Ashley HomeStore Salt Lake City, UT 84115

Ashley HomeStore Salt Lake City, UT


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today

Customer Reviews
4.0 Star Star Star Star
(1289 reviews)
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All of the store reps were very helpful without feeling like they were competing for commissions. I was a little wary of purchasing from this location after all of the negative reviews, but my experience was completely different so perhaps they have taken the complaints seriously and updated their processes. I had two scheduled deliveries and even after changing my mind on one item, they still both showed up on time with recorded messages alerting me 15 min prior to their arrival. I am deliriously happy with my couch, coffee table, entertainment center, and new bedroom suite! The quality of the furniture is stellar, and they were $100 - $700 less expensive than other vendors on all items I researched online. I would definitely purchase from them again in the future, and I am personally recommending them to all of my friends and coworkers, especially since Nicole the Store Manager went the extra mile on an issue for me and absolutely took customer service to the next level.

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Great furniture selections & deliveries!

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So far so good. The greeter at the store was helpful and friendly. I was not pushed. The delivery people were very fast and it was so much easier than doing it myself. It looks great in our home.

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Luis echvaria was really helpful.

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First time shopping with Ashley Furniture and it was great. Christina Neves was helpful with absolutely no pressure. Very nice experience. Plus I love my chair even more than I thought I would. Thanks!

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We had a great first experience at Ashley Furniture! DJ helped us right as we walked through the door and took us right where we needed to go and explained to us our options and we were able to get out of there in a timely manner!

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Comfortable, informative and helpful. This is my second large purchase of furniture with Ashley and their design and quality matches non other. Great job!

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Comfortable, informative and helpful. This is my second large purchase of furniture with Ashley and their design and quality matches non other. Great job!

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UPDATED.. See new section below. WOW. I really should have listened to the bad reviews. I called this store in advance to see if the furniture set I was ready to buy was in stock. I was told by Marissa that this set was in fact in stock and I could have it delivered in 2 days. Great news! I just needed to show up to have my order written up. So I did about 2 hours later. Marissa had left so I was helped by a different sales girl. She even checked to make sure that the set was in stock and ready to go. Awesome, right!? We were also told that we could have 18 months financing. More on that in a minute. Well, upon writing our order up and charging our card, we were told that nothing was in stock and couldn't be delivered until 3 to 4 weeks later... Uh.. You are kidding right? I had called before hand to ensure my time wasn't wasted and told that you had all of my set in stock. Then was told upon our arrival that it was in stock. Delivery in 2 days? NO PROBLEM! After all of this, we still decided to go ahead with our order. Then the next morning my husband gets a call.. Oh, that 18 months no interest agreement we had made IN WRITING ON OUR RECEIPT is not available. Oh but we will offer you a $50 in store credit. Seriously? So we can go through this all over again? I think not. I called, spoke with Nicole the manager and cancelled our order. We will take our business to RC Willey. This company is full of lies and they really don't care. UPDATE: After posting this review on google, yelp and filing a complaint with the BBB, a higher manager called my husband with sincere apologies regarding our experience. He wanted to make it right for us. He honored our 18 month no interest plan, found our furniture and had it all delivered on the date originally promised. (The delivery guys were great, careful not to damage any walls or the furniture and put things together quickly) Also gave us free furniture protection and some money off of our order. We are thankful to him for seeing us as valued customers and treating us as such. Unfortunately due to the whole experience I can't give them 4 or 5 stars. But 3 is definitely better than the 1 previously rated.

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UPDATED.. See new section below. WOW. I really should have listened to the bad reviews. I called this store in advance to see if the furniture set I was ready to buy was in stock. I was told by Marissa that this set was in fact in stock and I could have it delivered in 2 days. Great news! I just needed to show up to have my order written up. So I did about 2 hours later. Marissa had left so I was helped by a different sales girl. She even checked to make sure that the set was in stock and ready to go. Awesome, right!? We were also told that we could have 18 months financing. More on that in a minute. Well, upon writing our order up and charging our card, we were told that nothing was in stock and couldn't be delivered until 3 to 4 weeks later... Uh.. You are kidding right? I had called before hand to ensure my time wasn't wasted and told that you had all of my set in stock. Then was told upon our arrival that it was in stock. Delivery in 2 days? NO PROBLEM! After all of this, we still decided to go ahead with our order. Then the next morning my husband gets a call.. Oh, that 18 months no interest agreement we had made IN WRITING ON OUR RECEIPT is not available. Oh but we will offer you a $50 in store credit. Seriously? So we can go through this all over again? I think not. I called, spoke with Nicole the manager and cancelled our order. We will take our business to RC Willey. This company is full of lies and they really don't care. UPDATE: After posting this review on google, yelp and filing a complaint with the BBB, a higher manager called my husband with sincere apologies regarding our experience. He wanted to make it right for us. He honored our 18 month no interest plan, found our furniture and had it all delivered on the date originally promised. (The delivery guys were great, careful not to damage any walls or the furniture and put things together quickly) Also gave us free furniture protection and some money off of our order. We are thankful to him for seeing us as valued customers and treating us as such. Unfortunately due to the whole experience I can't give them 4 or 5 stars. But 3 is definitely better than the 1 previously rated.

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Good selection. Sales people do not pressure you and are very helpful.

Star Star

ASHLEY LIES ABOUT DELIVERY DATES. Ashley furniture lied to my face and treated me like crap after I paid $1,599 for furniture. At the store, before the sale, they will promise quick delivery. I was promised 1 week. Over 1 month later Ashley has still not delivered my furniture and has no plans to within the coming weeks. When I tried to cancel the sale, the sales person literally said "read the fine print, not our problem". I did, and there is actually no fine print so they are in breach of contract. Yikes. I'll be taking this up with my credit card company and the BBB. Avoid Ashley Furniture like the plague!!!

Star Star

ASHLEY LIES ABOUT DELIVERY DATES. Ashley furniture lied to my face and treated me like crap after I paid $1,599 for furniture. At the store, before the sale, they will promise quick delivery. I was promised 1 week. Over 1 month later Ashley has still not delivered my furniture and has no plans to within the coming weeks. When I tried to cancel the sale, the sales person literally said "read the fine print, not our problem". I did, and there is actually no fine print so they are in breach of contract. Yikes. I'll be taking this up with my credit card company and the BBB. Avoid Ashley Furniture like the plague!!!

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WORST CHOICE WE EVER MADE. Do not ever, ever, every buy a mattress from these guys! They lied to us MULTIPLE times about their warranty! The manager even told us to our faces he would do whatever it takes to make things "right" but then wouldn't take any of our calls & didn't do ANYTHING. We were so upset since we spent over $6,000 on the best bed & frame possible, under the impression we had a warranty to switch the mattress, according to the sale representatives! They even lied when we called & asked them about their warranty! We talked to their district manager to let them know the multiple lies that were told to us & how they need to educate the store on what their TRUE warranties are! We will never, ever shop with them again.

Star Star

WORST CHOICE WE EVER MADE. Do not ever, ever, every buy a mattress from these guys! They lied to us MULTIPLE times about their warranty! The manager even told us to our faces he would do whatever it takes to make things "right" but then wouldn't take any of our calls & didn't do ANYTHING. We were so upset since we spent over $6,000 on the best bed & frame possible, under the impression we had a warranty to switch the mattress, according to the sale representatives! They even lied when we called & asked them about their warranty! We talked to their district manager to let them know the multiple lies that were told to us & how they need to educate the store on what their TRUE warranties are! We will never, ever shop with them again.

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I will give this store 2 stars only because my first experiences with this company were great i had an awesome sales person named angie that worked with me for months to furnish my St George home and helped me pick out every detail returned every phone call there were a few bumps but was completely happy. Now i went into the salt lake store a few weeks ago and was upset to find out angie was no longer there nor was her partner that they had switched to hourly instead of commissioned employees (so they fired everyone).So i decided to let one of these hourly associates help me and was extremely annoyed i had to go looking for her 3 times when i had a question she had to run to a manager to answer a question so finally i decided to have a manager help me i sat at the office and waited a half an hour watching the lady manager and the very young mail manager giggle and joke around finally i had enough all together last year i spent 30,000.00 in this store and have to say i will never buy from this company again

Star

DO NOT BUY FROM ASHLEY FURNITURE!!!! I will never buy from Ashley Furniture again. Ashley Furniture had a sale going on where you were able to buy a couch, love seat, two end tables, one coffee table and a rug. We purchased two of these sets and they told us it would take 3-6 weeks to get our order in. After 6 weeks and we still had nothing of what we ordered I called the warehouse and they were not able to track my order or if they could track it customer service could not give me a straight answer on when my order would be in. They would tell me it would be on a day and I would call to check on it and they still had not received it. I had to bug them and call every week and we waited 4 MONTHS to get our order and after waiting all that time they had our order wrong. Even though our receipt proved the order was not correct they would not fix their mistake so we are not stuck with items we did not want. The customer service and managment at the Salt Lake store is horrible.

Star

We bought a bedroom here and my sales man lied about delivery date and I paid $100 ! Me and my wife went in to cancle our order and the manger was a complete jerk NEVER GO HERE.

Star

I will NEVER, EVER, EVER shop here again. This place is an absolute joke to deal with. The sales people were horrendous. They got is in on 'the best deal ever' for a bed. It was great on paper. We loved a bed and decided to finance it with 96 months no interest. That sounded awesome.....until the salespeople put in the wrong 'promotion code' Now we are stuck paying 3600$ on a 1600$ bed. The bank says its Ashley's fault and Ashley says its the banks fault. I have now wasted 3 evenings in the store trying to get this resolved. They say it is, but the bank still demands and refuses to acknowledge that they are wrong. So, here we are paying more than double what we were told and NO ONE WILL DO ANYTHING ABOUT IT. We have wasted countless hours trying to get this resolved and not even an apology from either side. I hate his place and will never, ever return to purchase anything. ****EDIT**** So after countless hours they said that they fixed it and will take a couple of billing cycles and still nothing has been done. We are still told that we owe a ridiculous amount. We also followed the directions of the staff at the store and only paid what they said we should pay. Now we are charged late fees. If I could give this store 0 stars, I would. After phone calls, store visits and talks with managers, they show absolutely no sympathy that we are paying for their screw up. And still no actual apology or anything of that sort. I am past annoyed with these people. Take your business elsewhere, the time you spend trying to fix their mistakes is not worth it in the end.

Star

Bought couch and two rocker recliners in mid Dec. We gave our old living room furniture to our son who just moved into his own place, Ashley told us up front that the two rockers would not be ready for delivery until late January and we were ok with that. Recieved call today January 27th, that our rockers would not be available to PICK UP, until end of February, and we would have to pick them up.we were told they would deliver to us in the first place. Now I finally got them to schedule it for delivery but still not ready until end of February. We could have bought elsewhere, we paid cash up front, feel like this has been a bait and switch, will be going to their competition next time...

Star

If you want something from Ashley's go to the Logan store. They will kill any price you get from any other Ashley dealer.

Star

If you want something from Ashley's go to the Logan store. They will kill any price you get from any other Ashley dealer.

Star

TERRIBLE service. They wouldn't sell me a part to fix a bed because I didn't buy the bed from them. Despite the fact that the bed is from their store. They are missing out on a lot of money. Don't shop here, they are TERRIBLE.

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