Ashley Store | Rutland, VT 05701

I purchased a sofa in-store. I was never told my sofa was on back-order. Communication would have been nice. They were going to charge a $99 delivery fee to deliver a sofa half a mile down the road. They do not have competitive pricing. My recommendation is to buy online

The only reason I am giving this store even 3 stars is because our salesperson, Donna, was an absolute pleasure to work with and this would be a 5 star review otherwise. Unfortunately, Donna was not there the day that my wife and I went in to decide on the two twin beds that we were purchasing. Tricia introduced herself as the store manager and proceeded to assist us. When my wife showed me the beds one of my main concerns that I conveyed to Tricia was a particle core product being used anywhere on the beds. Working in an industry that uses particle board products on many items that we sell it was apparent that there was, in fact, some particle board in these items but it was explained to me that it was ALL engineered wood and there was nothing else in this price range for the same quality (whatever that quality was). In an effort to get to the source of my disappointment here I will move to the point that this turned into a, in my opinion, short, one sided and somewhat rude conversation that was clearly not going to go anywhere without upsetting my wife. Story short, we ended up with the beds (and other items) and although the construction of them is not really what I wanted they are nice beds. The importance of me writing this review (my first one ever) is that I feel the store manager made a Value Judgment about our purchase and assumed that we needed to settle on a product that I wasn't convinced that we wanted. In fact, I would have preferred to be shown a higher quality product completely understanding that I was going to pay more for it but was never even offered the opportunity to do so. Instead, we were caught up in a disagreement about the construction of the furniture that was making my wife uncomfortable. I will admit that maybe I should have been more persistent about seeing another option but the experience was going south so quickly that I just wanted to finish up with her and be on our way. On a better note Donna was awesome, the delivery guys were great and although this singular experience may not represent this stores regular practices, this was my experience.

A month ago we bought our new sofa at Ashley.Our sales rep Donna was an absolute pleasure to work with. She guided us through the process and made sure we were getting the best deal possible.Our experience was so great that we went back today to buy more furniture from them.The entire staff is extremely helpful - truly no pressure, no attitude, 100% positive experience.

Really good experience working with Doug. My purchases arrived at the warehouse on the date I was told and items look good in my condo. Very happy this time around.

Really good experience working with Doug. My purchases arrived at the warehouse on the date I was told and items look good in my condo. Very happy this time around.

We went to 5 other large furniture stores the day we ended up finding our dream couch at this Ashley. The salesperson, Glenn made himself available but did not smother or pressure us like at the other stores. He was available friendly, knowledgeable and sincere. I see in some other reviews that the delivery charge policy may need some updating but for us it was fine since we live 40 miles away. Maybe just double check the fee before agreeing to a delivery. I highly recommend this store. The prices are great, they have a great styles and the atmosphere is friendly and comfortable.

The manager of Ashley did call me after seeing my review here and explained from her perspective why the delivery charge was $100. I appreciated her reaching out but I still wasn't satisfied with the explanation of the $100 delivery fee. What is disconcerting to me is that a major furniture competitor near Costco quoted me a delivery fee of $79. 99, and the distance from that store is much greater than the 2. 5 miles from Ashley's to Essex Junction. Oh well-lesson learned I suppose.

I was shopping for an easy lift recliner for my elderly mother. I found one she like and it was a floor model. So far all is good. I also purchased a 4 year maintenance contract to cover the motor. I'm still good with the experience. What I'm not happy about is the $100 delivery charge for the chair. I only live 2. 5 miles from the store and I KNOW the salesperson quoted me a much lower delivery charge initially but she didn't write the amount on her business card. I regret not challenging the manager on this exorbitant delivery fee. Because I feel I was overcharged I probably won't shop here again nor recommend it. There are better choices in the area.