Ashley Store | Webster, TX 77598

Knowledgeable and friendly sales and service.

Friendly, helpful and NOT pushy! The lady we worked with was awesome.

I wouldn't even give these guys a star but it won't let me post otherwise. I'm BEYOND upset at how Ashley Homestore is doing their customers (a repeat one at that!) I purchased a queen bed with a mattress late last year 2022 for my guest room. Everything went smoothly through the delivery and setup...or SO I thought! I just recently had to move and had to dissemble the bed to move the furniture. During that time one of the side panels that has the metal fork to slide into the headboard essentially broke off. I've owned a bedset from Ashley's before and know how to remove the side panels. This was either caused by the manufacturer or how the guys setup my furniture as the bed has not been moved or messed with since it was placed in the guest room. I just called to file a claim with my warranty to get a new side panel and the 'GUEST CARE' guy informed me that SINCE I moved the furniture my warranty is VOIDED. I couldn't BELIEVE what I was even hearing! I stated all I needed was a side panel and he basically informed me it's not his problem and if I'd like to bring it to the store I purchased it from for a technician to fix it I could pay for it. PAY FOR IT! I just paid for this bed that hasn't even yet to be used and I need to pay for it to be fixed as my warranty is no longer VALID! I would have never known of the issue with the bed if I didn't move it! I have NEVER had this issue from any other furniture store...needless to say I WON'T EVER buy from Ashley's again!

Sales person super knowledgeable and no pressure.

They gave us the wrong cushions when we asked for all to be right then 1st they gave us the covers then they gave us 1 cushion but we told them we needed 3.