Ashley HomeStore Salt Lake City, UT
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Really good service
First time buying in this store ,really bad experience, no recommend you buy in here, I have waiting for get this on stock ,warehouse never has my furniture for almost a month ,wasted my time
Always a great experience, I've been buying furniture there for along time and they are very helpful without being pushy, great quality and best warranty... Always great to work with...!! Thank you Julissa you are fantastic, will be working with you again, thank you for all your help!!!
I went to Ashley Furniture in Davenport Ia looking for a new mattress. The gentleman that was working in that department was absolutely horrible. I had questions about the different beds and pricing. He acted as if i was bothering him and was not interested in helping me since I wasn’t getting higher price top of the line mattress. He then proceeded to make a outbound call and ignore me for the remainder of the time. So I almost lost faith in Ashley Furniture for getting my new mattress. Then upon realizing the South Park Mall in Moline had a Ashley Furniture. I was reluctant to go in there but I did. I gentleman named James Brooks eagerly approached me and asked if I needed assistance. James went above and beyond to assist me with showing me the different mattresses and pricing. I wasn’t quite sure on what I wanted So he gave me his business card so I can contact hm. A few days went by and I contacted James and went into the store. He was very helpful and courteous. I ended up purchasing a mattress, box springs and frame. I would definitely recommend anyone to go see James over at South Park Mall in Moline, Illinois. He’s is awesome!!
Love the people and furniture. Hard to pick which furniture I want.
This is going to be long! We found a bedroom set through Ashley Furniture online that we liked for a reasonable price. We went into their Orem store on Black Friday too see if we could get a better deal. As we walked through the door we were handed a scratch off ticket and told “what ever the discount is on your ticket you can add it to the deal you get in store today.” The ticket was for 5% off purchase. Salesman Jarred approached us. We told him and showed him on my phone exactly what we wanted(easy for him), he looked it up and told us a price significantly higher than their online price. We asked to price match as advertised and used my phone to show Jarred the online pricing. Jarred called a supervisor over to ask if they could price match their own online price. His supervisor said yes. We then asked this guy in charge if we could add the 5% off to the deal. He responded “no, we’ve already dropped the price as low as we can go.” We asked Jarred about a mattress and box spring and informed him that we didn’t want to go to expensive right now as we would be getting a mobile base with a new mattress in a couple of years. He showed us some floor model mattresses at a discounted price. We chose one we liked and asked Jarred if it was what we needed for our king bed as far as if it was just a mattress or mattress and box spring or what? He said, “this is what you need. You will just have to pick it up because we don’t deliver furniture we sell off the floor.” That was fine. We picked up the mattress two days later. It took a half an hour for employees to discuss and argue who’s responsibility it was to help me carry the mattress out. It wasn’t Jarred’s responsibility. We asked about the box springs the mattress was setting on. And were told “no those box springs are super expensive it’s just the mattress.” We gave our old bedroom set away. Our new Ashley Furniture bedroom set was delivered on December 11, 2019. It is now January 7, 2020, and we still don’t have a bed. We are in our 40’s and are sleeping with a mattress on the floor like we’re broke teenagers. The delivery guy informed us that we needed to call the store because our salesman did not order the posts that go with our headboard. He also informed us that there was no box spring included with the purchase. We called the store and talked to a manager. He was nice enough to discount the price of the headboard posts they didn’t order. And gave us a small price off the box springs our salesman Jarred led us to believe was already included. They “can’t process a purchase like this over the phone.” So we made another special trip an hour away to pay for what we had been led to believe we already purchased. And we were informed the next delivery date would be January 8th. Today is the 7th. We contacted them as they have not called us to confirm delivery. We were told our stuff is not in this delivery because someone entered it into the system as “pick up. And we never scheduled the pick up.” 🤬🤬🤬 Ashley Furniture in Orem said they would call us back. It is almost close of business time for the day and we still haven’t heard back! I guess it’s good we are not elderly or handicapped getting on and off the floor every day. My name should be Misinformed Consumer. I don’t know anything about furniture but feel like I know a heck of a lot more about it than Jarred. They have their money because we paid cash. Everyone I know is going to hear about this. And I will never do business with Ashley Furniture again!!!!
I'll break this down into 2 parts, the sales floor/showroom and the warehouse/delivery. Ryan Young in the showroom is amazing. You tell him what you are looking for and he will amaze you. He doesn't try to oversell and does a good job of putting at ease especially concerning the many negative reviews the store has. Ryan gets 4 stars, not 5 only because he didn't give me the cheaper online price. Now, the warehouse/delivery. The delivery guys were pretty much spot on on the delivery time, window was 10-2 arrived just after 10. Now, the major issue, somehow the sofa I bought got taken out of stock damaged and still put on the truck. I have to refuse delivery and wait longer. Since this occurred on a Friday it won't be inventoried until the end of day today when the truck returns to the warehouse, new delivery date won't be setup until Saturday with an earliest delivery date being Monday. KK the manager at the store could care less about customers schedules and says it is their duty to be available during the delivery window. KK has a flippant attitude and should not be in management.
Ashley has decent a selection and decent furniture, but it takes way too long to get it. Only buy from Ashley if you can wait a few months to get the furniture. They schedule delivery, then reschedule due to delay, then further delay... Just super annoying.
Dissatisfied. My delivery was scheduled for today, I've waited for a call but received nothing. I called and was told that a delivery was not scheduled even after I told the woman on the line that my receipt states delivery on 12/26/19. Then I was told that it was entered after the cut off time. Why wasn't I told about this and why didn't I get a call stating that my scheduled delivery wasn't going to be honored. Then I had to go to the store to get a refund and I was told that it'll take 3 to 5 business days. You just lost a customer. Their attitude was a nonchalant one which turned me off.
We bought a table set from the store about a month ago and were given a pick up date at the warehouse of 12/17 that got rescheduled to 12/24. We called the store to confirm the rescheduled date being that it would be Christmas Eve, the store confirmed we were good to go. When we went to pick up our table set we were told to come back because it hadn’t arrived yet. We called the store and were told their system was down so they could not assist and suggested we call back. We then spoke to an alleged manager, KayKay?, who promised to give us a call back to schedule a complimentary delivery...we have gotten no call back. This store is a ridiculous joke. They take your money, lie to you and play with you. We would definitely recommend making your home furniture purchases elsewhere. We wish we did.
The sales person at the store was excellent. He took time to show us numerous sofa beds before we chose one. The store was very nice and great variety. However, the warehouse was a completely different story! We waited one and one half hours in a line of vehicles and then our order wasn’t ready when we backed up to the only delivery door open. Even though we got a really good deal, the warehouse experience and long pick up wait makes us think twice about returning to Ashley.
Great experience very helpful staff no pressure to purchase very respectful and knowledgeable
Ryan Y. was very personable, knowledgeable, and patient. As I was picking between medium and high fit pillows for about an hour 😂 he helped me find exactly what I needed. Thanks so much!
I am so upset. You have the worse customer service ever. We have been promised lots of thing in the last yr with never receiving any of them. I have had an issue with my loveseat that started in September. They still can’t get the parts ordered correctly. Ow after the very very nice technician spent 2 hrs trying to fix what should have just been replaced is now sitting in parts in my garage with only have a loveseat in my living room. This is the worse customer service ever. I have been told 2 different dates to when I can get a replacement. This is not a good time with the holiday and hosting family next week.
I have been a customer for years and never had any problem with Ashley's but this will be the last time I ever shopping with this company they changed my delivery date three times with out telling me, not only did I take the days off fromthey changed the date yet again and when I finally received my order everything was not delivered and again no call telling why I WILL NEVER SHOP WITH THEM AGAIN.. ..
Had a great experience with Ryan Young. He was very knowledgeable and easy going. The store also had a great selection as well as great prices.
Good experience easy to work with sales person.
Spent $1,900 on an adjustable bed, when delivered all that was on the truck was a box spring that is not even needed for said bed! When we contacted the 300 West location and attempted to explain the issue we were hung up on multiple times. The box spring will be returned and we will be doing business elsewhere.