Ashley Store | Rutland, VT 05701

I read that this was the best place locally for quality furniture. needed delivery for a sofa I had my eye on. I was told it would be delivered within 2 weeks. On top of forgetting to charge delivery fee, and then threatening not to deliver until they collect it, they lied and my furniture was delivered a week later. They only deliver in our direction one day a week. My sofa was eventually delivered with care, but the sales people were unprofessional (a different sales person ate pizza in front of us) and dishonest. Never received a discount or any compensation for their errors.

My girlfriend and I ordered a sectional. The wrote on the receipt 2 weeks. It's been a month and a half. We finally got a delivery date and a time frame of 11-1pm. No show. I called an hour ago and they say the should be here. I wait another hour and no show. They simply cannot tell the truth. We will never use there business again. When you confront them, they have an oh well attitude. No apology or care. Horrible customer service.

Have shopped in this location and was treated to an above and beyond service experience from their friendly staff.

They didn't want to sell anything and all prices marked wrong as per sales associate I tried to buy dining table set but sales associate didn't want to sell me anything and had excuses with prices or out of stock ,I felt racism if that so they must be stupid to loose sales...

The store was clean and well cared for. The staff members were attentive to the customers as they became free from other customers. I was in there for a purchase and had a fairly new member. He was polite and very honest. I was happy up until I found out the stores do not carry the same products. We were after a Stearns and foster mattress but only the Willison store has them on display??? Don't people down from a different part of the state want the same selection? Thankfully the only display they had my wife liked. Moving onto wait time. I was told 8-10 days, and I was also looking at a black beauty rest, again 8-10 days. Well after 10 days I was told it was in a warehouse in NY. I was like perfect should be here in 1-2 days right. Got a yep and well I picked it up 8 days later or almost twice as long. In the end im happy with it, but I would have preferred an honest answer on the wait, as I may have gone or Boughen elts were.