Ashley Store Auburn, WA
Ashley Store
Store hours
Open today: 11:00 AM - 07:00 PM
About Ashley
The Ashley Store in Auburn, WA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to the Ashley Store in Auburn, WA!
Where to Find Us & When to Shop
Furniture Shopping Tips at the Ashley Store in Auburn, WA
Why Shop at the Ashley Store in Auburn, Washington?
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In-store offers
What our customers say
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Excellent and Knowledgeable Service at Ashley in Auburn. Tiana was terrific, the purchase was smooth and pricing/financing was easy. Highly recommend!
We had such a wonderful experience at Ashley Furniture at the Outlet Collection in Auburn, WA. From the moment we walked in, the atmosphere felt warm and welcoming. Tiana was incredibly down-to-earth, personable, and genuinely interested in helping us bring our ideas to life. She made the entire furniture-buying process feel remarkable, memorable, and truly homely, like we were designing a space that reflects our family and the life we are building. What stood out the most was how listened to we felt. Tiana guided us with so much kindness and patience as we explored different options for our home. She never rushed us and took the time to understand our vision, helping us piece together furniture that would make our home feel warm and inviting. You can truly tell that she is an interior designer at heart. She has a natural eye for how spaces come together and helped us imagine how everything would flow in our home. Her creativity and thoughtful suggestions made the process not just about buying furniture, but about creating a beautiful living space. Tiana truly has a beautiful soul. Her calm presence, patience, and genuine kindness made the entire experience feel special. Choosing furniture can sometimes feel overwhelming, but she made it smooth, joyful, and meaningful as we prepared to bring these pieces into our home. Thank you, Tiana, for making this experience so memorable. Ashley Furniture is lucky to have someone like you representing them.
Just walking in to the store, Carlos immediately asked me what I was looking for and guided us where I needed to be, left us alone and that let him know when we were ready. Carlos was young but very professional. Not pushy, also gave me a very nice discount.
I was very satisfied with the sales department. I found the furniture l was looking and everything was on sale. I would highly recommended Ashley Furniture.
Wonderful.It was a pleasure to meet Ms.Hannerh Davis nice lady.I give her a 10
Carlos was very helpful when we walked in. He immediately took interest in what we wanted to find. He also just let us wonder about to give us some privacy to consult with each other. Then he took us over to his big screen computer to show us what’s available in store and online. We end up buying the floor models which are still in great shape and at a lower price and we also bought a bench on line to be picked up down the street from my new house. Great job Carlos and still want the big screen computer.
Staff were warm, welcoming and friendly. Victor walked me around and gave suggestions where I appeared undecided. Great experience.
I visited Ashley Furniture with my wife because we were planning to purchase a dining table, and the experience we had with the salesperson, Brandyn Ward, was extremely disappointing and unprofessional. From the start, my wife explained what we were looking for and how we planned to purchase, but instead of helping us or answering our questions, Brandyn immediately told us to get qualified and directed us to fill out the application on the computer. He did not try to show us options or even look at the table we were interested in. It felt like we were an inconvenience just for being there. My wife asked him about financing options because during a previous visit another salesperson, Carlos, had explained that there were multiple financing options, including one that did not require running traditional credit. When she asked about it, Brandyn dismissed her and said, “Financing is always credit,” in a way that sounded rude and condescending instead of helpful. He also said that he knew more than Carlos and suggested that he was the best at what he does, but he was not willing to actually help us. At that point, we decided we would rather come back when Carlos was working since he had been helpful and respectful before. When my wife explained that she felt more comfortable working with Carlos, Brandyn responded in a passive-aggressive way saying, “Oh, so you don’t feel helped out? Well, have a good day. Bye,” and walked away. As we were leaving, he went behind the counter and started talking to another employee and said, “Oh my gosh, these people,” which was very unprofessional. My wife told him it was inappropriate to talk about customers that way. As we were walking out, I accidentally bumped into a chair and it fell over. It was clearly an accident. Brandyn then yelled at me aggressively to pick up the chair and I responded by saying “or not” and we continued walking out. After that, Brandyn falsely accused me of threatening him and claimed that I said “I’m going to kill you,” which is completely untrue. I never said anything like that. I do not understand how he went from me saying “or not” to accusing me of making a serious threat. My wife told him to check the cameras, but he said there were no cameras in the store, which seemed unlikely. Throughout the interaction, Brandyn acted like he was very comfortable and confident that nothing would happen to him even if we complained. He gave us his manager’s name without any concern and acted like it did not matter what we did. It felt like he believed he could treat customers however he wanted. The situation made us both feel uncomfortable and honestly judged based on our appearance. It felt like we were treated as if we were not capable of making a purchase, even though we came in ready to buy furniture. When my wife asked for a manager’s contact information, the other employee present did not try to help and instead sided with him. This was a very upsetting experience. Customers deserve to be treated with respect and professionalism. We came in ready to make a purchase and instead were treated poorly and kicked out of the store. I hope management takes this situation seriously so no other customers have to go through this.
I visited Ashley Furniture to purchase a dining table and unfortunately had a very disappointing and upsetting experience with the salesperson, Brandyn Ward. From the beginning, I explained what I was planning to purchase and the process I wanted to follow, but instead of helping or answering questions, he immediately told me to “just get qualified” and directed me to fill out the application on the computer. He did not even try to look at the table I wanted or guide us through options. It felt like we were an inconvenience for showing up. I asked him about the financing options because during a previous visit another representative, Carlos, had explained that there were multiple financing choices, including one in-store option that did not require running traditional credit. When I asked Brandyn about this, he dismissed my question and responded, “Financing is always credit.” The way he said it made me feel like he was treating me as if I were stupid instead of taking the time to explain the options. He also stated that he knew more than Carlos and suggested that he was the best at what he does, which made his lack of willingness to help even more frustrating. That was the point where I decided I would rather come back when Carlos was working, since he actually took the time to help and explain things instead of brushing us off. When I mentioned Carlos’s name, Brandyn responded in a belittling tone saying, “Oh Carlos, yeah he’s a good guy,” and seemed annoyed that I preferred to work with him. When I explained that I felt more comfortable returning when Carlos was there, Brandyn looked directly at me and said in a passive-aggressive tone, “Oh, so you don’t feel helped out? Well, have a good day. Bye.” He then walked away abruptly. As we were leaving, he went behind the counter and began talking to another employee, Emma C., saying “Oh my gosh, these people,” which was extremely unprofessional and disrespectful. I turned around and told him it was inappropriate to talk about customers that way simply because I said I did not feel helped. On our way out, my husband accidentally bumped into a chair and it fell. Brandyn then yelled at my husband to pick up the chair and told us to get out of the store. My husband responded by saying “or not” as we continued to walk out. After that, Brandyn falsely accused my husband of threatening him and claimed that my husband said, “I’m going to kill you,” which never happened. I do not understand how he went from my husband saying “or not” to accusing him of making a serious threat. I told him to check the store cameras, but he responded that there were no cameras in the store, which I found hard to believe. Throughout the interaction, Brandyn came across as if everyone there knew him and that nothing would happen to him even if I made a complaint. He gave me his manager’s name with an attitude that made it seem like he was not concerned at all about his behavior or any consequences. It felt like he believed nothing would happen to him no matter how he treated customers. I felt extremely uncomfortable and honestly profiled during this visit. It felt like we were judged based on our appearance and treated as if we were not capable of making a purchase. Just because customers may not look a certain way does not mean they should be treated with respect and professionalism. When I asked for a manager’s contact information so I could report the situation, the other employee present did not try to help and instead sided with him. This experience was upsetting and unprofessional from start to finish. Customers deserve respect and proper assistance regardless of how they look. We came in ready to make a purchase and instead were treated poorly and ultimately kicked out of the store. I hope management takes this situation seriously so other customers do not have to go through the same experience.
Bought at the Ashley store and was told it would deliver faster and better price. Found online at Ashley for 50.00 cheaper. They would not credit the difference without big hassle. We canceled and took business elsewhere.
Curtious, professional, friendly and helpful.
Raquel the sales manager was incredible!
Nice community to live in. Friendly and caring!! We got community or activities too (Pizza days! Etc)
Victor was very professional and polite. I didn't feel pressured to buy just to look around and try out sofas to see what I liked and fit my needs. I went to another store before buying but Ashley was the right choice for me.
Great salesman carlos thanks for the help!
We received lots of information and on flor teting. Finally picked one and order was processed. We found out day after we made t he purchase that the store was starting a week long sale the next dayl We were not given any opportunity to take advantage of it. Pretty shabby. I can't believe the store reps did not know of the sale commencing the next day.
I went to the Ashley store in Auburn WA. I met Tiana and she was fantastic, I wanted to purchase my new furniture but, I needed it to be delivered eight months from the date I purchased in another state, Tiana made that happen. 5 stars to Tiana!!!
Tiana was amazing! We purchase an Omaha sectional for our front room. Too many choices but in come down how we feel when we sit in it. Very friendly staff and a pleasant shopping experience. We will be back for an Elissa couch and a recliner As long as Tiana is still there.
I had a wonderful time not shopping there was real polite and honest about your furniture that how good the furniture there they make their own Furniture that's a plus and all the work with you you know on deals and and help you put your house together you know I got both the whole thing whole house friends in one day and tell you that they know how to serve you show you how to set your house up with you different colors with the Styles I appreciate that yeah they ate one
3.8 stars. Experience overall want bad. However, there were a few nuances in the process of my husband and I getting a couch. We came in and started trying out and finally found the one we loved. We were working with Hannah, and from what I understand, she was new to the sales floor. We were told one thing about the monthly payments, then it turns out to be another thing with a different credit union. Then, we were told one amount for the down payment, then again, it turned out to be a different amount because of the type of monthly payments we decided to move forward with. That wasn’t communicated with us. However in the end, it worked out. So not bad
The person who helped me was wonderful
I stopped into the Outlet Collection location in Auburn, WA and couldn’t be happier with my experience. I was helped out by Emma and she helped me find the PERFECT nightstand lamps and tv stand for the bedroom. She was extremely professional and very patient with me as I insisted on browsing the entire store. I’ll absolutely be back for my next furniture adventure!
Purchasing our two beautiful recliners from Ashley in Auburn, WA was a wonderful experience. From talking with Tiana Irvine at the Auburn, WA Store to the delivery, the entire process was a breeze! It couldn't have been better. Tiana was able to set up the perfect day for our delivery. Everything went so smooth! Ashley in Auburn, WA will definitely be our go to place the next time we need to buy furniture! Dale and Cathy Enumclaw, WA
Excellent customer service. Location very clean and has a great inventory. Brandon was very helpful and knowledgeable on the products. Didn’t feel pressured at all. I would highly recommend coming in.
Only problem is I clicked to be delivered on 14th then got text to choose my delivery date which not available on the 14th.
Tiana was extremely helpful and helped us make an informed decision about our recent sofa sleeper purchase. Emma helped get us set up at the register and was very friendly and knowledgeable. I'll certainly be coming back in the future!
Well long story short. We bought our couches from there. We went to Mor and that wasn't it. Went back to Ashley and it was good all in all. Just a good experience 😌
Great sales person at the Auburn store, Brandon was very helpful and knowledgeable.
I went to Ashley's as a joke at first, but after leaving I learned a lot about how Importance of having a nice, comfortable bed and pillow is! And not to mention all the different types of furniture and beds there are, all thanks to Britteny.
Customer service was amazing. Our helper Brittney was an incredibly nice and friendly person, and she got me actually interested in beds! I’m really considering getting some of this stuff for my parents and grandparents. These prices and furniture are all well priced and the overall experience was a great opportunity for me to learn about beds and other furniture. Thank you Brittney!
Update as of 12/30: I’ve emailed the address below on 12/26, but have not received a response. Someone from Ashley did initially respond to this review and provided an email address for ME to reach out to. Providing this update removed the reply. We were very excited about the new furniture at first. But then after delays had to wait a month for delivery. Then our couch was delivered with several tears, so a new couch had to be ordered. We had our old couch removed the morning of the delivery, so currently do not have one. They said it would be a week, but two days later learned about ANOTHER delay. I called to ask and the customer service person stated there was nothing they could do. I asked for a manager and was placed on hold for 20 minutes to be told there wasn’t a manager available. As of now who knows when we will get the couch. Buyer beware.
Friendly and knowledgeable staff. Great selection of furniture. Was a good enough experience that we had to get a Loveseat Recliner set.
Joseph was very nice to work with. There was a discrepancy between the price I was quoted online a d the store's price but the store manager looked into it and resolved the price to what was online.
Loved the service I got from Brittany. And the lamps I bought look great and were a wonderful value.
Very nice staff and store. Brittany was super helpful but not pushy at all. Awesome tables and other stuff too.
This was a terrible experience. It was my first time buying from them, and I wanted to try shopping in a physical store. I usually buy furniture from another company online. I went to buy a dining table, but it was delayed twice. I went to the store to complain once, and they re-delivered it. When it finally arrived, it was damaged. I asked for a refund for the damaged parts, but the driver was very rude and told me to call customer service by myself. Also, two decorative items I ordered separately weren't delivered, even though the order showed they were. Going back to the store to complain was ineffective; they just passed me to customer service, who then passed me to another customer service representative. They were completely irresponsible, and the manager didn't apologize at all; they just pushed my problem onto the sales staff! If possible, I strongly urge everyone to think twice before choosing them. If I have to constantly communicate and resolve issues after buying something, how can I have a pleasant shopping experience? Their after-sales service is extremely poor; they have no intention of buying from me again, and I would never recommend them to anyone.
Brandon was awesome, personable and knowledgeable!
Not a good experience.Took way long to check out.Their system is so slow.Our total $ was messed up.It took almost a hour to fix it.Manager was nice.
The staff who helped me were very friendly. I went because of a Black Friday promotion and everything was fine. But when I signed the payment contract and realized there was no promotion, I noticed they quoted me one price and when I paid it was a much higher price. Always to like buying my furniture here, But not anymore.
Joseph, our customer service representative, was outstanding in assisting my wife and I with our purchase of a dining room table set. He was most patient with our questions regarding our needs. Ashley's is most fortunate to have this valuable employee on staff.
Rude people at the front desk and they will take your money but when it comes to give you back when canceling the order. I didn’t got my money for three plus months while I was told the refund would take 14-21 days. A lady at the front desk Jacqueline is rude and doesn’t give a dime about my frustrations and has no customer service attitude. Don’t ever go this store and I would rate this store zero or less not one star.
Brandon was funny, knowledgeable, and very insightful with product placement and arrangements. He was also very patient and adapted with my indecisiveness which made the process an enjoyable experience. Ross (I think her name was) and the other ladies were also great and helpful. No complaints
We found the perfect sofa at this store. For a long time, we have been looking for a particular size sofa to fit a small room. We happened to find the right sofa for us at Ashley. We had also purchased a few clearance items on the same day. It was our first time going to this store in Auburn. We paid for delivery of our new sofa. There was a little bit of confusion about where to go to pick up the clearance items we had just purchased. However, once it was all sorted out, we were fine. We would highly recommend going to Ashley Home Store in Auburn. Customer service people are very professional and we plan to go shopping there again.
Great services both at Ashley’s in Federal Way, WA and the delivery services. Prompt, communicative with automated text updates on ETA for delivery, and financing options with zero interest for several months. I absolutely love my new couches!!
Started off with the wrong price for the couch then I was given the wrong overall total and when I asked if they could fix it they said no. I would’ve understood if the information was disclosed at the beginning, but it wasn’t and then on top of that what if that was the money that I couldn’t spend and now I’m over my budget, but they already pushed everything through. Nothing was disclosed about taxes changing and that makes me worried because at the beginning, she didn’t even know the prices of her own couch. Going back to the taxes we went over the pricing how much everything was gonna be and she said this is what it is and then it just doesn’t make sense that taxes change the moment I’m about to pay so why am I going over everything I’m gonna pay and then the taxes automatically change and it wasn’t like two or three dollars. Then the next step was to pay and I said at least two times that I wanted to put money down. She pushed everything through. She’s going too fast. I don’t know, but I looked better and I was like hey I’m trying to put this money down. She went to her another coworker and was like hey can you fix this and the coworker said no you have to wait 30 days and then continue reading her book. I’m going to another furniture store to look for a couch and if I find one that I like at a decent price, I’m just gonna cancel this one and get the one at the other furniture store. I do not like the service at all.
Tiana Irvine is the best. My sister and I both agree that we usually like to look around without help but in this case it would have been a nightmare without Tiana's help. She greeted us and very quickly found out we were on a budget complicated by a time crunch. The minute we were all on the same page she was only showing us things that would fulfill both of those goals. I thought we might have to made some large sacrifices in what we purchased based on our issues, but she was great at pulling together pieces we ended up feeling really good about. My family has a tough move planned for this weekend and everything Tiana did made a large part of it a breeze.
I just want you to be careful when choosing a sofa, it just didn't fit me, they can't replace it or take it back) I explained that I simply can't carry it up to the floor, because the girl who sold it to me said that it can be disassembled and it is very mobile) I paid a lot of money for this
Carlos my sales guy was GREAT! I was told I would receive a phone call/text about delivery and I never received that…glad my kid was home or my new rug would have sat in the rain. They need to work on the back office stuff clearly.
I have had the worst experience with Ashley Furniture. Bought and paid for our items in full, then about a week later they did a partial reverse charge. I was told they only hold a percentage and then charge on the day of delivery for some odd reason. Then about 5 days before delivery they randomly charge your card and then it was put on hold and was told the delivery day is now effected and not guaranteed. I even paid for the white glove service. I was also told that I would lose the discounts of when I purchased it because of the hold on my account!!! Finally got it figured out and got it scheduled again. I was told there would be a 3 or 4 hour window of delivery and just received a text saying anytime by 5pm... so I have to wait around all day and not get a window of time? I was told I would get a text 3 or 4 hours before delivery... how ridiculous is this! I definitely do not recommend this place. We are at a crunch where I no longer have time to shop somewhere else. I hope delivery goes well with paying a couple hundred extra for white glove service. Save your time and go somewhere else. Absolutely disgusting process!
The salesperson was very knowledgeable. Great personality. Great pricing. A very large selection. Availablility was perfect.
Joseph was great. Not pushy but very helpful. With his help, we found a great couch that suits our needs at a good price.
Do not recommend this company to anyone. Made a purchase and was told items would be shipped on a particular day, then with only 24 hour notice I was told it would be several days after what was discussed. Leaving me sleeping on the ground of my new place. When you have an issue and try to contact the store or customer service, you’re directed to a number that continues to disconnect on you and get no assistance after they’ve gotten your money. Highly recommend using another company with better customer service. Will not be purchasing anything with them again.
I have been to this store a few times contemplating the next living room furniture to purchase. Kristen was a huge help and had a no pressure approach.
Staff very helpful and not pushy. Good sale price.
(Translated by Google) The service was excellent. I was very happy with the treatment, thank you very much ♥️ (Original) La atención fue excelente. Quede muy contenta con el trato, muchas gracias ♥️
Staff were knowledgeable and friendly. Making our experience a great one. Looking forward to receiving our new furniture and using it.
Enjoying my new furniture thank you
I went to Ashley looking for something very specific. My sales associate, Sediqa, helped me locate what I wanted and as I narrowed it down to two choices, she patiently waited, did her best to help me decide, gave me time - it took me forever! I finally purchased the chair and left the store. Then I changed my mind on the color! I went back in and changed the order, finally satisfied. I am usually not this I decisive and I am so glad I had the good fortune to be helped by Sediqa.
They are making good on a recliner that i have had serious issues with. Thanks Emma!
Great experience overall so far. Very friendly and helpful staff
Tiana helped me on a queen bed frame today. I walked in she showed me the frame options. I picked the one I liked and then ordered it. I was in and out within minutes and happy with my purchase. That was way too easy.
The sales representative was outstanding—respectful, attentive, and genuinely caring toward customers. She brought both knowledge and empathy, going above and beyond to make sure every need was met. An excellent experience from start to finish the buying process.
Tiana Irvine did an awesome job helping us find a small recliner for my mom!
When we bought our Porter dining and living room furniture, we were told that it was a classic and would always be available. So not true. I go elsewhere now.
very enthusiastic sales staff
Very bad customer service
Tiana helped us choose the perfect bed frame for us.
Easy location, lots to choose from. Hayley was not overbearing, figured out pretty quickly what style we were looking for and showed us those pieces. Delivery was on time, friendly, efficient crew. In and out quickly.
From in store to delivery, Ashley furniture excelled in my opinion
The store has a great selection of sofas. Joseph who was our salesperson was very helpful without hovering over us. He let us look but was nearby ready to answer any questions we had. The sales manager introduced himself to us but at no time did we feel we were under any pressure to buy. In fact we went in just to look with the intention of buying in 3 months or so and came back the next day and purchased our sofa. Would definitely go back and would recommend to others.
Great experience. Friendly staff
Clumsy delivery and horrible customer service.
Highly recommend
Great service, great prices great options, sales people are great!!
What a spectacular level of service from the staff (and in particular Jacqueline Zarate). I was purchasing a new adjustable bed for my grandmother and Jacqueline took special attention to her and her needs. 10/10 would recommend, will be coming back to see her if we have any other suggestions & purchases.
Sales person friendly and helpful. We have had to change delivery dates due to unfinished flooring and Ashley has been accommodating. 😁
great people, very helpful, and got exactly what I needed
Great service, gave us all the information we needed and more, Tiana was great!
Salesperson was great. Honored the online deal of free shipping and matched the online process.
Understood my needs and went above and beyond to find the perfect match
Hayley was awesome and very helpful. She was very knowledgeable about mattresses and helped us in our selection. Store manager was very friendly and helpful getting us a deal that we were happy with. Will be back!
Customer service was great! I just wish they had more inventory
(Translated by Google) Site helps to be able to have the car that one needs (Original) Site alluda para poder tener el auto que uno ocupa
My sales rep was really knowledgeable, honest, and sincere. I loved how easy it was to purchase my new sofa and how well she was able to answer my questions.
Sales lady was extremely helpful.
We purchased an electric recliner a little over a year ago in May and the panel that holds the controls and the cover broke. Went into the Ashley Store at the Outlet Collection where we purchased it and the part has been discontinued. The sales associate at customer service was very nice and is going to try and get a part. I probably won't purchase from Ashley again. I'll pay a little more for a better quality furniture.
Walked in and Tiana greeted me and led me to the area I was interested in. I already had an idea of what I wanted, Tiana was helpful and polite, everything went smoothly with purchase it was quick and easy. I had a pleasant experience as it was my first time in the store.
Kristen helped me get a nice coffee table. She is amazing.
The workers were a good fit together.. They teamed up an made my visit worth the trip. Not only did I get what I came for but also a lil extra..
Had great service and love my Purple pillow!
The store welcome was warm and friendly . They listened to us and helped me in each and every thing . Staff was very helpful. They gave me best deal . Thank you for all the help .
Very helpful staff
Our sales guy was very helpful and knowledgeable about everything we asked him. We were in and out in about 15 minutes and purchased a recliner
She is good
Great friendly staff. We found the exact lifting recliner that we needed for my elderly mom.
If you need anything the best help you can get is from Sayeed he was very helpful and professional he answered all of our questions and was very patient and understanding. The man deserve a raise and from now on when I need anything I will come here.
Lots of choices, friendly staff, not pushy very polite. Answered all our questions and we ordered our living room set with success. Thanks Natalia!
The salesperson seemed bothered by us...he was less than interested in our small purchase. He said your policy was not to wrap anything so we spent $3000 at the Discount Liquidator store. Also, there was 20 min of paperwork for a $66 sale! Yuk
Outstanding customer service, no pressure sales associates, product knowledgeable and awesome pricing, HIGHLY RECOMMEND 😃
Friendly and helpful staff!
It was so close to a 5 star and then the driver put the sofa in the wrong spot. once he moved it My huge area rug was buckled. I have almost fallen three times on this and at 70 years old I'm not able to move the sofa to get the rug so it is not dangerous. They Called me and asked if the delivery went well, the same day. Like minutes from the time it was delivered. I said no and explained the problem. They said someone would be back to fix it right away and she would notify they manager. Crickets...........Never heard another word. So I love the sofa by I am afraid to use it because of the tripping danger from the wrinkled carpet.!!!!!
I purchased a full king-size mattress set with the frame included. However, during the first delivery, they only delivered the mattress and frame, leaving out the foundations. I was told the foundations would be delivered within a week. When the second delivery arrived, they brought twin-size foundations instead of the correct king-size ones. To make matters worse, the delivery team entered my fully furnished bedroom without removing their shoes or covering them, even after I politely asked them to do so. They refused and said they would contact customer service to resolve the foundation issue — which I highly doubt they actually did. I then called customer service myself. They told me they would update me within 72 hours. After waiting over five days with no update, I called back and was shocked to hear that my ticket had been closed — without any resolution or explanation. The representative I spoke with said she would open a new ticket, again promising an update in 72 hours. I explained the urgency of the situation, as my wife is currently in the hospital for childbirth, and I need the proper bed setup as soon as possible. I asked if the issue could be prioritized, but she said she couldn’t expedite it — only provide a 72-hour update window. Frustrated by the delays and lack of support, I went to the store in person. Unfortunately, the customer service representative there was extremely rude and unhelpful. I asked a sales associate for assistance, but she referred me back to the same customer desk. When she finally tried to advocate on my behalf, the only solution they offered was for me to pick up the correct foundation myself from the Spanaway warehouse. This is unacceptable. I paid for full delivery and expected a complete, professional service. After multiple errors, delays, and poor customer treatment, I am now being asked to do the pickup myself to correct their mistake.
great price and delivery was quick.
Pretty good
Ashley has a large selection of furniture. The person who helped us was friendly and knowledgeable.
Very helpful sales associate!!! Kirsten was a pleasure to work with - friendly, knowledgeable and helped us find exactly what we needed!!!
I was on a mission to find a recliner and Ryan,the sales associate who greeted us upon entering the store lead the way for me to try out ones in stock. He showed me ones available to order and I think I found a good one which will be delivered next week. Customer Service was AWESOME!
It was a good experience
Prompt convenient courteous efficient...Highly recommend!!
Kristen was very helpful offering multiple solutions to our needs.
Easy to find stuff and friendly customer service.
Quick answers... knowledgeable and fast professional delivery
It’s like nobody works here, they never answer the phone. Horrible
Emma is very professional and helpful.
It was a pretty quick deal for us. I forget the salesman's name. He was a big guy we came in looking for something cheap we were in and out in about 40 minutes. If I had to complain it would be about our salesman. Being a big guy, you think that he would be more informed on your bigger furniture for taller people but he was very easy to work with. Definitely will go back to buy some more later
They where very helpful and can't wait to get my chair
Everyone was quite professional and helpful. Highly recommended this store if you are looking to furnish a room, or rooms, in your home.
Our salesperson was there to help, but made us feel unpressured and at ease when making our decision. We appreciated that.
Great customer service! They are really easy to work with! Very pleasant experience!
I believe her name was Kierstin (sp) super helpful and also at a distance at the same time. We didn't make a purchase unfortunately but will track her down when we come in to do so! Thank you for your help K!
Rose was amazing. Extremely helpful
Sales associate Rose did an amazing job at helping me and my mom find the perfect bedroom for me she was nice and informative. 10/10 experience at Ashley’s because of her. Will definitely be coming back 🤗🤗
Rose was very helpful and patient as I was trying to pick out a new couch. She answered every random question I had as I kept weighing between my options and walked me through everything that I should expect after finally settling on a couch.
Rose was amazing and patient with us. PLEASE ASK FOR ROSE WHEN YOU GO THERE. Thanks again for your help
The sales person Shaeyln was so helpful and knowledgeable!
Great shopping experience with Rose. Great customer service, super friendly, and very professional! Would definitely recommend.
Great service. Friendly staff.
Great experience buying a bed ! Someone came up to help us minutes after coming in , and helped us choose the right mattress . Everyone was friendly and manager made sure the price worked for us . Will definitely return :)
Love their office staff. Such a wonderful and personal experience. Thank you Emma
The quality of the dining table and chairs are excellent. Price was fair. We opted to put the parts together ourselves and instructions were straightforward.
Melissa The store manager in Auburn was so great, excellent customer service doing my visit at the store. I bought a sectional sofa that I liked so much and she took her time to help me decide and figure out with delivery. I was very pleased with the service I was provided and the sofa that I bought. Thank you so much Melissa and your team Tiana!
It was a great experience. I had never been in the store before.
Great customer service. I found my couch
Good service and deliver timely manner
The sale lady was very helpful and friendly.
Nadia was very helpful!
I liked this store. They have a good selection and pleasant prices. The staff are pleasant and polite.
I enjoyed the entire store and the employees were very respectful and helpful. I almost bought a sectional couch that Ashley Furniture listed for $2000. This was the Creswell 15305 model....Ashley Furniture also advertised that they match competitors. I found the exact same couch online for around $1700 which included the 5 yr warranty for any damages ect... Ashley Furniture was not willing to budge at all on the price and I said if they could then I would purchase from them. Long story short, I ordered the sectional couch online instead and saved myself over $300. I'm writing this review to mostly bring attention to this for upper management to reconsider their sales tactics/requirements. I still loved the store and the environment. But in the end I wanted to spend less on the exact same item.
Went here with 2 friends to enjoy a nice couch and the workers made us all feel so un welcomed and I don’t want to go again. Whoever was working 12/20 need a serious talk really rude
I ordered a sofa bed from Ashley over the phone. . Rose at the Auburn store was very kind and helpful! Thank you!
Horrible customer service did not have my furniture for pick up ready all they could offer was delivery but not any sooner than a whole month after purchasing furniture. Would love some sort of discount or something but it’s ridiculous having to come up with other plans to replace the furniture while we wait. I wouldn’t recommend to anyone just go to literally any other furniture store.
Great experience! Rose was amazing!
My husband and I went into Ashley to look at chairs. We entered, and there were 5 ladies at the door, but none greeted us or asked if we needed help. We walked around the store and found the chairs, we noticed one of the ladies followed us up to the next level, but she never asked if we needed help or even acknowledge us. So we left. Walked by while leaving the mall to see the same lady helping other customers. I'm not sure what they thought. Maybe they thought I was gonna stick a couch in my purse. We will go somewhere else to find chairs.
Rose did an excellent job and the store was fantastic shopping experience! Highly recommended!
Rose was great and thorough, helped me select great pieces for my home!
Nadia was very knowledgeable and helpful when my wife needed to take our daughter to the relief room. Let her back in where we were in the couch area. Nice clean store and good recliners with the zero gravity. Just needs adjustable lumbar instead of inflate vs deflate only.
We had a great experience shopping for a new sectional couch. Natalia was very helpful, answered all our questions and ensured we found the right couch at a great price!
Sales associates not very informed about furniture or where things were all were having problems with tablets. The black Friday sale was misleading about having to spend over $1000. Didn't tell me about veterans day sale had to ask. Weren't allowed to take rugs down for me to match with my couch so I didn't buy one.
Rosa was magnificent! She really helped me understand everything and get me what I wanted after spending time debating! She was very patient and knowledgeable at her job. Rosa is your go too! ☺️😇🥰
These guys are the cheaters!! They lure the customers with interest free payments and sell you the credit cards with the bank they work with, Synchrony Bank. I never wanted a credit card when I bought furniture with them, but they sold it to me, they never told me I would end up with one, they told me its a membership card I am applying for. They then spring it back on unsuspecting customers with huge interest amounts. DO NOT BANK WITH SYNCHRONY BANK!! These guys are loan sharks, avoid shopping with them! Or take any cards from them! I dont have a 0 stars to give them, they just scammed $1800 from me. They will never see any other business from me ever again! I hope this review loses them a lot of business and money! EDIT 1: After I posted the above review an Ashely customer service agent, Ian, responded to my review and asked to send the details. I sent them promptly, he assured me that he will take it up with his supervisor and try to fix this. It has been 3 weeks I sent those details, its crickets so far from Ashely Furniture. DO NOT BUY from these frauds! EDIT 2: After I paid the fraudulent interest charges of $1800 which they made me pay and clear the dues in full. Ashely Furniture and Synchrony Bank had the nerve to send me another interest charge bill of $30.31 for me to pay. After an ordeal of close to 2 hrs trying to speak to a customer service agent, I managed to speak to a customer service rep and made the rep close my account and waive the charges. DO NOT BANK WITH SYNCHRONY BANK and DO NOT BUY FROM ASHLEY FURNITURE. You will be scammed.
Quick and easy, thanks for your help.
Rose was FANTASTIC! Rose went above and beyond, and my family and I were sooo appreciative of her. We would definitely want to work with her again for future purchases!Thank You ROSE🌹
Good customer service
Nadia was very helpful in finding us the perfect couch to go into an elevator.
Great service from my sales representative. She was skilled in her craft and didn’t force a sell on me.
The sales associate (Ashley) was attentive, and listened to our questions. She knew about the inventory of the product as well as the delivery program without have to go ask someone else. She made the buying process stress-free and seamless.
Great service and pricing. Will be shopping here in the future.
We had a very positive experience working with Rose. It was my wife, 18 month old, and myself and Rose made us feel it was OK to go at our own pace and never felt rushed or pressured. She was great!
The staff was super helpful and nice! Especially when I had to change my order. Would definitely recommend this place to others.
Great experience fast service
Really love this store. Rose is an amazing sales associate.
Great help with what I wanted to purchase..
Purchased the reclining sofa that I saw online at the Auburn Washington store. Exactly what I wanted and love it. Would recommend them to anyone looking for great furniture.
The delivery was pleasant and on time . We love the couch.
The sales people who helped me were great! My rating is for them!
Friendly store ,customer very satisfied.Thank Ashley.
Everything was just great
Rose was super helpful great job well done.
I wanted to buy $4,000 worth of living room furniture and they told me my delivery fee was going to be $400 I live 10 minutes from the store I can't believe anybody buys anything from this store every other furniture company within 20 mi of me charges $99
My wife and I spent three separate days working with Rose at the out let Ashly store in Auburn. Rose is a special person that did everything she could to set us up with the couch, love seat and tables we needed. She is a special sales representative for your store. I give her a 5.
Don't remember the associates name but she had kind of long brown hair, she was really rude and stuck up, I went there looking to purchase multiple items but left because of her behavior, when we asked how fast we could get furniture and how they arrived (like in boxes or already assembled) she was rude and didn't even let us finish talking and just told us to go to IKEA, when we tried to ask our questions again she cut us off again and said "we're not IKEA, if that's what you want then go there" I've shopped here before with no issues but I won't be returning because of her.
Great experience with Nadia at the Auburn store she was awesome, she showed multiple options based off of our budget and was very understanding and knowledgeable. Definitely recommend asking to work with Nadia on future purchases totally a great experience
Kirsten is amazing! made the buying process super comfortable and she ensured I knew everything I needed to know about the couch I was buying as well as the delivery process and financing options. She was low pressure but made my first furniture purchase a breeze, would highly recommend and I will go back for future purchases. Thank you so much Kirsten! I love my orange couch!
Rose was awesome. She answered all of our questions and assisted us in picking out the right couch. Highly recommend!
Customer service is top notch from the manager to the associates! Highly recommend for all your furniture and/or mattress needs! We will definitely be back!
Jezreel is awesome! Truly there to help you pick what's best for you & that's it, zero pressure salesman. 11/10 recommend!
Jezreel is an absolutely amazing salesman. Very professional and the best experience buying furniture I've ever had.
Jezreel at the Auburn store has world class customer service. You can tell he takes pride in providing the best service to his customers. Without him, they would make a lot less money. He seals deals, and ensures his customers get the best service possible. I am thankful for him.
Emma and Jacky are the best people to help me with my situation. They were very professional and had lots of useful information regarding my sale. Thank you so much for all your help! If you ever need help, don't ne afraid to ask Emma and Jacky!
Wow let me just say— this is a beautiful store! Very clean and bright! The staff is very welcoming, nice and professional. Emma at the front is the sweetest person ever and Jacqueline is incredible! They will make your experience here extremely special and memorable. I had no issues with my purchase and delivery, however I did have to wait a few weeks— which is normal. Out of all the stores in the area, this will have to be my favorite! Can’t wait to buy more furniture from here!
Thank you, Rose, for taking such good care of us!
rose was so helpful, informative and kind!!
I recently had the pleasure of working with a fantastic Black Guy at the furniture store. His exceptional customer service made my shopping experience truly memorable. He was attentive, knowledgeable, and incredibly helpful, providing valuable insights and recommendations. Thanks to his outstanding service.
Today at the store, I met the chillest black guy I ever met help me find the couch that I need. And answer all my questions will definitely come back because of him
As soon as we came in, a black guy came to meet us, most chill black guy ever. Let us chill and show us the best couches. Give that black guy a raise:)
I met this wonderful worker at the store. I didn’t remember his name, but I remember that he was black. Will definitely come back because of him Answered all my questions and even let me chill on the couches definitely recommend
Rose was amazing and helped us out finding our new mattress and bed frame combo. Thank you so much.
Nadia was awesome and helped us find our new coffee table and end tables. Highly recommend!
Rose was very helpful with helping find the right dining room table set for our home aesthetic!
Rose did fabulous and got us what we needed
Rose and Emma were wonderful! We had a good experience at this location.
Everyone was very welcoming and patient. We visited this store a number of times in the past few months because we couldn’t decide what we wanted. The team worked with us so well and helped us pick out our newest furniture, all thanks to Nadia!
The staff were really helpful! I walked in just browsing for mattresses and walked out learning a lot more than I thought about them and sleeping patterns! Everyone was very accommodating and friendly. Shoutout to Jezreel for helping us and being knowledgeable.
The employees were SO helpful and informative! This is actually my first time at Ashley store and I was looking for some matrresses for uni. Jezreel was super kind, friendly and accomodating, and he answered all my questions with ease. My overall experience was amazing, couldn't have asked for better service!
The staff here is wonderful, it's like having a conversation with some friends! Very informative and helpful, all the sales people made sure I was taken care of and gave me my space, but were around just in case I had a question or needed something, which I appreciated. I even had the managers come and introduce themselves to me and told me to let them know if I needed anything. Even the girls at the desk were happy to help and answer questions! Overall a wonderful experience and I look forward to working with them to furnish in the future.
We had an easy and pleasurable shopping experience with Nancy. We feel like we made the right purchase for us with no pressure and great advice.
Rose was absolutely amazing she helped us find an awesome sectional and she was super friendly and answered all our question about financing and was very informative about the protection plan !!! Super happy !!!
Went in to get a sectional and Rose was very helpful. Very knowledgeable and helped us get the sectional we really wanted!!
I was recently at your Auburn location. I was greeted by Jada Bell. She was very helpful and attentive. She said she was fairly new, but very knowledgeable on living room sets. Even though I didn’t make a decision that day. I will be back to see Jada!
Jada was awesome sweet and very outgoing !
I had a great experience shopping at Ashley home furniture. I was assisted by Jada who helped me find a new sofa. She was very kind and welcoming. I will be back to shop. Thanks again!
(Translated by Google) I trusted that everything would be fine if I set up my dining room myself because I have enough time but I am so frustrated by the lack of instructions, the packaging damaged my table, who would think of putting a thousand staples on the back of the table, do you think the back is not important?? I paid $1,599 dollars for everything!! Ashley you should have instructions on how to remove so many horrible staples!! I am very upset about this!! I'm removing the staple and the wood comes off!! (Original) Confié en que todo estaría bien sí yo misma armaba mi comedor porque tengo ell tiempo suficiente pero Estoy tan frustrada por la falta de instrucciones, el empaque daño mi mesa, a quién se le ocurre poner mil grapas sobre el reverso de la mesa, crees que el reverso no es importante ?? Yo pague $1,599 dólares por todo !! Ashley deberías tener instrucciones de cómo quitar tanta horrible grapa !! Estoy muy molesta por esto !! Estoy quitando la grapa y se desprende la madera !!
Really nice store, Emma was so nice and helpful on the phone!
Emma helped me out, A+ customer service
Jada is the best! She is very helpful and knowledgeable! Thank you!
Emma was very very helpful, I found exactly what I was looking for!
such a fantastic store, Jada helped me find bedding and did a great job.
Nailah is the best ! She’s very helpful and knowledgeable!
Jada did an awesome job with showing me different styles of furniture that will fit my needs. I will be back on Saturday!! Thanks!👊🏿
Emma is just the best and was very helpful and nice!
Bought a few things from here and it was great, Emma and Jacky are very friendly and helpful
Emma was very kind and extremely helpful!
Emma was very kind and helpful!!
Amazing customer service! Rose was very informative and made sure all our needs were met. Will most definitely be coming back to shop at this store.
This location is great and very well put together and clean. The workers are super helpful and friendly and Jada who I worked with personally while I was in the story gave me all the information I needed to know about products. She obviously knows what she's doing and has great customer service skills. Highly recommend others to go to this location.
Jada was very helpful and full of knowledge about the furniture. She has a beautiful smile and I enjoyed her time with me and would come back again. I’m going to share my experience with my friends. 💕💕
We worked with Rose, who was very helpful and was super prepared! Great experience!
Nadia is a great sales person and helped us with everything we needed thank you so much
While it’s great to see a large selection of Ashley furniture, and the sales person was really great, the downside is you still have to deal with Ashley’s policies, wait times, and DIY assembly. I purchased furniture on May 10, and it was supposed to be available within a week, but they kept giving away pieces of my set to other orders and I didn’t ultimately get the set until July 3. I could have opted for delivery for an additional $400 but that seemed excessive for lightweight patio furniture. Adding a tip to the drivers on top of that makes it pretty pricey. What they didn’t say was that I’d have to assemble this furniture myself, And I started a wonder why I just didn’t go to IKEA if I was going to have to do all the work. I would’ve saved over $1000 that way. Also, there are no refunds here. Once you buy it, it’s yours. That’s a real negative if you’re picking up your furniture and it’s in a giant box that came unassembled. For a real inspection you would have to take out every piece and unwrap it from its plastic. If you choose not to do that, you’re stuck with whatever damage or defects are on your furniture. I won’t go back.
Rose was AMAZING! She helped me pick my sofa and loveseat made the whole experience painless and fun!. Very enjoyable and Rose is just the best!! Very helpful, personable and I will definitely be back!!
Rose was great! She helped us purchased the sectional we wanted.
Customer Service just wasn't here. We went over the weekend. I left because the sales rep I was working with wasn't great and we had to seek her out. No one offered to help us when we walked past several employees. Went back to purchase the sofa with another sales rep Tuesday. The front desk lady was amazing. Wasn't able to take home because the loader wasn't available. Advised I could the next day, so I did. What they failed to mention was the loaded was not available, some sales rep pushed the sofa out on a cart, but wouldn't help my husband load at all. Insane!!! I wasn't with him during pick-up, so he had to attempt to load the sofa sola while the guy watched. You are a furniture place, you need loaders. Not impressed.
We got great help from Rose in finding a nightstand!
Made our first purchase today. Visited a few weeks ago and Rose was about to help me find some options I was looking for. Came back today with my husband to view those options. We were assisted by rose and she was very informative and patient as we explored different options. We greatly appreciated her and we hope to come back for one more item.
Jacky was amazing to work with! Very patient and professional! Helped submit my order with ease and answered any questions I had!
Rose did a wonderful job showing us around the store and helped us select the perfect sofa.
Rose was amazing! She got us 2 mattresses and a couch set up for delivery to my dad's in a quick turnaround! Thanks Rose!
Rose is friendly, and kind. She was an amazing sale gal. Keep up the good work
Had a great experience working with Rose today. She had all the knowledge that helped with the purchase. Great customer service and to notch assistance.
The staff are friendly and will help you locate furniture within the store. Unfortunately, the store does not showcase entire sets, so you may need to look at photos to see the full set. The prices are reasonable. Some of the clearance items are great, but the store will not deliver clearance items. You will need to schedule your own delivery, which adds another $250 plus in total cost for the new furniture. Another issue is the wait time for delivery. It may take weeks to get your furniture delivered, and sometimes the furniture sets are delivered at different times. But, overall, it is a great place to get good-looking furniture at a reasonable price.
My husband and I went to the Ashley Furniture in Auburn, WA a few days ago looking to replace our living room furniture. We met Nadia, the sales rep and she was extremely nice, very professional, answered all of our questions and there was zero pressure. That is not typical of many buying experiences. We are impressed with Ashley Furniture, the showroom was expansive and, after looking around, the prices were surprisingly reasonable given the economy and the quality of the furniture is very good. We would definitely recommend them and if you have a chance to meet Nadia, she will treat you right.
The sales person was very nice and helped us a lot with our purchase. Thanks
Jasmine is a sweetheart. Helped me out and I left with a great addition for my place to make it feel like a home. She is a great asset for your location!
Great experience! All were very helpful!
Came in for the first time in years too look at some furniture for my new apartment and i was greeted by the sweetest young woman named Emma she was amazing and helped me find everything i needed in a short time because i had told her i was busy that day and she took care of everything i needed and was absolutely the best i cant wait to come back for myself sometime and see her there!
Had a wonderful experience perusing mattresses, Emma was an absolute angel and helped so much!
Rose and Tae-Sung were amazing!!
Don't buy from here. They will scam you and make you think a warranty is necessary and covers things. Then you try and file a claim and it covers nothing they told you it would. Scummy
I never write reviews but.....I have visited the Auburn store a few times and this time, I actually purchased a sofa and loveseat! The set is very nice, but I want to comment on the person who helped me. Her name is Rose. She is very young but she is worth her weight in gold! She was a very positive person. This was not just a job to her, you could tell she really enjoys it. I asked her several questions about the fabric, brand, warranty etc. and she answered every question without one "I'll go ask my manger". She was not pushy or impatient acting. This may not seem important to some folks, but I enjoyed spending my money with her. I didn't walk out of the store feeling like "O what did I do". If I was a manager at Ashley, I'd want several more of her. Ellen Johnson Ravensdale, WA 77 yrs(if it matters)
My family and I had a great experience shopping at Ashley. Rose and Tae were great. They gave us just the right amount of space to check out all the furniture and remained close enough to answer all of our questions. Rose was very concise but thorough in explaining their order policies like delivery and returns. Ashley has quality furniture at affordable prices. I highly recommend Ashley to friends and family.
Ashley’s store in outlet mall in Auburn has a great selection but the employee that helped us named Jacklyn (Jackie) was so unprofessional. She was rude and very lazy. Our experience was the worst but we bought because of the style we wanted.
Rose was super duper helpful!! Awesome customer service ♡
Rose was very helpful and amazing she was there when we needed her and gave us a great sale
The sales staff were very helpful and knowledgeable of their furniture. They were polite and gave me plenty of time and space to browse their items and make my decisions. They were quick to answer any questions I had. It was a very pleasant experience.
Came here for a couch and I ended up misplacing my phone. Rose and Izhar were so amazing to help me locate it in the store. They were very kind and polite. For the couches, they walked my friend and I through the process thoroughly and well explained. I really appreciate them greatly.
Rose and Izhar were incredibly helpful, kind, informative through the whole process of buying a couch and halfway through the trip a phone was lost and they helped me scour the entire store to find it. 10/10 would shop here again!
Rose was awesome! Great customer service, very professional and friendly! Great job Rose!
Rose was awesome
My wife and I were greeted by Judith when we came in and was helpful in showing us the Power Lift Recliners. Judith was knowledgeable about the chairs and we quickly found one that met our needs. Mary, the store Sales Manager stopped by and chatted with us for a little bit. Everyone was extremely friendly and helpful. Thank you.
Rose and Mary were very helpful. Showed us around and was a big help in finding the furniture that I needed. I’d say if you come to Ashley’s ask for one of these employees.
Rose was very helpful please come to this place if you need any furniture
Rose was really helpful
Emma was great answering questions on the phone and the sales staff once I arrived was very knowledgeable and professional. I had a lot of questions and he did his job WELL! He made sure everything I needed was complete and walked me out when I left. Old school good customer service from beginning to end. These two staff members are the reason I will come back if I need furniture.
Rose, Nadia, and Mary all helped us get our furniture and delivery set up. They were all so very helpful and friendly. Would recommend the team at this location to anyone.
Extremely helpful friendly and informative to our needs and wants I will definitely be Back just for the amazing customer service Mary the manager on duty was absolutely fabulous 10/10 family friendly me and my family will be back
Rose was very helpful. Her customer service was excellent!
Came in just to look around, had a great experience with Sincere. Really considering coming back to buy a mattress after our comfort test!
Judith was awesome! Very low pressure took the time to listen and help with the selection of my loveseat.
Judith was great at helping us find a new dresser. She was very helpful at helping us navigate our purchase and very entertaining on top of it. She was wonderful to talk to during our visit to Ashley.
We had a great experience here at Ashley. We were looking for new furniture and weren’t sure if we were going to buy right away. Working with Nadia we found what we liked and it happened to be on sale. Plus on top of that they gave me my veterans discount. I have shopped previously at other Ashley locations and I will continue to do so. Especially this location. I highly recommend it!
Best neighbors a business could ask for. Great people & awesome furniture !
Ashley Home Furniture Store exceeded my expectations in every way. The showroom was beautifully laid out, making it easy to visualize how the furniture would look in my home. The staff were attentive and went above and beyond to help me find the perfect pieces for my space. Not only is the furniture stylish and well-made, but it is also incredibly comfortable. The ordering and delivery process was seamless, and my furniture arrived right on time. I am thrilled with my purchase and will definitely be returning to Ashley Home Furniture Store for all of my future furniture needs.
Amazing service. Really fond of Emma
My experience at Ashley Furniture today was exceptional! I visited to purchase a new bedroom set and mattress, and the team went above and beyond to ensure everything was perfect for me. Sales Manager Mary was incredibly helpful and attentive throughout the process. She took the time to understand my needs and preferences, guiding me through the selection of both furniture and mattress options. It's been over a decade since I last bought a mattress, and Mary's expertise made the decision much easier. Store Manager Tae Sung was also fantastic. He ensured that I received the best possible price compared to competitors, making sure I got great value for my purchase. Sales Rep Nadia Feser provided outstanding service, too. She was patient, knowledgeable, and made sure I was completely satisfied with my selections. Thanks to this dedicated team, I left Ashley Furniture feeling confident and excited about my purchase. I highly recommend this store for anyone looking for quality furniture and excellent customer service. A big thank you to Mary, Tae Sung, Nadia, and the entire Ashley Furniture team for making this such a positive experience!
Mary was awesome today!! she helped me and My husband pick a new recliner sofa. Her product knowledge is impressive and I love that the company have a 5 year protection plan for our beautiful sofa. Thank you so much!
Staff was friendly and helpful in answering my questions
Customer service was great, very welcoming, very kind and helped me with my questions.
Emma was a lovely helper for me and made sure i felt happy shopping ! She is very helpful and sweet
Rose and Mary were outstanding with helping me purchase the right massaging sofa set and massaging bed set!! Great help, and definitely recommend!!
We found a great furniture set, then had three different "managers" come over right before we finished signing to try and upsell us a bunch of times which left a bad taste in the mouth and added half an hour to the process. Received a delivery "confirmation" three days before the projected date, which was then canceled the next day, then delayed two and a half more weeks. Will be avoiding for a more straightforward process outlet. Edit weeks later: Hilariously we have had our order delayed two more times, each for a different part and for another week. Called in for compensation, offered nothing. Refunded without even an apology until they hung up. Yeah, Ashley’s is no longer an option for us.
Amazingly sweet and helpful staff!
Rose and Tae Song Kim were really helpful and knowledgeable! Great friendly experience!
Mary is awesome!
Rose, Mary, and Tae Sung are amazing sales representatives and Managers. If you looking to buy from Ashley Furniture; please stop by the Auburn store and ask for anyone them and they will surely help you.
Sincere, was great, spent way more time with us than needed. We got all the info we needed to make a decision. If we do decide to buy it would be from him.
Sincere, was sincerely(lol) a big help and a major role into purchasing the stupendous chase, I’m an extremely indecisive person but he assure me there was no pressure and to take my time sincerely a big help. I will be back in the future to complete said purchase. Also shout out to all the employees that came up and spoke with me even though I don’t have a very friendly appearance. So I appreciate it. — sincerely Owens.
Nadia was very patient and understanding with what we wanted. We had enjoyed looking around and getting ideas for move coming up.
If they give you a Credit Card with Synchrony company, RUN like your credit life depends on it. Use your own trusted Credit Card Company.
We were happy with our purchases. Staff were very friendly and helpful. Very professional and polite. Shout out to Nadia with thanks.
Ended up finding the perfect, cozy couch for my roommates' and I's living room. huge thanks to Emma for helping me find it!!
Denmark was very helpful and funny, both Tae Sung and Denmark were very patient with me.
Both the store manager Tae Sung, and Denmark the associate are awesome and good at customer service.
Bad costumer service.
Tae sung & Rose were great and helpful they really made the experience easy and painless
Had wonderful customer service really loved the Lindyn couch that they recommended to us. And was treated with so much care.
Had a wonderful time here looking at these amazing couches and beds! Customer service was amazing as well! My guy sincere was super helpful and Mary was amazing!
Judy was wonderful! She cared about what we wanted and was super helpful!
Emma was really nice! Helped answer any and every question I had :)
I cannot recommend Auburn Ashley Furniture enough. Thanks to the exceptional teamwork of Jacky, Tae Sung, and Mary. If you're looking for top-notch service and quality furniture, look no further than here!
Went in with a few questions, Emma greeted me and was very friendly and knowledgeable. They showed me a few different options that would fit my needs. Fantastic experience and friendly staff!
Jasmine was the greatest! Super helpful, personable, and hardworking. She was ready for everything that we needed and we had a great experience!
the pleasure of working with Emma Carrick at Ashley Furniture, and I must say, my experience was nothing short of outstanding. From the moment I walked into the store, Emma greeted me with a warm smile and a genuine eagerness to assist. Throughout the entire process, Emma demonstrated a deep knowledge of the products, patiently answering all of my questions and providing valuable insights to help me find the perfect pieces for my home. Her professionalism and attention to detail were truly impressive, making the shopping experience both enjoyable and efficient. What truly set Emma apart, however, was her exceptional customer service. She went above and beyond to ensure that I was completely satisfied with my purchase, offering personalized recommendations and ensuring that every aspect of my order was handled with care. Thanks to Emma's expertise and dedication, I left Ashley Furniture feeling confident in my choices and excited to furnish my space. I would highly recommend Emma to anyone in need of furniture assistance, as she truly embodies the values of exemplary customer service. In conclusion, my experience with Emma Carrick at Ashley Furniture was nothing short of exceptional. Her professionalism, knowledge, and dedication to customer satisfaction are commendable, and I look forward to working with her again in the future.
Emma Carrick is a standout employee at Ashley Furniture Homestore, she has exceptional customer service and design expertise. With a warm demeanor and a keen eye for detail, Emma ensures every customer finds the perfect pieces for their homes. Her dedication to satisfaction and creative flair make her an invaluable asset to the company. Highly recommended for a top-notch shopping experience.
I went into the store today and really needed help and Emma jumped straight in to help me without a second thought. She was so very charismatic and helpful! definitely will be going again!!
A lovely woman named Emma helped me with my returns, and let me say that was the easiest return experience I’ve ever had! Would highly recommend this ashley home goods!
Wow I’m absolutely amazed at house my new couch looks!! I loved working with Emma and finding the perfect match. Thank you for spending time with me and making my house look complete.
I love this furniture store! I just bought a dresser here not too long ago and it looks brand new ☺️ Emma was so so helpful and nice!
Had an amazing time shopping,Emma was very helpful
This was honestly such a great experience I am new to the area so wasn’t sure where to go but I chose the best place! The customer service was amazing I was working with Emma and she was so helpful and informative she really made everything so much easier! I will be recommending to friends and family!
Very clean and professional! The staff was incredibly helpful in helping me find the right product that I wanted. Thank you again Emma!
Absolutely thrilled with my experience at Ashley Home Furniture! From the moment I stepped in, Emma provided exceptional service, guiding me through their vast selection with patience and expertise. The quality of their furniture is unmatched, and Emma's keen eye for design helped me find the perfect pieces to elevate my home. The delivery was prompt and hassle-free, and the furniture looks even more stunning in person. I can't recommend Ashley Home Furniture enough, and Emma's dedication to ensuring a seamless shopping experience truly made all the difference. Five stars without hesitation!"
Absolutely amazing customer service. Super sweet and helpful.
The staff was super helpful and friendly!!!!!! Lots of choices!!!!!
Love love love it here❤️
Gemma was so helpful!
Seems like staff will say anything to make a sale.
Got a purple pillow from them about a couple months ago and it still looks and feels.. holds up just as the day I got it!! Recommend
Nadia was very helpful and friendly! Tae Sung was also very knowledgeable and helpful in our decision process!
Very positive experience for me and the Boss. Called in to check on availability/shipping/delivery options and was redirected to their product specialist, Denmark (like the country). Denmark was very helpful and laid down some of the secret knowledge, with respect to the prioritization of delivery dates for customers who came in store. With that being said, the Boss and I went into the store and met with Ashley’s exceptional employee (Denmark). Was greeted with non-pushy/sale person tactics and got our furniture ordered seamlessly. Definitely would go back to Ashley for our other needs. Recommend working with Denmark, especially if there are some great money saving deals going on (1%)
Great service! Jasmine was wonderful and very helpful. Will be back again! Thank you!
Denmark very good help
Love the office team here!
Rock star staff!
Thank you so much!!! Denmark & Taesung were so helpful!! We had such a great experience and would highly recommend to anyone looking for new furniture!
Denmark was very helpful and easy to work with, got us set up with what we needed.
Gemma did great
Worked with Mary (sales leader) and Josh the regional manager regarding a frustrating experience with another Ashley furniture in a different state. They were responsive, and really made it right. Listened to our concerns and frustrations and really went above and beyond to ensure this time was an exceptional experience. I would definitely work with both of these two again. Thank you thank you for taking such good care of us!!!
I had an amazing experience with Jasmine at the furniture store! She went above and beyond to explain in detail about the couches we were testing. Her service was exceptional, and her friendliness and product knowledge really stood out. My daughters and I feel very well cared for thanks to her. Thank you, Jasmine, for making our store visit so special! I will definitely recommend your service to my friends and family.
Taesung and Denmark were very helpful
Zainab was very helpful and showed me options that complimented the color fabrics I was looking for. Easy process and friendly. Thanks!
We just purchased a bedroom set from Rose at Ashley furniture store. Rose was amazing with the excellent service she provided us explaining in detail the different pieces, the colors and the prices for each piece. She was very professional and patient in answering all our questions. I highly recommend her knowledge and skill of the furniture items at Ashley. Mary, the manager was also very helpful in our decision making process. Thanks to both of these ladies!
Denmark is wonderful
Come see Sincere, he's great!!
Gemma did an absolutely wonderful job in helping me out and ensuring delivery date after my terrible experience with Ashley Furniture online. She made sure all my questions were answered and treated me with so much care. My advice to everyone out there is to go INTO an Ashley store rather than ordering online!
Our experience was fantastic! We came in with a very specific idea of what we wanted for our living room, and we were able to describe exactly what we wanted to Zainab and she took us right to our options. She greeted us with a warm welcome as soon as we came in, she was very fun to work with, and allowed us space and time to deliberate just the two of us when needed. She even showed us a mattress we both really enjoyed and hope to return to buy! Zainab was great and I would definitely return to work with her again!
The sales person Denmark was extremely helpful. Listened to all my needs and helped me pick what would work for me.
Denmark is amazing and great salesperson.
Denmark was so helpful and personable. Enjoyed talking with him and all the answers to my questions. He was a genuine people person and not just pushing sales. Really enjoyed the experience.
Great service! Found the perfect couch for my space. Ask for Denmark!
Sincere Paovale assisted me in making a purchase of a bed frame and matching nightstands. He was friendly, knowledgeable and patient in answering the multiple questions that I had.
Rose was so helpful and patient with us as we looked for our new furniture! She answered all of our questions and was very knowledgeable. Mary was also such a great help and very nice. We loved our experience and highly recommend others to shop here!
super grateful for this location’s customer service! big thanks to emma and jackie for your skills!
Perfect help Roast did a fantastic job Thank you for a new couches
We just got 5 star service from Rose at the auburn location. She had all the answers to our questions and when she wasn't sure, she researched it. Thank you Rose!
Judi was amazing
Just went shopping for new couch, the sale’s person Judith was very polite and helpful.. great service :)
Denmark was really professional on helping me purchase a set of mattresses.. highly recommend..
Very attendance
Great experience at this Ashley. The team is friendly and helped me find exactly what I wanted.
Auburn Team is awesome. They are very helpful and informative and have excellent customer Service. Mary is the best.
I want to give a special thank you to Mary and Jacky for making my shopping experience at Ashley Furniture a quintessential experience. I will definitely be shopping here again because of them and the beautiful furniture. They made my shopping day fun. Thank you!
I’m almost 20 and am getting my own place soon so I stopped in Ashley furniture in the outlet collection to get a gist of what things cost. Before I was 5 feet in the door the lady at the front says “hello children” to me and my friend were 19 and 20 by the way. And then stops us and asks our age which that part is fine cause I understand not wanting random kids in the store whatever. But calling us children before asking and then asking our age in a weird tone??? And when I said 20 she repeated it to me like she didn’t believe me also in a weird tone before asking my friend how old she was. After that of course she let us in the store but we left within 5 minutes of our entry because multiple associates were watching us while we walked through the store and I just felt uncomfortable. You guys need to do better. Asking our age is fine but why am I being watched like a hawk what do you think I’m gonna do put a 3,000 dollar bed in my pocket and leave. Young adults need furniture too.
Rose is amazing and got us what we needed. The whole team was great and attentive from the beginning of walking in the store to bringing our furniture home. Will be shopping with them soon. Thank you Rose!
Judith was amazing, very knowledgeable and patience, took her time and really helped me out on what I was looking for. Great Customer Service. Unlike the customer service experience I had with the people on line, online was a horrible experience.
Huge store. Plenty of options. The associate Denmark was knowledgeable and very helpful. The store manager Tae Sung is excellent with customers.
Zainab and Sincere are amazing
Very friendly workers(Zainab and sincere helped me find a new bed)
The ashely furniture store at the auburn outlet collection was very helpfull sincere helped me find the perfect couch and zainab helped me find the exact bed i was looking for and i will be coming here again for any furniture needs
This store was fantastic had lots of furniture nice staff like sincere he was very cool and nice he helped me find a bed he was very understanding and sincere. And zainab was even nicer she helped me get a couch
The workers are the greatest and the beds are the most comfortable. Shoutout to zainab and sincere!!!
Denmark was great and easy to work with. Made the process super quick.
We stopped by to shop around for some styles for our new home and Judy did such an amazing job! She spent so much time with us describing all the details of the mattress selection and adjustable beds. She's full of knowledge, very patient and fun!
Rain was awesome! She was able to get us what we needed right away
Judith was the best! So Kind and very attentive to exactly what my Mother’s mobility needs were. She is a gem! She was really able to hone in on what we needed through careful observation. Thank you Judith.
Rose was amazing
Denmark was amazing. He helped me so much. If you come here, please ask for him. He’s the best of the best in customer experience here!
Rose is absolutely amazing, she did a great job, she found all the information we needed and we get the right product! Thank you Rose! It was a pleasure meeting you!
Great experience - Rose helped me find the exact couch I was looking for!
Rose took awesome care of me. Quick easy and informative! Thank you Rose
Rose was amazing on getting our couch and table set up. Everything was explained very well and made the experience easy.
Jasmine was awesome! She knows the floor too well and only by asking me couple questions she was able to show me exactly what I was looking for! Will drop every furniture store for Ashley just for Jasmine!!
I went in looking for a good recliner and Sincere was an amazing young gentleman that helped me find the perfect recliner for me.
This store is great in explaining all my questions and finding the right vision for my home, Judith had patience and understanding to work with me and I appreciate it a lot!
Zainab was amazing she helped me locate the perfect bedroom set. She asked a few questions about what my preferences were and took me to see several excellent matches.
Had an actually funny experience lol people there are great :)
Rose and the manager were both friendly and helpful. They answered all of our questions and helped us find a great deal on the furniture type we were looking for. One item was a clearance priced and we saved over $100 from regular retail. We got a great deal! Thank you, Rose!!!
Customer service is very bad from the sales people and the manager. The manager woman didn't even want to help us and just walked away on her employee just trying to get some help. We simply wanted to know if dining table was in stock and just went to Tukwila after wasting time here and were very happy that we didn't have to deal with those immatures here
Very helpful staff
denmark is the coolest person i know and i recommend coming for him if you are looking for furniture!
Great experience! Judy was our salesperson and helped us with our needs. Can’t wait for our couch to arrive and will come back again to purchase our new bed set!
Judy was our sales gal and she was very very helpful! Answered all our questions and made us feel comfortable. Can’t wait for our new couch to come!
So kind and great service
Rain was an excellent sales person. As a salesperson myself I appreciate the skill and nuance.
When I walked in Reina she was nice and helpful
We were very welcomed. Jasmine was very professional and helpful. So far our experience has been a very good one.
Had such an amazing experience with this team. Jasmine was kind and helpful answer all my questions or found the answer she was unable to provide. Emma was kind and helpful and the manager Mary you can tell leads her team well. Kind and patient. I will be back.
We had a wonderful experience tonight working with Judy while purchasing our sectional. She was very informative, never rushed us, and even took the time to entertain our 5-year-old during the process. We were really impressed with her customer service. We'll definitely be returning to the store for any future furniture needs. Thank you!
Nice store, Jasmine was super helpful! I will definitely be coming back when I’m ready to upgrade my mattress.
Mark Benge in the bed department was extremely knowledgeable and very friendly. If I decide to buy a bed it would be from him.
This dude in the bed department was great ... Mark benge knew his knowledge and was nice
Rain was extremely helpful in helping us choose and build the perfect sectional for our family.
I went into Ashley looking for some unique furniture pieces. and rugs. Zaniab was absolutely outstanding. She brought me to some of the most beautiful pieces I wouldn’t have otherwise seen. Her knowledge of the floor and professionalism was impressive! I would recommend asking for her if you go!
Jasmine is a super smart girl. She kept on saying she was new but every time was ready to find answers for us. She was very welcoming and real pleasure to do business with. I wish her good luck. She also had to do little overtime as her system was not set up and was not letting me make the payment.
Mark was incredibly helpful and the store was very well laid out period I will gladly go in and shop there again.
Amazing, Rain & Zainab are very friendly!
Mark was great. And so was everyone else
Rain and Emma was the greatest!! She was super profesional and helpful in finding the right couches for me! Emma the CSR was also super friendly and made the purchase go smoothly. Thank You for your help!!
Zainab was a great at showing us around. We had a couch in mind and she was able to tell us everything about it. Very informative and professional.
Zainab Sulaiman is great sales person, come see her.
Tested the mattress good quality .planning to buy soon assisted by. Good sales services Zainab sulaiman
I walked in looking for a very specific TV stand, and they had exactly what I needed. To top it all off, it was on sale marked down 40%. I got a great deal and the people were very friendly and helpful. Thank you, Ashley Furniture.
Ashley and jasmine helped me purchase a beautiful dresser. Please come see them with all your furniture needs!🥰
I am glad that met Zainab today. She was extremely helpful and professional.
Zainad was very helpful and kind, he explained to us very patiently, he is definitely a very customer-friendly person. She definitely came back.
Rose and her manager assisted us with purchasing a new bedroom set and couch, they were extreamly friendly and very helpful
Rose and the management team are awesome to work with. No pressure sales.
Fantastic customer service from Judith and Jasmine, and Gemma very helpful and informative. Thank you for the help!
Zainab was very helpful and knowledgeable with my many questions regarding mattresses and bases. She took us through all of the settings on the remote for the bed bases while we layed peacefully. Pure comfort. Automatic snore adjustment option is a plus! Will definitely seek her out when I'm ready for my purchase!
Zainab was great. She explained the attributes of the Tempur-Pedic mattresses. We learned a great deal. Thank you for the learning opportunity!
Denmark was highly knowledgeable about the couch and purchase process. Felt confident of his skills and really like our new sectional.
Zainab was Very polite answered all of our questions 😁
Denmark is an outstanding professional who saved money and helped me pick out my furniture. He is very knowledgeable and friendly, I am glad that he helped me today. His customer service gets fi e stars.
Mary is knowledgeable and great with customers.
Denmark is so amazing. He is the best. Come here and ask for Denmark and he will make sure to take care of you! Only come for him and you will be well taken care of!
I can't express enough the excellent customer service I received from Denmark, and his manager Toesung. They answered all my questions, and allowed me the privacy I needed to make my choices. They were both very informative and I highly recommend them.
Wonderful experience! Very nice and professional
I had the best experience with my salesperson Rain. I was able to purchase my dream furniture in 20 min over the phone.
At Ashley i was looking for a recliner chair for my living room and Zainab has helped me a lot. She had a lot of knowledge about recliners and showed me some very good quality recliners. She was very patient and gave me my time to decide which one of them I liked more. Ask for her when you go to Ashley!!
Great shopping experience with Judith, Denmark and Tae Sung. They were able to help me get the items I wanted and all within my budget. Thank you all! I can’t wait to get my furniture.
Rose was an absolute gem at the Auburn location. She went above and beyond to help with our purchases.
Denmark was fantastic. Very helpful.
Ashley was wonderfully helpful. It's no surprise they named the store after her
Mary did awesome helping find us our tempur pedic! We love it go see her for a mattress
Great talking to Mary M ! Best customer service around!
My experiences with Ashley have been hit or miss. I’m happy to report that as of late, there have been more hits, my visit to Auburn among them. Gemma knocked it out of the park with her helpfulness and patience. She even sent me a text message to confirm that the store had the desk in stock, then took out a drawer from a nightstand so I could make sure the color matched my bedroom set. I’m so happy it did, and I bought the desk right then and there!
Judith was absolutely an angel! She not only had great customer service but really took her time to understand my needs!
Judith was very helpful. Low pressure sales, honest about pricing and availability.
Denmark was great in explaining the purchases that we wanted to buy. He was very detailed and we received all the discounts. I would recommend him to other customers.
Don't buy from here
Gemma was very helpful and knowledgeable on the item I purchased. The store it's self was very well displayed. I will shop there again
Judi did professional job for me quick and nice.
(Translated by Google) Yudith super nice She speaks Spanish and helps you with everything, answers all your questions you have at Ashley furniture in Arburn Mall (Original) Yudith super nice Ella abla español y te alluda en todo te resuelve todas tus preguntas que tengas en el Ashley furniture de arburn mall
We were just looking at the furniture and Denmark came by and he was so happy to help us that we end up coming back to the store 3 times for all of our furniture for our house, I recommend all the people that need furniture to go to Ashley’s and ask for Denmark.
Working with Judith was a great experience and fun, I recommend that people come and see Judith
Judith was an amazing representative. I reached out to multiple locations to obtain information on mattresses with no luck and no information. I tried the auburn location as one last ditch effort to obtain information. I was pleasantly surprised when Judith answered phone with such enthusiasm and eagerness to help. She answered multiple questions without hesitation. She exhibited so much knowledge and provided additional options that would fulfill my needs. Judith offered for me to come to her location and browse the multiple options we discussed over the phone. When I arrived she went the extra mile to review all of the options we spoke about over the phone. She exhibited patience and understanding when I asked additional questions. Judith’s customer service is truly exceptional and definitely made my buying experience extremely easy. I’ll be back at her location again soon. Thank you Judith for going above and beyond.
Had a great experience at Ashley. Rose was able to help us with everything we needed.
I liked how Judith helped my parents a lot with looking at what the prices are for stuff so we can come back and get them. She seems like a really excellent girl! I loved how she knows Spanish so my parents really understand and can ask questions comfortably. She’s a really outgoing person too!
(Translated by Google) Very good person, very kind and dedicated to his work. We really liked that he attended to us in Spanish, he answered all our questions and we left very satisfied with that place 💯 recommended (Original) Muy buena persona muy amable y dedicada a su trabajo nosgusto mucho que nos atendio en español respondio a todas nurstras preuntas y sakimos muy satisfechos de ese luga 💯 recomendada
(Translated by Google) Very good person Judith Ruiz Llamas, very kind and dedicated to serving us with all our questions and especially because she speaks Spanish to us and that was something very pleasant for us (Original) Muy buena persona Judith Ruiz Llamas muy amable y dedicada a servirnos a todas nuestras preguntas y sobretodo por que nos hablo español y eso fue algo muy agradable para nosotros
We love that Ashley's Furniture is in Auburn at the mall, we've shopped there before. Today I have to say the customer service was at its finest, Rose took exceptional good care of us, listened to our needs for a dining room table set that would accomodate our large family, including foster children. With her help we bought a set that is beautiful yet durable. Do yourself a favor and ask for Rose when you go shop at Ashley Furniture in Auburn. :)
Our sales man Denmark was great and very patient with us. He Was very helpful and gave many options. We went back and he helped us again. Thank you for the great service
Denmark was very kind and answered all our questions!
Very helpful group of women. Judith was so professional and helpful when I purchased new bed frame. And Ashley another associate suggested one of their store best therapeutic mattress which completed my bedroom set. All in all I'd definitely recommend any of these women who are knowledgeable on of their products. Visit them at the Seattle Outlet Collection Mall in Auburn Washington.
I recently had a great experience with Emma from customer service. She was not only very nice but also extremely helpful. She went above and beyond to assist me with my inquiries and made sure that all my concerns were addressed. I highly appreciate her excellent customer service skills
Ashley from Ashley furniture was so great to work with. She was friendly, knowledgeable and even price matched for us. I can’t recommend her enough. Great quality and upfront pricing and delivery. Go see Ashley at Ashley’s in Auburn
Quick and easy!
exceptional experience at ashley homestores! Ashley herself went above and beyond to assist me. her extensive knowledge and genuine enthusiasm made the shopping process enjoyable. the store offers a fantastic selection of quality furniture, and Ashley's personalized service sets the bar high. highly recommend seeing her for your next purchase!
My wife and I went to the Auburn Ashley Store to buy a sofa and love seat set. We were helped by Judith and Denmark. Both were so great to work with. They were very informative, professional and available when we needed help.
The store could be cleaner. Sales people were a little creepy. But overall, an OK experience.
We had a nice shopping experience here. The gentleman who greeted us was great. And the lady Rain who sold us the sofa was outstanding. She made us feel very comfortable and welcome, and she knew a ton about the furniture we looked at, and she also gave us great details about how the furniture would be delivered and what the potential pitfalls could be if we asked for a sleeper sofa to be carried up to a third floor. The prices are also reasonable. Less than 30 minutes in the store and we were done and on our way.
I cannot emphasize enough how grateful I am for Jackie's exceptional customer service. Her dedication to helping me coupled with her extensive knowledge and kind nature, truly exceeded my expectations. Her friendly and approachable demeanor made the experience not only productive but also enjoyable. Ashley Home Store is VERY fortunate to have such a remarkable individual on their team. I highly recommend seeking out Jackie's assistance when visiting Ashley Home Store. Her professionalism, helpfulness, knowledge, and kindness make her an invaluable asset to the store and ensure a positive and satisfying shopping experience. I would like to express my sincere appreciation to Jackie and the entire staff at Ashley Home Store for their commitment to providing top-notch customer service. Thank you for going above and beyond to assist me, Jackie!
She was super friendly and professional. Finally we found what we want with her help. Thanks Judith.
Judith is AMAZING!!!!!! I stopped by the Auburn store not knowing exactly what I had in mind for home decor. One simple question was asked of Judith and I walked out of the store will home decor to accessorize my entire home at a very affordable price tag! Judith was extremely patient and helpful which eased my shopping experience and helped with decisions. She was very thorough and honest with the customer in mind. I will definitely return to this location! The entire team here made the experience very personable. Kudos Judith, my favorite person of 2023!
Rose was absolutely amazing!!! She listened to our needs and had an answer for everything! She was so patient while we needed time to discuss and she was so fun to talk to! I cannot recommend this store enough! Ask for Rose! She’s the best!
Judith helped us pick out the perfect sofa with no pressure put on us. A most pleasant experience. Ask for Judith, she is great.
Ask for Judith. She was very professional, friendly and helpful. Great experience.
I am so disappointed in the service, or lack there of, that we got from Ashley furniture after we received our sofa. Our sofa came in damaged (ripped sectional) and we have had to call in a couple times and sent a chat and we still have to go through the same process with the new agent every time. They all tell us they will submit a new case, and it will be reviewed within 24-48 hours. We’ve been calling since two weeks ago and we have received no update. We feel like our concerns are being ignored. I am still trying to get this issue resolved and even the store is “unable to help with online orders”. I’m sad to say but we will not be purchasing from Ashley anymore, not great customer service and support.
My husband and I had two wonderful sales associates we worked with, Rose and Ashely. They were knowledgeable and friendly. It was a good experience and are excited for our new furniture
Everyone that works at this location is so nice. They truly don't mind showing many different things in order to find something you really like. And Judith is so great!
She was very helpful and nice
Great customer service.
Judith helped me find a great new couch and got me a great deal too, thank you!!!
Judith was a great judge of how different furniture sets would look in my house!
Rose is an amazing sales woman, she really helped my girlfriend and I understand the financing for the sectional couch we were trying to get for the living room. She was very attentive to our needs without being pushy on selling us something, her assistance was very much appreciated. If I could give this more stars I would, she did an awesome job.
Great location. Rose was very helpful and knowledgeable. Hope to come back soon!
Ashley gave me a great experience. Hope to buy from her soon
I purchased a bed frame and night stand. Rose helped me decide which one to go with and she helped walk me through the financing of the furniture. She was super helpful and very kind! Will definitely buy more furniture from here again in the future!😄
The employees were great they introduced me to everything and showed me what I wanted to see.
Great staff! Very friendly atmosphere and wide selection!
Nadia M was super helpful and worked with me to furnish my new home. Couldn't be happier with all of her recommendations and assistance in the difficult task of piecing together a bunch of furniture for my new home
(Translated by Google) Excellent service, very patient.. (Original) Exelente servicio,muy pasiente..
Judith was amazing and extremely helpful!! Thank you!
Rose was wonder! Very efficient, knowledgeable and friendly.
tae sung and mary were so kind and helpful. they're amazing I highly reccomend ! :)
Nadia our sales gal was awesome. She walked us around the store and got us everything we wanted and some. And then Mary the sales manager came to help us cuz we had more questions and she was able to answer all our questions and more. She was very helpful and knowledgeable about what they were selling. Awesome team here!
Beautiful, high quality furniture at great prices. The staff is knowledgeable and helpful, yet patient. I walked out of the store under budget!
Great service, thank you!
Great experience, jaylen was awesome in customer service.
Judith and her management were super helpful.
(Translated by Google) Judith is very kind and helped me find a table. I recommend you go to Ashley in Auburn. (Original) Judith es muy amable me ayudó a buscar una mesa. Les recomiendo que vayan a la Ashley en auburn.
Judith is kind and respectful. Would recommend going to the Ashley in auburn.
Very friendly and professional
Sales Associate Rose was such a great help in showing us different solutions to fit our furniture needs. She was caring, understanding, and extremely attentive when we were communicating our needs. We also witnessed her great teamwork with helping other colleagues. We have always had negative experiences buying furniture, but this was the first time we did not have any.
Rose helped me and was a true delight! She knew her items and was so knowledgeable about which item would be better for me. She really helped me decide on what was best for me. I will definitely shop here for all my furniture in the future!
Just bought a couch and loveseat from the Auburn store. Nadia and Judith were wonderful to work with. Thank you both and Merry Christmas!
Ashley M at Ashley is the best. Thanks for the large sofas and even larger recliner.
The sales woman was very helpful & courteous I appreciate the explanation about my delivery.
Great customer service. Very pleased.
I had a really good experience in this store. They have very good prices and collection. Friendly staff and professional support. I would buy more from this store in future. Recommended
I love visiting the Ashley location. Everyone is super friendly here and very helpful with my recent purchases. I want to give a special shout to my two favorite sales reps. Nadia F and Ashley, they were amazing!!! Rockstars!!! Thank you!!!
My husband and I had an outstanding experience with sales associate Rose at the Auburn store location. Over the course of a few visits we purchased a sofa, love seat, tv console and dinette set, all with Rose's support. She was fantastic to work and even handled one of our purchases over the phone. We love the look and feel of our furniture and Rose made our Ashley experience that much more special.
I tried many recliners before I chose the perfect one. The sales associate helped me a lot.
Clifford was so helpful, very nice and respectful of our needs. We are so grateful we chose Ashley Furniture in Auburn. We will definitely return for all of our furniture needs.
Nice atmosphere, fun staff, helpful sales. The experience was near perfect!
(Translated by Google) Very friendly and I do recommend it 👍 (Original) Muy amables y si la recomiendo 👍
Rose was super helpful in getting our couch and mattress purchased. Many thanks to her for her positivity and willingness to help us find just what we were looking for. Thanks Rose!
Went into this Ashley Store location recently and had a great experience because of Ashley Martinez! Her knowledge about products has helped me with deciding which couch products would be a great fit for my home.
Very friendly staff! Ask for Ashley M, she will help you find all your furniture needs! She’s super knowledgeable and friendly.
Very professional and helpful.
Beyond satisfied with the customer service that Ashely Martinez gave me and my girlfriend, walked in not knowing exactly what dining table set we wanted for our new place and we showed her some pictures of the layout we have and Ashley gave us some options and we walked out more than happy with our purchase. Can't wait for it to get here! Highly recommend coming here for any of your home good needs!
Very friendly staff, helpful and listen to your request on what you are looking for, how much you are willing to spend without any pressure.
I’d have to give a big shoutout to Ashley Martinez. She’s great at was she does and her mannerism is beyond excellent. A true professional. Although I was simply just looking & not necessarily ready to buy yet, she was still extremely supportive & informative on all the products! Great, patient & trustworthy employee for a great company!
I want to give a big shout out to Clifford of Ashley store in Auburn. I am buying a brand new house. Clifford reached out to us as we walked into the door asked if he could help us. I told him what I was looking for he casually showed us around a few things, and I said OK let me just kind of browse around. He gave me the space I needed. He wasn’t hovering over me, but he did keep his eye out for me. I did pick out dining room, set living room set And I thought I was happy with everything I purchased I left and I came back three days later and decided I’m not so happy with everything I had picked out, so we looked around some more. This man is amazing. He went so far as to pick up and tables, coffee tables, bring it to the furniture I had picked out just so I could see how it would look , my opinion he went above and beyond I appreciated everything he did for me, came back and bought a few more . Ashley furniture should be very very proud of this salesman. He’s a great asset to the store. I would come back to him or follow him wherever he decides to sell furniture five star rating.
Clifford is AMAZING! He has the patience of a Saint and is so incredibly helpful. I wish I had met him before I bought my furniture. I hope to have all of my future furniture purchases with him.
Love this store! Love the selection. Had great customer service today from Reina (Rain) today. Thank you so much! I can’t wait to get my new furniture. 🎉
I’ll give the 5 stars specifically to Nadia for her customer service and patience she had! She made sure we would love the item before selecting and answered all of our questions. She worked with us in ensuring we were satisfied in what we picked out and showed us around the showroom to find other possibilities we might be interested in.
Great selection and service!
I was greeted so kindly by the employees when I walked in. I had done some research before and I walked in knowing what I wanted but Nadia and Toni were able to help me push my purchase through so my couch will be delivered after I return from vacation. Thanks!
the worst experience ever. Requested my refund, and they did’t refunded me for like 2 mounts. came to them, and figured that they didn’t even start the refund process! plus they won’t refund me whole price. so i lost my $700 just there. Stupid service. Never ever will be back to buy anything else there. Also quality of the furniture is bad…. Thank you!!!!!!
All of people are very helpful!
Came into the store and met Rain, and had a blast talking with her,Carrie and Nadia if you’re shopping go see them !
I thought I’d just wander around looking for ideas of future furniture I wanted to buy. I was greeted warmly by Reina- who read me *perfectly* and let me know she was here for any questions, she’d check in on me later, no rush & no pressure. A little later on, she popped up to help me with a chair I fell in love with. We chatted like old friends because she made my whole experience so easy and pleasant. I will definitely come back to Ashley Furniture because of the friendly staff, great prices & selection, and of course the excellent customer service provided by Reina. Thank you!!
I recently went to the Auburn Mall store and was met by Rain. I explained to her what I was needing from my shopping experience and she made it happen. Wonderful customer service from her. I was able to find 2 over sized recliners and two end tables to meet my needs. Thank you Rain for listening and understanding so well that this was accomplished. I highly recommend going to see Rain when you are in need of furniture.
Judith was very nice and accommodating, she found the perfect loveseat, side table and throw blanket for my mother. Judith made a conscious effort to speak loudly, because my mother is hard of hearing, she was very kind, and Very efficient. Very happy with our purchase today!! Thank you Judith!
(Translated by Google) Excellent service, friendliness, I was delighted with the Judith's attention was super friendly, with great ability to guide us. Super well-known and he knows how to speak Spanish the best, so he explained it to us very well!! (Original) Excelente servicio, amabilidad, quede encantada con la Atención de Judith súper amable, con gran capacidad para orientarnos. Súper reconendado y lo mejor que sabe hablar español asi que nos explico súper bien!!
Carrie was amazing and.patient. thank you
I recently made a purchase here and was met with great care by Judith. She helped Me select the right mattress for my needs. I had a budget to stick to and I feel we got the most bang for our buck by far! I will recommend this Ashley’s store and Judith to anyone looking to get some good sleep on a new bed!
Clifford did a great job with providing transparent details about a recliner we were interested in without pressuring us for a sale. We were well-informed customers thanks to him with all the details laid out (taxes, delivery details, optional protection plans).
Carrie is the best, she’s a perfect blend of efficient, caring, and patient
Clifford (sales rep) was professional, informative, and not pushy. It was a pleasant experience.
We had a pleasant experience at the Auburn store. Clifford our sales rep was most helpful.
Sales person has a excellent service with professional knowledge and timely manner. Quality furniture with reasonable price. Excellent opportunity for all veterans! Military discount too.
Walked and told this very wonderful guy I was looking for living room furniture, he wasn't pushy and showed me several different items on my list! Diante is a fantastic salesman because of him I will be back for more needed items.
Rain did a fantastic job of showing me everything that I needed. She made it easy to pick out the right style and colors for my purchase. Very Nice, highly recommended.
Clifford Moeller was a pleasure to speak with and met all my needs as far as shopping for mattresses and pillows. He gave me a very thorough overview of all the mattresses available at the store and was able to answer all of my questions.
Thank you to Clifford for helping us find a couch that EVERYONE loved, he spent so much time and made sure that we were taken care of, one of the best experiences I have had. He takes care of his customers with his passion for helping others! Thank you!
Best experience got the best help from Clifford moeller
This store has the most friendly/welcoming staff. The sales young lady that helped me was so helpful really gave me great Ideas for my living room! Thank you Ashley!
My sales team member, Ashley was very helpful. I appreciate that when she didn’t know an answer to my questions she either looked it up or asked someone who did know.
I had the best experience one of the workers ashley made it so easy for me to buy and look for what I needed she helped me pick out great furniture definitely we’ll be returning!
Very good customer service at this location Ashley was the one helping me when I walked in. She really knew what I was looking for and the kind of vibe I wanted for my home just loved the overall experience and walked out with some new pieces for my home!!
Very good customer service. Always helping out. Thanks to Clifford for the amazing experience every time we shop from ashely.
My salesman was awesome loved the fact he was not pushie and very concern that I was happyif u want a great and very nice salesman ask for Clifford at the Ashleys in Auburn Patti Parks
I’d like to take a moment to thank Rain and the rest of the team for helping out with my furniture selection. Upon my previous visits everyone was a great help with showing what was available and knowledgeable about the products there. The bed dresser and nightstand all turned out great with a nice delivery service as well. - Phillip
Brandon was super helpful!! Got me a great deal and worked with me. He’s the top salesman for a reason for sure!
Ashley at Ashley furniture was really helpful and low pressure, she was able to help us get what we needed quickly and easily.
Great service!
Clifford was very knowledgeable, helpful, and friendly. We recommend him to anyone looking to purchase some furniture.
Very helpful and friendly team were helping!! Thanks guys!!
I have never left a store this happy. Bought everything I needed. Thank you to, Clifford and Jay for helping and making me feel welcomed. As well as Ashely for her support. I sent all my friends the next day… great experience.
We had a great experience shopping at Ashley. All thanks to Jay and Clifford. They were very welcoming and helpful. My mom was so happy after we left the store. The next day we took 5 families to shop there… thank you will continue to come and shop for our home.
I will have my home paid off next year,and I plan on getting my new frontroom set from Ashley furniture, and I only want Reina to be my furniture consultant, no other!!! Of course if she brings in other ,sales people to consult with on my behalf ,I will welcome them as a power team
Reina was so helpful and friendly when helping me find a couch! Thank you for the great customer service!
Editing this review because the manager harassed us into leaving it.
Aside from Nadia being great and personable with me and my family she deserves a smoothie ! (She told us her boss gets her smoothies for reviews) we came in for a mattress and she was helpful and energetic. My kids loved her. Thank you 🙏🏾
Me and my wife came in here knowing exactly what we wanted and was helped by Rain who gave us a painless experience we were looking for. We were in and out fairly quickly and we appreciated that given our busy day we had ahead of us. We will definitely be back. Thanks rain
Didn’t purchase anything but Reina was the most amazing help I could ask for would definitely come back if I decided to purchase something! Thanks for wounderful help
Nice selection
Brandon and Toni were wonderful! They treated us like VIP and gave us the best experience you can possibly get. Thank you both for making our move from Guam a little less stressful! 🇬🇺💕
I would be glad to give a review except for the fact that we ordered and paid for 10 chairs and only 8 were delivered! I will be glad to review once we get our full order!!!!
I am very happy to have met these guys, they were very kind. Thank you, Toni, Eli, Jacky, my family are very grateful for your patience in treating us well. I give our experience 5 stars. God bless you!!
Had the pleasure to do business with Brandon! He was excellent, knowledgeable and personable. I would highly recommend shopping at Ashley
We walked in looking for the ideal barstools and had great assistance. The clerk helped us find what we were looking for, scheduled a delivery date that worked for us and even gave a follow up call, making sure we were happy with the purchase.
We recently bought a sofa and love seat. Love the set. Found out that the love seat was too small. We had to exchange it for another sofa. We also bought a third (big room). I was SHOCKED at how smooth and efficient the process was. Delivery was easy and well planned. Set up was great. I think this is the first google review I’ve ever made. Carrie in sales was perfect. Kayla (sp) and the management team were exceptional. I never expected this level of service, and I will make that store my go to. Thanks.
It's time for a renovation of our home, and Ashley has exactly what we're after. Reina provided top notch service. She was friendly, knowledgeable, and does everything with a beautifully bright smile. Definitely recommend
Reina was so sweet and professional she helped me so much with trying to find the right couch for my tiny apartment.... loved the service and the experience and it helped me alot !
I had a great experience @ Ashley. Brandon was super helpful in finding the right furniture for our family.
Overpriced.
We worked with Lonnie at the Auburn, Washington Mall Location. When I go shopping, part of the experience is interacting with the sales person. A man named Jeremiah did okay with our first visit. On the way out, I made a little joke and 4 sales people were there and failed to make me feel comfortable; then Lonnie realized there was an awkward silence and filled it in with his own humor, lightening the mood. Look, of course I want to get a deal, and we did; but what really set this experience apart was Lonnie's professionalism and part of that role is making sure your visitors are comfortable around you as you work. And for me, I will be returning to that store to work with that person, before I shop anywhere else. He has earned my brand loyalty. It doesn't take much, just being kind and showing compassion to the strangers who walk in, whom you serve, and whom ultimately are paying your wages. Just be decent. I can say that this particular person on more than one occasion was exactly what we wanted from the service aspect of our shopping endeavors. We will be returning.
Brandon was the best to work with!
I would like to extend another gratuitous thanks to Ms Toni, for her absolute superb service that I experienced the last time I was here. There will never be another sales manager like Ms Toni. I have zero regrets with my purchase that was made. My Expectations far exceeded what I had anticipated. I won’t be able to come around for any new pieces for a while but,What I do have now and what I have experienced with Ms Toni has truly left an ever long and lasting impression. She is Absolutely unforgettable, impeccable. ethereal and invigorating to deal with. Cheers to her and all the Ashley HomeStore auburn location employees in their endeavors
The manager and sales person were absolutely fantastic. Very attentive and eager to help.
Ashley and her co-workers were so helpful, kind and patient to my mom and I. If I could just remember their names 😓. Other than that I totally recommend going to this store they have great furniture at reasonable prices. 👍🏽
Danielle took great care of us when we were shopping to furnish an entire apartment. She helped us to make sure our selections all coordinated. I would definitely go back if I ever needed more furniture!
Our sales person was very helpful. She gave us enough time to make a decision and work to get us the best price. Looking forward to the delivery of our new recliner and rug.
Tae was very helpful, our order was placed in wrong and he was able to fix the order quickly. I recommend you find him
Nice and friendly staff!
Had a great time with Brandon he showed and store manager Taeo he was amazing with out the door slam dunk prices 👏 we could afford now have beautiful 😍 furniture 😀 for our new townhome
Ashley at Auburn was great. She helped us find a couch set that was just what we were looking for. She has a great sense of humor too.
Great place to buy furniture. If you want great customer service go see Brandon. He was a great help picking out the perfect chair for my mother. Super awesome guy. Thank you Brandon.
If I could give more stars I would. And it is because of Toni, Jivah, and Jackie. Thank you Toni for going way beyond and getting rugs to show how they would look with the couch and Jivah saying yes to me getting what I wanted, yes she knew they could help me, it gave me confidence to trust them. Moving coffee tables and helping put together pieces that match well. Toni, you are the best! It was a smooth transaction and Toni figured out how to coordinate the easiest deliveries. I am impressed, its the best service I have ever had at Ashley furniture. I highly recommend buying your furniture here for service, best pricing and options for every room.
Staff who assisted was helpful.
Didn't have original item I wanted, but did have something comparable.
Ashley was absolutely wonderful! She made sure all my needs were met.
Great experience. Alexis Valentine at the Auburn Wa store was very helpful.
Got what I needed great variety
We had a good experience at Ashley in Auburn. Our sales rep WA Jirah and she helped find the perfect table and lamp. Thank you.
Me and my husband Landon were working with Brandon. As soon as we stepped in the store we were greeted and told where everything was. Looking for all new furniture can be stressful but Brandon, Toni, Jackie, and the cool person with the purple hair (sorry I don’t remember your name) all made this experience one to remember and we thank all of you for the laughs and furniture 😁
Great quality and super helpful staff, so much to choose from too!! Rain was super helpful an made the experience so enjoyable !!
Danielle was amazing, I described what I wanted and she immediately knew which couch to show me and it was in my price range! I hope she gets a raise for her amazing work!
I’ve been to this location a few times and have never bought anything till today because their shipping takes FOREVER. Carrie helped me at this location and she was simply wonderful-she was fast, efficient and super friendly, thank you for making me feel welcomed and heard. If you go visit this location ask for her-she’s a gem 💎:) Thank you Carrie!!!! -Rosie
Jeremiah was such a great help and got things figured out smoothly even with us switching couches! Great service and highly recommend him!
I went into Ashleys today and met a very joyful and charismatic young woman named Rein. She assisted perfectly in helping me find and figure what I want. Although I didn't make a purchase today I will most certainly be back again soon to do so.
I was told by The Lynnwood store I had to drive down to Auburn to make my purchase. I give the Lynnwood store a -10. Was lied to by manager. The minute you walk into the store they are like vultures. They won't leave you alone. After they told me I had to drive to Auburn. I spoke with Brandon. Upon arrival he was helpful, fun, courteous and a hudge help. The manager and Tony were just as great. They all informed I could of ordered my items from Lynnwood. I will be stopping by Lynnwood to inform them of this, how rude they were, and their lies. Thank You Brandon, Toni and staff for the excellent service. Would highly recommend the Auburn Store.☺️
I worked with Ashley and she was so nice and patient with me. I went in a month before moving and picked out a couch and chair. Ashley emailed me the future purchase and I looked at other stores to make sure that’s the couch I wanted. I came back and bought the set with Ashlee like I promised, and plan on going back when I get a nicer bed set. Great experience!!
Great sales rep, I was given a $50 off coupon when I entered however you cant use it because everything is on sale which was a bummer
Reina was super helpful. She helped me select a whole living room set that is gorgeous! On top of that, she found me 2 awesome end tables on clearance - she enlisted the help of 2 more employees to put them in my truck for me! Please go here to get your furniture and ask for Reina at the Auburn Supermall!
Toni and Brandon did a fabulous job with helping us make a purchase of a couch, dining room set, and Tempurpedic bed. We are very grateful for the extra mile her and her team went. I suggest making your next furniture purchase at Ashley Store Auburn and see Toni and her team.
Thank you Rain for your Superb customer service, and helping me choose a new bed set
The sales rep was pleasant and we are satisfied with our purchase, but it's hard to believe that Ashley won't even deliver a furniture order to the store. To pick it up we have to go from Auburn to the warehouse way out in the south end of Spanaway 45-60 minute drive each way). That is not good customer service. We also have a 9-day delay before we can pick it up.
Brandon Ward provided a polite, efficient customer experience and helped me find a new sofa.
We love Ashley to purchase our furniture, always our go-to store. Mainly because of people like Carrie, who was amazing and made our experience a great one.
Beautiful setting. Just people are over-burdening
So glad you are back in Auburn Rein!! I came into the Auburn Ashley Furniture where Reina Greeted me with her infectious smile and eagerness to help. I explained to her what i was looking for and my budget and she didnt try to upsell me or treat me like a price tag but treated me like a person. I will Definately be asking for Reina the next time I need anything from this store and I will recommend her to all of my friends... thanks Reina for the fun Experience!!
I was enormously glad to see an Ashley furniture store in the mall. First, I've heard of Ashley Furniture for many years and secondly, if I see something I really like, l can get it delivered, assembled, a warranty, and I was done. My sales person Carrie, in Auburn at the outlet mall, was extremely helpful. She made my job easier. I told her what I wanted and that's what I got and all in my price range. Thank you Carrie and Ashley Furniture ❤ Linda johnson
Ashley and Toni are great and answered all my questions will definitely be back!!!!
Great experience. Brandon was very helpful and knowledgeable with everything I needed for my home. Thank you!
This Ashley Furniture location was easy to access, well lit, and well organized. We were assisted by RAIN who was very courteous and unintrusive but made herself available at our need. It was a very pleasurable shopping experience. We found the entire staff to be in great energy and worked as a team to get our purchase finalized effectively.
Toni, the sales manager, was so helpful! She knew exactly what to show me when I said I wanted a new mattress. She was not pushy at all and was very knowledgeable. Muchas gracias!
(Translated by Google) From the moment we entered, they were very friendly, they answered all my questions. The furniture is of excellent quality! (Original) Desde el momento que entramos , fueron muy amables, resolvieron todas mis dudas . Los mueblos son de excelente calidad !!
I liked the place.The sell quality furniture at a cheaper rate. Their staff have good customer service DON'T MISS THE FURNITURE DEALS!
I went to the showcase located in Auburn along with my sister. We both knew what we wanted for my apartment living room, but wanted to see what else was available that was similar. Lonnie was very knowledgeable & helpful to our needs. The prices were pretty reasonable too. We decided to go with what we originally wanted as the wu as quality & price was excellent. I would heartily reccomend this store as the sales reps there go out of their way to assist you.
My brother was looking for a loveseat for his new apartment and first shopped online before selecting one. He thought he better try the loveseat before ordering, and placed a call to the Auburn store. He spoke with a very nice salesperson, Lonnie, who stated the item was indeed available in stock, and that it was also on clearance. My brother and I went the following weekend and was greeted cheerily by a salesperson who just happened to be Lonnie himself! He was personable, and very helpful. My brother is disabled, and after testing out the loveseat, thought he’d still shop around to be sure of his selection. Mobility is difficult for my brother, but Lonnie gave his personal attention to us and was very patient and understanding. Ashley had a great selection and lovely showroom. After a little while, my brother selected the loveseat he saw first online, and placed his order with satisfaction that he was getting a great deal. Lonnie is friendly, welcoming, and informative. He made the experience easy. We’ll be shopping here again for sure.
I am very thankful to the manager tae-sung and employees Ashley and Lonnie they did a great job on finding a mattress that is best for me and my bad back. Best customer service I have received in a long time and I strongly recommended to anyone looking for a mattress or other furniture.
I had visited the Auburn Outlet as I was fully furnishing my new apartment. I had spent time here over a couple of days and spent a minimum of 2 to 4 hours on each day trying to pick the right furniture for me. June helped me through this process in a professional manner starting of with introducing me to the Management and the Admin team who would be part of the process to help me. She gave insight and recommendations to help me make informative decisions. What I respected about June was her patience and bubbly personality apart from her professionalism throughout this process whilst also managing her time with her other existing clients and potential new clients including myself all wanting her attention at the same time. In the background working quietly supporting her was the Assistant Manager Toni. I observed this as I watched June and other staff seeking clarification and further advice and listened to Toni and her knowledgeable response’s which also helped me especially when it came to the finer details of all the products including the end to end process and what all I needed to know and what to do. Extra points for Toni and the discounts she managed to get done for me at her discretion, a few dollars off where she could but felt good to me as a customer. Kudos also to Chelsea who helped me with my adjustments that I made to my initial account and additions made to it and who helped me and walked me through what needed to be done. There is also another gentleman (Was it Sebastian?) who helped me when I walked in when both June and Toni was away, he helped me efficiently with my additional items I wanted. Great Team work and support at the Auburn Outlet. Also, there is always someone coming to check if you are okay and need assistance so you are in good hands. I have my first lot of furniture delivered and done with so much professionalism and efficiency that made purchasing from Ashleys worth it. I am expecting my additional order to be delivered next week and cannot wait. Yes I went back for more furniture thanks to June and Toni for being great ambassadors of Ashleys in their handling of my purchases that they now have my utmost trust in future business with Ashleys.
Report is KEY and Brandon build that with me with ease ! Pleasant time purchasing my new dresser with him.
The customer service and selection at the Auburn, WA Ashley Store (located inside the Outlet Collection) this morning was exemplary. June was the associate assisting us, she was so helpful! She helped us locate and order just the right sofa and box spring for our family's needs. Definitely recommend.
Brandon was great to work with. No pressure, gave us space to look and offered assistance when we asked. I'd buy from him again.
June Myres was very nice and respectful, and was really helpful with picking out new decor and dining furniture.
We were looking for a loveseat recliner with cup holders at the new Ashley store at the Auburn Outlet Collection and hadn’t found what we wanted until sales associate Brandon Ward found us. My husband and I are different heights, so it is hard to find the right fit for both of us. He helped us find the PERFECT FIT! He was extremely helpful in answering all of our questions about the Next-Gen DuraPella Dual Power Reclining Loveseat with Console that we purchased. If he didn’t know the answer, he went and found out the answer. It was a wonderful and stress-free buying experience, thanks to Brandon. When we go back for future purchases, we will always ask for Brandon.
I recently walked into the Ashley Home store at the outlet store in Auburn. Carrie met me at the door and showed me the sofas I was interested in. I found the perfect one for my home, but there were problems with delivery because of my zip code. Then the whole team got involved. Carrie added Chelsea, Emilie, and Toni, and they worked until they got it through. I found a very hard working, caring and responsive team and am looking forward to the delivery of my sofa. Thank you for all your care and hard work.
Today we visited the Ashley Home Store in the Auburn Outlet Mall. Brandon was awesome - very nice, personable, patient. He used his knowledge of furniture along with his own life experience to assist us with making smart choices for a new couch and mattress. He understood that we needed comfort for long days working from home and durability for kids and pets. We can’t wait to get our new furniture home! Thanks again Brandon & the Ashley store for a great experience!
We always love to visit this store and buy stuff for our interior. There is a girl name Ashley. Must ask for her, for great buying experience.
Tony and Carrie were so easy to work with and are very knowledgeable. Great experience!!!
Just purchased a mattress at the Auburn, WA, store. We had a pleasant experience with our salesperson Jeremiah. He was very helpful and knowledgeable.
My partner and I had an exceptional experience at Ashley Furniture assisted by Brandon. We were looking for a sideboard/wet bar to coordinate with our current deep mahogany dining table. Brandon curated a courteous, attentive and low pressure environment. He was knowledgeable about the in-store and online inventory as well as offering different price points for us to consider. Shipping dates were available as early as 1 week from date of purchase. We had one small account hiccup when purchasing that was seamlessly corrected by the Ashley adminstrative team, including Chelsea. Highly recommended this location for your furniture purchases. Update: we returned 4 days later to purchase a few more of the highly discounted trees (70% off) and we were assisted by June and Chelsea. June searched the entire floor to find us matching ficus for what we had purchased earlier and was also able to match our mantle piece display with two other display plants, both also at 70% off. Chelsea, the front desk/customer services representative, looked up our previous order and details so that we didn't have to try and search by half remembered names/descriptions. Incredibly polite and professional experience for the second time visiting this location. Update 8/20: came back looking for a new TV stand and Brandon came through for us again. Not only did he listen to what we wanted and specifically what we didn't want, he let us take our time until we found exactly what worked best for us.. and thier Labor Day sale is going on now, so the price point was exceptional. As we were closing the sale I even found the perfect reading recliner that I've been looking for, at 60% off. Highly recommended stopping by to see Brandon.
I went into this store today hoping to find a sofa and love seat that I could take home to the new house I had just purchased. I am having a couple of friends over for the UFC fights tomorrow night. Today was my lucky day. I bought both of them from the clearance floor reasonably priced. My wife and I are extremely satisfied with today's purchase.
Went to Ashley for a dining room set, Jaqueline approached us first and was super nice, I let her know we were just looking and she was great in not being overbearing/constantly coming up to us. I like shopping without being followed around. When I was ready to move forward, I approached her and she was great. Was super reassuring and listened to what we wanted.
Bradley was a fantastic sales person. They took us right to what we were looking for and helped us get it financed and setup for delivery.
Great store I came with my mom I forgot who we had talked too though he was very helpful I think his name was Jeremiah it would be cool to get his business card
Avoid Ashley furniture in general. They don’t stand behind their due diligence process nor their return policy. Their technicians are incompetent and not knowledgeable about their products or the construction of their products. DO NOT BUY ASHLEY FURNITURE! Furniture looks nice but is cheaply constructed and customer service is ATROCIOUS. Save your monies and get durable furniture from a store like Restoration Hardware or maybe even ikea.
Brandon was excellent at helping us to find a chair for once our baby arrives. He listened to what we wanted and made sure to show us plenty of options without being pushy. We would definitely return for future furniture purchases.
Nicole was helping me so much with all my purchased. Thank you so much
Knowledgeable sales person. Excellent service and great spirit!! Ashley was very knowledgeable of products and services!!!!😊🤞🐸🌷
Carrie showed us a great collection of tables and she was very knowledgeable of the merchandise
Brandon is the best seller I ever experienced, he really tells you pros and cons of the item you look for, very helpful!
FANTASTIC customer service! Tony and Carrie were very Helpful. Made everything easy and very Kind.
Store was fine. Shopping experience was fine. My gripe is about delivery. We were supposed to receive our couch today along with our entertainment center and area rug. They did not deliver our couch because a piece was on backorder. That's understandable. What's not understandable is how we received zero notification, and as preparation sold our couch and love seat, just to be told at delivery "uhh we don't got the couch". I then called the provided number to ask when the couch would arrive and after talking to a call center agent was promptly hung up on.
Got the pleasure of working with Ashley! Such a sweet girl, very easy to work with. I’ll definitely be back 🙌
I really like Carrie. She is pretty cool and nice as well as a manager. Ashley in Auburn is the best compare with other locations.
Beautiful showroom with very attentive staff. Brandon was very professional, informative and fun fun too! We are very happy with our purchase. Thank you everyone!
Great place. Great prices. And very helpful. Lonnie was the greatest. He helped so much we will allways buy our furniture here. Looking forward to coming back for all future needs..
Thank you Carrie for helping us pick the right couch. We will be back!
Great!
(Translated by Google) If you're looking for home furnishings, you'll find a variety here! (Original) Si buscas muebles para el hogar. Aquí encontrarás variedad!!
Brandon helped me and my wife pick out a new couch and coffee table, he was super nice and very pleasant to talk to and work with, would reccomend this store to anyone and more specifically him to help new people lookin for new furniture ❤️👍
Bait and switch with low advertised prices online to get you in to the physical store for items that were not there. Ashley has poor inventory updates on their system so you should be aware of that. Store staff said it was on me for wasting my time by showing up in person instead of calling first.
Very friendly, but didn’t have what I live!
Very disappointed with their delivery. They refused to bring my coach inside.
Jackie was an awesome sales person
Shay in the store was the best rep ever! Very patient and also gave us a lot of advice on color and design. Highly recommended!
My family and I went to go look at furniture a couple weeks ago, Brandon, Emily, & Tae Sung helped us. They were so friendly and outgoing, very family oriented. They helped us get approved for a loan quickly and helped us find a nice comfy couch and rug that went perfectly! Thankx for all the help!
Ashley and Lonny were so patient and helpful! They didn’t pressure us and they helped us talk through what we needed for our new home. Will definitely shop here again!
Jeremiah and Tae were both informative and very helpful! Thanks
Jeremiah Great personal we great service and great work ethic. I will definitely will recommend to friends and family
Everyone is so nice! Great shopping experience ever. I will come again and again . Thank you, Chelsie, Brandon and Toni.
I went in to get myself and my son bedroom sets. I legit came in three different days until I finally made up my mind and decided on my furniture sets. JEREMIAH was awesome, patient and helpful the entire time. Emphasis on patient. He was also great to talk and laugh with during the process. I cannot wait to get my beautiful furniture home. Thank you so much.
Brandon was awesome! He helped us pick an awesome chair that was extremely comfortable and still within our price range.
My wife and I visited here this outlet mall to puchase our new furnitures, and Jeremiah, Sales Associate was really patient and helpful to purchase our all furnitures today. He was really patient and helpful with all our questions and ask, we spent our whole 3 hours and made our decision and successfully done for the whole process of payment. We are really glad that we met him here and got assisted by him to get everything well. Another thing that this Ashley store is amazing is because of such an absolutely amazing manager. I've alreay been to different Ashley store in Washington, and this place is the best place ever. The store manager, Tae Sung was very helpful to get all specific information of every single furnitures, and he was absolutely informative. The manager also stayed together with us to make a great deal for us, and we finally made the purchase for all new furnitures today. I would like to say my wife and I were totally satisfied with what we experienced today with manager Tae Sung, and we will definitely come back to purchase other furnitures very soon in the future.
Great experience !! Brandon was very friendly and made our process very smooth !
Jacqueline was a great sales associate and I never felt pressured in any direction. Answered all my questions and got a great deal.
Nicole was very helpful with our purchase. We came in looking for only a couch but left with a dining table with chairs as well. She was so thorough with making sure we were getting all the right products with the correct discounts. She was super patient and easy to work with!
Eli was very helpful and knowledgeable. Quality of furniture was very nice. Our first Ashley experience was very positive.
‘Ashley’ at the store was really nice!!! We had a good conversation with her.. very helpful and found the piece that we were looking for. Totally recommend 👍🏻
Brandon was so kind, patient, and helpful! He made the furniture buying experience stress free and positive. Definitely ask for Brandon to help you if you go in to buy furniture!
Eli was amazing. Helped when we needed it, left us alone to look at talk when we needed, and was over all very helpful and informative.
Huge shoutout to Brandon, Jeremiah and Toni they helped me get the sofa that i wanted they were also super kind!! My mom and i had so much fun picking out furniture. Will definitely buy here again!
My boyfriend and I decided to go look at dining table sets and wasn’t planning on purchasing same day since we wanted to start our search. But we came across a really good deal and decided to just pull the trigger on the purchase. We appreciate the customer service we got from Carinna and would definitely go back and ask for her! She was a great help!
The salesman was proffessional, so friendly, so helpful. Purchases were timely. Great experiance. THANK-YOU.
I called the store and the gal Chelsey helped me with everything politely and very happy. Good service.
Great place
We went into Ashley to look for full bed sets, our girls saw a set but it was only in king and queen set according to the information display. Eli said give me a minute to look into this. Eli came back with great news and said that it does indeed come in full size. He made the process quick and easy. Thank you Eli for going the extra mile to search for the bed set that our girls loved. Great customer service. Thank you.
Lonnie was great. We found a couple couches we liked. He was very helpful with helping us decide without pressuring to make a sell.
Brandon did a great job!
Brandon provided the most pleasant furniture shopping experience I have had to date. He was extremely helpful in locating the perfect piece to match our needs and guided us through the whole process effortlessly. He was super friendly and personable and we had a great time chatting in between steps. I will absolutely return for future purchases. 5 out of 5 definitely recommend
I had a great experience. I worked with Lonnie and he was super patient (I came back 3 times!) and, he was zero pressure. I ended up with exactly the right thing and am very happy!!!!
The customer service from Alexis was great! She was attentive to us as we walked through the store looking at all the displays, and helped us with getting all the information we needed. The only negative would be all the paperwork involved in making a simple purchase. They even helped load our furnishings into our vehicle. I would definitely work with Alexis again!
Nice show room and a smooth sale on the table we purchased. Shout out to Ashley who made her first sale in a new job and was very helpful!
I had a very pleasant experience while shopping. Eli greeted me and asked if he could help. I was just looking but he was happy to answer all my questions. Not pushy - which I like. I will definitely keep him in mind when it's time for me to buy.
I am amazing how employees treated their customers. By far the best experience I have ever had. The lady named Shayla was super helpful and kind to me when showing me around and explained the deals going on. I WILL be telling my friends about this and hope they get the same experience as me.
Toni was so helpful and made the experience such a breeze! So knowledgeable and great at what she does!
Elijah was of great help and we would definitely shop at Ashley Furniture again. The quality, price and Elijah’s professionalism were all factors in making our purchase. I highly recommend Ashley Furniture at the Auburn Outlet Collection Mall and if you do shop there, ask for Elijah!!
Very knowledgeable and helpful, not pushy which is whyI came back and bought from Ashley and Jeremiah came back and bought the chair from himHe is excellent!
Extremely helpful. Personality plus!! Knows his job well. Give him a raise!!
Jeremiah was able to help us sort out our account issues which enabled us to purchase our new furniture.
Brandon was AMAZING!!!!! Very easy to work with and not pushy at all. I would recommend working with him to all my friends, family and even someone who has no idea of what they are looking for! Great job Brandon! Ware definitely TEAM BRANDON🥳🥳🥳🥳🥳
Our sales associate was friendly and helpful but not pushy
Toni and Carrina were absolutely amazing, they help us purchase furniture for 3 different rooms in our new home. We walked in just to browse and they were so helpful we left with furniture for the whole house and confidence in our purchase. Friendly, helpful, patient, and knowledgeable. Thank you for having these ladies as sales experts. We will do business again in the future.
Can't say anything bad about the place
Beautiful store with friendly and helpful staff
1star only because you have to. My sales person added a rug to my account. I looked at the rug but told him that it didn’t not go with the couch and table that I picked out I should have looked at my sales invoice carefully b4 signing but I didn’t think they would do that. I got general txt msgs asking to confirm my order and delivery(generic/undetailed). Ashley’s will not take the rug back. Rip offs!
Brandon was so awesome. We weren't sure if we were ready to buy a new couch. But the financing options were too great to pass up. Thank you Brandon for helping us decide on our new sectional. - Jim and Bre
They have good stuff but staff was not very knowledgeable.
Excellent service, really professional, gorgeous furniture. Thank you Ashley!
My Daughter placed an order with this Ashley Furniture store in June 2022. She spent over $11,000.00 in this store. Many of the items were delayed and then delayed again, and again. She finally canceled the remaining pieces on her order the beginning of November with the store. Not including taxes, extended coverages on the furniture or delivery fees she should be refunded over $3,000.00. The store has placed the request for the refund and was told in 2-3 weeks she would receive her check. It has yet to come or be processed. When she called to check with the store on the status of the check, she was told they placed the request and there was nothing more they could do. When she stated she would file formal complaints with the BBB and the Attorney General's office, the store told her to, "do what she needed to do." When she asked to speak with a Regional Manager they told her it was private information. When she challenged that information, she was hung up on. She has called their Corporate Consumer Relations phone number 4 times and she continues to be told she has escalated the request and the refund check request was placed, then told the finance department has received the request, now she is being told to go back into the store because they are the only ones that can request the refunded money. A formal complaint was placed with the BBB on November 30, 2022. I highly suggest researching this company and their list of complaints before handing over your hard earned money to be stolen. There are over a thousand complaints. 228 complaints were closed within the last year.
Purchased a very expensive bed at this location. Followed their rules on trying it out and when I contacted them back several times to get a swap, nothing but hurdle after hurdle and no’s to get the return. I cannot recommend this company or it’s practices. The experience has been horrible and frustrating. Just want to leave this review up for future shoppers. The promises they made were not fulfilled and getting the runaround every time I call is just bad business and bad purchase. My fault for shopping there.
Brandon @ the super center location helped us pick out a custom bedroom set. Super helpful
Great assistance with purchasing the most appropriate items.
Shay was very helpful and knowledgeable about the furniture I was looking for. She helped me pick out the desk, chair and coffee table that were just right for my home. If you go to this location ask for Shay she is the best!
Bought a nice havalance bedroom set service was ok employee that was helping me was very busy often having to say ill be right back at the end though the gals who check you out if you got partial cash and card payment neglected to get my info and was acting as if me asking questions about how money was spent was touch to bare one actually just got up and left Rude' but overall I got my 4400 dollar set and it should get it this Wed Nov 16th oh with me spending g thatuch cash don't count on free delivery a bedding set like Ashley gives you in southcenter nor a new quest 50.00 gift card my delivery thru a 3rd party since they won't delivery ashley furniture from that location is going to cost around 220.00 on top of 4426 I've spent so keep that in mind ashley been shaky the last few times I went thru leaving me to get money back before this fro. Another location
Brandon ward was phenomenal to work with he did an excellent job to help us find the TV stand we were looking for! 👍 make sure to ask for his assistance when you’re at the store!!!
We had a great experience at Ashley home Center in Auburn. Carinna our sales person was polite, knowledgeable and a delight to work with. Can’t wait to see our new chairs in our living room. We will purchase again from Carinna.
The employees were very friendly and helpful. They loaded a giant heavy mattress into my car.
Our experience with Ashley furniture has been the absolute worst experience I’ve ever encountered. We ordered a table and chairs in December for February delivery when our house finalized, they said the bench would be on back order but delivered in April. Thinking 2 months without the bench ok we can deal with that. Then April came and the date got changed to July then it was almost July and got changed to august (without anyone notifying me) then the end of august, when I called they said they don’t know when it will be there. Finally it got delivered at the end of September, 7 months later I was able to actually have my whole family at one table. When they came out for the original delivery the installer broke 2 of the chairs by over tightening the screws. When the bench got delivered it rocked as it didn’t sit level.
Shay was soo kind and adorable! She immediately made us feel comfortable by cracking jokes. She made it soo easy to find what we wanted without the pressure you would normally feel in a place like that. She made it easy for my husband and I to get everything we need. When I can I want to come back and get more stuff!!! If you want to see anyone for help ask for Shay!
Great place to grab things you need
The manager Ken and Vivian were awesome. People like these make a big difference for clients. Excellent service! Nice store, friendly atmosphere
Mr Mushtaq and Anthony were very helpful. We are very satisfied with Ashley furniture.
We had a great experience shopping at Ashley for two separate purchases now. Shay helped us find exactly what we were looking for both times and made sure we had the best deal possible. Can’t praise the customer service enough!
Jeremiah by far was the best sales person we have dealt with in a very long time. He is compassionate about his job and made sure we were taken care of. He has a great attitude and represents Ashley Furniture well. Make sure to ask for him when you stop in!
Buyers beware!! This particular store has the worst customer service not to mention and even worse manager. I went in to inquire about a purchase I made exactly 1 week ago. The dining table I purchased had a price reduction of $300 so I wanted to see if they could do an adjustment or credit. Come to find out that if the item was delivered already so they CANNOT AND WILL NOT help in any way. I would have been fine if they were a little more helpful or just had better service but once you purchase from them you do not matter and they do not care. Learned my lesson I will not be purchasing from them ever. All they want is your money after that good luck getting any decent customer service.
Great salesman at the Auburn mall!
Very well pleased with the service provided by sales rep Jeremiah and sales manager Adriana for helping us pick out a bed set. They were very helpful, informative, and professional. Looking forward to coming back in the near future to purchase more home furnishings.
Checked out the store and saw the immense variety of furniture . Will buy later .
Brandon helped my wife and I find a great deal on a dining set
The Ashley homestore in auburn is a great store! The people working there are always friendly and full of information! Thank you auburn Ashley
The saleswoman abigale was great . No other part of the experience was okay. I spent several thousand furnishing an entire house. Once i spent the money i didnt matter. It took three months to get anything and i still havent received everything . But that wasnt the real problem. The problem was i couldnt get any info about my order. I would call and the call center couldn't ever find my order . Then they would transfer me to the store who seldom if ever answered . In the middle of closing on a house and moving i had to make trips to the actual store to get any information on the status of my order. Which vaguely and constantly changed. Finally received a partial delivery with serious damage to three of the pieces one of which had to be taken away to be replaced which im supposed to receive sometime in November (possibly). The whole customer service part pf ashley is BROKEN. I will never buy there again and will strongly urge everyone to avoid this unnecessary stress.
Sales manager Adriana Aviles and her staff were amazing, helping me and my wife find our furniture. The culture in the store was awesome. Ask for Adriana when you stop in.
Brandon Ward was absolutely amazing. He helped us get the best living room setup and made our experience exceptional. Thanks for being you
Horrible experience with Ashley Furniture! I will never buy from them again nor will I buy their furniture from a 3rd party retailer. I had gone into the Auburn store and purchased a sectional with delivery and a mattress with delivery. I went home and looked online.... the same sectional was listed online for $300 cheaper! And the same exact delivery was $100 cheaper. So I canceled my order in store and purchased online instead. I received my mattress first. It was a mattress in a box deal. So I take it out and let it expand for 2 days. It didn't fully expand at the head or foot of the bed, and the middle was higher up than the rest of the bed. I left state on vacation for 5 nights and figured it just needed more time to expand. I came back and it was still not fully expanded, I tried sleeping on it and it hurt my back since my hips were elevated higher than the rest of my body. I reached out to customer service. They told me I could recieve a refund if I donated the bed to a charity or organization like Goodwill or salvation army. I told them there are no organizations in my area that accept mattress donations. I was told to call arounope,. At this point I canceled my sectional because I could already tell it was going to be a hassle to get my mattress replaced. After some arguing with them, I wasted my time calling around to charities, nope, no one will take it. I let customer service no this, and after 3 attempts to email them over a week's period, they finally responded and told me the only way for me to get a refund is to donate the mattress, but I can't donate to anyone that isn't a charity. I was also given a deadline of about 2 weeks to get it done. Needless to say, I have been sleeping on my couch for over a month because customer service won't do anything, and I'm now sick with a worthless $700 mattress. I'm still shopping for a sectional elsewhere, but I've already passed on a few after finding out they were Ashley Furniture brand.
Though I haven't made a purchase(yet), Kim was extremely helpful in finding what I was looking for. She took the time to make me feel valuable and comfortable! I really appreciate her taking the time to help me out!
Google listing and website lists 9pm as closing time on Friday, but they closed up at 8pm so we didn’t have the time to complete our order in the store. Ordered online to save us a trip back to the store, our gain as there were much better delivery options available online (saved us $299.99).
Abbey Krieder was the most amazing Sales Gal. I told her what I was looking for, she new her way around the store; gave me options and was absolutely incredible! She should be a Manager. Just can't say enough good things - Abbey was fabulous.
Couches for me and a friend arrived weeks-MONTHS late (mine weeks, hers months) the $290 warranty is an absolute ripoff. Says it covers all of these things then when you need the coverage they find a bunch of loopholes. Don’t waste your time shopping here.
We had a great experience with Abby. She spent a great amount of time answering our questions about a few different selections until we finally settled on a set. Abby was very open and honest and enjoyable to work with. Her boss was very friendly and helpful also. We felt like everyone pitched in to help us.
Large selection, clean
Me and my son went to buy a sofa and we had the issue where they lease it as accident when we wanted to buy it we went to talk to the manager there and they said there was nothing they can do even though there was their mistake bad service would not recommend going here, go somewhere else for better service they don't fix their own mistakes
My wife and son had a situation where the sofa came out as a leasing sofa when we wanted to buy it! My son and wife talked to the manager there and he said he could not help us with the situation and the rep was the one that messed up on our order. I have never been where a manager could not help the customer when the new representative messed up with the paperwork would not recommend this place no help at all for a customer!
Our sales rep Shay was amazing ! She helped find exactly what we were looking for. She was fun and very professional and helpful. Store has great options and prices. Extremely satisfied 😌
I had a situation that a new representative messed up your paperwork and didn't know what she was doing when we got our sofa. No one here or a manger are helpful to help out when my situation would not recommend anyone going to this store, no one cares about customer service here!
We had a wonderful time purchasing the furniture for our new home. The quality is good to excellent the sales people were professional courteous and enjoyable to work with. No complaints definitely recommend 👍👍
If your looking for twin bed they don't have or carry it on the store , Only online so you won't see them when you visit this store, The store has a lot of selection and clean showroom .
BEWARE!! We ordered a living room set and was told that it would be available for delivery in 7-10 days and that everything was in stock. I received a sofa and nothing else and had to call to find out were the rest of my stuff was. I was given the run around and finally was told due to Covid product was an issue. I am confused sales person was very adamant that all was in stock and we were good. No real apologies other than sorry for your inconvenience. I never will do business here again. They are eager to get your money but lack follow through. The response you see in this comment from them is ridiculous, I gave them an opportunity to fix this but they refused,now that I have posted a review they want you to think they care. Please shop elsewhere... I truly believe that you should spend your money elsewhere...
My family and I swung in just to look around because we needed a new couch. We were greeted by Shay, she gave us a breakdown of where everything was and said she would be available for any questions. We knew a style we were looking for, and although they didn't have it on display, Shay was able to make magic happen and get us the couch we wanted. I would also like to commend her on her salesmanship. Very little pressure, she did fantastic matching our pace as the customer, and her and my 11 year old son hit it off talking about FNAF. She was really great while we were filling out paperwork and showing our son different cool things that some of the chairs do. I have to say, she did a hell of a job. I really felt like she knew we didn't want to deal with nonsense and as a former long time person in sales, that type of recognition goes a long way with me. I honestly never considered Ashley's before, but I am for sure going to return and work with Shay!
Brandon was absolutely awesome and very knowledgeable on the Furniture! He did an exceptional job with helping us today. Originally we just came in to browse however Brandon gave us SOOOOO many pros on why we should buy the specific living room set! He was very friendly and welcoming to the payment option!! Overall I would HIGHLY recommend Brandon at Ashley's Furniture in " Outlook Collection Mall " to be your go to guy!! If your reading this Brandon Thanks again for all of your help!! & we look forward to seeing you again soon!
The lady who was working there (Caucasian) was extremely rude to my friend and I I felt discriminated. She was following us around the store the whole time making us feel uncomfortable. She kicked us out because apparently we can’t have drinks in the store while walking around? Even though when I’ve shopped there before we never had an issue with that. And as we were headed out she raised her voice again and said I need you to leave now! The whole time she was looking at us disgustingly and I will never go shop there again. I don’t know how Ashley home store wants customers if she will treat them this way. This disgusts me how her customer (service) is. Definitely will be taking my business elsewhere.
Went to Ashley to buy furniture and meet with Brandon he is very very super nice guy very good customer service love him so much
V nice collection of durable furniture, and Maher was a great sales person. He has great knowledge of the furniture shown in the showroom, and wasn't a pushy salesperson at all. Thank you Maher!
Never go to this furniture store. They are a rip off. They pretend to take care of you and be nice until you purchase with them and then when you call to inquire on your items, they treat you so rudely and unprofessional. The manager, Heidi, is only about making the money and doesn’t care she is ripping off people by selling items more expensive than what they have listed on their website and refusing to price match the items when inquiring about their price match guarantee policy. Thanks a lot for your treatment, you just lost a loyal customer that won’t be returning here again!
We bought our furniture from Abigale, she was so knowledgeable and was great to work with. I was very picky and wanted a certain table with with certain chairs and she helped me mix and match.
Jackey was a rockstar! Super helpful, patient, and knowledgeable throughout the whole shopping experience.
I like the store. They are spendy though. I gave it four stars because I felt very unwelcomed when we were looking at furniture that was on the cheaper end.
It's nice
bad service I bought my bed on February 22 and they told me it would arrive in 1 month and until today it hasn't arrived for almost 3 months they are liars and today my order should arrive and I didn't talk to a certain Alan and he gave me his word that would arrive today, May 8, I see that the word no longer has validity anymore with this youth, very bad service.
I wanted thank Abigale in Auburn for being such a great host toward myself and my Mom. We stopped in just to look, and ended up purchasing a table and chairs. She was attentive and very professional. I appreciate the entire process you provided on our behalf, and the management team. Kudos for making our experience wonderful. We will be back! Satisfied customer
Avoid at all cost. Was talked into the insurance like many others. Long story short once you make your purchase you are forgotten about. When problems arise and i assure you they will. You will be kicked down the line. I had 4 delivery attempts that had me sitting at the house for the better part of a day each time. I was over billed and had to explain my bill to the person on the phone. Then they caught it. When the final delivery was made they forgot to put the scratch protectors one one piece and this is what I was left with. I never do reviews but I felt compelled. If you like the feeling of a scumy used car lot by all means please shop here.
I had been shopping for a matress and decided to stop in at Ashley's to see what they offer. Brandon helped me sort through the vast selection and find something that fit my body type and preferences. After that they where able to beat an offer I got earlier from a rival matress dealer. They did a good job. I would give them a shot again. Ask for Brandon he's a cool dude.
Not at all professional. We moved to the area recently and the store send us a 30% off coupon on our first purchase. We went there to purchase a sofa but they did not give us the 30% off because as per them all the items in the store were already at a discounted price. Knowing this, The store managed to send us the 30% off coupon. We canceled the sofa and guess what!!!!! Another store gave us a 30% coupon.
Great furniture, for reasonable prices.
I had a great experience here. Brandon Ward is the guy, great customer service, and he has a great sense of humor
Amazing customer service. Sam helped us get a new dining room table set, the manager (I didn't catch his name) was also very helpful to help get financing in order. The experience was exceptional even through tech and financing hic-ups. 10/10 recommend!
Sam and Kim were amazing to deal with. My finance and i went in the showroom to look around and ended up buying a dining room table set. The manager on duty was amazing aswell.
Nothing has gone right so far. Sales rep forced us to take insurance after spending many minutes explaining I did not want the insurance. He even went so far as to say he will pay for our insurance if we just place it on the ticket. He never payed for our insurance. I'm sure it's part of his employee metrics that he must sell insurance, but it was pretty shady to offer to pay me directly to ensure I added it to my order. As we finish up, the sales rep advised me that the furniture wouldn't be delivered until February. We purchased the furniture Thanksgiving weekend. That was a far out delivery date, but I understood the expectations. It is now April. I got one email in February saying they are delayed. No other emails or calls have been sent to me. I've called and opened several chats but keep getting told new dates. I probably could have looked the other way at the shady sales rep if I wasn't so disappointed in their lack of communication related to delivery delays.
Salesperson was ok. Delivery is "scheduled for today" I was told I would receive a call 2-3 days before delivery to confirm date. By the reviews I read I believe I have an idea what to expect. I have not received a call at all for a confirmation. I've been calling a 1-800 number, the actual store where I did the in-store purchase for the second time and have not been able to get hold of someone ( apparently I'm the 40th person in line at the moment) I guess that makes sense and would know WHY. It's ridiculous because the website doesn't help at all I entered all my information and it said they didn't have anything under my name and/or order number. After more than an hour I finally spoke to Alan at Ashley Auburn location. once he had asked me what can I assist you with before I had even finished responding he spoke over me not letting me finish, RUDE. If you want to take the chance go right ahead but as for me NO more ashley. all the calls I made each and everyone of them would tell me something different and promises and be like “ just tell them such person told you “. I was also promised a discount well guess what LIES. I spoke to the manager about that discount well turns out that person that promised the discount no longer worked there and can’t do that and instead would give me a $200 dollar on any Ashley furniture purchase. They fooled me once but not twice.
Prices are better online for the same furniture.
Looks nice but cheap furniture
I went to Ashleys, ordered a couch and loveseat set in store in the beginning of November and was told we would receive them sooner if we paid full price the day of by the end of December. Well a week before the delivery we got emails saying prepare yourself and remove old furniture in prep for our couches. Two days before the delivery I called to make sure if everything is all ready and I'm told by an Automatic Assistant that my delivery wouldn't be ready till April now. Few days later I call again and it tells me my new delivery date is February 15 well same story another reschedule a few days prior. New delivery date is suppose to be on March 8th but I got ahold of customer service and guess what? I won't be getting them till March 18th possibly almost been a year by now. It baffles me that you can't even call the store as well when you call it just directs you to someone out of state and they just keep dragging you along.
Went to Ashley for some research window shopping for a couch. Now I am well aware that quality furniture is not cheap but I cannot justify $300 for a single lamp or $1500 or even more for a single easy chair.
purchased a living room set back in December and still cant received my order ..keep pushing my dates for delivery..now i have to wait til April to get my order.. never again will buy from this place 😠😠😠
This is a review for the company as a whole; NOT the Auburn, WA location itself. The salesperson at the store was great. I ordered a couch and dining room set in-store on December 29, 2021. I was told because of supply chain issues it would be delivered on January 20, 2022. I started receiving emails a week so later that said "we are doing the best we can, we apologize for the delay" but these emails didn't reference my name, an order number, anything specific to me. So I went to the website to try to determine what was going on with my order. Logging in to the account I had created yielded no order results returned. I tried the online help bot, which directed me to try the links I had already tried. When speaking with a representative I learned that my order had been pushed to February 10, 2022. 2 more weeks went by and I got another blank email, and had to repeat the entire process above to learn that my order was pushed to February 14, 2022. 3 days ago I received an email CONFIRMING delivery for February 10, 2022, and confirming delivery address and phone number. I them received another email saying that the delivery date was now set as February 10, 2022 and could not be changed. Today I receive a voicemail stating there is problem with delivery so I call the company back, only to learn that now my order will be delivered in 2 parts, maybe on February 16th, maybe on February 20th, definitely by the end of the month. Ashley has hands-down the worst communication and after-order customer service I have ever experienced. I have had to rearrange my work schedule 3 times now, and I just don't trust that they will deliver when they say they will. I work 40+ miles away from home and cannot just dash home on a moment's notice if things show up unexpectedly. At this point I honestly have no idea when furniture will arrive but I guess I can keep serving dinner on a folding card table and metal folding chair, and prop my back against the wall to watch TV. I was even told that if I wanted my money back that I paid for delivery and tax it would take 30-60 days for me to get it. There was no offer to make things right. I wanted to give a local person the commission for the sale rather than buying online. I am virtually certain if I had ordered online from any other retailer I would not be sitting on a cold metal chair to eat right now.
Sales team here is excellent. I worked with Brandon and loved the entire buying experience. It was everything after the showroom that was just miserable. We purchased a couch from them and at no point were we informed that it wasn't in stock, just that it could take 4 weeks or so for delivery. This was in early November. December rolls around - no information. We call and they give us a delivery date. The day before that delivery date we get a call saying that the couch was delayed due to covid. Okay. We were very surprised that this couch that they sold us wasn't actually in stock and they didn't tell us that. They give us a new date of early January. Day before delivery arrives in January. We get a call letting us know that the couch is still out of stock and will be arriving in February. We're now fairly upset as it's been multiple months are we're still sitting on camping and folding chairs in our living room since we have a couch on the way, we didn't want to waste money on any temporary solutions. February rolls around - day before the delivery, deja vu. Here comes the call to inform us it will now be mid march before the couch is arriving and that all of these dates they have been giving us are just 'estimates' as to when the couch might be there. So they've pretty much been leading us on for months. So I attempt to cancel. I am told to call customer service. I call customer service, the wait on hold is something like 3 hours. So I call the store. The staff at the store is really fantastic however due to ashley policy, I can't get a refund unless I bring the card into the store. So now I get to make a trip back to the store just to get my money back. Ashley lost a customer for life on this. Don't sell product you don't have unless you know for sure when it will be in. Don't guess (aka mislead customers) when your stuff will arrive. Don't call the day before a delivery to cancel - you should know weeks in advance if you have the product or not and you can always call and schedule an earlier delivery if the product shows up. The 1 star here is for the Auburn store staff.
Customer service -1 no one of the representatives offered help or welcomed us and there was like 10. A rep a computer just asked for avriviation for AZ.🤡 But didnt even ask if we were doing okay or needed help.
We love the furniture and bought 3 pieces the only part is it takes forever for them to make it and deliver it. 4 months so far still no furniture. Im told all furniture stores are same way. I just can't believe I still don't have my furniture
Very nice staff and manager. Very friendly service and well knowledge. Keep up the great work.
This store hired a dj to blast (very loud) music into the mall, right next to the covid vaccination site, where a long line of people were waiting(Saturday afternoon). Couldn't escape. This was really inconsiderate.
Daniel was a pleasure to work with! He has a great personality and did not try to push anything on me like many sales persons do. He was very cautious making sure every detail was correct! Robert the manager was also great to work with. Even the interactions between him and his teammates show that he is truly there for his team. The store is very clean, and has a lot to choose from. Their sale until Black Friday is 50% off retails so if you are looking for great furniture, stop by this place and check them out!
Very clean and lots of sales representatives to help
Atticus makes this store extremely fun & enjoyable! He was able to give the information about things in a fun & exciting way! Really appreciate how he was about to help us out & make it enjoyable! Thank you Atticus :)
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No interest will be charged on amount financed and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/31/2025 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.