Ashley HomeStore Layton, UT 84041

Good selection. Helpful sales staff. However, the nearby R. C. Willey seems to beat them on price for comparable pieces.

WORST CUSTOMER SERVICE!!!! DO NOT BUY ANYTHING ONLINE EITHER, YOU CANT EVER SPEAK TO A REPRESENTATIVE AND IM STUCK WIT HA PRODUCT NOW THAT I TRIED TO SEND BACK WITHIN THE 30 DAYS!!

Everything on back order

I found the perfect furniture I was looking for, and the service was fantastic, I will be back!!

Ordered a complete living room set in June. It's now September and still no living room set. They lie about delivery timeline and now can't cancel because they delivered one piece and can't return it so we are stuck waiting while they have our money for furniture we don't even have. Never again and I still need to furnish 3 bedrooms. Will be going elsewhere.

Everything in this store cost twice as much as the exact same Ashley brand furniture on Amazon. They will do the "managers special" of 40%off making the price somewhat comparable, however, they want $200 shipping while Amazon is free. Ashley's website says they will match Amazon price but according to the sales manager they can't do that. They also have signs all over their store advertising free shipping. Guess what? They can't do that either. Save yourself some time and money and get your furniture elsewhere.

Horrible customer service on both phone and in-store.

Very good customer service! Bought furniture there twice and haven't had a problem. Highly satisified with our purchases. Only slight complaint is the selection is a little less than RC Willey. Although the tradeoff is typically better prices.

Awful service, unbelievable ignorance toward helping ! Kaleb Campbell - so not helpful ! He kept on saying - you don’t have to buy it ! Well then why am I here ?!?! The smallest decor you buy you would have to wait and wait to be delivered for weeks - no one to call to see what the heck is happening ! I would never come back, I would never buy anything from here! Go anywhere else - I cannot express how ungratefully ignorant the employees at this place are ! Wow - Did I mention the hours of wait ? Only to be hang up on several times !

Whatever you find here, take 5 minutes to Google and find the exact same furniture for 40-50% cheaper than Ashley's "sale" prices. I was here Saturday 8/29 and found a couch I liked. Manager's special so no 40%, but was $1,899. Come back today and it's $2,299. Ok, sure, prices increase, but the "List Price" also increased. What a scam. Asked one of the employees about it and he was confused. Asked him if he could match an online authorized dealer (at $1,249) and he replies "well their prices are cheap because Ashley gives them the factory seconds and the furniture that doesn't meet our quality standards. I'm sure the AUTHORIZED DEALERS would love to hear how they're getting factory seconds. Except they aren't, but their stock comes from the same warehouses your stock comes from. Stay far away. Treat the store as a show room and order what you like online and save thousands.

We purchased a couch set that was to delivered with part of it on one day shortly after our purchase and the rest was unfortunately a few weeks later on July 15th. We really liked the set so we accepted that we would have to wait. The first delivery arrived and the delivery reps gave us grief over carrying it inside our front door. We didn't pay for the set up package, but it clearly stated they would carry it through the first door, but would be unable to carry it to the room you wanted it. We were okay with that. We have a giant entryway that combines with our living room where we would set it up. However, they were lazy and didn't want to carry it up our front steps and wanted to put it in our garage instead. It was frustrating having to negotiate with them to get them to uphold their end of the bargain. We were okay with the first door and when we had made the purchase had clarified what that meant with the salesman. Too bad the delivery team wasn't on the same page. Also now the 2nd set of our couches is still MIA. It is now the end of August and we have only pieces of our sectional. We have been making do this whole time and have not been fairly treated or communicated with despite their lack of delivery. Even right now, I can't reach anyone by phone to speak regarding the issue. Permanent hold that finally cuts you off after 15 minutes and simply sends you to voicemail. The really sad part is that we bought a bedroom set just prior to this and loved it. I came back because the first experience was great. Loved the product, purchase, had paid for set up and delivery and everything went smoothly. ***updates 8/30/20 They told us we would have some additional parts of our order delivered this weekend... they never showed nor called. When we called them they said they never were scheduled to even deliver. I have spoken with other people who have ordered with them, they have also not received their orders. THEY HAVE STOPPED PRODUCTION SO YOU WILL NOT GET YOUR ORDER DO NOT BUY FROM HERE. I wish they wouldn't have lied to us and said it was delayed. It is non existent.

Don't waste your time. You may find furniture that you like but you're never going to get it. We bought our couch end oh June and was told it would deliver three weeks later. We agreed upon it and set a date. The date came and went with no contact from them at all. We finally got somebody on the phone and they said oh it's not even scheduled to deliver until August 27th. Not only was it not being delivered till August 27th we were making monthly payments with interest on items we didn't even have. We reluctantly agreed on August 27th. We have now received another phone call saying it won't be until September 11th. Who knows when we're going to get our items if we ever get our items. don't bother trying to figure it out with them because they will not work with you. All they say is it's not our fault it's covid-19. I run a business and we don't use covid-19 as an excuse. We find ways to deliver service to our customers. Excuses only last for so long. not only do they make excuses but they are unwilling to work with you. With this company you are the one that's going to take it in the end not the company. Consider yourself warned. Don't waste your time and money. Update... After hours of trying to get them on the phone they have now said Sept 27th. Still making payments for couches we don't have. Company is still blaming COVID. Most companies have moved on and adapted to serve the customer. Ashley's has gotten nothing but one star reviews since June. I'm worried they're going to go out of business before I get my couch. Another update... To our surprise they called us and told us that part of our couch will arrive on Friday August 28th. Well Friday has come and gone with no couch or phone call. So once again on the phone for hours trying to reach somebody. Finally get somebody on the phone and I'm told it was pushed back until the 11th of September. As usual through this entire process no phone call to notify us it wasn't coming. Their excuse is, well somebody should have called...... my responses was, they always say that but nobody ever calls. Once again I get a promise they will call the next time but of course we both know they won't. and of course my stuff won't show up September 11th either or September 27th. I've never seen a business run this poor.

Ordered furniture and was told it would be just 3 weeks. (Stock is limited that's fine) We have to call and ask every month just to the hear that it's a month further down the road. We have been waiting about 5 months, now... I feel like they're just getting us to wait without any idea of what's going on. They seemed great at first, super nice, but they just keep kicking the date further back without contacting us. Delays happen, but they have been a nightmare to deal with. It is feeling like the entire year will pass for a huge piece of our furniture. You can make your own judgment, but I will never be shopping here again. If you're reading this, I'm probably still waiting on my order. I'll give an update when I get it. No update, then I'm still in this Twilight Zone episode.

"World wide service!!!" Made a purchase on May 2, still didn't get our order! How about to pay us an interest as a world wide business!?

My wife and I went into the store on May 25, 2020 and picked out a kitchen table. The salesman let us know that the table was on backorder and would take 6-8 weeks to deliver. Understanding that things are delayed due to COVID-19, we thought no big deal and bought it. 9 weeks go by and we decide to call and find out what's going on. Finally, after waiting on hold for 45 minutes, we get someone who tells us that they're pushed out to sometime in August. Having waited this long we decided a few more weeks couldn't hurt. We finally get a call telling us that our table is in and to schedule a time to stop by and grab it. After a week of calling and waiting on hold for hours, not an exaggeration, we get a date of August 22, 2020. We show up at the Layton store around 1:15 and the lady tells me that my table isn't there and I need to pick it up from the warehouse in Salt Lake. After all this waiting I just wanted my table, so I drive out there and pick it up and drive home. After lugging that thing into my kitchen and get it unboxed, I realize it's the wrong freaking table. Super annoyed, my wife calls to find out what we need to do to get the correct table and the lady on the phone says she'll call back after she talks to her manager. Once she called back she said that it was our fault for picking up the wrong table and I should've verified it was the correct one before I left... How the hell do you expect me to do that? After 3 months of waiting you expect me to remember the item number and verify your employee pulled the correct box? Shouldn't you verity you aren't giving away the wrong product and watch it drive off? After that, I was so annoyed I just decided to cancel the order and let them pick up the wrong table. My wife and I have bought our couch and mattress from Ashley's and I have no problem saying we will never go back. I would rather pay extra at RC Willey and get it the following week than save a few bucks and deal with Ashley's again.

Can't even pay your bill at the place I bought the furniture. A bolt fell out of my chair 3 days after they delivered it. Took 6 weeks for someone to come look at it, then 2 weeks to get the part.

Absolutely by far the worst customer service in Northern utah! I spent thousands of dollars at this store and the salesman blatantly lied to our face about exchanges. I get that we signed paperwork but nothing in the paperwork states the specifics of our situation. I stopped by this same location a month ago and was told different information. Apparently the answer you get depends on the day and who's working. I will never drop another penny in this place nor recommend it. Train your people and teach them what brings back lifetime customers. Please take your business to RC Willey or somewhere that will actually honor their promises.

We purchased our couch in early May and we were told it would be delivered by the end of May. It is now August and still no couch. I’ve called a dozen times and each time I get a new delivery date. It’s now supposed to be here in September, which I know it won’t because it keeps getting delayed. Terrible customer service each time I try to get an exact date. Extremely frustrating

This is the WORST company we have ever dealt with. We waited 3 months for our couch to be delivered after calling and going to the Layton store countless times. They never ONCE answered the phone and a manager was never there. Our couch magically disappeared only to be discovered in SLC sitting in storage the whole time and was not found until we pushed and pushed. Christian, the delivery guy, was the best thing to come out of this horrible experience. This company does not deserve him! Spare yourself the time and trouble and go somewhere else!

We had purchased several items, kitchen table, chairs, coffee table, and outdoor furniture. They offered a protection plan that they claimed cover just about everything. Well I have needed to use this several times and each time they found a reason why they wouldn’t cover anything. The outdoor furniture was less than a year old and it was falling apart and it wasn’t a cheap furniture set. I have tried several times to find a peaceful solution over the last year and a half now but they aren’t willing to help in any way. Not a company of integrity, go to RC Willey instead.

I placed an order a couch on the 25th and of May. I was informed then my delivery would be 2 July. Within a couple weeks I was notified my delivery would be delayed until 14July and then again before the end of June I was notified my delivery was delayed until 31 July. Today is supposed to be delivery day. No delivery. I called customer service and they said my delivery is actually delayed until 24 August and I was never informed of this prior. Terrible communication!!!! I’m angry that I will now be waiting 3 months from purchase date to receive my couch unless the delivery is delayed a fourth time or if they decide to tell me it’s delayed. Also, my address is correct on my invoice but the salesman input the wrong city and I’m having a nightmare of a time trying to correct that. The salesman also just put random info in the email spot. Never purchase from Ashley Furniture. Unprofessional and terrible customer service!!!!!!!!

I have been incredibly disappointed with my experience at Ashley. I ordered my furniture in March and still have yet to receive the final piece of my order: a sofa that they have delayed a half a dozen times, often without notice (I just wouldn't hear from them and would have to call them). I have been trying to contact the Layton store and I am on hold so long that I get forced to voicemail. I have twice left messages and twice have not heard back from them in the 24-48 hours promised. The sales people in store were aggressive with pushing their furniture protection plan and would not accept my request to not have it and scolded me for not knowing what I was declining. As for the furniture that I have received: The furniture has stripped bolts, incompletely assembled furniture (several loose chair screws and missing hardware in a credenza), and the delivery people were terrible! They asked my 60s+ mother to help them unload and lift the furniture and they tracked mud into the house and did not clean up. Ashley Furniture, get your act together!!! You will not receive my business again!