Ashley | Webster, TX 77598

Service was terrible Not interested in what I want just interested in what they wanted to sell me. There's several other places to buy good furniture at this is not one of them

Be careful with the terms Ashley offers. I have been dealing with them for the past three years and they have not been able to resolve the issue. I was offered a $250 credit and they have not provided it. I called today and now they want to issue a gift card for that amount instead of the credit, but they have yet to issue it. To top it off, we had purchased warranty for $500+ that they advertise as “if you don’t use it, don’t loose it” well, you do loose it if you don’t redeem it after a certain time. Ashley’s sales man and even managers will lie to you to get you to purchase items, but will not honor what they say they will do. When you call to resolve the issue the store manager will refer you to customer service and customer service will basically refer you to the store. Horrible service! Update: if you purchase a mattress make sure you don’t move during the time of the warranty. It will void the warranty of the mattress. Again, this exact question was asked of the sales person and she stated it wouldn’t void unless it was stained and the manufacturer tags were removed.

Ann is new to the Baybrook location and she was a pleasure to work with. I highly recommend Ann and Ashley!

Worse experience ever. Never ever I will buy anything from.this place. Bought 2 chairs in May 11 I just got them yesterday. They came broken and late.

Very helpful, with all my questions thanks

These people were great to work with and the price was right. However, It took 3 months and a lot of phone calls before our furniture was delivered. The white glove delivery was excellent.