Ashley HomeStore Orem, UT
No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.
Great furniture for good prices and long well covering warranties. Delivery was fast and easy. arrived with not even a scratch on my couch up three flights of stairs and they handled everything.
I wish I could give this place 0 star... when We stopped by around 2 pm. There are 5,6 sales peoples there not doing anything and only few customer was there. 2 sales associate was helping customer at that time.while We looking around, one associate walk by and she told us items are 50% off and left. She didn’t give us other info but she was with other customer so we kept looking around. She walk by again while later and she asked me if we have any question, I told her I’m fine right now because we were still looking. Other associates were not even greeting us. Felt like they were ignoring us or no interest to sale anything at this whole time. Me and my husband were joking about they must not commission base. (There are no engagement with customer at all) Anyway. So when we found one, I want to talk to the lady who told us about 50%off sale because she was only associate said something about it. But I couldn’t find her at that moment so when other associate come close I was going to ask question but he came to ask about our business and want to get our business card! (We were wearing jacket that has our business logo on it) and after he get it he left... there are no “Do you have any question?” Or “Did you find anything?” ... nothing.... before I want to say something he was gone... then finally When I found her, I asked question and she told me again that items are 50% off not much other info And she said I’ll be back after help someone else. We said ok and waited about 20min. She never came back so I looked over where I thought she was and I found that she was just chatting with one of associate. Few other associates come by while we were waiting but didn’t even looked at us. We started frustrated so we left! We were little upset about how they were but we really liked that items so decide to get it in next day. Went back at 10am. Different associate was there and greeted us. And we asked about 50%off. Then he told me that was just yesterday 12 hours deal. And he said they should mention that yesterday to everybody. Well.. they didn’t say anything about yesterday 12 hours only !!!!! I told him how it went yesterday. He kept saying “ if there were busy” ... no. It wasn’t busy at all. But also he didn’t even try to do anything about it. Im not saying give us same deal but was not our fault we missed sale. I work retail I know customer service. Even you might know nothing you can do.. try to do something. Show customer you care. This make me mad not only one day but two days! Worst customer service ever!!!!!
Make sure to check the price online compared to the store. Ellos pueden emparejar los precios en la tienda.
They have a no-return policy.. Seriously?? I mean, I liked the furniture inside, though it was kind of pricey, similar to RC Willey prices.. But compared to RC Willey, the service is no contest. For example: we bought a couple of barstools from Ashley, and they told us we had to pick them up at their Salt Lake warehouse. Cool, fine. But then we get there, and the line to the warehouse was forever long, and we didn't realize until after we got home that the barstools we picked up were damaged. When we called Ashley, they said we'd have to go to the warehouse and do that whole debacle again. So we just kept them, sold them to a friend. Compare to RC Willey: we told them a barstool of a table set we just bought was damaged (barely), so then they scheduled for a new one to be delivered, and picked up the old one. From our house. For FREE. Ashley furniture.. really is just not worth it.
Ask for Makinzi, VERY professional and knowledgable, by far the best customer service I’ve experienced in a long time!!! :) :) :)
Our experience here was WONDERFUL. In all parts of the process of picking out our bedroom set, Ashley's sales team treated us super well. They helped us find the best deal possible, and they really wanted to help us find what we'd be most happy with. Their team was very friendly and courteous, and we have nothing but good things to say about our experience. Would 5/5 recommend shopping here.
Wow. Amazingly high prices. I walked in and they were trying to give me 50% off of furniture if we bought a $2000 mattress. But then their furniture was still priced higher than anyone else around. I ended up walking out.
Never buy from this store again,bad quality furniture and when warranty is over is your problem.it takes me more than 6 years to pay them off.Never again,and don't bother to contact me!
The staff is very rude! As soon as I walked In they basically told me to leave. They thought I was coming in to just mess around when I wanted to just look at some furniture. Last time I ever, ever shop there!
I understand that Ashley is a service based store, but when i tell the employee at the front that I have been there a few times that week and I just wanted to see something in person that I saw online and I don’t need help, please don’t continue following me around and being creepy. I had to leave the store because he kept following me around. This bothered me because I told him I already knew what I needed and if I needed help I would come grab him. Well he literally stood probably 10 ft away from me while I FaceTimed my husband to show him the furniture in person. I love this furniture but please don’t follow me around the store like a creep.
This was by far the best experience I've ever had at a furniture store. They took all the guesswork out of the whole process.
There was no pressure at all from the salesman (Jerry) . He was helpful and knowledge, but gave us time to think and talk about our decision. Will return there for future purchases.
I would give the salesperson Makinzi 5 stars, she did great and wasn’t pushy at all. The delivery was bumpy though, had a lot of issues with bad communication and changed dates. Luckily it eventually arrived and we love the quality of the sectional. Would recommend but don’t bank on a timely/worry free delivery.
Just went to look at furniture and they had one of the best deals ever and left with 2 couches. Great customer service... not hovering over you but there just enough to answer questions
The workers were friendly and helpful and I didn’t feel they were pushy nor did they pressure us into buying or deciding. We got a great deal on our bedroom set, and the price was a steal