definitely. He is very nice person and very professional store manager. I will recommended this store. Best experience
We were in the store today with the only idea of buying a replacement for the dining room and we ending buying a bed and a living room set. Adam was amazing, outstanding service, nice job dude.
Miss Ashley at Ashley HomeStore was very patient and professional while answering all my questions and assisting me with getting the things I need. Being that I am starting all over in TEXAS, 100's of miles from home in Louisiana, needing to completely furnish a home, I'm sure happy I chose ASHLEY HOMESTORE to help me with the things I needed. I would highly recommend you stop in if you need help furnishing a room or an entire home.
Cisco was quick and knew exactly what I was looking for. He knew his way around the store.
Store layout was nice and the selection was great. Especially love the large touchscreen that lets you browse everything online as well. However, our sales person was a bit slow, and it took a long time to finalize the purchase. Much longer than it actually took to select our bedroom set. Overall good experience.
Love Ashley furniture, bring back the $99 doorbusters for black friday!!!
This was a very easy and fast experience. When I went in I know exactly what I wanted by looking online. They did not have the item in store that is why I did not give a 5 star. The salesman was very helpful
Eddie White was a pleasure to work with and was extremely helpful. We will definitely be back in the future when looking for more furniture.
Jackson was great, he helped us with everything and wasn't pushy.
I am adding an update to my review and salesperson Cisco at the Webster location. My order was missing 3 items when it was delivered on 11/18. I called the salesperson Cisco and he asked me to call him back the following morning. I called him back and he asked that I sent him my order number by text as he didn't have access to it. Later that night he calls me and tells me my items are at the store. I arrived at the store Saturday and he had 2 of the 3 items. Needless to say I wasn't happy. The drive from my home to the store is about 20 miles. Next he tells me "well at least I got you these 2 things." His attitude made me feel like he was doing me a favor. He made me wait about 20 minutes and then he tells me I'll have to call him back later again for the missing item. I told him it was unacceptable. He then said the item was at another store. I asked him to have it delivered to my house and he said that was not possible. I asked that it be brought to the store as I did not want to keep driving across town and he said it was not possible either. He said my only choice was to get it myself. He made it seem like the store was down the road 10 minutes. I was already upset because I lost a days worth so I drove to the next location which ended up being a 40 minute drive. I am very disappointed with the service. What I thought was an awesome experience ended up being unpleasant and aggravating one. The salesperson excuse was that Ashley Furniture Store had horrible delivery service. He said and I quote "they suck and it puts us in the middle of it." He tried to excuse himself by showing me other unsatisfied texts from other customers. He said there was not much he could do. I was there to purchase a bedroom set as well but he said delivery would be 3 months down and he really couldn't assure my set would be delivered together. Needless to say I did not buy it and I CANNOT RECOMMEND THIS STORE based on my experience. HORRIBLE service.
I purchase a bedroom set and other beds for my children and I never received them, I did my purchased on July 2020 till now they never had the complete order, the driver marked on his checklist that he delivered my bed set when in fact they didn't even had it and never delivered. They charged my credit card and I refused to pay it due to nothing been delivered!!! Now my credit is screwed because of their mis communication and nothing is fixed!!! Now I'm stuck with nothing my kids have no beds! THANKS To Ashley!! Don't shop here!!
Lots of help there, big showroom with plenty to choose from. Staff is knowledgeable and courteous
Had what I needed and at an affordable price in and out in 20 min.
Love the furniture
Cisco was our salesman, he was very professional and helpful. He Moved furniture around so I could have a better visual on how it would look . All and all the service was great and the product hold true to the Ashley reputation. Love my dining room set and can’t wait to have our first thanksgiving on it next week!! Thank you Ashley furniture and great job on your staff at the Webster store!
We were looking for a leather recliner to match our living room furniture. Our salesman understood and did not try to sell us something we didn’t need. We went to a few other stores but came back because the other stores didn’t have anything that worked for us at this value. We actually chose a love seat dual electric recliners. Excellent value. Very satisfied with the entire experience.
My experience with Ashley’s home store in the friendswood area was beyond great. I was well taken care of and have to rave about the two employees I had the chance to talk too... Ashley was very very informative and had the perfect recommendations for furniture at my first visit when I was “just looking” as furniture.. and was very very prompt at making things work to give me the best deal.. Rose was very honest when it came to the furniture and made sure we the quality for the price.. overall I had a great experience.. and would definitely recommend.. Thank you so very much Ashley and Rose for making my first experience a great one.
IF THERE WAS AN OPTION FOR NO STARS I WOULD GO WITH THAT!! I WILL NEVER BUY ANYTHING FROM THEM AGAIN! NOR WOULD I REFER ANYONE TO THEM! ASHLEY FURNITURE HAS TIME AND, TIME AGAIN SCREWED UP OUR PURCHASE AND THEY ARE NOT ABLE TO SCHEDULE A ON TIME DELIVERY TO SAVE THIER LIFE!! ON TWO DIFFERENT OCCASIONS BOTH HAVE BEEN A HORRIBLE BUYERS EXPERIENCE!!! 1ST OCCASION WE ORDERED A COUCH SET AND IT TOOK THEM OVER A MONTH TO DELIVER IT. IT WAS 2 WEEKS PAST THE SCHEDULED DATE THEY HAD SET! AND WHEN THE COUCHES FINALLY GET DELIVERED, ONE OF THEM WAS TORN! SO WE HAD TO WAIT ANOTHER WEEK! 2ND OCCASION A MONTH LATER WE DECIDED TO PURCHASE AN ADDITIONAL COUCH FOR THE SAME SET. ONCE AGAIN WE WERE TOLD 2 WEEKS FOR DELIVERY. ON THE DAY OF DELIVERY NO CALL, NO SHOW! IT GETS RE-SCHEDULE FOR A WEEK LATER! 3 WEEKS LATER IS SHOWS UP AND ITS THE WRONG COLOR! AFTER WE TOLD THE SALES REP TO ORDER THE SAME COLOR TO MATCH THE SET THAT WE ORDER A MONTH AGO!! ONCE THAT ORDER GETS CORRECTED WE THEN HAVE TO WAIT ANOTHER WEEK FOR DELIVERY!!! ONCE AGAIN ON THE SCHEDULED DELIVERY DATE NO CALL, NO, NO SHOW!!. ITS GET RE-SCHEDULE FOR 3 DAYS LATER!!! THATS YOU GEUSSED IT! NO CALL, NO SHOW ONCE AGAIN!! THATS WERE I DRAW THE LINE!! AND WILL BE REQUESTING REFUND!! AND TAKING MY HARD EARNED MONEY ELSE WHERE!! SOMEWHERE WERE MY FAMILY WILL BE ABLE TO BELIEVE IN TRUE COSTUMER SATISFACTION!! REVIEWERS PLEASE LEARN FROM MY MISTAKE AND TAKE YOU BUSINESS ELSE WHERE!! DONT WASTE TO TIME WITH ASHLEY FURNITURE!!
Michael helped us out from the moment we walked in . We feel in love with all the home furniture and found the perfect one for our home.
Bought my furniture on August 1st. I was promised delivery in 2 weeks. Called and was told on November 13 they can deliver the loves seats that they came into the warehouse. Got a call stating that delivery is now on November 17. Called again and they stated that it has to be after November 17 but they are not to sure of the date. Delivery center has no idea what they are doing anymore. I have been given so many dates that I’m confused. The girls in the delivery center all that i have spoken to have attitudes. Their notes are not even organized they can figure out who’s initials are that noted the account on November 10th they say it’s NH. I need to try go in on Saturday and ask for a refund. By the way I did email the email that was given to me on this review. No one ever got back to me or tried helping me out. Update - Couches we’re delivered late November. One has a broken arm rest that I did not notice till later. I had bought these for my mom. Even though I told them several times that they need to go to where the couches were delivered they kept wanting to come to my house. 3 times, work orders were changed and they still tried to send someone to my house. They also asked me to send them an email with pictures which i did and never got a respond. I e-mailed them 3 times and never heard anything. Any way, the couch if fixed, by the way they will try to fix whatever it is so they do not have to replace it. No point in buying the warranty. My experience with Ashley Furniture has been the worst!!! Ever!!! Go anywhere else besides here, trust me. You are priority right before they get you money, after that you’re a burden to them.
Exceptional service
Great high quality products with affordable prices. Staff is very easy to work with.
Cindy stone was amazing she was patient and inform when she didn’t know she asked her manager. We went back the next day and she remembered our names we ended up purchasing a living room set from her. She went beyond to help us and answer our questions and give us the best deal. Thank you again
Shopping for our dining and bedroom furniture was pleasant with the help of Carter. He made our experience enjoyable and easy. We will definitely return to this store for the great customer service, quality furniture and deals.
My husband and i went to the location in Webster and had a great experience with Ms. Cookie (can't remember her real name) and then a second visit we had Cisco. He was amazing he worked on a great deal for us and even priced match for us with the help of Dillion the manager. We're getting the livingroom set we really wanted that was on back order and in just a few weeks we are happy. I will be returning
It was very easy and fast to get what we wanted and needed. Cindy was very helpful ! Can't wait to receive our new sectional ♡♡♡
Please don't repeat my mistake and buy anything here. Check BBB before you make the mistake to do business here. Worst experience ever. I have spent hours dealing with customer service reps only to be told oh well. I asked if delivery could be guaranteed before 2037. The response was "I hope it doesn't take 17 years but no I cannot guarantee it won't". Let that sink in before you give them your hard earned money.
If I could give ZERO Stars I would!!! We ordered >$5000 worth of furniture from this location in EARLY August and was assured the delivery was scheduled ASAP. Turns out ASAP is the last of OCTOBER. I was contacted yesterday to confirm delivery of my order so I spent the better part of my afternoon emptying out my media room in preparation for our new furniture. This morning, the delivery DID NOT INCLUDE a complete order nor was I advised on what was included in the delivery. We Still do not have our furniture and we are now > 2 months from our order. If I would have known this, we would have taken our money SOMEWHERE ELSE!!! We have a house full of Ashley furniture and prior to this order we have Never had an issue. I will now take my business somewhere else as even attempts to call in and find out what is going on are fruitless as all they will say is that part of the order is not yet available. Poor Customer Service!!! UPDATE: Once again, I received notice of my delivery, once again I emptied out our media room preparing for the delivery. Three times I confirmed the delivery and contents of the delivery and once again NO FURNITURE. On the third call, customer service informed my my furniture was still on back order and was unable to give me a date of delivery! We are now 3 months from our original order date and the items we went into Ashley to purchase are still not here. I am VERY CLOSE to saying NEVER AGAIN!!! They have yet to make any of this right despite the promises to do so. My family and I have purchased no other furniture but Ashley since moving here to Houston. I now wish we would have just went somewhere else and most likely would have if we would have know the hassle that is now going on here!!! Oh and BTW, the response posted to my original review has NOT nor DID NOT resolve ANYTHING!!!
The sales agent was very professional. He helped me select furniture and provided me with different payment options. He also did a great job explaining the delivery process taking longer than usual due to covid. Im happy with my purchase.
Furniture is great. My only thing is the timing of the furniture. We had to wait a month and then some for our bedroom set. We just ordered a dining room table. We are hoping for it to be on time as quoted.
Ashley furniture store was lovely. We were greeted by courteous helpful staff who didn't crowd us. They allowed us to browse and then were right there when we had questions. No hard pressure sales but lots of sincere service! Will definately reccomend and return! Oh...great furniture!
Found what I needed within 5 minutes and best customer service experience thus far of all the furniture stores I have visited.
Ordered a sectional couch 3 weeks ago knowing delivery would be slow. I was pleased to get an email to set up an appointment for delivery. After changing plans, making myself available for delivery, and getting rid of old couch, delivery comes and it’s less than half the sectional. Called customer service, after 30 minute wait I was told maybe the other half will be delivered in 2 weeks. If they would have called and asked if I only wanted half a couch and to have to be home waiting for them a second day, I would definitely not. First and last time at Ashley
Do you like to be lied to by salesmen, not getting updates on the status of your delivery, and receiving terrible customer support? If so, this is the store for you! I was told delivery of my furniture would be in about a month, no more than two. It was a few days short of 3 months. I had a scheduled delivery date and the day of the delivery I received an email saying there would be a delay and to call. After being on hold for over 15 minutes I was told the furniture wasn’t even in the warehouse yet. Advanced noticed would have been nice so I didn’t take work off for nothing. When I finally had another scheduled delivery date I got an email saying it was being delayed again. However, on the date the furniture actually showed up. Good thing I was home or I wouldn’t have received my furniture. When I called to speak to a manager they gave me a fake number to call. Avoid at all costs. It would be less of a headache to order inflatable furniture online. I emailed Ashely Furniture like they asked. And they said they would call to talk to me two weeks ago. Still no call, this place just keeps on adding to their lies and poor customer service.
So disappointed in Ashley Homestore. First of all, we were not told that the bed furniture we were looking at was not going to be delivered for a month and a half. Not until after we purchased and signed the paperwork is when we were given an estimated date of delivery. That should be made known up front before purchasing. So we purchased on Sept 7th and finally received our shipment on Oct 17th. When we opened the box the bed rails were damaged! We immediately called customer service and they asked us to email pictures and to call back on Mon to help speed things up. We tried calling all Monday morning and could not get through to customer service so finally had to drive to the store. Now the store associate says that the replacement rails won't be delivered for another 6 weeks. I understand Covid has caused some delays in shipments but to wait 3 MONTHS for one undamaged bed is unacceptable! Unfortunately, this is my first and last time doing business with Ashley Homestore.
Norma, provided great service and was very prompt. She made furniture shopping less stressful.
The selection is great. People are helpful maybe too helpful, I felt like everyone was stalking me. Discounts aren’t really discounts but the prices were great
Came here for an Ashley reclining couch we found online for $1070. It was priced ~$1600 or so in store and we asked if they would price match. Eddie told us yes certainly they can price match and told us an estimated ship date for 2 colors we liked. We went to lunch to decide on it and came back 30 minutes later. Eddie took all our information and then told us it would total $1500 or so. He said his manager said they actually could Not price match online. Very disappointed that we were 1) given false information to sell us and then 2) they did not honor their word of price matching and then wasted our time. Bait-and-switch sales tactic.
DO NOT BUY FURNITURE HERE!!!!! it’s been 10 weeks and after having to call customer service numerous times without any answer I finally got through via the chat feature. They told me my couch would be delivered 10/16, perfect. The week before I chat to double check and now they says it’s 10/22, I tell them no I invited company over and it needs to be here when they said. The rep says ok they can do it 10/17, I reluctantly say ok. Now the delivery guys are here and it’s only HALF my couch. It’s a sectional and it’s missing the middle section. Customer service has been horrible. I have to keep trying to get ahold of them, nobody ever reaches out to me. I work in real estate and will NEVER recommend Ashley furniture to anybody. Terrible experience. Update: manager Robert Crossler said he would refund my delivery fee for all the inconvenience. It’s been 9 months and I’ve never received any discount. This place a joke. Save your money and go elsewhere.
I ordered furniture 3 Months ago and has not arrived. They told me it would be here at a specific date and we are still waiting. First time and last as an Ashley customer!!
DO NOT SHOP HERE!!! I had purchased furniture about three months ago from the store. I was sent three different times on dates of when this was going to be delivered along with a tracking number and not a single one of those times this was delivered. I had taken off of work all three of the times waiting around for the furniture to be delivered to not show up and every time I would call I would get different answers some would say that it wasn’t in stock some would say that it didn’t fit on the truck no one could give me any answers. So the third time does happen I went up to the store spoke with the manager Robert which was completely unhelpful and honestly should not have a manager position. He told me that he would do what he can to get this delivered that it was in the warehouse and he wasn’t sure on why they didn’t deliver it the day that it was supposed to be? He told me that he would be calling me the next morning to give me an update on what’s going on. The next day came I had still not received any phone call from him so again I had to go back up to the Ashley furniture store and he was sitting at his desk and not doing anything. He had no answer on why he did not call me just simply the fact that he didn’t call so again he put in another ticket number to try to get it delivered Saturday he told me he would call me so I didn’t have to spend my Saturday off of work I’m just waiting around for something that possibly could not be there I still did not receive a call Saturday morning so I had to go back up to the furniture store and at this point I was so frustrated with the customer service I had received I decided just to cancel the entire order. When I went up there to cancel my order it’s almost like he didn’t care which I don’t know how they do any sales or any business? Even when canceling my order I still had not received any answers on what was going on. Not to mention I have been making payments for three months on furniture I had not received yet. All I’m saying is y’all should definitely look at exclusive furniture store off of 45 or all All American furniture store by Topgolf you will be much happier there. Ashley‘s furniture is a complete joke and they screw people over. I honestly don’t even understand why There still in business!!! HORRIBLE SERVICE AND THE PEOPLE THER ARE HORRIBLE
Ordered furniture September 7th, was told I would receive a call on the 28th to be delivered on October 1st. No phone call so I call them. They didn't even have a phone number associated with my order. Was told that furniture would be available to be delivered next week and I would receive a text to set it up. Got the text set up q time for October 7th. Got an email that said they would be coming between 830-1130 which I confirmed. Today at 843 the day of I get a text asking me to schedule delivery between the 13th-15th. So I call because I thought it was supposed to be delivered today and she said there's been a delay. I explain that I've been sleeping without furniture for about 2 weeks now because of them and the representative laughed at me. She said that she can set it up for Saturday to be delivered but she doesn't know what time. So no I have to cancel my Saturday plans when I already had to rearrange my work schedule today for it to be delivered. So overall to say dont trust when your furniture going to be delivered because you can confirm via text and email and won't find out ill the day of during that time frame that its not coming. Update 2 days later get another call that my furniture is on back order again. So I should "expect a text on the 15th to reschedule". My furniture isn't likely going to show up till the 21st. 3 weeks after it was supposed to be delivered.
My wife and I went to Ashley today we know what we wanted but the associate that helped was no help at all not much sectionals that were our style but it seemed like the associate didn't understand or wanted to help us much. But He left us Talking and went to another associate and started to talk to him and as we walked by him, to see what happened, he said Bye Bye.
Rose was super helpful!! This was our third store she was so understanding and patient with our indecisiveness. Lol we couldn’t be happier and can’t wait for our furniture to get to our new home!
Great sales experience I will give them that. Taking months for our furniture to come. Cannot get anyone on the phone to check the status of our furniture. First time and last time as an Ashley Customer!
Paid for a couch in full on July 25th with a delivery date of September 16th. Delivery was then Delayed to October 1st and now I am being told October 27th and I don’t trust that date at all. If you want your furniture at any reasonable time after buying it, shop somewhere else.
Purchased a king size bed and mattress and was advised it will be ready for pick up in about 2 weeks. The Sales Rep at the store was very helpful, (In fact everyone is AND SUPER NICE, I WILL GIVE THEM ALL A 5 STAR for service.) and he told me to call because sometimes the items might arrive early or might be in the warehouse and ready for pick up sooner. So i called after 10 days from the time I purchased the bed and I was advised that everything was there except for the mattress. *COOL!* .... The customer rep on the phone told me to check back if the mattress might be there sooner than the estimated date of 10/9/20. SO I CALLED today 09/30/20, and was told that the headboard for my bed is no longer there (I guess they gave it away to someone else) and I have to wait for the next delivery which is 10/14/20 (IF IM LUCKY), and the mattress is still not there (which I assumed already). The customer rep from today also told me that THEY DO NOT HOLD ITEMS FOR CUSTOMER! So she advised that I go there now and pick up what's left from my order. So basically if you buy pieces of furnitures, you have to call every day (at least be prepared to be on hold for minimum of 40 mins), try your luck if it's still there and tell them ON THE DAY OF that your'e on you way to pick it up because otherwise, it could be given away to some other customers. Like seriously..... my items were already there except for one and just because I didn't pick it up on the same day (which i wasn't advised of) I called they gave it away to someone else. And now I am not going to have a bed until who knows when. I BOUGHT THIS FURNITURE, it's not like it's FREE for me to check every day and make sure it's at your distribution center and make a trip for each pieces just so I can get a bed. I tried calling the store where I got the items from but it keeps routing me to the general number and don't waste your time trying to speak to someone (manager or whatever) because they don't have one. I sent an email to feedback@dsghome.com because i saw it on the reviews and I guess i'll try this before I cancel my entire order. Save yourself a headache and buy your furniture somewhere else. Unless you're willing to wait for your luck to get your order then go ahead a buy from Ashley.
My experience at Ashley Furniture was phenomenal. Ms Cindy was very helpful with assisting me with finding a sectional for my new home. She went above and beyond for me and I really appreciate her doing that for me.
Edited 19 Dec 2023. I purchased the furniture protection plan and was owed a refund. Whenever I called for service, I was told "it was not included in the plan." After the contract was up and it was never used, we were offered a refund. That was March of 2022. Ashley Furniture has never responded to any communication. We even went to the store to speak with them in person. I regret ever giving them a 5 star review. I wish I had known that level of service would no longer be available once your furniture is delivered. We definitely will not be going back for anything and we closed our account. Very disappointing.
When i purchaed my furniture, i specifically asked and confirmed delivery date numerous times to be sure furniture will be delivered as stated date. I was reassured by Katy, my furniture will be delivered on the 15th, and now being told the 19th. Also, they couldn't locate my order. She rushed the sale and did not have my correct information. Staff should be properly trained! This is the 3rd time and told they cannot find my order. HORRIBLE!!!!!!!!!
David was awesome! This place is so big with heavy duty wood furniture it took hours to pick out a dining room, living room, and bedroom set but with his help it was a no brainer. Thanks again David, we will be returning for future purchases!
Helpful, knowledgeable and no sale pressure. Great place to shop.
I came to Ashley on my lunch break. I knew what I wanted when I arrived. I showed the associate a photo from online, she took me straight to the dining table and chairs I had selected. We were able to complete the sale in an hour. My associate and her manager were very helpful and a pleasure to work with. I’ll definitely be back when we are ready to purchase bedroom furniture!!
I have been waiting for my entertainment center for almost 3 months already! When it was supposed to take only a month. I called customer service and they told me it’s getting delivered till the 14 of October!!
This quickly turned into one of the worst customer service experiences. Answer your phone!!
Our experience was the best ever from visiting Ashley Home Store. Our saleperson, David was awesome!! From the moment we walked in he was helpful in us deciding what bed we wanted. Absolutely no pressure at all. He even let us look around by ourselves again with no pressure. David was professional, polite and all around one top notch salesperson!! Pretty much all our home is furnished with Ashley furniture and that's the reason we decided on continuing with Ashley furniture.
Great experience! Third purchase without a hassle.
Well informed salesman and very helpful and able to answer all our questions! Would recommend any of my colleagues to go there if searching for furniture or homewares. 👍
Rose in League City, TX helped me today. She is awesome. Knowledgeable and easy to work with. It was a pleasure!
David was awesome and was very helpful in getting us what we needed for our guest bedroom. David offered nothing but great service and was helpful. David is the epitome of what a salesperson should be. No pressure, no beating around the bush.
Quality product, excellent customer service
Cheap furniture. Doesn't hold up well.
My experiment with Ms. Lorna was very pleasant and thorough. I would definitely recommend Ashley Home Stores. Thank you Lorna and all the pleasant emoyees who works there. Thank you again.
Loved Norma Jean. No pressure, got me a good price. Ask for her. She is awesome. Furniture good quality and she didn't try to push me out of price range that I could afford.loved her! Also would like to thank the manager Eric. I had a problem with delivery and he was all over it. Took over immediately and made it happen for me. I have fear of "sales people" but not anymore. Eric is a great manager. You can see it in his crew. I won't ever go anywhere else for my furniture. Thank y'all so much.
I had a great shopping experience over this weekend while I was at Ashley's! Cookie was the BEST! She was not your typical sales woman. She was so respectful, kind, true, and very helpful because of this I decided to buy my furniture then and there.
Shoutout to David. He was very informative but cut straight to the chase. Was not a clingy salesman at all. Let us shop smoothly. Great experience, will definitely be back soon.
We came in with our children pre Labor Day shopping was assisted by Connie. She was so helpful. She even texted us the same and next day answering all our questions. We came back Labor Day and purchased theatre seating and master bedroom furniture. She was very helpful and kind. Great experience will be back.
Wonderful experience, with a great selection of furniture. I will definitely be a return customer.
Had a great experience. Employees were very friendly. Thank you Cisco.
Amazing customer service, very knowledgeable on every aspect of the store. I didn’t feel rushed or pressured into buying something I didn’t want.
Great service! The gentleman that helped me with my purchase was very helpful and friendly. I would recommend this store to anyone!
We stopped into the store to see if a item that was sold out online could be ordered instore and also see if we could sit on and feel the fabric. Sells Assoiate David Gonzales at the BayBrook location went above and beyond he not only ordered the Sectional he helped educate us in the Protection plan and got us free shipping and although the sectional We wanted was not in the show room he took the time to show us a comparable sofa with the same fabric and reassured us our satisfaction was guaranteed or an exchange could be made. We are so happy with our purchase and with the care and attention we received from David. 10/10
David was the best! Very helpful!
My salesperson Norma was great ; she helped me find the perfect couch for my home . Process was super easy . Great job .. can’t wait to get my furniture.
We had a great experience! Super fast and easy!
Be careful when buying furniture at the store, sometimes the prices online are cheaper and cannot be manifested by the salesmen. I understand they work off commission, but if one can get the same piece of furniture for cheaper is that your fault? Dont let them know your number and dont be afraid to say you do not want that 5 year warranty they always throw at you. The salsemen pretty much can make up any price they want to charge you with approval from their manager....
This store is very unprofessional ! Purchased a living room and was brought 4 months later damaged they we're trying to make me pay $189.99 for cancelation fee which is very unfair since it wasn't our fault that they brought one of the pieces damaged. They treated us poorly and treated my father bad since he didn't knoe how to speak english properly. I DO NOT RECOMMEND THIS PLACE IT'S HORRIBLE!
Ordered a bedroom set I loved for my daughter over 2 months and have yet to receive it. Had the same problem with a couch I bought from them over a year ago. They keep canceling all the delivery dates- it’s very frustrating.
Great Service by Doug and Aaron at the Webster Store. Both my wife and I enjoyed the service and attention we received. They both made sure we understood our options and explained the expectation for the delivery time frame. Definitely will return back to this store! Richard and Rosa
Very good experience at Ashley's at Bay Area. Lorna Renolds was our sales rep. She very pleasant, extremely knowledgeable about the product, answered all our questions. She made sure that we were completely satisfied with our choices and went over the sales agreement in detail. I would highly recommend anyone considering furniture purchases to at least see what Ashley has to offer. Ask for Lorna, she will take care of you!!
excellent service! very professional!.
The gentleman who helped us today was the truly amazing !
I would totally give this store a 0 star! I can’t not believe the bad customer service this store has! I made a purchased before June 10! We are in August 27 about to go in September and still haven’t heard no information about my delivery! I been calling customer service and they never answer, no one answers my calls or questions! It is totally the first and last time I purchases in this store! Guys please be careful , read the reviews in the page. I am not the first one that says this! It is easy to sell a product but hard to deliverer ! The delivered number they gave you SUCKS, they NEVER answer! I stay hours in line waiting for someone to pick up!
Never never never purchase from here! You won’t receive your purchase for months (even though they say it is scheduled for a certain time) the furniture falls apart and their customer service is HORRIBLE! If you don’t believe me join the Facebook group. I hope someone reads this and is saved from this horrible company!
They have poor customer service ,, never answer the phone when calling them,, always coming up with excuses on orders
Ashley Homestore on Bay Area has 36 employees working inside the location but apparently none of them have ot in they're job description to answer phones. I have NEVER been successful at getting in touch with anyone via phone. Really big hassle when you have to go to the location directly just to get answers
Everything was Good in the People there we’re very helpful I couldn’t Be More Happyer
Love the staff! Cindy was great!
Chaney has been our sales person for the last 2 years. From our 1st interaction she knew how to meet our needs and give us space our selections. We didn't feel pressured and that's why we keep returning.
As soon as me and my wife walked in, we were greeted! The salesperson Gave us the quick info how the sale signs and promotional discounts are going! We told the salesman that we were interested in a certain item. The salesman directed us straight to the item and gave us the numbers! I looked at my wife and said this is the one the price is right and boom got what we came in for and a lil extra piece of furniture! In and out with no problem! Thank you guys very much!
I was scheduled for delivery between 1 and 4pm today. No delivery, no call. I tried calling the 3 numbers they have and was on hold with the recording for over 20 minutes and no response from anyone. I arranged my schedule for this delivery after waiting for my furniture since June. Very disappointed. Please answer your phones! We need service!
(Translated by Google) Very good customer service, and Calida furniture (Original) Muy buen servicio al cliente,y muebles de Calida
Very nice and helpful people. Answered all my questions
Lorna was amazing with our first time purchasing furniture. She explained everything to us and helped my wife and I over a span of a few months. Very pleased with our experience at Ashley Furniture! Fit our budget as first time homebuyers trying to furnish our home. We’ll definitely be back!
Got a great discount on a floor model of a dining set. I went in only about an hour and a half before closing time and Nasa was very patient with us.
I bought over a month ago a dining room, a counter table, and other accessories and I haven’t received anything but 3 chairs. This store is selling products that don’t have in stock and they don’t know when are they’re going to be delivered. All they care is to sell and sell without caring for their customers and without telling people when items are being delivered.
Great service and good deal on queen bed set Thx.... I'm so glad they didn't do to me what belfurniture did belfurniture held onto my money for several months knowing that they were out of stock in that bed and was not going to get another shipment in yet never called me to refund my money and kept on telling me and giving me the run-around saying oh it's not in stock to call back. This went on for several months finally I went up there and went straight to the manager and they researched it and found out they were never going to get that bed and then went to Ashley got the same bed and great price great service! I thanks so much Ashley Furniture can't wait to get the bed when it arrives! Nice to Know You Can Count On a real furniture store that will not do you wrong! and great price great service!
Worst service NO COMMUNICATION I purchased a love seat 07-05-2020 I was told yesterday via email it would be delivered 08-13-2020 they call today to say it will not be delivered till 10-16-2020 THIS is no ok Absolutely no phones are answered when you call the store and the Sales Manager can not help when my TV console was delivered the doors did not open an close it was sent back I also purchased a kitchen island and the stool need replaced no communication when that will happen either
We had a great experience. Our sales associate, Norma, was extremely helpful and got us exactly what we wanted! We are going back next week to buy more!!
They have a great selection of love seats which we were interested in and found one. The financing process was quick. Only thing is that we were told that we have to wait from 3 to 5 WEEKS for our furniture to get delivered
We went to Ashley to look for a new couch and recliner. We found exactly what we wanted for a very reasonable price. And our Salesman was very knowledgeable and helpful. All around a very good experience!
Recieved wonderful service today. Our rep was Lorna aka Cookie. She was amazing! Found us the best new living set and the very best options to get us a great deal. Thank you Cookie!
...So my wife & I went to our local Ashley Homestore here in Houston, Tx. on Bay Area Blvd. back in May on Memorial Day weekend & purchased a couch & loveseat. We were informed that we will receive our delivery June 13, however the delivery never came so I called the customer service number the following work day & was informed that our couch was back ordered until July but the loveseat was in stock so informed them to deliver both at the same time. The lady stated that July 18 they will make the delivery of both, then the day before delivery they called & now stated the couch is still back order & the new delivery date in August 1. Then today July 30 we received another phone call stating now that the loveseat is back ordered however they have the couch & can't deliver both our items until August 8 which is another whole 9 days from now. So if they cancel for August 8 then I just want a Full Refund because 2 1/2 months is really ridiculous for a loveseat & a couch on delivery & lies of Ashley Homestore... ***Update*** ...So yesterday someone called my wife & said they were from the delivery company & they're coming still tomorrow Saturday August 8, 2020 (Today) between 11am to 2 pm to deliver only the loveseat because the couch is backordered. She then informed them, "how's the couch backordered if 2 weeks ago you guys had the couch & the loveseat was backordered, if you guys aren't bringing all my furniture together then don't come at all with only a partial delivery because we paid Ashley Homestore for everything at once & not separately." So today we waited just in case they came & guess what no one came nor called, now comes the Fun part & that's going tomorrow back to the Ashley Homestore to get our Full Refund...
Great fast service!!!
I was looking for some living room furniture to match an old wooden bar/cabinet that I have and love. I brought a door from the cabinet into the store, and several salespeople helped me put together a table set and TV console that blended perfectly with my stuff. Excellent customer service. Will be back.
Customer service in the store is great.. but not after you leave. I am very disappointed in this furniture brand. I know we are in a pandemic, but DO NOT LIE to your customers. I am requesting to cancel my order, that was supposed to be delivered to me 07/23/2020. Now here it is August 4, and all i Keep getting is broken promise texts from them regarding my delivery. Just cancel my order all together. I even spoke to a manager, Eric. He wasn't much help, sounds like he is sinking in complaints. I can go somewhere else and buy furniture.
I would definitely give them a zero star if I could. Sales experience was great and then it severely when downhill. Lie after lie began to roll in as the order kept moving back. After the third call from their dispatch center during a 3 months timespan that our delivery date was being moved we realized that it’s extremely easy to sell a product if you never have to deliver it, you don’t have to answer the phone to hear someone complain and that you do not have to give people their money back in a timely manner. It’s almost hard to believe that a company of this size has gone downhill so fast. And you can’t blame it on the COVID because Furniture Stores are “Essential”....hahaha. I really hope that customers who read this will understand that now is not the time to do business with Ashley Furniture. I have dealt with them in the past and had zero issues but this was the worst it could have been and it’s still not over . They don’t answer the phone, they don’t care if your furniture doesn’t show up on time and they don’t care that they can’t refund your money in a timely manner.
Bought some nice bedroom furniture, reasonably priced. The salesman was knowledgeable and pleasant to work with.
Great customer services.
My experience with Ashley Home Store was awesome. My salesman was kind and listened to my needs. I advised him on what I wanted to spend and he totally kept me under budget. I signed my documents in a timely manner and was out the door with a smile on my face. Thanks Team for making my day!!!!!!
It was one of the greatest experiences I've had purchasing furniture. The sales rep was so very helpful, knowledgeable and friendly. Thanks Ashley Home...
I need to amend my review for this company. While the service we had in store was great, they overpromosed on things they cannot deliver. We were told our items would all be here on the 30th of July, and then the day before my order is to be delivered i am told some of my items are delayed, one for 2 months. Customer service for this company is terrible and the delivery was even worse. They damaged my items when putting them together, they kicked the bed frame into place and spit the wood. They were rude and unprofessional. I would return everything if I could and purchase from someone else. I know for sure I will never buy anything else from here and never recommend anyone to either. My husband and I came into Ashley's after leaving another furniture store extremely disappointed by their service. When we came into Ashley's we were pleasantly greeted and treated with respect. We had just purchased our first home and looking to get some new furniture for it. Our sales associate was incredible, she was helpful, not pushy at all and went above and beyond to make sure we got a great deal! We would definitely recommend coming into Ashley's for your furniture needs!
There was a great selection of furniture and they had some great deals even during these times of uncertainty. You can tell they really want the best for their customers.
I made my purchase in July under the impression I will have to wait until 8/12/20 for my item. Now it has been pushed until after 9/12/20. There’s no real date of when I will get my item! Why sell things you know you don’t have available? I would have either spent my money on another item that had a guarantee delivery date or went to another store altogether. Extremely disappointed and now I’m out $$$ on something no one knows when it will actually be available.
My experience with Ashley furniture it was so amazing as soon as we walked in the door we was greeted by Micheal Anthony .He was so kind and generous he help us out with all our questions and gave us the best price at the lowest rate I would recommend him to anyone that want to go to Ashley furniture in Webster Texas .I give him a five star rating he is number one and the best sales person to work with.Thanks for all your hard work and a great Experience at Ashley furniture .😊
Michael Anthony was excellent and very patient! Store is nice and organized. Overall experience was great.
If you are looking for a specific item, just ask Norma Jean at the Bay Area store. She nows the inventory and can walk you to exactly what you want. Plus, the prices on the furniture is fantastic. I was very satisfied.
I went in new to the process of buying furniture and unsure about practically everything Douglas was SUPER helpful. He was patient with me and kept my wants in mind while helping me find the right fit!
It was a positive experience overall. They’re very cognizant of safety concerns and yet are still able to maintain a very welcoming environment. The sales representative I worked with really knew the inventory and only showed me items that met all my initial requirements without trying to oversell. She listened very carefully, asked pertinent questions and was able to work with my schedule for delivery.
Chantee was awesome! Super helpful and not pushy!
Low pressure sales with the great balance of leaving us to browse at the same time being available to answer all our questions.
A friend that purchased furniture did not receive all her items. It's been weeks. No real time span. They keep pushing delivers now September. I do not recommend this store. She didn't get much helpful help from employees. Wow.......
Good luck trying to contact customer service or anyone for that matter. On June 20, my wife called and asked when our sectional would be delivered. We were told Left arm was going to be delivered on the June 24th and right arm is backordered until July 15th. We wanted it delivered at the same time so she noted that both arms delivered on July 15. Delivery confirmation was sent out, did not reply and couldn’t get ahold of anyone in customer. The next day, get a call that they are 30 minutes away, told delivery driver our order is scheduled for July 15. One June 30th get a text that our Right arm will be delivered the next day. Finally after hours of trying to speak with a representative, we were told the Left Arm is now backordered until June of 2021!?!?! Since we didn’t except the order previously they sold our piece. My wife was told by a manager or who we believed to be a manager: just order something else or wait until next year! Needless to say we canceled our order, contacted American Furniture Warehouse and picked up the same couch, which is an Ashley Furniture product from them that night. Save yourself the trouble and keep driving south on 45 to American Furniture Warehouse. ***** Updates Post to owner response***** Why would I send info to “feedback@dsghome.com?!?! Does Ashley not have their own customer service? You can assure this is “far from our usual standards”? Um apparently from the reviews since mine, this seems to be standard info. I will give you any info you want if you give me an Ashley furniture email or number to contact someone. Thanks
Buying process was fast efficient and no pressure very easy
Fantastic customer service!!! We’ll definitely be back for future purchases!!
Furniture purchased May 30th. Promised delivery June 9th. No one ever called to confirm delivery time so I called them to confirm time and was told delivery was changed for the 3 pieces of furniture to June 21, 25 and July 15. 1 piece delivered each of those dates. I had already removed my old furniture out which meant there was no seating in my den since I was expecting all new furniture which meant I had to have someone bring it all back in just for me to sit and watch tv. Spoke to manager I believe his name was Greg who promised to call me to provide an update. This wwasn't done and I have yet to receive a call from him. This is the 1st time I have ever purchased from Ashley and I am not impressed with this chain at all. I understand we are in a pandemic but just be honest if you say you are going to do something then do it or keep the lines of communication open to appease the consumer. Word of mouth is crucial in a business and so far my thoughts are all negative. By the way I am expecting all the pieces on the 15th since I refused delivery of 1 piece at a time. I hope I'm impressed with my choice of sofa, loveseat and recliner which i loved at the store
Salesperson was helpful with us making our decision on which couch set to purchase! Now 3 months after ordering, still haven't received my entire order! Disappointed customer!
My husband and I purchased furniture at AHS Baybrook (1001 W Bay Area Boulevard, Webster TX 77598) last week. We walked out with one piece and were told that 2/3 other pieces would be delivered today (7/16) between 1:15 and 4:15, and the final piece would be delivered on the 26th. We received a text message on Tuesday about upgrading our delivery service to white glove service, so we called the number in the text message shortly after receiving it. After FOUR attempts at calling the number and remaining on hold for almost 10 minutes each time, we finally just tried calling the store mentioned above. No one ever picked up the phone. Finally, we reached out via the online chat feature on your website. We finally were able to talk to someone, but all they were able to do was send an email to our salesperson and we were told he would be reaching out. We have still not heard from him. We tried reaching out via phone again yesterday. After 3 more attempts to the number FROM THE TEXT MESSAGE, someone finally answered, but we were told that she couldn’t help us and that she sent a request to someone who could. We still have not heard from anyone. It is now 20 minutes past the time that the furniture we have already PAID FOR IN FULL is supposed to be here, and we have yet to hear from anyone regarding our delivery, we can’t track our delivery (it says the order doesn’t exist), and we still cannot get anyone to answer a phone!!! Where is our furniture?! Terrible, terrible customer service.
I wish I could give this 0 stars.. They have Numerous Complaints against them with the BBB including mine..I am an ER Nurse that Worked Nights when I purchased a Bedroom set and a Living room set.. I noticed that my bedroom set did NOT match.. I called them 3 times to rectify Nothing has been done and now because its after there 30 day time frame...I paid my bill in Full and they wont give me what I paid for.. DO NOT DO BUSINESS WITH THESE CLOWNS !!!!!!!!!!!!!!!!
Quality of furniture isn't good and overpriced. I went elsewhere.
As soon as we walked in, we were greeted by Nasa Hasan, and from that point, it wss smooth sailing. He helped us find he perfect table for our dining room as well as an incredible desk for the office. He was friendly, listened to what we wanted and didn't want, and was overall very easy to work with. If you go to Ashley Furniture on Bay Area, ask for Nasa Hasan.
We were so fortunate to have Douglas Rodriguez as our sales associate. He was patient and knowledgeable about the products. We actually bought more items than we had planned! We really appreciated his assistance and will return.
Very good experience,very profesional sales rep. and good discounts
WORST customer service ever! I have been trying to reach ANYONE with Ashley to make a change to my order. Stay on a perpetual hold on the phone AND online. Can't even call the store directly without going into their ridiculous call center. If I do reach anyone I am likely to cancel my entire order. I get that times are tough right now but come on!
Cindy was a big help in finding the perfect mattress for me. I absolutely fell in love with my Tempurpedic mattress, and I know it’s a worthy investment. It did take a while for me to finally order the mattress due to technical errors, but Cindy was very professional and made sure I was updated on every detail.
Working with Chaney was a great and easy experience!
Each time I've visited the store, I've had an amazing experience. Each team I've had the pleasure of working eith was so patient and professional. I absolutely love this location. I will be back to make more purchases.
Ashleys HomeStore is really an amazing furniture store. They have a large variety of home goofs ranging from coaches to beds to dresser. This store also includes really friendly prices and they are very willing to work with you on how much you can spend. I have never been so happy with my purchase of my couch and coffee tables. Micheal Anthony the salesman there is really kind and straight to the point. He will ensure and work with you until you are satisfied with the products you buy. They offer delivery too which is a huge plus. Definitely a place I will be shopping at a lot in the future. Hands down the kindest people you will ever meet. God bless.
Ms. Ellis worked with us and it was a great experience. Ask for Ms. Ellis when you go!
After looking at so many couches, it was nice to come to Ashley Furniture and find what we needed right away. We were greeted, listened to, and shown the perfect couch for us! Thank you for the great customer service!
Representative was very helpful and patient. He had to locate the pieces for our living room sectional because we needed the opposite layout. He found what we needed and got us set up with our furniture. We will shop here again when the need arises.
Michael was overall very helpful, very please completely loved all the options that are available.
We liked the friendly people and their knowledge. They were not pushy but we’re there to answer our questions. Everyone was wearing a mask and the place is clean as usual. The only problem will be delivery it do to the virus you can’t really blame them since everyone seems to be having problems getting things in.
David was amazing to work with. He’s helped us find a sectional and a dining room table. He was always ready to help but never overbearing. He definitely made our experiences at Ashley very pleasant.
Very helpful people. Nice furniture!
None
Cisco was great, extremely patient and knowledgeable
Chaney was amazing! Very knowledgeable and friendly! Didn’t linger and got us a great deal! Best experience I’ve ever had shopping for furniture and I highly recommend this location because of it!
Great sales going on
I comparison shopped for a power recliner with headrest and lumbar support. Ashley home furniture was by far the best buy. They beat all competitions with quality, style, and warranties. The price was right too! Loved it
Great customer service from Brian! Will definitely be going back.
I placed an order for a desk and sofa over 6 weeks ago. It was supposed to be delivered yesterday. No phone calls with updates and all numbers I call to follow up with just ring and hang up. I think i could have built it myself in this amount of time. Disappointed with the lack of communication.
My experience with Ashely Homestore in Webster Texas was awful. I bought two coffee tables at $550 each, a sofa for $2500, a dresser and chest of drawers for a combined price of $1700, and two recliners at $500 each. I received the first delivery without issues, the dresser, chest and one coffee table. The reason I am giving this experience 2 stars instead of 1 is because we are very pleased with our items which we have already received. The quality is excellent even given the inflated prices. The next delivery was going to be set for 6/ 27, a month after purchase due to issues caused by COVID-19 with a final delivery for the sofa and last table scheduled for 7/15. We were told this at the time of sale. I am a reasonable guy and understand the situation in the world right now What bothers me is after clearing the living room to make space for the recliners and table coming in a couple days I get a voicemail this morning asking me to call back about delays in my next deliveries. I tried calling back and after sitting on hold for over a half hour waiting for to talk to a person I had to get off to attend a meeting. This is during my work day after all. After getting off the phone I looked online to see if I could find the local store number and saw the option to enter my information and get a call back. Hours later without a callback I tried calling again. After waiting well over a half hour on hold again I finally got a person who told me that my order is backordered, and my deliveries will all be delayed. Now I am getting aggravated because during lunch my wife had sent me adds from other retailers that have the exact model of sofa for $1500, A THOUSAND DOLLARS LESS THAN I AM BEING CHARGED, and for furniture I am now looking at not getting for over two months after I purchased it and nearly a month after it was supposed to be delivered. I asked what I must do to just cancel the order and refund the charges. The lady hung up on me. My wife came home and was in such disbelief she said she would call and take care of it. She called, wasting a half hour of her time just to get off hold to find that the call center could not help and said we would have to go to the physical store in order to deal with it because the call center lady tried calling the store directly and the phone is going to voicemail so the only other option is to leave a message at the store. She gave us the direct line with the answering system cheat code to get a line straight into the store. I called the direct to the store line and reached the manager, Eric. Eric sounded overworked because he was bouncing between phones while talking to me without excusing himself. I would just started hearing him talking to somebody else. After regaining Eric's attention, I let him know I am done dealing with this, please cancel the balance of my order and refund my account. Eric simply said he canceled the remainder of the order. I asked if there was going to be a confirmation sent to me to show it is done, he said yes, and as I was asking an email came in from Ashley. I confirmed I just received an email and Eric said goodbye, not so much as an apology for the difficulties and a tone as if I was a nuisance. When I opened the email, it was a confirmation request for the delivery of my furniture for the original date it was to be sent. I was confused because so far today I was told the order was backordered, I was also to the order was cancelled, and now I am being asked to confirm a 3-hour window for delivery in 2 days. I called Eric back and asked him to explain what was going on. I was told it is cancelled. I asked for confirmation again, Eric told me he would send it in ten to fifteen minutes. Close to two hours later I have tried calling the store back to ask Eric where the confirmation was but am now only getting voicemail.
I ordered my furniture on 5/24 and Norma Jean told us 6/24 would be our delivery date. I confirmed the delivery day through email and text. Today (6/24) there was no delivery and I called to speak to someone and was on hold for 45 minutes only for her to tell us there was no delivery scheduled. I was very disappointed since we waited a month for our furniture to be delivered and I never received a call or email telling us it will not be delivered. I will never shop here again.
If you plan on getting calls about delays after delay on your furniture and wait 3 plus months for your furniture then this is the place for you. We placed an over a month ago. While ordering was very open with the sales rep nasa that we needed our furniture and mattress asap. He told us EVERYTHING is in shock except 1 item of the sofa set. Now it's June 22nd and we have had 3 canceled deliveries and changes. 1 of our recliner is now set to be delivered July 26th!!!! We can't get a hold of this store location. It goes to the customer service line and have to hold for over 45 mins to then have to hear someone who cares nothing about customer service or our order and just says sorry thats the information that I have. If you want to cancel go to the main store and cancel and order somewhere else!! I do not know how I see 5 stars rating about this store.
David was amazing. Lots of great insight, tips and tricks. Very helpful and patient. The managers were also very nice. 5/5 would def return if I had more money
I had a great experience walking into Ashley Furniture today and Eric Jenkins the Manager was very helpful today. I told him what I wanted and he made it happen. It was that simply! I would recommend him and his sales expert anytime. I know we are going through a tough time but they made it a great experience. Can’t wait to buy my next furniture. Thank you a bunch!!! Thanks 🙏🏻
After a month of searching and multiple Ashley store visits in different locations, we have finally decided to buy our furnitures today. Our sales agent Rose is very helpful, is not “pushy” on things, and gives us honest recommendations / ideas. Thank you Rose and Eric for all the help today. Really appreciate you!
If I could give a zero, I would. They are liars. Our salesman lied. The store manager stands there looking like he's clueless and lies. We bought a bedroom suit and a mattress. We were told furniture and mattress were in stock but at 2 different locations. We waited 2 weeks for everything to be delivered at the same time only to be surprised that our mattress was not on the truck. We were told it was backordered and it would be an additional 2 weeks. They did offer a different mattress...we declined and so they took off an additional $300. Promised us they would call or text if there were any additional problems with the delivery. Second delivery date comes and goes with no phone call or text from the manager or salesman. Just a message from the delivery company saying it will be another 2 weeks. The financing we were told we would receive was not what we got from the bank. It's just been a huge mess and disappointment Go shop somewhere else.
Don't shop here this store has terrible customer service. Called multiple times no response! Mediocre service.
Went early associate not wearing a mask. But I was able to find exactly what I was looking for
(Translated by Google) Excellent place and very clean with all the security measures in this pandemic. I recommend it!! Very rich everything !! (Original) Excelente lugar y muy limpio con todas las medidas de seguridad en esta pandemia. Lo recomiendo!! Muy rico todo!!
OMG!!! The girl that helped us was unbelievably perfect! Her name is Chaney (not sure about the spelling) she really went above and beyond to help us. If you are shopping for new furniture, go to Ashley and ask for Chaney!!! She definitely knows her stuff!!
Some of my favorite furniture designs and a great sales staff that work to get you the best deals.
Fast easy service
Brian was such a great salesperson with us! He was very informed about the furniture and style we were looking for and you could tell he had a lot of years of experience and that made us feel comfortable trusting him. We were surprised as to how much he knew about interior design and helping us decide on what would work for our home. We will definitely be coming back to shop for the rest of our furniture with Ashley just because of him.
Their furniture is way over priced, me and my wife saw a shipping pallet that was painted and fake flowers put in it and it was over a thousand dollars... IT WAS A PALLET!! My fourteen year old could've done the same project
Michael and Eric were awesome! Best prices that I found all over town! And they had several nice dining room tables that none of the other stores had. Love my new dining room set!
Our entire experience was great from the moment we walked in, to our exit. Douglas, the sales associate, immediately greeted us and was extremely helpful in answering all our questions and going above and beyond our expectation of what a sales associate would normally do. He gave us our space to comfortably browse the showroom and at the same time was never too far away if we had a question. My wife and I found a bed frame that we liked and took our time in deciding whether we should purchase it without ever feeling a bit of pressure from Douglas. We decided to purchase the bed frame and left the store confident that we made the right decision. We kept Douglas' information and will be looking for him the next time we need some furniture.
Great customer service, saleswoman was also well informed!!!
Cisco, was very helpful,, we were at easy making the purchase we did, with, Cisco had good knowledge Of the products.
Love the selection!! Salesman worked to get our price for our living room set!!
Beautiful selection, good quality furniture lots to pick from, thank you Norma Jean for your time and patience.
So easy so simple! Hector G does an amazing job explaining the process and helps you stay within budget! Will return to get new furniture in the future!
Prices to high
Clinton was very helpful and knowledgeable throughout our shopping experience.
Sales staff friendly and helpful. Not pushy
Great experience, very helpful and easy to work with people.
I purchased a living room and bed room set and a tv stand all was good. I told the sales lady if it wasn't it stock I would pick something else. But that all changed when the sent me the delivery time and I seen the sofa was yhe only item being delivered so I callex and of course 3 hours later still wasn't able to get anyone on the phone. I called the sales lady on her cell and she was like it said it wasin stock. But nope. So they just haven't done anything they said they were going to do.
I had been to several other stores looking for a dining room table and the salespeople seemed indifferent and not eager to help. I went to Ashley and Michael Anthony met me at the door and directed me through the store to tables I might like. He was helpful without being pushy and I found just what I was looking for. Thank you for your time and help!
DON'T BUY FROM THIS PLACE!!!!!!!!!! I purchased bedroom furniture from David Gonzales. It was delivered today. After the delivery I noticed one of the drawers was not put together correctly and the top drawer does not open correctly. I called the number given for problems with delivery and I have been on hold for 45 minutes!!!!!!! I called my sales representative, David Gonzales, and he said he could not help me!!!!!!!!!! Now I am at work, on hold, and very aggravated!!!!!!! If I treated my customer this way I would not have any customers!!!!THIS IS HORRIBLE CUSTOMER SERVICE!!!!
Great store to buy or just look around for furniture. Customer service was excellent. Douglas was very helpful. Greeted me at the door and even took the time to price match the furniture on the Ashley furniture website to the one in the store. Thank you.
Meet with sales Rep. Michael Anothing. He answered all my questions gave quotes and very helpful.
Beautiful showroom friendly staff and quality furnature. I definately recommend Ashley for anyone looking for new beds of furnature
The serrvice we recie ed at Ashkeys was great. All of our questio s were answered. We are excited about our new dini g set and plan to frequent Ashleys whene er we are looking for furniture. Your employee was brian gutirrez at the webster store. Wery professional anx not pushy at all.
Rose help us fine a full bedroom set. Should colors that I wanted in white and grey. I feel in love with a grey set but it come in queen or king only. So Rose said the full is in the kids area so we order that and the adult dresser and nightstand. The grey is pretty and neutral looking.
Pretty cut and dry people, went in and was greeted by a salesman who introduced himself. Salesman wasn’t pushy and guided me right where I wanted to be. He showed me several options until I settled on what I needed. I usually go to this store and this is my second or third purchase. Knowledgeable staff.
Cisco is the BEST. If you need new funiture he can hook you up.
My salesman was knowledgeable patient and so kind helping us pick out furniture I would highly recommend going to Ashely furniture on the Gulf freeway and Bay Area .....ask for David he’s a gem 💎
The person who helped me was extremely patient and helpful in finding something that worked for me financially without having to compromise. I did wind up feeling a bit strong armed to purchase something a bit over budget in the end due to shipping dates, but overall had a great experience there.
Our sales person,Rose was very knowledgeable and professional. She was very helpful in helping us make our decisions. Will continue to shop at Ashley in the future.
Ashley's at Baybrook was very patient with my mother in law as she picked out her furniture. We were very pleased with the quality of the furniture and the attention the staff showed us,
The bed we purchased seemed like great quality love the price and the store is very clean. The only thing I would change is that the associates be more welcoming and less sales driven along with low sales pressure. There should be some team build. Other then that I’m happy so far and will have my furniture delivered can’t wait.
Great service to help us purchase our first bed as a married couple. They definitely made the process quick and easy for us. Thanks again Norma!
Great store. Employees are super nice. Store is really clean and organized. Big selection, Great quality at affordable prices. Will Definetly recommend.
My husband and I have been living together for 5 years and have always just used our old or hand-me-down furniture. We decided to finally get a bedroom set. To be 100% honest, we went to Rooms to Go first. We found a set we really liked but wanted to walk out and think about it first. We decided to go to Ashley just down the road, thinking the "really expensive furniture there would help convince us to get the cheaper one at Rooms to Go." But I'm so glad we went to Ashley! David was SO HELPFUL and explained the sales and payment options so we could get the best price possible. Such a great salesman who immediately sold my husband on the first bedroom set he showed us! We also got a very nice new mattress and I'm so excited for it all to arrive. Yes, we spent more than we would have at Rooms to Go, but the quality is world's better and David was so nice and helpful throughout the whole experience. He gave us our space to browse and talk when we needed it and was also able to answer any question we had. We will definitely be back!
Awesome and courteous attention. Friendly sales person. Patiently explained all options on type of furniture we were looking for. And no pressure! Overall was a pleasant experience visit g Ashley’s showroom. Experience which resulted in sales!!
Rose was a great , friendly, knowledgeable, sales person. Products shown met our needs and the sale price was good.
Came in was greeted cordially at the front and was able to get what my daughter need for her room. Reuben was with me throughout the process, gave me various options and was thorough. First time visited here and will come again on next purchase.
Great experience, great customer service. Satisfied with my purchase. Thanks, Ms. Reynolds. .
They solicit you. Typical big name store with big business customer service.
Extremely pushy sales staff who seem incapable of taking no for an answer. I’ve had the same experience on multiple occasions.
David was extremely friendly and made the whole process quick and easy.
David is the best sales person! Patient and thorough, honest and knowledgeable!
Douglas was great! He was so helpful and knew all the answers to the questions we had. He had no problem letting us walk around and check things out on out own until we were ready to make final decision! Thanks so much for your help.
Great service and great furniture at decent prices!
Great experience with massine. He helped us find the correct table for our space and helped guide us through finance. Don
My salesman was very helpful and patient with me as I went back and forth between several options and he made sure I saw everything that was available that was within my liking. Couldn’t of enjoyed my experience any more! Thank you Ashley Furniture!
They were so knowledgeable and dependable....I will recommend this branch In clear lake ... miss Norman jean was great too ....
Lies, lies, lies, and more lies. They will tell you a delivery of a date that isn't that far away while you’re in the store, but how quickly that changes once it hits that date. Oh and you want to talk to someone on the phone about this problem you could call the number they have listed but after 15 minutes on hold it just hangs up on you. I will update this for better or for worse after I’m there in person
Chaney was awesome.
My experience today was wonderful. Not only did they solve my problem but they made me smile and laugh. They even have me considering buying new living room furniture.
Brian G was our salesman. Very attentive and helpful!
When I came into the store I received a warm greeting and asked what I was looking for. I told the salesman Massine that I wanted a sectional with a chaise in grey. He promptly showed me all the options in the store. I selected my favorite and did not feel pressured at all to buy it right then and there. I left to compare with another store and came back for the couch at Ashley. Massine was very fast with the financing and purchase process. I thoroughly enjoyed my experience with Ashley Homestore and I will purchase here again!
Norma Jean our sales representative was very good. Patiently showing us several sofas, and knowing answers to the questions we asked. She helped us find a very pretty sofa the size we wanted in a color that will be perfect in our home. Nice morning spent getting what we need.
David took such good care of us showing us the best deals for our living room and bedroom 😍
I went in looking for a living room set and left with the perfect match thanks to Cisco! He was very helpful and listened to every request I had and we ended up finding the perfect set for me!
the staff here are like predators, they follow you around the store, very creepy
Norma was a friendly and informative furniture sales person. Prices are always good.
The adjustable bed that I got from Ashley has never worked correctly. Pushed warranty to some outside co that can't correct the problem. Going on several years now. I will never buy from them again.
Fantastic experience! Brian helped me find exactly what I was looking for. The staff banter and quip like a big family, and they did an excellent job of making me feel welcome and dealing with my particular situation. Would absolutely recommend!
Ms. Cindy Stone really serve diligently unto my Wife & I! Very knowledgeable & honest alone with helpful tips she recommended. She’s totally awesome.
David was a phenomenal sales professional! The store staff was friendly and helpful. The selection was good. The amount of incentives to purchase was incredible! GREAT EXPERIENCE!!!
Awesome service!
Recently bought a home and have furnished most of families our homes with their high quality beautiful products :)
I was looking for a new mattress set for my new house. I had no idea that there were so many types of mattresses since i have not purchased one in several years. Cindy, the sleep doctor, was so helpful in showing all of the possible combinations which would be good for the way I sleep. She was one of the most informed sales people i have ever met. I appreciate the information that she shared with me today. Thank you!
Awesome experience, great deals for quality products.
Great customer service today by Ashley's team. They listen to what I'm looking for and they always deliver with what I need. They are so kind and patient with you, never trying to push a sale, but just generally looking out for your best interest, always! I'm a customer for life and you will be too!
My salesman Mr.E.Jenkiins, was very patient and helpful he took his time walk me through the process until my order was placed and Set for delivery.A very Pleasant experience.
Quick, professional and helpful.
Cisco was very helpful and help me as much as he could! Right when I walk in he greeted me and asked why I was coming in. I knew what I was looking for before hand and he got to it right away. He explain everything to me. One thing I did not like and was very disrespectful was I waitress him ask a lady by the name of Cindy (not sure who she is a manager) to check his numbers that was my information and she told him No! I’m not going to look at them see if you can find someone else to look at them. She was not doing anything but standing there. And I think that was VERY rude of her to do that. All he ask was a simple question and the way she answered was not right. That was the only thing I dislike. I will remember her name and If next time I need furnitures I will make sure I will ask for Cisco. Thank you again.
When I purchased a sofa last Saturday at the store off bay area. I purchased a 5 year warranty. I was told some one would come to my house if there is a rip or stain and repair it. After I purchased the sofa I was told if I waited for delivery it would be two to three weeks. If I wanted to pick it up I would have to drive to spring. I went that day and picked it up the sofa was completely wrapped. I have pictures of it and the trailer and when I got it home. When I unwrapped it i found the back punctured and the top side of the back damaged. I called the next day and was told that even though I had a warranty that I would have to drive the sofa an hour back to spring and ask them what they wanted to do about it. I requested a phone number for the location and was told they do not accept inbound calls. At this point there is no way for me to confirm that the waranty I purchased is going to cover anything. If they will honor they product at all. If there is even another sofa at the location for me to pick up. I requested more transparency to the claim process. The lady on the phone said she would have someone from the ware house call me and no one has. So I am finding out that this is a disfunction because the store I purchased it at is a franchise for the manufacturer. I understand things happen but this is a horrible experience. I dont know that i will ever buy from this brand again even if they do the right thing moving forward.
Such a great experience!! Found everything I needed ! Thanks Cisco !!
Walked in to look at a new bedroom suite. Asked for the salesman from the last time we bought from there and found out he was out sick. Here comes the sales lady and she asked what we were looking then told us to look around and let her know if we needed anything. She was very pushy and not very friendly or outgoing.
Micheal Anthony was amazing! He made it so easy for my sister and I to find our first couch and at a really great price!
I was greeted immediately by Hector. He showed me exactly what I was looking for at a reasonably price and then applied another discount. Haven't gotten my furniture yet but the purchase process was as painless as possible.
Friendly and helpful staff with an excellent selection of well made furniture at reasonable prices.
On October 5, 2019, I made the grave mistake of purchasing a sectional from Ashley Furniture in Webster, TX. At the time, I was in the process of renovating a home and would not need the furniture until December. The salesman assured me that was no problem as all the pieces were in stock and would be available for delivery whenever I was ready. The delivery was scheduled at the time of purchase for December 4, but I later pushed it back to December 11, as the house was not quite ready. 24 hours before hand, I received a confirmation of the scheduled delivery. However, just a few hours later, I received a call that one piece was out of stock (an armless recliner). They stated they would deliver the other pieces as arranged and scheduled delivery for the other piece on for December 18. Like the fool their business counts on customers being, I agreed. Again, 24 hours before the appointment, I received a confirmation and then a cancellation and reschedule. I went into the store to try to cancel but they would not allow me to do so. I finally received the furniture on January 7. Less than a week passed before the wood inside snapped. I contacted the store for a replacement but they said that they first had to attempt a repair. They would not schedule a repair until they mailed and I received the “replacement parts,” which took approximately 10 more days. At that point, I called to schedule an appointment and was told I would be called back. Three days later, and the soonest appointment I could get was March 18. [During this time, they failed to send my bill to the correct address, resulting in late charges that they also would not help to correct]. Which brings us to today. The service technician [who never even asked for the “replacement parts” responsible for two weeks delay] arrived and was shocked to take apart the chair to find that it had clearly been refurbished and the entire frame badly repaired. I attempted to contact the store and corporate customer service about this. They were extremely rude, unhelpful and patronizing. The best they will offer is the delivery of a “new” piece of furniture at some unspecified date in the future. Not only is the customer service abhorrent, but their business practices are downright criminal. They sell pieces of furniture they do not have in stock and charge full retail prices for used furniture they attempt to pass off as new. When called out on their behavior, the customer service representative in the corporate office refused to let me speak to her supervisor and literally hung up the phone on me, mid-sentence. My multiple attempts to call back have been met with a variety of different excuses ranging from “there is no one above us to talk to”, “all our supervisors are in a meeting”, or “hold on while I transfer you [followed by the call magically dropping].” As I have discussed my experiences with others, I have learned that I am not alone in my experiences. In fact, it seems quite routine for them. Their business practices are predatory, taking advantage of vulnerable customers with no recourse.
I love Ashley HomeStore! Service was amazing. Helped with every request, found exactly what I wanted, got approved right away and took my furniture home with me that night. All withing an hour!! I was very surprise about how easy it was. I will be using them for all my furniture and decoration needs from now on.
We had a wonderful experience purchasing furniture for our new home! Chaney was so helpful!
Great shopping experience! Would highly recommend!!
Michael was great!
The people where very helpful it was easy it was almost like they knew what I was looking for.
I went in to look at dining furniture and was approached professionally with a smile by Mr. Michael Anthony. He showed me multiple options and very efficient with my time. Mr Anthony was very pleasant and informative. This has been the first time I have walked in a furniture store and completed in less than 45 minutes!!!
I highly recommend! Great furniture and customer service.
When will these store start paying attention to people. WE DONT LIKE BEING APPROACHED LIKE PREY WHEN LOOKING FOR FURNITURE!!! BACK OFF...put your sales people on an hourly rate!
Poor costumer service and everything was not delivered as promised and took a week later to receive a temper pedic bed I bought and had no bed to sleep on for a week and was not compensated for our troubles. If I could give less than one star I would.
The sales person Chris Hendley was very nice and patient with me !!!!
Sami was awesome and I can now sleep comfortably
We ordered 4 pieces of furniture right after Christmas. We were told my our sales manager all 4 pieces would arrive January 7th. 3 arrived and the 4th one just didn’t show up? Our sales manager never reached out to us to let us know the 3rd had been back ordered. Finally I called the store to learn this info. We set up a new delivery date for February 20th. Again, no show no call. Our furniture never showed up. We did in fact receive a confirmation email a day before— assurance it would arrive. I called the store and they said our sales manager forgot to have us sign a paper so they gave our table to someone else and would won’t get another one delivered until April. I can’t even wrap my head around or even explain how terrible the sales manager is we are dealing with and the customer care at this store. It’s terrible. I’m telling everyone I know never to purchase from this store!
Very helpful and informative sales representatives. Clean, neat and very organized store
From the moment we stepped into the store Gary was extremely welcoming! And he stayed alongside us to give us helpful information! I’m thankful for the team of experts and prompt service you provided! I’m in love with our purchase!
Stay away, take your hard earned money and buy somewhere else Bought a sectional, paid cash, received 10 days later!!! Used for 2 days and multiple creaks and noises stared to appear, contacted their repair center and that’s where things went downhill. every time we call we get told that we will hear from a scheduler to set an appointment to perform in home repairs, after the 3rd call we get told, none of our calls to request repair appointment has been recorded let alone been set up!!! Needless to say, we were able to get an appointment set and completed after an exactly 30 days from purchase. A tech showed up, tore the bottom of both sections AND repaired the problems to picture perfect, sadly that lasted for 3 days, the same noise and even worst started up again, we started the process all over again, this time it took 2 calls and two weeks for the tech to show up, unfortunately we get told that there won’t be any repairs to be done since the 1st attempt did not result in positive outcome. He told us that we will hear from corporate on the next step of what should take place. We received a call from corporate, stated, based on the technician report, finding & recommendations ( remember, he didn’t attempt to repair the 2nd time) that the noise is there but it’s up to manufacturer’s specs, and therefore “he” doesn’t recommend replacement nor repairs to it. Therefore no exchange or repairs will be provided. To Ashley’s furniture, that was the last money you will receive from me, and I’ll do my very best to make people aware of your deceptive practice and your falsely advertising of “stay behind our products” I work with public and therefore I’m meeting, talking to people everyday, I may not run you out of business but I will certainly drive business to your competitors.
Great place great, great people love to shop there!!! Employees at the front counter were very helpful!! Financing flexibility was really available for my needs!!! 😀😀😀
Sales Person was not helpful especially after my fiance asked for a couple minutes to thing over the set she wanted.
SAVE YOUR TIME AND MONEY !!!!! I have been waiting for a dresser for close to two months now.... 1st delivery the dresser was damaged... 2nd delivery....they repaired (very poorly) and tried to say it was new.... 3rd delivery....tried to send the EXACT SAME DAMAGED dresser..... I paid for BRAND NEW I EXPECT BRAND NEW !!!! PEOPLE do yourself a favor and STAY OUT OF THAT STORE !!!!! YOU HAVE BEEN WARNED.....
Sales people here are worse than at a car dealership. One employee in particular popped up on us about 17 times. Super ridiculous and awkward. We saw a few things we liked, but frankly we weren't keen to spend any money after being bothered so much.
This is the most unorganized business I have ever dealt with. It took multiple calls to customer care to finally get our furniture delivered (6 weeks late). They don’t answer the phone, the don’t return calls or emails - zero professionalism.
Tell me why I got 2 credit cards in the mail from 2 different credit card companies? One for 6500 and one for 3500, when our purchase was only $2000. My credit dropped because it was run 5 times!! Don’t screw me over because you’re trying to make me spend $10k at your store. I’m done buying from this store.
Good service, but the majority of the time the deals, percentage off, are not 100% real, is just if you buy a certain amount of money on merchandise.
Placed an order at @AshleyFurniture last week. Recvd notice yesterday that deliv. that was due Feb. 17th would now be June 6th. Went to Canx order and find out there's a 10% cancelling restocking fee for something that's not in stock. Could have notified me when ordering or next business day instead last minute. Ripoff artist. Steer Clear of @AshleyFurniture.
Excellent customer service
This was our first time in Ashley Furniture about 2 weeks ago, looking for a house full of furniture. We looked around for awhile and was approached by David. I have to say he is one of the best sales people we have ever encountered. He was polite, knowledgeable, helpful and a lot of fun! He got us everything we needed and a few extras at a great price! We enjoyed the whole experience and HIGHLY recommend Ashley Furniture!! Go see David, he's an amazing person! We will definitely be back!
The staff at the League City, TX store was so nice to stay late w/us until we made our decisions & finished our transactions. Ron our salesman was wonder. He was so patient, kind & helpful. I would recommend going to shop there for all your furniture needs.
Nice things and nicer employees
The incompetency of this store management is the reason I will never buy a piece of furniture from Ashley again. They all need management retraining on the art of customer service as they lack integrity and can't seem to make a simple phone call or text to inform the customer that a delivery date was changed. Nor did they credit my delivery fee as they promised. I've had to make numerous phone calls and emails because no one on the store level or regional level calls their customers back. The incompetency runs from their leadership team down to the store management level. I've heard every excuse in the world. Here's a page from Customer Service 101. Don't make excuses! Just get the job done! COMMUNICATE! Go Above and Beyond and just follow-up with the customer to make sure what you promise, you deliver. You are not the only furniture store in this city, but you are the one that will never get my business back. I wish I could post this review without a star. One star, is one too many.
The best customer service we’ve had at a furniture store! The furniture itself is great & a variety for everyone. Will continue to purchase here! Ben & Michael took very great care of us.
Michael took care of us. Everything was great and went smoothly. Had a great Presidents’ Day sale!
Great people great furniture great prices.
Buying a simple couch seemed to be a more complicated and involved process that I expected. Im not sure why it couldn't be simpler. I bought a specific model that was highly profiled as a special deal on their ad. Even though this was a leader item on their ad, it still took over 6 weeks to get it. Although I knew that they don't stock items at their store, I expected that they could deliver it to their store where I could pick it up. Instead, their choices were to pick it up at their warehouse (over an hour away) or to pay a delivery charge to get it at my house. On the positive side, it was delivered on the day they had promised and they called me with more specific times as it got closer.
Very friendly and great knowledge and help towards every question and purchase. Ask for Mike Anthony if you’re at the Webster location.
Cindy is great! Thankful for the deal and thankful for her detail. Prices are higher but seem worth it
STAY AWAY!! They use cheap imported particle board furniture and screw you with $2,000 prices. The fumes from the paint on their furniture is toxic. The fumes smell terrible. Each Ashely store is owned independently and you cannot return the cheap imported third world furniture!! Save your money and go some where else!
We were shopping for new living area furniture for our new home. So many options to choose from at the store. Samantha Davenport was awesome! We browsed the selections two days in a row before making our choice. She helped us with design and measurements and to figure out our options as we narrowed them down to our final selection. She even helped us decide on an area rug after we had already paid for the furniture then decided to add it on. We never felt pressured and were allowed to take all the time we wanted. Overall an awesome experience and great value!
The staff is extremely friendly but not the least bit pushy which is a bonus for someone with high anxiety. Brian our sales person today is AMAZING see him if you go!
Mary Lou was amazing! She had excellent customer service and was very patient as I made my decision. I got the perfect bed set and accessories for my room. I’ll definitely be back!
A big thank you to Matthew, it was a pleasure having you help with our new sofa
Today (Wed. 1/29/2020 around 330pm) was my first time ever visiting Ashley Furniture and the staff nailed it!! There was someone to greet me when I walked in and Micheal was assigned to assist me immediately after I passed the customer service desk. He was very attentive and thorough. I asked a number of questions and he gladly explained them all. I'm a single mom of four with an extremely busy work schedule, but Micheal, the manager "Que" and the other staff made my time extremely efficient. I've been to other chain furniture stores that left me to wander and only became remotely attentive if I explicitly expressed an interest in making a purchase. Not here! "Que" and her team took the time to nurture my interest and I gladly financed my first purchase! Can't wait for delivery!! Keep up the great work guys!!
Great customer service. The sales reps were not very pushy and answered all of our questions. I am very impressed with this store.
Hands down best Furniture store! Ron Moore was able to assist me in the process, got approved right away. No hassles, the other workers in the store were nice and helpful too. Definitely recommend!👍👍
Great store. Good sales folks. Always enjoy working with Matthew Hill as our sales rep.....positive, no pressure, and all-round cool guy!
LaVance was extremely helpful and patient as I was exploring and making a decision on my bedroom furniture. He was very knowledgeable on the questions I had which gave me clarity to make my decision! I am looking forward to getting my dream bedroom!
Our sales man in the Webster location was great. Michael Anthony was very attentive and answered any questions we asked. However, the customer service is awful and this is probably the last time I’ll be purchasing from here. I had to call THREE times before they rescheduled a new delivery for me. Each time i called something went wrong or they forgot to put in my service request. When the delivery men dropped off the furniture they left a huge scrape on my brand new wood floor and left all of the trash on our front lawn. What kind of mess is that? I didn’t think to go check the front lawn because why on earth would people do that!!! I am not impressed and just be careful with customer service. The sales men are not what it’s all about.
It was a great experience. Our sales person Michael was super nice, very knowledgeable and willing to help in any way.
(Translated by Google) It takes a long time to deliver the things that one calls bought (Original) Se tardan mucho tiempo para entregar las cosas que uno llama compró
I will never spend another dime at this location nor any other. I placed an order before Christmas and deliberately waited a month in order to receive all the pieces together. Two days before delivery I received the confirmation text. Upon clicking the link, I noticed a piece was missing from the order. I contacted the customer service line and was told the last piece was on backorder until middle of February, almost two months after my initial order. I then tried calling the store directly 7 times with no answer. I finally called the customer help line and was basically told it was a manufacturer issue and theres nothing they could do about it. I was then insulted by the rep who told me they do not give discounts over back ordered items. Not once did I expect or ask for a discount. Ashley can now join the no buy list with Rooms To Go.
Staff were very friendly and welcoming. Brian Gutierrez is your go to guy. He was very helpful and precise.
I liked the furniture models and the quality. Most of the furniture models have no color choices, only one color availabile.
Rose is amazing! There could never be a dissatisfied customer that had her as their salesperson. She's geniune, funny, but mostly shows customer options once she hears what they are looking for. They can't help changing their minds to purchase one of her choices. Thank you Rose!!
Serena did a great job showing me around and helping me find the perfect couch
Great purchasing experience. Helped me discover the bedroom set I’ve been searching for while explaining everything in detail. No pushy salesmen.
Very nice place to buy furniture. I've bought a dining room set and a set of mattresses. Their prices can not be beat!!
We are very blessed and thankful to Ashley’s furniture for helping us find our perfect dream living room and dining set. Massine El at Ashley’s in Webster TX was great! He went above and beyond and was very patient with me. I had already gone by the day before yesterday and wasn’t fully convinced and wanted to go home sleep on it consult with my husband and bring him in to actually see the furniture pricing and see if he agreed. Massine was not being pushy at all nor pressuring me. He was very very accommodating and even made a sketch in paper so I could imagine my furniture. I went to other furniture stores to compare prices but the price, financing and friendliness made me come back. Thank you Ashley Furniture and thank you Massine El.
Had poorly crafted pressed wood and glue particle board furniture for a week when foot broke. Ashley wont honor purchased insurance. Cheaply crafted not cheaply priced. Not impressed and will never buy again from these crooks.
Very Courteous and helpful staff!
We are very disappointed with how the delivery of our furniture is continuously rescheduled even after they confirm. Now our delivery is cancelled because it was not on the truck. Horrible disconnect between the warehouse and the store. ?????????? Thank you for the response, we cancelled our order and Mattress Mack took care of us. We purchased a whole bedroom set, plus a mattress and Gallery delivered us our order in 4 hours and gave us free credit for accessories. Looks like the home town hero won a new customer.
Well. Moved to Houston December 20th. Furniture was ordered 14th, and was supposed to be delivered on the 30th (that in and of itself is unacceptable). Then, on the 28th I was informed that the furniture was not going to be delivered completely because they only had one of the 3 pieces. I was told we could delay it until the 7th of January, their next delivery date (again... unacceptable). We agreed, my father used vacation hours since I’m starting a new job on the 2nd and can’t take off of work for a couch 🤦🏾♂️. My mom gets confirmation over the phone that all 3 pieces are to be delivered January 7th. I get a phone call at 1:45 on December 30th telling new all three pieces are in transit and are on the truck and will be about an hour and a half behind schedule. They finally show up around 3:00-3:30 and only have the sofa portion of the sectional and don’t have the recliner. Then we get on the phone and are told there are no records of the conversation happening. Then we are told that they can put it back on the truck and that they will send us everything maybe possibly but not certainly lol that pieces would be delivered in January at some point. We canceled the delivery permanently and won’t ever be buying furniture from them again. Not even because of the furniture... the overall service was horrible and so much of my time has been wasted waiting 16 days for furniture we aren’t even getting anymore.
Purchased a sofa from here in October. The frame broke in less than a month. They have 1 year warranty on the frame, seems easy enough. I called in and reported it. Sent them photographs, etc. they said they would send someone out to repair it. Okay. I scheduled an appointment, took off work and stayed all day waiting for them. No one showed up. Called them the next day they claimed they never got confirmation from me. Which is a lie, they left me a message and I called back and spoke to a woman who said she confirmed it for me. So someone didn’t do their job. So then the person I talked to the third time, said she would schedule it for the morning of December 14th. Once again, no one has showed, but this time I never even got the confirmation call. So I called them at 12, I was placed on hold, then without warning sent to a voicemail. No one showed up to fix this sofa as promised, and now it seems that they don’t even want to pretend to help me anymore. Edit: from 1 star to 3 stars. The guy finally showed up to fix the sofa at 3:30. Not exactly morning. But at least he came this time! The service technician was very nice. That’s why he is getting them an extra star. However, the customer service people our horrendous, their job is customer service and they failed at every turn during my experience. This whole experience left me with a bad perception of Ashley Furniture.
Good service!!
I went to the Ashley's store in Webster and placed an order over the phone later the next day. I informed them of the online price and they said they would match the online price. Which was $299.99 for the sofa and $279.99 for the loveseat. I was informed the total would be around $780 with delivery, and the billing department would contact me for my payment information. I waited that day and they never called. I called the sales guy the next day that I had spoken with, named Micheal Anthony, and it went straight to his voicemail, as if he blocked me or something. So I called the store, and they said a order was never placed by the sales rep. At this time I was speaking with the manager Eric, and he said he would look into the situation. He calls me back and informs me the lowest they could sell me the couches for was for over $900. Which was not what was promised to me. (I am a mom on a budget, and was counting on that sale price.) I told him about the online pricing, but by then the prices had changed. I felt like I was at the bottom of the priority list just because I was trying to get a good deal. Since the order was not placed by the sales rep the day I called, they made me miss the online sale price. And they would not honor that price anymore. I explained to them that it wasn't my fault that the order was not placed, but they informed me; there was nothing they could or would do about it. I am extremely upset by this, and would never recommend buying from this company.
Michael Anthony is fantastic. Down to earth very helpful.
Great location, very helpful staff.
I'm definitely shopping at this location again. I started at the one in Pasadena (bad experience), and ended up at Ashley Furniture-Baybrook. I was able to walk the entire store once without being swarmed by an associate, and finally when I was ready Hector really made purchasing/financing really easy and understandable. This store at this location had many different great options, so it can definitely be a one stop shop!
Good sales
Small selection and higher prices. Didn't purchase anything.
David was seriously the best. Great customer service made the process so quick and easy. I'll definitely be back the next time I need something new for the home!
Bought furniture here 5 years ago and was told by our salesman and the manager that if I bought their protection plan for $500 and did not use it over the next 5 year period they would send me a refund check. Now that 5 years has passed, I called to inquire about this only to be told that they will only issue a store credit. I never buy these plans and would not have bought this one had I not been lied to. I currently do not need any furniture nor do I have intentions on buying. This goes along with the other $167 dollars they would not refund for bad furniture. I guess I now have over $600 of credit with no intention of using. Would not recommend buying here.
Very nice selection of furniture.
Great customer service! As soon as we entered the woman who helped us immediately mentioned to us there was a place for our child to play. She took the time to get our names and write them down. She worked with us to find the best option possible for our budget and made sure we got full advantage of all deals. Will definitely be returning.
Black girl work there is too flirtatious. When couples come in the store you reference both of them, not just look and talk to the man.
Great customer service from Brian. We bought a bed set. He wasn't pushy, but was available and knowledgeable for all our questions. The store manager was kind of a jerk to the employees though joking about "finding another sales person to replace Brian" and telling the customer service girl that "He had to see every email to make sure she was doing her job". If you can't trust your employees what kind of store are you running?
Michael Anthony Helped My Fiancé And I Find A Great Mattress & Was Able To Help Us With Getting Financed As Well! Hands Down The Best Sales Associate We’ve Had Give Us The Best Deals! Thank You For Helping Is Complete Our Home!!
(Translated by Google) Good attention, a lot of variety of household items and different prices to choose from. (Original) Buena atención, mucha variedad de artículos para el hogar y diferentes precios para escoger.
Excellent service Damian was awesome, even though we came in a little late, he still spent time helping us pick out a table that was perfect for our family.
Horrible service from salesman Michael Anthony. I purchased my furniture three weeks ago. I paid CASH!!! I was told my lamps wouldn't be with the delivery, but could pick them up the next day at the store. Went last Sunday as told, and was told they would be there Wednesday. I went today, and still no lamps. I was told by Michael Anthony there was nothing they could do. I paid for the lamps already, and there's nothing you can do????? I was about to take my father in to purchase furniture for his entire apartment. CASH!!! Now, thanks to MICHAEL ANTHONY, I will be taking my business elsewhere.
Terrible service I would give a 0 star if the system would permit it. Have been waiting for lamps for almost 2 weeks received a call and was told to come and get them when at the store was told the lamps would not be in until Wednesday went the following Sunday today and was told that they did not know where my lamps were asked the rep what they could do about it and he flat out said he couldn't do anything provided no solutions no options asked to speak to manager and he rudely ask a receptionist to page a manager and walked away if you are thinking of purchasing from this store dont terrible service oh and did I mention that all my items were paid in full at the time of purchase. I would think that would be worth some good customer service needless to say I will not be purchasing the rest of the furniture I need to replace from this store.
I went to the Ashley Store in Bay Area and was helped by Irfan. He was nice, helpful and I feel he will go out of his way to get my sofa delivered earlier for a party we are having. I also ordered a table and chairs for my dining room, which will be delivered today. He matched a price I saw on mobile. It was confusing because mobile, online and in-store were all different prices. I feel that he provided quality customer service without being pushy or self serving. I will buy from him again!
Went in looking for a bedroom set & mattress & with the help of Irfan we were in & out in no time! Made our experience stress free with his knowledge & advice an would look to him with future purchases without question.
Friendly staff and beautiful store to visit to get all your home decor needs.
Everything us great until you actually purchase furniture and need support afterwards. I purchased a dinning room set about 3 weeks ago and bench broke within days. You have to wait in long lines to get through to customer service and when you finally get through all they can do I place a work order with third party company. After a week, I still haven't recieved a call from them to schedule getting piece fixed. I called today and I have been unable to get through to customer service. The line just rings and hangs up after waiting 12 minutes on hold. I requested a call back and no one has called after 30 minutes waiting.
Don't order anything that says it's on "Backorder". You will get the runaround! First date of backorder will get pushed back to another date and so on and so on...THEN the date they are finally going to bring it they say they can't deliver because they are missing pieces?? AND they wanna try to deliver a toddler bed without the mattress. THEN they claim the mattress was never ordered!!! Very disorganized!!! I see in the other reviews that this appears to be the norm here so do yourself a favor a don't order furniture from this store. Also, if you call customer service they are rude and a employee named Patty hangs up on you. Wowwww! Customer service is not at the top of this company's list.
I WOULD NOT recommend this store location to anyone. Kudos to those who had good experiences, however, like many of the comments below, if you are intending to finance and have furniture shipped to your home through Ashley Furniture, please think twice. I was originally very happy with the service I received (Chaney was my sales associate), however, when it came down to actually receiving my furniture, the customer service went left really quickly. My order included a bed frame (headboard, footboard, rails) and I only received a headboard. I was notified the morning of the original delivery date that the footboard and rails had been left off the truck and that I would have to wait a week later to receive the remainder. When I contacted customer care, I was told that I could not request a time of day that would best suit my schedule (since I would now have to coordinate my day to leave work again to receive my order) for the remainder of the delivery due to it being an inconvenience for the truck drivers route. Last I checked, I was the customer. I then called the Baybrook store and was told by someone who identified themselves as a manager that their hands were tied and nothing could be done. I completely understand that mishaps occur, but no one at Ashley Furniture took ownership of their mishap and no one cared about me as the PAYING customer. No one asked why the timing would not necessarily work for me or offer any other suggestions to meet my needs. I myself am looking to purchase a home soon and WILL NOT give my business to Ashley Furniture to furnish my home. Again, I WOULD NOT recommend this store location due to poor customer service after a mishap occurs on the end of the company. Please continue to look around.
Sad selection! Our sales associate was really pushy and not knowledgable enough about their current ads
DO NOT PURCHASE FROM THIS STORE!!! My wife and I went into this store with our parents to purchase a sofa for our new home. We found a nice leather sofa/recliner that we decided to move forward and purchase and were helped by one of their salesman, Michael Anthony. We shared our concerns about the material of this sofa as we have 2 dogs at home so having pet damage protection was a necessity for us which he said they provided. He assured us that the GBS protection plan we purchased protected against all pet damage, but apparently it doesn't protect against scratches in material from pet claws??? Why would I care about stains or anything liquid if its a leather couch? That can be wiped up easily. Scratches were our main concern and we voiced that with him. A month or so later without fail, our dogs had scratched into the cushions of the sofa. We attempted to use our protection plan only to find out the pet scratch damage is not covered! We paid 600 dollars for this couch and another 129.99 for the protection plan. After multiple calls to both this specific store and their corporate number nobody seems to care that their salesman lie! When asked for a refund or for the damages to be covered they told me it was out of their hands! They made their 800 dollars off of us and now don't want to help. And we were even returning customers! We will never be returning to this store again and I hope that this post steers people away who are thinking about shopping here. The customer service is horrible!!!
Went to the Webster location on W Bay Area Blvd & we were greeted by Irfan. We told him what we were looking for & he located the dining room table right away. He was very professional & understood our furniture needs since we just moved into a new house. He told us he is part of the design team & said once we get the furniture in, to contact him & he can help with other pieces we may need, to fit our home. We left the store after our purchase feeling very good about his support.
Flippin' horrible!!! I purchased a high end leather sofa and love seat only to have both delivered damaged in two separate deliveries. On the first delivery, the drivers lied and said they couldn't take the sofa back with them, that I would have to wait to have another delivered which wasn't true. Today the love seat was delivered with and obvious tear in the material. Two days wasted on waiting for damaged furniture. I requested they keep the furniture and credit my account so I can take my business elsewhere, but they refuse to work with me. All they say is "I'm sorry" over and over again. Yes, they got it right. They are "SORRY!!!" Will never do business with them ever again. They obviously do not value their customers.
Great service friendly staff, alexander was very helpful and honest with us. Ashley has some great furniture, but their quality and sturdiness of the furniture is slipping.
We met Irfan Ishaq on our journey to redecorate our very small living room. We downsized to smaller home after the kids all left us, and none of our furniture would work in the small space. Irfan was awesome at listening to my needs and bouncing back and forth on the floor we ventured out to find the perfect fit for this small space. He is creative and has some wonderful helpful hints to make color, texture and style fit any price point. We loved our selection and I will pester this expert for any future design and furniture needs.
We we’re very pleased with our service here at Ashley’s. Irfan worked us a great deal and was a tremendous amount of help! He was very professional and knowledgeable in his service he provided! We highly recommend his assistance! Thank you again Irfan!
They have really nice furniture here but its way over my budget. Place is nice and clean. Furniture most likely starts from $500> just fyi. Good customer service.
Went in and Irfan helped us rugby away with the best deals and got approved right away for financing. We are so Glad we will have a living room by this friday and we know we got the lowest price by him. Thanks Irfan
** POOR CUSTOMER SERVICE.** Do not finance furniture from Ashley furniture and it’s financial services.The good quality of the product itself is the only reason this place deserves a star. I purchased a couch from this location and decided to finance it through Genesis Financial Services. I signed a 12-month deferred interest contract but when I received my first bill it stated that I agreed on a “ 6-months deferred interest” promotion which is incorrect. I contacted Genesis and they claim they can’t change it, so I then went back into Ashley furniture and spoke to a sales representative about my situation and she claims “There’s nothing we can do to help”. I have faxed over my originally receipt to their back office and hopefully they will honor the contract I signed and agreed on. Ashley furniture has failed to support and represent Its customer in a time of need. The next step is to file a complaint with the Better Business Bureau as well as reach out to the Texas Attorney General for further assistance if the issue is not resolved.
Ask for Matt. Hes a Wonderful sales associate who helped me and my new wife get set up with some really cool stuff for our 1st home!!! Thanks for everything Ashley's and thank you Matt!!!
Excellent service
I have spent over 20k at this location in the last two years and this will be my last time spending any money here. I had a great experience while in store with manager Cory Brown as he helped my wife and I select matching nightstands from our previous purchase, new sofa, and we even bought a new tempur-pedic with an adjustable base. Cory was extremely knowledgeable and made you feel like he cared... That quickly turned... I was told multiple times that I was to receive free pillows with my purchase of a new mattress. When I asked about them after the sale was made he would ignore my texts and the other team members in the store would say they needed to speak with Cory and find out what was going on because the pillows were never placed on the order. I would text and other team members would call him with no response. After finally getting someone to listen to me, Bridgette, was able to get some traction on this. She was able to finally get Cory to respond and she asked me to pick out pillows on their website. I did as she requested only to receive an email later that night that the pillows had been ordered, only they placed an order for pillows I cannot even see on their website. I've emailed Bridgette back requesting a confirmation of what was ordered and I'll update this after she responds. This review is mainly to point out how the sales team will text and call you MULTIPLE TIMES while they want to make the sale but once the sale is complete they have no interest in helping. It's a shame to be honest, I had asked Cory while we were working with him if there was any way that I could leave a positive review for him because he was such a pleasure to work with. I'm glad I waited because the true colors come out post sale. Update: The store manager finally took over the situation and gave me pillows there in store. Wasn't the pillows I ordered in store or even on the website as they requested. They just gave me whatever pillows they had in store, which I accepted because I just got fed up with dealing with them.
Seems like this is a reoccurring issue from Ashley, as this story adds another occurrence... Great in-store service as our sales rep treated us nice, and was pushy but not overbearing. I know they have to make a sale, so I'm not going to judge them for that. However, this is the problem that I have. A big one that makes a 4 star review, change into a 1 star review. Logistics, scheduling, and customer service about said events need to be addressed for this chain to survive. We bought an extension table and eight chairs from this location. The representative on the floor said they have the chairs available, but the table is on backorder from the manufacturer possibly. They said it would get here in a month. A MONTH. We liked the look of the table so we unfortunately decided to go with the sale. We bought this set in mid may, and "receiving" it in mid June. No notices of any kind about our delivery date, until I had to call the company in June. I called a week ahead to change our date of delivery from Monday, June 17th, to Thursday, June 20th, due to scheduling on our end. On Tuesday the week of, I received a notice in an email form confirming the delivery times that Thursday. Wednesday morning, the day before delivery, I get a voicemail saying, due to unavailability for delivery, we have to reschedule for Monday of next week. I called back as this is unacceptable. The customer service rep threw out excuses about why they couldn't deliver instead of being apologetic. Its logistics 101, the items were supposed to be here on Monday originally, and you can't even get them here on Thursday 3 days later. What's even worse is that the notice of unavailability is one day before the delivery date, but after the confirmation of delivery. People take time out of their livelihoods to be home on said day of delivery. With that, we had to reschedule on our end to make it work. Sad to say, this is one unsatisfied customer. Just hopeful its delivered, if at all, when they say it's supposed to. Update: One of the customer care employees, called an asked about the details. After hearing them, she was very apologetic and even gave some store credit for the events. She went on saying this was unacceptable and she will get with the teams to better their mission of customer care.
Loved the selection of furniture but the delivery and warehouse people are on a totally different time. It seemed to take forever to get our ottoman.
We had an amazing time today with Irfan Ishaq! He made picking out all of our new home additions easy and fun! We found our entire living room, dining room, and bedroom suit in a little over one hour! We love what we got and Irfan made it super simple, we will be back for more and all our business will go to this guy! He Rocks!!!
Great furniture!! Get with Michael Andy, he's the best!!
My family has been having a very bad experience with this store. We purchased a recliner from there and when we went to pick it up it took forever for someone to help and then when we finally brought it home it was the wrong recliner. We had to take it back ourselves. They even told us we were not suppose to even pick it up. Took us about an hour before they would take it back and refund us our money. We still have yet to get our money back and they keep harassing us about a recliner that was suppose to canceled. They never pick up the phone from that location and they even hang up on you. Never will buy anything from there again.
Irfan was amazing!!! He helped us pick furniture for our new house. Since we are still in the process of building it was hard to choose what kind of style we were going to go with. I took pictures of the unfinished house and irfan worked his magic and gave me his suggestions based on the floor colors and wall colors. I would recommend anybody who is conflicted on what kind of style they are going for go to Irfan at Ashley’s he will be an amazing help with his suggestions and ideas!
Great deals, nice looking leather furniture!
Irfan was very helpful and had great insights. I came in with a picture of what I wanted and he helped me make it even better. He had suggestions for great pieces to finish the look and walked me through the whole process. Will definitely be back for help with the next project.
Irfan was awesome! He worked his magic! He is very knowledgeable, from pieces of furniture to the buying process! I would certainly recommend him!
We are very happy with our experience at Ashley Furniture. Our salesperson, Michael Anthony is extremely knowledgeable, professional and helpful. Michael went above and beyond to assist us in selecting the perfect furniture for our home. Great selection, pricing and superior customer service. Thank you, Michael!
The ONLY reason I gave it one star is because it would not let me leave a review with zero stars. This is the absolute worst experience and worst product I have ever experienced. We purchased a nine piece couch back in February. After 5+ times of being scheduled for delivery, all the pieces showed up by the end of April. Multiple times of being scheduled we did not get notified of a delay. They just did not show up after we took off of work for all of those days. I called to see where they were after the scheduled time had past and they informed me it was not coming. This happened 4 times. The other times I actually got a notification the morning of to let me know it was not coming. I had already taken off for those days as well but hey, at least they told me the day the pieces were supposed to be delivered before the actual time. Two of the pieces are messed up upon delivery. We have had the same service tech come two different times to fix the pieces. One piece is internal parts that he actually made way worse in performance upon the second time fixing it. The other piece is a framing issue that the tech says is “fine” and normal. After submitting the photos from his visit, Ashely actually called us and said they agreed it was messed up and would send a tech. The third visit he said the same thing, “it’s fine/ normal”. I’m tired of getting absolutely nowhere with them. Their customer service is even worst than the products they sell.
I am a repeat customer and I love shopping at Ashley’s because the service is fantastic and the quality of the items they sell. I have always done business with one salesperson at the bay area location and his name is Irfan. He always makes me feel like I am not pressured or wasting his time. He is so knowledgeable on the products sold in his store. I have and will always use him when I purchase anything in the store.Thank you again for another wonderful experience at Ashley’s.
Found almost everything I was looking for. Michael was a great help
Our designer and sleep expert, Irfan, was knowledgeable, insightful, very helpful and kind. He was patient, always ready to change gears with us, and showed us multiple options to suit our needs. He asked great questions in order to guide us to our answer. I highly recommend him. The other staff were also kind and helpful.
Irfan was amazing! Very knowledgeable on all furniture pieces. We had running from set to set and his advice was very appreciated! This guy has great taste and we will only deal with him in the future! He helped design our entire living room! Hands down the best furniture buying experience we have had!
They have a good selection of mattresses but the sales rep was extremely pushy and trying to sell us things we didn’t need. She seemed visibly upset when we didn’t like the things she showed us and tried giving a sleep demo to sell a product we did not want or need.
Michael Anthony was helpful and pays attention to everything. He was not pushy or all salesy he was personable and patient. He even carried the pillow to match with other items. I have always loved ashely furniture it is sturdy and great quality. Good experience and cant wait to get my new living room!!
Let me first say this isn’t the first piece I’ve bought from Ashley’s and had no previous issues. This particular sale has been absolute HELL from the second we walked in the door, walked over to the piece I went there purposely to purchase and the salesman Eric said, oh don’t look at that one. Mmk. The piece I bought was new and very popular so it was on a massive backorder which I was willing to wait on. The chair to the set was on sale as a floor model and they agreed to store it for us. The transaction didn’t take long to complete and we left. About a week or two went by when the salesman called to inform us that he messed up the sale and we’d have to come back in and redo the paperwork or cancel our order. We were in the store for 2 hours behind the line of complaints already there. If that wasn’t bad enough, the salesman called and basically harassed us for weeks to come pick up the chair they assured us they could store until the rest of the furniture was delivered. We ended up having to have the chair sent to the warehouse to be brought with the set to get him to stop calling us. So today’s the day the furniture was set to arrive between 10:30-1:30. Despite my Mother visiting from out of town we’ve stayed home waiting for the delivery. 1:30 came and went, no furniture. I have text proof of the delivery slot we were given. I called the store and spoke to the rudest CSE who informed me that despite my text confirmation saying 10:30-1:30 my furniture would arrive between 4:30-7:30 when I have plans to go out. These mistakes, especially this many on the same sale is inexcusable. Just blatant lack of regard for the customer and poor customer service. I will never buy from Ashley again as this entire process has been a nightmare. I love Ashley furnitures selection and prices but this headache isn’t worth it. Never again.
My wife and I had an amazing experience! Ask for Irfan and you will be in great hands! He was extremely helpful and friendly! The customer service he gave was incredible. I couldn’t ask for anything more. I recommend Irfan to any customer! A job well done.
We really appreciate the way Michael Anthony took care of us. He took his time with us and allowed us to stay beyond closing. We were very pleased with the furniture we purchased and highly recommend this establishment.
Lavance was awesome definitely recommended
Horrible experience with scheduling a delivery. Cancelled or delivery date on two different shipments 6 times. No call and no show twice. Took a month to get a top of the line temperpedic delivered.
My wife and I had Irfan assist us with our purchase. I can not say enough wonderful things about him. From helping with color choices to being unfazed by our two young children. We would definitely recommend him and Ashley to anyone looking to purchase furniture.
Well...good sale but, multiple stories about availability and delivery. Not very accommodating when I went into the store to cancel the order. I lost confidence in them being able to actually deliver what i had ordered.
Dustin Stacey is the best! He is a sleep expert and helped me find the most comfortable mattress (I'm 6 months pregnant). Not only that, his customer service is exceptional! I did not feel like I was being forced to purchase the most expensive product. He made sure to show all options that are economically feasible for my budget but still great quality! He will not disappoint! Go in and ask for Dustin Stacey!
It is a little expensive for limited options
We love Ashley Irvan is an asset to the company we are from Maryland he helped us from Texas and when we got here as well we are moving to Texas my husband and will be back to buy more furniture ONLY from Irvan
Irfan from Ashley furniture was awesome. Very knowledgeable and helpful. I’ll definitely be using him again for all my other furniture needs! 🙏🏼
Our sales person Rose Nguyen was incredibly helpful and patient with my husband and I. She made it the process easy and enjoyable! Janine Ramirez in the financial department was so knowledgeable and quick with our paperwork. We highly recommend using Ashley due to these ladies. Thanks! Update: this has turned out to be the worst experience I have ever had!!! I will never do business with this company again and I will tell everyone and anyone that will listen to not do business with them!! They have the WORST customer service! I spoke with a manager Cory Brown and when I asked to speak to a manager above him he would not give me a name and told me that my issue would go no further than him! I was shocked that this is how they treat customers! Awful! Awful! Awful! I have never written a review about a company but do not want anyone else to have to endure this company ! Please look at reviews on yelp! Not good! Wish I had listened!!!
This was my first time buying furniture. It sucks to not have anything good to say about the experience. The furniture they have is beautiful, but I would never purchase from Ashley Store again. I ordered a loveseat, a bed board, and mattress from them in May 3rd. 2 separate orders. I was told, it would be one month for the couch to be delivered. Two weeks for the bed and board to be delivered. Long but okay. The delivery days were 2 days apart so I just asked if everything could be delivered at once. They say sure. I’m thinking great, now I won’t have to take off two days of work. It took about 5 hours to order my mattress and bed board. In the mix of those hours, the delivery and billing address got “mixed” up. When I noticed the mistake I told them then and there, they said it was fixed. After I left, I got an email with the wrong delivery address still there. This time I call, they say yet again it’s “corrected”. & Everything is supposed to be delivered at the same time. So I call prior to delivery again just to be sure. The delivery day is here, my couch is delayed a week. When I receive my mattress and bed board. The bed board was delivered to the wrong address. Telling them that, in person, all they said was there wasn’t anything they could do about it. They already went past that route and can’t go back. Luckily I had help from family friends and was able to move the huge heavy bed board to another location. But what if I couldn’t? It’s been another week & after having confirmed the delayed shipping to be here Tomorrow, it’s delayed yet again.. My first thought was to return everything because that’s how frustrated I am with this. These purchases should be good happy experiences. & At first it was, Micheal Anthony was by far the most helpful person there. Thanks to him my experience wasn't all bad. Maybe its not much the store but the system. feeling that they only cared you paid for it, & not much else Isn’t a good feeling. Not something I expected from a Store like this.
Irfran Ishaq was extremely helpful. He introduced himself as we walked in the door. He directed us to the recliners; he was no pushy. He was very knowledgeable with the products and we purchase a new double seat recliner
Went to Ashley’s to purchase some furniture . Had the best experience. Mr Irfan Ishaq great sales rep . Won’t push you into buying something you don’t want . Let us alone so we can make a decision on on are own . Would come check on us . Great customer service . Will always recommend Mr Irfan and shop from him @ Ashley’s on Bay Area .
Great store, I had a good experience shopping here! Definitely make sure you ask for Chaney to help you out, she was a FANTASTIC representative and extremely helpful and knowledgeable.
Dishonest salesperson who lied repeatedly, then I finally get the last delivery 6 weeks later and they think that a massive gouge is somehow acceptable quality. I added a star for decent prices.
Mr. Irfan Ishaq did an outstanding job with assisting us in finding a dining room set that fit our taste. I will definitely consider Ashley Furniture for future purchases.
Ordered two lamps. First one took 4 weeks to arrive. Called about second one several times. It came 3 weeks after first. Box was severely damaged. Lamp socket broken. They said they would not take it back, but would order the part for us. 3 weeks later the wrong part came in. Now 3 months later we still have a broken lamp. Ordered a bookshelf. It arrives with paint runs. We will NOT be going to Ashley to fill the rest of our new home with furniture. Update: Within a day of posting this review someone from Corporate in Ashley contacted us. They had a new lamp available for us to pick up within days. This shows what they are capable of doing. Either their store managers are not being trained to handle these situations correctly, or they are being instructed to not process returns (even defective returns) quickly. I hope this store improves.
My furniture delivery was rescheduled three times forcing me to change the venue of a gathering, and cancel two flights for work. I called my salesman to express my disdain and request some form of compensation for my trouble and not only did i not receive a call back, but my furniture was pushed back another week yet again. However, the delivery staff was polite and friendly-do not take out your anger on them. Had i been informed earlier in the purchase process, I would have gladly selected another set and this could have been a non-issue. They do have wonderful furniture and a great selection, but it will probably be one of my last purchases from Ashley; we all lose because of the inefficient system and poor customer relations.
To whom this may concern Michael was a perfect gentleman, very respectful, he wanted to please us in every way possible, all in all he took very good care of us, thank you Michael, there should be more like him in the business world, he seen what had to be done and took care of the Situation, awesome job. Also we want to thank Ashley's for keeping the word of our contract deed. There are no where, where they will honor their contract these days like Ashley's did for us. Thank you all SWMH (smiling with my heart)
Irfan from Ashley was a great person to work with. He made our shopping experience quick and painless. Hands down the best experience at buying furniture. Thank you Irfan!
I have been looking for a set of couches for a few months and knew I wanted a reclining set of Ashley couches. I found a set online and went to the Ashley store in Webster. Irfan helped us get the deal we wanted for our couches and made this process simple. I would highly recommend going to this store not only for the selection but also for the staff. Incredibly helpful and friendly
Great store. The sales people here are very helpful and knowledgeable about their products.
Irfan helped me find the perfect sectional sofa. He is very knowledgeable and friendly. He made the experience enjoyable! Thank you!
(Translated by Google) Very good furniture .... !!!!! (Original) Muy buenos muebles....!!!!!
I was shopping for a new bedroom set and Irfan Ishaq was the salesman helping me he treated me like family answered all my questions very knowledgeable and helpful can’t wait to get my new mattress and bedroom set
Sales experience was great. We were very happy with the price and the customer service at the Baybrook store. Delivery has been a disaster. We paid to have it delivered vs pick up. My wife arranged her day around the time that Ashley texted her that they would be at the house. She went to the store only to receive a voicemail they were there earlier than they had told us. She raced home and the delivery truck had left. She called and was told that the time was moved up in the system. She did not receive any notification of such a move up. The supervisor at the warehouse (Rob) has been attempting to call the delivery truck lead and still has not reached them to get the table to the house. Fantastic start to a customer experience, but when getting what you have paid for is essentially botched its pretty disappointing. UPDATE: We provided our contact information and were never contacted. I had to drive to the store to fix the issue myself because calling the customer care was useless. I appreciated the store manager's assistance, but ultimately the entire experience was disappointing. We heard from others that the in store experience was good, but the delivery was less than impressive. I do appreciate Ashley caring about their Google reviews and acting like they want to make it right, but I have not seen anything to make me believe that they plan on doing anything. 5/4
My wife and I had a great experience with Ashley Furniture. We were shopping for a bedroom set and Irfan was informed and very helpful with his selections. We actually visited the store multiple times (sometimes with energetic toddlers in tow) and each visit we were met with helpful personnel. There was a no-pressure approach which was reassuring and we ultimately purchased the bedroom set we wanted. Thank you Irfan! Delivery went smoothly and we love they way it looks in our bedroom. We will definitely look to Ashley for other furniture needs.
My wife and I moved into our new home last week, and we were SO excited to furnish our living room and office with a sectional couch and sleeper sofa from Ashley Furniture. We went into the store and were helped by an associate there. We found the sectional we wanted, but the sleeper we wanted had to be ordered. So, the associate found the sleeper on their system, told us a price, and confirmed with my wife and I (twice) that it was a sleeper sofa. When we went in to pay a few weeks later, we again confirmed that the sofa was indeed a sleeper sofa and not just a regular sofa. Satisfied by what the folks in store told us (again, that it was indeed a sleeper sofa), we paid in full and scheduled the delivery of the furniture. Skip forward another week or so, and delivery day is there! We’re very excited, and the delivery guys were very nice. Once they had the furniture in place, we signed, and off they went. A couple of hours later, however, we go to see how the sleeper sofa worked, and wouldn’t you know it, it’s just a normal sofa. Oops! No biggie, surely just some mistake that can be cleared up. Nope. According to their system, we did not order a sleeper. Just a normal sofa. Even though we were told MULTIPLE times that it was a sleeper sofa. Sure, we can get it replaced by paying over $200 in the difference, because “it was a mistake that the company shouldn’t have to pay for” according to the store manager. So, naturally, I ask that they come pick up the sofa that we didn’t ask for (which hasn’t been used once since it’s intended to be used when we have my parents visit from out of town) but guess what!? The company policy is that once the furniture is in the home, it can’t be returned! Even if it’s only been there for ONE DAY. So now we have a piece of furniture that we didn’t want and we cannot get our money back. Fabulous policy, Ashley! We certainly will not be giving this company our business in the future, and will tell every person we know looking for furniture to go elsewhere.
We spoke to Irfan at the Webster location and he was very patient and helpful with all our questions and concerns . Truly recommend Ashley furniture for all your furniture needs .
Although our shopping experience was great then financing was HORRIBLE! We eneded up paying cash for all items except one because we were told it would help our credit. Turns out they never sent the revised paper work with just one financed item om the invoice. Now they finance company is trying to charge us for 3 items. Yes this is Ashelys problem because they never sent the updated invoice for financing.
Just moved to the city, so a bit of a stressful time. Learning the area, moving, life in general. Irfan was more than helpful! He made the stresses of moving so much easier and had very helpful input. I gave him an idea of what I was looking for and he lead me to all the right furniture. Such a pleasurable experience! If you are in need of furniture, ask to speak with Irfan Ishaq. He will not disappoint!
Nice selection
When you go here ask for Irfan Ishaq!! He helped us pick out the best bed we could have found! Very patient and knowledgeable about everything in the store! We love it!!
Today April 4,2019 we went to browse at Ashley Furniture with no plans to buy, as soon as we open the door we where treated with respect and we felt at home all thanks to the great sales person Irfan!!! Irfan showed us all around the store with no pressure to buy, but we loved his assistant that we decided to purchase not only 1 bedset but 3!!! He even gave us 3 options how to finance in our budget. We are delighted with his service and 100% recommended !! If you’re looking for a sales person go to Irfan! Guarantee you’ll be satisfied. Thanks Irfan for making my family happy!
I walked into Ashley Furniture Baybrook and Irfan greeted me and offered to help me. We were able to pick a bedroom set that fit my needs and budget. He was even able to get me a discount too! Thanks Irfan!
Ask for Irfan! We had a long list of things we did not want, but no idea where to go from there. Irfan was patient, knowledgeable, and made us feel at ease despite our indecisiveness. He helped us find the perfect living room set for our budget and family and I could not be more pleased with our experience. We will definitely return for future furniture purchases!
Found what I was looking for quickly, after thinking on it, notified him of what I decided on and he got everything ready in advance for my return. Fast and Easy!
We went into Ashley HomeStore hoping to find a few pieces to add to our formal sitting room. We have been in the store before and everyone has been great, but they just brought an interior design manager, Irfan Ishaq, and he was amazing! He totally rocked what we thought was going to look good and made the space even better! His eye for design was impeccable and he incorporating my taste and what I wanted to see. He thoughtful thought through our space, keeping in mind two kids and a dog and ensured it was still a space for us to enjoy! I am so happy we went back to Ashleys and will be back for the help from Irfan!
When you come here, ask for Irfan! We went to buy two bedroom sets for our children. (If you have more than one child, that sentence by itself is everything.😂) There were changes of mind, children flopping on mattresses, my husband off taking emergency calls on his work line, and then me ... trying to lead the kids to beds we could afford, explain that they don’t come with those specific blankets, no we can’t take that lamp home, please leave that chair alone, etc etc. Irfan made this experience an honest to goodness joy. He was warm and friendly to all of us, and he answered our kids’ questions with the same warmth he answered ours. He helped us find furniture that we loved and helped us make it affordable. This man had an endless supply of patience and humor for two young kids and a mom fraying at the edges, he had answers for the gazillion questions we had, and at no point did I feel pressured to buy something I wasn’t sure about. Today, I bought bedroom furniture for two rooms, and unlike every other furniture buying experience I’ve had so far, I walked away from the purchasing process with no second thoughts, misgivings, or buyer’s remorse. This is THE place we will be buying furniture from in the future as well!!
Just looking
My husband & I went shopping for a sofa sectional & Ashley furniture was our 4th store we went to. The moment we walked in we were greeted with a warm smile & very friendly service by Chaney. She asked the right questions to get to know our wants & directed us in all the right places. All in all, she was very helpful, knowledgeable, sincere, & humble... very much UNLIKE a typical salesperson. She was also patient with us as we were very indecisive on which sectional we wanted to purchase. With as amazing as she was we knew we'd be buying from Ashley. THANK YOU CHANEY for outstanding customer service!
Still so upset after almost 12 months. This particle board fold out couch busted with in 90 days of owning(i was out of the country for 40 days) it. Right side arm explodes as a guest attempts to regain himself. I ponder how a 160lb professor could destroy such a new product. Next day i go to this store and approach the ladies at the desk. But im met w a quick blockade of "no, cant help ya, call the number" stone wall me over a particle board couch eh? I left a review, that was maybe 9 months ago. Went to update the review w these new photos of a couch i verbally say i hate frequently. Cant find it... it mysta been removed .or i cat see my own review .. Worst part is i dont own a truck. So i cant just load it up when im upset and dump it. Id rather dump this incredibly inconvenient attempt of furniture then attempt to get it fixed again. My girlfriend might fond someone to help me get this garbage out of the lake house. Attempts to make me feel better are my lady, and boards,wedges, string. Face palm . I feel like a lesser person .
My experience at Ashley was outstanding! Chaney was my Salesperson and has done a remarkable job with all of our furniture needs. I would highly recommend shopping with Ashley Furniture at the Webster Location.
My husband and I went into Ashley Furniture off of Bay Area ,in hopes of purchasing a sofa that I came across several months ago while purchasing a bed for my daughter. Unfortunate,Ashley fur. discontinued the sofa I originally wanted. After being assisted immediately upon entering the store by the sales associate Chaney, who is very customer friendly and professional. Chaney was extremely and helpful and thorough ensuring that we in purchased a sofa worth waiting for. As you can see from the photo my husband is so love with our Samperstone sofa.
Good deal. Salesman was polite, patient, and not pushy! I recommend to shop online first because its it's cheaper online then show the ad!
Do not do business with this store. Sales very inexperienced. Was told one thing on the phone, got there and no stock and wrong quoted price . She had to get help just to look up the item. I sent her pictures and she still quoted the wrong item. Said she was busy and lied about our conversation over the phone. Funny she didn't look busy to me while she sitting and talking. What a waste of time. Would not ever buy anything from Ashley. They tried to sell me on purchasing a higher priced item. I guess this how they try and get your foot in the door sales technique. Wouldn't buy anything ever from Ashley.
Bryan was a great salesman
My salesclerk is Renee Dunlap. She is awesome. She made my experience so wonderful. She was so helpful. I had made a mistake and panicked. Renee fixed my error. I. And breathe now. Thank you Renee Linda Shaffer
Never buy there! They lie, promising things that they don’t keep. I wasted my time! The only reason that I bought there was to have the mattress on time, and now I don’t have a mattress or available time to buy a new one. Don’t trust on this store!!
**UPDATED** After posting my initial review, I received a phone call from someone from the corporate office, I believe. She was very nice and seemed committed to making this issue right. She told me she would be able to have everything but 3 pieces delivered in a week and that the bed rails were still on back order. She did promise me that we would have them by the end of the month, even scheduling a delivery date for Jan 29th to have them delivered. Not exactly what I wanted, but we accepted it thinking this mess would be over. To my surprise, when they made the delivery of the next week everything was there but the bed rails. We were very happy with that and excited that everything would be complete in a couple of weeks when they brought the bed rails. I received a phone call today (1/25) informing me that the bed rails have now been pushed back to a delivery date sometime in March!!! I am beyond frustrated at this point. This is entirely unacceptable. She could not give me a reason for the delay nor give me an exact date of when we would have them. I informed her of the promised date of Jan. 29th and all she could say was "sorry". Nobody knows what anyone else is doing and they are incapable of communicating with one another. The right hand has no earthly idea what the left hand is doing. They have made half-hearted attempts at making it right. The only thing they have offered is metal bed rails to substitute until the real ones come in. At a minimum they should refund my delivery fee. 3 months to make a set of bedrails that probably take 2 hours to make. Ashley Furniture has lost this customer and I am telling all my family and friends to avoid them as well. Go somewhere that you'll be appreciated and valued as a customer. **** My wife and I bought furniture on Dec. 30, a bedroom set and two couches. At the time of purchase, we were told that the bed rails would have to be ordered and would take some extra time to come in, but the rest of the furniture could be delivered in a week. We were given the option to have it all delivered at the same time, if we wanted, and that it might take an additional week. We chose to wait and have it all delivered at once. We were also told that since we had just moved into a new house the credit check would have to be run on our old address. I didn't know why that mattered, but I went along with it and signed the paperwork. Fast forward a week and we called to check on our order because the receipt that was emailed to us had the delivery address as our old address and not the new one, we also wanted to see if we had a firm delivery date. We called the corporate office and the lady we spoke with was blatantly rude and disrespectful. My wife explained the incorrect delivery address situation and we were told that they couldn't change the address due to security reasons. We told here we have all the paperwork and receipt in front of us and would be glad to verify any information she wanted. After arguing with us for a few minutes she finally offered to call the store and see what she could do. After being on hold for 10 minutes she came back and said that they would work on it, not that it was fixed. We also asked about a delivery date and she told us it would be February 11th! Over a month! I called the store we purchased it from to try and find out what was going on, and they lady I talked too was much nicer and helpful. She said they did get a phone call from the coporate office, and she changed our delivery address while I was on the phone with her and emailed me the updated order. When I asked about the delivery date, she was dumbfounded about it. Each piece had a different delivery date ranging from Jan 7th to Feb 11th. She said she had never seen that before and couldn't explain why it was like that. She said she would inquire about it and keep me updated. I sincerely hope she does. There is no reason why it should take over a month to get our order, that is not at all what we were told when we ordered it. I hope Ashley Homestore makes this right.
Store staff was great and very helpful. Only problem is it is almost 2 months later and still do not have our furnature. We Paid in full and every time our delivery date comes up they call and change it saying they do not have our furnature yet. Bought on 11/10/2018 and still waiting. Finally on 1/16 we received our sectional and coffee table. Very pleased despite the long wait.
(Translated by Google) Too bad, I spent almost 4 hours with my three children waiting for nothing, from the beginning I let the seller know what I wanted, they approved us up to 4,000.00, but since we only wanted the Dinning Set, they changed things and they sent us to a Financier Because our credit had not been approved, something that was a lie, it seemed like a mockery on the part of the Store and its salesperson Genevive, who by the way did not face us. (Original) Muy mal, estuve casi 4 horas con mi tres niños esperando para nada, desde un principio le hice saber a la vendedora lo que queria, nos aprobaron hasta 4,000.00, pero como solo queriamos el Dinning Set, cambiaron las cosas y nos enviaron para una Financiadora porque nuestro credito no habia sido aprobado, algo que era mentira, me parecio una burla por parte de la Tienda y su vendedora Genevive, que por cierto no nos dio la cara.
Friendly people good furniture
Chaney greeted us at the door! She was so sweet! She told us to look around and to let her know if we needed any help. We already knew what we wanted to purchase, as I had been shopping online for quite some time! She didn't pressure us at all, but was very informative! She made the buying experience so pleasant! If I come back to Ashley Furniture in the future, I would definitely want Chaney to help me! Thank you Chaney!
Brandon Smith helped my daughter pick out the perfect bedroom set. Teenagers are sometimes hard to please but he was able to help guide her to the perfect set that she fell in love with. He was very patient and informative through the whole process. Definitely going to recommend all my family and friends to him.
Our salesman was Rodrigo….this young man was a pleasure to work with.. his non-pushy demeanor and his ability to really listen coupled with his patience and understanding went a long way with me! It was a great experience all the way around and I will certainly be buying more from Ashley and specifically ask for Rodrigo to help me out.... He does this store justice for sure!!!! 5 stars Rodrigo!!!!⭐️⭐️⭐️⭐️⭐️
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
