Ashley Store | Williston, VT 05495

Daphne Bratcher provided such great customer service. We are very happy with our purchase and we will certainly keep her in mind for our future purchases.

I went to the Ashley Furniture store in Williston after unsuccessful attempts at other furniture stores. I needed a recliner for recovery from a major surgery so it was urgent in nature. I was met by Daphine and not only did she find me the perfect recliner she was able to get approval from the manager for me to get a floor model and take it home immediately! I couldn’t have asked for better service! Thanks so much Daphine!!

Highly Recommend working with Daphine Bratcher & Brennan for any of your furniture need’s they are the best! Super knowledgeable & exceeded my expectations. If you wanna leave a store with a smile on your face ask for them! ⭐️⭐️⭐️⭐️⭐️

I just wanted to give a shout out to the AWESOME gentlemen that came to make the delivery. 1st time around was Mike and Christian and the 2nd time was Mike and Nick! Awesome service, just good kind souls, and just had wonderful personalities. I'm super grateful and appreciative.

The delivery drivers were awesome! They were quick, friendly and clean. Also Daphine and Tricia were so helpful and knowledgeable inside the store. Thank you all!!

LOVED IT we had Brenan helped us we had a hard time figuring one out we loved them all loved it totally recommended

Worked with Daphine- she is amazing! Helped me pick out a couch and ottoman. Went above and beyond and helped me load it into my car. Rock star service!

I had a wonderful experience today with Daphine choosing new furniture, as we are downsizing my parents living situation. She made a stressful situation pleasant and seamless. Great customer service with a smile still exists. Thank you Daphine!

Ordered a couch last month and was told we would get it mid December the latest. We checked in a week later and was told end of November. That didn’t happen so we called again, was told beginning to mid December. I called today to check in and we are now being told “hopefully before Christmas” and that it’s not even being shipped until mid December if all goes well. Lie after lie just to get a purchase from us, not to mention all the purchases we’ve made at this store and have been patient every time. Well no more!

Recently purchased a couch and was told they can do financing for it like a car. Found out later that they sell this to you when they are actually selling you their credit card and give no knowledge of this! I do not need more credit cards. Do not buy from this store, unprofessional and scam artists.

This is the worst store EVER!!!!!!! They will lie to you about delivery then lie again then again. You will spend months trying to get your merchandise.

Very disappointed with the service here. I stopped in with a friend to look at a mattress, but found a recliner that I really liked. I asked about free delivery and was told yes that I lived in the mileage range. I went home to talk to my husband, and when I called back the next day to make the purchase, they had conveniently forgotten our conversation and told me that the delivery would be $299. Poor customer service.

Staff was great and helpful (Michelle) and Trish was forgiving and understanding when we were a little delayed in arranging the delivery due to construction issues. Finally, the two delivery people were outstanding! Careful, complimentary and sincere in wanting my furniture to be delivered without damage and set up where and how I wanted it. Will start any future furniture needs with the Ashley Williston store!

Fantastic showroom with a great selection and beautiful furniture. Donna is exceptionally friendly, helpful, and low-pressure. Highly recommend!

We walked and were immediately greeted by Mike. He had the right amount of being available to answer questions and staying away that lets customers talk amongst themselves. I really appreciated his knowledge and advice. We got everything we needed. Thank you Mike!

Michelle went above and beyond to help us out! She was very helpful and we appreciate her patience with us!

I’ve had a broken couch for over 6 months now and I have the paid warranty so it should be fixed. Excuse after excuse as to why it’s not repaired yet and title to no communication from the warranty company or Ashley’s. The staff in the store has been rude and inconsiderate about our situation, the couch isn’t even a year old and not usable. Absolutely disgusted with the service

We had a great experience here with the sales staff picking out a new couch. They were friendly, attentive and not at all pushy. Our couch was delivered even earlier than expected, we got a sizeable discount from floor price, and even the delivery guys were good-humored and efficient.

Debby and Donna helped me purchase a couch at this Ashley location. They were very friendly, prompt, and listened to what I was looking for so they could guide me in the right direction. This helped me make my purchase easy and stress-free! Good selection of furniture items available. I will definitely be returning to this Ashley store for any home furnishing I need.

Nice furniture at a good price. Delivery was fast, within a month I had my new table, sofa and love seat. The salesperson, Donna Booska was extremely knowledgeable and helpful.

Nice staff, not our style...

The front manager she is soooo rude I just visited there on 25 june 2022 just to know about my bed frame because it’s already 6 month I already paid in advance on 8th January 2022 in this period they only send me 2 emails because i send them email about any updates ,6 month waiting is too much.Ashley furniture I’m not rich I’m working on daily basis to buy food to me and my family ,i just asking her how long it’s gonna take ,she arrogantly replied me lot of people are waiting since more than 1 year,than I requested her my money back because the way she was talking it’s so hurtful because she talking like I’m asking something for free. It is so disrespectful so please learn some manners.By wearing clean clothes and having white skin doesn’t make you a good human being if you have black heart ,black heart lady if you can’t handle the customer care job properly please stay at home give someone else chance.Good luck Ashley .

We had the pleasure of working with Adam when we were purchasing our couch and coffee table. He was knowledgeable, non-hovering, and kept us up to date with our order. He even squeezed in our delivery the day before when they were booked out.

Went in to look around. Staff were friendly but not imposing or pushy. Great selection of quality furniture. Found a few items for future purchase.

We found the right sofa and recliner for us... service people were very accommodating.

My husband and I went to purchase a mattress. We wanted an option that was IN STOCK so we could bring it home that afternoon as we live over an hour away. After we paid for our mattress and were ready to go pick it up from the warehouse we were told "all of the warehouse staff were out sick" and "no one was there to help us get our mattress". Our sales woman suddenly remembered this only after we paid, of course. We ended up cancelling our order, and ordered the product from their online store for several hundred dollars cheaper, and free delivery. Slimey.

I like this place staff are friendly the place clean. And has a lot of selection of very good and affordable furnitures I would recommend it.

We bought a sectional which we loved but had slight damage when it was delivered. Ashley personnel quickly took care of our problem and sent out a very cordial and highly professional to rectify the problem and fixed the sectional to our satisfaction. We want to thank Ashley's staff and Albert Duchaine. Would recommend shopping for furniture at Ashley's to everyone They stand behind their furniture!

The furniture here is cheaply built and not comfortable. The salespeople here are vultures until they catch a whiff that you're not going to buy something. Then they want nothing to do with you and become outright rude. Go to the Superstore next door.

Niceaffordable furniture store with lots of inventory.

I purchased a couch from this company and paid a $150 delivery fee. Upon it being delivered I decided it was far too large for my space. I was incorrectly informed by the delivery guys that there was not a return policy otherwise I would have had it removed that day. After a few days of just hating said couch I called the store and was told there was a 48 hour return time of which I barely made. I went to the store to pick out a different couch and made a pretty impulsive choice due to the time frame and was told I can return the couch and they will just swap it out when the new one comes in for just another $150 delivery charge. After mulling it over I decided I didn’t want to make another impulse choice and asked if they could just pick up the old couch for the $150 delivery fee. I was told yes on the phone then was sent an email shortly after about a 10%-50% restocking fee. 10% was the minimum. This charge was going to be waived when I was going to buy a new one but because I wanted to take my time this fee would not be waived. This is bad business. Do yourself a favor and do not buy from this company.

We were helped by Adam today and he was very helpful ,

Adam was great, no pressure, transparent about stock and delivery timelines. Top notch!

Customer service is a practical joke with this outfit. What started out as a exciting prospect of getting a new sofa back in April turned into 5 months of dishonesty and empty promises. An eely sales person with a poussulanimous manager is their recipe for a terrible buying experience. I don't usually disparage businesses. This clown show is well-deserving. I believe they actually believe their own lies. Stay away from this place. My family and friends have bought a lot of furniture here over the years. NO MORE! Shameful lot.

I bought a new bed here and adjustable frame. I an super excited to get it delivered. I had Niam help me and he was a great sales man

We purchased the Sealy mattress for almost 3K and the adjustable base from Ashley Home Store (July 18th). The delivery was both timely and professional. The 90 day guarantee to find the correct level of firmness/softness (in a new mattress) places our minds at ease. Debby is wonderful to work with and very courteous. What we eventually decided was to invest 4K in a Sterns & Foster mattress (10-year warranty). We've received the exchange from Sealy to the Sterns & Foster. The Sealy mattress was simply too firm for us ... what we needed was the plush (softer) mattress. After sleeping on the Sterns & Foster for approximately 2 weeks, it's exactly what we were looking for... A restful sleep that feels like we're in a cloud or sleeping on a big marshmallow. We are extremely happy with the Sterns & Foster! Thank you, Debby! 😁

Donna was so helpful. We explained what we were looking for and she walked us right to it. The sofa fits great and is a wonderful quality. Looking forward to years of comfortable use.

Hit or miss. Good selection of furniture with good sales. Would never pay full price for anything. Sales associates are hit or miss as well. Delivery drivers are rude and make snide comments about current furniture, furniture being delivered or home. Couch we ordered from them is great,bed set is cheap and handles are unfortunately plastic so we'll be upgrading those ourselves.

They didn't have what we were looking for. They were nice enough about it. I'm happy that we found what we were looking for at the local retailers.

Never got the furniture or a delivery date or any communication! Will not go back!

Had an amazing experience w Mike "Grouchy" Thomson. On top of giving us amazing customer service he also spoke to a coworker about not returning my messages. So happy we gave him a sale instead of the person we spoke to prior to him

I bought a sofa from Ashley's about 6 months ago. The 2 particle board supports holding the seat to the frame have both broken off. If you are looking for low cost furniture that lasts 6 months or so this place is for you.

Absolutely terrible experience today on Christmas Eve. Ordered a twin bed for my son when they deliver the bed they are supposed to install it as well. They left it on the front porch and did not install it. They also did not have any of the bed hardware in the box so I could do it myself! For FOUR hours I was trying to get the hardware to my house the person who answered the phone “couldn’t get a hold of the drivers and they we’re probably done for the day” ABSOLUTELY TERRIBLE SERVICE! Merry Christmas Ashley Homestore!!!

We experienced really great service. I went to four different stores looking for a couch. what I really enjoyed about this place was that the sales staff actually paid attention to you and made sure that your entire visit was assisted. Never did I feel like I was not paid attention to.

We came here for a couch after having difficulty with a 3rd party warranty. The general manager, Tricia was an angel! She helped us find a couch that would fit our family's needs, and that was in stock. We ended up splurging and getting a few additional items due to the high quality, great pricing and salesmanship. It was a joy bringing our business here and we will be back.

My sister was the customer. I was just a witness. My sis told the sales woman exactly what kind of sofa she was looking for. Based on the woman's questions, she didn't listen to my sister's request. As a former salesperson, I left the store immediately. I didn't want to ruin the experience for my sister just because I didn't like what I saw and heard. If you work on commission, "listen to the customer".

Doug is a great salesman, worked with our requests and we left happy. Ask for Doug.

Debby Jarecki is THE salesperson to work with! No pressure. No strong arm tactics. Very knowledgeable. Easy transaction. Two thumbs up!!

Make sure you ask a lot of questions about the insurance policy. My idea of exceptional customer service is working with the customer to find a solution, not cutting a check and calling it a done deal. Maybe take notes from Wayfair’s customer service?

Even the manager doesn't have customers service skills. Unfortunately is no 0 star here

Fun, friendly shopping at first, but don't have a problem you expect help with. Things change and friendly goes out the window.

Not our first visit to Ashley's and as always great service and reasonable prices!

Pricing out a love seat.

This store is nothing but a JOKE, Customer service goes a LONG ways. The manager who runs this store is so rude! How dare she speak the us customers the way she does. She said and I quote "I am done with you people, I cannot make you happy". She said this AFTER the WRONG furniture was delivered and the prior couch was wearing after only a couple months of owning. The manager needs to keep In mind that the only thing that keeps the store running is the CUSTOMERS. And without them, their would be no "Ashley Homestore". My Family will NOT be shopping with you folks again, after spending thousands of dollars there, I will NOT be referring my friends or family, and Ill be sure to tell all that I know about the LESS than POOR service I received.

Compared to most of the places in the Burlington area you can always find stuff in your price range. Friendly sales people and non pushy attitude. Got a great price on a leather powered loveseat with center console. Very happy.

Great service from Michelle! Purchased my very first new living room furniture!

After buying our sectional nearly 2 year ago I wondered if we really "needed" the warranty that we bought with our large three piece sectional. While we have been really happy with the piece itself, turns out, we did after an issue with the frame separating made part of the sectional unusable. I assumed making a claim would be an unbearable process and that our issue probably wouldn't be covered anyhow; as it is often difficult in my experience with such warranties. However I was COMPLETELY wrong. A quick phone call to the store got me connected to the warranty claim folks, who then had a tech scheduled to be in our home less than a week later. Jeremy was professional, efficient, kind, and fixed our issue and a busted zipper (thanks to our dryer) in no time. This process absolutely will make us return customers and was a 10/10.

Very friendly staff and general manager. We spent several hours with Debby, who patiently guided us as we made our selections. Store manager Trish was very kind and patient, especially when there was an issue creating our store credit application and communicating with the bank. It’s really nice to find this type of commitment to service and customer care!

Did not have what I was looking for kids bedroom sets.

Service and personal experience excellent as usual. Donna was and is a real excellent person to do business with. This is the third trip to buy items with. Always a pleasure to come. Thank you

Selection and service have gone drastically down hill. Absolutely no quality mattresses to speak of, and the sales staff are way too pushy. Consider a trip down the hill to the SuperStore.

Failed to disclose that by buying a Tempurpedic mattress through them the 100 nite sleep trial is no longer in effect. And the $350 recliner lasted almost exactly the one year warranty length before becoming unstitched.

The WORST customer service I've ever received in my life. They waited until right after my payment was processed to tell me I couldn't get my couch IN SIX WEEKS when I needed it by. (Which I told them when I purchased it- they said "not a problem".). I then got upset (no bad words were used, but I was clearly disappointed....as I should have been), and the so called "General Manager" of the Williston store basically didn't like me being upset so she HUNG UP on me and didn't offer one word of apology. So I said I'd cancel the order, and she said that takes 5-7 days ! LOL In summary, it worked out for the better because I got a Lane couch at Big Lots for less money, it's nicer, and they will deliver in 4 days!!! AVOID THIS PLACE AT ALL COSTS , if you value customer service. How does someone become a "General Manager" who can't handle a customer complaint without hanging up on them???? They should fire her and find someone who knows what customer SERVICE is.

We bought patio furniture at the end of summer in 2018, and come spring 2019, despite the furniture being in storage (as recommended), the furniture split in several spots. I contacted the store, and corporate response was that the furniture split due to moisture. So now I am stuck with furniture that will just split more and more. It is disappointing that corporate would allow furniture that would split given they are aware of the weather in Vermont.

Great services,prices and products!

Wide variety of furniture styles and decor items, offered at affordable price points . The very helpful sales staff provided product knowledge and helpful suggestions !

Very helpful staff, particularly Glenn

Great sales man. No pressure but so informational. Really good experience.

Looking to purchase a recliner today, and the manager assisted. Wonderful service at the store and warehouse.