Ashley Store Webster, TX

My husband and I went to Ashley home store in Webster on February 9th. Today is March 3rd and there have been issues after issues and plenty of lies to go along with it. Still no furniture, because we decided to cancel the order due to all the back and forth. We have purchased from Ashley in the past and it never came with so many lies and deceits. The most honest person was Eddie, but by the time we talk to him we had already had enough. I'm not going to say we will never use Ashley again but if will definitely not be the Webster location. I will not give the names of the people who did all the lying because maybe this was a rare occurrence, but please remember customer service goes beyond just making the sale.

The manager they dumped me with was absolutely awful and misleading from the get go. We found a couch we liked at American furniture warehouse which Ashley ended up having the same one. I talked to the manager a bit and we couldn’t come to an agreement. The moment I said I might go back to AFW due to already buying another item he told me “you are making big mistake”. He then decided to take a cushion off and began hopping on that area, saying he could not do that with the AFW couch. He went on to say they sell 3rd parties their junk and i would be “stupid” to go back. Once i said no thanks he told me to “just leave my store then go back to them”. Which i absolutely did I would not advise anyone to shop here the manager was unhinged.

Employee's are annoying and pushy. The guy mentioned numerous times he was trying to meet his years end quota. It took numerous calls to coordinate simple changes to my order including errors made on their end. The one redeeming quality was that the furniture was pretty good in quality and price.

Cisco assisted me with my recent purchase at Ashley Store and he was really great, I ended up leaving with more furniture than intended initially but he worked with me on my budget so we were able to make it work and I’m very happy!

Was looking for a mattress from my elder mother, the store manager found us a bargain in the warehouse on a special one. In fact on 2 left. They went out of their way to make sure we didn't leave empty handed. Good job all! Mother loved it.

Was greeted by Ann & from start to finish the process was Great!!! They had what we wanted. They haven’t delivered our furniture yet but I’m sure that experience will also be great!! Would recommend Ashley at Baybrook mall!!

Cisco was a excellent sales person. He was very concerned and helpful with my purchase of a loveseat. I can't wait to enjoy it in my house. I purchase the warranty for three years. If I don't use it within that time period. I can get a credit towards my next purchase.

Henry was great! I had just left the pasadena location where i had horrible service . I went in a showed henry what i wanted he led me straight to it . Explained everything i needed to know about purchasing the sofa and getting it delivered . It was exactly the one i wanted and i was very pleased with his service . Would def go back to the Webster location

Everything in this place is marked up so you should expect you to negotiate down. They will follow you around the store. That's not my preferred buying style but if you are prepared to haggle you can get deals. They came down 50% on two barstools with free delivery.

Amazing customer service! Thanks to Cisco for providing the best service. I look forward to coming back!

DO NOT PURCHASE IN STORE, or at all - the website touts a "hassle-free" return guarantee, but if you purchase in store (even if you buy from a link sent to you and pay online) then you are ineligible for ANY returns. It was not special order or clearance. The couch smells terrible, a manufacturing defect, and I received it today but cannot get a return at all. Customer service says I should have refused the couch on delivery, but I did not know that was even an option since it was unboxed in my home by the supposed "white-glove" delivery and I was quickly told to sign. I now know better and will not purchase from Ashley at all. I will stick to Costco for better quality and service. Edit: They reached out for feedback where we expressed disappointment with the unclear return policy and they said that was their policy for online orders. This was not an online order, so it's pretty clear they decline any refund request at this point.

I was totally satisfied with my order and the salesman Eddie White. My only problem is with the delivery date I wish it could be sooner. Please try and deliver sooner than later. Thank you so much Mickey Harrison. Smiley is my maden name.

Thank you Muhammad K. for being patient with my husband and me, as we were being indecisive with the dining table and bedroom set. It was a great shopping experience.

Miracle Ear has great service. They schedule periodic service and are there when you need them. My annual free hearing exam set me at ease that hearing is still optimized.

Always a pleasure doing business with these folks!

Isaiah was my sales associate and he was very kind, patient, and very knowledgeable about the merchandise. We will soon be shopping for additional items and will most certainly ask for him. Kudos, Isaiah !

Henry helped me with my purchase of an accent chair. He was very polite and friendly, and very helpful. Would definitely shop this store again.

Had exactly what I wanted, and the price was grest.

Great customer service and the Sales team really worked with us to make sure we were happy

Cisco was very informative and a pleasure to work with! Thank you!

Kenna went above and beyond! She shared her thoughts and helped guide us in choosing the right dining table. She was sweet, patient and very helpful! She also helped us get a great deal on dining table and chairs.

Everyone was so helpful and Cisco and Sean Acima were quick to answer all our questions. Walked out with a new couch and great experience!

Eddie answered all our questions, and was just the right amount of salesman to help us reach a decision. He didn't pressure us, and I liked that we didn't get several people asking to help us every time I sat on a different couch!

I was very happy and appreciative of my very kind salesman Henry, taking his time to explain in detail my purchase and financing available. He made my shopping experience very enjoyable!!

excellent service!!

Sales rep demoed reclining loveseat, battery and operating controls. Checked inventory for our color choice. Paying process only took five minutes. Purchased on Sat. And delivery is scheduled for Thursday.

Great experience and seems to be quality furniture. Will definitely be back.

Conor was very professional and answered all my questions to help me get beautiful sofa / loveseat set at a good price.

Nasa was an excellent help finding me the side tables that I wanted.

Excellent attention, variety of furniture and prices. I would definitely recommend Askey.

Best store ever

We enjoyed the time we spent looking and your sales representative Rodrigo was fantastic .and the beds are so beautiful and mattress is so comfortable

Absolutely great staff and wonder experience!

Hi , My experience was great! If you're shopping for that special piece, stop by Ashley furniture and be sure to ask for Nasa! He's the Best! Jackie Scott

Very good Salesman, he was very willing to work with us. Great experience, and we will be back.

The lady that helped us was very nice and helpful and personal.

Our salesman at Ashley was awesome and SO very helpful.

Great customer service. I really enjoyed my experience. You all do need to get the parking lot lighting fixed. It’s extremely dark in front of the store. I actually thought the store was closed.

Omg I had a wonderful experience at Ashley and my salesperson was great. His name was Isaiah Cagnolatti and he was so patient with me and worked hard to make me happy which he did. They need more folks like him

The delivery went smoothly, very professional and pleasant guys. Thank you!

Nasa Hasan helped me select the perfect couch and also worked with me on the price. He is knowledgeable, friendly and non pressuring. I highly recommend giving Nasa a visit at the Ashley Baybrook location for all of your furniture needs.

I am genuinely frustrated with the sales pitch that was given to my wife and I. I wish I could give 2.5 stars instead of 3. We were told the only part of this furniture we would have to assemble would be the shelves inside of it. Additionally, we were told it's white, and it just looks off white under the lights in the store. Well, guess what? Both were a lie. We still have to assemble every single piece of it and it's definitely not white.

Ann was amazing! She was so helpful and informative. Great asset to Ashley furniture!

We spent the afternoon at Ashley Furniture in Webster and bought living room furniture and a fabulous Tempur-Pedic mattress. The quality and selection with the discounts is superb, but the customer service is the real standout. Connor and Cisco went above and beyond— if we could give them each ten stars, we would. They were warm and welcoming, understanding and attentive, and Cisco worked hard for us on financing options. We’ll be back for more furniture soon and highly recommend this Ashley location. It is well worth the extra mileage!

Salesman was very professional & knowledgeable. Enjoyed talking with him. He made our experience buying a couch very pleasant.

Good customer information on product.

Ashley furniture store on Bay Area Blvd was amazing! I walked in and the sales man Conor immediately greeted me. The entire experience was fun and I trusted him. He had a very “i feel like ive known you for years” vibe. They also offered me bottled water. Conor was professional and ensured we stayed on track with what I wanted. I told him I wanted a blue rug and he made sure to show me ALL the blue rugs and even recommended a few multi colored ones as to not keep me from the wide variety they had. Conor was also very observant and considered my individuality, he sensed that I am a do-it-yourself person and didnt push delivery or assembly on me. I said no once and he respected my decisions without pushing me. I highly recommend going to this Ashley Furniture store, I met a few of the other sales personnel as well due to Conors friendliness with his team. And they were all extremely kind and you can just tell the atmosphere is genuinely caring of their needs and they like what they do! Im coming back here for my bedroom furniture. Thanks Ashley and most of all, thanks Conor!!

I’m writing this review to tell anyone interested in purchasing furniture to STAY CLEAR FROM THIS ESTABLISHMENT!!!! I’ve had the absolute worst experience with a couch that I purchased from Ashley Furniture! The sales associate convinced me to purchase the extended warranty which I did and even within the first year of having the sectional it lost its firmness and would pick up stains easily! The customer service department was HORRIBLE and not willing to honor a warranty request placed within the first year! All this to say, spend the extra money on a BETTER QUALITY PRODUCT with a company that values their customers and honors their warranty!

Great Service

My experience with Ashley furniture store was superb! This was my very first time to get furniture on my own. God is so good many 🙌

Sales person was very helpful in finding what we were looking for. Honored lower price we found on line.

I felt as though my salesman was low key pressuring me to purchase a mattress.

I was very pleased with the merchandise and sales staff at Ashley. Maher was knowledgeable and friendly.

This evening I received excellent service from Jalen to the purchase of my dining room set and barstools.

Our purchase of two king size mattresses in a box did not disappoint. Both mattresses were very comfortable. The best benefit was we purchased them at 75% off! Henry Hodde, sales rep, assisted us and even helped load the mattresses. This visit to Ashley’s was profitable and pleasant.

Great deal and the staff was very helpful!

Salesman helped me find exactly what I saw on the internet and even matched the price. Quick and easy.

Our sales rep, Eddie was amazing. Very knowledgeable, kind and made suggestions based on our needs and quality not his own profit or gain.

Eddie White was amazing from the moment I called on the phone. He had the piece we wanted and even said he found it cheaper online for us and gave us the better price. If you want to buy anything go see my man Eddie. You won’t be disappointed unless you use someone else. He even wrapped it up and helped me load the huge entertainment center. Thank you

Great service at the store! And quick delivery.

THE STORE WAS GREAT..BUT THE PICK UP @ THE WAREHOUSE WAS SHITTY!!!! NOT ENOUGH ASSISTANCE TO PULL ITEM'S OFF THE SHELF! THEN PURCHASER HAS TOO LOAD UP THIER OWN MERCHANDISE IT'S WHAT, I CALL BULLSHIT! I I PRAY NOBODY HURT'S THEM SELVES LOADING UP THEIR PURCHASE. THIS IS MY FEEDBACK!! YOU ASKED & I REPLIED SIGNED: JOHN P RIOJAS

Let me start by saying we are repeat customers....so we went in knowing exactly what we were looking for. Our Sales Associate, Francisco, was awesome! The entire visit took less than 20 minutes and were were done. We'll even have our items BEFORE CHRISTmas! Whether you're looking for a room, whole house or just a single piece of furniture ~ Ashley Furniture will not disappoint.

Vanessa was extremely attentive and listened to my needs, as I was very specific about dimensions and allowable space. Robert assisted with the final costs and I am very pleased with the outcome. Thank you to both of them.

We were greeted warmly when we entered the store. All our questions were answered and Francisco asked questions we hadn't thought about. This was our first visit to Ashley's, we plan on returning in the future.

Disappointed in selection and how crowded the store felt. The staff was wonderful.

Vincent was very helpful! He helped us on more than one occasion and helped secure interest free financing for the whole purchase. We will shop this store, with Vincent, again!

Francisco went above and beyound

Great experience shopping here and found exactly what I came in looking for.

Robert and Henry did an amazing job helping me get the dining table my mother wanted. They were extremely patient when discussing pricing and showed me a bunch of different options that made it easy for us to come back and make a decision the same day. I highly suggest you go and check these guys out! We are highly satisfied with our purchase!

My son and I went in looking for a comfy sectional. Our sales lady was very helpful. We found exactly what we wanted. It will be devered on the 6th of December.

Maher was so helpful

They was very helpful with all aspects of the service and selling.

Great location with nice furniture selections. Vincent was very helpful!

My wife and I went to Ashley Furniture and purchased a sectional from there early 2023. The sales guy sold us the protection plan which was for an additional $500. We asked various questions about how the protection plan worked and he basically said anything that would happen to the fabrics was covered, tears, spills etc...well almost a year into owning the sectional the fabric started to un-stich. My wife contacted tech support and they told her that unfortunately that was not convered because it from defect from factory, and proceeded to tell her that they only cover accidental damages which is dumb because wouldn't a warranty be there for defects from factory as well? Very disappointed with the service we received and the quality of this sectional. It's also not like it was cheap, I'd understand if it was because of what they say "you get what you paid for" sadly I did pay 3k for this sectional and expected to be of good quality for that price. I had even bought a dining table and tv stand from them, but after this I don't see myself purchasing ever again. I had more furniture in mind that I need in the near future, but I rather take my chances at another furniture store.

The minute i came in i was greeted very helpful.

Great experience ! Stephanie and Rodrigo were amazing ! Only wish they had plastic to provide to wrap the mattress lol! Overall great experience! Can't wait to shop again !

Good 👍

Our Salesperson Jalen went above and beyond to answer all of our questions and get us the best deal possible. We loved him!

Jarvis is well detailed and very helpful. I appreciate all his help. It was fast and easy, we were out within minutes of talking with him. Honestly, we are very happy with our purchase.

Everything was good. Thank you.

Polite salesman. Listened to me and help me find n purchase what I wanted. A good experience

Everything was well. We were about to close on the furniture that we selected for our new apartment until the associate named Jaylin said that we were sketchy because my girlfriend went to look for something that I left in the car, and I told him I’m going to help her because she’s having trouble finding it, and Jaylen told me that we are acting sketchy. When we were about two, we purchased over five pieces of furniture for our new apartment and were there for almost an hour picking out furniture. The only reason I’m giving them two stars is because the manager apologized on his behalf.

Maher was awesome! And patient, I might add. Great experience 👍

very professional sales staff.

No comment means, good customer relations and price point

SHARON HARRIS, since I'm not sure you actually read my original email thoroughly because you ignored a main point. Due to your Company's Lies and Misinformation, I will not speak verbally with you. Unless you agree to be recorded, and my only comments and questions to you will be, "When will you pick up your furniture and Fully Refund me?" I have a full list of all Local, State and Federal Consumer Protection Agencies and I am starting to report your company. In addition, I will take it to the streets, Social Media, News Agencies, Community Clubs, Churches and a large family, friends and coworkers. Just to clarify things, I have already sent pictures during my original conversations with the Warranty company, Ashley Furniture and Dufresne Spencer Group. On February 10, 2024, I bought two (2) Power Sofas with Adjustable Headrests (Item: 5930247) at the Ashley Homestore in Pasadena, Texas. I paid $3,224.21 total for both sofas plus delivery charge, protection plan, and tax on my credit card. Ashley’s delivered the sofas to my home on 2/15/2024. Unfortunately, the Leather material of these sofas has failed. After only 6 months (August 2024), I noticed the Leather peeling. I called your store and the Extend warranty company on August 10, 2024, and after 2-1/2 weeks I received an email stating that the couch was still under the manufacturer’s warranty and my claim was closed. On August 23, 2024, I called Ashley’s customer service and through an online chat they offered me a $167 Ashley’s gift card. I declined that offer and they then offered to repair the sofa. I accepted that offer. Before any repair appointment was set up, I was notified by email on August 24, 2024, that I had no warrantable concerns present and my claim was closed, noting that the failure is a Manufacturing of fake leather. I made one more call to Ashley’s on August 25, 2024, and was told that normal wear and tear is not covered. This is not normal wear and tear! You offer a one-year warranty on all manufacturing issues. Material is supposed to last for years, not months! When I questioned that answer, you had me send more photos, but then ghosted me. Now it's too late to want to come back and say you want to repair. You already refused to repair and showed your true colors, when you expected me to live with failed furniture. I'm guessing that Ashley Furniture did the math and hoped I would accept $167 gift card versus Ashley Furniture recovering the sofas. Maybe those items are discontinued now. I don't know what the exact reason is, but I'm sure you thought I was hard-up for money and will take $167. I will not accept any Ashley Gift Card. I did not enter into a contract to buy new furniture, so your leather will flake off in six months and accept a gift card for $167 to keep your Manufacturing defected leather. There is no way this is real leather, it must be Bonded Leather! You sold me Bonded Leather furniture but selling it as Real Leather is a scam! I will fight this all the way to the top, in addition I'll take it to the streets and social media. To resolve this issue, I am demanding a full refund for $3,224.21and you will pick up both sofas from my home at no cost to me and fully refund me per FTC Guidelines. Do Not Call Me. I will not engage in any conversation or answer any questions. Contact me via Email only.

Really appreciate Vincent and his manager Francisco. Really went above and beyond to earn my business. Ask for Francisco!!

NEVER, EVER SHOP HERE!!!! WE'VE BOUGHT SEVERAL PIECES OF FURNITURE HERE AND SALESMEN ARE GREAT, HOWEVER, THE WARRANTY IS A TOTAL SCAM. DO NOT BUY FROM ANY STORE THAT DEALS WITH GBS WARRANTY COMPANY. WE ARE CURRENTLY TRYING TO CANCEL OUR WARRANTY ON FURNITURE WE PURCHASED IN LATE 2021 BUT, SOLD THIS YEAR, AND IT HAS BEEN A COMPLETELY HORRIBLE EXPERIENCE ALL AROUND. THE STORE AND GBS HAVE HORRIBLE COMMUNICATION WITH ONE ANOTHER AND ARE CONTINUING TO POINT THE FINGER AT EACH OTHER AS THE PROBLEM. DO NOT EVER BUY HERE AGAIN AND NEVER BUY FROM ANY BUSINESS WHO DEALS WITH GBS WARRANTY.

Why do they have prices so high when the furniture is made from particle board!! I bought a sofa and within 6 months the support wood broke. Ashley furniture wouldn’t replace or fix and told me that I had to have cut the wood myself. I removed the staple underneath to Lear that the entire sofa was made from particle board and thin strips of wood you can buy from Lowe’s for 15$ for a 12ft strip. Quality is extremely low. Also check the prices at this store, they displayed a price of $999.99 for a coffee table but the website showed a price of $549.99. Good job on ripping people off Ashley. I’d rather buy from Amazon where I can get the same quality but for a fair price.

Both guys that helped me were awesome the mattress young man was outstanding

Ashley was very patient and listened to our needs very attentively.

Very pleased with my furniture, delivery, and customer service.

I have ordered the two decorative pieces for the console. Your Ashley Order (Acknowledgement) Number is: 7666808. This should be shipped to you within 7-10 business days. Thank you!

My sales person Stephanie was amazing and took very good care of us! 10/10 if your looking for something new for your home ask for Stephanie she so awesome!!

Best shopping experience. Found exactly what I was looking for. Great help from all employees

Excellent help excellent personnel had a great experience!

Eddie White was great! He was patient and very knowledgeable. He had helped me with a purchase years ago at another Ashley Furniture - I didn’t know he was at this location but so glad he was! Beautiful furniture at affordable prices and excellent customer service - overall a top notch experience!!

I would beware when ordering from them online. I purchased a bed and they did not send all the parts I needed to build the bed. I called customer service and they said it would take 3-5 days to get a response on resolution and it would be by email! What a joke and terrible customer service! It’s now been 5 days and no response and when I call their answer is waiting on the vender to respond! I ordered my bed on Ashley.com it states distributed by Ashely and nothing about third party. Still no resolution and I have a bed that I cannot even use!!! I will never buy from Ashely furniture!

Greeted professionally the saleperson was knowledgeable about the products we were given ample time to look this is my second visit there and will definitely go back when I need more furniture

Had a blast Thanks to Stephanie my sales associate she allowed me to browse and ask questions.

Jarvis helped us get our new living room set. He was very knowledgeable on the furniture, what would hold up best for kids, what would look better with the room size we have etc. Got us a good deal. Made the experience really great. Will be buying anything furniture related through Ashley from this point on.

Our sales rep, Mäher, was very personable and professional.

Shane and Matt were very helpful, and courteous. Each time we went to American Freight at Webster, the team always took the time to answer our questions. They have been kind and professional in their demeanor.

The sales people there are fantastic and listen to your needs! They don't try to sell you things you things you don't need or want. :)

My experience in Ashley Store at Baybrook was wonderful my sales person was very, very helpful, professional, patient, and kind. Keep up the excellent work!

Our family bought a sofa, loveseat & chair from Ashley Furniture; the loveseat had to be repaired soon after we received it. Mostly are happy with this set, so we returned to Ashley in Webster, TX to purchase a dining room table with 4 chairs & a bench. The delivery was anything but “white glove” as promised. Delivery guy even used his foot while assembling it! The table set supposedly came with a 5 year warranty. After two years, the bench cracked & pinched my son’s hand. When we contacted them for repair, we’ve gotten no help but plenty of run around. Were told to contact a service company they contract with, who said they don’t cover the frame of the bench. Went back to Ashley in person & they said they’d take care of it. After three weeks, my husband went there again today, & was told, Sorry, they can’t repair it. We will not be shopping at Ashley anymore, & want you to know so you won’t get the same poor service we did. As a positive, caring person, I generally only write positive reviews & don’t express dissatisfaction. This time we are disappointed & want Ashley to know.

Before I went to the actual store, I made sure to have a few items in mind. I called and spoke with Jacob. He was extremely helpful and upon arriving at the store he was great and patient. He didn't hover over me, or pressure anything. I told him what I wanted and the process went so well. I hope the next time it will be the same experience. Thank you Jacob!

The purchase was quick, easy and painless. The sales associate demonstrated the product, asked questions and answered our questions and needs.

Professional and friendly. Great experience buying furniture from Ann. Would def recommend

Great experience!! Cisco was Awesome 👌 👏 👌 Great Customer service and took the extra time with us as well. He wasn't "pushy" to just make a sale...he genuinely cared what we thought and which would suit us best. Thanks again Cisco !!

My husband came in after work in his welding clothes and the workers treated him like trash. No one wanted to help him and he was ready to spend lots of money. He was treated like trash, like he was broke.

Friendly, helpful

Knowledgeable, friendly and great selection. Found what we wanted.

Our experience was one of the best due to Rodrigo our sales rep. When I tell yall he took care of us…HE TOOK CARE OF US. Everything is also very budget friendly, gotta love that.

Great Furniture, Great People, Love The Store !!

10/10 perfect great experience

It was a quick fun, friendly atmosphere and I have appreciate the consistency of great friendly service. Go Robert And team.🎉🎉🎉

The associate sales manager, Jonathan Garcia was a great salesman and gave us great options and ideas to purchase a sofa sleeper which I really wanted. Before we met him, we were planning to purchase a sofa sleeper from a different store. But after I visited your store and got his advice, everything was changed. It was a great purchase! We like Ashley furniture!! We recommend you. :)

They had just what we were looking for but most of all the customer service was great and really appreciated.

Great Customer service and very professional service.

Thank you Salesman Henry for Helping Me . I appreciate your kindness

Very helpful and made my purchase quick and easy.

Nasa was great sales person

Very nice sales people and managers

Great price on a bed room set for my daughter. Her first purchase on her own. Even gave a military discount. Very helpful and professional.

Fantastic service! Jonathan Garcia was a great help. He assisted us at a critical time in our transition and made everything smooth and complete!

Loved my experience!!!! My sales guy was so nice!!

Me and my fiancée moved into our first ever home and was a nightmare thanks to Ashley. I placed an order for a dinning room set and mattress with Vincent Kohleim. The experience was great and informative until I had to sleep on my floor because he cancelled my mattress order for the reason of “guest preference”. I called to change the delivery address ONLY ONCE, I never contacted them again since everything was scheduled and good… or so I thought. I was informed on day of delivery my order was cancelled without my notice via email, text, phone call. The only way I knew it was cancelled is because the delivery driver told me he didn’t have anything on his truck. I called the store and they explained the reasoning of “guest preference” and that the best they could do was get me a mattress THREE DAYS LATER. Absolutely pathetic. Angela at Mattress Firm saved us from this nightmare and got us a mattress in less than an HOUR IN MY HOUSE (I had to pick up from warehouse which was not an issue since Ashley manager told me it was close to closing even though there was still 2 hours left which was plenty of time to go to warehouse). Whoever reads this DO NOT speak with Vincent Kohleim or you will sleep on the floor like I did.

Sales reps were great guys and really helped out with the fiance. Maher was a fun and funny guy. Told you straight up. Cisco was great with the finacing. He was not about the upsale and really cared about doing right for us!!! Great experince!

I always did like Ashley Furniture it’s good quality and strong last longer which I still have the dinner sets with 4 chairs with round glass table and living room sets which is 2 round tables and sofa table with wood,glasses and iron many years ago and had moved maybe several times with the same furnitures.

Pleasant, efficient sales reps … not pushy. The Red Dot sale: outstanding values.

First time to this location and Ashley store ever. . .was immediately greeted upon walking In by Jarvis and he explained everything. Helped us pick out a great electrical sofa at a great price since they were having a sale. Even the sales manager came to talk to us. Great customer service experience. . Cheaper than the store on I 45

Super friendly sales person, Cisco was fantastic. Great place to shop.

Eddie White at Ashley Furniture is the absolute BEST to work with! Highly recommended!

Quick and easy all I had to do is wait on my wife to figure out which one she want and that was it

Found exactly what I wanted for a price I'm willing to pay. Great service! Pleasant experience.

Avoid this location by all means! They are very pushy and only care about their bottom line!

I stopped in Ashley's, on a whim, to check out their Labor Day Sale, looking for a new leather sofa. I found one, almost immediately, that I fell in love with. It was on sale, but a little out of my budget. My Salesman, Jay, listened to my needs and we were able to make a deal. He suggested a couple other items that I looked at, and I believe they will be my next purchase. This wasn't my first time shopping at Ashley's and won't be my last.

I worked with Vincent and he’s very helpful and accommodating.

Great selection and amazing customer service. Ali and Henry were exceptional and helped my husband and I find the perfect furniture for our house. Financing was also a breeze. Would recommend Ashley Furniture 100%.

Jay was very friendly and informative about the furniture we wanted and purchased

The experience was great and easy Maher was a great help.

Very nice and helpful workers !

Great customer service! Had a wonderful buying experience!

Awesome service. Eddie White was great

Cisco was very friendly and helpful. No high pressure sales

Update from 5 stars to 2. We were promised the online price for a dresser and did not get it. We were overcharged for 2 extra barstools and our financing was set up incorrectly. I have now been ignored by Henry via text & the store trying to resolve this. Would in fact recommend you to look elsewhere. We walked in right before close to browse and Henry approached us asking what we were looking for. We initially came in looking for a table and he gave several recommendations and we found one we loved. He took the time to show us how the extra pieces worked. We ended up ordering matching barstools for our island as well. We came back the next day and ended up ordering a sectional too, even though we came in not needing a couch! Henry is great at what he does and I’d highly recommend him & Ashley’s to anyone looking. Robert his manager also came over and introduced us to the financing process- they have some great deals going on. We will be back for anything else we need and would recommend them to anyone looking. Thank you, Henry!

The variety of dining room sets made it easy to make my final selection.

Great service and good product 👍 Ann was our sales person and was awesome. She was helpful and pleasant without being pushy.

NASA was great and helped us find exactly what we were looking for.

Positive interaction!

Great service and delivered within 4 days.

Customer service was outstanding, and the product was exactly what I was looking for. Thank you so much to Rodrigo for making everything easier & making me have a great experience. I’ll for sure be back with him!

Special thanks to Cisco, he is so friendly and great support. He is the one 👍🏼

Eddie was amazing! Took care of us!

I ordered a love seat and ottoman in store. Both items were on clearance and floor items, both physically in the store. I took the day off work to receive the delivery today. The delivery guys only delivered the ottoman and had no idea about a love seat. I'm on the phone with customer service right now and they have no idea about the love seat either. I just spent over $1100 for one ottoman and had to burn a day of work. THIS IS THEFT.

Ours sales person was amazing and listened to us!! Thank you Ann

I expected something different from Ashley. First of all, I was charged a delivery fee, I expected something shorter than 2 weeks delivery for a chair. Second, after I made my purchase, I was made to feel like "ok, we got your money so get out!". Salesperson could have at least escorted me out instead of just going to look for the next victim!

If you want to be followed around a store and watched and listened to like a hawk to where you can't talk to your spouse without people who are eavesdropping cutting in... Then shop here. 😔

We had a great experience working with our sales associate and his manager. He was very helpful and gave us the best possible deal. We are looking forward for the furniture to be delivered.

My husband and I have been shopping for a sectional for some time. We found the one we wanted online and went to see in person. Mr. Nasa assisted us and was extremely professional and also helped us get an amazing deal for the sectional we wanted. We definitely will visit this location for future purchases.

Ali was great! Very profesional and helpful with a great attitude.

We just went into look at mattress and other things we might need for the new apartment and Rodrigo was an absolute gem! He helped us decide on the perfect mattress within our budget although we didn’t buy anything today we will definitely be back In about a month to get the furniture we loved best!!!

Jay was beyond helpful and helped us find exactly what we needed and where looking for.

great service. very helpful staff. love the couch i picked.

The manager, Jonathan, was great! Very helpful and not pushy.

Placed my order over the phone. Jonathan was a tremendous help! Waiting now for delivery.

Mayor was our sales persons we got a recliner from this store. Got it delivered and it was too big for our room. Tried to return it the next day and turns out Mr Mayor forgot to very important detail to let us know **ALL SALES ARE FINAL** Now we are stocked with a recliner that doesn’t fit in our room. What a SCAM. Edit: After the "Store Owner reply" I reached out to the store and told them I was advised to reach out to discuss further options. Well, what a waste of time because still there are NO options. and the sales representative made fun of me because I told him "the store owner" advised me to call and he said this is a big corporation do you think the store owner has time to comment on Google. Just show the level of service they have.

Ann was amazing. She helped get the bed I needed. Would 100% recommend!

My overall experience was great. Eddie was extremely helpful in making sure I was a happy customer. Great customer service!!

Had a great experience buying bedroom furniture. Salesperson was knowledgeable and friendly. We found the style we were looking for at a very good price during 4th of July sale.

We had a fantastic experience buying our first couch for our new home. Mr. Jay was incredibly helpful, providing us with all the information we needed and making us feel confident in our purchase. He even worked with his manager to secure us an amazing deal, and we couldn't be more excited. Now, we're eagerly waiting for our couch to arrive, which should take just five days.

Salesperson was very attentive, professional, & patient with my family's needs!!

Maher was very kind and professional. He saw to it that I got exactly what I wanted.

Mr. Garcia was indispensable in my decision making process. I went into your store with a $4,000.00 budget but ended up getting more due to the value I received for my money through Mr. Garcia’s efforts. Could not be happier! Thank you Mr. Garcia.

AVOID ASHLEY! I reluctantly purchased a bedroom set from this location in March after not seeing anything I like at other more reputable furniture stores. The salespeople are very pushy. They will lie to you and do anything to get a sale. When the furniture arrived, the delivery people left a mess and the quality of the furniture was not at all what was seen in the showroom. I made Ashley aware of this situation and no one ever reached out to rectify the issues with the furniture. I decided to give Ashley another chance this month and purchased a dresser from them. The salesperson, Jalen, was very misleading. He did not disclose that the furniture would be left in the box at the doorstep and not installed. I’m unable to move it due to medical reasons and have to hire movers to install it. Very disappointed and would not recommend to anyone.

Jonathan was the absolute best. He answered all of our questions. Showed us exactly what we were looking for . He didn't hover like some sales people do. He made sure to check on us but still gave us our space to try out the furniture and discuss it with my husband. He was a great sale representative.

service was nice the day of and no complaints there. but then they wouldn’t cancel my order. i got 3 calls weeks apart all needing to “reschedule my delivery” when i cancelled it through text with my salesman, then 2 more times after each call. after the last phone call i went to the store to check for the 3rd time that it had been cancelled, it had not. finally then the manager actually cancelled it and didn’t know why it wasn’t being cancelled each time i asked.

Great service and it was Henry’s first day!

Ann was very helpful and knowledgeable about the type mattress that fit me.Shecwas super sweet and I appreciate her for her service. Anyone looking for a furniture please make your way down to Ashley. They are the best

Ann was knowledgeable and very courteous. Love the store.

No hassle and great attitude is how I would describe Cisco. Recommending.

Good experience.

Staff was friendly and knowledgeable good selection of furniture and prices reasonable A little too pushy with their warranties which should not be needed!

Eddie was one of the best sales persons I dealt with in my life and I'm 70 years old so I have had to make a lot of purchases in my life

Cisco was outstanding. Introduced himself when we walked in the door and let us browse without following us around. When we had a question he answered the question and left us alone. When we found the right couch he was there and got us out the door in no time. If you go here look for Cisco!

The manager at Ashley furniture was extremely helpful and was a great support to help me find the piece of furniture within my budget.Will ask for him moving forward on my next purchase !

Purchase and delivery all scheduled and paperwork completed in less than 20 minutes. Great service with what I needed in stock.

Ann Marie at Ashley home store really went the extra mile for me, spending a lot of time and effort getting me the perfect chairs for my dining room, and at a price I could afford. I had been looking for several weeks, and Ashly had exactly what I wanted. I even found a bed that was just right for the space and price I needed!

New person Mohammed was great.

We bought a couch and chair last August. We were told it would be 3 days until delivery. It took 5 weeks. The arm on the couch got broken (bad design??) and I went back in and they wouldn't even help me arrange service. Five people sitting around and wouldn't help one bit. We called the number they provided for service and it was 100% automated and nobody would assist us. RUN from this place. VERY, VERY sad in terms of service.

We had an excellent experience at Ashley this morning. Ali was most helpful in our purchase of a chest of drawers. I highly recommend Ashley Furniture. 👌

Frustrated and tired of searching for a very particular type of couch, Maher took me straight to my best options. Made my “sit-testing” not as time consuming. Ashley is easy to work with.

Ashley at Baybrook is and excellent store with very polite and professional staff. I quickly found what I wanted and bought it, I was in and out of the store in 40 minutes with my scheduled delivery.

Jarvis was such a great guy answered all questions I had helped me pick out the perfect furniture for me

The sales representatives was very professional and understood my needs. I came in for 1 King bed and ended up with 2 night stands. My son even purchased 2 night stands and a dresser. Thank you Francisco

Francisco was the best. We came to buy 2 beds for my mom and my wife and I ended up walking out with 2 night stands and a dresser. Best deals and quality! Will be definitely shopping here again with Francisco.

Eddie was wonderful to work with.

My experience at Ashley Furniture was superb!! It could not have been better. The salesman, Mr Francisco was wonderful. He was the epitome of a great salesman who represents Ashley Furniture very well. He made sure I was a happy, satisfied customer.

Ask for Rodrigo. He's the best!! He listened to my needs and wants and made the shopping experience easy and comfortable.

Jonathon Garcia is a great asset to your store. He was very informative and answered all 0f our questions.

Wonderful team and excellent help. Ask for Ali he will get you right!

It was wonderful experience for our family. The guy named Nasa helped us to find furniture within our price range. He is very good at dealing customers. Thank you

Cisco best in town my new to go to guy for my furniture need

I walked in and received the help I needed with no pressure. I am so impressed with Ashley quality of furniture. I like solid wood and style. The store offered both for the items I purchased. Shout out to Jarviz Escobar. Great process!!

Ali and Jarviz were both amazing help today. I purchased a leather sectional and a bed set. They knew all the pricing and details, and really cared about helping us out and finding what we wanted. I would highly recommend them if you’re looking to buy from Ashley’s in the future.

My salesman Jacob Wolfe was extremely helpful. Laid back and stress free. No pressuring in any way. Very good experience.

We truly enjoy working with Johnathan Garcia. He is personable and gives honest opinion on selections and ideas. We’ve been coming back to this location and working with him for last 2 years.

I originally purchased items from the store in Pasadena, TX. The store manger was dishonest and misled me about the warranty/extended coverage. I knew she was lying because it didn't sound right and the look of disbelief on the salesman face was evident. I ended up cancelling my order before the delivery date and chose to purchase from the Baybrook location. Unfortunately, the Pasadena salesman which I was pleased with didn't get his commission because of his manager's wrongdoing (that I feel bad about). However, I am pleased with Ashley's at Baybrook. The salesman and manger were great. Also, the other employees were awesome as well. I like the fact they greet you when you come in, offer a chair if you've been standing/walking for a while, and a bottle of water. I appreciate it. Good Job Team!

We were very glad to get informed advice on our ultimate choice of mattresses.

Ann is AMAZING. She listens well, and is very knowledgeable about all of the things Ashley sells which enables her to make suggestions based on your taste and price range. Highly recommend. Ask for Ann when you walk in.

Francisco wasnt to professional, was interrupting me and when my husband suggested we go check another place he just got up and left, we left and came back to place my order i wanted with Ali (believe that was the name) and he was great!!

Went in there today with my mom as she was in search of a mattress. Cisco the salesman in the mattress department was rushing my mom and was putting a lot of pressure towards her decision. We explained to him that we wanted to explore our options, he kept insisting on the most expensive one, he provided us 2 different quotes for it. He Told my mom she needed to make up her mind in order for him to show her around. My mom is older and felt very confused and rushed. I personally have shopped there several times so thought it was a great idea to take my mom. NEVER again, he made us feel so uncomfortable. Ended up going to Rooms to Go and had an amazing experience with a patient, understanding salesman. Ashley furniture really lost a great customer.

(Translated by Google) In order to write I had to give them a star that they don't deserve. They sent me a smaller mattress, I called multiple times they said they would send a technician, then they told me to wait 30 days because I had a comfort guarantee, after 30 days I called and they said I did not have that guarantee, that they would send a technician, they did not send it. The last time I called they gave me the website to make the claim, the site does not accept the telephone number with which the purchase was made. How easy they get rid of me, I paid almost $1000 and I have to stay with a mattress that doesn't work that you sent the wrong one. Buying in this store is buying frustration and anger. 😡😡 (Original) Para poder escribir tuve que darles una estrella que no merecen.Me enviaron un colchón mas pequeño, llamè multiples veces dijeron que enviarian un tecnico, después me dijeron que esperara 30 dias que tenia la garantia de confor, después de 30 dias llamè y dijeron que no tenìa esa garantia, que enviarian un tecnico, no lo mandaron la Ultima vez que llamè me dieron el sitio de internet para hacer el reclamo, el sitio no acepta el numero de teléfono con el que se hizo la compra. Que facil se deshacen de mi, paguè casi $ 1000 y tengo que quedarme con un colchón que no sirve que ustedes enviaron equivocados. Comprar en esta tienda es comprar frustracion y enojo. 😡😡

Another day out Starbucks jewelry store Swamp shack then Rooms To Go

Had a great experience shopping with Jay. We knew what we were looking for going in, but Jay steered us in the right direction, then helped us with pricing.

NASA made our experience very easy, friendly and he was patient as we discussed options.

Awesome service and beautiful choices!!! We’ve furnished many rooms with Ashley Baybrook and I’m sure will be back for more!!!

Service at the store was perfect. Was available when questions needed answers but gave us time to walk around to look without being hovered over.

Thank you, Cisco, for helping us out during our visit. He listened to our needs and answered all our questions. Also, the variety and selection of quality brands that are available to choose from is impressive.

Francisco was really nice and helpful with everything

The team at Ashley Furn. Led by Eddie White was 2nd to none. Eddie & Stephanie Davis made me feel so important in every way & delivered just exactly what I wanted & needed. Blessings to you both. Fletcher Cockrell

Reggie is an awesome salesman. Very helpful and patient with an indecisive customer. Great customer service. The manager was very informative and answered my questions. Very enjoyable experience.

The Ashley Baybrook store is the place to go. My sales person Rodrigo was great. His patience was greatly appreciated. He made sure that my wife and that I was satisfied with our purchase. Thanks for your professionalism.

Rodrigo was awesome. Got me in and out in no time and on budget!

Great service as always! Cisco is my guy! When I leave the store i feel happy about my purchases! He's very thorough on explaining everything to me!!! I shall continue to visit this store!!!!

Stormy at Ashley furniture is great- helpful but not hanging over your shoulder. Found what we wanted and she worked out a great price for us due to a delivery delay. Would recommend!

Everything was perfect except the delivery time. I wish the furniture could be delivered within 2 weeks

Stephanie Davis was amazing! She has previous experience with interior design, so she makes sure to help you choose pieces that will look perfect for your home! I will definitely be coming back to work with her when it is time to furnish the rest of my home! Thank you for giving me such amazing discounts!!!!

I purchased a tempurpedic mattress in February 20, 2024. I received the mattreess in a timely manner. The mattress has a 90 day comfort guarantee. After "sleeping" on the mattress for about 6 weeks I decided it was not the right mattress for me. I called to get the process started to exchange the mattress. I sent them everything they needed and I was good to go. I went onto the Webster store on April 15, 2024 and selected the mattress I wanted. They told me,d me it would be delivered April 27. No delivery. It was rescheduled for May 4. No delivery. I have TOTALLY gotten the run around about when this mattress will be delivered. NOBODY associated with that store or delivery or warehouse can tell me anything! They told me the delivery could not be scheduled until the product was in the warehouse.... It has been scheduled 3 times and still NO mattress. I even called Tempurpedic to see if they could do anything. They were happy to know about the problem so they could document that store, but said that there are no problems on their end with the production and shipping of my style of mattress. In other words they have no idea why Ashley cannot get the mattress to me! BUYER BEWARE of the delivery of your product! The left hand does not know what the right hand is doing!

(Translated by Google) I had the pleasure of visiting Ashley, my husband and I were immediately greeted at the door by the gentleman. His name is Eddie White, very attentive, he promised to leave us money in our bag 👜 and that's what happened, we made the purchase of our dreams, thanks to him he did magic with us, our money was worth it, people like him and the manager Richard, there should be more who wish to work with the client to help see a smile 😊 on the clients' faces without a doubt I will return everything I will buy there with Eddy white (Original) Tuve el placer de visitar Ashley enseguida nos atendieron en la puerta a mi esposo y a mi el señor. Se llama Eddie white muy atento nos prometió dejar dinero en nuestra bolsa 👜 y así mismo ocurrió hicimos la compra de nuestros sueños gracias a él hizo magia con nosotros nuestro dinero valió l pena personas como el y el mánager Richard deberían de haber más con deseos de trabajar con el cliente de Ayudar de ver una sonrisa 😊 en la cara de los clientes sin dudas volveré todo lo compraré ahy con Eddy white 🙏🏻👏🏻👏🏻🙏🏻🙏🏻🙏🏻🤗🤗👏🏻🙏🏻🙏🏻

Customer service was great an employee named Eddie White and Richard helped a lot with me and my wife and we left Ashley happy with our purchase and we will definitely come back

Jay was such a great help 👍🏼

The reason for the call was because I was trying to order a bed from Jc Penny’s they all said Ashley I just wanted to ask would they take the credit card from there.

The service from Eddie and Shawn at this location was beyond Amazing! Ashley greeted us at the door which was so welcoming! She Guided us throughout the store without being pushy! she handed us off to Eddie due to us being interested in a mattress ! “team player” Thank you all for the great service!!!

Great deals, friendly staff, quality furniture.

After shopping online I decided to go and walk around the showroom. I found a sofa that I really liked online but the dimensions listed online were a bit off. After some measurements, sitting and some selfies we are now scheduled for a delivery soon. Stormy, was so helpful and made the shopping experience very comfortable. I would recommend Ashley Furniture.

Jarvis (?) is a wonderful, helpful man. He did not push whatsoever but when I needed him he was there. He is incredible really compared to many other stores salesmen. Right till end of sale , great!!!!!

TOP TIER customer service!!!. I left the store happy with my purchases thanks to Justin, Jacob & Ann. would certainly recommend this location to others. Keep up the awesome work guys!

Reggie was very helpful and professional! We appreciated his willingness to help us out!

Ali was very welcoming as soon as i walked in the store and was eager to help me find what i needed. He was very helpful and patient with answering all my questions and concerns.

Rodrigo was extremely helpful. He answered my questions, gave me time to browse on my own (which I prefer). He was so respectful, mannerly & knowledgeable.

Great, attentive sales person. They obliged me by allowing me to use a 200.00 cash card from an alternate state even though it didn't apply to the TX franchise. I appreciated that. I do have to say I felt their prices overall were considerably higher than AFW.

Jarvis was very professional with assisting me with the purchase of my new living room furniture!

High quality and good prices. Excellent service during and after the purchase. My salesperson answered a concern I had via text after I got home. I will definitely be back. They were having some technical issues with their new paperless system, but I was still in and out relatively quickly.

Jon Garcia was our sales rep and he was extremely helpful and knowledgeable. He helped us find the perfect couch and configuration for our home.

NASA and everyone was very professional and inviting.

Sales person was very helpful and when they didn’t have what we had found online he found us something even better.

Jarvis was extra helpful and pleasant to work with. He was informative without being overbearing. We got a fabulous deal and will hit him up when we go back!

Justin was great to work with. He didn't chase us around the store; which made it easy to shop and not be hounded to buy something.

Ali was amazing helping with getting me to finance my purchase and our experience with him at this location was amazing. We look forward to making our future purchases through Ashley Furniture

Friendly salesmen. And trying to get you where you need to be and leave satisfied

Kyle did a fantastic job meeting my needs. Would highly recommend.

The salesman was very knowledgeable, and explained everything exactly as it should be. We enjoyed our time with him.

Nasa was a great sales person. Very considerate and wanting to do a lot to help with the selection. Will definitely recommend. Overall a god experience.

Reggie was great! He helped me as soon as a walked in, if you’re needing to purchase furniture, definitely ask for him! He made the process so easy and quick!

Eddie was great! He took the time to introduce himself and was available to assist with any questions. He made my purchase easy.

Salesman Reggie was very nice, knowledgable Great prices!

My experience at ashley it was very pleasant. Mr vincent kehihelm was wnderful, And self confident while he was explaining us every detail. He is a excellent sales agent.

Sells man really nice & helpful

Good selection priced well,

Very helpful team! I had an excellent experience!

Ashley’s delivery policy is less than optimal. Cannot give you a morning or afternoon 4 hour window option; only a full 8 hour day. This is something you pay for and schedule. Just a little tid but for those with busy schedules.

We didn’t expect to go in and buy anything. We wanted to just look around. We just happened to end up in the mattress department and purchased a bed. It was what we wanted and Ann explained everything to us. Thanks!

Justin did a great job in helping us to add on and customize and existing chaise sectional we purchased a couple years ago.

Good non-pushy service. This is the second major furniture item we have bought from Ashley. We are happy with both the service and the price.

Great customer service. Anna Lucas was the rep and she was amazing and very knowledgeable. Got exactly what I wanted and needed. The manager was great as well and we were able to get delivery quickly.

Jalen helped me quickly with just what I asked for. Will ask for him in the future.

I was so nice serving thank you

I have had great experiences with online sales representatives except this one in particular Christie. Not sure how she makes any sales with the way she treats customers. I asked for manager information and she would not give the information. They have lost my business now and I buy my furniture through them frequently.

Good service

The team was all super nice, there was a great selection and the associate that helped me, Rodrigo, went the extra mile to make sure I got my couch even with my time crunch, definitely plan to come back!

Ali was excellent! Great customer service and very helpful with our selections.

Jay our salesman was attentive from the beginning! The quality of the experience was top notch. They worked with my bottom line to get me what I wanted! Awesome!

Francisco was fantastic

Checked company out prior to arriving. A+ BBB, do not contractor for repairs. Very clean store environment. All staff friendly. Francisco was probably the only person who caused me to purchase on first visit. He was very professional and open to a/ Q/A.

Good

Friendly service, low pressure sales. Jarvis and Ali were very helpful.

The staff was very friendly, welcoming and what you want when entering any establishments. I was very satisfied with the service

Jacob was informative and extremely helpful. He provided excellent customer service.

Team was super friendly and helpful

I recently had the pleasure of working with Kyle to purchase three Tempurpedic mattresses, and I must say, his assistance was exceptional. Kyle's knowledge and helpfulness were evident from the start, as he promptly answered all of my questions with precision and clarity. His expertise made the process smooth and efficient, and I couldn't be happier with the outcome. If you're in need of assistance with mattress purchases, I highly recommend working with Kyle for an outstanding experience.

The service was excellent

Cisco was absolutely fantastic!! He made the couch buying experience quick and easy with zero pressure.

Our salesman, Nasa Hasan was very helpful and knowledgeable! We had a great experience

This is an update on my original rating for starters everyone at the furniture store were great they were very attentive to our needs everything was great was very pleased up to that point. After placing the order I was told that It was new model and that I will have to wait 3 weeks before I could have it delivered. The order was placed in March 2024 and I'm still waiting for my order to be delivered 6 months I keep getting scheduled and then called and told that a part is still missing and have to reschedule very dissatisfied if you need your furniture ASAP look elsewhere you

very good service from the seller who was patient with us and explained the price and material of the items I really love buying in this store

Excellent customer service and quality furniture

I’ve purchase 3 living room suites over a 9 year period. Not once has the insurance coverage fixed anything. And because u try to make a claim you never get credit on the next furniture suite. It’s a scam.

Shawnna was amazing in helping me get what I needed and when I needed it. Big thanks to Shawnna and Justin.

The salesman Nasa deserves the praise. I'm a single senior woman and very cautious when it comes to dealing with salesmen for anything. To be honest I'm not an easy customer to deal with. But Nasa put me at ease and was very patient. I ended up purchasing the items I was looking for and sincerely thanked him for his patients and understanding. Senior Women, ask for Nasa!

The staff were amazing and super helpful. The rep that helped my partner and I, Ann I believe was her name was amazing and made us feel right at home. Not to mention I got a fantastic deal on our furniture. I would recommend everyone to check out this location.

After going to three different furniture stores I am happy to say Ashley was last stop. Not because I was tired and just gave up but because of the great prices in the furniture I was looking for. And the service was the best ever. And I mean EVER. I have already text my daughter and son in law and told them this is where they need to go. Jay you are the best. Thank you for helping find what I was looking for and the best price I could afford.

Really great process. No pressure or hovering!!! Justin was fantastic!

Justin was amazing, never pushy or rude. Truly a fine young man. Extremely polite & thoughtful.

First time at Ashley. Francisco was great at understanding what we wanted and knowledgeable. We are very please with the quality of the leather sofa. Thank you for having great standard in quality. We will definitely going to recommend Ashley to family and friends.

Awesome experience. Cisco was a fantastic salesperson he’s very knowledgeable was able to answer any of our questions quickly and easily. got us financed quick and easy. I am a return customer and will continue to be.

They have great deals .

Eddie at Ashley furniture was the best salesman I have ever encountered! he was beyond helpful, kind and experience with a whole lot of patience!!!!

This location is very experienced people and very respectful 🙏! This is not my first at this location and I will be back!!!

After selling a sofa that was discontinued and not at least letting me know at the time of purchase, 4 attempts to deliver a sofa was an exhausting transaction. The 1st one's frame was broken in half, the second one's arm was smashed in and the 3rd delivery was the same sofa that was delivered the second time. The manager was helpful at first, He helped me choose a different sofa gave me a small discount, said he wouldn't charge for delivery which I was but would refund which unfortunately I had to contact corporate to get involved since he decided to ghost the whole situation. After corporate took over, I asked for either a new undamaged sofa or a total refund. I finally received a new sofa and the process from first purchase to the refund of 250.00 delivery fee for a 10 min drive took 7 months. I have a family member who works for Ashley in another state and they couldn't believe everything that transpired. I love Ashley furniture products but definitely not worth the chaos and disfunction from this location.

Great selection to choose from and super helpful and friendly salesmen. I'm happy we were able to get helped by Mr. Eddie White Sr. He came through and made the visit easy and enjoyable.

Jarvis is top professional in his craft!!!

Perfect customer service

Terrific sales team. Helped us find exactly what we wanted. They were knowledgeable, knew their products, were pleasant people. Outstanding experience for us.

Super friendly staff.Cisco was awesome! We were in and out in under an hour with exactly what we were looking for.

NASA gave us great service and I’m very happy with what we got.

Justin was excellent at helping us decide on a bedroom set and mattress. We are very pleased with our purchase.

Went to Ashley "just lookin'" and came out with a much lighter wallet. We found quality furniture at great prices. (Fran) Cisco did a super job! He let us look on our own, as we prefer, but was available for prices, questions, etc. whenever needed. I would definitely recommend you look at Ashley for furnishings and ask for Cisco.

It was quick and easy. When I couldn't find what I wanted on the floor, Rodrigo knew exactly what I wanted and ordered it online for me sight unseen! He's great! Thanks!

Fenomenal atenctin y great knowledge of the products offered. Thank you!

Mr. Wolfe helped with a great experience, wasn’t overbearing. He was very pleasant and answered all of our questions.

Awesome, professional, and exemplary service!! They allowed me to tell them exactly what my desire was without pressure. I was even greeted by the Manager. Wow!! Great options to purchase! Going back to this store!! ❤️❤️❤️

Nice furniture

Ali, our salesman, was fantastic. He met us at the door, showed us what we wanted to look at and then left us to find the one we couldn't live without! Gave us a great deal. Yeah Ashley!

(Translated by Google) Excellent service and very fast (Original) Excelente atención y muy rápida

My experience with Ashley furniture was good. My sales rep Eddie White was very helpful and ensured I was happy with my purchase.

Jonathan Garcia had excellent customer interaction with us; knowledgeable and all about the business of making the customer happy! Shawnna Harrington was on point as well; answering questions and patience was superb! Overall exceptional service from both…they were a team!

Great sales staff. Delivery on time without any issues.

Ali & Jarvis were both patient and kind as my 85 yr old mom and I shopped for a recliner and new mattress for her. Ali listened to my concerns and directed me to the right mattress for what mom needs for her body. Service was exceptional and delivery was painless and quick. We will shop at Ashley again and when I need a mattress I’ll be calling Ali! Well done.

NASA HASAN AND ALL OTHER people are very nice Ang provide their best service.

This was my first and probably my last time ever going into an Ashley furniture. They don’t really care about you buying stuff unless you sign up for their financing plans. They tell soft lies to get you to sign up before even telling you the true prices of the furniture. I rather go to a business where they tell me it as is and don’t try to get a financing application out of you right from the door

We found exactly what we were looking for at Ashley furniture! The salesmen were immediately attentive to our needs. They followed up, giving various options until we were happy. The communication was quick and professional.

Great experience. Eric was great. Didn’t pressure us and let us look on our own for a bit. Found the perfect sectional and the entire process was easy and smooth. Highly recommend .

Reggie was very helpful and was able to make or experience purchasing a new living room set easy and quick.

Great service ! Appreciated doing business there.

Great service! Great customer service! On time delivery!

Robert the store manager was extremely patient with us. He helped us find exactly what we needed. We will be doing business at this location for all our future furniture and mattress purchases!!!!! Just came back to get more furniture now that we bought a house. Once again just a great experience. Eddie helped us and was super transparent. He went over every option he could!!!

I have gone multiple times to buy furniture from Ashley's. I love the look and quality. My sales rep Ali is very knowledgeable and helpful. He goes above and beyond to make sure you walk away with something you love at the best price! If you go to the Baybrook store ask for him!

I would give zero stars if possible. The sofa I bought is one month old and the cushions are already flattened and the seams not holding up. For context I live in a home with two people of average weight who are on it less than two hours a day. When I purchased I had another couch at another store in mind that I was going to buy but I was told “But that’s not Ashley and we pride ourselves on quality”……Well Ashley, you sure about that?

High pressure sales, however Ali did assist in getting the best price

Our sales person was very informative, knowledgeable, nice, helpful, kind and most of all patient with us as we were very picky in getting what we reallly wanted and needed

The sale associates were extremely friendly and assisted me with choosing the perfect match for my movie room. Shawnna was very friendly and accommodating.

Very helpful and professional

Everyone I dealt with was kind, knowledgeable and accommodating

Excellent customer service and pricing for products at this Ashley furniture site.

Eddie at Ashley Furniture Clear Lake location was exceptional, professional and gave us great service. He was incredibly nice and went above and beyond to assist us. I recommend Eddie at Ashley Furniture.

I was very surprised with the various styles and options of sofas in just one store. It was refreshing to also talk with a rep who was attentive but not overbearing. Good experience and got a really great deal!

My salesman was Cisco and he was so sweet and helpful. The mattress I was looking for was an older one and he helped me find one that was equivalent to the one I wanted. Everyone was so kind and helpful there! I really enjoyed my experience!

Jay was an exceptional salesman. I took a good 2 1/2 hours trying to decide what I wanted. There was no pressure. He answered all of my questions and gave me time to ponder on my purchases. He was kind, patient, thoughtful and extremely good at his job. Thanks to everyone at Ashley’s for everything!

Knowledge of inventory, personable and good service

The lady who helped us was very patient, helpful, informative and pleasant and with her assistance We were easily able to find what we wanted

Ann was amazing! She made the whole process easy and painless! I will be back because of her

Service was great. Rodrigo was informative and helpful and helped us find the right chairs. He gave us a great deal. Thank you

Miguel was the guy who help us, he was so profesional, kind. Definitely Ashley furniture as become my favorite place to shop any furniture for my house.

Amazing customer service! Ann was extremely knowledgeable and helpful!

Great customer service.

Great customer service!

Eddie was very professional and he helped us out with our new furniture. He took his time and showed us all what we needed.

Reggie was awesome to deal with and made the buying process as painless as possible!! Highly recommended!

I purchased an item that was bought by someone else already. As I was headed home to get my truck, I received a call from the sales guy telling me that they had to refund my money.

Ali and Jarvis were EXCELLENT - professional, caring about the customer, not pushy, worked out a great option for us. We will definitely ask for them next time!

Jonathan helped us and was very courteous and very patient showed us several things that we were interested in and was able to give us a good price on the chairs we were looking at would recommend him and the store to anyone

Our salesman, Ali, was prepared with helpful and relevant information on our arrival. He showed us the piece we were initially interested and showed us other similar pieces at our request. He helped us get exactly what we needed at an acceptable price.

They where extremely helpful and the two guys that assisted was amazing.

Easy ordering experience and that’s about it. After changing my delivery date but not alerting me we had to basically wait an extra week for our bed so I am canceling my order and going elsewhere. I suggest you do the same.

Everything was good

What could've easily been a 5 star review has turned to a 1. In store staff are very friendly and knowledgeable. My problem is with the delivery guy that purposely hid a broken zipper on a couch cushion. The sales rep did say to check everything. But I saw the guy pushing the feathers(or whatever the material it is) back into the cushion and just thought oh that’s nice of him to make sure everything is in there and make it presentable. But turns out weeks later as I’m looking for my remote he was trying to hide a broken zipper. What could’ve been an easy “i can get you another cushion” now has angered me cause he noticed it and tried to hide it. Don’t get screwed guys

Great Service and Reggie went above and beyond.

Our sales person was very helpful and let us browse without following us around. We ended up making a purchase.

Great customer service

Tony was great! I actually just visited the store to look around and ended up buying the cutest counter-height table. I will definitely be back. I am pleased with everything so far! Update: I wish I'd completed the review at a later time. Shipping was delayed three times with no explanation or heads up to me, the customer. I noticed a price decrease months later, and called to get the new price. Tony hung up in my face. I spoke to the manager Thomas Polk who told me to call him later, after the set was delivered and he could guarantee the new price. I have called 5 times today, and the number does not work. I will not be dealing with Ahsley again.

Friendly staff And everything went smooth

I ordered my console table and the Ashley sales Rep at the Webster/Baybrook branch was so helpful. He made sure and match the price with the online offer so I got my discounts. The delivery team was very respectful to my property and I’m thankful for the service I received and I’m definitely a customer for life. Thank you ASHLEY HOMESTORE!!!

Jarviz and the entire team are awesome. They’re very friendly and knowledgeable of the products. Beautiful furniture, easy delivery, great people. I hope to give them my business again soon.

Jonathan and Anthony were excellent to work with. They both went about and beyond their job duties. I would have either one of them deal with any of my future purchases.

Fast and efficient!

Staff was very helpful.

Omg! Francisco was fabulous! I can’t say enough of how well he took care of me, and made my day! Very pleased!

Excellent experience Shawna was amazing and the entire team was great to work with. Will be back

The service was quick and hassle free. They helped me find exactly what I was looking for.

(Translated by Google) Great (Original) Excelente

Ali was great! So helpful and knowledgeable. We went in unsure of what exactly we wanted and with his expertise he was able to pair us with the perfect fit for our home. Couldn’t be more grateful for Ali and his team. Thank you for your service and dedication to customer service.

I went in store to purchase a bed frame on Saturday 12/2. Was told delivery would be on Monday or Tuesday 12/4-12/5, I wanted this asap so asked about picking up Sunday morning and I was told I could pick up anytime on Sunday from 10am-6pm. I went to the warehouse and they are closed on Sundays and Mondays. I drove 40mins for nothing, I called to complain to the manager and he told me he would have it delivered after 12/13. He didn’t even try to rush it to get to me, now I have to leave work early during the week to pick up, and the sales guy nor the manager care. 2nd bad experience with Ashley. Do not purchase with Ashley to many problems and nobody cares or does anything about it. Go with American Warehouse instead.

Friendly Helpful accommodating

They where Very professional, they came exactly when they said they would . Thank you 😊 one happy customer!

Great customer service

Incredible! The whole experience at Ashley’s from stepping outside into the store was amazing! Jarvis was there to greet me & show me different pieces of furniture that I was looking for along with very reasonable prices compared to several other companies I had viewed online. Later Cisco accompanied me to view several couches & set up an appointment for my daughter to also look at them for later that day. Both Jarvis & Cisco were not only helpful but very knowledgeable about the different pieces of furniture that I’d come to look at that day. I would & will recommend Ashley’s to my friends & family.

Very happy with Ashley and the quality of their furniture!

Everything was good. Had good customer service and took advantage of black Friday online price matching.

I visited the Saturday after Black Friday, sales was on point for such a day. I gave her my budget, what I was looking for, which was a bed with ample storage underneath. We looked at several options well under budget and up to. Quickly narrowing down my options to 2 and after a quick checklist to refine my choice, I went with the higher end solid wood frame. She got my price, financing and paperwork signed in what felt like record time, $100 under budget with delivery and assembly, delivery set for a week later and all in about 45 minutes. Well done!

Slow service. I had my furniture picked in ten minutes and spent the next hour trying to check out

I really like this store attention. I was helped by Miguel and he really wanted to make sure that ended happy with my purchase. Good Ashleys location…

Great experience. Very relaxed atmosphere. Rodrigo did a fantastic job working with us. Thank you!

The Best you could ask for no pressure and the salesman was very helpful

Was treated very nicely there.

Rodrigo took great care of us and answered all our questions.

We found a beautiful desk at a great price! Shawnna was awesome in our search and was very patient & helpful in our decision making. Delivered within 3 days and everything went perfectly. If you are looking for quality at a great price go see Shawnna at Ashley Homestore @ Baybrook!

Product had a bad smell from factory. Also issue with putting it together. Was told by delivery service that someone would get back to me within an hour about replacement, but no call as of yet and it’s been almost 2 days.

Jacob did really good job very knowledgeable and helpful. 100% recommended.

Justin and Jonathan went above and beyond to make sure we purchased the right couch, even moving pieces around for my wife to visualize the actual product we would have in our home. If you go to this location look for one of these guys.

1st of all, Mr. Eddie made our shopping and purchasing decision extremely easy. He helped us move furniture around, showed us all of the options, and was very helpful. We felt no pressure what so ever. Other sales attendants acknowledged us as well. Great staff. Thank you to Mr. Eddie and Ashley furniture for their continued support.

Great customer service

From the moment we stepped foot in the store, Reggie greeted us with a warm smile and made us feel welcome. He took the time to understand our specific needs and preferences for a dining table and a couch, patiently listening to our requirements. His ability to ask the right questions and truly understand our style and budget was remarkable. What truly impressed us about Reggie was his commitment to finding the perfect pieces for us. He went above and beyond to present us with a variety of dining tables and couches that met our criteria. Reggie carefully considered our aesthetic preferences, ensuring that the furniture would complement our existing decor. He effortlessly balanced style, functionality, and comfort, resulting in a selection that suited our needs.

NASA very knowledgeable and sincere..

Great customer service.

Services was excellent. Thank you Cisco.

Awesome costumer service! Thank you so much Reginald for your time and help. We love our new living room.

I went in just to look around. Ann greeted me at the door and helped me find what I was looking for. I was able make a purchase on something I've been wanting for awhile. Thank you

It was a really good shopping experience and we got a great deal.

To save money and time go to the Ashley furniture store . Sales personnel provide me with an exceptional deal on my new leather couch. Spent 10 minutes to purchase what I was looking for. Only regret is that I did not go to Ashley furniture store 1st instead of wasting my time at several other furniture stores.

Justin, who assisted my girlfriend and me in picking out the table and chairs was very professional, and made the buying experience a pleasant one. When I went to pay, I asked if there was a better price that could be given on the chairs as I saw cheaper prices at competing stores. Justin was able to get the chairs down to two for the price of one. The only reason a 4-star rating was given was because there was a delay in delivery time, but the team who put together the table arrived on time, and set everything up quickly and carefully. Overall, I am pleased with how all went.

Excellent service, sales lady was very friendly, courteous, and knowledgeable. Assisted me with my order to my satisfaction.

I spent a good amount of time here on Monday and selected a couch. Everything is extremely high priced and can be found cheaper online, which they brag about so they can “price match” and make it seem like they’re giving you an amazing deal. My husband wanted to see what I had picked before we committed to a $3500 purchase so I left and came back a few hours later. The original sales guy (he was nice) had left for the day but the manager I’d spoken with earlier was still there. Immediately a different person came up to us and I said I’d been there earlier, spoke to someone, I’d like to show my husband around. Ok no problem she gave her spiel and left. She “checked on us” several times and each time got a little more annoyed, a little more rude, and a little more aggressive. We settled back at my original choice and she came back and sat with us. My husband had some of his own questions about pricing and whatever. She wouldn’t look at my paperwork to have any type of answer and was rude about the delivery date which left a sour taste about the whole situation, especially considering other reviews. We decided to go somewhere else because of her and ended up buying a bigger, more comfortable couch for more than half the price and it was here sooner than they would even consider delivering. The store was clean but I sat on every single couch and still felt like I was settling when I decided on the one, which would have been fine if the one sales person hadn’t been so pushy and aggressive. Don’t settle on a couch and you don’t owe the sales people anything don’t let them bully you, you have options.

Helped us find a needle in a haystack request.

As soon as we walked in, Jonathan was there to help us. He was very kind, patient, and knowledgeable. It was fast, easy and a productive Staturday. Loved the experience!

We had a great buying experience. My fiancée and I walked in to look around. We do not like high pressure and like to have time to look and discuss. We were greeted at the door by Ann. She asked what we were looking for. She told us where those items were and then let us look around. She was available when we had a question but was not right there by us which was perfect. We selected our items quickly and the whole process was fast and pleasant.

Still waiting for my furniture… apparently everyone seems to wait forever wish i knew that before i ordered mine

The order emailed to me wasn't clear of what to do.I was told I could get my items by Friday or Saturday the latest. After completing order the only shipping options was 6 days out. SMDH

The delivery was on time, product was shipped in good condition and received.

Fransisco was great to deal with! The entire experience at Ashley Furniture was more than expected. Highly recommended.

Great service and very knowledgeable.

We were greeted immediately but not pressured. The sales associate introduced himself, Jay, and simply pointed us in the right direction. When we were ready he took our order. No pressure. While shopping the manager also stopped by to welcome us in and thank us for shopping at Ashley’s. Needed less to say, we left with a good size purchase.

I placed an order from their online store and the customer service is just terrible. I bought a bedframe under a year ago and the supports broke. I was told by several different reps that a refund was possible, and they would have someone reach out to me. They never did. I used the online chat system (which they don't keep records of by the way) and then called until I was able to speak to someone from corporate. I was told that since I didn't request a refund within THREE DAYS of getting the bedframe that all they could do was replace the legs of the bed that broke with the same exact parts (the same ones that were held on with ONE BOLT and had already broken once). I asked if they had other bed supports that I could buy, nope. I asked if I could exchange the bed. Nope. I asked if there was a way to submit a complaint since it's a defective product. Nope! I am left without a bed and out several hundred dollars and given the verbal middle finger from this company. Save your time and money and go ANYWHERE ELSE.

Really helpful stuff at this location! Jhonathan was really transparent, and helped us find what we wanted, and more.

Reggie was very cordial and helpful as we evaluated options for sofa & loveseat!

Do not order from this establishment! Ordered a couch and after delivery noticed it was damaged on the side! I would like everyone to know if you buy something from this store and it’s damaged, they won’t return the item, I never signed for it, and they won’t refund! They offer to have someone repair a 4,000 couch! Why would I want a new couch repaired??! been waiting a week for a repair person and nothing! These people lie and steal your money! I’m contacting the local news outlet, DO NOT BUY furniture from this location!

Great customer service from nasa

This was our very first time shopping at Ashley's & Mr Nasa greeted us w a smile & was very helpful & knowledgeable. He explained our transaction clearly & I didn't need to ask any questions. Great service!!!

Knowledgeable and friendly sales and service.

Friendly, helpful and NOT pushy! The lady we worked with was awesome.

I wouldn't even give these guys a star but it won't let me post otherwise. I'm BEYOND upset at how Ashley Homestore is doing their customers (a repeat one at that!) I purchased a queen bed with a mattress late last year 2022 for my guest room. Everything went smoothly through the delivery and setup...or SO I thought! I just recently had to move and had to dissemble the bed to move the furniture. During that time one of the side panels that has the metal fork to slide into the headboard essentially broke off. I've owned a bedset from Ashley's before and know how to remove the side panels. This was either caused by the manufacturer or how the guys setup my furniture as the bed has not been moved or messed with since it was placed in the guest room. I just called to file a claim with my warranty to get a new side panel and the 'GUEST CARE' guy informed me that SINCE I moved the furniture my warranty is VOIDED. I couldn't BELIEVE what I was even hearing! I stated all I needed was a side panel and he basically informed me it's not his problem and if I'd like to bring it to the store I purchased it from for a technician to fix it I could pay for it. PAY FOR IT! I just paid for this bed that hasn't even yet to be used and I need to pay for it to be fixed as my warranty is no longer VALID! I would have never known of the issue with the bed if I didn't move it! I have NEVER had this issue from any other furniture store...needless to say I WON'T EVER buy from Ashley's again!

Sales person super knowledgeable and no pressure.

They gave us the wrong cushions when we asked for all to be right then 1st they gave us the covers then they gave us 1 cushion but we told them we needed 3.

LaTanya Dobbs you're awesome! My wife loves our new mattress! Sincerely Tim F.

I was happy until I got home and found the same sofa $300 cheaper on their website!!!!

Rodrigo was mine and my husbands salesman,he was nothing less than ANAZING!! He got everything and more that we wanted!! Was super chill,cool,and always laughing,anytime we ran into a wall he found a way around it!! I recommend him to be your next salesman if you aren’t bothered by an outgoing soul! :) (but if you are a Karen stay away from our friend he’s too nice to be taking care of u Karen’s) 💗

I received assistance right when I walked in. The staff was very friendly and helpful. They are with you every step of your shopping journey but not too much you know privacy space to discuss in all. Also, answer any questions you have. The representatives will offer you the best deal of your comfort to satisfaction. I would like to thank Mr. Jay and Mr. Rodrigo for assisting me in finding my bedroom set of my choice.

I was treated with the utmost respect. And the quality of the help was A-1. I will keep ashleys as my number one place of business. Thatnk you very much.