Ashley Store | Webster, TX 77598

Greeted professionally the saleperson was knowledgeable about the products we were given ample time to look this is my second visit there and will definitely go back when I need more furniture

Had a blast Thanks to Stephanie my sales associate she allowed me to browse and ask questions.

Jarvis helped us get our new living room set. He was very knowledgeable on the furniture, what would hold up best for kids, what would look better with the room size we have etc. Got us a good deal. Made the experience really great. Will be buying anything furniture related through Ashley from this point on.

Our sales rep, Mäher, was very personable and professional.

Shane and Matt were very helpful, and courteous. Each time we went to American Freight at Webster, the team always took the time to answer our questions. They have been kind and professional in their demeanor.

The sales people there are fantastic and listen to your needs! They don't try to sell you things you things you don't need or want. :)

My experience in Ashley Store at Baybrook was wonderful my sales person was very, very helpful, professional, patient, and kind. Keep up the excellent work!

Our family bought a sofa, loveseat & chair from Ashley Furniture; the loveseat had to be repaired soon after we received it. Mostly are happy with this set, so we returned to Ashley in Webster, TX to purchase a dining room table with 4 chairs & a bench. The delivery was anything but “white glove” as promised. Delivery guy even used his foot while assembling it! The table set supposedly came with a 5 year warranty. After two years, the bench cracked & pinched my son’s hand. When we contacted them for repair, we’ve gotten no help but plenty of run around. Were told to contact a service company they contract with, who said they don’t cover the frame of the bench. Went back to Ashley in person & they said they’d take care of it. After three weeks, my husband went there again today, & was told, Sorry, they can’t repair it. We will not be shopping at Ashley anymore, & want you to know so you won’t get the same poor service we did. As a positive, caring person, I generally only write positive reviews & don’t express dissatisfaction. This time we are disappointed & want Ashley to know.

Before I went to the actual store, I made sure to have a few items in mind. I called and spoke with Jacob. He was extremely helpful and upon arriving at the store he was great and patient. He didn't hover over me, or pressure anything. I told him what I wanted and the process went so well. I hope the next time it will be the same experience. Thank you Jacob!

The purchase was quick, easy and painless. The sales associate demonstrated the product, asked questions and answered our questions and needs.

Professional and friendly. Great experience buying furniture from Ann. Would def recommend

Great experience!! Cisco was Awesome 👌 👏 👌 Great Customer service and took the extra time with us as well. He wasn't "pushy" to just make a sale...he genuinely cared what we thought and which would suit us best. Thanks again Cisco !!

My husband came in after work in his welding clothes and the workers treated him like trash. No one wanted to help him and he was ready to spend lots of money. He was treated like trash, like he was broke.

Friendly, helpful

Knowledgeable, friendly and great selection. Found what we wanted.

Our experience was one of the best due to Rodrigo our sales rep. When I tell yall he took care of us…HE TOOK CARE OF US. Everything is also very budget friendly, gotta love that.

Great Furniture, Great People, Love The Store !!

10/10 perfect great experience

It was a quick fun, friendly atmosphere and I have appreciate the consistency of great friendly service. Go Robert And team.🎉🎉🎉

The associate sales manager, Jonathan Garcia was a great salesman and gave us great options and ideas to purchase a sofa sleeper which I really wanted. Before we met him, we were planning to purchase a sofa sleeper from a different store. But after I visited your store and got his advice, everything was changed. It was a great purchase! We like Ashley furniture!! We recommend you. :)

They had just what we were looking for but most of all the customer service was great and really appreciated.

Great Customer service and very professional service.

Thank you Salesman Henry for Helping Me . I appreciate your kindness

Very helpful and made my purchase quick and easy.

Nasa was great sales person

Very nice sales people and managers

Great price on a bed room set for my daughter. Her first purchase on her own. Even gave a military discount. Very helpful and professional.

Fantastic service! Jonathan Garcia was a great help. He assisted us at a critical time in our transition and made everything smooth and complete!

Loved my experience!!!! My sales guy was so nice!!

Me and my fiancée moved into our first ever home and was a nightmare thanks to Ashley. I placed an order for a dinning room set and mattress with Vincent Kohleim. The experience was great and informative until I had to sleep on my floor because he cancelled my mattress order for the reason of “guest preference”. I called to change the delivery address ONLY ONCE, I never contacted them again since everything was scheduled and good… or so I thought. I was informed on day of delivery my order was cancelled without my notice via email, text, phone call. The only way I knew it was cancelled is because the delivery driver told me he didn’t have anything on his truck. I called the store and they explained the reasoning of “guest preference” and that the best they could do was get me a mattress THREE DAYS LATER. Absolutely pathetic. Angela at Mattress Firm saved us from this nightmare and got us a mattress in less than an HOUR IN MY HOUSE (I had to pick up from warehouse which was not an issue since Ashley manager told me it was close to closing even though there was still 2 hours left which was plenty of time to go to warehouse). Whoever reads this DO NOT speak with Vincent Kohleim or you will sleep on the floor like I did.

Sales reps were great guys and really helped out with the fiance. Maher was a fun and funny guy. Told you straight up. Cisco was great with the finacing. He was not about the upsale and really cared about doing right for us!!! Great experince!

I always did like Ashley Furniture it’s good quality and strong last longer which I still have the dinner sets with 4 chairs with round glass table and living room sets which is 2 round tables and sofa table with wood,glasses and iron many years ago and had moved maybe several times with the same furnitures.

Pleasant, efficient sales reps … not pushy. The Red Dot sale: outstanding values.

First time to this location and Ashley store ever. . .was immediately greeted upon walking In by Jarvis and he explained everything. Helped us pick out a great electrical sofa at a great price since they were having a sale. Even the sales manager came to talk to us. Great customer service experience. . Cheaper than the store on I 45

Super friendly sales person, Cisco was fantastic. Great place to shop.

Eddie White at Ashley Furniture is the absolute BEST to work with! Highly recommended!

Quick and easy all I had to do is wait on my wife to figure out which one she want and that was it

Found exactly what I wanted for a price I'm willing to pay. Great service! Pleasant experience.

Avoid this location by all means! They are very pushy and only care about their bottom line!

I stopped in Ashley's, on a whim, to check out their Labor Day Sale, looking for a new leather sofa. I found one, almost immediately, that I fell in love with. It was on sale, but a little out of my budget. My Salesman, Jay, listened to my needs and we were able to make a deal. He suggested a couple other items that I looked at, and I believe they will be my next purchase. This wasn't my first time shopping at Ashley's and won't be my last.

I worked with Vincent and he’s very helpful and accommodating.

Great selection and amazing customer service. Ali and Henry were exceptional and helped my husband and I find the perfect furniture for our house. Financing was also a breeze. Would recommend Ashley Furniture 100%.

Jay was very friendly and informative about the furniture we wanted and purchased

The experience was great and easy Maher was a great help.

Very nice and helpful workers !

Great customer service! Had a wonderful buying experience!

Awesome service. Eddie White was great

Cisco was very friendly and helpful. No high pressure sales

Update from 5 stars to 2. We were promised the online price for a dresser and did not get it. We were overcharged for 2 extra barstools and our financing was set up incorrectly. I have now been ignored by Henry via text & the store trying to resolve this. Would in fact recommend you to look elsewhere. We walked in right before close to browse and Henry approached us asking what we were looking for. We initially came in looking for a table and he gave several recommendations and we found one we loved. He took the time to show us how the extra pieces worked. We ended up ordering matching barstools for our island as well. We came back the next day and ended up ordering a sectional too, even though we came in not needing a couch! Henry is great at what he does and I’d highly recommend him & Ashley’s to anyone looking. Robert his manager also came over and introduced us to the financing process- they have some great deals going on. We will be back for anything else we need and would recommend them to anyone looking. Thank you, Henry!

The variety of dining room sets made it easy to make my final selection.

Great service and good product 👍 Ann was our sales person and was awesome. She was helpful and pleasant without being pushy.

NASA was great and helped us find exactly what we were looking for.

Positive interaction!

Great service and delivered within 4 days.

Customer service was outstanding, and the product was exactly what I was looking for. Thank you so much to Rodrigo for making everything easier & making me have a great experience. I’ll for sure be back with him!

Special thanks to Cisco, he is so friendly and great support. He is the one 👍🏼

Eddie was amazing! Took care of us!

I ordered a love seat and ottoman in store. Both items were on clearance and floor items, both physically in the store. I took the day off work to receive the delivery today. The delivery guys only delivered the ottoman and had no idea about a love seat. I'm on the phone with customer service right now and they have no idea about the love seat either. I just spent over $1100 for one ottoman and had to burn a day of work. THIS IS THEFT.

Ours sales person was amazing and listened to us!! Thank you Ann

I expected something different from Ashley. First of all, I was charged a delivery fee, I expected something shorter than 2 weeks delivery for a chair. Second, after I made my purchase, I was made to feel like "ok, we got your money so get out!". Salesperson could have at least escorted me out instead of just going to look for the next victim!

If you want to be followed around a store and watched and listened to like a hawk to where you can't talk to your spouse without people who are eavesdropping cutting in... Then shop here. 😔

We had a great experience working with our sales associate and his manager. He was very helpful and gave us the best possible deal. We are looking forward for the furniture to be delivered.

My husband and I have been shopping for a sectional for some time. We found the one we wanted online and went to see in person. Mr. Nasa assisted us and was extremely professional and also helped us get an amazing deal for the sectional we wanted. We definitely will visit this location for future purchases.

Ali was great! Very profesional and helpful with a great attitude.

We just went into look at mattress and other things we might need for the new apartment and Rodrigo was an absolute gem! He helped us decide on the perfect mattress within our budget although we didn’t buy anything today we will definitely be back In about a month to get the furniture we loved best!!!

Jay was beyond helpful and helped us find exactly what we needed and where looking for.

great service. very helpful staff. love the couch i picked.

The manager, Jonathan, was great! Very helpful and not pushy.

Placed my order over the phone. Jonathan was a tremendous help! Waiting now for delivery.

Mayor was our sales persons we got a recliner from this store. Got it delivered and it was too big for our room. Tried to return it the next day and turns out Mr Mayor forgot to very important detail to let us know **ALL SALES ARE FINAL** Now we are stocked with a recliner that doesn’t fit in our room. What a SCAM. Edit: After the "Store Owner reply" I reached out to the store and told them I was advised to reach out to discuss further options. Well, what a waste of time because still there are NO options. and the sales representative made fun of me because I told him "the store owner" advised me to call and he said this is a big corporation do you think the store owner has time to comment on Google. Just show the level of service they have.

Ann was amazing. She helped get the bed I needed. Would 100% recommend!

My overall experience was great. Eddie was extremely helpful in making sure I was a happy customer. Great customer service!!

Had a great experience buying bedroom furniture. Salesperson was knowledgeable and friendly. We found the style we were looking for at a very good price during 4th of July sale.

We had a fantastic experience buying our first couch for our new home. Mr. Jay was incredibly helpful, providing us with all the information we needed and making us feel confident in our purchase. He even worked with his manager to secure us an amazing deal, and we couldn't be more excited. Now, we're eagerly waiting for our couch to arrive, which should take just five days.

Salesperson was very attentive, professional, & patient with my family's needs!!

Maher was very kind and professional. He saw to it that I got exactly what I wanted.

Mr. Garcia was indispensable in my decision making process. I went into your store with a $4,000.00 budget but ended up getting more due to the value I received for my money through Mr. Garcia’s efforts. Could not be happier! Thank you Mr. Garcia.

AVOID ASHLEY! I reluctantly purchased a bedroom set from this location in March after not seeing anything I like at other more reputable furniture stores. The salespeople are very pushy. They will lie to you and do anything to get a sale. When the furniture arrived, the delivery people left a mess and the quality of the furniture was not at all what was seen in the showroom. I made Ashley aware of this situation and no one ever reached out to rectify the issues with the furniture. I decided to give Ashley another chance this month and purchased a dresser from them. The salesperson, Jalen, was very misleading. He did not disclose that the furniture would be left in the box at the doorstep and not installed. I’m unable to move it due to medical reasons and have to hire movers to install it. Very disappointed and would not recommend to anyone.

Jonathan was the absolute best. He answered all of our questions. Showed us exactly what we were looking for . He didn't hover like some sales people do. He made sure to check on us but still gave us our space to try out the furniture and discuss it with my husband. He was a great sale representative.

service was nice the day of and no complaints there. but then they wouldn’t cancel my order. i got 3 calls weeks apart all needing to “reschedule my delivery” when i cancelled it through text with my salesman, then 2 more times after each call. after the last phone call i went to the store to check for the 3rd time that it had been cancelled, it had not. finally then the manager actually cancelled it and didn’t know why it wasn’t being cancelled each time i asked.

Great service and it was Henry’s first day!

Ann was very helpful and knowledgeable about the type mattress that fit me.Shecwas super sweet and I appreciate her for her service. Anyone looking for a furniture please make your way down to Ashley. They are the best

Ann was knowledgeable and very courteous. Love the store.

No hassle and great attitude is how I would describe Cisco. Recommending.

Good experience.

Staff was friendly and knowledgeable good selection of furniture and prices reasonable A little too pushy with their warranties which should not be needed!

Eddie was one of the best sales persons I dealt with in my life and I'm 70 years old so I have had to make a lot of purchases in my life

Cisco was outstanding. Introduced himself when we walked in the door and let us browse without following us around. When we had a question he answered the question and left us alone. When we found the right couch he was there and got us out the door in no time. If you go here look for Cisco!

The manager at Ashley furniture was extremely helpful and was a great support to help me find the piece of furniture within my budget.Will ask for him moving forward on my next purchase !

Purchase and delivery all scheduled and paperwork completed in less than 20 minutes. Great service with what I needed in stock.

Ann Marie at Ashley home store really went the extra mile for me, spending a lot of time and effort getting me the perfect chairs for my dining room, and at a price I could afford. I had been looking for several weeks, and Ashly had exactly what I wanted. I even found a bed that was just right for the space and price I needed!

We bought a couch and chair last August. We were told it would be 3 days until delivery. It took 5 weeks. The arm on the couch got broken (bad design??) and I went back in and they wouldn't even help me arrange service. Five people sitting around and wouldn't help one bit. We called the number they provided for service and it was 100% automated and nobody would assist us. RUN from this place. VERY, VERY sad in terms of service.

We had an excellent experience at Ashley this morning. Ali was most helpful in our purchase of a chest of drawers. I highly recommend Ashley Furniture. 👌

Frustrated and tired of searching for a very particular type of couch, Maher took me straight to my best options. Made my “sit-testing” not as time consuming. Ashley is easy to work with.

Ashley at Baybrook is and excellent store with very polite and professional staff. I quickly found what I wanted and bought it, I was in and out of the store in 40 minutes with my scheduled delivery.

Jarvis was such a great guy answered all questions I had helped me pick out the perfect furniture for me

The sales representatives was very professional and understood my needs. I came in for 1 King bed and ended up with 2 night stands. My son even purchased 2 night stands and a dresser. Thank you Francisco

Francisco was the best. We came to buy 2 beds for my mom and my wife and I ended up walking out with 2 night stands and a dresser. Best deals and quality! Will be definitely shopping here again with Francisco.

Eddie was wonderful to work with.

My experience at Ashley Furniture was superb!! It could not have been better. The salesman, Mr Ali was wonderful. He is the epitome of “customer service”.

Ask for Rodrigo. He's the best!! He listened to my needs and wants and made the shopping experience easy and comfortable.

Jonathon Garcia is a great asset to your store. He was very informative and answered all 0f our questions.

Wonderful team and excellent help. Ask for Ali he will get you right!

It was wonderful experience for our family. The guy named Nasa helped us to find furniture within our price range. He is very good at dealing customers. Thank you

Cisco best in town my new to go to guy for my furniture need

I walked in and received the help I needed with no pressure. I am so impressed with Ashley quality of furniture. I like solid wood and style. The store offered both for the items I purchased. Shout out to Jarviz Escobar. Great process!!

Ali and Jarviz were both amazing help today. I purchased a leather sectional and a bed set. They knew all the pricing and details, and really cared about helping us out and finding what we wanted. I would highly recommend them if you’re looking to buy from Ashley’s in the future.

My salesman Jacob Wolfe was extremely helpful. Laid back and stress free. No pressuring in any way. Very good experience.

We truly enjoy working with Johnathan Garcia. He is personable and gives honest opinion on selections and ideas. We’ve been coming back to this location and working with him for last 2 years.

I originally purchased items from the store in Pasadena, TX. The store manger was dishonest and misled me about the warranty/extended coverage. I knew she was lying because it didn't sound right and the look of disbelief on the salesman face was evident. I ended up cancelling my order before the delivery date and chose to purchase from the Baybrook location. Unfortunately, the Pasadena salesman which I was pleased with didn't get his commission because of his manager's wrongdoing (that I feel bad about). However, I am pleased with Ashley's at Baybrook. The salesman and manger were great. Also, the other employees were awesome as well. I like the fact they greet you when you come in, offer a chair if you've been standing/walking for a while, and a bottle of water. I appreciate it. Good Job Team!

We were very glad to get informed advice on our ultimate choice of mattresses.

Ann is AMAZING. She listens well, and is very knowledgeable about all of the things Ashley sells which enables her to make suggestions based on your taste and price range. Highly recommend. Ask for Ann when you walk in.

Francisco wasnt to professional, was interrupting me and when my husband suggested we go check another place he just got up and left, we left and came back to place my order i wanted with Ali (believe that was the name) and he was great!!

Went in there today with my mom as she was in search of a mattress. Cisco the salesman in the mattress department was rushing my mom and was putting a lot of pressure towards her decision. We explained to him that we wanted to explore our options, he kept insisting on the most expensive one, he provided us 2 different quotes for it. He Told my mom she needed to make up her mind in order for him to show her around. My mom is older and felt very confused and rushed. I personally have shopped there several times so thought it was a great idea to take my mom. NEVER again, he made us feel so uncomfortable. Ended up going to Rooms to Go and had an amazing experience with a patient, understanding salesman. Ashley furniture really lost a great customer.

(Translated by Google) In order to write I had to give them a star that they don't deserve. They sent me a smaller mattress, I called multiple times they said they would send a technician, then they told me to wait 30 days because I had a comfort guarantee, after 30 days I called and they said I did not have that guarantee, that they would send a technician, they did not send it. The last time I called they gave me the website to make the claim, the site does not accept the telephone number with which the purchase was made. How easy they get rid of me, I paid almost $1000 and I have to stay with a mattress that doesn't work that you sent the wrong one. Buying in this store is buying frustration and anger. 😡😡 (Original) Para poder escribir tuve que darles una estrella que no merecen.Me enviaron un colchón mas pequeño, llamè multiples veces dijeron que enviarian un tecnico, después me dijeron que esperara 30 dias que tenia la garantia de confor, después de 30 dias llamè y dijeron que no tenìa esa garantia, que enviarian un tecnico, no lo mandaron la Ultima vez que llamè me dieron el sitio de internet para hacer el reclamo, el sitio no acepta el numero de teléfono con el que se hizo la compra. Que facil se deshacen de mi, paguè casi $ 1000 y tengo que quedarme con un colchón que no sirve que ustedes enviaron equivocados. Comprar en esta tienda es comprar frustracion y enojo. 😡😡

Another day out Starbucks jewelry store Swamp shack then Rooms To Go

Had a great experience shopping with Jay. We knew what we were looking for going in, but Jay steered us in the right direction, then helped us with pricing.

NASA made our experience very easy, friendly and he was patient as we discussed options.

Awesome service and beautiful choices!!! We’ve furnished many rooms with Ashley Baybrook and I’m sure will be back for more!!!

Service at the store was perfect. Was available when questions needed answers but gave us time to walk around to look without being hovered over.

Thank you, Cisco, for helping us out during our visit. He listened to our needs and answered all our questions. Also, the variety and selection of quality brands that are available to choose from is impressive.

Francisco was really nice and helpful with everything

The team at Ashley Furn. Led by Eddie White was 2nd to none. Eddie & Stephanie Davis made me feel so important in every way & delivered just exactly what I wanted & needed. Blessings to you both. Fletcher Cockrell

Reggie is an awesome salesman. Very helpful and patient with an indecisive customer. Great customer service. The manager was very informative and answered my questions. Very enjoyable experience.

The Ashley Baybrook store is the place to go. My sales person Rodrigo was great. His patience was greatly appreciated. He made sure that my wife and that I was satisfied with our purchase. Thanks for your professionalism.

Rodrigo was awesome. Got me in and out in no time and on budget!

Great service as always! Cisco is my guy! When I leave the store i feel happy about my purchases! He's very thorough on explaining everything to me!!! I shall continue to visit this store!!!!

Stormy at Ashley furniture is great- helpful but not hanging over your shoulder. Found what we wanted and she worked out a great price for us due to a delivery delay. Would recommend!

Everything was perfect except the delivery time. I wish the furniture could be delivered within 2 weeks

Stephanie Davis was amazing! She has previous experience with interior design, so she makes sure to help you choose pieces that will look perfect for your home! I will definitely be coming back to work with her when it is time to furnish the rest of my home! Thank you for giving me such amazing discounts!!!!

I purchased a tempurpedic mattress in February 20, 2024. I received the mattreess in a timely manner. The mattress has a 90 day comfort guarantee. After "sleeping" on the mattress for about 6 weeks I decided it was not the right mattress for me. I called to get the process started to exchange the mattress. I sent them everything they needed and I was good to go. I went onto the Webster store on April 15, 2024 and selected the mattress I wanted. They told me,d me it would be delivered April 27. No delivery. It was rescheduled for May 4. No delivery. I have TOTALLY gotten the run around about when this mattress will be delivered. NOBODY associated with that store or delivery or warehouse can tell me anything! They told me the delivery could not be scheduled until the product was in the warehouse.... It has been scheduled 3 times and still NO mattress. I even called Tempurpedic to see if they could do anything. They were happy to know about the problem so they could document that store, but said that there are no problems on their end with the production and shipping of my style of mattress. In other words they have no idea why Ashley cannot get the mattress to me! BUYER BEWARE of the delivery of your product! The left hand does not know what the right hand is doing!

(Translated by Google) I had the pleasure of visiting Ashley, my husband and I were immediately greeted at the door by the gentleman. His name is Eddie White, very attentive, he promised to leave us money in our bag 👜 and that's what happened, we made the purchase of our dreams, thanks to him he did magic with us, our money was worth it, people like him and the manager Richard, there should be more who wish to work with the client to help see a smile 😊 on the clients' faces without a doubt I will return everything I will buy there with Eddy white (Original) Tuve el placer de visitar Ashley enseguida nos atendieron en la puerta a mi esposo y a mi el señor. Se llama Eddie white muy atento nos prometió dejar dinero en nuestra bolsa 👜 y así mismo ocurrió hicimos la compra de nuestros sueños gracias a él hizo magia con nosotros nuestro dinero valió l pena personas como el y el mánager Richard deberían de haber más con deseos de trabajar con el cliente de Ayudar de ver una sonrisa 😊 en la cara de los clientes sin dudas volveré todo lo compraré ahy con Eddy white 🙏🏻👏🏻👏🏻🙏🏻🙏🏻🙏🏻🤗🤗👏🏻🙏🏻🙏🏻

Customer service was great an employee named Eddie White and Richard helped a lot with me and my wife and we left Ashley happy with our purchase and we will definitely come back

Jay was such a great help 👍🏼

The reason for the call was because I was trying to order a bed from Jc Penny’s they all said Ashley I just wanted to ask would they take the credit card from there.

The service from Eddie and Shawn at this location was beyond Amazing! Ashley greeted us at the door which was so welcoming! She Guided us throughout the store without being pushy! she handed us off to Eddie due to us being interested in a mattress ! “team player” Thank you all for the great service!!!

Great deals, friendly staff, quality furniture.

After shopping online I decided to go and walk around the showroom. I found a sofa that I really liked online but the dimensions listed online were a bit off. After some measurements, sitting and some selfies we are now scheduled for a delivery soon. Stormy, was so helpful and made the shopping experience very comfortable. I would recommend Ashley Furniture.

Jarvis (?) is a wonderful, helpful man. He did not push whatsoever but when I needed him he was there. He is incredible really compared to many other stores salesmen. Right till end of sale , great!!!!!

TOP TIER customer service!!!. I left the store happy with my purchases thanks to Justin, Jacob & Ann. would certainly recommend this location to others. Keep up the awesome work guys!

Reggie was very helpful and professional! We appreciated his willingness to help us out!

Ali was very welcoming as soon as i walked in the store and was eager to help me find what i needed. He was very helpful and patient with answering all my questions and concerns.

Rodrigo was extremely helpful. He answered my questions, gave me time to browse on my own (which I prefer). He was so respectful, mannerly & knowledgeable.

Great, attentive sales person. They obliged me by allowing me to use a 200.00 cash card from an alternate state even though it didn't apply to the TX franchise. I appreciated that. I do have to say I felt their prices overall were considerably higher than AFW.

Jarvis was very professional with assisting me with the purchase of my new living room furniture!

High quality and good prices. Excellent service during and after the purchase. My salesperson answered a concern I had via text after I got home. I will definitely be back. They were having some technical issues with their new paperless system, but I was still in and out relatively quickly.

Jon Garcia was our sales rep and he was extremely helpful and knowledgeable. He helped us find the perfect couch and configuration for our home.

NASA and everyone was very professional and inviting.

Sales person was very helpful and when they didn’t have what we had found online he found us something even better.

Jarvis was extra helpful and pleasant to work with. He was informative without being overbearing. We got a fabulous deal and will hit him up when we go back!

Justin was great to work with. He didn't chase us around the store; which made it easy to shop and not be hounded to buy something.

Ali was amazing helping with getting me to finance my purchase and our experience with him at this location was amazing. We look forward to making our future purchases through Ashley Furniture

Friendly salesmen. And trying to get you where you need to be and leave satisfied

Kyle did a fantastic job meeting my needs. Would highly recommend.

The salesman was very knowledgeable, and explained everything exactly as it should be. We enjoyed our time with him.

Nasa was a great sales person. Very considerate and wanting to do a lot to help with the selection. Will definitely recommend. Overall a god experience.

Reggie was great! He helped me as soon as a walked in, if you’re needing to purchase furniture, definitely ask for him! He made the process so easy and quick!

Eddie was great! He took the time to introduce himself and was available to assist with any questions. He made my purchase easy.

Salesman Reggie was very nice, knowledgable Great prices!

My experience at ashley it was very pleasant. Mr vincent kehihelm was wnderful, And self confident while he was explaining us every detail. He is a excellent sales agent.

Sells man really nice & helpful

Good selection priced well,

Very helpful team! I had an excellent experience!

Ashley’s delivery policy is less than optimal. Cannot give you a morning or afternoon 4 hour window option; only a full 8 hour day. This is something you pay for and schedule. Just a little tid but for those with busy schedules.

We didn’t expect to go in and buy anything. We wanted to just look around. We just happened to end up in the mattress department and purchased a bed. It was what we wanted and Ann explained everything to us. Thanks!

Justin did a great job in helping us to add on and customize and existing chaise sectional we purchased a couple years ago.

Good non-pushy service. This is the second major furniture item we have bought from Ashley. We are happy with both the service and the price.

Great customer service. Anna Lucas was the rep and she was amazing and very knowledgeable. Got exactly what I wanted and needed. The manager was great as well and we were able to get delivery quickly.

Jalen helped me quickly with just what I asked for. Will ask for him in the future.

I was so nice serving thank you

I have had great experiences with online sales representatives except this one in particular Christie. Not sure how she makes any sales with the way she treats customers. I asked for manager information and she would not give the information. They have lost my business now and I buy my furniture through them frequently.

Good service

The team was all super nice, there was a great selection and the associate that helped me, Rodrigo, went the extra mile to make sure I got my couch even with my time crunch, definitely plan to come back!

Ali was excellent! Great customer service and very helpful with our selections.

Jay our salesman was attentive from the beginning! The quality of the experience was top notch. They worked with my bottom line to get me what I wanted! Awesome!

Francisco was fantastic

Checked company out prior to arriving. A+ BBB, do not contractor for repairs. Very clean store environment. All staff friendly. Francisco was probably the only person who caused me to purchase on first visit. He was very professional and open to a/ Q/A.

Good

Friendly service, low pressure sales. Jarvis and Ali were very helpful.

The staff was very friendly, welcoming and what you want when entering any establishments. I was very satisfied with the service

Jacob was informative and extremely helpful. He provided excellent customer service.

Team was super friendly and helpful

I recently had the pleasure of working with Kyle to purchase three Tempurpedic mattresses, and I must say, his assistance was exceptional. Kyle's knowledge and helpfulness were evident from the start, as he promptly answered all of my questions with precision and clarity. His expertise made the process smooth and efficient, and I couldn't be happier with the outcome. If you're in need of assistance with mattress purchases, I highly recommend working with Kyle for an outstanding experience.

The service was excellent

Cisco was absolutely fantastic!! He made the couch buying experience quick and easy with zero pressure.

Our salesman, Nasa Hasan was very helpful and knowledgeable! We had a great experience

This is an update on my original rating for starters everyone at the furniture store were great they were very attentive to our needs everything was great was very pleased up to that point. After placing the order I was told that It was new model and that I will have to wait 3 weeks before I could have it delivered. The order was placed in March 2024 and I'm still waiting for my order to be delivered 6 months I keep getting scheduled and then called and told that a part is still missing and have to reschedule very dissatisfied if you need your furniture ASAP look elsewhere you

very good service from the seller who was patient with us and explained the price and material of the items I really love buying in this store

Excellent customer service and quality furniture

I’ve purchase 3 living room suites over a 9 year period. Not once has the insurance coverage fixed anything. And because u try to make a claim you never get credit on the next furniture suite. It’s a scam.

Shawnna was amazing in helping me get what I needed and when I needed it. Big thanks to Shawnna and Justin.

The salesman Nasa deserves the praise. I'm a single senior woman and very cautious when it comes to dealing with salesmen for anything. To be honest I'm not an easy customer to deal with. But Nasa put me at ease and was very patient. I ended up purchasing the items I was looking for and sincerely thanked him for his patients and understanding. Senior Women, ask for Nasa!

The staff were amazing and super helpful. The rep that helped my partner and I, Ann I believe was her name was amazing and made us feel right at home. Not to mention I got a fantastic deal on our furniture. I would recommend everyone to check out this location.

After going to three different furniture stores I am happy to say Ashley was last stop. Not because I was tired and just gave up but because of the great prices in the furniture I was looking for. And the service was the best ever. And I mean EVER. I have already text my daughter and son in law and told them this is where they need to go. Jay you are the best. Thank you for helping find what I was looking for and the best price I could afford.

Really great process. No pressure or hovering!!! Justin was fantastic!

Justin was amazing, never pushy or rude. Truly a fine young man. Extremely polite & thoughtful.

First time at Ashley. Francisco was great at understanding what we wanted and knowledgeable. We are very please with the quality of the leather sofa. Thank you for having great standard in quality. We will definitely going to recommend Ashley to family and friends.

Awesome experience. Cisco was a fantastic salesperson he’s very knowledgeable was able to answer any of our questions quickly and easily. got us financed quick and easy. I am a return customer and will continue to be.

They have great deals .

Eddie at Ashley furniture was the best salesman I have ever encountered! he was beyond helpful, kind and experience with a whole lot of patience!!!!

This location is very experienced people and very respectful 🙏! This is not my first at this location and I will be back!!!

After selling a sofa that was discontinued and not at least letting me know at the time of purchase, 4 attempts to deliver a sofa was an exhausting transaction. The 1st one's frame was broken in half, the second one's arm was smashed in and the 3rd delivery was the same sofa that was delivered the second time. The manager was helpful at first, He helped me choose a different sofa gave me a small discount, said he wouldn't charge for delivery which I was but would refund which unfortunately I had to contact corporate to get involved since he decided to ghost the whole situation. After corporate took over, I asked for either a new undamaged sofa or a total refund. I finally received a new sofa and the process from first purchase to the refund of 250.00 delivery fee for a 10 min drive took 7 months. I have a family member who works for Ashley in another state and they couldn't believe everything that transpired. I love Ashley furniture products but definitely not worth the chaos and disfunction from this location.

Great selection to choose from and super helpful and friendly salesmen. I'm happy we were able to get helped by Mr. Eddie White Sr. He came through and made the visit easy and enjoyable.

Jarvis is top professional in his craft!!!

Perfect customer service

Terrific sales team. Helped us find exactly what we wanted. They were knowledgeable, knew their products, were pleasant people. Outstanding experience for us.

Super friendly staff.Cisco was awesome! We were in and out in under an hour with exactly what we were looking for.

NASA gave us great service and I’m very happy with what we got.

Justin was excellent at helping us decide on a bedroom set and mattress. We are very pleased with our purchase.

Went to Ashley "just lookin'" and came out with a much lighter wallet. We found quality furniture at great prices. (Fran) Cisco did a super job! He let us look on our own, as we prefer, but was available for prices, questions, etc. whenever needed. I would definitely recommend you look at Ashley for furnishings and ask for Cisco.

It was quick and easy. When I couldn't find what I wanted on the floor, Rodrigo knew exactly what I wanted and ordered it online for me sight unseen! He's great! Thanks!

Fenomenal atenctin y great knowledge of the products offered. Thank you!

Mr. Wolfe helped with a great experience, wasn’t overbearing. He was very pleasant and answered all of our questions.

Awesome, professional, and exemplary service!! They allowed me to tell them exactly what my desire was without pressure. I was even greeted by the Manager. Wow!! Great options to purchase! Going back to this store!! ❤️❤️❤️

Nice furniture

Ali, our salesman, was fantastic. He met us at the door, showed us what we wanted to look at and then left us to find the one we couldn't live without! Gave us a great deal. Yeah Ashley!

(Translated by Google) Excellent service and very fast (Original) Excelente atención y muy rápida

My experience with Ashley furniture was good. My sales rep Eddie White was very helpful and ensured I was happy with my purchase.

Jonathan Garcia had excellent customer interaction with us; knowledgeable and all about the business of making the customer happy! Shawnna Harrington was on point as well; answering questions and patience was superb! Overall exceptional service from both…they were a team!

Great sales staff. Delivery on time without any issues.

Ali & Jarvis were both patient and kind as my 85 yr old mom and I shopped for a recliner and new mattress for her. Ali listened to my concerns and directed me to the right mattress for what mom needs for her body. Service was exceptional and delivery was painless and quick. We will shop at Ashley again and when I need a mattress I’ll be calling Ali! Well done.

NASA HASAN AND ALL OTHER people are very nice Ang provide their best service.

This was my first and probably my last time ever going into an Ashley furniture. They don’t really care about you buying stuff unless you sign up for their financing plans. They tell soft lies to get you to sign up before even telling you the true prices of the furniture. I rather go to a business where they tell me it as is and don’t try to get a financing application out of you right from the door

We found exactly what we were looking for at Ashley furniture! The salesmen were immediately attentive to our needs. They followed up, giving various options until we were happy. The communication was quick and professional.

Great experience. Eric was great. Didn’t pressure us and let us look on our own for a bit. Found the perfect sectional and the entire process was easy and smooth. Highly recommend .

Reggie was very helpful and was able to make or experience purchasing a new living room set easy and quick.

Great service ! Appreciated doing business there.

Great service! Great customer service! On time delivery!

Robert the store manager was extremely patient with us. He helped us find exactly what we needed. We will be doing business at this location for all our future furniture and mattress purchases!!!!!

I have gone multiple times to buy furniture from Ashley's. I love the look and quality. My sales rep Ali is very knowledgeable and helpful. He goes above and beyond to make sure you walk away with something you love at the best price! If you go to the Baybrook store ask for him!

I would give zero stars if possible. The sofa I bought is one month old and the cushions are already flattened and the seams not holding up. For context I live in a home with two people of average weight who are on it less than two hours a day. When I purchased I had another couch at another store in mind that I was going to buy but I was told “But that’s not Ashley and we pride ourselves on quality”……Well Ashley, you sure about that?

High pressure sales, however Ali did assist in getting the best price

Our sales person was very informative, knowledgeable, nice, helpful, kind and most of all patient with us as we were very picky in getting what we reallly wanted and needed

The sale associates were extremely friendly and assisted me with choosing the perfect match for my movie room. Shawnna was very friendly and accommodating.

Very helpful and professional

Everyone I dealt with was kind, knowledgeable and accommodating

Excellent customer service and pricing for products at this Ashley furniture site.

Eddie at Ashley Furniture Clear Lake location was exceptional, professional and gave us great service. He was incredibly nice and went above and beyond to assist us. I recommend Eddie at Ashley Furniture.

I was very surprised with the various styles and options of sofas in just one store. It was refreshing to also talk with a rep who was attentive but not overbearing. Good experience and got a really great deal!

My salesman was Cisco and he was so sweet and helpful. The mattress I was looking for was an older one and he helped me find one that was equivalent to the one I wanted. Everyone was so kind and helpful there! I really enjoyed my experience!

Jay was an exceptional salesman. I took a good 2 1/2 hours trying to decide what I wanted. There was no pressure. He answered all of my questions and gave me time to ponder on my purchases. He was kind, patient, thoughtful and extremely good at his job. Thanks to everyone at Ashley’s for everything!

Knowledge of inventory, personable and good service

The lady who helped us was very patient, helpful, informative and pleasant and with her assistance We were easily able to find what we wanted

Ann was amazing! She made the whole process easy and painless! I will be back because of her

Service was great. Rodrigo was informative and helpful and helped us find the right chairs. He gave us a great deal. Thank you

Miguel was the guy who help us, he was so profesional, kind. Definitely Ashley furniture as become my favorite place to shop any furniture for my house.

Amazing customer service! Ann was extremely knowledgeable and helpful!

Great customer service.

Great customer service!

Eddie was very professional and he helped us out with our new furniture. He took his time and showed us all what we needed.

Reggie was awesome to deal with and made the buying process as painless as possible!! Highly recommended!

I purchased an item that was bought by someone else already. As I was headed home to get my truck, I received a call from the sales guy telling me that they had to refund my money.

Ali and Jarvis were EXCELLENT - professional, caring about the customer, not pushy, worked out a great option for us. We will definitely ask for them next time!

Jonathan helped us and was very courteous and very patient showed us several things that we were interested in and was able to give us a good price on the chairs we were looking at would recommend him and the store to anyone

Our salesman, Ali, was prepared with helpful and relevant information on our arrival. He showed us the piece we were initially interested and showed us other similar pieces at our request. He helped us get exactly what we needed at an acceptable price.

They where extremely helpful and the two guys that assisted was amazing.

Easy ordering experience and that’s about it. After changing my delivery date but not alerting me we had to basically wait an extra week for our bed so I am canceling my order and going elsewhere. I suggest you do the same.

Everything was good

What could've easily been a 5 star review has turned to a 1. In store staff are very friendly and knowledgeable. My problem is with the delivery guy that purposely hid a broken zipper on a couch cushion. The sales rep did say to check everything. But I saw the guy pushing the feathers(or whatever the material it is) back into the cushion and just thought oh that’s nice of him to make sure everything is in there and make it presentable. But turns out weeks later as I’m looking for my remote he was trying to hide a broken zipper. What could’ve been an easy “i can get you another cushion” now has angered me cause he noticed it and tried to hide it. Don’t get screwed guys

Great Service and Reggie went above and beyond.

Our sales person was very helpful and let us browse without following us around. We ended up making a purchase.

Great customer service

Tony was great! I actually just visited the store to look around and ended up buying the cutest counter-height table. I will definitely be back. I am pleased with everything so far! Update: I wish I'd completed the review at a later time. Shipping was delayed three times with no explanation or heads up to me, the customer. I noticed a price decrease months later, and called to get the new price. Tony hung up in my face. I spoke to the manager Thomas Polk who told me to call him later, after the set was delivered and he could guarantee the new price. I have called 5 times today, and the number does not work. I will not be dealing with Ahsley again.

Friendly staff And everything went smooth

I ordered my console table and the Ashley sales Rep at the Webster/Baybrook branch was so helpful. He made sure and match the price with the online offer so I got my discounts. The delivery team was very respectful to my property and I’m thankful for the service I received and I’m definitely a customer for life. Thank you ASHLEY HOMESTORE!!!

Jarviz and the entire team are awesome. They’re very friendly and knowledgeable of the products. Beautiful furniture, easy delivery, great people. I hope to give them my business again soon.

Jonathan and Anthony were excellent to work with. They both went about and beyond their job duties. I would have either one of them deal with any of my future purchases.

Fast and efficient!

Staff was very helpful.

Omg! Francisco was fabulous! I can’t say enough of how well he took care of me, and made my day! Very pleased!

Excellent experience Shawna was amazing and the entire team was great to work with. Will be back

The service was quick and hassle free. They helped me find exactly what I was looking for.

(Translated by Google) Great (Original) Excelente

Ali was great! So helpful and knowledgeable. We went in unsure of what exactly we wanted and with his expertise he was able to pair us with the perfect fit for our home. Couldn’t be more grateful for Ali and his team. Thank you for your service and dedication to customer service.

I went in store to purchase a bed frame on Saturday 12/2. Was told delivery would be on Monday or Tuesday 12/4-12/5, I wanted this asap so asked about picking up Sunday morning and I was told I could pick up anytime on Sunday from 10am-6pm. I went to the warehouse and they are closed on Sundays and Mondays. I drove 40mins for nothing, I called to complain to the manager and he told me he would have it delivered after 12/13. He didn’t even try to rush it to get to me, now I have to leave work early during the week to pick up, and the sales guy nor the manager care. 2nd bad experience with Ashley. Do not purchase with Ashley to many problems and nobody cares or does anything about it. Go with American Warehouse instead.

Friendly Helpful accommodating

They where Very professional, they came exactly when they said they would . Thank you 😊 one happy customer!

Great customer service

Incredible! The whole experience at Ashley’s from stepping outside into the store was amazing! Jarvis was there to greet me & show me different pieces of furniture that I was looking for along with very reasonable prices compared to several other companies I had viewed online. Later Cisco accompanied me to view several couches & set up an appointment for my daughter to also look at them for later that day. Both Jarvis & Cisco were not only helpful but very knowledgeable about the different pieces of furniture that I’d come to look at that day. I would & will recommend Ashley’s to my friends & family.

Very happy with Ashley and the quality of their furniture!

Everything was good. Had good customer service and took advantage of black Friday online price matching.

I visited the Saturday after Black Friday, sales was on point for such a day. I gave her my budget, what I was looking for, which was a bed with ample storage underneath. We looked at several options well under budget and up to. Quickly narrowing down my options to 2 and after a quick checklist to refine my choice, I went with the higher end solid wood frame. She got my price, financing and paperwork signed in what felt like record time, $100 under budget with delivery and assembly, delivery set for a week later and all in about 45 minutes. Well done!

Slow service. I had my furniture picked in ten minutes and spent the next hour trying to check out

I really like this store attention. I was helped by Miguel and he really wanted to make sure that ended happy with my purchase. Good Ashleys location…

Great experience. Very relaxed atmosphere. Rodrigo did a fantastic job working with us. Thank you!

The Best you could ask for no pressure and the salesman was very helpful

Was treated very nicely there.

Rodrigo took great care of us and answered all our questions.

We found a beautiful desk at a great price! Shawnna was awesome in our search and was very patient & helpful in our decision making. Delivered within 3 days and everything went perfectly. If you are looking for quality at a great price go see Shawnna at Ashley Homestore @ Baybrook!

Product had a bad smell from factory. Also issue with putting it together. Was told by delivery service that someone would get back to me within an hour about replacement, but no call as of yet and it’s been almost 2 days.

Jacob did really good job very knowledgeable and helpful. 100% recommended.

Justin and Jonathan went above and beyond to make sure we purchased the right couch, even moving pieces around for my wife to visualize the actual product we would have in our home. If you go to this location look for one of these guys.

1st of all, Mr. Eddie made our shopping and purchasing decision extremely easy. He helped us move furniture around, showed us all of the options, and was very helpful. We felt no pressure what so ever. Other sales attendants acknowledged us as well. Great staff. Thank you to Mr. Eddie and Ashley furniture for their continued support.

Great customer service

From the moment we stepped foot in the store, Reggie greeted us with a warm smile and made us feel welcome. He took the time to understand our specific needs and preferences for a dining table and a couch, patiently listening to our requirements. His ability to ask the right questions and truly understand our style and budget was remarkable. What truly impressed us about Reggie was his commitment to finding the perfect pieces for us. He went above and beyond to present us with a variety of dining tables and couches that met our criteria. Reggie carefully considered our aesthetic preferences, ensuring that the furniture would complement our existing decor. He effortlessly balanced style, functionality, and comfort, resulting in a selection that suited our needs.

NASA very knowledgeable and sincere..

Great customer service.

Services was excellent. Thank you Cisco.

Thank you so much Reginald for taking your time and helping us choose our new living room. Awesome costumer service. Definitely returning in the future.

Awesome costumer service! Thank you so much Reginald for your time and help. We love our new living room.

I went in just to look around. Ann greeted me at the door and helped me find what I was looking for. I was able make a purchase on something I've been wanting for awhile. Thank you

It was a really good shopping experience and we got a great deal.

To save money and time go to the Ashley furniture store . Sales personnel provide me with an exceptional deal on my new leather couch. Spent 10 minutes to purchase what I was looking for. Only regret is that I did not go to Ashley furniture store 1st instead of wasting my time at several other furniture stores.

Justin, who assisted my girlfriend and me in picking out the table and chairs was very professional, and made the buying experience a pleasant one. When I went to pay, I asked if there was a better price that could be given on the chairs as I saw cheaper prices at competing stores. Justin was able to get the chairs down to two for the price of one. The only reason a 4-star rating was given was because there was a delay in delivery time, but the team who put together the table arrived on time, and set everything up quickly and carefully. Overall, I am pleased with how all went.

Excellent service, sales lady was very friendly, courteous, and knowledgeable. Assisted me with my order to my satisfaction.

I spent a good amount of time here on Monday and selected a couch. Everything is extremely high priced and can be found cheaper online, which they brag about so they can “price match” and make it seem like they’re giving you an amazing deal. My husband wanted to see what I had picked before we committed to a $3500 purchase so I left and came back a few hours later. The original sales guy (he was nice) had left for the day but the manager I’d spoken with earlier was still there. Immediately a different person came up to us and I said I’d been there earlier, spoke to someone, I’d like to show my husband around. Ok no problem she gave her spiel and left. She “checked on us” several times and each time got a little more annoyed, a little more rude, and a little more aggressive. We settled back at my original choice and she came back and sat with us. My husband had some of his own questions about pricing and whatever. She wouldn’t look at my paperwork to have any type of answer and was rude about the delivery date which left a sour taste about the whole situation, especially considering other reviews. We decided to go somewhere else because of her and ended up buying a bigger, more comfortable couch for more than half the price and it was here sooner than they would even consider delivering. The store was clean but I sat on every single couch and still felt like I was settling when I decided on the one, which would have been fine if the one sales person hadn’t been so pushy and aggressive. Don’t settle on a couch and you don’t owe the sales people anything don’t let them bully you, you have options.

Helped us find a needle in a haystack request.

As soon as we walked in, Jonathan was there to help us. He was very kind, patient, and knowledgeable. It was fast, easy and a productive Staturday. Loved the experience!

We had a great buying experience. My fiancée and I walked in to look around. We do not like high pressure and like to have time to look and discuss. We were greeted at the door by Ann. She asked what we were looking for. She told us where those items were and then let us look around. She was available when we had a question but was not right there by us which was perfect. We selected our items quickly and the whole process was fast and pleasant.

Still waiting for my furniture… apparently everyone seems to wait forever wish i knew that before i ordered mine

The order emailed to me wasn't clear of what to do.I was told I could get my items by Friday or Saturday the latest. After completing order the only shipping options was 6 days out. SMDH

The delivery was on time, product was shipped in good condition and received.

Fransisco was great to deal with! The entire experience at Ashley Furniture was more than expected. Highly recommended.

Great service and very knowledgeable.

We were greeted immediately but not pressured. The sales associate introduced himself, Jay, and simply pointed us in the right direction. When we were ready he took our order. No pressure. While shopping the manager also stopped by to welcome us in and thank us for shopping at Ashley’s. Needed less to say, we left with a good size purchase.

I placed an order from their online store and the customer service is just terrible. I bought a bedframe under a year ago and the supports broke. I was told by several different reps that a refund was possible, and they would have someone reach out to me. They never did. I used the online chat system (which they don't keep records of by the way) and then called until I was able to speak to someone from corporate. I was told that since I didn't request a refund within THREE DAYS of getting the bedframe that all they could do was replace the legs of the bed that broke with the same exact parts (the same ones that were held on with ONE BOLT and had already broken once). I asked if they had other bed supports that I could buy, nope. I asked if I could exchange the bed. Nope. I asked if there was a way to submit a complaint since it's a defective product. Nope! I am left without a bed and out several hundred dollars and given the verbal middle finger from this company. Save your time and money and go ANYWHERE ELSE.

Really helpful stuff at this location! Jhonathan was really transparent, and helped us find what we wanted, and more.

Reggie was very cordial and helpful as we evaluated options for sofa & loveseat!

Do not order from this establishment! Ordered a couch and after delivery noticed it was damaged on the side! I would like everyone to know if you buy something from this store and it’s damaged, they won’t return the item, I never signed for it, and they won’t refund! They offer to have someone repair a 4,000 couch! Why would I want a new couch repaired??! been waiting a week for a repair person and nothing! These people lie and steal your money! I’m contacting the local news outlet, DO NOT BUY furniture from this location!

Great customer service from nasa

This was our very first time shopping at Ashley's & Mr Nasa greeted us w a smile & was very helpful & knowledgeable. He explained our transaction clearly & I didn't need to ask any questions. Great service!!!

Knowledgeable and friendly sales and service.

Friendly, helpful and NOT pushy! The lady we worked with was awesome.

I wouldn't even give these guys a star but it won't let me post otherwise. I'm BEYOND upset at how Ashley Homestore is doing their customers (a repeat one at that!) I purchased a queen bed with a mattress late last year 2022 for my guest room. Everything went smoothly through the delivery and setup...or SO I thought! I just recently had to move and had to dissemble the bed to move the furniture. During that time one of the side panels that has the metal fork to slide into the headboard essentially broke off. I've owned a bedset from Ashley's before and know how to remove the side panels. This was either caused by the manufacturer or how the guys setup my furniture as the bed has not been moved or messed with since it was placed in the guest room. I just called to file a claim with my warranty to get a new side panel and the 'GUEST CARE' guy informed me that SINCE I moved the furniture my warranty is VOIDED. I couldn't BELIEVE what I was even hearing! I stated all I needed was a side panel and he basically informed me it's not his problem and if I'd like to bring it to the store I purchased it from for a technician to fix it I could pay for it. PAY FOR IT! I just paid for this bed that hasn't even yet to be used and I need to pay for it to be fixed as my warranty is no longer VALID! I would have never known of the issue with the bed if I didn't move it! I have NEVER had this issue from any other furniture store...needless to say I WON'T EVER buy from Ashley's again!

Do not buy from here!!!!!! Horrible experience !took 8 months for delivery and when they delivered the bed broke two days later. I've been dealing with a broken bed for over a year and they have yet to fix the problem. Incompetent customer service. Keep telling me to send pictures after I've sent them multiple times and even they're worker was sent out two times and confirmed what was needed and they say they can't do anything without more pictures. I can't send anymore bc I can't lift the bed on my own because my husband just had knee surgery. Isn't this crazy?? Beware what you'll have to dealWith if you ever have order fromHere or have issues. Absolute nightmare.

Sales person super knowledgeable and no pressure.

They gave us the wrong cushions when we asked for all to be right then 1st they gave us the covers then they gave us 1 cushion but we told them we needed 3.

LaTanya Dobbs you're awesome! My wife loves our new mattress! Sincerely Tim F.

I was happy until I got home and found the same sofa $300 cheaper on their website!!!!

Rodrigo was mine and my husbands salesman,he was nothing less than ANAZING!! He got everything and more that we wanted!! Was super chill,cool,and always laughing,anytime we ran into a wall he found a way around it!! I recommend him to be your next salesman if you aren’t bothered by an outgoing soul! :) (but if you are a Karen stay away from our friend he’s too nice to be taking care of u Karen’s) 💗

I received assistance right when I walked in. The staff was very friendly and helpful. They are with you every step of your shopping journey but not too much you know privacy space to discuss in all. Also, answer any questions you have. The representatives will offer you the best deal of your comfort to satisfaction. I would like to thank Mr. Jay and Mr. Rodrigo for assisting me in finding my bedroom set of my choice.

I was treated with the utmost respect. And the quality of the help was A-1. I will keep ashleys as my number one place of business. Thatnk you very much.

Rodrigo made my experience easy and great.

Rodrigo the salesperson was very nice, I would recommend my friends and family to go there

Perfect service today. Would go back anytime. Ann was remarkably awesome. Thank you.

Ann changed my life today, she went absolutely above and beyond today to help me when when everyone else denied me. I learned so much today and would recommend Ashley’s to everyone based off of Ann and her team.

Jonathan was amazing. He was close by for questions but did not hover. It was a great experience. We will definitely be back for future furniture needs.

The salesman was really helpful, and we found what we were looking for at a good price and quality

Friendly salesperson, Rodrigo. He was professional and not pushy. Respectful. Showroom was clean, nice merchandise.

Store experience was amazing, John was really good, now we are waiting for the delivery, let's see

Excellent customer service. Our salesman went above and beyond to get us the best value for our money.

Ali was great and professional

Ann was very attentive and took her time helping me select items; she listened well to my vision and what I was trying to achieve.

Francisco will go above and beyond to give you the best deal possible! Ask for him, he's awesome.

jay was very helpful!

Very friendly and helpful

Shea was wonderful throughout the whole sales process. She was professional, informative and offered solutions to our questions. Great experience.!

Great service from Jacob!

(Translated by Google) Excellent service, very friendly and above all I found what I needed (Original) Excelente atención, muy amables y sobre todo encomtre lo que necesitaba

I was in the market for a new matt & recliner. I purchased a Temperpedic matt with adjustable bed frame, but did not fine the exact recliner we were looking for. The sales rep I worked with was Ali. I found Ali to be a very pleasant, qualified, & knowledgeable person to work with. It was a pleasurable experience & I found Ali’s presentation & sales ability to be top notch. Good job, Ali..!👍👍

Awesome! Ann was GREAT! She knew exactly what I was looking for and had me out of there in 45 mins! I will definitely being shopping here again!

Regie is hands down the best employee there, he isnt pushy like the other sales people. he went above and beyond to make my purchase great, even after some hiccups i had when I picked up my sectional, when it had nothing to do with Regie, he still managed to make things happen!

Salesman was AMAZING & Manager super helpful!

Shipping is pricey, but the sales personnel are very nice.

Everyone was so nice and they went out of their way to help me. I love what I got and I was not pressured I love this place ❤️

Excellent. Ann was very helpful!

Had a wonderful experience thank you Reggie! He’s so kind and not pushy and very helpful. I would definitely buy from again.

Did a decent job of showing different mattress options amd pricing, but then did pressure selling to get us to buy right away. Felt like buying a used car with the "what can we do to get you to buy today". Actually made me not want to buy there. Let the customer make the decision on when they are comfortable buying.

Excellent customer service. Ali was very knowledgeable. Keep up the great work 👍

Awesome!! Satisfied with the customer service (Ali)and with my new mattress choice!! Can’t wait to sleep on it!!

Rodrigo (salesperson) was very helpful, he understood what I was looking for in a sectional. I’m very happy with my purchase. Thanks again.

Very friendly and pressure free environment. I always cringe going into a furniture store but these folks are great!

Bad service

Ali Asghar answered all of our questions knowledgeably and made our shopping experience very smooth and quick. Thank you

Jacob at the Friendswood location was very nice and helped us find the perfect sofa for our new house. He was thorough, informed us on the benefits of each different sofa and was fun to work with.

Robert was very helpful in helping us find what we were looking for today. We got some really good deals and great customer service.

Ali was most informative, as was the store Manager in attending to our needs and wishes. We are very happy with our purchase, and await the delivery. We will certainly recommend Ashley to our friends.

Do not go here, this store will say anything to get you to sign. We went here to purchase a table and associates explained the process of financing the table, but in reality they never explained or showed anything about renting to own. In hindsight if I knew to ask I would have, but they did a great job at manipulating the conversation and avoiding anything that would have been nice to know. Now we have to pay extra on top of the table, terrible location and they can't even be honest, just avoid this location.

Excellent experience at this Ashley Furniture Store! Salesperson was very knowledgeable and very helpful! She was not pushy.....and helped us decide what would work best for us, and what would fit within our budget!

One star at this point is a a bit high, as 1/2 a star is not on option. On 2 August Ashley (Webster Tx) delivered a new cabinet for our son. It was noted then by the Ashley delivery Team that a piece was missing and there was difficulty with one of the doors. The comment then was that a new piece would be ordered quickly. Since then we've heard nothing back from Ashley. My spouse has spend the better part of 3hrs on the phone with "Ashley Customer Service" (A bit of any oxymoron at this point) today trying to get a consistent coherent status update as to correcting this issue. Thus far...Beyond the proverbial runaround, nothing. There are better options in and around Houston to consider. UPDATE: We're now being told if a piece was missing we should've refused the order. Shame on us I suppose for trusting the Ashley Furniture Delivery Team.

Easy, friendly, seamless experience. He understood exactly what I wanted after shopping for months for new couches. Thank you!

The space was clean, great selection to view on the floor. Ann was amazing and took great care of me! She was very detailed and took the time to go through things I didn’t think about such as mattress height and how it would sit with a box spring on the bed. Highly recommend her!

I am a repeat customer. Jonathan Garcia made it so simple. I have been shopping for the server I purchased since last year. I have been shopping for a bed frame since last year as well. I saw some bed frames up against the wall in the back. Jonathan showed it to me. The bed frame was exactly what I was looking for. Both items were at an affordable price. The friend I had with me was not too keen on Ashley Furniture. But she was very impressed at how Jonathan addressed us, his salesmanship in dealing with us. She told me that working with Jonathan has changed her mind about Ashley. Jonathan’s knowledge, demeanor, and ability to make the sale so quickly is what sold her. So it was a win-win for both of us!

(Translated by Google) Very good (Original) Muy bueno

Ashley had what we were looking for and the sales lady was eager to help us.

Very knowledgeable rep, who was thoughtful and cheerful. Selection above average - easy financing and delivery.

jay was great friendly and helpful

Jay our salesman was amazing and awesome, so great to work with! Got in got what I wanted and am very pleased with the customer service! Keep Jay, don't lose him!!

Ali was exceptional he came over introduced himself told us which couches were great for support. Then when it came to the bed some of thing we tried out mattresses and he sold us with his personality and his knowledge insite of which would hold the better support Aldo what's a bed without the adjustable frame. All in all Ali did wonderful and helped greatly!!

Best furniture in town, especially the quality.

Great experience here.

Jay was our salesman for our furniture. He was patient and very helpful when it came to us choosing our living room furniture. We will definitely return when we are ready to get additional items

Very knowledgeable and kind sales person

I would like to express my extreme dissatisfaction with the experience I had at this store. To begin with, the furniture was delivered later than the initially communicated date. Furthermore, upon receiving the coffee table, I noticed two noticeable chips in it. Despite reaching out to their customer service, I was assured of a response that never came. I made multiple attempts through text messages and emails to seek a resolution, but regrettably, there have been no updates or efforts made to accommodate my concerns. This lack of responsiveness and neglect has left me greatly disappointed. I must express my profound disappointment with the store's management as well. The manager's handling of the situation was utterly inadequate, and their lack of assistance only worsened matters. Their unresponsiveness and inability to address my concerns further highlighted the poor customer service experience. Given the circumstances, I regret to inform you that I will never be returning to this store in the future. The overall experience has been disheartening, and I cannot overlook the way my concerns were dismissed and left unattended. At this point, I earnestly request an immediate and appropriate accommodation for the inconveniences I have faced. I hope the store will take swift action to rectify this matter and restore my faith in their ability to provide satisfactory service.

Rodrico did a fantastic job of getting the numbers together to make it work in a true believer in you get what you pay for and Ashley made that happen today special thanks to all involved we’re so very grateful and glad we chose Ashley

Customer agent was great! Very friendly and very helpful!

Salesman Rene and manager were great to work with. Friendly and helpful!

Very friendly and informative service. Asst. Mgr. Jonathan Garcia was super helpful helping us with our purchase of a table. He is a real asset to Ashley Furniture.

Ann went above and beyond to get us into what fit our lifestyle, budget and of course our likes and dislikes,, we walked out of the store very happy!!

Great customer service, they are outstanding, I’m extremely indecisive and they were right there with me every step of the way, I will do business here again.

Ali provided a great experience for us. He's kind, has a great energy, not pushy at all, and we will definitely ask for him by name when we shop there again.

Jarvis Escobar was very knowledgeable kind and patient. The store had a huge selection and was very clean. Everyone was very friendly and greeted me. Looking forward to future purchases with Ashley Home

Very nice and friendly and helpful.

I was very pleased with the service I got

Staff was very friendly and super helpful throughout the entire process!

Didn't bring the headed board to our bed how do you forget that AND CANT GET KNOWBODY TO answer the phone poor custermer service they can just come.back and get the half bed they delivered

Nasal is excellent

Never have I walked into a furniture and had someone help in the way they did. Took all my concerns and wants and helped me find what I needed! Will be shopping here again!

I was in a definite hurry, I knew exactly what I wanted as how I had gone to your website to find the piece of furniture I was looking for. I arrived, Alice helped me immediately, was very professional and efficient. Thank you!

The quality of their furniture is far superior to what I had been looking at. Had a great, pleasant young man help me which made the experience that much better. Bought bedroom furniture and will be back to shop again.

It was a very good experience, bought a huge sectional and dining set. Will definitely return to get more stuff. Ann was very relatable and helpful to the type of furniture I needed.

We had a great experience purchasing furniture here for our new home. Ali was very professional and one of the best salespeople I have worked with in along time.

Jonathan was a pleasure to work with. Prompt and extremely helpful.

Great Customer Service. Cisco was awesome to work with.

So first of all we can't ever get anyone on the phone. Tried calling right when they open and no one is ever available to answer your call. Our items were set for delivery on 7/01, then we get told by the text line that it's moved to 7/11. Then, they tell us that the delivery date that they schedule is the date of delivery to the warehouse, not to our home. How do you get confirmation of a delivery, but oh wait, your scheduling a delivery to the warehouse? Makes absolutely no sense. There is also no updating communications as to what is happening.

Very helpful and kind. Asked me what I wanted and didn't try to take advantage.

Alice Thompson was beyond great....she went above and beyond to help me find a bench for my bed...I was unable to find what I wanted but will be coming back to purchase a dinning room table (Tyler Creek Collection) set she found for me once our house is built in the fall...I have her card and told her it would be her sale because she had what it takes to get my business....friendly, professional and went out of her to help me....

Went to Ashley for a specific purpose. Jarviz helped me find what I was looking for. Very pleased with the service and the value for the price on the recliner I selected.

Very good experience. Ann my salesperson was great. Very helpful and personable.

Workers are very helpful and truly try to get you the best deals possible and within your budget.

They were real friendly and didn't hover over me took time to explain all prices on purchase and definitely gave me a great discount!

Our sales person was professional, knowledgeable, and answered all of our questions! Highly recommend!

Our buying experience was made much easier with the help from Rene

Honestly the salesperson we dealt with I would give 5 stars. She was great, so this review isn't for her because she's the reason we went with Ashley because she was so engaging and great! Her name is Ann. The rest of this process I would probably never go back. The first time in the store there was zero service so Ann saved the sale with her service when we tried a second time. Then when it comes to delivery it's been a nightmare. Still don't have all the pieces. Keep changing work schedule to be home for deliveries and told stuff will come then delivery driver comes and says it's back ordered. Then you call customer service and they keep saying systems are not working so they don't know what's coming and when. There are plenty other places to go and less frustrating. I could understand backordered, but everyone along the way has said everything is available and it's in the warehouse, so obviously someone's lying or the company is that dysfunctional that they can't get it together. Save yourself the frustration, go somewhere else. Ordered a month ago and have now had 4 deliveries, one whole delivery cancelled less than 24 hours prior and every delivery is a surprise as to what might show up.

Honestly the salesperson we dealt with I would give 5 stars. She was great, so this review isn't for her because she's the reason we went with Ashley because she was so engaging and great! Her name is Ann. The rest of this process I would probably never go back. The first time in the store there was zero service so Ann saved the sale with her service when we tried a second time. Then when it comes to delivery it's been a nightmare. Still don't have all the pieces. Keep changing work schedule to be home for deliveries and told stuff will come then delivery driver comes and says it's back ordered. Then you call customer service and they keep saying systems are not working so they don't know what's coming and when. There are plenty other places to go and less frustrating. I could understand backordered, but everyone along the way has said everything is available and it's in the warehouse, so obviously someone's lying or the company is that dysfunctional that they can't get it together. Save yourself the frustration, go somewhere else. Ordered a month ago and have now had 4 deliveries, one whole delivery cancelled less than 24 hours prior and every delivery is a surprise as to what might show up.

My son was looking for a sectional sofa, found one he liked, was able to get it configured the way he needed. Jay was very helpful and knowledgeable.

Ann is very sweet and helpful, she went above and beyond to help my mother and I today, great store!

Francisco was the most helpful and supportive salesperson I’ve ever had! He was funny and direct and we appreciated his candor and guidance. We would definitely buy furniture from him again!

Ali was extremely helpful and knowledgeable. He made the whole experience easy and enjoyable.

Great experience seller really helpful to help to get what you need for your home I totally recommend this Ashley

Gr8 prices, Ali is a wonderful salesman! I recommend this store

Vary happy with your service

Great experience and we’re really helpful while explaining the products

Fransisco was very friendly and helpful. He worked hard to ensure we were satisfied with our purchase.

I have purchased furniture multiple times from Ashley and have been so happy every time. Bedroom, full home office set up, and recently a new sectional couch. The sales manager, Jonathan who helped us with our couch was great and I believe the quality and cost are appropriate! The quality of furniture is much better than other places we looked at. I recommend Ashley and will go back to them again in the future!

The associates were helpful, but they didn't have exactly what I wanted so I settled for something else.

(Translated by Google) Very good attention, the guy who attended me was very kind, answered all my questions and helped me a lot to get a very good offer for the purchase of my bedroom (Original) Muy buena atención el muchacho que me atendió muy amable contestó a todas mis preguntas y me ayudó mucho a conseguir Muy buena oferta para la compra de mi recámara

I did not place this order to BAYBROOK. PLEASE CANCEL AND CREDIT MY ACCOUNT.

Bought recliner with cell charger however so far it doesn't work.

Excellent customer service!!

Product looks great and the customer service has always been great.

I will never recommend another Francise store like this one. I was not aware that Ashley HomeStore is a franchise so they can go through manager after manager after manager, and each of them can make their own protocols and rules. I purchased a mattress from them five years ago and I have had to use the warranty claim to swap it out 4 times now, I read the reviews. I should’ve done it prior to purchasing the mattress but it was quite expensive and I was told I was getting a good mattress. However, it is defective, uncomfortable, sink hole type impression causing considerable pain every morning and the store is unwilling to help at all. The manager I spoke to basically said there’s nothing he’s going to do that. I paid for the warranty so I need to use the warranty. He is absolutely not willing to budge not even to swap out for a cheaper mattress. I will never recommend this store. I will never go to the store. I will never purchase from the store. I should’ve read all these reviews, my mistake but out of 949 reviews , 899 of them are the same, unsatisfactory results, horrible customer service so people stay aware, do your research and shop around, absolutely horrible, horrible customer service.

Great Experience! Jarviz and Ali were awesome.. Guided us throughout the process and made our selection of items that much easier.. Two 👍👍 up..

It's nice to browse and be checked on but not bothered. Attentive yet respectful.

Associate Jay Broussard ,was an exemplary representative of Ashleys Furnuture Store with staff like this who goes that extra mile to take care of a customer should be commended Im sure Ashleys is Proud for this member on My Behalf I want to say I am very Happy for his Hospitally and attentive needs to My Home and Family ...Happy Memorial Day to all our Veterans and the Perished But not Forgotten Soldiers.🇺🇸✈️✈️✈️✈️✈️

Rene was very helpful and wasn’t “pushy”. Gave us a good deal on a new bed and explained all the options we had. Will shop again.

Vincent went out of his way to try to find exactly what I was looking for. Even management came to introduce themselves and thanked me for stopping by.

This rating is for the WEBSTER TX store. Once the have your money; you are not important to them I purchased furniture as a result of Hurricane Harvey in 2018. I purchased insurance , had it delivered and assembled at my home. as a result of this I received a return of funds on the insurance since I had not used it. I thought this was great. This month May 2023; I went to the store and redeemed it. Now this is where the 1 STAR comes from. I purchased 3 pieces and due to the way the insurance rebate (I will call it that) works I had to use it all or loose over $300.00 credit. So I made an additional purchase (paid for the difference). I agreed to have all pieces delivered (2 was from the online purchases; however the store ordered) and one from the store directly. On 13 May 2 of the 3 pieces was delivered and due to the 72hr policy I began assembly on Sunday 14 May. Once the stand up dresser was assembled I saw a flaw in one of the drawers and notified the claims department with photos. This was done via text because no one was available to speak to. Then when I went to assemble the wall type unit; I saw a major component was damaged which prevented assembly in any manner. I contacted this same department and CHEYENE on the other end was extremely rude telling me the piece had to be assembled before a claim for the damaged piece could be replaced. I tried to explain further and said to her and said just send out a new unit and take the other back. She went on to tell me "That is NOT going to Happen". On Tuesday 16 May I went to the Webster Store (where transaction was made) and spoke to the customer service rep behind the counter. HE WAS GREAT; took my information; took the photos I had and sent everything to the claims people. Later the same day Claims Department contacted me regarding the same photos. As of today 21 May; nothing has been resolved. The wall display unit is still in the garage in the BOX NOT assembled because of the major component which is needed for assembly. No one seems to care once your money is spent. I have contacted this customer service center by text and the answer I am given is: "I do apologize for the delay your CSO is reviewing the pics and will reach out once reviewed" What is the problem here. Send a new drawer for the dresser. Send a new shelf/cabinet for the wall display or just replace it.

Ali Ashgar is an AMAZING to work with from the moment you walk in he greets you and provides a warm and friendly experience. His knowledge of the furniture and combinations is on point. We went with his selection based on him hearing our needs and wants. I can't stress how happy my wife and i are. We will continue purchasing and doing business with Ashley Furniture and Ali Ashgar.

Excellent customer service. Worked with me to get the best deal.

Found the perfect sofa and loveseat thanks to Jalen. He was fantastic and very knowledgeable

Very good customer service 👍

Needed a couch, tv stand, and coffee table. Went in to store to look at their selections. Was greeted by Ali who knew the store inside and out. Quickly made my purchase and was out the doors within 15 minutes. Great selection and great pricing. Delivery to be in a few days and I don’t anticipate any problems. Great experience!

Salesman was professional, knowledgeable of the product, and eager to know how best to serve us as customers. He also did an excellent job in helping us purchase what we needed at an affordable price. Outstanding customer service.

Ann is THE best. She really made it happen for me and was a pleasure to work with!

Best furniture shopping experience with salesman Vincent. He was helpful, friendly and great listener. Ask for him when you shop there.

Aly was very sharp on the products available and Helpful in all categories. We appreciated his time guide us trough the huge store And helping my wife on picking the right match for our new House So thanks again Ashley Store And. Big Thanks to Aly ps: Happy wife Happy life buddy

So much help and found the perfect sofas and loved them price was good too and delivery was smooth.

Vincent was really helpful. Thorough and treated us like family. He will stay in your price range. And he doesn't come off as smothering. He was knowledgeable and accommodating.

Jay was very helpful

very attentive and helpful salesman! Try to find me the best price he could come and he did

Sales person was very knowledgeable very pleasant.

Me and my hubby ordered a mattress (medium) feel and they delivered the wrong mattress then when he called back they said we couldn’t exchange or return it they refused to refund us our money back and they were super rude the delivery guys were very rude and disrespectful NEVER AGAIN will we be getting anything from here again I’d give them no stars if I could

They lied to me with the delivery date just to be able to make the sale, then no one responded.

Fast and quality service

If the Product I purchased is as nice as the entire Sales Staff then I Highly suggest Furniture seekers do business at Ashley's. Thanks to All for the excellent experience in the store.

Very efficient. No hard pressure, allows customer to roam store andcmskrmexiwn design decision

The team went above and beyond to make sure I left with my choices of furniture that I really wanted. Great experience!

Jacob was very thorough and helpful. He answered all my questions and was very patient!

Our sales person, Ann, was great! She’s directed us to the dining room furniture, then allowed us to look at furniture alone. She checked on us & was very good in answering questions. She was “no pressure” & made the process very easy & comfortable.

Great

Renee was very knowledgeable, polite and professional...He gave us great discounts while offering good alternatives!

Ana my sales person was absolutely great. Helpful, knowledgeable and all around helpful. She was so much better than a guy we saw there prior

Ann was awesome!

Wouldn’t go anywhere else…Ali was very friendly and helpful.

I really enjoyed my experience, I found what I was looking for not even three minutes into the door. Cisco assisted me with everything and I cannot say I have ever experienced better customer service. I am on the younger end, and I typically don’t receive the seriousness or best customer service going into places so this was a pleasant change. The store was very clean and enjoyable. Prices were also really great.

Greeted when I entered the store and provided assistance with items I was interested in. No pressure to buy.

Jaylon was a great sales person. Thanks for your help!

The sale person was too overwhelming but we worked it out in the end.

Went to the Baybrook location to look at sectionals, we were greeted by Jay and we told him from the start that were looking for something that fit. We looked around and found something about the right size, right away he worked on the quote and mentioned the price and costs. I told Jay that we were still looking at the size and he said but you came in with the measurements. I had approximate measurements. So I wanted to go home and measure it out again. That’s when he kept pressuring us to buy it now and cancel it if it doesn’t fit. I told him no I want to go home and see if it fits for sure. He kept insisting and then a Lead came over and I felt like I was at a car dealership. Ali stated that he gave us a great price but if we leave we lose that sale price that would end today. I don’t know to many sales that end in the middle of the week. I told him I didn’t care since I usually buy from Bassett and Arhaus and we came to look at Ashley’s. With just that it left me not wanting to go to Ashley’s no more. I have visited many different furniture stores looking for a sectional and this was probably the only one that would have worked and he ruined it right there. Anyone that is pushy like that is probably because they need you(money) more than you need them.

Francisco helped us tremendously with our purchase. We received top notch customer service and will certainly come back.

I saw all the bad reviews and figured I take a lo at the furniture, it was nice just walking around without a chaperone. Finally saw something that might work and the sales guy Jay seemed awesome till he ran the quote. I was more concerned about fitment issues and told him that when we entered. I have shopped at almost all the major furniture places nearby including Gallery Furniture and no one ever pressured me to buy anything. He was so disappointed that I didn't want to put a deposit or make the purchase on the spot. We all hear all the horror stories about how it's hard to get a refund, I explained to him that we need to make sure it all fits. I am in no rush to buy today and only briefly looking at the sectional. I had the Lead come up to me and tell me how great of a price it was and that when I walk away that the discount will no longer apply. I am ok with walking away, if that's your sales tactic to intimidate someone to buy today then I don't want to do business you this location nor company. I got the quote as we continued to look around, Jay was not happy and showed it with his body language. I have been looking for a year to buy a sectional that we may have for the next ten years who knows, not going to buy something on the spot.

My experience with this store was absolutely horrible. This is coming from someone who does not write reviews. But I want everyone to know and save themselves the trouble! I ordered a couch one month ago being told it would be delivered the week of ordering.i just got a new apartment so I told them I wanted a couch asap that was ready and in stock!! Come the day before delivery I call and get told it’s a week away, fine no big deal. A week later I call and get told it’s another week away, at this point I’m frustrated but it’s fine I can wait another week. By the next week I get told AGAIN it’s a week away. Now I’m upset. My salesman won’t answer me. I ask multiple people what is going on looking for answers and everyone gives me different dates. BUT ITS FINE. I’ll wait one more week praying I get my couch. Now comes today…. A MONTH into waiting for my couch that was supposed to be delivered A MONTH AGO….. “it’s still a few days away”…. Yep cancel my order I’ll go somewhere else. Save yourself the trouble and don’t go here!!!

Ann Lucus greeted us as we entered asked what we were looking for as well as style. Showed us all our options and chair styles.

We went in just to look and get prices. Jay was very helpful, friendly, understanding, and fun to work with. Jay made a great deal for us and we purchased a new bedroom set with adjustable bed and a great mattress. I highly recommend going to Ashley's in Webster on Bay Area Blvd, ask for Jay.

Great service… I’m bad with names but the guy that helped us was on point. Was in and out in 30-4”min with what I wanted.

Salesman was friendly and amazing respectful and knowledgeable. Would buy from him again. Definitely a person who should train others on sales techniques

Rene was very professional and showed us the right couches we needed highly recommend Rene for anyone looking to buy couches and not feel pressured into anything like how other big name stores make you feel

Delivery was fast and clean.

Only half my order was delivered on Saturday. When i asked about it, the delivery guy said i had to accept the half order and then call Ashley. So i did. The store and automated system. The store said they would look into it. The auto system replied back on monday that theyd look into it. It's now Wednesday with no response from either. 2 stars instead of 1 because the associate at the store was very sweet and the delivery driver was also very kind. Update: Its's been almost a month and nothing has been resolved. I have talked to 3 different people and they all tell me to contact somone else. Worst experience ever with a furniture store. POOR customer service. Changing to 1 star

Terrible! The wife and I financed a couch. It was understood that we were financing the couch for $129 a month for 16 months. Come to find out they want to charge us $129 every two weeks! The sales people here are terrible. Go to American Home Furniture instead.

The salesman was outstanding. Couldn’t have been better. We are anxious to get our furniture.

This was a great experience. I was introduced quickly to a representative that pointed me in the direction to browse what I was looking for, and after I made my selections, I was out the door in less than 30 minutes. My furniture will be delivered in 3 days!

Rodrigo was AMAZING. He took time to answer All our questions, show us different recliners, and gave us time to make our decision. We can't Thank him enough for how kind he was. We will be shopping for a new mattress soon and hope he is there when we go. The best experience we've had at any furniture store!!! Thank you Rodrigo

If it wasn’t for Fransisco I wouldn’t have purchased anything. He is an awesome asset to what you guys are doing. He made the entire process nothing like I’ve experienced before. Thanks bro I would recommend anyone going to this store to ask for him. I am a hard sell and I don’t typically trust anybody in the sales business I can say he held to his word and honored my time while shopping. Very open in communication and verified that everything was understood. 2024 Fransisco strikes again I prob will not be buying any furniture from anywhere else unless he’s there!!

Do not even go inside the store. If I could give 0 stars I would. They make you feel so much pressure to buy something and whenever something come up wrong with their furniture they are not there to help. WORST CUSTOMER SERVICE. They are nice to you when they want to take your money. Delivery is so bad open boxes and missing pieces. Just to get the rest takes about 2-4 months. DO NOT GO HERE.

Absolutely the worst customer service in my life. Customer service, sales person, store managers, and every departments they have are horrendous. It’s easy for them to take your money, but when things goes wrong they just blame one another. This company is a mess!

Greated as we walked in very helpful in assisting with what I wanted.

Anne was very informative and helpful. The whole experience was great.

Chris was very helpful and helpful

I am very pleased with this location. Furniture stores can sometimes be so overwhelming. Ali helped me find exactly what I was looking for, all while being polite and not too pushy. I appreciated him taking the time to go over fabrics and sofa configurations. If you go by this location, definitely ask for him!

We were advised at the time of purchase that delivery would be 16 weeks, 4 months. Finally received our furniture after 7 months. But, worth the wait. Delivery took place as scheduled. But we noticed the side rails were not installed flush. So the side rail is not flush with the foot board. The side rail is noticeably crooked at the attachment with the head board. Nothing that e can’t be remedied be me. But, I shouldn’t have to do something like this. The delivery was fine, nothing damaged. That went very smooth. Finally, the salesman advised us that we would need bunkie boards. So we obtained a set when we got notice that our furniture would be delivered. The bed set came with bunkie boards. So now we have a set of king sized bunkie boards that we can do nothing with except store in the attic. Discouraging and an unnecessary waste of money. Fortunately, we absolutely love our furniture. That makes up for a lot of the negative. Definitely room for improvement on many other aspects.

Aaron and Johnathan were extremely helpful and knowledgeable. Would recommend them and the store.

Cisco provided great customer service

Jacob Wolfe gave an amazing experience! He was knowledgeable, to the point, professional and overall made my purchase such a seamless and smooth experience! Thanks Jacob for your help and Ashley Furniture Webster is sure lucky to have Jacob on your team!

Greeted me with a perfect smile, help me with, just what I wa looking for, Ali is very knowledgeable, he knew exactly what I was needing ,and staying under what I wanted to spend , thank you againAli

Very nice helpful and knowledgeable

(Translated by Google) They have magnificent servicing. We were cared for by Francisco who treats us as a professional and attentive Brandon (Original) Tienen un magnificent servicing. Fuimos atendidos por Francisco q nos Brandon un trata Profesional y atento

Jay was amazing very professional and very welcoming!!!

Nice furniture, good price

(Translated by Google) Magnificent experience. We were treated wonderfully, wonderful staff (Original) Magnífica experiencia. Nos atendieron de maravilla, un personal maravilloso

The sales lady was very helpful and explained things very well the place was pleasant the manager even spoke to me nice gentleman

Received 2 OPEN LINES IF CREDIT with one purchase. Which was NEVER DISCLOSED when I made the original purchase. Who gets 2 open lines of credit for ONE purchase. Shady business

Excellent service....walked in with no intentions of purchasing anything, just to look. Came out with more than expected.

We did not have a good experience in this store. They were high pressured and at times got testy with us when we said we did not want to buy the top of the line mattress. We have always had a good experience with Ashley but we will not be shopping in this particular store again.

We had a great experience! Very warmly greeted by Jonathan the manager he is awesome and got us a good deal! Thanks

This place is a scam. Bought 4K In furniture from them. They told me there would be no delivery charge. The first page of my receipt says “white glove home delivery” No charge. Then later on the 3rd page of the bill they added in $299.99 home delivery charge. I would sit on a bucket before I bought anything from them again.

Jonathan Diaz was extremely helpful and insightful! 100% recommend.

Great selection. Salesman was very helpful but not pushy. We got multiple items and financed thru Ashley for one year with no interest and the 5 year.

I am very pleased with my purchase. Cisco was great

Vick assisted us with a very professional, no pressure attitude. Answered all our questions, great customer service. If you visit this location at Baybrook look him up.. We cannot wait for our new patio furniture to arrive. We plan to see him again when we accessorize our patio.

My sales rep was great. Vincent was very helpful and very patient with me which I appreciate.

Great deals. Great customer service. And they are willing to work with customers.

Cisco always gives A+ customers service!!!!!!!! Excited delivery is now shorter! My delivery will come in 3 days!

I had many greeters at the door. Anne helped me. She was amazing!! She was very knowledgeable about the products and very patient during the decision making process. I would definitely recommend this store to anyone needing furniture for their home.

Staff was very helpful, that answered all my questions. I would recommend in a heartbeat and will be coming back when I need more furniture.

The associate/salesman Chris was very welcoming from the moment I entered the store. He was concerned with my needs and was willing to help me find the items that I wanted while staying in my budget. He showed me a variety of items as well that I will be coming back to purchase in the future. He was very professional, yet down to earth and honest which allowed me to be comfortable with my decision to purchase more there in the future. So if you need a helping hand or a friendly and caring sales person ask for Chris at Ashley furniture!! Thank you and I will be returning to purchase my needs in the future!!!

Very happy with the customer service

We had credit....they have a lot of nice pottery vases and beautiful clocks that we wanted.

The salesman worked hard to give us a good deal n On our purchase but did not do a very good job of explaining the invoice.

Very nice and helpful knew what we were looking for thanks

Sarah was great to work with, very helpful, kind and patient with us.

Rene Sanchez was very helpful and professional and showed us exactly what we were looking for. Delivery in a few and days and very excited to enjoy our new furniture.

Do NOT recommend Ashley Furniture!! I went into their store over 2weeks ago to get assistance on a damaged part of my couch and they told me someone would contact me in 24-48hrs. NO CONTACT. I messaged them from the website and no response from live agent! I called the customer service line and was informed that my case was closed??!! Apparently due to it being out of warranty…no communication at all!! I would have paid to get something fixed but no communication is just bad business. DO NOT PURCHASE FROM HERE

I want to take the time to thank everyone at Ashley furniture. From the moment we walked in, we were greeted by a friendly salesman 'Vincent'. He took the time to answer all of our questions. we are very happy with our purchase. We are definitely coming back. Thanks everyone!

Great experience working with Ann!!

Nasa was a VERY helpful and patient salesperson, I highly recommend him!

I had a great experience at Ashley Furniture. I love the sectional I picked out and how fast the process was to get approved and ordered.

Awesome experience. Quick, friendly and to the point!

Anne was awesome. Buying my sofa was a pleasure.

Great experience, happy with purchase and Cisco is great human being. He help us with all of our needs

Cinco was extremely friendly and helpful Thank you

Friendly people here at Ashley in Baybrook. The salesman I had was Ali. Very professional. Never pushy and he even suggested items and different colors that seemed to go better with the style and colors that are in the house now. Explained everything step by step and even got suggestions for other brands to possibly save money. Thanks Ali. If anyone happens to go to the Baybrook location make sure to find Ali. He is also a professional seller for tempurpedic

I was very pleased with the service that Vincent gave me

Update #1) Interestingly enough, the replies are robotic and meaningless! It’s a generic reply to call but puts you in the same old rat race phone call where you have to explain over and over with ZERO progress! Great job , Ashley! Stay tuned for next update on Ashley’s next move! I can’t imagine any stars at all are actually “real reviews”. These people know exactly what they’re doing. They know they don’t have the furniture that they sell you, they depend on trying to find it later! Holy smokes, talk about disorganized and dysfunctional operations! I had to drive down there AGAIN bc the delivery date came and went, no communication. Then they said it’s bc I didn’t respond to a text I never received! Then they promised a later date, ( like no one has to work) then they show up with HALF OF THE ORDER! Paid in full 3 weeks ago, mind you. I call again and the guy says “ life has no guarantees!” Yeah that’s Ashley’s POV, steer clear and make the drive to Mattress Macs! Still waiting on the other half of the order with ZERO COMMUNICATION!

Went back into the store to purchase a sofa that we saw a few days ago. Process was easy and quick. Quality of the sofa was good and the price was good. However, the delivery charge was extremely high.

Great customer service !!! Thank you so much Kayleigh

Great Service Sara Great Salesperson

My rep met me at the door. I told him exactly what I wanted and the ease of picking it out and financing it. Thank you Jalen.

Kayleigh was so helpful! She made my shopping experience so great! She did amazing at helping me figure out the style I wanted and finding my perfect sofa 😁

The past two times I have been in there the sales men are beyond super pushy. I went to two other stores and was treated extremely professional. I ended up purchasing something, he pushed me for financing ( I realize they make commission here but it was down right rude!) I really want to cancel my order and move it to the different to the different store was more professional.

Johnathan was the best salesman I've experienced in awhile. He really found answers to all of my questions. He didn't rush me to make hast decisions and walked me through the financial portion. He is a person that can envest with the company principles.

Cisco is the man, he made everything so easy. Ask for Francisco (Cisco) when you walk in

Great Great

Great selection and knowledgeable sales agent!

I will NEVER buy from Ashley Furniture again. What they made it seem like we were buying at the store was not the same as what was delivered. We complained and they said “well that’s not what you paid for so the only thing we can do is upgrade you and you can pay more if you want that instead”. Then, the delivery was a mess. They delivered our mattress over a month before our bed frame came in. They promised us twice they would take our old mattress with them and both times the drivers refused saying “we’re not allowed to do that”. Now, we finally have everything we ordered and I’m trying to pay my bill and the system doesn’t recognize my account number/social security number so I have to call customer service to try and pay my bill and hope it’s not late. Every single aspect of our purchase has been a disaster. I’m a very patient person but this is just way too much hassle.

I would definitely recommend Ashley at Baybrook. Everyone was very helpful. Ali guided me through the process and answered all of my questions. I would go there if I needed anything else.

Very helpful!

Let me shop in peace. If I need something, I will ask or come to you.

Super customer care. Information detail on products, no pressure sales rep. Very personable. Good savings. Happy family with our purchase. Thanks to Jacob W!

If you want to make a commitment to some quality furniture, Ashley's is the place to go. The in-store selection is wide and there's even more variety available to order. Jarvis helped me out in purchasing my 1st piece of furniture ever!

Our second time using Ashley’s for furniture and accessories. This visit was prompted because we were waaayyyy overdue a new mattress. We were greeted at the Webster Location by Ali. He took his time helping us select a King sized and a Full sized mattress. Helpful with information, not pushy nor “oversell”. If you need help I recommend go see Ali at this location.

Came in knowing what we wanted and sales associate got us exactly what we asked with no fuss. In and out with no problems. Very happy with the shopping experience.

My sales person Kayleigh was very helpful and polite and answered all my questions

I shopped at Ashley a day after Thanksgiving and there service was great! Had just what I was looking for and at the right price

I will never buy from Ashley again. I bought a bedroom set for my son for Christmas on 11/14 where it stated 2-3 weeks delivery. It came in 3 different delivery days, which I did not agree to. I received the last piece on 12/22 and the footboard was wrong. I was told someone would call me within 23-48 hours, that did not happen. Then I called a store where they helped me submit a ticket where I was told 24-48 hours I will receive a call, that didn’t happen. He advised that the ticket should have been resolved within 3 days or less, that didn’t happen. Then I called the store back where they advised that I had to go through the online service. I have literally called 10 different numbers and given the run around with no straight answer. So I got on chat this am and have been disconnected several time and finally requested a full refund, then I was disconnected with no answer again. I am so very frustrated. Now they have transferred me to the fulfillment department. I will advise everyone I know not to purchase from Ashley

Excellent service by our Sales representative Jonathan Garcia. Will be waiting on our product to be delivered soon.

Extremely friendly sales staff , great price and quality and can deliver in a few days , will be back to see them !

RUN RUN GO ANYWHERE ELSE BUT HERE !!!!! IF I COULD GIVE A NEGATIVE STAR RATING I WOULD !!!If I had the time I would stand outside in thhe parking lot and warn people not to shop here at all. The is nice showroom will decive you. By far, it is the worst service period. They took forever to deliver. Didn't deliver everything. I had to go somewhere else to find what they didn't deliver. Then, they refunded me money for no reason, didn't tell me about it, then called me and said they were sending my refund amount to collections. Then they didn't put my refund back on my original promotion. I had to drive an hour four times to come back to the store to tell them to fix my account. The STORE MANAGER, John Mata, is who helping me each time couldn't ever get anything right. It's been over a year, and it has been issue after issue. If I could, I would return everything to them but its too late for that. Don't let this happen to you and your family. Do yourself a favor and go down the street to AMERICA FURNITURE WEARHOUSE THEY HAVE BETTER SERVICE.

Jay was very nice and helpful. We came in late in the evening and he made our purchase smooth. Quality service and a quality product.

Great customer service! Love my furniture!

The team was very helpful, form start to finish 👏. Can't wait to get my furniture

Jonathan was very helpful, even helped put the mattress into our van. Appreciate his help finding a twin bed

To whom ever that needs to purchase furniture don't waste your time here! Go to Rooms to go! They are great and you'll receive your furniture on time! Sorry not sorry!

Great experience over all , Mr. Cisco helped both my wife and i with such a great deal and over all service. I would definitely purchase from him again

We had Ann as our sales representative. She was very informative and very knowledgeable of her inventory. We appreciated her not hovering over us, and providing excellent customer service!

Thieves! Don’t purchase anything here!

Cisco was awesome to work with. We’re looking forward to our new furniture. Hoping for a great delivery. Unfortunately we were lied to about our delivery and ultimately cancelled the order. Won’t use Ashley ever again.

We had a wonderful experience, Rene & Jalen were both extremely helpful & were able to assist us with the furniture we wanted & at the price we needed.

Sales rep was pushy to get us to purchase clearance item we weren't ready for but it went smoothly until delivery when we noticed item was way larger in small space. We will have to keep it since no refund for clearance items at least we like it though. Also we agreed to purchase with warranty in mind but they don't offer warranty on clearance items. So now just hoping an expensive couch won't break.

Ali was a great salesman that didn’t hover over you. Worked to get you the best deal.

Only 4 stars because: IN MY OPINION NOBODY IS PERFECT - THERE IS ALWAYS ROOM FOR A LITTLE IMPROVEMENT. That said, visiting Ashlay furniture was a very nice experience. Staff (Rene) did everything he could to help us, very professional and polite.

Ali & Jay made buying process very easy & honored the online pricing…much appreciated

Thanks Alec for helping me out I really appreciate it. Find what I was looking for and even got a good price on it. Will be shopping there again thanks so much.

Our salesman Ali was very helpful. The furniture was displayed perfectly and Ali was very knowledgeable about the pieces. We were in and out under an hour and the checkout process was comfortable .

Greedy

Good personal service

Salesman was in a hurry and rushed us through the entire process. Satisfied with the merchandise but felt rushed.

Looking for spare bedroom furniture. Salesman to use to a final sale set. We just wanted to dresser and. Ishtar stand. He said was going to e st regular price and not discounted. A few words later I said I had ant account but would pay cask. There alud the sudden discounts came out. Nit a Goid was to sale looks like he was in it for the max price and not customers best interest.

Bad experience!! We ordered a sofa & 2 recliners at this store. The salesman said that our furnitures were available, it will be delivered in a week or two cause it’s already in the warehouse. My credit card had been charged but the furniture have not arrived since two months ago. Ridiculous!!

Brandon was great and one of your best sells rep you have. Thank you for your help

Excellent customer service. Ali was very helpful and patient with us. I will definitely be contacting him in the future!!!

Awesome service with Ali our sales man and all other personnel !

Great experience, Cedric was very patient and accommodating with my 80+ yr old parents. He pulled items together so my parents could visualize them. Excellent customer service !! I even picked up a piece for myself because his service was so exceptional!

Excellent customer service! Definitely will be buying more furniture from this location!Ann was awesome!!

Jacob Moore was a pleasure to work with. He answered all of my questions and showed me everything I wanted to look at. I would definitely go back to but from him again.

Great experience overall. Ali was exceptionally helpful. He took the time to answer all of my questions, while giving me the time and space to walk throughout the store on my own.

Nasa was very kind and helpful and I got a good deal!

After error in setting up delivery the first time. And I called in to talk to someone which was rude. I then again waited for another 4 weeks for delivery once delivered part of the couch electronically doesn't work. So .... for such expensive furniture not very impressive. I would think $12k furniture I would hope hold up. Now I am not sure. I am not happy with this purchase. It makes me wonder how long it will last and that is upsetting when you want to feel like when you make such an expensive purchase you are getting what you pay for. I don't feel that here .

Chris provided great customer service!!

Jalen was Excellent! Price was right! Thanks. We'll be back....

(Translated by Google) My room is beautiful Ashley the best and excellent prices (Original) Mi sala es hermosa Ashley los mejores y excelentes precios

Worst worst customer service they delivered the dining set missing the screws in almost all chairs and even the ones are there were all loos, so all of them wobbling I will not recommend this particular store or even the business it’s my first and last purchase even when I called the customer service it take forever to someone answered it finally some one came she don’t even apologized for the inconvenience it caused me and embarrassment it caused me in front of my guests, instead she made me feel it’s normal practice for them I wait for ten day to receive the parts then I have to go through dumb calling process again so they can send someone. So my questIon is this I spent closed to $2000 delivery and setup at least business had common courtesy to do follow up call I guess they don’t care. Ashley furniture should reimburse my delivery and setup fees. So upset I wish I can give them zero. I always give good reviews but they just annoyed me to the point I had to type this whole.

Took a year for my order. Never received a single call or update from Ashley - I had to call over and over to the automated line and try to find a person who could help. Culminated in being left on hold by one rep for 35 minutes. Wouldn't recommend.

Had a very good experience with the sales staff and the selection of furniture we were looking for.

The manager was great 👍

Purchased mattress hasn’t been delivered yet and now they are saying it will take 2-3 weeks . It’s been already more than a week now. I am never buying anything from this company again

Ann was our salesperson. She was amazing! Highly recommend asking for Ann!

I saw their quality, and said nope.. on my way out my wife was coming in. The door greeter asked her, "How can I help you?" My wife said she's looking for her husband. Without hesitation, the greeter yelled out, "She's looking for a husband, hey everybody, she's looking for a husband." She had our 6 year old with her. I could hear the greeters sarcastic screeching from accross the showroom floor. I'm still shaking my head at how far customer service has devolved.

Run! Go anywhere else but here! Three months after our order we received all items except our bed. We found this out once the delivery was in our driveway. We accepted the order because we were promised the bed the following weekend.(that didn’t happen and we couldn’t return the furniture) They Lack communication and rescheduled 3 times on me after countless promises to deliver my furniture 5 months later. They would schedule a delivery window for my missing pieces only for me to call ten mins before the window ended to be notified they weren’t coming. Wish I would’ve went anywhere else but here. This was first and definitely my last purchase.

Chris Guy was an excellent Salesman. I had met him about a month ago when I came to the store. He was not pushy and not just trying to make a sale. I came back and had picked out the furniture I wanted and he made sure to inform me of the current sale which resulted in a great discount.

Called about some bar stools yesterday and told the salesman that i was working it i already had a loan with tower loan. So i signed the paper work and was told i could pick these up in North Houston today drove all the up there from Alvin to be told that i had to come back to Webster due to GUY which is the salesman didn't do the order right. Highly upset how the handle this whole deal. Summer did take care of the money part however the salesman need better training!

If you are looking for a furniture store that will stress you out completely and never have a answer for you.. look no further! From the very beginning, this has been an absolute nightmare. I bought items a month and a half earlier because I am aware of Ashley’s notorious delivery delays. Here we are the week of delivery and OF COURSE my delivery has been pushed back. The address on my order is wrong and when the customer service lines transfers me to a live agent they claim only the store can do something. All in between the month and a half. I would receive calls from the warehouse of delays and the store would always reassure me that wasn’t the case. No one is never on the same page with this company. Save yourself a headache go to American Furniture!!! They know how to run a business.

If you are looking for a furniture store that will stress you out completely and never have a answer for you.. look no further! From the very beginning, this has been an absolute nightmare. I bought items a month and a half earlier because I am aware of Ashley's notorious delivery delays. Here we are the week of delivery and OF COURSE my delivery has been pushed back. The address on my order is wrong and when the customer service lines transfers me to a live agent they claim only the store can do something. All in between the month and a half. I would receive calls from the warehouse of delays and the store would always reassure me that wasn't the case. No one is never on the same page with this company. Save yourself a headache go to American Furniture!!! They know how to run a business.

I purchased a desk, chair, and book self. I was told the delivery was about two weeks. About a month and a half later I was told “everything” was being delivered. Once the truck arrived they only had a chair. The driver said another truck was going to bring the rest of the stuff! We also called the store because we didn’t believe it since we been lied before. They said we had 72 hours to call and return so we accepted. The other truck never arrived and we called again this time we were told one more month. At this point we cancelled and the lady we spoke to said that they would refund us and a person was going to call us to set up a pick up for the chair. They refunded us everything minus 584$ mind you the chair only cost 250$. Also, they never called to set up the pick up and we been getting the run around for two weeks. The service has been horrible I willl never shop her again! I bought a house full of furniture 4 year ago but yall have lost a customer for life the lies and wading e time is too much.

Excellent! Crystal was great! I'll definitely be shopping there again!

Ali helped us out! Y’all go see him! He was very friendly and helped us pick out a new bed frame and dresser. We walked in kind of unsure what we were looking for but he helped point us in the right direction and helped us pick the perfect furniture for our new place:) We left feeling excited and very happy!

Omg..I’m starting the search for a new loveseat..happened to be in the neighborhood.. walked in and a few of the associates said welcome..cool..one salesman came up and asked me what I was looking for today I told him “just looking today” he proceeded to ask me what he could help me find and again I said “I'm just looking” he began following me asking if I was looking for something specific ..what part of “I'm just looking” and I have ear buds in and clearly do not want to engage is he not understanding? I left never to return to this location again… google really needs a -star rating system..

Ann was great at helping me find my perfect couch. She was very attentive to my needs. Can’t wait to get my new piece. Thanks again for making my experience pleasant.

No pressure tactics were utilized with friendly check ins occasionally. Knowledgeable salesman answered all questions we had. Enjoyed our experience!

My sister and I were greeted by Javier when we entered the store. We told him we were interested in a recliner and he took us on a tour of the store so we could try out numerous recliners. I told him I had previously purchased next generation one and was very pleased. He brought us to an updated version with many "bells and whistles" and demonstrated the options. We ended up purchasing that recliner. He proceeded to do all the paper work while we relaxed sitting on the recliner and sofa. I loved the storage in each arm rest, the zero gravity, coffee cup/drink holder and the two methods to charge cell phone.

This place is a disgrace! Do not buy from this store - the salesmen misrepresent product and services. The manager - Nasim is a joke as far as customer service. They charge way too much for a service plan, tell you it covers everything, then when you try to file a claim, they deny and their standard answer is you did not read the fine print! If you ask for a refund because the plan covers nothing, they tell you, you have to wait 5 years! This place is nothing but a ripoff and a scam!

The young man we dealt with in the mattress dept. was so nice and answered every question. He never rushed us and was such a joy to work with.

I will never order Ashley furniture again. I ordered 3 items (Desk, Credenza with hutch, and an entertainment center) at the beginning of August 2022 and set a delivery date for 9/20/2022. I was told there would be no problems meeting this delivery date when I placed the order in store. Well, they call me a week early while I am on vacation (out of state) and before my move in date (moved to a new apartment on the 19th) to see if they could deliver the furniture early. I tell them no because I am not currently in Texas and I have not moved into the location I specified for delivery. Well, the 20th comes and I hear not a word from this company- no emails, no phone calls, no communication whatsoever. I call them to find out where my order is and they tell me the desk and credenza will not be in until 9/22 and the entertainment center until October 4th. How does that make any sense when they tried to deliver it a week early? Did they sell the furniture that was supposed to go to me?? Well, fast forward to the 22nd and my order is still not here. I call them back and continue to get the runaround. Now it supposedly will be delivered on the 28th. Well, the 28th is here and I only received the credenza- my desk is not here, and still no word on when the entertainment center will be delivered. I will never order from Ashley furniture again.

Chris was very helpful and thorough! He made our first Ashley experience go as smooth as could be.

The staff and store is very welcoming. Jacob Wolfe was the nice young man who helped me. He was very attentive and respectful. Will definitely be going back to purchase more from him in the future.

Great experience

Service was terrible Not interested in what I want just interested in what they wanted to sell me. There's several other places to buy good furniture at this is not one of them

Ann is new to the Baybrook location and she was a pleasure to work with. I highly recommend Ann and Ashley!

Worse experience ever. Never ever I will buy anything from.this place. Bought 2 chairs in May 11 I just got them yesterday. They came broken and late.

Very helpful, with all my questions thanks

Service from Rene and Sarah was outstanding. They was very professional, informative, knowledgeable, kind and friendly. They went above and beyond to help us getting our dinning room set.

Ashley Furniture delivered is awesome setup fast. Very good with communication with customers.

The person that helped my husband and myself was the best sales guy I ever had

We furnished our entire house with Ashley’s and always work with Ali. Ali is great and is very personable! Love working with him!