Ashley HomeStore Orem, UT

Ashley HomeStore Orem, UT


About the store

No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
4.4 Star Star Star Star Star
(25 reviews)
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Great customer service and discounts

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Rianne blunt is very helpful highly recommend asking for her

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Great service and salesmanship. Hoping the product will be equally great.

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Liz was so helpful!:) she helped me and my mom so much shes a blessing!

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Great furniture, great prices and great salesmen. We had Michael (Mason I believe?) And he was great. Gave us all the info we need without being pushy and made sure we got a great deal. Highly recommend.

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We had Lizeth helping us choose an affordable living room set with amazing discounts. Very professional and explained every detail of the guarantee which is a must having three kids and two dogs. She also happily answered our gazillion questions.

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I loved working with Lizeth! She was not pushy at all and gave me the time I needed to commit to the perfect sectional I wanted. We also got what we needed at 50% off! Can’t wait to buy my next piece of furniture at Ashley with Lizeth’s help 😀

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Very frustrated... Picked a couch set on the sales floor for the simple reason that it had Velcro under the cushions to keep them in place. I specifically asked the sales rep if mine would have the Velcro and he confirmed. Delivered and only one of the three pieces has the Velcro. I called and made a complaint, had to wait over a month for a tech to come out. Tech says the pieces are from separate factories and he cannot install the Velcro on the pieces missing it. Go to the store... The rep at the desk, Krista, was very friendly and did her best to help me. She said someone would call me.... She called me a few days later and said the regional manager would give me the sales floor set but I have to transport my old set to them and pick up the floor set.... First, why must I settle for a used set when I paid full price for a new set? Second, I don't have a truck, so why must I pay to rent a uhaul for this exchange? Being reasonable, I said I would take the floor set if they did the transport, I was told the regional manager declined that and said I would have to transport it. I tell Krista no that isn't ok, and she said she will get in touch with me. I didn't hear from her, I called a few days later and spoke with Amanda, who is a wonderful rep for the store. However, she couldn't help me. I asked for a manager. She said Brett, the Sales Manager, is the only manager at the store right now. I asked to speak with him. She was gone for a while, came back and said he said he cannot help me and won't speak to me. I again told her, as the acting manager of the store, he should take my call, he REFUSED. I marched my little butt to the store. Brett, 'Sales Manager' didn't ask at ALL what my issue was, despite that the issue began with his sales staff being misinformed and improperly trained. He stood there with a blank look and continued to say he cannot do anything for me, even though he never once asked what my complaint was. Even if you cannot fix the problem, LISTEN, and pass it along to someone who can. He stood there while I was speaking and he ATE HIS SNACKS!!!! What 'Manager' refuses to speak to a customer? I was polite and friendly up until he refused to take my call, WHO DOES THAT? Why is he in a manger role at all? I will 100% update this review if they make it right. But the lack of contact from the store manager or regional manager, the horrible offer they made to 'fix' their mistake, and the complete incompetency of their 'Sales Manager' blows my mind. What a shock.... Going forward I guess Ashley Furniture is off our list, crazy thing is due to the credit limit we received and their furniture options I would have been a loyal customer for life.

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The sales people are great — but if you have back issues I’d check somewhere else. I bought a couch and recliner — it looked great — the set i sat on was cushy and comfortable. The set i got looked great in my family room — but both pieces were hard as a rock. My back was always so sore — I could never get comfortable. I was thinking I’d get s Cushsy set just like the one I’d sat on. My sister, who doesn’t have back issues yet now has it and she’s hsppy!

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I ordered nightstands from online. I used the instructions and followed every direction. The holes were off to match certain pieces. I called to get help and a woman pretty much told me I’m on my own. Talk about customer service. How disappointing to call and ask for help, because of issues with YOUR merchandise, and be told “no, we don’t do anything about that”.

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I went there with my mom to look for a new floor rug for our house to put under our dining table in our kitchen. And also we looked for other items. They didn't have anything we wanted or needed so we left and found what we needed somewhere else. All is well though and I'm a happy man! 😁

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Trevor was great to work with!

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Megan was AWESOME. Seriously, I am so happy and so excited with everything we got.

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Bought a living room set at the Ashley store in Orem and was very well taken care of. Trevor and Lizseth were a big help making sure we were taken care of. Will definitely be back! Thanks again!

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This was by far the best and easiest buying experience I’ve ever had. I wish I could remember the name of the girl who helped me, she was great! She even helped me with my 1 year old while we were finishing up with financing. I’ll be coming back and recommending this store to everyone.

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WORST experience ever.

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Shopped for new bedroom furniture at Ashley Home Store in Orem. Lizeth helped me decide on a set. She was very helpful and knowledgeable, when it is time to buy more furniture I will be going back!

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