Ashley HomeStore Orem, UT

Overpriced? You decide. I wasn't impressed with anything that this place has to offer. It looks like only a rich person could afford anything at this store.

We got a pretty good deal, but spent way too long checking out (like over an hour).

I would give negative stars if I could. Worst sales and customer service I have ever dealt with. I bought and paid for a bedroom set on 11/29/19. The sales rep failed to order all the pieces needed. I have been sleeping on just a mattress laying on the floor for the past month. While part of my new bed is leaned against the wall useless (delivered on 12/11/19). I have called the store several times trying to get what I paid cash for. Their customer service is no help. I still haven’t received an answer or time frame for the rest of my order. Today’s date is 01/09/2020. I have spent a lot of time on hold and waiting for them to not return my call. I would post a picture if it would let me. I highly recommend you take your business elsewhere!

HORRIBLE EXPERIENCE!!! found a dining room set and buffet that we loved and paid for in full for the items. We live 150 miles from Orem and so ask them to deliver it. They said it was to far away and couldn’t do that, we would have to pick it up at the warehouse in SLC. Drove home and a few days later took a trailer out to slc which is 180 miles away. They brought out all the furniture in boxes that had to be assembled. They loaded it into the trailer and we drove 40 Miles back to Orem to talk to the store manager about having to put it together. The lady that sold it to us had only been working a few days and had neglected to tell us we would have to assemble table, 6 chairs and buffet. The manager came out and was so rude. He ask why we hadn’t paid to have it delivered and assembled. Because you said it was to far away to have it delivered. No one ever said we have to put it all together. I was never rude or raised my voice and the manager was ignorant and said it was to bad because we had signed the ticket and we could take it home and assemble it. He then walked away. He has ZERO management and people skills. Front desk girls were very nice and tried to help as we talked with the very rude manager. We have bought lots of furniture through the years and have never had to assemble any of it. WILL NEVER SET FOOT IN THE OREM STORE AGAIN or ashley furniture

This is going to be long and detailed! We found a bedroom set through Ashley Furniture online that we liked for a reasonable price. We went into their Orem store on Black Friday too see if we could get a better deal. As we walked through the door we were handed a scratch off ticket and told “what ever the discount is on your ticket you can add it to the deal you get in store today.” The ticket was for 5% off purchase. Salesman Jarred approached us. We told him and showed him on my phone exactly what we wanted(easy for him), he looked it up and told us a price significantly higher than their online price. We asked to price match as advertised and used my phone to show Jarred the online pricing. Jarred called a supervisor over to ask if they could price match their own online price. His supervisor said yes. We then asked this guy in charge if we could add the 5% off to the deal. He responded “no, we’ve already dropped the price as low as we can go.” We asked Jarred about a mattress and box spring and informed him that we didn’t want to go to expensive right now as we would be getting a mobile base with a new mattress in a couple of years. He showed us some floor model mattresses at a discounted price. We chose one we liked and asked Jarred if it was what we needed for our king bed as far as if it was just a mattress or mattress and box spring or what? He said, “this is what you need. You will just have to pick it up because we don’t deliver furniture we sell off the floor.” That was fine. We picked up the mattress two days later. It took a half an hour for employees to discuss and argue who’s responsibility it was to help me carry the mattress out. It wasn’t Jarred’s responsibility. We asked about the box springs the mattress was setting on. And were told “no those box springs are super expensive it’s just the mattress.” We gave our old bedroom set away. Our new Ashley Furniture bedroom set was delivered on December 11, 2019. It is now January 7, 2020, and we still don’t have a bed. We are in our 40’s and are sleeping with a mattress on the floor like we’re broke teenagers. The delivery guy informed us that we needed to call the store because our salesman did not order the posts that go with our headboard. He also informed us that there was no box spring included with the purchase. We called the store and talked to a manager. He was nice enough to discount the price of the headboard posts they didn’t order. And gave us a small price off the box springs our salesman Jarred led us to believe was already included. They “can’t process a purchase like this over the phone.” So we made another special trip an hour away to pay for what we had been led to believe we already purchased. And we were informed the next delivery date would be January 8th. Today is the 7th. We contacted them as they have not called us to confirm delivery. We were told our stuff is not in this delivery because someone entered it into the system as “pick up. And we never scheduled the pick up.” 🤬🤬🤬 Ashley Furniture in Orem said they would call us back. It is almost close of business time for the day and we still haven’t heard back! I guess it’s good we are not elderly or handicapped getting on and off the floor every day. I don’t know anything about furniture but feel like I know a heck of a lot more about it than Jarred. They have their money because we paid cash. Everyone I know is going to hear about this. This is my first and will be my last experience with Ashley Furniture!!!!

This is going to be long! We found a bedroom set through Ashley Furniture online that we liked for a reasonable price. We went into their Orem store on Black Friday too see if we could get a better deal. As we walked through the door we were handed a scratch off ticket and told “what ever the discount is on your ticket you can add it to the deal you get in store today.” The ticket was for 5% off purchase. Salesman Jarred approached us. We told him and showed him on my phone exactly what we wanted(easy for him), he looked it up and told us a price significantly higher than their online price. We asked to price match as advertised and used my phone to show Jarred the online pricing. Jarred called a supervisor over to ask if they could price match their own online price. His supervisor said yes. We then asked this guy in charge if we could add the 5% off to the deal. He responded “no, we’ve already dropped the price as low as we can go.” We asked Jarred about a mattress and box spring and informed him that we didn’t want to go to expensive right now as we would be getting a mobile base with a new mattress in a couple of years. He showed us some floor model mattresses at a discounted price. We chose one we liked and asked Jarred if it was what we needed for our king bed as far as if it was just a mattress or mattress and box spring or what? He said, “this is what you need. You will just have to pick it up because we don’t deliver furniture we sell off the floor.” That was fine. We picked up the mattress two days later. It took a half an hour for employees to discuss and argue who’s responsibility it was to help me carry the mattress out. It wasn’t Jarred’s responsibility. We asked about the box springs the mattress was setting on. And were told “no those box springs are super expensive it’s just the mattress.” We gave our old bedroom set away. Our new Ashley Furniture bedroom set was delivered on December 11, 2019. It is now January 7, 2020, and we still don’t have a bed. We are in our 40’s and are sleeping with a mattress on the floor like we’re broke teenagers. The delivery guy informed us that we needed to call the store because our salesman did not order the posts that go with our headboard. He also informed us that there was no box spring included with the purchase. We called the store and talked to a manager. He was nice enough to discount the price of the headboard posts they didn’t order. And gave us a small price off the box springs our salesman Jarred led us to believe was already included. They “can’t process a purchase like this over the phone.” So we made another special trip an hour away to pay for what we had been led to believe we already purchased. And we were informed the next delivery date would be January 8th. Today is the 7th. We contacted them as they have not called us to confirm delivery. We were told our stuff is not in this delivery because someone entered it into the system as “pick up. And we never scheduled the pick up.” 🤬🤬🤬 Ashley Furniture in Orem said they would call us back. It is almost close of business time for the day and we still haven’t heard back! I guess it’s good we are not elderly or handicapped getting on and off the floor every day. My name should be Misinformed Consumer. I don’t know anything about furniture but feel like I know a heck of a lot more about it than Jarred. They have their money because we paid cash. Everyone I know is going to hear about this. And I will never do business with Ashley Furniture again!!!!

We had a great experience. The salesman was very knowledgeable and help us to make our decision.

Michael & Dwight tagged team to help me find the best furniture for my home. They found me the best deals & strategy for my budget. They saved me at least $10k! Stoked to see how the furniture fits. Really appreciate their help through the 2 day process of shopping and their guidance through a new house full of furniture.

the tables were delivered broken now my reclining sofa is dropping its hardware so not happy at all

Tomas had all the answers to our questions and helped us get what we needed for our nursrey.

We worked with Nate and Mike who were excellent. My mom has Parkinson’s and we needed help picking an adjustable bed for her. We brought my mom in a wheel chair and Nate was very patient and very helpful. He helped lift my mom in and out of then beds we tried and kept things simple for us. We ended up with a tempurpedic hybrid and basic Ashley base. He did not try to upsale us. He worked with our price range and I felt like we could trust him. Mike was also helpful with suggestions that would help my mom with circulation and bed sore pressure issues and understanding our needs. I was dreading going mattress shopping but they made it so much more pleasant. We are excited and grateful. Thanks guys!

The place felt pretty lively. Tomas greeted me and offered to help with anything. I told him I needed to find a bed but didn't want to spend a lot of money so I would probably buy just a mattress. That day they were having a deal for one of there mattresses that for only an extra $200 I would be able to get the full bed and a dresser with it. Overall I was very happy with his service and his knowledge of the deals going on in the store. If I need anything else I will definitely go back!

Jarred was by far one of the best salesman that's helped me out. always have a good experience at Ashley

Liz was great, helped us get our table quickly and even spoke Spanish with us a bit. Helped us get a great price. Thanks Liz!

Liz was awesome! She was very helpful in helping me make the decision between 2 separate couches that I couldn’t make without my wife being here. Thanks Liz!

only thing to complain about is long delivery times

Liz was super helpful!

Awesome experience! Lizeth was very helpful and patient, she explained everything and answer all of our question. She speaks perfect Spanish and was able to get us a great deal on all of furniture "ask for Lizeth" for your next furniture needs she was very knowledgeable. Definitely will come back here. Thanks again Lizeth for all of your help.

We somehow ended up in the mattress section even though our mattress is great. But we met Mike Macy there, our new favorite person. He’s a fantastic salesman, and he gave me a really cool pen, and I drew this picture of him with it because he’s just the best.