Ashley HomeStore Layton, UT

Mo was absolutely amazing in helping me with my purchase. He was very friendly, easy to talk to without pressure to buy and very knowledgeable about the different furniture options. No gage honest opinions and helped guide me in my purchase for what would best suit me and stay within my budget. His colleague Kate was Alamo amazing and so kind to help where she was needed. I will definitely return here for my future furniture purchases

Chair leather cracked in six months.

My daughter and her fiancé needed a new mattress for their master bedroom in the home they recently purchased together.. because of the great experiences I have had in the past with Ashley HomeStore I suggested they give it a look. We were greeted upon entering the store and made aware of the special deals they had going that day. The salesman walked with us back to the mattress department and was helpful in the decision making of which mattress fit both the needs/wants and budget of my daughter and her fiancé.. it was a painless and easy purchase and I know that they will return to Ashley HomeStore for other furnishings they’ll need in the new home.. in the meantime I enjoyed wondering around this store, looking at all the beautiful things it has to offer..management and salespeople we’re all very kind and friendly.. highly recommend this store

Our salesman Mo was awesome and very knowledgeable. He gets a 5-star rating! The Ashley HomeStore is another story. We were not given the option to decline the 5-year premium protection plan, it was just added to the bill. $99 to deliver a loveseat and an ottoman from the Layton store to Ogden? With RC Willey building a big new store and Amazon delivering everything for free, your prices need to be more competitive.

Great Service

I've furnished my entire house from Ashley much better styles to suit my taste than other offerings.

We bought a bedframe and dresser from these guys, which was pretty costly, they had to wait a week to deliver it and then it wasn't even set up right so I called to have them send the guys back since they had only been gone five minutes and evidently those guys can only set up the bed the first time, they can't fix it, I have to get a technician to fix it. Who by the way can not come out today. There was a reason we paid the extra 100 buck to have it set up so that it would be done right the first time, apparently that is not what happens, this has become a total hassle. Never again.

Caleb was the exact person I needed today to help me pick out the right couch. He moved furniture for me so I could see how things would look he gave great suggestions. I would return again to work with him again. Thank you!

Maurice is an awesome salesman. If you wanted someone who will help find you what you need he is your salesman.

Great experience, no pressure salespeople, lots of styles to choose from.

So after delaying my delivery 4 times! They finally bring my furniture and damage my wall in my brand new house moving it in.. I just now get a voicemail from Courtney saying she is the regional manager and all she is going to offer is a $50.00 refund?? Not get a estimate and we'll pay for the damage?? Or we'll send someone to repair the damage? But.. "All I'm willing to offer is to give a $50 refund" ( I wish I could attach voicemails) All I can Say is keep your $50 I don't want it!!! And please if you are reading this stop and read all of the terrible reviews about Ashley furniture.. DO NOT DO BUSINESS WITH ASHLEY FUNITURE.. Once you have paid them They have the worst customer service you have ever experienced. I guarantee you will wish you had gone elsewhere..

Sales experience was great. After sales customer service was horrific. Our delivery was postponed three times. After the third time I decided it was time to cancel. Went into the store for a refund and customer service was horrible. They would not explain to me the process, they had a new girl processing the refund who I felt horrible for because of how the lady was treating me in front of a new employee. I loved their sales, but the customer service after was not good. I do not recommend going to AShley.

Got a beautiful couch. Delivered and set up for less than most places charge.

Worst experience here. HORRIBLE CUSTOMER SERVICE I called to see if they repaired furniture. I was told they did but before the service rep could look when an appointment may be available, they wanted me to pay $69. I asked to speak to a manager, the front desk lady refused. You can bet I won't be using Ashley Furniture.

Need more variety

Very high prices!!!!

Went to Ashley HomeStore today to look for a couch for my grandma. The store was extremely clean and nicely organized. Mo was by far one of the greatest Sales People I've ever had the chance to work with. I've done sales for many years and I really appreciated working with him. He had a lot of knowledge about the company and the products. He listened to our needs and wants and found our perfect couch. He gave us space when we needed it and was there when we needed him. He found the best deal for us, even knocked off more than the sale price. The looking and buying process was the smoothest I've ever had. If you're ever going to Ashley HomeStore, ask for Mo, you won't be disappointed!!! Thank you Mo!!

Buyer Beware!! These people are very dishonest, They Lie straight to your face once you give them your money, It took them over 1 month longer then they promised to deliver the furniture I paid for and when they finally did deliver they damaged my walls and now are refusing to fix it.. it was the worst experience I've ever had dealing with these people, Please read all of the bad reviews about the service after the sell. Go somewhere else if you know whats good for you! Look at the attached picture, You can still see sheet rock dust around the damage on the wall and on the floor below the damage..They are claiming it was like that before even though they took pictures before they moved furniture in and only have a picture of a hand rail that was loose and a paint chip on a baseboard.

They were super nice and helped out a lot?!?!?!