Ashley HomeStore Orem, UT

Just bought my husband a leather recliner from the Orem store. He tried EVERY chair there several times. Found the one he liked and were told we would have to pick it up from the warehouse. We did. It does NOT feel the same as the showroom chair. It is HARD and puts his legs to sleep. They tell me that comfort is not warranteed and all sales are final so now I'm stuck with an uncomfortable chair and an unhappy husband.

We were working with Ryan, the store manager and Drew, a salesman. They were both seriously incredible and went above and beyond to take care of us. Edit: We have completely gotten the run around from this company. Every expectation they have set has now been broken. They are not helping us at all and when I ask to speak with the manager the associate says there's nothing he can do and won't help me. They were happy to take my money and now won't actually help me get my furniture. I'm disappointed this is how they treat their customers. I wish I would have never bought from this company. I would have happily gone ANYWHERE else.

Worked with manager Scott, made sure that at the end of the day we felt like we were taken care of and left us wanting to come back to Ashley's!

Really a nice place, great prices, awesome staff, quick delivery.

Liz was great to work with. Tried to get me the best pricing and explained delivery very well.

Liz was such a huge help today! She helped my son with his apartment and got us an amazing deal and price on the purchase, she was funny, genuine, and just a great person to work with. I would highly recommend you come in and request Liz for your future needs. She even got me a clipboard with paper and a pen and a measuring tape so that we could get the proper dimensions of the furniture for the apartment. Thank you Liz!

Lizeth was awesome! She’s really low key and will help you with any questions you have without being overbearing like most sales people. Go talk to her when you go in and she’ll give you a killer deal.

Liz was great and very helpful in helping my brother and I set up our living room with all new furniture. Would definitely recommend shopping here and working directly with Liz.

Couch was voided from our offer and we got sent a loveseat which arrived a week later than scheduled and was ripped on the bottom( purchased a set months ago ) Turns out the big couch was heavily damaged so they just voided it from our order.l and never told us. Contacting the store they did not wish to help us and was offering a small refund for the couch (below the value of purchase) we ended up spending another $200 for a different set and it arrived another week late than what was scheduled. One lady however ( Amanda I think ) was kind enough to help us out unlike the others after speaking to multiple people. Give this girl a raise for actually caring. To this day I still will tell every person I see to avoid this store because of the amount of trouble was caused

Don't try to gather information over the telephone with these people. Their system is such that you will probably end up with a national customer service center with no knowledge of local matters, and when you actually get a live person in the Orem store, this person will have not the slightest inkling of what customer service means. The person will not understand what you want and will not attempt to clarify. And forget it if the item you are asking about was not something Ashley sold to you. They would never deign to talk about such a thing, but they may hang up on you.

Loved my experience at Ashley’s! Liz was very friendly and helpful. She gave us great deals. Will definitely be returning!

Liz helped me out. She was able to meet all my very needy demands. 100% recommend buying from her and Ashleys

I could say so much about the orem location on how amazing this team is. I usually shop at Rcwilleys but I loved this bed set at Ashley furniture My husband and I went to the location in Draper and the bedroom set was over 2,000$, they refused to give me the 18 month free financing so we walked out of the store and called the Orem location. I spoke with a guy named Michael he set everything up for me over the phone he talked to his manger ( I forgot his name) were he said we can definitely do that for you. We went on Saturday morning to finalize everything. Michael and Mason helped us in the store and told us they could give us longer financing if we wanted to look for a bed. We actually need a new bed but I didn’t want to spend the money but if we had a longer time to finance why not. So we got a new bed and a bedroom set for killer price and amazing customer services. I will definitely be returning again to the orem location. If It wasn’t for the amazing customer services from the orem location due to the Draper location putting a bad taste in my mouth I would of definitely just went back to shopping at rcwilleys. If you are needing new furniture 100% go to the orem location and ask for Mason or Michael they will hook you up!

The sales lady was so helpful in helping us choose our furniture set. Welcoming and relaxed environment.

Terrible customer service! Will not return my calls and takes forever to get scheduled for furniture repair. My son paid a lot of money for a sofa that has broken twice! It has been over 6 weeks and we are still waiting for a return call to get scheduled for repair.

I had a great experience at this Ashley store!

Liz was a very nice young lady, helpful as well! Thank you! We look forward to our future encounters :)

Nice young lady but above all very helpful! Thank you for being awesome, looking forward to future encounters.

Liz was such a HUGE help today! She was great w the style we were wanting in our home & such a genuine person! Definitely will be coming back to work w her once we finish our basement!

We bought our chair ONLY because of M&M

Mike went above and beyond to get us exactly what we wanted, and at a good price. I was very happy with the service I recieved.

(Translated by Google) Lizeth's excellent service, very friendly, speaks excellent Spanish and explained all the details of the purchase very well. We loved your attention and plan to return another day. Thank you. (Original) Excelente atención de Lizeth, muy amable, habla el español excelente y nos explico muy bien todos los detalles de la compra. Nos encanto su atención y pensamos volver otro día. Gracias.