Ashley HomeStore Salt Lake City, UT

Ashley HomeStore Salt Lake City, UT


About the store

Ashley HomeStore is committed to being your trusted partner and style leader for the home. This commitment has made Ashley HomeStore the No. 1 furniture retailer in the U.S. and one of the world’s best-selling furniture store brands with more than 800 locations in 46 countries. No matter which Ashley HomeStore location you visit, you'll find stylish, quality furniture that's just right for any room in the house. Your home is more than a house, it’s the daily moments and experiences you share that make it uniquely you. At Ashley HomeStore, we celebrate being home with you. Our locally owned and operated stores are passionate about being the best and most affordable furniture store for your home. Visit your nearest Ashley HomeStore showroom today.

Recent Reviews
4.2 Star Star Star Star Star
(1073 reviews)
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Good experience easy to work with sales person.

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Spent $1,900 on an adjustable bed, when delivered all that was on the truck was a box spring that is not even needed for said bed! When we contacted the 300 West location and attempted to explain the issue we were hung up on multiple times. The box spring will be returned and we will be doing business elsewhere.

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Ashley HomeStore has an enormous selection, but most of their inventory is out of our price range. However, I can definitely recommend their clearance section for all you budgeteers out there. It might be a worthy investment to check into their clearance area every few weeks if you are looking for something specific.

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Payment plan was amazing and selection was great. I got what I came for. Thanks

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Horrible horrible delivery and customer service. My husband and I ordered a couch (which wasn't going to be delivered for a month), but we loved it so much we decided to wait. We were told our delivery window was between 9am and 1pm (not sure who is home during that time), but was told I would have 30 minutes minimum notice before the delivery showed up, so that gave me enough time to get there from work. I got a text 10 min before the delivery. I rushed home hoping to make it a just a few min late. I got a call from the delivery service asking if I was on my way and I told them I was 15 min away. They said they would wait for me. 5 minutes later, my husband notified me that he could see on our cameras that the delivers' were pulling away. I called customer service back and they basically told me I was SOL, that I agreed to the delivery window (which I never did) and that they will have to deliver a different day. They tried to retract their statement that I would have 30 min notice. I plead for them to have the delivers' come back, but no such luck. I was lied to multiple times, took an hour away from work, drove 50 miles round trip and still NO COUCH. I will NEVER do business with Ashley Furniture again. They REALLY need to work on their delivery service and customer service. Update: Drove to the store and spoke with a manager and they ensured the couch would be delivered. They added us to the last delivery of the day. Guaranteed by 3:30pm, but likely earlier. My husband left work early to meet the loaders, but they did not show up until 5:15pm. My husband was then an HOUR late to his second job. The loaders were insanely rude, shoved the couch through the door jams (I was a little afraid they might rip them off to be honest) and hit our doors against the walls, Slid the couches across our wood floors and pushed them down the wood stairs (very aggressively). The loaders scuffed up our walls, which had plenty of room if they were more careful. We told the loaders where we wanted the couch and they placed it about 2 feet away from the wall (so now my husband and I have to try to move it ourselves- I am 6 months pregnant). They left the pillows wrapped in the plastic wrapper sitting on my couch. To top it all off, there was a large size puddle of oil left in our driveway from the truck. I am so disappointed in the service I received. Especially because we paid $250 for the delivery. I love our couch, which is the only reason I allowed them to deliver and not refund our money, but there is absolutely no way I will EVER go back... and I will make sure everyone I know is aware of how we were treated by this horrible store.

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If I could put zero stars, I would! Although our in-store experience was great, the delivery and customer service experience has been AWFUL! We were told in the store when we bought our couch that we would receive a courtesy call indicating delivery would happen within 30 minutes (as my wife and I work and need time to leave work). Well we received the courtesy call indicating the delivery was 10 minutes away, not 30. My wife rushed to leave work and meet the delivery drivers, and she was told the drivers would wait FIFTEEN MINUTES. The drivers only waited FIVE minutes, left our house, and the operator told us, "Sorry, better schedule a different day." ARE YOU KIDDING ME!? After hearing about this, and watching the delivery drivers leave on my security camera I tried to contact someone, anyone at Ashley to tell the drivers my wife was almost there. I couldn't get through to anyone no matter how long I waited on hold. This is what we get from buying a 4 thousand dollar couch and because we weren't there within 10 minutes? Sorry, my wife and I both work and don't have the luxury of staying at home all day. This has been absolutely ridiculous! WE WILL NEVER SHOP AT ASHLEY EVER AGAIN. Do yourself a favor and NEVER shop here. Dismal customer service.

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After a very long search for a dining set I found an all hardwood set that is the right color and style at Ashley. Super low pressure, friendly sales person (Melanie) was very helpful. Wondering why I haven’t shopped there more often. I would recommend and will be returning for future purchases.

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John Terry at the Salt Lake store was extremely helpful! All the staff in this store are friendly, and you’d feel right at home while shopping for your furniture.

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John Terry @ Salt Lake was fantastic to work with. Incredibly polite and helpful. His great customer service is what made us buy from Ashley Furniture!

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Best place for great furniture

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SAVE YOUR MONEY & GO SOMEWHERE ELSE. Poor customer service, useless management and incompetent employees. EXCEPT FOR RYAN. If you do end up going to this location make sure you ask for Ryan, only good salesman they have!!

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GO SOMEWHERE ELSE SAVE YOUR MONEY AND A HEADACHE. Terrible service and over priced furniture. We ordered some furniture and they had the wrong address I called to change the delivery address and they canceled the entire deliver with no future date established. We where unaware of them canceling the delivery and waited around on the date it was suppose to come and it never arrived. No one made us aware of the canceled date I had to call the store to find out. It was the store manage who canceled it for who knows what reason. Terrible service and experience now I have to go all the way to the store to cancel my order because they say that they can't do it over the phone. BEWARE AND STAY AWAY. GO TO RCWILLEY INSTEAD.

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Terrible service nothing but issues with our purchase, they canceled our order delivery and there wasn't a new delivery date established. Go somewhere else and save yourself the hassle. Don't remember the store manages name who helped me be she was terrible and is the one who canceled our delivery but told me my item would arrive on the date that was established. Such an annoying experience. Cancelling my order all together and going somewhere else. HORRIBLE STORE AND THERE'S MUCH BETTER PRICES AT OTHER STORES.

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DO. NOT. SHOP. HERE. seriously, this is not worth it. Worst customer experience I have ever recieved. And if you get past the bad in store customer experience, you get the luxury of picking up your furniture by driving to West Valley to their warehouse, and waiting in line for 2 hours to get your furniture. The employees have NO sense of urgency at all, even with a line of 15 cars behind yours. Not worth the terrible experience from start to finish.

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Buying something from Ashley HomeStore means driving out to a warehouse and waiting in line for an hour and a half. Waiting in line is not worth the time! I tried to call and cancel my order and to cancel my order you CAN'T do it over the phone. Instead you HAVE to come in to the store to cancel it. This is an awful experience and poor customer service. Be prepared to file a dispute to get your money back from this company.

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They rise there prices before thanksgiving and then advertise some a little different prices or promotion making customers think their cheap and they are not!👎just like Wal-Mart👎👎👎👎👎

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This was my first time shopping at Ashley's. I knew what I wanted from the ad. The store was quite no one in sight. So I walked around, then I seen someone on the phone halfway across the store. When I approached him, he decided to postpone his call and help me. I told him what I wanted. He showed me the power lift chair I was looking for. I tried the chair out and was satisfied. I purchased the chair and a extended warranty and picked up the chair the next day. It would have been nice if the salesman approached me instead of turning his back and making me walk to him. I would give 5 stars for the chair and the price. I give the salesman 3 stars for not acting like he wanted to help me. He did sell me the warranty. The chair sold itself.

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Great service and great selection.

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