Ashley Store Draper, UT

Lost the excitement in my purchase. I've put off buying a couch for 3 years and decided its finally time... I purchased a couch for pick up besmxayse the saleman said it woyld be 3 weeks then I decided I wanted it delivered when I called the store I was immediately directed to the "offshore" team and they kept telling me I needed to call the store to make changes, I explained ti them I did call the store number and that I was at work and did not have time to keep calling and that I live an hour away from the store to just go there. Later I tried and every time I was immediately sent to offshore when I finally got one of the offshore to understand what I was saying she sent me a new sales order with the delivery charge and a link that went to synchrony I figured I was good until the next day I got a message to schedule my PICKUP.. what!!! Now to start the whole process all over.. When I called I got offshore again and sighing... frustrated at this point I tell the guy im ready to cancel the order and man was he ready to jump right on that.. hold on not yet... I try the store AGAIN.. now I'm looking to go to a local store so I call there to see if they have the same i and what do you know I spoke to a LIVE LOCAL person and she was SOO helpful she even tried to contact Ashley for me. I wish I would have went there in the first place and the the item had been in stock. had I known ASHLEY doesn't care about there customers just the $$$ and now im stuck with couch if I ever get it let's just hope it's good quality.

Customer service at this location needs major improvement, starting with management. We were ready to purchase a couch as well, but the next day we decided to try a different location, and they were wonderful. They took the time to explain all of our concerns, and we ended up making our purchase there solely because of their amazing customer service.

Hao was very helpful and super kind! Answered all our questions, very knowledgeable, and even helped us out on what to do when the furniture arrives. I can tell he truly cares about the customers :)

Great customer service!

Jill was great to work with. Fantastic experience.

Excellent service, knowledgeable, pleasant working with Danny. Thank you

Always wonderful service. Darius is amazing. Definitely ask for him. I always find what I'm looking for at Ashley and the quality is fantastic.

I enjoyed shopping at Ashley this past week. It was my first time and I was so very pleasantly surprised. Mary Dean greeted me immediately at the door and continued showing me the coffee tables that met my style. I chose a beautiful one and it has already been delivered! It is just perfect. This was a great experience from beginning to end. She told me about upcoming promotions, texted me pictures of items I was interested in, and took me all throughout the store pointing things out. I will certainly be back soon!

100% recommended

Jim was great! Provided all information I needed, without following me around.

Awesome delivery worker's. Even 20 minutes early, made me very happy

Delivery crew was efficient and professional. They took care to place the furniture where we wanted it and made sure it was in good condition.

Very helpful customer service!

Mary was amazing. She was patient with me because I kept on switching back-and-forth on my decisions. Overall, in the future, I’ll be back if I’m buying more furniture I’ll add a photo of my new furniture later.

Muhammad is excellent please ask for him when you come in. He’s not in it for the sale he makes a compassionate effort to really find the right piece for your needs. I had a screaming 19 month old in the store with my wife and he was very accommodating Thank you again!

We bought a beautiful dining table from Ashley. 5 days after it was delivered we noticed the edges of the table top in several places were peeling up and pulling away. We submitted a claim to their warranty department and they told us they would replace it via email, but did not schedule the replacement. We have called three separate time and waited on hold for over an hour each time and still have not received a replacement. We will never buy from Ashley again, when trying to get the store to assist us they tell us they can’t do anything they are merely a showroom. This company sells cheap fall apart products and won’t help to make it right!!

Hao Zhao was so amazing! Not pushy at all, even helped wrangle the kids a time or two! Helped us get the best deal possible and was just the greatest!

I will NEVER shop or spend money at Ashley Furniture EVER again. Their customer service is horrible! I paid $5,300 cash for a new mattress, pillows and mattress cover, everything is in stock and scheduled for delivery on Sept. 2nd. Well……. Deliveries continued to be rescheduled through their “new system “. The phone just loops you to AI Chatbot. So….. I went back to the location 3 separate times, management made we feel like I was a bother to them. Jimmy the Regional Director, Curtis the Store Director and Vivian truly do not seem to care about their customers. Like you reading this review, my money is good at any furniture retailer. I will NEVER shop at Ashley Furniture again and encourage you to read other reviews and consider spending your money elsewhere.

It’s painfully obvious that the sales guys here are paid on commission. Once you enter the store, someone is assigned to follow you around and try to get you to buy every little thing you stop to look at. I cannot stand people telling me how I should spend my money, I am the only one that makes that decision. I’m sure the furniture is great but for the experience I will never be going back. Living Spaces and RC Willey are my go-to’s

We bought a sofa set three years ago. Just a few days ago, we found three slits in the fabric in the back. Probably made by a box knife, it was hidden by box tape applied from underneath. Sales and management were probably not notified by the warehouse team, but management still owns the problem. Clearly, we will keep this dishonest behavior in mind when we shop for furniture in the future.

We were greeted at the door by Janey, who could very possibly be the nicest saleswoman I have ever met. She toured us around the store, showing us all of the couches and helping my grandmother (who we were shopping for) choose a perfect couch.

Edited 6 weeks later! After a month and a half, countless emails, waiting, confusion, etc. the maintenance tech finally came and installed the new piece on our couch so that the audio/charging/bluetooth part of our audio console now works. It took the tech less than 10 minutes to install. I’ll update from a 3 ⭐️ to a 4 ⭐️ ONLY bc the tech was quick and arrived on time. If you are needing anything fixed through their warranty department, be persistent!! Email daily!! That’s all I can recommend. I hope we don’t have anymore issues. My husband and I bought our couch a few months ago. It is an 8 piece Modmax modular sectional. The purchasing and delivery of the couch was quite seamless. But a month after we received it, one of the two audio consoles quit charging. We have called, emailed.. all we hear are crickets. We have the warranty on the couch and for some reason NO ONE will help us get this replaced. We were going to return to get a bedroom set, but we will go elsewhere since their customer service after they get your money is crap!!

Rick was incredible! We had been to a couple of other furniture stores in the area and Ashley was the best experience. We were able to take our time, we didn’t feel rushed and we found my friend the perfect couch!

Zero stars is what they deserve. DO NOT BUY FROM any Ashley store, the company in whole are liars and have very poor customer service. Upon trying to get my issue resolved I did some research and discovered the CORPORATE OFFICE HAS 1.4 stars and the company itself has SEVERAL multimillion dollar LAWSUITS due to deception. Once you walk out of that store after paying thousands of dollars you mean nothing. Your issues with the product falls on deaf ears. We have been dealing with an issue for over a month, too much to tell the story on this platform, but just know you will highly regret buying from them. They use a third party to deliver and set up ; which was the start of the problems. Again DO NOT SHOP at Ashley Furniture.

I like their holiday baked goods.

Janet was super kind! She had very helpful insight and knowledge on all of the furniture and even assisted us with ideas on what to do with the space. Super helpful, will definitely be coming again

Oscar Castrillon is so knowledgeable and helpful! He knew exactly what couches would work best for the small space I have. He was really helpful without being overbearing. A perfect balance. I highly recommend asking Oscar if you need something specific, he really knows his stuff.

Talk about a refreshing shopping experience. After leaving what we compared to a car dealership, we decided to stop at Ashley and boy, we were so happy did. Such a more relaxed atmosphere and the products just felt higher quality. Salespeople weren't pushy and best of all, they gave us space to experience the furniture without looking over our shoulder. Will definitely return.

Told to cancel my online order to save time on a couch and did that. They have now shipped the wrong color which had to be sent back then brought one a week later that is completely broken and had to be sent back. Now have been waiting a month with no couch, scrapes in my apartment from moving so many pieces, and had to miss now 2 days of work for their order. Terrible service to just basically tell me that sucks and ask if would I like them to try again for a third time.

I would NOT recommend doing business with this store. You can not speak to a manager when you a problem with your $4000 dollars with of product. I was told by the store the manager's don't talk to customers when there is an issue. This speaks volumes as to the fact they are not there to actually help customers. At this point Ashley Furniture has gotten all the money they will get from me. All we need is a copy of the the receipt for the warranty on a broken frame. This store is the WORST!!!!

Horrible customer service and sketchy pricing.

Good experience. Janet was very helpful with helping us find what we want.

Janet helped us find what we were looking for. She was very informative, thorough, friendly, knowledgeable. She answered all of our questions and made our shopping a great experience. We love the store. It has a great selection!

Spent over 4K in a sectional with a broken piece! I picked it up and not even 24hrs later they are asking me to file a claim! Too bad I can’t return this purchase! And the sales agent from Draper big time liar!! Said if there was any problems with in 72hrs to call back and they would fix the issue! Don’t trust the sales people and don’t make any big purchases here!

Great service. Especially from Muhammad!

Super friendly staff, quick response and great attention

Avoid This Store!!! If I could give zero stars, I absolutely would. My experience with Ashley Furniture in Draper, Utah, has been a nightmare from start to finish on the process of getting a new dresser that isn’t broken. We bought brand-new bedroom furniture back in May because we were moving, and right from the start, we had issues. The kids' dresser was broken upon delivery. I refused to sign for it, and they told me a technician would need to come out to inspect it. The technician came, confirmed that it was broken, and still… nothing. Since then, I’ve called them multiple times to follow up, and every single time, I either get someone who barely understands the issue or they promise someone will reach out to me. Guess what? No one did. I’ve been waiting since May, and it’s now the end of August. My kids’ clothes are still sitting on a table because I can’t get a dresser. They keep telling me it's "back-ordered," but they didn’t have any issue taking my money. I’m honestly stunned by the complete lack of customer service and communication. And now, the latest surprise: after all this waiting, I finally get in touch with the seller who tells me that the ticket for the broken dresser was closed! What?! How does that even make sense? No one has fixed the issue, and the ticket was closed without any resolution. It’s honestly like they don’t care at all. I am beyond frustrated with Ashley Furniture. This is absolutely unacceptable, and I will never buy from them again. Do yourself a favor and avoid this store if you value your time and sanity.

STALKER ALERT! I went in and was greeted by an older gentleman and I politely told him that I was just browsing and didn’t need any help. He followed me from about 30 feet away the entire time I was in the store. It got to the point that I would round a corner and wait and he would pop right up behind me. I get that they get paid on commission but come on! This was uncomfortable. When I finally left he followed me to the door trying to get me to come back in. I ended up going across the street to Alice Lane and bought something far more expensive there just to avoid him. Completely different experience there.

I recently purchased and had furniture delivered from Ashley. Overall, the pieces arrived without any damage, which I appreciated. However, there are a few areas I think could be improved. For delivery, I was a bit disappointed that the team did not wear shoe covers when entering our home. With a toddler who crawls around, cleanliness is very important to me. Also, the chairs arrived without any protective covering, which made it hard to tell if they were brand new or from an open box. While everything was in good shape, I would have felt more reassured if the items came fully packaged. During the purchase process, I understand that Ashley is working with a new system, which made things longer than usual. The staff was very accommodating and did their best to make us comfortable, but it was still a little disappointing when I wanted to add a rug to go with my dining set and was told it would take another two hours. Overall, the staff themselves were kind and helpful, but I do hope Ashley improves on these small yet important details in both the shopping and delivery experience.

No one answered the phone for the longest time finally I got some one who told me they couldn’t connect me to a salesman. I needed to go back to the store

Even though the chairs we wanted were no longer available, our salesman was very helpful in finding us chairs that we liked that were in stock!

I loved their furniture. It was a step up bit not too pricey. I did not feel like I was being followed or pressured.

Good

I just ordered a ‘hot deal’ patio furniture. The sales person said it would take 1-2 months to get my order. I really liked the price and the furniture. I also have ordered bedroom furniture in the past (2020?) and had a good experience so I am hoping it is worth the wait. I was optimistic. Unfortunately, after calling today to learn what the status of my order was, I learned that the furniture was discontinued. I have to wait 4 business days for return of my money. I will look elsewhere for patio furniture.

Janet was amazing! Loved working with her!

We were very happy with the sales experience. Our salesman was very nice. Update: Then they offered the same mattresses we purchased for $600 off a few days later. Their website showed a possible price adjustment policy but they won't help. Very poor business practice. Buyer beware at Ashley in Draper. If they aren't going to match sales prices on their website they should remove that policy.

I I recently shopped at the Ashley store in Draper. I was met by a very personable young Sales Associate named Jordan Nelson. He accompanied me through the store as I was looking for some throw pillows to coordinate with my current color scheme. He was very patient as we roamed the store looking for a sample of the colors I had seen online. He is a great asset to your sales team and I look forward to shopping there again for a sofa.

I was told by Ashley that the delivery men would take my old mattress but then on the call to confirm the delivery I was told no. I called the Ashley store in Draper and the got it all worked out and they did take my old mattress

We went to the store looking for a new bed. From the moment we got through the door Janet was able to read our minds. Every one was so helpful and understanding. This is our second time buying furniture from this store and it won’t be our last.

As I am happy with the purchased not happy with delivery! They dropped couches off and were supposed to drop off a dresser. 1 of the couches was scratch and so was the dresser. We decided to send it back. I spent too much money like to wait for service. Well same thing instead of putting a rush on new delivery. They wanted me to wait like a week in a half!! Hello, I don't have a dresser now. We took everything out and clothes all over because we wanted to be prepare for the actual delivery date. Not our fault they got here defective. I don't have a place to put it away for 1 week in a half. So frustrating

There was a great deal of confusion regarding my order of a pair of lamps, and much time wasted trying to clear it up, but the issues were finally resolved satisfactorily.

The products we ordered were nice, but the staff and management were a bunch of lifeless, arrogant people that made us feel unwelcome (with the exception of the door greeter). We went in a total of 3 times, and were treated the same on each occasion. The staff need to be aware of who they are speaking to. There could be status behind the T-shirt and flip flops. Also, I can walk into RC Willey, purchase any accessories, and take them with me. That is forbidden at Ashley, and they let you know it. The manager behind the desk was ridiculous about it. You have 25 or more of some items in the store. Why can’t you just let people take them? They don’t give a reason either. Just “we have to ship them for $100”. Maybe that’s how you make more money? But you really lose money because it puts people off. We won’t be coming back there unfortunately. You need a serious customer service makeover.

The service and the help is very supportive and good. I liked that

DO NOT BUY THE WARRANTY!! It covered nothing the sales associates lie!! They tell you everthing is covered when it is not!!!! I’m fighting to get my cushion replaced on my sofa. Here is another claim denial from them. I would love for a manager to reach out to me regarding this. Should I break the sofa at this point to get a cushion replaced?? Update Here is the reasons from Ashley “taking care of me” their sales practices are DECEPTIVE AND PREDATORY!!! I paid nearly $400 for a warranty that has proven to be completely worthless. Your refusal to honor it shows a blatant disregard for your customers. I have attached a photo of their response. Take your hard earned money and shop somewhere else. Update 7/28/25 I have been back of forth with this horrible company. I asked them to refund me on their trash warranty which they declined instead they want to give me a credit to their store. They have some nerve offering me $260 credit I will never spend a dime in their store. I can’t put into words how horrible of an experience this has been. See attached photo of their response. Their furniture is trash and their sales practices are predatory.

Great selection of furniture and great staff.

Janet was very helpful.

If I could give zero stars so would. This company does not care about customer experience and is completely unhelpful once they are paid. The Draper store, as well as their call service has still not attempted to find a resolution after following up several times.

Found a nice rocking chair and thought that we can just load it up and go home with it especially since we were out of state. That's when I found out that most everything they have on the floor is not in stock and it must be ordered and delivered. The closest delivery date was more than 2 weeks out. They would not sell us the floor model either. Not a great experience and we will most likely not be shopping there in the future.

Shawn was the BEST. I felt comfortable to be me and comfortable to agree/disagree. Shawn’s fun acceptance led to me purchasing more furniture pieces than just a sofa, which is what I originally walked in for. From greeting to settling up with the desk at the end, we felt like everyone involved cared. Thank you!

Kyle was a great help purchasing a new bedroom set. Thank you!!!

Janet was wonderful. I didn’t ask any question that she didn’t know the answer to. Very helpful and professional. I will definitely be coming back.

Horrible customer service we bought a $3,000 couch from this place and we have been trying to get a defective piece of the couch fixed for months now the runaround just like someone stated in their review is so true stay away from this store do not buy any furniture from this store. They will not fix this couch. The regard warranty person came out. He ripped the bottom of our couch. Took a picture of the trampoline moved some cushions around and said this is normal wear and tear and left. A long story short this has been a complete nightmare they will not return anything or warranty any of their products. They won’t send out a new piece of the couch That’s all they need to do to make this right it doesn’t make any sense to me. Take care of your customers! Do the right thing!

Friendly, quick and helpful, in store and for delivery. Thank you!

Cortland was very patient and helpful.

We had an excellent experience at your Draper store. Rick Adamson was our salesman and went above and beyond to make sure we got everything we needed!

Mohammad was awesome.he didn’t high pressure me to buy anything and he was very personable. I will always ask for him when I want to buy anything and my kids referred me to Muhammad they buy everything from him also. A+

We had an excellent experience at the Ashley Furniture store in Draper! From the moment we walked in, we felt comfortable and never pressured. Our sales associate, Janet, was incredibly friendly, helpful, and knowledgeable. She gave us space when we needed it but was always available to answer questions and guide us through our options. It made shopping for furniture so much more enjoyable. Highly recommend this location and be sure to ask for Janet!

We had a good experience shopping at Ashley. The salesperson was helpful and explained all the options clearly, including different configurations and what would work well for our needs. They were patient and made sure we had all the information we needed to decide. The manager was cooperative and easy to work with, which made the process smooth. We were also happy with the deal we got—it felt fair for what we were purchasing. There were plenty of color and layout options, which helped us find something that fit both our space and style. Overall, it was a positive experience, and we'd feel comfortable recommending Ashley to others looking for furniture.

Delivery went great and I love our new pieces. However, had a corner dinged. Please reach out to me…. Maybe I can get some touch up paint?

I recently visited Ashley Furniture and had the pleasure of working with Rex. From the moment I walked in, he was incredibly helpful, knowledgeable, and attentive. He made the entire shopping experience quick and easy without ever making me feel rushed. Rex answered all my questions with patience and helped me find exactly what I was looking for. His professionalism and friendly attitude made a big difference, and I truly appreciate how seamless he made the process. Highly recommend asking for Rex if you’re shopping at Ashley!

Shawn helped us get the perfect couch at your store. He was patient with us, provided a 5 star experience start to finish. Delivery was quick and excellent as well.

Great service from Janet, very knowledgeable and thorough.

UPDATE: 2 pieces of our sectional arrived dirty and I rejected them. The delivery guys told me just to use my protection plan I bought to get it cleaned. I said no way it’s brand new!! Terrible unprofessional service there. Then I have been told I have to now wait 24-48 hours for someone to call me to setup delivery of new pieces. I have had 3 phone calls to make sure my delivery went great and apparently they can’t read it was not!! Then they all keep giving me the run around about they can’t help me, they can’t transfer me to anyone in store, I can’t get ahold of anyone in store when I call it just goes to customer service. So now I just sit and wait for my other pieces with half a couch. They already got my money and now the service goes out the window? And they charged $400 for delivery!! I also emailed the email below that I was given and NOtHING! No response…. There were only 2 cars in the parking lot the other day when I bought my furniture.. they should take care of the ones actually spending their hard earned money in their store… My mom and I had a fantastic experience at Ashley Furniture in Draper thanks to Court! He was pleasant, honest, and incredibly kind throughout the entire process. What we appreciated most was that he gave us space to browse without pressure, but was always nearby when we had questions. He made the transaction smooth and stress-free. We’ll absolutely be back to shop with him again for future pieces! THANKS Court!

Salesperson Jill was a delight to work with. I voiced what I was looking for and was shown several options. At check out Jill gave me all sale prices that were applicable to my purchases that I wasn’t aware of. I walked out of the store a very happy customer.

The sectional I was looking for was right up front. Rex was incredibly helpful, knowledgeable, and kind. He was able to answer all of my questions and find me the best deal in what I was looking for. I will definitely be back and recommend Ashley furniture store to my friends and family!

Sean was great!

Janet did a fantastic job helping us find or new furniture. She was knowledgeable and gave us time to wonder as well as answering questions as they came up.

Hao was amazing! He was so helpful in guiding us in our choices for rugs. He asked a lot of questions in order to visualize what look we were going for and provided valuable feedback on what to look for.

I had one of the worst retail experiences of my life at Ashley Furniture. I went in to buy a mattress and premium powered base. The salesman assured me the price I was quoted was for the premium base — adjustable with all the features. Based on that, I agreed and made the purchase. When the base was delivered, it was a stripped-down, bare-bones version — absolutely not what I paid for. I immediately called to get the correct one delivered, assuming it was just a mistake. But instead of owning up to the bait-and-switch, they told me that the premium base I originally thought I purchased would actually cost me $1,000 more. So to be clear: they lied to my face about what I was buying, delivered a cheaper product, and then told me if I wanted the one I already paid for, I’d need to cough up even more cash — with no refund and no willingness to make it right. This wasn’t a misunderstanding. This was a deliberate, shady sales tactic. I feel completely scammed. Avoid Ashley Furniture at all costs unless you enjoy being misled and ripped off. They lost my trust, my business, and anyone else I can warn.

Hao was very helpful in finding us a tv consol cabinet that we liked. We were VERY picky! Thank you Hao!

Excellent service. Quality products. We found exactly what we were looking for.

Great experience with Thad he was knowledgeable and answered all my questions. Thanks so much Thad, we will see you again.

Muhammad was extremely helpful and friendly, he helped us find the perfect furnishings for our needs. We had spent hrs looking at others stores nearby only to be disappointed.

Jojo was extremely kind and helpful. Hopefully the furniture we purchased is durable and comfortable.

Cortland was the best sales person we have ever had

I received my new TV console and side chair today, and am overall pleased. And the sales associate, Mohammad, was great. However, this is probably the last purchase I will make from Ashley Store because of their no-return policy. I am not good at visualizing how an item will look in my home. Will the color match my carpet? Is it too large/small? What if I just don't like it? I expect a 30 day return window, and will only shop where I get it. PLEASE reconsider this policy because you're driving customers like me away.

Hao provided excellent service. This store is very clean with many options at great prices. Always happy with my purchases at Ashley Furniture

We took advantage of the Memorial Day sale and got a great deal on a sofa set. I didn’t give a five star review because I felt that the salesman did not really listen to what we were asking for. He seemed to have it in his mind what we wanted. Eventually, we were able to help him understand our needs, but it took a lot of walking around the store, back-and-forth, before he heard us. I think this problem could be remedied by the salesman asking a few direct questions before starting the experience. I also felt that the furniture protection plan was pushed on us, even though we repeatedly said we weren’t interested. We did not end up buying it, but felt frustrated that they continued to try to convince us of something that we had already researched and decided against. The sofa has yet to be delivered, and I’m sure we will be happy with it. Previously, the furniture we bought from Ashley has always been good, so we will just put up with the salesmen.

The salesman was very informative and not pushy. I found what I was looking for and would shop at this location again.

I ordered a TV stand and told it would be new out of the box. It wasn’t it was a floor model so I rejected it and I have not heard back from Ashlle store. I’m very disappointed in them.

Terrible experience. If you are looking for a new mattress do not go here. Go direct to Tempur-pedic. In the store the sales rep Mohamed and the Store Manager Curtis said that they matched the Manufacturers 90 day comfort guarantee and if we didn’t like we can return the mattress and frame with a full refund. My wife hates the mattress and the tune has changed. Curtis apologized and even said that they used to have customers sign a paper detailing the return policy even though multiple times it was stated that Ashely follows the manufacturers comfort guarantee and manufacturers warranty. Let’s be clear we have since learned that what we were told in store at time of purchase, Ashley is not willing to follow their word. The store manager was at least willing to call the regional manager Jeremy Brown who quickly shut us down. Our option is to return the mattress my wife hates for another memory foam mattress that my wife hates. Jeremy is willing to be generous enough to let us return the mattress and buy furniture, even though we just bought 6,000 in furniture and have no additional need for furniture. This is also doesn’t address one of the dressers we got for our daughter had a broken drawer within two weeks of receiving the dresser. I will forever encourage anyone and everyone I know or meet to avoid Ashley Furniture. My wife even emailed the solutions@ashley furniture email provided by customer service and got zero response.

Ashley came through for me so beautifully! I had a wonderful experience looking for just what I needed and I found everything I hoped for with plenty of beautiful options. The store is beautifully kept and clean. The employees are kind, patient, and not overbearing as you shop. Sheri Marion was so patient with me and helped me design what I was looking for! Excellent customer service and an overall enjoyable experience! ☺️

Great salesperson...Sharie....beautiful store...perfect experience!

Hao was so great to work with!

Find Janet Patton! She was so helpful and patient with my two visits in one day. There was a price match misunderstanding between me and two other reps but she handled it calmly, professionally but also matter-of-fact without blowing smoke. She was very respectful and considerate of the other rep I worked with the day before in sharing commissions. It was just really nice to work with her and a really good experience overall. Raving fan of Janet’s!

We bought a bed from Ashley. Upon opening up 1/3 box's we discovered a delapidated wood side rail that the finish was flaking off. If you walk by the bed, the wood will jam your leg or pant. Also one of the drawer rails was bent making it unusable. After contacting Ashley, we had to wait 7 days for an emailed response and that was them conquering that yes the items are damaged but we dont know how to replace. Also found out their warranty department is NOT in the USA, so be prepared to wait. So they are going to send a tech out to Fix. Well, we cant make the appoitment and found out once they are scheduled, we cant make changes. So, 9 days later we are still sleeping on the floor and still cant use our bed! Once you walk out the door there are no returns. So returning the bed is not an option. This will be the last time spending our money at Ashley.

Our salesman Zhao Hao was so helpful and knowledgeable and was a pleasure working with.. we got a great deal and it was quick and painless.. thanks to Hao.

She came up to us and asked if we needed help, she was very helpful and courteous. We found the couch and loveseat, and area rug that we wanted. She stayed with us until everything was processed. She was very helpful.

Courteous, helpful, friendly staff. We felt relaxed trying out different sofas. Good experience

I had a great shopping experience, with Rex leading the way! He walked a lot of steps with me to make sure I was satisfied with my selections. The design and financial person (Vivian?) starts with V, was super sweet and helpful too. Thanks guys! You rock!!!

My wife and I had an exceptional experience with both Rick and Jermaine in Scottsdale as well as with Curtis in Draper Utah. We found the selections at Ashleys to be both quality and affordable with lots to choose from. The sales team took the time to listen and were very helpful and professional. We would shop there again.

We started our search for a new dining set at Ashley and made the rounds to so many of the other stores like RC W’s, J. Paras, etc. All the others just seemed like they were all the same. We ended up back at Ashley’s (Draper location) and with the same sales person (Hao) with whom we’d started with. Ashley’s was easy to deal with and Hao was a fantastic, caring person to help us out. Highly recommend them both.

She was a helicopter sales person. She needs to give customers space

Janet was amazing! Very knowledgeable, very patient, fun and energetic! We will be referring her to friends & family! And we looking to working with her again!

Update: The response to this review was just lip service. I emailed the address given and never received a response. This has been the worst experience I’ve ever had with a business. Absolute worst experience ever! We purchased an extremely expensive mattress and we were told we could return the mattress if we did not like it. From the first night I was miserable sleeping in the mattress. We called after a few nights requesting to return the mattress. They would not let us return the mattress for 30 days. As soon as the 30 days were up, I emailed to ask for the return. They responded that we could only return the mattress for store credit and have 30 days to use it. We won’t need any other furniture, they don’t carry the mattress that we need. Their customer service says they can’t do any to help and the store never responds to our calls. Do not buy anything from this company. They are deceiving and unethical.

Janet was fabulous at the Draper location! She was one of my major reasons I chose to go with Ashley furniture and this location. Other team members were great to help as well. The positive environment and non-pushy salesman were fabulous. The quality of the furniture is excellent. So much better than the competitors. Thanks!

Thad did an amazing job getting us a good deal that worked for the living room project we are working on. Will be back. Thank you!

Jojo was very helpful and patient with my search, even though I didn't end up buying a mattress from Ashley. He was knowledgeable and gave me great insight along the way.

Great service good prices.

Overall my experience was great, we did purchase furniture as quality is high comparing to competitors in the market. Except they charge an arm and a leg for delivery as well as there was a new sales person who tried to trick us out and said delivery is free on this much and amount as well as suggested wrong products (low quality or not meeting our requirements). We got experienced one explaining everything and helped us out. Over all satisfied with product, service and delivery

Jojo an amazing sales representative and make our visit worth the trip to the store. I would recommend asking for Jojo when you visit.

Went to buy a specific piece of decor at the Draper store. First salesman to help us said there was no way he could find it for me even after showing him a photo of the item. So we began walking around the store to look for the piece ourselves. A very personable salesperson then came up to me and asked if he could help me. I showed him a picture of the item and he immediately said “ I know right where that is.” We found the item but it was display only so we ordered one shipped to us. He introduced himself as Jojo and was so friendly. Thank you Jojo! I wish everyone could be as nice and knowledgeable as you were!!!

The old man with the suspenders helped us out and we ended up with a great couch for a great price. I would happily go back and we will next time we need something.

Jojo greeted me when I entered, listened to what I wanted and directed me to the right area of the store and then gave me some space to browse around. Very good selection and nice showroom. I found what I was looking for and at a decent memorial day sales price. Best of all I was able to get delivery set up for within two days. They outclassed RC Willey in selection, value and service (the RC Willey salesman dogged me every step around their store). Ashley's will now be my new first stop for furniture shopping. Highly recommend them.

My shopping experience was awesome! The 1 star is for their delivery service. They damaged my property! I tried to talk to the delivery guys about it but they don't speak English! I tried to call the delivery service to file a damage report but they weren't able to help me. I finally called the store and they helped me get the process started. Someone contacted me via text, I sent them a photo of the damage and they asked if I had a venmo. I didn't, they told me they would send a check with the next delivery guy. I waited but nothing ever came. I went back to the store and they told me my claim was closed and it says that I was reimbursed and they couldn't do anything about it. I went to text the lady that was helping me via text and she blocked me! I will never buy anything from Ashley ever again because of their HORRIBLE delivery service.

Janet was incredible to work with and very sweet. She had the best answers to all of our questions and helped us narrow down our options to a sectional that we love! We would highly recommend her services if you can find her!

Didn't get my order correct and still waiting for my complete set of sectional.

Sales team was great. Available and ready to help, but not pushy. Found exactly what we wanted.

Hoa was very kind and helpful but not pushy or overbearing—I’m often very leery of sales reps. I was just buying a small chair, but my questions were answered thoroughly, he helped me find the piece I was looking for, and I appreciated his experience in the industry. He and the other staff members were also very understanding of my toddler’s excitement. Better experience than I anticipated. Thanks!

My husband and I were shopping for a new dining table and took the two leaves out of a table we were considering buying. It fit 6 chairs, but uncomfortably so, especially if my family had dinner at the table. It would need at least one leaf in it for 6 people to fit well. After some consideration, we decided to not purchase it, so we tried to replace the leaves. However the table would not open, it was jammed. We tried several times to open it in order to replace the two leaves, and the table would not budge. I asked a nearby sales associate, “Hi there, can you help us put these leaves back in the table? It won’t open.” And his response? He raised his voice with an angry facial expression and yelled “NOPE!!!” While shaking his head and walked away from the area. Oh. Ok. That was weird. Usually sales guys jump at the chance to sell anything or interact with customers. But not this guy. So we walked away with the table stuck as is, with the two extra leaves propped up against the buffet next to it. Either way he had to put the leaves back, with or without our help, and I guess he chose to do it without. Another sales associate had to have helped him, it was wedged tight! It occurred to me that the sale associate may not have wanted us to remove the leaves, but no one said anything and two other sales people asked if we had any questions while we sat at the table. Obviously they saw us. If they didn’t want us touching it, or removing anything, why didn’t they simply say so? Good thing we dodged that bullet. Bad table, and worse sale associates. Also to mention, the one guy who yelled NO at us, wandered around afterward scowling at us and walked quickly by, inches away from me. It felt like he was trying to intimidate me to have me step out of his way or something. Super weird egotistical guy. No matter, I didn’t give him even a glance. What a jerk. *I added a picture of the table. I wanted to remove my husband in the photo, so I used the erase tool, which is the reason it’s slightly filtered at the end seat. It’s the Roanhowe Dining set that wouldn’t open, once closed without the leaves. You can see the two leaves we removed, leaning against the buffet.

Had a very nice experience in the store in Draper. Our couch was delivered a couple of days later. After the delivery men left, we noticed that the back of the couch had a weird red spot and a tear on it. Immediately called the store and was told to call their warranty department to have a technician come look at it. A technician has never come. Only half of the feet for our couch were delivered as well. We have spoken to the warranty department multiple times, called the store, and gone into the store to speak with them about this. Everyone gives us the runaround. It's been a month since we received our couch, and we still have only half of the feet and the red stain with the tear under it! Nobody will help us! We've been told 3 times now that someone will call us the next day, and nobody does! The lady that we spoke with in the store tonight was incredibly rude and condescending. We have sent pictures as we've been asked, waited on hold for over an hour, been hung up on, and emailed the warranty department multiple times!!! Don't waste your time or money on Ashley furniture! Do the smart thing and go to RC Willey instead. We sure wish we had! They take care of their customers! We have even just asked to return the couch, and they refuse to let us do so!!!

Janet is knowledgeable and was very helpful!

I had the pleasure of meeting Thad a few days ago, while shopping for a new couch and rugs. He was so patient and kind, and had a great personality. I ended up getting exactly what I needed, I’m so happy I stopped by Ashley that day!! Wonderful experience.

I have nothing but good things to say about my first time buying furniture from Ashley! The salesman Shawn was very helpful, and the delivery was quick and extremely well handled! They even took away all the boxes and wrapping. I was very pleased with everything from start to finish!

I had come in previously and knew what I wanted. All I needed to do was call my salesman so he could put the order in. I could not get a hold of him. No one would pick up the phone!!!!!! Infuriating. So I had to travel all the way to Ashley to talk to him. While there, I had to text a picture to my daughter to show what I bought her. The text would not go through inside the building until I went out into the parking lot!!!! Seriously?! On the positive side, my salesman, Rex Jensen, was awesome.

The sales service provided by Janet Patton was great. I love what I purchased. The price was more than fair and the product was well made.

Great customer service

They weren’t overly pushy. We were able to walk around by ourselves. Thanks our preference. Then when it was time to buy, it was quick and painless. Love the couch we got too. And prices were more reasonable than RC Willey.

Shawn was so helpful! Really excited about our recent purchases!

Janet was so incredibly helpful during our visit. She answered every single question we had and helped make us comfortable and satisfied with our decision fully knowing we were from out of town and therefore unable to actually purchase from her. She provided all the stock numbers we needed to purchase from our local store. Thanks for your time Janet! If you’re local, your time would be well spent with Janet and her extensive knowledge of Ashley products.

Mohammed was helpful and nice. And found what we needed quickly. Now, looking at a Sofa that we weren’t going in for!

Mohammed was very knowledgeable, if a little on the pushy side. There was a lot he wanted to show us. In the end, he did get us a pretty good deal. We've gone to Ashley before and we'll continue given the service and pricing.

I was so impressed. The person helping me was knowledgeable and helpful. I would highly recommend this place to anyone.

I received great customer service in trying to special order an item not in the store.

Janet Patton was great to work with! She quickly looked up the chair I saw online and ordered them for me! She explained so many details about Ashley That I had no idea about. Their in store financing is going to make it so easy to upgrade my “Wayfair” furniture to “Adult Furniture” 😉

Vivian and Sheri were very nice and helpful. They let us browse all around the store, sitting in every recliner. Once we chose one, Sheri helped us purchase it.

Denise was very helpful in providing information for our purchase.

jill was great and we will always use her expertise and knowledge!

We picked up a couple of stylish nightstands, it was a stress free experience. Thanks to Janet Patton and Deyaneira Rodriguez.

Great buying experience. Court was great to work with.

She was very kind and made sure we understood everything about our purchase

kolby saleman was so patience love the atmosphere. I would come back love love love this place

Ashley has the best variety of furniture around. We were looking for something very specific, and Ashley is the only store that had it. Janet was very helpful in leading us to what we had researched online. She answered all the questions we had and got us set up. We look forward to getting it all delivered and set up. Thanks!

I'm pretty disappointed in the service we have received here. They will sweet talk you in to buying from them. They will tell you how amazing their customer service and replacement policy is. Until they have you. Then they turn you away! We purchased couches with an extended warranty. We have been trying to get it repaired since NOVEMBER!! We keep getting the runaround. The people in the store say we have to call the warranty center. The warranty center keeps saying they will order the part and it's not happening. NO ONE wants to help. Don't buy furniture here. If it breaks, they won't fix it and will push you around.

Thad and Vivian was very helpful with helping me find the right bed I have been on the hunt for a bed for a few weeks. I’m glad I went in today. I definitely will be going back to them for my future furniture purchases. Thanks again Thad and Vivian

I will never do business Ashley furniture in Draper. My parents picked out a sofa in their showroom and an associate named Allen helped them place an order for this sofa. When the sofa arrived it was a newer version of the one that was on the showroom floor. They had changed the design and made it taller, additionally, they sent a sofa in a vinyl fabric, which was not what they had ordered. They had ordered a microfiber fabric. Perhaps Allen did not know what he was doing when he ordered this sofa. Well, the delivery men brought the sofa into their house and set it up… my 80 yr old mom tried to tell them that this did not appear to be the sofa that she had ordered, however, neither of the delivery men spoke English and instead shoved an ipad in her face and told her to “sign.” So she did. She then called Ashley furniture in Draper and they said “Sorry, we can’t take it back, you accepted the delivery.” So she then started the process of dealing with their warranty department. So far, the warranty department has not responded within the timeframe that they stated they would respond. I will be pursuing a resolution to this now , which will most likely involve an attorney. If you wish to avoid these problems, do business with another furniture company! 0 out of 5 stars! Update: just wanted to give an update on the response from the company… I emailed the address given and they contacted the company in Draper. They still continue to state that the sofa purchased was the same as the showroom sofa. I went into the showroom and took pictures of the sofa displayed compared to the sofa received, they appear vastly different. They state that my moms sofa will look like that after two and a half years with hundreds of people sitting on it… lol. Well, I have no idea how a PU leather sofa will become microfiber on every last inch including the parts that aren’t even frequently touched by a human. They just ignored the fact that she tried to refuse the sofa to the delivery person all together. So, no resolution at all except to just double down on their refusal. Do business with another company. Update: the warranty department gave me the run around for an entire day. After posting this review, someone from Ashley corporate reached out. I responded and told them the same story.. they reached out to the local furniture store and then responded with, “sorry, the local furniture store stated that the sofa you received is the same as the showroom model” [and although you are completely unsatisfied, you are stuck with it.] I went to the local furniture store and took a picture of the showroom model and you can see the pictures as a comparison. Finally, I reported this fraud to my credit card company, they agreed with me, and they forced Ashley to provide a refund and come pick up their ugly PU Leather sofa. I stick with my claim, I will never do business with any furniture company that doesn’t have a sound return policy.

Older gentleman with suspenders helped us at the Draper location. Super personable, while maintaining professionalism. I had my family there, he interacted great with my 2.5 year old and it was just an overall great experience.

Just a Ashley show room. I delivered silk flowers. Nice dock area. Self unloaded.

Great couch and great service!!

Cortland was amazing and was so helpful. Helped us find what we needed and gave us helpful information about delivery.

Wonderful experience all the way from sales to delivery 😀

The old man with suspenders was awesome to work with he gives you space and time to make your own decisions without feeling pressured we went to a hand full of other stores and it felt like walking into a car dealership you were flocked to and pulled every which way but not at Ashley! I would not buy my furniture from another store ever again it was an amazing experience.

Great staff. Thank you guys.

Very helpful and couches came in perfectly with no problems. Good quality

Our salesman was a little too chatty but answered our questions. The $400 delivery charge (which we declined) is too high, my opinion. We were happy the store manager was willing to honor the online purchase which offers free delivery. Fortunately, delivery went smoothly and the products were undamaged even though we didn’t uncrate them until after the delivery. By the way, your 20% discount definitely played a role in our purchase.

I purchased a sectional sofa from Ashley Furniture in Draper, for close to $3,000 just three months ago, and I’m extremely disappointed with the quality. The fabric is already pilling like a cheap sweater, which is completely unacceptable for such an expensive piece of furniture. I expected durability and craftsmanship that matched the price, but this experience has been nothing but frustrating. This was my first and definitely my last purchase from this store. I wouldn’t recommend it to anyone looking for quality furniture.

Over priced IKEA furniture with bad quality and terrible wait times. We have bought thousands of dollars of their furniture and it's all junk. Never again!

Cortland (old man with suspenders) was so helpful in helping us find the perfect couches for us! He is so kind and not pushy at all and let us look at our own pace. Thank you Cortland!

We weren’t bothered by the sales ppl but they were available to answer any and all questions. Oscar and Muhammad were fantastic. They originally said it was going to take 4-6 weeks and they surprised us when it arrived only one week later. We were very impressed and the couch looks amazing.

I bought a table two weeks ago and when they came to install it, some parts were missing. I've been waiting for it for 5 days, the boxes are stacked in the garage. I went to the store and no one answers me. In Draper, Utah, they just tell me to wait, you can't return the table.

Rick did an amazing job. Super helpful, super friendly, laughed at all my unfunny jokes. Will be coming back here for my future purchases.

Rex is an amazing salesman! Lots of information without pressure. Thanks so much!

Rex very helpful in finding me some dining chairs I needed. He wasn't pushy and made it a nice shopping experience.

Ashley has great quality with decent prices. Their sales people don’t hound you like other places the second you walk in the door. I will definitely continue to shop there!

Loved shopping at Ashley’s! Court at the Draper UT location was great to work with. Loved how knowledgeable he was. Ended up purchasing the Maggie sofa, loveseat and chair. Will definitely shop here again!

Great furniture options. No pressure, but very helpful. We’re happy customers!

Rex was super patient and helped with every thing he was super kind and the store is so organized

Cortland, “the old man in the suspenders” was great. He gave us space and didn’t hover, but managed to still be available for questions. It was the perfect balance between those two conflicting things. He was agreeable and great to work with.

Cortland (the guy with the suspenders!) Is great!! He didn't hover at all, but kept an eye on us and was very available for questions, which he knew all the answers to. Ask for him! He respects your space!!

Rex was a pleasure to work with! Please give him a raise.

Excellent service!

Went in looking at sofas. Must of the options were a little cheaper feeling. Some nicer stuff. But nothing fancy, in my opinion. The sales person was really young and didn't seem to have a lot of knowledge other than the store layout.

Muhammad was extremely helpful, providing me product information and taking me through the purchase process.

Bought a sectional. Took it home and realized I couldn’t get it thru the doorway. Returned to the store in hopes of exchanging for a smaller one. Negative. ALL SALES ARE FINAL, EVEN IF THEY HAPPENED SAME DAY!!! Buyer beware! What reputable furniture store doesn’t allow for same day exchanges!?!

Very helpful staff. I knew what I wanted, just needed to see it in person and they were quick to get me on the schedule for delivery.

The sales person messed up the order and rang it up for the wrong headboard for the bed. I now have talked to 2 different people to try to solve this problem and sounds like I have to go all the way back to the warehouse to pick up the right headboard. It was there mistake in the Beginning and they should make it right

We didn't get any paperwork with our 6500 purchase so we could see all the details of what we bought. Maybe we have to wait till it gets delivered. I wasn't expecting to pay that much but we looked around a little bit. I hope it is right for us. Maybe not a good idea to get power reclining everything. To many cords I hope we are able to hide them . Our salesman was great though. Thank you.

I shopped with Kirk Mendenhall at the Draper Ashley store and worked with Rex Jensen both times. Rex was simply amazing! He is so knowledgeable, helpful and patient. He really took his time to make sure we got exactly what we needed and wanted. What a joy to shop for the best furniture with the very best salesman. Thank you Rex! ❤️⭐️❤️

Happy customer here! Not only were the prices phenominal, our sales assistant Jack was amazing, detail oriented and very professional. White glove service is their motto and they did not disappoint.

Rex was absolutely amazing and helped us find the best couch for our new home!

We have now bought two beds in the last 5 months from this Ashley store. The store personnel were fine to work with until we had a delivery problem. The last bed that we purchased from them was delivered with a previously opened and severely damaged bed frame. See picture of the box. The bed frame is unusable. The delivery driver knew that it was damaged and unusable. He created a case to have the bed frame repaired or replaced and left the mattress. I wanted the mattress left rather than waiting to schedule another delivery. Before the driver left he put me on the phone with a customer service agent who was going to “send someone out with 24 hours to look at and resolve the problem. We called back the next day and were told that it would 24 to 48 hours. We called the Draper store to see if we could bring it in and exchange it there ourselves. We were told no. (They don’t have anything at the store). We explained the situation to a manager and asked if they could help speed things along. We were told No. We have now made at least 8 calls to customer service in the last week. They have not sent anyone out or called us to resolve the problem. Our daughter has been sleeping on a mattress on the floor for over a week now and we have received no promise visit or communication from the store or the customer service people. I may have to go to Sams Club and buy another Bed frame to replace the bent worthless one that Ashley can’t be bothered to even make an effort to make right. I would not recommend or purchase here again. John After dealing with this for 11 days. I tried the store again and was able to get help from a manager. She was very helpful. She was able to set it up so that I could go to the warehouse and pick the bed frame up. I am grateful for her help. I have received a new unopened bedframe like I paid for. I also paid for delivery and I wound up taking time out of my work day to get what was supposed to be delivered.

Kolby was a delight to work with. We were in the market for a new bed, and a living room set. He was very patient as we looked at 15 different living room sets before deciding on the perfect set for us. We also spent 2 hours going from bed to bed. Testing over 30 mattresses before deciding on our perfect mattress.

the guy who helped me was not helpful at all did not have what was on line in either color then tried to show me something else but that wasn't in store either very disappointed maybe they thought since i was there i would buy something else Nope . other reviews about this place were not good either sorry i drove all the way out there

I found exactly what I was looking for at Ashley‘s. They were very kind and getting my merchandise to my place as soon as possible. I highly recommend them. excellent customer service

Found exactly the couch that we wanted. Oscar helped us make our choices without any sales person pressure. Very smooth process and we're looking forward to enjoying our new addition.

Great service and quality couches that are actually budget friendly.

The sales manager was very friendly & helpful. However, I went in a second time to finalize a purchase and the guy who helped me was not friendly and quite discourteous. After making the purchase, we discovered that Ashley does not ship from one warehouse to another so I had to cancel my out of state order and he did not even apologize or approach me to finalize the cancellation. Had someone else do it and went and sat on a couch with his coworkers instead.

We ultimately bought a very nice reclining sofa. Sales rep was ok. But if you buy from Ashley be prepared for the expensive delivery and setup fee. We surprised to see a $299 delivery fee which more than wiped out the small discount on the sofa itself. We live about 6 miles from the Ashley store.

Justin was a great employee that helped my wife and I through the store.

Had a great experience. Shawn, the salesman was not pushy very helpful. Answered all my questions and got my order ready for me.

Justin ,he showed us where to go and he was helping other customers and then I went to him again and he came helped us and we were done in 20 minutes

Rex is the best!! So kind and helpful!!

Super upset about my recent experience. I have been begging for a new sectional forever. We went to Ashley and purchased one. I will say the salesman was great and very good at his job. We waited longer than we liked to get it but understand that it takes what it takes. One piece had a large hole on the back where it rubbed on the frame during shipping. We rejected that piece and requested a new one. They repeatedly pushed sending a tech out to repair it. I didn’t want a repaired one. I wanted one in NEW condition. I paid NEW price for it. I saved forever. They took it away. They said that I would have a replacement in 24 hours. Nope. I got a hold of someone and a delivery date for 2 weeks later. They brought me back the EXACT SAME PIECE only with the hole super glued together. I called again and they basically said they would pencil me in to talk to someone in the next 3 days. Thanks. Glad you appreciate my business.🙄

Great experience, was looking for living room set, and was assisted by Mike who was very knowledgeable and was able to answer all of our questions. Purchased a beautiful set at a very affordable price for the quality set we purchased. Thank you Mike and Ashley furniture.

My wife and I stopped by Ashley Furniture looking for a new leather couch and love seat. After speaking with the sales rep, he convinced us that the quality was outstanding and 100% real leather, except for the back, which wasn’t a big deal since it would be against the wall, right? After spending $3,500 and waiting two weeks, we finally received them. Now, 1.5 years later, we have a problem: the material easily peels and flakes off. Several phone calls and emails later, we found out we were out of luck as the warranty had expired. It turns out we’re not the only ones with these issues—it’s a common problem, and there has been a class action lawsuit: Case No. 2:16-cv-2911, in the U.S. District Court for the Central District of California. For this very reason, like I said, buyer beware. Do your homework before buying anything from Ashley Furniture. Due to the widespread nature of these complaints, several class action lawsuits have been filed against Ashley Furniture alleging false advertising and deceptive marketing practices regarding their "DuraBlend" upholstery. Do your homework.

We called the furniture store on the same day the table was delivered (Tuesday, February 18) to report that during installation, they damaged one of the table’s legs. The customer service representative informed us that a technician would come in eight days to inspect the table (Wednesday, February 26). On Thursday, February 27, we called the furniture store again to report that the technician had not shown up for the appointment. During the call, the store informed us that the appointment had been rescheduled for Saturday, March 8. However, we were never notified about the rescheduling, nor were we asked if that date worked for us. I am very upset! It feels like the furniture store is trying to let time pass so the return period expires! My experience with the store regarding the damage caused during the installation of my table has been extremely frustrating and terrible. I do not recommend buying here.

Jack is THE best. Extremely professional, knowledgeable, and kind. What I appreciate the most is his honesty. Don’t hesitate- ask for JACK!

The delivery was great. They were earlier than than promised which helped me out. The drivers were fast and friendly.

One sales guy tried to sell us something we didn't want after telling him we wanted an L-shaped sectional with around 107-111" length each direction. He showed us a sleeper with a chase and claimed he's been at the store for 10 years and that there was nothing that would fit our requirements in the store. This made no sense because they were advertising modular sectionals and building something that "fits your space." We found something that fit our requirements and ordered it with another sales guy. The sectional was delivered and had multiple spots that needed cleaning. I scheduled for a cleaning for Feb 28 and told them I couldn't be there before 11 am MT, but my family could a little before that. They called me with an automated call with a window of 7:30 - 10:30 am. I thought this was weird, but just assumed they got my message and since they were going to notify me before they got there that we could make it work. I should have called and changed it because they called me at 7 am to tell me they would be there 7:20 am. I missed the call initially. They would only wait till 7:52 am and my in-laws got there at 7:54 am. Obviously, we had to reschedule. In the subsequent appointment, the cleaning technician showed up an hour early. The technician was polite but the follow up customer service call was baffling to me. I voiced that it's rather poor service to have technicians show up outside quoted service times. They just told me that they can't control the service team. At the least, you should communicate appointment changes. The couch itself is great. I did follow up with Ashley and emailed them as they said in the response here but there was no further follow up. Hilarious.

Great experience at the Draper store, Court was very helpful!

Very pleased with the service with this in store purchase. The sales person, Court, was very knowledgeable and provided great insight for me to make a decision on which mattress and adjustable frame I needed. Can’t wait for the delivery.

Everyone was very helpful and knowledgeable.

The salesman who helped us, Oscar, seemed to know exactly what we liked and disliked the instant we walked through the door. He gave us good information and the space we needed to look at things and make our decisions with no pressure. Then he worked out a great deal for us.

Great selection and layout :) The couch with built in recliners with push button controls we selected was much higher quality than anything they had at RC Wiley. Rex at the Draper location was fantastic! We will definitely have him help us in the future!

Good selection of bar stools & Cortland was terrific!

The salesman showed us all varieties of couches, answerd all our questions, demonstrated the features, helped with an advise. We didn't feel rushed.

Super fast and great quality

Ashley was great! We found the perfect comfy sectional. It was delivered promptly. Love it!

Great staff at the Draper location. We got an amazing deal on our sofa/loveseat for the presidents day sale!

We found a chair and couch we really liked. We just wanted to verify that a close second choice from a competitor was really the second choice. A couple of hours later we came back to purchase the chair and couch. We requested the initial sales person we talked to earlier. He seemed less than enthusiastic about helping us the second time, even though he just had to write the order. At this time we chose some lamps to be added to the order. We assumed all would be delivered on the same day. The sales person never let us know they would be shipped later. We liked the rocker and could not find a satisfactory equivalent at a competitor. After this experience I doubt we will entertain using Ashley Furniture again.

They were very helpful and friendly!

Great salesman, I can't remember his name but he was an older gentleman and very helpful and no pressure. Great experience

Justin was polite helpful and there was no pressure.

Myles is my go-to. He is who he is he, and he doesn't put on a persona. He's straight forward and honest which I like. Just look for the guy with a dollar on his name tag; it's a one, someday it'll be a Benjamin. Good luck, Myles!

I was severely taken advantage of, by Christopher. He told me that he was giving me good deals for Presidents Day. When I asked him about how much my total differed from the prices he offered me, he talked circles around me, and kept throwing out different numbers, to confuse me. So, I assumed he was being good to me, perhaps because that’s how he made it look. After I paid and got my receipt, I looked it over. He had charged me double for shipping, and almost doubled for the five year warranty. He overcharged by 475.00. Thankfully, I went back in, and talked to Vivian. She was awesome! She was kind to me. She refunded my overpayment, and made it right. I would still go back to Ashley Furniture, but I will not have any dealings with Christopher.

Great service

The staff there were great. No pressure and very helpful.

Our sales person was very helpful. Even though we didn't buy everything we had asked about, he was great with what we did purchase. He was definitely a pleasure to do business with.

Rick Adamson was very helpful

Great prices and great customer service!

We were kindly Welcomed to Ashley furniture by salesman Mohammed who was warm and welcoming. He was full of product information, specs, warranties etc. We purchased some beautiful furniture thanks to our kind and helpful new friend. Thank you Ashley Furniture for such high quality furnishings. Thank you Mohammed

Love guided experiences with Rex.

Great service and price. Free delivery would be a plus.

We came in on super bowel Sunday and was lucky enough to work with REX!!! We told him what we were looking for and he knew where to guide us and made sure that we knew the difference between the items and features he helped us pick exactly what we were looking for and what we had in mind. He was friendly, kind and helpful. I will definitely ask for Rex next time I need to purchase from Ashley

Rex was very helpful and I got a great deal.

I first started looking for furniture a while ago. I visited several other furniture stores. I didn't initially visit Ashley because I was always told they were more expensive than others. This is not the case at all. They had a great selection at very reasonable prices. When I decided to at least go see what Ashley had to offer I was greeted by Jack. He was very helpful and not pushy on our first visit. I came back for the Presidents day sales to take advantage of their great pricing. Jack helped me again and he was able to put together a package that was right for me and my budget. Would definitely recommend seeing Jack for great customer service.

Great service! Pleased with the selection!

It's was a good experience jon was nice

Mike Taylor was great to work with! He was very helpful finding our style

Rex was knowledgeable and so great in helping me make wise choices for my basement. Great selection, quality and price to be found at Ashley.

I bought a bedframe. I agreed to the price and they agreed to deliver and install it. The contract was fulfilled without issue. (Spelling fixed)

Found what we wanted

We went to the Salt Lake Ashley store. I do believe we looked at the one in Draper, but I don’t remember. We ended up buying our new dining room table there we love it, and it was a much better value than the Costco ones and about the same price but solid wood instead of Veneer! I have to admit the Costco walnut veneer looked good, but it never lasts

The prices and furniture options at Ashley were our favorite of all the places we looked. Janet and Caroline were a pleasure to work with. They helped us look around the store for what we wanted and didn't make us feel pressured to buy anything. We found a couch, bed frame, kitchen table and chairs for our new home and we are excited about our purchases. Thank you for all the help making our house more of a home!

They charged me a $149.99 delivery fee that should have been refunded to my credit card since I opted to pick up the recliner at the Salt Lake Warehouse. The refund has not appeared on my credit card and I got a message today that they were delivering the recliner tomorrow. I am picking it up at the warehouse today. I called the store and got no answer. I called customer service and got an overseas call center. I am waiting for the warehouse to call me back so I can pick up today. This is much more trouble than it’s worth.

Went in for a sectional and walked out with a brand new bedroom set, dining table and the most beautiful sectional they had. Thanks Alan! Professional, made it fast easy and stress free. Not like a used car sales man.

The salesman was excellent. We went to pick up the headboards and footboards. It was labeled by the time we got home. All the instructions were given not to open it. We got it back. They were supposed to open it. My wife spent two hours taking back the original footboard that ended up being correct but in the wrong package, she wasted a lot of time and effort when we could’ve just open the box up and we were instructed not to open and the lady there said she would check it after an hour and a half of waiting found out she never checked the box to see if it was correct

Ordered furniture for elderly parents. Was told the dining room set and end tables were out of stock and could be delivered on February 14th. The dresser and sofa were in stock and could be delivered on january 28th. The were scheduled to move into their new place on January 31st so we set the delivery date for that day. The 31st came and no delivery time was communicated. I contacted them and was told the dresser was out of stock so the entire order was moved to the 14th. No furniture for my parent?!! No communication or alternatives to have the couch delivered at the least so they would have somewhere to sit?!! The person was completely indifferent saying it is out of their control. Cancelled the entire order and will find furniture elsewhere. Also, talked to the Draper store manager and was told we should have received an email but it shows one was never sent. When asked if there was anything they were willing to do to make it right I was told there wasn't because the order was cancelled. I asked if I reordered the couch if it could be delivered on Monday and was told delivery dates can't be guaranteed. No ability or interest in making things right. Very sad since I have ordered at least half a dozen or more furniture items from them in the past. Will no longer do business with them.

Fun salesman, very helpful.

Went in 1/28/25 around 7pm. The young sales rep was rude and acted like I was wasting his time.

Our sales rep Chance did a great job. He was informative, provided great customer service. Sales Mgr. came by with an introduction. Questions were answered. Thank you

Well we've been saving for a set of really nice reclining chairs from this location. They were pretty pricey at $1500 a chair but we were making the commitment. That is unit I just went to their website to find out they've raised the price of this chair to $2200!!! That is insane guys. I've seen price gouging many times in my life and this is another shining example. Take a popular item and raise the price by over 40% We are now officially done with Ashley and taking our business to a the competition. You are taking advantage of people with these prices. Disgusting!

Great service picking out a couch. Janet was a great help.

Enjoyed the non salesy experience. I knew what I wanted and was quickly helped.

Oscar was super helpful! He did not high-pressure sell me. He showed me more cost-effective options and was super great to work with. I was excited about finding the perfect furniture. I told him what I was looking for he helped me find some great options.

Very nice selection of love seats and couches, and small dining sets. We were able to find a nice power reclining love seat and a hide a bed couch as well as a small dining sets.

Casual and friendly. Lots of good STUFF!

(Translated by Google) Very good service (Original) Muy buen servicio

Very helpful salesman. Checked out quickly. Will leave more information after delivery and how the furniture looks and wears

We had a great experience, the old man with the suspenders was very friendly, knowledgeable, and helpful!

Janet was super informative and helpful

Great assistance , got what we needed.

Our salesman Rick was so helpful without being overbearing. We will definitely make sure to ask for him again.

Friendly and knowledgeable staff helped us find the right options for our home.

I was very impressed by the service I received from Janet as I was looking for a couch and loveseat. She was very knowledgeable and answered many of my questions. She offered to discount some things in order to make my purchase more appealing. She was amazing. I would go back there again in a heartbeat.

Salesman was good not pushy and took the time to explain the products

Wonderful salesman Cort Bailey. Thanks for your help.

Cortland is a great salesman! He is so friendly and helpful. He also was patient with me as I was trying to decide if colors would work.

Can’t recommend Mike Taylor enough. Usually get some pretty pushy advisors at these kind of stores but Mike was honest with his opinions and really went above and beyond to help my find the perfect bedroom set. 10/10 customer service.

Bought a couch and table from here, spent over $4,000 total. When they installed everything, they left a mess, and also installed everything poorly. The chairs were unbalanced and the couch was very wobbly. When you try to get ahold of them, it goes straight to voicemail, there is no way to get in contact with them without driving back to the store. They also said they would be delivering an ottoman later on, and they have still not delivered it and won’t give me any updates on it. Terrible experience and wouldn’t recommend

I recently bought a couch from Ashley Furniture that I absolutely adore! It is everything I’d been dreaming of and hoping for in a couch. So comfy, stylish, and it holds up so well and doesn’t look frumpy. But what made the experience even better was how helpful Mike from the Draper Utah store was. He was one of the kindest, most disarming salesmen I’ve met. He didn’t make me feel forced about buying anything, but purely excited and eager to help if I needed his guidance—which truly is a buyer’s dream. Mike was so quick to answer all of my questions too. He knew a lot, and so I didn’t feel like I had any concerns or hesitations about anything. The delivery guys were also amazing, friendly, and so easy to work with. They handled everything with great care and made sure I was happy with the delivery. All in all it was a wonderful experience and I would recommend Ashley Home Furniture & Mike to anybody!! Thank you!

I wish I could leave zero stars! Ashley Furniture sold us faux leather furniture exactly 4 years but passed it off as “real leather.” We spent thousands of dollars on a sofa and loveseat that is now flaking and they won’t do anything about it. BUYER BEWARE!

Amazing service Rex was great Extremely knowledgeable and helpful, what a great asset to your staff!

We came in to look at very particular lounge chair and found what we wanted. Rex was very helpful and we were able to get what we wanted!!!

Rex was so helpful and friendly. They listened to what I needed and made great recommendations. They made the whole process easy and enjoyable. I would happily shop with them again!

Absolutely the worst when it comes to delivery and pick up. They don't have a single care when they mess things up just a "I'm not sure why that happened." . I will definitely not be buying from ashley again and won't be recommending. I underhand things happen and things get delayed but a phone call saying your items are delayed would be nice before you drive an hour to go pick it up. If you want a on time delivery/ pick up and good communication go anywhere but here. We spent $$$$ of dollars and they have zero sympathy or help.

We had an exceptional experience with Ashley’s Furniture. Over multiple visits, the team was incredibly helpful and patient as we selected a variety of furniture pieces for our home. John, in particular, was fantastic to work with—always approachable, knowledgeable, and willing to accommodate any changes we needed along the way. The entire process felt seamless, thanks to their professional yet friendly approach. It’s rare to find a business that truly prioritises customer satisfaction, but Ashley’s exceeded all expectations. We’re thrilled with our purchases and highly recommend them to anyone looking for quality furniture and outstanding service.

Mike was very proffesinal.explain help us what we wanted.No pressure very polite young man we like that.

Excellent Service by the people over at Ashley's in Draper UT! The delivery went so smooth and I could not be more happy. Got a beautiful sectional that's so comfortable. Thank you guys.

Thanks Janet! You were awesome! 👍

I went in the store today looking for all things new house. Met with Janet, she was lovely. Janet helped me with a rug, and provided me with all key information through the purchase process. Janet provided an experience that will bring me back to this Ashley store and have family and friends ask for her specifically. Good Hire!!

Nice staff, and nice showroom. A little pricier than online furniture but I wanted something in person. 4 not 5 because they store nothing at the location on-site. You will be asked to drive 20 min north to a warehouse, where you check-in, wait in line with other cars (6, on a busy Saturday). And wait your turn to be loaded. The salesman makes a point that once you leave warehouse there is no option of returning product, but it is impossible to unbox product, inspect while everyone waits behind you.

We went in to look for a new bed. We were greeted quickly and we met a salesman who politely asked what we were looking for. He let us wander freely and we felt zero pressure as we shopped around. He didn't hover, but he was nearby to answer questions. He was knowledgeable, friendly, and helpful. We left with a purchase we felt comfortable about. We will return to this location again.

I had a wonderful experience at Ashely Furniture! I got a great deal within my budget. Sunny and the Manager (I forgot his name, ugg so sorry) were very friendly and professional. I was recommend Ashley Furniture by my mom and she was right! (As moms usually are). They even had donation programs for kids and service individuals. So great! I would recommend them highly!

Very helpful. Found everything we needed.

Very easy to work with. Very helpful! Cortland

Great shopping experience. Janet was welcoming and showed us lots of chairs and explained the features of the various chairs. We were comfortable throughout the shopping experience, and we felt in control the whole time.

Very attentive, answered all our questions. Great experience. Will be going back for sure.

Rex and the sales manager was very polite and great to work with on getting a new couch for my basement

Loved Janet’s help

Rex was very helpful. Got a nice table.

Their best deal was still 1/4 more than Action home furnishings..

Rex was very helpful and knowledgeable. It made for a pleasant shopping experience.

The furniture is beautiful and the employees are really nice, Rex was really kind and a good seller.

Honestly the furniture is nice. But I would recommend anywhere else due to the nightmare we are experiencing with delivery. In store representatives are way more helpful than the enterprise customer service, but after so many mishaps and all they can say is “Sorry”, it doesn’t really matter. Order was originally placed in store mid October and delivery schedule for 11/6. On 11/5 I called the store because I hadn’t heard anything and apparently the delivery date was changed without us being contacted. Several pieces were back ordered (why didn’t they know when we originally placed the order?), but when we went into the store they were still able to setup delivery for half of our items. The other half has been the nightmare. Originally schedule for 12/14, one piece they said was still back ordered and we weren’t told until the delivery people were at our house. Go into store, they say there are actually pieces in stock so we get the delivery rescheduled. They show up over an hour outside of the window and we weren’t able to be home then. Reschedule again, shows up over 1.5 hours outside of the window AND the piece was broken in half. And they can’t do anything until the piece is checked back into the warehouse which can be over 48 hours. So if you’re looking for easy/on-time delivery, I would not suggest ordering from here.

(Translated by Google) Don't buy here, they take your money and sell you poor quality things. (Original) No compren aquí se quedan con tu dinero y te venden cosas de mala calidad

We had a great experience, Rex helped us and found us the perfect couch in 20 minutes. Very good customer service and we are very happy with our purchase

I want to give the biggest shoutout to Barbara at Ashley Furniture in Draper! She went above and beyond to resolve a complicated delivery and refund issue for me. I was genuinely worried about how things would work out, but Barbara completely restored my faith in what excellent customer service looks like. To say she was kind and generous is an understatement—her professionalism, patience, and genuine care are unmatched. Barbara made me feel valued as a customer, and her dedication to making things right left an impression I won’t forget. Because of her, I’m an Ashley Furniture customer for life! I can’t wait to return for my bedroom furniture, knowing I’ll be in such capable and thoughtful hands. Barbara deserves 10 stars, and I hope she gets the recognition she truly deserves. Thank you so much, Barbara—you’ve made a loyal customer out of me!

Barbara has been so amazing to work with! She is so kind and makes you feel right at home! She exceeded all my wife’s and my expectations! I recommend Ashley’s in Draper to everyone

I was very disappointed how they handle our service. no negotiations with multiple items. Lady in customer service very despiteful at everything. Will not be coming back or recommending this place. Thank you!

Janet was the best!!! She’s such a great sales person & is always offering more options to choose from. Thank you for a great experience!

BEWARE!! If anything is wrong with the delivery, product, or you dont like anything (size or color issues), you must REJECT the shipment entirely and have the delivery people take it or you are stuck with it (and good luck getting the delivery guys who dont speak English figure this out). Rick the sales guy made it sound like if we dont like anything we can return it without any issues and convinced us to buy the chairs with our table. The shipment arrived and the people who installed it didnt speak English so it was hard to communicate with them, they set it up, and then quickly asked us to sign that we received it and left. There was zero mention that if you dont reject the delivery, you can't return anything. We were not told to go inspect everything and to let them know if anything was not to our liking, We called customer service within 10 minutes of delivery to let them know that we did not like the chairs (they dont push in all the way due to their large size and they are massive compared to our old kitchen chairs so our feet dont touch the ground) and we would like to know how to return them. They said tough luck, you signed for them so it is your property and we can't help you. Even talking to the store manager has not been much help. They like to just keep reiterating how they dont take returns once the delivery guys leave. We called within 10 minutes so they could have returned and grabbed them. Hoping they will help us out with this, but so far we are just getting the run around and no real help.

Great service

This may be one of my worst retail experiences I've ever had. Their employees will lie to you and We ordered a matching dresser and nightstand in November and were told that they would be ready in early December. They delivered the dresser, we signed for it, and THEN they told us the nightstand has been on backorder since September and it will be February before we see it. No apologies, no compensation, and especially no returns since we signed for it. Unethical, dishonest, uncaring

We have never shopped at Ashley Furniture before, but were recommend by a friend. Janet met us at the door, asked us how she could help us, and showed us several perfect options! She was very patient with both me and my husband’s preferences and concerns! We will definitely recommend her to our friends and will be back for future furniture needs! We also really enjoyed meeting Santa, and a SWIG is always a nice surprise! Thanks for a great, relaxing and productive morning!

We had a great experience buying a bed for our daughter. We had really great salesman who refered to himself as the old man in suspenders 😅 He was extremely pleasant and helpful and gave us a laugh. Great experience!

Staff was very helpful and answered all our questions.

Rex was amazing. He helped us every step of the way and made the process fast and seamless. Best experience I’ve ever had buying furniture.

Rex was great to work with!

Ordered a couch and a chair from Ashley in Draper. The couch came with 2 cushions with black marks covering half the cushion. They did send replacement cushion covers but they took over a month to arrive and we had to make multiple phone calls to get them. The real issue I have was the chair delivery was supposed to be done by 5 pm. They said it would be delayed to 6 pm at the latest. It didn’t come and I thought that it would come the next day. However, I was notified at 9:15 pm that it would be delivered at 9:30. It was finally delivered at 9:30 pm that night. It is unacceptable to drop off a furniture that late at night. Especially with only 15 minutes notice and hours with no communication prior. Their website to track the delivery is also unreliable as the numbers of how many stops before my delivery went up and down throughout the day. Overall, very unhappy with the service at Ashley.

Janet was extremely friendly, helpful and professional.

Caroline White. She did amazing. 10/10 service. Thank you Caroline!!

Great customer service! They bent over backwards to make my experience great. Thanks, Ryan, in sales.

The sales experience with Rex was phenomenal. He walked me through everything step-by-step, making the process crystal clear. I knew exactly what I was getting into. We’ve been loyal Ashley Furniture customers for years and have loved every piece we’ve purchased. However, I made a mistake by not measuring—or measuring incorrectly—before buying an entryway table. When it was delivered, I realized it was three inches too long for the space. I looked up their exchange and return policy but found that each store is individually owned and operated. I tried calling a few numbers, but each time I reached an offshore representative who repeated the same information from the website. They would then transfer me to the store, but after being on hold for 15 minutes, the same offshore rep would pick up again, apologize, and promise to send an email to the store. I was told someone would contact me ASAP, but after 4-5 days, I never heard back. Ultimately, I had to drive 20–30 minutes to the store to ask about their exchange and return policy in person. I understand this issue was caused by my mistake, not theirs, but the lack of responsive customer support and the experience after the sale warrant a three-star rating.

curtis was very helpful

Awesome service and prices. Justin was super helpful and patient with our slow decision making. Left us alone just enough but was always nearby when we had questions.

Rex was fantastic and very helpful

Courtland at this location is fantastic! Highly recommend this location and work with Courtland if you can!

Excellent deal so happy

Alan was a great salesman with no pressure but gave good better best samples of recliner couches that we were looking for. Also the men who delivered the couch were efficient, kind, and were within the time frame stated.

Ashely uses other companies to ship products. I have not received a tracking number from fed ex. And Ashley has no way of knowing when and where my product is. So I sit and wait I was told it would be here today and maybe now 5 more days. But who knows Update: Rug got delivered with no notification. But happy it is here. Rug has baseball size stain and 3-4 defects in the material. The sales kid at the store said if problems with rug. “ no problem “ just return it. ALL SALES ARE FINAL !! Do NOT BUY from here. I have to send pics of defects and than a technician may come out to repair ?? Another review said the same thing They DONT take returns. There are plenty of other stores out there with a better customer experience. I advice you go to them

Gabe was great to work with

Janet Patton was such a great help and gave us alot of good info on what to do and expect.

Miles is excellent at all skills. He gets an A+ I am a teacher.

Janet did a fantastic job.

I recently had a wonderful experience at Ashley Furniture Store, and I have to give a shout-out to Brandon, who provided outstanding customer service. He was incredibly attentive and took the time to help us find the best deals on furniture that fit our needs and budget perfectly. Brandon’s knowledge of the products and his willingness to assist made our shopping experience enjoyable and stress-free. It’s clear that he genuinely cares about his customers and wants to ensure they find exactly what they’re looking for. I highly recommend Ashley Furniture Store to anyone in need of quality furniture at great prices. Thanks to Brandon and the team for making our purchase such a positive experience!

Justin was very helpful and not real pushy like some people are. We appreciate his help in picking out our bedroom set.

Janet was very helpful and enthusiastic about her job. 10/10 would recommend.

Three different people helped us at different times and everybody was very attentive and helpful and explained things well.

Janet was very helpful while we picked out our new couch! Definitely get her assistance during your next visit!

I cannot say enough wonderful things about Muhammad Rana at Ashley Furniture! After two unsuccessful attempts at finding the perfect furniture for my new home, I was feeling pretty discouraged—until I met Muhammad. From the moment we began working together, he truly stood out. Unlike others, he took the time to listen to my needs, preferences, and concerns. He went above and beyond to ensure I found pieces that not only matched my style but also fit perfectly within my vision for my home. Muhammad's patience, professionalism, and genuine care for his customers are unmatched. He made what could have been a stressful experience enjoyable and seamless. Thanks to him, my new home is finally coming together, and I couldn’t be happier! If you’re looking for top-notch service and someone who truly cares about getting it right, Muhammad is the person to see. Ashley Furniture is lucky to have him!

Great experience. Salesman very nice, patient and knowledgable. Would love to work with again.

Staff were friendly, but I was disappointed management did not allow for the clearance discount and the black Friday discount to stack.

Rex is amazing! 10/10 Recommend

Janet was superb

Rex was great!

Rex has impeccable customer service. He was reassuring and knowledgeable, answered all of my questions, went above and beyond with demonstrations and provided us all of our options. Thanks so much Rex! So blessed to have crossed paths with you.

Thanks to Janet Patton she help us on the nice couch that we have purchased, and explained everything to us in detail about what we can prepare for the delivery guy’s that will come and install the couch , she was very patient even when our 1and half year old was running around, she helped us in every way and wasn’t there just to push for the sale, she also gave us options to other couch’s but we were satisfied with the one we liked online and it’s even nicer in person, we can not wait for our couch, thanks for all you do and we will recommend you Janet

Mike Taylor thank you so much for helping us today

Mohammed was fantastic thank you!

“Excellent seller. Communication was quick and clear. Very attentive to details and committed to providing quality service. Totally recommended and will definitely be back with Mike again!!!”

We came to the store hoping to find furniture, when we told the lady we wanted that specific one she said with a very disgusting face “don’t buy that one that’s IKEA quality” so why does Ashley sales furniture if they sale IKEA quality items? I do not understand!!! Owner? Are you buying furniture from IKEA and reselling? Stealing brand merchandise and making it your own? I don’t get it!!! Customer service was bad we were followed too much we felt uncomfortable.

Gabe was great and very patient with us as we looked at multiple bedroom sets and sectionals and changed our minds over and over. Thanks!

Caroline at Ashley was efficient, friendly, and knowledgeable. Made our furniture shopping experience wonderful. Would definitely recommend Ashley and Caroline

I went in to buy a recliner chair and was misinformed on pricing and discounts by a salesman. I was frustrated as another store had offered me a discount and I couldn't go back because it was the end of the day. Cortland Bailey intervened and was absolutely amazing!! He gave me the correct information, treated me with respect and was able to offer me a discount. Although it wasn't as good as the deal i was offered by the other company, I was more than happy to buy from Cortland simply based on his principles and ethics. I highly recommend Cortland to anyone looking to buy from Ashley. 🌟🌟🌟🌟🌟 for CORTLAND BAILEY!!

I was shopping for a new couch or sectional. A sales person named John asked if he could help me. He was grooming and knowledgeable. He helped yet gave me space to look around and think. He was close enough for me to ask questions but not pushy or intrusive. John worked quickly to get the paper work completed and answer all of my questions. It was a very enjoyable experience!

We got a bedroom set. Ashley is really awesome with their communication and expected timeline. All the staff at the Draper location are really helpful. Their delivery and protection plans are totally smooth. The financing options are great too. Most importantly, I love their designs!

Brandon Cash was extremely helpful! When we came in he greeted us and asked us what we are looking for. He gave us some space and time to look around but made sure he was available if we had any questions. He gave us quotes and reminders on deals going on. I’m looking forward to getting our now couch in! Thanks Brandon and Ashley furniture for a great store experience!

Rex is an amazing salesperson. We knowledgeable, he helped us pick out a living room set. Highly recommend Ashley. Make sure to ask for Rex.

I was quite displeased with the customer service. I am making a judgment based on one interaction, but it was enough to keep me from purchasing from their store or recommending it to others. I recently stopped by to purchase a new couch. I found a couch I liked. A salesman approached and asked me if i found anything I hate. Seemed odd. I told him no, however I have found something I liked. He stated that's good. I asked him if they delivered, he said they do. I asked how much? He told me for every thousand they will take 100 off right now, and there is a 5 year protection plan, etc. I said that's great, but how much does delivery cost? He told me I do not need to talk down to him and became assertive as if I had slighted him by asking a simple question. Even assuming he did not like my tone, this was quite off-putting. My wife and I both looked at each other as we could not believe he was serious. He was. I said you never answered my question. He was easily upset with someone being direct with him. I informed him that we no longer wished to purchase from him. He said snarkily, "Have a good day,'' while walking away, and I replied with a snarky, ''Bye.'' I really wish I would have had a salesman who understood how to handle a direct question. I really did like the couch.

Chance was quick to assist with questions and getting us out the door in no time after making our selection.

Sales staff was very helpful answering our questions.

Rex was super helpful! He was patient as we looked at all the different kinds of chairs, and as we took time deciding what we want.

Rex he’s a nice guy . Helpful though we like him

Ashley stores are amazing, very clean and well organized. Rex was great! He answered all my questions and was willing to help me find what I needed. Highly recommend

Shawn was very helpful, knowledgeable and responsive.

We worked with Miles today. He was very helpful and knowledgeable. Definitely appreciated his non aggressive manner which made our experience a pleasant one. We are also happy with our our purchase

Janet was awesome and helped us find our couch

Janet was great and helping us find our couch and getting the best deal possible!

Purchased a chair on line and it took over 2 months to arrive. Then it showed up when I was out of town and they wouldn’t return it. Very uncomfortable chair. Should have read the reviews which are general terrible for Ashley Furniture. They don’t seem to care.

Great service!!

Shawn was extremely helpful

Great service , clear and efficient

Rex was very helpful and knowledgeable! If you go to Ashley’s make sure you ask for Rex to receive quality service.

(Translated by Google) Mike great person (Original) Mike persona genial

Rex is awesome. I bought a couch. Once I picked one the process was really easy and fast. I'll come back for all my future furniture.

Rex is very helpful

Mr Bailey was fabulous. He really knows his stuff.what a beautiful store.If you are in need of furniture. Check out the old guy in suspenders at Ashley in Draper.

We took forever deciding which couch/sofa to go with and Justin was so patient with us. The store is pretty big and we travelled back and forth between the pieces that we liked. Justin provided info on them and even then we changed our minds and looked for new ones. He is very chill, informative, and lets you work your decision in peace without pressure. This was our second visit (and second purchase) from this store and from Justin. Highly recommend!

I’ve bought from Ashley’s before and I’m satisfied with their furniture and delivery

Well let's see...bought a new table and chairs on 11/8. Pick up on the 14th, that was the rescheduled for Saturday. Now being told it will not be here until the 26th. This was for Thanksgiving I and don't believe u are going to make it...so not very happy at the moment. If I had known this I would not have purchased it.

Edit: This was a one-star review, and I changed it to two. The warehouse contacted 2 hours after I wrote this and told me that we were ok to pick up our furniture today. I let them know I tried, and no one was at the warehouse for pick up at 9 am.I also told them we called 15 times with no one answering. They offered me free delivery for our inconvenience. It is a nice offer but I am still made at this ordeal and our wasted time. I will never shop here again. People in the store were super nice. We purchased a really nice bench for our dining table for a great price. We were then told we could pick it up at the warehouse at any time. We went to the warehouse today at 9 am when it opened, and no one was there to help. We waited for 20 minutes and called 15 times. No one answered the phone. I called customer services, and they said our bench had been delayed until the 20th. I told them no one had contacted me about any delay and that I was told I could just go to the warehouse anytime they were open. This place sucks. Because of the hours they are open, I won't be able to pick up the bench until after Thanksgiving. Worst pickup experience ever.

Go see REX! He’s fantastic! No pressure and extremely informative!! The NEST salesman on the floor!

Rex was great at Ashley. Helped us with all our needs and gave us a great deal. 5/5

Great experience. Quick, efficient, and helped get me the best deal possible.

Muhammed was exceptional! He was very knowledgeable and patient with us. Found exactly what we needed. Very good experience.

We got great service. Would come back just to work with Janet again.

Janet was great and very helpful. Came in for a table and talked out with a bedroom Set snd two beds. Amazing. Will come back just to work with her

Great staff, well informed and not pushy. The delivery guys were punctual, clean and very professional. We love our new couch and chairs

Super easy! In and out with what I went in for.

I would give them 0 points if possible. The table they brought had a gouge on the top. Five of the six chairs needed fixing - holes and poor sanding and staining. They brought a replacement table that was not new in a box and was dirty, dusty and had no warranty tags. They ordered a new seat cushion and set up appointment for the technician to come replace it, but the technician didn't come because they said the parts hadn't been delivered. The parts were delivered three days before the appointment. The delivery people did not speak any English. They tried to use a translator app, but still didn't understand what I was saying. The customer service is the worst of any company that I have used. Even the customer service reps did not speak much English. I bought the furniture from Ashley Homestore in Draper, UT. Barbara, their instore customer service manager, was rude and unhelpful. One month later the technician finally came to replace the seat cushion and fix the other four chairs. If you want quality furniture and good customer service, DO NOT buy from Ashley Furniture. This review is also going to the Better Business Bureau!

John was great and didn’t hover over us while we searched for the couch that was right for us and what we needed.

My salesperson Caroline White was so friendly and helpful. Great service!

Rex helped us find a couch today and he was so good to work with! Didn’t waste our time with colors and things we didn’t want.

We had such a fantastic experience working with Rick today! He was incredibly helpful with tons of great information and tips, but also moved the process through smoothly and quickly. We felt supported rather than overwhelmed, and we were able to finalize our purchases quickly and easily. We left feeling excited and happy, and we’re so grateful to Rick for making it such a good experience and showing us the value and support Ashley provides for its customers. Thank you!!

Janette Gale did a great gob. Super nice and helped with our child who was acting up.

Fantastic quick easy process. Thank you for having such kind and knowledgeable staff.

Rex was amazing! He was so caring and nice throughout the entire process. His customer service was top-notch, and we love our new nightstands. Highly recommend working with him!

We found a beautiful sofa recliner and chair at a great price for all the features it has. Jack was helpful, kind and no pressure sales.

Rex and Vivian were absolutely amazing. They made our purchase so easy and smooth. Both are very knowledgeable about mattresses. We will be back to buy a couch soon. Highly recommend.

Great experience and was a quick process

Delivery was a nightmare!!! The delivery guys refused to bring the sofa up the stairs saying it would fit, I measured the hallway, stairwell, it would fit! They returned it to the warehouse! I went back for a refund! Because I paid cash, i have to go through a process of getting an email, respond to the email to get a check mailed to me for my refund for paying cash for am product that I couldn’t get delivered that I paid for delivery!!!! All because of lazy workers!!! Who in turn caused a coworker to loose out on money in his paycheck!!!

Myles was a great help. We're excited for our new dining set.

Rex was very helpful and knowledgeable. Was a pleasure to work with him. Thanks Rex Jensen!!

Rex is so nice and so sweet he was so helpful and help a lot with our order thank you

Delivery service was absolute garbage!! Brand new house and the workers scuffed the walls and took big chunks out of the molding in the staircase. They have no business moving furniture and were poorly equipped to do so. Paid close to $700 for the delivery service and got absolutely $0 value. Now they refuse to take any responsibility.

Rex was fantastic! Very low pressure and took the time help me find the perfect couch for my house

Janet Patton was very helpful and knowledgeable.

I recently visited the store and everything was wonderful. Thank you for your help

Janet was super friendly and helpful. We knew exactly what we wanted and she was super helpful getting us in and out the door quickly

Sunny helped out so much on our new dining table!

Salesman was very helpful and not pushy. He let us browse the store alone.

Cortland (The old guy in suspenders) was very helpful. Right as you cross the doors, you are greeted by an interesting gentleman with a great amount of experience. He immediately offered assistance in finding what we were looking for. He offered us help whether we had questions regarding the price, material, location, or delivery time of a piece of furniture. He treated me and my family well and was really professional, while also creating a friendly and familiar atmoshpere. I had a great overall experience and would definitely come back in the future!

I felt like I was given many quality and price options without feeling pressured in any particular direction. Mohammad was great to work with.

The rep, Oscar, was excellent. He was very knowledgeable and patient as we weighed the options. We were very pleased with the outcome.

Beautiful store, Justin our sales person was great

Shawn was excellent in helping us find items that fit our needs. No pressure, just the right amount of attentiveness.

Court was helpful rep. I did same day customer pickup. As usual putting the furniture is never fun and some of the nuts and bolts is little cheap

I enjoyed my experience with Ashley! Bought 2 bed frames! I love the prices can’t pass up a good deal!

We wanted to get a new couch on the labor day sale. All the employees we spoke with were really nice, helpful, and not pushy. My wife and I did not feel any pressure to commit to something and ended up finding the perfect couch for our space and we still love. Would recommend Ashley for the customer service and the quality of the furniture

Rex took the time to assist us with selecting furniture for our home. We appreciated his patience and kindness!

The delivery went smoothly. Delivery team went anove and beyond

Justin at the Draper store was so helpful!!! He listened to our needs and we found a perfect couch in our budget almost immediately.

We shopped at 3 stores in 1 day. The salesperson introduced himself but did not hover while we were comparing couches. We had a great experience.

Store associate was quick to help! Delivery was on time and the chair has been mazing.

She was absolutely amazing! No pressure to buy, let us look on our own then circled back to us. Gave many options and always tried lowering price if she could.

Rex was great!

I bought over $4000 worth of furniture about 2 months ago and have not received a single piece of furniture. All to be delivered October 8th. I’m told nothing is in stock or available. Nothing?

They delivered my love seat broken, I sent pictures and they send new parts, but no contact after that. I called customer service and the computer didn’t let me reach a person to talk to, also I send emails and no answer. I need my loveseat be fixed.

They are amazing! We got good deal!

I spent a lot of money a lot of money, and I am a senior citizen and they did not help me. They broke a branch off my tree. They left my old headboard and footboard in my hallway where I could trip they wouldn’t even take it down to the garage we had made a space for them, and I am a senior citizen who doesn’t have any help very disappointed and from now on I will go to RC Willey

Rex was amazing!!

Cortland is the best!!! So helpful and kind!

I recently had a fantastic experience at Ashley Furniture thanks to a wonderful employee named Chance. From the moment I walked in, he greeted me with a warm smile and made me feel welcome. I was looking for a new couch and had a few ideas in mind, but I wasn’t sure what would work best for my space. Chance took the time to listen to my needs and asked questions to really understand what I was looking for. He showed me a range of options that fit my style and budget, explaining the features of each couch and why they might be a good fit for me. What really stood out was Chance's patience. I took my time deciding, and he never rushed me or pressured me into a quick decision. Instead, he encouraged me to think about what I wanted and offered valuable advice based on my preferences. His knowledge about the different materials and comfort levels helped me narrow down my choices. Eventually, I found the perfect couch, and Chance made the purchasing process easy and straightforward. He walked me through all the details, including delivery options and care instructions, which I really appreciated. Overall, Chance made my shopping experience enjoyable and stress-free. His friendly attitude and willingness to help made all the difference. I left the store feeling confident about my purchase and excited for my new couch to arrive. I highly recommend visiting Ashley Furniture and asking for Chance if you want great service!

The delivery service was absolutely terrible. They scuffed up our walls, damaged stair lighting and knocked off molding from the base boards. I paid $500 for this terrible delivery. When wegot upset and asked the movers to be more careful, they called their supervisor, said they felt threatened and wanted to leave the rest of the furniture in the garage. After weeks of complaining, they sent someone to repaint, with my own paint, but never returned to complete the molding fixes. Never again.

They delivered the wrong mattress, the return policy was terrible, it took over 3 weeks and multiple phone calls to correct their mistake

Rex was very knowledgeable, listened to what our needs were, and found us the perfect couch set. He was great to work with!

Caroline was amazing! She helped us a lot, gave great suggestions, and was so patient. If you need help definitely look for Caroline White!

Janet immediately welcomed us into the store and helped us find everything we needed. She was very knowledgeable and enjoyable to hang out with while shopping. She also helped me get a few deals! I will definitely come back for my next furniture purchase.

We quickly found exactly what we were looking for. The salesman was helpful and showed us several options for our new table. We had a very pleasant shopping experience, and will be back the next time we need new furniture

Christopher Williams was awesome to work with at the Draper location. This was the second Ashley we visited, the one in West Jordan, no one even greeted us. Christopher was right at the door and made sure we knew were helped and knew our options. Would highly recommend him for anyone needing help with furniture.

Janet was great! She took her time to show me to the items i asked to see! She was knowledgeable about delivery information and processes.

Janet Patton helped me during my indecision when I came in 3 different times. She was so wonderful. I have changed my review to a one star review... NOT because of Janet because of the customer service AFTER purchase. I cannot get through to the store ... I have asked for a returned call. I received my new table. Delivered on time. It was damaged. I brought it to the delivery drivers attention. He instructed me to send in an email. I did so. They requested pictures. I submitted them. They asked for serial numbers. I tried calling the store to speak with Janet. I have been on hold for over an hour. Now that they have my money there is no customer service. I will be driving to the Draper Utah store to resolve this. I will NEVER purchase through Ashley again DO NOT RECOMMEND

Rex was the best!!! Not pushy at all. Very patient!! My experience was the best.

Miles was very helpful, patient and understanding while helping me find what I needed. Miles is A++

Rex was very professional and kind. Great service and fair prices

Rex was awesome!!! He walked me through the showroom and got me the furniture I like . He’s not the kind of sales person who only cares about sale. He was kind and he listened to me.

A Pleasant Experience at Ashley HomeStore My recent visit to Ashley HomeStore was quite enjoyable and left me with a positive impression. The store boasts a wide selection of stylish furniture and home decor that caters to various tastes and budgets. As soon as I entered, I was greeted by an inviting atmosphere, with beautifully arranged displays that made it easy to envision how the pieces might look in my own home. The staff was friendly and knowledgeable, which significantly enhanced my shopping experience. They were readily available to answer questions and provide recommendations based on my needs without being overly pushy. I appreciated that they took the time to understand what I was looking for, which made it easier to navigate the many options available. One highlight was the range of styles from modern to traditional, allowing me to find exactly what I wanted. I also noticed that many items were reasonably priced, and the store frequently runs promotions, which can make purchases more affordable. However, the only drawback was the wait time for delivery, which can sometimes be longer than expected. Overall, Ashley HomeStore is a solid choice for anyone looking to furnish their home with quality pieces. With its great selection, friendly staff, and reasonable prices, I would rate my experience four stars and recommend it to others.

Rex was very helpful and friendly. He made sure that I was buying items that I needed and that I would enjoy now and in the future. The whole team worked with me on financing it and also helped me obtain the maximum discounts available.

Purchased a sofa and accent chair with Rex today. He was professional, patient and best of all, not pushy. Will absolutely be back for more items for our new place.

I recently went into the Draper Ashley store to find a mattress and ended up with a chaise as well. Cortland was so knowledgeable and absolutely great to work with. I highly recommend them if you are in the market for furniture!!

Phone number is disconnected. Only number available is a national call center who gave me the disconnected number to try and reach the showroom. Ashley Furniture is certainly not worth this level of hassle!

The salesman, Myles, at the Ashley furnitre,in Draper, UT is so nice and kind! He has a great disposition and is very helpful without being pushy! I would definately seek him out to help me every time I shop there! I wish him much success!!!

5 out of 5 stars, I was lucky to be assisted by Rex, he helped me with everything I needed, he is very kind and a gentleman.

Janet

T.J was awesome. Listened to my concens. Showed me the furniture I was interested in and made it easy to do business with him. I highly recommend working with T.J.

I’ve bought multiple items from Rex and I always have a great time! Thank you so much for your hard work!

Rex was amazing, he was so helpful!!

We came into Ashley today in search of a new couch. We have a pretty unique space that we were working with and Alan Lawi was great to work with. He was very knowledgeable of all the products and knew exactly what to show us that would fit our space. Thanks so much Alan, we can’t wait for our new couch!

Rex was great to work with. Answered all my questions and had a good understanding of the furniture business.

Friendly staff made it easy to find exactly what we were looking for!

I recently bought a couch, and Rex made the entire process seamless and enjoyable. From the moment I walked in, his expertise and friendly demeanor stood out. He listened to my needs, offered thoughtful recommendations, and helped me find the perfect couch within my budget. What impressed me the most was how patient Rex was—no pressure tactics, just genuine care in making sure I found exactly what I was looking for. Delivery was smooth, and the couch is even better than I imagined. If you’re in the market for a couch, ask for Rex—you won’t regret it! His knowledge, professionalism, and excellent customer service truly set him apart.

Justin and Curtis were amazing!! First time buying any furniture and they were very helpful!!

So kind and helpful!

Good prices. Janet was nice, patient and helpful

Caroline was friendly and helpful. She did a great job at showing us the different table options and pricing.

Janet was very helpful and knowledgeable! Got us in and out with exactly what we wanted!

Rex was very helpful!

Rex at Ashley furniture was very helpful and knowledgeable helping us pick out a loveseat. He answered all our questions. We appreciated shopping with him.

Rex is an awsome person and very helpful

Great experience with Justin and Curtis when we strolled in to find a new dining table. Our requirements weren't easy but they helped us find a winner in under an hour!

Rick greeted us when we walked in and we told him our budget for a sectional and we had one picked out within minutes. He was great to work with and he made the whole process seamless. We appreciate you Rick and highly recommend him!

Ashley took great care of us. We appreciated Rex and how patient he was with us checking out many couches.

Rex is an amazing seller, he took care about all our necessities and he help us to take the right decision !

Janet Patton helped us with everything we needed she is amazing

Janet was awesome at the Draper store. We will definitely be back.

Rex treated me super well, he was very kind and always attentive to everything, a great service highly recommended

John Tobler at Draper location was super helpful. For budget minded shoppers, hit up this store!

Go ask for Rex! He's a kind and patient older gentleman who knows his furniture! Rex was amazing, quick, thorough, and helped me with what I was looking for and I left feeling confident I made the right choice! I went on a Friday evening and the store was very clean and quiet. Delivery by Tuesday too!

Vivian and Justin gave me a very fair deal and were great to talk with!

CJ was very helpful in picking out a bed for my toddler! Great experience! (Updated review) While we had a great experience in-store, it has been awful since. We were told that the bed we ordered would be delivered the next week. When we didn't get a confirmation the day before it was supposed to be delivered, we were suspicious it wasn't coming. We gave it a few days before we finally called and we were then told it wouldn't be delivered for another MONTH. This was extremely frustrating as we were getting this bed for our toddler who was escaping his crib. We really liked the bed, so we decided to deal with it for the month On the day of delivery the bed was dropped off, but the delivery people were not told to assemble it. We had paid for assembly. So we had to call the store, who said they contacted the drivers and that they would be back to assemble it. No time frame was given. 5 hours later we still hadn't seen anyone so we called again and were then told the item we ordered was unable to come with assembly and that they were refunding the cost of the assembly. I don't appreciate being made to wait all that time for them to not even come out. This was an overall awful experience and I will not be shopping with them again.

Myles did a great job. ! We were told by the manager we had 30 day price match if we found the sofas for less. We did find them for less. Went in after they were delivered and 5 days after the sale . Customer service said there was no such policy!!! After threatening to put them on Gebhardt they agreed to pick up the sofas and return our money. So we now have the exact sofas bought through j c Penney for $1400 less. We will never step into Ashley again!!

Janet was great!

Rex was very friendly, helpful and found me the perfect sectional for my space.

We recently worked with Brandon to purchase furniture, and the experience was exceptional. Brandon was knowledgeable, attentive, and went above and beyond to help us find the perfect pieces. His professionalism and friendly demeanor made the entire process smooth and enjoyable. Thank you Brandon for all your help.

Rex was great

Rex was super helpful and witty. So fun to work with on such a big purchase.

Rex was amazing helping us!!!

Christopher Williams at the Draper, UT location provided the best service EVER! If I could give him 10 stars I would! My wife and I had a terrible experience with living spaces in Draper and after a month of being jerked around by Living Spaces we thought “Hey let’s give Ashley a try.” We are SO HAPPY we did! Chris earned our business and we are lifelong customers now because of his incredible customer service and positive attitude. We were supposed to get our couch delivered in 4 business days but because Chris is AMAZING he was able to talk to customer service and get our couch delivered in 2 DAYS! This guy works magic and I’m incredibly grateful that customer service still exists today!

Jack was awesome and efficient. He listened well and selected a great option for our budget and wants

I would not recommend buying from here!! Bought a couch full price and frame is bent and a tear in it.. they don’t stand behind there products..

Cortland was very efficient. This was s repeat purchase of the recliner we love.

Brandon was very helpful and was fun and easy to talk to.

rex was a great help!

I had really great experience at Ashley’s, when buying a couch. Justin and Vivian were patient, answered all our questions and gave us time when we needed to make a decision! I appreciate and recommend this location!

We walked into the store just expecting to look at mattresses. Janet came right up to us and asked us what we were looking for. She took us over to the mattresses and showed us all different ones. She made the buying experience very easy and enjoyable. She was great! If you’re looking for someone to help you out- look for Janet!

Ashley's Furniture sells a REGUARD WARRANTY with its furniture. They claim that it's a "full warranty." IT IS NOT! It is an unlawful misrepresentation. We recently made a simple move in-state. In the process of moving, the company that moved us stained our couches. We submitted the claim to Reguard, which is located in Florida. The Reguard claim process was absurdly unreasonable and clearly intended to discourage the claim. We had to produce a "paper receipt" of the purchase of the couch (despite the fact that we had proof of our warranty), provide dozens of pictures of our sectional couch electronically, serial numbers, give a detailed explanation of the damage, etc. After an unreasonable processing time over the course of several days, Reguard responded cheerfully that our simple and straightforward claim was denied, because of an exclusion for furniture damaged during a move. Let me understand. So if my couch is stained at home by my children or pets, it's (purportedly) covered but if it's stained during a move, it's not? That seems reasonable and logical. Bottom line. The list of EXCLUSIONS in the "full warranty" is long and comprehensive. You are WASTING YOUR MONEY ($700) ON A WARRANTY WITH REGUARD and ASHLEY FURNITURE WILL NOT have your back. Ashley Furniture and Reguard are arguably colluding to harm their regular, hard-working customers.

Rex was awesome helping us choose a sleeper couch. He was very patient and got us the one we wanted!

Rex was fabulous, he really knows the details of everything we looked at. He was very pleasant to visit with and allowed us to roam around and look at everything. We changed our minds several times and he was patient with us.

Guy with suspenders for the win

Rex was amazing! I told him what I needed and he knew exactly where to go to find what would work for me. He also gave me a steal of a deal! Thank you Rex!

Rex was great and got us set up with a table we love.

Janet Patton was very knowledgeable about kids mattresses. Thanks Janet!

Rex was super helpful in finding us the perfect dresser!

We like the couch and pricing. *Reason for the 3 stars* - I picked up the couch from the warehouse and found this damage on the bottom after opening in my garage. They have informed me that they can only send replacement parts for me to replace on my own due to me picking up instead of delivery. I recommend you check out the furniture at the warehouse before taking it home. It will be a pain with all of the packaging but worth it. I know the damage is on the bottom but it’s a brand new couch and not cheap. I understand the purpose of the policy but it doesn’t change the fact that I have a brand new couch that came damaged. Justin was awesome to work with and I recommend using his expertise when deciding on a couch.

Rex greeted me as I came in and helped locate what I was looking for.

Janet was so kind! She made the shopping experience so lovely and sold me on a tempurpedic! I will be coming here again!

Rex is our favorite sales rep!! We have used him seven years ago to buy two bed sets and came in and bought a master bed set. He’s such a kind person and very helpful.

You guys suck. We bought a couch and the frame broke 2yrs later. We bought a warranty through your 3 party (ProtectAll/GPS). The technician said it needs to be replaced, which should be covered by the warranty. We have gone back and forth for 2 months each party saying they are not responsible for it. Or Ashley hasn't recieved an update and therefore cant help. Ashley doesn't have approval but the GPS says the approval was sent and they could see that Ashley saw the claim 2 days after they sent it. GPS said to wait give them time to process it. And there is still nothing. We've been dealing with both companies for a couple months and we are still sitting in our broken couch. We were told we couldn't get rid of it either otherwise we won't be able to get a new couch. Maybe it's just a communication issue between the 2 parties but this is freaking ridiculous. Our next move will be to use "Get Gephart" to see if we can get somewhere. Oh and when they try to sell you the warranty because it covers "everything," please know that means it covers a spill. I would suggest going somewhere else, like RC Willey. Honestly--anywhere but here

Rex helped us out and was really nice and helpful!

Janet was so sweet and helpful! Sweet personality and felt like she cared about helping us. Always had a smile and was personable! Makes us want to come back!

Rex was great to work with. He was very patient with my indecisive son.

Cortland was the best salesman ever!!

Rex helped me find the perfect couch! Great staff and service. Eagerly waiting for delivery

Very friendly gentleman helped me out and I was in and out super fast

Quick and easy. Great, friendly service!

Rex was very helpful and nice, thanks!!

Rex was amazing to work with he made buying our new couch a breeze! I highly recommend working with him! Great guy!

Great experience, very helpful and knowledgeable.

Rex was an awesome salesman, lots of experience and fun to shop with!

Justin was so helpful and made our experience with getting a couch so great!

Justin is great! We love our new couch!

Went to almost all the Mattress stores in the area and Rick was by far the most helpful and thorough advisor. He asked comprehensive questions that were very informative and kept to my restrictions and preferences without trying to upsell me. He has solidified Ashley as one of our all-time favorite furniture stores.

Cortland, the old man with suspenders, was amazing to work with. Thanks so much!

Rex is the best thank you