Ashley Olympia, WA 98502

Great experience, I had a fun time picking out my living room set, but not specifically towards Ashley Furniture Home Store, nobody seems to make a nice sofa/couch with power recline that is fabric, they seem to be leather for the most part

Came into the store to buy a couch on clearance and was told that we could not buy it alone and that it would have to come with a coffee and two end tables. I asked the manager if we could pass on the tables and just buy the couch because they were hideous and was told "not possible". 2 days passed and we came back to the store to check some other items and saw that the couch was gone and that the ugly tables were still there. One of the staff told us the couch was picked up and that the customer would come back for the other items which is highly suspicious. I would avoid this store entirely. They lie and items that you may want are weeks out from being delivered!

The worst experience I have ever had. Full bedroom set ordered and paid in full in December of 2021. As of todays date of 5/5/2022 I have not received what was paid for. I have never received a call, email, or text for my items from the company ever. I have had to call each and every time and had to ask for a return call because I am always caller 275 to 150 each time. I even waited until April of this year to begin inquiring on the delays. After my initial call when I received no notice because of "delays". Each time I'm told that the rails for the bed are delayed. One time I was even told they found some and I would get a call for delivery within 2 days. Never happened. Called again and got hung up on. Not the first time that happened in this process. Recently got told a case number was created. Not sure why that took so long. Was told I would be contacted in 72 hours. That never happened. Now told "hopefully" "maybe" June sometime but not real sure or could confirm. I can't be the only one in the US that bought this bed. I will basically be asking for a full refund and likely spend even more money to get the bedroom set and have much better and quality customer service. I will not be purchasing from the company again based on this experience. Worst customer service I have ever received or observed from a person who also works in an industry with customer services.

I honestly cant give a good review. In store they were very helpful we found what we were looking for and more and ended up spending alot of money. We purchased a couch which was in stock and ready for delivery within 3-5 days, a dining room table and server. That was on end of March as of 5 May we are still awaiting delivery of this couch (though they let it slip they are backorder for a piece) they still have it on display as in stock and ready for delivery in the store. I told them that this was false advertising. We have went back to the store and engaged several times with promises of updates and nothing. Ashley has great looking furniture but horrible after purchase communication.

GET READY FOR A LONG WAITING UNTIL YOU ACTUALLY GET YOUR FURNITURE! I purchased a desk as my son's Christmas gift on 11/27/2021 (delivery estimated in two months) and haven't gotten it delivered yet as of 5/1/2022. I understand that it could be delayed as they told me when purchased. But what makes me really upset is that no one has called me to let me know that the delivery would be delayed. I'm the one who had to call, wait for a long time to talk to a customer service and hear that it would be delayed for another two months (still not guaranteed). I'm going to the store to cancel my the order today and will not purchase Ashely furniture again. Ashely, Thank you for wasting my time and disappointing my son. P.S. I don't even know why I still have to click one start to post this.

Bought and paid for a sofa in Jan 2022. Still nothing and no follow up from store. Seems once you sign the bottom line and give them your money, you're on your own. Hoping it show up. Lesson learned. Don't shop here.

Madison was very very helpful! I have shopped here in the past but this I was the best experience I’ve had there. I had a lot decisions to make and she was very helpful with her input and had lots of knowledge.