Ashley Store Riverdale, UT

My partner and I bought a dining room set and a bed frame from here and it was horrible. First the salesman, Kent, forgot to add the foot board into the order. When we told them to cancel the order and do it correctly, they refused and did a whole new sales order and charged us a 2nd delivery fee after they screwed up. Then they messed up the delivery date on that second sales order they made. We had to call and have it fixed afterwards. After that, a month later on the delivery date, they had ordered the wrong color of the bedframe. We wanted dark brown, which is what was on their sales floor, but the salesman had put white instead. So we had to reject the bedframe and keep sleeping on our floor for another week. Then when I went to reschedule the delivery with the correct color, they almost sent me the wrong size of bedframe. I was able to get everything worked out but needless to say, I will never buy anything from Ashley Furniture ever again. If you can't get a simple order right the second or third time, that's just gross incompetence. Just go to RC Willey instead. I've never had an issue with them and they have always been better about handling issues I have.

Tia was great!

Kent is the man! He helped us and answered all our questions.

Eric was an amazing employee gave Sid a paper very nice man but the lady name Tina tya whatever her name is very rude , didn’t wanna sale to us because we looked under age.

This was the best experience we’ve had buying furniture in a very long time. The other furniture giant in Utah could learn a lot about customer care from the folks at Ashley Furniture. This will be our first stop for future furniture shopping. Thanks to Erik and Tia for a great deal!

If I could give one star i could first of all im reporting them to the better business bureau first they scammed my elder parents but thats not even why im writing this review its because they lied and said they could exchange my mattress after 30 nights of sleep but before 90 days and ive had horrible customer services calls i have called the store manyt times only one person named chris answered and told me to talk to spencer but i am calling again andthen coming in if they dont answer i am trying to exchange my bed and i asked upon purchase if i need to purchase a mattress protector they told me no so i didnt purchase one with them but i did purchase one at another store and no they are telling me because of the time of purchase they werent bought together i cant exchange i havent slept well since 9/14/25 and looks like they screwed me and the parent thing my parents bought a minkey chair and couches and then they were ugly they try to return them and they said no then they were trying to exchange and they said no and someone at the store told them to donate it and then they wouldnt pay so they did that and are still getting charged $300 does that make any sense no it doesn't why would anyone tell them to do that ? they have ruined credit and i believe that this store likes sales and scamming there has been no help no constancy within people at the store or over the phone. i am writing this as im on the phone with them oh yea i also bought a bed room set that didnt have nails for the bed frame and ive been trying to obtain them and still no nails for the frame and no we didnt lose them they didnt come with any and we didnt know till after so if spencer see this see you friday and no not to hurt you but to hopefully get this resolved or something because this is the worst services i have ever gotten from ashley and yes im upset and i at this point with 4 different reps that dont know there job and people who work at this location that give misinformation not a good look buy somewhere else and dont waste your time money or headache on them.

The people there were very friendly and super helpful, Tia was very nie and easy to talk too, and her supervisor was really chill and I appreciate their help.

Used to be a 2 star review but even that is too high. This company's customer service is entirely outsourced to foreign call centers and is absolutely atrocious. Had a item arrived broken - I'm not exaggerating when I say it took dozens of frustrating phone calls and 2 months of waiting to receive a replacement part. On another order, we were told the day before our scheduled delivery that it was to delayed a week. On the next "delivery day," nothing arrived. Their Philippines based customer service canceled our order for no reason and were essentially making up delivery dates. The Store associates had no idea why they canceled the order. They offered to resubmit but at that point we had enough. We will never buy furniture from the Ashley Franchise again.

We came in just wanting to look around and get some ideas, however during our first visit we were harassed non stop by one employee which drove us to leave for the day. After some thinking and debate, we decided to return, and the person we had greet us and take care of us did an amazing job and very much justified the second chance we gave them. She did a great job and answered all our questions and gave us space until we approached her, unlike the employee we had last time who followed us around and hounded us non stop. We were very pleased with the respect we got during the second visit and will be returning to this store.

I recently purchased a mattress from Ashley’s Furniture and was helped by Noah Herrera. He was incredibly knowledgeable and patient, helping me find the perfect mattress that fit both my comfort and budget. The entire experience was smooth and stress-free — I couldn’t be happier with my purchase. Highly recommend asking for Noah if you’re looking for great customer service and a product you’ll love!

Tia was a great help when I came in. She was very respectful and was very knowledgeable, she was able to answer all of my questions. She and Ashley Furniture will be recommended to all my friends and family!

If you go here, ask for Tia. She is truly great to work with. Super friendly, answered all of our questions. She will be our go to salesperson from now on and we will recommend her to everyone.

This review should count as two good reviews!! We have been there twice now, both times bought furniture, and been very pleased!! Andrew helped us each time, even going out of his way to come back to the store for us this last time! First we bought a couch, we were pretty picky, and took our sweet time! Andrew was patient and very helpful! We had to finance it and he made sure we felt comfortable with that process too! This last time we went in knowing exactly what tv stand we wanted and were in and out of there so fast! Plus we are thrilled with how quickly it will be delivered to our house!! Our couch is so comfy and we can’t wait to see the tv stand in our space! Thank you guys!!!

Phoenix, was my sales person. She was very helpful and explained everything to me, took the time to actually help me with the application process. Listened to my needs. I highly recommend her if you need new furniture for your home. Big shot out to Luigi the acima manager aswell. He was very helpful and polite.

We had a great experience at the Riverdale location. Jenna was friendly and helpful but also not pushy. We will be back in the future.

We went to Ashley's looking for a loveseat and we left we buying a couch and loveseat. We had excellent help from Tia. Thanks Tia, we'll be back if we need anymore furniture!!!

Phoenix has been such a great help from buying a recliner to a new mattress! She is extremely helpful, always positive, kind and patient throughout the process. I would highly recommend her to anyone looking for new furniture in their home!

Giant ashley store. They didn't swarm us at first and it was nice.

(Translated by Google) We recently visited this store ready to make a purchase, but unfortunately, our experience was disappointing. Our sales associate, Noah, was kind and polite, but it was clear he was new and lacked the support he needed from his team. From the moment we walked in, no one greeted us or offered assistance — we had to ask for help ourselves. It felt as though we weren't taken seriously as potential buyers, which was frustrating. As we moved further along in the process, Noah did his best, but when he needed assistance to close the sale, his coworkers were unhelpful and dismissive. Their lack of support not only set him up to fail but also cost them a way out, as we ultimately walked out due to the poor treatment. Unless you walk in looking like you're “made of money,” don't expect decent service. We left feeling disrespected and unwelcome, and I wouldn't recommend this store based on our experience. We recently visited this store with the intention of making a purchase, but unfortunately our experience was disappointing. Our sales associate, Noah, was friendly and respectful, but it was clear he was new and didn't have the support he needed from his team. From the moment we walked in, no one greeted us or offered to help—we had to ask for help ourselves. It felt like we weren't taken seriously as buyers. As the process progressed, Noah did his best, but when he needed help closing the sale, his coworkers were indifferent and uncooperative. Their lack of support not only hurt him, but it also cost them a sale, as we decided to leave due to the poor customer service. Unless you walk in looking like you're "made of money," don't expect good service. We left feeling disrespected and unwelcome, and I wouldn't recommend this store based on our experience. (Original) We recently visited this store ready to make a purchase, but unfortunately, our experience was disappointing. Our sales associate, Noah, was kind and polite, but it was clear he was new and lacked the support he needed from his team. From the moment we walked in, no one greeted us or offered assistance — we had to ask for help ourselves. It felt as though we weren’t taken seriously as potential buyers, which was frustrating. As we moved further along in the process, Noah did his best, but when he needed assistance to close the sale, his coworkers were unhelpful and dismissive. Their lack of support not only set him up to fail but also cost them a sale, as we ultimately walked out due to the poor treatment. Unless you walk in looking like you’re “made of money,” don’t expect decent service. We left feeling disrespected and unwelcome, and I wouldn’t recommend this store based on our experience. Recientemente visitamos esta tienda con la intención de hacer una compra, pero lamentablemente nuestra experiencia fue decepcionante. Nuestro asesor de ventas, Noah, fue amable y respetuoso, pero era evidente que era nuevo y no contaba con el apoyo que necesitaba de parte de su equipo. Desde el momento en que entramos, nadie nos saludó ni se ofreció a ayudarnos — tuvimos que pedir atención por nuestra cuenta. Se sintió como si no nos tomaran en serio como compradores. A medida que avanzaba el proceso, Noah hizo lo mejor que pudo, pero cuando necesitó ayuda para cerrar la venta, sus compañeros de trabajo fueron indiferentes y poco colaborativos. Su falta de apoyo no solo lo perjudicó a él, sino que también les costó una venta, ya que decidimos irnos debido al mal trato. A menos que entres pareciendo que estás “hecho de dinero”, no esperes recibir un buen servicio. Nos fuimos sintiéndonos irrespetados y no bienvenidos, y no recomendaría esta tienda basándome en nuestra experiencia.

If you go here ask for Tia and she will take great care of you! she’s helped me a few times and i definitely recommend her and Ashley’s over any furniture store!

Super friendly staff! Great selection! Answered all of my questions!

Bought a couch set for over 4000 the old lady that works there convinced me and my wife to get the protection plan so we spent another 500 to get it then when we needed to use the protection plan they dont cover anything the old lady told us that they would fix or repair anything , she said we could dump a gallon of paint and they would either clean or replace but that is not the case I got the run around from calling Ashley's to calling GBS then them telling me I need to call the store or the Gbs to file A claim they have been no help no one seems to want to fix the problem but atleast that old lady got her commission of the sale and people that want a good product and a warranty get screwed out of everything , I would never shop at this store again and I and making sure everyone i know never shops there where there is nothing but lies

I would recommend avoiding in store purchases at all Ashley Furniture locations. Apparently all in store purchases are final sales and cannot be returned, even if they are delivered damaged or broken! I recently bought a reclining sectional from this location and even purchased the extended warranty and the delivery/setup service. The day they were delivered we realized one of the recliners did not close back up. After this and realizing the overall quality was not worth the amount we paid, I called that same day and requested a return. Dealing with customer service has been an actual nightmare for months now with no resolution. I still have a broken couch. The store says all sales are final (I wasn’t made aware of this at the time of purchase) and they tell me to call the customer care line. The customer care line says to request refunds from the store. So basically nobody wants to help and none of the departments communicate with each other. It’s definitely not worth shopping here when other retail companies offer better service and backing of their products. Or you can even get better service just shopping on Ashley’s website. Why bother shopping in store when you pay higher prices with a no return policy and receive no help with issues afterwards!

Hayden did a great job selling me a nectar mattress on sep17

Purchased a Bedroom set that was delivered on 9/6/25. Provided representative the back wall measurement of 132" purchased furniture on assurance that it would fit. Easy mistake Agent measured for a queen not the king I purchased. Ashley will not do a partial return of just the night stands as "All sales are final" furniture is still in box it just physically won't fit in my space 0 accountability will update if issue is resolved.

Amazing store! So many options! Great experience!

Felt like I kept getting the run around on simple questions ! Also have called location and no one ever answers which is also no help

Pretty much everything about my couch purchase has been awful. When you walk in the store there's about 10 employees all chatting, but I almost had to force myself into their circle to get any attention. Young salesman was nice. Later, I received a text that my delivery had been scheduled at the date I requested, but no one had ever called me or asked when I would like delivery. The delivery is expensive and NOT " white glove." My couch/home was left with plastic ties & other stuff I had to pick up & throw away. And one delivery guy was tugging on the sofa to move it & I could see the frame bending. In the mean time I was notified that I was owed a refund for a portion of the couch cost. It has taken 3 phone calls & one trip into the store & I still have not received my refund. Do yourself a favor and shop at Sparrows or RC Willey. This experience has been terrible

I purchased a sectional two weeks ago. Was told it would be delivered to my new place on 8/16/25. Got a call this morning, two days before delivery and was told they don’t have a piece to my sectional. They said they cannot deliver until over a month later on 9/20… I will not be doing business with Ashley in the future and will be calling the store to cancel my order. Can’t go without a couch for a month.

Eric Z. was so great helping us with a mattress! Thank you!

Very poor quality furniture. We got a couch delivered with the chase piece frame already showing signs of being broken. I was not home when the furniture was delivered but my wife was there and said she was bullied into just accepting the furniture. The delivery person said we could just call Ashley to get it replaced if anything was broken so that's what we did. They were very difficult to work with. we had interactions with them for at least a month trying to get them to replace it. They didn't initially believe the piece was broken and said they would send someone over. That person never came so we rescheduled and it was another no show. We didn't have the time and energy to keep dealing with this so we eventually just accepted that we had bought a subpar piece of furniture and weren't going to get it replaced. Within a year the frame actually did break and when we called it was just barely past the one year warranty period. They said there was nothing they can do because the warranty period was over. I feel extremely frustrated that we paid full price and were bullied into accepting broken furniture. Customer service was not helpful at all and were quick to just tell us nothing could be done. I will never ever buy furniture from this company again.

Oh my gosh where do I start!!! Jenna Jenna Jenna! How Is she “new” but yet seemed like she’d been there for years! She was so knowledgeable and helpful with all my needs while also trying every angle to get the most bang for my buck!!! She was so patient with my needs and even with my kids. The price for all I got was amazing and even better financing was a breeze! Go see Jenna you won’t be disappointed at all thank you Jenna! (And Alicia) ❤️

We didn't like being bothered after we told the salesman we would let him know if we needed help. It's so frustrating to keep being interrupted when you're trying to make a decision. So we left without a purchase.

Love my new bed

The worst mistake of my life was buying from Ashley Furniture! I trusted the salesperson, now I'm stuck with a sectional that doesn't fit in my living room! Their return policies are ridiculous! I don't recommend Ashley at all !!!

Shasta helped us and was really friendly. She gave us a discount and made sure we got exactly what we needed without any pressure. Definitely recommend

I love Ashley Furniture!! Rome, is our furniture finder was amazing!! She spent two hours with us as we put our bedroom and family room. Great Knowledge and taste!! Grateful for her help!! Thank you!!! Ask for ROME...

Our buying experience super easy and enjoyable shout out to the homie Dom for being great with us

Dom Jones was great to work with.

The in store experience was good the sales lady we had helping us was great but they canceled our delivery three times and told us different excuses each time we asked why. One person would say we could pick up from the warehouse and the other would say it was canceled cause of back order. We called the day before our first delivery cause they had our zip code wrong and they canceled the delivery cause of that, second time they said its cause its on back order but then the other said no its in the warehouse but they never gave us a time to get it delivered so they canceled again. Every time we called its a different excuse from every person. They told us they will deliver it now Thursday but they said we will get a time the day before so I told them if i don't hear by the morning what time its at i want a refund. Me and my husband work and someone has to b home to sign off on it and it frustrating we take off work and no one tells us anything till we call and ask where our delivery is .

Steven was amazing and such a great help!

We had an excellent experience at Ashley Furniture. Dom Jones, our sales representative, was incredibly knowledgeable and personable. They guided us through the entire couch-buying process, helping us find the perfect couch for our living room within our budget! We highly recommend Dom!

Ashley of Riverdale has the worst customer service ever. I purchased a wooden Cal King bed frame with drawers for over $2300. The very inexperienced sales person wrote up the order showing a Cal King bunkie board. The manager said she needed to write up 2 foundation boards because they are just Twin XL. Four people investigated it and they said the order was correct. I paid for a Cal King bunkie board. The bed arrived with only one twin XL bunkie board. When I called to complain, they told me to come in the store to straighten out the bunkie board issue and that it would be ok to put my $2000 mattress directly on the slats until it was resolved. After the delivery team left, the noxious fumes from the wood bed frame filled up the whole house giving us all headaches. I’ve had to leave all windows open throughout the house, purchase a space heater, charcoal filters, put baking soda and vinegar in the bedroom and I have left all ventilating fans on over night and we still can’t even go near the room without feeling ill. The formaldehyde smell is so STRONG! I’ve never smelled anything so strong. Then I noticed the feet under the bed are crooked (see photos). So I went into the Riverdale store today to resolve these issues. They said, “that’s what you ordered” as if I had a choice of how the bed came. Why would they have a purchase line item that says Cal King if you have to buy two??? When I complained about the strong smell, they tried to claim that the “new wood” smell was normal!! I wonder how they would feel trying to sleep in a home that is now making us sick! Their only solution was to give me the two bunkie boards that I paid for on my order shown as Cal King bunkie board. Regarding the other issues, they gave me their customer service number so I could make my own appointment to fix the feet and noxious smell issues. How hard would it have been to say, let me call customer service for you to get a technician out there?

My wife and I had a great experience at Ashley especially because of Andrew. Andrew was very patient and knowledgeable about all the furniture we were looking at. We spent over 3 hours at the store going back and forth and he was there helping and recommending ideas for us. He was able to arrange our furniture to be delivered a specify day for us which was vital for our schedule. Andrew I feel is a asset to Ashley and so very helpful to us. The next day he called to follow up with us and to confirm we had furniture to be delivered the following day. We look forward to working with him in the future and recommend anyone to ask for Andrew. Thanks Andrew and the Ashley team!

Great personality, attentive without intruding, helpful and kind, so nice in this busy day. Thank you Korlee , kudos!!!!

Korlee C. was so friendly and helped my husband and I find our recliner super quick! She made the whole process so easy, we will definitely be coming back to Ashley Furniture again!

Both Kayla and Don were awesome sales people, putting us at ease and helping us find the perfect piece, at the right price, for our home. The store staff was great in general, answering our questions and concerns and helping us resolve minor issues. Highly recommend.

Way over priced stuff.

Dom Jones was an incredible sales person. Super helpful with everything! Both super pushy and soooooo friendly and great with our son too!!! Luigi was great and helpful as well! Great experience!

It was a very good day. Great help from Korlee Combe. She was the very first person to talk to me and 30 minutes later I had the furniture I came for. Korlee is a very prompt, smart individual with great customer awareness. Good job, Korlee!

Romiette was phenomenal with helping me pickup a new couch. Made the process super easy and took time to show me plenty of options. I definitely recommend working with her and Dana!

Julia was amazing! Very helpful and responsive! She is the best. Will continue buying furniture from her!

Kent was very helpful!!!

This Ashley store is a joke, do not go there. Went into the store to buy a bed, walked to the back of the store (without a greeting), stood in the aisle where the bed set that we wanted for over 15 minutes in the open as we watched associate after associate pass us. One lady finally approached us and asked us how long we have been waiting and I said over 15 minutes which she was apologetic. The highlight of the experience was when she brought an older salesman and he helped us throughout the process and was very professional. After that Ashley got there money and customer service went down the drain. 1st delivery there was a staple and paper on the footboard and night stand was damaged, okay it happens. Call the store after I got hung up on the third party company that you use to reschedule. The store said the delivery is tomorrow, which I said nope I'm out of town, they rescheduled it for Friday. Thursday comes and call the store and they tell me that the delivery is Saturday. Saturday comes and delivery people come and bam.....no footboard, come to find out Ashley removed the footboard off my order. Call the store and I ask for a Manager, the associate says they will call you on Monday, I said no the delivery people are here and I still don't have my order. Manager gets on the phone and says there is a note on your order that say adjustable bed, in turn I said nope supposed to be a footboard, somehow they changed your order....mind it I have a 406 number, and not many people have that area code in UT. After more back and forth on Tuesday I finally got my whole order. Worse Ashley store I had to deal with ever, I hope you don't have the same experience as I did!!!

Very knowledgeable and extremely helpful finding the right sofa.

Coming into this giant store with a huge selection was a bit overwhelming, but Dom Jones was very accommodating and helped us with our needs right away. We were in search of a comfortable rocking chair for our nursery. Not only did Dom offer a selection of furniture that checked all the boxes on our list of features, but Dom also told us how to maintain the furniture and clean it properly if we ever needed to. We had a very pleasant experience shopping in this store today, and having a friendly representative help us find what we were looking for sealed the deal and allowed us to walk out with the furniture we were in search of. 10/10, would shop here with Dom Jones again!

Kayla at the Ashley in Riverdale was very helpful and professional. She was a delight to work with. She explained everything thoroughly.

Steven was extremely helpful and walked us through everything very easy process in and out within an hour definitely recommend!

My husband and I went in yesterday to buy furniture for our theater room and our family room. Ty assisted us with our purchase. He was very helpful, knowledgeable, and patient with us as we figured out which Modmax pieces would work best for us. We've been customers of Ashley Furniture for over 20 years. They're prices and furniture quality can't be beat. I highly recommend Ashley Furniture for all your furniture needs!!

Dom Jones helped us out today and was amazing! They were awesome when they were helping us choose what to get! They were so nice and very personable! I will recommend my friends and family to ask for Dom when they go to Ashley! Amazing experience!

Beautiful furniture store come see my man Eric really good salesman👍👍

I went into the store just to look at recliners. My experience was absolutely great. Dom Jones was such a great help. She was very personable and very knowledgeable about things. She helped me find exactly what I was looking for, without any hard pressure sales tactics. I really appreciated that. I ended up buying my new recliner there. I didn’t feel I needed to look anywhere else. I will definitely go back to Ashley Furniture when I am in the market for other furniture. If you go there, ask for Dom! She’s awesome!

We had a great experience—Kayla was extremely helpful but also hands off, letting us look around and view the selection on our own. She was always nearby for any questions though. In the end, we found some great items and Kayla made it a very painless process. We highly recommend this store!

The staff was great as soon as we came in the Door Kuylu came up to us and let us know if we need anything let her know We found some chairs we liked and she help getting us taken care of so nice a very great people person Please share this with her I will follow up with her later Thanks

Natasha was highly professional and courteous in helping my wife and I find a recliner that met our needs!

I bought an area rug about 3 weeks ago. Natasha assured me that when it was delivered the delivery persons would move my couch and chair, remove my old rug, lay down the new one and retun my couch and chair . When the rug arrived I was told that they would do none of it. Just drop off the area rug. I got on the phone with Ashley...they called their boss. Finally the job got done. I ended up tipping the delivery men extra. I will not be an Ashley customer again.

I went in with my son to look at beds and Natasha greeted us right away came and asked what we were looking for and a few minutes later my son wrapped up his purchase with her recommendation She was definitely helpful and kind I will definitely recommend anyone to come and contact her Let’s mention the most important part meeting with Luigi to wrap up our financing he was patient and explained everything throughly to us and he was fantastic and so friendly we need more customer service just like this !

First time in a while someone made me feel like, "dang I can see that in my place." Thank you dom. We will be back!!

Went in looking at sofas. The salesperson was... different to put it nicely. She/he wouldn't stop bothering us even though we said we weren't buying yet and strictly looking. The last time we told them to stop we had to be a little blunt since they wouldn't get the message. The furniture is more expensive than the price tag.

Natasha was great! Super friendly and help us choose a couch and loveseat we really liked.

Cory Very friendly knowledgeable and gave us plenty of time to decide what we wanted. No pressure!!!!!

Watch out! They have some nasty lending practices. I was offered 24 months no interest. After talking for a bit they offered me 60 months no interest. Apparently what they meant was "24 months no interset, except at 24 months, backdate the interest that would have needed to get paid at the regular rate of 30% APR to this time and then continue with 30% apr until paid off." To top it off the minimum payments were for a 5 year loan. So now I have 2 weeks to come up with 1.4k or owe them 2.9k at 30% APR. STAY AWAY. DON'T SHOP HERE. THIS IS WORSE THAN TAKING ADVANTAGE OF PEOPLE

Dom was very helpful! Dom helped me pick the perfect bedroom set and gave us exemplary customer service!

Cory helped us find the perfect chair for our home! Loved his helpful, not overbearing attitude. We had come from a not so great shopping experience somewhere else and he really turned our day around. Thanks Cory!

We worked with Dom and had a fabulous experience! Dom made sure we got what we wanted and didn’t try to sway us to the more expensive things just because. Dom double and triple checked everything and was very personable and made us feel very comfortable and happy with our purchase!

I bought a dining room set last week from Ashley Riverdale. When it was delivered, two chairs arrived dirty. I told them I couldn't take the dirty chairs. They told me they would send a technician to clean them. The appointment with the technician took a week. They called me all week to confirm the appointment, and I always said yes. On the day of the appointment, they called me early to confirm, and I said yes. Then, they called me again, and I couldn't answer, and that's why the technician canceled the appointment and didn't come to clean the dirty chairs. I was at home waiting for the technician, who never showed up. All week I was waiting for a solution. Now, customer service tells me I have to wait another four days for an appointment with the technician. I think it's terrible service from Ashley Riverdale to deliver dirty chairs and then have the technician not show up to fix the problem they caused. What terrible service from Ashley Riverdale!

Dom was very knowledgeable and dedicated to helping us find the best product for our home. Thank you, all future purchases will be with Dom.

My sister and I had a wonderful experience with our sells person Steven he was funny and patient and got us everything we needed without any problems. He was knowledgeable and very easy to talk to.

Kayla was very helpful and friendly!

All around excellent experience! Shasta was so awesome and helped us with everything we needed. She was super personable and made sure we got exactly what we wanted. The quality of our new "Stupendous Oversized Chaises" are incredible. We got rid of our couch and opted to put 2 of these chaises side by side and this is the most comfortable couch setup we've ever had! Highly recommend Ashley and all of the people working at this location. 10/10

Shasta K. was my salesperson today and let me tell you, she was personable, funny and attentive! She made the buying experience very pleasurable! I would highly recommend asking for her by name! Thank you Shasta K.!!!!!

My husband and I went shopping for a new couch yesterday at the Riverdale location. Kayla assisted us right away and informed us of sales and answered all of our questions for us. We were looking for a sectional we saw on the website and although she told us she could assist us in ordering it, it wasn't available to try out in the store. Kayla wound up finding us an option that I think will be an even better fit than the original sectional we had considered. I appreciated her help and availability to find us what we needed. Thanks Kayla!

Kayla was super helpful and kind! A very pleasant experience, and we are heading home with a dresser we are very excited about!

Avery and Julia were great and very helpful! They were very knowledgeable about the different styles and areas of the store. They made everything very easy!

Cory P. Is amazing and so patient with us. We took along time to make sure we picked out the right furniture and Cory helped the whole time. Great guy. Highly recommend asking for him for sales.

Ashely prices are hard to beat. Kayla did an awesome job! Thanks!

Kayla....She was amazing!!

Kayla was so helpful in helping me find the perfect couch for my space! All of the employees were super welcoming & nice. They answered all of my questions without any hesitation & were willing to walk me through everything. Kayla was able to stay within my budget & was super nice! Highly recommend shopping at Ashley!

My wife and I went to the Ashley Furniture store in Riverdale, Utah in hopes of purchasing a dining room table. We were met by saleswoman Dom Jones and told her what we were interested in. We wanted to look around and she said she would be glad to help us out. We looked at several and showed her what we were interested in. She went over all options on each one we discussed and answered all questions we had. When we finally decided which dinner table and chairs we wanted she went into great detail on the quality of the table and chairs. Went over the pricing plan and the delivery process and options. My wife and I were very picky on what we wanted and Dom was very helpful in getting what we wanted. She is a very knowledgeable woman and we loved doing business with her. We will definitely recommend Dom Jones along with Ashley Furniture to all our family and friends.

Great service. Great people. Helped with finding the right furniture for my new place. Will definitely come back in the future!

Bought two leather sofas from Ashley Furniture in Riverdale, Utah. Good selection to choose from. Steven was great to work with. Very friendly and knowledgeable of the products.

Walked in the door knowing exactly what I wanted and Natasha took me right to it. Measured it for me so I knew it would fit and I walked out with the invoice in my hand waiting on delivery! So easy! Natasha was great!!!

Great service , friendly and helpful . We enjoyed working with Julia

Beautiful store with excellent service! Julia helped me find the chairs I came in looking for and gave me time and space to walk around and explore options. Found a great chair for our nursery!

I bought a TV stand with bling and fireplace, but the only drawback was that the store would not deliver it for me and I really had a hard time getting it home by using friends and when I went back the next day to buy my bedroom set and couch Stephen helped me and he was awesome. He was carrying tables to compare to the sofa. He was just a beautiful young salesman, but the only complaint I have with the Store because I would’ve given it a five is that if you buy something on Clarence or sale or whatever they will not deliver and the store charges a huge Delivery charge which I thought other stores like RC Willey deliver what ever you buy so Ashley should rethink that since RC Willie Store on Riverdale has moved and now people will go to Ashley furniture across the street but on the note of the Steven and the sales person awesome

I just bought a whole new bed set and it’s been the worst experience ever they brought some of my dressers and they were broken. My bed was all scratched. They said they were gonna send a technician they rescheduled twice already. My nightstands are missing the USB connections and they promised me a supervisor was gonna call me back they think or I don’t know what they’re thinking that people can just miss work whenever they need you to. I wouldn’t recommend anyone buying from them

My husband and I went into the Ashley furniture in Riverdale, Utah to look for a couch. After we looked around for a few minutes we found one we loved and had all our questions answered/talked through our concerns with Steven. He was super helpful, relatable and he even knocked the price down on some pillows I wanted to add to the order. When we went back a few weeks later to add another section to the couch (because it wasn't big enough for our house) he was there again to help us and even slashed the price on our delivery fee. We highly recommend Steven to help you with whatever you need!

We had a wonderful experience working with Natasha at the Ashley Furniture store in Riverdale, Utah! She is incredibly friendly, approachable, and genuinely helpful. When we told her we were shopping for furniture for a rental property and had a specific budget in mind, she went above and beyond to recommend the best options that fit our needs. What stood out the most was how well Natasha listened to our requirements and tailored her suggestions accordingly. She never pressured us and made the entire shopping process smooth and enjoyable. If you’re looking for someone who is knowledgeable and truly cares about helping you find what you need, Natasha is the person to go to. We highly recommend her and will definitely return to work with her again in the future!

Jamie was a wonderful helper bought an amazing fireplace

Short version, avoid purchasing from Ashley if you can. Protip: check prices on Amazon prior to purchase as they will match the price on items shipped and sold by amazon.com and they are often significantly cheaper than in-store. Review: I don't like to leave bad reviews typically. If you are looking at a purchase, I would recommend googling reviews of Ashley furniture and the product you are purchasing. I bought two items. One arrived mostly fine, though I received none of the pre-delivery communications I was told to expect which led to a frustrating experience. If your delivery goes well, all will be good assuming you bought an item without glaring quality issues from the factory. If your delivery doesn't go well, be prepared for an infinitely frustrating experience. After purchase, you will be dealing with an out of country call center for everything. My second item was damaged in delivery. The delivery team spoke little English, and I unfortunately speak no Spanish. I didn't realize refusing the delivery was an option, and they had me sign for the delivery in Spanish so I have no idea what I signed. My fault on this one. After thinking about it for a day and looking at reviews of Ashley's damage repair process, I decided it would be better to exercise my rights under Utah code 152-11-10 B(1) to request a refund. The purchase agreement states that non-damaged items can't be returned, but it doesn't say that damaged items can't be returned as is required by Utah law. Apparently no one in the company can accept a return or cares to do anything. The store will refer you to the call center, the call center will refer you to the store. There is no one to speak with at their corporate office, no legal team, no anyone. The store offered to take a message for the store manager who is on vacation until outside the 72 hour return request window. The call center said I could talk to the regional manager, but they don't know who it is. They transferred me to the store, and the store also doesn't know who it is. Overall, I'll give 2 stars since the store associates are generally friendly.

Great service and Steven hook me up with some really nice dresser drawers. Very satisfied and the quality is Awesome!! Great delivery service also.

Steven was incredibly helpful and we found a great deal on some new couches!

(Translated by Google) Don't buy here, they keep your money and sell you poor quality things. (Original) No compren aquí se quedan con tu dinero y te venden cosas de mal calidad

Good service and this guy I’ll be take care of you Jared caudillo habla español e inglés

I paid and had furniture to be delivered on 12 December because that is the only day I have off and can make plans then all of a sudden on the 10th they text me and say they’re gonna be there in three minutes. I called back to explain him that I had plans for it to be delivered on Thursday number one the delivery drivers none of them speak hardly any English. I try to call Ashley And the call center as well, and no one knew how to speak English and I couldn’t understand them I told both of them to schedule it on the day of the 12th. Who we on the 12th nobody’s gonna deliver it today someone damaged the middle piece so now I gotta wait over a week for my furniture. This is the worst accountability I’ve ever seen any company run. Y’all need to have common sense if I say I want on the 12th as means I have a life and I’m busy on the other days so now I have to wait an extra week. So now me and my family get to sit on the floor for a week. I wouldn’t suggest anyone going here unless he fix their leadership and accountability and learn how to communicate!

Found exactly what we wanted and great prices! Dana at the Riverdale store was amazing to work with! She was very knowledgeable and helpful and never pushy or impatient. I will go to her for future purchases because she made it such a great experience!!

We had a great experience at Ashley. Steven was very helpful and knowledgeable.

Steve and Stephanie helped me tonight to get a loveseat and rug. They were so helpful I was able to find the perfect loveseat nd rug! Thank you so much! I highly recommend!

Thanks to Jared and Tina for getting us squared away!

Tina was wonderful and super helpful !

Steven was Great! Not pushy. Answered all our questions.

Steven Luan was a great salesman. He made the experience enjoyable. This was our first time going to Ashley’s and will 100% go back there for our furniture needs

Will never buy from Ashley again. Would not recommend this store

This is the most incompetent delivery team I've ever had to do business with. Ashley is a joke of a company that sells overpriced furniture and can't even have their own in house delivery. My $1800 couch was delivered on time, but they could not bring it in the house due to a railing that needed to be removed. We removed the railing later that night, and called to reschedule a new delivery date. 8 phone calls, 2 escalations, and 2 weeks later, we still haven't heard anything from the delivery team and everything we call customer service or escalation, they tell us the same BS. How long does it take to check an email? This delivery team needs to be reprimanded.

Steven was great to work with!

It was a pleasure browsing at Ashley's. Staff here are always friendly and happy to help out. Shout out to Tina and Jamie for helping me! Would highly recommend the Stupendous brand oversized chaise. Otherwise, the store layout is very clean and there's a lot to browse.

Tina was absolutely amazing. She is so welcoming and made our experience great!

Steven was awesome helping us today at Ashley. We were able to find exactly what we needed and can’t wait to have it in our home.

Steven was very helpful. He made the the shopping expierence smooth and easy.

Great place to buy furniture, Cory and Tina are great to work with, they were both very helpful, awesome duo 👍 thanks guys!

Super impressed with this store! Walked in with a lot of questions looking for the perfect couch and every question was answered thoughtfully and with a smile! Thank you to Dana for helping us pick out a couch for our new place!

Julia and friends helped me spend all the money for furniture at Ashley Furniture. That’s also my sister’s name except she spells it Ashlee. She was also there. Thanks.

Got a great quality leather sofa and living room tables. Julia was a great sales person. Very knowledgeable and personable.

Misha was great to work with. I’m indecisive and think ALLOT before I actually buy something but I never felt pressured or rushed even after I came back 3 times haha. Delivery time is a little long, some things aren’t available until the end for about 6-8 weeks, but that’s not the fault of any employee.

Tina was absolutely fabulous!! It was a very easy experience and we had so much fun working with her, we will definitely be back for future purchases!! If we could put more than 5 stars, we WOULD 🤗

Steven was great and knowledgeable

Tina was amazing! Helped us out so much and made the process so easy!

Changed my review from 5 stars to 1 star following a ridiculously incompetent delivery team and horrible customer service. I have been directed by the Customer Care team to call the store for help, but the store number just routes me back to a corporate virtual assistant. It should not be this hard to talk to a human that actually works in the store. Trina (in-store sales) was awesome, but I have had a terrible experience after purchase. I had a 2 part order, 1st part got delivered fine. A week later the team delivering the 2nd part called and said they couldn't find my place (same apartment complex that was successfully delivered a week ago!). For the next 4 hours, I received countless texts and calls from people that didn't speak English and were very rude. For some reason they insisted that I (the customer) needed to meet them at a Walmart and then guide them to my place! Ridiculous. If you enter my address in any normal GPS, Apple, or Google, there are ZERO problems finding it. This is pure incompetence by Ashley. After wasting hours of my time, the team had the nerve to blame *me* for their own wasted time! I never got my delivery and have since tried to cancel the order rather than deal with these people again. But if course, the cancelation conveniently has to be approved by an in-store team....that I can't get a hold of.

Tina was amazing!

Kent was great and very knowledgeable about what was in stock

Store layout is amazing and customer service was amazing. Ask for Julia! She took care of all our needs and wants!

Steven is a great salesman

Beautiful showroom

Steven is great and helped me find the perfect furniture for my new place. He is knowledgeable and explained every detail. I would highly recommend him.

Stevan was a great help! Explained everything well

Stephen was so helpful and patient while we were gathering our thoughts. 10/10 recommend!

Tina helped us out today, she was absolutely fantastic! Helped us get basically a whole house worth of furniture. Honestly can't say enough good things about her! Will be coming back here for future furniture purchases.

Steven was fantastic with me and my wife as we were looking for newlywed furniture. He didn't hover or pressure us into one piece or another. He was patient, and we had a great time bouncing ideas back and forth with him. He clearly loves his job, and he was able to guide us to a wonderful living room set. Thanks, Steven!

Kent is the man! Helped us pick out a couch that worked for us.

Kent was amazing to work with super quick transaction and very helpful!

Very pushy. Salesman and the quality of their furniture has gone down significantly but it is still at a premium cost

Stephen was great! He was super helpful and got us set up really quick! Thank you!

Great job, very knowledgeable.

Miss Tina was AWESOME. So nice, professional. I left feeling like we're besties. She helped us find the perfect comfy "Chair and a Half" with a matching oversized ottoman. I have been looking for a cozy reading chair on and off for 2 years now, and we've finally got it. Tina is great at her job. She was fun, had us laughing, but also gave us space to explore for ourselves. We had gone to a [competitor] just beforehand and felt like we were being followed a little too much the entire time we were there. Anyway. A great first-time experience with Ashley Furniture. We'll definitely shop here again, and I'll be calling ahead to make sure Miss Tina is there!

I went in today looking for a power recliner or theater chair with good lumbar support. I found one that seemed like it would work and I stood by it for 20 minutes without anyone asking if I needed help. I saw at least three employees that weren't doing anything as far as I could tell and a handful in the back of the store moving furniture around. The final straw for me was that Ashley doesn't have an exchange policy. I have a bad back and need something supportive and comfortable. You can't always tell after sitting for 10-15 minutes in store. I refuse to hand over $1000 for something I would be stuck with if it ended up hurting my back. I'll keep my business with RC Willey as they have a customer satisfaction guarantee. I would have went there initially but unfortunately they've closed their Riverdale location. I will not return to Ashley Furniture.

Tina was fabulous. She helped us find exactly what we were looking for

Kent was very helpful and informative. He got order, he listened well, and got us taken care of quickly. Perfect couch for us!

We decided it was time to upgrade our couch. Ashley provided that for us and more! Upon entering, Julia greeted us and gave us a run down on current offers and deals. We explained to her what we were looking for and she quickly pointed out where we should look for them and gave us options. She was extremely friendly and helpful and we’re so glad we had her to show us around! She exceeded all expectations and we ended up walking out thrilled to be owners of a new couch! We also worked with Ashley in the financing department (Acima) and she was also amazing, helpful and friendly! Would recommend Ashley Furniture for your next furniture purchase!

Julia was a big help! My girlfriend and I came in to get a couch and she was very professional and welcoming. Can’t wait for our new couch! Thank you again.

Tina and the staff at Ashley Furniture are amazing! She helped us get a new bedroom set.

Eloise was super helpful and friendly! She helped us find the perfect couch for our new house at a great price!

Tina was wonderful. Very helpful and kind

Julia was very nice and helpful. She got us everything we were looking for!

We worked with Kent at the Riverdale location, he was easy to work with and wasn’t pushy at all. It made our couch buying experience a breeze!

Tina was a great help and made the process so much easier. Excited for my new couch

Julia and Christian were knowledgeable about the mattresses and helped us make a no pressure purchase that made sense for us.

Tina was incredible!! She made the whole experience amazing! The store is so clean and very well laid out. Highly recommend!!

Stephen was very kind and helpful. I'm excited to see my new chairs

Had a great experience with Steven. He is very professional,kind

Low pressure buying experience. Everything was quick and smooth and the furniture was nice.

Tina fantastic!

Tina was awesome!

Tina was great!

Steven Lujan was extremely helpful and personable. I’ve bought a lot of couches in the past and this has been the best experience I’ve had at any furniture store.

Wanted to leave a new review because Tina came to this location after Layton closed! Tina helped us purchase a couch 7 months ago and we went back for a new bed, nightstand and dresser! She was just as amazing as always, the customer service at Ashley never disappoints! Will continue to buy all home goods with this company!

TINA was fantastic!!!!!

Worst Experience Ever!! Don't buy from here. I ordered a brand few furniture which arrived broken and even after contacting multiple times, I get delays or excuses. Never going to recommend this store to anyone!!

We loved buying from this store. Tina helped us get everything we wanted super easy!

Tina was so helpful and was so kind and funny! Definitely ask for her when you come!

Tina was AMAZING!!!! Super nice, funny, professional and helpful! so personable, listened to us and had fun with us! highly recommend go see her!

Tina was amazing

Kent was amazing in helping us find our first couch. and you know we sat in every single one! 10/10 recommend

We had great service. Tina was great help! Thank you

Pete is great! Low pressure and very knowledgeable! I had a great experience working with him! He should get a raise or some sort of fantastic bonus! Excited for my new furniture!

We came into the store to finish making up our minds on a mattress purchase, and to take advantage of a great financing deal that Ashley had running. Pete was very helpful and knowledgeable about the mattresses they had on display at the store, and was very kind even though we were anti-social at first (sorry!). After leaving us to lie on the display models for awhile, he helped us smoothly through the process, always with just the right balance of informing us of our options while not engaging in pushy upselling. He was really good at doing the math for the different payment options, etc., and I knew just what I was getting into with such a major purchase. Thanks for helping us get some good sleep!

Steven was very helpful. He listened to what I needed and wanted. He explained the policies and terms well. It was a positive experience.

Steven was awesome. He helped us find the perfect dining table.

Excellent service. Great products.

Tina is fabulous! She was extremely helpful!

Great customer service by Julia. She was very knowledgeable and patient. 10/10 recommended

What a wonderful experience shopping in Ashley furniture store. Tina was so helpful and pleasant to work with. We will be back!

Tina was very helpful and understanding in the choices we were looking at. Great service!

I was grateful to find a recliner that I liked quite well and purchased it from this store, but the buying process was sadly lacking. I realized within minutes after the purchase that the price I thought I was going to pay was not the price that I did (I heard the associate wrong and should have clarified at the time apparently). So I called the store and talked to the sales associate, Steven, and he said he couldn’t give me the price I thought I was going to pay, but I had been approved by those higher up for $50 to go back on my credit card. I figured they were trying hard to work with me and while disappointed, I decided it would work with our budget. Steven promised he would send me an email confirmation that night of the money going back on my credit card in a few days. I have never received a confirmation and have never received the refunded money (ten days later). It’s only $50, so we will just eat it, but it does make me sad because we have plenty of other furniture to buy and I will be going elsewhere as it seems that Ashley doesn’t keep its word. It seems like they just say what you want to hear at the time, but they don’t follow through with it. I try really hard to get five star reviews on nearly every review I have ever left, as I believe people should be given the benefit of the doubt unless something really major happens, but this one just didn’t sit right with me Here’s to hoping we eventually do get our chair delivered in the coming days and it’s worth the extra money I ended up paying for it.

Steven was great! Very thorough, easy to understand! Great experience.

Kent was very professional and kind throughout this whole process. I will definitely return to Ashley furniture in the future for further purchases.

Worked with Misha and Tina at the Riverdale location. Both are wonderful sales reps and gave me great deals. Kind, courteous, patient! Very very happy!! Thank you Micha and Tina!

Awesome staff, Kent is the best!! Great chair.

Great customer service! Tina was our representative and went beyond and above!

This store has offered excellent customer service Tina our store help was very helpful and polite

Tina was a huge help when it came to the purchase of my couch. she helped me a year ago with my first piece of furniture and the care for attention was like no other. i recommend her to anybody in the market for furniture

Tina was an incredible employee. She was very helpful and had a great demeanor the whole time helping us.

Tina was absolutely amazing to work with! We had a great experience and found the perfect couch!

Tina was more than helpful. VERY informal and well educated. Will for sure be coming back to work with her again very soon.

Tina was awesome! We got a great deal!

Tina was very helpful

Steven was very thorough and offered many suggestions that fit our needs. We left with a couch! Thanks Steven!

The new building I was attended by Pete, we were impressed by his ability to work with us especially when it came to our budget. He was so kind friendly and easy to talk to, gave us different options and was very attentive. We be coming back and have him attend us in the future for any other purchases, for a new home.

Steven was great and they had plenty to choose from. It was a pressure free experience.

Super nice and helpful. Wasn’t pushy and knew a lot about the inventory.

Steven was a helpful associate

Pete was very helpful when we came to purchase a bed. He knew all the facts about the beds. We walked away with a King Firm Temper. He was friendly, knowledgeable and very helpful.

Pete was great and sold us a great sectional couch!

Salesman Steve is the most genuine, helpful, knowledgeable salesman that I have ever had! And such a Gentleman! He was so cheerfully patient with me, happily moving around rugs and end tables to try different ideas of mine! Even helping me with the carpet samples I brought to match furniture! I’m so thrilled with my final decision! Thank you Steve! Thank you Ashley Furniture!

We worked with Pete at the Riverdale location. He was not pushy in selling us furniture and simply listened to our needs and answered them well. We ended up making a purchase 😀

Friendly and helpful Atmosphere. Found what I needed and Kent was super fast and helpful to get all of it taken care of for delivery. Will be returning :)

Helpful, knowledgeable, and patient!

Store is beautiful and has a lot of selection. Pete helped us and was really nice. He listened to us and gave us great options based on our preferences. He gave us time to talk and wander without deserting us. He was low pressure and answered all of our questions quickly. He was straightforward and showed up pricing and deliver options, Overall a really great experience!

We worked with Pete at Ashley in Riverdale and had a great buying experience. Pete was thorough, knowledgeable and really worked hard to get us the greatest deal on our purchase. Great people, great store selection.

Pete was awesome.

Pete was very great to work with. Really happy with our purchase!

Pete in the Ogden Utah store was very quick, polite and helpful. In and out in mins. Good guy to speak with about options.

Pete was very friendly and helped me find a great couch.

Tina was a dream. No pressure and very friendly.

Great customer service!! Pete was the salesman who helped me. I really appreciated his help. The selection there is great!! I found exactly what I was looking for. I’d definitely go back again.

Julia was very helpful, energetic and knowledgeable about the products, delivery and styles of her section. I would definitely recommend asking for her if you are in the market for an entertainment center or living room furniture!! Ashley is there financial acima representative, she was very helpful and passionate about helping you out if you need to finance anything, she wants to make sure that you are happy with everything you get!! I would highly recommend them!!!

Steven helped my dad get the right bed. He listened and got him the best features and fit.

Steve helped a lot and was very nice

I have been searching for accent chairs for my new home. Cole, the store manager was so helpful and went above and beyond to help me. Steven was my sales rep and was extremely helpful and got me in and out quickly. So excited to get my new chairs! Great selection, no pressure environment, and helpful staff, I'll be back in the future!

Kent was great at helping us decide what couches fit our family best! I recommend this location for your furniture needs !

Stephanie was awesome. Great advice with interior design.

Thank you Tina, Cole, Kelli, and Dana. Everyone was patient has I made my decision. They helped me to get all the discounts I qualified for. It was a great experience and I left so happy.

Tina Pasill was awesome. Very helpful in picking out the perfect piece for my apartment.

Steven did amazing!!! He has a great laugh as well!!

There is such a great selection at Ashley Furniture. All of the sales and finance people were very friendly and helpful. Pete was our salesman and he was very patient and low-pressure. We have never met a nicer guy and we will definitely be back for any more purchases. Thank you, Pete!

Pete was very helpful and knowledgeable. I would highly recommend speaking with him.

Pete was amazing helping us with our father's day gift.

Pete help me at the Riverdale store. I appreciate how hopeful he was.

Steven was great!!

Tina makes buying fast, simple, and enjoyable! Thanks Tina!

Friendly, courteous, helpful, knowledgeable!!! Great visit!!!

Pete Gallego what absolutely great!! He made the process simple and easy!!!

Julia was amazing! She has excellent taste and put all of my furnishings together!! I highly recommend you look her up!

Great experience working with Pete he will take care of you, thanks to him I was able to get my couch. I recommend applying for the Acima loan

We went to the store to get a bedroom set for our daughter. Pete was amazing and he was very patient and kind.

Awesome service from Pete!!!

Misha was so awesome He was patient as we sat on nearly every piece of furniture We shopped during the grand opening of Ashley on Riverdale and enjoyed our experience so much with Misha that we returned again to purchase a living room set Soon we will return again to outfit another part of our home If you want a fun date idea take your special someone to Ashley and enjoy shopping with Misha

Tina was so helpful. She help me make sure I had all the pieces needed for my granddaughter's room. There is a great selection of furniture in the store. I will be a repeat customer for sure.

Had the best experience! Bought our couches the same day! Our helper was Tina! She was a doll! Highly recommend her!!❤️

We had a great experience. Tina was great to work with!

Had a surprisingly great time here finding a couch! Teri was our sales lady, and she was such a hoot, making this such a fun experience! But she wasn’t pushy at all, let us do our thing, while answering all the questions we had, making great recommendations, and cracking some jokes along the way. Ask for Teri - she is THE BEST!

My husband and I went in for bed frames. The employee that assisted us, her name was Lisa. She was ABSOLUTELY AMAZING! She was personable, kind, knew what she was doing! Best experience we’ve had at an Ashley’s store.

Good selection and quality. Excellent customer service and care. The Assistant Manager took his time to assist me in looking for a birthday present for my mother.

the staff was great—Stephen was super friendly and super helpful as soon as we came into the store. Man deserves a raise

Pete was very helpful and friendly! Helped my fiancée and I find our first mattress!

Pete is the best , friendly very helpful thank you Pete we are definitely going to recommend him

Pete at the Ashley Store in riverdale was amazing and explained everything so clearly for some big home furniture purchases that my husband and I were thinking about for a while!

Steven was a great help!

Awesome place to buy furniture. Bought a dinning room table and Steven and Pete were so helpful, and friendly. We'll definitely go back there and shop!

Tina was fabulous to work with!

Loved my experience at Ashley furniture. Pete Helped me and was wonderful, not pushy at all.im excited for my furniture to come.

Kent was fantastic! Thanks for the great experience/purchase.

Had a wonderful experience with Dana, while shopping for a recliner and getting ready to have a surgery. When I arrived home from surgery, noticed that the recliner did not work for the type of recovery that I need. I called the store in Riverdale but Dana was not at the store. The lady on the phone was extremely dismissive and didn’t want to talk with me because I had already spoken with Dana. I decided to call the following day and speak with Dana directly. Dana was incredible, worked with us and our situation. There’s nothing better than to be going through an awful time in life and have someone show you love and care. I may just have to but all my furniture from Ashley’s from here on. The manager along with Dana made sure we were taken care of in the best way possible. To that I am very grateful!

Pete helped me and my wife find exactly what we wanted and had us out of the store in no time!

Very helpful and educational. Steven knows the store and products very well!

Absolutely not. Stay away from these guys. Two weeks to repair a broken sofa we only had for one month. Two weeks after that for replacement delivery. Delivery no showed and they didn't tell us why. I just want to return the furniture and get a refund and they put me on hold for over 20 minutes (and counting). Stay away, stay away, stay away. Just to be clear, the workers are all very nice. Have been every time. But words don't fix poor work and poor service, unfortunately.

Kent was amazing! Explained everything about the adjustable bed and took me around the store to find the perfect bed frame! And I also left with chaise lounge I didn't intend on buying, however I'm in love. Exceptional experience

Very helpful and attentive. We will definitely keep Jamie's card for when we return and to give recommendations.

Great experience at Ashleys! Pretty couch and nice /informative sales team! Thanks Kent!

Steven did an amazing job. Thank you

Kent has been very helpful. I have worked with Kent since 5/7 he was very helpful in showing me all items that I wanted to look at and explained all very well. I have been back 3 times waiting for my closing on my new home. I purchased today. All with excellent service from Kent. I will be recommending Ashley and Kent to all in the future

Love the place! Julia delightful to work with! Love my new furniture!!

Very friendly helpful and personalable.

hes about as tall as me so thats cool

Pete was our sales representative! We loved working with him. He listened to our needs and what we were looking for . He wasn’t pushy at all ! We had a great experience! Thanks Lori M

Tina took great care of us. Helped us get a great deal on a mattress plus a dining table & bedroom set. Had a great visit.

Julia did great!

Julia did great with helping us get new couch!

We were in and out in less than an hour. Kent was great and made everything really easy.

Misha was great, helpful not pushy!

Pete was so helpful and patient. He explained things so well.

Courteous, friendly & helpful.

We had a great experience at the Riverdale Ashley Store. Pete Gallego helped us choose a mattress and the overall experience has been awesome.

Great service! Overall nice guy.

Pete Gallego was very knowledgeable. He listened to our needs and found what we needed for the price we wanted to pay.

Good furnature, but prices can be a bit high. Be careful of special finance deals and make sure you understand the terms before you shop.

Pete was so great to work with! He listened to what we wanted and led us right to what we were looking for. Would 100% recommend coming into this location for your furniture needs!

Riverdale location - Terrible customer service. My husband and I both wandered about this store for 45mins and NOT ONE sales person approached us. This was a Wednesday eve at about 6pm and there were probably 4 couples total in the entire store, including ourselves, so it was not busy at all. As we came in at the entrance a lady walked by us at the front door, not a smile, "hi, hello or welcome", I said she must not work here, but to my surprise she went to the right and went into the breakroom. We continued in and walked about, I began to wonder if their sales model was to have customers initiate first contact. So I walked about and kept looking at sectionals, but as the time went by and I noticed people walking right by me and not acknowledging us. I found this really strange. I walked by a large customer service desk and 2 employees were engaged in conversation, one sitting behind the desk and one stading infront of her with her back to me. The one standing turned around and looked at me and turned back to continue the convo, interesting I thought to myself. I still continued on, by this time my husband and I split up, he had our 2yr old and I had the baby. One lady walked by me with 2 customers, seems like she was closing a deal, she still didn't smile or even said hello. I get it, she was probably in game face mode thinking about her sale she's about to close. And I know it would be too much to ask for her to stop for a second and say "hi are you being helped? I can get someone to come and help you because I have customers right now". She walked by me like I was invisible, stone faced. At this point it's a game to me to see if I'm really being ignored, so I keep walking. A guy walked right by me and I said again he must not work here as I only saw him from behind. Another lady walked by me and kept her head straight and face emotionless, she was also walking with 2 customers, no acknowledgment. I checked in with my husband to see if he got any help ... NOPE. I say ok we're leaving. Then I see the same guy that walked by earlier and I decided to stop by this couch and start talking loudly to my husband about the couch and how I like it and the features and blah blah. STILL the rep ignores me, I must be invisible, so I stopped him and asked him "excuse me do you guys offer assistance in this store or is it up to the customers to ask for help" and he's stumbling over his words and then says "no how can I help". At that point I had already made up my mind that I would not be spending my money here. I asked him a few questions and he showed me 2 couches then we left. I know this is a long review but I had time today and I love leaving reviews, whether good bad or indifferent. Anyways, this experience left a bad taste in my mouth. I also know I could have gone up to any of the reps and asked for help but that's not what we're discussing today. Even Walmart has greeters at the door and welcome you with a smile. There is something to be said about welcoming a customer with a smile to your establishment. Make them feel welcomed so they want to spend their money. I know I'm never stepping inside another Ashley again and not just because of this experience but I also had a similar experience in a Ashley store in Illinois. RC Wiley and Living Spaces were very pleasant. I'll be purchasing from one of them. Someone please tell the team here to act accordingly.

Steven L. is wonderful he helped us find new mattress for my parents. He listened to what their needs were. He was so helpful and kind that I went back couple days later and purchased new bed for myself.

The customer service was excellent. Steven was the person who helped us and he did an excellent job. Has a lot of patience and walked my fiancé and I through the whole process of buying the bedroom set.

DONT EVER SHOP AT ASHLEY FURNITURE, they delivered my furniture today and my mattress came stain and the bed frame was the wrong one and the dresser came scratch and they don’t open and close they get stuck. THEY USE A 3rd party to assemble the furniture which they don’t care about installing it correctly and they scratch it , the delivery driver also back up and hit my tree never shopping here

Great store Pete G is a great person ask for him every time

Kent was great

Pete was great to work with. Over the course of 3 weeks we had visited 3 separate times due to a cranky toddler and teenager, and by visit 3 we had a couple mattresses, a recliner and table purchased. I will come back to add a star once it's all delivered!

Great experience with Pete Gallego! Made my first couch purchase a walk in the park!! Knew exactly what I wanted, didn’t feel pressured into buying, very nice salesman’s.

With the help of Julia we were able to buy our fist couch! So exciting!! She was so patient and kind as we tried to navigate and change our minds so many times. We found the perfect couch to match our house! I needed a bit more help about a 17 days later and Julia was so quick to answer the phone and help me over the phone! If everyone was as patient and kind as Julia the world would be a better place!

Pete Gallego was extremely helpful and made sure our furniture was delivered on time!

I went in the store this morning around 11:30. I was not greeted when I entered. I was looking for the clearance section, which I figured was in the back of the store. But when I got there, nothing was priced and I just wandered back to the front and left. During this whole time, not ONE salesperson spoke to me. I just closed on my house so I need furniture, guess Ashley doesn't need my money. Going to Living Spaces tomorrow. I hope they want my money.

I would ABSOLUTELY NEVER recommend shopping here. I made a purchase on a Saturday night just to discover the next day the mattress would not fit. I went back into the store and was told they could not cancel a transaction , how convenient! They said I had to call the corporate office. Okay I had to wait until Monday. I promptly called on Monday and NO ONE would answer the phone. I left messages. Called the store in Ogden back to talk about my problem. They assured me the order was cancelled. Its been almost 3 weeks and absolutely no cancellation has happened. My credit card is still charged the nearly 4 thousand dollars. I now have to dispute the charge. I implore you find another company. In the past Ashley has not been a problem, clearly they are moving to new tactics to hold onto your money and basically not serve you. If you have any issues, they simply will not be helped. I am forced to leave a single star to post this review, otherwise it would be ZERO. I wish you well on your furniture journey and do NOT under any circumstances recommend Ashley.

Jamie and Dana were exceptional with our buying experience today. We not only left with a great mattress, but they came up with a plan to have everything ready while waiting for our guests. Please ask for them. I can’t imagine anyone better!

Kent was very helpful and gave us in-depth explanations and pricing on everything we were interested in. Thanks Kent!!

Went to the new store on riverdale road. The saleswomen was nice. I purchased a twin over full bunk bed. They said it would be delivered in 4/30/24 and the charge to deliver and put the bed together would be $199 but that I could save $100 if I would go pick up the full mattress myself from the warehouse, which I did. However, on 4/30 when the made the delivery parts of the bed were missing and unavailable. I was told they would have the missing pieces in 7-10 days. On day 7 still no parts available on day 10 was told they would not be available til the end of may. Since 4/30 my 2 grandchildren both whom have autism have been sleeping on the floor as a result of their incompetence. They also left the pieces they did bring scattered in the room. I have requested that Ashley come and pick this bed up and refund my card and I have been told I have to wait 24-48 hours maybe even as long as 72 hours for them to make a decision for a refund. This should be a no brainer but this is the customer service you get when you deal with Ashley Furniture. I will no longer shop for any furniture needs at Ashley Furniture

We went in looking for a kitchen table. Mr Pete Gallego met us at entrance and greeted us. He asked what we were looking for. We told him a kitchen table and gave him our requirements. He took us around to several options and we provided feedback on those. He said he knew just wanted we needed And he was right. He showed us another option and it was perfect We were in and out in under an hour. He was professional, friendly and courteous. He knew his inventory and listened to our needs. A very pleasurable experience We highly recommend Pete Gallego to anyone looking for furniture.

Pete Gallegos was amazing! He took the time to show us multiple options, making sure to fulfill our needs and budget. Highly recommend.

Beautiful new store! Tina was fantastic, we really enjoyed working with her. Looking forward to receiving our new furniture

Pete was the man

Pete Gallego was wonderful, we had already an idea of what we wanted and he made the process very easy and quick. I recommend him 100%

Pete Gallego was great, very patient and helped us get what we needed.

Pete G. Took amazing care of us, we bought a sofa, and 2 tables. Pete is very nice, friendly, & knowledgeable. Thanks for your time

Tina was amazing, she was so helpful and answered all of our questions. She was such a wonderful help. We came in to just look around and left with alot.

Pete G was awesome with us! Best salesman at Ashley’s Furniture on Riverdale..

Pete was absolutely amazing! Helped us find the perfect dining set very quickly. He was extremely knowledgeable and polite as well. I am very happy with my experience, the store, and its staff

Pete was great. He actually listened to the styles and colors of furniture I was looking for and took me right to it. He answered all my questions expertly. He was also just a really cool dude. I spent a lot of time just waiting around for him to tie some stuff up, but Pete was great.

Kent was fantastic! He didn’t follow us around but he did check on us and gave us time to look and make a decision. We walked out with a new dining table

Kent was great!

Pete was a huge help, definitely recommend

Great service and products. Kent was great! Highly recommended.

Tina was extremely knowledgeable and patient. She helped us pick out our sofa and end tables. We are very satisfied with the service she provided.

Tina was an excellent representative

Thanks Kent for your help and knowledge.

I love the new store! Quality furniture throughout with a fabulous sales team! I have several pieces from Ashley and cannot wait to add more!

Steven was very helpful and courteous. He also had a great sense of humor.

Was hellped verry professionally by all the staff. The selection was out of this world. Would recommend to anyone looking for new furniture.

Tina was amazing and so kind and helped us out with everything that we needed. The store had a really great selection as well!! Will be coming back

Great selection of furniture and very nice and helpful staff! Tina did a great job with helping and answering all my questions!

Tina was great she listened to what I needed and showed me everything. She wasn’t pushy about what to buy and was fun to work with

Call and request Julia at the Riverdale store when you have searched on line and picked out what you want and then call Julia and place your order .. you won’t have to go thru the online hassle !! You will thank me later cuz she’s fantastic and is excellent at customer service!!

Great experience with Kent!!! Love the couch!

Kent was great! Got exactly what we were looking for, no pressure!

Kent was personable and professional. He helped get me set up with a new bench and honored a gift card I had from a previous purchase. Kent is first class!

Steve was our sales rep and he was very helpful. He wasn’t pushy but was close by to answer any questions. He has a great sense of humor. Very nice store.

Pete Gallego is an amazing guy and helped my little family purchase amazing furniture set for our bedroom

Had a wonderful experience. It was our first time at the new Ashley Furniture in Riverdale. Found a beautiful couch and loveseat. We were greeted by a very nice young man named Steven.

I bought an inexpensive couch from Pete my amazing sales guy. Pete gave me a great deal on the couch and he was very easy to work with.

Tina was very kind and helpful! Gave us just enough time alone to discuss and showed up just in time to make a sale!

Originally, we were headed to RC Willey, but they were closed on Sunday, so we went to the new Ashley Riverdale store. Pete Gallego was extremely helpful in our selection of a Temper Pedic mattress to pair up with a bedroom set we also found an Ashley. Pete was very knowledgeable of the mattress products and helpful throughout the process. Excited for some great sleep!

Our sales associate Misha was super helpful without being overbearing. Answered all our questions and sent us home to wait for our dream couch!

Pete was very helpful and gave us some great discounts.

We worked with Steven. He helped make our furniture purchase super easy. He's a great salesman.

My husband and I went to the grand opening of Ashley Furniture in Riverdale. Julia was super sweet and helpful that we ended up leaving with a new living room set of couches! We will definitely be back.

The BEST experience ever! Trying to rebuild credit and I got what I wanted. They were not about the sale no pressure. I met store manager and Julia was my helper. She listened to what my needs and concerns were. Don't walk run on in to Riverdale if you need anything!!!

It was a good experience Kent was awesome with us

Ashley Furniture has a great selection! I’m happy they are in the Ogden area now. Julia was fabulous to work with in purchasing my new bed.

Came in before they had their grand opening and looked at couches and love seats. Julie Seckinger helped us out. Gave us all of the info on everything. Was not pushy and very knowledgeable. Came back when they had their grand opening. Asked for her and she showed a different couch that was the same price as the couch we were looking for. Ended up getting a better couch and love seat. Come in, you won't regret it.

Kent and Pete were both very helpful. Answered all of my questions and helped me feel comfortable with my purchase.

Such nice environment! Our salesman was so helpful! And patient!

Went to Ashley Furniture to buy a sectional. Tina met us at the entrance and was extremely helpful, and she was a lot fun too! She was thorough and careful to ensure there would be no mistakes with any of the paperwork to ensure we got exactly what we wanted. Overall great experience!

Tina helped us out, and she was great!

Tina was a huge help, greeted us right when we walked in, and knew exactly in the store the brands we wanted to see. Outstanding customer service. Great experience, will definitely be coming back!

Sierra was awesome when taking care of us for a couch! She made sure to get us the best price and delivery. Amazing experience all around.

Jamie was very patient and kind with us. She was attentive and got the information we needed to purchase the right furniture item.

Jamie was awesome she answered all our questions and perfect attitude!!!

The Ashley store in Riverdale is so nice. Steven helped me purchase a livingroom set so look him up when you go there! Only negatives are delivery is over 5 weeks out and you also can't just walk in and buy things. This is just a show room so if you buy something and don't want to pay a delivery fee, you have to go to Salt Lake and pick it up.

Dana was fantastic! She helped me get everything I needed and was very helpful in looking into everything I was thinking about getting!

Kent helped my mom with picking out a bedroom set and was very helpful and not pushy.

Excellent service, questions answered and fast service.

This is the best place to go for a one-stop shop. Julia is top shelf and has your satisfaction in mind. She will make you question why you wasted your time elsewhere. No pressure sales with in-house financing made it easy. This was my first new furniture purchase and they crushed it! No more hand me down sofas for me. I love Ashley Furniture and plan to come back to decorate more rooms in my home.

Julia was super helpful and made the process super easy and quick. Love the new Riverdale store! Bright and big with amazing quality and great furniture!

With Julia’s help my girlfriend and I were able to find the perfect mattress to compliment our new apartment. Plus a couch and other fun items. Julia made it easy and leas overwhelming to decide amongst the other options. Would come back again

Julia was so knowledgeable and helped us throughout the whole process! I was worried it’d be complicated but we found what we were looking for, with some modifications via Julia’s help. I’ll definitely be back for future needs

The store manager Cole was amazing!

Pete and Kent were so helpful to us. Highly recommend!

Jamie was amazing to work with and got us a great sectional at an amazing price with a 5 year protection plan super happy with the whole experience!

Pete and coke were great love the rug and couch

Steven did an amazing job helping us find and purchase a pillow. The whole process was efficient, easy, and low pressure. An amazing job of how to do sales well without making the customer feel uncomfortable.

Great sales people here!

This store is MASSIVE! So many different options and varieties to choose from. The sales people are wonderful, the customer service team is friendly, and the management makes sure you are getting taken care of from beginning to end. I can't wait to come back for my sofa set!

Julia was super helpful and made our purchase a pleasant experience.

Julia was so helpful and so nice! Made buying furniture less stressful.

It was nice clean and they were very helpful

This place was amazing the staff was great, warm and friendly 10/10

The staff was great to work with! I ordered several beds and dressers for a new home. Delivery was very fast! One of the bed frames had a chip on the corner and they delivered a new one a few days later!

Super easy experience exactly what we were looking for. Highly recommend!

Jordan was awesome and helped us choose a few beds that ended up working out great! Very easy shopping experience with great prices.

Royce was wonderful to work with! I am very picky by nature. I felt he was patient and informative. I highly recommend him.

My experience with the new store was wonderful. Sierra had excellent customer service, I definitely recommend asking for her help the next time you are here!

Went there because our kids took a pair of scissors to our old couch. Talked to the salesman, Royce, and he was amazing! Helped us find a replacement at a great price and even worked with us to bring it into our budget. Thank you!!!

Great store. Everyone was friendly and Terri was very helpful.

Royce is amazing, truly! He listened to me and asked questions to help me find exactly what I was looking to purchase. It was such a pleasure working with him. I will use him for my next purchase for sure.

Love our furniture from Ashley’s!! Jordan provided great customer service and some amazing discounts for high quality product! Definitely would recommend to anyone looking for furniture!

The new store is gorgeous! We furnished our whole apartment here and we're coming back for round two to get a mattress!

I cannot speak highly enough of the exceptional service I received from Royce at Ashley Homestore. From the moment I walked in, Royce greeted me with a warm smile and genuine interest in helping me find the perfect furniture pieces for my home. Royce, took the time to listen to my needs and preferences, ensuring that I walked away completely satisfied with my purchases. What truly set Royce apart was his unparalleled professionalism and attention to detail. He guided me through the showroom, patiently answering all of my questions and offering valuable insights that ultimately led me to make my choices. I mostly enjoyed the straightforward approach. I hate feeling like I am being tricked or swindled. With Royce this was not the case! It felt like he was a friend who likes furniture and those furniture and helped me through the miasma of my undecisiveness. Moreover, Royce went above and beyond to accommodate my budget needs, providing me with several options that met my financial needs without compromising on quality. His honesty and transparency throughout the entire process made me feel valued as a customer and instilled a sense of trust in the Ashley Homestore as a company. Thanks to Royce's expertise and personalized assistance, I was able to furnish my newly finished basement with beautiful, high-quality pieces that exceeded my expectations. I am incredibly grateful for his outstanding service and would highly recommend him to anyone in need of furniture shopping guidance. Royce's commitment to excellence truly made my shopping experience at Ashley Homestore a memorable and enjoyable one. Thank you, Royce, for your exceptional service!

Great service, got what I needed, very satisfied (:

We worked with Royce and he was fantastic! He made everything so easy and was extremely helpful. We are in love with our new setup! If you plan to come here, definitely ask for Royce!

Such a nice store, I'll be shopping here again!

I've had an incredible experience selecting the perfect mattress for both my wife and me. We've both found a bed that we absolutely adore.

Great store and great team

We furnished our home and got the BEST prices! The whole team was really helpful and our salesman was very educated on the quality of the products we asked about. I can’t wait to go back!

Sierra helped me while I was there, she was lovely and provided great customer service!

Ask for Royce Warner, gives the best post-sale High Fives!

The new store is gorgeous and FULL of new options! I have been working with Julia Seckinger and she has made this process so easy for me! She KNOWS mattresses! I bought the Tempur-Pedic I had been dreaming of! Financing? Took minutes! Delivery? No problem! But the best part? Julia knew right off which mattress was going to work for me. I didn’t have to lay on 30 mattresses. Her knowledge saved me so much time!

We went and checked out the new store in Riverdale this weekend. They have a huge selection, and super friendly sales people! Beautiful store!

Great service, presented lots of options and was very patient!

Dana Stanford was awesome to work with! This new Riverdale location is huge, gorgeous, and fully stocked wall to wall over 60K square feet of product. Have to see it for yourself 🤩

Beautiful Store!! Dana is amazing! Make sure you ask for her! 🙂