Ashley HomeStore Orem, UT
No matter which Ashley HomeStore location you visit you'll find stylish quality furniture that's just right for any room in the house. But we're much more than just a furniture store - we're a member of the community! Ashley HomeStore owners and their team members live and work in the same areas in which their stores are located so they understand the importance of community involvement. Many participate in philanthropic activities and events and - at the national level - Ashley takes its philanthropic responsibility seriously by providing support for major charities throughout the country. Visit your nearest Ashley HomeStore showroom today.
First off, every time you ask about anything, they say “for you, I can do 50% off. But in every other furniture store, already has it market at regular price at that. So say RC Willey the furniture is $1,000 at no discount, and Ashley’s regular price it’s at $2,000. Then the salesman keeps saying “I’ll can do 50% off for you, But in reality he’s doing nothing. It drove me crazy!!!!! Then the bedroom set that we got for our bedroom, “was and still is” a nightmare gone wrong. When were about to pay, the “salesman” said that the bed will be Delivered in two weeks(Give or take a day or two so that is good) “BUT” The rails on the bed can be at your house for almost another month past that. So like 5-6 weeks. We were about to just walk out and just go to RC Willey but the salesman said we can get you temporary rails, won’t be the same color but At least your bed will be secured until the other ones come In. I said “ so you promise?” He said I promise and I’ll make sure because I’ll even be there. He never showed, the temporary rails never showed, my brand new dresser would not open and close because the side latch or something was not there I found it in the bottom drawer I guess they were thinking I would never use it I guess. There were no sleep tracker’s for our Tempur-pedic which I had to pay an extra $500 for. I even bought an expensive dining table with eight chairs and they brought eight of the same chairs but It should’ve been six and the two end with The arm rails. So, if there was a “Zero” star, that’s what they should’ve gotten
Nice and knowledgeable sales man
Kate was incredibly helpful and sweet to our family! She worked so hard to resolve the issues we were having. I would highly recommend this store!
The salesman "forgot" to add our end tables and cuffee table. The sofa chair was torn underneath, and none of the feet holes were pre-drilled. Pretty disappointing experience overall. 🤷♂️
We ordered a bedroom set with them during their Labor Day sale. The set is beautiful. Given the pandemic it took three weeks to deliver which is understandable. It’s when they delivered that the trouble started. The delivery men showed up almost two hours early. Me and my boyfriend were out and about. I was rushed home from the grocery store with my four kids to accommodate them when they showed up outside of their delivery window. One of the delivery men was extremely rude. He treated me really poorly. Yelled at me and told me that he wasn’t going to deliver the furniture because I was upset they showed up early. Once they left we discovered the support slats on the bed were broken and one of the drawers for the nightstand were broken. It took four days to have someone come look at the items. We received a new drawer for the nightstand almost 2 weeks after the original shipment. The slats for the bed never came. We’ve spent a week trying to get through to someone via phone and online chat only to be let down and now the whole frame of the expensive bed we bought is breaking because they failed to uphold their standard. Make sure you discuss in detail what your expected of when the delivery comes and make sure whoever purchases the set is there when they deliver. Otherwise they treat you like a none the wiser. I would not recommend this store. Also we were told we would receive a 300 dollar gift card upon purchase that we still haven’t seen.
DO NOT BUY FROM THIS STORE! So sad that we don’t have 0 stars option to review this place. The store looks nice, the furniture also looks great. The problem starts after you pay! They will try to fool you trying to extend their delivery due date. They did this to us for 2 times. They will come up with lies and more lies and you will never receive what you paid for. We bought a really expensive sofa in April at this store, our delivery was pushed 2 times and the last date was for July. Are you seriously? 3 months waiting for the date to pick up the sofa and they told us they just have one part of the sofa. Customer service do not work at all, if you need to talk to them you will wait a good 30 minutes on the phone. We went to the store and asked for a refund. Don’t loose your time on this place, see the comments on their Facebook page.
My salesman was amazing. Everything after that was crap. Couch was supposed to be here today. Ordered 5/23. Called on the pickup date, not available tell July 27th. Warehouse said they called June 4th and left me a message. Well, I had no call, and my phone is not set up to leave voice messages. So they lied, or dialed another phone number. They should have also tried more than one time. We spent 3 hours, in the store making sure the couch we wanted wasn't out of stock or on back order, we even passed up on a couch we like better because it wasn't available tell July 3rd ish. The couch we ordered is now going to get here even later than the couch we originally looked at. Communication is for sure not a positive thing with Ashley furniture. We were told there was nothing they can do. I decided to do a refund. Store doesn't do refunds if you paid with cash. They'll have corprate send you a check in 2 to 6 weeks. Yeah, okay, super helpful. So now I'm out that money and waiting on corporate for the cash to go buy another couch. Crap happens, but at least try to make it right. 0 stars. Won't be back. Found the same couch at RC Willy for cheaper. I had a great experience with this store at first, but they dropped ball afterwards.
Ask for Tim DeWolf! We had a wonderful experience with Tim. He listened to our needs and what we wanted. He is very knowledgeable about all the furniture items we had questions about; even items that were online and in other stores. He was patient and kind as we went around trying several different items. He listened to what we liked/ disliked and helped us narrow it down to our final purchase. By far the best person to work with! Ask for Tim, he will help you find exactly what your wanting.
Their furniture is beautiful but their customer service is horrible, I will not purchase from them again.
The only con was that I was originally told a lower price for a dinning table set. I came back 20 minutes later to purchase it and someone else helped me and was given a higher price. Overall, I'm very pleased with the help and service I was given. They were friendly and helpful. I received my furniture within a week. The deliverymen were professional and we're wearing mask and gloves. I would order from them again but I will try to find my original salesperson.
MJ is the best. Worked hard for us and got us what we wanted. Thank you!!!
Disappointed with the sales tactics of the salesman who sold us a mattress. We purchased it 5/02 because my wife was 30 weeks pregnant and needing something asap which we told the salesman. He told us 5 to 7 business days. When I pointed out that the order said direct ship 5/27 he stated that they always put that but it comes sooner. I knew he was lying but this was after we were told nothing was refundable so I knew we had just been lied to for a sale. 24 days later, my pregnant wife is still hurting and we are hoping its shipped tomorrow. That was the last item we will ever buy at Ashley's. Hopefully the mattress will be worth the wait but its been a long 3 weeks which was supposed to be only 5 days...
The person that attended us was very polite and very helpful. I would come again for more furniture in the future. Tim Mateo I'm pretty sure was the person that attended us. Great man.
Went into the Orem store Thursday May 21 I knew exactly what I wanted and it was on sale online but thought I would go through a salesman since they’re paid on commission and everything has been closed due to COVID-19. The store was pretty empty, after several minutes an employee asked me if I needed help, I said “yes” and he responded with “be right back” never saw him again. After walking around I finally found another salesman. I showed him exactly what a wanted (a TV stand/entertainment center). His iPad was slow and wasn’t working correctly. Finally got it pulled up and all my info. He had to get approval for the online price match from (I’m assuming) a manager in the office named Kate (?). She was very unprofessional and acted annoyed/put out trying to help the salesman get my order in. All of this right in front of me. Finally after SEVERAL awkward minutes of going back and forth, everything is ready. What should have taken 15 min took almost 40. I’m not sure if the salesman was new but either way this “manager” should have been more helpful and professional especially in front of a customer. Next time I’ll just purchase online and save myself the headache.
Everything was well and good. They had excellent service, The pricing was great! So 5 stars for that aspect! Then came the delivery.... We have no furniture in our house because we moved we set it up to be delivered the week after (the closest available time in our area) then I get a phone call saying they couldn’t get it shipped in time? We ordered it a month and a half in advance what do you mean you couldn’t ship it in time? Now we’re out of furniture for another week. Very very very disappointed with the delivery service.
In store experience was terrible, their greeters were some of the least helpful people I have ever met. They argued with me endlessly, told me I was wrong about my issues over and over and I later confirmed I was correct with the manager. The guys straight up got written up and sent home for being so difficult. It also took me 4 weeks to get ahold of someone for online customer service and ultimately they just made excuses for their lack of communication, and were very argumentative. I will never shop here again, I would rather pay twice as much money to never deal with these people again.
Been on the phone for over and hour again. Great customer service. 🙄
Great selection but the salesman's are right on you.
We ordered our couches, tables and son’s bed March 23. The bed was supposed to be our son’s Easter gift. We put off delivery until April 8 so we could sell our old couch. April 8 comes around and the couches and tables get set up no problem! Our son’s bed was missing the hardware to put the loft together. They had over 2 weeks to be sure everything needed was there, but NOPE. We got text messages saying they were reviewing our order to ensure it was all there! A week and a half later we get the hardware necessary so I call to make an appointment for them to come out and complete the bed. I was told it would be another 2 weeks till they could get someone out and I’d be placed on a cancellation list. I happen to look to see if we for sure had everything to get the bed done cause at this point my husband and I are just ready to do it ourselves. But the slats for the mattress to sit on are missing too! My husband calls to talk to someone and is told that we may be charged for the slats! Are you kidding me? We have now waited a month and it’s still not put together. If we end up getting charged you can expect a BBB complaint filed. This is absolutely ridiculous. We’ve ordered from Ashely Furniture one other time and had no issues. We are DONE with Ashley Furniture. We will go elsewhere for our furniture needs from now on.
WOW! We can’t say enough good things about our experience! TIM was AMAZING and saved us a TON of money and listened to our wants and needs. He was very nice and helpful the whole time! If you want nice new, high quality furniture head to Ashley’s and ask for TIM! Amazing experience!
we went here to buy some furniture and salesmen Tim was very helpful and there wasn't any pressure at all. We enjoyed our experience!
If I could use negative stars, I WOULD! I am so disappointed. My husband and I purchased a mattress, thinking they would have some satisfaction guarantee. Fun fact! They don’t! You cannot return a mattress, even if you wake up with backaches. They will not tell you about the no return policy until AFTER everything is signed. The management at this location is just a joke. Don’t expect to talk to the manager when something is wrong; He will hide in his little back room and send out his sale associates to try to sell you other shiz. Don’t let Ashley Furniture be your $5,000 mistake. #ashleyfurnituresucks
Don’t, under any circumstances, buy a mattress here unless you’re already very familiar with the specific model you’re getting. My pregnant wife and I have woken up with back pain every morning since we purchased, and after exchanging our mattress here for a more expensive one, still have that same back pain. Now, they are telling us that even though we spent over $3000 on these mattresses, that they will not refund or give us store credit for them. We have kept a cover on and they are in pristine condition. Many mattress stores like Purple and Nectar offer full refunds if you’re not satisfied, but not at Ashley! And they don’t tell you there are no refunds until you happen to ask AFTER you’ve signed the contract. There are 5 salesmen for every customer in this store. Buy from Amazon!