Ashley Store Olympia, WA

I will never shop at your stores again! Your salesman out right lied to us on two different occasions. First, he lied about the cost of the protection on the sofa. He said it was $300 and in fact is $595. Second he claimed that the original quote he gave us didn't include the $300 protect and proceeded to add $300 to our amount. The next issue we had was getting a copy of our invoice. It took me over a week and several calls with no luck. I ended up having to go back to the store to get it printed out. Last time I purchased furniture at your store was completely different experience. I realize you won't take any action on this issue. Must be nice to not have to worry repeat customers.

I ordered furniture in store and scheduled a sofa delivery with their AI Automated system as this is the only way to schedule delivery now according to the store employee. I cleared my entire day and waited for my order, and then called the store just to confirm the time it would be delivered. No one even bothered to call me to tell me the furniture would be delayed by weeks. No one called me to tell me. The automated system didn’t even send me a message. This is ridiculously unprofessional but of course they will just blame it on “the automated system” which also Happens to be an AI system btw. In the end, I cancelled my order bc why would I ever do business with a company that wastes my time and doesn’t even bother to tell me my furniture isn’t coming the day I scheduled. They lost a customer for life.

Sept 29, 2025 I purchased a temperpedic mattress and adjustable base. The base did not work correctly upon delivery. Ashley does not care. They got my money, they blame supplier. It’s been over 3 months. No new base, no parts replacement. Nobody takes accountability. I was told a motor would be replaced 2 months ago. No updates. I’m so sick of this crap. Ashley, you owe me a working adjustable base. Period. I get the same response every time. “We will send you an email”. ….never happens.

If I could give no stars I would. We bought a reclining sofa and liveseat set less than 2 years ago. We also got the warranty. Both are crap. After less than 2 years the recliner on one side of the sofa will no longer g9 down. I called the warranty people and they told me that it wasn't covered because it wasn't "accidental " damage. They said that it was a manufacturer problem. I spent a great deal of money to only have to replace my furniture is a crazy amount of time.

We went looking for a particular style swivel rocker. Ashley had it so we bought it. No stress no mess.

Joseph was great. Got us exactly what we were looking for without over selling. Knowledge and friendly.

Very helpful and Pleasant. My dad loved his new chair. I would shop there again. Thank you!

Avery, the sales rep that helped us on Sunday was excellent. Very helpful, very polite. Need more kids like him in today's world. Thank you very much Ashley. It was a pleasure doing business. We will be back

This one star review is for the second time we made a purchase here at the Olympia store. We should have known that spending thousands of dollars here was a bad idea when we wanted to carry out two small items and they could figure out how to let us pay for them so, we had to come back the next day. When we purchased our new bedroom set the sales lady was nice and professional and asked us when we wanted it delivered and she told us when it would “first be available”. We picked a few days later because they said we needed to remove the old bed and furniture because they don’t do that. We scheduled a day that we also could take a day off work because she didn’t know what time they would arrive but assured us that they would let us know. We did as we were told and got rid of the bed and furniture and then sat there waiting for the new bed and furniture to arrive. It didn’t and they didn’t call either. I called the store and the manager told me that they don’t schedule the deliveries and we would have to call the delivery company. If that were true then why did the sales lady have us at her computer and ask us to pick the day we want it delivered? I called the delivery company and they said they don’t have the bed is stock but it should be there in a week. Wow one week with no bed!!! Only it got worse, I called near the new delivery date and they said it would be another week. When talking to them it was like talking to robots so I asked for a supervisor and he was the same. They said “in this case I can schedule the delivery for the date I see”. They don’t know how to solve problems. Every time I called they told me a different date and said there was nothing that could be done. They didn’t care that we didn’t have a bed to sleep on for just over two weeks because they told us to get rid of it. It wasn’t until I got very mad with them that they finally pushed the delivery to get me the bedroom set in just two more days. If we are spending so much money with them, why do they treat us like we are not important? It’s like we are just a dollar sign to them and once they have your money they don’t care anymore. Yes, we should have cancelled and got our money back but with all the lies we really thought we would get it sooner by waiting than to start over. Stay away from this crazy mess or at least be prepared to sleep on the couch for a couple of weeks.

Be VERY careful if you are ever considering buying a mattress from Ashley. They will lead you to believe that if you are unsatisfied with the mattress, you'll be able to return it and get your money back--but that is misleading, there is NO money back guarantee and they are extremely careful to explicitly never say that. I just realized that I gave Ashley $4,000 for absolutely nothing. I feel like they just robbed me blind.

Great customer service and products

Kelly was very helpful and no pressure.

Update! They are claiming both pieces have been delivered. It is now Jan 5th 2026 and I am still missing the loveseat I ordered in store. They now have to file a claim which based on other reviews can take months! I feel robbed to say the least. The Sales Rep was great but the experience after the purchase has been horrible! Can’t get a hold of anyone via phone at the location. I placed the order in store the 23rd of November and upon delivery on the 15th of December, only one piece was delivered. I was never notified that the love seat was on back order and there’s no estimated date for delivery.

So the bed looks nice. But here's the problem, when my wife went into the store to purchase this bed for our son which was a big deal, it's his first big person bed which was also gifted to him by his Grandpa, she asked specifically from the people before she ever ordered it if the bed needed a box spring. She was told matter of factly and specifically that no it did not need a box spring. Now we have the bed. It was just delivered and guess what, it needs a box spring, yet we do not have one. My wife spent over 30 minutes on the phone speaking with people about this issue. She was tossed around to multiple people. She finally got somebody who she spent quite some time with on the phone who claimed they were going to be able to look into getting us compensation for the issue so that we could then buy a box spring. So she was put on hold, and then, after being on hold for quite some time she was disconnected. She called back and tried to get connected to the person she was speaking with and what they told her was. They had no way of knowing who she was speaking with and there was no such compensation. So now here we are purchasing a box spring which we would have purchased quite some time ago, how do we known we need one. But we were told specifically we did not need one. This is ridiculous and unprofessional, and the company should come and say it us for the issue and the box spring.

The employees were nice, but it took over a half hour to purchase a rug that we were leaving with.

Kelley and Ryan are very personable and a joy to work with. They answered all our questions and made us feel very comfortable. It was actually a lot of fun shopping for a new bed and furniture. I highly recommend working with Kelly and Ryan at Ashley furniture and would do it again in the future.

Anya was very helpful, showing my the chairs Ashley had on the floor that matched my interest. She was polite and very thorough when explaining the options for delivery and the timelines.

I had a very helpful young man. For not having worked at Ashley for very long I felt he was pretty knowledgeable.

Associates were very friendly and helpful

Love my beautiful dining set. Amazing service and delivery.

My wife and I were ready for a new mattress. We were greeted with excellent service. We took our time but, kept coming back to one in particular. Our assistant provided all the comparisons we needed. She was professional and so knowledgable. We enjoyed our shopping experience.

Kelley at Cooper Point was great!!

We had such an amazing experience at Ashley’s today. Anya was so wonderful to work with and in helping us select the perfect couch set for our needs. Highly recommend!

I've been waiting 5 months for a claim from this company. Now they call me and tell me I no longer have a claim, that they don't want to replace the sofas because they have electronic problems. My foot got trapped in one of those sofas. This is a disgrace of a store.

Avery was great and very knowledgeable, didn’t try pushing extras or rushing to get to the next customer. I’ll definitely be back.

Professionalism beyond his years, very helpful in finding exactly what we needed, very personable, and I will be recconendong him going forward!

Good shopping experience. Sales person gathered our specifications & showed the store options that resulted in a sale

We found a couch that we both liked at Ashley. It was easy to set up for delivery- though one piece was later on back order so we had to wait for that to get delivered a few weeks later. Before the last piece finally got here it was obvious that the sectional was too large for the space. When I called to have a console piece returned I spoke with Gabriella and she said I would hear back from “someone” in a week or two.

Sales person was very friendly an helpful in choosing the right sectional for our space. We purchased the atomon for extra sitting space when needed. The price overall was reasonable, with delivery. Delivery was fast an easy. Ashley communication upto an including delivery was outstanding, new exactly when it would arrive. Overall experience was great, very happy.

Great sales staff. Great delivery staff. And we (my wife, the cat and I) love the couch that we bought

Sales person was very helpful and fr iendly

The staff were more than friendly and helpful. This was my return visit and they helped me through everything and the leather couch and loveseat when it was delivered was exactly as expected And I was even shown how to put it together and take it apart, which will be helpful if I ever move

Everything went very well, you guys provided us with multiple pieces and we love it. We will always shop with Ashley!

Have purchased several couches and tables over the years. The sales person left us be until we asked for the

Just got a beautiful couch for a great deal. They were patient with me while I decided whether I wanted to follow through, and held it for me until I was able to arrange to pick it up. Although I wish they were able to provide some information on delivery options and services, I would think that’s something that would come up often that people would need help with, I was able to get a friend to help me pick it up, and two gentleman went above and beyond to help us, I only remember Joseph’s name. Thank you Joseph. This is my second couch from this Ashley store, this was a better experience than the first time about 7 years ago where they forgot part of my purchase when delivering and then tried to tell me it wasn’t part of the purchase. Eventually after providing documentation otherwise I was allowed to come pick it up from the store, which was inconvenient since I paid for out of city delivery and had to find someone willing to help me with a truck. But that living room set held up really well through several moves, cats, dogs, and roommates. Someone else is enjoying it now, and now I have a new stupendous couch to enjoy! I hope it holds up the same as the last. If Kelley hadn’t made it so easy when we walked in the door, I probably wouldn’t have purchased from them again, and now they have restored my faith in Ashley furniture and I'm sure I’ll be back as i have my eye on a couple of their other pieces.

Very kind and not pushy. Gave us several options as our request was a little different than usual when looking for replacement couch for our sectional. Spent a lot of time with us as we went back and forth trying to make a decision. Highly recommend!

Store is an absolute scam. Prices are hundred to hundreds of dollars more expensive than their website. Will only give you the pricing if you show them and they have to get “approval” Also the basic shipping “starts at $50” when online it is just free. I also found a tv stand for $70 dollars cheaper on Amazon. Same brand name and model. This was an online only deal, so drop shipping just like Amazon but for an increased price and ship time Use the store for seeing the pieces in person but order online or make sure you show them the online prices and don’t fall for their tactics to add a bunch of nonsense to your order. After reading all of these other reviews they feel very AI and fake. They all have the same key points highlighted in a disingenuous feel.

Great teamwork

Ashley representative Joseph Parks was very patient with me, he showed me varieties of mattresses I could pick from. I ended up purchasing a queen size mattress. He also went further to ask the manager for a military discount as requested if they give military discount. I will definitely come back to purchase more stuff soon. Thank you Joseph Parks.

Amazing in store customer service and wide selection of products! Our Sales Representative, Kelley Langford, was so personable, friendly, and spent all the time we needed to make a well informed selection of living room furniture pieces. From the in store walk about, to testing various ensembles, to purchase, being kept informed all along the way, including a first rate delivery team experience, we are super impressed!

Very friendly sales associate Ryan.

Ms. Michaela assisted me in selecting my furniture, and she was absolutely wonderful. My purchase included a sofa, recliner, and a dining room set. She took the time to measure the furniture, and, since I am a visual person, she took the time to remove the butterfly extention so I could better see the dimensions. She was very personable and professional. Wonderful customer service. Because if her, I will continue to shop at Ashley's..that and the quality of the furniture.

Thank you Moriah for your kind assistance

Cory assisted me to select a recliner, that will be used to help me recover from hip replacement surgery. Corey was extremely helpful with details and features of the choices. He was generous with his time and very personable. A final recommendation that he made, is the chair I selected. I am very pleased with the recliner because the positions allow me to adjust for arthritic pain. I slept well on it my first night of ownership. No pain in the morning! Thanks, Corey!!

Very nice friendly sales lady, not at all pushy. Very informative and helpful.

Fantastic customer service. Krys was the absolute best!

The store is fine. The customer service in store is fine. The furniture itself is junk. I purchased a couch in 2023, and silly me did not purchase the extended warranty. I did not think that I would need to because when I spend hundreds of dollars on brand new furniture, I expect it to last more than 2 years. So of course, Ashley won't do anything for me, I am out hundreds of dollars and I'm stuck with a broken couch. I will cut up my Ashley credit card and I will go elsewhere for a replacement couch.

Worked with Moriah. Very knowledgeable and worked with us to find a perfect living room ensemble.

Found just what I wanted at a reasonable price. Ryan was very helpful. Didn't rush me , was kind and answered all my questions.

Cory was our salesman and he was a great advocate for Ashley while helping my wife and I identify the beds we had hoped to find, and in our price range. He answered all of our questions and helped to ensure that our experience was very pleasant and successful. Thank you again Cory and Ashley.

Your salesperson (Joseph) approach was very professional and informative These are the reasons why I purchased your product. Thank you

Excellent customer service. Happy staff. Professional! I will definitely shop there again.

Anya was very nice to work with. He walked me through the store, I shifted gears and he was there helping me the entire time, he let me drive the shopping experience and gave me the time to look at rugs without hovering as he stayed near by. I was able to get exactly what I was looking for 😊. Thank you Anya!

We loved a recliner that we had purchased a year earlier and hoped to purchase a second one. We were greeted and welcomed immediately upon entering the store. We brought a picture of the recliner and the salesperson led us right to the same model. The recliner was on sale and the salesperson managed to get us another discount for the holiday and explained how we could save delivery costs if we picked the recliner up ourselves. Great product and outstanding service.

Michaela was awesome! Patient and kind. She helped me pick out everything I needed. The young fella that helped get things to the car was very helpful too! Overall, great shopping experience! Thank you!!

Great customer service. Deals advertised on internet were not the same as in-store, but staff were helpful and knowledgeable.

Marcus, great guy who knows his stuff would recommend him to anybody easy Peezy

Had great service and got what we wanted. We chose to pick it up ourselves so Tuesday we will see if everything goes smoothly as it did in the store. 😊 Also got a great deal on the furniture set with the holiday pricing. 😊😊

Anya helped us find exactly what fit our lifestyle! We were listened to, shown respect, and not hurried with our decision at all. The furniture we chose is very well made, comfortable, color we wanted, and will fit perfectly in our living room! Thank you, Anya!

Corey was very helpful, and we walked away with exactly the piece we were looking for.

My sales associate was friendly and knowledgeable. She worked through some technical difficulties with ease and coordinated my delivery. Quite a pleasurable experience.

Anya was patient and helpful in finding just what we needed

Tried ordering through Ashley online and it was a whole mess, this store helped me with what I needed in five minutes no issues. Lesson leaned!

Anya was so awesome! Answered all of our questions and helped us find a beautiful bed that we are both excited about. This was a great experience with a friendly, knowledgeable sales person who seemed to truly want to help us find something we'd love.

Anya was wonderful and made the shopping great fun! The second time I came in and Kelly was just as helpful. I must say, independent of the shopping experience, the computer system had some weird glitches and was unable to process my payment. And the email option to pay also was unable to process payment (there was plenty of $$ in all 3 types of payment options we tried). I had to come back in to pay another day. Not a big problem though. And Anya and Kelly were both sparkling examples of sales people that were friendly and knowledgeable to the point where I thought I was just shopping with helpful friends.

Michaela Huppe, we just perched a sectional from her she was very knowledgeable and a pleasure to work with.

visited Ashley today loking for a recliner with vibrate and heat. had a grest experience with J Parks. he was knowledgable about the chairs to fit my needs. great experience

Joseph was a calm, knowledgeable sales person who helped me immensely to select a Tempur Ergo Adjustable Base and a Storm 1 Pillow to help me improve my sleep experience. He worked with his manager Krys who gave me more information about ordering and use possibilities. This was a superb experience for me!

Very helpful, patient and knowledgeable sales team! Highly recommend.

Marcus did an excellent job. So helpful but not pushy!!!

Ryan at the westside Olympia store was great in helping me find a sofa that fit my specific needs. No high pressure sales and friendly help which I really appreciated! The store has a lovely layout which is inspiring for home decorating ideas. I’ll be back for other furniture needs!

For several weeks, I shopped with my mother-in-law for her new recliner. She wasn't happy with anything we found, and it was wearing us both down. I dreaded looking anymore. Until we walked into Ashley Home Store in Olympia, and met Marcus! He was kind and patient and made it a good time. We found the perfect recliner for her! She's excited, and it's not even here yet. Thank you Marcus, for making life a little easier for me. See you again!

Comfortable salesperson - social, interested in what I was looking for, but not pushy. Clean showroom that is easy to navigate. We bought a loveseat that looks exactly like its photo on the Ashley website.

I called the store and discovered I could view the piece I was interested in. When I mentioned I would be in soon, Krys told me to speak to Ryan when I arrived. As I walked in the store, I was greeted by Ryan and shown immediately to the item. We made the sale right on the spot, and I'm getting new barstools on Friday. Yay!

Krys was very helpful. No pressure, just answers.

Michaela Hope was a great sales person for us. She was helpful, had a good sense of humor and knowledgeable. I would recommend her highly. Thank you Michaela.

Absolutely love the quality and design of the furniture! The staff were friendly, helpful, especially Joseph and made the whole shopping experience smooth and enjoyable. Highly recommend this store for anyone looking to upgrade their space with stylish and durable pieces

Had a wonderful experience, Lyneese and Kelley were amazing, kind, knowledgeable, and fun!

Everyone was incredibly helpful and professional, going out of their way to assist customers in finding the best deals and leaving with quality furniture.

I found a dresser and nightstand at Fred Meyer that was an Ashley brand so I decided to go there and buy them, so glad I did , Ryan P was so helpful and knowledgeable!!

Highly recommend the staff was amazing, Kelly helped us out so much and was so welcoming when we came in. Her first question was our budget so we wouldn’t go over which was nice feeling because I knew I wasn’t going to get up charged or taken advantage of. The boss was also amazing but I forgot her name so I do apologize.

Store staff were friendly and helpful. Made my visit quick and successful.

Loved the young man sales person he was great no real high pressure sales. Marcus was a huge pleasure to do business with he even without a big tado got me the price I asked for on an additional recliner

Joseph was very helpful and made the whole process easy and enjoyable!

10/10 furniture store. The staff here are really amazing. I needed a mattress, and the sleep specialist Marcus Nickleson 100% helped me find the best option for sure. He did an excellent job listening to my specific sleep difficulties and helped me find the most affordable mattress option that still legitimately helped my bad back. I really appreciated how patient he was and how he was willing to take the time to make sure I was getting the best choice for me. His bubbly demeanor and kind confidence also really helped make the purchase an enjoyable experience. The usual stress of furniture shoping was easily forgotten because of the welcoming and kind atmosphere Marcus creates in his workplace. Nothing beats buying in store when the staff are this amazing! This location is totally worth your time (and one i will be coming back to).

Moriah was super informative, no sales pressure, answered all our questions, was super clear, and resulted in a sale of two couches.

Our salesman Ryan was very helpful and pleasant he made our experience a good one.

Great service. Ryan is a nice young man.

Moriah is awesome.

Moriah was very helpful. Great sales associate

Excellent customer service. Fun items.

Polite,helpful and knowledgeable of the products.

Had a wonderful experience. Salesperson , Moriah, looked online vs their in store deals to get me the very best deall. She was so thorough explaining everything, pricing, delivery, warranty etc. I highly recommend. No pressure at all.

We had a very frustrating experience with Ashley Furniture. Our couch delivery was rescheduled three times without any notice. We had already gotten rid of our old couch based on the original delivery date, so we were left without a couch for three weeks while they tried to sort out their internal issues. Unfortunately, the store was no help. Gabriella promised we would be refunded our delivery fee, but now, even a month after finally receiving the couch, we’re getting the runaround. They repeatedly promise to call back and never do—and now they’re trying to backtrack on the refund they agreed to. Truthfully, there are plenty of excellent, family-owned furniture stores in Olympia. I’d recommend checking those out before wasting your time (and money) here.

Demara made our visit great. She was very kind, helpful and informative.

Kelley was very helpful and knowledgeable about mattresses. We had the opportunity to try several in order to make an informed choice. We purchased a mattress, and are anticipating the delivery. Most of our furniture is Ashley and has proven to be of excellent quality. We will be returning to shop in the future.

Great service, very friendly staff.

My husband were in need of a dining room table that seats 8; and a small table for his watch collection. We just started looking for these pieces and Ashley’s was the fist furniture we walked into. We were greeted to kindly and not felt pushed to buy something. The guy gave us space. Looked around and found the two pieces we were looking for. They matched exactly what we were looking for; we were in shock how perfect these to pieces would match our style. The our sales person (Marcus Nickelson) was the BEST!!! If there is anything else we might need; he is our guy!

We had such a great experience purchasing our new dining room furniture . Our sales person - Damara was incredibly helpful and knowledgeable. Thank you for making this a wonderful experience!!

Customer service is excellent and very patient with my wife and I as we came in undecided and basically sat on every couch and recliner they had. I’ll be shopping here again when it’s time to upgrade more furniture.

Horrible. First they told me I I had to to buy the base that the mattress was sitting on and then when I paid for it, it was heading out the door. They decided that the base that the mattress was sitting on was it the right skew so I got a lesser value base than I was being advertised to, I will never come back here again, and I will tell everybody I know not to come here the manager was not very Consoling in argumentative wouldn’t make any amendments

Very good shopping experience. Bought a beautiful new couch and ottoman. Michaela Huppe did a wonderful job. Was very welcoming. Definitely deserves a raise

Beautiful showroom with stylish furnishings. Friendly helpful staff.

Joseph was very helpful and willing to answer all our questions and concerns. He made the process stress free and easy.

Service stellar!!! I’m a first time purchaser and Lynnesse was absolutely amazing! She was very engaged and attentive to the esthetic I wanted to create for my new home. I could not have asked for better service.

Staff was great, no pressure sale. Markus looked for any discounts he could get us. Would recommend Ashley Stor in Olympia Wa.

why delivery fee is so expensive

Love the look of the store and the customer service is amazing!

During my visit to the Ashley Furniture store in Olympia, I had the pleasure of speaking with Krys, the store manager. She struck me as a warm, friendly, and engaging professional—someone who clearly takes pride in both her role and the customer experience. Our conversation during my transaction was not only pleasant but also reflective of the overall high-quality service I received at this location. Krys embodies a personable and approachable leadership style that sets the tone for the entire store. It’s always encouraging to see management lead by example, and in Krys’s case, she does so with grace and authenticity. I left feeling well taken care of and impressed by the caliber of staff she represents.

Worked with in my price range and deliverd great service

great staff, very personable. quick and genuine about trying to find the piece for me. it was a pleasure stopping in and taking in all of the beautiful pieces

My family and I just had the pleasure of working with Joseph. He was amazing to work with and very knowledgeable. There was not pressure to purchase something we didn't want or need and there was also no push back when we wanted to take something off our cart to fit our budget. This world needs more salesmen like him. Thank you so much!!!

Moriah is our ride or die for the perfect blend of top tier customer service and personal space when shopping. She gets us!

Michaela H was my sales associate and I could not be more impressed. She has great interpersonal relationship skills and was very thorough. Great experience!

Marcus, the associate who helped us showed us around and let us browse. He answered our questions. We came back the next day with more questions. We looked elsewhere and came back to Ashley and found the dining room set that we wanted. Good merchandise and good service. Would recommend the store to our friends.

Helpful and courteous.

Our sales consultant was so kind and helpful. I came back specifically to see her. She allowed us to look and ask her questions . We will be back to see her again for the rest of our home.

Ryan pen is the best salesman and the most helpful person ever 11/10 just because of him.

Ryan Pen was a great salesman super attentive not pushy and super helpful

We needed a sectional with specific dimensions and Damara was great!!! Helped me fine a modular design that will work with my space. No pressure to buy extras just helped me get what I wanted and Kris the manager was really fun to talk to we visited while our paperwork was getting done overall great experience!!!! If you need furniture go to Ashley and ask for Damara or Kris you will get what you need and have a good experience as well!

Our sales associate was very helpful and she just let us look around at our own leisure. Super happy with the great service thank you.

I recently purchased a oversized recliner and love it. Perfect for my needs. The sales lady, Morieh McKee helped me and was very knowledgeable. We also shared a great conversation. It had been a long time since I could say that I enjoyed a sales person.

We had an Amazing experience here at Ashley Home Store. Moriah McKee was extremely helpful and patient going through our 3day adventure!! we closed the deal on our 3rd day with a little extra help from the store managers Kris & Jenny. Thank you so much!

I went to the Ashley Store in Olympia, WA to find a sofa with recliners. Mariah found the perfect unit for me in no time. She was very knowledgeable about their products and so kind. I highly recommended Ashley’s in Olympia for your home decor!

We had a wonderful experience shopping at Ashely’s Kelly was amazing

Polite staff helped close transaction fast on furniture I had already selected prior to arriving at the store, matched online pricing, and offered slightly better delivery timeframe without heavy pressure to purchase extended warranty. Great service.

Was greeted right away, asked what they could help us with and very knowledgeable about what we asked about and what might work for us. That young lady was done with her scheduled shift and a very personable & knowledgeable young man helped us thru to our purchase. Answered all my questions then effortlessly conducted our sale. Now waiting for delivery!! Thank you!

Ryan was awesome, I don’t like that we have to wait a month for it. Other than that, it was a very good experience thank you

The store itself has a large assortment of anything furniture related but everything is sorted in a way where you can't just look at one type like the "dinner tables" you have to go around the store looking cause they are scattered not in one spot. It was alot of walking .

Great customer service.

Watch the deceptive pricing! We had a great experience buying a sectional, then came back for some accessories. After check out we noticed the prices were different. We went back in the store and we're told the tag was wrong on an item, we did get a refund but the way that everyone just said "ok" and removed the charges was very strange to me. The salesperson also didn't seem to know the actual price overall not care. Very odd experience.

Great knowledge of all products Ashley provides. We like to thank Kris for the help.

This business totally deserves the five stars. We bought our couches a year ago. From the beginning we had great sales person that wasn’t high pressure at all. Knew a lot of information about the products. We made our selection and went with the in house financing because of the promotion they had at the time. We have loved our couches and a in new purchased. It has been a year and we have had an issue come up with one of the recliner mechanism. The warranty/ repair process has been seamless. Provide pictures and descriptions to tech support, they were able to diagnose over the phone. They shipped us the part and schedule a visit for the technician to come out and install the part. We have been very happy with the whole experience and will definitely be using them in the future.

I had a fantastic experience with Marcus at Ashley Home Furniture. Marcus was friendly and welcoming. He was very professional also extremely efficient. I found exactly what I wanted without any pressure. I highly recommend if you’re looking for a seamless and pleasant furniture shopping experience!

Purchase a king bed frame online. Tried to submit a review on their website. It won’t post because I need to verify my email yet no verification email is being sent. When I got the confirmation call of delivery they said they would be assembling the frame. That was a negative. Couple hours later and frustration. Love the look. However the middle supports are awful. A plastic peg with no thread to attach to. Would not recommend. Spend a little more and get quality furniture. Lesson learned.

Friendly, knowledgeable and let's you look without hovering!! Had what we were looking for.

Moriah was very helpful. She went above and beyond to help my mother choose a perfect sectional couch set for her new apartment. She was patient, kind and respectful throughout our purchase. Thank you for the 10 star service!

Damara answered all our questions and we placed our order. We felt comfortable and appreciative of her knowledge about the ordering and delivery process. She was easy to work with throughout the process

Received a text the morning of the delivery that my order would not be delivered for another week when I’m only 16 miles from the store😖I’m 74 years old sand been sleeping on a couch for over 2 weeks waiting for my bed

Not happy. We were not informed of the exorbitant delivery fee. Promised delivery date was not met. Reason given was that ALL parts except the mattress were available. New delivery date set. That was not honored because the mattress was available, but other parts were not. We cancelled the order and have put Ashley on our personal 'do not buy from' list.

Great selection of furniture and knowledgeable staff. Quick delivery service (about 3-days).

We came into Ashley Furniture just to look at couches and ended up leaving with a couch, a bed, and a new dining room table—all thanks to Marcus. He was fast, funny, and honestly just a great salesman… maybe even a little too good! What really stood out was how happy he seemed to be there. His energy was contagious and made the whole experience actually fun (which you don’t always get when furniture shopping). Marcus has this chameleon-like personality that makes him easy to connect with—I could see him selling anything to anyone. 10/10 would recommend shopping here solely because of him.

Great service. Mariah was very helpful, friendly and professional.

Quality furniture, great communication, delivery and service.

Had a great experience shopping here for furniture for my new home! Michaela and Marcus were so wonderful to work with. They were both helpful and informative in selecting my furniture (Michaela) and mattress (Marcus), and not too pushy. I appreciated their energy and personalities, making a typically dreaded process actually enjoyable! I will definitely be back for future furniture/mattress purchases.

Came to Ashley to look for rocking chair for my baby’s nursery room. Moriah, the sales agent, was so knowledgeable of her job that she helped us filter our choices. She’s so flexible. She’s so polite and so professional. Hope Ashley keeps people like her.

Amazing service.

The salesperson was very knowledgeable and professional. The delivery of our sofa went very smoothly. The two gentlemen put the sofa in place and then put the legs on it. They removed all of the wrappings. It looks great in our room.

Our sales person was very helpful and knowledgeable. Next thing you know, Bing, Bang, Boom, we had two new reclyners!

Awesome, no pressure shopping experience. I was able to let the salesperson (Moriah) know what I was shopping for and she listened. This will be my first stop when I’m in the market for more furniture.

We love our small drop leaf table👍

The saleslady was knowledgeable and helped us decide on the perfect recliner and mattress. She gets 10 stars.

Initial Shopping experience was good… I knew what I wanted when I went in and it was ordered to be direct shipped to me. I live 2 hours away and didn’t want to return for pickup. I was told repeatedly that if my item was broken when received that I would only have 3 days to bring it back to the store for replacement, then back for pickup again. Of course, one of my items was broken when received. I bought a pair of lamps. I managed to make a repair that makes the lamp useable but am still disappointed that I was limited to a three day turn around. If I lived by the store, it might have been feasible. I think this policy should be revisited for those who live far away from stores. I probably won’t be ordering from Ashley in the future due to this issue.

Kelly was so helpful. Totally in quie with what I was looking for. A great sales rep.

fantastic customer service, our sales person Ryan went above and beyond with helping me and my wife find all the things we needed and they were all more than happy to help us change furniture that we ordered once we realized it wasn't going to fit in our living room! Very happy with our over all experience at this location! Definitely ask for Ryan to help when you stop by this store!

The showroom is over staffed with salesmen/women who are airheads. We ultimately spent over $2,000 on 2 bedroom sets but had to stay 10 feet away from our salesman (Corey) because he smelled like an ashtray. This should have been an indicator of the rest of the process for us but we were desperate to get the bedroom sets to our house. Our mistake. We made the purchase through Ashley because of their quick delivery schedule. The first delivery date was canceled on us less than 45 minutes before it was supposed to arrive because our items were not even in the country yet! This is after they confirmed the day prior to the delivery date that our items would arrive on time. But they guaranteed our items would arrive the following week. This time they canceled 2 hours AFTER the expected delivery time for the same reason. Items still not in the country yet. I had to take off work 3 separate times in order to facilitate Ashley's schedule but they were unwilling to work with me. I drove to the store in order to cancel the entire order. Despite having numerous saleswomen around the customer service desk, they all disappeared the minute I requested help with my order. Apparently the only woman who could access customer orders was on break. She eventually showed up and made no apologies, no concessions in order to save the sale, nor was she the least bit friendly. Apparently I had inconvenienced her. I will gladly spend more at other furniture stores before I ever spend another dollar at Ashley.

My wife and I ordered a couch and coffee table. On delivery day the couch was not fitting through the door. The delivery men did not make any attempt to fit the couch through the door. No attempt to take apart pieces that could easily be taken off, no attempt to take off the plastic wrapping or the cardboard materials. They placed the couch next to the door and outright said they could not fit it through. Instead, the delivery men told me that if I paid them $100 on the side, they would take the door off and then put the couch through the door. So there was no problem getting it through the door, they just wanted to make money on the side. I asked them if this isn't something they already do, considering all other companies I have used prior to Ashley do take the door off if needed for deliveries. They said no. I contacted the store to report the issue. I spoke to two people named Ryan and Heather. Ryan left my wife a voice message stating they could bring back the couch and take the door off (her iPhone even has the transcript of the voice message). When I mentioned this he backtracked and stated they wouldn't take the door down, I even mentioned the voice message. He simply gas lit me saying he didn't say it. I asked both Ryan and Heather couldn't they take the door off as a courtesy, since their delivery men tried to take an extra $100 from us (something Ryan confirmed they should never do). Neither one was willing to do us the simple courtesy. Instead Heather decided to be rude. Horrible customer service. Would never recommend them. How can you work with a company that tries to take extra money from your customers? And how does a company offer no appeasement to a customer who had a negative experience? I have worked in customer service before, if a customer has a bad experience there is an attempt made to appease them, a small attempt or a big attempt. Ryan nor Heather attempted any appeasement. Horrible.

I enjoyed my experience at Ashley’s furniture.. besides the products, The ladies that assisted in the sale were absolutely great . ( Mariah n Kelly ) outstanding individuals. I also got the pleasure to work with the ladies at the front desk , whom also did a fabulous job . Pretty sure i will always start there before any where else . Thank you to all !

Great staff. Great options to buy furniture. Unfortunately there delivery service is bad. Becareful getting anything delivered from them. The 2 guys that did deliver our couch forced there way thru the hallway and ended up ripping off our closet door handle. Have spoke to there customer service and pretty much you get to fix whatever they damage in your house. Won't be returning to buy anything from them again. Plenty of others that don't destroy your stuff inside house when delivering furniture.

Had a very good experience with the assistance of the salesperson Ryan Pen. 5 out of 5

Great employees. Mikaela was very good in convincing us to make a purchase. Please give her a raise. Good atmosphere. Very friendly.

Good shopping experience.

The best shopping experience for finding the perfect piece for our home. I had an amazing experience working with Didier. From the moment I walked into the store, he was incredibly helpful and attentive. Didier took the time to understand my style preference and budget, offering thoughtful suggestions. Whether it was recommending specific pieces, helping me visualize how they would look in my space, or just offering expert advice. There was also a slight issue with the WiFi that day, but Didier along with manager Jeff were there in the best way to make the process as smooth as possible and I truly felt they had the best interest at heart for the customer. If you’re looking for someone who really knows their stuff and goes the extra mile, I highly recommend Didier and Jeff!

Great

I stopped by Ashley furniture looking for a new mattress and bedroom set and had the pleasure of being assisted by Didier Almendarez. I found exactly what I needed and Didier and his manager Jeff made my experience and transaction seamless. If you do happen to pop in definitely ask for Didier✨

Ryan was very helpful and friendly...I would shop there again.

Store staff was prompt to provide help. Good service.

Bought a sectional sofa with electric recliners less than a year ago. HUGE mistake. The cushions are breaking down. One of the recliners no longer works. Cheaply made. We didn't think it would last a couple years, hasn't even lasted a year. I do NOT recommend buying from Ashely. Will be looking elsewhere to replace this POS. EDIT: I tried contacting the email address from the reply from Ashley, TWICE, no response. Looks like they don't stand behind their warranty either.

Friendly helpful people

I appreciate that the representative gave us a brief description of the store layout and let us look around for a while before she checked on us. I was happy not to have someone over our shoulder whiled we shopped. We did end up purchasing a bedroom set. We enjoyed our experience and would recommend to family and friends

Every aspect of my experience was exceptional.

Ryan and Kylie were excellent assisting with our purchase. Excited to hear from the store as to when we can pick up our love seat. Which is beautiful and we are excited 😊 thanks guys

Great staff, great collection, fantastic environment to be in

As I entered the establishment and started looking around a bit, one of the sales associates asked if I needed any help. I already knew what I wanted. Moriah sat down with me discussing the options and costs of everything. I was very pleased and happy with the customer service I received. Will definitely shop here again.

Damara was very helpful...very through and pleasant...she helped us around the store very willing to show us everything that we were intrested in! Thank you Damara for your customer service...that's hard to come by these days....

Marcus was great to deal with, not pushy and very helpful.

Kelly was soo amazingly helpful and so very kind. She was somebody that was well versed in whatever sectional, bed frame, barstool ect. we had questions about. My wife and I are very pleased with our trip here to Ashleys and even more excited about our sectional, ottoman, and bed frame that we purchased.

Very great customer service

Corey was very helpful and patient with us while we were choosing our new furniture! He gave us plenty of information to make our decision so we came back the next day to make a purchase. Highly recommended

It was a very quick and easy process buying a bedroom set, and also for a great price! Definitely happy with my experience and looking forward to picking it up!

They matched the price & the salesman went right to the point, was kind, attentive and made the experience overall wonderful. Thank you!

They helped us choose the right couch for our space, kelly and hannah were awesome and we are definitely going to recommend Ashley to our friends

Really nice team. Corey was easy to work with and helped us get the best deal. His generosity was very appreciated!

I had a fantastic experience with Ashley Furniture and their sales representative. I highly recommend them for all your furniture needs!

My experience at Ashley’s was great. I have a small space and needed a couch asap. Ashley’s had just what I needed and delivery is less than a week. Staff was helpful and no pressure to buy. Highly recommend

Kaleb made my shopping and purchase a breeze! I came in with only a rough idea of what I wanted and he helped me find the perfect piece for my living room. Kaleb seemed to know every detail of each piece he showed me which made it so easy to make the decision!

Great experience with Ashley Furniture again especially with their sales associate Michaela! She was very helpful once again finding a tv stand with fireplace. Highly recommend Ashley Furniture and their staff for your furniture needs! Greatly appreciated the help!

Moriah M was such a joy to with with. She was knowledgeable, creative, patient, and had the most positive attitude.

I walked in wanting to look at a bed frame I had been eyeing for about a week online for my daughter. I was ignored by everyone, yet other customers were being helped and approached. I saw about 3 employees standing around at this time that could have even offered a "hello". I'll just make sure to but elsewhere.

Store help was great. But i was told after i paid for merchandise that i had to drive an hour to south spanaway into a business center and then wait over an hour to pick up 2 bar stools. Never again. Need to pick up furniture from store i will but from . Too much of a hassle!

My sales associate was very knowledgeable on all the questions that I asked about the product. She was helpful and an enjoyable person to work with. I appreciated all of her help on the Sofa Chaise I purchased.

Marcus treated us very well we will definitely come back! We cant wait til our couch comes next week supurb quality

Thanks for all your help Mariah! Great working with you!

Our experience working with Michael was great! His low key, no pressure way of dealing with us was the perfect approach which lead to our eventual purchase.

Michaela Huppe at the Olympia store was super helpful in placing our order and working with us on a delivery date as we are just beginning our remodel, but didn't want to miss out on getting the furniture we wanted.

Michaela was very friendly, knowledgeable, and helpful. She gave us space to look through the store by ourselves but was very available for questions. We really appreciated working with her. Ashley Furniture had a great selection and we would definitely shop there again.

Fantastic customer service! The general manager was amazing. All the staff were friendly and quick with everything. I would come back again any time.

Had the sweetest sales girl. Helped match colors and showed us models that fit my stature. Told me everything I needed to know and gave me a set in writing. She even saved me money! Now I’m just waiting anxiously for it to come.

Very helpful and knowlegible of products and delivery services. Made buying experience quick and easy.

Purchased a coffee table yesterday. Micheal was the sales associate that helped us. I have no issue with people smoking weed on their own time but if you're gonna do it at work, make sure you don't reek like it when you come in. My oldest was getting antsy being in the showroom and he climbed up on a short entertainment table. Myself and his dad told him to get down immediately and michael decided to put in his two sense RIGHT after we were telling our son to get down. Know your place. I had a $50 off coupon that I got for signing up for ads or whatever - was never applied. Was also told we could just pick up the table from the warehouse in Spanaway Monday- Friday. Drove a truck all the way out to spanaway only for the warehouse to be closed because they only do customer pick ups Tuesday- Saturday. The girl I conversed with was super sweet and caring. Was very reluctant to come here and now I'm wishing I didn't.

Great customer service and product line!

This was my first visit and purchase from the Ashley Store. I experienced friendly and great customer service from the store sales people. They were very knowledgeable and easy to deal with throughout the enture interaction.

Very helpful, had everything I needed.

Friendly and knowledgeable sales rep. Answered all our questions. Ashley products were higher quality and I was apprehensive about looking with my budget in mind. Pleasantly surprised at choices I had. Just too bad that stock is not available in Olympia and if you pick up yourself then you have to drive clear up to Tacoma. Settled for home delivery which isn’t cheap and the computer app for securing delivery was not the best. I am still happy with my choices and the furniture is quality!

Very helpful and patient with us thank you

Our sales rep, Damara, was so friendly, helpful and knowledgeable. She made our selection seem so easy. Also, I was impressed when she offered to get a wheelchair for my husband. We will definitely return to this store for future purchases.

Moriah McKee gave us excellent customer service today! It was my 3rd time coming in. She is very patient! Helped us find what we wanted. Thank you so much! I have been in other furniture stores and the service we received today outshines them all, that says a lot for your training you do with your associates.

Staff were kind and caring and moved quickly. Only issue I had was finding one that wasn’t already helping someone!

I came in looking for a TV stand advertised online. I was promptly helped by a nice gentleman and two lovely ladies who provided information to all my questions, from sizing to interchangeable pieces, and delivery. The final price was fair and included a 5 year warranty. Overall pleased with my purchase.

I thought I was getting outstanding customer service when we bought our couch and were assured that it would be delivered the following Wednesday. I advised our salesperson I really needed this couch with the queen sleeper by Thanksgiving. I was assured it was in stock and there would be no problem. The day of delivery, I was left hanging until 3:30pm before receiving a phone call that I would not be receiving my couch. In fact, it would now be delivered on December 3. I reminded my salesperson that the whole point of buying THIS COUCH was its availability prior to Thanksgiving. They refused to sell us the floor model. Alas, I was out of luck. My daughter and family came and everyone was uncomfortable. So thanks for that… Today is now December 3. My husband called a half hour ago to be told the couch will now not be delivered until December 10. Yes. You read that correctly. After all of this, WE had to call to find out the couch is delayed another week. Maybe we will be lucky and get an actual call the next time it is delayed. I regret trying to save money by going to Ashley. This has been an incredibly disappointing and frustrating experience. Worst of all is the lack of contact. There is no excuse for the poor service given. At this point, I should ask for my money back but I really wanted this couch.

Kelley was awesome! Super helpful and did a great job for us. Very happy with her service and Ashley.

Michaela was wonderful, she is knowledgeable in the products, protection plans, and delivery schedules. More importantly, she was a good listener and gave me space to shop. I enjoyed my experience and would shop at Ashley again for any future needs. Great store, large selection, nice, knowledgeable people. Thank you, Michaela

Great service ever helpful will gladly come back again in the future Marcus was a great help

The young lady who helped us at the Olympia Ashley store was wonderful.

Mariah was very helpful and went above and beyond to get us covered

Totally wonderful. Michaela is so helpful and accommodating. And of course the purchase is very good quality. We've purchased from them previously so are very confident with their standards.

Came into the store to just look around. Hannah talk to us for a bit and was able to find something that both my husband and love.

Although I had a 5 star experience purchasing my new dining table set, I must edit the complete experience as 1 star. When I purchased and paid cash for my set I was told it would be available for pick up on December 20, 2024. I had a family member that would be in town to help us pick it up. However, I then received three more calls moving the pick up dates further way. The dates were Dec. 20, Dec. 24, Jan. 3, and the last date given was Jan. 20. I asked that it be delivered for free due to the four date changes and my family would no longer be here to help with pick up. I was told I would be charged $100 for delivery. I was also told it was because of the holidays. I would expect much better planning and customer service from such a large and experienced company. I think free delivery in this situation is reasonable. This is very disappointing.

Went in for a dining room table and was helped by Moriah. She was very friendly and informative. She helped us review affordable options and we got exactly what we wanted. Looking forward to working with her again in the future.

Michael and Moriah were great to work with! Michael was very patient while we went back and forth trying out new beds and Moriah was incredibly knowledgeable about what they offer. Great team to work with!

"Marcus provided exceptional service in helping us purchase our sofa. He was both professional and personable, making the entire experience enjoyable. My wife and I truly appreciate his assistance and will certainly return for future purchases."

Great experience would definitely go back.

Great experience Moriah McKee was great very informative

Beautiful showroom with friendly and helpful service. I felt comfortable trying out many sofas at my leisure and having all of my questions answered. My sofa and love seat are being delivered in a timely basis and I was overall very pleased with my shopping experience at Ashley’s!

Moriah was absolutely amazing. I came in looking for a specific type of couch and she helped me find the perfect one! Moriah answered all my questions and concerns I had and was super patient as we looked at a few different options. She was very friendly and cared a lot about making sure I found exactly what I was looking for. I’ll definitely be back to look at other furniture in the future! Thank you Moriah!! 💚

We went to the Ashley furniture store in Olympia yesterday and were there for 30-40 minutes looking, but never had a salesperson approach us despite the fact there were several just hanging around the desk area chatting. There is an Ashley item we want to buy, but we will get it elsewhere or online.

Staff are very friendly and helpful, but purchases from this store are not returnable. Make sure to try out the furniture you looking at for an extended period in the showroom. Once it gets delivered, there's no recourse if the furniture ends up causing aches and pains, etc.

Great service and support from Mariah.

Made my purchase back in August and was originally told my because of stock/travel my purchase would come in 2 deliveries. The first was supposed to be in 2 weeks and the next shortly following. Fast forward to now and it is November and I finally have everything. It ended up taking 4 deliveries to get it all because the order was screwed up and things were missing or wrong, and nothing came in “due to problems with the manufacturer.” Essentially I was sold something they did not actually have in stock and provided a guesstimate on when it might exist in the world all packaged like reality. Even the deliveries themselves were messed up and wrong. I would be told my delivery will be between a certain time and they would either be an hour ahead of that (with a few minutes warning) or they would be hours late (with no warning.) I did call Ashley and speak to them on a few occasions and was only ever provided “reasons” but never any kind of apology or anything to try and make it right. Did I get my furniture? Eventually yes and I am happy with it. Will I go back? I doubt it. There was nothing in this process or response to issues that said my business was valued.

Found the perfect dinning room set, they deliver and assemble !!! Great customer service !!! And great price . Will definitely make this my first stop now on for furniture . I also will be coming back for 2 bedrooms that need beds and dressers .

Super helpful and friendly workers. Helped us get the best deal possible.

Great Service.

Great customer service and quality furniture.

I had a very enjoyable shopping experience at Ashley's, I went in, was greeted by an excellent sales manager, he supported my determination to purchase a bedroomset with mattress by working within my budget. I have since received the furniture, the set up of which went smoothly and I personally am satisfied with my purchase.

Very good. Marcus was attentive, informative and made the buying experience really nice.

Great experience

We bought a drop leaf table here. Everything went real smooth in the store. They were friendly, very professional, and it was delivered right when it was supposed to they put it up. Good took all the materials. We're very happy with it.

Manager ordered the wrong part for my bed now I have to return these 20ft side rails to the store. I have no means of being able to return them even thou it was their fault placing the wrong orders and there’s no way they can order me the right ones and picking these up without bringing this junk back into the store. Go to another Ashley’s IMO.

Very patient and helpful. Not pushing for a sale

By apologies I can't remember the girl's name. But she was over the top awesome. Excellent epic. If I could give her 10 stars. I would. I will definitely be coming in to get some more furniture.

My husband and I visited the Olympia store to buy two recliners. They were helpful and not pushy which I appreciated. A little paperwork and we were done. We opted to have them delivered and set up in our home. Everything went well. We are enjoying our new chairs. Would recommend Ashley Home Furnishing.

My experience at Ashley's was more than pleasant. Will be going back. Everything was smooth for visiting the store through delivery.

This is the second time that I have been to Ashley and my first time working with Moriah who helped us purchase a couch. Moriah was extremely helpful and very knowledgeable…she has mastered the art of being there and not there through the buying process. Never did we feel pressured but she was never too far to answer any questions we had. Truly our best future buying experience yet to date. She has definitely earned our business for our future purchases.

Moriah! She made our purchasing experience so easy and FAST!! She showed us lots of options for things we were interested in. This is our second purchase at this Ashley, and we will definitely be coming back!

I was able to find some nightstands that I really liked. I worked with Kelley and she was very helpful and very friendly. She also had a lot of knowledge and helping with my decisions on designing the bedroom.for

Marcus is an exceptional salesman whose skills and dedication truly set him apart in the industry. From the moment I walked into the store, his warm and welcoming demeanor made me feel at ease. He took the time to understand my needs and preferences, asking insightful questions that helped guide the conversation. What impressed me most was his extensive knowledge of the products. Marcus was able to explain the features and benefits in a way that was easy to understand, without overwhelming me with technical jargon. He demonstrated a genuine passion for what he was selling, which made me trust his recommendations even more. Throughout the process, Marcus remained patient and attentive, never once pressuring me to make a quick decision. Instead, he offered valuable insights and alternatives, ensuring that I felt confident in my choice. His follow-up after the sale was also noteworthy; he reached out to ensure I was satisfied with my purchase and offered assistance with any questions I had. In a world where high-pressure sales tactics are often the norm, Marcus stands out as a beacon of integrity and professionalism. His approach not only resulted in a successful sale but also left me with a positive impression of the brand. I highly recommend Marcus to anyone looking for a knowledgeable and trustworthy salesman who truly cares about his customers.

Came in today for a new couch and Marcus was such a big help!

My family and I went into this store the first time to purchase new couches and a bedroom set for my son. We had cash and were willing to make purchases for our new home. We left shortly, because no one wanted to help us and we left. Months later, we decided to go back and try it again. We went back and again, no one helped us. The other customers were being assisted, but again no one wanted to assist us, they wouldn't even address us to tell us someone would be with us shortly.

Kelley was so helpful, very informative and listened to what we were looking for and showed us all the right options. It was hard to pick just one. Thank you Kelley.

Michaela took very good care of us, we had a super good experience!

Moriah was extremely helpful! Took her time helping me find exactly what I was looking for, and price matched for me! Great experience all around.

We had an excellent experience working with Mikayla, Kelley, and Bethany! Knowledgeable, kind, and not at all pushy. Let us spend hours making decisions (we literally laid on every bed in the store) and got us the best deals possible. They truly went the extra mile and gave us top notch customer service. Thanks again!

Incredible experience, with a laser like precision he was able to narrow choices down and find the perfect fit for us. THANK YOU.

We had a great experience at Ashley Furniture Olympia. Michaela was great and so helpful. Great financing options as well.

Michaela was professional and easy to talk to. made the sale fun very comfortable and easy to deal with.

Marcus was Awesome! He was very professional and gave me excellent customer service. He went above and beyond to help me find the items I was looking for. I’m glad I stopped in today.

Our experience with Michaela Huppe at the Ashley store in West Olympia, WA was beyond great! She was the only salesperson on the floor and it was crazy busy. She managed to help everyone and kept us all informed and communicated often. Great job Michaela!

Michaela was awesome, helpful, knowledgeable and respectful. Thank you

Very helpful and professional. She listened to my needs and met them. Thank you

Marcus was awesome and a lot of help with everything

Michaela was the best experience I’ve had while purchasing any item in store. Knowledgeable, nice and all around a joy to work with. I recommend everyone come here and ask for her directly!!

Marcus Nickelson was super helpful with our purchase!

Our sales representative Kelley was amazing. She helped my husband and I find everything we described. I highly recommend Ashley for excellence in furniture. Ask for Kelley she will help every step of the way.

Lots of options at a ton of different price points. We were helped by Michaela, who was awesome! She listened to what we needed and gave us options and answered every question we had. Michaela definitely made the experience better for us and we are excited to come back because of her helpfulness.

Moriah, is an amazing customer service person. Authentic, professional, honest. I am excited to buy!

Marcus was awesome!!!!

We have just made our second purchase from your West Olympia store. Our first purchase was made of two recliners and Davenport and we were served by Jaun who I believe now is the store manager, and I do not know his last name but kudos to him, he was a wonderful person to deal with, we feel we know his family. He’s just an amazing man and did a great job with our purchase. Recently, we just purchased a dining room set and was serviced by Kelly Langford. Kelly was so thorough, professional, warm, caring, and these days a breath of fresh air on her approach to our purchase. She not only took time to get to know us our needs and offering not the most expensive but the set that would fit our lifestyle and be comfortable for us. We have dealt with Ashley over the years and we will continue as long as you have this caliber of people working in your West Olympia store. We give top-notch 10+ for service, professionalism, friendly warm and loving associates that you have in that store big kudos to Juan for his leadership and for Kelly. She’s just amazing thank you.

Kelly was fantastic and so helpful. I spent a bunch of money though 😂.

I just bought a sofa from Marcus ! It is the perfect base for my new home and decor ! I had my SO go in and pick two sofas, he was greeted by Marcus , who showed him two options that he Really Liked and then he left the store and Marcus met me at the Door. He showed me the two Dave had chosen and his favorite was mine too!!!! Marcus Nickelson did such a great job helping us get the perfect Sofa ! He was very Friendly and had all the I information on the items he showed us !!! It was a very enjoyable experience !! My second purchase from this store !! I will be back to have Marcus help me !! Loreen Ackerman

My bed delivery has been canceled twice, on the day of the scheduled delivery. I have been trying to reach the store by phone for almost an hour and nobody answers - I keep being rerouted to customer service and they try calling the store with no success. At this point I will not be purchasing anything from Ashley in the future and will not be recommending Ashley to anyone.

We’ve ordered furniture since memorial Day since they had a sale going on and now we are still waiting at this time for confirmation on time and dates. There has been at least 7 times they rescheduled our delivery date this is ridiculous what kind of service is this!!!!

Got the chance to allow a new employee to experience a full sale! Everyone was amazing!

**EDIT** I’d like to add that the in store employee, Moriah, was VERY helpful, knowledgeable of the products, and patient with us as we chose our furniture. She gets 5 stars. Ordered our couch on 6/30/24. Soonest available delivery was for 7/16/24. (Which was fine) Four days prior to delivery date(today), we had to confirm our delivery, which we did. 24 hours prior to delivery date, we were suppose to get a 4 hour window of when it would be delivered. Never got that(yesterday). So we reached out to figure out what was going on and we were told that one of the pieces we ordered wasn’t in the warehouse yet and delivery would be scheduled once it arrived. (Hopefully 48-72 hours, we’ll see) 1. We wouldn’t have known any of this had I not reached out to figure out what was going on. 2. The delivery was already scheduled. Overall frustrating process with no communication. Don’t have a customer confirm a delivery when you aren’t going to deliver. Will update this review on actual couch once it’s delivered.

Kelly did such an amazing job and made the process of buying a couch quick and easy. She was very kind and well spoke. and she helped us with all our questions. 10/10 probably gonna go back to get a coffee table or something, but i hope she’s there!! -phoenix and josh <3

Staff were helpful and knowledgeable and we found what we needed. My only complaint was that they could not let me take a sofa pillow home to see the color in my space. A private furniture store was able to allow that. It would have been helpful.

Our second experience at Ashley was also positive. Anya, the salesperson we worked with, was knowledgeable, friendly, and helpful. Looking forward to the delivery of our new living room set!

Went in this afternoon to do some research on a sofa purchase and had a great experience. Moriah was very helpful and ran all the numbers for us. She was informative and kind and we didn’t feel pressured into buying anything today. When we come back to purchase the couch we will definitely be asking for her!

After 4 disappointing shopping trips to Ashley, our 5th visit Toy was a great success. After dealing with Jose yesterday (7/4/24) and Kelley and McKayla today (7/5/24) their customer service was impeccable. I will forever support your local store.

Moriah and Kelly at the Olympia store were very helpful and made shopping for furniture a pleasant experience.

Store personnel were very helpful in helping me order the bed frame and mattress that I wanted

Great first experience so far though we haven't got our delivery yet(Wishing for No Delays!) The store has some good collections and individual pieces in their showroom. We went there to buy furnitures for our first home and Moriah is very helpful , informative and a great listener. We really tire her out trying to select what’s best and what we wanted as well for our first house. She really went above and beyond in giving us the best shopping experience and customer service without it being too stressful and pushy. Totally recommend working with Moriah!

It's no easy feat to find wall-hugging reclining theater seating with 2 seats and a center console for a 5th-wheel RV slide. Oh yeah, it also has to come in pieces to be assembled INSIDE the RV. See that? Complicated, but Jose was up to the task and we found one that worked for us, and it looks good, AND was under $1000... shocker! Thanks for your patience Jose!!

Mark was amazing, fast and friendly. I was able to get a couch within no time.

The couch with a broken frame was delivered roughly a year ago. Called, emailed, tried sooo many things, but never got a call back. Never ever got anyone to even answer the store phone. After a month, I just gave up. Also, was supposed to come with throw pillows and never got them. The quality of the couch is garbage. It seems this one was built at a slant, so you tip forward. Not at all how the display model was. I haven't paid a dime towards my bill, and I never will. This has been the most awful experience. I would have given it back a long time ago if I could have ever reached someone.

Very friendly environment with exceptional staff. This was a very nice experience and I found everyone to be professional and helpful.

The in-store experience was great. We chose a bedroom set and set a date for delivery. The delivery people were professional. However, one of the pieces of furniture had a deep scratch in the wood that looked like a saw mark. It was not in a location where it would have been damaged in delivery. I immediately reported the defect and sent in multiple pictures. I was told that Ashley's policy is to send a technician out to try to repair the defect prior to an item being replaced. I explained that it would be impossible to restore a wooden item to "new" condition when there was a gouge taken out of the wood. They insisted. I took another morning off work to wait for the technician who did a quality job trying to fill in the groove. While the "repair" did improve the look of the defect, it is still obvious that it was filled in. The technician took photos and filled out a report indicating that he had done his best, but that it was not fully repaired to "new" condition. When I spoke to Ashley customer service again, they indicated that I would have to schedule another technician to come and look at the piece to decide what to do. This is extremely frustrating. The time off work for multiple technicians to look at an obviously damaged piece and the time on the phone with long periods on hold are unacceptable ways to address the issue of a factory damaged piece. Ashley should have simply offered to replace the item in the first place.

Moved to the area recently. Came in to look at couches and was greeted by Adam Claridge. He was pleasant and very helpful. He also provided us with movers to help us move the couch. Highly recommend this store and Adam. Thanks for all the help!

Had a great experience working with Jose to get a new mattress. He was very informative and friendly and helped me find the perfect bed for me. Would absolutely recommend Ashley Homestore and Jose.

Good service, no pressure..quality products

The sales person was very helpful and attractive. 😉

Moriah was very helpful, knowledgeable and got me what I needed!

Jose was great! He answered all our questions. Knew about the different types of material and couches we were asking about. Would definately go there again

I went into the Olympia store with a list of sofas I wanted to see. Moriah was very patient as she showed me what she had on the floor that matched my list. I appreciated her time and all the information she shared with me that helped me make a selection.

Jose was great! He helped my son get some great bedding and furniture. Thanks, Jose.

Very helpful. I came w a pic of what I was searching for. Took me right to it & filled me in on details. Very helpful in making my decision.

I was very pleased that the sales representative was patient with me as I wandered from furniture piece to furniture piece and answered my questions

David was really helpful, but the furniture we bought is falling apart after 6 months. Lesson learned, won’t be back

5/5 stars! Kelly went above and beyond to make my shopping experience exceptional! Her warm smile, expert guidance, and genuine care made me feel valued and confident in my purchase. Thank you for an outstanding experience!

Mariah was very knowledgeable and answered all our questions objectively and honestly. She worked with us most of the day as we had a entire home to furnish. She listened to our needs and guided us accordingly. No pressure.

Moriah was very helpful even though we didn’t buy anything today she was very understanding she went over different options to help us figure what kinda couch we will need for our home.

Marcus did a fantastic job in recommending pieces to match my particular styles and needs. They took their time in explaining every piece and was patient when deciding on colors to match the other pieces that were being decided on. They entire team involved were fantastic to work with.

Customer service was excellent. He was patient and friendly

Great experience especially with our sales person Tim! I've been driving at Ashley for years I never have any issues with their products and my last bedroom set was with us almost 15 years before I sold it to it's next owner still in good condition. If you're looking for a very good balance of affordability and quality I highly suggest Ashley furniture. Easy financing as well.

Excellent service, Tim was great at showing us all our purchases and getting us exactly what we wanted. Great customer service.

We were greeted upon entry, but were then left alone to peruse the store, which we appreciated. When we showed interest in a chair, the same person checked in with us. Kelly was clearly experienced and a wonderful resource in our selection of a recliner. We will return in the future.

My experience was very nice. I got everything I needed and was assisted by two very great employees. David and Elizabeth were awesome in helping me to purchase the items I needed. I enjoyed the service and I know everyone else will too.

I recently purchased living room furniture for my new home. I've met David Mino on several occasions and he made himself available for any questions. I'm looking forward to a smooth home delivery next week!

From entering the store, Marcus was very friendly and welcoming. While we looked at furniture he would check to make sure if we were still ok or if we had any questions. We ended up finding more items than what we initially wanted to purchase for our new house. That's where Marcus worked his magic and was able to help us without breaking the bank! Throughout our entire shopping experience we were given genuine assistance and care, Marcus was thoughtful and resourceful. Big shoutout to Marcus and the rest of the Olympia team!

Easy and considerate working with Adam.

Elizabeth Amato helped us find a great mattress, couch, and adjustable base! Awesome friendly service!

Delivered wrong loveseat. Called store yesterday, they will deliver correct one. Then today I received an email saying they were refunding my money. One hand does not know what the other has done.

Tim at Ashley was awesome! Very personable and professional, really knew his stuff. He helped me and my boyfriend pick out an awesome couch after listening to our wants and needs. Will definitely be back!

Such a great salesman!

(Translated by Google) I loved the store. José very kind, polite and attentive. He was patient in meeting all my expectations. Delighted with José and his service. Congratulations to the guys for the excellent staff. (Original) Me encantó la tienda. José muy amable, educado y atento. Fue paciente a la hora de complacer todas mis expectativas. Encantada con José y su servicio. Felicitaciones a los chicos por el personal tan excelente.

(Translated by Google) Beautiful store, I was delighted. I received great service from José, excellent employee and person! (Original) Hermosa tienda, quedé encantada. Recibí un gran servicio de José, excelente empleado y persona!

(Translated by Google) Excellent service, I was attended to by a very polite and helpful young man. His name is José, great choice of personnel. (Original) Execelente servicio, me atendió un joven muy educado y servicial. Su nombre es José, gran elección de personal.

Elizabeth Amato was marvelous. She is a terrific salesperson.

Tim was very helpful when helping us find a sofa set

Adam was very kind and helpful! Simplified the purchasing process and explained the financing well. We are very excited to receive our couch!

Elizabeth was very helpful in helping us get our desired bedroom set. Her keen attention to our needs was superb.

Marcus is the BEST!! Right when we walked into the door, he welcomed us and asked if we needed assistance. He helped us find the perfect dining table that fit our needs. We are extremely impressed and want to come back and buy more from Marcus! If you go into Ashley’s seek out Marcus for assistance! You won’t be disappointed!

Marcus is amazing. He helps me with our purchase. He gave us different options for finacing. He is very nice. 10/10 ✨

I lost my home to fire and had to go through the painful process of replacing everything in it, including all my furniture. Marcus was extraordinarily understanding and compassionate, giving two entire days of his time to walk me through what I’d need - and want - in each room. He made what could have been a continual tearful journey just a little bit brighter. Add to that the quality and comfort of Ashley furniture (which I had in my previous home), I wouldn’t recommend anyplace else.

Moriah McKee helped us and she was very professional and knows her product incredibly well. She wasn't pushy at all and was very kind and respectful. We were very impressed with her. Moriah....YOU ROCK!! 🤘🤙

Moriah, at Ashley Furniture Store near Capital on Cooper Point Road, is what every sales person should be. She was attentive without being overbearing, laid-back but responsive. She knew I wasn’t ready to purchase right at the moment and she didn’t ditch me. Moriah was friendly and answered my questions as best as she could, and when she couldn’t, she went and found the answer. A++ As far as the store itself, there are plenty of options at every price point. I have purchased many different pieces from Ashley furniture in the past. Having made many military moves I can say that Ashley furniture holds up. (Military moves are hard on furniture!) And then there is just every day life with children. The furniture still looks good and holds up. Great price point AND good quality.

Now that we have our furniture, we want to extend the biggest THANK YOU to Moriah from this store in Olympia. My husband and I came in with a few ideas and she spent hours with us trying to figure out what would work with our home. She looked at pictures of the home, listened to our needs and helped us find the best furniture for out living room, our dining room table and even a new bed. Over the course of 2 days I think she spent 5-6 hours with us making sure every detail was right. I have never connected to someone this well when shopping like this. She did not try to upsell us on things that we didn't need and she was funny and kind (even with our 2.5 year old with us the second day). If I could rate higher than a 5 then I would. She went above and beyond and we will absolutely shop here again, especially if we can work with her!

We came into Ashley Furniture Store and found the perfect living room set . Elizabeth Amato was very helpful and friendly. She answered all our questions with ease. Thank you for making buying furniture easy.

Adam helped my family set goals to achieve and worked with our budget so we could accommodate our needs ! We will definitely be returning. Thank you Adam for your amazing customer service!

Adam helped us find an amazing sectional. We will be back for more furniture thanks to him!

Adam was amazing with helping assist us threw the process of finding a plan and items to purchase.

Tim was fantastic and extremely knowledgeable. Overall great experience

I came in looking for something pretty specific and was helped by Marcus. Marcus was fantastic! Marcus showed me the item I was specifically looking for, showed me comparable pieces in a variety of colors and at different price-points, thoroughly explained Ashley's warranties and the Synchrony financing options, and made the process super easy. Really happy with the experience and I can't wait for the delivery of my giant accent chair, haha! Thank you Marcus!!

Want to give a shout out to Moriah and Kelly from Ashley furniture-Olympia store! Great Customer service and assistance in finding the right furniture for our family room! Great knowledge of product and availability. Appreciate You Both! Thanks again!

We had a great experience with Marcus at the Ashley in Olympia! He was extremely helpful in finding us furniture that not only met our needs but also our price range. The clearance items and pickup options that were offered allowed us to stay under budget without sacrificing our preferences.

Marcus helped us find furniture in our price range and didn’t try to push us out of our price range when we were very firm on our budget. He even helped us maneuver a coffee table over to the couch we had purchased previously to see how the pieces would look together. One of our best experiences in a furniture store!

We loved our experience at Ashley Furniture store. The associate who helped us was very informative about all products we were interested in and even helped us find a furniture donation. Highly recommended. Excellent pricing and excellent warranty.

My experience with Elizabeth could not have been any better. She was very knowledgeable and took time to listen to my wants, needs, and living situation to offer me an array of options to choose from. There was never any pressure and she was so helpful in providing valuable information about all of my options. Come visit her Tuesday-Saturday!

Jose was fantastic! We went in looking for a new couch. He was very friendly and knowledgeable. Great experience!

Mariah McKee was very helpful and a joy to work with.

We appreciated Marcus Nickelson, the sales associate who helped us at the Olympia store. He was very knowledgeableand gracious, available to answer our questions, and made our shopping experience very enjoyable.

Elizabeth Amato was so helpful and knowledgeable. She was patient, kind and very willing to spend the time it took to find the right fit for our new home. We will come back to Ashley for all our future furniture needs! Check them out, you won't be sorry!

Easy purchase process with Tim Ketzenberg even with our toddler in tow.

Super friendly and knowledgeable staff. Kelly was very helpful and a pleasure to work with.

Today 4/1/2024 I went to the Olympia Ashley store on Cooper Point Rd SE to hopefully purchase a single recliner for me. As I am only 5 ft, my request to find a smaller sized, non motorized one in fabric was my main request. David Mino was my customer representative and listened to my requests , directing me to several locations in the store where I could browse at my leisure. After 20 minutes I had narrowed my search to 3 possibilities. The one I finally chose was just right but possibly not in the color I wanted. With help from two of his associates, that chair could be ordered in the color desired and my purchase with delivery dates was completed very quickly. I was impressed with David's knowledge of the furniture from the manufacturing side, his helpful analysis of why one of the chairs just didn't fit me well, and offerings of a warranty for five years for stain/repair were given. Information about the delivery process including days to my location delivery, time to be determined when notification call will be received was given orally and in a well written print copy. I had purchased from Ashley about 5 years ago bedroom furniture and one of the reasons I came back to Ashley was for the quality and service I received then. Thank you , David, and associates for making my purchase very easy and I am happy I finally made my decision today(been thinking about this for two years). Judy W from Union

Marcus was patient, personable, pleasant, and remarkable. The credenza compliments my decor and the size requirement perfectly. I'm still in shock at the cost to get the 3 drawers instead of 3 open shelves at $400 more. Although I stressed at the anticipation of delivery from Spanaway to Ocean Shoes, Edgar & his helper along with the notification protocol was seamless! Thank you sincerely, Marcus, Edgar, & Ashley Company!

The sales people are great and they do an awesome job at making sure they can get you what youre looking for.

Moriah was helpful, knowledgeable, and patient with us. She really took her time to make sure we were getting a couch that fit our needs. I wouldn’t hesitate to recommend her. Thanks, Moriah!

Above and beyond! Thank you David Mino and Jose Diaz for making this experience wonderful! Thank you again.

Don't shop here. If anything goes wrong they give you a case #, nobody calls you or fixes anything. Tired of poor customer service. The delivery driver dropped part of the headboard on my son's bed set which causes cosmetic damage. For a brand new bed set that cost $2000 it's sad they didn't take care in the delivery process or building it. The delivery drivers left trash all around my house inside and out. White glove delivery isn't white glove it's leaving trash all over with broken Styrofoam everywhere. After going in to seek customer service I was only given a sticky note with a case # on it. They all seemed like they didn't care. Said I'd receive a call in a few days to hear nothing back. Won't be shopping or recommending using this business or going anywhere near another Ashley store. Seek out better customer service at Mor furniture. They actually listen, care, and take care of their customers.

Moriah helped my 96 year old mother pick out a twin bed frame. She presented lots of options and was very patient. Kay and Marcia went away very satisfied with the purchase and how friendly and helpful Moriah was.

Adam was very helpful and answered all of my questions thoroughly. He was very professional and I am happy to continue to do business with Ashley Furniture.

Good experience. Tim was really helpful and generally an awesome dude.

Moriah was so knowledgeable and friendly. She provided the information I was looking for and I had a great experience because of her service.

I couldn’t be happier with the service received from Marcus Nickelson! Great experience and I love my new sectional sofa and ottoman!

Marcus was super helpful with everything we needed and got us done and out of there quickly

Marcus was really helpful during the process with financing and setting us up with everything we needed! He made the process very easy and answered all our questions!

Kelley is absolutely AMAZING! She helped us with the colors and finding the perfect loveseat and sofas. She gave us total estimates as well so we had a list and could narrow it down. She didn't hesitate with any requests we had an her customer service was outstanding

We walked in with the intentions of just having browsing around, but Tim definitely changed that lol. We ended spending a large amount and couldn’t be happier! He is an amazing salesman, and a great guy all around, thanks Tim!

Really good deals thank you very much

Great interaction with sales team. Knowledgeable, helpful and kind.

Marcus did a wonderful job helping us make sure that the couches we were looking at would fit our space. Some models were solid pieces that didn’t have any configuration to be shortened and he was very attentive to the details my wife and were looking for with our new purchase. A+ service!

Moriah McKee was great. Easiest shopping ever.

Kelly was so professional and amazing the minute we walked Into the store. She walked with us through the whole store answering our questions and providing support. She gave us information that I couldn't or wouldn't have known to ask for. She has been so helpful. We'll be back to purchase our couch from her and Ashley Home Store the moment we get approved for our house for sure. We are just waiting for the background check and paperwork to get approved. Thank you again, Kelly.

Sales man Jose was such great help!

Tim was very helpful.

Moriah was super helpful!

Tim was so helpful with helping me to choose the correct dining table. He had great customer skills!

In my search for new furniture, I stopped at Ashley Home Furnishings. Moriah McKee was the young saleswoman who helped me. After shopping around other furniture stores in the area, I was delighted to find a saleswoman who listened carefully to what I was seeking and knew the stock well enough to immediately show me the pieces that were what I had been looking for. She was knowledgeable and caring for my requests and restored my faith in salespeople who know their products and really care about the customer. Kudos to Moriah!!!

Elizabeth was wonderful and so helpful! Quick and not pushy at all!!

Elizabeth Amato was helpful from the moment I stepped through the door overwhelmed with purchasing a new couch . I had no idea where to start and she after I explained my needs she walked me around to every option that might fit explaining each facet of the furniture we were looking at and why it might be a good option. Very knowledgeable and patient with how clueless I was. Extremely happy with my experience.

Went into West Olympia showroom on a whim. Told the salesman what I was looking for and he showed me several living room sets. No pressure at all and gave me exactly what I asked for. Was very satisfied. Can’t wait to get my new furniture home. Definitely recommend them!

Our sales representative Elizabeth was amazing from start to finish. She welcomed us with a warm smile, and helped us purchase our brand new sectional. We will be back for our next furniture purchase!

I like the style of the salespeople… let me walk around and look, see, touch before approaching after their initial greeting. Adam was great… overall a very pleasant experience. Will go back once a need arises.

Moriah was so helpful, knowledgeable, and kind! My parents were shopping for a new mattress, and she was so patient with them as they oscillated between several different options. It took 3 separate visits, with Moriah being so dedicated each time, and they landed on one they're both happy with! Thanks again Moriah!

Elizabeth Amato was the best….

My fiancé and I have been prospecting different furniture stores around the state looking for the perfect couch. We came back to Ashley multiple times looking at the same couch and finally decided it was the one for us! Adam Claridge at the Olympia location helped us both times we came in and was very helpful during the sales process! Thanks Adam! You are appreciated.

Elizabeth Amato was very helpful on getting me and my girlfriend get a nice love seat. Made sure we got what we wanted and was very informative on every piece of furniture!

Great customer service by Jose Diaz

Very helpful but not pushy salesmen helped us find the perfect sofa that fit all of our wants and needs. It’s also so comfy and I can’t wait until it’s in my living room. Tim is the best!

My furniture hasn't been delivered yet but Jose at the Olympia store gets five stars Plus for service, professional ability, his personality and I would highly recommend him! Thanks Jose, from Robin🌺🌿

I was looking for a lift /recliner chair and a bed with a head lift. I was greeted at the door by Elizabeth and she continued on as my representative.!! She was very friendly and knowledgeable!! She took her time and was VERY helpful!! Yes I made a purchase of both items. This is a lovely store with a great inventory to choose from!!

Very helpful ,found everything I needed.

Elizabeth was great. Got us a whole bedroom set and a good price and helped us arrange everything.

Elizabeth was great helping us pick out a bedset and finding a mattress that would fit our needs! She was so personable and wonderful to work with!!!

Excellent saleswoman

Bought a dresser here - staff asked for my email and told me there would be no promo spam, no marketing. What happens? Immediate spam from Ashley furniture. Lying staff, but at least I've got a dresser.

Moriah was a pleasure to work with. She knew the products well and let us know which pieces would work well within our budget. I'm very pleased with our selection and can't wait for the delivery to my new home.

Great service!!!

Tim was so great to work with. Excellent customer service 😊

5 stars. A+. Was helped by Moriah. She's amazing, so helpful and very energetic. Girl deserves a raise.

Had a great experience at Ashley! Jose was very helpful and friendly to work with, and gave us a great deal. Will definitely come back!

Moriah is above and beyond. Honest, helpful, knowledgeable and truly listened to my wants and needs! Would definitely go back to her for my next purchase! She did not try to oversell me, and respected my want to walk around on my own first. She was very patient with me, and I know I can be picky!

Moriah was an amazing help! She gave me tons of options and all the information I could have asked for. 10/10 customer service. Will definitely be telling everyone I know to ask for her when they shop at Ashley!

I had the pleasure to work with Adam Claridge. He made sure we got what we wanted and was quick to check on items we were interested in. He very knowledgeable of sales and promotions.

Adam was patient and well trained. He provided excellent customer service. Thanks James

Tim Ketzenberg was awesome. He was professional, very knowledgeable and personable. He gave us great information without being pushy. He recognized our needs and steered us towards our best purchases. We really enjoyed our experience with him.

Mariah Mckee Super informative super helpful answered all my questions and went out of her way to find info she didn't know

Jose was super helpful.

I asked to see the lowest priced items of what they had because I’m on a budget and in a hurry. The employee decided to show me stuff that was not the cheapest. I found the frame I wanted myself. The employee didn’t help me in the way I requested but I’m satisfied with what I purchased, satisfied with the price and he was still a nice guy in the end. He was just too focused on the “sales” part of his job and less on customer satisfaction and requests. I’m still grateful for the service.

Elizabeth was absolutely wonderful. She greeted us warmly and took such care in finding us the perfect new couch. She shared history of the Ashley brand and introduced us to her general manager, making us feel like our needs mattered after a terrible experience at Furniture World in Chehalis. Thank you Elizabeth and Ashley!

Moriah helped us a lot on choosing our dining set and gave us options for what were looking for to help us find the perfect dining table set for our family. She also spent a lot of time with us to talk about and choose a perfect mattress and pillows that fits our needs.

Adam is awesome! He took his time to explain everything and never pressured us into buying anything, nor did he catch an attitude while we were undecided in our choices. Ashley Furniture need more people like him. Thanks Adam!!!

Adam was great, patient, and knowledgeable on products and addressed our needs.

I had a wonderful experience at this store. I am moving out of state and was hoping to make a purchase here and have it delivered to my new place. There were several logistical issues the staff had to work through in order to make this happen and get me the financing I wanted. They went above and beyond working with me. Sales, the store manager, operations, and tech support all did a great job and made exceptions to help me out.

Ordered a bed and it took six months to get. Went into the store to see what was going on and they weren't much help.

This was a great buying experience for me. Not only do they have a very good selection, but the most important aspect for me was the sales person, Elizabeth (Olympia location). She was very knowledgeable, helpful and considerate of what our needs were. She had some great input and it helped us with our selections with zero pressure to buy.

Ask for Jose, he’s the best!!

Marcus was a great guy. Super helpful

Marcus was awesome! He was great making sure we had a good idea of what we would be ordering since there wasn’t the model we wanted in store. Thanks Marcus! Very great customer service!

Great buying experience from Tim Ketzenberg and Ashley Furniture. Couldn’t be more pleased.

Elizabeth was very professional and thorough when we’re deciding on our purchase. I would always go back to her.

Adam was great with helping me furnish my new apartment. Gave me great advice on what I might want based on what I described to him and provided insightful detail about shipping information and protection plans. Will be going back here again

Elizabeth was outstanding to work with!

Very positive experience. We were allowed to just look around with out being pressured. When we did need assistance, Tim was very help with details about the furniture pieces. We are very pleased with our purchase and will definitely come back to this store.

Marcus was an amazing associate. Doesn’t push more than you need/want. Super helpful.

Marcus was awesome

José was super personable, funny, and straightforward regarding what we were looking for. He didn't try to sell us stuff we don't need, and he demonstrated the quality of the furniture without prompting. José rules.

Markus is great! I’ve bought from him twice now, he’s super honest and personable. Would definitely buy from here again!!

Moriah was very informative and helpful without pressure !

Very knowledgeable and helpful interior designer.

Ok selection of ok quality furniture. Prices are a bit high for what you are getting. Went and looked around for 20 minutes or so with not one associate asking me or my spouse if we needed assistance. There were tons of associates on the floor too. Went next door to Home Goods and bought a beautiful TV stand.

Marcus was amazing!! Great experience!

Mary Ford was amazing and helped my husband and I find our dream couch! She didn’t try to pressure us to buy and was super friendly the whole time! And now the living room is my new favorite room:)

Mariah McKee was awesome! She was very knowledgeable about the products. Her customer service was top notch!

We worked with Mary to buy a new couch. She eas very helpful. The couch was delivered on time and installed/put together by very helpful delivery people.

I hate Ashley furniture. I ordered a sofa for my son for Christmas and on the day it was to be delivered I found out they canceled the order because the delivery location was different from the address on my credit card. Who does that? Then I went to the showroom store and they said the had the sofa in stock and I could pick it up at the warehouse so I bought it again. Got home. Called the warehouse and they did not have it in stock but would be 2 weeks out!!! Bait and switch.

Sales experience was very good. Quality merchandise, sales service was excellent. Taking possession of merchandise is another story. I would only give a 2.5.

Elizabeth was wonderful. I was thankful for her expertise in guiding us towards a couch and table that met our preferences. She really listened to our needs and made the decision easy. I highly recommend Ashley furniture and Elizabeth!

Jose Diaz was extremely kind and helpful. He went above and beyond to provide great customer service!

No pressure shopping experience. We found a couch we liked but needed to go home and take a measurement. We were able to complete the purchase over the phone with a secure payment link E mailed to us.

Fantastic shopping experience

Mary Ford was awesome with helping us purchase our new sofa and love seat

Elizabeth is awesome! Always kind and knowledgeable.

Jose was professional and friendly and helpful.

Excellent service and available selection of furniture. They make the process very easy. Jose helped us at the Olympia store and extremely knowledgeable.

The sales associate Meriah was very knowledgeable and her patience was incredible as we were going back and forth on different sofas and love seats. I will shop here again

Marcus is amazing and helped us was super patience and kind luv this guy thank you very much :) you rock!!’

Sales staff was well informed on what they had and what could do for for you.

Marcus Nickerson at Ashley took good care of us when we needed new furniture. He did not rush us, but took his time with us as we had 10,000 questions. He didn't even react badly when we left without buying anything. So when it came time to make our purchase, we agreed: we must work with Marcus. Quickly. Efficiently. Friendly. Well done, Marcus!

Great service

Easy process, friendly help

Informative, knowledgeable. Had what we wanted, not pushy or hovering.

Elizabeth Amato was friendly and very informative and made the furniture shopping easy!

(Translated by Google) So good (Original) So goood

Elizabeth was excellent to work with- not pushy and was very knowledgeable about the products and company. Very patient with us and helped us make decisions when we couldn’t figure out what direction to go. Loved what we ended up with!

Mary was patient and thorough.

Elizabeth was very helpful and provided excellent customer service

Spent time educating me on the product. Was well informed of the stock, patient, and kind.

Tim Ketzenberg was great! Super friendly and helpful. Answered all of our questions without being pushy in any way.

Mary was very helpful and knowledgeable. Thank you for all the excellent help!

I came in to buy a new sofa, and I got great help from Mary Ford!

Moriah's sales assistance made the difference for our decision for the recliner purchase. The Ashley paperwork however was awkward and confusing.

Mary was excellent. Communicated effectively and facilitate the purchase process smoothly.

Thank you Mary for your outstanding service

Mary was amazing and made the buying process so smooth! I will definitely be back to Ashley for future furniture purchases!

Very responsive to all of our questions, extremely knowledgeable and very patient

Marcus is totally awesome! Come buy some great furniture fron him!

Answered questions promptly Made good suggestions Friendly and knowledgeable

Good service

We had a wonderful experience picking out a sofa chaise along with a matching bookcase. From the moment we walked through the door, Elizabeth greeted us, took us to all the different things we were looking for, provided advice, and provided us all the options. The price for the furniture was excellent based upon the quality, as was the personal service. This is one of the best experiences we’ve had in visiting a furniture store.

Very helpful and friendly. Appreciate the attention to are needs

Mary Ford was excellent! I will be back.

I bought many new furniture pieces from Ashley in Olympia, and although I am happy with the quality, I did receive an ottoman that is not intended for the couch that I purchased. I bought the smaller couch and the ottoman is only intended for the larger couch. It does not tuck into the space it should and it hangs over by several inches on each side. I called the store within 2 hours of delivery and was told there is nothing they can do. I needed to refuse it on delivery. When I told them that I didn’t know it was too big, until after delivery and pieces were fully arranged, they said sorry, no return or store credit. This is not a great business model. I was a first time Ashely customer, and now a last time customer. Makes me sad…don’t let the delivery team leave before you fully inspect and arrange to your liking, even if it takes hours.

Elizabeth A was great to work with. Knowledgeable, no pressure. She was able to help us with everything we needed. Thanks!

Kennedy was great.

Kennedy was very helpful and informative!

Kennedi wasn’t awesome. Went the extra mile and very polite and professional

Elizabeth was so great from the first time I walked in the door until the last time I walked out of this door. She made me feel like family, and like she appreciated our service. She helped my brother, my husband and myself furnished two houses, and even remembered our names and greeted us each time Personably. Thank you so much.

Marcus Nickerson was kind, friendly, helpful and courteou he was so patient with me making sure to give me time to figure out what I wanted without being pushy or getting frustrated with me, he made sure to help me find the perfect fit for our couch 🛋️ and beds 🛌 our family needed, pull keeping it budget friendly while getting the best bang for our buck 💰 he even went out of his way to make my daughter happy and curve her hunger with a snack!!! He was absolutely amazing 🫶🏼 💯 will recommend your store and his customer service!

Writing a google review because Ashley censors the product reviews on their website. My review here is uncensored and is referring to the Enola sectional collection. Absolutely awful! Cheap! We purchased this sectional October 2022, by Jan/Feb 2023 we were fighting with Ashley to honor the warranty we paid extra for. The cushions sagged and became flat in less than 3 months, thus causing the fabric to buckle/ripple. There are just 2 of us and we are fit and trim people; not overweight at all! Combined we weigh approximately less than 300 #'s.....a couch should not break down that fast. After months of hassles with Ashley (another issue altogether and we will not shop with them again - HORRIBLE CUSTOMER SERVICE!), we were finally sent 4 new seat cushions. Those cushions were great for about 2 months, if that. Ashley is not worth the headache nor hassle to get them to honor the warranty of this cheaply made product. Now in the last month, the couch creaks when you sit on it.....it's probably only a matter of time before it just completely fails. The ONLY decent part of this entire sectional is that the throw pillows are filled with down (the feather poke through the fabric), but at least they are actually holding up. This sectional is going to be replaced and thrown in the trash where it belongs. This was Ashley's response to why my review was not being published: "Our website is dedicated to product reviews and we appreciate your input on the product itself. As it’s a product review site. I apologize for any inconvenience this may have caused you and we look forward to having you as a returning customer."

Kennedy did a great job. Very personable and helpful.

The customer service I received went and beyond what I expected. This experience started with a phone call the day prior to the store manager (Bethany) subsequently followed by the exceptional service I received on the day of purchase. The retailer who assisted me, Tim K. was highly professional and personable and took the time to understand my purchase needs while attending to the smallest of details with great care!!

Worked with Elizabeth Amato in the Olympia store. Elizabeth is a great listener and showed me different options for my living room & bedroom. When I finally decided on the furniture, she was very helpful in processing the sale & delivery. Elizabeth is very knowledgeable and professional; I definitely recommend her for any furniture purchases.

Very knowledgeable and detail oriented. Very helpful and a friendly face. Thanks!

Mary ford did a great job helping us out. We really appreciate her

Elizabeth Amato helped me fine a what I was looking for in a quick and timely matter

Kennedi helped us find the perfect mattress. She’s amazing!

Very helpful. Marcus was awesome

The salesman was very helpful selecting the perfect recliner!

Had a terrific service with Elizabeth at Ashley Furniture Olympia!

Service was really fast and she was super kind!

Adam was amazing, great customer service. I'll be back to shop with him again!

Mary was very helpful

Mary Ford was very helpful and kind! Recommend going to her if you need help with anything she’s very personable.

Great experience, we were greeted and helped right away. Elizabeth Amato helped us and she’s just wonderful! She even gave us tips about hiking in the area.

Excellent service and selection!

Lots of options and a very friendly staff. Very helpful.

During our visit to Ashley in Olympia, Tim assisted my husband and me purchase some accessories. He was friendly, customer service-oriented, and eager to help—top-notch service.

Placed an order with this Ashley’s location and THREE times i scheduled the delivery for my furniture ONLY to receive a phone call EVERYTIME on THE DAY OF letting me know my delivery is being cancelled. After taking multiple days off to receive this shipment I STILL do not have my stuff. I will be cancelling this order and buying furniture elsewhere. Horrible communication overall do not recommend 0/5 stars.

My experience here was unsatisfactory. A couple of weeks before my husband & I decided we were gonna purchase a living room set from Ashley’s, we went in to the store to see what our options were and we were greeted by Joseph. Joseph provided excellent service, was very polite and patient when explaining our options and even gave us privacy to discuss our finances & deciding how much we want to spend on furniture. We ended up not buying that day because we felt we needed to “sleep on it” and think about it some more. It’s not a $100 purchase but a set that costs $7,000 plus. On October 13, 2023 (Friday), we went back to Ashley’s, only to find out that Joseph left for the day, but a woman (his co-worker) would be helping us and getting the transaction done. I do not know her name since she did not care to introduce herself to me. My husband and I approached the set we wanted since they had it on display in the store, we tried to discuss what options we want to purchase the set. This woman came & sat across from us with her tablet, acting impatient, looking annoyed, & would only speak to my husband but completely ignored me or disregard my opinion on the matter. I asked her (directly & making eye contact) what our options were and how the price compares if we opted out of delivery & pick it up ourselves, instead of talking to me she looked over to my husband & told him and even made sure she said if you finance it you would have to decide what you want to do whether 12 months, 24, or 60 with no interest since your name is on the account. I felt mistreated and I had to asked if my husband & I could have some privacy to talk. She still sat there instead of leaving the area. We had to walk elsewhere to talk. I was ready to leave the store but my husband was patient and continued to endure the rudeness & disrespect. Finally we decided on the options & the woman started & completed the process, got the set ordered, we paid part cash & card at the front desk where we encountered even more rude women. The whole experience we had was extremely disappointing, rude, disrespectful and unprofessional. They ignored me asking questions about delivery, and again, did the same thing the other woman did & only talk to my husband. These women treated me like my opinion doesn’t matter thinking I’m not paying but little did they know I am the one paying regardless of who’s name is on the account. We left with our receipt but I could not shake the feeling of how badly those women treated me like garbage & judging me because I did not look “fancy” like them or white like my husband. No, I'm not trying to use the race card. I only speak directly to the truth of my experience with these women and it is not the first time I've experience this type of treatment by white folks here in Olympia. I had a similar experience with Enterprise but that’s a review for another time. On October 15, 2023 (Sunday), I drove by The Olympia Furniture Company on Harrison. I went in with my mom & a nice lady (Tonya) greeted us. She was very polite, and respectful of my need to browse a bit. She let me & my mom walk around & look at furniture and finally I saw a set I wanted for my other living room. I waved at her, she came over and answered all my questions, even engaged in conversation with my mother making her feel included. I told her I want the set & I can do the transaction in store with them. As we walked towards the screen to input info, I saw what looked like the set we just purchased/ordered from Ashley’s. I stopped & told her, that is the set we got from Ashley’s. I wish I had know you sell it here. She said, we do sell Ashley furniture. I thought about the bad experience at Ashley’s & felt like they (Ashley’s) don’t deserve our business & I should cancel the order there. I went home, picked up my husband & went to Ashley & canceled the order & got our refund which they could not give back in cash but could only send it via mail as a check. We bought 2 living room sets from Oly Furniture for a few 100s less than the 1 set we almost bought from Ashley’s.

Mary Ford was absolutely amazing, helped us grind the perfect couch for my kids room and was friendly. I will not only recommend Ashley Furniture to others but will recommend people see her. Thank you Mary.

Mary Ford was very helpful with our purchase, wasn’t pushy with trying to force a sale would definitely come back for future furniture purchases

Beautiful showroom. Friendly knowledgeable associates.

Elizabeth helped us find the perfect recliner! Also had a lot of patience with all the questions we had. Great customer service and very friendly would recommend with all your furniture needs!

Mary was amazing!! Super helpful and easy to work with! I will definitely be back and ask for her!!

Mary was a very helpful and considerate sales person.

Very helpful with what we were looking for. Fast finishing sales wrap up.

Marcus Nickelson did a fantastic job helping my partner and I find and purchase our first couch together. Overall great experience and a great purchase. He was really upfront about all the costs and services and helped me find what was going to work best for us.

Marcus did a great job helping my girlfriend and I feel comfortable making our purchase.

Elizabeth was so helpful! She was very positive and upbeat! Great experience!

Great customer service! Staff was extremely patient and courteous to me after returning to store indecisively three times at night. Surprised how they worked with me to get the desired product - currently enjoying it as posting review😃

Elizabeth was very nice and courteous. Was able to help us find what we were looking for. Highly recommended.

Came in to Ashley to purchase a rug today and with Mary’s assistance I left with close to 1K of stuff. Thanks so much for the AMAZING service today!

Marcus is the man! It took me hours and hours to decide on what to get and Marcus stuck with me and offered invaluable advice and assistance. I feel that because of his skill and dedication to the customer I got the best deal on the best selection of furniture possible.

Marcus was really awesome! Great job.

Elizabeth was professional empathetic and kind. The system was down for 3 days and she apologized many times. Good experience.

Great customer service! Beautiful furniture. Especially when it’s 50% off.

Elizabeth was very helpful and friendly.