Ashley HomeStore Orem, UT 84058

I ordered my sectional way back in the day. Still don't have the whole thing. That doesn't bother me as much as the lack of communication. "We can deliver your stuff on the 4th of July" The 4th: "did we say ALL of it? Oops. The rest on August 6th" The 6th: "Ok, but maybe like the 20th" The 20th: "uhm...would you believe September 3rd?" The 3rd: "we meant the 12th..for SURE. Promise." The 12th: "So...looks like October 7th" Yet another month. That's what I was told today...and no, not by the first customer service rep with her kid yelling in the background who put me on hold to have a conversation with her husband before hanging up on me, but the nice escalation rep who told me the best way was to actually go in the physical location and make a scene. Cool. I'll go do that now.

I write this review as the 5TH delay of the delivery of our couch is occuring. We were promised our couch would arrive one month after we purchased it from the Orem location. It has now been nearly four months of waiting for our entire sectional to arrive (so far at 4/7 pieces from two deliveries) and NOT ONCE did they call us to let us know there was any delay. We have had to call to track down our couch month after month, only to be given a different delayed delivery date... Only to call again on the new date and be told there's yet another delay. They will not let us return it. They make disingenuous apologies. We are stuck. I regret the day I ever walked into their store. We will never be buying from the homestore again, and I suggest everyone avoid it, or be prepared for months of delays and hours of sitting on hold to locate your purchase.

During the sale process it all went well they let me know that it may be a few weeks out which was fine. However the time line got extended even further out now to be a least another month. I was not informed and had to reach out to figure out what was going on. When I went into to talk to the manager about possible solutions I was told due to corporate they are unable to do anything to help or get products. That their hands were tied. And I was then told that there have been people since MARCH that have not yet received their products. The lack of communication from the point of sale to now the extra complications have made me lose most of my faith in the company and their ability to be trusted when it comes to their word. They way corporate ties their hands and how the store has a lack of ability to communicate what is happening and realistically give timelines at the point of sale brings me to give 1 star. I would give less if I could from my disappointment in the company. Update: order wash now pushed back another month but this time it’s a for sure date. Ended up canceling my order it’s sad to see Ashley’s run like this I’m nothing but disappointed

I purchased a table and couch at this store, along with a 5 year warranty. The handle on my recliner has broken off, and I have called and called and called. I tried messaging online and even on Instagram. I’ve called the warranty company separately, all to no avail. No answer to any calls, no return phone calls, nothing. I have tried to be patient, but after weeks of being totally ignored, I will certainly never buy another piece of furniture from this store. DO NOT BUY THE WARRANTY. They will not honor it.

I was pleasantly surprised by the selection and personalized attention. However— One advantage RC Willey has over Ashley is the one time $59 delivery for a year’s worth of deliveries. I paid $250 to have Two couches delivered... not ideal.

My wife and I just moved to the area,to cut the expense of our move we sold are furniture. We went to the ashley store in orem,walked in walked all through the store,by the way we were the only people there. Not 1 salesperson came over to ask if we needed any help,we walked right past were they were all at playing on their phones,not a word. How they make any money is beyond me,need to fire the whole bunch and hire people who want to make sales. Never again will I go to a ashley store!! Oh yeah, we went to another store very helpful and bought 2 laz e boys, king size bed,and coffee table.

Poor communications. Never answer the phone.

When I was purchasing the items I was told it will take a few weeks max a month which was fine. Then it got pushed back. And then back again both times I was not notified. And when I reached out to figure out why they said they are out in the warehouse. And seeing that they had display models of my furniture it’s safe to assume since I’m paying for it they would be willing to help. No. At the store after waiting behind multiple other customers with similar issues. I was told by Paul and Kate the floor managers that they won’t help me not that they can’t because “it’s too hard to get it back in stock” so because it’s a slight challenge for the store they would rather have customers wait and indefinite amount of time. After talking to customer service and shipping managers all are surprised that this store is refusing to help customers at the level. So long story short this stores inability to give realistic expected dates, lack of communication, and over just lack of effort is not only disheartening but it is just intolerable. I’m sad to see the furniture store my family has always used being run like this.

(Translated by Google) Very good prices (Original) Muy buenos precios

There is no return period at all. How can you confirm it fits a mattress (purple)?

Friendly and attentive staff!

Nice selection. I came in looking to upgrade the furnishings in my office building and was very pleased with the selection of smaller loveseats. I needed loveseats 61" or less and I didn't want the IKEA look. I also found some nice looking and comfortable barrel/club accent chairs. The price was so good I purchased 5 instead of just 1! The sales staff was friendly with no pressure to buy (my favorite combination!). The only downside is the delivery time. Due to COVID, it's just been harder for them to get deliveries from California, so definitely out of their control! Masks are required in the store, but you are able to sit on the furniture so you know how it feels.

Over priced. We found the same exact couch somewhere else for half the cost.

I ordered a bedroom set on July 6th but can't get anyone to tell me if it's in and where I can pick it up. I've been trying to call for days now with no response. I'm so flustered that I don't think I would buy from these guys again.

HUGE BUYER BEWARE. IF YOU LIKE GOOD CUSTOMER SERVICE DO NOT PURCHASE FROM ASHLEY FURNITURE. PERIOD. My couch broke. Completely broke. The store said I could do nothing but take it to the warehouse (which is 1 hour from me) and have them fix it. I proceeded to do that. The following experience is from the warehouse: Honestly had the worst experience. We brought our couch in and explained what we thought had happened. We called in a week later to get an update and were told that they were still working on it. We then called the next week and there was no answer for 2 days, no matter when we called. We were then exposed to COVID and stayed away from them for 2 weeks but they had called us telling us the couch was done. Once our quarantine was completed, we called beforehand to get our couch and it STILL WAS NOT DONE. The manager called me as I was so angry and he told me it was OUR FAULT as we had not explained what happened with our couch correctly. We then proceeded to get our couch a few days later and now it squeaks and creeks everytime we are on it. Completely dissatisfied with my interactions and my “improved” couch. I received my couch back. As the bed that fell off of my couch may be back in place, now the cushions sag in and the whole thing CREEKS. I then spoke to agents Lisa and Shaun C. From Ashley who told me if the couch could not be fixed by a technician that they would issue for a new one. The technician came and stated that the creeking came from the polyester on the bed (which this sound did not occur before so this man was completely lying) and then offered us new cushions. How the hell is this supposed to fix my crap couch at this point? I went to the store, calmly tried to explain the situation where the woman at the desk LITERALLY STARTED YELLING AT ME. A sales manager Pat then tried to tell us he could do absolutely nothing, that a real manager was out of town, that my horrible experience at the warehouse was based off of them having COVID product delays (which is not true as they told us they had the part the day we took the couch in). I only got their attention once I finally started yelling at them where they then told me they would “talk to the manager”. Not reassurance that something would get fixed, no assurance of a new couch, nothing. I am ASTONISHED that any place feels so at ease treating their customers with such disrespect. Do not walk away from Ashley furniture, RUN.

Ugh, what a gross experience. We came in to use a gift card (which my grandma received for bad service in the first place, but that's another story). First, the products. Everything is about four times what it's worth. My husband is a carpenter, and he noticed that most of the furniture was on the same level of craftsmanship as Ikea. It's also very poorly organized, with a lot of the items missing tags. Second, the service. The salesperson with whom we were required to check out talked down to us and told us that "this isn't Hobby Lobby" when I asked where to check out. The process takes a long time, and requires a LOT of personal information. I almost just slapped payment on the counter and took my item, they were so condescending. Believe the bad reviews. The other ones probably received a discount or compensation in exchange for a false review. I hope this store closes soon.

I feel like everything here is marked up to the max. To check out we only wanted one small item and it took over 20 minutes with no line at all. Everything was very unorganized and hard to find anything. I dont know why anyone would shop here. The employees in the Covid 19 pandemic take off their masks even though they require masks for everyone to wear. The salesperson who helped us was very condescending.

Poor quality furniture. Was already damaged on delivery to home. Replacement furniture was also damaged. I’m not sure I’ll go to Ashley’s again.

I wish I could give 0/5 stars.... Horrible communication! Our delivery date was reschedule and they did not bother to tell us. And the new delivery date is a weekend where we'll be out of town! Now I have to try and rearrange a family camping trip because Ashley didn't bother to tell us our delivery date has changed. Honestly, if they would have been upfront, yes, I would have been bummed but I understand things come up. What is not acceptable is for me to waste an hour of my time, only to find out, 2 days before the scheduled delivery, that our couch isn’t coming. Apparently communication is too much to ask for. I wish I would have read reviews before buying from this place, this seems to be a common occurrence. The funniest part is this: when I asked the rep what can be done to ensure future communications from Ashley about my delivery, they instructed ME to call for a status. I need to call if they change anything about my delivery? Really? Is that a joke? Customer Service 101: if y'all make any changes to my order it's YOUR responsibility to communicate it with me - the customer! Why is that difficult to understand? Terrible customer service! Y'all better deliver our couch on this new date. If I have to rearrange my plans, and plans of my family, only to have it be changed again I am cancelling my order.

My bud did a backflip with me

I purchased a sofa and bedroom set on May 30th. I received half of the sofa the following week, then was told the rest would arrive 6 weeks later. I then waited around on delivery day and nothing arrived. I received no calls or notifications about the delay. After waiting on hold for two hours, I find out that delivery is pushed back to August 17th. Almost 3 months since my purchase date?! I understand things are behind due to Coronavirus, but Ashley really needs to communicate better with their customers

You will never get your furniture! I have been waiting over 3 months before my purchase will be available. The salesman was polite and professional but that is where the service ended. I purchased a bed set on memorial day weekend. I was told it would be available for pickup July 7th. This was forever away, but as I knew this before purchasing I was prepared for this. On July 9th I called to see if it was ready for pickup. No phone answers, no returning of messages, no support via online chat. NOTHING. I finally got hold of the salesman via their personal phone and was told it would not be available until end of August at the earliest. But was told there were no guarantees and it could be longer. That is over 3 months from date of purchase until date of POTENTIAL delivery. This was not a special order or anything. I purchased something right off of the showroom floor. I will never shop at Ashley again. RC Willey has everything in stock and if you can't pick it up same day it will be available next day. Not only that, but RC Willey ships to your local store. I have to drive over an hour away, past at least 2 Ashley locations to get to their warehouse to pick up my order if it ever arrives. Not impressed at all.

First off, every time you ask about anything, they say “for you, I can do 50% off. But in every other furniture store, already has it market at regular price at that. So say RC Willey the furniture is $1,000 at no discount, and Ashley’s regular price it’s at $2,000. Then the salesman keeps saying “I’ll can do 50% off for you, But in reality he’s doing nothing. It drove me crazy!!!!! Then the bedroom set that we got for our bedroom, “was and still is” a nightmare gone wrong. When were about to pay, the “salesman” said that the bed will be Delivered in two weeks(Give or take a day or two so that is good) “BUT” The rails on the bed can be at your house for almost another month past that. So like 5-6 weeks. We were about to just walk out and just go to RC Willey but the salesman said we can get you temporary rails, won’t be the same color but At least your bed will be secured until the other ones come In. I said “ so you promise?” He said I promise and I’ll make sure because I’ll even be there. He never showed, the temporary rails never showed, my brand new dresser would not open and close because the side latch or something was not there I found it in the bottom drawer I guess they were thinking I would never use it I guess. There were no sleep tracker’s for our Tempur-pedic which I had to pay an extra $500 for. I even bought an expensive dining table with eight chairs and they brought eight of the same chairs but It should’ve been six and the two end with The arm rails. So, if there was a “Zero” star, that’s what they should’ve gotten

Nice and knowledgeable sales man