Ashley Store Wichita Falls, TX

Knowledgeable friendly people

Great service talked over the phone to mohammed there at the Ashley Store in Wichita Falls and was able make my purchase. Went into the store today to finalize the sale.They gave me a great deal on my purchase and the overall service was absolutely great.

Fixing to have my left knee replaced, and I needed an extra long recliner.

Great customer service from Chris. We appreciate his help and enjoyed the beautiful showroom.

Sales staff was very helpful, friendly and accommodating. They didn’t pressure us and we are very happy with the product.

Even though we had an idea of what we wanted, the salesman was very informative and not pushy while we looked around anyway. The buying process was super easy and fast, we will get a delivery next week and we can't wait.

The sales staff was very professional and very helpful

Overpriced Garbage! Don’t buy their worthless warranty that isn’t worth the paper it’s printed on. 2 couches, 1 is crap, damaged as the factory (they bent and stapled one of the wires to the frame now it works intermittently) they won’t fix it, all I want is the 3k dollar couch to work as it’s supposed to.

Bought 2 boyington sofas on November 7th 2025 paid for delivery to my house for November 18th 2025. I received a text message November 17th at 5pm saying the canceled my delivery and needed to reschedule. The soonest they could get my sofas delivered was December 2nd. They called me this time instead of a text message on November 29 saying they can’t deliver on December 2nd now and I have to reschedule for December 5th. I’ve explained this is the second time now they’ve canceled and changed my delivery on me. I’ve gotten rid of my old furniture on November 15 to make room for new furniture coming in. I’ve now been without any furniture in my living room for going on two weeks. This was the first time I’ve ordered from Ashley and will be the last time.

Chris was very helpful with the purchase of my dreamcloud mattress today in Wichita Falls, Texas. He was patient, attentive, and professional..

I had an excellent experience today at Ashley. Christopher Lowrance was awesome! He showed me lots of options and helped me get the best deal available, I’ll certainly be back!

Super disappointed in this whole process. We bought a couch with Craig (who was lovely) and got told it would be delivered that same week Friday (11/07). Friday came around and we get a message that they can’t deliver it that day and have to reschedule to November 26th - which was almost three weeks later than what we got promised. Today is the 26th, we cleared our schedule, prepped the living room (moved the old couch) and waited. No message until my husband reached out and got told we have to reschedule again to December 4th. There would’ve been no issue if December 4th would have been communicated from the beginning. But making us wait, clear our schedule and making room for it to be delivered twice is unacceptable! Update: Today is December 3rd and we reached out to confirm the delivery for tomorrow and AGAIN were told that they can’t delivered it. The number which we got provided here is the one we had already before and there was not much help given. It’s UNACCEPTABLE at this point. We cleared our our days from work - which is time and money. I also think it’s unacceptable that we have to reach out to them instead of getting proactive notification. I will never shop at Ashley’s again!

Very friendly and helpful! Great shopping experience!

Delivery hit my walls furniture was great

The guys did a good job on the delivery. The app where u can track the delivery was confusing it looked like they were in ft worth and in just a few minutes they were at my house. I thought the truck was the steering wheel not the checkered flag it all worked out but I was not ready still in my pj's

Furniture is great. Delivery was notified they would be there at 130. I took off work and they didn't show till 7pm.

Greatly appreciated... way better than my online experience

Staff was knowledgeable and polite.

Great experience! Salesman Craig Smith knowledgeable about stock and availability. Went out of his way to help us choose the right furniture for our living room. Even moved the Recliner across the showroom on a dolly so we could see them side by side. The Furniture is being delivered tomorrow! Can’t wait to see it in our room!

Excellent service

Excellent customer service

I needed to know if a 6’ man could fit in a recliner and they indulged me by finding an employee to try one out for me. The furniture is very nice and it was an easy process to purchase.

Finding the dining room set was easy, financing was easy took care of in store 2.5 weeks ago. JENNY the Ai app won't let me get it delivered it's supposed to send me a text but emails me instead. Therefore I have not received my set yet because the warehouse will not load and it and send it to me. Also they are supposed to be in contact with my Wife who is at home and not at work 6 hrs away from home. Dissatisfied and want to cancel my order and go else where. Another problem arises.... I can't get in contact with the store due to automated/AI phone service. If you call no one picks up except for a computer. Very Dissatisfied with the whole thing. Miss the days when you bought something and got a delivery date set up and it was delivered on the scheduled date.

Great experience with Chris at Ashley Furniture in Wichita Falls! Chris greeted me as soon as I walked in and was engaging, honest, and easy to talk to. We found a beautiful high-performance sofa (with pets in mind!) in no time. He was knowledgeable, never pushy, and made ordering quick and effortless when I confirmed my choice a few days later. Delivery is scheduled within a week—impressive these days! Highly recommend working with Chris.

I had a 5 star experience at Ashley Furniture as I ran in right before closing and received top notch service, great discounts on my purchase and speedy delivery in less than a week. Thanks to the Amazing knowledge of the salesperson ( I forgot his name but he was a former teacher) he helped me make the best decision! Thank you so much! I’ll be back!

Fantastic, friendly and helpful staff and beautiful furniture!

Can’t say enough about Julian and his manager, Mohammed. They were so helpful and knowledgeable. Mattresses, couches, recliners, sectionals…we looked at it all!! They were very patient and just overall good people. We left with a new reclining sectional and mattress!! Julian explained all of the things Ashley does to take care of its customers from delivery and set up to protection plans- we will absolutely be going back when we’re ready to purchase our dining and bedroom sets! Everyone in the store was so friendly and made us feel right at home from the moment we walked in, even chatting with us after purchase and helping us load. If you’ve ever left a furniture place feeling unsure or pushed around, you’re not alone…this is the place you’re looking for to actually enjoy your buying experience! Ashley, you’ve got a great crew at your Wichita store! You definitely gained lifelong customers today! Keep it up!

WOW — Chris is truly exceptional! From the moment I walked in, his energy, knowledge, and professionalism stood out. He handled every change I threw his way with ease, made the entire process of choosing furniture sets completely stress-free, and turned what could have been complicated into something simple and enjoyable. Chris was the #1 reason I chose to buy from this store. His expertise, flexibility, and genuine care for the customer are rare to find these days. If you’re shopping here, ask for Chris — he will make your experience unforgettable. The company is lucky to have him!

Great Experience! Staff was very friendly and accommodating! Would definitely buy from again

Found everything i needed.

I got the help I needed to find the perfect living room set for me. I don’t remember the person’s name who helped me but he was great.

No pressure Listed to what we wanted Knowledgeable

Great store,Great staff

Craig was great! Very quick service and painless purchase!

Muhammad was awesome and very professional, we felt comfortable no rush. Beautiful furniture.

Great experience. The salesperson took great pride in his customer service. Love shopping at this store. Looking forward to making another purchase in the very near future.

It was a very smooth process

Chris was an amazing salesman! Extremely knowledgeable and no pressure. Best furniture shopping experience we’ve ever had. Ask for the Dr.!

The employees we dealt with were so nice and helpful. We have been back 3 times. I would recommend Ashley’s to anyone. Julian was so helpful. Thank you

Wonderful store, got what I wanted and more with less money. Thank you Chris

Julian was a great salesperson today! Not pushy and helped me with my purchase so I got just what I needed!

Great customer services We always like coming to Ashley’s Furniture

I highly recommend them very helpful in every way .

We had no pressure from anyone and we looked around and found several tables that we were interested in and when we narrowed it down the salesman was very helpful and very professional

I went in to purchase a bed and that is what I came out with. No high pressure sales. I’ll be back.

The salesman was good, however Ashley policy are terrible. L was told You have no warranties for your products abd l b was offered a item off the floor at regular price .l decided l will use Home Zone instead

Thanks to Julian and the staff at the Ashley Store. They let us look answering any questions about product and pricing. We were happy with our purchase and definitely will shop there again and recommend them to family and friends.

Excellent and friendly service received from Craig. Great value on the item I purchased. I would highly recommend this Ashley’s location!

The experience was tremendously good. The salesman was extremely helpful. I would recommend Ashley's to anyone looking for quality furniture. Keep up the good work

Great selection, great employees.

Will not use in future not recommend

They are wonderful there they worked with my budget the guy that helped me was amazing he listened to everything I was looking for. I always go to them for my furniture needs thank you!

Amazing customer service. They were very patient and helpful. Also great price for the quality.

Ashley’s at Wichita Falls is great! Chris is very knowledgeable on all merchandise in the store and he is very customer service oriented! Highly recommend this store for your home furnishing needs!

Delivery guys did a great job being gentle with the set up

Great experience. I never felt pressured at all—my salesperson was Jason (big shout out!!) and it was his first day. If he couldn’t answer my question, he knew exactly where to go to get the answer. I’m proud to have been his first sale!! :)

Nice and they were not pushy

Good service, great people but I don't like the fact I have to wait two weeks for my chair.

Worst experience ever got told the furniture was half off but was not informed that was just if I paid it off in 90 days, also got told I could choose between 12 and 24 month payments and choose 24 and was informed only after I got the furniture that there are no 24 month payment plans so the lease I agreed to was changed without my consent, and now I have to figure out how to pay for the furniture or give it back even though I need it and no one seems to care cause oh well what’s done is done I will not be recommending this place to anyone I will tell them to go elsewhere.

I was happy that my experience didn’t feel like I was being pressured. Coming from Lawton and it wasn’t a wasted trip!!

My son found a mattress there at a reasonable price that was comfortable. Because it was rolled up in a box, it fit in my SUV.

I had a great shopping experience. Chris was very knowledgeable and thorough as he helped me select a new mattress.

Julian was so helpful! No pressure sales. He made every effort to get me a good deal!

Very good experience, very knowledgeable salesman. He answered all of our questions.

Julian helped us find the new perfect bed for my husband and I. While we were there, we also decided to buy a couch. Julian was very patient as we walked around the whole store several times trying to make a final decision. They made us feel very welcome and we truly appreciated that. I would recommend them and would purchase furniture from there again. Thanks for treating us like a valued customer.

Purchased a king bed frame in clearance

Christopher was very helpful gave me time to look around and get exactly what I was looking for Thank you

Customer service was awesome. The only complaint I have is the fact that the business has so many limitations. I couldn't use my 25% off coupon because I wanted to buy an online item as well. Then I couldn't get the online item assembled along with the product I bought in the store. This is one business, so I am not understanding why I couldn't get full services for all products being bought. This was very disappointing. But I gave 4 stars because Blue definitely did a great job on what he could do.

I love my couch and loveseat. It’s the most comfortable furniture I’ve ever set on. If you’re not shopping at Ashley‘s furniture you’re missing out. A big shout out to MD for super friendly service and the best quality.

MD is very professional and he’s true to his word and we love our furniture

Excellent experience from start to finish

Great buy and customer service at Ashley Furniture today!

Great service

Vary nice and Patient

Vary nice, vary patient with us and understanding and works hard to get me taking care of!

Chris was very knowledgeable, quick with answers about all furniture, i just moved here and those store offered everything needed for my new home. Thanks guys! Carolyn

Mohamed was nice and we got what we needed!

Craig was very helpful in helping me get the recliner that I wanted. It was delivered quickly. Thanks

MD and Chris L were awesome

I ordered furniture and Fall Furniture. After 5 weeks of excuses. I went into Ashley's. Explained my situation. The manager told me to pick something out. They got me financed and my order was delivered within 4 days.

Chris was great! He helped us every step of the way without ever making us feel pressured or rushed.Thank you!

Chris Robertson helped my husband and I purchase a new mattress and adjustable base on Memorial Day. He was very patient and thorough with us as we discussed our needs and nice to have features. He educated us on all the different options and helped us select what suits our needs best. We are thrilled for our mattress to be delivered later this week.

Chris was very easy to work with. I came in three different times before a decision was made.

I had a great experience nice furniture and I'm getting a great deal I hope to finish furnishing my house

Very helpful salesman, Julian, crafted a great solution for our family breakfast room needs.

Hassle free. Beautiful selection. Friendly service.

It was excellent service.

great experience. the staff were knowledgeable and able to guide us quickly to what we were looking for. very satisfied. t

Sales person explained everything very well. Super helpful and smooth purchase.

Manager sold us a battery for our couch, saying it would last 1 month. We did not have a plug in where we put. It lasted 1 day. When we called to return it he never called us back. I have spent thousands with Ashley but never will again.

Chris was wonderful to work with, thanks!

Very nice. They let me look without the constant questions but were available if I had any. Very accommodating. Can’t wait for the delivery!

We had a very pleasant shopping experience at Ashley’s. The manager was very professional and answered everything we asked. We bought.

Aaron was so nice, patient and kind. Thank you!

Our home furniture specialist named Craig was extremely professional and informative. In short order we got exactly what we wanted and left happy.

Customer service was amazing, very friendly, very helpful, lots of selection! I rate 4 stars for the delivery process, poor communication and did not stick to the set time frame. Did not tell me when they were nearby or 30 minutes out as promised, just arrived at my house while I was at work waiting for notification.

We had an excellent experience purchasing a new recliner chair. Chris Robertson, our sales person, explained the products very well which helped us make the best decision. As far as purchasing furniture, the Ashley in Wichita Falls, Tx was a great overall experience and the sale price was good as well. I highly recommend them. .

The mattress is a soft and I never would have purchased a soft with having 2 back surgeries i can berry walk today and nothing can be done for 30 days so experience is beyond horrible. I’ve also never recieved a purchase contract or warranty and the so called mattress dr should no better than a soft bed for severe back issues also in his words oh i through in the mattress cover as he hands it to me to take later i get the surprise a 400 dollar extra expensie. and i will be back to video the mattress on your show floor with a video of mine to prove it is not the same

Great deal on the recliners! Decent delivery time and Mohammad Asif was great on the ssles end

Needed a recliner, the one I bought broke, got at American Freight 6 months ago. They closed but I know I paid for a warranty. But said I didn't. So Ashley where I should of come. Think his name was Chris, was very helpful. Hope later will come in and get a couch

Muhammad was a great help!

Awesome sashimi service!

Ashley Furniture tried to deliver a couch, but it was too big for the doorway. They held the couch until I had a more suitable space to put it. They were very flexible with me on dates for delivery adjusting them several times. The guys that eventually delivered had to work to get the couch in at the new place, but it is beautiful.

Craig was awesome. He was friendly, helpful and knowledgeable and got me taken care of quickly! Prices are affordable too!

My sales guy was awesome! He definitely knows how to sale. Lol I hope to be sleeping really good next Friday night.

Staff was attentive and very polite. We will diffinately be back.

Chris Robertson was so helpful! He showed compassion for my disabled husband and went above and beyond to make him comfortable yet still a part of the decision making when choosing our new furniture. Thank you and God Bless you Chris!

My experience at ashleys Wichita falls was great found a good deal on a item I have been wanting . Salesman was very friendly and nice .

Excellent sales support. No pressure. Extended help. Friendly. Kind. Patient. Quality furniture and the prices were so low it surprised me. We bought more than we intended to purchase. The only negative was the time it took to finalize the purchase and pay. Overall, we were very impressed!

Excellent service

The service was good. Just took longer than anticipated to complete the transaction. Waiting on delivery.

We had a very good experience at Ashley’s. Chris was so helpful and knowledgeable. We selected our mattress easily thanks to his expertise!

I really enjoyed Aaron showing me sectionals today . I was really impressed with the manager he had some great options from color and selections and options to make the sectional what I wanted , , excellent price for all those pieces for a leather sectional . Craig showed me a king mattress, Omg Craig was very knowledgeable and the bed felt amazing . I will probably go back after I get the sectional. I really enjoyed the experience.. I was pleasantly surprised by the nice staff that gave me the best experience. The manager gave me a great deal

Wichita Falls salespeople are all helpful and professional. Only issue w Ashley’s is w the Corporation. Have purchased furniture in the past and this last purchase was a large wall picture. The Policy of “No Returns” is ridiculous. When buying a decorative piece like this living room picture, it is hit or miss if it will work. I have a good eye but still, sometimes things just don’t work out. Ashley’s has lost many unknown number of sales because why would any reasonable buyer take a chance on a purchase ($479 for this picture), if there was any uncertainty? At least a 24 hour return policy will help take the fear away from a buyer, in the event the item didn’t work! Most likely this review will fall on deaf ears, but I really hope the policy is changed, not for my benefit because I shop and buy at other stores as well. This purchase was unique for me and I had 99% certainly it was going to work. And it did!

Chris was great! Great to work with, and helped us get to a price we are comfortable with.

Did not expect them open on a Sunday, but they were. I did not plan the stop, but was curious about the selection. The gentleman that assisted me got me the perfect recliner to fit all my needs. Even becomes a bed. Better than those hospital beds imo. With my pets I think this chair will last many years to come. Staff know what they sell and let you test run it too. Had them soft pull my credit knowing it's crap and walked out with a new chair which I can pay off in payments.

Chris at the Wichita Falls store was amazing! I was able to get my furniture sooner by ordering directly from Ashley and am super grateful for that! You have a lifelong customer and I am telling everyone I know! Thanks again Chris!

Craig Smith is an informed professional with a pleasant personality who is also extremely patient. He spent a lot of time showing me all the options available to me for my initial quest for a rocker-recliner. Because of the amount of time he spent showing me and explaining the features of the options, I was able to purchase a fabulous recliner — no rocker — but in the color and features that are crucial for my comfort and available space. I appreciated his approach, his knowledge and his thoroughness. It was a pleasure shopping with Craig. And when I’m in the market for a mattress, I know where to go. Thank you, Craig Smith. Sincerely, Patty Thayer

Great place!Great people!

Extremely courteous service.

Nice experience, salesman was very professional and knowledgeable. Thank you. J.R.

Craig is amazing. Patient and kind and helpful.

The Ashley’s team was so helpful and answered all of our questions and concerns. Everyone greeted us and very nice and friendly

They were helpful

The associates at Ashley's are always professional. The prices are reasonable as well.

Had exactly what I wanted and it was on sale. I took it home that day.

Always a great experience with MD at Wichita Falls branch.

Enjoyed my time at the store and Chris was wonderful. Got some great deals! Will come in again!

Great service, knowledge and pricing!

Very friendly and professional. And I loved aggravating the manager. Very good experience.

Mohammed was a great salesman. Knowledgeable, accommodating and professional. We got what we needed and at a good price.

Craig is a WONDERFUL associate and is VERY knowledgeable about all of the furniture in the store. MD is also a GREAT manager and both of them made my buying experience flawless and enjoyable. Thank you Craig and MD!

Craig was awesome. Really stuck with me trying to make a decision on a table and stayed late to get it done!

The store is beautiful and Julian was friendly and very knowledgeable on the business. He let us take our time to decide and added no pressure. Great experience.

Great experience! Salesman Mohammad Asid was so kind and showed us exactly what we wanted. He worked with us and we would recommend getting what you need from Ashley Furniture!

Great service! Great store manager that was very helpful! Will return because of him and his service!

I have always loved Ashley furniture and have bought several pieces over the years. But this last purchase i just made and the delivery experience was absolutely terrible. I will never shop Ashley furniture again because of it, and I have spent thousands in that store over the years. Purchased two bedroom dressers and two night stands. Paid almost 4 000 and was expecting good quality like i normally have. The purchase was 2 months ago and I opted for delivery since I live alone. The scheduled delivery day and time window was a joke. I took off work to be home in the scheduled timew frame and the 3 delivery guys showed up 5 hrs late and at 845 at night. They were intoxicated and didn't finish and leave till 10 pm. I get up at 5am for work and still had to move everything off my bed to sleep that I put on there to open the space to make it quick and easy for them to put the pieces in the room for when they got there. I got to bed at midnight. Did I mention I'm a single woman living alone and there were 3 men who showed up at dark, intoxicated and stayed for an hour and a half to bring in 4 pieces of put together furniture from the delivery van. Two pieces of the 4 were damaged, one leg broke and scratches on the top of one night stand. The guy in charge of the 3 reported the damage and I was supposed to be contacted for a repair option i agreed too. That was 2 months ago and I still haven't been contacted. Also in the midst of seeing the broken leg, I learned the legs of the 900 dollar dresser is made of particle board! Real wood of the $4000 set is only on the top and the drawers. The frame of all the pieces are particle board!!!! Upset. disgusted, felt unsafe during delivery, and I feel like I got scammed and over charged, not to mention I still haven't been contacted for repair. I highly recommend no one shops at Ashley furniture in Wichita Falls.

We purchased a power reclining sofa, Craig was the salesperson that helped us! Great customer service and a pleasure to work with him!

Very friendly service

Chris was very knowledgeable and pleasant. I enjoyed buying my mattress from him and look forward to doing business with him again!

Had a wonderful experience at Ashley today with Mohammed. He explained how to care for the sofa and love seat. He explained the warranty and suggested a battery pack the reduce the use of extension cords. He happily walked the store with us, and showed us different options in chairs and barstools. Mohammed was very personable and informative. I look forward to shopping with him again in the future.

Craig was amazing, knowledgeable, and professional. He didn't follow me around, but was available for questions when I needed him. Highly recommend him!

My friend Ms. Silller bought a couch, chair,bed dresser night stand & mattresses on December 2,2024 And the couch and chair was delivered on December 5,2024 She was told that the delivery would be between 5pm & 8pm. They delivered it at 10:15 pm.and the delivery guys had alcohol on their breath we smelled it across the room from them.and the couch was stained on the arm.on December 6th she called customer service and they agreed to agreed to replace the couch.she hot the replacement couch on December 20th when she got the bed ,dresser and night stand.NO MATTRESS. When she bought the furniture the manager/ salesman said the mattress would be delivered on December 30. Then they told her it would be here January 7th then they said January 14th. And on January 6th they told her January 17th. SHE HAS BEEN SLEEPING ON THE FLOOR AND DIFFICULT FOR HER. SINCE DECEMBER 20TH. AND SHE IS A SENIOR CITIZEN AND HAS TO USE A CANE AND A WALKER TO GET AROUND VERY INCONVENIENT FOR HER. Then she was charged $400 delivery fee On December 6th customer service said they would take the $400 off.SHE HAS NOT GOTTEN THE $400 CREDIT YET. WHERE IS IT! SHE IS HIGHLY DISAPPOINTED IN ASHLEY FURNITURE. She Nor I Will never do business in your store again .. BETTER BUSINESS BUREAU HAS BEEN CONTACTED ALSO.

The service we received from Mr. Blue was exceptional. I felt he was more concern about what we wanted verse trying to make a sale. So thank you Mr. Blue.

Mohammad is awesome. I’ve gotten multiple items from here. They work with you to find a bank to finance you if you have bad credit. Furniture is sturdy & good quality

The place has all different selections of furniture to pick from. Sales personnel was very kind and understanding, was not pushy and gave us space when we needed to discuss matters before making our purchase.

Purchased bed online, paperwork indicated rails were in delivery, got bed half assembled rails were not in box. Contacted Ashley spent 1.5 hours with unhelpful customer service whom transferred and hung up on me and were only willing to deliver in additional ten days. They require adult present to receive delivery so I will have to take a second half day off work and to receive delivery and reassemble the old bed to sleep on while they offer no compensation in turn. Will never use/buy from Ashley again.

Chris was very knowledgeable and listened to what we said we wanted. The manager was also very nice and worked with us to get the best deal to save us money!

Very good experience. No pressure. Very knowledgable folks. Value our vetrans. Found more than we thought we could. Craig was great to work. Thank you all.

The sales person Craig was great!!! He was so very patient with me as I kept putting him on hold and changing my order. He was amazing. Tell him thanks again! He was great to work with.

Large selection of furniture and very competitive pricing. The manager and salesman were helpful and easy to visit about what we were interested. The salesman was knowledgeable about our inquiries and showed us various recliners. Ashley's delivered my new recliner as promised and I was able to keep up with their drives route and time to me covently online. I am enjoying the new recliner in my Cave that my wife bought me.

Charged my card twice and is giving me the runaround now when trying to get one charge refunded. Sales Manager was rude over the phone and not helpful. Won’t go back to this location if this is how they do business.

If you’re reading this run! We ordered a bed to be delivered to an Assisted Living facility on a very specific move in date. They never showed up on the scheduled date and didn’t notify us to reschedule until the next day, with no explanation of what happened, leaving the facility to scramble to find a bed for my 81 yo mother. They rescheduled 10 days later at the soonest. On the next delivery day they dropped the bed off at the facility with no signature or even alerting anyone at all at the facility, leaving the bed outside the door! This was to be white glove service and set up as was ordered and paid for. You have to go through multiple levels to get anyone on the phone to find out anything since shipping is a different place. This is the absolute worst customer experience in my life bar none. Still on hold trying to get drivers to turn around and finish the job after an hour. I will NEVER use or recommend this company….awful.

I have not received the chair that I paid for and was completed with my bank. The store says they have not received my payment and refuse to give me the chair I bought. I am very upset and I want my chair! The money came out of my account and I still have no chair!! 😡😡

Super friendly salesman. Turns out he sold us a mattress for our daughter in 2015.

The employees go above and beyond to make the experience the best it can be!

Excellent service!! So helpful and very kind!

Great experience—great selection of furniture, rugs & accessories—found a beautiful rug for daughter & SIL for Christmas! Salesmen were great & price was great with free delivery!

Beautiful showroom, quality merchandise and excellent customer service!

MD was so patient with us while we made our decision. Customer service was great. Will recommend to anyone looking for furniture.

Anthony did a great job

Craig and the manger helped me get what I wanted within my budget range! I’m happy with my purchase.

We worked with MD Alam and he was awesome

Knowledgeable sales person and good quality

It was all done well.Thanks

They were very helpful and knowledgable.

This is the second time I’ve ordered form this store. Every time it has been a great experience. Thank you!

I had an excellent experience picking out a recliner at Ashley. They had a lot to choose from and the salesman that helped me was extremely knowledgeable and a pleasure to work with. I will go back to Ashley when I need any kind of furniture.

Very helpful and patient with us as we walked around the store many times trying to decide what we wanted for our new home. Definitely recommend!

Great product and a great team, we would not hesitate to buy from them again 👍🏻

Great service. Very knowledgeable of the products. Fast delivery.

Went in looking for a specific item and was told they didn't have it, which was not a problem, but then I was told for longer than should have been that what I was wanting was nearly impossible to find and I should just settle for what they had. Went to a competitor the next day and found exactly what I was needing and it was even on sale.

Fantastic experience at this store! Knowledgeable and friendly staff who were respectful of my needs and preferences. I definitely recommend this store!

A great place to find the furniture you want. We love doing business with Craig in Wichita Falls Texas. Thank you again for a great experience.

I had the best experience picking out some furnture at this place. Julian made it so easy and he was very professional and I will be back whenever I need more furniture in the future!

Great experience working with Craig! He was informative and answered all of our questions. Would recommend Ashley Furniture in the future!

Great experience. Julian was very professional and answered all my questions. Thank you so much.

They were friendly, helpful, knowledgeable, and professional crew. Thank you Chris for answering questions, placing my order, and getting me the best deal on my purchases..

Chris was very helpful and explained things very well!

Hate it!!! Almost impossible to talk to a someone regarding an order. Everything is through voice system. Never again buying from them. Wish I could get my money back and forget about the order

The store is beautiful and the people are so friendly and helpful. They are so patient and well informed about product. I felt so comfortable that I could take my time even just enjoy good conversation. I will definitely go back and I would recommend them to anyone. Thanks to Julian who showed me around and gave great service and put everything in the computer so that when I would go back all he had to do was show me all the things I looked at and go over all of the things I had chosen. It was GREAT !

Salesman that care about you

They were real professionals, Mr. Shawkat he was showing us ever dining table in show room. I strongly recommend Ashley for your next purchase. Thanks

Chris did a great job and went above and beyond with his customer service. Highly recommend!

Very helpful and knowledgeable staff that went beyond our expectations to make the visit educational about their products and negotiating terms to make the sale. Great job!

Super helpful and had a lot better pricing that other stores!

Great experience. Friendly atmosphere and great prices! I can’t wait to receive my new massage chair and desk.

Very good...excellent service

Very friendly and helpful, got a great deal on a new bedroom set.

Julian was friendly, helpful and excellent in directing us to find exactly what we were looking for. Even better, we found a floor model desk that was on clearance. We got an incredible deal on a very solid piece of furniture that was carefully wrapped for us so that we could take it home that day. While we were looking for this specific furniture, we admired everything else that was so beautiful in the store and will definitely be back to purchase when any other needs for furniture arise!!

We got in and were shown items that we didn’t want. We found something on the Ashley website that was the same Trinell entertainment center that we were being told was $1600, but the larger 72” version that we wanted and weren’t offered, and for only $680 on the website. The associate immediately became visibly upset and told us that it was going to be a lot of hassle but he was going to do us a favor and try and get everything ordered. He also told us that they don’t normally honor online prices because they’re not actually affiliated with Ashley and they they just resell (the Ashley website says that’s a lie). Trusting the associate, we ordered everything in store, and were charged a $100 shipping and delivery fee on top of the price. After getting home and realizing that the website has free shipping, the store is in fact associated with the website after the merger a few years ago, and the associate has an awful attitude and lied to us the entire time, we decided to cancel our order and buy online instead. It would turn out that this was also not the best decision over buying a tv stand at Target instead. Everything in store is marked up to egregious amounts and the only hope is that you’ll just trust them that the price is actually that high (it isn’t). Even for online prices, it’s all just MDF with a thin vinyl veneer and put together very poorly, as we found out. All of the items we ordered online arrived broken. Three of the four, I was able to modify or order replacement parts, and those were the three that came on time. The fourth was lost by FedEx, which customer service basically told us that they’re not going to do anything about and can’t replace before it’s definitely lost because they can’t contact FedEx, and when it arrived finally, was absolutely destroyed (so we had to contact them again and get them to send the replacement that I had told them I was going to need anyway, ordered). I can’t stress enough, do not shop here or on the website. It simply isn’t worth it, either in terms of quality or the potential headache, that we have definitely had to endure.

Chris was such a pleasure, he put up with my mind changing and knew what i was looking for… so thank you for all the help i cant wait for my kids beds to come in

My salesman was very helpful and friendly and helpful he showed me several styles and helped me to decide on what i wanted

Very clean, very beautiful, very organized, and the customer service was wonderful as always

Great staff , love our furniture it came to our front door and was already assembled!! Go see Jen Banks, she’s great!!

Knowledgeable salesperson, not high pressure or deadlines set. We had visited several furniture stores and Ashley had what we wanted in stocks. We had a choice in coverings and choice in what pieces we wanted. We have had Ashley pieces before so knew it would be good quality. One point that helped us decide for sure is the extended warranty that can be cashed in for entire amount if not used. Everyone should check them out before buying any furniture.

Chris was very knowledgeable and helpful

Don't ever buy anything from here. It's like buying from a used car lot the way you have to haggle for the prices. They will not get the furniture delivered in the day they do. Then when it does get feliver d everything will be wrong and broke. Good luck of you still go here and buy something.

Very friendly staff, very helpful , awesome customer service Will definitely be back

Craig was super helpful and friendly!

Outstanding Service and very professional employees. Totally a very stress free process and would definitely recommend Ashley of Wichita Falls. Kudos to Mohammed who has always great customer service, but also MD and Craig went above and beyond in his absence.

Great customer service no pressure to buy - worked hard to get us a good deal - happy with our first time buying at this location

Ordered what I wanted at a great price. Excellent customer service!

Pleasant experience!!

Craig Smith was extremely helpful in serving me and my wife. He was very knowledgeable and patient. Craig worked hard to give us the best possible service and price. Ashley's has some really good deals. I recommend giving them a look.

If you go to Ashley’s, make sure you ask for Christopher. He is very attentive, asks the right questions, and makes sure to get you into the furniture you’re looking for. He is detail oriented and transparent. Moving forward we will be working with him for any furniture needs.

Foster is very knowledgeable and polite. Store was clean.

Forest was very knowledgeable and we didn’t feel pressured by him. He was very polite and gave us time to walk around and talk

Chris was very helpful finding furniture in the color that I was wanting. He also gave me a good deal . Enjoyed shopping at Ashley store in Wichita Falls, TX.

On 3/13/2024 I ordered a mirror online from Ashley. The mirror was delivered broken. I immediately reported after opening it. Two months later after repeatedly calling their customer care number, emailing, and texting pictures. I still can't get them to make this right. They refuse to refund me. Refuse to let me talk to management and refuse to give me any management contact info. I just now received a response from Ashley social media department that they looked into it and to much time has passed. It wasn't to much time when I first reported it. This company will steal your money. I wouldn't do business with them they are not honest and honorable.

The young man was very helpful and explained things to us a good expo

Have to give a 4 because nothing is perfect. Very pleasant and helpful, I was in and out!!!

Thanks for the good job that Chris did good salesman enjoyed him very much

Mohammed & Chris both went out of their way to ensure that we not only found the perfect mattress, but that we got the best deal possible on our new bedroom set. Thanks Wichita Falls,TX Ashley's team for taking the time to make this process so fun & affordable! In today's fast-paced, impersonal world, these gentlemen know what old fashioned customer service is all about! Will definitely look there first for any future furniture purchases.

The young man that helped me was very articulate and answered all of my questions. He did not hurry me or pressure me in any way to make a decision. I was very pleased with my shopping experience.

Great customer service and knowledgeable of their products. Great value too.

Chris did a excellent job finding what I really need and what I really wanted did a great job

Staff was knowledgeable, efficient, helpful, patient, friendly. We found just what we were looking for. Good pricing.

Excellent salesmanship!

Quick in and out, painless furniture buying experience.

Craig was very helpful and wasn’t pushy. People like him are the reason we keep coming back to Ashley Furniture.

Excellent customer service! I highly recommend our salesman Craig. Very attentive and knowledgeable. Thx!

The second sales person I talked to was excellent! Everything done, paid for, and delivery set up in probably 30 minutes. And this included Q&A about the purchased pieces, checking measurements and dimensions, leaving specific instructions for the delivery crew, etc. Craig was wonderful and made this purchase a very positive experience.

Craig Smith responded asap and researched some sofa s and chairs we are looking at. His professional advice and suggestions were awesome. I appreciate non pushy n the know it all attitude. Thank you Mr Smith!

I like Ashley's Furniture very good quality

Thank You...Mr. Mohammad Asif...I appreciate everything you did to help me get exactly what I wanted...I was most definitely blessed today! And I pray blessings upon you! I could feel the peace walking in, that's where I was supposed to buy my fabulous sectional...also I felt it on you...it was like you already knew what I wanted...you are a honest man! I will always be grateful for the time you spent helping me...I love my sectional and bedding! Like I said I want a small dinning table and I will be checking out ya'll's site, if I do find one I will be calling you... Again Thank You and God Bless Patsy Ellis

Will buy again from Ashley’s!! They are so helpful!

The Ashley Furniture Store of Wichita Falls Texas is always an excellent experience. The staff who helped me were very kind, attentive, and willing to work with me in my price range. Kudos to MD and Shawcat. I was so thankful to get the dresser we needed at a discount. As well as Door Step delivery to save me more even more. The store is very clean and well organized and I will continue to buy furniture from them in the future. Thank you so much Ashley Furniture, best in the Valley.

As a customer who recently purchased a reclining and loveseat from Homestore, I highly recommend this store. The sales associate Foster, was incredibly knowledgeable about all products available. He helped me through the selection process with patience and professionalism. The manager, MD, went above and beyond ensure that my shopping was top-notch and addressed any concerns I had and made sure I was completely satisfied with my purchase before leaving store. Overall, I had a wonderful experience at Ashley Homestore thanks to Foster and MD. I will definitely be returning for any future furniture needs and will recommend this store to all of my friends and family. Thank you for providing exceptional customer service!

It's unfortunate that Ashley's credit company cannot transfer credit over state lines. I learned that Ashley franchise is state by state so I couldn't use my current credit with Synchrony to purchase any furniture without having to ding my credit for a new account. Thumbs down for Ashley

Had a great experience with Mohammed. He was quick and knowledgeable. We were in and out in less than 30 mins, we also loved the fact that he didn’t attempt to pressure us into buying extra warranties or anything else. We will 100% be back.

We came in spur of the moment.. Foster greeted us almost immediately and another gentleman shortly thereafter.. We sat down and tried out almost every couch combination and went back to the very first set my husband liked.. choosing the side chair and additional ottoman took the longest.. Great experience..Foster was top notch..easy to talk to and reminded us of a good friend of ours.. can't wait to receive our new living room furniture.. we will be back..

Sales person was knowledgeable and not pushy - delivery men were great.

Excellent !!! Chris was so helpful and went above and beyond!!! Everyone in the store was so helpful and kind!

The team at the Ashley store in Wichita Falls is always outstanding and they're to ensure your needs are met.

Foster was patient and very attentive to our needs. As soon as I knew what I wanted he did not make any other type of suggestions in changing my mind. Excellent service overall

Had a great experience buying a recliner. Knowledgeable salesperson! Ended up with two recliners and a sectional! Hooray!

Very helpful and kind sales team.

The Experience I had at Ashley's, was nothing short of V.I.P. I appreciate how helpful the associate was.

I ALWAYS find my style of furniture at Ashley’s. We’ve been shopping there for 30 years and never felt disappointed even once. The sales staff ( Chris) was very welcoming, helpful without any pressure. Got a great advice on a mattress and bought it of course ( it was a steal). Highly recommend this store👍

Great service and product

It was refreshing to deal with Ashley furniture. Julian was a great help and me and my wife both appreciated very much.

We had a great experience at Ashely's today. We went rushed and when we were ready to ask some questions Chris Robertson helped us out with our love seat. He was very knowledgeable and helpful thanks for all your help!

Shopping for a new mattress. Staff was very helpful and knowledgeable about different types of mattresses and pillows. We were very happy with our purchase and will definitely be back.

I recently went into this store while in Wichita Falls to find an ottoman that would go with new living room furniture I purchased at a different store. A sales man, Christopher Robertson, was very helpful in finding something that would fit my needs, and was very friendly through the whole initial process. He also gave me his cellphone in order to contact him. He advised that he would be back in contact with me the first part of the week, but if I did not hear from him to call the store or him personally to get the status. After not hearing from Chris I attempted to call him and the store with out much luck. The number for the store and to check existing orders initially did not go anywhere and would disconnect. I was finally able to get someone on the phone from Ashley and advised the order would not be in until May 18, 3 months after the original order date. I was finally able to get ahold of Chris and when I discussed what was going on instead of offering any alternative ideas he just advised "thats ok we can just cancel your order". I was then able to finally talk to a manager to see what we could do it was decided that we would just cancel my order. But when I asked about how a refund would work since part of the order was on a gift card the manager said "I don't know" and that it could take up to 4-5 weeks to get a refund. The manager then finally advised that I just call customer service to get my issues taken care of because he did not know how the process would work and wasn't sure about getting a refund processed. Customer service was very helpful in cancelling my order. I won't be shopping with Ashley Furniture for a while.

I went to get a specific set of Furniture. Mohamed was able to put it all together and at an excellent price as well. He took his time to ensure that I received exactly what I was looking for.

Very professional,and knowledgeable

Very great sales person Chris knew his job well

Friendly staff

Mohammed was able to find us the mattress we were wanting even though it had been discontinued. Thanks for searching inventory and finding it for us.

They were so nice! They have a huge selection and will work with you to find the furniture of your dreams in your price range.

Chris was very helpful and explained everything in detail

I will say I was apprehensive when I went in today, mostly because I knew I would see something I would like. Craig put me at ease and was not pushy at all. I found it the minute I sat on it, but Craig took me to one more sofa to look at. It was in fabrics I liked but when I went back to the previous sofa, I was sold. Thanks Craig! I will definitely want to come back again.

Great experience. Salesman was very helpful!

Employees were very knowledgeable and courteous. They let you browse and didn't try to pressure you. Very good shopping experience.

Extremely helpful and informative staff. Very good selection.

We came to Ashley because we bought furniture at another store and, 3 months after the purchase, we were still waiting for the furniture to be delivered. Mohammad was very knowledgeable and friendly and we ended up finding exactly what we needed at a good price.

(Translated by Google) Very satisfied (Original) Muy satisfecho

Mohammad was awesome! He explained everything in detail. Very easy to deal with. Ive always loved Ashley furniture cant wait to get in my recliner. Thanks so much!

Wonderful service and good people 👏

Mohammed helped me get a new couch and bookshelf at a great price!

I bought a bed 3888.00 hundred dollar mattress and got the guarantee. I called it in a day before the 31 day and they said I had to call back. I have been trying to sleep on this horrible mattress for weeks now and they setup a delivery date to bring me a new one and I get a call today saying they don't have it and put me on the list for the 21st. I want my money back. This is horrible.

While the sales person was very helpful and friendly (the only reason it gets two stars). The store managers and Ashley in general are very lacking in customer service. Spent over $16000.00 in this store and have been delivered two set of damaged sofa and love seats. After this requested a refund for the sofa and loveseat and was told that it is not policy. Tried getting the store management involved but was told that they can't do anything for us. Corporate escalations are no better. Going on month two of trying to get any response other than we will bring you another damaged sofa and loveseat is impossible. So buyer beware Ashley does not have any customer service. Would not recommend at all.

Great service, anytime we stop always a purchase. Sales prices are great. Best store for selections. Great displays n more. Good friendly sales folks.

Excellent experience with the sales men Mr. Craig Smith. He was patient and did not rush us to make a decision. He also went over the quality of furniture we were buying giving us comfort in our purchase as well as how they stand behind there quality and delivery with Warranty.

The salesman was very informative and helpful. Showed us a lot of choices. I liked their selection.

Christopher is excellent. I will ALWAYS use him when I shop at Ashley.

Very nice people.

5 star experience!!!!! Our sales team was excellent. Very knowledgeable about the different products, not too pushy, and made the purchase process easy! Highly recommend! They have a great selection and great deals! You can’t go wrong here! I have bought furniture from Ashley in the past as well and it’s held up nicely! Don’t go to other “cheaper” stores, you get what you pay for! And with 0% interest right now for 60 months!!!!

Great fast service! Beautiful Furniture!

My aunt & uncle purchased a mattress and we were told in store that we had 30 days to return and get our money back. It was delivered Fri 11/24/23. My aunt slept on the mattress 20 min and her back was killing her. It’s not comfortable for my uncle due to shoulder surgery either. We took the mattresses off the bed bagged them up and called the store Saturday morning only for them to tell us we have to keep it and we can’t return it. When we let them know Chris Told us we could return it they said, “he gave wrong info” and now they refuse to correct it. I called ”corporate” and spoke with a manager name Angela who then told us we signed the papers and we have to keep it or exchange it on the 31st day and that she can’t say the employee did anything wrong because she wasn't there. I asked her to exemplify customer service and to consider if this was her or one of her family members and at least show compassion or empathy because she was so monotone and she couldn’t. She never offered to help rectify or come up with a solution. When I asked to speak with someone else she told me to call back and get someone else. I also asked for the phone number for the general manager and they are trying to say they don’t have one, when online it shows the general manager. I also let Angela know I spoke with multiple employees who gave different info on the phone and no one had the same information, she didn’t care. I told her to retrain the employees since they represent the company and she gave no response. This customer service is beyond flabbergasting, horrendous and disappointing. If you have “managers” that don’t care or even try to help your customers out you should really reconsider who you have representing your company.

We had a wonderful salesman who helped us find what we were interested in . He was knowledgeable about the product and all the follow up aspects. We're really enjoying our love seats and should for a long time to come. I'd definitely recommend your store to others.

Chris was great! Asked questions, showed us several things. Went in for a sectional and came out with a bed and a sectional!!

They serve you very well, they are friendly and they help you in everything they can. Very good experience.👍👍👍

Great store and great service!

Awesome sales team. This is my preferred store to shop for my home furnishings needs. I plan to revisit the store for future purchases.

The store was super easy to find things

My family just moved here out of town and needed new furniture for our home. As soon as we walked in we were greeted by Chris, a friendly and welcoming salesman. He helped us find the perfect couch and love seat. The overall experience was fantastic and I highly recommend anyone looking for new furniture or bedroom sets to check Ashley first! 5 out of 5. Thanks for the amazing customer service Chris. We'll be back.

Our Sales Associate was absolutely amazing and very knowledgeable. We were shown items in our price range and liking. We left with bedroom furniture, a king-split adjustable bed, and a mattress. Demarcus was our delivery person and he was awesome!!!

Craig was absolutely the best! He took his time and made the process so much easier. I appreciated he didn’t try to just make a sell but genuinely helped us find the right sofa.

Great experience!!!

Very professional and knowledgeable

Great customer service from Chris! As always beautiful furniture and delivery is less then a week. Will return for sure!

Just recently moved to Wichita Falls from Austin As stressful the moving was. I was very lucky and happy to have met the manager and assistant manager they were very helpful and friendly and they made the process easy and quick I got the couch and dinning table I needed at my set budget And the delivery guy was amazing at the did more the I expected best experience ever thanks guys Love my couch and table

Craig is very professional. Ask for him. Decided on loveseat. Got me in & out. Traveled from Lawton. Was hoping for a better deal.

Great team to work with. So happy with my purchase and the quality of the furniture. Purchased 2 large couches

Christopher was very helpful helping me find exactly what i was looking for. Timely & professional!

Mohammad Asif was very patient and very explanatory. Showed my wife and I the pricing and size charts of furniture many time. Would recommend anyone to ask for his help. Thanks!

Was greeted and sold exactly what we wanted. And my wife forgot her jacket. We will pick up when we pickup the table this afternoon.

Great service, great pricing.

Mohammad was very nice and informative. He showed us many options and was very patient with all of our questions.

3rd time visiting,purchasing Wichita Falls,TX Ashley Store. Great experience! Very relaxed,no pressure,attentive. Thanks & cudos to Julian Arreola,Home Furnishing Specialist. Julian Arreola exemplifies the professional,courteous demeanor that will assure my return for future purchashes.

The salesman answered all of my questions or could look them up on his tablet.

Fun shopping experience- looking forward to our new couches..

Good selection and pricing. Good customer service...delivery choices are poor.

Delivery was prompt and professional. Merchandise is lovely and fits perfectly in my dining room.

We met with Foster in the show room, who turned out to be very helpful. Our furniture arrived in a timely manner, was set up, and we are satisfied customers. This is our second large purchase from the Wichita Falls store, and we will be back.

We have been loyal customers for over 20yrs. We recently purchased a reclining love seat, thanks to the help of our awesome salesman. He is such a nice guy took the time to show us options and explained everything we needed to make an informed decision. Thank you for your professionalism and personal attention. The only complaint I do have is that his boss kept calling him away from us when we were in the middle talking to our guy like we didn’t even matter, which was really rude and made us feel bad for the guy that was taking care of our needs and made us feel uncomfortable as if we were a bother to him (the boss ). But, even Worse was when we were signing the paperwork for the sale and trying to pay in full for our purchase, his boss AGAIN interrupted and made us all move to a different counter to finish our transaction because HE wanted to use the counter we were wrapping up our business at. Because I guess who ever he was chatting with was more important than us finishing up our purchase. I felt that was not only demeaning to his sales staff but also very demeaning to us as paying customers! Again, love the store, ( loyal customers for over 20yrs.furnished our whole house with Ashley’s furnishings) Love the furniture, and the great salesman that waiting on us. Just not too fond of the way the (boss) treated our salesman and us as customers. 1st time Iv ever felt dismissed as a customer there. Johnna and Reginald Wilson

The recliner was at very good price and very good quality

MD Alam is the reason we still shop at Ashley Furniture. He always makes our shopping experience easy and fun.

The manager MD Alam and associate Julian Arreola were phenomenal. They worked with me to ensure I got exactly what I wanted (my dream bedroom) and at a great price. Thank you to you both for being kind, attentive, and providing great service. I will come back to this location for all my furniture needs!

Do not purchase ANY Furniture from this store unless you want to be conned! They like to pull the ole bait and switch. Then they want to charge you another $100 to exchange the item even though it was nothing like the item you tried in the store. Find a different furniture store and save the money and headache!!! Deserves 0 stars

Chris was very nice and helpful. Went out of his way to help us.

Manager and salesperson were so friendly and helpful; made my furniture selection so easy!!! Great prices and great quality, as usual

Excellent service all the way around. 👏

My sister is in need of a new recliner,I called the store no option to speak to someone to buy one and get one delivered...some service,we'll be going else where

Very knowledgeable and professional sales person👍👍

Very helpful and patient and never rushed us.

The salesman was very sweet and nice and very kind. Thank you so much Craig. I’ll be doing some more shopping with y’all.

The only reason there’s 1 star is because I cannot give zero stars. We purchased a bookcase at the Wichita Falls store. The item was not available locally, but the salesman said we could order it and he would give free home delivery of the item. We were impressed since we live about 60 miles from the store, so we bought the bookcase. We were told to expect the delivery to be in about 2 weeks. About 2 weeks later, I received a chatbot text and email offering to schedule delivery at a date and time that we could not accommodate, so I declined that shipment date. I was told someone would contact me, which ended up being a very nice lady in India. She told me another date which we could expect to receive the item, and I agreed to the date. She said we would be contacted 48 hours ahead to set the final delivery day and time. Sure enough, 48 hours before the day, I was told delivery would be between 1 and 4 pm on the set day. I accepted and made arrangements to be sure we could be there for the delivery. But the next day (today), 24 hours before the delivery I was contacted by the chat it agin changing the delivery to the morning. I declined that delivery and was told by the chatbot that our delivery was being removed from scheduling. I called several numbers (apparently the phones at the Wichita Falls store do not work!) and finally was connected to another very kind person in India who could do nothing for me except offer to reschedule the delivery for another week. I asked to be put through to her supervisor to see if that person could help me and was told sure, and placed on hold. After I was on hold for 20 minutes, the call was disconnected. I called several other numbers I found by scouring online and eventually reached a kind lady named Paula who wanted to help me, but the most she could do was put me back on a delivery schedule for another week, a third delivery arrangement at this point. I agreed and will see if, more than a month after my purchase I might actually get the product I paid for. I have very low confidence at this point. Ashley uses a contract delivery service who sets their own delivery schedule and you can’t get a phone number for. This is maddening. I’m probably done with Ashley Furniture at this point, and if I don’t get a satisfactory delivery arrangement in another week, I will have to begin the tortuous process of getting a refund. Apparently, according to Paula, that has to be approved by a supervisor and can take days. I just am aghast that this company has such poor esteem for their customers. They don’t seem to care if they keep me or lose me, either. Amazing.

Got a good deal on a bedroom set. Craig was great! I highly recommend Ashley Furniture.

Everyone in the store was helpful, without being pushy. I was explained the store layout, pricing and quality indicators, then allowed to browse without interruption. Ultimately, Chris, the mattress guru, answered all of my questions, and helped me to make decisions about a mattress and foundation that I believe will be perfect for our needs. I can’t wait until we can sleep our first night on it! The whole process was seamless and I’ve been updated and had direct access for any issues the whole time. I was impressed by the quality of the furniture and mattresses available; absolutely equivalent to shopping out of town!

Courtesy and prompt service each visit. Purchase was easy, the employee listened and worked with us on the selection .

Craig was wonderful with the service, prompt and allowed me to ask questions. He is wonderful.

Very professional the salesman was very helpful and very courteous answer all my questions

Super deal on tempur-pedic adjustable bed frame, Chris was the salesman and very professional and excellent communication. He is an asset to Ashley furniture and would recommend him to others. Thanks again Chris!!

Helped me find exactly what I was looking for. Friendly and very aware of merchandise

Mohamed was very helpful patient above all very professional

I found everything I was looking for and more

The sales guys were very nice and very welcoming to the store they explained everything in detail so that we could understand thank you so much for y’all’s kindness and we had great experience thank you again

I’ve been trying to contact somebody since Monday, and they say they’re closed on the customer service line at different times of day. We’ve had several issues getting a hold of this store since purchasing our couch in 2021. We dismissed it then as residual COVID issues, but now I’d have to definitely not recommend spending your valuable money here- spend less to get the same, or pay more for actual service.

Looking for a new TV stand, find exactly what we were looking for, Mohammed gave us a great deal, walked out happy customers. Can't ask for much more

Very pleasant experience with Mohammad! He made the buying process very easy.

Chris and MD were super and we got wonderful service. Thank you, thank you

Foster Fornara was very helpful and knowledgeable. He assisted us in making a decision regarding the best affordable mattress that would meet our needs and advised us of all "perks" that were available. He also assisted with financing. It was a very smooth transaction.

I was treat Very nice. It was helped in the. Salesman took the time to help us out. He was very helpful And nice.. Thank you all for your service.

Very kind and helpful!

Easy to deal with and salesman made great suggestions.

Chris was absolutely awesome to work with on my purchase. He went above and beyond to locate the furniture and even gave me great information about the table and chair set I was interested in. This was my first time buying from Ashley and he made the process so smooth! I will definitely be back!

It was very good

Foster was amazing! Great store, everyone was helpful and super nice.

Dealt with manager and he was very helpful as well as offering me other opportunities to explore

Everyone was very efficient and friendly. Made easy so I didn't have drive a little over an hour to purchase.

Went there a few days ago, got some nice furniture and got helped pretty fast.

Christopher was the most knowledgeable and pleasant salesperson ever. He helped me as best he could and even told me a good deal with the sales manager. I will be a lifelong customer, if they let salespeople like him around.

Christopher was outstanding!!

Christopher is the Best! He is friendly, knowledgeable and very helpful. He gives you space to just look but gives you lots of options. We really enjoyed him. Definitely recommend Ashley and go talk to him.

Me and my wife came to Ashley’s to buy my son a new bed set ! And Fausto assisted us and made the process very easy !! Would highly recommend him 👍🏼

professional yet friendly salesperson, knowledgeable and very helpful

Chris was very helpful and knowledgeable. Making my experience really easy and good.

Great customer service and the furniture is so nice!

Julian was so nice and explained things. Really enjoyed time with him. Very nice young man.

Julian was our sales associate. He took his time and explained everything to us. He made our shopping experience fun. Very happy with our decision to come to Ashley.

Staff was friendly and put us into exactly what we were looking for at a reasonable price. Gave us options for payment and something to think about for the future.

The manager Mohammad was hands down the best sales person to work with and got us the best deal possible. We will definitely be back.

It took no time at all for somebody to come and help me find what I needed. Great and fast service!

Craig was great and super helpful.

Mohammad was great! Not too pushy, but definitely answered all my questions. I already knew what I wanted and was trying to get my boyfriend on board. We even brought the tape measure to compare and explain for our decision and Mohammad helped us find item prices and looked at the deals online for better discounts.

Store personnel were very courteous and knowledgeable. Great overall experience!

They where very helpful and the person that helped us was very patient with us and definitely made sure he got us a very good deal that we went home happy and definitely will be coming back in the future

We purchased a dining set that my wife and I love. Price was discounted!! Loved that! Chris was awesome. No pressure and allowed us to shop and browse. When we did need help Chris answered all our questions. Had to tighten a few bolts when I arrived home but it looks amazing. Thanks Ashleys. We will be back again!

Very well stocked store, with helpful sales personnel. If your looking for any furniture you need to stop on and look here. Ask for Craig to help you.

Courteous staff and a great selection at decent prices

Everything was great staff was very helpful attended us with very good and professional help in all our needs

Foster was a great salesman he got me a great price on my couch and chair.

Salesmen were great. Answered all questions even if they had to research for the answers. Very knowledgeable and courtesy. We are return customers after our first purchase 18 years ago...shows great quality in the livingroom set we purchased back then.

Very professional and we always find what we're looking for.

Very professional atmosphere and wonderful, knowledge staff. Great prices, selection and quality.

We chose to shop this store while in town, and was successful at finding items that worked for us. Did not get the exact item, because the sofa we ended up with, was not sleeper available, but nonetheless wasn’t 100% necessary. Craig Smith, the representative, was friendly and helpful. He did run us through the mattress demo they have going, and even though we purchased a new mattress less than a year ago, we really liked it also, so bought the king Tempur-Pedic with smart adjustable base. Overall was a good experience, with lots of questions asked and answered. The key, is answered. I will not buy from someone who can’t answer basic questions, so thank you staff for the welcoming us into the store, and allowing us to buy on our terms. I likely would refer others to visit this location. I look forward to receiving my items, and enjoying them for the years to come. Mark D. Pollard

Christopher Robertson was excellent!

Great service here, go see Chris!

Mohammad is always very courteous and always goes above and beyond. Our experiences with him and Ashley furniture has always been great. Thank you

Everything is overpriced, nothing is ever in stock, everything takes months to order, and you can't walk in the store without being harassed by 5 salesman trying to get a commission. They don't care what you're looking for, they just want you to spend some money while you're there. I get annoyed by the salesmen to the point that I never consider buying anything.

Great salesman!

Foster was awesome. He listened to what we wanted, was knowledgeable, and easy to talk to. Highly recommend!!

Mohammed was absolutely amazing. Impeccable customer service!

Salesmen are fine and delivery is fine but am very disappointed in the Recliner Couch and the Recliner that we bought. We sat in them at the store but when you get them home and sit in them for a little while they are SUPER HARD AND UNCOMFORTABLE wish we had never bought there. Wish we could trade for a different set almost $4.000 .00 worth of furniture and it hurts us to sit on them. guess when you get 76 and 78 it doesn't matter. Will never get our business again

Salesman was wonderful very helpful and polite. Only thing wrong was the couch we bought is very hard and uncomfortable be sure you check your sofa out, they seem ok just sitting on them in the store but this one hurts my back

Awesome experience purchasing a new sofa. Christopher was highly knowledgeable about Ashey's furniture. He helped me dual in the perfect sofa for my house. Purchased a new matress today 1/15/2024. Foster Fornara was extremely knowledgeable about mattresses and exactly which one would be right for me. Thanks Foster!

Service was great. Friendly, answered questions and assisted in getting the item I was looking for. I am new to Wichita Falls and will need more later and will definitely return to Ashley’s.

Salesman Julian was very helpful and respectful without being pushy. I had a specific chair in mind. He was able to get me what I wanted within my budget.

Service quick, efficient, understanding, and respectful.

Called during business hours and recording stated store closed at 8:15 pm when they close at 9:00 pm

Very helpful. The store is beautiful very nicely displayed. My only problem was my son making up his mind, he is blind so we were trying to explain verbally. The 2 sales men, went to a lot of trouble! Thanks hi Dad will enjoy the chair!

They take your payment and don’t deliver when promised👎🏼

Craig was very good at explaining the details about the recliners we were looking for. He was very patient.

Chris Robertson was extremely helpful and knowledgeable! We’re not even from this area, but we will come back to this Ashley’s every time we need new furniture! Thank you!

Bought couch and 2 recliners. Most furniture is for larger homes.

I had no issues with my buying experience, however, after the purchase I realized their Black Friday deal was 25% off the first time and 20% on the subsequent purchases. They gave me 25% on the cheaper bed but nothing off the $500 dollar bed. The guy was telling me he was giving me the best deal he could and I guess it was my mistake for trusting him and not doing my research.

Foster was extremely helpful and patient with us as we browse thru the showroom. He was very knowledgeable on the inventory and ensure our satisfaction with our choices.

Very good customer service

Very friendly an knowledgeable about their products. I will be going back for future purchases.

Excellent experience at Ashley. Our representative, Chris, was amazing! He is knowledgeable, professional, courteous and engaging. He worked with us to ensure our satisfaction.

Great service. Knowledgeable sales staff.

Not approved after showing payment for a set of couches which goes into a very long story but still dissapounted.

I absolutely hate being bombarded immediately walking into the store. They don't even give you time to look around before trying to sell. I would have liked to look around the store to see what all was there, but if its not one person walking up to you then its another. And I'm extremely disappointed in our purchase. Does the store not honor online pricing?! We ended up spending almost $600 more going into the store than if we had just ordered online. Sales and pricing should be the same across the board. And whats even more disappointing is that since we picked it up the same day, all sales are final. Save some money and just order it online.

Hello, everyone was so helpful and my salesman Julian was wonderful!! He was so kind and patient with me and the credit process was quick and easy,thanks guys😊

I like hassle-free looking around/buying. I feel really bad for the employees but I immediately felt pressured. Maybe Ashley needs to adopt Homezone's policy. I see why there were not many customers in the store. In fact, I was the only one for a moment. If I want something, ill come let you know....geez. Tons of furniture in the store though. Beautiful furniture. Just wish I could have looked at it....ALONE.

Craig was great! Super friendly and made our experience easy and comfortable.

Excellent service!!!

We had a great experience with salesman name Christopher Robertson. He knows so much about all mattress and with all his help and knowledge we purchase ours today. Can't wait to get it. Thanks Chris for your help.

Salesman was very helpful and knowledgeable. Also did very well with explaining my financing options.