Ashley Store Rutland, VT

The store was clean and well cared for. The staff members were attentive to the customers as they became free from other customers. I was in there for a purchase and had a fairly new member. He was polite and very honest. I was happy up until I found out the stores do not carry the same products. We were after a Stearns and foster mattress but only the Willison store has them on display??? Don't people down from a different part of the state want the same selection? Thankfully the only display they had my wife liked. Moving onto wait time. I was told 8-10 days, and I was also looking at a black beauty rest, again 8-10 days. Well after 10 days I was told it was in a warehouse in NY. I was like perfect should be here in 1-2 days right. Got a yep and well I picked it up 8 days later or almost twice as long. In the end im happy with it, but I would have preferred an honest answer on the wait, as I may have gone or Boughen elts were.

Amazing customer service ,Damien is kind and helpful. I love my new bed and plan on getting a view more new pieces of furniture soon. Thank you and Happy New Year!

Friendly staff. Great products. 100% recommend!!

My son loves his new bed! The quality is excellent!

Great sales team to work with. My son loves his Ashley bedroom set.

It’s pretty bad in times like these when you go to a store to buy furniture you find exactly what you want but they can’t sell Off the floor but they can’t give you a specific reason why only they have a district manager or an inspection coming up . said delivery would be 8 to 14 weeks well they realize that people might want to spend money now and not wait 8 to 14 weeks!! A sale is a sale I can’t imagine a district manager or the corporation itself telling you not to make money by selling off the floor!

I wish I had read the reviews more thoroughly. I realize that furniture is difficult to find, but I did not need the snarky salesperson (Damion) speaking to me such as he did when inquiring when a delivery would be made. I asked for 2 weeks in a row. Every response was -I am emailing the delivery department now-maybe Thursday, when we are in your area! I had paid in full- over $3000, and still 2 weeks later, no date had been set. I was told that I could cancel, since they couldn't set a date, after two weeks of waiting. It did not even have to be ordered, it was right on the showroom floor. I finally decided to cancel and called. I had to leave a message on a machine, for no salesperson answered the store number. I was immediately called back by a rude salesperson (Ashley) and told I couldn't cancel, I could only get a store credit. Ashley told me "Good Luck with that" When asking for a refund on merchandise not delivered. I was not allowed to speak to a manager, or even have the owner's name, to speak about this issue. Ashley Furniture will not have my business again......Livingston's Furniture in Queensbury, NY will always have my business.

Great in store service. Delivery was on time, expertly handled . Will be buying our bedroom set from here in the near future

After shopping for over an hour with my 75 year old mother, I still couldn’t get anyone to help us despite 3 people behind the counter. Finally a girl named Ashley answered some questions, but was not knowledgeable nor would she leave her counter seat. Offered no suggestions or assistance at all. Treated us as if we were inconveniencing her and her phone time. Found several items I wanted, but ultimately waited until the next day and made my large purchase from a different location

Damien was super helpful and worked with us to get the right fit for our needs and small space but still get the lounge piece I wanted and recliner my husband wanted!

Nice friendly staff prices are not to bad

We recently purchased mattresses and we dealt with Ashley Lamb, after a few hiccups along the way we are happy to say that everything was made right and I just wanted to say that Ashley went above and beyond to help us out!! Thanks again Ashley we really appreciate all your help!!

I bought a bed the sales rep was very pushy. I received a message that it was going to be delivered between 11 and 1, I was out planning to be home by 11 and they showed up early, never called to let me know they were there. My roommate let them in and they brought in and set up the bed. When I came home and laid down on the bed I was immediately disappointed thinking I had made a mistake. After online investigation I realized that they had delivered the wrong mattress. I called and they couldn't find me in the system. I have been told 4 times that they corrected they record and they have not, they said it was unlikely that I had the wrong mattress and when I gave them the item number they realized it was the wrong mattress. Did not offer to make up for delivering the complete wrong mattress and the worst part is if I hadn't noticed I would have lived with the wrong mattress regretting my $2,000 purchase because of their mistake.

Wonderful customer service every time I have purchased from Ashley. We have been to the store and purchased from Ashley several times. We are always thoroughly pleased. If we ever have any problems they are quickly resolved with no issues. Love this place and their affordable & stylish pieces!

So pleased with the customer service. They always go above and beyond to find me what I need. I have made several purchases and will definitely be back again.

The best furniture store in Vermont! Such a helpful team running the store. They are willing to go above and beyond to ensure customers are satisfied. We have purchased from them several times and plan to again in the future! We love Ashley!!

The woman running the store was rude, not helpful at all.

Friendly

Buyer beware. They sales dept. lies to customers to get them to purchase the extended warranty and then will not honor it. I purchased a $2400 sectional and it's a piece of crap. The back cushions are all sagging and when I unzipped them I find that some of the stuffing is in bags and some of the cushions have loose stuffing. Tricia, the manager tells me that's normal, she must think I'm an idiot. I was talked into this warranty and told it covered everything, including damage caused by pets. Now they tell me that's not true, another lie. Obviously they make a commission on selling the warranty so they'll tell you anything to get you to purchase it. I called during COVID to lodge a complaint before the warranty expired and was told to call back after COVID. I called and was told that I am now over the warranty period. Who runs a business like that. I WILL NEVER BUY A PIECE OF FURNITURE FROM ASHLEY EVER AGAIN. I'll go to the Superstore where they're truthful, sell quality, and stand by there product.

We got our furniture through these guys.

How i wish I would've read the reviews before shopping there. Just like everyone else I spent $1500 on a bed that appears it will never show up. How their behavior isn't criminal is beyond me. Do not shop here unless you want horrible customer service and furniture delivered half a year after you order it!

Wish there will be zero stars ! Similar experience like other customers - terrible customer service, terrible reputation anyone I talk to . Ordered furniture - was told it will be in at the end of October now I was happily informed that I might have it possibly beginning of 2021. If you need actual furniture do not use them . They apparently are famous for selling you the virtual one.

Damien was great help in helping me chosing the right pieces of furniture for me.

Great pricing and friendly employees. Our sales rep Joeen was fabulous. Matt and Justin, the gentlemen that delivered our mattress were polite, friendly and made the whole experience awesome. Thank you!!

I would not recommend shopping here. I stopped by today to find out about couches in my prices range, the woman said “yes they do have them.” When asked if she could point me in the direction I was told “they were all over”. This associate had no interest at all in showing me the couches that are available and left me to wander around the show room where I only found one couch in my price range. I was ready to purchase a couch today, I wasn’t just browsing; and this brunette with glasses made me realize I should take my money elsewhere

Horrible service and a rip off they sell at 5 times their cost.

Love this store! Quality products, friendly service, and an excellent showroom! I enjoy being able to shop somewhere that doesn't feel like a warehouse. I have bought several items there and have been impressed with all of them.

I was pleasantly surprised when I walked into the Rutland location for Ashley furniture. I was greeted by an employee named Damien with a smile. It was a welcoming atmosphere and reasonable priced. Ashley’s Staff was helpful and very knowledgeable and helped me pick out the living room of my dreams I highly recommend stopping here for any of your interior needs.

I have shopped here on numerous occasions and Damien and Ashley are both always very helpful! We purchased the best mattress we've ever owned here and look forward to getting our new living room furniture and dining room table from them, too! The store is always clean, well laid out and you're greeted by a helpful employee right away, while also never feeling pressured! Love it here!

Customer service was outstanding from.start to finish. This is the only place tonshopnfor quality furniture at an affordable price!

Great place to shop for furniture. The staff is very friendly. I'd highly recommend this store for your furniture needs.

Always great

Lots of furniture choices on display, good prices and friendly staff.

I purchased a sofa in-store. I was never told my sofa was on back-order. Communication would have been nice. They were going to charge a $99 delivery fee to deliver a sofa half a mile down the road. They do not have competitive pricing. My recommendation is to buy online

I purchased a sofa in-store. I was never told my sofa was on back-order. Communication would have been nice. They were going to charge a $99 delivery fee to deliver a sofa half a mile down the road. They do not have competitive pricing. My recommendation is to buy online

They where very helpful , and found exactly what i wanted !

The only reason I am giving this store even 3 stars is because our salesperson, Donna, was an absolute pleasure to work with and this would be a 5 star review otherwise. Unfortunately, Donna was not there the day that my wife and I went in to decide on the two twin beds that we were purchasing. Tricia introduced herself as the store manager and proceeded to assist us. When my wife showed me the beds one of my main concerns that I conveyed to Tricia was a particle core product being used anywhere on the beds. Working in an industry that uses particle board products on many items that we sell it was apparent that there was, in fact, some particle board in these items but it was explained to me that it was ALL engineered wood and there was nothing else in this price range for the same quality (whatever that quality was). In an effort to get to the source of my disappointment here I will move to the point that this turned into a, in my opinion, short, one sided and somewhat rude conversation that was clearly not going to go anywhere without upsetting my wife. Story short, we ended up with the beds (and other items) and although the construction of them is not really what I wanted they are nice beds. The importance of me writing this review (my first one ever) is that I feel the store manager made a Value Judgment about our purchase and assumed that we needed to settle on a product that I wasn't convinced that we wanted. In fact, I would have preferred to be shown a higher quality product completely understanding that I was going to pay more for it but was never even offered the opportunity to do so. Instead, we were caught up in a disagreement about the construction of the furniture that was making my wife uncomfortable. I will admit that maybe I should have been more persistent about seeing another option but the experience was going south so quickly that I just wanted to finish up with her and be on our way. On a better note Donna was awesome, the delivery guys were great and although this singular experience may not represent this stores regular practices, this was my experience.

This is a fraud place. Hi Team, I am not rude or I am not disrespectful, I am going to just state that facts and honest truth about your scam in the name selling products. I know you guys very busy scamming other customers and can't reply or solve the concerned and problems you guys created. I purchased in March the products for $2197, agreed for the worst wait for 8 weeks, after 8 weeks you said it's in a ship somewhere in the ocean on the way to dock. Whatever the reason just a frustrating experience shopping with you. And finally, you delivered on the 28th of June ( delivery charge $100 extra), which is nearly double the delay and forgive and moved on. I spent more than half a day to unpack and assemble and finding out its broken table and some parts look used, probably this a refurbished item. Sent you every detail with photos taken via email and in your facebook message. No response. Reached via phone give in online the line never reaches. And found a different contact number from my invoice paid and sales representative attended and said: "Customer Service team will handle these issue and will fix this for you, and they will work only on weekdays.". Again contacted weekday, in the phone line it gives you 3 options in IVR, even if you select Customer service it will go to the same person and again she said customer service is very busy they will contact you when they got time.

Fair

A month ago we bought our new sofa at Ashley.Our sales rep Donna was an absolute pleasure to work with. She guided us through the process and made sure we were getting the best deal possible.Our experience was so great that we went back today to buy more furniture from them.The entire staff is extremely helpful - truly no pressure, no attitude, 100% positive experience.

A month ago we bought our new sofa at Ashley.Our sales rep Donna was an absolute pleasure to work with. She guided us through the process and made sure we were getting the best deal possible.Our experience was so great that we went back today to buy more furniture from them.The entire staff is extremely helpful - truly no pressure, no attitude, 100% positive experience.

Really good experience working with Doug. My purchases arrived at the warehouse on the date I was told and items look good in my condo. Very happy this time around.

Really good experience working with Doug. My purchases arrived at the warehouse on the date I was told and items look good in my condo. Very happy this time around.

Really good experience working with Doug. My purchases arrived at the warehouse on the date I was told and items look good in my condo. Very happy this time around.

We went to 5 other large furniture stores the day we ended up finding our dream couch at this Ashley. The salesperson, Glenn made himself available but did not smother or pressure us like at the other stores. He was available friendly, knowledgeable and sincere. I see in some other reviews that the delivery charge policy may need some updating but for us it was fine since we live 40 miles away. Maybe just double check the fee before agreeing to a delivery. I highly recommend this store. The prices are great, they have a great styles and the atmosphere is friendly and comfortable.

Very happy with service & choices. We ordered couch/out of stock but ok with that because it's exactly what we wanted.

The manager of Ashley did call me after seeing my review here and explained from her perspective why the delivery charge was $100. I appreciated her reaching out but I still wasn't satisfied with the explanation of the $100 delivery fee. What is disconcerting to me is that a major furniture competitor near Costco quoted me a delivery fee of $79. 99, and the distance from that store is much greater than the 2. 5 miles from Ashley's to Essex Junction. Oh well-lesson learned I suppose.

I was shopping for an easy lift recliner for my elderly mother. I found one she like and it was a floor model. So far all is good. I also purchased a 4 year maintenance contract to cover the motor. I'm still good with the experience. What I'm not happy about is the $100 delivery charge for the chair. I only live 2. 5 miles from the store and I KNOW the salesperson quoted me a much lower delivery charge initially but she didn't write the amount on her business card. I regret not challenging the manager on this exorbitant delivery fee. Because I feel I was overcharged I probably won't shop here again nor recommend it. There are better choices in the area.

Great service and selection

Fast service with reasonable prices for quality furniture.