Ashley Store Salt Lake City, UT

I purchased a sectional from Ashley’s SLC location last week, and it has been a nightmare ever since. I paid $300 for delivery and setup, but what I got was a joke. Two men showed up—one wouldn’t stop complaining about being cold, made a half-hearted attempt to bring the sectional inside, and then declared it “impossible.” They dumped the pieces in my garage, took their proof-of-delivery photo, and left. Since then, everyone—salespeople, warehouse staff—has been completely unhelpful. Looking through other reviews, it’s clear this isn’t an isolated incident. If you’re charging $300 for delivery and setup, you should actually deliver and set up. Feels like a total scam. I will never buy from Ashley again.

Rosi at the Ashley Salt Lake store was amazing. She listened to what we wanted, asked good questions was knowledgeable about the products and not pushy. She was very patient keeping our son engaged while we were testing different products. We left with a sectional that is so comfortable and we love. Thank you Rosi and Ashley.

Very helpful and lots of selections.

i would never get anything from this place again. I was supposed to pick up my furniture and their associates were going to load it in the truck for me. But one employee decided to just throw the furniture on the cement and blame me not helping for his tantrum. I was standing next to him and he didn't even ask for me to help (even though they were supposed to do it). After a huge argument about that and the furniture no longer being acceptable, they offered to deliver another to my home. Their app first says it'll arrive by 5, then a window of 1:45 and 4:45, then the app updates in real time and I went from 5 deliveries away to 6 and at 3:15, the app is saying it'll arrive between 1 and 2pm. huh? The whole thing is a mess, bad communication, unprofessional employees who think it's ok to throw thousand dollar merchandise on the cement..i'm done with this place.

Great customer service with no pressure. Great sales.

Diego was great!! Very friendly & knowledgeable!

Great shopping experience. Rosie and Diego were helpful and knowledgeable, answering questions without pressuring us.

Richard, one of their sales representatives, was so personable and knowledgeable, was very easy to work with to find exactly what I was looking for. There was no pressure to buy even when I said I wanted to check some other stores. When I went back the next day he recognized me. The prices were better than most other places I went, the atmosphere is great, all the representatives took time to smile.

My husband and myself went to Ashley to get rugs we ended up with some reclining couches we cannot wait to get them! Our sales rep Marie was very helpful!

We just purchased and had delivered three power theater room recliners from the Ashley store in Salt Lake City. This was our first experience with Ashley. Marie LaFleur our sales associate, and Kim the store manager were knowledgeable, kind, and patient. The store had many recliners to select from. We were able to find the chairs that fit our family perfectly. We are very pleased with the entire experience from selection through delivery.

It was a pretty painless experience!

The salesman didnt show. Was shifted to anothe. All the furniture was not in stock even though we were assured it would be by the sales staff before driving 250 miles one way to pick it up. And the price changed. The promotion ended prior to our arrival but they would nt let me buy it when i was picking it out while it was in effect.Now i have to go back and get the piece missing and paid for but have to give them an exact time i want to get it or it may be sold to another store and i will have to wait til another shipment arrives.

Great service and great products

UPDATE: The response from Ashley Furniture from my review 2 weeks ago guides me to email their support dept. for assistance. If matters couldn't get any worse I emailed them twice since my post 2 weeks ago and never got a response from either one. I am so infuriated and disgusted with this company. With all their commercials you see on TV they appear to be a reputable company but they are not. I am afraid my next action may need to find out consumer rights regarding a zero return policy which I don't believe is legal. There were no signs posted about it at the store, nothing from our Sales rep. indicating such and never dealt with a company that has a zero return policy unless item is damaged. May also consider taking this to the media to warn others. I WILL NEVER PURCHASE FROM ASHLEY FURNITURE AGAIN! My husband and I purchased a couch, loveseat and recliner from Ashley. This was the first time we ever purchased from Ashley. We have purchased from other local furniture stores in the past. The set was delivered and we realized our front room was just a tad too small to accommodate the recliner. That same day of delivery my husband tried to contact the store, there is not way to contact the store directly they have a "call center" and they won't let you contact the store. When my husband explained that we wanted to return the recliner we were told Ashley has a NO RETURN POLICY unless the item is damaged! That is unheard of in this furniture industry or most industries. You are allowed to return an item within a time period, especially when we contacted them the day of. My husband went directly to the store that same day, and was directed to the manager who basically said "you signed for it" so there is nothing we can do!! They wouldn't allow us to return the item which was an expensive $1500 recliner. The manager told my husband the General Manager is in on Saturday and would call my husband. Never heard a word from the General Manager or Ashley furniture. I am so in shock and disappointed that they won't allow a return I will NEVER do business with them again. My husband will reach out to the General Manager on his next day off, but has to go into the store since you can't get ahold of them. This is a SHADY company. Terrible customer service and zero conflict resolution. I will tell anyone who asks about our beautiful couches not to ever do business with them again. We have purchased many times in the past with RC Willey with great service, you can get ahold of the store and your sales rep and can return items. We thought we would give Ashley a try since we have seen their advertisements and seemed like good prices. I am disgusted with their service. They don't care about you as a customer and your happiness with the purchase, they just want your money. They should have signs posted 'ALL SALES FINAL, NO RETURNS ACCEPTED UNLESS DAMAGED. " BUYER BEWARE!!!

I’ve gotten a few items from Ashley but my most recent purchase, a kitchen set, has issues with the stain on the table. I didn’t think to purchase a warranty sadly and the company won’t help me with something that I would pay for. The top of the table needs to be re-stained and I have no idea what to use. Because of this, I won’t be buying anything again from Ashley’s.

1st time ordering thru Ashley my sofa set was postponed 4 times, made the mistake of going thru Ashley again for a new couch and 2 days before delivery it got postponed again. We called yesterday to cancel our order and was told it was cancelled and that we’d get an email confirming our cancellation but we never got it so we called again today to be told it was never cancelled and that they would send a “request” to get it cancelled but could not tell us how long it would take because we are being added to a “list” of cancellations. Do not shop at Ashley if you want your furniture in a timely fashion

My Bf & I came in just to to look at couches and we were met by Jeremy. He was so welcoming & personable we immediately knew we wanted to work with him. He helped us find the perfect couch, rug & coffee table. He was so accommodating by moving furniture around to see everything all together which i truly appreciate especially when it's a big purchase! Definitely recommend this store as well as having him as your sales associate!

(Translated by Google) It is interesting and Mr. Tomás' attention is great. God bless you (Original) Es interesante y la atención del señor Tomás es genial. Dios los bendiga

Very helpful staff and helped us load into our car

When I first arrived in Salt Lake City I was looking for the perfect mattress for my new studio apartment. Right when we walked in, we were greeted by Rosie. She took her time to get to know us and what we were looking for and managed to help us find the perfect mattress for our needs. Thank you Rosie for the warm welcome to Salt Lake City and your excellent customer service! We will be back!

Sara was great.

Rick was a great help in our shopping and delivery was excellent. Would recommend

They are really, Nice people they really try to find the best deals for your purchase. This is my second time going over to them and getting the right furniture that I need, Thanks again for the help.

Rick is awesome! No pressure and great prices. Great experience thanks to him and the whole Ashley team

Rosi at the Salt Lake location was so incredibly helpful! She made our shopping experience there so quick and easy! She knew everything about the items we asked about and was so patient and happy to really make sure we were happy with our purchases, even with me changing our order multiple times! Simply the best! Thank you Rosi!!

We went in the week of Christmse looking for a new dining table and chairs. Rosi immediately greeted us and directed us to where all the tables were throughout the store, for the size that we were looking for. She was so kind and came and checked in with us, answering any and all questions. We ended up finding the perfect table set for our needs and she walked us through the whole process and was absolutely sweet as ever. We left feeling like she was family. Honestly, what a gem she is. Our table and chairs were delivered shortly after Christmas with zero issues. Delivery was fast. We appreciate all the assistance we received during our experience at Ashley Furniture.

Update: it appears the manager has a plan to help us. Stand by. On our 2nd dining room set and it feels like we received a used one off KSL. Chips out of the legs, rubbed off finish etc. Chairs were in delivery truck with zero protection on the legs.

Awesome experience! The delivery drivers were amazing!! They finished in what felt like 5 mins! Very professional and cleaned up everything too!

Rick and Kimberly helped us pick out the mattress that best fit our needs and our budget. I'm definitely coming back to them for my future furniture needs.

I’m sorry to say that for the first time ever, we are not satisfied with our recent purchase at Ashley’s. A few years ago we purchased a full-size mattress for a spare bedroom that has been very comfortable (soft), durable, and an excellent buy. We needed a new queen-size mattress and hoped to find one similar to the full-size we previously bought. The kind sales people looked up the model of the previous purchase and showed us one they believed would be comparable, if not better. The model we tried in the showroom seemed to be what we were looking for. I slept in the bed last night for the first time and was disappointed to find that it was too firm and impossible to get comfortable in. My wife feels the same way. We understand that it cannot be returned, so we are now left with a mattress that cost over $1,600 which we will not be able to use as we had hoped. We would be willing to pay the difference for an upgrade if we could get credit for this new mattress which unfortunately will not serve us.

Super easy and the store associate, Sarah, was incredibly helpful. She helped us pick an appropriate size couch and scoured the entire store for a matching pillow for us. Felt taken care of and am excited for our new couch!

!!DO NOT SHOP AT ASHLEY!! We've been loyal customers, spent over $15,000+ over the years. It was literally just a couple days after their 30 day time limit to mention a problem...they essentially told us to our face...too late, tough shit, sucks to be you! WE WILL NEVER EVER SHOP THERE AGAIN. !!STAY AWAY FROM ASHLEY!!

Horrible experience. Save yourself the time and effort. Team is incompetent

Great sales staff made the process quick. My furniture item was available immediately at the warehouse location same-day for pickup and the item has no damage. Great job

I came in knowing the exact couch I wanted. Right away, Rosi greeted me and directed me where to find it. The staff listened to my preferences and were honest about the couch fitting in my living room (it wouldn’t as beautiful as it was). Instead of convincing me to settle with something I wouldn’t love, they found an alternative that would fit my style and space better. Rosi was an absolute delight. She guided me through the whole process, asked questions that would help me find a couch for my needs (and dogs) and ensured the checkout process was done smoothly. Thank you to the whole staff and Rosi, especially, for making the experience easy and fun!

Rosi and Deigo were so helpful and went above and beyond to help us out. Thank you for taking care of us and going the extra mile these two need a raise! Also love my new tv stand it is absolutely beautiful.

Fast delivery and setup. Courteous delivery guys.

PSA everyone, what ever you do do NOT buy something from Ashley Furniture. We purchased a recliner from them and after sitting in it for a bit at home it made my husband’s and I’s backs hurt like crazy- totally different from the floor model we tried. We went to the store and they said sorry we don’t accept returns under any circumstances except damage. We were not told this by the salesman, he did not give us an opportunity to read through their policies, and now we’re out hundreds of dollars and stuck with an unusable product. Zero stars, negative infinity stars.

Ask for Rick! Great listener and didn’t ignore me like another salesperson did.

I wish I could leave 0 stars. I am beyond disappointed with my experience with Ashely Furniture. First, they delivered the furniture to my old address when I confirmed with the sales lady in person that we had moved and gave her my correct address. I had to chase down the truck and have them come to my new address when they were bringing our first shipment of furniture. Huge hassle. Second, they changed our delivery date SEVERAL times. We were told our other two pieces would be there Nov. 21. (We needed them for Thanksgiving) they weren’t. In fact they again tried to confirm the shipping with our old address AGAIN. When I explained again that is our old address they delayed our shipment again again again. We live in the same town. We moved two blocks up and it delayed our shipment another 3 days. They now said it wouldn’t arrive till Dec 6th. We bought them Nov 4th. Customer services didn’t care. They did nothing to speed up the process. They never cared to actually update our address and I’m just furious with how they do things. I will never go back and I will advise every person I know to stay far away from supporting this unreliable company. I also opened up two claims with them that I never heard back on.

Can’t even call this a horrible experience, the only thing we experienced was Ashley charging our credit card and then disappeared. We showed up to the warehouse the day they told us the couch would be available for pickup but it was was not. The employee there told us they would FedEx is to our home, but refused to provide a tracking number. Two weeks after that I had not received a single communication so I called to cancel. After being routed to corporate I received a verbal confirmation that the order would be canceled but they refused to provide an email or text confirmation. Instead they said I should receive a phone call confirmation in 72 hours. It’s clearly built into their business model not to put anything in writing. I can see why.

Michael was the best! We weren’t sure about the couch we wanted but Michael went above and beyond. He was very patient and knowledgeable. We are very happy with the customer service at this store.

This store does not accept returns! I ordered a chest of drawers and the bottom 2 didn’t (and still don't) close properly. 2 technicians came out to fix it but said there’s a defect in the manufacturing. They sent a replacement but before they even brought it in the house we checked the drawers, 3 of them didn’t close tight. The delivery guy said all of that model was the same way. I refused delivery and kept the original broken one (they don’t accept returns remember). They offered me no discount or reimbursement so I’m stuck with the broken one. Never shop at this store!

Excellent service, follow up, and communication!

Salesman was very helpful

Rosi was quick to help and made our shopping experience very nice

Rich was super helpful and attentive to all our questions. Nice variety of mattresses to choose from

They “guaranteed “ a date my couch wiuld be available and it finally showed up a week after the guarantee date. Would not compensate me in any way, just told me I could cancel the order. When the couch finally arrived it was completely different from what the salesman told me, and again no customer service. Will never shop Ashley again.

(Translated by Google) They kindly helped me with what I needed. (Original) Amablemente me ayudaron con lo que necesitaba

Great salesman! Helpful and creative with getting us to where we were comfortable on our total. Pleasant experience all around!

Rosi, was a great support and very helpful

I will take this review down when you fix your terrible automated system. I called 1 hr. before closing time and the AI won't put me through and says I am calling after the hrs. that are even stated in the message. Can't get through to anyone. Terrible system that is infuriating.

Took 25 min to get anyone to help me. When I did get help, Michael was great. But, no inventory is kept at the store. Am currently sitting in my truck at the warehouse waiting for my order to be pulled for 38 min and counting….

The worst customer service ever. We purchased a bedroom set with a bed, bed frame, bed base, mattress, etc., but the sales guy sold us a bed base that was not necessary because the frame we chose comes with a base already. Finally, I returned after about two weeks of long phone calls and an in-person visit to the store again to explain and show them how unhappy I was about the situation. Now, I have an extra $59.80 new purchase charge on my card, no one can explain it to me why is for.

Ricky is awesome

Wonderful salesperson. Great price.

Rosie was our sales person, she was awesome. We will definitely be back.

I have always loved everything I’ve gotten from Ashley. The customer service and management has been exceptional (the outlet store on 300 West). Compared to other retail chains (RC Willey, Living Spaces etc) Ashley Furniture rises well above the test.

I would not recommend purchasing anything from Ashley Furniture. Their products are of low quality and the process for getting a replacement following their warranty claim process is burdensome and mismanaged. We bought a power reclining sofa. After a year and a half of regular use, the sofa stopped reclining. (Keep in mind that this is a sofa with an original sticker price of $3000). Luckily we had purchased an extended warranty. After 6 weeks of working through the process, which includes multiple calls per week to ensure that the claim was progressing, we were provided a replacement. We selected a replacement product, paid an additional $200 for delivery and extended warranty. Delivery date was set and, following confirmation from multiple Ashley representatives (including our local store), we had our broken sofa removed from the house the day before delivery. Unfortunately we received an email the morning of the schedule delivery saying that it needed to be postponed fo an unknown reason. After multiple phone and in store conversations, we had the delivery rescheduled and confirmed by our local store. Again, we had the delivery cancelled the next morning via email with no notification as to why. Now we have an empty living room and will be without a sofa for another two weeks....assuming that the next delivery even happens. Please, for your sanity, do not purchase anything through Ashley.

Sarah was fantastic and very knowledgeable about all aspects of furniture and mattresses. Also about price and financing.

Kim

I was not satisfied with your customer service and with your delivery service I paid cash in your store and then when you delivery service came here they couldn’t get the furniture through the door and to be totally honest with you. Their effort of even trying, was even less than. Then I came back to the store to see if we can get a different furniture from the one we chose and the sales reps kept saying this one or that one but we would have to pay more and I kept telling them no and I was just so disappointed I’ve heard good things about Ashley furniture and your location and your delivery service was very unsatisfactory and disappointing. I have went on yelp and I put my concerns about your location and I’m never doing it again and my customer service and I’m never referring you guys again.

We had great experience shopping at Ashley furniture store. The friendly staff made it easy to pick the best furniture for our home

The woman who helped me was very helpful and professional. The set is perfect for my son’s college apartment.

Great experience shopping and with 📦 delivery

Buy without the drama. I like Ashley :)

Not enough salesman to handle the customers properly, but the product is very much to my liking

Wrong bed frame delivered. Broke a statue in my house . Did pay for it put I valued iT to low now that I had to replace

Provided great sales, service and delivery on a new mattress.

All sales representatives have done an amazing job, I couldn’t be happier with my purchase, both sofas I have bought are perfect!

👍

Pleased with sales and service.

We had a pleasant experience in the showroom & the delivery of our furniture was great!

I found the same couch at another store literally around the corner for over $300 less. I ended up only buying the ottoman from Ashley.

We had a very poor experience with Ashley. We bought a bedroom set from them and when we went to pick it up, the footboard wasn’t there with the rest of it so we forgot it. (The store is a half hour away). We also found out that the bed frame supports were either broken or missing so we couldn’t even set the bed up once we had the footboard. They took literal weeks in getting the supports for the bedframe for us and I had to call roughly 5 times. Finally I just decided to use my own 2x4’s and forget about their supports so I could set up the bedroom set that I had bought so long before. I will do anything to avoid going back to Ashley.

I got the corduroy couch in the greenish gray color. We absolutely love it. We got some great dog covers from Costco for our furry pals that snuggle with us on the couch. But also if they accidentally pushed the covers off and sit on the couch and get it all fury with a moist cloth or a quick vacuum it cleans right up. I also like how I can take the cushion covers off and wash them if need be. This couch is perfect for families who like to lounge and hang with their fur pals.

I found exactly what we needed at Ashley’s. The service was great, delivery prompt, and prices reasonable. All my experiences with Ashleys have been equally great!

First visit to outlet store. Relaxed atmosphere. Wide assortment of furnishings and appliances. Helpful, patient associates. Smooth delivery and setup. I will most certainly return to make more purchases!

Salesman was very nice. He did not mention that if the furniture doesn’t work, it is not refundable. They do not accept returns.. When the sofa was too big for the room, I was told too bad. I couldn’t even get anyone to talk to me about it and the Delivery truck had not even left my home yet. The People in the office were rude. The salesman had their hands tied and couldn’t even respond. That’s just their policy. Beware if you buy from Ashley and you have a problem they will not work with you in anyway. Once the sale is done, the customer means nothing

Really nice store!!! Sarah was really Great!!! And the manager Kim it was great too!!!

Really bad customer service. If you have a problem, they don't follow up on the problem and they don't return your calls.

We found just what we were looking for! Rosi helped us and she was so sweet. She was there when we needed her, but never pushy or pressured us into buying. I recommend her if she is there!

Rosie was so great and kind. We went in to look for a dresser. We found one, but wanted to think about it. She was not pushy and let us know to contact her with any questions. We went back the next day and purchased the dresser. Today, we are going back to get another piece of the set. Thank you Rosie!

Sarah White was my sales lady. She was great in helping me. Answered all my questions, and I got what I wanted. I like that she didn’t hover over me. I was in a time crunch and she made sure I was out in a timely manner. Furniture looks good and delivered on time and assembled with care. Thank you.

The sales representatives I encountered were dismissive and discourteous, seemingly due to my casual attire, as I was wearing work clothes from completing house projects on a Saturday. They displayed visible frustration, rolling their eyes and redirecting me to their newest employee when I inquired about potential deals. Consequently, I left the establishment and will take my substantial budget elsewhere. The company should consider implementing an hourly wage system for their sales staff, potentially with a commission split, to eliminate this unwelcoming atmosphere. It's important to note that this is a furniture store, not a luxury car dealership, and such treatment is unwarranted

I am so frustrated with Ashley Furniture. The salesman was nice and helpful but when it came time to actually get the bed I got call after call delaying the delivery. After the third call I tried to cancel the order and was told I couldn’t even though they could only guarantee partial delivery. Never shopping Ashley again

Sales persons say a bunch of lies to get you to add “insurance protection” I bought love couches and was guaranteed that it will cover ALL damages even after I explained precious issues with them not covering and he insured me all accidental damages well I have tried to use the $500 insurance I added and both times have told me my type of damage is not covered then what’s the f is the point of purchasing insurance if it won’t cover my accidental damages WOULD NOT RECOMMEND!

Wonderful salesman very helpful

Tom was really helpful professional and very nice to us and Sam was great too. My wife and I had a very good experience and would definitely do business again. Highly recommend.

Tom was super informative in helping us find the perfect mattress for us. We really appreciate the genuine care and time he spent with us and also helped us pick out a new bedroom set that was exactly what we were looking for. Great guy, thanks again Tom!

Rosi had great customer service! Thankyou so much for your help!!

Rosie was very helpful in assisting us around the store, we’ve been to several stores shopping for ideas on furniture and I almost want to go back for a purchase when we decide just based on how she made us feel just looking. So far we have a set we are interested in.

Helpful and informative

Good

Kimberly McCoy was so nice same as Foster Parker so amazing experience with the help and service amazing team

The store Manager at the SLC location is awesome!!

The people there are amazing!!

Crap, crap, and crap. Buy your furniture elsewhere. Unfulfilled promises, lies, poor customer service, dirty furniture, and slow delivery. I purchased my furniture the first week of July and was told it would come in two different shipments in July. So the day before it’s supposed to be delivered, No word so I called and they said “oh yeah that’s not available.” Okay great. Your salesman lied and you didn’t notify me. Whatever, typical, so they tell me it will be delivered in July and then part of it in August. That will be fine and I’ll move on. Well once again, no word when delivery date rolls along so I call pretty upset because no one is contacting me and it’s being delayed. So they say “okay this is the right information” finally after the third delay and multiples attempted to call, they tell me “we promise it will be in August and September. We will give you this $100 credit to your financing.” I say how will that show up? She said on your card statement. Okay great. Well, the bill arrived which is weird because I still haven’t gotten all my furniture and no credit is showing. Surprise. My bill is due for the part of my furniture I did receive last week but the salesman told me I wouldn’t get any bill until ALL my furniture arrived so that was a lie and the credit is not on the account either so that’s also a lie and the delivery dates are a lie. Last, but not least my table chairs showed up and they had like tire grease or something on the back of them from the moving truck so I had to clean them up myself with my upholstery cleaner which is upsetting because I just bought new furniture not used furniture….. Will never be buying from here again. Spend your thousands of dollars elsewhere. I hate how companies get away with this garbage and literally don’t care to make it right.

This store is HORRIBLE!! I came in wanting to buy a bedroom and the sales woman had the worst attitude and was extremely rude, despite the red flags we decided to purchase the bedroom from them and spent a staggering $5k on a bedroom. We were promised the bedroom would arrive within a week only to find out it would take 3 weeks and 3 trips to Ashley’s wear house to get our full order, than the warehouse dropped our headboard and we had to wait another three days and take another trip to go get it again. Once we got the bedroom put together we found out we had spent $800 on the most uncomfortable mattress one can buy, when I called to talk to them about returning it or even exchanging it the woman on the phone told me they will not accept any returns under any circumstances after the sales woman had lied to me and told me they would accept returns, I have now been waiting for three days for a manager to get back to me and it has become clear that this store could care less about their customers, if you are planning a trip to this store please do yourself a favor and take your money somewhere else.

(Translated by Google) Good expensive but quality furniture (Original) Buenos muebles caritos pero de calidad

Met a few impolite sales and didn't have a good experience

Rosi helped us and she was amazing! Super helpful, and very knowledgeable about the products. She also wasn't pushy at all. Great service!

My name is Karen redmond I just want to give a huge thank you to Rosie the sales rep and to Tim the accounting desk clerk on their amazing service they provided my husband with Rosie was the best she wasn’t overbearing or pushy she let us explore on our own but advised us if we had questions she was there to answer for us, then anytime we asked she immediately got the answer and my husband bought the couches wonderful experience they even had to stay after closing to finish which they kindly did, I hope I got the accounting man’s name correct cause he was great

This review is for the service we received at Ashley outlet in Salt Lake City. We bought 2 couches today. Rosi did a great job responding our questions, and showing us different options.

Rossy was the best. She is very Gentle, and so patient thank you Rossy

Had a great experience purchasing my new sofa set and two mattresses! I really appreciate the help that Rosi gave me, I’ll definitely be going back for future buys!!

Online order was “declined” after my bank account was charged for the order. No explanation was provided as to why the order was declined so I had to contact customer service. The only explanation given was that it was due to their “credit protection” program that supposedly protects customers financial institutions. Doesn’t seem very protective to me if I was charged for a product I won’t be receiving.

Great staff and huge store

(Translated by Google) Yesterday we looked at a sofa for the living room. Rosie helped us a lot in choosing. We bought a sofa that we really liked. Grateful to Rosie for her help (Original) Вчера смотрели диван для гостиной. Рози нам очень помогала в выборе. Купили диван, который очень понравился. Благодарны Рози за её помощь

I have a great experience, Michael was really helpful, showing all the options around the store. 😍👍

Rosie was very patient with us and showed us all the possibilities for an oversized chair and ottoman then left us alone to talk about our opinions. She was a great salesperson. You’re lucky to have her as your employee.

We were able to work with great staff and found the perfect living and dinning room sets we needed! We're so excited for them to arrive!

Very good attention, what I needed I could find there in Ashley

I purchased this over the phone and the sales associate, Sara, was very helpful.

Very very bad experience, customer service is horrible and the shipping is horrible don’t trust the warranty on anything you buy from there especially the motor beds!

So, my wife and I accompanied our niece into Ashley Furniture to help her begin to acquire a bed and kitchen table and sofas that she will need to furnish her new residence. After about ten minutes of entering the store, we were approached by one of the salesmen who, with less than optimal enthusiasm, asked if he could help. We accepted his comments on several pieces of furniture and continued to peruse the store. I had walked into the store with a half drank can of soda and once I was done, I placed the empty can on one of the furniture shelves. About 30 minutes later, the same salesman, out of the corner of my eye, approached me with what I thought was a full can of soda. What it ended up being, however, was my empty can I had left, 30 minutes earlier. He obviously knew where the garbage can was. I, however, had no clue and so I placed it on a shelf where I assumed a cleaner or the salesman would see it and be polite enough to put it in the garbage can. We were planning to spend a reasonable amount of money in his store. He lost a very substantial commission for his weird stunt. We will not return to this store!!

I was told that they would refund $ 100.00 because they did not give me the discount for military. The salesperson assured me but no refund as of today.

Rick Hancey our sales associate at the 1773 s 300 w. SLC,UT location was great to work with. He gave us plenty of alone time. So we could discuss our needs and was there whenever we needed to ask questions and get more detailed information. We ended up purchasing 3 memory beds with adjustable bases and will be back for the bedroom furniture as well as some other furniture. We're interested in. I have had Ashley furniture before. It is very well made and i'm impressed with the quality.

(Translated by Google) Good service, friendly staff (Original) Buena atención, personal amable

Michael was very helpful. Was able to find couch set online that we wanted and see it in store in the exact color we wanted. Quick and easy to purchase and have delivered when convenient.

Ordered a dresser with professional delivery/installation on their website. I was given a delivery date almost 4 weeks out - kinda disappointing to have to wait so long, but fine. Delivery date comes and I get a call at 8am that the dresser I ordered is now out of stock and has been discontinued. Ashley Furniture cannot even get basic business correct. First and last time trying Ashley Furniture.

I was having difficulty with the online website so I called the Park City store and was lucky enough to get Rick on the phone. He helped me place my order, pay and followed up to tell me it went through successfully.

Excellent service and assistance

I walked in late Saturday night needing some last minute furniture, and Janet took care of everything for me. Got everything we ordered delivered Tuesday morning. Thanks Janet!

Janet Patton was very attentive and accommodating. She was kind and knowledgeable.

OUr family had a complicated order, several different people shopping at different stores around the country, which we wanted to buy from the Salt Lake City store. They were very nice, and also very organized. All went smoothly as we completed our order.

Marie, was very nice, helpful. We will come back at later date to look for other furnishings

The customer service at this store is amazing! :)

Sales manger was very helpful and knowledgeable. Took extra care and offered options off what I wanted. Would shop here again. A big Thank you!

Found what I was looking for and the sales person took care of my purchase in a timely matter. Really like shopping at Ashley as they have good quality and great selection.

I've had two couches from Ashley furniture in the span of 4 years and have bought protection plans. I will not be buying from them again. The couches don't last long and the insurance barely covers anything. The first couch we were told it was real leather. It even said it in the description. Less than a year later it started peeling. Our second one started to fall apart 1yr of having it. We've had it for about a year and a half so far. I should've read the insurance coverage but sales people are good at what they do. I am a sucker for sales so that's my fault as well. Hopefully someone will find this helpful.

Janet was so wonderful, helpful, and patient with us. We are so glad we worked with her today(05/02/24); and would definitely ask for her next time we come!

Great prices and great service. Thank you, Marie!

Michael was very helpful in us picking out our sectional. Answering all our questions and great communication.

Janet did great job and helped me out in the best way.

We came in within the last hour of operation and Janet was absolutely kind and patient with us. We walked absolutely happy and had a wonderful experience getting our new dining room set! Would recommend!

My salesperson Janet Patton was very pleasant to work with, She answered all my questions and made suggestions of the item I was looking to purchase, she was very helpful to me, assisted me and walked me through my purchase process, Great customer service, Thank You Janet

I had a great experience at Ashley Home Store. I am a college student on a budget and Sarah worked with me to find a mattress and frame within my budget. She was super friendly and considerate of my needs. This was an amazing experience and I am so grateful for her help. Thank you!

Janet helps me a lot. Thank you

Janet was amazing helped us find exactly what we were looking for and was incredibly helpful. She was very patient and super friendly will definitely be coming back

Janet and Foster were great

Janet was an amazing advocate and collaborator for our first home. Thank you!

Janet was very helpful, personable, knowledgeable, and friendly to work with! Highly recommend asking for her when you come in, she was wonderful!

Came here to buy my first couch and Janet was super helpful with looking for something that fit my home. Great experience!

Janet was able to help me and my wife find a the perfect couch for our small home. She showed us different options and went above and beyond to make sure our purchase was right for us. Thank you Janet!

Very happy with our purchase. From the salesman, to the communication about the delivery and the actual delivery, everything was fantastic.

Had a great shopping experience here buying a new couch! Janet helped us narrow down our options and find one that met all of our specifications, even when we weren’t totally sure what we wanted. Would absolutely buy furniture here again, especially with her amazing customer service!

Rosi at the Salt Lake discount store was tireless and enthusiastic in helping us. She found everything we asked for. She was patient, kind, and just wonderful. Thank you, Rosi.

Janet was amazing and made the entire experience welcoming and pleasant. Highly recommend getting your furniture at this Ashley's Furniture location in Salt Lake.

Sarah was super helpful and showed us similar items to what we wanted. We ended up finding something that wasn’t months out. Great experience

Rick is knowledgeable and friendly and cares!!!

Janet at Ashley’s Furniture SLC is friendly and helpful. Bought some nice side stands from her today. Nice place to buy furniture.

Marie was very helpful

Rosie was so knowledgeable and kind helping me to find my perfect couch. I couldn’t ask for better service! Thank you Ashley Furniture and Rosie!

Janet was so helpful and kind

Sara helped my sister purchase a recliner for me. She was so kind and understanding of my situation and stayed late to help us with delivery issues. She went above and beyond the norm in helping us. I will highly recommend Ashley furniture and Sara to all my friends and family.

I called and talked to Sara just before closing. We had questions about a recliner. She was more than helpful. She answered all our questions and went above and beyond to help us with some delivery challenges, etc. Sara was sensitive to my sisters special needs and made everything work out. If I had any say in the matter Sara deserves a raise. Ashley has a jewel in Sara!!

Rick was SO HELPFUL. We really appreciated his help & patience while picking out a new sofa

Online shopping experience is terrible. The only payment processor that worked was PayPal, so that’s how I completed my order. But then, the PayPal charges were in 4 random transactions, which seemed really strange. We ended up canceling items in our order because we found options that don’t take 16 weeks to ship. They didn’t process the refund until we spent hours on the phone 20 days after canceling. They said they would send documentation on what got refunded and never did. I never received all my money back for the canceled items. Then, the in store employee was a condescending sales man who encouraged us to cancel our online order and rebuy through him. He said our items probably wouldn’t get delivered anyway. It was a very strange experience, stay away from here at all costs!!

We visited the store today for a particular piece of furniture for our home, and we are delighted of our finding. Rosie, our sale coordinator was very professional and helpful; She made the experience worthwhile. The service was impeccable and will definitely visit Ashley Furniture showroom again.

We came in looking for a front room furniture was greeted with complet comfort not being pressured to make a choice from salesperson like the other guys.(R.C.W) Thanks to Marie L. For her hospitality and we will be back for future plans

Very generic furniture that looks all the same

(Translated by Google) Very nice merchandise (Original) Muy bonita mercancia

Rosi was super helpful and friendly. We bought 3 pieces and will definitely be back again.

I went to Ashley‘s today just to look around. I needed a new living room for my new condo. Janet was wonderful ! She was so helpful I ended up buying all of my living room furniture and am very happy. Great service Janet ! Beautiful furniture Ashley.

Great service! Candy!

Atrocious customer experience with the service and delivery team. Not a single reasonable person on the team willing or capable of thinking for themselves. This place desperately needs some real leadership in their service team. Edited Review to comment on the Response from the owner: I have used my experience with Ashley in the companies I lead on how to never interact with a customer. They tell me they understand my frustration...no they don't. Please feel free to reach out for further assistance? To whom should I reach out? The customer experience at every touch point has failed. There is clearly a systemic issue as it relates to how to take care of a customer. Ashley thinks they are selling furniture, but forgets they are running a business based on customer experiences.

By far the worst location and customer service I have ever encountered. My mother in-law was taken advantage of and the wrong sofa and chaise were delivered. She called to let them know because the delivery service used did not understand. I called corporate and they said the store would have to resolve it and make it right. They have not and are not willing to do anything or hold themselves accountable for an error made.

By far the worst location, management and customer service I have ever encountered. DO NOT shop at this store. My mother in-law was taken advantage of and the wrong sofa and chase were delivered. She called to let them know because the delivery service used did not understand. I called corporate and they said the store would have to resolve it and make it right. They have not and are not willing to do anything or hold themselves accountable for an error made. Will be submitting a BBB complaint as well. If I could post with a no star rating, I would.

Janet was amazing! She was incredibly helpful and friendly. She made the process super easy and we were home that day with a couch. Thank you!!

The Salt Lake store is beautiful with lots of options to choose from no matter what kind of furniture you’re looking for. The salesman, Rick, was very friendly and knowledgeable. I told him exactly what I was looking for and he showed me some different options to choose from. I left the store with everything I wanted and a delivery date of my choosing for everything to be delivered. This is a great store with high quality furniture.

Service was prompt. Salesperson Candie was helpful but not hovering. I spent some time browsing and sitting in chairs. I had searched online beforehand and they had what I wanted. Purchased on sale. Scheduled setup and delivery. In and out in less than an hour.

They delivered an incorrect sectional to my mother and refused to fix the problem. They would not take accountability for their mistake. They wasted our time and were very unpleasant. Don’t deal with these crooks.

This review is actually for the Layton location my Google just won’t let me write my review there. I had a horrible experience with their sales person Gassahn if that’s even how you spell his name he hit on me the entire time I was in the store he was constantly hitting his vape and being rude. Then I saw him yelling at one of his coworkers she seemed so nice cute one with purple hair. Anyway salt lake location is very nice but the sales person Gassahn in Layton is very arrogant rude and made me feel uncomfortable I will definitely be going to other locations for my future business.

Michael was wonderful and provided excellent customer service!

Just bought an amazing bed!! Thank you so much for all the guidance and customer service Sara. Honestly one of the better shopping experiences I’ve had in a long time.

Richard helped us and he was very knowledgeable and professional.

Pleasant consultation, everything is clear and accessible.

Janet was knowledgeable and patient. Thanks for all the help!

We had a fabulous experience. Not pushy, yet informative and honest.

Sarah was amazing and patient with us! Helped us pick out a great mattress and showed us how great adjustable bed frames are and we purchased one as well! Thank you!

Rich took great care of us! We were able to find what we wanted and more!!

Their customer service is extremely subpar.

Sara was awesome and very helpful

It's a nice relaxing place to shop. I worked with Janet as my salesperson, and she was very helpful and informative. She encouraged me to take my time and come back as much as needed before making my decision. She wasn't pushy or demanding. I would recommend her if you're shopping at the Salt Lake store.

Went in looking for a loveseat and after some looking around Janet found us an awesome cushy reclining one for much cheaper than we had expected. Delivery went quickly and smoothly and we're loving it! While I'm not exactly familiar with the staff I'd recommend stopping by and seeing what Janet recommends if you're shopping for furniture, she was friendly, knowledgeable, and a good listener who helped us find exactly what we wanted in less than an hour

Janet was so friendly and helpful. We couldn't find a dresser that matched a bedset we bought the precious year. Instead of letting us give up and settle for a different one, she tracked down the dresser online and got it ordered for us, and it was even on sale! Would highly recommend working with her.

Janet was great. Very professional.

Janet was awesome. She really took care of us as soon as we arrived up until the end when we made our purchase. She received assistance from Foster who helped break down pricing and financing for us. Janet was attentive, provided clarification when we had questions, and was overall amazing. Thanks for a great experience.

The in store employee at Ashley was really helpful and patient to help us find the right sofa for our new home. The store has some amazing and high quality furniture pieces with affordable pricing. I would definitely visit Ashley furniture for all my future purchases.

I’ve been in Ashley stores many times but not this one. This one was weird, there were 4 adults in my group, none of us knew where to pay… no signs anywhere! Finally found it, the guy took forever getting ALL OF OUR INFORMATION.. why did he need it? We just wanted to pay and leave!! Once he was done getting all of our info he then led us back to another place to pay, then back to the original place to get the receipt!!! I’m not kidding when I say this took AT LEAST 20 minutes, maybe more. Honestly had I known this was going to take that long to pay I would not have bought the items. Then I mention to them they should have a sign as to where to pay and that I was getting weary of the process, this snarky old man said, ‘well look at what your saving’. We bought sale items. So I asked if this would have been the same process had we bought normal priced items ? Answer, yes! Just a double down drag and not like ANY OTHER ASHLEY store I’d ever been in. I WILL NEVER GO THERE AGAIN AND FRANKLY THE WAIT OF THEIR PRODUCTS ISN’T THE SAME AS I REMEMBER EITHER!

(Translated by Google) Excellent service from Thomaz (Original) Excelente atendimento do Thomaz

We were warmly welcomed and helped with just what we wanted. Rosa was kind and understanding when we told her we wanted to look around at another store before making a decision. We came back to the same warm smile and helpfulness. All were kind.

Variety and great service!

janet is awesome, she always takes great care of us, checks for deals to get us the best prices, gives options for what will work best for us, and makes us feel great! thank you janet!!

Worst experience ever!!!! DO NOT GO HERE!!! They first lied about my delivery date by 2 weeks, then the delivery guys lefts all the trash in my front yard for multiple days. To make it better my entertainment center I bought is all broken and missing parts. The doors are falling off and the shelves can't hold anything without falling apart.

Went shopping here for a carpet, staff were kind, helpful and engaging. Carpet I found met my expectations and had good motif. Huge store with no shortage of furniture.

Tommy was very helpful and patient! Our experience in store was great, now hoping for the furniture to arrive smoothly!

Rick the salesperson, was helpful and professional. Picked up my chair at the warehouse. Approximately 30 minute wait to get loaded and I was the only customer.

Candy was very helpful and professional. She explained everything and the whole process was pleasant.

Rosi ans Alex treated me with the most amazing kindness, I appreciate so much and gave me my space to shop in peace. Thank you !!

Went to buy furniture with money in hand. Took 40 min to track someone down, then while I was trying to buy furniture the sales person left to close another deal then made me wait while they did a credit check on them. I came in with cash and was planning on spending at least two to three thousand dollars. Instead I had to wait so I only had time to get three items before I had to leave. You have a hundred thousand square foot building with two sales people in it . So I ended up getting the door greeter the credit checker and the salesman all in one , I will not be back.

Rosie was a great help! We found EXACTLY what we were searching for.

I walked into Ashley furniture unprepared without a tape measure. Luckily a gentlemen named Tom gave me his and said “take it borrow it go measure at your house and come back when you can”; the kinda take your shirt off your back and give it away mentality! Anyways he helped out big time and made the whole process easy and fun! Thanks again Tom for helping us furnish our new place.

The people at Ashley Furniture are easy to work with.

I would go into the details about my situation but there is a lot. To make this short....don't buy from this place. They are all smiles while they are taking your money but once an issue arises, they are no help. And the people in the store are very unprofessional. During the conversation with Samuel, he laughed several times and when I asked to be transferred, he didn't realize that I could still hear him or didn't care and was like "I'm so sorry you have to deal with this" as he transferred the call. How unprofessional is that? And it's no point to even try to escalate because their Operations Manager Courtney is just as useless. She actually canceled my order without even telling me or leaving notes as to why. The only reason I can think she canceled my order is because of the conversation I had with her about the damaged headboard I received on another order which she wouldn't even try to address. Plain and simple....listen to al these BAD reviews about their BAD customer service, terrible management, delayed orders, receiving damaged products and the list goes on. Every one of these reviews is ABSOLUTELY TRUE so READ and LISTEN to every one!!! Go spend your money with another company that actually wants your loyalty and business not one like Ashley who simply wants your money and cares less if you come back.

Janet was very helpful and let me take plenty of time deciding. Was able to point me in the right directions for each question as well.

Horrible delivery experience. My mom just got out of the hospital. They never called to tell us when delivery (well they did AFTER they already left). They were extremely extremely rude. They never called the phone number they were instructed to repeatedly. They just wanted to leave it in the garage and leave. Not worth the $100 delivery fee that was advertised as free delivery. Customer service seriously sucked from the moment we started. I dont think we will ever use them again.

Janet was wonderful she helps so much , and stayed later at night to help us get everything completed, we really appreciated her help, great sales woman!

Tom was a very good salesperson and we a appreciated all of his efforts and time. The only thing that I can say negatively is the charge for delivery. The $100 charge for set up and delivery is not right. We live less than 10 miles from your store and although we are not a big customer it will keep us from coming back again!

Sarah helped us find a deal on an ottoman. Thanks again

Looking for a sofa that we could pick up at the warehouse. The gentleman who helped us was very patient and worked to find something that would work. We were in and out quickly. Drove straight to the warehouse and everything was loaded into the truck without any wait.

Janet was outstanding!!! She was so helpful, kind and patient. She didn’t hesitate to give us the best deals possible.

Janet was fabulous!! Very helpful and not pushy!!

Janet was lovely 😊

Go with Sarah she is friendly

Janet P. Was fantastic! She listened to what I wanted, gave me options, and then was very efficient with all the paperwork and financing options! I am happy I decided to give Ashley Store a try.

Janet is amazing!

Easy, convenient, lot of selection and easy to pick up ypourself to save on delivery.

The selection of recliners at Ashley’s is very complete, and our Sale Associate, Tom McGarten, was friendly and impressively informed. We are very satisfied on every level. Our visit was very comfortable, and we will definitely send family and friends to Ashley’s and Mr. McGarten! The Cuglietta’s. 11/14/2023

Tom greeted me shortly after I got in the store. He was busy with another customer. We chatted about what I was looking for, he then gave me directions saying he would come find me in a few minutes. I was able to locate the items I was looking for and few extra. Tom found me and we did my furniture purchase first. Than my accessory purchase. Tom worked very hard to make my experience great! I’ll be back!!! Excited to get my furniture before Thanksgiving! Thanks for the service Tom!!

Janet was great in helping us get our office chair!

If I could give this place 0 stars, I would. My wife and I went 3 weeks ago to place an order for a bed frame and chest drawer. We were told that all items were available and would be delivered on 10/31. Turns out the chest was a backorder item and when Ashley delivered the bed frame, the footboard didn't match the rails or headboard, the lamps didn't match the headboard and as a remedy, the technician wanted to drill holes into the headboard. 3 weeks have passed, and Ashley mailed 2 lamps for the bed. One of them is the right one, but the other doesn't match. So 3 weeks after purchase, we still do not have our order fulfilled. This is a mickey mouse organization that is good at taking your money and not delivering your orders that you paid in full for. My advice is to stay away from Ashley and take your business elsewhere. To Ashley: Do not leave me your automated "we're sorry but contact us" line. I've been on the phone with you clowns for 3 weeks, and nothing has been resolved.

Great stress free experience. Janet was very kind and patient. Yeah really enjoy when the sales team lets me lead my experience and gives me space.

Janet was very helpful!

Marie at the Salt Lake store was so helpful and extremely respectful. I didn’t know if sales personnel at Ashley work on commission, but on the off chance that they might, I asked for Marie’s card. 24 hours later I knew I wanted the sofa I’d been admiring, so I called the store and asked for Marie. She remembered me and took my order over the phone. She was as kind and gracious as she’d been when I was browsing the showroom. Thanks to Ashley furniture for promoting a sales culture that resonates with buyers, and a special shout out to Marie for her exemplary service..

Great customer service by Janet.

Janet was very professional she took care of everything that I was looking for. Did not pressure pi’s in to buying stuff that we didn’t need. Ashley’s is great place to buy from great products at a great price.

Janet was amazing. Help me choose the sofa we really love. Thanks rene

Janet was absolutely amazing with helping us pick out our new furniture. So I first chair she was respectful and patient and guided us in the right direction to finding the right couch. Would recommend Janet again

Janet was very professional and knowledgeable about the product. Knew what we wanted and was great to work with.

The sales person Janet was great. Helpful, not pushy, and made it nice.

Janet was phenomenal, and the deals on the furniture were amazing!

Mike Ryan was the best! He found for me the perfect love seat in under 10 minutes, next I will be buying the matching sofa from him.

Helpful staff and good deals!

Sharon is great!! Very helpful

Walked in to a ghost town!! All the employees were in the breakroom hosting a baby shower for an employee. My husband and I walked the entire store alone. Three women asked if someone was helping us. But no one stayed around long enough to answer any questions we did have. I cannot and will not buy from a sale person thst is NOT helpful knowing they are earning commission on the"sale". One girl approached us three times but she was so rude, abrupt, very short with her responses, she made rude faces at me when I was trying to give her my phone number, had to repeat it three times, and so pushy. She was only interested in us paying her commission check and NOT interested in helping us find furniture that made us happy and fit our needs!!! We DID decide on a couch and was gonna buy that day but NOT from her so we left! Store is located on 300W.

We had a terrific experience finding the perfect sofa. Michael helped us and was delightful. He is very well informed on the merchandise in the store. Michael was so pleasant and very efficient and very pleasing to work with. We will return to Ashley.

Tommy is amazing.. we will definetly be back and look for his assistance again.

No high pressure sales. Prices comparable to other local businesses.

Walked in and was greeted by Richard.M really nice and helpful, highly recommend him. We bougth some floor clearance items. At check out, Foster the store Manager was not rude but very unreasonable asking us to come back the next day because he had no one to load us. He went on to say if I wanted to take it I could cary it out myself and refused to open the side door In the cleerance section due to having no keys on hand. Total A hole. Guess what, Richard found the keys and helped me load it up himself. Awsome guy to go out of his way to do this. The items were small and Foster's customer service will make me not want to shop there again. I understand if it was a huge sectional or complete heavy bedroom set, No problem. These were a small chair and a bed in one med size box that Richard brought over in a dolley. I carried the chair out myself. Thank you Richard and Foster shame on you for lying about not having keys and bad customer service.

Tommy was amazing, we truly great service

Sale person was very kindred, patient, and understanding,

I went to 7 mattress stores till I came into Ashley’s. I was so over and annoyed at all the mattress options. I didn’t know what I wanted till I met Micheal, he was amazing! If anyone needs a mattress go see Micheal we will get you taken care of!!

Richard was super helpful and knowledgeable. If you need help I would for sure ask for him and I will definitely be back!!!!

Home of everything ❤️ l walked there and l fell welcome , my classmates were working there the time he saw me, he started to smile and welcome me thank you Ashley store

(Translated by Google) If you are going to buy, go with Janet, the best service! I recommend it 100 (Original) Si van a comprar vayan con Janet la mejor atención ! La recomiendo al 100

Michael was an incredible help. Very straight forward in getting me to the mattresses that would best suit me. In and out of the store, and very happy with my service, in under 30 minutes. Excellent store

Good quality furniture and wonderful staff working there. We will definitely go back for future purchases

Janet was very helpful today! Had a great experience!

Huge selection and a great experience. Our sales rep Janet was personable, knowledgeable, and attentive while allowing us to explore the store ourselves. Ask for Janet for great customer experience!

Thanks for the help. Janet

Janet was super helpful and easy to work with and made buying our couches a breeze.

I had a great experience with Ashley Furniture and highly recommend it. I worked with two absolutely exceptional sales reps (Candi and Sarah) on my two visits to the store. In both cases, I was greeted immediately at the door, asked if there was something in particular I was interested in, directed how to get there and told the rep would check on me after I had time to look around (which she did). Neither hovered, but both made themselves readily available and answered all of my questions. Sarah educated herself on what Candi had discussed with me the day before so we didn’t have to waste any time reviewing things. Sarah and Candi are examples of an ideal customer sales rep. When I was ready to make my purchase, Sarah stayed in contact with me on everything from finalizing the sale to arranging for delivery. I was also very pleased with the delivery service. I was kept informed of estimated arrival changes and Jorge and his assistant were polite, efficient and capable. Oh, and I love the furniture too.

Sarah was fabulous to work with! She pointed out the Clare View patio set and we loved it- can’t wait to see it in our home! We even found a cute set for our front patio (mandarin cape) such a great price for 3 pieces! We highly recommend working with her if you are in the market for furniture!

Janet helped me find the dresser of my dreams! She was very friendly kind! She showed me multiple options all fitting the description I came in with. I will be coming back here in the future!!

The lady named Candy who served us suddenly turned unwelcoming as soon as we told her our budget was under $500. Didn’t feel like getting anything after that and got out immediately as we didn’t feel welcome at all

We loved our sales rah person, Sarah White. She was helpful and very pleasant to deal with.

Janet was very helpful and made us feel at home and comfortable shopping at Ashley. We'll definitely be back for other furniture needs we have.

Their delivery team refused to deliver the couch without me signing a damage waiver. Isn’t that what I paid the delivery fee for in the first place is that if they cause damage, they are responsible for it?!? I had to refuse delivery of the couch. Terrible experience and terrible customer service.

Janet was super helpful during my visit while purchasing my first sofa! The selection and quality of the store was great.

I was looking for outdoor furniture for a new covered patio for my home. I worked with Sarah and she made some great recommendations and I was mostly decided on a full set but wanted to do some additional measurements to decide on how many pieces. Sarah sent me a message the next day about a new set that had come in that morning that better fit my style and was even less expensive. A win win! Thank you Sarah for all the recommendations. My first patio party was a success! And the warehouse folks were great as well!

I had a great experience shopping here! I was on the hunt for the matching headboard to my bedroom set I purchased from Ashley furniture years ago. I have only ever had the nightstand and dresser, as I received these two pieces as a Christmas gift from my parents. While browsing at this location I found the exact Queen headboard I needed on the floor and Sarah helped to locate all the pieces to it. It was brand new with no damage, and truly a miracle find! I was also able to purchase the Maggie sofa for nearly half price from the clearance section. Such great finds here and a great experience working with Sarah to purchase these items!

Great selection!

Great experience buying a sofa and coffee table. Maria was wonderful!

Sara was really helpful on getting us a discount for the items I bought.

I worked with Sarah and she was very helpful. It made the experience nice and easy.

Sarah was the best associate ever! She helped me to set up everything for my apartment better then even i expected.

Janet provided a white glove service through and through. From the first time I phoned in with availability and policy questions, to the moment we met in person she was AWESOME. Super knowledgeable and fun to work with.

Janet Patton was very friendly and helpful assisting us in choosing a new mattress. Highly recommended!

Horrible horrible store. Horrible customer service!!! The quality of the products are compared to a cardboard box. Ordered a bed room set and the head board was broken had to refuse on site. The dresser was broken in 4 places but since we took it into our home for 3 minutes they wouldn't take it back. Had a technician try and repair it and they made it worse!!! Never ever will I step foot in any location. My hard earn money wasted on a company that sells subpar furniture that falls apart. Would not recommend this highway robbery store. Don't waste your time or money.

Janet was phenomenal. We came in toward the end of the day but she made it work. She gave us space to shop but kept close by for all our questions. She helped us get our dream couch and was knowledgeable and flexible for our whole shopping experience.

We’ve had such an amazing experience at Ashley that we just had to go back! If you need help, talk to Sara at the SLC location. She is knowledgeable, fun and personable!

The staff was great. Vary knowledgeable and helpfull. I left happy and will return for next purchase.

Sarah was so amazing and I had an amazing purchasing experience

I got the pleasure of working with Rick! So helpful and patient! :)

Waste of time. Couldn't even find the right code to ring us up. Won't be going back.

They have nice staff but HORRIBLE FURNITURE...is very low quality.... I'm even mad just thinking about all the money I spend ,thinking I got a good deal...I recently bought my first house and I wanted to decorated nice so I bought furniture their ...my dinning table, sofas ,my little girls furniture for their room.....the first day I notice my kids drawers were not able to closed right...I called them and since I had insurance i thought they were gonna fixit,but No THEY Didn't...

I needed to purchase a mattress for my son who was moving into new apartment and starting school in 2 Days. Found what we needed on your website. Called SLC location, spoke with Katherine, she was friendly, knowledgeable, and very easy to work with. Arrived 4 days later, was in and out of the store in 4 minutes, went to warehouse, everyone there was super friendly. Was in and out with new mattress in the back of my truck in the blink of an eye! So very grateful to everyone in your business for making this so easy for us! I will be sure to come back for all my furniture needs.

Exellent service, Sarah was really helpful and nice

Super friendly and knowledgeable customer service.

Janet was amazing. Great service, very attentive, and worked with my budget. Would 10/10 recommend.

Janet Patton is so sweet

It was good service but when checking out my debt card declined twice had to call my bank but it was on his end of the transaction

Janet was amazing she helped us the entire time thanks Janet

It was a good experience and Marie was very helpful.

I had a really disappointing, frustrating experience with Ashley furniture. The manager gave us gift cards, apologized and tried to smooth over the problems. It took me a while to get back to even use the cards since I had a bad taste in my mouth. Happy to report, Sarah, Forest, and Tiffany treated me so kindly when I finally got back in. Kudos to them for their great attitudes and service!

Ashely has a variety of furnitures which suits the needs and Budget as well, They have a variety of products to choose from.. We are very thank full to Candi Tovar who helped to choose the right products in purchasing..

Janet Payton was fantastic!

We found quality and price adaptable to our budget but above all an excellent service being attended by Janet was the best thing that could have happened to us. 10/10

My husband and I were recently looking to purchase front room furniture. We stopped at Ashley first. This turned out to be the best decision we made that day. We were pleasantly greeted when we walked in the store and did not feel pressured. We were able look freely and take our time. The experience was very relaxing. Rick and Sarah were very helpful when needed them. The store was very well-lit, so you could see what you were purchasing. It was a great experience. We ended up buying our furniture from there. My husband and I both HIGHLY recommend Ashley.

Janet was wonderful, friendly, and patiently listened to our needs.

Great experience! Friendly and helpful, the process of ordering was very easy.

Janet was awesome!! Super helpful and willing to help with everything

Shopping at Ashley was such a pleasant experience! So many amazing options and our salesperson Tom McCartan was incredibly helpful and not pushy at all. He made our purchasing process super easy and got us the best discounts. I would come back to shop here for furniture again and would recommend to anyone else looking for a great deal! We found better deals here than most of the other furniture stores in the area.

Well this was interesting. We were at a different Ashley location looking at a table. It was unfortunately discontinued, but the Salt Lake location had one in stock that was a floor model. We called the store, got the quote for just the table and the assurance it was there and would be 30% off. After driving over 30 minutes to get there, no one was at the door to greet or guide us. We walked through the store and found someone who directed us to the salesperson we spoke to. The salesperson we spoke to then guided us across the store to the table in the wrong color, even though we spoke to two people on the phone confirming the item and color, one of those individuals was her. After she located the correct color, she speed walked us to what seemed to be the storage area of the store. There was definitely no browsing along the way. When we got there the price was over triple what they quoted us on the phone and we were told we have to take the chairs too. We explained we just drove over 30 minutes because two people on the phone confirmed we could get this exact table for 30% off without the chairs. Again, one of those days individuals was her. She told us we were spoiled and that when she lived in Florida she drove an hour. She didn’t even bother to consider what we have going on in our lives and why driving around over the next few days would be difficult for us. She then said she had to confirm with her manager that we could get just the table. So we walked all the way back around to the other side of the store again and the manager, who also was not helpful or very happy said we could have just the table for 20% off. By this time we were a little fed up and agreed and said we will take it today. Then we found out that no one was there to help us load it into our car and we were told we have to move it from storage to our car by ourselves and load it into our car ourselves. I feel like this is a liability waiting to happen, especially since I said we are coming right now to get it on the phone and no one said we would have to load it ourselves. And again, one of those individuals we spoke to and said we are coming right now to pick it up was her. This was now getting ridiculous. Finally, we asked if there was another entrance we could use, she said no even though there were three entrances, one that led straight out to our car in the parking lot. We asked if we could use the side door that was clearly right in front of us marked “Exit”. She said she would get the key and we pulled our car around. Then she watched as my husband and I loaded the table by ourselves into our car and she locked the door behind us without saying goodbye or thanking us. Horrible service. This will be our one and only shopping experience with Ashley Furniture. I like the table and quality, but I truly believe the salesperson matters and so does the manager on duty as the one tonight was not helpful at all. Unfortunately, this is a true buyer beware.

Janette was very patient and showed us all over until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for.” I would highly recommend her. Thank you so much Janette!⭐️⭐️⭐️⭐️⭐️

Good store, kind of annoying that you can’t look around without a sales rep following 10 steps behind you. I get they’re are trying to make money, but following me around the entire store isn’t the way to do it. It’s awkward and makes me less inclined to want to stay and buy something.

First of all, you know that when you’re dealing with Ashley, you are going to have quality furniture! The pricing and selection at the store I went to on 300 W., and about 1700 South was fantastic! My sales person was Janet and she was wonderful. I’d like to give her a five stars for dealing with all the items I bought and the paperwork it took for her to get me all set up! All with a smile on her face!.

Janet at the Salt Lake city warehouse was a pleasure to work with. She deserves a raise she was so kind and helpful. I would definitely shop with her again!

Janet was very helpful.

Michael McDonald is a very special sales agent!!!!! We appreciated all his work in researching our request over the phone. He went over and beyond anything we could imagine with making us happy. When we went into the store to check out the recliners they were just what we wanted!! Bought 2. Thank you so much for your professionalism, listening to what we wanted and getting us the best price and delivery. He also is a very personable and kind man!! Thanks to his manager that helped us be able to secure the prices.

I was told by my sales guy that I would get free delivery, then was charged $100. My purchase was on sale $350 off, but I was charged full price. When I brought the difference to his attention, I was told I would get my money back in 3-5 days. After a week and no return, I called again, and he blamed the accounting department. I then called them directly, only to find out that he barley submitted the request that day, AFTER I had called him again and he blamed them. In all, it took over 2 weeks to get my money back. This was also the 2nd mattress I have purchased from him. Next, I was told that due to the issues, I could get some store credit in the form of a gift card. When I agreed to that, I was next told that he asked and now found out that they no longer do that. In all, I felt, rather, WAS, VERY lied to and taken advantage of by my sales person. EVEN AFTER I kept his card from over a year ago and came back to him for a second purchase ( a $3000 mattress...) I still need a few more items, but will go somewhere else in the future.

My experience here was great and positive. Thank you Katherine for helping us out and guiding us all the way on purchasing our new couches! Kat is best totally recommend her

Rick was super patient as we kept doing laps around the store making sure the set we found was really what we wanted. Then when it was go time he really went all out and got us an amazing deal! Very nice and very helpful.

I had a fantastic experience shopping with Michael M. from Ashley Furniture at the Salt Lake City location. My son is moving near SLC from the Midwest and we had a limited window to pick out furniture with a specific window for the delivery. We did everything remote and Michael M. made it easy.

No communication

Janet was very helpful. Best customer service🥳

This is a great furniture store but the workers make me uncomfortable. They have the habit of following me and my wife around while we’re just cruising around. The last thing someone wants is to look over their shoulder to see a worker following them, and their attempt at hiding the fact they’re following you is very poor. It’s not like someone is going to grab a couch and walk out with it, never coming back because of the atmosphere.

Great variety for what we were looking for. Extremely happy with our purchase and buying experience.

Fantastic experience! Tom was friendly, professional and a pleasure to meet. Definitely come back to Tom in future for home furnishings needs.

The experience with my sales person was a little uncomfortable and I’m in sales so I know how it goes for trying to just push for the sale but how my sales person went about it was the wrong way

Great, huge selection of couches and other furniture 💯

Great service - Janet was very helpful!

Tom was really great sales rep gave us the best deals & was really patient with us. Made everything easier for us. Definitely will be coming back 🫶🏼

Janet was very helpful in helping me find an awesome couch! I would recommend her at the Salt Lake City location!

Janet was fun to work with, very knowledgeable about all the furniture she showed my husband and I. Over all it was a good experience and I will definitely go back and check to see what’s new.

I came in today to buy an ottoman and chair to match the couch I currently have. Janet was incredibly helpful, getting me the best deal possible. From the moment I walked in she was extremely personable chatting with me about my family and upcoming wedding, which makes the experience so much more enjoyable in my opinion. 10/10 would work with Janet again.

I came in and this super helpful guy Michael McDonald helped me and my lady navigate around the store as we looked for furniture for our new spot. He wasn’t the typical salesman who makes you buy something, he was relaxed and just showed us around. Thanks 🙏🏽

Had a great experience at Ashley’s went in looking for a coffee table and left with a a whole new living room set best experience. Michael McDonald was super helpful and got me everything I was looking for.

I was in Ashley’s furniture looking around for a living room set and was able to find the right one. Michael McDonald was very helpful and helped me through the whole process.

I bought a dinning room table at Ashley Store from Michael McDonald he was absolutely amazing so helpful and listened to all our wants. We where left pleased and so happy with his service. 5 stars!!!! If you go to the store ask for him!

Michael sold me a bedroom set. He was very helpful and kind.

Michale McDonanld helped me buy a dresser, I recommend him as the sales guy, he is very helpful!! 👍

I worked with Michael McDonald and he was excellent! Had answered all my questions about a new tempur-pedic bed. It has been amazing to sleep on. I plan on coming back for our living room set next!

Michael McDonald was a great salesman helped get us the bed we wanted we were able to get the best tempurpedic mattress for our comfort level. Highly recommend you check him out we came back a few times and helped us figure it out every time.

Janet provided wonderful customer service and was patient as we made are furniture selection.

Me and my husband was greeted by a wonderful Sales Women named Janet P!! She was sooo helpful and went above and beyond to help us look for a couch. She was just wonderful at her job and her willingness to assist. Fantastic experience going there

Janet was very helpful in answering my questions about the furniture I purchased. She was great to work with, and took the time to walk us through the store until we found the furniture piece we were looking for. Very kind and personable service. Great experience!

Great shopping experience and the sales associate was extremely helpful. Only disappointment was the loveseat no longer comes in red.

I had a great experience today, Janet was amazing helping us to find our new sofa. Thank you Janet!!!

We loved our experience here. Janet was awesome, helpful and very patient while we glanced the unlimited amount of items in the store with our 3 wild children. Would definitely recommend to others looking for furniture!

The salesman is very patient. He helped me to get the best deal for the products I need.

Sales person was low pressure and helpful

(Translated by Google) Katerine was very kind look for her for your purchases in the future (Original) Katerine fue muy amable búsquenla para sus compras en un futuro

Candi helped me find the perfect recliner. She is very knowledgeable and made the process very quick and easy. Will recommend her to everyone I know!

Michael was super friendly, not pushy at all. Even moved a couch to test it. We wandered for 2 hours trying every single couch. He just hung out by us and checked every couch we looked at to see if it's in stock, and when it could be delivered.

Micheal was very helpful and great to work with!!!

Found the perfect furniture set with Chaney today thank you for making our Sunday experience with Ashley today.

Rick was patient and took time showing us all options! Excellent customer service! We will be back for sure!

Rick was super helpful and was able to help me find the perfect new living room set up for my home had an great experience

Katherine was amazing. Very knowledgeable, patient and helpful with my decisions. She deserves ten stars, not 5

Janet was amazing! She is kind and knowledgeable. Furniture shopping with little kids can be hard, but she made it so enjoyable and was so patient and helpful! Highly recommended!

Friendly and helpful staff took the time to show us what we needed. Excellent buying experience. We will defiantly be back. Your Sales Manager Foster is awesome.

Michael was so great to work with. He was very knowledgeable, answered all our questions and was not high pressure. We ended up purchasing a sofa set for our den and will definitely work with him again. Thanks Michael!

Great place to shop with a huge selection. Michael was incredibly helpful, funny, and didn't add any pressure. I just needed to purchase one dining chair to see if it would work before committing and he still gave me his full attention. That's customer service. I stop here first for all my couch , chair, and even decor needs. They always have great prices. Thank you Michael McDonald for being so great to work with.

Janet was wonderful!! She is very knowledgeable and helpful. She knew exactly what I needed and I couldn’t be more pleased with my furniture. She wasn’t pushy, because of Janet I am a very loyal Ashley customer. Thanks Janet!

Kat was incredible!

Janet went above and beyond to help us find the information we were looking for. Great service, no pressure!

Ashley furniture Janet was amazing at helping us with all are needs highly motivated and persistent on makeing sure all are needs were met

Had a wonderful experience with Janet and the store atmosphere over all was very helpful and kind and helped me get just what I was looking for!!

Had the best help! Any one who needs help at the Ashly store just ask for Katrina, she's the best in showing what you are looking for! She helped me get even better than what I originally wanted with the price better than expected! Thank you so much Katrina for helping me & making my day 👍🌸

Janet do a good job

Michael was extremely helpful and enthusiastic! He helped my wife and I purchase a new couch! Would go to him again in the future. Thanks Michael!

Janet did a great job helping me find a couch for my college apartment! Would recommend!

Rick at Ashley furniture did a wonderful job he was there at all times, we were back an forth we couldn't make a decision,he was very patient,we finally decided we closed the deal an he even threw in a rugg for free. Thank you Rick. If you need anything from Ashley furniture look for Rick!

Great store! Janet made the process very easy. Within 10 minutes we found a coffee table on sale with side tables. Recommend to anyone like me finding furniture as a college student👍

Candy was amazing. She found what we were looking for and helped us get it ordered and shipped. She was very helpful and thorough!

Janet did a great job helping me today. I would highly recommend her anytime!

We went here to look for Lsectional sofa but we end up to get the modern style Magie sofa we really love it. Plus we got a free carpet. Michael McDonald was really nice and very patience to us, we had a lot of questions to him that he really help us all the way thru. We are so thankful to him that he was there. Until the next business.

Jackson was amazing helped me search for multiple mattresses and different options, 10/10 service!

(Translated by Google) EXCELLENT SERVICE, THANKS TO JANET... FOR HER ATTENTION AND SUPER FRIENDLY. THANK YOU (Original) EXCELENTE SERVICIO, GRACIAS A JANET.. POR SU ATENCION Y SUPER AMABLE. GRACIAS

Janet was the best at Ashley’ store thank you for your service

Honestly Rick was great to work with, we felt no pressure and it was a perfect experience. Thank you Rick.

I went in looking for a Tv stand to fit in my living room & found exactly what I needed. Katerine was super helpful & nice, she showed me a great selection of stands. She helped me find just what I was looking for with the best price for my budget. I will definitely be going back to shop with her for my furniture needs!

Lots of fun finds and affordable options. I'm excited about my purchases and can't wait to put them in my new place, where hope for brighter days ahead can set in after a long time of being under someone else's roof can be distant memories. It's important to have your own domain in order to cultivate positivity and produce happy vibrations. Thank you Rich for all your awesome help today and enjoy your tee time tomorrow 😀

We found exactly what we wanted n for a great price we will be back soon

I originally arrived at this store w/my truck to help my brother move his newly purchased couch and dresser...when I arrived I was introduced to Sarah - who had helped my brother....with her help, knowledge & guidance I was able to procure a new table and some mirrors for myself. Sarah was quick to answer questions... provide insight on products & help me hone in on what I needed. I told her what I was looking for and she knew just where to lead me Sarah very helpful, insightful & knowledgeable

The selection was great. Sarah was such a helpful agent. She really knows how to find good quality furniture.

Sarah did a great job of looking for a couch that will fit my space and my budget. She was deeply concerned with finding what would be best for me. Looking forward to receiving my couch this upcoming week and enjoying it for a long time

I had such a wonderful experience at Ashley’s today! Candi was incredibly helpful and helped me shop exactly how I prefer, in and out! I will never go to another furniture store!

I had a wonderful experience at the Ashley store. Sarah was very kind and professional. She assisted me in purchasing a living room set and a sectional. She was detail oriented and helped with the perfect measurements and sizing for my sectional in the space it now occupies. I am very pleased with both purchases and constantly get complimented on my Ashley furniture from visiting friends and guests.

I was able to find my dream bedroom set thanks to the help of Sarah W.. she was incredibly helpful not only listening to what I wanted but also supporting me in finding a great deal on the mattress as well. The whole experience there was wonderful from choosing what I wanted down to the delivery and install. That was two years ago and I am still loving my purchases and would recommend them to everyone!

We are buying a new house and I wanted to get some new furniture to match. When I got to Ashley everyone was so friendly that it lowered my stress levels instantly. I worked with Sarah to look at couches and after explaining to her what I was looking for, she showed me a few options that matched my description. Her friendly expertise was so refreshing while she actually listened to me and knew exactly what they had to offer. It was so easy working with her and I found a living room set that I absolutely love! I'm waiting until we finish the move, but I'm definitely going back to get a new dining set!

Marie was very helpful and we were all smiles. Good selection, thank you Marie!

Sarah was great and super helpful, she got us a great deal on a table with a free rug thrown in!

I had an amazing experience with the sales lady, Sarah! She was so experienced, knowledgeable and really helped me create the look I wanted for my home. The store had so many options and great prices as well!

Janet went above and beyond to help me find some new furniture for my apartment! I was so impressed. I usually get so overwhelmed in home stores but my experience was not that at all.

Candy was great help!! Thank you!!

The store has beautiful items and the customer service is great. Candy helped us and did a great job she answer all the questions we had.

Not as good as RC Willey's!!

Our sales person Michael McDonald was AMAZING! Made me feel awesome even when I had trouble qualifying! Funny, encouraging just awesome!! Thank you!! The Wilson's

Excellent experience working with Sarah W. I had to quickly find furniture for a new home, and Sarah helped me prioritize my list to find exactly what I needed at the best price. The selection is also terrific, so many choices. I spent the same or less than I would have at Ikea — and ended up with real furniture. I will be back!

I recently purchased a recliner from here, and the sales guy that helped me was an able-bodied, strapping young man. He almost remined me of SSJ 2 Goku from Dragon Ball Z (see picture for reference). He reminded me of Gohan when he battled against Cell the way he handled that transaction as did Gohan with Cell. I will be sure to stop by this same Ashley's for any more of my furniture needs. If Seth sees this review, thank you for your recommendations.

Katerine was very helpful she was able to help us find what we needed :D

Good variety of stuff, but the guy who initially greeted me creepily followed me around the store the whole time. I felt so uncomfortable I didn’t want to ask any questions and left asap.

Janet was so helpful, kind and patient. We needed a recliner for my son to recover in after his shoulder surgery. She was great! I will definitely recommend her to family and friends!

I had a wonderful experience at Ashley today. I was immediately greeted by Michael McDonald, such a kind and helpful and funny man! He helped me find a coffee table with matching end table for less than the sticker price and some great throw pillows that were 75% off! He was very understanding about the budget that I’m on and didn’t push me at all to spend more money. Michael was the best!!

Candy was wonderful, she took care of our Concerns the best that she could. We enjoyed working with her! Very friendly!

Top notch. We had a great experience from beginning to end. Bought a sofa and two lazy boys for our new house. We love the quality and the price was fair and reasonable compared to other stores. Delivery went smooth and we are totally satisfied. Thank you for taking care of us, Candi…you were pleasant and awesome!

I have a complaint Their customer service is terrible. Their so call service rep lies. They do not back up there furniture even if you have a warranty. They acknowledge that you have a problem but, it's normal. It was normal why would I be calling. Do not buy from Ashley furniture they are not honest. If I knew what I know I would have never never never would have purchased and spent thousands of dollars on cheap Quailty and lies and they don't care about it. Sad. Disappointing Rowlina, Tiffany, Stan.

My wife and I had great service while buying a new couch here. Tom was an excellent salesman. He was kind, happy, knowledgeable, not overbearing or pushy, and made sure that we got exactly what we were looking for.

Our sales person (Janet) was amazing! We bought a sofa, an ottoman, and a dinning set. Janet took her time with us and even dug through the back for an ottoman that was discontinued to find us the last one they had in the right color! She also helped us load everything up! I had been to 3 other furniture stores and had spent hours looking online but Ashley Furniture had the best prices and nice furniture. We will definitely be back!

(Translated by Google) Very good attention, it would solve all my problems and they totally facilitated the recommended negotiation (Original) Muy buena atención solucionaría todos mis problemas y me facilitaron totalmente la negociación recomendado

Poor communication, horrible 3rd party delivery courier, lack of communication, makes appointments then shows up 2 days early when I'm unavailable. Will be emailing corporate. Delivery fee waived but have been dealing with this for over a month. Only saving grace was Chaney at the physical store in SLC. He had such a warm, welcoming smile & expressed empathy about all the hoops they made me jump through to finally have a functional bed. Nobody at the toll-free number or "Ashley Technical Support" has ever followed up other than asking me why I filled out a survey the way I did. It is too long of a story to type up here.

The great Sofa

Great service

Good help, & great deals!

the service it was nice and easy

Great customer service and very helpful.

Picking up my furniture was almost a 90 minute wait. That will be the last time I shop here!

My sales rep Chaney Begley, was great. He was friendly, knowledgeable and helped my navigate buying a bedroom set and TV cabinet after seeing everything you had to offer.

Friendly sales associates, but the couches just weren't super comfortable.

It was great lady was very helpful

Waited 30 minutes for the warehouse doors to open. We could see an employee in the window who refused to do anything. They were supposed to open at 3 PM on Saturday but they made us and several other people wait in line.

Michael was the best! Very friendly and made us laugh.

Sales associate Candy was very helpful and answered all my questions

Janet and Tommy were both very nice and helpful with the purchase of our white Ashley recliner chairs with console. They were delivered today (bought them yesterday). Delivery was on time and efficient. This piece fits in our room perfectly and looks very nice. We love it🙂🙂.

No pushy sales people and a huge selection!!

Worked with Ian on buying a new sectional for our house. He was nice, easy to work with, and provided great context for why this sofa would work best for us! We’ve been to a lot of furniture stores looking for sectionals and he’s been by far the best to work with. Would recommend!

Ian gave excellent customer service and got us a great deal on a new couch!

Rick was very helpful in helping us find the best price for what we wanted.

Ian Budzenski was amazing to work with, no pressure, knowledgeable, and listened to what I wanted. He made the entire process stress free and I am extremely happy with my purchases. Thank you Ian for all your help.

We came in for a bedroom set. Ian took excellent care of us. He helped us find what we needed quickly, avoided high pressure sales tactics, and put together a competitive offer.

Ian was super helpful and was able to get me exactly what I wanted no hassle

Product took 6 months to get to us. Don't bother with the expensive warranty either. Paid $500 for our couch protection. Trying to get warranty work done is a joke. Been waiting for three weeks now for someone to come out and fix the problem. I can't even get them to commit to a date. Frustrating. Will never do business with them again.

We worked with Rick at the Salt Lake store. He was delightful and knowledgeable. He made the experience great.

Ian was very helpful balancing my needs and budget to find good quality products. He’s quite honest about the aesthetics, material quality, etc. - definitely ask him whatever comes to mind!

Great job by Janet. She made it fast and easy for us. If you’re looking for furniture, ask her to help.

Great. 3 days delivery on couch. Great price. Great service.

Ian was a great help and made the whole experience easy! He helped me find the perfect retro green couches for my first apartment🥳

ONLINE EXPERIENCE.. I ordered items on cyber Monday expecting to get them by Dec 2nd, as per their website indicated during purchase, called Dec 1st to verify delivery and was told my items would be at my house Dec 2nd. Well, Dec 2nd rolls around and guess what? No items. However, not a big I needed those items that day so I went to a local shop and picked up what I needed. Since then I have called Ashley Furniture 4-5 times and requested a cancelation online 2 twice since Dec 2nd and I am still being charged for items I no longer need. I was promised my order would be cancelled within 48 hours that was Dec 8th. I have called three times today (Dec 12th) and each time either I am disconnected or the customer rep has hung up on me. This has been the worst experience.

Do not let them talk you into the warranty that they say covers everything. It's a typical warranty scheme and we should have known better. Overpaid for our table that already is peeling and the warranty won't cover it or any other marks to it. It happened within a month. Now anytime we set anything slightly warm on the table it turns it white.

Mike at the 300 West Salt Lake store is efficient and has a pleasant demeanor.

Thanks Ian for helping my dad with new furniture.

Nice furniture but none to my likely in my house

We found exactly what we were looking for in under an hour. Rick was so attentive and helpful! Definitely would go back if we need more furniture. 10/10 experience

We got Katerine as our salesperson. I cant express how great she did. She went above and beyond to meet all our needs.

Ian was extremely helpful and got me even more of a discount than was listed. Great experience, will come back!

Overpriced

Worst shopping experience ever! Please be careful about their products! When they are at display, you smell nothing, but when you purchased the new furniture to your home, it has bad chemicals smells! It won’t go away for at least 3 months! Their technician doesn’t think it’s a defect or they are lying. Their SLC store manager is very rude! You could have a much better experience at RC Willy and even IKEA! RC Wiley’ products quality and customer service are more worth your money and your time! Never go to Ashley

Really didn’t enjoy my time there he was more there to make a sell. He was good about getting the prices online matched to the instore ones but it came out to be more then what I was expecting plus there was mis communication with payment methods. Other than that, the store itself is enjoyable to walk around. Oh and there front desk lady was a typical front desk person. Snappy and didn’t smile😂

I have always had the best experience with Ashley! This last time was at their slc location and Mr McDonald helped me out with getting an additional couch to go with an existing set I have from them. Honestly after looking at couches here compared to some other furniture stores I feel like they have a broader selection of fabric couches and better prices

It is always a good experience at this Ashley’s. Tom is our go-to guy at this location. He is very knowledgeable about the collections and can break down the pros and cons of each type of material to help you decide what’s most appropriate for your home. He’s always made our experience easy and fast and we’ll continue to go to him for advice and recommendations. Thanks Tom!

We had tall demands for a loveseat in a small space in our basement. Ian Budzenski went above and beyond to find us the one we loved with the right fit and price. Thank you for all of the work and time you put in. We’re excited to fill that space perfectly.

Janet was very helpful and friendly. I am very glad she help me out. Best person in the store. I got my stuff within one week.

My wife and I found ourselves needing a replacement couch with very little notice. We shopped around and found ourselves at Ashley. The salesperson, Ian, was amazing! He approached us immediately upon entering the store and made us feel welcome. He listened to us about what we wanted and never once pressured us to increase our budget. We were able to find a wonderful sectional in our price range and Ian was able to get delivery set up for just two days later. We will definitely be coming back.

Janet did a wonderful job helping me find the perfect pieces for my space

Michael McDonald was extremely helpful, walked us through the process at all time, was patient, kind and had all we needed in stock.

Never in my life have I been treated with this miserable costumer service. We picked up a couch and it was damaged with missing parts. Reported it immediately and the issue still hasn't been resolved. Ashley has not gotten back to ever ever since it was reported!!! Further measures will be taken, this is an absolute scam and horrible treatment of costumers. Don't buy here!!

We bought a brand new couch that was broken with missing parts right out of the box. This is the worst company I have ever experienced. After calling the costumer service and sending numerous emails and spending hours on the phone they tell me they can’t help because my couch was ordered from the store and that I’d need to call the store to get help. I call the store who tells me they can’t help because I picked it up from the warehouse. I call the warehouse who then tell me they can’t help because they need to speak to there manager and requested I send an email with the details so they could send it to the manager. Don’t support this company they will sell you broken furniture with missing parts and make sure you waste hours of your time trying to get a replacement or reimbursement for their mistakes in hopes you give up.

My boyfriend and I went in knowing already what we were looking for but Ian greeted us immediately, didn’t hover, came to check on us just at the right time when we needed him. He was very nice, answered our questions and helped us get the couch we wanted. Delivery went smooth with zero issues. We are absolutely in love with our couch and will definitely be back for future furniture needs!

Michael McDonald was super helpful and friendly! we were in and out really fast and he helped us get what we needed! Great experience.

Michael McDonald was very helpful and respectful in the sales process! Much appreciated!

Ashley has resolved this issue the best they could. I am still upset it took them this long and all the effort that had to be taken just to write the wrong. 1-2stars We paid full price for new couch and after we picked it up and unboxed it we found that it was damaged and missing parts. I’ve spent hours over the phone and sent numerous emails regarding this problem. There has been no resolution or compensation. Their costumer service has been very unhelpful and has wasted a lot of my time. I do not recommend buying anything from this company considering how apathetic they have been with my case. Makes me really concerned how they treat the rest of their costumers with bigger problems. Just imagine you buy something, receive it broken/damaged and then listen to costumer service tell you there is nothing they can do about it. Chances are this is their standard operating procedures and I wouldn’t want anyone else to have to go through that.

We got a lovely sectional delivered quickly with no damage this week. Great communication from the store and the delivery team, and Ian was awesome. He helped us find a better set for our budget and family needs than what we were looking at originally and wasn't pushy for the sale. He followed up with us to make sure delivery went well as well. I would recommend this experience to anyone.

Ian was very awesome!!

I thought I was having a great experience purchasing 2 recliners for my mother. The sales person and manager were both very nice and helpful, the problem came in with the delivery. Because Ashley's does not pick up and remove old frold furniture I had to schedule my delivery for a week out so I could have my mother's sectional removed. When the delivery showed up And they started unpacking the boxes in my front yard I noticed that the recliners we're not the ones I purchased. They packed it back up and left leaving trash in my yard and in the street. I called customer service to ask about getting the correct furniture sent to me and was told that it would take up to 72 hours before somebody got back to me to figure out what was going on And they sent me an email requesting me to send them a 360ﾟ photo of the recliners that I purchased, meaning I would have to drive all the way back downtown and go into the store to take a picture In the show room. Today is Thursday so chances of them getting back to me by tomorrow is slim, so I would have to wait until roughly Tuesday of next week to get any information As to how this will get rectified and a new delivery date scheduled. In the meantime that leaves my mother with nothing to sit on. Really disappointed and In a bind now. $3200 order canceled.

They changed the delivery date, and changed my delivery of certain items to pickup it's frustrating

This was going to be an easy sale, I had already picked what I wanted but sales rep Candy told me to wait in a certain area and said she would come by in 5 mins. I waited, asked for her again and then while leaving after waiting 30 mins, I ran into her helping other people. Poor customer service!

They had everything we needed and Sarah was great to work with :)

Excellent store, very kind and helpful salesman 👍👍👍👍Very glad I stopped in !!!!!! I will definitely shop at Ashley next time I need furniture !!!!!!!

Ashley had great furniture at great prices. Our salesperson Candi, was very helpful. Sales manager, Grayson, was very helpful also.

Literally the worst quality of furniture. Finance a $1500 couch and after a month it is already tearing apart at the seems. Their technicians have showed up two times outside of their timeframe that they have given. The warranty that we purchased does not include “wear and tear” which literally the grungy old, hovering sales man that wouldn’t give us space and pressured us the whole time to buy buy buy told us that it did. What a scam. This place is as bad as a pyramid scheme lol. Avoid at ALL COSTS!!!!!!!!!

Thanks Katherine for the help! Glad I was able to get my nesting tables.

Store's associate Marie did a great job helping us find a right couch and arm chairs, and the table. She accommodated our needs and was very friendly. We are very excited for our new furniture! Ashley store is very affordable with a great quality.

We had a really nice experience. We were looking for a mattress and found the perfect one for us. Sarah was our sales associate and she was so so sweet, very helpful and patient and knowledgeable. Thank you for your help.

Worked with Mohammed A., great customer service, professional, and helped me find exactly what I was looking for.

The worst experience I’ve ever had with a delivery. They spent ten minutes moving junk in their truck to take my product out. They then realized it won’t fit in the elevator and refuse to take it up more than two flights of stairs. They stood around for twenty-five minutes coming to this conclusion. Wasting my time, trying my patience and leaving me without a couch.

If I could give 0 stars, I would. This place is shady.. They tell you they give you a discount by raising the original price. So you end up with the same price "after discount". They were extremely rude, and constant lies coming out of every employee we spoke to. If it says it is "In stock for fast delivery", that's a lie. It's not.... They told us we would need to wait at least 4 weeks if not more. Just a bunch of people lying and scamming their way into your wallet. STAY AWAY!

If I could give zero stars I would. I ordered a sectional in November 2021 and it did not arrive until September 2022. No one from the store reached out with updates and I had to physically go to the store to get any information. After each in-person meeting I was given speculative answers and always left wondering if I would ever get what I purchased.

Didn't get anything but there was available staff checking on me and that was great or to answer any questions. There's construction on the entrance way of the street but you are still able to get in. Just approach slowly.

Avoid at all costs! You're better off getting used furniture from a thrift store or online than trying to deal with this place. The saleswoman hovered, and was pushy and rude. She swore that the furniture we were getting was all in-stock and encouraged us to buy for this reason, but when the delivery day came we found out that some items were out of stock. They CONTINUED to push our delivery dates back and we weren't able to move into our apartment because of it. There was no level of communication or customer service, and multiple times we were told that an error on their part was the reason for the delay, yet no steps were taken to correct their errors or rectify the situation. This all might be bearable if the furniture was good quality or worth the hassle, but our couch, which we bought new and have used for about a month and a half, has a huge rip on the cushion where the seam just fell apart. We seriously sat on it a handful of times before we noticed the stitching coming apart. So disappointing. I have had couches hold up for YEARS better than this couch held up for a week. Not to mention, a lot of our stuff was missing pieces or came damaged, but at that point we accepted it because there had already been so much delay.

Love it.....

Janet was awesome to work with giving me suggestions and processing the paperwork quickly.

Low stock. Their competitor a few blocks away have more variety and stock. Their clearance is also a joke. With the construction, traffic is terrible (out of thier hands, i know).

Still don't have stock available ready to go still have to wait 2 weeks a waste of time

Employees were nice and attentive but their in warehouse supply is low with long wait times currently.

Had another great experience at Ashley’s Salt Lake City. Tommy was awesome took his time to show us every bed set and give us the facts on all the mattresses for my son. Got a great deal and we are really happy. Tommy was very knowledgeable and made the experience a great one!

They delivered our items today and 2 of the three items were damaged. The damaged dresser they brought in scratched our brand new floor and they dinged our wall. No one said anything when they did it and we are currently fighting with someone about how to report the damage but he hung up on us.

Stay away from all of these stores, the stores and management are all the same, slimebags. They will sell you something and when you go to pick up will try and charge you more. Ralph at Jordan landing is a wanna be scam artist

Great experience at Ashley furniture. The staff is friendly and they have a wide selection of furniture. Ashley(the person who helped me) was phenomenal! She was knowledgeable and great to work with. She helped me pick a fantastic couch, set up delivery and answered all my questions. She rocks!!!! I would definitely recommend shopping here.

They were very kind and I felt like they listened to what we were looking for.

Terrible experience order a bed frame didn’t come in time for 5 months then once delivery came we were last in the list waiting for our bed frame the first email said 9-11 am then got a txt for 4-5 pm then got told 7pm when we were suppose to be leaving to an event now going to miss our event to wait once again then called Customer service waited almost 30 mins to talk to someone and then once I talked to someone he told me the delivery already had been changed and I said by who ? We never changed anything we've been waiting then the guy hung up on me once I said I need to talk to a manager to complain

This is our second large purchase from Ashley Furniture. We bought a bedroom set a few years ago which came 2-1/2 months after they said it was going to be here. This time we purchased a sectional and barstools April 10th that they said would deliver the end of May. We have called multiple times after the end of May came and gone. They were still waiting for some of the sectional pieces to come in, and the barstools would deliver in September. They told us a month ago that the last part of the sectional would deliver that week and they would call to set up a delivery for the sectional…and nothing. We have had to call them every time. We called today and the sectional has been received at the warehouse. We now have to wait for two weeks for the sectional to deliver. Where is the communication? Where is the follow up on having the sectional delivered? Where is the customer service? Absolutely no follow through on doing what they said they would do! We spent $8,000 on the sectional and barstools. This will be our last purchase from them.

So I ordered like 7 pieces of furniture and was told it would all be delivered on a certain date so I could be home to receive it, not only has it been delivered on different days then specified but so far 2 of the pieces have shown up with no hardware .....Its ridiculous when you spend your hard earned money on something to have it not even show up with all the pieces . I will never buy from this company again !!👎👎

We were greeted by a young man named Chaney. He was very helpful, nice and professional. He asked if we needed anything and we told him we just wanted to take a look. He offered his help without being pushy and answered several questions that we had. If you are considering a furniture purchase, visit Chaney at the Ashley store in Salt Lake City! You won’t be disappointed!!!

Worst purchase and experience we've had. The top of the table is peeling off after only one month. We've had a tablecloth on and have only very lightly used the table since it came. In fact, the parts where it is peeling hasn't even been used because it is close to the wall. Also, it is very wiggly. They came to fix the problem and told us to just go buy levelers from a hardware store. The chairs were also wiggly, but they did stabilize them pretty well. For experience, we won't ever buy from Ashley again. We get that the pandemic slowed manufacturing and everything, but it doesn't explain why it took 8 months to get our dining set and we still haven't received all of our chairs after 9. When we purchased it, they said we would get the table in 2 months and all the chairs were already in the warehouse. Well, when they delivered the table, all of the chairs were sold out from under us and not held at the warehouse like they were supposed to be and of course, they are on backorder now.

(Translated by Google) Good offers (Original) Buenas ofertas

Ashley @ Ashley Furniture is the best! She helped me find all the things gs I needed with different options and went above and beyond to make sure it was all ready for pickup when I needed it. Loyal customer now.

Lots of Nice Products! (But my products were never delivered on time as they said they would, I'm very disappointed ☹️! I cancelled my order. Too bad.

Ashley was incredibly helpful with completing our purchase and answering all of our questions. Would definitely visit this store again and ask for the sales associate Ashley!

Would give 0 stars if possible. Nobody ever told me that my tv stand was backordered. My delivery changed 10 times. Not sure why anyone does business with this company. Also their customer service is awful. Won't shop here ever!! Buyer beware

Janet Patton is a Great sales person 😀 Thank you!

Worst service ever. Wife went in three weeks ago and order new bedroom set for kids. Told sales person if not in stock she wasn't ordering. Told items were available, and would be delivered 5/27. No calls and when called customer service told there was a delay and some times were not in stock. Cancelled order and went to RC Willey and will be picking up items tomorrow.

Pretty good prices. They lost the item that we purchased. But the salesman was awesome and they made it right. Great customer service A+

Pros: Helpful staff Cons: Furniture seems to be used instead of brand new

Don’t fall for their sleazy sales tactics. The sales people, though nice, just want to make their commission and they’ll do what it takes with no remorse on your financial status. Their “sales” prices are inflated so you pay the same price regardless. They’ll pressure you into making the sale ASAP. Lessons learned. The furniture is decent, delivery is mixed bag (as the rest of the reviews here indicate). Great experience with the repairs as well. It’s not worth the stress they impose if your going to finance the furniture. Just be cautious with the sales people. The front desk is very helpful and is the only thing stopping me from giving a 1 star.

(Translated by Google) Very unhappy with the purchase, after 7 weeks waiting for delivery, it turns out that they ordered the wrong bed. Now just apologize and wait 3 more weeks. (Original) Muy descontento con la compra, luego de 7 semanas esperando por el delivery, resulta ser que ordenaron la cama equivocada. Ahora sólo disculpas y esperar 3 semanas más.

Janet is the best!!!! Went in yesterday for some stools and had the best experience. I usually really dislike talking with sales people but she made my partner and I extremely comfortable and offered suggestions without being pushy, which is what I usually experience. Even after looking around a bit, we actually ended up going with the first set she recommended cause they were so comfortable. Will definitely ask for her again next time!!!!

Frustrated!!! We ordered couches and the salesman told us we had 24 hours from purchase to return items. We picked up the couches at 5:00 pm drove home placed the items in our living room that night and the ottoman was too large. The following morning woke up early and drove 2 hours with a rented trailer and borrowed truck to return the ottoman (unused with tags). But upon arrival were told we ACTUALLY had to return the item same day. Which was impossible considering we picked up our items the day before at closing. After explaining we were told by Ashley we could possibly return the ottoman in a few days and they will call. Where are we supposed to put the ottoman for a few days? Drive it 2 more hours home? Then wait for a call from Ashley rent another trailer, drive 4 hours round trip when it’s convenient for Ashley to take it back?

Candi was so amazing to work with, I am very grateful for all of her help!