Ashley HomeStore Orem, UT 84058

Sales people stalking me is annoying. Not having what I was looking for was also annoying.

Really pretty store but seemed understaffed because no one came up to help lp in our selection process

I wish we had a better experience the last few times we shopped here. The first time we experienced a nearly 6 month delay on the second piece of a matching sofa set. The second purchase included the product arriving damaged and missing legs. I have left two messages with the company, one at this location in Orem and one with on the corporate customer service system. So far no calls have been returned. We are extremely frustrated at the lack of customer service.

If you need to call customer service, expect to wait at least 20 mins to talk to someone. Even the online chatting system takes a long time and usually have to go through a few different people to reach the “right” one. Terrible system Ashley has. But i go into a store and there are several groups of 2 or 3 employees hanging out talking. Maybe it’s about a customer?? Might be faster to get any customer service done just going into the store

Salesman was unprofessional & disrespectful and didn't appear to want to work for my business. Didn't introduce his name and had the entitled attitude and came across annoyed when we asked questions. His explanations were demeaning and down-talked to us. November 22 2020 noon. Moving on to better company that emphasizes on customer service and pleasant salesmanship.

Had a very good experience and wasn't pressured at all. Just enjoyed taking our time to check out all the furniture. Staff was great! We felt we got a fair deal and they did the delivery and setup. Delivery guys were just as great.

Terrible salesman and tactics. When we bought our bed they offered us a 300 dollar gift card we could use after it was delivered. We shopped online to pick out what we wanted and then went to the store to order. Turns out they mark up everything in the store so your 300 "gift card" is basically covering (if that) the ridiculous mark up difference between the website and the store. It's shady and I highly recommend staying away from this place.

Guy knew what he was talking about

I hate taking time to leave reviews, but I would hate for more people to experience what we did. This is the worst customer service I’ve ever experienced. I’m not just taking about the customer service hot line, but the managers in store, misleading sales employees, all of it. I’m not going to take the time to go into detail about what happened with us, but I completely relate to all the other negative reviews. I would never in a million years recommend doing business with this company.

This was the easiest, most pleasant purchase I've ever made at a furniture store. They listened to what we wanted and didn't try to pressure us into a more expensive buy. The gentleman were great to work with, friendly, very professional, and very knowledgeable. Xaz

It was horrible. I can’t even get them to return messages or calls. No customer service whatsoever. Ordered furniture and they have been horrid. DO NOT SHOP THERE.

Tim was very helpful! We loved all that we were able to find at Ashley Furniture today! Plus everything is 50% off right now!!! Definitely check this store out for all your furniture needs!

Buying from this company was a mistake that cost me money and months of pointless miscommunication. We ordered our furniture at the beginning of June. Yes I know covid might cause a delay in the delivery. Our delivery kept being pushed back again and again with no communication to us. We didn't get our furniture until 2 months later. It wasn't even all of it(all we ordered was a living room and kitchen set). It was only half. We had to call multiple times to figure out what is going on and no one could answer us. After another 2 months we got more but not all of our furniture still with no explanation. They also brought a rug that we did not order. They charged us for it and won't return it for any reason. We bought a kitchen set that we were told did not include the rug. We called multiple time to figure out what is going on but again there was no one to help. Finally someone told us they would set up a return order. After another month we got our final piece of furniture. We also called about the returning order. They told us that we had to go to the store to return it. We went today and they told us that they can't take it even though it is still in the package. This process has been horrible. So much lack of communication and no one knew how to do their job to help. All we wanted was furniture and we had to wait 5 months to get all of it. We had to take days off of work to get it thinking we would get all of it in our order. No emails, no calls, no texts to tell us that our orders were coming separately. I am never going to buy from Ashley's again. They are a terrible company that has no idea how to handle customer support. Never shop from here.

My mom bought furniture from them and for the last 4 months they told her that the furniture would get in stock the next month then they texted her that it was being delivered October 13th so she cleared out the old furniture to get ready for it and it never showed up. She called them and they said it wasn’t going to be delivered until November 21st, and told her they had just the loveseat that could be delivered in 72 hours and they would send her $100 gift card. After 4 days no furniture and no gift card. She called again and got hung up on a couple times then someone told her that the furniture was not available and there is no record of a gift card. She was constantly lied to they wasted her time, she is getting a refund and from now on buying furniture from anyone else but Ashley.

STRAIGHT UP LIED TO ME. I was scouting around for a new couch, and when I saw the Zardoni sectional in store, I fell in love. I didn't want to make an impulse buy, however, so I came back a few days later to make the purchase. I was told by the salesman who approached me that the sectional I wanted had been discontinued, so my only option was to buy the one on display, which was on clearance. I asked him several times to check the warehouse and see if there were ANY Zardoni sectionals that I could buy new, especially since the clearance sectional came with a mandatory clearance bundle that included two ugly tables and two lamps. I just wanted the sectional, and I was willing to pay more for it. The employee who was helping me didn't even pretend to look up the answer to my question--he just told me straight to my face that there were no more of these sectionals anywhere for purchase because it had been discontinued. I was super bummed as I headed out of the store until I realized that I could just check the online store for the sectional I wanted. I pulled up the Ashley Furniture website and sure enough I FOUND THE ZARDONI SECTIONAL AVAILABLE FOR PURCHASE. It was cheaper online, too! I even got an extra 10% off coupon. Overall, I'm very pleased with how things turned out, but I am VERY DISPLEASED with the fact that the employees at this Ashley Furniture store are SHAMELESS LIARS.

The store is always very clean

I give them four stars because their customer service could use some work and their products could use some slight design improvements (the leg cross members could be closer to the leg [and/or reinforced with metal braces so the cross member doesn't crack if tightened too tightly and so it can hold the legs more securely). But all in all: WAY BETTER THAN RCWILLEY!

I will never again buy furniture from Ashley! They are the worst to work with and their furniture is horrible! The frame of our coach broke within a year. We had bought the warranty and they said they wouldn’t do anything. The people that insure the coach said Ashley needed to fix it. This went on for weeks. Back and forth. Finally they gave us a credit to go get something else. We did and well over a year later they are sending us to collections for the broken coach that wasn’t returned to them.

Great service, friendly, non-pushy sales people, and often great sales and quality of furniture. Backorders are high right now, so if you're thinking of getting something in the future, get it now, and it will take months to arrive.