Ashley Burlington, WA
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Really good service rayan was really nice and helpful went through all the paper work he was really patient and kind so was this other guy I forgot his name sadly but I think it was the store owner he was super nice and funny and over all a really nice dude they got a really awesome team and good furniture I recommend they took really Good care of me thank you guys !!!!
I purchased my furniture 3 years ago and didn’t have any complaints. I also purchased the warranty. Now, having issue with a portion of the couch. They said the warranty would cover “everything” when we bought the furniture. Well, that’s actually not true. Tried contacting the store and was told the manager would call me back. Several days went by with no call from the manager. I called again and spoke with the manager. Pretty much was told the cost to repair my couch would have to come out of my pocket, because the warranty company has the final say. Now, waiting to hear from a repair company to see what it would cost to fix. I would advise against buying the warranty.
Tina is awesome! Her patience with helping me find a couch (after I went through 3 different choices) was great! Not only was she patient but she had great stories and gave lots of important insight on the furniture while we shopped!
Never again will we purchase furniture from Ashley. We bought the warranties on our couches. First couch broke within a couple weeks. Called, someone came out and “fixed” it, then it broke again and because someone already “fixed” it the warranty doesn’t cover anything. Second couch is now broken same way. Less than two years and both couches are broken. You’d think we were big people but we are not. No reasons for it.
the sales people are very helpful and don't bug you. They take you to the area where you will find the items you are looking for. Then give you the price and other pertent information then leave and give you time to make your decision.
Never again. We bought a bed frame and mattress from the local store. The store experience was great but the frustration began after. We left expecting the bed to be delivered approximately 3 weeks later so we delayed our move in with that timeline in mind. Instead, we prepared for the delivery to never have it show. When I called I was told the parts weren’t all manufactured and the delivery date was pushed by another 2 weeks. Although, I was upset no one had informed me, that was fine and we’d make due until then. We then get a email saying our shipment is delayed again. I call to find it’s not expected until November (a month even later). November comes and it’s still not shipped. I called Ashley and started a claim because at this point we’ve gone 2.5 months with no bed and no exact date on when it ACTUALLY should arrive. We then get to the third consecutive delivery date, I call the day before to confirm it’s still coming to find out it’s been delayed once again and scheduled to another date without notifying us in any way. I call and reschedule to a date we will be available. Call the day before again to be told that date doesn’t work for Ashley because they have no one in the area. FINALLY we get to 6th scheduled date and we receive our mattress and bed frame. The delivery crew was fine, however, the edges of the head board are worn, I found a sliver of wood on the carpet from somewhere off the bed, and the mattress is frozen and does not bend enough to fit up our stairs. So after 4 months, I have a set up bed frame and a California king bed I’m letting thaw enough for us to move upstairs ourselves. No one in customer service knows anything but to reschedule and there was no follow up on the claim made. It is poor business to offer a product you cannot predict when it will come through production.
Lots of issues with delivery. For the price we paid for delivery ($399), we expected better service. We were scheduled for Tuesday delivery, but that got cancelled on Tuesday. We had already disposed of previous sofa in preparation so we are without a sofa now. We called and tried to talk to a supervisor and it's been 2 days without a call back.
Work with Aurellie, I was just wanting a tv stand, asked her to get my order ready while I looked around, upgraded my order to get a new temprapedic mattress, I have been thinking about it for some time but her light rapport and easy sales pitch got me the mattress I was was for, at that time. She was so professional and patient since that was my second time that day going back and I’ll go back again to see her esp after Michael the last rep messed up my order and shipping I’m glad Ashley was able to redeem themselves. I’m looking at getting a new deck lawn furniture, I’ll go back and see her
Impeccable service making sure we could find a bedroom set that was capable of withstanding repeated tugging from the handcuffs and wouldn’t immediately break from repeated thrashings of someone trying to escape.
nice selection of furniture and friendly staff