Ashley | Orem, UT 84058

We just received our sectional, which we appreciate, but would not recommend purchasing online as the experience was not great. When trying to place our order, their online system kept on rejecting our order. We had to try multiple times a day for 3 days straight, after talking to two representatives, using multiple credit cards, and going back and forth between our banks and Ashley before we were able to complete an order. We thought that would be the end of it, boy were we wrong! A month after placing the order and setting a delivery date, we get a notification that our order was put on hold due to issues with guess what? Them charging our credit card. After talking to 3 representatives, trying 3 different credit cards, talking to our banks and confirming Ashely was the one having issues, and having our order put on hold 3 different times (each one pushing back our delivery date), we finally were able to get our furniture paid for and delivered. Luckily we were able to find a last minute delivery date to deliver similar to our original (pure luck!) because otherwise due to all the system issues it would have been pushed back another 3 weeks. Everyone we talked to on the phone was wonderful, but I'm pretty upset I spent a total of 6-7 hours getting this issue figured out, which is a lot of time away where I could be making money or doing something more productive. I am also still waiting for a call from their escalations department (its almost been a week) so I can provide feedback (which is why I am leaving it here). I'd love to have an opportunity to try Ashley again and give them another chance, I'm still just frustrated at this experience so far

Ale is amazing as he waited till it was a great time for us to come in and shop and the went to buying as of today. He has been the best person that I have ever dealt with anywhere. He knows his stuff and he know what your likes are once you tell him just a few things about what you're looking for and he will make sure that you get it and if they don't have it, he will make sure he can find something close to it. Again, he is amazing. Thank you to his bosses as well. I spent A big number of things in their store, and they were bomb as well to make me happy and walk away being happy.

We were told two different prices at the same store for the same couch on the same day. At one point, the sales associate gave us a $7 discount off the current price of over $559. We had to fight for the lower price...which we found wasn't even as low as what was posted on their website. They only offered a $100 delivery fee or said we could pick it up ourselves from their warehouse in SLC. Later we found that online offers a doorstep delivery for free (as opposed to the $100 premium delivery where they set it up and put it where you want in your home). I was ticked! After spending a long time on the phone several times and threatening to refuse delivery at the door, I finally had to go into the store so they could reimburse the $100. While there the same sales associate told us their manager told them to not offer doorstep delivery. Thanks for being dishonest with your clients! If you go into the store in Orem, only look, but don't buy. Their website will give you all the discounts and all the delivery options upfront instead of shafting you by hiding details or selling things for a higher price just because you don't know. On top of all that, the sales associate had a fidget toy and played with it the whole time we were trying to talk with them. Sooooo unprofessional. It was on obnoxious to feel like we were competing against a toy for their attention.

Wife and I wanted to look and discuss furniture. Salesperson at the front door persisted in following and interrupting our discussion. We asked to look and assured we'd ask if we had any questions but the Salesperson followed everywhere we went. Eventually we just left.

We shopped Orem location on a Sunday. It wasn't busy and the sales associate, Dwight, was wonderful to work with. Not pushy, researched inventory, and was more than understanding that we wanted to leave the facility to discuss our purchase. When we returned (same day), he was ready to help us complete our purchase. Get prices and great staff!

We are now on the delivery team having to come to our house THREE times in order to put together one bed. We waited 3 months for the bed to be delivered, now they keep sending the delivery team with the wrong parts, so the bed still isn’t put together and all the pieces are stacked in the room and we’re sleeping on the floor. I will never buy furniture from this store again. Most unprofessional company I’ve ever done business with.

After a few years of having my sectional I have to change my 5 star review to a 1 star. After being sold the sectional I had a great experience from the saleswomen that sold me on the couch and convinced me of the amazing and unbelievable warranty that I could purchase in addition To the couch purchase. This included pretty much anything that you could think of that could go wrong to your couch they would replace the couch or a specific cushion. I bought the warranty because I have 4 children under the age of 14 and I knew I would need the added protection, however we were lied to and they did not honor the warranty we bought after many many attempts to attain the warranty. I heard from so many that I should never buy from Ashley because they are dishonest, however I was still willing to give them a shot. I am here to echo what I was told by many. They are good at making you feel comfortable about your purchase. Do not buy from Ashley!!