Ashley Store Orem, UT

RATING IS “0” (ZERO) We purchased a sectional sofa from the Ashley Store in Orem Utah. Along with this we purchased an 5 year protection warranty, with the understanding that one half of the plan cost would be refunded at expiration if no claim was submitted, (this was a store promotion not an offer from the plan). The coverage expired without being used, and we attempted to receive the refund, by calling the number listed on sales ticket. They were unable to help at the time. We were told to wait 7-10 days and we would receive an email outlining the process. We waited for 2 weeks with no communication from Ashley. We visited the store in Orem, Utah to receive help, and were told they could not help us. The gentleman we spoke with, Mike, was not the least bit empathetic to our situation, simply gave us the phone number we already had and sent us on our way. We called once again and could not get through. After multiple attempts on the phone, and much wasted time on hold we finally got to speak with a human! As it turns out, even though we paid Ashley for this protection plan, Ashley told us we had to request our refund from the company issuing the plan which we were not told until several attempts to get a resolution from Ashley. We contacted the protection plan provider and were informed that the refund was a store promotion, and needs to be paid by Ashley! We called Ashley again! They submitted a “ticket”, for payment, and we were once again told to wait and the process would be set in motion and we would be notified. Ashley achieved there goal, to put off the customer long enough to avoid fulfilling their agreement , as we finally gave up and let them keep the refund owed us! Ashley Furniture has the worst customer service we have ever experienced! I had to give 1 Star in order to submit this review, it is actually 0 (zero)! Never purchase from Ashley, you will regret it! Also, the music they play while on hold makes you want to hang up!

Sales assistant was absolutely amazing and so kind! Thank you so much Denim Blackham!!

The sales rep who helped me was very knowledgeable and helped me find a new couch. He did a great job.

Very clean and staff was super helpful and friendly

Had a great experience, didn’t hound us too much like some furniture stores do. And we found the perfect chair for what we were looking for and it was on clearance!

Mike was super helpful but didn’t hover. Sometimes the colors at Ashley are limited but that helps keep the price down. They really have the best prices anywhere. I like the 5 year unlimited warranty that gives me peace of mind - even better, if I don’t need to use the warranty in 5 years I’ll get store credit for the amount I paid.

We'd like to give a shout out to the young lady that helped me. Purchase the box spring and painting. Thank you for your help.

Service was good but the Mgr could use a bit more customer service.

Wow! Got a great mattress with great sales help at a great price! Highly recommend!

We worked with Ben, he helped us out so much and we found a couch we love and the delivery process was awesome! We would definitely shop here again.

Easy going experience, no pressure salesman..just wanted us to be happy with our choice. Would recommend this store to others. Will be coming again when we need to upgrade additional pieces in our home.

They were super friendly and helpful and looked to see where I could save the most money.

Found what we were looking for right away. They were very helpful

They were great to deal with, helped us find the perfect couch.

Saw the end table/coffee table set online, visited the showroom, ordered and paid, picked up from the warehouse the same day. In and out, quick service, awesome experience👍🏽!

Salespeople were excellent. Neither product and did an outstanding job for us

Mr. Mike was a pleasure to do business with! If I have furniture needs in the future and Ashley can help with them I will be back to Orem to see Mike!

Our salesman Mike was very Kind, informative and respectful of letting us decide on your own. Highly recommend ashley furniture.

All the employees here are super friendly and helpful! 10/10 recommend anyone to come here to shop for their furniture!

Had a pretty good experience in the store but the delivery has been a nightmare. Almost every item that came in our bedroom set was severely damaged or had to be repaired. We've had to go in the store 2 times to ask about when those items are going to be replaced or fixed and they always just say they have done everything on their end. It's been almost two months that we've had a broken bed in our house that came broken and has needed a repair. We spent so much money for every item to come broken and take too much time to he repaired.

Mike was so kind and friendly!! Cade also was willing to match the price I saw online and worked hard to explain all my options.

They were very kind to me

The customer service has always been great. I love the protection plan option and their furniture is make of great quality.

Went in with my mom to buy a mattress for herself and a box spring for me. I believe the girl who had helped us was Darlene. She was super helpful with finding us the right mattress and a good deal.

Outstanding service.

Awesome furniture with great prices!

Rep Benjamin was great to work with. Nice, and not pushy at all like some of the other people when we were just looking. Got us exactly what we wanted and at a deal better than what the website offered and got us 2 day delivery. Thank you!

Very helpful staff, found a great deal on a new rug.

My 87-year-old grandparents saved up to buy a chair from Ashley Furniture, trusting the name, the brand, and the warranty they paid extra for. When that chair broke, Ashley didn’t care! Despite the warranty, despite their age, despite doing everything right. Ashley Furniture refused to help! Worse than that, their customer service told my grandparents to stop calling. Imagine being in your late 80s, in pain, just trying to get the support you were promised, and being told you’re a bother!

Good and frlendly

The quality of furniture is very good. The staff ignored me until I stopped someone in order to buy something. Once I got their attention though, they were very helpful.

No o e came close to ask if we need hel and I was going to pay and the employee said I need another employee to do the paperwork but he went to talk to another ones and he didn’t get any one so he did it but I was going to get a recliner sofa I desire not to get it

The sales manager is Very helpful and easy to work with.

Great service and furniture

Great experience. I came in looking for a new bed and Ethan helped me find exactly what I was looking for, in my budget range as well. He genuinely gave me and my sister an amazing shopping experience and I will definitely be recommending this place.

Cade, the store manager in Orem, UT, is fantastic! We loved that he took the time to sit with us, answer questions, and design a few set ups for new modular living room seating. He was helpful, thorough and gave us a great deal. What a difference great customer service makes! We would shop in his store every time!

Mike did a great job showing us your wares. We were greatful for his knowledge about your couches. Thanks

(Translated by Google) Very kind, always looking to help you according to your needs. (Original) Muy amables siempre buscando como ayudarte de acuerdo a tus necesidades .

Very helpful and courteous, directed us to exactly what we needed

Excellent attention

Wonderful customer service, Gabe was super chill, not sales man-y, I love Ashley's quality. They stand by their quality and I appreciate the honesty and transparency about products. Highly recommend!

Mike was unusually helpful in understanding and meeting our needs with best solution available

Mike was so friendly and helpful and went out of his way to help us! Had a great experience! Thank you

(Translated by Google) I went to the store in Orem and the service was excellent and impeccable. I bought online and had a great experience. (Original) Fui a la tienda en orem y la atención fue excelente e impecable. Compre en Línea y una excelente experiencia.

Nice store. Got a lot of options. They got great deals on stuff in the back

My initial experience was alright, the sales guy was pushy but I get it. I made a purchase, but then was told my delivery time frame was really far out for the couch I wanted. I chose another, more expensive couch and was told if I wasn't happy I could switch it out after delivery. This was a lie. Turns out they only let you switch out for a more expensive item. Additionally, the coffee table I ordered wasn't actually available for delivery despite the sales guy AND his manager telling me it was. I went back to the store not even 3 days after delivery. I was told BY THE MANAGER he would look into my options and cancel my coffee table which I now had to go pick up (even though I was charged delivery fee on it). It's now been over a week and I have not seen any cancellation of the table or any refunds. The couch I have is clearly not new, some of the cushions are stiff and new, some are well worn and broken in. Avoid the Orem, UT store at all costs. Nothing but liars and thieves there.

Cade and Darlene were absolutely amazing, so helpful and so funny! One of my favorite store interactions I've ever had!!

Cade and Darleen were amazing!!!! Super friendly and helpful. Took their time to help us out. So patient and honest with us.

Interesting, people who work in the store on commission or on hours paid. Walked around the store about 40 minutes. I knew what I need. Just wanted to make the order and pay. Nobody come to me and ask what I’m looking for. 3 or 4 guys just sitting and do nothing.

Dwight made it simple and convenient. No pressure and looked out for my interests.

They were very helpful in making sure I got exactly what I wanted.

Everything about the purchase was great, especially the service at the store.

As always a great experience... the staff was friendly and helpful. We found an amazing deal, I didn't know existed, the showroom rug new is 449$ display price 20 bucks!!! We got it home, no stains, great shape!!! Super happy to save soooo much!!!

Mike was the best. He helped with our choice of furniture and made it very pleasant.

The salesman, Ethan, was so nice and such a great help in getting me the best couch for my needs and budget. I enjoyed the entire experience. Will be buying from there again in the future!

Amazing Clarence rugs... I will be back so nice... And helpful....

Excellent service

The associate that helped us was amazing and very helpful. Thanks

Friendly and helpful. We found what we were looking for.

Great service! The rug I bought is perfect.

Scam, don't waste your time here, everything has to be ordered from salt Lake. PLUS the selection is cheaper, and more convenient on the website. No hoops, no upcharges or warrenty pitches Or "delivery fee"

Mr Mike k and Cade helped us and were very awesome with us. Very satisfied with their customer service. Especially Cade! Very knowledgeable with all of the furniture! Thank you Ashley Furniture.

Mike k was awesome nice kind and always with a smile he has a lot of patience and it was nice to meet someone so great I recommend go with him if you need to get anything in the store

DON'T EVER GET THEIR WARRANTIES!!! I was promised that the extended warranty included cleaning....it doesn't. Then I had to wait over a month for a repairman to come out and fix something that broke on the couch. They contracted out to a local mom and pop shop repairman who never contacted me until the day of, said he was on his way, then didn't show up for almost 2 hours. He only worked on it for 15 minutes, all the while complaining that he had too much to do. When he left, the couch was STILL broken. DON'T TRUST THIS COMPANY!!!!!!!!!!!!!!!!!!!!

Very disappointed that after buying a sectional and realizing it was didnt look at all good in the space they would not allow even an exchange because we didn't have it delivered. It was not explained to me when I purchased it but in order to qualify for a return or even an exchange you have to pay $200 for delivery plus an additional fee for them to unbox and place in your room.

We had a mixed experience here. Some of the people we talked to were nice and helpful, and we are happy with the couch we purchased, but there was an issue with the shipping fee at the time of purchase that never got resolved, despite talking to them about it three times. We were given different information by every person we talked to, from the salesman, to the manager, to the third-party delivery people, to a store employee over the phone, to another manager. Each time we contacted them we were told to wait up to two weeks for the credit to show up on our account, but it never happened. Overall, we were not impressed by their professionalism and I wish we had just found what we liked in-store and then bought it online.

We went to the store twice, to select and then purchase a good quality mattress. Both times we were helped by friendly and helpful people at the store. There was no pressure to buy, just help in learning about mattresses. Great service!

Very helpful salesman processed our order and explained the pick up process well.

Brandon was a great to help to us in finding just the right merchandise for our needs! He was courteous, patient and knowledgeable and we enjoyed working with him!

Brandon is the best at listening and adapt to the needs of the customer.

Came in looking for one thing and left with four. Super friendly, and not pushy at all sales associates. Darlene was awesome to work with, will definitely be coming back.

We recently purchased furniture from Orem , Ut. Things went well with purchase, great value, friendly staff. Elected to pick up one item at warehouse. Arrived at warehouse 2 hours later with paperwork in hand, was asked for I. D. Only had pic on my phone , not acceptable. This is me, photo I.D. In hand, credit card used to make purchase in hand, hand full of purchase paper work. No, sorry,we have strict protocol. Somehow strict protocol not necessary to purchase, just to pick up. Sorry Ashley, sometimes common sense might trump protocol.

Darlene was very helpful. All employees were kind.

Very helpful non-aggressive sales personnel. Nice products and settings.

Quick, professional, and they helped us find the perfect mattress at a great price would highly recommend!

(Translated by Google) Excellent service, everything well explained and many options. Thanks Mike. (Original) Excelente atención, todo bien explicado y muchas opciones. Gracias Mike.

Ben was very helpful, and familiar with the purchasing process. He walked us through from start to finish and it was a smooth transaction.

The transaction was not done correctly. I inserted my debit card, and discovered the day after that I was rung up for the full purchase price. Now, back to the day in question. After I inserted my debit card, I was informed that the transaction didn't process. So, I put in my card again and this time, there was only enough on my card to pay part of the cost of the furniture. Because of that, I used another method of payment to cover the balance. So, I ended up paying for the furniture two times instead of once. I hope that when I contact store management they will be able to arrange to have my debit card payment credited to my account. I'm disappointed that happened. Otherwise, overall, the experience shopping there was good.

Had a great experience and great help

Keaton was awesome!! I am out of state and needed furniture for my elderly Mom so Keaton even sent me pictures. Keaton went above and beyond to help me.

Kolby and Ethan were wonderful and I am very appreciative.

Coming to Ashley Furniture was a great experience. I never felt pressured to buy anything, and Brandon was a great help! He gave fantastic and insightful information .

We had a great experience with Ethan. He greeted us at as we walked in helped us but gave us time to look and talk to each other about what we liked and didn’t like. He made sure we found what we needed answered questions explained everything after our purchase. After we left we said we’d go back to Ashley the Ethan and other salesman gave us room instead of pushing us into a sale.

We enjoyed working with Mike. He was knowledgeable, no pressure and humorous. Excellent and efficient service😁

What a Joke and nightmare experience trying to get a bed from these guys. I ordered a bed over a month ago , got told it would be two weeks I thought ok fine , then got a call delaying it ten days . I paid extra for the set up cost and it arrives completely damaged and unusable and the guys literally drop it in my room and pretty much ran out the door and said deal with Ashley on this . So a week later I'm still jumping through hoops getting the run around and no answers while I can't even sleep in my bed . On top of this one guy said they would waive the service fee then 2 days later it's on the invoice . All I want is REAL customer service and the bed I paid for or for them to come take it back ! By far the worst furniture shopping experience I have ever had !

Had a great experience in store and working with the Ashley salesman and delivery team and we have loved the look and style of this expensive leather power, reclining couch, and recliner. However, the leather is so soft and brittle that after just two weeks of sitting on them, it is already showing some serious scuffs. My wife and I are in our 50s and have no small children, so it is very concerning the lack of quality in the leather on this couch. We have had our previous leather couch from a competitor for over 20 years and it has not shown this type of damage after just two weeks, I am highly concerned about the leather quality in this couch, lasting even a year.

Mike helped me out with my purchase and made the process easy 👍. They have a wide selections of furniture and usually are willing to work with you to get your furniture to you by the time you need it. Overall great experience and wouldn’t mind going back for furniture in the future.

Great selection and very pleasant sales representative.

Darlene was very helpful! We got everything we needed quickly and the sale applied in a snap. Very excited to have it delivered!

Great experience! I shopped at a lot of furniture stores and often felt pressured by associates. Never felt that way at the Ashley in Orem. Brandon and Darlene were both super helpful and super patient. (I purchased, changed my mind, cancelled, purchased another, etc.) And the furniture is scheduled to be delivered in less than a week. Fingers crossed I love it in my home as much as I do in their showroom!

Ethan and Colby were spectacular. They helped us find the perfect mattress for a great price. The service was next to none! Come by and ask for either of these two for help and you will be taken care of!

Super experience. Sales associate was very helpful I have purchased several pieces of furniture from Ashley always positive

Jay help me pick out the couch of my dreams 10/10 recommend!

Highly recommend Ashley Furniture of Orem. Kolby Williams and his team have always been great to work with. Amazing pricing and customer service.

Love the things prices are a just okay

Great experience! Beautiful furnishings!

It was quick and fast the a Sals woman was very helpful in finding the things we needed

My review is focused on our agent. Ali (Pronounced Ollie)was our agent who helped us find the couch we love. He was patient, quick to find answers and gave us space to think. The 3 stars are for forgetting about us after the purchase. We switched end tables last minute before leaving the store. He said he would change the order. When deliver came, the wrong end tables came. We called He said he would get it fixed. 1 week went by no contact. I called the store to find out the status, there was nothing on our account about an exchange. Once the purchase was made he was already onto the next customer.

Helpful, knowledgeable and professional sales associate.

Nightmare!!!!! Ordered a furniture set a month before we really needed it. We were initially told it could be delivered in 1-2 weeks. Then the delivery date kept getting pushed back. We came in to the store and called multiple times to follow up. Costumer Service was great initially to keep us posted and kept assuring us it would still be delivered before our deadline. We even got a phone call 2 days before the scheduled delivery date to confirm that everything was on track. However, when the day came around we didn’t get a call to confirm the delivery time window, which led to hours of back and forth with multiple costumer service reps who apparently couldn’t see anything that had been done before and couldn’t explain the confirmation emails we got. They said the earliest delivery could be scheduled was another almost 2 weeks out. There were apologies, but no apparent effort to resolve the situation in any way. Now we’re stuck scrambling last minute. Hot mess. Terrible, terrible customer service experience. Super disappointing from a store I’ve previously really liked.

I ordered a sectional sofa it arrived but there was a missing piece. I also had to sent back two items because they did not fit. The delivery team told me to call Ashley to get the missing corner wedge. I did and I was on the phone for over 30 min repeating myself explaining the agent that I did not want the two pieces I sent back and that I needed them to send me my corner piece to connect my sectional. When I thought they finally understood we hand up and they told me I was going to get a call back which I never did. I called them back and I was on the phone with another agent repeating the exact same thing I did before. When they finally understood they gave me case numbers from my cancel items and the corner piece. I asked if I could go and pick it up and they told me I needed to go and talk to the store. I went to the store talked to the sales man that helped me and told me that the customer service agent was not in yet and that he was going to have him call me that day. He did call and I felt that he was going to help me, he stated he was going to keep me updated this was on Tuesday today is Friday night, I've been trying to reach out back to get an update and I have not yet received a response. I reached out to Ashley Customer service again this time via chat and they stated that they do not have the item and do not have an exact date on when they are going to receive it. Why didn't they say that before to set up the right expectations? I've been wasting my time calling multiple times going to the store thinking that all I needed to do was set up a picking up date. Anyways, they told me they we're going to reach out to me within the next 24 to 72 hours we will see if this time I actually get a call. After such bad experience I will not go back to Ashley. They could have been straight up since the beginning and set up the right expectations. I was not mad about the missing piece, I understand that mistakes happened but the misinformation and the poor customer service was what made this experience terrible.

They were great to work with and gave us a great deal on 2 recliners. Very happy!

Once I got in touch with the GM Colby the issues I was having were resolved

I truly wish that we would have never shopped here. We bought our sofa and ottoman on the first week of November paid in full and were told that day that it wouldn't be delivered until November 23rd. Disappointed we agreed and went with it any way well when the tim le came for it them to come I got a phone call saying that the delivery date had been pushed to December 7th then again when that date came they called and said that my ottoman would be delivered but not my sofa and that delivery date was December 17th. Well, today, I just received another phone call saying that they date has been pushed back again to December 28th, and when I asked why and if this date was going to be a definite date. I was told that they didn't know why and that the date I was now given wasn't a definite date. I regret ever stepping foot into that store. My husband and I just bought a new home and wanted new furniture for our home, but now we are stuck with no furniture and an indefinite delivery date. It's funny that they have you pay right then and there, but then they can take as long as they like to give you the product that you paid thousands of dollars for. If I could not give any stars, I would have done that.

We were able to find a great sectional set and also some beautiful bedroom furniture at a great value. Darlene was very helpful and patient and helped us put together exactly what we were hoping for before we went in. She was able to also help get us a nice volume discount because of the size of our purchase. Highly recommend Ashley to all! Thank You!

Great Customer Service!

The service was great. Darlene was awesome and made the process easy. Great selection and the delivery time was faster than we expected.

My salesman Alireza went above and beyond to help us get the perfect new sectional for our new home. I will definitely be recommending him to all my friends and family!

Mike at Ashley Furniture was amazing! Helped us get an amazing deal on couches and tables. Excellent service and great to work with.

They were efficient and quick!

Great Black Friday sale on our comfy love seat from Ashley!

Colby and Ben were very kind and patient as I tried to decide what I wanted. They were prompt when answering questions and offered information or opinions as needed.

Great place. We needed a new couch and they even let us hold it for a few months so we could have it delivered when we wanted! Very quick and easy check out process

They helped and had a bed 1000 dollars off a nice soft bed

Darlene was a great sales associate (if that’s the right title) who was readily available and helped us find the perfect couch. She was kind, calm, and helpful. This store also has a great vibe. The couch we got was the new modmax in blue, you can make your own configuration, it’s comfortable material, with slightly slanted backs, and you in theory can add sections to it if you ever want to expand (similar to lovesac’s sactionals but much more affordable). Only thing that would make this better is if there was an option for storage in seats. Overall I highly recommend going here.

Great customer service and reasonable prices. 👌🏼

The service was excellent. The gentleman who helped us was courteous and very helpful. Very good experience.

I was so Mr Mike K he was so kind and understanding to our situation with a family of 4 kids. I recommend going to Ashley’s in Orem and please ask for Mike to help you out.

The staff was too busy flirting with the little Spanish lady employee at the front podium. This was probably around Nov 19th 2024. We asked for assistance on a couch option and a gentleman (the buff dude) ran to the back to check on stock or fabric materials to see if we were interested and never returned. Upon walking around, he was back in the congregation of employees who wanted to hang out. We left and went to Living Spaces and all I can say is take note Ashley! Those people got our money and I gave them a 5 star review. Better prices and quality over all. We won't be buying from Ashley without considering other stores first.

Ashley furniture has Very helpful and friendly sales people i’m some better prices than some other furniture stores nearby. I took off one star because they sometimes can’t deliver as fast as you can get the furniture shipped to you directly with UPS or FedEx If you buy it online. That’s disappointing If you are in a hurry. Having it shipped to you directly means you have to put together. Sometimes that’s fine.

It was good other than when I got home and settled down to open the box it was a different product and it’s not exactly what I paid for cheaper model so I don’t know but it looks good to me I will have to go back to the store and talk with the salesman

Very professional, they aren’t pushy at all but they will make sure you have all of your questions asked. And you can’t beat the prices and options they offer

You are unable to return furniture that is bought in store. It would be nice to know that before you purchase.

Brandon was great to work with- helpful, but not pushy! Great customer service.

My Salesman was very good and found me my chair with very little problem. I'll shop at Ashley from now on.

Working with Ben was smooth and stress free.

Ray at Ashley’s store in Irem was very helpful and was able to assist us with purchasing a beautiful bedroom set. Can’t wait for it to be delivered!

Edit: After no luck through customer service, we drove back to Ashley’s and Kolby the store manager listened to our issue. He helped us out so much and is going to order the right railing for us. He is lending us similar railing so our bed can fit. I am happy with the help we received. The only reason I’m changing my review to 5 stars is because of the store manager here. Original post- We purchased a queen size bedroom set. We received a queen size head board and foot board but received full size railings. They question our knowledge saying our queen size box spring is wrong, our queen size mattress is wrong. Customer Service sucks they won’t refund what we purchased and I Will NEVER SHOP HERE FROM YOU GUYS AGAIN.! BEWARE OF THIS STORE!

I went into the store with a specific item in mind to purchase. The sales person assisting me was very eager to assist me but was a relatively new employee and did not know the inventory too well. I was a bit unhappy- that the other sales person in the store seemed not too willing to help us find what was needed and answer questions. In the end the original salesperson was able to supply me with the item I was looking for.

They made it easy to find what I was looking for and had very good prices compared to other places I looked at. Will recommend them!!!

Great experience! my sales lady was the best! she was so helpful and patient with me! i love everything we picked out! Thank you!

We came seeking chairs. We were met quickly and shown many options. We chose and were out quickly. Very positive experience. Salesman was helpful without being pushy or condescending .

Customer service is severely lacking. Did not receive items that were requested. Had to drive to Orem store multiple times to rectify the situation. Could not resolve over the phone due to this store not answering phones. Very disappointing

My experience was so amazing and peaceful. No pressure to buy. Only kindness and the most helpful salesman, Jay. Thank you, Jay, for being so great !

I found what I wanted online and went in the store to see if I could get a better deal to my surprise, the living room furniture set was on clearance at the store. I received a better deal in the store and received great customer service.

Good staff in general but Mr Mike was not only friendly but he knew his items which meant a lot since I didn’t know much! The Atmos could improve, everyone else wasn’t very customer friendly nor did they knew what they were saying when my family and I asked questions. Definitely recommend Mr Mike! Thank you.

Our dining table is wonderful! The delivery guys brought it in, put the legs and base on it and then set it upright. It was quick and well done.

Everything was perfect! So happy with my service and the couches. The Orem store went above and beyond what I was expecting. I will definitely be shopping with them again.

Excellent quality, service, and pricing! We’ve always been happy with the furniture we buy there.

Furniture is high quality, good communication with delivery, and the crew that set up the furniture was conscious to keep our house clean.

TLDR: the furniture itself is great, but the customer service experience is HORRENDOUS I was gifted two gift cards by a family member. I initially tried to use them online, but it turns out you’re unable to use gift cards on their online store, so I had to go into a physical store and show them what I wanted to order to have shipped to my apartment. I also had a coupon code that specifically said it could be used online OR in-store, but the salesperson said that there wasn’t a way to input the coupon code in-store (???). They also initially denied being able to use the gift cards; they said they hadn’t given out gift cards in years. I spoke with the family member after this and they said that they had received those gift cards from Ashley’s as part of a refund sometime last year, so I’m not quite sure what to believe. Anyway, after some discussion, they agreed to accept the gift cards, but said that I could only use one gift card per purchase. This was fine for me, since I was buying two items: a living room rug and a dresser. During the checkout process, there was some confusion on the shipping process. Online, the shipping was free for both items, but in-store they were trying to add a $75 charge to ship the items. I showed them the free shipping online and they eventually gave in to ship it for free. I guess the $75 is to have them ship it themselves and assemble the dresser when they deliver it, whereas the free shipping is just done through a third-party and they don’t assemble it. The salesperson spent a decent amount of time trying to talk me out of the free shipping, which was frustrating. We finally got everything settled and paid for, but when I got my confirmation email for my purchase, I noticed that the dresser was set to be picked up at their warehouse, not delivered to my apartment! I noticed this about a day or two after buying it, so I tried to call the store to get that fixed. I kid you not when I say that I tried calling the store about fifteen times over the course of four days with absolutely NOBODY answering. They don’t give you an option to leave a voicemail. If you stay on the line long enough, it eventually forwards you to their general Customer Service center, where all they can do is try to call the store as well and get the same result. For whatever reason, only the salespeople from the store you bought the item from can update the info. I did also get some calls about a week later from their warehouse confirming my address to ship the rug, and also to confirm that I’d be picking up the dresser at the warehouse. When I explained that I needed both of them shipped to my house, they gave me the same answer that I would need to speak to the salespeople at the store I bought it from to update that. I tried going back to the store to get the issue fixed, but there were only two people in the store when I went and neither of them knew how to help me. I ended up having to write down my information on a piece of paper and what I needed, and they said they’d have someone call me “in a day or two” to get the shipping issue fixed. About 3-4 days later, I finally got a call from a salesperson letting me know that they were able to update that shipping information. So, from the day that I made the purchase to the day that it got fixed, it was a total of approximately two weeks, sixteen phone calls, six people I’ve spoken to, and two visits to the store. After that huge hassle, everything else went smoothly. Both items got delivered and I’m happy with both items. I’m just genuinely baffled at how they handle trying to fix issues that they themselves caused.

Horrible! Ordered 10 dining chairs to be delivered. Two of them were put together so poorly they rocked, 3/8 inch difference in legs. They tried to tell me it was my floor that was off. I sent those two back. It took me weeks to get the two replacement chairs. I could not speak to, anyone at the actual store. I had to go back in. They could not help. They sent me to the warehouse site. I talked with the warehouse and they said they did not have my order. I tried talking with the store and could not get a hold of anyone. The only number I could call sent me to A call center. They said my order was correctly in the system. Called the warehouse and they said the order was for one chair now. I said it was for two. They said I needed to get the store to call the warehouse and change things. It was Days of calling! Hours on the phone! I finally sent my daughter over and she had to wait an hour and a half to finally get two chairs. They tried to give her the chairs that were put together and rocked. She wouldn’t except them. They finally came out with two new chairs. It was a nightmare! I will not use Ashley furniture again

Ali was the sales rep who helped us and he was great! He helped us get the best price we could and was very kind and helpful!

The entire purchasing/delivery process went just as it should; we are enjoying the sectional very much!

Confusion and hassle, there were too many employees trying to get involved in the sale and they couldn't even get the delivery address correct

They helped me with what I needed. The only thing I didn’t like was the delivery guys showed up at 7am.

Lots of good options for our couch search, and we're happy with what we got. Our salesperson was good as well.

Mike Keding was our sales man and he was awesome. Patient while we decided on this big purchase and very helpful thru the process.

Love Ashley Furniture and the price point but I feel so stalked by sales associates when I come in here. Despite telling them I’m just looking or I am still deciding they are constantly hovering and interrupting conversations with my husband. Just leave me in peace! I know you want your commission and I’m more likely to give it to you if you aren’t breathing down my neck.

She showed me a good selection of couches. She also showed me a couch with recliners which I wasn’t aware of. Then I decided to purchase one of them.

Buying my couch and loveseat was fine but more than 8 weeks later, I still have at least three more weeks before they will be delivered. It's hard to review under the circumstance.

Great store. Great people. Excellent deals and they really work with you. The delivery was on time. Really like working with Ali. He was amazing. We've bought 3 sofas from him now.

Quality products it seems, but I paid a lot more for the mattress than the prices shown in TV ads for the “Friday Special,” and the one delivered was not the one I tested at the store. It seems to be okay and it is to much trouble to make any changes. I’m assuming I got a good deal on the sofa bed I also purchased and hope it was a good quality piece that will last a long time.

I bought a glider that was delivered to me and didn't glide. They made us sign a paper saying we couldn't return it before we could even try it out. Huge waste of money.

Mr Mike helped us and he was so awesome! He was so knowledgeable and kind! He made the process so easy and we will definitely go back to him in the future for any furniture needs!

Walked in needing a couch walk out with a couch and great service great place to furnish a apartment or house was help by Ben great worker shoot out to him

I had an amazing experience here! Mike in Management and Herbert in Customer Service helped everything go so smooth, and took care of me so well! I highly recommend this store!

Loyd was SO helpful and patient as we decided what we wanted. The whole experience was pressure-free and we felt zero rush. Thank you for all your help Loyd!

Amazing place, awesome manager!!!

Good

Mike was the best and Super patient as I had a lot of questions and concerns

(Translated by Google) Excellent quality and attention (Original) Excelente calidad y atencion

Mr. Mike provided the best customer experience we have ever experienced!!

Mike>>>> there has absolute never been another like him he actually changed the game for us! Made furniture shopping lite work he’s amazing. We love him. Family now.

I bought a sectional sleeper sofa from the Ashley Store (Orem-Utah) and waited 48 days to receive it. They delivered the wrong color and layout. I contacted customer service, but no one resolved my issue. I went to the store and spoke to the manager Kolbi. He said he would exchange the item in 3 days. A week went by and I have not received any response. I have tried to contact the store many times, but to no avail. Today I went to the store again to try to resolve the issue, and the manager Kolbi was very rude to me and kicked me out of the store. He said I could not return the product and would not receive a refund. This has been the worst shopping experience of my life. I do not recommend it to anyone. Terrible customer service.

I walked in and said, "I am looking for a black table that seats 10, " They found one on sale for $500. Just what I was looking for! They even loaded into the truck for me. Great customer service!

My husband and I purchased several large pieces of furniture from Ashley in March of 2019. We were told by the salesman, Jerry Hardman, that if we purchased the furniture protection plan, they would cover all accidental damage and if we didn’t use the protection plan, we could call after the 5 years were up and the protection plan would be refunded. I called customer service to repair chips to the dining table in November 2023 because the table easily chipped and looked terrible. They refused to fix anything because there was more than one scratch/chip. The salesman never mentioned that would be a problem. I called the Orem Ashely store yesterday to have the protection plan refunded since the 5 years was up and I couldn’t even use the protection plan and they refused to honor their word, stating they would have only offered store credit. This is a complete lie and they are committing fraud by making false promises to get customers to give them more money. Ashley won’t fix their cheaply finished furniture and they wont refund the protection plan that they refused to honor. Stay away from these people if you expect them to give you what you paid for!

The biggest piece of crap! Store ever!!!!!! You better make sure you like what you buy because ALL sakes are Final !!!! Even though they don’t tell you that When you’re making your purchase. The Orem store is terrible. I bought an 7000 dollar mattress. I had it one day I didn’t like it . I called to return it, the manager said it’s yours you bought it give it away throw it away. He didn’t care. Normally places have a 30 to 90 day return policy. I’m so angry. They finally said they would swap my mattress out, for another one. So I went and picked one, it was cheaper. They told me that I still had to pay the higher price they would not refund any of my money………….

I could NEVER speak highly enough of every person that works in this store. They care about giving you a really good deal but also care about what you’re looking for and what your ideal situation would be. Colby is such a good store manager and the sales floor people are beyond incredible. 1000/10 recommend 😊

The most helpful and nicest people ever! Kolby and Nancy are the best they will make sure you find exactly what you're looking for! 10/10 will be coming back for my next piece of furniture!

Worst customer service ever. Delivered defective product twice. They tried to convince me to accept delivery. Now they won't deliver a replacement for three weeks. I'll never to business with this lame company again. Update: Ashley response claims my concerns are being handled. This is 100% false.

Mr. Mike was truly amazing. He went out of his way to provide an amazing service so we knew exactly what we wanted. I will say the other workers did not impress me at all. I was never welcomed into the store or asked if we had any questions. They were not willing to jump in and help Mr.Mike with loading the product we had purchased. We will be back and asking for Mr. Mikes help l.

I was in need of a functional tv stand and upon arrival was immediately welcomed by Mike K. Mike showed me exactly where to go and met with me shortly after. Once I decided on what I wanted I described my situation and Mike was able to give me multiple buying options. I was able to choose the one that fit me best and was given great knowledge on every buying option by Mike, so I knew exactly which one suited my needs. Very little paperwork and screens made the buying experience nice. Was in and out in a more than appropriate amount of time and will be coming back for my new living room set. Thank you so much Mike! I’ll see you soon!

We ordered a couch in store from Ashley Furniture, and within 30 minutes of it being delivered the frame broke. We called right away and was reassured everything would be taken care of. This was a month ago and we still have not received any help on our couch. All that they have done was send us upholstery to fix it ourselves. We have called many times to schedule a technician after the one that was scheduled didn’t show up. We have also been put on hold more times than we can count and have been told we will call you back when we have NEVER received a call back. We bought the couch from Ashley because we want to purchase from a place we trusted. I will now go out of my way to make sure people I love and care about don’t shop at Ashley Furniture.

The manager, Mike was so attentive and patient. He helped me with everything I was looking for.

I picked up my chairs only to find out that I had been given the wrong one's. I called the store where I purchased the chairs and did not receive any help with the situation.

Mike K worked with us to find the dining set to best fit our need. And he helped make delivery affordable. We love love love the set!!

Matt was very rude , didnt like the customer service we received from him .

Nice Sale person but terrible support staff. One Sale person for the whole store till 1 PM they opened at 10 AM. Manger when to get something to eat at 11:30 AM. 6 other couples waiting for help. We Will not go back to the Orem store.

Great experience, no high pressure. Our salesman Mike was informative and helpful. Reasonable price

Left RC Willey’s to come check Ashley’s for prices/mattress options. The clearance prices at RCW for mattresses (king) was more expensive or priced the same as mattress at Ashley’s. The difference with new vs clearance was the warranty; RCW gives NO warranty on clearanced items. We found a much better selection of mattresses (w/ a warranty) and the staff was amazing! We worked with Mike K and manager Colby, absolute gems who went out of their way to make sure we got the most of our experience. Super happy about the experience and selection that was made. We will definitely be recommending family and friends for future purchases.

I purchased a couch set in June 2024 .when it was delivered I noticed that something wasn’t right and I left and went on a family reunion when I got back I figured it out that they had given me an extra piece of furniture that I didn’t order so I tried calling them many times for many days and finally I got a hold of a manager at the Orem store where I bought the furniture from I talked with the store manager and told him my situation. We worked it out and he’s giving my money back. That makes me very happy. His name is Cody Williams. We all have bad days. Today was my bad day, but he fixed it and made it good for me thank you. Cathy Loveless

Pretty good quality furniture at a good value. Sales people are easy to work with and not too pushy. Mr Mike is very helpful and provided some great insights into fabric types and durability characteristics.

Mr Mike K took such a great employee! He helped getting my bed for my new place such a breeze! Thanks for the great customer service 😁

I can not express how awesome of a guy Mike Keding was. He’s the kind of man that will go that extra mile for you. We needed a couch day of- & he made it work!

I found some furniture at another furniture store and I thought they were going to hold the furniture for me till we moved into our new home. They did not and everything I had on hold was sold. I googled some key words and luckily found the exact sofa bed at Ashley. We went to the Ashley store in Orem and met our salesman, “Mr. Mike.” He found the last one in their warehouse in Salt Lake City. I was able to purchase the sofa bed and it is set for delivery in a couple of weeks. Thank you, Mr. Mike and Ashley!

I had been searching for a new couch for a couple of days. When I went to Ashley Furniture, the first gentleman I met was nice, not pushy, and was available to answer my questions. When I decided to buy the couch, I realized I had forgotten my wallet in another store. I quickly left the store but returned later in the day. When I walked in for the second time, a different gentleman greeted us and asked what we were looking for. When I said, "Oh, I'm just looking again," he responded, "Again? Do you know this store is where you shop, not just look around?" I acknowledged his response and continued walking back to the couch we had our eye on, but he kept following us around the entire store without speaking a word to us. I thanked him for his time, but he didn't respond or even smile; he just walked behind us until we left the store. I won't be going back there again.

Very shady business practices. A month ago I ordered a reclining sofa, I received delivery and order conformation. A hold was put on my cc and would be processed when it was shipped. Shipping was scheduled a month out, didn’t want to wait but what do you do. Today 5 days prior to delivery date I received a text to confirm delivery and to make sure an adult was here to accept delivery. Great I had already arranged my schedule to be home and found someone that would like my old sofa. Then a few hours later I received a call saying that the item is no longer available and I will not be getting my new sofa. To say I am upset is an understatement, I asked for clarification on how this could happen and why did I just receive delivery conformation. So after hours on the phone, I was told that the two departments don’t really use the same system so the delivery department isn’t aware that there is no product to deliver. Oh and the hold on the card, that will be dropped but it could take 7 to 10 days. I don’t even understand how someone can do business like this. Thanks Ashley for being the worst customer experience I have ever had!

The buying process takes to many steps

We bought a couch and 2 dressers. All items didn't last even a few months. Even though they are on "warranty" we could never get anyone sent out to fix them. All we bought was expensive junk.

Mike K was the best salesman ever! He helped us pick out the sofa that was best for our family. We loved our experience at Ashley!

Matt is the best!

Quick delivery after we ordered our recliner. Plenty of communication on when the delivery truck would arrive, truck arrived in the stated time window, and chair was in perfect condition

We came in with an idea of what we wanted but still wanted to see more options. The staff didn't hover and let us think and talk privately. When we were ready they helped us adjust the order to our needs so we could get exactly what we wanted. The only reason I'm putting only 4 stars is since we live a couple towns away it will take them a month to deliver.

Mr. Mike K is the best of the best! He greeted us promptly and directed us where to go, without hovering! (My biggest complaint with other furniture places is the hovering and not leaving us alone to be able to discuss) Mike did not hover or pressure us at all! He gave us the time and space to make our decision but was close enough for questions. He was very thorough with details and what certain things are covered and with what we were buying (bought a couple items) He was very knowledgeable and helpful. I can not recommend Mike enough! I will be back because of Mike!

Very helpful and friendly stuff, process took a little long to check out for the clearance event. But our experience there was excellent.

I have been to many furniture stores and this is definitely one of my least favorite. To be concise: if you're not spending thousands of dollars, the sales associates will not care about you. I have been to this location multiple times and each time i am made to feel that if i dont spend a lot of money, my business doesnt matter. I have purchased a dining set and i have also purchased things from their clearance section. The way i am treated when i am giving them tons of money and the way i am treated when im trying to purchase something on clearance is night and day difference. I have been made to wait more than a half an hour at times to be helped and each time the general attitude of the sales person is that *I'm* the lucky one for getting a deal, not that they are lucky for having my business. (And their sales are generally not fantastic anyway) I would much rather take my business to someone who appreciates me as a customer ALL the time.

Dwight was extremely helpful! 10/10 would recommend working with him!

We were helped by Dwight and Herbert. Both were extremely patient with what ended up being a very long process ( due to me and my husband being slightly indecisive) and they made sure we were completely taken care of! Great experience beginning to end. Definitely will come back when it's time to add to our furniture collection!

Mike K was great!!

Mike K. Was the greatest person to work! He was extremely helpful and personable.

Ali's expertise and warm demeanor made my furniture shopping experience at Ashley Furniture in Orem truly delightful. They guided me to the perfect sofa, ensuring every detail was just right. If you're looking for personalized assistance, ask for Ali—you won't be disappointed! 🛋️

Very fare and so helpful. Not pushy at all. We will definitely come back.

If you go here triple check everything got a item was told multiple times it had a warranty that covered pet damages and stains called to check in and had to basically push answers out of there supervisor Herbert he was extremely rude over the phone not giving a care in the world for the position I was in as well, A sales person should understand the warranties on a product and not sale something saying things are covered when they are not to get a sale or better training needs to be done in this case and a supervisor should look up a account and verify if the customer has a warranty before just saying no we don’t do that with floor models… cuz he repeated that to me over and over until I had him look it up and indeed I had a warranty but it didn’t cover anything the sales person said apparently.

Got an amazing deal with a price match!! Thanks for taking care of us!

Veronika our sales associate in Orem was awesome and did a great job! I highly recommend her for any furniture needs! The delivery team arrived right on time, and provided fast efficient service. I am very happy with my overall experience with Ashely furniture store Orem Utah.

We had a great experience at Ashly furniture this evening. We met Veronica when we entered the store. She was very attentive and helpful without being pushy. I thought she demonstrated a. professional demeanor throughout our buying process . Her manager Ali was also most helpful. They made a great team. We really appreciate their help. That made a great experience this evening.

employee was super helpful and explained everything and the cost. also delivery time is only going to be a week. I'm excited for my new couches.

I have not yet received my merchandise as I just ordered today. However, Veronica was so patient and helpful in the process of deciding.

We've bought many items from Ashley Store. Their prices are less than RC Willey, and the quality is just as good. I like their salesmen because they don't hover and follow us around. Definitely would recommend.

Customer service is priority! Glad we got to hang out with Connor! My furniture needs were met with complete honesty, and we got to make a friend. Or two! 😎 Thank you Fish, thank you Connor! 🙏🏻

We ordered my son a bed around 20 February, they told us it wouldn’t be delivered until March 30 which seemed like a long time but we went through with it anyway. Then I got an email saying they could deliver it March 16 so we set it up. I took my sons old bed apart. We waited all day and no one showed up. When I called they acted like they had no idea what I was talking about! They said they wouldn’t be able to deliver it until the 27th and that it was originally set up for pick up at the warehouse which is not what was discussed in store. This has been so frustrating beyond belief! Now my son is sleeping on the floor because we thought he would have a bed but now he doesn’t

Dwight is a beast!! Super kind and considerate helped us get what we needed!! Get his help on your next visit!

Great experience…I got exactly what I’ve been scavenge hunting all over the valley for. Finally, found a comfortable/sturdy couch, with reasonable delivery, and an affordable protection plan. Literally can’t ask for anything else, I’ve tried, everywhere, best I could do is a custom piece. That, yea, I’d love to have all my own furniture built for me, but I don’t have building my own furniture for me money or skills. Thanks Dwight and the very friendly team at the Orem Ashely!

Very helpful service.. we loved our experience.

Never order the premium protection plan. Horrible service. Try to get out of paying the claim.Cant understand the service rep. Dogs barking in the background. Submitted photos for the claim. They said they never got them. Manager won’t go to bat for me. Could have been simple resolution. Don’t you dare buy online they won’t warranty it. Shame shame shame

Veronica did an awesome job and was very friendly and helpful!

Conner and Dwight were great to work with!

The young lady who helped us was competent and very easy to work with. We shopped a bunch of places and were most impressed with the value/price at Ashley.

We worked with Veronica and she was extremely helpful!

Evan was such a great help and knew his way around the store and all the items!

Very patient and knowledgeable. They were able to help find something in my budget that I liked.

Veronica helped me in my purchase, she was incredible and extremely helpful!

Great products, and workmanship Kristy is amazing, so helpful. Will definitely continue to use with all of our sites.

I have never stepped foot into Ashley home furniture before. And last night I drove around to 4 other places in a panic looking for a bed frame because I accidentally broke my wife’s favorite frame from moving to our new home. My wife was super sweet about it but I could tell she was heartbroken. I was wondering around in the store looking overwhelmed and an employee walked up named Conner. He was super helpful and understanding of what I was going through. He gave me his opinions without them feeling fake or money driven. It was more than just above and beyond what he had to do as a great employee. I appreciate his effort and willingness in a job that I’m sure is not easy with people having so many different ideas for their styles. I will only buy from Ashley home furniture from now on because of him. Thank you again! She was so surprised and happy with the frame. You have earned a lifetime customer.

Fast and easy. They truly listened to what we needed and helped us find a perfect couch. The store manager Connor was fantastic and Ali took care of us quickly.

I want to share my recent experience with Ashley Store in Orem regarding their furniture delivery and assembly services. We paid $5,000 with the understanding that the furniture would be delivered inside and assembled by the store representatives. However, on December 30, we received large, dirty boxes placed in the middle of our beautifully decorated clean room, prepared for Christmas festivities, causing significant disruption during the Christmas holidays. The promised assembly was not executed, leading to a month of inconvenience, and I slept all that time, including the holidays, on a mattress on the floor. Repeated attempts to address the issue were met with assurances, but it took an additional two weeks for the bed and dresser to be assembled. The mirror, paid for on December 30, has yet to be delivered as of February 4. An additional concern is that the promised assembly was not explicitly stated in the final invoice or instructions. This serves as a caution to others: carefully check the final invoice with instructions to ensure it accurately reflects the spoken promises made by Ashley's sales representatives. This experience has been disheartening, and I hope this feedback helps others navigate their purchases more carefully.

Evan helped us out and was super helpful. Answered all of our questions and was super easy to work with.

Evan was wonderful! Five stars

Seems to be good quality. Low pressure environment.

The salesman, Dwight, greeted us as we entered and showed us the items we were looking for. He then gave us the freedom to shop without persuasion or hovering. When we told him we had other places to check, he made sure we had his card and said he hoped we would return. The other 3 stores we visited didn't offer nearly as pleasant an experience.

Evan was great to work with

Evan was great 👍 super nice and helpful

I loved my associate he was polite he knew what he was talking about I was very saddened when I learned I asked specifically if they are paid on commission or if they have a base salary I do think all of your sales associates should have a base salary and if I was to complain about anything it would be that to higher management

Evan and Conner were very helpful!

My fiance and I were able to browse all of the couch options without anyone breathing down our necks to buy something. They would occasionally check on us for questions which was thoughtful. The guy who helped us purchase our couch gave us more information and told us about the cheaper shipping option. It was a great experience and I am very excited to get our couch!

Dwight the worst sales man I have ever seen in my life hands down.

The sales team was very attentive.

Mr Mike is fantastic. He made purchasing our furniture a joyful experience.

Evan was SO great at helping us get what were looking for, and Mike was able to match the price to the lower Amazon price. Such a great experience.

Tldr: Ashley accidentally sent me a full bedroom set that I bought and picked up in store. When they realized their mistake they called me and said I had 48hrs to return it or I'd have to pay full price (I got it on a discount so full price was about 2k more than what I paid). They refused to send anyone to pick it up or help out and the only compensation I got was $150 in gift cards that can't be used online or on anything that is on promotion ----------------------------- I am also writing this awhile after this went down, I just saw the gift cards and reminded me of this awful experience so I'm also going to add that our dresser drawers completely fell apart after 3 months and had to buy a new one anyways ------------------------------- Ashley is over priced and sells nothing but junk, seriously, never shop here. You will regret it, and if you do happen to get something that doesn't break in less than a year I'm happy for you but I guarantee you could've gotten it cheaper somewhere else My wife and I were shopping for a new bedroom set so we went into the store to browse and see if there was anything we liked. We found a nice mattress but only after the sales person was pushing and pushing, never leaving us alone and only offering the most expensive mattresses that weren't even what we were looking for. Eventually we found one we liked (no, the sales person did not help, it was just one we decided to lay on to try) We then started looking for an actual bedroom set, this is where they almost saved the visit. They took us in the back and showed us something they only had 1 left of and was discontinued so you couldn't find it anywhere else (it wasn't true but it was on discount and looked nice so we got it) since it was in store and in the back we were able to take it same day. It was a pretty good experience up to this point. We went home, set it up, and we loved it Fast forward a couple of weeks...we started getting boxes for the same bedroom set, we thought it was strange but we just set it aside. Over the next 3 days we got another complete set of what we bought (turns out, when we bought the set the sales person accidentally marked the transaction for delivery rather than in store pick up) we just had it in a spare room when on day 5 after this started the selling agent called me and said, "hi, so it turns out that I accidentally had your bedroom set shipped to your address even though you picked up" I confirmed that I got and I understand, these things happen (they don't really happen but oh well) then she hit me with, "you need to bring all of the pieces back to us within 48hrs or you have to pay full price and if there's anything missing upon return you will have to pay full price for everything still" To say that I was mad is an understatement, livid doesn't even cut it. It was very difficult because we lived over 30mins away and both of us worked full time not at steady 9-5 jobs so we couldn't just go after work. I was working 12hr shifts and her 10hr shifts in the middle of the day so I had to take a half day off work which may not sound bad but that we my job worked is if I didn't work a full day I wouldn't get paid for it but if I missed any of my shifts without approval I could be looking at termination of a contract

Worst experiance I have ever had buying furniture. My order was done wrong, I was led to believe delivery was included, and when i called the store they wouldnt do anything for me. I will never shop at Ashleys furniture again.

They told me the delivery would arrive between 8 in the morning and 11. Then at 8, they changed it to 2 to 5, later from 4:30 to 5:30. At 4:15, they changed it to 6:30, and so on throughout the day. I called to inquire, and they say they can only inform me of my schedule (which I already know). Moreover, they left me on hold for 10 minutes to check my schedule, which I can see myself.

Fast and easy purchase. Excellent salesman.

Fantastic service and they’re so great and easy to work with. Quick and fast delivery!

Pleasantly surprised at finding pieces there available soon enough and with the specifics I wanted. Helpful and kind employee willing to give advice in his experience. 👍

Evan helped us arrange everything. Very attentive and easy to work with.

Better find another place to buy your sofa , I bought a sofa before Black Friday and still waiting for it to be delivered, I was charged for it more than a month ago , delivery takes forever .

Evan was very helpful. We found what we were looking for. He had the patience.Thank you so much.

Furniture is fine. But if y’alljust deliver a damn chair and move on with your life you’d be happier. I got an email, phone call and text almost every day leading up to delivery. And then after delivery I had 3 phone calls and multiple text messages about surveys and reviews. Even this link for a review so here ya go. Trash upper management pushing this stuff out I’m sure. People got lives to live Ashley’s, deliveries aren’t as hard as you’re making them.

Mike K and Connor made this a fantastic experience. First time ever at Ashley furniture and I will most certainly be returning. Thanks for all the hard work and effort you guys put in for me to have a great experience. Pricing can’t be beat and the quality is amazing!!

The gentleman, Ali (sp?), who helped us, was great. He was very pleasant and knowledgeable. The only reason this isn't 5 stars is because too many items were unmarked. Clear, marked pricing makes independent browsing much more time efficient. That said, we got a very competitive price on quality furniture. We'll be back!

We bought our new mattress here on Black Friday. We love the Sealy mattress and the sales guy was helpful. Highly recommend this place.

Had an ok selection. Didn't really have what we were looking for and salesman didn't seem to be as knowledgeable when we asked questions.

I enjoyed the call of notification when the delivery would arrive. Also the delivery was smooth and easy. Thank you

It was a great experience, good service and attention, special thanks to Dwight Allen, for his great service and attention, a great person as a sales representative, thank you for giving us the best experience in our purchases.

Dwight Allen, excellent sales rep. We are so happy and satisfied for his help.

We had a great experience shopping at the Orem store. Dwight and Mike were great! Very patient. They let us browse at our own pace and were available when we were ready. Thanks everyone!

I love the awesome customer service that Evin provided to me. The Orem store has to many options to choose from. I love Ashley store!

Kalani was very friendly and the only person that came up to ask if we needed help

They are really friendly and amazing to work with.

Prince Ali was great- picked out a perfect sofa for what we needed and can deliver this week! Thanks, Ali!

The salesman was really nice. Prices just seemed a little too much for me. The store was really slow for a saturday also

My son just bought a beautiful sectional at Ashley’s Furniture. Mr. Mike was so helpful and knowledgeable. Thank you so much!

Easiest furniture buying experience.

Sales representative greeted me at the door and proceeded to help me find exactly what I was looking for. He showed a lot of patience which ended in a sale. Thanks!

Evan was very friendly and helpful in helping me pick out a loveseat.

Loved this place, Evan was such a great help so so patient with us.

Evan was very patient, so knowledgeable with products. So satisfied with his customer service

The salesman Mike was awesome! He was really friendly, patient and helpful. The 4 stars are for him. The other people working there seemed less enthusiastic and less helpful.

Nice and friendly salesman The delivery guys were fast and friendly. Great job all around

Evan was great help! We got our couch here.

Dwight was so helpful. His knowledge and laid back approach was great appreciated. Thanks for all the help.

Great experience here, got me what I needed quickly. Very kind employee helped me out!

Very happy and satisfied with orem Ashley store! Ali was very professional and personable! Answered all questions. We found great deals. We furnished an entire room. We will be back!!

I loved the way I was treated by Mike and Ryan. I was shown what I wanted. They helped me reach a price I could handle and gave me several discounts. They were extremely nice. I will recommend them to everyone.

Ali was our guy. Made it quick and easy. He accommodated to us and got us an awesome price on a couch

Evan helped me buy my couch and he was wonderful and super helpful!

The salesman let us shop and wasn’t pushy!

Evan did a fantastic job. Very helpful and not pushy. We will come here again to see him

Walked in not knowing what to look for because I have never bought furniture before and I was greeted by the nicest man named Mike. I told Mike I was looking for a really comfortable couch. The first couch he took me to I was in love with! It was everything I was looking for. Mike was so helpful and friendly and made me so comfortable. He helped me find the color I wanted and helped me set up financial support and I bought the couch that day! I can’t wait until the couch arrives and then I can make purchases. Thank you Mike for being so kind and helpful!! I really enjoyed meeting you!!

Beautiful showroom, amazing customer service, great product knowledge, and super personable employees!!

Mike was a huge help ! My wife and I ended up buying a dining table and he was awesome .

Evan, helped me super quick, price matched and got me going. It was great.

Helpful. Had exactly what we wanted. Will deliver and assemble!

Evan was fantastic!!

Evan who helped me choose the right bed for my needs was perfectly friendly, understanding, informative, helpful, and professional.

Evan was a huge help and helped us get a great deal on our new couch. That man deserves a RAISE! Highly recommend the Ashley store in Orem UT!

Ashley Furniture has been our furniture store. Quality products at good price with a good selection. The Orem store employees were attentive to our needs. 5 stars for their service too. JC

Adam was amazing with us, he was patient and super caring, we get our new furniture, he is 5⭐️⭐️⭐️⭐️⭐️

We had an excellent experience!! Evan Lucas helped us and he was soo nice and helped us with everything!!

Bought a sofa. Evan Lucas was super friendly and showed us around!

Evan Lucas was great to work with knowledgeable and did a great job showing us the options.

Evan Lucas was a 10 out of 10. More than I ever expected in customer service. Give him a raise.

We came in to buy a couch after just getting married and Mr Mike K was our salesman who was phenomenal! He was kind and friendly and really helped me and my husband get the couch we wanted!

Went in and was helped by sunny. Very knowledgeable and helpful!

Great staff that was very knowledgeable to our questions and the products they offer. We enjoy doing business with Ashley

Ali is the man. Go see him to find the best deal for sure. Ryan the manager of this store is very cool. Helped us out big time.

Our sales representative was wonderful! Couldn’t have had a better guy helping our family out! We gave him an impossible list, has to be today has to be a certain size, certain aesthetic, certain color, and he literally ran around checking everyone until we found the perfect couch and even got 2 side tables and a coffee table to match all under budget! He literally completed mission impossible and was fabulous to work with! Great employees make for a better business and this location has some great employees!

Ali did a great job I was so impressed he was so knowledgeable about everything and knew right where to go to show me the furniture I would come here again and ask for him.. He helped us to design the piece the way we wanted it. I was very pleased!!!!

Sunny Stacey was great to work With. Good customer service and very helpful .thanks!

Great customer service Ali was a huge help and a joy to do business with 👍

Mike was very Helpful and we were able to get the help we needed to make our choice. He was very attentive to our needs.

Sales people were nice, friendly, and informative. I loved that they showed us their inventory but then gave us some space to discuss without them being right there.

We came in looking for a couch for my new apartment, Evan helped us and was fabulous at his job. Very helpful but not pushy, exactly what you’d hope for when looking for new pieces. Everyone was super friendly, will definitely be returning

Sunny was very helpful went out of her way to try and find what I liked but unfortunately everything I like was discontinued

Sunny was so helpful. I wanted some different things, and she found it for me. Thank you so much.

We had a great experience buying our bed with Evan. He didn’t make us feel pressured, but let us know all our financing options and even worked to get the price down so we could pay in cash instead of financing. We always buy our furniture at Ashley in Orem. Thanks Evan!

It felt like there were dozens of sales people following us around when we were browsing for a chair. Felt off-putting.

Evan was amazing. I spoke to him over the phone explaining what I wanted. When I finally made it to the store everything was just as he said. It was exactly what I was looking for. The process was quick. Great service! Thank you Evan!

We found great deals and great quality Natasha was awesome, so patient so kind! Great experience overall!

Ali was the best retail salesman there! The product sold us, but Ali sealed the deal with the price! Our next stop was RC Willey's and Ali knew it.. but we didn't have to exercise that additional shopping experience.. a fantastic experience with Ali and a simply marvelous deal!

Evan was a great help in picking out the furniture that was right for me at an affordable price. The purchase was very smooth and hoping to receive my couch very soon

Evan Lucas hooked it up! We sat in the sofa, we reclined, we bought! Not a pushy salesmen like other places! Evan was patient with us, helped locate our address that is apparently in the middle of nowhere. We are so exited for the movies to watch and memories to be made with our new living set!

Sunny is the best! We have purchased multiple mattresses and adjustable bases from her and absolutely love them! We bought the Ashley brand of the adjustable base and it has been great. It's really nice having the massage feature too, we use it every night and have had the base for years without any issues. If you stop by ask for Sunny, she will take great care of you.

Great experience. Evan was a great help.

Good service by Evan Lucas. Very professional and kind. 🙂

They were very professional Evan Lucas did a great job helping us buy our sectional.

Evan at the Orem store was Amazing. Ashley furniture is so lucky to have him. We bought a beautiful couch.

Evan Lucas was super helpful from the moment we entered the store and found exactly what we were looking for. Thank you!

Bought a floor model. Evan was super helpful and everything was smooth and easy.

Kristen went above and beyond with helping us with our purchase. She was very professional and knowledgeable!!

Very helpful employee and reasonably priced furniture. We'll be back!

We were looking for a new sofa and Evan was amazing at helping us find what we needed! He made it simple and quick! Thank you so much!

They don’t honor their warranties. What a waste. Bought a new couch and the underside support for the cushions broke in the first year.

Salesperson, Evan Lewis, has been so helpful in helping us select ua amattress and bedroom set. He took the time to be sure we were happy with our purchase. Great customer service 👏 awesome salesman!

Delivery was great, table I ordered from Ashley is beautiful and such good quality!

I bought a bed set in November and eventually my bed frame broke. I called the warranty place to resolve it and turns out my sale person (Sky) missed informed me and told me I had a warranty when I didn’t. No big deal right, Anna from the Orem store was able to get me parts for free which was awesome. She told me it would be a month….So I waited the month and got concerned when I never received the parts. I called and found out that Anna never placed my order and then they passed me to April who helped me with my order but then she told me it was going to be another month it ended up being 2month and I finally received my package but since they passed me on to another employee they didn’t change my address so my package was shipped to the wrong address. Thankfully FedEx called me and I got the package to the right place. Overall this was such a hassle I consistently emailed both Anna and April. Sometime they wouldn’t even reply to me and so I had to keep calling the store. This experience was so awful and I wouldn’t want anyone else to go through this.

We love the new bedroom set we purchased. Reasonably priced. Super nice salesman!

Kristin Marsh was such an excellent salesperson. She was extremely helpful, as well as kind and knowledgeable.

your agent was great. couldn't ask for a better person.

We bought a few items here for our new home, their inventory is poor and the quality not that good. I’m also very disappointed of their delivery method. They said we’re running behind on some items at the warehouse and for that I had to wait a few days to get my stuff . So now I’m finding myself without my bed and couches 🤦🏻‍♀️! It’s very annoying !! After buying from Ashley we also visited RC Wiley for the first time, I was impressed of the tons of merchandise they have and the quality is way better than Ashley. We bought items from here too and they delivery was exactly when they said it was going to be ! The’re very profesional and from now im shopping from RC Willey ! Very disappointed from Ashley !

Evan was our salesperson. He was great and gave us the space we needed to chat. When we had questions he would answer it and walk away to give us the time we needed to discuss what he said. After doing that several times. We had the time to make a decision that we felt comfortable with. Other furniture stores would not give us room to discuss things so we would leave their store to have that discussion. Evan you are the best. Thank you, Duane and Jeannette

Everyone was very helpful, great service.

All went well, except that we decided to pick up our item at the warehouse in SLC. We were told they would contact us within a couple hours, but we haven’t heard a thing! I don’t even know the address of the warehouse. I’m still wondering what to do. Quite disappointed!!

This was our first purchase from Ashley. We are thrilled with the table and stools we selected. Karston the salesman, was personable and able to answer all our questions and the table was delivered 4 days later. The delivery guys were quick, professional and gone within 12 minutes. We will definitely be buying again from Ashley.

In store was great, however I was told that I was going to get my couch dropped off on Thursday last week and it never came. I called and was informed it was set up for me to pick up. They changed it supposedly. And said they would call me the next day to set up a drop off time(even though day of sale we already set this up). It’s now Tuesday with no call… Just terrible. Plan to call again today.

The sales person went out of his way to assist us. We were mainly looking at clearances so there was not a lot of money to be made yet he was there to help The clearances items were worth our going out of our way to shop

Not enough staff. Had to wait and finally asked someone to help me.

Manager and staff absolutely great amazing customer service the furniture I bought extremely amazing. In Ashley furniture

The saleperson know alot about things in the store and was very friendly

Sunny was a great help finding the perfect couch for all of my needs

Knowledgeable, not pushy, accommodating and worked to give us good pricing and service.

Absolutely enjoyed this store, amazing customer service, will definitely be coming back.

Don't pay extra for the insurance from, My Protect All they won't or try not to cover it.They rejected my claim for a completely different reason from what I originally submitted. I hate to bash Ashley furniture for this but they recommended it.

We will update this review when we get our sectional. But our experience in the store was great. Update: horrible installation. I come home, and my wife tells me they didn't hook it up. We paid, so we wouldn't need to lift the sectionals. But they did not install it all. Would not pay a cent for their service. Update: They fixed the problem in short amount of time. Quick fix. I would say, make sure the picky person stays for the installation.

Salespersons are like zombies as soon as you come through the front door. Nice furniture selection.

Absolute horrid experience. Ordered a couch, ended up being over 2 months delayed of when they had told me, and the representative Ali I worked with completely ghosted me after I paid. They promised me a cash back discount only to retract that offer by offering an measly in-store credit. The costumer service over the phone was no help at all. I cannot believe the absolute unprofessionalism of this place. Super unhappy and disappointed.

Mike did a great job, super professional and helped me find everything I needed!

Giving one star because I don’t have the option to give 0. I purchased a sofa bed at Ashley Store several months ago. The couch came damaged, I took pictures, I have emailed and called million of times and no one is interested in fixing the issue. I want to return - it’s not possible, I want my money back - it’s also not possible. What should I do? Customer service, you all should do a way better job! This is insane.

Great and informative salesmen. Good durable furniture.

I have loved shopping at Ashley for years now, but 0/10 for their customer service! One of my reclining sectionals broke (less than a year old) and I have been trying to get a replacement part or someone to fix it for over 2 months! I had an appointment two months ago and the tech didn't show up, I called and they were able to get me a second appointment three weeks later. I waited and still NO SHOW. I called support AGAIN and they said "we need to order the part first, send the serial number and we'll reach back out." I sent them the number and again, no reply. I reached out to support and they said they need to send a tech out to inspect before they order the part. And the next available time is in 3 more weeks! AND THEN... I'll probably have to wait another 3 weeks to get the part and have someone come fix it. This is ridiculous! My recliner has now been broken for over 2 months now and we bought it in June. Not to mention I've had to take work off twice to stay home and wait for a technician that never came.

Excellent experience at this Ashley store. We worked with Nancy to purchase a new couch and Nancy was knowledgable, friendly and patient. She took the time to explain our options and changed our order after we changed our minds. She even looked up past orders to see if there were any protection plan credits that might carry over. Buying a new sectional can be a little intimidating due to he cost and time commitment you are making to a new piece of furniture, but Nancy made the experience painless and fun.

We went to Ashley today and loved the store we worked with a man named Dwight. He was amazing. We Bought two couches and love them. Very Happy.

DO NOT BUY FROM THEM! The worst experience and costumer service. We bought a couch back in August and one of the couch cushions zippers popped open. I called immediately as the couch is under manufacture warranty. For 3 months the manager and support kept telling me that a technician would come out to repair or replace the cushion. I called 4-5 to keep finding out when they we're going to send someone. It wasn't until this last phone call that they told me not only would it actually cost $250 for someone to come out but if I didn't want to do that I would have to take it myself. It took 4-5 phone calls for them to finally tell me that. They didn't offer any credits off my payments or anything for the inconvenience. DO NOT BUY FROM THEM!

We bought a sofa and loveseat from this location in Fall 2021. We ended up having some problems with it starting last summer 2022.. and really needed some repairs. I was back and forth for a couple months between Ashley and GBS over who would be able to fix it. One day, I was lucky enough to get Mitch on the phone! He really went above and beyond. He cared about our problem and wanted to help us get it fixed. He contacted everyone he could while also calling me to give me updates over the course of a couple months. Our sofa got fixed and we are so grateful! Really superb customer service. Thanks again, Mitch!

We bought a nice lumbar recliner. It was delivered to our house, and it was a easy process. We went back and bought another chair to match and it was a mess. First they said I had to wait a month and a half then called me back and said I had to wait almost a year I asked to buy the floor model finally they said yes but the salesman was not careful getting it out they said no refunds as-is would never shop there again

Nancy was incredibly helpful.

Delivery was pushed out a week past the original date. We paid $70 for them to assemble the bed. However, when they delivered it they had mistakenly put stickers on the boxes that said “customer assembly” so the delivery drivers refused to assemble it, explaining how much much trouble they will get in if they’re late for the next delivery. Only four of the boards were labeled properly, causing hours of frustration. I called the store to get a refund on the assembly fee and was on hold for half an hour before giving up. I’ll have to take time off work to go in person.

Sales person was very patient and helpful, got everything I needed for what I feel is a reasonable price.

Clean store, lots of one on one help. Excellent pricing on the furniture and beds. Over all a great experience.

Good customer service, timely response to questions

So a few years back my husband and I spent a good amount on two brand new night stands from Ashley and they never came, I called multiple times but apparently they "lost" the order and wouldn't give me a refund, and kept telling me over and over that "it was probably about to be sent out. This was two years ago, and I still don't have new night stands. Finally decided to give up on calling so they got to keep my money and night stands. Ashley furniture is a scam! If I could give zero stars I would!

April hill is absolutely amazing! She went above and beyond our expectations helping us. She did everything she could to help us when most companies would just give up and say sorry I can’t help. She went the distance to solve our problem. That was the best customer service I’ve had in a long time from many different companies Thank you so much April Hill.😃

Sales dude was cool, what wasn't really cool was that I spent 4,500 on a mattress and a couch. They promised they both would be delivered on the same day but I guess there was a delay on the couch due to a mistake they made on their end. But they didn't communicate that what so ever with me at all. I'm going to leave this review until someone at Ashley contacts me and makes this right. It would be a different story if they contacted me and let me know what's going on. But instead I had to play investigator. For now I will not be buying anything else from Ashley. Need a company I can depend on and have a solid line of communication and right now it's not Ashley.

Salesman very attentive. But weird part is, you cannot pick up from store. You will have to go to warehouse (slc) or pay a delivery fee.

Nanci in orem was very knowledgeable about the adjustable bed frames and mattresses. She was also patient with us and let us sit and talk about the purchase. This was the most less stressful furniture purchase I have made.

Honestly shocked that 1 out of 4 staff members went out of their way to see if we needed help. One person tried to charge a delivery fee for a blanket that said no delivery fee required on the tag. She wanted to charge us a delivery fee for a rug we were carrying out. She was shocked that my mother's income was what it is, while applying for credit. Talk about judgment! Perhaps that explains why no one wanted to help us find what we were asking for when we walked in. One person was putting together a Lego set the other day at a computer. It was not busy. I was sick and couldn't wait to go home, it was disheartening.

Ali was extremely helpful and made our experience really positive! Our initial couch didn’t fit in our basement and he made the return/exchange process SO easy and helped us get exactly what we needed.

They are great at selling but terrible customer service after the sale. Cannot talk on phone to a human. 2 months to get service tech out to fix chair. THEY ONLY HAVE 2 TECHS TO SERVICE UTAH AREA!

Mike was excellent, so helpful and just let us look around and test all the couches. He didn’t hover, just let us do our thing but was there when we needed him to be. Thank you Mike!! After we left the store we checked online for some dimensions and found that the online price was much cheaper than what we’d just paid. Mitch and Herbert in the service department were so helpful and nice! And Mitch was able to secure the lower price for us. We will be back for sure

I did not feel pushed, or pressured, to purchase anything. Ali, our salesperson, was fantastic about letting us know the benefits of each of the products we were looking at, and allowing us the time to make our own decision. It was, overall, a very good experience.

Good

Sunny was amazing to answer questions and work with!

Mitch was very helpful and patient with us. We always like Ashley furniture. Thank you!

Dwight is the rudest salesman. Dont work with him. I was trying to buy another nightstand for one of rooms and he was very disrespectful during the whole encounter I ended up walking out without buying it. TRAIN YOUR SALESMAN BETTER

Both Mike's were amazing and helped us so much with our purchase!!! Thank you so much

Mitch is the best salesman in the store !!!! Highly recommend!!!!!!

Furniture shopping can be so daunting and overwhelming. Mitch helped listen to our needs and what was important to us in selecting furniture and made the process so much more Simple. Thanks Mitch!

Don’t buy anything from them. They will talk you into a warranty and then not honor it. They also have horrible customer service.

If you’re looking for a life changing experience, this is the place. The young man named Mitchell made me feel young again… his rippling muscles and dreamy personality brought joy to my heart. As I scanned for the perfect love seat, he made sure I found a perfectly firm place to sit while I sip lemonade and dream of his cappuccino colored skin. Mitch is what dreams are made of and Ashley will provide the perfect place to get you to dreamland (Mitch’s embrace).

I had an amazing experience, ask for Mitch!

Soooo helpful here and the hottest short guy working there bless. Ask for Mitch!!!

I love the furniture!! It reminds me of my friend Ashley’s house. I love her house so much. It’s my dream house. This store has everything I’ve needed and more. Their staff is extraordinary. This one guy mitch was making me crack up for over an hour! I couldn’t ask for a better store. If I could give it 10 stars I would!!

Recently got of out a long term relationship so starting completely fresh. Came in a couple days ago and luckily ran into Mitch! He’s extremely helpful, knowledgeable and kind! Plus he’s a looker sooo David who?? (Davids my ex lol) definitely will be returning for more furniture and eye candy

Mitch was so helpful! He answered any questions I had and helped me find everything I needed the way I wanted it. I would highly recommend him to anyone who comes here.

Ngl being a dude and everything buying furniture is always difficult. Making sure I make the right decision before getting something for my wife. Or getting yelled at. I walk in and the sales man name was mitch (looked like a jacked Mario if I'm being honest) super helpful, kind and was very helpful got exactly what my wife was looking for. If you need help find Mario. I mean mitch

When you go to this store, you should ask for Mitch. Mitch is the best. He's the short, handsome half-Brazillian/half-Filipino fella. He'll help you find exactly what you're looking for. Happy shopping!

Mitch was definitely one of the nicest, funny, and outgoing people I’ve ever met!! Extremely helpful too!! Make sure you ask for him when you go!!

Mitch was great! Definitely helped me get everything I needed. I feel like winning is gonna be much more possible with his help.

Mitch is awesome! Super personable and makes you feel welcome.

Do yourself a favor and ask for Mitch if you want a stress free experience while purchasing your furniture. I experienced no unnecessary upsells or lies to get me to buy stuff. A very genuine guy who falls short of being a pushy, unsensitive sales guy.

A+ Service from Mitch

I’m pleasantly surprised with receiving my accent chairs earlier than anticipated with logistics issues these days. Mitch, the associate at the Orem location helped me pick two accent chairs for my personal space and I’m so happy with the choice. He was patient and underpromised on the time for delivering. Thank you Mitch!

They have a good selection. I will say, the staff seemed really helpful - like they wanted to help, not just sell me something. Mitch helped me out a ton, so you’d be in good hands if you find him when you go in!

Mitch is pretty cool and very knowledgeable. And he’s pretty cute too :) haha

Mitch welcomed me in and was so entertaining while he helped me find just what I needed. Great experience!

One thing I hate about furniture stores are the pushy salesman and the lack of knowledge many have. However, this wasn't the case with Mitch L. I went in looking for a new bed and was afraid of getting pushed into something I didn't want. Mitch was on standby for any questions I had and wasn't pushy about anything. He was very knowledgeable. Definitely will be back to purchase more items.

I walked into Ashley Furniture on a lunch break to get interior design ideas for my house. I didn't need new furniture- so I thought. An employee asked if I needed help and I said I was just looking for ideas, but thank you. That didn't stop Mitch. He took me around the store and showed me what I never knew I needed. Mitch showed me furniture arrangements, color schemes, and lighting that I never would have thought of. I walked in wanting some perspective and walked out with my new favorite couch and a new definition of superior customer service. Thanks Mitch!

Mitch Llarenas was 10/10 my favorite. Very good looking and hard working. Reminded me of Mario. Super helpful. would recommend and ask for Mitch!

I’ve needed a new sofa for months now. I finally decided to head to Ashley’s to see if I could find anything that fit my style. I had my mind set on the Darcy Sofa and went to find an employee to help me get it. I found an employee named Mitch Llarenas. He took one look at me and said I didn’t want that sofa and that it didn’t fit my personality. Now Mitch being a handsome chiseled God, I knew I had no choice but to listen to him. We took a walk around the store and he brought me to the Bladen Sofa. A beautiful brown leather sofa that was only fitting of a God (such as Mitch) mitch told me I wanted that sofa and I listened. I paid for it right then and there and Mitch basically carried it to the truck for me himself. A+ Customer service from this man and a sight for sore eyes. If you’re looking to buy furniture from a Greek God.. ask for Mitch Llarenas.

Great selection to pick from

Mitch Ilneras. Sorry if I butchered your name. He was so positive and welcoming. Super friendly make the uncomfortable trip much easier to bear. I’m looking for a bed and gave me some great info and showed some great things. Talked about financing and how to start. I’ll def be back becuase of him!

Mitch was the absolute best help I’ve ever had I went from being dragged to the store by my wife to buying the nicest couch I’ve ever had

Mitch helped me out when I came in and was so helpful! Super friendly to work with and helped me with what I needed!!

When I die I want to be buried in the living room set mitch llarenas showed me, that way I can truly rest in peace eternally

I was helped by Mitch. He helped me design and pick out my new furniture for my new home! Very helpful and quick.even helped with measurements and designs.

Mitch helped us out and he was probably one of the best I've had recently. I felt very respected by him and he was very knowledgeable about the store. I felt like he really listened and understood what I needed.

I really hate shopping especially for furniture. There’s always a lot of pushy sales people wanting you to buy the most expensive thing. Mitch greeted me at the door and was super helpful. He was shorter but could relate to me because his wife is my height. Not hard to see how he bagged that. Even I was jealous of her. Great experience. Glad there’s still good sales people out there.

Mitch was a great help! Definitely made the shopping process easier and better.

Mitch did an amazing job at answering all my questions today and making sure I was taken care of. Solid customer service here at this establishment.

There was a guy named Mitch I think that was so helpful and kind when we came in today.

Blake was exceptionally helpful. He went above and beyond to help us out. Thank you.

Mitch is to dang hot that it's so offensive 😍

I came in the other day wanting to try out some mattresses. Mitch showed us around and gave us some great info on their beds. He was a pleasure to talk to and not bad to look at either ;) I don't quite need a new mattress yet but I definitely know where I'll go to get my next one! Thanks Mitch for being so awesome!

Our salesman Mitch was awesome. Friendly, informative, and not pushy. I wouldn't hesitate to buy from him again.

We really appreciated the sales man who worked for us. Thank you, Blake and Ashley Furniture, Orem

Thanks to Ali and Dwight for helping us finding the perfect sleep system, getting us the best deal possible on their tempur-pedic and answering our needs as needed. Also want to appreciate the help of the management and customer service lead for taking care of our orders in place. Highly recommended.

Ali and other staff members at the orem store were fun, helpful and ready to make a deal!

I went into Ashley’s recently and they seemed to have some struggling systems. Mitch was so patient with me and tried to be as accommodating as possible through all the technical malfunctions. And thanks to Mitch getting things worked out for me, I ended up buying an awesome couch some other customer was raving about 🥰

Dakota is an amazing sales representative! He was so patient, helpful, and real. We appreciated that he let us go home and measure our space and then when we came back the next day, he had the same great deal available. No pressure sales guy- that's what we loved!! Great furniture and we're so happy with the pieces we bought!

I went in and found the couch I loved, after getting approved for it the stores internet went down. I went in the next day and they were still down and said they’d call me when they are up and running. They never called me the next day so I went in 2 days later and they were up and running and had sold my couch out from under me. So we had to order my couch and now I won’t get it for a couple months! Absolutely ridiculous.

I went to the Orem location and honestly I was scared to go in and look at the furniture because it can be pretty overwhelming. Luckily I met Mitch. Salesmen tend to make the experience worse but he really was so nice and seemed to have my best interest. He answered all of my questions and showed me around. He was also really easy to talk to and didn’t make me feel uncomfortable. If you go to this location definitely ask for Mitch!

Went in for a lamp and a side table and left with a sectional to complete the room! Most comfortable seat in the house! The dispersion deck makes a huge difference! Appreciate the salesman ship and info from Mitch L! (Don’t want to butcher the last name so I’ll leave it as an initial)

Ashlee Eames was absolutely amazing! She got my father in law set up with his dream bed! Everyone at the store was great

Can’t thank Mitch enough for helping me out in picking out my new couch. Definitely gained a lifelong customer.

Mitch is a great guy to work with!

Mitch made our interaction personal like we have been life long friends. Love this dude

Mitch was excepcional! Great service and very cute.

Ashlee was so personal the minute I walked in the door she was so helpful to me!! Such awesome customer service!!!!

I’m not gonna lie, I hate salesman, but damn do I love getting sold! Not only was Mitch easy on the eyes, but very knowledgeable and attentive to all my needs. The furniture is high quality and the service/care even better. 10/10 would recommend you ask for Mitch and work with him to find what you’re looking for.

It's the dispersion deck for me... No springs!!!!

Mitch was very helpful. He found the item I wanted and was able to get it delivered when I wanted it to be. Great stress free shopping experience.

Had a great experience with my sales rep Mike K. When I walked in the door, he was the first one to jump right up, greet me and ask if there was anything I needed assistance with. He answered all my questions, and made the process seamless. He also helped me find and use some great promotions and went above and beyond. Thank you so much, Mike K!

Thank you Dakota for giving my family and I such a wonderful and stress free experience. Dakota was able to help us find the perfect bed for my son and sectional for our family room. He took the time show us how it all worked and made sure everything was in good shape. Thank you for giving us such a wonderful and caring experience. We will definitely be coming back because of you!

Dwight Allen was a delight to work with. Helped us with the whole process and even tripled checked with us that we have what got all we wanted. Thank Dwight!

Sunny was so helpful and fast!

All the staff was super helpful. Great service, great selection

We just received our sectional, which we appreciate, but would not recommend purchasing online as the experience was not great. When trying to place our order, their online system kept on rejecting our order. We had to try multiple times a day for 3 days straight, after talking to two representatives, using multiple credit cards, and going back and forth between our banks and Ashley before we were able to complete an order. We thought that would be the end of it, boy were we wrong! A month after placing the order and setting a delivery date, we get a notification that our order was put on hold due to issues with guess what? Them charging our credit card. After talking to 3 representatives, trying 3 different credit cards, talking to our banks and confirming Ashely was the one having issues, and having our order put on hold 3 different times (each one pushing back our delivery date), we finally were able to get our furniture paid for and delivered. Luckily we were able to find a last minute delivery date to deliver similar to our original (pure luck!) because otherwise due to all the system issues it would have been pushed back another 3 weeks. Everyone we talked to on the phone was wonderful, but I'm pretty upset I spent a total of 6-7 hours getting this issue figured out, which is a lot of time away where I could be making money or doing something more productive. I am also still waiting for a call from their escalations department (its almost been a week) so I can provide feedback (which is why I am leaving it here). I'd love to have an opportunity to try Ashley again and give them another chance, I'm still just frustrated at this experience so far

Ale is amazing as he waited till it was a great time for us to come in and shop and the went to buying as of today. He has been the best person that I have ever dealt with anywhere. He knows his stuff and he know what your likes are once you tell him just a few things about what you're looking for and he will make sure that you get it and if they don't have it, he will make sure he can find something close to it. Again, he is amazing. Thank you to his bosses as well. I spent A big number of things in their store, and they were bomb as well to make me happy and walk away being happy.

We were told two different prices at the same store for the same couch on the same day. At one point, the sales associate gave us a $7 discount off the current price of over $559. We had to fight for the lower price...which we found wasn't even as low as what was posted on their website. They only offered a $100 delivery fee or said we could pick it up ourselves from their warehouse in SLC. Later we found that online offers a doorstep delivery for free (as opposed to the $100 premium delivery where they set it up and put it where you want in your home). I was ticked! After spending a long time on the phone several times and threatening to refuse delivery at the door, I finally had to go into the store so they could reimburse the $100. While there the same sales associate told us their manager told them to not offer doorstep delivery. Thanks for being dishonest with your clients! If you go into the store in Orem, only look, but don't buy. Their website will give you all the discounts and all the delivery options upfront instead of shafting you by hiding details or selling things for a higher price just because you don't know. On top of all that, the sales associate had a fidget toy and played with it the whole time we were trying to talk with them. Sooooo unprofessional. It was on obnoxious to feel like we were competing against a toy for their attention.

Wife and I wanted to look and discuss furniture. Salesperson at the front door persisted in following and interrupting our discussion. We asked to look and assured we'd ask if we had any questions but the Salesperson followed everywhere we went. Eventually we just left.

We shopped Orem location on a Sunday. It wasn't busy and the sales associate, Dwight, was wonderful to work with. Not pushy, researched inventory, and was more than understanding that we wanted to leave the facility to discuss our purchase. When we returned (same day), he was ready to help us complete our purchase. Get prices and great staff!

We are now on the delivery team having to come to our house THREE times in order to put together one bed. We waited 3 months for the bed to be delivered, now they keep sending the delivery team with the wrong parts, so the bed still isn’t put together and all the pieces are stacked in the room and we’re sleeping on the floor. I will never buy furniture from this store again. Most unprofessional company I’ve ever done business with.

Great customer service

We have a very helpful salesman. At the end, he had another customer that he was going back and forth. We felt a little shorted when that began. We had a big purchase too. Experience was good for the most part.

Nice store

Mike was soo helpful and kind! He was very transparent and clear with all the pricing, and insurance! I appreciated his help today (:

Ali was very pleasant and helpful, yet didn't "hover" over us as many salespeople do. He neglected to mention an extended warranty (which would have been helpful), but was great overall. The store is very clean, open and airy and furnishings are well presented. Open on Sundays too, which is a plus for many busy people.

Rude employees. Heard good things about Ashley but my visit experience gave me no reason to return. Floor people would offer help only to walk away when what you asked about was not a big ticket item but rather something affordable. Was left to try and figure out what they had and ended up walking out and was actually glad since I was not important enough for the place. To bad because on this visit I was not looking for that big ticket item. But in a few months when my remodel is finished I will be shopping for some big ticket items. But Ashley will get zero shot at that money.

We purchased a sectional in September from this store with plans to put it in our Airbnb opening in January. It was supposed to arrive in November. In Nov, they sent an email simply stating that it was delayed and they had no more information. By FEBRUARY, after multiple emails stating the same thing, I instituted a return via their text message service with customer service reps in India. The reps were friendly but kept saying the same thing: Your refund is on its way. By MARCH, with no refund, I contacted my Visa card to start the fraud protection process. VISA gave me my refund, NOT Ashley. This store is a JOKE!!! Until they get themselves together, they should just close up shop.

I came here when I was looking for a mattress and bed frame. I found one I liked on the floor that had a bed frame in it so I wouldn’t have to buy a box spring with my mattress. However, I talked to two different sales people who said I would still have to buy a box spring or it would “void the mattress warranty.” I ended up taking a picture of the frame (which is literally called a “better-than-a-box-spring frame”) and took it to a different mattress store (2 Brothers Mattress) who assured me that that particular frame was sufficient and actually even BETTER than a box spring because the slats were closer than they are in a regular box spring. So Ashley Furniture was trying to sell me something I literally didn’t need. Also, it turns out it wasn’t even included with that bed frame (which multiple sales people failed to mention when I asked them specifically about the frame), it was an extra $400 on top of the $1600 bed frame. Also, when I was looking at mattresses, I specifically told the sales guy I didn’t want a Tempurpedic mattress because the Sertas were more in my price range but he kept going on and on about how much better the Tempurpedic ones were. The last straw is when we tried to just order the bed frame, it wasn’t in stock and wouldn’t be for at least a month or more. I wish they would have been upfront with me from the beginning, it would have saved me a lot of time and I would have looked for one that was in stock. Overall, I got the sense that this store is out for your money. If you shop here, keep that in mind and take their advice with a grain of salt.

We got some cool furniture. Our salesperson was pretty okay!

Purchased a sofa. The salesman let us walk around and look on our own without breathing down our necks the whole time. Our couch was delivered within a week as well. Highly recommended!

Good experience

We walked in and the sales person was right there to answer all our questions. With in an hour we were able to find what would serve our needs. Thank you for the professional and personal service 🤗

I will give a 5 star. After a rough start everything went well. Dakota and the girl in the front desk were awesome. The manager though could give a little.

Would not recommend purchasing furniture that is not in stock. I purchased a whole bedroom and dining set in Nov 2021, over $4000, and paid in full upfront. I was first told that it would be available in Jan 2022, then it was February, then April, then May, and finally July. I ended up canceling the whole order because I don't actually believe they would ever deliver the product. I understand that there are delays, but they should give a realistic timeline, rather than having us waiting on a product that we could have purchased elsewhere especially when the product has been paid in full. I could have a baby faster than they could deliver a bed.

We purchased a table in January 2nd, and we have to wait for the delivery until middle of April, when they originally said that it going to take maximum 3 months. And the table arrived!!! But it’s a really bad quality, it came with scratches , all the screws are lose and came out, And now we have to wait one month for someone who can come and see it …that’s super annoying having to wait almost half year to enjoy the stuff we pay for.

My husband and I purchased couches and decided to cancel the order the next day because decided we didn’t want them. I was told we would receive an email confirming our cancellation in a day or two and that we would have a refund in 7-10 business days. That was ten business days ago and we STILL have not received our money back (and no email either). It’s hilarious to me that they can take my money in mere seconds but take over two weeks to give it back?!? Not to mention the way they price their furniture is a joke. Mark it up triple what it’s worth just to always say it’s 50-60% off? Ridiculous. This was my first time purchasing from Ashley and I will NEVER purchase from them again.

I’m not sure why Travis felt the need follow us around the store the whole time when we said we were just browsing but it was weird. And why he felt the need to follow us out the door when we left was even weirder. Maybe it’s his only excitement working during the day but trust me I won’t be back so he can follow me around.

Have been waiting 6 months and still don't have a date to when our furniture will be deliver. It's a complete joke coming to talk to anyone at the store because no one knows anything and they don't care at all. Waste of time! Avoid this store at all cost!!!

If you want your items within a timely manner do not go here and when they give you a time frame expect it to be much longer than that. We liked much of their furniture and placed a $14,000 order for a lot of furniture throughout our house. We ordered back in November of 2021 and we’re told that after being pushed back once we would get it feb 28th 2022. That day came and I was ready for our delivery but at 4:00 I called them to see when they were coming and they said that the items wouldn’t be delivered because they had been pushed back again but on mar 16th they would call and we could schedule to have some items delivered. Now mar 25th I called to see about a delivery and we were told that we can’t get any of our items until the last one is in the warehouse unless we want to be back at the bottom of the list for the remaining items meaning waiting even longer (now saying may for about half of what we should have gotten in February. May is if we don’t get half now and push the other out further). Since we already got a good Black Friday deal they said the best they could do was discount it $50 which doesn’t even cover close to the delivery fee. This whole process has been extremely frustrating and again if you plan to get your furniture in a good amount of time do not go here. Furniture is fine and decently priced but customer service and care is non existent.

Terrible service! Never answers our questions, told us we could get our table in November and is now telling us we can’t get it till April! We will never purchase from Ashley again. Been a complete mess.

Bad experiences about my coverage plan and my dinning table. Do not recommend for my Latin community. They stole my money for 1 year. And my coverage plan for 5 years.

The sales lady was very knowledgeable pertaining the mattresses and adjustable bases as well was very pleasant. Would recommend Ashley for these products.

Don't buy anything that's not currently in stock. I was told when I purchased two couches they would arrive in 8-12 weeks, after 12 weeks I checked in and they told me it would be 16 weeks, then 18 weeks, now 21 weeks. If you actually want to have furniture shop elsewhere.

I am really pleased with the service and my purchase! They price matched the item I was interested in with the listing online. Dwight was the salesperson who helped me and he was kind and professional!

Furniture modern wanted a book case. Not some metal and wood. Expensive

Lots of furniture to choose from. There seemed to be a lot of that prefabricated screw it together type furniture. It makes me curious as to the quality of other furniture. But it is cheaper than some other furniture stores. If you can't afford that high end furniture from those high end stores than Ashley Furniture is a great option for you.

I love the Orem Home Store!!! Sunny is awesome!

DO NOT BUY THE WARRENTY, ITS A SCAM. "Relax... it's covered" is what it says. We purchased a sectional in March 2020 and paid $319.99 for the 5 year "ProtectAll" premium plan because we we told BY THE ASHLEY SALES REP that it COVERED EVERYTHING. Over the last month we've noticed that the cushions were sagging and that there was a tear in the fabric connecting the decking to the frame. We sent in a claim for a repair and you wouldn't believe how quick they responded - 18 minutes - to let us know that it was denied. Almost like they already knew that basically NOTHING is actually covered in the protection plan. The definition of a Scam is: a deceptive scheme or trick used to cheat someone out of something, especially money. So yeah selling someone a PREMIUM protection plan called ProtectALL that won't actually do anything is legitimately a scam. We will never buy from Ashley again and suggest that nobody else does either if this is their business practice. And now we have a broken sectional to deal with after purchasing a plan that was supposed to do that for us.

Our salesman was very attentive. We shopped through the store and found a power reclining sectional and a power recliner chair that we liked. He had to enter each piece individually which caused the total to increase by a couple of hundred dollars. "It's the system. There's nothing I can do." Looked online after picking up the sectional, and the store overcharges over $1000.00 versus buying online from their site. Looks like the chair was overpriced by $800.00 as well. I'd suggest looking in the store and then ordering online.

Strong furniture, but it takes months before you can get your orders. I'm still waiting for furniture that I ordered in Nov. It could come as late as March or April due to Covid.

Spent over $3000 here on dining room furniture and a living room set. Bought the items in Nov. 2021 and was told they were on backorder and I would get them 4-6 weeks. A few items came early, and I was happy about that. However the installers were lazy and put everything together sloppily, screws are lose, the chairs are not level at all. One chair is completely missing a screw and is the most un-level chair I have ever used. The dining room bench came with a giant chuck of wood missing from it - it came damaged! I called to get a replacement sent out. 2 months later I have called countless times, sent pictures, and I still haven't gotten the rest of my order and the replacement chair and bench. Everytime I call the number it's impossible to talk to a human. They always have a 200+ wait on the phone. I have already written off RC Willey, I guess I can add Ashley Furniture to the list as well. I wouldn't recommend Ashley Furniture to anyone, they are complete trash. Don't waste your time or money!

Great customer service from the moment I walked in.

Annie in customer service was awesome! I arrived only a few minutes before closing to make changes to my order. It wasn't a simple task and she stayed well beyond closing time to take care of my request. She was friendly, patient, and took the time to explain how the changes affected my final cost. I really appreciate this kind of customer service.

I made an order over the phone after having picked out what I wanted in store, and it was a great experience. Got a great deal on each item and in a better timeline than I hoped.

We were there for nearly two hours and had to ask for someone to come help us, while we watched two employees sitting "working" at a desk. Knowing the price of the item online, I asked what the price was... it was $300 MORE than online, and online had free shipping. What a rip off.

We went into the Orem store Tuesday night, we were browsing around looking at the furniture, one of the sales representatives came up to my wife and I and polity asked us if he could help us with anything, we told him we were just browsing, he said, "well in that case we are closing and you need to leave the store" I was completely taken back by his comment, I thought it was very rude and disrespectful to say to a customer, we are looking to spend a good amount of $ on new furniture for our home, we went into Ashley's to hopefully find what we were looking for, we had a few items picked out but hadn't made our final decision, its sad that the sales rep made the decision for us, I will take my business elsewhere and never step in any of their stores again.

Can ingive ZERO stars? It's a good thing we weren't furnishing a new home! We ordered living room and bedroom furniture in July and we're told we would get a phone call with a delivery date in a couple of weeks. The first date we were told was in September, which seemed like quite a while tonwait, but this was when cargonships were stranded out to sea, so we let it go. The date was then pushed back to October, and then again to November. When we finally got half of our order. The other half was supposed to be delivered in December, and then pushed back again until February. We just received word that it we won't be getting it now until APRIL! We are talking NINE months for furniture that has been paid for non FULL, and who knows if we will even get it then? It seems we have no recourse, and are at the whim of the company.

When we walked in we were greeted by Rylie Krout who immediately seemed to know exactly what we were trying to accomplish. She never pushed us in any way but gave us honest and sincere answers to our questions and needs. The experience was so pleasant and we were thrilled with our purchase in the end.

Just bought a desk yesterday and am currently putting it together. I first counted all the parts out and it didn't come with enough washers. Furthermore, the holes are not drilled properly and nothing fits together. The thing is just an absolute piece of trash. Can you guys give me a refund so I can go buy something quality at Wal-Mart?

Ashley HomeStore is a national chain of furniture stores known for their package deals, where you can add some things at a low cost to a table or bedroom set. They have huge stores with tons of inventory, however most is order in store to be delivered a few weeks later depending on their warehouse inventory. This location is clean, has lots of parking, isn't super packed most of the time, but the staff tends to only help when you approach them. They are a bit pricey for what you get, and if you apply for their card you get special financing deals that might work for your needs around payment plans.

Liz in customer service was hilarious and super helpful!

Terrible experience. Placed an order with them for a new couch and was told it was in stock. Then when I went to buy it, was told the last one was just sold so it’s now out of stock, but that it would for sure be here before or in 6 weeks. Now it’s been 7 weeks and I’m getting told the delivery date is pushed back to end of FEBRUARY. 4 months late! Online I was given no help at all. I’m extremely frustrated because the only reason I purchased from them was because it was guaranteed to be here within 6 weeks!!! DO NOT TRUST WHAT THEY TELL YOU.

Staff was literally sitting on their phones while we packaged our purchases. The guy helping us was sooooo slow, and would just walk around or daze off - not helpful AT ALL. They have nice things but the worst customer service. Would not reccomend.

(Translated by Google) The prices are good and the service in the store is good they speak Spanish and they explain everything very well they are friendly (Original) Los precios son buenos y el servicio en la tienda es bueno hablan español y te explicando todo muy bien son amables

I’ve bought things here on multiple occasions. It’s always been alright. I had to cancel a recent order, which can only be done in store. The customer service agent told me I had the wrong card and to come back. I left and realized shortly afterward that I had the correct card all along. The customer service was pretty bad after that.

Not a very good selection

I love their home decor! They have such high quality furniture. The couches I have held up very nicely!

Love my sofas!

Amazing store and very friendly staff!

Long delays, frustrating policies. Save yourself money, time and frustration. I wish I had just ordered on Amazon.

Super helpful. They got me the best deal on a couch that we wanted.

Really nice customer service.

No "shopper stalkers" when I was there which is always a huge plus! We were able to take our time and try out different Couches and talk about them without having a salesman hover over us or trying to pressure us into anything

When I went in a few days ago I was greeted by a very nice gentleman he had a big smile and said welcome to Ashley how is your day. Almost melted my heart when he said that. Also when I asked him to help me find a sofa he said of course ma’am and was vary kind. I will say if your looking for someone nice to help you out ask for kayde he knows his stuff and is not pushy to make a sale. Thanks again kayde for helping us find the furniture we needed.

Broken, loose and missing parts. The seller added Installation and delivery fees, that suppose to be free (limited time offer they did not fulfill, even after I asked for it multiple times). After 8 months and multiple deliveries, I got my bedroom set and the installation crew. They broke the bed, did not inform me about it, or the missing parts, or the missing screw holes on the bed that made the bed unstable. After I noticed it, called Ashley customer support, they requested for pictures and after a few days the second crew wave arrived with terrible terrible attitude. Used to buy everything in here, now I need to reconsider another store.

There was a mix up with my furniture order but Liz and Dallin in Customer Service got the issue fixed right away. They were very understanding and great to work with. I would highly recommend Ashley Home Furniture in Orem.

These people don’t even deserve a star. Worst service for delivery ever!!! They don’t schedule a time with you depending upon where you live. And if your not home they won’t set it up for you either. If you can’t be home for the delivery they charge you again for the next time!! So not only we’re we lied by the salesman. But he was also trying to upsale us from when we talked on the phone!! Never buying furniture from here again. Your service is terrible!!!!! Oh yeah my wife is pregnant too so thanks for adding on the stress!! Ridiculously unprofessional in every way possible.

Went in looking for a new recliner for my mom. There were more staff people than customers and as soon as I made eye contact with one they would abruptly turn away (three different sales people). When my mom tried one of the power recliners and the remote did nothing another sales person heard me, made eye contact and left. We went to another furniture store close by and got what we wanted. Will not go back to Ashley's and will not recommend them to anyone.

The product I got was luckily in stock…but little did we know we were continuously lied to about prices, delivery and assembly fees, and refusal/refund policies. After my husband said over and over he would assemble and just wanted it delivered. Long story short we found out from the delivery guy that everything the employee told us was not true. I would NEVER buy from them again. Called the company and they were not cooperative in any way until finally my husband got very stern and they made minor changes. So disappointed.

Great service combined with the variety they have in the Orem store! I felt heard with what I was wanting and the team worked very well to fit me with what they had in stock. And they did their best to give me their best offer. The pricing was very transparent.

DO NOT BUY FROM HERE. Absolutely terrible service. Original purchase in June has consistently been pushed back since original “8 week” timeline. Dates of delivery change monthly and they haven’t at all been honest when it’ll be. Every worker I’ve talked with could care less if you keep your purchase through them. Again, please do not give your attention at all to this company. They don’t care about delivery or care, just your money and won’t fulfill your order.

They have some very pretty furniture, their decor has a strange vibe. Their customers service was way lack luster. Maybe we needed to book an appointment, but they had lots of sales personel standing around talking to each other, not busy, they never approched us. The interactions I did have with their staff were not good interactions. We came in for a promotion and they seemed annoyed with us. I would probably leave a lower review but a gift card was on the line.

Can I give it 0 stars? Aboustely worsttt store & service I have EVER been too. I ordered a bed set in June STILL HAVEN'T ARRIVED then get a call it's delayed & won't be delivered to Dec. 2022!! Are you kidding me?! So go into the store to look at options, standing at the front waiting for someone to help, the girl is just sitting on her phone in a chair. Nobody greeted us, had to ask for help & the girl rolled her eyes at me. I had some gift cards so I go pick out some items then then they tell me that out of the 50 blankets they have in store, I'll have to wait till the end of October to get them. Then the manager finally comes out & doesn't even help the situation. I told her we just went to RC Willey & got a set coming next week, she says, "Good for you" with a smirk on her face. They have lost my business & my family & friends. Not even one apology from the situation & inconvenience.

DO NOT BUY ANYTHING FROM THIS STORE! I ordered a couch in MAY and it took 4 months for it to be ready to “schedule a delivery”. 3 days before the delivery they called and said my couch was out of stock… what happened to my couch that was JUST IN STOCK? They HAD to have given it to someone else… Horrible customer service and it is not worth the money or hassle.

Great assortment of furniture. Sales person. Older guy. I don't want to publicly announce his name but his first 2 letters of his name were Dw. Nice guy but really didn't have a sense of humor and was EXTREMELY slow at his job. It does not take 2 and a half hours to buy a kitchen set. However, with Dw it obviously does ! (Sigh).

I purchased a large sectional leather couch from Ashley Furniture. When we got it one of the recliners was hooking when laid back. We called numerous times to have it fixed and no one ever called us to fix it. After a couple years we finally got someone out here to fix it. We also purchased one of their warranties. I asked about the damage it would cover to the sales Rep before buying the warranty. He said it would cover all accidents to the couch. Well, we had an accident with one of our grandkids taking a knife to the couch. It ripped it in 3 places. I took some leather tape to hold it together and filed a claim. GBS denied the claim saying because I put tape on it they will not cover it. They also denied because it was not normal wear. The reason people buy accident protections is for accidents!!! I am a business owner myself and would never operate my business like this. I cannot believe they denied my claim. After looking the company up I see this is normal for GBS. Ashley Furniture is a part of this corrupt selling of warranties. I will never buy from them again. They should not be associated with a company that is so dishonest! I hope I can help even one person not go to this furniture store and especially not purchase an accident protection warranty.

They were SO kind and went out of their way to make it special for us and to work with our budget. Sunny especially and the manager were incredibly kind and put ALL their efforts into helping us find the PERFECT furniture piece, which we found!!! They were amazing!!

Friendly service and great deals.

There's a reason why the parking lot is always empty. We were here for about 30 minutes and not one employee spoke to us. We were also unable to see a table in person we were interested in purchasing.

Great price, beautiful selection, rude but not pushy rep/salesperson. I did not like the 20 questions I was required to answer to buy my furniture piece. I would have been fine with giving 5 stars, but I did not appreciate the attitude from the salesperson after declining to answer all of his questions. I would have left it at that and not bothered to leave a review except for a snide comment at the end of our interaction. The salesperson trivialize my concerns about giving out all of my personal information. Very unprofessional, I will not work with him again. The amount of information they demand is unacceptable and invasive. Frist and last name, email address, home address, license plate, model of my vehicle, and my driver's license! Just for a carry out item with a cash purchase. Unacceptable.

Bought a recliner for my 81 yo Dad. First they said it would be a two month wait for it. That turned into a three month wait for it. The recliner finally came in, we brought it home everything was working great….Then six days later the adjustable headrest completely broke. Took another week and a half to talk to somebody in the claims dept about it. First available appointment for a tech to come and inspect it is 6 weeks out (Oct 2). And that’s for them to look at it and to decide if it can be fixed or if they need to send a replacement! So who knows how much longer after that it will be before we receive anything!!! They seem to have nice things and decent prices but anything after that has been a total nightmare!!! It’s really sad because my dad really needs that adjustable headrest for his neck issues and now we are waiting again for who knows how long!!!

Worst customer service ever. We bought a Langford dining table set with 6 chairs, 3 of the chairs were scuffled, had discoloration and 1 had a black stain. Was told by the delivery guy they will send a technician to fix and if we didn’t like the fix, they will replace them. No one contacted us, so we called. Got hung up or “disconnected” every single time by Ashley. It’s like once you buy the furniture from there, you will be ignored immediately. There’s literally no one talking to you once you purchased from them. Really poor quality of service and disappointing. We thought we paid for high quality and service, turns out just low quality furniture with non-existent service.