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Ashley Store | Wichita Falls, TX 76309
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Wichita Falls, TX represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Great style doesn't have to be expensive! The Ashley Store cuts out the middleman by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the largest furniture company in the world, to the people of Wichita Falls at a price that other companies cannot compete with. The Ashley Store has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us off of Hwy 82, across the street from Johnny Carino’s. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
In-store offers
What our customers say
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We got in and were shown items that we didn’t want. We found something on the Ashley website that was the same Trinell entertainment center that we were being told was $1600, but the larger 72” version that we wanted and weren’t offered, and for only $680 on the website. The associate immediately became visibly upset and told us that it was going to be a lot of hassle but he was going to do us a favor and try and get everything ordered. He also told us that they don’t normally honor online prices because they’re not actually affiliated with Ashley and they they just resell (the Ashley website says that’s a lie). Trusting the associate, we ordered everything in store, and were charged a $100 shipping and delivery fee on top of the price. After getting home and realizing that the website has free shipping, the store is in fact associated with the website after the merger a few years ago, and the associate has an awful attitude and lied to us the entire time, we decided to cancel our order and buy online instead. It would turn out that this was also not the best decision over buying a tv stand at Target instead. Everything in store is marked up to egregious amounts and the only hope is that you’ll just trust them that the price is actually that high (it isn’t). Even for online prices, it’s all just MDF with a thin vinyl veneer and put together very poorly, as we found out. All of the items we ordered online arrived broken. Three of the four, I was able to modify or order replacement parts, and those were the three that came on time. The fourth was lost by FedEx, which customer service basically told us that they’re not going to do anything about and can’t replace before it’s definitely lost because they can’t contact FedEx, and when it arrived finally, was absolutely destroyed (so we had to contact them again and get them to send the replacement that I had told them I was going to need anyway, ordered). I can’t stress enough, do not shop here or on the website. It simply isn’t worth it, either in terms of quality or the potential headache, that we have definitely had to endure.
Chris was such a pleasure, he put up with my mind changing and knew what i was looking for… so thank you for all the help i cant wait for my kids beds to come in
My salesman was very helpful and friendly and helpful he showed me several styles and helped me to decide on what i wanted
Very clean, very beautiful, very organized, and the customer service was wonderful as always
Great staff , love our furniture it came to our front door and was already assembled!! Go see Jen Banks, she’s great!!
Knowledgeable salesperson, not high pressure or deadlines set. We had visited several furniture stores and Ashley had what we wanted in stocks. We had a choice in coverings and choice in what pieces we wanted. We have had Ashley pieces before so knew it would be good quality. One point that helped us decide for sure is the extended warranty that can be cashed in for entire amount if not used. Everyone should check them out before buying any furniture.
Chris was very knowledgeable and helpful
Don't ever buy anything from here. It's like buying from a used car lot the way you have to haggle for the prices. They will not get the furniture delivered in the day they do. Then when it does get feliver d everything will be wrong and broke. Good luck of you still go here and buy something.
Very friendly staff, very helpful , awesome customer service Will definitely be back
Craig was super helpful and friendly!
Outstanding Service and very professional employees. Totally a very stress free process and would definitely recommend Ashley of Wichita Falls. Kudos to Mohammed who has always great customer service, but also MD and Craig went above and beyond in his absence.
Great customer service no pressure to buy - worked hard to get us a good deal - happy with our first time buying at this location
Loved working with Christopher Robertson to furnish my home. Excellent customer service!
Pleasant experience!!
Craig Smith was extremely helpful in serving me and my wife. He was very knowledgeable and patient. Craig worked hard to give us the best possible service and price. Ashley's has some really good deals. I recommend giving them a look.
If you go to Ashley’s, make sure you ask for Christopher. He is very attentive, asks the right questions, and makes sure to get you into the furniture you’re looking for. He is detail oriented and transparent. Moving forward we will be working with him for any furniture needs.
Foster is very knowledgeable and polite. Store was clean.
Forest was very knowledgeable and we didn’t feel pressured by him. He was very polite and gave us time to walk around and talk
Chris was very helpful finding furniture in the color that I was wanting. He also gave me a good deal . Enjoyed shopping at Ashley store in Wichita Falls, TX.
On 3/13/2024 I ordered a mirror online from Ashley. The mirror was delivered broken. I immediately reported after opening it. Two months later after repeatedly calling their customer care number, emailing, and texting pictures. I still can't get them to make this right. They refuse to refund me. Refuse to let me talk to management and refuse to give me any management contact info. I just now received a response from Ashley social media department that they looked into it and to much time has passed. It wasn't to much time when I first reported it. This company will steal your money. I wouldn't do business with them they are not honest and honorable.
The young man was very helpful and explained things to us a good expo
Have to give a 4 because nothing is perfect. Very pleasant and helpful, I was in and out!!!
Thanks for the good job that Chris did good salesman enjoyed him very much
Mohammed & Chris both went out of their way to ensure that we not only found the perfect mattress, but that we got the best deal possible on our new bedroom set. Thanks Wichita Falls,TX Ashley's team for taking the time to make this process so fun & affordable! In today's fast-paced, impersonal world, these gentlemen know what old fashioned customer service is all about! Will definitely look there first for any future furniture purchases.
The young man that helped me was very articulate and answered all of my questions. He did not hurry me or pressure me in any way to make a decision. I was very pleased with my shopping experience.
Great customer service and knowledgeable of their products. Great value too.
Chris did a excellent job finding what I really need and what I really wanted did a great job
Staff was knowledgeable, efficient, helpful, patient, friendly. We found just what we were looking for. Good pricing.
Excellent salesmanship!
Quick in and out, painless furniture buying experience.
Craig was very helpful and wasn’t pushy. People like him are the reason we keep coming back to Ashley Furniture.
Excellent customer service! I highly recommend our salesman Craig. Very attentive and knowledgeable. Thx!
The second sales person I talked to was excellent! Everything done, paid for, and delivery set up in probably 30 minutes. And this included Q&A about the purchased pieces, checking measurements and dimensions, leaving specific instructions for the delivery crew, etc. Craig was wonderful and made this purchase a very positive experience.
Craig Smith responded asap and researched some sofa s and chairs we are looking at. His professional advice and suggestions were awesome. I appreciate non pushy n the know it all attitude. Thank you Mr Smith!
I like Ashley's Furniture very good quality
Thank You...Mr. Mohammad Asif...I appreciate everything you did to help me get exactly what I wanted...I was most definitely blessed today! And I pray blessings upon you! I could feel the peace walking in, that's where I was supposed to buy my fabulous sectional...also I felt it on you...it was like you already knew what I wanted...you are a honest man! I will always be grateful for the time you spent helping me...I love my sectional and bedding! Like I said I want a small dinning table and I will be checking out ya'll's site, if I do find one I will be calling you... Again Thank You and God Bless Patsy Ellis
Foster was very helpful. He wasn’t pushy and let us make our decisions! Will buy again from Ashley’s
The Ashley Furniture Store of Wichita Falls Texas was an excellent experience. The staff who helped me were very kind, attentive, and willing to work with me in my price range. Kudos to MD. I was so thankful that the item that was on sale also came in another color and for the same sales price. The store is very clean and well organized and I will continue to buy furniture from them in the future. Thank you so much Ashley Furniture, best in the Valley.
As a customer who recently purchased a reclining and loveseat from Homestore, I highly recommend this store. The sales associate Foster, was incredibly knowledgeable about all products available. He helped me through the selection process with patience and professionalism. The manager, MD, went above and beyond ensure that my shopping was top-notch and addressed any concerns I had and made sure I was completely satisfied with my purchase before leaving store. Overall, I had a wonderful experience at Ashley Homestore thanks to Foster and MD. I will definitely be returning for any future furniture needs and will recommend this store to all of my friends and family. Thank you for providing exceptional customer service!
It's unfortunate that Ashley's credit company cannot transfer credit over state lines. I learned that Ashley franchise is state by state so I couldn't use my current credit with Synchrony to purchase any furniture without having to ding my credit for a new account. Thumbs down for Ashley
Had a great experience with Mohammed. He was quick and knowledgeable. We were in and out in less than 30 mins, we also loved the fact that he didn’t attempt to pressure us into buying extra warranties or anything else. We will 100% be back.
We came in spur of the moment.. Foster greeted us almost immediately and another gentleman shortly thereafter.. We sat down and tried out almost every couch combination and went back to the very first set my husband liked.. choosing the side chair and additional ottoman took the longest.. Great experience..Foster was top notch..easy to talk to and reminded us of a good friend of ours.. can't wait to receive our new living room furniture.. we will be back..
Sales person was knowledgeable and not pushy - delivery men were great.
Excellent !!! Chris was so helpful and went above and beyond!!! Everyone in the store was so helpful and kind!
Outstanding Customer Service, Excellent Sale Prices, and my salesman Chris went above and beyond to get my furniture to me in an expeditious manner. Love my new furniture! A BIG thank you to Chris, his manager, and the whole team.
The team at the Ashley store in Wichita Falls is always outstanding and they're to ensure your needs are met.
Foster was patient and very attentive to our needs. As soon as I knew what I wanted he did not make any other type of suggestions in changing my mind. Excellent service overall
Had a great experience buying a recliner. Knowledgeable salesperson! Ended up with two recliners and a sectional! Hooray!
Very helpful and kind sales team.
The Experience I had at Ashley's, was nothing short of V.I.P. I appreciate how helpful the associate was.
I ALWAYS find my style of furniture at Ashley’s. We’ve been shopping there for 30 years and never felt disappointed even once. The sales staff ( Chris) was very welcoming, helpful without any pressure. Got a great advice on a mattress and bought it of course ( it was a steal). Highly recommend this store👍
Great service and product
It was refreshing to deal with Ashley furniture. Julian was a great help and me and my wife both appreciated very much.
We had a great experience at Ashely's today. We went rushed and when we were ready to ask some questions Chris Robertson helped us out with our love seat. He was very knowledgeable and helpful thanks for all your help!
Shopping for a new mattress. Staff was very helpful and knowledgeable about different types of mattresses and pillows. We were very happy with our purchase and will definitely be back.
I recently went into this store while in Wichita Falls to find an ottoman that would go with new living room furniture I purchased at a different store. A sales man, Christopher Robertson, was very helpful in finding something that would fit my needs, and was very friendly through the whole initial process. He also gave me his cellphone in order to contact him. He advised that he would be back in contact with me the first part of the week, but if I did not hear from him to call the store or him personally to get the status. After not hearing from Chris I attempted to call him and the store with out much luck. The number for the store and to check existing orders initially did not go anywhere and would disconnect. I was finally able to get someone on the phone from Ashley and advised the order would not be in until May 18, 3 months after the original order date. I was finally able to get ahold of Chris and when I discussed what was going on instead of offering any alternative ideas he just advised "thats ok we can just cancel your order". I was then able to finally talk to a manager to see what we could do it was decided that we would just cancel my order. But when I asked about how a refund would work since part of the order was on a gift card the manager said "I don't know" and that it could take up to 4-5 weeks to get a refund. The manager then finally advised that I just call customer service to get my issues taken care of because he did not know how the process would work and wasn't sure about getting a refund processed. Customer service was very helpful in cancelling my order. I won't be shopping with Ashley Furniture for a while.
I went to get a specific set of Furniture. Mohamed was able to put it all together and at an excellent price as well. He took his time to ensure that I received exactly what I was looking for.
Very professional,and knowledgeable
Very great sales person Chris knew his job well
Friendly staff
Mohammed was able to find us the mattress we were wanting even though it had been discontinued. Thanks for searching inventory and finding it for us.
They were so nice! They have a huge selection and will work with you to find the furniture of your dreams in your price range.
Chris was very helpful and explained everything in detail
I will say I was apprehensive when I went in today, mostly because I knew I would see something I would like. Craig put me at ease and was not pushy at all. I found it the minute I sat on it, but Craig took me to one more sofa to look at. It was in fabrics I liked but when I went back to the previous sofa, I was sold. Thanks Craig! I will definitely want to come back again.
Great experience. Salesman was very helpful!
Employees were very knowledgeable and courteous. They let you browse and didn't try to pressure you. Very good shopping experience.
Extremely helpful and informative staff. Very good selection.
We came to Ashley because we bought furniture at another store and, 3 months after the purchase, we were still waiting for the furniture to be delivered. Mohammad was very knowledgeable and friendly and we ended up finding exactly what we needed at a good price.
(Translated by Google) Very satisfied (Original) Muy satisfecho
Mohammad was awesome! He explained everything in detail. Very easy to deal with. Ive always loved Ashley furniture cant wait to get in my recliner. Thanks so much!
Wonderful service and good people 👏
Mohammed helped me get a new couch and bookshelf at a great price!
Our experience here was great! We didn’t get bombarded as soon as we walked through the door! Chris was very helpful and personable.
I bought a bed 3888.00 hundred dollar mattress and got the guarantee. I called it in a day before the 31 day and they said I had to call back. I have been trying to sleep on this horrible mattress for weeks now and they setup a delivery date to bring me a new one and I get a call today saying they don't have it and put me on the list for the 21st. I want my money back. This is horrible.
While the sales person was very helpful and friendly (the only reason it gets two stars). The store managers and Ashley in general are very lacking in customer service. Spent over $16000.00 in this store and have been delivered two set of damaged sofa and love seats. After this requested a refund for the sofa and loveseat and was told that it is not policy. Tried getting the store management involved but was told that they can't do anything for us. Corporate escalations are no better. Going on month two of trying to get any response other than we will bring you another damaged sofa and loveseat is impossible. So buyer beware Ashley does not have any customer service. Would not recommend at all.
Great service, anytime we stop always a purchase. Sales prices are great. Best store for selections. Great displays n more. Good friendly sales folks.
Excellent experience with the sales men Mr. Craig Smith. He was patient and did not rush us to make a decision. He also went over the quality of furniture we were buying giving us comfort in our purchase as well as how they stand behind there quality and delivery with Warranty.
The salesman was very informative and helpful. Showed us a lot of choices. I liked their selection.
Christopher is excellent. I will ALWAYS use him when I shop at Ashley.
Very nice people.
5 star experience!!!!! Our sales team was excellent. Very knowledgeable about the different products, not too pushy, and made the purchase process easy! Highly recommend! They have a great selection and great deals! You can’t go wrong here! I have bought furniture from Ashley in the past as well and it’s held up nicely! Don’t go to other “cheaper” stores, you get what you pay for! And with 0% interest right now for 60 months!!!!
Great fast service! Beautiful Furniture!
My aunt & uncle purchased a mattress and we were told in store that we had 30 days to return and get our money back. It was delivered Fri 11/24/23. My aunt slept on the mattress 20 min and her back was killing her. It’s not comfortable for my uncle due to shoulder surgery either. We took the mattresses off the bed bagged them up and called the store Saturday morning only for them to tell us we have to keep it and we can’t return it. When we let them know Chris Told us we could return it they said, “he gave wrong info” and now they refuse to correct it. I called ”corporate” and spoke with a manager name Angela who then told us we signed the papers and we have to keep it or exchange it on the 31st day and that she can’t say the employee did anything wrong because she wasn't there. I asked her to exemplify customer service and to consider if this was her or one of her family members and at least show compassion or empathy because she was so monotone and she couldn’t. She never offered to help rectify or come up with a solution. When I asked to speak with someone else she told me to call back and get someone else. I also asked for the phone number for the general manager and they are trying to say they don’t have one, when online it shows the general manager. I also let Angela know I spoke with multiple employees who gave different info on the phone and no one had the same information, she didn’t care. I told her to retrain the employees since they represent the company and she gave no response. This customer service is beyond flabbergasting, horrendous and disappointing. If you have “managers” that don’t care or even try to help your customers out you should really reconsider who you have representing your company.
We had a wonderful salesman who helped us find what we were interested in . He was knowledgeable about the product and all the follow up aspects. We're really enjoying our love seats and should for a long time to come. I'd definitely recommend your store to others.
Chris was great! Asked questions, showed us several things. Went in for a sectional and came out with a bed and a sectional!!
They serve you very well, they are friendly and they help you in everything they can. Very good experience.👍👍👍
Great store and great service!
Awesome sales team. This is my preferred store to shop for my home furnishings needs. I plan to revisit the store for future purchases.
The store was super easy to find things
My family just moved here out of town and needed new furniture for our home. As soon as we walked in we were greeted by Chris, a friendly and welcoming salesman. He helped us find the perfect couch and love seat. The overall experience was fantastic and I highly recommend anyone looking for new furniture or bedroom sets to check Ashley first! 5 out of 5. Thanks for the amazing customer service Chris. We'll be back.
Our Sales Associate was absolutely amazing and very knowledgeable. We were showed items in our price range and liking. We left with a couch and love seat.
Craig was absolutely the best! He took his time and made the process so much easier. I appreciated he didn’t try to just make a sell but genuinely helped us find the right sofa.
Great experience!!!
Very professional and knowledgeable
Great customer service from Chris! As always beautiful furniture and delivery is less then a week. Will return for sure!
Just recently moved to Wichita Falls from Austin As stressful the moving was. I was very lucky and happy to have met the manager and assistant manager they were very helpful and friendly and they made the process easy and quick I got the couch and dinning table I needed at my set budget And the delivery guy was amazing at the did more the I expected best experience ever thanks guys Love my couch and table
Craig is very professional. Ask for him. Decided on loveseat. Got me in & out. Traveled from Lawton. Was hoping for a better deal.
Great team to work with. So happy with my purchase and the quality of the furniture. Purchased 2 large couches
Christopher was very helpful helping me find exactly what i was looking for. Timely & professional!
Mohammad Asif was very patient and very explanatory. Showed my wife and I the pricing and size charts of furniture many time. Would recommend anyone to ask for his help. Thanks!
Was greeted and sold exactly what we wanted. And my wife forgot her jacket. We will pick up when we pickup the table this afternoon.
Great service, great pricing.
Mohammad was very nice and informative. He showed us many options and was very patient with all of our questions.
3rd time visiting,purchasing Wichita Falls,TX Ashley Store. Great experience! Very relaxed,no pressure,attentive. Thanks & cudos to Julian Arreola,Home Furnishing Specialist. Julian Arreola exemplifies the professional,courteous demeanor that will assure my return for future purchashes.
The salesman answered all of my questions or could look them up on his tablet.
Fun shopping experience- looking forward to our new couches..
Good selection and pricing. Good customer service...delivery choices are poor.
Delivery was prompt and professional. Merchandise is lovely and fits perfectly in my dining room.
We met with Foster in the show room, who turned out to be very helpful. Our furniture arrived in a timely manner, was set up, and we are satisfied customers. This is our second large purchase from the Wichita Falls store, and we will be back.
We have been loyal customers for over 20yrs. We recently purchased a reclining love seat, thanks to the help of our awesome salesman. He is such a nice guy took the time to show us options and explained everything we needed to make an informed decision. Thank you for your professionalism and personal attention. The only complaint I do have is that his boss kept calling him away from us when we were in the middle talking to our guy like we didn’t even matter, which was really rude and made us feel bad for the guy that was taking care of our needs and made us feel uncomfortable as if we were a bother to him (the boss ). But, even Worse was when we were signing the paperwork for the sale and trying to pay in full for our purchase, his boss AGAIN interrupted and made us all move to a different counter to finish our transaction because HE wanted to use the counter we were wrapping up our business at. Because I guess who ever he was chatting with was more important than us finishing up our purchase. I felt that was not only demeaning to his sales staff but also very demeaning to us as paying customers! Again, love the store, ( loyal customers for over 20yrs.furnished our whole house with Ashley’s furnishings) Love the furniture, and the great salesman that waiting on us. Just not too fond of the way the (boss) treated our salesman and us as customers. 1st time Iv ever felt dismissed as a customer there. Johnna and Reginald Wilson
The recliner was at very good price and very good quality
MD Alam is the reason we still shop at Ashley Furniture. He always makes our shopping experience easy and fun.
The manager MD Alam and associate Julian Arreola were phenomenal. They worked with me to ensure I got exactly what I wanted (my dream bedroom) and at a great price. Thank you to you both for being kind, attentive, and providing great service. I will come back to this location for all my furniture needs!
Do not purchase ANY Furniture from this store unless you want to be conned! They like to pull the ole bait and switch. Then they want to charge you another $100 to exchange the item even though it was nothing like the item you tried in the store. Find a different furniture store and save the money and headache!!! Deserves 0 stars
Chris was very nice and helpful. Went out of his way to help us.
Manager and salesperson were so friendly and helpful; made my furniture selection so easy!!! Great prices and great quality, as usual
Excellent service all the way around. 👏
My sister is in need of a new recliner,I called the store no option to speak to someone to buy one and get one delivered...some service,we'll be going else where
Very knowledgeable and professional sales person👍👍
Very helpful and patient and never rushed us.
The salesman was very sweet and nice and very kind. Thank you so much Craig. I’ll be doing some more shopping with y’all.
The only reason there’s 1 star is because I cannot give zero stars. We purchased a bookcase at the Wichita Falls store. The item was not available locally, but the salesman said we could order it and he would give free home delivery of the item. We were impressed since we live about 60 miles from the store, so we bought the bookcase. We were told to expect the delivery to be in about 2 weeks. About 2 weeks later, I received a chatbot text and email offering to schedule delivery at a date and time that we could not accommodate, so I declined that shipment date. I was told someone would contact me, which ended up being a very nice lady in India. She told me another date which we could expect to receive the item, and I agreed to the date. She said we would be contacted 48 hours ahead to set the final delivery day and time. Sure enough, 48 hours before the day, I was told delivery would be between 1 and 4 pm on the set day. I accepted and made arrangements to be sure we could be there for the delivery. But the next day (today), 24 hours before the delivery I was contacted by the chat it agin changing the delivery to the morning. I declined that delivery and was told by the chatbot that our delivery was being removed from scheduling. I called several numbers (apparently the phones at the Wichita Falls store do not work!) and finally was connected to another very kind person in India who could do nothing for me except offer to reschedule the delivery for another week. I asked to be put through to her supervisor to see if that person could help me and was told sure, and placed on hold. After I was on hold for 20 minutes, the call was disconnected. I called several other numbers I found by scouring online and eventually reached a kind lady named Paula who wanted to help me, but the most she could do was put me back on a delivery schedule for another week, a third delivery arrangement at this point. I agreed and will see if, more than a month after my purchase I might actually get the product I paid for. I have very low confidence at this point. Ashley uses a contract delivery service who sets their own delivery schedule and you can’t get a phone number for. This is maddening. I’m probably done with Ashley Furniture at this point, and if I don’t get a satisfactory delivery arrangement in another week, I will have to begin the tortuous process of getting a refund. Apparently, according to Paula, that has to be approved by a supervisor and can take days. I just am aghast that this company has such poor esteem for their customers. They don’t seem to care if they keep me or lose me, either. Amazing.
Got a good deal on a bedroom set. Craig was great! I highly recommend Ashley Furniture.
Everyone in the store was helpful, without being pushy. I was explained the store layout, pricing and quality indicators, then allowed to browse without interruption. Ultimately, Chris, the mattress guru, answered all of my questions, and helped me to make decisions about a mattress and foundation that I believe will be perfect for our needs. I can’t wait until we can sleep our first night on it! The whole process was seamless and I’ve been updated and had direct access for any issues the whole time. I was impressed by the quality of the furniture and mattresses available; absolutely equivalent to shopping out of town!
Courtesy and prompt service each visit. Purchase was easy, the employee listened and worked with us on the selection .
Craig was wonderful with the service, prompt and allowed me to ask questions. He is wonderful.
Very professional the salesman was very helpful and very courteous answer all my questions
Super deal on tempur-pedic adjustable bed frame, Chris was the salesman and very professional and excellent communication. He is an asset to Ashley furniture and would recommend him to others. Thanks again Chris!!
Helped me find exactly what I was looking for. Friendly and very aware of merchandise
Mohamed was very helpful patient above all very professional
I found everything I was looking for and more
The sales guys were very nice and very welcoming to the store they explained everything in detail so that we could understand thank you so much for y’all’s kindness and we had great experience thank you again
I was happy with the store service, but after almost a week no one has contacted me to let me know when my recliner will be delivered.
I’ve been trying to contact somebody since Monday, and they say they’re closed on the customer service line at different times of day. We’ve had several issues getting a hold of this store since purchasing our couch in 2021. We dismissed it then as residual COVID issues, but now I’d have to definitely not recommend spending your valuable money here- spend less to get the same, or pay more for actual service.
Looking for a new TV stand, find exactly what we were looking for, Mohammed gave us a great deal, walked out happy customers. Can't ask for much more
Very pleasant experience with Mohammad! He made the buying process very easy.
Chris and MD were super and we got wonderful service. Thank you, thank you
Foster Fornara was very helpful and knowledgeable. He assisted us in making a decision regarding the best affordable mattress that would meet our needs and advised us of all "perks" that were available. He also assisted with financing. It was a very smooth transaction.
I was treat Very nice. It was helped in the. Salesman took the time to help us out. He was very helpful And nice.. Thank you all for your service.
Very kind and helpful!
Easy to deal with and salesman made great suggestions.
Chris was absolutely awesome to work with on my purchase. He went above and beyond to locate the furniture and even gave me great information about the table and chair set I was interested in. This was my first time buying from Ashley and he made the process so smooth! I will definitely be back!
It was very good
Foster was amazing! Great store, everyone was helpful and super nice.
Dealt with manager and he was very helpful as well as offering me other opportunities to explore
Everyone was very efficient and friendly. Made easy so I didn't have drive a little over an hour to purchase.
Went there a few days ago, got some nice furniture and got helped pretty fast.
Christopher was the most knowledgeable and pleasant salesperson ever. He helped me as best he could and even told me a good deal with the sales manager. I will be a lifelong customer, if they let salespeople like him around.
Christopher was outstanding!!
Christopher is the Best! He is friendly, knowledgeable and very helpful. He gives you space to just look but gives you lots of options. We really enjoyed him. Definitely recommend Ashley and go talk to him.
Me and my wife came to Ashley’s to buy my son a new bed set ! And Fausto assisted us and made the process very easy !! Would highly recommend him 👍🏼
professional yet friendly salesperson, knowledgeable and very helpful
Chris was very helpful and knowledgeable. Making my experience really easy and good.
Great customer service and the furniture is so nice!
Julian was so nice and explained things. Really enjoyed time with him. Very nice young man.
Foster was our sales associate. He took his time and explained everything to us. He made our shopping experience fun. Very happy with our decision to come to Ashley.
Staff was friendly and put us into exactly what we were looking for at a reasonable price. Gave us options for payment and something to think about for the future.
The manager Mohammad was hands down the best sales person to work with and got us the best deal possible. We will definitely be back.
It took no time at all for somebody to come and help me find what I needed. Great and fast service!
Craig was great and super helpful.
Mohammad was great! Not too pushy, but definitely answered all my questions. I already knew what I wanted and was trying to get my boyfriend on board. We even brought the tape measure to compare and explain for our decision and Mohammad helped us find item prices and looked at the deals online for better discounts.
Store personnel were very courteous and knowledgeable. Great overall experience!
They where very helpful and the person that helped us was very patient with us and definitely made sure he got us a very good deal that we went home happy and definitely will be coming back in the future
We purchased a dining set that my wife and I love. Price was discounted!! Loved that! Chris was awesome. No pressure and allowed us to shop and browse. When we did need help Chris answered all our questions. Had to tighten a few bolts when I arrived home but it looks amazing. Thanks Ashleys. We will be back again!
Very well stocked store, with helpful sales personnel. If your looking for any furniture you need to stop on and look here. Ask for Craig to help you.
Courteous staff and a great selection at decent prices
Everything was great staff was very helpful attended us with very good and professional help in all our needs
Foster was a great salesman he got me a great price on my couch and chair.
Salesmen were great. Answered all questions even if they had to research for the answers. Very knowledgeable and courtesy. We are return customers after our first purchase 18 years ago...shows great quality in the livingroom set we purchased back then.
Very professional and we always find what we're looking for.
Very professional atmosphere and wonderful, knowledge staff. Great prices, selection and quality.
We chose to shop this store while in town, and was successful at finding items that worked for us. Did not get the exact item, because the sofa we ended up with, was not sleeper available, but nonetheless wasn’t 100% necessary. Craig Smith, the representative, was friendly and helpful. He did run us through the mattress demo they have going, and even though we purchased a new mattress less than a year ago, we really liked it also, so bought the king Tempur-Pedic with smart adjustable base. Overall was a good experience, with lots of questions asked and answered. The key, is answered. I will not buy from someone who can’t answer basic questions, so thank you staff for the welcoming us into the store, and allowing us to buy on our terms. I likely would refer others to visit this location. I look forward to receiving my items, and enjoying them for the years to come. Mark D. Pollard
Christopher Robertson was excellent!
Great service here, go see Chris!
Mohammad is always very courteous and always goes above and beyond. Our experiences with him and Ashley furniture has always been great. Thank you
Everything is overpriced, nothing is ever in stock, everything takes months to order, and you can't walk in the store without being harassed by 5 salesman trying to get a commission. They don't care what you're looking for, they just want you to spend some money while you're there. I get annoyed by the salesmen to the point that I never consider buying anything.
Great salesman!
Foster was awesome. He listened to what we wanted, was knowledgeable, and easy to talk to. Highly recommend!!
Mohammed was absolutely amazing. Impeccable customer service!
Salesmen are fine and delivery is fine but am very disappointed in the Recliner Couch and the Recliner that we bought. We sat in them at the store but when you get them home and sit in them for a little while they are SUPER HARD AND UNCOMFORTABLE wish we had never bought there. Wish we could trade for a different set almost $4.000 .00 worth of furniture and it hurts us to sit on them. guess when you get 76 and 78 it doesn't matter. Will never get our business again
Salesman was wonderful very helpful and polite. Only thing wrong was the couch we bought is very hard and uncomfortable be sure you check your sofa out, they seem ok just sitting on them in the store but this one hurts my back
Awesome experience purchasing a new sofa. Christopher was highly knowledgeable about Ashey's furniture. He helped me dual in the perfect sofa for my house. Purchased a new matress today 1/15/2024. Foster Fornara was extremely knowledgeable about mattresses and exactly which one would be right for me. Thanks Foster!
Service was great. Friendly, answered questions and assisted in getting the item I was looking for. I am new to Wichita Falls and will need more later and will definitely return to Ashley’s.
Salesman Julian was very helpful and respectful without being pushy. I had a specific chair in mind. He was able to get me what I wanted within my budget.
Service quick, efficient, understanding, and respectful.
Called during business hours and recording stated store closed at 8:15 pm when they close at 9:00 pm
Very helpful. The store is beautiful very nicely displayed. My only problem was my son making up his mind, he is blind so we were trying to explain verbally. The 2 sales men, went to a lot of trouble! Thanks hi Dad will enjoy the chair!
They take your payment and don’t deliver when promised👎🏼
Craig was very good at explaining the details about the recliners we were looking for. He was very patient.
Chris Robertson was extremely helpful and knowledgeable! We’re not even from this area, but we will come back to this Ashley’s every time we need new furniture! Thank you!
Bought couch and 2 recliners. Most furniture is for larger homes.
I had no issues with my buying experience, however, after the purchase I realized their Black Friday deal was 25% off the first time and 20% on the subsequent purchases. They gave me 25% on the cheaper bed but nothing off the $500 dollar bed. The guy was telling me he was giving me the best deal he could and I guess it was my mistake for trusting him and not doing my research.
Foster was extremely helpful and patient with us as we browse thru the showroom. He was very knowledgeable on the inventory and ensure our satisfaction with our choices.
Very good customer service
Very friendly an knowledgeable about their products. I will be going back for future purchases.
The absolute worst. Predatory business practices, dishonest and rude. Delivered partial items that were damaged. Left a room off of delivery with no notification. Received the room two weeks later. They were dishonest about financing terms. To add insult to injury financing company said they sent a bill. I did not receive a bill. Two weeks after furniture was delivered I went to store to ask about bill. Was told it would come in 6-8 weeks. I ended up calling finance company who told me my first statement was mailed the day after purchase. Weeks before delivery. They now say I am no longer eligible for zero interest promotion. I have still never received a bill. I will not ever purchase from Ashley again.
Excellent experience at Ashley. Our representative, Chris, was amazing! He is knowledgeable, professional, courteous and engaging. He worked with us to ensure our satisfaction.
Great service. Knowledgeable sales staff.
Not approved after showing payment for a set of couches which goes into a very long story but still dissapounted.
I absolutely hate being bombarded immediately walking into the store. They don't even give you time to look around before trying to sell. I would have liked to look around the store to see what all was there, but if its not one person walking up to you then its another. And I'm extremely disappointed in our purchase. Does the store not honor online pricing?! We ended up spending almost $600 more going into the store than if we had just ordered online. Sales and pricing should be the same across the board. And whats even more disappointing is that since we picked it up the same day, all sales are final. Save some money and just order it online.
I like hassle-free looking around/buying. I feel really bad for the employees but I immediately felt pressured. Maybe Ashley needs to adopt Homezone's policy. I see why there were not many customers in the store. In fact, I was the only one for a moment. If I want something, ill come let you know....geez. Tons of furniture in the store though. Beautiful furniture. Just wish I could have looked at it....ALONE.
Craig was great! Super friendly and made our experience easy and comfortable.
We had a great experience with salesman name Christopher Robertson. He knows so much about all mattress and with all his help and knowledge we purchase ours today. Can't wait to get it. Thanks Chris for your help.
Salesman was very helpful and knowledgeable. Also did very well with explaining my financing options.
Usman was wonderful! He asked what we were looking for and showed us many options. He was patient and informative! Great experience!
Muhammad was great!! Answered all of our questions and took great care of us!!
Great experience! Great customer service!
Only giving 4 stars because I don’t like feeling like I’m at a car dealership. I wanted to just browse at first. Otherwise every knowledgeable and friendly
Overall priced furniture. I cannot stress how predatory Ashley’s is with their prices.
Julian at this store was helpful, friendly, and patient with us while we chose what works with us best. We had to go in 5 times because our card wasn’t working correctly. All the staff were nice and went out of their way to help us! We made friends during this whole transaction. Muy Bien! 10/10 recommended!
We took several days to make a final choice and made several visits to the store to ask questions Mohammad was always more than willing to take whatever time we needed to make a final choice. Julian was also helpful. The mattress doctor was okay to work with. Hopefully the bed will arrive soon so our order can get delivered.
Didn't stay long, cause they were too pushy and trying to sell things, that I didn't even want. But it was a nice clean store. And everything was very high priced.
Excellent Service 👍👍
Usman was very kind and considerate. He is very professional. I wish all the people who wait on me in store's were as great as Usman. It was a wonderful experience.
Muhammad was excellent to work with!!
Our experience at Ashley home furnishing was both pleasant and service great and we love our purchase. Our sales person was so helpful and knowledgeable
The furniture is nice, but they broke my light when they delivered it. ***Edit ensure to inspect around where they delivered after they leave. You only have 72 hrs to make a claim***
Being told one thing and it being another. Delivery pushed back already at no fault of my own. Then takes another two weeks to reschedule is horrible.
Nice people and helped with everything I was looking for will return if I need something else
Chris was so helpful and accommodating as I was in a wheelchair following bilateral knee replacements He listened to what I wanted and the price range I needed and was able to find a loveseat recliner that I really liked This is the second time I’ve used Ashley and I plan on using them for everything from now on With a home addition happening soon they will get ALL my business!! Thanks Chris!!!!
The chair came in parts. I could have purchased it from Amazon if I expected to have to put an accent chair completely together. I went to a furniture store in person and expected my chair ready as it was in the store. Anyone wanted furniture ready to enjoy DO NOT come to these people.😞
Awesome, MD and Aisf were really helpful, my family appreciated their efforts and will aslo recommend more friends to shop at Ashley Furniture. Thank you
Very helpful and knowledgeable and polite.
Craige was perfect sales salesman . Great staff made buying process easy. Thanks again. All around great experience.
Friendly staff assisted with measurements and timely delivery date for my new furniture. Love Ashley!
Salesman Chris was personable and very knowledgeable great service. Delivery was right on key, great delivery guys. Quick and efficient.
Where do I start.... ordered bed room set 02/22/2022.... I knew it would take a while for it to get here,, I have chosen 3 different delivery days.. Take off work... and still NO BED....I want to cancel, but not pay the 10% fee.I dont feel like i should pay for somethig I never will receive... I have called customer service several times.They keep offering me a in store credit..At this point I am never buying anything and reccomeding AShleys to anyone.. If they can give me a store credit they can waive the cancelation fee..
Bought a love seat and sofa set for over $7000 and the love seat is broke within 4 days of purchase. Call them for replacement or refund or to repair. They would not replace it, but try to repair it. It takes months to get the part and then have schedule a teach, then wait for other parts. Or I can buy another new one in stock, this brand is worthless now. I call customer service and waited 45mins one day and 1.5hrs the next and still no one answers. There service sucks. The only good thing about the visit is that the store folks were nice, thats why I give 1 star. I seen other customers with quality issues there.
The sales people are friendly and inviting, also very helpful and knowledgeable. The store is clean and inviting. But that's where it stops. I ordered furniture at the end of May, was told to expect it in September. By October I hadn't seen or heard from the company, then was told it would be a few more months. In January I canceled the order when they called letting me know one of the pieces were ready but I wouldn't get the rest of my order til March. They called several times trying to deliver my pieces individually and I kept telling them I cancelled the order. Now they're texting me telling me they're delivering the furniture in a few days. I just spoke to customer service to cancel the order and they said someone else will have to call to confirm the cancellation. How many times do I have to say "no!" To them???? This is by far some of the worst customer service I have experienced! Now I have to call Synchrony and let them know the order is cancelled so they don't ruin my credt too.
Chris is great! Always so helpful!! Been in there repeatedly and he’s always eager to help even when we can’t decide same day. He’s personal and educated on the furniture. He gives us real dates for delivery and actually calls to tell us when things got delayed. He showed us how to improve our sleep and didn’t push us to buy today. We will be back and always ask for him.
Friendly, clean and informed. Unrushed help and assistance. A pleasure to work with. We will be back and recommend to our friends.
Nice selection, and fair price
My husband and I want to thank the staff at the Ashley store in Wichita Falls for all of their help. They were efficient, helpful, and did all they could do to make sure we found the right furniture for our family. Thank you Chris for all of your help!
After conveying all the furniture with our house, we set out of the daunting task of having to furnish every room. Bob helped us find the perfect bedroom setup based exactly on our needs. There was no pressure to buy, and we received a nice discount for paying cash.
Chris was fantastic in helping me and my wife purchase our sectional! The Mrs. has already said we’d be going back to purchase more! 10 outta 10 recommend!
Certainly go somewhere else. Be cautious here. Recommend going elsewhere as you will most likely get scammed out of your money here. Do not believe the salesperson when they give a delivery date... Oh, do not give them extra money for the worthless insurance. Really. Worthless. Poor customer service once you sign. Months of waiting. 0 stars. Update a few weeks later... Thoroughly disgusted with this company. Hmm. A backorder with original purchase in January, supposed to receive in early May. Just got a call from them to say - oh, BTW it will not be ready until June. Hm. When in June did you say? June 28. Recent experience indicates a 2-4 weeks to get it delivered after that. Hey Ashley, why not just tell all your customers the truth. Absolutely disgusted. Never again. Posting this for others to know truth of how horrible is Ashley Furniture Store.
The customer service ion the store was great but our furniture did not get delivered for almost a year after the promised date. They did not stay in contact with us or give us the status of our order, each time we called customer service they said it would be in next month, and when they delivered they delivered on the wrong date. I will never make another purchase from this company. We paid for everything upfront also. Our experience with individual was ok but overall this was one of our worst experiences.
Our sales associate, Usman, made our experience so easy. Listened to our needs and helped us find what was a super fit! We received a great product for a great value. The protection plan is a great option also. Especially being refundable if not used in 5 years!
The salesman was great he wasn't pushy. He Patiently helped us until we found just the right couch and recliner for our needs
The shopping experience was excellent they helped me through the financial process so I could get exactly what I wanted
We were looking for specific items and visited several furniture stores/ our last stop was Ashley’s where we found everything we wanted & needed/Ashley had excellent quality for the lowest prices/ the salesman was wonderful, informative, patient, unobtrusive/he was the best: we met the managers who was warm & friendly & and did not as some do, interfere. Ashley’s is the place to go for all of your home & furniture needs/ we highly recommend them
Excellent customer service from Chris. He was very knowledgeable about the furniture we were interested in and is a sleep expert, which helped us pick out the best mattress for us. He was not pushy and yet was right there when we had questions. The store was full of beautifully decorated living areas and there was plenty to choose from.
Had a great experience with the crew at Ashley Home Furniture. Everyone was super friendly and knowledgeable about the product. They had an excellent selection to choose from and their prices and promotion enabled me to replace my whole living room for a reasonable price.. My salesperson Chris Robertson did an excellent job! If you are looking for any type of furniture you should check them out!!
Great customer service, even better prices. Furniture promised within a week, almost never happens. Repeat customer and will definitely be back for future purchases.
Not fond of having staff needing to ask manager for pricing they should be able to tell the customer the price and not have to wait for a manager for each item. Felt like I was at a car dealership
Staff was very helpful and friendly. The facility was clean and selection was decent. The layout could be a little better. There was really no direction. Living room, dining room and bedroom furniture were all mixed throughout the store.
Went in and bought an entertainment center. Had a great experience. They looked over all the options with me, and I was being extra picky as well. Great customer service!!!! Overall wonderful experience!!! Great salesman! Even great with my rambunctious 5 year old. Tall, bearded and bald! (Sorry, I forgot his name!)
My future husband and I went to Ashley’s furniture to find a couch and chair. BW the sales person was very very nice and professional. He had patience while we looked around and answered any questions we had. The manager was equally as nice and helpful. We found what we wanted and knew we would have to wait for it to be in the warehouse and delivered. Surprisingly not as long as they had forecast and everything is perfect. Some people say it’s costly, but to get good furniture Ashley’s is the place to go. I would give them 10 stars but I’m only offered five. You need to try them!
great service as soon as we walked in
Have great personal service and a fast transaction they had exactly what I was looking for!
Ashleys was amazing fantastic customer service no issues great deals was financed and muhammed spent plenty of time explaining everything i looked at will definitely be back for more furniture!!
Reggie greated me as I walked in the door. He walked around the store with me to help me find exactly what I was looking for. We found the right piece but not in the color I wanted. We went online and found it. He had a manager help with price and info on shipping. They were both very friendly and helpful, i will definitely be back!
Strange vibes! A little pushy! They dress like Dr's. You feel more like you are in an insane asylum than a furniture store. I personally felt very uncomfortable in there. This is Texas! We are open for business! I would have given 0 stars bit they make you give at least 1+
Let me start off by saying the service in store was great. Then, the waiting. Bought my living room set in may, 8 weeks before the first delivery, of 3 items. Another 5 for the chairs. Still don't have the couch, it has been pushed all the way into 2022 for delivery. So I went back to the store to change my order so I can receive the couch before the new year, it's been a full 6 weeks since I changed the order and they just showed up with on accsent chair, no couch or love seat. I get that things are delayed because of covid, but it has been 5 months and I still don't have my furniture
Thanks for the nice nites slumber since we've had our bed from you.
This store is a JOKE. I have been waiting for a refund for items canceled back in July. Refund was approved and items canceled on July 1st. I have yet to get a refund. I have yet to get a straight answer on when I would get a refund. I have asked for a call back multiple times. I have yet to receive one. Poor customer service. Poor fallow up procedure. Just poor experience all around. I just want the refund to be processed like I was told it was going to be back in July.
Craig was super helpful. Got a unique floor lamp after some browsing both online and in store. Was able to take it home right away.
Liz was awesome! She answered all of my many questions and was very patient throughout the whole process.
Wow, I'm not sure where to begin. We purchased a beautiful dinette set and master suite set - thousands of dollars. That was back in May and it is now September. It still has not arrived. We did receive a few pieces, but they were damaged. We put in multiple tickets for repairs (including two trips back to the store) and still no call back or repairs. Now, when we purchased the furniture we signed their standard form that says if you want to return your furniture (even if it hasn't been delivered) you will accept only store credit and you will pay a restocking fee of 25% of the purchase. Apparently, that is the case even if the furniture has not been built yet. I'm not sure how you restock something that hasn't been built yet, but it seems Ashley Home Store has figured out how to do it. I will say that both visits back to the store to speak with the manager have been fantastic. She has handled our problem with great professionalism, but the customer service group at the national level leaves MUCH to be desired. We will never purchase from Ashley Home Store again. Buyers beware.
My order had been backed up for 4 months. I never received any updates from the sales rep that had initially helped me. Lexi and MD found a way to help me get something fast for my mom who had been without couches or a bed for months after my dad passing and having to find her new normal. Thank you for helping my family today. After everything my family has been through in the last year, you all found a way to help! God bless you!
This was the best shopping experience I've had in years. No need for sales pitches as I felt at home the moment I entered the store. I wasn't there shopping for me but a friend and in no time I was interested in filling my furniture needs and left with a New Sofa and Loveseat. MD and Liz are a great team
Horrible customer service. After two failed attempts to get what I paid for correctly ordered, I could here the manager in the back joking and laughing to another worker about our situation while his customer service person was trying to reorder our chairs. Then we were given a number to call instead of getting help at the store. First delivery was pushed back without notice. When we told the delivery service they had the wrong chairs, they pressured us to take it anyways. Then we were slapped with a no return policy since it was in our house. Salespeople need more training on the products and services, and management needs more customer service training if they want to retain any consumers. They definitely lost one here, and I hope whoever reads this takes this warning before buying.
The worst furniture store I have had the misfortune of dealing with. I entered the store and ordered a table and chairs. After waiting 2 months, the table was delivered but with the wrong chairs. I refused the order, contacted customer service and the store, who assured me I would receive the correct chairs next time. 2 weeks later the exact same chairs were delivered again. Once again I called and was assured the correct chairs would be delivered. And 2 more weeks later (3 months in total of waiting) and to my astonishment, the exact same wrong chairs I’d refused twice were delivered a third time. So I was forced to use the one and only took in my arsenal: a bad customer review. Needless to say, I will never shop at an Ashley Furniture again and I highly recommend no one ever shop here
We ordered stuff on Labor Day weekend of 2020. We recieved our order 1 week shy of a year. Yes, they took almost a year to ship our stuff
DO NOT SHOP HERE!!! This company has the worst customer service and is full of excuses with no assistance to resolve. I paid for living room, dining room, and bedroom furniture. Order date: 6/2/2021 Was told furniture would be delivered July 14. It was not delivered-I called and was told they no longer had the bed I paid for and I had to pick out a new bed. After I picked out a new bed I was told my money was never “transferred over” as they were bought out by another company and they weren’t going to deliver the furniture and there was nothing I nor they could do about it. I asked for corporate contact information. I kept getting the run around and blown off. Yes I showed my receipt. I requested a refund two weeks ago, didn’t hear anything. I called 08/18/2021 and was told they had my information on file finally and had delivery dates for my furniture (random pieces) on 3 separate dates: 8/31, 9/13, 10/14. I requested a 100% refund at this time. I was told they would send it to the refund department. I need furniture for my new home. I have 4 kids and need furniture ASAP and this company could care less. I did a BBB complaint as well to help with resolve. Again DO NOT SHOP HERE!
Excellent customer care. Gentleman listened to what I wanted and helped me find what I was looking for. Very knowledgeable about what is in store for products. Very nice and personable. Thanks.
We visit this store at least 2 times a month,the store employees are very courteous and helpful. I have tried other furniture stores in The wichita falls area and there is no comparison to Ashley's furniture. Special thanks to the store manager for making all our purchases easy.
We ordered something from Ashley Furniture in April. So far we have made several payments on this furniture and still in August have not received it. We have spoke to the Wichita Falls store and get the run around everytime. I would not order a candy bar from these people.
Very bad experience with this company. I understand there are supply chain issues but they could have at least kept us informed throughout the waiting process. We ordered one sofa in March with expected delivery in May and paid for the sofa IN ADVANCE, which the store happily accepted at that time. Delivery was later pushed to June, then July, then August, and finally to December 29th... Every time we would call for an update, they would say they were looking into why the sofa was delayed and then would not follow up with us. Finally, after calling them several times in late July-early August, we were informed that expected delivery was now December 29th. At that point we requested a refund. They stated they would have to reach out to their VIP group to see if they could deliver the sofa more quickly (I wonder why they hadn't done this previously???) and would call us back to let us know IF they would issue the refund. Of course we did not hear from them so, 5 days after they told us they would get back to use quickly on the refund request, we called them again. The sales person informed me that they would issue the refund but that it would be 4-6 WEEKS before the refund check would be issued... It is funny that they wanted payment 2-10 months in advance but won't refund that payment, for lack of performance on their end, until 1-2 months after requested.
Worst furniture store service ever experienced! Feels like I've been had by a "snake oil salesman". They eagerly took my money I paid cash in full up front. Won't give me any items I ordered MONTHS AGO, won't give a refund or offer another furniture product that IS available. They WILL however give me, and many other people, the major customer run around!
As far as I'm concerned they're a bunch of crooks, I wouldn't give anyone a referral to them it's been 9 weeks since I bought and paid for 2 recliners and still no delivery. I'm trying to get my money back so I can get my husband a recliner he just had open heart surgery and definitely needs a new one and they knew this.
I purchase a sectional set on June 2, 2021. Paid with my debit card and it cleared out of my account in 1 business day. After getting the run around of my delivery date, I decided to cancel on Sep 15, 2021. Why is it going to take 3-4 weeks to get my refund?
Took 8 weeks to get my furniture. Called multiple times only to be told it should be on the next truck. Will only give a refund in store credit minus 20%. I don’t know how this place is still open. Never again.
It has great customer service and nice furniture.
We ordered a couch on December 2nd, 2020 and was told it would take 4-6 weeks to come in and that we would get regular updates. It has now been over 8 months are we are couches + updateless. I have reached out to the store many times and always get reassuring answers like "it'll be in next month" and "we'll have the salesperson send you updates!" I have spent hours on the phone with customer service trying to get updates or at least an honest estimate of when to expect our couch. Today, I contacted customer service and they said I should receive my couch by next year (2022) and the trouble is that we live in a "special zone" that doesn't get regular furniture deliveries. We will, without a doubt, never use Ashley furniture again and will recommend that no one else uses them.
I’ve been waiting for 3 months for my sectional and ottoman which was supposed to take 2-4 weeks . It’s now been 3 months with no furniture. Additionally I was told that an associate would call me weekly with an update and that has never occurred . I make NUMEROUS calls weekly only to receive a recording stating the phone is not available . ( I’ve called at least 50 times to various places for assistance)I’ve visited the store several times for assistance and like all the other calls and visits I’m told there is NOTHING that can be done and they’re only going by what the computer tells them . I’m beyond frustrated as I called the Corp office today , spent my entire lunch break on hold and got disconnected twice after holding for 30 minutes each time . This level of poor customer service is beyond frustrating yet when I was on hold today the hold recording welcomes you to the “ number one furniture store that makes your dream come true .” This couldn’t be further than the truth . Ashley furniture it’s very discouraging that a company operates as such and is never willing to assist their customers with resolution . I’m only submitting this review to hopefully receive some assistance is receiving my furniture that I paid for several months ago . A good quote to share and think about ... “ turn customer service into a customer experience.” Please help your deserving customers that pay their hard working money to your company they trusted when they visited your establishment. Please help us out!!!!!!!! I’d really love my furniture that was paid for 3 months ago .
The worst furniture store I have ever came across we were promised our bedroom set in 4-6 weeks, it is now a year later and I’m still waiting on metal bed supports for my bed, we got everything in pieces throughout the year, Mind you we paid cash the day we went and bought our furniture! We now have my bed still in pieces because they won’t send me my metal supports, they’re liars! They always promise you a time and trust me you’ll be waiting forever, we have had to call everytime to check up on the status of our stuff and only then would they proceed to tell us it was ready! Customer service is a joke! don’t even get me started on the quality one of our concealed drawers was broken! They had to send parts for that & that took more time! Also our head board was delivered twice because it was faulty! Over all horrible experience! They will not reimburse or compensate for any damages or inconvenience! I should’ve listened to the reviews we had read!
I personal think a return policy for a mattress should be longer then 24 hrs. Just not a good business to go thru. Go with an actual mattress store who can/will give you a money back guarantee or the option for an exchange if you don't like something. If you spend 9600 you should be able to get more then the first two days after delivery to make sure you like a mattress, but whatever.
Worst place I have ever bought from. Customer Service is no help at all. We paid for a couch & loveseat that we were told would be delivered within 5-10 weeks. It has been over 4 months now with no delivery. We were told we will not be getting a refund at all for the items we ordered. We are not a charity, nor did we just donate over a thousand dollars to their store, we gave them money for products they are not providing us. Please if you are thinking about shopping at Ashley's Furniture just don't do it. Do not waste your time or money at a place that cannot provide the items you are paying for. Terrible place to go to & will never be going to again
While making our purchase everyone was super friendly. Once everything was paid for, trying to call and get updates was a disaster. Each time I spoke to someone at the Wichita Falls store they were extremely rude. My salesperson gave me his cell number, but once I tried contacting him he stopped responding. I’m still waiting on some of my order that was paid for back in March. I was told 4-6 weeks, once my order is complete. I will never shop here again. We are pleased with the furniture we purchased.
The delivery is a joke tried to deliver half of the bed causing me to lose a day of work! So that cost me a extra $360! Knowing you need the whole bed to actually use it. And who knows when they would actually bring the rest of the of the bed where I could actually use it. But as long as there is a delivery they can start charging me. Top it off for the driver to send a text in all caps that is considered yelling in text messages I will be contacting corporate Who sells something that they don't have all the parts to especially a new item.
Great service no pressure
DO NOT BUY FROM ASHLEY FURNITURE!!! I paid in full for my furniture in March and was told it would be a few weeks for delivery at the time of purchase. The next day I was told the couch & recliner I paid for was backordered and it would be mid to late May for delivery. It is now 5/21 and when I had to contact the store for an update I am being told late June for delivery. IF I HAD KNOWN IT WAS GOING TO TAKE THIS LONG TO RECEIVE FURNITURE I PAID FOR IN FULL UP FRONT I WOULD HAVE PURCHASED SOMEWHERE ELSE! DON’T WASTE YOUR TIME OR YOUR $$$!!! I would give 0 stars if I could.
My mother and I ordered a bunk bed and mattress for my son in March. It's been 2 months and I still haven't had them delivered! They said 2-6 weeks, but that it shouldn't take more than 4 weeks. Well it's now 8 weeks and still nothing! For the amount of money that we paid for everything this is ridiculous! The customer service is a joke also, they put you on hold for over an hour and you never move up on the line...i called today and started at caller 29 and 30 minutes later I was caller 35. That doesn't make any sense! I'm over it and my son is upset just waiting for his new bed.
Very helpful and friendly service, Chris went beyond the basics to answer questions about all of the mattresses choices.
Worst experience! They don’t even have the furniture and you HAVE to pay their delivery fee. Don’t come to Ashley furniture if you need furniture in any kind of timely manner, bc they’re just there to collect the payment. Everything else is a 45min -1 hr wait on hold with the customer service line. Now it’s been 13 weeks and I still haven’t received my furniture and they’re customer service is trash.
All our questions were answered. There is a nice variety of home furnishings in the store. We talked frankly about delivery concerns and hopefully the delivery is made within the time quoted. A big plus for me is the staff who were attentive and not pushy. Barbara Reyes contacted us about our experience for feedback and follow up. Nice touch. (in case we had grievances.)
Thank you Barbara Reyes for your phone call. My experience with my resent Love seat and Dining table set, was very quick and easy. I was also told about the 5 year warranty. I would use Ashley Furniture again with needed. Thank you,
Great customer service! Everyone was kind and very professional. They also have great deals!
BW was a very helpful salesman, and we found exactly what my girlfriend and I were looking for, even finding a couple of things that fit us better than what we had originally picked out! Lallie was great at the computer getting my financing processed. I can't wait to get the furniture delivered to turn our house into our home!
I was looking for a recline and Ashley's helped me out. I took in a print out and they let me have a good bit cheaper because the price on my print out was lower than the in store price. I got a great recliner and a good price. Barbara Reyes can fix you up. They were friendly and very helpful.
Thank you Barbara Reyes and Ashley Furniture for such great service
Overall loved the experience. Every one of the workers were super helpful and made the whole process simple and easy to understand.
Great customer service Barbara Reyes
We ordered furniture in November 2020 and here we are in April 2021 and still waiting. Every month we call to see when it will arrive and it's always the next month. Ready to cancel and go somewhere else if we don't get it this month.
They were great and very easy to work with!! Stayed with us the whole time and never felt pressured. Will definitely be back!! Barbara Reyes did and great job with a follow up to make sure we had everything we needed and made sure we were very satisfied with their services!
A truly great shopping experience. We are so looking forward to getting our new couch and loveseat. Thanks to Barbara Reyes for diligently working our deal -- look forward to getting that gift card!!! Also, thanks MD!
Love what we have recieved even tho its not all working properly. Haven't received our recliner. We ordered it in December of 2020. Very disappointed over all. What's worse is that nobody will even call you back. Poorest service i have ever received
Went to Ashley at Wichita Falls ,TX great customer service but worst delivery scheduling. Call 3 times this week was scheduled for delivery on Saturday no call no show. Called the store again they just transferred me to delivery dept. You are caller number 10. It been frustrating. Not buying from Ashley again.
First time visiting an Ashley Home Store and I can say I was very pleased! The customer service was great, the sales associate was accommodating to all our needs. I cant wait to get the living set we ordered!! @Barbara Reyes.
I came in to get a recliner. I got a great recliner for a good price. Thank you Barbara Reyes.
I ordered a chest and a bookshelf back in December 2021 and was told it would be a max of 8 weeks before they would be delivered. The chest came in at the end of the 8 weeks, but the bookshelf did not. When we scheduled delivery, we were told both would be delivered at the same time. When delivery came, the bookshelf was not with the chest. The bookshelf finally came in at about 12 weeks. Both pieces came in damaged/had issues. The top drawer of the chest had issues with the track system and the drawer did not open properly. When we were looking at the chest in store, the sales rep told us the inside came with felt lined drawers. Only the top drawer came with felt though on the chest we received. The bookshelf came in with one of the shelves missing brackets and damage to it, because of the missing brackets, I could not even put the shelf in place. Ashley customer service was nice though and is sending replacement parts/hardware, but it is just a longer wait and more hassle than it's worth. I am extremely dissatisfied and disappointed overall, especially because the pieces were not cheap. For the price I paid, I expected better quality and not so many issues.
They where very help full and friendly we will be back Barbara Reyes
Barbara Reyes contacted about our experience at Ashley Furniture in Wichita Falls. It was very professional and I really like MD the salesman’s. He always does the best for me as I look for him each time I plan to buy furniture. He goes the extra step and it is greatly appreciated. Ray
Barbara Reyes of Ashley’s was great to work with.
Great customer service by Chris and Barbara Reyes. Everyone was very helpful.
Had a good experience with my recent purchase at Ashley Homestore in Wichita Falls, TX. Mohammad Asif was a very personable salesman, and my conversation with customer service rep, Barbara Reyes, regarding my shipment was friendly as well.
The experience went really well.Barbara Reyes did a wonderful job to make things happen in a timely manner..
Barbara Reyes called me and asked me how my experience was! The ordering process was great! Just waiting on our new sectional to come!! 😍
Barbara Reyes contacted me for review. Chris a great job of showing us around. Once we found the product we were looking for he explained it. We are very happy with our purchase and all the personal. Thanks again.
I had shopped at 4 different furniture stores for a living room leather sectional recliner, and ended up at Ashley like I always do. Should have went there first, but I was trying to shop somewhere else. Knowing most of my furniture comes from Ashley. They alway have what I want or need. MUHAMMAND in Wichita Falls, Tx. Store was at the door when I got to Ashley and did his job very well. He acted like I was his only customer. Thank you Ashley for being there, when I need you. Thank you too, Muhammad!
Had a great experience purchasing my couch at Ashley’s in Wichita Falls. I would definitely go back for any other furniture purchase. Barbara Reyes
Easy and fast service. I absolutely recommend Barbara Reyes.
My visit was a pleasant experience with the salesman being very courteous and helpful. He wasn't pushy or aggressive, but made himself available for us to ask questions and get guidance. We ultimately made a purchase of our furniture from him, and we are looking forward to receiving it. Thank you. (Barbara Reyes)
BW (Bobby Wayne) at the Wichita Falls, Texas store was awesome! He didn’t waste time getting down to business. We were able to find the couch we were looking for, and feel that he helped lead us in the right direction. So far, we have been happy with previous purchases made. Barbara Reyes made the process easy and provided great customer service.
When you order anything from Ashley's expect not to receive your furniture anytime soon. I ordered mattress 2 months ago and made 2 payments and still have not received them. I called customer service and stay on hold for 1 hour and still was unable to speak with anyone.
Mr. US man was very helpful and knowledgeable about the product we viewed and purchased.
Everything was great, everyone was super friendly, and helpful, and thank you Barbara Reyes, for calling and checking on how our experience was
Terrible costumer service. the store just takes your money and then kick you to the curb. If you have issues they transfer you to costumer service with 1+hour wait time. Then delay after delay after delay for furniture and then charge to deliver with the delays still. The Fees and wait times are to much. Just go to IKEA
So after making a great review for ashelys about my shopping g experience with was great .I am extremely disappointed we were told delivery would be 6 weeks an it has has now been 4 months an we have received everything but a box spring for our bed so we can't even sleep on it spent alot of money at this store an I'm extremely disappointed we will never order from here again iv tried calling the store an they were no help
One of the best experiences I have had with a sales team in a long time. I would gladly buy from them again and send my friends there to buy their next bit of furniture.
Bought furniture in December 2020, received a text saying it would be delivered in February. Called them, they said it would be delivered mid March. Just received a text saying couches are on back order. I am not happy...
Updating review. This has been the absolute worst furniture purchase experience ever. They were nice in the store but as soon as the purchase was made they cut off all contact. I had to call for all updates and every time I called they pushed it back weeks at a time. We are still waiting on a portion of our purchase. Dealing with the store has been awful and they are rude most of the time with only one exception. But dealing with their customer service is just as bad. Nobody cares that they misrepresented their expected delivery dates by 6 weeks and counting. And to this day, not a single employee has reached out or kept in contact like they said they would. I have to search someone down every few weeks just to get another disappointing response about our furniture being delayed again! I don't plan to ever go back there. And I definitely will not recommend them to anyone.
(Translated by Google) Very good and beautiful furniture and the service is excellent (Original) Muebles muy buenos y bonitos y la atención es excelente
Thank you Barbara Reyes
The sales personnel we're extremely helpful and friendly. However, I am dinging the store itself because I was price gauged on the furniture piece I had purchased. I'll be speaking with customer service to get the price matched with what is online. Barbara, from customer service was extremely nice and helpful through this process as well. So even though I have one bad experience, overall, my experience has been pleasant.
This store is horrible. Been waiting for over 4 months for delivery of a dresser. Each time I call it will be a week and it will be in and ready for delivery. Never told the truth by customer service. DO NOT BUY ANYTHING FROM ASHLEY!
Found what I wanted at a good price. Sales people are a little pushy for older customers.. Barbara Reyes
Bw and Mrs Reyes were very big help with my experience. It was so easy and comfortable .
Everyone was friendly and knowledgeable of the merchandise staff treated us like royalty it was an amazing experience will continue to do business with your company thank you Ms. Barbara Reyes
The salesperson, Aaron, was helpful and friendly. I purchased a Realyn dining set and buffet on Friday, March 5. That evening I went online to obtain the measurements of the buffet and noticed that the dining set price online was about $700 less than what I paid. I called the store on Saturday morning and was told to come in and customer service would work it out. At the store, I had to talk to someone by phone about the situation. At first, they acted as if nothing could be done. Then, as I explained further that I had the pricing off the Ashley website, they determined that I could have in-store credit. Because all this happened within a 24-hr period, I asked for a refund to my credit card, but was told that was not possible. I'm disappointed that the store employees did not know about the online pricing. I think I should have been told about that in the beginning. Barbara Reyes out of the Lubbock store asked me to complete this review.
If I could give it 0 stars I would. First of all they will probably delete this review becuase there is no way they would get any stars without manipulation of the ratings system. After I had my issues I did not find 1 person that I knew (not some made up name) that had a good experience. I was promised to have my couch (over $3,400) delivered before Christmas. The only reason we chose Ashley over other furniture stores is because they said it would be here before my family came for the holiday. Christmas came and passed and I tried calling the home office just to wait 45 minutes and be hung up on before I could talk to anyone. This happened 5 times! No answer no call back. They called yesterday (over 3 months later) and said they were coming to bring the furniture today after 3:30 but showed up at noon. They unloaded the furniture to have missing parts. When delivery guy called magically they answered and said it would be a few weeks for the rest to come in. I dont believe them. I told them to take it all back until it was complete. The delivery guy was very rude also. There is no recourse. Once they take your money they do not talk to you or keep the promise as delivered and they were very rude. They will make you sign a contract that only protects them and not the consumer. Do not sign anything or buy anything from them unless you can pick it up, pay and walk away with it right then and there.
My experience was great I have no complaints so far!!!
Pleasant shopping experience. The sales rep had great knowledge of the merchandise.
Barbara Reyes
Great experience!! Chris showed us a selection of couches and helped us find the perfect one for our home! 10/10 would recommend!! (Barbara Reyes)
I definitely recommend Ashley HomeStore to ANYONE! Prices are reasonable and customer service is just amazing… Thank you Barbra Reyes… Loyal customer for ever, Virginia Snowden
Great store thanks Barbra Reyes
Barbara Reyes was professional
Very nice experience. Great quality and beautiful products. Very grateful for Barbara Reyes to call and check to make sure I am still satisfied a year after my purchase! My vanity is absolutely perfect and the sales manager MD is the greatest salesman I’ve ever worked with! He gave the best customer service and kept me up to date on my items arrival the whole process. His services and kindness really stayed with us as we came back to purchase a brand new bed with adjustable base which is also perfect.Thanks Ashley Homestore! I will be back again and again!
We purchased our bedroom furniture from Ashley. We had an overall pleasant experience. The salesman was a bit suffocating, but nothing more than the typical salesperson at a big purchase place. Our financing experience was smooth and easy. We took advantage of a 0% interest rate promotion and will have the furniture paid off before the expiration date. Overall, we had a pleasant experience and won't hesitate to include Ashley in our shopping process next time we purchase furniture. Thank you to Barbara Reyes for recommending that we submit a review for the benefit of other customers.
We had a great experience shopping at Ashley’s. We bought a couch from them. The salesman was super nice, along with everyone in the store. The piece we bought was great in the store. But after a couple of months in our home, the Velcro that holds the cushions on was super weak. So the cushions come off the couch super easy. Other than that, it’s great. Thank you, Barbara Reyes for contacting me to ask about our purchase. UPDATE: The couch fell apart less than a year having it. I bought the warranty but they won't cover it because first they said it was a manufacturer defect, and they don't cover those. The frame broke on one side of the couch. Some of the cushions have unthreaded. Just a terrible couch. AND they won't fix it even though I PAID FOR THE WARRANTY!!
Great service and great prices. Thanks Barbara Reyes
Barbara Reyes called and asked three questions about our purchase a year ago on our furniture. We love our furniture, and we are so happy we bought it! I would recommend Ashley Home Store to anyone and everyone. Great service and very friendly.
Went into the store looking for a twin bed for my son and a tv stand. Barbara Reyes was extremely helpful from the moment we walked in. She showed us the beds they had in stock but unfortunately none of them were what we were looking for. Thankfully we found one we liked from their catalog that Barbara showed us. She also helped us order a tv stand. Definitely recommend and will be back for any more furniture we might need in the future.
Great customer service !!! I got exactly what I was looking for !!Barbara Reyes called today to make sure everything went great . Thank you Craig and Barbara
We went to Ashley's HomeStore looking for a Ottoman and walked out with a whole bedroom suite. The Manager at the Wichita Falls, TX store was very nice, pleasant and seemed so excited we came in. The staff was extremely helpful as well. Thank you Ashley for making our experience great and Thank you to Barbara Reyes for the Sweet call checking on our experience at the store. We will defiantly be back for our next furniture purchase.
Barbara Reyes called to be sure we had a great experience with our furniture purchase the day before ! our experience at the ashley furniture store in wichita falls was wonderful. our floor salesman took the time to check what would be sent the fastest due to our need for furniture sooner rather than later and walked through the entire store until we found something we loved & was in stock !! will definitely refer my family for future purchases 😊
Went to Ashley Furniture in Wichita Falls, TX to purchase a tv stand. I knew what I wanted but not sure on the size, one of the salesmen and Barbara Reyes were very helpful in helping me decide. I would definitely recommend shopping at Ashley Furniture!
Barbara Reyes asked how my service was and as always BW at the ashley stores takes care of what i need, thanks yall
The purchase was hassle free. Great and courteous staff. The delivery was easy and amazing. You get delivery notifications frequently.
BW was the greatest he was kind and more importantly knowledgeable. If anyone goes there ask for him if he is there I highly and I mean HIGHLY recommend him!
Very good service and great merchandise, and great store,and very satisfied as we'll. Thank you Barbara Reyes, Josefina Acuna
Everyone was very friendly and helpful. Thank you Barbara and everyone else who helped us.
Very professional and friendly people! I needed help finding a particular couch and the person assisting me was very knowledgeable! Barbara Reyes made sure the experience was good!
Thank you, Ashley furniture team, for all the help. Special shout out to Barbara Reyes for your excellent customer service. 😊
Love this place! Great variety of furniture. Wow, nicely set up too! Clean friendly atmosphere , was definitely impressed. Will be purchasing again real soon. Barbara Reyes great customer service. Keep it up! Thanks again 😊 My friends especially Ruth Thomas is happy with her purchase too.
Chris was an awesome salesman! He listened to what we wanted and pointed us in the right direction! Great prices and amazing service! We have been and will continue to be repeat customers at this location!
Barbara Reyes made sure that everything was taken care of and Chris the salesman was so easy to work with!
Our salesman, Usman , was professional, knowledgeable and considerate. At no time did we feel pressured into a sale. He showed us everything we wanted to see and made sure we were aware of all the features. The store carries a good variety and quality of furniture. We ended up purchasing a leather sofa for our entertainment room from Ashley HomeStore in Wichita Falls.
I really want to thank Chris & miss Barbara Reyes for some excellent customer service I have done research for the last three months looking for me a new bedroom set I have went to several different places a lot of the times I’ve seen the exact same bed in others stores but it was a Ashley product so I wanted to get it from an Ashley store I live in Lawton Oklahoma and I drove to Wichita Falls Texas to purchase it again I am so happy that I made this decision and I cannot wait to receive my product I’m looking forward to more purchases in the future !!
I received wonderful help from two associates in store from MD and another woman who I cannot remember her name. They were able to locate a loveseat I needed and gave me a great price! Barbara Reyes called me the following day after my purchase to make sure I had great service. Ashley is a great place to shop!
Employees were all very nice. Barbara reyes
The experience at Ashley home store in wichita falls location was quiet hassle free with no pressure to buy. I would highly recommend barbara reyes and her team . when doing your next furniture purchase thank you girls and guys so nuch i will be returning in the future
Mohammed was an excellent salesman. He wasn’t overbearing. He let us look and was near if we needed him. Thank you Mohammed!
Excellent Customer Service and the People at Ashley’s were very helpful, especially Ms. Barbara Reyes and We Hope you continue to Add great people like her to your staff.
Excellent service from Chris in the store and Barbara Reyes over the phone. Thank you!
Attention Barbara Reyes
Overall good experience. Sales rep was readily available and answered any questions that we had.
Barbara Reyes
Great selection. Very helpful and patient sales person (Aaron). Found exactly what we were looking for at a reasonable price. Very nice shopping experience. Review requested by Barbara R.
Barbara R. Mohammad Asif was great in helping us explaining the beds to us with raising and lowering also the vibrations !! He was great!!
Barbara R, Great customer service and no pressure. My wife and I will shop there again
The Store Manager was very helpful showing us different options for the furniture we bought. Barbara was very nice when I returned her call.
Great prices, and the service was awesome. Fast, friendly and transparent. Barbara R. responded quickly.
Easy and fun shopping at the Ashley's in Wichita Falls, TX. Sales rep on the floor was 'Craig', he was pleasant, fun, knowledgeable and helpful. Barbara R. called today about our experience and this review, she too was very pleasant to speak with.
very helpful and nice they helped me find the couch i needed and bed Bobby Watson goes by BW he was showing me everything and he was great he helped picked the couch i can use he even told me i had a 6000 credit i didn't know about and also showed me beds and how they work and he helped me get a mattress cover that will help regulate are body also Barbra R was amazing also will come back and buy more.
Hi Barbara R.. We had great looking around your store..We found what we needed..The workers their were very nice and Friendly..We are looking forward to going back again soon.. Thank you!!
The staff was really nice an very helpful during my purchase. Definitely would shop here again. Barbra Reyes
Paid thousands for furniture and never received it. Talking to management gets you nowhere. I was referred to customer service. After waiting 30 minutes they hung up on me. The one time I got through, they said my account doesn't exist. Pure theft.
Barbara
Pleasant buying experience. Sales rep was friendly, knowledgeable and made himself available without being pushy or a nuisance. Store manager was also very polite and gave us a fair deal on the items we wanted to purchase. Additionally we received a very friendly call today from Barbara R. from the Lubbock office. We are pleased with our purchase and look forward to receiving our new furniture.
Great sales personnel with Barbara R. Quick service and we left feeling good about our purchase.
Barbara Reyes
Your furniture is so beautiful. I have made many purchases in the last few years. My last purchase was a total disappointment. I paid everything in full. Funds were taken out of my bank account immediately. I've spent hours on the phone trying to get my furniture. Nothing has been taken care of. I'll never purchase another item from Ashley's.
Mohammad and the staff were very helpful and even stayed late to wait for us to make up our minds. Mohammad also worked really hard to find a sectional that would fit our den. Thanks Barbara R for the phone call afterward to see how satisfactory my experience was! I would highly recommend Ashley! Ask for Mohammed!!
Everyone was great. Thank you Barbara.
I have had a couple of different furniture orders from Ashley Furniture in Wichita Falls now and I have had a great experience both times. They were willing to work with me and helped me with getting discounts, to include a military discount. Will definitely be using this location again in the future!
Had a great time at your store very friendly staff will let others know of your store thanks Barbara have a great 2021.
Barbara
Friendly staff, unbeatable prices! Will definitely come back for some more. Thanks Barbara!
This store is wonderful, I couldn’t make up my mind on certain pieces so miss Barbara helped me make it an easier experience. I couldn’t have done it without her. Absolutely will bring all of my family and friends. I love love love my products. Thank you Miss Barbara!
Great customer service, very friendly, salesman was very polite and informative and helpful. Great prices. Highly recommend
Had a great experience here. The staff did a great job helping us find the chair we wanted. Barbara was great at following up with our time on the store.
Ashly furniture store was a good experience and the follow up call from Barbara to make sure I got everything I needed was good also
Thank you Ashly furniture store. Fast and friendly service , purchased my furniture on Monday delivered on Saturday. Barbara was amazing . Thank you
Barbara was excellent and provided the best service
Excellent and efficient service! I had done some online browsing prior to coming to the store, but the store manager helped me find exactly what I was looking for and offered free delivery and assembly! Barbara was also of great service!
When I went to Ashley's home furniture store. Everyone was nice and polite they took their time with me. They helped me find a couch that I really liked. Thank you Barbara for the help.
I had a really good experience at Ashley Furniture Home store on Monday. They where nice and polite. They helped me find a table. The price was reasonable. They help me do everything I needed to do for them to deliver it to me. Thank you Barbara.
Absolutely awful customer service. I’ve been waiting 4 months for my sofa. I’ve been told twice it was going to be delivered and I still don’t have it.
Barbara
Barbara called me for follow up with my purchase!
I personally would never do business with Ashley's muchless recommend family or friends. My husband was stationed in Texas so we left all of our old furniture with our home back in New Mexico we decided to start over. Went to Ashelys picked out a bed and a tv stand they said the tv stand was on back order but I would get my bed set within two weeks(being that we had no where to sleep) and the tv stand would take up to three weeks well a whole month went by and I still hadn't receive anything so I call turns out they just didn't wanna have to make to separate delivery and weren't planning on bringing either items until late April mind you I purchased these items early February and the bed was in stock the whole time. So I canceled the tv and now I got a table with them and they still haven't delivered. I paid off the furniture and still don't have it talk about bad business
My husband, Jacob, and I had a pleasant experience at Ashley in Wichita Falls. Thanks Barbra!
Salesman was not pushy but was very friendly. He helped to pick out the most beautiful bedroom set! I am looking forward to my delivery!!
Excellent job overall
Quick Considerate and reliable would recommend all my friends and family
My experience was enjoyable. Thank you Barbara from Ashley Home Store. You were very pleasant to speak with.
Bought a new bed set from Ashley's Furniture in Wichita Falls. The service was outstanding, they helped us find a set that met our budget. We were in and out quickly. Thank you Barbara.
Received earlier than promised! I hadn't read all the crazy reviews until after my purchase, so I was concerned. Purchased a sofa and loveseat set on Black Friday in the Wichita Falls store. Delivery estimate on the paperwork was 2-6 weeks. I was concerned after the reviews that I'd never get it. Right before the 2 week mark, I called the Lubbock delivery #. On hold 25 minutes, Zack answered. My delivery date was set for 12/26 but he said they could bring it that Saturday if I was home. That day was 2 weeks and a day, from the purchase date. They showed up and delivered fast. I am very happy with my furniture.
Barbara assisted me in receiving my $75 after-purchase gift card, which I will probably buy a rug with later. BW was quick in writing up our order and helped us find furniture that would coordinate well together. He set the expectations for delivery so that we won't have any unwelcome surprises. And of course, the quality of the furniture speaks for itself. I will definitely shop here again when I can.
Wife and I had a wonderful experience at Ashely store in WF, We spent about two hours shopping looking at all the nice products. Our sales person Chris was very professional and knowledgeable helped us out a great deal when choosing. My wife chose a nice dining room table with chairs. Good store with a great staff. Would also to like to thank Barbara for calling us and discussing our transaction, and experience in the store she was very nice. We will definitely shop there again. Eric W
Worst customer service ever. I called several times before they can figure out when to deliver my furniture almost a month after purchase. Delivery guys broke the bulb cover without notifying us. I sensed something is wrong when They want us to take a survey when they are still assembling furniture. They only have good reviews because they offer a $75 gift card for a good review.
Purchased a couch in 2017 with the $850 insurance. Within a year the frame broke. Took over a month to set up the claim and get someone to get the furniture (not including the time it took to actually "fix" the couch). The repairs were terrible and I later found out the frame wasn't repaired/replaced, but STAPLED together.. Continued to have issues after the repair for the last 3 years. Was finally told they no longer manufacture those couches. I can recieve a $850 in-store credit OR $170 check. Unfortunately, I don't live in the Wichita Falls region anymore, therefore cannot receive the credit and am being told I should accept the $170 because thats the best they can do. UNACCEPTABLE! I'm being run around by the insurance and the store, now being told to call the corporate office. I will never purchase/accept another poorly built product from Ashley's, not even a lamp.
If you plan on buying furniture from here either go somewhere else or be prepared to wait 6 months to receive it. I understand there’s delays and covid issues but the employees aren’t informing customers of this. They just say “within 6 weeks” after 4 weeks i received a text saying my furniture wasn’t it stock and wouldn’t be getting it until mid March.
Thanks (Barbara) for the opportunity to leave a feedback. We had great shopping experience in the local Ashley store in Wichita Falls. Salesmen where friendly and very helpful. After sales contact is awesome, too. The local store matched online prices. We’ll definitely come back to purchase more. Special thanks to Ms. Liz.
Barbara
Thanks Barbara for sending the link so we could comment on our experience during our recent purchase at Ashley Furniture in Wichita Falls,Tx. The experience was very professional . The sales associate was very helpful in our purchase. He made the purchase very easy and was very helpful with any questions we had. Thanks MD for helping us with our purchase. Will definitely purchase there again and recommend to friends. Thank You.
Barbara had a very kind and joyful manner about her..was a great pleasure speaking with her..she is definitely an asset to Ashley Furniture..can’t wait for the next experience..😊 Mr Wallin
Was greeted by a very nice gentleman behind a podium. He showed me different items with great knowledge about them. Check out took less than two minutes. Awesome store to shop at.
Good experience with helpful staff.
My husband and I went to Ashley’s in Wichita Falls to purchase a couch and recliner. We were greeted with a warm smile and friendly face, Liz. She listened to our needs and was able to match us perfectly with what we needed. We will definitely be back the next time we are in need of new furniture! I also received a call from Barbara to follow up. Thanks!
I went to the Ashley Home Store in Wichita Falls, TX on 12/4/20 to purchase living room furniture. They were amazing. The salesperson showed me all styles in my price range. Without being pushy they helped me make my selections. Barbara was so helpful. I will definitely be going back.
Do NOT buy from this place unless you can wait half a year for your furniture. Salesman promised me 2-6 weeks (emphasizing 6 weeks as the latest) and that was mid-July (2020) it is now December and no delivery or even an update. You can’t get get a refund either, because the only 2 options are in store credit (75% of the purchase) or selecting another item. Genius right? Another thing the salesman forgot to mention. 5 star reviews are fake, they call you a week later after purchasing to bribe you a 75$ gift card for a 5 star review. For the love of god please do not shop here, this is frequent for everyone who shops here. I made an uneducated guess on buying furniture for the first time.
I so enjoyed my recent experience at Ashley's Home Store. The huge selection of quality furniture was awesome! I shopped around and came back to get the lovely living room set that drew my eye when I first saw it! Chris was very helpful without being pushy and the people were very friendly and worked well with showing me everything they had available. I settled on a leather classic set and I'm so excited to finally get new furniture!! The purple cow protection plan made sense to help my new purchase stay looking it's best! Barbara
sales person was very helpful and find what I wanted they did not try to sale me something I didn't want
Ordered a living room set in August. Several calls inquiring as to when I could expect the Furniture to arrive.Furniture didn't arrive until October. 6 weeks later. Delivery was scheduled for the morning. Didn't arrive until afternoon. I had to work the afternoon so my husband was home for the delivery. The coffee and end tables where not what I ordered but my husband didn't realize that. I had to call when I got home. They said it was no problem to get the correct tables. 6 more weeks have now past and no tables to be had. I finally took the wrong tables back as they were taking up space in my house. Zero customer service. I was never offered a refund or correct that Furniture I ordered. I will never do business with Ashley again.
Customer service was on point and the salesman went above and beyond to help me find what I needed. Stayed in my budget and also helped me get a great deal, will definitely be back.
Service was quick and friendly and we got exactly what we needed! Chris was a great help!
Easy shopping experience. Was shown what I was looking for was also given time to explore on my own. Super awesome 0% interest deal. Plus free delivery. Cant beat that.
I had an awesome experience while shopping at Ashley Home Store in Wichita Falls, Texas. I have never met a better sale's staff. Bobby Wayne was soooo personable and helpful in assisting me with my purchase. He was a very cheerful and intelligent salesman. I actually enjoyed purchasing from him. He and he manager made the experience an amazing one. I recommend everyone shop at Ashley Home Store and ask for Bobby Wayne and his manager. They worked out a great deal for me and I was very pleased. I can't express enough how amazing the customer service is at Ashley's Home Store Wichita Falls, Texas.
Each person I dealt with on the phone were very helpful at helping me with my order. Pleasant experience.
We went in to look at sectionals. We were greeted by the salespeople. We told them what we wanted, and after looking at several sectionals, we found the one that we wanted. It was easy, and NO PRESSURE to buy was the key to us going back after coming home to measure where we wanted to put the sectional. Thank you!
ED helped me out a lot at Ashley's in Wichita Falls, TX. Great costumer service!!
Great experience - very helpful & we were able to find what we were looking for at a great price!
Always great to work with us on what we need! We have purchased from here before this time and will continue to do so in the future!
Larry was extremely helpful in finding furniture that would match the style of my home. He was glad to show me different sets to help me find the best option. Would definitely recommend
Great customer service. Help me find exactly what I was looking for.
The sales person was knowledgeable about their inventory and patient in helping me find the right product.
Very satisfying experience. Salesman was knowledgeable and assisted with what we needed to fit our home. Defiantly will continue to shop here for furniture.
Went to buy furniture and found the quality was good. Great customer service over all and great experience. Will be coming back for other items.
Craig was awesome! Patient, informative, and very friendly! If you are looking for furniture in the Wichita area I recommend you stop by and see him!
The sales associate was very helpful and knowledgeable about the products he sold us and we have really been extremely pleased with our furniture! Would recommend Ashley to others!
We went into store a few times before we bought and everyone in store was great with no pressure. Our sales man Chris was very courteous and respected what we were wanting and we got exactly what we wanted. We will definitely return to this location again.
Staff was helpful for me choosing furniture. They moved items around to make sure I liked how it looked. Prices seemed fair, and it was delivered and set up for me as well.
Bought living room furniture for a Christmas present for the wife. They did a great job delivering it and setting it up
Nice stuff but had a shadow the whole time. Sometimes you just want to look around without the tag along.
Ordered furniture 4.5 months ago and am still waiting. The salesmen and customer service have had no sympathy and have told me to be patient. If I ever try to call, there are typically over 20 people in the phone queue because they often go for periods without answering the phone. They've given me 3 estimate arrival dates which always come and pass. Apparently getting screwed by Ashley Furniture is a rite of passage for young adults, so I guess I deserve this...
We originally stopped by for couch covers we saw online and ended up walk-in away with a new dinning set and bar stool. Overall service was great, all our questions were answered and if they didn’t have one they took the time to research to find an answer. Very happy with our purchase.
Customer service was top notch, got out of the store a happy customer and there furniture is good quality especially my daughter bed that just got delivered. Will definitely be shopping here again.
We purchased a sectional, 3 piece “dining” set, and 2 barstools back in July. Before traveling to the store, I called them to ask the situation on inventory/delivery. I am very understanding of the situation with COVID and had he let us know there would be a wait for the items I wouldn’t have minded. The sales associate lied to us and told us we could get anything we wanted inside the store with no problems. I believe he did this to get us to purchase. It’s been MONTHS and still no furniture. Salesman also stopped giving us updates because they keep delaying our delivery over and over again. He sent me the customer service phone number and i never heard from him again. The hold time for customer service is approximately 2 hours before you can talk to a rep. Overall, i believe the actions of the sales staff were deceptive and unethical. I really want the furniture we purchased and there’s no end to this madness in sight.
Craig helped us on October 11th. Very nice and did a nice job. He said if we buy from him that he would text us weekly and let us know updates. Three weeks later we go in and talk to Craig. He couldn't remember our name, number, or anything about us. Asked about a bedroom suit and he was ready and willing to sale us something else. I asked about the couch we purchased and he didn't know. He asked us to purchase the bedroom suit and I told him that it was dependent on the couch coming in, in the next 3 weeks. He had to ask the manager and it went from 2-6 weeks to 12+ weeks. He then assured me that if we bought the bedroom set that he would text us weekly. I immediately told him that we aren't falling for that lie again. His quote was "I texted you, Didn't I?" Buyer beware!
Love my new furniture I will continue to shop here
Mohamad Was friendly professional and very efficient.I’ve been buying from Ashlie for 14 years and never had a problem.
Honestly this is just for The whole company in general not just Wichita Falls. Furniture row is better
Great in store experience!! Plenty of options and price range-customer service was exceptional!! Knowledgeable and had a great mix of offering and also giving me space and time to browse.
The service we received was great! Friendly and thorough. Can’t wait to get our new bedroom furniture!
The Wichita Falls Manager helped make the purchase easy!!
Very respectful employees. They were all very nice and attentive during our shopping, especially with our 3 year old daughter being there with us. They listened to what we were asking for and only showed us those options. There was no overselling or persuasion to buy something out of our price point. The only negative, which I know comes along with any salesman, was that they were very persistent in us making our purchase that day. Overall, it was a very pleasant shopping experience.
Fast and friendly service!!!
Ordered in late June it’s October an I still don’t have it my sofa.
Scammers is all I can say to summarize it 1. They bribe people with gift cards for 5 star reviews so they can look good to the people and hide how awful they are. 2. They inflate their prices a lot compared to online and when you bring up to them they say they will give it to you for the online price. You can get save hundreds of dollars elsewhere. 3. They say they will deliver 2-6 weeks and they make you wait months without even a notice prior to the delivery date. You can cancel everything you need to do or take time of work just to wait for nothing. And when you call them you wait 30+ minutes just to get a hold on somebody just to learn you won't be getting it for more weeks. Please do yourself a favor and avoid this terrible place at all costs
Had a wonderful experience in the store Saturday, as soon as I walked in Mohammad greeted me and helped me find a dresser I was looking for and it was perfect. Everyone was very kind and helpful. Can’t wait to receive my dresser in a few weeks! UPDATE: it has been almost 9 weeks since I ordered my dresser and I have still not received it. They will not give a refund even though they called 4 weeks ago to tell me it was on back order. I was promised 2-6 weeks and have not heard back since. I will not be ordering from here again. The $75 gift card they sent me for the 5 star review has expired so I can now express how I’m feeling. The dresser is also now $290 online instead of the $375 I paid on august 15th.
Very professional and curious.
Jonathan was friendly and helpful! We ordered 2 swivel recliners, if everything goes well with delivery we will definitely be back for more furnishings. Our delivery date is taking a little longer than normal due to the Covid pandemic but that’s normal for most businesses right now.
I purchased furniture on July 3rd where they said we had to wait 2-6 weeks to be delivered. It is the 25th of September and they said now I wouldn’t get my furniture until October time frame unless they deliver it in pieces and not together. I requested to cancel my order and the customer assistant told me no or I can get in store credit which why in the world would I want that!?! Great customer service in the actual store but horrible service with the follow through. I am reporting to the BBB as well as filing disputes to get my money back. I recommend to go anyplace other than here.
Friendly and efficient service :)
Beautiful store good verity of furniture! Craig Smith was very helpful in showing my husband and I around the store until we found the perfect couch and love seat! Just waiting for it to be delivered 🤩
Craig was most accommodating, I am a shopper who knows what she wants. I went in to see a set in person that I had been eyeing for months. He showed me the pieces and a couple of other things I had needed for our home and I was in and out within an hour. All our major purchases have come form Ashley's. Although I was buying a new bedroom suite, I wanted to mention that the one we have currently also came from them 10yrs ago and is still in great shape, I just wanted a new look for our master suite.
My experience in Ashley HomeStore was extraordinary great. He was friendly, courteous and professional. Very understandable person. So thats the reason for a 5 star service.
We were acknowledged as soon as we came in Ashley’s Furniture Store with a friendly smile. The sale person Jonathan, asked how he could help us find what we were in the market for without being pushy. He was very courteous and pleasant. Excellent service. Tony & Robyn Della Pietro
Great experience, very helpful and got us exactly what we needed.
Nice store and great staff
Sales lady was nice and even went to her manager to see if we could get a discount.
Very happy with the service and quality of products! My family is looking forward to adding the new furniture to our home!
Loved my experience here. Walked in and I wasn’t bombarded by a salesperson. Walked around and looked at furniture, found a chair my mother and I loved and found a sales person. Happened to be the store manager. No haggle pricing and he gave us a great deal. Just waiting on delivery of the chair. Highly recommend this store and the staff
I shopped Ashley to look for a specific piece of furniture, after narrowing my search on line. At the store I was greeted quickly and shown the piece on the floor. The purchase was quick and professionally handled. I will receive email notice when the furniture arrives.
This store is always clean and the associates are very friendly. They are always there to help with anything and really work with you on getting a good deal. We have bought a few items from this store. We will definitely be back!
Mohammad was great! He showed us living room furniture and explained all of the features and was very patient and happy to answer all of our questions. I have never had a bad experience with Ashley. Love Ashley's furniture!
I arrived in the hour of business and was greeted and quickly found what I needed. The sales consultant was knowledgeable and the check out person was patient.
Awesome experience in the store. Store was clean, staff was friendly and manager went over and beyond to assist us. Delivery crew caused Ashley’s to loose a star. Please ensure you throughly check your items prior to the delivery team leaving.
Ashley Furniture went above and beyond to assist in getting me new bedroom and living room furniture. MD by far gave the best customer service you can get! He was very patient and put me at ease with helping me pick out what would suit me best. The store was beautiful and all the staff is friendly and kept me updated with my order. I'm very pleased and will definitely will be purchasing more top quality furniture from here. Reasonable pricing and would highly recommend.
I went into the store with my wife knowing she is very particular about furniture and colors. She has a definite style all her own and we usually search forever trying to fine what she wants. The Ashley sales team was great. We found a couch on sale. The salesman wasn’t push, but rather was patient and understanding. Definitely will shop Ashley again!
Great service and prices
Our sales person at Ashley's took great care of us. He assisted my husband in picking out replacement furniture for our new home. He took extra time and sent me details of the pieces, which allowed me to take part in the final decision making. Thank You DM, you're the best. We will remember this store the next time we are looking for something new.
Great customer service! I look forward to my future purchases with Ashley Furniture.
Awesome experience. Manager by the name MD was awesome. Made the trip that day we’ll worth it.
I'm highly satisfied of my purchases I made.
Ashley's is an awesome place to buy any furniture. My sales person really worked with me to get exactly what I needed. Very pleased
We were shopping around for a mattress. Went to Ashley's first. Then 2 other stores. And decided you have the best deal on the best mattress. Very please the the service and the deal we got. Thank you
Great customer service and quick delivery team! Very impressed by the delivery team!
Never received my $100 gift card. I called 3 times and was told they would look into it. It took 6 months for my furniture to come in. Won't ever go back to Ashley's Furniture.
Sales person was friendly and knowledgeable. They had the sofa and loveseat that we were looking for and the price was reduced with an in store sale. We are looking forward to our new furniture.
Nice sales persons no pressure shopping
Treated well
We had a great experience at Ashley HomeStore. We worked with Larry, who was super helpful. The free delivery to our home in Oklahoma was an added bonus.
Ashley Furniture never fails me!
We had an excellent experience at WF Ashley store! Our salesman was extremely knowledgeable and showed us several options at various price ranges! We found the perfect couch, ottoman, and snuggler chair for our bedroom and it was delivered and set up soon after! We will definitely shop Ashley in the future!
This is the second time we purchased furniture from Ashley’s. We love our living room set. So we went back for our new bed. The customer service is excellent. We have had our bed room set since November we love it. And we still love our living room furniture.
I love my new furniture and entertainment center. Ashley Home made it so easy to buy. They also did not pressure me into anything.
We were very pleased with our purchase of a couch and 2 recliners plus a table. I would highly recommend Ashley Home Store.
The customer service was awesome. Good sales skills, very professional, Knowledgeable about their products and offered different promotional products. It was a pleasant visit and will recommend Ashley Homestore anytime.
Ashley’s is the Best place to shop for Home Furnishings. Salesmen very helpful and knowledgeable of products being sold. They will go above and beyond to help you in anyway they can. Highly recommend you do your shopping here.
Never in my life will I shop here again. The lack of communication and the fact it took twelve weeks to get my bed delivered when I was promised 6 weeks is completely unacceptable. Thanks Ashley’s for keep us in the dark... oh and don’t even get me started on their “delivery” workers..
Excellent selection and excellent service. Liz was very patient with helping me find a bedroom set, couch and a few other things. Overall great experience and I will definitely be a return customer.
Very easy to work with. Very polite and fast to answer any questions my wife and I had.
Friendly and helpful customer service and good quality merchandise.
I had higher expectations of the furniture after the sofa and recliner I purchase from HomeZone turned out to be a complete bust after ~6 months. Hoped going for a higher quality retailer would result in a higher quality purchase, alas, I'm once again disappointed. The in-store display was comfortable and didn't have any obvious issues - the one that delivered, not so much. At least the salesman was knowledgeable and friendly, hence the second star. So the furniture was at least delivered timely by a seemingly competent crew. But one set of legs was missing. For a three piece sofa set, this posed an issue. Despite their assurances of getting a set sent out within a few days, it took a month, and even then the legs were a different height. Moving on, all three pieces of the sofa feel like they're from different sofas. Different firmness levels, different amounts of padding, different construction heights, etc. I can shim the legs to make up the difference, I cannot do diddly about the other issues. I've had the furniture less than a year and already the cushions are sagging. I wish I could blame it on myself and my s/o being massively obese, but unfortunately that isn't the case. It's simply cheap foam padding. The construction consists of sharp 2x4s with no sanding what so ever where if heaven forbid you lose a phone/remote to the void, you're bringing bloody knuckles back up. It's even possible to sit far enough back where one's rear end gets a very, very, very unpleasant surprise. Go figure! Simply put, it's a disappointing piece of furniture worth far less than what I paid for.
This is the third purchase I have made from Ashley furniture in less than a year. The manager MD has always been very helpful and I am very please with the things that I have purchased. Very good quality and great prices.
This is one of the larger furniture chains in Wichita Falls. Good quality stuff and nice floor sales reps. The biggest downfall of this company is the delivery of goods. I get that we’re in the middle of a pandemic but, I’ve experienced this Ashley store while not in a pandemic and it’s the same issue: months AND MONTHS without all my items!! Initially, the sales manager told me 2-6 weeks and now I get a text message informing me that it won’t get in for another 8 weeks?! This is absurd as they gave me a a wide timeline and now they’re not upholding their word. If you want nice looking, good quality furniture find another option in the area unless you can wait ~3month for receipt of your items.
My rep, Muhammad, was knowledgeable. I just told him what I had in mind and he was able to find exactly what I was looking for. His knowledge and expertise saved me a lot of time and money. Thank you for a job well done.
Sales Rep in the Wichita Falls, TX store was nice & very helpful; however, I feel like my family was actually misled; We purchased 2 full size bedroom groups for our son & daughter; While in the store, the sales rep invited our kiddos to try the mattress out that would accompany thier beds. We were informed that both bedroom groups with some with the exact full size mattresses. They felt very comfy, so this was great. At the time of delivery and setup, we had no idea that we needed to check the mattress quality, because both were delivered brand new. Over a couple of months timeframe, my 8yr old son began to complain about his mattress and saying is was uncomfortable, but my daughter loved her mattress & bed. I really didn't think much of my son's complaint until I sat on his bed one day for myself. At that time, I noticed that his mattress felt like a box spring bc every time, I pressed down on the mattress, it felt completely like Springs. My daughters mattress was very fluffy & plush. To ensure that their beds did come with 2 different mattresses, we attempted to follow up with the W. Falls store, since this is were we purchased the beds. All stores were closed due to COVID-19 at that time, so we were informed to call back when stores re-opened. We were finally able to get in contact with our sales rep from store & informed that in fact we shouldve been provided with the exact mattresses and it was possible that our son's mattress was defective, as this happens at times. Store requested that we take pictures of both mattresses and email to the store. We followed this request, but never received a follow up. We were referred to Ashley's customer service & the same request to take pictures of mattresses & send to customer service. We complied with this request as well.. Only to follow up again and be told that we had the same mattresses but It was possible that 1 was defective so a technician was scheduled to come out & look at our mattresses in person 2 weeks later. The technician was in our home for 5mins & reviewed our sons mattress by placing a string over the top of unit to test for dips within the mattress. His assessment found no dips, but he did assess my daughter's mattress and found that they both were the same exact numbers but felt completely different & he was unable to explain why! He assured me that he would make note of the complete differences in the quality. This was over a week ago & to no prevail no one from Ashley's Home Furniture has followed up with my family. I called today to learn that our request for a new mattress had been denied due to Ashley not ensuring the comfort level of their customers or mattresses. I was also informed that this is an issue that should have been addressed at time of delivery or setup. As customers, we assume that brand new items are being delivered and arent aware that we should have checked the quality of our mattresses, especially if they were taken out of plastic. This response was beyond me, because I dont understand why a customer would spend over $1500 on a youth bedroom group, if they didn't want to ensure the comfort level of their child. Because of this response and Ashley's Home Furniture inability to follow up and meet customer satisfaction, we will no longer provide this company with our business and we will be happy to share our dissatisfaction. We work hard for our living and we dont have money to waste with companies who dont care about their customers. We will have to purchase our 9yr old son a brand new mattress after having his brand new bedroom group less than 1 year.
I felt the price was fair and the customer service was very good
The people at Ashley's were very accommodating. They gave me great discounts, dealt with my routy 2 year old, and even delivered for free. Thanks everyone at Ashley's in Wichita falls Texas.
Chris was very helpful and knowledgeable! People wore masks and were considerate. Recommend this store!
They were super friendly! And didn’t hound me around the store. I worked with the associate Dana and she made my experience stress free and enjoyable. I ended up buying a breakfast nook dinning set. I will most definitely come back to this store and shop once I finish settling in to my new home!
Salesman was very knowledgeable about everything I looked at. When I finally decided on a recliner it was going to take 5 weeks. He worked hard to get it sooner since I have a bad back and was needing one soon. Thanks for everything.
They have good quality furniture, just delivery and customer service is not good at all.
Great experience and help with finding a mattress! Will definitely be shopping there again!
Larry really helped us out when trying to find a dresser. Our apartment has a weird doorway, so he showed us plenty of options until we found the right one. He also gave us a great discount for paying cash, so we’ll definitely be back to look for more furniture.
My wife and I came in looking for a few items specifically. A lot of the inventory was sold out, due to slowed production during Covid, but Donna was very helpful in informing us when new furniture would arrive and how long to expect delivery. Overall we were both very happy with our experience!
Fast, pleasant service, got a fair deal on a really nice recliner
The delivery came earlier than the delivery date. There was free installation and free assembly of the item. The sofa has been serving its purpose and there has been prompt customer care support service.
Love our experience. Furniture is great!
Great staff, no pressure to buy what we didn't want. Showed several different styles.
Good service. They worked with us to get what we wanted.
Donna was very helpful and kind. Was able to find exactly what I was looking for, and kept me within my budget. The whole team was very friendly and helpful. Will be going back to find a dining set, perfect experience.
Good furniture.Great sales people!
I made a purchase during the 4th of July doorbuster sale and it went very smoothly. Staff was friendly and the entire store exercised social distancing due to Covid. I had a very good experience and I cannot wait to recieve my furniture!
Nice furniture, nice people, long wait but worth it.
Craig and MD were very helpful in helping us find and pick out the best furniture for our house.
I love shopping at Ashley furniture. I enjoy the excellent service provided. I will be sending some friends to shop here as well. Fast delivery as well
My sales person was great and helpful. The people at the check out desk are not trained properly, and still ask questions when they are unsure of things. I understand that and have no problem with that at all. One of the girls was trying to ask the manager "Juana" for help and she kept walking off on her. Prior to this, I walked up to the checkout to purchase a doorbuster item and a mattress. Before even looking at my items, Juana says to me that I am not allowed to purchase both. I advised her that I could as only one of my items was a doorbuster and the other was part of a different sale. When she realized this she just walked away. She was rude to me and the workers. When I asked for her superior's information she blurted it out to me and again walked off. I was very dissatisfied and disappointed when my check out experience.
Salesman had no clue what I was asking to see and kept trying to get me to look at items I specifically said I did not want. I went in to four different furniture stores and everyone knew exactly what I wanted except this salesman. I decided he was either really pushy or he didn't have a clue. He flat out told me they didn't make what I was looking for, even though I mentioned having seen it online on their website. I finally saw the style of couch I wanted, and then he miraculously found three more in the store of the same style. In the end, the couch seemed nice but the price a bit too high. I ended up getting a nicer made couch at another store for $500 less. On another note, their pricing/financing seemed very fishy, so buyer beware. The "cash" price according to the salesman was $2199, even though the paper said that was the 12 month financing price. Then he told me that the 6 year interest free financing price was $3899! How does that make sense? Take my advice and shop elsewhere.
I went in there know exactly what I wanted, quick and easy. Only complaint is that delivery is taking longer than I had hoped.
The Salesman was very helpful. He didn't just sit on us, he answered all questions about the sets and the insurance. Nice people. Came on home then called and asked for the sales man, it was the next day but he remembered us. We completed the sale on line. They are going to take care of delivery. We signed all Papers online and it was all good. We do have to wait on the special order furniture but we are hoping it all goes as smooth. Thanks Ashley store in Wichita Falls, TX.
Excellent customer service
I received my Olsberg Sectional today. It is absolutely beautiful in my home. I was expecting it to look smaller in the room, but it is quiet large. Very comfortable and plenty of room for lots of seating. Delivery guys were awesome and very prompt. Pleased costumer.
The saleswoman at Ashley’s Furniture (Liz) was so helpful. We went in looking for one item and ended up ordering several items. She was very knowledgeable about the merchandise and made us feel comfortable in the products that we purchased. The manager on duty was very helpful and nice as well. My husband and I can definitely appreciate purchasing from an honest salesperson and that is what Liz is. Thank you so much for your help and guidance!!!
Great customer service. Made the experience great. Will definitely be back.
Greeted by several people. Asked for Tara and she treated us like family friends. We got great furniture and lots of information. Will always buy from Ashley. This is our second set in 12 years. The last one is great just need new padding. Thank you!
Great experience! The employees were very helpful and helped me find exactly what I was looking for.
The staff was friendly and helpful. They showed of several options in the style we wanted. Thanks Ashley's Wichita falls.
We found the dining room set we were looking for at a great price.
Everyone was very nice and very helpful. I can't wait for my table and chairs to arrive.
MD was great and very helpful.
BW was very friendly, knowledgeable and helpful in my decision making. He answered all of my questions to my satisfaction. There was no high-pressure tactics, which I appreciated very much.
I've had a couple of horrible experiences in the past with Ashley's, but the last couple of times have been better. Only bought once since my bad experiences. The last sales man knew exactly what we wanted and we ended up buying. Only downside is the long wait time for delivery.
We loved the attention received from the sales person. It was impeccable. Although the cost was higher than what we desired to pay, we just love our sofa set.
Great experience. They gave me a great deal on a nice couch. It was delivered earlier than expected. The delivery crew was very professional, fast in putting the couch together, and courteous. Would recommend.
Found the perfect couch that I have been looking for for years! The pricing was great and salesmen were super helpful!
Awesome service, all around 10/10
They gave me water and the people were super nice whatever we didn't have ID they told us they would hold anybody else from seeing the furniture until we got back and that was good loyal salesmanship we will return to Ashley Home Store in Wichita Falls if we need anything else for our home thank you
The associates were very kind and eager to help. Even when the manger told us that we couldn’t get financed for exactly what we wanted we wanted to go a different route and just not get a certain item until we paid off what we wanted in 3 months. Well the manager and the associate, Liz, kept working it until we were able to get everything we went there for. Excellent customer service guys. I was very impressed with the outcome.
Good service, explanations on when the furniture would be delivered.
Muhammad greeted my friends and I as soon we walked in. He wasn't pushy at all. I was only there because one of my friends was looking into purchasing some living room furniture so she went off with Muhammad and my other friend and I continued to look around by ourselves. We were approached twice by two different sales people but once we said we were just looking, they backed off, which we appreciated. My best friend saw a sofa "she just had to have" so when Muhammad and my other friend came back around, we talked price. It was more than she wanted to pay, so we left. That sofa was on my heart for days so I prayed on it and I knew buying it for her was the right thing to do. So I did it! I called Muhammad, he remembered us and we got it done! He was so helpful and polite. Thank you Ashley Furniture!
Nice, friendly staff who were attentive and accommodating. We had already located the furniture we wanted to purchase on the Ashley website. Ashley offers a price match guarantee. We brought in an ad that depicted the exact furniture at a lower price. The manager immediately matched the price and even gave an additional discount. We were advised the furniture order would take 2-6 weeks for fulfillment and such was agreeable. Later that afternoon we received a call and informed that our furniture would be delivered within 7 days. Extremely satisfied and will definitely shop with Ashley in the future.
Very friendly staff! Attentive without lurking. Answered all questions. Fair pricing. Clean and comfortable environment. My first choice for furniture needs.
Answered any questions I had before I purchased my furniture. Very friendly staff.
The staff member that helped me provided great customer service. They let me look around and answered all my questions. The store manager was also helpful and i received the assistance I needed to finalize my purchase.
Great service and treated us with respect and honored our request
Very nice and friendly people, sales person was very helpful. Great selection of furniture. The chairs we got were on sale, which made it even better. Delivery time was only one week instead of the two to six weeks.
Great Job!!!
Very welcoming and super friendly!
We were looking for my daughter a twin bed. We went everywhere in town looking for one. Going to some stores with rude customer service. Until we got to Ashley's. The woman who helped us was simply amazing. Very helpful. Definitely would recommend them.
Great customer service and ease of financing.
Scratched and dented my front door, claimed they didn’t do it. Couch is nice though
Totally professional and fun place to shop!! Will be back in the future to buy more furnishings!!
The sale person was vert polite
Prompt and very helpful.
Fast, helpful, good financing and nice techy bed
My wife and I were actually looking for bedroom furniture for our daughter. Upon entering the store BW was very polite and helpful with our request. While browsing we saw a dining room table we just fell in love with. After talking it over with each other and also getting prices from BW and our options to finance we decided to get the table. The experience was refreshing and we will shop at Ashley HomeStore again.
Amazing customer service. M.D (one of the store managers) and his partner, were helpful and went above and beyond to help me find exactly what i was looking for.
Craig is/was a very helpful and knowledgeable salesperson. He was patient and kind as we shopped and came back multiple times to be certain of what we wanted. The whole team at the WF store was interested in getting us exactly what we wanted and at a good price. Very pleased with our overall experience.
Currently in the works of relocating to Wichita Falls, TX from Ontario, CA. I spoke with Larry over the phone and he was extremely helpful. He made the whole online/over the phone purchasing process very easy. If relocating to the Wichita Falls area I highly recommended requesting Larry to help you with the process.
We went there to purchase new furniture and was treated great between both the salesman and the manager. All around Wichita Falls Ashley Homestore had the best prices and the furniture we were looking for. The salesman was great to us and bent over backwards to make sure we got what we wanted.
Love the sectional we purchased at a great price. They also had some great customer service. Highly recommend this place!
My fiancé and I had a wonderful experience at Ashley Furniture. Bobby Wayne Watson was the employee that helped us today. He is kind, friendly, and very knowledgeable about the furniture products. BW was very helpful in our search for furniture.
Ashley's always has great customer service and great quality!
From the time we first walked through the door we were met with a friendly face. He immediately offered to help but was not pushy at all. Our questions were answered and every effort made to insure we we felt like the most important customer of all
Great customer service. The sales people were attentive but not all in your face. The financial side was quick and pleasant also. I would definitely return and do business with them in the future
great choice of furniture & helpful staff
I went in the store looking for a specific item and found it. The salesperson was very helpful in assisting me with my purchase.
Love Ashley stores great place!
The sales associates were so helpful and knowledgeable. We will definitely be buying more furniture from Ashley.
Great service! Quality furniture! Tons of options!
Great service and very nice people
My wife and I are updating our living room and shopped several furniture stores locally and on line. Ashley's in Wichita Falls had what we needed and our salesman, Larry, worked diligently and friendly to help us get what we were looking for and a very good price. Larry was great and followed up with us to complete our purchase.
Alana and Craig are two great salespeople. Very attentive and helpful to find what you are looking for in your price range. Definitely recommend going through them to buy you're new furniture.
Ashley's Furniture Welcomed Myself & My Wife Once We Walked In. Very Polite & Respectful. The Guy That Helped Us Was Very Helpful & We Found What We Wanted. Great Service All Around Thanks.
Everyone was very helpful and knowledgeable. They answered all questions quickly and professional.
Had a great experience ordering our furniture.Looking forward to getting it delivered and set up.
Shopping experience was great. I would recommend this store to anyone.
When I entered the store everyone greeted me with a smile and helped me right away and was able to get me what I wanted and helped me out with other stuff. I recommend to other customers to go there and get furniture. I will be back to get other furniture in the future.
This is one of the best furniture stores I have ever been too. They have a wide selection of pieces and are very knowledgeable. They have a cute area for the kids to hang out while you are shopping. I love the sectional that we bought and I look forward to shopping there again for our next piece.
Good experience, had what we needed, had time to look around and try furniture before purchasing, friendly sales personnel. Got good prices on purchases.
We have brought several items from Ashley's over the last 20 years and the quality, selection, and availability has been outstanding. The manager, sales associates, and delivery personnel has made it a pleasure to shop and do business.They never try to pressure you into making any decision and are always ready to answer any questions you may have about your selection. We would and will highly recommend Ashley to anyone looking or shopping for any household item. Thank You
Excellent customer service , knowledgeable and orders are delivered as scheduled.
The workers in the store were incredible. They met my every need! Will buy from here again!
Everyone at the store and delivery personnel was extremely professional and welcoming.
we were very pleased with the staff and the quality of the furniture that we bought. The people were very helpful and were very knowledgeable of the furniture.
The store is beautiful, I live in Lawton, went Wichita Falls to look for a couch, went to Ashley store first, then off to every furniture store in town, ended up going back to Ashley furniture and bought my couch, the staff is amazing and the prices were better then anyone else with much better Quality, I will definitely go back to get my living room chairs. Love this place
I had a ned for my couch to be delivered quickly kly and the sales man got with the store manager and he contacted his manager to make sure that I would have it quickly and it will he here as needed within 8 days. A truly wonderful experience.
All of the employees including the store manager were completely awesome!! They were very helpful and understanding of our situation. They answered all of our questions and were honest. They were also very understanding with us having our crazy kids with us. Lol We will definitely be going back to them with any other furniture purchases that we will need in the future! Thank you again for everything and all of your hard work!
good
My experience at Ashley was great! Prompt courteous salesman made the transaction fast and smooth!
I bought furniture from Ashley in Wichita Falls. They said it would take 2 weeks to be shipped to my house. It has been a month and a half now and still no furniture. I have tried to contact the delivery department can never get a hold of them. Called customer service and they said that someone keeps forgetting to schedule the delivery. Called the store in Wichita Falls and they said they could not do anything about it and that I needed to contact the departments I have been contacting. My wife and I will never buy anything from Ashley Furniture again.
Staff was very helpful and friendly. They helped me find exactly what I was looking for, a bench to match my existing dining room table. Very happy and will return to this store if I need anything else in the future.
We've been in the store a few times while trying to decide on a new dining room table. Mohamed really went above and beyond to hear what we wanted and took the time to go through the possibilities online with us until we finally settled on one. He worked with us in terms of the pricing and worked to get it as close to our budget as possible. Completely satisfied and will return in the future.
I went in on 1/26 with my girlfriend to look at occasional tables. The sales lady started hammering me with questions from the moment I walked in the door. She was trying to get a handle on what style I was looking for, but I told her that I’ll know it when I see it. I mentioned to her that I had sold furniture myself for two years, (Actually, 2 and 1/2 years at Mathis Brothers in Oklahoma City) hoping she would get the hint that I wanted to look without all the questions. A good salesperson would have been able to read this, and say something like, “Well, make yourselves at home. I’ll be nearby if you have any questions. Instead, she felt she had to go get her sales manager to see if he could get in with me. He came at me, giving off the vibe that I needed to be there to buy, even saying something to that effect, and wanted to shake my hand. I was having none of that. In my past life in furniture sales, never would I have thought to even try to attempt at strong-arming a customer in trying to control the process. (The dude basically fell flat on his face, not knowing what to say after finding out I wasn’t playing his game.) Needless to say, there won’t be a “process” with these guys. They were very unprofessional. As soon as he walked off, my girlfriend said she didn’t like the way the sales manager behaved towards me; that she didn’t like him. I won’t ever be going back.
Hello Im Ulyssia Straughter! I visited your store yesterday on January 23, 2020 with my significant other. We were greeted by a young gentlemen by the name of Noah. He was so helpful and as I described what I was looking for, he leaded us to the perfect bedroom set. Then he introduced us to his store manager, Muhumad (if I spelled that correctly). They worked with us with patience. Great job gentlemen! My Mother Charlotte Williams bought a livingroom set there as well and is very pleased with her set. I cant wait to see my set in my room and defiantly read to sleep better with the mattress we tried at the store. Thank you! Sincerely Ulyssia Straughter and Lloyd Williams
Everything was wonderful. Store is beautiful and our salesman Mohammad was a joy to work with.
Craig was really helpful in store. He answered all the questions my husband and I had and made the purchasing process go pretty smooth. Not to mention my couch is supposed to be here after only 4 days instead of the 2 to 6 weeks that we had thought it was gonna be.
It was very pleasurable visit and purchase ! The seller was very informant and helpful .
Very personable. MD was very helpful and patient with us. He made our experience pleasant and quick. We told him what we wanted and in less than an hour we were out with a new sectional to be delivered.
We had a great experience at Ashley Home store!! Friendly service and lots of choices!!!
From the moment my wife and i walked into the store we were greeted by sales associate, and felt extremely welcomed. All of our needs we're met and we were also able to get amazing deals on most of the things we wanted. Not once did i feel pressured or swayed to purchase anything and that made it easier for me to make conscious decisions on all of my purchases. I'd recommend this Ashley HomeStore to all my friends and family.
I started looking online at several different stores for living room furniture a couple of weeks ago. Each and every time I would go back to Ashley's website because of the price and beautiful furniture they have. I went to several stores before actually going to visit Ashley Furniture in Wichita Falls. The saleslady Donna was so helpful and not pushy at all. She offered so much help and is truly a blessing. I would certainly recommend visiting Ashley furniture. Thanks Donna!!
The staff who assisted my family was more than helpful and very patient in giving my family and I the time we felt we needed to view furniture and make a well informed decision. His demonstration in the sturdiness and integrity of the furniture we were viewing is what sold me on making a purchase of three chest of drawers. Thanks Craig from the Wichita Falls Location!
Larry was very helpful and made the process very easy. We will be returning to buy more from him in the future.
Right price at the right time
We have used Mohammed Asis a few times and he is so nice and thorough. I would highly recommend him. However...We just bought a Sesson power recliner and accidentally saw it (the exact same one by Ashley) advertized on another website for $1115 which is $500 (approx) cheaper. We called the store manager (which we found out doesn't have a manager). We have bought several thousand dollard from them in the past year but will not be buying from them again!
Customer service was great and the deals couldn’t be beat for the quality furniture! Thank you!
Best experience buying furniture ever. Im sure that they have many good employees at this location but if I went back Id be asking for Larry he was pleasant, patient and extremely knowledgeable about the merchandise and operation. I will be buying all my future merchandise from this location.
Exellent service we found for what was looking and moore. Will choose over home zone in the future
Moved recently to the Wichita Falls area and needed furniture. We had visited several other furniture stores in the area and could not find what we had been looking for. Found it at Ashley. The salesman was very helpful and after all was said and done, we walked out with an order for living room and bedroom furniture in the exact design we wanted.
Perfect 👌
Very friendly no high pressure sales very knowledgeable and helpful. Loved our 1st time experience
Excellent service and pricing. MJ worked hard with, and went over the top to accommodate our request, and to give us a great deal on the furniture. The office manager, Raegan, was a a pleasure to work with, making the transaction simple and easy to understand.
Enjoyed looking around and found exactly what I have been searching for! Salesman was very nice and allowed me to look but was close enough for me to ask questions. His name was Larry. Very helpful and no hard sell! He had the paperwork prepared quickly and the sale went smoothly! Thank you Ashley's for a good shopping experience! Mary
It was a nice experience with 0% financing and free delivery. Large selection
I always receive the best service when shopping at Ashles HomeStore. The sales associates are very helpful and very attentive. The manager is very friendly and helpful as well. I have never left the store with a bad experience, and I always find the perfect piece of furniture.
Good people to work with, good prices and negotiable. Lots of product to discern and no salespeople buzzing around. The ladies at the desk were friendly and polite. I rang the bong, fun purchase experience.
I have bought several pieces of furniture from Ashley’s Furniture in Wichita Falls, TX and they are always very helpful and I love my recliners and my new couch.
I was lied to by one of the employees here at this store. I was told that if I didn't like the item that all I would have to do is mention that to the delivery employees and not sign for it and they would take it back. Just called today because me and my husband had discussed a different option for our home potentially and when I called I was told that I can't return any item and that if I didn't sign it they would charge a 25% cancellation fee(which was fine and understandable), but that the other 75% was an in store credit only. Which forces me to either keep the item we bought or buy something else from their store. Never again will we purchase an item with Ashleys. First and last experience. The guy that sold me my item was just a "yes man," telling me what I wanted to hear to make his sale. Update: As I stated I was fine with the company collecting a 25% cancellation fee. My issue is that you refuse to keep my 75% forcing me to shop Ashley's inventory. I was told that I would get a full refund, not store credit. It's ok though we received our table and will keep it so that there is no further business.
We are very satisfied with the service we received from MD and Donna at the Wichita Falls store. We look forward to doing business with them again in the near future.
Larry was great. The staff made it very easy to get a deal done. I came prepared and it only took 20 minutes to do everything.
The people were friendly and the place was clean and well organized!
Friendly sales staff, very helpful, were not pushy at all, allowed you to look without pressure but eager to help if you asked for it.
1st time I had ever been in the store. The 2 people greeting at door were not friendly and rather rude. There was 1 Gentelman that was friendly wish I would had got his name. Had to stand in line for long time to pay out. Was not happy with how was treated or how long it took to pay out.
Good prices, and the best selection in town.
I had a wonderful shopping experience at Ashley Home Furniture Store. Especially, working with Craig!
Mohammed, the sales person, seemed legit and trustworthy, but the customer service that we have received has been very disappointing. We received damaged goods and it took 4 months to get it repaired. We still haven't received the 55" TV that we were promised, and I expect that the extra warranty we paid for will also be worthless to us if and when we need it. So disappointed in Ashley.
My mother and I were looking for a recliner and found one that had an incorrect price attached to it. Our salesperson Donna was courteous enough to ask the manager if the store would honor the incorrect price. The management agreed. Our entire experience at this store was excellent from the time we walked in until we left. All the sales associates were courteous and welcoming. I would definitely go back to Ashley's for any additional furniture needs.
Their customer service is absolutely the worst I've seen from a business. If you intend to have furniture delivered to you my advice is, Don't. Shop somewhere else. I'm fighting for a refund right now and they can't even seem to communicate with me enough to get that done. Not worth the stress and trouble at all especially not for as much as you'll spend.
We were very impressed with our salesman's knowledge of the product. He explained the fabrics, styles and mechanisms of each loveseat. He remembered what we liked about each one and helped us narrow the choice without being over powering.
Being a customer yes you gonna get a 1 service... being a warehouse employee not so great...
The staff was very helpful and patient, while we were trying to make our decision.
The delivery men were both efficient and courteous. The experience was very positive.
We are very happy with our purchases at Ashley's Furniture store.The staff was very friendly,the people who set up our furniture did an amazing work in a short length of time. We will be getting more furniture from Ashley's. We appreciate their business very much.
My wife and I went shopping for a new large sectional couch. The floor reps was very patient and answered all of our questions. Donna was awesome! We are happy with our purchase and excited to get it.
Easy shopping process and friendly, helpful staff to answer any questions!
Easy to work with good people great selections.
Great store, friendly staff, and superior service!
Had a good experience buying livingroom set. Lady was very nice and eager to help us find what we were looking for. Other employees worked together great with her to make the process faster. Still waiting on the couches but that is expected still. Will update if there is any change. So far good experience.
Friendly service, the lady was very helpful.
Tried to go to their Black Friday Sale. They only had 1 or 2 of the main items. By the time 6 or 7 people had gotten in the door they were out of everything. I will never go back to a place that operates like this. They only had enough stock on sale to get you there, but not enough to be true to their customers. They should be ashamed of themselves. Most of the people in line wisely left before every getting in the door.
Overall a great experience! I was able to find exactly what I was looking for, the staff was knowledgeable and helpful, and I was in and out within an hour. Would recommend them to those looking to buy new furniture.
Very nice place
My experience with Ashley was excellent. I also want to commend the sales person that helped us, Donna Sharp. She was very professional, friendly and very helpful. Over all my experience at Ashley was awesome. I give Ashley five stars. Thank you, Christine Perez
Staff was friendly and knowledgeable.
Moved out of state and had to sell alot of our furniture. When looking for our home we decided to order our new furniture from ashley.we were told we would have our stuff by Thanksgiving which would be perfect so we pkaced our order. First call said our stuff should be in Lubbock by the 12th..awesome!! Then next call was should be there the week of the 18th..ok that works i have family coming they will have a place to sit and a bed to sleep on. So i called to just to make sure it was still coming and the lady told me thatt hey are waiting on the bed rails..ok i asked if they could send the rest of my stuff and she said she would work on it. I called back 8 timrs before i got to talk to a person and that lady told me none of my stuff was in and it wouldnt be ready till the 31st.really disappointed that we will have no table to eat at and no couch to sit on for Thanksgiving. Will not be going back yo this company
We were very pleased with our experience and purchase!
Staff was great, manager was very helpful. Wouldef come back again.
My wife and I found exactly the kitchen table and chairs we were looking for. Larry was very helpful in guiding us to the types of furniture that fit our parameters and all we had to do was make the decision. Good selection. The only drawback was the 2-4 week estimated delivery time, although the reason was explained very well.
Great experience throughout the entire process. Only took 2 weeks from order to delivery. Great salesman, great delivery guys, would totally buy from Ashley Furniture again!!
We recieved our bed early than anticipated and our livingroom furniture was delivered on time and assembled and in excellent condition.
Was a very good experience. All the staff were friendly and very knowledgeable. They worked with us and walked us through the entire process.
Great customer service. I went in knowing vaguely what I was looking for, and the sales associate who helped me showed me multiple options in my price range until I found a sectional I loved. I was in and out in maybe 30 minutes. The process was fast and easy, everyone who helped me was very friendly, and I ended up with a really great deal on my purchase. I’m excited for my couch to arrive before the holidays!
M.D. was very helpful in helping us find what we needed.
Great people to work with getting our new bed,helpfull and will do business again
I had an overall good experience. I was just frustrated that I couldn't qualify for your 90 days same as cash program due to the fact I use Green Dot Bank. I use that bank for it is more convenient for me as I get paid 2 days in advance. Other than that it was good.
everything was great until the point just after payment when the salesman dropped the bomb that delivery would be between two and six weeks!!!!!! I have NEVER heard of such a long time for delivery!! I should have said I'd deliver the payment in two to six weeks!!! But I was too shocked to say anything at the time!!! Where is this furniture coming from, China? On a slow boat??? This is unbelievable !!!! I won't be returning or sending anyone a reccomendation to shop there!!!
THE WORST STORE TO BUY FURNITURE!!!! We were lied too and the movers did not even try to put the furniture in the house. Do not sign any receipts or anything or you are screwed. They have a no refund policy even if they can’t or don’t want to put your furniture your house. Customer Service was rude and if you are military you will get no type of respect. For all military who are house hunting and looking for furniture I recommend not to shop here. Just to be safe.
Excellent service and great pricing on what we were looking for. Our sales specialist was top notch!
The delivery team and sales rep was amazing!!! We’ll be doing further business with them!!
My wife and I have purchased several items of furnishings from Ashley's and stopped by to see if they still had an end table my wife had previously seen. The associate that usually helps us was off the day we stopped by but we were assisted by another sales person. I was impressed that, after the sale, he credited our purchase to the associate we normally use. We've always liked shopping at Ashley's and this was an added plus.
Donna helped us get the perfect couch for our growing little family! Staff was very personable, friendly and heard what we wanted & delivered. I'll definitely be getting our other furniture from here!
This was my third time making an in store purchase with Ashley and I’ve made several online purchases and always been pleased with the customer service and quality of furniture we’ve received.
As soon as I walked in I was instantly greeted and helped. The man that helped me was very polite and listened to everything I was saying. Even though we kept going back and forth between the beds I was looking at, he remained happy and patient. In the end I happily purchased what I had went in the store for and came out with a free TV, a great discount on the items purchased, and a free Tempur- Pedic pillow. I will be purchasing all of my furniture needs from Ashley's HomeStore for as long as they're in business:)
The store it self would get 5 stars. But since customer service will screw you over then it's a 1. Speed close to 20K on stuff and the the Mattress is messed up after a little bit. Called them and did all I was to do.. to be told that sorry nothing we can do about it.. but we will give you $300 off the next mattress .. So it will cost me about $1,100 and your going to take $300 off.. thanks for making me spend More money... It's a joke stay away from them
My wife and I purchased a couch, loveseat and chair with an ottoman at the Ashley’s Furniture store in Wichita Falls Tx . The salesman Mohammad Asif was very friendly and polite and knowledgeable and it was his mannerism that helped our decision in purchasing the furniture at this location.
Ok, so not gonna lie I have never been a huge fan Of Ashley's Furniture store but yesterday my opinion changed.. A LOT! Kept hearing their commercial and decided why not. Walked in and was greeted almost instantly. Walked to where I wanted to be and had the nicest sales person come up and introduce himself. I am not a sales person kinda person but this man knows his job. He helped me find new beds for my kids and the no hassle financing was amazing. Even told my oldest about it and she also got a new bed yesterday. He made everything so easy and even walked out with a new pillow for me. Not only will I be going back I think I have found my new furniture store. Extremely nice people. Give Mohammad a call. You will not regret it.
We had a great experience at Ashley Furniture in Wichita Falls. This is our third time to buy with Ashley and it's always wonderful. We were looking for a few different things like a new mattress and some living room furniture and the salesman was very knowledgable with it all but especially the mattresses. We were very pleased.
Everything was great at the store. The employees were very nice and helpful. I am so excited about the free setup and installation!
We had a great experience with our furniture purchase. Craig was very attentive to us and made sure we found what we were looking for and satisfied with our choice and options. They were efficient in paperwork and including all of the promotions that were available to us.
Customer service is fantastic. Great furniture. Absolutely love the place
Nice store,bit over priced for some stuff..nice customer service
Great products and caring sales team
Staff here was easy to work with, answered all our questions, made the buying experience enjoyable
Had a good shopping experience. Found just what we were looking for, and got a great sale on it. Staff was knowledgeable and polite.
AMAZING EXPERIENCE, great service, and delivery in under a weeks time! Super fast! I had an amazing experience at Ashley Furniture. From the moment I walked in I was greeted, asked what I was looking for, directed to the part of the store I should look, and let me to look on my own for what I wanted instead of having a sales rep hovering o er your shoulder. If I had any questions they were happy to help or show me their products if I asked. I found some furniture and a Mr. MD Alam helped me with the purchase. It went smoothly and quick. From the time I ordered me furniture till the time it was delivered was exactly 6 days.
Very accommodating, and friendly! Ask for Donna!
Craig was very knowledgeable and helpful! He helped us find just what we were looking for and worked with our budget.
I was pricing a lift chair and I had to leave my husband in the car because he wasn't able to go to the back of the store to look. When I told this to the sales associate he got a group together and brought a chair that had just been delivered to the front of the store. They put it together and he was able to try it out right there. It meant a lot to me that they would care enough to help him feel comfortable. We bought it right on the spot. I will be back the next time we need furniture! Thank you for the excellent customer service.!
The staff were all very welcoming and friendly. The man who helped us was extremely patient and helped us find something we were very happy with in the end. We had such a great experience here!
I was very pleased with the way I was taken care of when I was there. Mohammad Asif was sure helpful and very kind to me. I will be back and will remend this store to others.
They showed me a few different mattresses and I decided and bought one on the spot. They made everything quick and easy and I was out of there in no time.
Ashley is a wonderful store to purchase furniture! It is well layed out so you can test the furniture before purchasing! The sale representative was awesome and very helpfully.
Went into the store and salesman Craig greeted me. I told him what furniture needs I had and he escorted me to that dept and was very knowledgeable abt the product. All in all approx 35 minutes & I was on my way and had ordered the most beautiful bed frame & mattress set and will definitely be back to place another order once I get moved into my new home.
Sales rep. Was very nice, helpful, quick purchase!
We found a couch online we loved and were able to call and order it the same day. We live quite a ways away from any store so this service was very helpful. Everyone was very friendly and they even offered us a military discount over the phone. I will definitely be keeping Ashley HomeStore in mind for any future furniture purchases I need to make!
Not friendly. To busy on their phones to help you. They say they can deliver, then can't, then yes them no.
It took awhile for receive my order because I chose to wait and have my couch and loveseat both delivered at the same time opposed to separately. The delivery guys were quick and friendly. I would order again.
The selections and sales at Ashley Homestore are awesome right now. The staff was helpful and I easily found everything that I needed there.
i've purchased 2 sectionals from Ashley and they’ve both been high quality and i love them! great staff at both the Hays, Kansas and Wichita Falls, Texas location.
I will cheat you anyway they can
We thoroughly enjoyed our shopping experience at this location. The employees were very inviting and made it easy for us to make a decision with our new furniture. From purchasing to the delivery, I would recommend this store to anyone looking to add furniture to their home in the future.
Great customer service and awesome Labor day sale
Drove more than 60 miles and they were already sold out of everything in the sale flyer
Awesome place
Our salesman was very helpful and friendly. I will definitely shop here because of the great customer service and great prices.
Walked into the store with fairly specific ideas of what I wanted in mind and was helped by Mohammad who showed me a bed I liked even better than one I had previously selected online. Was super helpful and made sure all my bases were covered! Entire staff was friendly and reminded me why i keep coming back to ashley. This was my third room purchase and the next time I'm upgrading or moving I'll be back again.
Our daughter got her Full Size bed and a night stand and a full size mattress ! They are very much welcomed us and they answered all of our questions. And my husband said he will be going back in 6 months to get our new mattress through them .
Very nice showroom and clean very friendly sales people and helpful but took them full 6 weeks for delivery their delivery system is horrible
Excellent experience ... salesman assisted us in our shopping experience and allowed us to shop our way ... he wasn't pushy and didn't come across with typical salesman tactics ... very pleased with our purchase. When the furniture was delivered the two individuals making the delivery were very nice and professional ... took time to answer my questions and helped me understand how everything operated ... we highly recommend Ashley's for your next furniture buying experience
My sales associate was Larry in Wichita Falls,TX. He was friendly and patient while I chose a very pretty living room suit. It took 8 weeks to get my furniture then another week until I received the last piece. Unfortunately I soon realized the pillows cushions were filled unevenly. When I unzipped them the filling was loose inside instead of being in a pillow insert. The zippers easily became entangled with the loose filler. The fabrics and design are lovely even though corners were cut and sloppily made. I predict that it will not hold up more than a couple of years.
Very helpful and not pushy. Max was great!
Staff was very friendly, and helped with the purchase of a couch.
We had a wonderful experience with Larry! He was patient with us and worked within our budget. Can’t wait for our new furniture to be delivered!
Ashley is a great place. The staff was very friendly and helpful. I enjoyed the time I spent in the store browsing and buying items.
Great customer service. great prices. Quality product.
Susie Lozano was amazing explained everything very well
Went in to find some couches, liked how they introduce them selves and then leave you alone to look around the store. Great experience overall with not a lot of wait time after we picked the couches we wanted.
I was greeted promptly. Sales staff worked hard to provide me with all the information on the item I was looking for (twin sleeper). Everyone was friendly, knowledgeable and took the time to answer all the questions that I had. I was concerned about the dimensions of the item and whether or not it would fit in the space I had allotted for it. Sales staff went over every dimension of the item so that I knew in advance that it would fit in my space at home. I am very happy with the service I received. The item was ordered and should be delivered next week. I cannot speak yet to that portion of the transaction, but the store experience was excellent! Thank you very much. I will be glad to speak to the delivery and set up portion of the transaction after it has been delivered if that would be helpful to you.
We love our new end table!!! It’s a very solid piece of furniture. Ashley Furniture in Wichita Falls is a great place to shop for unique pieces! The delivery was excellent. Those guys are hard workers. Thanks for a great experience!!!
Great service!
No hassle, friendly service, and great selection of furniture items Thank you Ashley Home Store-
Everyone was friendly and knew just what we wanted
The bedroom set I ordered was delivered sooner than I was expecting, which was a great thing. The sales person was professional and helped make sure my order had everthing I needed. The delivery team was polite and professional and got the bed in my room and put together.
I've never been impressed with this place or the employees.
The sales person was very helpful. Delivery was early. The guys that delivered my couch were very respectful.
Great prices and more importantly the selection! The staff was very knowledgeable and helpful with our questions and needs. It was a great experience!
We had been furniture shopping for the last two weeks and were really indecisive. We went to your location and were blown away by your selection and had found all the pieces there we had seen at several different locations. The salesman was amazing and patient and went above and beyond to make us feel welcomed. We spent about 3 1/2 hours in total and found furniture for all 3 rooms we had been thinking about upgrading. We also were extremely satisfied that the salesman was able to price match all of our furniture and made it a very pleasant experience. I will drive out of state to your location again because of the service we recieved in your store yesterday.
Ordering our furniture was smooth.
Furniture can hold up but the service and prices are trash. They won't honor their gauruntee on mattress. The Lubbock warehouse where the delivery is very hard to deal with. They are rude and took 4 weeks longer then they said it would. Never getting a dollar from me again. They will not hold up on their warranty either. I want a refund on my warranty I purchased.
In store they are super helpful. Process was fast and easy but waiting on delivery is a joke. Our stuff is sitting in their warehouse in Lubbock and they've setup 2 dates for delivery but they are never "official" cause the day before they DO NOT call with delivery time. At this rate we will never get our stuff. You'd think this company would want to offer good service so people come back but apparently they want one time customers. We will NEVER use them again. Finally got our furniture and it was put together wrong. Delivery guy had to fix it which we appreciated but that shouldn't of happened. Would have been better to pick up from store and build ourselves.
Now, happy 😃 for my fornitura in home 🏠 . Thank ASHLEY HOME STORE. 😜🥰🥰🥰👍👍👍👍👍👍👍👍👍👍
Great selection
The sales person and staff were wonderful, I will definitely use Ashley again.
While shopping for my first couch, Russell was such a tremendous salesman! He was extremely helpful, taking me to each couch he thought I would enjoy even though I was quite picky. He even showed me a flyer for the upcoming sale so I could save even more money by waiting a couple more days to order. When my couch did get delivered about 6 weeks later, the delivery men were nice and made sure I enjoyed the couch before they left. Will definitely buy furniture front Ashley’s again!
Customer service was good and they helped us out on a new furniture for our new home...would recommended this place for anyone
Pleased with service and fast delivery. Staff was great at answering all questions and delivery. Highly recommended!!!!
Purchase on 5/22/19 for a mattress that has still yet to be delivered to our home. 2 deliveries have been cancelled due to lack of deliveries in our area. (APPARENTLY FOR THE AWFUL SERVICE). We find out today 6/29/19 there has been yet another delay due to supposedly damaged goods. Would be nice if they would communicate to their customers on why you're never going to get your merchandise that came out the bank on the day of purchase. Upon review of the BBB complaints on Ashley of Wichita Falls and its just an automated response on each complaint from Ashley Homestore. I would not recommend to buy anything from this company or from WICHITA FALLS LOCATION. Cheaper product they claim, well thats for sure. You pay for what you get (or don't get) Product is Supposed to be here on 7/3/2019 per the office. We shall see. 42 days and still no furniture.
I beg you to NEVER, EVER, go into an Ashley Furniture store. I beg you to NEVER, EVER buy anything from an Ashley Furniture store. Ashley Furniture is a predator company. They exploit customers blatantly. They show over-priced furniture in their showrooms, but you can’t buy the samples. You must first place an order for it, then sign an agreement not to return it unless you pay a 25% “restocking” fee. But what they ship to you weeks later (at their convenience) is an inferior, poorly-designed, poorly put-together, wobbly, uncomfortable, rip-off. The recliner chair I ordered from them is stuffed with cardboard in places! Stuffing was missing, the upholstery is skimpy and misaligned, there are staples on the inside arms that rip your skin, the footrest is a hard-edged cloth-covered board with no padding, and when a person sits in the chair, the seat cushion separates from the back cushion with a gaping space that your rear-end slides down into. The chair causes back-aches and sore feet! Ashley Furniture has full-time “technicians” who are sent to your home if you try to return anything to the place where you bought it. They say the “technicians” will fix the problems with your furniture, and they make an appointment for weeks ahead for the “technician” to arrive from some other city. He comes into your home sometime during the scheduled day, but you have no idea when he’ll show up. Not that it matters, because “technicians” can’t fix what’s wrong with Ashley’s products. If Ashley Furniture must have a full-time staff of “technicians” to try to correct the defects in their furniture, then they must be aware that their products are inferior and unacceptable. If you try to call the showroom where you bought it, you can’t. All calls are channeled through to “Customer Service” at the shipping center in Lubbock, and your holding time can be ½ hour or longer. If you select the number for voice-mail, you get a busy signal. The people in Customer Service are not kind, or helpful, nor do they seem to care. They seem to be trained to say “no” to every claim you have, and are programmed to deny any request for a return or a refund, no matter what you have to say. STEER CLEAR OF ASHLEY FURNITURE!
I have had the worst experience with ashleys. I ordered a complete bedroom set, a coffee table and 2 side tables way back in March and I still don't have everything. I have had to send things back 3 times now because they come to me damage. When I go to talk to someone about the problems I have been having, they acted like they didn't care. I asked for a discount for all the trouble and wait time, and they only wanted to take off $200! I spent almost $6000 in this store only to have to wait even longer because they keep sending me damaged goods. I will never do business with this company again!!!!!
My elderly parents spent several thousand dollars at this store as they began to set up their retirement home. Dad purchased what he was made to believe was a leather group. Only 6 years later this faux leather sofa and love seat is peeling and shedding all over the carpet. I have tried to get some help from this store but no resolution, they will not even respond. Avoid this store at all cost unless you just want something that will last a few years. Deceptive company. Service is not their concern after they have your money.
love the product we purchased!
Made it easy to choose and purchase our new sectional and had it delivered and set up quickly! Will definitely shop there again for our next furniture purchase.
Easy access to main roads, good prices
Memorial Day "Doorbusters" consist of them having only 5 of each item, even though everyone in line would have bought ten times that amount. So unless you are first in line, you wont get anything. Also, a $49 delivery fee applies. All this should be put in the ad but isn't. Woke up early for nothing.
We had a great experience from the store and with our delivery. Both in store and delivery staff were extremely helpful and courteous. We absolutely love our new furniture!
Our salesman was very friendly and we spent almost an entire day in there looking for the right furniture. The delivery was on time and the guys were very fast and friendly. They delivered and set up a sofa sleeper, love seat, 2 night stands, a dresser, headboard, foot board, side rails, adjustable bed base, our mattress, and a 65in tv within a matter of minutes. The only thing that was wrong with the delivery was our TV was shattered but they had the replacement sent out within 4 days. I would highly recommended Ashley Homestore and will be using them again in the future.
The furniture is trash and management treats employees like trash. How they are still open I will never know.
I'm very satisfied with my Stracelen sofa. The delivery was quick and professional done. I would definitely buy from Ashley again.
Very courteous sales a d delivery staff! Great quality furniture and reasonable prices!
In the store sales was great but to actually receive and get updates lacked communication.
Workers were nice and fast. Would definitely deal with again. A++
Very happy with delivery set up was quick very pleased thanks
Ashley furniture is one of the best places to get a couch totally satisfied with my purchase and the delivery !!!👍👍😁😁
Love Ashley Furniture Store!! Everyone is so nice, helpful and professional!! Rosemary Denson is the Best!!!!!!! Wouldn't go anywhere else!!
Good experience. Go for the Purple cow
The sales staff is very nice but when i asked how long before the furniture would arrive i was told 2 to 6 weeks i informed them i could not wait 6 weeks and was assured it wouldn't take 6 weeks ,when i called to check on my order i was informed the week of may 8th and of course i can't get my money back to shop elsewhere. I will never be back
Ok First of all the sales person was extremely nice and helpful david was his name. Full of info and ideas. The purchasing process was fun and exciting. But the delivery process is absurd, insane and frustrating.... The store says 4 to 6 weeks... But in reality I am at month 3 and still i am missing my couch and living room table. If you want to wait a quater of a year for your furniture, then come to this store. I myself will never come back to this place ever again... I am paying for something i dont even have yet. A great disappointment...
Great quality of inventory
I love my furniture, every room is ashley furniture. They never let me down.
Friendly and fast delivery!
I absolutely love my new Marsilona Kitchen Island from Ashley. Our salesman Larry from the WF store is amazing! The deliver was smooth and the deliverymen were very cautious and courteous. Highly recommend buying with Ashley!
Very pleased with Ashley furniture. From the customer service, furniture, and down to delivery, they made the process of getting a new bed easy for us!
The staff were very friendly and courteous and love the furniture I purchased. Their policies and procedures really need some changes. They have a NO RETURN policy so once you purchase the items, they are yours, you cannot go get your money back for any reason. I purchased a tempurpedic bed, and a bedroom suit. The bed has all the features it could possibly have but I have no idea how to reset the remote to MY liking. I was given no kind of warranty information, no sort of paperwork except a receipt. They refused delivery of thos tempurpedic bed because it was a clearance item. When delivery was scheduled for the rest of my purchase, (about 3 weeks after purchase) they only deliver at their convenience, not the customers. I will never make a purchase at this store again and will deter my friends and family from shopping here as well.
the delivery guys were very nice and professional! the announced who they were and why they were there before they came into my residence! everything was ready and very prompt with delivery
Service was great and delivery and assemble was quick.
Great furniture and the movers are wonderful but their service was absolutely terrible. I was told 1-2 weeks for my living room couches. They took 5. Will not be ordering from them again. Ever
Great customer service!
We bought our living room set in March and its now May and we still haven't recieved it. So if you don't mind waiting a while to get you stuff. Then it's okay. UPDATE: Besides taking a long time to get the items. The set we bought was alittle over $1700 and its already kinda messing up. We take care of everything but it wears easily apparantly. I would have thought it would have lasted at least a year before that happens.
The Ashley Furniture employees who delivered my furniture were very kind, professional & efficient! They were very careful bringing in the merchandise & put it together in an amount of time so quick, I met them at home and I was back to work in less than an hour! And I live 17 minutes from Amarillo!!! Thanks guys !!!!
Expensive
I love my new sectional! The service, quality, and value keep bringing me back for more!
Love my new couch. The associates are wonderful in the store and the delivery associates.
Muhammad was a great sales person, very nice and explain everthing in detail. We will ask for him next time we decide to make a purchase. The delivery was very fast, we ordered our furniture on 12/30/18 and they were delivered 1/8/19
To high price for what they sell
Their furniture is nice, but customer service is rock bottom terrible! Don’t purchase expensive warranty, they tell you what you wanna hear, but you never get what you need. We purchased a dining set with warranty. Within a month, it needed repair. So we called customer service. They came picked it up as we expected. 4 weeks later, they brought it back in worse condition!!! Not only nothing was fixed, but also scratches all over the surface from loading/unloading in a truck. We called the customer service, they refused to replace it, like they promised. The sales guy was hiding every time we went in. Finally what we did was to call the corporate headquarter. All they could do was to refund us the whole amount of warranty package. If you like Ashely furniture, that’s fine. Just expect that maintenance is on your own. They don’t do anything for you after they took your money. If you look for better service, go to Furniture Row. You will be happier!!
love everything i buy from there and staff is so friendly
Terrible service waiting 7 weeks for a bed frame and box spring paid cash and now I’m stuck can’t get money back can’t get my furniture it’s ridiculous. I’ll never shop here again. They know I can’t do anything about it because they have my money and it’s non refundable. Every time they tell me a difference date.
This is the worst furniture place ever been waiting 4 months for my stuff and still not here. All they do is lie and can never get a hold of them.
Have been waiting 2 years to get my furniture. The Wichita Falls store stole about $3000 from me. All I ever get is the run around and told to call Lubbock. What kind of store doesn't answer their own phone? I certainly don't want the furniture anymore. I bought from another local store and got great service. I feel no choice but to turn this over to my attorney. I don't plan to allow this store to steal my money. Beware of this place I have heard nothing but horror stories about them. Update: received a call from the hateful people in Lubbock...same old story it's somehow my fault that they violated the contract! I'm just a stupid customer that should give them more $ and get nothing again. Shockingly they found my account and furniture and after I come pay more $ I can get it. NO way!!! I moved into a new city and new house 2 years ago. I waited 6 months for these people to get my furniture. I had no choice but to go to a competing store and buy a house full of furniture from some great people!! Now Ashley wants to give me credit. I need my $ not a credit. Their loss because I bought a lot more than $3000 worth from other store. Now I have to go to court to get my $ back. Ashley furniture has no intention of doing the right thing. Run people run!!! They have done this to others and they will do it to you. UPDATE!!!!!!!! 2023 NO MONEY BACK and NO Furniture. CROOKS. They STOLE $3000. It’s proof they can’t run a proper business. They don’t honor their commitments. You PAY and they PLAY. How hard is it to deliver the product you got paid for????? There was NEVER any intention to deliver a product. Also, isn’t the customer always right. Every time I’ve tried to resolve this I’m told it’s my fault? Was I supposed to get on their computers and order the furniture, go to another State pick it up, and then deliver it to myself? It makes NO SENSE. Only thing I did wrong was walk into a crooked business. I don’t have any other word but thief. I can say 100% I’ve never stolen $3000. If you don’t honor your end of the contract you return the $$. .
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
