Ashley HomeStore Orem, UT 84058

They were SO kind and went out of their way to make it special for us and to work with our budget. Sunny especially and the manager were incredibly kind and put ALL their efforts into helping us find the PERFECT furniture piece, which we found!!! They were amazing!!

Friendly service and great deals.

Sunny & Michael the manager helped us find our perfect mattress. Showed us the perfect options for us. Spent a few hours with us and was very easy to work with. Super friendly and professional. Will be coming back! If you visit Ashley Furniture please ask for Sunny!

Great assortment of furniture. Sales person. Older guy. I don't want to publicly announce his name but his first 2 letters of his name were Dw. Nice guy but really didn't have a sense of humor and was EXTREMELY slow at his job. It does not take 2 and a half hours to buy a kitchen set. However, with Dw it obviously does ! (Sigh).

Not sure if this is their standard service style but not impressed at all based on my last purchase experience. Based on Provo store experience!

DO NOT BUY ANYTHING FROM THIS STORE! I ordered a couch in MAY and it took 4 months for it to be ready to “schedule a delivery”. 3 days before the delivery they called and said my couch was out of stock… what happened to my couch that was JUST IN STOCK? They HAD to have given it to someone else… Horrible customer service and it is not worth the money or hassle.

I purchased a large sectional leather couch from Ashley Furniture. When we got it one of the recliners was hooking when laid back. We called numerous times to have it fixed and no one ever called us to fix it. After a couple years we finally got someone out here to fix it. We also purchased one of their warranties. I asked about the damage it would cover to the sales Rep before buying the warranty. He said it would cover all accidents to the couch. Well, we had an accident with one of our grandkids taking a knife to the couch. It ripped it in 3 places. I took some leather tape to hold it together and filed a claim. GBS denied the claim saying because I put tape on it they will not cover it. They also denied because it was not normal wear. The reason people buy accident protections is for accidents!!! I am a business owner myself and would never operate my business like this. I cannot believe they denied my claim. After looking the company up I see this is normal for GBS. Ashley Furniture is a part of this corrupt selling of warranties. I will never buy from them again. They should not be associated with a company that is so dishonest! I hope I can help even one person not go to this furniture store and especially not purchase an accident protection warranty.

Cannot get anyone in the store to answer the phone. When we went in a few weeks ago they were all just standing around and laying on the furniture. They are not that busy. WORST CUSTOMER SERVICE EXPERIENCE of my life. Even if you call the main line or use the chat feature you will never get an answer about your order. I will drive the 300 mile round trip to walk in to the store to cancel my order because I’m so frustrated at this point. Complete trash as a company after they take your money.

Working with Will S. in the Orem, Utah, store was the best. He took the time to listen to what we needed and helped us find the right furniture at a great price. Go in and ask for his help. **Follow-up - running into the same issues with delivery as others. Waiting to see if they can deliver or not... ***They tried to deliver a ripped couch; rejected and asked them to pick up the matching chairs/ottoman, as the couch is on backorder until next February. So the stars go down again.

There's a reason why the parking lot is always empty. We were here for about 30 minutes and not one employee spoke to us. We were also unable to see a table in person we were interested in purchasing.

Great price, beautiful selection, rude but not pushy rep/salesperson. I did not like the 20 questions I was required to answer to buy my furniture piece. I would have been fine with giving 5 stars, but I did not appreciate the attitude from the salesperson after declining to answer all of his questions. I would have left it at that and not bothered to leave a review except for a snide comment at the end of our interaction. The salesperson trivialize my concerns about giving out all of my personal information. Very unprofessional, I will not work with him again. The amount of information they demand is unacceptable and invasive. Frist and last name, email address, home address, license plate, model of my vehicle, and my driver's license! Just for a carry out item with a cash purchase. Unacceptable.

Bought a recliner for my 81 yo Dad. First they said it would be a two month wait for it. That turned into a three month wait for it. The recliner finally came in, we brought it home everything was working great….Then six days later the adjustable headrest completely broke. Took another week and a half to talk to somebody in the claims dept about it. First available appointment for a tech to come and inspect it is 6 weeks out (Oct 2). And that’s for them to look at it and to decide if it can be fixed or if they need to send a replacement! So who knows how much longer after that it will be before we receive anything!!! They seem to have nice things and decent prices but anything after that has been a total nightmare!!! It’s really sad because my dad really needs that adjustable headrest for his neck issues and now we are waiting again for who knows how long!!!

Worst customer service ever. We bought a Langford dining table set with 6 chairs, 3 of the chairs were scuffled, had discoloration and 1 had a black stain. Was told by the delivery guy they will send a technician to fix and if we didn’t like the fix, they will replace them. No one contacted us, so we called. Got hung up or “disconnected” every single time by Ashley. It’s like once you buy the furniture from there, you will be ignored immediately. There’s literally no one talking to you once you purchased from them. Really poor quality of service and disappointing. We thought we paid for high quality and service, turns out just low quality furniture with non-existent service.

Not pleasant with their customer service. Our delivery guy was very irresponsible and Ashley’s customer service never picks up the phone. Basically, they sell stuff and they don’t want anymore business from you. I wouldn’t consider them as they have the worst service ever.

I'm giving this one star because the staff was friendly every time we talked to them, but other than that this would be 0-star review if it could. We paid for a couch here in early April and were told that it would be shipped to us within a maximum of 12 weeks (but that it most likely wouldn't take that long and would get to us within a month). Every month or so I would call and see if there was a confirmed delivery date. Almost every time they would say something like "yep, it's almost hit the warehouse so it should get to you sometime next week!". But then every time this happened and I called back a week later to follow up, they pretended like they never said anything and said that our new "estimated delivery date" would be sometime in a month or so. After almost 5 months of waiting, I started shopping around and found the same couch for the same price at a local discount furniture store in American Fork (they got it delivered to me in 2 days). Fortunately I was able to cancel my order here. I get that furniture is backed up right now because of the lumber shortage and other things, but the lack of transparency (always telling us that our delivery was right around the corner, when it really wasn't) was just dishonest and frustrating. Seems like a corrupt practice they're using to keep customers from cancelling orders.

Staff was very rude.

Placed an order (in this store) for barstools on July 6th, 2021 and they told us they'd come by July 11th. They did not show up so we called and were told they'd be here by the July 18th. Didn't show up so we called again, also delayed again. Funny thing is nobody really knew what was going on, they just kept making assumptions as to when they'd arrive. Finally I call to cancel on July 26th and they talked me into waiting 1 more day but noted I'd cancel if they didn't arrive. Shockingly, they did not arrive and I reached a representative who said it was cancelled on July 28th. Well today, August 14th they show up at my house and I saw I was charged for them. I call and ask why they showed up and that rep told me I had to go into the store to cancel. THE AUDACITY of this company. I was told they were cancelled and I was never told of this policy one time. This would have been cleared up if the store itself had answered the dozens of phone calls to them over the last month. I even tested it, just now, when I went in to return the thing. I called on my way in, watched customer service literally do nothing and they weren't busy with other customers. They then proceeded to tell me in store that they don't do returns after the items are delivered. You, the reader, see how this all sounds crazy, right? This place is set up just like a scam call center. Separate business entities with isolated information from department to department so that they can deflect and push blame on others while also entrapping you into taking your money. They did return my money, but made sure to note that was ONLY because they had a note that I tried to cancel. Which also proves that store had that information weeks ago and just never called me. Why would they? They didn't want to lose money. You guys BETTER take returns after they are delivered because there is no reason not to take a completely sealed box that was delivered in the last 12 hours! EXCEPT TO TAKE MY MONEY. Seriously what other reason is there?

Had a great experience at the store, and was excited for our living room set to arrive with a quick delivery date. The order came...and was wrong. There was no one to call to talk about the delivery besides the original salesperson. He assumed there had been a glitch in the system, and would personally see the mistake was fixed. The next delivery date came, and the exact same mistake had been made. Infuriating! Again, there's no accountability, no one to talk to besides the same salesman who says there must be the same mysterious glitch happening. While they sit with a team somewhere to solve this "glitch", I sit on the floor in my empty living room, hoping the family that was going to stay with us is okay sleeping on the floor.