Ashley Store | Bellingham, WA 98226

Damn!

As I entered the store, I was warmly greeted by several sales personnel, yet they respected my desire to just look around. I returned 2 days later and purchased a lamp. They said it would arrive in 7-10 days, but I actually received it the next day! Overall, a great customer service experience at this store that I have never visited until this purchase! I will return.

Annette helped my partner and I today, she was extremely pleasant, put my anxiety to ease about a big purchase and provided beautiful customer service. I will absolutely be shopping here again and thank you Annette for being upfront, non judgmental, charming and bringing the home feeling like visiting a friend. The bed we ended up going with is perfect for us and we wouldn’t have gotten to that conclusion without your help! Thank you!

Amazing service from Annette, thank you so much for your help.

Ashley has by far been the worst customer service I have ever experienced in my life. From the moment this couch was delivered, to now, I am just so disappointed. We purchased a sofa from Ashley in October of 2022, about 6 months ago. The cushions look like we have had the couch for 10 years, the wear is unbelievable. Our main concern other than the insane wear on the cushions, is that there is moisture under the cushions. The sofa sits in our living room and there is heat on, so this obviously was an issue of being wet/damp from the facility it came from. A technician came out and offered to replace the cushions, but that will obviously not help if there is moisture in the couch, the issue will continue. They also only wanted to replace the foam inside the cushions, instead of the entire cushion, which makes no sense. He said that moisture is not covered in the warranty, which is equally disappointing. I went into the store to hopefully have more success in getting a proper replacement considering the couch is still under warranty, however, I was told that it is not longer in their hands and that the technician team will deal with it. While I was talking the two men basically acted like they could literally do nothing to help me and I just had to wait. I am writing this review because we had an equally nightmarish experience with the initial delivery. I hope that someone from Ashley will read this review and recognize that we need to have a replacement or a refund. Either way, I would NEVER recommend this company to anyone. The quality is horrific, and the customer service is even worse. DO NOT BUY FROM THEM.

Scott was amazing and helped me with all my needs financially and comfort!