Ashley Store Lynnwood, WA

Unforgettable experience. Sushma was incredible

Sushma great salesman very personal

⭐️⭐️⭐️⭐️⭐️ We had a wonderful experience working with Marquis at Ashley Furniture. He wasn’t just trying to make a sale—he truly acted as a professional customer service assistant, guiding us through the process with patience and care. Marquise listened to what we needed, provided helpful suggestions, and made sure we were comfortable with our decision every step of the way. It never felt pushy, just genuine support. Shopping for and ultimately buying our furniture was smooth and enjoyable. I’d absolutely buy here again and recommend Marquis to anyone looking for excellent service!

I bought a glider recliner here that had a part break months after getting it, causing it to squeak and click horribly. Because I had moved shortly after purchasing it, Ashley Furniture refused to do anything about it. I had also purchased a warranty plan that apparently does not cover the chair breaking. Do not buy furniture here. It is expensive and breaks shortly after buying and they will do nothing about it.

We had a fantastic experience at this location! After visiting multiple furniture stores without any luck, we finally found exactly what we were looking for here. Hassan was incredibly helpful throughout the entire process—he listened to what we wanted, made thoughtful recommendations, and gave us the space to explore on our own without any pressure. Thanks to his guidance, we found our dream sectional, and the whole experience felt easy and stress-free. He was super friendly, knowledgeable, and made us feel completely comfortable. Highly recommend asking for Hassan if you’re looking for great service!

Keejis was extremely kind and patient when I called and asked for help with my online order. She did the whole thing for me and was very careful in making sure the prices were correct and that I received all the necessary copies with the details of the sale and delivery information. She saved me a lot of stress and Ashley furniture is very lucky to have such a wonderful person working for them.

Came in this evening looking to test drive a new bed, Marquise was exceptionally helpful in finding the right fit for my Fiancée and I. Very personable, and genuinely to work with.

Valeriya was extremely helpful in assisting my partner and I find a couch for our new home. She was so informative, and knew the answers to all of my questions. I would recommend again!

Yong gave us incredible service and worked on a deal for our furniture. Thank you so much.

Ricky and the Ashley team were amazing I will becoming back for all my future furniture purchases at this location.

Mrs. Yong was very helpful and friendly. She made the buying process easy and pleasant. Highly recommend her!

Sushma's very patient, personable and accommodating.

I don't know the standard of this store how they aproach and serve clients but I felt like I was tortured by the long beared male sales representative. First of all he never introduced himself before he asked me for what I was going in this store. I asked him to see for more firmer matress other than the one he showed me but he strongly argued, may be he looked like disgusted at me. I just said good bye to hime and left the store. It was an awkward moment for me.

Nazia was a great help. She was courteous, patient and followed through. Great furniture. We will shop with her again

Nazia was wonderful! She helped us out greatly, took time listen to what we wanted and helped us get the best possible deal! She is friendly and very knowledgable, highly recommend!

Nazia was Very kind and helpful and gave me a great deal on my new coaches highly recommend!

Hassam was extremely helpful and deserves 5 stars for his effort in helping us find furniture for our home. Unfortunately, we had to cancel our order due to the long delivery timeline. The only reason I’m leaving 4 stars is the experience during the cancellation process. Kay, the operations manager, was extremely rude and pushy, which does not reflect the values of the rest of the team. She should not be the one assigned to “save the deal.” Aside from that, everything else has been excellent. The store manager is very helpful, and I will gladly return to work with Hassam again in the future.

Sushma was really nice and gave us a nice discount. The sofa is beautiful and they do fast delivery!

Ended up with two chairs

Hassam was super helpful and answered all of our questions in regards to a dining set we were looking at. He also provided helpful tips on what to do after the delivery set up and went into detail on how the delivery worked. Thank you for all your help! It made our experience easy and quick.

Sushma is a pleasant person. Great customer service!

Had a very good experience in that shop, Valeria was very helpful, answered all the questions and left us to explore! Bought a couch! Very pleased.

Yong was very helpful and patient while we made our selections. Really appreciate her working with us to pick the bedroom set best for us.

Yong was excellent not pushy and the prices were excellent

The store is great but what makes is even better is folks like Sushma, I delayed by review to ensure everything was completed and I could provide a genuine rounded up feedback. The sales rep Sushma spent well over an hour with us, understood our needs and desire, came up with multiple options to help us narrow down, provided personal perspective on maintenance, services , material ,that really helped us close this deal. Great folks at the location. I took the professional install option. Everything was professionally delivered , installed, cleaned.I might consider going back again for my future neeeds.

Sushma was great! Wonderful energy and very helpful. Great shopping experience!

Sushma is great!

Yong is fantastic! She took her time with us to make sure that we were 100% happy with our purchase. She is personable, approachable, funny, and friendly. Please ask for her when you come into Ashley in Lynnwood.

Young is amazing. I want to adopt her… ask for her when you come to Ashley….

Couch is good but the delivery drivers were the rudest people I have ever encountered. They were yelling they wouldn’t deliver because the elevator was too small but wouldn’t measure it. They also said they would only go up two flights of stairs but I live on 4th and was never warned about this. Finally got them to measure the elevator and it did fit, so they delivered. But the whole time they were extremely aggressive and rude. Called Ashley during this and they said they couldn’t do anything and just refuse service.

Miss young is awesome 👏🏽

Keejiin was a great help with my purchases ! Definitely would recommend her to my friends and family!

Today we went to the Ashley store in lynnwood and we had an amazing experience with Rama, she was very welcoming and helpful, we thank her for being so patient while we were figuring out what to get.

Very clean, nicely organized. Marquise was fantastic in helping us find a couch that met our needs. He even was able to determine our pallette preferences just by talking to us for a bit

Great customer service - Yong got me a great deal on a new sectional sofa.

We had such a great experience working with Hassam. He was incredibly nice, patient, and really took the time to understand what we were looking for. He helped us with multiple items, curated the furniture to match our needs, and made the whole process smooth and enjoyable. Super friendly, approachable, and genuinely helpful throughout — we couldn’t have asked for a better experience. Highly recommend!

We had such a great experience at our local Ashley Store thanks to Hassam! He was incredibly friendly, patient, and never made us feel rushed while we asked all our questions. He took the time to understand what we were looking for and guided us with a lot of care. We truly appreciated his professionalism and warm personality—thank you, Hassam, for making the process so easy and enjoyable!

It was super-easy & we love our new couch!

I bought a king bed, matress and foundation from Ashley, Lynnwood. Doug walking me three all the buys and was great explaining me various things. Everything was great but when i got all the setup at home i realized that the total hight was very high for the setup. This was mostly my fault as did not realize how high the setup would get when all put together. Doug and Kay helped me out change the high profile foundation with a lower profile. This result in credit to me and when shipping fee was added, i have to just pay some of the shipping fee. However Doug when out of the eay and got the fee waived for me!! Kay had to go theough my old invoice, new invoice and credit plus shipping and figure all the numbers! However she did it very fast and effortless! In all, great experience shopping at Ashley as always! Cutomer service and attention to detail from Doug and Kay were the highlights!

Yong is one of the best sales people I have ever worked with she’s so good at her job and with her help I was certain that the couch I bought was perfect for my apartment because of her expertise in delivery, size of the furniture and her great customer service. When I come back to buy more from Ashley I will make sure I go straight to her.

Sushma was very helpful and friendly, suggested without being pushy. I will definitely come here in the future!

I ordered a sofa bed from Ashley Furniture and the whole delivery experience has been extremely frustrating. First, the delivery was delayed by a full week beyond the promised date. When it finally arrived, it was handled by DHL instead of Ashley, and the driver was very rude. He was pretending not to speak English (only Spanish), which made communication nearly impossible, and he insisted I sign a damage waiver before even attempting to bring the sofa inside completely unreasonable and not what was agreed. The website clearly states that the measurements fit standard doorways, yet he refused to even try. When I contacted Ashley’s customer service, the representative tried to talk to him, but the driver hung up and left with the sofa. Ashley promised to reschedule delivery within 48 hours with a polite, English-speaking driver but it’s now been 5 days with no call, no update, and no delivery. Meanwhile, the payment has already been charged, but I still don’t have the sofa. This is unacceptable, especially from a company as large as Ashley. I had guests who were supposed to use the sofa bed, and this has caused huge inconvenience. Based on this experience, I cannot recommend Ashley Furniture to anyone.

We we to Ashley just to see what they had in the show room. Ended up leaving with a full bedroom set. They made it really hard to say “no” to the bargain they were providing us. In the end they were able to give us everything we wanted in our bedroom set, for a price that was affordable. Along with having it delivered and assembled less then a week later. Kudos

Delivery was well coordinated with hour by hour updates on day of delivery. Delivery was quick and went smoothly.

Sushma was amazing and so helpful!!!

Sushma is realy nice and helpful

Labor day, we visited Lynnwood store. They have so many furniture options. The sales associate Jyothi service was very good. She helped each of our questions and gave excellent service. I am totally satisfied with my purchase.

Valeriya went above and beyond to help me find the best mattress for my price range. In doing so she didn’t compromise the quality and comfort. I appreciate every effort she made so that I could get the items I needed

Team delivered a faulty couch and now Ashley wants to repair and keep it. I been going back and forth explaining, why should I keep a faulty couch and I keep hearing the same scripted response.

I’ve really fallen in love with this location. Friendly and hospitable staff. Delivery was also trouble free.

Hassam is amazing and friendly

Hassam was super helpful and patient with us! He gave us really good and useful advice choosing the couch that fits our needs the best. Really appreciate his help! 😊

Ricky is simply awesome. We are return customers and he made sure we knew exactly what we were getting with our new mattress. His knowledge helped navigate us in to making the right choice.

Yong took care of us in buying our living room set

Sushma was great! Very friendly and respectful, wonderful person to work with.

We had a great experience! Sushma was so helpful in helping us find a perfect new couch!

Easy process plus Ashley was willing to work with us on changing the delivery dates.

Our experience with Ashley store at Lynnwood was good when the sale happened. It was Awesome. I came back and suggested the store to many of my friends. But the delivery and after sales experience was not at all good. They brought a different color sectional sofa and I asked them to take it back. They didn't bring the dining table saying that it was damaged in the warehouse itself. They also did not bring the night stands which are part of the order. When I called the sales person, she was on a leave and told me to contact the store directly. I contacted the store and asked for an ETA of the missing items. The lady who spoke on the phone was not polite at all. She initially said they'll call me in a day. I said, if I don't get a call in a day, I'll give a call to check on the status and she said "I don't have a time frame, so, don't call us". I said, fine, I'll wait for 2 days and if I don't get a call I'll give a call to atleast get an ETA or the status. She replied, "You don't call us, they're is no point in you calling us, we will only call you when we have any information". I waited 3 days and called the store again. They said, the team which can provide this status is not in yet and they took my details and said that they'll call me. Till now I didn't get a call. I'm truly disappointed with the after delivery service. I don't understand why such a big store is not interested in after sales services. If the store/sales manager read this review, please look into this issue ASAP.

Sushma was very helpful, she spent nice amount of time making sure we chose what we needed. Very good follow up, and attention.

Trevor was very patient with us and our little son running around wrecking havoc in the store. He was knowledgeable in trying to find a table set that met our needs. It was a pleasure working with him!

Valeriya, our sales person, was fabulous. Delivery people were, too. And what a great product - Atari Queen Soda Sleeper.

Rama was a competent, knowledgeable, friendly, no pressure sales associate. She answered all of our questions thoughtfully and made wonderful suggestions with regard to the furniture we were looking at. Her professional demeanor made us seek her out when we returned to make our purchase. 5 stars for Rama! We would definitely purchase from her again. * One side note… the sales leader Khalid was somewhat condescending to Both us and Rama which left a bad taste in out mouth.

They are actual scammers. Delivered broken furniture then refuse to refund. Spent days trying to get an actual resolution with Ashley. Finally asked for a refund and they are refusing. It’s looking like I’ll have to dispute with my credit card Note to potential buyers- They claim all sales are final regardless of if they deliver broken furniture. My credit card company said they receive a ton of complaints in regard to Ashley’s business practices.

I had a wonderful experience with Sushma. She did her job exceptionally well and im super excited to get my new bed frame and mattress! She needs a raise for sure!

Great experience, Nazia was incredibly helpful!

Nazia was amazing!! Great service and experience.

We had an incredible experience. Staff was very helpful and we needed up with the couch of our dreams with incredibly reasonable financing: would absolutely recommend to a friend.

We had a great experience with Ashley Furniture. Delivery process was frustrating, we were given a date, then they changed the date and we got numerous text messages telling us a different date. Then it showed up on the original date and it was a huge mad scramble to let the delivery guys in , making space for the new thing's and removing the old.

Sumsha is good at customer service .

Yong walked us through the all steps to purchase with confidence. She is very friendly with a smile on her face.

Good quality, plenty of options. Nazia was really helpful. Happy with our dining table

Went to Ashley furniture to get a couple of couches. Yong approached us right when we walked in the door and got us started on where to start browsing after telling her what we were looking for. She spent all afternoon with us and hustled the whole time. She was super helpful and very thorough. I felt like she was looking out for us as customers, which not all customer service agents do, so really appreciated that. Would definitely go back to this location and look for her if we need more help!

Follow up from previous 5 star. White glove service is a joke. Was told the couch would be “assembled” at location of residence. First attempt negative. Couch shows up assembled. Called and reassured that it would be. Second attempt. Failure again. 1 star is in regard to the lack of respect and communication from store management. Completely ignored my calls and failure to call me back. Called the store at least 5 times with always some lame excuse and promised a manager would call me back; none whatsoever. Store WOULD NOT handle my refund so had to call ASHLEY CUSTOMER SERVICE NON EXSISTAANT customer service after they make the sale. Avoid this store at all cost.

Yong was a great help! Informative, helpful, patient and funny! Management and overall experience was also great- especially for someone who’s not fond of shopping!

Sushma, is really helping me with my difficult differences idea about couches.. I really appreciate her been helpful ❤️

Had a nice experience with the sales gal however once I got the delivery calling stating the order was delayed, experience went to shit. Called and spoke to Kay and though I could see she was somewhat trying to help she was beyond unprofessional. Could not give me an exact time on when product would be available even though I was told at time of sale, it was. Asked for the store manager to call me back and was told by Kay, “I can’t guarantee he will call you”. At that point I based the decision on continuing with the purchase based on getting the requested call back. The sales manager never called so I called to cancel and there wasn’t even an attempt to keep my business. To bad for the sales person who helped me; her manager couldn’t even bother to call me back. Business must be good. Repeat customer of Ashely no more. Sorry

Hassam was very helpful and patient as well as very informative. Ashley store has a high caliber worker and thats hard to find. Please treat him well Mike.

Staff was very professional and attentive to our needs. The delivery and setup were equally excellent.

The salesperson Valeria was fantastic

I am very satisfied with this interaction. Rama was almost too knowledgeable and had ready answers to all of my questions. She went to bat for me to honor a price from a sale that had ended. Professional, efficient and confident. Tali at Customer Service was also extremely helpful and kind. Although I have only slept on the mattress a few times so far, it seems to be of excellent quality and comfort.

Great customer service from the beginning to end

Sushma was very friendly and helpful

Nazia was very helpful, easy pain-free furniture shopping.

My husband and I recently purchased a three-seat reclining sofa from the Lynnwood location. Our sales representative, Lynn (Yong Lin), provided excellent service by thoroughly showing us and explaining the features of different furniture models. She gave us plenty of time to test each option without any pressure, and was very patient while listening to all of our needs and preferences. Throughout the entire buying process, we felt well-supported and received great guidance that helped us make the right choice. Based on this positive experience, I would definitely recommend Ashley Furniture to others.

From the moment we walked into Ashley in Lynnwood we were met with the best customer service from Yong! Her knowledge, attention to detail and professionalism are incredible! Best furniture shopping experience ever! Yong is so great at her job, she took a loyal customer and exceeded my expectations.

Experience was ok. We were greeted by Nazia she was nice at first but turned cold to us by the very end. Clearly you can tell all she wanted was that commission, like chill out girl. We were thinking of just switching sales rep because of her attitude, just beware & don’t feel pressured by her. Every other employee was super nice to us! Overall the selection of furniture was good, i do highly suggest coming in & exploring their selection. The store is nice & clean with lovely decorations.

I was going to skip reviewing but I received several communications from Ashley furniture asking for a review. My partner and I went to Ashley furniture to look at couches in the Lynnwood location. Pretty light on people that day but workers seemed to all be helping customers. Walked around and saw a lot of couches. They have a great selection. I made the mistake of sitting on a couch and a female employee with a headset gave me a disgusted look. So I got up thinking we weren’t supposed to try out the furniture but saw others trying out the furniture. Walked around a bit more and found a couch I liked. I attempted to get the attention of another female employee sitting at a showroom station on her phone. She made eye contact with me and shook her head and gave me a nasty look before going back to her phone. My partner and I then tried going to customer service up front. I tried getting the attention of another female employee at the service desk with dyed red hair and facial piercings. This employee seemed to ignore me then made eye contact with me and also gave me a nasty look and went back to her computer. My partner and I decided to leave, I said out loud next to the service desk employee “I don’t think the employees want us in here.” She should have been able to hear that but no response from the employee. I took this as a confirmation. My partner needed to use the restroom, so alone in the lobby waiting for him to return I tried a last effort to get an employees attention. But the sales people were now about 10 feet away from me to my left in a group talking to each other. Some glancing at me but all in all ignoring me. While the red haired service employee on her computer to my right kept glancing at me long enough to give me dirty looks and returning to her computer. My partner returned and I decided to just go back and take a picture of the couch so I could order it online. But found out it was 100 more online so online was not a option In walks the hero now. An employee name Hassan actually spoke to me and we had a conversation. My brain had basically shut down at that point due to a long day and feeling so uncomfortable in the store. But he was able to help me, get pricing, and make a profile. I ordered the couch with full delivery and install and he even got me to buy the warranty. He literally just be speaking to me like a person made me comfortable enough to do the purchase in store. Hassan got pulled into a meeting and another older gentleman assisted in finishing my order. He was also very nice. Unfortunately I do not recall his name. Hassan was 5/5: Hero of our story! Order Handling and Delivery was 5/5: Very professional! Store Experience 1/5: I would not recommend the Lynnwood location based on my visit. Other Ashley stores should be considered before going here. I don’t plan on returning to this location but I would try other Ashley locations in the future. Couch 5/5: It’s what I wanted! Ashley’s does have a great inventory. Only thing I can think of as to why this all happened is maybe I don’t look like normal clientele. I was wearing a Lilo and Stitch shirt. So maybe if Ashley’s reads this find me on the cameras and verify my narrative.

I needed to get several pieces of furniture. I knew this was going to be a lesson in patience, but the sales associate that greeted me had no idea of the chaos and high maintenance I was bringing into her life and her store. Valeriya has the patience of a saint! Not only that, she's extremely knowledgeable about the products in her store. She listened to my very long story about what I needed and why, and she immediately started to make recommendations and showed me several options. I think I was there for about 3 hours. Maybe longer! Valeriya is so sweet, and so personable and knows her furniture! (And my life story, now.) When we were just about finished shopping, I noticed a coffee table set that would match the new couch I purchased, but I wanted to see it next to the couch. It was a little too heavy for me to lift. So, the wonderful Valeriya, requested help from Hassam. He happily came over and they were both able to set the table next to the couch so I could get the full look. They didn't have to do that. But it made me so happy! I'm going to need more furniture in the near future. I will absolutely be returning Ashley and Valeriya. If there was ever an associate that deserved a raise...it's 100% Valeriya!!!

I have been a longtime customer of Ashley furniture, and I have to say that this location is probably the best I’ve ever purchased with. I had recently purchased two leather couches and there were some complications that happened with them over the course of two months after purchasing them. I had two separate claims happen and in the end, there was nothing else that could be done unless I went and pleaded my case to the store. The sales manager Mike, Nancy at the front desk, Ricky, Robbie, and Doug are some of the nicest people I’ve ever experienced at the furniture store. They were eager to help me and found a way to have my couches taken care of. It’s also worth mentioning that Johanna at customer service was absolutely fantastic and if it wasn’t for her, I wouldn’t have been able to be helped like I was. I just want to say thank you to the team there at Ashley furniture and continue doing the great work that you guys do! UPDATE: I came back to get an adjustable bedframe replaced for one that was delivered incorrectly, and I just have to say that again I am 100% pleased and satisfied with the service I was given in the ease of being able to get the mistake corrected. Again, Nancy at the front desk is such a joy to talk to and extremely helpful. She should definitely be store director, I’m just saying 😀 Ricky was my sales associate this time around and he was super helpful, and with a little bit of his help and persuasion, I was able to upgrade my bedframe to something even better. I definitely love the store! And especially thank you to the two ladies at the front desk. Nancy and the other (can’t remember her name) they were super persistent, super helpful, and extremely patient. As was Robbie. It’s nice knowing that you can walk into a furniture store, spend $3000 to $4000 on something, and if the request is realistic and reasonable, that the furniture store has your back and will get you satisfied.

My first time coming to Ashley home store and I had the pleasure to meet Yong who was able to help me find the right mattress. Very sweet and helpful person!

We had a fantastic experience at Ashley Furniture! We found a great piece we love, and the whole process was made even better thanks to our sales associate, Hassam. He was knowledgeable, friendly, and went above and beyond to make sure we were happy with our purchase. Highly recommend!

Worst experience ever. Bought a couch that was in stock on purpose due to an immediate need. Was assured it was in stock. Only to now be still waiting 2 weeks later. No offer to refund my delivery fee. No explanation as to how the sales person AND the approving manager said it was in stock. Now they are holding up my entire shipment over the ottoman not being ready.....absolutely NEVER will I shop with this company again. They are dishonest and have terrible customer service. They will just say sorry after taking your money.

Ashley sales person was so helpful. From my local store, she took care of everything even though it was an online sale. Delivery was great. The guys were also very helpful.

I saw my piece of furniture at my girlfriend’s home. I’ve been looking for a recliner for a long time but didn’t like the looks of most until I saw hers. It was a quick buy. Great salesperson and quick and easy delivery. I am very happy.

Great place for sofas. I would recommend to ask for sushma. She was really helpful.

HASSAM IS THE MAN!!!!! Initially I had a pretty bad experience buying a large sectional couch. The sales woman I initially worked with was extremely pushy, dishonest about the product to up sell me to a more expensive model, and also dishonest about the price. Needless to say when I went in the next day I was pretty irate. Enter Hassam. When I enter the store, Hassam approached me. I basically let into him about how disappointed I was in my purchase the prior day. Rather than Hassam getting combative, he immediately assessed the situation and promised that he would do everything in his power to address my concerns. And he absolutely delivered. He was the exact opposite of the previous sales person I worked with. He was incredibly patient and really took the time to ask me what I was looking for and what my goals were. After taking the time to do this he actually suggested a much less expensive product and assured me that it would be a better fit based on all the information I had given him. I'm a small business owner in a sales industry and it's so hard to come by sales people like Hassam nowadays. I have all the confidence in the world to refer my friends and family members to Hassam in the future. Ashley has some decent furniture for reasonable prices. But if you planning on shopping at the Lynnwood location, absolutely ask for Hassam by name. If it's his day off, come back. Don't work with anyone other than Hassam. He's a kind, considerate, honest human being that will do everything to listen to you and take of your needs!

Quick and friendly

She had been super helpful and answered my multiple questions with a smile

Yong was kind and very helpful!

Great customer service. Rama was amazing and made sure we were taken care of every step of the way. Looking forward to our delivery.

Yong is very helpful and she helped us to choose the best bed and mattress . I appreciate her patience.

Susana was great! Very helpful.

Drove two hours to pick up pictures, that I was told by another store that I could grab them here. Store manager wouldn’t allow me to buy them, said I have to wait a month for them to ship. Crazy Rule! Two thumbs down will never return👎👎👎 What business owner turns away money, horrible customer service

Update: Ashley’s proposed “solution” was to offer me an exchange or re-selection. This is not a real solution. Why would I risk bringing more furniture with the same "chemical smell" into my home after the first experience already created serious health concerns? This response feels dismissive and fails to address the issue. Instead of taking accountability and removing these items, they placed the burden back on me to choose more of the same. I am extremely disappointed in how this was handled. ----------------------------------------------------------------------------------------- I purchased two nightstands and a dresser from Ashley, and the experience has been extremely frustrating and concerning. The furniture arrived with a strong, toxic chemical odor that quickly filled my home. Even after keeping my windows and doors open for days, the smell only got worse. I developed severe headaches, and I’m deeply worried about the health of my family and pets. Out of desperation, I went back to the store to raise my concerns in person to discuss the return. Shockingly, the customer service manager told me to just “go home and wait” for someone from their support team to come inspect the furniture before deciding if a return would even be allowed. This response was completely unacceptable. While my family’s health was being put at risk, Ashley’s solution was for me to simply live with toxic-smelling furniture in my home and “wait.” I expected much better from a company of this size. This situation is not only a huge inconvenience, but also a serious health concern. Customers should never be put in a position where their home environment becomes unsafe because of new furniture. Ashley needs to take responsibility, improve their quality control, and prioritize customer safety. I strongly urge others to be cautious before purchasing here.

Had the best day buying furniture with Sushma. She was awesome!!

Absolute awesome experience with Sushma! She was very friendly and helpful and made everything very easy! Even sold me on an awesome table that has speakers!

Sushma was very helpful in assisting me in my purchase of home furniture

Excellent customer service SUSHMA was great

We were shown various models of recliners and prices. Everyone was helpful. Thank you for your service

Sushma was fantastic. I got exactly what I needed and she helped me along the way considering what I needed/what specifications were required. Highly recommend!

I had a great experience purchasing a mattress from Ashley Furniture. The sales team was outstanding—professional, kind, and patient. Nazia guided me through the mattress selection process with care and made it easy to find the right fit. While the selection isn’t as large as a dedicated mattress store, the quality of the options was excellent. Mike made it clear that if anything didn’t work for me, they’d take care of it—something that gave me confidence in the purchase. And Kay in Customer Care went above and beyond to make sure all of my follow-up questions were answered thoroughly and kindly. Delivery went smoothly. The team was friendly and respectful, and everything arrived on time. My only issue—and the reason I’m giving 4 stars instead of 5—is that the box spring arrived dirty, with what looked like an oily handprint and some smudges. It wasn’t enough to ruin the experience, but it was definitely disappointing after everything else went so well. Overall, I highly recommend this Ashley Furniture location for their service and products. Just hoping they tighten up the inspection process.

Ali & Khaled were just phenomenal. Super knowledgeable, efficient and a great listener. Great people and service.

When we walked in, Valeriya greeted us and took us right to what we were looking for - a sleeper couch. She was very helpful and found us the right choice when there was a complication with the first couch we saw! Placing the order was quick and easy :)

This place had exactly what we were looking for.

The Ashley store in Lynnwood was an awesome experience. They didn’t follow us to put pressure on us to buy. We were able to test what we wanted and chose what we wanted. I absolutely love the furniture we chose to be in our home. It looks great!

Nice or friendly staff

Nazia was friendly, available, and just the right amount of attentive without being too aggressive when helping with our furniture purchase. We’re very happy with the shopping experience!

Ricky was so helpful and kind!

It was great working with Sushma! She was very helpful!

Valeriya was professional and knows her inventory and options. Very responsive but not aggressive. Thank you!

Received fantastic service from Yong! Very attentive and personable. Highly recommend her advice and help finding what you're looking for!

We went in to buy couch and ofcourse we bought it. Our salesperson was Nazia Tabbasum. Very courteous and knowledgeable about their products. She showed us lots of options and great deals. Keep up the good work 👏. And thank you. It was pleasure 🙏 doing business with you 😊

Was a delay with date of delivery. They were very nice and got it rescheduled when they would have the furniture in the warehouse. delivered and set up went well. Thank you

Professional, fast, helpful. Valeriya V is special. She was outrageously helpful !! Everything was delivered in 2 days!!! Thank you

Very nice people who look for a way to meet your needs. They went out of their way for me which is very much appreciated. The delivery days are my days that I work not on days off which I'm finding at all the furniture stores. Ashley furniture store guys name was Mike B who went out of his way and asked me to give him a couple days to work on this and he'd figure something out. No other store was willing to do that for me. It was just a big NO. I love my new sofa and couldn't be happier with the customer service that I received. I will be back for my next future furniture need. The delivery guys were very nice also. Thanks again Ashley furniture store!!!

Beautiful furniture and efficient service in both the store and at delivery.

Sushma made our purchase very easy. Thank you for all your help. You are very knowledgeable and friendly.

Our sales person Rama was wonderful, she worked hard to make sure all our needs were fulfilled. Delivery was incredible! Overall experience at Ashley was amazing! We absolutely love our new furniture! Beautiful!

The worst experience ever!!! All they care about is money!! Bought a sectional sofa last week for $2400 at Lynnwood store. In addition to receiving it with a broken part upon delivery and one of the recliner chairs doesn't attach to the rest, I was shocked with how lightweight the material was. Cheaply made and bad quality. The recliner chair knocked me over twice when I tried to get out of it when it was slightly open, and both my kids fell at least once each on the very first day; that's how lightweight and cheap it is. So I had to unplug the recliners so no one gets hurt. We tried to contact the store more than once and they insisted that there's no return and they will send a technician to fix or replace the broken part event hough I told them a 100 times I'm not satisfied with the purchase, but they insisted that all they can do is to send a technician!! Also the sales person who sold us the sofa (Mohammed) deceived us and had us sign the papers without pointing out their lame return policy (no return/final sale). He was pointing out some useless details on the papers such as the delivery instructions, and didn't mention (intentionally of course) anything about their return policy, and we didn't ask as we thought they have a reasonable return policy like all the big respectable stores. Not to mention his desperate attempts to sell us the protection plan. I'll never shop at their store ever again and I don't recommend it to anyone.

Sushma was fabulous!!! She helped me purchase a new couch for my home. She was very attentive to my needs and what works best for my family. I definitely recommend her!!!! Thank you :)

Great service and Yong and Mike were very helpful and made our time At Ashley enjoyable

Great customer services

Yong was amazing!! She answered every one of my questions with sincerity and detail! She also provided every option and scenario for my couch purchase. I didn’t even come to buy but she made everything so easy and is very informed, which made me feel comfortable buying. Excellent job Yong!! Ask for her!

Yong was very helpful.

They are all wonderful people works here at Ashley. First time I came here to look for a new bed frame and purchased a queen size with 8 drawers which I needed that and were looking for a long time. Their manager Khaled and Ricky gave me some extra time, extra gift and good price that I can handle it. They both made my day with their sincere and an excellent servise. From now on, I will be their regular customer and bring more . I suggest everyone to go Ashley in Lynwood for their needs. What a good customer servise, thank you so much for helping me! God bless you all.

Prompt and excellent service

We had a great first experience at the Ashley Store! We came in looking for a recliner/glider, and Reidet was absolutely wonderful! She was warm, approachable, and incredibly helpful from the start. Reidet took the time to really understand our family’s needs and preferences. As a mom herself, she intuitively knew what I would need as a second-time mom, which made the experience feel even more personal. She was also knowledgeable about the store’s inventory and helped us find the perfect fit for our growing family and never rushed us while we made our decision. Highly recommend!

(Translated by Google) Very good delivery, excellent service and I loved my chairs. (Original) Muy buena entrega excelente servicio y mis sillones me encantaron🤗

Great service, very helpful and wasn’t pushy!

I really appreciated the no pressure approach from the sales staff which gave me the time to look over their whole store and allowed me the space to put together 3 rooms of furniture in my mind. Once I was ready the staff was very helpful in coordinating my purchase and arraigning my for my delivery. The delivery went smoothly and the crew was on time and professional. Thanks, Jeff Hart

I thought the experience was good, the sales staff was very good and patient However the $200 delivery fee will definitely be a deterrent for shopping there again

The store is very friendly and welcoming! We initially worked with Ricky to select our furniture, and he was extremely friendly and helpful throughout the process. Later, Nazia assisted us in finalizing and placing our orders. She went above and beyond to help us choose the best mattress, patiently explaining all the details and financing options. Her guidance made the entire ordering process smooth and stress-free. The front desk staff were also very friendly and helpful, making our entire experience pleasant from start to finish. Highly recommend Ashley Furniture for their excellent customer service and welcoming atmosphere!

everything was done as planned

We purchased the Kristiland King Upholstered Storage Bed. It took over a month for this to be delivered. Firstly bed looks beautiful. But we were horrified to see under the bed that there is only 1 vertical bar with skinny legs supporting the entire king bed! We were definitely not happy with seeing this as for the price we paid for we are expecting this bad to last for a long time. Now we are worried about the bed falling apart at any point in time.

Nazia is very professional and friendly, I would recommend to look for her as your guide!!:)

Nazia was amazing with excellent quality of work and knowledge. I highly recommend her

Sales people will be sales people but nice place

Nadia is wonderful, she listened and helped me get what I was looking for.

I had an excellent experience at Ashley’s Furniture thanks to Yong. They were incredibly knowledgeable, patient, and attentive throughout the entire process. Yong took the time to understand what I was looking for, offered helpful suggestions without being pushy, and made sure I found exactly what I needed. Their friendly attitude and professionalism made the whole experience smooth and enjoyable. I highly recommend asking for Yong if you want outstanding service!

Great service and good prices

Best price, fast delivery and the store manager is amazing

Great experience! We went in for a sleeper sofa and Nazia helped us as soon as we walked in and took us straight to the right place. She did a good job showing us the options and being available for questions, while also giving us space to discuss :) Definitely recommend!

Ricky is a cool guy,very honest and tells u straight and patient with your thinking and decisions.

Great experience trying out all the couches and getting recommendations from the staff. We got a nice recliner, which was delivered less than a week later and installed by them. 10/10

Friendly and very helpful staff.

Went to Ashley to get the furniture for my new home. Fortunately found Ms. Yong who worked relentlessly and got us a good deal. Really appreciate Ms. Yong for making the entire process easy.

When we first went into Ashley, no sales person would help us. I went up to customer service to see if they would haul the old furniture if we were to get the couch delivered. They told me yes, with a small fee. We came back the next day, as we really liked one of the couches. Douglas helped us through the process and was excellent! He even had the manager give us a discount for the poor service we received the other day. This star is not for Douglas. He deserves a five star!!! The star is for the contractor delivery people they sent over and the customer service. The contractors barely tried to get the couch into our doorway, stating they couldn't get it in. The couch we ordered was 94" long, while I just removed a couch that was 101" out our doorway a couple days before. They refused and took the couch back to their warehouse. I immediately called customer service, and they said they could try to redeliver with a different contract delivery crew, but it wouldn't be for another 7+ days, which was unacceptable. They agreed to refund my money in full, however it took over 8 business days, and multiple phone calls to customer service as they said my case # was still open and needs to be closed. When I searched the BBB, their reviews are horrible. I would not recommend using Ashley.

Excellent! No pressure on the sale, and the delivery was great. Even though our doorway was tight, they made it through easily.

Perfect from start to finish. Jyothi was wonderful to work with when selecting our couch, which we absolutely love! The delivery guys were on time and put the couch together in no time. They were so incredibly nice. Fabulous customer service! I am so pleased with this transaction. Completely stress-free. Thank you Ashley!

Valeriya, I call her "Val" has been the representative that has been assisting me for the last 5 years. She is easy to talk to, as she takes her time time to explain everything before you buy any funiture. 5 yrs ago, my husband and I bought a house. Val finished our house. A yr later she finished my mother's hse. 2 weeks ago, we decided to change our funiture. I was glad to know that she still works fir ashley lynwood location as she helped up get our new funiture. The delivery was on time, great customer service and Val called to make sure everything went well. Thank you Val for making funiture shopping easy for my husband and I.

Such great energy! Very knowledgeable.

Very nice costumer service thank you for your service.

We had a wonderful shopping experience today at Ashley Home Store. Nazia was extremely helpful and answered our questions. She was a pleasure to work with.

Nazia helped us find the furniture we love for our home. The customer care at Ashley Home Store was awesome

Friendly, Well received by Sushma. Very clear in explaining the details. Will surely return back for future purchases and also recommend others.

Super friendly, professional and knowledgeable!

Sushma She is very good and patience answering to all our questions .

Came here to buy an accent table set and Sushma made it super easy and painless.

Yong helped us shopping here. They have a great collection and we have taken all our furnitures from here with great quality. Will definitely recommend

Yong was super helpful and very patient. We ended up buying a sectional and two loveseats.

While shopping for a bed and mattress, Nazia was very attentive and knowledgeable! My one year old daughter was with us and she truly made our experience so fun and less stressful. She felt like family! Thank you so much for everything Nazia!! :)

Yong was very knowledgeable and friendly and helped us narrow down what we were looking for. We are excited for our new couch

Ricky was great. Excellent service

Yong at Ashley Furniture was wonderful with my wife and daughter. She was patient, reliable and caring!

Friendly help in finding and ordering the items I wanted. Prompt on delivery and courteous while in my home. Thusfar, I like my sofa bed and swivel chair.

Great service with friendly people

I would like to edit my review. Be careful when dealing with the person who refunds checks . She is quick to judge the customer. Our delivery was supposed to be done partially but we only got to find out the earliest this would be was 14th of August and then the other delivery was to be done on 6th September. Note that the sales lady said something totally different. BE VERY CAREFUL .

We just purchased 2 recliner's, , we had a great expo with Hassam in the Lynwood store. He was so kind and helpful. We got exactly what we needed. Thank you so much

Had a wonderful experience shopping at Ashley. Nazia was very helpful in working within our budget and explaining and setting up delivery. Definitely recommend her and Ashley

Nazia did a great job. She was fast and efficient. She showed me exactly what I asked for. Ty Nazia

SUSHMA, WAS VERY HELPFUL.

Nazia did a great job assisting us today. She listened to our concerns and helped us make the right decision for our family.

We bought a $3,000 modular sectional over a month ago. It was delivered missing one of the back cushions, which the delivery driver called customer service to help request one be sent. What they sent out was a throw pillow. We called their customer service again, who couldn’t find our order information. The Ashley store in Lynnwood was no help, they wouldn’t help us order the cushion at all. The only help we received from them was obtaining the order information. When we called back to customer service with the order information, they sent us a seat cushion with no cover. I’ve called into the customer service line twice, with the current representative placing me on hold for a half hour. Do better Ashley Furniture, this has been a terrible experience and should be this difficult to receive a complete couch.

Sushma

Good service

Roma was amazing!!

Very good and helpful sales lady

Edris was very helpful and accommodating. Pleasure to work with.

Rama was amazing! She was with us every step of the way but would walk away to let us discuss as a couple. She also listened to what we truly wanted (a table that works for our small current apartment and can be expanded for our future home with more room), and she found the perfect solution. Go here if you want the best service!

Sushma was super helpful in buying our couch!

It took me multiple visits to Ashley to figure what furniture I wanted. Sushma was so helpful and patient through the process.

I recently purchased a furniture, Mohhamad Edris was super helpful for my purchase and guided me to choose a best options for me

Sushma - I had a great experience working with her. She is very knowledgeable and explained all products and their features.

Sushma helped with my purchase. Very nice and informative. Quick and easy!

Rama was very informative and considerate. She took a lot of stress out of a big purchase.

We recently visited Ashley Furniture and had a wonderful experience. Sushma assisted us throughout our visit — she was very friendly, patient, and genuinely tried to understand and meet our requirements. It was a warm, welcoming experience that made the process of selecting different furniture elements so much easier. Sushma offered helpful suggestions and helped us visualize how various pieces would work together, which was incredibly valuable.

Sushma did a fantastic job on all the purchases that we did from Ashley. I truly enjoyed my shopping experience with her. Thank you sushma

Balajyothi was very insightful and helpful. Looking forward to our new chair!

Rama and Edris were exceptional, catering to my needs for a mattress that addresses my neck issues. Rama was helpful in my specific mattress needs and financing options. She was also helpful for my mom who purchased furniture for her rental. She’s head and shoulders above the rest. She’s highly recommended shipping at Ashley Furniture and if you are able to ask for Rama’s help, you’ll be take care of.

Valeria was an absolute pleasure. Very easy to work with. Super helpful and very friendly. Will make sure to use her for all future purchases.

Valeriya was the most amazing, patient, friendly sales associate

Sushma and Mohammed were very helpful!

Sushma at Ashley furniture provided great help in selection. She knew what we needed and helped with our purchase.

Hassan Karim was the best Sales Representative I have ever meet he was polite kind and respectful but most of all he was professional he listened to every question we had and help us find the perfect living and dining room set. We appreciate everything he has done for us thank you

Rama greeted us promptly and pointed us in the right direction for the type of bed we were looking for. We found what we were looking for and told her we would return later that day or the following. We returned that day and made a purchase. We received our order and the delivery team was courteous and efficient. Also want to make a shout out to Nancy who quickly helped us get right mattress for the upper bunk. Great all around experience.

It was such a great experience getting the first mattress for my little one. Mohammad Edris Nasri was so helpful and recommended the perfect mattress for us.

Very efficient, got every question answered, ended up getting exactly what I came in for and it was way less than expected

Sushma was fantastic help and extremely helpful, as well as a great sense of humor!

Sushma was incredibly kind. We appreciate her patience and thorough understanding of our needs. Sushma made an overwhelming decision making experience manageable.

The whole experience has been easy and accommodating. I couldn't be happier with my purchase or the service.

Doug was very helpful from entering the store to leaving the store with everything I needed!

(Translated by Google) Great! Very friendly! (Original) Ótimo! Muito simpático!

Doug was very helpful. He took his time on showing us different tables and helped order the right one for us! Great service.

Hassam was so patient and attentive. He is the best! He knew all the options and helped us get the best deal for our money. Thanks Hassam!

We had a great experience with Ricky! He was very patient, friendly, and took the time to answer all of my questions. He made sure we understood everything clearly and went above and beyond to help me with what I needed. I really appreciate his excellent customer service and positive attitude. Thank you, Ricky, for making the process so smooth!

Sushma provides a great shopping experience today!

Yes really good place sushma is doing great job.highly recommended.

I ordered furniture for my new townhouse from the Ashley, Lynnwood, WA store. Sushma could not have been more helpful and patient as I ordered bedroom and living room furniture. She suggested items and worked at getting me the best price. Definitely recommend this store.

Real bad experience. Paid according to premium delivery. Got doorstep. They realized their mistake but still did not compensate more than what was paid.

Great experience from shopping for furniture to delivery and set up! Thank you!

I didnt have a single problem, overall experience is superb! From getting in the store up to when they deliver and assemble everything, they are very professional, cheerful and helpful! No BS!

I had a terrific experience finding furniture for my new condo! Red was so helpful, cheerful, and friendly - it was great to collaborate on ideas and she helped all my selections work together! Thank you!

Sushma was a great help getting our leather love seat and couch!

Nazia was amazing in helping us find the right living room couch for us. She helped us understand the benefits and coverage options very well. Was extremely amazing in finding us the right shipping dates that aligned with our needs.

My salesperson was easy to work with on all levels.

I ordered a dinning room table and chairs. Delivery was great and on the day they said.

We had an amazing experience shopping here . Rama was so patient and thorough in explaining everything . She was very friendly and helpful in helping us find the right table and couch. They had a huge collection to choose from as well

Customer service was top tier. Shoutout to Hassam for his great service and interaction thank you.

Thank you very much. Everything went smoothly. I’m very happy with the store. Things are great thank you.

great experience, Rama was very helpful and quick to answer all questions. love the couch I picked and is perfect quality for the pricing.

Great quality furniture and fantastic service! The staff was super helpful, and the whole experience was smooth from start to finish. Highly recommend this place! Special thanks to Ricky for being so patient with us :)

We had a very good experience shopping at Ashley Lynnwood thanks to Rama. She helped us picking the perfect furniture for our home. Recommend to have her as your advisor.

You're welcome Robby, thank you for your wonderful and knowledgeable customer service.

Here's the deal, we had a terrible first experience here, came in and was dismissed and ignored by all floor staff. But this is a review about how HASSAM changed and saved a customer. Fast forward a week when I couldn't stop thinking about the dining set that we saw after attempting to find something at several other stores, all I wanted was the dining set from Ashleys. Against better judgement my partner and I went back to buy the table. Now this is when the god sent floor staff Hassam was sent out way. Hassam was an absolute joy to work with. This young man made us feel heard and appreciated. He took everything we said and made sure we got exactly what we wanted and needed. Hassam is the type of sales person that will keep you coming back to a store. He has such a welcoming personality and finds ways to connect with his customers. You can tell he is in it for making you feel comfortable and not in it to just make a sale. Hassam and his manager turn our experience around and we will absolutely be back to work with Hassam in the future. This young man saved a poor interaction and kept us as Ashley customers.

We always LOVE Ashley furniture but this visit was exceptionally awesome thanks to Sushma! She was the best! Very helpful& knowledgeable about everything we wanted!! She is an asset to this company!! She deserves a raise! She is sweet & funny!! Love her!! We will come back here because of HER!!

We bought our dining table from Ashley. Sushma was very helpful throughout the process. She helped us with all our questions with patience. Highly recommend her to help you out as well :)

Sushna did a wonderful job today

We had an excellent experience working with Yong today. She is very knowledgeable, friendly and funny. Thanks for assisting with our purchase and answering our questions.

Everything was very smooth. Delivery was efficient. They were in and out in 5 minutes.

Had a great experience with Ashley furniture. Anasia was very helpful and informative. I love my furniture and will be coming back to purchase other items. I gave it 4 stars out of 5 because they were all really trying to push the furniture insurance/warranty policy on me. I wasn’t going for it, didn’t buy it and I’m good with that….. That was my only complaint. Other than that it was a great experience and delivery service was smooth and on point.

Excellent customer service provided by Sushma.

Cherif was very helpful

Great customer service by Susana. Thanks for helping us find our bedroom set.

Ricky was amazing. Helped us have such a smooth process in designing our guest room! Thank you again!

Sushma was very helpful!

Rick was helpful!

I visited An Ashish store at Lynwood, Ricks assisted with our bed purchase, he was very helpful and did give us the great deal. He was amazing knowledgeable. Overall made our purchase easy. Thanks Ricks

Sushma was fantastic. Showed me plenty of options tailored to what I wanted and wasn't pushy at all. Great place to shop

Liked the furniture until I noticed one side of loveseat was at a slant when sat upon. Didn’t catch it until after their 72 hr delivery policy. Texted the salesperson- no response. Not impressed with customer service so far. Have yet to contact manager. Will see

Great service and very helpful! Rama helped me with my every need and I am very happy with my purchases!

Quality of furniture is 5 stars, good selection too. What drops the rating is the pushy sales people at the store and it takes 2-3 weeks to get your furniture after purchase.

Excellent service from sushma!! Thanks a lot we were so satisfied with your help!

Doug was so helpful and we love the delivery options.

We found the right mattress thanks to Valeriya. She was professional, personable, and so helpful!!

Great sales person! Great delivery!

Jyothi walked us through all the options!

Sushma from Ashley store, Lynnwood, helped us decide and order our outdoor furniture. We had done some research before arriving at store and she helped clarify all our questions that made it easy for us to proceed to submit the order. We will not hesitate to work with her again.

Went to buy a couch. Great selection, good prices. M. Edris was very helpful, pointing out the couches that met our requirements.

Was very sweet. Even got us a great discount! Would definitely work with him again.

Sushma helped us today. Her customer service was excellent. We will be coming back.

Friendly staff, great communication during purchasing and delivery.

Our sales person Hassan Karim was awesome and helped us find just the right bed and mattress. I’ll come. there again and again.

Ricky was very helpful, friendly and gave great suggestions.

Rediet was super helpful and nice! She was very thorough about the purchase and delivery process

Shushma, is wonderful. She was very attentive in listening to what type of furniture my partner and I needed. She helped us greatly in showing us products and answered our questions. She was very personable that gave us a positive experience at Ashley. Process was easy. Store is organized. Deals are not too bad. It has been great!

Was helped by today by Yong, she was very helpful and answered all of our questions and double checked to make sure we got the sale price.

From my sales associate to the delivery team, everyone was courteous and helpful. We didn’t experience any high pressure sales just the level of professional attention we requested. We enjoyed the process and intend to shop Ashley again in the future. Thank you for making it a pleasant experience.

Great Location! Sales representative Yong was very friendly, communicative, and helpful. Management was great as well as friendly. Overall great experience.

Delivery rescheduled twice only for a partial delivery. This is for a premium delivery service, Highly unacceptable.

Great help in store to let us browse and then get best price once decided. The delivery service was very good. Gave a four hour window and then called when within a half hour. The assembly was perfect and the took the boxes away with them. Very friendly guys.

Very good experience with Ashley Home Store. Nazia from the Lynnwood store was very helpful in answering questions we had about different couches and fabrics. She made the process effortless and enjoyable. The delivery was great and they kept in contact with me about the day and timeframe of arrival. It went very smoothly. We love our new couch and dining room table and chairs.

(Translated by Google) I am very glad that I was consulted so well and qualitatively, delivered quickly and now I am enjoying a comfortable mattress. A good, correct company. I recommend. (Original) Я очень рада , что так хорошо и качественно меня проконсультировали, быстро доставили и сейчас получаю удовольствие от удобного матраса . Хорошая , правильная компания. Рекомендую .

We had a great experience with Sushma. She was very cordial, friendly, and knowledgeable about the furniture we bought.

Ricky gave us great customer service! He is very personable and took time to research and help us find exactly what we were looking for. He was also very thorough when explaining the White Glove Delivery and the Extra five year warranty.

A bit pricier than the others. But, excellent service - both in the store, as well as the whiteglove service after sale. Installation and setup was top notch.

We had a great experience shopping at Ashley Store in Lynnwood, thanks to Mohammad! He was incredibly helpful and patient as we looked for the perfect sofa and dining table for our home. He took the time to understand our needs and style preferences, and guided us through several options without any pressure. His knowledge about the furniture and honest suggestions made our decision so much easier. We’re very happy with our purchase and truly appreciate Mohammad’s assistance. Highly recommend asking for him if you visit the store!

We had a great experience at this furniture store! As soon as we walked in, Doug greeted us warmly and explained how everything worked, including the great Memorial Day deals going on. He was informative without being pushy, which made us feel comfortable as we browsed. After checking out another store, we both agreed that Ashley was the right choice and decided to head back. Doug noticed us return and came over right away to help finalize our decision and get everything set up for our new couch. The whole experience was smooth and pleasant—thanks to Doug’s excellent service. We're happy with our purchase and would definitely come back again!

My experience with Doug was awesome! He was patient and helped us purchase the perfect couch for our new apartment. Very knowledgeable, professional, and helpful.

Salesman Ali helped us pick out a perfect mattress for our needs and price range!

Yong was great she helped us with bedroom purchase and was easy to work with!

Ricky was our associate. Ricky was professional, personable, and super helpful. My husband doesn’t like pushy salesman and Ricky was definitely not. Ricky did give us various options and extremely patient with us. Look for Ricky he’s awesome!!

Salesman was very knowledgeable and helpful with my needs. The delivery men who brought me my furniture were very professional and polite. It was a good experience.

Lira at Ashley Lynwood Was incredibly helpful and helping me find a small loveseat that fit my family needs perfectly! She provided a wonderful experience for us, and we will return to the store to buy our next piece of furniture.

Ricky was great. Very informative, kind, friendly, excellent customer service. Will definitely be coming back to the Lynnwood location for furniture from Ricky in the near future!

S u s h m a was great and really helped me with a chair. Very knowledgeable. I am very happy with my purchase. I got my delivery today. The service was fantastic. Definitely top notch. I love my recliner. It is so comfortable. This is a great store. It's so nice to get top quality service and product. Go there!

Sushma is so awesome person in the store.

No pressure and very helpful. Great discounts offered. And a variety of choices which made it easier..

Cherif was our sales person. He greeted us as we entered the store. We were looking for an end table for our living room snd he showed us one we really liked. We had excellent service. The piece arrived yesterday. Thank you

Nazia was very professional and helped us find the sectional we wanted. The set is very comfortable and cozy.

Nazia was helpful, knowledgeable, not pushy and met all of our needs. Thank you so much for your help!

Hassam is the greatest human well done on your customer service and u are just the best young man keep pushing forward and achieving

⭐️⭐️⭐️⭐️⭐️ Hassam Karim, you're absolute great!—this person is the absolute sweetest human being! Every time I come into the store, he’s incredibly kind, helpful, and genuinely caring. He really knows his job inside and out, and it shows in the way he treats his customers. I honestly only come here to buy from him because he’s just that awesome. Thank you for making every visit such a great experience!

I had a fantastic experience at Ashley Furniture thanks to Colton. He guided us through all the different purchase options and available discounts for our new sofas and bed. What really impressed me was his dedication when we found a lower price online; he immediately spoke with his manager and ensured we got the better deal. Colton made the whole process smooth and stress-free.

Great in store shopping experience with Sushma!

(Translated by Google) We loved the set of armchairs we purchased from Ashley Store. They were very helpful in helping us find the one we needed. I already have them at home, both the sectional and the individual recliner. Delivery was on time, and the assembly was impeccable. Highly recommended! (Original) Nos encantó el juego de sillones comprados en Ashley Store. Fueron muy serviciales en ayudarnos a conseguir el que necesitábamos. Ya los tengo en casa, tanto el seccional como el individual reclinatorio. La entrega fue puntual y la armada de los muebles fue impecable. Altamente recomendado!!

On time, very good communication. Excellent sales man. Very nice and knowledgeable.

Yong was really sweet and helped me find a good couch. Sales people aren't really my th8ng but overall it was a good experience.

I really appreciated Yong’s help today in the store. She was very friendly, knowledgeable on the products, and helped me right away with creating my account, getting all of the pieces I wanted added to my order, and got me a great financing option. I am glad she was the one that greeted me at the door. I would highly recommend Yong’s assistance to any Ashley customer that wants a great deal on whichever kind of furniture piece they are looking for.

Associate Rama is very professional. She gave us a great experience!

Cherif was great got us a great deal, willing to work with us.

Ali was very professional and helpful

Sushma

Just bought new bedroom set and mattress w adjustable base from Ashley @ Alderwood. Yong and the team there were so helpful. Couldn’t be happier with our purchase today. Edit: getting floors redone in home so had to take bed apart. Notices that the installers from Ashly stripped all 12 of the corner Alan bolts. Called for replacements on Sept 22 and explained that I needed replacements. Nothing happens until Oct 1 when I received an email saying that a technician would come out (which was not requested/needed/wanted). Called again on Oct 2 and call went to foreign call center where I could barely understand the agent. She said the part had been ordered on Oct 1 and I’d receive in 7-10 days. Now I’m sleeping on the floor for another week or two because they couldn’t overnight 12 little 1 1/2” bolts to me. So sick of companies that do an A+ on sales yet have subpar customer service! Suggestions for Ashley Corp: use US call centers. Dont send technicians when not requested. Ensure install teams can build furniture without stripping the bolts. And be more responsive to customers needs, up to and including overnighting replacement parts when able. Unlikely I’ll be a customer in the future. Hopefully you’ll have a better experience.

Sushma is wonderful. She was helpful, friendly and patient. Will come back. So happy with our Sectional couch purchase.

@shumani was great. She took care of everything. Will be back.

Sherif

Very helpful and kind!

Sushma was more than helpful.

Sushma was awesome! Great experience

We went to Ashley’s in Lynnwood, WA to purchase our couch and Red was our representative. She was attentive, patient, and very helpful throughout the process. Our couch took a week to be delivered by Ricardo and another guy. They were both quick and professional. It didn’t take them more than 20 minutes to set up the couch. We are definitely loving our new couch! Thank you to everyone at Ashley’s :)

Yong was great! Very responsive and very thorough

Couch is perfect for my space! Beautiful, soft and comfortable.

Yong is the most helpful employee I’ve ever interacted with. She’s the best.

Wide variety selections with reasonable price. Since Rama is well versed in policies and procedures, my purchase was very smooth. The delivery team arrived on time and they patiently adjusted uneven chairs of my dining table. Very happy with Ashley in Lynnwood.

Great products, great service. They can finance 0% APR for 12 months.

With Rama's professional, knowledgeable and friendly assistance, we recently purchased a reclining sofa and loveseat combo. She was very helpful and willing to answer all our concerns and we didn't feel pressured into making the sale. She is a credit to the Ashley's sales team and our experience with her was very genuine and caring.

Great experience with delivery. They kept on messaging me making sure it was good timing. My take was set up in 10-15 min with no issues. Colton at Ashley store in Lynnwood was very helpful.

Mohamed Edris did a wonderful job.

I am so happy with the Modmax furniture that I purchased. The glider recliner chairs make you feel so warm & cozy. The loveseat is the perfect size for a smaller home. Valeriya, my salesperson was very knowledgeable & interested in fulfilling my wishes & handling every detail from the purchase to delivery. I look forward to going back for my dining room set & having her help me again. Excellent experience. Thank you. Linda Ade

We bought a couch and other things with Hassan Karim and he was amazing!! We came on Saturday and looked around. He was very patient and was not pushy at all with us. We promised him we would come back Monday and we did and he helped us get everything we needed. We came back twice in one day and he was so patient with us the entire time. I would encourage everyone to talk with hassam when you walk in.

Hassam was AWESOME! He stood with us for hours walking around the store a million times, trying to figure out configurations, and matching different colors. He is so sweet, patient, and hilarious! If you take anything from this post go to Hassam for all your furniture needs. Thank you Hassam!

Nazia helped us to find a sleeper sofa for our guest bedroom/office as well as a new dining set. She gave us good options to consider and let us make a decision without feeling pressured, which we so appreciated. Thank you for all of your help!

Cherif did a great job helping us pick out a mattress. Kind, knowledgeable, and didn't pressure us in any way.

Cherif

Fast easy friendly service. Yong helped us find the right bed and frame for us that fit our budget and made the process seamless and easy

Yong and Louise were very helpful in answering all the questions we had and a smooth processing. Overall great service and would be going back to them for my next purchase!

Cherif was a great help picking out a new dining room table today!

We had an amazing experience at Ashley in Lynnwood. Mohammad Edris Nasri was awesome, with excellent customer service, we spent almost 2hours and even stayed over the closing time. He stayed with us the whole time with a smile and helped us with our furniture purchase.

My experience with Ashley was great. First time purchasing new furniture I had been to several furniture stores only to be pressured into an over price sectionals that would fit in my tiny living space, or ignored completely. At Ashley’s I was allowed to roam around looking at their large inventory of all styles for nearly every room in a home. The sales associates were knowledgeable easy to work with, and helpful in picking out exactly what I needed. Five star service! Delivery was on time professional! I will shop Ashley for my next furniture purchase!

Thank you Hassam for your excellent service and making buying a couch so easy and fun :)

I had a great experience working with Ricky From the beginning, he was professional, knowledgeable, and genuinely helpful. He took the time to understand what I was looking for and guided me through every step with patience and honesty. I never felt pressured, which made the whole process smooth and comfortable. Thank you for your excellent service and positive attitude. I wish you continued success and hope many others get the chance to work with you. You truly made a difference!

Rama helped us figure out exactly what we needed. Highly recommend.

I would like to thank Kay, the operations manger in helping me get compensated for delayed delivery. She was very professional and understanding. I certainly appreciate her help.

Very professional gentleman,delivered my merchandise swiftly and very clean ,Sales department did a fantastic job being attentive but gave me and my wife to sit and touch everything as we discussed our tasting wants when I needed to ask a question they magically appeared and had the answer that I needed definitely going to get my wife some new upgrades. THANK YOU !!!

Yong was very friendly and helpful and got us a deal we are happy with

I shopped here over a year ago and had a lot of issues with delivery at the time. I went in yesterday to pick up new bed slats and Ricky was more than helpful. It's slim pickings to find someone with such a big smile selling furniture. Kick ass man, your work ethic will take you far! Don't let this cat go

We had a great experience shopping at the Ashley store in Lynnwood. Our sales associate, Colten, was very helpful and friendly. We will definitely shop there again.

Colten and Kay were great and helped me with ordering my bed with delivery and installation. Happy with the experience!

Best customer service experience ever. Yong helped us pick out a couple of pieces for our new apartment while also entertaining our daughter. She is very family friendly and nice.

Colten is fantastic and helped get the sofa I love. Thanks!

Jyothi was excellent.

Prompt delivery, the dresser is good quality and goes well with my decor.

Jyothi was super helpful. She went above and beyond to make sure that our needs are met. Highly recommend her

Yong was amazing and very helpful! 10/10 took amazing care of us with our new purchase!

Sushma helped us get our order set up quick and easy, we already knew what we had in mind.

Ms. Yong is such a wonderful sales rep. She answered all our questions and made extra effort to make sure that we are making the right selections/decisions.

We went to this Ashley Lynnwood store looking for a sofa and trust me this store has so many good options. We couldn’t find anything that we loved in Ikea, Amazon or Wayfair but loved multiple options in this Ashley store. Nazia patiently listened to our requirements and helped us find the right sofa for us with a great price deal. She didn’t rush us at all at any point and gave us enough space to discuss after sharing all the details. We really enjoyed working with her. She has been the best sales representative we have ever worked with. Overall, we had a wonderful experience. Definitely coming back for more furniture shopping in future. 🙂

Excellent guy, very helpful -Cherif

Yong has been incredibly helpful! She helped me find my new couch!!! I love it so much!

Rama helped us find the perfect couch. It was great getting to chat with her while she helped navigate couch buying!

My shopping experience was great. Valeriya was patient, friendly and knowledgeable! Ali the assistant manager was kind, helpful and supportive throughout the process. Thank you both for making my experience at Ashley furniture wonderful. I’ll definitely will be back!

Edit: reducing to 1 star as I've received no reply after following the instructions from the "owner's" response below. 12 days, two emails and nothing. TL;DR don't waste your time with this company. I recently bought a couch and ottoman from Ashley Furniture at this location. The couch is great and I kept it. The ottoman didn't fit and I tried to return it within the 72-hr return window. That's when I was informed that the 72-hr policy only applies to defects, otherwise "all sales are final." You hear a LOT about this after the sale and not much prior. I guess it's my fault for not reading the fine print, but wow...talk about shortsightedness to permanently lose a customer over a $350 ottoman. Also, to add insult to injury, I drove 30 minutes to the store thinking surely an in-person conversation will resolve this. The store manager wasn't there. I was assured he'd get in touch with me and that never happened. They did, however, open a ticket for me to "keep an open line of communication." I checked in after a week on that ticket and got a robotic reply, once again, stating "all sales are final." I would give Ashley Furniture zero stars but the couch I kept is quite good and the staff are all very friendly. It's basically the nicest "Sorry we can't help you" you'll ever get.

Great service Mohammad Edris Nasir was very polite and helpful

Sushma spent a lot of time with us and was very knowledgable.

Visited this outlet few days ago. I was forced to run a pre-authorization for credit via Synchrony bank without even finalizing my furniture. I was told it would be a soft check and its always good to know. I received mail recently that credit was applied on my behalf via Ashley. Absolutely shocked at the level of scam being run to get commissions. Please beware.

Had a great experience getting furniture here. Ricky was very helpful, and easy to talk to!

Rediet (Red) was incredibly friendly and helpful. She assisted my partner and I in finding the perfect sectional couch for our apartment. Red was clear and thorough about the ordering and delivery process, and our couch was delivered on time with no issues. Thank you Red and Ashley Furniture for providing us with the perfect couch for our space that we can enjoy for years to come.

Cherif was super friendly, helpful, and knowledgeable.

I had a great experience with Mr. Nasri. He was very helpful and he definitely helped me look for what I need. He was very patient with all the going back and forth of the designs I wanted. He also has a good character and passionate to his job.

We worked with Nazia at the Lynnwood store and she was fantastic!! She was not pushy and initially just let us browse until we started to settle in on the things we were interested in. She was extremely knowledgeable about all of the products, and particularly the mattresses and adjustable beds, which you want since they are a big investment. There was a potential issue with delivery timing and she worked very quickly with the store manager to get it sorted out and expedite the delivery. We will be going back and working with her on our other rooms!!!

Customer service was great. Mohammed helped me find everything I needed

Good service!

Colten, have a good customer care and he's very good in pursuing a customer and give different and very relevant ideas with of different products, very patient

The seller Ali was very good. I’m very pleased with his communication and help.

I had been shopping for a few weeks to find a new couch. I walked into Ashley store and Ali helped us find the perfect couch at a great price within my budget. He was very professional, Knowledgeable and not pushy at all. The delivery was quick and I'm loving my new couch! very happy with my purchase and definitely will shop at Ashley in the future

Service provided by Cherif is outstanding!

Cherif

I was greeted as I entered the store by Doug and he shared where to find the variety of dining chairs available throughout the store. He asked if I needed any other assistance and I said that I was happy to look around and after I sat at every chair with the style I was looking for, he was very helpful to get me set up with the order and delivery. I am excited to have friends and family over to enjoy a meal around the table with these gorgeous chairs from Ashley!

Yong is very knowledgeable and great to deal with!!

Very bad service cherif

Cherif was great and easy to work with! Left very pleased with purchase

Sushma made our shopping experience positive and easy!

Yong is hands down the best sales lady ever. We were laughing and having a good time and we found our dream couch right away. Also side note the front desk girlies are wonderful alternative baddies and we love them. Never shopping anywhere else.

Yong is the best!! Helped us find the couch of our dreams ♥️♥️ love love love!!

CHERIF WAS GREAT TO WORK WITH VERY KNOWLEDGEABLE, HELPFUL, OVERALL GREAT EXPERIENCE COME TO LYNNWOOD ASHLEY. THE MOST HELPFUL STAFF

We are so happy and thankful to Yong, what an amazing person, very honest and helpful, we got exactly what we were looking for, a nice sofa and a bed frame, we’ll definitely recommend this place and Yong to our friends, also thanks to Michael for double check our info lol.

Yong was an amazing saleswoman that helped me find the perfect furniture for me and my home!

I’m in love with my new couch! Thank you Ashley

The store and couch were great, but the delivery was terrible. The guy was in a rush and very rude. We ended spending a lot of time and sweat re- adjusting the couch after 'white glove' service was concluded.

What a nice place! My salesman Hassam Karim was excellent—very knowledgeable, intelligent and friendly with no pressure. Mike Bergstrom, the sales manager was also great and accommodating. I would highly recommend.

I found my dining set at Ashley furniture Thank you to Yong for being so kind and helpful from the start! She was very quick and kind and patient with me and my family/kids. 10/10 thank you Yong. Definitely recommend, ask for Yong

● EDIT ● DO NOT PURCHASE FROM ASHLEY! Wife an I are at a loss for wrds. Long story short...all beds...dimentions are off (In ALL ways) by not 1, not 2 but THREE + inches., Overcharged and when and IF you can reach someone, they brush you off to the next person (whom ALL have extremely broken english). We are going on 2 months now of push & shove. Absolutly no accountability. Needless to say...we're STILL at it and WILL NOT stop until handled to the fullest. Ashley WILL Never see us, my family nor friends Again!! PS...Been shopping with Ashley for at least 40 years NEVER EVER Again! Awesome experience with the folks at lynwood store. Very nice.

Hassam Karim is a young vibrant man, he extremely talented and good sales man. Very energetic and professionally executed man.

DO NOT SHOP FROM THIS STORE!!! WORST COSTUMER SERVICE!!! I recently shop from this store and spent almost $5,000 for a few items.And one of them is a floor mirror, unfortunately when it arrived it was broken already.Called support and I was instructed to bring it back to the store before they can issue a refund or a replacement. Travelled 45mins to get to the store on a Monday and one of the associates said two of the employees called out so they are short staff for the day and all they can do is received the item and they will process the replacement the next day.Fast forward,a week gone by and did not hear anything from them no emails no phone calls.Called them the next Monday and took maybe 20mins before someone finally answered the phone and same reason I get again, 2 employees called out and they couldn't give me any answer or an update about this case. No available supervisor to talk to and no one can help. Seems like if you are shopping and about to spend some money they have all the people to help you out,but after you buy from them and have a problem like mine.You don't have anybody to talk to and no one can help you out.

We had great experience. First time buyer’s from Ashley. Mohammed Edris Nasri great helping us. Easy to talk to no pushing us to buy. Will go again

Mohammad edris was very helpful and went out of his way to answer any questions I had. Thank you for all of your help!

Cherif was good to us and have lot patience whit me thank you

I had an amazing experience with Ashley furniture! The quality of the pieces is outstanding — sturdy, beautiful, and exactly what I was looking for. The staff was friendly, knowledgeable, and made the whole process so easy from start to finish. Thank you Colten

Super helpful and attentive ! We appreciate Mohammad Edvis Nasir very much

I recently purchased a Larce sectional sofa with the help of Yong, and I couldn’t be happier with the experience. Yong was incredibly helpful and made the process smooth and easy. I also got a very good deal, which made it even better. Thank you, Yong, for your great service!

Colton was absolutely amazing! He answered all the questions my wife and I had with ease and expertise. We really appreciated how he gave us the space to browse the store at our own pace, without ever feeling pressured or rushed. At the same time, he was always nearby and ready to help whenever we needed him. His perfect balance of professionalism, helpfulness, and genuine care made our experience at Ashley outstanding — and it’s the main reason we chose to make our purchase there. Thank you, Colton!

Ali was amazing and so incredibly helpful , knowledgeable and fun

Khaled and tali Yong they were very kind 😇 and they were helpful and we just wanna say thank you very much

Sushma was great

Colten was able to answer all my questions. I didn’t feel like he was trying to sell me something but he gave me time to look, ask questions and then choose. Thanks Colten P

My husband and I were extremely pleased again with Sushma and her outstanding customer service while shopping at Ashley’s. Sushma assisted us in buying a mattress and is very knowledgeable about the different options. We appreciate her and will ask for her in the future.

Rediet,she is the best salesperson I have ever met. She is patient and professional. And I like the store manager Khaled he went above and beyond for us and we appreciate him and all the team at Ashley.

Nadia was amazing. Super helpful and told me all the information I needed to know to find the perfect sectional for my apartment. The ordering process was smooth and she even went out of her way to make sure the delivery date and time could be when I didn’t have work.

We had wonderful experience at this place. Nazia helped us buyuing stuff. She was very informative and she definitely knows what she is doing. I would highly recommend definitely the store and Nazia!!

5 Stars – Amazing Service from Doug!! I had a wonderful experience shopping for a dining table, thanks to Doug! He was incredibly helpful, knowledgeable, and patient throughout the process. Even when there was a hiccup during the payment—due to a software issue—Doug handled it with professionalism and made sure everything was sorted smoothly. His positive attitude and dedication truly made a difference. Highly recommend asking for Doug if you visit the store!

Recently bought a sleeper sofa from Ashely Furniture in Lynnwood and it was seamless. My sales associate, Nazia, was helpful and friendly, easily able to answer my questions. Then 2 days later I had my new sofa delivered. Couldn’t have been a smoother process. I will definitely return to this store for future furniture needs.

Worked with Yong at Ashley and she was fantastic. She has helpful and gave us advice and space. We found what we were looking for and she suggested we keep looking to make sure it was our favorite. She was fun and got us a discount!!!!

Ricky did a great job. He gave us all the info we requested and made it was able to get us checked out quickly, which was our goal. We went in for a chest of drawers and he found us what we needed at a price that worked.

Yong was great. Very nice really good at her job.

Jyothi helped us in finding the perfect dining table which we were actually looking for. This store has very good collection.

Great selection and Rama was helpful in meeting our needs and answering any questions.

I had an awesome experience at Ashley Furniture with Cherif. He made buying a couch super easy. He was enthusiastic about the merchandise and patient with indecisiveness. I felt really heard and all of my needs were met. He went above and beyond to help!!! Absolutely awesome!!!!!

A wide variety of selections at reasonable prices, complemented by courteous customer service here at Ashley Lynnwood.

Cherif was really nice and super helpful! Very patient and informative!

Too bad that the store can't follow through with delivery confirmations. Twice it's been scheduled, twice no-shows. Twice missed work. They send delivery confirmation texts and everything. We have given up and are getting our $ back. 3 pieces of furniture we'll have to find elsewhere. Really disappointed. They push you to at sale time to write a great raving google review, everything was down hill from then. *New furniture coming from Mor now, no delivery fee. We were given direct number to salesman if we have any issues like we did at Ashley.

We had an amazing buying experience. We were helped by Mohammed Edris and he did an exceptional job in helping us navigate the various choices we had.

You walked till Ashley‘s furniture and we met Colton greeted us upon arrival we were looking because we just bought a new home he took us to every single sectional and explain each detail precise of the material to the comfort Of the couch. We let them know that we were not purchasing today that we come back tomorrow which we did and he spent at least another hour with us when we were indecisive about two couches that’s real customer service Right there very patient understanding! Also the manager Michael Had a great personality super chatty Made us feel super comfortable definitely will be my at home furniture store!!! This is a great team!

Pretty great place to shop for furniture, we decided to get a fireplace and stuff for our bonus room since we're finally decking it out now and all the employees there are great people, so overall huge W of a place if you ask me By the way, ask for Cherif he's the GOAT.

My experience at Ashley Furniture was truly enjoyable, all thanks to Cherif! His friendly demeanor and professionalism made the process seamless and stress-free. Cherif took the time to understand my needs and offered thoughtful suggestions, which I greatly appreciated. If you're looking for exceptional customer service and a pleasant shopping experience, Cherif is the person to ask for!

Yong is really nice and very helpful! Thank you for helping us choose the furniture for our home!

Ali was fantastic! He helped us find a couch and ensured that it would fit in our doorway. He was extremely kind and remembers us from earlier in the week. Would absolutely buy from him again!

Yong was the best!! Ask for Yong when you come in.

Hassan was AMAZING. Professional, knowledgeable and fun. I will look for him EVERY TIME we are shopping for new furniture. If I could give him a billion stars, I would. Thank you Hassan!

I am very satisfied with Tyothi. She helped us a lot.

we got a great couch! perfect for our apartment!

Bought a couch here, everyone was nice!

Colten and Louise helped us out and were very welcoming. Definitely will be coming back again.

Great experience! Sushma was fantastic in giving us details and space to make our decision. She was informative and friendly. Ask for her if you can!

Colton had Great customer service, and knowledgeable.

Yong was great!

I had a fantastic experience shopping for my living room furniture thanks to the incredible support from Hassam Karim. From the moment I walked in, he was friendly, knowledgeable, and genuinely interested in helping me find the right pieces to suit my space and style. He took the time to understand what I was looking for and guided me through the selection with patience and professionalism. The entire process was smooth and enjoyable. I highly recommend this company—and if you go, definitely ask for Hassam. He truly went above and beyond!

The manager of the Ashley store in Lynnwood treated me very disrespectful. I asked from the beginning if they can match the prices from their website since they have better deals and they said that they can but in the end he got mad and yelled at me in front of all other customers because he wanted to overcharge me for the delivery and I said that I can order them online then because is the some distance between the warehouse to my house. When they deliver the furniture they were two guys. One was in his phone talking personal stuff instead of helping the other one and they made a big dent in the wall. I do like Ashley's furniture but the customer service is horrible. They need to hire professional stuff.

Shout out to Hassam Karim who was really awesome to work with. He was very patient, kind and pleasant to work with. We would highly recommend asking for Hassam when visiting this store!

Nice furniture, reasonably priced, and delivered to your front door. Look for sales, they can save you big dollars.

Everthing went as it should…. Showed up on time for delivery

Great service and the delivery guys were awesome also

Nazia and Richard both helped me and were very nice! Great selection, I ended up buying a sofa and love the color.

After a not so great experience at a previous furniture store that shall not be named I was a little nervous to go couch shopping again. Hassam Karim was very friendly, knowledgeable and easy to talk to. He showed me multiple different options for couches in the same range I was looking for and ultimately helped me pick out my perfect couch. I really appreciate his help and looking forward to my couch being delivered !!

I had a pleasant time here I was helped by Lea and Jyothia they were very helpful and swift with there actions. I was able to furniture my new apartment. Thank you !!

Mohammed was super helpful and made the shopping experience so easy! Thanks Mohammed

We have been very dissatisfied with our experience at Ashley and will never buy anything here again. We purchased the extra service that if it was screwed up, they would fix it. I’m not sure what we paid for that but it felt like it $500? The two couches were $3700. The extra service lasted 5 years. So right away we noticed the left arm had no padding and we notified them of that. They sent out a tech who said he could fix it by taking the entire couch apart in our living room, adding the padding to the left arm. Wow- I mean, that feels like the entire couch will be worse off afterwards to me. I would much rather have had the choice to just replace the couch. As you look at the couch, you have to basically take all the staples and attachments off, take the back off, dismantle and strip the couch, put the padding in, which was foam and not sure that’s even the same material as the other ones, and then re-attach it. Part of the reason we choice Ashley was that they are a massive furniture conglomerate. So we figured that standing behind their product would be easy for them. They are a complete scam and joke. Avoid them at all cost. Don’t bother buying anything from them. Go to Costco. Ashley makes it an absolute hassle and unpleasant experience to help anyone that bought something. Avoid Ashley. They aren’t going to help you. Definitely don’t buy the extended warranty. Oh- the arm rest has no padding in it? Let’s just swap that one chair out for you. No problem. Oh- let our tech completely dismantle the couch, stick some padding in the arm rest and leave you with that. That seems absurd.

Nazia was really helpful in explaining about different furnitures and making us choose the best!

Very good customer care..Im impressed Helped by Sushma

The buying experience was quite easy, and I appreciated the ease of their sales. The delivery was fast, and I like my furniture very much. Unfortunately I have found that the offer of 1 year no payments no interest was untrue, 2 months later, and I feel duped. SO very disappointing.

Mohammad Edris, great guy that made our purchase a fun experience! Very professional. I give you 5⭐️

Yong & Michael were great! they provided a great service.

Nice selection. Yong answered all our questions and showed us around. Recommend going into the store.

I've gotten Ashley furniture pieces off and on throughout the years, it's solid stuff that has so far lasted 20 years and going! Got a bunch of new pieces recently at this location and Rama was awesome in helping me find everything I needed. Great spot, easy parking, friendly and easy delivery, good pricing.

Nazia was friendly, efficient and helped us find the perfect sofa. Great service!

Great service and products

Colten was great! Knowledgeable, not too persistent, and very helpful! We were in and out with new couch in less than half an hour! Highly recommend!

I had a good customer service, very helpful I will be coming back again.

Yong the GOAT frrr!!!

Sushma was amazing. She is very knowledgeable and so personable. She was patient with all of our questions and was very fun to work with.

Incredible experience at Ashley today. I purchased a beautiful and comfy Snow White couch with Rama, who carefully recommended something we’d like. She was incredibly kind and helpful! We would highly recommend to anyone looking for a sofa.

We had a wonderful experience working with Sushma while furnishing our home. She was incredibly helpful in guiding us to pick the right furniture that matched both our style and comfort needs. Her attention to detail and genuine interest in understanding our preferences made the whole process smooth and enjoyable. What truly stood out was her recommendation of the perfect Tempur-Pedic mattress along with the right base. I’ve been struggling with back issues for a while, and her guidance made a noticeable difference in my comfort and sleep quality. Sushma’s expertise, patience, and personalized approach made a lasting impression. Highly recommend her to anyone looking for not just furniture, but a thoughtful and tailored shopping experience!

Rama at Ashley in Lynwood was great. She answered all of our questions, helped us through our decision making & was not pushy. She helped us through the furniture buying process. We had a great experience working with her & the team at Lynwood.

Great hospitality and great support. Ricky is your guy when you are at Ashley’s Lynwood

Colton was great! Was very patient while I selected my daughter’s new furniture- would use him again!

Valerya served us with excellence, very polite, answered all our questions. Great service.

Colten helped my boyfriend and I out last week! we just moved to WA from TX and helped us get all the basics we needed asap!:)

Great experience all around. Sharon the sales rep was wonderful to work with and the delivery men were kind, professional, considerate and careful. We have had three deliveries and the two men delivering for you far exceeded the other companies.

Great sale man, Ali

Ali was very informative and helpful in helping my wife and I find our furniture. Strongly recommend working with him!

Great experience!

Valeriva was great to work with!

Colten was a great help, explaining how each adjustable works. He also talked to the manager so I could get a birthday discount. Ashley is my usual furniture go to place

When I went to Ashley in Lynnwood to replace my old couch, Valeriya was very helpful in showing me options based on what I was looking for without any pressure. She also gave a great recommendation for a head pillow (the right size that didn't give me neck pain!) and gave me a refresher on adjustable beds. She was able to schedule the delivery just a few days later and informed me of the details on the warranty. Unfortunately, because of my measurement mistake, the delivery crew were unable to get the couch through my narrow stairway. (The crew tried very hard! They gave me the number to call for claims before they left). So on my 2nd trip to Ashley to pick a different couch was when I met Ali (who showed me options for modular sofas and set up my new sofa purchase) and Nancy (who followed through with return and walked me through the process of moving forward with the new one). Nancy called me a few days later (as she said she would) when the return had cleared. On my final visit to conclude my purchase, Kay helped me out with the paperwork and scheduling of the delivery. Everyone was very helpful and friendly! Thanks to my silly mistake, I got to meet most of the wonderful crew at Ashley in Lynnwood! I highly recommend going there.

Manager is unkind and sales man always charge the additional cost!

Yong was very patient and extremely helpful on getting our couch! She helped rearrange it a couple times to make sure we made the right decision. Super excited thanks again!

This experience was terrific. Our new couch is so comfy, and the sales people and delivery guys were so helpful and friendly.

What a great experience at Ashley Furniture in Lynnwood! Sharon our sales rep was super helpful and kind. She assisted us as needed and was never pushy. She was awesome! We ordered a new sectional and absolutely love it! Highly recommend shopping here!

Wonderful experience. Helpful but not over the top

Ali was amazing in my purchase , he was efficient, Speedy and made my sales experience a breeze!!

Helpful. Happy. Couldn't be more satisfied. Rediet could not have been more helpful.

Rama was great!!!

Our salesperson Colten was very helpful and courteous

Thanks to Yong for her help today. We left with a new couch after weeks of trying to find the right one!

Colten was very helpful in our search for dinning chairs. Overall Process was very smooth and quick

Great customer service from Ollie!

Such a great experience! Mike the sales manager was very helpful helping me purchase a clearance living room set. Ali my sales associate worked with me on pricing and made sure we had all the info we needed to ensure a smooth sale. I highly recommend this location and Ali in particular. Thanks again Ali!

It was very fast, straight forward and the service was super friendly and effective. The couch arrived in perfect condition, and it was installed super fast.

Colten was nice and helpful

Colten was a delight to talk to and super helpful. Was able to find a sofa in a jiffy!

The sales person was Very hopeful, help us pick out nice pieces and set up for the delivery. I would definitely recommend Ashley.

Couches are great, delivery was great. The only thing that bothered me a bit was how pushy the sales lady was. She tried to push the extended warranty thing on me sooo many times.

I had to buy new furniture after realizing the original purchase was not going to work for our apartment. Nazia was able to help me get the new order done correctly and was extremely helpful and professional throughout the entire process. Best furniture buying experience in my lifetime.

Valeriya was incredibly helpful and we were surprised to find so many furniture items that would go great in our new home. She was a huge help and made the experience very easy.

As we know buying furniture or something new is never easy but walking into Ashley I met a young man named Ali, very knowledgeable. Very respectfully and understanding of the furniture in the store. He was just not a salesperson. He wanted me to walk away knowing am happy with what I bought. I never know foundation or boxspring some people call it comes in different sizes. I know that today from the young man. If you ever walk into Ashley furniture, please ask for Ali

Rama provided exceptional service during our furniture shopping experience. ​H​er expertise and attentiveness made the process smooth and enjoyable. Rama patiently guided us through various options, helping us find pieces that perfectly suited our needs and style preferences.

Yong was great

Nancy, Office Mgr, is super great, nice, helpful, and got my request and problem resolved when no one else would step up. Thank you Nancy, for helping me and making it all happen quickly and without any problems. :)

Yong was so helpful with the purchase of our new sofa!

Angel and his partner were efficient and respected our home.

Ali helped me and was very helpful. We ended up with the perfect chair

From my in store experience to my delivery experience. This store is amazing. Great people, very knowledgeable and professional

Yuriy at the Alderwood Mall store is awesome! He was very professional and made the experience enjoyable and fast. There was no pressure to buy and I felt comfortable trying the different products available.

Yong was extremely helpful and made my experience the easiest and smoothest I have ever had

Customer service is a mess. I ordered a couch from Ashley and I took 2 days off of work to sign off on the couch, both times having the couch delivery get cancelled due to financial hold, which when I followed up on it through the company I was leasing through, they told me the store was lying to me and that there was no financial hold. Ashely’s customer service was almost impossible to get ahold of and when I finally got in contact, I get told two different things. Once the couch was finally delivered I noticed the lease was $600 more than the couch, so once again I found myself not being able to get in contact with the store so I went in person and was given a paper showing my fees which showed a $200 5 year warranty I never was told about or agreed to and a $200 delivery fee that was never disclosed to me. When I try to get some compensation for the mess with the delivery or for the things I was never told I would be paying for, they denied. In the future I’ll be buying my furniture from JR or Costco. While Ashely’s has nice couches, the store is untrustworthy and a mess.

Avoid buying here. The quality is not the same as what is displayed in the store, and returns are not possible. Disappointing experience!

Great service. Appreciate Yong’s service and candidness with my purchase

Nacny in customer service was amazing. She listened to me, which is great so she then understood what I was asking and then she helped my based on my needs. Wonderful!

Thanks to wonderful Valeria! She is amazing in and listens to her customer!

Never buying from them again. We purchased a recliner sofa from store. The delivered sofa does not match the showroom model. (At the time of purchase, the sale rep told us the model in the show room is new and guaranteed us we will get the new finish just like the one in the room.) Then we received the one with the old finish. We went to the store and called customer service. Both kicking balls saying it's just the lighting. I am a design professional and knows differences between finishes. The customer service just closed the ticket without even letting us know after we emailed them photos of both model with close up pictures. We called again and they say they will re-open the ticket and reach out. Haven't heard anything again.

A big shout out to Ashley Lynnwood furniture store 🙌, especially thanks to the very warmful and insightful introduction tour from Rama and her manager Mike, etc. With their help, I was able to find good deals of bedroom sets along with high quality mattress. Their customer service lines and their timely delivery & furniture installation are also very professional and helpful for me. I would highly recommend people to Ashley Lynnwood.

I went here looking for a new couch and new kitchen table . Selection of both categories was great and I was easily able to find what I was after. The salesperson, Yong, was very helpful. For example, I mentioned that I was looking for something cat resistant for the couch, and she immediately took me to a couch very similar to the one that I had been looking at, pointing out that the model she was showing me was microfiber which is among the most cat resistant materials out there for couches. That aligned exactly with what I'd read online after consulting several sites and threads on the subject. Similarly, she directed me to the table that I ended up getting after I told her I was looking for something small that can be extended. All in all, it was a great shopping experience and I will certainly visit again when the time come.

We recently bought dining chairs from Ashley Furniture. The sales associate, Rama, tried to upsell us at every turn and wouldn't let us browse without constantly interrupting and asking us if we wanted to look at something else. Once we had found the chairs we liked, she automatically added a $99 delivery fee without telling us until after we had finished checking out. At this point we were frustrated and wanted to leave and figured if the $99 charge included assembly, then it was fine. What wasn't disclosed is that there was no assembly associated with the items we bought. We were effectively scammed out of $99. If you go to this location, do your due diligence and ask about any hidden fees. Update: I emailed the store and response I got "we’re unable to refund the delivery fee since the items were successfully delivered". Their responses to these negative reviews are performative at best.

Yong was amazing, she helped me get great prices on great furniture for my new home.

We had a good experience at the store. But the delivery persons were quite rough with the furniture boxes, dropping the several times. Luckily the furniture was ok.

Walked in looking for a specific color and style of Sofa, Valeriya the sales associate steered us in the right direction and was never pushy or annoying. They have decent prices and great products. I highly recommend Ashley home store in Lynnwood. Shout out to Valeriya for taking good care of us.

My entire buying experience at Ashley was great from start to finish. My salesperson, Yong was wonderful to work with, the dining set I chose was in stock and was delivered in less than a week. Delivery was smooth and they got it set it up quickly. Overall I am very pleased with Ashley and will definitely shop there again for other furniture needs.

The Ashley store had a lot of variety of styles and colors. The staff were very friendly and answered all of our questions. We ended up purchasing a few different items and we were very happy with the shopping experience!

Val was personal, attentive, extremely knowledgeable and made the entire experience breezy.

I had a fantastic experience working with Yong at the Alderwood Ashley’s store! She was incredibly helpful, patient, and knowledgeable, guiding me through the options without any pressure. Yong listened and made sure I found exactly what I was looking for and was able to get me a special deal. Her friendly attitude and professionalism made the whole process enjoyable. I’d highly recommend her to anyone shopping there!

Our showroom experience was good, as was our salesman Colten. And we are more than happy with the sectional we bought. I was a little bothered when the order was written up for us to sign, and the deluxe delivery service and the optional 5-year protection plan were both added without our even being asked if we wanted them. I suppose that is their somewhat shady sales policy.

Yong helped us purchase a pull out couch for our guest bedroom. She was extremely professional and very helpful! We will definitely be back. Thank you Yong!

Yong was very helpful and knowledgeable! Super easy experience

Great collection and the lady who helped was really patient and nice ....

Bad return policy. 72 hours from receiving packages is not enough time to evaluate furniture.

Yong was extremely helpful in funding new furniture. She went above and beyond to show us all options and showed us an option we did not even know was available. Great service and very helpful

I am obsessed with Ashley Furniture, this place is the best. Rama was absolutely amazing! From the moment I walked in, Rama took the time to understand my needs and helped me find the perfect mattress and base. Thanks to Rama, I discovered my favorite massage base bed and mattress, and I couldn’t be happier! If you're looking for someone who is knowledgeable, patient, and genuinely cares, Rama is the one to ask for. Highly recommend!

Very helpful

We had an absolutely incredible experience here. Yuriy was the best advisor and helped us find the exact furniture we wanted. He was very personable and we laughed all throughout our shopping trip.

We worked with Yong at the Lynnwood location and she was terrific. Very friendly and insightful on her recommendations that best tailored to our needs.

We purchased a dresser and nightstand and are very happy with them both! The customer service in store was great, delivery was easy and quick. Will be shopping at Ashley again!

Sharon was amazing in helping us purchase our new couch! Very kind and friendly service through the entire process! We are absolutely coming back to shop because of how welcoming and nice she was :) thank you Sharon!

Yong was very friendly, exceptionally helpful, and quickly answered all our questions while helping us find the perfect couch for our living area.

Colton was amazing helping us find the perfect bed. I really appreciate the attention to detail and all the options we were given. The whole experience was top notch!

Yong took fantastic care of us!!!

Satisfied

Colton was very helpful

Yuriy was very helpful and patient with us trying to decide on furniture for our rec room. He was polite and professional.

Yuriy helped me pick out a comfortable and affordable couch quickly and hassle free.

Wonderful experience purchasing new sofas from Yuri at the Lynnwood store. He is a kind and friendly salesperson...thank you for your help!

Nazia answered all questions and was very informative about our purchase of a sectional and how to configure it for our space. She was very patient during payment and chatted with us in the down time.

Zazia was amazing 👏

Just bought a beautiful chest of drawers! Customer service was excellent and delivery guys were great!

Excelent service provided by Yong, we are super happy with our purchase!

Our salesperson Rama was the best! She went above and beyond showing us all options and listened to our ideas.

Yong was fabulous and thoughtful as we were shopping for our table and couch. She encouraged us to reorganize the showroom to best fit our needs! Highly recommended!

Yong was very helpful and got us in and out with a sleeper sofa ordered and scheduled for delivery. Great customer service! Thank you!

We buy furniture good costumer service they delivered in good condition thank you will be back again

I recently visited the Lynnwood store where Colten assisted me through the process of purchasing the Maimz sofa and ottoman (caramel). He did a great job answering all my questions, was super helpful and kind, and is very well versed at his job. He made it an easy and smooth process. Thank you Colten! I am very happy with my new sofa/ottoman. It’s a totally different vibe from my sectional, which I wanted, and still gives all the cozy feels. Also, a great price point for both!

I want to thank Leilani for her customer service. My husband and I purchased a set for our living room. Leilani was informative. She took the time to help us find what I was looking for but most importantly Leilani gave us the space to decide. I enjoyed her customer service, knowledge about the products on the floor and to top it off her kindness seemed genuine.

Poor customer service. I requested help trying to find assistance repairing a table and never heard back. The warranty I was sold did not cover 'mechanical/moving parts' which excluded the mechanism for the butterfly leaf table I purchased. Therefore I was advised to call the store to get a referral for out of pocket repair work. I never heard back from them....