Ashley HomeStore Salt Lake City, UT
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
A couch was marked for $499. So I went to purchase it, and suddenly the price was *wrong* and they wanted $1300. This place is a scam. Stay away.
I waited too long on the loading/unloading because the guy doing that left for the day. Twicei had to go ask someone that I was waiting outside with no luck of getting my furniture fast enough.. i am so annoyed with the waste of time like I have not spend more thank 8k....
Thinking you are getting a good deal...most likely not! Same products some place else : from 25% to 50% lee's expensive.
Don’t be fooled by the four stars. Maybe at one point they offered good products and servicing but not anymore. It seems the old staff is no longer there. My furniture arrived damage and there has been no resolution for over four months. An additional protection plan was purchased and still I have net been helped. Worst customer experience.
I had a very wonderful experience with Candy the awesome sales lady 👩
Great customer service. Products are a good value. We've bought a lot from Ashley.
I will start by saying, the delivery guys were very nice. The problems were: The store told us that delivery would remove our old bed. They gave us no details outside of that. When the delivery guys showed up, they informed us that our old mattress and box springs had to be wrapped. So there we were in 100 degree weather trying to wrap a king size bed in the middle of our yard. Next, our dresser arrived broken.... We won’t be receiving the replacement for a couple of weeks. Lastly, we were supposed to have gotten a night stand with our bedroom set, yet it showed no where on the delivery order. We won’t be getting that for nearly a month. To top everything else off, the store didn’t answer when we called (in the middle of this nonsense). I held for a really long time only to have a message come on to tell me I had to leave a voicemail. We will not be coming back to Ashley in the future. This experience dampened the happiness we should have had with our purchase. We have a couple of store credits we will be using. But guaranteed we will not be making future purchases.
Bought a couch and loveseat bundle 4 and half years ago now. The customer service in-store was not terrible. In January of this year, our couch, it is 2 sided reclining couch, the recliners started to break and were getting stuck when coming out and once you got them out, they would get stuck when trying to put them back in. I called their customer service and they set up an appointment to have a technician to come and look at them. The tech came out and said that he would need to order some parts and that they would be delivered to our apartment and when we received them, to call and set up an appointment to have a tech come out and fix them. We received the parts around the end of March! And that's when lovely Covid hit. So I decided to wait a couple weeks before I called. I finally called the beginning of May to set up an appt and they couldn't have anybody out to fix it until the end of June!! I tried to be understanding because they were getting caught up from Covid. Finally, it was the day of our appointment. The tech comes out and looks at the bottom of our couch, looks at the parts and tells me that the parts that were ordered are not going to fix the couch long term and that the previous tech should have just ordered a whole new couch since it was covered under our warranty. Ugh! He calls customer service to see if this is possible..it is. Goes to the store to see that they can order one. Calls me back and says it should only be about 7 business days. Tells me to call customer service and get a tracking number in 3 days. I call customer service and the lady tells me that it takes about 21!...21 business days for orders to be processed. A couple days later, I get a call confirming that they've ordered the couch and that our delivery date will be July 14th. Finally! A week before, we get a call that the manufacturer doesn't have it, so they have to push out our delivery date until August 10th. Fine. Then it turns into August 21st. They say we will hear from them a day before to find out a delivery time. I never hear from them. So I call, wait on hold for over an hour and get disconnected. Call back and hit a different prompt on the automated and get an automated message saying that I'm scheduled for delivery on September 8th!!!!!!! What!? Whatever! So guess what? Today, I got my couch that I've been waiting for for like 7 months. It's been 9 months since I originally called customer service. And the original tech could have just ordered a new couch. But...the boxes with those parts that I have no use for, the delivery guy wouldn't take today because he had no instructions to do so. So now, I still have unneeded, unwanted, useless boxes full of stupid parts in my dining room. I'm very, very frustrated with the customer service to say the least. Happy to finally have my couch, but seriously.
If I could leave a no star review I would. Today is September 7th, 2020. I ordered my couches in mid June! I understand the whole back order due to covid-19 and I have been very patient, even though week after week they would tell me it would be here. You can only be so patient when one thing after the other goes wrong. Aside from my delivery being set back SIX TIMES! I repeatedly would think I am getting my couches delivered, to end up not even receiving a call to let me know that my couches aren't even in the warehouse yet! FINALLY my couches arrived, then delivery took on a whole other disastrous path. They give you a date, then only the day before they give you a 4 hour time frame which you DO NOT have the option to choose. Then they call you the day of, TEN MINUTES before delivery to tell you it will be there. Ya well, if that isnt a messed up system then I dont know what is. This last time they told me 2:15-6:15, then I get a text at 12:00 saying they will be there in 10 minutes. ARE YOU KIDDING ME. Then they call because I'm not home and say my time frame was between 9-1...um no it wasn't. He said they will give me a call back to reschedule. I didn't receive a call for 4 days so I called them. Now the earliest date I can get it delivered is September 18th! Sorry for the rant but I wanted to describe how much of a headache it has been from buying something to be delivered from Ashley Furniture in Visalia, CA.
If I could give them a negative star rating I would. They will take your money and schedule a delivery and then not show up. No phone call, no email. Then they will tell you there is a delay, then they will send you endless apologies for delays and constantly waste your time. The will ignore you emails to cancel your order when you finally get frustrated after months of waiting and they will lie to you, like you don't have paper trail of the emails and text messages of what they have been doing. Absolutely the worst furniture company I have ever dealt with. My advice is NEVER buying anything from them. They definitely not customer oriented.
Very nice store they have a lot of beautiful furniture and right now they are having a 40 percent off sale
Poor Customer Service. I purchased the furniture protection plan from this store based on their recommendation. The outlet in my night stand broke so I went to file a claim through the protection plan. I was told to contact the customer service at the specific store that I purchased from. When you call, the call pulls you on hold for up to 15 minutes and if no answer, they send you to voicemail anyway. The voicemail message specifically states you'll get a call back within 24-48 hours of the voicemail. I've left numerous voicemails over the span of past few weeks and have YET to receive a call back. If you purchase from this store, don't buy the protection plan since they just pass the buck and don't count on getting service even if something is under warranty. TERRIBLE customer service!!
I bought a couch and a love 2 loveseats back in May it took them until August to deliver the couch and I hate it. And they don’t do exchanges or anything. Will never be buying from Ashley again.
I made my purchase with your store excited on my selection. The beginning of July and was told I should receive my sofa on the 24th of July and the love seat would be delivered the following week. I had to call to see where my furniture was. I made appropriate arrangements to be present when they arrived. When I called they said there was a delay and it would be delivered the first week of Aug. Waiting a month for our furniture, I called today. I explained what was happening and how I was very dissatisfied with the service and no.one following through. The woman assured me it would be delivered today. To my surprise I was glad it was my day off. I asked her 3 times if she was sure they were going to deliver today. She answered confidently, Yes! You will be the 3rd delivery today. Between 10am and 2pm. I would understand if she admitted in making a mistake for the wrong date, but she checked over again. Yes ma'am, 3rd delivery today, 10am-2pm. It is 3:25m. I usually don't take time to write a review. Since I'm still waiting...I thought why not? If it was exceptional service I would've written a different review. Hopefully they all get on the same page so they will decide who will be the head of the horse and the rear. Team work makes the dream work. Please fix this.
Ashley furniture is inferior compared to other furniture stores that are comparably priced. I purchased dining room set & the seat cushions were worn out in 12-18 months. I also purchased a sofa and love seat & those cushions crushed in under 2 years. I contacted Ashley multiple times via phone, email and chat with typical answer about their standard limited warranty. I even purchased the extra warranty but that was just a waste of money. My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. I don't understand how a car manufacturer can make a driver seat that lasts for years with 10-20 hours/week service and Ashley can't make a dining chair cushion last more than 15 months. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store.
DO NOT PURCHASE THE FURNITURE PROTECTION PLAN. The service is through an outside company and I have placed several claims without response. Have called Ashley furniture several times and have sat for hours on the phone trying to request a couch cleaning service. Such a ripoff!
I will never buy from Ashley again. On top of the shoddy build quality they sold me an item that was discontinued (without telling me this item was discontinued). Told me for several months they will get me the item once it is back in stock. Then after 3 months I was told it was discontinued. They told me I would get the floor model. Then they told me I could not have the floor model. After fighting with them to return the set because of the missing item they said they would return the cost to me. They returned almost the cost. The item I purchased was a table and chairs set with a bench. I have a family with 5 kids. I had a table with no seating for months. I needed these items. Finally they said they will take the return. Refunded me $1200. Which is about the cost of the table... But not the chairs, not the bench. I ask about these but because I never got them I was never charged... But when I look at the price of the invoice it matches what my card says. Now I tell them I want things fixed. They use GBS as a warranty company. This is one of the largest rip offs you can come up with. They say they will call when they are suppose to come by. They do not. They say they will fix everything on your furniture. But they will not. My couch wobbles because of the shoddy build. And that is "normal for the furniture to be twisted". Everything that Ashley furniture sells is made with the particle board and "hardwood backed". This means that the fixtures inside that bolt items together are embedded in the particle board and break down quickly. In sum, the cost is astronomical for the quality, the sales team lying about every aspect to get your sale, and my issue with the discontinued items, warranty refusal to repair, and over charging for items never picked up.