Ashley HomeStore Salt Lake City, UT
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Ryan Poore did a great job assisting us in what we were looking for and keeping it at the right price. No pressure! Thank you Ryan!
My furniture expert, Mohamed, was extremely helpful in navigating the store to make my final selections, after I happily roamed about, peacefully on my own, for about an hour checking out the large assortment of couches, chairs, ottomans and a bed w/mattress for the guestroom. A very pleasant shopping experience and excellent discounts. Well done Ashley HomeStore and thank you Mohamed!
I purchased a Couch with Chase, I also ordered an additional cushion when I didn’t want to use the chase, my couch is barley 6 months old, I’m a single person so I’m the only one that sits on it. All the cushions have fuzz balls all over them. I rotate the cushions every week and and turnover I’ve tried several times to request some kind of service also their is a fabric flaw on the back. I finally spoke to a manager at the St George store only to be told it was normal and they would DO NOTHING 🤬🤬🤬 I’ve NEVER Had a couch do this this is the absolute WORST COUCH PURCHASE EVER MADE DO NOT BUY FROM ASHLEY FURNITURE I’m completely DISGUSTED WITH THEM🤬🤬🤬
My sales Rep from this store...Ryan P. You did great with helping me with my purchase. I really appreciate that. You told me the warehouse was open at 9am Tuesday though. They changed their hours to open an hour later so they don’t open till 10am now because of COVID-19. I’m having to wait around for them to open now. Not the worst thing that’s happened to me lol but just sayin.
Micheal McDonald was amazing to work with, he helped me find the perfect bedroom set and was cheerful as well as informational the entire time. He made buying new furniture a complete breeze, I loved his attitude he had towards not only towards people but his job as well. I would definitely recommend this store for any furniture purchases!
We purchased the patchwork recycling sofa, loveseat and 2 rocker recliners, 2 end tables and a coffee table in march 2018...the sales lady tells us the 5 year warranty covers everything.... It does NOT!!! We will never buy furniture there ever again... The truck tore my 1/2 acre drive up on delivery...they would not repair it... There was visable problems with the craftsmanship when it was delivered and had to have repairman out...which took weeks for an appointment... Now march 2020 after you sit on the furniture awhile it hurts your body....you can't sit long at all.... The color has came off a few areas....on the couch a thread is loose and stuffing is broken down and you have sunken down areas like your sitting in a hole.......VERY UNCOMFORTABLE!!!!!! IT WAS SUPPOSE TO BE A 5 YEAR WARRANTY PER THE SALES ASSOCIATE....ENDS UP BEING 1 YEAR FOR CERTAIN THINGS... NOT A VERY GOOD WARRANTY I WOULD PAY MORE TO GET SOMETHING DECENT FROM ANOTHER STORE IF I WERE BUYING AGAIN BECAUSE THIS IS PURE JUNK...THIS FURNITURE SHOULD HAVE LASTED MORE THAN 2 YEARS......PURE JUNK WILL NEVERRRRRRRR BUY ANYTHING FROM ASHLEY AGAIN. ALSO, WHEN YOU NEED REPAIRS YOU CALL THEM THEN THEY WANT YOU TO TAKE PICTURES AND E MAIL THEM TO THEM AFTER YOU HAVE TOLD THEM WHAT THE PROBLEM THEN IT TAKES FOREVER FOR THEM TO COME OUT TO REPAIR YOUR PRODUCT We purchased this furniture in Greenwood, Ind.
I love the recliner I purchased but unfortunately customer service quality is so poor I can’t give 5 stars. I purchased online and had a promo code that I forgot to put in. I immediately tried to reach someone by chat and phone. For three days I tried chat, phone, email and facebook messenger to get help and could not get through to anyone. They finally responded on messenger after I made a comment about my experience on their most recent fb post. I was assured that they were applying my promo code and adjusting the amount to be charged after my recliner was delivered. My card was charged today and I did not receive the discount as promised.
Order is going to delivered 6 weeks late (after waiting 6 weeks for initial delivery so 12 weeks total). Customer service is non existent, the system has hung up on me 3 times. Two one hour holds and one 2 hour! Finally got a hold of someone on chat, and they couldn't offer a partial refund, or any sort of reconciliation. This company is scam, and i feel like ive had 1,000 stolen from me!
DO NOT BUY ANYTHING ONLINE FROM ASHLEY. I would give zero stars if I could. I bought the willowton bedframe/nightstands with the matching dresser and mirror and it has been an absolute nightmare! The headboard arrived & I realized it was not wood, just a cheap laminate cover like mentioned. (Wish I'd read the reviews). I wanted to cancel the orders & return the headboard ASAP. I called, waited 2 days for them to call me back, I was told the order was cancelled and to leave the piece outside for UPS to pick up. UPS never came & a new pending withdrawal was put in my account along with an email about a new delivery time for my other pieces. I called again. Waited THREE days for a callback, and still no contact. Every time I call they say the online team will call me back, but they aren't. Messaging isn't working, and no one will email back either. I understand the being on hold for 2 hours every time I call because of covid. But people just plain aren't doing their jobs. I'm afraid my order will never be cancelled & I'll be stuck with all of this furniture I hate. I've been going around in circles for over a week now with the headboard still hanging out in my kitchen. DO NOT BUY ONLINE.
Absolute scam. Ive been on hold for a combined 24 hours across 3 weeks. They only delivered part of our couch and its been such a nightmare trying to get the right part delivered that we told them just to come pick up the part of the couch they delivered. Every time we call to get a status update they say the last person we talk to was wrong or they have no record of us calling. They lie to get you off the phone or just hang up on you. I cannot warn people enough not to buy from Ashley. A once reputable company that is now on par with pyramid schemes.
During this pandemic the online store is still open and you're able to order online and they're able to take your money.I don't have a problem with that. The issue I have is there is absolutely no one working in customer service. Chat doesn't work and twice I've tried calling and I have listened to the please continue to hold message for 1 1/2 hours both times and finally just hung up. The first time I called was because they added a $99.99 furniture insurance policy that I didn't want or ask for, and I didn't get my 10% off. I still haven't got that resolved. The second call was because my order was scheduled to come on a Friday, the UPS tracking said it was arriving Friday and then come Friday the tracking changed to check back later and I still haven't received it. When I go on to the Ashley website it automatically sends you to UPS and if you ask the UPS website it directs you back to Ashley. This was my first and definitely my last time shopping with them.
This company has the worst customer service you could ever imagine. It took me 3 days to get someone to answer. Then the agent couldn’t resolve my issues. I received a broken chair in the mail . And she told me I had to wait 24 to 48 hours before someone contact me to decide what they will do .
Ashley delivery services probably will mess up your order and their billing people don’t know how to handle problems or disputes. Even after we settled; they over billed me $2000 and I’m still trying to get this resolved with my credit card company.
by far the worst customer service. first they set the appointment for delivery and state we could change the date with an added fee. but then they call and change the delivery date less then 18 hours before they are due to deliver and no way for us to contact anyone for help costing me a full days wage that we need at this time now more then ever and thats only part of it. the first delivery was made with a broken couch and was unable to refuse it and a month later we are still trying to get it replaced and again no one answers question or offers any real help.had the tech out and been on the phone 8 times and still NO HELP!!! then we are told the coffee table and end tables are not going to be delivered as they said. Ashley was vary quick to take our money, short on delivery due to their problems and now refuse to help or refund our money which is well over $3500.00 talk about a bad dream, this is leaving us with no choice but seek legal help. what a shame a company the size of Ashley stepping on a hard working American family.
Made my delivery day for a Thursday since that was my day off. Got an email confirmation on that Thursday as I was sitting at home that my items would be delivered on Saturday. I called and explained my original confirmation was for today with this customer service rep. My next day off was almost two weeks later from this Thursday. I asked if I could speak with a manager because I felt I should not be charged the $100.00 shipping cost since the mistake was on their end. She said a manager would have to call me back. I asked if I could please hold. The manager got on the phone after 45 minutes. She then told me she did not know what could be done and she would call me back. I then got a recording phone call about Saturday delivery. I called again and got another person. The new delivery date was never scheduled. She took care of this and I asked to stay on the phone until I got a new delivery confirmation. I asked about my delivery credit and did she see a note on their that the manager was going to see what she could do and call me back. No was her answer and she said she would pass this on to her manager and she would call me back. No one ever called me back. Now on to the delivery day. They set up my things and I have to speak with a delivery person on the phone to tell them I’m satisfied. I said I was not and explained how I have not received any follow up calls from managers like I have been told. She said she was the delivery manager and once she got the call from the next delivery who was on hold she would call me back. I gave her my name and number. She never called back either. Don’t order from this company. Spend your money elsewhere! Trust me!
Where do I start? 1. they have different people tell you different things about their products and services. 2. they don't know their own products. 3. communication is horrible. 4. called 3 times.. waited 45 mins. disconnected. 5. I had to PAY FOR SHIPPING to return one of my small items back, bed sheets... after spending $2,500 on furniture with them. 6. furniture had chips and scratches when I received them. 7. They only sent me half my box spring because I bought a split queen mattress. 8. delivery guys didnt speak english. 9. website doesnt work. I had to put in my order like 10 times because it wouldnt save. they dont have a cart number for reference. 10. no information on website on how to return small items like bed sheets. 11. They don't know solutions to any of their problems. I had to walk them through the process. okay.... Ashley furniture rep... where do I send my return? Rep: please send tracking number. Okay... to who? how? 12. Dont give you any contact information to check back with the person or give reference numbers for calls. 13. they think their website doesnt work with macs specifically (not necessarily safari.. its the mac computer haha)... I use google chrome. their website was throwing the same errors on my friend's pc as well. You would think with how big of a company they would figure all of this out. GET IT TOGETHER ASHLEY!!!!! I am not exaggerating ... this is the worst customer experiencesss (plural) I have ever had. I kept thinking.. okay.. here is their time to redeem themselves and then it just keeps getting worse. I honestly wonder if I will ever get my full box spring that I spend $400 on. I should have went with tempur pedic or ikea for all this furniture.
WORST DELIVERY EVER! I cannot even begin to explain how horrible it was to get my delivery. It took me A MONTH and HOURS on the phone with customer service. I timed the last call and I waited 3.75 hours just to speak with someone in customer service after receiving ANOTHER call stating that my bed would not arrive on time, this final time was at the end of the month. I ordered the wrong bed at first because Ashley's website had a picture of a bed with drawers on it. This was in fact the wrong picture and an inaccurate description. I waited 2 hours that time to try to talk to someone who could tell me why they had a picture of a bed that was not the right product. Thus, I had to cancel that order and reorder the correct bed . This process was a nightmare. I received a call two days later after changing the order saying the bed would be a week later. I was okay with this. Then the second time, I got a text message the morning of deliver SO EXCITED that my bed was arriving! The text said "they were on there way and would be there in 10 minutes". Well.....I waited...waited....missed a work meeting.....then made a call and hour later after no arrival. Can you guess what happened next?? Oh yeah....I waited 1.5 hours to talk to someone to figure out what was going on. Finally talked to someone very nice in customer service not at the main office and she said she would have to cancel my order unfortunately due to the order being backordered. She was nice and apologetic and understood my frustration. She followed up with what she said and the order was changed by 10 am the next day. Then.....I receive ANOTHER call 3 days before delivery saying THE ORDER IS NOW BACKED UP UNTIL THE END OF THE MONTH!!!!!!!!!!! This is now almost going into 2 months of just trying to get a bed. This lady was ZERO help. Told me to call the main location. GUESS WHAT....I AM STILL ON THE PHONE WITH THEM!!!! This is now 4 hours LONG! I wonder if I will ever get my bed. :( :( I also have $800 taken out of my account for an item I have still not received. I also would appreciate a discount of some sort. Ridiculous. I am so disappointed by the whole process and how much of an inconvenience it has been.
From the moment I walked in I was helped by Spencer Anderson who gave my the best customer service from beginning to end. He showed me exactly what I was looking for and was knowledgeable and cared about what I was looking for. He even went out of his way to get an item out of their warehouse and assembled it to show me upon my return visit later that day. I’d go back just for that customer service. Thank you Spencer and Ashley HomeStore for the new furniture!
Have bought our last two sofas at Ashley’s (both designs being Ashley exclusive) and we love them both. Ryan at the Salt Lake location was super helpful. 👍🏼
I wouldn't give this store a 1 star but I had to to be able to post. It has been nothing but a nightmare. I order a loveseat for a bedroom from the Ashley store in Jackson Tn & told Hunter who was my salesperson that if it couldn't be delivered before a certain day that we wouldn't even bother to order it. He supposedly checked & it was supposed to be delivered a week before time so we went ahead with ordering it. To make a long story short. I have been dealing with them for weeks now trying to get my cc refunded for something that should have never been charged until it was available or ready to be delivered but I've been charged & never received it & it's still unavailable. Everytime I call they say it has to be sent to corporate & then it takes like 7-10 days. The problem is no one is sending it to corporate to be credit back & don't really care. I was told that sometimes the salesperson that makes the sales will leave it open because they get a percentage of each sale. So let this be a WARNING to others. I wouldn't buy anything from Ashley's in Jackson Tn or take a chance on any Ashley's store If my life depended on it. I'd rather do without than have the stress & headaches of the unprofessional treatmeat & experience I've been dealing with it's not worth it folks. My niece got a bedroom set also & they brought her the whole set & told her her bed rails would be in in April. Tell me who delivers a bedroom set without the rails & tells you by the way your rails that goes with sleigh bed will be in 3 weeks later. Really who does this... Oh Ashley's Furniture. Once again wish her luck on getting her bed rails so she can get her footboard out of the closet.