Ashley Store | Orem, UT 84058

First time buying furniture for my new place, the gentleman who helped us was beyond polite he helped us search for what we needed but didn't hover over us so we could take our time in finding exactly what we wanted and how it would fit in our place. Super knowledgeable and over the best experience I've had anywhere. If I could give more then 5 stars I would.

The sales person went out of his way to assist us. We were mainly looking at clearances so there was not a lot of money to be made yet he was there to help The clearances items were worth our going out of our way to shop

Not enough staff. Had to wait and finally asked someone to help me.

Manager and staff absolutely great amazing customer service the furniture I bought extremely amazing. In Ashley furniture

The saleperson know alot about things in the store and was very friendly

Sunny was a great help finding the perfect couch for all of my needs

Knowledgeable, not pushy, accommodating and worked to give us good pricing and service.

UPDATE 5/9/2023. IT HAS BEEN OVER A WEEK SINCE THE RETURN OF THE TABLE AND STILL NO CREDIT TO MY CARD. THE RETURN CREDIT WITH RC WILLEY FOR THE CHAIRS HAPPENED WITHIN 15 MINUTES. ABSOLUTELY TERRIBLE! WE HAVE BEEN A LONG-TIME CUSTOMER BUT THIS TIME AROUND THE EXPERIENCE WAS TERRIBLY BAD! ALL BECAUSE OF THE PERSON THAT ANSWERED THE PHONE THE DAY WE WERE WANTING TO RETURN ONE OF THE ITEMS PURCHASED WITHIN THE 72 HOUR WINDOW. DON'T HAVE TIME FOR DETAILS AT THE MOMENT BUT, BE AWARE THAT RC WILLEY, A NOTABLE COMPETITOR GIVES YOU 14 DAYS COMPARED TO ASHELY'S 72 HOURS AND THEN THEY CAN COUNT 72 IN THE FIRST PLACE! When you call, the phone connects you to a third party customer service company overseas with an extremely poor connection where you can only hear 60% of what they are saying; and speakers that do not speak clear English. They also gave false information such as, I cannot return the item because I was past the 72 hours, which was not true. I returned the item that day and the local Ashley people were wonderful as always. Having people represent your company that do not know the policies or speak clear English or have a good phone connection can be extremely detrimental to your business and company. I recommend changing that practice asap. I also returned an item to RC Willey yesterday and it was so simple, so easy so kind, that it draws your business to them. Ashley has been great in the store but you do need to answer your phones yourself and not have it pass through to someone else somewhere that's not the store. I plan to give Ashley another chance but if I experience this again then I'm out. Too many other great places to go like RC Willey and Living Spaces. Please do better :) All the best. hnb. PS. I changed from 1 to 4 stars. PSS. April was great to work with locally, she even called this morning to inform me the the return credit had been processed. UPDATE 5/9/2023. IT HAS BEEN OVER A WEEK SINCE THE RETURN OF THE TABLE AND STILL NO CREDIT TO MY CARD. THE RETURN CREDIT WITH RC WILLEY FOR THE CHAIRS HAPPENED WITHIN 15 MINUTES.