Ashley HomeStore Salt Lake City, UT
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Salesman, Tom McCartan was very helpful, found the chairs we were looking for. Made our time very productive.
I originally gave a 1/5 stars but Ashley’s made it right. Dana the manager at this location really listened to us and the experience we had. She made it much better! Thank you so much Dana!
I have never been there before but now I will always go there first. The salesmen Tom and Rick were the best I've ever experienced. They were friendly and not pushy. I am very satisfied with my purchase. I saved a lot by going there. Thanks.
Excellent customer service, and friendly atmosphere! I lucked out on the last day of a 50% off memorial day sale! Thanks Rick
I haven’t purchased a new bedroom set in about 20 years. And it’s been about 15 years since I bought a new mattress. After looking online I finally decided to go to Ashley Furniture. I was welcomed in and didn’t feel pressured at all with a sale person following me around the store. When I was approached by my salesman, he was very friendly and helpful. I purchased a Tempur Pedic mattress and most of a bedroom set. My experience was so good, I went back and bought the other dresser to the set. I was given a great deal both times. They definitely took care of me. I will be going back for my future furniture purchases.
Their selection of any variety is the biggest of all the Ashley's in Utah. Be gentleman who helped me Richard was amazing he was very understanding of what I needed and didn't try to oversell. He even gave me his personal opinion, which was much appreciated as I was shopping alone. Would highly recommend over the riverton location!
All right I like the selection the store carries. We went specifically looking for a kitchen table set. Customer service was very nice and open. Not too pushy and was very willing to help out. I think the prices for kitchen tables was a little more than what I was thinking they were in like the 2000 plus range and that was at 50% off. So we will wait for a bit for a kitchen table until I inherit some cash or win the lottery.
Ordered a king mattress/bed frame at the end of March. Was told delivery date was May 7th, and that they would take our old Queen mattress and box spring. Called the week before delivery, and was told that the mattress was no longer in the warehouse, and the updated delivery date was June 4th. We got a text update June 1st to confirm the date. On June 4th, we bagged the mattress and box spring. By 3pm, I called the store and was told that the updated delivery date was June 11th. I was given no update, and the customer service representative told me that it was my responsibility to have called the day before. We got the bed on June 11th, and the delivery person refused to take our box spring. When we bought everything, we were told that they would take both, and we would have been able to dispose of the box spring June 4th, but now we are stuck with the box spring in our living room. The mattress is great. We will never order from Ashley HomeStore again.
We were there an hour and no one asked to help or answer our questions, so we just left. Also, way over priced for the quality. Just go to RC Willey, and save your time and money.
I had the worst experience here ever. I was going to buy a bedroom set, I walked in and they were nice at first. They let me look around and then the sales rep came up to me and starting getting really close to me and not giving me my space while I looked around to make a big decision. I found one that I liked so I told her and she started taking my information from the start. I sat there while she kept leaving me to go talk to talk to her manager. Finally two hours later she I’m getting ready to check out just for her to tell me it’s not in stock. She tried selling me other things and I was just really tired at this point, then she left me again so I just left the store. Never and I mean never shopping here again. This was disgusting.
Seems every time I go here the furniture set we found online is no longer sold in the store. A classic case of bait and switch. Come in for a good deal on furniture and find out you can't even buy a coffee table for the advertised price. Fool me twice, shame on me...
Customer service is lacking. They will promise you a replacement and then not honor their word. Shop carefully at ashley homestore! On the phone for over 3 hours now trying to resolve this and they continue to hang up!
Bought a couch on the Memorial Day sale although was given no discount besides the price match. When I called back everyone tried telling me I was getting a better deal than the advertised 50% off. Although somehow the $1299 couch still ended up costing $1250. Doesn’t sound like a “better deal.” Went through two customer service reps and wasted well over an hour. Finally decided to cancel the order and just by the couch online which ended up being $975 even with the protection program. The rep told me when I asked to cancel that she was unable to cancel and I’d have to come in to the store to cancel. Interesting since I jumped online and talked to their rep and they were able to cancel it in just moments. NEVER WOULD BUY IN STORE AGAIN. It’s great to go in and test out what you want but they are scamming people and using fake advertising.
I bought many things from Ashley over the years, from couches, beds, mattresses, etc. it was not until our leather couches starting fading and we noticed that one of the seats was sinking. Ashley sent a technician and he said that the seat was defected. Their own technician told us that. Unfortunately, the guarantee does not cover any of that and the worst part is that when I offer to pay for the company to fix it, they said that they don’t those couches anymore. So, our $4000 leather couches only last 2 years.
I would never order from Ashley again. The furniture itself is fine but their customer service is garbage. I ordered a bed in February and it finally was scheduled for delivery and assemble the first of May, when they guys arrived they realized they didn't have all the parts so they left everything on the floor undone. They extra part finally arrived 2 weeks later and I was told someone couldn't come out and assemble until the end of June. They have been horrible to work with and no one will help. In the meantime, I still have no bed!
Most unethical and abusive furniture company I have ever dealt with. This company lies to get the sale online and on the floor. If you do not want headaches Id honestly advise you to stay clear from Ashley Furniture. Again, it is NOT WORTH IT, no matter what they tell you DO NOT FALL FOR IT like Me and thousands of others did. Check the Facebook page for thousands of customers who where lied to and report to have been scammed by Ashley Furniture. Facebook page is “ Ashley Furniture Customer Complaints”
I got a tempur pedic the men were rude. I got two adjustable beds and the wires were hanging on the floor and some of them looked like they had been chowed by animal's. There was activated carbon that is poison to animals that he left for my cats to eat even though i told we had cats.
Don’t even bother coming here. Just go to RC Willey. They tell you it’s going to be 1 month to get there and it ends up being 3. Then when you tell them you can only do morning for the delivery they schedule it in the even. Then when you try to reschedule they can’t and cancel it. So we have wait for a call to see when they can deliver it. Just horrible service all around.
They tried telling us that we didn't order a table for a bit then finally they said they found the order, after that we have waited weeks for it and then today we received the wrong table entirely so idk pretty disappointed really
Great place until something goes wrong. We ordered a dining set and sectional. Got the dining set no problem but the sectional was the wrong configuration. No biggie we called dispatch let them know it was wrong and ordered the other configuration (left vs right). We wait two weeks and they bring literally the same sectional when we complained they said the configuration we wanted was out until july. Instead of having to have no couch for 4 months we decided to go pick one out in stock. They got us in for next week. Yay! Then the day came and no one came. They said we didnt confirm in time but we texted YES to confirm and even got a response text saying to wait for a text with the time slot. So we got rescheduled and well see if they actually show up. Not holding my breath. Don't do it. Go literally anywhere else. Salt lake city location is terrible.