Ashley HomeStore Salt Lake City, UT
Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated Ashley HomeStores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley HomeStore showroom today
Amazing prices and variety. If you go there, I recommend you 1000% to ask for Candy. She's amazing....
Great selection and pricing. Candi our sales rep was very helpful and friendly
Walked in looking for a bed, dresser and a bunk bed for my girls and Tom was beyond helpful. I didn’t feel pressured to buy anything and he was very straightforward as to when I could expect for my order to be ready for pick up. He was extremely patient with my girls considering they couldn’t make up their minds. He took the time to price things out and find the best deal for my budget.
Ashley's inventory is wide and deep in all departments. And, I was extremely impressed with their staff--especially Tom. He was professional, attentive, and went the extra mile over and over. It was my first time purchasing at Ashley's and let's just say that RC (give me the) Willey is in my rear window.
Went here with the wife just to look at beds but weren’t really looking to buy anything. However we were greeted by a very friendly and helpful employee there Chaney B.! He was very direct and honest right off the bat and not pushy whatsoever! We appreciated him coming directly to us after being ignored by several other salespeople sitting on their phones and offering to help after respectfully giving us some time to look. He went above and beyond as a salesman and ended up helping us find a product we loved and ended up purchasing immediately and we could not be any happier! I would definitely recommend coming here even it’s just for Chaney and his excellent service!
I wish I could write a review for the couch I ordered in cash 4 months ago. The problem is… I HAVE YET TO RECEIVE IT. They told me it would take 12 weeks. I was okay with that and called them at 14 weeks after hearing nothing from them. They told me that my couch was in their warehouse but wasn’t ready yet. I called another two weeks later and they tell me I can’t pick it up until they call me and we’re no help at all. Do yourself a favor and go somewhere else. Maybe they help you more if you go into debt and use their finance plan. What a joke.
I ordered a bedroom dresser set for over $1000. When one of the dressers arrived it was missing the divider for the drawers ( a very important part for the installation) I called to check into how I can get the part. Customer service said one would be sent out in 7-10 days, called back on day 8 to check the status of the part, now they say it’s back ordered and couldn’t give me an estimated time for this necessary part. I replied so it could be here next week or 5 months from now, she responded yes, I have no more information other than it’s been back ordered. This is crazy and very unsatisfactory. No we can ship you out a new dresser and have you return the missing parts one. Nothing, I’m at awe of the lack of responsibility being taken on Ashley Furniture’s part. Never buying anything from this place again. There is a very simple way to fix this problem, but yet no solutions offered other than wait.
Customer service is not good, I was lied to from the sale rep named Candi in salt lake, I got my desk and it was damaged and told them i want a new one and will see if that one is damaged if it is I want a refund and I was told that he would have to check with his manager, no I will get my refund in full if I do not get a perfect product!! Never will I shop here again!! I shopped here years ago and had the same problem, people dont know how to do their job or have good products that are not damaged!!
So disappointed. Frankly angry. Purchased $2400 sectional /COULEE Model in Norwalk Ct. You need to know, you are buying from 2nd party ownership. Not that it matters. Corporate did not help me in any way.. They just back up there State to State 2nd party ownership.Made me feel like a fool not knowing this.. Couch failed from 1st day. Seems Ripped. Under chaise cushion, base collapsed. So exhausted of dealing w/ Connecticut ownership & local warehouse. I'm 3 months in w/ no repair. And very little follow up & simple confusion. If you choose to buy anything from them,,, please purchase extended warranty. Don't waiver on the cost of the $$. You may need it. And please read it in full & ask as many questions u need to. I can't stress this enough. If you have any issues, for me at least, left so disappointed & and lost. Just don't buy from them.
I wish there was an option to give 0 stars. Do not shop at this store location or store whatsoever!!! We just recently moved from FL and have bought $1000s of dollars worth of furniture from Ashley furniture there. We hoped to come here in hopes of getting the same customer service & experiences we had prior. This location is below standards, has terrible customer service, and is horrible. After moving here, we heard that there were rumors of shipping delays due to warehouse shortages because of COVID. Totally understand that. HOWEVER, when we were in this store, the sales rep straight up LIED to us and stated (after we brought up the delays we were told about from people here) "No you won't have any delays and you'll get your couch in 6 weeks." So we placed our order June 14th. After 7 weeks, we went in to see what was going on because no one called us or could give us an update over the phone. They had no idea what was going on. Then they told us that we shouldn't have been told 6 weeks and that wouldn't receive our order until September 2nd. Fuming at this point because we were lied to, we were then sent an email stating that our order had arrived "ahead of schedule" and that it was going to be delivered August 31st. My husband called to confirm this and we were told that the information was incorrect by a corporate customer service line that it wouldn't be delivered until September 2nd. Today, we went into the store because at this point we've received false information 7 different times!!! And 4 of the changes happened in the last 5 days!! We now have to have 2 different deliveries for both pieces of our order instead of 1. They could've at least refunded our delivery fees!! This place absolutely sucks and LIES to their customers to get a sale, and they have terrible customer service! WILL NOT SHOP HERE AGAIN!
Worst experience ever buying furniture from them, ask for refund after waiting and waiting for my oder to come in and still not in, kept giving me the run around about when the furniture would be in, they kept changing the dates so after waiting so long I ask for a refund and they said we have to take 10% of your money...I advise you to never shop here go somewhere that you know you will get your furniture...😞😞😞 Ashely Furniture in Webster Tx
I will never frequent this establishment ever again. they are extremely unprofessional, and not attentive to their customers needs. I have never spent my hard earned money in a place and been treated this way. but I can promise you this will never happen again. I will tell everyone I know that’s looking to purchase Funiture to never frequent this company. extremely dissatisfied, very unprofessional, I’m very disappointed.
I would give no stars if possible. We ordered a bedroom set in March of 2021. In may they delivered partial bed pieces that were broken and missing parts. We contacted customer service and were told they had a new bed coming in 2 weeks and it would be ours since we were the longest waiting customer for this bed. The 2 weeks passed and then we were told this item was on back order and would not bed in stock or delivered until August 29th 2021. The frustration is mounting because we have bedside tables that we can nit return because it has been too long and are matching to the bedroom set we have ordered and nit revived. Oh I forgot to mention this was for my pregnant daughter who now in August is 8 months pregnant sleeping in a mattress on the floor. So waiting for our end of August delivery, only to be told that now we are looking at mid to end of December 2021. This is absolutely ridiculous. I understand that COVID-19 happened, and is still progressing, but how do you sell something you do nit have and have no idea when you will get it. Originally when this item was purchased it was in stock. Instead of putting the one purchased as sold until delivery. They oversold the product and their customers are paying the ultimate price. No customer service, store manager was no help. I am also sharing this on multiple social media sites. Everyone keeps saying it is not our fault we are a small family company and can not help this item has been and continues to be unavailable. Very disappointed in Ashley Furniture’s dedication to quality and customer care. This will be a last for my family.
Horrible service I did not get listened to and got no help. I honestly can’t believe they are still in business.