Ashley | Salt Lake City, UT 84115

They were very kind and I felt like they listened to what we were looking for.

Terrible experience order a bed frame didn’t come in time for 5 months then once delivery came we were last in the list waiting for our bed frame the first email said 9-11 am then got a txt for 4-5 pm then got told 7pm when we were suppose to be leaving to an event now going to miss our event to wait once again then called Customer service waited almost 30 mins to talk to someone and then once I talked to someone he told me the delivery already had been changed and I said by who ? We never changed anything we've been waiting then the guy hung up on me once I said I need to talk to a manager to complain

This is our second large purchase from Ashley Furniture. We bought a bedroom set a few years ago which came 2-1/2 months after they said it was going to be here. This time we purchased a sectional and barstools April 10th that they said would deliver the end of May. We have called multiple times after the end of May came and gone. They were still waiting for some of the sectional pieces to come in, and the barstools would deliver in September. They told us a month ago that the last part of the sectional would deliver that week and they would call to set up a delivery for the sectional…and nothing. We have had to call them every time. We called today and the sectional has been received at the warehouse. We now have to wait for two weeks for the sectional to deliver. Where is the communication? Where is the follow up on having the sectional delivered? Where is the customer service? Absolutely no follow through on doing what they said they would do! We spent $8,000 on the sectional and barstools. This will be our last purchase from them.

So I ordered like 7 pieces of furniture and was told it would all be delivered on a certain date so I could be home to receive it, not only has it been delivered on different days then specified but so far 2 of the pieces have shown up with no hardware .....Its ridiculous when you spend your hard earned money on something to have it not even show up with all the pieces . I will never buy from this company again !!👎👎

Best service in the valley.

We were greeted by a young man named Chaney. He was very helpful, nice and professional. He asked if we needed anything and we told him we just wanted to take a look. He offered his help without being pushy and answered several questions that we had. If you are considering a furniture purchase, visit Chaney at the Ashley store in Salt Lake City! You won’t be disappointed!!!

Worst purchase and experience we've had. The top of the table is peeling off after only one month. We've had a tablecloth on and have only very lightly used the table since it came. In fact, the parts where it is peeling hasn't even been used because it is close to the wall. Also, it is very wiggly. They came to fix the problem and told us to just go buy levelers from a hardware store. The chairs were also wiggly, but they did stabilize them pretty well. For experience, we won't ever buy from Ashley again. We get that the pandemic slowed manufacturing and everything, but it doesn't explain why it took 8 months to get our dining set and we still haven't received all of our chairs after 9. When we purchased it, they said we would get the table in 2 months and all the chairs were already in the warehouse. Well, when they delivered the table, all of the chairs were sold out from under us and not held at the warehouse like they were supposed to be and of course, they are on backorder now.

(Translated by Google) Good offers (Original) Buenas ofertas

Ashley @ Ashley Furniture is the best! She helped me find all the things gs I needed with different options and went above and beyond to make sure it was all ready for pickup when I needed it. Loyal customer now.