Ashley Orem, UT 84058

We walked in and the sales person was right there to answer all our questions. With in an hour we were able to find what would serve our needs. Thank you for the professional and personal service 🤗

Ashley Home Furniture in Orem is a dishonest business and I would suggest you take your business elsewhere. Back in January, I ordered some furniture along with dining room chairs that were never delivered. When I called the store and asked for my chairs to be delivered they gave me the run around and told me I'd have to deal with the problem through the website or their 800 number. In turn, both the website and 800 number referred me back to the store. I had a bad feeling about these guys when I bought my chairs, still not delivered, but my wife loved them so what are you going to do? I made a huge mistake by trusting this place. They are shady, at best, and crooks (in all likelihood). I ordered my chairs over 4 months ago. They told me it would take 6 to 8 weeks (or less) and they are acting like I never bought the chairs. All I want are my dining room chairs.

We bought furniture from Ashley back in 2018, and recently needed one more piece to complete our bedroom set. Had many problems with delivery, and damaged product in 2018. The management was difficult to work with to fix our new pieces. Then just recently waited 9 months to get our last nightstand. They delivered a damaged nightstand, and then we waited two more months when we were supposed to be “first in line.” Terrible customer service, and we will never go to Ashley again.

I will give a 5 star. After a rough start everything went well. Dakota and the girl in the front desk were awesome. The manager though could give a little.

Would not recommend purchasing furniture that is not in stock. I purchased a whole bedroom and dining set in Nov 2021, over $4000, and paid in full upfront. I was first told that it would be available in Jan 2022, then it was February, then April, then May, and finally July. I ended up canceling the whole order because I don't actually believe they would ever deliver the product. I understand that there are delays, but they should give a realistic timeline, rather than having us waiting on a product that we could have purchased elsewhere especially when the product has been paid in full. I could have a baby faster than they could deliver a bed.

We purchased a table in January 2nd, and we have to wait for the delivery until middle of April, when they originally said that it going to take maximum 3 months. And the table arrived!!! But it’s a really bad quality, it came with scratches , all the screws are lose and came out, And now we have to wait one month for someone who can come and see it …that’s super annoying having to wait almost half year to enjoy the stuff we pay for.

My husband and I purchased couches and decided to cancel the order the next day because decided we didn’t want them. I was told we would receive an email confirming our cancellation in a day or two and that we would have a refund in 7-10 business days. That was ten business days ago and we STILL have not received our money back (and no email either). It’s hilarious to me that they can take my money in mere seconds but take over two weeks to give it back?!? Not to mention the way they price their furniture is a joke. Mark it up triple what it’s worth just to always say it’s 50-60% off? Ridiculous. This was my first time purchasing from Ashley and I will NEVER purchase from them again.

I’m not sure why Travis felt the need follow us around the store the whole time when we said we were just browsing but it was weird. And why he felt the need to follow us out the door when we left was even weirder. Maybe it’s his only excitement working during the day but trust me I won’t be back so he can follow me around.

Have been waiting 6 months and still don't have a date to when our furniture will be deliver. It's a complete joke coming to talk to anyone at the store because no one knows anything and they don't care at all. Waste of time! Avoid this store at all cost!!!

I love the Orem Home Store!!! Sunny is awesome!