Ashley Store | Olympia, WA 98502

Staff were helpful and knowledgeable and we found what we needed. My only complaint was that they could not let me take a sofa pillow home to see the color in my space. A private furniture store was able to allow that. It would have been helpful.

We had a great experience at Ashley. The salesperson we worked with (Kelly) was attentive without being pushy and provided great information about the pieces we were looking at. We are excited to get our furniture delivered and to start enjoying it.

Went in this afternoon to do some research on a sofa purchase and had a great experience. Moriah was very helpful and ran all the numbers for us. She was informative and kind and we didn’t feel pressured into buying anything today. When we come back to purchase the couch we will definitely be asking for her!

After 4 disappointing shopping trips to Ashley, our 5th visit Toy was a great success. After dealing with Jose yesterday (7/4/24) and Kelley and McKayla today (7/5/24) their customer service was impeccable. I will forever support your local store.

Moriah and Kelly at the Olympia store were very helpful and made shopping for furniture a pleasant experience.

Store personnel were very helpful in helping me order the bed frame and mattress that I wanted

Great first experience so far though we haven't got our delivery yet(Wishing for No Delays!) The store has some good collections and individual pieces in their showroom. We went there to buy furnitures for our first home and Moriah is very helpful , informative and a great listener. We really tire her out trying to select what’s best and what we wanted as well for our first house. She really went above and beyond in giving us the best shopping experience and customer service without it being too stressful and pushy. Totally recommend working with Moriah!

It's no easy feat to find wall-hugging reclining theater seating with 2 seats and a center console for a 5th-wheel RV slide. Oh yeah, it also has to come in pieces to be assembled INSIDE the RV. See that? Complicated, but Jose was up to the task and we found one that worked for us, and it looks good, AND was under $1000... shocker! Thanks for your patience Jose!!

Mark was amazing, fast and friendly. I was able to get a couch within no time.

The couch with a broken frame was delivered roughly a year ago. Called, emailed, tried sooo many things, but never got a call back. Never ever got anyone to even answer the store phone. After a month, I just gave up. Also, was supposed to come with throw pillows and never got them. The quality of the couch is garbage. It seems this one was built at a slant, so you tip forward. Not at all how the display model was. I haven't paid a dime towards my bill, and I never will. This has been the most awful experience. I would have given it back a long time ago if I could have ever reached someone.

Very friendly environment with exceptional staff. This was a very nice experience and I found everyone to be professional and helpful.

The in-store experience was great. We chose a bedroom set and set a date for delivery. The delivery people were professional. However, one of the pieces of furniture had a deep scratch in the wood that looked like a saw mark. It was not in a location where it would have been damaged in delivery. I immediately reported the defect and sent in multiple pictures. I was told that Ashley's policy is to send a technician out to try to repair the defect prior to an item being replaced. I explained that it would be impossible to restore a wooden item to "new" condition when there was a gouge taken out of the wood. They insisted. I took another morning off work to wait for the technician who did a quality job trying to fill in the groove. While the "repair" did improve the look of the defect, it is still obvious that it was filled in. The technician took photos and filled out a report indicating that he had done his best, but that it was not fully repaired to "new" condition. When I spoke to Ashley customer service again, they indicated that I would have to schedule another technician to come and look at the piece to decide what to do. This is extremely frustrating. The time off work for multiple technicians to look at an obviously damaged piece and the time on the phone with long periods on hold are unacceptable ways to address the issue of a factory damaged piece. Ashley should have simply offered to replace the item in the first place.

Moved to the area recently. Came in to look at couches and was greeted by Adam Claridge. He was pleasant and very helpful. He also provided us with movers to help us move the couch. Highly recommend this store and Adam. Thanks for all the help!

Had a great experience working with Jose to get a new mattress. He was very informative and friendly and helped me find the perfect bed for me. Would absolutely recommend Ashley Homestore and Jose.

Good service, no pressure..quality products

The sales person was very helpful and attractive. 😉

Moriah was very helpful, knowledgeable and got me what I needed!

Jose was great! He answered all our questions. Knew about the different types of material and couches we were asking about. Would definately go there again

I went into the Olympia store with a list of sofas I wanted to see. Moriah was very patient as she showed me what she had on the floor that matched my list. I appreciated her time and all the information she shared with me that helped me make a selection.

Jose was great! He helped my son get some great bedding and furniture. Thanks, Jose.

Very helpful. I came w a pic of what I was searching for. Took me right to it & filled me in on details. Very helpful in making my decision.

I was very pleased that the sales representative was patient with me as I wandered from furniture piece to furniture piece and answered my questions

David was really helpful

5/5 stars! Kelly went above and beyond to make my shopping experience exceptional! Her warm smile, expert guidance, and genuine care made me feel valued and confident in my purchase. Thank you for an outstanding experience!

Mariah was very knowledgeable and answered all our questions objectively and honestly. She worked with us most of the day as we had a entire home to furnish. She listened to our needs and guided us accordingly. No pressure.

Moriah was very helpful even though we didn’t buy anything today she was very understanding she went over different options to help us figure what kinda couch we will need for our home.

Marcus did a fantastic job in recommending pieces to match my particular styles and needs. They took their time in explaining every piece and was patient when deciding on colors to match the other pieces that were being decided on. They entire team involved were fantastic to work with.

Customer service was excellent. He was patient and friendly

Great experience especially with our sales person Tim! I've been driving at Ashley for years I never have any issues with their products and my last bedroom set was with us almost 15 years before I sold it to it's next owner still in good condition. If you're looking for a very good balance of affordability and quality I highly suggest Ashley furniture. Easy financing as well.

Excellent service, Tim was great at showing us all our purchases and getting us exactly what we wanted. Great customer service.

We were greeted upon entry, but were then left alone to peruse the store, which we appreciated. When we showed interest in a chair, the same person checked in with us. Kelly was clearly experienced and a wonderful resource in our selection of a recliner. We will return in the future.

My experience was very nice. I got everything I needed and was assisted by two very great employees. David and Elizabeth were awesome in helping me to purchase the items I needed. I enjoyed the service and I know everyone else will too.

I recently purchased living room furniture for my new home. I've met David Mino on several occasions and he made himself available for any questions. I'm looking forward to a smooth home delivery next week!

From entering the store, Marcus was very friendly and welcoming. While we looked at furniture he would check to make sure if we were still ok or if we had any questions. We ended up finding more items than what we initially wanted to purchase for our new house. That's where Marcus worked his magic and was able to help us without breaking the bank! Throughout our entire shopping experience we were given genuine assistance and care, Marcus was thoughtful and resourceful. Big shoutout to Marcus and the rest of the Olympia team!

Easy and considerate working with Adam.

Elizabeth Amato helped us find a great mattress, couch, and adjustable base! Awesome friendly service!

Delivered wrong loveseat. Called store yesterday, they will deliver correct one. Then today I received an email saying they were refunding my money. One hand does not know what the other has done.

Tim at Ashley was awesome! Very personable and professional, really knew his stuff. He helped me and my boyfriend pick out an awesome couch after listening to our wants and needs. Will definitely be back!

Such a great salesman!

(Translated by Google) I loved the store. José very kind, polite and attentive. He was patient in meeting all my expectations. Delighted with José and his service. Congratulations to the guys for the excellent staff. (Original) Me encantó la tienda. José muy amable, educado y atento. Fue paciente a la hora de complacer todas mis expectativas. Encantada con José y su servicio. Felicitaciones a los chicos por el personal tan excelente.

(Translated by Google) Beautiful store, I was delighted. I received great service from José, excellent employee and person! (Original) Hermosa tienda, quedé encantada. Recibí un gran servicio de José, excelente empleado y persona!

(Translated by Google) Excellent service, I was attended to by a very polite and helpful young man. His name is José, great choice of personnel. (Original) Execelente servicio, me atendió un joven muy educado y servicial. Su nombre es José, gran elección de personal.

Elizabeth Amato was marvelous. She is a terrific salesperson.

Tim was very helpful when helping us find a sofa set

Adam was very kind and helpful! Simplified the purchasing process and explained the financing well. We are very excited to receive our couch!

Elizabeth was very helpful in helping us get our desired bedroom set. Her keen attention to our needs was superb.

Marcus is the BEST!! Right when we walked into the door, he welcomed us and asked if we needed assistance. He helped us find the perfect dining table that fit our needs. We are extremely impressed and want to come back and buy more from Marcus! If you go into Ashley’s seek out Marcus for assistance! You won’t be disappointed!

Marcus is amazing. He helps me with our purchase. He gave us different options for finacing. He is very nice. 10/10 ✨

I lost my home to fire and had to go through the painful process of replacing everything in it, including all my furniture. Marcus was extraordinarily understanding and compassionate, giving two entire days of his time to walk me through what I’d need - and want - in each room. He made what could have been a continual tearful journey just a little bit brighter. Add to that the quality and comfort of Ashley furniture (which I had in my previous home), I wouldn’t recommend anyplace else.

Moriah McKee helped us and she was very professional and knows her product incredibly well. She wasn't pushy at all and was very kind and respectful. We were very impressed with her. Moriah....YOU ROCK!! 🤘🤙

Moriah, at Ashley Furniture Store near Capital on Cooper Point Road, is what every sales person should be. She was attentive without being overbearing, laid-back but responsive. She knew I wasn’t ready to purchase right at the moment and she didn’t ditch me. Moriah was friendly and answered my questions as best as she could, and when she couldn’t, she went and found the answer. A++ As far as the store itself, there are plenty of options at every price point. I have purchased many different pieces from Ashley furniture in the past. Having made many military moves I can say that Ashley furniture holds up. (Military moves are hard on furniture!) And then there is just every day life with children. The furniture still looks good and holds up. Great price point AND good quality.

Now that we have our furniture, we want to extend the biggest THANK YOU to Moriah from this store in Olympia. My husband and I came in with a few ideas and she spent hours with us trying to figure out what would work with our home. She looked at pictures of the home, listened to our needs and helped us find the best furniture for out living room, our dining room table and even a new bed. Over the course of 2 days I think she spent 5-6 hours with us making sure every detail was right. I have never connected to someone this well when shopping like this. She did not try to upsell us on things that we didn't need and she was funny and kind (even with our 2.5 year old with us the second day). If I could rate higher than a 5 then I would. She went above and beyond and we will absolutely shop here again, especially if we can work with her!

We came into Ashley Furniture Store and found the perfect living room set . Elizabeth Amato was very helpful and friendly. She answered all our questions with ease. Thank you for making buying furniture easy.

Adam helped my family set goals to achieve and worked with our budget so we could accommodate our needs ! We will definitely be returning. Thank you Adam for your amazing customer service!

Adam helped us find an amazing sectional. We will be back for more furniture thanks to him!

Adam was amazing with helping assist us threw the process of finding a plan and items to purchase.

Tim was fantastic and extremely knowledgeable. Overall great experience

I came in looking for something pretty specific and was helped by Marcus. Marcus was fantastic! Marcus showed me the item I was specifically looking for, showed me comparable pieces in a variety of colors and at different price-points, thoroughly explained Ashley's warranties and the Synchrony financing options, and made the process super easy. Really happy with the experience and I can't wait for the delivery of my giant accent chair, haha! Thank you Marcus!!

Want to give a shout out to Moriah and Kelly from Ashley furniture-Olympia store! Great Customer service and assistance in finding the right furniture for our family room! Great knowledge of product and availability. Appreciate You Both! Thanks again!

We had a great experience with Marcus at the Ashley in Olympia! He was extremely helpful in finding us furniture that not only met our needs but also our price range. The clearance items and pickup options that were offered allowed us to stay under budget without sacrificing our preferences.

Marcus helped us find furniture in our price range and didn’t try to push us out of our price range when we were very firm on our budget. He even helped us maneuver a coffee table over to the couch we had purchased previously to see how the pieces would look together. One of our best experiences in a furniture store!

We loved our experience at Ashley Furniture store. The associate who helped us was very informative about all products we were interested in and even helped us find a furniture donation. Highly recommended. Excellent pricing and excellent warranty.

My experience with Elizabeth could not have been any better. She was very knowledgeable and took time to listen to my wants, needs, and living situation to offer me an array of options to choose from. There was never any pressure and she was so helpful in providing valuable information about all of my options. Come visit her Tuesday-Saturday!

Jose was fantastic! We went in looking for a new couch. He was very friendly and knowledgeable. Great experience!

Mariah McKee was very helpful and a joy to work with.

We appreciated Marcus Nickelson, the sales associate who helped us at the Olympia store. He was very knowledgeableand gracious, available to answer our questions, and made our shopping experience very enjoyable.

Elizabeth Amato was so helpful and knowledgeable. She was patient, kind and very willing to spend the time it took to find the right fit for our new home. We will come back to Ashley for all our future furniture needs! Check them out, you won't be sorry!

Easy purchase process with Tim Ketzenberg even with our toddler in tow.

Super friendly and knowledgeable staff. Kelly was very helpful and a pleasure to work with.

Today 4/1/2024 I went to the Olympia Ashley store on Cooper Point Rd SE to hopefully purchase a single recliner for me. As I am only 5 ft, my request to find a smaller sized, non motorized one in fabric was my main request. David Mino was my customer representative and listened to my requests , directing me to several locations in the store where I could browse at my leisure. After 20 minutes I had narrowed my search to 3 possibilities. The one I finally chose was just right but possibly not in the color I wanted. With help from two of his associates, that chair could be ordered in the color desired and my purchase with delivery dates was completed very quickly. I was impressed with David's knowledge of the furniture from the manufacturing side, his helpful analysis of why one of the chairs just didn't fit me well, and offerings of a warranty for five years for stain/repair were given. Information about the delivery process including days to my location delivery, time to be determined when notification call will be received was given orally and in a well written print copy. I had purchased from Ashley about 5 years ago bedroom furniture and one of the reasons I came back to Ashley was for the quality and service I received then. Thank you , David, and associates for making my purchase very easy and I am happy I finally made my decision today(been thinking about this for two years). Judy W from Union

Marcus was patient, personable, pleasant, and remarkable. The credenza compliments my decor and the size requirement perfectly. I'm still in shock at the cost to get the 3 drawers instead of 3 open shelves at $400 more. Although I stressed at the anticipation of delivery from Spanaway to Ocean Shoes, Edgar & his helper along with the notification protocol was seamless! Thank you sincerely, Marcus, Edgar, & Ashley Company!

The sales people are great and they do an awesome job at making sure they can get you what youre looking for.

Moriah was helpful, knowledgeable, and patient with us. She really took her time to make sure we were getting a couch that fit our needs. I wouldn’t hesitate to recommend her. Thanks, Moriah!

Above and beyond! Thank you David Mino and Jose Diaz for making this experience wonderful! Thank you again.

Don't shop here. If anything goes wrong they give you a case #, nobody calls you or fixes anything. Tired of poor customer service. The delivery driver dropped part of the headboard on my son's bed set which causes cosmetic damage. For a brand new bed set that cost $2000 it's sad they didn't take care in the delivery process or building it. The delivery drivers left trash all around my house inside and out. White glove delivery isn't white glove it's leaving trash all over with broken Styrofoam everywhere. After going in to seek customer service I was only given a sticky note with a case # on it. They all seemed like they didn't care. Said I'd receive a call in a few days to hear nothing back. Won't be shopping or recommending using this business or going anywhere near another Ashley store. Seek out better customer service at Mor furniture. They actually listen, care, and take care of their customers.

Moriah helped my 96 year old mother pick out a twin bed frame. She presented lots of options and was very patient. Kay and Marcia went away very satisfied with the purchase and how friendly and helpful Moriah was.

Adam was very helpful and answered all of my questions thoroughly. He was very professional and I am happy to continue to do business with Ashley Furniture.

Good experience. Tim was really helpful and generally an awesome dude.

Moriah was so knowledgeable and friendly. She provided the information I was looking for and I had a great experience because of her service.

I couldn’t be happier with the service received from Marcus Nickelson! Great experience and I love my new sectional sofa and ottoman!

Marcus was super helpful with everything we needed and got us done and out of there quickly

Marcus was really helpful during the process with financing and setting us up with everything we needed! He made the process very easy and answered all our questions!

Kelley is absolutely AMAZING! She helped us with the colors and finding the perfect loveseat and sofas. She gave us total estimates as well so we had a list and could narrow it down. She didn't hesitate with any requests we had an her customer service was outstanding

We walked in with the intentions of just having browsing around, but Tim definitely changed that lol. We ended spending a large amount and couldn’t be happier! He is an amazing salesman, and a great guy all around, thanks Tim!

Really good deals thank you very much

Great interaction with sales team. Knowledgeable, helpful and kind.

Marcus did a wonderful job helping us make sure that the couches we were looking at would fit our space. Some models were solid pieces that didn’t have any configuration to be shortened and he was very attentive to the details my wife and were looking for with our new purchase. A+ service!

Moriah McKee was great. Easiest shopping ever.

Kelly was so professional and amazing the minute we walked Into the store. She walked with us through the whole store answering our questions and providing support. She gave us information that I couldn't or wouldn't have known to ask for. She has been so helpful. We'll be back to purchase our couch from her and Ashley Home Store the moment we get approved for our house for sure. We are just waiting for the background check and paperwork to get approved. Thank you again, Kelly.

Sales man Jose was such great help!

Tim was very helpful.

Moriah was super helpful!

Tim was so helpful with helping me to choose the correct dining table. He had great customer skills!

In my search for new furniture, I stopped at Ashley Home Furnishings. Moriah McKee was the young saleswoman who helped me. After shopping around other furniture stores in the area, I was delighted to find a saleswoman who listened carefully to what I was seeking and knew the stock well enough to immediately show me the pieces that were what I had been looking for. She was knowledgeable and caring for my requests and restored my faith in salespeople who know their products and really care about the customer. Kudos to Moriah!!!

Elizabeth was wonderful and so helpful! Quick and not pushy at all!!

Elizabeth Amato was helpful from the moment I stepped through the door overwhelmed with purchasing a new couch . I had no idea where to start and she after I explained my needs she walked me around to every option that might fit explaining each facet of the furniture we were looking at and why it might be a good option. Very knowledgeable and patient with how clueless I was. Extremely happy with my experience.

Went into West Olympia showroom on a whim. Told the salesman what I was looking for and he showed me several living room sets. No pressure at all and gave me exactly what I asked for. Was very satisfied. Can’t wait to get my new furniture home. Definitely recommend them!

Our sales representative Elizabeth was amazing from start to finish. She welcomed us with a warm smile, and helped us purchase our brand new sectional. We will be back for our next furniture purchase!

I like the style of the salespeople… let me walk around and look, see, touch before approaching after their initial greeting. Adam was great… overall a very pleasant experience. Will go back once a need arises.

Moriah was so helpful, knowledgeable, and kind! My parents were shopping for a new mattress, and she was so patient with them as they oscillated between several different options. It took 3 separate visits, with Moriah being so dedicated each time, and they landed on one they're both happy with! Thanks again Moriah!

Elizabeth Amato was the best….

My fiancé and I have been prospecting different furniture stores around the state looking for the perfect couch. We came back to Ashley multiple times looking at the same couch and finally decided it was the one for us! Adam Claridge at the Olympia location helped us both times we came in and was very helpful during the sales process! Thanks Adam! You are appreciated.

Elizabeth Amato was very helpful on getting me and my girlfriend get a nice love seat. Made sure we got what we wanted and was very informative on every piece of furniture!

Great customer service by Jose Diaz

Very helpful but not pushy salesmen helped us find the perfect sofa that fit all of our wants and needs. It’s also so comfy and I can’t wait until it’s in my living room. Tim is the best!

My furniture hasn't been delivered yet but Jose at the Olympia store gets five stars Plus for service, professional ability, his personality and I would highly recommend him! Thanks Jose, from Robin🌺🌿

I was looking for a lift /recliner chair and a bed with a head lift. I was greeted at the door by Elizabeth and she continued on as my representative.!! She was very friendly and knowledgeable!! She took her time and was VERY helpful!! Yes I made a purchase of both items. This is a lovely store with a great inventory to choose from!!

Very helpful ,found everything I needed.

Elizabeth was great. Got us a whole bedroom set and a good price and helped us arrange everything.

Elizabeth was great helping us pick out a bedset and finding a mattress that would fit our needs! She was so personable and wonderful to work with!!!

Excellent saleswoman

Bought a dresser here - staff asked for my email and told me there would be no promo spam, no marketing. What happens? Immediate spam from Ashley furniture. Lying staff, but at least I've got a dresser.

Moriah was a pleasure to work with. She knew the products well and let us know which pieces would work well within our budget. I'm very pleased with our selection and can't wait for the delivery to my new home.

Great service!!!

Tim was so great to work with. Excellent customer service 😊

5 stars. A+. Was helped by Moriah. She's amazing, so helpful and very energetic. Girl deserves a raise.

Had a great experience at Ashley! Jose was very helpful and friendly to work with, and gave us a great deal. Will definitely come back!

Moriah is above and beyond. Honest, helpful, knowledgeable and truly listened to my wants and needs! Would definitely go back to her for my next purchase! She did not try to oversell me, and respected my want to walk around on my own first. She was very patient with me, and I know I can be picky!

Moriah was an amazing help! She gave me tons of options and all the information I could have asked for. 10/10 customer service. Will definitely be telling everyone I know to ask for her when they shop at Ashley!

I had the pleasure to work with Adam Claridge. He made sure we got what we wanted and was quick to check on items we were interested in. He very knowledgeable of sales and promotions.

Adam was patient and well trained. He provided excellent customer service. Thanks James

Tim Ketzenberg was awesome. He was professional, very knowledgeable and personable. He gave us great information without being pushy. He recognized our needs and steered us towards our best purchases. We really enjoyed our experience with him.

Mariah Mckee Super informative super helpful answered all my questions and went out of her way to find info she didn't know

Jose was super helpful.

I asked to see the lowest priced items of what they had because I’m on a budget and in a hurry. The employee decided to show me stuff that was not the cheapest. I found the frame I wanted myself. The employee didn’t help me in the way I requested but I’m satisfied with what I purchased, satisfied with the price and he was still a nice guy in the end. He was just too focused on the “sales” part of his job and less on customer satisfaction and requests. I’m still grateful for the service.

Elizabeth was absolutely wonderful. She greeted us warmly and took such care in finding us the perfect new couch. She shared history of the Ashley brand and introduced us to her general manager, making us feel like our needs mattered after a terrible experience at Furniture World in Chehalis. Thank you Elizabeth and Ashley!

Moriah helped us a lot on choosing our dining set and gave us options for what were looking for to help us find the perfect dining table set for our family. She also spent a lot of time with us to talk about and choose a perfect mattress and pillows that fits our needs.

Adam is awesome! He took his time to explain everything and never pressured us into buying anything, nor did he catch an attitude while we were undecided in our choices. Ashley Furniture need more people like him. Thanks Adam!!!

Adam was great, patient, and knowledgeable on products and addressed our needs.

I had a wonderful experience at this store. I am moving out of state and was hoping to make a purchase here and have it delivered to my new place. There were several logistical issues the staff had to work through in order to make this happen and get me the financing I wanted. They went above and beyond working with me. Sales, the store manager, operations, and tech support all did a great job and made exceptions to help me out.

Ordered a bed and it took six months to get. Went into the store to see what was going on and they weren't much help.

This was a great buying experience for me. Not only do they have a very good selection, but the most important aspect for me was the sales person, Elizabeth (Olympia location). She was very knowledgeable, helpful and considerate of what our needs were. She had some great input and it helped us with our selections with zero pressure to buy.

Ask for Jose, he’s the best!!

Marcus was a great guy. Super helpful

Marcus was awesome! He was great making sure we had a good idea of what we would be ordering since there wasn’t the model we wanted in store. Thanks Marcus! Very great customer service!

Great buying experience from Tim Ketzenberg and Ashley Furniture. Couldn’t be more pleased.

Elizabeth was very professional and thorough when we’re deciding on our purchase. I would always go back to her.

Adam was great with helping me furnish my new apartment. Gave me great advice on what I might want based on what I described to him and provided insightful detail about shipping information and protection plans. Will be going back here again

Elizabeth was outstanding to work with!

Very positive experience. We were allowed to just look around with out being pressured. When we did need assistance, Tim was very help with details about the furniture pieces. We are very pleased with our purchase and will definitely come back to this store.

Marcus was an amazing associate. Doesn’t push more than you need/want. Super helpful.

Marcus was awesome

José was super personable, funny, and straightforward regarding what we were looking for. He didn't try to sell us stuff we don't need, and he demonstrated the quality of the furniture without prompting. José rules.

Markus is great! I’ve bought from him twice now, he’s super honest and personable. Would definitely buy from here again!!

Moriah was very informative and helpful without pressure !

Very knowledgeable and helpful interior designer.

Ok selection of ok quality furniture. Prices are a bit high for what you are getting. Went and looked around for 20 minutes or so with not one associate asking me or my spouse if we needed assistance. There were tons of associates on the floor too. Went next door to Home Goods and bought a beautiful TV stand.

Marcus was amazing!! Great experience!

Mary Ford was amazing and helped my husband and I find our dream couch! She didn’t try to pressure us to buy and was super friendly the whole time! And now the living room is my new favorite room:)

Mariah McKee was awesome! She was very knowledgeable about the products. Her customer service was top notch!

We worked with Mary to buy a new couch. She eas very helpful. The couch was delivered on time and installed/put together by very helpful delivery people.

I hate Ashley furniture. I ordered a sofa for my son for Christmas and on the day it was to be delivered I found out they canceled the order because the delivery location was different from the address on my credit card. Who does that? Then I went to the showroom store and they said the had the sofa in stock and I could pick it up at the warehouse so I bought it again. Got home. Called the warehouse and they did not have it in stock but would be 2 weeks out!!! Bait and switch.

Sales experience was very good. Quality merchandise, sales service was excellent. Taking possession of merchandise is another story. I would only give a 2.5.

Elizabeth was wonderful. I was thankful for her expertise in guiding us towards a couch and table that met our preferences. She really listened to our needs and made the decision easy. I highly recommend Ashley furniture and Elizabeth!

Jose Diaz was extremely kind and helpful. He went above and beyond to provide great customer service!

No pressure shopping experience. We found a couch we liked but needed to go home and take a measurement. We were able to complete the purchase over the phone with a secure payment link E mailed to us.

Fantastic shopping experience

Mary Ford was awesome with helping us purchase our new sofa and love seat

Elizabeth is awesome! Always kind and knowledgeable.

Jose was professional and friendly and helpful.

Excellent service and available selection of furniture. They make the process very easy. Jose helped us at the Olympia store and extremely knowledgeable.

The sales associate Meriah was very knowledgeable and her patience was incredible as we were going back and forth on different sofas and love seats. I will shop here again

Marcus is amazing and helped us was super patience and kind luv this guy thank you very much :) you rock!!’

Sales staff was well informed on what they had and what could do for for you.

Marcus Nickerson at Ashley took good care of us when we needed new furniture. He did not rush us, but took his time with us as we had 10,000 questions. He didn't even react badly when we left without buying anything. So when it came time to make our purchase, we agreed: we must work with Marcus. Quickly. Efficiently. Friendly. Well done, Marcus!

Great service

Easy process, friendly help

Informative, knowledgeable. Had what we wanted, not pushy or hovering.

Elizabeth Amato was friendly and very informative and made the furniture shopping easy!

(Translated by Google) So good (Original) So goood

Elizabeth was excellent to work with- not pushy and was very knowledgeable about the products and company. Very patient with us and helped us make decisions when we couldn’t figure out what direction to go. Loved what we ended up with!

Mary was patient and thorough.

Elizabeth was very helpful and provided excellent customer service

Spent time educating me on the product. Was well informed of the stock, patient, and kind.

Tim Ketzenberg was great! Super friendly and helpful. Answered all of our questions without being pushy in any way.

Mary was very helpful and knowledgeable. Thank you for all the excellent help!

I came in to buy a new sofa, and I got great help from Mary Ford!

Moriah's sales assistance made the difference for our decision for the recliner purchase. The Ashley paperwork however was awkward and confusing.

Mary was excellent. Communicated effectively and facilitate the purchase process smoothly.

Thank you Mary for your outstanding service

Mary was amazing and made the buying process so smooth! I will definitely be back to Ashley for future furniture purchases!

Very responsive to all of our questions, extremely knowledgeable and very patient

Marcus is totally awesome! Come buy some great furniture fron him!

Answered questions promptly Made good suggestions Friendly and knowledgeable

Good service

We had a wonderful experience picking out a sofa chaise along with a matching bookcase. From the moment we walked through the door, Elizabeth greeted us, took us to all the different things we were looking for, provided advice, and provided us all the options. The price for the furniture was excellent based upon the quality, as was the personal service. This is one of the best experiences we’ve had in visiting a furniture store.

Very helpful and friendly. Appreciate the attention to are needs

Mary Ford was excellent! I will be back.

I bought many new furniture pieces from Ashley in Olympia, and although I am happy with the quality, I did receive an ottoman that is not intended for the couch that I purchased. I bought the smaller couch and the ottoman is only intended for the larger couch. It does not tuck into the space it should and it hangs over by several inches on each side. I called the store within 2 hours of delivery and was told there is nothing they can do. I needed to refuse it on delivery. When I told them that I didn’t know it was too big, until after delivery and pieces were fully arranged, they said sorry, no return or store credit. This is not a great business model. I was a first time Ashely customer, and now a last time customer. Makes me sad…don’t let the delivery team leave before you fully inspect and arrange to your liking, even if it takes hours.

Elizabeth A was great to work with. Knowledgeable, no pressure. She was able to help us with everything we needed. Thanks!

Kennedy was great.

Kennedy was very helpful and informative!

Kennedi wasn’t awesome. Went the extra mile and very polite and professional

Elizabeth was so great from the first time I walked in the door until the last time I walked out of this door. She made me feel like family, and like she appreciated our service. She helped my brother, my husband and myself furnished two houses, and even remembered our names and greeted us each time Personably. Thank you so much.

Marcus Nickerson was kind, friendly, helpful and courteou he was so patient with me making sure to give me time to figure out what I wanted without being pushy or getting frustrated with me, he made sure to help me find the perfect fit for our couch 🛋️ and beds 🛌 our family needed, pull keeping it budget friendly while getting the best bang for our buck 💰 he even went out of his way to make my daughter happy and curve her hunger with a snack!!! He was absolutely amazing 🫶🏼 💯 will recommend your store and his customer service!

Writing a google review because Ashley censors the product reviews on their website. My review here is uncensored and is referring to the Enola sectional collection. Absolutely awful! Cheap! We purchased this sectional October 2022, by Jan/Feb 2023 we were fighting with Ashley to honor the warranty we paid extra for. The cushions sagged and became flat in less than 3 months, thus causing the fabric to buckle/ripple. There are just 2 of us and we are fit and trim people; not overweight at all! Combined we weigh approximately less than 300 #'s.....a couch should not break down that fast. After months of hassles with Ashley (another issue altogether and we will not shop with them again - HORRIBLE CUSTOMER SERVICE!), we were finally sent 4 new seat cushions. Those cushions were great for about 2 months, if that. Ashley is not worth the headache nor hassle to get them to honor the warranty of this cheaply made product. Now in the last month, the couch creaks when you sit on it.....it's probably only a matter of time before it just completely fails. The ONLY decent part of this entire sectional is that the throw pillows are filled with down (the feather poke through the fabric), but at least they are actually holding up. This sectional is going to be replaced and thrown in the trash where it belongs. This was Ashley's response to why my review was not being published: "Our website is dedicated to product reviews and we appreciate your input on the product itself. As it’s a product review site. I apologize for any inconvenience this may have caused you and we look forward to having you as a returning customer."

Kennedy did a great job. Very personable and helpful.

The customer service I received went and beyond what I expected. This experience started with a phone call the day prior to the store manager (Bethany) subsequently followed by the exceptional service I received on the day of purchase. The retailer who assisted me, Tim K. was highly professional and personable and took the time to understand my purchase needs while attending to the smallest of details with great care!!

Worked with Elizabeth Amato in the Olympia store. Elizabeth is a great listener and showed me different options for my living room & bedroom. When I finally decided on the furniture, she was very helpful in processing the sale & delivery. Elizabeth is very knowledgeable and professional; I definitely recommend her for any furniture purchases.

Very knowledgeable and detail oriented. Very helpful and a friendly face. Thanks!

Mary ford did a great job helping us out. We really appreciate her

Elizabeth Amato helped me fine a what I was looking for in a quick and timely matter

Kennedi helped us find the perfect mattress. She’s amazing!

Very helpful. Marcus was awesome

The salesman was very helpful selecting the perfect recliner!

Had a terrific service with Elizabeth at Ashley Furniture Olympia!

Service was really fast and she was super kind!

Adam was amazing, great customer service. I'll be back to shop with him again!

Mary was very helpful

Mary Ford was very helpful and kind! Recommend going to her if you need help with anything she’s very personable.

Elizabeth was terrific! She was able to show us furniture that matched what we hoped to find.

Great experience, we were greeted and helped right away. Elizabeth Amato helped us and she’s just wonderful! She even gave us tips about hiking in the area.

Excellent service and selection!

Lots of options and a very friendly staff. Very helpful.

During our visit to Ashley in Olympia, Tim assisted my husband and me purchase some accessories. He was friendly, customer service-oriented, and eager to help—top-notch service.

Placed an order with this Ashley’s location and THREE times i scheduled the delivery for my furniture ONLY to receive a phone call EVERYTIME on THE DAY OF letting me know my delivery is being cancelled. After taking multiple days off to receive this shipment I STILL do not have my stuff. I will be cancelling this order and buying furniture elsewhere. Horrible communication overall do not recommend 0/5 stars.

My experience here was unsatisfactory. A couple of weeks before my husband & I decided we were gonna purchase a living room set from Ashley’s, we went in to the store to see what our options were and we were greeted by Joseph. Joseph provided excellent service, was very polite and patient when explaining our options and even gave us privacy to discuss our finances & deciding how much we want to spend on furniture. We ended up not buying that day because we felt we needed to “sleep on it” and think about it some more. It’s not a $100 purchase but a set that costs $7,000 plus. On October 13, 2023 (Friday), we went back to Ashley’s, only to find out that Joseph left for the day, but a woman (his co-worker) would be helping us and getting the transaction done. I do not know her name since she did not care to introduce herself to me. My husband and I approached the set we wanted since they had it on display in the store, we tried to discuss what options we want to purchase the set. This woman came & sat across from us with her tablet, acting impatient, looking annoyed, & would only speak to my husband but completely ignored me or disregard my opinion on the matter. I asked her (directly & making eye contact) what our options were and how the price compares if we opted out of delivery & pick it up ourselves, instead of talking to me she looked over to my husband & told him and even made sure she said if you finance it you would have to decide what you want to do whether 12 months, 24, or 60 with no interest since your name is on the account. I felt mistreated and I had to asked if my husband & I could have some privacy to talk. She still sat there instead of leaving the area. We had to walk elsewhere to talk. I was ready to leave the store but my husband was patient and continued to endure the rudeness & disrespect. Finally we decided on the options & the woman started & completed the process, got the set ordered, we paid part cash & card at the front desk where we encountered even more rude women. The whole experience we had was extremely disappointing, rude, disrespectful and unprofessional. They ignored me asking questions about delivery, and again, did the same thing the other woman did & only talk to my husband. These women treated me like my opinion doesn’t matter thinking I’m not paying but little did they know I am the one paying regardless of who’s name is on the account. We left with our receipt but I could not shake the feeling of how badly those women treated me like garbage & judging me because I did not look “fancy” like them or white like my husband. No, I'm not trying to use the race card. I only speak directly to the truth of my experience with these women and it is not the first time I've experience this type of treatment by white folks here in Olympia. I had a similar experience with Enterprise but that’s a review for another time. On October 15, 2023 (Sunday), I drove by The Olympia Furniture Company on Harrison. I went in with my mom & a nice lady (Tonya) greeted us. She was very polite, and respectful of my need to browse a bit. She let me & my mom walk around & look at furniture and finally I saw a set I wanted for my other living room. I waved at her, she came over and answered all my questions, even engaged in conversation with my mother making her feel included. I told her I want the set & I can do the transaction in store with them. As we walked towards the screen to input info, I saw what looked like the set we just purchased/ordered from Ashley’s. I stopped & told her, that is the set we got from Ashley’s. I wish I had know you sell it here. She said, we do sell Ashley furniture. I thought about the bad experience at Ashley’s & felt like they (Ashley’s) don’t deserve our business & I should cancel the order there. I went home, picked up my husband & went to Ashley & canceled the order & got our refund which they could not give back in cash but could only send it via mail as a check. We bought 2 living room sets from Oly Furniture for a few 100s less than the 1 set we almost bought from Ashley’s.

Mary Ford was absolutely amazing, helped us grind the perfect couch for my kids room and was friendly. I will not only recommend Ashley Furniture to others but will recommend people see her. Thank you Mary.

Mary Ford was very helpful with our purchase, wasn’t pushy with trying to force a sale would definitely come back for future furniture purchases

Beautiful showroom. Friendly knowledgeable associates.

Elizabeth helped us find the perfect recliner! Also had a lot of patience with all the questions we had. Great customer service and very friendly would recommend with all your furniture needs!

Mary was amazing!! Super helpful and easy to work with! I will definitely be back and ask for her!!

Mary was a very helpful and considerate sales person.

Very helpful with what we were looking for. Fast finishing sales wrap up.

Marcus Nickelson did a fantastic job helping my partner and I find and purchase our first couch together. Overall great experience and a great purchase. He was really upfront about all the costs and services and helped me find what was going to work best for us.

Marcus did a great job helping my girlfriend and I feel comfortable making our purchase.

Elizabeth was so helpful! She was very positive and upbeat! Great experience!

Great customer service! Staff was extremely patient and courteous to me after returning to store indecisively three times at night. Surprised how they worked with me to get the desired product - currently enjoying it as posting review😃

Elizabeth was very nice and courteous. Was able to help us find what we were looking for. Highly recommended.

Came in to Ashley to purchase a rug today and with Mary’s assistance I left with close to 1K of stuff. Thanks so much for the AMAZING service today!

Marcus is the man! It took me hours and hours to decide on what to get and Marcus stuck with me and offered invaluable advice and assistance. I feel that because of his skill and dedication to the customer I got the best deal on the best selection of furniture possible.

Marcus was really awesome! Great job.

Elizabeth was professional empathetic and kind. The system was down for 3 days and she apologized many times. Good experience.

Great customer service! Beautiful furniture. Especially when it’s 50% off.

Elizabeth was very helpful and friendly.

Mary is great

Elizabeth was amazing! Very informative, patient, and organized with the finances. We came in looking for a couch for our new place a couple months back and she still recognized our faces :) I’m a picky person and particular about the investments my partner and I make, and Elizabeth was very kind and more than willing to help us find the right couch for our new home. Definitely recommend Elizabeth to help you find your next addition to your home!

Elizabeth was great, very sweet and she answered all our questions!:)

Elizabeth ROCKS! She provided amazing customer service! Thank you for going the extra mile to help me!

Elizabeth helped us out and was very accommodating!

Elizabeth was a big help. From the moment I walked in the store till the very end. Thank you!

I was pleasantly surprised by the wonderful help by Marcus Nickelson!! He's a great guy who helped me a lot!! I came into the store knowing what I wanted so that helped. I wanted a sleigh bed and he took me over to one, he asked me what size and we were done. Next I wanted a queen mattress so we went to the back of the store. He pulled out a pillow and some fabric that he laid down. I tried several and when he told me the price I simply told him my budget and he found me a perfect mattress that I could afford. Once the transaction was done I was curious to when it would be delivered. So I was told that Friday. Well Friday came and the delivery people were wonderful 😊 They took off their shoes each time they came in. They set up the bed quickly and set the mattress in. All in all it was a fantastic experience!! I'd definitely refer anyone to Ashley and Marcus!!

Mary was helpful from the moment I walked through the door. She was patient and understanding as my boyfriends, step son and I changed our mind half a dozen times. Throughout h the whole process she was helpful and understanding. Great service!

No pressure sales. Fast and easy. Super kind and patient. If you are shopping for furniture check with Mary first!

Marcus, was so helpful with selecting my sleeper sofa. I really appreciate him! Always so happy & so easy shopping at Ashley’s.

Marcus was extremely knowledgeable of all the products we bought. A bedroom set and mattress. A++++

Mary was super helpful and knowledgeable with everything. She made the process super easy in deciding and talking through everything to make it even easier

Mary was super helpful and checked in on us throughout our shopping experience and she helped figure out and organize everything for our new sectional super easy! Also loving the deals and how quick everything went through! Thank you Mary! -Rebecca Warner

Mary was extremely helpful and thorough in explaining delivery and the process! Very pleasant and enjoyed working with her.

Overal had a great experience. They weren’t pushy but very helpful in helping guide me to what I wanted!

Mary was wonderful! Buying our new dining room set was a breeze and the sale was unbeatable. Love our Lyncroft table and chairs. So classy

So much stuff Marcus was amazing he showed me so much stuff and it got me some discounts he's a bomb I will request him every time

Quick and efficient in knowing the item requested and processing payment. 11 days for expected delivery

Are sales associate Marcus Nickelson made are very first big furniture purchase a great experience! He worked with us to find exactly what we were looking for within are budget. He was friendly and professional and was not pressing us to buy anything we pretty much knew what we wanted. Will definitely be a return customer in future...

Markus Nickelson made are first purchase of major items for home a great experience he was professional, courteous and researched exactly what we were looking for on a budget. Will be a repeat customer for sure.

Great and quick service. Thank you!

We walked in having a general idea of what we wanted and Mary helped us narrow it down right away. Very helpful and she gave us the time to talk about the purchase before we moved ahead. She was great!

Thanks for u help Elizabeth. U make it so easy for me to decide.

Jose was very helpful with every aspect of the purchase.

Horrible customer service. I had a couch malfunction and no longer close with bent hinges. After 11 months. Expensive couch too. They said no warranty, can't get replacement parts, we cannot help you. So I am poop out of luck. I will never shop here or recommend them to family or friends. Word of mouth goes a long way. Just a bad business to be involved with. Update... I responded twice to their response below. They refuse to answer me. Update they got a hold of me to once again say that they will not help me. Amazingly poor customer service. I'd give them no stars if they let me.

Manager Bethany was amazing. Super helpful and very knowledgeable. Would definitely go back? She made our experience pleasant. Thank you again Bethany.

Our salesman, Marcus, was very knowledgeable and patient. I appreciated his service and walked away feeling confident about my mattress purchase.

Marcus was very helpful and excellent customer service. He knew our needs and was very efficient very satisfied

Mary was great! Very friendly and helpful.

Great service! Kind, helpful and friendly. Marcus was down to earth and very easy to work with. He wasn’t pushy and was very knowledgeable about products.

Great shopping experience. Found exactly what we were looking for. Mary was very helpful 😁

Mary Ford was supper help full and very informative of what we where looking for, and made finding what we needed/looking for very easy

Mary Ford was amazing with us today, we highly recommend her.

Gave space to look around and checked in just at the right time. Quick and easy, thank you Mary Ford!

Had an amazing first time experience at the Ashley furniture store in Olympia. Big thanks to Marcus Nickerson for taking good care of us and ensuring we had a smooth process during our transaction. Very knowledgeable and hospitable. Outstanding customer service . Will be back in the future😊

Great experience with Elizabeth and the whole staff here. Very clean store and well managed! Thank you for making furniture shopping easy

Sales Associate Mary Ford - very attentive and helpful.

Marcus at the Olympia store was our first interaction with Ashley Furniture. He greeted us warmly even if he was overwhelmed with customers at the time. He was a no pressure salesman, and we left to measure our selection and our home. We came back and he gave us excellent attention, advice and made the process very easy. Our couch was delivered in a week, on the date it was supposed to, the texting and emails and tracking really helped too. The delivery men did a great job but our door frame was so small they accidentally ripped the cushion getting it in the home. I reported my tears and less than a week later a repair man came and did amazing work- couldn't even tell remotely it had two large tears. I highly recommend buying from Ashley- the post support has been quite amazing.

Mary was very pleasant and helpful when assisting me with my purchase. I got exactly what I wanted.

Came in Ashley’s a few times just to try and figure out how we wanted to decorate our home. Worked and finalized everything with Elizabeth who was really patient with us and let us take our time while we really figured everything out. Such a welcoming non pressure environment. Also, worked with Jose when Elizabeth wasn’t in and he was equally helpful. All their staff is kind and patient and makes the buying process worthwhile.

Jose Diaz was incredibly kind, helpful, and informative. He really knows his job, and wants to help you find whatever it is your heart desires!

Jose Diaz was awesome showing me the options I was looking for. He's got a great sense of humor which made shopping fun

They had just what I was looking for at a great price. Salesperson Marcus was excellent.

Mary was very helpful and informative.

Elizabeth was a wonderful help as my husband and I shopped. She went above and beyond to help us get the perfect furniture for our home. Would definitely recommend stopping by this location

Very helpful in picking out a beautiful dining room set.

Staff is very friendly and accommodating. Excellent customer service.

Mary Ford was very helpful and worked with us to find the right sofa.

We had a great experience and will be very pleased with our purchase.

Have had great experiences at Ashley on Cooper Pt, we purchased a couch and bed set a year ago and both have been wonderful in our home. Quality furniture that is very comfortable. I returned to purchase a dining room table set and Mary and Elizabeth were very helpful in quickly setting up my purchase and delivery. Would recommend Ashley for any furniture needs!

Shpping at Ashly is always a delight. Customer service is always friendly and informative. Thank you Marcus.

Marcus is so helpful. This store has beautiful shabby chic furniture.

The staff was courteous and answered any questions that I had.

Marcus was fantastic. No pressure. Patient. Answered lots of questions! One of the least stressful furniture shopping experiences of my life. The purchase is likely the last major furniture purchase for our home of 25 years. This will take us into retirement.

Jose was helpful and we look forward to working with him in the future!

Lovely experience with Mary. I would come back ten fold just to buy something from her! Thanks again for a great shopping experience.

This review is for Joseph. He has great insight and style. He has literally decorated most of my house with his recommendations. Highly recommended.

Lovely store with a great selection, was helped by Elizabeth and she was very informative and kind!!

I came in looking for furniture today. Elizabeth hooked me up with great financing and the pieces I needed. Elizabeth was easy to work with and very nice.

I had a very nice experience at this location. Elizabeth was very kind and helpful in finding me a sofa within my budget. She ended up finding me a sofa that was below my budget that also included the delivery. Thank you Elizabeth!

My experience went well. My sales lady, Elizabeth was able to take care of my order and answered all my questions.

Great sales team and manager. Cathi took great care of us with her sales team. Thank you i will be coming back for more.

Will definitely be back for our future needs. Quick amazing service! Managers were great.

Great store and staff

Elizabeth in Customer Service is amazing! I had a question about a delivery email I had received and she patiently explained it and assured me my delivery was on track. Thank you Elizabeth and Ashley Olympia!

I had received immaculate service from the employees when I went to look at my options for a new mattress. Everyone was so friendly and I felt very welcomed to be coming there

Best showroom in PNW 🌲

My experience with the store, and the employees was amazing. I didn’t want to feel pressured into buying something I wasn’t sure about. I didn't want to feel like i was at a used car dealership and that they were just trying to get a sell out of me. Bethany made my whole transaction, super easy and smooth.10/10 she answered all my questions even the dumb ones made me feel like she cared about what i wanted and was looking for. Most definitely will be back thanks to her!!!

Great

After 10 minutes of wandering around with no help, I selected the items I wanted to purchase and went up to the counter. The front desk had someone there, and he made eye contact ( I’m talking eyeball to eyeball )with me from across the store, but didn’t approach me. Not your finest day Ashley furniture’s….

Exceptional Shopping Experience at Ashley Homestore Thanks to Mary! I recently had the pleasure of visiting Ashley Homestore, and I must say that my experience was nothing short of exceptional, all thanks to the outstanding service provided by Mary, one of their remarkable salespersons. From the moment I walked into the store, Mary's warm and welcoming smile instantly put me at ease. She exuded professionalism and a genuine passion for helping customers find the perfect furniture and decor items for their homes. If you're looking for a seamless and delightful furniture shopping experience, I highly recommend visiting Ashley Homestore and seeking out Mary. Her expertise, professionalism, and genuine care for customers make her a standout salesperson who can help you transform your house into a home you'll love. Thank you, Mary, for going above and beyond to make my furniture shopping experience at Ashley Homestore truly exceptional!

I got help instantly from a very nice young man who was helpful but not pushy. Found the exact couch I was looking for and he got me discounts!

What a lovely, relaxed visit to Ashle Furniture on Cooper Point Road. Drew was knowledgeable, well spoken, and a great listener, taking everything "in", resulting in a very Happy Customer (me), quickly finding the perfect solution for my small living room area. Taking extra time, measuring, and double checking his calculations, assuring the perfect fit. Delivery and set-up allow me a timely and stress-free experience. A beautiful showroom, a well informed and professional and very knowledgeable staff made this experience something I definitely needed to share. I'll be enjoying my beautiful new living room Furniture for years to come. Thank you, Drew, for a terrific experience.

Pleasant, accommodating sales rep -- no presure -- sealed the purchase@

Miss Mary Ford was just wonderful. She rememberd the details of our search and gave us great options. We found the perfect piece and it was fun. You have a gem in Mary. Thanks

clean store and friendly staff

Clean store. Friendly staff. Quality furniture.

Mary was very friendly and helpful. She wasn't pushy at all. Asked what we were looking for and showed us many options. Definitely will be going back in the future.

Drew very knowledgeable on mattresses. Enjoy working with him

Sales person allowed us our space yet knew exactly when to jump in with guidance. She helped us outfit our new living room, dining room and an office in one trip.

Great Customer Service, Jose was amazing. He helped us with all our needs in store and even gave us a free mattress cover due to a mixup in prices. The shipping was a little delayed but the customer service was able to help us in a timely manner.

We had an incredible experience at your store yesterday! We just moved to Washington from across the country and needed to furnish our new home. Marcus was welcoming from the moment we walked in and help us find the perfect pieces we need it for our new home. Thank you so much!

A very easy experience. Mary was a highlight!

We went to Ashley furniture off Cooper point Rd. The experience was very pleasant!! Marcus Nickerson, who was our salesman, did an amazing job. He took the time to answer all of my questions, priced out several different furniture sets, and did not make me feel rushed in the process. I highly recommend him if you go into Ashley furniture.

I am so grateful I came to Ashley furniture store on Cooper Point Rd. I needed a new living room set and have been in multiple stores and all over the internet looking for nice pieces that are also affordable. It's not until I walked into Ashley that I made the decision to commit to a purchase. Marcus Nickleson, came to help my husband and I and was super fun and patient while helping us during furniture quest. We kept him tied up for well over an hour looking at multiple living room sets, finally choosing something we loved. Marcus was super open, helpful, transparent, funny, and focused. He gained a life long customer for Ashley Furniture Store today.

Elizabeth was extremely helpful in helping with my selections.

Elizabeth at Ashley Home Furnishings was very helpful and knowledgeable.

Very friendly Elizabeth was very good with demo

I recently visited and ordered a new mattress and other furniture pieces. I was helped by Elizabeth and overall had a wonderful shopping experience. Elizabeth took her time and showed me multiple mattress options, I did not feel rushed to make a decision. Elizabeth was extremely knowledgeable and was able to answer all my questions and concerns. The recommendations that she gave were value added to my decision making process. I have always loved Ashley furniture and I look forward to the next time I visit this location. Highly recommend!

Mary is awesome!!! Great knowledge and customer service skills!

Great selection. Nice, helpful customer service that isn’t pushy and doesn’t follow you around while you shop.

I just bought a reclining sectional we worked with Elizabeth very Awsome & outing person no pressure

Was told item we purchased and iit was in stock..Yesterday 8/9/23 we were called and told item still not in stock but would be delivered next week..8/18... Would not have bought if had know item was not in stock instead of being told it was in stock..

Awesome experience!

Big shout out to Marcus N. who helped us with our purchase tonight! Very professional and honest! Thank you for making our transaction as painless as possible.

This is second time buying from this location in Oly. Friendly staff, great service, good prices for the products quality. Ask for Mary Ford next time you guys stop by, you’ll be in GREAT HANDS.

When I walked into Ashley’s furniture store I was immediately greeted by a salesman. I explained to him I wanted to buy a lift chair for my father who is terminally ill. He was very helpful and kind.

We had a wonderful experience with Mary Ford and store Mgr Bethany. They were informative, thorough and enjoyable 😉 Looking forward to delivery day!

Very friendly staff, good pricing, wide selection of furniture. Ask for Elizabeth or Gomez

Great experience buying our bedroom set.

Good furniture, but limited selection. Salesman Drew Cahill did a great job 😊.

Joseph Gomez helped us with getting a sectional and guest bedroom set. He addressed all of our needs and we are happy with our purchase.

Andrew Cahill was an excellent help today! We’ll be back again soon for our marble top!

Joseph was good and very helpful with my purchase of bar stools I would request him for any further purchases that I may want

Mary Ford took care of us. We just moved to Olympia and needed a couch for our house. Mary hooked us up!

Mary guided us through the store and was very helpful when we decided on the piece of furniture we selected, we appreciate her so much for the help!

Devin was sooo helpful and knowledgeable, and patient as well!!

Madison was a great salesperson at the Olympia, WA Ashley store. Even though we had a difficult time finding exactly what we needed, she helped us in the end. Thank you.

Visited the Olympus store. Had a nice variety of furniture. Devin assisted me. She was very knowledgeable in all areas.

An associate named Devin was really nice and helped my family pick out some desperately needed things for the house. I was surprised at the willingness of somebody to help us. I know people get commission and stuff, but the thought never crossed my mind in the moment. It's that kind of service that makes people want to come back and shop. I'll definitely be back in when I need some furniture. 5 stars.

Drew was very helpful! Great experience. Thank you

Joseph was super helpful when we were in the store last week. Thanks for helping us find new furniture that fits us perfectly!

Great customer service in the Olympia store. Very fun and friendly vibes here. Great financing options as well. Very pleased with my purchase.

Beautiful store, great furniture, AMAZING MATTRESS SELECTION, PRICES and EXPERTISE!!! If you're in the market for a new mattress, get your butt in one of their beds!!!

Very impressed with the service and a beautiful showroom. Mary was very informative on the living room set I purchased. I only wish delivery could be sooner.

Keana was amazing- super helpful!

Went in to look at livingroom furniture not expecting to buy. Joseph greeted my wife and I at the Door with a smile. It was like he knew exactly what we were looking for and ended up picking a beautiful sectional that my wife and I both loved. We couldn't be happier with the customer service Joseph Gomez provided and will definitely be doing business here again. Thanks again Ashley Homestore and a HUGE shout out to Joseph for your help!

The salesman was very helpful and friendly.The furniture there is beautiful and affordable decent prices.

First time buying a brand new couch and Mary made it a fantastic experience! There was no pressure and we had time to look around and Mary was able to answer our questions. Knowing our couch could be delivered and set up for us was a Huge relief and we were happy to purchase a couch that will make our new apartment feel like home.

Excellent costumer service! Jose Diaz was a great help with my bar cart ! Also he speaks spanish .

Jose Diaz greeted my daughter and I at the door and we told him we were looking around, Jose stayed away while we were looking but was available for questions by just looking over at him. He showed us a new couch and loveseat that I fell in love with and the tables as well. The dining room set I saw online (the reason we came in) is beautiful he totally sold me on that with the 4 chairs and bench, I love it. Jose also helped to save me money and sold me the repair/replacement plan that I am thrilled with. In a couple of weeks I am going in to find some bar stools and a tv stand I will be asking for Jose. Thank-you, so knowledgeable, so smart a great asset to any company.

Great and friendly customer service by Jose Diaz. I would recommend this Ashley store to friends and family.

My visit to the store was fine, the people were friendly and knowledgeable. However, later in the day my sales consultant called to inform me that my order had been cancelled by corporate. They indicated I can only buy the chairs in pairs. That is ridiculous!

Great service from initial phone contact to excellent floor showing..guided to exactly what I needed thank you Madison

I don't like the way the salespeople pounce on people as they come in the store and follow us around. Once I needed help, I didn't think the staff person was very friendly - just ok. Also she did not ask if we wanted to pay the extra $99 for premium delivery, but just added it to the total. Most places offer free delivery these days so I assumed it was included in the price. I have yet to see if I like the item I purchased or not and how good the "premium" delivery is.

Thank you Mary was great!

Joe was great to work with. Found exactly what we needed. Thank you!

We recently purchased a triple power recliner and triple power sofa at the Olympia, WA Ashley Furniture Store. The shopping experience was great. No pressure. Our sales person was very informative and took his time showing us the furniture we were thinking of getting. Answering all our questions. He was very friendly and enjoyable to work with. We found exactly what we were looking for and compared those pieces of furniture to similar furniture with lots of sitting, reclining and testing. We left the store satisfied that we chose the right furniture for our needs. We got a good deal and delivery was scheduled for 7 days later. The customer support and follow up calls were great. Ashley really made sure we were happy with our purchase and shopping experience. They also called to ask how our delivery experience was and to remind us we had 72 hours from date of purchase to report any issues. It was all good. We love the furniture. It is very comfortable and fit us well as we are both tall. As was the sales person, who helped direct us to the right size for us. If we need other furniture in the future we will definitely shop Ashley again. Best furniture shopping experience we've ever had. Thank you Ashley and Drew.

Mary was exceptionally helpful in our selection of barstools

Great customer service! Very patient and friendly!

Drew was very helpful but pushy and helped us find what we were looking for

Madison and Devon helped us look at different mattresses with amazing customer service. Very professional and personable to talk with, it was a great experience!

Madison schupbach and devon provided great advice on mattresses

So happy that I stopped at Ashley Furniture , it’s now My favorite place to buy furniture, thanks to Marcus Nickelson who inspired us for showing us variety of Sleeper couches , we are definitely coming back , highly recommend Ashley store , thank you for treating us very professional and transparent.

Worked with sales associate Mary F. She was kind and helpful. Got everything I needed and stayed within my budget

I went to the store in Olympia, looking for a dinette set for my mom. I met Devin, a very friendly and helpful young woman. I told her what I was looking for, and she took me right to it! I was very impressed with her knowledge of the stock. She quickly brought it up on her tablet for pricing and delivery info. I wanted to discuss the purchase with my brother, and told her I'd call the next day. Due to phone glitches with the store's call center, I had to go in person the next day. Devin wasn't there, so I met Joseph. He was wonderful, very helpful and friendly. I did ask him to make sure Devin got credit for the sale, he said he would. I HIGHLY recommend Ashley, and these two employees! Thank you so much.

Devon and Elizabeth at the Olympia store were very helpful and friendly. They gave me space to look around and answered questions I had. It was a pleasant experience. I didn’t purchase anything that day, but plan to come back again soon.

Customer Service is the best, very polite friendly and professional. Will go back again.

Great customer service!

Store looks amazing. Was told it was recently remodeled. Looking forward to furnish my entire home.

I am so frustrated with the poor customer service all around. We chose Ashley. We spent much time searching & thousand dollars on furniture. The sales woman told us we would not have any delays getting the furniture, that the sectional + dinning set we chose was in warehouse, and would not get backordered. We have been sitting on hardwood floors for 50 DAYS AND COUNTING. It is SO FRUSTRATING. I cannot get any answers on where our order is, and when we will get it! I receive a phone call every couple days saying that my couch is not going to be delivered on it's scheduled delivery day. I have had guessingly 6-7 delay phone calls and each time the staff is completely short with me and has no regard for the customer or a solution. I have had to rearrange my schedule 6-7 times with three jobs, a toddler, preschool, daycare, two dogs, tball games. I have had to drop my plans that many times for Ashley to deliver my furniture and they never come. When will I get my couch? How many more times are you going to call me and ruin my complete day?

Marcus was the gentleman that helped us today he was outstanding in his field. Very friendly and out going to make sure we got the proper service. Shoutout to Marcus.

It was really nice and the guy that helped us was supper helpful 😀

Excellent

Beautiful store. Too aggressive sales representative the minute we walked in the store. Way too much paper work for a simple faux tree. Felt like we were signing for a new car!!!!

marcus was very kind and helpful.

Greated promptly. Very friendly and extremely helpful. Marcus was my representative. From start to finish excellent service.

Ashley furniture. Is one of the worst experiences we have had buying furniture. They took our money told us when it was going to be delivered. Changed the delivery date for two weeks out. We complained they changed the delivery date to one week out. Said they would deliver today. Only made half the delivery and told us the other half would be at the end of May, we are really considering having them come pick up this half. And we will get our money back and buy from someone else.

Drew in Olympia was very helpful in the process of buying for my first apartment!! Extremely satisfied!

Elizabeth A., was great throughouty shopping experience. She was patient, listened to my needs and recommended functional/appropriate furniture. These pieces are so beautiful, I simply can't wait for them to be displayed in my home. Thanks a million!

Andrew was great!

Mary was very helpful, and personable. She listened to our wants and showed us the kind of couch that we want.

One of the reasons we bought this from the store was the quick delivery. We confirmed the delivery date twice via email then they rescheduled it. I could have ordered it cheaper on Amazon (with free delivery) and it would have gotten here at least a week sooner.

We just finished building our home and needed to furnish the entire house. We shopped all over and could not find anything we liked. We stopped at Ashley Furniture in Olympia on Copper point Rd and the second we walked in we were greeted and welcomed. There wasn't much there that we didn't like so it was very hard to narrow it down. We spent most of the day on Saturday moving chairs and furniture around with the sales associate Elizabeth A. She was so helpful and sweet. We came back Sunday to make a few changes. We are super excited about our purchase and can't wait to receive it. We also learned that they will set everything up for us and put it together for free. After our purchase Bethany Martinez the General Manager came to greet us and thank us for our purchase. We had a great experience and will shop here again in the future.

Marcus was very knowledgeable and easy to talk to about the various furnitures. He helped me pick out good quality items such as a dresser, nightstand, and dining table. Seek this individual for expert advice. The store in general was well organized and welcoming.

Madison was wonderful! She had knowledge about everything we were interested in. I will be coming back!

Drew was very helpful in picking out a bedroom set that was within our budget. He was knowledgeable and very pleasant to work with. Thanks Drew!

We’ve had nothing but great experiences at this store, and this time was no exception! Our Sales Associate, Mary, was very helpful as we were looking to add a few new key pieces to our house. Thank you!!

Easy to shop and Buy… especially when you work with a professional like Joseph!

Great selection and wide variety of floor models to experience first-hand. Fair and competitive prices, especially when there is a sale on. No-pressure and friendly sales staff. We are repeat customers for all these reasons.

Joseph is amazing. He made the process stress free and very pleasant.

This was a very positive experience. We went in several times and each sales person gave us our space but stood ready to help when we had a question. Madison was who finally sold us a couch and she was professional and helpful and not pushy. Haven’t gotten the couch yet but so far I would say this is the place to buy furniture in Olympia. Talk to Madison (but really they were all helpful).

Excellent customer service. We will see how the delivery and setup of table and chairs go.

Madison was awesome! Helped us with no pressure. Thank you

Everyone is great, friendly, knowledgeable, and provides the best information taylored to the customer^s interests. A very comfortable place to shop.

Andrew Roe was incredibly helpful. He was a great listener and very patient assisting us make a choice. He even stood on a couch and poked a zipper to demonstrate the durability of the couch. Highly recommend

Very helpful. Explained everything really well.

I received the best customer service this weekend during the president’s day sale. I’m definitely coming back for future purchases. I appreciate the staff making it fun/easy to learn about my finance options.

Very friendly, took care of us and did a much better job than their competitors.

Elizabeth was very helpful in finding exactly what we wanted.

I wish this was a positive review, but it’s not. The in-house customer service at the Olympia location is great, however, minor errors in ordering create disasters for the customer. My husband and I recently ordered a dresser from a nice gentleman in store and went to pick it up at the warehouse at a later date. The order submission was wrong on their end and we picked up the wrong dresser. The price was the same on our invoice, so we thought we were good to go (no picture on our order receipt). We immediately called to notify the store of the issue and they simply said they would refund us, re-order our dresser, and we would need to return the dresser we picked up and bring it back. We asked to set this up for the next day, but that wouldn’t work. I feel that a simple phone call on their end could make this happen, however, this would take too much time on their end and they could be missing out in floor sales. They told us they MAY get back to us today (they close at 9). I feel that the common courtesy of the store would be for them to deliver to us free of charge and pick up the current dresser they mistakenly ordered for us. Easy peasy! I dislike that Ashley furniture treats us as the inconvenience! I love their selection, but I do not recommend their services. Customer Service is a HARD PASS after sale is made. This happened with a separate order as well. We bought a couch and a cushion was ripped. We wanted to replace the cushion, or all 3. We tried calling the store and customer service 5 different times. Five! I finally called a different furniture store that carried the same couch. I made the cushion order in 5 minutes! Highly recommend JR Furniture over Ashley Furniture. I pray you don’t have to handle anything with customer service. Thumbs down.

It was a great experience working with Joseph

I need a phone call from Joe my sales representative at Olympia Home Store.I will give a better review after talking with him

Our experience at the store in Olympia on the Westside was great. Jeremey did an excellent job at making us feel comfortable while we shopped.

Unfriendly. Not helpful. Don't waste your time here.

We found what we thought we were looking for online but before committing we so drove to the store to confirm. Inside the store we found a sofa and loveseat set on special for Veteran's Day. While talking to the salesperson we were told only the sofa price was reduced, the loveseat was regular price, but they would give me a military discount on the loveseat. We had a contract drawn up, paid for the items and scheduled a delivery date. Our only concern is the delivery folks make delivery on the scheduled date.

Bought some furniture at Ashley there’s salesperson Keana was very knowledgeable about furniture helped us pick out the perfect items for our home took her time showing us around the warehouse very kind person overall had a great experience with her and Ashley

Update - It got worse! After several failed pickup attempts (wrong address/ tried to deliver me more chairs/ wouldn't take the ones I already had), I disputed the charge with my cc company. Sad that this is my one and only dispute ever. The company granted the refund and eventually Ashley picked the barstools up. It took months and months to return chairs that were delivered to me incorrectly. Not cool. I made a purchase at the Tacoma Ashley’s store and the wrong item was delivered. I live in Olympia and when I tried to return my local store, the Olympia manager, Tanner, was unwilling to assist me because I didn’t purchase the item from his store. He went as far as saying I’d need to drive them to the store’s warehouse, over an hour away. It would be hard to imagine this is a company wide policy. It’s been one issue after another with this order and this puts a pin in any future shopping here. I don’t recommend this company or their customer service.

Scott at the customers service desk went above and beyond to help me get my part covered when it was sent to an old address ! He worked on this problem for at least 2 weeks if not 3 weeks before he tracked everything down got in touch with the right people to get my couch repaired. I am no longer leant to the left when I use my couch. It was a VERY BIG MESS. Between me MOVING and Ashly furniture store having PHONE COMPLICATIONS for a week. COREY at the Ashly home store in Olympia cares about his customers and it SHOWS THRU THE PHONE. GREAT CUSTOMER SERVICE SCOTT !!! Thank you so much.😊 Sincerely Chris Borrego

Customer service has been horrendous; you deal with people from over seas that have no bloody clue what is going on. Trying to speak to a person in store is a nightmare as you get rerouted to the oversea company. After having multiple issues with this whole process I have yet to receive my full order or any updates. If you don’t mind waiting 2 months for your order or only receiving 5 of the 6 chairs you ordered then this company is for you.

Good selection of furniture

I needed to purchase some furniture for our new home in Washington state but we are currently in California. Andrew and Tanner were awesome trying to get my order to go through while I'm out of the area. It took a lot of work and patience to get the order paid for, but we got it done!! Andrew and Tanner were both dedicated to completing the purchase and displayed customer service that we don't see a lot of these days. I'm looking forward to receiving my purchase and buying additional items from Ashley. Kudos to both Andrew and Tanner for a job well done.

The initial experience was okay. I felt chased by the associate through the store as I was browsing, but I think that's required by their training. After choosing my furniture, everything that was in the warehouse, I had no issues with getting delivered and installed. However if they tell you anything has to be ordered or shipped in, do not believe their estimate. I'm going on 4 months for more than half my furniture. That's frustrating, but the worst part is the updates they say you will get are non-existent. You get one email every now and then that says they're working hard to fulfill your order, but it has no dates and no other details. If you actually want to know the status of your order, you need to sit through the call tree until you can get customer service or use their online chat bot until they put you through to a real person. Apparently you cannot track in store purchases from their website. Overall, the lack of communication and overall experience has made me not inclined to work with them again.

Very unhappy with service. My elderly mother spent $7K yesterday and they forgot charger her for delivery. The sales manager refused to take a CCARD over the phone for the delivery fee so now my disabled, elderly mother in a walker and on oxygen has to go back to the store to swipe a card. Come on Ashley-we can order a pizza over the phone but you can’t take care of this with some customer service?

Went in to buy a dining room set and they had a weekend sale where you get a discount if you finance any ready to ship purchase. It was a hefty discount, so I decided to go this route despite having the funds to buy outright. The person that helped us was actually very nice and helpful. Now, why the one star? Well, now I have received the bill from financing. Turns out, they opened an Ashley credit card for me. NO ONE mentioned that I was opening a credit card. I will never be shopping here or any Ashley furniture again. It makes me more angry with how nice the associate was, they had to have known they were duping me. Terrible people, terrible company. Shop elsewhere.

Friendly people. Wonderful types of furniture. If you have children allergic to dust like myself they have the furniture you need.

Made a large purchase in store and online and am beyond disappointed and angry. Every piece of furniture I have received has some sort of imperfection or problem with it. When I received my couch there was a large moth in the box, scratches all over the legs of the couch and a small tear on the back of the couch. My dining room set is pretty, but two of the four chairs are rocky and wobble around when sat on. I was told I would receive my full order on the scheduled day of delivery and as the delivery service men are leaving I’m told “by the way the cocktail table is back ordered” as he walks out the door. Wasn’t even given an estimated date or anything. I think the worst part of this whole experience are the two end tables I ordered. They look absolutely NOTHING like what I saw in store, are massive and are the completely wrong color. They are also covered in these holes and look like a banged up piece of furniture you would find on the side of the road for free. One of the handles on the drawer is crooked and they are overall hideous and not what I signed up for. I contacted customer service to start a return and cancellation and have yet to hear anything back. This entire experience has been horrid and for how much money I spent I expected more. I will NEVER purchase from this company again and recommend steering clear.

Staff was nice enough, but the show room was mainly just a show room. Couldn't really order anything as stock / arrival times were all indefinite or months out.

Had a great, easy, fun experience yesterday buying a couch. Our salesperson, Nichol, was informative but not too pushy and helped us land on the right choice. She was very upfront about different taxes, fees, options etc and we never felt pressured into anything. She was friendly without being overly familiar. We decided to be grownups and wait the 2-3 months it will take to get our perfect couch but I am confident it will be worth it. Thank you Nichol!

I recently purchased a power recliner from Ashley in Olympia. I specifically asked the sales woman how one got out of the recliner should there be a power failure while the recliner was completely reclined and she said that wasn't a problem because the recliner used a power pack so didn't plug into the wall outlet. You can imagine my surprise when the recliner was delivered and the installer plugged it into the wall outlet. He said the power pack had to be purchased separately but the sales woman did not mention this nor did she give me any information about the cost of said power pack which I have to purchase separately when from what she said I was led to believe came with the unit. Be careful about what they tell you because they don't give you full details of the item you are buying. I have purchased other things from this store and never had this problem so the sales person I delt with this time either lied or just doesn't know the products. In any event, I was misled and no longer trust this store.

Don’t buy anything from this store!!!! Worst customer service ever!! Bought a table from them and when I got it home it was broken, I’ve been trying to return it now to get a new one for over two weeks and all I keep getting is the same answer “we submitted a form for a return but it will take a few days” then when I call to see if it’s been done they tell me that the form was never submitted!! Also don’t buy the warranty from them either because they will deny your claim. We also bought couches about 3 year’s ago and they are already falling apart.

I have always gone to Ashely for all of my furniture needs. I bought a couch April 1 and was told it could take up to 12 weeks to be delivered. Called to check and was told it was pushed until June 15 but then heard nothing from them. So I called again and now I'm being told August is my estimated delivery date. I will never be shopping here again. Unless you're willing to wait 6 months or longer for your furniture, I would go elsewhere.

Don’t ever buy furniture from this place! The fabric on there couches are horrible and cheap made. I bought a 5 year protection plan and I’ve only had the couch for 7 months and it’s tearing all over and they won’t fix wear and tear.

The store is nice and staff friendly. I ordered a loveseat but I didn't like how it looked in my house so I called Ashley and they said I can reselect my couch. They also told me that I would not have to pay a delivery fee or worry about the protection plan that it would transfer. I selected a new loveseat and expected to pay the difference as explained to me. After many discussions over the phone I was assured that I would pay the difference which came out to about $400. I was satisfied until I saw what I was charged. They changed me 4 times that amount. This is becoming too much. More to come after it is resolved.

Ordered furniture in January was told 14 weeks for delivery which would have been the end of April, it is now June 14th and I have a Potential warehouse date of June 25th however you can purchase the same piece online and it will arrive in 7 days. The store has no answer for This, The counter staff are unable to help you and the sales people are more concerned With commission then actually helping you. Actually furniture is great furniture however shop somewhere else if you can.

Most satisfying experience. Kelly went above and beyond to get us the lowest price possible for our purchase.

The Store Manager, Dee was fantastic! She went out of her way to assist us and make the experience very positive.

Me husband and I ordered a serving table back in October. It took many delays and calls with rude customer service. We were offered a refunded discount but would only get it after delivery. Finally had it delivered at the end of April, but still not recieved the money back we were told we would get and it's been over a month. I keep calling asking what is going on and I keep getting the same response that they are still processing the money back. It should have only taken 7 days max, but it's now been a month. This whole process has ruined any chances of any continue business. Which sucks because we were looking into buying a whole new bedroom set with them but not now. Not with how they conduct their business. I just want the money back so I don't have to deal with them any longer...

Great experience, I had a fun time picking out my living room set, but not specifically towards Ashley Furniture Home Store, nobody seems to make a nice sofa/couch with power recline that is fabric, they seem to be leather for the most part

Came into the store to buy a couch on clearance and was told that we could not buy it alone and that it would have to come with a coffee and two end tables. I asked the manager if we could pass on the tables and just buy the couch because they were hideous and was told "not possible". 2 days passed and we came back to the store to check some other items and saw that the couch was gone and that the ugly tables were still there. One of the staff told us the couch was picked up and that the customer would come back for the other items which is highly suspicious. I would avoid this store entirely. They lie and items that you may want are weeks out from being delivered!

I honestly cant give a good review. In store they were very helpful we found what we were looking for and more and ended up spending alot of money. We purchased a couch which was in stock and ready for delivery within 3-5 days, a dining room table and server. That was on end of March as of 5 May we are still awaiting delivery of this couch (though they let it slip they are backorder for a piece) they still have it on display as in stock and ready for delivery in the store. I told them that this was false advertising. We have went back to the store and engaged several times with promises of updates and nothing. Ashley has great looking furniture but horrible after purchase communication.

GET READY FOR A LONG WAITING UNTIL YOU ACTUALLY GET YOUR FURNITURE! I purchased a desk as my son's Christmas gift on 11/27/2021 (delivery estimated in two months) and haven't gotten it delivered yet as of 5/1/2022. I understand that it could be delayed as they told me when purchased. But what makes me really upset is that no one has called me to let me know that the delivery would be delayed. I'm the one who had to call, wait for a long time to talk to a customer service and hear that it would be delayed for another two months (still not guaranteed). I'm going to the store to cancel my the order today and will not purchase Ashely furniture again. Ashely, Thank you for wasting my time and disappointing my son. P.S. I don't even know why I still have to click one start to post this.

Bought and paid for a sofa in Jan 2022. Still nothing and no follow up from store. Seems once you sign the bottom line and give them your money, you're on your own. Hoping it show up. Lesson learned. Don't shop here.

We had an amazing experience this last weekend at Ashley’s. Our salesman’s name was Andrew and he was very knowledgeable and personable. And he didn’t seem to mind that we couldn’t make up our mind. He was very patient and even helped us with some ideas. We will definitely be going back and asking for him.

We ordered couches in Nov. 2021 with an expected wait time of 13 weeks. It has been well past the time frame with no communication of expected delivery. If I could leave 0 starts I would. Next time I will purchase elsewhere.

(Translated by Google) Customer service is very poor (Original) El servicio al cliente es muy pobre

While the staff in the store and the ASHLEY phone support staff were extremely helpful (that you Patricia). The delivery was horrid. The drivers broke limbs off my tree TWICE. didn't bring the entire CONFIRMED order. left before I agreed to keep an incomplete order. Left without saying anything or having me sign for ANYTHING. Was then told all my remains things were back ordered. Upon me saying I would be refusing the entire order the warehouse manager suddenly has my things available and want to know if I will keep the order if they can deliver it first thing in the morning. Because of the unprofessional nature of this deliver I reused the ENTIRE order. Ultimately, while the in store staff is amazing and help as are the phone staff, I would steer clear of shopping here until they change their 3rd party deliver partners.

Great staff!

Ordered and paid for 2 end tables and a coffee table in September 2021.We were told they would be in by December 2021. Well December2021 came and went ,So in January 2022 we were told the end of February 2022, this was we went in to store 2 days later and were told it would be in May or later, at this point we said we wanted to cancel and get a refund .They said sure if you do it in store it would be faster so that's what we have done.. As of today Feb8th we have not been able to get our refund. They don't answer their phone or their e-mails. I have sat on phone for 1 hour and 2 minutes and finally hung up.I am on hold with them as I am writing this .A few years ago I bought a Floor lamp from them along with a set of living room furniture from Silverdale Washington. When it arrived it was broken returned to store never to get my other floor lamp or a refund.. I thought well never again from Silverdale ,so I went to Olympia and nothing again . This time I am saying something., I will not let it go .I now know several people who even out of state have had the same problem with this company .Don't buy from them .I don't want anyone else to go through this . Thanks have a great day .

My experience was so horrible. This was the first thing i was approved for to help start building my credit. I was so excited. Getting myself a really 1 of a kind bed frame. They had wrote delivery time and date on my slip. I spent time getting the room ready. They never showed upor never called. When i finally got tired of watching out window finally called.Oh my delivery was another 2 months away.it got delayed.nobody bothered to call or notify me in any way. I checked. I called n complained to the manager, she acted like it was my fault i should have known in it wasnt coming for 2 more months.and when she asked if there was a delivery date on my receipt. I told her there was. She insisted that there wasnt. I paid a good couple hundred down that day. She tells me they'll cut me a check for my cancellation and it should arrive in 4 to 6 weeks. All around rude poor communication and lack of common courtesy. Horrible experience!!!

I would not recommend buying anything through Ashley HomeStore. We have taken several days off for deliveries and they never show up, our furniture has been pushed out months with no explanation. We were asked if they could store most of it in our garage so it doesn’t go to another customer, and even this delivery didn’t show up... And to top it off we have no estimated arrival This place is a joke

Great product, friendly helpful staff

The supervisor of the day approached us and asked us if somebody was helping us. She got back with Jacob. He did a phenomenal job assisting us on all our orders. The management was also flexible with our all our request. Was a great experience today!

Good service.

Great customer service. No pressure sales, which made it easy to shop.

I have been waiting for my furniture since February 2021. Every time I get informed it's on its way they change the delivery date. I am upset that I have been waiting 9 months for my furniture. They would not allow partial delivery because I financed it but paid it off after the purchase. Customer service just keeps taking me in circles and and tells me they cant do anything about the delivery date change. I was super patient but I got rid of my furniture be ause I was informed that it was for sure going to be delivered last month and then never got a confirmation or even notification that the date was changed again. I don't want to cancel the order because if I'm having this much of an issue getting my furniture how long is it going to take to get a refund. I would just like my furniture. The excuse this year is covid but I know people that bought from there and did get their items. They also keep trying to get me to schedule it during the week which is not possible at this time. Worst experience with customer service and feel like I just keep holding my breath on getting my furniture.

Jacob Vigre was my sales rep and he did a great job. I can't wait for my new furniture to be delivered!

They where awesome!

This has been an awful experience! I would not recommend this store or this company. I ordered furniture to be delivered and for the first time in my life payed for delivery and for a warranty. The furniture was delivered and the delivery crew broke and damaged both items upon delivery. I had to wait for a new chair and the warranty tech came the following week. He informed me they would be sending me the part only to not submit the pictures he took thus the part was never ordered not realizing this I waited a month before calling. I finally called only to find out that there is not replacement parts for this couch you must order a new couch assuming the customer service tech took care of that for me again i waited. Only to find out there was not a couch ordered. finally fed up with furniture that is broken and I am paying for, I requested a refund and return of the items and was told to call back to get the status of my request. I called back and was told it was never submitted. I then was disgusted and frustrated transferred to the customer escalations team manager Jamal who told me he would have answers for me in regards to my frustration the inconvenience and what shotty customer service this is he was going to follow up on a discount or return however never called me back then I was passed off to the store to discuss the progress and told that the manager had my contact info email and phone and was going to contact me only to also never get a call back. There is no follow through, concern for the customer or quality of customer service at this company. They blow alot of smoke however once you have purchased the items they do not give a care as to the quality or your time wasted trying to get what you payed for. It is a customer service maze and a GIANT waste of money and time. Worst company experience I have ever had would not recommend to anyone!

Ordered a rug in May. Called in August to set up delivery. Date has changed numerous times for last 3 months. Olympia Wa store doesn’t answer their phones. Called numerous times & put into automated system with wait times of an hour or more. No online agents can give info. Can’t talk to live people & customer service is non existent!! Never buy from Ashley Furniture again

Wendy greeted and took care amazing care of us. My wife, sister-in-law, and I came to Ashley’s looking for numerous furniture items to place around our home. Wendy was extremely personable, funny to talk with, and worked very hard to earn our business. I highly recommend this Ashley store and linking up with Wendy for all your future furniture needs!

lots of questions answered and time shared to make right choice. looking forward to delivery of new furniture.

Nice selection of furniture no pressure in sales. Happy with my selection

Sales person Philip is professional, friendly and helped us get what we needed. Most other furniture stores didn't have the selection and/or we'd have to wait months. Here, we found what we needed and will be shipping within a week. Thank you!

We came here must to browse, and ended up talking/working with Wendy. I 100% recommend her, she's been extremely helpful in finding us a beautiful table and helping us with financing.

Updating my review … I was scammed so hard by these people. DO NOT BUY THR INSURANCE … they will tell you in store that the insurance covers any and all damage to your item for 5 years … well I called and that’s not correct they just come clean your item … I have been waiting almost a year for a refund on the insurance and no one is giving me answers… save your time and go somewhere else… Original review “Wendy was extremely helpful to help us get a new table !! I couldn’t appreciate her more 🥰 thank you so much for helping us out !”

Didn't have a great experience. Also the furniture is too expensive for the quality you receive. There shouldn't be cardboard in the arms of any couch in my opinion. We ended up returning the couch we had ordered and still waiting on our refund. No one has ever called during the process. We had to call over and over even when we are told we will get a call back. Even if requested online, no call. I've also been hung up on several times, I'm guessing because helping someone must be too difficult. I could go on about my disappointment in this company. Still waiting on my refund and to actually find out how much they are giving me back. Last I was told I was being shorted almost $800.

Wendy went above and beyond while we wondered the store for over two hours! She took my color suggestions and price point and showed us incredible options. We ended our visit with everything needed for both our family room and living room. We will be back for sure. Next we will be bedroom shopping! Thank you Wendy 😊 ❤

I would give them ZERO STARS. It's about a little after 1 PM now. My wife and I walked into this store looking to spend a serious amount of money. We spent 18,000 the day before at Mors. We were in their store a total of 40 minutes with NOT ONE employee asking if we needed ANY assistance. Meanwhile, the sale associates were breaking their necks to help the other customers. I don't know if it is a race thing, (as they didn't ask an elderly black couple if they needed assistance as well) or if in fact they thought we didn't have money. All I know is we were IGNORED. Great job Mors, you earned EVERY bit of that 18,000 yesterday. Guess we will come and visit you again. Congratulations Ashley, you just lost anywhere between 15 to $20,000! They won't reply to this... they only respond to praise.

Thank you so much for helping me and my Mom make a decision on canceling with Mor Furniture and sharing your experience as a sales person ( Kelly ) that we can cancel the furniture if any furniture place hasn’t delivered any of the items we ordered. And yes we was able to cancel them out and go with Ashley HomeStore in Olympia. My Mom was very grateful and I know you will honor the date you and my Mom set for the delivery next month. Myself have shopped in the past at Ashley’s in a different state and the customer service is excellent and as well the delivery people who come to delivery the furniture. Thanks again Kelly and God Bless and be safe!!!!!!!

My wife and I came in looking for furniture and we were more than happy with our experience. We found everything that we needed plus it also helped to have such great customer service. Syrena took care of all our needs without being too pushy as we have experienced in other stores.

I had an enjoyable time shopping for furniture at the Olympia Ashley Home Store. Phillip was very helpful in finding the right power loveseat for me. Also found a tv entertainment center with a beautiful pebble fireplace insert. The furniture was 50% off. The furniture was delivered & set up in my house in 2 days.

They were very busy but Tim K. was very helpful. He was able to juggle me and two other customers and still get me out the door quickly. I would use Ashley HomeStore in Olympia again.

NEVER! NEVER! Go here!! Long Story short, and I mean looong story. I received wrong parts to my daughter's bed set. I received a broken couch. I paid for set up, that was not set up. I tried to cancel my order, which they replied, they could not give my money back to me. My husband had to set up our bed himself because the delivery driver (who is not affiliated with the store, btw) would not set it up, nor take it upstairs. When i asked for my delivery and setup money back, they only granted me a portion, which they will not release to me without a bank letter and to top it all off this store apparently isn't even affiliated with Ashley Homestore. So I don't even know who they are affiliated with!? They also do not have an office phone and you have to speak to a third party person who speaks to the store for you. Moral of this story is, please think twice before you go here to the West Olympia Store!

After arriving in the store the sales person told us that everything would be 50% off. We picked out a sofa and two chairs. When checking out, we were told the total and I asked why the chairs were not 50% off. They stated that they were managers special so they could not be discounted any more. They were listed at $700 each. We ended up only getting the couch. After leaving the store I looked online only to find that Ashley furniture website has the chairs listed at half of the $700 at $340. Amazon also has the exact Ashley furniture chairs for $340.

Melanie so, so helpful. Good choices and a broad price range.

The customer service is terrible. I came in knowing exactly what I wanted. The service provider was very rude and seemed confused. It took over an hour to order the item. Delivery was supposed to happen today. I just called and waiting on hold for 30 min for them to tell me even though I received a confirmation email and delivery confirmation the delivery is not coming today. I stayed home from work to receive the delivery. The process has been a headache with Ashley from start to finish. I will not be ordering anything from them again.

My wife and I had a great experience working with Hannah at the Olympia store on the purchase of our bedroom and dining room furnishings.

Would not recommend. I purchased a custom sectional in Nov 2020, the final piece was delivered in Feb 2021, after approximately a month, we noticed one of the back cushions was losing its shape and that the brackets were not aligned properly. We had someone come out and take a look at it and fix them. The other problem that we had was when we opened one of the cushions, we discovered there was a hair type substance inside. It did not match the white cushion type filling that was in the other cushions. Contacted the store we purchased from, was told that they would send us a new cushion. I had received a call from the corporate office to be told that they would not be replacing the cushion because the brackets on the couch were in ‘good condition’ according to a technician that had come out to look at it. This is with purchasing the 5 year warranty to cover anything that may happen to the couch in the allotted time. Olympia, WA

It was ok, have not been to the other store in Tacoma, but I imagine it's similar. Seemed like a long arduous process to get the order completed, and now that I'm home looking at my receipt, I don't see 2 things that I had discussed with the sales associate. That's frustrating. Have purchased furniture at other retailers in the past, I don't know that I'll return to Ashley in the future due to my recent experience.

A very helpful young sales person, Phillip Hammond, quickly found exactly what we wanted. The equally helpful customer service person, LaVonda (sp?) easily changed the delivery date for our convenience. We were VERY HAPPY with the experience! Thank you 😊

When we purchased outdoor furniture in 2019, we purchased a 5 year furniture protection plan for $99.99. Today I went to submit a plan and GBS the company that covers problems said the plan I purchased was for INDOOR furniture. They were very apologetic and said the sales person made the error. The sales person sold this to us with the furniture! They should know what covers indoor or outdoor furniture! This feels like a bait and switch. I will visit the store personally to "educate" them!

Was very good. The salesman was very helpful and full of information to make this sale pleasnt.

Jen was absolutely wonderful and helpful putting my new loving room together. She took the time to help me decide what would look the best even when I was unsure. Amazing lady and now I have an amazing living room!

Who knew one could have so much fun and learn a lot about furniture all at the same time. I spent a good amount of time last Friday at the Ashley Home Store in Tacoma. I was treated exceptionally well by Adriana as well as the sales mgr Diondra! They explained to me the lines available, showed me everything my ever changing mind wanted to see and assisted with design and color matching all at the same time. They listened closely to everything I was asking for and at the same time provided some very valuable insights! Wow! Something that I for sure never expected. I have never, ever gotten this type of attention or service from the very high end stores. Thank you ladies for everything!👍😁😁🥰😘

We enjoyed being helped by very knowledgeable staff and we feel good about the sale prices.

Staff were obnoxious. Prices were super high.

They had great service and great prices. So happy we came here.

Eugene was very helpful when shopping today! He was very friendly and gave great advice about the area and things to do (we just moved to Olympia). We really liked the couch we ordered, which was suggested by Eugene. After purchase, however when I called the automated line for the order, the couch was going to be delayed to late August (2.5 weeks after the expected 4 weeks). We also noticed the online Ashley Homestore website price didn’t match the in-store one. The customer service woman (I think Tsouza looking at the receipt?) at this store was also very understanding and accommodating. Additionally, she informed us that the online Ashley Homestore is a separate entity, and did offer to price match, but after considering the drivers delay, we can’t sit on the ground for 6.5 weeks and ultimately had to cancel the order all together. Be sure to check the website so they can price-match for potential savings. The reason for 4 (not 5) stars is the delivery delay and also the price discrepancy between the online website and in-store (though they were going to price-match). Eugene and Tsouza were extremely helpful and accommodating and I highly recommend them if you are shopping here!

I was greeted upon entering the store by an associate who then took me around to see the specific types of recliners I was interested in. They were very helpful and patient with me as I hobbled my broken back around and then took my time deciding which one I wanted. Great service, very helpful, and kind employees. Also, Great time to go this weekend with their sale going on!

Jennifer was awesome explained everything in detail, no guess work keep her around showroom was amazing

In store customer service was good, she got us a great deal. Only 4 stars because couch won’t be delivered for another 2-4 weeks, but not really the store’s fault.

Our family purchased a complete couch set about 1 year ago. Our showroom shopping experience was good but the warranty they sell is completely worthless! They sell you on the ability to have any spot, stain or tear repaired at no cost and in our home. However when I submitted a claim to have a stain cleaned, it has taken them 1-3 months to respond to each email I send. It's now the end of June, 8 months after submitting the claim, and we're still waiting for any indication of a timeline to get the cleaning completed. Yikes! Yes the warranty company is separate from Ashley - However they should hold their vendors to a high standard just like they do for vendors who make the furniture.

UPDATE 25AUGUST2021: I'm changing my rating today based on my 2nd experience with Ashley HomeStore furniture and delivery. The 2 guys who brought my Marsilona kitchen island were right on time (window was 830 a.m. - 1230 p.m.), super nice and friendly, and offered to bring my new item (very heavy item, I might add) all the way into my dining room even though I didn't order any assembly, just the free doorstep delivery. I had them drop it off just inside the front door. I appreciate this SO MUCH to have this brought inside so my husband and I can just assemble it later. They were prompt, courteous, and helpful and I very much appreciate their professionalism! I can't wait to put together our new item later today. 😊 It looks like from my delivery receipt that the driver was Manuel Del Moral. Unfortunately I don't know who the other man was, but I hope they receive my positive comments and appreciation! Great job. One star review: I ordered a Marsilona 8-person dining table and six matching chairs online. The chairs were delivered a week early, even though I set up my delivery to be on a certain date (25JUN2021). It's a good thing I was home and it wasn't raining. I normally work out of town so these chairs would have sat out in the rain until I returned. My 200 lb table was delivered today as ordered. I did not order the furniture assembly since it was just a dining table. I did order the delivery to my front door though. For a $2000 purchase I expect to be treated like a valuable customer and have this delivery brought inside of my front door. The delivery people arrived this morning on time, however they insisted that my delivery should go to the sidewalk and sit there. We debated for ten minutes while I stood in front of my front door showing them how I am one person incapable of carrying a 200 pound table up 3 steps and through a front door. I was absolutely incredulous that this man thought it was acceptable, pointing literally to my sidewalk, and telling me that my delivery was for that location only. I informed him repeatedly that it was a front door delivery, therefore the table was to be brought to my door. Finally after staring at each other, he called his helper and they brought the table just inside of my front door. As they should have. Everything else about my online order was easy and convenient, and I was kept apprised of the delivery process by text message or phone call. Please speak to your delivery staff and inform them that your customers are valuable, they have normally invested a significant amount of money in your business, and front door delivery does not mean sidewalk delivery. It means delivering the products to the customer's front door, and providing assistance to bring the items inside the door if it is an unusually heavy item. You know, like a 200 pound dining room table! Unbelievable. :(

I was so excited about my sectional sofa purchase (Jan 2019). It was exactly what I wanted, and fit our space nicely. The delivery was quick and efficient. Fast forward to Oct 2020, and the corner wedge seat broke. I went through the appropriate channels to make a warranty claim. Here we are in June 2021, and the warranty company sent a purchase order to Ashley Homestore in March 2021, but the Ashley warranty dept is yet to do anything with it. I have called every department possible, I’ve gone into the store, still no progress. It’s pretty disappointing, and I definitely wouldn’t purchase from them again.

They were extremely helpful and patient with me to make sure my furniture will be delivered to my within 24 hrs of moving in.(PCS Move) All the way from KS to WA. Time zone was never a issues and obstacles we faced they made it happen. Can’t thank them enough!

UPDATE : It's been over two months and still have not received a call from Ashley's. So I called up the store as I was told my furniture would be in at the beginning of August from their customer service rep.. Apparently a delivery date has been set up but I have not been contacted to confirm if that date works.. good stuff. Also it turns out my furniture won't be delivered for another month. Even better... Delivery dates might take a little longer because of covid but 3 months to receive my furniture when I was told 2 weeks? Step up your game Ashley's HomeStore and stop giving awful delivery estimations. The store was nice and the sales rep was friendly. Overall the experience was alright.. We were told the item we purchased would be at their warehouse in two weeks and we'd receive a call for delivery. After waiting almost three weeks and not receiving a call, I decided to give them a ring myself and see how things were going. Unfortunately, the timeframe we were given is off by almost two months as the item is backordered.. I guess this type of situation happens frequently.. atleast that's according to the customer service rep (she was friendly and helpful though, daps to her). I'm hoping the rest of the process plays out alright because my wife and I decided to wait it out. I just wanted to let future customers know that shipments may not arrive as quickly as the store rep might say...

Ashley HomeStore is always clean and well staffed. I have visited this store numerous times, each with pleasant results. Hannah and Ronnie really went out of their way to take care of me and ensured all my questions were fully answered. I will return to Ashley HomeStore for my future furniture needs.

The delivery was awesome, the delivery guys were fast, used foot protection which was great since it was starting to rain, and were quiet while my wife was on the phone working. They got the fancy recliner I had purchased set up fast and tested the controls to ensure they worked. I was courteous and offered them some bottled water. Awesome delivery.

This is the absolute worst place you could get furniture from. I order a couch 3.5 months ago and they tell me it’s not ready after they promised it would be ready. The wouldn’t sell me the display model and gave me horrible customer service. DO NOT GO HERE!!

Our salesperson Hanna was the most patient and helpful person. Our experience with her was amazing and will have our future sales. Thank you so much.

Didn’t show up for the date they said we would have our furniture, no call about it then gave another date and called on the date to change it and just called again and with another date! Three times they changed it and we just canceled. A couple months ago we purchased the furniture we never received

Buyers beware, they will sell you open box return items at full price and still charge full price plus the extra delivery/assembly fees even though its been assembled prior. Good luck even trying to talk to customer service to get this fixed. I tried that and still a few months later no help. They gave me a case number offered refunds they never processed and now don't even respond to me. :( not a great customer service at all.

Excellent customer service and I found exactly what I was looking for!

Friendly staff. just enough assistance but also freedom for you to browse at your own pace. Great selection and floor layout, found exactly what we wanted and a great deal as well.

Bought what we thought was good furniture. Delivery left us chairs with misfires parts and uneven legs. Many phone calls later to Ashley's customer service only resulted in promises to call us back with help that never materialized. Finally after 45 days of trying to resolve this tried to escalate this to the store management resulted in them blaming us for doing something to the chairs. Fed up, I took the chairs back to the store and store manager promptly refunded us, the only decent customer service we received, what we should have done in the first place. You been warned, maybe you get furniture that works but if you don't, you are for a nightmare of broken promises.

DO NOT BUY FROM THEM!!! Bought a sofa and recliner from them. Delivered a broken sofa. Waited few days for a tech to show up and fix. Was talked into leasing from them (could have paid off in the store, but wanted to build some credit). Set up auto pay so that it would be paid off in 90 days. But apparently the auto pay in store isn't calculated to pay it off in the 90 days. 90 days goes by, didn't miss 1 payment, and found out that the lease fee for over 90 days is 2000 dollars!!! The same as the sofa!!!. Called to talk to a DM and they apparently are not avaliable for minimum 2 weeks.

I found the couch I wanted at a great price. I went in knowing what I wanted and it was nice that they had a great selection to choose from. Side Note: I found out that Ashley Home Furniture online is a separate company entirely from the brick and mortar stores, which I find totally confusing. My review is for the brick and mortar store in Olympia, WA. Ashley Home Furniture online was a horrific experience that almost caused me not to shop at the brick and mortar store.

Horrible service! We ordered 2 pieces of furniture with them that came in with defective parts and made the furniture unsafe for use. We asked for either a refund or an exchange in furniture models and they said no to both! They wouldn't budge on making us comfortable and we STILL have not gotten the replacement parts or any sort of compensation (it's been 2 months). Will never be returning here for business ever again! Save yourself the headache of going through all this and buy elsewhere!

Eugene was very patient and knowledge able. We had a good experience and felt we got a good price on our sectional.

If you are a person of color, or any minority at that, do not visit this store. manager pulled every employee to follow my partner and I around the store and not just within eyesight. I have never written a review but this is by far the worst I have ever been profiled. If I could give zero stars I would. To the manager Jen who I hope sees this, karma will do her thing on you, best wishes ❤️

The sales team was great. Nice, friendly and welcoming. Even hooked us up with deals. I just bought my first home and with it, my first couch! I purchased my new furniture in the middle of February. I was told that I could expect deliver on or before May 12th. I didn’t mind, since I’d be moving in and getting the living room painted and such. Well... May 12th came and I hadn’t heard anything, so I called for an update. I was then told, that my couch and table wouldn’t even be in stock until at LEAST July 21st... 😭 I have no furniture. I’m so sad... and I don’t want a refund, since I got such a deal... but how disappointing. I would also think they would send an update. Bummer! I did think about going and enjoying my morning coffee daily at the store since they have the couch I want on display 🤔 since I have until at least the end of July to wait.

Updated review, July 2021 TLDR: Don't order if you want your furniture delivered successfully and on time. Shady sales tactics, many instances of over-promise and under-deliver. At least the cancellation and refund process is streamlined. Everyone I know has had a similar experience. After such a great experience in store (see below) my hopes were very high. Background: I ordered a mattress, bedroom set, and couch. The mattress was in stock so could be delivered within a few days. The other furniture was behind, so they gave me a timeframe of 6-8 weeks, which was expected and acceptable for me. First to be delivered was the bed. There was a slight problem with the availability of the box spring I selected, and I got a message saying they could substitute it for a slightly different one at no extra charge. I called back to confirm, they said "actually, the original order should be there on time, we're good to go." Three days later, got all the confirmation texts and confirmed a timeframe for the next day when the bed would be delivered. The next day, a call comes from their delivery department saying that they didn't have all the pieces and that they would not be delivering my mattress that day. After getting the run around with the delivery and story customer service, they agreed to give me a $100 gift card and the mattress would be delivered 3 days later in an afternoon timeframe. This fact is important as I had cleared my schedule for the original delivery, and had an appointment that could not be missed for the new delivery day. The gift card never came through and was complete bs. New delivery day: everything confirmed and set up. On the day of, about 2 hours before my appointment, a call comes in saying their ahead of schedule and will be at my apartment at the same time as my appointment, when I explicitly stated that I would not be home to receive the delivery. After repeating this on the phone, they said they would push my delivery back. During my appointment, another call comes in, this time from the people making the delivery. With some communication issues, they hang up. I then get a call from the delivery service department saying there is no one home as they are attempting delivery. After reiterating my appointment for the 4th time, I was luckily able to convince them to wait for 5 minutes to run home and accept the delivery. As for the rest of the pieces: 6-8 weeks pass, and a long run around between the store and the 800 number, they say the best estimate they can give me is now sometime after October because of backups and covid. I decided to cancel my order. When going in the store, they didn't try to keep my business, offer alternatives, or compensate me in anyway for the trouble. One good thing was an easy cancellation/refund process. I would not have bought the mattress without getting the furniture. They sold me on a more expensive mattress, discounting the furniture, because they knew they wouldn't get the furniture out any time soon, and they would get to keep the mattress money. Sleazy, underhanded, not illegal, but will NEVER come here again. Original review, March 2021 TLDR: Great experience, fantastic service. When we walked in, we were greeted by a wonderful salesperson, Madison, who asked what we were looking for and took us straight to what we needed. She told us about the products, a couple of options, answered our questions, then left us to look around. She checked back with us a couple more times to see if we had more questions. She helped us with furniture, then with finding a good fit for a mattress. When time came to check out, the process was quick and once again Madison was extremely helpful and patient with our questions. She and Ronny were able to get us a great deal on the furniture so we could get the specific matress we wanted and we came in under budget. We were able to do the matress and furniture on 2 separate orders since the matress was in stock so I'll get the matress this week and the furniture will be delivered all at once.

This was my second time visiting this store The first time was several years back and I purchased a living room set. The experience was great. This time It was a very uncomfortable experience. The sales associate followed me around the store the entire time I was in there even after I asked her not to. I understand trying to be helpful but this was a bit much till I had to leave. I will not purchase anything from this store again.

Good selection, fair price, sales person Robert was very helpful.

DO NOT BUY A TEMPUR PEDIC FROM THEM!!!! We purchased a tempur pedic, almost 10 thousand dollars and there was a part missing from our box. The customer service rep said that once it came in, they would come out and fix it. They left all the wires dangling. When I called, they acted like I'd committed a crime in asking them ro come and finish the job. The rep was so rude that I went to the store. The lights kinked girl behind the counter had a mild attitude with me for some reason, I guess because they had my money and how dare I ask them to actually put this expensive bed together. The manager claimed he'd help. I'm calling today for the 5th time. If he fixes my issue, I'll change my post.

Order now and never receive your order. Go look at their Twitter. This is a system wide issue with Ashley. Update: Now on our 10th set of dates and no furniture. Do not buy here!

Great service, nice selection, reasonable prices Sales associate Jim was a huge help.

Great online experience, unlike the store experience. Solid customer service online and great prices, speedy delivery.

My husband and I took our 4 year old furniture shopping last Sunday and were helped by Jennifer Pogue... she was absolutely AMAZING! I have never had such a positive experience buying furniture. We were only looking for an office set but she was so knowledgeable and friendly that we ended up purchasing all of our office stuff... plus a media center with a fireplace... and a whole living room set! She took the best care of us and really made us feel comfortable making such a big purchase. She was so kind to our little one and he absolutely adored her! Jennifer was extremely busy and yet managed to juggle it all and attend to all her clients. She was even helping her fellow employees with their clients! Over all a wonderful experience and we will DEFINITELY be going back to her specifically for our future furniture needs!!!! Thank you so much Jennifer

They have seriously adorable stuff. The gal helping us was awesome. We purchased a rustic kitchen table with 8 chairs. They set up delivery to Napavine on the date we requested due to us purchasing a new home. Was super easy and everything went smooth with the purchase. We are very pleased by the Olympia Ashley store.

Terrible management and customer service

I was on the hunt for the first NEW couch I was going to buy in over 15 years! I had gone to other furniture stores and felt quite overwhelmed and “sold to”. Walking into Ashley in Olympia was no different as there are SO MANY OPTIONS! However, I was promptly greeted by a young, sweet girl named Lacie. From the beginning to the end of my purchasing process a couple hours later, I felt like I was hanging out with a good friend who happened to know all about furniture! Both her and the manager (who was also amazing), treated me with so much respect and was never pushy or made me feel rushed even though they were busy. I am soooo excited for my new sectional and will be buying all my future furniture from Ashley Furniture in Olympia! :)

I had the absolute best experience at Ashley Home Store! Excellent customer service! A lot of different styles of recliners to choose from! I would recommend this store to anyone and hope to return for my next furniture need! Thank you Ronnie and Alex! You were both wonderful to work with!!

I wasn't excited about having to go in and buy furniture, but I at least needed to get a couch , coffee table and some end tables. Madison was so helpful and she took really good care of me. So, if you want you buying experience to be stress free and enjoyable. I highly recommend you ask for Madison.

When we entered the store, we were initially looking. We saw a picture on the wall we liked and were hoping to take it home from the store. Unfortunately we couldn't. The young lady that went around with us, even though only working there for a month, was extremely helpful. She retrieved the picture so we could get a closer look. She would answer our questions and if she didn't know the answer, she would get the information we requested. Just want to thank the young lady who helped us. She was very professional. Just received email saying our order delivery could be moved up, and we took it.

Buyers beware I would never recommend anyone to purchase from this company or this location in Olympia . I have received nothing but headaches and horrible customer service since I decided to purchase from this location. My order was wrote up wrong by the salesperson and I was almost overcharged for my items. I was told I would have my furniture over a month ago and found out that my delivery was getting pushed again. Today my furniture was finally delivered and only part of it arrived today I’m still miss my wall art. The gentleman that brought my furniture today was very nice and professional, however the dining room table chairs were different from what I originally purchased. I was told the store would call which they did this evening and proceeded to tell me the chairs I received were the ones that I ordered. They told me the only way they be able to help me is if I came back to their store to yet again rewrite a new order.

Great service!

We went to Ashley HomeStore twice, and both times, nobody came up to us asking if we needed assistance. We were in the store for 30 minutes. All we saw were workers walking around with binders, but not actually assisting customers. Weird. We saw stuff we wanted to buy but since no one bothered to help, we left.

Easy experience, and they price matched the website price! Cant wait for my new sofa to arrive.

Rude staff & manipulative pricing. They said it was 40% off everything in the store but then when I Picked out furniture they said the price for all the furniture was not 40% off and that it was only if you bought the pieces individually.

Great experience today at the Olympia store , Ashley was very friendly and professional! Thank you

Sales staff, fine. Furniture, good. Delivery and customer service horrid. Bought entertaiment center, delivery scheduled for end of November. Day of delivery, get a call saying it would be delayed until late December. Keep in mind, Ashley called 2 days before to confirm date, one day before to set time.we asked to get delivery rescheduled before Christmas. They could not because the 4th part of entertainment center was not available and they would not deliver if not complete. Week after Christmas and delivery scheduled. Only 3 of 4 pieces delivered. Many phone calls, many waiting on hold forever, no call backs. Finally, get store credit for all the screwups, which we thought was fair.. Mid January, 4th piece comes in. Son was home let them in. They left without assembling, notputting shelves in. No biggie, but no shelf holders. Back to the store. I asked Tattiana, the manager, if I can just take the holders from disply. No, have to submit a picture to another department. I show her the picture and she still says I have to send it. I finally ask her to take a picture of my phone to submit. 30 minutes later shelf holders are found from some where. But during all of this Tattiana was rude and acted like she didnt care at all about our problem. She is the worst.

Horrible! Canceling item and requesting refund for furniture that seems will never arrive if I can ever get through to anyone on the phone!

The sales reps are nice but the finance counter folks are garbage. This is a rip off. The furniture is well made but EXTREMELY overpriced. I had two bad experiences at this location and won't have a third. I've also bought 3 rooms worth of furniture. I will NEVER go to this location again. If ZERO stars was an option, that's what they'd get.

We picked out a bedroom set in 40 minutes. Waited 3 hours for her to do the paperwork, then she had to start over. We went to dinner, came back and it still wasn’t done. Another hour of waiting even though we already had an account from a previous order. They also told us we would receive a Visa card as part of some promotion. Never got it. Order has been delayed 4 times over the past few months. We finally got confirmation that it will be delivered, only to find out there will be pieces missing, so the bed will most likely be unusable. I have nowhere to put a bed that I can’t sleep on. I wish I would have gotten a refund months ago, and I will let everyone I ever meet not to go here. They deserve less than one star.

Very poor customer service. Seems since they assumed we were not looking for expensive furniture they were less attentive and even less helpful. Asked some questions at the front of the store and didn't bother to assist us after that.

We made a purchase back in August and here we are in December and still no furniture. The lack of communication is very disappointing. When you call they get an attitude because you are questioning them. I have had my date pushed back five times already. I went in and picked different furniture and they gave me a date that it would be delivered and once again it’s been pushed back. They are really great at taking your money and making that sell, but as soon as you question them, they get really angry. This store is beyond unprofessional and I will not ever shop here again. This is the second time I have had a horrible experience with this store. I have canceled my order.

While this review isnt of the actual store as they were kind, their company is the absolute worst. Delays galore and it was different reason everytime. The phone numbers they gave me for the Tacoma Warehouse are either disconnected or Voicemail thats just some lady who never answers and doesnt acknowledge she even works for Ashley. And their Customer Care line is always busy, never gotten a phone call back after having to leave a message multiple times. Supposedly my couch is ready for pick up at their Warehouse but I haven't been able to get a hold of anything to schedule a pick up........ Update. They called me back and didnt even give me a chance to answer before they hung up..

I shopped in the store after browsing online the previous and was instantly greeted by a wonderful lady named Syrena, I told her I was looking for a mattress and showed her some of the ones I had found online the day previous and did not have a large budget to spend that day she instantly told me about their financing options and helped me pick the one that worked best for me, I was approved in minutes and within a hour had a mattress and found some great pieces to add to my home later 10/10 would recommend going to see Syrena she was honest and informative! She knows her stuff! The best part? I got to pick up my mattress within a week and that process was very quick and easy

Our sales person was very knowledgeable and very friendly. The delivery guys were very nice but did not test the recliner buttons. We had to call the store and make an appt. to get one side of the controls fixed. Thankfully it was not a big deal and the repair person was very pleasant. The recliner loveseat we purchased is horrible. The one in the store was nicer than the one we received. Our loveseat is as hard as a rock. Makes your head ache with How hard the head rest fills up not to forget how hard the seat gets after being stretched out. Don’t waste your money on this furniture because unfortunately we are stuck with ours due to the no return policy at Ashley. We purchased the Welsford.

Outstanding service from the staff here. Our family needed help with complications with a previous couch we had purchased. Within a few minutes of arriving at the store our problem was addressed. Happy customers!

Never doing business with them again. Ordered and paid for the dresser on August 16th. Delivery scheduled for September. Got a call that delivery is moved to October 21st. Called today only to be informed via automated system that delivery is now scheduled for November 10th. They didn't even bother to notify me. I'm out of money I paid, and no dresser after 90 days. If they are hurting for money this bad where they are taking money for goods they know they cannot deliver, i don't even know what to say. This is not a time to charge someone and then fail to deliver for this long. If you call them, automated system will disconnect you after 15 minutes, and I haven't been able to talk to anyone in hours. It's shameful to act like a total scammer and with complete disregard for customer. Even if I got refund, I'd have to expose myself to shopping in person AGAIN. This is really a zero star review. This isn't how a reputable business should conduct themselves. Im not prone to angry reviews, but I'll repeat this one wherever possible, and I'll convey my experience to everyone I know, especially to those who are planning purchases.

The in-store associate was awesome, the customer service we had spoke to was rude and unwillingness to answer our questions has altered our commitment of our purchase to a more professional and understanding establishment. In these current times that our world is experiencing, not having customers feel appreciated is what drives brick and motar stores down.

When they say 7-10 weeks for delivery, expect 13. Then, do not expect them to call ahead of time for delivery- expect an automated call saying your delivery will be there in 20 minutes. Then, expect only the loveseat be delivered, not the couch. Maybe another 13 weeks with a 20 minute heads up? Better be at home! Oh, and do expect a long enough wait on hold while trying to contact customer service to complain/maybe get a heads up on the next delivery? A long enough wait to relax, do some work, and even type this review! Ps: the sales “professional” promised to call/text me personally when she saw my name on the delivery list. Ohhhhkayyy.

The staff here was very expeditious and informative. Helped us find the right fit for our family at the right price. We highly recommend them!

Ordered furniture back on July 8th. Still waiting for it to be delivered. They have messed up the order and name on the order several times. There seems to be zero empathy from the store staff. Next stop is the BBB.

So frustrated with this company and store. We made a large purchase for a dining set and additional bar stools. I still don't have it. We were told when we purchased, the latest our items should be delivered was sept 27 (4 weeks). We had to sit on the phone for hours earlier this week just to find if a delivery was scheduled because no one had called us after 3 weeks. We finally get someone on the phone (because contradictory to their automated system, the obline chat options do not provide the info and they tell you to call) and we were told the 23rd, and someone would call with a delivery time the morning of. Great! So we are believing it is the 23rd of this month. Call again today after waiting, nope, 23rd of NEXT month. No thanks ashley, you should disclose unreasonably long delivery times so we can opt to not purchase IN STORE. No attempt to reduce delivery fee, offer an earlier delivery of at least bar stools we can sit on, nothing. I will be working for a refund now due to non-disclosure of pertinent information that should be provided prior to purchase. Never purchasing from you again.

Worst customer service of any furniture store we have ever been to. Sat around for over 30 minutes no one ever attended us.

I don't like giving poor reviews to companies if I can help it. However, my wife a purchased livingroom furniture in June 2020 with the understanding that it would take a month to receive the order. Two days before we were set for delivery in July, we received a call from Ashley stating that the order was partial and wouldn't be complete until August. In September, we received multiple calls from Ashley stating that the order wasn't complete and wouldn't be fulfilled until September. The same story occurred today. Each time I've spoken with multiple representatives but each one has given me different information regarding what is missing and what is in stock for delivery. As of today, they're telling me that the order will not be complete until October 24th, three months after we initially purchased the furniture. I highly recommend avoiding any Ashley Furniture purchases for anyone who wants to actually receive the product they in which they invested.

My name is Krystie and I have purchased my living room set, my bedroom set and my daughters bedroom set. I have no problem with waiting for furniture to arrive if they give me a set date. Getting my living room and bedroom set was pretty easy and I did enjoy that experience. Purchasing furniture can be stressful and I appreciate the relationships I have built with the staff because they do make it a nice environment. I am in sales myself and it is nice to have a staff that works with you and not forces you into anything. The one problem I have had was my daughters bedroom set and the lack of communication and the 4 different deliveries it has taken to get everything I ordered. Not to mention they didn't deliver a foot board so I could get everything put together and one of the customer service reps was trying to argue with me saying it was. Let me remind you, a customer is almost always right and blaming the person who spent a lot of money on furniture to be wrong is not okay. It is very frustrating. I would not call and make a big ordeal over a foot board if I got one. The communication, the multiple deliveries, the waiting on the phone for a long period of time is not cool. They make it look like they are efficient and easy to work with but when it comes to delivery it is just a little ridiculous. They need to change things to be able to run a more efficient business. What you are doing is turning people off. I would like to be able to write a great review for everyone but I don't even know if I would go back. This was my third purchase and I am not impressed.

Showroom was large. Staff was fine I guess. Found a couch I liked and while searching it out came up with a link to Olympia Furniture Company who sold me the same couch for a couple hundred less.

I purchased a power reclining loveseat from Ashley about two years ago, as well as insurance. The electronic panels have malfunctioned, and I have been trying since February to get this fixed, via an insurance claim. It took a letter from an attorney as well as threats by the state insurance commissioner to get the insurance company to make good on the claim, which involved replacing the sofa as the model is no longer made (or parts). Then it's taken another 6 weeks to get the store to correspond about this issue. The entire process has been a long, drawn out pain. I will never do business with Ashely again. The only reason they get two stars vs one is that they eventually made good on their replacement - or I hope they will. I am still waiting for the sofa, which is out of stock for 10 weeks. February to October - EIGHT months to repair/replace a sofa is unacceptable, and their customer service and communications have been overall deplorable.

Horrible follow through! Dont go here!

My partner & I just purchased a house and we decided to furnish our new place with updated furniture for our family. What a disaster this has turned out to be. First, we started with the Ashley in conjunction with the post exchange since my partner is a veteran. We went round and round trying to order things while continually getting our orders cancelled, calling, having them tell us to try again and then finally finding out after our order got cancelled a third time that we needed to be put on some list to spend more than $3000 online. Alright, cool, please put us on this list. Got on the list, then we were finally able to place our order...until a month down the road when our sectional was cancelled for being "out of stock". *sigh* so now we're back to square one with our couch...the rest of our order is supposedly in stock but we haven't seen the items yet, so who knows...I honestly wouldn't be surprised if we're back out picking a new bedroom set and dining room table soon. Then, in an effort to replace our sectional, we went to the physical store in Olympia where we found a couch we loved and were ready to drop considerably more money than we had previously with the online order. Apparently they needed that for display purposes, but didn't have the sectional in stock and the manager refused to sell the display saying they needed it. Idk what they need it for when they can't keep their products on stock. Regardless, there has been nothing but issues from this company and we will be taking our business elsewhere for our sectional. We also will be telling our friends & family that the should shop somewhere else for their furniture, even if it means travelling. We understand that the world is crazy right now and sometimes resources are stretched thin, but I cannot imagine why this company can't either say that, or take their products down until there is more than a couple for sale. Supremely disappointed in Ashley.

BEWARE! The absolute worst follow through I've ever experienced from any company. I ordered my furniture during their "4th Of July Sale" ... shortly after spending 15k cash in a single day ... Im advised that virtually ALL of the order will be delayed an additional month beyond their original estimated delay (of a month). As of today, two dressers have arrived completely destroyed, and were refused (I have no idea why they'd even attempt to deliver them). Still waiting on a ton of stuff, which supposedly, will arrive on 9/23. I was told that I'd get a call for redelivery on the broken dressers within 48 hours ... its been over a week now. Again, horrible follow through. I've spent more time on hold than I care to admit. Listening to them rave about how awesome their service is ... and how they're the best, while on hold, is just obnoxious too. Real customer. Real orders. #800069830 #800069620 #800069640 #800069600 I hope someday management reads this and they realize how truly let down they've made this customer. I won't be back.

Lot of selection and sale.

Service is very good.

Purchased a whole bedroom set from them and was told everything I bought was in stock at the warehouse and would be delivered and installed in three days. Two days later they tell me half my purchase won’t be delivered for another two weeks because it really wasn’t in stock.The first part of the order that was delivered, there was sticky residue from package tape left on my night stand. It was impossible to get off with house hold cleaning supplies. Because Only half my order came, they stacked the drawers to my bed frame together to save space but one of the smaller drawers punctured the bottom of the big drawer because they were put together. The same size drawer that goes on the opposite side had stain rubbed off the wood. When I called to report the problem two separate people told me I would have to wait even longer for the rest of my order because they were wrong again about their own inventory. The first technician to come to my house was a really nice guy and took care of the sticky residue on the night stand and ordered me two new drawers. I spoke to the manager about the inconsistency and unprofessionalism of being told by four separate employees of when everything I purchased would arrive. All the manager said was that “unexpected delays may occur”. “Unexpected delays may occur” would be a valid defense however I originally bought the set expecting it in three days and was told everything was in stock. The only compensation I was offered was half my delivery fee refunded was would’ve be $140 and she transferred me to customer service. The 50% delivery fee was never refunded into my account. When I spoke to customer service that first time when she transferred me, all they said was it was a store issue and never understood my problem with the 4 separate times of being told different delivery days. Eventually the second part of my order came two weeks later. The second part of my order was my bed frame and dresser. My pregnant girlfriend was home at the time of delivery so she couldn’t inspect it as well as I did when I got home. When I inspected it and took all the drawers out and removed the mattress and everything there was damage in lots of places. The damages were to crazy or mind blowing but the amount of damages there was, was mind blowing. The was a corner piece of the bed frame falling off and so chips along the side. More than half the damage was underneath were the mattress would hide it, but it was supposed to be a brand new bed frame and the marks on it makes me think it was used or something. There was also a couple nicks on the dresser and a big scratch in the back. I called customer service the next day and sent them the 30 pictures I took of the damage. The customer service had scheduled another tech to come out again and inspect the damage. He did repair the damage on the bed frame, but it looked like an amateur did it. I pointed out all the damaged spots on the bed frame and for some reason he didn’t look at the pictures I sent to customer service. The main thing that stood out for the tech was when I complained about one of the footboard drawers doesn’t close all the way. He told me it was because of the front piece is angled weird and he’d order me a new one. I didn’t know what he meant because he didn’t make himself clear even though I asked if he was saying the front of the drawer or the front of the bed frame. He touched up one of the nicks on the front of the bed frame. When I showed him the corner piece that was falling off and the damaged wood by the front drawer slide he told me not to worry about it that he was ordering that front piece for me. I tried to show him the damage were it would technically be hidden from the bed frame. He didn’t even seem interested to take a look at what I was trying to show him and insisted that since it was covered by the mattress I don’t have to worry about. I got annoyed and told him it shouldn’t matter if it’s covered or not, I bought this as a brand new bed frame and there should be no nicks or big scratches on it at all.But was ignored.

Came in with an idea in mind of what we wanted and Ray helped us find everything on our list! He was very helpful, efficient, and personable! Definitely made our shopping experience easy and fun.

Saw some of the sofa's I wanted to evacuate.

We had a great experience. Everyone had masks on and we were able to socially distance while looking for a sofa. The process was quick and our sales person, Ashley, was helpful and kind. The prices were fair and the quality of the furniture appears to be good. Clean store!

I just had the best experience at Ashley HomeStore. I went in knowing what I wanted and was hoping I'd find something close to it. After looking at prices on a couple sofas and chairs I didn't think I would be able to purchase anything. Sandra Fuentes came over to me and said "let me help you." This woman not only helped me buy my first ever couch but at an insane discount. I feel so blessed I want to cry. She is kind, funny, thoughtful, and was incredibly helpful. If you're looking to purchase furniture and feel discouraged, go to Ashley Homestore in Olympia and talk to Sandra Fuentes. I just bought my first ever sofa and could not happier :)

Jen is great we had her helping us for 6 hours and she was amazing. Super knowledgeable and just a good time. Jen will be our girl for furniture. RONNIE!!! the manager was just as awsome to deal with. Thank you guys for your help

Purchased a livingroom furniture set from here earlier this week. That process went quite well. However, the delivery date - not going well. No communication from the drivers today. We've contacted CS for Ashley and the first person couldn't give me an ETA for our furniture, just that it was out for delivery (Well, duh!) 2nd person told us we were delivery #2, also next, and this was 4.5 hrs after the start of our initial delivery window. 3 hrs past our delivery window...nothing. Any communication was sought out by us. No one could initiate a call to us and tell us an update. When you give someone a stretch of time, try to arrive around then OR CALL and update the customer! So tired of waiting around for information AS THE CUSTOME. You get our money but don't seem to care about the experience overall for your customers.

Jen P was so polite and helpful! She was patient and helped us find a super deal!

They were EXTREMELY kind and patient. They gave me phenomenal deals and even better service. I bought a whole living room set without breaking my bank. I will be returning to buy the rest of my house furniture soon. Thank you for all you do.

We recently bought nearly $10,000 worth of furniture from Ashley in Olympia. When we purchased the bedroom set the salesman said the headboard was back ordered. We said ok, but is the rest of the order in stock? Absolutely he said. Delivery was supposed to happen last Wednesday, on Tuesday I was called and told the bed frame wouldn’t be here until Friday. We have already sold our old bed so I’m not happy but agree to get the entire order on Friday. Friday comes and only half the bed shows up. We call and are told we were aware the order wasn’t complete. Total lie. Now they say our bed frame won’t be here for another month. Where are we supposed to sleep for a month? We asked the store to supply us with a frame and box spring to get us by. We were told “we don’t do loaner furniture “. It’s not loaner, it’s fulfilling your obligation. Terrible customer service , I’m about to return every stick of furniture and buy somewhere else. Don’t trust the sales team at Ashley! They will lie to make the sale.

If I could give no stars I would! I received a damage table over a month ago and they still have not returned a call , email or responded to fix the issue! Worst customer service I have ever dealt with! I will never ever buy from them again and I recommend you don't either!

We went there today for their sales. It was nice seeing how big the tables were in person. However, their company sells it on Amazon for half the price. So finding that out I was pretty appalled by it.

Syrena at the Olympia store was a great assistance in helping us find exactly what we were looking for. Very knowledgeable of everything the store had to offer that may fit in what we had in mind. We will definitely be going back to her for more furniture!

Jennifer at the Olympia store made our experience wonderful. She worked with us and never once pushed her agenda on us. It was a very refreshing buying experience! Thank you for making our time enjoyable!

Had a great experience Jennifer was awesome helped me pick out everything thing I needed for my new living room set,Great eye for decorating!Thanks Again! Love my new set its so comfortable!!

Serena was excellent at listening to my style and making suggestions that really worked well together. So excited to get my new bedroom set!

I am extensively disappointed with this store. I made a purchase in store, out of curiosity I went online to see the couches because wanted to show a friend what they looked like. The price was drastically different reflecting to be about $700 dollars cheaper online. That's a huge price difference. Feel like I got robbed because they even had an additional discount online. Went into the store to see if they would honor the price and they said that if I could prove it would be cheaper that they would reduce the price but now the item is temporarily out of stock so I cant even add it to the cart. I would recommend going in the store to visually see the products then have them honor or place the order online. Also they are not the greatest people with math, if I weren't making sure the numbers added up they would have charged me more. First and last time I ever purchase anything at Ashley's furniture store.

Syrena is a wonderful host and knowledgeable guide through the various decisions and processes surrounding the purchasing of furniture. She listens to your need and finds the best options (and often extra perks you didn't know you needed until you do). Make sure to ask her for an adjustable base demo! I wasn't sleeping well and she fitted me with an amazing mattress and showed me how to effectively use my adjustable base to alleviate my pain. Now I get to snuggle up in my new furniture without having to shuffle and readjust constantly from back pain. She's a lifesaver!

I loved that when I walked into Ashley I wasn't bombarded by sales people. I was approached a few minutes later by Syrena. She was polite and asked if she could help me find anything. I told her I was looking for a new bed. She asked a few questions and then we were off! I fell in love with the beauty rest mattress and found an amazing headboard! Syrena let me lead for the most part with some great suggestions! Financing was so easy. I was given a few options and she explained them all! Syrena at Ashley's in Olympia gets 5 stars!

Although we enjoyed our shopping at your store we don’t understand why it is gonna take a month and a half to get our furniture. This could be something that will not sit well with us or our friends shopping at Ashley furniture will be up in the air from here on out.

Ordered a dresser and two side tables online. After weeks of waiting with no updates we decided to order through another company, when I went online to cancel my order it said “order does not exist”, I tried calling and emailing and could not get through to anyone. When I checked my bank statement I had been charge twice for the order. After a month, I received a phone call confirming delivery and I explained that I had been trying to cancel my order for a few weeks but was unable to get through to anyone, the person on the phone said she would cancel my order but that she could not help me with a refund because it was a different department. The next day I received another phone call confirming a delivery date, I explained the same situation and they said they canceled the delivery of the dresser and issued a refund but stated the side tables had been delivered and I could not get a refund. I never received the side tables. I was also charged for a protection package that I did not want or order. So, in the end I have no furniture and I’m out money. I have been trying to call to follow up consistently, but Ashley’s online phone service says longer wait times and once you’re on the phone for 15 minutes they forward you to leave a voicemail but you won’t hear back. Would not recommend ordering online.

Ashley Furniture in Olympia, Washington is a very entertaining store because it is so well done. The merchandising is exciting, the staff greets you immediately and makes it clear that they will be happy to help you but they also let you shop without standing over your shoulder. My transactions were done smoothly. This store has great employees. I will be back. Thank you, Mona Vikstrom

Went in to buy a mattress ended up buying a whole temperpedic set up!! Thanks to Jen she was amazing!!!

I always have a great experience when I go into Ashley in Olympia. Great prices, professional customer service, and helpful and knowledgeable staff. It's my go-to furniture store, because they always go out of their way to make the entire process of furniture buying as pleasant as it can be. Highly recommend.

Very bad communication I've been trying everything to talk with someone, they say they have appointments but I'd like to know how to make one. With no one answers the phone. Say we are experiencing high volume of calls, and we will answer when you are next, bull....no one answers there texts either.

Worst experience ever. I ordered a table and simply needed to cancel the order. For one, the posting was not clear that chairs were not a part of the price. But mainly, I have now been on hold just to cancel my order for a total of over two hours and been disconnected twice. Absolutely ridiculous. UPDATE: Three hours later, somebody finally picks up only to be told they will have a representative call me back within 24 hours. Horrible service.

bought a coffee table a set of 3 two are side tables with a big table. I picked it up from the warehouse. By the time I got home I found one of the glass for the table all Shader and broken pieces. Next day I went to the store and told them about the issue. They said they were going to replace it for me. They already made a claim and the claim department were going to call me within 24 hours. I waited nobody called me. I went back to the store and spoke with customer service. They told me they put an extent on my claim. I should receive a call within the next day or two. I waited for two weeks and nobody called me. I called back the customer service number they stated that nobody made any any claim for me yet. I told him that I already spoke with the customer service and they said they made a A claim for me. Play again stated that nobody make any claim for me so they just started a new one. They also informed me that the claim is going to take about five days for the process. After that I will receive the table within the next two days after the five days. I know it’s been about two weeks and I haven’t received anything from them. So I don’t recommends it to anybody. I’m still waiting for them to fix that issue for me....

We came in to look for furniture for our new house, and got Alex to help us. He was awesome, and helped us put together a living room set and find the perfect dining table, all for exactly what we were looking to spend. Would highly recommend him and the store!

Ray was great... Except when we told him the phone number was wrong to schedule delivery, he said they would take care of it. Apparently they didn't because it's 2 weeks later and supposed to be delivery day and we haven't heard anything. My husband called them and did they ever correct the phone number? Nope. The delivery people said they came by but nobody was home... Which is BS because it's not even 11am, both of our vehicles are in our driveway, and clearly there was somebody home. I just think the delivery people are lazy and never even came by. After spending almost 6k for a mattress I expect A LOT better.

I bought my tempurpidic matters and base here. delivery was great the whole thing ran a bit high but tempurpidic is price locked, so what that means is any place you go to buy this bed is going to be the same price. How ever there are old mattress that I guess you can get from like cosco, but if you want a great mattress that's going to last you a very long time. I would recommend the new tempur they are great and my sleep is so much better now. I also purchase my dinning room set and bedroom set from here. The first delivery wasent the greatest. however deliver is not going to be perfect always, and that any place you buy from but ashleys did fix it make it right and now I have all my furniture and I love it great priced great sales good quality furniture. It's not a thrift store so obviously prices and going to run high. How ever there is some furniture that is also affordable and just as well great. I highly recommend Ashley home furniture store to anyone that wants some great beautiful furniture in there home. I worked with melisa and Susan they were very nice and really helpful.

Our sales rep Susan Bryant took her time in helping us with our chosen furnitures to purchase and explained things that we need to know. She is very helpful and efficient in her job.

Okay

Our sales lady was fantastic. We rearranged the store looking for the perfect fit. However, when it came to delivery and continued follow up by Ronnie the manager of Olympia store things went terribly wrong. 1st delivery 2 pieces were incorrect. 2nd we were given 4 count you 4 different delivery dates before they finally got it right. Each of those days someone in my house hold missed work which put us in a tight spot for December. I was promised by Ronnie there would be compensation and at 1 point was offered $500.00. I've never seen the $500.00and besides me stopping in a couple of weeks ago giving a reminder that we have not heard anything. I was given an excuse but am still waiting. Life goes on, we love the furniture but doubt we will return. Bummer cause I'd like a new dining room Teresa King

All in all, my experience was great. Had an idea in my head of what I wanted and they were able to help me find it. Buyer beware tho, make sure you check website pricing because the prices in store are much higher, even if advertised as a managers special or a percentage off the list price. Saved nearly $1,000 by price matching. Gotta remember that the floor people are sales people and are trying to make a buck. Even if that means you overpay on an item. They even say it’s hard to keep up with the ever changing prices online. It’s bs. It’s called lies and deceit.

The sales reps were great! My issue was with the delivery protocol and managers. 6 k for a tempurpedic and the manager couldn’t tell me if they’d be able to take my 3 year old mattress away. I asked a simple yes or no question. One manager told me to go home and see if there were stains on the mattress because that would make it a biohazard. They apparently believe that biohazards are visible? 🙄 Pretentious, offensive-inexcusable behavior. This is their corporate policy and they insisted that this is the way ALL Furniture stores operate. Not true. I went across the street to Mattress Firm -they can answer a simple yes or no question and have free delivery and set up. I saved myself a few hundred dollars and they support Foster Care. Win- Win! Thank you Mattress Firm!

We were having difficulty getting a sales rep (very busy). Once Ray Hansen helped us we were hooked. Ray's personable nature left us without questions and he really wanted us to test the mattresses we were interested. Once we found 'the one' we were sold. Ray was all answers up-front, it left us completely informed. I cant wait on the delivery. We'll finally be able to sleep again. ASK FOR RAY - you won't be disappointed!

Our sales guy was very personable, LISTENED to what I wanted great people great store, we will be back very soon Aubrey

We have bought quite alot of furniture from Ashley Furniture and Jen helped us each time. She was extremely helpful and friendly and most importantly not pushy. Her manager Ronnie was also very helpful and friendly. This is why we keep coming back for more furniture from Ashley exclusively!! We HIGHLY recommend your Olympia store and Jen and Ronnie. They went way out of their way to help us get the best deal possible! We are also happy with the quality of the furniture. We will continue to shop at Ashley Furniture.

The staff is beyond rude especially Tatiana. Eugene was very pushy. The wrong couch was delivered and now I have to be without a couch for another week. Their customer service is horrendous. I'm so upset I got the warranty because I'm sure they will not be pleasant to work with if I ever need it. Will never purchase from Ashley's ever again.

The staff is extremely pushy. We liked a couch in store, and it was advertised as half off for MLK weekend. Only to find out online it was already half off..they just doubled their price in store to make it appear as if we are getting a good deal... save your hard earned money from these con artists. EDITED TO ADD they just delivered the WRONG couch to my house.............. they offered to leave the couch and come back next week with the right one.. then they said nope we have to take the couch and it’s going to take 24-72 hours before you can call to resolve the issue. I'm so over Ashley's Furniture! Worst customer service EVER. Do not recommend at all!!!

Everything was a positive experience. We mentioned our needs and desires and what were looking for. Jennifer Pogue pointed us in the direction to achieve the goals we had in mind. She was very professional and knowledgeable of all the products that we were interested in. Her patience she showed was exceptional. Looking forward in doing more business with your company.

Our sales person was awesome! Listened to what we were looking for and showed us several items that met our requirements. We found the couch that best met our needs and was super comfortable. We added a matching chair. We already felt like we were getting a good deal, but then were offered an even better deal. We decided to add some additional items. Went back a couple days before the delivery of our order and added an additional item. It won't ship with the stuff we originally ordered, but we got the same deal and shipping was waved. We will definitely be going back when we are ready to update another room.

Melisa helped us find just the right chair. It was a "goldilocks" order: not too soft, not too firm, not too large, does not recline, swivel, or rock. And they had just the perfect chair for me.

I just want to call and ask them if they have a couch in stock before I drive over there - the number reroutes to some corporate number (Tacoma one does the same thing) and no one ever picks up. Guess I'll order my couch online from somewhere else.

Tuan was very helpful out the gate. Honored online pricing for me. Easiest shopping experience

Tuau was great, helpful, friendly and focused. The staff is knowledgeable and friendly.

Furniture was damaged and incorrectly assembled by delivery crew. Customer service is unreachable by phone. After 20 minutes on hold no one answered.

My mother and I went in to buy my first couch for my first apartment, and we had the pleasure of getting help from Ray Hansen. He knew the answer to any question we had, and offered additional info we didn’t even know we wanted to know. My mom actually walked out with a tempurpedic mattress that she greatly needed, because Ray gave her such a great deal. The most genuine salesperson we’ve worked with thus far, he is not one of those pushy/scripted sales people, he actually took the time to listen to our needs. Will definitely be back, and have already recommended Ray :-)

We had a fantastic time and picked out beautiful furniture. Melissa was incredibly helpful and a joy to work with. Thanks again!!

Associate Tuan Vo was fantastic. He helped get us a great deal on a sofa sectional and was very patient with us as we decided. The delivery process wasn’t great, though. The furniture arrived late and although the store offered us a $50 refund for the late delivery, they insisted we had to come back into the store to claim it. Being that the store is nearly an hour from our home, this was a bit frustrating. Hopefully your delivery experience will be smoother than ours was.

Absolutely horrible experience from beginning to end. No refunds = no recourse, they don't care because they don't have to, they've already been paid. If we could give zero stars we would. The bad reviews aren't going to stop here. We're putting the word out.

Melisa is the an extremely knowledgable, friendly and very helpful sales lady. She spent at least 3 hours helping us decide on what furniture we wanted & needed for out very large living room. Her patience was outstanding as we changed our minds several times on color, style & size. She is our go to person for furnishings for our others rooms as well. I highly recommend this young lady for your furniture and home accessories.

This has got to be the beat Ashley I've shopped at. Not only was the business staff and sales staff accommodating, but when we returned to make changes to our purchase they kept us at the same price on several different items.

My experience at this location was amazing Tuan Vo was very helpful and pleasant when it came to helping me find exactly what i need

Fantastic customer service. We worked with Tuan Vo, he was incredible helpful and went above and beyond for us as we walked in without a plan. We ended up walking out feeling great about what we purchased. We will be back. Thank you!

Great service. Tuan helped us get a new sectional, arranged pickup, and even matched a price online to get us a great deal. We’ll be back!

Absolutely horrible customer service we had to cancel our order every person we talked to said something different

I knew exactly what I wanted coming in and my sales person, Tuan, was very friendly and helpful. He made the process quick and easy. Only reason for 4 stars is because they want you to be home all day for delivery. Not even a 4 hour window, you or someone else needs to be home all day. This is difficult for me as I am currently alone and usually have to be out of the house at least a few hours every day for work.

Worse quality of service. This is the 3rd time my furniture has not been delivered when suppose to. The lady I spoke with was suppose to schedule it for Nov 22nd. Never did the paperwork correct. So I called rescheduled for Monday, then decided I would call and schedule to pick it up in Tacoma 1hr and 45mins away from me, come to find out the lady I spoke with never scheduled it anyways for monday. Ashley furniture thank you for disappointing my children and not having there furniture here on time. I would give yall a break but SERIOUSLY 3rd time. BS! Very incompetent people. Today Monday Nov 25th I still have not gotten my furniture that was scheduled for today. I have already paid in full and the delivery fee. DO NOT BUY FROM ASHLEY FURNITURE

DO NOT GO TO THIS STORE. If you are military personnel in this area do not shop here. We ordered a bed frame that was supposed to be delivered November 23rd. We had a 4 hour window for this to be delivered. Turns out the truck broke down and the store decided to call us 30 minutes after our 4 hours window ended. They told us that the furniture would be delivered the next day from the times of 3-7 pm. We waited and waited until we got a call saying that they couldn’t deliver our furniture because they couldn’t find our address. Every single delivery company can find our house besides Ashley Furniture. If you don’t want to waste time and your money please don’t go to this store. Worst customer service and worst furniture store.

Update: To this day, about 2 months after our quite expensive purchase, they have made 5 deliveries to us already, always with something damaged. There was a day we were expecting a delivery and kept waiting for 4 hours for them not to show up. They then decided to appear other day without notice. They also tried to force us to accept damaged furniture manipulating us with the time we will have to wait for the new delivery and used sharpie to paint some chips in the wood to hide damages without notifying us. We are still waiting on a technician that was supposed to call us to fix the drawers that don't fit and others that don't close (that was notified in the 2nd delivery), but we haven't received any call yet. In all I would recommend to stay away from Ashley Homestore in general, because when they want to sell you they will be awesome, and what they are selling is supposed to be quality and that is what they charge you for, but their quality control is just terrible and totally not worth the huge amount of money they charge. It definitely does not compensate the cost. Previous review: Excellent service with professionality. Jen Pogue was our sales rep. and was very helpful and friendly with us. The manager and his team all treated us very kindly. Great variety and showed us every option to choose from our preferences.