Ashley HomeStore Orem, UT 84058

Customer service is great and very nice

A great experience with this store!

We were looking for a recliner and had shopped around without success, mostly the one we wanted was months away from delivery. Our sales representative looked on his computer and found a different color of the exact recliner we liked and it actually turned out to be a better match for the colors of our other furniture. We appreciated the extra mile he went.

Mr Mike is the nicest! We had a great experience!

Narissa was the sale associate I worked with. She was able to work with me and get everything I needed in the time frame I needed it. She was very patient and accommodating and I appreciated the time she took to help me out. Definitely will be returning here in the future.

Nice store, good products at reasonable prices. Helpful employees.

The lady was nicee

Stop selling things you don’t have! They sold us several items that they said would be delivered two weeks after our purchase. It’s been over a month since then and the delivery has been indefinitely postponed. I understand shortages right now, but don’t tell your customers they’ll get something at a certain time when you don’t know!

I have been in two separate times! Both times I have been waiting patiently for someone to help and take my money. Both times I walk out after an hour wait. They weren’t even busy!

Not happy. Received my order which was a table only to realize the handle was built into the wrong side!!!

We bought a couch and the sales rep said it would be delivered before May 1st. That came and went and I called and they gave me another date of May 27th. That came and went and I heard nothing. I did a chat and they told me it will be delivered in June 28th. I will never buy from them again, they are dishonest people.

Do not purchase anything from this store. They are not honest in their dealings and and do not care about their customers.

We're building a new home and donated practically everything from our old one...read: we need furniture, lots of it. We visited Ashley on a Saturday afternoon and not one person on the floor offered help, said hi, or even acknowledged us (I did overhear their lunch plans being made at the helpdesk, though). Not impressed.

Most unethical and abusive furniture company I have ever dealt with. This company lies to get the sale online and on the floor. If you do no want headaches Id honestly advise you to stay clear from Ashley Furniture. Again, it is NOT WORTH IT, no matter what they tell you DO NOT FALL FOR IT like Me and thousands of others did. Check the Facebook page for thousands of customers who where lied to and report to have been scammed by Ashley Furniture. Facebook page is “ Ashley Furniture Customer Complaints”

WORST CUSTOMER SERVICE!!! I will never purchase from them again and may cancel my current order.

We ordered a couch loveseat and a recliner waited around a Saturday for them to show up and when they got delivered only the loveseat showed up they said we had on the order that we was going to pick the rest up witch I paid for shipping on them all so I tried to call and complain and they just said I don’t have time to listen to you call this number and set up a new delivery date. So I had to sit around a full nother Saturday for them to bring the other 2 and when they did they just shoved them out of the truck on the road then drugged them into the house. Not very satisfied with them for how much I paid for the set probably won’t ever be returning to there stores again.

This has been the worst buying experience!! I would go anywhere before I bought anything from this store! We ordered our couch set and bedroom set January 1st, after we purchased the furniture we were told it was on back order. One couch is available however the other one and the bedroom set would take about 4 weeks to come in. We thought no problem, we could wait. So we picked up the one couch from the warehouse and would wait for the rest to come in. 4 weeks go by and we haven’t heard anything, so I called, still on back order check back in 4 week, this has been going on for 5 months!!!! So finally, finally the store called me last Monday to let me know the rest of our order was in, and I could pick it up from the warehouse! What, I don’t think so we paid for delivery, so she fumbles around and says oh we only deliver to your area every other week,🙄 I told her 2 weeks wasn’t going to hurt us any as we have been waiting 5 months already!!! So I take the day off of work, she said someone needs to be there to accept the delivery, and I’m waiting, waiting nothing no call no one shows up so I think I better call to see what time they will be here.... yep you guessed it, we are not scheduled to deliver your order you need to come to the warehouse to pick it up 😡. We live over an hour away, that is why we paid for delivery!!! So I just canceled my entire order and will go to RC Willey tomorrow and order from them!!! DON’T SHOP HERE, Don’t waste your time!!!!!!

My husband and I purchased a couch here on February 6th for our new home. We were told the couch would be delivered by mid-March. Well, when mid-March came and went with no couch, we called and were told the couch would be delivered April 17th. Surprise--no couch showed up then. I called the next week and was told that our couch wasn't even in the warehouse, and that there was no estimated delivery date. I called again this week and was told the couch would be delivered May 22nd--basically 3.5 months from when we ordered it. When I asked why the delay was so long, I was told that it was due to it being backordered (which makes so sense to me because we were told the couch was on sale because of its limited quantities) and because of COVID measures. I understand that life happens and things get delayed, and I'm grateful that they are taking safety precautions with COVID. However, we purchased this couch thinking we'd only be without a couch in our new home for a few weeks. I'm now 18 weeks pregnant with no couch in sight for another month (honestly, not holding out much hope that it comes by that date at this point). I think Ashley needs to be much clearer with their customers to provide realistic delivery dates and to keep their customers updated when those delivery dates change, especially when it shifts in increments of months. We will not be buying from here again, though that decision may have been different had they done a better job of keeping us informed of the status of our couch. So just know if you buy from here right now, you may not see your furniture until well after you expect to see it.

Dr. Michael Macy(spelling?) You are a liar. Somehow you have managed to become the manager of this store. ALL POTENTIAL BUYERS: Do not listen to a word this man says. Go look at your furniture, take pictures and go order online. Do not order from this store. The customer service stops when you leave. Dr Michael. You know how to make it right.

Delivery date got pushed back four different times, they didn't do anything to help or try to resolve the issue. Terrible customer service. When we initially ordered the couches I think they lied to us about how soon we could get them to make the sale (we needed them asap as a medical clinic)