Ashley Store Draper, UT

Overall satisfactory

Hay did a fantastic job of helping us out. Very professional and made the transaction easy. Great to deal with. Highly recommend!

Whatever you do, don’t buy a warranty here. They will find every reason not to honor it. They only care about making money and not about taking care of their customers.

Be warned. They will incessantly seek a review from you if you purchase from them on multiple mediums. If you want lots of emails and texts asking for a review, purchase here.

Jill, the in-store representative was great. Very helpful and informative, not pushy at all, and was very patient with us while we were trying to decide on a couch. After we made a purchase, I was a little nervous about the pickup at the warehouse in Salt Lake, but it was very smooth and went very quick. We will definitely be back.

The sales person was great. However when I tried to contact the store by phone the first answer on the call was AI who transfered me to an out of country call center who was also unable to help me Using that kind of technology is not good is not good customer service.

(Translated by Google) Dani provided excellent service and helped us in every way possible. (Original) Muy buen servicio nos atendió Dani y nos ayudó en todo lo posible

0 STARS IF I COULD! My freshly finished basement was damaged. I knew the delivery was going to be bad when I was told that theyll try not to damage things, but that they can make "no guarantees". I've reported this to Ashley Corporate, but I doubt anything will come out of this. These guys did not care nor respect my space, and kept forcing the couch until it put a hole in my drywall. They claimed the couch wouldnt fit, so I refused delivery due to the damage.

Found what we wanted salesman said we could go pick it up today which was Monday Presidents’ Day the address flyer said closed Monday so I asked again are you sure they are open yes today they are drive out to get or love seat and they are closed. Got it the next weekend and we love it but really if you’re not sure ask someone else don’t waste my time and fuel.

Great customer service, excellent product quality! Jill was fantastic in helping us select the right furniture for our home!!

Jill was super helpful and patient as we tried out almost a dozen sectionals. She made the purchase process seamless. One down side is that their furniture is expensive even with sales and delivery is expensive!

The experience at Ashley Store was amazing! I had been at the store earlier with friends and asked for the same salesman! Sorry I can’t remember his name but his personality and ability to answer the questions we had was perfect! He was not pushy but able to answer everything we asked. He always works on Sunday and young if that helps! My friend had bought her bed through him. I would certainly look at furniture at Ashley’s. I actually have my eye on a leather couch! Only one thing at a time!👍😁

My husband and I were assisted by Rick and he was very helpful and efficient! We only knew we wanted a reclining sofa, and he led us straight to the perfect one! It was our first time buying a sofa together, and I wanted to be sure, so I told him we’d come back the next day and he gave me the price info and wasn’t too pushy. After we looked at a few different stores the next day, we came back to see Rick and purchase the first sofa he showed us. They had an unbeatable Presidents Day sale and he even gave us a longer payment plan with no interest (and we didn’t have to ask for it). I went home feeling so relieved that soon I will able to sit comfortably in my living room again. And in style too!

Kind and helpful and no pressure.

My wife and I where very pleased with the Guest service we received form Ann and the gentleman sorry can remember Love his name who helped in an assessment of are needs. We went in to purchase a nectar and after his assessment of my wife’s condition he showed us the Tempur-pedic mattress. He truly sold us what we needed and not what we wanted. Great job to all involved.

Very helpful.

Service was great. Daniel and Kyle help us out so much.

Muhammad in the Draper store, once again took care of us!

My salesman was AWESOME! Delivery was great and they were friendly and courteous. I had a wonderful experience making my purchase from Ashley. I did need to chat with customer service. One representative wasn't the greatest, but the other representatives I dealt with were great!

I had a great experience! From having Daniel show a few options to come back and have Rex closing the options we wanted and assisted us promptly and kindly. Can’t wait for my furniture to arrive!!

Great experience! No pressure sales and good prices

Danny was very helpful and knowledgeable. We enjoyed working with him.

I had a good experience with Ashley in Draper. Rick was kind and helpful. Four stars because you can’t call the store directly and talk to your sales rep. Also, be advised if you buy anything on clearance they aren’t able to deliver.

Bought two reclining couches. One broke 5 minutes after delivery, the other padding is different than the showroom model. Just came from the store where the store manager says I have to work through a third party to see if they can fix my brand new purchase and the third party will decide if they will fix or replace. What is the point of buying from a store if they are not allowed, by corporate police, to provide customer service!

Worked with a young salesman and the process was very easy and we even did most of it over the phone. And then he didn’t even hesitate to help loading the large sectional into our U-Haul, and was pretty efficient at furniture Tetris. Process was easy and definitely would shop here again and make sure you get the young man salesmen he was awesome.

Hao was very easy to work with!

Rating: 1/5 Stars (Only because 0 isn't an option) Walking into an Ashley Furniture is like being a wounded gazelle in a savanna full of hungry lions—except the lions are wearing cheap ties and carrying clipboards. The second you cross the threshold, fifty different salespeople swarm you with the coordinated intensity of a SWAT team. It’s "How can I help you?" this and "What’s your style?" that, until you finally pick a sectional and hand over your credit card. That’s where the magic happens. The moment that transaction hits Approved, you apparently enter a parallel dimension where you are invisible. You could be on fire in the middle of the showroom and those same fifty people wouldn't even look up from their phones. The "7-Day Delivery" Myth They promise "Delivery within 7 days," which is Ashley-speak for: "We will unilaterally reschedule your delivery without telling you every seven days until the sun burns out." Don't bother clearing your schedule or moving your old couch to the curb. Your new furniture is currently in a witness protection program, and Ashley has no intention of testifying. The Customer Service Abyss If you actually want answers about where your $5,000 sofa is, may the odds be ever in your favor. Calling the local store? Forget it. That phone will ring until it triggers a heat death. The Call Center: Eventually, you’ll be rerouted to a call center halfway across the globe. You’ll talk to someone in India who is very polite, very scripted, and absolutely powerless to do anything other than lie to you with professional-grade confidence. "The Supervisors Are Resting" When you’ve finally had enough of the gaslighting and demand to speak to a supervisor, you’ll get the best excuse in the history of retail: "The supervisors are currently taking a rest." Apparently, the management team at Ashley Furniture operates on the same schedule as a newborn kitten. Bottom Line: If you enjoy being hunted like prey, ignored like an ex, and lied to like a toddler, this is the place for you. Otherwise, go literally anywhere else.

We Looked around for a specific room and everyone at Ashley was Amazing!! They gave us room to search but dropped in when we had questions! Then we said we needed to look at 1 more place, but we soon returned to Ashley and made our purchase! So we will be back for sure and will share our experience with out network of friends!

We enjoyed our shopping experience at this Ashley’s location. Ask for HAO, He’s AWESOME! He took the time to measure the pieces we were interested in and mapped out a layout that worked for us. He also answered all our questions and was attentive to any concerns had. We’ll be returning and we’ll be asking for Hao when we do!

Rick was very professional and helped us tailor a good package for our new Townhome….No high pressure sales tactics but focused on our needs. Dennis Bowen

We recently purchased a table and chairs from Ashley and we specifically asked the sales rep if we could return the chairs if we didn't like the look of them after having them in our home - we were told "yes, we could return them". Short story is that we couldn't because it was in the sales contract that we couldn't. I accept that I should have read the return polity in detail but since we were told we "could" return the chairs by the sales rep I assumed we could. So, at this point we're aggravated that we were told we could make a return but the company will not let us. In our opinion Ashely is more about taking care of themselves and have no concern about consumers. My suggestion is to not purchase from them and if you do make sure you read the contract in its entirety before purchasing anything from them.

Hao Zhao was AMAZING! The experience we had with him as our salesman was top notch! Thanks again Hao. 🙌🏻👏🏻

We had a great experience. The salesman was great and helpful. We needed to change the pick up date and they were great to fit us in. Thank you

Hao was fantastic! He helped me pick out the perfect sectional for new living room area! Great Customer service!!

Our salesman was helpful, yet not pushy. Great experience.

Our salesman was great! He was able to get us an even better price than the sale and a deal on delivery. We are very happy with our purchase so far (we’ve only had the items for 2 weeks) and will go back to Ashley when we need to replace our living room set.

Ashley had the right price and the right salesperson and the right sofa for us. We are pleased with our purchase!

I went in today hoping to browse furniture, but the experience was overwhelming. I was approached right away and repeatedly followed by sales staff, which made it hard to relax and enjoy the store. That level of pressure doesn’t encourage me to buy it does the opposite. I ended up leaving because of it.

Excellent service he really took his time to find the perfect fit and price. He had a welcoming personality

Salesman not very knowledgeable, we had cone on earlier in the evening looking for a coffee table. Had Taken a picture wanted to buy it, but he had no idea where to find it the store. I i found it and took him to it. He , took the tag and got in formation on it and wrote up the sale. Took us to the sales desk, Told us the price wad three hundred seventy nine, I stopped him and said the tag says it's two hundred and forty nine, which is why we came back to ask , like to buy it. If it was that much , we didn't want it. I said , well , that's what the tag says. He said , oh , well , let's go check it again. He couldn't find it again. I walk right to it and picked up the tag hanging on it. Showed him, it was 249. He was confused and didn't know what to do, went talk to the manager and they said , yeah , that's the price. So he got the invoice all changed. They didn't have it in the store, so they said we had to pick it up with the warehouse eighteen miles away. Or they can deliver it for seventy dollars . Really? $70.?. I asked him if we had to put it together or if it was already assembled, he told us it was definitely already assembled.But it was not , we had to put it together. The instructions were really , really , really light and extremely hard to read , because you could barely see it the diagrams and printing look like they were written in very , very light pencil and then made a photocopy. In excellent light and with a magnifying glass, you could kind of read it.

Mohammed was great. Friendly, communicative, and helpful. The ideal sales associate.

The furniture we chose is beautiful, however we paid for delivery and there have been issues with the first delivery the guys couldn’t communicate with us, we had to use Google Translate, it was still difficult. They couldn’t install the mirror on the dresser and took it back with them. They sent another technician out a week later with the mirror and it still couldn’t be installed because they had the wrong brackets. Upon calling customer service again, we have to wait another week for hopefully someone to bring the correct brackets and install the mirror. Very frustrating process.

When we bought our couch and table in November the manager at the draper store raved about your customers service. Our address has changed since we purchased our furniture. I have called customer service replied to emails notifying Ashly the address you are delivering our replacement piece is the wrong address. When I last called I spoke to a manager to request the delivery address to be changed. The lack of customer service has been very disappointing. All I am asking for is that you deliver our replacement couch that came broken to be delivered to the correct address. I will definitely make it known to my family and friends that they never do business with Ashley. I would greatly appreciate a call back from the store to change my delivery address.

Rick was great

Our delivery was great. Our sales lady was great. Some salesman always meets us at the door then we never see him.

Great experience with Muhammad! Thank you!

Jim was extremely helpful and knowledgeable. He helped up pick out our house furniture and spent over 2 hours helping us. Highly recommend the draper store and Jim as the sales agent. Very pleasant experience!

Our salesperson was delightful and very helpful in answering all our questions. She easily arranged delivery in a different city for our forthcoming move.

I'm not really sure what to think about it since I have not seen the product yet. I don't pick it up till the 2 of january after paying for it and leaving the store of having second thoughts. Put down a thing that edited my review when down the pickup what I had ordered found out. It wasn't in there, so I ended up going over to rc. W and finding one there and bought it? And canceled the order with Ashley. Because they're selling stuff, they don't have

Rex was wonderful. I walked in with only a rough idea of what I wanted, and he helped me look through every category of furniture, pricing, delivery options, etc. I really appreciate his patience and time. Highly recommend this location and ask for Rex!

They were pushy with the warranties. But found 2 bedroom sets and a dining set for our new house.

The team helping were extremely helpful.

We went in to just try a bed we saw online and ended up going with a different one. The salesperson was very helpful and knowledgeable. We spent more than we originally intended too, but I'm glad we went in instead of going through the hassle of getting a bed we didn't like and having to return it.

Our salesperson was Kyle and he was amazing to work with. I haven’t received my purchase yet so I can’t comment on delivery, but the store experience was great.

Meh options and pricing

The salesman, Josh, was very helpful and listened to our needs. He helped us find just what we needed at the price point we desired.

The service was wonderful. Everyone was very friendly and helpful.

Hannah helped us, she was amazing, informative and knowledgeable.

You sold me a piece of furniture as is. After arriving at home, we discovered something that was not visible unless you got on your hands and knees and looked underneath the shelf was a broken shelf. That was glued together. Nobody even said anything about this defect, which is concerning as I probably would not have bought the product. Shame on ashley and I will never buy anything from your company again

Janet was our sales lady. She really knows that store. We knew what we wanted. She helped in every way. We made a purchase and are very satisfied with it and her service.

Everyone was very helpful and kind and not pushy at all (I was followed around the store at another furniture place, which I did not like!) I was supposed to get my receipt thru email, but have not received it yet. I'm excited to get my couch!

Delivery time as promised. Had some broken parts are being ordered and delivered. Hope to get it repaired or replaced soon.

We went shopping at a lot of different stores, but Ashley definitely had the best price and customer service. I also thoroughly enjoyed the fact that they delivered and set up the bed as well as took away the old mattresses. The only negative is that we were not told about the delivery fee and a couple of other fees so we had a little bit of a sticker shock when we paid.

Vivian was VERY helpful professional and exceptional! She was patient positive and professional! Please do go in and hear what she has to say!!!!! 🙏

Awesome customer service!

One last update: increased to 4 stars because I changed the bed I got, received the receipt right after, and the bed arrived on time (great communication) and was set up professionally. Again, wonderful staff and hopefully the tech systems will soon catch up to their staff’s level of service. Update: I just updated from one to two stars because after having to go back in person to the store to get my receipt which was supposed to be emailed to me but never was (and there’s no way to talk to anyone at the store by phone), the person at the desk was able to figure out the order and print me a receipt. If the item actually arrives in a month or two then I’ll edit this review again. Original review: If you want to actually buy furniture this is not the place to go. Their systems do not work and it’s extremely difficult to purchase. They can’t find products online or their system shows different photos or the price tags are wrong or misplaced or the numbers don’t match or…… and the list goes on. Very nice people but the tech system for sales and supply chain is awful. I wasted two trips and three hours of my life trying to purchase a bed. And now I can’t get ahold of anyone because the phone number goes to an electronic call center that sends you in a loop and then hangs up on you. Seriously my worst sales experience ever.

My wife and I had been shopping for new dining room tables. We had gone to furniture row and a few other stores and ended up at Ashley furniture in Draper. After finding the table we liked it furniture row and the price was absolutely unrealistic. We had worked our way over to Ashley furniture in Draper and found the exact same table. The pricing was absolutely amazing. We ended up purchasing the table and chairs. The staff there was very attentive, very helpful and worked very hard to Get us the best deal possible. I was very impressed with the service there and would recommend them to absolutely anyone. It was a wonderful shopping experience.

Great experience. No pressure just helpful

Quick service. Sales rep knowledgeable. Not pushy. Easy check out. Easy pick up.

Shawn was very helpful

Hannah was so helpful and the staff went above and beyond to help me. Thank you!

Oscar was very helpful in leading us to the right table. He gave us the space and time to make decisions about our options and was readily available when we had questions. We are very happy with our new table. It’s perfect!

Great Staff!

Process was easy and the associate was great to work with.

Cortland was amazing to work with! Fair, honest, gave us space to talk and make decisions. Great experience.

Jim was easy to work with, professional and knowledgeable. His straightforward approach won our business, definitely recommend Jim to anyone who is looking for furniture. Thank you.

Cheaper option for furniture. We got what we were looking for that worked for us. I was disappointed that the price they charged us was different than the price that was advertised on the floor. I'm not even sure they realized that the price was different. I probably should have spoken up but didn't think about it until later.

Ashley Furniture made the purchasing process far more inconvenient than it needed to be. After selecting an accent chair, we were told we couldn’t place the order over the phone unless we paid for delivery. When I returned to buy the chair in person, and only after the transaction was completed, I was then informed that pickup wasn’t available at the store—only at a warehouse miles away in another city. This crucial detail was never mentioned during either visit. The lack of transparency and customer-friendly options was extremely frustrating. With so many other retailers offering straightforward purchasing and pickup experiences, I won’t be shopping at Ashley Furniture again. Update: Following my review, I received three emails from a Social Specialist at Ashley Global Retail, LLC. The first acknowledged the “inconvenience and frustration” I experienced and stated that they “understand how important transparency and convenience are… and regret that my experience did not reflect the level of service they strive to provide.” However, there was no indication that they intended to address or improve the processes that caused these issues. The remaining two emails simply reiterated the delivery timeframe—information I had already received and never questioned. Unfortunately, the pickup experience further reinforced the same pattern of inconvenience. I received a text stating that my order was ready for self-pickup and another instructing me to text when I was 30 minutes away to minimize wait time. I sent the required notification, received an acknowledgment that my order was being prepared, and drove 25 miles to the warehouse. After checking in at the office, I proceeded to the pickup area—only to wait an additional 30 minutes for my item. So much for minimizing the wait. This latest experience has only solidified my decision not to shop at Ashley Furniture again.

First of all.... Hannah and Tyler are amazing and deserve a raise. I'm a 53yr old single carpenter. I've always wanted a nice bedroom set. I called every furniture store and told them my speil. When I spoke with Hannah she listened to me and said "Come here last because I am the one that will help you find what you want".... something like that. I'm a buyer not a shopper. She was the perfect person for me. I had some questions and concerns. Tyler not only helped me with this...he helped me load a mattress and frame in my truck. Because of these two amazing individuals is the only reason I am sending this post.☀️

Lost the excitement in my purchase. I've put off buying a couch for 3 years and decided its finally time... I purchased a couch for pick up besmxayse the saleman said it woyld be 3 weeks then I decided I wanted it delivered when I called the store I was immediately directed to the "offshore" team and they kept telling me I needed to call the store to make changes, I explained ti them I did call the store number and that I was at work and did not have time to keep calling and that I live an hour away from the store to just go there. Later I tried and every time I was immediately sent to offshore when I finally got one of the offshore to understand what I was saying she sent me a new sales order with the delivery charge and a link that went to synchrony I figured I was good until the next day I got a message to schedule my PICKUP.. what!!! Now to start the whole process all over.. When I called I got offshore again and sighing... frustrated at this point I tell the guy im ready to cancel the order and man was he ready to jump right on that.. hold on not yet... I try the store AGAIN.. now I'm looking to go to a local store so I call there to see if they have the same i and what do you know I spoke to a LIVE LOCAL person and she was SOO helpful she even tried to contact Ashley for me. I wish I would have went there in the first place and the the item had been in stock. had I known ASHLEY doesn't care about there customers just the $$$ and now im stuck with couch if I ever get it let's just hope it's good quality.

Customer service at this location needs major improvement, starting with management. We were ready to purchase a couch as well, but the next day we decided to try a different location, and they were wonderful. They took the time to explain all of our concerns, and we ended up making our purchase there solely because of their amazing customer service.

Hao was very helpful and super kind! Answered all our questions, very knowledgeable, and even helped us out on what to do when the furniture arrives. I can tell he truly cares about the customers :)

Great customer service!

Jill was great to work with. Fantastic experience.

Excellent service, knowledgeable, pleasant working with Danny. Thank you

Always wonderful service. Darius is amazing. Definitely ask for him. I always find what I'm looking for at Ashley and the quality is fantastic.

I enjoyed shopping at Ashley this past week. It was my first time and I was so very pleasantly surprised. Mary Dean greeted me immediately at the door and continued showing me the coffee tables that met my style. I chose a beautiful one and it has already been delivered! It is just perfect. This was a great experience from beginning to end. She told me about upcoming promotions, texted me pictures of items I was interested in, and took me all throughout the store pointing things out. I will certainly be back soon!

100% recommended

Jim was great! Provided all information I needed, without following me around.

Awesome delivery worker's. Even 20 minutes early, made me very happy

Delivery crew was efficient and professional. They took care to place the furniture where we wanted it and made sure it was in good condition.

Very helpful customer service!

Mary was amazing. She was patient with me because I kept on switching back-and-forth on my decisions. Overall, in the future, I’ll be back if I’m buying more furniture I’ll add a photo of my new furniture later.

Muhammad is excellent please ask for him when you come in. He’s not in it for the sale he makes a compassionate effort to really find the right piece for your needs. I had a screaming 19 month old in the store with my wife and he was very accommodating Thank you again!

Hao Zhao was so amazing! Not pushy at all, even helped wrangle the kids a time or two! Helped us get the best deal possible and was just the greatest!

I will NEVER shop or spend money at Ashley Furniture EVER again. Their customer service is horrible! I paid $5,300 cash for a new mattress, pillows and mattress cover, everything is in stock and scheduled for delivery on Sept. 2nd. Well……. Deliveries continued to be rescheduled through their “new system “. The phone just loops you to AI Chatbot. So….. I went back to the location 3 separate times, management made we feel like I was a bother to them. Jimmy the Regional Director, Curtis the Store Director and Vivian truly do not seem to care about their customers. Like you reading this review, my money is good at any furniture retailer. I will NEVER shop at Ashley Furniture again and encourage you to read other reviews and consider spending your money elsewhere.

It’s painfully obvious that the sales guys here are paid on commission. Once you enter the store, someone is assigned to follow you around and try to get you to buy every little thing you stop to look at. I cannot stand people telling me how I should spend my money, I am the only one that makes that decision. I’m sure the furniture is great but for the experience I will never be going back. Living Spaces and RC Willey are my go-to’s

We bought a sofa set three years ago. Just a few days ago, we found three slits in the fabric in the back. Probably made by a box knife, it was hidden by box tape applied from underneath. Sales and management were probably not notified by the warehouse team, but management still owns the problem. Clearly, we will keep this dishonest behavior in mind when we shop for furniture in the future.

We were greeted at the door by Janey, who could very possibly be the nicest saleswoman I have ever met. She toured us around the store, showing us all of the couches and helping my grandmother (who we were shopping for) choose a perfect couch.

Edited 6 weeks later! After a month and a half, countless emails, waiting, confusion, etc. the maintenance tech finally came and installed the new piece on our couch so that the audio/charging/bluetooth part of our audio console now works. It took the tech less than 10 minutes to install. I’ll update from a 3 ⭐️ to a 4 ⭐️ ONLY bc the tech was quick and arrived on time. If you are needing anything fixed through their warranty department, be persistent!! Email daily!! That’s all I can recommend. I hope we don’t have anymore issues. My husband and I bought our couch a few months ago. It is an 8 piece Modmax modular sectional. The purchasing and delivery of the couch was quite seamless. But a month after we received it, one of the two audio consoles quit charging. We have called, emailed.. all we hear are crickets. We have the warranty on the couch and for some reason NO ONE will help us get this replaced. We were going to return to get a bedroom set, but we will go elsewhere since their customer service after they get your money is crap!!

Rick was incredible! We had been to a couple of other furniture stores in the area and Ashley was the best experience. We were able to take our time, we didn’t feel rushed and we found my friend the perfect couch!

Zero stars is what they deserve. DO NOT BUY FROM any Ashley store, the company in whole are liars and have very poor customer service. Upon trying to get my issue resolved I did some research and discovered the CORPORATE OFFICE HAS 1.4 stars and the company itself has SEVERAL multimillion dollar LAWSUITS due to deception. Once you walk out of that store after paying thousands of dollars you mean nothing. Your issues with the product falls on deaf ears. We have been dealing with an issue for over a month, too much to tell the story on this platform, but just know you will highly regret buying from them. They use a third party to deliver and set up ; which was the start of the problems. Again DO NOT SHOP at Ashley Furniture.

Janet was super kind! She had very helpful insight and knowledge on all of the furniture and even assisted us with ideas on what to do with the space. Super helpful, will definitely be coming again

Oscar Castrillon is so knowledgeable and helpful! He knew exactly what couches would work best for the small space I have. He was really helpful without being overbearing. A perfect balance. I highly recommend asking Oscar if you need something specific, he really knows his stuff.

Talk about a refreshing shopping experience. After leaving what we compared to a car dealership, we decided to stop at Ashley and boy, we were so happy did. Such a more relaxed atmosphere and the products just felt higher quality. Salespeople weren't pushy and best of all, they gave us space to experience the furniture without looking over our shoulder. Will definitely return.

Told to cancel my online order to save time on a couch and did that. They have now shipped the wrong color which had to be sent back then brought one a week later that is completely broken and had to be sent back. Now have been waiting a month with no couch, scrapes in my apartment from moving so many pieces, and had to miss now 2 days of work for their order. Terrible service to just basically tell me that sucks and ask if would I like them to try again for a third time.

I would NOT recommend doing business with this store. You can not speak to a manager when you a problem with your $4000 dollars with of product. I was told by the store the manager's don't talk to customers when there is an issue. This speaks volumes as to the fact they are not there to actually help customers. At this point Ashley Furniture has gotten all the money they will get from me. All we need is a copy of the the receipt for the warranty on a broken frame. This store is the WORST!!!!

Horrible customer service and sketchy pricing.

Good experience. Janet was very helpful with helping us find what we want.

Janet helped us find what we were looking for. She was very informative, thorough, friendly, knowledgeable. She answered all of our questions and made our shopping a great experience. We love the store. It has a great selection!

Spent over 4K in a sectional with a broken piece! I picked it up and not even 24hrs later they are asking me to file a claim! Too bad I can’t return this purchase! And the sales agent from Draper big time liar!! Said if there was any problems with in 72hrs to call back and they would fix the issue! Don’t trust the sales people and don’t make any big purchases here!

Great service. Especially from Muhammad!

Super friendly staff, quick response and great attention

Avoid This Store!!! If I could give zero stars, I absolutely would. My experience with Ashley Furniture in Draper, Utah, has been a nightmare from start to finish on the process of getting a new dresser that isn’t broken. We bought brand-new bedroom furniture back in May because we were moving, and right from the start, we had issues. The kids' dresser was broken upon delivery. I refused to sign for it, and they told me a technician would need to come out to inspect it. The technician came, confirmed that it was broken, and still… nothing. Since then, I’ve called them multiple times to follow up, and every single time, I either get someone who barely understands the issue or they promise someone will reach out to me. Guess what? No one did. I’ve been waiting since May, and it’s now the end of August. My kids’ clothes are still sitting on a table because I can’t get a dresser. They keep telling me it's "back-ordered," but they didn’t have any issue taking my money. I’m honestly stunned by the complete lack of customer service and communication. And now, the latest surprise: after all this waiting, I finally get in touch with the seller who tells me that the ticket for the broken dresser was closed! What?! How does that even make sense? No one has fixed the issue, and the ticket was closed without any resolution. It’s honestly like they don’t care at all. I am beyond frustrated with Ashley Furniture. This is absolutely unacceptable, and I will never buy from them again. Do yourself a favor and avoid this store if you value your time and sanity.

STALKER ALERT! I went in and was greeted by an older gentleman and I politely told him that I was just browsing and didn’t need any help. He followed me from about 30 feet away the entire time I was in the store. It got to the point that I would round a corner and wait and he would pop right up behind me. I get that they get paid on commission but come on! This was uncomfortable. When I finally left he followed me to the door trying to get me to come back in. I ended up going across the street to Alice Lane and bought something far more expensive there just to avoid him. Completely different experience there.

I recently purchased and had furniture delivered from Ashley. Overall, the pieces arrived without any damage, which I appreciated. However, there are a few areas I think could be improved. For delivery, I was a bit disappointed that the team did not wear shoe covers when entering our home. With a toddler who crawls around, cleanliness is very important to me. Also, the chairs arrived without any protective covering, which made it hard to tell if they were brand new or from an open box. While everything was in good shape, I would have felt more reassured if the items came fully packaged. During the purchase process, I understand that Ashley is working with a new system, which made things longer than usual. The staff was very accommodating and did their best to make us comfortable, but it was still a little disappointing when I wanted to add a rug to go with my dining set and was told it would take another two hours. Overall, the staff themselves were kind and helpful, but I do hope Ashley improves on these small yet important details in both the shopping and delivery experience.

No one answered the phone for the longest time finally I got some one who told me they couldn’t connect me to a salesman. I needed to go back to the store

Even though the chairs we wanted were no longer available, our salesman was very helpful in finding us chairs that we liked that were in stock!

I loved their furniture. It was a step up bit not too pricey. I did not feel like I was being followed or pressured.

Good

I just ordered a ‘hot deal’ patio furniture. The sales person said it would take 1-2 months to get my order. I really liked the price and the furniture. I also have ordered bedroom furniture in the past (2020?) and had a good experience so I am hoping it is worth the wait. I was optimistic. Unfortunately, after calling today to learn what the status of my order was, I learned that the furniture was discontinued. I have to wait 4 business days for return of my money. I will look elsewhere for patio furniture.

Janet was amazing! Loved working with her!

We were very happy with the sales experience. Our salesman was very nice. Update: Then they offered the same mattresses we purchased for $600 off a few days later. Their website showed a possible price adjustment policy but they won't help. Very poor business practice. Buyer beware at Ashley in Draper. If they aren't going to match sales prices on their website they should remove that policy.

I I recently shopped at the Ashley store in Draper. I was met by a very personable young Sales Associate named Jordan Nelson. He accompanied me through the store as I was looking for some throw pillows to coordinate with my current color scheme. He was very patient as we roamed the store looking for a sample of the colors I had seen online. He is a great asset to your sales team and I look forward to shopping there again for a sofa.

I was told by Ashley that the delivery men would take my old mattress but then on the call to confirm the delivery I was told no. I called the Ashley store in Draper and the got it all worked out and they did take my old mattress

We went to the store looking for a new bed. From the moment we got through the door Janet was able to read our minds. Every one was so helpful and understanding. This is our second time buying furniture from this store and it won’t be our last.

As I am happy with the purchased not happy with delivery! They dropped couches off and were supposed to drop off a dresser. 1 of the couches was scratch and so was the dresser. We decided to send it back. I spent too much money like to wait for service. Well same thing instead of putting a rush on new delivery. They wanted me to wait like a week in a half!! Hello, I don't have a dresser now. We took everything out and clothes all over because we wanted to be prepare for the actual delivery date. Not our fault they got here defective. I don't have a place to put it away for 1 week in a half. So frustrating

There was a great deal of confusion regarding my order of a pair of lamps, and much time wasted trying to clear it up, but the issues were finally resolved satisfactorily.

The products we ordered were nice, but the staff and management were a bunch of lifeless, arrogant people that made us feel unwelcome (with the exception of the door greeter). We went in a total of 3 times, and were treated the same on each occasion. The staff need to be aware of who they are speaking to. There could be status behind the T-shirt and flip flops. Also, I can walk into RC Willey, purchase any accessories, and take them with me. That is forbidden at Ashley, and they let you know it. The manager behind the desk was ridiculous about it. You have 25 or more of some items in the store. Why can’t you just let people take them? They don’t give a reason either. Just “we have to ship them for $100”. Maybe that’s how you make more money? But you really lose money because it puts people off. We won’t be coming back there unfortunately. You need a serious customer service makeover.

The service and the help is very supportive and good. I liked that

DO NOT BUY THE WARRANTY!! It covered nothing the sales associates lie!! They tell you everthing is covered when it is not!!!! I’m fighting to get my cushion replaced on my sofa. Here is another claim denial from them. I would love for a manager to reach out to me regarding this. Should I break the sofa at this point to get a cushion replaced?? Update Here is the reasons from Ashley “taking care of me” their sales practices are DECEPTIVE AND PREDATORY!!! I paid nearly $400 for a warranty that has proven to be completely worthless. Your refusal to honor it shows a blatant disregard for your customers. I have attached a photo of their response. Take your hard earned money and shop somewhere else. Update 7/28/25 I have been back of forth with this horrible company. I asked them to refund me on their trash warranty which they declined instead they want to give me a credit to their store. They have some nerve offering me $260 credit I will never spend a dime in their store. I can’t put into words how horrible of an experience this has been. See attached photo of their response. Their furniture is trash and their sales practices are predatory.

Great selection of furniture and great staff.

Janet was very helpful.

If I could give zero stars so would. This company does not care about customer experience and is completely unhelpful once they are paid. The Draper store, as well as their call service has still not attempted to find a resolution after following up several times.

Found a nice rocking chair and thought that we can just load it up and go home with it especially since we were out of state. That's when I found out that most everything they have on the floor is not in stock and it must be ordered and delivered. The closest delivery date was more than 2 weeks out. They would not sell us the floor model either. Not a great experience and we will most likely not be shopping there in the future.

Shawn was the BEST. I felt comfortable to be me and comfortable to agree/disagree. Shawn’s fun acceptance led to me purchasing more furniture pieces than just a sofa, which is what I originally walked in for. From greeting to settling up with the desk at the end, we felt like everyone involved cared. Thank you!

Kyle was a great help purchasing a new bedroom set. Thank you!!!

Janet was wonderful. I didn’t ask any question that she didn’t know the answer to. Very helpful and professional. I will definitely be coming back.

Horrible customer service we bought a $3,000 couch from this place and we have been trying to get a defective piece of the couch fixed for months now the runaround just like someone stated in their review is so true stay away from this store do not buy any furniture from this store. They will not fix this couch. The regard warranty person came out. He ripped the bottom of our couch. Took a picture of the trampoline moved some cushions around and said this is normal wear and tear and left. A long story short this has been a complete nightmare they will not return anything or warranty any of their products. They won’t send out a new piece of the couch That’s all they need to do to make this right it doesn’t make any sense to me. Take care of your customers! Do the right thing!

Great staff. Thank you guys.

The salesman showed us all varieties of couches, answerd all our questions, demonstrated the features, helped with an advise. We didn't feel rushed.

(Translated by Google) Jazzy very good attention (Original) Jazzy muy buena atención

(Translated by Google) I always enjoy being in this store; today they served us with all possible patience and gave us what we needed for our new home. (Original) Siempre disfruto estar en esta tienda, hoy nos atendieron con toda la paciencia posible y nos dieron lo que necesitamos para nuestro nuevo hogar

They have rescheduled 3 times for our sofa delivery and now they call and say that the delivery truck drove to the wrong address that is about an hour away from our home and now want to reschedule again but we have confirmed the address multiple times with Ashley furniture. Don’t see how this is my problem. Don’t know how two drivers didn’t catch that.

Parts missing. Bed unusable. We came back in to get some help from our sales rep and he told us to call a number which I get to go and sit on hold for hours hoping for a resolution.