Ashley West Jordan, UT 84084

If your sales tactic includes having a sales person follow you around the entire store and be on your heels the entire time, you need to resort to something else. It was really uncomfortable having this person behind me every second, every move I made. It ran me out of the store. I didn't want to be rude and tell them to leave bc I understand they are trying to do their job, but it felt awkward and very uncomfortable.

I have had some issues and when I called and talked to the manager Ralph his answer was We're all new here. So 5 people told me the wrong answer. That is just poor training. Had to call customer service and they fixed it. The people at the store are hopeless, go to RC Willy!

They lied. I purchased a TV stand with a fireplace insert at the store in Jordan landing. I was offered 60% (55.65% per my receipt) off because I did the in house financing. The full price was $1549.99. $749 for the stand and $749 for the insert. After 60% off it came to about $684. Fat forward... Now that we are confirming the info for delivery, they are trying to change the deal. According to the store manager (Ralph) we only bought the tv stand and the fireplace would cost $500 more (here's the kicker... He assisted the new sales agent with the sale) The store manager hung up on me when I tried to address their mistake. Then threatened to call the police when I showed up to the store. I will be rejecting delivery when they show up if it is not the product we were sold. I am also reaching out for legal advice on the matter. They are some very shady folk. Especially Ralph.

We ordered a bedroom set from the salesman Courtland and were told it would take 6-8 weeks. 20+ weeks later and multiple follow up calls I was told ‘extreme backorder’ was the reasoning for it taking so long we decided to cancel. I was also on hold with their customer service for over an hour both times. I also won’t get a refund until I get a cancellation email, wait 48 hours, then have to call customer service again to even process the refund for me. Horrible service and we are not happy. I will never order furniture from Ashley again nor recommend anyone to. I was told they were horrible and it turned out to be true!

Avoid their warranties like the plague! They only cover "incidents". They don't cover any of the most likely things that go wrong with our furniture. Leather cracking and peeling, stitching coming out, pinned pieces coming unpinned, etc. You cannot return or exchange beds for any reason. You could spend $3000 on a mattress and find that it absolutely kills your back and you're absolutely stuck with it, whether you call them the next day or after a few months. You're totally out of luck.

Holden has great customer service! Thank you for all of your help!

Great prompt service. Bought a nice plush sectional customized. Pick up at warehouse was fast and easy. Sales people can offer better discounts so make sure to ask for additional discounts.

Furniture store with lots of selections. Manager was really great, very helpful 👍