Ashley | Lynnwood, WA 98037

Awful experience! Don’t waste your time. We ordered furniture in March and in June, we still hadn’t received anything so we canceled the order. They talked us into getting a different set that was in stock. All went well with that except they put charges that weren’t ours into our credit line(close to $400). I’m still in the process of fighting to get them to remove it. They have admitted fault but continue to not take the charges off. We also have the proof from the fraudulent receipt. I’ve spent hours upon hours with nothing but excuses on why it’s taking so long to remove. I’m not the only person that’s had this issue. We should have known better when someone else was in their complaining about fraudulent charges as well, the day we purchased. You’re much better off going to JR furniture.

Great customer experience. Maria was were thorough explaining about all available sleeper sofa options. She did her best to provide an awesome customer service.

Needing apartment furniture for our son, we called the Lynnwood Ashley Furniture store to make an appointment. We were paired with Valeriya and Lynnese, who were exceptional. Valeriya worked with us for two hours to furnish our son’s first “adult” apartment, and exceeded all our expectation! She was personable, knowledgeable, responsible with our budget, respectful, resourceful and very kind. She was generous with her time and presented options we hadn't considered, even going above and beyond to help my son ensure he would love his new place. Once we had wrapped up our consultation with her, Valeria offered us her contact information, which we were grateful to have - the scheduled delivery did not occur and we were almost left high and dry. When we called to ask Valeriya for advice, she immediately responded and fixed the problems, ensuring the delivery went off without a (further) hitch. Thank you for all your wonderful help!!! -Annette & Terry Wilson

Very good collection, if you visit first time you will be given full attention, if not first time visiting then you are your own. We were greeted very nice , asked few questions and offered help but on the last question they said please explore yourself. I had to ask many times and call salesman many times as prices were confusing and the total did not match you. When I enquired about the price differences they said we will provide discounts at the end.

I ordered a bedroom set for my kids. They missed the delivery date and did not notify us (meanwhile we have cleared out the room preparing for delivery). I've spent an hour trying to reach someone and no one can tell me where the furniture is or when it can be delivered. For a furniture store, I think this should be pretty straightforward. Very frustrating. I will not be shopping here again.

Everything was good in-store. I had a wonderful time getting furniture, and even though a couch was bought from underneath me, I was told that it would be a pretty quick turn around (given a short date). That's where everything good ended. The sales representative failed to mention that the entire purchase/financing was a credit card taken out in your name rather than a typical loan. -100 point credit hit later, it turns out the entire order (rather than just one part) was delayed but that information was withheld upon purchase. Furniture delivery was smooth and the crew was excellent. Then you try and set up autopay and they give you a week long run around yet again. I will NEVER use this company again as long as I so shall live.

They will gladly take your money but won't tell you your order isn't finalized. So you end up waiting for products you purchased without them actually sending it out.

Great prices and selection. Great financing