Ashley Store | Bellingham, WA 98226

The sales staff Ayden was very helpful and informative about the options for what we were looking for.

Good to be able to visit my local store to see and sit in the furniture to see how comfortable it is.

Ashley’s is my go to for new furniture. More often then not, they have exactly what I’m looking for at a reasonable price.

A 3 star only as unlike othe furniture stores in my area you cannot return anything once delivered and accepted. It can take 24 hours at least to know if furniture is a good fit. Im not certain I would risk it again with Ashley.

High quality items, but in store items had mislabeled pricing off by a few hundred dollars, and an item quoted at 2 weeks took over 2 months to arrive. Didn't bother to tell me it was back ordered until I called to see where it was

All the workers in the physical store were absolutely wonderful, kind and helpful, as were our delivery drivers. The customer service phone that you have to use for the delivery however was absolutely dreadful. Worst experience with customer service care I have ever had. They kept changing our confirmed delivery dates multiple times with no notice or care about our availability and the person on the phone was horribly rude and should not be in customer service.

Kristal was very helpful and patient with us. There was never any pressure. Only information.

My husband and I had a really wonderful shopping experience. Both Ayden and Scott were attentive and listened to our preferences for a new couch, and gave us space to walk around on our own. They were very knowledgeable about their inventory and answered our questions. By the time we had left with receipts in hand, we felt very confident with our purchase and experience!

Great and thank you for your service

I was sold a defective couch and when I exchanged it for a different couch which was 1k cheaper, I was charged over 500$ for delivery fees. I exchanged a defective couch for a couch which was over 1K cheaper and save 200$ due to delivery fees though at the time of sale I was promised easy exchange from anything from whether the couch was defective to if it fit the style of the house. The minute it gets dropped off, you own it. Nothing like what the sales pitch is. I was told I owed the delivery fee due to the amount of time the defective furniture was inside my house which was under a week. The delivery team post poned the pick up over a week due to availability and I was charged for it.

Scott and Priscilla were excellent in their explanations and customer service!

I have been needing new living room furniture for years and today walked into Ashley furniture at Bellis Fair mall and was immediately helped by Scott Green! He explained everything I needed to know to look at all my options and left me to find my perfect sofa set! There was no full court press to buy anything and I felt free to wander the store on my own, but knew that Scott was there if I had questions! Once my choice of sofa set was identified it was an easy process to purchase and set up a delivery! Scott was very professional and knowledgeable and made the process a breeze! Excited for my delivery!!

Scott helped us find the perfect recliner for my husband. Excellent service, quick and easy!!

I had such a great experience at this location recently! I came in with my three year-old to buy a bunkbed, and Scott made everything so simple and straightforward. We were in and out in 20 minutes. He explained everything thoroughly, and got me a good deal on the bed as well, and I felt great about my purchase. A week later, the bed was delivered and put together in my kids’ room just as they said it would be. A smooth and pleasant shopping experience overall—which is saying something these days!

Amazing customer support. Tiffany was professional and understanding. I had a delivery case that was solved entirely by her that saved myself a lot of time and money. Would recommend to friends.

We worked with Scott to find a couch. Initially we just walked in to browse and look at prices. We left and then returned within the hour because we appteciated the service we had received so far. Scott was extremely informative but did not push any sales on us and left us alone to test couches and offered assistance when we had questions. He was beyond helpful when it came to the buying process and gave us confidence in our purchase. Wonderful salesman and team working here at the Bellingham location. Will definitely go back for future purchases.

Nice staff, no pressure, just awesome support! Thanks Scott for all your help!

Not pushy, but available staff (go Scott). Decent selection for a smaller Town store.

Scott was very helpful and friendly and we were able to get a great table.

This Bellingham store is seriously the friendliest, cleanest store ive ever been to!! Scott and Sierra are so awesome!

Ayden was an excellent rsa. He was patient while my partner and I discussed our finances, wasn’t pushy and managed to get me 10% off even though I was $50 short of the cutoff. I got my dream massage chair and being a past employee of Ashley, I would strongly recommend the backtrack for those of us who are getting on in years. Seek out Ayden for your future purchases at Ashley Homestore.

Our sales person, Ayden, was so helpful & did an excellent job. He even helped me w/my iPhone! A very good shopping experience. Found what I was looking for. I did think the shipping fee was quite high, however.

Aiden was very helpful and made it an easy, painless experience! He explained everything very clearly and got us set up with a new table and delivery to our home.

Honestly, I was helped by Sierra And it was the best customer service I've ever had!! She help me buy my first couch and it was a five out of five experience

When I walked in the store Scott immediately was there to help me find what I wanted, explained everything. Customer service is amazing. I highly recommend this store.

Was able to find the majority of what we needed and wanted. I was also excited about the short timeframe when the items will be delivered. Thank you Crystal and Sierra for all the attention ad help!

Left alone when we wanted it, helped when we needed it. No complaints!

We worked with Sierra and she was Very Helpful. Sierra was very knowledgeable about the beds we were looking at which really helps Thank You.

We had an excellent experience shopping at this store. Scott took care of us in the best way possible. He was there when we needed him, and answered all of our questions completely, but never put us under any pressure for a sale. He was completely dedicated to making us, his customers, as happy and satisfied as possible, even when I returned to the store a second time to make changes to our order. I would highly recommend visiting this store to shop for your furniture needs.

I had a great experience today at Ashley Furniture at Bellis Fair in Bellingham. The showroom is immaculate, well-organized, and inviting, making it easy to browse. One of the highlights of my visit was the exceptional service provided by Scott G. He stands out as a knowledgeable and respectful salesperson who understands that many customers are wary of high-pressure sales tactics. Scott’s approach is refreshingly soft and non-pushy, allowing you to explore at your own pace while being available to answer any questions or provide insights. If you're in the market for new furniture, I highly recommend asking for Scott Green. His expertise and considerate demeanor make the shopping experience not only pleasant but also highly productive. Five stars for Ashley Furniture and their outstanding team!

Scott was friendly, knowledgable and communicates well. Found us the perfect dining table and chairs! Thanks, Ashley!

The two employees who helped us (Bellingham location) were great, and provided good info without following us around or being pushy. They were great. 5 stars to them.

The store delivered a cheap cot instead of a bed that I ordered. I was very disappointed and had to go to another store to get a decent bed.

The staff at the Bellingham store are very friendly and helpful. That said, the delivery process is an absolute nightmare that I would avoid at all costs. Maybe if you can pickup the furniture yourself, it would be a better experience. For me getting a bed frame delivered, it turned into a month long stressful nightmare, wasting countless weekends and hours trying to resolve, which has left me wary of ever getting furniture delivered again.

Sierra was such a joy to work with. She is very knowledgeable about the product. She has the most charming personality. Our experience was a big 5 star

I am really pleased with my purchase here. We worked with Sierra who was friendly and available to help when needed without making us feel pressured. I am pleased with the entire experience here, including the delivery of my order.

My partner and I needed a dresser for our bedroom. Scott helped us out, he was very informative, and helpful but not pushy! Highly recommend the store, and Scott personally!

I had a positive experience purchasing my new accent chair! Drea (hopefully that’s correct 😅) answered all my questions in detail and offered ideas but gave me space to think/make a decision. I didn’t feel pressured! They had very bright, friendly energy during checkout. Thanks so much~

First couch buying experience went great! Scott was fantastic when explaining the process before and after delivery. I've been looking around for a couple of weeks and I'm happy I finally found the right couch at a good price for me.

My sales person was very accommodating. I felt a little pressured to purchase insurance on the couch, in case it “didn’t work right”.

I had all questions answered and was shown all the items I was looking for.

My partner and I bought a sofa from Ashley today. It was our first time in an Ashley store and had a lovely experience. Krystal greeted us when we came in and explained the layout of the store as well as the current sales and then let us look around at our leisure. All of the staff were friendly without being pushy. We found a perfect sofa for our needs and budget. Krystal also did a really great job explaining the company's policies and procedures regarding deliveries, returns, and purchases so we were able to make informed decisions. There's a nice range in terms of price and style of the furniture so we had several options at our price point. Buying furniture is usually super stressful but our experience today was relaxed and pleasant.

Krystal is great!

Great experience. Sierra was extremely friendly and helpful.

Excellent customer service. Great prices for lovely contemporary furniture. Thanks Andrea for all your patience and help.

We purchased some furniture from Ashley in Bellingham last month. There were delays to the shipment that were frustrating, but Ayden, our salesman, (reviewed earlier)referred us to their newly hired office manager to sort it out. This review is about Misty Robinson, the office manager. We were less than happy when we came in to see Misty due to delayed shipments. She was professional, extremely understanding, and completely upbeat and determined to make things work out for us. Despite her being new, she was able to work through shipping and supply chain difficulties to get us exactly what we wanted in a timely manner, and she saved us a ton of money! She kept a positive perspective even when we didn't... and kept us informed about every detail of our purchase. As retired professionals from the business sector, we have worked with many talented young people and can say unreservedly that Misty Robinson is a rising star! We love our new furniture and would recommend Ashley's products, staff, and great service!

We purchased some living room furniture in March, 2024. Our salesman, Ayden Medina was personable, helpful and took all of the time we required to answer our questions and help us make the right choice. Through no fault of his own, there were delays to the shipment that were frustrating, but Ayden did his best to keep us in the loop and to make sure we got what we needed. If you should visit Ashley in Bellingham, be sure to ask for Ayden, he's great!

The team at Ashley were fantastic. They quickly helped us choose the right sofa and love seat that would fit our unique application and eagerly assisted with accessories.

Against all my better judgement, and because we have so limited furniture options in Bellingham, we went to Ashley. Our previous experience years ago was horrendous, but we had tried ordering from a very popular online company for a new couch and were disappointed with what we got. We showed up to look and met Scott who was helpful and not intrusive into our search through the store. I think we got lucky to have Scott help us. He was honest and gave me straight answers. We were between two options and he printed us out the details and quotes to take home. After calling him back and a little negotiation based on our last experience we had a deal and it was just a matter of seeing if we could get it all delivered properly and on time. Delivery was seamless and we are so happy with our decision. Thanks to Scott for making this work!

My name is June and I had one of the most unpleasant and uncomfortable experiences during a shopping trip at this Ashley Furniture🙄🙄. PROS: The staff was knowledgeable about the products and answered any questions I had, while also not hounding me as I shopped around. CONS: The issue for me came from the female store manager. She was giving me contradicting information that staff had to correct her on multiple times. I asked my sales person if she was new and they said she was new to the Bellingham store but had worked for Ashley prior! It did not show at all! Staff looked irritated and uncomfortable when she would try to approach the conversation I had with my sales person. I wish I could have ordered the furniture I needed there, but with the lack of straight answers, I’d rather proceed with caution and go elsewhere. If they can figure out their situation I’d love to go back because it felt like the sales person genuinely wanted to help but was dealt a bad hand. Proceed with caution UPDATE: I contacted the store and asked for the name of the manager. Crystal needs to work on her management skills, I can imagine a lot of customers have irritating experiences with her.

Good and timely service by knowledgeable staff person. Ordering seamless.

Scott was not only the easiest salesman to work with, but he was extremely knowledgeable about the process of how deliveries work and I left with all of my questions answered! Hey management! Give Scott a raise!!!

Jackson was amazing! The process was seamless!

Scott was very patient and allowed us time to ourselves to make a decision. He was well informed and helpful. He had good knowledge of the products he showed us

I enjoy going to the Ashley HomeStore. Staff is friendly and there are a lot of choices, all well displayed. I regularly go there to find decor items on sale or when I need furniture.

Scott was amazing! Listened to us and took the time to help us with all our questions. Recommend him to anyone looking to buy new furniture

Excellent non-pushy service from Scott. Made it easy and was no pressure at all. If you're looking for something new, ask for Scott!

Wanted to thank our Sales Associate Sierra. Very knowledgeable, very understanding of our needs and wants. To top it off, the entire team was very helpful with all of our questions.

Krystal the Store Manager is Awesome! 🙂

Ayden was AMAZING! He was very thoughtful and through with his description and helping me consider elements that would make the piece more useful over time. He also asked me about bedding. He’s great!

Ashley was excellent to work with. I found the furniture I wanted online. It said there was some at the local store to see so i visited the store. I did have to find it myself as I had not written down enough info, but the salesman was kind and no high pressure. He answered all my questions well so when I decided to buy several days later and called the store they said they would make sure HE would get the commission. I chose a delivery date and was updated well and confirmed. They were on time within the window. Took care to unwrap and get into the house carefully and set where I wanted. Furniture was in perfect condition and I liked it even more than in the showroom. Good pricing too,

Jackson was amazing and helped me two days in a row get exactly the right couch for our budget and thoroughly explained everything. I couldn’t have asked for a better experience. You’ve definitely earned my business.

Nice store. Good selection. Very nice sales people.

Scott helped my wife and I today. He was very helpful and knowledgeable on the stores products. I'd recommend anyone visit the Bellingham store anytime for their furniture needs.

Scott was fantastic. He wasn't pushy and answered all the questions we had.

sales people were polite and helpful

(Translated by Google) Good and beautiful home furniture (Original) Buenos y hermosos muebles para el hogar

I just made my third purchase here. Costumer service has always been friendly and not pushy. Setting up delivery is done at the store and is easy/convenient, you get flexibility on the day they deliver on as well.

Very friendly and knowledgeable

Initial purchase of mattress, base, and pillows went smoothly. Employees were kind, but not super knowledgeable about the mattress we were buying. Both my husband and I double checked with saleswoman that we could return the pillows if needed (since they were pretty expensive ~190) and she assured us we could. We even asked if we should purchase directly through the manufacturer for the pillows separately just in case and were told it would be fine and we didn’t need to. Went in a day after delivery to exchange one pillow for the correct height and the manager and same saleswoman told us it wasn’t possible and that they were not able to return them. Manager didn’t seem to care, gave a few smug apologies and said there was nothing they could do and saleswoman said she “didn’t know” and shrugged it off. Poor customer service for an 8k purchase. Won’t be ordering here again.

Thank you so much for all your help today!! Shout out to Jackson for being so patient with us while we shopped.

Excellent selection, helpful and professional staff. Highly recommend Ashley

Day before arrival i received an email they entered my phone number wrong so I called and gave them the correct number. The day my bed was supposed to arrive I call and they say my order has been canceled because my phone number is incorrect, but they can get to me on Sunday. Annoyed but what choice do I have. On Sunday, I found out through an automated message that my order has been once again canceled and rescheduled two weeks out. The week its supposed to arrive they tell me through email there's a manufacturing delay.... how does that even work? Were the first 2 cancellations a lie then? I canceled out of principle. The way they handled the delays and just the way they informed or didn't inform me was truly unprofessional. I get a call after I cancelled, I have nothing to say to them. They don't deserve my money and it left a bad taste in my mouth. It was for an 800$ bed. I bought one online for a third the price online.

Scott was wonderful to work with! Straight forward & extremely friendly. Fantastic experience

I purchased 3 end tables. The sales person stated I would only need to assemble the doors. When it was delivered it was COMPLETELY UNASSEMBLED. I talked to the manager twice who admitted they gave me incorrect information but REFUSED TO MAKE IT RIGHT! When I asked why he is refusing to make this right it was met with silence!!! I called corporate. They transferred me to three different dept and finally just put me on hold and never came back!!! That’s how they deal with paying customers!!! I just spent a lot of money for a product I can’t use!!!! This is not the first time I’ve had a problem with Ashley……but I guarantee you it will be the last!!!!! The sooner Ashley Furniture goes bankrupt the better off this country will be! DO NOT buy ANYTHING from them!!!!

I bought a couch over 3 weeks ago and they still haven’t delivered it! The sales girl said the 2nd qt the latest and I thought that was long. Come to find out she just said that because it’s what we wanted to hear and I am still waiting, until the 9th now! And delivery is not cheep!!!

Great selections and excellent customer services.

Scott was very helpful and efficient! We felt well taken care of throughout the entire buying process.

Friendly, professional, easy to work with Jackson.

We spoke with the Manager and he was a really nice guy! We went in knowing what we wanted and he provided with similar options available to us. The delivery was perfect, scheduled in a 4 hour span and they came immediately, unboxed super fast, and were gone in 10 minutes. All very kind people, would happily buy from here again.

Scott was great! Super friendly and didn't hover, but was very helpful and checked in often.

We loved that they left us alone to browse, until we had a question or needed help. Friendly and kind employees!

Jackson was really helpful and spent hours helping me figure out the right configurations for my new rental. Tiny also helped with suggestions. Without their inputs, I would not have made the purchase I did today. Very grateful and appreciative.

Andrea was super helpful and great! Went during some Black Friday deals and ended up walking out with a ton of stuff for cheap. Andrea helped us collect and keep track of our bounty and get us taken care of quickly and painlessly

Jackson was amazing and super helpful! Thank you!!

Helpful, friendly sales. Good prices .

Super patient and helpful staff. I was able to get a new set of chairs.

Not very friendly or professional - and this is not directed towards everyone. But I came back to change my previous order which I was told I could do, (that was not the issue per say) but when getting help in this one person was saying one thing and the other was saying something else. They work together and are a team but didn’t act like it. The “manager in training” kept talking down to the gal who was working very hard to help me. And my friend and I just kept saying sorry I’m sorry to her- and it makes me just want to leave and not buy from them, but i was in a time crunch. When we as customers said we are sorry she said it’s ok over and over again and we just looked at her and said no it is not. Please put him through some more training at the very least … I still want to see if I have other options because of the uncomfortable situation. Also not willing to help with or offer discounts after having me drive back and forth and trying sell me more in order to give me the discount via voicemail… I’m just bemused.

Good service

Scott is a great salesman very helpful and not pushy at all.

Wesley made the purchase process smooth!

Scott was very pleasant and very informative. I felt very taken care of! -Thank you!

Wesley very helpful and took care to help us find a great deal

Wesley helped me buy a computer chair and was an excellent help. Very friendly and knowledgeable

First time customer, extremely pleased with the professionalism and ease of communication. Scott was everything you’d want in a sales rep, attentive, knowledgeable, and he never once tried heavy handed sales tactics.

I was attracted by their prices. Scott who greeted me at the door turned to be very helpful. He was professional, friendly, and open-minded by providing me the info that I asked for and leaving me to make a decision. Scott has the expertise to answer all my questions including the materials, cleaning, stability, delivery (more details about how to move a sofa through a narrow hallway), and customers' rights.

Thank you for helping me what I need!

Quality experience at the Bellingham Ashley store. Good selection, good prices. Little scattered if you are looking for a specific item. Wesley is an excellent rep for the business. Not too pushy on sales, informative and honest. 5/5 for Wesley

Awesome helpers that got me some good furniture. Thanks so much.

Thank you Jackson and Tony for helping us find the sleeper sofa we wanted. Great sales service and easy checkout, too! Well, I’m sorry to say that it is now four weeks later and I’m having to change my review. This is in regards to the actual delivery of our sleeper sofa. We have now had a “confirmation” email sent to us with delivery dates that then get moved ahead another two weeks - the first was for September 23rd, then it was going to be October 18. Now, we’re being told November 1. With no explanation other than “the sofa didn’t make it from the warehouse”. This is terrible. We’re giving you ONE more chance Ashley. Oh, Ashley, your delivery and follow through just blew it. We waited and actually said okay to yet two more delivery delays (a total of five) and still no sofa. Why would delivering a sofa be so difficult? Again, the sales staff were great (thank you to the local staff for helping us with our refund) but the whole idea is you should get what you bought, and, we never did. Buyer beware.

Mia did an incredible job with answering all my questions and helping me find what was best for me. I will go back to Ashley's again and again! Worth the price for the customer service as well as the furniture. Thanks Mia!

Jackson was very helpful!

Jackson helped us find what we wanted and showed great customer service!

Great customer service!

Great help finding the couches we like.

Great customer service! Not pushy, answered our questions, and helped us find just the right piece for our space.

We recently purchased furniture from the Ashley Furniture store in Bellingham, WA, and had an exceptional experience thanks to Wesley. He was incredibly knowledgeable, answering all our questions with ease, and went above and beyond to ensure we were satisfied with our choices. Highly recommend this store and make sure to ask for Wesley!

It was awesome…..very helpful staff. Wesley was very helpful with getting what I wanted ordered.

Wonderful experience and wonderful customer service. We went in looking for a new couch and the sale associate Wesley was wonderful. He made sure to listen to the needs and wants of all of us and find us the perfect couch at a great price. The manager Alex was also wonderful and extremely helpful in making sure our needs were met. Overall a 10/10 experience!

Mia was very helpful and informative. I shopped around a bit and prices, selection, and service to be best at Ashley

Scott Green - excellent customer service and help in selecting. No pressure sales. Thank you Scott!!

Had a great experience shopping for my kitchen table here. Would highly recommend it to anyone looking for furniture in the area!

Wesley was so attentative, personable and professional. He remembered my interests and was truly top notch. Ty

Andrea was super helpful!

Scott was my salesperson in Bellingham, WA and was amazing in helping me select my furniture and organizing the delivery. So far a stellar experience with Ashley.

Scott was my salesperson in Bellingham, WA and did a great job of helping me select my sofa and organize delivery. So far, so good!

I was surprised by the quality and quantity of choices at Ashley. Pricing is lower than other stores in the area. Staff were very helpful. Previously I had misconceptions about their products Which were totally wrong.

Very informative, we tried several stores, but Andrea answered questions without being pushy. At the end of the day we came back to buy from her

Customer service at Bellingham store today was fantastic!

Super duper team!!!

Ashley store in Bellingham was great! Great service, friendly and great prices.

Andrea helped me find furniture that fits in our living space. She took the time to walk through the store, give suggestions on color and best deal for our budget. So friendly and helpful!

The staff were very helpful and professional. I will buy from them again.

Not good experience with a mattress

The staff members were so helpful and provided information regarding the furniture selections, promotions, and protection plans in a friendly and pleasant manner. Hats off to Scott, Callie, and Tony for their part in a great shopping experience!

We had a wonderful shopping experience with Andrea (and her co-workers peripherally). She researched what we were really looking for and as a result we wound up buying a loveseat of the same make and fabric rather than the sectionals that were shown in the storeroom. She was patient with us as we looked for other items and always helpful while not smothering! Thanks for a great experience. :) ps - the first email you sent asking for a review did not have a working link. I tried several times.

Damn!

As I entered the store, I was warmly greeted by several sales personnel, yet they respected my desire to just look around. I returned 2 days later and purchased a lamp. They said it would arrive in 7-10 days, but I actually received it the next day! Overall, a great customer service experience at this store that I have never visited until this purchase! I will return.

Annette helped my partner and I today, she was extremely pleasant, put my anxiety to ease about a big purchase and provided beautiful customer service. I will absolutely be shopping here again and thank you Annette for being upfront, non judgmental, charming and bringing the home feeling like visiting a friend. The bed we ended up going with is perfect for us and we wouldn’t have gotten to that conclusion without your help! Thank you!

Ashley has by far been the worst customer service I have ever experienced in my life. From the moment this couch was delivered, to now, I am just so disappointed. We purchased a sofa from Ashley in October of 2022, about 6 months ago. The cushions look like we have had the couch for 10 years, the wear is unbelievable. Our main concern other than the insane wear on the cushions, is that there is moisture under the cushions. The sofa sits in our living room and there is heat on, so this obviously was an issue of being wet/damp from the facility it came from. A technician came out and offered to replace the cushions, but that will obviously not help if there is moisture in the couch, the issue will continue. They also only wanted to replace the foam inside the cushions, instead of the entire cushion, which makes no sense. He said that moisture is not covered in the warranty, which is equally disappointing. I went into the store to hopefully have more success in getting a proper replacement considering the couch is still under warranty, however, I was told that it is not longer in their hands and that the technician team will deal with it. While I was talking the two men basically acted like they could literally do nothing to help me and I just had to wait. I am writing this review because we had an equally nightmarish experience with the initial delivery. I hope that someone from Ashley will read this review and recognize that we need to have a replacement or a refund. Either way, I would NEVER recommend this company to anyone. The quality is horrific, and the customer service is even worse. DO NOT BUY FROM THEM.

Scott was amazing and helped me with all my needs financially and comfort!

An Easter miracle! I took my mom into Ashley’s near the mall on Easter Eve. It was our third furniture store and we were exhausted and desperate to find her a power recliner that would work for her. We were greeted by the very sweet sales lady Annette. She showed us the area to look. Then she said she would get me a “scratch and save” card. I jokingly told her to pick up good one. She brought one to me with a or penny to scratch it off. It was the grand prize of $2,500 towards anything in the store! On top of that mom finally found a loveseat she loved. We still had $ left so we also bought a sealy posturepedic mattress! The store manager took our photo and patiently helped us figure out which mattress to get for mom. Then we went to desk to arrange delivery and pay the extra $680. Her name was Patience and she was kind and sweet too! The Universe was aging on us Saturday night. We love Ashley’s furniture store in Bellingham WA!

Tony Cafarella is amazing. It’s no wonder he was promoted to Sales Manager. Great guy!

We came in looking for a new couch and Scott was so great! He gave us space to shop around and was able to answer all our questions and help get our couch ordered swiftly!

I was helped my Maddie and she was a great help

Had a great experience shopping at Ashley with the help of Mia. She was informative and helpful when I had questions and was not pushy at all when I said I was going to think about my purchase and would return later.

Our sales person Mia was extremely helpful and knowledgeable. She helped us find the couch we were looking for.

Scott was awesome! He went over the protection plan & everything in detail so we could make an informed decision. Thank you for all your help today Scott!

I had a great experience at this location thanks to Annette and Scott - they were fantastic! Very helpful and knowledgeable!

Such a friendly and fun group that works here! Very helpful too!

I do not often give a review. However, felt the need to give a shout out for Calli from the Bellingham store. She had incredible patience with us and took the time to get the information we needed to make the best decision for our family.

The staff there is AMAZING!!!!!!

Love this store! Scott is awesome I've also had Annette help me, I'll be back soon!!!

Annette was so helpful! Definitely going back to buy again!

We found exactly what we wanted and we're in and out in 1/2 hour! Scott our sales representative was informative, friendly and helpful.

We had a great experience at Ashley’s Bellingham store. The sales folks were helpful but not pushy. The price was perfect and then we got $100 off which made our purchase an incredible deal. We have had great success at this store! We will definitely return.

I purchased an entertainment stand with fire place. It took for ever just to get the transaction completed. Then I received my unit with the door completely broken after shipping. I went to the hardware store to fix it and at the final stage of putting the fire place in the center it was way to big. I took the fire place back to Ashly and found out the associate was the one who ordered the wrong fireplace. I have had my entertainment set sitting assembled in my living room for a week waiting for the correct fireplace. Never again will I shop or recommend Ashley.

Ashley's Sales Associate was awesome, relatable and friendly. We had a fun and relaxing time picking out our new furniture and bed. Thank you

Wonderful young woman named Mia helped me through the process of choosing new furniture. I found it, end tables and lamps too, and that was that!! Ashley has a very nice selection of furniture for all rooms of your home. I’ll probably go back to get a bedroom set and maybe a dining set! I highly recommend Ashley Home for your next furniture purchase!!

Awesome customer service and great selection! Scott G. went above and beyond. I would definitely recommend Ashley HomeStore in Bellingham if you are shopping for new furniture. 😁🙌💫

Very good

Had a fantastic experience with Gabe. Not pushy, helped us out with suggestions, let us shop at our leisure, and was extremely helpful at checkout.

Salesman was pleasant knowledgeable and not pushy

My husband and I ordered a full bedroom set from Ashley’s furniture. A year after having it one of the drawers on the dresser chest broke. We were very sad about it. I called Ashley’s furniture and spoke with Patience Cozadd and she was so kind and understanding. She asked for all the details and was extremely helpful. She filed a claim, and we were able to get a new drawer and parts to repair the dresser. Can’t say enough nice things about Patience. If only all company's had employees like that. Very greatful for her.

Maddie is the best and is so sweet! She showed an extraordinary amount of patience as we pin-balled back and forth throughout the store, and with our decisions. The managers were also very kind and patient. I highly recommend asking for Maddie when you head to Ashley!

Courteous salespeople. Wide variety of price ranges. Decent quality.

Scott was my salesperson. Friendly, knowledgeable, extremely helpful without being pushy. I was determined to find just the right sofa so I could buy it from him!!

This review is solely for the outstanding customer service performance of the whole team at this specific location in assisting me with my order issues. It is unfortunate that I cannot say the same about the company as a whole. If there was ever a take away from this experience, it would be that Ashley's as a company really needs to step up their customer service game as a whole so that their retail store doesn't have to keep picking up after their mistakes.

Mia was so helpful, she helped us move furniture around to see the big picture, and she price matched our couch with out us even having to ask, it was an absolute delight working with her!

Scott was great in helping me find a new couch that I had been putting off for so long. His thoughts and knowledge really helped me narrow down what I wanted, and was finally able to pinpoint the one that made the most sense. Thanks again, Scott!

I had the opportunity to work with Destiny at Ashley’s furniture and she was fantastic! Not only did we find exactly what I was looking for but she had the ability to help me with a great discount. I appreciate all her help today and I’m sending my mom to get herself a new couch as well. Thank you for all your help!

Destini was great to work with. I told her what I was looking for and she showed us various options then gave us space to look around and ask questions without any pressure to buy which I appreciated. The transaction was fast and professional.

We found the Ashley store to have good, quality furniture at very reasonable prices. Scott showed us around and answered all our questions...he was very friendly and we really appreciated his time and expertise. Looking forward to our furniture delivery next week!

I came in knowing what I wanted and got scared because the dresser and nightstand I wanted was showing a lot more $$ online than I saw the week before I came in and Mia gave the best deal possible less than I originally planned ! She was awesome I recommend Mia to anyone who comes in to get furniture ! She got me squared away it was quick and easy!

Great no pressure customer service and a willingness to help us get the earliest delivery possible.

My Mom and I came in and Destiny helped us right away! She was so helpful, informative, and showed great tenacity in offering everything in our options. Her product knowledge is comprehensive; she knows her stuff!! She worked extra hard for us within our limits and options. Saving the sale as we had to cancel our first for space limitations. She made it look easy too. Great job and will definitely go back to Ashley for our next purchase. Selection is good and the store is well appointed. Overall a wonderful experience!!

Destini was friendly and knowledgeable. Great experience purchasing my couch and some decor.

Salesperson was lovely. Otherwise, that was just about the worst delivery experience I have ever encountered. They attempted to bring the couch inside and it did not fit through the door. They tried once while taking photos of how it didn’t fit. The man just kept saying customer service. He then rushed us to choose whether to keep it. He got annoyed when I asked for a moment to discuss with my partner if we would try ourselves. We opted to keep it and they dropped the couch down on the walkway on top of our cushions and left. When I called customer service to ask what we can do if it doesn’t fit, she said if there is any damage at all I will receive no refund. She was very unhelpful and rude. The delivery team did not inform us that if we keep it we can’t get a full refund. Photos who how they left the couch and the damage that the delivery team made to our couch. This was seriously the most stressful and worst delivery experience of all time. I will never shop with this company again.

The service was right on top of everything. Hassle free.

We loved buying our sofa from Ashley, Annette was an amazing sales person and was super helpful and fun to work with. Everything got delivered before the expected delivery date and they installed it quickly!

Extremely helpful and courteous sales staff, especially Destini W. who helped me outfit my new study with the perfect chair, desk, lamp, file cabinet and even a lovely plant! She helped me out to the car with the purchases available and Ashley shipped out the rest directly to my home. There are some great sales available, too, if you look. Highly recommend Ashley HomeStore.

Not even worth 1 star. Absolutely the worst retail experience I've ever had. Customer service is non-existent. From the local store to HQ, totally inept.

So we went to look at and buy a couch and a recliner we found the couch and then we were told that if you purchase the couch we have to go all the way to Tacoma to pick it up or $100 to be delivered to the house that's too bad cuz my wife really liked the couch and we like the girl it was working how do you buy furniture to tell people to go to drive to Tacoma to pick it up it doesn't make any sense

DON'T BUY FROM THEM!!!!! they are very unresponsive to fixing our couch, even after calls, texting, and talking to supervisors

This is not even a 1 star review- it wouldn't let me leave it at zero stars. I purchased a couch and loveseat just days before Thanksgiving. The set was delivered and set up but that same evening the motor on the couch recliner stopped working. I tried for several hours to contact someone via the customer service number provided. I was caller 245th in the queue. Sheer ridiculousness! I decided to call back the next day and again was unable to get through to anyone. I then went into the Ashley store and told them of my frustrations and the fact that I had purchased a couch that had literally worked for a couple of hours. All they said they could do was call and try and open a case for me. Needless to say, it is now January 20th and after several attempts to contact someone to get this resolved, I am still waiting for a working couch. This was my first purchase from Ashley and it will absolutely be the last!! No one has made this right and trying to get any customer service is impossible!! Buyer beware!!

Never buying a product here again. I bought two faux leather sofas here and after a couple years all the faux leather started peeling off leaving the black fabric below. I went in and asked if there was a fix or if I could get a discount off of new sofas and they basically told me I was SOL. Never again.

Went in to replace a sofa and found what we wanted, with a good sales price. Scott was helpful but not overbearing. Placed our order and got everything set up for delivery, easy peasy. Thank you!

Ordered a couch as a present and the delivery process has been horrible. They canceled once and scheduled out over a week later. Delivery day came again and we have called 3xs and we’re told delivery was on its way. As it got over an hour late we called a fourth time and again they canceled. She’s been without a couch for a week with 2 kids as she got rid of hers expecting delivery the first time around. For the 5k+ you’d expect exceptional service, this is not that case at all!

Sales gal was good. The mattress was what we expected, but unfortunately we made a mistake and ordered a box spring that was to tall for my wife. I understand that they wouldn't take the product back, but Customer service was terrible. I have no patience for Patience. I understand you're "not a sales person", but you should still know your stuff! I made a simple phone call to Wilson's furniture and they were happy to give me a price for a bunkie box spring. We will ordering there instead. Update 7/3/22. Our experience described above was so terrible that when purchasing new furniture for a living room and dining room we went to Wiser furniture and Wilson furniture for our purchases. The service here was much better. I recommend both these companies. Thank you for the referral Ashley furniture!

The sales rep was amazing her name's Annette she was friendly and very patient with us.

Annette was AWESOME! We had a great time finding all that I needed. Would not go to anyone else. Thanks

My wife and I bought a bedroom set at the Bellingham location back in August for our daughter's apartment. Delivery has been delayed 4 or 5 times. All because they're waiting on bedrails. Meanwhile my daughter is sleeping on a mattress on the floor and living out of her moving boxes. Its the end of November and delivery is set again for this Wednesday the 24th of November. We shall see if delivery actually happens this time. I will never again buy from Ashley furniture. Any location.

I received courteous and professional service.

Friendly and great pricing!

Just a showroom. Can't buy anything. Pretty disappointed that you have to pay more than anywhere else to wait for an order. Seems like a bad business model

I have never experienced the level of complete and utter incompetence Ashley Homestore graced me with. I ordered thousands of dollars of furniture in July and it has been an utter comedy of errors trying to get it delivered. The local Ashley HomeStore is not affiliated with the online corporation so forget about using the chat feature - they do not actually direct you to someone local even though the robot says it does. If you call the local store number and no one answers by the fifth ring, you are automatically transferred to corporate and guess what? They can't help you because you ordered in store. I have spent over 7 hours on hold with customer service, I have missed 2 full days of work for deliveries that never came, and I am so over it that I don't even know what to do. I will never do business with this company again. I do not recommend ever purchasing from the Bellingham Ashley HomeStore - save yourself the headache and buy from LITERALLY anywhere else. I'd attach photos, but it would just be of my empty house because it's been 7 weeks and counting for this company to figure out how to deliver furniture 20 miles away.

We are over the moon about Annette and how she helped us in the Bellingham, WA store. She is a STAR! We keep talking about her and how remarkable she was. Furniture shopping is usually a stressful experience. Annette made it so easy and joyful that we had the energy to bring our purchases decisions to conclusion in one visit to the store. Now that a few days have gone by, we are not second guessing our purchases, like we normally would be, as we wait on delivery. Because of Annette, we will be doing more purchases at Ashley and will call in advance to see if she what hours she is working. . Gratefully, Marc and Claire Evans

The couches I bought from them are not even two years old and they are ripping at the seems and are pealing. They lied to me about the extended warranty, saying it would cover peeling and ripping at the seems, no it does not. They lied to me about the coupon they gave for having to drive 30 minutes back to their store for an oversight in the purchase, saying the coupon can be used on any product at any time, they did not honor it at all. The furniture arrived smelling toxic and every window and door had to be opened for 2 days so the kids would stop feeling woozy. And you can’t get a hold of anyone either by phone or chat or email. I’m going to have to go to the store to deal with all of this. Bad customer service and awfully made furniture.

The only good part about this place is physically going to and exploring the store. The customer service/online support, ease of contact, delivery time, and clarity are absolute garbage. I had a pleasant experience buying a couch with my wife where we found something we liked. After having decided to buy and starting the process, our salesman quoted us 1-2 weeks for delivery as this was supposedly coming from Tacoma for some reason. Okay...thats fine, 1-2 weeks not too terrible. Boy was he wrong. 2 weeks go by, not a whispery or mention of my order about delivery. I attempt to contact live chat, which took 45 minutes to connect with someone. Once connected, this individual told me it would be delivered BY August 21st. It is now August 20th, STILL no mention of my order. I've been patient, tried chatting with representatives to no avail, and I still have never seen or sat on this couch that I purchased nearly 1.5 months ago. Who do I contact? What do I do? This is ridiculous and now I don't even know if I want the couch anymore if its going to continue to be like this. I understand COVID has caused delays, but you need to be forward and honest with people about it. If I had known It would take more than a month to get, I would have just gone anywhere else. I guess I'll try to get a refund if I hear nothing by the end of the weekend. EDIT: I still have heard nothing, attempted to get a refund (quoted 7-10 days) and have received nothing back. Talking to customer service has gotten me nowhere. APPARENTLY in-store purchases are separate from online purchases and therefore you must cancel in-store if thats how you purchased.

I had the most wonderful shopping experience at Ashley Home Store. I’ve never shopped here before and your salesman Kamar was incredibly helpful, friendly, and knowledgeable. He took the time to go through the store and showed me what I was looking for. He’s got great taste and style!! I will definitely shop here again.

(This only has a star because I HAVE to give it at least one, but they deserve no stars) First and only time shopping at Ashley Furniture HomeStore, will never purchase from them again or recommend them to anyone. Purchased a couch in May, was told it would be ready for delivery in June, so quickly get rid of my couch. It is now AUGUST 11th and my love seat was JUST delivered today, which the man notified me that the rest of my couch was still on back order. The store will no longer return any of my calls (they haven’t for awhile now), nor did they offer any sort apology for their error in all of this, I still have no idea when the rest of my couch will arrive. I am completely disgusted in the way this couch purchased was handled by Ashley’s. If I had of known it was back ordered I most likely would have still ordered the couch, but would have clearly avoided getting rid of mine until the new couch was actually ready. Save yourself the stress, and purchase furniture from ANYWHERE but here!!

Our shopping experience was great! Kemar let us shop without pestering, but was there to answer any questions and assist us with our purchase. When one item was out of stock, he allowed us to upgrade without the additional cost. When I need to make another furniture purchase, I will definitely be looking for Kemar when I go to Ashley.

Unfortunately twice now I have phoned Ashley Home Furnishings regarding our delivery. Both times I waited on the phone over 10 minutes. Never spoke with a customer service representative and went to a customer service rati g. I gave a zero. In store great. Phone

Do not shop here, once you give them money they are done with you, I’m disabled and they took me for thousands and damaged furniture, then just to have a gentleman that works there mock me and my disability, then promised to make it right … now won’t talk to me or fix the problem

Do not shop at Ashley’s is you are disabled, purchased new furniture, and when it was delivered the delivery guys threw my new furniture on the ground , put it together wrong and left…. Didn’t even have 2 seconds to say no I do not accept…. Driver took off…. 20 minutes later sends me receipt of acceptance with driver’s signature…. Now Ashley’s will not refund money or replace broken furniture… even though I was on phone 2 minutes after driver left they put me off day after day now say that it’s past 72 hours and that since it’s here I accepted it…… they know I’m disabled and nothing I can do about it… yet still say it’s my fault my problem…. Now out thousands with damaged furniture…. And a big f-u from Ashley’s Bellingham store and call service… they screwed up, they illegally signed for furniture… now put all blame on the disabled guy with tbi…. Wow just wow

Nice staff, limited style on a specialized piece of furniture I was looking for. However, they try to accommodate. Less a star for prices, maybe because of convenience of being at the mall.

Found exactly what we needed and for a great price. Great customer service. Definitely will be back in the future.

I haven't bought anything here (yet) but the customer service for my shopping visit was excellent - not too pushy but informative. I was looking for sectional sofas and the selection was quite good.

A very easygoing, well-informed salesman helped me find the perfect couch, so I am very happy with my experience here.

Kemar helped me and my husband pick out a sectional and a beautiful dining table for our first home. He went above and beyond to make us feel welcome. He was very professional, personable and knowledgeable. I don’t think we could have asked for better service. We are looking forward to seeing how it all looks in our home.

Good luck getting any help. I picked out things online and thought I would order them through the local store, but there is so much incompetence. It is honestly much easier to order this brand from Amazon, and the Amazon price was lower than Ashley themselves.

Excellent and honest sales staff (shout out to Travis for so politely putting up with my indecisiveness). Good selection, wait times for delivery not bad considering the effect of the pandemic on supply and distribution.

Not impressed at all. My family bought a living room set from the bellingham store and it has taken almost 3 months to get all of our items... one of the side tables was broken by the delivery guys and we then watched him try to fix it himself by sinking 6 screws into one of the legs and breaking the table even more then received a replacement leg in the mail for a completely different table went to the store and they weren't really much help and completely left out the rug that was part of the set we had bought! Would never buy from here again!

We came for an entertainment center. We left with a beautiful coffee table and couch... and no entertainment center lol. Travis helped us tremendously by being available to answer all our questions and nearby if we needed him, but not trying to sell us anything or upsell us. Very appreciated to have great help and no pressure.

Super nice people! Very helpful in finding the right bed for my elderly mother.

I was devastated to learn the sleeper sofa we ordered and patiently waited for was discontinued 1 week before our company was going to arrive. We went to the Bellingham store and spoke to the manager, Alex, who worked with us to find something in stock and get it delivered in the nick of time! Alex saved the day, and it's that kind of customer service that will keep us coming back to Ashley in the future!

My wife and I have been buying from Ashley Home Store for many years and have always been satisfied with the quality and price. Recently we just purchased a sectional and without asking we were given another discount on top of the one that was being advertised. We will buy again.

The best furniture store! The staff are so patient, friendly and super helpful! We bought a sectional and king size mattress in December from this location. Fayez and Travis gave us the best customer service. They helped answer all of our thousand questions we had. We came in late at night too before closing and they were so patient with us. The prices were so great too. The delivery system was so punctual too. Fayez told us we could expect a call and text regarding delivery schedule. They contacted us and set up the delivery. I thought I would be waiting around all day but I wasn’t. There system is great. They text you a couple days before to confirm your delivery and give you a four hour window. Then on the morning of their delivery they text you a tracking link. This narrows down the delivery to a one hour window. Then they text you again when they are 10 to 15 minutes away from delivering your order. The delivery and setup guys are so fast to get in and out of yours house! It’s super amazing. We were so happy with the service provided we went back and bought a new bedroom set, a bunk bed and coffee tables from Fayez. We got our deliveries this week and again it was the same great service. Plus we decided we wanted bunkie boards for our beds too for the look. We called up and talked to Fayez. Him and Nancy were able to order them for us to get shipped out right away. Great service, great prices and awesome delivery and setup. I would highly recommend going here for your furniture needs and we will definitely be back!

Don't waste your time with this company! Especially this store. My mom purchased an expensive couch from them which came damaged. Almost a year later and we are still dealing with this crap. Store and customer service have no communication at all. Everything they come to exchange the couch the new one comes damaged also. Don't give them your business!!!!!!

I booked an appointment online, we were greeted at the entrance by Fayez! The item we found online was actually right at the entrance, it was great to be able to see it and feel it in person. Fayez was great giving us time to walk around and look and see other options. When it was time for my husband and I to decide Fayez answered all our questions and was super open honest with us. Fayez was a breath of fresh air, not a typical pushy salesman. Our experience with Ashley Furniture and Fayez was exceptional!

Hello #ashleyhomecare, I bought a set of "leather" couches from Ashley Furniture from the Bellingham,WA location in December 2018. The sales associate in the store tried really hard to sell the item by saying the quality is amazing and how if anything went wrong you can buy the extended warranty and we will cover anything that isn't rips etc. In Feb 2020, we noticed the recliner isn't reclining properly, and the inside of the couch is deteriorating. I contacted the Ashley customer service 3 times and they kept telling me my warranty is only good for a year and wouldn't do anything about this issue. I even told them that "leather" is just ripping on its own, and they told me it's not real leather and that on its own is false advertisement on there behalf. Finally, i got a hold of montage, which is there extended warranty program that i paid for. They didn't get back to me after i filed the claim, and then when i contacted them they told me that these issues aren't covered under the warranty. I am very unpleased by how Ashley furniture handled this, and how cheap the product really is. I would highly NOT recommend Ashley furniture to any of my family and friends.

Have purchase several items and furniture for our new house here. They seem to always have sales, so the prices are good.

Fist off I’d highly avoid working with Colleen, she is incompetent at her job and will order you half a sectional. Then when it arrives the half you need is no longer available. After raising the concern to management she will lie (she told management she called me and left a VM on the situation, she straight up lied to her manager). I have no record of a call or VM, if you are going to be that shady owning up to your mistake and lying to management you deserve to be let go. Lying to a customer is one thing, but lying to your manager and a customer.... unprofessional... I’d can her if I was the manger. My review rating is based solely against Colleen specifically, the front desk crew and upper management team was super proactive on resolving the problem and making it right. I’d still shop at Ashley, just not with Colleen. Also Nancy deserves at least a min a 20% raise, she’s an asset to your company, I’d be happy to have her working at my company.

This company lied to my husband and I about a promotion. Long story short, we were told by both our sales associate (Selena) and manager (Natalie) that we’d receive a VISA gift card for over $600 since we financed over $6,000 through them for our bed. They even said “spend it on groceries or whatever, just can’t be used toward your payment, great promo!” So we didn’t put as much down as we had planned as they encouraged us the more we finance the more we’d get back. 3 months later and no VISA card so I called and asked about it. Natalie is no longer there and “was going through some stuff at the time”. I was told we were actually supposed to get $300 in Ashley gift cards for the promo... what?! That is far from what we were told. And we didn’t even receive those either by the way. Waiting on a call back from Alex the manager there, but I won’t get my hopes up on ever getting our VISA card. STRAIGHT UP LIARS at this place. I never leave reviews but I felt this deserved it.

Bellingham Ashley are liars! My husband and I bought a bed here and financed over $6,000 with them. We were told there was a promotion going and we would get a VISA gift card worth six months of payments, so basically over $600 on a VISA card. Encouraged us to not put more cash down as we would get more back. Never got the promo card and called Ashley only to hear we were supposed to get $300 in Ashley gift cards as the promo. Ummm what. Selena (sales associate) and manager Natalie— who also happens to not work there anymore and “was going through some stuff at the time” straight up lied to my husband and I. They even knew my husband is a police officer! I’m more than unhappy. Management better make this right. I’m waiting on a call back from Alex (manager) but am not getting my hopes up. Shop elsewhere!!!

Worst experience ever at a furniture store! Worst service ever! We purchased a mattress and an adjustable bed frame, we were told we have to have it picked up today and that they can not deliver do to their policy against any deliveries. We get there to pick up our product, our brand new mattress just sitting in the loading dock with nothing covering the new white mattress. They have no way of covering this mattress and expected us to load up and drive away in the pouring rain without anything to protect the exposed mattress. I would expected that they would have the ability to insure any new product they sell to leave their store protected. Or at the very least to inform the customer that it's their responsibility to bring bags and materials to protect their purchase. I do not recommend Ashley's furniture to anyone, I would encourage people looking for good service not to shop the Ashley's Furniture store at the Bellis Fair Mall. I asked for a return and will shop somewhere else for needs. Not a good Sunday at Ashley's!!!!!

Floor layout is always changing so you get to see new combos of furniture. Great for people who have 0 interior design knowledge like me.

Did anyone ever reach this store via phone, no one receiving even after 20 calls.

Wish I had read the reviews before shopping here. Please don’t make the same mistake I made. It’s been over four months and our couch still hasn’t arrived. We paid so much money and have nothing to show for it. It’s the worst hostage situation ever and has officially crossed over to a scam in my book. Customer service never gets back to you; store employees have no idea what’s going on and they tell you misleading things each week. Covid is not an excuse for failing to communicate and organize a delivery since August 21st. So so terrible. Run now, if you’re local please go to Griffith’s furniture store instead, they have been great and actually deliver their products to you. Please do not make my mistakes; do not waste your time or money with Ashley.

My grandparents bought a lift chair needed to help my grampa get up. An absolute necessity that cost them over $1000 after delivery and aging a $99.99 extended 5 year warranty! From the very start there were troubles with this chair. Now, less than a year after purchasing it, it has completely stopped working altogether. After months of trying to get store to honor the warranty my grandmother asked us to step in. We called eight days ago and spoke with the warranty company and they provided us a claim number stating that someone would call within two to five days to schedule someone to come out to fix the chair. 8 days later and no word. I absolutely would not recommend anyone buy anything from this store ever unless you want to experience non-stop stress. I checked the time. Some of the other reviews and noticed that there seems to be a habit from the store. No customer service! My grandpa has already fallen once because he's struggling to get up. This company has literally taken advantage of an elderly couple and taking her money without providing the service or reliable product! !!! So not happy! !!!

I would not recommend buying anything from here until late next year. Here’s why: we walked in and immediately we were greeted by an elderly lady wearing a bedazzled mask BELOW her nose, she then kept acting as if we were inconvenienced her by purchasing a couch, rather financing a couch. The entire visit she kept pulling her mask up and down but it never covered her nose, I saw two other employees wearing a mask, that was it. Thankfully the girl in the back who actually completed our order not only wore a mask but also had pleasant customer service. The bad part, and it’s not on the employees but on Ashley furniture as a-whole is that they let go of their warehouse employees at the beginning of covid and for some reason they haven’t brought them back so our couch that we ordered LAST MONTH won’t be here until NOV. That’s 3 months of making payments and not even having the furniture. I honestly wish we could cancel the whole thing and just go buy one outright, same day pickup and all because this is ridiculous. 3 months to wait for a couch? Not even a fancy shamcy one.. a regular plain Jane couch. I highly recommend going to another company that didn’t lay off their employees and enforce wearing a mask.

Natalie Dickinson went above and beyond to assist with my purchase, she was able to order exactly what I wanted. I am grateful for her know of the product.

I decided I deserved to have a chaise lounge so I could watch my Chinese and Korean dramas, Ted Talks, Dollar Tree finds and DIY. I can also read the 10+ books I have. Being a lazy person, I didn't want to travel far to buy it. I saw Ashley Homestore and saw a chaise online that I liked. When we arrived, they didn't have the chaise but they had matching furniture that went with chaise. I placed order and found out they were having a 45% sale in the store. I told the salesperson that the universe wanted me to have my chaise lounge. So I saved 45% and also got warranty that covered my chaise lounge for 5 years. Only exclusion was pets. Since I don't have pets, this is perfect for me. I can't wait to have my chaise lounge. With the cold, dreary and rainy weather; it is the perfect accompaniment for a homebody like me.

Kemar was awesome! He spent at least 2 (maybe more?) Hours with us, helping us find the right furniture. He also made it work for us to get a tempurpedic and still be able to get the rest of what we needed as well.

my Dad bought me a chair for my birthday on August 10th and it still hasn't been delivered

Worst phone experience for such a large company

Yo, semi cheap furniture but it is what it is. They deliver usually on time. And the dudes wear booties when they come in your house! Super cool!

Worst online experience ever. I ordered a twin bed for my son in March and all pieces arrived on time but it came in four different shipments and it just so happens that the last delivered piece was cracked and the screws had pulled right through the wood. So I call customer service over the next month 27 times. Not once did I talk to ANYoNE, same as online and the online assistant always said it was going to help me but would never actually put me in contact with anyone..So 2 more months and finally get to go into the store and they instruct me that another customer just left for the same reason as like they told them that they have nothing to do with online sales and they cannot help other than to email them and let them know I had been in contact and to contact me. So now it's the middle of July and guess who I've spoke with or been emailed by.....NO ONE!!!!

Wayyyyy to expensive

Very professional and warm welcome when we entered the store. They asked what we were looking for and told us where to find the recliners. We were given time to look around on our own and compare prices and items. Payment was quick and delivery was set up for us. Super friendly staff. The delivery guys were amazingly quick to set up recliner and most friendly and polite we have ever had. My only advice is to get a change box in store as some people pay in cash.

I have ordered my couch on the 12th of April, when I ordered the couch was in stock online. I figured it was going to take a while since the whole pandemic thing, so I’m waiting a month. Two days before it should’ve been delivered I get a call saying it will be “another month.” Not only is this a problem because I am not going to be two months without a couch, it’s also false advertising when they claimed to have a product when in reality they didn’t (I asked a sales lady.) I will never use this company again.

Super friendly and easy to work with. Leanne was helpful and fun to chat with. They did a great job following protocols in place for Covid-19 Protection and it was a very positive experience.

We ordered a couch weeks ago from Ashley's. It took forever just the confirm the order is coming because they were sold out online and they returned the money to the account. So it finally comes back out and we had a day setup. Cool. So our roommate is home that day and they gave us a delivery time period. So they show up 2 hours early to deliver the couch. Roommate happens to be outside and misses them. Sucks. Ashley's says they will reschedule in the next 24-48 hours. So Wife calls them back today. Turns out since they came early and we "weren't home" they gave our couch away to someone else. When asked to cancel the order she said we had to call the number that puts you on hold for 3 hours and then just hangs up. Horrible way to run your business.

I purchased 3 chairs in December and 1 is pilling really bad I called and they do not stand behind their product I will never shop there again. Beware they will stick you with an extended warranty for what bad customer service

Chase was of great service when helping me find the perfect mattress and couch for my new place. Very professional, accommodating and time efficient. I'm very satisfied with my two purchases from Chase at Ashley HomeStore and would highly recommend to family and friends!

When you come to Ashley Furniture ask for Chase! Chase helped our small family stay together through a tumultuous time dealt us a GREAT deal in furniture too! Seriously, the man knows what he’s doing! Corporate execs- Promote this man already! Thank you Ashley furniture for the awesome couch and the terrific service!

Sarah is such an amazing sales associate! She is so sweet and caring. She spent time talking with us and really listening to our specific needs! So sweet with the kids too! We got the exact couch we wanted with her help. Thanks a lot Sarah!

Great service! Great deals!

I wish I could give negative stars here. This nightmare won’t end. We found and bought an incredible bedroom set and spent $3300 in the process. Delivery was scheduled for 2/17. They called a few days prior to see if we wanted to receive early. Of course! On the day of delivery they were missing the bed! We’ve been on the floor ever since. They’ve rescheduled delivery 4 times and each time have had something go wrong. Today they showed up and are still missing pieces! Absolutely terrible experience and the communication between the local store and corporate is useless. Very sorry to say but this has been awful.

Very nice salespeople. Great selection. The whole store was 40% off. We bought a couch and a recliner.

Best service ever. Variety of Furnture displays, selection and posterpedic mattresses.

Great quality options!!

Bought furniture from them. Nice quality

Super nice people. Nice selection.

Ask for Chase, he will get you what you want with no pressure.

Very courteous and great selection! The service was awesome! Callie G. and Manager Chris Busby were fantastic.

Sales people very easy to deal with. Not pushy. Patient with all of my questions and were both amazing ladies to help find exactly the right set.

Love this store I clean it it shines

Jessica and Natalie were very helpful and kind.

My husband and I just bought a new home and went to Ashley HomeStore in Bellingham to buy new furniture with a tight budget. We have never had such a great experience. The staff at Ashley's worked with us to get everything we needed within our budget and went over and beyond to help us. Thank you all so much Natalie, Shannon and Paul for treating us so well!!!

Very helpful and flexible when it came to our budget. We happened to come in during a great sale, but they made me feel like I might always be able to find a good deal here!

Employees follow you around like vultures. This was my first and last visit.

This was our second visit to the Ashley Homestore in Bellingham. Upon this visit we were assisted by Kemar who made understanding the overwhelming available options of a new mattress and frame so very simple. It is with his extensive knowledge, patience and care that he shared with us, that helped us to determine which product would best meet our needs and make us happy customers who will definitely return for future household needs. I would say that Kemar gave us the best service but that would be an understatement as we feel he went above and beyond in his service to us. Thank you Kemar.

Absolutely love our new sectional & Callie was wonderful to work with!! Delivery was right on time & went perfectly!!

Selena was an amazing sales rep! She was very laid back and let us take our time browsing. When we went home she checked in with us and answered questions. We ended up ordering an item through her that wasn’t available in store and we got a great deal - and it will be delivered in three days!

So far so good. Went in on a Saturday and made an order. Changed my mind on Monday and went back and totally changed my order. The sales team was wonderful in making this change and super patient while I picked out a new living room setup. Waiting to see how the delivery goes in 2 weeks.

Worst experience buying furniture of my entire life. Horrible service, no show, call, text, email for two deliveries no shows. Over charged. First time I have ever written a negative review. Still have no merchandise I paid for. Do yourself a favor and shop elsewhere!!!

Enjoyed shopping at Ashley's home store, had a knowledgeable sales person who was willing to be flexible on pricing.

Luv this place manager was amazing and Colleen was the best. I will be back 2nd time there in 4 months

So impressed by the team’s willingness to help me get the best price. I have always loved the blend of classic styling with modern sensibilities of the Ashley Furniture lines. A special thanks to the two sales managers who helped me on both ends of the sale. They were professional, friendly and patient. They have earned my loyalty.

We had a really awesome experience here. Eli was super personable and helpful. It was a no pressure purchase and we were able to take our time to make sure we were happy with our decision. Everyone who worked there was very nice and seemed to only want the best for their customers.

Every one that helped me was very nice and made sure I had all the information I needed. super friendly and super good furniture!

Great staff, Selena was excellent. She made my buying experience phenomenal. Will be back for more furniture in the future

I had a great experience from start to finish with Ashley HomeStore in Bellingham. Shannon on the sales floor was fantastic! She asked the right questions to help me find exactly what I needed and she helped get me a great price. She was a delight to work with! I get major anxiety about furniture deliveries but this one went very well. They text you with updates on the status of the drivers which helped eliminate all of my worries. The delivery guys put my bed together and it looks great! I will definitely shop here again!

Furniture shopping at Ashley was the absolute worst experience I’ve ever had with a store. They marked their furniture up roughly 60% from the internet price and then marked it down by 40% which they marketed as a blowout Black Friday Sale. Had I not checked the online pricing prior to taking delivery, I would have ended up spending more then their advertised price. They claim it’s fair because they price match, but is it really price matching if it’s your own online price that you’re matching? IMO- this is a shady sales tactic that’s used to take advantage of people. Additionally, they missed the first delivery date and ended up pushing back our delivery by an additional 10 days. When the shipment finally showed up we had to send the bed frame back due to significant damage on the headboard.

Kemar was very helpful in putting all the pieces together in my order for me. Thank you Kemar!

Not at all pushy!! I explained what I was looking for - and they took me right to it!! Gave me a great deal!! Can't ask for more than that!! Thanks Kemar!! I'll be back. :)

Everyone was super helpful.

Kemar... That is the man you want to speak with at this place when buying your furniture. Kemar is professional, courteous, knowledgeable, and super personable. He listens to your needs and works within your budget. We could not be more happy with our purchase at Ashley’s. Shopping for furniture can be stressful, but he made it easy and comfortable the whole way through. Thanks Kemar!

Kemar was amazing! Extremely accommodating and a great eye for making your new furniture look great with any existing pieces. The prices are competitive and the sales are incredible! Ashley is our go-to for furniture from now on. Service and great prices without the attitude you get at some of the other stores.

Great store ..Sherri Lassiter was very friendly and helpful. She knew what I wanted and helped me get a great price! The manager was amazing getting us the best deals but only that, he sat us down and explain everything to use before we made a decision and wanted us to make sure that it was what we wanted. (Sorry I forgot your name)Recommend This store and if you have the chance to work with them you will get a great deal !!

Natalie & Kemar were super helpful when my husband and I went into Ashley furniture for a new sectional. We appreciated their patience & insightful ideas on what worked best for our space. They stayed open late for us too!

I give this store a 5 star because of the amazing customer service I received, but was pretty frustrated with the online side of things. Things became wonky with the website when we tried to order our couch online so I ended up going directly to the store resolve things. Luckily the staff there were great and were able to resolve things.

Very helpful and informative. 6 month no interest financing is great.

Kemar was super helpful! I'm terrible at decision making but he made putting together my livingroom super easy! No pressure and down to earth.

Sales associate Sherri was very helpful and nice to deal with...

The salesperson was unable to understand that I only wanted to look at specific types of couches with chaise lounges on the end, she kept showing me and trying to upsell me couches that didn't even come close to what I described. I actually did find couches I liked and ended up buying and they were supposed to be delivered today so I payed to get rid of couches I already had yesterday but apparently unbeknownst to Ashley, they had "no idea why it wasn't put on the truck or delivered today". Oh and did I forget to mention I was literally on hold with the local store and their regional call center for over 2hrs? I'm not one to complain ever. but this is serious BS. I'll never be buying from them again.

The salesperson was unable to understand that I only wanted to look at specific types of couches with chaise lounges on the end, she kept showing me and trying to up sell me couches that didn't even come close to what I described. I actually did find couches I liked and ended up buying and they were supposed to be delivered today so I payed to get rid of couches I already had yesterday but apparently unbeknownst to Ashley, they had "no idea why it wasn't put on the truck or delivered today". Oh and did I forget to mention I was literally on hold with the local store and their regional call center for over 2hrs? I'm not one to complain ever. but this is serious BS. I'll never be buying from them again.

The staff here is great! Very helpful and made our furniture shopping enjoyable. Thanks again guys!!

We got a beautiful bedroom set for an amazing price! The staff was very friendly and helpful.

Chris the manager was great, he was very knowledgeable in putting my eclectic style together and making all the pieces work!!! He spent a couple of hours helping me and making sure I stayed within my budget. The store called me a few days ago with a delivery date. I&'m so excited I&'ll have my new furniture the day before Thanksgiving!

Chris the manager was great, he was very knowledgeable in putting my eclectic style together and making all the pieces work!!! He spent a couple of hours helping me and making sure I stayed within my budget. The store called me a few days ago with a delivery date. I'm so excited I'll have my new furniture the day before Thanksgiving!

Both Natalie and Chase were fantastic, to be honest everyone there was really nice and let me go around testing everything during the process of buying a new bed. I now have a comfy new bed and I'm glad I made the choice to start at Ashley Home Store! I also liked the fact that i was shopping locally ( to a degree ) and still got a great deal!

Went in with a pretty good idea of exactly what I wanted from shopping online, but wanted to see in person. Kemar was very helpful and very patient with my rambunctious (and bored) kids. I was glad to give him my business and I'm looking forward to my delivery in a few weeks.

We were furnishing an entire new home. My intention was to buy locally so I visited three local furniture stores. One was far too expensive, the other didn't have enough selection, and the third took little interest in me even though I explained that I would be buying furniture for three bedrooms, living room, and dining-their loss. After my three unsuccessful local business experiences, I decided to stop at Ashley. I was really impressed by their huge selection and variety. The price points were well spaced from higher end, moderate, and the more affordable. My personal income is 100% sales so customer service is very important to me. I also understand the value of client loyalty and referrals. I expect to be greeted and I also expect the sales associate to be able to gauge my level of interest and offer a level of service to match. Kemar at Ashley Furniture didn't disappoint. The best part of Ashley Furniture was my sales associate; Kemar. He was very knowledgeable, asked all the right questions, and was able to make appropriate recommendations. He had me draw up a rough design of my home for furniture placement and made notes as we walked through the store, noting my preferences. He made suggestions of different styles and fabric/leather choices etc that I wouldn't have otherwise considered. The selection process required several visits to the store and Kemar made certain he was available during every trip, even coming back to the store after he had gone home for the day when I popped in unexpectedly. Now that's dedication! He also stayed in contact via text to send me reminders of our upcoming appointments. He was able to put together a wonderful furniture package at very a competitive price point and my house looks AMAZING! I've never purchased this much furniture at one time and I can honestly say that Kemar made my furniture experience incredibly easy. I wouldn't hesitate to refer anyone to Kemar at Ashley Furniture and have already done so. Thank you Kemar!

Great customer service. Sarah was professional and friendly. Liked their selection. And made the right choice for me.

Arturo helped me at the Bellingham location and was super helpful! He worked with me to see what the best price possible would be for the items I wanted between the current sale VS. clearance VS. online and what was the best bang for your buck! In general, this store also has great packages where you can get full dining sets and for $100 more... dishes, table accessories and a rug! (Same with living room sets too... like sofa, coffee table, side tables, lamps and rug for hundreds cheaper than buying individual! Ask for Arturo! He’s a great help! 👍🏼

Kemar was awesome! I was changing my living room color scheme from earth tones to what I think of as feminine industrial. We started with some fabulous shelves & went from there. He totally got what I was going for and I ended up with a sectional, recliner, coffee tables & a few occasional tables. It’s all delivered and with a little paint change, everything looks great, but best of all is that it all works well together both artistically and functionally I just decided I needed a new bed and definitely went back to see Kemar! He’s a great find

Update: Management reach out to help resolve issue. I'll update and correct comment once the compensation goes through. Thank you for reaching out! We ordered a couch and rug in Sept 22nd and paid $150 for delivery. We were told to expect a week. We had to extend delivery by 3 days so someone could meet the truck. We were called before couch delivery and told that they were out of the rug and had to wait for stock to arrive at the warehouse. The couch was delivered Oct 5th. We waited another week and was told it would be delivered by that Wednesday. I stayed home and never received delivery. Then I got a text saying Saturday. Saturday told around, no delivery. We then were told the 23rd. The day off the 23rd I get a call saying the truck is too full and they have to send it UPS. I asked if it would still be delivered same day and the lady assured me it would. I even asked her again and again she assured me it would be delivered same day. We have still not received our rug. We try to call but there is never an answer besides a call cue. Both my partner and I tried to call at different times of the day and have records of us waiting over an hour and finally had to give up, due to other responsibilities. I just received an automated call that says now it's set for October 30th. This is unacceptable! They charged us for shipping and have not delivered in over a month. Poor business ethic. I'm sure I still won't get my rug by the 30th and should just have them cancel and refund our money.

Worst Experience. Were moving to Bellingham and devoted a whole day to finding a couch. Sherri doesnt know what she is doing and Shannon is trying to over charge on prices. TIP: Make sure to check the online price because they will try to charge more for it in store. ( I THINK NOT SHANNON).

Kemar is an amazing sales rep that displayed incredible customer services skills to meet our needs, and we got an incredible deal! Highly recommend!

Service was excellent, and they were willing to match their online prices, allowing me to actually see and touch the product. Which was very nice. Great employees.

Well, Kemar wanted to make sure I gave him a good review and suggested 5 stars :), but honestly it is well deserved. He is knowledgeable and helpful without being pushy. Time will tell in a couple of weeks when I get my mattress and couch, but I'm really looking forward to it. Somehow I went in to try out a couple of couches and not wanting a new mattress but I left spending a lot more than I had anticipated. Kemar gave me a screaming deal though. That said, Tracey in the financing department was also a pleasure to work with. Everyone was friendly and the selection is terrific.

Arturo was so knowledgeable and professional. He helped me pick out the perfect couch for what I needed for my new house. I enjoyed working with him! He is a great example for what customer service should look like. Thank you so much Arturo! Update: Do not buy their warranty there are is fine print. I’d the hardware causes the rip, it’s not covered.

My fiance and I had a great experience buying our mattress and bed frame here! We worked with Arturo, who was so helpful and patient with us. He listened to what we were looking for, answered all of our questions, and wasn't pushy in the slightest. We also worked with the store manager, who worked with us and gave us a great deal on the mattress base and even threw in two $150 pillows for free. We were able to discuss our options by ourselves without feeling pressured and took our time walking around the store looking at our bed frame options. The only negative would be that additional salespeople approached us while we were trying to pick out the frame, almost like they weren't aware that we were already working with someone and were told we could take our time by ourselves to look around. It got a little frustrating trying to pick something out and discuss amongst ourselves when other people kept trying to approach us. At the end of the day, we got a great deal on a Tempur-Pedic mattress, base, and frame, and walked away satisfied and excited to visit Ashley Furniture for future furniture needs. I would highly recommend working with Arturo - he was beyond patient with us, extremely helpful with all of our mattress and financing questions, and took his time in ensuring we had a great experience. We will definitely be coming back in the future!

Bought a beautiful couch from the Bellingham store today and had an absolute wonderful experience. Kemar was knowledgeable, personable, and accommodating. Got a great deal to top it all off. Couldn't be happier!!!

Our experience was fantastic. Sarah made it easy for us to decide on what we wanted. She was patient and Didn’t force anything on us. She even entertained our grandson so we could wonder around. I would absolutely go back to buy more. Thank you Sarah you were wonderful.

Found a great deal on a living room set and saved hundreds over our second choice. Kemar was absolutely great to work with. I can't recommend him enough.

Our experience was excellent. We walked in and was helped right away. Jessica knew right away what I was looking for and knew what style I was looking for. The staff were extremely friendly. I would recommend Ashley Furniture!!!

Kemar is fantastic! Quick and easy!

Love the service and selection and payment options. Hate the delivery situation. First delivery was guys that scared me, second, nicer more willing men. The warehouse is far away and they come out when the truck is full and it may save money but it is inconvenient for the customer. For example, if something is broken when it arrives, you cannot get it replaced in just a few days. They guys are on a tight schedule and you have to make a quick decision under pressure about whether what you ordered is ok. They set it up and take away the mess which is terrific! You can refuse the item at that point (while they delivery guys are still there), and you need to look it over too, all in about five minutes. I have a coffee table with an extra scratch which I noticed after they left and another with a ding. It&'s all distressed, so I figure I can live with it, these things are so frustrating.

Love the service and selection and payment options. Hate the delivery situation. First delivery was guys that scared me, second, nicer more willing men. The warehouse is far away and they come out when the truck is full and it may save money but it is inconvenient for the customer. For example, if something is broken when it arrives, you cannot get it replaced in just a few days. They guys are on a tight schedule and you have to make a quick decision under pressure about whether what you ordered is ok. They set it up and take away the mess which is terrific! You can refuse the item at that point (while they delivery guys are still there), and you need to look it over too, all in about five minutes. I have a coffee table with an extra scratch which I noticed after they left and another with a ding. It's all distressed, so I figure I can live with it, these things are so frustrating.

Eli at the Bellingham store was great to work with. We walked into the store 15 minutes before closing. We were just going to take a quick look. Eli said they would be there for as long as we were. I thought that was so sweet. 45m later we had a new couch even with my fiance harassing him about being a Vikings fan. I will definitely return and tell my friends to visit also.

We had a great experience designing out living space. Kemar's customer service was above and beyond what his job required. He was very customer service focused and patient. I would recommend you go with him if you want an exceptional experience👉.

Kemar made our Ashley buying experience such a pleasure! He knew exactly what we needed and helped us throughout the entire purchase. The next time we need furniture, Kemar will be the person that we visit!

Would love to give Kemar a 5+ star review! Loved our experience with his helpfulness on buying furnitures for our living room. If you are ever looking to buy stuff to design or add something in your home, ask for Kemar Lawrence! 102% recommend him! Hes definitely not your typical salesman who only thinks about his commission, he made sure that we loved what we are getting and answered every single question we had about which furniture goes with which art piece, color, and accents. This dude is awesome!

The staff here are so lovely and helpful! We got lots of expert advice from Kemar, he really worked to understand our situation and what we needed, and gave us lots of design advice for the room we are furnishing. He went above and beyond with lots of different options, and left us with a clear idea of what we wanted for the room along with some great foundational pieces. I would hire him as an interior designer any day!

Beautiful furniture, but over priced compared to other places. I also don’t like being followed around by the salesperson. I’d love to look around without being watched & talked to constantly. My husband & I couldn't even get a word in without the sale person offering her price or how nice it was. If I want help I’ll ask for it.

We had a good experience with Kemar. He is very knowledgeable and passionate about decor and home functionality!

Loved the store and the way the consultant met me at the door. Very personable. Took lots of time exploring what I was looking for, knew what matched and where it was. Showed how use the big to look up screens and send info to phone or email some didn't need to take pictures . Very helpful!

Got a great deal! Working with a great salesman Kemar! Wasn’t planning on buying anything but, was too go a deal to pass up on. Very friendly and helpful people!

Got a great deal and was able to customize our purchase. Delivery was right on time, quick and professional. Totally happy with our purchase.

Got a great deal and was able to customize our purchase. Delivery was right on time, quick and professional. Totally happy with our purchase.

Very happy with whole purchasing experience. Great selection. Associates were all very nice and professional.

The sales person was extremely nice.

Good prices and good product but this past weekend I was ignored by a salesman named Arturo as my wife and I were looking at couches. I found this very frustrating because I had to always go looking for him to ask prices for items. My last straw was when I finally tracked him down and found him sitting on his phone! I was planning on buying for the sale this weekend but ended up walking because of how poorly we were treated.

Only one star for a simple reason: the 9&" tall box spring foundation for the mattress was 4&" too tall for comfort and looks, and I told them so on the same day the shipment arrived (yesterday as I&'m typing this), but even though it is still sealed in the factory bag, Ashley has refused to exchange it for a shorter 5&" box spring. The other mattress dealers I checked with in town said they would have exchanged box spring in this situation for my comfort. Ashley said I could buy another one, not exchange.When I made the purchase last week, no measurements were made to see how the taller box spring would affect the overall height of the mattress. I wanted the mattress high enough to be able to change the bottom sheet easily. As it turns out, I can&'t even turn around and sit on the mattress, it&'s so high.To aggravate the situation, the bed I also bought from Ashley arrived in the shipment yesterday with all three supporting slats cut about 1/2-3/4&" too short to screw to the foundation support rails. During my call to Ashley outlining these issues, it was noted that the slats would have to be replaced via another shipment, and if the box spring would have been exchanged also, it would have been in the same delivery as the slats. So that made good economic sense to get both items on the truck. But no, Ashley has refused. By the way, this in no way reflects on the salesperson, who was very friendly and professional.This was the first time I&'ve shopped and purchased at Ashley. Based on my current dissatisfaction with the bad quality of the bed slats and their immediate refusal to exchange the unopened box spring, it was the last time.

Only one star for a simple reason: the 9" tall box spring foundation for the mattress was 4" too tall for comfort and looks, and I told them so on the same day the shipment arrived (yesterday as I'm typing this), but even though it is still sealed in the factory bag, Ashley has refused to exchange it for a shorter 5" box spring. The other mattress dealers I checked with in town said they would have exchanged box spring in this situation for my comfort. Ashley said I could buy another one, not exchange.When I made the purchase last week, no measurements were made to see how the taller box spring would affect the overall height of the mattress. I wanted the mattress high enough to be able to change the bottom sheet easily. As it turns out, I can't even turn around and sit on the mattress, it's so high.To aggravate the situation, the bed I also bought from Ashley arrived in the shipment yesterday with all three supporting slats cut about 1/2-3/4" too short to screw to the foundation support rails. During my call to Ashley outlining these issues, it was noted that the slats would have to be replaced via another shipment, and if the box spring would have been exchanged also, it would have been in the same delivery as the slats. So that made good economic sense to get both items on the truck. But no, Ashley has refused. By the way, this in no way reflects on the salesperson, who was very friendly and professional.This was the first time I've shopped and purchased at Ashley. Based on my current dissatisfaction with the bad quality of the bed slats and their immediate refusal to exchange the unopened box spring, it was the last time.

Great service. Sarah answered all of our questions. Super easy experience! Great prices.

I went In on a Sunday afternoon to browse living room options with my mom and the person (Sarah) that helped us was just a delight of a sales person. The store has a great set up and a good atmosphere. Will be coming back for sure.

Customer service from Kemal was fantastic. Literally the best salesman I have ever talked to. Was incredibly informative as well as efficient without pushing/pressuring you into purchasing anything.

Callie gave great service. Will shop there again.

The store is amazing. So many beautiful things. The staff are friendly. Sarah M was exceptional. I found the furniture that I love & hope last me a long time. I didn't give 5 stars because my grandchild but 2 pillows & it took over 30 minutes for the staff to get them checked out. The decorative items are not scanned into the computer & everything had to be looked up manually. Frustrated waiting for that. They should have just written down the codes & let her go. (The staff was just a frustrated but still wonderful)

Salesman was friendly , knowledgeable and yet not pushy 😎 I appreciate sales people who are not pushy . He help find and sell us a desk lamp and a desk . And will be back for more items for our new home .

Great sales service, lots of furniture options.

Sara really made sure we were happy with our decision. She also informed me of all the amazing deals Ashley’s had for us. I was so exited that we got approved for a sectional and am even more excited that we will be getting it next week! It is so beautiful and comfortable! The service there is excellent. I would recommend Ashley’s to all my friends and family. Thank you!

Sara did a phenomenal job. Her knowledge about mattresses is incredible. Her personality made the process of bed shopping enjoyable. I appreciate the honesty and all the time she and Natalie spent with us. We will definitely use them to refurbish the house. Thank you Sara

Way overpriced and I prefer USA made furniture which they do not sell.

I had a great experience no pressures knowable staff, and friendly

Sarah and management were incredibly helpful and friendly. We are so excited about our new sectional. Fun outgoing personalities helped ease our nerves about all the many great products to choose from. Will recommend in the future. Thanks!

The in-store staff was fantastic to work with. Unfortunately they aren't the only people you have to deal with. The delivery dept of this company is the absolute worst. We ordered a new entertainment center and dining room set. Waited 2 weeks for delivery, the entertainment center wasn't put together correctly and 1 pier was broken. Then we got 4 dining chairs but no table...They said table didnt get on the truck, would be here next day, by the time they got vack to the warehouse no one could find table....Had to wait another 3 weeks for table and replacement entertainment center....In store personnel were a great help during this time ( Thanks Kyle and Shannon )....warehouse and delivery terrible...

Very helpful...good service. Wayne was very patient and entertaining. We love our new bed and sofas.

Very pleasant interaction with no pressure. Knowledgeable staff. No vultures at the front door waiting to pounce.

Eli was very helpful and gave us time to look around on our own, as we requested, but still made sure to be attentive to when we had questions. He listened to our wants and needs and we left very happy with a new couch and recliner!

Sherri did an amazing job. She assisted in our couch purchase. My husband and I had an idea of what we wanted when we went in and Sherri showed us the perfect couch. We weren't sure that the couch would fit our space so we had to go home to measure. She told us to speak to the manager Chris when we returned and he too was an asset in the purchase of our couch. They are not into pressure selling or trying to steer you towards something that you aren't interested in. They listen to what you are looking for and if you have to leave the store, that's okay too. I will definitely be back for the rest of the furniture we need for our home design.

Sherri was awesome. Easy to talk to. Didn't try to sell you something you didn't want. We even went home and slept on it before deciding and she was great about it, no pressure sales is what we love Really listened to what we were looking for and what we wanted to spend. Made the whole experience very enjoyable. Nice manager and helpful, friendly loading staff as well.

I was helped by Callie and she was super nice and helpful with the whole deal. Great service here

The store itself is good. They have a huge selection and the sales personnel are helpful. They did mess up our order while they we were making a purchase, so make sure to check your receipts very carefully before the sale is finalized. My bigger issue is delivery. We were told delivery was on Monday, confirmed it, and even got a call saying they were 15 minutes out. Then they left a message saying they thought we were in Seattle (we are 2.5 hours from Seattle) and couldn’t deliver that day. Further, they couldn’t reschedule delivery at that time and we are now waiting for a call back to figure out delivery.

Both my wife and and I were in Ashley Furniture in Bellingham. Kemar was the first representation of your Company we encountered. We were in the market for a chair and a half. Kemar did everything right as far as asking the correct questions and building the necessary rapport to earn out trust. I have been in sales for 30 plus years and Kemar is easily in the Top Ten people I have encountered. He also involved his Manager when he felt he needed. Very personable and professional... The best of both worlds in sales. We will certainly return based on out experience with Kemar.

Sara and Natalie were super They each get 5 stars

Sales person was not knowledgeable about the sale. Told us the item we wanted was not on sale when we were told by another employee that it was. Was not knowledgeable about shipping Procedure, said we could ship to California when it wasn't possible. Also wasn't told the cost of delivering to our home in lynden. We didn't know it was going to cost 69.99 to deliver 13 miles away. This employee could be new at the job so I felt it important to give feed back.

As we walked into Ashley HomeStore, we were greeted by Wayne. Right away we were welcomed and also told about the specials going on today. He was very knowledgeable about most of the furniture and was NOT!! pushy whatsoever like many salesman. Had so much time to browse the showroom. All the staff were also welcoming and friendly. To sum it up, we walked out with a delivery date for our beautiful living room sectional with rug ,bed frame,mattress and dresser. Thank you for being so awesome at what you do Wayne.

Super nice employees. Very helpful. Nice store. Reasonable pricing.

i felt very welcome when i entered the store in Bellingham Washington. The lady and the gentleman that helped me find what i wanted were so pleasant and eager to help. there was no push to help me decide what i wanted to purchase. they took the time to inform me of the options for the care of my purchase. if i ever need any other furniture i will certainly go there first!

The staff at the Bellingham Ashely's was absolutely phenomenal. I went in and found a couch I loved and was helped by one of the store managers. When. I left to look at other stores I eventually came back because I couldn't stop thinking about that couch. When the original manager who helped me was busy with another customer she immediately sent someone else to help me who was as equally phenomenal. They were patient, listened to what I wanted and kept me informed of all my options. I will definitely be going back for more!

Ashley Furniture has always given me excellent service, follow up, and repairs. This last visit was so easy to find the perfect dining room table. My salesperson was attentive. She listened to my requests and acted promptly. She showed only pieces she knew I would be interested in. She made my experience easy and painless. This is why I return to Ashley Furniture to meet my furniture needs.

I had the best experience at the Bellingham store with the help of Sherri! She was informative and not pushy. You were not pushed into anything you didn't want. I would recommend Sherri to everyone for a good shopping experience.

Sera was a delight to work with. She is very personable and my husband and I were impressed with her customer service. We walked in to just look at something and walked out with a purchase. Thank you!

The manager Chris and staff made the experience great. Impressed with the customer service. Would recommend.

AWESOME Staff members VERY helpfull! Callie, Sherri and Chris so helpfull in the best way helping you color scheme and mix and match themes that will look amazing spent 3 hours looking for a Couch, Table and Chair (cause we were indecisive lol) but they were there every step of the way!! Ended up buying the perfect set! Will DEFINITELY come back and recommend Ashley HomeStore for anyone looking for the Perfect furniture!!

Staff was very helpful. They helped me finding what I was looking for, I’m fully satisfied by the product and service I received. Thankyou very much Wayne ..

TEN STARS. Sherri, Callie, and Chris helped us in EVERY WAY. Between crunching the numbers on 12 different combinations of furniture, being so patient with our uncertainty, and giving us the BEST possible price. I am sold on the people of Bellingham’s Ashley Furniture, and will return to purchase more with a smile on.

We had a great experience at Ashley furniture in a Bellingham! Wayne is the best - super helpful and not pushy at all. 100% recommend.

We received very friendly helpful service. We were very pleasantly surprised at the selection as well.

Sales staff was very freindly and knowledgeable but not pushy.

This is a stupid site that I can't rate this company without writing something here.

We had the best experience with the helpful staff. Chris the manager worked with us to get the price we wanted. Arturo and Joanne were pleasant and helpful. We furnished our living room, dining room and two bedrooms with beautiful furniture for under $7000. I shopped every furniture store in Whatcom county and didn't find a better deal on quality items. Our delivery and set up is in 11 days which is fine and I expect to receive as wonderful an experience as I did at their showroom at Bellisfair.

Nice and friendly service, great sales.

Staff was so friendly ... I just love the way they treated me... 10 out off 10 👍🏻

We ordered furniture and decor for our entire living room. I love the furniture and service there is amazing! Quick easy and understanding staff.

Shopping at Ashley Homestore was a very enjoyable experience. Plenty of options and a helpful staff that was very accommodating and answered all of our questions.

I love this store! So many options and ideas for creating the perfect home for your heart. Staff is extremely friendly and not pushy, as well as really listening to what it is that you are searching for. I have found a lot of great pieces here that I haven't found in other places.

The sales staff are friendly and helpful! Quality furniture with affordable pricing. Very family friendly.

If I could give six stars I would! Chris Busby and staff are amazing! Definitely recommend!

Amazing experience! You never know how things are going to go when making big ticket purchases, but I have to say everything went smooth and painless! I'm now a forever customer!!

Mediocre furniture at best. Poor customer service. Terrible delivery service. The sales people are the only good thing about Ashley Furniture. Things may have improved slightly after Hill Country Holdings LLC sold their locations to Ashley Furniture Industries (corporate) but I'm doubtful. Buy at your own risk.

Great store, very professional courteous staff. Awesome experience.

I love this store! Friendly staff and tons of options! Something for everyone! The manager Chris goes above and beyond and is incredibly knowledgeable. If you’re in need of a new bed, find him and he’ll find you the perfect one!

Staff and management are on point. Little bit of everything, something there for everyone.

Everyone was absolutely wonderful! Store Manager Chris was beyond helpful. Definitely coming back!

Sarah was very insightful & had great product knowledge. Sarah & store manager Chris helped me pick out my perfect Ashley sectional! I love it!

Amazing service! Joanne and Chris were incredible. No hard selling, just listening to what I want and helping me find it. I had a vague idea of what I wanted for my new apartment and Joanne was able to create that vision within my budget. I highly recommend this store for any furniture or decor needs. I will be returning there whenever I need anything else for my place.

Joanne is fantastic! She helped me pick out my couch and it fits perfectly in my home!

Eli was great, he has a lot of knowledge I recommend greatly!

Kim & Chris went above and beyond!!! They made our experience amazing! When things were not in our favor due to stock/shipping they found ways to get our furniture here on time so we can move into our new home. Throwing in extras & making our experience great!

Before I bought the furniture I made sure that they would deliver and set up in the rooms I wanted. Our main living room is on the second floor. Then the delivery men said they wouldn't do it. My husband convinced them to anyway. Then they threw a pallet in our bushes and their snack bags and trash in our driveway.

Immediately I was greeted by Callie, she was very helpful and provided me with a variety of furniture options for my living room. There are great financing options available to anyone. The store Is full of furniture for people with a variety of different styles and price ranges. Everyone was very friendly and I plan on returning to this store for future purchases.

Love Chris. Helped me out on my new dinning room set. Looks just as good in the house as it goes in the store. Found out he was manger. I can see why.

Stopped in on the afternoon of 5/29 to look at chairs. Walked through the entire store obviously looking at all furniture areas. Three salespeople on the floor and not one of them spoke to us or acknowledged that we were there - well, except for the one guy who brushed past us so that he could talk to his co-worker. Waste of time to look at ugly, over-stuffed, over-size furniture.

Whatever you do, please just don't. We ordered quite a bit of furniture from these guys but you don't really think to check the Better Business Bureau or Google Reviews. I beg you to look at other reviews here. There is no in-between, it's either 1 star or 5 stars and over 50% of them are hoar stories. Your only choice is delivery and they partner with a third rate company called Speedy. From everything I can tell they don't do background checks. Speedy nor Ashley was willing to offer proof that this was taking place (because it isn't). We had a issue with the delivery folks as one of the guys cursed out my wife because she refused one of the pieces of furniture. They also drive extremely old trucks, and this one leaked oil all over our driveway. They came back a second time and screwed up our order again. While I made them park in the gravel, they had another leaky truck from the late 80's. The crew at Ashley's front desk is wholly incompetent, there is no other way to say. Chris, the manager, in my opinion will tell you whatever you want to hear to go away. He has no problem making promises knowing he won't follow through. He can take your credit card and sell you $8K worth of furniture but when something goes wrong 'it's out of my control.' A dishonest crew for sure. They tried their best to get me to go away and only after the thread of litigation did I get a refund on the delivery and a damage claim for the driveway. I had to keep calling them to make this happen. Their strategy is to lie and lead on until you hopefully give up. Again, I encourage you to read the other reviews for this store and up and down the 1-5 corridor. Notice how they ignore their reviews. The Bellingham store is particularly special though, they won't be here long. Use Wisers and Wilson's. The genuinely care about their customers.

EDIT: Initially a 4* review, but since we left the store the experience has been awful. Our original delivery date was cancelled and they rescheduled... by a text they sent, no real communication. It happens, so we took it on the chin and accepted their rescheduled date a week later. Well, the day before the new delivery date we got another text saying we were postponed again. No call, no input on how we can figure this out, just a text saying another week. We had already sold our bed at this point so we went into the store to try and make a plan, at which point Chris asked how our bed was (boy did we have a giggle when we said we didn’t know yet) and refunded our delivery fee. Delivery day finally happened... and they broke the bed during delivery. Not friendly drivers, weren’t willing to wear shoe covers in a rainy day, etc, and were careless enough to break the bed. One piece was broken off into the control box and the other found laying on our floor. We called and leaned on Chris again, and he walked us through what we should be seeing and gave an immediate solution in how they would rectify it without needing a tech to come out to diagnose and order a new part, another couple weeks worth of waiting. We expect to have the working piece by tomorrow. ORIGINAL: We arrived and were immediately greeted by Sarah literally as we crossed the threshold of the doorway. She was nice, personable, interacted with our kiddos... as a person she was incredibly pleasant. She helped us look at every single bed on the floor and in the digital catalog, helped while we lay indecisive on mattress after mattress, kept peeking in on our kids while we were father away in the store, and got her manager, Chris, involved who was very helpful and knowledgeable as well! OTHER PROS: - Plenty of employees. - Were willing to quote us prices down to the cent, weren’t as shady in that regard as other stores. - Made us aware of price matching we had no idea about, and other details they could have very easily left out and our bill would have been higher. CONS: - I mentioned they were friendly, but it was almost to the point of pushy. I wouldn’t call it overly aggressive, but felt like we were not given much breathing room (until we gave a verbal purchase commitment). - Didn’t feel like they were listening to us when we talked about our price point and never once did they willingly take us to a cheaper option to look at. We had to literally walk over and ask about cheaper options and then they redirected us right back to the $3,000 ones anyway. A little more willingness to understand the customers price point would be nice. - When we were checking out I was explaining what we wanted and confirming the prices and they said they understood, but then when they read us back the final total it was a few hundred more than I calculated so I called it out. Turns out they hadn’t applied one of our credits. Fortunately, I was cognizant of the total otherwise we would have been “overcharged” (not given the bonus). Overall, I’d say it was a good experience whenever we were in store, but putrid in all other aspects. Thanks Sarah and Chris (and the other help we had) for being the bright spots in an otherwise poor experience. The two of you in particular deserve extra praise.

Now the only reason I am giving this review a 3 instead of a one is because of Joanne and the women manager that also helped me. We are currently remodeling our house and needed a table and some bedroom furniture. I had been in and out of the store multiple time for the past few months just shopping around. Now the first time I ever went into Ashley furniture we were not given our space to look around and shop. I kept assuring the women that if we had questions or needed help we would make sure to find her. She would not leave our side. She even tried to convince me to pay be for we had made our descicion so that and we could cancel if we changed our mind. Now we would have come back that day but we did not like how she handled the sale and how she became quickly irritated when we said no and left. Now fast forward to the day I was ready to purchase. Joanne was amazing she gave us our space, answered all of our questions. I felt great about the sale and the customer service we had received. When we got closer to purchasing she had a question from the male manager. This is where I had yet again felt pressure. He was trying to convince me to buy a mattress to get a lower shipping cost. Now I needed a mattress but needed to speak with my husband. I love two minutes away and said that I would go speak with him and be right back. Which I was going to. Now, he once again like the lady be do Joanne told me to pay for it and come back when my husband said it was okay to get a mattress. I said no I will be right back. He then tried to convience me again and his demeanor changed. Irritated that I was not going to purchase it right away. That if I did not come back Joanne would lose her sale. So I looked at Joanne and promised her that I would be back that night or when she worked next! Well guess what I came back that night spending more then I originally was going to spend. The women manager (I forget her name but she told me she used to work at maceys) was also amazing. She did not make me feel pressured, she was so helpful, and she made sure Joanne received the sale. Which was well deserved. We filled out all the paperwork and then about four days later I received a call saying they for got to have me sign a paper. If I did not come in and sign it that my delivery date would change. First, I understand things happen I worked in customer service for years. Two, not my fault. So I should not suffer to have to now wait longer because you guys for got. Three, I came in signed the paper and now they informed me that I will have things delivered on different dates. WHAT? I pushed everything back to get everything delivered on one date. Why was I not informed of this? They said they would look into it and call me back. No call! Now I have called for a whole week and no one has answered I have been on hold for sometimes over an hour. This is not okay. I have worked in customer service for years. I worked on commission. I understand working with some and spending a lot of time and then leaving and get frustrating. But the way that I felt by the lady who helped me be for and the gentlemen manager made me not want to come back. I literally went home and told my husband that if Joanne had not been so helpful I was not going back. Now I purchased everything I wanted. Joanne and the other manager were amazing! I just got a hold of someone and was able to figure out a delivery date. Cross my fingers, he did say he would get back to me. I suggest not making people feel awful when they need to speak with their husband, not following people around and give them some space to look, and go see Joanne.

Joanne Allcock one of the store associates was incredibly friendly and helpful. She made made me feel welcome and provided me with great information. In fact everyone at Ashley Homestore was delightful. Highly recommend stopping by this store if anyone is interested in home decor or furniture in any way shape or form.

The staff was super friendly and helpful! Joanne welcomed us within minutes of ariving at the store. She answered our questions knowledgeably and gave us tons of information about the store without being pushy or in your face. They had some really good deals and the staff made sure you were aware without making you feel pressured. Honestly, the entire time was pleasant and will definitely be going back for future furniture purchases.

Ordered a coffee table in mid January and still haven't gotten it. It's now May and was just informed it's not gonna be here til late May. If you're okay waiting half a year before getting your order, this may be a place for you.

Had the most worst experience with customer service, I called from 7:30-8:15pm And was on hold the entire time like there’s no one at work at all. I spoke with a girl Emily, that’s was her name she gave me, and ask about our delivery status and she imitately said we missed our delivery time frame without me identifying myself, she said she called both our number on file and LM, txt and did not get any reply so they skipped our delivery today. We didn’t get txt or phone call, we confirmed our delivery date last week...I’m not stupid and and not blind, no call or txt happening on my phone today....and that Emily girl was not nice at all, she sounds irritated just because I asked questions about my delivery time for my furnitures that I bought at Ashley Which gives her paycheck, made me so upset, and makes me just want to return everything and go somewhere else.

I am so frustrated with the customer service. I had an order for my couch to be delivered today, something happened and they couldn't deliver. I missed half a day of work and wasn't notifed till after 12 that my couch wouldn't be delivered. Now they say the best time they can get it to me is a week from now! I've already paid for this, missed half a day of work and now have to go a week without a couch. I'm beyond irritated at this point.

Very very bad experience We had such a bad experience. I do not recommend going here. Zero stars

0 stars Never had a bad service like this anywhere. They canceled our deliveries four times which is ridiculous and I do not recommend going in the store. They promised us the delivery date but didn’t cake and did not even apologize. Never going back to that store again.

Wayne was very helpful to us. Very personable and not pushy whatsoever. He entered us in a contest and told us about the specials right away. Thanks Ashley for our new couch! I wanted to update my review because I think good customer service should be shown every step of the way with a company. I called the confirmation phone number because I had questions on Wednesday April 3rd, @3:05 pm and I dealt with the most rude customer service representative ever. This person raised their voice at me and didn’t calmly explain my options. I will never buy from Ashley’s again if I have to work with people like that. I paid more than $100 for delivery so I was expecting to be treated like any customer whom shops from Ashley’s. I myself work in retail so I KNOW what customers expect to be treated like. I wasn’t asking for much. All I wanted was an exact time frame of when the driver would be by house. Instead I get a “NO MAM you cannot say that you will arrive at Seattle at 10am for sure because there’s always traffic on the 1-5, you can say you’ll TRY to be there @ 10.. And same thing with the driver he can have trouble assembling your product. Or he can come across traffic or accidents” I then proceeded to end the conversation and ended up confirming the delivery anyway which is fine now, But then I said ok have a good day and I hung up on this person. So i don’t know who this person was if their name was Ann or John or Glenn I’m not sure. But I’m not happy. I will not be shopping at Ashley’s to further furnish my new home, I’ve never been treated so poorly when I’m a Paying customer.. I didn’t get this furniture for free. I paid it with my hard earned money... Not cool. 4//5/19 I called the confirmation phone number again Because I got a call that the delivery guy was knocking on my door and no one was answering so I called my husband Because he stayed home to receive our furniture and they told me angrily that the guy was knocking on the front door wAs about to leave. I said hold on hold on my husband says he is at the front door and no one is up here. So your delivery driver was at my back door knocking... and he told my husband that he was up on top the whole time knocking and no one was answering.... what is wrong with the people you hire to talk to your customers?!!!! Seriously....

My wife and I finally moved to a much larger place and are having so much fun picking out furniture and area rugs. We love the selection and amazing service at Ashley Home Store in Bellingham. Natalie is more than great she is awesome. She knows what is in the store and where to find it. She followed up on a previous order and is tracking our current one. Her personality is infectious, always fun. Wayne helped us the first time his furniture knowledge is tremendous. We have been to this store several times now and probably will be back. Thank You Natalie and Wayne y&'all are great

My wife and I finally moved to a much larger place and are having so much fun picking out furniture and area rugs. We love the selection and amazing service at Ashley Home Store in Bellingham. Natalie is more than great she is awesome. She knows what is in the store and where to find it. She followed up on a previous order and is tracking our current one. Her personality is infectious, always fun. Wayne helped us the first time his furniture knowledge is tremendous. We have been to this store several times now and probably will be back. Thank You Natalie and Wayne y'all are great

The staff is supremely approachable. I never felt pressured and their selection is excellent.

Cathy Olson really know her stuff! She is very friendly and knowledgeable. She makes it her priority to find the perfect piece for every room and every home!

Great prices and friendly staff. Ordered my furniture on Monday and it was delivered today (Friday)

Sarah's great, ask for her.

I had a great shopping experience thanks to the knowledge and wonderful service from Wayne and Chris. Would highly recommend!

Great store with friendly staff. Good selection of accessories.

I had bought furniture from a different Ashley furniture location in the past and had a good experience. Thought I would try again and since this location was closer to me and just opened, I decided to go there. I should have been an easy sale, as I already knew what I was looking for and was just going in to order the items. When I walked in there was about 4 sales people just lounging around up front. Not one greeted.me or even made an a tempt to get up. I walked through the store twice and there was no one else in the store. Still didn’t get greeted, so I left. Very disappointing

This weekend my family and I stopped into the Ashley store to take a look at a living room furniture set we had seen there previously. We have been having a hard time finding a good fit that pleases the whole family at a competitive price so it has been a challenge. Ashley has a very good selection and the staff is terrific! Brittney was very patient and took the time to not only listen to our needs and preferences, she is genuinely interested in getting to know her customers while making every effort to meet their needs. If she did not know an answer, she got one right away and had a smile the whole time. Chris was extremely helpful as well and treated us with respect and no hard sales pitch. . . . just great customer service. Both are terrific sales folks and we won't hesitate to return to this store for future furniture purchases. Oh, and we did end up with a living room set, bed and rug and can't wait for them to be delivered :-)

My husband and I went into the Ashley home store to order a couch we fell in love with online. We had just moved into a rental with a very small living room and the orientation of the sectional HAD to be a specific way otherwise it would not fit properly. We stressed this multiple times throughout our visit and our sales person reassured us that it would be correct. We ordered on Feb 18, and FINALLY received our sectional yesterday (March 12.) The sectional is the WRONG orientation and barely fits in our living room. We've been without a couch for a month just waiting for it to be delivered and now it does not fit in our living room. I contacted customer service and they referred me back to my homestore to get my order corrected. I contacted the Bellingham Homestore (where we ordered from), once I was sent to voicemail (mind you this was during business hours), and then I talked to a sales associate who told me that this would get corrected and the front desk would call me back within the hour - I waited all night for a call back and no response. We're still waiting to get this resolved as this is NOT what we thought we were ordering. UPDATE: After writing this review I recieved a call from corporate customer care within a few hours, I then recieved a call from the Bellingham Ashley Furniture store letting me know that they were correcting my order and a new couch has already been ordered, and will be arriving in 3 weeks.

Nice furniture and decent prices. However staff is extremely pushy on trying to get you to finance or put a down payment for layaway. We went into pick out a new bedroom set and the salesman did nothing the entire time but try and pressure us into putting it on layaway that day or just financing it and kept saying we didn’t have to make our first payment for 45 days and we can cancel at any time. When one of the first things we stated was that we were not interested in financing and would prefer to write a check. I’m not sure if the salesman get some kind of special commission for getting customers to go through financing but it was very frustrating to deal with.

The product is great. Quality furniture at mostly reasonable prices. One star due to service and delivery issues after the sale. Many delays in delivery due to a disorganized infrastructure, employees not willing or not able to make a decision. We canceled most of what we originally purchased due to multiple delivery delays and mis-information from management, it took (no exaggeration) five separate calls to the corporate office to get the billing correct after the cancellation. We will NEVER attempt to do business with Ashley stores again. C.N. Cole

We went there on the Grand Opening Weekend and everyone we met with was extremely helpful! Sarah and Brittany were helping our relatives and then I ended up wanting to look at some other things. The store manager, Eric, was also extremely informative and even remembered us two weeks later when we came back in to finalize my purchase. Great experience and excellent customer service overall.