Ashley Auburn, WA
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Horrible experience with Ashley Furniture! I will never buy from them again nor will I buy their furniture from a 3rd party retailer. I had gone into the Auburn store and purchased a sectional with delivery and a mattress with delivery. I went home and looked online.... the same sectional was listed online for $300 cheaper! And the same exact delivery was $100 cheaper. So I canceled my order in store and purchased online instead. I received my mattress first. It was a mattress in a box deal. So I take it out and let it expand for 2 days. It didn't fully expand at the head or foot of the bed, and the middle was higher up than the rest of the bed. I left state on vacation for 5 nights and figured it just needed more time to expand. I came back and it was still not fully expanded, I tried sleeping on it and it hurt my back since my hips were elevated higher than the rest of my body. I reached out to customer service. They told me I could recieve a refund if I donated the bed to a charity or organization like Goodwill or salvation army. I told them there are no organizations in my area that accept mattress donations. I was told to call arounope,. At this point I canceled my sectional because I could already tell it was going to be a hassle to get my mattress replaced. After some arguing with them, I wasted my time calling around to charities, nope, no one will take it. I let customer service no this, and after 3 attempts to email them over a week's period, they finally responded and told me the only way for me to get a refund is to donate the mattress, but I can't donate to anyone that isn't a charity. I was also given a deadline of about 2 weeks to get it done. Needless to say, I have been sleeping on my couch for over a month because customer service won't do anything, and I'm now sick with a worthless $700 mattress. I'm still shopping for a sectional elsewhere, but I've already passed on a few after finding out they were Ashley Furniture brand.
Though I haven't made a purchase(yet), Kim was extremely helpful in finding what I was looking for. She took the time to make me feel valuable and comfortable! I really appreciate her taking the time to help me out!
Brandon made his politics clear when I politely declined to shake his hand. “Covid isn’t real and vaccinations cause birth defects.” Don’t agree with Brandon and didn’t want to discuss with a clerk in a store. Etiquette for 5 minutes a customer is in the store please.
We purchased a reclining couch on Saturday Labor Day sale, received a chair recliner on Tuesday. When we called about the problem we’re told they don’t do returns. Apparently a new associate entered the wrong number (which they admitted). They said they could deliver the couch and return the chair at an undetermined time. After a lengthy discussion we decided we didn’t want to do business with them and we’re then told again they don’t do returns. Their add says 499$ for the chair and we paid 829$. How do you mess up that bad and then say not our fault? Waiting now for a district manager. Would it recommend your store.
Google listing and website lists 9pm as closing time on Friday, but they closed up at 8pm so we didn’t have the time to complete our order in the store. Ordered online to save us a trip back to the store, our gain as there were much better delivery options available online (saved us $299.99).
Abbey Krieder was the most amazing Sales Gal. I told her what I was looking for, she new her way around the store; gave me options and was absolutely incredible! She should be a Manager. Just can't say enough good things - Abbey was fabulous.
Couches for me and a friend arrived weeks-MONTHS late (mine weeks, hers months) the $290 warranty is an absolute ripoff. Says it covers all of these things then when you need the coverage they find a bunch of loopholes. Don’t waste your time shopping here.
We had a great experience with Abby. She spent a great amount of time answering our questions about a few different selections until we finally settled on a set. Abby was very open and honest and enjoyable to work with. Her boss was very friendly and helpful also. We felt like everyone pitched in to help us.