Ashley HomeStore Salt Lake City, UT

Ashley HomeStore Salt Lake City, UT


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
3.6 Star Star Star Star
(25 reviews)
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My wife and I went looking for a few things. Richard came up to us and was very helpful and pointed us in the right direction. He was very helpful and informative. If he didn't know the answer made sure that he got us the information. He didn't stalk us around the store or try to push things on us that we didn't want. It was a very pleasant shopping experience. It's nice to be given the opportunity to just look and find things we like as opposed to feeling like we are forced to like something just because it's on some type of sale. Overall we enjoyed it so much, my wife was so happy that she started to cry just because it was so nice to get what we wanted and not be forced to buy things we hated.

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Very nice store in Salt Lake.. Large showroom, very friendly and professional service... Many great deals to consider! I found one...

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Ryan was as helpful as he was friendly! I am very satisfied with my new loveseat, and will definitely be back for other quality products!

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Rip off, not coming back!

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Awesome service. Not pushy and didn’t stalk me around the store. Great selection and super staff that is patient while you work through sizes, colors, and measurements. Ask for Richard

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Awful customer service. I called because they delivered broken furniture and instead of trying to come up with a solution or different delivery date I was ignored. I’m pregnant and don’t have the patience or money to be going around shopping for new furniture. I re-attempted to call later and was just placed on hold for an hour. Just extremely disappointed.

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I purchased the Trinell entertainment center for Ashley Home Furniture. After I received this I noticed poor quality and cheap veneer; the veneer looked like cheap self-adhesive contact paper. It was also slightly damaged in delivery. Basically I thought it was junk and contacted Ashley the following morning to arrange for it to be returned. It took nearly an hour on hold to speak with a real person. I was told I would be contacted to schedule a pick-up. I was never contacted but instead e-mailed a date for pick-up on a date I was not available. I attempted to contact customer support at both the regular e-mail address and the web order e-mail address. Neither e-mail address is functional and my correspondence was returned as undeliverable. I again contacted you by phone and again and after another long hold, I was able to re-schedule a pick-up but not until 8/17 which is 3 ½ weeks after the original delivery and 10 days longer than the original pick-up date scheduled. I am now tasked with storing this piece of junk until Ashley can pick this up on the 17th. Bottom line: poor product and pitiful customer service. I will never use Ashley Furniture again.

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If I could give -5 stars I would. I have never been jerked around like this by any store in my life. The initial experience at the store was pleasant enough but it quickly went downhill from there. After waiting 2 weeks for delivery, my delivery time was changed the day before from 8-12 to 11:45-3 pm, forcing me to take a day off. When they finally showed up, it turned out the sales associate sold me the wrong item. Ok, no big deal. Things happen. Nothing could be fixed that day because "the item was still on the truck". The next day (Saturday) I got a call from the store telling me the correct item will be delivered on Thursday, but I needed to physically come to the store to get the refund on price difference. When I came to the store, their "refund machine was broken". So I left, only to get a call an hour later that it was fixed. By Wednesday, there was still no word on delivery. I called their store number (which connects you to their corporate call center with average wait time of 15 min) only to learn there was no delivery scheduled for me on Thursday. It would be Monday instead. On Friday, I get a text that delivery was scheduled for Monday 8-12 and to confirm. I couldn't afford to take another day off, so I did NOT confirm, and instead talked to their call center AGAIN. I requested delivery after 5 pm, since I work during the day. My request was supposedly submitted. Saturday and Sunday passed without any updates, so finally Sunday afternoon I called the store again. The girl supposedly emailed warehouse manager. I specifically told her I will NOT be able to accept morning delivery. What do you know. Delivery guy calls me at 7:45 am on Monday asking me where I am. Tuesday (this is week 4 of the delivery bullsh*t) I called the store AGAIN to see when they would deliver. The lady gave me a date 4 weeks out. What?! I asked her what happened to the item they attempted to deliver the day before - she didn't know. At that point, I just went to the store and cancelled the whole thing. Not worth my time, money, and stress. Especially for a delivery that I paid $70 for. And here's the kicker - the return receipt includes some of their notes. Including one saying "cust is HOT triggen" What the hell is that supposed to mean? If you talk smack about customers, at least don't let them see it. STAY AWAY FROM THIS STORE

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The people that work here we're all friendly

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We love our couches, but be aware of extra charges that aren't disclosed when getting ready to purchase your item. Sales people need to back off a little and give people space to shop... Especially when asked!!!

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Bought leather couch and love seat on a great deal at Ashley furniture. The night before we scheduled to pick them up they called us and told us that they oversold them and did not have the furniture we had already paid for. Told us to go back to the store and they would get us something equal or better for no additional charge. Inconvenienced (had to cancel the trailer and help I had arranged to pick up the set), I figured I’ll suck it up and make another trip to the store (hate shopping). Show up at the store and have to wait for apparently the one manager on duty.... getting annoyed wasting a Friday night at Ashley’s. She finally shows up, apologizes for the inconvenience, but then immediately hands us off (actions speak louder than words) to a sales rep who starts showing us fake leather and crappier sets than the one we had purchased... awesome. Realize after the second horrible set that they show us, they are not going to make an honest effort to make right on THEIR mistake. Based on this experience, it is pretty easy to see why the store looked like a ghost town. How quickly it changed from us being excited about our new furniture set, to realize it was all bait and switch... Wish them no ill will, and felt bad for the poor customer service girl who processed our refund, as I know we probably were not giving off the best vibes at that point. No matter how great of a deal they advertise, based on this experience, would never go back.

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Was helped and received good service but asked several times about the power cord for the recliner and was given one. I asked if it was the right cord, and was told yes. When I got home and went to plug it in the power cord did not fit the supply box. This was needed to recline. Very upset that after asking it was still wrong. This was needed immediately and I still don't have it.

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I have used this location multiple times and prior to this last one it was great hence the return and referrals. I have sent multiple people here and this time sent my husband to get a recliner. Sales person was nice. He had a computer issue and we were told the first transaction was declined. It ended up charging us twice they called the following day and told us we had to come in for a refund.We asked about delivery and they could not deliver with our schedule. We asked if we could pick it up and it was a few days out. The hours conflicted with work schedules so we called in and asked for it to be delivered they said yes but we had to go into the store we could not pay over the phone. Again hours conflicted with scheduling if we were going to go into the store we could just pick it up. After leaving work early and picking it up the chair came home. The first day we noticed a catch in the rocker base. It wiggles out of place and makes a noise. With a new born baby in hand I was not comfortable with the wiggle because it feels like the chair is going to tip over. We called in to ask for a tech to come out and take a look at it. We were told no because we did not have it delivered they could not send someone and we had to take the chair to their warehouse to fix it. We let them know that was not going to work because if how difficult it was to pick the chair up in the first place. We explained the whole situation and issues we had from the get go and were still told there was nothing they could do. After waiting on the phone for a manager and never receiving an answer we are now here... I sent my husband here because as said earlier my home is furnished through Ashley's and this location they have been great,but I am extremely disappointed in this go around especially because the purpose was comfort for me and my newborn child and I was let down. I will not refer or personally purchase from this location again.

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Never buying from here again. Rented a uhaul truck to pick up my living room set, come to find out it was the wrong color after installing in the living room, only the ottoman was correct. Called the store and they did not want to take any responsibility for their mistake. Simple as that, you lost a customer! I blame management for not stepping in and helping.

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I was shopping for barstools and a recliner.. Melanie was so helpful helping me pick one out and one that was just right for me.. she was so patient and sweet.. She made my experience very pleasant and entertaining 😍 I will definitely do more shopping there

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