Ashley Burlington, WA
Ashley is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the No. 1 furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley is passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley showroom today.
Jason met me at the front entry and escorted me to the mattress area. I was wanting a new mattress but wasn’t quite sure which type would suit me best. Jason was VERY knowledgeable and gave me all of the information I needed to make my choice. No pressure. No big sales pitch. Just great information. I was surprised that my mattress set would be delivered in just three days, considering this is a three day holiday weekend. Jason 100%
Very friendly and helpful.
So frustrated! Ordered a loveseat, sofa, kitchen table, chairs, and a bench seat on December 6th and I was told that I would receive my order in 8 to 12 weeks. It is now May and they are telling me June! When I went in, I waited as a kid at the counter was obviously sneaking cell phone time from his older colleague. He didn't realize that as I stood and waited for help that I could watch his every move. I was finally helped and given various dates for my items to arrive. As I walked out, the friendly host at the door was also so entranced by the video on his phone that I was the one saying good bye rather than him. I called to voice my irritation with the phone issues, but the manager didn't seem overly concerned. Anyway, just called to check on my items again. Today I was told that nothing is in the warehouse yet even though I was previously told that two of my items were. At this point, I am doubtful that my items will be delivered in June. Tired of the facts changing all the time.
NEVER BUY ANYTHING FROM HERE. We ordered a couch mid January. We were told it would be delivered no later then the end of April. We had a delivery set for early March--that was canceled. We called customer service and chose the call back option--no one ever called back. We eventually reached a customer service representative and we told that our delivery was canceled because of a glitch in the system. Next delivery date was set for April 19th--we received a call on the 18th from an Ashley rep that said our delivery was moved to the 3rd of May, but at least out couch was on the truck. We received a call today from an Ashley representative informing us that our delivery was pushed to 10 May. This customer service representative told us that the previous claim "our couch was on a truck" was a lie. No apologies were expressed. No compensation offered. This company is garbage. The people that work the sales floor can't actually help you after the sale. They only get you to order--after that you are treated like trash. Customer service representatives could not even make the effort to say "sorry". I mean that's a pretty simple gesture.
Bought a hide a bed couch from Ashley last fall and within 3 uses a part broke on it. Scheduled a tech for November who came out and rescheduled until they can get the part (which I was patient and understanding as COVID has slowed everything) showed up without the part, apparently he thought we had it? Rescheduled again and didn't come out! The tech told my wife that he would call her back to reschedule and the end of the week has come with NO CALL, NO NOTHING! My wife called them once again and now May 13th. We have a warranty by the way. We understand that covid has changed many things but thus is ridiculous! Can't blame covid on lack of communication, giving customers the runaround all the while we are PAYING FOR A BED WE CANT USE! If you are thinking of buying from this store save yourself the headache and buy somewhere else that doesn't blame COVID for their low quality merchandise, miscommunication and lack of professionalism. We won't be buying from Ashley again.
Found the recliner we liked. Justin was helpful.
I’d give “no stars” if I could! purchased the Langford Upholstered Bed, in January of 2022, for nearly $1800.00. Somehow, Ashley’s LOST my order and reported that they had no information in regard to if/when I would receive my bed. I just gave birth to twins, via cesarean, so I’m sure you can imagine how urgently I’m in need of a resolution. Today it was reported that there was a delivery made, however management is unable to provide me with a tracking number (because there isn’t one…of course). At this point, I have just requested a refund as i have been waiting months and I have received no answers. They have refused to refund my money, therefore it looks like I’ll be filing a lawsuit. The corporate office reports that this is a store issues, however the store has encouraged we speak to someone at the corporate office. They obviously have no idea what they are doing, and appeared to have just MISPLACED almost 2k of my money in the meantime. Apparently this has happened to 4 other purchasers, so far. Please beware, when purchasing from this store and/or company.
After waiting for months for my couches which was understandable. We got our dilever date about 15 different times. Was told all three couches were ready for delivery. 2 days of vacation were used to be home for the delivery which they canceled on me. All the can do is a delivery discount but you have to go to the store. Still working to get my couches but now I jave to wait another month cause we'll im last priority with my couches already in the warehouse. I reccomend going somewhere else to avoid this issue. You have been warned ⚠️