Ashley Store | Salt Lake City, UT 84115

We had great experience shopping at Ashley furniture store. The friendly staff made it easy to pick the best furniture for our home

The woman who helped me was very helpful and professional. The set is perfect for my son’s college apartment.

Great experience shopping and with 📦 delivery

Buy without the drama. I like Ashley :)

Not enough salesman to handle the customers properly, but the product is very much to my liking

Wrong bed frame delivered. Broke a statue in my house . Did pay for it put I valued iT to low now that I had to replace

Provided great sales, service and delivery on a new mattress.

All sales representatives have done an amazing job, I couldn’t be happier with my purchase, both sofas I have bought are perfect!

👍

Pleased with sales and service.

We had a pleasant experience in the showroom & the delivery of our furniture was great!

I found the same couch at another store literally around the corner for over $300 less. I ended up only buying the ottoman from Ashley.

We had a very poor experience with Ashley. We bought a bedroom set from them and when we went to pick it up, the footboard wasn’t there with the rest of it so we forgot it. (The store is a half hour away). We also found out that the bed frame supports were either broken or missing so we couldn’t even set the bed up once we had the footboard. They took literal weeks in getting the supports for the bedframe for us and I had to call roughly 5 times. Finally I just decided to use my own 2x4’s and forget about their supports so I could set up the bedroom set that I had bought so long before. I will do anything to avoid going back to Ashley.

I got the corduroy couch in the greenish gray color. We absolutely love it. We got some great dog covers from Costco for our furry pals that snuggle with us on the couch. But also if they accidentally pushed the covers off and sit on the couch and get it all fury with a moist cloth or a quick vacuum it cleans right up. I also like how I can take the cushion covers off and wash them if need be. This couch is perfect for families who like to lounge and hang with their fur pals.

I found exactly what we needed at Ashley’s. The service was great, delivery prompt, and prices reasonable. All my experiences with Ashleys have been equally great!

First visit to outlet store. Relaxed atmosphere. Wide assortment of furnishings and appliances. Helpful, patient associates. Smooth delivery and setup. I will most certainly return to make more purchases!

Salesman was very nice. He did not mention that if the furniture doesn’t work, it is not refundable. They do not accept returns.. When the sofa was too big for the room, I was told too bad. I couldn’t even get anyone to talk to me about it and the Delivery truck had not even left my home yet. The People in the office were rude. The salesman had their hands tied and couldn’t even respond. That’s just their policy. Beware if you buy from Ashley and you have a problem they will not work with you in anyway. Once the sale is done, the customer means nothing

Really nice store!!! Sarah was really Great!!! And the manager Kim it was great too!!!

Really bad customer service. If you have a problem, they don't follow up on the problem and they don't return your calls.

We found just what we were looking for! Rosi helped us and she was so sweet. She was there when we needed her, but never pushy or pressured us into buying. I recommend her if she is there!

Rosie was so great and kind. We went in to look for a dresser. We found one, but wanted to think about it. She was not pushy and let us know to contact her with any questions. We went back the next day and purchased the dresser. Today, we are going back to get another piece of the set. Thank you Rosie!

Sarah White was my sales lady. She was great in helping me. Answered all my questions, and I got what I wanted. I like that she didn’t hover over me. I was in a time crunch and she made sure I was out in a timely manner. Furniture looks good and delivered on time and assembled with care. Thank you.

The sales representatives I encountered were dismissive and discourteous, seemingly due to my casual attire, as I was wearing work clothes from completing house projects on a Saturday. They displayed visible frustration, rolling their eyes and redirecting me to their newest employee when I inquired about potential deals. Consequently, I left the establishment and will take my substantial budget elsewhere. The company should consider implementing an hourly wage system for their sales staff, potentially with a commission split, to eliminate this unwelcoming atmosphere. It's important to note that this is a furniture store, not a luxury car dealership, and such treatment is unwarranted

I am so frustrated with Ashley Furniture. The salesman was nice and helpful but when it came time to actually get the bed I got call after call delaying the delivery. After the third call I tried to cancel the order and was told I couldn’t even though they could only guarantee partial delivery. Never shopping Ashley again

Sales persons say a bunch of lies to get you to add “insurance protection” I bought love couches and was guaranteed that it will cover ALL damages even after I explained precious issues with them not covering and he insured me all accidental damages well I have tried to use the $500 insurance I added and both times have told me my type of damage is not covered then what’s the f is the point of purchasing insurance if it won’t cover my accidental damages WOULD NOT RECOMMEND!

Wonderful salesman very helpful

Tom was really helpful professional and very nice to us and Sam was great too. My wife and I had a very good experience and would definitely do business again. Highly recommend.

Tom was super informative in helping us find the perfect mattress for us. We really appreciate the genuine care and time he spent with us and also helped us pick out a new bedroom set that was exactly what we were looking for. Great guy, thanks again Tom!

Rosi had great customer service! Thankyou so much for your help!!

Rosie was very helpful in assisting us around the store, we’ve been to several stores shopping for ideas on furniture and I almost want to go back for a purchase when we decide just based on how she made us feel just looking. So far we have a set we are interested in.

Helpful and informative

Good

Kimberly McCoy was so nice same as Foster Parker so amazing experience with the help and service amazing team

The store Manager at the SLC location is awesome!!

The people there are amazing!!

Crap, crap, and crap. Buy your furniture elsewhere. Unfulfilled promises, lies, poor customer service, dirty furniture, and slow delivery. I purchased my furniture the first week of July and was told it would come in two different shipments in July. So the day before it’s supposed to be delivered, No word so I called and they said “oh yeah that’s not available.” Okay great. Your salesman lied and you didn’t notify me. Whatever, typical, so they tell me it will be delivered in July and then part of it in August. That will be fine and I’ll move on. Well once again, no word when delivery date rolls along so I call pretty upset because no one is contacting me and it’s being delayed. So they say “okay this is the right information” finally after the third delay and multiples attempted to call, they tell me “we promise it will be in August and September. We will give you this $100 credit to your financing.” I say how will that show up? She said on your card statement. Okay great. Well, the bill arrived which is weird because I still haven’t gotten all my furniture and no credit is showing. Surprise. My bill is due for the part of my furniture I did receive last week but the salesman told me I wouldn’t get any bill until ALL my furniture arrived so that was a lie and the credit is not on the account either so that’s also a lie and the delivery dates are a lie. Last, but not least my table chairs showed up and they had like tire grease or something on the back of them from the moving truck so I had to clean them up myself with my upholstery cleaner which is upsetting because I just bought new furniture not used furniture….. Will never be buying from here again. Spend your thousands of dollars elsewhere. I hate how companies get away with this garbage and literally don’t care to make it right.

I would like to give 0 stars to ALL Ashley Furniture stores and ALL the employees I have spoken to. Not a single person there knows what they are doing. Every single person gives you a different answer and 9/10 it’s the wrong answer. Took me an hour to buy a bowl in the store. They had no idea how to process gift cards. You can’t buy discounted items with GIFT CARDS and you can’t combine gift cards. What??? I ended up giving them my extra gift cards and walking out of the store empty handed. You can’t take anything from the floor! You have to order it. I was told it would ship two DAYS after I ordered the item. Guess what? They are now saying October 8 and it may be delayed due to inventory. It’s a bowl!!! Why are you selling things you don’t even have and can’t get access to for MONTHS?! The worst business I have ever witnessed. I would not recommend them to my worst enemy. Stay away.

This store is HORRIBLE!! I came in wanting to buy a bedroom and the sales woman had the worst attitude and was extremely rude, despite the red flags we decided to purchase the bedroom from them and spent a staggering $5k on a bedroom. We were promised the bedroom would arrive within a week only to find out it would take 3 weeks and 3 trips to Ashley’s wear house to get our full order, than the warehouse dropped our headboard and we had to wait another three days and take another trip to go get it again. Once we got the bedroom put together we found out we had spent $800 on the most uncomfortable mattress one can buy, when I called to talk to them about returning it or even exchanging it the woman on the phone told me they will not accept any returns under any circumstances after the sales woman had lied to me and told me they would accept returns, I have now been waiting for three days for a manager to get back to me and it has become clear that this store could care less about their customers, if you are planning a trip to this store please do yourself a favor and take your money somewhere else.

(Translated by Google) Good expensive but quality furniture (Original) Buenos muebles caritos pero de calidad

Met a few impolite sales and didn't have a good experience

Rosi helped us and she was amazing! Super helpful, and very knowledgeable about the products. She also wasn't pushy at all. Great service!

My name is Karen redmond I just want to give a huge thank you to Rosie the sales rep and to Tim the accounting desk clerk on their amazing service they provided my husband with Rosie was the best she wasn’t overbearing or pushy she let us explore on our own but advised us if we had questions she was there to answer for us, then anytime we asked she immediately got the answer and my husband bought the couches wonderful experience they even had to stay after closing to finish which they kindly did, I hope I got the accounting man’s name correct cause he was great

This review is for the service we received at Ashley outlet in Salt Lake City. We bought 2 couches today. Rosi did a great job responding our questions, and showing us different options.

Rossy was the best. She is very Gentle, and so patient thank you Rossy

Had a great experience purchasing my new sofa set and two mattresses! I really appreciate the help that Rosi gave me, I’ll definitely be going back for future buys!!

Online order was “declined” after my bank account was charged for the order. No explanation was provided as to why the order was declined so I had to contact customer service. The only explanation given was that it was due to their “credit protection” program that supposedly protects customers financial institutions. Doesn’t seem very protective to me if I was charged for a product I won’t be receiving.

Great staff and huge store

(Translated by Google) Yesterday we looked at a sofa for the living room. Rosie helped us a lot in choosing. We bought a sofa that we really liked. Grateful to Rosie for her help (Original) Вчера смотрели диван для гостиной. Рози нам очень помогала в выборе. Купили диван, который очень понравился. Благодарны Рози за её помощь

I have a great experience, Michael was really helpful, showing all the options around the store. 😍👍

Rosie was very patient with us and showed us all the possibilities for an oversized chair and ottoman then left us alone to talk about our opinions. She was a great salesperson. You’re lucky to have her as your employee.

We were able to work with great staff and found the perfect living and dinning room sets we needed! We're so excited for them to arrive!

Very good attention, what I needed I could find there in Ashley

I purchased this over the phone and the sales associate, Sara, was very helpful.

Very very bad experience, customer service is horrible and the shipping is horrible don’t trust the warranty on anything you buy from there especially the motor beds!

So, my wife and I accompanied our niece into Ashley Furniture to help her begin to acquire a bed and kitchen table and sofas that she will need to furnish her new residence. After about ten minutes of entering the store, we were approached by one of the salesmen who, with less than optimal enthusiasm, asked if he could help. We accepted his comments on several pieces of furniture and continued to peruse the store. I had walked into the store with a half drank can of soda and once I was done, I placed the empty can on one of the furniture shelves. About 30 minutes later, the same salesman, out of the corner of my eye, approached me with what I thought was a full can of soda. What it ended up being, however, was my empty can I had left, 30 minutes earlier. He obviously knew where the garbage can was. I, however, had no clue and so I placed it on a shelf where I assumed a cleaner or the salesman would see it and be polite enough to put it in the garbage can. We were planning to spend a reasonable amount of money in his store. He lost a very substantial commission for his weird stunt. We will not return to this store!!

I was told that they would refund $ 100.00 because they did not give me the discount for military. The salesperson assured me but no refund as of today.

Rick Hancey our sales associate at the 1773 s 300 w. SLC,UT location was great to work with. He gave us plenty of alone time. So we could discuss our needs and was there whenever we needed to ask questions and get more detailed information. We ended up purchasing 3 memory beds with adjustable bases and will be back for the bedroom furniture as well as some other furniture. We're interested in. I have had Ashley furniture before. It is very well made and i'm impressed with the quality.

(Translated by Google) Good service, friendly staff (Original) Buena atención, personal amable

Michael was very helpful. Was able to find couch set online that we wanted and see it in store in the exact color we wanted. Quick and easy to purchase and have delivered when convenient.

Ordered a dresser with professional delivery/installation on their website. I was given a delivery date almost 4 weeks out - kinda disappointing to have to wait so long, but fine. Delivery date comes and I get a call at 8am that the dresser I ordered is now out of stock and has been discontinued. Ashley Furniture cannot even get basic business correct. First and last time trying Ashley Furniture.

I was having difficulty with the online website so I called the Park City store and was lucky enough to get Rick on the phone. He helped me place my order, pay and followed up to tell me it went through successfully.

Excellent service and assistance

I walked in late Saturday night needing some last minute furniture, and Janet took care of everything for me. Got everything we ordered delivered Tuesday morning. Thanks Janet!

Janet Patton was very attentive and accommodating. She was kind and knowledgeable.

OUr family had a complicated order, several different people shopping at different stores around the country, which we wanted to buy from the Salt Lake City store. They were very nice, and also very organized. All went smoothly as we completed our order.

Marie, was very nice, helpful. We will come back at later date to look for other furnishings

The customer service at this store is amazing! :)

Sales manger was very helpful and knowledgeable. Took extra care and offered options off what I wanted. Would shop here again. A big Thank you!

Found what I was looking for and the sales person took care of my purchase in a timely matter. Really like shopping at Ashley as they have good quality and great selection.

I've had two couches from Ashley furniture in the span of 4 years and have bought protection plans. I will not be buying from them again. The couches don't last long and the insurance barely covers anything. The first couch we were told it was real leather. It even said it in the description. Less than a year later it started peeling. Our second one started to fall apart 1yr of having it. We've had it for about a year and a half so far. I should've read the insurance coverage but sales people are good at what they do. I am a sucker for sales so that's my fault as well. Hopefully someone will find this helpful.

Janet was so wonderful, helpful, and patient with us. We are so glad we worked with her today(05/02/24); and would definitely ask for her next time we come!

Great prices and great service. Thank you, Marie!

Michael was very helpful in us picking out our sectional. Answering all our questions and great communication.

Janet did great job and helped me out in the best way.

We came in within the last hour of operation and Janet was absolutely kind and patient with us. We walked absolutely happy and had a wonderful experience getting our new dining room set! Would recommend!

My salesperson Janet Patton was very pleasant to work with, She answered all my questions and made suggestions of the item I was looking to purchase, she was very helpful to me, assisted me and walked me through my purchase process, Great customer service, Thank You Janet

I had a great experience at Ashley Home Store. I am a college student on a budget and Sarah worked with me to find a mattress and frame within my budget. She was super friendly and considerate of my needs. This was an amazing experience and I am so grateful for her help. Thank you!

Janet helps me a lot. Thank you

Janet was amazing helped us find exactly what we were looking for and was incredibly helpful. She was very patient and super friendly will definitely be coming back

Janet and Foster were great

Janet was an amazing advocate and collaborator for our first home. Thank you!

Janet was very helpful, personable, knowledgeable, and friendly to work with! Highly recommend asking for her when you come in, she was wonderful!

Came here to buy my first couch and Janet was super helpful with looking for something that fit my home. Great experience!

Janet was able to help me and my wife find a the perfect couch for our small home. She showed us different options and went above and beyond to make sure our purchase was right for us. Thank you Janet!

Very happy with our purchase. From the salesman, to the communication about the delivery and the actual delivery, everything was fantastic.

Had a great shopping experience here buying a new couch! Janet helped us narrow down our options and find one that met all of our specifications, even when we weren’t totally sure what we wanted. Would absolutely buy furniture here again, especially with her amazing customer service!

Rosi at the Salt Lake discount store was tireless and enthusiastic in helping us. She found everything we asked for. She was patient, kind, and just wonderful. Thank you, Rosi.

Janet was amazing and made the entire experience welcoming and pleasant. Highly recommend getting your furniture at this Ashley's Furniture location in Salt Lake.

Sarah was super helpful and showed us similar items to what we wanted. We ended up finding something that wasn’t months out. Great experience

Rick is knowledgeable and friendly and cares!!!

I purchased multiple pieces of furniture from Ashley. We had a good sales experience and the delivery itself was fine, other than the delivery drivers not taking off their shoes in my home. I deeply struggles with the amount of communication they used. I received over 10 emails, texts, and calls. As someone who works full time, this was incredibly disruptive to my work day. I even gave this feedback after I got yet ANOTHER call 15 minutes after my delivery was complete then got an email survey 6 hours later. Its honestly ridiculous and felt like harassment. I would never use Ashley delivery again.

Janet at Ashley’s Furniture SLC is friendly and helpful. Bought some nice side stands from her today. Nice place to buy furniture.

Marie was very helpful

Rosie was so knowledgeable and kind helping me to find my perfect couch. I couldn’t ask for better service! Thank you Ashley Furniture and Rosie!

Janet was so helpful and kind

Sara helped my sister purchase a recliner for me. She was so kind and understanding of my situation and stayed late to help us with delivery issues. She went above and beyond the norm in helping us. I will highly recommend Ashley furniture and Sara to all my friends and family.

I called and talked to Sara just before closing. We had questions about a recliner. She was more than helpful. She answered all our questions and went above and beyond to help us with some delivery challenges, etc. Sara was sensitive to my sisters special needs and made everything work out. If I had any say in the matter Sara deserves a raise. Ashley has a jewel in Sara!!

Rick was SO HELPFUL. We really appreciated his help & patience while picking out a new sofa

Online shopping experience is terrible. The only payment processor that worked was PayPal, so that’s how I completed my order. But then, the PayPal charges were in 4 random transactions, which seemed really strange. We ended up canceling items in our order because we found options that don’t take 16 weeks to ship. They didn’t process the refund until we spent hours on the phone 20 days after canceling. They said they would send documentation on what got refunded and never did. I never received all my money back for the canceled items. Then, the in store employee was a condescending sales man who encouraged us to cancel our online order and rebuy through him. He said our items probably wouldn’t get delivered anyway. It was a very strange experience, stay away from here at all costs!!

We visited the store today for a particular piece of furniture for our home, and we are delighted of our finding. Rosie, our sale coordinator was very professional and helpful; She made the experience worthwhile. The service was impeccable and will definitely visit Ashley Furniture showroom again.

We came in looking for a front room furniture was greeted with complet comfort not being pressured to make a choice from salesperson like the other guys.(R.C.W) Thanks to Marie L. For her hospitality and we will be back for future plans

Very generic furniture that looks all the same

(Translated by Google) Very nice merchandise (Original) Muy bonita mercancia

Rosi was super helpful and friendly. We bought 3 pieces and will definitely be back again.

I went to Ashley‘s today just to look around. I needed a new living room for my new condo. Janet was wonderful ! She was so helpful I ended up buying all of my living room furniture and am very happy. Great service Janet ! Beautiful furniture Ashley.

Great service! Candy!

Atrocious customer experience with the service and delivery team. Not a single reasonable person on the team willing or capable of thinking for themselves. This place desperately needs some real leadership in their service team. Edited Review to comment on the Response from the owner: I have used my experience with Ashley in the companies I lead on how to never interact with a customer. They tell me they understand my frustration...no they don't. Please feel free to reach out for further assistance? To whom should I reach out? The customer experience at every touch point has failed. There is clearly a systemic issue as it relates to how to take care of a customer. Ashley thinks they are selling furniture, but forgets they are running a business based on customer experiences.

By far the worst location and customer service I have ever encountered. My mother in-law was taken advantage of and the wrong sofa and chaise were delivered. She called to let them know because the delivery service used did not understand. I called corporate and they said the store would have to resolve it and make it right. They have not and are not willing to do anything or hold themselves accountable for an error made.

By far the worst location, management and customer service I have ever encountered. DO NOT shop at this store. My mother in-law was taken advantage of and the wrong sofa and chase were delivered. She called to let them know because the delivery service used did not understand. I called corporate and they said the store would have to resolve it and make it right. They have not and are not willing to do anything or hold themselves accountable for an error made. Will be submitting a BBB complaint as well. If I could post with a no star rating, I would.

Janet was amazing! She was incredibly helpful and friendly. She made the process super easy and we were home that day with a couch. Thank you!!

The Salt Lake store is beautiful with lots of options to choose from no matter what kind of furniture you’re looking for. The salesman, Rick, was very friendly and knowledgeable. I told him exactly what I was looking for and he showed me some different options to choose from. I left the store with everything I wanted and a delivery date of my choosing for everything to be delivered. This is a great store with high quality furniture.

Service was prompt. Salesperson Candie was helpful but not hovering. I spent some time browsing and sitting in chairs. I had searched online beforehand and they had what I wanted. Purchased on sale. Scheduled setup and delivery. In and out in less than an hour.

They delivered an incorrect sectional to my mother and refused to fix the problem. They would not take accountability for their mistake. They wasted our time and were very unpleasant. Don’t deal with these crooks.

This review is actually for the Layton location my Google just won’t let me write my review there. I had a horrible experience with their sales person Gassahn if that’s even how you spell his name he hit on me the entire time I was in the store he was constantly hitting his vape and being rude. Then I saw him yelling at one of his coworkers she seemed so nice cute one with purple hair. Anyway salt lake location is very nice but the sales person Gassahn in Layton is very arrogant rude and made me feel uncomfortable I will definitely be going to other locations for my future business.

Michael was wonderful and provided excellent customer service!

Just bought an amazing bed!! Thank you so much for all the guidance and customer service Sara. Honestly one of the better shopping experiences I’ve had in a long time.

Richard helped us and he was very knowledgeable and professional.

Pleasant consultation, everything is clear and accessible.

Janet was knowledgeable and patient. Thanks for all the help!

We had a fabulous experience. Not pushy, yet informative and honest.

Sarah was amazing and patient with us! Helped us pick out a great mattress and showed us how great adjustable bed frames are and we purchased one as well! Thank you!

Rich took great care of us! We were able to find what we wanted and more!!

Their customer service is extremely subpar.

Sara was awesome and very helpful

It's a nice relaxing place to shop. I worked with Janet as my salesperson, and she was very helpful and informative. She encouraged me to take my time and come back as much as needed before making my decision. She wasn't pushy or demanding. I would recommend her if you're shopping at the Salt Lake store.

Went in looking for a loveseat and after some looking around Janet found us an awesome cushy reclining one for much cheaper than we had expected. Delivery went quickly and smoothly and we're loving it! While I'm not exactly familiar with the staff I'd recommend stopping by and seeing what Janet recommends if you're shopping for furniture, she was friendly, knowledgeable, and a good listener who helped us find exactly what we wanted in less than an hour

Janet was so friendly and helpful. We couldn't find a dresser that matched a bedset we bought the precious year. Instead of letting us give up and settle for a different one, she tracked down the dresser online and got it ordered for us, and it was even on sale! Would highly recommend working with her.

Janet was great. Very professional.

Janet was awesome. She really took care of us as soon as we arrived up until the end when we made our purchase. She received assistance from Foster who helped break down pricing and financing for us. Janet was attentive, provided clarification when we had questions, and was overall amazing. Thanks for a great experience.

The in store employee at Ashley was really helpful and patient to help us find the right sofa for our new home. The store has some amazing and high quality furniture pieces with affordable pricing. I would definitely visit Ashley furniture for all my future purchases.

I’ve been in Ashley stores many times but not this one. This one was weird, there were 4 adults in my group, none of us knew where to pay… no signs anywhere! Finally found it, the guy took forever getting ALL OF OUR INFORMATION.. why did he need it? We just wanted to pay and leave!! Once he was done getting all of our info he then led us back to another place to pay, then back to the original place to get the receipt!!! I’m not kidding when I say this took AT LEAST 20 minutes, maybe more. Honestly had I known this was going to take that long to pay I would not have bought the items. Then I mention to them they should have a sign as to where to pay and that I was getting weary of the process, this snarky old man said, ‘well look at what your saving’. We bought sale items. So I asked if this would have been the same process had we bought normal priced items ? Answer, yes! Just a double down drag and not like ANY OTHER ASHLEY store I’d ever been in. I WILL NEVER GO THERE AGAIN AND FRANKLY THE WAIT OF THEIR PRODUCTS ISN’T THE SAME AS I REMEMBER EITHER!

(Translated by Google) Excellent service from Thomaz (Original) Excelente atendimento do Thomaz

We were warmly welcomed and helped with just what we wanted. Rosa was kind and understanding when we told her we wanted to look around at another store before making a decision. We came back to the same warm smile and helpfulness. All were kind.

Variety and great service!

janet is awesome, she always takes great care of us, checks for deals to get us the best prices, gives options for what will work best for us, and makes us feel great! thank you janet!!

Worst experience ever!!!! DO NOT GO HERE!!! They first lied about my delivery date by 2 weeks, then the delivery guys lefts all the trash in my front yard for multiple days. To make it better my entertainment center I bought is all broken and missing parts. The doors are falling off and the shelves can't hold anything without falling apart.

Went shopping here for a carpet, staff were kind, helpful and engaging. Carpet I found met my expectations and had good motif. Huge store with no shortage of furniture.

Tommy was very helpful and patient! Our experience in store was great, now hoping for the furniture to arrive smoothly!

Rick the salesperson, was helpful and professional. Picked up my chair at the warehouse. Approximately 30 minute wait to get loaded and I was the only customer.

Candy was very helpful and professional. She explained everything and the whole process was pleasant.

Rosi ans Alex treated me with the most amazing kindness, I appreciate so much and gave me my space to shop in peace. Thank you !!

Went to buy furniture with money in hand. Took 40 min to track someone down, then while I was trying to buy furniture the sales person left to close another deal then made me wait while they did a credit check on them. I came in with cash and was planning on spending at least two to three thousand dollars. Instead I had to wait so I only had time to get three items before I had to leave. You have a hundred thousand square foot building with two sales people in it . So I ended up getting the door greeter the credit checker and the salesman all in one , I will not be back.

Rosie was a great help! We found EXACTLY what we were searching for.

I walked into Ashley furniture unprepared without a tape measure. Luckily a gentlemen named Tom gave me his and said “take it borrow it go measure at your house and come back when you can”; the kinda take your shirt off your back and give it away mentality! Anyways he helped out big time and made the whole process easy and fun! Thanks again Tom for helping us furnish our new place.

The people at Ashley Furniture are easy to work with.

I would go into the details about my situation but there is a lot. To make this short....don't buy from this place. They are all smiles while they are taking your money but once an issue arises, they are no help. And the people in the store are very unprofessional. During the conversation with Samuel, he laughed several times and when I asked to be transferred, he didn't realize that I could still hear him or didn't care and was like "I'm so sorry you have to deal with this" as he transferred the call. How unprofessional is that? And it's no point to even try to escalate because their Operations Manager Courtney is just as useless. She actually canceled my order without even telling me or leaving notes as to why. The only reason I can think she canceled my order is because of the conversation I had with her about the damaged headboard I received on another order which she wouldn't even try to address. Plain and simple....listen to al these BAD reviews about their BAD customer service, terrible management, delayed orders, receiving damaged products and the list goes on. Every one of these reviews is ABSOLUTELY TRUE so READ and LISTEN to every one!!! Go spend your money with another company that actually wants your loyalty and business not one like Ashley who simply wants your money and cares less if you come back.

I would go into the details about my situation but there is a lot. To make this short....don't buy from this place. They are all smiles while they are taking your money but once an issue arises, they are no help. And the people in the store are very unprofessional.During the conversation with Samuel, he laughed several times and when I asked to be transferred, he didn't realize that I could still hear him or didn't care and was like "I'm so sorry you have to deal with this" as he transferred the call. How unprofessional is that? And it's no point to even try to escalate because their Operations Manager Courtney is just as useless.She actually canceled my order without even telling me or leaving notes as to why. The only reason I can think she canceled my order is because of the conversation I had with her about the damaged headboard I received on another order which she wouldn't even try to address.Plain and simple....listen to al these BAD reviews about their BAD customer service, terrible management, delayed orders, receiving damaged products and the list goes on. Every one of these reviews is ABSOLUTELY TRUE so READ and LISTEN to every one!!! Go spend your money with another company that actually wants your loyalty and business not one like Ashley who simply wants your money and cares less if you come back.

Janet was very helpful and let me take plenty of time deciding. Was able to point me in the right directions for each question as well.

Horrible delivery experience. My mom just got out of the hospital. They never called to tell us when delivery (well they did AFTER they already left). They were extremely extremely rude. They never called the phone number they were instructed to repeatedly. They just wanted to leave it in the garage and leave. Not worth the $100 delivery fee that was advertised as free delivery. Customer service seriously sucked from the moment we started. I dont think we will ever use them again.

Janet was wonderful she helps so much , and stayed later at night to help us get everything completed, we really appreciated her help, great sales woman!

Tom was a very good salesperson and we a appreciated all of his efforts and time. The only thing that I can say negatively is the charge for delivery. The $100 charge for set up and delivery is not right. We live less than 10 miles from your store and although we are not a big customer it will keep us from coming back again!

Sarah helped us find a deal on an ottoman. Thanks again

Looking for a sofa that we could pick up at the warehouse. The gentleman who helped us was very patient and worked to find something that would work. We were in and out quickly. Drove straight to the warehouse and everything was loaded into the truck without any wait.

Janet was outstanding!!! She was so helpful, kind and patient. She didn’t hesitate to give us the best deals possible.

Janet was fabulous!! Very helpful and not pushy!!

Janet was lovely 😊

Go with Sarah she is friendly

Janet P. Was fantastic! She listened to what I wanted, gave me options, and then was very efficient with all the paperwork and financing options! I am happy I decided to give Ashley Store a try.

Love the merchandise they have. Friendly help!

Janet is amazing!

Easy, convenient, lot of selection and easy to pick up ypourself to save on delivery.

The selection of recliners at Ashley’s is very complete, and our Sale Associate, Tom McGarten, was friendly and impressively informed. We are very satisfied on every level. Our visit was very comfortable, and we will definitely send family and friends to Ashley’s and Mr. McGarten! The Cuglietta’s. 11/14/2023

Tom greeted me shortly after I got in the store. He was busy with another customer. We chatted about what I was looking for, he then gave me directions saying he would come find me in a few minutes. I was able to locate the items I was looking for and few extra. Tom found me and we did my furniture purchase first. Than my accessory purchase. Tom worked very hard to make my experience great! I’ll be back!!! Excited to get my furniture before Thanksgiving! Thanks for the service Tom!!

Janet was great in helping us get our office chair!

If I could give this place 0 stars, I would. My wife and I went 3 weeks ago to place an order for a bed frame and chest drawer. We were told that all items were available and would be delivered on 10/31. Turns out the chest was a backorder item and when Ashley delivered the bed frame, the footboard didn't match the rails or headboard, the lamps didn't match the headboard and as a remedy, the technician wanted to drill holes into the headboard. 3 weeks have passed, and Ashley mailed 2 lamps for the bed. One of them is the right one, but the other doesn't match. So 3 weeks after purchase, we still do not have our order fulfilled. This is a mickey mouse organization that is good at taking your money and not delivering your orders that you paid in full for. My advice is to stay away from Ashley and take your business elsewhere. To Ashley: Do not leave me your automated "we're sorry but contact us" line. I've been on the phone with you clowns for 3 weeks, and nothing has been resolved.

Great stress free experience. Janet was very kind and patient. Yeah really enjoy when the sales team lets me lead my experience and gives me space.

Janet was very helpful!

Marie at the Salt Lake store was so helpful and extremely respectful. I didn’t know if sales personnel at Ashley work on commission, but on the off chance that they might, I asked for Marie’s card. 24 hours later I knew I wanted the sofa I’d been admiring, so I called the store and asked for Marie. She remembered me and took my order over the phone. She was as kind and gracious as she’d been when I was browsing the showroom. Thanks to Ashley furniture for promoting a sales culture that resonates with buyers, and a special shout out to Marie for her exemplary service..

Great customer service by Janet.

Janet was very professional she took care of everything that I was looking for. Did not pressure pi’s in to buying stuff that we didn’t need. Ashley’s is great place to buy from great products at a great price.

Janet was amazing. Help me choose the sofa we really love. Thanks rene

Janet was absolutely amazing with helping us pick out our new furniture. So I first chair she was respectful and patient and guided us in the right direction to finding the right couch. Would recommend Janet again

Janet was very professional and knowledgeable about the product. Knew what we wanted and was great to work with.

The sales person Janet was great. Helpful, not pushy, and made it nice.

Janet was phenomenal, and the deals on the furniture were amazing!

Mike Ryan was the best! He found for me the perfect love seat in under 10 minutes, next I will be buying the matching sofa from him.

Helpful staff and good deals!

Janet helped me out today and I’m really indecisive and she was so patient and knowledgeable :)

Sharon is great!! Very helpful

Walked in to a ghost town!! All the employees were in the breakroom hosting a baby shower for an employee. My husband and I walked the entire store alone. Three women asked if someone was helping us. But no one stayed around long enough to answer any questions we did have. I cannot and will not buy from a sale person thst is NOT helpful knowing they are earning commission on the"sale". One girl approached us three times but she was so rude, abrupt, very short with her responses, she made rude faces at me when I was trying to give her my phone number, had to repeat it three times, and so pushy. She was only interested in us paying her commission check and NOT interested in helping us find furniture that made us happy and fit our needs!!! We DID decide on a couch and was gonna buy that day but NOT from her so we left! Store is located on 300W.

We had a terrific experience finding the perfect sofa. Michael helped us and was delightful. He is very well informed on the merchandise in the store. Michael was so pleasant and very efficient and very pleasing to work with. We will return to Ashley.

Tommy is amazing.. we will definetly be back and look for his assistance again.

No high pressure sales. Prices comparable to other local businesses.

Walked in and was greeted by Richard.M really nice and helpful, highly recommend him. We bougth some floor clearance items. At check out, Foster the store Manager was not rude but very unreasonable asking us to come back the next day because he had no one to load us. He went on to say if I wanted to take it I could cary it out myself and refused to open the side door In the cleerance section due to having no keys on hand. Total A hole. Guess what, Richard found the keys and helped me load it up himself. Awsome guy to go out of his way to do this. The items were small and Foster's customer service will make me not want to shop there again. I understand if it was a huge sectional or complete heavy bedroom set, No problem. These were a small chair and a bed in one med size box that Richard brought over in a dolley. I carried the chair out myself. Thank you Richard and Foster shame on you for lying about not having keys and bad customer service.

Tommy was amazing, we truly great service

Sale person was very kindred, patient, and understanding,

I went to 7 mattress stores till I came into Ashley’s. I was so over and annoyed at all the mattress options. I didn’t know what I wanted till I met Micheal, he was amazing! If anyone needs a mattress go see Micheal we will get you taken care of!!

Richard was super helpful and knowledgeable. If you need help I would for sure ask for him and I will definitely be back!!!!

Home of everything ❤️ l walked there and l fell welcome , my classmates were working there the time he saw me, he started to smile and welcome me thank you Ashley store

(Translated by Google) If you are going to buy, go with Janet, the best service! I recommend it 100 (Original) Si van a comprar vayan con Janet la mejor atención ! La recomiendo al 100

Michael was an incredible help. Very straight forward in getting me to the mattresses that would best suit me. In and out of the store, and very happy with my service, in under 30 minutes. Excellent store

Good quality furniture and wonderful staff working there. We will definitely go back for future purchases

Janet was very helpful today! Had a great experience!

Huge selection and a great experience. Our sales rep Janet was personable, knowledgeable, and attentive while allowing us to explore the store ourselves. Ask for Janet for great customer experience!

Thanks for the help. Janet

Janet was super helpful and easy to work with and made buying our couches a breeze.

I had a great experience with Ashley Furniture and highly recommend it. I worked with two absolutely exceptional sales reps (Candi and Sarah) on my two visits to the store. In both cases, I was greeted immediately at the door, asked if there was something in particular I was interested in, directed how to get there and told the rep would check on me after I had time to look around (which she did). Neither hovered, but both made themselves readily available and answered all of my questions. Sarah educated herself on what Candi had discussed with me the day before so we didn’t have to waste any time reviewing things. Sarah and Candi are examples of an ideal customer sales rep. When I was ready to make my purchase, Sarah stayed in contact with me on everything from finalizing the sale to arranging for delivery. I was also very pleased with the delivery service. I was kept informed of estimated arrival changes and Jorge and his assistant were polite, efficient and capable. Oh, and I love the furniture too.

Sarah was fabulous to work with! She pointed out the Clare View patio set and we loved it- can’t wait to see it in our home! We even found a cute set for our front patio (mandarin cape) such a great price for 3 pieces! We highly recommend working with her if you are in the market for furniture!

Janet helped me find the dresser of my dreams! She was very friendly kind! She showed me multiple options all fitting the description I came in with. I will be coming back here in the future!!

The lady named Candy who served us suddenly turned unwelcoming as soon as we told her our budget was under $500. Didn’t feel like getting anything after that and got out immediately as we didn’t feel welcome at all

We loved our sales rah person, Sarah White. She was helpful and very pleasant to deal with.

Janet was very helpful and made us feel at home and comfortable shopping at Ashley. We'll definitely be back for other furniture needs we have.

Their delivery team refused to deliver the couch without me signing a damage waiver. Isn’t that what I paid the delivery fee for in the first place is that if they cause damage, they are responsible for it?!? I had to refuse delivery of the couch. Terrible experience and terrible customer service.

Janet was super helpful during my visit while purchasing my first sofa! The selection and quality of the store was great.

I was looking for outdoor furniture for a new covered patio for my home. I worked with Sarah and she made some great recommendations and I was mostly decided on a full set but wanted to do some additional measurements to decide on how many pieces. Sarah sent me a message the next day about a new set that had come in that morning that better fit my style and was even less expensive. A win win! Thank you Sarah for all the recommendations. My first patio party was a success! And the warehouse folks were great as well!

I had a great experience shopping here! I was on the hunt for the matching headboard to my bedroom set I purchased from Ashley furniture years ago. I have only ever had the nightstand and dresser, as I received these two pieces as a Christmas gift from my parents. While browsing at this location I found the exact Queen headboard I needed on the floor and Sarah helped to locate all the pieces to it. It was brand new with no damage, and truly a miracle find! I was also able to purchase the Maggie sofa for nearly half price from the clearance section. Such great finds here and a great experience working with Sarah to purchase these items!

Great selection!

Great experience buying a sofa and coffee table. Maria was wonderful!

Sara was really helpful on getting us a discount for the items I bought.

I worked with Sarah and she was very helpful. It made the experience nice and easy.

Sarah was the best associate ever! She helped me to set up everything for my apartment better then even i expected.

Janet provided a white glove service through and through. From the first time I phoned in with availability and policy questions, to the moment we met in person she was AWESOME. Super knowledgeable and fun to work with.

Janet Patton was very friendly and helpful assisting us in choosing a new mattress. Highly recommended!

Horrible horrible store. Horrible customer service!!! The quality of the products are compared to a cardboard box. Ordered a bed room set and the head board was broken had to refuse on site. The dresser was broken in 4 places but since we took it into our home for 3 minutes they wouldn't take it back. Had a technician try and repair it and they made it worse!!! Never ever will I step foot in any location. My hard earn money wasted on a company that sells subpar furniture that falls apart. Would not recommend this highway robbery store. Don't waste your time or money.

Janet was phenomenal. We came in toward the end of the day but she made it work. She gave us space to shop but kept close by for all our questions. She helped us get our dream couch and was knowledgeable and flexible for our whole shopping experience.

We’ve had such an amazing experience at Ashley that we just had to go back! If you need help, talk to Sara at the SLC location. She is knowledgeable, fun and personable!

The staff was great. Vary knowledgeable and helpfull. I left happy and will return for next purchase.

Sarah was so amazing and I had an amazing purchasing experience

I got the pleasure of working with Rick! So helpful and patient! :)

Waste of time. Couldn't even find the right code to ring us up. Won't be going back.

They have nice staff but HORRIBLE FURNITURE...is very low quality.... I'm even mad just thinking about all the money I spend ,thinking I got a good deal...I recently bought my first house and I wanted to decorated nice so I bought furniture their ...my dinning table, sofas ,my little girls furniture for their room.....the first day I notice my kids drawers were not able to closed right...I called them and since I had insurance i thought they were gonna fixit,but No THEY Didn't...

I needed to purchase a mattress for my son who was moving into new apartment and starting school in 2 Days. Found what we needed on your website. Called SLC location, spoke with Katherine, she was friendly, knowledgeable, and very easy to work with. Arrived 4 days later, was in and out of the store in 4 minutes, went to warehouse, everyone there was super friendly. Was in and out with new mattress in the back of my truck in the blink of an eye! So very grateful to everyone in your business for making this so easy for us! I will be sure to come back for all my furniture needs.

Exellent service, Sarah was really helpful and nice

Super friendly and knowledgeable customer service.

Janet was amazing. Great service, very attentive, and worked with my budget. Would 10/10 recommend.

Janet Patton is so sweet

It was good service but when checking out my debt card declined twice had to call my bank but it was on his end of the transaction

Janet was amazing she helped us the entire time thanks Janet

It was a good experience and Marie was very helpful.

I had a really disappointing, frustrating experience with Ashley furniture. The manager gave us gift cards, apologized and tried to smooth over the problems. It took me a while to get back to even use the cards since I had a bad taste in my mouth. Happy to report, Sarah, Forest, and Tiffany treated me so kindly when I finally got back in. Kudos to them for their great attitudes and service!

Ashely has a variety of furnitures which suits the needs and Budget as well, They have a variety of products to choose from.. We are very thank full to Candi Tovar who helped to choose the right products in purchasing..

Janet Payton was fantastic!

We found quality and price adaptable to our budget but above all an excellent service being attended by Janet was the best thing that could have happened to us. 10/10

My husband and I were recently looking to purchase front room furniture. We stopped at Ashley first. This turned out to be the best decision we made that day. We were pleasantly greeted when we walked in the store and did not feel pressured. We were able look freely and take our time. The experience was very relaxing. Rick and Sarah were very helpful when needed them. The store was very well-lit, so you could see what you were purchasing. It was a great experience. We ended up buying our furniture from there. My husband and I both HIGHLY recommend Ashley.

Janet was wonderful, friendly, and patiently listened to our needs.

Great experience! Friendly and helpful, the process of ordering was very easy.

Janet was awesome!! Super helpful and willing to help with everything

Shopping at Ashley was such a pleasant experience! So many amazing options and our salesperson Tom McCartan was incredibly helpful and not pushy at all. He made our purchasing process super easy and got us the best discounts. I would come back to shop here for furniture again and would recommend to anyone else looking for a great deal! We found better deals here than most of the other furniture stores in the area.

Well this was interesting. We were at a different Ashley location looking at a table. It was unfortunately discontinued, but the Salt Lake location had one in stock that was a floor model. We called the store, got the quote for just the table and the assurance it was there and would be 30% off. After driving over 30 minutes to get there, no one was at the door to greet or guide us. We walked through the store and found someone who directed us to the salesperson we spoke to. The salesperson we spoke to then guided us across the store to the table in the wrong color, even though we spoke to two people on the phone confirming the item and color, one of those individuals was her. After she located the correct color, she speed walked us to what seemed to be the storage area of the store. There was definitely no browsing along the way. When we got there the price was over triple what they quoted us on the phone and we were told we have to take the chairs too. We explained we just drove over 30 minutes because two people on the phone confirmed we could get this exact table for 30% off without the chairs. Again, one of those days individuals was her. She told us we were spoiled and that when she lived in Florida she drove an hour. She didn’t even bother to consider what we have going on in our lives and why driving around over the next few days would be difficult for us. She then said she had to confirm with her manager that we could get just the table. So we walked all the way back around to the other side of the store again and the manager, who also was not helpful or very happy said we could have just the table for 20% off. By this time we were a little fed up and agreed and said we will take it today. Then we found out that no one was there to help us load it into our car and we were told we have to move it from storage to our car by ourselves and load it into our car ourselves. I feel like this is a liability waiting to happen, especially since I said we are coming right now to get it on the phone and no one said we would have to load it ourselves. And again, one of those individuals we spoke to and said we are coming right now to pick it up was her. This was now getting ridiculous. Finally, we asked if there was another entrance we could use, she said no even though there were three entrances, one that led straight out to our car in the parking lot. We asked if we could use the side door that was clearly right in front of us marked “Exit”. She said she would get the key and we pulled our car around. Then she watched as my husband and I loaded the table by ourselves into our car and she locked the door behind us without saying goodbye or thanking us. Horrible service. This will be our one and only shopping experience with Ashley Furniture. I like the table and quality, but I truly believe the salesperson matters and so does the manager on duty as the one tonight was not helpful at all. Unfortunately, this is a true buyer beware.

Janette was very patient and showed us all over until we found the perfect one. She carefully listened to our needs and helped us find exactly what we were looking for.” I would highly recommend her. Thank you so much Janette!⭐️⭐️⭐️⭐️⭐️

Good store, kind of annoying that you can’t look around without a sales rep following 10 steps behind you. I get they’re are trying to make money, but following me around the entire store isn’t the way to do it. It’s awkward and makes me less inclined to want to stay and buy something.

First of all, you know that when you’re dealing with Ashley, you are going to have quality furniture! The pricing and selection at the store I went to on 300 W., and about 1700 South was fantastic! My sales person was Janet and she was wonderful. I’d like to give her a five stars for dealing with all the items I bought and the paperwork it took for her to get me all set up! All with a smile on her face!.

Janet at the Salt Lake city warehouse was a pleasure to work with. She deserves a raise she was so kind and helpful. I would definitely shop with her again!

Janet was very helpful.

Michael McDonald is a very special sales agent!!!!! We appreciated all his work in researching our request over the phone. He went over and beyond anything we could imagine with making us happy. When we went into the store to check out the recliners they were just what we wanted!! Bought 2. Thank you so much for your professionalism, listening to what we wanted and getting us the best price and delivery. He also is a very personable and kind man!! Thanks to his manager that helped us be able to secure the prices.

I was told by my sales guy that I would get free delivery, then was charged $100. My purchase was on sale $350 off, but I was charged full price. When I brought the difference to his attention, I was told I would get my money back in 3-5 days. After a week and no return, I called again, and he blamed the accounting department. I then called them directly, only to find out that he barley submitted the request that day, AFTER I had called him again and he blamed them. In all, it took over 2 weeks to get my money back. This was also the 2nd mattress I have purchased from him. Next, I was told that due to the issues, I could get some store credit in the form of a gift card. When I agreed to that, I was next told that he asked and now found out that they no longer do that. In all, I felt, rather, WAS, VERY lied to and taken advantage of by my sales person. EVEN AFTER I kept his card from over a year ago and came back to him for a second purchase ( a $3000 mattress...) I still need a few more items, but will go somewhere else in the future.

My experience here was great and positive. Thank you Katherine for helping us out and guiding us all the way on purchasing our new couches! Kat is best totally recommend her

Rick was super patient as we kept doing laps around the store making sure the set we found was really what we wanted. Then when it was go time he really went all out and got us an amazing deal! Very nice and very helpful.

I had a fantastic experience shopping with Michael M. from Ashley Furniture at the Salt Lake City location. My son is moving near SLC from the Midwest and we had a limited window to pick out furniture with a specific window for the delivery. We did everything remote and Michael M. made it easy.

No communication

Janet was very helpful. Best customer service🥳

This is a great furniture store but the workers make me uncomfortable. They have the habit of following me and my wife around while we’re just cruising around. The last thing someone wants is to look over their shoulder to see a worker following them, and their attempt at hiding the fact they’re following you is very poor. It’s not like someone is going to grab a couch and walk out with it, never coming back because of the atmosphere.

Great variety for what we were looking for. Extremely happy with our purchase and buying experience.

Fantastic experience! Tom was friendly, professional and a pleasure to meet. Definitely come back to Tom in future for home furnishings needs.

The experience with my sales person was a little uncomfortable and I’m in sales so I know how it goes for trying to just push for the sale but how my sales person went about it was the wrong way

DO NOT SHOP HERE. I ordered over $10k worth of furniture at this store. Delivery was delayed over 3 months for some items. The dresser was damaged during delivery, and I had to file a claim. They mailed me a replacement part and promised to send a technician ASAP to repair it. I've been going into the store every few months to ask why it hasn't been resolved and they always said they would call me to schedule. At first, they said the delay was because of COVID. Now, 2 years later, I was finally told that they are no longer able to help me because the 1-year warranty has expired, and I can not dispute it. What a disappointment!

Great, huge selection of couches and other furniture 💯

Great service - Janet was very helpful!

Tom was really great sales rep gave us the best deals & was really patient with us. Made everything easier for us. Definitely will be coming back 🫶🏼

Janet was very helpful in helping me find an awesome couch! I would recommend her at the Salt Lake City location!

Janet was fun to work with, very knowledgeable about all the furniture she showed my husband and I. Over all it was a good experience and I will definitely go back and check to see what’s new.

I came in today to buy an ottoman and chair to match the couch I currently have. Janet was incredibly helpful, getting me the best deal possible. From the moment I walked in she was extremely personable chatting with me about my family and upcoming wedding, which makes the experience so much more enjoyable in my opinion. 10/10 would work with Janet again.

I came in and this super helpful guy Michael McDonald helped me and my lady navigate around the store as we looked for furniture for our new spot. He wasn’t the typical salesman who makes you buy something, he was relaxed and just showed us around. Thanks 🙏🏽

Had a great experience at Ashley’s went in looking for a coffee table and left with a a whole new living room set best experience. Michael McDonald was super helpful and got me everything I was looking for.

I was in Ashley’s furniture looking around for a living room set and was able to find the right one. Michael McDonald was very helpful and helped me through the whole process.

I bought a dinning room table at Ashley Store from Michael McDonald he was absolutely amazing so helpful and listened to all our wants. We where left pleased and so happy with his service. 5 stars!!!! If you go to the store ask for him!

Michael sold me a bedroom set. He was very helpful and kind.

Michale McDonanld helped me buy a dresser, I recommend him as the sales guy, he is very helpful!! 👍

I worked with Michael McDonald and he was excellent! Had answered all my questions about a new tempur-pedic bed. It has been amazing to sleep on. I plan on coming back for our living room set next!

Michael McDonald was a great salesman helped get us the bed we wanted we were able to get the best tempurpedic mattress for our comfort level. Highly recommend you check him out we came back a few times and helped us figure it out every time.

Janet provided wonderful customer service and was patient as we made are furniture selection.

Me and my husband was greeted by a wonderful Sales Women named Janet P!! She was sooo helpful and went above and beyond to help us look for a couch. She was just wonderful at her job and her willingness to assist. Fantastic experience going there

Janet was very helpful in answering my questions about the furniture I purchased. She was great to work with, and took the time to walk us through the store until we found the furniture piece we were looking for. Very kind and personable service. Great experience!

Great shopping experience and the sales associate was extremely helpful. Only disappointment was the loveseat no longer comes in red.

I had a great experience today, Janet was amazing helping us to find our new sofa. Thank you Janet!!!

We loved our experience here. Janet was awesome, helpful and very patient while we glanced the unlimited amount of items in the store with our 3 wild children. Would definitely recommend to others looking for furniture!

The salesman is very patient. He helped me to get the best deal for the products I need.

Sales person was low pressure and helpful

(Translated by Google) Katerine was very kind look for her for your purchases in the future (Original) Katerine fue muy amable búsquenla para sus compras en un futuro

Candi helped me find the perfect recliner. She is very knowledgeable and made the process very quick and easy. Will recommend her to everyone I know!

Michael was super friendly, not pushy at all. Even moved a couch to test it. We wandered for 2 hours trying every single couch. He just hung out by us and checked every couch we looked at to see if it's in stock, and when it could be delivered.

Micheal was very helpful and great to work with!!!

Found the perfect furniture set with Chaney today thank you for making our Sunday experience with Ashley today.

Rick was patient and took time showing us all options! Excellent customer service! We will be back for sure!

Rick was super helpful and was able to help me find the perfect new living room set up for my home had an great experience

Katherine was amazing. Very knowledgeable, patient and helpful with my decisions. She deserves ten stars, not 5

Janet was amazing! She is kind and knowledgeable. Furniture shopping with little kids can be hard, but she made it so enjoyable and was so patient and helpful! Highly recommended!

Friendly and helpful staff took the time to show us what we needed. Excellent buying experience. We will defiantly be back. Your Sales Manager Foster is awesome.

Michael was so great to work with. He was very knowledgeable, answered all our questions and was not high pressure. We ended up purchasing a sofa set for our den and will definitely work with him again. Thanks Michael!

Great place to shop with a huge selection. Michael was incredibly helpful, funny, and didn't add any pressure. I just needed to purchase one dining chair to see if it would work before committing and he still gave me his full attention. That's customer service. I stop here first for all my couch , chair, and even decor needs. They always have great prices. Thank you Michael McDonald for being so great to work with.

Janet was wonderful!! She is very knowledgeable and helpful. She knew exactly what I needed and I couldn’t be more pleased with my furniture. She wasn’t pushy, because of Janet I am a very loyal Ashley customer. Thanks Janet!

Kat was incredible!

Janet went above and beyond to help us find the information we were looking for. Great service, no pressure!

Ashley furniture Janet was amazing at helping us with all are needs highly motivated and persistent on makeing sure all are needs were met

Had a wonderful experience with Janet and the store atmosphere over all was very helpful and kind and helped me get just what I was looking for!!

Had the best help! Any one who needs help at the Ashly store just ask for Katrina, she's the best in showing what you are looking for! She helped me get even better than what I originally wanted with the price better than expected! Thank you so much Katrina for helping me & making my day 👍🌸

Janet do a good job

Michael was extremely helpful and enthusiastic! He helped my wife and I purchase a new couch! Would go to him again in the future. Thanks Michael!

Janet did a great job helping me find a couch for my college apartment! Would recommend!

Rick at Ashley furniture did a wonderful job he was there at all times, we were back an forth we couldn't make a decision,he was very patient,we finally decided we closed the deal an he even threw in a rugg for free. Thank you Rick. If you need anything from Ashley furniture look for Rick!

Great store! Janet made the process very easy. Within 10 minutes we found a coffee table on sale with side tables. Recommend to anyone like me finding furniture as a college student👍

Candy was amazing. She found what we were looking for and helped us get it ordered and shipped. She was very helpful and thorough!

Janet did a great job helping me today. I would highly recommend her anytime!

We went here to look for Lsectional sofa but we end up to get the modern style Magie sofa we really love it. Plus we got a free carpet. Michael McDonald was really nice and very patience to us, we had a lot of questions to him that he really help us all the way thru. We are so thankful to him that he was there. Until the next business.

Jackson was amazing helped me search for multiple mattresses and different options, 10/10 service!

(Translated by Google) EXCELLENT SERVICE, THANKS TO JANET... FOR HER ATTENTION AND SUPER FRIENDLY. THANK YOU (Original) EXCELENTE SERVICIO, GRACIAS A JANET.. POR SU ATENCION Y SUPER AMABLE. GRACIAS

Janet was the best at Ashley’ store thank you for your service

Honestly Rick was great to work with, we felt no pressure and it was a perfect experience. Thank you Rick.

I went in looking for a Tv stand to fit in my living room & found exactly what I needed. Katerine was super helpful & nice, she showed me a great selection of stands. She helped me find just what I was looking for with the best price for my budget. I will definitely be going back to shop with her for my furniture needs!

Lots of fun finds and affordable options. I'm excited about my purchases and can't wait to put them in my new place, where hope for brighter days ahead can set in after a long time of being under someone else's roof can be distant memories. It's important to have your own domain in order to cultivate positivity and produce happy vibrations. Thank you Rich for all your awesome help today and enjoy your tee time tomorrow 😀

We found exactly what we wanted n for a great price we will be back soon

I originally arrived at this store w/my truck to help my brother move his newly purchased couch and dresser...when I arrived I was introduced to Sarah - who had helped my brother....with her help, knowledge & guidance I was able to procure a new table and some mirrors for myself. Sarah was quick to answer questions... provide insight on products & help me hone in on what I needed. I told her what I was looking for and she knew just where to lead me Sarah very helpful, insightful & knowledgeable

The selection was great. Sarah was such a helpful agent. She really knows how to find good quality furniture.

Sarah did a great job of looking for a couch that will fit my space and my budget. She was deeply concerned with finding what would be best for me. Looking forward to receiving my couch this upcoming week and enjoying it for a long time

I had such a wonderful experience at Ashley’s today! Candi was incredibly helpful and helped me shop exactly how I prefer, in and out! I will never go to another furniture store!

I had a wonderful experience at the Ashley store. Sarah was very kind and professional. She assisted me in purchasing a living room set and a sectional. She was detail oriented and helped with the perfect measurements and sizing for my sectional in the space it now occupies. I am very pleased with both purchases and constantly get complimented on my Ashley furniture from visiting friends and guests.

I was able to find my dream bedroom set thanks to the help of Sarah W.. she was incredibly helpful not only listening to what I wanted but also supporting me in finding a great deal on the mattress as well. The whole experience there was wonderful from choosing what I wanted down to the delivery and install. That was two years ago and I am still loving my purchases and would recommend them to everyone!

We are buying a new house and I wanted to get some new furniture to match. When I got to Ashley everyone was so friendly that it lowered my stress levels instantly. I worked with Sarah to look at couches and after explaining to her what I was looking for, she showed me a few options that matched my description. Her friendly expertise was so refreshing while she actually listened to me and knew exactly what they had to offer. It was so easy working with her and I found a living room set that I absolutely love! I'm waiting until we finish the move, but I'm definitely going back to get a new dining set!

Marie was very helpful and we were all smiles. Good selection, thank you Marie!

Sarah was great and super helpful, she got us a great deal on a table with a free rug thrown in!

I had an amazing experience with the sales lady, Sarah! She was so experienced, knowledgeable and really helped me create the look I wanted for my home. The store had so many options and great prices as well!

Janet went above and beyond to help me find some new furniture for my apartment! I was so impressed. I usually get so overwhelmed in home stores but my experience was not that at all.

Candy was great help!! Thank you!!

The store has beautiful items and the customer service is great. Candy helped us and did a great job she answer all the questions we had.

Not as good as RC Willey's!!

Our sales person Michael McDonald was AMAZING! Made me feel awesome even when I had trouble qualifying! Funny, encouraging just awesome!! Thank you!! The Wilson's

Excellent experience working with Sarah W. I had to quickly find furniture for a new home, and Sarah helped me prioritize my list to find exactly what I needed at the best price. The selection is also terrific, so many choices. I spent the same or less than I would have at Ikea — and ended up with real furniture. I will be back!

I worked with Sarah W. and had such great experience. Itwas fast, efficient and affordable. I told her my needs and wants- she was able to direct me with her top recommendations. I love the sectional I got.

I recently purchased a recliner from here, and the sales guy that helped me was an able-bodied, strapping young man. He almost remined me of SSJ 2 Goku from Dragon Ball Z (see picture for reference). He reminded me of Gohan when he battled against Cell the way he handled that transaction as did Gohan with Cell. I will be sure to stop by this same Ashley's for any more of my furniture needs. If Seth sees this review, thank you for your recommendations.

Katerine was very helpful she was able to help us find what we needed :D

Good variety of stuff, but the guy who initially greeted me creepily followed me around the store the whole time. I felt so uncomfortable I didn’t want to ask any questions and left asap.

Janet was so helpful, kind and patient. We needed a recliner for my son to recover in after his shoulder surgery. She was great! I will definitely recommend her to family and friends!

I had a wonderful experience at Ashley today. I was immediately greeted by Michael McDonald, such a kind and helpful and funny man! He helped me find a coffee table with matching end table for less than the sticker price and some great throw pillows that were 75% off! He was very understanding about the budget that I’m on and didn’t push me at all to spend more money. Michael was the best!!

Candy was wonderful, she took care of our Concerns the best that she could. We enjoyed working with her! Very friendly!

Top notch. We had a great experience from beginning to end. Bought a sofa and two lazy boys for our new house. We love the quality and the price was fair and reasonable compared to other stores. Delivery went smooth and we are totally satisfied. Thank you for taking care of us, Candi…you were pleasant and awesome!

I have a complaint Their customer service is terrible. Their so call service rep lies. They do not back up there furniture even if you have a warranty. They acknowledge that you have a problem but, it's normal. It was normal why would I be calling. Do not buy from Ashley furniture they are not honest. If I knew what I know I would have never never never would have purchased and spent thousands of dollars on cheap Quailty and lies and they don't care about it. Sad. Disappointing Rowlina, Tiffany, Stan.

My wife and I had great service while buying a new couch here. Tom was an excellent salesman. He was kind, happy, knowledgeable, not overbearing or pushy, and made sure that we got exactly what we were looking for.

Our sales person (Janet) was amazing! We bought a sofa, an ottoman, and a dinning set. Janet took her time with us and even dug through the back for an ottoman that was discontinued to find us the last one they had in the right color! She also helped us load everything up! I had been to 3 other furniture stores and had spent hours looking online but Ashley Furniture had the best prices and nice furniture. We will definitely be back!

(Translated by Google) Very good attention, it would solve all my problems and they totally facilitated the recommended negotiation (Original) Muy buena atención solucionaría todos mis problemas y me facilitaron totalmente la negociación recomendado

Poor communication, horrible 3rd party delivery courier, lack of communication, makes appointments then shows up 2 days early when I'm unavailable. Will be emailing corporate. Delivery fee waived but have been dealing with this for over a month. Only saving grace was Chaney at the physical store in SLC. He had such a warm, welcoming smile & expressed empathy about all the hoops they made me jump through to finally have a functional bed. Nobody at the toll-free number or "Ashley Technical Support" has ever followed up other than asking me why I filled out a survey the way I did. It is too long of a story to type up here.

The great Sofa

Great service

Good help, & great deals!

the service it was nice and easy

Great customer service and very helpful.

Picking up my furniture was almost a 90 minute wait. That will be the last time I shop here!

My sales rep Chaney Begley, was great. He was friendly, knowledgeable and helped my navigate buying a bedroom set and TV cabinet after seeing everything you had to offer.

Friendly sales associates, but the couches just weren't super comfortable.

It was great lady was very helpful

Waited 30 minutes for the warehouse doors to open. We could see an employee in the window who refused to do anything. They were supposed to open at 3 PM on Saturday but they made us and several other people wait in line.

Michael was the best! Very friendly and made us laugh.

Sales associate Candy was very helpful and answered all my questions

Janet and Tommy were both very nice and helpful with the purchase of our white Ashley recliner chairs with console. They were delivered today (bought them yesterday). Delivery was on time and efficient. This piece fits in our room perfectly and looks very nice. We love it🙂🙂.

I haven't bought anything new as far as furniture goes for years. We were moving to a new place and I was excited to get a new nook for our dining room. It was soooo cheaply made particle board when it arrived and impossible to put together. The holes for the screws were too small so the screws would strip. I even had to go out and buy a stripped screw remover and that didn't even work!!!!!! I've called and e mailed about 4 times each. Also chatted. It's been also on chat. I'm getting really frustrated with this. I was splurging on this and regret it. They won't even help me with a replacement or return and just have me going in circles. You are best going somewhere else for better quality items and better customer service. Sooo disappointing.

No pushy sales people and a huge selection!!

We bought a sofá set in SLC Ashley's store, they delivered a love seat with a broken frame, two weeks later they exchanged it for another one but the wrong size, two weeks later exchanged it for the right size but all dirty, as today they say nothing they can do about it.

Worked with Ian on buying a new sectional for our house. He was nice, easy to work with, and provided great context for why this sofa would work best for us! We’ve been to a lot of furniture stores looking for sectionals and he’s been by far the best to work with. Would recommend!

Ian gave excellent customer service and got us a great deal on a new couch!

Rick was very helpful in helping us find the best price for what we wanted.

Ian Budzenski was amazing to work with, no pressure, knowledgeable, and listened to what I wanted. He made the entire process stress free and I am extremely happy with my purchases. Thank you Ian for all your help.

We came in for a bedroom set. Ian took excellent care of us. He helped us find what we needed quickly, avoided high pressure sales tactics, and put together a competitive offer.

Ian was super helpful and was able to get me exactly what I wanted no hassle

Product took 6 months to get to us. Don't bother with the expensive warranty either. Paid $500 for our couch protection. Trying to get warranty work done is a joke. Been waiting for three weeks now for someone to come out and fix the problem. I can't even get them to commit to a date. Frustrating. Will never do business with them again.

We worked with Rick at the Salt Lake store. He was delightful and knowledgeable. He made the experience great.

Ian was very helpful balancing my needs and budget to find good quality products. He’s quite honest about the aesthetics, material quality, etc. - definitely ask him whatever comes to mind!

Great job by Janet. She made it fast and easy for us. If you’re looking for furniture, ask her to help.

Great. 3 days delivery on couch. Great price. Great service.

Ian was a great help and made the whole experience easy! He helped me find the perfect retro green couches for my first apartment🥳

ONLINE EXPERIENCE.. I ordered items on cyber Monday expecting to get them by Dec 2nd, as per their website indicated during purchase, called Dec 1st to verify delivery and was told my items would be at my house Dec 2nd. Well, Dec 2nd rolls around and guess what? No items. However, not a big I needed those items that day so I went to a local shop and picked up what I needed. Since then I have called Ashley Furniture 4-5 times and requested a cancelation online 2 twice since Dec 2nd and I am still being charged for items I no longer need. I was promised my order would be cancelled within 48 hours that was Dec 8th. I have called three times today (Dec 12th) and each time either I am disconnected or the customer rep has hung up on me. This has been the worst experience.

Do not let them talk you into the warranty that they say covers everything. It's a typical warranty scheme and we should have known better. Overpaid for our table that already is peeling and the warranty won't cover it or any other marks to it. It happened within a month. Now anytime we set anything slightly warm on the table it turns it white.

Mike at the 300 West Salt Lake store is efficient and has a pleasant demeanor.

Thanks Ian for helping my dad with new furniture.

Nice furniture but none to my likely in my house

We found exactly what we were looking for in under an hour. Rick was so attentive and helpful! Definitely would go back if we need more furniture. 10/10 experience

We got Katerine as our salesperson. I cant express how great she did. She went above and beyond to meet all our needs.

Ian was extremely helpful and got me even more of a discount than was listed. Great experience, will come back!

Overpriced

Worst shopping experience ever! Please be careful about their products! When they are at display, you smell nothing, but when you purchased the new furniture to your home, it has bad chemicals smells! It won’t go away for at least 3 months! Their technician doesn’t think it’s a defect or they are lying. Their SLC store manager is very rude! You could have a much better experience at RC Willy and even IKEA! RC Wiley’ products quality and customer service are more worth your money and your time! Never go to Ashley

Really didn’t enjoy my time there he was more there to make a sell. He was good about getting the prices online matched to the instore ones but it came out to be more then what I was expecting plus there was mis communication with payment methods. Other than that, the store itself is enjoyable to walk around. Oh and there front desk lady was a typical front desk person. Snappy and didn’t smile😂

Worst shopping experience and customer service ever! Never purchasing anything from Ashley again! Their technician lied, their Salt Lake City store manager William is very rude and being disrespectful. Most of all, their furniture is not in good quality and Not even worth the price! Choosing wisely from RC Wiley or even IKEA is so much better than Ashley!

I have always had the best experience with Ashley! This last time was at their slc location and Mr McDonald helped me out with getting an additional couch to go with an existing set I have from them. Honestly after looking at couches here compared to some other furniture stores I feel like they have a broader selection of fabric couches and better prices

It is always a good experience at this Ashley’s. Tom is our go-to guy at this location. He is very knowledgeable about the collections and can break down the pros and cons of each type of material to help you decide what’s most appropriate for your home. He’s always made our experience easy and fast and we’ll continue to go to him for advice and recommendations. Thanks Tom!

We had tall demands for a loveseat in a small space in our basement. Ian Budzenski went above and beyond to find us the one we loved with the right fit and price. Thank you for all of the work and time you put in. We’re excited to fill that space perfectly.

Janet was very helpful and friendly. I am very glad she help me out. Best person in the store. I got my stuff within one week.

My wife and I found ourselves needing a replacement couch with very little notice. We shopped around and found ourselves at Ashley. The salesperson, Ian, was amazing! He approached us immediately upon entering the store and made us feel welcome. He listened to us about what we wanted and never once pressured us to increase our budget. We were able to find a wonderful sectional in our price range and Ian was able to get delivery set up for just two days later. We will definitely be coming back.

Janet did a wonderful job helping me find the perfect pieces for my space

Michael McDonald was extremely helpful, walked us through the process at all time, was patient, kind and had all we needed in stock.

Never in my life have I been treated with this miserable costumer service. We picked up a couch and it was damaged with missing parts. Reported it immediately and the issue still hasn't been resolved. Ashley has not gotten back to ever ever since it was reported!!! Further measures will be taken, this is an absolute scam and horrible treatment of costumers. Don't buy here!!

We bought a brand new couch that was broken with missing parts right out of the box. This is the worst company I have ever experienced. After calling the costumer service and sending numerous emails and spending hours on the phone they tell me they can’t help because my couch was ordered from the store and that I’d need to call the store to get help. I call the store who tells me they can’t help because I picked it up from the warehouse. I call the warehouse who then tell me they can’t help because they need to speak to there manager and requested I send an email with the details so they could send it to the manager. Don’t support this company they will sell you broken furniture with missing parts and make sure you waste hours of your time trying to get a replacement or reimbursement for their mistakes in hopes you give up.

My boyfriend and I went in knowing already what we were looking for but Ian greeted us immediately, didn’t hover, came to check on us just at the right time when we needed him. He was very nice, answered our questions and helped us get the couch we wanted. Delivery went smooth with zero issues. We are absolutely in love with our couch and will definitely be back for future furniture needs!

Michael McDonald was super helpful and friendly! we were in and out really fast and he helped us get what we needed! Great experience.

Michael McDonald was very helpful and respectful in the sales process! Much appreciated!

Ashley has resolved this issue the best they could. I am still upset it took them this long and all the effort that had to be taken just to write the wrong. 1-2stars We paid full price for new couch and after we picked it up and unboxed it we found that it was damaged and missing parts. I’ve spent hours over the phone and sent numerous emails regarding this problem. There has been no resolution or compensation. Their costumer service has been very unhelpful and has wasted a lot of my time. I do not recommend buying anything from this company considering how apathetic they have been with my case. Makes me really concerned how they treat the rest of their costumers with bigger problems. Just imagine you buy something, receive it broken/damaged and then listen to costumer service tell you there is nothing they can do about it. Chances are this is their standard operating procedures and I wouldn’t want anyone else to have to go through that.

We got a lovely sectional delivered quickly with no damage this week. Great communication from the store and the delivery team, and Ian was awesome. He helped us find a better set for our budget and family needs than what we were looking at originally and wasn't pushy for the sale. He followed up with us to make sure delivery went well as well. I would recommend this experience to anyone.

Ian was very awesome!!

I thought I was having a great experience purchasing 2 recliners for my mother. The sales person and manager were both very nice and helpful, the problem came in with the delivery. Because Ashley's does not pick up and remove old frold furniture I had to schedule my delivery for a week out so I could have my mother's sectional removed. When the delivery showed up And they started unpacking the boxes in my front yard I noticed that the recliners we're not the ones I purchased. They packed it back up and left leaving trash in my yard and in the street. I called customer service to ask about getting the correct furniture sent to me and was told that it would take up to 72 hours before somebody got back to me to figure out what was going on And they sent me an email requesting me to send them a 360ﾟ photo of the recliners that I purchased, meaning I would have to drive all the way back downtown and go into the store to take a picture In the show room. Today is Thursday so chances of them getting back to me by tomorrow is slim, so I would have to wait until roughly Tuesday of next week to get any information As to how this will get rectified and a new delivery date scheduled. In the meantime that leaves my mother with nothing to sit on. Really disappointed and In a bind now. $3200 order canceled.

They changed the delivery date, and changed my delivery of certain items to pickup it's frustrating

This was going to be an easy sale, I had already picked what I wanted but sales rep Candy told me to wait in a certain area and said she would come by in 5 mins. I waited, asked for her again and then while leaving after waiting 30 mins, I ran into her helping other people. Poor customer service!

They had everything we needed and Sarah was great to work with :)

Excellent store, very kind and helpful salesman 👍👍👍👍Very glad I stopped in !!!!!! I will definitely shop at Ashley next time I need furniture !!!!!!!

Ashley had great furniture at great prices. Our salesperson Candi, was very helpful. Sales manager, Grayson, was very helpful also.

Literally the worst quality of furniture. Finance a $1500 couch and after a month it is already tearing apart at the seems. Their technicians have showed up two times outside of their timeframe that they have given. The warranty that we purchased does not include “wear and tear” which literally the grungy old, hovering sales man that wouldn’t give us space and pressured us the whole time to buy buy buy told us that it did. What a scam. This place is as bad as a pyramid scheme lol. Avoid at ALL COSTS!!!!!!!!!

Thanks Katherine for the help! Glad I was able to get my nesting tables.

Had a wonderful and dedicate experience with Michael M.! I went in to purchase a couch I had seen online, but ended up getting an excellent deal with both the couch and another piece of furniture I needed. Upon delivery, the folks couldn't get the couch into my home, so I immediately called Michael and he promised me a happy resolution. Boy was he right! I was able to find a couch that will fit beautifully into my home at a great price (thanks to both Michael and Kim)! I am so grateful for this experience. If you need furniture and good conversation, make sure you ask for Michael! :)

Store's associate Marie did a great job helping us find a right couch and arm chairs, and the table. She accommodated our needs and was very friendly. We are very excited for our new furniture! Ashley store is very affordable with a great quality.

We had a really nice experience. We were looking for a mattress and found the perfect one for us. Sarah was our sales associate and she was so so sweet, very helpful and patient and knowledgeable. Thank you for your help.

Worked with Mohammed A., great customer service, professional, and helped me find exactly what I was looking for.

The worst experience I’ve ever had with a delivery. They spent ten minutes moving junk in their truck to take my product out. They then realized it won’t fit in the elevator and refuse to take it up more than two flights of stairs. They stood around for twenty-five minutes coming to this conclusion. Wasting my time, trying my patience and leaving me without a couch.

If I could give 0 stars, I would. This place is shady.. They tell you they give you a discount by raising the original price. So you end up with the same price "after discount". They were extremely rude, and constant lies coming out of every employee we spoke to. If it says it is "In stock for fast delivery", that's a lie. It's not.... They told us we would need to wait at least 4 weeks if not more. Just a bunch of people lying and scamming their way into your wallet. STAY AWAY!

If I could give zero stars I would. I ordered a sectional in November 2021 and it did not arrive until September 2022. No one from the store reached out with updates and I had to physically go to the store to get any information. After each in-person meeting I was given speculative answers and always left wondering if I would ever get what I purchased.

DO NOT under any circumstances buy stuff from this company. I just bought 10k worth of couches from these people and have excuse after excuse about why pieces are missing and how they'll have to be ordered. You'd think the power cord for a motorized recliner would be in the box? We will be returning this crap asap.

Didn't get anything but there was available staff checking on me and that was great or to answer any questions. There's construction on the entrance way of the street but you are still able to get in. Just approach slowly.

Avoid at all costs! You're better off getting used furniture from a thrift store or online than trying to deal with this place. The saleswoman hovered, and was pushy and rude. She swore that the furniture we were getting was all in-stock and encouraged us to buy for this reason, but when the delivery day came we found out that some items were out of stock. They CONTINUED to push our delivery dates back and we weren't able to move into our apartment because of it. There was no level of communication or customer service, and multiple times we were told that an error on their part was the reason for the delay, yet no steps were taken to correct their errors or rectify the situation. This all might be bearable if the furniture was good quality or worth the hassle, but our couch, which we bought new and have used for about a month and a half, has a huge rip on the cushion where the seam just fell apart. We seriously sat on it a handful of times before we noticed the stitching coming apart. So disappointing. I have had couches hold up for YEARS better than this couch held up for a week. Not to mention, a lot of our stuff was missing pieces or came damaged, but at that point we accepted it because there had already been so much delay.

Love it.....

Janet was awesome to work with giving me suggestions and processing the paperwork quickly.

Low stock. Their competitor a few blocks away have more variety and stock. Their clearance is also a joke. With the construction, traffic is terrible (out of thier hands, i know).

Still don't have stock available ready to go still have to wait 2 weeks a waste of time

Employees were nice and attentive but their in warehouse supply is low with long wait times currently.

Had another great experience at Ashley’s Salt Lake City. Tommy was awesome took his time to show us every bed set and give us the facts on all the mattresses for my son. Got a great deal and we are really happy. Tommy was very knowledgeable and made the experience a great one!

They delivered our items today and 2 of the three items were damaged. The damaged dresser they brought in scratched our brand new floor and they dinged our wall. No one said anything when they did it and we are currently fighting with someone about how to report the damage but he hung up on us.

Stay away from all of these stores, the stores and management are all the same, slimebags. They will sell you something and when you go to pick up will try and charge you more. Ralph at Jordan landing is a wanna be scam artist

Great experience at Ashley furniture. The staff is friendly and they have a wide selection of furniture. Ashley(the person who helped me) was phenomenal! She was knowledgeable and great to work with. She helped me pick a fantastic couch, set up delivery and answered all my questions. She rocks!!!! I would definitely recommend shopping here.

They were very kind and I felt like they listened to what we were looking for.

Terrible experience order a bed frame didn’t come in time for 5 months then once delivery came we were last in the list waiting for our bed frame the first email said 9-11 am then got a txt for 4-5 pm then got told 7pm when we were suppose to be leaving to an event now going to miss our event to wait once again then called Customer service waited almost 30 mins to talk to someone and then once I talked to someone he told me the delivery already had been changed and I said by who ? We never changed anything we've been waiting then the guy hung up on me once I said I need to talk to a manager to complain

This is our second large purchase from Ashley Furniture. We bought a bedroom set a few years ago which came 2-1/2 months after they said it was going to be here. This time we purchased a sectional and barstools April 10th that they said would deliver the end of May. We have called multiple times after the end of May came and gone. They were still waiting for some of the sectional pieces to come in, and the barstools would deliver in September. They told us a month ago that the last part of the sectional would deliver that week and they would call to set up a delivery for the sectional…and nothing. We have had to call them every time. We called today and the sectional has been received at the warehouse. We now have to wait for two weeks for the sectional to deliver. Where is the communication? Where is the follow up on having the sectional delivered? Where is the customer service? Absolutely no follow through on doing what they said they would do! We spent $8,000 on the sectional and barstools. This will be our last purchase from them.

So I ordered like 7 pieces of furniture and was told it would all be delivered on a certain date so I could be home to receive it, not only has it been delivered on different days then specified but so far 2 of the pieces have shown up with no hardware .....Its ridiculous when you spend your hard earned money on something to have it not even show up with all the pieces . I will never buy from this company again !!👎👎

We were greeted by a young man named Chaney. He was very helpful, nice and professional. He asked if we needed anything and we told him we just wanted to take a look. He offered his help without being pushy and answered several questions that we had. If you are considering a furniture purchase, visit Chaney at the Ashley store in Salt Lake City! You won’t be disappointed!!!

Worst purchase and experience we've had. The top of the table is peeling off after only one month. We've had a tablecloth on and have only very lightly used the table since it came. In fact, the parts where it is peeling hasn't even been used because it is close to the wall. Also, it is very wiggly. They came to fix the problem and told us to just go buy levelers from a hardware store. The chairs were also wiggly, but they did stabilize them pretty well. For experience, we won't ever buy from Ashley again. We get that the pandemic slowed manufacturing and everything, but it doesn't explain why it took 8 months to get our dining set and we still haven't received all of our chairs after 9. When we purchased it, they said we would get the table in 2 months and all the chairs were already in the warehouse. Well, when they delivered the table, all of the chairs were sold out from under us and not held at the warehouse like they were supposed to be and of course, they are on backorder now.

(Translated by Google) Good offers (Original) Buenas ofertas

Ashley @ Ashley Furniture is the best! She helped me find all the things gs I needed with different options and went above and beyond to make sure it was all ready for pickup when I needed it. Loyal customer now.

Lots of Nice Products! (But my products were never delivered on time as they said they would, I'm very disappointed ☹️! I cancelled my order. Too bad.

Don't bother - I ended up spending nearly $3k and still have nothing from the . I am extremely disappointed at the experience I have had with Ashley Furniture. We ordered a table that was available to bring home same day. We opted to get delivery and setup since it was a large item & more convenient to pay for the setup. It was pricy but we decided worth it.We were given a delivery date that was about 2 weeks out . Not great but understanding given the logistics challenges companies are having right now. We received a call a week later saying they had to delay our deliver another week (3 weeks late). I was not happy. They did not offer any discount... not even a delivery discount ($300 for install/deliver - come on!!!) . They told me to call the store manager, making me go out of my way to sit on hold for their delay. They did not seem to feel bad or empathetic.Here"s where it get real bad...Then, I received a second call pushing my delivery out 1 month. This is unacceptable. I have rearranged my work schedule to work from home twice now and our personal life plans that need the table have been cancelled twice. Again, the representative acted like it was not a big deal and just asked me go book another time. She could not connect me with a manager to talk about overnighting the item . She told me to call the store direct AGAIN. I am now sitting on hold to talk to representative- 30 minutes now and I was already disconnected by their automated system accidentally once before this wait. I can't believe you run your business this way. You should be appalled. A little understanding, empathy & thoughtfulness would go a long way - I can't believe you'd just take $3k from someone and act like it's not a big deal.

Ashley was incredibly helpful with completing our purchase and answering all of our questions. Would definitely visit this store again and ask for the sales associate Ashley!

Would give 0 stars if possible. Nobody ever told me that my tv stand was backordered. My delivery changed 10 times. Not sure why anyone does business with this company. Also their customer service is awful. Won't shop here ever!! Buyer beware

Janet Patton is a Great sales person 😀 Thank you!

Worst service ever. Wife went in three weeks ago and order new bedroom set for kids. Told sales person if not in stock she wasn't ordering. Told items were available, and would be delivered 5/27. No calls and when called customer service told there was a delay and some times were not in stock. Cancelled order and went to RC Willey and will be picking up items tomorrow.

Pretty good prices. They lost the item that we purchased. But the salesman was awesome and they made it right. Great customer service A+

Pros: Helpful staff Cons: Furniture seems to be used instead of brand new

Don’t fall for their sleazy sales tactics. The sales people, though nice, just want to make their commission and they’ll do what it takes with no remorse on your financial status. Their “sales” prices are inflated so you pay the same price regardless. They’ll pressure you into making the sale ASAP. Lessons learned. The furniture is decent, delivery is mixed bag (as the rest of the reviews here indicate). Great experience with the repairs as well. It’s not worth the stress they impose if your going to finance the furniture. Just be cautious with the sales people. The front desk is very helpful and is the only thing stopping me from giving a 1 star.

(Translated by Google) Very unhappy with the purchase, after 7 weeks waiting for delivery, it turns out that they ordered the wrong bed. Now just apologize and wait 3 more weeks. (Original) Muy descontento con la compra, luego de 7 semanas esperando por el delivery, resulta ser que ordenaron la cama equivocada. Ahora sólo disculpas y esperar 3 semanas más.

They lied. I purchased a TV stand with a fireplace insert at the store in Jordan landing. I was offered 60% off because I did the in house financing. The full price was $1549.99. $749 for the stand and $749 for the insert. After 60% off it came to about $684. Now that we are confirming the info for delivery, they are changing the deal. According to the store manager we only bought the tv stand and the fireplace would cost $500 more. The store manager hung up on me when I tried to address their mistake by phone. I will be rejecting delivery when they show up if it is not the product we were sold. I am also reaching out for legal advice on the matter. I confronted the snake who sold me the product and he threatened to call the police.

Janet is the best!!!! Went in yesterday for some stools and had the best experience. I usually really dislike talking with sales people but she made my partner and I extremely comfortable and offered suggestions without being pushy, which is what I usually experience. Even after looking around a bit, we actually ended up going with the first set she recommended cause they were so comfortable. Will definitely ask for her again next time!!!!

Frustrated!!! We ordered couches and the salesman told us we had 24 hours from purchase to return items. We picked up the couches at 5:00 pm drove home placed the items in our living room that night and the ottoman was too large. The following morning woke up early and drove 2 hours with a rented trailer and borrowed truck to return the ottoman (unused with tags). But upon arrival were told we ACTUALLY had to return the item same day. Which was impossible considering we picked up our items the day before at closing. After explaining we were told by Ashley we could possibly return the ottoman in a few days and they will call. Where are we supposed to put the ottoman for a few days? Drive it 2 more hours home? Then wait for a call from Ashley rent another trailer, drive 4 hours round trip when it’s convenient for Ashley to take it back?

Candi was so amazing to work with, I am very grateful for all of her help!

It was ok.

Worst experience ever!!!! We were told it would take 12 weeks for a sectional and now we find it’s going to take 20 weeks! So five months without a couch great and when we tried to contact customer service we were on hold for two hours and the rep was extremely rude about it! Was doing everything she could just to get me off the phone and just unpleasant all around. I get the supply issues but be honest about it and nice to customers. BE BETTER ASHLEY!!

Worst - not as in bad - very worst customer service. The salesman was nice. i paid cash for my furniture. The sales guy said the price was $210 per chair. Fine. i paid it. I liked the chairs. I had received a coupon from Ashley that day. I was told if I brought it in I could redeem it. Nope you can't. Plus the chairs were advertised on the flyer for $178. Those POS (corporate) won't get back to me or honor the advertised price. Fuque them lost me as a customer on the first try. Go RC Willey!!!!

It was great experience. The options are unlimited. The sale man Michael was great and really nice.

A lot of soft couches wonderful recliners comfortable bedding what more could you ask for when you're shopping for home furnishings

(Translated by Google) Good service (Original) Buen servicio

(Translated by Google) An excellent service, we speak Spanish and I recommend Mrs. Candy, she was willing to show us the different ranges of the product that we were going to take and she got it... we got it. Satisfied. (Original) Un excelente servicio, nosotros hablamos Español y les recomiendo a la Sra. Candy tuvo la disposicion de mostrarnos las diferentes gamas del producto que ibamos a llevar y lo consiguio... lo llegamos. Satisfechos.

I stopped in the Florence,Ky store today. Was greeted at the door by a young man named Ethan. He was so nice & professional. I explained that I just wanted to look at living room tables preferrably in Cherry. As I walked thru the store Ethan Estes was there to describe each table. I spotted two beautiful sofa’s & matching chair. They were on sale. Needles to say Ethan told me they were in stock. I was so happy. Needless to say he made a sale & I am so happy. If you are considering a furniture purchase,go visit Ethan at the Florence store & tell him Brenda sent you. You won’t be disappointed!!! Great job Ethan!!

To expensive

Bought a dresser 7 months ago. I still don’t have it.. UPDATE. when I bought the dresser they said it would be ready in 3 months. 3 months later in December; I asked where it was. They looked it up and said it would be ready in January; then in January I asked where it was they said it would be ready ‘next’ month. And next month they say ready ‘next’ month… and now it’s April…. And they say it will be ready in may …… they are unable to keep there promise , unable to fulfill the order of there customer. Employees are rude. The employees say I havnt gotten my order because of shortage in materials to make it… and I understand that. But………. Even with shortages, if your selling a product……and you say it will be ready on said date…… then on that date it’s not????? Then why are you selling something you don’t have!?!? If you can’t fulfill the order and can’t get it to customer when promised ;then don’t take the customers money for a product you don’t have. I would give this place negative stars if possible. WORST STORE TO SHOP AT. Customer service is very unhelpful………. Response to your response NOPE!!!!!!!!!!! I just got my money back

Janet at the Salt Lake City store was a very friendly and patient person.

Lots of selections. Fun to walk through with your family and friends and maybe find that statement piece you are looking for.

Sales people are super pushy and follow you around breathing down your neck. They dont tell you your options, they just automatically try throwing in the outrageous delivery fee and warranty without even asking if thats what you want. I was lied to just so they can make a sale, I wasnt going to get a couch cause it was out of stock and i needed something soon so the sales guy told me IT WAS IN STOCK. After payment now ONLY ONE PIECE WASNT IN STOCK. Go to pick up the couch and now 3 PIECES ARENT IN STOCK AND ON BACK ORDER. I wouldn't recommend this place to anyone.

I have had a nice experience with my reclining Draycollloveseat selection and purchase. I am going to be honest and let you know right up front that I didn't step one of my pretty feet into a store and that I did my shopping online. Many of the other reviews are from customers that shopped traditionally and went into a store and dealt with an in person sales rep. Love my new loveseat! The color is this lush charcoal slate color. The fabric is similar to chenille. Super soft. Reclines perfectly. I will be ordering the matching recliner chair for sure. The ordering online process was easy, they made the item available for delivery well before the promised ship and delivery date, communication and tracking of my furniture was made super easy, and the delivery and set up team were informative and friendly. Ashley Furniture for the win. I may never shop at RC Willey again.

Good service nice place

Recently had our couch delivered after having to wait weeks. When the guys brought it in our place, they didn’t speak a word just threw the couch down, called a number & had us answer questions then dipped. Didn’t tell us to make sure couch was put together, didn’t even speak to us. To top it off the recliner doesn’t even go back as far as the other one. Not satisfied at all.

Other then delay on my delivery I am very happy with Ashley furniture

A good friend of mine ordered over $10,000 worth of furniture from this store and was lied to arrival of the inventory that was being purchased. He placed the order and paid for it the same day in September expecting to have his furniture 3-4 weeks as he was told. It has now February and still no furniture and another back order date.. Don’t waste your money here. This is completely unacceptable and unprofessional. If there is a lead time for the promised product, this should be told upfront rather than after the purchase. 0/5 stars - would not recommend

My brother ordered a a variety of furniture 6 months ago, while being promised it was in stock. After the purchase, they kept pushing the dates further and further and eventually we were told 3-4 weeks. After that period of time, we were told it was pushed back again and again and now we’re being told it will not be in stock until April! This is completely unacceptable and unprofessional. If there is a lead time for the promised product, this should be told upfront rather than after the purchase. This leads me to believe the salespeople at this location will blatantly lie to their customers face in order to complete the order. Neither my brother or I will be shopping at this location or support this company any longer. 0/5 stars.

If I could give them 0 star ratings I would, I ordered furniture in September they said it would take 3-4 weeks, they keep lying to me and saying it will be only a few more weeks. its now February already 6 months, and they keep giving me the run around saying it will not be in stock until April now.. this service is unacceptable, the manager was very rude and unprofessional. I will not be spending any more money here - don't go here they're are lying to customers!

Terrable comunication between ashleys sales and delivery team. I bought a living room set. They told me the 3 tables are in stock and avaliable for delivery, but the couch and chairs wont be here for 5 weeks. I said no problem just deliver it all at the same time when everything is ready to go. After 2 weeks i get an email saying, good news we can deliver your furniture in 2 days, just make sure your home and the space is cleared out and ready to accept new furniture. So we threw out our old stuff like they asked, but they only brought the 3 tables, they said the couch and chairs are 4 weeks out. Now we dont have any furniture for a month

Dean was excellent! Fun to work with. William was not pleasant to work with while dealing with payment, I think he was rude to Dean and condescending.

Pretty good customer service, but they delivered our furniture to the wrong house. It was fixed though.

We had gone into the store to browse with no intention to buy. We had the pleasure of meeting Ignacia who proclaimed she had only been working there for a few weeks. Despite the little time she has worked there, she was knowledgeable and answered our every question. She was attentive to our needs and size of home we had and made great suggestions. With her help and the help of the New Year sale, we walked out purchasing a sofa/loveseat set that we can’t wait to have in our home. Thanks to Ignacia, we left happy customers instead of typical window shoppers. Thank you Ignacia.

They were very friendly and very helpful

If I could rate a ZERO I WOULD! WE BOUGHT OVER $13,000. OF FURNITURE AT THIS PLACE WITH 5 YEAR. WARRANTY . THE FIRST WEEK ONE OF THE COUCH CUSHIONS STARTED UNRAVELING AT SEEM. SO MANY TIMES IVE CONTACTED THEM TO HAVE FIXED . WELL ITS NOW BEEN 3 YEARS AND NO ONE CAME TO REPLACE PICKUP CUSHION OR EVEN FIX.!!!! DO NOT BUY WARRANTY AS THEY DO NOT HONOR IT. IT TOOK A "LONG" time to receive everything after placing order (approx.3-4 months). I STILL HAVEN'T USED THIS ONE COUCH SINCE RECEIVING TO PREVENT FURTHER DAMAGE. UNFORTUNATELY I Didn't READ REVIEWS UNTIL AFTER THE PURCHASE. SO I MUST BLAME MYSELF FOR 50% .HOWEVER. I AM DONE WAITING ... 3 YEARS IS ENOUGH!!! THIS MATTER "WILL" BE RECTIFIED. I Don't "THINK" IT WOULD BE WISE TO EVER CHOOSE THIS ESTABLISHMENT AGAIN. GOOD LUCK EVERYONE.

They were nice and polite. They had a great selection of furniture and their sale was great. Unfortunately due to covid everything was backordered. I'll go back later, for sure.

Horrible customer service. Been trying to get our chairs fixed since July, that were given to us damaged. We had a technician from Ashley out, and he said they'd order fabric and get them fixed. When I called for an update I was told the fabric was being shipped to my house. After the fabric never showed, I called and was told that I would receive a call for a pick up so they could fix the furniture at the warehouse. Just now, I called back since I never received a call about a pick up, I was told by your "escalation" team that the technician was just for show and they weren't actually going to fix anything. Now we're stuck with expensive ripped chairs and being told it's not Ashley's problem.

I wanted to give this 0 stars because that is what Ashley Furniture deserves. I ordered a sofa on 9th September, 2021 and accepted the delivery + assembly option. I was informed that my delivery date would be 18th December, 2021, that's 3 months after the purchase has been made. Now, On 2nd December I got an update from Ashley Furniture that they will deliver my sofa on 12th March, 2022. What kind of a joke is this?? WHat kind of a business is Ashley Furniture?? Is this a scam???? 6 months to deliver from the nearest shop which is 7.7 miles away from my place??? Ashley Furniture does not even deserve 1 star and it's a scam!!!

Bought online, fedex lost the package. Ashley just punts my requests for a refund or new shipment. They say something like we'll reply to you via email in 48 hours. Well its been about a month and after heard that for the 4th time I'm going to report the charges as fraud to the CC company.

Rick was the greatest!

I never bought anything from Ashley furniture again not this life time they’re unprofessional I when to return my rugs that didn’t fit my live room they told me it can’t be returned or exchange never buy anything from them again! And they have audacity to tell me I should sale to different websites….!!!!

Friendly and professional staff. Reasonably price furniture.

The Sales People were very attentive, very helpful and very courteous.

Had a great time shopping for a new couch today. Rick made the whole process simple and he was a pleasure to work with! He’s a great salesman and employee. Would definitely recommend him to friends and family moving forward.

Seems way overpriced, sales-y, and there’s definitely some manipulative tactics at play :/. I asked about a return policy and the sales associate acted like it was a strange/crazy question, so it was low-key gaslighting. Be wary and buy cautiously

I visited this store the other day and walked the entire store and not once got assisted by a sales associate. I was looking for a living room and bedroom set. I was so annoyed by this that I took my business elsewhere.

Very helpful. Great sales people. Unique furniture to other stores. Ask for Rick!

promised a delivery date, then when it was time to pay delivery date moved without any notice or conversation

I purchased a chair. Due to covid it took a little time to get it but well worth the wait.

Walked in, never had anyone say hi or "can I help you" made it to the restrooms, then to the clearance section in the very very back, still no one said a word. Stopped a guy who was too busy helping someone else. Walked around a total of 30 minutes. No help, no one greeted us. As we Walked out the dude at the front says "have a nice day" and I said "I would have if we had been given service!" By the way, go next-door, they can get the same stuff cheaper. They have a contract with Ashley furniture. They will beat their price and actually give you really good customer service for the same exact stuff.

We ordered a couch and loveseat in April were are getting it tomorrow 9/30/21 if you had a minus star I would give it to them

Just a brutal summer with this store. A new homeowner, we made three large purchases over a six week period. None of the 3 were delivered within the stated time. Getting updates or answers often required hours waiting on customer service, listening to the phone ring endlessly in the store, & explaining my challenges over & over agin. Our biggest purchase, a bedroom set - we waited the full twelve weeks (8-12 week window) for them to tell us it would be delayed an EXTRA SEVEN MONTHS! When we said “yeah we’ve been on an air mattress for 3 months,” they said they would cancel our order but take 60 DAYS TO PROCESS A REFUND. What retailer can hold your money for 2 months when they don’t delivered what they agreed upon? A couch we bought took the full 12 weeks & they called on the 12th week & said it’ll be another six. Yet to be seen if it arrives after week 18. Customer service is often impossible to get ahold of. If you go to the store, they’ll have 10 sales reps to follow you around & sell but if you need an update on anything, prepare for hours of wait times, callbacks that never occur & a rather insensitive deposition to furnishing your home.

The entrance way to the parking leaves a lot to be desired but the actual parking lot has a lot of parking spaces available. The inside of the store was very clean and the personnel was friendly courteous and attentive. They're rug selection was not very colorful which is what I was looking for but the couch that I was wanting to check out was on their floor and overall their in-store selection was very nice. Let's just say I drove all the way from Layton to this store and was very impressed. The franchise owner/manager at the Layton store is very very rude and I am not interested in doing business at that store. The salt lake store is worth the drive.

I wish I could write a review for the couch I ordered in cash 4 months ago. The problem is… I HAVE YET TO RECEIVE IT. They told me it would take 12 weeks. I was okay with that and called them at 14 weeks after hearing nothing from them. They told me that my couch was in their warehouse but wasn’t ready yet. I called another two weeks later and they tell me I can’t pick it up until they call me and we’re no help at all. Do yourself a favor and go somewhere else. Maybe they help you more if you go into debt and use their finance plan. What a joke.

I couldn't be more frustrated with my experience with Ashley Home Store. They get you to purchase with these bogus delivery timelines, don't advise you when the timelines change, & are rather unapologetic about it. They staff salespeople to customer service at 10:1 so if you need help with an order, good luck getting through.I get it, the global supply chains are rough, but in a market where furniture retailers are making bank, staff up so that you can service the customers. If you can't meet the committed timelines, offer a substantial discount for your misleading sales pitch. If you are so fortunate to get a delivery, someone will limited English with shove a bunch things in your face to digitally sign with no mention of what you're signing.

So disappointed. Frankly angry. Purchased $2400 sectional /COULEE Model in Norwalk Ct. You need to know, you are buying from 2nd party ownership. Not that it matters. Corporate did not help me in any way.. They just back up there State to State 2nd party ownership.Made me feel like a fool not knowing this.. Couch failed from 1st day. Seems Ripped. Under chaise cushion, base collapsed. So exhausted of dealing w/ Connecticut ownership & local warehouse. I'm 3 months in w/ no repair. And very little follow up & simple confusion. If you choose to buy anything from them,,, please purchase extended warranty. Don't waiver on the cost of the $$. You may need it. And please read it in full & ask as many questions u need to. I can't stress this enough. If you have any issues, for me at least, left so disappointed & and lost. Just don't buy from them.

Great selection and pricing. Candi our sales rep was very helpful and friendly

Walked in looking for a bed, dresser and a bunk bed for my girls and Tom was beyond helpful. I didn’t feel pressured to buy anything and he was very straightforward as to when I could expect for my order to be ready for pick up. He was extremely patient with my girls considering they couldn’t make up their minds. He took the time to price things out and find the best deal for my budget.

I wish there was an option to give 0 stars. Do not shop at this store location or store whatsoever!!! We just recently moved from FL and have bought $1000s of dollars worth of furniture from Ashley furniture there. We hoped to come here in hopes of getting the same customer service & experiences we had prior. This location is below standards, has terrible customer service, and is horrible. After moving here, we heard that there were rumors of shipping delays due to warehouse shortages because of COVID. Totally understand that. HOWEVER, when we were in this store, the sales rep straight up LIED to us and stated (after we brought up the delays we were told about from people here) "No you won't have any delays and you'll get your couch in 6 weeks." So we placed our order June 14th. After 7 weeks, we went in to see what was going on because no one called us or could give us an update over the phone. They had no idea what was going on. Then they told us that we shouldn't have been told 6 weeks and that wouldn't receive our order until September 2nd. Fuming at this point because we were lied to, we were then sent an email stating that our order had arrived "ahead of schedule" and that it was going to be delivered August 31st. My husband called to confirm this and we were told that the information was incorrect by a corporate customer service line that it wouldn't be delivered until September 2nd. Today, we went into the store because at this point we've received false information 7 different times!!! And 4 of the changes happened in the last 5 days!! We now have to have 2 different deliveries for both pieces of our order instead of 1. They could've at least refunded our delivery fees!! This place absolutely sucks and LIES to their customers to get a sale, and they have terrible customer service! WILL NOT SHOP HERE AGAIN!

Worst experience ever buying furniture from them, ask for refund after waiting and waiting for my oder to come in and still not in, kept giving me the run around about when the furniture would be in, they kept changing the dates so after waiting so long I ask for a refund and they said we have to take 10% of your money...I advise you to never shop here go somewhere that you know you will get your furniture...😞😞😞 Ashely Furniture in Webster Tx

I will never frequent this establishment ever again. they are extremely unprofessional, and not attentive to their customers needs. I have never spent my hard earned money in a place and been treated this way. but I can promise you this will never happen again. I will tell everyone I know that’s looking to purchase Funiture to never frequent this company. extremely dissatisfied, very unprofessional, I’m very disappointed.

I would give no stars if possible. We ordered a bedroom set in March of 2021. In may they delivered partial bed pieces that were broken and missing parts. We contacted customer service and were told they had a new bed coming in 2 weeks and it would be ours since we were the longest waiting customer for this bed. The 2 weeks passed and then we were told this item was on back order and would not bed in stock or delivered until August 29th 2021. The frustration is mounting because we have bedside tables that we can nit return because it has been too long and are matching to the bedroom set we have ordered and nit revived. Oh I forgot to mention this was for my pregnant daughter who now in August is 8 months pregnant sleeping in a mattress on the floor. So waiting for our end of August delivery, only to be told that now we are looking at mid to end of December 2021. This is absolutely ridiculous. I understand that COVID-19 happened, and is still progressing, but how do you sell something you do nit have and have no idea when you will get it. Originally when this item was purchased it was in stock. Instead of putting the one purchased as sold until delivery. They oversold the product and their customers are paying the ultimate price. No customer service, store manager was no help. I am also sharing this on multiple social media sites. Everyone keeps saying it is not our fault we are a small family company and can not help this item has been and continues to be unavailable. Very disappointed in Ashley Furniture’s dedication to quality and customer care. This will be a last for my family.

Horrible service I did not get listened to and got no help. I honestly can’t believe they are still in business.

Went here with the wife just to look at beds but weren’t really looking to buy anything. However we were greeted by a very friendly and helpful employee there Chaney B.! He was very direct and honest right off the bat and not pushy whatsoever! We appreciated him coming directly to us after being ignored by several other salespeople sitting on their phones and offering to help after respectfully giving us some time to look. He went above and beyond as a salesman and ended up helping us find a product we loved and ended up purchasing immediately and we could not be any happier! I would definitely recommend coming here even it’s just for Chaney and his excellent service!

Great service! Michael M helped us with everything we needed and Made sure we were well informed of the objects we were buying and different time frames etc all while being very friendly yet professional and quick. Would recommend his service alone to a close family member.

Don't bother getting warrenty as they will just ignore your calls

I just purchased a sofa/ loveseat/ recliner set from the Ashley HomeStore. I visited the store multiple times and made sure I contacted the same sales person each time. I am glad he took the time to get to know me so he was able to direct me to the set that will work out well for me. I would shop at this store in the future.

Ordered a pair of recliners on May 28th. As of July 10th no shipment and at no time had any one from Ashley furniture "customer service" reached out to me to let me know what was going on with my order. I warn anyone not to give them your money. No attempt will be made to fufil your order. I would chide them for their poor customer service, but it is literally non existent. (Update) after canceling my initial order Ashley Home store continued to charge my credit card until I was forced to cancel my card and report them to the FTC. This company behaves like a criminal enterprise.

It’s horrible place to buy, if you would like to get stress about a purchase, right place. “No customer service” No information clearly, BIG DELAYS and no answers. I’m really sad about this store. Plus they give you wrong number to you call at warehouse, never works.

First time buying and honestly one of the most frustrating and worst furniture purchase experiences I’ve had!! I bought a bed frame there and it did not come with instructions so I had to call and hold for about an hour to get them emailed to me. The parts are not labeled either; nor are the bolts and smaller pieces so it made it really difficult to know what went where. On top of that the instructions I was sent had a step that was completely different than what I had and was missing bolts. I ended up figuring it out thanks to a rep telling me to kind of just wing it after contacting them three times for help but I will save myself the headache next time and go somewhere else.

The worst place to buy couch , we ordered a set for our living room in 11 may , I just called and they reschedule for the fourth time for august ! The problem is one part of the set already arrived and I’m not able to cancel the order because it’s missing the other part of the set , but for sure I’ll never buy at Ashley home store again. Other thing is about the customer service , the attendants are super rude , I definitely not recomend this store !

Experience was great! Our salesman was very helpful and patient.

(Translated by Google) The people who serve are very friendly, especially the lady who came to me, Candi Tovar is an excellent saleswoman and the furniture looks very nice. (Original) Las personas q atienden son muy amables en especial la señorita q me antendioCandi Tovar es una exelente vendedora y los muebles se ven muy bonitos le doy a esa tienda un dies

Great selection but their items are cheaper online.

I would give this place 0 stars if I could!!! The worst place ever!! Here is my story: We went in and the paid cash for a new bed, 2 couches, a kitchen island, 2k mattress, end tables and a coffee table! And they are refusing to give us the rest of our stuff!!! We have half of our couch, half of our bed. We can’t even put the bed together with what we have!! We bought this stuff in April and they say we can’t get our sofa until Aug!! The rest of our bed will not come until September!! Do yourself a favor and go spend your money elsewhere!! Nothing but a headache dealing with these people!!

Salesman, Tom McCartan was very helpful, found the chairs we were looking for. Made our time very productive.

Their selection of any variety is the biggest of all the Ashley's in Utah. Be gentleman who helped me Richard was amazing he was very understanding of what I needed and didn't try to oversell. He even gave me his personal opinion, which was much appreciated as I was shopping alone. Would highly recommend over the riverton location!

I have never been there before but now I will always go there first. The salesmen Tom and Rick were the best I've ever experienced. They were friendly and not pushy. I am very satisfied with my purchase. I saved a lot by going there. Thanks.

I originally gave a 1/5 stars but Ashley’s made it right. Dana the manager at this location really listened to us and the experience we had. She made it much better! Thank you so much Dana!

Ordered a king mattress/bed frame at the end of March. Was told delivery date was May 7th, and that they would take our old Queen mattress and box spring. Called the week before delivery, and was told that the mattress was no longer in the warehouse, and the updated delivery date was June 4th. We got a text update June 1st to confirm the date. On June 4th, we bagged the mattress and box spring. By 3pm, I called the store and was told that the updated delivery date was June 11th. I was given no update, and the customer service representative told me that it was my responsibility to have called the day before. We got the bed on June 11th, and the delivery person refused to take our box spring. When we bought everything, we were told that they would take both, and we would have been able to dispose of the box spring June 4th, but now we are stuck with the box spring in our living room. The mattress is great. We will never order from Ashley HomeStore again.

Seems every time I go here the furniture set we found online is no longer sold in the store. A classic case of bait and switch. Come in for a good deal on furniture and find out you can't even buy a coffee table for the advertised price. Fool me twice, shame on me...

Excellent customer service, and friendly atmosphere! I lucked out on the last day of a 50% off memorial day sale! Thanks Rick

I haven’t purchased a new bedroom set in about 20 years. And it’s been about 15 years since I bought a new mattress. After looking online I finally decided to go to Ashley Furniture. I was welcomed in and didn’t feel pressured at all with a sale person following me around the store. When I was approached by my salesman, he was very friendly and helpful. I purchased a Tempur Pedic mattress and most of a bedroom set. My experience was so good, I went back and bought the other dresser to the set. I was given a great deal both times. They definitely took care of me. I will be going back for my future furniture purchases.

Bought a couch on the Memorial Day sale although was given no discount besides the price match. When I called back everyone tried telling me I was getting a better deal than the advertised 50% off. Although somehow the $1299 couch still ended up costing $1250. Doesn’t sound like a “better deal.” Went through two customer service reps and wasted well over an hour. Finally decided to cancel the order and just by the couch online which ended up being $975 even with the protection program. The rep told me when I asked to cancel that she was unable to cancel and I’d have to come in to the store to cancel. Interesting since I jumped online and talked to their rep and they were able to cancel it in just moments. NEVER WOULD BUY IN STORE AGAIN. It’s great to go in and test out what you want but they are scamming people and using fake advertising.

Nice people.

I would never order from Ashley again. The furniture itself is fine but their customer service is garbage. I ordered a bed in February and it finally was scheduled for delivery and assemble the first of May, when they guys arrived they realized they didn't have all the parts so they left everything on the floor undone. They extra part finally arrived 2 weeks later and I was told someone couldn't come out and assemble until the end of June. They have been horrible to work with and no one will help. In the meantime, I still have no bed!

We were there an hour and no one asked to help or answer our questions, so we just left. Also, way over priced for the quality. Just go to RC Willey, and save your time and money.

Don’t even bother coming here. Just go to RC Willey. They tell you it’s going to be 1 month to get there and it ends up being 3. Then when you tell them you can only do morning for the delivery they schedule it in the even. Then when you try to reschedule they can’t and cancel it. So we have wait for a call to see when they can deliver it. Just horrible service all around.

They tried telling us that we didn't order a table for a bit then finally they said they found the order, after that we have waited weeks for it and then today we received the wrong table entirely so idk pretty disappointed really

Great place until something goes wrong. We ordered a dining set and sectional. Got the dining set no problem but the sectional was the wrong configuration. No biggie we called dispatch let them know it was wrong and ordered the other configuration (left vs right). We wait two weeks and they bring literally the same sectional when we complained they said the configuration we wanted was out until july. Instead of having to have no couch for 4 months we decided to go pick one out in stock. They got us in for next week. Yay! Then the day came and no one came. They said we didnt confirm in time but we texted YES to confirm and even got a response text saying to wait for a text with the time slot. So we got rescheduled and well see if they actually show up. Not holding my breath. Don't do it. Go literally anywhere else. Salt lake city location is terrible.

All right I like the selection the store carries. We went specifically looking for a kitchen table set. Customer service was very nice and open. Not too pushy and was very willing to help out. I think the prices for kitchen tables was a little more than what I was thinking they were in like the 2000 plus range and that was at 50% off. So we will wait for a bit for a kitchen table until I inherit some cash or win the lottery.

(Translated by Google) Super, I love the attention of your sales staff YOUR DISCOUNTS ARE VERY GOOD and the quality of the furniture is incredible I have always bought my furniture at Ashley Furniture and I will continue to do so whenever I need it 🥰 (Original) Super, amo la atención de su personal de ventas SUS DESCUENTOS SON MUY BUENOS y la calidad de los muebles es increíble siempre he comprado mis muebles en Ashley Furniture y lo seguiré haciendo siempre que lo necesite 🥰

Was given a 2 week delivery date. Then one week before expected delivery was emailed it would be 10 more weeks out. Unreliable.

Customer service was excellent at the Ashley home store in Potsdam , NY despite an initial mix up with the haul away. The delivery employees were exceptional. The Sante Fe plush mattress that we purchased was poorly stitched and many of the quilted areas were only partially stitched. Some long loose threads were very evident as soon as the mattress was unwrapped. We were able to get a replacement OPdelivered the same day. The replacement mattress was an improvement with the stitching, although there were still a couple quilted areas without completed stitching. We only hope that this mattress holds up. We would unlikely purchase a mattress from Ashley Furniture in the future.

I love their furniture and associates are so very helpful! I can't wait until it's my turn to buy!

I had been looking on line, before I went in to buy a couch with chaise. The salesman Ray was eager to help me being as I knew what I wanted. In fact when all was said and done, I was in and out in less than 45 minutes. However, they didn't have the chaise style in stock, and he didn't offer to try and find one of the same style so I could sit on it, and make sure it was going to meet my needs. Upon delivery, it was found the couch wouldn't fit through the hallway, so the delivery guys improvised, and in doing so scratched my wall, and scratched the bottom of the couch. After sitting on the chaise, I found that you couldn't sit on it comfortably because the arms were to big. I called the store on 3 occasions, leaving a message for Ray, no call back. Called his cell, no call back, and text message him, no response. All I was wanting to do was see if I could exchange the chaise cushion for a regular one, and get a free standing ottoman. However, I wasn't afforded the respect of a return call, so I am now in possession of a very uncomfortable couch. I will never shop there again.

Ian was our amazing sales guy. We came in thinking that it was just going to be another disappointing trip to find furniture for our home. We were completely wrong. He helped us with exactly what we wanted and heard us out! He made amazing recommendations and we found everything we needed in one trip. He kept us within our budget and checked everything off of our list. I highly recommend going to him for help with what you need! Thank you Ian for going above and beyond for us. We appreciate it so much! We will definitely be a returning customer for anything we need in the future!

Told us it would take roughly 6 weeks to get our stuff. 8 weeks the most and they call to tell us it won’t be here until 10 weeks.

I give this store no stars they so unprofessional with everything they’re worst furniture place i have ever delt with the delivery service is a joke and customer service is the worst i will never shop at Ashley’s ever again

Their showroom was really nice and they have a lot of options. BUT their prices are extremely high and have horrible customer service. We went in during their 50% off sale. We were told if the website price was cheaper, they would still honor the 50% off. They didn't. Asked to speak to a manager and the manager started making phone calls to collect money while we were trying to talk to her. The sales person became extremely rude as well. We walked out and found the exact same couch at RC Willey for $100 cheaper then the 50% off price.

Alexander was very patient and helpful in helping me purchase the couch I went in for....amazing customer service!

Worst customer service in the industry. Our kitchen table was installed by Ashley’s and the technician scratched our floor and stripped all the hardware on the table. The table legs are all loose and can’t be fixed. Automated call system never a person on the line. They will not send out repairman after install to inspect issues. We can’t get anyone to help us or repair basic service issue. BUYERS BEWARE THEY DO NOT HELP. There is no service once they have your money. Do not buy here. We spent over $600 for this product and service. Do not let them into your home or office. Technician ruined our table and damaged our property in the process. The customer service after the sale doesn’t exist. Buy your furniture elsewhere and save the hassle and money to use a professional furniture company that supports consumers. Never doing business with Ashley’s again as a result.

I highly recommend not ordering online, or ordering from them period. There communication and customer service is non-existent. Getting someone on the phone or online, is nearly impossible with wait times of up to 40 minutes, not to mention the information given is minimal and they constantly redirect you. AGAIN I RECOMMEND SHOPPING SOMEWHERE ELSE!

Excellent service and products

Update: the customer service agent on Facebook was lovely and very helpful. I hope to have the charge dismissed by the end of the week. I tried to buy a couch online last week, the transaction did not go through and I didn't received an order number or a confirmation email. However, my credit card was charged! I tried to call customer service (impossible), requested a call back and when I finally got to talk to someone it was completely unhelpful. The agent sounded bored and told me to refresh my spam, when I told her I checked everything multiple times over the day it took them to call me back, she basically said that if I don't have an order number she can't do anything. I asked her if there's a way to check if my order was indeed created, she asked for my email and as I was giving it to her my call was "dropped". I've send emails and tried to call again with no luck. Worst customer service I've seen in a while. I'm 100% sure I won't get my couch after the incredibly long delivery time and I still have the charge on my credit card.

Was nice place to buy furniture

The manager was incredibly rude and pushy. Her customer service skills were horrible - when we asked a question she said "No, let me finish" in a VERY condescending tone. We were trying to find night stands and she tried to get us to do a monthly installment plan on a couch. Will NEVER be returning.

(Translated by Google) They did not have complete products but they took good care of me (Original) No tenían completo los productos pero me atendieron bien

Bought a couch with delivery within the month, when checking the status the delivery was changed to 2 months. Ashley wouldn’t rectify the problem. They got snippy and ugly Horrible customer service. Bait and switch.

Good selection but the pickup location and process is terrible. I was the only one in line and it took 35 minutes just to get 2 chairs. 10 of that was just waiting for the sole front desk employee to get to us since they were stuck on the phone.

I initiated a complaint with Ashley’s Corporate Customer Care upon the first delivery attempt when the wrong merchandise was delivered. It’s now been over 40-days and we’ve had 4 failed deliveries where broken furniture was attempted for delivery and NOT ONE TIME has Corporate Customer Care proactively called me to discuss the situation despite me asking for contact from an Executive. I’ve asked probably 150 times now and I’ve not received 1 single phone call in return. I’ve left messages, I’ve chatted Customer Care, I’ve called in and navigated their terrible phone system...NOT ONE call from Ashley Corporate Customer Care to respond to my requests for updates or any attempts to be accountable, to apologize, or to help resolve the chronic delivery problems with this order. Give them an F or 0-star rating. I’ve filed a BBB complaint now and I’m preparing a small claims court filing. Tell everyone you know to boycott this pathetic business. I sure will.

After 4 months of trying to get a repair, we still have not been contacted. I have spent hours, yes hours on hold with little to no help. Promises made, never fulfilled. Never buy an extended warranty as they are WORTHLESS! They don't honor these 5 year warranties and won't even try to help fix problems. Save your money, skip the warranty, better yet skip Ashley altogether. Still on hold today after 49 minutes then "disconnected" without speaking to anyone. Now on hold for over 30 minutes to speak to a manager (if they exist at all). One star is to many and look at the newest reviews to see just how bad Ashley is. Wish I had as I would have gone somewhere else. Please don't buy here as they don't deserve to be in business.........Steve

I have called 5 times and they have hung up on me each time. I was suppose to get my order they 18 of February then it got delayed

Ordered a kitchen table and was told it'd be a month out here we are in March and still no table. All products are over priced and obviosly months before available for delivery. Ashley furniture has been morr of a help in 2 weeks than RC Willey was in 2 years.

Absolutely the worst purchasing experience I've ever had. September 2020 I purchased a beautiful bedroom set for my new home. I was told 6-8 weeks for deliver. Delivey day arrives and I don't have the pieces needed to complete the bed!! I called the warehouse while the delivery drivers are still here and was told the bed had been discontinued and there was no way for me to get what was needed. The delivery men just left the incomplete bed stacked in a corner until I could figure something out. Trying to be a patient customer I went to the home store I purchased at and they agreed to exchange the furniture for a new set. I found a different set and was again told 6-8 weeks for delivery. Mind you I slept on the floor in my new home because I had already sold my previous set, trusting that Ashley would deliver my products timely! Big mistake!! Delivery was delayed 3 times supposedly due to Covid before I finally recieved my bed and dresser this was in December approximately 3 months later. The order is still missing the nightstands and mirror at this time. It is now March 7th and I was told I would be receiving my full delivery on March 11th. Unfortunately I just received a call today from Ashley stating my order had been delayed AGAIN!! Now until March 30th! I'm beyond annoyed and frustrated at this point that I have given Ashley tons of chances to treat me better as a customer to no avail! I e given this company thousands of dollars only to be rewarded with terrible customer service and negligence!! Buyers beware!! This company just wants your money and doesn't care if you are inconvenienced !! I will NEVER recommend Ashley Furniture to anyone!! 6 months without a product just excuses!!

the worst company ever. 4 months waiting for my bedroom set and every week they give different delivery day. Don't know what to do because they deliver part of the set and it's been 4 months waiting for the rest. Customer service so bad, also they don't answer the questions and give brief answer.

My experience with Ashley Furniture has been horrible!! I ordered my furniture in September, told to expect it in November, here it is February and I still don't have my bedroom set up!! I have had three deliveries, a piece here, a piece there , mattresses still on the floor. Terrible, terrible, terrible 😢

Thank you for the awesome customer service 👍🏻

This store and company is an absolute joke. Bought an entire bedroom set 1/16, as of today 2/23 still trying to get the footboard repaired that was delivered damaged, won't remove old bed because they didn't set up their own work order right. Their customer service department is a joke, even after contacting them multiple times to resolve this, as well as the store, not one person "can help". They have sent a technician out twice, once his truck broke down and the other came at the wrong time scheduled. Would never recommend this company to anyone ever!

They are ready for u at the door to do service,they have a good variety the people treat u how good customer service and they are really fast at their job

Went to look for coffee and end tables on Thursday at Ashley Furniture Home Store in Gilbert Az. Found some that I liked but wasn’t sure the end tables would fit. Had the guy measure them still wasn’t sure but I ordered them. Got a great price because of president day sale (originally 549.00 but got them for 275.00. They were delivered Saturday (2hrs early) while I was putting away groceries so I just told the guy to put them on the carpet and that I would move them when I was finished. Well, when I went to move the coffee table 2 screws fell out. I called Ashley right away and spoke to the salesman that sold me the tables (Mohamed) and asked if I could just return them. (The end tables were too high!!). He told me that once I sign the receipt there are no returns. How’s that for standing behind your furniture?? I was going to call my credit card company and dispute the charge but my brother came over for dinner and he really liked the tables. So I have them to him. He put the screws in the table and took them home with him when he left. My advise is if you shop here make sure you really like what you are purchasing (if you’re married make sure both of you like) because if only one of you is home to accept delivery and you sign the receipt you’re stuck with it... I will definitely try to sway someone I know or a friend of a friend; in other words, anyone from shopping here!!! Linda Chandler,Az

I purchased my couch in grapevine tx on December 2020. My couch was supposed to be delivered on Jan 11, the staff never followed up with me that my couch was going to be delayed in delivery and ended up getting my couch in Feb 10th. Then when i finally got my couch there was a defect, so i contacted customer service filed a claim and was told I will get a call from IT within 24-48hr. I did not hear from IT no calls no voicemail. So then today Feb 17 I request a call back and received a call a lady took my order number and put me on hold for 30min to an hour, So I hang up. I'm really upset, I want my refund back this is not worth the trouble. I will never shop at Ashley furniture again!!!

Customer service is terrible. I’m writing this for my parents. They bought a loveseat and after they got it home it’s the wrong color. Their salesperson Sherri entered the wrong number on their invoice. Now they are telling my parents it will be a “few days” before they will even be able to check into it. This is on a Tuesday not the weekend. Please DO NOT shop here.

Very unhappy. I received an ad for a Darcy Sofa for $299.99 for presidents day. Went to the store and was first told it was for a loveseat not sofa. Should the ad to salesperson showing it was in fact a sofa. A few minutes later I was told the sofa is out of stock and I cannot order one. Ashley's should honor their ad! Will never shop there again.

I walked in and was greeted super friendly associates, didn't have to wait long for a salesman to come chat with me gave specifics about what I was looking for including my budget and was surprised at what was available and how easy and fast it was I made a purchase and will again.

I was told my loveseat and wall art would be delivered today, now I'm being told tomorrow. When I called in, the lady said she was going to check with dispatch and hung up on me. I called back, the lady said she would check with dispatch and had me on mute for about 5 mins and then hold music came on. Between that time Mondi in Tampa Florida supposedly called dispatch and they aren't able to do it because they need to get home to their family. Due to their mistake and wasting my time, we stayed on the phone for about 30 mins to fix their screw up. She then started to message her manager and according to Mondi, she was told to just escalate me if I wanted it escalated or not, so she did. Now, I'm waiting on hold with "escalations". After waiting on hold for about 8 mins, Delisha took the call and was argumentative and sarcastic and trying to sound educated, attitude right off that bat, so I gave it back to her. She said that they rescheduled me for tomorrow without me even knowing. Now I have to go another day without furniture. ***BEST BELIEVE I WILL NOT RECOMMEND ANYONE FOR DELIVERY. THE STORE IS GREAT, BUT CUSTOMER SERVICE AND GETTING YOUR FURNITURE IS A DISASTER. GET YOUR OWN TRUCKS TO GET YOUR FURNITURE DELIVERED. DONT BOTHER CALLING INTO CUSTOMER SERVICES, THEY'RE THE BIGGEST SMARTASSES AND DESERVED EVERYTHING I GAVE THEM ON THEIR PATHETICNESS. YOU'RE WELCOME TO THOSE CUSTOMERS THAT HAD TO CALL THEM***

Good discounts on furniture, Heather at the Salt Lake location is very helpful

Amazing selection of furniture for 70 year-old grandparents. IF you can stumble through the outdated couches your grandmother loved in 1960 and find something that fits the decor of your home, be prepared for a nightmarish hellscape of automated customer service phone menus to make even the smallest adjustments to your order. Took me 45 minutes and 3 disconnects to get through to the actual store - you literally have to guess what options to select to talk to a human, and 90% of them lead to a robot telling you that your problem has been resolved (it hasn't) and then ending the call. When I finally got through I was treated with disdain and condescension: how dare I have the audacity to make this employee use the phone with his own hands and ears? How DARE I. I have cancelled my order, and I am thrilled that this company won't be getting my money.

Placed an order for a dining room suit and bedroom suit in early October. It is now almost February and My order has not been delivered. Their recording state they will keep you in the loop with information on your delivery.FALSE STATEMENT! They have never called me. I have called several times and can never get a straight answer as to when my furniture will be delivered! Very poor customer service! Will not be making anymore purchases with Ashley Furniture

Maybe they were really short staffed today. There wasn't a greeter, and the whole 30 minutes I was there, no one said hello to me. Guess I'll try again tomorrow....or not go back.

Great price great help

Absolutely the worse buying experience ever. Ordered a bedroom furniture set on Labor Day. Part of the order delivered on December 3. Half the bed arrived. The balance of the order has been rescheduled 4 times. A lot of broken promises. I will cancel the order if not received by the latest delivery date. Then they can pick up what was already delivered.

I have bought most of the things from my home in Ashley before, on this last visit, I was waiting exactly for them to attend to me, 48 minutes, not counting, that I bought my living room set with them, PAGU, a guarantee for 5 years, the The sofa broke, I called them and after waiting on the phone for almost 2 hours, putting myself to different representatives, the last one who spoke to me (very polite) must be said, he told me that the guarantee did not cover said problem, conclusion "For my "THEY ARE LIARS, AND" NO "I RECOMMEND BUYING WITH YOU, THANK YOU

I'm appalled at how they are still open. My husband and I bought our furniture set in September and only just received the last of our order 3 weeks ago. We had been waiting on the accessory set. When it finally came, it was loosely packed in a copy box with Ashley flyers tossed in. We were absolutely shocked, not only with the packing but with the fact that it was not what we ordered. I called multiple times, both the 800 # and the store. I also contacted the chat option (bot) and emailed. Not one person reached out. I finally had to drive to the store with the box. The manager really didnt have an explanation and confirmed that is how they pack boxes with no original packaging. I demanded a refund. This company does have decent furniture but nothing else. Their customer service is garbage and their website is difficult. There are much better places to get your furniture.

Very help

I will NEVER purchase anything from Ashley’s again. I’m bought a mattress on November 21 with a delivery date of December 4th and still haven’t received it. Their customer service call center agents are ridiculous and have ZERO customer service skills!

Ordered furniture from Ashley back in September, and was told 4-6 weeks for delivery. It has now been delayed twice, and now ESTIMATED delivery is January 28th. Meanwhile, they have thousands of dollars of my money and I have nothing to show for it. They say 4-6 weeks and it has turned to 4-6 months.

I don’t recommend purchases from this store at all. They selling defect products. Like used !

First time here and I was VERY surprised at the selection and prices!

Customer service issues know one seems to be on the same page trying to call the actual store that I purchase said item never answers and I get the round about again and again from there customer service line. If I were you I would not purchase from this company.

i purchased a table console on august 29 2020 at huntington branch, i paid delivery as well, until now my order has been pushed back, they said dec 3, then i called and now reschedule again to dec 18,2020, been reschedule multiple times i keep calling customer service asking for cause of delay but i was just advised to call the sale person very frustrated

Purchased a sofa table and end table. End table arrived damaged so i worked with Customer Service to arrange a replacement. The replacement also arrived damaged.. At this point we decided to buy elsewhere and requested a return and refund of the damaged item. Was told they dont do returns... Poor customer service, they have now lost me as a customer over $200 they refuse to refund.

I came in after seeing something online. My sales agent Hakeem matched the online price. She was very helpful.

Beautiful furniture

Needed a larger dining room set. Researched and found what I wanted but walked around the store to check out other options. I actually found a set that I really liked! Trouble is, I waited over 15 minutes for a sales person to acknowledge that I existed. Time is money... Done. It’s doubtful I’ll ever return. And to be fair, they may not have had enough sales staff on duty I don’t know. A simple, “I’ll be with you as soon as I finish with this customer” would’ve been ok.

Over priced furniture, even when allegedly 1/2 price.

This has been a nightmare. I purchased a bed set. The delivery date would have bern great, if the delivered the right parts. And if it the foot board wasn't broken. They reordered and redelivered the exact same WRONG parts a week later. Then they couldn't resolve it over the phone. Had to drive 30 min to the store only to be told we can reorder and deliver again in two weeks. No one there has any empowerment to make any decisions. One department doesn't talk to the next. They say empty sorrys and empty promises. No true empathy. No restitution. Just "sorry. Not my department". And that's is the short version. I will NEVER buy from this company again. I will stick with RCWilley. I still only have parts of a bed and sleeping on a matress on the floor.

This has been a nightmare. I purchased a bed set. The delivery date would have bern great, if the delivered the right parts. And if it the foot board wasn&'t broken. They reordered and redelivered the exact same WRONG parts a week later. Then they couldn&'t resolve it over the phone. Had to drive 30 min to the store only to be told we can reorder and deliver again in two weeks. No one there has any empowerment to make any decisions. One department doesn&'t talk to the next. They say empty sorrys and empty promises. No true empathy. No restitution. Just &"sorry. Not my department&". And that&'s is the short version. I will NEVER buy from this company again. I will stick with RCWilley. I still only have parts of a bed and sleeping on a matress on the floor.

This has been one of the more frustrating purchases. We bought four rooms of furniture so spent a lot of money here. Pros: Sales staff, we worked with Richard who was helpful and knew his supply. When I had my first delivery issue and was told I needed to go to the local store to as for compensation, I spoke to Pat who was also helpful and gave us $150 back (which in the end, was not enough). The actual men who delivered were nice and quick. Cons: We had our delivery scheduled for a Monday. Had multiple calls confirming the date/time, etc. I got a voicemail after the confirmation saying our mattress was delayed a couple days but that everything else would be delivered Monday and to call if I had questions. I didnt call because the voicemail was clear as day. Monday came and went, and they never delivered. My husband took the day off from work to be home, we sent our two dogs to a daycare for the day so they would be out of the house, cleared rooms for the delivery, etc. After three calls to dispatch, and two were i was disconnected after being on hold over 10 minutes, they told me we were rescheduled for Friday and someone called and talked to me which was a blatant lie. After arguing, i was rescheduled to Wednesday and needed to take another day off, and get my dogs out of the house. Tuesday I get the confirmation call, i was told everything (including our mattress) was on the truck. Wednesday comes, the delivery takes place (the actual men who delivered and set up were very nice), but no mattress. So i had to call again and get that delivered in another week. Mind you, we already removed our old mattress so have nothing to sleep on for a week. and then there is a scuff on the footboard so they have to send someone out to replace that. And then our office desk was missing a screw and they couldnt send someone out for over a week to put that together. For one freaking screw... I do not recommend their delivery group. I dont know if it is third party or what, but they have been so horrible to work with that I do not want to do business with them again. UPDATE: we had someone come out to fix the desk - they couldnt do it and said they needed more parts and we will get a call to schedule yet another visit. It has been a week and no call. I have been on hold all day and cannot get through. I tried their chat option on their website and no response there either. Very disappointed in this process. I will need to go to the store today, yet again, to see if they can fix this directly.

Great place and Patric it's great manager

Sells rep was great! But the manager sucked! She refused my offer on clearance furniture. Pretty sure she just was racisit. She wouldn't even look me in the face.

The purchase of my new living room was very good the rep was attentive and courteous and the price was great. One bad thing is your customer service phone service I was kept 20 minutes on hold thecwas asked to leave a message. Maybe I suggest that you recruit more employees.

Went to store located in Waterford Lakes Florida bought two matching couches told us it be a month before we got them after a month they send only one couch didn't let us know they said the other couch would it be here for another month which was August 26th it was promised then they called before that date and said it wouldn't be till November 16th they're not willing to take back the couch I've already purchased so they have you at their Mercy if you want matching couches very unprofessional sleazy would never purchase anything from them again

a word of caution for everyone here, do not buy anything from ashley furniture homestore ever! worst customer service ever. the five year protection plan that they sell for their furniture is a total sham. they will not honor it for whatsoever reason. there is absolutely zero protection for the furniture once it leaves their store/warehouse.ashleyhomestore sold us furniture with defects (we had got a 5 year protection plan while we got the furniture) and when we went back to them to get it fixed.. they punted it back saying it&'s a manufacturer defect and not covered under a protection plan.. apparently their protection plan covers only accidental damage !!! how lame can that be ???? wth would ashleyhomestore sell a product that they know has a manufacturer defect ? why would ashleyhomestore not warn customers about such defects when they are actually buying it in their store ? dealt with both ashley supervisors and gbs associates for hours in the past few days and they are all totally irresponsible. when it&'s their time to honor the warranty plan, they back off and don&'t stick to their words and promisestotallyirresponsible disgustingbehaviour notstickingtotheirwords worstcustomerserviceever

A good place to go for furniture

I went in person to Ashely Furniture and expressed needing bar stools within a month. The sales rep related that it could be done. She even went so far as to say it would likely be less than a month. After a month passed I received no email or text (they related that they have no way of reaching out to customers, even though they have a cell phone and email given with the paperwork). I called into ashley furniture and was on the phone for an hour and a half. I related to the women on the phone that I felt like I was lied to in the store so that I would make the purchase. She related that she understood and was sorry but there was nothing that they could, or would do. I am to the point that I will no longer use ashely in the future. If you plan on using them you should come with the expectation that the date of arrival on furniture will be much later (typically) than what they will tell you in the store. You should also not expect any fix if you are a dissatisfied costumer.

I wouldn't buy anything from Ashley. If you exspcailly if your disabled first I couldnt any of sales peoples even talk to finally new sales person ask me if I been helped I say no he say can help you I yes please none of other sales people wouldnt help cause I was wheel chair know you don't have much money. He told me that. First I didn't have enough to the hole bedroom set they promised if I came. Back when I could I they give the last piece night stand for certain price sales man and manager promised. It didn't happen and both spake person & manger no longer worked there they said. Then I buy recliner it was supposed to be on sale well 4 after I bought it it's paper for. $300 less than I pay for it that is alot money somebody on fixed income they could just said wait 4 days you will save $300. No I spent $4,000 and got treated like carp don't go there. Edward jones

If i could give zero stars, I would. I placed an order for a lift chair for my mother's orthopedic surgery in late June/ early July. I have been on the phone with Ashley furniture every week since then and no one could give be a delivery date. Today, Sept 29th, yet another phone call to Ashley furniture, this time I was told that they can't deliver to me and that the order never should have been placed by their representative in the first place. I was given no other choice but to cancel my order. I have spent months trying to get this chair for my mother, watching her get up and down in pain. And now to be told three months later that they can't fulfill my order! I've called 30+ times and spent over 10 hours on the phone with them. So much frustration and many tears would have been saved if I would not have purchased from Ashley. Their customer service is atrocious. I asked to speak to a supervisor once (after two months without explanation for why my chair can't be delivered) and the representative kicked me back out to the queue to wait 25 minutes for another representative. I would never ever purchase anything from them and I highly recommend that others do the same.

Was disappointed that they do not have any appliances. Helpful staff.

A couch was marked for $499. So I went to purchase it, and suddenly the price was *wrong* and they wanted $1300. This place is a scam. Stay away.

I waited too long on the loading/unloading because the guy doing that left for the day. Twicei had to go ask someone that I was waiting outside with no luck of getting my furniture fast enough.. i am so annoyed with the waste of time like I have not spend more thank 8k....

Thinking you are getting a good deal...most likely not! Same products some place else : from 25% to 50% lee's expensive.

Don’t be fooled by the four stars. Maybe at one point they offered good products and servicing but not anymore. It seems the old staff is no longer there. My furniture arrived damage and there has been no resolution for over four months. An additional protection plan was purchased and still I have net been helped. Worst customer experience.

I had a very wonderful experience with Candy the awesome sales lady 👩

Great customer service. Products are a good value. We've bought a lot from Ashley.

I will start by saying, the delivery guys were very nice. The problems were: The store told us that delivery would remove our old bed. They gave us no details outside of that. When the delivery guys showed up, they informed us that our old mattress and box springs had to be wrapped. So there we were in 100 degree weather trying to wrap a king size bed in the middle of our yard. Next, our dresser arrived broken.... We won’t be receiving the replacement for a couple of weeks. Lastly, we were supposed to have gotten a night stand with our bedroom set, yet it showed no where on the delivery order. We won’t be getting that for nearly a month. To top everything else off, the store didn’t answer when we called (in the middle of this nonsense). I held for a really long time only to have a message come on to tell me I had to leave a voicemail. We will not be coming back to Ashley in the future. This experience dampened the happiness we should have had with our purchase. We have a couple of store credits we will be using. But guaranteed we will not be making future purchases.

Bought a couch and loveseat bundle 4 and half years ago now. The customer service in-store was not terrible. In January of this year, our couch, it is 2 sided reclining couch, the recliners started to break and were getting stuck when coming out and once you got them out, they would get stuck when trying to put them back in. I called their customer service and they set up an appointment to have a technician to come and look at them. The tech came out and said that he would need to order some parts and that they would be delivered to our apartment and when we received them, to call and set up an appointment to have a tech come out and fix them. We received the parts around the end of March! And that's when lovely Covid hit. So I decided to wait a couple weeks before I called. I finally called the beginning of May to set up an appt and they couldn't have anybody out to fix it until the end of June!! I tried to be understanding because they were getting caught up from Covid. Finally, it was the day of our appointment. The tech comes out and looks at the bottom of our couch, looks at the parts and tells me that the parts that were ordered are not going to fix the couch long term and that the previous tech should have just ordered a whole new couch since it was covered under our warranty. Ugh! He calls customer service to see if this is possible..it is. Goes to the store to see that they can order one. Calls me back and says it should only be about 7 business days. Tells me to call customer service and get a tracking number in 3 days. I call customer service and the lady tells me that it takes about 21!...21 business days for orders to be processed. A couple days later, I get a call confirming that they've ordered the couch and that our delivery date will be July 14th. Finally! A week before, we get a call that the manufacturer doesn't have it, so they have to push out our delivery date until August 10th. Fine. Then it turns into August 21st. They say we will hear from them a day before to find out a delivery time. I never hear from them. So I call, wait on hold for over an hour and get disconnected. Call back and hit a different prompt on the automated and get an automated message saying that I'm scheduled for delivery on September 8th!!!!!!! What!? Whatever! So guess what? Today, I got my couch that I've been waiting for for like 7 months. It's been 9 months since I originally called customer service. And the original tech could have just ordered a new couch. But...the boxes with those parts that I have no use for, the delivery guy wouldn't take today because he had no instructions to do so. So now, I still have unneeded, unwanted, useless boxes full of stupid parts in my dining room. I'm very, very frustrated with the customer service to say the least. Happy to finally have my couch, but seriously.

If I could leave a no star review I would. Today is September 7th, 2020. I ordered my couches in mid June! I understand the whole back order due to covid-19 and I have been very patient, even though week after week they would tell me it would be here. You can only be so patient when one thing after the other goes wrong. Aside from my delivery being set back SIX TIMES! I repeatedly would think I am getting my couches delivered, to end up not even receiving a call to let me know that my couches aren't even in the warehouse yet! FINALLY my couches arrived, then delivery took on a whole other disastrous path. They give you a date, then only the day before they give you a 4 hour time frame which you DO NOT have the option to choose. Then they call you the day of, TEN MINUTES before delivery to tell you it will be there. Ya well, if that isnt a messed up system then I dont know what is. This last time they told me 2:15-6:15, then I get a text at 12:00 saying they will be there in 10 minutes. ARE YOU KIDDING ME. Then they call because I'm not home and say my time frame was between 9-1...um no it wasn't. He said they will give me a call back to reschedule. I didn't receive a call for 4 days so I called them. Now the earliest date I can get it delivered is September 18th! Sorry for the rant but I wanted to describe how much of a headache it has been from buying something to be delivered from Ashley Furniture in Visalia, CA.

If I could give them a negative star rating I would. They will take your money and schedule a delivery and then not show up. No phone call, no email. Then they will tell you there is a delay, then they will send you endless apologies for delays and constantly waste your time. The will ignore you emails to cancel your order when you finally get frustrated after months of waiting and they will lie to you, like you don't have paper trail of the emails and text messages of what they have been doing. Absolutely the worst furniture company I have ever dealt with. My advice is NEVER buying anything from them. They definitely not customer oriented.

Very nice store they have a lot of beautiful furniture and right now they are having a 40 percent off sale

Poor Customer Service. I purchased the furniture protection plan from this store based on their recommendation. The outlet in my night stand broke so I went to file a claim through the protection plan. I was told to contact the customer service at the specific store that I purchased from. When you call, the call pulls you on hold for up to 15 minutes and if no answer, they send you to voicemail anyway. The voicemail message specifically states you'll get a call back within 24-48 hours of the voicemail. I've left numerous voicemails over the span of past few weeks and have YET to receive a call back. If you purchase from this store, don't buy the protection plan since they just pass the buck and don't count on getting service even if something is under warranty. TERRIBLE customer service!!

I bought a couch and a love 2 loveseats back in May it took them until August to deliver the couch and I hate it. And they don’t do exchanges or anything. Will never be buying from Ashley again.

The entire story is way too long for any post and no one wants to read it. If you are in SLC just go to RC Whiley or anywhere else. We moved from CA to Park City and ordered from 4 different stores, 2 don&'t even have a presence in Utah. All went well, except for Macys but that was because it takes hours to order over the phone with Covid. Issues you wont think about until it is to late:1. No returns, yes no returns at all. 2.If you pick up yourself, then you will need to take out of box and do a 100% inspection of drawers opening, scratches and so on. Once you take it home it is yours. They will not help you, believe they will NOT help you.3. If you have delivered and pay for the set up or not and it comes to your home you get 3 days to report damage and you MUST be home no just leaving on garage like every other furniture store in SLC. If there is any damage they will NOT take away. They will have you call or chat on line. You will chat online because phone is too long of a wait (hour) they they may send someone to repair, per manager approval. If they cant fix then maybe replace, but not return and again only with manager. Don&'t worry though no manager will ever get on phone with you. So you have no option.4. Avoid On line. This is the biggest joke of them all. The stored and online are independent so no one will know what is happening. My online order of 1 full bedroom set had 5 delivery date changes with same day notice. In the end of 7.5 hours on the phone because we flew out to home to accept delivery that was 100% confirmed, but didnt show up. Found out SLC doesn&'t deliver on Mondays and we were told 100% Monday was our delivery date. We waited til next day to speak to manager with a direct phone number. Before we could call they sent an email they cancelled order and said we did it. The number to manager went to a voice mail and we never heard from them. We had to order from store and wait 2 weeks for delivery. Had to have a neighbor let them in.5. The store salesman, customer service and delivery people all tell you something different about return, damaged or delivery policy&'s. Also the policy are not company wide so what is a policy in CA is not the policy in Utah or on line. Good luck figuring it out.Take away just go somewhere else, it will save you hours or headache.

I made my purchase with your store excited on my selection. The beginning of July and was told I should receive my sofa on the 24th of July and the love seat would be delivered the following week. I had to call to see where my furniture was. I made appropriate arrangements to be present when they arrived. When I called they said there was a delay and it would be delivered the first week of Aug. Waiting a month for our furniture, I called today. I explained what was happening and how I was very dissatisfied with the service and no.one following through. The woman assured me it would be delivered today. To my surprise I was glad it was my day off. I asked her 3 times if she was sure they were going to deliver today. She answered confidently, Yes! You will be the 3rd delivery today. Between 10am and 2pm. I would understand if she admitted in making a mistake for the wrong date, but she checked over again. Yes ma'am, 3rd delivery today, 10am-2pm. It is 3:25m. I usually don't take time to write a review. Since I'm still waiting...I thought why not? If it was exceptional service I would've written a different review. Hopefully they all get on the same page so they will decide who will be the head of the horse and the rear. Team work makes the dream work. Please fix this.

Ashley furniture is inferior compared to other furniture stores that are comparably priced. I purchased dining room set & the seat cushions were worn out in 12-18 months. I also purchased a sofa and love seat & those cushions crushed in under 2 years. I contacted Ashley multiple times via phone, email and chat with typical answer about their standard limited warranty. I even purchased the extra warranty but that was just a waste of money. My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. I don't understand how a car manufacturer can make a driver seat that lasts for years with 10-20 hours/week service and Ashley can't make a dining chair cushion last more than 15 months. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store.

DO NOT PURCHASE THE FURNITURE PROTECTION PLAN. The service is through an outside company and I have placed several claims without response. Have called Ashley furniture several times and have sat for hours on the phone trying to request a couch cleaning service. Such a ripoff!

I don&'t know why I kept trying. This last order was the last straw. I blame myself for continuing to go back. First order years ago was a living room set that included a rug. Didn&'t open the rug until they left the house. It had a large torn part and since I accepted the delivery it was not returnable or exchangeable. Second order was a dining table. Told it would arrive in eight weeks as it was on back order. Was given a delivery date, took the day off from work, they never showed. Called and my table was given to another order and it would be another four weeks. Had to take another day off from work. Third order I got bar stools with the protection. One of the legs broke a week after getting it. Wasn&'t covered as it was &"normal wear&". Just ordered a dresser online June 29, 2020. Put it together and the fronts were the wrong drawers. Called on the 11th of July asking for the correct parts as I sent a picture showing all five front drawers were too small. Told they would arrive in 7 - 10 days. July 30th no parts. Called and she said they were shipped on the 28th. Come Aug 5th the new part arrives and they sent me ONE drawer. Even after I confirmed five parts we got one. Almost a month after requesting the parts and over a month after the original order. I called and complained saying I should not have to wait another month for the parts. I wanted them to pick up the dresser and I wanted a refund. A refund was issues and I have been told I need to dispose of the product. So now I am left with junk I have to figure out how to get rid of.

My boyfriend and I were shopping around for furniture and we heard about this place from my boyfriends parents. We went in at first just looking around, and mr. poor was nice but we asked them if they had the furniture we wanted to buy in stock. Well they said no and we were a week away from move in date so we asked if it would be available June 27th. They said yes ALL the items we wanted to buy for the bedroom set were available one June 27th but the TV stand and fire place installation would be available July 7th. So we agreed on that and paid. Literally a day before June 27th we got an email saying that our bed frame would not be here until August 1st but the rest of our furniture would be. At first I was a little upset but I rubbed it off my shoulder. We got a temporary bed frame. & only some of our bed set was there and the tv stand on the 27th. The night stands and fire place installation didn’t show up until the 7th of July. & now that we are near the end of July, they give us a notice to tell us now it’ll be August 11th?! I’m very dissatisfied. Paid for this near the end of June and won’t be here until the middle of August. This is ridiculous. Not satisfied.

Worst customer service. No attempt for a resolution from Ashley employees and Manager. I bought a set of sofas which took over a month to be delivered. Delivery date kept being extended. Considering the Covid situation I attempted to be understanding. These sofas with electric operated recliners turned out be of really bad quality. Some electrical futures like charging ports and reclining section are completely useless since they don’t work. Also the internal structure of this sofa is very frail which broke after a few weeks. These sofas have been treated with care so there should be no reason why they are so faulty. There has bee multiple visits to te store and all they can do is direct you to a Ashley customer care number. When directing my inquiry in person they have make it sound like it might be a factory defect situation. I purchased a 5 year protection plan and it has not made a difference in this situation. Multiple cases have been opened and multiple tech visits have been scheduled. For the first Tech appointment, he never arrived. Today I waited again for a second scheduled Tech visit he never came. I receive a call confirmation they would arrive in an hour and 15 min time frame. I contacted Ashley that I have been waiting and they promised a callback however I still haven’t a call. Customer care is pretty much a joke to to them. This has been horribly time Consuming.

We purchased the Raelyn bedroom suite. We got the headboard damaged on delivery. When contacting them they told us that this is how it comes from the manufacturer (is it not them?). We spent over $3,000 on this set. Buy your bedroom set somewhere else. Not worth it. Shady company and awful customer service. We also spent over $5,000 in the last year at Ashley's. Never going to buy them again and never going to recommend them to anyone.